Ashley Store | Colton, CA 92324
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Colton, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Colton, CA!
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Customer Service
In-store offers
What our customers say
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Patty was exceptional I would highly recommend her for anything you like. She's a true professional in what she does.
(Translated by Google) They have many options. Very good attention from Raquel. He was patient with us as we chose a dining room. And he helped us with the entire purchasing process. (Original) Tienen muchas opciones. Muy buena atención de parte de Raquel. Nos tuvo paciencia en lo que elegiamos un comedor. Y nos ayudo con todo el proceso de compra.
Mr. Mushtaq provided us very friendly and excellent customer service. Made our purchase experience fantastic.
Excellent service
Thank you to Mike for helping us. He was very kind and helpful in answering all our questions. Awesome customer service!
Philip was very knowledgeable about everything we were looking at and helped to explain the prices and how beneficial some of the products are and was very kind. Amazing customer service the whole way thru.
Philip was by far one of the most knowledgeable and helpful employees I’ve encountered in the furniture business, directing but not pushy. Gotta come here y’all.
Raquel was really helpful and patience with my sister and myself. Thank you Raquel!
(Translated by Google) Raquel gave us good service and did not help us with all our questions, she was very clear about everything, very friendly and very helpful. (Original) Raquel nos dio un buen servicio y no alludo con todas nuestras preguntas, y dudas fue muy clara en todo muy amable y muy servisial.
Patty was very attentive and professional while helping with our home needs. She is kind and friendly. Thank you for your service Patty.
Patti was truly a joy to work with she was beyond welcoming and knowledgeable. Truly made the experience worthwhile
(Translated by Google) Julia excellent (Original) Julia excelente
Everything was amazing Rick was great and Mike very personal and helpful
Mike was great! Friendly and efficient.
Mike was very knowledgeable on the products and helpful!. Very friendly, patient, and pleasant to work with. The Estrada’s
Store Had good selection and Mike helped us out great customer service
My experience purchasing a bedroom set with Patty was great! Very patient and detailed with financing questions.
Customer service was excellent. Raquel was very knowledgeable, thorough and kind.
Raquel was amazing, she was very patient with us. Explain every amazing details about quality of bed and accessories we were getting. Please come Ashley store ask for Raquel
Myra Tan was extremely helpful with finding us the perfect sectional that we wanted for our home! Definitely recommend anyone shopping at Ashley’s to ask for her she’ll go above and beyond for you.
Raquel was beyond helpful and very patient with me. She showed me different colors, styles and stayed in my budget with the wide selection to choose from. I wasn't pressured at all during my experience and she was very informative. I will definitely come back and let family and friends know to ask for Raquel.
I bought a outdoor wicker table/ chair set and the leg on the chair broke less than 1 week later. After speaking with the store I was credited for my purchase and was able to order a replacement with the insurance at no cost. I used that credit to help purchase my daughter bed set. The representative was beyond helpful and made sure that I left as a satisfied customer.
Really great customer experience from Julia Very helpful and patient guided us throughout the whole process…Really Happy with everything.
Julia & Connie are very patient ,helpful, nice. Great personality. They both helped us choose the best furniture for our new home.
MUCHTAQ is an excellent representative of your establishment. He made my shopping experience pleasant and provided the appropriate answers to all my questions. I am coming back after 7 years and have shopped at 3 of your competitors and he's the reason I bought from Ashley's. Great guy!
excellent service from Pattie at Ashley today.
Myra was awesome! She is so helpful and knowledgeable. She helped us pick out the best bedroom set and mattress for a price we just couldn’t turn down. Definitely will be back if we need any other furniture for the rest of our home
We were helped by Patty, service and knowledge of the products we were looking for, super helpful and kind
Les was very helpful and patient with us.
Great experience. Les helped us so much in designing our home. So patient and kind!
Mustard amazing service ty
Myra & Francisco were a HUGE help. My fiancé and I just bought a home and Myra immediately helped us find the best pieces for our place. I highly recommend this store. Great customer service!
Amazing service , friendly
Patty was our sales associate and was extremely knowledgeable and helpful with our search for a new leather sofa for our family room. Patty is very kind and answered all our questions.
Myra tan was an amazing helper with our needs, she helped us find within our money range, super friendly I highly recommend her for your next purchase
If you want the best service ask for Mike! He was very patient with all of my questions and helped me to select the best power lift recliner for my Dad.
Erum was the best and got us approved! She knowledgeable and helpful! We will for sure be coming back to buy more furniture!!
The best sale lady
Fantastic service
Mustard Ahmad was very helpful and kind. He gave us great service and very knowledgeable thank you for your help
Mushtaq was great, Thankyou!
Marlaina was an amazing sales rep and person! She went above and beyond to make my experience smooth and fun!!! She is the BEST!!!!
Myra was amazing with finding us a couch and hanging out with our son. Very positive experience and very happy with our purchase.
Kind and helpful sales rep.
Super helpful mushtaq was super friendly and gave plenty of options and very helpful
Mushtaq was amazing and so helpful!
Mike was amazing! Great customer service and willingness to help… all with a smile!
Costumer service with Mike is the best. 5 ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) The person who helped us (RAQUEL) was very kind and attentive. Any questions, questions, she helped me with everything, recommended. (Original) La persona que nos atendió (RAQUEL) muy amable y atenta cualquier duda pregunta q tube me ayudo en todo recomendada
Marlaina was very knowledgeable and patient in helping us pick out the right fit for us.
(Translated by Google) Excellent customer service, they are super friendly, everything was very easy and fast. (Original) Excelente servicio al cliente son super amables todo fue muy fácil y rápido
Best experience ever!!, Great customer service.
Raquel 5 star service
Great Service!!! Mike was very customer oriented, friendly and willing to help , With a smile We came back at bought a couple more pieces to be delivered. Very happy!
Musta ahmad
Patty was very helpful today, she is very nice and she helped us find what we were looking for!
Renee did a wonderful job. She was a phenomenal help. She is a great asset to Ashley furniture. Can't wait to come back so she can help me some more.
Mike was very friendly and helpful, and efficient processing our transaction. Great experience!
Patricia was so helpful right when i walked into the store. She gave all her attention to my needs and requests. I had her very busy with my many inquiries. Patricia spent one hour of her day with me making sure i left the store a happy and satisfied customer.
Went to Ashley Furniture in Colton looking for a 5 drawer dresser chest Ana was greeted by Dan (Disco Dan) who’s former dance partner name was Kelly as well. He was very pleasant and took me to look at several dressers and let me choose a dresser I liked. He was very patient and never rushed me to purchase. Thanks for all your help if you’re ever in need of furniture go see Disco Dan.
Mushtaq excellent service
Helpful and nice
Patty was very helpful and informative with any questions that we had. We will be coming back soon.
Patty was very professional and extremely helpful. Her customer service was very welcoming and will have us returning real soon.
Very good service. Nice staff. @ mushtaq
Mushtaq very professional and good person very helpful
Mushtaq great service
Patty was very professional and courteous! She has our business today and in the future for sure! Thank you Patty!
Tammy was really amazing. She found us a great deal on our entertainment center and I am definitely going back with her to get our table.
Tammy was knowledgeable and incredibly helpful. She helped us find solutions for a new home and made the decision making process a breeze. If you’re shopping at Ashley, definitely ask for Tammy!
Excellent service from Raquel , we purchased exactly what we were looking for at a great price.
Today was my first visit to the Ashley Homestore and Pattie was phenomenal. It’s like she knew exactly what I was looking for. I highly recommend Pattie if you are shopping at the Ashley Homestore.
Mushtaq - Quick and Easy
I love coming to Ashley's every one is so friendly and good customer service
Mike couldn’t have been a nicer guy. Very knowledgeable and helpful.
Connie and her team was AMAZING. I will be coming back here for any furniture or decor purchases.
Raquel was making - got my daughter her bed that she fell I love with.
Thomas was great. Very patient with me.
Mushtaq- excellent service!!
Mushtaq was very professional and helpful. Offered great advice and was not pushing to make a sell
Great Experience! Mushtaq was very helpful!
Mushtaq
Kabir was great he was quick and efficient.
It was a great experience, sales person was very helpful and informative that made it an easy and quick purchase. He was very pleasant, thank you
Mushtaq Ahmad was very helpful and kind to us Thank you for your hospitality Ashley’s 👍
Raquel was amazing!She made the process so smooth and easy.Definitely recommend stopping by Ashley's
Raquel was amazing and very professional
Simple and fast! In and out within an hr!
Mike & Marlaina were awesome help. Thanks
Pattie was amazing. She greeted us as soon as we walked into the store. As first timers, gave us a tour around the store while asking questions regarding our preferences on new couches. She showed us a few options and also gave us privacy to discuss and look around. Knowledgeable and patient. Exceptional customer service.
Pedro was an excellent help and answered all of our questions.
Myra was amazing! Helped us pick out a Cal King bed frame which actually was on sale and got the whole set for cheaper than the frame would have been! Thank you.
Raquel was awesome! Let us look around and was right there when we needed her!
Very polite and attentive, explained clearly and excellent service.
I recently had the pleasure of shopping at Ashley’s Furniture and I couldn’t be more satisfied with my experience. The moment we walked in, we were greeted warmly by the staff, and Emily, in particular, provided outstanding assistance throughout our visit. Emily’s knowledge and expertise were evident as she guided us through various options that suited our needs and preferences. She was patient, attentive, and genuinely interested in helping us find the perfect pieces for our home. Her recommendations were spot-on, and we never felt rushed or pressured into making a decision. The quality of the furniture at Ashley’s is top-notch, and we are thrilled with our new purchases. The combination of excellent products and superb customer service makes this store a standout choice for anyone in need of furniture. Thank you, Emily, and the entire team at Ashley’s Furniture for making our shopping experience enjoyable and successful. We will definitely be returning for future home needs and highly recommend this store to others.
(Translated by Google) Myra is an excellent customer services professional, knowledgeable about her work and very kind and very patient with clients, especially older ones like me. I congratulate them for having staff like her. Likewise, Miss Coni, who is very kind and attentive to everyone, I want to continue shopping here and recommending my friends to come, everything is nice and a good price. (Original) Myra es una excelente profesional en customer services conocedora de su trabajo y uy amable con mucha paciencia con los clientes en especial con los mayores como yo los felicito por tener un personal cómo ella. Igualmente a la senorita Coni que es muy amable y atenta con todos quiero seguir comprando aquí y recomendando an mis amistades a que vengan todo es lindo y buen precio.
Mike was a great help! He was friendly, quick, and efficient!
Marlaina was outstanding helped me out a lot was super friendly gave exceptional customer service made me shopping expirence very pleasant
Raquel was the best! So patient and sincere. Bought lots of stuff for the new apt because of her. Thanks Raquel!
Raquel was amazingly knowledgeable. She helped us find everything we needed for our new place.
Raquel was extremely nice and welcoming. We got a couch, dinning table set and small ascent tables and she answered all our questions. Would come again if we need another furniture piece
Myra was so sweet, helpful, and has a great sense of humor! She went the extra mile to make sure we found what we liked and threw in amazing ideas too! Thank you so much Myra 😁
Philip was truly amazing at the Ashley’s in Colton definitely coming back for more furniture customer service was 100/10 also the prizes are amazing here! Best deals in the IE Thank you Philip for all your help truly appreciate it
(Translated by Google) Julia is very kind, very attentive and helpful. (Original) Julia es muy amable, muy atenta y servicial
Raquel took the time to find everything we needed for our new house, we enjoyed spending time with her.
Marlaina was very patient, friendly and helpful. I would go back to the store because of her. So thank you.
Patricia was very helpful and did not pressure us to purchase something in particular.
We came to Ashley's to get a new mattress. PK was very patient and helpful in helping us select our mattress.
Came in to Ashley's to find a good mattress. They had many choices and PK took the time to show us they're inventory and had us try them out. He was friendly and knowledgeable on the products. We'll definitely be back to see him. Thank you PK.
Mushtaq great service
Mush tan was very helpful
Pattie was great! She was helpful with all the questions we had. Did not hesitate to confirm some price's on items we question. Very helpful!!
Patty was super helpful and answered all our questions. She ensured we knew what we were buying and gave us all financing options. Super friendly, great customer service
I had an exceptional experience with Raquel Corona. They were incredibly knowledgeable, patient, and attentive, helping me find the perfect pieces for my home. She stayed after closing hours to make sure we got what we were looking for. Their professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend Raquel for anyone looking for quality furniture and outstanding customer service.
Mushtaq has been very helpful with figuring out with color and mattresses
Patricia was really helpful in showing us around and helping us out with our purchase. She was welcoming and made our shopping experience amazing.
Professional, thorough and friendly service. Mr. Mushtaq found exactly what we were looking for and we completed our purchase in under 30 minutes.
Mr. Mushtaq was Very helpful and nice.
Great customer service from les. Highly recomend stoping by
Mustard Ahmad very helpful with our purchase!
PK was very informative in helping us find the furnitur we need
Mushtaq salesman is very good and helpful person. I recommended him to my friends and family.
Mushtaq
Philip was Amazing he was so Amazing at explaining the process of what we wanted and we got Exactly what we wanted for our kids he took his time greeted us welcomed us step by step and we had the Best Experience at Ashley home store with Philip we got 3 mattresses 2 beds 3 chest and box springs he is simply the Best we were Lucky and fortunate to have had Philip as our salesman Philip Thank you you will Always be our Ashley Guy !!! We do have more purchasing and Philip will be the one we go to thank you Philip for your Outstanding Customer Service!!! And giving us the Best Experience we Ever had thank you for looking out for our needs and meeting them we appreciated your kindness .. and knowledge of everything we wanted Philip you are the Best .people like you are hard to find Ashley furniture.. store is Lucky to have you … Thank you Again your the Best .. your friends the Aguilar’s ..
Patricia was very helpful and attentive when it came down to purchasing a new bed and bedroom furniture! 10/10 would recommend (:
Aziza was the first person I met in store. She was very nice & professional & knowledgeable. She worked out a nice deal. I'm a happy customer.
(Translated by Google) We are very happy with Raquel Corona's service. She is a very patient and pleasant person. It was a pleasure to have her under her service. 10 out of 10. (Original) Estamos muy contenta con el cervicio de Raquel corona.una persona muy paciente y agradable.fue un placer tenerla con su cervicio. 10 de 10.
Mushtaq great service !
Micheal one of their sales rep was Very polite and allowed us to move freely without hovering over us. 10/10
Erum was knowledgeable and friendly. We are thankful for your time and assistance.
Great customer service
Erum was amazing.
Julia was great, she knows the store very well. She was very helpful.
Had a good experience, Great customer service. Pedro helped us.
Great service and knowledgeable
Tammy helped me with my purchase today giving great intake in what I was looking for thank you Tammy
PHILIP WAS GREAT DID HIS JOB & GOT US OUT OF THERE!!! GREAT CUSTOMER SERVICE!!!
Excellent, very kind, great worker, I love it!❤️❤️ Raquel it’s amazing🙌🏻
Best customer service with Julia. Very knowledgeable in what I was looking for. Thank you Julia!
Patricia was very efficient and very informative. I was guided in my purchase and very pleased.
Tammy was awesome, very helpful and very informative, very pleasant. Highly recommend her!
Came into Ashley’s Furniture for my first time and had an amazing experience. Al and Connie were very helpful with helping me correct my order . They were very friendly and helpful . Will for sure be coming back for future furniture purchases. I enjoyed the hospitality.
Myra, very helpful and had great suggestions
Julia was great help, gave good discounts and very friendly to talk to !
Julia was awesome i loved how she made everything so easy for me! truly recommend her at Ashley’s
Mike was awesome he was very knowledgeable. He helped us find the perfect living room set!
Was very nice experience the worker was very nice good person she helped us really well and quick
Julia was very attentive and gave us great tips for our interior layout.
Kabir, Thank you for the excellent customer service. Your patience, hospitality, and knowledge of your product and services was amazing. We greatly appreciate it. Walter and Nicole
Mike did an awesome job, made my experience at Ashley’s as smooth possible. Appreciate the help Mike!
Ordered two dressers. Each came with the same wobbly/loose drawer & one is scratched. The technician is currently here & said "They're not all going to be 100%." Didn't we pay for new 100% furniture?! We also ordered two new lamps. One is scuffed & one is dented. I wouldn't return or recommend Ashley in my opinion.
Mushtaq was very nice and helpful
Mushtaq
Great store best customer service
Mushtaq - great experience Thank you!
Mushtaq was very helpful. He showed me lots of options until I found what I was looking for.
Les was welcoming and polite. He was very helpful as to what we were looking for. Highly recommend.
Thank you Marlaina for all your help. You were very patient with us and very knowledgeable.
Tammy she is give is good service she is very nice and very helpful thank you tammy help us 👍
Tammy was amazing. Great customer service, and great furniture.
Pattie, was very helpful, patient,& formative about my purchase, she made everything clear.
Mike was very helpful in our purchase today
Raquel was a great help! Highly recommend her assistance! we couldn't be happier with our purchases for our kids room and our room. Thank you Raquel!
Great customer service Tammy is definitely knowledgeable and great at what she does !!
Patty was excelent
Myra provided an excellent service!!! She has great customer service and had great energy.
MarLaina provided a grade of customer service reminiscent of what customer service was like when "Customer was King"...working with her was absolutely fun! She set a new standard by raising the bar to an unimaginable level. I Am her "Raving Fan" advocate and will go out of my to let all my friends and family Know to seek her out when shopping at Ashley's. She paid attention, she listened to my requests, and left no stone unturned, in responding to my needs! Marlaina ROCKS!!!
Mike was really helpful in assisting me with purchasing a new mattress. I was nervous coming in and figuring out which mattress could be right for me. He was knowledgeable and explained the difference in the product and how the materials differ
Mike and Khabir both were really helpful and had a great experience. I was able to purchase a really nice piece of furniture at a great price.
Patty was great helping us pick out new furniture, showing us how the furniture works, and suggesting alternatives while giving us space to look around by ourselves. Highly recommend her. I received my deliveries and am happy with the service of the team who put together the furniture for me. They even worked around that I was also having movers there at the same time. The products seem very nice and comfortable so far.
Needs a purchase with a urgent delivery before because it was a surprise for mom and the lovely Myra was able to help me out.
I was attended my Myra tan she is wonderful salesman and helped very much in choosing the right mattress for my scoliosis. Really recommend coming here.
Stop by to get some couches for my mom and got greeted by Tammy Newsom as soon as we walked in the door. She made the entire process such a breeze and gave us a great discount/ deal she answered every question we had. Could not have been happier with her help and how welcoming she is. If you are thinking about buying anything here definitely recommend her she will not try to push or upsale anything on you she will try her best to find the best deal for you.!
Thanks Mike
Pattie was fantastic! She was very helpful and super patient. She made my family’s experience wonderful. We look forward to coming back soon!
Patty was extremely helpful, accommodating to our needs and knowledgeable. We were well served and her assistance made us very comfortable with making the decision to purchase furniture from Ashley.
Quick and easy
I knew what I wanted when I went into the store. I was greeted by the salesman who showed me what I was interested in. I was able to make the purchase and pick up the items the same day. The salesman did a great job with customer service.
Our experience with the store and Myra Tan was amazing. She made everything so easy and enjoyable. Would definitely go back!
Patty was very helpful and and she was very nice! Made buying things here super easy!
Philip helped us out today and an amazing help. He was very professional and polite and made our purchase very easy. Will definitely go back for any of my future furniture needs!
Tammy was very helpful. She answered all our questions. We were here to purchase a couch for my son and she helped me with my purchase of 2 chairs.
I had a great experience buying a couch today at the Colton location. Tammy was very helpful and helped me find a couch I wanted. She answered all of our questions. Ended up finding a couch I was happy with and will fit in my home well. Great experience.
Julia was very helpful with picking out our new couch
I purchased a couple of items for my house. Sales rep Raquel was beyond helpful I was very happy with the service she provided.
Mayra Tan from Colton was absolutely amazing! We gave her our vision for our living room and she exceeded our expectations and we were done so quick. Thanks so much Mayra!
Patty B was amazing in helping me purchase a bed and mattress for my son. I would highly recommend her.
Les was an amazing person to work with. As soon as we walked through the doors, we were immediately greeted enthusiastically and he did an exceptional job from start to finish. We were able to get everything we needed at an affordable price. Thank you, Les!
My husband and I had a wonderful experience this time around. We came in looking for a new dining table, and we knew what we wanted but needed some space to browse by ourselves. We were greeted by Marlaina at the door, and then she escorted us to the dining table section. She then politely excused herself to give us time and space to allow us to comfortably shop around. We circled the whole store, taking our time, trying out different tables, and discussing what would suit our space. Then, when it came time to purchase, we made sure to go back to Marlaina because we greatly appreciated how she gave us our time to look around and wasn't your typically pushy salesperson. Thank you, Marlaina, for your help and patience.
Marlaina’s customer service and professionalism is absolutely superb. She helped me find the rug I desired and made it happen. I so appreciate her service, it is 5 star service. Thanks Marlaina!!!!!!!!!!
We are soooo very happy and please by the help of Miguel and Connie! Miguel found all of the furniture we asked for and Connie assisted with the financial to fit us best! Will be coming back for more.
Mike Foster was excellent! He was very professional, kind and patient with my husband and I changing our minds multiple times. We will definitely return to Ashley's and ask for Michael!! Thank you for a great experience.
Cilicia was an awesome help . It took me 3 trips to decide but once I did she made the process go smooth .
Great customer service!! Raquel was a rockstar. She showed us what we were looking for but wasn’t pushy. Would def recommend!!
Liz was very helpful and walked me through my financing information very thoroughly!
(Princess) is amazing. I love her energy and expertise
Great and efficient! Ask for Mike!
Mike was great
Great Customer Service. 👍🏼 Thanks Mike and Darrell.
Great costumer service from Mike!! Mike has been really helpfully every step of the way!
Raquel Corona was very helpful. We bought a loveseat and couch. She spent a lot of time showing us many sets. We will ask for her when we need any more furniture.
Patty was very nice and I found what I wanted. I don't have my furniture yet, I'm waiting on shipping. I purchased a loveseat to match and some decor
Rick is excellent!
Tammy was very helpful, no pressure.
Brought our family living room Furniture with Raquel's help. Thank you very much. You made the purchasing process quick and easy.
Mushtaq was very friendly
Salesman Mushtaq was fantastic. Very friendly and knowledgeable
Patient, friendly and very helpful
Mushtaq, greate sales person
Great service from Myra Tan. Very friendly and patient.
Mushtaq did a great job helping us find a bed set for our daughter
Mike was very helpful and very patient with me. i asked a lot of questions and he answered every one of them. he has amazing manners and just a bright personality overall
Marlania was super nice and helpful
Myra assisted with showing us temperputic mattresses. Very impressed with her knowledge and ease of explaining it's features to us. We are looking forward to purchasing one soon. Thank You Myra. Go See Myra!
Myra from Colton assisted us & I’m just lost for words at how impressed I was with her customer service, please ask for her! Thank you Myra!!
Patty- very friendly service
Raquel was amazing !!! Highly recommend her an her excellent customer service !! Thank you for making our experience wonderful a painless!! You are great!!
I was really pleased with the help Marlaina provided my family and I. She was very friendly, full of smiles, caring, and patient. She answered all our questions. She was great!!
Les Was Amazing Helped me with all my furniture explained everything with pick up and helped us with a discount
Mike was amazing help
Came in looking for a sectional. As we walked in Mike was quick to greet us and smoothly identified what we were looking for. He let us know the areas of the showroom with the items we were looking for. Mike helped making our decision on the couch and also the quality of the couch.
Raquel provided great customer service. She made the process fast and easy.
Mike was very knowledgeable and friendly. Great customer service.
Raquel is an amazing seller! She was patient and courteous. She took her time with us and took care of us. Definitely go see her.
Amazing experience overall. Process is so smooth and fast. Thank you!
This is all about the salesperson. Ash was so personable and professional. He made our shopping experience perfect. Very helpful, never pushy.
The Colton store is nice, clean and just big enough. I am real happy with my new bed (TEMP ADT 2.0 MED QN MATT), the delivery was same day, and I slept amazingly. I also bought the Francesca Reclining Sofa. That will be delivered in a few days. I'll follow up with my.review on it.
I came to the Ashley Store in Colton and Patty assisted me throughout the purchase. She was very patient and found ways for me to get the better items at lower price.
Les was very helpful. Very happy with my purchase.
Patty was wonderful and very patient. Would love to recommend her to anyone buying Furniture here
Mushtaq He’s very helpful and gave me a really great deal. Thank you Mushtaq.
Helpful store! Raquel did an amazing job helping us find our couch. Hope to come back soon. 😁
Raquel was very helpful! She has a kind heart and is a great seller. Will definitely come back soon! 😊
Raquel did a great job helping us pick out a new sofa! Really appreciated the service!!
We had a pleasant experience buying all the furniture for our son’s new home. Great products, and wonderful customer service.
Tammy was Awesome! She helped us pick out a great living and dining set for our new home.
Raquel was an amazing sell’s representative. She was very informative, friendly, and helpful. Left with my new living room feeling happy and excited !
Myra was the best! Very open to walking around the store with us with grace and patience!
Patty was very helpful very professional I recommend this place ten stars plus
Mike was so kind and attentive. Not pushy at all and provided me with the most deals he possibly could. Very happy.
Requel She was extremely helpful, kind, courteous and professional. We enjoyed working with her.
Thomas did an amazing job at helping us out
Mushtaq is the best! Go and see him!
Pattie ⭐️ If there were more stars I would Love to add ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, she went above and beyond excellent customer service excellent knowledge ⭐️ she is the best ⭐️I will be using Pattie again definitely Kindest Regards Linda
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq did an amazing job. Happy with the purchase
(Translated by Google) Mrs. Raquel gave us excellent service today at Ashley store 👌🏼 (Original) Excelente servicio nos brindó el día de hoy la señora Raquel en Ashley store 👌🏼
Mike did an amazing job helping us! Smooth purchase in and out quickly not pushy patient and experienced
Great customer service!
Great customer service.
Raquel was amazing! She helped us find the right mattress.
Love how they make their own furniture
Had an amazing experience today at Ashley Furniture with Patty. She walked us through everything effortlessly and I would definitely come back for her help again.
Excellent. Raquel Corina was the best. She is very knowledgeable in what she did. Very professional and very congenial. We wish you all the best Raquel. Hope to do business with you again.
PK was excellent. He did more than we expected and we were extremely satisfied . Extremely knowledgeable , and answered everything we had questions on . Was able to help us save more and get more for our money . Great customer service, highly recommended him . Thanks PK
Patty was great! Very helpful.
Raquel was very helpful during our visit to Ashley! She went out of her way to show us all the options the store had for our home! She was incredibly helpful with my mother, who only spoke Spanish.
Les Cardenas helped us in the Colton store and was fantastic!! Great job thank you so much
Before I took my card out to pay in full I ask if they had it in stock they said yes then I call to make a appointment to pick it up they told me they don’t have it till like in a week so I said ok made other appointment to pick it up now 2 week out I said ok o well my appointment was for Sunday at 12 then I get a phone call at 11:30 that same day Sunday after I drove there waste time and gas money of course then I show up and tell them I want my money back to the lady in front she said we could deliver for free for you so I ask her but are you 💯 sure I’ll receive it the day you tell me she said no so then going back so how does that help me I need to ask for day off to receive the bed and maybe you guys would not show up so she said I was acting disrespectful so she said I am done talk to other person same think told him I want my money back same thing he told me at the end they treated me with no respect And my worries and treated me like I was not a customer never will go here again! You quit to Cell, but for customer service they lacking on it will not not recommend this place at all! Very disappointing I heard great things about this place but at this point never going back Not even an apology from them saying that they screwed up!
Mike was very knowledgeable, patient and most importantly didn't hover! Made us feel very comfortable. Thanks Mike!
Derrell was Super helpful and very attentive. I only bought it because of his hospitality. I will continue to buy all my furnitures from him from Ashley’s. We bought a leather sectional and it was such a great price!!
Very nice and very professional
(Translated by Google) Raquel Corona Very good service, very friendly Excellent person, thank you for your help (Original) Raquel corona Muy buen servicio muy amable Exelente persona gracias por su alluda
Mike was really nice and helpful
Really appreciated Raquel with showing us and giving us time to shop around without feeling rushed. She gave us options and listen to what we were looking for.
Mike was very most accommodating. He was very patient and spent more than 30 minutes with us. He made sure that we would meet our wants and needs. Appreciate him and when we come back we would be looking for him again. Thank you mike!
So disappointing don’t buy from ashley they don’t help out after they sell you a product. They were picked up from the ware house to when opening this is what we got . We called customer service they sent a technician to inspect to find out they aren’t giving us new ones one providing 1 new sectional out of the 6 we purchased.Now we are stuck with stained used couches that we have to make payments for .
Raquel gave us an amazing experience at Ashleys. She gave us room to think while continously being present to answer all our questions all while being amazingly helpful/considerate of our costs. 5 stars for her🙂
Myra gave excellent service and extremely helpfull.
