Ashley Store Colton, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Colton, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Colton, CA!
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What our customers say
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Patty help me with my purchase, she was super friendly and very helpful to make sure I got the item I was wanting to buy.
We had a great experience at Ashley Furniture with Al. We had specific dimensions we had to stick with and he helped us find the perfect couch that matched our needs. He was patient and professional and we will definitely be back to see him for future purchases.
Not a good mattress, matress sinks in a lot and I'm unable to return it.
Pedro was very helpful along with his manager Trevor got in quick and leaving quick with new couches. Thanks 👌🏼
Our sales reps Madison and Leno were very knowledgeable and were able to answer all of our questions. I have purchased many pieces of furniture from Ashley and will keep coming back.
My experience with Patricia was amazing. Customer service was amazing, love how she included my family in our talks, and asked for all of our names. As well gave me many options, and did not feel pressured into purchasing something i did not want too. Thank you for all your help.
The salesman asked specific questions and got to the heart of what I was looking for. He showed us our options and upon further discussion he lead us directly to what we were looking for. Kudos! Thank you Sam Franco for your help and skill in knowing just what we were looking for.
I really enjoyed my experience at Ashley furniture in Colton.Tammy was amazing. Very knowledgeable, attentive and easy to talk to. She assisted me with my purchase and at no time did I feel pressured.
I'm sure every sales person here is great but Liz Martinez is my favorite. She's very personable and a quick study on finding what fits best for you. She helped me find 2 VERY high end mattresses and beds today and even got me on the delivery list today as well. Liz is very knowledgeable and professional the whole way thru. I cannot praise her enough, I enjoyed the experience and will always look for her when I visit the store.
They had exactly what I wanted the sales representative name Sam was a great help with my order Thanks Sam 🥰👍🏽
Al, our sales person - Very Helpful, Friendly and Courteous.
Mushtaq sir is very Good employee in Ashley his behavior was good with us
Very good store to fulfill your house like beds/ sofa
Very good customer service. Very good environment. Nice sofa and beds collection. I meet with Mr. Mushtaq he gave me very good deal with very good discount. Helped us with financing and all deal was very well.
Emily was good. The price was what we expected. In and out quickly.
Chris helped us here at Ashley and he was so great! He helped us find exactly what we were looking for! 10/10 recommend asking for Chris when shopping at Ashley!
Patricia gave us great service and was very friendly!
Great customer service!
Al Alam was the best! Very personable and kind. Definitely recommend coming to this location.
Thank you so much Patricia thank u agin u have a great personality u help us what we were looking for my husband and I love ut coustmer service was Great :)
Huge shout out Daniel Carson, Pedro and Trevor! We finally pulled the trigger on a bedroom set and mattress; and sincerely beyond ecstatic for our Tempur-Pedic mattress, thanks to Daniel’s knowledge and awesome facts. Financing was super quick to go through, and amazing deals!!! Through and through an easy and smooth purchase- again, thanks to you all! 🙏🏼
Emily did an Amazing job! We were just looking and we ended up buying. Wonderful experience
Patty was absolutely phenomenal. Very friendly and personable. She gives you space so you can take your time to walk around, look, and consider your pieces. Was a great experience.
Mushtaq treated us really well and explained everything in detail.
The store has a great selection of beautiful Furniture. My delivery was very smooth. The furniture is really high quality .
Javier, was very helpful quick and easy purchase made in 20 minutes in and out.
Great service and deals with Mushtaq Ahmad
Patty was awesome!! We are very happy
Mushtaq was super friendly and extremely helpful!
Patricia was amazing and helpful I can't wait to finalize our purchase of a new bed with her!!
Daisey was so nice and helpful. She showed us everything we asked for and did all of our measuring. You Rock, Daisey!
I was in between jobs I stopped by Ashley’s furniture store in Colton, I needed a love seat particular color and design I saw on line, When I entered the store I got approached by LES with his friend energy and I explained I was between jobs and needed this couch , LES automatically got into fast mode and had me in and out the store in 20 min, thank you LES
Amazing customer service
Such as great location! So many options on display. Lino was so amazing, he listened to what I wanted and shared many great options. He gave me price comparisons and in the end got me a great deal! I will be coming back for my king size bed for sure. Thank you Lino!!!
We had an amazing visit the furniture was so beautiful. Our sales representative was Lino garrido was fantastic. Very knowledgable showed us options and got us a great deal.
Javier was fantastic!
Honestly the worst experience ever. They just looking for your money and don’t care about service. I’m dealing with them for the past 6 months no one gives me an answer for my claim. 👎👎👎👎👎👎👎👎 CUSTOMER SERVICE 0 PRODUCT 0
Quick & east buying experience Thank you
We came to Ashley today Mushtaq the employee explained us in a good manner and we bought 6 chairs Mushtaq has very good knowledge
Was approved for 12 year no interest on under $1000 purchase with very little wait. Al Alam helped me. He was helpful in helping us find what we need.
Patty was excellent. Made everything enjoyable and easy for us. Thank you
Mushtaq Wonderful guy very knowledgeable
mushtaq good sales person, great job
Julia is amazing!
Absolutely best customer service I was given many options on my purchase and and we'll pleased with my choice
Was every happy with my purchase of a new dresser. mushtaq was every friendly and will to help out in any question he had
It was a great customer service thank you to Mushtaq. we got the dresser we were looking for at the perfect price tanks to his suggestions.
Adriana and Katherine were very helpful! Blesss their souls
Mushdaq. Very helpful and professional!
So many options! Al was so helpful on showing us around going over all options and pricing.
Emily was great..she explains everything so well
Mushraq fantastic job He is wonderful
Mushtaq great service
I had an incredible experience here! Rick and the Acima district manager Orestes were super helpful! When I had questions they answered them. No questions were left unanswered. I couldn't be happier!
Came in today to look for a couch, Mushtaq was very helpful and greeted us with a smile. Will definitely come back for other furniture soon!
Patricia was really nice she helped me a lot with my purchase she was so sweet thank you
Beautiful customer service great attention to what you’re looking for answer all my questions for no hesitation really knew what he was doing, feel very comfortable
Daisy was great! Very friendly, helpful, and informative. She also got a long well with my son. Awesome experience!
Very happy with our buying experience at Ashley. Our sales guy Lino G. was very helpful and a pleasure to do business with. Great selection and prices.
Great sales. Madison was a great sales person.
Great shopping experience! Fast and simple! Come in and ask for Les
Musta I want to thank you for your great sevice
Mashtaq was great he greeted me at the door showed me what I was looking for and the difference of the quality in the bed frames. I didn’t feel pressured in buying something or extra stuff.
Trevor and his team were amazing. Helped me throughout the process of buying some new furniture. Highly recommended location.
I walked in knowing exactly what I wanted to see. Emily greeted me at the front of the store and led me directly to it. She allowed me to move pieces around and answered all of my questions. Her manager, Trevor, was kind, as well, and addressed any concerns I had. I made my purchase with delivery and setup being set for just two days later, which works out perfectly for me. I can't wait to see my new items in my home! BTW: in spite of current remodeling going on, this massive showroom is still beautifully arranged. Thanks for a great shopping experience. 💯
Excellent customer service. Very honest and kind. She Cares about her customers. We highly recommend to come to Patricia when to come to Ashley in Colton.
I have bought furniture here multiple times always get the best deals and prices
Patty was very helpful wonderful attitude took her time will definitely return
The sale person was a 10/10 he was very helpful and I recommend him 100%
Delivered broken table with only 3 of 6 chairs. Driver opened a claim for the damaged table and missing chairs and had to get confirmation before he could leave. Paid over $1500 and have a jenky looking dining table. It's been over 2 weeks, and I have not gotten any support despite numerous calls to the store that never answers and their call center. I went to the store and tried to rebuy the missing chairs that I already paid for to avoid half the family having to sit on the floor for Easter dinner. I was forced to buy 4 chairs because they are only sold in sets of 2- not sure how that works out when they delivered 3. Now, I'm out an additional $600 for something I already paid for, and I have to pick them up myself, or I can spend an additional $199 and pray they deliver correctly without damage. Whatever happened to taking pride in your business and standing behind the product you sell? Edit: Lady working at customer service desk in the store was very pleasant and was able to overwrite pricing so I only paid for 3 chairs. Very grateful for her taking the extra time to resolve to the best she could. Still have a broken table but at least everyone has a seat.
I’m sorry to share that my overall experience was not good. The salesman gave me incorrect information which led to me purchasing a bed I can’t use. The delivery didn’t go as it should either because one of the drawers was not installed properly. I’m hoping they will make this all right by switching whatever parts are necessary to lower bed and reinstalling the drawer. I’ll adjust stars accordingly once it’s all done.
Salesman was knowledgeable and the Manager, Trevor was most helpful.
Jay was great. Fast and efficient. No pressure and always courteous.
Patty provided my wife and I Excellent customer service!
Love the furniture.
Patricia was so professional and so welcoming. She showed us to the area that we needed to be at and gave us space to explore. She took care of us throughout our visit and helped us with our purchase. Overall we had a great experience.
It was wonderful shopping furniture for our house here at this store. Pattie was a great sales person and she guided us with all the information we needed. Will come back to shop more.
Sam is the Man. I will never ever ever shop anywhere else! Ashley Furniture, your company is so lucky to have this gentlemen working at your company. He is not pushy, honest, truly is there for customers needs, not the sale. Im in retail as well. So I know a lil something when Im stating this. My Husband and I hit the jackpot when we found him! A million thank yous!!!!!! Will be back. Actually we did go back to purchase more. He sold us not even knowing he sold us. And in my case… he is not hard on the eyes.
Yesterday my husband and I were in search for some new couches and had a great experience with Liz. I liked the idea of being able to shop for what I needed and given the assistance when asked and not having the feeling of someone following me throughout the store. Liz was able to answer any questions that we had and was very attentive.
Thank you for your help and time Patricia verry caint and helpful 😊
Patty was very welcoming & helpful on assisting me & my boyfriend get a bed set. We were really nervous to come in & walk out with nothing but she managed to give us options on how to make it happen for both of us ! I would gladly recommend her. Thank you so much!!!
DO NOT BUY FROM HERE. They sell horrible quality furniture then when you call and try to do a return they say you can’t. Thousand dollar furniture that’s the quality of a 100 bed frame. SAVE YOUR MONEY!
Every one was very helpful
Great customer service
Patricia was kind very helpful had a pleasant time speaking and looking at furniture she has a very beautiful smile Found what I was looking for will return soon
Ralph Perez double charged the transaction. $532.82 extra. Now I have to wait for the bank to refund my money. Will take 3-5 business days. Apologized to the person who didn’t even pay for the furniture. Walked away after and didn’t care bc he got the sale at the end of the day! 2nd time with horrible service at Ashley furniture. First time was horrible home delivery service. 2nd was instore perchase Gave it a 2nd shot and instantly regretted it walking out. Zero Stars
Patty was amazing with us. She listened to our needs and provided great options. Thank you Patty!
Patricia provided us with perfect service!
First time shopping at the Colton store. I was looking for patio furniture and found something quickly with the help of the salesperson. The furniture was assembled and delivered on time. Very satisfied with the whole experience, definitely would shop there again.
A+ experience with Ashley Furniture, and specifically Steven who helped me! Great couch, love it !!! Couldn’t be happier.
(Translated by Google) Receptionist, nothing, friendly (Original) Recepcionista,nada,amable
Great deal with everything included. Delivery and extended warranty too. Very happy. Delivery was right on time and finished quickly.
Went to the store 03/30 when they opened at 11:00. We were greeted by a pleasent young women and we explained to her what we were looking for. A few minutes later a man called her aside and they spoke privately for a moment. She walked away without a word and he stated that he would be helping us. He didn't bother introducing himself and the entire time we were looking at possible choices, he seemed quite disinterested. He finally just wandered away and while we continued looking on our own he never even looked our way. We left the store dissapointed with the selection and especially the poor service. I don't believe we will ever be back. Ashley isn't the only game in town.
Patricia is very pleasant to work with, knowlegeable & explained very well.
Quality products Excellent service Sam Franco is an excellent sales representative with lots of knowledge and experience
We absolutely do NOT recommend Ashley furniture anymore. One of their employees doesn’t know the difference between right vs left arm facing furniture so he sold us the wrong piece of furniture in the first place even though in store, we literally POINTED to the exact piece we need & he confirmed it more than 3 times. After we received the wrong piece, we called to ask them to pick up the wrong piece and deliver us the correct piece, and that process in itself was a nightmare. It took over an hour to get to speak to someone in customer service. The number they told us to call (the store number) never picked up. We had to go talk to someone in person & drive over 40 minutes to go REPURCHASE the same piece and now we have to wait for them to pick up the wrong piece from our house and then get a refund. Not only was it a long back and forth process, we had to bring a truck to pick up the piece from the warehouse if we wanted it on the same day. Yes they did offer to deliver the piece for no charge BUT that would take days and we needed the piece today as we had already been waiting. There was one lady at the store who was very helpful. Otherwise, the female sales manager (not sure what her name was as she never introduced herself) was very rude & unhelpful. The only other helpful person was a gentleman named George who works at the warehouse. We were every frustrated because it was 1:30 pm and the store said we have to wait until 3 pm to pick up the piece according to the warehouse. George said give me 5 minutes and he had the piece ready for us. I have never had to write a negative review anywhere up until this point. Absolutely terrible customer service!!!!
Patrica was very helpful and quick ! She was willing to help when others were not attentive to their customer service ! She explained everything perfectly and will being requesting her when i return !
Ms Patricia is the best ! She helped us getting our new sofa !! Everything went very smooth and easy and very easy ! Ms Patricia you are the best .
Great experience and great service. Ask for Les!
Patricia was excellent in her service. She demonstrated all the benefits of all the furniture we bought. She wasn't pushy or forceful. She was very kind and the managers were so cool. We met them and made me feel very important. I highly recommend you to ask for Patricia.
We had a great experience here. We walked in and saw a couch we loved, then walked around and found one we loved even more. Les helped us find just what we wanted. He was very friendly and helpful. We are excited for our new couch!
Les was such an amazing sales person So kind and helpful
Patty was very helpful with my purchase. She assisted me promptly and professionally.
Fast and friendly service.
I went in looking to furnish a home and Lino helped me with the whole project, his expertise in furniture is high and his customer service is the best. I will definitely be returning for more items and will be working with Lino again
I ordered a bedroom set with a foam mattress online, the bed was delivered, but no mattress, I contacted Ashley about the mattress and I asked them if I needed a box spring/ something that goes with the mattress, they replied and said no. So now I'm here can't sleep on my bed because it's sinking, so I called the local Ashley and had to spend $500 more to get the bottom part of the mattress, which arrives Saturday. Smh . Now on the other hand the Ashley is Colton did an excellent job. Thanks for the help Ashley Homestore
My sales associate Patricia was very helpful and well versed in her knowledge of the piece of furniture that I purchased. I can be time consuming with attention to detail, with that being said, I returned the following day to finalize my purchase, even with additional questions and a change to my original order, which she handled professionally and with a kind heart to listen to my concerns and experiences in the past. Patricia definitely has earned my business and a friendship. Thanks Patricia for all of your help.
Excellent service
Was not a good experience. I went in and purchased a piece of furniture with the help of a salesperson. I made sure the piece was available and able to be delivered with the salesperson prior to the purchase. After purchase the salesperson called to schedule the delivery. At that point I was told it would be 2 months later than what the salesperson told me the piece would be available. So now I need to process a refund at the front. The person at the computer says the refund is complete but can't print me confirmation of the refund and it instead needs to be emailed. Then the email is not working so as of now I have zero furniture and zero proof of my refund. And of course goes without saying the funds are not back in my account. I spent 10k 7 months ago at ashley and that experience wasn't great either. This will be my last time visiting your showroom/company
Had such a great experience at Ashley Furniture thanks to Lino! He was super helpful, patient, and really knew his stuff. He took the time to find exactly what I needed and made furniture shopping so fun. If you’re shopping for furniture, definitely ask for Lino he’s the best!
I had the pleasure of working with Lino at Ashley's Furniture, and I am so glad I did. From start to finish, he provided outstanding customer service. He took the time to listen to my needs, offering thoughtful advice and guiding me through the different options without being pushy. His extensive knowledge of the furniture pieces and current promotions made it easy to find exactly what I was looking for, and he helped me stay within my budget. What I appreciated most was his honesty and willingness to help me find the best deals. He didn’t just focus on making a sale—he genuinely cared about getting me the right furniture for my home. His friendly, down-to-earth approach made the whole experience enjoyable. If you’re looking for a top-notch salesperson who truly puts the customer first, I highly recommend reaching out to Lino at Ashley’s Furniture. You won’t be disappointed!
Ralph was extremely helpful and had some great options for exactly what I was looking for. He really listened and my decision was made very quickly and easily!
OGM!!! I never ever made a review with any company before but today I just had to do it! Liz helped me out from being to the end and always with a great smile and a great attitude. I mean this girl done my contract 3 times because I couldn’t make up my mind😆 I’ll definitely will be back with her again!😀
Patricia was very helpful and wonderful attitude. I loved her customer service it was very much appreciated.
Aziza was amazing at helping us get a new bedroom & living room set! Thank you
Excellent customer service
Good furniture…..great service!
Very welcoming, very professional and very helpful. I have yet to pick up my merchandise so I will recap on this experience.
Patricia was very helpful. Let me make my choice by trying out many mattresses! Gave me all the options but did not push me to choose. I will ask for her assistance for my next purchase!
My sales guy was great. I bought a table but hated the chairs. I moved around show room furniture without him saying a word, he just let me do my thing. In the end I did buy the table with 6 different chairs!
Purchased this bed for my daughter and still haven’t received the right part in order for it to be set up. Purchased on 3/7/2025. Delivered 3/11/2025. Part was ordered and received today 3/17/2025 only to find out I have the wrong part again. I will not be doing business or would be referring friends or family. I reached out to my sales person and advised he would reach out to his director. I still haven’t received a phone call. If this doesn’t get resolved in a timely manner I will request for Ashley Furniture Store to come pick up their furniture and request a refund.
She was very kind , good attention and attitude with us. Patricia B
Thanks a lot to the Ashley team specially to Ralph Lopez from Colton store for his dedication and guidance
Steven was our sales person and he’s super knowledgeable and helpful. With that being said, customer service and delivery is horrible. First delivery one of the wall sconces was broken. I called the customer service center and got the runaround and ultimately was told there was nothing they could do. So I went into the store which is about a 60 mile round trip drive to deal with this. The salesman, Steven, was awesome and just ordered me a new one. Since we were at the store we bought another item. Delivery was promised for March 28. I received numerous emails and texts reminding me of the delivery. One hour before the item was to be delivered I get a phone call stating the item was damaged and they’d be giving me a new delivery date. Been trying to call the store to speak with someone and nobody answers the phones and gets diverted to a call center which is worthless. We just dropped 3 grand at this location and planned on buying all new bedroom furniture with a budget of 5 grand. Not going to happen. Jerome’s or Mathis Bros get our business from now on. I will never buy another item from Ashley’s.
I recently visited Ashley Furniture and had a mixed experience. The salesman was fantastic—knowledgeable, attentive, and truly made the shopping process enjoyable. However, the management team was quite the opposite. We agreed on a deal, but when I returned to finalize it, they backtracked with various excuses, wasting my time. It's clear that corporate needs to train these managers on customer service and professionalism. Corporate needs to wake up. Otherwise, they will lose a lot of business. Overall, it was a disappointing experience despite the great help from the salesperson.
Patty was so helpful and friendly in helping us get the furniture we were looking for.
It was 100% excellent service and professionalism
Very helpful. I just don’t like being pounced on right when you walk in the door.
Customer service was on point. Lino was very helpful as well and helped us find what we needed.
Very helpful people and thanks to Abe Amaya in the cotton store for marketing my experience one of the best and easiest time I had buying furniture and yes, I did end up buying my new couch?
Found what exactly what I wanted at a good price. The only thing that bothers me is that the date my purchase was supposed to be picked up is pushed another week. I wish the warehouse and the showroom had better communication with each other with what is in stock or maybe I would have chose another item that I would have got sooner than later.
Very helpful, very satisfying
Patricia was very helpful with making our purchases today, she was very patient with our indecisiveness we ended up buying a sofa set and a dinning table. We love Patito 🤍
As soon as we walked Patricia was helpful asking what we needed and helped us right away and purchased
Sam Franco made the shopping experience very pleasant. He was knowledgeable and answered questions quickly. He also made the purchasing process quick and painless. We have shopped and purchased furniture from Ashley's numerous times and have always been well taken care of.
I went with my mom. Found exactly what she wanted. The gentleman that assisted us was the BEST! So helpful, kind, knowledgeable and not pushy at all. Thank you, Lino! We appreciate the great experience at Ashley’s furniture. Highly recommend this store & salesman.
Very bad pick up service. Give you an appointment time to pick up your furniture. You end up waiting 2 hours plus its not ready…..
Run Kiran was very helpful showing me all the options for the furniture I was looking to buy.
James Babatunde was an excellent salesman. Not pushy, very hands off and also very knowledgeable about all the products. He was able to answer any and all questions we had.
I recently visited Ashley Furniture Store in Colton and had an extremely disappointing experience with one of the employees her name was Roxy Valdez, her attitude was rude, unhelpful, and downright mean. Instead of assisting me with my questions, she was dismissive and acted as if I was inconveniencing of help. Customer service is a crucial part of any business, and this kind of behavior is unacceptable. I hope management takes the necessary steps to address this, as it seriously affects the store’s reputation. I won’t be returning unless improvements are made.
Julia was great …. Knew exactly what we were looking for and check out was fast and easy. We will be returning
Patty was terrific will be coming back!
Patty was amazing and so helpful. Service was great
Ashley has cheap furniture made in Vietnam it breaks within 1 year of purchase, and they don't fix it. I even bought the warranty, but it doesn't cover the dresser drawer tracks. There are other limits, too. Cheap Ashley shame on Ashley!
Patricia was amazing! She was incredibly helpful and guided us to exactly what we were looking for. Her professionalism and friendliness made the whole experience enjoyable. Highly recommend her! Ask for Patricia
My experience with Patricia B. Was very helpful, showed us all the options we had. Also with financing it was helpful. I would recommend her to my relatives. Thanks
My experience with Patty was very quick, on point, very professional and amazing customer service!! Will be coming back to her again 😊
Patty had excellent customer service and I overall had the most exceptional experience purchasing my love seat sofa.
Fantastic !
i had such a wonderful experience. well be Back Patty for our bedroom set
This is the third time I am told I will get next day delivery before purchasing and then after I pay they change it. Very frustrating.
Great deals and beautiful selection of furniture. Chris was a great help, informative, and patient with us. We ended up getting a sofa, loveseat, chair and ottoman plus a 6 seat dining table for I believe a very hreat deal.
Pattie is one in a million, very kind, humble and professional. Her service is way above anyone expectations. Thank you Pattie. LeilaAdams
James babatunde was amazingly helpful
I had a fantastic experience at Ashley Furniture! Rick provided outstanding customer service—he was knowledgeable, patient, and genuinely cared about helping me find the perfect furniture. He took the time to answer all my questions and made the whole shopping process smooth and enjoyable. I truly appreciate his professionalism and friendly attitude. If you're looking for quality furniture with top-notch customer service, I highly recommend visiting Ashley Furniture and asking for Rick!
Amazing customer service
James babatunde did an excellent job helping me and my wife decide on the furniture we wanted to get. Very knowledgable on all the furniture they sell at Ashley’s. Highly recommended
Sad to say, I’m going to change this to a one star review. I recently bought a dresser, scheduled a time to pick up said dresser and when I came to pick it up at the allotted time, I was told “Sorry, but that dresser was just taken.” I was then rescheduled for a later date to pick up the dresser. It’s my understanding, that once a piece of furniture is put on hold for someone, it should stay that way. Not in this case, my dresser was taken and a large amount of my time was wasted. Furthermore, I had to ask a favor from a friend to pick this dresser up as it’s too large to fit in my car. Not only was my time wasted, but also the time and gas my friend spent to drive 10+ miles to help get this dresser was wasted as well. I tried calling the Ashley Store to get some resolution, but no one ever answers the phone. From a customer service perspective, this whole experience has been embarrassing and I doubt I’ll be able to get anyone on the phone at the store to help me out this time around as well—which is just a further waste of my time.
In the past Ashley was my first choice when buying furniture, I don’t know what happened with them lately. The quality of furniture and customer service is poor now or at least my last experience with them was. I am considering buying furniture at another store in the future.
All was good.
Pattie is great and a huge help. We enjoyed our shopping experience today.
PHILL IS THE MAN! He will go above and beyond for you! Thanks again PHILL🙏
Bought our couch today with the help of an excellent sales person by the name of Liz. She really went out of her way to make our vision come to life. Thank you again Liz. Keep up the good work.
Patricia was great. She was really nice and patient with me and my husband. Shew went above and beyond to help me with my purchase.
James babatunde
First time visiting store... currently under remodel inside still looks amazing. Walked in Patricia sales rep introduced herself. Ask me a few questions about what I was looking for and immediately support me with the purchase of a living room TV stand. Patricia also took the time and showed me sofas that I'm looking to buy in the near future. Great furniture place great atmosphere thank you Patricia for your support.
I purchased a full bedroom set since November of 2024 and I haven’t received my complete order and Colton store hasn’t responded not even with a call back.
Partricia was awesome! Very helpful
Beautifulfurniture and friendly people. Very helpful
Excellent customer service. My first time purchasing a furniture at Ashley, and it was a great experience. Thanks to Ralph who was so friendly, helpful , professional and so knowledgeable that made the process so quick and easy.
Patricia was a big help for me today helping me pick out a dining room table. As soon as I walked in she made sure to listen to what I was looking for and guided me to Making sure I was happy with the choice I made. Great customer service.
James Babatunde was very professional and knowledgeable in his work. And giving us all the information we needed for the purchase.
Patricia helped me with my purchase on a living room sofa and was very informative on the different selections and prices available. She was very patient with me and my family and help me select what best fit my home and price i was looking for
I’m sure the furniture is great, it just feels like you’re walking into a car dealership. They are ready to make a sale. Let us breath
Had a terrific experience purchasing today with the help of our very knowledgeable saleswoman Patricia. She guided us and made our purchase decisions easier. Trevor was also extremely helpful and made sure we got a great deal. We're very happy to have made our purchase at Ashley's Furniture. Thank you very much Ashley team.
Awesome furniture, great prices, and amazing service.
Mush raw great service
Ralph was helpful in finding us furniture that suited our needs.
Mushtaq did amazing
Julia Iglesias went above and beyond in helping us find our mattress. Very friendly, knowledgeable, and professional.
Bought a queen size bed, salesman, Javier Lopez, ordered a full size foundation. Second time the wrong thing was sent. I need a queen size box spring. Sorry I did business with you.
James B was amazing! He was the perfect salesperson, giving us space when we needed to look and giving us help when we asked. He walked us through the process and was remarkable u til the moment we checked out. Awesome work!
They help me with my purchase and made it quick and easy.
Very friendly and professional
I went and bought furniture A leather sectional, an oversized leather chair a dining table a bed and mattress and a few other items that was beautiful and of good quality from Ashley’s they had a variety of good quality furniture and I had the best customer service experience ever thank you Julia for making my experience at Ashley so pleasant.
Kadir was very pleasant and helpful guiding us to find our perfect couch and recliner.
Excellent job Patricia!
Terrible experience with Ashley’s Furniture. I ordered two full bedroom sets, and not only were they late, but the sales rep, Les, also forgot to include a nightstand. Trying to get in touch with someone was nearly impossible—no one answers the phone! When I finally got through, the woman who answered had the worst customer service imaginable—rude, dismissive, and completely unhelpful. They lie to make the sale. To make matters worse, the manager takes minimal accountability and didn’t even bother to apologize for the mistakes and delays. Overall, a frustrating and disappointing experience. I won’t be shopping here again.
I finally decided what sofas i wanted for my living room. Rick was very helpful, even do the location is being remodel. He did not pressured us (me and my daughter) allowing to take our time and decision. Can't wait to have them in the new remodel living room..
I give Ashley furniture a low rating because I bought an item that after having it installed in my house I realized that it didn't match my furniture and I could not return it for an exchange. I don't think that's a good policy because sometimes when we're buying lots of furniture we don't see the overall impact of everything that we buy until it is installed in your home. Ashley furniture should change this policy to satisfy a customer before and after the purchase. Also, the delivery team has cancelled my delivery 3 times this month. I get an automated call stating that they are 30 mins away from my home and then I get another call from a person stating that they are cancelling my delivery. This is absolutely absurd and uncalled for. Total lack of customer service and professionalism. I bought over 15k in furniture and I am still waiting for several items to be delivered. I cannot bring guest over because my living room is missing several key furniture items that keep getting cancelled at the last minute.
James Babatunde was an absolute professional. He was very knowledgeable about the wide range of products he showed us. We were considering purchasing a mattress and James was very respectful and encouraging as he showed us the different options available. We considered purchasing a variety of things and settled with the new bedroom set. He provided us all the information we needed regarding options for financing. We never felt like he was forcing anything on us and was a complete professional.
No star for customer service I call Ashley to complain and I ask about the manager to speak with him but for the 3 times they customer service shut down the phone on my face I will never go back again to this store at Colton San Bernardino .
Patricia is AMAZING! She was patient and answered every question we had. 10/10 service.
Patricia was super welcoming and helpful. She took time and care to make sure we were making an informed decision to get a sofa set we're really happy with.
The sales representatives was great her name’s Patricia she help my fiance nd I found what we where looking for thanks
Patty was great. Extremely patient with us
Quick. Understanding. Helpful!
Mushtaq was very helpful and made the process of buying my table smoothly and the service was great !!!
Mushtaq was very helpful in finding the right table. Great service and helped us find exactly what we’re looking for highly recommend!!
I’m a point to point driver for Ashley Distribution Services. And I actually had never been to an Ashley home store show room. Must say; it was a great experience and the staff was top noch…
Great experience with Patty today.
Great delivery service!
They have a very large selection of furniture and beds. Their associates are very friendly.
Emily is very helpful and knowledgeable about the products. Thank you very much
Patricia did a wonderful job, took our time. I did not feel rushed at all. Thank you for her service.
Very kind, gave me my space bc I requested it. Patty was very informative and professional.
I purchased a TV console and picked it up from the warehouse. Upon getting it home and unboxing I discovered the legs needed to be assembled. The legs came in 4 pieces and one part of the legs was not put together properly. There are screws and predrilled slots for the screws and the pieces did not line up right not allowing the legs to be tighten all the way and possibly unstable. I was also told at time of purchasing that it cam fully assembled. Also the doors on the console are not on properly. There is an uneven gap between the two doors. And in door rubs against the other side also leaving an uneven gap between the two doors. I will be contacting the store to fix the doors or replace the item with delivery and complete setup to insure it is not damaged.
Patty was really helpful with helping us find the right furniture. She went above and beyond to serve us and was very nice. I highly recommend having Patty help you at Ashley Furniture.
Patty was great help. Very approachable and knowledgeable
Patricia was great she answered our questions and gave us room to shop independently. She was there when we needed her but gave us our space to decide on our own. It was the perfect blend of furniture shopping.
My husband and I had an amazing experience at Ashley Homestore. We went into the store looking for a reclining sectional. Darrell Johnson was incredibly knowledgeable about the different sectionals and explaining the difference between them all and what key points to look for when selecting a sectional. I’m am very picky and indecisive, but Darrell was very patient and kind, and continuously gave my husband and I space to shop around and discuss various options. He was not pushy like most sales men, which we definitely appreciated! Darrell took the time to understand my style and needs and even took time to show us a variety of online options as well. Thanks to Darrell’s expertise, we are confident we made the right choices and excited to receive our new sectional, area rug and coffee table!
Excellent experience. From availability, to accommodation. We got what we wanted and when we wanted it. Smooth sailing with payment and pleasant customer service.
I recently had the pleasure of working with Myra Tan at Ashley’s Furniture Store, and I couldn’t be happier with the experience. From the moment I walked in, they greeted me warmly and took the time to understand exactly what I was looking for. Very grateful for the customer service.
Mr.Pedro is an amazing customer service
Mushtaq was very efficient and knew exactly what I wanted w/o waisting my precious time.
Mushdaq was great help
Associate Sam was extremely helpful from start to finish. I ended saving over $500 due to him showing me the Construction must-go pieces. A+ customer service
They tell you “you have 30 days from the date it’s delivered and if you don’t like it can return it” just to make a sale. Thanks Pedro C. Won’t make that mistake and purchase from Ashely again.
Myra Tan ; very happy and professional
Philip was great with me. Very pleasant and very polite. Thank you Philip.
Phillip was very knowledgeable and helpful. Funny and helped us find what we were looking for. Definitely coming back for future purchases
Liz helped me find the perfect couch for my family as we just moved into a new home in highland. Thanks so much Liz!
I didn't think I can afford what I want but not only did I get what I want but Mrs. Aziza's friendliness made my day. Thank you so much ❤️
My shopping with patty was great. She helped with all the questions i had and was great with showing me all the options i had for beds.
James Babatunde. Very helpful, amazing service. No pressure to buy. Make sure to ask for him for your furniture needs.
Patty was very helpful. She made selecting a new bedroom set a dream. I will be using her in the future.
Just left Ashley furniture we were so pleased with Patricia excellent customer service answered all of our questions was really patient with us and helped us find what we were looking for so any body that goes to Ashley furniture in Colton ca please ask for Patricia .
Pattie went above and beyond with her customer service. Took the time to show me everything I wanted to look at. Excellent attitude and very courteous.
Patricia was excellent and she handled all my concerns.
Fast and friendly service.
We were greeted at the door by a friendly sales person . He took us directly to the items we were interested in , showed us everything and answered all questions. Sale was completed quickly. We had an enjoyable experience.
James Babatunde is the best !!!
Myra was absolutely amazing! She helped us find the perfect couch and dining table at Ashley’s Furniture, and the whole experience was seamless. She was knowledgeable, attentive, and genuinely cared about what we were looking for. Myra took the time to answer all our questions, offer great recommendations, and made sure we stayed within our budget without sacrificing quality. Her friendly and professional demeanor made shopping a pleasure. We’re thrilled with our new furniture and so grateful for Myra’s excellent customer service. Highly recommend asking for her if you’re shopping here!
Myra Tan was the best! Totally satisfied that she was the one to help my family and I find the perfect set of couches and a dining table.
Al was great keep up the good work
The best experience at the Ashely’s furniture store in Colton with Al Alam!! Sometimes it so overwhelming and stressful shopping for furniture but he totally helped us pick the best. 10/10 recommend going to Al Alam for your next furniture store run!
I got helped by ‘Emily’ she was very understanding and very helpful!
Patricia was our salesperson. Our experience has been wonderful, no hassle no pressure. Would recommend all my family and friends. Also the manager Charles Serrano was outstanding. Rhank you Ashley!
I had an amazing experience working with Les to find the perfect bed frame for my new apartment. From the moment I started shopping, Les’ attention to detail and immediate focus on my needs truly stood out. He made the entire process so seamless and enjoyable, creating a great mood and energy for what could have been a stressful task. His expertise and genuine care ensured I found exactly what I was looking for. I couldn’t be happier with my purchase and the overall experience. Thank you, Les, for going above and beyond
Philip was a great help
Myra Tan was great! Thank you’
Patty was very helpful. She didn't hover or rush me on my choices. Very pleased with my first time experience at Ashley Furniture
I got everything I needed in one trip and a great deal. Thanks to Phil
Mushtaq Ahmed
Fast and friendly service. Easy financing. Les was very helpful.
Myra Tan was great she was friendly and had the time to show us around and what we exactly wanted. I would recommend her for any furniture selection she goes above and beyond in explaining. Thank you for your service
PK helped us today he was very helpful and polite answered every question we had.
James Babatunde worked well with us.He was informative, and I was satisfied with his service.
AL helped us and was very helpful!
I’m so glad Came this store, The seller is so nice and helpful he Did good job. thank you
(Translated by Google) Cilicia very good salesperson and friendly (Original) Cilicia muy buena vendedora y amable
Great service very informative Julia was great easy to work with
Great customer service.. very knowledgeable on mattress and adjustable base. Ask for Liz
Steven was exceptionally helpful, knowledgeable, and was a great sales associate.
Our salesman, Al, was very personable and helpful in our selecting our furniture.
Amazing service by Darrell. Super patient and honest. Please come and ask for him.
Wonderful Service and rep Myra Tan was most helpful. She showed us items that were within our budget.
Very satisfied, at the begging I had a bad experience but than the sale rep Javier Lopez help us and made the experience much better and we were able to find our couch, thank you very much definitely will come back again
James Babatunde was an excellent, patient, friendly and professional representative for Ashley Furniture. I pray for more like him out here in the world of consumers
Came into Ashley store and Cilicia was our guide and she asked what we needed and she made it so easy for us, she was great! We will definitely be seeing her again!! Thank you Cilicia for all your help ☺️
My experience here was wonderful. Julia did an amazing job!
Patricia was Very helpful and patient.
Mushtaq Ahmad was incredibly helpful and efficient. He gave us the space we needed to make decisions, quickly showed us a selection of furniture ideal for our house, and ensured our shopping experience was both speedy and enjoyable. His friendly demeanor and professional attitude made our visit exceptional. Highly recommended for anyone looking to furnish their home efficiently!
Very helpful & polite salesperson!
Les was very helpful. He considered all of our sofa needs and helped narrow our selection to the ideal living room set. Great job, Les! We appreciate you.
Al Did great job!
James Babatunde- BEST SALESMAN EVER. Listened to what we wanted, didn’t try to change our minds, didn’t show us items we weren’t looking for he hit the nail on the head! Found us exactly what we were looking for. Thank you James! For ALL OF YOUR HELP. We will be back for our bedroom set next. 😄
Julia is very helpful when showing me around, and explaining all the details on my items that I was getting and she has a great personality too !! HIGHLY RECOMMEND HER !!
Thank you Philip ! We found a great dining set
Aziza was awesome! Very patient with us and very helpful! Great experience!
Julia Iglesias was very helpful and patient from the second we walked in the store. She was very gracious with my elderly mom who only speaks Spanish. The showroom has a large inventory and we found exactly what we were looking for!
Patty was awesome from start to finish. She greeted us when we walked in, gave us recommendations & let us browse alone and never felt pressured. When we needed assistance she was there. We have bought furniture many times before and this has been our best experience.
Patty was a wonderful helper. Showing exactly what we needed to complete our living room. Excellent service.
Steven gave me the best quality customer service. Even though I did not buy the full bedroom suit, he treated me as though I bought a whole lot. I highly recommend working with Steven. He is Excellent!
James Babatunde was a great help
(Translated by Google) I loved Al's service, very attentive. (Original) Me encanto el servicio de Al muy atento
I was shopping for a sofa and loveseat. I had a specific set in mind and went to the Ashley showroom to see it in person and determine if the fabric was acceptable. I intended to buy the set from Amazon, who had the sofa on sale and offered free Prime delivery. The Amazon price was $1200 less than the Ashley price, before delivery, so I never expected that Ashley might match the Amazon price. Well, they did! It took a while and some negotiation, and I did agree to purchase the 5-year protection agreement, but I got the price I was looking for and delivery factored into the price, with a delivery date sooner than Amazon could provide. Oh, and the showroom is massive! I almost got lost. If you can't find what you're looking for here, it probably doesn't exist.
Myra was amazing! She got us sold on our couch within minutes and was a huge help on our vision.
Cilicia is the best sales representative I've ever come in contact while shopping for furniture
James babatunde did an excellent job processing more and was very professional and kind . I went from a bad to a great day. Thank u
went to the Ashely furniture in Colton. Patty greeted us. She was very helpful and helped me find the best deals for my family. If you go here find Patty or Patricia to help you .
Supper good costumer service
We visited Ashley Furniture to “just look” for a sofa. Patricia greeted us and showed us around. We felt like she truly listened to our needs and answered all our questions. She was very patient with us and understanding when we said we wanted to visit other stores. Other companies we visited did not have the same personal sales people. We quickly returned to Patricia. Very pleasant experience!
Went to Ashley’s Furniture in Colton and was looking for some new couches and PK was a polite and professional sales associate to work with. He was very easy to work with without being pushy at all. I would highly recommend asking for him for all your furniture needs!
This was my first time in a Ashley Store, and I love their furniture! I initially came in to purchase a living room set, but before I even reached the living room department, I saw this beautiful dining/kitchen set, and I ended up purchasing it too! Everything will be delivered next week so I don't have pictures yet. Thank you, Darrell Johnson for your excellent customer service and humor!
Trevor, Al, and Mushtaq were amazing! Our family came in looking for multiple mattresses and they were able to help us narrow down our search quickly. I’ve been mattress shopping many times in my life and this was the easiest, most customer friendly experience to date. When it comes time for other home furnishings we will definitely be coming back. Many thanks to Trevor, Al, and Mushtaq for all their help!
James Babatunde did an amazing job. Highly recommend! Very patient and worked with us through the entire transaction.
Philip gave excellent customer service .. Never felt pressured into something I wasn’t looking for ..purchased a recliner.. He even pulled a similar piece for a color match Gaylynn
Phillip was very helpful and knowledgeable. My wife and I appreciated the hospitality.
Mushtaq A. Took amazing care of my son and I while we were buying a new couch. He was patient and kind with us. We will definitely be asking for him next time we visit this store.
Mushtaq Ahmad was very helpful in finding what I needed. Answered all my questions and very friendly.
Steven was awesome! Very knowledgeable and informative! Great experience!
Had a very good experience at Ashley’s Furniture. Purchased a sofa chaise. Had a very pleasant experience with Mr Mushtaq. He provided the best customer service, Freindly, professional and very knowledgeable. I highly recommend him. Great service ! Thank you.
James Babatunde was very helpful and patient with our purchase. He took the time to answer any questions or concerns we had.
Patricia was amazing and made the experience so easy and was very understanding and helpful when we voiced what we wanted. We were very picky and she was able to guide us to exactly what we were looking for! Definitely coming back to her when we need something in the future!
We bought two Ashley Brand mattresses from here. One 2 years ago and one about 6 months ago. Both of them the tags were ripped off at delivery. Didn’t think to much about it until now. The two year old mattress is starting to sink, badly! The back pain is so bad that I am up at 1:15am writing this review after going to bed at 10pm. You have to try to sleep right on the edges or in the dip, or be twisted with low back pain. Two people could not sleep on this at all. Shoot, I can’t even alone. I use a mattress cover so the warranty is not voided and there are no stains. I have to sleep on our 10 year old couch, also from Ashley, because the pain is less than this mattress. You can see in the photo that the mattress is bowed with no weight on it and after laying on it for 2 hours. We have been rotating the mattress once a week and can only get about 4 days of acceptable comfort before the sinking occurs. The warranty department said it is not bowing bad enough to warranty and the guy who came out pointed out the tags as a reason they might not warranty, but he did say it was bowing badly after testing it and hopefully they can do something about it. They were unaware of the tags. * **Warning** * if you buy a mattress from here, watch the delivery people for the tag removal and be prepared to sleep on a mattress that hurts while you fight the claim at some point. I’m going to call consumer affairs tomorrow and will likely have to buy a new mattress as this one is not acceptable to sleep on after only 2 years. It went from a good mattress with lots of support to one of the worst I’ve had in over 40 years quickly, I hope someone responds to this review asap. Bad products happen, it’s how the company handles it that matters. Update: They will not warranty this mattress and just offered a refund of less than 50%. Unfortunately they refunded for the wrong mattress, the newer mattress that was financed 6 months ago, and they won’t correct it after weeks of contact. Now we have a partial refund for the wrong mattress and stuck with two mattress's that cannot be warrantied, if the newer mattress fails in the future. I wish we had not bought either mattress's. Sad part is my wife works for this place. If they treat us like this, how will they treat you?
Javier was super nice! Friendly and explained everything in details!
Patty was super friendly very efficient. Love the customer service today !
Patricia was fantastic at Ashley. She helped us work through options and the vast amount of choices. She was a super star in helping us figure out delivery times and how to get our purchase as soon as possible. Wonderful experience.
Mushtaq great service, I recommend him
Fraud, I did not place any order for furniture, I only was notified by the delivery person who called me. I am reporting your store to the BBB . You need to check and verify everyone information. FRAUD
Mushraq Great service
Noe helped us out. Great service. Very courteous and polite.
James Babatunde helped us and he was so amazing and so kind to my grandmother !!! Such an amazing sales men he could sell me trash and I would love it !
I have came here a few times. Tammy and Trevor externally helpful. I appreciated their professionalism and their service. I recommend asking for them on your next purchase!
Excellent and attentive service, worked with our budget and set a great example of service
Pattie was very helpful with our furniture shopping experience. She was able to gave us space when needed and she answered all our questions very well. I would definitely recommend her for your furniture shopping experience.
James Babatunde was very helpful and very knowledgeable about the product. Nice person.
Patty was a pleasure to work with. She listened to our wants and provided great recommendations. Thank you Patty for a positive experience with Ashley Furniture.
Mushtaq was a pleasure to work with. I would highly recommend coming in and asking for him. He helped us pick out exactly what we were looking for. We greatly appreciate his assistance.
Thank you Chris Duran for the great customer service. He is an amazing sales associate, was very patient and helpful
Awesome selection, service and prices!
Mustauq help me a lot today find a new bed, can’t wait to sleep comfortably at night !
Best ever!!
Came to the store looking for a new couch was greeted by Patty who went above and beyond to help me find the most perfect couch for our house. Thank you Patty fantastic customer service!!!
Selection is large. Best to discuss delivery options and prices as well as protection plans before finalizing your purchase.
Mushtaq We have great experience with him
I have been doing my furniture shopping here for over 7yrs. All this years I have work with James Babatunde. Amazing customer service and straight forward. Am very satisfied. Always recommend for your furniture experience.
(Translated by Google) Julia Iglesias (Original) Júlia iglesias
Mushtaq and Emily were fantastic! They had amazing customer service and helped us find the perfect sectional for our family room!
Myra Tan was amazing. Great customer service. She deserves a raise🙏👍🏼. We loved her
Great experience Hyam Zarka was amazing helped my wife and I all the way thru detailed and professional!!!!
Had a great experience with mushtaq. Helped us out through the entire browsing process and got exactly what we wanted
Mushtaq Ahmad helped us find a good bedroom set. Great customer service
We had wonderful service with PK!!! We bought a beautiful couch for my mom!! He had great customer care and patience with our 86 year old mom!!! We love Ashley Furniture!
Julia Iglesias was amazing! Very knowledgeable and answered all my questions! Definitely will be back if I need anything else.
James was great to work. Told him what I was I looking for and he showed me a great couch I loved
Patty was very informative and carried conversation well loved the way she explained and answered every question we had in detail would and will come again
We absolutely love patty!
Javier did a wonderful job taking care of us. He was so kind and caring. He was great a d made our time shopping exceptional
Javier was outstanding. He made our buying experience so easy. He exceeded our expectations completely
Purchased a great leather sectional today. Les was our sales associate and was very helpful. Not too pushy. Very forthright with all discounts and financing available. A huge amount of inventory. I will certainly return in the future.
Tammy was excellent. We purchased a formal dining set and leather sofa sectional. She was professional and knowledgeable.
James Babatunde Sales Associate was wonderful to work with.
Patricia was great to work with. Was helpful in every way.
James Babatunde was and amazing helper!! found the perfect desk!!
My wife and I visited the Ashley Furniture store in Colton today Jan. 10. Me and my wife were helped by their associate Daniel Carson who was fantastic in helping us find what we wanted and also find the mattress we never knew we needed! He went above and beyond to give us the best deals and discounts he could to make sure we left with smiles on our faces. We'll definitely be heading back to Ashley's for all of our future furniture needs. Derick Smith
Salesperson Les was my guy. Very friendly and knowledgeable on what I wanted. No haggle just great information. I got the item I wanted at the price I wanted. Les walked me through the process step by step from purchase to pick up. Thanks Les!
Amazing salesman knows what you need & will get you taken care of. Wish I could rate 6 ⭐️
Over all great experience friendly staff would definitely recommend coming here
Sales Rep Liz, was awesome. She greeted me in a very friendly and professional manner. She went over and above to find the items which I was searching for.
1/23/2025 Update - Very impressed with the delivery and setup today. Johan Rodriguez and his helper delivered and setup and only took 7 minutes total. Very clean and no issues. ---------------------------------------- Great huge nicely designed store with lots of choices of furniture at reasonable prices
Daniel was very helpful with any questions or concerns we had without hovering or pushing a sale on us. 10/10 would recommend, the buying process was simple, easy and quick!
Mushtaq Excellent servvice
Pattie. Have patience looking for what I need.
Pattie was great, very patient and understanding of what sofa we were looking for. Great service!
I can't express how grateful I am for Mushtaq's exceptional service. He really went out of his way to ensure that I felt valued and understood throughout the entire purchasing process. His attention to detail made everything so smooth, and it truly made a difference in my experience. If you visit Ashley’s Furniture, I highly recommend asking for him—he's genuinely dedicated to helping others!
Steven was great, attentive, & super knowledgeable on his products & recommendations.
My husband and I went to refurnish our home today. As soon as we walked in, we were greeted by Hyam Zarka with a warm welcome. She was super patient and accommodating with our budget! After 3+ hours, my husband and I finally decided what we were looking for with her help! I highly recommend Hyam Zarka!!
Super wonderful and happy with Myra’s help she made our experience smooth and easy. Thank you
We are very happy with the customer service that Mushtaq showed us. He’s very accomodating to our questions very nice and respectful. If you guys gonto ashley home store at colton, look for him. We are satisfied 10/10 customer service.
Mushtaq is a great associate, he is really approachable and easy to deal. Highly recommended associate!
Mushtaq helped my boyfriend and I pick out a couch and made it easy. Also the showroom was great.
MUSHTAQ IS THE MAN! thank you!!!!
Thanks again James Babatunde for your excellent customer service. Keep up the great work. I would strongly recommend him to friends and family. I appreciate your help!
Patricia was amazing. She let us take our time looking and then was available when we were ready to make our purchase. It was a great experience
Mushtag was very helpful and knowledgeable of the product very friendly.
James Babatunde was very helpful! Funny and kind
Mustard very good excellent experience 👌.
I got living room set and a coffee table with Tammy, she is the best! Tammy Newsom gave us a good deal, she answered all our questions and she was so helpful. I really recommend asking for her at Ashley's Colton ca.
Tammy did a great job. Walked with us choosing the right furniture that matches my house measurements and decorations. She did her best to give us the best deals. I recommend asking for her
Patti was wonderful! She took us back and forth around the store helping us find the pieces we were looking for. She was patient and helpful.
Our sales associate James Babatunde went above and beyond to help us find what we were looking for and at the right price. He is very honest, polite and professional!! Definitely recommend if you are going in to ask for James!
Mushyaq was a great help when it came to helping me find what I was looking for. I was very pleased with his customer service.
Phillip Did an outstanding Job Very Best salesman I've ever had, He will be my permanent Salesman A++++
Great customer service from Mushtaq. He went above and beyond to make sure we were satisfied with our purchase.
Philip did an amazing job. Very courteous, very knowledgeable and professional. Will definitely be back to buy some more furniture from Philip
Tammy was great, everything you want from a sales rep, not pushy, doesnt stalk you relentlessly which sadly some of the ashley employees do. Doesnt try to make suggestion after suggestion, but is still prompt to answer a question or give you an example if requested.
Myra Tan is such a great sales representative very helpful and informative. Great communication skills, a pleasure to do my shopping with.
PK helped us out big time great work great guy fast and easy!
Tammy directed us to the items we were looking for. She did an amazing job and had great customer service.
Philip was awesome he understand what i want and showed me different bed frames
Daniel did an excellent job showing my mom her options for bedroom and mattress. Very helpful.
Philip was awesome! He helped us in the right direction, gave us space to decide what we wanted and even went above and beyond to get us a great deal! For mazing customer service ask for Philip, thank you Philip!
Great customer service, Phillip was great! He went above and beyond, to get us what we needed! Thank you! 😊
Ordered last night. The shipping will take 2 weeks because there are too many orders. Still good sofa.
Kathryn was very helpful and worked with me regarding my purchase. She was kind and courteous. Thank you.
Myra was phenomenal, patient, and very very helpful. She took her time with showing us around, all up to the point of helping us with purchasing our new bedroom set. 10/10 would recommend!
I was assisted immediately, and the sales representative was extremely knowledgeable about the entire product line.
Today we visited Ashley with my whole family to buy furniture for my new house. Mushtaq helped us alot to find stuff we need. He helped us to find appropriate stuff which we was looking for. He was so friendly and very calm natured person. He was with us whole time.
Today I visited Ashely and Mushtaq helped us a lot. He was very helpfull and very calm natured man. He was very friendly and helped us to buy furniture for our home. Thank you so much Mushtaq.
Today 1/1/2025 . We decided to buy new furniture. Mushtaq guy who help us . We only go for furniture but end up with mattress too . If anyone looking for good deal just simply ask for him . Never discontinued.
Mushtaq was really nice he really helped us alot
Mushtaq is the best associate that has ever assisted my family and I to make our dream home. I would definitely recommend asking for him when shopping for your furniture.
(Translated by Google) We were assisted by Mr. Noé who was very patient with us, providing the information with clarity and timeliness. (Original) Nos atendió el señor Noé quien fue muy paciente con nosotros, suministro la información con claridad y oportunidad.
PK was a big help when finding all my furniture I needed. He had great customer service and we really enjoyed his help… will definitely be coming back because of his customer service.
PK had really great customer service and is really nice and helpful person!
p.k was awesome. Great customer service.
Thank you Patricia.
PK cushioned the deal. Thanks again PK for your honest opinion to help us decide on the couches & reclining chair.
Pk was exceptional and very helpful with our questions and professionalism. He gave us a great shopping experience!
Hyam Zarka was extremely rude, snobby, and pushy. When we had asked for a specific couch, she said that there were none left and it didn’t exist. However when we got help from someone else, she was able to find the exact one we were looking for. Hyam made us feel rushed like we had to be in and out in 5 minutes which is absolutely unnecessary. Horrible customer service and would not recommend getting help from her.
The staff was great especially Phillip thanks again
James Babatunde was so gracious and helpful. He made the whole experience seamless and enjoyable. A pleasure to work with and he’s now my furniture guy forever!
BAD EXPERIENCE DONT SHOP AT ASHLEYS I dropped my mom and dad off today on my way to work so they could shop for furniture. I was surprised when I received a call from them just minutes later, asking me to pick them up. They had a very unpleasant experience because the sales associate, Lester, was extremely rude to them. I'm not sure if it was because of how they were dressed or because they spoke Spanish. We have a Synchrony account that we use there, but after their experience, I will definitely cancel it.
Brother Mushtaq did an excellent job and made us feel at home during our visit. We now have a beautiful TV stand!
Mustaq
MUSHTAQ was very helpful and was able to get me settled with the exact couch I was looking for
Absolutely fantastic service today at Ashley Furniture in Colton!
Pedro Castro gave us Excellent customer service, he is very professional kind and helpful. He goes all the way to satisfy our needs, definitely we are coming back .
Mushtaq was great!! Helped us find exactly what we were looking for!!! 😀
Phillip was great. Very informative and polite
This is our third purchase from Ashley. James Babatunde is the best. Very knowledgeable and helpful
Patricia was wonderful, she was calm and patient and she helped us find the perfect table and style we were looking for!
Phil made Are experience at Ashley's easy With no pressure, Very nice and a people person. Highly recommended this company.
Patricia was very helpful and didn’t push anything on me that I didn’t want. Very relaxed experience.
James Babatunde
Great experience I recommend Javier made my buying experience great and easy explained everything great overall great experience and very professional at explaining everything , Ask for Javier 👍🏽👍🏽
Chris Duran was great! Super helpful, made the experience easy and enjoyable
Daniel was super nice and friendly and very helpful made our experience great!!!
Fantastic help by Daniel
My experience with Patricia was perfect. She was extremely patient with my wife and I and our 4 little kids. She gave us great guidance and was extremely transparent with all options available to us. I highly recommend working with Patricia in the future.
Myra is very helpful and charming. I will definitely do business here again
Phil did an amazing job, very helpful and very nice, made sure we got exactly what we wanted
Daniel Carson was amazing. Very knowledgeable and helpful. He was willing to show us a variety of options. We purchased a dining room table, couch, and 2 recliners.
Had great service at Ashley's. Myra Tan was very helpful in choosing are new sectionals.
My family and I had an excellent experience buying a Lindyn sectional in the color Fog at the Colton Ashley Store. Myra escorted us through the amazing showroom and answered all of my questions and was very friendly! I can’t wait until my sofa arrives!
The store have a nice selection of furniture. We spoke with Kabir, he was really nice. We found a dining room table, however it was just a little too large for our space. Unfortunately we did not buy from him but when I return I will be picking up a bedroom set and a few chairs. If you visit the store please ask for him. He is very nice and has patience. We did not feel rushed nor was he trying to talk us into a sale.
PK is the best. He was patient with us the whole time and didn’t pressure us to buy at all! Will come back and get more furniture from him!
Julia was very helpful and provided exceptional customer service.
Great service from Julia Iglesias!!
Pk was very helpful and informative during my first experience buying a couch. Made the experience fun and easy. Cant wait! Thank you pk.
Mushtaq was very patient in finding us a new sofa. He was kind and professional while probing questions to best fit our needs
Thanks Mushtaq for your help! We love our new couch 🙂↔️
Javier was really good on helping us , we had a few options and he guide us to take the best decision, he also gave us a really good deal, we end up buying more than what we came in for,.
We thank Lizbeth Martinez, she was very attentive, kind and courteous, she was always attentive to us, even though she had more people serving us before us, she always helped us with different options for our dining room and mattress, we recommend this store, especially if you need help, ask for Lizbeth Martinez.
I had a fantastic experience shopping at Ashley Furniture! Patricia was incredibly helpful in assisting me with finding the perfect sofa set and dining table for my home. She was patient, knowledgeable, and attentive to my needs, making the entire process stress-free and enjoyable. The quality of the furniture is excellent, and I couldn’t be happier with my purchase. Highly recommend this store for anyone looking for stylish and high-quality furniture with exceptional customer service!
Mushtaq was a great help to us! He was knowledgeable and worked to help us without being overbearing. Bought a great dining table that seats up to 10.
Steven was very knowledgeable, helpful with styles and colors. Very friendly and professional. He explained everything to the tee. I so appreciate him.
PK was very helpful. He was very informative on items I asked about. Thank you so much, Will and Diana Scott
Philip was very helpful. We found exactly what we wanted and got a great deal.
Daniel was very helpful and professional .
Les Cardenas, Was an amazing salesman, he was very professional and curtesy with us and my disabled aunt, it was a great pleasure working with him.
Mashtaq has been fantastic in helping us during our visits to Ashley. His support and attention to detail have made every visit easier and more enjoyable. I always recommend him to others because of his outstanding service. Thank you, Mashtaq, for all your hard work and assistance!
Mashtaq has been an incredible help during all of our visits to Ashley. His dedication and support have made a real difference, and I consistently recommend him to others. His professionalism and kindness truly stand out. Thank you so much for all your assistance, Mashtaq – you’re greatly appreciated!
Noe victoria best sales representative..
Absolutely 💯 great kindness from James Babatunde service was great!
I had such a great shopping experience with Philip. He was very knowledgeable, attentive and courteous. Leaving as one happy customer because of him! 5 stars
Liz was amazing with custumer service ! Im very happy with my purchase and so is my wife!
Myra Tan was an amazing salesperson! I have my loved one in pain at this moment and Myra helped me to find a recliner that was perfect with great price having all the features I needed that is available today. She helped me to get it financed she helped me get the perfect color. We were able to also re-arrange pickup when I needed it and able to get it. She waited patiently as I walk through the door and looked around lost greeted me with a kind smile and helped me. I was in and out in 45 minutes! Merry Christmas 🎁
Philip was great helping us out today. We got got everything we needed at a great price. Great customer service
Philip welcomed my family and myself with a smile as we walked in. He was very informative and helpful. He listened to our wants/needs and made it such an easy experience. I can't wait to receive my shipment. Thank you, Philip.
Sam was our salesperson and HE WAS AMAZING! He was forthcoming, honest, knowledgeable and kind. He helped my sister make some big expensive decisions and she is so happy! We appreciate Sam!
They are so amazing Aziza was so wonderful she was beyond helpful
Mr. Daniel Carson was excellent. His knowledge of the products and his customer service was exceptional. I would definitely recommend his services and Ashley to family and friends
Mr. James was great very helpful and knows his stuff. Thank you sr.
Patricia was very helpful on helping me find the perfect bed I was looking for she was very respectful
I had a wonderful experience with the Sales Rep Tammy. She was informative, patient, and has an awesome personality.
Amazing Customer service, very polite, patient and professional.Recommend to everyone thank you. Shout out to PATRICIA thy best
I loved it had the perfect twin size bed. Steven helped with everything well explained.
Thank you patricia for you’re service you did amazing job!
Patrica was awesome. She helped us find what we were looking for!!
Mushtaq was very helpful.
Looking for a 90 length tv stand and 20” in depth and have had no luck. They do have loads of cute things though. Nice to look at.
Thank you Patricia you're perfect as a customer service & took your time with us.
Philip was wonderful, professional, knowledgeable, friendly and patient. We will definitely come back and buy more from him soon! You definitely need to go to Ashley and ask for Philip.
Chris Duran and Miguel Rodriquez make my shopping experience so smooth and easy...
Chris Duran was AMAZING!! Great sales person , knowledgeable and vey professional.. loved my experience at Ashley furthermore!!!
Steven was great. Not pushy and just answered questions. Also helped us with the actual decoration as well since I'm not good in that department. Thanks Steven!
James B. was outstanding. Very patient with us while we made our choices, very friendly, and very knowledgeable. We didn't feel under any pressure because he listened to our requests and the style we wanted with great understanding. incredibly kind and supportive! Thank you, James!
We received really good customer service from Mushitaa Ahmad
Mushraq Ahamaf was extremely helpful
Les was wonderful helped me out when I was feeling lost. Got my new loveseat exchange recliner with no hassels.
We were very satisfied with the customer service we received. Myra showed us exactly what we were looking for and our purchase was complete in no time at all!!!
They were great help up until they realized the purchase would have to be completed at a different store due to us moving soon. They work off of commission and make it very known by pressuring you while you shop. Associates will walk up to you and give you ugly looks when you say you’re browsing and wont be buying at that location. They also made me and my boyfriend leave 5 star reviews before we left. We removed those reviews after the associate that was supposed to help us with the purchase never contacted us again after we reached out.
Mushtaq was really nice he helped us a lot and he was super polite and good customer service he gave us. 100% recommendation to go and ask for him
Mushtaq Very great Service. well educated, hundred percent recommended. Help a lot to decide what is best for you
Mustard had a beat is customer service hundred percent recommended 👌
Myra Tan was really helpful and kind. She helped me find the right couch for my house. She also made us feel welcomed.
Purchased a couch and loves seat. Tammy helped us and the service was excellent.
Came in to purchase a beautiful green velvet couch I’ve had my eye on a few days before Christmas. Tammy helped us and was pleasant, helpful, knowledgeable, and overall easy to work with. I knew what I wanted and she ordered it for me asap. Thanks a million Tammy.
We are extremely satisfied with the service we received! Erum was incredibly helpful.
We have been customers for a long time. They have good prices and quality furniture. And Kabir in the Colton store was friendly and very helpful.
Steven was awesome!
Great Experience! The manager, Katherine, and Noel were understanding and patient with all my questions about financing and what I wanted for my home. With this level of detail and service, I will come back.
I had a very positive experience shopping at Ashley, PK was my salesman and he did an exceptional job recommending furniture choices and was very attentive during our visit. The showroom is huge and very tastefully decorated. I would definitely recommend him and Ashley to my friends and Family.
Relaxed knowledgeable and pleasant!
Wow just wow , great service and such a great selection of items. Huge shoutout to (Hyam Zarka) she was truly a blessing in disguise. She was very nice and helped us throughout the whole process. Her costumer service was beyond exceptional and made sure we got what we wanted at such a good price. Such a great variety of options and great costumer service with unbeatable prices. This is the best furniture store my husband and I have ever been at. Everyone who has been to my house has complimented my furniture and how great it fits my house.
Daniel was very polite, professional, and accommodating for all of our needs.
Patricia was very nice and helpful ☺️
PK was so helpful in choosing a table to go with the love seats I wanted. He was very professional and friendly. I will definitely return to Ashley for future purchases.
I haven’t always had a good experience at Ashley’s but today was a good one. Great salesman, Rick was informative and kind he did t bug us gave us space to look around
Excellent service. James Babatunde was very patient with us and helped with any questions. We walked in looking for a couch, walked out with furnishing for our entire home! Ask for James!
James babatunde took great csre of us ftom start to finish and living room furniture here before Christmas
Patricia was very helpful in helping us identify a great match to compliment our dining space. Very personable and knowledgeable.
Miguel from acima and Sam were the best in getting my items for me and my wife. Very knowledgeable very professional.
Great service; Tammy helped me & was knowledgeable & friendly.
Darrell was SO helpful and he helped us sort through tons of options for each piece of furniture that we looked at. He was very efficient and was also super quick to give great solutions that matched our preferences!
Steven was great he helped me find and a couch, table, and entertainment center that worked for my dimensions and went together well. I can’t wait for my new couch to be delivered.
Steven was so wonderful. He was so patient with us and made sure we got what we wanted before purchasing. Had no problems going back and forth with us making sure we got the right items. Really recommend him as your point of contact. Absolutely amazing.
Les was very nice and organized
Worst experience ever this it’s the second time I buy furniture on this store and both times have been the worse fist time bought leather couches for 4000 dollars and couple days after we started using them they started fading peeling off and they send some one to fix them but never fixed them correctly 3 weeks ago I bought a full size bed frame with a night stand so I was offered by the sales man to pick it up on their warehouse next door so I picked it up but didn’t open the boxes and when I got home I notice some of the rails where damaged so I called Ashley the next day and they told me to take it back so when I went back to customer service they told me they couldn’t take it back and to call customer service so I did and customer service told me there’s wasn’t any warranty since I picked up the furniture on my own but the sales man did not told me anything about loosing warranty if I were to pick up the furniture ,since I bought I protection plan they told me to call the company for my protection plan to make a claim so I did and I sent pictures and I just got the email saying my claim it’s been deny i still have everything on the boxes just how I picked them up from the warehouse seating on my garage for a month now and I can’t even assemble the bed frame This it’s ridiculous I would not recommend anyone to buy furniture here This time I’m not going to stop until I get my money back
Kabir was not only a Great Greeter but took his time to walk us around until we found what we came to purchase. Excellent service and speedy process. Thank you.
Mushtaq was very helpful and made the experience great
Mustard was awesome!
(Translated by Google) Wonderful experience, she showed us absolutely everything, very friendly and with a good attitude from the moment we arrived until the end, excellent saleswoman, her name is Myra Tan (Original) Experiencia maravillosa,nos mostro absolutamente todo,muy amable y con buena actitud desde que llegamos hasta el final, excelente vendedora su nombre es Myra Tan
(Translated by Google) Excellent service from Myra Tan, she is very friendly, she gives you many options to choose from, she makes you feel comfortable in the place, the best rating for her for her attention. (Original) Excelente servicio de Myra Tan, es muy amable, te da muchas opciones para poder elegir , hace que uno se sienta confortable en el lugar, la mejor calificación para ella por su atención.
Steven went above and beyond the duty to ensure the sale. He was patient and profressional with great follow -up. 5 stars plus
Al Alam helped us find the perfect couch. Al’s style is helpful without being pushy. I appreciate his tactfulness and polite attitude. I highly recommend Ashley Furniture for quality products and superb customer service.
Myra has been awesome helping us choose the bedroom and mattress. She's very helpful and patient.
Go somewhere else, they have the same furniture with better prices and employees elsewhere! Everything started off great with my black friday shopping experience with Rick. He is a great salesman but with a horrible warehouse team behind him. He helped me pick out an amazing sofa and love seat with all of the options I wanted, explained their warranty coverage, shipping and set up, as well as included a nice discount for black friday. He explained that shipping wouldn't be available until 12/11 but we decided to push it until 12/13 so I could have someone home to receive it. I stopped by the store yesterday 12/12 to add the $649, 5 year protection plan to my order and was told everything would still be delivered today. After paying someone to be at my house all day nothing showed up! I contacted Rick for help and he did everything he could but nothing! I tried calling the store several times but all calls were sent to a call center with no means to contact the store. ( Rick had the same problem and was unable to contact anyone in the warehouse by phone or email ) customer service claim they sent several emails as well. After doing a little shopping today after canceling my order that never showed up from Ashley, I found that bob's discount furniture has the same sofa and love seat for over $500 less with the same type of protection plan for $200 less!
Les gave us great customer service. I gave him five stars. He deserves a raise.
Myra Tran was very helpful walked us thru the whole process I would recommend her to my friends and family members. Thank you so much Myra we love our new couches
Great service
We’ve been coming to Ashley’s furniture for years now and have nothing but good experiences. Patty and Daniel have been great!!
Mushtaq his the best always a great prices and good customer service
Erum Very good customer services also very friendly. Very happy Thank you
Tammy Katherine and Miguel helped me get the furniture I really wanted at the right price.
First time shopping at an Ashley store and we realized we had been missing out! We bought a Burkhaus dinning table and we love it! Great quality table and chairs. Steven was extremely patient and helpful. He took off three leafs from different tables until we made our decision. So happy with our choice! I highly recommend this Ashely store.
Very polite knowledgeable helpful answered all my questions not pushy served every need
I worked with Princess Hamyra and she's the kindest person you'll meet and have the pleasure to work with. This is the 3rd time she's helped us with purchases and she's always been honest and fair with pricing; even going above and beyond to make things happen. I happily recommend Ashley Furniture Store and Hamyra. Thank you, and very satisfied customer!
Mushta was very helpful & friendly. It was a pleasure buying through him.
Mushtaq is extremely helpful and have a great service. Highly recommend him
Great customer service and selection within the store. The representative was very kind and offered many different styles of dining table sets to choose from.
Paty she was an awesome support for me. Always was so kind.
Al Alam and Trevor were very helpful and nice. would recommend coming here Great customer service.
I had a wonderful shopping experience. Tammy assisted me with my purchase. She was able to get me a great deal on my furniture. 10/10!
Emily was our sales rep, she was very informative and polite!
Liz was so helpful thank you ✨😊
Mushtsq very helpful
Mayra was very helpful and very friendly with our purchase.
Patricia was very attentive and patient. Great customer service overall.
My husband and I came looking for a sectional and we had an amazing experience with Daniel. He was super helpful throughout our entire visit and got us a great deal on our new couch. 10/10 !
Liz was sooo helpful and we felt very comfortable from the moment we walked in the store. She gave us more of family treatment than business treatment. She was very helpful but didn’t pressure us. She made us feel very comfortable, safe, and trusting of purchasing with her help
Excellent customer service from Sales Associate Aziza Mohsin. She was very kind and knowledgeable. I recommend Ashley's Furniture Store in Colton CA where they'll make you an offer that you cannot refuse.
PK was awesome helping my mom make a great mattress choice.
PK was very helpful and answered all my questions.
Chris was a great salesman ! Very informative and helpful
Had a great and easy experience with the help of Mushataq! He was super helpful from showing us all the furniture that was in stock to presenting us all financing options. We purchased a sofa bed along with a dresser for my son. We will be returning and asking for Mushtaq soon!
Came into Ashley furniture today, My man Ralph came through for me and my pregnant wife with twins. Service was phenomenal. Not pushy very knowledgeable. Thanks
Ralph helped us out. Great customer service and gave us good information. No pressure on selling us anything. Overall satisfied and was able to get something.
My experience with Patty was excellent. She answered my questions and helped me find exactly what we were looking for! Thank you!
All went well
Myra Tran is amazing 🩷 highly recommend 🩷
My sales rep PK was awesome. He helped my with my purchase with both style and pricing thank you so much!
Ask for Philip! Thank you so much for your time and I appreciate your dedication to the customer. Made me feel comfortable to ask questions and your friendly approach made the experience wholesome.
Amazing customer service from Phillip!! Phillip gave us a solid breakdown on what we were looking into, He was very patient and thanks to his competitive prices we walked out with more then what we came for. If you’re stopping by Ashley’s, make sure to ask for Phillip and he will take care of you!!
Philip is your guy!!! Really friendly and amazing customer service. Broke everything down and clearly explained the finance details and delivery service. Definitely recommend!
Great service and Ralph was very knowledgeable, thank you!
Tammy was great. Great experience thank you
Great service not pushy
Tammy was great very easy to work with. Thank you again.
Esteve…… nice fella, show me with patience, also worked to give me good price
Great service, easy going. Thanks patty
Very patient and face us time to think and make our decision
Myra is the best at her job
Thank you Myra Tan! I came in looking for a side table for my living room and she was quick to help me find just what I was looking for!!!!
Thank you Daniel for taking so much time with us and answering all of our questions. To be honest, we have never purchased Ashley furniture until today. We really, really appreciated your calm demeanor, kindness and professionalism. Your knowledge regarding the quality of the products in the store is very impressive. Customer Service excellence brings me back to a place of business time and time again. Your customer service excellence skills are outstanding. You went above and beyond to make sure we understood the quality of the products, the options available to us and you skillfully compared products which helped us to make our final decision. Thank you for a job well done. You are a blessing. My vote for Employee of the month/year is Daniel Carson!
Chris was so great and knowledgeable! Was very kind and patient with my indecisiveness!! Thank you!
Buyer Beware ***Update*** Reached out to solutions@ashleyfurniture.com with the attention to Dem B. I received a very professional apology. Still have a terrible repair job on a couch that was damaged in delivery and reported in the 72 hour return window. I guess the social media team is just an extension of the customer service department. The response is slow, and they just don't seem to know what is going on. SMH... Buyer Beware PSA: By far, the worst customer service for problems after the sale that I have ever experienced. Calling any number of listed phone numbers runs you through an automated system that is not very clear or user friendly, just to have anyone who does answer the phone run you through the exact same verification process. Try getting a supervisor on the online. It took nearly 40 minutes, and when I did get one on the phone, they ran me through another round of verification. Then still had to ask me how they could help. After telling my story 4 times to the same company, on the same call, the best you’ll get is a rescheduling. Unbelievable. Parts delayed/lost; 3 appointments with a technician; and finally, one showed up early and unannounced. They cannot deliver on anything they say. It would appear even the customer service department is unaware of company processes. When I called to get an ETA of repair, the CSR actually said to me “I am sorry, we cannot provide that information.” Un-effing-believable. Happy to have the repair completed and have learned a very valuable lesson. Buyer Beware of Ashley Furniture.
James was an amazing, supportive and low pressure salesman who got us exactly everything we wanted. Really nice to have the large showroom to see how all the pieces go together. Great store!
My experience with Pattie was just great she is very friendly very helpful answer all of my questions
Had a great experience today at Ashley Store! James Babatunde was very helpful to find my desk and coordinate the sale!
James Babatunde helped us with our dining table set and bedroom set. He was a great communicator, patient, and very positive. I would definitely come back to Ashley and ask for him next time. Fantastic sales person!
I enjoyed my shopping experience at the Ashley Store in Colton. The salesman and store manager were top notch. The customer service counter in the store was not so helpful but the manager addressed the issue. Based on my experience I would only buy furniture in the store and will never buy any items through their online division ever again.
My experience at Ashley's furniture this Black Friday 2024 went very well with their customer-centric approach to my needs and what style of furniture I was looking for is very much appreciated! I would like to give a big shout out to customer representative Daniel who helped me pick what was perfect for my view of my living room. I really hope my couches get here before Christmas so I can put them up with my brand new Christmas tree.🙏
Al Alam was great got me the best deal
James Babatunede was amazing and super helpful. From the moment we arrived his attention to helping my mom wonderful.
Patty was was the first to greet us. And let us know their was only 3 people working. Then as the time went on store manager, and a couple more employees greeted us. But I went with the first who had greeted us first. Patty answered mine and my mom's questions. And as many times as we changed our mind she was still professional
James Babatunde was great at helping us pick our furniture for our new home. He was very patient with us and showed us many options they had available. Looking forward to coming back for any future buys!
Patricia in the store was really helpful. She walk back and forth all over the store to match all our needs. Thank you Patricia for your great customer service!
Lester (Les) was amazing made it very comfortable to shop never felt pressure to purchase anything. He also wasn’t following us around the store which I feel tends to make shoppers feel like they are at a car lot which can be super annoying especially when trying to choose a furniture piece and concentrate how it’s going to look in their home. He was attentive to what style and color scheme I was trying to put together which led me to a purchase I would have never came up on my own. Super pleased and can’t wait to come back and shop for more furnishings! You want quality help and advice ask for Les!!!
PK is the best!! If you want great service, he’s your man! Way to go Ashley for hiring him!!
Upon walking around the store I was approached by Al Alam asking if I needed any help! I actually did and had my living room set already picked out! He helped me quick fast and in a hurry and I was on my way! Thanks so much !
Had a great experience with Patty today. She's one of the best.
This has been the worse experience. We were told we could return our mattress if we didn’t like it, stating they would honor the same warranty as nectar. They did not. Unable to reach store, extended wait times and representatives who refuse to help resolve our issue. Horrible experience and I feel extremely uncalled as a customer. Will be filing a complaint.
Came in right before closing and Mayra Tan who was very patient and answered all my questions made my shopping experience great. Thank you again for all you’re help, I will definitely come back again.
Mushtaq was beyond helpful supplying great service , I highly recommend.
Great service and very helpful. Highly recommend this location and make sure to ask for Mushtaq.
Patricia was lovely. We had a pleasant experience looking for our furniture.
It was great working with Liz Martinez. She was a great sales person. Kind, curious and very helpful.
Mushdaq good customer service..
Just got my furniture for the whole house today from kabeer. We love it. He was so nice and easy to talk to.
Experience was great until we picked up our Cielden dresser that we purchased. Paid 650$ for a dresser, came home and assembled it and we noticed it had a chunk of wood missing from the back and a hole on top of the dresser. Called customer service and the store but unfortunately they are closed.
First time coming to Ashley in Colton and received the most exceptional service! James Babatunde the associate was very helpful, knowledgeable and made sure we were happy with our purchase, he wasn’t pushy just to sell. Highly recommend asking for him when you come in!
Thomas was great and super helpful. He was patient and provided all the information needed to make informed decisions.
Patty was very helpful went out of her way to make sure we got the best deal. She has been very personal and attentive to our needs. We really appreciated her help, above and beyond.
Miyra assisted me on an online order that did not go through. Was in and out in no time wasted. Great service.
James Babatunde was super friendly and helpful with our purchase. We’ve purchased furniture from Ashley’s before and have had good experiences. Would highly recommend James as your sales associate!
Make sure that you use Tammy Newsom. She is excellent and provides fabulous service.
Gucci service
My experience with Patty (Patrica) was amazing. She walked me through the store and showed me options. She also helped with me with in-store financing. 👍
Tammy really helped us, very professional and knowledgeable and helpful
Sam is our go-to person for all our needs. He provides the best customer service, always being helpful and attentive. He understands your style and can guide you accordingly, ensuring you get exactly what you're looking for!
I had an outstanding experience at Ashley HomeStore, thanks to Darrell’s exceptional customer service! From the moment I walked in, Darrell’s professionalism and warm demeanor put me at ease. He truly listened to my needs and helped me find the perfect pieces to fit my space and style. What stood out the most was his patience and attention to detail—he made sure I understood all my options without ever feeling rushed or pressured. He even went above and beyond to coordinate delivery within my tight schedule. If you’re shopping for furniture and want a stress-free, personalized experience, Darrell is the person to see. Highly recommend visiting Ashley HomeStore and asking for him!
Miguel was very informative, helpful and he made the process of shopping for my bedroom set very easy. Thank you
Miguel and liz Martinez, excellent service. ❤️😁
Hit up Ashley for the Black Friday sale, Thomas helped us around. As we were closing things up he showed me the Black beauty rest mattresses extra as I was curious. I loved those things, they were so comfortable. Definitely got to pick one up later. Thomas was very helpful in looking for the other possible ideas we had in mind and very patient with working with us. Thank you. See you again as this certainly isn't the first time at this location and it definitely won't be the last.
Thomas helped us with the purchase of a new mattress. He was super friendly and knowledgeable. We got a great deal on a Purple bed for our son. We'll definitely be back when it's time to buy a new bed for ourselves.
Mushtaq helped up with our purchase he was super helpful 😊
mushtaq very nice guy
Myra tan was great help one of the best sales person.
I went to different locations (furniture stores) and it was honestly it was tiring but when I came to Ashely’s and my sales associate James babatunde helped me he was able to understand my needs of what I was looking for and not be pushy on stuff that was was unnecessary I was able to walk out out happy with a new living room will be coming back to purchase my dinning and bedroom with his forsure!!!! Super happy with my purchase and experience.
I was assisted by Emily purchasing a bedroom set and she was very helpful and patient. Definitely recommend coming back and asking for her again.
PK was extremely pleasant and helpful
PK was amazing and helpful
Mushtaq was very informative and helpful with the whole process of finding a mattress and bedroom set ! Thank you for making the process smooth and easy.
Excellent information. Mushtaq was amazing!
James was wonderful and very helpful . We are very happy with our purchase .
Daniel was super helpful!
Al Alam was absolutely amazing. Attentive, respectful, and resourceful! So happy with the purchase ❤️🙏🏼
Bought a bedroom furniture set, mattress and barstools. Service from Patty and Trevor were amazing! Super helpful and easy to work, great customer service!
Pk has excellent customer service ask for him!!! THANKS PK !!!
Thank you, Chris Duran! Amazing customer service! Very helpful and knowledgeable! Help us find the Exact furniture we needed!
Thomas was patient and helpful in finding a powerlift chair.
Patty was amazing. Explained in details all the products. Was very helpful in my purchase.
Liz is absolutely amazing. I asked her not to follow me around that I would come find her. She absolutely left me alone. So of course I made my purchase through her
Tammy was very helpful and knowledgeable of the couches that Ashley’s had available! Quick and easy buying process!
Very friendly and helpful
Good guy
I am beyond frustrated with Ashleys. To start the promised delivery date didn't happen and I was not informed. I took the day off and never received a delivery time-frame. I received sofa order basically a month later from purchase date on Dec 26th. The delivery was horrible as the sectionals were not properly placed. One delivery tech went to sit in the truck while the other was trying to help us figure out how to properly assemble the sofa sectional when Ashleys charged us a fee for this. I wanted to refuse the order as the wedge that would connect the sectional does not properly fit it is misaligned and the bottom doesn't even touch the floor. They promised to have a tech out today Dec 28th. A waste of Saturday waiting. Now we are stuck with messed up sofas and a bill of $3700. Making calls to Ashleys wasting my time. I am beyond disappointed. Don't waste your money here and go elsewhere. If this is not resolved quickly I will report them and seek legal help as I was tricked into accepting a defective item. Original review: We were helped by PK who was very helpful and had patience considering I came three times before deciding to purchase. On the first visit he's the only one that greeted and approached us so I asked for him each time since he took the time to measure each part of the sectional. Thank you PK!
Came in to look for a dining table, greeted at the door by Tammy Newsome, we said hi and wanted to look around without help, she obliged graciously, saying if we had any questions, ask for her if she wasn’t in sight. After looking for an hour and a half, we found our dining table set complete with rug, and a couple gliding chairs for a sitting room. No pressure, just answered our questions, very personable, great sales lady! Thanks Tammy
Very helpful, and good service we got some good deals from Miguel , and Kabir
PK made this place feel like a safe place! As a new customer with Ashely store it was a breath of fresh air to have PK take care of me and my wife.
If I could rate this a zero I would. Don’t buy any furniture from this place. I Recently purchased some furniture, that did not fit in my house and Moreover, it was damaged, It smelt like fishing bait. Charles my rep, acted as though he didn’t have a 5th grade education. It’s been a nightmare. I wish I would’ve never dealt with this organization. Never again though. Please beware
Thomas Hutchins was our sales rep. That guy really know his furniture. Highly recommend.
Katherine the Manager was amazing 👏 she went about and Beyond to help My wife and I.
Charles there is HORRIBLE !! They refused to pick up couches purchased because they were the wrong size. He had ZERO customer service skills and refused to help. It’s been hell dealing with this store. I recommend anyone if you’re able to…GO TO another store !! This store and ESPECIALLY CHARLES have been so unhelpful and extremely RUDE. I can’t believe an established furniture store would hire employees so RUDEEE !!
Philip Sequeira, was the best. Patient, kind and very helpful! We will definitely be returning customers. Thank you Philip!
Mushtaq is helpful person. Thank you mushtaq bhai
mushtaq great service
Aziza was great !!! She helped me put a new living room set together. Checkout was simple and to the point. The experience was amazing !!!!
We just purchased a new leather sectional couch at Ashley's in Colton, CA. Had a great experience there, Myra T. Was our kind host/sales person guiding us through the process. She very nice, not pushy whatsoever, very nice to work with her. She took the time to get to know us & figure out which couch suits the best to our family & needs. She went over the cost in detail so there was no surprise throughout the entire visit. Would definitely recommend this Ashley's & if you get the chance look out for Myra She was great!
So nice and friendly good customer services Patricia B. Thank you for your time
PK did a very good job
Thomas was such a great help and wonderful to work with have you space and kept the conversation interesting!
James babatunde
I had an amazing experience at the Ashley Furniture in Colton Riverside, thanks to Les and especially Trevor! Not only did they help us find beautiful furniture, but Trevor went above and beyond to assist with a billing address name change, resolving an additional issue we had. The team’s professionalism, patience, and dedication made all the difference. Thank you, Ashley Furniture, for such outstanding service
Had a positive and a great experience at Ashley's with Trevor and Les. Kudos to the team!
Excellent service! Respectfully.
Very good experience with mushtaq
Excellent customer service!! Highly recommended!
Myra was very helpful and no pressure sales… Answered all our questions very well and helped us to choose a matching ottoman since it wasn’t available in the same material that would complement the sectional… Would recommend her at the Colton location
Chris Duran was great Francisco awesome
Great service, Mayra very helpful nicest person ever! We will definitely return to this store!
Patricia was very courteous! She is great at what she does! Absolutely enjoyed our Ashley experience ONCE AGIAN!
Thomas was a great help to me and my husband he was very patient, since I was so undecided on the furniture , thank you for your help I will definitely be returning!
Lots of choices.Waiting for delivery in 2 weeks. Liz was so helpful.
We were told by a sales person at another Ashley store we could buy a table and pick up on the same day if we went to Colton. We went to the store with the intention of buying and picking up at the same time, and found out you had to have an appointment to pick it up. The manager made it right and gave us free delivery. Not totally happy that we could not pick it up, but at least they took care of it and showed concern.
We were greeted and assisted by Daniel, Very helpful and easy to get questions answered. Thank you Daniel for making our purchase a smooth sail! To anyone visiting Ashly’s ask for Daniel!
I went in today to buy a couch and the sales associate Pedro was helpful and polite.
Excellent service!! In and out no pressure helped us find exactly what we needed it. Will come back. Thanks again mushtaq!!
Kabir was extremely patient and helped us get a great deal. we had a great experience
Mushtaq He offer excellent services
Good customer service.
Steven was attentive and professional. He remembered us a week after we first came in to browse. We had a great experience at Ashley Furniture. There were so many options and the prices are reasonable. We can’t wait to have our furniture delivered!
We came a week ago to look at new furniture for our house. Steven helped us out last week and was great. We shopped around and came back and Steven helped out again. We’re glad we came out. Thanks Steven
The helper was very patience and helpful
We appreciate how easy Philip from Ashley Furniture made it to buy a new couch. We’ve bought multiple things from Ashley in the past and had good fortune with their products.
Tammy was patient and had all the information. I appreciate her attention and knowledge.
Amazing representation from James Babatunde. Truly takes time to make sure we are treated right and does everything in his power to give us the best prices!!
Thank you Less for taking care of us.
Phil was awesome! Answered all our questions professionally and thoroughly. It was a pleasure to get our purchase done!
Excellent! Pedro, our sales representative was wonderful and made our experience fast and efficient.
I had an exceptional experience at Ashley Homestore-Colton. Thanks to PK, who truly went above and beyond. From the moment I walked in, PK was incredibly helpful, patient, and knowledgeable. He listened to my needs and provided insightful recommendations. The selection was fantastic, and PK made the whole process so easy and enjoyable. I'm beyond happy with my purchases and couldn't be more satisfied with the level of service I received. Highly recommend this store and definitely coming back to PK for next purchases. Thank you, PK!
Myra Tan is awesome! Come see her at Ashley’s.
Highly recommend James Babatunde! He cares what he does. He respects your space but also gives you professional advice whenever needed.
Myra was amazing ! She walked us around showing us different options and deals that the store was offering . I appreciate her kindness and helping us find the perfect furniture for our home .
Myra was amazing, great help and friendly!
Mushtaq was very helpful and helped us with any question we had .
Mushtaq was very helpful!
Great help from Al, he was very knowledgeable and helpful
We didnt get what we wanted and size was wrong on our end Tammy Newsom helped us get exactly what we wanted and made everything super easy. And broke everything down for us from size to quality to all the extras definitely was a big help through and through. Highly recommend her help and will request her in the future.
Al was very helpful and knowledgeable about all the products. He wasn’t too pushy on selling, and I felt like he really listened to us. Thank you for the new couches!
Al was amazing. Very happy and personable. Good energy and it was fun!
Chris was very helpful and delightful while showing us around the store. Pleasant personality. Good guy!
Roxy and shawna are grate!!!
Mushtaq was excellent great service
Patty was amazing!!! She was helpful and patient !
Philip helped me
It’s was great. Love my new sofas
Mustard great service
Mushtaq Great service very helpful
Steven was very helpful went above and beyond
Mushtaq did an awesome job helping us find the perfect couch for my new home! He was so helpful and understanding !
Very knowledgeable and helpful with what mattress is good for your back.
Wonderful service. Kabir was a kind and knowledgeable sales associate! Great Black Friday Sales! We really enjoyed our experience at Ashley! Kabir was a pleasure to work with. He made our experience so much better! We walked in looking for one thing and left with so much more! Thank you Ashley
Had a great buying experience Ralph helped us with the different selections and prices on coaches /living room sets. He was very helpful and knowledgeable with all the items we asked about he helped us make a final decision on the many selections they had on display. I would definitely recommend Ashley store and Ralph as a number sale representative.👌🏼💯
Miguel help us get our TV stand He was very helpful and patient we will always come back for any future s we need thank you Miguel we really appreciate you went above and beyond to make sure we live store with our desire purchase
Miguel was very impressive and patient. Goes above and beyond for costumer satisfaction, making sure we able to leave the store happy 😊 so greatful for him.
Colton customer service team is the best! Very friendly and assertive! Thank you for taking care of my order in a timely matter:)
Everything was pretty good ~ positive mentions to the person who helped us, Mushtaq!
Great customer service. Very happy
Was very polite,and answered all our questions
Great experience. Love the furniture! Ask for Chris Duran.
Myra Tan provided an excellent service. Throughly enjoyed the purchase. I highly recommend her.
Patty was very helpful & she answered all our questions. She was very patient and gave us an overall 10/10 experience.
Mayra Tan was incredibly helpful at finding us the perfect dining table. Highly recommend her services!
Thomas was very helpful and made our shopping experience amazing. Thank you!
Excellent customer service by salesman Les Cardenas
I worked with PK at the main store in Colton to purchase furniture for our new home. PK is extremely knowledgeable and that is what I appreciated the most. He knew the most of all the sales people I have worked with previously and helped us select the furniture we needed. If you need someone who knows a lot about furniture make sure to find PK in Ashley’s main store in Colton. That is the right place to shop.
My order was scheduled to arrive today and the time it was supposed to be delivered the driver calls me and tells me that my headboard is in back order and needs to reschedule After I confirmed the time and day with these people 3 times and planned my weekend around this delivery U cancel on me when you’re supposed to be arriving That makes no sense why schedule and confirm my order if you don’t have all the parts I could have made other plans on a this Saturday rather than wait around for a bunch of flakes
Rick was amazing! Very knowledgeable, super friendly, and extremely patient with us while we made our selections. We didn’t feel pressured at all he was very understanding in listening to our requests and the style we were looking for. Super sweet and helpful! The manager Trevor was also a great help with being reasonable with the discounts they offered! 10/10 recommend anyone looking to update their home. All things were reasonably priced and they were open to negotiating and giving us the best price.
Myra was awesome!! She was so helpful and personable. She listened to what we wanted and helped us find some beautiful furniture! AND, she helped with a bank kerfuffle! Thank you Myra!
Javier and Trevor help us pick color also patiently waiting for our decision, thank you!
MUSHTAQ great service! :)
Myra was my super wonderful sales agent! She was fast and efficient and secured my coffee table asap! Thank you!
Mushtaq
I want to thank Steven he was very polite and listened to what we were looking for. He took me right to the item I was looking for. I feel Steven is an asset to your company. Thank you Steven.
Thomas Hutchins ask for him every time thank you
Thank you Thomas Hutchins for your awesome help and time
Thomas was very helpful. Awesome customer service.
I knew what I wanted when I came in the store, they helped me pick out the color for my couch and I got it delivered. The sales man was awesome and very attentive.
Philip really took care of us and gave us a great deal on our dining room set. Also the bathrooms were immaculate!!!!
Ooo i sooo happy Patricia is nice person she give good inf I by my forniture
Patricia is at great costume service, help me at lot, smooth transaction, I love it!!!
Steven @ Colton was efficient and very helpful. Got us in and out with exactly what we needed.
PK helped me out, was in and out within 15-20 mins. Helped me find what I need and made the process seamless!! Highly recommend asking for him if you need help at the Ashley furniture store and want a friendly and easy experience !!
Fast friendly service from James Babatunde!
(Translated by Google) Mariana was always very kind when it came to assisting us!! (Original) Mariana siempre fue muy amable a la hora de atendernos!!
Pedro was great. He let us browse without following us around. He was very professional and informative about accident coverage and other options. No hard sale tactiics.
Myra Tan assisted me with my purchase of a new entryway cabinet. She made the process quick, easy, and provided excellent service!
Chris Duran helped us with our furniture purchase, he is very accommodating and helpful in all the way of the process . Friendly guy! We will look for him again for another furniture needs
Thomas from Ashley furniture is amazing! He was helpful, patient, and kind. He even made sure we received a reasonable discount. Thomas is the best!
I have been purchasing items from Ashley’s store in Colton for over 10 years. I have never had a bad product. I have never had a bad sale associates there are wonderful, friendly, helpful and I enjoy visiting the store.
Kabir was very helpful in helping us choose a new couch for our home. He was welcoming, not pushy at all and helped us determine what would be best for our family.
Marlaina was very helpful and attentive during our visit and very patient with us. We recommend this location.
(Translated by Google) The service was very good, Myra helped me (Original) El servio fue muy bueno me atendió Myra
Best experience ever! Chris Duran helped me very friendly and very helpful, I left very satisfied and will be back if I could give Chris 10 starts I would!
Excellent customer service by Pedro and his manager Francisco
I recently had the pleasure of interacting with Christopher Duran during my visit to Ashley Furniture, and I must say, his customer service was exceptional. From the moment I walked into the store, Christopher greeted me with a warm smile and a genuine willingness to help. He took the time to listen to my needs and preferences, guiding me through the various options available without any pressure. His extensive knowledge of the products was evident, as he provided detailed information about the materials, styles, and features of the furniture I was interested in. Christopher was patient and answered all my questions thoroughly, making sure I felt confident in my choices. What truly stood out was his commitment to ensuring a positive shopping experience. He went above and beyond to accommodate my requests, even offering to check the availability of certain items and providing updates on delivery timelines. His friendly demeanor and professionalism made the entire process enjoyable. In addition to his product knowledge, Christopher demonstrated excellent problem-solving skills when I encountered a minor issue with my order. He handled it swiftly and efficiently, keeping me informed every step of the way. It’s rare to find someone who genuinely cares about their customers, and Christopher exemplified that quality. Overall, I highly recommend seeking out Christopher Duran for anyone looking to shop at Ashley Furniture. His outstanding customer service, combined with his expertise, made my experience memorable. I left the store feeling valued and excited about my new furniture, all thanks to Christopher's dedication and support. Thank you, Christopher, for making my shopping experience a delight!
Christopher Duran was very helpful and kind very good customer service and very knowledgeable about the product thank you
Darrell helped us find what we wanted, and got us out of the store quickly which was fantastic! Very helpful!
Myra was amazing!!!
I had a wonderful experience with Marlaina! I walked in and i knew what i wanted and i was able to get approved and checked out in 30 minutes. She was patient and fun to talk with!
Very honest and helpful
Mustard Best service
This would be my 3rd or 4th time returning for more purchases, I have to say about the sales lady ( Tammy ) went to the extreme to satisfy my purchase and items I want , Tammy is the one you need for your purchase next time! 😊
Patty was very helpful and let us shop on our own came back to check up on us several times. Great experience
In store Colton associates where do helpful. Online it showcas
James Babatunde did a great job selling us our love sofa. I would recommend friends to buy furniture at Ashley's!
Hyam was not only very professional she worked within our budget which we really appreciated. Thank you Ashley Furniture
James Babatunde was of great help! He helped me find everything I needed. He was very polite and outgoing!
Sam was extremely helpful with our new couch purchase. Will for sure head back for future furniture purchases.
Les Cardenas was our sales rep. He was amazing, we walked in he was very informative on the prices and deals Ashley has. He gave us space to view the couches and gave us privacy when we were discussing pricing. He got my husband approved in less than 15 minutes and made the adjustments on the delivery. I will be back for more. Great customer service.
PK and Trevor hooked it up!
Our experience was wonderful. James Babatunde was very patient, helpful and knowledgeable. He really helped us pick out the best mattress for us! We will definitely return when we need other furniture.
Initially the experience was really positive. PK helped us pick out furniture for our home theater. I was happy to leave a positive review. However, the experience afterward left me disappointed. Part of the purchase was a rug. I honestly did not understand the reason, but the rug was separated from the delivery order. PK said he would have the rug directly shipped to my home. I agreed but didn’t understand the reason for it. So it was delivered to my home the Thursday before the furniture was delivered. It was very heavy, but I managed to carry it from the front door to the garage. When the delivery of the furniture came, we asked the man if the rug could be laid down first before the couch and loveseat. He said no he does not do rugs. That surprised us a bit. So the furniture was brought in and set up but we still had this large, heavy rug that had to be unrolled and positioned on the floor. In order to do this the couches would have to be moved. These couches have recliners and are extremely heavy. It was so difficult and extremely frustrating to move them to lay down the very heavy rug and then to move them back. If the furniture delivery employees do not touch rugs then that should have been made clear to us. I’ve had back pain for the past week because of moving the heavy couches and rug. I have had bad experiences furniture shopping in the past and I was hoping Ashley would be different. However, it was the same story-I was treated very nicely in the showroom but delivery is a very different experience. I need to add that PK assured me that the delivery would not be done by a third party and that it would be a white glove service. I really have no idea if it was a third party or not because the truck didn’t have any Ashley logos (it was plain) and the 2 men did not have any name tags or uniforms that had Ashley on them.
Came in looking for a couch and Al was very friendly and patient. He gave us a deal we couldn't refuse and with 0% for 5 years right now, it's hard to pass up some great deals! Furniture came wheen it was supposed to, set up professionally, and we couldn't be happier. Highly recommend
Pk was great not pushy patient and hooked us to get all the furniture we needed
Great service from Mushtaq!!
