Ashley Store Colton, CA

Excellent customer service

Good furniture…..great service!

Very welcoming, very professional and very helpful. I have yet to pick up my merchandise so I will recap on this experience.

Patricia was very helpful. Let me make my choice by trying out many mattresses! Gave me all the options but did not push me to choose. I will ask for her assistance for my next purchase!

My sales guy was great. I bought a table but hated the chairs. I moved around show room furniture without him saying a word, he just let me do my thing. In the end I did buy the table with 6 different chairs!

Purchased this bed for my daughter and still haven’t received the right part in order for it to be set up. Purchased on 3/7/2025. Delivered 3/11/2025. Part was ordered and received today 3/17/2025 only to find out I have the wrong part again. I will not be doing business or would be referring friends or family. I reached out to my sales person and advised he would reach out to his director. I still haven’t received a phone call. If this doesn’t get resolved in a timely manner I will request for Ashley Furniture Store to come pick up their furniture and request a refund.

She was very kind , good attention and attitude with us. Patricia B

Thanks a lot to the Ashley team specially to Ralph Lopez from Colton store for his dedication and guidance

Steven was our sales person and he’s super knowledgeable and helpful.

I recently visited Ashley Furniture and had a mixed experience. The salesman was fantastic—knowledgeable, attentive, and truly made the shopping process enjoyable. However, the management team was quite the opposite. We agreed on a deal, but when I returned to finalize it, they backtracked with various excuses, wasting my time. It's clear that corporate needs to train these managers on customer service and professionalism. Corporate needs to wake up. Otherwise, they will lose a lot of business. Overall, it was a disappointing experience despite the great help from the salesperson.

Patty was so helpful and friendly in helping us get the furniture we were looking for.

It was 100% excellent service and professionalism

Very helpful. I just don’t like being pounced on right when you walk in the door.

Customer service was on point. Lino was very helpful as well and helped us find what we needed.

Very helpful people and thanks to Abe Amaya in the cotton store for marketing my experience one of the best and easiest time I had buying furniture and yes, I did end up buying my new couch?

Found what exactly what I wanted at a good price. The only thing that bothers me is that the date my purchase was supposed to be picked up is pushed another week. I wish the warehouse and the showroom had better communication with each other with what is in stock or maybe I would have chose another item that I would have got sooner than later.

Very helpful, very satisfying

Patricia was very helpful with making our purchases today, she was very patient with our indecisiveness we ended up buying a sofa set and a dinning table. We love Patito 🤍

As soon as we walked Patricia was helpful asking what we needed and helped us right away and purchased

Sam Franco made the shopping experience very pleasant. He was knowledgeable and answered questions quickly. He also made the purchasing process quick and painless. We have shopped and purchased furniture from Ashley's numerous times and have always been well taken care of.

I went with my mom. Found exactly what she wanted. The gentleman that assisted us was the BEST! So helpful, kind, knowledgeable and not pushy at all. Thank you, Lino! We appreciate the great experience at Ashley’s furniture. Highly recommend this store & salesman.

Very bad pick up service. Give you an appointment time to pick up your furniture. You end up waiting 2 hours plus its not ready…..

Run Kiran was very helpful showing me all the options for the furniture I was looking to buy.

James Babatunde was an excellent salesman. Not pushy, very hands off and also very knowledgeable about all the products. He was able to answer any and all questions we had.

I recently visited Ashley Furniture Store in Colton and had an extremely disappointing experience with one of the employees her name was Roxy Valdez, her attitude was rude, unhelpful, and downright mean. Instead of assisting me with my questions, she was dismissive and acted as if I was inconveniencing of help. Customer service is a crucial part of any business, and this kind of behavior is unacceptable. I hope management takes the necessary steps to address this, as it seriously affects the store’s reputation. I won’t be returning unless improvements are made.

Julia was great …. Knew exactly what we were looking for and check out was fast and easy. We will be returning

Patty was terrific will be coming back!

Patty was amazing and so helpful. Service was great

Ashley has cheap furniture made in Vietnam it breaks within 1 year of purchase, and they don't fix it. I even bought the warranty, but it doesn't cover the dresser drawer tracks. There are other limits, too. Cheap Ashley shame on Ashley!

Patricia was amazing! She was incredibly helpful and guided us to exactly what we were looking for. Her professionalism and friendliness made the whole experience enjoyable. Highly recommend her! Ask for Patricia

My experience with Patricia B. Was very helpful, showed us all the options we had. Also with financing it was helpful. I would recommend her to my relatives. Thanks

My experience with Patty was very quick, on point, very professional and amazing customer service!! Will be coming back to her again 😊

Patty had excellent customer service and I overall had the most exceptional experience purchasing my love seat sofa.

Fantastic !

i had such a wonderful experience. well be Back Patty for our bedroom set

This is the third time I am told I will get next day delivery before purchasing and then after I pay they change it. Very frustrating.

Great deals and beautiful selection of furniture. Chris was a great help, informative, and patient with us. We ended up getting a sofa, loveseat, chair and ottoman plus a 6 seat dining table for I believe a very hreat deal.

Pattie is one in a million, very kind, humble and professional. Her service is way above anyone expectations. Thank you Pattie. LeilaAdams

James babatunde was amazingly helpful

I had a fantastic experience at Ashley Furniture! Rick provided outstanding customer service—he was knowledgeable, patient, and genuinely cared about helping me find the perfect furniture. He took the time to answer all my questions and made the whole shopping process smooth and enjoyable. I truly appreciate his professionalism and friendly attitude. If you're looking for quality furniture with top-notch customer service, I highly recommend visiting Ashley Furniture and asking for Rick!

Amazing customer service

James babatunde did an excellent job helping me and my wife decide on the furniture we wanted to get. Very knowledgable on all the furniture they sell at Ashley’s. Highly recommended

Sad to say, I’m going to change this to a one star review. I recently bought a dresser, scheduled a time to pick up said dresser and when I came to pick it up at the allotted time, I was told “Sorry, but that dresser was just taken.” I was then rescheduled for a later date to pick up the dresser. It’s my understanding, that once a piece of furniture is put on hold for someone, it should stay that way. Not in this case, my dresser was taken and a large amount of my time was wasted. Furthermore, I had to ask a favor from a friend to pick this dresser up as it’s too large to fit in my car. Not only was my time wasted, but also the time and gas my friend spent to drive 10+ miles to help get this dresser was wasted as well. I tried calling the Ashley Store to get some resolution, but no one ever answers the phone. From a customer service perspective, this whole experience has been embarrassing and I doubt I’ll be able to get anyone on the phone at the store to help me out this time around as well—which is just a further waste of my time.

In the past Ashley was my first choice when buying furniture, I don’t know what happened with them lately. The quality of furniture and customer service is poor now or at least my last experience with them was. I am considering buying furniture at another store in the future.

All was good.

Pattie is great and a huge help. We enjoyed our shopping experience today.

PHILL IS THE MAN! He will go above and beyond for you! Thanks again PHILL🙏

Bought our couch today with the help of an excellent sales person by the name of Liz. She really went out of her way to make our vision come to life. Thank you again Liz. Keep up the good work.

Patricia was great. She was really nice and patient with me and my husband. Shew went above and beyond to help me with my purchase.

James babatunde

First time visiting store... currently under remodel inside still looks amazing. Walked in Patricia sales rep introduced herself. Ask me a few questions about what I was looking for and immediately support me with the purchase of a living room TV stand. Patricia also took the time and showed me sofas that I'm looking to buy in the near future. Great furniture place great atmosphere thank you Patricia for your support.

I purchased a full bedroom set since November of 2024 and I haven’t received my complete order and Colton store hasn’t responded not even with a call back.

Partricia was awesome! Very helpful

Beautifulfurniture and friendly people. Very helpful

Excellent customer service. My first time purchasing a furniture at Ashley, and it was a great experience. Thanks to Ralph who was so friendly, helpful , professional and so knowledgeable that made the process so quick and easy.

Patricia was a big help for me today helping me pick out a dining room table. As soon as I walked in she made sure to listen to what I was looking for and guided me to Making sure I was happy with the choice I made. Great customer service.

James Babatunde was very professional and knowledgeable in his work. And giving us all the information we needed for the purchase.

Patricia helped me with my purchase on a living room sofa and was very informative on the different selections and prices available. She was very patient with me and my family and help me select what best fit my home and price i was looking for

I’m sure the furniture is great, it just feels like you’re walking into a car dealership. They are ready to make a sale. Let us breath

Had a terrific experience purchasing today with the help of our very knowledgeable saleswoman Patricia. She guided us and made our purchase decisions easier. Trevor was also extremely helpful and made sure we got a great deal. We're very happy to have made our purchase at Ashley's Furniture. Thank you very much Ashley team.

Awesome furniture, great prices, and amazing service.

Mush raw great service

Ralph was helpful in finding us furniture that suited our needs.

Mushtaq did amazing

Julia Iglesias went above and beyond in helping us find our mattress. Very friendly, knowledgeable, and professional.

Bought a queen size bed, salesman, Javier Lopez, ordered a full size foundation. Second time the wrong thing was sent. I need a queen size box spring. Sorry I did business with you.