Mike was very helpful
Had a great experience. Noah, the sales person who helped me, was professional, informative, and helpful.
Amazing experience! Julia handled our order with tremendous courtesy and professionalism. She clearly knows what she is doing and we are grateful for her. We placed a massive order over the phone and took care of the purchase and delivery with incredible ease!
PK helped me. He was very nice & helpful.
James Babatunde was wonderful, we knew what we wanted and was in and out. I felt he gave me honest feedback on the best furniture choice for my needs, gave me the space I needed to shop and decide what I wanted and had a great sense of humor! Go see him for all your furniture needs.
Iam so happy with the wonderful customer service from ROBERT. From the moment we walked In we were in no pressure to buy. We took our time and he didn’t hound us around the whole warehouse like how we experienced in the past that kept us from buying here. Glad we gave it a second try and found Robert. Everything was great. His picture should be up!!! Every time we visit we will be looking for him. Also as we were in the process of finalizing our cart an a couple came by looking just for him. Thanks Robert! We will be seeing you again for our next buy.
Absolutely no pressure to buy. Great customer service. Very Knowledgeable. I Encourage you to see Robert.
Tammy and Thomas were amazing tonight. TNT was dynamite. They were super patient, helpful, and knowledgeable. Thank you so much TNT!! We will definitely be coming back for any furniture needs.
Pattie was fantastic. We bought bedroom furniture for our daughter, and all was easy. Excellent saleswoman.
MUSHTAQ WAS VERY KNOWLEDGEABLE AND KIND. HE HELPED US WITH PURCHASING A BEDROOM SET, LIVING ROOM SET AND DONING ROOM SET. WE ALWAYS GO TO ASHLEYS FOR FURNITURE AND WILL CONTINUE TO DO SO GOING FORWARD BECAUSE OF THEIR AMAZING STAFF!
Yajaira, was very helpful from the beginning, she gave us good advise helped when we were undecided, very patient I think she was great. And Orestes from acima gave us a great experience and a fast approval on $1 down financing
Great customer service. Very helpful.
Patty was very helpul and explained everything well through our buying process . I highly recomend asking for her assistance when buying at the colton loaction . Thanks again patty
Robert was very helpful and patient.
PK did an amazing job helping us pick out a new mattress and couch! It was really great to connect with an associate that had similarities to our own lifestyle and gave great personal recommendations. I'm so excited for the zero gravity after Disneyland. 🤤
Very nice, professional, excellent service
Tammy was amazing made the process smooth and easy.
Mike took care of all our needs to our new home
Raquel was amazing was able to get us a great deal on our brand new room setup will definitely be coming back she was so helpful and patient with my indecisiveness
Raquel was amazing was able to get us a great deal on are brand new room setup will definitely be coming back she was so helpful and patient with my wife’s indecisiveness
Great customer service and a wonderful smile. Patricia answered all of my questions and assisted me all the way through. Thank you
Good service didn't have what I was looking for
Tammy is very helpful and very patient. Amazing worker.
Came in to buy some furniture, didn't feel rushed or swarmed by salesmen/women. We ended up with Kabir and he was very helpful,knowledgea ble and friendly. Thanks for assisting us today.
P.K’s customer service was outstanding, he was patient and respectful of our needs, we felt comfortable, great with our purchase and P.K orchestrated that experience
Robert was one of the best salesman I have ever encountered! Very professional, nice, Honest, funny and knowledgeable. Plus more. It’s rare to find a salesman that is on commission to be as good, honest and patient as he is. Will definitely recommend him and Ashley to friends and family!
Great customer service, especially from Myra Tan! We told her what we wanted and she got to it! Very satisfied with her customer service skills.
My experience with Ashley has been subpar. Even working with customer service has been months and months back and forth on a warranty claim. Phillip at the Ashley store in Colton was amazing. I was in and out and he was so easy to work with. His manager was very helpful as well. I would love to work with Phillip again. Anytime I go there I will ask for him.
Excellent experience, Thank you Mike
Josh at the Colton location has been a pleasure to work with. This was our second purchase with him. He is very friendly, informative, knowledgeable and too salesie. The delivery was smooth and seemless. They were quick to install our purchase and very friendly.
Tammy helped me and was Extremely helpful and patient with my selection. Made my shopping experience pleasant.
We bought a temrapedic bed with a smart frame. We were told that it would fit our bed and it doesn't. The bed is higher then our waist and we are tall.
Raquel was WONDERFUL and very helpful. She deserves an A+
Patty, is such an amazing sales rep. She takes care of us like we are family. It’s our second transaction with her. We are leaving very satisfied. Thank you Patty
My salesman, Les, was terrific!
Pattie was very kind and helpful . We found exactly what we needed thanks to her excellent customer service. Thank you
multiple rescheduled appointments because product was not delivered to warehouse in time. Drove down from hesperia to pick up and they didn’t have my appointment saved.
Very friendly, knowledgeable and helpful. Thank you!
I had a wonderful experience with the general manager Alfredo and trusted advisor PK. Highly recommend speaking to both of them and working with PK for any furniture needs! I felt well cared for, respected, comfortable and like they tried their best to take care of my family. I am very grateful for the experience to help me get my furniture for our first home!!
Ms. Raquel Corona is an outstanding representative. She was a very polite and comfortable to be around. We would highly recommend her to everyone. Parra Family
Great customer service
Experience was great… Raquel was a very great help got me exactly what I was looking for at a good price.
Great service by Mushtaq today!
Tammy was the best! She helped us decide on a beautiful sectional and so patient with us going back and forth for over an hour. Thank you so much!!
See Tammy when you stop in. She will get you what you need!
Patty has amazing customer service, she's very efficient and kind. She helped my family get furniture for our new home! Amazing service !
We had a great experience shopping for mattresses and bedroom sets! Mike our salesman was very enthusiastic and patient with us!
Tammy was our sales rep and went out of her way to match our furniture by carrying chairs onto different floors. Excellent experience. Very highly recommended.
MUSHTAQ AHMAD Thank you for your help!!!
Mushdaq is amazing!!
1st time at Ashley, great experience! Excellent Customer Service!!! Myra is great!!!!
Mushraw Great service
Had a great experience at this store. Raquel was very helpful, nice, and friendly. She made the selections so easy for me. Will definitely come back when I’m ready to replace my sofa.
The customer service was awesome, especially with the lady I met. Her name is Raquel Corona. She was very polite and answered all my questions and I was satisfied with all my purchases.
She was very helpful and courteous. She helped me with all my needs. I recommend Julia when you visit Ashley.
Raquel was really great to work with!! She gave us enough time to think of without putting much pressure on us. Overall a great experience and a pleasure working with Raquel.
Raquel was very helpful
Great customer service from Julia I. We didn’t feel pressured to buy a single thing. She was sweet and knowledgeable about all the furniture and mattresses. She listened to us and knew what our style was! This was our second time back to Ashley’s. We bought our couches and patio furniture last year and now our bedroom set. So happy can’t wait to get our furniture! Thank you :)
Buyer beware!!!!! I purchased a sectional couch almost $4000 dollars later. The couch makes loud noises when I sit in every section of the couch! I would highly recommend going with a different manufacturer that stands buy there products. See the video for yourself,
Amazing service, Aziza did amazing!
Mike is awesome best sales person ever!
Mushtaq was a great help
Very helpful!! Mushtaq thank you
Patty was very Profesional and patience.. Thank you Patty..
Tammy was very very helpful fast and friendly I diffintly will recommend her and Ashley store
Pattie was very help and understood what I was looking for. Well come back to this store to purchase again
Sales associate Thomas was extremely helpful while he assisted my wife and I pick out and buy our sectional. He made the process very enjoyable!
It was such a joy buying a piece of furniture from somebody so knowledgeable about what we were looking for. Also, never feeling pressured . I would definitely recommend Thomas as a wonderful sales representative if you’re looking for furniture. He even went out of his way to get my mother a wheelchair and push her around the store while we were looking
I purchased a bed, mattress, and coffee table. Mushtag was friendly and knowledgeable and did not hover over me while browsing the store which I appreciated.
Mushtaq was friendly and helpful
Excellent services!Great prices. Great employees(top to bottom). Highly recommend Ashely’s.
Patti was amazing. She took the time to help us and was very attentive and made the transaction easy
Myra Tan was great and very informative. Let me and my husband discuss with out being pushy.
Julia was efficient and awesome! She is attentive and worked with my understanding my budget and helped us leave satisfied customers! Thank you Julia!
Noah Loveridge, was very helpful & friendly! Great sales man, will be back.
Mushtaq helped a lot
Connie & Hyam were ah wonderful help!!!on helping us out choosing our couches
Mushtaq highly recommended! He helped us out alot and good salesman.
Mushtaq did a very good job and good deals! Highly recommend. 😊
Noah Loveridge did serve us very good during our visit. Highly recommendable.
Ashley has always been my go when it comes to furniture and household accessories. Mushtaq welcomed my family and I at the door. He was very willing assist us and was great to work with.
I came to Ashley’s furniture to buy a bed. Ashley has a wide variety of mattresses. Mushtaq assisted us and was most helpful and answered all of our questions.
Les was so patient and helpful! He was very knowledgeable in helping us pick out a new couch and loveseat. Thank you so much!
Came in today looking for a set of couches for my living room. Pattie who attended me was great. Fulfilled all my needs. Overall great service. Thank you, Pattie!
Very satisfied !! Raquel corona was very helpful, she was never pushy about trying to make a sale she explained every question we had in detail very patient with us 😄will Come here again
Mustard was very nice and helpful
Mushraq really good customer service e really helpful and patience.
the moment we came in Aziza greeted us and was so helpful in directing us to what we were looking for. she gave us time and space to look around without making us feel rushed or like she was hovering, so we really appreciate that! we were looking for a sofa sleeper and found the perfect one for our family!
Very nice being handled by Patty with finding my Sleeper Sectional with Chaise
Mushtaq Ahmad, did an amazing job helping us find what was missing in our home… can’t wait to live it out with my family. Thank you so much
Can’t go wrong with Ashley’s! Today we had the pleasure of meeting and being assisted w Patty! She is such a sweet and attentive lady. The husband and I will be planning our next visit in a few months as we spotted a few items we wish to purchase.
Julia was very kind and patient with us she was also very helpful and answered all the questions we had, would really recommend buying with her
Ralph Perez was a big help on help on helping us find the perfect mattress as well as a bed frame and gave us some amazing pillows to accommodate our new comfortable mattress 10/10 would recommend coming here again! Great experience and excellent service
Thomas and Raquel took good care of me and my fiance. Would definitely come back to purchase more furniture in the future.
Erum was so helpful and so kind , really loved my first experience here .
Great customer service
Love the customer service here, Marlaina was awesome, and very patient with us. Would recommend her for any future purchases.
We got our sofa here for the 2nd time! We love all the options and price matching. Customer service was awesome. Thank you Mike !
Mike was awesome. Would recommend for your next Ashley’s trip.
Liz is amazing!
Liz was great!
Ashraf was a great help!
Mushtaq great service highly recommend
James B. helped me out with picking out some furniture and he was great. Gave us space, not pushy, had great advice and taste. He worked with us and it turned out well. Would return in the future!
Raquel greeted us warmly at the entrance and listened very patiently as we explained the needs for my 80 yr old aunt. We got everything we needed, a bed, a new recliner and a dinette. Raquel offered several suggestions that worked well for my aunt. We couldn’t be more pleased with the experience.
James was Great! Super helpful! We were literally in and out! Can't wait to get our sectional and console table!
Mushtaq was an awesome! Thanks for the great customer service!
We really like to think and honor Noah for his hard work, his patience, and his understanding as it did take me two days to finally Pick out my perfect decision on furniture he went above and beyond as staying late two hours the first day and of course, because I am so picky I decided to change my mind on my whole purchase after we spent all that time before picked out, another set had to go through all the financial paperwork and walking around the whole store again he did it with a smile on his face, patience, patience, lots of patients overall I was able to pick the perfect furniture set for my home and I’m very, very satisfied , rate from 1 to 10 I would have to write him a 10 but that is lowballing, the score wish I can go higher as she does need to be recognized
Mushtaq
Muahtaq is an amazing sales person, I highly recommend him, thank you brother
(Translated by Google) Lester very kind and attentive (Original) Muy amable lester y atento
Marlaina, Thank you so much for your kindness and help!!
Raquel was very helpful! She was always available whenever we had questions!
Mushtaq was very helpful to us and he was friendly and he gave us a great service.
Cilicia was great help and made everything easy for our first time at Ashley’s and worked good to get us a great price.
Sales rep was fair. Trying to get my product was another story all together. Had an appointment and said I didn't, came back 2 days in a row. Still have to wait. Not a single customer at pickup but me. Communication with the customer was awful. No appreciation for their customers
Ashraf was very helpful, gave us insight and options based on our price range and found us a dining table we fell in love with. Without a doubt ask for Ashraf if you want great customer service and is attentive to your wants/needs.
Marlaina was very helpful and knowledgeable. Great customer service from everyone we came in contact with.
Horrible! The sales people don’t tell the truth
Myra Tan was great
Pattie was very professional!!She allowed me to inform her of what my furniture need was, She did not pressure us into a sale therefore we did purchase a leather sectional with additional pieces , Thank you
Mushtaq was the best at helping us!!
Mushtaq was very helpful and knowledgeable, made furniture buying quick and easy.
Yes, I'd like to give a shout out to Ashley's furniture in Colton, California and especially to Kaibar. He made it possible within less than 24 hours for me to have a table that I've been looking for and I got it delivered today along with my furniture and I really want to thank him for going out of his way and making it possible. I love Ashley's furniture. I have utilized them for many years when I need something and I will continue doing it. Thank you so much for the excellent customer service.
Worst place to go to !!! DO NOT SHOP HERE! I BOUGHT A 7,000 DOLLAR BED AND THEY GAVE ME A 700 HUNDRED DOLLAR GIFT CARD yet when I tried to use it they said it's an expired card ! Yet the card had no expiration date!!! And that they had new management! Yet the manager said she could see how much of the gift card she could redeem if I bought more things !!!! Are u kidding me f this place ! Horrible don't waste ur money here and if they offer u a gift card good luck ! Terrible and trust me I don't like giving a bad review but this place needs the negative stars added to this review.
Patty was very professional. She went the extra mile for us when it came to purchasing our furniture. All other staff members and managers were friendly and made the process super easy. Reach out to Patty for any of your furniture needs. Thank you for your wonderful customer service!
Jennifer is the best sales person ever!!! We come every year to buy furniture and ask for her assistance. She is professional, honest and caring. Thanks for helping us.
Mike was very helpful and patient. Great customer service.
Really happy with my purchase, even though it took 6 weeks to deliver. They're still short 1 lamp, but hoping that arrives soon. The price was in my budget, the sales guy didn't overtly hover (but kept an eye on me) and the delivery was professional. They refused to budge on the delivery fee, so I had no compunction to tip, and surprised they didn't wait around expecting one. They put the legs on the couch, packed off the dunage and left. I got phone calls before and after, even one to alert me the 2nd lamp didn't make it. I really appreciated the communication. Nice job, Ashley Furniture! UPDATE: The second lamp arrived, a great experience.
Ashraf was very personable and patient. We ended up buying a whole room full of furniture! Definitely would buy from him again
Alabama was so helpfull very welcoming and Connie manager was outstanding beautiful place
Marlaina was super helpful and went out of her way to help us find a solution for an entertainment center!
Great experience!!
Very good, friendly customer service. Well laid out store with lots of options
Julia that’s awesome. She helped us pick out our furniture. She knew a lot about the furniture and the products at the store.
Excellent service! Josh greeted me and helped me all the way. His patience to answers all my questions and concerns is greatly appreciated! His knowledge and expertise helped me to take the right decision!! He deserves a bonus or promotion because he is doing his job with elegance and excellence 👏 Thank you!
Marlaina is great and I just love her personality
Marlaina was an exceptional sales person who was knowledgeable and provided great customer service.
(Translated by Google) RACHEL SERVED ME VERY WELL. THANK YOU (Original) RAQUEL ME ATENDIO MUY BIEN. GRACIAS
Phillip was very helpful, learned something new about mattresses. Thank you
Josh helped my parents and I out, it was great customer service! He helped us through the whole process from applying for a credit card to the discount for healthcare workers. He helped calculate everything for us as well. Definitely recommend!
Really happy with my purchase. I would recommend Lizbeth to help you. She made the process for us smoothly!! ✅✅✅
Great shopping experience. Thanks for your help in making this easy breezy Mike!
Princess is an amazing salesperson. I recommend requesting her for your service.
Julia iglesias was my mom and mine sales associate. She was very patient with us and showed us all of the options for chairs, bed and mattress
(Translated by Google) Julia Iglesias... incredible attention, thank you very much for your help 😊 🤗 😉 (Original) Julia Iglesias ... increíble atención muchas gracias por tu ayuda 😊 🤗 😉
The sales associate I was very, very helpful. I really appreciate her help.
For me Chris Garcia my experiance here at Ashley Furniture meet all my expecations and the service was excellant .My sales Rep Michael Foster was a great help and answered all my questions that I had .I would recommend all my friends and family to shop here .I would like to Say thank you to Ashley Furniture, Michael Foster,And Miguel R
Mushtaq in Colton was so helpful with guiding us to the matters that foot our needs the best. He was informative but not pushy either when we said we needed to talk about it
Phillip was great. Not too pushy, but was there when we needed him. He was very knowledgeable.
a lot of patience, unfortunately I couldn't find what I was looking for, 100% recommended and very affordable prices Thank you 👍
Myra was amazing. So patient and helpful.
Thank you to Felipe for helping us out. Very nice and welcoming. He helped us get our bed set. Thank you!
Mushtaq was very helpful, he is a good salesman. Thank you much.
Ashraf was very helpful on our purchase
Robert was very professional and helpful! He was approachable and greeted us immediately as soon as we entered the store! In addition, he had our best interest at heart and made the interaction very comfortable!
Mushraq Great service
Experience was amazing and Les answered all out questions and was so helpful, definitely recommend him for anyone who is looking for furniture.
Patty she was great she helpes with everything I needed .really appreciate
Darrell provided exceptional assistance and displayed a remarkable level of kindness in helping us uncover our future purchase.
Had great service from Mushtaq at Ashley! Very helpful and showed us many options that fit what we were looking for.
The in store experience is sufficient. The staff is helpful. The problem is when you pick up items. As I experienced, from the time you purchase to the time you pick up can be several hours later. Not exactly convenient if you ask me.
Mushtaq was very helpful and processional.
Purchased a patio set and got a great deal.Patti helped us out. The checkout process was smooth, and Patti arranged for the delivery at a time that was most convenient for us, which was highly appreciated.
Marlaina was great loved how kind she was and made you feel very comfortable and the overall experience was great and we got exactly what we asked for!!
Greatest costumer service ever thank you Myra and Erum.
First time here and it was quick and easy!! Marlaina made sure we knew exactly what we wanted before making any decision and helped us through the whole process. Would definitely recommend buying furniture here experience was 10/10!!
Pablo was very professional, andvery nolegible Thank you so much for your great service, Pablo
Katherine and Edward where Fantastic Would highly recommend
James and Sara Bella were awesome 👌... very helpful and knowledgeable
My experience was Beyond AMAZING! Myra Tan is the BEST made us feel so comfortable. Thank you
James was very helpful. He let us shop around and helped us out when we were ready. Will come back for more furniture.
Ashelys helpd us get a bed fram for my mom on Mothers Day. The associate were very helpful and attentive. Their prices are unmatched. Thank you Ashleys for helping us gift something special to our mom.
Thank you Julia
My experience at Ashley was very welcoming, from when I walked through those doors. Edward was awesome . He helped me find what I was looking for . I didn’t feel rushed , and he was very, very patient with my indecisiveness. I will definitely be coming back.
Mike was very kind,and an excellent sales person he really knew his stuff .
Great service! Mushtaq was very helpful and friendly.
Mushtaq Ahmad was a great guy helped us a lot wasn’t too pushy and made us feel welcomed.
Found the coffee table we were looking for. Thank you Mike for making our search and purchase so easy.
Mushtaq was incredibly helpful and super patient with me making up my mind. Great selection and service! Ask for Mushtaq. He is great!
James B has great customer service!!! 10 out of 10
James was amazing!!!
Yesterday I was ready to purchase a bedroom set . But the sales girl wasn't friendly enough and made me feel uncomfortable with her comments like how I wasn't going to get a better deal somewhere else.
Patty was excellent! She listened to what we were looking for and showed us different options. She was patient with us and gave us time to look around and checked up on us throughout our visit. The purchasing process was thorough and easy with her. We will definitely be back to work with her for our next purchase! Thank you Patty! ☺️
Patricia was amazing as always! We have shopped with Patricia since like 2018 and she always provides such great customer service that keeps us coming back to Ashley!
Patty was excellent! Since the moment we walked in the door, Patty guided us through the store and answered all our questions.
Mustang great service Thanks
Mike was very helpful and quick at helping pick out a bed and dresser.
Patricia was very attentive and helpful.
Raquel did a great job helping us out! Left very happy with our purchase
Mushtaq was amazing in assisting me with my first purchase at Ashley‘s furniture store thank you!
Mike was extremely helpful and polite. Atmosphere was lovey and welcoming!
Mushqua was professional and polite. He was knowledgeable about his products/furniture and liisten to our need
Amazing customer services , she was able to guide us and all the process, very knowledgeable member our your team.
Mike was very kind and helpful!!!
Good quality furniture. You can ask for Mike, he is the best person to assist you, he was very helpful, efficient, professional and went far beyond in assisting and inquiring in what you are looking for. It helps to look for what you exactly need online first and ask about it and it will save you time.
Raquel was great to work with on picking out our furniture. She was very helpful and informative on our selections. She was very knowledgeable and helpful
Mike went above and beyond in helping us find a dresser that was similar in color to our current bed and within our budget! Great customer service!
Mike was such a great help. We had a quick and easy process and he was able to answer all our questions.
(Translated by Google) Raquel Corona, excellent service at the best Ashley furniture store in Colton CA I highly recommend them 👍🏻 (Original) Raquel corona , excelente servicio en la mejor mueblería Ashley en Colton ca se las recomiendo mucho 👍🏻
Had my XL TV Stand and Dining table delivered today while I was at work . My mother was home to receive them and let me tell you the quality of the TV stand is Horrendous ( see photos ). It has dents all over, misaligned, gaps and separations, the shelves were not installed and to top it off the doors were installed backwards. How? . So I gave the store a call and was told tough luck basically that once it's delivered there's nothing they can do and I'd have to open a case wait for a technician to see if there's anything wrong with it and go from there . I mean come on, just look at the photos which I emailed, you can clearly see this thing looks like something from a yard sale not a new item like the one on display at the store. The stand came built wrapped in movers blankets ( how does anyone let this go out of the warehouse for delivery ). And how do the delivery guys think this was ok to leave? I'm very disappointed and infuriated not only by the product but also by the fact no one can help and I'll have to wait and see what happens . When you're there to purchase the customer service is great and they solicite a 5 star review from you. But after the fact good luck. $200 for Premium delivery and Setup for this is ridiculous. By the way I asked to speak to the store manager and was told no one is around, but when I was there shopping there was at least two of them . My previous stand I bought from Walmart had better delivery and setup not to mention cheaper .
Mushtaq, Great Job
Ash was so helpful, thank you so much for being so patient and kind.
Mushtaq was amazing!! He helped us get the sectional of our dreams!
Ashley and Kabir were was great! They had a great selection, and they matched prices of a membership furniture store, and had a better deal on assembly.
Patty was quick and responsive to my needs and questions. I recommend her services! I am a picky person when it comes to my kid’s furniture and she did an excellent job with her guidance and patience. 10/10 would recommend!
Great service with Mike today !
When in with my mom and grandma to purchase a few pieces of furniture and was serviced by Raquel. She was amazingly patient, helpful and genuine. Great experience!
Really helpful and super nice customer service! Raquel was amazing!!!
Mayra was awesome! Very helpful to me and my daughter and helped us pick out the perfect mattress!! Thank you!!
Myra was a great help in finding our new bedroom set!
Mike was Awesome! He was super helpful and we look forward to coming back. The whole experience was quick and easy.
Very good customer service by Miguel Luna! Very straight forward to the point with no sugar coating. He helped me get a better deal and gave a very detailed explanation on what I was buying. I would definitely recommend asking for him when you come by!
Myra Tan in Colton was amazing, helped us get a the couches we needed and delivered by the time we needed them delivered.
Marlaina was a great salesperson! Very knowledgeable of home furnishings, helpful, professional and patient. We highly recommend Ashley and her!
Michael Foster did incredible we will be returning just because of his great customer service
James Babatunade was perfect. No pressure and very helpful.
Raquel was amazing and super helpful!
Raquel was amazing, kind, and incredibly helpful.
Raquel was very kind and patient with us in buying a new table and entertainment center . My mom is now happy and that’s what matters . Thank you
Great customer service employee Cilicia was exceptional and efficient in helping assistance. Ashley furniture has a great employee working for this co.
Raquel was an amazing sales representative and helped me find the right dinning room table. I highly recommend shopping at Ashley, great prices too!
Mike was super helpful, very friendly, & patient! Store is very spacious, full of different options, & they have a great credit program. I would 100% recommend this location for your furniture journey
Mike was great very patient showing us all the couches and all the features. First time at Ashley’s but will definitely come back
Mike was very kind and made our purchase very easy. He explained everything very well. Thank you.
Patty and Connie were great at explaining everything and real kind with the who experienced with my purchase
Best customer service , really helpful specially the manager Conny 100% recommended buy or finance at this branch !
Very helpful
My Salesperson was Ashraf! He was great. Very knowledgeable about the questions that I had. Very patient and pleasant. Wonderful experience!!!!!
Patty was very kind, friendly and attentive. She listened and helped us buy the right furniture at a reasonable price. 10/10
thank you so much for helping me find the bed of my dreams and the dining table. Ask for ashraf great customer service
Bella was very knowledgeable and kind. She took the time to show me different options and finally found the perfect mattress for me.
Raquel assisted me and my husband with purchasing our new recliner couch. Wonderful customer service very professional and courteous. We are leaving Ashley’s furniture very happy and satisfied with our new furniture thank you Raquel and kavin was awesome as well and made two very happy lifelong customers out of me and my husband.
Ashraf was very helpful in picking out our new sectional!
Bought a great sectional couch from Ashley’s last week. Liz was very polite and professional, no hard sell thank goodness. Called her when I got home to confirm that I wanted it and she did all the paperwork over the phone. Arrived the same week. The link that took me to the date and time of appointment was not valid, so I couldn’t check on that. Everything was well wrapped. I became very frustrated when I realized I had to drill in holes on each couch so I could screw in the triangles for the legs, 4 on each piece! There has to be an easier way guys! Still, love my couch…
Rick was awesome helping us
Sam is Amazing! Very knowledgeable and very kind! Thank you so much for our new couch!
Happy with my purchase. Connie and Mike were great assistance!
Julia Iglesias service was excellent! , helpful and very professional , I am satisfied with my purchase great staff.
Myra was excellent and very informative!!!! Super helpful.
Ali Ashraf assisted me with my purchase of a sectional and dining table. He was very kind and professional.
Raquel corona was amazing super helpful and answered all our questions
Christopher Duran helped us and was patient and helpful. Great customer service.
celicia was an excellent sales person very attentive and got us a great deal
James Babatunde took excellent care of us when we went furniture shopping. He did not pressure us while we shopped and was very helpful when we decided what we liked. Excellent customer service!!
Great experience with the manager Connie!! She gave us exactly what we wanted!! Thank you so much Connie!!
Myra was very helpful with helping me find my purchase!
Great service with Mushtaq very helpful
Patricia Branscome is a very nice lady as soon as we walked in she welcomed us with a smile 😊 and she had patience with us to go thru the whole store to look for a bedroom set. Thanks Pat for all your help 🥰
Tammy is AMAZING!!
Mike made my shopping experience great!
Sales experience was great and the deal was fantastic.
Quick to help.
Rachel great customer service
Ali provided exceptional customer service. I will come back to buy more furniture from him and refer other people to him.
Went over and above to help me get qualified. Great prices and quality.
They were really helpful Christopher and Orestes were great and helped my family getting the couches we wanted
Miguel helped my wife and I with several pieces for our home. He was patient and honest and helped us get the best value possible with even checking for price match. Would definitely return to this store and recommend Miguel as your salesman!
Raquel helped us out today and did an amazing job. She explained everything thoroughly and helped us with our purchase.
Princess was amazing. Great customer service 🤘🏿
Mike and Orestes were wonderful made my furniture buying a great experience
Sales rep Mike helped us out and he was very kind and helpful!
Mike helped us get everything we needed very knowledgeable and patient. Great furniture store with tons of options.
Julia was amazing
Mike was very helpful and great customer service. He was very patient as we looked around.
Excellent customer service
Had a great experience with Miguel was patient with me as I came in with my kids and just browsed the gallery I did know what I wanted because I had shopped online but wanted to see the quality of items in person he wasn’t a pushy sales man he was very ok with me letting him know I would be back he didn’t hassle me on just buying it that day I really appreciate that ! If you want to come shop in store definitely ask for Miguel!!!!