Very fast and efficient service Patty was very helpful. Thank you!
Rick was great we love the new couch can’t wait to get it delivered.
Patrica was great for me and sister buying furniture for the first time on our own she made the process very understandable and easy
Tammy was Great!!
Thomas is a great salesman. Very helpful and knows a lot of benefits about each bed. Fun person to have business with he had us laughing the whole time.
AL was very helpful and patient. He let us rearrange furniture to let us see what we like. Best salesman I’ve had before. Thank you for all your help.
Phillip was verry helpful with arranging everything and helping us purchase our new couches
Ashley representative Myra Tan was Very Helpful and Professional.I Highly Recommend Her.Thank You Myra
It was our first time shopping at Ashley’s Furniture, and from the time we walked in, we were welcomed by the sales associate with a smile and she let us know where things were. She let us shop around and throughout our time there, she checked on us several times. She was very helpful and knowledgeable. We decided to buy a sofa, and she was very fast getting our purchase finished with delivery date. The next day we went back and purchased more furniture, and again the same associate helped us with a nice smile, and very fast purchase. We were very happy with the service, kindness and quickness, we received at this store and we would go back again!
I've been buying furniture for quite some time now. I like to browse on my own and get a feel for what I like without being bothered lol We found a sectional that we loved and Orestes with Acima assisted us.....90 days same as cash. He was GREAT!!!!! He honored was we spoke about and I love that. A man's word is everything!!!! Thank you so much!!!!!
Very helpful workers! Bought my sofa, and my bed set from them. I will be coming back very soon
Steven was a wonderful help. made our purchase so much easier but above all he was very patient with us and not pushing us into buying. He wanted to make sure we were happy with what we were buying.
Al was great loved his customer serviced he made the experience easy
Steven C was wonderful. He let me wander but gave direction, answered questions and over-all helped but not pushy.
Myra Tan helped me a lot! She’s so nice!
James Babatunde is very professional. From the moment we waked in he kept it very professional and has excellent customer service. I would highly recommend him if you need any assistance with your furniture.
Erum was great. She was patient and knowledgeable.
So far we have been very pleased with our transaction at Ashley Furniture in Colton. The furniture has not been delivered yet, delivery is scheduled for the 23rd. The salesperson that assisted us was very knowledgeable and not at all pushy. Based on this experience I would recommend Ashley to friends and family.
Liz was absolutely amazing. My husband and I were getting frustrated and tired and we couldn’t make up our mind on sizes etc. but she stepped in gave us all the options and really spent the necessary time until we were satisfied and we recommend Liz to everyone! Thank you ❤️
PK was a great help! Best customer service & broke everything down for us! Highly recommend! Thank you PK! We love our new couch!
Mushtaq has been such a great help with selecting our furniture needs.
I highly recommend the sales person Pete Good and straight to the point .
Very friendly and helpful. I was helped right away by the manager and he helped me find what I was looking for and gave me a great deal on my item.
It was great. We were given the space to explore the store and Julie was helpful in helping us finalize our purchase.
Great shopping experience. Myra Tan let us shop without overwhelming us. Thank you
Patty was so great. Asked all the right questions and was sure to make sure I got what I was looking for.
Patricia was great very helpful and informative she helped me pick out the perfect bed frame !! She’s the best
Thank you James for helping us out today. Great service.
James Babatunde was a great sales associate. Very helpful and kind.
I had a great experience with Patricia. She was very helpful and answered all our questions. She wasn’t pushy and was here to genuinely help. Will definitely recommend to others who are shopping for furniture.
I recently had the pleasure of working with James Babatunde, a sales associate at Ashley Furniture, and I can’t recommend him enough. James is not only professional and knowledgeable, but he also goes above and beyond to ensure a seamless and pleasant shopping experience. He patiently answered all my questions, helped me explore multiple options, and made thoughtful recommendations based on my needs and budget. His friendly demeanor and genuine enthusiasm made the process enjoyable and stress-free. If you’re looking for a dedicated and exceptional salesperson, James Babatunde is the person to see. I’ll definitely be returning to Ashley Furniture thanks to his outstanding service.
I was a first time customer with Ashley’s and Philip was very kind and helpful. Will definitely continue making purchases with Ashley Furniture.
Outstanding customer service and great communication. Liz was very helpful and helped us find our dream living room. 100% recommended. Went over and beyond of our needs :) very happy.
Very good experience. Great customer service. Mustaq helped us. Price matched. Quick delivery time as well.
James was very welcoming as soon as we walked in! Asked us the correct questions to narrow down our choices! He was super friendly and made sure it was an easy process! Thank you James! Me and family are super happy with our purchase!
Thomas (our advisor) was amazing, felt welcomed and treated us like family ☺️
The customer service was perfect and Javier was very helpful.thank you so much.
Steven was very helpful and knowledgeable in the items he was showing us. We told him what we were looking for and showed us exactly that. The process was easy and we were in and out in thirty minutes.
Came in the for a dining table replacement. Pedro Castro was able to take the time and assist me with all my questions and concerns.
Myra Tan was very helpful and patient with us.
Myra tan took good care of us
Myra Tan was great, she gave us space and jumped in when needed. She really helped us with deciding out of our 2 options for tables.
Mushtaq helped us find the perfect living room set, dining room set and mattress very helpful and knowledgeable ask for Mushtaq when you visit Ashley's
I just purchased a fantastic 5-piece sectional, and I couldn't have done it without the incredible assistance of Kabir. His patience and helpfulness made the entire process so much smoother and enjoyable. Thank you so much for your support, Kabir! You truly made a difference!
Ms Patty is the BEST!!! She’s very sweet, patient, and kind on top of knowledgeable. ❤️
This was our first time in an Ashley store. Marlaina was extremely friendly, knowledgeable, and helpful in purchasing our new table and dresser. We will definitely be back to see her
PK was amazing. He helped us with so much and took the time to make this a pleasant experience.
Chris Duran was absolutely amazing! Very knowledgeable and very helpful! For me furniture shopping is exciting and stressful at the same time but when you get assistance from the great staff at Ashley Furniture it just makes the experience so much better! ⭐️⭐️⭐️⭐️⭐️
We had a lovely time shopping for furniture with polite guidance provided by PK. Great selection and atmosphere, but the winning ticket was PK’s delightful approach to navigating such a large variety of options. Thanks PK!
We worked with Kabir, he was very attentive with us and very patient. He went above and beyond to get us exactly what we wanted and at a great price. We would definitely recommend Ashley furniture and we highly recommend working with sales person Kabir.
Really lovely facility with lots of color/fabric options and a robust furniture stock. James Babatunde was the sales associate who helped us—allowed us to browse freely, wasn’t pushy or overbearing but was very friendly and so helpful. He helped us purchase a wonderful couch that we’d been looking at online for several weeks. Highly recommend.
Just got a couch here and James (Babatunde) hooked us up with 0% down and minimal interest financing. Good salesman!
Great service. Javier helped us find the perfect set of couches to ensure our living area is extremely comfortable.
Sam is a very helpful gentlemen. Very understanding and helped us get what we needed.
Myra was extremely helpful we bought sofas and a dining table. If you go purchase anything here please ask for Myra you will get great customer service!
Customer service was great and we found just what we needed
Tammy was awesome straight to the point and knew exactly what I wanted. Thanks for your help
Our salesman, Sam, was great! He gave us time to look, but was always available if we had questions. No pressure, but always helpful. This place is HUGE! Lots to choose from.
Chris Duran is a super helpful employee and sale rep . He was so attentive to your furniture needs and also keeping your budget in mind. He was super friendly and making sure you had options along the way thank you for your amazing help with all of our new furniture looking forward to work with Ashley again
awesome customer service and knowledgeable. Thank you Steve
Excellent service, Chris my Sales Rep was incredible!!!
Liz has great customer service .
Pedro Castro was very attentive and informative/ friendly. He gave us space to shop around comfortably. I definitely recommend Pedro Castro for your shopping needs at Ashley.
Aziza was very wonderful and understanding of what we were searching for, in seating arrangements and price. We have a family of 6 and found the perfect set. Thank you.
Great experience. Daniel was very helpful.
Daniel was great and helped throughout the whole process without pushing things on us.
Aziza was very kind and very patient with us and our 2 babies! Very knowledgeable and showed us all our options! Ultimately making the process very seamless and we were able to walk away with brand new furniture! In and out type of transaction! Definitely recommend her!
Thank You Javier, great customer service!
I literally just bought the most perfect & comfy couch from Ashely Furniture. A great couch for taller people like myself & my family! Chris the sales rep immediately helped me when I came in. Friendly service and took his time to help me with customizing the Avaliyah. I can’t wait have it in my home. Will update with photos ☺️
So excited for my order to arrive!! Service was amazing definitely coming again! Thank you Darrell for helping us out today!
Amazing person! Will definitely be back
An amazing sales person very helpful
Julia is the BEST sales lady! Ask for her
Daniel was awesome. Quick and easy. definitely coming to him every time we come back!
Terrible experience with Ashley. I’ve been trying to get a hold of someone at this store for over a week and never did. I had to drive here physically. We bought a table and couch that didn’t fit in our home and they can’t do anything about it. They don’t allow a return or exchange. I’m cancelling my account with them and never shopping at Ashley. They should really learn about customer service.
Very nice and helpful
Came in to Ashley’s looking for new furniture for our new home. I am amazed and very pleased with the professional customer service received with Hyam Zarka. Highly recommended.
Kabir was awesome. Friendly and knowledgeable. He led me to everything I needed and wanted. Super easy. I'm grateful he was here.
I was reminded today as to why I no longer give Ashley's Furniture my business. I called 11/12 around 5:30 pm looking for an 8" inner spring mattress. The lady I spoke to said they had them in stock for me to check out, but the warehouse closed at 6 pm, so I wouldn't have been able to take the same day. 11/13 I went in and was greeted by the salesman, who advised me the mattress I was looking for wasn't on the floor. After explaining what I was told over the phone, the sales person, without actually saying it, told me I was S.O.L. I was told the warehouse had the bed in stock (which the warehouse is approximately 100 yards away), and I would have to purchase the bed in order to see it. I asked if I could just see it in the warehouse, and I was met with the response that "the warehouse isn't going to want to do that." So if I purchased the bed, didn't like it, I would ultimately have to start a return process and be refunded my money, which would take 3-5 days to go back on the card. Classic bait & switch, and lack of customer service, take your business elsewhere. There are a couple of mom and pop shops in the area that will give you much better customer service and lower prices for the same thing. If you do decide to do business, from past experience, don't hesitate to haggle! I've purchased things from them at 20-30% less than their "sale" prices. Don't give in the high markups they have.
Mushtaq great job!
PK was super helpful and able to answer all of our questions.
The sales person scared me when I walked in the store Other than that it was good
Today I had the very best salesman everPK from Ashley's furniture store in Colton Ca. He was so helpful patient and overall as kind and well knowledgeable person. I 'd give him a raise. The store has so much to choose from you can spend all day looking at the beautiful furniture. Thank you P K.
Amazing service at Ashley. PK was an amazing helper . I highly recommend this place . I have to mention Miguel was a great help as well . Thank you guys for such an amazing service and Trever thank you as well for pushing my loan through. You rock
PK was very helpful from the start of walking in welcoming us and got us a really good deal at the end.
Miguel and thamy are berry good helper today Profesional persons
Fast and informative
I recently visited Ashley Furniture in Colton, CA and was thoroughly impressed with the exceptional service provided by Daniel Carson. From the moment my husband and I entered, they were welcoming, attentive, and highly knowledgeable about the furniture selection. They took the time to understand my needs and style preferences, offering insightful recommendations without ever making me feel pressured to buy. Daniel showed remarkable patience as I asked questions. Thanks to their guidance, I left the store excited about my new furniture and would highly recommend Daniel to anyone looking for quality furniture and outstanding customer service. Five stars!
Our sales rep Julia Iglesias was very knowledgeable and helpful with our purchase.
We had such a fun buying experience with Myra! Highly recommend this location and getting helped by Myra!
Javier was super helpful and patient with us. My toddler was board but he kept her laughing
Worked with Daniel and his service was excellent! Very professional and patient with my family and I. Very enjoyable experience.
Steven helped us out today. He was very helpful with picking out accessories and gave us great interior design ideas. Thanks for all your help Steven!
Exceptional customer service was provided by Myra Tan. Her expertise on the products I was interested in was truly impressive, and she offered valuable insights on my color selections.
James Babutunde very helpful, friendly and know his stuff very well. Highly recommend for anyone looking to furnish their home."
James Babatunde, very helpful and very detailed and very nice to talk to. Great employee. Must visit Ashley furniture and look for him.
Pedro Castro provided us with amazing customer service. He was very patient with us and all our questions and our constant selection changes. I highly recommend Pedro.
Darrell was awesome. Very nice and helpful, we'll be back for sure
Chris was very knowledgeable and helpful when I was choosing for a new set of furniture.
Very professional, honest and straight to the point. Extremely helpful and easy going. One of my easiest purchase I’ve ever done.
Thank you for the great customer service!
Liz took care of us in a timely manner! Super helpful and professional!
Philip was awesome. Very professional and through he really knows Ashley products. He actually provided no pressure. I bought what I liked!
Myra Tan was great. Thank You for your assistance.
Great experience! James Babatunde was very delightful and helpful.
big thank you to pk he was very helpful and made the whole process stress free
PK one of the greatest sales man here. Very attentive.
I had PK he was amazing!!! Definitely recommend!!
Marlaina (Ashley) and Orestus (Acima) were fantastic in assisting us in obtaining our bedroom and lvingroom furniture. Very hands on and helpful.
Purchased a bedroom furniture set with bed, dresser, nightstand, and chest from Ashley’s furniture store in Redlands. Thank you for the great customer service, Philip!
Tom did a fantastic job ! Thank you
Good service Mr. Pk helped us out and out did himself
Best in town!! Mr PK WENT ALL OUT and beyond for us!!
Amazing service with Patricia! Help me with choosing our recliner to our family. Thank you Patricia! I give you a 10 stars!
Myra was excellent. Gave us space, but jumped right in when we had questions. Would definitely buy again especially from her.
Thank you to Chris for his help, knowledge, and patience. While we look for our furniture at Ashley's. Everyone was so kind and respectful. We will do business again.
Steven was awesome and was very helpful and very professional
We worked with Al at the Colton store. Great customer service from him and his manager!
Marlaina was great! This place is huge and has an amazing selection. You are fortunate if Marlaina assists you! She works hard to get the best deal for you, no pressure from her, just wants you to get the furniture that will work best for you. A great experience.
Thomas was really helpful he has alot of experience with costumer services.. he help up find what we needed and he had a measuring tape lol . Thanks Thomas you're the best.
Update. Now that they come to bring the parts that were missing...things are BROKEN!!! They sent me broken used pieces. I'm beyond ticked off. My review went from 5 to 0!!! Update. I had to go back in, in person. And supposedly got a "deal" on the parts that were missing. Yes I had to pay for them. Apparently the missing parts were not included in the price I already paid!!! So upsetting. Let's see if they get delivered and put together in a timely manner. Update. Order was delivered and the bedroom set is missing the foot board, and side panels to hold the headboard together and the bottom for the mattresses. It's absolutely NOT functional. I'm highly upset. It's kinda common sense for it to be all together for the bed to even be functional. He is newish to the field so maybe that's why he forgot to add those other pieces. Either way this needs to be resolved asap. Thomas did good with helping myself Katt and Angel. He even had a measuring tape for us to utilize. We appreciate all his help in his field of work.
Excellent service from Patricia. Highly recommend to anyone who shops at Ashley's Furniture Store
Love all of the different options !
I was greeted by Mr. Darrel, I was also assisted in my buying a set of sofas, and ended up buying what I was looking for. The price was fair and with my discount it made it nicer. It turned out to be a pleasent experience.
Marlaina: friendly, approachable, and a terrific salesperson. Had a wonderful experience. Thank you.
Musta Ahmad was amazing very helpful and made it easy for us to make are decisions .
Our salesman mushtaq was awesome! Highly recommend Ashley furniture and Mushtaq!
Pedro was a great salesman and very helpful.
Outstanding service by Mushtaq. Helped my wife and I find a dining table that suited us perfectly. Thank you.
Qmazing service from Mushtaq. Thank you so much. Went above and beyond with helping me sort out my likes in mix matching a dining set!! Thank you again 😍🎉
We received great customer service from both Julia and the store manager Carlos. They spent quality time with us to insure we were totally satisfied with our living room purchase.
Great service. Tammy patiently listened to our needs and likes, and also what we didn’t like then she was able to show us exactly what we were looking for. She didn’t rush our decisions and we got exactly what we wanted.
They treated me very well here and paid very close attention to the details I explained.
Great customer service from Al, he pays attention to detail, is funny and is looking out for the customer.
Philip was wonderful! Everything was easy and fast. Great experience!
Being my first time at Ashley’s , we were greeted by really friendly people. Chris the sales person was very friendly and helpful and was not pushing at all !! His knowledge was very professional and gave me a great deal. I am very satisfied with my experience and purchase.
Patricia was amazing very kind very patient explained all details of purchase and provided us with the best deals she was able to ! Thank you Patricia !!
James Babatunde was very helpful. He showed us different sectional and made it comfortable deciding what we wanted to purchase.
Myra Tan was a great help.. in and out and got exactly what we wanted. Great experience
Daniel helped us pick everything, was very patient with us. We left and came back because of his amazing customer service. We are very happy with the service and our new furniture.
We came to get furniture and Daniel helped us, he was very nice and patient. We loved the customer service and are very happy with our new furniture
Just purchased living room furniture from Liz, BEST yet from Ashley furniture! We always purchase Ashley, highly recommend Liz as your sales person!
Ralph was very helpful and this is a beautiful store
Excellent costumer service.excellent prici
Myra was extremely professional and very helpful with my purchase. She took the time to explain the difference between the various side tables and the different ways they could be utilized. She helped me find the right tables and I was extremely happy with my purchase.
Terrific 🪑. Assembly was easy with minor problem of defective screw, but okay otherwise. Thanks.
The customer service was above and beyond. Les was our sales rep and he made sure to answer all questions in detail and with expert knowledge. Trevor, the floor manager, assisted us with an issue we had be trying to resolve for a few months by addressing the concern that day and satisfyingly our request. Very impressed with both Les and Trevor!
Julia was the one who assisted us and the moment we entered the store, she greeted us with a smile and made us feel welcomed. She helped us all throughout. She answered all our questions, gave her suggestions and everything worked out well. I would recommend going to this branch coz they will really help you out. Thanks Julia for all your support.
Very great customer service, absolutely great to speak with Orestes. He was very helpful and kind. Very down to earth, and I would definitely recommend speaking to him if you’re looking for a great deal, a good convo, and to get some great furniture! Big thank you to him!
Lizabeth was extremely professional and courteous in helping me place an order.
I've always had great experience with Patty since 2020. Thank you so much for your help,
Al tried to help me but item was online only! All pleasant!
(Translated by Google) Excellent attention and courtesy, thank you Mr Thomas!! (Original) Excelente atención y cortesía, gracias Mr Thomas!!
My experience with both Thomas and Patricia was absolutely excellent. They were very knowledgeable and we great to work with.
Great service, amazing selection, love the financing I got. Will decimated be back
Al was exceptional very helpful in helping select a new couch. He was quick to fix an issue we encountered with our home layout.
Patty was great very helpful
Five stars for the salesman and delivery guys. Not so much on my sofa and lovesest.
Thanks you so much !!!
Even though this store is only about 20 minutes from me, I only went for the first time a couple of months ago. They have a nice selection and friendly staff. Good prices. I’ve been back twice since then and purchased once more. It will be my, go to first, store now. I highly recommend.
Really happy with our couch and stools that we bought at Ashley. Service was great both at the store and with delivery. I would definitely use them again!
Very good service and quality of furniture is excellent...love shopping at Ashley Furniture
Friendly staff who took us around the show floor to see exactly what we told him we were looking for. Didn't pressure us to make any decision. Good experience.
Great selection! Found exactly what we needed!
Best service ever!!!
Salesman was very knowledgeable and super friendly and nice!! Love my couch.
Customer service great
Myra Tan did an amazing job servicing my family and I today 👍🏽 10/10 ask for her she will give you the real deal and help find the perfect furniture for you and your family
The new bed is amazing. Excellent quality and top notch service.
Marlaina is an extreme pleasure to work with! She helped us pick out all our furniture and was very informative! Her customer service is a 10/10!! Perfection!
Pedro was the most incredible salesman to work with. He was patient as I went into the store four times to look at the living room set that I wanted as I waited for my house to painted and new floors installed. Everytime I came into the store, he was kind, patient and helpful. I absolutely love my couch, chair w/ ottoman, tables, lamps and my favorite piece- the beautiful framed picture that just completed the room. Thanks Pedro for your professionalism 😊
Reps are very hospitable, respectful, they are very knowledgeable.
Kavin and crew were the absolute Best Buy experience I ever had. Keep up the awesome work gang
My experience with Patricia was amazing! She was very attentive and answered all of my questions. She went so above and beyond for me and my family. She is definitely going to be my go to person every time I stop by this Ashley's furniture store.
Great service !
Myra Tan was amazing at giving us all the details and information we needed to make the best choice. The customer service was top notch! We will be buying more soon.
Myra Tan had a lot of knowledge in the table furniture we were looking for. Because of her knowledge, it brought our interest in a particular table set and I’m pleased to work with Myra in buying this set. I appreciate her knowledge, kindness, and Excellent Customer Service. Thank you Myra and Thank you Ashley Furniture for having her as a employee!
Patricia B. helped me with my purchase today very helful and knowledgeable. If you go to Ashley Furniture ask for her.
Friendly service, Marlaina was sweet and helpful and very knowledgeable. We are very happy with our experience
We bought a couch, for the money it was fine, however required some adjusting after we got it home. The big negative is we bought a rather expensive book shelf. There was going to be a 30 day back order and now I'm notified it's going to be another 30 days. Mind you we payed cash. Ashley don't put something out on the floor if you can't supply it. 60 days is too long to wait. Still waiting as we speak.
Exceptional customer service
Fantastic service / great product there delivery service and Communication were terrible I will definitely think again before shopping there only because there 100$ delivery fee and that the left hand has no idea what the right was doing Love my recliner but I’ll try someone else ! Lost 2 days of work while they got the s$@& together
Horrible experience, poor management and customer service!
Was shopping for a bed for our daughter and son in law. Javier was awesome, and very professional. Got a great deal!!!! Top marks!!!!
Customer service was decent had go threw alot of bullshit on a return. It took me about 5 weeks to get them to approve it. Don't know if I will ever by one more thing from them. If I tell you it not right it's not right don't have time for games or go around. All can tell you check your boxes before you leave the store
I had a good experience at Ashley furniture. I was looking for a sofa and came across a leather sofa for $600; originally $2200. I couldn’t believe how inexpensive it was but they were getting rid of extra inventory. The salesman wasn’t pushy at all. I appreciate that.
Buying experience is great. Service if something goes wrong not so much. They sold me a battery that was defective. Service person came out but couldn't do anything about it, said contact the store. Went to the store and they said they don't handle those. Huh? You SELL them. So it's still not resolved.
Our experience here was amazing!! Patty was super helpful and patient while we found the right furniture to fit our home
Patricia was very helpful. She spent lots of time with us helping us with our decisions. Awesome sales rep! :-)
I had a desk delivered 5 different times and it was always broke. I asked them to check the boxes before they came. They opened ONE out of THREE boxes! And of course that one box didn’t have anything broken but the other two did! Needless to say I don’t have a desk.
Very nice experience with Patricia
i had the best experience at ashley furniture… myra tan gave me the experience i was expecting! i am planning to come back soon!
Patricia was great help and great explanation with all or questions
Myra was really helpful and she was very nice and patient today. I enjoyed talking to her.
Les was so wonderful and helpful. I loved working with him. I’ll be sure to ask for him next time we come. Thank you Les!
Myra Tan was an amazing saleswoman! She got us exactly what we wanted (couch)! We also needed it the same day, and she was able to make it happen! Will definitely be back to purchase more from her!
Very helpful and knowledgeable!
Javier was amazing! I told him what I was looking for and he found exactly what I wanted! He made my experience easy, fast and fun! I highly recommend you ask for Javier if you ever go to Ashley furniture, Colton.
Thomas was amazing and went above and beyond for us to find the perfect chairs I recommend Thomas and Ashley furnirure
Julia was a great salesperson. She provided us all the info we needed to make our decision on the bedroom set we bought.
I recently purchased a dining set from Ashley Furniture, and unfortunately, it was a very disappointing experience. Upon delivery, I immediately noticed that the table was unstable and wobbly. When I pointed this out to the delivery team, they simply said, “That’s how it is,” which was frustrating to hear. I reached out to the store to see if I could return or exchange the table, but they were not willing to accept a return. While the store manager was incredibly helpful and did their best to assist me, the lack of quality in the product itself is unacceptable. For a well-known brand like Ashley, I expected much better craftsmanship. Unfortunately, this experience has left me very dissatisfied, and I will think twice before purchasing from Ashley Furniture again.
Chris was extremely friendly and helpful!
Patricia was very helpful and patient with our visit! She was an awesome guide and helped us find exactly what we needed. Thank you!
Today my family had to get furniture for a loved one with Alzheimer's --moving into Memory Care Assisted Living. Staff member Patricia found the perfect bed for her. She was so dedicated to meeting our special needs and treated my family with such compassion. Ashley Colton and Patricia made a customer for life.
Our experiece with Pattie was exceptional! She was very patient with my husband and I. She was very informative and showed us furniture until we found the set we loved. We had a wonderful experience with Pattie at Ashley furniture.
My experience with Patty was great! She went above and beyond to help and answered all my questions. Def recommend!!!
DO NOT SHOP HERE. THEY ARE TRASHY AND ONCE THEY RECEIVE YOUR MONEY, THEY WILL PUSH YOU AROUND. Three weeks ago we went to this very terrible place and placed an order. They owe us a refund and told us 3 to 5 days we would have the credit. Here we are three weeks later and 2 visits still no credit. I called better business bureau and they told me what yo do. If you have problems with these people, call Better Business Bereau they will tell you what to do. DO NOT BUY HERE. GO TO BOB'S DISCOUNT FURNITURE. YOU WILL BE PLEASED AND CUSTOMER SERVICE IS GREAT. DON'T WASTE YOUR TIME AT ASHLEY'S. ITS A HEADACHE ONCE THEY GET YOUR MONEY..... PISSED OFF EX CUSTOMER. NEVER AGAIN.
James Babatunde was the best! He was very patient with our family. Catherine was his manager and she helped us with finance.
My sales associate, James Babatunde, was wonderful! I was not impressed with the manager, Kathleen. She was rude and if it weren’t for James, I would have taken my business elsewhere.
My mother is a senior citizen who just purchased a bed that is worth 10gs they where quick to take her money but not to give her the bed she has been waiting for over a week the delivery was set for Wednesday but last minute was change to Saturday when bed arrive it had no frame just the support legs she called multiple times and the lady that answered told her "o well it is what it is " she has bad back problems and is depending on her bed we even offer for us to pick it up and we where met with you can't it's in process last time we are ever buying from this store very very very rude
Came in the evening and I couldn't decide what to buy... so LES helped design the bedroom only one could imagine. Thank you Les for making everything LESS Stressful!!
Les was awesome in helping us select my daughter's new mattress, we are super please with her new Nectar mattress. Thank you for making us feel so welcome and your patience. We would definitely return for any future furniture purchases.
Myra was so helpful! Loved her customer service, helped us come to our decision quickly! Excited to receive our furniture!
It was great at first but the delivery part is not worth posting 500 for DELIVERY and for them to be 4 hours late was not worth the money
Patricia was incredibly friendly, helpful, and respectful. I had a wonderful experience here at the Ashely’s in Colton thanks to her. She went over and beyond to ensure we were well taken care of and had everything we came in for.
Thank you Patty for assisting me today. Patty made me feel comfortable and welcomed. Initially I was on the fence about ordering my furniture today, because I'm not set to move until January. But I loved the fact that they can hold my items up to 6 months. That helped me make my decision today. 10 star customer service. 🌟
Mushtaq was amazing and very very helpful. He answered all our questions and provided great service. He’s the best!
Patty was helpful,patient and professional, thank you She made our purchase a great experience. Will recommend her ☺️
James was my sales person. He did a fantastic job and selling me the items that I just purchased. Yes I would recommend him so come down and get your purchase work with thanks, James.
Les was awesome…. He helped my parents with some new sofas
Mushtaq thank you for all your assistance. Happy customer 😊
With Patricia - Patricia was very patient with us and extremely helpful with all of our decisions and answered every question we had. Generally we were difficult to work with but she had the patience with us and we cannot sing her praises anymore than we already can.
Tammy has great customer service. Thank you Tammy for the options you offered
James was a great help when selecting our new couch! He walked us right to the perfect couch, that would keep up with our toddler and puppy. He also didn’t try upsell us, like a typical salesman would. He was chill, and let us look around by ourselves and wasn’t hovering over us while we were looking. If we need furniture in the future, I would go back to see James again.
Looking for elegant furniture, so went to Ashley. The store manager, Katherine, was very knowledgeable and helpful. She assisted my wife and I select the best quality furniture that met our needs. We will go back again.
Buyer Beware! Associate will sell you the dream. Store does not communicate or follow up with a phone call if your items are back ordered. Delivery is a mess. Furniture is poorly built. Ask to flip over anything you see before you buy it. Most furniture is assembled with 1/4 inch thick plywood and plastic hardware. Ive had the worst possible experience here and will pay a little more somewhere else for well built furniture thats going to last.
Pattie is sooo adorable, professional, SHE LISTENS!!! She will listen to what it is you’re looking for and guide you to the best options, quality and price wise. She KNOWS THE PRODUCT, not just pushing items for a commission but has knowledge on the quality, build and functionality. She is such a breath of fresh air from the horrible furniture brokers we just came from. Please don’t make my same mistake and settle, come here and ask for Pattie she is a rockstar! ❤️❤️❤️
James was great! He listened and was attentive to our needs.
Les was great! 😊
Thomas at Ashleys was extremely patient and helpful. He answered all my questions. I made sure to ask for him when i returned to make my final purchases
James Babatunde was a great sales associate. He was very helpful and very kind in providing me service.
Love the attention to detail from Ralph
Very friendly and helpful great prices no added pressure when making a decision I felt was best for myself.
Darrel was amazing help me and jose get all the stuff we need it.
Had a visit today to look for a bed frame. We were greeted and assisted by ever helpful and jolly named LES. We managed to find what we needed as always. Kudos to all the staff. We’ll definitely gonna be back.
Good service
Pattie was a great customer service representative. She answered all my questions and helped me out tremendously. Leaving a happy customer.
Chris Duran was a great salesman and very attentive !
I had a great shopping experience with Katherine. She gave us all the answers to our questions. She made us feel comfortable and zero pressure. I highly recommend her and the service she provided.
Excellent customer service. Katherine helped us find the perfect living room set for our new home. Her expertise & knowledge made our shopping experience enjoyable!
I had a great experience !! Marlaina & Myra were super helpful. They made it super easy for me to find the perfect couches.
Myra from Colton was awesome and sweet. She knew exactly where the couches I wanted were. I will definitely be coming back asking for her!
Steven was awesome assisting me with my furniture needs, especially the Tempurpedic! Can’t wait to sleep on it! Katherine the manager very nice as well!
Kabir, great service and was very friendly
Patty was amazing! Straightforward and so kind. Spent a long time with me in the store to help find the perfect sofa for us and even made went out of her way to schedule our pickup.
Patty was so helpful in getting the right sectional for me.
Pk was great! I walked in and he helped me find exactly what I wanted immediately and made the whole process so easy.
Great experience. PK was awesome helping us out with the entire process. Ask for PK if you’re planning a trip to this location.
Sales representative was Patty and she was great. Upon entering store i was greeted with a beautiful smile. She was concerned with what we needed. Not once did she pressure us to buy anything. Was attentive to our needs and met them. This was by far our most pleasant experience here at Ashley's. Will look her up next time I come in for another furniture item.
My husband and I came into Ashley Furniture Store today to look for a bedroom set and we're immediately greeted by Les. He helped us find the perfect set and was very friendly. The whole experience was easy going. There is a great selection. Will definitely return for future purchases.
The delivery service has to be the worst. Our order was not deliver the date agreed and when they call to reschedule they changes the time again. How do they expect their customers to be available to have the furniture delivery past 10pm on Sunday and still wait for the crew to assemble the furniture. I get up at 3am for work. Very disappointed with their service
Went to Ashley furniture store in Colton, And I gotta say as soon as I walked in door I great by Myra Tan with a beautiful smile, it already made me feel good. I was looking a mattress, she asked great question & kept my in price range I felt comfortable. Overall great customer service, can't wait to get my mattress. Recommend Ashley & ask for Myra Tan she's the best
Myra Tan did an excellent job selling my family a dining table that fit our needs. Thank you, Myra.
Thomas was very helpful throughout my experience at Ashely’s!
Javier was very helpful. He made shopping with them easy and stress free. Will be back and will look forward to doing business with Javier again.
Patty was amazing. We came in and she was friendly and helpful throughoutout our purchase. I will be coming back and asking for her on our next purchase.
We had an amazing experience at Asley today. The sales people and manager were extremely nice. Marlena was our sales person
Phillip was a phenomenal rep! Great to work with and extremely knowledgeable as well as patient.
I recently had a frustrating experience with the Ashley Furniture store in Colton, CA, and I feel compelled to share my thoughts. While in the store, the customer service was great. We were assisted by a sales representative, Rick, who gave us his personal cell phone number, assuring us that he would be available to answer any questions. We purchased a dining room set but after getting home and reading reviews of the chairs that we bought, we decided that we should have purchased the warranty plan that Rick offered at a discount that we didn't purchase. We tried calling Rick for the next three days but he never returned any of our calls, leaving us feeling ignored. In an attempt to resolve our issues, we tried contacting the store directly. To our dismay, no one answered the phone, and our calls were consistently routed to an answering service that provided little help. Feeling frustrated, we decided to visit the store in person to speak with a manager. The manager refused to come over and address our concerns but when we threatened to cancel the order, which was scheduled for delivery the next day, he finally told the customer service lady at the front desk to go ahead and sell me the warranty at the price that Rick quoted. After the furniture was delivered, we filed a complaint with customer service. We dealt with a supervisor who was rude and dismissive and found out that each Ashley store is independently owned and operated and this store has a no return policy after the furniture is delivered. This whole experience has left us feeling undervalued as customers and questioning Ashley Furniture's commitment to service. I would advise anyone considering a purchase from this store to be cautious, as the lack of follow-through and support is alarming. Customer service should be a priority, and unfortunately, it seems to be sorely lacking here.
Patty was super sweet and met every need and also double checked that everything was in the best order.
Patty and Alfredo did great today left with a couch and got a good deal
Patty was just awesome! Showed us exactly what we needed!
Marlaina was very helpful on every step of the way on getting my new furniture. She’s very polite and I am very satisfied with the customer service .
Les, helped me with my purchased very good guy, excellent customer service. If I come back I would like to work with him again.
super quick and super helpful. les was really great and helped us get our new couch!
They deliver the wrong item in the wrong color and refused to do anything to correct the order. Horrible customer service! Never shop there again!
Worst customer service ever. Walked in and the sales rep. promise everything is in stock to get you to buy. We purchased couches and they gave us a delivery date of 9/12/24. They call me 9/12/24 and said delivery date will be 9/15/24. We receive another call and they moved it until 9/18/24. We paid $199 delivery fee and we purchased couches 9/5/24.We called Ashley’s furniture and no help all they said was sorry. Couldn’t waive delivery fee of $199. We spoke with Teresa and she was so rude and said she can’t do anything. We ended up canceling the whole order. Don’t shop here go to Bob’s Furniture. Customer service was amazing and everything was in stocked. When in Friday 9/13/24 and our couches got delivered today 9/15/24.
Great customer service and super friendly. She really went out of her way to assist us.
We had a lot of questions and Javier was very helpful. Great experience!
Went in for a dresser for the bedroom. Ended up getting a new living room . Great prices great products
Great experience was greeted at door on arrival by Aziza Mohain. She allowed us to shop no pressure. When question came up she addressed them fast. We end are trip with what we wanted . Thank you for the no pressure experience. 10 out of 10
Steven was by far the most helpful sales person we’ve meant! Super easy to talk to, not overly pushy and willing to give honest answers. 100% recommend him to everyone!
Orestes and Ralph made us have a great experience at the Ashley’s home store, made everything super easy and quick !!!!
Liz was amazing very helpful She showed us around with a beautiful attitude and gave us different suggestions. She’s amazing. Definitely has a great customer service so asked for her.
Kabir Shaikh was very professional and friendly Loved the place and experience
Everyone worked together to help whatever is needed. Friendly and knowledgeable. Thankyou Miguel, labor, Katherine for all your help and assistance!
Pattie perfect promotional hamble
Loved our experience! Soon as we walked in Liz happily greeted us made us feel welcome to look around and after looking for the perfect choice Liz made sure we were happy with our options, and made it such a smooth fast process! Definitely will be coming back.
Al has great customer service gave us the options needed to make the best purchase we will be back
We had an amazing experience at Ashley’s furniture. We came in 45 mins to closing and Tammy was full of energy and eager to help us find what we were looking for. She showed us every possible option for our price range. Highly recommend speaking with her.
Came in to buy some chairs for my apartment. Pattie helped me out and we found exactly what I was looking for! Quick and easy trip, definitely coming back and recommend Pattie she was very nice.
She so sweet and didva wonderful jub
Thomas was great and was very patient with us. I would highly recommend this Ashley’s
I recently purchased a couch here and they gave me a number to schedule my pick up i have been calling all day and the line is disconnected and no one in the store answers the phone. I spoke to customer service and they said they can not help me to schedule a pick up just to keep trying the number. This is such a hassle im going to have to go to the store to figure out my pick up
My family and I were helped by Raquel and she was very helpful, honest, and kind.
Tammy is amazing. Great customer service.
Marlaina was great to work with. Thank you for all of your help!
Thank you Marlaina for excellent customer service, you made everything so made a good purchase.
Raquel was delightful and hassle free in supporting us through our purchase!
Great experience with Mayra tan. I will be coming back again to continue to furnish my house. I love what Ashley has right now and Myra is a great asset to the sales team
Patty was very friendly, patient, and thorough. She listened to what we wanted and led us in the right direction. If you get a chance, ask for Patty!
Kabir at the Ashley store in Colton has helped us redecorate and refurnish our entire home. He is the best at this store. Super helpful, knowledgeable and kind.
Jezreel was awesome. Very nice, very helpful.
Marlaina was a pleasure to deal with at Ashley Home Store in Colton.
Patty was an exceptional sales woman.
Amazing store and service. Tammy is awesome and super kind. She helped me find an absolutely amazing couch. Everything in the store is well kept and priced well. Overall good visit and the whole process was super easy.
Pattie shown has us great offers and shown the best option for us.
Rick was amazing!!
Great location. There is a vast amount of furniture, from color to design, and style. We were assisted by Thomas. He was amazing! He was a positive, attentive, respectful and genuine employee. Our experience was amazing due to his expertise.
Pedro was very helpful and new his stuff as a sales person. My wife and I felt very comfortable with him and he wasn’t pushy like other stores we been to. We will definitely come back.
Julia was very friendly and provided amazing customer service. Made my first time at Ashley's a great experience.
Bestt service , great prices, extremely helpful ,mangers ,staff excellent
Raquel Corona was so helpful and explained all the purchasing details to me. She was friendly and thorough.
Julia was so easy to work with! She was knowledgeable and so helpful!
(Translated by Google) Raquel Corona had excellent customer service, very friendly and helped us with good offers, I recommend them to you ❤️😬 (Original) Raquel corona exelten servicio al clinte muy amable y nos ayudo con buenas ofertas se las recomindo ❤️😬
I enjoyed working with Tammy buying a new master bedroom set.
Tammy was amazing!!
Our salesperson Emily was amazing and very kind when it came to answering any questions or concerns we may have about our purchase today. She was very eager to help and had a great attitude.
Marlaina was very helpful and she helped with the needs I was looking for in furniture. She really knew her stuff.
Pattie was incredibly helpful and knowledgeable. She addressed all my concerns regarding a new mattress and helped me pick the right one for me. If you ever stop by this location look for her when you're seeking assistance, truly a one of a kind shopping experience.
Myra Tan helped us out with our recliner for our little one’s room. She demonstrated all the options that had the features we were most interested. Thank you so much :)
Mike was awesome! He showed me the furniture I was looking for and the process was quick and easy.
Great experience, Raquel was very helpful…
Professional, well spoken, courteous
Myra was both friendly and professional. She was genuinely interested in helping me find what I needed. She was very sweet and made the purchase very smooth and quick. Highly recommend her!
Raquel was very helpful and extremely nice. It was a pleasure working with her.
Excellent service! Mike helped us out our entire visit! Thank you!
Myra did a great job in fixing my order and getting my furniture ordered promptly great service n friendly
Les was the Ashley Sales Representative that helped me find a new mattress and was helpful from start to finish. Great experience. Was happy with the service received. Go Ashley Stores!
Mike was awesome. Easiest purchase
Very informative and patient pleasure to deal with
Customer service was excellent. Cilicia Bofill was awesome! Gave us great advice and helped me picked out the perfect dinning table where I will create future memories. Definitely recommend!
Michael took good care of me. Found what I was looking for and got me out quick. Thanks for the help.
Great service
Patte, great costumer service, welcoming, answer all my questions and lead me to a good choice and Good deal.
She is amazing whenever you guys wanna come to Ashley just ask for Patricia Good customer service amazing experience thank you
Myra was amazing ! She was fast and efficient. We came in and asking for a sleeper sofa and we had a few request based off our needs and within 10 minutes she found one for us that we absolutely loved ! She didn't try to steer us in a different direction than what we came in for and her customer service was also very professional and friendly! 5 stars for Myra and 5 stars for Ashley furniture! We will be back :)
Myra was great! She was attentive to our needs and very nice and made sure she gave us the best deal for what we were purchasing! She showed us several options for a sleeper couch to help us find the best option! Thank you Myra!
Myra was the absolute best at assisting me! She knew exactly what I was looking for and made the process so easy! Her customer service is excellent!!
Ashley furniture store has so much options! The prices are reasonable and affordable! Quality is unbeatable as well. Les helped us out and he was very hospitable.
Myra Tan was a amazing sales associate she did a great job 💖
Thank you Raquel Corona for helping us today and making it so easy and fast to purchase our furniture A1 service!
Marlaina was so attentive & patient since we walked into the store! She was very sweet & bubbly, gave us time to look around while still checking in on us throughout the store. Marlaina explained details very well and made our experience so positive, we enjoyed our time and are so happy with our purchases today! Thank you Marlaina!
Great customer service Myra Tan
Very helpful, and knowledgeable.
Myra was super helpful. She was extremely professional and experienced in finding the customers needs and get right into the point.
Myra was amazing! I highly recommend her for any furniture shopping!
Mike is very knowledgeable, answered all our questions and was very helpful with our purchase. Highly recommended.
We recently spent over $7,700 at the Ashley Furniture store in Colton, CA. One of the items was a mattress at a cost of $3,000 which turned out to be too firm for our needs. When we went in several days later to discuss with the sales person, his “manager” said we have to wait 30 days before they could address the issue and the options available to us. At day 31, another “manager” told us that there on NO refunds or exchanges on mattresses, ($3,000 is gone since we paid up front), but he could give us a good deal on a new mattress. Why didn’t the first manager tell us that we didn’t have any options rather than making us sleep for 30 days on a mattress that caused us both backaches? We have since bought another mattress from a “mattress” store where the options for “returns or exchanges” were explained in great detail, verbally and in writing, and we were “fitted and aligned” to the mattress as opposed to just laying on it for two minutes. We should have listened to neighbors about their bad experience as well as read the horrible reviews on Yelp about this store.
Katherine was very nice and helpful to me , I was actually walking out the store without a purchase when she asked me if I found what I was looking for . To make a long story short I end up purchasing a dresser and a bed frame with head board. Thank you for your help.
Tammy was a great help! Went above and beyond at helping me find what I needed.
Patricia aka patty. Went above and behind to helpful. She was very patient and understood what was wanted. Definitely will come back as long as Patricia is working here!
Patty was awesome she greeted us when we entered the door she was very helpful throughout the entire process.
Mushtaq was a great help and gave excellent customer service
Mushtaq was amazing gave great customer service
Patty was super helpful and helped us find everything we were looking for ! Great customer service. Thank you Patty!
(Translated by Google) Excellent (Original) Excelente
Mayra great job and answer all my questions
Darrell was excellent! He wasn’t pushy and he listened to what I wanted/ needed. I ended up buying from him.
Very pleasant and helpful staff.
Didnt want a carpet buy gotnone anyway
No pressure, no hassle, and easy to work with
(Translated by Google) Very good offers and service, thank you Tomas for your very kind help. (Original) Muy buenas ofertas y servicio, gracias Tomas por tu ayuda muy amable.
Love the service, very sweet and helpful!!
Very helpful, friendly!!! Very explanatory
Customer service was amazing thank you celicia.
Cilicia is a pleasure to work with, her kind and professional demeanor is quite fitting in the sales floor. Ashli is blessed to have someone who does not make you feel rushed nor did i get the feeling of a sales person presenting. Great Job
We were greeted by everyone as soon as we walked in. Patty was so helpful showed us around, and then gave us our space to look around so we can see more options. great customer service i recommend coming here and asking for patricia (patty) ☺️☺️
Great experience we are very excited and happy great customer service. Ask for Cilicia
Julia was patient with us and answered all our questions. She was professional and very friendly. She made us feel very comfortable. We found what we were looking for and the whole process was simple. Thank you.
Raquel is so awesome that helped me to pick the furnitures that I need, super patient and kind, I really appreciate her!
Excellent customer service super helpful and professional from staff and specially Darrel thank you so much again!!
Came in twice now and Raquel helped me both times. Great prices and great deals.
Julia was amazing in helping us pick our bedroom furniture!!! She listened to what we wanted and showed us items that were in our budget. Julia was not pushy in making our decision. We felt very comfortable and confident. The ladies at the store made this process very easy.
Patty was a huge help, without being to overbearing
This store is our favorite since they always have a lot of options to look at. Raquel helped us pick out a media stand and could not be more satisfied.
Raquel was very helpful and informative. She gave us an amazing experience.
We had a fantastic experience buying our new couch! Raquel was incredibly knowledgeable, patient, and attentive to our needs. She guided us through the options, answered all our questions, and helped us find the perfect fit for our home. We couldn't be happier with our purchase and the outstanding service we received. Highly recommended!
Nice furniture,very friendly Myra was an excellent sales person she give us are time to think and make sure the furniture we were buy was the perfect one for us .very recommended
Al went above and beyond in helping me find furniture for my father. I came in exhausted from the heat and he purchased water for me and helped me around the store in a wheelchair. He was beyond helpful. I ended up buying two pieces for my father’s place and I highly recommend you ask for Al should you visit this store.
I’ve been purchasing from Ashely’s for years. Their sales teams is always so professional and polite. Today Javier helped us with our purchase and we were very satisfied.
Darrell was excellent. It was a fantastic shopping experience. Highly recommended
Patty was very helpful and respectful!! We enjoyed our visit to Ashley’s!
Erum gave us great customer service she was patient and gave us time to be on our own instead of bugging lol we are very happy with our bedroom set
Very nice sales, easy to work with. Happy with purchase
I visited Ashley's to purchase a bed. Julia was very helpful and kind. I got a good deal and am very happy with my purchase.
Les was extremely helpful! Would recommend to family & friends
Marlaina was great, she answered all our questions, quick and painless, when we come back we will be asking for her.
Great and speedy service from Les.
I am so thankful, Javier and Orestes were so helpful. As soon as I came in the door they approached me and just explaining what I wanted, they took me to exactly what i expected. They found ways to ensure I got every furniture I needed for my home. Very professional, humorous and tactful. I will 100% be coming back. I actually regret going any where else .
Myra Tan helped with us selecting our next family room sofas… She was very informative and patient with us in looking for the right set. Very happy with the staff.
(Translated by Google) A pleasure to be served by Raquel Corona. Excellent service, offering and recommending better products, opportunities and promotions. He knew how to guide us in our purchase and demonstrated ethics and professionalism at all times. (Original) Un placer ser atendidos por Raquel Corona. Excelente servicio, ofreciendo y recomendando mejores productos, oportunidades y promociones. Supo guiarnos en nuestra compra y demostró en todo momento ética y profesionalismo .
Tammy had great service and was patient
(Translated by Google) We work with Acima staff (Orestes) and direct staff from Ashley (Daniel), excellent treatment and quick solution!! (Original) Trabajamos con personal de acima (Orestes)y personal directo de Ashley (Daniel) excelente trato y solución rápida!!
I have had decent experience in the past and horrible delivery service BUT today sales person Myra Tan was an angel and has redeemed my faith in Ashley Furniture. Thanks for the help Myra!
Mike was very helpful and quickly got us situated with our furniture.
The sales assistants Mike who help my wife and i find what we were looking for was very helpful
Great service, key was zero pressure. Great job Mike!!
(Translated by Google) Very good service. Nike very friendly. I recommend it. Good material. Those who use it. (Original) Muy buen servicio. Nike muy amable.lo recomiendo.buen material.los que usan.
Patty was very patient and helpful. It was a pleasure to work with her. Thank you
Patty was very professional. She was very patient and kind.
Patty was exceptional I would highly recommend her for anything you like. She's a true professional in what she does.
(Translated by Google) They have many options. Very good attention from Raquel. He was patient with us as we chose a dining room. And he helped us with the entire purchasing process. (Original) Tienen muchas opciones. Muy buena atención de parte de Raquel. Nos tuvo paciencia en lo que elegiamos un comedor. Y nos ayudo con todo el proceso de compra.
Mr. Mushtaq provided us very friendly and excellent customer service. Made our purchase experience fantastic.
Excellent service
Thank you to Mike for helping us. He was very kind and helpful in answering all our questions. Awesome customer service!
Philip was very knowledgeable about everything we were looking at and helped to explain the prices and how beneficial some of the products are and was very kind. Amazing customer service the whole way thru.
Philip was by far one of the most knowledgeable and helpful employees I’ve encountered in the furniture business, directing but not pushy. Gotta come here y’all.
Raquel was really helpful and patience with my sister and myself. Thank you Raquel!
(Translated by Google) Raquel gave us good service and did not help us with all our questions, she was very clear about everything, very friendly and very helpful. (Original) Raquel nos dio un buen servicio y no alludo con todas nuestras preguntas, y dudas fue muy clara en todo muy amable y muy servisial.
Patty was very attentive and professional while helping with our home needs. She is kind and friendly. Thank you for your service Patty.
Patti was truly a joy to work with she was beyond welcoming and knowledgeable. Truly made the experience worthwhile
(Translated by Google) Julia excellent (Original) Julia excelente
Liz help me today made it so easy to shop ,and everything was amazing and professional.Everything was amazing Rick was great and Mike very personal and helpful
Mike was great! Friendly and efficient.
Mike was very knowledgeable on the products and helpful!. Very friendly, patient, and pleasant to work with. The Estrada’s
Store Had good selection and Mike helped us out great customer service
My experience purchasing a bedroom set with Patty was great! Very patient and detailed with financing questions.
Customer service was excellent. Raquel was very knowledgeable, thorough and kind.
Raquel was amazing, she was very patient with us. Explain every amazing details about quality of bed and accessories we were getting. Please come Ashley store ask for Raquel
Myra Tan was extremely helpful with finding us the perfect sectional that we wanted for our home! Definitely recommend anyone shopping at Ashley’s to ask for her she’ll go above and beyond for you.
Raquel was beyond helpful and very patient with me. She showed me different colors, styles and stayed in my budget with the wide selection to choose from. I wasn't pressured at all during my experience and she was very informative. I will definitely come back and let family and friends know to ask for Raquel.
I bought a outdoor wicker table/ chair set and the leg on the chair broke less than 1 week later. After speaking with the store I was credited for my purchase and was able to order a replacement with the insurance at no cost. I used that credit to help purchase my daughter bed set. The representative was beyond helpful and made sure that I left as a satisfied customer.
Really great customer experience from Julia Very helpful and patient guided us throughout the whole process…Really Happy with everything.
Julia & Connie are very patient ,helpful, nice. Great personality. They both helped us choose the best furniture for our new home.
MUCHTAQ is an excellent representative of your establishment. He made my shopping experience pleasant and provided the appropriate answers to all my questions. I am coming back after 7 years and have shopped at 3 of your competitors and he's the reason I bought from Ashley's. Great guy!
excellent service from Pattie at Ashley today.
Myra was awesome! She is so helpful and knowledgeable. She helped us pick out the best bedroom set and mattress for a price we just couldn’t turn down. Definitely will be back if we need any other furniture for the rest of our home
We were helped by Patty, service and knowledge of the products we were looking for, super helpful and kind
Les was very helpful and patient with us.
Great experience. Les helped us so much in designing our home. So patient and kind!
I will never purchase at Any Ashley's Furniture Store. They're quick in making a sale and of course very nice at first. But very unprofessional after you buy item. (Thats after i spent $4000 at Ashley's in Colton). They don't help you at all They give you a # to call which is bs its all a run around . Living Spaces, Bob's and other Furniture stores I've purchased in the past........which was a way better experience. If you weren't satisfied They help you and let you even pick a different item or refund you.....they will do what they can to make it right. So NO CUSTOMER SATISFACTION at Ashley's once you purchased you are screwed!
Myra & Francisco were a HUGE help. My fiancé and I just bought a home and Myra immediately helped us find the best pieces for our place. I highly recommend this store. Great customer service!
Amazing service , friendly
Patty was our sales associate and was extremely knowledgeable and helpful with our search for a new leather sofa for our family room. Patty is very kind and answered all our questions.
Myra tan was an amazing helper with our needs, she helped us find within our money range, super friendly I highly recommend her for your next purchase
If you want the best service ask for Mike! He was very patient with all of my questions and helped me to select the best power lift recliner for my Dad.
Erum was the best and got us approved! She knowledgeable and helpful! We will for sure be coming back to buy more furniture!!
The best sale lady
Fantastic service
Mustard Ahmad was very helpful and kind. He gave us great service and very knowledgeable thank you for your help
Mushtaq was great, Thankyou!
Marlaina was an amazing sales rep and person! She went above and beyond to make my experience smooth and fun!!! She is the BEST!!!!
Myra was amazing with finding us a couch and hanging out with our son. Very positive experience and very happy with our purchase.
Kind and helpful sales rep.
Super helpful mushtaq was super friendly and gave plenty of options and very helpful
Mushtaq was amazing and so helpful!
Mike was amazing! Great customer service and willingness to help… all with a smile!
Costumer service with Mike is the best. 5 ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) The person who helped us (RAQUEL) was very kind and attentive. Any questions, questions, she helped me with everything, recommended. (Original) La persona que nos atendió (RAQUEL) muy amable y atenta cualquier duda pregunta q tube me ayudo en todo recomendada
Marlaina was very knowledgeable and patient in helping us pick out the right fit for us.
(Translated by Google) Excellent customer service, they are super friendly, everything was very easy and fast. (Original) Excelente servicio al cliente son super amables todo fue muy fácil y rápido
Best experience ever!!, Great customer service.
Raquel 5 star service
Great Service!!! Mike was very customer oriented, friendly and willing to help , With a smile We came back at bought a couple more pieces to be delivered. Very happy!
Musta ahmad
Patty was very helpful today, she is very nice and she helped us find what we were looking for!
Renee did a wonderful job. She was a phenomenal help. She is a great asset to Ashley furniture. Can't wait to come back so she can help me some more.
Mike was very friendly and helpful, and efficient processing our transaction. Great experience!
Patricia was so helpful right when i walked into the store. She gave all her attention to my needs and requests. I had her very busy with my many inquiries. Patricia spent one hour of her day with me making sure i left the store a happy and satisfied customer.
Went to Ashley Furniture in Colton looking for a 5 drawer dresser chest Ana was greeted by Dan (Disco Dan) who’s former dance partner name was Kelly as well. He was very pleasant and took me to look at several dressers and let me choose a dresser I liked. He was very patient and never rushed me to purchase. Thanks for all your help if you’re ever in need of furniture go see Disco Dan.
Mushtaq excellent service
Helpful and nice
Patty was very helpful and informative with any questions that we had. We will be coming back soon.
Patty was very professional and extremely helpful. Her customer service was very welcoming and will have us returning real soon.
Very good service. Nice staff. @ mushtaq
Mushtaq great service
Patty was very professional and courteous! She has our business today and in the future for sure! Thank you Patty!
Tammy was really amazing. She found us a great deal on our entertainment center and I am definitely going back with her to get our table.
Tammy was knowledgeable and incredibly helpful. She helped us find solutions for a new home and made the decision making process a breeze. If you’re shopping at Ashley, definitely ask for Tammy!
Excellent service from Raquel , we purchased exactly what we were looking for at a great price.
Today was my first visit to the Ashley Homestore and Pattie was phenomenal. It’s like she knew exactly what I was looking for. I highly recommend Pattie if you are shopping at the Ashley Homestore.
Mushtaq - Quick and Easy
I love coming to Ashley's every one is so friendly and good customer service
Mike couldn’t have been a nicer guy. Very knowledgeable and helpful.
Connie and her team was AMAZING. I will be coming back here for any furniture or decor purchases.
Raquel was making - got my daughter her bed that she fell I love with.
Thomas was great. Very patient with me.
Mushtaq- excellent service!!
Mushtaq was very professional and helpful. Offered great advice and was not pushing to make a sell
Great Experience! Mushtaq was very helpful!
Mushtaq
Kabir was great he was quick and efficient.
It was a great experience, sales person was very helpful and informative that made it an easy and quick purchase. He was very pleasant, thank you
Mushtaq Ahmad was very helpful and kind to us Thank you for your hospitality Ashley’s 👍
Raquel was amazing!She made the process so smooth and easy.Definitely recommend stopping by Ashley's
Raquel was amazing and very professional
Simple and fast! In and out within an hr!
Mike & Marlaina were awesome help. Thanks
Pattie was amazing. She greeted us as soon as we walked into the store. As first timers, gave us a tour around the store while asking questions regarding our preferences on new couches. She showed us a few options and also gave us privacy to discuss and look around. Knowledgeable and patient. Exceptional customer service.
Pedro was an excellent help and answered all of our questions.
Myra was amazing! Helped us pick out a Cal King bed frame which actually was on sale and got the whole set for cheaper than the frame would have been! Thank you.
Raquel was awesome! Let us look around and was right there when we needed her!
Very polite and attentive, explained clearly and excellent service.
I recently had the pleasure of shopping at Ashley’s Furniture and I couldn’t be more satisfied with my experience. The moment we walked in, we were greeted warmly by the staff, and Emily, in particular, provided outstanding assistance throughout our visit. Emily’s knowledge and expertise were evident as she guided us through various options that suited our needs and preferences. She was patient, attentive, and genuinely interested in helping us find the perfect pieces for our home. Her recommendations were spot-on, and we never felt rushed or pressured into making a decision. The quality of the furniture at Ashley’s is top-notch, and we are thrilled with our new purchases. The combination of excellent products and superb customer service makes this store a standout choice for anyone in need of furniture. Thank you, Emily, and the entire team at Ashley’s Furniture for making our shopping experience enjoyable and successful. We will definitely be returning for future home needs and highly recommend this store to others.
(Translated by Google) Myra is an excellent customer services professional, knowledgeable about her work and very kind and very patient with clients, especially older ones like me. I congratulate them for having staff like her. Likewise, Miss Coni, who is very kind and attentive to everyone, I want to continue shopping here and recommending my friends to come, everything is nice and a good price. (Original) Myra es una excelente profesional en customer services conocedora de su trabajo y uy amable con mucha paciencia con los clientes en especial con los mayores como yo los felicito por tener un personal cómo ella. Igualmente a la senorita Coni que es muy amable y atenta con todos quiero seguir comprando aquí y recomendando an mis amistades a que vengan todo es lindo y buen precio.
Mike was a great help! He was friendly, quick, and efficient!
Marlaina was outstanding helped me out a lot was super friendly gave exceptional customer service made me shopping expirence very pleasant
Raquel was the best! So patient and sincere. Bought lots of stuff for the new apt because of her. Thanks Raquel!
Raquel was amazingly knowledgeable. She helped us find everything we needed for our new place.
Raquel was extremely nice and welcoming. We got a couch, dinning table set and small ascent tables and she answered all our questions. Would come again if we need another furniture piece
Myra was so sweet, helpful, and has a great sense of humor! She went the extra mile to make sure we found what we liked and threw in amazing ideas too! Thank you so much Myra 😁
Philip was truly amazing at the Ashley’s in Colton definitely coming back for more furniture customer service was 100/10 also the prizes are amazing here! Best deals in the IE Thank you Philip for all your help truly appreciate it
(Translated by Google) Julia is very kind, very attentive and helpful. (Original) Julia es muy amable, muy atenta y servicial
Raquel took the time to find everything we needed for our new house, we enjoyed spending time with her.
Marlaina was very patient, friendly and helpful. I would go back to the store because of her. So thank you.
Patricia was very helpful and did not pressure us to purchase something in particular.
We came to Ashley's to get a new mattress. PK was very patient and helpful in helping us select our mattress.
Came in to Ashley's to find a good mattress. They had many choices and PK took the time to show us they're inventory and had us try them out. He was friendly and knowledgeable on the products. We'll definitely be back to see him. Thank you PK.
Mushtaq great service
Mush tan was very helpful
Pattie was great! She was helpful with all the questions we had. Did not hesitate to confirm some price's on items we question. Very helpful!!
Patty was super helpful and answered all our questions. She ensured we knew what we were buying and gave us all financing options. Super friendly, great customer service
I had an exceptional experience with Raquel Corona. They were incredibly knowledgeable, patient, and attentive, helping me find the perfect pieces for my home. She stayed after closing hours to make sure we got what we were looking for. Their professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend Raquel for anyone looking for quality furniture and outstanding customer service.
Mushtaq has been very helpful with figuring out with color and mattresses
Patricia was really helpful in showing us around and helping us out with our purchase. She was welcoming and made our shopping experience amazing.
Professional, thorough and friendly service. Mr. Mushtaq found exactly what we were looking for and we completed our purchase in under 30 minutes.
Mr. Mushtaq was Very helpful and nice.
Great customer service from les. Highly recomend stoping by
Mustard Ahmad very helpful with our purchase!
PK was very informative in helping us find the furnitur we need
Mushtaq salesman is very good and helpful person. I recommended him to my friends and family.
Mushtaq
Philip was Amazing he was so Amazing at explaining the process of what we wanted and we got Exactly what we wanted for our kids he took his time greeted us welcomed us step by step and we had the Best Experience at Ashley home store with Philip we got 3 mattresses 2 beds 3 chest and box springs he is simply the Best we were Lucky and fortunate to have had Philip as our salesman Philip Thank you you will Always be our Ashley Guy !!! We do have more purchasing and Philip will be the one we go to thank you Philip for your Outstanding Customer Service!!! And giving us the Best Experience we Ever had thank you for looking out for our needs and meeting them we appreciated your kindness .. and knowledge of everything we wanted Philip you are the Best .people like you are hard to find Ashley furniture.. store is Lucky to have you … Thank you Again your the Best .. your friends the Aguilar’s ..
Patricia was very helpful and attentive when it came down to purchasing a new bed and bedroom furniture! 10/10 would recommend (:
Aziza was the first person I met in store. She was very nice & professional & knowledgeable. She worked out a nice deal. I'm a happy customer.
(Translated by Google) We are very happy with Raquel Corona's service. She is a very patient and pleasant person. It was a pleasure to have her under her service. 10 out of 10. (Original) Estamos muy contenta con el cervicio de Raquel corona.una persona muy paciente y agradable.fue un placer tenerla con su cervicio. 10 de 10.
Liz was amazing ! I came in to Ashley to buy a new mattress , and she was a big help! Highly recommend Liz to anyone that comes in to Ashley to shop!
Micheal one of their sales rep was Very polite and allowed us to move freely without hovering over us. 10/10
Erum was knowledgeable and friendly. We are thankful for your time and assistance.
Great customer service
Erum was amazing.
Julia was great, she knows the store very well. She was very helpful.
Had a good experience, Great customer service. Pedro helped us.
Great service and knowledgeable
Tammy helped me with my purchase today giving great intake in what I was looking for thank you Tammy
PHILIP WAS GREAT DID HIS JOB & GOT US OUT OF THERE!!! GREAT CUSTOMER SERVICE!!!
Excellent, very kind, great worker, I love it!❤️❤️ Raquel it’s amazing🙌🏻
Best customer service with Julia. Very knowledgeable in what I was looking for. Thank you Julia!
Patricia was very efficient and very informative. I was guided in my purchase and very pleased.
Tammy was awesome, very helpful and very informative, very pleasant. Highly recommend her!
Came into Ashley’s Furniture for my first time and had an amazing experience. Al and Connie were very helpful with helping me correct my order . They were very friendly and helpful . Will for sure be coming back for future furniture purchases. I enjoyed the hospitality.
Myra, very helpful and had great suggestions
Julia was great help, gave good discounts and very friendly to talk to !
Julia was awesome i loved how she made everything so easy for me! truly recommend her at Ashley’s
Mike was awesome he was very knowledgeable. He helped us find the perfect living room set!
Was very nice experience the worker was very nice good person she helped us really well and quick
Julia was very attentive and gave us great tips for our interior layout.
Kabir, Thank you for the excellent customer service. Your patience, hospitality, and knowledge of your product and services was amazing. We greatly appreciate it. Walter and Nicole
Mike did an awesome job, made my experience at Ashley’s as smooth possible. Appreciate the help Mike!
Ordered two dressers. Each came with the same wobbly/loose drawer & one is scratched. The technician is currently here & said "They're not all going to be 100%." Didn't we pay for new 100% furniture?! We also ordered two new lamps. One is scuffed & one is dented. I wouldn't return or recommend Ashley in my opinion.
Mushtaq was very nice and helpful
Mushtaq
Great store best customer service
Mushtaq - great experience Thank you!
Mushtaq was very helpful. He showed me lots of options until I found what I was looking for.
Les was welcoming and polite. He was very helpful as to what we were looking for. Highly recommend.
Thank you Marlaina for all your help. You were very patient with us and very knowledgeable.
Tammy she is give is good service she is very nice and very helpful thank you tammy help us 👍
Tammy was amazing. Great customer service, and great furniture.
Pattie, was very helpful, patient,& formative about my purchase, she made everything clear.
Mike was very helpful in our purchase today
Raquel was a great help! Highly recommend her assistance! we couldn't be happier with our purchases for our kids room and our room. Thank you Raquel!
Great customer service Tammy is definitely knowledgeable and great at what she does !!
Patty was excelent
Myra provided an excellent service!!! She has great customer service and had great energy.
MarLaina provided a grade of customer service reminiscent of what customer service was like when "Customer was King"...working with her was absolutely fun! She set a new standard by raising the bar to an unimaginable level. I Am her "Raving Fan" advocate and will go out of my to let all my friends and family Know to seek her out when shopping at Ashley's. She paid attention, she listened to my requests, and left no stone unturned, in responding to my needs! Marlaina ROCKS!!!
Mike was really helpful in assisting me with purchasing a new mattress. I was nervous coming in and figuring out which mattress could be right for me. He was knowledgeable and explained the difference in the product and how the materials differ
Mike and Khabir both were really helpful and had a great experience. I was able to purchase a really nice piece of furniture at a great price.
Patty was great helping us pick out new furniture, showing us how the furniture works, and suggesting alternatives while giving us space to look around by ourselves. Highly recommend her. I received my deliveries and am happy with the service of the team who put together the furniture for me. They even worked around that I was also having movers there at the same time. The products seem very nice and comfortable so far.
Needs a purchase with a urgent delivery before because it was a surprise for mom and the lovely Myra was able to help me out.
I was attended my Myra tan she is wonderful salesman and helped very much in choosing the right mattress for my scoliosis. Really recommend coming here.
Stop by to get some couches for my mom and got greeted by Tammy Newsom as soon as we walked in the door. She made the entire process such a breeze and gave us a great discount/ deal she answered every question we had. Could not have been happier with her help and how welcoming she is. If you are thinking about buying anything here definitely recommend her she will not try to push or upsale anything on you she will try her best to find the best deal for you.!
Thanks Mike
Pattie was fantastic! She was very helpful and super patient. She made my family’s experience wonderful. We look forward to coming back soon!
Patty was extremely helpful, accommodating to our needs and knowledgeable. We were well served and her assistance made us very comfortable with making the decision to purchase furniture from Ashley.
Quick and easy
I knew what I wanted when I went into the store. I was greeted by the salesman who showed me what I was interested in. I was able to make the purchase and pick up the items the same day. The salesman did a great job with customer service.
Our experience with the store and Myra Tan was amazing. She made everything so easy and enjoyable. Would definitely go back!
Patty was very helpful and and she was very nice! Made buying things here super easy!
Philip helped us out today and an amazing help. He was very professional and polite and made our purchase very easy. Will definitely go back for any of my future furniture needs!
Tammy was very helpful. She answered all our questions. We were here to purchase a couch for my son and she helped me with my purchase of 2 chairs.
I had a great experience buying a couch today at the Colton location. Tammy was very helpful and helped me find a couch I wanted. She answered all of our questions. Ended up finding a couch I was happy with and will fit in my home well. Great experience.
Julia was very helpful with picking out our new couch
I purchased a couple of items for my house. Sales rep Raquel was beyond helpful I was very happy with the service she provided.
Mayra Tan from Colton was absolutely amazing! We gave her our vision for our living room and she exceeded our expectations and we were done so quick. Thanks so much Mayra!
Patty B was amazing in helping me purchase a bed and mattress for my son. I would highly recommend her.
Les was an amazing person to work with. As soon as we walked through the doors, we were immediately greeted enthusiastically and he did an exceptional job from start to finish. We were able to get everything we needed at an affordable price. Thank you, Les!
My husband and I had a wonderful experience this time around. We came in looking for a new dining table, and we knew what we wanted but needed some space to browse by ourselves. We were greeted by Marlaina at the door, and then she escorted us to the dining table section. She then politely excused herself to give us time and space to allow us to comfortably shop around. We circled the whole store, taking our time, trying out different tables, and discussing what would suit our space. Then, when it came time to purchase, we made sure to go back to Marlaina because we greatly appreciated how she gave us our time to look around and wasn't your typically pushy salesperson. Thank you, Marlaina, for your help and patience.
Marlaina’s customer service and professionalism is absolutely superb. She helped me find the rug I desired and made it happen. I so appreciate her service, it is 5 star service. Thanks Marlaina!!!!!!!!!!
We are soooo very happy and please by the help of Miguel and Connie! Miguel found all of the furniture we asked for and Connie assisted with the financial to fit us best! Will be coming back for more.
Mike Foster was excellent! He was very professional, kind and patient with my husband and I changing our minds multiple times. We will definitely return to Ashley's and ask for Michael!! Thank you for a great experience.
Cilicia was an awesome help . It took me 3 trips to decide but once I did she made the process go smooth .
Great customer service!! Raquel was a rockstar. She showed us what we were looking for but wasn’t pushy. Would def recommend!!
Liz was very helpful and walked me through my financing information very thoroughly!
(Princess) is amazing. I love her energy and expertise
Great and efficient! Ask for Mike!
Mike was great
Great Customer Service. 👍🏼 Thanks Mike and Darrell.
Great costumer service from Mike!! Mike has been really helpfully every step of the way!
Raquel Corona was very helpful. We bought a loveseat and couch. She spent a lot of time showing us many sets. We will ask for her when we need any more furniture.
Patty was very nice and I found what I wanted. I don't have my furniture yet, I'm waiting on shipping. I purchased a loveseat to match and some decor
Rick is excellent!
Tammy was very helpful, no pressure.
Brought our family living room Furniture with Raquel's help. Thank you very much. You made the purchasing process quick and easy.
Mushtaq was very friendly
Salesman Mushtaq was fantastic. Very friendly and knowledgeable
Patient, friendly and very helpful
Mushtaq, greate sales person
Great service from Myra Tan. Very friendly and patient.
Mushtaq did a great job helping us find a bed set for our daughter
Mike was very helpful and very patient with me. i asked a lot of questions and he answered every one of them. he has amazing manners and just a bright personality overall
Marlania was super nice and helpful
Myra assisted with showing us temperputic mattresses. Very impressed with her knowledge and ease of explaining it's features to us. We are looking forward to purchasing one soon. Thank You Myra. Go See Myra!
Myra from Colton assisted us & I’m just lost for words at how impressed I was with her customer service, please ask for her! Thank you Myra!!
Patty- very friendly service
Raquel was amazing !!! Highly recommend her an her excellent customer service !! Thank you for making our experience wonderful a painless!! You are great!!
I was really pleased with the help Marlaina provided my family and I. She was very friendly, full of smiles, caring, and patient. She answered all our questions. She was great!!
Les Was Amazing Helped me with all my furniture explained everything with pick up and helped us with a discount
Mike was amazing help
Came in looking for a sectional. As we walked in Mike was quick to greet us and smoothly identified what we were looking for. He let us know the areas of the showroom with the items we were looking for. Mike helped making our decision on the couch and also the quality of the couch.
Raquel provided great customer service. She made the process fast and easy.
Mike was very knowledgeable and friendly. Great customer service.
Raquel is an amazing seller! She was patient and courteous. She took her time with us and took care of us. Definitely go see her.
Amazing experience overall. Process is so smooth and fast. Thank you!
This is all about the salesperson. Ash was so personable and professional. He made our shopping experience perfect. Very helpful, never pushy.
The Colton store is nice, clean and just big enough. I am real happy with my new bed (TEMP ADT 2.0 MED QN MATT), the delivery was same day, and I slept amazingly. I also bought the Francesca Reclining Sofa. That will be delivered in a few days. I'll follow up with my.review on it.
I came to the Ashley Store in Colton and Patty assisted me throughout the purchase. She was very patient and found ways for me to get the better items at lower price.
Les was very helpful. Very happy with my purchase.
Patty was wonderful and very patient. Would love to recommend her to anyone buying Furniture here
Mushtaq He’s very helpful and gave me a really great deal. Thank you Mushtaq.
Helpful store! Raquel did an amazing job helping us find our couch. Hope to come back soon. 😁
Raquel was very helpful! She has a kind heart and is a great seller. Will definitely come back soon! 😊
Raquel did a great job helping us pick out a new sofa! Really appreciated the service!!
We had a pleasant experience buying all the furniture for our son’s new home. Great products, and wonderful customer service.
Tammy was Awesome! She helped us pick out a great living and dining set for our new home.
Raquel was an amazing sell’s representative. She was very informative, friendly, and helpful. Left with my new living room feeling happy and excited !
Myra was the best! Very open to walking around the store with us with grace and patience!
Patty was very helpful very professional I recommend this place ten stars plus
Mike was so kind and attentive. Not pushy at all and provided me with the most deals he possibly could. Very happy.
Requel She was extremely helpful, kind, courteous and professional. We enjoyed working with her.
Thomas did an amazing job at helping us out
Employees are all very helpful and pleasant
Mushtaq is the best! Go and see him!
Pattie ⭐️ If there were more stars I would Love to add ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, she went above and beyond excellent customer service excellent knowledge ⭐️ she is the best ⭐️I will be using Pattie again definitely Kindest Regards Linda
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq did an amazing job. Happy with the purchase
(Translated by Google) Mrs. Raquel gave us excellent service today at Ashley store 👌🏼 (Original) Excelente servicio nos brindó el día de hoy la señora Raquel en Ashley store 👌🏼
Mike did an amazing job helping us! Smooth purchase in and out quickly not pushy patient and experienced
Great customer service!
Great customer service.
Raquel was amazing! She helped us find the right mattress.
Love how they make their own furniture
Had an amazing experience today at Ashley Furniture with Patty. She walked us through everything effortlessly and I would definitely come back for her help again.
Excellent. Raquel Corina was the best. She is very knowledgeable in what she did. Very professional and very congenial. We wish you all the best Raquel. Hope to do business with you again.
PK was excellent. He did more than we expected and we were extremely satisfied . Extremely knowledgeable , and answered everything we had questions on . Was able to help us save more and get more for our money . Great customer service, highly recommended him . Thanks PK
Patty was great! Very helpful.
Raquel was very helpful during our visit to Ashley! She went out of her way to show us all the options the store had for our home! She was incredibly helpful with my mother, who only spoke Spanish.
Les Cardenas helped us in the Colton store and was fantastic!! Great job thank you so much
Before I took my card out to pay in full I ask if they had it in stock they said yes then I call to make a appointment to pick it up they told me they don’t have it till like in a week so I said ok made other appointment to pick it up now 2 week out I said ok o well my appointment was for Sunday at 12 then I get a phone call at 11:30 that same day Sunday after I drove there waste time and gas money of course then I show up and tell them I want my money back to the lady in front she said we could deliver for free for you so I ask her but are you 💯 sure I’ll receive it the day you tell me she said no so then going back so how does that help me I need to ask for day off to receive the bed and maybe you guys would not show up so she said I was acting disrespectful so she said I am done talk to other person same think told him I want my money back same thing he told me at the end they treated me with no respect And my worries and treated me like I was not a customer never will go here again! You quit to Cell, but for customer service they lacking on it will not not recommend this place at all! Very disappointing I heard great things about this place but at this point never going back Not even an apology from them saying that they screwed up!
Mike was very knowledgeable, patient and most importantly didn't hover! Made us feel very comfortable. Thanks Mike!
Derrell was Super helpful and very attentive. I only bought it because of his hospitality. I will continue to buy all my furnitures from him from Ashley’s. We bought a leather sectional and it was such a great price!!
Very nice and very professional
(Translated by Google) Raquel Corona Very good service, very friendly Excellent person, thank you for your help (Original) Raquel corona Muy buen servicio muy amable Exelente persona gracias por su alluda
Mike was really nice and helpful
Really appreciated Raquel with showing us and giving us time to shop around without feeling rushed. She gave us options and listen to what we were looking for.
Mike was very most accommodating. He was very patient and spent more than 30 minutes with us. He made sure that we would meet our wants and needs. Appreciate him and when we come back we would be looking for him again. Thank you mike!
So disappointing don’t buy from ashley they don’t help out after they sell you a product. They were picked up from the ware house to when opening this is what we got . We called customer service they sent a technician to inspect to find out they aren’t giving us new ones one providing 1 new sectional out of the 6 we purchased.Now we are stuck with stained used couches that we have to make payments for .
Raquel gave us an amazing experience at Ashleys. She gave us room to think while continously being present to answer all our questions all while being amazingly helpful/considerate of our costs. 5 stars for her🙂
Myra gave excellent service and extremely helpfull.
Mike was very helpful
Had a great experience. Noah, the sales person who helped me, was professional, informative, and helpful.
Amazing experience! Julia handled our order with tremendous courtesy and professionalism. She clearly knows what she is doing and we are grateful for her. We placed a massive order over the phone and took care of the purchase and delivery with incredible ease!
PK helped me. He was very nice & helpful.
James Babatunde was wonderful, we knew what we wanted and was in and out. I felt he gave me honest feedback on the best furniture choice for my needs, gave me the space I needed to shop and decide what I wanted and had a great sense of humor! Go see him for all your furniture needs.
Iam so happy with the wonderful customer service from ROBERT. From the moment we walked In we were in no pressure to buy. We took our time and he didn’t hound us around the whole warehouse like how we experienced in the past that kept us from buying here. Glad we gave it a second try and found Robert. Everything was great. His picture should be up!!! Every time we visit we will be looking for him. Also as we were in the process of finalizing our cart an a couple came by looking just for him. Thanks Robert! We will be seeing you again for our next buy.
Absolutely no pressure to buy. Great customer service. Very Knowledgeable. I Encourage you to see Robert.
Tammy and Thomas were amazing tonight. TNT was dynamite. They were super patient, helpful, and knowledgeable. Thank you so much TNT!! We will definitely be coming back for any furniture needs.
Pattie was fantastic. We bought bedroom furniture for our daughter, and all was easy. Excellent saleswoman.
MUSHTAQ WAS VERY KNOWLEDGEABLE AND KIND. HE HELPED US WITH PURCHASING A BEDROOM SET, LIVING ROOM SET AND DONING ROOM SET. WE ALWAYS GO TO ASHLEYS FOR FURNITURE AND WILL CONTINUE TO DO SO GOING FORWARD BECAUSE OF THEIR AMAZING STAFF!
Yajaira, was very helpful from the beginning, she gave us good advise helped when we were undecided, very patient I think she was great. And Orestes from acima gave us a great experience and a fast approval on $1 down financing
Great customer service. Very helpful.
Patty was very helpul and explained everything well through our buying process . I highly recomend asking for her assistance when buying at the colton loaction . Thanks again patty
Robert was very helpful and patient.
PK did an amazing job helping us pick out a new mattress and couch! It was really great to connect with an associate that had similarities to our own lifestyle and gave great personal recommendations. I'm so excited for the zero gravity after Disneyland. 🤤
Very nice, professional, excellent service
Tammy was amazing made the process smooth and easy.
Mike took care of all our needs to our new home
Raquel was amazing was able to get us a great deal on our brand new room setup will definitely be coming back she was so helpful and patient with my indecisiveness
Raquel was amazing was able to get us a great deal on are brand new room setup will definitely be coming back she was so helpful and patient with my wife’s indecisiveness
Great customer service and a wonderful smile. Patricia answered all of my questions and assisted me all the way through. Thank you
Good service didn't have what I was looking for
Tammy is very helpful and very patient. Amazing worker.
Came in to buy some furniture, didn't feel rushed or swarmed by salesmen/women. We ended up with Kabir and he was very helpful,knowledgea ble and friendly. Thanks for assisting us today.
P.K’s customer service was outstanding, he was patient and respectful of our needs, we felt comfortable, great with our purchase and P.K orchestrated that experience
Robert was one of the best salesman I have ever encountered! Very professional, nice, Honest, funny and knowledgeable. Plus more. It’s rare to find a salesman that is on commission to be as good, honest and patient as he is. Will definitely recommend him and Ashley to friends and family!
Great customer service, especially from Myra Tan! We told her what we wanted and she got to it! Very satisfied with her customer service skills.
My experience with Ashley has been subpar. Even working with customer service has been months and months back and forth on a warranty claim. Phillip at the Ashley store in Colton was amazing. I was in and out and he was so easy to work with. His manager was very helpful as well. I would love to work with Phillip again. Anytime I go there I will ask for him.
Excellent experience, Thank you Mike
Josh at the Colton location has been a pleasure to work with. This was our second purchase with him. He is very friendly, informative, knowledgeable and too salesie. The delivery was smooth and seemless. They were quick to install our purchase and very friendly.
Tammy helped me and was Extremely helpful and patient with my selection. Made my shopping experience pleasant.
We bought a temrapedic bed with a smart frame. We were told that it would fit our bed and it doesn't. The bed is higher then our waist and we are tall.
Raquel was WONDERFUL and very helpful. She deserves an A+
Patty, is such an amazing sales rep. She takes care of us like we are family. It’s our second transaction with her. We are leaving very satisfied. Thank you Patty
My salesman, Les, was terrific!
Pattie was very kind and helpful . We found exactly what we needed thanks to her excellent customer service. Thank you
multiple rescheduled appointments because product was not delivered to warehouse in time. Drove down from hesperia to pick up and they didn’t have my appointment saved.
Very friendly, knowledgeable and helpful. Thank you!
I had a wonderful experience with the general manager Alfredo and trusted advisor PK. Highly recommend speaking to both of them and working with PK for any furniture needs! I felt well cared for, respected, comfortable and like they tried their best to take care of my family. I am very grateful for the experience to help me get my furniture for our first home!!
Ms. Raquel Corona is an outstanding representative. She was a very polite and comfortable to be around. We would highly recommend her to everyone. Parra Family
Great customer service
Experience was great… Raquel was a very great help got me exactly what I was looking for at a good price.
Great service by Mushtaq today!
Tammy was the best! She helped us decide on a beautiful sectional and so patient with us going back and forth for over an hour. Thank you so much!!
See Tammy when you stop in. She will get you what you need!
Patty has amazing customer service, she's very efficient and kind. She helped my family get furniture for our new home! Amazing service !
We had a great experience shopping for mattresses and bedroom sets! Mike our salesman was very enthusiastic and patient with us!
Tammy was our sales rep and went out of her way to match our furniture by carrying chairs onto different floors. Excellent experience. Very highly recommended.
MUSHTAQ AHMAD Thank you for your help!!!
Mushdaq is amazing!!
1st time at Ashley, great experience! Excellent Customer Service!!! Myra is great!!!!
Mushraw Great service
Had a great experience at this store. Raquel was very helpful, nice, and friendly. She made the selections so easy for me. Will definitely come back when I’m ready to replace my sofa.
The customer service was awesome, especially with the lady I met. Her name is Raquel Corona. She was very polite and answered all my questions and I was satisfied with all my purchases.
She was very helpful and courteous. She helped me with all my needs. I recommend Julia when you visit Ashley.
Raquel was really great to work with!! She gave us enough time to think of without putting much pressure on us. Overall a great experience and a pleasure working with Raquel.
Raquel was very helpful
Great customer service from Julia I. We didn’t feel pressured to buy a single thing. She was sweet and knowledgeable about all the furniture and mattresses. She listened to us and knew what our style was! This was our second time back to Ashley’s. We bought our couches and patio furniture last year and now our bedroom set. So happy can’t wait to get our furniture! Thank you :)
Buyer beware!!!!! I purchased a sectional couch almost $4000 dollars later. The couch makes loud noises when I sit in every section of the couch! I would highly recommend going with a different manufacturer that stands buy there products. See the video for yourself,
Amazing service, Aziza did amazing!
Mike is awesome best sales person ever!
Mushtaq was a great help
Very helpful!! Mushtaq thank you
Patty was very Profesional and patience.. Thank you Patty..
Tammy was very very helpful fast and friendly I diffintly will recommend her and Ashley store
Pattie was very help and understood what I was looking for. Well come back to this store to purchase again
Sales associate Thomas was extremely helpful while he assisted my wife and I pick out and buy our sectional. He made the process very enjoyable!
It was such a joy buying a piece of furniture from somebody so knowledgeable about what we were looking for. Also, never feeling pressured . I would definitely recommend Thomas as a wonderful sales representative if you’re looking for furniture. He even went out of his way to get my mother a wheelchair and push her around the store while we were looking
I purchased a bed, mattress, and coffee table. Mushtag was friendly and knowledgeable and did not hover over me while browsing the store which I appreciated.
Mushtaq was friendly and helpful
Excellent services!Great prices. Great employees(top to bottom). Highly recommend Ashely’s.
Patti was amazing. She took the time to help us and was very attentive and made the transaction easy
Myra Tan was great and very informative. Let me and my husband discuss with out being pushy.
Julia was efficient and awesome! She is attentive and worked with my understanding my budget and helped us leave satisfied customers! Thank you Julia!
Noah Loveridge, was very helpful & friendly! Great sales man, will be back.
Mushtaq helped a lot
Connie & Hyam were ah wonderful help!!!on helping us out choosing our couches
Mushtaq highly recommended! He helped us out alot and good salesman.
Mushtaq did a very good job and good deals! Highly recommend. 😊
Noah Loveridge did serve us very good during our visit. Highly recommendable.
Ashley has always been my go when it comes to furniture and household accessories. Mushtaq welcomed my family and I at the door. He was very willing assist us and was great to work with.
I came to Ashley’s furniture to buy a bed. Ashley has a wide variety of mattresses. Mushtaq assisted us and was most helpful and answered all of our questions.
Les was so patient and helpful! He was very knowledgeable in helping us pick out a new couch and loveseat. Thank you so much!
Came in today looking for a set of couches for my living room. Pattie who attended me was great. Fulfilled all my needs. Overall great service. Thank you, Pattie!
Very satisfied !! Raquel corona was very helpful, she was never pushy about trying to make a sale she explained every question we had in detail very patient with us 😄will Come here again
Mustard was very nice and helpful
Mushraq really good customer service e really helpful and patience.
the moment we came in Aziza greeted us and was so helpful in directing us to what we were looking for. she gave us time and space to look around without making us feel rushed or like she was hovering, so we really appreciate that! we were looking for a sofa sleeper and found the perfect one for our family!
Very nice being handled by Patty with finding my Sleeper Sectional with Chaise
Mushtaq Ahmad, did an amazing job helping us find what was missing in our home… can’t wait to live it out with my family. Thank you so much
Can’t go wrong with Ashley’s! Today we had the pleasure of meeting and being assisted w Patty! She is such a sweet and attentive lady. The husband and I will be planning our next visit in a few months as we spotted a few items we wish to purchase.
Julia was very kind and patient with us she was also very helpful and answered all the questions we had, would really recommend buying with her
Ralph Perez was a big help on help on helping us find the perfect mattress as well as a bed frame and gave us some amazing pillows to accommodate our new comfortable mattress 10/10 would recommend coming here again! Great experience and excellent service
Thomas and Raquel took good care of me and my fiance. Would definitely come back to purchase more furniture in the future.
Erum was so helpful and so kind , really loved my first experience here .
Great customer service
Love the customer service here, Marlaina was awesome, and very patient with us. Would recommend her for any future purchases.
We got our sofa here for the 2nd time! We love all the options and price matching. Customer service was awesome. Thank you Mike !
Mike was awesome. Would recommend for your next Ashley’s trip.
Liz is amazing!
Liz was great!
Ashraf was a great help!
Mushtaq great service highly recommend
James B. helped me out with picking out some furniture and he was great. Gave us space, not pushy, had great advice and taste. He worked with us and it turned out well. Would return in the future!
Raquel greeted us warmly at the entrance and listened very patiently as we explained the needs for my 80 yr old aunt. We got everything we needed, a bed, a new recliner and a dinette. Raquel offered several suggestions that worked well for my aunt. We couldn’t be more pleased with the experience.
James was Great! Super helpful! We were literally in and out! Can't wait to get our sectional and console table!
Mushtaq was an awesome! Thanks for the great customer service!
We really like to think and honor Noah for his hard work, his patience, and his understanding as it did take me two days to finally Pick out my perfect decision on furniture he went above and beyond as staying late two hours the first day and of course, because I am so picky I decided to change my mind on my whole purchase after we spent all that time before picked out, another set had to go through all the financial paperwork and walking around the whole store again he did it with a smile on his face, patience, patience, lots of patients overall I was able to pick the perfect furniture set for my home and I’m very, very satisfied , rate from 1 to 10 I would have to write him a 10 but that is lowballing, the score wish I can go higher as she does need to be recognized
Mushtaq
Muahtaq is an amazing sales person, I highly recommend him, thank you brother
(Translated by Google) Lester very kind and attentive (Original) Muy amable lester y atento
Marlaina, Thank you so much for your kindness and help!!
Raquel was very helpful! She was always available whenever we had questions!
Mushtaq was very helpful to us and he was friendly and he gave us a great service.
Cilicia was great help and made everything easy for our first time at Ashley’s and worked good to get us a great price.
Sales rep was fair. Trying to get my product was another story all together. Had an appointment and said I didn't, came back 2 days in a row. Still have to wait. Not a single customer at pickup but me. Communication with the customer was awful. No appreciation for their customers
Ashraf was very helpful, gave us insight and options based on our price range and found us a dining table we fell in love with. Without a doubt ask for Ashraf if you want great customer service and is attentive to your wants/needs.
Marlaina was very helpful and knowledgeable. Great customer service from everyone we came in contact with.
Horrible! The sales people don’t tell the truth
Myra Tan was great
Pattie was very professional!!She allowed me to inform her of what my furniture need was, She did not pressure us into a sale therefore we did purchase a leather sectional with additional pieces , Thank you
Mushtaq was the best at helping us!!
Mushtaq was very helpful and knowledgeable, made furniture buying quick and easy.
Yes, I'd like to give a shout out to Ashley's furniture in Colton, California and especially to Kaibar. He made it possible within less than 24 hours for me to have a table that I've been looking for and I got it delivered today along with my furniture and I really want to thank him for going out of his way and making it possible. I love Ashley's furniture. I have utilized them for many years when I need something and I will continue doing it. Thank you so much for the excellent customer service.
Worst place to go to !!! DO NOT SHOP HERE! I BOUGHT A 7,000 DOLLAR BED AND THEY GAVE ME A 700 HUNDRED DOLLAR GIFT CARD yet when I tried to use it they said it's an expired card ! Yet the card had no expiration date!!! And that they had new management! Yet the manager said she could see how much of the gift card she could redeem if I bought more things !!!! Are u kidding me f this place ! Horrible don't waste ur money here and if they offer u a gift card good luck ! Terrible and trust me I don't like giving a bad review but this place needs the negative stars added to this review.
Patty was very professional. She went the extra mile for us when it came to purchasing our furniture. All other staff members and managers were friendly and made the process super easy. Reach out to Patty for any of your furniture needs. Thank you for your wonderful customer service!
Jennifer is the best sales person ever!!! We come every year to buy furniture and ask for her assistance. She is professional, honest and caring. Thanks for helping us.
Mike was very helpful and patient. Great customer service.
Really happy with my purchase, even though it took 6 weeks to deliver. They're still short 1 lamp, but hoping that arrives soon. The price was in my budget, the sales guy didn't overtly hover (but kept an eye on me) and the delivery was professional. They refused to budge on the delivery fee, so I had no compunction to tip, and surprised they didn't wait around expecting one. They put the legs on the couch, packed off the dunage and left. I got phone calls before and after, even one to alert me the 2nd lamp didn't make it. I really appreciated the communication. Nice job, Ashley Furniture! UPDATE: The second lamp arrived, a great experience.
Ashraf was very personable and patient. We ended up buying a whole room full of furniture! Definitely would buy from him again
Alabama was so helpfull very welcoming and Connie manager was outstanding beautiful place
Marlaina was super helpful and went out of her way to help us find a solution for an entertainment center!
Great experience!!
Very good, friendly customer service. Well laid out store with lots of options
Julia that’s awesome. She helped us pick out our furniture. She knew a lot about the furniture and the products at the store.
Excellent service! Josh greeted me and helped me all the way. His patience to answers all my questions and concerns is greatly appreciated! His knowledge and expertise helped me to take the right decision!! He deserves a bonus or promotion because he is doing his job with elegance and excellence 👏 Thank you!
Marlaina is great and I just love her personality
Marlaina was an exceptional sales person who was knowledgeable and provided great customer service.
(Translated by Google) RACHEL SERVED ME VERY WELL. THANK YOU (Original) RAQUEL ME ATENDIO MUY BIEN. GRACIAS
Phillip was very helpful, learned something new about mattresses. Thank you
Josh helped my parents and I out, it was great customer service! He helped us through the whole process from applying for a credit card to the discount for healthcare workers. He helped calculate everything for us as well. Definitely recommend!
Really happy with my purchase. I would recommend Lizbeth to help you. She made the process for us smoothly!! ✅✅✅
Great shopping experience. Thanks for your help in making this easy breezy Mike!
Princess is an amazing salesperson. I recommend requesting her for your service.
Julia iglesias was my mom and mine sales associate. She was very patient with us and showed us all of the options for chairs, bed and mattress
(Translated by Google) Julia Iglesias... incredible attention, thank you very much for your help 😊 🤗 😉 (Original) Julia Iglesias ... increíble atención muchas gracias por tu ayuda 😊 🤗 😉
The sales associate I was very, very helpful. I really appreciate her help.
For me Chris Garcia my experiance here at Ashley Furniture meet all my expecations and the service was excellant .My sales Rep Michael Foster was a great help and answered all my questions that I had .I would recommend all my friends and family to shop here .I would like to Say thank you to Ashley Furniture, Michael Foster,And Miguel R
Mushtaq in Colton was so helpful with guiding us to the matters that foot our needs the best. He was informative but not pushy either when we said we needed to talk about it
Phillip was great. Not too pushy, but was there when we needed him. He was very knowledgeable.
a lot of patience, unfortunately I couldn't find what I was looking for, 100% recommended and very affordable prices Thank you 👍
Myra was amazing. So patient and helpful.
Thank you to Felipe for helping us out. Very nice and welcoming. He helped us get our bed set. Thank you!
Mushtaq was very helpful, he is a good salesman. Thank you much.
Ashraf was very helpful on our purchase
James Babatunde was very professional and helpful! He was approachable and greeted us immediately as soon as we entered the store! In addition, he had our best interest at heart and made the interaction very comfortable!
Mushraq Great service
Experience was amazing and Les answered all out questions and was so helpful, definitely recommend him for anyone who is looking for furniture.
Patty she was great she helpes with everything I needed .really appreciate
Darrell provided exceptional assistance and displayed a remarkable level of kindness in helping us uncover our future purchase.
Had great service from Mushtaq at Ashley! Very helpful and showed us many options that fit what we were looking for.
The in store experience is sufficient. The staff is helpful. The problem is when you pick up items. As I experienced, from the time you purchase to the time you pick up can be several hours later. Not exactly convenient if you ask me.
Mushtaq was very helpful and processional.
Purchased a patio set and got a great deal.Patti helped us out. The checkout process was smooth, and Patti arranged for the delivery at a time that was most convenient for us, which was highly appreciated.
Marlaina was great loved how kind she was and made you feel very comfortable and the overall experience was great and we got exactly what we asked for!!
Greatest costumer service ever thank you Myra and Erum.
First time here and it was quick and easy!! Marlaina made sure we knew exactly what we wanted before making any decision and helped us through the whole process. Would definitely recommend buying furniture here experience was 10/10!!
Pablo was very professional, andvery nolegible Thank you so much for your great service, Pablo
Katherine and Edward where Fantastic Would highly recommend
James and Sara Bella were awesome 👌... very helpful and knowledgeable
My experience was Beyond AMAZING! Myra Tan is the BEST made us feel so comfortable. Thank you
James was very helpful. He let us shop around and helped us out when we were ready. Will come back for more furniture.
Ashelys helpd us get a bed fram for my mom on Mothers Day. The associate were very helpful and attentive. Their prices are unmatched. Thank you Ashleys for helping us gift something special to our mom.
Thank you Julia
My experience at Ashley was very welcoming, from when I walked through those doors. Edward was awesome . He helped me find what I was looking for . I didn’t feel rushed , and he was very, very patient with my indecisiveness. I will definitely be coming back.
Mike was very kind,and an excellent sales person he really knew his stuff .
Great service! Mushtaq was very helpful and friendly.
Mushtaq Ahmad was a great guy helped us a lot wasn’t too pushy and made us feel welcomed.
Found the coffee table we were looking for. Thank you Mike for making our search and purchase so easy.
Mushtaq was incredibly helpful and super patient with me making up my mind. Great selection and service! Ask for Mushtaq. He is great!
James B has great customer service!!! 10 out of 10
James was amazing!!!
Yesterday I was ready to purchase a bedroom set . But the sales girl wasn't friendly enough and made me feel uncomfortable with her comments like how I wasn't going to get a better deal somewhere else.
Patty was excellent! She listened to what we were looking for and showed us different options. She was patient with us and gave us time to look around and checked up on us throughout our visit. The purchasing process was thorough and easy with her. We will definitely be back to work with her for our next purchase! Thank you Patty! ☺️
Patricia was amazing as always! We have shopped with Patricia since like 2018 and she always provides such great customer service that keeps us coming back to Ashley!
Patty was excellent! Since the moment we walked in the door, Patty guided us through the store and answered all our questions.
Mustang great service Thanks
Mike was very helpful and quick at helping pick out a bed and dresser.
Patricia was very attentive and helpful.