James B was amazing! He was the perfect salesperson, giving us space when we needed to look and giving us help when we asked. He walked us through the process and was remarkable u til the moment we checked out. Awesome work!

They help me with my purchase and made it quick and easy.

Very friendly and professional

I went and bought furniture A leather sectional, an oversized leather chair a dining table a bed and mattress and a few other items that was beautiful and of good quality from Ashley’s they had a variety of good quality furniture and I had the best customer service experience ever thank you Julia for making my experience at Ashley so pleasant.

Kadir was very pleasant and helpful guiding us to find our perfect couch and recliner.

Excellent job Patricia!

Terrible experience with Ashley’s Furniture. I ordered two full bedroom sets, and not only were they late, but the sales rep, Les, also forgot to include a nightstand. Trying to get in touch with someone was nearly impossible—no one answers the phone! When I finally got through, the woman who answered had the worst customer service imaginable—rude, dismissive, and completely unhelpful. They lie to make the sale. To make matters worse, the manager takes minimal accountability and didn’t even bother to apologize for the mistakes and delays. Overall, a frustrating and disappointing experience. I won’t be shopping here again.

I finally decided what sofas i wanted for my living room. Rick was very helpful, even do the location is being remodel. He did not pressured us (me and my daughter) allowing to take our time and decision. Can't wait to have them in the new remodel living room..

I give Ashley furniture a low rating because I bought an item that after having it installed in my house I realized that it didn't match my furniture and I could not return it for an exchange. I don't think that's a good policy because sometimes when we're buying lots of furniture we don't see the overall impact of everything that we buy until it is installed in your home. Ashley furniture should change this policy to satisfy a customer before and after the purchase. Also, the delivery team has cancelled my delivery 3 times this month. I get an automated call stating that they are 30 mins away from my home and then I get another call from a person stating that they are cancelling my delivery. This is absolutely absurd and uncalled for. Total lack of customer service and professionalism. I bought over 15k in furniture and I am still waiting for several items to be delivered. I cannot bring guest over because my living room is missing several key furniture items that keep getting cancelled at the last minute.

James Babatunde was an absolute professional. He was very knowledgeable about the wide range of products he showed us. We were considering purchasing a mattress and James was very respectful and encouraging as he showed us the different options available. We considered purchasing a variety of things and settled with the new bedroom set. He provided us all the information we needed regarding options for financing. We never felt like he was forcing anything on us and was a complete professional.

No star for customer service I call Ashley to complain and I ask about the manager to speak with him but for the 3 times they customer service shut down the phone on my face I will never go back again to this store at Colton San Bernardino .

Patricia is AMAZING! She was patient and answered every question we had. 10/10 service.

Patricia was super welcoming and helpful. She took time and care to make sure we were making an informed decision to get a sofa set we're really happy with.

The sales representatives was great her name’s Patricia she help my fiance nd I found what we where looking for thanks

Patty was great. Extremely patient with us

Quick. Understanding. Helpful!

Mushtaq was very helpful and made the process of buying my table smoothly and the service was great !!!

Mushtaq was very helpful in finding the right table. Great service and helped us find exactly what we’re looking for highly recommend!!

I’m a point to point driver for Ashley Distribution Services. And I actually had never been to an Ashley home store show room. Must say; it was a great experience and the staff was top noch…

Great experience with Patty today.

Great delivery service!

They have a very large selection of furniture and beds. Their associates are very friendly.

Aziza was very nice and helpful, she answered all my questions and was very patient.

Patricia did a wonderful job, took our time. I did not feel rushed at all. Thank you for her service.

Very kind, gave me my space bc I requested it. Patty was very informative and professional.

I purchased a TV console and picked it up from the warehouse. Upon getting it home and unboxing I discovered the legs needed to be assembled. The legs came in 4 pieces and one part of the legs was not put together properly. There are screws and predrilled slots for the screws and the pieces did not line up right not allowing the legs to be tighten all the way and possibly unstable. I was also told at time of purchasing that it cam fully assembled. Also the doors on the console are not on properly. There is an uneven gap between the two doors. And in door rubs against the other side also leaving an uneven gap between the two doors. I will be contacting the store to fix the doors or replace the item with delivery and complete setup to insure it is not damaged.

Patty was really helpful with helping us find the right furniture. She went above and beyond to serve us and was very nice. I highly recommend having Patty help you at Ashley Furniture.

Patty was great help. Very approachable and knowledgeable

Patricia was great she answered our questions and gave us room to shop independently. She was there when we needed her but gave us our space to decide on our own. It was the perfect blend of furniture shopping.

My husband and I had an amazing experience at Ashley Homestore. We went into the store looking for a reclining sectional. Darrell Johnson was incredibly knowledgeable about the different sectionals and explaining the difference between them all and what key points to look for when selecting a sectional. I’m am very picky and indecisive, but Darrell was very patient and kind, and continuously gave my husband and I space to shop around and discuss various options. He was not pushy like most sales men, which we definitely appreciated! Darrell took the time to understand my style and needs and even took time to show us a variety of online options as well. Thanks to Darrell’s expertise, we are confident we made the right choices and excited to receive our new sectional, area rug and coffee table!

Excellent experience. From availability, to accommodation. We got what we wanted and when we wanted it. Smooth sailing with payment and pleasant customer service.

I recently had the pleasure of working with Myra Tan at Ashley’s Furniture Store, and I couldn’t be happier with the experience. From the moment I walked in, they greeted me warmly and took the time to understand exactly what I was looking for. Very grateful for the customer service.

Mr.Pedro is an amazing customer service

Mushtaq was very efficient and knew exactly what I wanted w/o waisting my precious time.

Mushdaq was great help

Associate Sam was extremely helpful from start to finish. I ended saving over $500 due to him showing me the Construction must-go pieces. A+ customer service

They tell you “you have 30 days from the date it’s delivered and if you don’t like it can return it” just to make a sale. Thanks Pedro C. Won’t make that mistake and purchase from Ashely again.

Myra Tan ; very happy and professional

Philip was great with me. Very pleasant and very polite. Thank you Philip.

Phillip was very knowledgeable and helpful. Funny and helped us find what we were looking for. Definitely coming back for future purchases

Liz helped me find the perfect couch for my family as we just moved into a new home in highland. Thanks so much Liz!

I didn't think I can afford what I want but not only did I get what I want but Mrs. Aziza's friendliness made my day. Thank you so much ❤️

My shopping with patty was great. She helped with all the questions i had and was great with showing me all the options i had for beds.

James Babatunde. Very helpful, amazing service. No pressure to buy. Make sure to ask for him for your furniture needs.

Patty was very helpful. She made selecting a new bedroom set a dream. I will be using her in the future.

Just left Ashley furniture we were so pleased with Patricia excellent customer service answered all of our questions was really patient with us and helped us find what we were looking for so any body that goes to Ashley furniture in Colton ca please ask for Patricia .

Pattie went above and beyond with her customer service. Took the time to show me everything I wanted to look at. Excellent attitude and very courteous.

Patricia was excellent and she handled all my concerns.

Fast and friendly service.

We were greeted at the door by a friendly sales person . He took us directly to the items we were interested in , showed us everything and answered all questions. Sale was completed quickly. We had an enjoyable experience.

James Babatunde is the best !!!

Myra was absolutely amazing! She helped us find the perfect couch and dining table at Ashley’s Furniture, and the whole experience was seamless. She was knowledgeable, attentive, and genuinely cared about what we were looking for. Myra took the time to answer all our questions, offer great recommendations, and made sure we stayed within our budget without sacrificing quality. Her friendly and professional demeanor made shopping a pleasure. We’re thrilled with our new furniture and so grateful for Myra’s excellent customer service. Highly recommend asking for her if you’re shopping here!

Myra Tan was the best! Totally satisfied that she was the one to help my family and I find the perfect set of couches and a dining table.

Al was great keep up the good work

The best experience at the Ashely’s furniture store in Colton with Al Alam!! Sometimes it so overwhelming and stressful shopping for furniture but he totally helped us pick the best. 10/10 recommend going to Al Alam for your next furniture store run!

I got helped by ‘Emily’ she was very understanding and very helpful!

Patricia was our salesperson. Our experience has been wonderful, no hassle no pressure. Would recommend all my family and friends. Also the manager Charles Serrano was outstanding. Rhank you Ashley!

I had an amazing experience working with Les to find the perfect bed frame for my new apartment. From the moment I started shopping, Les’ attention to detail and immediate focus on my needs truly stood out. He made the entire process so seamless and enjoyable, creating a great mood and energy for what could have been a stressful task. His expertise and genuine care ensured I found exactly what I was looking for. I couldn’t be happier with my purchase and the overall experience. Thank you, Les, for going above and beyond

Philip was a great help

Myra Tan was great! Thank you’

Patty was very helpful. She didn't hover or rush me on my choices. Very pleased with my first time experience at Ashley Furniture

I got everything I needed in one trip and a great deal. Thanks to Phil

Mushtaq Ahmed

Fast and friendly service. Easy financing. Les was very helpful.

Myra Tan was great she was friendly and had the time to show us around and what we exactly wanted. I would recommend her for any furniture selection she goes above and beyond in explaining. Thank you for your service

PK helped us today he was very helpful and polite answered every question we had.