Very helpful, helped me find what I wanted. Very informative.
Amazing help Will highly recommend them
Great customer service
Mushtaq we a great help..he was very good
Mike was wonderful! Ask for him he really knows what his doing! Great Job!
PK was awesome! He was friendly, helpful, and professional.
Julia was great helping me with my the furniture I was looking for. Once I decided the process was fast and smooth.
Patty was great, she answer all my questions and made buying process easy and fast.
Yajaira was super informative and attentive. Will definitely come back
Mushtaq helped us get a deal on a kids bedroom set. Thanks so much!
Very good to work for.
Yojairia was amazing. She was beyond helpful and so patient. She is extremely knowledgeable and intuitive, super happy we had her helping us and will be requesting her for further purchases.
Amazing help!! Made it super easy! Will definitely be coming back!!
Thank you Thomas and Raquel for your help today!
Mrya Tan was the absolute best! She was able to help us with a dinning room set and we couldn't be happier. She helped us decide which one to choose from and even showed us the features the table offered. Needles to say I am very pleased with the purchased and will definately be coming back for any additions to our home.
Raquel Corona has been such great help. This is the second time I have bought a bedroom set from her. Both times she made the process smooth and stressless.
Raquel was absolutely amazing. She was very patient, and helped out a lot with picking my furniture.
Al Alam gave us excellent service. We love Ashley and their sales persons.
Raquel was really a helpfull person, she help me with price and getting my bed together..
Mr. Mushtaq is very professional and great at explaining details. Thank you for your service.
(Translated by Google) Rick was very kind and attentive. (Original) Rick fue muy amable y atento
Yajaira is the best, and I recommended her, pretty and helpful
Kabir was very helpful.
Great service and straight to the point with the help,Also very understanding of my likings
Noah, did a great job helping us with our selections. Thank you Noah and we will see you again.
Loved the experience. Made couch buying a breeze! Myra Tan made it all happen!!
Patti was very sweet and professional. She listened to our needs and concerns, gave us option/ choices, answered our questions and provided us with privacy when needed....Thank yoi Patti for your help..😁❤️
Great experience! Myra Tan made the experience worth it!
Myra Tan assisted us with our Living room sofas and was very friendly and professional and answered all our questions. Great customer service!
Erum was such an amazing sales associate she welcomed us with a huge smile as soon as we walked in. She asked us so many questions to make sure she showed us the right couches. Once I mentioned we had small kids she took me to the most amazing easy to clean couch. It was perfect, in our budget and exactly what we were looking for. My husband and I ended up purchasing the couch and she made sure to explain everything and a few times to make sure we got all the right pieces according to the dimensions of our living room space.
A very nice store! Impressive!
Myra is a very helpful employee, I'm glad she assisted me today. I recommend her as your sales associate.
Myra tan wonderful employee, speaks Spanish
(Translated by Google) Myra very kind (Original) Myra muy amable
Myra efficient
Good experience
Very good costumer service by Raquel
Went here with my bf today, I know Myra was just trying to help out but me and my bf couldn’t even look at something without her running to us and talking to us so much and showing us different things. As soon as she stopped talking me and my bf booked it out of there it just felt so uncomfortable to be followed and not being able to comfortably look without her interrupting us.
Yajaira Cantillano was very fun and professional with helping us!!! Thankyou
Great experience. Chris was very knowledgable about mattresses which is what we were looking for. We walked out with a brand new mattress that will be delivered in 4-5 days! Yah!
Awesome, customer service, Aziza made the shopping for couches, easy and fast. Then we decided to look at some bedroom furniture for our 15 year old Philip in the store along with the store manager made this experience very easy. Our family was very happy over all.
(Translated by Google) Raquel was very kind and expert in her work. (Original) Raquel fue muy amable experta en su trabajo
A very nice salesman matter fact I need to call him because I wanna get some more furniture. My furniture is beautiful. Thank you.
(Translated by Google) Very good experience in the store With salesman Ralph (Original) Muy buena experiencia en la tienda Con el vendedor Ralph
Raquel was awesome! Definitely coming back to her!
Very attentive, patient, and welcoming experience from a variety of choices to pick from
I had a great experience shopping here and working with Robert was great help.
It was a pleasure working with Raquel, she help us a with the best way to pick our furniture.. thank you for the best deal in service…
We spent about two hours shopping for a living room sofa set. We had the opportunity to use the restrooms and were pleased to find that both male and female facilities were clean and well- stocked. We appreciated the variety of sofa sets in the showroom and found the perfect set for our home. Hyma allowed us space to take measurements and was very friendly and helpful when we were ready to make a purchase. Overall, we had a great experience at the Ashley showroom in Colton!
Ali helped us as soon as we walked in and was very nice. He showed us couch options and was very patient with my parents and I.He help us get a great deal and even used his little spanish to communicate with my dad.
I had the most pleasant experience shopping at Ashley's in store.. ( love having a store where I can really see and feel what I'm buying) Aziza was soo patient with me and even exchange thoughts on the looks of the furniture and what I was going for. I ended up buying 4 lovely pieces and will have them delivered with in 48hours.. Thanks Aziza, you are great.!
Phillip excellent sales rep.
Raquel did an AMAZING job. She was very helpful and very friendly.
Mayra and mike are great!
Good customer service
Thank you Tammy for going above and beyond for us.
Mushtaq-thank you for your time and help. It was much appreciated.
Ashraf was very helpful and knowledgeable
Pattie was very helpful, friendly and patient with our purchase.
Myra Tan was super helpful and friendly! She helped us find a mattress for my husband and I and a second mattress for our son. Myra was very patient and kind! We also had some questions about couches and she was extremely attentive to our needs. If you are looking for an amazing representative, ask for Myra! 😊
Patty was of great help in getting what we wanted!
Mushtaq was great and showed us all our options
We had a wonderful experience at Ashley’s thanks to Mr. Mushtaq! We found what we needed right away and loved the variety!
Mustaq was very helpful. Showed us many samples and explained protection plans. Satisfied with his help and the purchase process. Will come again and buy again, hopefully look for him again
Erum was a great help on helping us find our new furniture she’s was very attentive and always answer every question we had . Really professional and friendly. She made me feel welcome and comfortable. Thank you Erum.! We hope to come back to you soon.
Good Service. Friendly and very helpful staff
Patrica was a wonderful sales rep we appreciate her efforts in getting us taken care of. She was very helpful in assuring us we were taken care of with her wonderful customer service.
Myra Tan was wonderful. Thank you for the service.
Kabor helped us with our purchase of a sectional sofa. He did a wonderful job, took the time to show us all the options available and was mindful of our budget. He was kind, knowledgeable and not pushy. It was a wonderful experience.
Thanks Kabir!!!
Mayra Tan helped us with proficiency! She had her hands full helping us because we are PICKY! We told her what we were looking for and she immediately took us to a handful of options. We were in and out with a sofa bed ideal for our space!
Great experience
We had a great experience at Ashley’s today due to Phillip’s patience and helpful nature!
Very happy with PK customer service , friendliness, I will be back
Erum offered amazing customer service and she ensured every question or concern I had was met with complete care. Thank you and I look forward to my new purchase.
Patty was so helpful and patient during my furniture shopping in Ashley Colton. I highly recommend her if you need any kind of assistance.
Julia was an excellent help, she took care of us really good,
We were shopping for a mattress and our sales associate James was great. He made sure we tried several mattresses for our preferred quality & comfort. He took his time to explain the difference between mattresses. At no moment did he make us feel rushed on our purchase. James was awesome, appreciate his assistance throughout our visit at Ashley store.
Our customer sales reps name was Pattie, she was amazing in our visit and answered any questions we had, she was so helpful we definitely would come back and ask for her to help us again thank you Pattie.
Mushtaq was great!!
Mushtaq was excellent! I really appreciated his help with purchasing our furniture! Emily was also really helpful in picking our furniture!
Our sales associate James Babatunde Have a great service quality was truly exceptional, and help and answer every question we have
Ashraf helped us and he was wonderful! Very attentive
Ashraf did awesome helped me with everything
Really do like their furniture but it feels like I am walking into a car dealership when I walk through the doors. They have a lot of sells reps that greet you and start walking you through what furniture they have, but sometimes I just want to peruse and not feel pressured to buy something. You can tell they live off commission. We visited another furniture store that day and we were also greeted by sells reps but they let us just walk around and look rather then following us around. I know some people may like having the sells reps immediately available for questions but it's not for me.
They have really bad bosses they are really rude and destrspecful
We had an amazing experience at this store! Sales person Ashraf was great he was very nice and very helpful with all the questions we had. I really recommend coming here!
Mary’s Tan was amazing
Pattie was really nice, helpful and very knowledgeable. I'm so happy she was the one helping me.
VERY VERY patient with us picking out a mattress as well as other furniture for my mom’s new assisted living apartment.
Went into Ashley and Raquel helped us right away. Very attentive and didn’t forget about us after we were looking around. And she went above and beyond out of her way to make sure we were happy and satisfied and sealed our purchased. We were very undecisive towards the end but she remained patient with us and gave us her all. Thank you raquel
Mushtaq was very helpful, had lots of patience, had great recommendations, super friendly. We will be coming back and request his assistance! Please hire more people like him. He gave us our space while we can decide unlike at other furniture stores where they don't give you a breather. Thank you Mushtaq!
(Translated by Google) Very good service and very friendly (Original) Muy buen servicio y muy amables
Great customer service! Very knowledgeable we will be coming back!!
Let me start by thanking Julia from Colton store. We bought our house on august 2023 and we were ready to move in by November. We came here to get our furniture since we needed more cause of the house size haha she took the time and her knowledge. Can’t thank her enough such an amazing experience. Now we come back for our bedroom set and yes she is helping us again. Thank you Julia Iglesia From the Ponce family
Pattie was very helpful and quite pleasant, making our shopping experience fantastic.
Daniel was a great sales person.
Mushtaq is a very nice sales men. Not pushy at all and very helpful. Five stars all the way.
Philip sequeira was amazing with showing us everything we needed to see … great salesman
James Babatunde was amazing
Robert was very helpful with picking out our bedset. He showed us exactly what we were looking for and was very down to earth
Robert was absolutely amazing!! He was very patient with us, he was not pushy. He showed exactly what we were looking for, answered all our questions and he was very personable! He made this experience the best!
Ashraf was awesome! He knew what we wanted and pointed us in the right direction. Our third furniture store today and we got exactly what we wanted here! Will purchase again!
Phillip S was 1 of the best reps we have ever delt with and knowledgeable.
Raquel was very helpful and sweet she explained and had a lot of patience and listened to what I was looking for
This was a good experience and we got to test out the mattress so that’s good. We had Mushtaq to help guide us through the store
It was very good, the customer service was very good and the process went smoothly. The worker than helped us was Mushtaq.
Mushtaq
Experience was great! Ralph was super helpful and made the experience of shopping for our new home great! Thank you! We appreciate you Ralph!
Raquel the best she very helpful and friendly. Really enjoy my experience with her.
Julia provided exceptional service during our recent visit to Ashley’s Furniture Store. Her warm demeanor and extensive knowledge of the products made our shopping experience enjoyable and efficient. She patiently listened to our preferences and offered valuable insights without making us feel pressured to buy something right away. We would highly recommend working with Julia if you’re in search of a good mattress or any furniture products.
Raquel did a very good job with my mom and dad she is a great person thank you so much for your help Raquel
Miguel Luna was absolutely amazing!!! He gave us our space to look and when we needed assistance he came right away. He had all the answers to our question. We will definitely be coming back to work with him in the future!
Second time purchasing here and Raquel has helped us out both times . She’s very helpful and generous.
This is my 4th time shopping and I just love this store. The customer service is always on point and they really do what they can to help you with the price to make sure you're comfortable. I cannot say enough great things about Ashley's. Well at least the Colton store location.
Chris Duran was our sales person, he was very knowledgeable and attentive. I called him before we came down to Ashley‘s and asked for him when we got there he took us right to the couches that I had called about we ended up buying some other couches and he gave us a really good deal and were very happy with him.
(Translated by Google) He took great care of me, Phillip. (Original) Me atendió muy bien, phillip
Went to the Ashley in Colton. Connie and Daniel were so great. Connie knows her stuff!
Daniel was amazing. He was very knowledgeable and friendly.
Julia was accommodating and had all the right information. Not pushy and great at conversation. 10/10 would recommend
Mushtaq Ahmad
Good service from ashraf
Miguel (Sales Rep) was super helpful! He went out of his way to disassemble and reassemble the couch I was interested in to make sure the measurements were as accurate as possible. The team here was so friendly and helpful. 10/10 recommend!
Very quick and easy! We knew what we were looking for and our sales rep showed us what they had on the showroom floor. We made a decision, he typed it into the computer, I paid, and we had our new livingroom set the next day.
Mushtaq did an amazing job helping me and my grandpa pick out new couches
Muschtaq was very nice and helpful
Mushtaq provided great service! He was knowledgeable and friendly.
Al very helpful guy and friendly it was an excellent experience with Al,
Came to this location to price check couches, Mushtaq was helpful and answered my questions and helped find a few options without making me feel pressured.
Mrya tan helped me find a couch very reasonable price and she was very nice and understanding and listened to our ideas !!!
We got passed off to someone that shouldn’t have there.
Mushtaq
Patty is very patient and accommodating and very knowledgeable and she is also kind.
Mushtaq good fast service
Phillip was amazing!! Every time I’ve dealt with him he has been nothing but a pleasure!
Phillip was a great help. We appreciate him!
Erum worked her best on helping us find what we need and she was nice and patient 👍🏼
PK was awesome today helped us find a couch for our home wonderful service with him
PK was very helpful in so many ways. Very great salesman
Daniel was awesome and easy to work with!
Ashraf was a great help. As we walked in he greeted us kindly and was very helpful on how the tags and prices work. He was good in explaining everything and very professional. I would definitely come back and ask for his help.
Myriam (myrafe tan) was helpful in helping me find what I was looking for and had me taken care of in short order. This was my second purchase from this location and I am very happy with the service I received each time. Highly recommend.
Patty was very helpful & knowledgeable, she was kind & funny. Really good experience. Thank you Patty.
Philip was a great help !!! We got our sofas and dining table ! We were in and out thanks to his precision and great customer service
Mushtaq Ahmad- great customer service experience! Fast, easy, reliable and very friendly staff!!
Liz came to try to help us but once I asked a question she said we don’t have that and said look around and walked away. But once we look and saw something else that we liked Al alam came to help us and was more then willing to work with us. Al Alam was a great person to work with he made me feel at ease with all my questions. He made it easy for me to change my mind on different coaches. Thanks for all your hard work.
Give Philip a raise! He was super helpful and patient.
Friendly, knowledgeable, great
Myra Tran was very helpful and had a positive can do attitude! We were in and out with all our questions answered.
Julia was a great help! She showed us exactly what we asked for and showed us different options.
She did amazing job helped us find what we wanted quick
Mushtaq Ahmad was very helpful during our purchase. Will highly recommend him to friends and family.
My husband and I were looking for a kitchen table that seats 10. We found them, bar stools and end tables. Thank you for the help
Great customer service got us in and out in a short period of time overall a great associate
Came in to purchase a mattress and bed frame, we were immediately greeted by Erum. I appreciated how non-invasive she was one we let her know that we first wanted to browse around. She found us again and was extremely helpful, friendly, knowledgeable, and not pushy at all. Would recommend seeking Erum for help at this location. The manager on site was also super friendly and helpful. Excellent service. Thank you!
After having a horrible experience at Bob’s furniture I came over to Ashley’s furniture and a wonderful sales rep Julia and manager Connie went above and beyond to make sure all my questions were answered and made my shopping experience a pleasant one. I had shopped at Ashley’s before and tried Bob’s one time but after this there is no way I will try any other place again. Thank you Julia and Connie!
I had such a wonderful experience shopping at Ashley’s Furniture. Miguel was so helpful in finding the exact pattern and style I was looking for.
Myra is awesome! Great sales rep!
Ali Assadi informed me on everything I needed to know and gave me options that I wanted.
Jay and Shawna were very helpful. Me and my family left happy! Thank you guys!
PK was very helpful and informative. Great customer service!
PK helped with helpful information regarding an Ashley memory Foam Matress, we bought it! Thank you PK!
Came in to get a sectional sofa and was satisfied with the service finding what i was looking for. Carson was extremely helpful and made the process fly by.
Quick and easy
Thank you for your great service! Daniel & Connie went above and beyond in helping my husband and I. We purchase a new mattress and sectional sofa at a great price! This is my second time buying from Ashley’s Furniture! The Best Deals!! Thank you so much Ashley’s Furniture!
Awesome Mushtaq very helpful
The salesman was awesome 😎 Les
Sam was very helpful and resourceful when asking questions about which furniture to pick for my home. I appreciated the approach of not having a sales associate with me every second but when I did need his help to purchase the items I decided on, he wasn’t too far or unable to assist. This was the most seamless visit I’ve had so far as a repeat Ashley Furniture customer.
Steven Camillere and Katherine Gonzalez were both amazingly helpful and patient.
Mustaq offered excellent service and promptly helped us purchase a sofa!
Our Salesman was very helpful, and did some research on an item we were looking for that was shown "On Line" It was a very enjoyable day of shopping.
Patty knows the products here, excellent customer skills. A very nice person.
Mushtaq thanks for your help and patience. He was good at selling me the furniture said it would be in stock. I got a confirmation email as well saying my items where in stock and would be delivered to my home on 3/16 I got rid of my couches last night to make room for delivery but got a call this morning 3/15 and was told the item is on back order and won’t be available until 3/18 but I wouldn’t be able to receive it till 3/21 supposedly. I asked to speak to supervisor but he said they were. It available so we drove to the store. My hubby wanted full refund in cash so we could buy couches elsewhere same day but only Options they gave me where $100 discount or refund to card in 5 business days. They just care about making money selling stuff even if they don’t have it in stock. They had other customers there complaining as well about their delivery dates. How is it that such a widely known furniture store isn’t able to complete there orders as advertised when selling the item. Now we have to wait more than a week to get out couches in the meantime my kids have to be in our living room without couches.
Mushtaq was a very helpful employee!
Great job!
Mushtaq is top dog seller.
Mushtaq
Good customer service
The worst customer service, they say everything. If in order to sell when they have already sold they do not offer any help, much less good treatment.
Musheaq
My family and I had such an amazing experience at this stores location. They have a beautiful selection of furniture. We were greeted right at the door and assisted by Erum. She was very patient and helpful. She made the process fast and easy. 10/10 recommend shopping here.
Erum was very helpful and very knowledgeable. Some sales agent.
(Translated by Google) It will be great! (Original) Erum is great!
Mushtaq is the best
Robert did amazing today. Helped us find the perfect outdoor furniture for our pool area. This place is huge with a lot to see. Definitely recommend coming here and see Robert if you’re looking for great furniture.
Mushyaq helps a lot today
Muzhtaq great zdrvicd
Mushtaq has a great customer service
Al was very attentive and knowledgeable about the Ashley products. He guided me to a very good bargain on a sofa, chair and ottoman. Thank you Al Alam!
Very nice, very understanding and understood what we needed. He gave us the best deal, he also knew what was happening with the mattresses, unlike other people.
Came here to buy furniture and we were very confused on what would suit our new home but Mushtaq helped us a lot. Very nice person and very friendly. I highly recommend him!!
We came here to get a couch and look at beds. Mushtaq helped us a lot and treated us just like his friends. Wonderful service and very friendly, highly respectful as well.
Hyam has been wonderful!! She has helped us for the past 5 years!! We are so happy with the service we have received!!!!!
If your looking for a nice bedroom set or any furniture for your home, I suggest you to go to Ashley's furniture in Colton, Ca. I had the best store associates. Kabir and Orestes from Asima. When we first walked in the store, Kabir was so welcoming and so nice. He approached us right away and immediately assisted me on finding the right bedroom set for my teens. I was on a fixed budget, and they both helped me get the best bedroom set and mattress for my teens. Good quality furniture and a perfect budget sealed the deal! Kabir and Orestes were so nice and so understanding of the needs for my kids. We are so excited to get our new set and we can't wait! If we need anything else for our home, we will definitely be going back to three guys! Thank you both for your help! :)
PK was a great host. He helped us with kindness and patience 😊
Christ provided excellent customer service.
Kabir has amazing service sold me on all my bedroom set and I didn’t stop there I bought my parents a few more items for there bedroom. I’ll be back in a few months!
Mushtaq has great customer service!
Had a great experience!
Friendly and helpful service. Thank you Mushtaq for assisting us. :)
Al Alam (our salesman) was a godsend, thank you for this fantastic human being! We walked in and told him exactly what we were looking for in a sofa loveseat combo! He led us through the store, but only to three sets and at that third set, we fell in love! It was all so fast and easy, the fastest yet! Ashley Furniture is number one, we will always buy Ashley! Thank you! April & Mark Owens
Patty was very informative and professional. Excellent customer service. Will definitely be back and ask for her.
Second time visiting this store. Erum provided an outstanding service from start to finish! Erum is incredibly knowledgeable, helping me find the perfect pieces to complement my space. Their professionalism and genuine interest in meeting my needs made the entire experience enjoyable. Highly recommend!
Musthaq help us to find what the items we need
She was amazing and really helpful! Will definitely come again!
Mushtaq was excellent!
Patty she was very helpful and knowledgeable about our needs. Very patient during our visit. Thank you very much.
Myra Tan assisted us. She provided us with phenomenal service! She was knowledgeable, friendly and efficient. Excellent customer service! Highly recommend Ashley Furniture and specifically Myra Tan!
Myra Tan is the best sales lady I have ever dealt with!! She worked with me and the mgmt team to get the best deal and opportunity for our purchase !! She has a very positive attitude and is great to work with!! I highly recommend her for your next purchase !! She is awesome with personality and skills on what she is selling!!! Thank you Myra !! You ROCK!!!! Love ya!!!
Excellent customer service from Erum. She was easy to work with and helped me find exactly what I was looking for. Reasonable pricing. Would recommend the store. TBD the pickup process/assembly/quality check of the product.
Great experience working with Steven. Highly recommend.
Thank you, Philip for all your help in purchasing an incredible new sofa system!
Amazing thank you ashleys.
I came in looking for a specific item, Julia greeted me and was able assist me . Julia was courteous , professional and friendly!
Ralph was awesome ! No pressure just cool full of knowledge
Pedro is the best!!!!! 10/10 recomend! He eas very helpful and knowledgable
My sales associate Rick was incredibly knowledgeable and helped me to find exactly the pieces to complete the look I wanted. :)
The Spanish speaking salespeople were very helpful and friendly whilst making our purchase.
Mushtaq was great
Miguel did a wonderful job helping us and very patient, he answered all of our questions and concerns. Thank you Miguel
We got all our furniture for our new home, we are very excited and Miguel did a wonderful job helping us out and had the patience to explain everything to us!
Paty was very helpful and friendly and explained everything about furniture in full detail Excellent woman. Will come back soon for more furniture, thank you Paty for your professionalism
Erum Kiran was extremely helpful and provided great customer service.
I recently purchased bookshelves at Ashley furniture. My sales associate, Ash, was very helpful and friendly. I came in knowing what I was looking for, so my transaction was quick and easy. Which I really appreciated since I was there on my lunch break. Plus, my bookshelves are being delivered in 2 days…bonus!
Myra was awesome. Super friendly. Thanks Myra
Great experience at the store with Daniel. He helped us pick out a sectional and bed frame with adjustable base.
Our family has been shopping at Ashley’s for almost 15 years. The service we’ve received here in Colton from Kabir has been unmatched! He was so patient and helpful when we couldn’t decide. Kabir was very knowledgeable on what they had in stock/store and made it easy for us to finalize our selection. I highly recommend visiting this store and working with Kabir!
Mr Mushtaq gave us a great customer service today and was able to give us the best Deal .
Mushtaq was very great with my parents and helped them get their dream couch they left so happy he’s a very great person !
Mushyaq
Philip is very patient! I definitely recommend coming to the Colton location! 10/10 experience
Mushtaq - great customer service and kindness
Wonderful experience.
This is a great place to come no matter what you are looking for when furniture shopping, they have a great variety. Mushtaq helped me pick out everything I needed, and he was very kind and respectful. He gave us amazing service.
(Translated by Google) RAQUEL WAS VERY KIND AND HELPED US A LOT AND WAS VERY PATIENT (Original) RAQUEL FUE MUY AMABLE Y NOS AYUDO MUCHO Y FUE MUY PACIENTE
I had an amazing experience buying my bed, Mushtaq helped me choose my bed that would fit best and also helped me arrange my delivery. I will come to this Ashley's homestore again.
Edward good
Patty provided great customer service.
Ashraf help us today, he was great and guided us through the store. We will back to get a dining table 👍🏼
Jay was amazing helpful and very knowledgeable
Great experience at Ashley store in San Bernardo/Colton store. We were looking for a bedroom set for my daughter and Kabir did an amazing job helping my daughter decide on the best mattress and the bed set for her. Thank you Kabir for your patience and your help!
Mushtaq approached me and helped me find my perfect furniture. He is one of the best sellers ashely has to offer, and did everything he could to give me an amazing customer service. I will definitely come back to Mushtaq and buy more furniture. He truly one of the few people who gives the best service.
Mushtaq very helpful and when you come ask for Mushtaq
Mushtaq had great customer service and helped me with exactly what I needed. Great guy!
Mushtaq helped alot
Mustaq was the best sales person i’ve met
Mushtaq was the best
My husband and I went to this location twice. They have more items on display. We met Myra Tan. She’s warm, friendly, and very helpful. She guided us through the whole process. She gave us time to look around, made recommendations, and was patient with us. Overall we got a great experience with her and the whole store! Highly recommended!
Excellent sell man Josh. Aguilar. Go to him. He
I came to Ashley again because they always have good stuff in stock and ready to be delivered at your convenience! Pattie was really patient and help with ALL questions which I know were many! Thank you so much Pattie definitely will be coming back.
Mushtaq helped us buy a beautiful marble table. Very good customer service.
Myra Tan, greeted us with a warm smile. Gave plenty of options with no sales pressure. We will definitely will come back to complete our purchase.
Raquel Corona was amazing and patient. We love our new couches and living room set. Service was excellent.
My grandmother and I came into Ashley Furniture to purchase a bed for my grandfather. We were assisted by Pattie B. She was amazing, very helpful, attentive, and kind! She helped us purchase exactly what was asked for. Thank you for all your help!
Julia and Connie were amazing , so helpful and worked with me and my husband. So excited to see my new dinning table
Hyam, was excellent is so many way. Her customer service skills are expectational and she took the design of our apartment into account and found the perfect furniture piece for us. I recommend Ashley and Hyam sincerely for all your furniture needs!
Ralph was good, he helped me out with everything.
Came in today and was greeted by Kabir he was super helpful if i can give him more then 5stars i would was really patient with all my questions and concern . Helped me messured and fixed my concerns and problems ! Totally recommend him and recommend this store love it always helped very well ! By everyone
Les was awesome! Super cheerful when greeting us at the door. He helped us find the perfect ottoman for a couch we already own. Super kind, funny and very helpful! (:
My husband and Iwere greeted by Miguel with his million dollar smile, I told him I was not happy with my choice , he said don’t worry I can help you ! Well he did I got the bedroom set I wanted plus I walked out with a new living room set, he hustled for a deal for us ! We appreciate all the hard work that Miguel did for us. Thank you once again.
Patty help me with great customer service she went above and beyond to get me exactly what I needed.
Pk helped us out a lot he was very noligible and was amazing
Philip is the best!! Worked with us really well and helped us find what we need quickly and with great care. Pay the man extra!!
The sale with Liz went great. The pick up of the chair at the the warehouse next door was awful. Had to set up an appointment for pick-up which caused me to make a 2 hour round trip drive back to the warehouse the next day. That is awful customer service. I will not be buying from Ashley again.
Raquel was so helpful and kind. She explained everything in detail and broke down the material that needed explaining to the tea. Thank you
Phil was the absolute BEST! A true professional! Patient, kind. Knowledgeable and overall excellent experience!! Would definitely recommend Ashley based upon our experience with Phil!!!!
If you go to Ashley's Furniture see Philip. Very detailed, knowledgeable, and kind. First buyer and he made me feel so comfortable with my purchase.
Raquel was of perfect service. She helped my mother a few days prior to me coming in. She helped her get a bed set and then helped me a fee day after, made sure the delivery came together for both us. She made sure we received the best prices on both. Tested out all the mattresses until we were satisfied. If anyone needs help, be sure to ask for her. Very, patient, kind, insightful and helpful.
Great customer service
Patty helped us find the right table. Thank you patty.
Great service thanks Chris for the easy foundation exchange
LES IS THE BEST !
Ashraf was very attentive and helpful. Thank you!