Raquel did a great job helping us out! Left very happy with our purchase
Mushtaq was amazing in assisting me with my first purchase at Ashley‘s furniture store thank you!
Mike was extremely helpful and polite. Atmosphere was lovey and welcoming!
Mushqua was professional and polite. He was knowledgeable about his products/furniture and liisten to our need
Amazing customer services , she was able to guide us and all the process, very knowledgeable member our your team.
Mike was very kind and helpful!!!
Good quality furniture. You can ask for Mike, he is the best person to assist you, he was very helpful, efficient, professional and went far beyond in assisting and inquiring in what you are looking for. It helps to look for what you exactly need online first and ask about it and it will save you time.
Raquel was great to work with on picking out our furniture. She was very helpful and informative on our selections. She was very knowledgeable and helpful
Mike went above and beyond in helping us find a dresser that was similar in color to our current bed and within our budget! Great customer service!
Mike was such a great help. We had a quick and easy process and he was able to answer all our questions.
(Translated by Google) Raquel Corona, excellent service at the best Ashley furniture store in Colton CA I highly recommend them 👍🏻 (Original) Raquel corona , excelente servicio en la mejor mueblería Ashley en Colton ca se las recomiendo mucho 👍🏻
Had my XL TV Stand and Dining table delivered today while I was at work . My mother was home to receive them and let me tell you the quality of the TV stand is Horrendous ( see photos ). It has dents all over, misaligned, gaps and separations, the shelves were not installed and to top it off the doors were installed backwards. How? . So I gave the store a call and was told tough luck basically that once it's delivered there's nothing they can do and I'd have to open a case wait for a technician to see if there's anything wrong with it and go from there . I mean come on, just look at the photos which I emailed, you can clearly see this thing looks like something from a yard sale not a new item like the one on display at the store. The stand came built wrapped in movers blankets ( how does anyone let this go out of the warehouse for delivery ). And how do the delivery guys think this was ok to leave? I'm very disappointed and infuriated not only by the product but also by the fact no one can help and I'll have to wait and see what happens . When you're there to purchase the customer service is great and they solicite a 5 star review from you. But after the fact good luck. $200 for Premium delivery and Setup for this is ridiculous. By the way I asked to speak to the store manager and was told no one is around, but when I was there shopping there was at least two of them . My previous stand I bought from Walmart had better delivery and setup not to mention cheaper .
Mushtaq, Great Job
Ash was so helpful, thank you so much for being so patient and kind.
Mushtaq was amazing!! He helped us get the sectional of our dreams!
Ashley and Kabir were was great! They had a great selection, and they matched prices of a membership furniture store, and had a better deal on assembly.
Patty was quick and responsive to my needs and questions. I recommend her services! I am a picky person when it comes to my kid’s furniture and she did an excellent job with her guidance and patience. 10/10 would recommend!
Great service with Mike today !
When in with my mom and grandma to purchase a few pieces of furniture and was serviced by Raquel. She was amazingly patient, helpful and genuine. Great experience!
Really helpful and super nice customer service! Raquel was amazing!!!
Mayra was awesome! Very helpful to me and my daughter and helped us pick out the perfect mattress!! Thank you!!
Myra was a great help in finding our new bedroom set!
Mike was Awesome! He was super helpful and we look forward to coming back. The whole experience was quick and easy.
Very good customer service by Miguel Luna! Very straight forward to the point with no sugar coating. He helped me get a better deal and gave a very detailed explanation on what I was buying. I would definitely recommend asking for him when you come by!
Myra Tan in Colton was amazing, helped us get a the couches we needed and delivered by the time we needed them delivered.
Marlaina was a great salesperson! Very knowledgeable of home furnishings, helpful, professional and patient. We highly recommend Ashley and her!
Michael Foster did incredible we will be returning just because of his great customer service
James Babatunade was perfect. No pressure and very helpful.
Raquel was amazing and super helpful!
Raquel was amazing, kind, and incredibly helpful.
Raquel was very kind and patient with us in buying a new table and entertainment center . My mom is now happy and that’s what matters . Thank you
Great customer service employee Cilicia was exceptional and efficient in helping assistance. Ashley furniture has a great employee working for this co.
Raquel was an amazing sales representative and helped me find the right dinning room table. I highly recommend shopping at Ashley, great prices too!
Mike was super helpful, very friendly, & patient! Store is very spacious, full of different options, & they have a great credit program. I would 100% recommend this location for your furniture journey
Mike was great very patient showing us all the couches and all the features. First time at Ashley’s but will definitely come back
Mike was very kind and made our purchase very easy. He explained everything very well. Thank you.
Patty and Connie were great at explaining everything and real kind with the who experienced with my purchase
Best customer service , really helpful specially the manager Conny 100% recommended buy or finance at this branch !
Very helpful
My Salesperson was Ashraf! He was great. Very knowledgeable about the questions that I had. Very patient and pleasant. Wonderful experience!!!!!
Patty was very kind, friendly and attentive. She listened and helped us buy the right furniture at a reasonable price. 10/10
thank you so much for helping me find the bed of my dreams and the dining table. Ask for ashraf great customer service
Bella was very knowledgeable and kind. She took the time to show me different options and finally found the perfect mattress for me.
Raquel assisted me and my husband with purchasing our new recliner couch. Wonderful customer service very professional and courteous. We are leaving Ashley’s furniture very happy and satisfied with our new furniture thank you Raquel and kavin was awesome as well and made two very happy lifelong customers out of me and my husband.
Ashraf was very helpful in picking out our new sectional!
Bought a great sectional couch from Ashley’s last week. Liz was very polite and professional, no hard sell thank goodness. Called her when I got home to confirm that I wanted it and she did all the paperwork over the phone. Arrived the same week. The link that took me to the date and time of appointment was not valid, so I couldn’t check on that. Everything was well wrapped. I became very frustrated when I realized I had to drill in holes on each couch so I could screw in the triangles for the legs, 4 on each piece! There has to be an easier way guys! Still, love my couch…
Rick was awesome helping us
Sam is Amazing! Very knowledgeable and very kind! Thank you so much for our new couch!
Happy with my purchase. Connie and Mike were great assistance!
Julia Iglesias service was excellent! , helpful and very professional , I am satisfied with my purchase great staff.
Myra was excellent and very informative!!!! Super helpful.
Ali Ashraf assisted me with my purchase of a sectional and dining table. He was very kind and professional.
Raquel corona was amazing super helpful and answered all our questions
Christopher Duran helped us and was patient and helpful. Great customer service.
celicia was an excellent sales person very attentive and got us a great deal
James Babatunde took excellent care of us when we went furniture shopping. He did not pressure us while we shopped and was very helpful when we decided what we liked. Excellent customer service!!
Great experience with the manager Connie!! She gave us exactly what we wanted!! Thank you so much Connie!!
Myra was very helpful with helping me find my purchase!
Great service with Mushtaq very helpful
Patricia Branscome is a very nice lady as soon as we walked in she welcomed us with a smile 😊 and she had patience with us to go thru the whole store to look for a bedroom set. Thanks Pat for all your help 🥰
Tammy is AMAZING!!
Mike made my shopping experience great!
Sales experience was great and the deal was fantastic.
Quick to help.
Rachel great customer service
Ali provided exceptional customer service. I will come back to buy more furniture from him and refer other people to him.
Went over and above to help me get qualified. Great prices and quality.
They were really helpful Christopher and Orestes were great and helped my family getting the couches we wanted
Miguel helped my wife and I with several pieces for our home. He was patient and honest and helped us get the best value possible with even checking for price match. Would definitely return to this store and recommend Miguel as your salesman!
Raquel helped us out today and did an amazing job. She explained everything thoroughly and helped us with our purchase.
Princess was amazing. Great customer service 🤘🏿
Mike and Orestes were wonderful made my furniture buying a great experience
Sales rep Mike helped us out and he was very kind and helpful!
Mike helped us get everything we needed very knowledgeable and patient. Great furniture store with tons of options.
Julia was amazing
Mike was very helpful and great customer service. He was very patient as we looked around.
Excellent customer service
Had a great experience with Miguel was patient with me as I came in with my kids and just browsed the gallery I did know what I wanted because I had shopped online but wanted to see the quality of items in person he wasn’t a pushy sales man he was very ok with me letting him know I would be back he didn’t hassle me on just buying it that day I really appreciate that ! If you want to come shop in store definitely ask for Miguel!!!!
Very helpful, helped me find what I wanted. Very informative.
Amazing help Will highly recommend them
Great customer service
Mushtaq we a great help..he was very good
Mike was wonderful! Ask for him he really knows what his doing! Great Job!
PK was awesome! He was friendly, helpful, and professional.
Julia was great helping me with my the furniture I was looking for. Once I decided the process was fast and smooth.
Patty was great, she answer all my questions and made buying process easy and fast.
Yajaira was super informative and attentive. Will definitely come back
Mushtaq helped us get a deal on a kids bedroom set. Thanks so much!
Very good to work for.
Yojairia was amazing. She was beyond helpful and so patient. She is extremely knowledgeable and intuitive, super happy we had her helping us and will be requesting her for further purchases.
Amazing help!! Made it super easy! Will definitely be coming back!!
Thank you Thomas and Raquel for your help today!
Mrya Tan was the absolute best! She was able to help us with a dinning room set and we couldn't be happier. She helped us decide which one to choose from and even showed us the features the table offered. Needles to say I am very pleased with the purchased and will definately be coming back for any additions to our home.
Raquel Corona has been such great help. This is the second time I have bought a bedroom set from her. Both times she made the process smooth and stressless.
Raquel was absolutely amazing. She was very patient, and helped out a lot with picking my furniture.
Al Alam gave us excellent service. We love Ashley and their sales persons.
Raquel was really a helpfull person, she help me with price and getting my bed together..
Mr. Mushtaq is very professional and great at explaining details. Thank you for your service.
(Translated by Google) Rick was very kind and attentive. (Original) Rick fue muy amable y atento
Yajaira is the best, and I recommended her, pretty and helpful
Kabir was very helpful.
Great service and straight to the point with the help,Also very understanding of my likings
Noah, did a great job helping us with our selections. Thank you Noah and we will see you again.
Loved the experience. Made couch buying a breeze! Myra Tan made it all happen!!
Patti was very sweet and professional. She listened to our needs and concerns, gave us option/ choices, answered our questions and provided us with privacy when needed....Thank yoi Patti for your help..😁❤️
Great experience! Myra Tan made the experience worth it!
Myra Tan assisted us with our Living room sofas and was very friendly and professional and answered all our questions. Great customer service!
Erum was such an amazing sales associate she welcomed us with a huge smile as soon as we walked in. She asked us so many questions to make sure she showed us the right couches. Once I mentioned we had small kids she took me to the most amazing easy to clean couch. It was perfect, in our budget and exactly what we were looking for. My husband and I ended up purchasing the couch and she made sure to explain everything and a few times to make sure we got all the right pieces according to the dimensions of our living room space.
A very nice store! Impressive!
Myra is a very helpful employee, I'm glad she assisted me today. I recommend her as your sales associate.
(Translated by Google) Myra very kind (Original) Myra muy amable
Myra efficient
Javier was the guy that gave us a is just simply amazing I don't know how he does it but he goes out of his way to make sure we get the right stuff thank you Philip
Good experience
Very good costumer service by Raquel
Went here with my bf today, I know Myra was just trying to help out but me and my bf couldn’t even look at something without her running to us and talking to us so much and showing us different things. As soon as she stopped talking me and my bf booked it out of there it just felt so uncomfortable to be followed and not being able to comfortably look without her interrupting us.
Yajaira Cantillano was very fun and professional with helping us!!! Thankyou
Great experience. Chris was very knowledgable about mattresses which is what we were looking for. We walked out with a brand new mattress that will be delivered in 4-5 days! Yah!
Awesome, customer service, Aziza made the shopping for couches, easy and fast. Then we decided to look at some bedroom furniture for our 15 year old Philip in the store along with the store manager made this experience very easy. Our family was very happy over all.
(Translated by Google) Raquel was very kind and expert in her work. (Original) Raquel fue muy amable experta en su trabajo
A very nice salesman matter fact I need to call him because I wanna get some more furniture. My furniture is beautiful. Thank you.
(Translated by Google) Very good experience in the store With salesman Ralph (Original) Muy buena experiencia en la tienda Con el vendedor Ralph
Raquel was awesome! Definitely coming back to her!
Very attentive, patient, and welcoming experience from a variety of choices to pick from
I had a great experience shopping here and working with Robert was great help.
It was a pleasure working with Raquel, she help us a with the best way to pick our furniture.. thank you for the best deal in service…
We spent about two hours shopping for a living room sofa set. We had the opportunity to use the restrooms and were pleased to find that both male and female facilities were clean and well- stocked. We appreciated the variety of sofa sets in the showroom and found the perfect set for our home. Hyma allowed us space to take measurements and was very friendly and helpful when we were ready to make a purchase. Overall, we had a great experience at the Ashley showroom in Colton!
Ali helped us as soon as we walked in and was very nice. He showed us couch options and was very patient with my parents and I.He help us get a great deal and even used his little spanish to communicate with my dad.
I had the most pleasant experience shopping at Ashley's in store.. ( love having a store where I can really see and feel what I'm buying) Aziza was soo patient with me and even exchange thoughts on the looks of the furniture and what I was going for. I ended up buying 4 lovely pieces and will have them delivered with in 48hours.. Thanks Aziza, you are great.!
Phillip excellent sales rep.
Raquel did an AMAZING job. She was very helpful and very friendly.
Mayra and mike are great!
Good customer service
Thank you Tammy for going above and beyond for us.
Mushtaq-thank you for your time and help. It was much appreciated.
Ashraf was very helpful and knowledgeable
Pattie was very helpful, friendly and patient with our purchase.
Myra Tan was super helpful and friendly! She helped us find a mattress for my husband and I and a second mattress for our son. Myra was very patient and kind! We also had some questions about couches and she was extremely attentive to our needs. If you are looking for an amazing representative, ask for Myra! 😊
Patty was of great help in getting what we wanted!
Mushtaq was great and showed us all our options
We had a wonderful experience at Ashley’s thanks to Mr. Mushtaq! We found what we needed right away and loved the variety!
Mustaq was very helpful. Showed us many samples and explained protection plans. Satisfied with his help and the purchase process. Will come again and buy again, hopefully look for him again
Erum was a great help on helping us find our new furniture she’s was very attentive and always answer every question we had . Really professional and friendly. She made me feel welcome and comfortable. Thank you Erum.! We hope to come back to you soon.
Good Service. Friendly and very helpful staff
Patrica was a wonderful sales rep we appreciate her efforts in getting us taken care of. She was very helpful in assuring us we were taken care of with her wonderful customer service.
Myra Tan was wonderful. Thank you for the service.
Kabor helped us with our purchase of a sectional sofa. He did a wonderful job, took the time to show us all the options available and was mindful of our budget. He was kind, knowledgeable and not pushy. It was a wonderful experience.
Thanks Kabir!!!
Mayra Tan helped us with proficiency! She had her hands full helping us because we are PICKY! We told her what we were looking for and she immediately took us to a handful of options. We were in and out with a sofa bed ideal for our space!
Great experience
We had a great experience at Ashley’s today due to Phillip’s patience and helpful nature!
Very happy with PK customer service , friendliness, I will be back
Erum offered amazing customer service and she ensured every question or concern I had was met with complete care. Thank you and I look forward to my new purchase.
Patty was so helpful and patient during my furniture shopping in Ashley Colton. I highly recommend her if you need any kind of assistance.
Julia was an excellent help, she took care of us really good,
We were shopping for a mattress and our sales associate James was great. He made sure we tried several mattresses for our preferred quality & comfort. He took his time to explain the difference between mattresses. At no moment did he make us feel rushed on our purchase. James was awesome, appreciate his assistance throughout our visit at Ashley store.
Our customer sales reps name was Pattie, she was amazing in our visit and answered any questions we had, she was so helpful we definitely would come back and ask for her to help us again thank you Pattie.
Mushtaq was great!!
Mushtaq was excellent! I really appreciated his help with purchasing our furniture! Emily was also really helpful in picking our furniture!
Our sales associate James Babatunde Have a great service quality was truly exceptional, and help and answer every question we have
Ashraf helped us and he was wonderful! Very attentive
Ashraf did awesome helped me with everything
Really do like their furniture but it feels like I am walking into a car dealership when I walk through the doors. They have a lot of sells reps that greet you and start walking you through what furniture they have, but sometimes I just want to peruse and not feel pressured to buy something. You can tell they live off commission. We visited another furniture store that day and we were also greeted by sells reps but they let us just walk around and look rather then following us around. I know some people may like having the sells reps immediately available for questions but it's not for me.
They have really bad bosses they are really rude and destrspecful
We had an amazing experience at this store! Sales person Ashraf was great he was very nice and very helpful with all the questions we had. I really recommend coming here!
Mary’s Tan was amazing
Pattie was really nice, helpful and very knowledgeable. I'm so happy she was the one helping me.
VERY VERY patient with us picking out a mattress as well as other furniture for my mom’s new assisted living apartment.
Went into Ashley and Raquel helped us right away. Very attentive and didn’t forget about us after we were looking around. And she went above and beyond out of her way to make sure we were happy and satisfied and sealed our purchased. We were very undecisive towards the end but she remained patient with us and gave us her all. Thank you raquel
Mushtaq was very helpful, had lots of patience, had great recommendations, super friendly. We will be coming back and request his assistance! Please hire more people like him. He gave us our space while we can decide unlike at other furniture stores where they don't give you a breather. Thank you Mushtaq!
(Translated by Google) Very good service and very friendly (Original) Muy buen servicio y muy amables
Great customer service! Very knowledgeable we will be coming back!!
Let me start by thanking Julia from Colton store. We bought our house on august 2023 and we were ready to move in by November. We came here to get our furniture since we needed more cause of the house size haha she took the time and her knowledge. Can’t thank her enough such an amazing experience. Now we come back for our bedroom set and yes she is helping us again. Thank you Julia Iglesia From the Ponce family
Pattie was very helpful and quite pleasant, making our shopping experience fantastic.
Daniel was a great sales person.
Mushtaq is a very nice sales men. Not pushy at all and very helpful. Five stars all the way.
Philip sequeira was amazing with showing us everything we needed to see … great salesman
James Babatunde was amazing
Robert was very helpful with picking out our bedset. He showed us exactly what we were looking for and was very down to earth
Robert was absolutely amazing!! He was very patient with us, he was not pushy. He showed exactly what we were looking for, answered all our questions and he was very personable! He made this experience the best!
Ashraf was awesome! He knew what we wanted and pointed us in the right direction. Our third furniture store today and we got exactly what we wanted here! Will purchase again!
Phillip S was 1 of the best reps we have ever delt with and knowledgeable.
Raquel was very helpful and sweet she explained and had a lot of patience and listened to what I was looking for
This was a good experience and we got to test out the mattress so that’s good. We had Mushtaq to help guide us through the store
It was very good, the customer service was very good and the process went smoothly. The worker than helped us was Mushtaq.
Mushtaq
Experience was great! Ralph was super helpful and made the experience of shopping for our new home great! Thank you! We appreciate you Ralph!
Raquel the best she very helpful and friendly. Really enjoy my experience with her.
Julia provided exceptional service during our recent visit to Ashley’s Furniture Store. Her warm demeanor and extensive knowledge of the products made our shopping experience enjoyable and efficient. She patiently listened to our preferences and offered valuable insights without making us feel pressured to buy something right away. We would highly recommend working with Julia if you’re in search of a good mattress or any furniture products.
Raquel did a very good job with my mom and dad she is a great person thank you so much for your help Raquel
Miguel Luna was absolutely amazing!!! He gave us our space to look and when we needed assistance he came right away. He had all the answers to our question. We will definitely be coming back to work with him in the future!
Second time purchasing here and Raquel has helped us out both times . She’s very helpful and generous.
This is my 4th time shopping and I just love this store. The customer service is always on point and they really do what they can to help you with the price to make sure you're comfortable. I cannot say enough great things about Ashley's. Well at least the Colton store location.
Chris Duran was our sales person, he was very knowledgeable and attentive. I called him before we came down to Ashley‘s and asked for him when we got there he took us right to the couches that I had called about we ended up buying some other couches and he gave us a really good deal and were very happy with him.
(Translated by Google) He took great care of me, Phillip. (Original) Me atendió muy bien, phillip
Went to the Ashley in Colton. Connie and Daniel were so great. Connie knows her stuff!
Daniel was amazing. He was very knowledgeable and friendly.
Julia was accommodating and had all the right information. Not pushy and great at conversation. 10/10 would recommend
Mushtaq Ahmad
Good service from ashraf
Miguel (Sales Rep) was super helpful! He went out of his way to disassemble and reassemble the couch I was interested in to make sure the measurements were as accurate as possible. The team here was so friendly and helpful. 10/10 recommend!
Very quick and easy! We knew what we were looking for and our sales rep showed us what they had on the showroom floor. We made a decision, he typed it into the computer, I paid, and we had our new livingroom set the next day.
Mushtaq did an amazing job helping me and my grandpa pick out new couches
Muschtaq was very nice and helpful
Mushtaq provided great service! He was knowledgeable and friendly.
Al very helpful guy and friendly it was an excellent experience with Al,
Came to this location to price check couches, Mushtaq was helpful and answered my questions and helped find a few options without making me feel pressured.
Mrya tan helped me find a couch very reasonable price and she was very nice and understanding and listened to our ideas !!!
We got passed off to someone that shouldn’t have there.
Mushtaq
Patty is very patient and accommodating and very knowledgeable and she is also kind.
Mushtaq good fast service
Phillip was amazing!! Every time I’ve dealt with him he has been nothing but a pleasure!
Phillip was a great help. We appreciate him!
Erum worked her best on helping us find what we need and she was nice and patient 👍🏼
PK was awesome today helped us find a couch for our home wonderful service with him
PK was very helpful in so many ways. Very great salesman
Daniel was awesome and easy to work with!
Ashraf was a great help. As we walked in he greeted us kindly and was very helpful on how the tags and prices work. He was good in explaining everything and very professional. I would definitely come back and ask for his help.
Myriam (myrafe tan) was helpful in helping me find what I was looking for and had me taken care of in short order. This was my second purchase from this location and I am very happy with the service I received each time. Highly recommend.
Patty was very helpful & knowledgeable, she was kind & funny. Really good experience. Thank you Patty.
Philip was a great help !!! We got our sofas and dining table ! We were in and out thanks to his precision and great customer service
Mushtaq Ahmad- great customer service experience! Fast, easy, reliable and very friendly staff!!
Liz came to try to help us but once I asked a question she said we don’t have that and said look around and walked away. But once we look and saw something else that we liked Al alam came to help us and was more then willing to work with us. Al Alam was a great person to work with he made me feel at ease with all my questions. He made it easy for me to change my mind on different coaches. Thanks for all your hard work.
Give Philip a raise! He was super helpful and patient.
Friendly, knowledgeable, great
Myra Tran was very helpful and had a positive can do attitude! We were in and out with all our questions answered.
Julia was a great help! She showed us exactly what we asked for and showed us different options.
She did amazing job helped us find what we wanted quick
Mushtaq Ahmad was very helpful during our purchase. Will highly recommend him to friends and family.
My husband and I were looking for a kitchen table that seats 10. We found them, bar stools and end tables. Thank you for the help
Great customer service got us in and out in a short period of time overall a great associate
Came in to purchase a mattress and bed frame, we were immediately greeted by Erum. I appreciated how non-invasive she was one we let her know that we first wanted to browse around. She found us again and was extremely helpful, friendly, knowledgeable, and not pushy at all. Would recommend seeking Erum for help at this location. The manager on site was also super friendly and helpful. Excellent service. Thank you!
After having a horrible experience at Bob’s furniture I came over to Ashley’s furniture and a wonderful sales rep Julia and manager Connie went above and beyond to make sure all my questions were answered and made my shopping experience a pleasant one. I had shopped at Ashley’s before and tried Bob’s one time but after this there is no way I will try any other place again. Thank you Julia and Connie!
I had such a wonderful experience shopping at Ashley’s Furniture. Miguel was so helpful in finding the exact pattern and style I was looking for.
Myra is awesome! Great sales rep!
Ali Assadi informed me on everything I needed to know and gave me options that I wanted.
Jay and Shawna were very helpful. Me and my family left happy! Thank you guys!
PK was very helpful and informative. Great customer service!
PK helped with helpful information regarding an Ashley memory Foam Matress, we bought it! Thank you PK!
Came in to get a sectional sofa and was satisfied with the service finding what i was looking for. Carson was extremely helpful and made the process fly by.
Quick and easy
Thank you for your great service! Daniel & Connie went above and beyond in helping my husband and I. We purchase a new mattress and sectional sofa at a great price! This is my second time buying from Ashley’s Furniture! The Best Deals!! Thank you so much Ashley’s Furniture!
Awesome Mushtaq very helpful
The salesman was awesome 😎 Les
Sam was very helpful and resourceful when asking questions about which furniture to pick for my home. I appreciated the approach of not having a sales associate with me every second but when I did need his help to purchase the items I decided on, he wasn’t too far or unable to assist. This was the most seamless visit I’ve had so far as a repeat Ashley Furniture customer.
Steven Camillere and Katherine Gonzalez were both amazingly helpful and patient.
Mustaq offered excellent service and promptly helped us purchase a sofa!
Our Salesman was very helpful, and did some research on an item we were looking for that was shown "On Line" It was a very enjoyable day of shopping.
Patty knows the products here, excellent customer skills. A very nice person.
Mushtaq thanks for your help and patience. He was good at selling me the furniture said it would be in stock. I got a confirmation email as well saying my items where in stock and would be delivered to my home on 3/16 I got rid of my couches last night to make room for delivery but got a call this morning 3/15 and was told the item is on back order and won’t be available until 3/18 but I wouldn’t be able to receive it till 3/21 supposedly. I asked to speak to supervisor but he said they were. It available so we drove to the store. My hubby wanted full refund in cash so we could buy couches elsewhere same day but only Options they gave me where $100 discount or refund to card in 5 business days. They just care about making money selling stuff even if they don’t have it in stock. They had other customers there complaining as well about their delivery dates. How is it that such a widely known furniture store isn’t able to complete there orders as advertised when selling the item. Now we have to wait more than a week to get out couches in the meantime my kids have to be in our living room without couches.
Mushtaq was a very helpful employee!
Great job!
Mushtaq is top dog seller.
Mushtaq
Good customer service
The worst customer service, they say everything. If in order to sell when they have already sold they do not offer any help, much less good treatment.
Musheaq
My family and I had such an amazing experience at this stores location. They have a beautiful selection of furniture. We were greeted right at the door and assisted by Erum. She was very patient and helpful. She made the process fast and easy. 10/10 recommend shopping here.
Erum was very helpful and very knowledgeable. Some sales agent.
(Translated by Google) It will be great! (Original) Erum is great!
Mushtaq is the best
Robert did amazing today. Helped us find the perfect outdoor furniture for our pool area. This place is huge with a lot to see. Definitely recommend coming here and see Robert if you’re looking for great furniture.
Mushyaq helps a lot today
Muzhtaq great zdrvicd
Mushtaq has a great customer service
Al was very attentive and knowledgeable about the Ashley products. He guided me to a very good bargain on a sofa, chair and ottoman. Thank you Al Alam!
Very nice, very understanding and understood what we needed. He gave us the best deal, he also knew what was happening with the mattresses, unlike other people.
Came here to buy furniture and we were very confused on what would suit our new home but Mushtaq helped us a lot. Very nice person and very friendly. I highly recommend him!!
We came here to get a couch and look at beds. Mushtaq helped us a lot and treated us just like his friends. Wonderful service and very friendly, highly respectful as well.
Hyam has been wonderful!! She has helped us for the past 5 years!! We are so happy with the service we have received!!!!!
If your looking for a nice bedroom set or any furniture for your home, I suggest you to go to Ashley's furniture in Colton, Ca. I had the best store associates. Kabir and Orestes from Asima. When we first walked in the store, Kabir was so welcoming and so nice. He approached us right away and immediately assisted me on finding the right bedroom set for my teens. I was on a fixed budget, and they both helped me get the best bedroom set and mattress for my teens. Good quality furniture and a perfect budget sealed the deal! Kabir and Orestes were so nice and so understanding of the needs for my kids. We are so excited to get our new set and we can't wait! If we need anything else for our home, we will definitely be going back to three guys! Thank you both for your help! :)
PK was a great host. He helped us with kindness and patience 😊
Christ provided excellent customer service.
Kabir has amazing service sold me on all my bedroom set and I didn’t stop there I bought my parents a few more items for there bedroom. I’ll be back in a few months!
Mushtaq has great customer service!
Had a great experience!
Friendly and helpful service. Thank you Mushtaq for assisting us. :)
Al Alam (our salesman) was a godsend, thank you for this fantastic human being! We walked in and told him exactly what we were looking for in a sofa loveseat combo! He led us through the store, but only to three sets and at that third set, we fell in love! It was all so fast and easy, the fastest yet! Ashley Furniture is number one, we will always buy Ashley! Thank you! April & Mark Owens
Patty was very informative and professional. Excellent customer service. Will definitely be back and ask for her.
Second time visiting this store. Erum provided an outstanding service from start to finish! Erum is incredibly knowledgeable, helping me find the perfect pieces to complement my space. Their professionalism and genuine interest in meeting my needs made the entire experience enjoyable. Highly recommend!
Musthaq help us to find what the items we need
She was amazing and really helpful! Will definitely come again!
Mushtaq was excellent!
Patty she was very helpful and knowledgeable about our needs. Very patient during our visit. Thank you very much.
Myra Tan assisted us. She provided us with phenomenal service! She was knowledgeable, friendly and efficient. Excellent customer service! Highly recommend Ashley Furniture and specifically Myra Tan!
Myra Tan is the best sales lady I have ever dealt with!! She worked with me and the mgmt team to get the best deal and opportunity for our purchase !! She has a very positive attitude and is great to work with!! I highly recommend her for your next purchase !! She is awesome with personality and skills on what she is selling!!! Thank you Myra !! You ROCK!!!! Love ya!!!
Excellent customer service from Erum. She was easy to work with and helped me find exactly what I was looking for. Reasonable pricing. Would recommend the store. TBD the pickup process/assembly/quality check of the product.
Great experience working with Steven. Highly recommend.
Thank you, Philip for all your help in purchasing an incredible new sofa system!
Amazing thank you ashleys.
I came in looking for a specific item, Julia greeted me and was able assist me . Julia was courteous , professional and friendly!
Ralph was awesome ! No pressure just cool full of knowledge
Pedro is the best!!!!! 10/10 recomend! He eas very helpful and knowledgable
My sales associate Rick was incredibly knowledgeable and helped me to find exactly the pieces to complete the look I wanted. :)
The Spanish speaking salespeople were very helpful and friendly whilst making our purchase.
Mushtaq was great
Miguel did a wonderful job helping us and very patient, he answered all of our questions and concerns. Thank you Miguel
We got all our furniture for our new home, we are very excited and Miguel did a wonderful job helping us out and had the patience to explain everything to us!
Paty was very helpful and friendly and explained everything about furniture in full detail Excellent woman. Will come back soon for more furniture, thank you Paty for your professionalism
Erum Kiran was extremely helpful and provided great customer service.
I recently purchased bookshelves at Ashley furniture. My sales associate, Ash, was very helpful and friendly. I came in knowing what I was looking for, so my transaction was quick and easy. Which I really appreciated since I was there on my lunch break. Plus, my bookshelves are being delivered in 2 days…bonus!
Myra was awesome. Super friendly. Thanks Myra
Great experience at the store with Daniel. He helped us pick out a sectional and bed frame with adjustable base.
Our family has been shopping at Ashley’s for almost 15 years. The service we’ve received here in Colton from Kabir has been unmatched! He was so patient and helpful when we couldn’t decide. Kabir was very knowledgeable on what they had in stock/store and made it easy for us to finalize our selection. I highly recommend visiting this store and working with Kabir!
Mr Mushtaq gave us a great customer service today and was able to give us the best Deal .
Mushtaq was very great with my parents and helped them get their dream couch they left so happy he’s a very great person !
Mushyaq
Philip is very patient! I definitely recommend coming to the Colton location! 10/10 experience
Mushtaq - great customer service and kindness
Wonderful experience.
This is a great place to come no matter what you are looking for when furniture shopping, they have a great variety. Mushtaq helped me pick out everything I needed, and he was very kind and respectful. He gave us amazing service.
(Translated by Google) RAQUEL WAS VERY KIND AND HELPED US A LOT AND WAS VERY PATIENT (Original) RAQUEL FUE MUY AMABLE Y NOS AYUDO MUCHO Y FUE MUY PACIENTE
I had an amazing experience buying my bed, Mushtaq helped me choose my bed that would fit best and also helped me arrange my delivery. I will come to this Ashley's homestore again.
Edward good
Patty provided great customer service.
Ashraf help us today, he was great and guided us through the store. We will back to get a dining table 👍🏼
Jay was amazing helpful and very knowledgeable
Great experience at Ashley store in San Bernardo/Colton store. We were looking for a bedroom set for my daughter and Kabir did an amazing job helping my daughter decide on the best mattress and the bed set for her. Thank you Kabir for your patience and your help!
Mushtaq approached me and helped me find my perfect furniture. He is one of the best sellers ashely has to offer, and did everything he could to give me an amazing customer service. I will definitely come back to Mushtaq and buy more furniture. He truly one of the few people who gives the best service.
Mushtaq very helpful and when you come ask for Mushtaq
Mushtaq had great customer service and helped me with exactly what I needed. Great guy!
Mushtaq helped alot
Mustaq was the best sales person i’ve met
Mushtaq was the best
My husband and I went to this location twice. They have more items on display. We met Myra Tan. She’s warm, friendly, and very helpful. She guided us through the whole process. She gave us time to look around, made recommendations, and was patient with us. Overall we got a great experience with her and the whole store! Highly recommended!
Excellent sell man Josh. Aguilar. Go to him. He
I came to Ashley again because they always have good stuff in stock and ready to be delivered at your convenience! Pattie was really patient and help with ALL questions which I know were many! Thank you so much Pattie definitely will be coming back.
Mushtaq helped us buy a beautiful marble table. Very good customer service.
Myra Tan, greeted us with a warm smile. Gave plenty of options with no sales pressure. We will definitely will come back to complete our purchase.
Raquel Corona was amazing and patient. We love our new couches and living room set. Service was excellent.
My grandmother and I came into Ashley Furniture to purchase a bed for my grandfather. We were assisted by Pattie B. She was amazing, very helpful, attentive, and kind! She helped us purchase exactly what was asked for. Thank you for all your help!
Julia and Connie were amazing , so helpful and worked with me and my husband. So excited to see my new dinning table
Hyam, was excellent is so many way. Her customer service skills are expectational and she took the design of our apartment into account and found the perfect furniture piece for us. I recommend Ashley and Hyam sincerely for all your furniture needs!
Ralph was good, he helped me out with everything.
Came in today and was greeted by Kabir he was super helpful if i can give him more then 5stars i would was really patient with all my questions and concern . Helped me messured and fixed my concerns and problems ! Totally recommend him and recommend this store love it always helped very well ! By everyone
Les was awesome! Super cheerful when greeting us at the door. He helped us find the perfect ottoman for a couch we already own. Super kind, funny and very helpful! (:
My husband and Iwere greeted by Miguel with his million dollar smile, I told him I was not happy with my choice , he said don’t worry I can help you ! Well he did I got the bedroom set I wanted plus I walked out with a new living room set, he hustled for a deal for us ! We appreciate all the hard work that Miguel did for us. Thank you once again.
Patty help me with great customer service she went above and beyond to get me exactly what I needed.
Pk helped us out a lot he was very noligible and was amazing
Philip is the best!! Worked with us really well and helped us find what we need quickly and with great care. Pay the man extra!!
The sale with Liz went great. The pick up of the chair at the the warehouse next door was awful. Had to set up an appointment for pick-up which caused me to make a 2 hour round trip drive back to the warehouse the next day. That is awful customer service. I will not be buying from Ashley again.
Raquel was so helpful and kind. She explained everything in detail and broke down the material that needed explaining to the tea. Thank you
Phil was the absolute BEST! A true professional! Patient, kind. Knowledgeable and overall excellent experience!! Would definitely recommend Ashley based upon our experience with Phil!!!!
If you go to Ashley's Furniture see Philip. Very detailed, knowledgeable, and kind. First buyer and he made me feel so comfortable with my purchase.
Raquel was of perfect service. She helped my mother a few days prior to me coming in. She helped her get a bed set and then helped me a fee day after, made sure the delivery came together for both us. She made sure we received the best prices on both. Tested out all the mattresses until we were satisfied. If anyone needs help, be sure to ask for her. Very, patient, kind, insightful and helpful.
Great customer service
Patty helped us find the right table. Thank you patty.
Great service thanks Chris for the easy foundation exchange
LES IS THE BEST !
Ashraf was very attentive and helpful. Thank you!
Mushtaq IS THE BESTTTTTT!!! Very helpful and patient . Helped us with everything we needed , worked with our pockets . Answered every question we had . Go to him ask for him when shopping for your home goods
Ashraf was very patient and helpful with us my father went in looking for a bed and he left satisfied 1000% he’s a happy camper but Mr Ashraf was patient and helpful and detailed with everything and he listen to my fathers wants. Thank you Ashraf from Ashley from Colton, Ca.
Kabir You were a huge help and very patient with our questions. We appreciate you very much. Thank you Kabir.
Raquel made my shopping experience so easy and helped me with any questions and concerns I had.
Raquel was very patient and helpful during our visit. We really appreciate her help looking for our furniture and mattress for our new place! Thank you!!
Myra and Phil were great in assisting us with all our needs and answered all our question. Can’t wait to enjoy our new bedroom set
very helpful and help with our interests great experience
Great customer service by Ali, gave us everything we wanted and made the process quick and simple.
Went home with a new bed this Ashley store has Great customer service, Miguel was the associate who helped me and answer all the questions I had and ended purchasing the things I needed. Definitely recommend this place if you need any furniture for your home. 10/10
Thank you so much Ashraf I really appreciate the help, can't wait to get my bedset thank you so much 10/10 service
Change of review* This Ashley furniture store messed up my order from the previous day (2-21-24). Was told I was getting a quote discount but was in fact a different product. I returned 2-22-24 and that’s when I found out upon pickup it was a different product than what I purchased. Went inside and had them fix it, was told I was going to be charged the same price for the inconvenience but yet still charged regular price instead. Wait time was 30min but waited 2hrs. Was at pickup waiting for my item when it was on the floor the whole time, worker was to busy talking to his co worker instead of just giving me my item. This was my first and last time coming to this furniture store. Thanks @ashley furniture
James Babatunde was the one who helped me out. He is the textbook definition of a wonderful salesman, he was non-pushy and helped me find the couch I always wanted. He has a great sense of humor and shows that he works hard to make sure the customer is satisfied. Truly a wonderful salesman and great guy. If I ever need furniture, i will know to always go to my friend James. Cheers!
Bella was extremely nice and showed all the mattress for a given price. She also answered all our questions as well.
Josh was amazing!! Super helpful, super knowledgeable and an absolute pleasure to work with finding what we needed for my mom. Will work with him again!!
Pattie gave best costmer service. Really appreciate her patience with us because we were changing our mind with choosing stuff . But she really help us out.
Great service and beautiful furniture! Steven is awesome! Thank you Ashley furniture.
It was a very pleasant experience with Julia, She made it really wonderful and enjoyable buying experience.
Pedro, went beyond to make sure i was getting the right furniture and great customer service A+
Erum provided excellent customer service. Thank you!!
Very helpful and answered all my questions…
Excellent customer service !!! Please give Myra Tan a raise , she’s awesome !!!!
Phillip was very helpful. Definitely recommend.
We were helped by Raquel and made sure we got the best deal. Thanks Raquel!
We were assisted by Raquel and made sure we got the best deal! She vas very nice and helpful. Will definitely recommend her to my family and friends. Thank you Raquel!
Ashraf was so helpful in finding us chairs that would help us with an upcoming baby and longevity!
Mushtaq was very kind & amazing! He was very patient and showed me many options to help me find exactly what I was looking for. He helped me find the perfect bedroom set . Thank you Mushtaq for your great service . Also this location has a wide variety of really nice bedroom sets!
Philip is an amazing salesman. He helped my husband and I with our new room set. If you or any of your family members are looking for any type of furniture, Philip is your man.
Philip was very helpful I would recommend if anyone is looking for furniture Philip is your man to go to
(Translated by Google) Robert tenak (Original) Robert czynszak
Julia excellent
The help that we got was great. Very friendly and helpful. Let us choose and decide without pressure but was immediately there whenever we needed help.
Mr Ashraf serve us and we are very satisfied with his service. Thanks Ashraf.
Patty was great ! Very helpful and understanding of our needs. Super friendly
Homa was exceptional!! She took her time and answered all are questions. We initially had gone to the Victorville store where we live and once we were ready to purchase they changed prices on us and kept giving us the runaround. They said they’d price match and once it was said and done they refused to help us on a 3k sale. So we drove to Colton and gave them a 7k sale in the end. We will continue to drive to this location in the future.
Ashraf was great! Always feel valued here.
Good
(Translated by Google) Excellent service from Mrs. Raquel (Original) Excelente servicio de Señora Raquel
Aziza was amazing helping us chose our new couch! Very friendly and let us explore the whole store to be sure what we wanted
Miguel L. at Ashley Furniture in Colton was helpful and very patient to my specific needs. He provided great customer service and was knowledgeable. I am happy with my purchase and will be back again.
Robert was amazing! Best salesman ever!
Thank you Josh for assisting with our purchase, you answered all of our questions and concerns. You made our experience easy with your great customer service.
Awesome experience Mr Ashraf was such a great help. He answered all our questions and made us feel so comfortable.
Orestos from Ancinma was a great help he knew the whole store and helped me find great pieces in my price range. Ty!
Patricia was awesome, informative and pleasing to speak to
We were help fast and very informative.
Pedro Vostro was so good. I'm disabled he took his time. Made sure I was comfortable. If you have employees recommend him. I got everything I needed.
Julia Iglesias was really helpful with us ... so looking forward to come back soon
I freaking love Ashley Furniture… the best quality and great customer service. Please ask for Phillip Sequeira, he’s such a nice person, very informative, and pleasant. Thank you for your help
Mushraq he very help and professional never felt pressured.
Very good job, felt comfortable dealing with les from colton store
Straight forward friendly people 👍
Jennifer was super helpful and helped us get a new couch and dining table! She was awesome from start to finish and helped us find the best price! We love our new furniture!
Great spot. Been shopping for beds a few days now, best choice I made was stopping at Ashley's. Friendly staff and knowledgeable. Ask for Josh, extremely helpful doesn't try and push anything on you. Asks for what your looking for and shows you exactly that!
(Translated by Google) Are (Original) Erum
Raquel, was the best! She was very helpful. Helped with all our needs. I recommend her to everyone. Great job! We love our new furniture. Thanks Raquel. Ps. Very helpful picking out the perfect sets.
Great service nice and friendly people awesome experience Miguel luna defenetly recommend him for all your needs
We came in for a basic mattress at the Colton location. Myra helped us out and answered all of our questions and concerns. Ended up upgrading to a top of the line Temper Pedic with adjustable base at a great monthly payment with a 10 year warranty. 👍🏽👍🏽 Connie the manager was also a TREMENDOUS help. Thank you we will be back!
Raquel who works at the Colton store was very helpful in assisting us with a bedroom set for my son. She was very friendly and delivered great customer service throughout the time we were at the store.
Myra was very helpful! Shopping was easy and quick! She had a very helpful and positive attitude!
Daniel gave me great customer service. Thank you very much.
My wife and I enjoyed our time with our sales person…
Aziza was amazing great customer service , very knowledgeable of the product, supper friendly !
Was helped by Miguel. He was very helpful and took the time to hear what we wanted and recommended options based on what we wanted.
Connie and jahira did a great job
Attentive to detail yahaira was and helped tailor my needs. Will definitely not mind coming here again.
Great service from Ashraf! He was very knowledgeable about Ashley’s products. Didn’t expect to buy when coming in.
Pattie was very nice and direct
Very great experience today with Myra. She was super friendly and helped us find what we were looking for. We came in looking for a mattress and found just what we were looking for. She took time in explaining to us the prices and we even found a nice bed frame to buy. Would come back again with Myra.
Great experience with Myra. She was very friendly and provided us with the information we needed. Would come back with her again.
Mrs. Raquel attended to us and the truth is she was very kind, patient, friendly and answered all our questions. Thank you for your kindness.
Great customer service. Was helped by Ali.
(Translated by Google) Very good service, very friendly staff (Original) Muy buen servicio el personal muy amable
Ashraf was very helpful. He catered to our needs and budget. Will send our friends and family to him.
Kabir
(Translated by Google) Raquel very kind and attentive, very patient. (Original) Raquel muy amable y atenta, mucha paciencia.
Great service quick Myra tan
Phillip Seqeira was a great help. Good deals. Good inventory. Updated since last year.
Labor has great customer service his a great guy to deal with friendly and helps so much with what ur looking for, awesome guy to come see recomemd it. 👍🏼👍🏼
Musta was very helpful .He answered my all questions
Mushtaq ahmad Great service I ever received
We had great experience at Ashley's. Patricia is awesome and very knowledgeable. Our entire purchase experience was simple and clear.
MUSHTAQ
Phillip is always very helpful.
Great people very respectful .lovely experience will do it again
Robert was really nice and helpful. He went above and beyond. Everyone here was nice. The prices were a little high, but the quality is there.
(Translated by Google) Thanks to Miguel for his good attention, for his time and patience. We feel very well advised. (Original) Gracias a miguel por su buena atención, por su tiempo y paciencia. Nos sentimos muy bien asesorados.
Mushtaq Ahmad, Great service fast & friendly!
Myra was very helpful! The process to purchase what I needed what so seamless with her help.
Mushtaq was very helpful
Mushtaq no good
I am extremely grateful to have had Robert as the sales person at Ashley‘s furniture at the Colton location . He truly helped me select what I needed and was very patient waiting for me to decide what to purchase and to set up my pick up time.
Just finished a transaction with Pedro. Such a smooth process and he was so helpful, patient, and a joy to purchase from. Such a kind individual who took the time to listen and explain everything to us. Definitely purchasing from Pedro again!
Myra tan wonderful sales person,very helpful
Good sale person great personality Myra Tan
Kabir was wonderful and very helpful!
(Translated by Google) wonderful help? Thanks to Jay Perez for his help (Original) marabillosa ayuda? gracias a Jay perez por su ayuda
We had a great experience at Ashley Furniture in Colton. Pattie the Sales representative was great with helping us pick exactly what we were looking for and had a great customer service. Connie the store Manager was also great with helping us make a good purchase and was great with customer service! Very happy over all with both of these 2 wonderful ladies! 😊
Daniel did great
Julia from Ashley Furniture was amazing, so helpful, not pushy, relaxed and made me feel at ease.
As soon as we walked in, the staff was friendly. Robert assisted us and went above & beyond! He explained everything in detail & helped us decide what furniture was right for us. The managers even helped and were super helpful. Definitely will be back!
Good service
Aziza was great, she was patient with me as I looked for the the items I wanted. She didn't rush me and was very helpful in pointing me in the right direction. I appreciate the time she spent with me as I finally found what I wanted. Thank you
(Translated by Google) Phillip good service (Original) Phillip buen servicio
Thank you Philp
Raquel
Amazing sales person Julia
Patty was great. Very helpful and had patience , because I was so indecisive. Thank you patty
MUSHTAQ , has great customer service and is very helpful 👍 😊
Mushtaq
Julia Iglesias did an excellent job showing us various furniture that fit our description. she insured to speak in both languages, English and Spanish to make sure my mom also understood what she was selling us. She spoke in a very friendly tone and made to sure our experience was great.
We came in today to find something for our small home, and we were welcomed by James immediately. We were tied between two couches, but he reassured us and reminded us of what truly matters: what makes us happy. He was knowledgeable and friendly, which is what I particularly enjoyed about him. I am so glad I chose Ashley Furniture. I am very confident in my purchase and look forward to my new edition. Thank you James for your excellent customer service.
We are looking for a new furniture for our new house and Patty was so excellent showing us different types of furniture and dining set, bedroom set. She’s a great help to us. Thank You so much patty♥️
We walked in today and were helped by an awesome associate, Mushtaq. Very personable man that not only was friendly but was also very knowledgeable.
Great! Fast and knowledgeable
Julia is great!
I came to Ashley looking for living room furniture. I was greeted immediately by Patty. She was awesome. She showed me options geared towards my style. Patty was also kind enough to give me space to look around solo which was nice. She’s very personable and pleasant to work with.
Mushtaq was very helpful!
mushtaq very helpful n nice
I have been coming to the Ashley’s here for over 5 years and have always had a good visit. Ashraf was extremely helpful with my visit today. Not too pushy , just enough. Would definitely come again. I took home 4 dining chairs and a bookshelf. I am very happy with my purchase.
Mushtaq was great today. Helped out a ton. Highly recommend him for your buying needs.
Patty was of great help today! She was extremely patient and went out of her way to meet our furniture needs. So grateful for this experience today!
Patty was outstanding meet us at the door and walked us to everything we wanted and closed us out with all we wanted she is fabulous
First time buyer. Went to Ashley (Colton location) for my living room set. Many thanks to Ashraf for Excellent customer service! I got the perfect living room set and I couldnt be happier. I will definitely be back!!!
(Translated by Google) Hello, how about excellent service and happy (Original) Hola qué tal un excelente servicio y contento
(Translated by Google) Pedro helped me very well (Original) Pedro me ayudo muy bien
(Translated by Google) Very well thank you (Original) Muy bien gracias
Mushtaq Ahmad helped us. It was quick and easy. Thank you.
Ms. Pattie has nice customer service and we appreciate her. Thanks
My visit to Ashley’s furniture was great, Robert was very helpful he helped us fine the right bed frame and night stands, he was patient, great at communicating, we can’t complain we recommend him
Miguel is great, respect is earn, he earned my wife's and mine. Really patient and knowledgeable with the product he sells. We are planning to return and will look forward to deal with him again. If you ever come to Ashley's furniture look for him
Ashraf helped us find a sofa that was great for our living room. We were satisfied by his service and helped us add to our delivery. Great service, thank you!
Phillip helped us out and has great customer service
Ashram helped us out today and helped us find everything we needed! Thank you for your wonderful service!
This was a very good experience. Josh A helped me to find the right stuff. Very knowledgeable and wonderful manager Connie.
Myra Tan in Colton was amazing!!! Very friendly and helpful, ask for her.
Great Customer service by our sales rep Samuel, such a great help on finding the right dining table and sofa for my grandma at a great price.
Mushtaq Ahmad was a pleasure to work with. No high pressure sales. He worked with us for 2 hours and we are completely happy.
Mushtaq was very pleasant and patient with us during our furniture shopping
Philip Sequeira did an amazing job getting us our living room and dining set for our new home! Thank you!
James Babatunde the best!! No pressure
Mushtaq Ahmed was really helpful and very on top of getting a sale through.
Mushtaq Ahmed, Fantastic service 🙌
Liz was very helpful making the experience ran smoothly. Delivery was great! Both gentlemen were very professional, courteous and prompt with timing. Even fixing the rug as he left out. I forgot their names already sorry.
Had a great experience purchasing my new sectional. Robert “Robbie”, was very helpful and patient as I was indecisive with my options. Personally, I believe he has great taste in fashion and decor which helped me make the best choice. Thank you Robbie!
Mushraq was amazing very quick and easy process. Also had many other options!
Myra did a great helping me find the furniture I needed!
Liz was Amazing Great customer service!!!
Hyam and Connie - great service and helped get an issue resolved over a discontinued item
Liz was awesome great customer service ❤️
Mushtaq was very helpful and will be coming back
Mushtaq was very helpful and patient. Assisted my wife and I with finding the perfect recliner. Great work, Mushtaq.
Mushtaq was extremely helpful and had awesome customer service. Would recommend for anyone looking for furniture.
Yajaira is the BEST!!!! She is very patient and very intuitive. She took great care of us and made our buying experience a breeze.
He help to find what I need 👍
Mushtaq was very informative and helpful in finding our new couch!!!
Mushtaq Ahmad. Very friendly. And answered all questions.
I came in Nov 2023 just to stop by and look, Patti approached me very well by introducing herself to me . She gave us a tour of choices and stepped away to give us time. She is an exceptional wonderful person to shop with she never made us feel like she was pushing anything on us. Very pleasant quality customer service . She has great communication skills . Patti made me feel so comfortable that I decided to come back today to process my order !! Patti is a GOLD ⭐️ . Ask for Patti if you are shopping in the Colton store you won’t be disappointed!!
Ashraf was wonderful. Very helpful and knowledgeable. I would recommend Ashley again.
Al is the best sales rep at Ashley’s furniture in Colton, CA! He keeps it real on the prices and he works hard to get everything you want in your price range! He’s polite and he’s funny! Alarm us feel really comfortable shopping for our bed set. He deserves a promotion 👍🏽 thank you so much Al for everything you did for us today!
Patty did take good care of us during our visit
I was helped by Raquel Corona at this location. She was amazing, let me take my time decided and was able to get me the best deal on a great couch and table! Super excited, thanks again Raquel!
Mustaq Ahmad Very nice and helpful !
Musta Ahmad was so helpful today he was a wonderful salesman
Smooth purchase experience at Ashley Colton. Huge store and lots of beautiful pieces of furniture. Yahaira was professional and helped us choose the best options. She and her manager were attentive and worked with us in ordering our beautiful classy bedframe, mattress and living room set. Thank you!
Pattie was very helpful and very professional. Awesome experience and very fast .
Pattie did a great job. She is courteous vet patient. She welcomed us with a 😃. Thank you Pattie
Raquel Was a really good helper
Raquel was great!
ashraf vas very patient with my wife and kids very knowledgeable about the materials and very informative about what would look and fit good in our home
Josh Aguilar was friendly, professional and knowledgeable. Thank you for the great customer service.
Pedro is so awesome. He was beyond helpful and extremely patient. I appreciate his honesty and the ability to not feel pressured to make a purchase.
Ashtaf was very kind and helpful
Great deals and quality
Great experience with Al.
Mushtaq Ahmad Great service
Mr James was very educated in his demonstration of the product.
Yakarta had great customer service, was able to answer questions and available at the right time while still giving us the space to browse the store privately without feeling like someone is hovering over us.
Had a great experience with yajaira. She was very patience, and attended our every need and help us select our couches. I would highly recommend her to family and friends.
Daniel was very helpful with all our purchases today!
Raquel helped us today. Greeted us with and was very polite and professional. She helped us made a great buying decision today. She answered all our questions. Thank you Raquel ! Looking forward to coming back.
Very good experience
Pattie is the great person. She was really helpful.
Myra is amazing
Mushaq he’s amazing!!!
Myra was the best. Super helpful, friendly and knew the inventory and exactly what I was looking for.
Lester was very helpful.
Chris Duran was a very kind and helpful to help me with my new sofas and mattress. Because of him I will be back to by my tables. Thank you Ashley's for having such a great person helping me.
Mushtaq was very helpful
Mushtaq has great customer service
Chris was very helpful and resourceful. He made sure we were satisfied with our purchase. He was also very knowledgeable on what we wanted.
Steven was amazing and helped us find our perfect couch. After trying out soo many couches he took out his measuring tape and ensured that we were satisfied and helped out vision come true.
Raquel was absolutely wonderful to work with. She showed me several options and was very patient with my decision making process. Thank you Raquel.
Raquel is awesome! Totally helpful but hands off when needed. Loved her sales support style and input.
No pressure shopping! Thanks Raquel
Kabir our salesperson was excellent, no pressure, great selection
Myra was very polite, understanding and very patient. She introduced herself upon entering the facility. She answered all my questions. Gave me the answers I needed which inquired me to make a purchase.
Sham was so helpful and kind. He got me in and out in 30 min.
Liz been is very professional since we got to the store , she answered all our question and made sure we felt secure about our purchase. Totally recommend anyone to Liz
Miguel L . was very helpful, patient, & very friendly. First time buying at Ashley’s and my experience was great. Very good customer service 10/10.
Mushraq Ahmad Greatest service l ever received
Pk Was very helpful a made everything very easy for us!!!
PK was the fastest and most helpful worker 🙏🏼
fast amazing service
Great experience with Mushtaq, Ahmad. Very patient
Mushtaq very professional very helpful
(Translated by Google) Raquel was a good person who treated us with great kindness and a great person, God bless her and a good salesperson, appreciate her. (Original) Raquel fue una buena persona que nos atendió con mucha amabilidad y una gran persona que Dios la bendiga y una buena vendedora apréciala
Homa was wonderful. Thank you.
Thank you Mushtaq for your help. Very helpful and informative
Raquel helped us, she was absolutely amazing and got us set with everything we needed!
Patty was amazing and extremely helpful with everything i needed!
Mushtaq was very helpful and assisted us with finding the perfect couch and dining table.
Mushtaq ahmad
Raquel is the best i do recommend this store she was very helpful and Profesional
Awesome experience and Miguel Luna was professional and engaged. He was knowledgeable and answered all of our questions. Thank you Miguel….we will be back and appreciate your support!
Sham gave mee ccellant service
Mushta was great! Very helpful and quick.
Great service would recommend! Mushtaq made the shopping experience easy and fast with no pushy attitude and exceeded my expectations in knowledge and friendly customer service!
Mushtaq was so helpful and kind. Helped us find a kitchen table right away and showed the many options we could have. Loved my experience.
(Translated by Google) Good attention from Miguel and we left with pleasure (Original) Buena atencion de parte de Miguel y salimos con gusto
(Translated by Google) Miguel is a very good seller. Excellent work. Professional in his work (Original) Miguel es Muy buen vendedor. Excellent trabajo. Profesional en su trabajo
I enjoyed my experience here, Raquel was very helpful and gave me multiple choices until I was comfortable with my decision.
Sales Representative Mushtaq Ahmad and Alfredo were the best. We received excellent service and we highly recommend that you ask for him.
Great experience with Shawn.
Great service!
Les was super nice and helped us pick out all new furniture for our house :)
Erum was very helpful. She helped us to choose best patio furniture..
Rick, not only exceeded our expectations but he was very pleasant and gave us great customer service with going the extra mile for our needs.
We’ve been loyal customer of Ashley and been going to this place since we bought our house. Customer Service is always great. Our agent Aziza is also helpful on our furniture needs and very accommodating and lots of patience. Great customer service! Thanks again Aziza.
Patty was very helpful, she approached and answered my questions and interests with the piece of furniture I was looking for. Whole experience as a customer was pleasant.
Miguel and Connie helped me out dramatically. I strongly advise anybody looking for any home furniture go to Ashley’s!!
AL gave me an oustanding service very quick and suggested all the furniture that will fit my descriptuon walked out as a happy customer ...
Julia was great!
Our sales representative Edward Wassef was terrific! He was very helpful, but not pressuring.
Bad customer service .
We are always extremely happy with our purchases in ashley furniture
Had a great expirience, thank you Ed Al-Helo was amazing, very polite, patient and helpful.
Philip was very helpful and courteous. Keep up the good work!😇
Was helped by Hyam. Awesome service.
Christopher Durán Patiently and kindly was a great help on choosing my furniture. I highly Ashley furniture! Good prices and great staff.
(Translated by Google) Excellent service. Julia is a very kind and helpful person. She attended to us in Spanish (Original) Excelente servicio..Julia es persona muy amable y servicial. Ella nos atendió en español
Miguel Luna was very friendly, patient and informative. Good customer service
Julia was our Customer Service Representative, she was very helpful and pleasant. Such a great great experiance.
I got a nice bookcase from Ashley’s, oak wood, $400, just what I was looking for. Good service
Both Katherine and Erick provided great customer service. They showed us different style couches as we were unsure of what we wanted and eventually found something we loved.
Jennifer was GREAT! I am very happy with the service I received. This store is huge with a awesome variety of furniture to meet everyone individual style. I will be returning here for all future furniture & decor needs.
Eric was very informative and nice to work with
Mushtaq Ahmad Great service very helpfuul
Patty was amazing ! Super supportive and respectful of our times. She answered every single question with a smile on her face
Patty was extremely nice! We will come back next time to get our things with her.
Myra Tan was just amazing that’s why we did the purchase !!!
I'm extremely dissatisfied with my recent experience at Ashley's. I was charged an additional $1300 for a couch, and when I reached out to their customer service, they couldn't provide a satisfactory explanation. This lack of transparency led me to file a dispute with my credit lender, as Ashley's was unhelpful in resolving the issue. Disappointed with the service and the unnecessary financial burden imposed.
Very friendly and helpful, it was a pleasure doing business with Robbie!
Thank you Robert for going above and beyond in helping us purchase our furnitures! Would definitely come back for such a wonderful shopping experience.
Excellent Service, friendly and knowledgeable!!
Les was very patient with us and helped us find a desk
Excellent service and quality furniture
Chris Duran was a professional salesman, he answered all my questions and listened to what I was asking about what I was looking for.
I went to go look for a couch and we were having some trouble deciding between different couches and payments and Philip Sequeira really helped us out with being very patient with us and providing great explanations and helping us get the best deal. I’m a very indecisive person and he was able to get me to make a decision so that’s huge lol. Thank you!
Walked in and had great help from Phillip Sequeira! Helped us pick out the perfect couches while giving us measurements and making sure it was within budget. Never felt pressured and felt like he was always there to help when we needed it! Definitely will be coming back in the future!
Mushtsq Great service
Erick was very helpful and had lots of patience with us making a decision. Professional 100% I recommend going to Ashley's and asking for Erick.
It was so helpful. Kabir assisted us and made our experience very nice and easy. Katherine, manager was awesome! They were both great to work with! We will definitely continue coming back to Ashley furniture Colton.
Edward Wassef is very professional, friendly, patient and not pushy and very knowledgeable and helpful. A definite asset to your company.
Ashraf was great . Excellent customer service. Ask for Ash if you want to be taken care of.
Mushtaq was an excellent help. Thank you
PK was very very helpful and friendly. He is my go too guy ask for PK
Mushtaq was awesome and helped me with all my questions and furniture needs
If I could give more than five stars I would! Our sales rep Miguel was the best. As soon as we walked in we were greeted and were asked what we were looking for. He showed us many different items, we were there for two and a half hours and he didn’t complain once. His customer service skills are amazing, and he doesn’t pressure you into purchasing anything. One thing I appreciated about Miguel was how transparent he was with my family and I. Thank you so much again Miguel!
Excellent customer service. Always helpful and informative. Philip (sales associate)
Homa is just like her name. She made me feel at home. Very helpful.
Miguel was SO helpful, patient and accommodating! He helped us find the perfect dining room table and chairs for our VERY specific requests. We knew exactly what we were looking for and although the perfect “set” didn’t exist as is, he helped us create a specific solution for our needs. So thankful for employees who go above and beyond to serve and support customers! Very happy with our experience here and we will definitely be back for future furnishing needs thanks to Miguel!
It was great at Ashley super easy and there’s a lot of stuff on sale. Ikea is definitely cheaper though
Very pleasant
Pattie was very kind and everything was fast and well explained
Great stools and customer service from Patty!
I love your store.Good customer service, beautiful scenery and nice furniture. Thank you Ali for helping me, most appreciated. 😀
Erum was a excellent non Hassel sales representative. She helped us completely from beginning to end. Very professional.
Excellent customer service. Very helpful and friendly. Thank you Robbie
Mushtaq was super helpful! Got all the things I needed
Thank you Ashley Team for the on time delivery and replacement of my Mattress. I know sometimes somebody will drop the ball but glad it got corrected promptly .
Sham was very helpful and insightful. Didn't rush us when looking around. Recommend 10/10.
Came in no pressure to buy. Answered all questions correctly. Phil worked hard to get us the best price for our couches.
(Translated by Google) Ms. Julia was very kind and very attentive to us, very professional (Original) La Srita.Julia, fue muy amable y muy atenta con nosotros,muy profesional
When we first arrived, my husband and i were greeted by salesman Chris. When we asked about looking around ourselves and that we would find someone when we had questions, Chris was adamant about saying to ask for him. Chris came off a little pushy, which is offputting. The pushiness put off by salesman is what keeps my husband and I from shopping at Ashley Homestore. Salesman Josh eventually helped my husband and I find new living room furniture at our visit today and he was very nice to work with. He was not overbearing or pushy, but just politely asked if we had any questions as we were looking around. He answered our questions and gave us different options to look at until we found something we were happy with.
Very knowledgeable and patient
Ashraf was friendly and helped me with a smooth purchase process
Everyone was helping us, If you come to this store ask about ashraf he’s the best!
Ashraf was perfect ! Thank you so much Whenever u come Ask for him he’s best
They were so helpful and worked with me to make my purchase amazing
Ashraf great advice on product quality.
The sales person was kind, respectful, and very knowledgeable. He knew what I was looking for.
Great experience! Mushtaq Ahmad was very helpful and friendly.
Phillip was helpful and efficient. We appreciated the good service..
Great Customer service
Clean beautiful store. Promptly greeted. Phillip was knowledgeable and helpful.
Patricia was a pleasure ..she was very knowledgeable,patient and a great listener.
Came in today to Ashley's furniture looking for a new living room set. First time at Ashley's, I was happily greated by Myra Tan. Such a great attitude and personality help us find the perfect new Living set. Left very happy with our purchase.
A great experience Liz was so kind and helpful.
Ask for patty! My husband and I walked it and was welcomed from patty , she showed us what we were interested in and overall had a great experience
The furniture we purchased is good quality. Only complaint is you need to have more availability for same day pickups. We purchased (4) small items at 1pm and all items were in stock. We called the pickup appointment line but there were no appointments open that day. We had to drive all the way back on a different day to pick up. It is an inconvenience and improving this would make paying customers happier leaving the store.
Fantastic service Great sales people: friendly, very knowledgable, no pressure. I’ll return.
Liz at Ashley’s took my phone order triple checked my ordered for me. I asked for the impossible of next day delivery and Liz and her team delivered exceptional communication delivery team was awesome Liz is awesome. Highly recommend Liz at Ashley’s 100 times. Thank you and merry Christmas
Paty was great! We got new furniture 🤩 thank you
Taken care of quickly.
Very pleasant and helpful
The best service Pedro castro
Brought a carpet but the store does not accept returns, only corporate office can decide. ??
Pattie helped me and husband with our furniture shopping excellent service very attentive and helpful if you shop here I recommend working with pattie
Patti was a pleasure working with, she was very knowledgeable and provided excellent professionalism and was warm and inviting! Thank you Patti for our great experience!
Worst company I've ever done business with, I would give negative stars. NEVER again I will never do business with your company again!
josh Aguilar was an excellent person made an awesome friend today!
Pattie was an absolute gem, very knowledgeable and really helped me out! Will Forsure come back to her for my furniture needs
Robbie help us great customer service thank you
Excellent customer service! Very helpful and very polite found everything I was looking for! Thanks to Raquel!
Our sales rep James was amazing! He gave us our space while still staying close if we had any questions. Never felt like we were having to run away from him. He was never pushy but still made sure we had all of the information needed. Definitely recommend you ask for James when you go into this store!! This stores size is also amazing!! So many different products to look at and choose from! Great price on a great quality of sofa! Only complaint is that I wish shipping wasn’t so far out but that’s not always something that can be controlled!
Robert was immediately welcoming to us. He gave us space to look around and we never felt pressured to buy. He was attentive and helpful showing us all our financing options.
Good customer service, Patricia helps a lot with credit increase I would recommend her
(Translated by Google) Mrs. Raquel was very kind to my husband, we need more employees like her at Ashley Homestore!! We are happy we will return without a doubt!! (Original) La seńora raquel fue muy amable con mi esposo nesesitamos mas empleadas como ella en ashley homestore !! Estamos felices volveremos no ai duda !!
Pattie was very helpful in finding just what we needed, very patient and helped us out a lot!
Myra Tan ! The best hands down ! she went above and beyond to help us with our new sofas !
Very pleasent, not pushy, took her time with us and gave helpful information!
Helpful and assisted with saving money on my new dining table
Jay was amazing and very professional. If he didn’t know the answers he would ask and find out for us. Very happy with our purchase decisions and deals😊
Liz was a phenomenal salesperson. Very knowledgeable and helpful. I would highly recommend her for any and all home furnishing needs.
First time coming into Ashley Furniture Homestore today, excellent experience with Pattie’s help! Great customer service, focused on exactly what we were asking for and got us what we need and for delivery in the needed timeframe to boot! Couldn’t be happier
Such amazing customer service. I walked in the store and was assisted immediately. Princess Hyam Zarka helped me find what I needed. She was very knowledgeable and answered all of my questions. I will definitely be a returning customer.
Awesome service by Josh Aguilar
Patty was great! She’s very knowledgeable and helpful.
Sham was very helpful. Great sevice!
The staff was very helpful. Mushtaq helped to figure out about bed sets. He explained the process and provided all details about discounts.
My wife and I were greeted by CHRIS, he was very polite and professional. We told him what we were looking for and he showed us what was available. He took his time with us and was NOT pushy. We had a Great shopping experience.
Patty was very helpful today. She greeted us with a friendly smile and asked how our Thanksgiving was. She made it possible for our delivery to be made when we wanted.
Les was great and helpful. Found the sofa we needed.
They made shopping so easy. I It's an awesome store and I recommend it for everybody. Somebody needs something for their home. And this is the place you go.
Always easy shop and go , great prices
Helped us find what’s best for our family and made sure he stayed on our price range
We have bought furniture from Ashley in the past but have never got customer service as good as Myra Tan. She did not pressure us to buy but was attentive and helpful when we had questions. She went above and beyond by helping us with some changes after the purchase was made. Great customer service!
Patty Very well with costumer service. Super efficient with every detail. Communication was explicit! Very patient
Super friendly and helpful.
Huge thank you to Raquel who made it really easy and painless for us to get a new couch for our home!
Ashley’s has a big inventory of furniture. As soon as we walked in we were greeted by Pierre. He was friendly and professional. He assisted us throughout our search for a new sofa. We appreciate his time!
PK helped me and service was excellent. I highly recommend him. Thank you Ashley Store!
Very good customer service
Raquel was amazing!!!
I had a great experience shopping with Ashley’s Furniture. My salesman Robert was very nice and very helpful. Answered all my questions and concerns with great answers. Will be coming back soon for other furniture.
The saleswoman said I could pickup the order tomorrow! When I called to make an appointment, the recliner was not in stock and might take a week or longer! I am cancelling my order. I was lied to!!!!!
Robert was very helpful and spent the time to explain things clearly. Well done Robert! We appreciate all that you did today
Patty was very helpful the second we came into the store. She took her time to help us find the right mattress and made sure we were set up right, even when it was super busy. 10/10
Absolutely the worst customer service, will disappear as soon as you turn around and go help someone else
Steven Camilleri has helped us through a purchase of our Leather sofa set and bedroom set. His demeanor and personal care was fantastic. He spent over an hour with us to purchase all the items. Furthermore, he also helped us buy the mattress too to complete our purchase. We drove 60 miles one way so that we can get the care from Steven. We really appreciate the purchases.
Sham really communicated the attributes of all the furniture we were considering and let us make the choice.
We arrived early on Black Friday morning and Mushtaq assisted us with getting our bed room and living room sets. He was patient and provided excellent customer service. Thank you, Mushtaq and Ashley Store Team for your help!
Mushtaq was exceptional. He explained all details and was not pushy. He gave us space and allowed us to take our time during the whole process. Thank you to Mushtaq!
This Ashley location has such a fantastic selection. Hands down one of the best Ashley’s I’ve been to. Customer service was great. The only thing I wish Ashley’s would provided, is same day pickup. This location is far from my home, and having to drive back out next day, kind of sucked. But I love the dining chairs I got.
Ashraf did a great job helping my mother with furniture shopping he had excellent customer service, and he answered all our questions. Thank you a lot
Super friendly and very helpful
Im so please with Ashraf customer service I was so happy with my purchases! Can’t wait to see couches in delivery to my place! Thank Ashraf with your help an your patience, explaining everything to me and my family your the best.
We were assisted by Les. He greeted us with a smile and asked what were looking for. He then directed us to the area where they had the recliners. He let us browse on our own, but stayed in the general area until we found what suited us. He then asked if we were interested in other items in their store. We told him we were thinking of replacing our current mattress. He took us over to the bedroom sets and assisted in trying out a couple of mattresses. My husband and I then realized we needed to leave, so we let Les know we would have to buy our recliner chairs and come for the mattress on a different day. Our purchase was made expediately and Les arranged for the delivery. We were pleased with the way Les took care of us!
Patty did a wonderful job with us
Pattie made purchasing our new bed, mattress, and power base so much fun! I highly recommend finding her for your next purchase.
Pattie was exceptional! Gave us a great deal on our couch. Definitely coming back again!!
(Translated by Google) I love the furniture and the very friendly and welcoming staff. (Original) Me encanta sus muebles y el personal muy vien y amable,
The process is quick and easy when paying with cash..
Very good sales rep. Thank you for great service.
Jay was incredible in helping me and my mother with furniture. He provided excellent customer service
Patti was very helpful from the second we walked in the door and gave my wife and I a very insightful walk through of all of the different styles of furniture. All while not pushing anything on us we didn’t want or need. Five stars all the way. Thanks Patti!
Patty was so helpful and welcoming. We will be back again!
Patty did an amazing job helping us find what we were looking for with patience and a great attitude. Thank you Patty for helping make this experience a pleasant one.
Myra was great! She helped us find the perfect couch and answered all our questions!
Noe, was a great and patient sales person. Letting us do our thing of looking and enjoying our furniture shopping.
Great experience. Patty was wonderful..
Great customer service, very friendly and helpful
Ashraf customer service was excellent. He made sure I got the best sale prices. I’m so happy I got the best deals. Bernice
Myra is great!
Very friendly and fast . Definitely coming back
Pattie was wonderful, her customer service was great, she helped with all of our needs with the furniture we were wanting for our home, she was patient with us with the process of our big decision! It was honestly fast efficient and a fun process. Thank you Pattie! -Collin and Alicia
I love Ashley’s furniture came in on a Saturday to upgrade my sectionals and Sham greet us very warmly and was very patient with us, took the time to show us around and change my order twice since I am a complicated customer. We would give it 5 star, but when we went to make a payment customer service was awful and we had to wait which I was fine until the lady came back with an attitude towards manager and Sham and when she gave me a receipt could not explained how there was an extra fee. Other than that we were pleased with Connie and Sham.
Ali Assadi was a great help with finding the dresser set I needed!
Erum was incredibly welcoming and helpful. I was completely impressed with her professionalism and customer service, as well as from the manager’s attention, I’d definitely come back.
Great attention from Erum, she was very supportive, helped us find exactly what we’re looking for!
Great experience shopping for a couch and bedroom set. Ali Assadi was outstanding and patient, making sure everything was taken care of and listening to the needs/wants/limits to ensure the best possible furniture shopping experience.
Very polite a nice person Erum
Very friendly staff, Connie and Hyam were both very helpful.
Service was good quick very easy no stress no pushing. Ty Yajaira Cantillano keep it up
Al from Ashley’s is a wonderful person, easy to talk to, very attentive. Greatest customer service I’ve ever had within years. If you need great service you must go to him!!! He’s the best!!!
Mushtaq was great!
Ashram was very helpful and very patient with me and my mother we appreciate everything he has helped us with in Ashley‘s store and want to thank you very much for his help
Excellent service I always come with Yajaira Cantillano for all the service she provide 5 stars to her service thank you.
Patty is a very nice person and very very helpful. She know what she is doing so ask for her.
Pattie was so helpful with us today showed us all around and help us pick out the perfect furniture we were looking for would highly recommend
We had a fantastic experience at Ashley Furniture today. We walked in having done lots of research and Pierre was very helpful in showing us around and answering our questions. They also have awesome Black Friday deals right now.
Al provided great customer service. Great inventory selection
Raquel was amazing ! She was so helpful and although we did not go with the dream mattress, she still hooked us up with an amazing deal and mattress. We definitely will be going back to her for our dream mattress and other furniture needs 🫶🏽
Myra was super helpful and kind. She really understood what we were looking for and was able to find what we need in a short time. The first salesman wasn’t understanding us and trying to have us buy something we didn’t want but luckily she was able to help us out horrible service from him . Will recommend her to anyone.
Pique was very helpful and knowledgeable.
Great!
(Translated by Google) Super found the bed of my dreams. Good service, friendly and good quality furniture. (Original) Super encontré la cama de mis sueños. Buen servicio, amables y muebles de buena calidad.
Patty was very help and I had a very good experience with her at the store she explained everything to me very well and I was overall satisfied. Thank you !
Pedro was absolutely amazing and patient.
I had a great experience here. I came in looking for a bed, dinning table, and couch. I had been overwhelmed with looking online for the right set and upon my visit, I walked in and Hyam approached me and gave me great customer service. She assisted me and displayed amazing patience with me as I was very indecisive and going from set to set. While allowing me to make my own decisions she educated me on every item. I almost ended up only buying a bedset and dining room set but with God’s favor, Hyam and her manager gave me great customer service I ended up purchasing all three room sets: dinning room, bedroom, and living room. I got everything I needed! Thank you again Hyam. God is so good!! All glory to Him!
(Translated by Google) Excellent service from Raquel (Original) Exelentee servicio de Raquel
Mayra was great and made experience easy!
Patricia was very helpful with great attitude despite me running back and forth trying to choose the items I wanted..Totally recommend you ask for her service !!
Good service from Sham, was guided well and purchased 3 quality beds, a recliner, and 3-seat sofa. Got a 10% discount along Black Friday sale as well. Very nice experience!
Christopher Duran was incredibly helpful and made it easy for us to pick the perfect bedroom set. We will definitely return to this location when looking for more furniture.
We had the absolute best experience. The best help as well. Our salesman was Steven and he got us the couch we wanted! Thank you
Chris Deran was an excellent helper
Patty your experience with me was fantastic and painless, throughly enjoyable!
Thank you Myra from Ashley’s in colton for all of your help with finding the perfect furniture for our family room.
From the time I walked in the door, this young man was very kind and helpful!
Les had the best customer service. Can’t wait to buy more furniture here.
My sales Associate Steve C. was really helpful, I will definitely go back to Ashley.
Raquel has made it easy and nice throughout the whole purchase.
Excellent seller! Items arrived quickly. Thank you!
Myra ay the Colton store is fantastic! I cannot believe how helpful she really was. I had a short amount of time and didn't want to leave there without a couch and chair and she asked me what I was looking for took me directly to the best options and sent me home Happy with the chair and couch ready to be delivered. She was a great communicator really listened to my wants and such a positive person to work with. Thank you Myra!!
Patty was amazing we love her
most unprofessional store i have ever been to. the manager is not great and neither are the workers. i ordered 2 paintings that took a months to arrive and arrived damaged. all they said was i would have to return them to the store and they would replace them but they would take 2 months again. cristina was was not helpful at all and hung up on me. i know this store is in a sketch area but they should definitely look for better management. unbelievable. please do not visit this store you will regret it. horrible customer service and rude workers.
Went in to buy furniture for our new place and we had a great experience. We found everything we needed and the representative who assisted us Noe Victoria was great.
Raquel Corona was amazing! Excellent customer service!!!! Got everything we wanted and needed!
Awesome service. Kerum is the best
Raquel was very helpful and knowledgeable of Of the products inside and out.
Phillip did a great job! Five stars
Our sales person, Julia, was exceptional and assisted us in acquiring the ideal product for our home. Thank you for a wonderful experience!
(Translated by Google) We are very happy with Myra's service. (Original) estamos muy contentos con el servicio de Myra.
I bought a complete bed with mattress. Sham delivered an excellent service.
I hope this Review helps people think twice before buying furniture from this place on October 10th I decided to buy some recliner sectional couches from this place as I arrived to the store Ashraf a sales representative made contact with me and started showing me a couple of sets of couches recliners etc, I decided to buy some electric recliners and Ashraf was quick to get me approved for the credit. My delivery was set up for a Saturday, I took the day off work just to wait for my new recliners, when they arrived, they were manual recliners and super sti8 , nothing like the ones I tried from Ashley’s showroom floor. I called the store right away and no one could tell me what had happened. So I decided to drive to the store right away, as I arrived Ashraf made contact with me and had me talk to Francisco one of the managers there, he tried to solve the problem by giving me a delivery refund, but told me that the electric recliners that I chose the day of the sale were more expensive even though Ashraf the sales representative and I had gone over the pricing the day of the sale. After that brief talk me and Francisco had I just decided to just get a full refund for my down payment, and have Ashley’s pick up the recliners from my home. The first week went by no one picked up the recliners, I called and asked they said they need to have the couches back in the warehouse so I can get my refund which is totally understandable, they rescheduled the pick up for today 10/28 and no one showed up, I just called and asked where the pick up team was, they said that they were refusing to come back when they never showed up. I’m waiting to hear back from Ashley’s, according to Ashraf a member of management is supposed to call me today It’s been 3 weeks and Ashley’s furniture refuses to give me a refund or come back to get the wrong couches that I did not purchase. I will update my post as soon as I hear back from Ashley’s
Noe and Connie were a delight to work with. This was our first furniture buying experience and it was nice not feeling pressured. We were offered their zero interest payment option and it was easy to apply. My family has bought furniture here before so I decided to come as well. Came again. 3rd visit. Myra was exceptional
Noel and Connie were very knowledgeable and worked hard to help us get our new home together. 5 stars all around!
Excellent service and selections!
From the moment we walked in we received amazing customer service. We just bought a new home and needed to furnish it inside and out. Erum was our Salesperson, she never pressured us or hovered over us. She gave us our space but was always within earshot for questions I made several visit changing my order, she always took the time to work with me. Since our order was quite large she was able to get het manager involved and get us a discount which included a 5 year warranty. This store is highly recommended.
Great service. Ali and Connie were fantastic.
I had an excellent experience at Ashley Furniture. No one was pushy.
I bought the sectional, rug and end table. Thank you Kabir. He was kind and extremely helpful. I found the items I needed for my new house!
Great experience and very helpful sale man Robert Cauley Very pleased with his service
(Translated by Google) Myra excellent, very good Spanish (Original) Myra excellent, muy buen Español
(Translated by Google) Fast, kindness, honesty, thank you very much I recommend Ashley 100% (Original) Rápido, amabilidad,honestidad muchas gracias recomiendo Ashley 100%
Our salesman, Pierre, made us feel special and heard. We bought two mattresses and love them!
Ashraf was very personable and helpful. He saw that we were in a hurry and i wanted very specific furniture I could purchase same day. He not only came through but we also met our time frame.
I have been looking around for an affordable leather sofa. I found exactly what I wanted at Ashley's. The couch is beautiful and the buying process went quickly and easily.
My wife and I walked into Ashley's today. We were greeted by Sales Associate Ashraf. His approach was very welcoming. Ashraf was very attentive and courteous. He gave my wife and I ample time to look around and wasn't pushy at all. Ashraf made our visit very pleasant today. Thank you Ashraf for helping us find our love seat and two accent rocker swivel chairs. We left Ashley's very happy. Frank & Vera
Mushtaq was very helpful and professional!
Thank you Mr Sham! Very professional and gentle , thank you for your help 🙏🏻 I really appreciate thanks again
Mr. Robert Cauley our sales representative was wonderful. I have not purchased anything at Ashley before. This was a good experience.
Thank you for helping us out Julia, very helpful and friendly!
Les was Good and took care of needs.
Husband and I walked in and Al Alam greeted us, allowed us to shop comfortably, and helped when we were ready to decide. He was patient and gave the best customer service. He made it possible for us to get our dream dinning room ready. :) Thank you again!
After a year of financing our previous furniture, we were lucky enough with a small credit increase and we came in to upgrade our mattress. Les was the first to greet us at the door with a great energy and vibe. He helped us find the perfect mattress that suited both my partner and mines needs. The manager Francisco helped us as well with a great deal where we could also fit in a new dresser. Overall, we were greatly pleased with our experience and hopefully when we start expanding our home, we can come back for more furniture!
Mayra did an amazing job !! Very helpful
Excellent customer service! Patty was very knowledgeable and helpful!
Myra was very personable and knowledgeable and got me to exactly what I wanted in a timely fashion. She provided excellent service!
Jay & PK were the best! They both made the purchase of our two recliners memorable. They both deserve a raise!
I love Ashley furniture store 💯%!! Hyam Zarka @ the Colton Ashley store was awesome 👏 She made sure I got my sectional sofa .The same day !! Excellent customer service!! I highly recommend Ashley store!!
Very nice story. Found a couple of chairs. Great price! Can't wait to get them home. The sales people were very friendly. Not pushy at all. I have shopped here several times. Always a good experience.
Jay was great! He was very professional and kind.
Great customer service. Friendly atmosphere. Great selections of items for affordable prices.
Had a good experience and a great salesman. The Ashley Furniture store is probably the nicest one I have visited. It is very cozy and welcoming. I have been to a few other stores out west and I had to leave because it just was not set up right and the store just didn’t have that cozy feeling like the one in Colton. Now Ed Al-Helo is an excellent salesman. He was responsive to our needs and not over bearing. I bought four pieces of furniture from Ed and when I would text him with questions he would respond to me in a half hour or less. Great customer service and he left a good impression on me which automatically leaves a good impression on the Ashley Furniture Store.
Ashraf was AMAZING. He was incredibly patient and accommodating. He is professional and knowledgeable and should be managing the store! We will purchase all of our future furniture from him! Thank you for all of your help
Ask for Daniel !! Helped us out a lot ! Thanks again
great customer services! Robert was super helpful!
Homa was wonderful in helping us with our furniture! Very kind and patient in helping us choose our furniture. I would recommend her to anyone who comes to Ashley in Colton!
Patty provided amazing service and was very helpful in providing information on each piece.
Homa provided great customer excellence.. kind, patient and understanding.
My family and I had the pleasure of meeting Patricia who was very knowledgeable and friendly. She helped us purchase our couch and rug! We recommend her to help your buying needs…..
Myra Tan was very helpful and friendly she was able to help me find the right bedroom dresser!
Phillip was so patient and explained everything to me. He never pressured me to buy anything and made sure I was 100% on board with my purchase. 10/10 would recommend others to come buy from him
Aziza was very helpful and patient and made sure I got the exact furniture I wanted!!!!
She was amazing
Myra at the Colton location was so incredibly helpful and kind to my parents who were excited and also cautious about their new big purchase. They were so excited to have found the perfect high quality leather couch set and coffee tables for their newly remodeled living room, and Myra made herself available to any questions they had. Thank you Myra for making this as quick and effortless as possible.
It was a good nice experience
Les was amazing. He was patient and understanding along side his manager Catherine !
Very professional customer service. The salesperson helped me find exactly what I was looking for. I would recommend this place to anyone looking for new furniture.
Wonderful experience at Ashley's, looked for new furniture for our new apartment and Pattie really helped us find everything we needed. My husband and I are definitely coming back to buy more things for the apartment as well after our new bed frame, couches, and rug are delivered with installation!! How awesome. Thank you Pattie! We will see you soon!
Salesman did a great job. Very friendly an helpful. This would have been 5 stars but I feel extended warranty is too expensive. Perhaps offer 3 year warranty at lower price instead, for those that can’t afford 5 year. Other than that very satisfied. Thank you
Loved it
Erum was awsome and very informative and funny I really recommend going and seeing her.
Pattie was wonderful, knowledgeable, accommodating. Will be back to buy furniture from her again.
Amazing service here at Ashley’s. I would highly recommend going through Mushtaq Ahmed the best customer service I have received in a while. Connie the manager was also amazing and helped us out so much.
Ashley in Colton CA. Just dealt with salesperson by the name of Sam Franco. Great guy. Very knowledgeable and helpful. We’ve also dealt with Chris in the past. Same as Sam. Knowledgeable and helpful. Thank you to the two of you!
Erum was of great help very professional
great customer service. Robert was very nice explained everything to us gave us a good deal and we’re coming back here anytime I need furniture.
No pressure buying also saleswoman E. kinan was so Nice and Helpful she went above and beyond !! Thank you E.kinan you were a pleasure !!
I was pleasantly surprised at all the different types of furniture. I’m getting my floors done and I actually found a bedroom set that perfectly matches my new floor!!!
Myra Tan
Julia was very informative and helpful.
The Ashley show room is gorgeous and very shopper friendly. My sales person, Pattie was amazing. She was so patient and allowed me to take as long as I needed to choose my living room furniture. I highly recommend Ashley Furniture and Pattie in Colton, CA.
Ashraf was amazing. He helped me select all my items for my new place.
I had an incredible experience at Ashley's furniture, all thanks to AL! From the moment I walked in, he greeted me with a warm smile and a fantastic sense of humor. AL truly understood my style and budget constraints, making the whole shopping process a breeze. What impressed me the most was that he never once pushed me towards the pricier options. Instead, he took the time to find pieces that not only fit my style but also my wallet. AL's friendly demeanor and genuine consideration for my needs made this shopping trip unforgettable. I can't recommend him enough!
We had a very nice sales person
Ashraf helped us find the best mattress and took his time and showed us all our options Best customer service i have received here
Patty helped me pick out the best couch for my space. She even gave me a detailed tour.
Les at the Colton store was really helpful and great to work with when buying a couch!
I love the furniture at Ashley's. It took me three days to decide but I made a great purchase a full living room set. My sales person James was great in helping me decide which one to purchase. My husband and I also seen some great items in there clearance wearhouse. The only thing I didn't like was the high price for delivery which our sales person did get lowered put still turned out to be high for the distance.
Excellent service provided by Myra! Thank you!
Patty was great. She was able to find everything we needed and helped with the financing.
Todays visit was easy, professional and and our sales person was very cordial
everyone was very helpful asking if I needed anything will buy from here again
Raquel was awesome! She got us exactly what we wanted and was very helpful the whole way. She was very patient with us and explained everything throughly. If you come to Ashley’s go see Raquel!
Julia Iglesias went above and beyond to get me what I wanted and a great deal. I’m going home with a brand new sectional, and a pre-owned smile.. A.. ok thank you
Great service, on time delivery, and friendly crew
Mary Moreno was so helpful! She was very patient and helped find the best and right fit for our price range. If you ever stop in Ashley ask for Mary!
Great place to shop! Enjoyed my experience. Go see Mary!
We greatly appreciate the help we got from Mrs. Pattie, she kind, had a lot of patience with us and my two little toddlers. Very knowledgeable. We will definitely come back and will look for the number one sales person Mrs. Pattie.
Pattie was absolutely wonderful and patient with our decision to purchase a sofa and matching chair. No pressure and gave us space. Worked the extra mile for any applicable discounts.
Wonderful customer service from Robert as he was helpful and not overbearing like some sales people can be. Got the deal we wanted for the items purchased.
Great customer service.
She was attentive, very good at showing us what we were looking for. Thank you Patty
Raquel Corona was very helpful. She let us explore the store and was available when we had questions.
Great costumer service! If you need help from an associate that knows their way around the store and get things for you at a great price that works with your budget look and ask for LES! Thank you Les for making my first experience at the store a great one!
Crazy Patty was great Lol! Couldn't ask for a better salesperson. She took her time and no pressure sale!
Ashraf was really great person.
Ashraf .great service
Raquel was very helpful and clear through the process
Myra was very sweet and helpful. She made me feel at home during my furniture search. Well done Myra!!
I've been shopping at Ashley Home Store for years and highly recommend shopping there.
Liz had very good customer service
Attentive and very knowledgeable about the products we were looking for! We will definitely come back!
Julia Iglesias was amazing! Super sweet and helpful
Thank you Liz for being extremely helpful and patient with our big purchase. So happy with the service as we did not feel pressured to buy. She helped us bring our vision to life.
PK was very helpful and informative, great knowledge on the inventory including the different designs and styles.
Great customer service at Ashleys furniture with sales representative alam was patient and informative. It was a very stress free process. And because of the kindness i will be returning thank u al
Patty was very good and helpful.
Being a first time home buyer, I had to furnish my whole entire house at once. I was never more happier with management, all the sales associate and especially Chris for helping me with all my home needs. The environment at Ashley‘s furniture store and it’s very cozy. I can’t wait to pick up my furniture.
ashraf was great! thank you for helping us find our couch!
Patty was our salesperson and was awesome. She helped us find a beautiful bedroom set for our spare room. Ask for Patty, she’s great!
Nice ppl Nice furniture waiting on my new bedroom an dinette. I bought a sectional during Covid. Love Ashley's Furniture Store Colton CA.
(Translated by Google) Excellent service! (Original) Excelente servicio!
Patty was an amazing associate she helped us with all our needs and was very nice and kind to made our experience a wonderful one we will be back
Nice store, Great selections, prices are comparable. We got a new dining set and dresser. Our sales rep Homa, go see her, she was very knowledgeable, and friendly. She pulled out her measuring tape and helped us rearrange some of the chairs and table extensions. Really helpful, but not pushy. Thanks!
Sam Franco was so polite and respectful. I brought my kids with me and he was very patient as well. This furniture store has snacks to buy for your kids that is a + for me
Ashraf was very helpful and friendly.
Thank you Myra. Myra always is the best 🤩
I bought a new bed got it all damaged and cracks they don’t wanna do a exchange and only having me calling bunch of different customers service for the pass moth poor service now I’m stock with a broken bed …
Alam was the best sales man! He was so helpful and attentive. 10/10
Mary was great!
Paty was so awesome, it will be a privilege to come back and do business withe her again.
Patricia is very friendly is so nice to talk with is very helpful
Patty was great with my mother. Very Patient and cared with what we wanted. Will come again to her!
Myra was very helpful and very detailed on describing the product to me. Thank you for all your help
Erum was very helpful . She was very patient and gave excellent customer service . She showed us so many options for sofas for our formal living. We were able to pick a nice set of sofas and tables and rug. Will be back to this Ashley !
After stopping 3 times at this Ashley looking for a bed that the other workers couldn’t find Ali was very helpful took the time to find us the bed we wanted.thank you Ali for helping us wonderful service also his manager was very nice too ..👌🏽
Alalam was amazing . Usually I get discrimination due to looking young but Alalan greeted me at the door and helped me for around 1 hour while I was deciding for the best dinning set ! He has amazing communication skills and knows how keep a great conversation 10/10 experience !
Mushtaq Ahmad Great guy help me out quick thank you
PK was great! Really helpful in getting us set up with a new dining set and a few other great pieces! Highly recommend his service.
We had great customer service from Mushtaq! He was friendly, helpful, and lively. We bought a beautiful sofa sectional with price match for a great price. We’re waiting for the delivery, but since we got to see the sofa at the showroom, we know it’s of high quality. Can’t wait ‘till it gets home :)
Ashraf was amazing helped us with everything we needed. Went above and beyond for us.
Robert made my purchase so easy. I couldn’t decide on what color living set I wanted and he checked every color for me to see which one was in stock. Thank you Robert!
This is my third purchase from this store. First purchase was not very pleasant. However, after working with Patricia on my second visit, I came back again for my third visit and specifically asked for Patrica. I will continue to visit this store as long as Patrica is my sales representative!
Mushtaq Ahmad, the person you’re looking for! Great customer service. Very professional!
Ashraf execelent sales person very helpful great personality, very happy with his help Thank you Ashraf!!
Great customer service, but delivery is too expensive.
pattie was wonderful
Very good
Good customer service Myra tan
Mushtaq ahmad helped me he was very nice and professional.
Just bought a beautiful sectional, with the help of Robert C.! He was so knowledgeable, helpful, and patient with us. Had a great shopping and checking out experience thanks to him!
Patty is very friendly and good customer service found what i was looking for.
Ashraf provided excellent customer service an was very helpful.
Ashraf was a great help. Will be back
When arriving in Ashley we were greeted by Aziza and couldn’t have had a better experience. With her help I found both furniture pieces I was looking for and was very pleased with the service I received. Now that the delivery has been made I couldn’t be any happier. The delivery team was exceptional too and the dresser and cabinet are wonderful additions to my home. Thanks so much!
My lamp was shipped with the shade bent inward, the replacement lamp wouldn’t turn on.
Nice furniture
Ed was great! Very helpful and informative. Super funny too!
Pedro and Don were extremely helpful and extremely knowledgeable about everything inside and even the huge variety of items on the website! Thank you both again!
Mayra was super helpful. She showed us exactly what we were looking for. Would definitely recommend her at this store at Ashley! Everyone was so welcoming
Very good
Excellent customer service! Myra Tan was super friendly and helpful. She is very knowledgeable and knows how to adjust to customer needs. Will definitely recommend.
Go with Noe! Helpful and kind.
Myra was very helpful and made our shopping experience very pleasant!
Store didn't have much of what we were looking for.
Mashtaq Ahmad was so patient with us and dealing especially with my 5yo boy. We appreciate his patience and professionalism!!!
Ashraf was a great salesman, and helped us with all of our questions regarding our furniture. It was a great shopping experience.
Patricia was very friendly , worked with my needs and answered all my questions. Definitely recommend coming to her !
Our sales associate James Babatunde was helpful and efficient. The whole experience of finding and purchasing the right piece of furniture was easy and pleasant.
Myra was awesome. She helped me right when I walked in and knew exactly what I needed. I would recommend asking for her.
Ashraf provided excellent customer service. He was very polite and professional. Thank you for helping us furnish our new home Ashraf!
We had a family emergency of a drunk driver driving through our home and had to move into an empty rental with no furniture. Sam was great and helped us get mattresses delivered so we had somewhere to sleep. He was so kind and understanding dealing with us in our frazzled state and went out of his way to make sure we had what we needed.
Katherine was the best. Ask for her, she made our couch purchase more comfortable… no pun intended
Patty was such an excellent guide. We were on the search for a bed and she gave us different options to explore from. She ensured that we were comfortable with what we were choosing. We were very satisfied with her overall. I would recommend her to anyone in the future as she was very welcoming and sweet!
Excellent service and helpful staff. They understand your needs and help you for the same . Specially the salesman Ali is too humble kind and helpful . Good place if you moving to new unfurnished apartment.
We purchased a mattress and mechanical platform at Ashley in Colton. James Babatunde helped us out, wow what a service! He meticulously went over every detail and was very knowledgeable, friendly, respectful and funny. If you’re buying furniture at Ashley make sure James helps you … he will definitely take care of you! Thank you James!!!
My boyfriend and I decided we needed a new bed and bed frame we went to a few stores discount furniture and mattress places and went to Ashley’s last. We should have just came to Ashley’s to begin with. Right when we walk in the door Pierre came up to us and let me tell you this man has a gift not only was he knowledgeable about the product he was showing us but he had me and my dude dying of laughter. We were originally planning on getting a frame somewhere else and mattress someplace else but Pierre hooked it up we ended up getting a tempur pedic. I don’t know how to emphasize this enough, this is probably hands down the best experience I have had in general when making a purchase like this. We for sure will be back with any future furniture needs or purchases and we will be asking for Pierre.
Everything was good we were taking care of we made our not purchases. They only downfall was, was I had a return. To the store because the price I was charged did not match what was online
As we walked into the stote Pattie greeted us and allowed us to browse the furniture on our own. Once we needed her help she was near by to help us with our questions. The overall experience was great and we are excited with our purchase.
Ashraf was are sales associate, and he was amazing. We had the best experience shopping here at ashley furniture. We can’t wait to have our new sectional delivered.
Julia was quick and professional!
Patricia was so nice and welcoming from the beginning we entered the store she really showed an interest of what we actually were looking for really appreciate her customer service support
I would recommend this store. Patty is very professional and such a great sales person.
Very knowledgeable and Patience. Very good customer service. Very helpful and helped us get a good deal. I recommend the sales person.