James Babatunde worked well with us.He was informative, and I was satisfied with his service.

AL helped us and was very helpful!

I’m so glad Came this store, The seller is so nice and helpful he Did good job. thank you

(Translated by Google) Cilicia very good salesperson and friendly (Original) Cilicia muy buena vendedora y amable

Great service very informative Julia was great easy to work with

Great customer service.. very knowledgeable on mattress and adjustable base. Ask for Liz

Steven was exceptionally helpful, knowledgeable, and was a great sales associate.

Our salesman, Al, was very personable and helpful in our selecting our furniture.

Amazing service by Darrell. Super patient and honest. Please come and ask for him.

Wonderful Service and rep Myra Tan was most helpful. She showed us items that were within our budget.

Very satisfied, at the begging I had a bad experience but than the sale rep Javier Lopez help us and made the experience much better and we were able to find our couch, thank you very much definitely will come back again

James Babatunde was an excellent, patient, friendly and professional representative for Ashley Furniture. I pray for more like him out here in the world of consumers

Came into Ashley store and Cilicia was our guide and she asked what we needed and she made it so easy for us, she was great! We will definitely be seeing her again!! Thank you Cilicia for all your help ☺️

My experience here was wonderful. Julia did an amazing job!

Patricia was Very helpful and patient.

Mushtaq Ahmad was incredibly helpful and efficient. He gave us the space we needed to make decisions, quickly showed us a selection of furniture ideal for our house, and ensured our shopping experience was both speedy and enjoyable. His friendly demeanor and professional attitude made our visit exceptional. Highly recommended for anyone looking to furnish their home efficiently!

Very helpful & polite salesperson!

Les was very helpful. He considered all of our sofa needs and helped narrow our selection to the ideal living room set. Great job, Les! We appreciate you.

Al Did great job!

James Babatunde- BEST SALESMAN EVER. Listened to what we wanted, didn’t try to change our minds, didn’t show us items we weren’t looking for he hit the nail on the head! Found us exactly what we were looking for. Thank you James! For ALL OF YOUR HELP. We will be back for our bedroom set next. 😄

Julia is very helpful when showing me around, and explaining all the details on my items that I was getting and she has a great personality too !! HIGHLY RECOMMEND HER !!

Thank you Philip ! We found a great dining set

Aziza was awesome! Very patient with us and very helpful! Great experience!

Julia Iglesias was very helpful and patient from the second we walked in the store. She was very gracious with my elderly mom who only speaks Spanish. The showroom has a large inventory and we found exactly what we were looking for!

Patty was awesome from start to finish. She greeted us when we walked in, gave us recommendations & let us browse alone and never felt pressured. When we needed assistance she was there. We have bought furniture many times before and this has been our best experience.

Patty was a wonderful helper. Showing exactly what we needed to complete our living room. Excellent service.

Steven gave me the best quality customer service. Even though I did not buy the full bedroom suit, he treated me as though I bought a whole lot. I highly recommend working with Steven. He is Excellent!

James Babatunde was a great help

(Translated by Google) I loved Al's service, very attentive. (Original) Me encanto el servicio de Al muy atento

I was shopping for a sofa and loveseat. I had a specific set in mind and went to the Ashley showroom to see it in person and determine if the fabric was acceptable. I intended to buy the set from Amazon, who had the sofa on sale and offered free Prime delivery. The Amazon price was $1200 less than the Ashley price, before delivery, so I never expected that Ashley might match the Amazon price. Well, they did! It took a while and some negotiation, and I did agree to purchase the 5-year protection agreement, but I got the price I was looking for and delivery factored into the price, with a delivery date sooner than Amazon could provide. Oh, and the showroom is massive! I almost got lost. If you can't find what you're looking for here, it probably doesn't exist.

Myra was amazing! She got us sold on our couch within minutes and was a huge help on our vision.

Cilicia is the best sales representative I've ever come in contact while shopping for furniture

James babatunde did an excellent job processing more and was very professional and kind . I went from a bad to a great day. Thank u

went to the Ashely furniture in Colton. Patty greeted us. She was very helpful and helped me find the best deals for my family. If you go here find Patty or Patricia to help you .

Supper good costumer service

We visited Ashley Furniture to “just look” for a sofa. Patricia greeted us and showed us around. We felt like she truly listened to our needs and answered all our questions. She was very patient with us and understanding when we said we wanted to visit other stores. Other companies we visited did not have the same personal sales people. We quickly returned to Patricia. Very pleasant experience!

Went to Ashley’s Furniture in Colton and was looking for some new couches and PK was a polite and professional sales associate to work with. He was very easy to work with without being pushy at all. I would highly recommend asking for him for all your furniture needs!

This was my first time in a Ashley Store, and I love their furniture! I initially came in to purchase a living room set, but before I even reached the living room department, I saw this beautiful dining/kitchen set, and I ended up purchasing it too! Everything will be delivered next week so I don't have pictures yet. Thank you, Darrell Johnson for your excellent customer service and humor!

Trevor, Al, and Mushtaq were amazing! Our family came in looking for multiple mattresses and they were able to help us narrow down our search quickly. I’ve been mattress shopping many times in my life and this was the easiest, most customer friendly experience to date. When it comes time for other home furnishings we will definitely be coming back. Many thanks to Trevor, Al, and Mushtaq for all their help!

James Babatunde did an amazing job. Highly recommend! Very patient and worked with us through the entire transaction.

Philip gave excellent customer service .. Never felt pressured into something I wasn’t looking for ..purchased a recliner.. He even pulled a similar piece for a color match Gaylynn

Phillip was very helpful and knowledgeable. My wife and I appreciated the hospitality.

Mushtaq A. Took amazing care of my son and I while we were buying a new couch. He was patient and kind with us. We will definitely be asking for him next time we visit this store.

Mushtaq Ahmad was very helpful in finding what I needed. Answered all my questions and very friendly.

Steven was awesome! Very knowledgeable and informative! Great experience!

Had a very good experience at Ashley’s Furniture. Purchased a sofa chaise. Had a very pleasant experience with Mr Mushtaq. He provided the best customer service, Freindly, professional and very knowledgeable. I highly recommend him. Great service ! Thank you.

James Babatunde was very helpful and patient with our purchase. He took the time to answer any questions or concerns we had.

Patricia was amazing and made the experience so easy and was very understanding and helpful when we voiced what we wanted. We were very picky and she was able to guide us to exactly what we were looking for! Definitely coming back to her when we need something in the future!

We bought two Ashley Brand mattresses from here. One 2 years ago and one about 6 months ago. Both of them the tags were ripped off at delivery. Didn’t think to much about it until now. The two year old mattress is starting to sink, badly! The back pain is so bad that I am up at 1:15am writing this review after going to bed at 10pm. You have to try to sleep right on the edges or in the dip, or be twisted with low back pain. Two people could not sleep on this at all. Shoot, I can’t even alone. I use a mattress cover so the warranty is not voided and there are no stains. I have to sleep on our 10 year old couch, also from Ashley, because the pain is less than this mattress. You can see in the photo that the mattress is bowed with no weight on it and after laying on it for 2 hours. We have been rotating the mattress once a week and can only get about 4 days of acceptable comfort before the sinking occurs. The warranty department said it is not bowing bad enough to warranty and the guy who came out pointed out the tags as a reason they might not warranty, but he did say it was bowing badly after testing it and hopefully they can do something about it. They were unaware of the tags. * **Warning** * if you buy a mattress from here, watch the delivery people for the tag removal and be prepared to sleep on a mattress that hurts while you fight the claim at some point. I’m going to call consumer affairs tomorrow and will likely have to buy a new mattress as this one is not acceptable to sleep on after only 2 years. It went from a good mattress with lots of support to one of the worst I’ve had in over 40 years quickly, I hope someone responds to this review asap. Bad products happen, it’s how the company handles it that matters. Update: They will not warranty this mattress and just offered a refund of less than 50%. Unfortunately they refunded for the wrong mattress, the newer mattress that was financed 6 months ago, and they won’t correct it after weeks of contact. Now we have a partial refund for the wrong mattress and stuck with two mattress's that cannot be warrantied, if the newer mattress fails in the future. I wish we had not bought either mattress's. Sad part is my wife works for this place. If they treat us like this, how will they treat you?

Javier was super nice! Friendly and explained everything in details!

Patty was super friendly very efficient. Love the customer service today !

Patricia was fantastic at Ashley. She helped us work through options and the vast amount of choices. She was a super star in helping us figure out delivery times and how to get our purchase as soon as possible. Wonderful experience.

Mushtaq great service, I recommend him

Fraud, I did not place any order for furniture, I only was notified by the delivery person who called me. I am reporting your store to the BBB . You need to check and verify everyone information. FRAUD

Mushraq Great service

Noe helped us out. Great service. Very courteous and polite.

James Babatunde helped us and he was so amazing and so kind to my grandmother !!! Such an amazing sales men he could sell me trash and I would love it !

I have came here a few times. Tammy and Trevor externally helpful. I appreciated their professionalism and their service. I recommend asking for them on your next purchase!