Mushtaq IS THE BESTTTTTT!!! Very helpful and patient . Helped us with everything we needed , worked with our pockets . Answered every question we had . Go to him ask for him when shopping for your home goods
Ashraf was very patient and helpful with us my father went in looking for a bed and he left satisfied 1000% he’s a happy camper but Mr Ashraf was patient and helpful and detailed with everything and he listen to my fathers wants. Thank you Ashraf from Ashley from Colton, Ca.
Kabir You were a huge help and very patient with our questions. We appreciate you very much. Thank you Kabir.
Raquel made my shopping experience so easy and helped me with any questions and concerns I had.
Raquel was very patient and helpful during our visit. We really appreciate her help looking for our furniture and mattress for our new place! Thank you!!
Myra and Phil were great in assisting us with all our needs and answered all our question. Can’t wait to enjoy our new bedroom set
very helpful and help with our interests great experience
Great customer service by Ali, gave us everything we wanted and made the process quick and simple.
Went home with a new bed this Ashley store has Great customer service, Miguel was the associate who helped me and answer all the questions I had and ended purchasing the things I needed. Definitely recommend this place if you need any furniture for your home. 10/10
Thank you so much Ashraf I really appreciate the help, can't wait to get my bedset thank you so much 10/10 service
Change of review* This Ashley furniture store messed up my order from the previous day (2-21-24). Was told I was getting a quote discount but was in fact a different product. I returned 2-22-24 and that’s when I found out upon pickup it was a different product than what I purchased. Went inside and had them fix it, was told I was going to be charged the same price for the inconvenience but yet still charged regular price instead. Wait time was 30min but waited 2hrs. Was at pickup waiting for my item when it was on the floor the whole time, worker was to busy talking to his co worker instead of just giving me my item. This was my first and last time coming to this furniture store. Thanks @ashley furniture
James Babatunde was the one who helped me out. He is the textbook definition of a wonderful salesman, he was non-pushy and helped me find the couch I always wanted. He has a great sense of humor and shows that he works hard to make sure the customer is satisfied. Truly a wonderful salesman and great guy. If I ever need furniture, i will know to always go to my friend James. Cheers!
Bella was extremely nice and showed all the mattress for a given price. She also answered all our questions as well.
Josh was amazing!! Super helpful, super knowledgeable and an absolute pleasure to work with finding what we needed for my mom. Will work with him again!!
Pattie gave best costmer service. Really appreciate her patience with us because we were changing our mind with choosing stuff . But she really help us out.
Great service and beautiful furniture! Steven is awesome! Thank you Ashley furniture.
It was a very pleasant experience with Julia, She made it really wonderful and enjoyable buying experience.
Pedro, went beyond to make sure i was getting the right furniture and great customer service A+
Erum provided excellent customer service. Thank you!!
Very helpful and answered all my questions…
Excellent customer service !!! Please give Myra Tan a raise , she’s awesome !!!!
Phillip was very helpful. Definitely recommend.
We were helped by Raquel and made sure we got the best deal. Thanks Raquel!
We were assisted by Raquel and made sure we got the best deal! She vas very nice and helpful. Will definitely recommend her to my family and friends. Thank you Raquel!
Ashraf was so helpful in finding us chairs that would help us with an upcoming baby and longevity!
Mushtaq was very kind & amazing! He was very patient and showed me many options to help me find exactly what I was looking for. He helped me find the perfect bedroom set . Thank you Mushtaq for your great service . Also this location has a wide variety of really nice bedroom sets!
Philip is an amazing salesman. He helped my husband and I with our new room set. If you or any of your family members are looking for any type of furniture, Philip is your man.
Philip was very helpful I would recommend if anyone is looking for furniture Philip is your man to go to
(Translated by Google) Robert tenak (Original) Robert czynszak
Julia excellent
The help that we got was great. Very friendly and helpful. Let us choose and decide without pressure but was immediately there whenever we needed help.
Mr Ashraf serve us and we are very satisfied with his service. Thanks Ashraf.
Patty was great ! Very helpful and understanding of our needs. Super friendly
Homa was exceptional!! She took her time and answered all are questions. We initially had gone to the Victorville store where we live and once we were ready to purchase they changed prices on us and kept giving us the runaround. They said they’d price match and once it was said and done they refused to help us on a 3k sale. So we drove to Colton and gave them a 7k sale in the end. We will continue to drive to this location in the future.
Ashraf was great! Always feel valued here.
Good
(Translated by Google) Excellent service from Mrs. Raquel (Original) Excelente servicio de Señora Raquel
Aziza was amazing helping us chose our new couch! Very friendly and let us explore the whole store to be sure what we wanted
Miguel L. at Ashley Furniture in Colton was helpful and very patient to my specific needs. He provided great customer service and was knowledgeable. I am happy with my purchase and will be back again.
Robert was amazing! Best salesman ever!
Thank you Josh for assisting with our purchase, you answered all of our questions and concerns. You made our experience easy with your great customer service.
Awesome experience Mr Ashraf was such a great help. He answered all our questions and made us feel so comfortable.
Orestos from Ancinma was a great help he knew the whole store and helped me find great pieces in my price range. Ty!
Patricia was awesome, informative and pleasing to speak to
We were help fast and very informative.
Pedro Vostro was so good. I'm disabled he took his time. Made sure I was comfortable. If you have employees recommend him. I got everything I needed.
Julia Iglesias was really helpful with us ... so looking forward to come back soon
I freaking love Ashley Furniture… the best quality and great customer service. Please ask for Phillip Sequeira, he’s such a nice person, very informative, and pleasant. Thank you for your help
Mushraq he very help and professional never felt pressured.
Very good job, felt comfortable dealing with les from colton store
Straight forward friendly people 👍
Jennifer was super helpful and helped us get a new couch and dining table! She was awesome from start to finish and helped us find the best price! We love our new furniture!
Great spot. Been shopping for beds a few days now, best choice I made was stopping at Ashley's. Friendly staff and knowledgeable. Ask for Josh, extremely helpful doesn't try and push anything on you. Asks for what your looking for and shows you exactly that!
(Translated by Google) Are (Original) Erum
Raquel, was the best! She was very helpful. Helped with all our needs. I recommend her to everyone. Great job! We love our new furniture. Thanks Raquel. Ps. Very helpful picking out the perfect sets.
Great service nice and friendly people awesome experience Miguel luna defenetly recommend him for all your needs
We came in for a basic mattress at the Colton location. Myra helped us out and answered all of our questions and concerns. Ended up upgrading to a top of the line Temper Pedic with adjustable base at a great monthly payment with a 10 year warranty. 👍🏽👍🏽 Connie the manager was also a TREMENDOUS help. Thank you we will be back!
Raquel who works at the Colton store was very helpful in assisting us with a bedroom set for my son. She was very friendly and delivered great customer service throughout the time we were at the store.
Myra was very helpful! Shopping was easy and quick! She had a very helpful and positive attitude!
Daniel gave me great customer service. Thank you very much.
My wife and I enjoyed our time with our sales person…
Aziza was amazing great customer service , very knowledgeable of the product, supper friendly !
Was helped by Miguel. He was very helpful and took the time to hear what we wanted and recommended options based on what we wanted.
Connie and jahira did a great job
Attentive to detail yahaira was and helped tailor my needs. Will definitely not mind coming here again.
Great service from Ashraf! He was very knowledgeable about Ashley’s products. Didn’t expect to buy when coming in.
Pattie was very nice and direct
Very great experience today with Myra. She was super friendly and helped us find what we were looking for. We came in looking for a mattress and found just what we were looking for. She took time in explaining to us the prices and we even found a nice bed frame to buy. Would come back again with Myra.
Great experience with Myra. She was very friendly and provided us with the information we needed. Would come back with her again.
Mrs. Raquel attended to us and the truth is she was very kind, patient, friendly and answered all our questions. Thank you for your kindness.
Great customer service. Was helped by Ali.
(Translated by Google) Very good service, very friendly staff (Original) Muy buen servicio el personal muy amable
Ashraf was very helpful. He catered to our needs and budget. Will send our friends and family to him.
Kabir
(Translated by Google) Raquel very kind and attentive, very patient. (Original) Raquel muy amable y atenta, mucha paciencia.
Great service quick Myra tan
Phillip Seqeira was a great help. Good deals. Good inventory. Updated since last year.
Labor has great customer service his a great guy to deal with friendly and helps so much with what ur looking for, awesome guy to come see recomemd it. 👍🏼👍🏼
Musta was very helpful .He answered my all questions
Mushtaq ahmad Great service I ever received
We had great experience at Ashley's. Patricia is awesome and very knowledgeable. Our entire purchase experience was simple and clear.
MUSHTAQ
Phillip is always very helpful.
Great people very respectful .lovely experience will do it again
Robert was really nice and helpful. He went above and beyond. Everyone here was nice. The prices were a little high, but the quality is there.
(Translated by Google) Thanks to Miguel for his good attention, for his time and patience. We feel very well advised. (Original) Gracias a miguel por su buena atención, por su tiempo y paciencia. Nos sentimos muy bien asesorados.
Mushtaq Ahmad, Great service fast & friendly!
Myra was very helpful! The process to purchase what I needed what so seamless with her help.
Mushtaq was very helpful
Mushtaq no good
I am extremely grateful to have had Robert as the sales person at Ashley‘s furniture at the Colton location . He truly helped me select what I needed and was very patient waiting for me to decide what to purchase and to set up my pick up time.
Just finished a transaction with Pedro. Such a smooth process and he was so helpful, patient, and a joy to purchase from. Such a kind individual who took the time to listen and explain everything to us. Definitely purchasing from Pedro again!
Myra tan wonderful sales person,very helpful
Good sale person great personality Myra Tan
Kabir was wonderful and very helpful!
(Translated by Google) wonderful help? Thanks to Jay Perez for his help (Original) marabillosa ayuda? gracias a Jay perez por su ayuda
We had a great experience at Ashley Furniture in Colton. Pattie the Sales representative was great with helping us pick exactly what we were looking for and had a great customer service. Connie the store Manager was also great with helping us make a good purchase and was great with customer service! Very happy over all with both of these 2 wonderful ladies! 😊
Daniel did great
Julia from Ashley Furniture was amazing, so helpful, not pushy, relaxed and made me feel at ease.
As soon as we walked in, the staff was friendly. Robert assisted us and went above & beyond! He explained everything in detail & helped us decide what furniture was right for us. The managers even helped and were super helpful. Definitely will be back!
Good service
Aziza was great, she was patient with me as I looked for the the items I wanted. She didn't rush me and was very helpful in pointing me in the right direction. I appreciate the time she spent with me as I finally found what I wanted. Thank you
(Translated by Google) Phillip good service (Original) Phillip buen servicio
Thank you Philp
Raquel
Amazing sales person Julia
Patty was great. Very helpful and had patience , because I was so indecisive. Thank you patty
MUSHTAQ , has great customer service and is very helpful 👍 😊
Mushtaq
Julia Iglesias did an excellent job showing us various furniture that fit our description. she insured to speak in both languages, English and Spanish to make sure my mom also understood what she was selling us. She spoke in a very friendly tone and made to sure our experience was great.
We came in today to find something for our small home, and we were welcomed by James immediately. We were tied between two couches, but he reassured us and reminded us of what truly matters: what makes us happy. He was knowledgeable and friendly, which is what I particularly enjoyed about him. I am so glad I chose Ashley Furniture. I am very confident in my purchase and look forward to my new edition. Thank you James for your excellent customer service.
We are looking for a new furniture for our new house and Patty was so excellent showing us different types of furniture and dining set, bedroom set. She’s a great help to us. Thank You so much patty♥️
We walked in today and were helped by an awesome associate, Mushtaq. Very personable man that not only was friendly but was also very knowledgeable.
Great! Fast and knowledgeable
Julia is great!
I came to Ashley looking for living room furniture. I was greeted immediately by Patty. She was awesome. She showed me options geared towards my style. Patty was also kind enough to give me space to look around solo which was nice. She’s very personable and pleasant to work with.
Mushtaq was very helpful!
mushtaq very helpful n nice
I have been coming to the Ashley’s here for over 5 years and have always had a good visit. Ashraf was extremely helpful with my visit today. Not too pushy , just enough. Would definitely come again. I took home 4 dining chairs and a bookshelf. I am very happy with my purchase.
Mushtaq was great today. Helped out a ton. Highly recommend him for your buying needs.
Patty was of great help today! She was extremely patient and went out of her way to meet our furniture needs. So grateful for this experience today!
Patty was outstanding meet us at the door and walked us to everything we wanted and closed us out with all we wanted she is fabulous
First time buyer. Went to Ashley (Colton location) for my living room set. Many thanks to Ashraf for Excellent customer service! I got the perfect living room set and I couldnt be happier. I will definitely be back!!!
(Translated by Google) Hello, how about excellent service and happy (Original) Hola qué tal un excelente servicio y contento
(Translated by Google) Pedro helped me very well (Original) Pedro me ayudo muy bien
(Translated by Google) Very well thank you (Original) Muy bien gracias
Mushtaq Ahmad helped us. It was quick and easy. Thank you.
Ms. Pattie has nice customer service and we appreciate her. Thanks
My visit to Ashley’s furniture was great, Robert was very helpful he helped us fine the right bed frame and night stands, he was patient, great at communicating, we can’t complain we recommend him
Miguel is great, respect is earn, he earned my wife's and mine. Really patient and knowledgeable with the product he sells. We are planning to return and will look forward to deal with him again. If you ever come to Ashley's furniture look for him
Ashraf helped us find a sofa that was great for our living room. We were satisfied by his service and helped us add to our delivery. Great service, thank you!
Phillip helped us out and has great customer service
Ashram helped us out today and helped us find everything we needed! Thank you for your wonderful service!
This was a very good experience. Josh A helped me to find the right stuff. Very knowledgeable and wonderful manager Connie.
Myra Tan in Colton was amazing!!! Very friendly and helpful, ask for her.
Great Customer service by our sales rep Samuel, such a great help on finding the right dining table and sofa for my grandma at a great price.
Mushtaq Ahmad was a pleasure to work with. No high pressure sales. He worked with us for 2 hours and we are completely happy.
Mushtaq was very pleasant and patient with us during our furniture shopping
Philip Sequeira did an amazing job getting us our living room and dining set for our new home! Thank you!
James Babatunde the best!! No pressure
Mushtaq Ahmed was really helpful and very on top of getting a sale through.
Mushtaq Ahmed, Fantastic service 🙌
Liz was very helpful making the experience ran smoothly. Delivery was great! Both gentlemen were very professional, courteous and prompt with timing. Even fixing the rug as he left out. I forgot their names already sorry.
Had a great experience purchasing my new sectional. Robert “Robbie”, was very helpful and patient as I was indecisive with my options. Personally, I believe he has great taste in fashion and decor which helped me make the best choice. Thank you Robbie!
Mushraq was amazing very quick and easy process. Also had many other options!
Myra did a great helping me find the furniture I needed!
Liz was Amazing Great customer service!!!
Hyam and Connie - great service and helped get an issue resolved over a discontinued item
Liz was awesome great customer service ❤️
Mushtaq was very helpful and will be coming back
Mushtaq was very helpful and patient. Assisted my wife and I with finding the perfect recliner. Great work, Mushtaq.
Mushtaq was extremely helpful and had awesome customer service. Would recommend for anyone looking for furniture.
Yajaira is the BEST!!!! She is very patient and very intuitive. She took great care of us and made our buying experience a breeze.
He help to find what I need 👍
Mushtaq was very informative and helpful in finding our new couch!!!
Mushtaq Ahmad. Very friendly. And answered all questions.
I came in Nov 2023 just to stop by and look, Patti approached me very well by introducing herself to me . She gave us a tour of choices and stepped away to give us time. She is an exceptional wonderful person to shop with she never made us feel like she was pushing anything on us. Very pleasant quality customer service . She has great communication skills . Patti made me feel so comfortable that I decided to come back today to process my order !! Patti is a GOLD ⭐️ . Ask for Patti if you are shopping in the Colton store you won’t be disappointed!!
Ashraf was wonderful. Very helpful and knowledgeable. I would recommend Ashley again.
Al is the best sales rep at Ashley’s furniture in Colton, CA! He keeps it real on the prices and he works hard to get everything you want in your price range! He’s polite and he’s funny! Alarm us feel really comfortable shopping for our bed set. He deserves a promotion 👍🏽 thank you so much Al for everything you did for us today!
Patty did take good care of us during our visit
I was helped by Raquel Corona at this location. She was amazing, let me take my time decided and was able to get me the best deal on a great couch and table! Super excited, thanks again Raquel!
Mustaq Ahmad Very nice and helpful !
Musta Ahmad was so helpful today he was a wonderful salesman
Smooth purchase experience at Ashley Colton. Huge store and lots of beautiful pieces of furniture. Yahaira was professional and helped us choose the best options. She and her manager were attentive and worked with us in ordering our beautiful classy bedframe, mattress and living room set. Thank you!
Pattie was very helpful and very professional. Awesome experience and very fast .
Pattie did a great job. She is courteous vet patient. She welcomed us with a 😃. Thank you Pattie
Raquel Was a really good helper
Raquel was great!
ashraf vas very patient with my wife and kids very knowledgeable about the materials and very informative about what would look and fit good in our home
Josh Aguilar was friendly, professional and knowledgeable. Thank you for the great customer service.
Pedro is so awesome. He was beyond helpful and extremely patient. I appreciate his honesty and the ability to not feel pressured to make a purchase.
Ashtaf was very kind and helpful
Great deals and quality
Great experience with Al.
Mushtaq Ahmad Great service
Mr James was very educated in his demonstration of the product.
Yakarta had great customer service, was able to answer questions and available at the right time while still giving us the space to browse the store privately without feeling like someone is hovering over us.
Had a great experience with yajaira. She was very patience, and attended our every need and help us select our couches. I would highly recommend her to family and friends.
Daniel was very helpful with all our purchases today!
Raquel helped us today. Greeted us with and was very polite and professional. She helped us made a great buying decision today. She answered all our questions. Thank you Raquel ! Looking forward to coming back.
Very good experience
Pattie is the great person. She was really helpful.
Myra is amazing
Mushaq he’s amazing!!!
Myra was the best. Super helpful, friendly and knew the inventory and exactly what I was looking for.
Lester was very helpful.
Chris Duran was a very kind and helpful to help me with my new sofas and mattress. Because of him I will be back to by my tables. Thank you Ashley's for having such a great person helping me.
Mushtaq was very helpful
Mushtaq has great customer service
Chris was very helpful and resourceful. He made sure we were satisfied with our purchase. He was also very knowledgeable on what we wanted.
Steven was amazing and helped us find our perfect couch. After trying out soo many couches he took out his measuring tape and ensured that we were satisfied and helped out vision come true.
Raquel was absolutely wonderful to work with. She showed me several options and was very patient with my decision making process. Thank you Raquel.
Raquel is awesome! Totally helpful but hands off when needed. Loved her sales support style and input.
No pressure shopping! Thanks Raquel
Kabir our salesperson was excellent, no pressure, great selection
Myra was very polite, understanding and very patient. She introduced herself upon entering the facility. She answered all my questions. Gave me the answers I needed which inquired me to make a purchase.
Sham was so helpful and kind. He got me in and out in 30 min.
Liz been is very professional since we got to the store , she answered all our question and made sure we felt secure about our purchase. Totally recommend anyone to Liz
Miguel L . was very helpful, patient, & very friendly. First time buying at Ashley’s and my experience was great. Very good customer service 10/10.
Mushraq Ahmad Greatest service l ever received
Pk Was very helpful a made everything very easy for us!!!
PK was the fastest and most helpful worker 🙏🏼
fast amazing service
Great experience with Mushtaq, Ahmad. Very patient
Mushtaq very professional very helpful
(Translated by Google) Raquel was a good person who treated us with great kindness and a great person, God bless her and a good salesperson, appreciate her. (Original) Raquel fue una buena persona que nos atendió con mucha amabilidad y una gran persona que Dios la bendiga y una buena vendedora apréciala
Homa was wonderful. Thank you.
Thank you Mushtaq for your help. Very helpful and informative
Raquel helped us, she was absolutely amazing and got us set with everything we needed!
Patty was amazing and extremely helpful with everything i needed!
Mushtaq was very helpful and assisted us with finding the perfect couch and dining table.
Mushtaq ahmad
Raquel is the best i do recommend this store she was very helpful and Profesional
Awesome experience and Miguel Luna was professional and engaged. He was knowledgeable and answered all of our questions. Thank you Miguel….we will be back and appreciate your support!
Sham gave mee ccellant service
Mushta was great! Very helpful and quick.
Great service would recommend! Mushtaq made the shopping experience easy and fast with no pushy attitude and exceeded my expectations in knowledge and friendly customer service!
Mushtaq was so helpful and kind. Helped us find a kitchen table right away and showed the many options we could have. Loved my experience.
(Translated by Google) Good attention from Miguel and we left with pleasure (Original) Buena atencion de parte de Miguel y salimos con gusto
(Translated by Google) Miguel is a very good seller. Excellent work. Professional in his work (Original) Miguel es Muy buen vendedor. Excellent trabajo. Profesional en su trabajo
I enjoyed my experience here, Raquel was very helpful and gave me multiple choices until I was comfortable with my decision.
Sales Representative Mushtaq Ahmad and Alfredo were the best. We received excellent service and we highly recommend that you ask for him.
Great experience with Shawn.
Great service!
Les was super nice and helped us pick out all new furniture for our house :)
Erum was very helpful. She helped us to choose best patio furniture..
Rick, not only exceeded our expectations but he was very pleasant and gave us great customer service with going the extra mile for our needs.
We’ve been loyal customer of Ashley and been going to this place since we bought our house. Customer Service is always great. Our agent Aziza is also helpful on our furniture needs and very accommodating and lots of patience. Great customer service! Thanks again Aziza.
Patty was very helpful, she approached and answered my questions and interests with the piece of furniture I was looking for. Whole experience as a customer was pleasant.
Miguel and Connie helped me out dramatically. I strongly advise anybody looking for any home furniture go to Ashley’s!!
AL gave me an oustanding service very quick and suggested all the furniture that will fit my descriptuon walked out as a happy customer ...
Customer services is very bad, the teams that deliver are rude and do not want to make deliveries, the team that I have to work for is called Alejandro Gonzales Cruz, everything about you is rubbish
Julia was great!
Our sales representative Edward Wassef was terrific! He was very helpful, but not pressuring.
Bad customer service .
We are always extremely happy with our purchases in ashley furniture
Had a great expirience, thank you Ed Al-Helo was amazing, very polite, patient and helpful.
Philip was very helpful and courteous. Keep up the good work!😇
Was helped by Hyam. Awesome service.
Christopher Durán Patiently and kindly was a great help on choosing my furniture. I highly Ashley furniture! Good prices and great staff.
(Translated by Google) Excellent service. Julia is a very kind and helpful person. She attended to us in Spanish (Original) Excelente servicio..Julia es persona muy amable y servicial. Ella nos atendió en español
Miguel Luna was very friendly, patient and informative. Good customer service
Julia was our Customer Service Representative, she was very helpful and pleasant. Such a great great experiance.
I got a nice bookcase from Ashley’s, oak wood, $400, just what I was looking for. Good service
Both Katherine and Erick provided great customer service. They showed us different style couches as we were unsure of what we wanted and eventually found something we loved.
Jennifer was GREAT! I am very happy with the service I received. This store is huge with a awesome variety of furniture to meet everyone individual style. I will be returning here for all future furniture & decor needs.
Eric was very informative and nice to work with
Mushtaq Ahmad Great service very helpfuul
Patty was amazing ! Super supportive and respectful of our times. She answered every single question with a smile on her face
Patty was extremely nice! We will come back next time to get our things with her.
Myra Tan was just amazing that’s why we did the purchase !!!
I'm extremely dissatisfied with my recent experience at Ashley's. I was charged an additional $1300 for a couch, and when I reached out to their customer service, they couldn't provide a satisfactory explanation. This lack of transparency led me to file a dispute with my credit lender, as Ashley's was unhelpful in resolving the issue. Disappointed with the service and the unnecessary financial burden imposed.
Very friendly and helpful, it was a pleasure doing business with Robbie!
Thank you Robert for going above and beyond in helping us purchase our furnitures! Would definitely come back for such a wonderful shopping experience.
Excellent Service, friendly and knowledgeable!!
Les was very patient with us and helped us find a desk
Excellent service and quality furniture
Chris Duran was a professional salesman, he answered all my questions and listened to what I was asking about what I was looking for.
I went to go look for a couch and we were having some trouble deciding between different couches and payments and Philip Sequeira really helped us out with being very patient with us and providing great explanations and helping us get the best deal. I’m a very indecisive person and he was able to get me to make a decision so that’s huge lol. Thank you!
Walked in and had great help from Phillip Sequeira! Helped us pick out the perfect couches while giving us measurements and making sure it was within budget. Never felt pressured and felt like he was always there to help when we needed it! Definitely will be coming back in the future!
Mushtsq Great service
Erick was very helpful and had lots of patience with us making a decision. Professional 100% I recommend going to Ashley's and asking for Erick.
It was so helpful. Kabir assisted us and made our experience very nice and easy. Katherine, manager was awesome! They were both great to work with! We will definitely continue coming back to Ashley furniture Colton.
Edward Wassef is very professional, friendly, patient and not pushy and very knowledgeable and helpful. A definite asset to your company.
Ashraf was great . Excellent customer service. Ask for Ash if you want to be taken care of.
Mushtaq was an excellent help. Thank you
Thanks Kabir for your speedy and courteous customer service !
PK was very very helpful and friendly. He is my go too guy ask for PK
Mushtaq was awesome and helped me with all my questions and furniture needs
If I could give more than five stars I would! Our sales rep Miguel was the best. As soon as we walked in we were greeted and were asked what we were looking for. He showed us many different items, we were there for two and a half hours and he didn’t complain once. His customer service skills are amazing, and he doesn’t pressure you into purchasing anything. One thing I appreciated about Miguel was how transparent he was with my family and I. Thank you so much again Miguel!
Excellent customer service. Always helpful and informative. Philip (sales associate)
Homa is just like her name. She made me feel at home. Very helpful.
Miguel was SO helpful, patient and accommodating! He helped us find the perfect dining room table and chairs for our VERY specific requests. We knew exactly what we were looking for and although the perfect “set” didn’t exist as is, he helped us create a specific solution for our needs. So thankful for employees who go above and beyond to serve and support customers! Very happy with our experience here and we will definitely be back for future furnishing needs thanks to Miguel!
It was great at Ashley super easy and there’s a lot of stuff on sale. Ikea is definitely cheaper though
Very pleasant
Pattie was very kind and everything was fast and well explained
Great stools and customer service from Patty!
I love your store.Good customer service, beautiful scenery and nice furniture. Thank you Ali for helping me, most appreciated. 😀
Erum was a excellent non Hassel sales representative. She helped us completely from beginning to end. Very professional.
Excellent customer service. Very helpful and friendly. Thank you Robbie
Mushtaq was super helpful! Got all the things I needed
Thank you Ashley Team for the on time delivery and replacement of my Mattress. I know sometimes somebody will drop the ball but glad it got corrected promptly .
Sham was very helpful and insightful. Didn't rush us when looking around. Recommend 10/10.
Came in no pressure to buy. Answered all questions correctly. Phil worked hard to get us the best price for our couches.
(Translated by Google) Ms. Julia was very kind and very attentive to us, very professional (Original) La Srita.Julia, fue muy amable y muy atenta con nosotros,muy profesional
When we first arrived, my husband and i were greeted by salesman Chris. When we asked about looking around ourselves and that we would find someone when we had questions, Chris was adamant about saying to ask for him. Chris came off a little pushy, which is offputting. The pushiness put off by salesman is what keeps my husband and I from shopping at Ashley Homestore. Salesman Josh eventually helped my husband and I find new living room furniture at our visit today and he was very nice to work with. He was not overbearing or pushy, but just politely asked if we had any questions as we were looking around. He answered our questions and gave us different options to look at until we found something we were happy with.
Very knowledgeable and patient
Ashraf was friendly and helped me with a smooth purchase process
Everyone was helping us, If you come to this store ask about ashraf he’s the best!
Ashraf was perfect ! Thank you so much Whenever u come Ask for him he’s best
They were so helpful and worked with me to make my purchase amazing
Ashraf great advice on product quality.
The sales person was kind, respectful, and very knowledgeable. He knew what I was looking for.
Great experience! Mushtaq Ahmad was very helpful and friendly.
Phillip was helpful and efficient. We appreciated the good service..
Great Customer service
Clean beautiful store. Promptly greeted. Phillip was knowledgeable and helpful.
Really friendly, straight forward and we got we came for. Thank you Myra!
Came in today to Ashley's furniture looking for a new living room set. First time at Ashley's, I was happily greated by Myra Tan. Such a great attitude and personality help us find the perfect new Living set. Left very happy with our purchase.
A great experience Liz was so kind and helpful.
Ask for patty! My husband and I walked it and was welcomed from patty , she showed us what we were interested in and overall had a great experience
The furniture we purchased is good quality. Only complaint is you need to have more availability for same day pickups. We purchased (4) small items at 1pm and all items were in stock. We called the pickup appointment line but there were no appointments open that day. We had to drive all the way back on a different day to pick up. It is an inconvenience and improving this would make paying customers happier leaving the store.