My sales person Les was so awesome he went over n beyond showing excellent customer service..we are so thankful for his kindness, patience. Ashley is our go to Furniture store from now on , will definitely recommend Ashley to friends n family.
The store has a lot of furniture to try. Only thing I didn't like is the customer rep assisting us included the warranty to our purchase without even asking us if we wanted it or not. She also didn't inform us about the different shipping they have and just opted us to the most expensive shipping. That felt very shady, so I will definitely not be coming back to this store.
Attentive, helpful sales reps. Huge selection of household furnishings.
Enjoyed working with Ali. There was no pressure, he gave us great service, listened to our needs, and we left very happy with a great mattress and bed frame! Go in and ask for Ali!
Excellent customer service. Raquel was so helpful and patient. Can’t wait to get my couch!!!
I had already visited the store and I new the product is wanted, so going through purchase was easy
First time home owners and decided to come to Ashley’s ! Mushtaq ahmad was so nice and friendly helped us out so much from price wise to the perfect fit for our new place! Definitely recommending all my friends and family.
Mushtaq Ahmad helped me and my family pick out our very first living room couches im so happy with them thank you 5 Star recomended
Patty was such a great help she was very patient with us, she gave detail to detail on everything we purchased with furniture and mattresses we would definitely come back to Patty for any help we need in the future.
Steven and Francisco were the absolute awesome. They were patient and made our experience stress free. Thank you guys for all the attention.
Ashraf was quick and helpful
Ashraf was a great! He was patient, kind listened to what we were looking for.
(Translated by Google) Good customer service, the girl Julia who served us very kindly helped us very well (Original) Buena atención al cliente la muchacha Julia q nos atendió muy amable nos ayudó muy bien
I loved her advice and she was very clear with everything, definitely the best seller. we will be back soon.
Mushtaq Ahmad Great service
Mashtaq was very helpful thank you
Liz was great! Very friendly and fast service!
Very good sales service and good quality furniture.
Great service. Mashtaq
Erum was very helpful and efficient. Very nice and professional. We will use her again
The best store!! Amazing service overall
Ashraf is helpful and friendly
Ashraf He was very helpful, and friendly
Myra, Francisco and Conne best costumers service
Pattie has created a smooth and most comfortable shopping and purchase experience. I would recommend Pattie and Ashley Stores for any home decorating needs. I would like to give Pattie a Big Five Star rating for her cheerful and most helpful sales style.
The customer service was great from the moment we walked through the doors. Our salesperson, Julia, was extremely helpful and did all she could to save me money. Shopping here was a great experience, because it was so easy.
Ed and Francisco demonstrated excellent customer service
Steven was great, courteous, helpful and knowledgeable.
Mashraq Ahmad provided great customer service. Very friendly and helpful.
Ashraf is a SUPER hard worker! He went far beyond to get us all the furniture we needed in a timely manner and was super patient with us making our decisions. Make sure to ask for Ashraf!
Salesman Ali took the time and effort and went above and beyond to make my wife, a very difficult customer, happily satisfied. Would definitely recommend.
We highly recommend shopping for your furniture at Ashley’s furniture. Pierre and Francisco did an amazing job helping us out to find all are furniture for our home. We felt like family in Ashley’s furniture.
Mushtaq was very helpful in finding a couch
I’m in love with the service, they treat us like family.. I personally recommend this place and the sales rep that helped us is PIERRE, THEIR BEST SELLER THAT ASHLEY FURNITURE PLACE HAS. Also, Francisco in management did an incredible job in assisting. We felt like family at Ashley furniture.
Pattie gave us exceptional service. She understood our needs and showed us items that matched making our shopping quick and at the same time pleasurable.
Erum was outstanding! Helped me find the perfect dining table set
He was very helpful with everything
Mr Ed was fabulous. He went above and beyond to help us.
Sham was extremely helpful and and showed us all of the tables we wanted to see
Very happy with our purchase and great service We had the pleasure of dealing with Noe Victoria and Fransico Leon who made it very easy process and went above and beyond to make sure we got all our things for our new home ! Thank you !!!!
Very happy with the service provided by Mr Noe Victoria! Super helpful and professional! If you’re thinking about coming here definitely ask for him!!!
HE WAS VERY AWESOME AND NEE THE PRODUCTS
Ashraf was very helpful and pleasant. Definitely would go back
We had an amazing experience with Mary today in store. As soon as we came into the store she introduced herself and inquired what she could help us out with. We ended up purchasing a beautiful table set and Mary was very helpful during the whole process. Mary is a very lovely and kind hearted person, I would definitely come back and shop with her again.
(Translated by Google) The salesperson Julia Iglesias was very kind and attentive and answered all our questions. (Original) Muy amable y atenta la vendedora Julia Iglesias contestó todas nuestras preguntas
Steven was very helpful. Will recommend!
Steven C is nice!
Sham and Conie
very nice, very helpful, helps you find exactly what you want. julia is very good at what she does
Very helpful listening to what i wanted and can afford great customer service
They were very friendly and the whole process was fast and easy, I had no problems!
Philip Sequeria was absolutely amazing. Super nice with great customer service skills.
I was attended well and my needs were met.
Julia Yglesias is very very helpful and very polite and understanding of what my daughter needed. She will definitely be the sales person I am asking for next time I come in.
Loved Homa! She was great and answered all my questions
Great experience. Myra Tan was very helpful.
Edward
Julia provided great service and was very helpful with finding what we need for our home.
lizbeth was very helpful, we enjoyed our experience!
Thank you Pattie for all your help in choosing or new powered couch You Rock!!!!!!
Great service Mushtaq. Thank you!!!
Ashraf really helped me out getting my dining room set.
Excellent customer service Ali went over and beyond, very patient and knowledgeable. Will differently be returning for my next purchase.
Pattie was amazing she gave us the space we needed She was the BEST
I was helped by Ashraf and he took really good care of us. I will be back to see him.
Mushtaq Ahmad was very nice and helpful to talk to. Helped us get our mattress right away!
Patty was so helpful ! I will definitely come back and ask for her ! She helped me get a bed and frame to my exact way I wanted it! Thank you patty !
Patty was wonderful and very helpful. She also answered all the questions I had.
Pattie was absolutely amazing with helping me with my purchase I will definitely let my friends and family know to ask for her in the future.
Mushtaq ahmad was very helpful.
Great price and great service with sale representative.
Great visit at store in Colton Steven C was a great help very professional with great service and great sense of humor looking forward to returning in the near future
Our experience at Ashley was made great by Patty. She had understood our needs on our outdoor furniture set we were looking for. She was Very helpful.
The sales associate Erum Kiran was very helpful we were very pleased with our purchase.
Mr. Kevin Pardo and Ms. Liz Martinez were both excellent in handling our needs and resolved all of our issues with ease. Can’t recommend them enough.
Thank you to sales person Irum. Has helped us out a few different times in picking the right furniture for our home. Highly recommend.
(Translated by Google) Julia very good service very friendly (Original) Julia muy buen servicio muy amable
Over all, very good
Very positive experience. Our sales rep, Steven Camillere was great! Very helpful and informative without being overbearing. Good job Steven!
We had a fantastic experience with Al! He was helpful, patient, funny, and made our shopping experience a great one. Ashley had a great Labor Day sale and we got fantastic pricing on our new furniture. I highly recommend Ashley furniture and specifically Al!
Excellent service! Very knowledgeable and definitely a pleasure to be assisted by James😁
Mushtaq was amazing. He quickly understood our style and needs and was knowledgeable about stock on the floor. He worked diligently for us and never lost his positive and helpful attitude, even when we changed our minds. We will definitely ask for him next time we visit Ashley.
Sales women was very nice and professional 👏 👌
Great customer service friendly and helpful Julia was amazing
Very friendly people in the store
Sham was amazing, really friendly and open to helping on a variety of option.
(Translated by Google) Raquel, a good worker/seller. (Original) Raquel buena trabajadora/ vendedora.
Robert and P.K where such a great help at a stressful time. They both made my shopping experience AWESOME! @ Ashley Furniture. Thanks Guys
I came in today to get a mattress and base and left with so much more! Robert was such a professional throughout the whole purchase. My family and I are so Greatful. Thank you again Robert this would not had been possible without you. Tanya Williams 😍
EXCELLENT CUSTOMER SERVICE!!!! SPECIAL PRAISE TO ALI ASSADI!!! OUTSTANDING WORK! HE WENT ABOVE AND BEYOND TO MAKE OUR SHOPPING EXPERIENCE AMAZING. HE TOOK HIS TIME AND WASNT PUSHY OR JUST TRYING TO MAKE A SALE. HE GENIUNELY WANTED TO MAKE SURE WE WERE HAPPY AND SATISFIED. HE IS THE TRUE DEFINTION OF EXCELLENT CUSTOMER! VERY KNOWLEDGEABLE, PROFESSIONAL, AND A VERYYYY HARD WORKER. IF YOU ARE LOOKING TO RECEIVE AN AMAZING SHOPPING EXPERIENCE PLEASE PLEASE PLEASE COME TO ASHLEY FURNITURE IN COLTON AND FIND ALI. HE'S THE MAN!! CONNIE WAS ALSO VERY SWEET AND CARING. ASHLEY FURNITURE IN COLTON ROCKS!!!!!!
Erum was great. Appreciate the excellent service.
Raquel is an excellent seller 5 stars for her
Noe Victoria was our sales rep. He was patient and generous with his time. He offered us a wheelchair to push our grandmother around the store, which was unexpected and very caring.
Thank you Julia I appreciate Your help .
Very good attentive salesman. He was very helpful and patient with my 93 year old mother and nice and polite. I recommend this store 100% .Their selection is great and prices are reasonable. This will be my go to store for furniture. Nothing negative to say . Thank for a great purchase and looking forward to seeing the furniture in the new house.
I bought some sofa and end tables from Ashley’s and got a great deal great service from crystal very helpful will be back to finish furnishings my home thanks.
Customer service was great and most importantly patient and friendly!!!
Very welcoming from the start. Very patient in showing us around the store. Extremely detail oriented in showing us a wide array of options that fit our comfort and needs. We are content with the products we purchased, service went above and beyond.
Kabir was the most helpful. I will be back again. Very patient gentleman.
Ashraf was very kind and helped me pick out furniture for my house. I will come back
Ashraf is nice thank you
Mushtaq was super helpful!
Mushtaq ahmad excellent service.
Patty was great, she had so much patience and help us find something nice for our kid. Thank you again Patty!
Edward was very helpful.
he made it so easy to shop with him
Pattie was the best! I came in hot and fast, I knew there was 1 mattress left I needed and wanted and I wanted it purchased before anyone else took it. She was able to get me the sku # and purchased asap. I was in and out the door within 30 mins. She is the gal you want to talk to in the store! Thanks Patti!
Raquel was very patience with me and has great custoner service ,I will return in the future
Bella is amazing! She helped us so much, she help us find a living room, a dinning room, and everything for the bedrooms. She is the best! If you ever need help get her, and she will make everything easy for you.
(Translated by Google) Mushtaq Ahmad (Original) Mushtaq ahmad
Great customer service.
Ali Assadi provided great customer service. He was attentive and went out of his way to ensure that we were satisfied with our furniture selection.
Ashraf the floor representative was very helpful and nice.
Les(sale associate) made our furniture purchase effortless,and easy he was very knowledgeable about furniture quality,competitive prices, also informed us about the labor day sale. Overall a great experience.
Chris Duran was helpful...patient and answered all of my questions! Great job!
We had an amazing expedience and would gladly come back for any other furniture needs! Pattie was an incredible help and made our time here even better! She was helpful with showing us the options that fit what we were looking for while also giving us the space to chat amongst ourselves and explore our options. She was friendly, very informative, and helpful! Thank you pattie! We will Definetly be back!
Julia the sale representative of Ashley furniture gave us an Excelente servicio in Spanish
Julia Had lot of patience was professional
Great friendly environment. Kabir was easy going. He gave he's thoughts on the color scheme I was going for. Final decision was alot easier to make.
Great experience
Raquel was very knowledgeable, patient and helpful!
Ali assadi was great very polite and product knowledgeable plus helpful. Thanks for the great customer service. Looking forward to more great business in the future.
Raquel has the best customer service. She makes you feel very comfortable shopping and explains everything very detailed. Excellent service. Thank you so much.
Pierre was very friendly and helpful in assisting us finding just what we were looking for. My mother and I appreciate his patience and kind smile. As well a Connie.
Very very nice employees!! Very flexible
Raquel was the sales associate who helped us throughout our shopping experience. She was friendly, knowledgeable, and very helpful.
(Translated by Google) They were very kind and very patient, very grateful for their service (Original) Les fue muy amable y con mucha paciencia, muy agradecida con su servicio
(Translated by Google) Very good attention, very kind (Original) Muy buena atención, muy amable
Great service,friendly staff. Will be back again.
Great time with Philip great guy made deal right
I was in a rush, but I received quick friendly service with a smile! I appreciate all the help!
Pleasant experience. Mushtaq was a huge help. Get a great deal!
Mashtaq is amazing and super helpful!!
Miss Raquel was incredibly great and I recommend as she was detailed and patient. Not to mention, bilingual. An employee that goes above and beyond.
Patty was very helpful. Especially with my indecisiveness in picking out a livingroom set.
Had a pleasant experience with Robert shopping for a mattress and bedroom set. He took his time with and and was completely thorough and explained everything. He had plenty of patience with us as we were indecisive between a couple different sets. Robert was very knowledgeable and professional and definitely elevated our shopping experience.
I’m extremely thankful I ran into Patricia at Ashley’s today. Extremely professional and pleasant. She was very patient and willing to answer any questions I had. She made my shopping experience pleasant and easy. Can’t thank her enough for her help. If you are looking for furniture I highly recommend Pat at Ashley’s in Colton.
Ashraf is the best sales person we had in furniture field. Patience, honest, calm and right to the point. Maria is the manager was very very helpful. Took time to measure and try several options for us. Very happy with the service.
Dennis was freakin amazing and Mr Alfredo was extremely helpful and knowledgeable!! Dynamic duo!!! A+++
Are rep. Homa does excellent Customer service!! Also managers are excellent highly Recommended...
(Translated by Google) Good service speaks Spanish, Noe treated us kindly. (Original) Buen servicio habla Espańol, Noe nos trató con amabilidad.
mr mushtaq , did a good job
Great Customer Service!! Raquel explained everything well!’
Their customer service is wonderful. Each purchase has been a breeze!!
Great customer service. Worked with Homa at Colton, CA, she is wonderful and amazing. She takes care of her customers very well.
Ed Al-Helo was very helpful and great customer service
2nd time coming into the store and once again Ashraf helped us and was so nice and patient while we looked all over the store. Both times we left extremely happy with our purchases. Definitely coming back in the future!
Racquel’s customer service has been superb; in a dying talent of customer service providers Racquel goes above and beyond the measure of standard care and has exemplified an A plus rating of professionalism, so much that I have brought other family members for her service and service alone.! Our business is where she is!!! Thank You Monica L Satchell
Sham did a amazing job helping me! I will be coming back for more furnitures!
Great customer service Ahmad!
Ashraf was really helpful and friendly and help me and my husband with what we exactly needed will be returning in the further.
Myra was great ! she was very detailed and explained everything so well to me !
I am so excited!! I walked in store kinda like deer in the headlights!! I met “Moose”!! I told him I had weird problem and not sure how to solve it ...( hide the yarn!!!) he was very helpful showing different ways ...( and not making me feel funny about my tons of yarn!!! And then... the perfect piece!!! 10 stars!!!!
Fantastic service
Raquel was awesome and very thorough, she helped us with exactly what we needed from beginning to end. Grade A service!!!!
Great help honored some price matching deals.
(Translated by Google) Great service👍Something Victoria (Original) Great service👍Noe Victoria
Julia thank you for the biggest help on my increase you made magic happen
Julia gave us great service
Noe was very helpful and professional definitely. Excellent service
Les was more, helpful overall a joy to work with.
Our Sales Rep, Jennifer, was great! Very sweet and patient. She was knowledgeable about the merchandise and she explained the delivery process and the warranty in detail. Delivery came within 3 days! In addition, the store has a variety of styles and the prices are reasonable. We love our new furniture!
Pattie was very helpful in helping me find and purchase just what I wanted.
What a great person , plus very professional!! Plus kind & understanding!!👌🏽🍀💙
Customer service is why I shop at Ashley Furniture. The furniture I have purchased is very good quality and the selection, color and style suits my needs. Thank you Julia!
Not at all satisfied with the customer service. Seems like the sales people are not at all professionals. The delivery service sucks to the max. The people who delivered assembled the furniture upside down and telling us that’s how the furniture is supposed to be. The table set we received was chipped and the Returns Department is so bad that it took them 6 weeks to finally come and get their stuff out of our place. Don’t know how long it will take them to refund the money for the returned items. Contacting the Customer service department is very frustrating and nothing gets resolved in a timely manner, unless you call several times and long, long wait times on the phone. Will not recommend this store to anyone at all. Please make changes to improve your service.
Amazing and patient
If you want EXCELLENT customer service ask for PEDRO he made everything easy & answered all our questions. Definitely shopping here again!
Pattie was excellent today. She was patient and friendly. Took her time and showed us around the store and even looked up item online for us. I know who to ask for on my next visit.
Rebecca was very helpful and gave us our own space to shop around but was also available if we had any questions! We had an easy and fast experience. Thank you Rebecca you are amazing!
Jennifer was pleasant and easy to work with, she was able to find me exactly what I wanted and made the process extremely simple! I will definitely visit her again when it’s time for a new couch, you should ask for her!
(Translated by Google) Totally pleased with Raquel and with her attention and service, 100% recommended (Original) Totalmente complacida con Raquel y con su atención y servicio, recomendada al 100%
Raquel is amazing, once again. Our delivery came and unfortunately our selection didn’t fit, we had to come back and Raquel was able to help us get what we needed. Blessed to work with someone who’s cares about their customers. I strongly recommend her
Great customer service.
I worked with Philip. He provided great customer service. Answered all the questions I had.
Johnny was a great help today! He moved furniture around so I could mix and match my bedroom set. He followed me around the store patiently and answered all my questions so I could make my decisions without feeling any pressure to purchase. This is not my first Ashley’s purchase nor will it be my last. Top notch customer service and quality.
Thanks for being patient and being so helpful, appreciated all the running around and moving night stands for us
Was very helpful and knowledgeable. Did not try to up sell me. Sold me exactly what I wanted without being pushy. I was helped by Mary
Patty is excellent at her profession.
(Translated by Google) Rachel excellent seller (Original) Raquel excelente vendedora
The overall experience for purchasing a mattress was great. Patty had great patience with us and answered all out questions and concerns.
MASHTAQ AHMAD WAS LOVELY AND GREAT. HE HAD LOTS OF PATIENCE WITH US. HE WAS SUCH HELP. GOD BLESS -JIMMY
We purchased a couch and Raquel was there to answer all of our questions. We really appreciated that she let us have our space and didn’t hover like many people tend to do. Great service!
Raquel did an amazing job, very professional. Made me feel welcomed and gave us our space to look and approached us at the right moment. Thank you Raquel for my purchase!
Pk was absolutely awesome in assisting me with answers and helping me find exactly what I needed. Apart from his patience he was overall outstanding with providing product details. Visit Ashley’s and ask for Pk.
Amazing experience I love raquel. Found a perfect sofa
Patricia was wonderful in helping us with our furniture, made the whole process seamless! Thank you, Patricia!
PK helped us out and did a great job.
Liz was very helpful this was our first time in any Ashley store and she kept checking in on us making sure we had the help we needed. Would definitely come to this store again
Very helpful and attentive, MushtaqAhnead
Homa was very nice and helpful.
Raquel Corona was very helpful in helping me find the ideal bedroom set for my sons room. Thank you Raquel!
Raquel C. was very helpful and kind. Definitely come and see her. Thank you for all your help 🙂
Muy buen servicio !!! Raquel was a good associate and helped us with what we were looking for !
Great customer service! Raquel corona helped us look for couches and we left happy thank you for your amazing help
Just came to browse for furniture at Ashley's. We were assisted by Mary. She was so sweet and literally helped us achieve our vision! Customer service was outstanding by the way. We will definitely be back for future purchases. Thanks Ashley's and thank you, Mary!
(Translated by Google) I am infinitely grateful for your magnificent attention, the young Les is an excellent salesman, he is very cordial, attentive and a wonderful person. I would gladly return. I hope God blesses you always, thank you and I hope you appreciate him as a great employee 💕 (Original) Agradezco infinitamente su magnífica atención el joven Les es un excelente vendedor es muy cordial atento y maravillosa persona con gusto regresaría espero Dios me lo bendiga siempre gracias y ojalá sea apreciado por ustedes como gran empleado 💕
Juliana M- super friendly and helpful. Thank you for your attention
Great Experience!!!
I purchased a Sealy mattress top today from my favorite nephew Robert. He is always dressed well and has extra extraordinary personable personality Thanks nephew
My Dad bought a Sealy Pillow top mattress from Robert. Roberts customer service skills are impeccable. He was genuine, patient and extremely knowledgeable. This was an excellent shopping experience.
Patricia was the representative that helped us at the Ashley Homestore in Colton and was very patient and attentive to our needs. We appreciate all her help in walking back and forth with me in choosing the right furniture for our home.
Walked in was greeted by Yajairaira Cantillano we told her what we we’re looking for she new exactly what we were talking about. Brought us there told us about it and we brought it. Very pleasant and knowledgeable. Now just waiting for our purchase to arrive
Patricia went above and beyond with her service to me today. I appreciate good customer service and this gal has it!
Love Ashley and all the employees were all friendly and knowledgable. Thank You Team Ashley
(Translated by Google) Excellent service Mrs. Raquel coronado (Original) Exelente servicio la señora Raquel coronado
Ashraf was very helpful. Showed us everything we asked for and got us a great deal
Steven C. was very helpful, patient, and informative. He didn’t add any hidden fees during the finance portion.😜 He was also very reassuring. He made the whole process more enjoyable.
Raquel corona was really nice and made it an easy purchase! She’s great !!
Raquel was so patient with us helped us in every way possible will be back for another purchase !!!! 🫶🏼
Phillip best sales man at Ashley’s furniture home store he gave us the best deal 👍🏼
Phillip was amazing
Raquel is a great worker she helped me and my family get a good price on beds and she was concerned on my situation and was understanding
Robert was very helpful with everything we needed. Thanks again
PK was great! Very helpful! Super friendly. He greeted us as soon as we walked in and helped out find our bed that we wanted. If you come to this store ask for PK.
Had an amazing experience today Patricia helped us get our couch table and coffee table with a good price . She was very nice showed us around the whole building was very patient with my family and I . She is very friendly . If you ever come here I recommend to ask for her assistance she’s honestly the best and very honest on the pricing and quoting .
Excellent customer service, Erum who attended to us on several occasions was so patient and answered all our questions, giving us all the titbits we needed to make the right decisions and choices. Her Manager Connie was also exceptional and guided us all the way through. My family is very satisfied. We love Ashley home at Colton!
Mary was very knowledgeable and helpful. Great experience.
Patricia was incredible. Very knowledgeable and easy to work with. I was in and out in less than 30 minutes with exactly what I came for. She’s awesome.
Phillip was great and got us a good deal along with his boss Francisco. Thanks guys
Ali Assadi was Very helpful on my purchase.
(Translated by Google) Rachel very good service (Original) Raquel muy buen servicio
Great service by Philip
Robert was very attentive without being pushy. He let us take our time and look around while still checking up on us from time to time to ask if we had any questions. Overall a great experience.
Had the best shopping experience with Robert Cauley!! Very knowledgeable and personable and helped us get an amazing set up for our guestroom. Will come back to this location just to work with him!
Right when we entered Ashleys furniture store Monday greeted us and made us feel welcomed. He assisted us and was really helpful. I will definitely be a returning customer. 😊
Hi just wanted to tell all of you about my great experience while shopping at Ashley store in Colton with my favorite DJ from the Casino Yaamava!! Johnny was very helpful me and my friend are very happy with the experience!!!!
I was at Ashley with my son 7-19-23 bought a bed and mattress as we entered we were greeted by Rep Robert Cauley Super cool guy great personality very very knowledgeable from beginning to the end my son and me were very comfortable shopping around with Robert 5 big Stars for my man!
(Translated by Google) Excellent attention from Mr. Peter Castro Totally grateful for the deal (Original) Excelente atención del sr. Pedro Castro Totalmente agradecida por el trato
Robert was the best salesmen I have had In awhile. He was very knowledgeable on all the furniture sets and mattress. Not only that his personality was phenomenal. Definitely would recommend his service to anyone.
Great customer service. Mushtaq is awesome. Thank you
Homa was great we were in and out very satisfied
Johnny was the one that answered the phone when I called and he gave me all the information that I needed so I made an appointment to come out to see him today. In the process I got lost so I called the store and Johnny told me how to get here. Once I did, he had my order ready he rang it up and I was ready to go. I also hurt myself at home and so he was getting me Kleenex and Band-Aids to put on my cut. He's a very friendly young man and I appreciate him helping me so very much.
It was ok.
Service was great!
Good customer service
Ali Assadi helped me buy a new sofa and was so helpful! He made and easy and effortless process.
Raquel was the best! She is super knowledgeable, such an expert on all things Ashley's. She is also amazing to work with, we've worked with her in the past, and she is the reason we're back at this specific location. Raquel goes above and beyond.
Pattie was amazing! Very happy with her service and help. We would definitely ask for her to help us next time!
Great service
Al was very helpful and accommodating! It was a pleasant experience. We will be back!
My boyfriend and I had a great experience for our first visit with Ashleys furniture . The person who helped us was Sham, he’s very nice and helpful. He helped us very quickly with what we needed.
(Translated by Google) very good attention and suggestions from Kabir Shaikn 👍, we are happy with our purchases !! (Original) muy buena atención y sugerencias de Kabir Shaikn 👍,quedamos contentos con nuestras compras !!
Thank you Myra for helping my husband and I with our purchases. She was very helpful and friendly.
Great experience at this location! The worker who helped us was very friendly, took her time to explain everything to us, very communicative. 100% recommend Raquel Corona to help you with your needs here!!
Amancio was such a great help knowledgeable easy to talk to and no pressure. Thank you!
Juliana let us shop on our own was there to ask questions when needed when we checked out we got a service plan. I’m very happy to shop with you. Thank you.
(Translated by Google) I want to say that Mrs. Raguel attended us very vin was very kind thank you (Original) Quiero decir que la señora raguel nos atendió muy vin fue muy amable gracias
My experience with Myra was amazing, we just bought our first home and she helped us fill it with amazing furniture and not to mention an amazing deal !!! I’m definitely a lifetime Ashley’s customer after this.
Great Customer service with Erum!! We will definitely come back.
Today my family walked in and we had the best experience ever. Our sales representative, Monday, did an excellent job of helping us and showing us around. What I admire the most was the fact he did not pressure or rush us to make a purchase. He found ways to help us in every possible. I highly recommend coming in a have Monday help you with your purchase today!!!!!
Philip gave us a genuine shopping experience, showing us various options to our indecisiveness. His interaction, knowledge of products led us to our purchase and we left satisfied. Thank you Philip!
(Translated by Google) Excellent attention, it is my second time that I visit this store and they have everything, specifically Raquel, excellent attention and prices, 100% recommended (Original) Excelente atención, es mi segunda vez que visito esta tienda y tienen de todo, específicamente Raquel, excelente atención y precios, recomendada 100%
Johnny was cool and easy to work with we were in and out in 15 minutes.
Thanks to Thomas for the excellent customer service. His help and sense of humor is what keeps me coming back.
Johnny was so excellent! We had an issue with our original purchase and he stepped in and made sure it was resolved to our satisfaction. He was very knowledgeable and patient. He was even available after we walked out of the store to answer all our other concerns. We were upset when we walked in but, he was the reason that we walked out as very happy customers! If you ever purchase anything from Ashley, I would highly recommend that you request him!!! Thank you again Johnny.
Johnny was helpful and he helped us find a great deal!
I walked in today on a whim knowing I had to buy several pieces of furniture today and after working Johnny on price for about 40 mins we came to a deal that worked for me. $5500 bucks later I left happy. Johnny was outstanding with his service.
Mary is amazing she helped me out and was very patient and showed me around ! Great service!
Erum helped us and was very nice. We recommend this store. Every time we go everyone has been so kind and helpful.
Kabir Shaikh was very helpful and friendly. He was very patient and helped us find exactly what we needed. The process was easy and we didn't feel rushed or pressured into buying anything. His calm demeanor made the whole experience very pleasant.
Juliana M. Was so nice and helpful definitely recommend talking to her if you want any information!! Would come back to see what else I need :)
I went into Ashley’s with my family because I wanted a sleeper sofa. I had shopped online for a few and came in with an idea of what I wanted. Pattie greeted us at the door and immediately directed us to the sofa we had been eyeing online. She also showed us a few more similar options. All in all we had a fantastic experience with Pattie and can’t wait for our sleeper sofa to be delivered. Thank you for your patience and expertise Pattie!
Ashram, very patient and good customer satisfaction
Ashraf excellent service very nice guy
(Translated by Google) Great (Original) Excelente
Philip Sequeira helped me find a new couch. He explained the details about the couch and the options to purchase it. I recommend working with Philip.
Great customer service, worked with floor salesman named Chris Duran. Made the whole experience of furniture selection and purchase easy. Would recommend to any future buyer.
We came to that Ashley furniture in Coalton. Chris, assisted us a few months ago on purchasing a living room set. We had such a great experience that we came back again and purchase a sofa couch.
Best sells man in the world! Went in for a lamp and came out with a couch
Mr. Sham was very helpful and patient with us. Showed us exactly what we needed.
Patricia was very helpful and got us a couple discounts and provided awesome service. Go get some furniture from her!
Ashraf was very friendly and professional also very knowledgeable about the items we ask him about. He did a great job.
Mary was great to work with.
The minute we walked into Ashley we saw Sham’s smiley face. Great customer service! He showed us around, never pushy, let us make up our mind. He was awesome, will definitely ask for him again.
We had excellent customer service with Patty today. The purchase of our new furniture was seamless and quick. Great prices and awesome salesperson.
We were at Ashley in Colton today and Yajaira one of the associates was amazing .. she help us choosing all of our furniture making sure it was combining perfectly.. moving chairs and pillows around.. thank you very much Yajaira for service excellence you made me feel like family.. we really appreciated that.
Mr Sham & Connie were the best they were able to help me with ALL of my needs Thank you both!
Great customer services . Fast and efficient.
Amazing customer service amazing and help just great experience overall ML
Sara Bella Abbas from the Colton location was very helpful! She was very patient with us during check out and answered all of our questions that led us to the best furniture pieces for us. Amazing service from her!
Raquel was very kind to our space while we were shopping and that made us feel very comfortable. Thank you Raquel and team members!!!
The workers were very nice and helpful. Raquel helped me and my sister get bed sets for our room she was very kind and helpful!
Good experience!
Mrs Mary was very patient and understanding. She didn’t feel like a sales person but like family. She wasn’t push we actually didn’t buy anything until our 2nd visit. Mary went out of her way for us. Such a beautiful lady inside and out. We will be back Mary to purchase our dinning room set and my swivel. Thank you and see you in a few months. The Vallin’s
Julia and Connie gave us great service thank you so much
(Translated by Google) Raquel we were very happy with the services, everything was perfect and very friendly 👍👍👍👍 (Original) Raquel estuvimos muy contentos con los servicios todo perfecto y muy amable 👍👍👍👍
Great service lots!!!! LES was super helpful and kind :) We got pieces we loved for the house
Noe Victoria was more than helpful and anazing!!! Thank you so much for your insight and patience with us as we chose our beautiful new couch!!!
we went in to get our new furniture for our new home & Patty was very helpful. we told her what we wanted and showed us the perfect furniture. thanks patty for all your help.
Raquel and connie are a very good duo they are great.. very helpful.
(Translated by Google) A graze to have purchased at Ashley of Colton. Mr. José Victoria, thank you very much for your attention and patience. Thanks also to Mrs. Connie for her support. (Original) Un pacer haber comprado en Ashley de Colton. Señor José Victoria muchas gracias por su atención y paciencia. Graciaa también a la señora Connie por au apoyo.
Pattie was awesome! We were greeted right away after entering and taken care of quickly. Found what we wanted and completed the whole ordeal pretty fast.
Ashraf was awesome!!! Our first time here and we are coming out with a new couch!!! That was my review when I was at the store where we negotiated our delivery for 170 and was told to put this review in for 5 stars. They just arrived and demanded 350 cash to deliver. Not only that but they delivered the wrong couch. We ordered a 3 piece sectional with a chaise and they delivered a double chaise sectional. The store manager helped fix the situation both time but this experience has been pretty awful.
Ashraf was very patient with us and helped us to find exactly what we were looking for. He was not pushy at all and listened to what we we needed the furniture pieces for and helped us look at different options. It was a great experience and we were done shopping in 1 hour!
Noe and Maria the sales manager did an amazing job helping me and my Husband Dominic with our purchase.
Mary is very helpful and very accomodating, she aswers all my question and i appreciate her gestures by saying positive things about my choice or the product i bought
Les was great. He helped with all our questions & was very patient. He worked on getting us a good price & financing.
Helpful and a large display area
Rawya was excellent. Very resourceful
Robert was the best! Made things fast and easy. He was able to answer all my questions. Will be back again.
Ashraf got the job done! Great service!
Amazing service with smiles provided by Erum Kiran. We came in with my girls and she was quick to help us out and get us in and out so they wouldn’t get bored . We will definitely be back and get more things for our home from Ashley’s Colton with Erum. Thank you for your help !
(Translated by Google) My experience with Jonny was very excellent (Original) Mi experiencia con Jonny fue muy excelente
The sales staff was very helpful without being overbearing and the delivery guys could not have been nicer or more efficient. Really good furniturw buying experience!!
Pierre was a great salesman! The whole transaction was simple.
Great time, Amancio was a great help, was able to get a few things for my father when he came back to California. Can't wait to set things up when his items come in this Wednesday
The quality of the products seem pretty good and the prices are fair. There were some customer services issues that I had to call them out on and eventually they fixed them but it left a bit of bad taste in my mouth. Update 7/10/23: I ordered more products and the delivery team put together one of them completely wrong and told me that it was correct even when I showed them what it looked like in store. They also didn't pick up all of items that were being returned. The delivery team barely spoke any English so we couldn't even communicate properly to get these issues resolved while they were there. In addition, they didn't unbox a piece of art I had bought which I ended having to open by myself and cut my finger in the process. These issues make me never want to buy anything from Ashley again. I've bought products from Bob's furniture which I had never had any problems with whether it was delivery of the products itself.
Great service and attentive! Quick and made easy process to find the dining table I was looking for and ordering pick up as well
Rawya Salibi was very knowledgeable, patient and helpful. It was a pleasure to work with her. We will recommend her and Ashley Furniture. We will come back for any future needs. Thank you Rawya
Mary was the nicest super helpful didn't feel rushed to make any decision
Service at the store was great, the dresser we bought looks beautiful, but one of the seven drawers was not working right (getting jammed when trying to close it). Placed a service request, the technician came to my house, changed the drawer rails, said it was ready...but it was not. Still getting stuck. Have called customer service twice after that. First time they said they were going to re-open the case. Four days after nothing happened. Called again, and they once again said they were going to open the case (it was supposed to be open after the first call!). Still waiting for a response almost two days after the second call. Frustrating!
Enjoyed shopping in this store. Salesman was very helpful great customer service.
Ashraf was our sales associate and he did an amazing job catering to our needs as well as giving us a great price on the furniture we ordered.
Loved the selection at the Colton store. Don was great. He made himself available without being a "stalker". Got a great price on a sofa and loveseat.
Thanks so much Ashraf & Maria for all your help. Can’t wait for our furniture to come in.
Ashraf was very helpful and patient in providing outstanding customer service!!! I love Ashleys and will be going back to make more purchases 😊👍
It was great!!
I felt the workers were very friendly and helpful.
During my visit Julia help me with my purchase. Very knowledgeable, very professional very helpful. Me and my wife were just looking and ended up purchasing a complete bedroom set.
(Translated by Google) Liz treated me super well, very kind and answered all my questions (Original) Liz me atendió súper bien muy amable y me contesto todas mi preguntas
The gentleman that helped me was very helpful very kind and very nice. I really enjoyed him.
Ashraf is great with all his customers, he is patient and willing to take his time with his customers. We needed time to think so he gave us that that time with no problem. Ask for Ashraf.
Ms. Patricia was the absolute best! She helped us find our perfect couch within an hour. So professional and knowledgeable could not be more appreciative🩷
Pattie gave me a great experience and made sure to walk me around the whole store to show me the variety of beds they had. Glad to have made my purchase here with her
We have been looking for a new mattress and bed set for quite a while. We came to Ashley and were very impressed with Ashraf’s professional and friendly assistance. He was easy to work with, not pushy and very knowledgeable. I typically avoid large furniture stores but now I am looking to returning to Ashley for my next home furnishing because of my wife and may experience with Ashraf!
(Translated by Google) Beautiful items for the home highly recommended.. (Original) Hermosos artículos para el hogar muy recomendable..
Very happy with our experience here. Pedro took great care of us, gave us plenty of space to browse and talk amongst ourselves while still being available to answer all of our questions and requests. Connie the manager was also super kind and accommodating. We are very happy with our experience there and recommend you go in and see Pedro!
Amazing experience with Myra, got me exactly what I needed for my new home made the experience fast and easy she was so friendly highly highly recommend!
I came with my parents to look for some couches for our home and we had the pleasure of working with Les. Les was amazing! He was very friendly, attentive, and helpful. He ensured that my parents felt welcome and heard as well as his manager Connie. They had a lot of patience! We found what we needed and some more! Thank you Les!!!! We are definitely coming back!!!
I would give store in Colton a 5 star rating based on Myra's wonderful customer service, and her managers willingness to help us find what we were looking for. They both totally deserve the credit for being undersranding of what we need and how much we could afford making the sale of our item so much easier. Unfortunately the warehouse staff appeared very inconvenienced by us coming to pick up our 1 item, a simple mattress in a box, because they were closing soon and "needed to get up out of there", This was at 5:30pm and the warehouse closes at 6:00pm, plenty of time to grab a simple box and allow us to leave with our purchase preventing an unnecessary trip back. The reasoning was that the order hadn't come through yet, we provided proof of purchase and documentation. Interestingly enough the woman said that the order didn't pop up and would wait to see if it was there, returned my paperwork and told me that she didn't need it because she has the order, which doesn’t make sense if the order hadn’t come through yet....sounds like someone didn't want to have to do the work during their last 30 minutes on shift... There were multiple staff standing around doing nothing which made this even more frustrating. The gentleman tried to help and ended up personally pulling our order and even loaded the items into our vehicle. One person, or one department can ruin the total experience due to their unwillingness to assist a customer. It's unfortunate because the floor staff on the sales side was wonderful and Myra knocked it out of the park.
Erum is sweet and helpful. Didn’t hover over me while I made my selection. Check out was fairly quick and easy.
(Translated by Google) Alam wae excelent. (Original) Alam wae excelent .
Just bought a purple mattress from Liz! Excellent customer service and definitely helpful in choosing the right mattress for me! Come to her for your purchases!
Rawya is a wonderful sales lady Sincerely Kristina Delgado
Pattie was very professional and nice sales lady
Got a good deal on a couch, But the sales rep was on her phone when we tried asking questions, so we tried shopping on on our own. I don’t like how they just hover over you, let people breathe and discuss their options with their partners without feeling so much pressure, have reps close by if people need questions. And not have them be in other people’s business or conversations when making they are trying to make a choice.
Jonny G. was such an excellent salesman! He's the perfect guy to get the right sale for you!
Excellent Job for helping us getting the bedroom set. Very helpful Ashraf. Thank you again..
Good service by Ashraf
Rick Castellanos helped us! He was so accommodating! He knew about his products but didn’t push things, was so helpful in his suggestions!
Pattie was very kind and very professional. Loved her!!!!!!!
Nice store got helped by Patty who was great
Love working with Sam Franco, sales rep in the Colton show room. Guy is very knowledgeable and will patiently work with you to ensure you get what you want. As he so kindly reminded me that we had measured the same couch twice! Lol 🤣 I strongly recommend this show room, if you get a chance ask for Sam Franco he will take really good care of you.
I went to visit Ashley’s yesterday and I was greeted and helped by Tammy!! She’s the sweetest sales associate ever. She was patient with me while I looked around for a bed set! She gave me time to look and see the whole store and would come check on me. At first I only was looking for a bed set but I ended up leaving with a temper-pedic mattress and the new adjustable base!! Tammy and the store manager Alfredo got me the BEST deal and I love my purchase. Whenever I come back I will be making my appointment with Tammy!
Solid customer service- very helpful staff.
Terrible policies or Services! We were told we could cancel if we changed our mind before delivery. We cancelled our order, and didn’t receive our credit back until we went back to the store. I DO NOT RECOMMEND THIS STORE! Too much hassle.
Thank you so much PK from Ashley Furniture you did an awesome job helping us pick out two mattress and furniture he went above and beyond to help us get what we needed. Very patient, helpful and pleasant. We’re very pleased with the service given by PK and manager Alfredo. Highly recommended!!!🙂
Johnny G. Was amazing! He was very helpful and I didn’t feel like he was pushing me to buy. Thanks so much for your great customer service!
Robert was awesome, we really appreciate all his help and great personality 👏
Erum Kiran helped us so much! We bought several pieces for our new home. Erum worked hard to accommodate all of our needs. We have always had great service at Ashley! I highly recommend them!
Kabir was an excellent sales representative. We had a fantastic experience from start to finish. Kabir was patient, professional, and informative, and did everything he could to help us get what we wanted. We are a returning customer and will be back.
Excellent service thanks sham hope to see you
Great service, great people.thanks.
Erum was so helpful and patient! Thank you so much for all your kindness and help to me and my family!
Great service by Stacey De Hart. She really went above and beyond to help us walk out with a bedroom set. Thank you Stacey.
Mary Moreno was awesome person to work with. and a great Experience. We will definitely be back again thank u so much. you were a really nice person. Thank u again.
Steven has amazing customer service and is very knowledgeable of products. He makes you feel comfortable and ask the right questions to ensure you are informed of different furniture options to satisfy your needs. I will definitely return based on his service.
Ed & Connie were awesome!. Hooked me up with a great deal. I love my new bed, sleeping like a baby. Thanks 😊
My experience with Julia was truly exceptional she was great and very helpful.
We had a great experience with both Sam and Josh! Two fantastic gentlemen.
Customer service from Sham was excellent. Attentive to my needs. Excellent customer service and very friendly. 100% I would recommend him!
Went to Ashley Furniture for the first time today. Was met by Patty upon entering. She was super nice and extremely helpful. I had a lot of questions and she was very patient and well informed. I also appreciated that she was willing to get me a good deal and a good price. She did not try to trick me on price and was fully transparent throughout the entire process. Would definitely come back to buy more and would specifically ask her to show us around!
Patricia was super helpful and very patient. Great experience, will be back for my next big furniture purchase.
Very happy with our purchase! Johnny is your guy! He was so helpful in getting us exactly what we were looking for. Thank you!
I absolutely loved the help from YAJAIRA !! She literally helped me find more than what I came for, she showed me every deal To keep me in my budget and maximized; and I am so happy and excited to see my furniture in my home. Thank you so much !!
Very professional, friendly and attentive.
Liz Martinez was a great sales associate. Liz was very helpful and thorough. She made our decision making very easy when it came to our furniture. Liz answered all of our questions, and made the process stress free. A+++
Kabir was really helpful treated us like family definitely will be back
Great customer service !! Thank you
I went to purchase one night stand and couldn’t take it home the same day because i need an appt. Have purchased a lot of furniture from here and this is the worst experience ever!!
Josh Aguilar was very helpful and patient with our purchase! 5/5
I appreciate Mayra tan she was very helpful , thank you
Coonie the manager has a great attitude and she really professional and helpful she help me and my mom get our dream living room I will definitely recommend this store to everyone
Just went in, Highly recommend going with Juliana. She was very helpful and patient with all our questions. She made sure we got the best deal. We are very happy with our purchase. 10/10 for customer service and prices.
We tried the Purple mattress and found it to be the most comfortable we have ever laid on. It was super soft and it contours with your body. We plan to purchase the Premier mattress. Looking forward to a wonderful night’s sleep.
Professional and attentive staff.
Mrs. Tammy, your a wonderful salesperson. My mother was so happy with all the furniture we got. Love you an hope to see you soon.
Look for managers specials during holiday sales events. Lots of wonderful deals. Had em deliver my bedroom set. They brought it in, and put it together for us. Great salespeople, and excellent delivery guys. All were very nice and professional.
(Translated by Google) First time buying here at the Ashley Store and the truth is that I don't regret everything very well and thank you very much to Connie Manager and Maria Moreno, the best, they treated us the best ☺️ and helped us in everything we dealt with, very kind. Many thanks for everything (Original) Primera vez comprando aqui en Ashley Store y la verdad no me arrepiento todo muy bien y muchas gracias a Connie Manager y a Maria Moreno las mejores, nos trataron de lo mejor ☺️ y nos ayudaron en todo lo que ocupamos, muy amables. Muchas gracias por todo
Thanks mr.Shaikh
Robert was great. Very patient atnd helpful.
Ashraf helped us find exactly what we were looking for ,even though we were very indecisive. He also helped us stay within our budget , great service and big thank you to him !!
Pattie was provided us with excellent service. My girlfriend and I will be back again.
Stress free shopping and amazing service. Ask for Sham, he has helped my entire family furnish each of our homes and we will all continue to bring our business back here! Thank you for helping our house feel more homey, Sham.
Terrible customer service. I’ve been trying to get an issue resolved since December. I get a different answer every time I call to follow up on the status of my claim.
Phillip helped us. He was very kind and knowledgeable
Best customer service, best quality furniture.
We had the pleasure of being assisted by Rawya during our visit. My partner and I had an excellent experience searching for our new furniture and Rawya seamlessly provided us with relevant information for how to best navigate the store and understand the products available. We never felt crowded, but could always find her nearby when we had a question. In the end, we felt welcomed and supported through the entire purchasing process. I would recommend this store and especially Rawya to anyone looking for new furniture for them home. An amazing experience!
I appreciate the salesman I dealt with thank you
Staycee was very helpful and energetic. She showed us exactly what we were looking for and wasn't pushy at all. The self pick up was simple and they loaded everything into the truck. Great experience
Chris was not a pushy salesman at all. He made himself available at comfortable intervals. He did not close the saddle before we left, but gave us his card with all the info we needed. We checked around and called him to order a sectional later. It gets delivered on Friday! Way to go Chris!
Mushtaq helped us great service
Colton location.. It was a wonderful experience, I would definitely drive the 1 hour 14 minutes again. The environment is so unlike the Torrance location. My sales rep was Robert C. He handled every minute as the polite gentleman he seemed to be. I will be going back. Thanks Robert!
Came in today looking for a couch. Paty greeted us at the door and was with the every step of the way! 5 stars for her service!
Rawya is the best. She took great care of us. So happy with our experience. Connie joined us and helped make the whole deal work. We shared great laughter.
Patricia was very helpful during my shopping trip for a couch and a bed. I found a cheaper price on the couch I saw in store and she price matched it.
Ashley in Colton has a great customer service. Johnny helped us last year when we bought the recliner set and this year's visit for a dining set again Johnny never failed, great service. Thanks so much.
John was great. Very helpful. In and out quickly.
Salesman Sham has been great!!! He was courteous, entertaining and patient😄.
Great experience. PK was very nice and it was an easy transaction
Great experience. Kabri shaikh helped me and my fiance out so much on our trip there.
Great experience. Robert was was super helpful with everything!
I am glad it was Kabir who help me. I explained what I am looking for. He took me to right place. There it was, what I was looking for. My experience was great and smooth. Kabir was professional, listened, and was polite. He made paper work like a piece of cake. Thank you Kabir.
Great experience with Pedro C. He was very helpful and fast to assist with our needs. He shared our options with products and payment options.
My sale associate was awesome Philip thank you so much! Love the Furniture!!!
Every one was very helpful and informative:)
I love Ashley's Furniture they always help me get the good stuff. They make sure I'm comfortable at the store finding the things that I need.They also make sure Im comfortable when I get home. Erum was great she was the biggest help while finding what I needed.😊
Didn't have much different color options
(Translated by Google) Very happy with the attention that Samuel had. He helped me with my doubts and questions. The best attention 100 out of 100. (Original) Muy contenta feliz con la atención que tuvo Samuel . Me ayudo con mis dudas y preguntas. La mejor atención 100 de 100.
Patty helped me and wife out , had patience with my little one while we browsed what we were looking for would really recommend asking for patty !
Kudos to their associate Philip Sequeira in this store! He went above and beyond what my husband and I expected today. We had a very smooth transaction buying our furniture! We’ll come back for more!
Philip did an amazing job of helping us find what we wanted, making us feel comfortable, and working with our budget. We had a great experience and that was largely due to Philip!
Pk did an amazing job in helping us i appreciate all his help
Pk got us a great deal, will come back !
DON WAS GREAT,HE WENT ABOVE AND BEYOND TO GET US WHAT WE NEED. HE WAS KNOWLEDGEABLE IN ALL AREAS AND WE ENOYED HIS TESTINGS. I APPRECIATE HIS CUSTOMER SERVICE
Johnny & Connie were very helpful in helping us in selecting our furniture. thank ypu for such a great customer service
Julieann provided me with exceptional customer service. She was not pushy nor did she exhibit aggressive sales tactics to get me to purchase She provided me with options so I could make the best decision Kudos 👏🏾
Liz was a great help excellent customer service, and great detail and showing us some really nice furniture
Excellent customer service! The needs & expectations were met to the fullest.
Beautiful furniture!! Great prices and amazing Sales advisors ❤️
The service was great!
Josh is the best! I’ve never met anyone as helpful and patient and he is. He will go above and beyond to help get you exactly what you are looking for. 10/10.
(Translated by Google) Very good customer service. Patricia Branscome helped us (Original) Muy bien servicio al cliente. Nos ayudo patricia branscome
Patty was amazing and super sweet. She answered all of our questions and had so many petitions showing us around. Please ask for Patty.
Stayce was very helpful and patient with me while i shopped.
Great service by our sales person Bella
Can not express how amazing and helpful Stacey and Connie were. Our purchase went so smooth from start to finish. The service could not have been any better, and more importantly my new home is now completely furnished! Can not express how excited I am! Thank you guys!!
Stacey and Connie were the absolute greatest delight to work with. From start to finish my gf and I got the absolute best service and most important, we finished our purchase within a hour and half of looking. So excited!
Al was great and helped me find exactly what I needed. I definitely recommend going to see him.
I really enjoyed Patty’s patience with me and my Dad, showing us around and giving us a lot of information regarding our purchase!
(Translated by Google) Excellent service from Amancio. (Original) Excelente cervicio de parte de Amancio.
Joseph was great customer service very helpfull 🙂
Bought a sectional and was told I would have the complete set in under a week, 4 days to br exact. It's been 3 week's and I only have half a sectional.
Yajaira was great offered lots of help and suggestions. She was extremely patiemt and kind.
Sale Rep Robert was awesome 😎 He was very Friendly and step in to help us out when the first Rep left us Hanging out with out assistance. Great customer service. Would come back to by from him at Ashley.
Myra was a great help very informative in helping us throughout the decision making of our bed frame
Mayra and Connie were a really great help and even gave us a discount.
Yesterday we were on our second round of research at Ashley's and I must say it was an exceptional experience. Rawya was awesome! I can be cantankerous however she did not rush us, she gave us room to discuss our purchases and if she couldn't help with a question, she went and got that answer. It's a rarity for me to give 5 stars but the whole experience was excellent. I highly recommend Ashley's and if you get Rawya, that's a bonus!
Robert was a great help showed me some great couches and was a lot of help.
Noe was great and helped me with my checkout experience.
Awesome experience we were able to find what we were looking for at an exceptional price. Ralph was very helpful, patient and courteous.
Mitchell helped me out today and he sp quick so friendly it great working with him will use him again!
Connie & Pierre were so attentive and definitely not over beating. Pierre took my nerds and want into consideration they made my experience easy and quickly
Visited Ashelys to buy a mattress and bed frame I had the pleasure of meeting marry and the manger Connie and they helped me find exactly what I needed. Amazing customer service and super friendly if I can give them 10 stars I would.
Excellent experience with Phillip at Ashley’s Furniture.
We worked with Philip today and he was extremely helpful in getting us exactly what we needed. Very friendly and professional from the moment we walked in the store. I would highly recommend coming in and talking to him about your furniture needs.
I love coming to this Ashley’s for any furniture need! Myra was super helpful and had great suggestions for our new home!
Easily best furniture buying experience you can have! Super friendly staff especially Myra! They are always helpful and willing to give you the best deals!
Great customer service from Ashraf. He helped us get a great deal with our bedroom set. Thank you!
Bill, thank you for a great experience in purchasing my outdoor furniture. In which I love, great quality & beautiful color. I also appreciate your knowledge, patience and professionalism.
Excellent service, speaks Spanish. Por Myra y Connie.
Liz is great and always comes up with options.
I had a great experience shopping at Ashley. Johnny was very helpful and accommodating. Definitely recommend.
Josh is an awesome person who provided very good customer service. I am glad that he assisted me to buy sofa at very good deal
Patty was extremely helpful and patient with me and my wife. Gave us space when needed to make the right decision.
My experience with Pedro Castro was great. He gave looked for the best deals and his full attention and he wasn’t pushy. He is a very nice man
My experience was great. Initially Steven helped me and was wonderful, upon my return he recommended Mitchell to help me out with my purchase. He was just as helpful and efficient. Thank you Ashley Furniture in Colton for your team work and my new couch!
Tammy was excellent with her customer service and knowledge of everything. She was very patient with me and I was glad to have her assist with my needs. Thank you Tammy
(Translated by Google) I recommend Les, very good service. (Original) Recomiendo a Les, muy bien servicio.
Les Cardenas was great at giving us options, putting things in perspective as to what works and wouldn't work. Engaging, communicative, and pleasant. Got sofas in addition to my TV stand. Great job with those selling skills Les!
I buy table from this location. After i pay the Manager said I can’t help you to put it in your jeep. My jeep was front of the gate. Before payment the ladie who help me she said yes we put it in your car. And then No anyone help me. It’s heavy table so please avoid this location 😡😡😡.
They have the worst customer service ever. They are really unprofessional my package was supposed to be delivered on the April 6. I call the store on April 12 and I was placed on hold for 20 minutes and I gave up and then. The next day I walk in to the store and they had a lot of excuses they where blaming the new girl about placing me on hold the day before. They were making up excuses about my package. Then shipped my package it was still in the warehouse. I had to walk to the warehouse and carry my package and the box was big and heavy. I will definitely not recommend.
Phillip sequeira great customer service
Great Customer Service Thank you Philip Sequeira for your help on our purchase today
I enjoyed amazing service today while purchasing a new recliner!
I was sold the wrong bed and size. My 4k bed has been replaced 2xs still with wrong size and comfort level. the customer service reps are out of the country, I have now a total of 50 emails no success to repair my onec again broken 4k bed and to get my correct size and comfort. It was the rep last day so he just sold us anything I feel to meet his qouta and to get a nice paycheck before leaving NO RESPONSE FROM THE STORE EITHER
Julianna exceptional service
Our sales associates name was Sam Franco and he was excellent! We were there for 4 hrs and not once did I feel rushed. He was very patient giving us time and space to choose our furniture. He was also very thorough and knowledgeable when answering my questions. Mr. Franco was very professional and expressed the interest in helping his customer. I would highly recommend Mr. Franco and Ashley's furniture. Thank you for taking care of us!!!! ⭐️⭐️⭐️⭐️⭐️
Raquel was an amazing helper.She provided us with experience to mattresses and bed frames which was great.She had a wonderful attitude through out her service with being informative and friendly.She was great with her help.
So Happy with my purchase Thnx U Les Cardenas Great Sales Associate Ask for Les
My husband and I are repeat customers at Ashley's and every time we come we are happy with our purchase. Today was no exception. The sales rep AL Alam was awesome! He showed us many living room sets and had us test them out to make sure we are satisfied with and happy with our purchase. Connie the manager was also great in working to help with the financing. Thank You AL and Connie for rhe fantastic and exceptional customer service you provided to us. You guys are great! 😃
What can I say, Monday was excellent , friendly, helpful ,patient and pleasant thank you
(Translated by Google) Very good service Myra tan and cony when we arrived a very good welcome and some advice that cony gave us about our very satisfied mattress. (Original) Muy buen servicio Myra tan and cony cuando llegamos muy buena vienvenida y unos consejos que nos dio cony aserca de nuestro colchon muy satisfecho .
Julieanne assisted me both times, she was very friendly and patient. I ended up changing my mind the second time. She was able to search for all the items online and price match them to get me a better price.
This is our second time visiting Ashley’s at Colton to get furniture for our home. Our first visit Sam helps us out. He was very profesional and helpful too. The second time Bill helps us. He was very helpful, patient, and knowledgeable. Overall, great experience!!!
Julia did an excellent job assisting us we’re going with home theater sofas. Thanks for the service
Liz Martinez
The staffs is great. Im a return customer. But this last time I purchased from them. I’m very disappointed about the way Ashley furniture handle the situation I have with the mattress I purchased in October 31, 2022. With in 40 days of purchasing this matter I experienced the Issue Sinking Mattress. I contact them Dec 30,2022 and they send some to inspect the mattress. According to them mattress was good the sinking have to be 3” deep to consider the matters defect and the sinking have to be noticeable in the surface with out any weight. How can I sleep in a mattress with out putting any weight. Thanks to Ashley furniture I have to put my new mattress I purchase from them in my guess room and I’m using my old mattress the is more comfortable than that new mattress. Take your Buisness somewhere else where they will take care of you.
4/6/2023 Made a purchase today at Ashley’s. Love the couch and loveseat! I was so please. They gave great customer service and was on it from he time I came in to the time I left… I has a little bit of issues with my application and navigating online but they we’re here assist me. Thank you so much for service. I recommend anyone who is looking for furniture this s the best place to come the customer service team is great!!🤗
Great experience. Connie was a great help! Found the perfect couch.
John was amazing, great service.
Patty B. makes us want to come back for more shopping. Excellent customer service, never rushing us to jump into a sale. Thanks Patty!
We were helped by Sham and he was extremely helpful. He led us through the store and showed us many options of the items we needed and helped me find the perfect items for our home! I would highly recommend Sham and Ashley Furniture!
(Translated by Google) Lester was an excellent salesperson and very patient with my decisions. (Original) Lester fue un excelente vendedor y muy paciente con mis decisiones
I have never had such a delightful experience buying furniture. Ashley’s Furniture is by far the best in quality and service that I’ve ever encountered. But I must say that Stayce definitely set the bar high in both presentation and service. I failed to ask her how many years has she been in customer service and how long has she worked for Ashley’s, because I left there feeling like family! She is truly a great asset to this establishment. I cannot thank her enough for her guidance and due diligence. The wife and I’s needs were met and exceeded. Thank you Ashley and thanks a mil , STAYCEEE!
Les was very attentive and has a great attitude. He was very helpful! Great first experience at Ashley! We will be back again!
Need Furniture go see Liz Martinez she is so amazing! She was so helpful, though, upbeat, funny. Her professionalism she showed us everything gave us input to help us decide went above and beyond. We bought a bedroom, dining room livingroom set. So excited happy!!
Robert handled all my needs in a fast yet professional manner. He didn't pressure me into buying anything and met all of my expectations.
I want to say I really like the quality of the furniture but what I really want to say is Don at Colton is awesome! Helps you see all the features and shows you what you are looking for! Amazing guy and products. Will buy only from them in the future! My wife and I along with my daughter enjoyed the place. The options and the flexibility!
Josh Aguilar-was an amazing salesman. He went above and beyond to get us a good price on furniture. If you go to Ashley, go see Josh, I would recommend him anytime he represents Ashley to the highest regard. He’s honesty and courtesy, the best sales man ever. And all the furniture was good quality.
Ashraf greeted me at the door and helped me with my purchase.
My visit to Ashley furniture was great! Thanks to Mary for help!
Ashraf is amazing
Pierre was awesome! Great costumer service!
Sham did a great job walking us through every available option.
Philip gave me great service! He helped me find all of the pieces I needed to finish my project.
Ashraf was very helpful! I ended up buying everything even added some more stuff. Very nice personality and very helpful! Will definitely recommend him. Very good salesman!
Patty was a great help and got us the sectional we were looking for
Patty was super kind and helpful! Understood what we needed and gave us what we wanted 10/10 recommend 🙌🏻
Great experience can’t wait for my delivery!
Mary was a big help! Great service
(Translated by Google) Ashraf, very kind, gives you good advice to make your choice well. (Original) Ashraf, muy amable, ds buenos consejos para hacer bien tu elección.
Jennifer Lopez was so helpful! She created a pleasant shopping experience without being overbearing. Will definitely come back/recommend. Thanks!
Love this store had a great experience with patty !
Our sales person listened to what we wanted, found it within 10 minutes!
Ashraf was a great help. We were in n out within 1 hour. He knew exactly what we were looking into.
It’s funny how so many of these great reviews have pictures from the showroom. We purchased almost $12k in furniture when we moved back to California 3 years ago. This included an extended warranty from a third-party. Less than three years later, the loveseat is falling apart so we called the extended warranty company. They don’t answer the phone so we submitted a claim online. Six weeks later I still haven’t heard back from the warranty company. I called Ashley furniture and they sent a technician to my house and he confirmed that the loveseat is falling apart with broken bolts. Underneath this thing looks like it was put together for a 3rd grade project. The technician confirmed it should be covered by the extended warranty. I called the Ashley furniture store in Colton and reached a call center in another country. Explaining the story three times to three different people. The store manager said they couldn’t do anything and transferred me to the corporate office. I explained the problem to the receptionist and she said she would transfer me to someone who could help. She then transferred to a call-center in another country. I looked up the corporate office and called them again. I explained the situation again and a different receptionist transferred me to a call-center in another country. All I want is for Ashley to refund my money for this garbage sofa and loveseat and for the warranty that does no good. Ashley knows the warranty is no good which is why they no longer use the company and have their own extended warranties. The customer service at all levels is trash. I wouldn’t buy a toilet mat from Ashley furniture at this point. UPDATE: You’ll notice below that Ashley responded and said to email them. I did and and still haven’t heard from anyone. The automated response is for show only. They don’t care!! UPDATE #2 (4/23/23) Still haven’t received a phone call from anyone.
Hyam is a great representative. We’ve been going to her for over a decade. She always gives the best customer service.
My experience at Ashley was very good. Patricia was very kind and nice person, she helped us a lot whit our purshase.
Juliana M. Was amazing with such a great attitude and always smiling. She was very helpful! Definitely will be returning for more furniture for my home
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio por parte de Raquel
Well satisfied customer. My sales representative Patricia Branscome aka Patty!
Thank you for your help Mushtaq !
Patricia did and amazing job !! She didn’t give up on me and even though it was hard I made a great decision thank to her ☺️
Patricia: She is an excellent worker. Very informative and a pleasure to work with.
It would be a second time coming to Ashley is fast easy service and Stacey was good.
Had the best experience with Patty being our host. She was patient and helpful. Will definitely come back!
We have a wonderful experienced here in ashley its a lot of choices , especially by the help of Bill, he was so nice and helpful. I recommended him to anyone who gonna come and look or buy stuff here.
The furniture displays in the showroom were great, and I thought the prices were very reasonable. I did not care for the salesman “Ed” who took care of me. He smelled of smoke. He didn’t ever introduce himself; I called him by name by reading his name tag.
Friendly Helpful we got what we wanted!
Patricia was really helpful with helping us choose a new couch. 10 out of 10 👍
Raquel was so helpful and kind very pleased with her service!!! 100% customer satisfaction
Selection in the store was amazing and our sales associate was knowledgeable and very professional.
Had the worst experience with Josh at this store. I was originally told my delivery would be the 11th for a bed. It’s now the 18th and still no bed. I saw online that the same exact bed was $700 dollars and Ashley was charging me $1000. I asked if they could price match which they said they did but then just added in more charges to the delivery so that my total for a $700 bed still came up to $1546. When I asked Josh about the extra charges he couldn’t explain them. At this point I was over it and asked to just cancel the service since I had been waiting 3 weeks for a bed that had over $700 in taxes and delivery fees. Josh said only he could cancel it so let’s see if I ever get my refund. I won’t be doing business with Ashley again. They try to scam you on anything they can
Liz was great sh
Great experience. My issue was addressed and taken care of.
Danny was very helpful and patient with me when making my choice. I appreciate the knowledge he had of the furniture options and kindness he showed throughout the sale.
Thank you Katherine and Steve for the great customer service and product knowledge. my new furniture looks and feels amazing. thank you for a smooth and pleasant experience.
PK was awesome and helpful the whole way through
Came looking for some couches. Ashraf greeted us at the door and was always nearby without breathing down our necks to answer questions. Ultimately found something and purchased it. This man worked off the clock to wrap up all the details for us. 5 Stars for him, 4 for the store for not paying their associates the time worked for wrapping up customer needs.
I had a great experience shopping for my dining room table Pattie was a great help.
Johnny was really helpful today
Tammy Greeted us With a warm welcome and right away helped us with her Knowledge on our Hunt for a sofa sleeper bed!! She was so nice and helpful and funny! Thank you for a great! Experience Tammy! Maria Pacheco was very helpful too!
Wonderful experience with Stayce at your Colton store!
Patti is a paragon! I came with ideas in mind, and her direction and savvy made our experience par excellence. The process was so fast and efficient, and Patti was such a pleasure to work with. Our home will feel comfy and classy for years to come. Thanks Ashley Furniture!! Thank you, Patti!!!
Ashrae gave great customer service. Was able to find my kids the same mattress I found online, and even was able to price match from a competitors website.
Don did an amazing job explaining how the prices work and what makes Ashley furniture such high quality. We were so pleasantly surprised about the prices, figuring they would be a lot higher than they actually are. Really Happy we found this place! Highly recommend.
Great service by Pedro Castro! Thank you so much for your help
Very happy with my experience. Mondi was very informative and so helpful in making sure we get exactly what we wanted. Thank you for all your help!
I went into Ashley’s furniture in Colten and was very pleased with our helper named Patty she was very helpful and listened to all our concerns and interests we were in need of . I was definitely satisfied with my visit
Rawya and ashraf were super helpful and went above and beyond… we were able to get what he wanted.
Rawya and Ashraf and the manager Maria were very helpful they were able to solve our problem.
Extremely happy with the service. Fhilip sequeira is a professional at the work he performs, he just gave me a grate service and a extremely discount.
Very helpful salesperson Ashraf, quality furniture that I can't find in other places.
Pierre was an excellent staff help me out with my new purchase. New what I was actually looking for dedicated his time too is
Patricia was very good and not pushy. Answered all of our questions. I would come back again to use her services
Very helpful and very friendly. Great store to shop. Met my needs. Sales associate Tammy was so awesome!
My girlfriend and I were looking for a brand new couch and Philip was phenomenal in helping out with that. If you’re looking for furniture, ask for him because he was great help!
Rawya was absolutely incredible!!! She was not only a great saleswomen but her personality was the best!!! She was so helpful!
Tammy, she’s amazing!! I love her she worked her magic and helped us get our dream couch!! Alrighty then, take care now bye bye then
Tammy!! I love her! She got us our dream couches! Recommend go with her!
Great customer services from our sales person Raquel and Joseph very helpful
Mary was amazing.
Patty’s is the best
Julia was excellent. I came in just to look at things and she showed me things I couldn't pass up. She worked with me got the best price set up delivery. A wonderful experience
Very attentive, answered my questions and very professional. Thank you Patricia.
Mary was amazing in addressing all of our needs with our first purchase! She answered all of our questions in regards to the coverage on the couch to delivery date! And she gave us the best possible price
Thank you James for the great customer service and helping us find beautiful furniture. The entire experience was amazing. Ask for James Babatunde for great service and help.
Ashraf showed us exactly what we came to see and we ended up purchasing. Thank you
Great service and help from Tammy! Ask for her.
Kabir Shaikh
I worked with myra and she gave us amazing service
Phillip and Connie are the BEST ! They were both very helpful with my furniture purchase !! Ten stars for both of them!!
we had the best experience everone very helpful
As soon as I came into the store Rick was right away very attentive and helpful and Conni was very helpful and was willing to go above and beyond to me help in figuring out what was best for me and made the entire experience of shopping that much better
Liz was excellent. We will be back to see her
Our experience with Liz was amazing. She has great customer service and worked with us very well. She had patience and gave us time to process if we wanted to move forward with the order. Thanks Liz! You are great!
We received Amazing customer service from Liz. She listened to what we were looking for and showed us exactly what we were looking for!! Excited for our delivery!!!
Ralph gave excellent customer service!
(Translated by Google) Recommended. Excellent customer service (Original) Recomendado. Muy buena atención al cliente
Noe was extremely knowledgeable and helpful with all my needs
John Daou and Francisco Leon were extremely helpful and we are very happy with the outcome!
Connie was amazing. Was looking for a living room & she took the time to find me the perfect one. Love this store & love the experience. Thank you Connie
My Sale Rep John Daou, was Very friendly and patience.
My sales representative was very patient kind and helpful on details First time here Happy experience Don thank you
He did an amazing job. He explained everything in detail and was very helpful and helping us how to pick our furniture.
Raquel helped me out. I went in looking for a dining and living room set. She showed me around to the types of furniture I was looking for and then also asked if I would like to see other types of each while also giving knowledge of discounts. While I was trying to decide on a sectional or sleeper she asked if I would like to check out a recliner set and of course, the more options the beter, so I checked it out and that’s the one I ended up purchasing. Overall a 10/10 experience with Raquel.
Liz gave us space to shop. Didn’t hover over us But when we had a question or needed help, she was there.
Julian provided one of the best customer service. She’s very welcoming and has a great personality! It almost feels like I’ve known her for awhile, even though we just met !😅
Amazing customer service from Josh A. Heard our needs and had great suggestions, we found the furniture we needed for our new home.
Josh was amazing, definitely recommend him. Extremely helpful & kind.
Had a great experience working with Ashraf! Thank you for your help!
Myra was quite nice! Gave us space while giving us all the info we needed!
Great sales from Sham!! Good Job!!!
Fast forward and simple
Customer service was awesome. Fast and easy
Joshua Aguilar went above and beyond with helping us purchase a dining table, chairs, and a gaming table. He was very patient and went out of his way with us and even brought/carried multiple chairs to see which we liked best. He knew all of the product he was selling. Give this young man a raise and a promotion!!! We will definitely be recommending Josh to our friends and family!!
Myra was very patient, attentive and helpful. She took good care of us from start to finish. Excellent service. Highly recommended!
Go see Rawya if you need some new furniture. A very sweet lady with a kind smile.
Amazing salesperson!!!!
My experience with Kabir at Ashley furniture was wonderful he has great customer service. He's very patient and explains throughly. I truly recommend <3
Robert C. was awesome! He was helpful, knowledgeable and patient. He made our buying experience enjoyable. Would definitely recommend him to others.
Pattie was great z! Thank you for the great service.
Patricia was amazing, made my experience purchasing my new bed so much better having someone like her to guide me!
I had to take a quick moment and write a quick review for the awesome staff who attended my family and I at Ashley’s Furniture in Colton. I went in looking for a new mattress and bedroom set. I was immediately greeted by Rick and Katherine. They were very welcoming, polite and knowledgeable to all the products they carry. They were both very patient with us because I am one hard customer to please and I def came out with a big smile and at peace with what I purchased. I left there 3 hours later and I can seriously say not one time did I see a bit of frustration or them being impatient with us. They were very collective and professional. Glad they were the ones that helped me out. For my next purchase I will be looking for them both to help us again. Thank you!
I'm very happy with that store so happy I bought furniture as a Bob store never shop there never you'll be sorry
Amazing customer service & fast! Ibiza the sales associate helped me & the manager Katherine Gonzalez was great!
Everything was great fast and easy and polite and welcome ing
Stacy was absolutely amazing in helping us find a desk and look around, the experience was easy and fast. Around the end we were able to test a mattress and it was absolutely the best mattress we had ever laid on, especially with all the features it comes with. Would absolutely recommend coming to this location and asking for Stacy to help you find what you’re looking for.
Very good service by Phillip
Very large outlet. Great service ready to help you find what you need. Large showroom
Our salesman Rick was easy to deal with. Not pushy or hovering but always available for any questions. Very satisfied.
I’ve purchased a few items from this furniture store. They had a great incentive program for first time buyers and the customer service I experienced was above and beyond. Make sure to ask for STEVEN, he was the excellent employee who aided my mother and I throughout the purchasing process. Will be returning for future purchases.
Customer service was great…thank you patty for finding the perfect mattress for me
Came into Look around Ashraf greeted us and was very helpful and kind. Purchased a new couch set and kitchen table set! Thank you!
A wonderful experience working with Patricia today. She really took the time to educate us on the mattress selection and not only did I purchase 2 Temperpedic mattresses but got some other furniture as well. Thanks Patty!
Raquel was amazing, she was helpful and resourceful
Came in for a mattress. James Babatunde was awesome. Listened to what we were looking for, walked us through the features, gave us time to choose and answered all our questions. Great personality and extremely knowledgeable and helpful. Will definitely be back to see him again. Ask for him if you need to go in to Ashley to purchase anything.
Don was AMAZING!!! He was so helpful, attentive, patient and accommodating. He listened to all my concerns with every piece of furniture I had doubts about and carried other pieces around for us to compare. He made our experience so easy and made us feel confident in our purchases. The best customer service experience! Please make sure to ask for Don when you go!!
Noe was amazing he helped us get what we needed! Thanks Noe 😀
Hyam is the best! We have a great dinning set and look forward to years of use! We are returning customers and will always be.
Go see Ashraf, he was great! Very friendly, welcoming, polite, and funny. He helped us select just the right couch for us. Thank you Ashraf from Ashley Furniture, Colton.
Ashraf was extremely helpful in assisting us with finding a new couch and armchair! It was a very simple, straightforward process working with him. We can't wait to try out our beautiful new furniture!
Great, excellent, service by Johnny
Rawya was incredible! Very helpful and knowledgeable
Good store but tooo much expensive
Sham provided great customer service and showed nothing but patience in giving my wife and I a tour of the products we were shopping for. Felt great with our purchase.
Excellent customer service, thank you to Christopher Duran for helping us select an amazing bedroom set!!!
Had a wonderful time and great service. Helped us apply a discount price for item we purchased. Was very helpful.
Sales associate Robert Cauley was very nice, helpful and understanding for what we were looking for .He took his time to make us feel comfortable on the purchase of our sofa and loveseat
The guys at the loading dock are solid. They had my flatbed loaded in minutes and were super friendly. Hats off to Tommy and Jeff for doing a fine job! I'll be back for more!
Juliana m, was our helper service very professional customer service that she gave us , thank u
Johnny was Amazing he was patient and thorough with us and we got an awesome couch for a new home :)
Bery good
Ralph was vary helpful when we needed the help.
Store Associate Raquel was so helpful. We were looking for a sofa and she was so nice to show us the layout of the store . She showed us all our options and gave us time to think about our purchase. She is very personable and we would come back to her for future purchases.
Lizbeth Martinez helped us! She was Wonderful and we made a purchase THANK YOU!!
Was helped by Jenifer she is amazing and helpful. We bought a bed and base, as well as a lift chair. Very happy with her service and that of the 2 men who helped us load everything
(Translated by Google) Excellent service Julieann Navarro (Original) Excelente servicio julieann Navarro
Great customer service. Recommend.
Pattie was very knowledgeable, kind courteous and we wholeheartedly recommend her to any future customers!!! Awesome experience… Great job!!!!!😃😃😃
Ashraf took care of me, very nice, answered all of my doubts and helped me get my dream bed!! Highly recommend
Patricia was an excellent salesperson and very patient.
Kabir was very helpful and personable. He really helped me find everything I needed
Les was so sweet it was our first time at Ashley’s and he was so attentive so patient and so honest ❤️ We needed a new bedroom option for my mother who has recently moved in with me because of medical complications. Thank you Les for taking the time to help my mother with her purchase, she’s so happy ☺️
Shout out to NOE for helping us with our purchase was very helpful and informative thank you
Ashrif was a huge help with our experience today! Much appreciated!
Ashraf took all his time and knowledge to make feel good about our purchase, really happy, great service, thanks Ashraff
Steven C. ("Calamari") was awesome. Very informative, professional, friendly, energetic.
Juliana was most helpful and patient with us in furnishing our new house. Her kindness and professionalism was outstanding. Ashley had lots of furniture to chose from and all great quality.
Rawya was awesome helped me with everything an any question if she didn’t know she would get the answers quick.
Juliana help me find a recliner for my mother-in-law great service I recommend shopping here with her
Raquel is the best real honest & patient saleswoman.
Kabir was super helpful
Ashraf helped us out and made it a great experience! Thanks Ash!!
Came in just to shop around and get ideas for couches and Patty helped us out. We came back another day once we knew what we wanted and immediately asked for Patty because she was very helpful the first time. She made the process super smooth and easy for our first time purchasing. She was great!
Mitchel was very helpful today
Daniel was extremely pleasant to work with and made the transaction very easy
Steven was very helpful and knowledgeable. Great experience
(Translated by Google) Ralph, very pleased with your service, very friendly and very effective with any questions, very satisfied with your attention and with the store. (Original) Ralph , muy complacido con su servicio , muy amable y muy efectivo ante cualquier pregunta muy satisfecho con sus atenciones y con la tienda.
Pierre helped out me and my mom today and it was a great time. My mom is very picky and Pierre helped us for two hours perfecting her vision!
Raquel was great, a great sales rep.
I had the great pleasure of being assisted by Julia, she was AMAZING!! Very patient well I looked around not over baring by any means and I loved it! Made my entire shopping/purchase experience a pleasure.
Today I was blessed to be greeted by Mrs Jennifer Lopez. I am very pleased with the way she conducted business. She didn't only showed me whay was in store, but also explained in detail everything about everything about each items Her personality and patient when over the top. She has a 10+ in customer service. Thank you so much Jennifer 👍🤗
I heve never been to any ashleys store except for the day before yesterday. It was amazing andbi enjoyed the wholesale and outlet.
James B was really helpful and polite, i would recommend going to him
Our sales rep Casandra at Ashley’s in colton was so helpful and cheerful and made our buying experience a good one I recommend you ask for her
Casandra Serrano was our sales associate and she was great, very friendly, very helpful, and she was able to answer all our questions and made our purchase experience go very smooth.
Tammy was able to help me with all my furniture needs, including a great mattress
Ashraf was very helpful, had a great shopping experience!
Patty was very clear in helping me get what I came in for. Was able to lead me there quickly and easily. Also very friendly.
Our salesperson, Al, was very helpful but let us decide without driving us crazy! Perfect service.
Pk was an awesome sales rep
Excellent
Friendly professional service. Ashraf was very helpful and we got a great deal!
Colton location- Les was such a great help!
Patricia was very helpful with us to our needs, we really like that she is very patient and kind, and also Connie was amazing helping out to give us a good service
Sara bella was a very helpful and thoughtful sales person. Love her
Very good customer service and experience here, very friendly and helpful
Les Cardenas greeted me with a smile upon entering Ashley’s for my initial visit. He introduced himself and asked how he could assist and promptly directed me to the bedroom sets. Les is very knowledgeable and addressed every question I had with respect. Les demonstrated a very likable, professional manner while politely helping me decide. He was able to provide all the furniture I needed with a sense of class . Thank you for an outstanding job Les
Monday was extremely professional and helpful. He found all the discounts and credits that we were entitled to!
Patty helped us the whole time we were there. She is very sweet. Made our experience great!
Julieann was absolutely the best. She provided the best experience I’ve ever had when making a purchase. I know I can contact her if there are any issues going further with this transaction. She was very informative and education about the various pieces of furniture that allowed me to furnish my whole home at one time. Thank you so much! I really appreciate you!
Very helpful
Great customer service! Ask for Christopher Duran.
Rick was awesome!
Raquel was very attentive and amazing help service was quick and easy
AL was a great salesman. Very knowledgeable and helpful with pricing. Got us a great deal!
Came into Ashley furniture to purchase a lift chair for my father. Patty was very helpful and had excellent customer service and made our purchase very successful 👍
Yajaira is friendly, not a helicopter sales woman, who made our buying experience easy and fast
Les was a great, awesome person ever, so sweet, definitely look for him
Philip was awesome! Will definitely be coming back because of his help!
Tammy was amazing she got me in and out quick just like I asked her.
Hyam was courteous and professional providing me with the best customer experience ! Thank you !
Myra was very helpful, quick and educated
Philip S. did a great job helping us get mattress.
Pedro is amazing!!! Excellent service.
(Translated by Google) Danny and Fransisco excellent service (Original) Danny y Fransisco excelente servicio
Don was very helpful in showing us various sofas in different styles. He was very knowledgeable and patient with answering all our questions. Thanks so much Don
Mushtaq. Got me what I needed 🙏
Mushtaq Ahmad
Patricia was out Salesperson today and our experience was very pleasant and informative. She explained everything very well and we left with a clear understanding as to what we are purchasing. Very knowledgeable and patience with us . Thank you for a wonderful person to have here for your elder elderly customers..
Great, quick service. Don went the extra mile for us!
Mushdaq was the best sales person ever and so patient thank you mushdaq
I’ve been here several times and each and every time I’ve been greeted with a smile, Patty was a huge help, very polite and patient. Was able to help me find exactly what I was looking for!!
Sham he is the best honest trusting salesman I've ever met. I'm going to refer him to everybody I know.
PK helped us and he definitely knew what he was doing. He was not pushy at all which we loved. Overall great experience
Bill was great!
Patty help me out today….I really felt like she let me pick out what I WANTED….thank u Patty for your genuine customer service I will definitely be back
Patty was amazing! She helped us out with selecting new items for my mom. Her service and interactions were genuine and she made us feel welcome. Thank you so much!
Came in to Ashley's in Colton Ca. And "PHIL" Our Sales Associate Helped Us Out With A Great Deal On Our Dining Table Set And A Couple Other Items .... Definitely Would Recommend 👍 Thanks PHIL
Julia has very good costumer service she’s very respectful I recommend asking for her
Les was are sale associated! He was very helpful and we left happy and satisfied. He was great! I will definitely be returning! Also, Connie was very helpful and treated us great! Amazing customer service!
Yajaira gave me great customer service :)
Wish to place on record the excellent customer service provided by Kabir when we visited the Colton store. He went the extra mile to meet our needs. Many times he met with his manager to get us the best deal. We also like to thank the store manager Francisco for his assistance.
Yajaira was amazing!! She helped my grandpa Paul get the bed of his dreams. She was so kind and understanding she helped us also get our dream kitchen table and tv stand. If you want great costumer service and someone who can get your vision to happen talk to Yajaira! Thank you again! We will be coming back to Ashleys.
John Dau was very helpful and friendly. I came to look and made a purchase.
John Dau He was very helpful with suggestions. I am a happy customer!
I should have known to check online pricing before buying. We made three trips to the store in total, each time staff was available and friendly while giving us space to shop. Raquel helped us with our purchase and appeared to have gone out of her way to get us the best deal possible. Within an hour after we left I pulled up the Ashley website to show our friends what set we had just purchased and found it cheaper online with a second promotion at checkout. Also found they offered free delivery which was not mentioned or offered to us in store. Instead Raquel spoke to the manager to package a discount into the items to off set the cost, this store discount was still higher than Ashley's online prices for each item. The next day I called and Roxanne helped us over the phone to give us the free delivery option and price match the online sale and promotion. She ordered a check for us for the difference, we paid mostly in cash but she explained they don't give cash back at the store and it'll take about 3 weeks for us to get the check, I agreed. We are getting back just over $600 on one couch and loveseat set which I believe should have been our price from the very start. Roxanne explained the pricing of Colton Ashley is not the same as the corporate Ashley website. As a consumer, we don't care, we just want the best price possible for our hard earned income. I appreciate Roxanne for making it easy on us to get just that in the end. As a consumer I feel we may have been taken advantage of during the sales process, maybe it was an oversight, either way Roxanne helped make things right. Update: Some things are going downhill after purchase. Furniture itself I am really enjoying so that's a plus. The delivery experience, guys were nice and professional, quick in and out, dealing with their automated service and customer service was tedious. They send an text update to call them with any issues around our delivery window then when I did and they updated the information in their notes, we still kept getting text messages to confirm the original information. When calling a second time, they had no line of sight to the original edits. Also, typically when we get a delivery we get the driver calling us when they are on their way, this is great if you need to talk to them for any reason. Ashely has an automated system call you which could have been an issue since my notes were I had to run out to get my kids from school and would be right back, they came within minutes of this. Also, when we were sold the warranty we were told the warranty was through Ashley, she stressed it as a selling point, one which we could not care either way but when the email came in from Reguard is almost was deleted as junk mail not knowing who they were, we should have been informed to look for this. Fortunately I opened it and it said we had to set up our account but the only link that worked in their email was an unsubscribe one which only shows up correctly on pc, on iphone it just says "click here" and so I opted out of emails to set up my own warranty simply trying to find a link that worked in their email. Next I go direct to Reguard to set up the account, it needs to send a confirmation code to your email which never comes in, so I request it again, still nothing. I do like the furniture but the logistics of the process needs some work.
Great customer service
Mush raw excellent sevice
Mushtaq excellent services
Salesman Phillip was a great help for us. Thanks again Phillip.
Raqule is sooo amazing!! She found us everything we needed
Yajaira was very professional and patient with us during our decision. Very sweet and helpful.
I loved my experience with our sales Rep Sham. He was very helpful gave us our space as we looked around was there for all our questions, very patient with us through the whole sale, got an amazing deal , left happy with my new bed set. Sham was an amazing sales rep.
My Fiancé and I went to buy our bed-set and mattress we had great customer service by Sham. He was so polite patient and sweet. We would definitely recommend this Ashley home store and Sham to be your sales person.
Phillip was great!
Very nice,fast, and helpful I loved Bella!
Mushtaq was amazing and great customer service.
Casadera great service n great attitude 😉
Excellent experience with Patty. I will be returning!
I take back my 5 stars I gave after while still in the store ( they gave me a discount and asked for a review before I left since they gave me a discount) They would get zero if I could. Purchased a couch that when delivered was nothing like the display, horribly uncomfortable. After many calls the store picked it up for a refund on February 18th. Today is March 27th and no refund. I have called many, many times. DO NOT SHOP here. You will regret it.
Great to work with James Babatunde he was able to work with us. 👍 5/5
Raquel C. was amazing! She was so kind to my wife and I. She greeted us when we walked through the door and stayed with us the whole way through. Made sure we understood and were satisfied with our purchase. She showed us several different option of mattress and was very knowledgeable. A1 experience
Tammy was very helpful and has very good costumer service. Always with a smile. Thank you Tammy.
Josh provided great customer service and was very helpful through the entire process. I would recommend Josh to anyone looking to have a great experience in purchasing furniture.
Phillip gave service very professional and friendly.
Yajaira was pleasant and very helpful. I’m happy with my purchase.
Patty was very kind and attentive to our purchase. Answered all questions and made all of the policies very clear and understandable.
Christopher Duran was extremely helpful and attentive to our needs. We always come back to this store for all our furniture. Make things easy and quick!
Great experience with sham, 5 star performsnce
Julieann was amazing! Very helpful and knowledgeable. She went above and beyond to help us get our items.
Excellent service. Rep was knowledgeable and very friendly
Issak was the best! He was very professional and has outstanding customer service. I will shop there again.
(Translated by Google) Mayra... she is a very friendly and cordial person... I loved the way she treated me... 100% recommended (Original) Mayra… es una persona muy amable y cordial … me encanto la manera de atenderme.. recomendada al 100%
Teresa Meza great customer service
Ralph was great helping us find our couch! Thanks Ralph and we cannot wait to get it Tuesday. 😁
Josh was very professional, friendly and knowledgeable. I truly appreciated his willingness to go the extra mile for me by placing furniture next to each other so I could have an actual visual. He was a pleasure to shop with and I enjoyed most of all-he wasn’t pushy and over bearing like many sales associates can be. Thanks to him and Anthony (manager) who helped me out tremendously! Again the service was exceptional and I will definitely be back to shop with Josh and Anthony!
We were so happy with the friendly, non-pushy service we were provided by Isaak Ramos. Looking forward to having our new recliner delivered.
Julieann Navarro was very helpful , i probly wouldn’t have bought half the stuff I did without here. Thank you Juleannn
Bill did great!
Went in last week to see and try out couches. Don greated us at the door and helped us find things that might work for our living room. He was so helpful & knowledge about the sofa options and materials. We had our two toddlers with us so we weren't able to stay long enough to make our final decision so Don gave us his contact info and told us we could just give him a call and take care of everything over the phone & through online payment. We thought about our options for a week and got back to him yesterday and he quickly helped me with all of my questions and concerns so we could finalize our purchase. Don was a total professional with stellar customer service and I would be happy to come back and shop at Ashley with him again in the future.
MUSHTAQ AHMAD Did an amazing job and took care of my wife and I. Go see him if you want excellent customer service.
Patty did a excellent service today with my purchase!
Visited the showroom to look for the things I saved online in Ashley and was greeted by Robert. He was informative and helped went beyond the usual. Unfortunately, most items I was looking for was available only online but highly recommend to visit and look for Robert. He is not pushy at all
I went to Ashley’s to look for a bedroom Set for my nieces and I could not say how helpful Ashraf was. He gave me a deal I could not walk away from. Thank you for all your help.
Patricia was very pleasant to tour and shop around with. Helped me with everything I needed and we found the perfect bed frame and headboard
Awesome experience here with JOHNNY! Very knowledgeable and made shopping for my sons bedroom set super easy and answered all my questions and made it happen for me!
Patty was very attentive, friendly and patient. Very welcoming and felt like we have known her for years.
Mushtaq gave the best service available. He showed us our options, had a friendly nature, and we left very content with our purchase.
Awesome customer support very friendly
Great services! Extremely friendly staff and environment! Johnny was kind, friendly, and super helpful to give us the best price for our new sofas!
Danny was very helpful the minute we walked in was very knowledgeable about what are needs were and took us to the items we neesed and we purchased them. Thanks for the help
Myra Tan was extremely helpful and very nice
Patricia she’s amazing helping us with every question we have until we’re happy with what we decided🥳🥳🥳🥳
Julia was great very helpful
Yahaira met us with a smile as soon as we walked in the door and helped us with our whole order making sure we were happy with our pieces every step of the way. She helped us find the perfect pieces to make our house a home. The furniture was well made and available immediately, unlike other store that rescheduled our delivery 4 times. We’ll definitely be back again to get the rest of our items in the future!
Pierre was wonderful! He was attentive from the moment we arrived until we left. We’re thankful for our experience trying to furnish our home.
Stacy Excellent service, she was very helpful and patient with myself and my boys. I loved her help finding the right furniture for us.
Exceptional customer service!! John Dau was very kind and attentive, helped find exactly what we needed!!
Liz, Was very Polite, courteous and knowledgeable of the furniture we were looking for. She answered all my questions and price matched what I saw online without hesitation. I got extremely good quality for a very good price and best of all was able to take what I purchased home same day. She went above and beyond to located the item and make it happen. I will definitely be back to buy more furniture in the future. Thank you Liz!
Patricia, I want to say thank you for giving us a great experience. If you need help, reach out to Patricia !! The best!! We need more people like her!
Pk was awesome and very helpful. Wenappreciated how he showed us what each icon meant on the signs and let us roam free as we looked around for what we came for. He was straightforward with GREAT energy and got us through the process smoothly. He was really the only person who made us feel welcomed and seen. We will be going to him again when we come back for more furniture!
Mitch was great, help out with everything we needed and provided great customer service
Sale associate Liz Martinez was amazing. Very positive and kind. There was no pressure to buy. She went above and beyond to ensure we got the best deal with delivery. Definitely a great experience!
Patricia was a great help she helped me a lot on what I wanted and needed.
Patricia was a great help finding my daughters bedroom set. Great service.
Great experience with James Babatunde. Helped us get us a table and chairs and was super patient and understanding with our needs. Thank you for everything!
Rick is very very helpful and had a great experience buying my kids furniture. The store is really nice. Highly recommended!!
Very good experience. They are very helpful and attentive, yet not over bearing. Everything was fast and simple. Thank you Julia!
Tammy was so friendly and amazing! Very helpful !
We came into Ashely’s to look for a dresser and were greeted by Noe. He was very nice and welcoming. One thing I liked is that he was breathing down our necks and letting us view the store on our own. Not a lot of sales people are like that. So I really appreciated. We found what we wanted and he helped with the whole process and made it smooth! Thank you Noe!
Great experience great worker Myra helped us alot with everything was great she helped us buy a kitchen table that I know is going to look great
Liz Martinez was great help very nice I recommend her
Zero stars would be better. Return policy was never stated. When I tried to, I was informed returns are not accepted after 72 hours (It was about 80 hours by this point). I left a message, got a case number, and never received a call back from the manager. UPDATE - the response from owner makes it look like the store was willing to work with me. They did not.
So helpful in every way possible 5 stars for her Liz Martinez HOoray
Pedro helped us in Spanish.
(Translated by Google) Phillip gave me good service (Original) Phillip me dio buen servicio
Shout outs to Robert Cauley, he’s patiently answering and give all information about the furniture that we want to. No pressure at all,he really want to give customers experience at the store as comfy as customer’s want.
Ashraf this guy it’s the man thanks for your help
She was kind and very helpful
Samuel was very kind and resourceful when it came to showing us around but also giving us time and space to look around and make the right decision on such a big purchase. We appreciate his help/support.
Our sales rep James was outstanding and very knowledgeable. Great sense of humor. 5 star for sure. Thank you James!
If you’re shopping for new furniture, ask for Connie Pacheco. Connie assisted me and my fiancé in purchasing a few beautiful pieces for our home. She is incredibly patient and helpful. Will definitely recommend anyone to her.
Recently bought a new house so we needed a big order put through and Connie Pacheco took care of everything. Wife was able to get everything exactly how she wanted and so far have been happy with the time frame and follow up from Connie. Definitely a key employee that will get recommended to all my friends and family.
My wife and I had a very pleasant experience at Ashley’s in Colton. Yajaira was very knowledgeable and her manager Connie was very pleasant to work with. Will definitely be returning for future purchases.
Great experience Connie was patient and answered all our questions . I will definitely come back to this location .
Connie Pacheco is great at connecting people with the right furniture. She is very patient and informative. She sold us all our living room furniture and I’m coming back in a few months to get the kids new furniture for their bedroom.
I had one of the best buying experience ever! And I have been in the sales business for over 20 years. The sales manager that assisted my wife and I was Connie. Connie was very professional and welcoming.
Amazing store !
Patricia was an excellent salesperson ! She was very kind , thorough and extremely professional. She did everything with a smile on her face. Thanks Patricia
Ask for Sham. Great help
Pedro was an excellent help He showed me multiple options Help me to decide on the best option Based on the comfort and look of the sofa I was looking for.
Ashraf helped me and my wife find a perfect couch. Helped us with measurements for it to fit perfectly in our home. He was super nice. I was referred by my cousin and I will definitely refer more people to come and see him.
Julieann was amazing, we will definitely be back, she helped us so much with picking out the style, she really listened to us and was fun. Thank you for sharing her.
Patricia's customer service is one of a kind!...super friendly and made us feel like family!!.....
Myra Tan really took good care of us
We were helped by patricia she was awesome and very helpful , helped us out on what we we needed !
Great
We were greeted at the door by Juliana and she instantly became our best friend. She made our shopping experience at Ashley great. We appreciate the assistance and attention that we got. Definitely shopping here in the near future.
Great experience, sham helped from the moment we walked through the door and found everything we were looking for and honored the price match to online. Also got us the best deal they could get on site
Ed Al-Helo was our sales guy and he was amazing it was a hard decision! But he was great thank you so much!!!!
Excellent
(Translated by Google) Excellent service. Very patient Johnie boy. (Original) Exelente service. Muy pasiente El muchacho Johnie.
Ashraf was very professional and so much help when I was shopping for a new bed
Patricia provided excellent customer service skills on my visit. I strongly believe she deserves a promotion. If you come to Ashley’s in Colton ask for Patricia.
(Translated by Google) Excellent service. Thank you Pedro Castro (Original) Exelente servicio.gracias pedro castro
Monday was wonderful he helped a lot and also the manager
Tan helped us today and she was great. She was patient and helped answer all of our questions!
Patricia was very patient with us and our 2 young kids that were very hyper. She helped us find our livingroom furniture and a great deal. Very pleased with our visit and will come back for our next room purchase.
Excellent job
Came looking for a simple bedroom set for my 4 year old daughter. Patricia was able to help me find exactly what I was looking for!
Danny was very attentive and friendly.
Phillip was amazing; he was very helpful . Easy to talk with and he knew exactly what we were looking for
Came in to look and ended up purchasing an area carpet. Didn’t have a sales person and found Patricia who was kind enough to multitask and help us as she had helped another customer. Great, professional customer service! Definitely coming back for a next purchase!
Stacey, was wonderful today, she was very pleasant and friendly. Greeted me at the front desk with warmth and gave me a great discount. Great employee to have around!
Very nice and informative customer service on all levels.
Wonderful service. Patricia kindly helped us out with our new furniture. Happy costumer :)
My dad needed some new pieces for his bedroom. Mind you my father is super elderly and old school. He literally cannot do anything technological at all. So paying the invoice through a simple email link was incredibly difficult for him… so much so that the sales associate we worked with had to send it multiple times over a 3-4 day period. It was annoying for me… I can’t imagine how annoying it was for Johnny. But he was beyond patient, kind, respectful and understanding that this was a difficult “tall order” for my baby boomer father. Johnny G is the best and they just don’t make sales people like him anymore. If you need something from Ashley furniture, Johnny is your guy! My dad was also being super cheap and specific about what he wanted… which, again, is annoying. Johnny never one time acted annoyed or as if this was inconvenient at all. Just an overall nice, sweet guy. Thank you Johnny G for your help and I hope you get promoted for the excellent customer service and knowledge you provide day in and out.
Les Cardenas was the bomb!! Great service!
Josh was very attentive to my needs and very enthusiastic and caring. He made my shopping experience very pleasant and painless.
Sham was a good salesman, he’s nice, really helpful and is looking for the best fit for you. I definitely recommend him.
Thank you Raquel, this is our second trip to Ashley furniture and once again Raquel has helped us out with all our furniture purchase. She is the best. Definitely recommended!
Isaak Ramos Nice sale person !
Bella is amazing. She is going to be an Ashley’s furniture legend. She deserves a raise and promotion, hrs type of person to find . Pure asset.
Stacy, was the sweets person went above and beyond to help me while my kids were running all over the store. Ty again Stacy
Thank you Patricia for all of your help. You really knew the store very well and had great suggestions in regards to furniture. I wish you well.
Monday was such a great help, he was patient and kind. He helped us get a great living room set. Everything went by smoothly and it was quick. Thank you so much we will be back soon!
Raquel was very helpful and patient with us.
Tammy Roberts was amazing, she helped me with all of my purchases, and walked me through the whole process
Les helped me and my family out! Great discounts and patience through my process. Will be coming again
Robert c was very helpful, was not pushy and gave us privacy to look around without being there the whole time. Got us a nice discount from manger.
Today Yajaira helped us at Ashley's in Colton. We purchased a bed frame and mattress. She was polite and knowledgeable of Ashley's product.