Excellent and attentive service, worked with our budget and set a great example of service

Pattie was very helpful with our furniture shopping experience. She was able to gave us space when needed and she answered all our questions very well. I would definitely recommend her for your furniture shopping experience.

James Babatunde was very helpful and very knowledgeable about the product. Nice person.

Patty was a pleasure to work with. She listened to our wants and provided great recommendations. Thank you Patty for a positive experience with Ashley Furniture.

Mushtaq was a pleasure to work with. I would highly recommend coming in and asking for him. He helped us pick out exactly what we were looking for. We greatly appreciate his assistance.

Thank you Chris Duran for the great customer service. He is an amazing sales associate, was very patient and helpful

Awesome selection, service and prices!

Mustauq help me a lot today find a new bed, can’t wait to sleep comfortably at night !

Best ever!!

Came to the store looking for a new couch was greeted by Patty who went above and beyond to help me find the most perfect couch for our house. Thank you Patty fantastic customer service!!!

Selection is large. Best to discuss delivery options and prices as well as protection plans before finalizing your purchase.

Mushtaq We have great experience with him

I have been doing my furniture shopping here for over 7yrs. All this years I have work with James Babatunde. Amazing customer service and straight forward. Am very satisfied. Always recommend for your furniture experience.

(Translated by Google) Julia Iglesias (Original) Júlia iglesias

Mushtaq and Emily were fantastic! They had amazing customer service and helped us find the perfect sectional for our family room!

Myra Tan was amazing. Great customer service. She deserves a raise🙏👍🏼. We loved her

Great experience Hyam Zarka was amazing helped my wife and I all the way thru detailed and professional!!!!

Had a great experience with mushtaq. Helped us out through the entire browsing process and got exactly what we wanted

Mushtaq Ahmad helped us find a good bedroom set. Great customer service

We had wonderful service with PK!!! We bought a beautiful couch for my mom!! He had great customer care and patience with our 86 year old mom!!! We love Ashley Furniture!

Julia Iglesias was amazing! Very knowledgeable and answered all my questions! Definitely will be back if I need anything else.

James was great to work. Told him what I was I looking for and he showed me a great couch I loved

Patty was very informative and carried conversation well loved the way she explained and answered every question we had in detail would and will come again

We absolutely love patty!

Javier did a wonderful job taking care of us. He was so kind and caring. He was great a d made our time shopping exceptional

Javier was outstanding. He made our buying experience so easy. He exceeded our expectations completely

Purchased a great leather sectional today. Les was our sales associate and was very helpful. Not too pushy. Very forthright with all discounts and financing available. A huge amount of inventory. I will certainly return in the future.

Tammy was excellent. We purchased a formal dining set and leather sofa sectional. She was professional and knowledgeable.

James Babatunde Sales Associate was wonderful to work with.

Patricia was great to work with. Was helpful in every way.

James Babatunde was and amazing helper!! found the perfect desk!!

My wife and I visited the Ashley Furniture store in Colton today Jan. 10. Me and my wife were helped by their associate Daniel Carson who was fantastic in helping us find what we wanted and also find the mattress we never knew we needed! He went above and beyond to give us the best deals and discounts he could to make sure we left with smiles on our faces. We'll definitely be heading back to Ashley's for all of our future furniture needs. Derick Smith

Salesperson Les was my guy. Very friendly and knowledgeable on what I wanted. No haggle just great information. I got the item I wanted at the price I wanted. Les walked me through the process step by step from purchase to pick up. Thanks Les!

Amazing salesman knows what you need & will get you taken care of. Wish I could rate 6 ⭐️

Over all great experience friendly staff would definitely recommend coming here

Sales Rep Liz, was awesome. She greeted me in a very friendly and professional manner. She went over and above to find the items which I was searching for.

1/23/2025 Update - Very impressed with the delivery and setup today. Johan Rodriguez and his helper delivered and setup and only took 7 minutes total. Very clean and no issues. ---------------------------------------- Great huge nicely designed store with lots of choices of furniture at reasonable prices

Daniel was very helpful with any questions or concerns we had without hovering or pushing a sale on us. 10/10 would recommend, the buying process was simple, easy and quick!

Mushtaq Excellent servvice

Pattie. Have patience looking for what I need.

Pattie was great, very patient and understanding of what sofa we were looking for. Great service!

I can't express how grateful I am for Mushtaq's exceptional service. He really went out of his way to ensure that I felt valued and understood throughout the entire purchasing process. His attention to detail made everything so smooth, and it truly made a difference in my experience. If you visit Ashley’s Furniture, I highly recommend asking for him—he's genuinely dedicated to helping others!

Steven was great, attentive, & super knowledgeable on his products & recommendations.

My husband and I went to refurnish our home today. As soon as we walked in, we were greeted by Hyam Zarka with a warm welcome. She was super patient and accommodating with our budget! After 3+ hours, my husband and I finally decided what we were looking for with her help! I highly recommend Hyam Zarka!!

Super wonderful and happy with Myra’s help she made our experience smooth and easy. Thank you

We are very happy with the customer service that Mushtaq showed us. He’s very accomodating to our questions very nice and respectful. If you guys gonto ashley home store at colton, look for him. We are satisfied 10/10 customer service.

Mushtaq is a great associate, he is really approachable and easy to deal. Highly recommended associate!

Mushtaq helped my boyfriend and I pick out a couch and made it easy. Also the showroom was great.

MUSHTAQ IS THE MAN! thank you!!!!

Thanks again James Babatunde for your excellent customer service. Keep up the great work. I would strongly recommend him to friends and family. I appreciate your help!

Patricia was amazing. She let us take our time looking and then was available when we were ready to make our purchase. It was a great experience

Mushtag was very helpful and knowledgeable of the product very friendly.

James Babatunde was very helpful! Funny and kind

Mustard very good excellent experience 👌.

I got living room set and a coffee table with Tammy, she is the best! Tammy Newsom gave us a good deal, she answered all our questions and she was so helpful. I really recommend asking for her at Ashley's Colton ca.

Tammy did a great job. Walked with us choosing the right furniture that matches my house measurements and decorations. She did her best to give us the best deals. I recommend asking for her

Patti was wonderful! She took us back and forth around the store helping us find the pieces we were looking for. She was patient and helpful.

Our sales associate James Babatunde went above and beyond to help us find what we were looking for and at the right price. He is very honest, polite and professional!! Definitely recommend if you are going in to ask for James!

Mushyaq was a great help when it came to helping me find what I was looking for. I was very pleased with his customer service.

Phillip Did an outstanding Job Very Best salesman I've ever had, He will be my permanent Salesman A++++

Great customer service from Mushtaq. He went above and beyond to make sure we were satisfied with our purchase.

Philip did an amazing job. Very courteous, very knowledgeable and professional. Will definitely be back to buy some more furniture from Philip

Tammy was great, everything you want from a sales rep, not pushy, doesnt stalk you relentlessly which sadly some of the ashley employees do. Doesnt try to make suggestion after suggestion, but is still prompt to answer a question or give you an example if requested.

Myra Tan is such a great sales representative very helpful and informative. Great communication skills, a pleasure to do my shopping with.

PK helped us out big time great work great guy fast and easy!

Tammy directed us to the items we were looking for. She did an amazing job and had great customer service.

Philip was awesome he understand what i want and showed me different bed frames

Daniel did an excellent job showing my mom her options for bedroom and mattress. Very helpful.

Philip was awesome! He helped us in the right direction, gave us space to decide what we wanted and even went above and beyond to get us a great deal! For mazing customer service ask for Philip, thank you Philip!

Great customer service, Phillip was great! He went above and beyond, to get us what we needed! Thank you! 😊

Ordered last night. The shipping will take 2 weeks because there are too many orders. Still good sofa.

Kathryn was very helpful and worked with me regarding my purchase. She was kind and courteous. Thank you.

Myra was phenomenal, patient, and very very helpful. She took her time with showing us around, all up to the point of helping us with purchasing our new bedroom set. 10/10 would recommend!

I was assisted immediately, and the sales representative was extremely knowledgeable about the entire product line.

Today we visited Ashley with my whole family to buy furniture for my new house. Mushtaq helped us alot to find stuff we need. He helped us to find appropriate stuff which we was looking for. He was so friendly and very calm natured person. He was with us whole time.

Today I visited Ashely and Mushtaq helped us a lot. He was very helpfull and very calm natured man. He was very friendly and helped us to buy furniture for our home. Thank you so much Mushtaq.

Today 1/1/2025 . We decided to buy new furniture. Mushtaq guy who help us . We only go for furniture but end up with mattress too . If anyone looking for good deal just simply ask for him . Never discontinued.

Mushtaq was really nice he really helped us alot

Mushtaq is the best associate that has ever assisted my family and I to make our dream home. I would definitely recommend asking for him when shopping for your furniture.

(Translated by Google) We were assisted by Mr. Noé who was very patient with us, providing the information with clarity and timeliness. (Original) Nos atendió el señor Noé quien fue muy paciente con nosotros, suministro la información con claridad y oportunidad.

PK was a big help when finding all my furniture I needed. He had great customer service and we really enjoyed his help… will definitely be coming back because of his customer service.

PK had really great customer service and is really nice and helpful person!

p.k was awesome. Great customer service.