Fantastic service Great sales people: friendly, very knowledgable, no pressure. I’ll return.
Liz at Ashley’s took my phone order triple checked my ordered for me. I asked for the impossible of next day delivery and Liz and her team delivered exceptional communication delivery team was awesome Liz is awesome. Highly recommend Liz at Ashley’s 100 times. Thank you and merry Christmas
Paty was great! We got new furniture 🤩 thank you
Taken care of quickly.
Very pleasant and helpful
The best service Pedro castro
Brought a carpet but the store does not accept returns, only corporate office can decide. ??
Pattie helped me and husband with our furniture shopping excellent service very attentive and helpful if you shop here I recommend working with pattie
Patti was a pleasure working with, she was very knowledgeable and provided excellent professionalism and was warm and inviting! Thank you Patti for our great experience!
Worst company I've ever done business with, I would give negative stars. NEVER again I will never do business with your company again!
josh Aguilar was an excellent person made an awesome friend today!
Pattie was an absolute gem, very knowledgeable and really helped me out! Will Forsure come back to her for my furniture needs
Robbie help us great customer service thank you
Excellent customer service! Very helpful and very polite found everything I was looking for! Thanks to Raquel!
Our sales rep James was amazing! He gave us our space while still staying close if we had any questions. Never felt like we were having to run away from him. He was never pushy but still made sure we had all of the information needed. Definitely recommend you ask for James when you go into this store!! This stores size is also amazing!! So many different products to look at and choose from! Great price on a great quality of sofa! Only complaint is that I wish shipping wasn’t so far out but that’s not always something that can be controlled!
Robert was immediately welcoming to us. He gave us space to look around and we never felt pressured to buy. He was attentive and helpful showing us all our financing options.
Good customer service, Patricia helps a lot with credit increase I would recommend her
(Translated by Google) Mrs. Raquel was very kind to my husband, we need more employees like her at Ashley Homestore!! We are happy we will return without a doubt!! (Original) La seńora raquel fue muy amable con mi esposo nesesitamos mas empleadas como ella en ashley homestore !! Estamos felices volveremos no ai duda !!
Pattie was very helpful in finding just what we needed, very patient and helped us out a lot!
Myra Tan ! The best hands down ! she went above and beyond to help us with our new sofas !
Very pleasent, not pushy, took her time with us and gave helpful information!
Helpful and assisted with saving money on my new dining table
Jay was amazing and very professional. If he didn’t know the answers he would ask and find out for us. Very happy with our purchase decisions and deals😊
Liz was a phenomenal salesperson. Very knowledgeable and helpful. I would highly recommend her for any and all home furnishing needs.
First time coming into Ashley Furniture Homestore today, excellent experience with Pattie’s help! Great customer service, focused on exactly what we were asking for and got us what we need and for delivery in the needed timeframe to boot! Couldn’t be happier
Such amazing customer service. I walked in the store and was assisted immediately. Princess Hyam Zarka helped me find what I needed. She was very knowledgeable and answered all of my questions. I will definitely be a returning customer.
Awesome service by Josh Aguilar
Patty was great! She’s very knowledgeable and helpful.
Sham was very helpful. Great sevice!
The staff was very helpful. Mushtaq helped to figure out about bed sets. He explained the process and provided all details about discounts.
My wife and I were greeted by CHRIS, he was very polite and professional. We told him what we were looking for and he showed us what was available. He took his time with us and was NOT pushy. We had a Great shopping experience.
Patty was very helpful today. She greeted us with a friendly smile and asked how our Thanksgiving was. She made it possible for our delivery to be made when we wanted.
Les was great and helpful. Found the sofa we needed.
They made shopping so easy. I It's an awesome store and I recommend it for everybody. Somebody needs something for their home. And this is the place you go.
Always easy shop and go , great prices
Helped us find what’s best for our family and made sure he stayed on our price range
We have bought furniture from Ashley in the past but have never got customer service as good as Myra Tan. She did not pressure us to buy but was attentive and helpful when we had questions. She went above and beyond by helping us with some changes after the purchase was made. Great customer service!
Patty Very well with costumer service. Super efficient with every detail. Communication was explicit! Very patient
Super friendly and helpful.
Huge thank you to Raquel who made it really easy and painless for us to get a new couch for our home!
Ashley’s has a big inventory of furniture. As soon as we walked in we were greeted by Pierre. He was friendly and professional. He assisted us throughout our search for a new sofa. We appreciate his time!
PK helped me and service was excellent. I highly recommend him. Thank you Ashley Store!
Very good customer service
Raquel was amazing!!!
I had a great experience shopping with Ashley’s Furniture. My salesman Robert was very nice and very helpful. Answered all my questions and concerns with great answers. Will be coming back soon for other furniture.
The saleswoman said I could pickup the order tomorrow! When I called to make an appointment, the recliner was not in stock and might take a week or longer! I am cancelling my order. I was lied to!!!!!
Robert was very helpful and spent the time to explain things clearly. Well done Robert! We appreciate all that you did today
Patty was very helpful the second we came into the store. She took her time to help us find the right mattress and made sure we were set up right, even when it was super busy. 10/10
Absolutely the worst customer service, will disappear as soon as you turn around and go help someone else
Steven Camilleri has helped us through a purchase of our Leather sofa set and bedroom set. His demeanor and personal care was fantastic. He spent over an hour with us to purchase all the items. Furthermore, he also helped us buy the mattress too to complete our purchase. We drove 60 miles one way so that we can get the care from Steven. We really appreciate the purchases.
Sham really communicated the attributes of all the furniture we were considering and let us make the choice.
We arrived early on Black Friday morning and Mushtaq assisted us with getting our bed room and living room sets. He was patient and provided excellent customer service. Thank you, Mushtaq and Ashley Store Team for your help!
Mushtaq was exceptional. He explained all details and was not pushy. He gave us space and allowed us to take our time during the whole process. Thank you to Mushtaq!
This Ashley location has such a fantastic selection. Hands down one of the best Ashley’s I’ve been to. Customer service was great. The only thing I wish Ashley’s would provided, is same day pickup. This location is far from my home, and having to drive back out next day, kind of sucked. But I love the dining chairs I got.
Ashraf did a great job helping my mother with furniture shopping he had excellent customer service, and he answered all our questions. Thank you a lot
Super friendly and very helpful
Im so please with Ashraf customer service I was so happy with my purchases! Can’t wait to see couches in delivery to my place! Thank Ashraf with your help an your patience, explaining everything to me and my family your the best.
We were assisted by Les. He greeted us with a smile and asked what were looking for. He then directed us to the area where they had the recliners. He let us browse on our own, but stayed in the general area until we found what suited us. He then asked if we were interested in other items in their store. We told him we were thinking of replacing our current mattress. He took us over to the bedroom sets and assisted in trying out a couple of mattresses. My husband and I then realized we needed to leave, so we let Les know we would have to buy our recliner chairs and come for the mattress on a different day. Our purchase was made expediately and Les arranged for the delivery. We were pleased with the way Les took care of us!
Patty did a wonderful job with us
Pattie made purchasing our new bed, mattress, and power base so much fun! I highly recommend finding her for your next purchase.
Pattie was exceptional! Gave us a great deal on our couch. Definitely coming back again!!
(Translated by Google) I love the furniture and the very friendly and welcoming staff. (Original) Me encanta sus muebles y el personal muy vien y amable,
The process is quick and easy when paying with cash..
Very good sales rep. Thank you for great service.
Jay was incredible in helping me and my mother with furniture. He provided excellent customer service
Patti was very helpful from the second we walked in the door and gave my wife and I a very insightful walk through of all of the different styles of furniture. All while not pushing anything on us we didn’t want or need. Five stars all the way. Thanks Patti!
Patty was so helpful and welcoming. We will be back again!
Patty did an amazing job helping us find what we were looking for with patience and a great attitude. Thank you Patty for helping make this experience a pleasant one.
Myra was great! She helped us find the perfect couch and answered all our questions!
Noe, was a great and patient sales person. Letting us do our thing of looking and enjoying our furniture shopping.
Great experience. Patty was wonderful..
Great customer service, very friendly and helpful
Ashraf customer service was excellent. He made sure I got the best sale prices. I’m so happy I got the best deals. Bernice
Myra is great!
Very friendly and fast . Definitely coming back
Pattie was wonderful, her customer service was great, she helped with all of our needs with the furniture we were wanting for our home, she was patient with us with the process of our big decision! It was honestly fast efficient and a fun process. Thank you Pattie! -Collin and Alicia
I love Ashley’s furniture came in on a Saturday to upgrade my sectionals and Sham greet us very warmly and was very patient with us, took the time to show us around and change my order twice since I am a complicated customer. We would give it 5 star, but when we went to make a payment customer service was awful and we had to wait which I was fine until the lady came back with an attitude towards manager and Sham and when she gave me a receipt could not explained how there was an extra fee. Other than that we were pleased with Connie and Sham.
Ali Assadi was a great help with finding the dresser set I needed!
Erum was incredibly welcoming and helpful. I was completely impressed with her professionalism and customer service, as well as from the manager’s attention, I’d definitely come back.
Great attention from Erum, she was very supportive, helped us find exactly what we’re looking for!
Great experience shopping for a couch and bedroom set. Ali Assadi was outstanding and patient, making sure everything was taken care of and listening to the needs/wants/limits to ensure the best possible furniture shopping experience.
Very polite a nice person Erum
Very friendly staff, Connie and Hyam were both very helpful.
Service was good quick very easy no stress no pushing. Ty Yajaira Cantillano keep it up
Al from Ashley’s is a wonderful person, easy to talk to, very attentive. Greatest customer service I’ve ever had within years. If you need great service you must go to him!!! He’s the best!!!
Mushtaq was great!
Ashram was very helpful and very patient with me and my mother we appreciate everything he has helped us with in Ashley‘s store and want to thank you very much for his help
Excellent service I always come with Yajaira Cantillano for all the service she provide 5 stars to her service thank you.
Patty is a very nice person and very very helpful. She know what she is doing so ask for her.
Pattie was so helpful with us today showed us all around and help us pick out the perfect furniture we were looking for would highly recommend
We had a fantastic experience at Ashley Furniture today. We walked in having done lots of research and Pierre was very helpful in showing us around and answering our questions. They also have awesome Black Friday deals right now.
Al provided great customer service. Great inventory selection
Raquel was amazing ! She was so helpful and although we did not go with the dream mattress, she still hooked us up with an amazing deal and mattress. We definitely will be going back to her for our dream mattress and other furniture needs 🫶🏽
Myra was super helpful and kind. She really understood what we were looking for and was able to find what we need in a short time. The first salesman wasn’t understanding us and trying to have us buy something we didn’t want but luckily she was able to help us out horrible service from him . Will recommend her to anyone.
Jay helped us out and he was very friendly and helpful.
Great!
(Translated by Google) Super found the bed of my dreams. Good service, friendly and good quality furniture. (Original) Super encontré la cama de mis sueños. Buen servicio, amables y muebles de buena calidad.
Patty was very help and I had a very good experience with her at the store she explained everything to me very well and I was overall satisfied. Thank you !
Pedro was absolutely amazing and patient.
I had a great experience here. I came in looking for a bed, dinning table, and couch. I had been overwhelmed with looking online for the right set and upon my visit, I walked in and Hyam approached me and gave me great customer service. She assisted me and displayed amazing patience with me as I was very indecisive and going from set to set. While allowing me to make my own decisions she educated me on every item. I almost ended up only buying a bedset and dining room set but with God’s favor, Hyam and her manager gave me great customer service I ended up purchasing all three room sets: dinning room, bedroom, and living room. I got everything I needed! Thank you again Hyam. God is so good!! All glory to Him!
(Translated by Google) Excellent service from Raquel (Original) Exelentee servicio de Raquel
Mayra was great and made experience easy!
Patricia was very helpful with great attitude despite me running back and forth trying to choose the items I wanted..Totally recommend you ask for her service !!
Good service from Sham, was guided well and purchased 3 quality beds, a recliner, and 3-seat sofa. Got a 10% discount along Black Friday sale as well. Very nice experience!
Christopher Duran was incredibly helpful and made it easy for us to pick the perfect bedroom set. We will definitely return to this location when looking for more furniture.
We had the absolute best experience. The best help as well. Our salesman was Steven and he got us the couch we wanted! Thank you
Chris Deran was an excellent helper
Patty your experience with me was fantastic and painless, throughly enjoyable!
Thank you Myra from Ashley’s in colton for all of your help with finding the perfect furniture for our family room.
From the time I walked in the door, this young man was very kind and helpful!
Les had the best customer service. Can’t wait to buy more furniture here.
My sales Associate Steve C. was really helpful, I will definitely go back to Ashley.
Raquel has made it easy and nice throughout the whole purchase.
Excellent seller! Items arrived quickly. Thank you!
Myra ay the Colton store is fantastic! I cannot believe how helpful she really was. I had a short amount of time and didn't want to leave there without a couch and chair and she asked me what I was looking for took me directly to the best options and sent me home Happy with the chair and couch ready to be delivered. She was a great communicator really listened to my wants and such a positive person to work with. Thank you Myra!!
Patty was amazing we love her
most unprofessional store i have ever been to. the manager is not great and neither are the workers. i ordered 2 paintings that took a months to arrive and arrived damaged. all they said was i would have to return them to the store and they would replace them but they would take 2 months again. cristina was was not helpful at all and hung up on me. i know this store is in a sketch area but they should definitely look for better management. unbelievable. please do not visit this store you will regret it. horrible customer service and rude workers.
Went in to buy furniture for our new place and we had a great experience. We found everything we needed and the representative who assisted us Noe Victoria was great.
Raquel Corona was amazing! Excellent customer service!!!! Got everything we wanted and needed!
Awesome service. Kerum is the best
Raquel was very helpful and knowledgeable of Of the products inside and out.
Phillip did a great job! Five stars
Our sales person, Julia, was exceptional and assisted us in acquiring the ideal product for our home. Thank you for a wonderful experience!
(Translated by Google) We are very happy with Myra's service. (Original) estamos muy contentos con el servicio de Myra.
I bought a complete bed with mattress. Sham delivered an excellent service.
I hope this Review helps people think twice before buying furniture from this place on October 10th I decided to buy some recliner sectional couches from this place as I arrived to the store Ashraf a sales representative made contact with me and started showing me a couple of sets of couches recliners etc, I decided to buy some electric recliners and Ashraf was quick to get me approved for the credit. My delivery was set up for a Saturday, I took the day off work just to wait for my new recliners, when they arrived, they were manual recliners and super sti8 , nothing like the ones I tried from Ashley’s showroom floor. I called the store right away and no one could tell me what had happened. So I decided to drive to the store right away, as I arrived Ashraf made contact with me and had me talk to Francisco one of the managers there, he tried to solve the problem by giving me a delivery refund, but told me that the electric recliners that I chose the day of the sale were more expensive even though Ashraf the sales representative and I had gone over the pricing the day of the sale. After that brief talk me and Francisco had I just decided to just get a full refund for my down payment, and have Ashley’s pick up the recliners from my home. The first week went by no one picked up the recliners, I called and asked they said they need to have the couches back in the warehouse so I can get my refund which is totally understandable, they rescheduled the pick up for today 10/28 and no one showed up, I just called and asked where the pick up team was, they said that they were refusing to come back when they never showed up. I’m waiting to hear back from Ashley’s, according to Ashraf a member of management is supposed to call me today It’s been 3 weeks and Ashley’s furniture refuses to give me a refund or come back to get the wrong couches that I did not purchase. I will update my post as soon as I hear back from Ashley’s
Noe and Connie were a delight to work with. This was our first furniture buying experience and it was nice not feeling pressured. We were offered their zero interest payment option and it was easy to apply. My family has bought furniture here before so I decided to come as well. Came again. 3rd visit. Myra was exceptional
Noel and Connie were very knowledgeable and worked hard to help us get our new home together. 5 stars all around!
Excellent service and selections!
From the moment we walked in we received amazing customer service. We just bought a new home and needed to furnish it inside and out. Erum was our Salesperson, she never pressured us or hovered over us. She gave us our space but was always within earshot for questions I made several visit changing my order, she always took the time to work with me. Since our order was quite large she was able to get het manager involved and get us a discount which included a 5 year warranty. This store is highly recommended.
Great service. Ali and Connie were fantastic.
I had an excellent experience at Ashley Furniture. No one was pushy.
I bought the sectional, rug and end table. Thank you Kabir. He was kind and extremely helpful. I found the items I needed for my new house!
Great experience and very helpful sale man Robert Cauley Very pleased with his service
(Translated by Google) Myra excellent, very good Spanish (Original) Myra excellent, muy buen Español
(Translated by Google) Fast, kindness, honesty, thank you very much I recommend Ashley 100% (Original) Rápido, amabilidad,honestidad muchas gracias recomiendo Ashley 100%
Our salesman, Pierre, made us feel special and heard. We bought two mattresses and love them!
Ashraf was very personable and helpful. He saw that we were in a hurry and i wanted very specific furniture I could purchase same day. He not only came through but we also met our time frame.
I have been looking around for an affordable leather sofa. I found exactly what I wanted at Ashley's. The couch is beautiful and the buying process went quickly and easily.
My wife and I walked into Ashley's today. We were greeted by Sales Associate Ashraf. His approach was very welcoming. Ashraf was very attentive and courteous. He gave my wife and I ample time to look around and wasn't pushy at all. Ashraf made our visit very pleasant today. Thank you Ashraf for helping us find our love seat and two accent rocker swivel chairs. We left Ashley's very happy. Frank & Vera
Mushtaq was very helpful and professional!
Thank you Mr Sham! Very professional and gentle , thank you for your help 🙏🏻 I really appreciate thanks again
Mr. Robert Cauley our sales representative was wonderful. I have not purchased anything at Ashley before. This was a good experience.
Thank you for helping us out Julia, very helpful and friendly!
Les was Good and took care of needs.
Husband and I walked in and Al Alam greeted us, allowed us to shop comfortably, and helped when we were ready to decide. He was patient and gave the best customer service. He made it possible for us to get our dream dinning room ready. :) Thank you again!
After a year of financing our previous furniture, we were lucky enough with a small credit increase and we came in to upgrade our mattress. Les was the first to greet us at the door with a great energy and vibe. He helped us find the perfect mattress that suited both my partner and mines needs. The manager Francisco helped us as well with a great deal where we could also fit in a new dresser. Overall, we were greatly pleased with our experience and hopefully when we start expanding our home, we can come back for more furniture!
Mayra did an amazing job !! Very helpful
Excellent customer service! Patty was very knowledgeable and helpful!
Myra was very personable and knowledgeable and got me to exactly what I wanted in a timely fashion. She provided excellent service!
Jay & PK were the best! They both made the purchase of our two recliners memorable. They both deserve a raise!
I love Ashley furniture store 💯%!! Hyam Zarka @ the Colton Ashley store was awesome 👏 She made sure I got my sectional sofa .The same day !! Excellent customer service!! I highly recommend Ashley store!!
Very nice story. Found a couple of chairs. Great price! Can't wait to get them home. The sales people were very friendly. Not pushy at all. I have shopped here several times. Always a good experience.
Jay was great! He was very professional and kind.
Great customer service. Friendly atmosphere. Great selections of items for affordable prices.
Had a good experience and a great salesman. The Ashley Furniture store is probably the nicest one I have visited. It is very cozy and welcoming. I have been to a few other stores out west and I had to leave because it just was not set up right and the store just didn’t have that cozy feeling like the one in Colton. Now Ed Al-Helo is an excellent salesman. He was responsive to our needs and not over bearing. I bought four pieces of furniture from Ed and when I would text him with questions he would respond to me in a half hour or less. Great customer service and he left a good impression on me which automatically leaves a good impression on the Ashley Furniture Store.
Ashraf was AMAZING. He was incredibly patient and accommodating. He is professional and knowledgeable and should be managing the store! We will purchase all of our future furniture from him! Thank you for all of your help
Ask for Daniel !! Helped us out a lot ! Thanks again
great customer services! Robert was super helpful!
Homa was wonderful in helping us with our furniture! Very kind and patient in helping us choose our furniture. I would recommend her to anyone who comes to Ashley in Colton!
Patty provided amazing service and was very helpful in providing information on each piece.
Homa provided great customer excellence.. kind, patient and understanding.
My family and I had the pleasure of meeting Patricia who was very knowledgeable and friendly. She helped us purchase our couch and rug! We recommend her to help your buying needs…..
Myra Tan was very helpful and friendly she was able to help me find the right bedroom dresser!
Phillip was so patient and explained everything to me. He never pressured me to buy anything and made sure I was 100% on board with my purchase. 10/10 would recommend others to come buy from him
Aziza was very helpful and patient and made sure I got the exact furniture I wanted!!!!
She was amazing
Myra at the Colton location was so incredibly helpful and kind to my parents who were excited and also cautious about their new big purchase. They were so excited to have found the perfect high quality leather couch set and coffee tables for their newly remodeled living room, and Myra made herself available to any questions they had. Thank you Myra for making this as quick and effortless as possible.
It was a good nice experience
Les was amazing. He was patient and understanding along side his manager Catherine !
Very professional customer service. The salesperson helped me find exactly what I was looking for. I would recommend this place to anyone looking for new furniture.
Wonderful experience at Ashley's, looked for new furniture for our new apartment and Pattie really helped us find everything we needed. My husband and I are definitely coming back to buy more things for the apartment as well after our new bed frame, couches, and rug are delivered with installation!! How awesome. Thank you Pattie! We will see you soon!
Salesman did a great job. Very friendly an helpful. This would have been 5 stars but I feel extended warranty is too expensive. Perhaps offer 3 year warranty at lower price instead, for those that can’t afford 5 year. Other than that very satisfied. Thank you
Loved it
Erum was awsome and very informative and funny I really recommend going and seeing her.
Pattie was wonderful, knowledgeable, accommodating. Will be back to buy furniture from her again.
Amazing service here at Ashley’s. I would highly recommend going through Mushtaq Ahmed the best customer service I have received in a while. Connie the manager was also amazing and helped us out so much.
Ashley in Colton CA. Just dealt with salesperson by the name of Sam Franco. Great guy. Very knowledgeable and helpful. We’ve also dealt with Chris in the past. Same as Sam. Knowledgeable and helpful. Thank you to the two of you!
Erum was of great help very professional
great customer service. Robert was very nice explained everything to us gave us a good deal and we’re coming back here anytime I need furniture.
No pressure buying also saleswoman E. kinan was so Nice and Helpful she went above and beyond !! Thank you E.kinan you were a pleasure !!
I was pleasantly surprised at all the different types of furniture. I’m getting my floors done and I actually found a bedroom set that perfectly matches my new floor!!!
Myra Tan
Julia was very informative and helpful.
The Ashley show room is gorgeous and very shopper friendly. My sales person, Pattie was amazing. She was so patient and allowed me to take as long as I needed to choose my living room furniture. I highly recommend Ashley Furniture and Pattie in Colton, CA.
Ashraf was amazing. He helped me select all my items for my new place.
I had an incredible experience at Ashley's furniture, all thanks to AL! From the moment I walked in, he greeted me with a warm smile and a fantastic sense of humor. AL truly understood my style and budget constraints, making the whole shopping process a breeze. What impressed me the most was that he never once pushed me towards the pricier options. Instead, he took the time to find pieces that not only fit my style but also my wallet. AL's friendly demeanor and genuine consideration for my needs made this shopping trip unforgettable. I can't recommend him enough!
We had a very nice sales person
Ashraf helped us find the best mattress and took his time and showed us all our options Best customer service i have received here
Patty helped me pick out the best couch for my space. She even gave me a detailed tour.
Les at the Colton store was really helpful and great to work with when buying a couch!
I love the furniture at Ashley's. It took me three days to decide but I made a great purchase a full living room set. My sales person James was great in helping me decide which one to purchase. My husband and I also seen some great items in there clearance wearhouse. The only thing I didn't like was the high price for delivery which our sales person did get lowered put still turned out to be high for the distance.
Excellent service provided by Myra! Thank you!
Patty was great. She was able to find everything we needed and helped with the financing.
Todays visit was easy, professional and and our sales person was very cordial
everyone was very helpful asking if I needed anything will buy from here again
Raquel was awesome! She got us exactly what we wanted and was very helpful the whole way. She was very patient with us and explained everything throughly. If you come to Ashley’s go see Raquel!
Julia Iglesias went above and beyond to get me what I wanted and a great deal. I’m going home with a brand new sectional, and a pre-owned smile.. A.. ok thank you
Great service, on time delivery, and friendly crew
Mary Moreno was so helpful! She was very patient and helped find the best and right fit for our price range. If you ever stop in Ashley ask for Mary!
Great place to shop! Enjoyed my experience. Go see Mary!
Bought some furniture In march and we’re in September the bed frame completely broke causing me to injure my ankle. I am not huge to have broken a bed just getting into bed, then I purchased re guard there insurance for furniture and filed a claim just so they can tell me it’s not covered by them it’s forwarded to Ashley’s manufacturer. I call Ashley’s and then was told there is no claim forwarded by the Insurance that I purchased, so again I called re guard and get told Ashley’s has the claim and should call me in 3-7 business days!! So I have no bed frame and have to sleep on a mattress on the floor because of poor quality and warranty solutions. Be careful when you purchase additional warranty because they don’t really help and Ashley’s customer service wasn't much help and management hasn’t answered my calls just keeps ringing.
We greatly appreciate the help we got from Mrs. Pattie, she kind, had a lot of patience with us and my two little toddlers. Very knowledgeable. We will definitely come back and will look for the number one sales person Mrs. Pattie.
Pattie was absolutely wonderful and patient with our decision to purchase a sofa and matching chair. No pressure and gave us space. Worked the extra mile for any applicable discounts.
Wonderful customer service from Robert as he was helpful and not overbearing like some sales people can be. Got the deal we wanted for the items purchased.
Great customer service.
She was attentive, very good at showing us what we were looking for. Thank you Patty
Raquel Corona was very helpful. She let us explore the store and was available when we had questions.
Great costumer service! If you need help from an associate that knows their way around the store and get things for you at a great price that works with your budget look and ask for LES! Thank you Les for making my first experience at the store a great one!
Crazy Patty was great Lol! Couldn't ask for a better salesperson. She took her time and no pressure sale!
Ashraf was really great person.
Ashraf .great service
Raquel was very helpful and clear through the process
Myra was very sweet and helpful. She made me feel at home during my furniture search. Well done Myra!!
I've been shopping at Ashley Home Store for years and highly recommend shopping there.
Liz had very good customer service
Attentive and very knowledgeable about the products we were looking for! We will definitely come back!
Julia Iglesias was amazing! Super sweet and helpful
Thank you Liz for being extremely helpful and patient with our big purchase. So happy with the service as we did not feel pressured to buy. She helped us bring our vision to life.
PK was very helpful and informative, great knowledge on the inventory including the different designs and styles.
Great customer service at Ashleys furniture with sales representative alam was patient and informative. It was a very stress free process. And because of the kindness i will be returning thank u al
Patty was very good and helpful.
Being a first time home buyer, I had to furnish my whole entire house at once. I was never more happier with management, all the sales associate and especially Chris for helping me with all my home needs. The environment at Ashley‘s furniture store and it’s very cozy. I can’t wait to pick up my furniture.
ashraf was great! thank you for helping us find our couch!
Patty was our salesperson and was awesome. She helped us find a beautiful bedroom set for our spare room. Ask for Patty, she’s great!
Nice ppl Nice furniture waiting on my new bedroom an dinette. I bought a sectional during Covid. Love Ashley's Furniture Store Colton CA.
(Translated by Google) Excellent service! (Original) Excelente servicio!
Patty was an amazing associate she helped us with all our needs and was very nice and kind to made our experience a wonderful one we will be back
Nice store, Great selections, prices are comparable. We got a new dining set and dresser. Our sales rep Homa, go see her, she was very knowledgeable, and friendly. She pulled out her measuring tape and helped us rearrange some of the chairs and table extensions. Really helpful, but not pushy. Thanks!
Sam Franco was so polite and respectful. I brought my kids with me and he was very patient as well. This furniture store has snacks to buy for your kids that is a + for me
Ashraf was very helpful and friendly.
Thank you Myra. Myra always is the best 🤩
I bought a new bed got it all damaged and cracks they don’t wanna do a exchange and only having me calling bunch of different customers service for the pass moth poor service now I’m stock with a broken bed …
Alam was the best sales man! He was so helpful and attentive. 10/10
Mary was great!
Paty was so awesome, it will be a privilege to come back and do business withe her again.
Patricia is very friendly is so nice to talk with is very helpful
Patty was great with my mother. Very Patient and cared with what we wanted. Will come again to her!
Myra was very helpful and very detailed on describing the product to me. Thank you for all your help
Erum was very helpful . She was very patient and gave excellent customer service . She showed us so many options for sofas for our formal living. We were able to pick a nice set of sofas and tables and rug. Will be back to this Ashley !