Thank you for a great help
Very helpful, very informative and very good customer service
PK was awesome. He provided us with critical information that helped us decide on the appropriate product.
Tammy was great and very helpful.
James was very helpful and patient with our requests
Bill, bill bill… what can I say.. the man knows his stuff, his attitude and attentiveness is what most salesman should model themselves after in terms of timing and reading the room, knowing just when we might need questions and knowing exactly when we need to be alone to discuss the purchase. Bill is the shizznit.
Good service
Christopher was very helpful and informative. We had our toddler shopping with us and Christopher was very patient with us all.
Phillip Sequeira is amazing. We have dealt with Phil before and he totally took care of us. We had an issue and he kept calling us until it was resolved. We won’t deal with anyone but phil
Chris Duran did a great job
Raquel was amazing from start to finish, was extremely patient with us and very knowledgeable with products they had
(Translated by Google) Noah gave us excellent service (Original) Noé nos dio excelente servicio
Myra made my visit at Ashley very pleasant. She was very helpful and patient.
(Translated by Google) Excellent customer service de j lo (Original) Muy buena atención al cliente De j lo
Issak Ramos was very helpful and informative. He was professional and polite and gave us great service.
Kabir was wonderful and very helpful.
enjoyed tour of furniture and mattress testing was worth it. Thank you Chris for helping explained quality of furniture.
Phil was thorough in directing us throughout the store and made the purchase process quick and easy.
The ladies in customer service were very nice & helpful.
Liz was amazing. Very patient, informative and friendly… Her customer service was exceptional… Ask for Liz.
Best customer service
I came into this location today and Julieann (ahbla español) helped me with my purchase she was super super nice very helpful she was able to answer all of my questions walked in made an appointment to pick up my stuff and everything. I definitely recommend her and this location.
Phillip was very helpful & worked with us to find the right recliner. He was excellent in customer service!!!
Our experience today was amazing and we are grateful for Myra Tan. We had a specialized experience. We got our mattress and new sofa 😊
Wonderful experience shopping with bill !! He is just awesome!!!
Awesome experience 👏 thank you Raquel
My experience here was great!! Kabir greeted me at the door. He shared his knowledge with me with the bed frame choices and mattresses. He did a great job and the service was awesome... If you need a bed come see him!!
Hyam was wonderful! She helped me with her expertise and personal opinion when asked. 1/2023
Kabir Shaikh was excellent in helping us find a loveseat. He was patient and showed us everything!
im very happy with my today purchase, i very recommend Ashraf associate.
Great shopping experience with Ashraf! He was very helpful and patient with me! I really appreciated his input and suggestions while shopping for some office furniture!
We found exactly what we were looking for and Ashraf provided the best customer service.
Overall the experience was great. Bill was very helpful and patient. Definitely recommend coming here.
Amazing and fast help. All question answered. Excellent customer service from Danny G.
Pattie was so patient, she gave us private time, no pushing sales. You are lucky to get her!
Great service from Mitchell S. and the team!
Come visit Sara Bella! She is very friendly helpful and knowledgeable. I look forward to seeing her again for all our Ashley needs!!!!!
Patricia very helpfull friendly
Great customer service! Friendly staff! Thank you Phillip for helping us with our furniture!!
Patricia went above and beyond to fit our needs for our teenage sons bedroom furniture. She was patient and helpful. We highly recommended her!
Cassandra was amazing! She was so sweet and friendly definitely coming back to see her again to buy more stuff
Myra Tan is such a pleasure to work with! She’s knowledgeable and kind!
As soon as we came in Patricia was such a great help. It was a very pleasant experience.
Rachel was really great and informative. Would come back again and look for her.
Pattie was great, highly recommended her service!
PK was the best he was so kind and patience and help me so much I really appreciate him and I definitely will be back
I love Raquel!! Great customer service and very sweet.
Raquel was amazing! A life saver, has helped already with previous purchases here.
Patricia helped us today and was great! Helped us with mattresses and made decision much easier. Thank you!
Chris Duran provided myself and my family with an amazing experience! He answer our questions very helpful and attentive to our request. Thank you for make our home look beautiful! Amazing sales person.
Ashraf! Great customer service!
I was trying to talk for almost two hours because I wanted a person who spoke Spanish to attend to me in the Colton store and no one responded. Terrible service 👎
Patricia helped me today to purchased my living room and dinning room set , she was very friendly , and helped me with all my needs , everything was so smooth with her. Thank you for providing me with a wonderful customer service
Ashraf is the best most helpful sales man. Very patient. I will definitely come back.
Philp was great he help us get a great deal on a beautiful bed frame
Came in for a couch, we were helped by Raquel, she walked us through, moved pillows around to see how we can style our couch. Also let us know of any promotions and discounts. She was very friendly and helpful.
Patricia was friendly and knowledgeable. Thank you
Patricia gave execellent service, was very attentive. Was worried for the customers needs.
Enjoyed getting my furniture at Ashley furniture store. Patricia was very helpful and professional.
Ashley is one of my top go to furniture stores. They have great customer service and always do their best to help you find exactly what you're looking for. This last visit my husband and I had "Ashraf" assist us with our furniture purchase for our vacation home. He was kind, attentive and listed to us in our specific measurements needed in a sectional and coffee/end tables. The on duty manager Krista was very helpful as well. Thank you for your great service.
Ashraf was very helpful and very kind. He did a great job with helping me find what I needed at Ashley’s! Thank you
Excellent customer service, fast and easy to apply for an ASHLEYS credit card, awesome experience
Patricia is hands the the most attentive sales associate. She answered all my questions and never left my side to help someone else. Extremely nice and friendly.
Came in today for a purchase- my husband and I had a great experience, Patricia provided excellent customer service
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio de Raquel
Ashraf was very helpful & profesional.
Raquel Corona helped us get what we needed on time and the best deal she could do for us. The manager, Anthony, also made sure we left happy. Thanks guys!
Patricia helped us find our couch today and had awesome customer service. Would shop again
Very friendly and helpful I would highly recommend you coming with Ashraf. He help us get what we needed.
Poor service!!! We had furniture delivered completely damage. Where we quickly called for a technician to come and “detected” no damage. When clearly everything came to us damage. Provided pictures; the worse OFF color chairs, broken dresser!??? Right before Christmas!!! Where is the service? Where is the help? I expect a discount and or a full refund. This is unacceptable. Pictures were provided right away within minutes after opening furniture boxes. We are extremely disappointed with ASHLEY COLTON!
(Translated by Google) Raquel gave us excellent customer service, kindness, attention and good information (Original) Raquel nos brindo un excelente servicio al cliente,amabilidad, atención y buena información
Went in today for a tv stand and was immediately greeted by Patricia, she made sure we got the chance to look at all tv stands with out a push of making a quick decision. We decided to make a few more purchases and she gave us all the time that we needed. Thank you for your attentiveness Patricia. I am back editing this review because I am unsatisfied with the set up and delivery, I had gotten set up and delivery and only one of my purchases was assembled. The other was just left laying in the middle of my floor the day before Christmas Eve and I had family coming over. When I finally got them to come back and assemble my other purchase, I felt them rushing as they assembled my tv stand and bridge, the doors were left unaligned and placed in wrong directions. Some screws where overly inserted and broke the wood. I am just extremely unhappy with these actions. I have lowered my scores to 3 because Patricia was very good to us and did her part to get them to come and set up our product but very unhappy with the rest.
Thank you, Patricia, for all of your help! You made shopping fun!
Great customer service thanks to Johnny Godinez for helping me such a nice person love this place .
I had a very pleasant time with my sales rep Patricia. She was very helpful and patient with me and my mother. She had a very energetic personality. I definitely recommend her as a sales rep in helping you find what you want and need!
Hyam was super attentive and helpful. Never felt pressured or overwhelmed. Would definitely go back. All around great experience.
Juliana was a great help in assisting my aunt and uncle find new furniture for their home. I highly recommend asking for her to help you out!
I came in to look at some furniture and get some prices and ideas. I was helped by Juliana and she was a great help. Answered all my questions.
Patricia was awesome!! Very helpful, not pushy! Friendly and had a great attitude!!
Danny G was very helpful and attentive thanks so much we left there with out table we wanted 😀
Cassandra was a wonderful salesperson
Patty did an AMAZING job helping us finding our furniture items. She was very patient and thoroughly explained everything we asked. She was very knowledgeable about Ashley products and mattress products.
Ashram was great! Very helpful!
James was my helper and he helped me a lot and left with new furniture
Patty is very professional and has great customer service. Thanks Patty!
I just visited Ashley this evening looking to buy 2 recliners for my living room. When I entered the store I was greeted by Mitchell S. He advised that he would be helping me this evening. I told him what I was looking for and the color I would like. Mitchell S walked me right over to the area of my desired recliners. He found what I was looking for and in less than 5 minutes we started the buying process. Mitchell S provided me with outstanding service! He is knowledgeable in his field and explained all the details of my purchase in a manner that I easily understood. Above all and most importantly for me, Mitchell S was very friendly and courteous. I would highly recommend Mitchell S to anyone wanting to buy furniture for their home. Thank you again Mitchell S for your outstanding service! It was my pleasure!
Delightful pleasant knowledgeable and an outstanding service. Loved the interaction Ms Iglesias
We walked in and Patricia took care of us. She's very kind person. She showed us all the models with patients until we find the one that we loved it. She's awesome. Highly recommend her if you go there.
Patricia was amazing! Great customer service. I will be returning for my future purchases!
My family and I had a great experience at Ashley’s in Colton. Mitchell helped us and was very helpful / easy to work with! We didn’t feel like he was just trying to get a sale, but actually wanted to help you find the right item. He allowed my husband and I to take our time (and we took quite a while talking things over and deciding). We will recommend him to our family and friends.
Patricia she was very attentive to me
Great experience. Mushtaq Ahmad was our sales rep and he was so patient, understanding and helpful. We have been customers with Ashley and it’s literally the best quality ever.
Raquel Corona, thank you so much for the great experience today. I came to Ashley to buy my living room set and my dinning room set thank you for helping us. Please come and see Raquel she is amazing.
Raquel Corona was amazing! She helped us with the purchase of our sectional couch, dining table set, bed frame, and other items. She answered any questions we had and helped us get the best price.
The salesman Ashraf was very helpful, great job.
Ashraf did a great job and was very patient and knowledgeable about the product and was able to provide us with a great solution for our living room.
Tammy was very helpful and patient took her time explaining deals
Julieann was very nice and informative. Helpful and answered all my questions. Will definitely return for more new furniture
Tammy was an absolute delight to deal with at the Colton store! She knew exactly what we were looking for and took us directly to it. She was patient, very interactive and kind to our two young boys. She was very helpful and didn’t waste our time. Very knowledgeable of the products and quality of what we were looking at.
Racell was helpful and made sure we got what we wanted
Easy purchase with great customer service! Thank you Raquel!
Johnny awesome
Great costumer service “Patricia”
As soon as we walked in the store, they were so many nice and welcoming employees. Patricia helped us. She was very efficient and knew where everything was.
Ashraf is an excellent Sales Associate. He helped us to understand the product we purchases. We appreciate him so Much.
Johnny was amazing, was so helpful and not pushy. Definitely made the shipping experience bearable. Thank you so much for everything
We purchased furniture this past Summer. Robbie was our salesman, and had phenomenal customer service! He’s also been of great assistance after the deliveries as well. Will definitely return for future purchases. Thank you!
I had a great experience in Ashley i highly recommend Patricia. Thanks
Patty was amazing! We came in to buy a lot of different furniture pieces and she was knowledgeable about everything. She showed us so many options and provided great recommendations. Super easy process, she was very helpful!
(Translated by Google) Raquel is very special in her treatment, very pleasant in her service and very patient. Very good treatment. (Original) Raquel muy especial en su trato muy agradable en su servicio y muy paciente.muy buen trato..
Ashraf, straight to the point sa i like, very patient.
Julia Iglesias was a pleasure to work with. She was great and I love my new furniture.
Great service by Julia Iglesias
Raquel has been very very helpful. We came to look around and the most sweetest and kind person help out with everything. I would like to come back and have Raquel help me out with next purchase. Thank you again .
Raquel, was wonderful. Very helpful nice and a sweet person.
Raquel was wonderful and helped us get everything we wanted and more! Friendly, helpful but also gave us space to make choices we wanted. Go in today and ask for her!!
Ms. Patty was very knowledgeable and professional. Very warm greeting from her when we arrived. Looking forward to taking her to lunch.
awesome service great attitude
Raquel was so helpful and didn’t pressure us at all. She also made sure we received the best deal possible. I highly recommend you ask for her!!
Stephanie H was great. The manager worked to give us an amazing deal. Highly recommended.
We were looking to give our living room a make over, Julieann Navarro was extremely helpful and patient with us while we browse around. Julieann made our experience so enjoyable and has amazing customer service. I also love this location because they have so much on display. I enjoy 100 times better to look at the furniture in person rather than online. This is the reason why we keep coming back whenever we are ready to update our furniture.
Isaak Ramos help me with everything that I need I recommend he for a good job
Patricia is an excellent salesperson. She respected our wishes to shop without pressure. She stayed close enough to be helpful when needed, but allowed us enough space to have private conversation and reach a decision. I wish more retail stores respected customer wishes. Although I have an Ashley within ten miles of my home, I am willing to drive thirty miles for the experience I had at Ashley in Colton. I will ask for Patricia by name!
Great store and very helpful staff. PK helped us through whole process of purchasing bed set and he was very professional. Ty.
I highly recommend Patricia. She gave my family and I superb customer service. She addressed all our needs & wants. Couldn’t have had a better experience while shopping for our new furniture. Come see Patty you won’t be disappointed.
Patricia was excellent. She listened! She respected our desire to shop without a salesperson hovering over us. She was attentive, responsive and knowledgeable. When I return, I will ask for her by name!
Really great customer service! Ashraf had a lot of patience with us. He went above and beyond trying to find us what we needed and a reasonable price. Store manger Alfredo was also so helpful and considerate. My wife and I will definitely come back to this store. We recommend it 100% . Don’t forget to ask for Ashraf.
Patricia did an excellent job helping me find and to fit my needs on my new dining table. She is very helpful and understanding when the customer help.
My experience with Patricia was very pleasant as I made my decision to buy my couches. She was very patient and kind and went above and beyond on waiting on me. I really took my time to get the exact look I needed and she was with me every step of the way. Make sure to reach out to her when looking for a new look for your home.
Great customer service will definitely 👌 be coming back.
Excellent customer service by everyone in this location! They kept checking up on us making sure we were being helped but without pressuring us. We feel happy to have been helped out my James he made our experience smooth and easy without feeling pressured to buy anything. I love that he greeted us and gave us our space to look around the whole store and he was never pushy! He price matched us and got us a deal to where we were happy with our purchases. I would highly recommend James if you are deciding to go into this Ashley’s! Management was also kind and informative, they truly worked together to give us options. First time I walk out of a furniture store very pleased with service & my purchases, thank you James.
Please disregard 1st 1 star. She is exceptional great a plus to company and customers
Thank you Patricia for helping us out pick out out mattress and bed frame really appreciate all the help.
Great experience today, came in for a couple sofas for my new house. Patty greeted me at the door and took care of all my questions, concerns and helped me find great furniture all within my budget. Beautiful, financing was a breeze, everyone super nice, the place to go.
Dennis our sales guy was wonderful. He was so knowledgeable and friendly. I was going to buy from MB but he won me over!
Went in for our family couch! Got a great deal for Black Friday on a large sectional! Raquel C. Was awesome and so helpful we even ended up getting a new dresser and rug to match. Thank you!
Our salesman PK worked with my wife and I, and gave us the best deal on our purchase of our sofa recliners and a Tepurpedic bed! We went in for the sofa recliners and ended up with a bed as well! We weren’t pressured by the salesman. He really gave us an amazing deal. We can’t forget the management team for allowing PK to give us the best deal on our purchases. I highly recommend coming to Ashley Furniture in Colton Ca. The entire team is amazing. When you do ask for PK!!!
Came in to buy a couch and left with a couch and a new bed. Our sales person PK was amazing and so patient and friendly. He gave us such a great deal we were able to afford both. We never felt pressured and I’m very happy with the service we received today.
I want to give a big thank you to Raquel for help us with everything that we really wanted and we are so HAPPY and in LOVE. Can’t wait to have them at home and enjoy with our family💗💗
Raquel corona, she was a great help. She showed us a lot of dining sets to find the right one just for us. She explained to us every detail we needed to know. I really recommend looking for her, if you want help. If you want to shop in Ashley furnitures.
Steve help me out, great customer service and amazing attitude
I’m very happy with my sales . Sales representative Sham
Bella was very helpful and friendly. She was around but not hovering over which allows for uncommitted freedom while shopping Around for a big purchase. Thank you Bella!
Thank you Pedro for all your help! What a great and easy experience!!!
Philip was Great! He followed us through the whole store. Ty Ashleys!
Yajaira was such great help.We will definitely be coming back.
Patricia and Francisco did a good job of walking me through and delivering great services,
Raquel gave us the best service we have experienced. She made our first experience at Ashley, easy and the most pleasant.
Ashraf was great! Great customer service.
(Translated by Google) Good service from Les (Original) Buen servicio de parte de Les
Raquel was helping us at the Colton store. She was very knowledgeable about the products she was selling and helped us match different sofas together. She was so sweet and made our experience that is usually stressful very enjoyable and we will definitely use her again.
Patty was, as always, incredibly helpful, friendly, and professional. I have worked only with her for years, and highly recommend her.
James was An Awesome “And” Amazing Salesperson. He was patient, not pushy, super informative, helped us with the best price, and dressed to impress! Thank You James for making our experience at Ashley wonderful! Can’t wait to cozy up on our new sectional!
Ashraf is very patiently answered all our questions and good knowledge on all the products
Patty was great, fun and entertaining. Will go back to shop at Ashley store .
Denis was very helpful and professional 👏
Jennifer Lopez assisted my wife and I and made our visit a quick and efficient one. We walked out owners of a new Dinette set and possibly new sectional.
Pedro was our sales representative and was very informative and helped up with options that best fit our family. Thank you
Mushtaq helped us pick out a mattress for my twin bed. he was very helpful and led us straight to the mattresses and helped me pick the right one for me. 10/10 service. thank you!
(Translated by Google) I finished them it was fantastic thank you (Original) Les termino era fantástico gracias
Raquel Corona was so helpful and got me a good deal on a rug and beautiful coffee table. Thank you so much! She was also really sweet and patient with my son.
Salesperson Pattie was wonderfully helpful. She was very knowledgeable. She gave us the space to think and decide. Pattie worked with us on pricing and we left very satisfied. (with new furniture purchased)
From the time we walked in set a time we left the hospitality was outstanding. The service was excellent. The management the best is something you have to say for yourself.
today we walked into the store and johnny was the first one to approach us and greeted us and made sure if we had any questions to let him know. after browsing we purchased some sofas!
Great customer service. Issak was very patient and helpful also with the assistance of his manager Alfredo.
Juliana, was very helpful and good customer service, will purchase again
Raquel Corona was very knowledgeable, helpful, and PATIENT with me! Excellent service.
Patricia was Awesome and alot of help.
Liz was the best! I will be back to purchase more!
Robert help me and my wife with our purchase,excellent customer service completely satisfied with his service i will recommend family and friends
Great service and friendly staff. Liz is an excellent sales person, very knowledgeable and helpful. Made making a huge purchase that much easier. We will be back.
Very helpful professional sales person
Don excelenct service
Ashraf we appreciate the time you took to help us today. Thank you and happy holidays!
Ashraf handled our process from beginning to end. He was the best! Thanks, Ashraf.
Casandra was so helpful and awesome I will definitely be back for my next purchase!!!
Julieann is very friendly, she had good customer service and I really recommend her! Please for her!
Ashraf was very helpful. He welcomed us as soon as we entered the Ashley Store and made sure we were taken care of. Great customer service!
Patricia is an excellent saleswoman! She was friendly, knowledgeable about the various models of chairs
Stephanie H was a great help. She was very quick and helped with everything we needed.
Great experience with Casandra! 10/10 not enough stars
Great service. Matched price for what I was looking for. Thanks
Mondi (Monday) was great helping us find what we were looking for. His service was excellent!
We just bought our first couch from Ashley Furniture, Patricia was amazing with helping us find the perfect couch!
Great experience again! I hate sales people that follow you around while you shop and Steven let me know he was there to help and left me alone. His customer service was top notch! Thank you!
Amancio Gonzales was great. He did an exchange and new purchase. It took some major time getting the computer to work it crashed. However he got thrown in the middle of a 2 yr nightmare.
Ashraf sales guy was extremely helpful & not the typical pushy sales guy.
Sam was amazing! Explained everything so well and made us feel secure with our decisions and purchases!
Noe was great! From the moment we walked it, he asked what we were looking for and gave us some time to browse around. He made our shopping experience great and we walked away with beautiful furniture. Definitely recommend Noe Victoria.
Raquel was the best! Very helpful and devoted her time. Thank you Ashley’s and Raquel:)
Great service
Johnny G provided excellent customer service! We will be sure to come back and ask for his help.
Mayra was so kind
Worked with Phillip and he was amazing! Got everything I needed and wanted in less than 30 minutes :)
Good experience. Sales person JLo was courteous and catered to our personal preferences. Also gave us a good deal.
Great customer service. Sales person PK was great. Thank you for the experience
Johnny G helped my wife and I furnish our entire house. From start to finish. We couldn’t be more thankful for him and his patience. Ashley furniture has some amazing deals going on right now! My wife and I can’t wait to see how beautiful our house looks with all our new furniture. Thank you again, Johnny for all the help!
Patty's was very good and helpful.
Went to buy living room furniture and they had many great options but the best part of this experience was our sales rep Amancio!!! He was awesome! Very Friendly…knowledgeable and extremely PATIENT!! I highly recommend him at this location! 🤗
Phillip was great!
Kabir helped us out in a very fashionable and kind manner. He took care of us fast and efficiently and was patient with us.
Bela was very helpful and very nice . Great experience!
Al Alan Great service and good customer service. Very much experienced in this business
Stephanie was great to work with. She totally understood what we were looking for and needed.
PK Great and fast service..
Ralph! He assisted with every question and showed options not shown in the store! Great customer service!
Went in looking for couches, was immediately greeted by Johnny. He was great. Patient, attentive, courteous, and not pushy. He gave us the time and space to not feel rushed or pressured and the result was a new living room set we were happy to purchase. We will be back 👍 great experience overall
patricia was extremely helpful and had excellent customer service ! very knowledgeable of products and was able to help us find exactly what were looking for:)
Mushtaq did an amazing job at helping us out. He has great customer service! :,)
Had a wonderful experience with furnishing my entire house. Highly recommend Liz, she knows exactly what you are looking for and very knowledgeable on all of the products! Definitely ask for Liz during your visit at Ashley's! Thank you Ashley's for the excellent customer service experience!!!
Antony Managers
Hyam was the employee that helped us choose our recliner sofas. She was very helpful and worked with us so that we can put beautiful and comfy furniture that we loved in our home.
Johnny was amazing!! He helped me complete my living room set. Process was very fast. Will definitely reach out to him next time I am in need of new furniture
I worked with Ashraf. He was pleasant and worked with me to get me what I wanted.
Jennifer (JLow) spent a great deal of time with us to get exactly what we needed. Very knowledgable. This is a wonderful store.
Great help and very friendly 👍
Jennifer helped me, she was very patient, kind, and helpful. She was able to meet my needs. I left happy with my purchase and payment. Thank you!!!
(Translated by Google) Sunday and shopping we went for some mattresses and the manager and the excellent seller took care of us very well. They delivered them to me on the 20th of this month (Original) Domingo y de compras fuimos por unos colchones y nos atendieron muy bien la manager y el vendedor excelente me los entregan el 20 de este mes
Amazing experience with PK! He was very helpful during the whole process, assisted us in picking out furniture and made sure we were able to afford everything we needed. HIGHLY RECOMMEND WORKING WITH PK!!
Got Great service from PK , we came in a bit worried about getting everything we needed for our new place and he made the process smooth. Got everything we needed with no stress at all
It was a please to be seen by Raquel. She was very humble, showed me what I was looking for and advocated for me to get a good deal. I did buy multiple items and never felt pressured by her. Btw, I came in asking for water and she bought me a soda with her own money. I tried paying for it but she smiled and handed me my drink. Much appreciated for her service! The owner was very very humble and worked with me well beyond any other furniture store and made it personable for my service. Thank you to your team!
Patricia was wonderful, worked with me on pricing down my dinning room table. Great experience
Patty was great ! Really nice and helpful throughout my purchase.
Ashraf is such an awesome sales person. He’s has patience and easy to talk to. He explain everything we wanted to know about items we want to purchase. His help made it easier to make a decision on our purchases. We Appreciate the help.
Sara Bella was amazing, so helpful and very patient . Totally recommend her
We went to Ashley Colton and found our dream dinning sets and couches with the help of Ashraf, a passionate, and helpful employee of Ashley. Thanks for your help, Asharf.
(Translated by Google) Rick gave me very good service (Original) Rick me dio muy bien servicio
Steven great job!!
We have a great experience walking through the store seeing all nice furniture and also the great customer service and attention to us from the sales person Liz Martines thanks we definitely will be back.,GOD BLESS.
Patricia helped me. She was nice and helpful. Thank you Patrica.
Patricia she is a very nice lady and helpful
my experience was great when I was looking to buy but my experience after I got home and measured and decided to cancel was horrible. I tried calling my sales associate Yahaira to help me cancel my order and not only did she get angry she hung up the phone multiple times and I believe blocked my number, when I called from my fiancé's phone she got really upset and told me that if I couldn't afford it why did buy it that I wasted her time and not to go back again.If I could give this sales associate negative stars I would, not only was she rude but really unprofessional. Money wasn't the issue the space was.
Ashraf was so helpful! I highly recommend requesting for his help. We are so excited for our new couch.
Worked with Patricia on our bedroom set and Tempur pedic mattress! She is very knowledgeable and easy to work with! I highly recommend Ashley shoppers to work with Patricia!
Had a great experience at this store! Isaak Ramos helped us & did the most to make sure we got the best deal in our budget! Great costumer service!
Chris
Isaak is an awesome help when your at ashley he does every thing to help save money every way he can
Patricia was wonderful. She is very knowledgeable about the store and and furniture. I am very happy with my purchase. I highly recommend Patricia!
Myra was very helpful and knowledgeable . Very happy with her service .
Tammy was great! Showed me all sorts of pieces that were on my wish list. Purchased a modern love seat I needed for my living room. I’ll be back to buy more soon!!!
Had a good time here, isaak Ramos was so helpful, he showed us the quality of the materials, informed us about the great deals. I really appreciate that he wasn’t tailing us like most sales men,he gave us important information and checked in with us to answer our questions. Great jobs Ashley for having a great employee!
Isaak helped me out always had Good time always checked in if we needed help
If you want a great experience, come ask for Jennifer last name lopez (theirs 2 jennifers..thats her name..I literally just left and a had great customer service experience with her regarding some couches. My mom came in yesterday (11/11/2022) for veterans day and was so happy with Jennifer customer service that she bought a dining room set. As of today now we're buying some couches that Jennifer went above and beyond to make up happy. My mom and dad are excited with their new furniture, so leadership if you're reading this, I believe Jennifer Lopez is an outstanding employee..great job!
Stephani helped she was amazing
We really love the store. Phillip was so helpful he got us a really great deal on me and my wife's first king adjustable mattress.
Ashraf was very helpful and patient. Explained the finance process thoroughly.
Salesman was extremely helpful. I enjoyed my shopping experience.
This afternoon I decided to drop by the Ashley Colton home store to check out a deal on a pair of table lamps that I was interested in purchasing for my bedroom nightstands. I was greeted with a smile and professional service by Myra Tan. I told Myra about the pair of table lamps that I wanted to see and she checked on her work ipad and informed me that they were not on the showroom floor and that I would have to order them online. After wandering around the huge showroom for a short period of time looking at the different types of table lamps on display…I found a pair of glass table lamps that were contemporary and just what I was looking for and decided to purchase them. Having dealt with Myra on a couple previous purchases at Ashley I find her to be genuinely nice, friendly, knowledgeable and helpful. Even though this purchase was small in comparison to previous purchases that I have made at Ashley, Myra still provided excellent service which I appreciated very much. I am very happy that I purchased the glass table lamps and look forward to having them in my bedroom. The next time I go to Ashley Home Store to make a major purchase I will definitely ask for Myra Tan. You should also…
Pattie was very helpful and showed me just what I was looking for. I appreciate her taking time to explain the various options available.
We really appreciate Ed's help it went really fast and efficient thank you so much ed
(Translated by Google) We received magnificent support from Francisco and Yajaira. Thank you 😊 (Original) Recibimos un magnífico apoyo por parte de Francisco y Yajaira. Gracias 😊
Rick C was amazing! I highly recommend asking for him. He knows the stock and how to get the best deals!
Great customer service!
Isaak Ramos helps out today and it was a great experience
I am sad to informed you I regret purchasing my furnitures and a mattress from this store. The employee named Mitchell never informed me I will be getting a used and displayed mattress after agreeing to pay over $1300+ for the mattress itself. I am very disappointed because I had to come back to this store multiple times just to get my orders right. Ashley's employees do NOT follow their protocols, they just let anyone pick up orders without checking IDs. And after I picked up my orders, I saw they sold me a used and dirty mattress. I had to begged them to replace the used mattress to a brand new one and when I spoke to the associate name, Jacob. He didn't want to help me at all. After begging them for help, they finally told me to come back in 30 mins and they will replace my mattress with a brand new one. And as soon as I came back, they told me the warehouse is closed and won't be able to give me a new mattress that same night so I decided to just wait for their call back the next day like they told me so. The next day, as promised, they never called me back. They even lied to me about calling and talking to someone on the phone 11/10/22. How can they call someone else when I am the only authorize on purchases? And Jacob told me that in order for me to pick up a brand new mattress I'd have to pay MORE. And they never told me about paying more until I called them if my new mattress is ready. Oh and they forgot to give me the plug for thr adjustable motion! It was my first time shopping at Ashley and I bought 3 items and I am highly disappointed with their poor communication and bad service. Please report this business ! I hate to see people get taken advantage of Ashley's Furniture specially when you worked so hard for your money
Les was super friendly, and very informative. He listened carefully to our wants and needs and delivered as we expected. Very helpful.
Ashraf was very helpful and talked us through the whole process.
Isaak Ramos was very helpful in assisting me in purchasing a sofa
Massive store with great collection of items. Our salesperson Cassandra was so knowledgeable with all the products. First listened to our needs & wants then showed us what was available according to what we told her. Would definitely go back to her.
Ashraf he took the time and patient to help we love and will refer our friends and family. Thank you
Julie Anne was very professional, courteous, knowledgeable and she worked very hard making sure to please us and show us everything we wanted and sometimes suggested things that worked out better she is definitely an asset for Ashley Furniture our thanks to her God bless
Ricardo was very helpful and friendly
Julieann did an excellent job in helping us buying a sofa
Patricia was very helpful Thank you, Patricia!
Very friendly staff. Ralph our representative that helped with our purchase was amazing and very patient. He was able to answer all of our questions and understood the style my wife was looking for.
Patricia is awesome with customer service. We appreciate how helpful and how much patience she had with our family. ❤️
Ashram was very helpful and patient
Great service, manager and sales rep. were phenomenal !! Thank you, Hyam !! We will definitely be back !!
Ashraf was so helpful. He helped me find the exactly the couch we were looking for. Made the experience pleasant! So excited for my new couches.
Chris & Steven made this a really really good experience. Will come again when I’m looking for furniture.
(Translated by Google) Very good service from Julia Iglesias, very professional, she helped me with my purchase, I recommend them. (Original) Muy buen servicio de Julia Iglesias muy profesional me ayudo con mi compra se los recomiendo.
PK helped us out by getting my mother in law’s furniture for her house. Very patient and very helpful. Thank you for all your help PK.
John
Isaak was very helpful and gave us the best price for our reclining sectional. Im am so happy. Delivery is also quick. I highly recommend this location
Johnny G was great in helping us find a coffee table set and sofa. He was very knowledgeable and went out of his way to find us the best possible price! Johnny was absolutely a whole G!
(Translated by Google) Julia church, very good attention, very treatable 👍☺️ (Original) Julia iglesia ,muy buena atención ,muy tratable 👍☺️
Great customer service Stayce De Hart
Sham was showing all I needed to see. Great service! Thabk you
Isaak Ramos was an amazing sales men. Very polite he helped us pick out all our furniture at a very good deal we were very happy with him he’s very patient I recommend anyone who goes to Ashley‘s ask for Isac he’s awesome. thank you Isaak again👍
Loveee the service here we are sooo very happy Monday helped us get a great deal on our brand new furniture for our brand new house!! Highly would recommend coming here such great people 🥳
MONDAY I LOVE HIM GIVE HIM A PAY RAISE🥳🥳 GREAT CUSTOMER SERVICE LOVE HIS ENERGY AND HIS PATIENCE!!!
Sales rep very helpful today had him running around every were and he was still very polite I like thet
John Dau was awesome and quick!
Sara Bella Abbas is very wonderful, very helpful, charming and helped us with our bedroom showcase, living room and Ding room. We will definitely come back.
Patricia is a wounderful, polite, and respectful sales person. I highly will recommend her assistance service. She puts a 110% in what she does.
Patricia was so amazing! She was so sweet and helpful. She helped me find exactly what I needed.
Ashraf was the sales person who help us all the way. I am going back to him again
Patricia was very helpful in assisting us with our new dining table purchase! Very informative and overall pleasant experience.
Roxane Valdez was very helpful and patience and knowledgeable. I appreciate her help.
Excellent Customer Service!!!!! James by far the best ! You’re pick up service is horrible and the lady that answered the phone is extremely rude
We were helped by Pattie and she was wonderful! Very friendly from the moment we walked in and she helped us find the perfect bedroom set for our daughter!
Danny and Duran were awesome. Customer service was off the chain. Will definitely be back. Thanks guys!
Wonderful customer service Julie my sales person was very helpful and friendly
Jennifer Diaz was great at her job for customer service. She guide and helped me through out everything while I was shopping a bedroom.
Just called to purchase a dresser. Received the Rudest Customer Service by Management & was hung up on by Jahaira. Called back to her personal # that she herself called me back on to complete transaction & was hung up by her AGAIN!!! Called store to get Corp # from Jacob who was courteous and apologetic. Never shopping here again…and will make sure Corp knows type of people they hiring is less than professional
Amazing customer service from Ralph at the Colton location! We are very happy with the purchase! Thank you 😊
Best place to buy furniture!! Really Good customer service on my case !!! Will is the name to the person who help me !!! Great job bill thanks a lot!!!
Mitchell was excellent, he was extremely helpful and professional. Loved working with him 👍
We bought a recliner leather couch and Stephanie H was so great! She took really great care of us and walked us through the whole process. Thanks for taking care of my wife and I.
Ashraf is very helpful.
Our salesman Steven Camilleri was very helpful and knowledgeable. We were looking for a sectional sofa and had looked online but wanted to see them in person. Steven showed us the sofas we had seen online and then showed us several others. We found a perfect match for our living room. I found the same sectional sofa online at a cheaper price and Steven matched that price as well as their promotional discount. And the sofa will be delivered within the week, just in time for the holidays.
Isaak Ramos was very professional and friendly. I highly recommend him.
(Translated by Google) Good furniture and good prices (Original) Buenos muebles y buen precios
JulieAnn Navarro she's the best selling seller girl on Ashley furniture in Colton California
I have a really good experience with Julieann she is too patient and help me a lot. Thank’s.
It was pleasant working with Patty. Need furniture ask for Patty
Good experience with Mr: Ashraf. He help us. We’re highly recommend. Thank you
Al alma was great salesman
Happy to do business with Chris D. He’s a great guy .
(Translated by Google) Thank you Christopher Duran for being very kind and for helping me and my wife choose our new mattress. Thank you! (Original) Gracias Christopher Duran por ser muy amable y por ayudar a mi y a mi esposa escoger nuestro nuevo colchon. Gracias!
Great service! James B. Was great and got us out with exactly what we needed in no time!
Chris Duran is a great guy
I bought a floor model table, had to wait 2 days to pick up. When I went to pick up, i had to sign for the item before seeing it. At receiving dock, the item was damaged. Had to return to the store and demand a refund. Employees didn’t believe item was damaged, refused me a refund, and were very rude. Received refund only after speaking with manager
Al Alam was amazing, he helped us get the couch we wanted and at a great price, he was so helpful and really nice. Ashley always treats us well!!
Hyam was efficient and didn’t waste our time and got the furniture we needed. She made it happen.
Great customer service
Chris Duran was an excellent salesman ! Very helpful and great customer service!
Very informative and patient, I appreciate the great service
I had a great experience with Steven Camillari. Very professional and knowledgeable.
Terrible experience with Ashley Store in Colton, CA. They kept failing to deliver the complete set of dining table. Poor communication and irresponsible management. They just kicked you back and forth without providing a solid/reasonable solution to fix their mistakes. - First delivery: Missing part - Second delivery for the same item, yet missing the previous missing part. - Third delivery, we found another defective part of the mounting plate: No insert was installed. So, has Ashley ever performed the quality check before delivering to Customer? Not worth for 2nd time.
Ed Provided excellent service and professional help Highly recommend
We love Ashley Furniture! My granny & I came with specific intentions to find a frame & headboard for my sons new room. We were greeted & helped by Liz Martinez, she was knowledgeable, good energy & helped seal the deal! We were very please can’t wait to get our new furniture delivered! Ask for Liz! And thanks to Anthony for the deals!
(Translated by Google) THEY ARE PROPERFECT (Original) SON PRRFECTOSS
Isaak ramos is awesome I highly recommend asking for him he is super knowledgeable professional approachable if your looking for any furnishings for your home come to Ashley furniture in colton and ask for isaak
Johnny was very very helpful and friendly
Rick C made sure I had all my questions answered and took great care of me definitely recommend anyone to go see him
The team here is amazing. I love that their not hovering over you and let you shop at your own pace but near by for any questions. Stephanie was our store associate and she was wonderful and helped get an amazing deal on my dream bedroom set. Will always be a returning costumer.
Jen helped us out to find a perfect couch for our apartment! She was super helpful and very kind as we tried out the different couches and even scored us a deal!
Al was very helpful thru our mattress shopping experience he was very patient with my mom. I will comeback to buy my dining table with Al thank you so much!
Great service by patty
Chris Duran is awsome helpful and informative!!!
Great employees,Jennifer Lopez helped me she was very knowledgeable and patient !!!
(Translated by Google) James B. was very kind in helping us with what we were looking for and helped us with the entire purchase process, thank you. (Original) James B. fue muy amable en ayudarnos en lo que estabamos buscando y nos ayudo con todo el proceso de la compra gracias.
Had wonderful experience with John Dou. I recommend him very friendly and great customer service.
Jennifer was awesome! great customer service.
Jennifer was the best in helping my husband and I getting exactly what we were looking for! Thank you so much!
Jennifer lopez helped me find the perfect bedroom set and mattress, she was extremely knowledgeable gave me the best possible deal helped me get credit and I am extremely thankful thank you Jennifer for the best service
Thank you PK. You were amazing with your service. You went over and beyond. With someone else waiting on his service, we were first, he took his time with us and didn’t rush anything. I highly recommend asking for PK at Ashley’s furniture in Colton CA
Jennifer Lopez was the most helpful and fantastic sales person I've ever had the opportunity to work with. She made buying my furniture easy and enjoyable. She also gave me a GREAT deal on the couch and mattress I was buying for my new home. I will be going back and asking for her in the future!
Mr. John is was really acknowledged on this traction, he was really help from start to finish I would high recommend him to friends and family.
great experience at this location! Mondi was great and attentive and really helped us with a deal! Really appreciated his help and patience with us on our little one! And couldn’t pass up a great deal!
Mondi was an absolute amazing help. He showed us great pieces and guided us through the store! great help and amazing products. He also helped us get an amazing deal!
Very very nice
Phillip was very helpful with my decision making. Highly recommend him & the Ashley furniture store Thank you for all the help!
I got great service and good deal on my sofa , ask for Chris durn he’ll hook you up
If you visit here, speak with Josh Aguilar. He’s very helpful
Rick c was extremely helpful, and answered every question I had. He took the time to show me around, extremely patient, and kind. I was extremely pleased with his customer service and for going above and beyond.
My husband and I went in not so long ago looking to buy a bed and our sales rep Chris Duran was so helpful and attentive to our needs he ended up hooking us up with a great deal on a whole bedroom set AND a tempur-pedic mattress. We ended up way under budget thanks to him. If you’re looking for great quality furniture at a good price this is the place to go. We love our bed! It feels like sleeping on a cloud. 10/10 will definitely be going back for the excellent customer service.
My wife and I bought our first tempur-pedic mattress and couch at this place. Our sales associate was very helpful. He was very knowledgeable, friendly, and knew his way around the store. He helped us find what we were looking for without being pushy. If you go to the store, ask for Josh. You won’t regret his service.
Rick c was great he got me to buy a lot of furniture
Rick c is amazing and very knowledgeable and kinda cute 🥰
Loved my new furniture highly recommended This location ask for Rick
Rick has made my experience shopping at Ashleys easy and memorable I was able to find a beautiful bedroom set thanks to him. Rick was able to help me finance my purchase with lower monthly payments that was within my budget.
IT WAS GREAT AND GOOD DEAL WITH RICK C GREAT PRICE AND AND GREAT SERVICE MAKE SURE YALL ASK FOR THIS GUY THANKS AGAIN BUDDY
Christopher was a very helpful associate. He helped me find what I went in to look for and he had awesome customer service.
Ask for Rick!! Provides great comfort test.. it was a pleasure . Got the base that does the feet up and head down. He took his time to put me in all different positions as well I got a dresser and one nightstand .
When I first came into the Ashley store I had no idea exactly what I was looking for but Rick helped me not only pick the best couch for my home, but he also assisted me with added pieces such as: A centerpiece and lamps to go with my side tables. Thank you so much for being amazing and exceeding all my expectations!!
I recently visited Ashley furniture. A gentleman called Rick helped me to find the right dresser for my place. He showed me plenty of options and gave some good advice. Most of all.. he didn’t linger or push anything on me. He showed up when I needed him. As we all know.. furniture shopping shouldn’t be like car shopping!!! I’d totally recommend him!!
I was a able to get a nice living room set…..Chris Duran took very great care of me if you go to Ashley’s make sure you ask for him
Rick took care of me with my furniture needs highly I recommend him and Ashley’s
If you want great service, and great hospitality. Chris Duran is the man for the Job!. Chris, is a very highly skilled sales representative, who is professional and passionate about his job. If you’re looking for someone who is fast, skilled, professional, patient, kind… Chris Duran is the MAN!
Chris Duran helped me look for furniture! He was amazing! I had allot of questions and he answered all of them! Great guy
Ashley has a great selection! Service is fantastic as well...Rick was great! I would definitely recommend if you need any furniture.
I got helped recently by Christopher Duran. He helped me get a new mattress for my parents. He was patient with my questions and provided great customer service. Ashley’s is a great place I rate it 10/10.
Was helped by Christopher Duran, he was very nice, polite and professional, definitely recommending this store to everyone I know!
Rick C was awesome. Very good experience and I love the new couch
Had a great experience here thanks to Christopher super helpful and polite!
Isaak romos helped us right to what we were looking for he was very helpful and made us feel comfortable.
Rick C. was helpful and friendly. We appreciate his professionalism and knowledge. Thanks Ashley Furniture and thank you Rick!
Patricia was very helpful. It was a great experience shopping for my bedroom furniture!
Hello my name is Richard and Chris Duran is the one who help us. He was professional and kind of funny. He made our visit fun. We are satisfy with our purchase, it worked out very well. I would definitely recommend Ashley And mr. Duran. Thank you Ashley’s! Thank you Chris
This review is for Josh Aguilar- thank you for your good customer service. I love your attentive service to us. I have recommended many of my customers that I do work for and they are always happy how they are taken care of by Josh. Thank you.
My first Ashleys experience a few years ago was horrible and I never wanted to go back. I recently gave it another chance and Josh Aguilar absolutely changed my outlook on Ashleys. He really took the time to take care of me and my needs. He even got me the protection plan that I had no idea they had. Im SOOO grateful Josh was there to help me. Ill be back many many more times
casandra is a great sales associate! she was patient, and knowledgeable. 10/10
Best furniture shopping experience ever! Normally sales associates come at you like sharks! But Chris Duran immediately acknowledged me with a smile & a friendly hello. He gave me the space I needed & let me know that he’s available for any questions or concerns that I may have during my shopping experience. I truly appreciated his time & help. I will definitely refer him to my family & friends.
My husband and I are moving out of state and wanted to have the furniture we needed before going. Mr. Josh Aguilar helped us find the perfect mattress and bed set for our new home. He also helped us find a very comfy couch that worked with our budget. He went over all the pros and cons specific to each item and our needs. I would highly recommend consulting with Josh if you go!
Chris Duran was a great help . He very patience and very knowledgeable. Can't wait to go back to buy what I was looking for and forsure I will only be going back to him thank you for showing me around.
I had a great experience at Ashely! Rick C was incredibly helpful in finding the furniture we needed! He was super attentive and patient with us as we looked for our perfect set. I would definitely go back to get his help again!
Rick C was very helpful when selling me my first bedroom set. He went above and beyond! He was great and very helpful.
(Translated by Google) Mr. Rick c helped me with my sale thanks Rick I really appreciate it (Original) El señor Rick c me ayudo con me venta gracias Rick te lo agradezco mucho
So when my husband and I went to Ashley’s Looking for a bed Chris Duran helped out so much and I loved that he puts his customers where they feel comfortable and makes them want to come back I appreciate his patience and he’s a hard worker keep up the good work Chris 100% 5 stars
Al was great with his customer service , we will be back for other furniture
If anyone needs any furniture go to Rick C! He will go above and beyond to make sure you get everything that fits your needs!
Al is a great help and answered all our questions.
Great service Al Keep it up
Chris was able to help me extremely well with no pressure was very welcoming and a great salesman!
I wanted to give Rick C a 5 star review for the great costumer service he provided for me and my girlfriend we walked in he answered all the questions we had and made sure all of our needs were met with what we came looking for we will definitely come back again for our future furniture needs
Chris Duran is a hard worker and really cares about every costumer he helps out
I love this store
This review is for Chris Duran Duran. He's is the man. Thanks for all your help. He went above and beyond. Ask for Chris Duran.
After years of knowing Rick I can definitely say that he is one of the best mattress specialist. If you need a mattress ask for Rick C
Chris Duran is a Great guy very helpful 100%
(Translated by Google) Ricky c helped me a lot with my order very attentive (Original) Me ayudo mucho Ricky c con mi pedido muy atento
Thank you Christopher Duran, for helping my husband and I find the best mattress for us! We appreciate you!
Duran is a great sales rep! Very knowledgeable and very polite! I would recommend him!
My husband and I went looking for some furniture for our place and was helped by Rick who helped me pick out a few furniture. He was nice and attentive to us
Chris was a really cool dude was very helpful
My go to guy is Rick Castellanos. As a former retail operations manager I can easily see that Rick's work ethic possesses the quality I would look for in an employee. His customer service with me was top notch and I highly recommend you look for him when shopping at Ashley Furniture.
Went to the store to browse for bed and we were helped by Rick C, he was such a nice gentleman, who helped us pick out a mattress that was perfect for us.
Came in to purchase a whole bedroom set. Was assisted by a young man, Josh. He was very patient & pleasant. Will definitely come back!
What a great experience we had at Ashley’s. Chris Duran help us find the right bed that fit our budget and he was really friendly. Took his time to show us different options and help find the right one for us. Thank you so much.
Chris duran is the best
(Translated by Google) Thanks for your support and advice ryck c all very well (Original) Gracias por tu apoyo y comsejos ryck c todo muy bien
Thank you die the help
I went to Ashley's looking for a new mattress and Rick showed me so many choices. He is very dedicated and knowledgeable .Great job!
Rick was very helpful and knowledgeable. Rick made great suggestions and listened to my furniture needs. THANK YOU !!! RICK 😊
It’s been 2 months that I got my dining table and I love it I also had a wonderful experience good customer service I was helped by Ricky really helpful !!
(Translated by Google) Rick c thanks for helping me find my furniture that needed very good attention from you (Original) Rick c grasias por alludarme a encontrar mis muebles que nesitaba muy buena atención de tu parte
I had an amazing experience at Ashley’s Furniture! The worker Rick C helped me so much when picking out my dining set he was extremely patient and did his best to get me exactly what I wanted!
Not to long ago I was being helped by Ricky C he was really helpful and convinced me to take a nice and comfortable bed home he was really helpful I will definitely be going back with him 💯
Chris Duran was very professional and very helpful looking for my new bedroom set. Very knowledgeable and easygoing guy to talk to. Was a pleasure doing business with him. Im very happy with my new bed and I’d recommend receiving service from him. Had a great 1st experience purchasing from Ashley’s
Professional service by Denis, he found the right furniture for me and my family.
Chris Duran is probably the best sales associate I’ve ever had. He made purchasing our new home furniture such an easy seamless process. Also gave me the best deal ever!! Highly recommended!!
Great service by Al
loved getting help from Christopher Duran. Greatest salesman I’ve gotten to work with.
Kimberly helped me pick a cute living room set for my studio apartment. She was very helpful. When I need more furniture in the future I will definitely want her help.
(Translated by Google) Wow!! super happy I was visiting Ashley home store in Colton,ca today I had a very good experience in this store I recommend 100%, ask for Francisco and Yajaira They both provide excellent service and, most importantly, they help you decide what is best for you. They help with your credit They look for you a better price They look for any way to leave the store finding what you need and leaving happy with your purchase. Thank you Francisco Thank you Yajaira I am very happy with my room (Original) Wow!! Super happy Estuve visitando hoy Ashley home store in Colton,ca Tuve una muy buena experiencia en esta tienda Recomiendo 100% pregunten por Francisco y Yajaira Ambos dan un excelente servicio y lo más importante te ayudan a decidirte lo que me mejor te conviene Ayudan con tu crédito Te buscan un mejor precio Buscan cualquier manera para salgas de tienda encontrando lo que necesitas y que te vayas feliz con tu compra Gracias Francisco Gracias Yajaira Estoy muy feliz con mi sala
Chris Duran is a blessing!!! Very wise and knowledgeable!!
I been visiting the store this month searching for a bed frame and a mattress and let me recommend you to ask for Yajaira! and Francisco as well! They were so helpful! They were both such an excellent guide to find what I wanted!! And besides that they guide you through everything and make you feel super comfortable. Im happy with my purchase and also with their service. I will definitely will be coming back!
We purchased a living room set and some other bedroom furniture from the Ashley Store in Colton. Chris Duran was an amazing representative and made our shopping experience super fast and easy!! We love our furniture and will definitely be back to Ashley next time we need something, and we will definitely ask for Chris to help us!!! If you’re planning on going down there to shop, I recommend calling ahead and scheduling an appointment with Chris! He’ll make the process super easy!
Salesman Chris Duran 👍🏾👍🏾
I purchased an entire living room set from casandra and she really helped me make a decision between 3 sets I was looking at. She was very helpful, knew when I needed my space and let me take my time. She gave me great service and a great deal.
Great service from Rick C. And great products.
We purchased all of our furniture for our new home here! I definitely recommend stopping by and asking for Rick C. Rick helped us after many different visits. I'm very picky and I wanted everything to match, he had no problem with carrying around a dining chair to make sure it was going to match our entertainment stand, recliner/ sofa and bar stools.
Great place! Awesome customer service, Chris Duran is great and very friendly! Wide selection of furniture.
Good place so attention the people work is good
Patricia B. was very helpful. Did everything possible to get us approved! Would definitely buy with her again.
Amazing service from Rick see if any of you guys need furniture Rick is the guy to go to I struggled finding my sofa loveseat and Rick was able to show me something that I absolutely love. Thanks Rick
Went in to shop for furniture. Rick C has the best customer service I’ve seen in a long time. Very friendly and extremely helpful . Will definitely be returning for future purchases from Rick C! Thank you Rick C!
My husband and I went to buy bedroom and got a great deal with the help of Rick C as our salesman. We almost walked away to look elsewhere but he was such a big help! Thank you Rick C….
Chris Duran went above and beyond to help me and my wife find a bed that we love! Thanks Chris! Anyone lucky enough to have you walk them around the show room will be blessed!
Brought a living room set. Rick was very helpful. He very knowledgeable about the products. Got an excellent deal from Rick. Recommends Rick to anyone. Thanks Rick
Kimberley B. Helped make the experience a good one at Ashley furniture. She showed us the right area to look around and we did not feel overly pressured as we shopped. Once we picked the couch we wanted she helped us get a great deal for it!
I was very impressed with the great selection Ashley’s has to offer. I was a bit overwhelmed. I needed a new couch and recliner, but walked out with a new mattress, couch , recliner and some very cool coffee tables for what I expected to pay for the couch and recliner only . Rick C took his time and was very helpful in selecting the pieces that match well and would fit into my apartment space correctly . Thanks for taking your time and helping me make my apartment look more like a home . I will be a repeat customer
Rick C is THE MAN! Always provides the best service and great advice! 4th purchase with him in a year and more to come! So thankful that he convinced me to buy my 1st Temperpedic & adjustable frame. That bed is life!! Thank you Rick and thank you Ashley Furniture!
I had a great experience working with Rick Castellanos he was very knowledgeable about all products.I was very impressed on his knowledge on all mattresses. His customer service was great. Rick is willing to answer all questions and get you what are looking for, for the best price options.
We had a great buying experience and friendly help. Thank you AL
Thank you al!!!!! You’re the best! He helped us with all aspects of our purchase!
Steven Camilleri is a great sales person. Steven doesn’t hover around you while your looking at different options, to make your experience enjoying free of pressure, yet he’s readily available for any questions. I 100% recommend Steven to help you meet your home needs.
This location is amazing customer service is great the guy helping me was great answered all my questions helped me find a good deal offered me insurance delivery and let me know what was best for my item. It’s hard to find nice kind people and customer experience is the most important thing when I’m shopping so thank you to Isaak Ramos for helping me with my purchase I will definitely be back.
Great service
Went to Ashley Furniture in Colton looking for a couch. Was greeted by Les when we walked in, shared with him what we were looking for and to be honest I didn’t want to feel pressured by a salesperson. Les was great, he was super helpful but also respected the fact that we didn’t want someone following us around. He was there when we had questions but wasn’t hovering. In the end we purchased a couch and loveseat and was able to get an incredible deal due to Les’ help. Thanks Les!
Super friendly and attentive, and had everything in stock.
Thank you Les
Wanted to thank John for helping us with finding our kids bed. He was very helpful and was very patient considering our kids were running around. We will definitely be back!
Very helpful from liz Martinez
Hyam Zarka is an asset to Ashley Furnature. Her customer service are of high standard.
Had the most amazing service from Phillip. He was extremely helpful and knowledgeable. Look forward to a good nights sleep after my purchase. Thank you Phillip.
Wife and I went into Ashley to get a bedroom set came out with a great deal. Thanks to the sales associate Steven.
I would NEVER spend money here again. I purchased a bed frame from here on 10/4. Delivery was set for 10/6, the bed ended up not being able to fit through my hallway so I cancelled the order and requested a refund. Everything was processed by 10/7, I was told I would receive my refund via check in the mail within 7-10 business days from 10/7. Today 10/17 TEN DAYS LATER they call me and are barely asking for confirmation of my address. When I spoke to Shawna in the Colton store she got an attitude once I started expressing my frustrations. I asked to speak to the manager Kavan who was even WORSE & informed me there was nothing he could do for me since my case was CLOSED on 10/7 and REOPENED 10/17, he continued to inform me that my check will come within 7-10 days from today. Extremely poor communication within the stores/customer care & DISGUSTING customer service from not only the sales woman but the manager as well.
Do yourself and favor and purchase furniture somewhere else. Recieved a mattress defective and have been given the run around for 1 month. After paying 2 thousand Ive been sleeping on the couch. No one seems to care amd theres no sense of urgency. Try calling and you get the run around.
Kavan Pardo was really helpful, polite, and an all around kind of guy. Very satisfied with my experience at the Colton store.
When I go shopping I don't like salesperson following me around. If I need help or I have a question, I will find you. This place reminded me of a used car lot. Another thing IMO, I feel their prices are over inflated.
My Sales Rep was AWESOME !!! I evaluate customer service skill set for a living and Mr. Christopher Duran would have received a nearly perfect review as one of my employees. My wife and I were redecorating my mother bedroom for her 78th Birthday. We simply told Christopher what our budget was and he showed us exactly what we wanted. We almost had to leave out part of the set but Christopher did his magic and we were able to get the entire Bedroom Set for my mother. She’ll be sooo happy. Thanks again. We’ll be back for sure !!!
Helped right away by very pleasant salesperson, who directed me to relevant options. Feel like I got good value on a good piece of furniture. Delivery is within 3 days. Clear explanations and patient with my trying things out. Good experience.
Jennifer was awesome! Wonderful customer service!
Isaac was extremely helpful and patient allowing us to find the furniture that we really liked, not just settled for, so we hope he is rewarded for helping us.
We bought beautiful living room set, the service was amazing and our seller was very nice and sweet. However, we were expecting our delivery to be done in Wednesday (we bought the set on Monday of that same week) and even paid all of the delivery fees which end up being in almost $100 dollars, everything was confirmed until the day that the delivery was supposed to be done I call the store to confirm and they tell me that our order number is not even scheduled for delivery at all and that the next date available is until next week. It’s a little upsetting with the fact that we paid for that order to be delivered and then finding out that your order it’s not even out.
Everyone was nice and helpful, but I have a little problem with some of your policies. I'm a very good customer of Ashley's, I've gotten numerous items from you guys including electric sectional, bedroom set, book case and other small items. Throughout the purchases I've received 2 hundred dollar gift cards, everytime I try to use them there's always a stipulations for the item. Today I purchased a bookcase I couldn't use neither of my gift cards towards my purchase, nor could I use my Ashley's credit card as well. So therefore I'm a little dissatisfied about the situation.
Got a lot of good stuff here like chairs and tables. Ya'll gotta check out Ashley's some time. I'm sure they have what you're looking for.
Great furniture store
The WORST customer support service I’ve ever experienced. We bought 8 dining room chairs, which they had plenty in stock and we were able to pick up the same day from the warehouse. As soon as we got home and put the chairs together, one chair had wood rot and the whole leg broke off as we took it out of the box. I called customer service that night, but their support was already closed for the day. I called first thing in the morning, they wanted to send a technician to “fix” the chair - I told them no, we just want to exchange it for a not broken chair. After submitting all the pictures and calling all week, waiting on hold for hours before getting to speak with anyone, they submitted 3 requests, said someone would get back to us in “24-48 hours” - all 4 times, NO ONE ever got back to us, I had to keep calling. It’s been one month and I still don’t have the chair. All we want is the chair we paid for, non damaged. I should not have to continue calling for weeks. Absolutely terrible experience.
Browns browns and more greys, oversized, unnatural materials and over priced for the overseas made furniture. Same colors and styles past two decades, boring.
Our experience was mostly positive...the sales person was attentive and helpful. The prices were fair, but selection was limited for what I was looking for. All said, we were happy with our purchases and for the discounted pricing that was offered to us. It is always appreciated when a business is agreeable to providing some wiggle room in their pricing. My mantra for living 62 years on this planet. . ."if you don't ask, you don't get."
Sara, at the Colton location was a great sales rep and took good care of our family when we were looking for a dining room table.
Was not a very good visit. The cells people work off commissions they're very pushy and they follow your every step around the store. You can't even stop and look and think about what you want. I will not be purchasing from them.
Menos de un año tebenden aseguransan por 2 años que no se hasen responsables
I’m screaming this off the rooftop to anyone that will listen. If Ashston walks up to you trying to be your sales rep tell him NO. He does not answer phone calls or text messages. Like hello Ashton you are a sales rep at Ashley that requires you to answer phone calls and text messages. We ordered a couch and it was supposed to be delivered. Delivery day came and couch never showed. When the couch never showed up we’re making phone calls trying to see what happened. You think Ashton answered the phone or text messages. Nope clearly he don’ about his customers. Finally get a hold of him and he nonchalantly says we won’t get the couch until October. Keep in mind this couch was ordered months ago. So now you’re telling me I have to wait two more months. He’s just trying to get the commission. Which I’m changing sales reps so he doesn’t get the commission. Ashton expects us to seat on the floor. How are you a sales rep and you’re trash at your job! Lucky we started talking to a lady that was willing to help us get the couch before October. If she’s successful I’ll update this and put her name.
Around a month ago we bought our living room set here, they have lovely furniture, but honestly, some of the employees need retraining as to customer service plus some don't even know about the sales going on, they give you incorrect information. Some employees at the counter where the payments are processed are rude and seem like unhappy with their job or bored, when we were having a correction made on our account over an error they made, the employee that was processing the correction told another employee "tell them to sit, I don't need them here" when we were right in front of him. I honestly don't understand how the owner hires employees that don't like their jobs, the sales would probably triple off if they would get better customer service, because most clients prefer to go where you are treated with respect.
The salesperson was nice however I don’t understand why your checkout system is sooooo LONG. This was for my daughter , the last time I purchased multiple items one was damaged so I declined to pick it up . However, your finance department managed to credit the wrong credit card. They credited my Ashley’s account not the Visa card that I purchased it on. Which I was very upset about they would not change it back.
Bought a couple dressers one was broken upon arrival and the other was missing screws. It took one week for the technician to come but could not fixed it so he offered a replacement. It is now two weeks and they just scheduled the deliver in the next two days. I guess you get what you pay for. Cheap price equals cheap craftmanship. Customer support is a pain in the butt. No help at all. Store cannot be reached by phone and always directed to a call center. Ashley you put "Made in America" to shame. Get your act together guys.
Very worst place they delivered my furniture after 6 month I advised to everyone not going this place they playing with people
Stellar customer service by Johnny. He was easy to work with and helped me get exactly what I needed. Pleasure to do business with Ashley. ***UPDATE*** After a mix-up that wasn't really anyone's fault except maybe mine for changing my mind at the last minute, Stephanie stepped in to get it resolved even though it wasn't her order.
Ash gave great customer service ! I tried to order on the web site and had nothing but problems, so, I called the store and they connected me with a sells rep (Ash) he was amazing! Thank you
I bought an entire bedroom set from the Colton, CA store. When it was delivered today, July 26, 2022, the delivery team hid that one side of the bed was damaged. They said yes when I asked them how the installation was going and if all the pieces were undamaged. However, we caught the damage during our inspection. The delivery staff took pictures when we called out the damage. They said Ashley Furniture would call us immediately to replace the bed or damaged part. To be proactive, since I didn’t trust the delivery team, I contacted the Ashley Furniture sales representative that sold our bedroom set, and he referred us to a customer service number. We are now working on getting the bed exchanged, which means they have to send a technician first to inspect it. Not sure why this extra step is needed since their delivery team took pictures of the damaged piece, and they have the information. And, of course, the sales rep hasn’t followed up to see if we are getting this resolved—horrible experience with Ashley Furniture so far.
Totally beautiful furniture selection. Sara Bella was our sales associate and was fantastic to work with. I felt understood, cared for, and my transaction was a big success. Thanks team!
Mitchell, was excellent he did not follow us and let us see what we were looking for. Mitchell, Listen to us as to what we needed and directed us to the right area. He checked back in when we had questions, and was able to answer them. He made our purchase easy for us. Thank you Mitchell.
Customer service was amazing!!! No pressure to buy things we didn't want and got the financing we needed.. Will always go to Ashley's for my furniture needs ❤️
Much much better experience than the one I had a few years ago. Phil was awesome and Anthony (manager) was great too. I highly recommend going here, but asking for Phil or Anthony. Got a great deal on some furniture. Will definitely go back.
This place is overpriced and the furniture I bought was really bad quality, I will never buy anything at this place
Very good service 👏
(Translated by Google) I found what I was looking for, I requested service in Spanish, Yajaira Castillano attended me, friendly, explaining me very well, I decided to make my purchase and today I will have it at home. Thank you ☺️ (Original) Encontré lo que fui a buscar, solicité servicio en español, me atendió Yajaira Castillano, amable, explicándome muy bien, decidí hacer mi compra y hoy la tendré en casa. Gracias ☺️
Just bought full size bed at Colton,Ca homestore!! Chose to install it myself since installation is $180!! Once items were delivered the hardware from the rails were missing.. called C.S. & kept transferring me then hanging up on me multiple times until someone answered me then SHE gave me an Attitude!!!!! Never again shopping here Going to Mor, Livings Spaces, of Jeromes.
If there was a "0" rating option, that's what they deserve. They have the worst delivery/pickup service. The whole experience got me really stressed out. I will never go back to any Ashley Furniture Store.
I was helped to purchase a bedroom suite and dining table set. All went smoothly and my items were in stock and will be delivered on Tuesday. I am excited.
We ordered a bedroom set that includes a bench from them about a year ago. This bench never came. We never cancelled the bench, because customer service on the phone always told us that we have to go to the store to cancel it. Ok. Then we went to the store, and it turned out that THEY cancelled the bench already, 2 months ago. Wow. So then, they printed out the receipt for the cancellation.. and it showed that the bench actually was included in the deal and has $0.00 value to them… so this means, if someone cancels the bench, it won’t change the balance on our account.. meaning, we won’t get any money back. Shouldn’t something like this be disclosed to the customer beforehand? If it doesn’t give any money back, then we would like to keep waiting for the bench! When we asked for the bench back, they said that the authorization had expired because we cancelled it 2 months ago.. Excuse you… we did not.. we were told that we had to go to the store to cancel.. can’t be over the phone.. and that’s why we are here. My wife and I are both nurses and we are aware of different types of communication. These people talk down on us, thinking that we can’t speak English and understand their bullying. That is right. These people are BULLIES that don’t want to help the customers to get back what they deserved. Cancelling our order behind our back because they can’t get it in stock, that’s ILLEGAL! Stay away, it is not fair that they cancelled the bench and kept our money!
Daniel was really cool super professional salesman. Easy laid back shopping experience Beautiful showroom
Les went above and beyond to get us the furniture we need. We will definitely be returning to that store in the future.
I would've gave no stars i was able to. I bought a twin loft foot board and head board from here and was under the impression that by the 29 of may it was available for pick up but. Later on I got a call from one of their reps saying the delivery was rescheduled for another day, when I never agreed to it being delivered but now it's going on the 4 time for reschedule? Please don't call me unless you guys are sure its 100 % going to be delivered. I've worked here before in the warehouse before I bet thiere workers are just to lazy to figure out what's really going on with my order. People break dressers trying to throw them on the boards for delivery. They scratch them when opening it with t thiere razor blades and to fix it they have people just go around with the carts and glue it back together or paint over it
I’m love the furniture, we just had coffee table delivered yesterday but noticed a chip of paint on side of tabletop so delivery guy called the tech service to place a claim for tech to come out which they will come on 6-16-22 but after he left my brother in law also noticed table top not flat so texted website to see if could have tech add this to claim when come out. Nobody has called texted or emailed me that they would check this out too. So waiting hopefully they will fix it too.
The sales rep, Stephanie, was very good in helping me look for a bed frame - very knowledgeable, was able to answer all my questions, and brought up things I had not thought about that would affect my purchase. Once I got home realized I needed to add an item to my order so contacted her since she had given me her cell phone # and got it added immediately. Refreshing to work with an employee like this.
Good selection, reasonable prices.
Salespeople are so pushy and overbearing, they make the shopping experience stressful and I will never set foot in their store again!
I had issues trying to order online purchasing with my debit card and my Ashley card, I tried to troubleshoot with LivChat and was not successful. I called the Colton store spoke with Liz and problem solved! She was very helpful and spent time with me until my order went through. Im very gracious and appreciative of Liz!
These people are awesome. Great service with no haggle, low prices for nice furniture. Great option for the whole house. Kind of wish the had options like desks.
False advertising
Great customer service! Nice people made this a fast and enjoyable process
F&F. Faud aka Ed and Frank are the best. Ed made me feel like an individual instead of just a customer. No pressure to buy. Showed me the whole store and answered all my questions. Talk about world class service. His manager Frank provided a no hassle price match guarantee and honored my $50 for my appointment. Call in and make you're appointment TODAY with ED.
Yam did an outstanding job with excellent customer service.
Was looking for sofa sleeper ,sales. Was great didn't feel pressured to purchase anything,final results was a purchase of sleeper sofa thank you Ashley furniture
I’m still waiting for the furniture I purchased six months ago to be delivered.
This place is so difficult to get a hold of someone who can actually help. The salesman ordered the wrong dresser. So I refused the delivery. I had to go to the store and call every day to get my order fixed. They said the warehouse (that’s right behind them) hadn’t processed the return so I couldn’t get my refund or order the correct item. Then they finally ordered the right one and now I have called for two days asking to email me a receipt and they said it will take Two days to email the receipt. So dissatisfied with the company.
The guy said we were suppose to wrap box springs and he couldn’t take it. We used plastic from the new box springs. Know one told us to wrap the box springs that they took. We’re getting aliot of mixed messages. It’s been delivered and is not damaged. Thank you.
So I went to go by a new bed frame with the headboard and footboard in September of 2021, long story short I ended up leaving there buying not only that but a dresser and a mattress and the base for it. I paid over 11,000 for everything. Here we are 7 months later and I still don't have my bed frame with the headboard and footboard. They were for the 7th time going to deliver it on this Friday, but now it's back ordered again till June. I've gone down there to try and talk to asomeone in charge, and when I did that all they could say was they were on vacation for 3 weeks. This is insane. If you don't have the product to give them you shouldn't be selling those items. This will be the last time I ever give them my business.
I was delivered defective product again by this company. Scratches all in the footboard of the bed I purchased. And the matters is sunken. Knowing this company they will say it is less than 3 inches so there is nothing they can do even on a brand new one. Last time I do business with them.
Patti was wonderful and answered all our questions
I will never buy anything from here again. I purchased a mattress it was horrible has no support what so ever this was not the matters I ordered tried to exchange it and the Manger would only sell me another one half off can you believe it. I only had the mattress for two week! Horrible customer service. I will be contacting the better business burial. Ashley furniture is a joke!+
If I could give zero stars I would but wont let me, I should of read the reviews first from this Ashley’s, we went for sofa/couches and nothing was available so the sales representative finally “found” what was available 2 days from date of purchase which now I see was too good to be true, she said we needed to call and schedule an appointment to pick up our couches which my husband did and they come up with couches not being available until May!! We went to store to cancel order and get a refund, and customer service told us that it was showing the date for May, so i don’t know why the sales representative lied, real bad misinformation, so if you’re having this issue I recommend getting your money back and cancel I don’t know why some keep waiting just go somewhere else. Sucks because we’ve bought furniture from Ashley’s before in other state and never had an issue, but we definitely won’t be coming back to this Ashley’s! Please don’t waste your time and believe the negative reviews to this Ashley’s.
Furniture is nice. Bur they do try to get you with "discounts" which I think are fake... if you understand marketing then you will get out with the right Furniture within range of your desired budget.
Salesman had to “discuss” every aspect of the sale with his manager. We would decide on a piece of furniture and then he would leave to “get manager approval” and would disappear for 15+ minutes at a time. This happened a total of 5 times, which was a complete waste of our time. Then, after we paid with our debit card, he said his system was having an error and had to get help from his manager again. This time he disappeared for 30 min. This experience felt more like we were buying a used car from a sketchy dealership instead of buying furniture. Do yourself a favor and don’t waste your time.
Our sales representative, PK, was awesome. He was patient while we narrowed down our top three choices of furniture, and worked up out the door quotes for all three while we were making our decision. We plan to return to the store for more furniture pieces in the near future.
Quality furniture with great sales staff. Sam Franco has helped us a number of times with professionalism and friendliness, while building our furnishings for our home over the past several years. Great experience every time.
Rep was friendly and courteous. Asked for a specific piece of furnishings was unable to locate but I found it on the way out the door. Delivery service ok but worker didn't say not one word and they don't assemble lamps. Having to bring back lamp because of defect
I highly recommend technician Charles Renfro who took the time to fix a defect in a sofa ordered online. He is very professional and knowledgeable.
Danny G at Ashley’s furniture is a stand up guy! Very friendly, polite and knowledgeable. Never makes you feel pressured. Pls give this man a raise because he definitely deserves it.
Everything is almost 50% off online... Sales associate could not give a straight answer why that was the case. They said they price matched though.
I don't understand why not they don't have a high selling sofa in the showroom to be seen? These places are not be catering to the customers.
Thank you Valerie for your assistance today. You provided excellent customer service.
Nice
Great service by Ashley representative House. He gives you space to look around and very knowledgeable of the products.
Daniel Carson help me. Good customer service.
(Translated by Google) Never buy anything from this company again, it's rubbish, the worst ... lousy delivery service, horrible furniture not installed despite spending too much money for 2 houses, all the furniture of the 2 houses to receive service, never to return ..... no I recommend them to anyone think well be careful and do not trust (Original) nunca volver a comprar nada en esta compania es basura lo peor ...servicio pesimo delivery horrible muebles sin instalar a pesar que gaste demasiado dinero para 2 casas todos los muebles de las 2 casas para recibir servgicio para nunca volver.....no se las recomiendo a nadie piensen bien tengas cuidado y no confien
Bought mattresses and Kbed set from this store location of Ashley. Mattress was delivered on time but K bed set was supposed to be delivered in first week of jan but then then they delayed the delivery to feb 2nd week. Which was never delivered and now i call them they say march first week. They being theor own manufacturers cant deliver in time. 60days of delay!!!!!!!! Or atleast they should be honest with their customers….. And not only this, they charged for delivery on my credit card three times for delivery charge…….????!!!!!! Which was only suppose to be one time charge…… and when i call the store they say they cant see the extra delivery charges. So i posted the receipt here with my review which was given to me when i paid the day of purchase. I cant believe they couldn’t see what should be in their records and what was printed out for me from their store & computer system. This is ridiculous and such an inconvenience…. Never going back again….
Sales person emily was great and so helpful!!!!! We will be soon
Kadir was very helpful, respectful and knowledgeable, he helped me a lot during the process. Thank you.
All I have to say is that these people are thieves & liars. Don’t even waist your time buying from this company & if you do, do not fall for any of their “extra coverage schemes”…
We went to look at coffee table and ED was super helpful we ended up buying something else. Thanks Ed for your time
I bought a coffee table and two end tables from Ashley Furniture about 9 months ago. I paid cash. I was told it would be 2 weeks to 8 weeks for delivery. I still have not received these items. It has been almost a year and these items are still on the showroom floor, so Ashley is still selling these items to people. I will never buy anything form Ashley again unless it is in stock.
I had my schedule delivery. I was calling a day before to reschedule because I had an emergency. The day of the delivery they contact me and told me we would reschedule. Two days later I called the store and they told me my bed set had been sold to someone else and that I would have to wait 3 more weeks for my furniture to get delivered. This purchase was made December 7th 2021. Two months to get my furniture is a long time.
Just wanted to thank Ashely's Homestore and Sales Associate Luis Morales. This hands down was the best shopping experience I have ever had. Luis Morales was very professional and knowledgeable with our interest buying a new mattress. He listened to our needs and concerns and was very patient enough to show us several options. Thank you Luis Morales for making this such an enjoyable and pleasant shopping experience . We will be back to see you for our future purchases with Ashley's Furniture.
In November we bought living room furniture with a date to be delivered on before Christmas now it seems it can't be delivered untill mid March after delayed delivery 3 times. It such a inconvenience having no furniture in the living room.overall i would not come back to a Ashley store again.
Abundance of choices. Great service
Like this place employee are super helpful make you feel like home and support you
Stacy provided me with excellent customer service. Thank you,
Great experience. Everyone is welcoming and very informed on the products they sell. We bought dinning table and living room furniture and couldn’t be happier. Everything will be delivered and installed at no extra cost. They definitely earned a customer for life. Thanks again to our Sales Associate Sam. He was excellent.
Myra and Sam thank you for helping us pick our bedroom set! Our customer service experience was amazing! Both of you did an amazing job! Thank you!
I went in asking for a bedroom set but not to show me anything that wasn't in stock. The young lady would continue to show me one set after the other that only had a partial of the set in stock. I was about to leave and then I asked one more time if this set was completely in stock. She said it was but later when I went to purchase one of the items wasn't there but would be available in a couple weeks. I went ahead and bought it anyways. Also I had to constantly remind her to speak up. I know they are trained to push certain items but after you tell them you're not interested they should let it go but she kept on and I had to tell her to please stop. I'm not paying 2 grand for a mattress and box springs.
Before stopping by, I would urge you to have an idea of what you want to buy because if you don't, with all the selections, you may get overwhelmed!
My First Contact when I walked into the store was at reception desk where your are matched with an associate. I was introduced to Daniel C . I was asked what I was interested in and all he did was point me to where I could find Dining Sets. Did not even get out of his chair. Told me to come back if I had questions. After my own search I went back and Daniel was with another Customer. I met Nasim who was a very kind and Patient Sales Associate. Ask for Nasim if you want really quality service. He gave me his full attention and waited for me when I could not keep up with the walking due to my Arthritis. He explained to me the different fabrics and quality of the items I bought. If I could not walk he would take a Photo of items and bring back for me to review. He got me all the discounts advertised and did not try to over sell me on anything. Due to Nasim's Kindness and patience to a Sr person I had a very wonderful experience at Ashley Home store . Thank you Nasim!
Great selection of furniture. Fast and convenient delivery. Sales staff shadow you a little too close for comfort
Poor communication and misinformation. The company mis communicated product availability TWICE. The second time on the day I was expecting to receive the product. I received calls to move up my delivery date which I could not accommodate as I was yet to move in. Which they annoyingly send emails about and called a couple of times even after I disclose I could not move up the date. I was told by the sales rep that the right chaise of my couch would be delivered later as it was not available. That it would be about two weeks afterward. In one of the calls asking to move up my delivery date, they shared my entire order was going to be available sooner. I thanked them but I could not receive my order yet. Fast forward to the call to set up the delivery. They were going to deliver the table, and explicitly asked if I was okay with receiving half of the couch, since the chaise was not in stock. I said yes, as I would at least have some sitting area. Day of the delivery, I only received the table. I called to find out about it the couch, and now the other half of the couch was pushed back a month. I had selected Ashley furniture because of their product availability. Because there were other couches I liked, but were not available for a few months. So thanks to their failed communication, I have lost time I could have spent waiting for a couch I would have preferred than settling. Thank you Ashley furniture.
(Translated by Google) I have bought most of my furniture for my house here in this store in this location, the furniture is nice Unfortunately the service has always been lousy! If they had better service and a better disposition, they would sell more !! Costumer service socks! (Original) He comprado la mayoría de mis muebles para mi casa aquí en esta tienda en esta location , los muebles son bonitos Desafortunadamente el servicio siempre ha sido pésimo ! Si tuvieran mejor servicio y mejor disposición venderían más !! Costumer service socks !
Very Good experience at Ashley. Stacy was very helpful. Thank you.
Ashley's furniture looks really nice but in the long run is very cheap I give it a two-star
Manny and Mitchell helped me during my time here and made sure that I was taken care of.
Worst experience of all. They were not customer friendly. Waited 20 minutes for someone to help me. When I got help the salesperson gave me a price. I asked if their any other savings. He said he would talk to his manager. The manager came back with a higher price than what the salesperson gave me. I asked to talk with the manager. His attitude was really bad. I told him he was not customer friendly and could he honor what the salesperson gave me. He refused. Worst experience ever.
When we entered the store they immediately wanted us to sign in with name and phone number and assigned us a salesperson. Made me a little meaty initially but he gave us the freedom to walk around and look on our own and checked with us periodically. They have a great selection and we found several dining sets we liked and decided on one. We were very happy to find out we could get it in about 2 weeks. No pressure sales and very professional. Would definitely shop here again
Do not purchase Tempur-pedic beds here!!! Their exchange policy what they tell you when they sell you is totally different then what’s true. Please do yourself a favor and buy at Tempur-pedic directly or at a store that clearly states that you can exchange before 90 days scam scam scam!!!!! Their customer service is horrible over the phone can’t fix anything and the people at the store tell you call customer service ,customer service tell you go to the store you purchased your furniture it’s a big Circle jerk!!!! Do not buy please save your $$$ it’s better to pay a little more with a better company. Even though we were overcharged.
Got an awesome deal on a new dinette set with matching server for 55-60% off. Noe, the salesman was very patient and attentive with us. We headed for the door 3 times and made a new purchase each time. Finally left on the 4th exit. I couldn't pass up the spectacular deals going on right now until Black Friday. Ashley Store Rocks!
Great customer services thank Chris Duran for your help. Great prices!!!!
Good furniture isn't cheap! Lot's of sales people on the floor.. They pretty much leave you alone until your ready to spend that money!
Garbage. I've bought from Ashley in the past. It used to be quality constructed. I bought a full bedroom set. Frame, nightstand and dresser for $1500. I've had more solid furniture from Walmart. The salesperson was very helpful and went out of his way to compare items, prices, and what was actually in stock or would take weeks to be delivered. Unfortunately, there wasn't much quality stuff in stock or much that could be delivered this year.
Parked in the managers spot on accident here. She parked her car in front of mine and wouldn’t let me get out? Really? I had to call and ask several employees before she made a sales associate move her vehicle for her. Petty! Awesome customer service lol
The store needs more credit card processing terminals! It took awhile before one came available!
Nothing like walking into a Furniture Store and having a registration counter right at the door. "Do you have an appointment" I was asked. To which I replied, " am I at a Dr's. office, do I need an appointment to look at furniture?" Rude people, I should have learned my lesson from years ago about Ashley.
Our experience was excellent. We walked in and greeted by the greeter, then Danny G stepped in and introduced himself. We were looking for a new couch. Danny gave us room and space and checked in as we went around the store. After we decided upon the couch we liked Danny walked us through the checkout process even encouraging us to try out a new mattress for a $50 credit on our couch purchase. It was a smooth, easy experience from beginning to end.
A lot of good deals
They were on time and we had no issues went very smooth
Great selection of sectionals. Our sales person, Karen was knowledgeable and assisted with options. Our sectional was delivered in a few days and delivery went smoothly! I would recommend Ashley!
I had ordered furniture in July 2021 and I have yet to receive my furniture. Apparently, some items will not be available until April 2022. I knew that they were backordered but they told me Oct. and I asked for partial delivery on some items and nothing arrived and then I called again and once again was told Nov. 21. So I gave up and canceled the whole order. No pics to show because have to furniture to post pics off.
(Translated by Google) Excellent service from Mrs. Raquel and other colleagues (Original) Excelente servicio de la señora Raquel y demas compañeros
Way over priced. The markdown is still way over priced.
We went to Ashley in Colton store, to buy few items. However, since only very few employees were wearing masks which concerned us tremendously, we only purchased one item, and left the store quickly. At That indoor store, lots of sale personnel, all at very close proximity, and no one including the manager, were not wearing mask!!!! This behavior are the main causes of the wide spread of COVID, development of new COVID mutations, death of many more individuals and our economy not fully recovering . All due to such irresponsible policy of companies such as Ashley Store!! We hurried out of that store, only purchasing one item, since our sale lady was the only one in the store who was wearing mask, and not buying most other items that we went there to purchase. Ashley Company SHOULD promote safer policy for it’s employees and the customers. Remember that we are still in middle of a PANDEMIC!!!! Very disappointed!!!
Sales people in Riverside are great especially the lady that helped us and the delivery and setup fantastic
Horrible experience !such a headache this company . Rude and incompetent, they don’t communicate even with each other ! Horrible customer service , watch out they will sneak in $499.99 furniture insurance and not even tell you or ask you if you want it !
We enjoy shopping at Ashley's we buy all our furniture from Ashley's the employee Julianna always give great service and support....
I’ve always shopped at Ashley’s for many years now. After dealing with several salesmen I can say by far Raquel was the best and easiest to work with. Before purchasing my sectional sofa this time around. I was working with Rick and he didn’t meet my needs and suggest I should go buy elsewhere because Ashley’s wouldn’t work with the payment that I wanted. I was about to leave when Raquel approached me and suggested to give her a chance and she would work with us. We agreed and it was by far the beat choice because she managed to help us and was extremely kind and patient throughout the process. Ask for Raquel!
Rude, to say the least!!
(Translated by Google) Two months after I bought the reclining sofas they had been damaged, they were fixed at my house as if it were a workshop and it was damaged again (Original) A los dos meses de haber comprado los sofás reclinables se habían dañado lo fueron arreglar a mi casa como que si fuera taller y se volvió a dañar
Got to do something about being able to take your stuff home that day. Had to make an appointment for tomorrow. Drove by the loading docks. Not one vehicle at the dock nor was anyone in line. Inconvenient.
Tammy is very nice and helpful. Helped me purchase 2 major purchases for my home, Thanks Tammy!
I came in with knowledge of what I wanted to buy. Raquel was nice and pleasant, even when I inquired if Ashley would match online prices for furniture Ashley carries. She assisted and made sure I was getting the furniture I wanted. This was my 2nd good experience with Ashley and I'll definitely return in the future!
I went to buy a bed and dresser, I got help from Homa, she was so helpful and very kind, my experience at Ashley’s was awesome and I will definitely go back. Ask for Homa she’s awesome
We had an outstanding experience at the Colton HomeStore. We cannot say enough good things about our sales person, Daniel, and the store manager, Francisco De Leon..The items we purchased arrive in a couple of weeks, and we are so excited. Please visit the store if looking for quality furniture..😁
Great friendly service
We highly recommend the Colton store sales associate Karo Hernandez. We were met by her at the front door, and she helped us find options of the item we were looking for. The best part about her was that she was helpful, knowledgeable, and let us browse the store without following us like a primal animal after new prey. She made us feel comfortable and not on the defensive like some sales people can be. Because of that, we ended up buying more stuff than we planned. Kinda funny, but her personality worked best for us. We wish her much success in all she does.
Terrible service! One small item they wouldn’t pick the same day! They said they are to busy to help pick my one little item! Don’t ever buy from them!! Terrible!!!!
My family and I arrived and was promptly greeted by a young lady named Katie. I mentioned what we were interested in and then she led the way from there. Showing us different options and giving us the space we needed without hovering over us. She indicated that she had 5 yrs experience, but it seemed like she had been working there for 20 years. We ended up purchasing several items mainly due to Katie's knowledge and helpful opinion when we were undecided. Good job Katie 😊
Terrible service. They gave us a delivery date. Confirmed by email and telephone. It didn't come and when I called again, they said it was to be 3 weeks later. We had already got rid of our old furniture. I spoke to corporate manager who was no help. They didn't even have it in stock yet. We were sent an incorrect email . Online orders, delivery and customer service is terrible
Well, their are so much to choose from, many workers to help you I will be going back again. Will go back on one of my breaks., From work.
The in-person customer service is just as horrible as their telephone customer service. Can't get much help from anyone.
This review is for the Colton Store. Not a pleasant visit. Did not feel any warmth or friendliness from the staff there. While walking in, a apparently, unhappy customer was storming past us out the door warning 'not to buy anything here.' Maybe that set the tone. Lots of furniture. Sales person could have done more to help. No biggie tho. Went out to Palm Desert store the next day and bought furniture. The people there seem like night and day in comparison. Same company. Go figure. Good road trip.
We bought 90% of our home furnishings from a store that became ashley home sores John Dobbs was the best salesman they ever had he pushed and showed that you were buying quality at a fair price. We still have most of that quality furniture that we didn’t pass down as our kids grew up and moved away. we bought a complete bedroom set from another store. The salesman was really good ;but like John use to say buy the best furniture you can afford: we cancelled that sale and went back to Ashley’s and they are delivering our newest bedroom set hopefully on Monday
Bad service at all !!! We bought furniture in the store and the delivery never happened then we went back to the store to cancel the order and the manager said "" yes of course "" and 4 days later we are still waiting for the cancellation of the order, but nothing happens! ! !! They just want to sell furniture and they don't care about the customer! Bad bad service!!
BE CAREFUL! Horrible Experience! Please Read all there (FINE PRINT)before you Spend your money there! I forget the girls name but she said they call her PRINCESS, totally Disrespected my wife and kids by telling me to call her that! Far from being One for Dam sure. Anyway we bought a set of Sofas few weeks ago, the love seat came damaged with tears i reported the issue few Minutes after delivery. They said they were gonna send a technician to take a look at them. The lady who made the appointment for technician said if I would of reported 72 hours of delivery they could of replaced the love seat. Keep in mind I reported it minutes after delivery and I have proofi did! So I went in to store to tell them what there representative told me and said they didn't now anything about the 72 hrs that it was new to there store was offering. Bunch of Lies and everyone is pointing the finger at each other. Please Please read all the Fine BS prints. WILL NOT SPEND ANOTHER DOLLAR AT THIS LYING PUT TOGETHER STORE.
Went in looking for some couches and ended up walking out with some couches and a brand new mattress! Very satisfied with kimberley she helped us very much.. anyone looking for brand new furniture , Ashley's is the place to go and ask for Kimberly !!!!
To many collection to buy
Our sales person was straightforward and helpful. She price matched a lower price from another store, and delivery was great - both communication and physical delivery. Overall a great experience. Oh,.and we are enjoying our new couch and chair. :)
(Translated by Google) Very bad service with yajaira the sales person plays for appearances (Original) Muy mal servicio con yajaira la persona de ventas juega por las apariencias
Joshua was very helpful and accommodating. No pressure, just friendly assistance.
Since coming to Ashley's for years multiple times I have nothing but good to say about it. The customer service is excellent, the verity of selection out of this world. Price seems crazy but they are always having deals. 50% off plus no interest for 12 months. Labor day sale is the deal of a life time.
This was my Wife and I first time buying furniture, and it was an amazing experience! Earl Martin is an exceptional asset to the company! He made the process so smooth for us! Because of his excellent customer service, we will definitely be back!
We have been shopping at the Colton store. We have bought 3 decent sized orders. What I have found is that if you want good customer service, you have to go to the store where you purchased the goods. Although, even one of those left us angry and unhappy. You cannot get the store on the phone. Calls go straight to corporate and it seems like they are out of touch with the retail side of the business. As, even after messing something up and trying to fix it, I was told to contact the store to make sure the problem was fixed. I was even told the corporate folks don't like calling the stores because they can't get through either. Very frustrating. I moved to a different county so just running over to the store is not an option. What they are good at is having things in stock and being able to deliver them in a reasonable time frame. We bought some items from Mor Furniture and their delivery dates are 2 months or more out. Another good thing is the delivery crews. Friendly, fast, and efficient. Ultimately, Our sales professional at the Colton store is Earl Martin We were so put off by the phone customer service that we were done with Ashley's as a whole. But, Earl is the absolute best so we went back and ordered our living room sectional from him, as he is that good ,that even though we don't like the company per se, we like working with him enough to have gone back for another try. I'm hoping they redeem themselves on this last order.
When we purchased our sectional , I asked the salesperson if this was in stock she said it was two days later a phone call from her she said it wasn't going to be delivered on the day she promised
It was great the best ever, my husband and i were shown a wonderful sectional that was so gorgeous and extremely comfortable. Our sales person was so knowledgeable and so professional. I think he was the best sales person we have ever worked wit, he deserves a 5 rating
First and will be last time i’m buying from Ashley’s. Ordered a dining table and they promised to deliver and set it up by August 19th. It was delivered with missing leg pieces so they said they would make another delivery on August 21st and they never show up. Called 3x and they said that they will call back and never did. My tables just sitting in the kitchen and can’t even set it up. Worst service ever!
Fantastic service and fantastic prices! Better than any other furniture store I’ve been to in both ways. Thank you guys so much :)
I placed a phone order with Homa at the Colton store and everything went very smoothly and she was very helpful!!!
Expensive, cheaply made furniture and pushy salespeople
I ordered a bedroom set in June. I was told I will receive the dresser and nightstand three weeks after I received my bed and chest. Here we are 2 months and 2 weeks later and I just got a delivery confirmation 8/12/2021.
Sara Bella was very helpful with us choosing the best couch.
While the shopping experiience was nice and they have an excellent selection, we were VERY disappointed in the delivery time. We specifically mentioned that we did not want to purchase something and wait weeks or longer for it to be delivered. They set up a delivery time for 3 days from the tihe date we purchased it. Then, we received a call the NEXT day, after purchasing it and it was delayed by 3 weeks! NOT HAPPY with that AT ALL!
Some of the worst customer service I have received. I only received one of the mattresses I ordered on delivery day. When I called to inquire about the other mattress they offered me a delivery date one week later. I had to go down and pick up the mattress myself. As “compensation”, I was told I would receive a free mattress. When I arrived to the store, I was offered two pillows instead, And told that the last representative made an error. Those also didn’t arrive on the date they told me. When I called to ask about those a few days later I was told that they were already delivered. In fact, the pillows were delivered the following day. I called the store several times, texted the sales representative, call the support number and receive the same response from all of the representatives. This is definitely the last time I will shop here.
Great experience, perfect customer service
High prices
They charged me $400 for something I canceled from my order & I never picked up from the store. While trying to resolve this issue, they NEVER answer the phone. I've wasted countless hours trying to get this resolved. I will never buy a single thing from this store ever again. Horrible customer service.
I really enjoyed my visit here, the employee who helped us was named Pedro. He was super nice and respectful, also spoke Spanish. Ask for Pedro if you come!
(Translated by Google) Excelent service (Original) Exelente servicio
I had an amazing experience at Ashley's. They have beautiful furniture and amazing prices. I recommend everyone come get their furniture here. Steven Camilleri help me today an he was very professional, patient, and knowledge. I highly recommend you ask for him for any and all your furniture needs. I have already told all my friends and family to go to him. ***Update I took a friend to Ashley's to see Steven Camilleri and so happy I did she got everything she needed at half the price of other furniture stores she had been to. The only down side was that I ended up buying furniture too! There furniture so nice and the variety is amazing.
Go here and find all the furniture that you want and write down all the numbers and then go home and order it on the website for about 20% less.
Very professional, didn't hover much. Very helpful and courteous.
Great experience and service!
They sell Cheap furniture that falls apart Bad customer service and there sales people lie about the quality of there products
Mushtaq is great. Such a helpful and kind person. Highly recommend him to anyone looking to buy.
The people at Ashley’s are helpful and they don’t push you but something you don’t want. I bought some mattresses for my daughters beds and they where really helpful in trying to find the right ones for me. Im really satisfied with my purchase.
Hello I bought a very expensive Tempur-pedic bed from Ashley furniture in Colton California around June 1 and as soon as l slept in the bed the first night we noticed that the motor on one side of the bed was quiet when used while other motor on the opposite side of the bed sounded like an old garage door motor. I called Ashley furniture the next day and they told me the next available appointment for a tech to come out to our home was July 6 in which l already had an appointment for another issue. The tech came out stated that the motor was defective and some 3rd party would contact me but they did not and today is July 16th. I went into the store in Colton CA and spoke with customer service and the customer service worker looked up the account saw the motor was classified as defective and said she emailed the department that takes care of these matters and she would call me to let me know how they would proceed to solve this probably but she’d never called and that was July 13th. Still no help so l will be emailing up the chain of command to the CEO Todd Warnek of Ashley furniture tomorrow and filing a complaint with my bank . If l don’t get my money back l will have to file a small claims suit unfortunately. I was a good customer with Ashley furniture spending a little under 17,000 cash these past few months. This is not good business . Sincerely . L Simmons
Thank you Mayra you been very helpful , Also Thank you for Anthony for the good deal you gave me.
Great experience. Jennifer Lopez was absolutely fantastic. Knowledgeable and gave us space and frequently checked back with us.
Big inventory, found what we wanted quickly. The sales person Homa Sherzoy was very helpful with assisting us with our selection.
So disappointing! My 82 year old mother needed a new bed and she was given a quote, but the employee gave us a minute to discuss it between us, but then sent a different employee back over to us. After an hour of trying to sell her a more expensive mattress he would not honor the price she was originally given. The first guy “left due to an emergency” Apparently they did the same thing to another couple we talk to when we were leaving (with no purchase) They play games with the price, and it’s sickening that they put my mother through that. Just be honest and sell the dang furniture!
I went to Ashley Furniture to buy a sectional sofa. Sam Franco helped me and went above and beyond. He showed me multiple sectionals and was patient with me as I made my decision. While there I remembered that I also needed a night stand. He helped me choose the best one matching my dresser at home. If you need to make any type of furniture purchase ask for Sam Franco in the Colton location. He will take care of you. He is professional and very knowledgeable.
very good
I went looking for furniture. Hoping that they were having a big sale. I fell in love with one piece of furniture but it is a little pricey.
our experience was good the young lady,Sandra was very helpful n answered our questions.. I would reccomend Ashley to Family n Friends
Absolutely horrible experience! Ordered a bed 2 months ago was told it would take a month, sure fine. They then completely missed the original delivery date and never even called to inform me. 2 weeks after the delivery date I get messages stating that they can deliver my order "early". Spent an hour trying to just get through to someone over the phone to only be told that they have no idea what happened to my original delivery date, nor can they explain why nobody ever called and told me that my date got pushed back another month! Now I get told that they can only deliver on Saturdays, which is incredibly inconvenient for me. I explained to the salesperson very clearly that there were specific windows where I could accept delivery, so I should have been made aware of this during purchase. Now I am going to have to wait yet another month for actual delivery. I never would have expected such a large company to behave like such a fly-by-night organization.
My girlfriend and I had wonderful time walking through your showroom and with our purchase. We have walk many showrooms and I must say yours was very inviting and helped paint a visual on how the product will lookin our home. Working with Daniel Carson and his manager was a pleasure. They never once seem pushy as same salesmen do and always explained the options, and allowed us to make the final decision comfortably. We ultimately made our purchase for a bedroom set and mattress, and decided to go elsewhere for our couches. Daniel never once downplayed your competition and welcomed us back if we were not happy with what they had to offer. We ended up coming back that same day to purchase a dining room table, but instead purchased couches with Daniel. Again, he was never pushy and always offered options and never crowed us to make a decision. Unfortunately, we run out of time, but will more than likely return to finalize our dining room purchase. Please commend Daniel on his excellent customer service skills, as he is a valuable asset to your company.
Danny was excellent, He helped us get everything we asked for. Thank You Danny Kim
Stay away from this place all lies. When I purchased my recliners I purchased the warranty as well. Well a year later they stopped working and now a year later after multiple calls and the run around still not fixed.
Went to Ashley’s Furniture HomeStore today & had such a great experience with Raquel Corona. She welcomed me & my family to the store & introduced herself very professionally. Right away she asked us what we were looking for & she wasted no time to show us what this store has to offer, she got straight to the point, which I liked very much. Raquel gave us time to look around & she checked on us every 15-20 minutes to make sure we were okay & if we had any questions. We left the store with a XL tv stand, living room set & dinning table set, we were extremely happy with our purchase, above all Raquel made us her top priority. I will definitely be returning to Ashley’s Furniture HomeStore again, ask for Raquel Corona, she was awesome! Thanks Raquel & Ashley’s Furniture HomeStore for great customer service!
It was our first time at Ashley's and Raquel Corona made us feel so welcomed and at home. We came out with a dining set and living room set of our liking, Raquel gave us the best customer service ever. Ask for Raquel Corona she will make it worth your trip to Ashley's Furniture store.
I purchased two units from your store one online and one in store they are taking is absolutely ridiculous time to get here also pay for delivery on both of them with assembly but I am disabled so I really can't afford that so I was get somebody to help you pick it up I was told since I said I want it deliver and Assemble there was no way they could change it I feel like they are keeping me hostage and making sure they get their money I asked at least 3 people they all said no way to change it ! I will not pay what they want and I will pick up my furniture!