Thank you Patricia.

PK cushioned the deal. Thanks again PK for your honest opinion to help us decide on the couches & reclining chair.

Pk was exceptional and very helpful with our questions and professionalism. He gave us a great shopping experience!

Hyam Zarka was extremely rude, snobby, and pushy. When we had asked for a specific couch, she said that there were none left and it didn’t exist. However when we got help from someone else, she was able to find the exact one we were looking for. Hyam made us feel rushed like we had to be in and out in 5 minutes which is absolutely unnecessary. Horrible customer service and would not recommend getting help from her.

The staff was great especially Phillip thanks again

James Babatunde was so gracious and helpful. He made the whole experience seamless and enjoyable. A pleasure to work with and he’s now my furniture guy forever!

BAD EXPERIENCE DONT SHOP AT ASHLEYS I dropped my mom and dad off today on my way to work so they could shop for furniture. I was surprised when I received a call from them just minutes later, asking me to pick them up. They had a very unpleasant experience because the sales associate, Lester, was extremely rude to them. I'm not sure if it was because of how they were dressed or because they spoke Spanish. We have a Synchrony account that we use there, but after their experience, I will definitely cancel it.

Brother Mushtaq did an excellent job and made us feel at home during our visit. We now have a beautiful TV stand!

Mustaq

MUSHTAQ was very helpful and was able to get me settled with the exact couch I was looking for

Absolutely fantastic service today at Ashley Furniture in Colton!

Pedro Castro gave us Excellent customer service, he is very professional kind and helpful. He goes all the way to satisfy our needs, definitely we are coming back .

Mushtaq was great!! Helped us find exactly what we were looking for!!! 😀

Phillip was great. Very informative and polite

This is our third purchase from Ashley. James Babatunde is the best. Very knowledgeable and helpful

Patricia was wonderful, she was calm and patient and she helped us find the perfect table and style we were looking for!

Phil made Are experience at Ashley's easy With no pressure, Very nice and a people person. Highly recommended this company.

Patricia was very helpful and didn’t push anything on me that I didn’t want. Very relaxed experience.

James Babatunde

Great experience I recommend Javier made my buying experience great and easy explained everything great overall great experience and very professional at explaining everything , Ask for Javier 👍🏽👍🏽

Chris Duran was great! Super helpful, made the experience easy and enjoyable

Daniel was super nice and friendly and very helpful made our experience great!!!

Fantastic help by Daniel

My experience with Patricia was perfect. She was extremely patient with my wife and I and our 4 little kids. She gave us great guidance and was extremely transparent with all options available to us. I highly recommend working with Patricia in the future.

Myra is very helpful and charming. I will definitely do business here again

Phil did an amazing job, very helpful and very nice, made sure we got exactly what we wanted

Daniel Carson was amazing. Very knowledgeable and helpful. He was willing to show us a variety of options. We purchased a dining room table, couch, and 2 recliners.

Had great service at Ashley's. Myra Tan was very helpful in choosing are new sectionals.

My family and I had an excellent experience buying a Lindyn sectional in the color Fog at the Colton Ashley Store. Myra escorted us through the amazing showroom and answered all of my questions and was very friendly! I can’t wait until my sofa arrives!

The store have a nice selection of furniture. We spoke with Kabir, he was really nice. We found a dining room table, however it was just a little too large for our space. Unfortunately we did not buy from him but when I return I will be picking up a bedroom set and a few chairs. If you visit the store please ask for him. He is very nice and has patience. We did not feel rushed nor was he trying to talk us into a sale.

PK is the best. He was patient with us the whole time and didn’t pressure us to buy at all! Will come back and get more furniture from him!

Julia was very helpful and provided exceptional customer service.

Great service from Julia Iglesias!!

Pk was very helpful and informative during my first experience buying a couch. Made the experience fun and easy. Cant wait! Thank you pk.

Mushtaq was very patient in finding us a new sofa. He was kind and professional while probing questions to best fit our needs

Thanks Mushtaq for your help! We love our new couch 🙂‍↔️

Javier was really good on helping us , we had a few options and he guide us to take the best decision, he also gave us a really good deal, we end up buying more than what we came in for,.

We thank Lizbeth Martinez, she was very attentive, kind and courteous, she was always attentive to us, even though she had more people serving us before us, she always helped us with different options for our dining room and mattress, we recommend this store, especially if you need help, ask for Lizbeth Martinez.

I had a fantastic experience shopping at Ashley Furniture! Patricia was incredibly helpful in assisting me with finding the perfect sofa set and dining table for my home. She was patient, knowledgeable, and attentive to my needs, making the entire process stress-free and enjoyable. The quality of the furniture is excellent, and I couldn’t be happier with my purchase. Highly recommend this store for anyone looking for stylish and high-quality furniture with exceptional customer service!

Mushtaq was a great help to us! He was knowledgeable and worked to help us without being overbearing. Bought a great dining table that seats up to 10.

Steven was very knowledgeable, helpful with styles and colors. Very friendly and professional. He explained everything to the tee. I so appreciate him.

PK was very helpful. He was very informative on items I asked about. Thank you so much, Will and Diana Scott

Philip was very helpful. We found exactly what we wanted and got a great deal.

Daniel was very helpful and professional .

Les Cardenas, Was an amazing salesman, he was very professional and curtesy with us and my disabled aunt, it was a great pleasure working with him.

Mashtaq has been fantastic in helping us during our visits to Ashley. His support and attention to detail have made every visit easier and more enjoyable. I always recommend him to others because of his outstanding service. Thank you, Mashtaq, for all your hard work and assistance!

Mashtaq has been an incredible help during all of our visits to Ashley. His dedication and support have made a real difference, and I consistently recommend him to others. His professionalism and kindness truly stand out. Thank you so much for all your assistance, Mashtaq – you’re greatly appreciated!

Noe victoria best sales representative..

Absolutely 💯 great kindness from James Babatunde service was great!

I had such a great shopping experience with Philip. He was very knowledgeable, attentive and courteous. Leaving as one happy customer because of him! 5 stars

Liz was amazing with custumer service ! Im very happy with my purchase and so is my wife!

Myra Tan was an amazing salesperson! I have my loved one in pain at this moment and Myra helped me to find a recliner that was perfect with great price having all the features I needed that is available today. She helped me to get it financed she helped me get the perfect color. We were able to also re-arrange pickup when I needed it and able to get it. She waited patiently as I walk through the door and looked around lost greeted me with a kind smile and helped me. I was in and out in 45 minutes! Merry Christmas 🎁

Philip was great helping us out today. We got got everything we needed at a great price. Great customer service

Philip welcomed my family and myself with a smile as we walked in. He was very informative and helpful. He listened to our wants/needs and made it such an easy experience. I can't wait to receive my shipment. Thank you, Philip.

Sam was our salesperson and HE WAS AMAZING! He was forthcoming, honest, knowledgeable and kind. He helped my sister make some big expensive decisions and she is so happy! We appreciate Sam!

They are so amazing Aziza was so wonderful she was beyond helpful

Mr. Daniel Carson was excellent. His knowledge of the products and his customer service was exceptional. I would definitely recommend his services and Ashley to family and friends

Mr. James was great very helpful and knows his stuff. Thank you sr.

Patricia was very helpful on helping me find the perfect bed I was looking for she was very respectful

I had a wonderful experience with the Sales Rep Tammy. She was informative, patient, and has an awesome personality.

Amazing Customer service, very polite, patient and professional.Recommend to everyone thank you. Shout out to PATRICIA thy best

I loved it had the perfect twin size bed. Steven helped with everything well explained.

Thank you patricia for you’re service you did amazing job!

Patrica was awesome. She helped us find what we were looking for!!

Mushtaq was very helpful.

Looking for a 90 length tv stand and 20” in depth and have had no luck. They do have loads of cute things though. Nice to look at.

Thank you Patricia you're perfect as a customer service & took your time with us.

Philip was wonderful, professional, knowledgeable, friendly and patient. We will definitely come back and buy more from him soon! You definitely need to go to Ashley and ask for Philip.

Chris Duran and Miguel Rodriquez make my shopping experience so smooth and easy...

Chris Duran was AMAZING!! Great sales person , knowledgeable and vey professional.. loved my experience at Ashley furthermore!!!

Steven was great. Not pushy and just answered questions. Also helped us with the actual decoration as well since I'm not good in that department. Thanks Steven!

James B. was outstanding. Very patient with us while we made our choices, very friendly, and very knowledgeable. We didn't feel under any pressure because he listened to our requests and the style we wanted with great understanding. incredibly kind and supportive! Thank you, James!

We received really good customer service from Mushitaa Ahmad

Mushraq Ahamaf was extremely helpful

Les was wonderful helped me out when I was feeling lost. Got my new loveseat exchange recliner with no hassels.

We were very satisfied with the customer service we received. Myra showed us exactly what we were looking for and our purchase was complete in no time at all!!!

They were great help up until they realized the purchase would have to be completed at a different store due to us moving soon. They work off of commission and make it very known by pressuring you while you shop. Associates will walk up to you and give you ugly looks when you say you’re browsing and wont be buying at that location. They also made me and my boyfriend leave 5 star reviews before we left. We removed those reviews after the associate that was supposed to help us with the purchase never contacted us again after we reached out.