After stopping 3 times at this Ashley looking for a bed that the other workers couldn’t find Ali was very helpful took the time to find us the bed we wanted.thank you Ali for helping us wonderful service also his manager was very nice too ..👌🏽
Alalam was amazing . Usually I get discrimination due to looking young but Alalan greeted me at the door and helped me for around 1 hour while I was deciding for the best dinning set ! He has amazing communication skills and knows how keep a great conversation 10/10 experience !
Paty was really patient
Mushtaq Ahmad Great guy help me out quick thank you
PK was great! Really helpful in getting us set up with a new dining set and a few other great pieces! Highly recommend his service.
We had great customer service from Mushtaq! He was friendly, helpful, and lively. We bought a beautiful sofa sectional with price match for a great price. We’re waiting for the delivery, but since we got to see the sofa at the showroom, we know it’s of high quality. Can’t wait ‘till it gets home :)
Ashraf was amazing helped us with everything we needed. Went above and beyond for us.
Robert made my purchase so easy. I couldn’t decide on what color living set I wanted and he checked every color for me to see which one was in stock. Thank you Robert!
This is my third purchase from this store. First purchase was not very pleasant. However, after working with Patricia on my second visit, I came back again for my third visit and specifically asked for Patrica. I will continue to visit this store as long as Patrica is my sales representative!
Mushtaq Ahmad, the person you’re looking for! Great customer service. Very professional!
Ashraf execelent sales person very helpful great personality, very happy with his help Thank you Ashraf!!
Great customer service, but delivery is too expensive.
pattie was wonderful
Very good
Good customer service Myra tan
Mushtaq ahmad helped me he was very nice and professional.
Just bought a beautiful sectional, with the help of Robert C.! He was so knowledgeable, helpful, and patient with us. Had a great shopping and checking out experience thanks to him!
Patty is very friendly and good customer service found what i was looking for.
Ashraf provided excellent customer service an was very helpful.
Ashraf was a great help. Will be back
When arriving in Ashley we were greeted by Aziza and couldn’t have had a better experience. With her help I found both furniture pieces I was looking for and was very pleased with the service I received. Now that the delivery has been made I couldn’t be any happier. The delivery team was exceptional too and the dresser and cabinet are wonderful additions to my home. Thanks so much!
My lamp was shipped with the shade bent inward, the replacement lamp wouldn’t turn on.
Nice furniture
Ed was great! Very helpful and informative. Super funny too!
Pedro and Don were extremely helpful and extremely knowledgeable about everything inside and even the huge variety of items on the website! Thank you both again!
Mayra was super helpful. She showed us exactly what we were looking for. Would definitely recommend her at this store at Ashley! Everyone was so welcoming
Very good
Excellent customer service! Myra Tan was super friendly and helpful. She is very knowledgeable and knows how to adjust to customer needs. Will definitely recommend.
Go with Noe! Helpful and kind.
Myra was very helpful and made our shopping experience very pleasant!
Store didn't have much of what we were looking for.
Mashtaq Ahmad was so patient with us and dealing especially with my 5yo boy. We appreciate his patience and professionalism!!!
Ashraf was a great salesman, and helped us with all of our questions regarding our furniture. It was a great shopping experience.
Patricia was very friendly , worked with my needs and answered all my questions. Definitely recommend coming to her !
Our sales associate James Babatunde was helpful and efficient. The whole experience of finding and purchasing the right piece of furniture was easy and pleasant.
Myra was awesome. She helped me right when I walked in and knew exactly what I needed. I would recommend asking for her.
Ashraf provided excellent customer service. He was very polite and professional. Thank you for helping us furnish our new home Ashraf!
We had a family emergency of a drunk driver driving through our home and had to move into an empty rental with no furniture. Sam was great and helped us get mattresses delivered so we had somewhere to sleep. He was so kind and understanding dealing with us in our frazzled state and went out of his way to make sure we had what we needed.
Katherine was the best. Ask for her, she made our couch purchase more comfortable… no pun intended
Patty was such an excellent guide. We were on the search for a bed and she gave us different options to explore from. She ensured that we were comfortable with what we were choosing. We were very satisfied with her overall. I would recommend her to anyone in the future as she was very welcoming and sweet!
Excellent service and helpful staff. They understand your needs and help you for the same . Specially the salesman Ali is too humble kind and helpful . Good place if you moving to new unfurnished apartment.
We purchased a mattress and mechanical platform at Ashley in Colton. James Babatunde helped us out, wow what a service! He meticulously went over every detail and was very knowledgeable, friendly, respectful and funny. If you’re buying furniture at Ashley make sure James helps you … he will definitely take care of you! Thank you James!!!
My boyfriend and I decided we needed a new bed and bed frame we went to a few stores discount furniture and mattress places and went to Ashley’s last. We should have just came to Ashley’s to begin with. Right when we walk in the door Pierre came up to us and let me tell you this man has a gift not only was he knowledgeable about the product he was showing us but he had me and my dude dying of laughter. We were originally planning on getting a frame somewhere else and mattress someplace else but Pierre hooked it up we ended up getting a tempur pedic. I don’t know how to emphasize this enough, this is probably hands down the best experience I have had in general when making a purchase like this. We for sure will be back with any future furniture needs or purchases and we will be asking for Pierre.
Everything was good we were taking care of we made our not purchases. They only downfall was, was I had a return. To the store because the price I was charged did not match what was online
As we walked into the stote Pattie greeted us and allowed us to browse the furniture on our own. Once we needed her help she was near by to help us with our questions. The overall experience was great and we are excited with our purchase.
Ashraf was are sales associate, and he was amazing. We had the best experience shopping here at ashley furniture. We can’t wait to have our new sectional delivered.
Julia was quick and professional!
Great experience very nice and friendly thank you Raquel
I would recommend this store. Patty is very professional and such a great sales person.
Very knowledgeable and Patience. Very good customer service. Very helpful and helped us get a good deal. I recommend the sales person.
My sales person Les was so awesome he went over n beyond showing excellent customer service..we are so thankful for his kindness, patience. Ashley is our go to Furniture store from now on , will definitely recommend Ashley to friends n family.
The store has a lot of furniture to try. Only thing I didn't like is the customer rep assisting us included the warranty to our purchase without even asking us if we wanted it or not. She also didn't inform us about the different shipping they have and just opted us to the most expensive shipping. That felt very shady, so I will definitely not be coming back to this store.
Attentive, helpful sales reps. Huge selection of household furnishings.
Enjoyed working with Ali. There was no pressure, he gave us great service, listened to our needs, and we left very happy with a great mattress and bed frame! Go in and ask for Ali!
Excellent customer service. Raquel was so helpful and patient. Can’t wait to get my couch!!!
I had already visited the store and I new the product is wanted, so going through purchase was easy
First time home owners and decided to come to Ashley’s ! Mushtaq ahmad was so nice and friendly helped us out so much from price wise to the perfect fit for our new place! Definitely recommending all my friends and family.
Mushtaq Ahmad helped me and my family pick out our very first living room couches im so happy with them thank you 5 Star recomended
Patty was such a great help she was very patient with us, she gave detail to detail on everything we purchased with furniture and mattresses we would definitely come back to Patty for any help we need in the future.
Steven and Francisco were the absolute awesome. They were patient and made our experience stress free. Thank you guys for all the attention.
Ashraf was quick and helpful
Ashraf was a great! He was patient, kind listened to what we were looking for.
(Translated by Google) Good customer service, the girl Julia who served us very kindly helped us very well (Original) Buena atención al cliente la muchacha Julia q nos atendió muy amable nos ayudó muy bien
I loved her advice and she was very clear with everything, definitely the best seller. we will be back soon.
Mushtaq Ahmad Great service
Mashtaq was very helpful thank you
Liz was great! Very friendly and fast service!
Very good sales service and good quality furniture.
Great service. Mashtaq
Erum was very helpful and efficient. Very nice and professional. We will use her again
The best store!! Amazing service overall
Ashraf is helpful and friendly
Ashraf He was very helpful, and friendly
Myra, Francisco and Conne best costumers service
Pattie has created a smooth and most comfortable shopping and purchase experience. I would recommend Pattie and Ashley Stores for any home decorating needs. I would like to give Pattie a Big Five Star rating for her cheerful and most helpful sales style.
The customer service was great from the moment we walked through the doors. Our salesperson, Julia, was extremely helpful and did all she could to save me money. Shopping here was a great experience, because it was so easy.
Ed and Francisco demonstrated excellent customer service
Steven was great, courteous, helpful and knowledgeable.
Mashraq Ahmad provided great customer service. Very friendly and helpful.
Ashraf is a SUPER hard worker! He went far beyond to get us all the furniture we needed in a timely manner and was super patient with us making our decisions. Make sure to ask for Ashraf!
Salesman Ali took the time and effort and went above and beyond to make my wife, a very difficult customer, happily satisfied. Would definitely recommend.
Sham, thank you for your great customer service.
We highly recommend shopping for your furniture at Ashley’s furniture. Pierre and Francisco did an amazing job helping us out to find all are furniture for our home. We felt like family in Ashley’s furniture.
Mushtaq was very helpful in finding a couch
I’m in love with the service, they treat us like family.. I personally recommend this place and the sales rep that helped us is PIERRE, THEIR BEST SELLER THAT ASHLEY FURNITURE PLACE HAS. Also, Francisco in management did an incredible job in assisting. We felt like family at Ashley furniture.
Pattie gave us exceptional service. She understood our needs and showed us items that matched making our shopping quick and at the same time pleasurable.
Erum was outstanding! Helped me find the perfect dining table set
He was very helpful with everything
Mr Ed was fabulous. He went above and beyond to help us.
Sham was extremely helpful and and showed us all of the tables we wanted to see
Very happy with our purchase and great service We had the pleasure of dealing with Noe Victoria and Fransico Leon who made it very easy process and went above and beyond to make sure we got all our things for our new home ! Thank you !!!!
Very happy with the service provided by Mr Noe Victoria! Super helpful and professional! If you’re thinking about coming here definitely ask for him!!!
HE WAS VERY AWESOME AND NEE THE PRODUCTS
Ashraf was very helpful and pleasant. Definitely would go back
We had an amazing experience with Mary today in store. As soon as we came into the store she introduced herself and inquired what she could help us out with. We ended up purchasing a beautiful table set and Mary was very helpful during the whole process. Mary is a very lovely and kind hearted person, I would definitely come back and shop with her again.
(Translated by Google) The salesperson Julia Iglesias was very kind and attentive and answered all our questions. (Original) Muy amable y atenta la vendedora Julia Iglesias contestó todas nuestras preguntas
Steven was very helpful. Will recommend!
Steven C is nice!
Sham and Conie
very nice, very helpful, helps you find exactly what you want. julia is very good at what she does
Very helpful listening to what i wanted and can afford great customer service
They were very friendly and the whole process was fast and easy, I had no problems!
Philip Sequeria was absolutely amazing. Super nice with great customer service skills.
I was attended well and my needs were met.
Julia Yglesias is very very helpful and very polite and understanding of what my daughter needed. She will definitely be the sales person I am asking for next time I come in.
Loved Homa! She was great and answered all my questions
Great experience. Myra Tan was very helpful.
Edward
Julia provided great service and was very helpful with finding what we need for our home.
lizbeth was very helpful, we enjoyed our experience!
Thank you Pattie for all your help in choosing or new powered couch You Rock!!!!!!
Great service Mushtaq. Thank you!!!
Ashraf really helped me out getting my dining room set.
Excellent customer service Ali went over and beyond, very patient and knowledgeable. Will differently be returning for my next purchase.
Pattie was amazing she gave us the space we needed She was the BEST
I was helped by Ashraf and he took really good care of us. I will be back to see him.
Mushtaq Ahmad was very nice and helpful to talk to. Helped us get our mattress right away!
Patty was so helpful ! I will definitely come back and ask for her ! She helped me get a bed and frame to my exact way I wanted it! Thank you patty !
Patty was wonderful and very helpful. She also answered all the questions I had.
Pattie was absolutely amazing with helping me with my purchase I will definitely let my friends and family know to ask for her in the future.
Mushtaq ahmad was very helpful.
Great price and great service with sale representative.
Great visit at store in Colton Steven C was a great help very professional with great service and great sense of humor looking forward to returning in the near future
Our experience at Ashley was made great by Patty. She had understood our needs on our outdoor furniture set we were looking for. She was Very helpful.
The sales associate Erum Kiran was very helpful we were very pleased with our purchase.
Mr. Kevin Pardo and Ms. Liz Martinez were both excellent in handling our needs and resolved all of our issues with ease. Can’t recommend them enough.
Thank you to sales person Irum. Has helped us out a few different times in picking the right furniture for our home. Highly recommend.
(Translated by Google) Julia very good service very friendly (Original) Julia muy buen servicio muy amable
Over all, very good
Very positive experience. Our sales rep, Steven Camillere was great! Very helpful and informative without being overbearing. Good job Steven!
We had a fantastic experience with Al! He was helpful, patient, funny, and made our shopping experience a great one. Ashley had a great Labor Day sale and we got fantastic pricing on our new furniture. I highly recommend Ashley furniture and specifically Al!
Excellent service! Very knowledgeable and definitely a pleasure to be assisted by James😁
Mushtaq was amazing. He quickly understood our style and needs and was knowledgeable about stock on the floor. He worked diligently for us and never lost his positive and helpful attitude, even when we changed our minds. We will definitely ask for him next time we visit Ashley.
Sales women was very nice and professional 👏 👌
Great customer service friendly and helpful Julia was amazing
Very friendly people in the store
Sham was amazing, really friendly and open to helping on a variety of option.
(Translated by Google) Raquel, a good worker/seller. (Original) Raquel buena trabajadora/ vendedora.
Robert and P.K where such a great help at a stressful time. They both made my shopping experience AWESOME! @ Ashley Furniture. Thanks Guys
I came in today to get a mattress and base and left with so much more! Robert was such a professional throughout the whole purchase. My family and I are so Greatful. Thank you again Robert this would not had been possible without you. Tanya Williams 😍
EXCELLENT CUSTOMER SERVICE!!!! SPECIAL PRAISE TO ALI ASSADI!!! OUTSTANDING WORK! HE WENT ABOVE AND BEYOND TO MAKE OUR SHOPPING EXPERIENCE AMAZING. HE TOOK HIS TIME AND WASNT PUSHY OR JUST TRYING TO MAKE A SALE. HE GENIUNELY WANTED TO MAKE SURE WE WERE HAPPY AND SATISFIED. HE IS THE TRUE DEFINTION OF EXCELLENT CUSTOMER! VERY KNOWLEDGEABLE, PROFESSIONAL, AND A VERYYYY HARD WORKER. IF YOU ARE LOOKING TO RECEIVE AN AMAZING SHOPPING EXPERIENCE PLEASE PLEASE PLEASE COME TO ASHLEY FURNITURE IN COLTON AND FIND ALI. HE'S THE MAN!! CONNIE WAS ALSO VERY SWEET AND CARING. ASHLEY FURNITURE IN COLTON ROCKS!!!!!!
Erum was great. Appreciate the excellent service.
Raquel is an excellent seller 5 stars for her
Noe Victoria was our sales rep. He was patient and generous with his time. He offered us a wheelchair to push our grandmother around the store, which was unexpected and very caring.
Thank you Julia I appreciate Your help .
Very good attentive salesman. He was very helpful and patient with my 93 year old mother and nice and polite. I recommend this store 100% .Their selection is great and prices are reasonable. This will be my go to store for furniture. Nothing negative to say . Thank for a great purchase and looking forward to seeing the furniture in the new house.
I bought some sofa and end tables from Ashley’s and got a great deal great service from crystal very helpful will be back to finish furnishings my home thanks.
Customer service was great and most importantly patient and friendly!!!
Very welcoming from the start. Very patient in showing us around the store. Extremely detail oriented in showing us a wide array of options that fit our comfort and needs. We are content with the products we purchased, service went above and beyond.
Kabir was the most helpful. I will be back again. Very patient gentleman.
Ashraf was very kind and helped me pick out furniture for my house. I will come back
Ashraf is nice thank you
Mushtaq was super helpful!
Mushtaq ahmad excellent service.
Patty was great, she had so much patience and help us find something nice for our kid. Thank you again Patty!
Edward was very helpful.
he made it so easy to shop with him
Pattie was the best! I came in hot and fast, I knew there was 1 mattress left I needed and wanted and I wanted it purchased before anyone else took it. She was able to get me the sku # and purchased asap. I was in and out the door within 30 mins. She is the gal you want to talk to in the store! Thanks Patti!
Raquel was very patience with me and has great custoner service ,I will return in the future
Bella is amazing! She helped us so much, she help us find a living room, a dinning room, and everything for the bedrooms. She is the best! If you ever need help get her, and she will make everything easy for you.
(Translated by Google) Mushtaq Ahmad (Original) Mushtaq ahmad
Great customer service.
Ali Assadi provided great customer service. He was attentive and went out of his way to ensure that we were satisfied with our furniture selection.
Ashraf the floor representative was very helpful and nice.
Les(sale associate) made our furniture purchase effortless,and easy he was very knowledgeable about furniture quality,competitive prices, also informed us about the labor day sale. Overall a great experience.
Chris Duran was helpful...patient and answered all of my questions! Great job!
We had an amazing expedience and would gladly come back for any other furniture needs! Pattie was an incredible help and made our time here even better! She was helpful with showing us the options that fit what we were looking for while also giving us the space to chat amongst ourselves and explore our options. She was friendly, very informative, and helpful! Thank you pattie! We will Definetly be back!
Julia the sale representative of Ashley furniture gave us an Excelente servicio in Spanish
Julia Had lot of patience was professional
Great friendly environment. Kabir was easy going. He gave he's thoughts on the color scheme I was going for. Final decision was alot easier to make.
Great experience
Raquel was very knowledgeable, patient and helpful!
Ali assadi was great very polite and product knowledgeable plus helpful. Thanks for the great customer service. Looking forward to more great business in the future.
Raquel has the best customer service. She makes you feel very comfortable shopping and explains everything very detailed. Excellent service. Thank you so much.
Pierre was very friendly and helpful in assisting us finding just what we were looking for. My mother and I appreciate his patience and kind smile. As well a Connie.
Very very nice employees!! Very flexible
Raquel was the sales associate who helped us throughout our shopping experience. She was friendly, knowledgeable, and very helpful.
(Translated by Google) They were very kind and very patient, very grateful for their service (Original) Les fue muy amable y con mucha paciencia, muy agradecida con su servicio
(Translated by Google) Very good attention, very kind (Original) Muy buena atención, muy amable
Great service,friendly staff. Will be back again.
Great time with Philip great guy made deal right
I was in a rush, but I received quick friendly service with a smile! I appreciate all the help!
Pleasant experience. Mushtaq was a huge help. Get a great deal!
Mashtaq is amazing and super helpful!!
Miss Raquel was incredibly great and I recommend as she was detailed and patient. Not to mention, bilingual. An employee that goes above and beyond.
Patty was very helpful. Especially with my indecisiveness in picking out a livingroom set.
Had a pleasant experience with Robert shopping for a mattress and bedroom set. He took his time with and and was completely thorough and explained everything. He had plenty of patience with us as we were indecisive between a couple different sets. Robert was very knowledgeable and professional and definitely elevated our shopping experience.
I’m extremely thankful I ran into Patricia at Ashley’s today. Extremely professional and pleasant. She was very patient and willing to answer any questions I had. She made my shopping experience pleasant and easy. Can’t thank her enough for her help. If you are looking for furniture I highly recommend Pat at Ashley’s in Colton.
Ashraf is the best sales person we had in furniture field. Patience, honest, calm and right to the point. Maria is the manager was very very helpful. Took time to measure and try several options for us. Very happy with the service.
Dennis was freakin amazing and Mr Alfredo was extremely helpful and knowledgeable!! Dynamic duo!!! A+++
Are rep. Homa does excellent Customer service!! Also managers are excellent highly Recommended...
(Translated by Google) Good service speaks Spanish, Noe treated us kindly. (Original) Buen servicio habla Espańol, Noe nos trató con amabilidad.
mr mushtaq , did a good job
Great Customer Service!! Raquel explained everything well!’
Their customer service is wonderful. Each purchase has been a breeze!!
Great customer service. Worked with Homa at Colton, CA, she is wonderful and amazing. She takes care of her customers very well.
Ed Al-Helo was very helpful and great customer service
2nd time coming into the store and once again Ashraf helped us and was so nice and patient while we looked all over the store. Both times we left extremely happy with our purchases. Definitely coming back in the future!
Racquel’s customer service has been superb; in a dying talent of customer service providers Racquel goes above and beyond the measure of standard care and has exemplified an A plus rating of professionalism, so much that I have brought other family members for her service and service alone.! Our business is where she is!!! Thank You Monica L Satchell
Sham did a amazing job helping me! I will be coming back for more furnitures!
Great customer service Ahmad!
Ashraf was really helpful and friendly and help me and my husband with what we exactly needed will be returning in the further.
Myra was great ! she was very detailed and explained everything so well to me !
I am so excited!! I walked in store kinda like deer in the headlights!! I met “Moose”!! I told him I had weird problem and not sure how to solve it ...( hide the yarn!!!) he was very helpful showing different ways ...( and not making me feel funny about my tons of yarn!!! And then... the perfect piece!!! 10 stars!!!!
Fantastic service
Raquel was awesome and very thorough, she helped us with exactly what we needed from beginning to end. Grade A service!!!!
Great help honored some price matching deals.
(Translated by Google) Great service👍Something Victoria (Original) Great service👍Noe Victoria
Julia thank you for the biggest help on my increase you made magic happen
Julia gave us great service
Noe was very helpful and professional definitely. Excellent service
Les was more, helpful overall a joy to work with.
Our Sales Rep, Jennifer, was great! Very sweet and patient. She was knowledgeable about the merchandise and she explained the delivery process and the warranty in detail. Delivery came within 3 days! In addition, the store has a variety of styles and the prices are reasonable. We love our new furniture!
Pattie was very helpful in helping me find and purchase just what I wanted.
What a great person , plus very professional!! Plus kind & understanding!!👌🏽🍀💙
Customer service is why I shop at Ashley Furniture. The furniture I have purchased is very good quality and the selection, color and style suits my needs. Thank you Julia!
Not at all satisfied with the customer service. Seems like the sales people are not at all professionals. The delivery service sucks to the max. The people who delivered assembled the furniture upside down and telling us that’s how the furniture is supposed to be. The table set we received was chipped and the Returns Department is so bad that it took them 6 weeks to finally come and get their stuff out of our place. Don’t know how long it will take them to refund the money for the returned items. Contacting the Customer service department is very frustrating and nothing gets resolved in a timely manner, unless you call several times and long, long wait times on the phone. Will not recommend this store to anyone at all. Please make changes to improve your service.
Amazing and patient
If you want EXCELLENT customer service ask for PEDRO he made everything easy & answered all our questions. Definitely shopping here again!
Pattie was excellent today. She was patient and friendly. Took her time and showed us around the store and even looked up item online for us. I know who to ask for on my next visit.
Rebecca was very helpful and gave us our own space to shop around but was also available if we had any questions! We had an easy and fast experience. Thank you Rebecca you are amazing!
Jennifer was pleasant and easy to work with, she was able to find me exactly what I wanted and made the process extremely simple! I will definitely visit her again when it’s time for a new couch, you should ask for her!
(Translated by Google) Totally pleased with Raquel and with her attention and service, 100% recommended (Original) Totalmente complacida con Raquel y con su atención y servicio, recomendada al 100%
Raquel is amazing, once again. Our delivery came and unfortunately our selection didn’t fit, we had to come back and Raquel was able to help us get what we needed. Blessed to work with someone who’s cares about their customers. I strongly recommend her
Great customer service.
I worked with Philip. He provided great customer service. Answered all the questions I had.
Johnny was a great help today! He moved furniture around so I could mix and match my bedroom set. He followed me around the store patiently and answered all my questions so I could make my decisions without feeling any pressure to purchase. This is not my first Ashley’s purchase nor will it be my last. Top notch customer service and quality.
Thanks for being patient and being so helpful, appreciated all the running around and moving night stands for us
Was very helpful and knowledgeable. Did not try to up sell me. Sold me exactly what I wanted without being pushy. I was helped by Mary
Patty is excellent at her profession.
(Translated by Google) Rachel excellent seller (Original) Raquel excelente vendedora
The overall experience for purchasing a mattress was great. Patty had great patience with us and answered all out questions and concerns.
MASHTAQ AHMAD WAS LOVELY AND GREAT. HE HAD LOTS OF PATIENCE WITH US. HE WAS SUCH HELP. GOD BLESS -JIMMY
We purchased a couch and Raquel was there to answer all of our questions. We really appreciated that she let us have our space and didn’t hover like many people tend to do. Great service!
Raquel did an amazing job, very professional. Made me feel welcomed and gave us our space to look and approached us at the right moment. Thank you Raquel for my purchase!
Pk was absolutely awesome in assisting me with answers and helping me find exactly what I needed. Apart from his patience he was overall outstanding with providing product details. Visit Ashley’s and ask for Pk.
Amazing experience I love raquel. Found a perfect sofa
Patricia was wonderful in helping us with our furniture, made the whole process seamless! Thank you, Patricia!
PK helped us out and did a great job.
Liz was very helpful this was our first time in any Ashley store and she kept checking in on us making sure we had the help we needed. Would definitely come to this store again
Very helpful and attentive, MushtaqAhnead
Homa was very nice and helpful.
Raquel Corona was very helpful in helping me find the ideal bedroom set for my sons room. Thank you Raquel!
Raquel C. was very helpful and kind. Definitely come and see her. Thank you for all your help 🙂
Muy buen servicio !!! Raquel was a good associate and helped us with what we were looking for !
Great customer service! Raquel corona helped us look for couches and we left happy thank you for your amazing help
Just came to browse for furniture at Ashley's. We were assisted by Mary. She was so sweet and literally helped us achieve our vision! Customer service was outstanding by the way. We will definitely be back for future purchases. Thanks Ashley's and thank you, Mary!
(Translated by Google) I am infinitely grateful for your magnificent attention, the young Les is an excellent salesman, he is very cordial, attentive and a wonderful person. I would gladly return. I hope God blesses you always, thank you and I hope you appreciate him as a great employee 💕 (Original) Agradezco infinitamente su magnífica atención el joven Les es un excelente vendedor es muy cordial atento y maravillosa persona con gusto regresaría espero Dios me lo bendiga siempre gracias y ojalá sea apreciado por ustedes como gran empleado 💕
Juliana M- super friendly and helpful. Thank you for your attention
Great Experience!!!
I purchased a Sealy mattress top today from my favorite nephew Robert. He is always dressed well and has extra extraordinary personable personality Thanks nephew
My Dad bought a Sealy Pillow top mattress from Robert. Roberts customer service skills are impeccable. He was genuine, patient and extremely knowledgeable. This was an excellent shopping experience.
Patricia was the representative that helped us at the Ashley Homestore in Colton and was very patient and attentive to our needs. We appreciate all her help in walking back and forth with me in choosing the right furniture for our home.
Walked in was greeted by Yajairaira Cantillano we told her what we we’re looking for she new exactly what we were talking about. Brought us there told us about it and we brought it. Very pleasant and knowledgeable. Now just waiting for our purchase to arrive
Patricia went above and beyond with her service to me today. I appreciate good customer service and this gal has it!
Love Ashley and all the employees were all friendly and knowledgable. Thank You Team Ashley
(Translated by Google) Excellent service Mrs. Raquel coronado (Original) Exelente servicio la señora Raquel coronado
Ashraf was very helpful. Showed us everything we asked for and got us a great deal
Steven C. was very helpful, patient, and informative. He didn’t add any hidden fees during the finance portion.😜 He was also very reassuring. He made the whole process more enjoyable.
Raquel corona was really nice and made it an easy purchase! She’s great !!
Raquel was so patient with us helped us in every way possible will be back for another purchase !!!! 🫶🏼
Phillip best sales man at Ashley’s furniture home store he gave us the best deal 👍🏼
Phillip was amazing
Raquel is a great worker she helped me and my family get a good price on beds and she was concerned on my situation and was understanding
Robert was very helpful with everything we needed. Thanks again
PK was great! Very helpful! Super friendly. He greeted us as soon as we walked in and helped out find our bed that we wanted. If you come to this store ask for PK.
Had an amazing experience today Patricia helped us get our couch table and coffee table with a good price . She was very nice showed us around the whole building was very patient with my family and I . She is very friendly . If you ever come here I recommend to ask for her assistance she’s honestly the best and very honest on the pricing and quoting .
Excellent customer service, Erum who attended to us on several occasions was so patient and answered all our questions, giving us all the titbits we needed to make the right decisions and choices. Her Manager Connie was also exceptional and guided us all the way through. My family is very satisfied. We love Ashley home at Colton!
Mary was very knowledgeable and helpful. Great experience.
Patricia was incredible. Very knowledgeable and easy to work with. I was in and out in less than 30 minutes with exactly what I came for. She’s awesome.
Phillip was great and got us a good deal along with his boss Francisco. Thanks guys
Ali Assadi was Very helpful on my purchase.