Poor communication and an overall bad experience! I purchased a dining room set that was to be delivered on Saturday the 12th of June. The delivery date was listed on my invoice and I also confirmed the date by way of text through Ashleys automated system. I received a call on the date of delivery at 3pm telling me that my delivery was never scheduled. This was even after the girl on the phone said she saw my text confirmation on the computer and had no explanation for what happened. She said she would find out what happened and call me back. I never received a call back and I wasted a whole day waiting for them, but wait, there's more. I called them the following day to try and get some answers, only to be told once again that they didn't know what happened. I told the girl on the phone I would not be able to take time off of work to wait for the purchase, which, I was hoping to have by the following weekend. She offered to refund my delivery fee if I would consider a different date, I said I would call her back. The following day I confirmed with my boss that I could take a day off to accommodate this new delivery date, so I called and accepted her offer and we reschedule for June 16th. This delivery date was again confirmed by them on the phone. Guess what? I received a voicemail from another Ashley employee on the 15th stating that the earliest they could get me my purchase would be on the 20th, Fathers Day. Fathers Day is the reason I wanted this dining set to be in my home in the first place. Ashley Furniture, Why are you setting up and confirming delivery dates that you have no intention of keeping? I called the store only to be told to call back and dial a different option, which I did and requested a refund. I was told it would take 15 days to process since I paid on a credit card. 15 Days? So now, I don't get a dining room set and have to wait another 2 weeks to get my money back. Really sad since I liked the set.
Good luck trying to return something here with their no return policy. I switched to COSTCO. I earn points of the purchases I make and collect back some money by the end of the year. This store showed a complete disrespect to the Military family.
Love the furniture but if you are wanting to buy any kind of decor expect it to be pricey! Throw blankets were ridiculous and not even good quality!
Still have not received my delivery. Wow. I didn't know they would take that long for just a sofa.
Love the sales representative that helped me. She’s great and help me so much. Her name is Princess. Extremely nice and helpful. For sure coming back to purchase my furniture.I like the store and customer service you won’t regret it. I come from hesperia and it’s worth the drive.
I bought electric bed 3 weeks ago I paid almost 7,000 and they delivered 11 days ago but the guy who delivered he didn't set up the bed. The reason he gave me is because he had to take back the 2 night stand because they were damage so he can't set up the bed because he's not delivering everything,,, but he told me that the guy who's gonna bring me the 2 night stand he will set up my bed,,, but until now nobody wants to set up my bed I been calling the store and no body answer my call I'm very disappointed very bad service NOT RECOMMEND
Jennifer was very knowledgeable about the stores inventory. She was very fast in helping me and she was very professional. She is awesome!
they have a lot of nice furniture, on fortunate there sale people have trouble communicating with their buyers, had issues with two of my purchases.
Had a great experience. The lady who helped us was great and friendly. Will definitely come back.
(Translated by Google) They were good but the current service is lousy (Original) Eran buenos pero el servicio actual es pecimo
Great experience. Very patient and I understanding staff
Worst customer service ever!!! We've had 2 pieces delivered damaged. Put in a claim immediately, of which they have no record of. Made a second claim a month later, that they have no record of (even with me giving them claim numbers). Finally have a claim processed 2 months later, only for them to tell me the piece won't be in for another 2 months! Will never buy from them again!!!
Bad Customer service ,
I enjoyed my visit a Ashley’s Home Store. “Just going to look” turned into a full on purchase of our living room furniture and dinning table! Super thankful with Monica she was beyond helpful. We were there for about 2/3 hours and was very patient
When you walk in you have to sign in and get paired with a salesperson. If I wanted to deal with the pushy sales people I would go and buy a used car.
Nice bed frames of all choices! 👍
Nice people very helpful
They have the worst customer services and worst warranty department took me like 3 months just to exchange my sofa sleeper which been breaking ever since I call it in 3 months ago do not recommend to get a sofa sleeper from them and rude services on some of them hang up on me for no reason
We come here every few years to replace our living room sets. Today we have a pleasure of working with Steven C. He was an absolute great help from the beginning to the end. We were looking for a Couch and a kitchen table and Steven was very patient with us through the entire shopping experience. Showed us around in regards to all of our interests, and even showed us again when we couldn't decide. Everything went smooth and we got a decent deal o. Our couches and kitchen table. We ended up getting a coffee table too. Great experience overall.we love Ashley's.
Worst experience ever! Wait time to get your furniture after you order it is about 5-6 months!! Even though they will lie and say 6-8 weeks. We ordered our furniture in Feb. with arrival of April 7. It got “delayed” twice and no one ever reached out to us to tell us it was
Ashley furniture is always top notch and expensive, but this 50% off memorial day sale is awesome, happy wife happy life right!! Totally recommend. Lots of nice innovative pieces go check them out.
Was dreading going to buy furniture today but when I walked in I was immediately greeted by Kevin. He gave me his personal cell phone and pointed me in every direction I needed to go. As soon as I found what I wanted I called his cell phone and he came right over to assist. He then introduced me to Anthony who helped finalize everything. By the time I left I had walked out with 3 whole rooms furnished with an amazing deal and amazing service. I will DEFINITELY be back again when it’s time to buy again. I am SO excited for my purchases and can’t wait u too they’re delivered in only a few days.
Great prices
The salesman absolutely lie about the item you choose to purchase is in stock or will be by your delivery date. They know they are backed up and not able to fulfill the sale but they do it anyway. My daughter bought a home purchased the couch on jan2nd paid in full and still has not received it. She lost wages for taking the days off of work and they continue to say it’s back ordered when she made sure to have the salesman check inventory on date of purchase. He assured her over and over it was in stock and obviously it’s not. So my question is y would they continue to sell a item clearly knowing it’s on back order and the people who have been waiting will get first ? And you cannot contact anyone we tried for 4 days of a total of 8 hours to be told you must email them and then they will respond with-in 48 to 72 hrs. I have never in all my years here on earth have come in contact with a store that lies and gives the worst service.
Bought electric reclining couch and chair on March 18 couch got delivered 3 was later it was ripped when it came out of box delivery people reported to dispatch but no claim was written up 3wks later after I had To go to store tech came and a week later new arm. My chair was supposed to be delivered on April 13 then 15 then 18 then 27 finally went to store. They say possible 27 may. I told them no wanted money back offered me another chair not the electric recliner but a manual I could pick up on 7 at 11:30 at warehouse then got phone call saying complementary delivery on 8th between 12:15-4;15 . I took dog door off moved and cleaned floor took sliding glass off. For it to get to be 4oclock I called them they say changed my delivery day till the 11th cause they had old address. They delivered my couch and arm to right address but all of a sudden they had wrong address for chair. I lost 3-400 dollars missing work and will have to take 11 off too. I would never use them again beware their liars and cheats
I love Ashley’s furniture. Edward, my salesperson always does an excellent job assisting me with my purchase.
Ask for Danny G. !!!!!! Ask for Danny G. !!!!!! Ask for Danny G. !!!!!
I has the pleasant experience of working with Mitchell S. twice this week. The first visit was to take a look to see products. It was refreshing to have someone who listened to my requests for specifics I was looking for. Today, I had the pleasure of finding an even more suitable product and even my husband said he would we happy to work with Mitchell S. again ( husband does not like sales people). Mitchell was professional and personable too. Thanks again!
Ordered couch and love seat on 3/13/21 told it would be delivered on 4/29/21 called on 4/29/21 to see when it would be delivered told maybe get them by 5/23/21. They said the “warehouse ” should of contacted me about this change. They were going to file a “complaint” with the warehouse for not calling me about the change. LOL who are they trying to kid. They are the “warehouse, manufacturers, delivery” they need to listen to their own promo ad you hear when calling them. will never ever buy anything from this place again, fooled by their lies!!!
Great Service by James B. Great information about the Furniture and Great help.
Great friendly staff, Matt was very helpful and we walked out with a new king size bedroom set and Queen mattress for my daughter. Will definitely be back for more items, super pleased with Matt and furniture Selection. Management was very nice as well.. Highly recommend this place. I will be back.
I never like to give any business a 1 star but this store or business is not even worth 1 star. We bought our furniture from that store a month ago. They said they will deliver it in 5 days max. We are still waiting no one picks up phone calls or answer any emails. I hope I can get my money back and go Jeromes or any other furniture store. Before anyone purchase anything from them please check the Yelp reviews
Sam was such an awesome and helpful salesman. He showed us some really awesome mattresses and we went with what we could afford and there was no pressure at all to buy something out of our price range. Being young newlyweds we are not in the market to buy top of the line but still wanted something really nice that we both liked. Sam showed us the perfect mattress and one that we could pay in full up front for. We will definitely be returning for future purchases! The store was also very clean and well laid out.
Bad experience after I made a purchase. They carry cheaply made stuff
Liz Martinez assisted my husband and me when we came in to the Colton store. She was friendly, knowledgeable and took the time with us that we needed to feel comfortable with our decision. She also made sure we were informed of all options. We have shopped at Ashley HomeStore many times and continue to be happy with the quality of our purchases as well as the customer service. Thanks Liz!
Sam was awesome. If you are in the market for new furniture ask for Sam.
I was very happy and pleased to have made a purchase from ashley. Sam franco was the person who helped us out and he was super friendly and beyond helpful. If i have any other furniture needs, i will be coming back. The price, quality, and customer service all get 5 stars from us.
Amazing experience! I highly Recommend talking to Tammy she went above and beyond if I buy anything else I will definitely go back to her
If I had the choice I would give them know stars I’m very upset and sad at the same time I purchased two sofas and a server & a chair from them back in January and they said it was back order and here we are in April 12 2021 ugh on on April 9 2021 I only got one sofa and on chair they said there We’re going to deliver my other sofa and server on Monday and now there telling me May 29 are they kidding me these people are crazy I waiting 4 months with no sofas and now they completely lied to me in my face the warehouse his name is Eli he said Monday and even customer service said they had it at the warehouse house and she in Florida and that they never answer their phones in Colton it goes directly to customer service that’s why they answer I don’t know why they have phone numbers on the website if it goes directly to customer service which the answer anywhere! How am I supposed to have my family sit on one sofa! I should have looked at the website first before Purchasing from Ashley‘s I’m goi g to be looking at what I can do and see if I have a case against Ashley cause they can take your Money and play with peoples emotions! So sad shame on you!
🥰
My husband and I bought two electric recliners and a loveseat recliner. We found some right away and were able to pick up all pieces the next day. We will definitely be back in the future.
Best place to buy furniture
We are pleased with the services we received today with an associate that works for Ashley Furniture her name is: Sara Bella Abbas. She offered us (my wife & myself) the service (s) we were looking and offered us a great quality time too. W/out the hassle to be behind us, till we started to have questions on some of the furniture we were looking at. (This was great service on her behalf). If any person goes to "Ashley Furniture" in the City of Colton I recommend you to ask for: Sara Bella Abbas! Hope that Ashley Furniture will train associates with the same customer service this associate has.( Sara Bella Abbas)
Terrible customer service! Won’t buy from them again
Their online ordering is a mess. They wouldn’t even accept payment from me unless it was through PayPal which I prefer not to use. Then I order several things and i never receive a call which I was informed should happen for delivery and assembly of my furniture. When I call after jumping through several loops and find someone who actually knows what they are doing, he tells me the mattresses I paid for aren’t even available until the end of May, leaving my boys without actual beds for their bunk beds. Never buying here again.
Very interested in trying to get credit for instead of making sure your pleased with your purchase
Delivered my couch set to the salesman house
Worst customer service. If I can I would have given negative review.
Our sales person Joseph Babatumba was so helpful and so respectful of your time. He didn’t hover over us like your typical sales person, but he was right there when we needed him. This was a very enjoyable shopping experience.
Worst store purchased my bedroom set from them delivery took more than 3 weeks. On the delivery date I payed for the furniture install and the dresser I got looks dirty and used. I called right after they delivered the furniture and said they would send out someone to fix the damage they don’t want to exchange the furniture they only want the money.paying for high end furniture so it can look old and used never again purchasing from Ashley’s home store .
Love this store..... so many different options. Came multiple times to buy different pieces of furniture. Cassandra has always been helpful and very friendly. A true good person that helps customers
James babatunde should get employee of the year award. What a great experience. We have buying our furniture for years at Ashleys and usually has been a good experience but this was far and above. Thank you. Our furniture will be here in 3 days.
Great service knowledgeable Personnel Diego did a fine job of showing us options of the items we were interested in
Came in to order furniture, my sales representative was Matthew Lugo. He was distracted to say the least and didn't seem to have much knowledge on store merchandise. Finally ordered furniture for delivery a week later, just to have it be the incorrect items. I'm so frustrated with Ashley furniture and their employees. It is unlikely I will ever shop there again.
worst customer service ever!!!!! will never purchase here. They do not stand behind their product and they have uneducated rude idiots that just keep transferring you.
If you're thinking about buying from Ashley Furniture, don't waste your hard earned money on them. I bought over $5,000 worth of furniture from Ashley Furniture and every single piece of furniture has come damaged and/or needed parts replaced. The latest debacles that I am experiencing with them is I received a damaged coffee table (shocker) from them and they sent me the wrong replacement piece which took over 2 weeks to receive. I called them to inform them of the problem in which they told me they would send me the correct replacement piece; this was 2 weeks ago. I called Ashley Furniture back today to which they informed me that the replacement piece was on back order until May, MAY!!!! No one contacted me to let me know this at all. I didn't purchase broken furniture, why should I have to wait for a replacement part?? The other debacle I am experiencing with them is I had to go back to the store after said initial purchase to do a price match because the furniture I purchased was cheaper online. The made me go back to the store to do this price match and when I check my credit card, they still charged me the higher price. I WILL NEVER BUY FROM ASHLEY FURNITURE AGAIN!!! PLEASE PLEASE DON'T WASTE YOUR HARD EARNED MONEY ON THIS SHAM OF A COMPANY. If it would allow for zero stars, I would have.
The store itself is beautiful. The salesman however followed me around like i was a thief. Did not know anything and made the whole experience so uncomfortable my husband left the store
(Translated by Google) POOR SERVICE 😡 STILL WAITING FOR THOSE OF MORE PARTS OF A SOFA AND THEY ONLY BRING ME BACK AND BACK AND THEY CAN'T DO ANYTHING !!! I NEVER BUY THERE AGAIN. (Original) PÉSIMO SERVICIO 😡 AUN SIGO EN ESPERA DE LAS DE MÁS PARTES DE UN SOFÁ Y SOLO ME TRAEN VUELTA Y VUELTA Y QUE NO PUEDEN HACER NADA!!! NUNCA VUELVO A COMPRAR EN ESE LUGAR.
(Translated by Google) Very nice (Original) Muy agradable
I had a great experience with this particular location. The sales associate was helpful and was able to get me discounts. I definitely recommend this store to friends and family.
Completely backed up on delivery. Months out if you can wait that long. Buyer beware.
Terrific and friendly service from Karin. Quick and efficient salesman that made the experience smooth and painless. Thanks for the great help over two days.
If I could rate Ashley Home Store less than one star, I would. I don’t even know where to begin to express the discontent with this very popular furniture store. First, I ordered a wall unit in mid January which showed it would be delivered within a week. Waited approximately 1-2 weeks, but did not receive notification as to delivery status until I finally called. At this point, I was told I would receive the wall unit within three days. When the delivery man arrived, he dropped off three boxes at my doorstep. When I brought the merchandise inside, I realized one piece was missing, the 63 inch wide TV stand. I called Ashley again, and again they told me they would deliver the unit. Instead two gentlemen from Ashley came over and said they were there to put my TV stand together. I explained to them I did not receive the TV stand and I’m waiting for it. It literally took about 10 calls for them to finally deliver the TV stand. Much to my dismay, the TV stand has a big scratch on top. This is the first and last time I will ever order purchase from Ashley. **On the contrary, I’ve ordered various pieces of furniture from Living Spaces with no problems at all!
Beware of what you buy! They delivered a lemon couch and would not address it at all. They kept referring me to the manufacturer who also didn't care to address it. They showed me a showroom couch and delivered a lemon.
Very nice place the new couch comes soon we threw the old one out
Nice
Despite the bad reviews and reputation, we received good treatment by the sales person (Yahaira), and provided good advice. So far so good. Will update when we get the product.
Save your time and save your money, imagine buying furniture in November and not receiving it until late February. Once they have your money they don't care, they push back deliverys, send them incomplete missing multiple items just so they can come back again. With some horrendous delivery people that damage/scuff walls, slam furniture on the ground and complain about furniture needing to upstairs despite it being in the instructions. Having to come back to the store multiple times for several hours on end to just to get little to nothing accomplished. To have your bill randomly get more than 4000 dollars added to it for no apparent reason. Calling customer service is nothing short of joke these people hang up on you, transfer you and keep you on hold for a ridiculous amount of time. If they hook you up with a good deal it's not worth the time or headache, explore other options and stores
Hassle to get a refund
This review is for the Managers to please pass this info to your staff. The staff member reashured me 3 times that it would be Fine if I wasn't home to Sign for Delivery. She also put a note in my account that said I won't be home and leave it on the patio (Managers: please make sure that all of your staff know this simple company requirment.) Lucky for me, my work meeting got canceled and I was here to sign.. if I wasn't home, I guess no furniture for me, and who knows what headache it would have turned into $ etc.
You might be tired from waiting around but be sure to check to make sure everything you want is in print and right before you sign. The warranty plan is a scam, it doesn’t cover anything. They will lie to you, read before you sign.
Good
(Translated by Google) I felt like I had gone to buy a car, they won't even let you breathe (Original) Me senti como si hubiera ido a comprar un carro, no te dejan ni respirar
Friendly people, beautiful furniture.
Worst store in deliveries ever customer service terrible ...I regret to even buy in this place👎👎👎👎👎
This location is not worth going to their customer service is horrible they never pick up their call or call back I don’t know why they give an option to leave a message if their not going to use it. I’m waiting for my money back for an item I returned before even receiving it. Their sales rep give their personal card but it’s pointless!
From the moment we walked in I felt presured eventhough I told the Patty the sales person that I already knew what I wanted. They had too many sales personnel on the floor. Then when it came time to buy, Patty was nowhere to be found so I had to ask for help. Over all the system they have is not efficient, there was too much waiting around too much walking from kiosk to the computer to enter the sale and eventhough I financed I still has put a deposit which was not disclosed at the beginning. Had I known that I would've just paid with my debit card for the entire sale.
Worst customer service ever. Made a few purchases at the Colton store. If your trying to call them they never answer the phones the reason being is that they only have one customer service rep working. They have all these sales reps/ sharks behind the counter not helping out the their customers waiting in line. I went into to the store to cancel my order. I’ve been waiting for a delivery on a purchase I made before Thanksgiving, so I went in to cancel it. Had to wait another 40 minutes before talking to their CS rep. Rep then they told my order was in back-order until April. Beware of these Shark type sales reps that will tell you anything you want to hear to make their sale quota. Please ask lots of questions before purchasing at this store. The people ahead of me at CS all had similar complaints about their orders. Im never going to purchase any items at Ashleys again, and I’ll be taking my business elsewhere.
Delivery date for my furniture was January 21,2021 call store they said 1st wk of February , called again now they said March, they should of at least gave me a courtesy call ,but nothing all they want is your money, dumb me shouldn't of paid till deliver
Look online before going and keep track of the item code. You can check online to see if the item is in the showroom. With codes in hand, shopping was quick even though the place was very busy on the weekend.
Very nice sales guy, Steven. Showed us all the possible options to choose from this store. Very courteous and accommodating.
Exelent personal service without any pressure
Very good experience. Aziza Mohsin very helpful and worth every minute of time we spent getting the right couch.
Beautiful customer service. Samuel Franco was a very helpful worker. Thank you!
Greeted at the door rite when I walked in by pleasant an wonderful people.. plus the store is huge an well stalk. Over all a wonderful experience
I am very disappointed with our experience. We ordered 4 barstools, 2 accent chairs, and one chair/ottoman combo for our new home. The first delivery was the chairs with no barstools. No one had called to inform us that we were not receiving the whole order. Once they finally contacted us we confirmed with the person on the phone that the two sets would be delivered at a later date. The next delivery only had 2 barstools. We have now called the customer service department 7 times and gone in person and they are telling us that we only ordered 2 barstools and said we would need to buy the other two. When we pointed out that the invoice says "Stool (2/CN)" they said that that doesn't mean we ordered two. When we showed them on their website that it says they come as a set of two they told us that they are a store and their website doesn't match what they sell. We asked if we could return the items and get a refund and were told that due to the pandemic they are not doing any refunds at this time. I am still trying to work with their customer service at this time to get our remaining barstools but am definitely running out of options. If you are looking to buy furniture I would not recommend Ashley Furniture.
Sooo excited for this set to arrive!!!!
Stephanie was so patient and professional with our needs, differently will buy here.
***Warning / do not shop here*** Worst experience ever. They deliver damaged product / do not put it together and never answer their phone. I'm still waiting for them to fix their damaged product that I bought in December.
Kabir was extremely nice and professional. He checked on us the whole time we were there to see if we needed any help at the time. We were there for a couple of hours and he never forgot about us. Really good guy right there. There was one lady that was a manager and I forgot her name i wish I remembered Bernstein she was the only other employee that checked on us to see if we needed help. The store is huge and they have a ton of really nice pieces.
Really great service and Steven was Great!!!I was and am very happy with my purchase.
The Best quality and care you can get
Buyer beware, when it comes to buying you definitely will have problems with the delivery portion of the sale. You can not get a hold of anyone on the phone and when you do they get it wrong. I had issues with two separate deliveries and on the 2nd one they made a mistake and promised to make it right by offering me to set up the furniture being delivered. But when the guys got there they where told that it was a threshold delivery and they would not set it up. After several discussions and them increasing my blood pressure some one from there delivery department called me and flat out said "we will not set up your furniture period". So I ended up having to pay the guys on the side . I will never buy from them again......if you want headaches go ahead and buy from them, I guarantee you will have delivery issues!!
Best place to buy funiture
WORST EXPERIENCE EVER! Don’t waste you’re time we have order our sofas and it’s been a month and still nothing the sale rep doesn’t even answer our calls and have changed our delivered date 3 times without informing us first! We paid everything upfront and the store doesn’t get back to us.
Bad quality leather furniture falling apart after a year. Protection plan useless. Customer service no help. They just keep throwing the ball to one other. Corporate says store will take care of it. Store says GBS. GBS says Ashley Furniture. Back and forth
Ship furniture and pricey
(Translated by Google) The furniture is very good if they are worth what you pay the staff give you your time (Original) Muy buenos los muebles si valen lo que pagas el personal te dan tu tiempo
If I could give zero stars I would. This is the worst place to buy furniture from. Where do I even begin with the incompetence? First I wrote down my address....WROTE it down and gave it to them when they asked me for it, and then on my receipt my address was wrong, not even like misspelled it was just completely wrong! Then I went back and had them correct it and then on the day of delivery they delivered it to STATER BROTHERS 2 miles from my house. Let's talk about the delivery day matter of fact. They told us that they could bundle all of our items and have them shipped to us on the same day which sounded great! right? WRONG!! on the day the items were supposed to be delivered they called us and told us that our items were available for pickup at the warehouse... Then we had to drive down there, and they told us that our orders are being delivered on two separate dates when they told us that they were going to bundle everything and DELIVER it to us on the same day. After we got that "sorted out," we patiently awaited our delivery date. When that day came they called at about 7 in the morning to verbally confirm the delivery, after they had texted me about 5 times to confirm the delivery date, and because I didn't answer the phone call for a delivery that was set for 2:00 - 6:00 they canceled my order and rescheduled me for about a week later. What is the point of texting me to confirm if they're going to cancel my delivery the day of for not answering a phone call that came HOURS before the delivery was even supposed to be made? then we called to see if they could salvage the delivery and they told us that it hadn't been rescheduled and would still be arriving as promised. When the truck got here I rejoiced, and then they brought out 1/8th of my order and said that was all they had for us. When I called them, they said the rest of my order is in their warehouse.... I can't even begin to describe how much I wanted to punch someone in the face. now I have to wait because they want to be stupid. As if that's not bad enough, while we were there once we heard a couple having the exact same struggle we are having now. in fact whenever we've been there, there has always been someone there complaining about deliveries or something going wrong with their orders, or some other frustration. If you value peace of mind or good service DO NOT SHOP AT ASHLEY'S! I've had better service from no name furniture stores. save yourself the headache.
Worst store ever! I've been trying to get a refund for items I purchased in September but never received since October 23rd.
Staff assisted in finding the right matress for what we could afford. Was really busy, was surprised. Make an appointment
The worst ever. Very nice when you buy, lied about delivery date, then stop answering the phone and do not give follow up. I had to wait more than 3 months in order to collect all my items. We understand the changes and adjust with the Covid-19 situation, but still, have some deligency to update the customer, especially after spending more than $9000 on furniture in your freaking store. Disgusting service. Please do not let you fool by them, they will not deliver your item, they will eventually, but 3 to 5 months after. NOW YOU GUYS ARE AWARE.
Jay was super helpful and very knowledgeable! Thank you
Once they get your money, the service is terrible. Impossible to get a hold of anyone who can help. I would go into detail but I've already wasted 60+ hours over the past couple months trying to sort my order our and waiting for deliveries that never come or bring damaged furniture.
Ashley Drivers come into the 7-11 on Tippecanoe every morning. Today, there were 6 of them. Everyday they visit this store to buy coffee and NONE OF THEM WEAR MASKS IN THE STORE. They park the Ashley Trucks on the side of the store. This Pandemic is REAL. If your employees don’t care about endangering innocent people, this is NOT a place where I will ever shop again. When I asked the 7-11 employee why he allows them in without masks, he stated that he did NOT want to lose customers. For a 1.85 cent cup of coffee, they are allowing your employees to endanger lives.
Over priced, they Jack Up the prices then give you a discount so you think you are getting a deal. I found the couch at another place same item less money.
Nice sales man, decent price on the new recliner. Just have to wait a bit for pickup.
A nightmare! If your picking it up at the warehouse and they say it's assembled do not believe them nothing is assembled that comes out of the warehouse. They say it's made in America but the Box has China all over it, again don't believe them. If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned. Lift your cushions look at the tags you will see where your sofa is made from, They tell me that is because Some of the pieces come from Taiwan and China.
I would NOT recommend purchasing from them at this time. Many items are back ordered, which is understandable with the pandemic, but the customer service and communication have been terrible. I purchased furniture over a month ago, and now I am being told maybe a month or so more - but only AFTER we showed up to pick up as scheduled. I have also been informed that I cannot cancel my order - again, only after I asked to do so.
Very nice customer service.
BUYER BEWARE!! They promise your furniture and don't give it to you for 6 months or more. Poor customer service. Do not shop here! I ordered my daughter's senior bed set in July. Still waiting on some items. No one answers the phone when you try to resolve the issues. I will never buy from Ashley again.
(Translated by Google) When we arrived at the place everything was fine (of course they are interested in selling and thus earning their commissions ... the problem is when they will deliver what you bought 1.- the agent added us a protection plan for 4 years of 319.99 That he did not even ask us if we are interested and / or that it contains that protection NOTHING I just added it 2- the day the order would arrive they talk to us to tell us that they do not have the mattress, which I marked so that they remove it from my invoice. . So I'm dialing and dialing and they never answer the phone 3.- the agent who put his name on the card just answered once and said he would call me back and nothing 😠 please don't go to that store and if you do, look closely well on your bill and think what you buy only deceive people with false promotions. (Original) Al llegar al lugar todo estuvo bien ( claro que están interesados en vender y así ganar sus comisiones... el problema es cuando ya te van a entregar lo que compraste 1.- el agente nos agregó un plan de protección por 4 años de 319.99 que el ni siquiera nos preguntó si nos interesa y/o que contiene esa protección NADA solo lo agrego 2- el día que ya llegaría el pedido nos hablan para decirnos que no tienen el colchón, que marqué para que lo retiren de mi factura ... entonces estoy marcando y marcando y nunca contestan el teléfono 3.- el agente que puso su nombre en la tarjeta igual solo contesto una vez dijo que me regresaría la llamada y nada 😠 por favor no vayas a esa tienda y si lo haces fíjate muy bien en tu factura y piensa lo que compraras solo engañan a las personas con promociones falsas .
Awful customer service. Purchased furniture for our new home in October. Delivery was to be in November. Then changed to December. Now i call and find out it has been delayed again until January. I have called several times. No one at the store answers the phone. Just get the call center that says they are sorry. Must go into the store to get assistance. We had to pay $1200 for items to be delivered because they didn't have delivery people. They were to give a 500.00 credit. Have it in writing. No credit issued. This company just lies.
Excellent selection good prices and great service
I’ve been waiting for a refund from a couch I returned since October 13. Today is December 5. I’ve been told I would receive a callback for this refund at least 5 times. Corporate says they’re not able to do anything and that the local store is only able to give me the refund. The local store hasn’t answered their phone in months the times I’ve called. I was very impressed by the customer service when I first purchased things, but trying to return things has been ridiculous.. Also, I had the same problems as others’ reviews with the delivery date being changed the day of and items taking months to arrive..
Clean and bright, there are so many things inside it is a bit overwhelming. We had a great associate assisting us her name is Hyam Zarak. She has brand knowledge, was polite and was a talented sales woman. Although we didn't purchase, we would return and ask for her. The furniture isn't built to last forever but there are some quality pieces amongst the inventory. The markup is about 50% so purchase while they're having a sale.
Purchased some items, and because the tables were with the wrong couch set, I had to go back to the store to get a create and get the correct tables. You cannot do any of this through the customer service phone number. My issue was resolved, but it took several trips and phone calls. Also, I purchased a Dining Room table with chairs the first week of October. The table was delivered with no chairs. The chairs were ordered in October and backordered until February 2021. If I would have known this, I would have never ordered them. I asked the rep if the delivery times were out a couple of months, he said no, but the answer is yes. Due to the Minnesota factory closing, the Colton store is backlogged for several months out. I like the items, but due to the mix up and backordered items, I would not recommend. It takes a half a year to get the items.
Picking out the furniture and paying for it was fine. However setting up a pickup time was crazy it'll take 8 days to get the furniture when I'm Picking it up
Had an appointment to pick up two items, only one item was available the other item was missing.. Communication and service was very poor.
Great deals right now 50% off... Earl helped us and he was great.
Woman who 'helped' me must have been a used car saleswoman in the past. I came in to buy a specific mattress, and she proceeded to show me 8 other more expensive ones. Their pressure sale didn't work, as I left. Went to JCpenney, and found a superior mattress, at a cheaper price, with a competent sales woman.
They all lie, you might find one honest person! Do your homework first!
Do not buy Insurance. It’s a scam. They make you send pictures several times, then someone comes to your home just to tell you the insurance doesn’t cover anything. Expensive guaranteed and months of waiting. This is a waste of time.
I bought furniture and was told that I would have it in 7 to 10 days and I have not received it and it's been over a month my experience at this particular Ashley's was very frustrating but adding that one of the associates that help me out today in rectifying the problem did do a really good job and helping me sort things out with y'all later really appreciate it
(Translated by Google) All very good thanks to the staff who helped me jayaira (Original) Todo muy vien grasias a la personal q me ayuso jayaira
Customer service is terrible. No one never answers the phone and have to end up going to the store to discuss. :(
Particle board furniture
(Translated by Google) Misleading promotions. They don't deserve a single star. (Original) Promociones engañosas. No merecen ni una estrella.
It was actually better than i thought it would be. I had a lot of help but wasn't pushed to make a decision and what i wanted was 50% off and got an additional 5% which was nice! Now hopefully i won't have any issues once i get my furniture
BEWARE!!! All they care about is getting your money and when they do the customer service goes out the window! Waited over 2 months to get some furniture. The delivery kept getting pushed backed because they were out of stock. The delivery guys were sloppy and damaged the couches during the delivery and I captured it on my home's ring camera (One of the guys stood the couch up on the street and rotated it on the corner to remove the plastic) One of the delivery guys was on his phone majority of the time. Customer service is giving me the run around. The in store sales people are great unfortunately the same can’t be said about the delivery aspect and customer service after you’ve made a purchase. INSPECT YOUR DELIVERY CAREFULLY because If you receive a damaged item they will not replace it they will send a tech out to try and fix it. Purchase date was 6/1/2020 delivery was 8/24/2020 I've been in the store and have called customer service multiple times. They have refused to refund, replace, or repair. Per customer service the store manger has refused to approve a replacement. Ashley HomeStore's level of customer service is comparable to that of the DMV. Good luck trying to get a hold of anyone when you call the store in Colton, it's impossible because they never pick up! All they care about is getting your money and when they do the customer service goes out the window! There is a disconnect between the corporate customer service center and the actual store. They don't communicate. The customer service center just tells you to try to call the store when they can't solve your issue. I also NEVER received the $200 rebate card that I was promised as part of the promotional purchase.
Maybe if they took five or 10 of those sharks that they have at the front door when you walk in and put them to answer the phones for Customer Service it would be a better experience absolutely horrible trying to get a hold of someone at the Colton location been trying for four days now at least 50 attempts no one answers the phone but when you go to the store there’s 40 people in the front door like used car salesman. I would’ve gave a negative star if they had one.
Worst service I’ve had. I don’t usually write reviews and don’t like writing bad reviews but this place deserves it. I came to pick up a recliner that my parents had purchased a few days prior. Upon entering I was mistakenly sent around back because the attendant didn’t care to read my invoice/receipt. I was then sent back to the front store and when I entered again I saw three employees at the front desk, none of which were helpful at all despite asking me many questions about my pick up. They told me to go to customer service but didn’t direct me to where it was and when I found it I stood there for 5 minutes before anyone told me I was in the wrong spot for the line. Don’t come here unless you have time to waste and a lot of patience
This place is huge, however they didn't have what we wanted so the search continues
Worst Customer Service Center ever!! If you have to cancel your order for some reason, make sure you are at the store and wait for them to process and give you the confirmation, instead of 2-3 business day you will wait 10 days or more. They never called us like they said they would, the number that they gave us with our case number nobody answered, And don’t Even bother to leave a message cause they won’t return your calls!!
The store is nice and big and showy, the sales person was amazing, they even gave us a discount because we bought so much. Then the troubles started. They tried to make us store our bedroom set so they could deliver it with our couch even though when we bought it we told them we didn’t want the bedroom set until a set later date. When the bedroom set was supposed to arrive, they came without the tv stand, one night stand and the bed frame. The next Saturday they showed up in-announced with a delivery of most of the rest of the bedroom set, but turns out it was the wrong side table. Haven’t been able to get the issue resolved after 2 weeks of “someone with contact you soon” or “you need to call the store” but then having no way of contacting the store. Worst customer service hands down.
Everyone was nice in the store I purchased a loveseat recliner. Delivery people were questionable they were in such a hurry they just dropped it off and left. I have a few issues with this and trying to get a person out to look at it to fix it or see what needs to be done is almost impossible so that is why three stars
Management is a joke. Tried buying a couch with a credit card with a synchrony credit card, a creditor they use, and they denied my my purchase because it wasn't a credit card they use. Then I tried talking to management and they didn't want to help me. The girl helping us had an attitude and pointed us to the manager then the manager just ignored me. Don't recommend this place if you need help beyond purchasing.
Where do I start? Originally we bought a dresser and matching nightstand it was rung up wrong and we were waiting for a delivery conformation call 18 days after purchase. So I call on Oct. 21st to ask why we didnt receive a call I was told there was a code 2049 on my account and no one could explain to me on the phone what the problem was so I decided to drive all the way back there to find out it was rung up wrong so they corrected it and waved delivery fee. I never received a second confirmation call for delivery they called wrong number. When they got here my dresser was scratched on top and the nightstand was severely scratched on top I denied the delivery. Really a bad experience!!!!
So check it, my wife and I walk into this store for our first time in September 2020 and we’re totally ignored by two sales people. And after delivering furniture for their store for the past 4 years plus 1 year in the Redlands warehouse I would assume we would have gotten better customer service.... whatever, I just left the store and we had the best first time buyer experience all because of “Adam Wolf” he is the real “wolf” when it comes down to Customer Service, he’s killing it! we not only bought a sofa but also a 5pc dining table and 2 pillows... I hope the big guys at Colton homestore know how to appreciate this young man, because he saved your guys from bad reputation.
No one calls you back I’ve spent hours on hold and no resolve on my issue. Will never use them again.
Horrible customer service... sloppy people working here ...
Excellent Customer Service from Mr Jose Paulino S.
I picked out the perfect couch and dining room set three months ago. It wasn't until I paid for it that I was informed that the couch had not been manufactured yet. Three months later and I still hadn't received my couch, though I had a few delivery dates that I stayed home from work for and no one showed up. I finally canceled my order and found a great couch on OfferUp.
I’m only putting 1 star because I don’t think 0 stars is an option. The customer service is terrible! When you have an issue it’s impossible to get a manager in the phone to help. The sales person Homa Sherzoy refused to help. Trying to get with item replaced and an item with defect. Coming up on 3 months in a couple of weeks. Look at complaints in BBB before you buy here.
It was a very good & most pleasant day. The young lady I did business with was awesome. Everything went well except the crashing of the computers, but that I understand. I will do business there in the future. This is my honest experience.
So I had purchased from Ashley before and they made a huge mistake that I said I wouldn’t go back, but my husband wanted to go back so we did and now he’s upset too! So this recent purchase in July 2020 was very unprofessional and he lied to us about our delivery time, so I understand about the pandemic making things happen slower, but you would think a company that’s been in business for 75 years would have more protocols to inform their customer that their order will be delayed (3 times again) !? When we got some of our furniture they damaged my door frame we filed a claim and guess what!? They closed the case without getting back to us!? Then the supervisor hung up on me so I called back finally reached a supervisor, he seemed to be helpful but we will see, they have lied to me before, I’ve been sick with stress over the way these ppl are so unprofessional and inconsiderate, they lie, please try another furniture store.
great overall experience with Myra tan. My first time working with her after 15 years and she was wonderful.
Great store always buy my furniture at this location Sarah is one of the great salespeople there and the managers always try to work out the best deal
Ashley Colton store, Sara has helped us with many of our purchases. She is professional and very patient. She is simply the best! We are satisfied with all our purchases
Spend 4,500$+ and still have 300$ set up and delivery fee!🥺😢
I appreciate how customer service was fast and helpful
On july 12, 2020 my wife and I made a trip to Ashley Home Store in Colton we were helped out by Al Alam, which by the way was very nice person to deal with. Long story short we made a $5800.00 purchase upfront and we were promised the delivery date on 8/24/2020 due to back order and covid-19 which my wife and I had no problem agreeing to. We received a call from Ashley prior to delivery to inform us our delivery date was changing to 9/02/2020, again we had no issue waiting, we get another call on 8/30/2020 from Ashley to inform us our delivery date was changing again to 9/04/2020, on 9/03/2020 we received a call informing us about delivery and that a table and a bench were not going to be delivered due to back order. We decided to cancelled by this time and requested a full refund, we went to the store in 855 Ashley way, Colton California, talked to customer service reps and they assured us everything will be taken care of, that we should receive our refund in 3 business day tops 5. Is been 3 weeks since this!!! We feel robed as every time we call the store we get redirected to the 1800 national line and is really busy, no one ever picks up, you leave voicemails and they never call you back.... Please stay away from this brand, poor customer service, when it comes to customer care. Make sure they make good on their promise or just plainly avoid them.
Ordered a couch and dining table in July 2020. The employee who followed me around the store (Amancio) was not knowledgeable about the products and the store policies. He did state that the store is having a 50% discount that day, so I kept that in mind. I went to check out. Amancio had a crazy price and I had to remind him about the 50% discount. "Oh I forgot" and put it in the computer. I asked for price matching and he said no. I asked for military discount and he said no. I completed my purchase and did some research afterwards. Yes the company price matches and yes they give military discount (10%). I went back to the store on a later date and asked for a refund which Customer Service honored the price match. However, the 10% military discount would've been $160 off, but the manager (Sabrina) stated that I didn't spend enough money to get the full 10% discount, so she only gave me $50 off. Could you believe that!? It's not her money, it's not her sale and she can't honor the company's policy with 10% off for military members. I was shocked.
My husband and I went to our local Ashley HomeStore specifically for a new mattress. Our sales rep, Lily G. was very helpful and answered all of our questions. We had a coupon for 0% interest for 72 months, but the store didn't have it on record, only the 60 months. They threw in a couple of pricey pillows and a couple of discounts to make up for it. Next day delivery was scheduled and there was a minor issue. We might have waited another day if it had not been for Lily making a call. We got our Tempur-Pedic and we love it!
Been waiting 2+ months for couches. They finally got delivered and only received HALF of the couches. Customer service is giving me the run around and the Colton location NEVER answers their phone. It really sucks because the furniture is nice but we are never spending our money here again.
Always is Amazing !!!
Horrible experience, pressure for phone number and name as soon as you walk in store. Lots of pressure, low quality furniture. Hot and smelly store. Never going there again.
Ali is the man!
Terrible customer service. They messed up my order, delivered me the wrong thing, had me on hold for over two hours! Not one apology! Nothing. I’m sorry to whoever is missing their brown footboard, you won’t be seeing it anytime soon.
Very nice service
Great customer service love your store.
Overall, my wife and I are very happy with our shopping experience. Stayce De Hart in the Colton, CA location was very helpful and knowledgeable. She spent the time showing us several options and price points, as well as ensuring we received a great deal.
They delivered 2 different couches and wouldn't switch one out for them to be the same. One of which doesn't work properly. They want us to pay out of pocket to use the warranty. What a joke. Horrible customer service.
Excellent customer service and great prices!
Our customer service woman was very nice. she helped us considerably for viewing all the areas in the store that we needed to see. We finally picked out a sofa and loveseat and some end tables and coffee table. We were very happy with the service. It was a wonderful experience
Sales lady was not good in sales. She was with customer and come to us for one minute and left with handing over card to us and says look for me. We looked for 15 minutes and then talked to mr mustafa. When he was walking with us to help us. She came and stop him to help us. She told us to to sit and wait for her until she take care of other customer. When we object supervisor came and help us and tried to take her side. She helped and want to give commision to her. She was not nice too
We went in for a couple of couches, we were so satisfied with our customer service from Danny Gutierrez that we ended up with a kitchen table and coffee table. Danny was beyond helpful and respectful to our time and needs. Now I do wish that you guys had more computers to check customers out but other than that a great experience.
Love Ashleys Store!! I will always purchase future furniture from this establishment . We are always treated with the upmost respect and the Sales person is always very informative with prices, quality and availability regarding the furnishings we are interested in..Thank you Sam Franco for the great experience we had today in this Covid 19 time..
Made the decision to take advantage of your Labor day sale to purchase new barstools for my kitchen island. Walked and felt safe in these weird times we are in. Able to shop without the pressure and was able to find what I was looking for. The salesman was extremely helpful in giving information on the products and sold me one the warranty. Only problem i had was with the pick up of the items. But was able to get my product the next day and was happy with the decision.
Good customer service very helpful and attentive.
I really like what they have to offer, but I hate that the moment you walk in the door you have Sales people all over you. Following you, questioning you. Not giving you room to breathe let alone look around.
My experience at Ashley was fabulous. I worked with Danny Gutierrez, he was very professional and explained everything throughly with the purchase of my new sofa. I will definitely shop there again and refer them to other people.
We walked in wanting to buy a bedroom set nobody really wanted to help us so we just left nobody even said hello went to another furniture store and bought the bedroom set for our grandchild where they greeted us from start to finish has Ashley become so big that that customer service is secondary ?
I purchased several pieces of furniture from Ashley's. My last and most recent purchase was a coffee table , end table , a side table and a entertainment center. After waiting 2 weeks customer service called and asked to send just one of the pieces of furniture. I told them I wanted it all at the same time. The entertainment center did not come with all the pieces and customer service told me it was , "out of stock" ,but it would be available in a couple of days. The delivery driver told me that it wasn't put together yet so they didn't bring it. I complained to customer service for lying about it and they said they would waive my delivery fee. Needless to say they did not. I won't ever buy from Ashley's again.
Liz is the best, always hustling to give us a good deal. You are amazing.
The associate didn’t show interest in keeping confidential information private like our social security # and on top of that telling us the $ amount that we qualify for so people can easily take both and try to do something with them when there is a separate party less than 4 feet away from us. And the transaction took way too long.
We had a wonderful experience at Ashley. Our sales person was so helpful and went to great lengths to make sure we found exactly what we wanted for our Den. He even went as far as moving items around the store so we could find a chair that matched perfectly with the couch we wanted. In addition the manager Francisco was amazing! I could not believe the deal he gave us! When we left we save 1244.00 off the original cost of out furniture. They clearly went over all the details and have us paperwork and a 5 year warranty. I highly recommend this store their quality and service was outstanding.
I love this place nice people who are not pushy but are very helpful. I love the livingroom options and how I can change around the laps, carpets, ext..
Be careful with the protection plan. It’s a rip off. They sales people claim the protection plan covers everything but what they don’t tell you is that you have a certain time to report it. The furniture starts peeling off right away. Cheap furniture.
Horrible costumer service.... supposed to get a delivery on certain day had a confirmation text saying they would be there then no one showed up! Then trying to get ahold of anyone to find out why is impossible!
We (my parents and I) we’re both lied to by the salesman. Items were not in stock like he said they were. He told us “Shipping was backed up”. I asked if I could pick up he said yes but, if I were to pick up and set up the couches and something was wrong I would have to bring them back, if they brought them and set them up and something was wrong they would take care of everything. We opted for them to deliver and set up. 3 months later I finally received my couches today. My parents are still waiting for their furniture which was also supposed to be delivered today (we had the same delivery dates and they would get canceled and rescheduled for the same day) they waited all day today 12-3pm delivery window and nothing. They left a message on their answering machine Friday saying they’d be there today. After a 2 hour wait on hold they found out their furniture is on back order with no guarantee on a date but they gave them a delivery date of 9/5 ?? Makes no sense. My parents just moved and in the last 6 months they’ve spent over $10k cash there. I’ve spent $4k. We’ll be going elsewhere and not recommending Ashley to anyone anymore.
Excellent delivery service. They were on time with my delivery. My delivery window was 12:30 - 4:30 pm. The delivery guys arrived at 12:50 pm. I had to be their first afternoon delivery. Great delivery service 🚚!
Danny G. was knowledgeable, helpful, and patient.
My sales person was great. Furniture will be delivered in a month.
Ashley is my usual go to for furniture. The selection and prices are reasonable. This time, I felt the selection was not as large as before. Not sure if it is due to the remodeling going on or not, but I am very happy with my purschase. The delivery was on time and the gentlemen were respectful to my property and removed any trash they made.
This place is a joke, I’ve placed a furniture, 2 living room sets, order back in June and still have not received it. It’s the middle of August already and was informed that I may receive it in September. My salesperson never followed up, James Babatunde, with my order. When I finally contacted him, after 4 days of trying, he said he couldn’t help me and could not put me in contact with anyone who could either. I had to go down in person, cancel my order and look for something they said and verified was in stock. Guess what they cancelled my delivery date again! Customer service supervisors just pass the buck, and are of no help. This place was sure quick to take my money though.
If I could give zero stars I would. I have had the worst experience with Ashley’s back in June 2020 I went into the store super excited to buy a new living room set, I found a huge sectional that I loved, plus coffee tables and nightstands that I was so happy with I put about $700 dollars down on this furniture and financed the rest. I was pleased with the deal. I was expecting to go home with my furniture that day or possibly the next day, however here we are in August and I have not received my furniture. They had told me in the store back in June when I purchased the furniture that they didn’t have it and that it would be in on August 8th. I was disappointed with that but I liked the furniture so much that I was willing to wait. August 8th came and went. The warehouse called and said they still didn’t have my furniture and that it would be in on August 22. I was upset at this point because they weren’t giving me any answers to why I still didn’t have my furniture, my husband called to find out what was going on and all they did was transfer him to one department after another and he had to explain the situation 5 times to 5 different people finally we were given an explanation as to what caused the delay. Apparently due to “Covid” they have been backed up and orders have been delayed due to shipping and manufacturing. This is the part that upset me, it’s why didn’t they tell me this back in June when I bought the couches and tables? It’s because they wanted the sale. If they were honest like they should have been in the beginning about the types of delays they were experiencing, I probably would have took my business else where. But the sales guy failed to inform me that they were having these issues. So now here we are in mid August and I’m thinking my couches will be here on August 22, however we received a call yet again that our couches won’t be here until September 12.. At this point I’m just over it. That excitement that I had walking into Ashley’s in June was gone. I’m not even excited about a new living room set anymore they took that from me. I’m at the point where I’m going to ask for a refund and take my business else where. I went into Ashley’s in June because I truly needed that furniture in June, not July, not August and not September. It’s completely wrong to expect a customer to have to wait 3 months for furniture. They should have been honest with me from day one. However now just recently they have posted on the website that they are experiencing extreme delays with orders, but that notice was not there back in June nor was any sales person honest about it. Please beware that if you need your furniture immediately DO NOT BUY FROM ASHLEYS or you will be waiting months and months for your stuff.
This place has horrible customer service. They never answer their phones and they have one person working at the customer service desk. It’s been almost a month since they picked up my couches (for a return) and they have yet to refund me. I’m going to have to hire an attorney just to get my money back. I do not recommend anyone buys furniture from Ashley but if you do, ask what their return policy is first. Even if your furniture comes damaged, they won’t return it! They will send a technician out to try to fix it.
Sales rep Luis Morales gave us the breakdown of everything and wasn’t rushing us to do the sale. He was giving us our space and kept checking up on us every 10 min. He stuck with us the whole time and never got frustrated. Luis and his two sales managers have outstanding customer service. They gave us great discounts as well. Will definitely shop again. So quick update, sales part of the journey no complaints. But the customer service department is horrible. 3 weeks went by before I got any type of response on a night stand that the delivery team ended up taking back due to it was damaged. They tried to say I still had it because there was no report that the driver ever took it back. So I was really upset that they were trying to make it seem like it wasn’t their fault. So my stuff was delivered on the 19th of July and getting my replacement night stand till the 13th of September, you guys be the judge on that. And this is after I had to follow up constantly cuz they wouldn’t call and the only response I would get was you will receive a call which never happened. So second issue is a 5 drawer chest I also bought had nails in it. A technician came and said he wouldn’t be able to fix it and that if he tried he would break it more. So I sent the pics and so did the tech but my claim was denied for a replacement. At this point I just felt like returning everything tbh but once again customer service trash service. Update on this they have to send a second tech because the first one didn’t put any notes, and depending on what this tech says they will take it from there. I will update once I get the final verdict. Also tried contacting sales rep for help and no response leads me to believe all he cared about was the sale.
I feel like they need to invest in a better way to checkout. My sales person was helping myself and another couple at the same time. Because they were still shopping she had to be more attentive to them. Therefore I had to wait almost 45mins just to check out. I almost left, but I really wanted the two end tables I bought.
Horrible customer service. Changed my delivery date. No call no email. Wait around no delivery moved in to a new house based on furniture delivery so now I have a new house and have to sit on the floor
Mr Pierre Dagher gave us good service and ended up spending $5000 plus. Your deliver and installation charges are too high. Thanks!
Great service!
The Colton location had great service and Philip always found us as we shopped through the large show room. The layout inspired ideas and I look forward to returning for more purchases!
Thierry dilan was a great salesmen!!
They advertise sales when you get to the store they say there sold out and try and sell you something double the by price.
Great first experience!
The store is taking proper precautions and the staff was very helpful.
Sam Franco is awsome. I have practically furnished my entire 5 bedroom home. Been coming to him for years.He is extremely professional and friendly.I keep returning to this store mainly because I love his customer service and patience. He is not aggressive like most salesman.He is a great asset to Ashley's Furniture
I had a great experience with Julie. I already knew what I wanted, she took me directly to the product, gave me the pricing of everything, told me the warranty. I was in and out in 25 mins. It was perfect.
Good service thanks you
Great experience! Juan Avila was our sales rep, he was patient & kind. We changed our order after it had just been completed, and he was so friendly and understanding, it was Seriously no problem. Went out of his way to help us with some of the clearance area rugs, as well, made sure to help us choose one without defect. Both Managers that helped with the sale’s overrides, we’re also professional & courteous. Very Happy! We are return customers, and will continue to choose Ashley Furniture in the future!
We made our appointment prior to going. Mr. Victoria helped us out. Since we knew what we wanted we were out of there in no time. The best part was that they matched the prices I had.
Worst experience I’ve ever had at Ashley’s. Our salesmen was RUDE, hovered over us and when we decided on a floor model chair that had been discounted he did his best to mention that it’s “discounted” so many times that it was obvious he didn’t want us to take it. When my brother in law went to pick it up again, Philip (Salesman) again mentioned to my brother in law that it was “discounted”. It’s none of anyone’s business what I paid for that chair. I have spent several thousands of dollars in the last couple of years at this specific Store and I will NEVER shop there again.
This is our second purchase at Ashley and I love that they are low pressure and provide assistance as needed rather than following you around. We had Daniel Carson help us both times and he was very cordial and fast at completing our purchase. He threw in some great dinner recommendations as we were completing the purchase. Thanks for the great shopping experience!
Hello.... well we actually only wet for a bed frame and 2 night stands. We came out with not only that but with a dresser and a mattress. Yajaira C. Was excellent! She help us with kindness and understanding what we wanted. Thank u
Great customer service
(Translated by Google) Muiiiiii bad works (Original) Muiiiiii mal trabajos
(Translated by Google) Bad service, answers and bad manners and things are not going on time in the day that they say things are going (Original) mal servicio contestones y mal educados y no yevan las cosas atiempo en el dia que disen que yegan las cosas
Such wonderful customer service. Phil was very helpful and knowledgeable. Very pleased and can’t wait to try out our new bed!
Hardly anything is actually available when looking online. After three weeks I finally found a couch that wasn't "unavailable". Went into the store to see/sit on the couch we wanted and liked it. Decided to buy it there and was told it was in stock. The sales rep was very pushy trying to get me to do the protection plan and upgraded delivery, I REPEATEDLY declined both. After paying, the sales rep apologized and informed me she had "accidentally" charged for the protection plan anyways. She then tried yet again to get me to agree to the protection plan since she already charged me for it. I AGAIN declined and was told it would be refunded. Then she took me up front and I was told corporate would have to call me within 48 hours to issue the refund, that they couldn't do it there. We then decided we want to pick up the couch from our local warehouse instead of waiting for delivery. I called the local number on the card I was given but that directed me to the main corporate number. I was told that the couch is actually on backorder and that they couldn't change the delivery to pick up for me, that I'd have to call the store directly. I tried that again but there are no options to get you to a person at the actual store, it's all an automated system that directs you to the corporate number and hitting zero just hangs up on you. If all you need is a cheap couch and don't care about service then this is the place for you, otherwise I'd go elsewhere...
Stacy the lady that helped us out, was extremely helpful and very friendly.
ASK FOR LUIS MORALES It's been a while since I've had an interaction with an amazing salesman. Luis was very polite from the beginning and after only a few questions knew exactly what couch we had in mind for our home. He knew exactly where everything was on the sales floor and didn't have us wondering around aimlessly. He laid everything out in detail and was very clear on what the price, delivery and all fees would be. I was out in minutes and just waiting for my delivery now!
The manager of this Ashley store was so great. He is a rare gem of a manger/person and we are so happy with how he treated us and helped us score some really awesome furniture. We bought a temperpedic mattress today and he really hooked us up! :) thank you Ashley furniture
Excellent sevice...great team of gentlemen who put it together. Help in making my selection from Julianna..she was really nice,patient and knowledgeable....
Busy place
Went to get a mattress and Steve the salesman was courteous and friendly and the manager also helped to get us a deal.
I’ve been very happy with the way they attended me and did their best to give me the furniture I want at the best price. Just ask for Sam Franco , Earl the Pearl or the boss Alfredo they’ll take good care of you!👍🏽
Some staff lack courtesy!
My husband and I went to Ashley yesterday. Not knowing exactly what kind of couches we were going to get. We bumped into sale associate Yajaira ! We couldn't have found a better sales rep. She was amazing asked a couple of questions told us a little about the sales and promotions , and let us wounder off. She came back to find us I told her what I wanted and she made it happen. I'm so glad we had, exceptional customer service. I highly recommend having her as your sales rep. We didn't just purchase our living room set , we also purchased our dining set. Thank you Yajaira
My favorite Ashley’s Location hands down. Every time I’m ready for a update to my home this is the store I choose. If you decide to come here make sure to make an appointment with Daniel C. He’s always helped me find exactly what I’m looking for and for the best price!!
(Translated by Google) Very good service ... I recommend it with Juan the seller because he explains in detail. (Original) Muy bien servicio..lo recomiendo con Juan el vendedor porque explica detalladamente.
Didn't have the couches or colors we were looking for
Luis Morales was a great help in getting my purchase completed and schedule my delivery. I am hoping the delivery goes as well as my purchase did.
Sales Associate Luis Morales was very helpful to us during our purchase of bed and some other stuff. He is able to accommodate our request with a quick resolution with a store manager’s assistance.
Bought 2 living room sets a few years ago and thought I would go back to buy new chairs for my dining room set, ordered online and received 4/6 chairs it has been a month, and my UPS shipment says in transit. Have emailed and called multiple times cant get a response, and my Credit card has been billed for all 6 chairs, i love the chairs but am missing 2, hopfully i can get a response. -Sad Customer Update Edited—— forgot to post I did receive my chairs a bit after my post. Had to call and i guess they got damaged in transit. I was right away sent 2 new ones.
It was ok,the greeting atmosphere wasnt there...
Great customer service! Main store manager is amazing! Store manager
The two men who brought the kids their new bunkbeds. Were the most professional workers I have encountered in "Years." They had manners, spoke directly to me, and they brought in the kids beds, set them up and were done in 20 minutes. The kids were so happy, as was I. I highly recommend Ashley Furniture. They were professional and friendly frim the time we walked into their store until yesterday when they set up the beds. As a woman and a mother I appreciated being treated as someone of value. Every worker in every department made my purchase a wonderful experience. Thank You!
I went there with a specific set in mind Steven C took a straight to the set. And showed us where the second item I was interested in was and left us while he finished his cell to make up our mind and see the different functions of the original recliner that we were looking at. Once we made the decision we were quickly taking over and our sale was made very quickly.There was a big mixup and they called the wrong phone number to set up the drop off on Wednesday so unfortunately I was a little upset I did reach out to Steve C who was off Wednesday and Thursday. I called to talk to someone in the office and unfortunately they told me that they couldn’t change the date if I wanted to change the date and if I wanted them to put the furniture together I would have to come in and cancel and start the whole transaction all over again. At which time I told the lady if I’m going to do that I’m going to come in and cancel altogether however to what surprise I got was on Friday evening I got a call saying not to call a text that the furniture will be delivered on Saturday between 845 and 1245 they did deliver today at 8:45 they brought the furniture in they set it up and it’s beautiful
I came in Ashley Furniture store with a photo on my phone, showed the photo and purchased what I wanted with ease. I was happy to be served professionally and quickly. Additionally, precautions were taken by the staff there to ensure that safe practices were followed for COVID-19. I would not hesitate to recommend shopping there to my friends and family.
Luis was absolutely amazing !!! The most helpful salesmen I have ever experienced. Not only did me and my boyfriend got want we needed, we also are fully satisfied and excited for what we got. Luis was very informative and answered all of our questions professionally. His customer service was out of this world! We are never going to a different home store again, this experience exceeded any other that we could’ve had. Me and my boyfriend thank you sooo much Mr. Morales!! :)
Buyers Beware if I could give a -10 that’s what I would do. The customer service is terrible you cannot get a person just an automated system that tells you to call 24 hours before delivery for a time frame and I called 12 hours before and it kept telling me to call within 24 hours. I ordered my furniture on May 1 and was told it was on back order And delivery was to be June 24. I missed a call from customer service so I called back and after about 2 hours of holds and several calls I was told at 4:30 on the June 24th my furniture was no longer available and I would have to wait until August 27. I requested to cancel my order and give me a refund and have not heard back. I guess I have to go on another 2 hour hold to try to reach someone.
Great service! Price matched a competitor with no hassle.
Never purchasing from here again. Critical details of my mattress delivery was left out by the salesman Edward. Old mattresses were not removed because they were not in plastic which the driver insisted was to be provided by Ashley’s. And now left to it myself since Ashley’s seems to be impossible to reach unless I am making a purchase. They’re quick to take my money but slow to resolve any issues there after.
Really high quality furniture with big discounts
I went in knowing what I wanted but the online store had none available. The staff found the chair model in the store in less then 5 minutes, priced matched me from the online price and I was out of there within 30 minutes! Great service!
It was very easy and quick to place my order.
Such a great place to buy furniture! They are very professional and knowledgeable. I set an appointment and was able to browse through the store uninterrupted. My sales person Chris Duran was able to answer all of my questions. He was very professional! I definitely will be doing business with him and Ashley furniture again. Great quality furniture Great quality experience!
Excellent experience here, for several reasons. I originally shopped online, and had a really hard time connecting with customer service. This is the closest location to my new home in Riverside, so I decided to try shopping in store. I was greeted by Adam Wolf, who addressed my concerns and said he could help. He got right on the phone with Synchrony and resolved my issue with my online order. Then we got started in the showroom. He listened to my needs, making sure to keep my style and budget in mind, and we ended up furnishing my entire new home within my budget. He was clear about what was available now, and what I would have to wait for - He explained shipping costs vs. pickup, and gave me all of the information I needed to make the right decision when it came to my furniture. He offered a protection plan for the furniture in a way that wasn’t pushy, and I appreciated that. Overall, my exceptional experience in store was all because of Adam Wolf. He is the reason why I will be shopping at this location for my furniture from now on. Thanks Adam!!!
The store is big and nice, but if you have any issues with your order it is a complete nightmare to get ahold of literally anyone! The number to the store does not work as well as getting ahold of anyone in general. I called and if no one picks up within 15 mins of waiting you HAVE to leave a voicemail and "you will" get a call back within 48-96 hours. Ive called about 10 times and still nothing and its been a few weeks now. Ashleys has the worst system ever!
Luis Morales went above and beyond Our expectations great customer service. Very helpful and did an amazing job. We will be back and definitely refer our friends and family. Thank you Luis Morales And the Ashley furniture family!
Nor was great and helpful
excellent customer service and Aziza was very nice and helped me get what I wanted for a good deal
Great shopping experience as usual. Ashley Furniture is always my first choice!
We had Liz help us with getting a new mattress, adjustable bed base and bed frame. From beginning to end she was soooo patient, kind, personable, professional, honest and not pushy. I hate feeling pressured to make a financial decision that I’m not comfortable with and she did the exact opposite. She went over and above to help us out, cater to our specific needs and was so quick while being detail oriented. Liz was completely transparent with everything and made sure our monthly payment was calculated accurately. We have always loved Ashley Furniture and Liz makes it 10x better!
I was a little apprehensive going to Ashley’s Home Furniture Store since COVID-19. I found the Customer Service to be above and beyond. The safety protocols were adhered to. I knew exactly what I wanted. After finding the four items, my store advisor Earl, made sure I was totally satisfied, helped me to stay in my budget , honored the on line discounts and sent me on my way smiling. Love Ashley’s and have been going here for two decades. Best in the Inland Empire.
Going into this Ashley's store felt like going to buy a new car, the salesman are way too pushy and are just trying to make a sale and not give you the best price that they can give you. their just trying to make a sale so don't look for any help from this Ashley store for a good price because their prices do not match their online prices
Our salesperson was very incompetent and slow. He left us during our scheduled appointment to tend to other customers. We repeatedly told him we were ready to check out and were left to wait for a very long time. He did not seem to know the inventory in the store. He repeatedly spoke in Spanish to other employees in front of us which was very rude as we are not Hispanic. We’re in America. Speak English. All in all, we are left unsatisfied. The manager, however, was a breath of fresh air in a room full of farts. He was great. But overshadowed by Luis’s incompetence.
Purchased a serving table from your company. Then found it cheaper somewhere else. Tried calling via phone. No answer. We were calling to see if you price matched but the phone system would hang up on us. So we ended up retuning this product.
Sam helped me with my purchase. I was in and out in about 30 min. Great customer service and quality.
My husband and I have had the best experience at this Colton location. We have been provided with amazing customer service by our sales associate Joseph Avalos. He has helped us select beautiful furniture for our living room and has been extremely patient with us. I highly recommend this store to anyone shopping to furnish their home. Thank you Ashley furniture and Joseph!
The sales associate, Sara, was amazing.
Zack at the Colton store did an amazing job for us. He worked hard and always communicated back to us quickly. As for the costumer service center calling us back to take payment information, that is a different story. Took them about 2 weeks to finally make contact. Zack was able to get customer service to finally make contact. Thank you again Zack!
My customer experience was great! I was shopping for a more modern sectional couch and tables and found exactly what I was looking for! Ashley’s has so many options to choose from and the service was also great!
Beautiful furniture. Great customer service. I trust Ashley furniture more than any other furniture store.
Wife and I ordered a 4 piece sectional, matching nightstands, and a dresser on May 19th with the expected delivery date of May 31st. On May 30th I received a confirmation text and phone call verifying our delivery for the following day. On delivery day (May 31st), we received an unexpected call saying our furniture could not be delivered due to a truck breaking down. Once I got ahold of the delivery warehouse Sunday afternoon, Veronica explained that we needed to pick a new delivery date, and we chose Saturday, June 6th. However, while I was at work on Monday, June 1st, I received video notification via my Ring doorbell with footage of Ashley’s attempting to deliver our products!!! We never agreed to a Monday delivery because my wife and I both worked that day! Once I eventually got ahold of the warehouse on Wednesday (after ridiculous hold times), I spoke with Veronica again, and she explained that our furniture was given to the next order since we weren’t home for the Monday delivery attempt!! Ashleys gave our furniture to another customer after they screwed up our delivery date not once, but twice!!! I went into the store yesterday and spoke with Hector who’s an assistant manager. He heard my frustration but I was rather surprised that he could care less to lose our business.. Ashley’s is not the logistical industry leader like they flame to be. What a disaster of a company.
Adam Wolf helped us Awesome customer service the best experience very helpful. No complaints.
Our experience was very satisfied and the our salesperson that they appointed us was very helpful and made us feel comfortable with his information on all our questions we had for him.I would recommend Mr Danny G.
Y'all ok...but your selection needs be bigger.
I had a great experience at Ashley! My sales person was Luis Morales. Luis is so patient, not pushy, gives you space, but always available to answer questions. He made sure to get me a great discount and even treated me to an iced coffee! Ashley and Luis have both earned my future business!
(Translated by Google) The person who looked after us very well but the things I bought a room with its tables and 2 full mattresses but one came out bigger than the other and they did not want to change it Mrs. Connie from the Colton store told us that we were lucky that we grab one to the size and that the other is bigger because the mattresses are always two inches larger than the standard size and that the problem is our beds (Original) La persona que nos atendió muy bien pero las cosas que compré una sala con sus mesas y 2 colchones full pero uno salió más grande que el otro y no me lo quisieron cambiar la señora Connie de la tienda de Colton nos dijo que corrimos con suerte que agarramos uno ala medida y que el otro más grande es porque siempre los colchones son dos pulgadas más grandes que la medida estándar y que el problema es nuestras camas
This Ashley Homestore was great. I got some real quality furniture and the 2 people helping me Danny Gutierrez and the manager Francisco Leon really went out of their way to get me a great deal. Thank you guys for all your hard work in getting me the beat deal. If you're needing some good furniture and looking for the right people to help you with it, I highly recommend these 2 guys.
This is our 5th time here and we come with Yesenia Vallejo. She's amazing!!! Her customer service is outstanding, she's patient, informative, and has a great personality. We have reccomend a few of our family members to this location, but only because of Yesenia's attention to her customers. Will definitely come back for more items. Thank you Yesenia!!
Staff was professional and informative. They know their inventory expertly
Very friendly representatives. Made us feel welcomed and worked with our budget to help us get the style of furniture we needed.
Safe with the virus
Walked in knowing what I wanted just needed the right price and I got that so walked away happy and the wife will sure be happy once our new bedroom set arrives
I want to thank Jahaira for being patient and helping me process my home decor order today, even though she was not schedule to work!!! Thank you Jahaira, you are great! I really appreciated your time!
Stephen is the best
This location is the biggest in the nation. They're display room is hugeeeee and with so many options to fit any style. We bought a living room set and a bed room set. Our sales representative was Yesenia, super sweet, not pushy, friendly, great personality, and willing to give us the best deal possible. I highly recommend asking for her or making an appointment with her. Tip: they price match to any website. Tip: you pick up same day from this location. I I reccomend 2 customers already to them and they both bought a few sets. Definitely, visit them, ask for Yesenia!!
GREAT DEALS THERE
Thank you very much Danny G, for your great customer service. Would recommend you to all my friends and family.
Danny G was super accommodating and got me a great deal. I’m excited to furnish my new home.
Great service, Danny G helped out with best prices available.
We made an appointment online to go to the Ashley home store in Colton. It was very simple. Our sales representative was Danny Gutierrez. He was very friendly, helpful and was able to get us a great deal on everything that we needed. If you like Ashley's furniture and live in the inland empire, I highly recommend going to the Colton store and asking for Danny.
Danny was very knowledgeable and friendly. Provided guidance without pressure.
Danny G was awesome to work with! Made it easy to find a set of new couches Very helpful! Ask for him when you come in!
I went to Ashley’s Furniture looking for a bedroom set. Danny G. Was the sales rep who helped me. I must say hands down best experience I’ve had looking for furniture In a long time. He was knowledgeable on the products that I was Interested in. Danny was very professional and kind and made my shopping experience very pleasant. I highly recommend Danny G. For any of you looking for furniture. I promise you won’t regret it.
Danny Gutierrez and Yolanda De Avila were amazing to work with on two separate visits, and really helped my family get a great deal. Both were friendly, courteous, and honest during the entire process. I'll definitely be asking for them to assist with my next purchase.
Ask for Danny Gutierrez. He is amazing! Have been going to him for the last year when purchasing my furniture at Ashley’s. He’s helpful, attentive, professional, and gives you your space while you shop.
Im giving 4 stars only because the 1st time we came we spent about 2 hours looking at EVERYTHING and unfortunately didn't have a great experience. The emoplee was kind but his manager was very rude to us. Also other employees followed us around the entire time and wouldnt give us space. Felt a little judged and not taken seriously because we are a younger couple even though we were willing to buy an entire bedroom set and new mattress. But we decided to go back and work with someone else because we did find exactly what we wanted that day. And we are so glad we did! Mario Martin made us feel comfortable and gave us plenty of space to look around. He answered everything honestly and NEVER pushed us in any way, unlike our 1st experience. It was such a pleasant experience that we ended up buying extra items. If you want someone with great people service and who is very kind ask for MARIO!
My favorite place to buy furniture every one is very attentive to our needs. My husband and I went back again in 2020 to buy a living room set, so Adam Wolfe helped us find exactly what we where looking for within our budget. I was very great full for his kindness and attention toward us. We highly recommend him!⭐️⭐️⭐️⭐️⭐️
Would give it a. Negative rating if I could. Delivery is a mess, customer service is HORRIBLE. SAVE YOURSELF THE HEADACHE.
Do you self a favor and take your business and money somewhere else. This company has the worst customer service ever no accountability for their mess ups and will screw you over. Ridiculous how they could take almost 30 days to get your furniture out and still not get it right. I have a bed that I purchased from them sitting it in my home unfinished because it’s missing parts, was told it would be taken care of in three days, Witch has now turned into weeks, customer service is just giving me the runaround refusing to make things right. Awful business practice.
very poor quality of furniture I will never return to this store and the prices are super expensive
I regret buying here. The sheer fact I need to do it online is annoying. Thanks for nothing Ashley. I’ll never be buying from you again. Ever. Rather pay higher interest at La Curaçao or something then be with you guys....
Cheap furniture. You get what you pay for.
Go see Angela she was very sweet and helpful
Adam W. The sales guy was really good kid he help us out alot wasn't planning on getting anything but I did nice store thank you
Angela was our sweet sales associate we were lucky to get! She went above and beyond for us and I don't think we would have left as satisfied as we did if it weren't for her. She was so helpful, knowledgeable, patient and kind. We went in kind of dreading the whole process, and hated the thought of dealing with a pushy salesman. Ask for her when you walk in, you'll be glad you did! Delivery process also went smooth and we're very happy with what we got!
Come on down to ashley furniture Angela the sales rep helped us out and knows exactly what shes talking about
I knewAshley Furniture for a store with great quality furniture since my brother use to work delivering. And recently, my husband and I went in to look for our first furniture for our home we were kind of nervous to find something we liked at a good price( since we were on a budget). Thank goodness the rep. Adam Wolf was there to help us, as soon as we walked in he greeted us with a huge smile and made us feel comfortable and helped us find a beautiful table at such a good price. We’re actually going back this weekend to buy our sofa with him! If your looking for good quality service and good quality furniture I recomend Ashley’s and Adam, he’s very patient and will help you in every way he can.
I went to Ashley Furniture to buy an upholstered bed. When I arrived I was greeted by Adam Wolf sales rep he was very helpful he helped me purchase exactly what I was looking for. He was able to get me a great discount and check out was fast and easy. He was very polite.
Adam wolf was a great help! Helped me choose the right furniture absolutely loved it
Adam Wolf helped us so so much! Catered to all our needs we truly will be back to see him everytime!! Thank you Adam!
Angela gave us a great customer service very nice lady...I will come back and ask for her again.Ashly furniture is a great place to be and shop
Nice very large showroom. They have anything you can think of...... If your in the market for furniture this is the place to visit. Your guaranteed to fine something that tickles your fancy and itches you to buy.
Great furniture
Nice place
(Translated by Google) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. At the beginning everything went well, we closed a deal, but always remember to shop around, there are more opportunities to buy furniture anywhere, shoppers should know that they will put pressure on you to buy furniture. As a mistake, he would say "we are just looking around us" as a reminder, keep saying that because you will be pressured again. (Original) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. Al principio todo salió bien, cerramos un trato, pero recuerde siempre darse una vuelta, hay más oportunidades de comprar muebles en cualquier lugar, los compradores deben saber que lo presionarán para que compre muebles. Como error, diría "solo estamos mirando a nuestro alrededor" como un recordatorio, sigan diciendo eso porque nuevamente lo presionarán.
Don't have a problem with furniture you purchase. They don't stand behind their products.
(Translated by Google) Excellent !!! I love deals !!! Super discount! Very excellent quality! Thanks. !! (Original) Exelente !!! I love deals!!! Super descuento !! Muy exelente calidad!!! Thanks.!!
The sales associates where friendly (Only reason I'm not giving them 1 star) spent over 5k on our bedroom set here and they gave us such a hard time when it came to delivery telling us a date and then not sending our stuff on said date, we kept calling to get an answer on when would our stuff be delivered and they kept telling us different stories until they finally transferred us to a manager who gave us an actual date, our stuff was finally delivered but not until 2 weeks after what was originally "scheduled"
Mostly junk at a very very high price! I don't recommend this place to most people. However I did find an item that I bought at 40% off the horrendous price. We even named our daughter Ashley.
Today my wife and I had the Greatest experience ever shopping at Ashely’s Furniture store in Colton Ca. Muhamad Sara was our sale Associate, who went above and beyond in every possible way to make are buying experience painless and amazing at the same time. He was friendly professional and very knowledgeable in every way possible about what we needed and wanted. He knew his products inside and out. He never said no or I can’t in pricing of products, and no matter how many times my wife changed her mind, he was very patient with her, wants and needs. Muhamad has a 10 out 10 on my salesman scale. Thank you Glenn Nicholas 02/24/2020
Where do I start? I purchased a bed and mattress to the tune of approx $5200. This included a delivery and set up fee of $349! I was told that our old bed would be taken away as long as we bagged them, which we did. The delivery guys only took the mattress as they wrapped it in the plastic from our new bed but refused to take the box springs, stating that the plastic was too thin. What?? I bought mattress bags from Home Depot and I was not told that it needed to be a certain type or thickness. I immediately sent a text to our sales person Lizbeth Martinez and also notified that our drawers did not open on our bed correctly. She told me that she got in touch with the delivery supervisor and he would be calling her back and thus calling me back. This was Saturday 2/15. I sent a second text to Lizbeth on Wednesday 2/19 stating how disappointed I was that nobody had gotten back to me, she responded that she would be following up with the delivery supervisor the following day which would be Thursday. It is now Saturday 2/22. We had to dispose of the box springs at our cost and our drawers are still not functioning. During our interactions with Lizbeth she told us to contact her first with any problems to allow her to resolve them first before we contacted customer service.
Best experience yet!! We have bought a lot of furniture from Ashley’s, I’ve been happy every time but so much more this time. We had the pleasure of having Daisy as our sales associate.. she went above and beyond to make us happy with our purchases. I will only deal with her for any future purchases. Amazing experience with her, I highly recommend you ask for her if you shop at Ashley’s, I know I will.
Trying to choose furniture for your home can be stressful especially if it's your first time buying a home. However, Luis Morales was very patient and helpful which made this experience an amazing one for my husband and I!
(Translated by Google) AS ALWAYS YAJAIRA MIRELES IS A SUPER PROFETIONAL PERSON AND ANSWER EVERYTHING AND HAS A GREAT EXPERIENCE AND KINDNESS TO PREVENT THANKS YAJAIRA YOU ARE THE # 1 (Original) COMO SIEMPRE YAJAIRA MIRELES ES UNA PERSONA SUPER PROFECIONAL Y TE RESPONDE TODO Y TIENE UNA GRAN ESPERIENCIA Y AMABILIDAD PARA ANTENDE GRACIAS YAJAIRA ERES LA #1
Horrible customer service When you pick the value furniture they will make you wait more than a hour and a half
Sales people are so rude, ignorant and zero skils.
Very helpful staff, gave us plenty of time to consider our options in the huge store. But they were always nearby if we had any questions. Very happy with the outcome, perfect end to a wonderful Valentine's Day!
My husband and I had a great experience while at Ashley’s. Adam Wolf was a tremendous help with helping us to decide on what we wanted. We really enjoyed his help and input. He made us feel comfortable. We plan on coming back to pick out dinning table and chairs in the near future. We will be asking for Adam when we do.
Pushy sales people.
Best deals....hands down
Good service good deals
Earl is the man if you are ever in Ashley Colton in California he’s the man to go too. We are on a budget and with his help our dreams came true, even being tight. Thank you for your help Earl your fantastic and such a life saver 💣💯
Great selection and friendly staff. Had an issue but they took care of it right away.
I like the store and Pedro really took good care of us. Thank you Pedro
(Translated by Google) Very bad experience I asked for the sofa to buy that they will take it to me and the sofa never arrived until I called like 6 times with different people and they sent it to me like the following week (Original) Muy mala experiencia pedí el sofá que compre que me lo llevarán y el sofá nunca llegó hasta que llame como 6 veces con diferentes personas y me lo mandaron como ala semana siguiente
Poor customer service by both a manager and sales associate. Walked out
Very good experience the sales men Danny Gutierrez was very helpful and had alot of knowledge about every piece of furniture in the store front
(Translated by Google) The manager is exelent person armchairs north emploies (Original) The mánager is exelent person butacas norte emploies
Although we have had good experiences with Ashley before, our latest purchase has not gone so well. We purchased a sofa and love seat on Black Friday. The sofa was not in stock, so it was back ordered for us with a tentative delivery date of 31 December. The next day, we went online to look at the sofa and love seat again and found the price had been reduced. We called and were told the store would do a price adjustment, which they did. Then we got a call that they wanted to deliver our furniture on 31 December, but we were not going to be home, so we set up the delivery for 7 January. On that day, someone from Ashley called our home phone (we had asked them to call our cell phones) and said “do you know your furniture is on back order?” We told them the store had set up delivery on that day, so we assumed the furniture was in. The person on the phone said the earliest it could be delivered was 27 January, so we set up the new delivery date. Someone from Ashley called our home phone (again!) on 25 January and left a message saying they had made several attempts to contact us, but couldn’t reach us, so the delivery would have to be rescheduled (we had received no other calls). On Monday 27 January, we went to the store and talked to customer service, telling them the whole story. They apologized for the inconvenience and set up a new delivery date on 30 January. They also changed the phone number to our cell phones and gave us a $50 gift card for use in the store for our inconvenience. In the meantime, we have gotten rid of our old furniture and have nothing to sit on but an oversized chair. This experience will make us think twice about going to Ashley the next time we need furniture.
Absolutely AWFUL customer service! Cancelled our delivery without notifying us. Didn't receive one of our picked out add ons,that we found out later was supposed to be given to us on the day of purchase. Had to go back to the store and had to get a completely different item because the one we had picked out was not there anymore! Will NEVER do business with this company EVER again! Definitely NOT my favorite furniture store!
I spent $1,300 on a leather rocker recliner. Within 6 months the rocking mechanism was making a loud clicking noise so I used the insurance I purchased and they decided to give me a new chair even though I just asked for a repair. The new chair had a huge destroyed spot on the leather that I didn’t notice until after they left. I called Ashley and they would only replace the leather on that arm. Well when the leather arrives it didn’t even match!! Now 6 months later the new chair is making the same noise and when I called the insurance they informed me that I was not insured for this chair, they said Ashley furniture was suppose to tell me I had to purchase another insurance policy. Now I am stuck with this broken over priced chair. I will NEVER purchase another piece of furniture from them again. Sad because my whole family room is Ashley’s and I was planning on buying a new bedroom self from them in April.
What a fantastic furniture store there employees and sales were very helpful and friendly and professional '''' thank you Ashley for helping us improve are home.
Cory was really helpful and patient! I would definitely recommend asking for him. He was able to recommend different items that better fit my need and I liked that he was invested. Definitely recommend it here.
Excelente customer service
Worst customer service don't waste you time
Got there and had an awesome experience looking for a bedroom set and a mattress. Mo was very helpful and respectful throughout the visit. Offering great deals and hospitality. I will definitely be returning for a dining set 🙂
Lilly Gonzalez, was very professional in the way she conducted herself while helping us with a mattress and chair/ottoman. I was very pleased with her being able to answer all my questions right away. We did make a purchase with her due to her kindness and knowledge. Thank you, Lilly. Ron Price
the store is huge and i had already picked out some items online. i went in and Adam Wolf helped us not only see the items in person but gave a few recommendations and it was very impressive because it was exactly what i was looking for. i didn’t have to hunt for furniture despite how big the location is. he helped us stay in our price range. if you go, ask for him!
Excellent people
I got a great deal on a dresser. I had to go pick it up at their warehouse in Colton, but it was all good. I got great customer service from the sales girl and the manager.
(Translated by Google) All good I really liked the very friendly staff (Original) Todo bien me gusto mucho el personal muy amable
The store is extremely nice and relaxing to visit. The Saleswoman was very patient and helpful in my search of new furniture. I never felt pressured to buy anything or look at items that I wasn’t there for. Overall, I will be coming back again in the future!
Came into Ashley’s furniture and bought from this nice guy and knowledgeable about the products and fabrics I was interested in. I was only there buying a day bed for my daughter and walked out with it for free and a brand new mattress for me! Definitely a great place to shop at thank you to my salesman Rick C!!
Was greeted by Adam Wolf and zero pressure was placed on us for him to tag along. We were there for a few hours and Adam helped us whenever we needed it. The purchase process was a breeze and Adam helped out a lot. I highly recommend asking for Adam when you visit the store.
My salesman Adam was very knowledgeable about both the product and financing. I will definitely recommend Ashley to all my friends.
Terrible customer service.
Very helpful staff!
Ralph Peres was my salesmen and exceeded all expectations of what you would look for in a salesman. Very educated in the store’s policies and inventory. Knew his way around the store very well. He was a pleasure to work wth and made my decision to bring my business back to this store.
Adam Wolf was the most kindest and real sales person I've ever met. He wasn't pushy and didn't prey on us like a vulture. He took into consideration our medical conditions when choosing our furniture. When I am going to purchase more furniture he will be the first person I go to for purchasing anything. There should be more people like him in your company. As long as he is there I will keep coming back. Thank you Adam from the bottom of mine and my daughter's hearts.
Spent about $4000 here, I drove down and picked everything up from the warehouse. Same day I called up cause a shelf was cracked. This very educated girl on the phone said there is nothing we can do and maybe you should have paid for delivery then it would've been the driver's problem.
I love Ashley's! They always give you the best deal and they always work with you to give you the best price. Thank you Ashley's
The salesperson Edward was very helpful and kind. The store was clean and easy to find the area we were shopping in today.
Cory Nichols made my visit easy, and made sure I got what I wanted at a great price!
Patricia is super helpful and friendly!! She provided us with excellent customer service and made sure our purchase went smoothly! We will definitely come back to see her again for our future purchases!
Employees not as friendly and approachable as Bob's furniture
Great customer service. Lizabeth Martinez was my sales associate for the visit n she helped me get everything I needed, very informative n professional. Excellent customer service.
Good customer service
Edward did a great job helping us find what we wanted and then worked hard on the price. After all that he had to work even harded because they told us we could pick it up on Tuesday but we have a big party planed for Saturday. Edward push hard and we are picking it up on Friday morning! Go Ashley Team!!
It was my first time visiting an Ashley Store (1601 Ashley Way, Colton, CA 92324) and it was an incredible experience. Right when we came in, Earl approached us (my parents, sister and myself) and made us feel welcomed. We asked him what we were looking and he showed various option. Earl was very patient with us, especially because my family is very picky and can ask a lot of questions (and I mean a lot). I’m not to sure, but I think Earl had to take his lunch, after being with us for hours. He clocked out and was with us till the very end of our purchase. I never take the time to write reviews, but this time was different. Earl found us the furniture we were looking for a reasonable price. I just want to take this time thank Moe, Patrick, but most importantly Earl. I will definitely be coming back for all my home needs. Earl if you read this YOUR THE MAN, thank you so much!
Ashley's furniture in colton was a nice shopping experience. They have a nice selection to choose from but the reason i did not give a 5 star rating is because of two things... first the prices were really inflated and they say they have sales prices but really the sales prices are more of the natural prices as compared to other furniture stores. Second thing was the girl at the financing desk really didnt give us much attention. She answered the phone twice while "taking care of us" and then didnt really talk to us, like we were just another number to finish so she can just call next. Other than that the other staff was really nice and helpful.
This is such a large store. Was immediately greeted only to be left by the sales person because we told her we were interested in exchanging something that was purchased for us. She didnt know what we wanted to exchange it for, therefore she lost a sale for being neglectful. Whether they work on commission or not, that was really poor customer service. Maybe another furniture store will provide better service.
Very unproffessional place, they can't look at their inventory to know if something is in stock. They will have you look online yourself on your own device if you happen to have one to see if they have it, or they will have you walk the entire store scavenger hunt for the item. They don't care about loosing a customer.
One star for the appearance of some of the furniture. My first step through the door and I had a sales person literally in my face. I hadn’t even had a chance to step foot onto the carpet. I had to stop because he was that close. The desperation is noticeable. I wanted to browse the dining room sets. The sales person followed us throughout the entire store just watching us at every table we viewed. That was just so awkward and uncomfortable. Low end furniture. The chairs on the floor display were all wobbly and flimsy. Never did he ask to be of assistance. Just wanted to be sure to get the sale. He then interrupts to tell us that he was handing us over to some other person. That guy proceeds to tell my wife that if she lays on a bed for 10 minutes she gets a $50.00 gift card. Sloppy sales. I would have had a much different response to him if I would have heard his corny sales pitch. Just a bad experience we couldn’t leave quick enough.
Great deals.
If you want to be deceived, be my guest. Here's the issue... It is supposedly Black Friday but it turned to be a Blue Friday... Why you ask? I'll tell us: I had purchased a complete Dining table previously for about $2000. And sure enough I saw the same table only doubled in price with a 40% supposedly discount. They will try and act like they give u more n ultimately you'd pay about the same price so no bargain. So they raise Lol the prices making one think a huge discount is being given when it's truly not a bargain at all. So where was the Black Friday deal? Nowhere. Glad I didn't stay up or go so early for nothing.
Beautiful Furniture
This store is a great place to shop, but when you are ordered any products in this store and they set up a appointment for you to pick up your items between the salesman and warehouses they’re having a very bad communication. Warehouses they say they never have your appointment in the system and you have to wait for many hours to get all your stuff. I don’t recommend anyone go to this stores. The upper management needs to a change on it. I rather placed my order online and deliver to my home.
Adam Wolfe was friendly and helped us with our purchase at Ashley Furniture. He did not try to oversell us on any products or services and was able to provide us with a great deal on our boys bedroom set. I would highly recommend him if you are going to make a purchase at Ashely!
This place delivers new furniture infested with bed bugs and when you call to tell them or to assist you with the problem they cause,they just tell you is your problem not them even corporate or they give you a phone number that's not working. Just stay away from this place if you dont want to have bed bugs!!
I had an amazing experience at Ashley’s Furniture store in Colton, CA. The sales rep, Adam Wolf greeted my mother and daughter as we walked through the doors. Before entering the store, I had my mind made up on the couch that I wanted, but after touring the store with Adam, we found a couch that was less expensive and better quality. I was thoroughly impressed with Adam’s ability to listen to my needs for the product I wanted and provide a deliverable that exceeded my expectations. He was patient, professional and knowledgeable about the products on the floor. He ensured I was completely satisfied with my item before purchasing it. The entire experience with Adam did not feel “salesy” nor did I feel rushed throughout the process. Having a four-year-old tour a furniture store can get hectic; Adam was able to adapt, be flexible and patient with us the entire time. Due to the positive experience I had, I would definitely return and purchase additional items for my home. You can’t beat affordable prices and most importantly superb customer service. I definitely recommend you visit Ashley’s Furniture store and ask specifically for Adam Wolf, he will take care of you!
We had purchased a dining set years ago and needed to replace the chairs. Adam Wolf assisted us without pressure which was greatly appreciated! We bought 5 chairs and was able to pick them up same day! Thanks for your assistance!
Amazing furniture and excellent customer services. Today I bought a tv stand, great addition to my living room and the salesperson was so nice, he really listened regarding all my concerns, his name is Tony Hernandez, as always a great experience at Ashley's store Colton! Thank you
Salesman Rick C is the best. Very professional and helpful. Rick C has a very thorough knowledge of Ashley products and services and helped us to stay within our spending budget. The manager Francisco is also great, professional, and no pressure sales. We are return customers and would recommend Ashley Furniture in Colton to anyone looking for a range of quality and design in furniture and accessories to fit your budget. Financing options and sales are always excellent deals as well.
Great store with even better service. Our salesman, Montez was very patient, polite and incredibly knowledgeable about the mattresses the store had available. Especially because I was so undecided, he made the process much easier. If you’re looking for a genuine experience from the beginning to the end, this is certainly the location to go to. Ask for Montez!
My wife and I have been looking for furniture for our new home for 2 months. Ashley furniture has so many choices hard to decide. Our sales person Rick C was very knowledgable and patient with us. Rick was able to show us options to fit the type of furniture we were looking for and our budget. Rick and his manager Francisco both were very helpful and helped us meet our needs with purchase of dinning room,bedroom and other furniture pieces. I would like to thank both gentlemen for being professional and helping us making purchase of furniture stress free and enjoyable experience.
Ryan Anderson helped me when I was shopping for a couch and he was very professional and super friendly! He also did not over crowd and was not pushy at all. Shop at Ashley and definitely ask for him!
Great customer service! Thierry Dilan helped us out so much with our entire purchase! We found our sofa, kitchen table and accessories all the same day! He helped us set up easy payments and price matched everything for us as well! We’ll definitely be coming back here for any other items we need! :) We ended up with over $1500 in SAVINGS! 100/10 dealing with Thierry Dilan! MAKE SURE TO ASK FOR HIM SPECIFICALLY. He went above and beyond with all of our requests and we have just made our house a HOME.
Bait and switch. Sales associate lied saying everything is 40% listed price for the pre black Friday sale. Then she rings it up saying the listed price is already discounted.
Friendly staff. Stopped by to look at some couches and the sales guy Zach was friendly without being pushy which is something I appreciate when I'm going to be dropping a couple hundred. Will definitely go back once I'm ready to buy.
I had the best experience buying a new sofa, recliner and dining room chairs. Matthew Portals asked what I was interested in and showed me numerous choices. He was very attentive to my description of what I was looking for and helped me find the items I wanted in a prompt manner. He also took the time to talk with his manger so I could get the best price possible. I would recommend Matthew to anyone shopping at Ashley furniture, you will love the service you get.
Amazing customer service! My salesman Montez was such great help deciding on a bed set. It looks great in my room and the mattress is perfect!. The store was also very clean and neat. Can’t wait to go back to shop for my new house. Definitely telling friends and family to come here too.
This is the place to get all your furniture. Ask for Rosie she is amazing.
We went there for a sofa. The sales guy was not that knowledgeable on their sofas or anything for that matter. Couldn't answer our questions. I ended up finding what I was looking for luckily but by myself not with their help. I do like that they have a large variety of styles to suit a lot of different tastes so I was able to find what I liked.
Customer service employee Pedro was rude!!!
Very pleasant and efficient!
Lorreina Contreras was absolutely amazing! She helped me find the perfect bedroom set. We had complications with the first one we picked out that another sales person sold us and Lorreina made sure everything was taken care of. She was understanding of the situation and did her absolute best to make sure we left happy. I highly Recommend her if you go here she was truly amazing and gives you her honest opinion. She made our journey at Ashley’s incredible. Thank you again Lorreina. We are very happy customers.!
Nice place
One star is to many Don’t Ever shop here save yourself time and a headache. Ashley Colton is the absolute worst with not only customer service but honesty about in stock it's and delivery dates. Not only did the sales person give us the wrong information about pricing but cussed in front of our daughter. When purchasing the items was a hassle we should have walked out then our delivery was not complete with the rest of the order which was our mattresses was not going to come for 9 days leaving us sleeping on the floor. Some of the items actually delivered were unusable due to defect. Now the mattress delivered is not what we picked. I would rather have done without the items. Update upon speaking to Ali the sales man this morning about a return he hung the phone up on me. Continuing the terrible customer service.
(Translated by Google) Terrible service (Original) Pésimo servicio
I went in looking for a dinning room set but was not sure what style would look good in my home. I showed employee Julia Iglesias a picture of my dining room/living room and she was able to help me chose something that would look great in my home. She was knowledgeable about the furniture and patient with me since I was so indecisive. Julia is definitely an asset to this company!
Superb Customer service and the quality of the furniture was second to none. I have to say that our saleswoman Julia gave us by far the best experience we have had buying furniture. Not only did she make us feel at ease with her knowledge and expertise, but we came away feeling like we had won the lottery, because of the deal she gave us. All in all will definitely be back for all our future furniture needs.
Adam was great, made the process easy!
Stay away.. cheap furniture. Very cheaply made. Sales people are liars, ... c'mon, warranty? Paid for it on a kitchen table.. they would not honor... paid for it on mattress and bedroom set, would not honor.. fool me once,,,,,,,,,. But really, terrible place.
Really nice place excellent customer service.
Connie was so helpful and patient with me when trying to decide which sofa set to purchase for my living room. Pedro has also played a big part with his information on different pieces of furniture that I had an interest in. A++ store all the way around! Thank you Connie and Pedro for all of your help.
Outstanding
Store is very nice, but there are sooooooooooo many salespeople....fighting for your business. Too much like buyong a new car... not enjoyable.
Great customer service... Very helpful and friendly...
Bought a couch from this place 2 to 3 weeks ago and paid 70$ for it to be delivered on a Monday and it wasn't delivered until Thursday. 3 days late! Contacted customer support and they were rude and even laughed at the fact that we were upset. Never going to this place again.
Came into the store not expecting to get anything, but Matthew has been it possible for me to get exactly what I needed for my room. He was very detailed and explained everything really well. If you want an amazing deal and customer service experience MATTHEW is your guy. Just ask for him at the door when you walk in, he will be more than happy to help you reach your goals with your budget! Thank you for the great experience Matthew.
Good customer service. Friendly staff.
Love the store. Many selections and beautiful furniture. Can't wait for my table.. LOVE IT
I love my new mattress. It took a minute to pick it up, but it was well worth the wait. Their sale was an unbeatable deal. I am pleased.
Awesome experience! Better than I hoped!!!
Noe Victoria is an amazing sales associate very helpful and makes sure you get quality for your dollar.
Large selection helpful people
Variety of selection to look at. There is a mixture of rude salesman (very rude) but luckily sales rep. Pedro made it a great experience. If it wasn't for him, I would have never gone back to this store.
Excellent salesman. Cory really made me feel like I could let my guard down so that I can actually consider the awesome deals that they had to offer. And let me tell you, they really have deals that you CANNOT BEAT!!!
If you're looking for new furniture I would highly recommend checking out Ashley Home store they have great quality merchandise on hand and a wonderful staff to assist you. Also if you're on a budget check out their discount store as well
Cory was great
Took forever to load our order they preferred to stand there and talk. Wont go back again
The sales representative totally tricked us and when we complained we were treated very poorly! Very outraged and 100% sure that I will never buy anything from this company ever again.
(Translated by Google) Excellent, we found what we were looking for and very good attention. (Original) Excelente, encontramos lo que buscábamos y muy buena atención.
I went there to look at tables for my livingroom. As soon as I walked in I was chased by an aggressive salesman. I told him I was just looking. He was really pushy. I finally got away from him, then I noticed he was watching me following me. It was like going to a used car dealer where they coming running out at you. I got upset and left. The salesman was so annoying.
Love it
Went to this store after spending the week visiting several different furniture stores from the Coachella Valley to Rancho Cucamonga, including a smaller Ashley store. Not only did I finally find the perfect living room pieces I was looking for, but my salesman Adam made the process super easy and fun, including moving chairs and accessories to the couch set I chose to ensure it all looked good together. I also got an incredible deal and was able to get extra pieces and stay in my budget. Thank you!!
Michelle was excellent helping me. Thank you Michelle
Great service with a smile, very happy customer👍
Natalie T. is super helpful!! Great experience!!
Over priced furniture. Poor quality for price.
Ashley Furniture sales assoicate Thierry was helpful and very patient while helping my sister pick out furniture. The atmosphere in store was very friendly , knowledgeable. Very easy to find.
Good selection, prices great card bennifets
I went with my parents to buy a sofa today and ended up having a really nice and helpful and pleasant experience with sales associate Chris Duran, who laughed well at my dad's jokes and related well with my mom and me as we enjoyed browsing and then deciding on the first fancy leather gray and gadgety well-priced sofa we found. Great experience. 😃
Couldn't find what I wanted
Not good for what I was looking for ( book shelf.
The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands
My goodness they are very proffesional They take care of customers very well Thank you James BavatundeThe best salesman. And thank you Daniel Carson for everything too. Incredible people in this store
Cori was very attentive with my needs and shared lots of information action with me. It was a pleasure to work with him.
Nice store good people excellent sales people
Their advised price are too high I was going to buy a living room set but Manager did not want to give me a better discount on floor sample
Michelle did an awesome job. She was so so helpful. I would recommend her to all my friends and family. And in the future I will come back and want her to help me.
Hardly anyone wanted to help us! They were rude, treated us like we were stupid, and would bump into us and keep walking. Terrible service and high prices. Not worth my visit!