Mushtaq was really nice he helped us a lot and he was super polite and good customer service he gave us. 100% recommendation to go and ask for him

Mushtaq Very great Service. well educated, hundred percent recommended. Help a lot to decide what is best for you

Mustard had a beat is customer service hundred percent recommended 👌

Myra Tan was really helpful and kind. She helped me find the right couch for my house. She also made us feel welcomed.

Purchased a couch and loves seat. Tammy helped us and the service was excellent.

Came in to purchase a beautiful green velvet couch I’ve had my eye on a few days before Christmas. Tammy helped us and was pleasant, helpful, knowledgeable, and overall easy to work with. I knew what I wanted and she ordered it for me asap. Thanks a million Tammy.

We are extremely satisfied with the service we received! Erum was incredibly helpful.

We have been customers for a long time. They have good prices and quality furniture. And Kabir in the Colton store was friendly and very helpful.

Steven was awesome!

Great Experience! The manager, Katherine, and Noel were understanding and patient with all my questions about financing and what I wanted for my home. With this level of detail and service, I will come back.

I had a very positive experience shopping at Ashley, PK was my salesman and he did an exceptional job recommending furniture choices and was very attentive during our visit. The showroom is huge and very tastefully decorated. I would definitely recommend him and Ashley to my friends and Family.

Relaxed knowledgeable and pleasant!

Wow just wow , great service and such a great selection of items. Huge shoutout to (Hyam Zarka) she was truly a blessing in disguise. She was very nice and helped us throughout the whole process. Her costumer service was beyond exceptional and made sure we got what we wanted at such a good price. Such a great variety of options and great costumer service with unbeatable prices. This is the best furniture store my husband and I have ever been at. Everyone who has been to my house has complimented my furniture and how great it fits my house.

Daniel was very polite, professional, and accommodating for all of our needs.

Patricia was very nice and helpful ☺️

PK was so helpful in choosing a table to go with the love seats I wanted. He was very professional and friendly. I will definitely return to Ashley for future purchases.

I haven’t always had a good experience at Ashley’s but today was a good one. Great salesman, Rick was informative and kind he did t bug us gave us space to look around

Excellent service. James Babatunde was very patient with us and helped with any questions. We walked in looking for a couch, walked out with furnishing for our entire home! Ask for James!

James babatunde took great csre of us ftom start to finish and living room furniture here before Christmas

Patricia was very helpful in helping us identify a great match to compliment our dining space. Very personable and knowledgeable.

Miguel from acima and Sam were the best in getting my items for me and my wife. Very knowledgeable very professional.

Great service; Tammy helped me & was knowledgeable & friendly.

Darrell was SO helpful and he helped us sort through tons of options for each piece of furniture that we looked at. He was very efficient and was also super quick to give great solutions that matched our preferences!

Steven was great he helped me find and a couch, table, and entertainment center that worked for my dimensions and went together well. I can’t wait for my new couch to be delivered.

Steven was so wonderful. He was so patient with us and made sure we got what we wanted before purchasing. Had no problems going back and forth with us making sure we got the right items. Really recommend him as your point of contact. Absolutely amazing.

Les was very nice and organized

Worst experience ever this it’s the second time I buy furniture on this store and both times have been the worse fist time bought leather couches for 4000 dollars and couple days after we started using them they started fading peeling off and they send some one to fix them but never fixed them correctly 3 weeks ago I bought a full size bed frame with a night stand so I was offered by the sales man to pick it up on their warehouse next door so I picked it up but didn’t open the boxes and when I got home I notice some of the rails where damaged so I called Ashley the next day and they told me to take it back so when I went back to customer service they told me they couldn’t take it back and to call customer service so I did and customer service told me there’s wasn’t any warranty since I picked up the furniture on my own but the sales man did not told me anything about loosing warranty if I were to pick up the furniture ,since I bought I protection plan they told me to call the company for my protection plan to make a claim so I did and I sent pictures and I just got the email saying my claim it’s been deny i still have everything on the boxes just how I picked them up from the warehouse seating on my garage for a month now and I can’t even assemble the bed frame This it’s ridiculous I would not recommend anyone to buy furniture here This time I’m not going to stop until I get my money back

Kabir was not only a Great Greeter but took his time to walk us around until we found what we came to purchase. Excellent service and speedy process. Thank you.

Mushtaq was very helpful and made the experience great

Mustard was awesome!

(Translated by Google) Wonderful experience, she showed us absolutely everything, very friendly and with a good attitude from the moment we arrived until the end, excellent saleswoman, her name is Myra Tan (Original) Experiencia maravillosa,nos mostro absolutamente todo,muy amable y con buena actitud desde que llegamos hasta el final, excelente vendedora su nombre es Myra Tan

(Translated by Google) Excellent service from Myra Tan, she is very friendly, she gives you many options to choose from, she makes you feel comfortable in the place, the best rating for her for her attention. (Original) Excelente servicio de Myra Tan, es muy amable, te da muchas opciones para poder elegir , hace que uno se sienta confortable en el lugar, la mejor calificación para ella por su atención.

Steven went above and beyond the duty to ensure the sale. He was patient and profressional with great follow -up. 5 stars plus

Al Alam helped us find the perfect couch. Al’s style is helpful without being pushy. I appreciate his tactfulness and polite attitude. I highly recommend Ashley Furniture for quality products and superb customer service.

Myra has been awesome helping us choose the bedroom and mattress. She's very helpful and patient.

Go somewhere else, they have the same furniture with better prices and employees elsewhere! Everything started off great with my black friday shopping experience with Rick. He is a great salesman but with a horrible warehouse team behind him. He helped me pick out an amazing sofa and love seat with all of the options I wanted, explained their warranty coverage, shipping and set up, as well as included a nice discount for black friday. He explained that shipping wouldn't be available until 12/11 but we decided to push it until 12/13 so I could have someone home to receive it. I stopped by the store yesterday 12/12 to add the $649, 5 year protection plan to my order and was told everything would still be delivered today. After paying someone to be at my house all day nothing showed up! I contacted Rick for help and he did everything he could but nothing! I tried calling the store several times but all calls were sent to a call center with no means to contact the store. ( Rick had the same problem and was unable to contact anyone in the warehouse by phone or email ) customer service claim they sent several emails as well. After doing a little shopping today after canceling my order that never showed up from Ashley, I found that bob's discount furniture has the same sofa and love seat for over $500 less with the same type of protection plan for $200 less!

Les gave us great customer service. I gave him five stars. He deserves a raise.

Myra Tran was very helpful walked us thru the whole process I would recommend her to my friends and family members. Thank you so much Myra we love our new couches

Great service

We’ve been coming to Ashley’s furniture for years now and have nothing but good experiences. Patty and Daniel have been great!!

Mushtaq his the best always a great prices and good customer service

Erum Very good customer services also very friendly. Very happy Thank you

Tammy Katherine and Miguel helped me get the furniture I really wanted at the right price.

First time shopping at an Ashley store and we realized we had been missing out! We bought a Burkhaus dinning table and we love it! Great quality table and chairs. Steven was extremely patient and helpful. He took off three leafs from different tables until we made our decision. So happy with our choice! I highly recommend this Ashely store.

Very polite knowledgeable helpful answered all my questions not pushy served every need

I worked with Princess Hamyra and she's the kindest person you'll meet and have the pleasure to work with. This is the 3rd time she's helped us with purchases and she's always been honest and fair with pricing; even going above and beyond to make things happen. I happily recommend Ashley Furniture Store and Hamyra. Thank you, and very satisfied customer!

Mushta was very helpful & friendly. It was a pleasure buying through him.

Mushtaq is extremely helpful and have a great service. Highly recommend him

Great customer service and selection within the store. The representative was very kind and offered many different styles of dining table sets to choose from.

Paty she was an awesome support for me. Always was so kind.

Al Alam and Trevor were very helpful and nice. would recommend coming here Great customer service.

I had a wonderful shopping experience. Tammy assisted me with my purchase. She was able to get me a great deal on my furniture. 10/10!

Emily was our sales rep, she was very informative and polite!

Liz was so helpful thank you ✨😊

Mushtsq very helpful

Mayra was very helpful and very friendly with our purchase.

Patricia was very attentive and patient. Great customer service overall.

My husband and I came looking for a sectional and we had an amazing experience with Daniel. He was super helpful throughout our entire visit and got us a great deal on our new couch. 10/10 !

Liz was sooo helpful and we felt very comfortable from the moment we walked in the store. She gave us more of family treatment than business treatment. She was very helpful but didn’t pressure us. She made us feel very comfortable, safe, and trusting of purchasing with her help

Excellent customer service from Sales Associate Aziza Mohsin. She was very kind and knowledgeable. I recommend Ashley's Furniture Store in Colton CA where they'll make you an offer that you cannot refuse.

PK was awesome helping my mom make a great mattress choice.

PK was very helpful and answered all my questions.

Chris was a great salesman ! Very informative and helpful

Had a great and easy experience with the help of Mushataq! He was super helpful from showing us all the furniture that was in stock to presenting us all financing options. We purchased a sofa bed along with a dresser for my son. We will be returning and asking for Mushtaq soon!