(Translated by Google) Rachel very good service (Original) Raquel muy buen servicio
Great service by Philip
Robert was very attentive without being pushy. He let us take our time and look around while still checking up on us from time to time to ask if we had any questions. Overall a great experience.
Had the best shopping experience with Robert Cauley!! Very knowledgeable and personable and helped us get an amazing set up for our guestroom. Will come back to this location just to work with him!
Right when we entered Ashleys furniture store Monday greeted us and made us feel welcomed. He assisted us and was really helpful. I will definitely be a returning customer. 😊
Hi just wanted to tell all of you about my great experience while shopping at Ashley store in Colton with my favorite DJ from the Casino Yaamava!! Johnny was very helpful me and my friend are very happy with the experience!!!!
I was at Ashley with my son 7-19-23 bought a bed and mattress as we entered we were greeted by Rep Robert Cauley Super cool guy great personality very very knowledgeable from beginning to the end my son and me were very comfortable shopping around with Robert 5 big Stars for my man!
(Translated by Google) Excellent attention from Mr. Peter Castro Totally grateful for the deal (Original) Excelente atención del sr. Pedro Castro Totalmente agradecida por el trato
Robert was the best salesmen I have had In awhile. He was very knowledgeable on all the furniture sets and mattress. Not only that his personality was phenomenal. Definitely would recommend his service to anyone.
Great customer service. Mushtaq is awesome. Thank you
Homa was great we were in and out very satisfied
Johnny was the one that answered the phone when I called and he gave me all the information that I needed so I made an appointment to come out to see him today. In the process I got lost so I called the store and Johnny told me how to get here. Once I did, he had my order ready he rang it up and I was ready to go. I also hurt myself at home and so he was getting me Kleenex and Band-Aids to put on my cut. He's a very friendly young man and I appreciate him helping me so very much.
It was ok.
Service was great!
Good customer service
Ali Assadi helped me buy a new sofa and was so helpful! He made and easy and effortless process.
Raquel was the best! She is super knowledgeable, such an expert on all things Ashley's. She is also amazing to work with, we've worked with her in the past, and she is the reason we're back at this specific location. Raquel goes above and beyond.
Pattie was amazing! Very happy with her service and help. We would definitely ask for her to help us next time!
Great service
Al was very helpful and accommodating! It was a pleasant experience. We will be back!
My boyfriend and I had a great experience for our first visit with Ashleys furniture . The person who helped us was Sham, he’s very nice and helpful. He helped us very quickly with what we needed.
(Translated by Google) very good attention and suggestions from Kabir Shaikn 👍, we are happy with our purchases !! (Original) muy buena atención y sugerencias de Kabir Shaikn 👍,quedamos contentos con nuestras compras !!
Thank you Myra for helping my husband and I with our purchases. She was very helpful and friendly.
Great experience at this location! The worker who helped us was very friendly, took her time to explain everything to us, very communicative. 100% recommend Raquel Corona to help you with your needs here!!
Amancio was such a great help knowledgeable easy to talk to and no pressure. Thank you!
Juliana let us shop on our own was there to ask questions when needed when we checked out we got a service plan. I’m very happy to shop with you. Thank you.
Connie and sham was awesome and helped me out alot and go me a great deal!! Request them when you come in
(Translated by Google) I want to say that Mrs. Raguel attended us very vin was very kind thank you (Original) Quiero decir que la señora raguel nos atendió muy vin fue muy amable gracias
My experience with Myra was amazing, we just bought our first home and she helped us fill it with amazing furniture and not to mention an amazing deal !!! I’m definitely a lifetime Ashley’s customer after this.
Great Customer service with Erum!! We will definitely come back.
Today my family walked in and we had the best experience ever. Our sales representative, Monday, did an excellent job of helping us and showing us around. What I admire the most was the fact he did not pressure or rush us to make a purchase. He found ways to help us in every possible. I highly recommend coming in a have Monday help you with your purchase today!!!!!
Philip gave us a genuine shopping experience, showing us various options to our indecisiveness. His interaction, knowledge of products led us to our purchase and we left satisfied. Thank you Philip!
(Translated by Google) Excellent attention, it is my second time that I visit this store and they have everything, specifically Raquel, excellent attention and prices, 100% recommended (Original) Excelente atención, es mi segunda vez que visito esta tienda y tienen de todo, específicamente Raquel, excelente atención y precios, recomendada 100%
Johnny was cool and easy to work with we were in and out in 15 minutes.
Ali was very helpful. Fast and good experience. Great customer service. I’ll definitely be back for future purchases.
I work for this company and this the worst place so far they make you deliver dirty,use products to customers home and they have you pick up dirty items and put it next to supposedly new merchandises Unsanitary For the customer's homes and delivery drivers.
Johnny was so excellent! We had an issue with our original purchase and he stepped in and made sure it was resolved to our satisfaction. He was very knowledgeable and patient. He was even available after we walked out of the store to answer all our other concerns. We were upset when we walked in but, he was the reason that we walked out as very happy customers! If you ever purchase anything from Ashley, I would highly recommend that you request him!!! Thank you again Johnny.
Johnny was helpful and he helped us find a great deal!
I walked in today on a whim knowing I had to buy several pieces of furniture today and after working Johnny on price for about 40 mins we came to a deal that worked for me. $5500 bucks later I left happy. Johnny was outstanding with his service.
Mary is amazing she helped me out and was very patient and showed me around ! Great service!
Erum helped us and was very nice. We recommend this store. Every time we go everyone has been so kind and helpful.
Kabir Shaikh was very helpful and friendly. He was very patient and helped us find exactly what we needed. The process was easy and we didn't feel rushed or pressured into buying anything. His calm demeanor made the whole experience very pleasant.
Juliana M. Was so nice and helpful definitely recommend talking to her if you want any information!! Would come back to see what else I need :)
I went into Ashley’s with my family because I wanted a sleeper sofa. I had shopped online for a few and came in with an idea of what I wanted. Pattie greeted us at the door and immediately directed us to the sofa we had been eyeing online. She also showed us a few more similar options. All in all we had a fantastic experience with Pattie and can’t wait for our sleeper sofa to be delivered. Thank you for your patience and expertise Pattie!
Ashram, very patient and good customer satisfaction
Ashraf excellent service very nice guy
(Translated by Google) Great (Original) Excelente
Philip Sequeira helped me find a new couch. He explained the details about the couch and the options to purchase it. I recommend working with Philip.
Great customer service, worked with floor salesman named Chris Duran. Made the whole experience of furniture selection and purchase easy. Would recommend to any future buyer.
We came to that Ashley furniture in Coalton. Chris, assisted us a few months ago on purchasing a living room set. We had such a great experience that we came back again and purchase a sofa couch.
Best sells man in the world! Went in for a lamp and came out with a couch
Mr. Sham was very helpful and patient with us. Showed us exactly what we needed.
Patricia was very helpful and got us a couple discounts and provided awesome service. Go get some furniture from her!
Ashraf was very friendly and professional also very knowledgeable about the items we ask him about. He did a great job.
Mary was great to work with.
The minute we walked into Ashley we saw Sham’s smiley face. Great customer service! He showed us around, never pushy, let us make up our mind. He was awesome, will definitely ask for him again.
We had excellent customer service with Patty today. The purchase of our new furniture was seamless and quick. Great prices and awesome salesperson.
We were at Ashley in Colton today and Yajaira one of the associates was amazing .. she help us choosing all of our furniture making sure it was combining perfectly.. moving chairs and pillows around.. thank you very much Yajaira for service excellence you made me feel like family.. we really appreciated that.
Mr Sham & Connie were the best they were able to help me with ALL of my needs Thank you both!
Great customer services . Fast and efficient.
Amazing customer service amazing and help just great experience overall ML
Sara Bella Abbas from the Colton location was very helpful! She was very patient with us during check out and answered all of our questions that led us to the best furniture pieces for us. Amazing service from her!
Raquel was very kind to our space while we were shopping and that made us feel very comfortable. Thank you Raquel and team members!!!
The workers were very nice and helpful. Raquel helped me and my sister get bed sets for our room she was very kind and helpful!
Good experience!
Mrs Mary was very patient and understanding. She didn’t feel like a sales person but like family. She wasn’t push we actually didn’t buy anything until our 2nd visit. Mary went out of her way for us. Such a beautiful lady inside and out. We will be back Mary to purchase our dinning room set and my swivel. Thank you and see you in a few months. The Vallin’s
Julia and Connie gave us great service thank you so much
(Translated by Google) Raquel we were very happy with the services, everything was perfect and very friendly 👍👍👍👍 (Original) Raquel estuvimos muy contentos con los servicios todo perfecto y muy amable 👍👍👍👍
Great service lots!!!! LES was super helpful and kind :) We got pieces we loved for the house
Noe Victoria was more than helpful and anazing!!! Thank you so much for your insight and patience with us as we chose our beautiful new couch!!!
we went in to get our new furniture for our new home & Patty was very helpful. we told her what we wanted and showed us the perfect furniture. thanks patty for all your help.
Raquel and connie are a very good duo they are great.. very helpful.
(Translated by Google) A graze to have purchased at Ashley of Colton. Mr. José Victoria, thank you very much for your attention and patience. Thanks also to Mrs. Connie for her support. (Original) Un pacer haber comprado en Ashley de Colton. Señor José Victoria muchas gracias por su atención y paciencia. Graciaa también a la señora Connie por au apoyo.
Pattie was awesome! We were greeted right away after entering and taken care of quickly. Found what we wanted and completed the whole ordeal pretty fast.
Ashraf was awesome!!! Our first time here and we are coming out with a new couch!!! That was my review when I was at the store where we negotiated our delivery for 170 and was told to put this review in for 5 stars. They just arrived and demanded 350 cash to deliver. Not only that but they delivered the wrong couch. We ordered a 3 piece sectional with a chaise and they delivered a double chaise sectional. The store manager helped fix the situation both time but this experience has been pretty awful.
Ashraf was very patient with us and helped us to find exactly what we were looking for. He was not pushy at all and listened to what we we needed the furniture pieces for and helped us look at different options. It was a great experience and we were done shopping in 1 hour!
Noe and Maria the sales manager did an amazing job helping me and my Husband Dominic with our purchase.
Ed Al Helo help us, he was awesome
Mary is very helpful and very accomodating, she aswers all my question and i appreciate her gestures by saying positive things about my choice or the product i bought
Les was great. He helped with all our questions & was very patient. He worked on getting us a good price & financing.
Helpful and a large display area
Rawya was excellent. Very resourceful
Robert was the best! Made things fast and easy. He was able to answer all my questions. Will be back again.
Ashraf got the job done! Great service!
Amazing service with smiles provided by Erum Kiran. We came in with my girls and she was quick to help us out and get us in and out so they wouldn’t get bored . We will definitely be back and get more things for our home from Ashley’s Colton with Erum. Thank you for your help !
(Translated by Google) My experience with Jonny was very excellent (Original) Mi experiencia con Jonny fue muy excelente
The sales staff was very helpful without being overbearing and the delivery guys could not have been nicer or more efficient. Really good furniturw buying experience!!
Pierre was a great salesman! The whole transaction was simple.
Great time, Amancio was a great help, was able to get a few things for my father when he came back to California. Can't wait to set things up when his items come in this Wednesday
The quality of the products seem pretty good and the prices are fair. There were some customer services issues that I had to call them out on and eventually they fixed them but it left a bit of bad taste in my mouth. Update 7/10/23: I ordered more products and the delivery team put together one of them completely wrong and told me that it was correct even when I showed them what it looked like in store. They also didn't pick up all of items that were being returned. The delivery team barely spoke any English so we couldn't even communicate properly to get these issues resolved while they were there. In addition, they didn't unbox a piece of art I had bought which I ended having to open by myself and cut my finger in the process. These issues make me never want to buy anything from Ashley again. I've bought products from Bob's furniture which I had never had any problems with whether it was delivery of the products itself.
Great service and attentive! Quick and made easy process to find the dining table I was looking for and ordering pick up as well
Rawya Salibi was very knowledgeable, patient and helpful. It was a pleasure to work with her. We will recommend her and Ashley Furniture. We will come back for any future needs. Thank you Rawya
Mary was the nicest super helpful didn't feel rushed to make any decision
Service at the store was great, the dresser we bought looks beautiful, but one of the seven drawers was not working right (getting jammed when trying to close it). Placed a service request, the technician came to my house, changed the drawer rails, said it was ready...but it was not. Still getting stuck. Have called customer service twice after that. First time they said they were going to re-open the case. Four days after nothing happened. Called again, and they once again said they were going to open the case (it was supposed to be open after the first call!). Still waiting for a response almost two days after the second call. Frustrating!
Enjoyed shopping in this store. Salesman was very helpful great customer service.
Ashraf was our sales associate and he did an amazing job catering to our needs as well as giving us a great price on the furniture we ordered.
Loved the selection at the Colton store. Don was great. He made himself available without being a "stalker". Got a great price on a sofa and loveseat.
Thanks so much Ashraf & Maria for all your help. Can’t wait for our furniture to come in.
Ashraf was very helpful and patient in providing outstanding customer service!!! I love Ashleys and will be going back to make more purchases 😊👍
It was great!!
I felt the workers were very friendly and helpful.
During my visit Julia help me with my purchase. Very knowledgeable, very professional very helpful. Me and my wife were just looking and ended up purchasing a complete bedroom set.
(Translated by Google) Liz treated me super well, very kind and answered all my questions (Original) Liz me atendió súper bien muy amable y me contesto todas mi preguntas
The gentleman that helped me was very helpful very kind and very nice. I really enjoyed him.
Ashraf is great with all his customers, he is patient and willing to take his time with his customers. We needed time to think so he gave us that that time with no problem. Ask for Ashraf.
Ms. Patricia was the absolute best! She helped us find our perfect couch within an hour. So professional and knowledgeable could not be more appreciative🩷
Pattie gave me a great experience and made sure to walk me around the whole store to show me the variety of beds they had. Glad to have made my purchase here with her
We have been looking for a new mattress and bed set for quite a while. We came to Ashley and were very impressed with Ashraf’s professional and friendly assistance. He was easy to work with, not pushy and very knowledgeable. I typically avoid large furniture stores but now I am looking to returning to Ashley for my next home furnishing because of my wife and may experience with Ashraf!
(Translated by Google) Beautiful items for the home highly recommended.. (Original) Hermosos artículos para el hogar muy recomendable..
Very happy with our experience here. Pedro took great care of us, gave us plenty of space to browse and talk amongst ourselves while still being available to answer all of our questions and requests. Connie the manager was also super kind and accommodating. We are very happy with our experience there and recommend you go in and see Pedro!
Amazing experience with Myra, got me exactly what I needed for my new home made the experience fast and easy she was so friendly highly highly recommend!
I came with my parents to look for some couches for our home and we had the pleasure of working with Les. Les was amazing! He was very friendly, attentive, and helpful. He ensured that my parents felt welcome and heard as well as his manager Connie. They had a lot of patience! We found what we needed and some more! Thank you Les!!!! We are definitely coming back!!!
I would give store in Colton a 5 star rating based on Myra's wonderful customer service, and her managers willingness to help us find what we were looking for. They both totally deserve the credit for being undersranding of what we need and how much we could afford making the sale of our item so much easier. Unfortunately the warehouse staff appeared very inconvenienced by us coming to pick up our 1 item, a simple mattress in a box, because they were closing soon and "needed to get up out of there", This was at 5:30pm and the warehouse closes at 6:00pm, plenty of time to grab a simple box and allow us to leave with our purchase preventing an unnecessary trip back. The reasoning was that the order hadn't come through yet, we provided proof of purchase and documentation. Interestingly enough the woman said that the order didn't pop up and would wait to see if it was there, returned my paperwork and told me that she didn't need it because she has the order, which doesn’t make sense if the order hadn’t come through yet....sounds like someone didn't want to have to do the work during their last 30 minutes on shift... There were multiple staff standing around doing nothing which made this even more frustrating. The gentleman tried to help and ended up personally pulling our order and even loaded the items into our vehicle. One person, or one department can ruin the total experience due to their unwillingness to assist a customer. It's unfortunate because the floor staff on the sales side was wonderful and Myra knocked it out of the park.
Erum is sweet and helpful. Didn’t hover over me while I made my selection. Check out was fairly quick and easy.
(Translated by Google) Alam wae excelent. (Original) Alam wae excelent .
Just bought a purple mattress from Liz! Excellent customer service and definitely helpful in choosing the right mattress for me! Come to her for your purchases!
Rawya is a wonderful sales lady Sincerely Kristina Delgado
Pattie was very professional and nice sales lady
Got a good deal on a couch, But the sales rep was on her phone when we tried asking questions, so we tried shopping on on our own. I don’t like how they just hover over you, let people breathe and discuss their options with their partners without feeling so much pressure, have reps close by if people need questions. And not have them be in other people’s business or conversations when making they are trying to make a choice.
Jonny G. was such an excellent salesman! He's the perfect guy to get the right sale for you!
Excellent Job for helping us getting the bedroom set. Very helpful Ashraf. Thank you again..
Good service by Ashraf
Rick Castellanos helped us! He was so accommodating! He knew about his products but didn’t push things, was so helpful in his suggestions!
Pattie was very kind and very professional. Loved her!!!!!!!
Nice store got helped by Patty who was great
Love working with Sam Franco, sales rep in the Colton show room. Guy is very knowledgeable and will patiently work with you to ensure you get what you want. As he so kindly reminded me that we had measured the same couch twice! Lol 🤣 I strongly recommend this show room, if you get a chance ask for Sam Franco he will take really good care of you.
I went to visit Ashley’s yesterday and I was greeted and helped by Tammy!! She’s the sweetest sales associate ever. She was patient with me while I looked around for a bed set! She gave me time to look and see the whole store and would come check on me. At first I only was looking for a bed set but I ended up leaving with a temper-pedic mattress and the new adjustable base!! Tammy and the store manager Alfredo got me the BEST deal and I love my purchase. Whenever I come back I will be making my appointment with Tammy!
Solid customer service- very helpful staff.
Terrible policies or Services! We were told we could cancel if we changed our mind before delivery. We cancelled our order, and didn’t receive our credit back until we went back to the store. I DO NOT RECOMMEND THIS STORE! Too much hassle.
Thank you so much PK from Ashley Furniture you did an awesome job helping us pick out two mattress and furniture he went above and beyond to help us get what we needed. Very patient, helpful and pleasant. We’re very pleased with the service given by PK and manager Alfredo. Highly recommended!!!🙂
Johnny G. Was amazing! He was very helpful and I didn’t feel like he was pushing me to buy. Thanks so much for your great customer service!
Robert was awesome, we really appreciate all his help and great personality 👏
Erum Kiran helped us so much! We bought several pieces for our new home. Erum worked hard to accommodate all of our needs. We have always had great service at Ashley! I highly recommend them!
Kabir was an excellent sales representative. We had a fantastic experience from start to finish. Kabir was patient, professional, and informative, and did everything he could to help us get what we wanted. We are a returning customer and will be back.
Excellent service thanks sham hope to see you
Great service, great people.thanks.
Erum was so helpful and patient! Thank you so much for all your kindness and help to me and my family!
Great service by Stacey De Hart. She really went above and beyond to help us walk out with a bedroom set. Thank you Stacey.
Mary Moreno was awesome person to work with. and a great Experience. We will definitely be back again thank u so much. you were a really nice person. Thank u again.
Steven has amazing customer service and is very knowledgeable of products. He makes you feel comfortable and ask the right questions to ensure you are informed of different furniture options to satisfy your needs. I will definitely return based on his service.
Ed & Connie were awesome!. Hooked me up with a great deal. I love my new bed, sleeping like a baby. Thanks 😊
My experience with Julia was truly exceptional she was great and very helpful.
We had a great experience with both Sam and Josh! Two fantastic gentlemen.
Customer service from Sham was excellent. Attentive to my needs. Excellent customer service and very friendly. 100% I would recommend him!
Went to Ashley Furniture for the first time today. Was met by Patty upon entering. She was super nice and extremely helpful. I had a lot of questions and she was very patient and well informed. I also appreciated that she was willing to get me a good deal and a good price. She did not try to trick me on price and was fully transparent throughout the entire process. Would definitely come back to buy more and would specifically ask her to show us around!
Patricia was super helpful and very patient. Great experience, will be back for my next big furniture purchase.
Very happy with our purchase! Johnny is your guy! He was so helpful in getting us exactly what we were looking for. Thank you!
I absolutely loved the help from YAJAIRA !! She literally helped me find more than what I came for, she showed me every deal To keep me in my budget and maximized; and I am so happy and excited to see my furniture in my home. Thank you so much !!
Very professional, friendly and attentive.
Liz Martinez was a great sales associate. Liz was very helpful and thorough. She made our decision making very easy when it came to our furniture. Liz answered all of our questions, and made the process stress free. A+++
Kabir was really helpful treated us like family definitely will be back
Great customer service !! Thank you
I went to purchase one night stand and couldn’t take it home the same day because i need an appt. Have purchased a lot of furniture from here and this is the worst experience ever!!
Josh Aguilar was very helpful and patient with our purchase! 5/5
I appreciate Mayra tan she was very helpful , thank you
Coonie the manager has a great attitude and she really professional and helpful she help me and my mom get our dream living room I will definitely recommend this store to everyone
Just went in, Highly recommend going with Juliana. She was very helpful and patient with all our questions. She made sure we got the best deal. We are very happy with our purchase. 10/10 for customer service and prices.
We tried the Purple mattress and found it to be the most comfortable we have ever laid on. It was super soft and it contours with your body. We plan to purchase the Premier mattress. Looking forward to a wonderful night’s sleep.
Professional and attentive staff.
Mrs. Tammy, your a wonderful salesperson. My mother was so happy with all the furniture we got. Love you an hope to see you soon.
Look for managers specials during holiday sales events. Lots of wonderful deals. Had em deliver my bedroom set. They brought it in, and put it together for us. Great salespeople, and excellent delivery guys. All were very nice and professional.
(Translated by Google) First time buying here at the Ashley Store and the truth is that I don't regret everything very well and thank you very much to Connie Manager and Maria Moreno, the best, they treated us the best ☺️ and helped us in everything we dealt with, very kind. Many thanks for everything (Original) Primera vez comprando aqui en Ashley Store y la verdad no me arrepiento todo muy bien y muchas gracias a Connie Manager y a Maria Moreno las mejores, nos trataron de lo mejor ☺️ y nos ayudaron en todo lo que ocupamos, muy amables. Muchas gracias por todo
Thanks mr.Shaikh
Robert was great. Very patient atnd helpful.
Ashraf helped us find exactly what we were looking for ,even though we were very indecisive. He also helped us stay within our budget , great service and big thank you to him !!
Pattie was provided us with excellent service. My girlfriend and I will be back again.
Stress free shopping and amazing service. Ask for Sham, he has helped my entire family furnish each of our homes and we will all continue to bring our business back here! Thank you for helping our house feel more homey, Sham.
Terrible customer service. I’ve been trying to get an issue resolved since December. I get a different answer every time I call to follow up on the status of my claim.
Phillip helped us. He was very kind and knowledgeable
Best customer service, best quality furniture.
We had the pleasure of being assisted by Rawya during our visit. My partner and I had an excellent experience searching for our new furniture and Rawya seamlessly provided us with relevant information for how to best navigate the store and understand the products available. We never felt crowded, but could always find her nearby when we had a question. In the end, we felt welcomed and supported through the entire purchasing process. I would recommend this store and especially Rawya to anyone looking for new furniture for them home. An amazing experience!
I appreciate the salesman I dealt with thank you
Staycee was very helpful and energetic. She showed us exactly what we were looking for and wasn't pushy at all. The self pick up was simple and they loaded everything into the truck. Great experience
Chris was not a pushy salesman at all. He made himself available at comfortable intervals. He did not close the saddle before we left, but gave us his card with all the info we needed. We checked around and called him to order a sectional later. It gets delivered on Friday! Way to go Chris!
Mushtaq helped us great service
Colton location.. It was a wonderful experience, I would definitely drive the 1 hour 14 minutes again. The environment is so unlike the Torrance location. My sales rep was Robert C. He handled every minute as the polite gentleman he seemed to be. I will be going back. Thanks Robert!
Came in today looking for a couch. Paty greeted us at the door and was with the every step of the way! 5 stars for her service!
Rawya is the best. She took great care of us. So happy with our experience. Connie joined us and helped make the whole deal work. We shared great laughter.
Patricia was very helpful during my shopping trip for a couch and a bed. I found a cheaper price on the couch I saw in store and she price matched it.
Ashley in Colton has a great customer service. Johnny helped us last year when we bought the recliner set and this year's visit for a dining set again Johnny never failed, great service. Thanks so much.
John was great. Very helpful. In and out quickly.
Salesman Sham has been great!!! He was courteous, entertaining and patient😄.
Great experience. PK was very nice and it was an easy transaction
Great experience. Kabri shaikh helped me and my fiance out so much on our trip there.
Great experience. Robert was was super helpful with everything!
I am glad it was Kabir who help me. I explained what I am looking for. He took me to right place. There it was, what I was looking for. My experience was great and smooth. Kabir was professional, listened, and was polite. He made paper work like a piece of cake. Thank you Kabir.
Great experience with Pedro C. He was very helpful and fast to assist with our needs. He shared our options with products and payment options.
My sale associate was awesome Philip thank you so much! Love the Furniture!!!
Every one was very helpful and informative:)
I love Ashley's Furniture they always help me get the good stuff. They make sure I'm comfortable at the store finding the things that I need.They also make sure Im comfortable when I get home. Erum was great she was the biggest help while finding what I needed.😊
Didn't have much different color options
(Translated by Google) Very happy with the attention that Samuel had. He helped me with my doubts and questions. The best attention 100 out of 100. (Original) Muy contenta feliz con la atención que tuvo Samuel . Me ayudo con mis dudas y preguntas. La mejor atención 100 de 100.
Patty helped me and wife out , had patience with my little one while we browsed what we were looking for would really recommend asking for patty !
Kudos to their associate Philip Sequeira in this store! He went above and beyond what my husband and I expected today. We had a very smooth transaction buying our furniture! We’ll come back for more!
Philip did an amazing job of helping us find what we wanted, making us feel comfortable, and working with our budget. We had a great experience and that was largely due to Philip!
Pk did an amazing job in helping us i appreciate all his help
Pk got us a great deal, will come back !
DON WAS GREAT,HE WENT ABOVE AND BEYOND TO GET US WHAT WE NEED. HE WAS KNOWLEDGEABLE IN ALL AREAS AND WE ENOYED HIS TESTINGS. I APPRECIATE HIS CUSTOMER SERVICE
Johnny & Connie were very helpful in helping us in selecting our furniture. thank ypu for such a great customer service
Julieann provided me with exceptional customer service. She was not pushy nor did she exhibit aggressive sales tactics to get me to purchase She provided me with options so I could make the best decision Kudos 👏🏾
Liz was a great help excellent customer service, and great detail and showing us some really nice furniture
Excellent customer service! The needs & expectations were met to the fullest.
Beautiful furniture!! Great prices and amazing Sales advisors ❤️
The service was great!
Josh is the best! I’ve never met anyone as helpful and patient and he is. He will go above and beyond to help get you exactly what you are looking for. 10/10.
(Translated by Google) Very good customer service. Patricia Branscome helped us (Original) Muy bien servicio al cliente. Nos ayudo patricia branscome
Patty was amazing and super sweet. She answered all of our questions and had so many petitions showing us around. Please ask for Patty.
Stayce was very helpful and patient with me while i shopped.
Great service by our sales person Bella
Can not express how amazing and helpful Stacey and Connie were. Our purchase went so smooth from start to finish. The service could not have been any better, and more importantly my new home is now completely furnished! Can not express how excited I am! Thank you guys!!
Stacey and Connie were the absolute greatest delight to work with. From start to finish my gf and I got the absolute best service and most important, we finished our purchase within a hour and half of looking. So excited!
Al was great and helped me find exactly what I needed. I definitely recommend going to see him.
I really enjoyed Patty’s patience with me and my Dad, showing us around and giving us a lot of information regarding our purchase!
(Translated by Google) Excellent service from Amancio. (Original) Excelente cervicio de parte de Amancio.
Joseph was great customer service very helpfull 🙂
Bought a sectional and was told I would have the complete set in under a week, 4 days to br exact. It's been 3 week's and I only have half a sectional.
Yajaira was great offered lots of help and suggestions. She was extremely patiemt and kind.
Sale Rep Robert was awesome 😎 He was very Friendly and step in to help us out when the first Rep left us Hanging out with out assistance. Great customer service. Would come back to by from him at Ashley.
Myra was a great help very informative in helping us throughout the decision making of our bed frame
Mayra and Connie were a really great help and even gave us a discount.
Yesterday we were on our second round of research at Ashley's and I must say it was an exceptional experience. Rawya was awesome! I can be cantankerous however she did not rush us, she gave us room to discuss our purchases and if she couldn't help with a question, she went and got that answer. It's a rarity for me to give 5 stars but the whole experience was excellent. I highly recommend Ashley's and if you get Rawya, that's a bonus!