Rip off prices
The store is good employees are nice, but in the warehouse the clercks are not kind or considerate. Mr sham is great.
they sold me a broken sofa and I had to fix it on my own
Great store and Employees
Two expensive
Nice enough staff. Way to expensive for manufactured wood
I came in on a Sunday evening about an hour and a half before store closing. I was greeted by a very professional sales person named Rodney. I had no idea of what type of furniture I was going to purchase but Rodney immediately started speaking to me about ideas that could complement the color scheme I wanted. I had no idea of what type of furniture I was going to purchase. Rodney was very patient with me as I walked around THE WHOLE STORE 😂 sitting on all types of furniture and he was speaking to me about ideas that could complement the color scheme I wanted. He was very attentive, never left me, listened to all of my crazy figuring out ideas I had in my head, was never impatient and didn’t rush me or seem exasperated because I was taking so long. I ultimately decided on some very nice furniture that will complement my living space and I am very happy with the service that I received from Rodney and his immediate manager Mohammed that was so nice when he came over to meet me after finalizations were complete. I was ultimately the last person in the store when I left the building very happy and secure about the purchase I made because of the great customer service. Thank you Rodney at Ashley Homestore in Colton California. I will be returning for other purchases and will send family and friends also👌🏽
Thy.
First time going to Ashley’s furniture. Adam was the rep who helped me out, and I ended up finding everything I wanted for my new apartment. Honestly, couldn’t have made it an easier transaction and he definitely focused on my needs. Solid place, great staff, and no hesitations of going back. I can say so many good things about my experience and if you get lucky and get Adam, your experience as well. Thanks dude.
Great customer service from Mayra Tan thanks for your help !!
Danny was wonderful he showed what I was looking and he did not rush me he was very patient and made sure I was happy in my picks.
We worked with Kora Alvarez at the HomeStore in Colton and she was SO accommodating. She really took care of my grandma’s needs as she decided on furnishings for her new apartment. We can’t emphasize enough how kind and patient she was. She never rushed my grandma into making a decision. We would absolutely recommend her and would work with her again. Thank you Kora and Ashley furniture.
We bought our first dining room table set but the only problem we saw si far is, the table is cracked underneath.
Suppose to be upscaled. NOT! Talk about being swindled for something we shouldn’t even be charged for. Delivery $300 for no one showing up for our date/time, no call, no nothing. Excuse “called in sick.” Defective part called out for because they were not adjusted properly when delivered. 3rd call out, they didn’t even hook up the sectionals of the L shaped couch. They were all over the place. My granddaughter almost got hurt. WHAT THE HELL DID I PAY $300 FOR?????? Stay Tuned .........
Very good friendly salesperson very helpful
TERRIBLE! We purchased several items from Ashley, one being a dining room set. We had an issue with 1 of the chairs. Ashley put us through hell before their corporate office finally approved an exchange 4 hours later!! BEWARE they have a NO RETURN policy on the furniture you buy from them. Be careful though, their sales staff and others will tell you its 48 or 72 hours, but it's not! Read your receipt. The chair defective chair we had to return was valued at $75 and it took us 4 hours, 2 trips to the store and 7 phone calls to make it happen. STAY away! Headache! Go to MOR Furniture, we went there and the have a decent selection and much lower price, PLUS a lot of their stuff is made by Ashley. Anyway, good luck if you deal with Ashley!!!
Good selection
Very horrible experience very impersonal
Yesenia was the best sale associate I ever had ever. She deserves a huge huge HUGE raise. Thank you for your service Yesenia for helping my mom and I get the best furniture for our new home.
The sales person Sam was awesome
*****UPDATE****** IMAGINE !!, LOOK HOW HAPPY I WAS UNTIL EVERYTHING FELL APART AND NONE OF THE PROMISES WERE KEPT!! ALL THE THINGS THAT WERE PROMISED NEVER HAPPENED THE SALESMEN OFFERED PROMOTIONS AND DISCOUNTS NONE OF IT HAPPENED I'VE GONE THROUGH EVERY AVENUE TO TALK TO SALES MANAGERS REGIONAL SALES MANAGERS NEVER TO GET A PHONE CALL BACK. SALESMAN WAS ACTUALLY ALLOWED TO LIE,, I FELT LIKE I WAS BUYING A USED CAR Paulo was a GREAT salesman!! We spent hours and hours trying to make decisions on three different rooms of a home, he helped and was patient with every single one!! I'm very impressed and so glad he was our salesperson!!...
Extremely pressuring salesman.. they would not leave us alone until I had to get aggressive with them. Any time I would walk away from my Wife for even 3 seconds, a wolf-salesman would be there to pounce on her. NEVER going back.. NEVER again buying anything from Ashley nor made by Ashley.
Furniture shopping....Lucky me.
Staff is very helpful. Directs you exactly where and what your looking for. I had pictures from there website and Patricia took be exactly to them.
I don't shop at ashley's. I must of just passed by the place or stopped at a place nearby. Sorry. But I did once a long time ago. We had such a bad experience. We weren't attended to like other customers. The prices were high. But we bought a frame and California king mattress set. First It was delivered later than promised. When we called to complain about a terrible noise in the box spring a so called mattress technician came out to assess the noise .He made a comment that we were just to heavy and there was nothing wrong with the box spring. We were not happy but we kept it. Then the mattress started to make noises. We called back. Again someone else came out and assessed that the bed WAS defective. They offered to replace it. We agreed. When the replacement arrived . It was NOT the same bed. It was explained to us that the bed we originally purchased was no longer available so a comproble replacement was chosen. We did not agree to that. So we said return it and return our money. A check came in the mail 2 weeks later. . Remember, we had no bed. Waiting to purchase a bed somewhere else. We were livid. It was HALF the cost of our purchase. We went directly to the store. We had our original receipt and we still had a hard time to get our money back. Plus at this time we wanted it back in cash. Remember! It was an expensive bed. It took close to 3 months from start to finish to end this ridiculous situation. I will never go back. I have to pass by on the road but I DON'T STOP.
Waited 2.5 hours over my appointment they set. Only two person ahead of me. Don't under the wait.
Went into this store, met Anthony Aispuro greeted me and stayed with me all the way. He was very patient and gave me excellent service all throughout the process. Thank Anthony and all the best to you. Reach for the sky.
If you have great credit, that's the place to go.... You can get six years no interest on all furniture...be empowered
Customer service was horrificsales people making mistakes on orders that were already placed in advance had to resubmit correct orders and creating long wait times and Warehouse was totally unorganized jammed on the loading dock and supervisors were nowhere to be found an employee's doctor were not happy and not helpful
Should be the only furniture store to shop at you get good service and good warranty
Lots of room to move around
Very nice and helpful
I highly recommend Danny G. He is very helpful I am very satisfied with the furniture I purchased from Ashley in Colton California, and also very satisfied with the help from Danny G.
(Translated by Google) Very good I liked the service very much (Original) Very good me gusto mucho el servicio
Its been two months that we had to wait for a refund check the only reason we are getting a refund cause the sales rep lied about prices and sales so we double check our bill and they over charge us by alot we call ever day where our refund check!! they answer we can't find the check so tried of this company no good customer service
Staff is great. They are helpful and listen to what you want. J lo was great. She helped me with all of my questions. Store is a comfortable welcoming environment. I will be back to purchase more furniture.
Amazing product and prices I highly recommend
I Purchased a bedroom set last week my sales representative AJ was extremely knowledgeable And helpful. At first I was a little skeptical thinking that it was a sales representative making promises saying anything just to just to close the sale. However this was not the case, the bed room set I had choose was out of my price rang. Aj was able to strategically build my shopping cart so I would be able to qualify for promotions with a purchase of a Tempur-pedic mattress. Initially I was only going to get a pillow top mattress, I am so happy I got a Tempur-pedic mattress instead of a pillow top mattress I’m sleeping like a baby! My entire bedroom set has been delivered to my house assembled and not one thing is missing, it was on time and looks amazing! AJ was on point with my order I can’t thank him enough for his kindness, and superior customer service. Thanks again for the help I’ll definitely be returning to Ashley‘s furniture for future Purchases with a Aj.
The moment we walked into the store, we were amazed at how big the store was. But we were more amazed at how many salesmen were working on the floor. So many selections of furniture and finding the right one was easy, thanks to the gentleman that helped us. We had purchased a bunk bed for my kids and a TV stand that goes well with my home. And the workers there made it so easy for us.
We went into Ashley furniture to look and price furniture and matresses and we just walked in the door when a very friendly young man named Anthony came up to us with a very friendly smile and offered us his excellent customer service. We clearly stated we were only looking and pricing....but because of his awesome sales pitch and experience and all the information he took the time to relate to us on every piece we liked, he clearly filled in all the blanks and left us with no questions. We decided to buy a couch, love seat, reclyner, and two queen matress sets and a rug because he made us feel comfortable enough to buy our furniture there. I talked to a manager to let him know how happy and impressed we were and he also was very friendly. I love Asley furniture because of the customer service and I highly recoment the colton store.
Michelle was really nice, patient and understanding to all of our needs.
we had fun choosing our new furniture and the salesman made us feel comfortable.
Beware all sales are final . they dont tell u that and trying to talk to a manager or sales rep don't hold your breath ,you might see Jesus come back 1st. I will never buy anything here ever again !!!!!!!!
We had a great experince with salesman Chris. He was a great help in purchasing our sectional.
I had been to a few furniture stores prior to arriving at Ashley's, and was greeted with pushy salespersons who didn't care about anything but closing the sale. I arrived at Ashley's and was greeted with a smile by Yesenia Vallejo. She asked me what I was looking for and took me on an adventure around the store, not looking for just a bed set or just a sofa, but the exact sofa and bed set that my heart searched for. She didn't plan to rest until I was absolutely assured of my selection and even then went the extra mile so that I felt satisfied with my purchase. I decided I loved the service so much I returned the next day to add on a kitchen set and entertainment center, and reached out to Yesenia who was all too ready to assist me when I arrived later that day. We went on another adventure around the store searching for the perfect kitchen set. I wasn't looking for any old table, but rather one that fit my home and style. After finding it we searched each and every entertainment center, hoping to find a good one but I'll admit I was picky. Yesenia however, knowing exactly what the rest of my home looked like because she designed it so far, found one and helped to paint a picture of how perfect it would look across from my sofa. She made the sales process a streamlined system that made me truly feel welcome. Most salespersons are out to ensure their sale and don't truly care about the end result, so long as their commission check clears. Not Yesenia, she didn't care if I didn't complete the order, because she wanted me to truly be happy with my adventure there. To her it wasn't about a table or bed frame, but rather it was about building a home. So thank you Yesenia for helping me to build my home, and so long as honest and dedicated people such as yourself work at Ashley's, I will be a customer for years to come.
Great customer service.
Best customer service you can find. Michelle the sales person that helped us was awesome. She went beyond our expectations. I definitely reccomend this store to everyone.
Excellent pricing for the quality and amount of furniture we got! We got lucky and took advantage of the 50% off deal the day we walked in and we weren't even aware that this promotion only happens twice per year. Daniel Carson at the Colton, CA store was very professional and very cordial to work with. We would definitely shop here again in the future.
We have always had great exchanges with Ashley's staff. They've always been very helpful. Thank you ashleys...
Sales people have been very helpful everytime we've gone in to look at furniture.
Rick Hulstein was very helpful and patient. We took a long time deciding on our purchase and had to make a change. Through it all Rick was very professional and made transaction painless. Thank you, Rick.
My husband and I went in to purchase a mattress for our daughter and because Steven was so amazing and accommodating we ended up purchasing a mattress and a leather sectional! Steven was very patient with us (especially with my 2 year old running around) and he worked with us so that we were able to get what we wanted at a price range that worked for us. Thank you Steven!
Good deal
I thank Dominic for helping us and having the experience with him on helping us with lower price very nice person and very understanding thank you Dominic for helping us and showing us the way for lower prices .
Very great customer service! AJ was very helpful and patient with all the questions I had. I am glad he was able to help and assist me.
I save over 4k. In furniture for a house.
Our experience was great! Chris was very helpful and knowledgeable. We needed more pieces- an armless loveseat- for our sectional; purchased 6 months ago and we also purchased a recliner. Chris was very efficient with everything.
I had a great experience with Myra. She was able to answer all our questions and point us in the right direction.
Sara and Francisco were Amazing sales persons who helped us very much with all our needs. I recommend them 💯. Thank you for making this a great experience.
I have to say that the sales guy Edward was the most helpful person Ashely could have. He took he’s time to show me around and give me ideas. He deserves a bonus, if I ever need more furniture, for sure I’ll be calling Edward. Thank you
Today I visited Ashley's homestore. Your salesman Danny Gutierrez greeted me at the door and proceeded to answer my questions about my need for a new bed. Directing me to the mattress area he pointed out the different models. When I explained what I wanted and my concerns about cost, he directed me to the best purchase for my needs, both for comfort and cost. I then ask about a bed frame and headboard. He took me to the computer with pictures of headboards where ai found just what I wanted. He walked me through financing and kept my payments within my budget. I was very pleased with the service from Mr. GUTIERREZ. Donice N. Griffin
We had such a wonderful experience purchasing our bedroom set and mattress! Phillip was so knowledgeable and helped us get a great deal! We will definitely be coming back!
I was very welcome and got a deal I will return back when I'm almost finished to get me a sofa bed
This was my first time shopping at Ashley's and I can't say enough of the exceptional service I received from Ali Assadi. He was extremely patient and answered my many questions. He definitely does what's right for his customers! I am extremely satisfied with my purchase. My family, friends and I will be shopping at Ashley's in Colton with Ali's help many times more!
We keep getting our furniture delivery pushed back this is ridiculous! Second purchase with Ashley furniture and second time this happens! I DO NOT RECOMMEND BUYING FROM THEM! Calling customer service is no help either! Kept getting transferred I absolutely will not be buying from Ashely furniture again!
Rosie was the best. I highly recommend her if you have time to stop by Ashley just ask for her and she will make furniture shopping fun and easy.
Went to Ashley's wasn't to excited about a furniture place but the sales rep lady Rosie showed me what can work with my budget and how inexpensive it is to pay in payments liked the store people were friendly
I went to the Colton store and was greeted by Mr. Earl Martin. Mr. Earl ended up helping my daughter and I with choosing bedroom sets. He was patient, informative, honest, extremely helpful, and kind. Mr. Mo, the General Manager, also helped a lot as well. The people I've encountered here at the Colton store are great. I recently purchased furniture a month ago and Jennifer Lopez was also awesome. Thank you to all who was mentioned. You've really made my shopping experience comfortable and fun. -Abena
Thanks to Sara She was very helpful I give her 10 or 5 stars. Very kind n honest Ashley home Store should be happy to have Sara. Awesome Service We r very satisfied.
Excellent service and patience! Carlos went above and beyond helping us out with a bed and sofa purchase. Highly recommend. So many great furniture options and help.
Rosana was really great at helping us , she is awsome!!
Service was amazing. Edward took care of our furniture hunting needs. Thank you!
Cora (hope I spelled it right) is Amazing. Kind, helpful but never pushy. We will be back!
Had a great experience shopping with Daniel my sales man bought furniture for the lake house.
Very happy with service and professional!
We went to Ashley Homestore and Yajaira Cantillano provided amazing service. She was friendly, helpful, and made sure we got quality service. We will definitely come back because of her amazing personality and helpfulness.
I came into Ashley’s to look at mattresses, but Adam Wolf ended up making me fall In love with an amazing temperpedicure mattress. I ended up getting a great deal for 6 years of financing it and also they gave me a free bed frame to go along with it. I will definitely come back in the future to do more business with Ashley’s just for the impression Adam Wolf made on me. Great service great experience and great prices.
Excellant. Great sale going on.We bought a sofa!
Patty was awesome, she was very patient and polite. She new her product and was very helpful to me choosing my new furniture . I highly recommend asking for Patty.
I bought bedroom living room and dining room furniture there love it
☹️got wrong size of mattress
My husband and I came im today to furnish our new home. Jay House was our salesman. He was great! Never once tried to steer us away from what we wanted, and he was able to fulfill all our requests. It was a very enjoyable experience.
My experience well surpassed my expectations. Went to Ashley's only to begin on my search for a new living room set not expecting to find exactly what I was looking for but just starting my search. I was approached by Adam Wolfe and he immediately understood that I was not interested in any salesman tactics (car salesman approach). Without applying any pressure or a sense of urgency he simply stood back and politely showed me exactly what I wanted to see. Spent two hours showing me around and I still left without buying anything other than the promise that I would return. Again no pressure. Needless to say I returned the following day and purchased more then I think he or I had anticipated and yet I am extremely happy with my purchases. Not always can someone custom fit to the buyers needs but this young man certainly did and I am very impressed. Kudos to you Adam. Ashley's Furniture, you have a fantastic employee and I can certainly see him climbing the ladder within your establishment.
Huge store can be a little overwhelming at first but we had a great salesman Adam Wolf who helped us get around and find everything we needed and were looking for plus much more. We were qualified for more than we thought and were able to get everything we (she) wanted. Great experience even with our 3 small kids who had a great time running all over the place checking out every couch and bed in the store. Thanks again Adam for all your help. We’re excited about delivery
RODNEY FRANCOIS is the man got us in and out..answer all questions good customer service..help us with all the deals..thank you for your help
Rodeney was very helpful & nice & got me what i needed & had great customer service,respectful & had a wonderful experience buying at Ashleys tha l you rodeney for being great at your job & helping me.
"Went in to buy a bed and mattress,the young man with the accent, was extremely professional,👍 he took his time, explained all to us what we needed to know about our purchase,,and he took the time and answered all the questions we had,,we are well pleased with our purchase,,and will like to say thanks to Ashley, and to our salesman for outstanding salesmanship"👏👏👏👏👏"
Earl was great, made us feel like family... Holy Moly ask him how old he is, you won't believe it....Ricardo as well as awesome. Thank you guys
Unfortunately I have nothing good to say about this place this last time about a month ago my wife and I went and purchase a bedroom set and is all bad now they don’t what be responsable they tell me the this is how they are the is normal and is a question them what isn’t the display not having this bad paint and horrible looking defects is the one I have is all bad I well never recomend any one to purchase noting from this place. Tank yo for nothing Ashley furniture bad service bad customer relationship and bad way to heal customers .
Great sales going on this weekend. I'm staging a house and everything I choose was perfect and inexpensive...you won't believe the quality with the low prices right now .
We had a great experience shopping at Ashley Furniture in Colton. The salesperson (Liz) was very knowledgeable and pleasant to talk to. She gave us our space as we were looking around but made herself available when we had questions. If anyone is looking for furniture go to Ashley’s and ask for Liz. You’ll be happy you did.
Earl was very knowledgable. He helped us pick out the perfect set for our livingroom. We would definitely come back and ask for him in the future.
Thanks Eloy!!! .Love my new furniture.
Prices in store are double the website
Daniel Carson was an AMAZING sales Rep... I would go back to him for EVERYTHING....
We had a great experience at Ashley’s Furniture. Our salesman Earl was so helpful and went above and beyond!
Good customer service & sale prices on furniture but a thieve removed my personalized front license plate from my truck/stole it...noticed this when I exited the store. I called Colton P.D. to file a police report (in case it would be used in a crime). Ashley Furniture Management: please have security patrol your parking premises as I wouldn't want to return due to this experience outside your business.
Vincent and Mayra were amazing! They really went above and beyond in making it easy helping us find the perfect sectional and bed for our new home. We would make the 1 hour drive to them again and would recommend them to everyone! We are so happy with our purchases.
Mr. Martin was professional and great to work with. He was very patient making sure I was completely satisfied with my choice of purchase.
Jennifer was awesome. She was super nice and genuine. She approached us as soon as we walked in with a smile and greeted us professionally. Thank you Jennifer for all of your help and getting our sectional delivered in 2 days! Everyone please go see this store in Colton. The store is huge and super nice and clean. Thanks again for an awesome experience.
If I can give them a zero I wouldn’t customer service worst experience of my life
Kind of expensive
We would like to Thank Adam for being Super helpful, We went in just to browse for a couch, But Adam made us a deal we couldn't resist!....Thank you Adam we will most indefinitely come back!
We went into Ashley’s Furniture Home Store to shop for a dining room set and had the pleasure of having a really nice, down to earth kind of guy help us. We had so many questions and he answered our questions very patiently... He took his time with us and really got know us. He has excellent customer service. We just wanted to take the time to thank Adam Wolf for helping us meet our needs. They need more guys with your professionalism. If you ever find yourself in Ashley’s Furniture store in Colton, Ca ask for Adam.. He’s great !!
I want to thank Adam for a very pleasant experience. As soon as he saw us walk in he was ready to help us find what we wanted. I’m 100% satisfied. He did not pressure us into buying anything and he knew the quality of the items.
Very nice store and you get your own personal sales rep to help you pick out your furniture.
Great experience made perfect by James who helped me find the perfect sofa and matching chair. Lots and lots of choices.
Adam Wolf was very professional and convincing. Overall great experience. My wife and I are very happy with the purchases we made and the prices were reasonable. Literally they can hook u up!. The furnitures are nice and mostly important good quality. I recommend this place they know what they are doing.
Great sales representative and really nice customer service. Joshua my sales rep was very knowledgeable and very helpful, but more importantly when I had questions or concerns he did not hesitate to answer me. I never felt pressured into buying something and I didn’t fell rushed like at other places. I have to say I am very happy with my experience at this location and I am definitely referring friends and family, once again thank you Joshua.
The prices are great, and the service exceeded my expectations. Adam was profesional , knowledgeable, and a pleasure to work with. We will definitely return.
Make sure you check their online prices!!!! They will match and its normally 50% or more cheaper!
Mo and Earl were fantastic. They made the process very easy and Gabi a fantastic deal definitely need to come in and ask for Earl and mo.
I was a Jerome’s costumer and I came to Ashley’s Furniture they had Great customer service. There is always great deal. The specials are wonderful.I changed from a Jerome’s customer to an Ashley’s customer. I am 100% satisfied with my purchase . Vicent Fajardo and Ralph Perez were so helpful throughout the process.
Kevin Tran did an outstanding job helping me buy living room furniture on Easter weekend. I highly recommend him as a sales person. He was kind and patient
Adam Wolf did an amazing Job in helping us choosing the furniture. I am very happy to see such salesmen that are very courteous, respectful and honest like him. Thanks, for doing a good job. Miguel
Chris was very outgoing and very helpful he worked with us and is a good sales personI I will come back to Ashley furniture and buy again good job Chris. Ron and Barbara
Thank you great service
Adam was the best part of my experience at Ashley's furniture. He is a very genuine and sweet man. He helped me pick the perfect sofa for our lifestyle with the best price. I can tell he really likes to help people find exactly what they want and need for their home. I would recommend everyone to see Adam of they are going to Ashley's furniture.
Great customer service from Patrica . She let us take our time and answer any question we had. Way to go Patrica
Sometimes, I understand when you walk into a store it can get overwhelming. I know sometimes you think that you're just another commission to someone, but not here! Honestly once I got there I was greeted politely by Yajaira Cantillano and the 1st thing she asked was, if I knew what I wanted and if I was intrested in them showing me anything? Yajaira showed me around was very courteous, very respectful, and most of all she walked me through every step of the way. Even though I knew what I wanted when I walked in there. She didn't try to change my mind at all. Which is very amazing. She made me feel that she didn't want me to choose something that I wasn't happy with and in the end when I walked out of there I was a very happy with everything. The manager Vincent was so so nice to help us out to get all the things finalized. The process was quick they both made my family and myself feel welcome. I will continue to come in as needed the prices are amazing and quality material is amazing aswell. If you ever need help do not hesitate to ask for Yajaira Cantillano or her manager Vincent.
I have bought several furniture items from Ashley over the last few years. Overall I have had a good experience.
Earl helped us find our living room set and our dinner set for our first home! He made the buying experience super special, fun and exciting! He was not pushy at all, he was funny and let us take our time. We loved earl so much that I ended up bringing my grandma with me to find some stuff for her home too. If you ever need furniture at Ashley’s, ask for Earl! He made everything so easy!!! Thanks Earl! :-)
Took care of business and got us out of there real quick
Great Customer Service from Ali Assadi. Very passionate, patient and willing to listen.
Jeff Wright was the name of our sales rep and i must say the guy was a blast and very helpful.....took care of us and we appreciate it greatly......THANKS JEFF AND ASHLEYS FURNITURE
Christopher Duran is a most trustworthy gentleman. He will be true and honorable in all his sales. Lean to him for the very best experience!
Edward Wassef was Very helpful. Went above & beyond with helping me get the correct furniture. Always very helpful when I come in. Greatly recommend them.
Thanks Al. I need more furniture. I'll be backagain.
Liz Martinez is by far one of the BEST salespeople!! Fast, friendly, efficient, and she delivers!!! We’ve purchased two living room sets and a dining room set. We keep coming back due to her great customer service!
Clarissa Hernandez was a great help fantastic customer service very nice and helpful
Al was extremely knowledgeable and patient with us, helped us select the perfect furniture pieces and gave us some ideas for other rooms. Will definitely be back to pick up some of the pieces he suggested. Great experience.
Great customer service
Jorge was very friendly and helpful when he was showing me and my family around. He payed close attention to what we needed and he showed us exactly what we were looking for.
Daniel Carson and Thierry did a great job assisting us today and great with our kid as well!
Went there just for the cafe
Liz was so helpful and fun! She helped us pick out a whole living room set from the couches, lamps & end tables, to the rug. Best experience with Ashley to date.
Adam Wolf communicated everything well to my wife and I. It was a great experience today.
Great customer service, Phillip Sequeira did an excellent job explaining our options and was very helpful .
Best sales person ever terrific highly recommended .....Ali Assadi
I love shopping at Ashley Furniture. Great service and great prices. My sales person Stacey was awesome.
Come see Jay house ...... truly cares about your budget and family any and all home needs hes def the man to see at Ashley!!!!
Julia was great with the furniture selection
Earl was very kind and knowledgeable. Was able to answer any questions I had and helped out a lot. Moe the manager was also very kind. Thanks so much guys
Had a great experience at Ashley’s in Colton, Ca. Adam helped me out and he was great. Got me a good deal, and continued to follow up within the following week to make sure my pick up went smoothly and that everything was as expected.
Earl Martin was really helpful and he worked really hard to help us.
Good place that has variety and a big collection that accommodates different tastes. The prices are not final and very unreasonable so make sure to take to a manager to lower the prices and make sense of it. The service and customer relationships is okay nothing special. The check out process is long but at the end you might get what you want.
Recently purchased 2 twin drystan beds and my two boys love them. The service we received at the Ashely furniture store in Colton was beyond our expectations. Really appreciate our sales representative that went above and beyond to satisfy our needs and found what we where looking for.
Lots of stuff.
Thank you very much, DOMINIC, you're great! I WILL COME BACK AGAIN.
I went in for a recliner for my mother. I Was greeted by Jayson house. He took his time to show me the recliner and mentioned a special they offered with the mattresses. Decided to take a look and found a great mattress he was well educated on all the products. I got a great deal. If you go ask for Jayson.
Mr wolf(sales associate) was incredibly helpful and Ashley's price match of Amazon sealed the deal. Beautiful furniture and great sales associates.
WORST CUSTOMER SERVICE EVER!!! It took us over 1 1/2 hrs. to pick up a 2pc. sectional, rails, and slats for the bed. Every time they told us they were going to get it, they came back empty handed. This place is a nightmare. Knowonder when you look it up on Google, available jobs show first, even before the address comes up. I CAN'T GIVE A NEGATIVE RATING, so they'll have to get a single star. I have to say even that is to high of a rating review for Ashley Warehouse in Colton, CA.
Went into Ashley in Colton to look for new furniture not knowing what we wanted. Troy helped us and gave us space to see what we liked. Whenever we had a question he was right there, if he didn’t know the answer he asked the manager to make sure he was giving us accurate information. Very professional. We’ll definitely be back to the store.
I went to check out the bedroom sets from Ashley and Troy was so helpful and friendly. He gave us great customer service. We took his card and we'll be back to purchase the beautiful bedroom set I found.
Troy Lucas was professional and thorough. I will definitely make a purchase from him.This would be my third Ashley Colton store purchase.
Eloy was exceptional! Showed me the entire showroom and helped me pick out a sectional for a great price! I will definitely be back for a bedroom set! Thanks again
Excellent service.
(Translated by Google) Yes I like it. And the staff very friendly. Thank you (Original) Yes I like it. Y el personal muy amable. Gracias
Sara and Frankie were awesome help I highly recommend them.
Furniture is a good price. For that i give a 5... Customer service. -5. REALLY. Dont try an call you will not get a live person for at lest 25 mim. Count on being transferred. Payments in store are put through as debit not credit like they say. Sale people push items not wanted then say " It comes as a set" have to all or none. Lie. On line purchase are much better.
Wonderful people, good furniture, customers services is extraordinary. Keep up the good works
Warehouse understaffed. Signs barely noticable. They no longer deliver to local showrooms for free. You have to drive to their warehouse or pay $70 for delivery. Their advertised specials are never accurate. Bait and switch.
Went for a box spring and only sell black ones.Really? And the new arrangement if furniture by that front door is so crowded it's like walking through a mine field.
I would rate zero if I could. I recently purchased a mattress and I was told during the transaction that I could return or exchange it within 30 days if I was not satisfied. It has been 2 days since I received it and was not satisfied and wanted to do an exchange. I was told that there are no returns or exchanges on mattresses. I was upset because if I would have known that than I would have not purchased the mattress. Now I’m stuck with a brand new mattress that I am not comfortable with and only to wake up with backaches and not able to sleep. After many years of being a continuous loyal customer I will no longer be returning.
Everything was great. Great selection of furniture. Pablo was very cortious and helpful. I love this place.
Jennifer Perez-Lopez was amazing!!!! Her customer service was excellent
Pablo is an awesome sales representative at the Colton store. I recommend that he receive the award of the month and more. He went beyond his duties to a sure that I received all that Ashley has to offer their clients. Thanks to Ashley Furniture all four of our houses are furnished room to room.
Nice furniture, but not suitable for apt. Furniture too big. We were attended when entered store but then Rep left and no one to ask questions. Not what I saw online regarding prices.They do have big selection but its not for apt. Looking for sofa,next stop Living Spaces.
(Translated by Google) Downloadgging (Original) Gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
If you come to this location ask for Adam Wolf! He was very resourceful and patient. He helped us find the perfect couch and dining table set for our home with the best deal!!!
Easy to check in, plenty of space to backup to the loading dock, Strap it down and take it out!
Took longer to get furniture from warehouse then it was to buy it
Limited
This company is one that stands out from the rest as the best!
Over priced , even with a super sale or manager special , which I can’t believe anybody would buy their furniture at their regular price anyways. Go to wayfair , free shipping for half the price what they charge! We ended up buying a rug since I liked it but now I’m regretting that too since I have been waiting over 2 hours for them to bring it out of their warehouse which is located in the back !!! Will never be back to this place !!!!!
Bad customer service by some of the sales guys there, and poor quality product..when we went to the two sales people were arguing over an issue in front of customers, then we were told that a certain model on clearance was sold out when in fact it had over 40 in stock, then offered a more expensive version in it's place, finally made our purchases with a nicer sales lady. After 1 month receiving our table it began to to chip for no reason we called and filed a claim with the insurance we purchased for it, waited two weeks with no response then called back again and were told that we never filed a claim, so we had to repeat the process it took them another two weeks to send someone out to fix the table and now after only a week of being repaired it chipped in the same spot so now here we go again, don't get buy the insurance, better yet don't buy from Ashley in general they're overpriced for such cheaply made product
When you go to Ashley you ask for" Yolanda" she is very helpful. If you want stuff done asked for Yolanda she'll take care of you. Thank you very much for your services
Adam Wolf is the best salesperson at this location. He is professional, kind and has patience. He really helped me find the living room set of my dreams. He was able to help me find the best payment plan for my budget. I was recommended to this location and I will be recommending this location to others.
Made our buying furniture easy and enjoyable. Will be returning back for more soon
Purchased leather couch and love seat with recliner. Back support terrible. Color is fading. Very happy with quality and have purchased a new set from another source.
Really Bad service in pick up in Colton never ever gonna buy anything from them. Wait it almost 3 hours for a matress a never got it. Going to the store to get my money back. What a waste of time
Love the customer service I received definitely made my day to find what I was looking for. Jennifer was awesome gave me the best deal and was so patient. She brought her awesome sales manager Anthony over to assist and make me a happy camper.
Terrible customer service (not sales people, but counter personnel). Calling for service, questions, or general information! They are horrible. Their material is cheap! And NEVER RETURNING AGAIN.
The whole time I was there browsing around I kept getting cut off by employees that would zoom right in front of me without saying excuse me or anything. Very offputting.
Had an appointment to pick up furniture still had to wait 2 hrs. Never received call that my furniture was in. The loaders where very helpful and polite. I believe it's poor management. As I spoke with other customers picking up, about half had to wait.
We want to be the best furniture company.
Had a great salesman polite
Black guy was helpful
(Translated by Google) If wow fix my house with little money and good furniture. (Original) Si wow arregle mi casa con poco dinero y buenos muebles .
I love this place, my one major complaint is that I can't stand how bad the sales associates hound you to get what you're looking for like let me look around and I'll come find you.
Yes sure
Cost
I just recently moved to a new apartment and had to furnish the entire thing. I had the absolute BEST experience. The process was incredibly smooth and we owe it all to our sales associate, Chris Lopez. Chris was so professional, knowledgeable and an overall easy person to talk to. I never felt pressured or confused, which is easy to feel when buying high price items. Thank you Chris for helping us! We appreciate you and will ALWAYS go back to you for future furniture needs! ⭐️ ⭐️⭐️⭐️⭐️
(Translated by Google) I will never buy anything in that dirt store wasieron 5 deliveris and all went wrong the furniture a few broken and the dirty mattress the customer service bad never answer we had to go 5 times to the store and they blamed each other finally after of 4 months they agreed to come for their filthy furniture I would never recommend it (Original) Nunca volvere a comprar nada en esa mugre tienda isieron 5 deliveris y todos salieron mal los muebles ralados unos quebrados y el colchón sucio el servicio al cliente malisimo nunca contestan tuvimos que ir 5 veces ala tienda y se echaban la culpa uno al otro por fin despues de 4 meses aceptaron venir por sus mugrosos muebles no la recomendaria nunca
Bought a dinner dining table set. It looks beautiful in the showroom. Sales also encouraged us to buy the warranty service. We did. Few month later, the table started to crack. I call the warranty service. I filed a claim. However, did not receive any response back. My claim number is GBS 257194 My suggestion, don't waste money buying the warranty plan. Better yet, don't buy from Ashley. The quality is poor.
AWESOME
Salesman was worthless and we drove all the way from Murrieta because we were told it was the only store that had the sectional sofa we wanted to see. Guess what, they didn't have it either. Maybe the stores and salespeople should actually talk to each other.
Great service nice deals and no rush
EXPENSIVE
Bad experience. I found a sofa online that I liked. Can't check stock online so I tried to call store to avoid long drive in traffic. Sat on hold for 15 minutes then transferred to voice mail automatically. Tried again same problem. Drove to store and after being ambushed by salesmen at the entrance, it wasn't in stock. I could get part of it in a couple days and the rest in 2 weeks. Went and looked at outlet store which felt like a thrift store with outrageous pricing and the leaking roof was dripping rain on the furniture for sale. Definitely won't be returning ever.
Raid Bara did outstanding work he is Ashley furniture you need more of him. Managed retail stores over 30 years he is your next store manager.
I went on black friday to order a set of couches..they got delivered on Jan 13..the lady that helped me process my order didnt follow thorough with my order and 2 items got cancelled! I had to wait until February 12 for my next delivery and they still messed up..the brought one wrong item I've called multiple times and they dont answer my calls...BY FAR THE WORST SERVICE EVER!!!!!
It was a great experience. The sales lady was very helpful. I've been to several Ashley's recently. After visiting the store in colton this was my favorite. Sales lady took the time to find us what we were looking for. We will be back.
I have purchased the furniture but after a week I canceled the order. But I haven’t received the refund yet and they said it will take 3 weeks. So after a month I went to the store and they request by email to expedite the refund, and they said it will take 7 to 10 days to get my Refund. So after 15 days I went back to the store and they said we are going to request it again. So now it’s two months and they gave me the phone number to call. I requested the desk at the store for the desk to call the corporate themselves but instead they refused and gave me the number to call. I called from there and it took 40 minutes for the office to pick up the call. There I talked to a representative and they said that she will call me back in 48 hours for an answer and I am still waiting for their call and the refund of almost $1500.
Good deals
Luv there furniture there , already paid off my account there. Luv the people
We’ve been Ashley furniture people for a long time, but it seems as of recently their employees or operations aren’t as great as they used to be!? We purchased a living room set (2 sofas, 3 tables and 2 lamps) in Sept 2018. The sofas and lamps were delivered in Oct, and the tables were on back order, but we were never notified until I called myself to request a delivery update. To top it off, a headboard and footboard order magically appeared as part of our order, and I had to make a separate call to make sure it was removed! The 3 tables were then rescheduled for end of Dec. I called a few days before the Dec date only to be told AGAIN that they were on backorder AGAIN, and AGAIN, no one called to notify us!! New delivery date for tables....early Feb... Update 1/25/19 This place continues to amaze me with the lack of organization, communication, professionalism, customer service, ... As of last week, The cocktail table was pushed to Feb 2nd and 2 end tables to early March. I just called this morning...now the end tables are available at this moment and cocktail table is pushed to March!!!!??? They also said they wouldn’t deliver the available items without delivery of ALL items. They said I can wait until EVERYTHING was available to have them all delivered at once!!!?? ARE THEY FOR REAL? WAIT SOME MORE??? If I wait any longer I may never get it. So I offered to pick them up! I also never received a call to let me know that Items were available for pick up!!! Luckily, I’ve been calling every Friday. And every Friday I get a new story...
Great experience!
I ordered a couch and love seat in December. The delivery date was on the 6th. The sofa was fine, but the love seat was ripped! They took it back and left the sofa! I waited another week to get the loveseat which was today! That love seat was also ripped in a different area! This time so they took that one back. I've been sitting on the sofa with no love seat for 2 weeks now and have to wait a 3rd time!!! For a love seat! Im extremely upset because. Im on hold as we speak to see what can be done about this situation! And can't even get a answer I've been listening to music for 35 minutes now! This is bad customer service amd im extremely upset! No one has reached out to me to even try to make the situation better due to their carelessness with the merchandise! I will never order from here again! Update!!! I was told i would receive my love seat tomorrow tha day they brought the damaged couch. I called in today to make sure that was still taking place because i hadn't got a confirmation call for delivery. I was told their isnt a order in for the LOVE SEAT and to give it till tomorrow and HOPEFULLY! they will pick up the order and have it to me by the 24th! I asked for a supervisor and was told thats all they can do!.... I've never been through so much for furniture in my life! I chose Ashley's furniture to help furnish my new home and have beem regreting it every since!!
Excelkent service Great deals for new years. Ask for Brandon Stewart
Took 4 hours to pick up a dining table and chairs.
Good store, very friendly, pricey but they have any thing and everything u need for ur furniture purchases.
Sales associate was great finance did horrible with there customer service
They never have nothing in stock..I'm keeping my fingers crossed they come through with my tables. They said I can pick them up on Sunday. Will see because last time it took them over a month to get my sofa's delivered.
Very nice to go see, nice selection very helpful sales people and better customer service support, I went to check out and come out with happy experience and New furniture, thanks for your help customer service supervisor Teresa.
Customer service to its lowest.
Is a score of ZERO possible? Ordered couch and two chairs November 17, delivery scheduled for December 16. December 16 delivery canceled without notice; changed to Dec. 23. Called Dec. 22 to confirm delivery; informed delivery had been changed to Dec. 29 without notification. Scheduled an appointment to pick up partial order ourselves Dec. 23. Half an hour at the customer service desk then sitting in the queue of vehicles for customer pick up. After 15 minutes, guard informed us that we have to take our paperwork to another desk (what did customer service do?). Once inside the warehouse area, we were informed he wait would be at least 2.5 hours! Why schedule an appointment?! Frustrated to say the least. Let's see if the rest of the order is actually delivered Dec. 29 - I'm not holding my breath.
You would think picking up would be an easy process but nope ! I waited over 2 hours just for a mattress! It would be nice if they informed you to make an appointment for pick up but noone that called me from Ashley's ever informed me that an appointment would make this waiting game easier. If you go to pick your order MAKE AN APPOINTMENT and sales representative should inform you as well.
6 out of 8 customers there to pick up their orders were told that their items were not available. Items from a single lamp to an entire living room set with accessories. I called the day before and was told it would be ready from 10-3. After 45 minutes I was told that my item was not there and would not arrive until December 26th. Merry Christmas.
I have been coming to this store for years. Javier was amazing great customer service and patient with us.
Friendly staff, very large selection
Do not be fooled by the 5 star reviews.. furniture is garbage from bedroom sets to living room sets to kitchen sets.. all junk.. overpriced junk. Then they talk you into their extended warranty plans which "if ANYTHING goes wrong no matter what" they'll make it right no hassle no fuss.... YEAH RIGHT. THEY BURNED US .. DO NOT SHOP HERE
Not worth the price
This was an excellent experience. I loved it that she left me alone to explore the store. She wasn't pushy. I also loved that I could get my purchase before Christmas. I will come back. Your store was recommended to me from a relative.
We did a lot better at the outlet.
Pushy sales, wanted to window shop
Walked in to the store and looked around. Made sure to look for a sales person who wasn’t to pushy, so we encountered Peter. Awesome guy. We dropped about $2500.00 on furniture that day and confirmed a delivery day. It started to go downhill when they called me about verifying some information about payment options?? I had already paid for the furniture, no need for payment options, so i called back for clarity. When i called, the phone lines were busy or no one would pick up. So I texted peter directly and he resolved it right away. The day of delivery came and everything went smooth, except that one of the box springs couldn’t fit up my stairs because they were to narrow, so I retuned it. This is were it turned into a headache. Instead of just refunding the money into my account, i had to jump through hoops to get refunded for less than $200.00. They made me walk into the store, mind you I live in Huntington Beach. That girl Mercedes was so rude and didn’t care to piss anybody off. There was another customer there that was upset because of a similar situation. It wasn’t until we got a hold of management that they made things happen. In conclusion, Peter was great (2 stars for that) and so was the delivery team (another star). The operational structure is weak and vulnerable for quality customer service. This why I give this company a 3 star
go to Jerome’s instead. Better service and prices are more negotiable. Honestly one place I will never return to or refer anyone to go to is Ashley’s. Place is overpriced and they always have something up their sleeve to try and get you. I went in and was helped by Kevin Tran. Nice guy and he actually tried to help me out. But when it came down to numbers, his manager Vincent (younger Mexican) tried to swindle me. He stated I could get a “big discount” which he usually isn’t suppose to do but because I’m paying cash he was making an exception for me. I ran the numbers and wasn’t comfortable with what he was providing me. He stated that day would be the only day to give me that promotion price since it was slow for productivity. I stated I would wait since a lot of the merchandise wasn’t even available until a month out. I got a call the next day from Kevin who stated he would try to help. The price for everything was around 3400 but when I ran the numbers I got around 2900 almost 3000. I asked Kevin to get the price to that and we had a deal. He stated he would call me later and let me know. I was in the area and decided to just go back but with all the cash available. I spoke with Kevin who stated that the deal wasn’t able to be made. I told him I ran the numbers and they where off. I asked if he could run the numbers again. He did and the price went down to 3000 with change. I informed him of what I got. Which exactly was 2925.14. I informed him that on his system the taxes where higher, and the price for certain items where higher. He called Vincent over and over Vincent there wasn’t much he could do anymore because that was in his system and he couldn’t move it. He gave me an attitude and stated, “ you should have bought it yesterday and you wouldn’t have this problem.” I informed him I would have paid more yesterday. He then stated if I didn’t like the price there wasn’t much he could do and then walked away. I informed him, in his position he shouldn’t act like that with potential buyers/customers just because it didn’t go his way. I then showed him that his system was wrong when he ran the numbers. The item showed up at 1699 but behind the scenes the original price was 1949 and the so called discount was based off of the 1949 not the sale price of 1699 which made The Whole amount be off by over $120. I informed him that the are swindling people and cutting people who don’t run numbers right short and making pay for something they don’t know. I walked out after arguing with him. Kevin called me a few minutes later and stated they could make the deal if I returned. I informed him that it’s not about the money anymore. Vincent had so much pride and made it a personal issue so I would go else where. Which is exactly what I did. For the same amount I would have paid at Ashley’s I went to Jerome’s in Moreno Valley and got more things. Kitchen table with chairs, center counsel, bedroom set, and couches. I was helped by Harry who was straight up about everything and gave me my time and space to look around. Better environment and furniture. I would recommend this place every time over Ashley’s.
Samuel did a excellent job, good presentation and very knowledgeable on products and with the time waiting was putto good use in a recliner that made my back feel good! Thanks!
Great furniture, great prices, & great service... as long as you ask for space to look around without someone on your heels !!!
Nice store I liked it lot of nice stuff prices are fair.
Don’t buy anything leather from them them leather or fake leather lasts just long enough to be out of manufacture warranty then the leather comes apart and definitely DO NOT buy their extended warranty that company finds a way out of any and all claims they r crooks
It was great
(Translated by Google) It took 3 months to deliver my furniture, and they have not yet delivered it complete (Original) Se demoraron 3 meses en entregarme mis muebles, y aun no me los entregaron completos
Nice staff and good prices. Didnt find the couch I was hoping for but left with a really nice dinning room set.
Don’t buy there bed gear I’ll leav you with back pains
Great furniture I can tell you that. And great workers there too, very friendly.
No good customer service. I had to chase down someone to help me. And when I did they all said they were busy with someone else 😏. It was my first time going to Ashley's furniture and I think it was my last.
I will be happy to come back again, thanks again .
Great deals on black Friday!
Every kind of sofa you could imagine. I bought a sofa, love seat, and lazy boy, (all recliners) for under $900.00 !! No pressure and helpful sales people.
Our salesperson Kelsie did an amazing job today. The store manager went above and beyond to make sure we were happy. Great job Ashley Furniture!
Upon arrival into the store we were greeted by sales associate Jody Daniels. We explained why we were there -to shop for a dresser and Jody immediately took us to look at several different options. Jody explained the ongoing discounts that would apply to the various selections and price matching. She also took me to look at several different areas in the store so I had a complete overall look at everything that was offered. After selecting a dresser Jody introduced us to several managers that were in the store and we completed the sale. It was a great introduction to the new Ashley Home Store in our area and we look forward to doing more business with the store and Jody.
Great store. Fun environment
If I could give this place zero stars I would. I only bought barstools and was told to come back the next day to pick them up at the warehouse that is right next door. So I have an appointment at 11 am, show up and was told it would be around a 20 minute wait. So I think to myself not bad other than the fact I couldn't just get it the same day of purchase since like I said the warehouse is right next door. Twenty minutes turned to thirty, then forty...next thing I know its an hour. So I ask how much longer and the reaponse I get is "I have no control over that sir." Well at least he was polite. With absolutely no help from anyone I asked I decided to just call and see why I was given an appointment just to wait so long. That turned into a thirty minute hold while they went to ask a manager. I figured why not just keep waiting and see what happens. Two hours later I hear "Sir your order is coming up next." I will never make the mistake of buying from Ashley Furniture again. I hope this helps someone else think twice about coming here too.
Sales people are indifferent if you're not dressed up!!
They had what I needed, the mattresses and comforters I’ve been wanting for a while now. So now I’m a Proud owner of a Simmons. thanks.
I will never buy anything hear again all they care about is making a sale not the customer or being honest. I would give them a 0
Bad customer service. Not buying anything no more.
your store SUCKS
Takes long time to deliver furniture
(Translated by Google) Excellent customer service and very good furniture, accessible to one's budget. Ask for Joel, a very good sales agent and he helps you with any questions you have regarding furniture. . !!! (Original) Exelente atención al cliente y muy buenos muebles, accesibles al presupuesto de uno. Pregunten por Joel muy buen agente de ventas y te ayuda en cualquier duda que tengas respecto a los muebles. .!!!
Sales associates were extremely helpful. We had Daniel all over the home store. Always pleasant and helpful to choose what we like and well as price conscientious. Great experience. Definitely will be back
Edit to my original review of 5 stars. Joshua I guess was new and when we came back to pick up our stuff people kept pointing us to someone else claiming it was him that sold it to us. We had said we wanted a full and Joshua said he understood but during pick up said he didnt know we wanted a full and proceed to tell us we would have to pay 100+ more for the mattress after telling us it was included. Also I didn't like that they women watched me over like a hawk to write a review in the first place if my original review seems scripted it kinda was cause I was just trying to think of what to write as a women hung over me asking me to write a review and wouldn't accept I'll do so later as a response. Also I don't know who's fault it was but the delivery was off. They didn't arrive the day they said they would then they said we were supposed to pay for the delivery after being told delivery would be free with the purchase of the set we bought. There was also a dresser that we asked if it was part of the set that didn't come and when we asked about it they said it wasn't part of it?! Like seriously these people are not interested in you they just want to make sales as expensive as possible while giving up as little as possible. It was honestly just a freaking mess and we were really upset to pay so much money for the hassle and none of the things we were promised. TLDR: these guys are pretty much the car dealership of furniture. Joshua helped us to pick out a bedroom for my sister today. He was very patient with us as she didn't come with us to the store and had to text back and forth to get feedback from her. Thank you Josh!
Christopher Duran is one the best salesman I know. Always does a great job!
This place has great quality and style
Horrible experience at this store. We’ve furnished our entire house with Ashley, but while searching to buy a new sofa and loveseat combo, the manager made our experience horrible. We found the set we liked, turned out it was discontinued and they were only willing to sell us the 14 piece set for $2100, completely ignoring the 50% off sale. We were willing to pay cash and to take the sofa and loveseat today, but the manager just kept on saying no with a witchy attitude. Doubt we will shop here again, thanks for ruining things, manager!
Great prices and beautiful furniture will update on quality once they deliver my living room set
Awesome place
Wonderful store
big show room too many stuff
Worst customer service ever will never buy from here again bought a bed and want a bigger size and they sent me in a loop with everyone and still couldnt trade the bed in and havent had it not even 24 hrs
Many quality levels, best selection, abundant styles, , abundant stock, expert staff, good deals, good delivery and great financing. We bought 1 1/2 years ago. I have been sleeping so much better since then (firm Temperpedic), we bought their best quality bedroom set.
I was shocked at how big it was. Huge selection. Very helpful staff
No free shipping, spending more than 3,000.
Great store
4/12/2021 Changed rating because 5 months ago we applied for an Ashely card and was approved for $7,000.00 dollars. Purchased $3,000.00 in furniture for our new home. I love Ashely furniture and the sales rep was amazing!! After they called the 4th time to reschedule our delivery we canceled the order. Now I can't get anyone on the phone to call me back about a couch we purchase 2 years ago that is broken. I just left my 3rd message in the last 2 weeks. Five stars 2 years ago. Remember to ask about their clearance warehouse
Advertised items not available
Love everything in store
(Translated by Google) They have nothing in stock terrible this store I do not recommend (Original) No tienen nada en stock pésima está tienda no la recomiendo
Found a sofa online but wanted to see in person, so I called and a sales person by the name Steven/Estevon told me he was going to be there till close so stop by. And the sofa I wanted was on display so I can see it. I go in and not only did Estevon leave early to watch a fight but he misinformed me because the sofa was not on display, really disappointed by this... Daniel swooped in and was able to assist us and gave me the price match of what I found online. In the end I was happy with his assistance and purchased the sofa. Now I just hope I like the material of the sofa when I see it.
Great furniture store going back to purchase tomorrow
Grade A+++. Great customer service. More than satisfied with my purchase. Thanks
Bad customer service.
Day 3 and we still haven't solved our return solution. I've called the store and 2 customer service numbers no answer..... horrible experience. Going to have to drive 30 miles and take everything back and hopefully I wont have to go through any BS about returning damaged goods. FRUSTRATING
Good quality and a great customer service.
If I could give zero stars I would. I can write an essay about my experience here at Ashley's Furniture but I won't. Why? Because when I went in to explain my situation with the manager and the store manager all I received in response was "it's a he said, she said." I will not be back, nor recommend this place to anyone. It's been a month and I'm still having issues. First my furniture now on my billing.
In store customer service is attentive. We purchased 2 major furniture items both had severe damage. Return customer service is impossible to get a hold of someone. Phone wait was half hour and yet the warehouse does not answer the phone. After 1/2 hr wait no one answers phone.
We were first greeted by Kora she was not pushy at all she would check in on us right before I had a question let us know the sales going on and offered us deals right off the bat (we did go in on a holiday weekend) then we were helped by Manny, while we we’re initially just looking to furnish one or two rooms we ended up buying all the furniture we needed for our whole apartment with his help, I truly believe he went above and beyond for us, and I’m excited to receive our furniture I will be posting if anything changes
Absolute worst experience ever. We bought a dining set and 4 bar stools prior to moving into our new home in May. They kept pushing back our delivery. Last date was for Aug 28th which is tomorrow so i called to verify the delivery and was told that they cancelled our order due to our financing approval expatriation that no one told us about. We have been standing and eating at our kitchen counter for 4 months and now we have to look to buy furniture somewhere else. Horrible service. Stay far from this store.
Horrible Service Workers Just Wanna Make Money Don’t Care About the Customers. Asked a Question and Worker was Rude Saw Other Customer and Walked Away I’ll will File a Discrimination Complaint With Corporate. I’ll Also Be Calling The Attorney Generals Office and Reporting Issue...
So clean , so nice , so SPENCE
Sales representative was Thomas Hernandez , he was very friendly and helpful. We look forward to doing more business with Thomas. We will highly recommend Thomas to all our friends and family.
Very poor customer service. I regret making a purchase from Ashleys.
It was my first time at Ashley Furniture and it was a very good experience very helpful very accommodating I really enjoy it will be coming back for more furniture
great service!!! I would recommend him to anyone! I bought a sofa set at a great price.
Best experience ever! Ralph Perez is amazing sales person very knowledgeable furniture people!!
Good quality furniture and great sale price love the place.
Huge amount of selections and great prices always someone there to help.
When I get to the store I was greeted and I ask for bunk beds. The person who greeted me asked if I’d like to go to the discounted store behind the main Ashley’s store an I told him no because I’m already here. He insisted that I go because it was so called “cheaper”. I just asked him where are the bunk beds an he pointed to the back of the store. I found the bunk bed by myself an no one helped me. I went to see if the discounted store had any more bunk beds cheaper and when I walked in it was no bunk beds there at all. Just stuff cluttered together. So why recommend the place! I felt like he “tried it”. So I went back and EARL MARTIN was the only person to greet me an help WALK ME TO THE BACK OF THE STORE WHERE THE BEDS WERE LOCATED and helped me get the bunk bed I wanted. He helped me with all the questions I had and offered other choices to me as well. But to the empleee who didn’t help me you deserve one STAR! EARL YOU DESERVE ALL 5 stars!!!
Esteban was our sales guy, he treated us well. Most of their sales people are not professional but I would recommend still trying them out.
Thank you so much Alfredo Virgen for the excellent service! We bought tons of furniture with Ashely Colton location. After few years one of our leather sofa discoloring and Alfredo replaced it, which is mind boggling. Thank you so much from Baig’s family to you and to Ashely furniture. Appreciate it!
Beautiful Furniture!! Pricey but Very Nice
This store is impossible to get thru by phone!!! #badbusiness
Carolina Hernandez Leo raph donnie mikey master splinter leatherhead
Michelle couldn't have been any more helpful , when my husband and I couldn't come to an agreement she stuck it out and helped us to choose something we both loved . Thanks Michelle !
Had A terrible experience from start to finish Ashley sold me a table that was so defective that after I complained about it they pulled it and only gave you back half my money also picking up your furniture here is a disaster so many people waiting for hours just to get their furniture so I made an appointment and still had to wait long before I got my stuff
Went there today and bought my son a new bed and I gotta say, the customer service was out standing... Thanks to Andrew!
Bought furniture and love it!
Worst place to buy furniture!!! Never buying anything their again we’ve had problems with them since December and we are in July now and we still have not received everything. We’ve had to go back and forth to the store to ask what’s going on because they never answer. They always tell us our things are going to be shipped out one day and nothing , i have to call days after to find out that they don’t have what we order in stock and they want us to go back to the store again to choose something else. Worst mistake we’ve done was to buy our furniture there!!!!
I'm giving them 3 stars because of customer service the ppl are really nice but You don't even get fully in the door without someone bombarding you & then following u around. I'm ok with being greeted but after let me get in the store, look around & see what u have, then find me & see if I need help with anything. It's really annoying & it's always more than 1 person coming up to u like they are trying to steal u from another sales rep. I mean they are like vultures. I was suppose to go back & went to living spaces instead. They aren't paid by commission over there so u get alot more breathing room. Other than that they have nice furniture & decent prices....
If you want to walk away with a headache and your sales people/manager write up wrong product than this is the place for you. Hispanic woman I believe her name Katherine/Katy has the worst customer service skills I ever came across. She needs to be more professional in her position. As well for the others I came across Teresa and Sam they all need to be re trained. All of them messed up on product write ups as well product knowledge. Made our experience very difficult and due to them lost customers.
A lot of things there
Too expensive
Above average quality furniture. Shop the sales though for best pricing. Try their clearance warehouse behind the homestore as you may find a deal for some items.
Beautiful furniture like always & great customer service
Best furniture ever cheap prices and excellent customer service
Felt rushed.
Very helpful and they honor online prices
Thanks michelle you where amazing she helped us with our budget and was super patient and best of all friendly
Nice people
Ashley marks up their furniture by almost 200% in their store. I found the exact couch I bought in Mathis Brothers Furniture for $509 after buying my couch for $950. On top of that, the customer service is horrible. I will never buy from Ashley again.
(Translated by Google) There is everything for the home (Original) Hay de todo para el hogar
Had an amazing experience at Ashley's thanks to Michelle!
After reading reviews of other’s experiences with Ashley Furniture when finding their furniture peice came with an unwelcome guest (my guess is powder post beetle), I was dreading the fight. However, I called to report a claim and within one week I had a call back giving me credit in store. I went, picked out a replacement and have it scheduled for delivery. They will also be removing my old dining set. I was a month away from my 1yr Limited Warranty ending. Gwen helped me on the initial complaint. She was friendly and followed up confirming receipt of the images I submitted showing the damage. When I got to my local store, Liz helped me and made sure I was taken care of with no additional expenses. I was so relieved to be have this situation remedied so easily. Now that I know what I’m looking for, and how well it was handled, I will definitely purchase from Ashley Furniture again.
I've been waiting for over 2 months to get my furniture and it still hasn't came in all I do is get lied to
Why would I I met side chic there
Very well stocked store, clean and friendly staff.
My husband and I’s experience at Ashley Furniture was fantastic. Specifically, Thalia Munoz went above and beyond to make sure that we went home with the perfect pieces of furniture for our new home. Though our budget was tough, she took the time to show us several options of quality pieces that we would be able to afford. She was patient, kind, and very knowledgeable about the products. I highly recommend that anyone looking for quality service and attention to detail, specifically ask for Thalia. We can’t thank her enough! Because of her service, we will lifelong costumers at Ashley.
Help came quick , got what i wanted , great customer service
At Ashley home store the sales team treat you very special and they are not pushi they help you alot plus they give you a special discount just for showing up and make a purchase.
Had to take my recliner back for repair now I have the same problem puls a second one. I wish I would have bought the extended warrenty! My next chair will be a Lazy Boy... 😭 From Mathus Brothers
Amazing experience! Charles H. answered every question and was incredibly helpful. He helped us get an incredible deal and it was quick and easy! I can’t recommend Ashley Homestore and Charles enough!
Ali is the best
Was not impressed. Way overpriced n sales rep. Kept changing the prices.
Nice place to buy furniture they were very helpful will buy again.
Sales associate was very helpful. I walked in and knew what I wanted. He gave me the information, I made the choice and bought the furniture. Quick and easy.
Selection for every taste and room you have. Unfortunately after months and two returns I found that the clocks they sell are dysfunctional and they are well aware. Per management they do not tell customers until they complain and return them. I will not be coming back. Who sells clocks that don't function?!
I had the opportunity of working with Daniel Carson, and the experience was absolutely 5 star! Daniel heard what I needed, catered to my shopping style, was patient, and worked to get me the best deal for the budget I had to spend. I HIGHLY recommend shopping at Ashley Furniture with Daniel Carson!
I really wish they wouldn't follow you around the store, trying to get a sell and talking to you literally every 2 minutes, I understand is their job but those pushy tactics are why I walked out and decided to order my bedroom set from a different retailer online, furniture seems nice though.
The very moment I walked in I was automatically greeted which is always good. I was helped well, all my questions where answered. Also did I mention that I received a good discount? Best Place to buy all your furniture needs.
Yajaira was very helpful
I bought a mattress with them , & they were trying to over charge me . When i called to get information on what they were trying to charge me , customer service hanged up on me. I called back , they refused to give me the ladys name. I had to go in the store to talk to them . Plus when you go in store they wont tell you there deals so you can pay more. Never again shopping from Ashelys!
(Translated by Google) Very bad experience. They are very unfriendly. It never does what they say. And they bring you round and round on your incomplete order (Original) Muy mala experiencia . son muy inresposabre. Nunca cumple con lo que dicen. Y te traen dando vueltas y vueltas por tu orden incompleta
Amazing service!!
Was overall very happy with my experience at Ashley furniture
Nice furniture Store
Liz was awesome! Very helpful and took her time to understand exactly what we wanted, considering she was very busy. Can’t wait for my furniture to be delivered 👏🏼
My favorite place
Sweet
The best furniture buying experience EVER! Our sales associate Diamond Mendez was awesome. He was very patient and took the time to answer all our questions. We will never go anywhere else. Thank you Diamond and Ashley Furniture. Also for any of you that live on the mountain don't believe the website because they deliver to our area.
They had beautiful furniture, competitive pricing, and I will certainly go back because the staff was wonderful in helping us with all of our needs
Nice and friendly service! :)
Very very expensive
Well I’ve got to say the customer pick up process was great. We arrived 30 min earlier then our appt time but that didn’t matter. We were in and out in 20 min. Awesome customer service! The order process in the store however was another store. I bought a bedroom set about a year ago. We bought the dresser chest without the mirror and decided we wanted it after all. So my husband went in to order this one piece to go with our furniture set we just bought from Ashley’s the prior year. My husband was told by the first sales associate that he did not know how to do that kind of transaction (really). The second sale associate told my husband that he could not purchase the mirror seperatly and that he needs to purchase a new dresser if he wanted the mirror (my husband wasn’t born yesterday). Then he was told he had to go to customer service because the sales associates could not help him. The customer service department was surprised to hear that the sales associates couldn’t help with this kind of sale and proceeded to help my husband but the problem here was the mirror online was $100 but in store they were charging my husbands $200. Then when my husband questioned the amount the associate said well I can give you 50% off making the final price $100. But cudos to the pick up department!!!
Amazing deal on high quality living room set! Planned on getting piece by piece and Andrew helped us get everything all in one trip and all within our desired budget. Without a doubt, very satisfied with our visit and look forward to returning for our next rooms.
On the pricey side but great selection to choose from and the furniture looks sturdy.
When you go to Ashley furniture in Colton,ask for Ali Assadi, great guy, honest from the get go. He does not try hustle or trick you, just willing to help you get what your looking for
Was greeted by a very friendly and coutious sales agent. Was very helpful in finding what we wanted and offered discounts on the items we bought. She was well informed on the items we we're looking at, and if she didn't know , she 'quickly' found the answer. That you Carolina you were great!
Incredible Customer Service and have an array of quality products!
Great
Ashley's has a huge selection and a Friendly staff
I like the furniture there but the best thing from it is the little lunch place they have inside, they make delicious chocolates in the store tat is inside Ashley furniture. If you go there you must try one of them.
Awesome customer service...thank you
I have to say our sales lady by the name of Jennifer also known as JLo was amazing! Previously we walked out twice because of other sales personnel making us feel pressured to buy. JLo was not like that, she did what she had to, gave us time to look around. And when we were ready we let her know and at the end it was an amazing sale!
Chris is amazing very helpful!
Terrible service. Have made calls for 5 months straight on gift card the owe me and they never send it
The delay my items, some of my items arrived broken and I have to go 4 times to get all my stuff that I already paid :(
I was not greeted by the greeter I walk around the entire store and was never asked if I needed help I saw an adjustable bed that I was going to buy for $1,000 but never got help I even lied down on the bed so I just walked out and the greeter I would think would have said thank you for stopping by but I was grossly mistaken
I new what i was looking for so a quick browse was in order. Unfotunately this place relies on their over zealous SHARKS. If you need high pressure sales "associates" then I'm inclined to feel your product is inferior to speak for itself
🤑🤑
The worse.
Sales associate Sham was very helpful, patient, and gave us a great deal!! Thanks Sham!!!
Very friendly and helpful. Knowledgeable associates. Patient as well. Yajaira helped us and she was great. Recommend this location
Good experience over all.
These people treated us so much like a walking sale. Never have I felt more disconnected and unhappy with how I was treated. I had my whole family with me, and it was very clear they only cared about making commission. We sat there while two sales people went back and forth trying to pawn us off because we didn't get approved for credit. Despicable.
(Translated by Google) very well attended (Original) Muy bien atendido
Creature comfort
Good service
Great place to buy it has good people service and good deals for everyone. You should check it out )
Beautiful furniture large selection. Yahaira was a great sales person
Quality product. Reasonable prices. Fast delivery. Can I ask for anything more.
Always prompt service.
Nice people. Found what I wanted.
Awful everything seems so perfect when you get there. We paid for delivery and it came a week later our furniture was over priced and have scuff marks and scratches. All the employes make you feel so uncontrollable there so rude. I will never in my life shop here again. I do not recommend this store at all.
Let me start by saying this, WE DID NOT BUY FURNITURE FROM ASHLEY. My boyfriend and I stopped in yesterday morning looking for a new loveseat. We were immediately greeted by Bill. He asked if we knew what we were looking for, and I explained in detail what we wanted. Without hesitation he took us right over to the set that was perfect. Now, we spent about an hour in the store. When it was time for us to leave, I was devistated. Why? Because our time with Bill was over. I have never met a more genuine, pure hearted, more kind soul than Bill. During our visit, he had my boyfriend and I in side splitting tears from laughter! He explained that he’s 71 and walks a bit slow which wasn’t a problem at all. There we more moments like when he told us about seeing Jimi Hendrix and Janis Joplin play live and he explained the pure magic that he heard come from the stage. We talked football, my man is a Buccaneers fan and I’m and Eagles fan and Bill talked about older games he’s seen and how football is changed over the years. Now, I could go on another 20 minutes about what we talked about, but that’s not it. I didn’t want to leave the store. I didn’t want to leave Bill. I told my boyfriend that we needed to take Bill with us. Joking of course, I can’t steal a human, but if I could, Bill would be my number one pick. He was so sweet, and kind, and HILARIOUS! I noticed members of Ashely’s staff loved Bill as well. Everyone said hi to him and joked with him and asked how he was doing. EVERYONE LOVES BILL. We ended up going to a different furniture store because they had the couch we wanted in a better color and for a cheaper price. I was in tears. I wanted Bill to have that sale. I wanted to keep hanging out with Bill. I wanted to buy him lunch and listen to more stories. If you see this Bill, tell your boss you deserve a raise. We love you. -Bri and Max
(Translated by Google) Very nice furniture good service very good prices (Original) Muy bonitos muebles buen servicio muy buenos precios
Love the couches I got, but sweet Jesus their delivery service has no one operating the phone lines. They told me to confirm with them, yet they never pick up the damn phone. It's been going on for a week now.
Very nice store. Quality products and incredible selection. Very tight spaces between furniture, making getting around challenging at times.
Furniture is awesome price
The service was awesome. My sales person went out of her way to make sure I had everything I needed. Thanks Yajaira!!! 😁
My partner Chris and I were looking to get a few pieces to furnish our first apartment. We tried a couple places, but had the best experience at Ashley. Linda Lacy was very friendly, helpful, and available. The manager, Alfredo, was excellent in helping us get great furniture at a price we could afford. Chris and I look forward to shopping at Ashley and working with Linda in the future.
Simple they have what you need in furniture pretty good people always help me thanks Ashley's
It has been a great and positive experience every time we have shopped at Ashley's Furniture...Thank You
Lovely place
Visit pick out what you like and then shop online save 100s and free shipping...
I Got A Nice Deal. Thanks Mike.Too Many Items Can Choose Easy.
Saw stuff I liked.
It's close to freeway. Very large furniture store. Good lighting. Easy parking. Lots of agents ready to help you buy....
Terrible customer service. I purchased a very pricey sofa and even bought the extra warranty in case anything happened to it. Well, the seams are coming loose in one spot, I called them to come fix it and the sent someone out. The guy said it would take like 2 weeks to fix, well 2 weeks came and went and they never fixed it and just gave me the run around. It has now been over 6 weeks and I have a damaged couch that I paid an extra service for that they never came back out and repaired. They did not honor their service contract that I paid extra for on top of the couch. Very bad business practice, everyone I call just pretty much tells me too bad and that I can pay for someone to come and repair my couch. What??? I already paid for that through Ashley Furniture. So now I have a very expensive couch that is coming apart at the seams and they refuse to repair it.
Hot looking girls wrk there i like it there👍
Max from the Ashley’s located in Colton was excellent! He gave us our space while staying near to answer any questions we had. He guided us in directions for what was suiting our needs. The store was amazing and Max was hands down the best salesman we’ve ever had!
Our salesman (Edward) was absolutely fabulous....He was knowledgeable & Very friendly, my family had a wonderful shopping Experience...We will return again when we need more furnishings...:)
Patricia, Thank you for such an awesome experience. Your knowledge about the product was extraordinary. Your honesty was greatly appreciated. The best shopping experience I have ever had.
Sales person was very helpful and not at all pushy. We were very happy with our experience there at Ashley's in the city of Colton. I would definitely ask for Bill (William).
Michelle is awesome
Steven C helped us get all we needed for our home renew. He is awesome.
Edward was great. He’s not a typical pushy salesman that pretends to be your friend just to get you to spend more than you’d like. He was a geniunely nice guy and very patient. He took the time to show me around and didn’t mind showing me things multiple times. Overall, great experience with Edward.
Great costumer service by Paolo Valenzuela.!! 💯
Great service, great furniture and great prices
Rick is very knowledgeable , customer service very helpful
Good service and neat store good place to buy furniture!
Kim ( our salesperson) made our experience phenomenal. I have two kids and she was being very patient everytime I had to go run off and chase them down in the store lol. Furniture can be a bit pricey but nothing good is cheap right? Kudos to Kim to for giving us a great deal on our sofas! Will be back
Aziza was amazing very helpful!!!! I will be coming back to see her soon!!!
Michelle was very helpful in helping us select our furniture... thank you Michelle
Really nice place to shop for furniture and very helpful employees/sales associate, specially Patricia B. She was really helpful and I didn't feel pressured into buying furniture.
Patricia was awesome!! Love my new sofa.
We had an awesome experience.. There was a huge variety and no pressure just helpful sales people. This is the place to buy furniture.
Very nice, sales associates very helpful and knowledgeable.
Michelle was the best sales associate!
Its very very nice good service
Great customer service, amazing deals, and all around great place to shop.
Linda was very helpful.
Wonderful
Diamond was a perfect salesperson . He was very helpful and not pushy like sometimes expected. He helped me with my purchase on several trips before I finally chose what I wanted . Thanks Tim
Hyam is truly the best, she answered all my questions and gave me the best sale ever. I highly recommend her at the Colton location. Can't wait to receive my kids furniture ☺
Today I walked in Ashley’s with the intent of looking for a living room set upon looking we were approached by a gentleman by the name of Earl not only did he make us feel like family he had the most charming and respectful way about him not overbearing in the least if only every buying experience could go as well as today did. We left with the living room set of our dreams and a smile on our faces thank you so much Ashley’s for employing Earl to help us with our purchase today we will definitely be coming back!
We always love Ashley Furniture and this time, had a really good sales person that answered all of our questions.
Good selection, found the quality of what we were looking for.......holiday discounts and some negotiating brought price point on par with competitors. Ed Al-Helo, our Sales Associate (at the Colton Store) treated us with professionalism and closed the deal for us. We are pleased with the service, the quality of our purchase and would absoloutely return to Ed for another purchase.
Really good service. Really patient when looking around for pieces. Repititive on important information.
Aziza was great! We were looking to furnish several rooms in our house. Aziza greeted us, directed us to the area of the showroom that we needed to be in, and let us be. She left is to explore, but stayed close enough to see when our expression changed and we needed help. She kept track of our likes and dislikes and made suggestions to keep within budget! Great experience!!
Great Service!
Our sales experience was exceptional!
If I can, I will give 10 stars. I purchased different items from Ashley in Colton CA. Sale person Daniel was amazing! About delivery: it was like a roller coaster😂. I waited for delivery , but at 6pm received call from Ashley that the truck was broken very close to my house. I was very very angry. Wanted to return undelivered items... And when I wrote complain, somebody rings the bell. It was like a Christmas 🎄! Truck drivers Wilber and Mauricio asked a tow company to tow Ashley’s broken truck to our house. It’s awesome! Very happy with furniture and how Ashley’s drivers managed the problem.
(Translated by Google) Excellent deal. Thanks Francisco (Original) Exelente trato. Gracias Francisco
Sam Franco was an amazing salesman, he knew the inventory and gave us a really good deal.
Liz Martinez helped us order the majority of our furniture & gave us an amazing deal. She was very transparent with the prices and was helpful finding the best price! Highly recommend mention her name and she will help you out !
We had an amazing experience at Ashley! Got a great deal, they had exactly what we wanted and the sales guys were very informative, not pushy at all. Everyone should buy furniture here. Also they have a cafe inside!
This place delivered the best furniture buying experience of my life. Phil is an amazing sales guy, he wasn’t pushy, answered questions, and just let us roam around. Aaron, the manager, is the man. They really took care of us. We had been shopping at Living Spaces and LaZBoy, we won’t be back to those places. The experience here was just so much better, never felt pressured.
Thierry treated us with excellent customer service with finding our couch ,we will definitely be a return customer.Thanks
Great service
Michelle was very good at helping us, she gave us our alone time, and when we had questions she was right there.
Terry was very helpful and I received a huge discount also
My visitation to Ashley was great! My sells person, Yajaira was super helpful and very knowledgeable and knew a lot about the products in the store. I will be returning and Im going tell all my family and friends about her. Thanks Again
Everyone is very helpful at this place. I genuinely enjoyed my experience in this store.
Yajayra was the best sales person I ever deal with I recommended 100% I will definitely recommend all my friends to her she has a beautiful smile
Thalia was great help and very knowledgeable!!
My wife and I went in to buy a bed and we received outsanding service by Edward and his manager! I would highly recommend Ashley furniture and Edward to anyone! He was extremely knowledgeable and went above and beyond to make sure we had a great experience!
(Translated by Google) Michelle is a very kind young woman, she answered all my concerns and always with a good attitude and sympathy. (Original) Michelle es una joven muy amable, respondió todas mis inquietudes y siempre con buena actitud y simpatía.
Michelle was a great help and gave us great service.
Great prices
Earl was excellent and great personality
The experience at Ashleys was great. Our sales peraon Yajaira was such a great person. She showed us a great selection of items. And gave us a great deal on on our new couches.
George Tejeda was awesome! Great customer service from beginning to end ! Yay! 5 star service !
James babatunbe is the best sales guy they have! Ask for him he doesn’t BS and let’s you shop without pressure. Ask for him and you will leave their happy with a great deal!
Tevin was excellent definitely woukd come back
Carlos was the best sales person we’ve had at a furniture store.
She was very helpful & very nice person
We've bought a few items here. The furniture quality isn't the absolute best, but you can't beat their prices. Always compare their quoted prices in the store to their online prices, though! They change so often that you will want to get the best price they are offering at that time.
Brian glass help me buy a mattress
Great deals and options
Michelle was very attentive and helpful.
Brian was a excellent salesman.
The sales team and the installers did a very good job. They were friendly. I will recommend this Ashley Furniture store the people that I meet.I was dealing with this store for about 15yrs always friendly.
Aziza is awesome
Not very good quality...
Edward gets 5 full Stars!!!!!! He knew exactly our needs and showed us wanted we wanted to see in a couch! He worked with our price range and seriously got us the BEST deal EVER!!! We will def shop here for the rest of our lives!!!
Horrible!! I wish I never bought anything from them! The salesperson "overpromised and way underdelivered." He lied about the product warranty, so when I had an issue, he never responded to my calls and texts. I called corporate, and they said they would send an email to the store and regional manager, and they never responded! Corporate is not going to help either. They always use the excuse of "well, your warranty is void because..." Buy elsewhere!!
Earl was very pleasant and knowledgable on all products. He is very easy to work with and we are very happy with our purchase. We will definitely come back to buy again .
Aziza Mozhin provided excellent Costumer service...i was in and out in no time.. The Manger was great to assist as well....
Michelle was a great sales person!! Helped with our needs today !! Thank you
Love Ashley home they have wonderful great service
I give u five starts. it was a really good experience. We were greeted by Hyam , she introduced herself and did not bug is or follow us around. She was VERY helpful and got us our New sectional in 4 days. The two guys who delivered were polite and efficient. We thank you for a great experience shoping Thank You GAry n Judy Bertoldi
Al did an amazing job helping us pick up our new living room furniture.
Steven is the absolute best, he is very informative, and made experience at Ashley’s furniture a great one. I will definitely be returning in the future to see him for my home furnishings needs. I highly recommend him!!
My husband and I were in the market for a sectional. We walked in and intended to "just look". I was looking for a specific style and quality. Edward was our sales associate and he was very knowledgeable and extremely patient. My husband and I did not feel like he was just trying to make a buck. Our experience with him was so pleasant that we ended up buying a sectional and a mattress. Kudos to Edward!
Patricia was very personal and attentive. She interacted with my whole family, children included. 😀 Thank you for the excellent service and ensured accuracy!!
Michelle was beyond amazing. Helped my whole family find exactly what we were looking for. She was extremely helpful and very knowledgeable. We will be back to Michelle anytime we go back to Ashleys. Which will be in the near future. You guys have an amazing employee. Thanks again Michelle. ♡ The Mullen Fam.
Phil was great!!!
Michele did a great job explaining everything
Michelle Arellano!!! She did a great job at assisting us and figuring out what exact couch we wanted. If you are ever looking for furniture ask for Michelle!
I loved their furniture
Good experience with sales person help me really get our #1 option
Bought a sofa set for a great price. So far it's held up pretty good. However, I find their sales approach to be very pushy.
Good quality furniture and great service
Beautiful showroom and very friendly salespersons. Earl was very upbeat and knew his furniture. The place was clean and comfortable with lots to choose from! They even matched an Internet Price and we got a great deal! Will definitely shop here again.
Customer service and knowledge of the different items available that would best suit my needs and wants is always on point when coming to the Colton Ashley location.
Paola was very helpful and patience. He took his time and made us feel welcome there!
Large selection & fantastic service!! Lillian was very knowledgeable and personable!! Definitely would deal with her again!!👍👍
Phil Thank u for eveting...
Phil, was so animated that I ended up buying a living room . His service was fantastic!
Great choices
Wilmer, the store manager, bent over backwards to give wife and I the best deal I've seen yet. I'm a long time believer in the Ashley brand, but this time they hit it out of the park! Miguel G.
Great prices and great furniture.
Service was excellent, they price matched to the web site price, and answered all of our questions. Nicely done.
I went in to browse bedroom sets and Liz Martinez gave me a great deal I couldn't refuse! Great customer service and she helped me with great financing options. Thank you Liz!
Polite staff very helpful
Carmen was very helpful with the purchase of everything I purchased. Thank you!
Edward Was an incredibly professional patient and well informed Salesman. I will certainly recommend him to family members and friends. An exceptional young man with excellent salesmanship qualities, knowledge and above all patience. It was truly a rewarding experience. Thank you
Earl was great to work with. He addressed all of my family needs and was joyful and upbeat the whole time.
We got an awesome sales associate, Lilly Gonzales, who helped us with all our questions and got us out in record time.
Maria Martinez gave amazing customer service and made my experience very enjoyable. She was patient with me and made me feel like the top priority of her day. I literally could not have asked for better service. I will recommend all my friends and colleagues to this location
Laurence is excellent. He was very helpful and polite and was able to find us everything that we were looking for. Thank you
Ashley was the best. Myra Tan was knowledgeable and help us make the best selection and prices were the best in the IE.
This morning I went into Ashley home store with my family to pick out a bed for my 4 year old. Jeff the sales men was so helpful by finding exactly what I was looking for at a reasonable price. I’m most definitely going back in a couple of weeks for a bed for myself.
Great prices and really helpful sales people I would definitely go back!
Enjoying all the furniture I have purchased and the buying experience was pleasant. Myra our sales person is a joy to work with and made our buying experience easy and stress free.
Big Ed was really helpful and helped me find everything I need!
Eddie is professional, very nice and helpful!
Had great service from all sales associates. They were very patient and helpful.
Earl was our salesman and he was great. Very informative and helpful without being pushy, which is very hard to find. Thanks for making our purchase a good experience.
EARL IS A GREGARIOUS, kind and knowledgeable asset for Ashley. He is attentive to EVERYONE'S NEEDS. *****
I had went into the store a couple days ago to look at some furniture and with the help of Maria, I walked out a happy satisfied customer. She did a great job!
Hyam was the absolute best! She was informative, patient and knowledgeable. I initially went on a Sunday to browse, she have new her card. When I text her she remembered my name and waited for us even though she was off. I am super happy with her service and highly recommend others to visit Ashley and ask for her.
Hi I was helped by a person named Kora. She was very helpful and patient as I ask about many different types of furniture . I would recommend her to family and friends when they go to Ashley’s furniture.
Kora
Today was my first visit to Ashley's furniture in many years and I must say, it was a pleasant trip. With the help of AJ and his manager Fransisco I was able to pick out the furniture of my liking with the greatest of ease and confidence that I would get the best deals and treatment. I ended up furnishing my entire house and had a smile on my face after working with both of those gentlemen. Will definitely be back to get more furnishings.
Kora waa an exceptional sales person. Great energy and attitude.
This place was awesome! Every body was so helpful, and prices are reasonable and its high quality too. Love Ashley’s homestore ❤️ 🏠
Great Service!
Kora is great
Lora was very helpful. Definitely knows what she's doing. Great experienc. :)
I love this place. Kora is always so friendly and helpful!🙌🏼
Kora awesome sales associate !!
thank you Edward goes your help...
Thalia was so kind, professional and spent about 3 hours focused on us to make sure we got a deal that we were happy with. Would definitely go back, specifically to her, for our next furniture purchase.
michelle & Alfredo did a great job!!!!
Jefferson is phenomenal.
Thierry Dilan was a great sales person. We just purchased some awesome leather couches at a great deal with no interest on financing. Managers really work with you. It’s not the first or last time we will shop with Ashley. World class service!!
Al was very knowledgeable about the mattresses and helped us find the perfect mattress to meet our needs. He was patient & helped guid us in the right direction with an honest approach. Not to mention we got a very good deal. If you come to Ashley furniture, I recommend Al to help you find what you need.
We recently sold our home and all of our furniture as well...needles to say with a new home purchase we also needed new furniture! Yahaira was extremely patient, helpful, and dedicated. She helped us buy everything from our 4 kids bedrooms, living room, and decorations! We loved our experience here and her manager was also extremely helpful! We will be coming back here in the future and will be sending out family and friends!
Great customer service.. AL did an outstanding job!
Got a great deal
i have very good service patricia B was the best .she helped us out and gave us a good deal.prices are great here .their service over all is great .will be a returning costumer .
Philip is the best all around amazing salesman. We couldn’t be happier with our purchases. Please go see Philip when you are in need of furniture of any sort. He is the best!!
Josh did a great job
Iziza was very helpful! We left with exactly what we wanted!
Al took care of us with A+ service quik an easy!!!
Great experience. Our sales associate Paolo Valenzuela was super helpful and went out of his way to make us see the furniture as of we were already in our home. Would recommend Ashleys and Paolo to anyone looking to buy furniture.
Paolo is the best awesome sales man takes really good care of his people if you need anything look for Paolo he is the right man to help!
Great customer service by Kora, she lead me into buying a temperpedic at a great price!!!
Kora was the best!
Kora was great! She provided the best customer service!
Went to Ashley furniture to look for a bedroom set. I had a pleasant experience, One of their associates named Kora was great she was able to answer all my questions, she helped me with my options.
(Translated by Google) I was awesome (Original) Aj was awesome
Kora is awesome ! She is such a great worker and she makes my shopping experience great!
Kora was very helpful! She made my experiance at Ashleys incredible , also to mention she was very helpful! I will definitely be returning for more furniture
This was my first visit to Ashley Furniture. The sales associate Liz was extremely helpful. I would recommend this store. Will definitely come back.
I have been a returning Ashley's customer for many years now and have a credit line with them. My 1st visit to the store I was only taking measurements, pictures and getting prices. I was unsure if certain couches would fit so I told them I will need to come back. They kept insisting I buy the couch that night and upon delivery if it doesn't fit then I just don't accept and send it back? That's the worst plan I have ever heard. I would have to returm to the store and pick out another couch and then wait even longer for it to be delivered. I return a few days later and purchased the couch, Only because I was able to get it down to 60% off. I needed a couch ASAP and made that very clear and they told me I would have it with in 2 days. So after going through with the order I find out only 1 of the 2 pieces was available immediately. It wasn't even available or delivery, So I arranged for warehouse pick up a few days later. When I returned with the couch the power supply package is nowhere to be found. So I called the warehouse and spent a couple days going back-and-forth, they located it and left it at the store for me to pick up. I had asked them to send me a picture of it to make sure it was the right one before wasting over 2 hours. Of course it was the wrong plug. Now i have to call the warehouse again going back-and-forth few more days until they find the correct power cords. I finally drive out to pick up the power cords because now I have had the couch for over a week and haven't been able to use it. When I get there only one of the power cords is there, so now I have to wait for them to try and locate another 1, luckily they were able to. I ran into the sales guy and told him I didn't like the way the 2 couches would fit and I wanted to possibly exchange or return. At this point I still only have the one piece and the 2nd piece is due to be delivered in 3 days. He called me over to where he was talking with his manager and he said that since I picked the couch up and I cannot return or exchange it. I tried to explain that I have just gone through a whole mess of trying to get the damn power supply in order to even use the couch so I wasnt even using it? I have the power supply in my hand I told him, how is the couch not still not brand new? Still they kept saying there was nothing that could be done, so I asked why did you tell me when i get the delivery I could send it back if I didn't like it? Supposedly that policy is only for delivered products. So anybody shopping for furniture here or anywhere just be careful and try to ask as many questions as possible because they will tell you whatever you want or need to hear to make purchase.
@Real Earl!!! Had an AMAZING experience! Had us laughing the whole time. Really took interest in our needs.. He is honest and just full of great customer service ... he was ready for us. Thanks again Earl!
Very good service, very informative but not pushy.
We came in trying to find a new furniture set and where quickly greeted my Max. We told him what we where looking for and he helped us get it. The best part of the deal is when the manager Wilmar came to help close the deal. Extremely friendly and listen to all of our concerns, and gave us the managers special. They do work as a team, to of course make the sale, and make sure you leave happy. Thanks guys!!
Great service and great deals! Friendly service!
Patricia was extremely helpful. She gave me all the info I needed.
Carmen helped us and she was fantastic..we will refer our Family and friends..
Linda lacey was asome she help us pick up what we needed and was patience thank you
I love Ashley Furniture. I've had nothing but good experience with the amazing quality furniture and most importantly the staff. Everytime I go in there I'm greeted with friendly employee's, they don't pressure you and let you lead the way. Management is outsending and superb. Francisco Leon is the manager and he's always out on the floor actively overlooking his employee's and makes sure to always answer any concerns or answers. He's friendly and professional. I feel at home when I'm there. Ashley Furniture is the best place to invest in your home hands down.
WoW!! What a great experience I encountered while furniture shopping at Ashley's. Now for me to be writing this review of course the quality of the product and the multi selection of the various household components were satisfying to my desires but the true winner for me and cause for this review is solely in regards to the BEST customer service Representative experience I've ever had. Bryant Trujillo was not only patient and helpful without being forceful in any way as it literally took me five and a half hours to furnish my whole house but he also put on a great show of Excellence as he knew how to effectively communicate with me, actually listened to my desires and met them without hindrance. Bryant had a great deal of knowledge regarding the stores product and displayed a passion that I haven't seen in a while as he was able to thoroughly give a history of the furniture development along with the product knowledge, not to mention the amazing price I was blessed with. If you're looking to purchase any household Furniture and desire a hassle-free experience, with an Honest, knowledgeable, yet down to earth sales representative who is truly out for your best interest, make sure to stop by Ashley and specifically asked for Bryant Trujillo. Thank You Mr.Trujillo, your a Blessing!!
I wish I could give this place ZERO stars. The worst customer service I have ever experienced. I was promised a delivery on a certain day. On that day they told me that I was not scheduled for delivery and I would receive my furniture the next day. Every person I spoke with would not give me a delivery time and said they had call dispatch promising me a call back. I finally got a hold from someone who told me my furniture is not even scheduled for delivery. I have attempted to speak with the manager and sales representative multiple times and have been told they are busy. I have been hung up on multiple times, put on hold for long periods of time with no answer and been promised calls back. No one has been able to resolve this and I have no idea when I will receive my furniture. I have been getting the run around with every single person I speak with. Having paid $200 just for delivery/installation I expect the furniture to be delivered as promised. I will NEVER do business with this facility again. I will warn family and friends to stay away. This place is not worth the headache or time I have spent trying to fix their mistake.
I experienced furnishing my home for the very first time at ashleys. As it took us serveal hours to choose from a variety of beautiful, great quality furnitue, the sales representive Bryant Trujillo was very patient and informative. I was able to get exactly what I wanted, confident my husband and I made the best choice .Now with our new Tempur-Pedic mattress I am grateful knowing we will get the best nights rest we've ever had and also enjoy out beautiful furniture. Thank you Bryant for you time, product knowledge and treating us like more than just a sale but as a valued customers.
Working with Mike Stasi was an enjoyable experience as we shopped for furniture. He was very professional and understanding in hearing our needs and helping us to find exactly what we wanted. He went above and beyond in our opinion, and we are very appreciative of his efforts. Thank you Mike for a job extremely well done! We will definitely be back to Ashley furniture again in the future!
My husband and I came to only buy living room furniture. We did stop by to look at the mattresses and received the help from Yajaira. She was very informative and patient with us. She did let us know if we bought everything we would get a crazy deal. We ended up buying the mattress and the furniture. She was right her and her manager were able to give us a deal we could not pass on. I would recommend this store as well as Yajaira. I will be back in the future and will be asking for her.
Earl was amazing we had a problem with a order and he got my back and fixed it for us thank you
I give Ashley Furniture in Colton, CA five stars. We went in today to purchase a guest bedroom set and Francisco Leon, one of the managers, gave us a great deal we just couldn’t pass up. Not to mention, all my furniture has been bought here at Ashley for their great quality and I’ve never had any problems with it. I would highly recommend Ashley Furniture to anyone looking for an awesome deal. 😉👍🏽
Great customer service
Bought a new bed. Liz Martinez was a great help.
Exelente
They did a good job helping me find what I wanted fast
I just had the best experience at Ashley furniture!! Kailey was an amazing employee and her customer service was great ! 5 stars!
Bill was very patient, knew exactly where to take us to find the styles of what we were looking for. He built more on a relationship level instead of a salesman making a pitch about why we should buy, which made it so comfortable as we went along looking at each item. Great employee, great experience, I would definitely recommend coming here and I myself would come back as a repeat customer.
I purchased a new bedroom set, I could be happier with the quality of the set. What was more remarkable was the service and the ease of purchasing. The staff was friendly and helped me immensely on narrowing down my choices. I am very happy with my purchased and would recommend to my friends and family.
Great experience! They were so patient with me and I was able to find exactly what I was looking for at an amazing price to fit my budget. Will definitely be going again. Thanks Annette at Ashley’s!
This place is amazing!!! I definitely recommend coming back and asking for kayligh she was a big help :) !!
They had amazing customer service while I was there. They did an amazing job helping me and they were so friendly and welcoming!
I had such a great experience with Kailey. She was so polite, reapectful and helpful. She knew a great deal about the products and services offered . She helped me resolve my issues and get exactly what I wanted. I will definitely be doing business with Ashely home store again ! Five stars all the way around !
Kailey was so nice. She showed me everything i wanted to see and was really supportive. The atmosphere was great. Thank you for your time.
I’d spoken with a girl named Soniraye and she was very helpful. I’ve contacted Ashley Furniture many of times and I’ve never had the kind of customer service she had given to me. She’s the most helpful and kind representative that I’ve been in contact with. Definitely asking for her next time!!
Great costumer service. Amazing.
Soniraye is amazing and the customer service is great!
Gabby is the best thing to happen to customer service
Bill was great help... Very nice man... Lovely store full of wonderful choices. We will return to Bill when we need more furniture.
It was a great experience talking to earl this place is awesome n the whole team really helpful thank to everyone
See sales associate Julie Carrillo. Not only is she extremely knowledgeable about the furniture she will go the extra mile to make sure you get exactly what you need and the best deal possible.
Lizbeth went above and beyond to make sure my experience was stress free! She was very knowledgeable, and was able to answer every one of my questions. I am definitely going to ask for her when I go in again.
Really liked this location, I don't like the entire process of figuring out what I need and don't need and what the best combo is but this employee AJ made that pretty simple. It was solid help, got to the nitty gritty just like customer service should be Good selections too, they'll work with you here no matter what!
Was looking for some nice furniture for a good price and Ahmad was very helpful. was very patient and helpful with finding the furniture I liked helping me find some in my price range.
Walked into Ashley a couple days ago looking to either buy or finance a new mattress for my son, and I was greeted by a handsome young man named Aj. I think his real name was Ahmed but he was extremely helpful! He quickly figured out why I was there and went through all my options over with me. He even gave my son some candy and a toy!! Never has someone been so helpful when visiting a furniture store like Ashley. Most people are so pushy but in the wrong ways. I’m glad Aj was there to assist me.
Liz was an awesome sales associate !
The sales person (Pedro Castro)that attended us was very informative ,understanding and patient. I will be reffing to my friends.
I have been there a few times and I never leave disappointed. Liz Martinez is my go to sales associate. She's professional, helpful and gives me amazing deals I can't refuse! Thank you Liz for helping me make my home feel more like a home sweet home!
Great service, timely response to questions and a great deal at the end. Not my first trip here and won’t be my last!
I bought my bed set from Ashley’s and have had the best experience working with Bryant Trujillo. He was very knowledgeable and helped us find the bed set that would be the perfect fit. I highly recommend asking for him. He will provide you with quality customer care as it was evident that he works in excellency and values his customers.
I had great customer service at the Ashley's Home Store in Colton I dealt with mr. Bill Kush he was very great with customer service and helping me choose the right furniture for my new house in Eastvale I am very happy with the customer service and the Great Deals they have given me I will definitely come back to an amazing HomeStore
Highly recommend seeing Ali when visting. Not only did he give us the best deal, but he was also very patient with us and let us have our space when shopping which you don't always get when furniture shopping. Great store, furniture and costumer service overall!!
First time at this location and everything went great! Would definitely recommend to ask for Ali- great customer service and he really took his time to help me out and offer the best deals
Lizbeth Martinez
If you ever need a friendly salesperson, who knows her furniture, goose and see Linda!!! She's very outgoing and helpful.
A great place buy furniture, and great Quality. Thanks to Ahmad J. For the great customer service rate 5 stars ⭐️⭐️⭐️⭐️⭐️
Michelle help was amazing!!
Kora was great
Kora is great !
Kora was very helpful and she knows what she’s doing. Great worker!!
Great service!!! She is awesome, so nice and polite!
Love this place.
Very helpful and accommodating. Thank you Yajaira.
Amazing experience with Earl. He is knowledgeable, friendly and most of all a unique person with great attitude...The store carries a beautiful line of products with great pricing.
Great experience. Ahmad was a lot of help!
Kora is great !
Aziza was very helpful during my purchase and provided helpful financing information
I want to thank Manger Francisco Leon for his help on our recent purchase. He has helped us in the past and always does the best he can to make us the customer happy and satisfied with our purchases here at Ashley’s home furniture store. Frank is a great asset to the company, he sets the standards for a manager position with this company. Thank you Frank.
Great customer service with Alam ! Knows his products! Thank you
Great customer service! Managers polite and know their merchandise.
I have great experience with Aziza Mohsin she was very helpful and nice I bought houseful of furniture from her Ashley has good selection and good price I will tell my friends go and ask for Aziza.
Hate furniture shopping but the sales associate by the name of Brian G. made it such an easy going experience. Very knowledgeable and didnt try to sell us what we didn't want. I would recommend all my family and friends to go see him. He will take care of you.
Awesome
Great selection, great quality and great price. Thank you Mike S. for taking the time to help us figure it all out. I will definitely be back.
Great selections, great prices, and great customer service! Definitely my favorite furniture store!
Very good
Great customer service!!! We had been looking for sometime now at furniture. However there was a few things we liked at Ashely furniture. Once we walked in we where greeted. However, Bryant gave us plenty of space. Never felt like we where being hunted! He did however keep checking back on us and was available to answer ALL of our questions. Glad we walked in when we did.
Great customer service and Chris H. Was a magnificent sales rep. Will recommend Ashley’s Colton to all my people
Ali asadi Really nice guy he was very helpful and answerd all of our questions and was polite. I enjoyed shopping at ashley’s furniture store. Im defínetly going to come back soon.
(Translated by Google) It was a plaser that took care of me. Senorita Yajaira gave us a very good offer in the armchairs that we bought. (Original) Fue un plaser que me uviera atendido LA senorita yajaira nos dio muy Buena Oferta en los silloness que compramos grasias
Esraa help us we were really pleased with service.
My family and I had a really nice experience in the Colton store. Lilly Gonzalez, the sales associate, was wonderful and very accomodating! She really tried to help us get the most savings, provide us with plenty of options, and answered all our questions without being too overbearing. We’ll highly recommend Ashley to our family & friends.
Very helpful and patient. Took excellent care of me and gave me the best service. Shout out to Ed you are awesome!!!
Today we went in looking for a new couch. Hyam was absolutely incredible! She was extremely patient and explained everything to us. Showed us some of the more popular couches but also helped us find something within our budget! We wouldn’t shop anywhere else or with anyone else! Ask for Hyam and she will definitely take Carr of you! Thank you Ashley Furniture and Hyam for finding us our perfect couch!!
Lots of items in the building but not a lot of options for the pieces they have. Other stores have different fabrics and pillows and even though they offer some options, none are displayed on this store.
Poor quality furniture!
Patricia B. Was very helpful and amazing and we got to get a very beautiful bedroom set. Coming back for my living room set soon!
Michelle did an amazing job helping us pick out our new sectional. We will be back to visit her and the Ashley store in Colton in order to furnish other rooms in our home.
Excellent service from Chris very accommodating.
Linda Lacy was very helpful and professional. Alfredo was a great help as well.
Lillian was such a great help and got us a great deal
Linda Lacey was fabulous. Very knowledgeable and super sweet
Hyam, was very helpful. She was extremely friendly made me have a great experience at Ashley’s furniture!
Cora was cxceptional!! She worked with us for a few hours to help make the perfect picks. She then gave us excellent pricing!!! I highly recommend Ashley!
Service is awesome. Casey helped us answered all our questions and gave us a great deal. Manager Francisco was also very helpful and friendly. We definitely recommend this place.