Came into Ashley furniture today, My man Ralph came through for me and my pregnant wife with twins. Service was phenomenal. Not pushy very knowledgeable. Thanks

Ralph helped us out. Great customer service and gave us good information. No pressure on selling us anything. Overall satisfied and was able to get something.

Steven was great! Very attentive and helped us with our needs in buying a furniture set! Thank you!

All went well

Myra Tran is amazing 🩷 highly recommend 🩷

My sales rep PK was awesome. He helped my with my purchase with both style and pricing thank you so much!

Ask for Philip! Thank you so much for your time and I appreciate your dedication to the customer. Made me feel comfortable to ask questions and your friendly approach made the experience wholesome.

Amazing customer service from Phillip!! Phillip gave us a solid breakdown on what we were looking into, He was very patient and thanks to his competitive prices we walked out with more then what we came for. If you’re stopping by Ashley’s, make sure to ask for Phillip and he will take care of you!!

Philip is your guy!!! Really friendly and amazing customer service. Broke everything down and clearly explained the finance details and delivery service. Definitely recommend!

Great service and Ralph was very knowledgeable, thank you!

Tammy was great. Great experience thank you

Great service not pushy

Tammy was great very easy to work with. Thank you again.

Esteve…… nice fella, show me with patience, also worked to give me good price

Great service, easy going. Thanks patty

Very patient and face us time to think and make our decision

Myra is the best at her job

Thank you Myra Tan! I came in looking for a side table for my living room and she was quick to help me find just what I was looking for!!!!

Thank you Daniel for taking so much time with us and answering all of our questions. To be honest, we have never purchased Ashley furniture until today. We really, really appreciated your calm demeanor, kindness and professionalism. Your knowledge regarding the quality of the products in the store is very impressive. Customer Service excellence brings me back to a place of business time and time again. Your customer service excellence skills are outstanding. You went above and beyond to make sure we understood the quality of the products, the options available to us and you skillfully compared products which helped us to make our final decision. Thank you for a job well done. You are a blessing. My vote for Employee of the month/year is Daniel Carson!

Chris was so great and knowledgeable! Was very kind and patient with my indecisiveness!! Thank you!

Buyer Beware ***Update*** Reached out to solutions@ashleyfurniture.com with the attention to Dem B. I received a very professional apology. Still have a terrible repair job on a couch that was damaged in delivery and reported in the 72 hour return window. I guess the social media team is just an extension of the customer service department. The response is slow, and they just don't seem to know what is going on. SMH... Buyer Beware PSA: By far, the worst customer service for problems after the sale that I have ever experienced. Calling any number of listed phone numbers runs you through an automated system that is not very clear or user friendly, just to have anyone who does answer the phone run you through the exact same verification process. Try getting a supervisor on the online. It took nearly 40 minutes, and when I did get one on the phone, they ran me through another round of verification. Then still had to ask me how they could help. After telling my story 4 times to the same company, on the same call, the best you’ll get is a rescheduling. Unbelievable. Parts delayed/lost; 3 appointments with a technician; and finally, one showed up early and unannounced. They cannot deliver on anything they say. It would appear even the customer service department is unaware of company processes. When I called to get an ETA of repair, the CSR actually said to me “I am sorry, we cannot provide that information.” Un-effing-believable. Happy to have the repair completed and have learned a very valuable lesson. Buyer Beware of Ashley Furniture.

James was an amazing, supportive and low pressure salesman who got us exactly everything we wanted. Really nice to have the large showroom to see how all the pieces go together. Great store!

My experience with Pattie was just great she is very friendly very helpful answer all of my questions

Had a great experience today at Ashley Store! James Babatunde was very helpful to find my desk and coordinate the sale!

James Babatunde helped us with our dining table set and bedroom set. He was a great communicator, patient, and very positive. I would definitely come back to Ashley and ask for him next time. Fantastic sales person!

I enjoyed my shopping experience at the Ashley Store in Colton. The salesman and store manager were top notch. The customer service counter in the store was not so helpful but the manager addressed the issue. Based on my experience I would only buy furniture in the store and will never buy any items through their online division ever again.

My experience at Ashley's furniture this Black Friday 2024 went very well with their customer-centric approach to my needs and what style of furniture I was looking for is very much appreciated! I would like to give a big shout out to customer representative Daniel who helped me pick what was perfect for my view of my living room. I really hope my couches get here before Christmas so I can put them up with my brand new Christmas tree.🙏

Al Alam was great got me the best deal

James Babatunede was amazing and super helpful. From the moment we arrived his attention to helping my mom wonderful.

Patty was was the first to greet us. And let us know their was only 3 people working. Then as the time went on store manager, and a couple more employees greeted us. But I went with the first who had greeted us first. Patty answered mine and my mom's questions. And as many times as we changed our mind she was still professional

James Babatunde was great at helping us pick our furniture for our new home. He was very patient with us and showed us many options they had available. Looking forward to coming back for any future buys!

Patricia in the store was really helpful. She walk back and forth all over the store to match all our needs. Thank you Patricia for your great customer service!

Lester (Les) was amazing made it very comfortable to shop never felt pressure to purchase anything. He also wasn’t following us around the store which I feel tends to make shoppers feel like they are at a car lot which can be super annoying especially when trying to choose a furniture piece and concentrate how it’s going to look in their home. He was attentive to what style and color scheme I was trying to put together which led me to a purchase I would have never came up on my own. Super pleased and can’t wait to come back and shop for more furnishings! You want quality help and advice ask for Les!!!

PK is the best!! If you want great service, he’s your man! Way to go Ashley for hiring him!!

Upon walking around the store I was approached by Al Alam asking if I needed any help! I actually did and had my living room set already picked out! He helped me quick fast and in a hurry and I was on my way! Thanks so much !

Had a great experience with Patty today. She's one of the best.

This has been the worse experience. We were told we could return our mattress if we didn’t like it, stating they would honor the same warranty as nectar. They did not. Unable to reach store, extended wait times and representatives who refuse to help resolve our issue. Horrible experience and I feel extremely uncalled as a customer. Will be filing a complaint.

Came in right before closing and Mayra Tan who was very patient and answered all my questions made my shopping experience great. Thank you again for all you’re help, I will definitely come back again.

Mushtaq was beyond helpful supplying great service , I highly recommend.

Great service and very helpful. Highly recommend this location and make sure to ask for Mushtaq.

Patricia was lovely. We had a pleasant experience looking for our furniture.

It was great working with Liz Martinez. She was a great sales person. Kind, curious and very helpful.

Mushdaq good customer service..

Just got my furniture for the whole house today from kabeer. We love it. He was so nice and easy to talk to.

Experience was great until we picked up our Cielden dresser that we purchased. Paid 650$ for a dresser, came home and assembled it and we noticed it had a chunk of wood missing from the back and a hole on top of the dresser. Called customer service and the store but unfortunately they are closed.

First time coming to Ashley in Colton and received the most exceptional service! James Babatunde the associate was very helpful, knowledgeable and made sure we were happy with our purchase, he wasn’t pushy just to sell. Highly recommend asking for him when you come in!

Thomas was great and super helpful. He was patient and provided all the information needed to make informed decisions.

Patty was very helpful went out of her way to make sure we got the best deal. She has been very personal and attentive to our needs. We really appreciated her help, above and beyond.

Miyra assisted me on an online order that did not go through. Was in and out in no time wasted. Great service.

James Babatunde was super friendly and helpful with our purchase. We’ve purchased furniture from Ashley’s before and have had good experiences. Would highly recommend James as your sales associate!

Make sure that you use Tammy Newsom. She is excellent and provides fabulous service.

Gucci service

My experience with Patty (Patrica) was amazing. She walked me through the store and showed me options. She also helped with me with in-store financing. 👍

Tammy really helped us, very professional and knowledgeable and helpful

Sam is our go-to person for all our needs. He provides the best customer service, always being helpful and attentive. He understands your style and can guide you accordingly, ensuring you get exactly what you're looking for!

I had an outstanding experience at Ashley HomeStore, thanks to Darrell’s exceptional customer service! From the moment I walked in, Darrell’s professionalism and warm demeanor put me at ease. He truly listened to my needs and helped me find the perfect pieces to fit my space and style. What stood out the most was his patience and attention to detail—he made sure I understood all my options without ever feeling rushed or pressured. He even went above and beyond to coordinate delivery within my tight schedule. If you’re shopping for furniture and want a stress-free, personalized experience, Darrell is the person to see. Highly recommend visiting Ashley HomeStore and asking for him!

Miguel was very informative, helpful and he made the process of shopping for my bedroom set very easy. Thank you

Miguel and liz Martinez, excellent service. ❤️😁

Hit up Ashley for the Black Friday sale, Thomas helped us around. As we were closing things up he showed me the Black beauty rest mattresses extra as I was curious. I loved those things, they were so comfortable. Definitely got to pick one up later. Thomas was very helpful in looking for the other possible ideas we had in mind and very patient with working with us. Thank you. See you again as this certainly isn't the first time at this location and it definitely won't be the last.

Thomas helped us with the purchase of a new mattress. He was super friendly and knowledgeable. We got a great deal on a Purple bed for our son. We'll definitely be back when it's time to buy a new bed for ourselves.

Mushtaq helped up with our purchase he was super helpful 😊

mushtaq very nice guy

Myra tan was great help one of the best sales person.

I went to different locations (furniture stores) and it was honestly it was tiring but when I came to Ashely’s and my sales associate James babatunde helped me he was able to understand my needs of what I was looking for and not be pushy on stuff that was was unnecessary I was able to walk out out happy with a new living room will be coming back to purchase my dinning and bedroom with his forsure!!!! Super happy with my purchase and experience.

I was assisted by Emily purchasing a bedroom set and she was very helpful and patient. Definitely recommend coming back and asking for her again.

PK was extremely pleasant and helpful

PK was amazing and helpful

Mushtaq was very informative and helpful with the whole process of finding a mattress and bedroom set ! Thank you for making the process smooth and easy.

Excellent information. Mushtaq was amazing!

James was wonderful and very helpful . We are very happy with our purchase .

Daniel was super helpful!

Al Alam was absolutely amazing. Attentive, respectful, and resourceful! So happy with the purchase ❤️🙏🏼

Bought a bedroom furniture set, mattress and barstools. Service from Patty and Trevor were amazing! Super helpful and easy to work, great customer service!

Pk has excellent customer service ask for him!!! THANKS PK !!!

Thank you, Chris Duran! Amazing customer service! Very helpful and knowledgeable! Help us find the Exact furniture we needed!

Thomas was patient and helpful in finding a powerlift chair.

Patty was amazing. Explained in details all the products. Was very helpful in my purchase.

Liz is absolutely amazing. I asked her not to follow me around that I would come find her. She absolutely left me alone. So of course I made my purchase through her

Tammy was very helpful and knowledgeable of the couches that Ashley’s had available! Quick and easy buying process!

Very friendly and helpful

Good guy

I am beyond frustrated with Ashleys. To start the promised delivery date didn't happen and I was not informed. I took the day off and never received a delivery time-frame. I received sofa order basically a month later from purchase date on Dec 26th. The delivery was horrible as the sectionals were not properly placed. One delivery tech went to sit in the truck while the other was trying to help us figure out how to properly assemble the sofa sectional when Ashleys charged us a fee for this. I wanted to refuse the order as the wedge that would connect the sectional does not properly fit it is misaligned and the bottom doesn't even touch the floor. They promised to have a tech out today Dec 28th. A waste of Saturday waiting. Now we are stuck with messed up sofas and a bill of $3700. Making calls to Ashleys wasting my time. I am beyond disappointed. Don't waste your money here and go elsewhere. If this is not resolved quickly I will report them and seek legal help as I was tricked into accepting a defective item. Original review: We were helped by PK who was very helpful and had patience considering I came three times before deciding to purchase. On the first visit he's the only one that greeted and approached us so I asked for him each time since he took the time to measure each part of the sectional. Thank you PK!

Came in to look for a dining table, greeted at the door by Tammy Newsome, we said hi and wanted to look around without help, she obliged graciously, saying if we had any questions, ask for her if she wasn’t in sight. After looking for an hour and a half, we found our dining table set complete with rug, and a couple gliding chairs for a sitting room. No pressure, just answered our questions, very personable, great sales lady! Thanks Tammy

Very helpful, and good service we got some good deals from Miguel , and Kabir

PK made this place feel like a safe place! As a new customer with Ashely store it was a breath of fresh air to have PK take care of me and my wife.

If I could rate this a zero I would. Don’t buy any furniture from this place. I Recently purchased some furniture, that did not fit in my house and Moreover, it was damaged, It smelt like fishing bait. Charles my rep, acted as though he didn’t have a 5th grade education. It’s been a nightmare. I wish I would’ve never dealt with this organization. Never again though. Please beware

Thomas Hutchins was our sales rep. That guy really know his furniture. Highly recommend.

Katherine the Manager was amazing 👏 she went about and Beyond to help My wife and I.

Charles there is HORRIBLE !! They refused to pick up couches purchased because they were the wrong size. He had ZERO customer service skills and refused to help. It’s been hell dealing with this store. I recommend anyone if you’re able to…GO TO another store !! This store and ESPECIALLY CHARLES have been so unhelpful and extremely RUDE. I can’t believe an established furniture store would hire employees so RUDEEE !!

Philip Sequeira, was the best. Patient, kind and very helpful! We will definitely be returning customers. Thank you Philip!

Mushtaq is helpful person. Thank you mushtaq bhai

mushtaq great service

Aziza was great !!! She helped me put a new living room set together. Checkout was simple and to the point. The experience was amazing !!!!

We just purchased a new leather sectional couch at Ashley's in Colton, CA. Had a great experience there, Myra T. Was our kind host/sales person guiding us through the process. She very nice, not pushy whatsoever, very nice to work with her. She took the time to get to know us & figure out which couch suits the best to our family & needs. She went over the cost in detail so there was no surprise throughout the entire visit. Would definitely recommend this Ashley's & if you get the chance look out for Myra She was great!

So nice and friendly good customer services Patricia B. Thank you for your time

PK did a very good job

Thomas was such a great help and wonderful to work with have you space and kept the conversation interesting!

James babatunde

I had an amazing experience at the Ashley Furniture in Colton Riverside, thanks to Les and especially Trevor! Not only did they help us find beautiful furniture, but Trevor went above and beyond to assist with a billing address name change, resolving an additional issue we had. The team’s professionalism, patience, and dedication made all the difference. Thank you, Ashley Furniture, for such outstanding service

Had a positive and a great experience at Ashley's with Trevor and Les. Kudos to the team!

Excellent service! Respectfully.

Very good experience with mushtaq

Excellent customer service!! Highly recommended!

Myra was very helpful and no pressure sales… Answered all our questions very well and helped us to choose a matching ottoman since it wasn’t available in the same material that would complement the sectional… Would recommend her at the Colton location

Chris Duran was great Francisco awesome

Great service, Mayra very helpful nicest person ever! We will definitely return to this store!

Patricia was very courteous! She is great at what she does! Absolutely enjoyed our Ashley experience ONCE AGIAN!

Thomas was a great help to me and my husband he was very patient, since I was so undecided on the furniture , thank you for your help I will definitely be returning!

Lots of choices.Waiting for delivery in 2 weeks. Liz was so helpful.

We were told by a sales person at another Ashley store we could buy a table and pick up on the same day if we went to Colton. We went to the store with the intention of buying and picking up at the same time, and found out you had to have an appointment to pick it up. The manager made it right and gave us free delivery. Not totally happy that we could not pick it up, but at least they took care of it and showed concern.

We were greeted and assisted by Daniel, Very helpful and easy to get questions answered. Thank you Daniel for making our purchase a smooth sail! To anyone visiting Ashly’s ask for Daniel!

I went in today to buy a couch and the sales associate Pedro was helpful and polite.

Excellent service!! In and out no pressure helped us find exactly what we needed it. Will come back. Thanks again mushtaq!!

Kabir was extremely patient and helped us get a great deal. we had a great experience

Mushtaq He offer excellent services

Good customer service.

Steven was attentive and professional. He remembered us a week after we first came in to browse. We had a great experience at Ashley Furniture. There were so many options and the prices are reasonable. We can’t wait to have our furniture delivered!

We came a week ago to look at new furniture for our house. Steven helped us out last week and was great. We shopped around and came back and Steven helped out again. We’re glad we came out. Thanks Steven

The helper was very patience and helpful

We appreciate how easy Philip from Ashley Furniture made it to buy a new couch. We’ve bought multiple things from Ashley in the past and had good fortune with their products.

Tammy was patient and had all the information. I appreciate her attention and knowledge.

Amazing representation from James Babatunde. Truly takes time to make sure we are treated right and does everything in his power to give us the best prices!!

Thank you Less for taking care of us.

Phil was awesome! Answered all our questions professionally and thoroughly. It was a pleasure to get our purchase done!

Excellent! Pedro, our sales representative was wonderful and made our experience fast and efficient.

I had an exceptional experience at Ashley Homestore-Colton. Thanks to PK, who truly went above and beyond. From the moment I walked in, PK was incredibly helpful, patient, and knowledgeable. He listened to my needs and provided insightful recommendations. The selection was fantastic, and PK made the whole process so easy and enjoyable. I'm beyond happy with my purchases and couldn't be more satisfied with the level of service I received. Highly recommend this store and definitely coming back to PK for next purchases. Thank you, PK!

Myra Tan is awesome! Come see her at Ashley’s.

Highly recommend James Babatunde! He cares what he does. He respects your space but also gives you professional advice whenever needed.

Myra was amazing ! She walked us around showing us different options and deals that the store was offering . I appreciate her kindness and helping us find the perfect furniture for our home .

Myra was amazing, great help and friendly!

Mushtaq was very helpful and helped us with any question we had .

Mushtaq was very helpful!

Great help from Al, he was very knowledgeable and helpful

We didnt get what we wanted and size was wrong on our end Tammy Newsom helped us get exactly what we wanted and made everything super easy. And broke everything down for us from size to quality to all the extras definitely was a big help through and through. Highly recommend her help and will request her in the future.