Horrible customer service. Horrible people.
I highly recommend comparing their online prices with their store prices. If you go into the store, you will often pay more. But, if you bring up the online listed price, they will honor that price. We saved hundreds of dollars doing that! Also, although they have a huge showroom, they do not have everything they show online on display, so you won't necessarily be able to "try it out" before buying it.
Went to Ashley Homestore for one reason and came out happier. I want to thank Linda, Aaron and Patricia for thier time and effort to help us out. I am really excited about our purchase. The way they treat customers with respect is why we keep coming back. Keep up the great work and you have my loyalty.
Horrible customer service. They Do Not Honor their Warranties that you pay for!!!!!!!!!!!!!
I want to thank Ashley Furniture of Colton for resolving all of the issues that I need it for making my daughter a very happy young lady on her first apartment thank you for the Ashley Colton team your number one
Love coming here just be prepared to wait awhile it good customer service!
Great customer service from Chris and Wilmer they both new exactly what we were looking for after a few questions regarding style of furniture we liked. Pricing was great and with 72 months No interest . You can’t beat it!
Amazing.
Myra did a great job!!! We had a great experience thank you Myra...
Linda was very knowledgeable and took excellent care of me during my purchase. She was very helpful and courteous.
I think they delete their bad reviews my mom is really upset about her order being wrong wrote a review and it’s gone I will never shop here again You better hope they get your order right because if u want to call the store to try to get a supervisor on the phone trust me it is not gonna happen they never answer !!
Waited 3 weeks for my order just so the sales man can get my order wrong. Ended up with tables I hate,can't get through any phone number , called corporate 2x and still have yet to hear from them. Supervisor no where to be found ever who runs this store !????
Excellent service, ask for Joshua he will take care of you!
I had the best experience at Ashely furniture store today in Colton, CA. My sales person was Julie Carrillo! She was very Knowledgeable, professional and kind. She walked the whole show room to find what I needed for my new home. Thank you so much Julie! Michael White Beaumont CA
Waiting to pick up the furniture at the warehouse takes a few hours. The only downside.
Michelle was very helpful!
The sales woman was extremely helpful, Patricia. The price is always great. We have bought many things there before.
Just a great place to shop at everyone knows exactly what they're doing, and the customer is the number one for them, the representatives for the store they're just fantastic they do anything they can, and if it's in their power to help the customer they will do just that.
I’ll recommend for those that shop at Ashley to ask for Ali or Francisco they will give you good deals this is my third time going back to them I really recommend this location and this guys Ali & Francisco
Al Alam is the best customer service Rep. Always a good deal.
We have been shopping at Ashley for several years now and have enjoyed our experience. The last couple of times we have worked with Earl Martin and he has gone above and beyond for us. Everytime we come back we always ask for Earl and he never disappoints. He always does a great job to cater to our needs and what we are looking for. He is extremely friendly and a straight shooter. We will continue to come back and ask for Earl.
Pricey but great customer service!!!
Furnished my home with Ashley furniture, Great customer service
Yajaira was awesome!! She helped us pick out a beautiful living room set and she had a lot of patience. I will definitely be visiting this store again.
Good value for ur money
I would like to thank Ron at Ashley Furniture for his outstanding customer service and professionalism. Ron really went above and beyond to assist us and was so understanding of our needs to furnish an assisted living apartment for my Grandfather; which has been very stressful. Ron took his time with us and gave us space and the patience we so required. He never once pressured us nor did he make us feel like we had to buy something. We couldn't find a headboard or bed option to suit us and Ron was so supportive to not persist on the subject. He was genuinely sympathetic to the fact that the store didn't have what we needed. We turned our attention to a dining table (an exact replica to one we previously purchased during Ashley's Black Friday event during Thanksgiving). Ron blew us away by matching the Black Friday sales price on the table. It should also be noted that Ron was willing to go to whatever lengths he could to get us what we required delivered as soon as possible (by the date we needed it) and at the best price possible. Ron took our needs to heart and wanted us to leave happy. We appreciate so much the time that Ron took with us yesterday and we were so lucky to meet someone with such a kind spirit. We never once felt like we were talking to a sales person. Talking to Ron was like talking to an actual friend. And to cap off an already wonderful store experience, Ron gifted us with an Ashley gift card. That generous, kind gesture really made our day! THANK YOU RON!!! I would also like to take this opportunity to thank an Ashley sales associate I should have reviewed way back during Ashley's Black Friday event. My recent hectic duties have prevented me from finding the time to write a review, but I have never forgotten the kindness shown to me by Linda. Like Ron, Linda is an amazing professional at her job. She treats her customers with respect and shows them true patience. She diligently showed us all our options with regards to furnishing my Grandmother's assisted living studio. We only had 48 hours to get the apartment ready and we needed a sales associate who was efficient and fast. Linda was just that! She gave us space to choose from the options she presented and was quick to keep all our items jotted down and in order so they could be placed into the computer system later. She was super understanding when we had issues with payment and worked with the billing department to make certain we were not charged twice. Linda is the type of person you instantly feel like you've known forever. She can gauge what a customer might need just by asking a few questions. She has superb skills at recommending just the right items. Many of the items we bought were actually Linda's suggestions. Before this visit, we had only been to furniture stores that pressure their customers, so we were fearful of that same issue. We worried for nothing, because Linda totally stamped out any preconceptions we had about furniture salespersons. Linda never hustled us and gave the impression she had all the time in the world to devote to us and our needs. Linda made us feel like special customers, which was exactly what we needed. Please do reward and recognize Linda for her exceptional customer service skills. And...Rose should be given a shout-out because she took the time to explain the easiest way to review these two fine sales associates online. Rose was so accommodating and welcoming and honestly just a friendly, bubbly person to meet. Rose took the time to chat with us and we shared some of our family struggles with her. She listened intently and really sympathized with our recent stressful family events. It is a rare thing for someone to take the time to listen like that. Rose devoted her time to us and that meant a great deal. She has a level of compassion that is needed in the furniture selling business. We are very lucky to have met her.
It's a nice place, the customer service is kinda persistent which is nice but sometimes I just want to look. Other then that it's clean and friendly!!
Lily is the absolute best. Shopped months ago and brought a friend.
Ron was excellent and very helpful
Brian Glass was extremely helpful! He was so professional and handled us with care. His efforts and professionalism definitely needs to be acknowledged! We are extremely excited about our new living room set and will be referring all family and friends to him. We live in murrieta but going to Colton was definitely worth the drive and we will always consider Ashley's as a top pick for furniture.
First we were very warmly greeted by Sham (an excellent example of true customer service and true interest in the customers wants and needs) and proceeded to guide us in the right direction for what we was looking to purchase. Without being to overwhelming he often would check on us and help us with questions we had always with a big smile in his face. Toward the end of almost 5 hrs of shopping he sat down with us and discussed our options and promotions and just truely helped us understand what we were purchasing aswell as helping us have a great experience while shopping at the Ashely store. This is the 3rd purchase Sham has helped us out with and our whole family is very delighted to have been greeted and helped but such a wonderful person and perfect example of customer service aswell as a perfect humorous and wonderful human being. Definitely looking forward to going to this store again for my furniture needs and going straight to see Sham. Wilmer was also a great manager! Very comprehensive, helpful, and truely interested in helping the customer out in this case us. Wish the store was full of those two examples of great sincere customer service.
He was amazing and took good care of us!!!! Bill kush
James helped us out with a mattress selection. He was very well informed on the many different choices and selections. He gave us all the time we needed to choose the right fit for us! We are very happy with the service we received today!
Steven was very helpful and friendly. Gave us time to shop and made himself available when we required his assistance. We will cone back and refer friends
Took 2 1/2 hours to pick up a couch even though we had an appointment
Bill K. was my personal salesman and he was amazing. He got us the deal possible (at least we were happy with it) .
He was very professional we were not easy customers he stayed courteous throughout. We are very pleased with him!!
Amazing experience. Great and helpful service. Came to get a bed and left with 3 and a couch set. Got a really good deal. Thank you so much Ashley's!!!
We just purchased our living room set and Paolo Valenzuela helped us along the way. He made our purchase hassle free. We highly recommend him and definetely looking forward to seeing him again on our next purchase.
Will say anything about the terms to get a sale and then change the terms once you’re committed to it. Prices weren’t bad...
The salesperson Linda Lock was attentive but not overwhelming. The one thing I didn't like there is that they don't have all leather furniture. What they do have is leather upper only.
Browsing in a shark tank.
Expensive but I like their cafè
This was such a great experience. We purchased all the furniture for our new house and Casey and the Manager Francisco were super helpful and we got an amazing deal! The furniture is awesome ! Make sure you ask for Casey he’s the best!
Brian was great. He handled everything with ease. Even handled the husband wife bickering like a pro. Thanks Brian can’t wait to enjoy my couches on movie nights!!
Hyam is the best !!!! I came here here for the first time and yesssss its bigger than other stores!! Hyam was the first person to asked me if i needed anything and gave me the best customer service ! All sa way.... from the moment i walked in... till i signed my paper !!! She is the Best !!! Please ask for her!
Lily and the manager made our experience enjoyable and stress free. We appreciated all of their help.
Thanks for the wonderful experience. Michelle was wonderful, she wasn't pushy and showed us every option that fit our needs. Thanks
Yajaira did a fantastic job on helping us find what were looking for. She is very knowledgeable with the products that she showed us .
Homa is great!!! She the best, was GREAT with me and my family! Thank you Homa
Thank you so much for being patient, and work with us on the good deal. Lily Gonzalez Excellent job.Thank you for giving us the space and the time needed to talk as a couple.
I have never left this location disappointed. In the last year, I have made three large purchases and at each opportunity I have been provided excellent customer service and assistance from beginning to end. The manager takes pride in the store and will accomodate you beyond your expectations. Thank you for making your home, mine.
Lots of deals
My wife and i like coming here periodically. Great selection. Some items may be a bit on the pricey side. But all in all nice experience.
The manager, Alfredo , is really great and very helpful. He makes sure the customers are satisfied and get exactly what you need!
Oh this is a review for Patricia add Ashley furniture and I just like to say that she was very helpful very curious in it gave me the best prices she could possibly give me
Excellent service. Ashleys in Colton is hard to find, but worth it. Salesforce is courteous and not pushy at all. Wife and I were treated like VIPs, despite our limited budget . We planned to visit several stores but Ashley had great deals and very helpful people.
We found exactly what we wanted at Fountain Valley, with the best possible deal. Ella, the store manager and Ray, the sales associate who worked with us were both very knowledgeable and made our experience very enjoyable. I’ll go back there for sure, and totally recommend this place. Happy happy happy
Quick, easy, no pressure.
Pedro was very friendly and helpful
Patricia took care of us from beginning to end. There was a budget that we were set on and at the end of it all she managed to figure it out for us so we were able to get everything we wanted. Thank you to her and to Ashley’s furniture for helping us with our new home!
Ashley furniture has a lot of inventory, personal are great and helpful.. we recommend this store
Sales person was very helpful, not pushy at all. He was able to answer any and all questions I had.
I had a great experience here at Ashley Furniture the sales representative was very helpful and knowledgeable and made it possible to get me the furniture that I wanted
Very very helpful ! A million awesomeness! Aziza is the bestest
Just purchased new furniture with Susan. The salesperson, Bryan was awesome. O mean awesome. The Regional Manager, John Santos stopped us as we were leaving. Asked me why, we chatted and he gave me an unbelievable price. See Bryan if you go. Anyone who knows me know I don't randomly, just tell you to see someone. But he is worth it. God is so good! !!!
Esraa help me alot and really helpful
Made my appointment in store for Saturday at 2pm. I received a call the following day stating that I needed to schedule an appointment for pick up. I called back and told them that I did have an appointment already set for Saturday at 2pm they double checked and confirmed. When I went to pick up my couch they told me they received an email from one of their associates saying to reschedule me for Sunday at 2pm they said they could still give me my couch but I had to wait an extra hour.
Friendly staff, no pressure Sales!
Great furniture shopping experience. Sales was super friendly and not pushy at all.Yajaira was very helpful and polite. We will definitely hold on to her card for our next furniture trip. Thank you!
Kora was excellent. She helped answer all my questions and ensured that I got a spectacular deal. She was very friendly and I couldn't have asked for a better experience. :)
Thanks for your patience and guidance Linda!
Mideum price okay
The salesman was excellent. However, delivery and customer service were terrible. I was told the item would be delivered on Wednesday. I made arrangements to be here for the delivery. I called the 800 number Wednesday morning to ask for a time frame. I was told the item wasn’t scheduled to be delivered. They tried to blame me saying I never responded to the text message they sent. I said yes I did and told them I had a copy of the texts. They then said oh yes we can see that you did. I was then told they would check with their manager and get right back to me. Two hours later I called them back. Talked to a different person who informed me they had no record of my previous call. Both representatives were rude and tried to blame me for their mess up. Item won’t be delivered for another two days and they still couldn’t give me a time frame. Very disappointing experience. They have my money, but I don’t have the item delivered as agreed upon.
Our salesman, Max, and your manager Aaron are very professional and easy to work with. We will definitely be back to your store! Doug F.
The selection of high quality items was very impressive. Sam was extremely cordial and helpful!
Great service. Great prices. Found everything we needed.
Nathan helped us pick out exactly what we needed and also some extras ... we had a great experience... he was awesome !
Came in to look for a new bed base for my daughter. I'm on a very strict budget and knew I would only be able to afford the base. Well, Patricia was working today and has helped me in the past so I immediately went to her again. She is amazing, super sweet and understood my situation as a single parent. Her and Aaron helped me with the numbers towards the end and they were as to get my baby girl a brand new mattress within my budget!!! This means the world to me right now since she always complained about how uncomfortable her old one is. Much gratitude to Ashley furniture and for Patricia and Aarons care. It's always a pleasure coming to this store!
It is a shame you have to ask people to leave you alone while you shop because of commission-seekers. It isn't the employee's fault that their pay is set up that way so i try not to hold it against them, but I'd just shop online if at all possible. Just like buying a car, the wording on price labels is somewhat ambiguous. To their defense, i can say the same about most furniture stores. If you have the money, the furniture seems good quality. Is it as good as the price tag? I'm not 100% sure in most cases. I thought the store itself was fine and I'd still recommend it to friends, but I'd want them to be aware of my experience. Happy shopping all.
Absolutely friendly staff Manager Arron and Jefferey went above and beyond expectation !! It’s Hard to find associates who care about there customers . My Husband and I went from looking , to buying and furnishing our living room and the kitchen before Christmas that was not our plan due to there patience and knowledge we could not say no . I Highly Recommend Ashley’s Furniture Great Quality, Exceptional Customer Service ,The Best Buying Experience We Had For A While 😃 Thanks To Arron and Jefferey We will be back after Chrismas for our bedrooms 🎉🏡😃 ❤️🎉🏡Thank You Roxanne and Lawrence Malicdem !
Great sales workers very nice and great with Working with the customers especially Luis Hernandez and the manager fransico 👌🏻 Love Ashley’s In Colton
Linda Lacy has a an exceptional customer service. She made it so easy to pick the right furniture for us with no pressure. She was very patient and knowledgeable about the quality of the pieces we were looking at. She also matched the prices at the Ashley web specials which was a great deal. It was overall a good experience with her.
Excellent customer service very happy with my visit
Jeff Wright was an excellent sales person, informative with lots of patience
I came in to purchase a power lift recliner and had been shopping around for a while and couldnt settle on who to purchase from. Carmen was very helpful and was able to give me a great deal. But after leaving this store I was called and told the chair I ordered is now on back order. I was expecting the chair to be delivered 2 weeks later and I was supposed to receive a email confirmation for the delivery date 2 nights before, never got it. I called to confirm the delivery date and was HUNG UP on numerous times. Got through and confirmed the delivery, but again they said they'd call and confirm now the time frame, never got that. I had to call again the day before the delivery date, was HUNG UP on AGAIN. My delivery time was a Friday 1130 to 330pm and I waited up until 3 and called to ask where they were. And .... Was HUNG UP on AGAIN!!! For them to only tell me that its not in stock!!!!!! So why wasn't this communicated to me?? Answer: I don't know... Why would you schedule a delivery for something you didn't have??? The customer service after leaving this store was beyond horrible, never once did they follow through with their protocol. Had to reschedule the delivery and they cancelled the 2nd delivery because they couldn't get in touch with me the day before. Had asked to speak to a manager and the woman on the phone had told me no, and that they were on the sales floor. Argued with her, again asked to speak to a manager and again was told no. She was going to transferr me to delivery but she HUNG UP on me once again! The only person who helped was a man in delivery. Much thanks to him!!!!! I WILL NOT BE BUYING FROM THEM EVER AGAIN!!!! I will buy with AMAZON like I thought I should have in the first place, but I decided to give the sale to a furniture store to help the community and other retail sales people trying to make a living. THAT BACKFIRED
Great experience the person that helped his was really really experienced got us through were in and out there on the busiest day of Black Friday
Had a great experience with him, exceptionally patient, great guy and great deals. Would definitely come back again!
Huge selection to choose from! Friendly Courteous Service.
The customer service was not good. No smiles or welcomes. I'm a black women and when I walked into the store the two store associates at the podium helped the Mexican families in front and in back of me. After walking through the store for about 10 minutes I was about to go back to Mor furniture but sales associate Kora approached me and saved the sale! I would recommend Kora and Chandalier if people wanted to shop at Ashley but the atmosphere of the store was horrible! The sales associates looked miserable and unfriendly. If I had not really liked the sofa I purchased...I would have went back to Mor furniture for my purchase! Their associates were very friendly and welcoming.
Carmen helped us with all of our furniture needs and even won $5000 prize towards our new furniture.
Jayson house is awesome to work with great pricing and service always
Phillip S did a great job. He was extremely knowledgeable and exibits personal customer service. Highly recommend him!
Great service by homa and Alfredo thanks for the excellent customer service
Great experience! Jefferson added terrific customer service coupled with a quality product.
Very spacious but a bit like a car dealership, too many salesmen
Great
James has been a great sales person with our family, kudos for James.
Hello, Ron Cole was the best. He took care of my mom and I wonderfully. He knows his stuff so that made the whole process a great experience! Thanks Ron and we will be seeing you soon. LauraK and "Mom"
Jeffery sales person was great.but when I picked up my merchandise. And took it home and assembled it from box it was damaged.and I know I can't take it back .so how can you examine something in a box for damages. Need to change your policy.on that .will probably never buy from you again. I'll will go some where else. P.s. and i have bought a lot of furniture from you.
Ali was great
Ali Assadi was great with assisting my wife and I choose the best mattress for our needs. With his expertise we will be sleeping good at night now. Not to mention helping us with our new bedroom set. Thanks Ali
James Babatunde was a tremedous help to me. His knowledge and expertise was great as well. I appreciate all that he's done.
Homa is Great! Thanks homa.
We had a great experience at Ashley. Jeff Wright made our transaction very smooth. He was very knowledgeable and gave us excellent service for the bedroom set we purchases. We highly recommend him.
Phil was a great seller had such a great attitude since I walked in the door and was very helpful
Jefferson was awesome 👍🏽
Friendly service and lots of options. Found more than one sofe we liked while shopping.
Edward has a great attitude and was very helpful and knowledgeable, he was very patient and understanding of my wife's needs and demands. We would definitely recomend anyone shopping at Ashley furniture to request Edward.
Shamsul took excellent care of a vet on Veterans Day!!!
Excellent service....horrible IT issues Took over 2 hours to place our order.
The salesman was very helpful, funny, and no pressure. We worked with Bryant, highly recommend him!!
Very welcoming. Shop here for years. Please ask for Hyam.
Al is stupendous!
Today we purchased a more expensive dining room table set then we anticipated all because of Patricia B I knew exactly what to do what to say how to say it provided personal space wasn't overwhelming thanks Patricia
Our salesperson Julianne Carrillo is EXACTLY the kind of person who causes return customers!!! Extremely professional, helpful, HONEST without being annoying! Will definitely be asking for her in January when purchasing a mattress. JA DUNCAN
Julie was the best she really took the time out to help my partner and I out with us being very picky. We found some amazing furniture with great prices. Thanks Ashley and Julie for the great deals and customer service.
Great service.
GREAT DEAL ON OUR NEW LIVING ROOM SET.
My wife and I just moved into our apartment. And we had the pleasure to work with Hyam, and she was just fantastic. We didn't feel like we were being pushed, she was looking for our best interest the whole way thru and my wife couldn't be happier. Best sells person we have had in a while.
You have an outstanding and informative person in Mike Stasi. He is an asset to your store. I will recommend this store and Mike to others.
My husband and I had and awesome experience at Ashley last night! From the time we walked in the door and met Carmen Perez until the time we walked out, Carmen was amazing 👌🏾👏🏾👏🏾! She assisted us in finding the perfect pieces for our new home! BIG SHOUT-OUT to Aaron Clausen as well! He put the cherry on our banana split LOL! Note to customers buying a new mattress... let your body do the talking and don’t go shopping with a price in mind! They are truly making dreams come true at Ashley in Colton😃👌🏾👏🏾! May you all be blessed and thank you again to Carmen and Aaron 🤗!
I had a wonderful experience at Ashley Furniture!! When we first walked in we were greeted with a smile and asked what was it that we were looking for and Carmen Perez took it from there. She was magnificent! Patient, she also listened to what we needed and took it from there. Carmen took my wife and I to each section of the store (not knowing if we were going to buy anything or not) and showed us EVERYTHING. After my wife and I made our selections on the furniture we needed for our home Carmen introduced us to maybe the best store manager I’ve EVER come across. Aaron Clausen came over and discussed the process of how everything works and how financially my wife and I could afford the furniture. He offered us sooooo many options and we also patient with us. Aaron and Carmen showed us some beds and (we didn’t even go into the store to purchase a bed but after) and long story short we ended up getting a bed as well. GRREEEEAAATTT CUSTOMER SERVICE!!! We will be back and we will definitely share our experience with our family and friends! Though the drive may be long for them as they stay out west I’m sure they’ll come to know it’ll be worth the drive!! ;)
They are super nice if you go there ask for Ahmad he is the best super nice makes your whole experience easy . He asked the right questions known what I want, he pointed out a couple of options I choosed they got delivered super fast thanks Ahmad you're great .
Ron Cole was very nice he helped us understanding the discounts they were offering. My hubby and I walked around the store for about an hour to make sure we saw everything they had for beds. After we made our choice Ron helped us make the purchase and ones again we explained everything to us 100%...and YES we'll be going back to this location again to buy drawers, bookshelves and...etc. Ask for RON COLE...his the best sales person I've ever had.
Clean, hospitable associates who let you roam explore.
Bill was very informative and easy going. Very knowleable about the product and was pressuring at all. Great guy.
Nathan and Jeff was amazing. They deserves a promotion for how great they are with customers. They are the reason I will continue shopping here. I truly appreciate their customer service. Everyone should shop here!!!!
Thanks to Nathan who was very helpful. We found exactly what needed. If you need help I recommend you to go with him. Thanks Nathan!!!
Phillip Sequeira was very friendly and helpful. Very knowledgeable about products they sell.
Patricia B Was super super excellent with our service. She went above and beyond the "call of duty".
Ron Cole did a great job !! We r happy with our purchase
Jeff is a great salesman and a personable guy. He made my experience there fun and simple, and helped me get a really good price on my bed.
(Translated by Google) a good experience and good treatment with the sales person elena very friendly and solving all my concerns and willing to work everything within their reach with customers to be able to have the best discounts (Original) una buena esperiencia y de buen trato with the sales person elena muy amable y resolviendo todas mis inquitudes y dispuesta a trabajar todo a su alcance con los clientes para poder tener los mejores descuentos
Liz was fantastic!!
Had such a great experience! Christina Sherer is an awesome salesperson
James was great! Very helpful and made the whole process quick and easy. Much appreciated! Thank you!
We purchased a sectional sofa from Ashley furniture in Colton. Our salesperson, Philip Sequeira, was so awesome! We knew what we were looking for, and he assisted us with a flawless sale and for a minimal extra amount included a 5 yr warranty pkg...we appreciated his no nonsense demeanor, his professionalism and doing business with him on behalf of Ashley Furniture! Thank you Philip!
James helped us finding our furniture. He was amazing and very helpful.
Very slow had an appointment still took 2 or more hours very bad service
Patricia and arron were awsome
Noe Victoria and Francisco was very welcoming and easy to approach. We've been coming back there for 3 days, still attending us with a smile and helping us find a great deal. At the end we got a great offer with no stress if we got great offer or not. If you want someone to attend you well ask for them.
Found everything I needed . Jeff the salesman was great!
When I walked in I was immediately greeted by an associate named Terry (spelled differently ) who began showing me the items I wanted. He then engaged Julie Carrillo who further helped me. Both showed me furniture on their show room floor, as well as online. Julie was extremely instrumental in solving a difficult situation - a trundle without a foot board, as my stepson is 6 feet 4 inches tall. There was not a big enough matching desk for the room that doubles as a home office, so Julie rolled a desk and a corner table over to the bedroom area to help me match the woods. There were extra pieces such as a hutch that fits atop the desk, which she showed, but in no way pressured me to purchase. I also valued her advice on mattresses for the beds, and again, she helped me select comfortable, but not the highest priced items. Both Terry and Julie knew I was just beginning my search and was going to another store to compare quality and price. Neither tried to say that I wouldn't find anything better. (But I didn't !) Julie gave me an itemized list with prices and discounts for comparison shopping and I continued my journey to two well-known big furniture stores. Neither store, nor their sales associates, came remotely close, in their selections or in customer service. They had little to offer compared to the variety of furniture at Ashley. So, thank you to Terry and Julie, and to Ashley for a pleasant experience and for helping me beautify my home.
Thank you so much Patricia for. helping us find the right furniture
Worked was Liz and she was great!
Ahmad Jabaieh was of great help was wonderful to attend our every need
Thank you Amancio for your courteous and professional customer service. Thanks also to your Manager for his excellent assistance .
The Best experience ever Mr Daniel is the best Cant wait to shop again
I must say I am very happy we chose Ashley Homestore to purchase a dining room set. Earl helped us and from the very beginning he was so welcoming and accommodating, he took his time with us as and once we found the perfect one he made sure to help us find matching chairs for the kitchen island as well. His determination in order to make sure we walked out happy is by far what made us appreciate our experience with him and with Ashley the manager on duty (didn’t get his name) also made sure we were well taken care of. My sister and her husband are moving into their new house soon and they love going to Ashley, I will definitely recommend Earl to them so they can experience his great customer service as well.
I did not receive everything on time that was supposed to be delivered. I did not get a cLear date as to when I would receive my table set.
Kora and Paolo we're great! Quick and efficient!! I'm excited to take our furniture home! 6 months No interest .. yay!!! Thank you
Very helpful and knowledgeable in furniture selection. Gave us plenty of time to look around and helped with decisions.
Thierry and Ahmand were great to work with. Help us out with anything we needed.
Had good day Mike are sale guy was very helpful and answer all the questions right .was no push it was good experience we had😃 so Thanks Mike
Paolo was awesome. He got me exactly what i needed. Look for Paolo he'll hook you up!
Paolo was awesome. He was very helpful and got me exactly what I needed. Look for Paolo, he'll hook you up!
Great experience!!!!! Bryant Trujillo was really great!!!!!! He’s a great guy, very helpful and genuine. His knowledge and recommendations played a huge role in our purchase. I will be buying from him and Ashley again! Thanks again!
Ahmad Jabaieh was very helpful with my purchase today. Everything went smoothly and I left with everything I needed.
Great service
Great place and good prices
We had a wonderful experience with Phillip. We moved across the world with my family and Phillip made our overwhelming shopping experience at Ashley´s very enjoyable. He really knew what he is talking about and especially with bed and mattresses, he was big help. We are sleeping on our new mattresses since three weeks now and all of us sleep wonderfully. I would definitely recommend you to ask for Phillip when you go in.
Brian Glass in your sales dept is an excellent young man who took the time to assist my wife and I in selecting furniture for our new house. I highly recomend using Brian for your shopping needs at Ashley. The prices on the furniture were very good making tbe whole experience very good overall.
This place is awesome they greet you fast and make you feel at home Jeannette is a beautiful lady and a good sales rep I hope to come back and purchase some awesome items with her and this store keep up the great job everyone
She help me soon as walked through the doors and i got what i was looking for, thank you
Bill Kush was an excellent sales associate. He was very kind & helpful. I would definitely shop here again.
Thank You Mike!! Our experience was awesome and very detailed. We were able to make better decisions with the educational information that was provided to us regarding furniture quality! Thanks Mike!! We will definitely be back for a few more items 😊
We had a great experience at Ashley furniture. We went to a few retailers and definitely like the selection here at Ashley. We ended up buying whole bedroom sets and sofas from Ashley. Ms Aziza helped us pick out the perfect furnitures for us. She was friendly, informative and made the process extremely easy. We will definitely be back if we need anything else in the future.
Sajjad our sales man and Aaron the manager were more than expected coming here helping us furnish our new home going over the top to help us and answer any questions that we had. Very professional in every way possible they were more like friends than a sales person to me and my family. Would definitely come here again when we funish more room of our home.
Lynda Lacy was very helpful to us, she made our shopping experience the best ever. She deserves a raise.
This was my first time at Ashley's Furniture Liz Martinez was very knowledgeable and made our shopping experience very pleasant we will be looking forward to returning in the future
The best furniture store
Hyam Zarka treated us like Family and made us feel very comfortable. I highly recommend Hyam Zarka she was a Great help. Thank You Hyam from Family Mena.
First time in store and had a great experience with no pressure by Al Alam
Patricia is amazing. From the minute I walked in she knew exactly what I wanted. She is awesome. Great customer service.
The salesperson (Edward) was very proffesional he was courteous and informative. He was able to communicate clearly what cost of individual items/sets would be up front. I also liked the fact that he was respectful of what I wanted to buy and didn't try to push a sale on me. Great experience bought what I wanted and walked out feeling like I got a great deal.
Well let's start off with the first salesman I encountered. He needs to take a refresher course in customer service. The next salesman I encountered Mr. Earl Martin was fabulous!!!! I shared with him the horrible experience with his fellow colleague. He knew that I meant business. He was so professional, had positive energy, and was a let's get it done kind of guy. Later the GM Alfredo came by introduced himself and took care of me along with Earl. I'm a no no nonsense kind of woman. I had one week to furnish my new place. I had a notebook of what I wanted and the date I needed by. They both worked with me. We we're laughing and joking. But you know what even I was helping them read item numbers off the computer. Before you know it I've already spent 5000.00. It was the best 5000.00 I ever spent. It's not about the money. It was about the customer service experience. Earl and Alfredo thank you so much. I will return because of you guys. Earl you need a raise. You are an amazing salesman. You indeed are an asset to that company. Your vibe and personality is awesome. Thanks Alfredo for going out of your way to help me. Thank Ashley Furniture 🤗
Hyam was amazing!
Aziza was great, help us out and kept it quick we were in an out in only 30 minutes.
Nathan was awesome
Ron was an Awesome
If I can give Ashley Furniture less than one star I would. Their customer service is horrible. They will not exchange or take back anything even if you are willing to pay a restocking charge, yet it is not posted anywhere.. If Ashley Furniture disclosed that every sale is final...and posted "no returns or exchanges" like they are suppose too..no one would buy anything... We purchased furniture and we did not know how it would fit in our room and unfortunately we purchase too many piece. When they deliver the furniture they back ordered two piece which we were not aware of it until the day of the delivery. Two weeks later they deliver the last two piece and at that point we realize that it was too many pieces. I right away called and asked about returning some pieces and exchanging them but I was told there were no returns or exchanges but I could talk to the manager and I could tell him my situation.. The next morning me and my husband went to talk to Alfredo the store manager but Alfredo would not talk to us...he was too busy.. so we talked to Katherine, a manager, who is worthless because she has an attitude.. from the moment she walked up...she sounded like a robot saying "we do not take back returns...over and over. I asked her to show me on the contract where it said there are no returns or exchange....and she could not show me. However it does state no returns or refunds on "Closeouts, Accessories, As-is, or mattresses", which our purchases was none of those. We did not want our money back we just wanted to select something smaller. The tags were still on all the pieces. I told them I would wait to talk to store manager... however he still would not come out to talk to us. The regional manager John Santos came out to talk to us...but before we can say a word he said "you are not going to like my answer".. he said it over and over with out listening to us. He made it clear that his job was to look out for the company.. making a customer happy was not a priority.. Obviously Ashely Furniture does not care about customer service.....Buyers beware...once Ashley Furniture takes your money... to not expect the any help with after the sale. Ashley Furniture should be ashame to have those manager represent them.. I will never.. never buy one item from Ashley Furniture. Every person I talk to I tell them to not buy from Ashley Furniture.. even if they are not looking for furniture..
Ron was our salesman... he was very nice and knowledgeable... I would recommend him as an excellent salesman. No pressure..,
Al did more than wonderful thanks so much great work!
Great experience. Friendly sales people..Friendly and helpful warehouse staff. Furniture I bought was not on sale but manager gave me a sale price. Will recomend to family and friends
Ali Assadi provided great customer service. His extensive knowledge of each mattress and bed was explained with conciseness. He is a specialist and gave my Husband and I all the information we needed to complete our final decision in the confident choice we made. We are very happy and thankful for the great customer service he provided. We bought a quality bed and mattress and are excited for delivery date. Thank you Ali, you were great and we will refer you to our friends.
Our experience at Ashley was overall a good one. The was a pleasure to be in the store. Both the furniture and the service were all good quality. Thank you Julie Carrillo (Sales Associate) for your service.
Mike was great very helpful
nnnnn
Was helped by Phil and Jeff with exstrodinary service. Both were patient with us and provided helpful insight with our furniture purchase. Would return again to be helped by either sales men.
Jeff was amazing! Great help! Very patient!
Awesome service. Bought some bonded leather couches years ago and they still have me credit for them falling apart. Bought new couches and process was seemless.
Helpful when I needed it. I don’t like being followed around the store though while I’m looking.
Sam Franco made easy and comfortable will be coming back for more furniture
Came in for an accent chair, left buying a tempurpedic adjustable cool top mattress. Always wanted one and the 6 years no interest was too hard to pass up. Al was very nice and knew all answers to our questions. Friendly, gave us a couple free items to go with, and all will be delivered and setup this weekend. Update: chair was never added to delivery order as promised. I now have to go pick it up unless I want to wait longer for it. Need to follow through on promises.
Mike helped us out with buying a mattress and he gave us amazing customer service!! I plan to come back to him for all of our future needs.
Mike provided us with great customer service, answered all our questions and was attentive without being pushy nor overwhelming. My husband and I got a great deal on a new bed and will definitely continue to prefer Ashley's, it hasn't dissapointed us.
Amazing service by Mike, he stayed consistent butwasmt pushy at all! That's how I like it, go to him for advice and help whenever going to Ashley's 👍🏽
I was impressed by the selection of just about everything. I did my research and Ashley Furniture had good prices AND quality furniture. I decided on a recliner sofa and a matching stationary loveseat. Mike, my salesman, was knowledgeable and patient. The overall experience was great! I definitely would recommend then to family and friends
This place was really amazing they worked with me on getting a very very comfortable mattress after telling them my shoulder and back situations on top of that gave us a really good deal on some furniture the sales floor associate was very nice and helpful along with the general manager there I couldn't ask for anything better then what they
Always a long delay when picking up items even with an appointment.
Fairly aggressive sales associates paid on commission, and some can be quite helpful like ours was - eventually leading us to a touchscreen window kiosk that provided information we were seeking on styles, colors, materials, and build quality - including those not seen/shown on the showroom floor. Great selection and samples of availability on floor, however build quality differs from model to model and list prices are high, with deep discounts to incentivize purchasing not just a single piece but an entire room package or more. If you stick to a realistic budget and don't get carried away by emotions in the shopping process, you'll likely find something that will satisfy your desires and needs without strapping you with huge debt. Note: I didn't see any modern or minimalist styles.
Mr Luis was very professional and Hopeful !!! Thank you again !!!!
They helped me get all the item I need for a great price. Beyond satisfied
Excellent
Salesman wonderful and very helpful. Made appt to pick up loveseat, in and out of customer pick up within 15 minutes. Have not tried out loveseat yet, but it is just what I wanted hope it is perfect when unpacked.
Very pleased with the selection and quality at Ashley. Our sales rep Nathan went about and beyond to help us choose. This included moving furniture and checking if we could change options on some selected sets. Overall we are very pleased and would definitely purchase from here again.
Jeff Wright helped us he was amazing - we did change our minds a few times and he was very patient , we had a great experience, would definitely recommmend him for future purchases
Had a wonderful experience with our purchase. If anyone is looking to purchase furniture ask for Hyam, she will make you feel like family. Thank you Hyam for taking the time to help us with our dinning room set.
Great customer service! I had a great experience! Very helpful! Great attitude. Great guy!! I highly recommend, this person to friends and family. I think he deserves a raise or a promotion!
Great experience, very good service. Very happy with my purchase.
(Translated by Google) Excellent quality in domestic furniture (Original) Exelente calidad en muebles domesticos
Make sure you check your furniture because chances are you'll be missing parts or it will be scratched or broken. I have bought several items this year and I think all but 2 items were missing something or a piece was wrong right out of the box! Beware Check your stuff!! Lilly from the sales staff is great though and will work with you, especially if you have a problem.
Geezzzz! I bought from here once a couple years ago for my table! It was a horrible experience especially getting my table delivered( 2 different times) wrong one. I didn't want to do business with them ever again because they left me tables less for 2 weeks and on Thanksgiving! Customer service is ridiculous- if they even answer the phone! So I decided to give them a try a year and a half -2 years later when I needed new living room furniture(prices are always great). So I bought a set, and let me say..after 3 months the table is already broken and had to have one of the couches replaced because it caved in plus the table was falling apart! Long story short I had to have technicians come out twice..the first one came looked and fixed a screw said he ordered the parts-fast forward a month still nobody called came back anything just for me to call wait an hour to find out that he never ordered them! UHHHH..THEN CUSTOMER SERVICE HAS THE AUDACITY to act like I'm lying!! Yeah had a technician come to my house to fix a screw after I had a list of complaints on the order! COME ON COMMON SENSE WOULD HELP HERE! Another technician finally comes out-gets my parts and couch reordered..pieces come in..fast forward another 2 months and still nobody has come to fix anything!!!!.. So what do I do? Call-they never answer or I will spend all day on hold! I'M SO DONE! NEVER AGAIN!! FOR REAL THIS TIME..I DON'T CARE ABOUT YOUR PRICES OR FURNITURE GUARANTEES ANY MORE!! YOUR NOT WORTH THE HEADACHE ASHLEYS!! PS..BUYERS BEWARE..THE ONLY REASON THERE ARE GOOD REVIEWS ON HERE IS BECAUSE THEY GIVE YOU A $50 DOLLAR GIFT CARD FOR A GOOD REVIEW 😂!! ASHLEYS HAS A GOOD SALES TEAM..HOWEVER THEY PROMISE THE WORLD AND CAN'T DELIVER!! THE CUSTOMER SERVICE MANAGER NEEDS TO BE REPLACED!!
We have purchased furniture from Ashley's a few times. We purchased a bedroom set for my son and also a bedroom set for my husband and me as well. We were so happy with the quality of the furniture that when we remodeled part of the house we went back for a living room set. We met James Babatunde as our sales associate. He was such a joy and a blessing to deal with. He made our transaction so smooth and helped us out so much that recently we went back for a dinning room table and of course we asked for James. You have a very big blessing working for your company! I'm sure we will be going back for furniture for our daughters rooms and we will plan to ask for James!
Salesman was awesome!!! Where house staff was under par.
Horrible, your salesman (Jefferson) left use waiting for 40 minutes while he's said he was doing paperwork. Then we see him helping other people. I understand yuour busy, but if yuou can't help let me know or have s someone else help use. Now, I bought a table and couches spent Almost $3800.00 & I have to wait 3 weeks to get it. Don't you think you should have said that up from, not after everyhrhing is said and done. Never again.
(Translated by Google) One of the worst experiences, lousy customer service, no one takes responsibility for their mistakes they just blame each other and the customer ends up paying for employee mistakes. I WILL NEVER BUY HERE AGAIN. (Original) Una de las peores experiencias, pésimo servicio al cliente, nadie toma responsabilidad de sus errores sólo se culpan unos con otros y el cliente termina pagando errores de los empleados. NUNCA VOLVERÉ A COMPRAR AQUÍ.
Super service, fair deals. I was surprised that we had to pick up our purchases at a warehouse in Colton, that we bought and paid for in Murrieta. Fortunately, that was on our way home (5 hrs away). We had hoped to have everything shipped, but that wasn't available. Our sales lady went above & beyond to make sure we could pick everything up the same day since we don't live in the area.
(Translated by Google) My husband and I were treated very kindly from the moment we entered the store. We ended up buying more than we thought we would buy. (Original) Mi esposo y yo desde que entramos a la tienda fuimos atendidos con mucha amabilidad. Terminamos comprando más de lo que pensábamos comprar.
Love my desk set up!!! Delivery guys were awesome... Thumbs up to everyone!!!
This shopping experience was absolutely without a doubt enjoyable. Daniel Carson was our Sales Advisor and was amazing! He was attentive without hovering. He was informative, but allowed us time to make up our minds. At the end, Mr. Carson was computer efficient, customer accommodating, and handled the entire transaction professionally... I will come back to buy more from Ashley Furniture.
Jayson House was very knowledge and helpful plus he gave me a great deal. I would definitely go back to him for my next furniture purchase.
My husband and I are super Disappointed with Ashley Furniture their products are garbage. You would think at those expensive prices you'd get perfect furniture right? WRONG!!! I'm on my 5th delivery because the warehouse keeps bringing me damaged products. Smh. At this point I would rather shop at living spaces. I really loved this Tamburg set but I still haven't received my furniture since July 10th 2017. The warehouse people are a joke. And so are the delivery people. They don't inspect anything properly. They thinking delivering damaged furniture is okay. We'll it's NOT!!!
Love this place
Edward helped us with creative ideas about furniture and the manager is very gentle and helpful. If you looking for best furniture with great deals I highly recommend Ashley.
Alfredo the store manager was the absolute best. He really took care of me and my needs. Definitely recommend shopping here again. Best shopping experience
The customer service after purchasing furniture is horrible. The representatives are rude and condescending. I had a sofa delivered to my house with a manufacture nail/staple protruding out the back of it. I called to get a replacement and told the representative that I have young children that could get hurt on the couch. His response was " it is your responsibility to protect your children". I was shocked that a large company like Ashley Furniture would not value their customers safety. They will never receive my business again.
Bought recliner couch
I had a great experience with Ashley! They were so helpful and made sure that I found the sectional that I wanted at the price I wanted. Also, their delivery guys were excellent. No problems at all. I will definately return for my next purchase.
Good quality furniture for the price.
Excellent customer service Great furniture at an awesome price!!
Visited Ashley furniture today and was greeted by Julie. She was awesome and walked us around and showed us everything we were looking for. She was very patient with us as it took my wife and I awhile to decide what we wanted. All in all an awesome experience. We will definitely be coming back.
Went to the Colton store. The sales rep, Kristina, was awesome! She showed us what we were looking for and went out of way to get us the best price.
It is like going to a car lot.
Great selection of furniture and reasonable prices. The store was huge. The warehouse on the same property so pickups are simple and easy.
Dmitri was very helpful and awesome. Very good service. Manager was great. We left satisfied.
Wonderful and the people is amazing!
We had a fabulous experience at Ashley Home Store. Our salesman Mike in Colton was fantastic. He directed us to the exact pieces we were looking for and finalized the sale with ease and grace. We will shop at Ashley and with Mike for all our future furniture needs! Thanks!
We had to send the product back because it broke within the first month of having it. And on top of that, they didn't fully deliver the product the first time around. This is the second time they don't deliever the entire order. I don't know why my family keeps going back to them. Very disappointed
We just bought a 14 piece living room set and an entertainment center from here. Thierry helped us the entire time and was so patient with our indecisiveness. At the end he helped us mix and match pieces until we had a finished set that we loved. Highly recommend this clean and friendly store and see Thierry for the best customer service!
Great sales reps. They don't chase you around, give you your space and time to look around.
Lily was very hepful and quick. I came in with my husband. We told her what we were looking for a dinner table for 4 and she showed us a wide variety of the options they had to offer.I highly recommend Lily.
first thing my husband said when we backed up to warehouse is " nicest guys in there". now for the women in office day n night...
They are very pleasant and they let me bring my little dogs in they're quick and very efficient I will do business with them again
Nice affordable, friendly.
Excellent customer service, bought a new mattress and got a deal no interest in 2 years and warranty on it.
Nice furniture but VERY pushy sales
Nice selection of living room & bedroom sets and other home furnishings
Haveing a hard time getting money back on items that where never delivered
They need to stop pushing their extended warranty plan to their customers. They asked, annoyed, me 4 times. Almost made me walk away from the deal.
Bait and switch galore. Their online prices are cheaper than in store prices but they consider honoring their lowest price "promotional price matching" so uncombineable with any coupons they send you. There are a lot of options out there and I'd urge anyone to avoid this place.
Ron Cole. Was great no pressure great huy
Big selection, but prices seemed very high to me.
Ron Cole is by far the most helpful and reasonable salesperson I've ever met. He not only sought to get us a good deal but was respectful of our budget. He did such a great job, I recommended him to a good friend the next day and they bought a couch set as well. If you go to the Colton store, ask for Ron!
Incredible service from Ron Cole, gave us the straight answers and never tried to make us buy something we didn't like or anything that didn't fit our budget. Highly likely we will be returning soon to purchase our next pieces of furniture!
Our experience at this location was great .we had lots of merchandise to choose from .we found everything we needed for great affordable prices .mr. Glass went above and beyond to help us find what we were looking for.store was clean and everyone was willing to help.overall a pleasant experience. .
Ron Cole is an awesome guy. He helped us get our furniture at a great price by price matching all of our furniture! He was a pleasure to work with.
The worst customer service ever
Great price having good sale
I ordered a rug. I was told I couldn't pick it up and had to wait a week and to pick it up Sunday. I showed up Sunday to pick it up and was told I had to wait an hour. I talked to two different people and was told I should have made an appointment. It felt like they were blaming me for not making an appointment but I was never told I needed to make one. I figured the agent I spoke to scheduled me in since I was giving a specific day to pick it up. I'm extremely pissed. I canceled my order and I doubt I will ever go back.
Very good
We enjoyed a pleasant shopping experience with the Ashley salesman. He was knowledgeable, friendly, not pushy and professional.
(Translated by Google) Very friendly staff ... Quality furniture ... A little difficult ... the addresses ... The truth is worth the penny ... (Original) Personal muy amable... Muebled de calidad.. Un poco.dificil.las.direcciones... La verdad si vale la.pena...
Tried to rush me. I don't play that.
Patricia was great!!
Excellent selection of furniture and nicely displayed. Yajaira Cantillano answered all questions with expertise and met our needs. She was fantastic. She made our visit very enjoyable.
Yajaira was the best sales rep ever. She greeted us when we came in and helped us pick out our living room set. She was patient and understanding as we constantly changed our mind. Great pricing and great quality furniture- can't wait for it to arrive!
great experience, Ron Cole was very knowledgeable and helped us find the perfect mattress!
Very professional , great sales person , not pushy very happy with furniture.
Service was very good but in the end I cancels my order and still not refunded
Extremely satisfied and impressed with detailed info and options. The deal was customized to our needs. Sales was very professional and appreciated.
Pushy
Two the furniture pieces came in damaged, the couch and one of the dresser drawers, the second delivery of the bedroom furniture, the guys were not as careful as they should have been. I love the furniture and the service that the salesperson extended to me. The prices were fabulous
Today we went to Ashley’s furniture, we had the best customer service provided by Mushtaq! Ask for Mushtaq next time you go in.
Service at the store was great. We got our furniture on time but our lamps, which were scheduled to arrive February 21st never arrived and we were never notified why. We called and called and called and no one ever answered the phone (we also called several times to notify them that they charged us twice. No answer, I had to drive to the store). In May we finally received a credit for the lamps. We don't regret purchasing the furniture, it looks great but our experience would have been better had they notified us about the lamps in a timely manner and that they would answer the phone, as opposed to us having to drive to Colton to speak to someone.
Worst purchase experience ever, delivery delayed by five month, worst customer service, worst attitude from the store managers, did not do anything to make things up, simply said it's not something they can control, then why did you tell me everything is in stock when paid them? Ridiculous policies on return and exchange, won't recommend to anyone, will definitely stop friends from going there.
We just bought a couch, love seat and 14 piece set with the help from Chris Lopez. He was very knowledgeable and patient with me being indecisive. We will definitely be going back due to the customer service we received. We got a great deal and couldn't be happier with our purchase
Decent selection but the prices were high so I went to Costco instead.
Always friendly employees, but the furniture is a little pricy =/
Customer service is awesome here. Nathan Bowker is amazing and was very helpful. I would definitely come back for my next home purchase.
(Translated by Google) More or less the service in the Colton store until now and something that has not been given to me since more than 1 month thanks (Original) Mas o menos el servicio en la tienda de Colton asta ahorita ay algo que no me an entrgado desde ase mas de 1 mes gracias
The quality of the furniture is excellent but the service of the sales person is not the greatest I bought a dinning table set of 8 chairs that it had to have 8 plates mats, dinner ware plates for 8 and a floor mat ,when I pick it up I though everything was there so I wentered home when I open the boxes I only had dinner ware for 4 people and the floor mat was not the one I chose I tried to call the store 2 time they said they will call me back they never did so when someone purchased anything from the store and pick up your self make sure you open the boxes there.
I REALLY like Ron Cole (not completely sure of the spelling- I called in and described him, and got his name because, I'm sorry, I had forgotten it). We found him in the back by the mattresses on our last visit. He is so nice, helpful, knowledgeable, and humble. We were connected by him with John, the district manager, to find on the floor what we had found online and wanted to see in person. John's no-nonsense approach, knowledge and assistance led us to make a purchase and turned my opinion of this Ashley Furniture location around. John tried to find the set in the showroom for us, as he knew exactly which one we were after and had seen it before, and then when it wasn't there, he found it in another location, and had that store manager send a picture of it through his cell phone, to give us a better idea of the look/texture than what was pictured online. He gave his opinion of that set, in relation to another onsite that we were considering, and it led us to make a trip to the West Covina location, where we were met by Scott, the store manager, who was also great, and where we eventually made the purchase. We picked up the set at the warehouse the following weekend in Colton, assembled it ourselves, and everything went smooth, as personally guaranteed by John. We were very pleased with our last visit. I write this review 1) because I like the Ashley brand, and 2) for these three individuals, so shoppers will not be discouraged by the hard sell tactics of some of the salespeople there. I've visited Ashley before and walked out because of the nonsense, but because I like the brand, or like in this case, a couple of dining set options, I've come back, to try it again with someone else. This last visit, instead of leaving as we started to and usually do, we came back in and found someone else that we could work with and we ended up very happy that we did. I'm recommending that if you like the furniture and the prices, but you don't care for your salesperson, get someone else. There's some good folks in there, when you find them- and if you can't, ask for John.
Ashley furniture knows customer service. I have not shopped for furniture in years because I don't like to shop but my experience at Ashley furniture was great. I walked in and walked out with a new bed and then went back for a couch. Next a kitchen table. I will only shop at Ashley's. they have everything you would need including excellent customer service. Thank you Ashley's.
Very great experience, this store has everything you need to furnish you home. The associate Thierry was very helpful and friendly with helping choosing the right sofa.
They help us get our living room! The furniture are great quality!
Came in to look at some home decor. Brenton is the sales associate that helped me out. He was helpful in suggesting a plant. He was really funny and pleasant to talk to. He suggested this gorgeous plant that would look perfect in my living room. He said the plant was low maintenance, didn't need sunshine or water! The perfect plant for me. LOL
Wonderful service.
Sam was WONDERFUL and so helpful! I get a bit put off by the sales people that follow you around but he was super respectful, let us have space when we asked and was there when we were ready. They bent over backward to help us get what we wanted.
I was very disappointed in the delivery of our furniture, the men came in was slamming stuff around with my 3 week old infant sleeping. They chipped the paint off our wall, and left a mess of packing foam all over our room. They were not disrespectful, but not kind either, they were short and seemed to be angry. Also they said they could not take our old furniture, when we were told they would haul the old furniture away.
Jason House was very good in giving us options professional very happy with his service
Good sells lady
Several mistakes!! I still don't have the $200 credit I am entitled.....yet-- I've already made two payments!! Won't go back!!
The sales rep, Elena, was so helpful, very patient and always took the extra step to check on other extra details for me. I was shopping for hours and not once did she make me feel rushed. I'm very happy with my experience at Ashleys and would definitely recommend it to my friends.
So me and my girlfriend went in to just take a look at what they had! We were immediately met by Ali. He was amazing! He asked the basic questions and filled us in on how the pricing works. He then left us alone and said he would be close by if we needed him! I thought oh great! This guy is gonna follow us all around. Well he kind of did but in a great way. He left us a lot of space but when we needed him, he was there. Needless to say. We walked out with a brand new living room set! Ali! If you read this! Thank you so much! We love our new furniture! Every chance I get I recommend you!
I would not recommend any of my family and friends to Ashely Furniture! We had several issues not one not twice but three times. It was stressful and a huge inconvenience dealing with the staff. So if you want to deal with all the trouble and 10 phones calls to confirm your appointment and headaches be my guest. I won't be coming back!
Walked in the store with my significant other, and was immediately greeted by Earl Martin. He was soft spoken and not aggressive. He assured us right away, that he was there to help us. Smiled the whole time he spoke and did not look like the typical desperate sales person looking for a quick deal. He explained everything about the product we were looking at, and at the end helped us make the correct decision . 🙂🙂🙂
Came in looking for a new bed and couldn't be happier. Brenton was the associate who helped me out. He showed me all of the beds and all the perks of each. Even which ones would help out my back and neck problems. He was very patient and a sweetheart, I was very thankful for his amazing customer service. Definitely will return in the future for all my shopping needs and that amazing customer service.
Loved coming here! Bought a new couch and it is amazing! Brenton helped us out and found the perfect couch for our family. I have 3 young boys so not a lot of furniture can withstand my boys! Brenton was so helpful, was patient and wasn't pushy when it came to picking! Will return in the future!
Happy with the whole ,experience!!!
I recently had a really good experience just recently while looking for a new mattress. I was helped promptly by a sales associate Brenton and he was very helpful in picking out a mattress that would best help relieve my back pain and i plan on coming back soon to pick it up.
My sales associate, Jeff Wright was great to work with – very professional.
Couches were damaged. Sales people lied about having an appointment to pick up.. waited over 1.5 hour's
Professional sales representative! Great quality and fast delivery! LOVE THEM!!
Bryant was amazing and so accommodating to all my needy requests. This is my second time purchasing a living room and donin room set from this location and I have yet to be disappointed. Everyone is polite and make sure the customer feels welcomed.
(Translated by Google) He is very friendly (Original) Es muy amable
No Worries. I met with Rosie n right away she Made me feel relaxed and comfortable in my buying experience. In short, very professional with a warm sense of caring, NO pressure. I have another bedroom that I may use for my Office and I am sure I will be visiting Ashley's again to do some more business with Rosie. All in all, she is a great asset to your Store and again, I look forward in seeing her with my Fiancee. Keep up the good work Rosie, excellent Job.. Thank you. Best Regards, Lenni Walsh
We were in the market for a new bed. I suffer from chronic lower back pain, and my partner experiences sleep apnea. Up until this weekend we had never spent more than $400 on a bed/mattress/box spring and our poor bodies were finally telling us that this was no longer acceptable. The staff at Ashley's we're knowledgeable about their product lines for mattresses and power bases,and helped us find the perfect combination for our needs. The selection of bed frames was fantastic as well and we finally have our first "adult" bed instead of the standard metal frame with box springs and mattress. We are excited to finally get our new bed delivered (just 2 days after purchasing) and are very happy with the service we received.
Really good customer service I live all the way up in Victorville which we have a store five minutes away from home but I really prefer to go down to court and they have the best customer service I have ever experienced thank you Alfredo that's the manager and Gabriel that help me my wife and I are really happy
Great service! Very flexible in price!
Had a wonderful experience! Great staff with amazing customer service. Store manager was awesome and really worked with my budget. And I cannot forget the appreciation I got from the Regional Director Al for making my purchase!
Caleb was very helpful!!!!
Painless
It was the most horrible experience I have ever had. When you walk in the hound you like your at a car dealership. Then the pricing is confusing. They throw numbers at you that are ridiculous. Then they lower the price like your at the dealership still and try to make it look like they are saving you a ton of money. I drive 30 mins to pick up my stuff and they treat you like a criminal when you get there. Then I get the items home and half of the stuff is damaged or not working properly. I call to let them know and they say I have to bring it back. After two days of arguing they agree to deliver new product. A week goes by and they deliver more damaged stuff and wrong stuff. I call back and it takes another two weeks for the new product to arrive. Still unsatisfactory stuff. I call back and get a complete run around. Finally l just settled for what I have. I'm very unhappy with my purchases. I spent a great deal of money and got poor quality stuff. Every time I called I was placed on hold for over an hour. The customer service line is a joke. Where are all of those sales people then??? I would never recommend this store to anyone, or the product they sell. All they care about is making the sale. Go to living spaces or Mathis Bros. Everything I have said is true. I have children and a busy life. If you don't have time to deal with BS then I seriously recommend not going to Ashley's Furniture Store.
The sold me an extended warranty through guardsman and I have a $2,000 mattress that is split in the middle and a $1,400 couch set that has broken pieces of wood the two recliners are broke and when you sit down it feels like you're going to go through the floor I've only had this furniture a little over two years do not go there avoid that place they are not people of their word do not buy the warranty I've been fighting with Guardsman now for 3 months and if you do stop there just be very careful because those people are very sneaky and they are liars
The sales rep Mike was awesome! He gave me space to look around and was there when I had questions. Not pushy at all. I love my new table and bedroom set.
Great
We had a wonderful experience with Ashley Furniture.... the sales staff is amazing as well as the delivery people we would totally recommend Ashley furniture colton to all my friends and family
It was wonderful experience, I love my new dining room...it's beautiful. The lady who helped me was great and provided me with the best customer service I could ever ask for ... I would go again for any furniture I need, and I recommended for my friends and family.
I agree on the other postings....however be very cautious. I made purchases in dec &had to pay cash for a sale item.no problem with that but i just received a certified letter from ashley saying i owe them for the sale item.because they do not answer there phones&due to the sale item was paid for in 1st sale&carried over to 2nd sale (this do to purchasing beds at ashleys&found better beds at another store.i tried contacting Ashley for 3days with no answer on phones so i sent email to see if they wanted to match price or work with me on the sale.got email back saying sorry for communication problems but nothing about working with me).i had put a hold on that check&after wairing for 2more daysi canceled that check (at this time ive orfered&purchased but still have nothing.this taking almost 3weeks before i canceled check)same day i canceled i sent email to manager&went to store&redid the purchase leaving off the beds &added a chair.remember i paid cash for sale item at the 1st purchase just needed to pick up.redid the order leaving off the beds&sale item.now today may 5,2017...6months after my purchases ashley sends me certified letter saying i owe for the sale item.contact store in72hours to make arrangements.no phone numbers to call,no addresses...nit even a name ir signature...&i have called 6times tofay&phone just rings&rings... Is this a scam? Or just poor buisness?ir soneone stole my cash when i purchased during holuday sales&they -the store lost it?i had 3ppl not related to me there when i purchased the items&what happened. Like i said i agree with the store has lots of choices.its laid back so you can take your time&try items out your way without being bothered.but what is this with 6months later teying get more money out of me?thats bad buisness.heck i had to hire someone to go pick up the sale item they would not deliver sale item with the furnture i purchased&im disabled &offered to pay them to deliver the bed frame with other furniture&was told by management-understand your disabled &going to have to hire someone to feliver but no we will not deliver sale items.thank you for your purchase though.niw who is wrong here?
(Translated by Google) I highly recommend this place, the person who served us was very kind and helped us find the best for us, since we bought a house and we didn't have much budget. She is called Carmen. (Original) Lo recomiendo mucho este lugar, la persona que nos atendió fue muy amable nos ayudo a buscar lo mejor para nosotros, ya que compramos casa y no teníamos mucho presupuesto. Ella se llama Carmen.
great selection, prices very reasonable..,warranty the best if it class
I came to the Ashley store not really knowing what I wanted to get. Ronald Cole help me solve all my concerns. I had and a really great experience. I would recommend him to all friends and family.
Had a great experience at this store with the help of Ron Cole.
This is a decent furniture store. They have a good amount of varied styles and also some children's furniture. The staff seem to spend a lot of time talking to each other, but if you want to come here and not be bothered, they'd leave you alone too. However, once you want to buy something you need to track people down to get their attention. Overall, it's not a bad store, but the service is a bit lacking.
Worst delivery service EVER!
Ronald Cole was excellent. You should go to him he will always take care of you. He is such a wonderful person and made our shopping experience one to remember. Thank you so much Ron you are the best.
Visited the store on 3/26 and I totally went in to look for a new living room sofa and dining table. They were having a sale with 33% off all furniture which I thought was a pretty good deal. We were greeted by a sales rep named Brian Glass. Very nice guy and very knowledgeable. We found exactly what we were looking for as it fit our style perfectly. As we were walking through the show room, this bed frame caught our eye. Brian told us that if we were in the market to buy a mattress, we may be able to get enough store credit back which would wash out the price of the bed frame. The bed frame itself was over $1300 dollars. We checked our some bed, first one we were lead to was a Tempurpedic mattress on an adjustable frame. We loved the idea of having an adjustable bed but the mattress was over budget. Next next thing he showed us was a Stearns and Forster mattress which felt great. It was half the price of the other mattress so that was a plus. I asked Brian to run both numbers so I can see the price difference. Because we bought more than one item, the manager discounted the furniture (except the mattress and adjustable stand) even more to nearly half off! We ended up going with the Stearns mattress. Brian said a few items were backordered but could have most of our furniture delivered the following weekend. He gave me his number in case there were any issues so we can contact him directly. Following weekend came and no delivery. I called the warehouse and they said they had us scheduled to deliver on 4/15. I called Brian to see what happened and told me he would see what was going on. He called me back saying someone made an error and gave away an item which then became backordered which is why our date was changed. He said he was able to reach them and have them deliver our bed later that day along with the adjustable frame and that hey would have the dining table and most of the couch delivered the next day. Because of the error, he gave us $200 in store credit which was a nice gesture for going above and beyond. Most sales reps wouldn't go this extent to maintain customer satisfaction be Brian Glass exceeded my expectations. We got all our furniture except for one piece of the couch and the head/foot board which we were aware of. Very pleased with the overall experience and the delivery team. They called and gave me a window time both deliveries and showed up on time. There are a lot of mixed reviews about the company but I think they have turned the ship around. They've earned my future business. Go see Brian Glass if you want the same experience as I did.
Nestor Ventura was our sales person He did everything he could to please us and got us an amazing deal 2nd time buyers at Ashley's and will shop there again. Thank You!Nestor Ventura.
Today we visited the Ashley store in Colton, Beautiful furnitures!! 😍 Jason House was the one who took care of us, I really like how he look for the best prices and applied the discounts he could and we were very happy with the set of mattresses and a table I highly recommend this store !! 👍🏼
Good customer service Brenton was awesome Will come back again
I purchased furniture for my entire house. Great deal, friendly and knowledgeable staff.
Alibaba (Salesman) is awesome. He helped me find what I was looking for. Love Ashley furnitures' stuff and finding the right thing is much easier when you have a great associate.
Copying my review from Yelp. Avoid this place like the plague!! We purchased our living room and master bedroom sets a year ago. My recollection of everything may be a bit hazy, but I'll try my best. When we ordered our living room set we were told the couch was back ordered by approx 6 weeks (p.s. I love how she told us this after we'd been there close to 3 hours and had pretty much signed everything and were ready to go). We'd get the love seat and rug, along with the tables and decorative accents. I was not happy (we have a big family, what was a love seat going to do for us?!), but my husband was okay with it so I went along with it. We were given a delivery date. Said date rolls around, we did NOT receive a call the day before informing us of the delivery time window; I did not call because we'd been told prior that they can call as late as 7pm. I ended up calling them the morning of delivery and was told it was a morning drop off. I explained that wouldn't work as neither of us were home and we had no one to accept the couch (could've worked something out, had we known). I was told they'd keep it on the truck, and when it returned to the warehouse I'd get a call giving me another delivery date and time. 2 days goes by, no call. I call back and was told the couch was backordered and it'd be another 3 weeks!!! I completely lost it and after speaking to a manager and going off, somehow our couch was miraculously available and would be delivered the next day. Fine. We were happy with the purchase for about 4 months. By that time it had already started to sag, the couch cushions were going flat, etc. Fast forward to now, to put it plainly, I HATE these couches. The middle is completely broken and it dips. God forbid you sit in the middle, you need a lift just to get up. We do not allow our children to jump on the furniture, we do not do anything other than sit on the couches. There is no reason as to why they should not be holding up. The cushions are flat, the pillows are flat, the material on the back of the couch is sagging and looks weird. Part of the reason we picked this certain set was the color. It's a dark blue gray and we thought, with 4 small kids, it would hide spills or dirt well. Nope! Although we clean it, you can still see every little stain. Our bedroom furniture has held up okay. I love our dresser, and am in love with the design of the bed frame. Still, that is not enough for me to ever step foot in this store again. They've recently laid off hundreds upon hundreds of their workers. I wonder if it was due to declining sales. Maybe if they put time and effort into their product, they'd get business. Please please please look elsewhere. If you can't find anything, save your money!! Save yourself the headache of dealing with Ashley's and their worthless product.
I like this place
Salesman, Chris Brown was extremely helpful, knowledgeable and made the buying process a positive experience. Thanks Chris!
My experience at Ashley home furniture kwas rocky at first I thought I had made a bad purchase but wen I came back to return my item I spoke with Nestor Ventura and his Manager Charles Serrano and they were very nice and genuinely concerned with what I wanted they wanted to make sure I was happy with my purchase. I came in and bought a Tempur-pedic bed and thought I paid to much. But they took the time to show me exactly what I would be getting and even got me into a better one with some added items! It was Awesome😀 I wish all stores treat customers this way . Thanks Nester you Rock!
Kenny was a great
Living room, dining room, den... they've furnished it all for me. They have some really great furniture.
Great customer service from Phil!
DO NOT APPLY FOR CREDIT - I recently purchased some furniture from this location and applied for store credit in order to receive special 0% financing. The very next day "someone" opened two fraudulent accounts (Macy's and Kohls) using my information. I'm in the process of cleaning up my credit and reporting this identity theft, which will include a police report. My experience purchasing the furniture was fine, however the delivery was late. I've been attempting to contact the store to speak to a manager about my identity being stolen but no one answers their phone. Don't bother with this store, spend your money elsewhere.
Must see Ron Cole. Great service and very helpful.
Great customer service up until you place your order. After you have handed over your money, its all downhill from there.
Went in to find a mattress, Brenda helped us and was great She showed us the fancy $4000 stuff but we only had the budget for somthing less and she was happy to help us figure what we can afford and also got us a deal with the manager...thanks brenda! Great job
Furniture quality horrible and when you ask them to fix it they say you are out of warranty and you have to pay even though you call during warranty the first time. Fixed twice and still falling apart. Advertisement about service is B.S.
Clean store, well organized, knowledgeable employees.
Well I bought my furniture on 1/17 and today is 2/18 and i STILL don't have everything I bought. Every other week I get a text to let me know that the rest of the furniture is STILL on backorder. If I would have known that it was going to take this long to get it I would have canceled my order and going somewhere else. Then there is the customer service which is terrible. First no one answers the phone for anything. Then when you finally do get someone to make an appointment to pick something up its not ready. I had an appointment for 3pm and by the time I got out of there it was 4:48 so what was the point of making an appointment? NEVER going back and at this point I just might as well cancel the order because its never going to be in my house any time soon. My advice is to go anywhere else but here.
We bought bedroom set and with a deliver date of 31 st Jan. We waited the whole day with no call from anyone regarding the delivery. We tried calling them but anytime was on hold fir almost an hour and do drop the call. 3 days later I had a called that my new delivery day is 28th Jan and when I questioned why no informed me of the change in delivery date earlier they had no answer and not even an apology. Finally they delivered the items and the back panel of one of them was broken. I watched the deliver guys trying to set this broken item with no word to me until I questioned why the broken panel.they said they will send a tech to replace it.thr tech came after a week and said the order was out for minor dent and did not have any replacement panel so he was going to put in another order to that effect. It's a week now and now no word from anyone. Very disappointed especially since it was my first purchase there. Thank God I did not put in all my orders there. I am looking at somewhere else to complete my order.
The sales people are really nice and personable... I guess they have to be when they are sales people but either way they good about working with you to meet your needs. I recommend working with Brian
Nice atmosphere and reasonably priced
If you want horrible customer service with absolutely no chance of anything being delivered on time, then this is the place for you. My items were guaranteed delivery 2 days after Thanksgiving. It's now Feb 9th, still not all delivered and I was asked to come pick up rest of items personally. I bought a new home in a new housing area, so new neighbors moving in regularly, they missed out on a lot of business. Ive since bought more furniture from Mathis Bros. No issues. Go there.
Beautiful store, huge selection. Sales staff is a bit aggressive but helpful when we had questions. Prices on their website are typically lower than in store.
Worst experience ever!!! I bought 4 full rooms of furniture and I was lied to over and over again about when the furniture was going to be delivered to my house. I finally had to DEMAND that they come pick up a bedroom chest because the rest of the furniture never came when promised. Now I can't get them to credit my account. Due to their lack of customer service reps, the phones are RARELY answered. I called 17 times one day and never spoke to a person. The free dishes I was supposed to get with my kitchen and dining room sets were never delivered. I DO NOT RECOMMEND THIS STORE TO ANYONE.
Purchased an awesome leather sectional for the New Year. Thanks Salesman Teng, you were the greatest.
Good service! Ready to go back for more!!😊
Great furniture
Our entire experience was Marvelous. Hyam Zarka was extremely helpful in find the perfect two Accent Chairs for our Living Room. The Delivery was also terrific. They called before coming to our Home and they set up the two chairs and all went without a hitch: THANK YOU Hyam!
Horrible service, lying staff, worse than dirty car salesman! Warranty is even worse and quality of products are cheap! Delivery drivers from Ashley or outside carrier are very unprofessional and rude!!!!!!
Good sales
Horrible customer service. My sales rep was excellent! However ordered my furniture a week before Thanksgiving and received the majority of it a month later. Still waiting for my large living room rug to be delivered. They have not contacted me to follow up and do not answer their phone when I call. Emailed corporate and was also disappointed with the short response.
I love my furniture! It all looks even better in our house than in the showroom! Seriously, go see TENG LIM at Ashley in Colton. We got the best deal with him and he is so knowlegable! Not pushy either. I recommend Teng Lim with Ashley home store in Colton. I am going back to purchase another recliner for my mother. This is the only place to get your mattresses and home furniture. God bless ~ Sandi & The Bears.
worse service and delivery ever
Never answer the damn phone...Got a call that my order was ready and I called to say that I was On my way to pick up and was told "it's not ready" smh very bad business. It's ridiculous I had to come in store just to get freakn answers as to what was going on with my order. even the guy in the front agreed to them not answering 🤔😠 FYI when I came in store their was (11 employees) at the cs station and I couldn't even get someone to answer because they were sitting on their asses chit chatting.
It is nice but it is a bit expensive
Sold us furniture that fell apart. Would not honor warranty.
Worst experience ever!! Had paid delivery set up a month after perched and did not receive the Love seat. Scheduled a pick up time and when we went to pick it up I was told that they did not have any pick up on record. DO NOT BUY FROM HERE! They had us running around for a mistake that they made. We will be contacting there corporate office.
I went to Ashley to buy a sleeper sofa. I can't complain about their products but their staff is something else. I agreed to pick it up by their warehouse but just to arrange a pick up time was impossible. I called the number they provided me but no one seemed to give a care in the world to answer. They really need to improve their customer service.
I ordered a bedroom set was told it was in stock on 12/06 on 12/15 they came to deliver the mattresses only the headboard and footboard were damaged they say, the dresser and mirror are on back order. I was told everything will be brought out on the 18th, got a call to cancel that delivery not in stock changed to 12/21 which is today. Get a call this morning headboard and footboard are and mirror are on truck for delivery the dresser wasn't loaded but they can deliver it in about 2 weeks. Worst customer service ever. Go to living spaces they deliver same day no hassles no problem. Ashleys is a horrible place do not spend your money with them.
Great prices. Pretty good furniture.
Terrible service from delivery and dispatch! What a joke, paying a tiny bit more to get your funiture when promised is worth it. Go somewhere else. Believe me
They did not deliver to me and my husband two times and one of them being on his birthday which he spent hours trying to talk about it with them he was put on hold or being hung up on every call then they didnt recognize my phone number or our customer ID I would never recommend this place to anyone my husband deserved alot better than this and so do I
The worst ever. First time visit, took my money no merchandise received 3weeks time. Got refund. Nvr bck again.
all I can say is don't waste your money !
Three years ago I walked in to ashley furniture store. .I got great it at the door they ask what was looking for. .I said a living room set and dinning. They were so happy to help me they cater to all my needs. I ended up spending over 3 grand wish I didn't mind love my furniture. .A month ago I went back I was great it when I walk in they asked what can I help u with ..omg when I said looking for a t.v stand the guy looks at me an points u could find them over there he said I will go to help u shortly. .The guy never came to help me..go to this place if u want to buy something big they won't give u the time of day with something small. It's all about what the sales man can make off of u.Ill never give them my business again.
There was a massive variety of selection furniture however it was really overpriced. I was able to find one particular furniture someone else for half the price offered here at the store.
This store does not have a return policy. Do not shop here if there is a possibility you will need to return an item. Poor service by sales associate. Very disappointing.
Fraudulent..
Salesmen are kind of pushy. The store feels kind of cluttered
I'm very happy with the part of my couch that I received, the delivery was timely and the guys who delivered it called to let me know they would be there in about 5-10 minutes, worked quickly, and did a great job setting up. When I placed my order, I was told everything was in stock until the morning I was scheduled for delivery: they called to say the chaise was back ordered and I'd have to call back to schedule a new delivery date. Their customer service in the store was great but the people over the phone don't appear to be the 'sharpest tools in the shed'. My new chaise delivery date is over 2 weeks from my original delivery date so I'm pretty disappointed. Based on the other reviews, I'm not sure if I should actually expect it on that date or if I'll be getting another postpone phone call.
The worst experience I have ever had with any company.. I purchased a couch, love seat and chaise on Labor Day. To this day have not received any of my furniture. Have been called multiple times to have delivery set up. So took days off of work to be here for delivery and still no couches.. All I Hear is it's on back order???? This company just recently laid off 840 employees from their warehouse and cannot keep up with production. Bad move guys!!! I finally called today and ordered a refund on my money. 2 minutes later called living space for the same set. Will be delivered tomorrow..
Great salemans
Nice selection to choose from. Furniture is cheaply made. Wait time if purchasing is always longer than what is said in the store
Love the service
Like so many others on here (just see comments below), if I could give them 0 stars, I would. My wife and I spent over $1600 on furniture and accessories. We were told to come to the Colton warehouse TWICE to pick up our accessories that we bought for the living room and BOTH times we drove there we were told they do not have them in stock after all, so they said they would ship them to us within 2-4 weeks....yeah right... has now been 8 weeks. But of course I was already charged for the merchandise I never received. Nobody ever answers the phone there, most likely because they are too busy dealing with other customer complaints. Hundreds of emails, faxes and letters will be sent to corporate, regional managers, etc, yelp and Facebook. Class action law suit time. They are frauds. I am beyond pissed. My advice? Don't even waste your time with these clowns...the fair price you may get will not be worth your headache...
Don't buy from here I can tell you this many of the furniture is not assembled correctly before they shut down the manufacturing plant next door and laid off nearly 1200 employees many already knew that, that day would come of laying all of us off and due to miss treatment by the supervisors and HR personnel employees decided to incomplete hundreds of furniture. And btw all material they provided them was cheap quality. Many lawsuits are underway due to harassment, mistreatment, and fraud. This is just to let the people know who Ashley Furniture really is.
My wife and I were out shopping for a recliner and started at Lazy Boy to see what they had. It was probably the worst customer service we ran into looking for furniture. The sales staff didn't acknowledge us as we entered the store and didn't seemed to care or want to speak with us as we were looking at the recliners. We decided to leave and try Ashley Furniture. WOW...what a difference! As soon as we walked in the door we were greeted by our sales Associate Ron Cole with a smile and a handshake! My wife and I explained to him what we were looking for and he showed us everything we wanted to see. We originally wanted a reclining chair and ended up with a wonderful leather reclining sofa and love seat set! During our conversations we discovered we were both military veterans and he made sure I we recieved the best deal available for us!! It is great to find an individual and organization who goes that extra mile to help out a veteran!! We recommend everyone who's looking for any type of furniture to go to Ashley Funiture and see Ronald Cole to get the best customer service in town!!! Thanks Marine!!!
There's nothing but brown furniture...I have to have some color!
Horrible customer services and they adding bogus charges to my account. Honestly they don't even deserve one star. But the delivery people are awesome
Our salesman Nick was very patient and attentive. He listened to our questions and concerns, and helped us choose a sofa that is perfect for our needs, and our wallets. This is our 3rd piece of furniture from this location and I will continue to buy there in the future.
Horrible experience. My order was delayed and then when they delivered it was only a patrial order so I signed to decline and they tried telling me it was delivered. They are still giving me the run around and still billed me.
Very bad customer service. I purchased 14 piece sofa set two weeks back and still haven't received it despite paying $120 for delivery. No body picks up the phone when I call the Colton store. I called 5-6 times today too to discuss about my delivery delay and phone kept rigging and finally was able to get hold off the receptionist who told my sales agent is busy and then I asked to talk with his manager and she said he would call be back and he never called. They just nice to you till you buy and pay and then don't care. Very frustrating experience
If they don't have it, you don't need it! Went here with a pretty good idea of what we were looking for but wanted to take our time and view all options. Our sales associate was Jeff Wright, he was a delight. He took his time with us and gave us lots of suggestions and advice without pressuring or overcrowding us like other stores. It was a great experience and Jeff really made us feel at home. We are happy with our furniture purchase and will definitely be returning and referring friends and family to Ashley's.
lots of seating room
Good service
I bought this about a month ago, my wife and I went to the showroom in Colton saw it and ordered , when they delivered the sofa was damaged and it was repaired but the main issue way that all three pieces were too small where you sit on (depth) we took measurements and and when to the store next day. The supervisor saw the our pictures and went to check the display and yes our items were smaller, they agreed to exchange our furniture. He told us that they will inspect the item before send them. The new items arrived, and same issue but this time they were even smaller. I refused them. They call me and apologized for the inconvenience and same story and scheduled another exchange. Second exchange and the same problem, went to the store again and spoke with the store manager Alfredo, at this point I want my money back, but he offered me store credit, I said no and he referred me to talk to the Regional manager John and he ask me for two days so he can go to the warehouse himself and take measurements and he promised to call me and he didn't. I don't trust the customer service representatives and not even the store managers. They won't deliver what is in the showroom.
We bought 2 mattresses each deemed defective and yes they replaced them yet the replacements were also defective per their own reps. They wanted to bring more new ones, we just wanted our money back. They suggested we spend double what original mattresses were to get better quality. I understand a no refund policy for cases where customers just change their minds but when something is defective, I feel they should give our money back. Dealing with corporate and store level management has been a nightmare.... I have shared my story with many friends and many friends have heard of similar unhappy customers.. DO NOT buy anything from this store .. I know their prices seem good but the savings is not worth it.
A little pricey... I bought couches from another Ashley's several years back, which started to have issues a year or two after purchase. That said, I will usually peek in when I need something, and compare to other local furniture stores. They have their sales people following you around like creepers, but all of the furniture stores out here do the same.
(Translated by Google) It is the best in furniture (Original) Es lo mejor en muebles
AFTER COMING INTO THE STORE TO PURCHASE A LIVING ROOM SET AT THE END OF MAY I WAS TOLD ONE OF THE COUCHES I PURCHASED WASNT IN STOCK. I TOLD THE WOMAN WHO HELPED ME THAT I DIDN'T WANT ANYTHING UNTIL IT ALL WAS IN MY HOUSE AT ONCE. WELL TWO WEEKS LATER I GOT A CALL EVERYTHING WAS THERE AND THEY WAS READY TO DELIVER IT. ONCE THEY ARRIVED AND PUT TOGETHER EVERYTHING I NOTICED A COUCH WA'S MISSING AND THAT'S WHEN THEY TOLD ME IT'S NOT IN STOCK!!!! I SPECIFICALLY SAID I DIDN'T WANT IT DELIVERED UNTIL IT WAS ALL THERE.... I'M PISSED BECAUSE NOW I HAD TO WAIT YET ANOTHER 2 1/2 WEEKS TO GET MY LAST COUCH!!! I'm VERY disappointed BECAUSE THEY DIDN'T STICK TO WHAT WE AGREED ON....
Salesperson Nestor was great! Very easy and smooth experience. Thank you!
Had a great experience. Received excellent help with my purchase from Bryant Trujillo and the furniture is durable and beautiful.
I oredered a rug two months ago and every time I call customer service tells me it should arrive in 2 days. I called again today and they tell me its barley getting shipped out today. Service here sucks.
(Translated by Google) Big .... Very diverse ... A lot of selection ... (Original) Grande.... Muy diverso... Mucha selección...
We bought a sofa and love seat and a bed about a year ago. The bed was not made by Ashley and is great. The sofa and love seat fell apart within a couple months. They replaced them but we bought higher end couches. Within 6 months you could feel the springs through the cushions. No we're not even going to bother trying to do anything.. Lesson learned. Their furniture is junk and not built to last
I'm very disappointed with my service. Today April 23rd 2016, I'm driving back all the way from Perris to Colton to return a desk that was the wrong size. They are MAKING me go back & pick up the correct size for a mistake done by them!??? Seriouslyyyy???! I'M WASTING TIME AND GAS MONEY I'M DONE!
I bought a sofa, love seat, and recliner from this store. The scheduled delivery date was set for 3/30 between the hours of 12:30 and 4:30. Here I sit at 5:35 and no delivery truck or phone call letting me know where my couches are. I had to call the customer service number twice and I felt like I was talking to a rock. I called off work and waited around my house all day for my delivery and paid $150 for my furniature to arrive at the time agreed. I feel I should be reimbursed for this delivery due to the inconvenience it has caused and the fact I am now missing work because Ashley Furniature employees did not perform their job correctly. This is the first and last time I will conduct business with Ashley's.
This is my third time purchasing furniture from Ashleys. My salesman Bryant was incredibly nice and patient. He helped me hand pick my furniture. He even took the time to unscrew the items off of the wall. William even took the time to help me decorate my dining room table before I purchased the items. Charles the manger took the time to work with my budget and still give me my dream furniture. The best part of going to Ashley's that day was that I was able to engage in a heartwarming conversation with Bryant and Charles that day. Bryant even took the time to pray with me in the parking lot. I would go back to Ashley's again. I felt like they were just awesome people helping instead of men trying to shove me out the door with furniture.
The worst service ever. I bought electric recliner sofas and the same day I've got them we were having trouble with them! I purchased the protection plan so I gave them a call so there we go "that they can't cover this because it was only a couple of days old!" Jajaja bs. So they want me to grab a 300 pound couch and take it to the wear house so they can check it. Lmao they are such idiots. Anyways I would never ever purchase 1 single thing here again!.. they want me to pay 150 dollars so a technician to come and check it out! Why did I pay the protection plan then! Bad service 😠😠😠
If there was a no star option, I would have chosen that! I ordered an accent chair. The day before delivery I received a text message confirming time to be between 12:30PM and 4:30PM. I responded with a "yes". Day of delivery, I received a call from the driver at 1:11PM stating that he should be at my residence in 1/2 an hour. An 1 1/2 later, I called his cell. It went to voicemail. I left a message. No call back. I then called the store. Marianne said that the chair is not in stock. When I told her that her driver called me, she put me on hold. When she returned to the phone she stated that they discovered the chair to be damaged that morning. There is nothing that will send me through the roof faster than someone lying to me and insulting my intelligence! I will NEVER buy anything from them again and recommend strongly that you do the same.
Only giving two stars because the furniture is good quality but the process is so horrible it will definitely make me think twice about purchasing anything from them again. Seriously waiting almost two hours to pick something with an appointment.
HATE the service. Linda helped us along with another sales woman there. We had our delivery on the 21st of February. At the time they told us all our furniture was in stock and it would all be delivered Feb 21, 2016. On the date of the delivery they told us that we were missing pieces to our bed and the items were back ordered. Our new delivery date for the missing items came to be February 26, 2016. The delivery guys came to finish putting the bed together but said we are still missing items for the bed. After a lot of back and forward between customer care and the store, they came to the conclusion that those missing parts for the bed were not even placed in our order since the beginning of our order. This is only odd because this missing items are the head rest and the foot rest, and the bed cannot be even built without these items. Their phone system is also terrible. No one ever answers in less than 5 to 10 minutes only to tell you that you need to call customer care and then so that customer care can tell you that they have nothing to do with the sale and we must contact the store. After a while of calling through the same number you need to call through a different phone number because they have the audacity to start ignoring your calls since they already know it is a complaint and they do not want to deal with it. Best thing is to do is to show up to the store and try to get their attention while you are there. Neither Maurice nor Linda seem to care about keeping customers happy after the sale has been close.
I went to purchase a Dinning room table today. The service was horrible, I couldnt get an associate to help us. I asked several of there associates for help and they would walk right past us. One of there associates told us he couldn't help us because he was the greeter, 2 minutes later i saw him helping another couple and Financing there purchases. Extremely rude
Cause in the warehouse they do not have a good system to pull your order they took about 2 hours to give me mine tables
Credit application was tampered with by associate and when confronted she made excuses. 😤 Plus it is my 5th time attempting to contact the store to try and pick up my furniture and no one pics up the phone! A wait time of 2 minutes per call to receive an error unless someone picks up. Not cool. Bad business at this location so far.
I had a great experience at Ashley's Furniture. The sales associate, Chris, was very helpful and knowledgeable. Really spent time explaining different materials and features. Great financing was offered and was seamless experience. My living room set arrived in great condition and when I expected. There were plenty of delivery reminders. The delivery personnel were efficient and willing to put everything where I wanted it. Great experience. I plan to be a repeat customer.
Great customer service!
My wife and I were helped by Chris Brown with the most enjoyable furniture shopping experience. He was such a great help explaining fabric types, recommended colors, etc. best of all he gave us space but was there when we needed him. We left with a complete living, dining, and bedroom set. In a store this big it wasn't hard to find. They have a huge selection! Thanks again Chris!
We had a great experience at Ashley. The Sales team is very helpful and friendly, but not pushy. They dont follow you around the store which is so bothersome. They checked on us a couple times to see if we needed help and when we found what we wanted it was written up quickly and delivered in a timely manner. Not everything was in stock so it took two deliveries. I love the delivery contact system. They text you a delivery date/ time, if it works you txt back yes and they send you the time they will arrive. Both times they arrived on time, set up was great!
The emplyees in the showroom and the employees in the distribution center definitely have to communicate more!! They tried to change my delivery date for the THIRD time this week because or furniture was on back order, even though the 2 ladies I spoke with at the store CONFIRMED me that my furniture was in and ready to be delivered...I changed my plans and re-arrange my schedule because of this and it is just no longer acceptable. I will be going in today to cancel my order and get my money back....Not a way for a MULTI-MILLION dolla company to run their business!!! Very dissapointed!!!
We had a defective mattress which we bought at Ashley's 2 years ago. When we called Ashely's about it under warranty, they came out and measured the "defective area" and then told us it was not defective ‘Enough’! After calling the corporate office in Wisconsin we did get a credit to replace the mattress. Ashley promptly delivered us a new torn and defective box spring. My husband called the store manager, Alfredo, that night as soon as the tear was discovered while the installers were still in the house. He assured us that the box spring would be quickly replaced. After two phone calls and a week later they have never come out to replace that box spring; back to the Corporate office on Monday.
Terrible experience. I took my 76 year old grandmother to Ashley to buy a temperpedic mattress and fully adjustable base to help her recover from surgery in comfort. After spending $3,800 on a full mattress we were guaranteed same day delivery by 10pm. I wen to my grandmother's house, disassembled and disposed of her old bed. Ashley Furniture never delivered the mattress and never even bothered to call to say they wouldnt make it. I called the following morning and spoke to a manager who told me that he would look into it and call me back within the hour. The bed was delivered about an hour and a half later but i never recieved a call back from the manager. Very disappointing.
The experience in purchasing my Tempur-Pedic bed was great, as this was one of the largest furniture expenses I've ever made in a bed. My salesperson (Jessica) was very attentive and the manager (Carlos) offered up some great advice in making the whole deal affordable. The reason my rating was only 4 Stars and not 5 was that it has been 3 weeks since I've made this purchase and I have still yet to receive the 2 Ergo Pillows (Balance) I was promised,,, :(
Second time purchasing furniture from the store location in Colton. Excellent customer service in the store and that's where it ends. Delivery is a complete joke! First time, they were late. Really late, like delivered in the evening late when I was given a 8am-12pm window. Second time, I was scheduled for 12:45pm-4:45pm delivery. It is now 8:04pm and still no delivery. My mattress is literally on the floor as I purchased a complete bedroom set. The dispatch office is not answering my calls. Can Ashley just get a reliable delivery company? Please? I am so furious and disappointed in the lack of customer service. It feels as if after I signed the contract in the store, they were like 'See Ya Sucker and Good Luck with that delivery'.... UGH!!!!!!!!!!!!!!!!!!
We had a good experienced when we went in and the customer service was good in the furniture store. Couple things were on the down side,one was we filled out papers for the financing and because we went late we were told to go back the next day, which was fine, but then why did they put the sale through and order the items to be delivered if we had not finish numbers with the financing department. I received a call from the delivery department before we even went back to the store. And the last thing that I did not like was how offal are the guys that work at the pick up of the furniture since we choose to pick up not deliver, they were truly rude people.
Need Furniture? Needless to say Ashley is the place to buy it. The Colton store with the manufacturing behind it is my suggestion. Once there ask for Jorge Soria, best customer service you can find! Great experience, great prices and awesome service. Jorge you Rock!
worst worst worst experience ever. realy rude sales persons, and the manager doesnt even know to to handle a customer. it took 2 months to delivered the furniture, but when the delivery came 4 things were missing. very disappointed with sales and service, and after i returned they were not even giving me my money back at the time.
WORST EXPERIENCE!!! I came to Ashleys on 3/27/15 and bought a dinning room set and a bed set. Spent almost 4k for the furniture. After about 5 delivery attempts and two months later, I have not received my full order. They are always late on their delivery window and they will cancel delivery. Something is always back ordered. Do not shop here!!!
Pretty good experience. They were late by over an hour, but once they got here they apologized and got to work quickly. They told us our sofa sleeper wouldn't fit and I thought it would so once they set up our bedroom set they tried every angle they could to get the couch to fit, but it was too big. They returned it for us. We love our new bedroom set. We went to the store the next day to pick out a different sofa sleeper, but they didn't have anything that we liked that would fit. They gave us our money back. The whole experience was pretty good......just wished the sofa worked out.
friendly staff, timely deliver and great products.
Our salesperson , Patricia, was helpful and patient about helping us with our selection and purchase. She also made it possible for us to exchange the fireplace insert for the one we wanted and kept the delivery charge to a minimum. We have not taken delivery of the item as yet so can't give a final review.
Very good quality and prices. Daniel was very low pressure and friendly and easy going. He had management come review our offer which was below sale prices, and they were friendly and agreeable and gave us a super deal. Delivery peeps all very nice and performed a thorough setup. Will be back for more buys soon.
Since there is nothing less than one star, unfortunately that is all I can give. This is the most terrible furniture store in the entire world!!!. Let's start with ordering the top of the line bedroom set and having incompetent delivery staff who have NO idea how to put it together. They deliver open boxes which clearly is furniture other customers have rejected. We gave them the benefit of the doubt but folks, seven times later they still cannot get it right. Being patient with horrible staff with horrible manners does not pay off. Management has gone to sleep on this one folk and they cannot be resuscitated. Save your time and your money and go to a store you can truly be satisfied. Don't let the low prices fool you, there is a price for everything.
Amazing
I have never been treated so rudely. I would NOT BUY A sack of dirt from this location
BEWARE!! ALWAYS trying to raise interest rates on our payment plans. bs don't come here
Great Sale person and found exactly what we wanted and it delivered as promised
Went to Ashley superbowl weekend. Phillip Sequeira meet us in the showroom and took us to what we were looking for. He explained Ashley's policy and a few other tid bits then left us alone. He would be in contact with us once in a while just to make sure we were seeing what we wanted(Never pressuring us). My wife finally picked out something that she really liked--A little more than I wanted to pay. Really nice sofa recliners and love seat recliners. One of their best. Phillip sat with us and answered many questions that I had--again never pressuring us just talking with us and giving me good info so I could make a good decision. After talking for awhile we made a deal I could live with. The furniture was delivered today--ahead of time schedule. The delivery guys were excellent--very nice. We are very satisfied and will return the next time we are looking for furniture.
Worst experience evr.I'll nvr buy from Ashleys again nor will I evr recommend them 2 any1.Our total purchase 4 complete furnishings n 2 apts was about $30,000 & still they sucked
Bad customer service and mis leading information on when ur order will be available would not go back
The sales people and managers at this location are the WORST!!! We spent 2 hours waiting for the sales guy to complete the sale then a regional manager stepped in and told him that they couldn't approve the sale because they would not deliver the furniture to a different address then what was on our account there. They claimed it was a type of fraud protection even though I verified my identity with my license and other credit cards. He was very rude and condescending. I felt bad for the sales guy because he was really trying to help us. Later that night he called us and told us to come back and he would honor the deal (of which I had a copy of) and we could deliver anywhere. I mean we are paying $129 for it so you would think they would do it. I ended up calling corporate to issue a complaint and they had never heard of such a policy. I ended up going back because it was a good deal. This time the sales guy was not there and instead the manager helped us. BAD IDEA!!! He refused to look at the original invoice which had a grand total including tax of $1877. We spent another 2 hours dealing with him ending in an invoice of $2700...WTF! We again tried to show him the invoice. He finally looked at it and when we went up to pay the total he came up with was $2100...WTF AGAIN!!! We again showed him that the original deal from 2 days before was $1877 including tax. He tried to say it did not include tax so I guess GRAND TOTALS do not include tax???? We were at our wits end and even the ladies at the pay station were frustrated with the manager. Finally I said I was done and just wanted to pay and purchase my furniture. The manager then turned to the pay desk girls and told them to cancel everything...HUH!!! He then told me that he would not sell me anything. I was being very patient and just wanted to pay for my furniture and go. Now the guy refused to sell it to me. This was the most upsetting sales experience of my life. This guy made me feel so terrible and belittled. I will never shop at Ashley furniture again!!! I urge you to stay away as well.
Great place to shop, cheap. The treated me ver good.
BEWARE of GIFT CARDS - On August 2013 we made a purchase at Ashley Furniture. The sales person and manager both advertised us a savings for furnitures we purchasd by giving us a "$50 Gift Card" for each furniture sets purchased. We ended up purchasing 2 furniture sets for $2,700, and after we had signed and completed the transaction, we were then given 2 $50 Gift Cards for $100 total. Fast forward this month, December 2013. We went to make another purchase at Ashley Furniture hoping to use our 2 $50 Gift Cards. We were then told by another sales person (Bob) and his manager that they couldn't honor both Gift Cards on a $400 piece of furniture we wanted because the furniture was already discounted from it's MSRP price of $800. The manager then proceeded to show us a small print on the back of the $50 Gift Card that says not valid on promotions, and he proceeded to tell me because everything in Ashley Furniture is priced below their MSRP he considers that as a promotion and will only honor our Gift Cards if we pay the steeper MSRP price which is over a 100% markup of their current sales price. In other words, Ashley Furniture will have to charge up the price of that piece of furniture to it's MSRP of $800 for us to even use our $100 total Gift Cards. We couldn't even purchase a $200 carpet rug because their MSRP markup was supposedly $300! Why bother using a $100 in total Gift Cards when we would have to pay the MSRP of $300 for the exact same carpet any outside person can just walk in and purchase it on the store's $200 current price? What kind of Gift Cards are these? The manager even had the nerve to tell me these are not really Gift Cards like the ones you get from other retailers, and pulled out about 6-7 of the same $50 Gift Cards from his shirt pocket to show us he could just hand them out freely to complete any sale. So if they're not really Gift Cards, then why does the card themselves say "Gift Cards" on them? The salesperson also had the nerve to ask us if it's okay that he rings up the $400 bedroom chest we wanted as $800 MSRP instead, so we could then use our $100 total Gift Cards. Insulting! If we had known about this, we wouldn't have made the original furniture purchase in the first place at Ashley Furniture. But we didn't know this because, the salesperson and manager both were selling this to us as saving $100 on a Gift Card, and we didn't receive this Gift Card until AFTER the transaction was completed, signed, and scheduled for delivery to even check it out. This is a complete false advertising on a product. We have filed a complaint with the BBB regarding Ashley Furniture's business sales practices.
I am a really unhappy costumer. Ashley of Colton is the worse store that you can go. I bought 3 complete bedroom set on march 21st 2013, and they told me that it was going to be deliver on april 22nd because they were out of stock, but that they will call me on the 17th to see if maybe they have it before that time. Nothing happen on the 17th so I went to the store to see what was going on and they say that they did it wrong, and they put instead of deliver UPS. They did corrected on that they and told me that the deliver was instead for Tuesday the 23rd now. So I went home happy because it will be only a day difference. Well the next day they call me to say that 3 items were not available for that delivery date, that instead, those 3 items will be deliver on the 27th but that I was getting $100 discount because of the inconvenience and I agree to that...on the 22nd I remove all my old furniture because they were going to be here early in the morning but it didn't happen, well today (tuesday 23rd) I called again and after waiting for many minutes on the phone, they say that is not on the computer a delivery for me today or Thursday,... they will only bring it here on the 27 and just some of the item, the rest they don't know yet...Really??? what kind of company is this one??? I cant believe that now I don't have furniture at all at home. I will post this comment everywhere, I need to do it so people can know how bad company Ashley is, and they only said "sorry for the misunderstanding" really??? sorry for the misunderstanding??? I'll make sure that everybody I know will not go buy at Ashley's.. the worse company ever!!! I miss Wickes... Carolina cardoza
3 hour wait to pick up your stuff someone really needs to manage this place a little better dont you think
If you try to pick up yourself instead of delivery prepared to wait up to three hours or even more time. There its a line before going to the gate, another line at the customer pick up office, there are more than eighty dock but only three is use for customer pick up. If you order many items you may need top come back again if back order or if fork lift driver forget to pick one of your item you will need to wait, the warehouse will not inform you anything when they forget to load all your stuff, a lot of people end up very angry, but the staff does not seem to care because it is very common
Francisco was very helpful. We explained that we wanted to be left alone to browse and that we would ask for him when we were ready. He followed our wishes, left us alone, and gave us a great deal. When we expressed our concerns about a previous protection plan that we had purchased, he found a manager and they both remedied the situtation. They were very professional. If you visit Ashley's, ask for Franscisco. He was wonderful.
Ashley furnished our new home. We are extremely pleased with everything; furniture, delivery, and staff!
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