Robert was a great help showed me some great couches and was a lot of help.
Noe was great and helped me with my checkout experience.
Awesome experience we were able to find what we were looking for at an exceptional price. Ralph was very helpful, patient and courteous.
Mitchell helped me out today and he sp quick so friendly it great working with him will use him again!
Connie & Pierre were so attentive and definitely not over beating. Pierre took my nerds and want into consideration they made my experience easy and quickly
Visited Ashelys to buy a mattress and bed frame I had the pleasure of meeting marry and the manger Connie and they helped me find exactly what I needed. Amazing customer service and super friendly if I can give them 10 stars I would.
Excellent experience with Phillip at Ashley’s Furniture.
We worked with Philip today and he was extremely helpful in getting us exactly what we needed. Very friendly and professional from the moment we walked in the store. I would highly recommend coming in and talking to him about your furniture needs.
I love coming to this Ashley’s for any furniture need! Myra was super helpful and had great suggestions for our new home!
Easily best furniture buying experience you can have! Super friendly staff especially Myra! They are always helpful and willing to give you the best deals!
Great customer service from Ashraf. He helped us get a great deal with our bedroom set. Thank you!
Bill, thank you for a great experience in purchasing my outdoor furniture. In which I love, great quality & beautiful color. I also appreciate your knowledge, patience and professionalism.
Excellent service, speaks Spanish. Por Myra y Connie.
Liz is great and always comes up with options.
I had a great experience shopping at Ashley. Johnny was very helpful and accommodating. Definitely recommend.
Josh is an awesome person who provided very good customer service. I am glad that he assisted me to buy sofa at very good deal
Patty was extremely helpful and patient with me and my wife. Gave us space when needed to make the right decision.
My experience with Pedro Castro was great. He gave looked for the best deals and his full attention and he wasn’t pushy. He is a very nice man
My experience was great. Initially Steven helped me and was wonderful, upon my return he recommended Mitchell to help me out with my purchase. He was just as helpful and efficient. Thank you Ashley Furniture in Colton for your team work and my new couch!
Tammy was excellent with her customer service and knowledge of everything. She was very patient with me and I was glad to have her assist with my needs. Thank you Tammy
(Translated by Google) I recommend Les, very good service. (Original) Recomiendo a Les, muy bien servicio.
Les Cardenas was great at giving us options, putting things in perspective as to what works and wouldn't work. Engaging, communicative, and pleasant. Got sofas in addition to my TV stand. Great job with those selling skills Les!
I buy table from this location. After i pay the Manager said I can’t help you to put it in your jeep. My jeep was front of the gate. Before payment the ladie who help me she said yes we put it in your car. And then No anyone help me. It’s heavy table so please avoid this location 😡😡😡.
They have the worst customer service ever. They are really unprofessional my package was supposed to be delivered on the April 6. I call the store on April 12 and I was placed on hold for 20 minutes and I gave up and then. The next day I walk in to the store and they had a lot of excuses they where blaming the new girl about placing me on hold the day before. They were making up excuses about my package. Then shipped my package it was still in the warehouse. I had to walk to the warehouse and carry my package and the box was big and heavy. I will definitely not recommend.
Phillip sequeira great customer service
Great Customer Service Thank you Philip Sequeira for your help on our purchase today
I enjoyed amazing service today while purchasing a new recliner!
I was sold the wrong bed and size. My 4k bed has been replaced 2xs still with wrong size and comfort level. the customer service reps are out of the country, I have now a total of 50 emails no success to repair my onec again broken 4k bed and to get my correct size and comfort. It was the rep last day so he just sold us anything I feel to meet his qouta and to get a nice paycheck before leaving NO RESPONSE FROM THE STORE EITHER
Julianna exceptional service
Our sales associates name was Sam Franco and he was excellent! We were there for 4 hrs and not once did I feel rushed. He was very patient giving us time and space to choose our furniture. He was also very thorough and knowledgeable when answering my questions. Mr. Franco was very professional and expressed the interest in helping his customer. I would highly recommend Mr. Franco and Ashley's furniture. Thank you for taking care of us!!!! ⭐️⭐️⭐️⭐️⭐️
Raquel was an amazing helper.She provided us with experience to mattresses and bed frames which was great.She had a wonderful attitude through out her service with being informative and friendly.She was great with her help.
So Happy with my purchase Thnx U Les Cardenas Great Sales Associate Ask for Les
My husband and I are repeat customers at Ashley's and every time we come we are happy with our purchase. Today was no exception. The sales rep AL Alam was awesome! He showed us many living room sets and had us test them out to make sure we are satisfied with and happy with our purchase. Connie the manager was also great in working to help with the financing. Thank You AL and Connie for rhe fantastic and exceptional customer service you provided to us. You guys are great! 😃
What can I say, Monday was excellent , friendly, helpful ,patient and pleasant thank you
(Translated by Google) Very good service Myra tan and cony when we arrived a very good welcome and some advice that cony gave us about our very satisfied mattress. (Original) Muy buen servicio Myra tan and cony cuando llegamos muy buena vienvenida y unos consejos que nos dio cony aserca de nuestro colchon muy satisfecho .
Julieanne assisted me both times, she was very friendly and patient. I ended up changing my mind the second time. She was able to search for all the items online and price match them to get me a better price.
This is our second time visiting Ashley’s at Colton to get furniture for our home. Our first visit Sam helps us out. He was very profesional and helpful too. The second time Bill helps us. He was very helpful, patient, and knowledgeable. Overall, great experience!!!
Julia did an excellent job assisting us we’re going with home theater sofas. Thanks for the service
Liz Martinez
The staffs is great. Im a return customer. But this last time I purchased from them. I’m very disappointed about the way Ashley furniture handle the situation I have with the mattress I purchased in October 31, 2022. With in 40 days of purchasing this matter I experienced the Issue Sinking Mattress. I contact them Dec 30,2022 and they send some to inspect the mattress. According to them mattress was good the sinking have to be 3” deep to consider the matters defect and the sinking have to be noticeable in the surface with out any weight. How can I sleep in a mattress with out putting any weight. Thanks to Ashley furniture I have to put my new mattress I purchase from them in my guess room and I’m using my old mattress the is more comfortable than that new mattress. Take your Buisness somewhere else where they will take care of you.
4/6/2023 Made a purchase today at Ashley’s. Love the couch and loveseat! I was so please. They gave great customer service and was on it from he time I came in to the time I left… I has a little bit of issues with my application and navigating online but they we’re here assist me. Thank you so much for service. I recommend anyone who is looking for furniture this s the best place to come the customer service team is great!!🤗
Great experience. Connie was a great help! Found the perfect couch.
John was amazing, great service.
Patty B. makes us want to come back for more shopping. Excellent customer service, never rushing us to jump into a sale. Thanks Patty!
We were helped by Sham and he was extremely helpful. He led us through the store and showed us many options of the items we needed and helped me find the perfect items for our home! I would highly recommend Sham and Ashley Furniture!
(Translated by Google) Lester was an excellent salesperson and very patient with my decisions. (Original) Lester fue un excelente vendedor y muy paciente con mis decisiones
I have never had such a delightful experience buying furniture. Ashley’s Furniture is by far the best in quality and service that I’ve ever encountered. But I must say that Stayce definitely set the bar high in both presentation and service. I failed to ask her how many years has she been in customer service and how long has she worked for Ashley’s, because I left there feeling like family! She is truly a great asset to this establishment. I cannot thank her enough for her guidance and due diligence. The wife and I’s needs were met and exceeded. Thank you Ashley and thanks a mil , STAYCEEE!
Les was very attentive and has a great attitude. He was very helpful! Great first experience at Ashley! We will be back again!
Need Furniture go see Liz Martinez she is so amazing! She was so helpful, though, upbeat, funny. Her professionalism she showed us everything gave us input to help us decide went above and beyond. We bought a bedroom, dining room livingroom set. So excited happy!!
Robert handled all my needs in a fast yet professional manner. He didn't pressure me into buying anything and met all of my expectations.
I want to say I really like the quality of the furniture but what I really want to say is Don at Colton is awesome! Helps you see all the features and shows you what you are looking for! Amazing guy and products. Will buy only from them in the future! My wife and I along with my daughter enjoyed the place. The options and the flexibility!
Josh Aguilar-was an amazing salesman. He went above and beyond to get us a good price on furniture. If you go to Ashley, go see Josh, I would recommend him anytime he represents Ashley to the highest regard. He’s honesty and courtesy, the best sales man ever. And all the furniture was good quality.
Ashraf greeted me at the door and helped me with my purchase.
My visit to Ashley furniture was great! Thanks to Mary for help!
Ashraf is amazing
Pierre was awesome! Great costumer service!
Sham did a great job walking us through every available option.
Philip gave me great service! He helped me find all of the pieces I needed to finish my project.
Ashraf was very helpful! I ended up buying everything even added some more stuff. Very nice personality and very helpful! Will definitely recommend him. Very good salesman!
Patty was a great help and got us the sectional we were looking for
Patty was super kind and helpful! Understood what we needed and gave us what we wanted 10/10 recommend 🙌🏻
Great experience can’t wait for my delivery!
Mary was a big help! Great service
(Translated by Google) Ashraf, very kind, gives you good advice to make your choice well. (Original) Ashraf, muy amable, ds buenos consejos para hacer bien tu elección.
Jennifer Lopez was so helpful! She created a pleasant shopping experience without being overbearing. Will definitely come back/recommend. Thanks!
Love this store had a great experience with patty !
Our sales person listened to what we wanted, found it within 10 minutes!
Ashraf was a great help. We were in n out within 1 hour. He knew exactly what we were looking into.
It’s funny how so many of these great reviews have pictures from the showroom. We purchased almost $12k in furniture when we moved back to California 3 years ago. This included an extended warranty from a third-party. Less than three years later, the loveseat is falling apart so we called the extended warranty company. They don’t answer the phone so we submitted a claim online. Six weeks later I still haven’t heard back from the warranty company. I called Ashley furniture and they sent a technician to my house and he confirmed that the loveseat is falling apart with broken bolts. Underneath this thing looks like it was put together for a 3rd grade project. The technician confirmed it should be covered by the extended warranty. I called the Ashley furniture store in Colton and reached a call center in another country. Explaining the story three times to three different people. The store manager said they couldn’t do anything and transferred me to the corporate office. I explained the problem to the receptionist and she said she would transfer me to someone who could help. She then transferred to a call-center in another country. I looked up the corporate office and called them again. I explained the situation again and a different receptionist transferred me to a call-center in another country. All I want is for Ashley to refund my money for this garbage sofa and loveseat and for the warranty that does no good. Ashley knows the warranty is no good which is why they no longer use the company and have their own extended warranties. The customer service at all levels is trash. I wouldn’t buy a toilet mat from Ashley furniture at this point. UPDATE: You’ll notice below that Ashley responded and said to email them. I did and and still haven’t heard from anyone. The automated response is for show only. They don’t care!! UPDATE #2 (4/23/23) Still haven’t received a phone call from anyone.
Hyam is a great representative. We’ve been going to her for over a decade. She always gives the best customer service.
My experience at Ashley was very good. Patricia was very kind and nice person, she helped us a lot whit our purshase.
Juliana M. Was amazing with such a great attitude and always smiling. She was very helpful! Definitely will be returning for more furniture for my home
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio por parte de Raquel
Well satisfied customer. My sales representative Patricia Branscome aka Patty!
Thank you for your help Mushtaq !
Patricia did and amazing job !! She didn’t give up on me and even though it was hard I made a great decision thank to her ☺️
Patricia: She is an excellent worker. Very informative and a pleasure to work with.
It would be a second time coming to Ashley is fast easy service and Stacey was good.
Had the best experience with Patty being our host. She was patient and helpful. Will definitely come back!
We have a wonderful experienced here in ashley its a lot of choices , especially by the help of Bill, he was so nice and helpful. I recommended him to anyone who gonna come and look or buy stuff here.
The furniture displays in the showroom were great, and I thought the prices were very reasonable. I did not care for the salesman “Ed” who took care of me. He smelled of smoke. He didn’t ever introduce himself; I called him by name by reading his name tag.
Friendly Helpful we got what we wanted!
Patricia was really helpful with helping us choose a new couch. 10 out of 10 👍
Raquel was so helpful and kind very pleased with her service!!! 100% customer satisfaction
Selection in the store was amazing and our sales associate was knowledgeable and very professional.
Had the worst experience with Josh at this store. I was originally told my delivery would be the 11th for a bed. It’s now the 18th and still no bed. I saw online that the same exact bed was $700 dollars and Ashley was charging me $1000. I asked if they could price match which they said they did but then just added in more charges to the delivery so that my total for a $700 bed still came up to $1546. When I asked Josh about the extra charges he couldn’t explain them. At this point I was over it and asked to just cancel the service since I had been waiting 3 weeks for a bed that had over $700 in taxes and delivery fees. Josh said only he could cancel it so let’s see if I ever get my refund. I won’t be doing business with Ashley again. They try to scam you on anything they can
Liz was great sh
Great experience. My issue was addressed and taken care of.
Danny was very helpful and patient with me when making my choice. I appreciate the knowledge he had of the furniture options and kindness he showed throughout the sale.
Thank you Katherine and Steve for the great customer service and product knowledge. my new furniture looks and feels amazing. thank you for a smooth and pleasant experience.
PK was awesome and helpful the whole way through
Came looking for some couches. Ashraf greeted us at the door and was always nearby without breathing down our necks to answer questions. Ultimately found something and purchased it. This man worked off the clock to wrap up all the details for us. 5 Stars for him, 4 for the store for not paying their associates the time worked for wrapping up customer needs.
I had a great experience shopping for my dining room table Pattie was a great help.
Johnny was really helpful today
Tammy Greeted us With a warm welcome and right away helped us with her Knowledge on our Hunt for a sofa sleeper bed!! She was so nice and helpful and funny! Thank you for a great! Experience Tammy! Maria Pacheco was very helpful too!
Wonderful experience with Stayce at your Colton store!
Patti is a paragon! I came with ideas in mind, and her direction and savvy made our experience par excellence. The process was so fast and efficient, and Patti was such a pleasure to work with. Our home will feel comfy and classy for years to come. Thanks Ashley Furniture!! Thank you, Patti!!!
Ashrae gave great customer service. Was able to find my kids the same mattress I found online, and even was able to price match from a competitors website.
Don did an amazing job explaining how the prices work and what makes Ashley furniture such high quality. We were so pleasantly surprised about the prices, figuring they would be a lot higher than they actually are. Really Happy we found this place! Highly recommend.
Great service by Pedro Castro! Thank you so much for your help
Very happy with my experience. Mondi was very informative and so helpful in making sure we get exactly what we wanted. Thank you for all your help!
I went into Ashley’s furniture in Colten and was very pleased with our helper named Patty she was very helpful and listened to all our concerns and interests we were in need of . I was definitely satisfied with my visit
Rawya and ashraf were super helpful and went above and beyond… we were able to get what he wanted.
Rawya and Ashraf and the manager Maria were very helpful they were able to solve our problem.
Extremely happy with the service. Fhilip sequeira is a professional at the work he performs, he just gave me a grate service and a extremely discount.
Very helpful salesperson Ashraf, quality furniture that I can't find in other places.
Pierre was an excellent staff help me out with my new purchase. New what I was actually looking for dedicated his time too is
Patricia was very good and not pushy. Answered all of our questions. I would come back again to use her services
Very helpful and very friendly. Great store to shop. Met my needs. Sales associate Tammy was so awesome!
My girlfriend and I were looking for a brand new couch and Philip was phenomenal in helping out with that. If you’re looking for furniture, ask for him because he was great help!
Rawya was absolutely incredible!!! She was not only a great saleswomen but her personality was the best!!! She was so helpful!
Tammy, she’s amazing!! I love her she worked her magic and helped us get our dream couch!! Alrighty then, take care now bye bye then
Tammy!! I love her! She got us our dream couches! Recommend go with her!
Great customer services from our sales person Raquel and Joseph very helpful
Mary was amazing.
Patty’s is the best
Julia was excellent. I came in just to look at things and she showed me things I couldn't pass up. She worked with me got the best price set up delivery. A wonderful experience
Very attentive, answered my questions and very professional. Thank you Patricia.
Mary was amazing in addressing all of our needs with our first purchase! She answered all of our questions in regards to the coverage on the couch to delivery date! And she gave us the best possible price
Thank you James for the great customer service and helping us find beautiful furniture. The entire experience was amazing. Ask for James Babatunde for great service and help.
Ashraf showed us exactly what we came to see and we ended up purchasing. Thank you
Great service and help from Tammy! Ask for her.
Kabir Shaikh
I worked with myra and she gave us amazing service
Phillip and Connie are the BEST ! They were both very helpful with my furniture purchase !! Ten stars for both of them!!
we had the best experience everone very helpful
As soon as I came into the store Rick was right away very attentive and helpful and Conni was very helpful and was willing to go above and beyond to me help in figuring out what was best for me and made the entire experience of shopping that much better
Liz was excellent. We will be back to see her
Our experience with Liz was amazing. She has great customer service and worked with us very well. She had patience and gave us time to process if we wanted to move forward with the order. Thanks Liz! You are great!
We received Amazing customer service from Liz. She listened to what we were looking for and showed us exactly what we were looking for!! Excited for our delivery!!!
Ralph gave excellent customer service!
(Translated by Google) Recommended. Excellent customer service (Original) Recomendado. Muy buena atención al cliente
Noe was extremely knowledgeable and helpful with all my needs
John Daou and Francisco Leon were extremely helpful and we are very happy with the outcome!
Connie was amazing. Was looking for a living room & she took the time to find me the perfect one. Love this store & love the experience. Thank you Connie
My Sale Rep John Daou, was Very friendly and patience.
My sales representative was very patient kind and helpful on details First time here Happy experience Don thank you
He did an amazing job. He explained everything in detail and was very helpful and helping us how to pick our furniture.
Raquel helped me out. I went in looking for a dining and living room set. She showed me around to the types of furniture I was looking for and then also asked if I would like to see other types of each while also giving knowledge of discounts. While I was trying to decide on a sectional or sleeper she asked if I would like to check out a recliner set and of course, the more options the beter, so I checked it out and that’s the one I ended up purchasing. Overall a 10/10 experience with Raquel.
Liz gave us space to shop. Didn’t hover over us But when we had a question or needed help, she was there.
Julian provided one of the best customer service. She’s very welcoming and has a great personality! It almost feels like I’ve known her for awhile, even though we just met !😅
Amazing customer service from Josh A. Heard our needs and had great suggestions, we found the furniture we needed for our new home.
Josh was amazing, definitely recommend him. Extremely helpful & kind.
Had a great experience working with Ashraf! Thank you for your help!
Myra was quite nice! Gave us space while giving us all the info we needed!
Great sales from Sham!! Good Job!!!
Fast forward and simple
Customer service was awesome. Fast and easy
Joshua Aguilar went above and beyond with helping us purchase a dining table, chairs, and a gaming table. He was very patient and went out of his way with us and even brought/carried multiple chairs to see which we liked best. He knew all of the product he was selling. Give this young man a raise and a promotion!!! We will definitely be recommending Josh to our friends and family!!
Myra was very patient, attentive and helpful. She took good care of us from start to finish. Excellent service. Highly recommended!
Go see Rawya if you need some new furniture. A very sweet lady with a kind smile.
Amazing salesperson!!!!
My experience with Kabir at Ashley furniture was wonderful he has great customer service. He's very patient and explains throughly. I truly recommend <3
Robert C. was awesome! He was helpful, knowledgeable and patient. He made our buying experience enjoyable. Would definitely recommend him to others.
Pattie was great z! Thank you for the great service.
Patricia was amazing, made my experience purchasing my new bed so much better having someone like her to guide me!
I had to take a quick moment and write a quick review for the awesome staff who attended my family and I at Ashley’s Furniture in Colton. I went in looking for a new mattress and bedroom set. I was immediately greeted by Rick and Katherine. They were very welcoming, polite and knowledgeable to all the products they carry. They were both very patient with us because I am one hard customer to please and I def came out with a big smile and at peace with what I purchased. I left there 3 hours later and I can seriously say not one time did I see a bit of frustration or them being impatient with us. They were very collective and professional. Glad they were the ones that helped me out. For my next purchase I will be looking for them both to help us again. Thank you!
I'm very happy with that store so happy I bought furniture as a Bob store never shop there never you'll be sorry
Everything was great fast and easy and polite and welcome ing
Stacy was absolutely amazing in helping us find a desk and look around, the experience was easy and fast. Around the end we were able to test a mattress and it was absolutely the best mattress we had ever laid on, especially with all the features it comes with. Would absolutely recommend coming to this location and asking for Stacy to help you find what you’re looking for.
Very good service by Phillip
Very large outlet. Great service ready to help you find what you need. Large showroom
Our salesman Rick was easy to deal with. Not pushy or hovering but always available for any questions. Very satisfied.
I’ve purchased a few items from this furniture store. They had a great incentive program for first time buyers and the customer service I experienced was above and beyond. Make sure to ask for STEVEN, he was the excellent employee who aided my mother and I throughout the purchasing process. Will be returning for future purchases.
Customer service was great…thank you patty for finding the perfect mattress for me
Came into Look around Ashraf greeted us and was very helpful and kind. Purchased a new couch set and kitchen table set! Thank you!
A wonderful experience working with Patricia today. She really took the time to educate us on the mattress selection and not only did I purchase 2 Temperpedic mattresses but got some other furniture as well. Thanks Patty!
Raquel was amazing, she was helpful and resourceful
Came in for a mattress. James Babatunde was awesome. Listened to what we were looking for, walked us through the features, gave us time to choose and answered all our questions. Great personality and extremely knowledgeable and helpful. Will definitely be back to see him again. Ask for him if you need to go in to Ashley to purchase anything.
Don was AMAZING!!! He was so helpful, attentive, patient and accommodating. He listened to all my concerns with every piece of furniture I had doubts about and carried other pieces around for us to compare. He made our experience so easy and made us feel confident in our purchases. The best customer service experience! Please make sure to ask for Don when you go!!
Noe was amazing he helped us get what we needed! Thanks Noe 😀
Hyam is the best! We have a great dinning set and look forward to years of use! We are returning customers and will always be.
Go see Ashraf, he was great! Very friendly, welcoming, polite, and funny. He helped us select just the right couch for us. Thank you Ashraf from Ashley Furniture, Colton.
Ashraf was extremely helpful in assisting us with finding a new couch and armchair! It was a very simple, straightforward process working with him. We can't wait to try out our beautiful new furniture!
Great, excellent, service by Johnny
Rawya was incredible! Very helpful and knowledgeable
Good store but tooo much expensive
Sham provided great customer service and showed nothing but patience in giving my wife and I a tour of the products we were shopping for. Felt great with our purchase.
Excellent customer service, thank you to Christopher Duran for helping us select an amazing bedroom set!!!
Had a wonderful time and great service. Helped us apply a discount price for item we purchased. Was very helpful.
Sales associate Robert Cauley was very nice, helpful and understanding for what we were looking for .He took his time to make us feel comfortable on the purchase of our sofa and loveseat
The guys at the loading dock are solid. They had my flatbed loaded in minutes and were super friendly. Hats off to Tommy and Jeff for doing a fine job! I'll be back for more!
Juliana m, was our helper service very professional customer service that she gave us , thank u
Johnny was Amazing he was patient and thorough with us and we got an awesome couch for a new home :)
Bery good
Ralph was vary helpful when we needed the help.
Store Associate Raquel was so helpful. We were looking for a sofa and she was so nice to show us the layout of the store . She showed us all our options and gave us time to think about our purchase. She is very personable and we would come back to her for future purchases.
Lizbeth Martinez helped us! She was Wonderful and we made a purchase THANK YOU!!
Was helped by Jenifer she is amazing and helpful. We bought a bed and base, as well as a lift chair. Very happy with her service and that of the 2 men who helped us load everything
(Translated by Google) Excellent service Julieann Navarro (Original) Excelente servicio julieann Navarro
Great customer service. Recommend.
Pattie was very knowledgeable, kind courteous and we wholeheartedly recommend her to any future customers!!! Awesome experience… Great job!!!!!😃😃😃
Ashraf took care of me, very nice, answered all of my doubts and helped me get my dream bed!! Highly recommend
Patricia was an excellent salesperson and very patient.
Kabir was very helpful and personable. He really helped me find everything I needed
Les was so sweet it was our first time at Ashley’s and he was so attentive so patient and so honest ❤️ We needed a new bedroom option for my mother who has recently moved in with me because of medical complications. Thank you Les for taking the time to help my mother with her purchase, she’s so happy ☺️
Shout out to NOE for helping us with our purchase was very helpful and informative thank you
Ashrif was a huge help with our experience today! Much appreciated!
Ashraf took all his time and knowledge to make feel good about our purchase, really happy, great service, thanks Ashraff
Steven C. ("Calamari") was awesome. Very informative, professional, friendly, energetic.
Juliana was most helpful and patient with us in furnishing our new house. Her kindness and professionalism was outstanding. Ashley had lots of furniture to chose from and all great quality.
Rawya was awesome helped me with everything an any question if she didn’t know she would get the answers quick.
Juliana help me find a recliner for my mother-in-law great service I recommend shopping here with her
Raquel is the best real honest & patient saleswoman.
Kabir was super helpful
Ashraf helped us out and made it a great experience! Thanks Ash!!
Came in just to shop around and get ideas for couches and Patty helped us out. We came back another day once we knew what we wanted and immediately asked for Patty because she was very helpful the first time. She made the process super smooth and easy for our first time purchasing. She was great!
Mitchel was very helpful today
Daniel was extremely pleasant to work with and made the transaction very easy
Steven was very helpful and knowledgeable. Great experience
(Translated by Google) Ralph, very pleased with your service, very friendly and very effective with any questions, very satisfied with your attention and with the store. (Original) Ralph , muy complacido con su servicio , muy amable y muy efectivo ante cualquier pregunta muy satisfecho con sus atenciones y con la tienda.
Pierre helped out me and my mom today and it was a great time. My mom is very picky and Pierre helped us for two hours perfecting her vision!
Raquel was great, a great sales rep.
I had the great pleasure of being assisted by Julia, she was AMAZING!! Very patient well I looked around not over baring by any means and I loved it! Made my entire shopping/purchase experience a pleasure.
Today I was blessed to be greeted by Mrs Jennifer Lopez. I am very pleased with the way she conducted business. She didn't only showed me whay was in store, but also explained in detail everything about everything about each items Her personality and patient when over the top. She has a 10+ in customer service. Thank you so much Jennifer 👍🤗
I heve never been to any ashleys store except for the day before yesterday. It was amazing andbi enjoyed the wholesale and outlet.
James B was really helpful and polite, i would recommend going to him
Our sales rep Casandra at Ashley’s in colton was so helpful and cheerful and made our buying experience a good one I recommend you ask for her
Casandra Serrano was our sales associate and she was great, very friendly, very helpful, and she was able to answer all our questions and made our purchase experience go very smooth.
Tammy was able to help me with all my furniture needs, including a great mattress
Ashraf was very helpful, had a great shopping experience!
Patty was very clear in helping me get what I came in for. Was able to lead me there quickly and easily. Also very friendly.
Our salesperson, Al, was very helpful but let us decide without driving us crazy! Perfect service.
Pk was an awesome sales rep
Excellent
Friendly professional service. Ashraf was very helpful and we got a great deal!
Colton location- Les was such a great help!
Patricia was very helpful with us to our needs, we really like that she is very patient and kind, and also Connie was amazing helping out to give us a good service
Sara bella was a very helpful and thoughtful sales person. Love her
Very good customer service and experience here, very friendly and helpful
Les Cardenas greeted me with a smile upon entering Ashley’s for my initial visit. He introduced himself and asked how he could assist and promptly directed me to the bedroom sets. Les is very knowledgeable and addressed every question I had with respect. Les demonstrated a very likable, professional manner while politely helping me decide. He was able to provide all the furniture I needed with a sense of class . Thank you for an outstanding job Les
Monday was extremely professional and helpful. He found all the discounts and credits that we were entitled to!
Patty helped us the whole time we were there. She is very sweet. Made our experience great!
Julieann was absolutely the best. She provided the best experience I’ve ever had when making a purchase. I know I can contact her if there are any issues going further with this transaction. She was very informative and education about the various pieces of furniture that allowed me to furnish my whole home at one time. Thank you so much! I really appreciate you!
Very helpful
Great customer service! Ask for Christopher Duran.
Rick was awesome!
Raquel was very attentive and amazing help service was quick and easy
AL was a great salesman. Very knowledgeable and helpful with pricing. Got us a great deal!
Came into Ashley furniture to purchase a lift chair for my father. Patty was very helpful and had excellent customer service and made our purchase very successful 👍
Yajaira is friendly, not a helicopter sales woman, who made our buying experience easy and fast
Les was a great, awesome person ever, so sweet, definitely look for him
Philip was awesome! Will definitely be coming back because of his help!
Tammy was amazing she got me in and out quick just like I asked her.
Hyam was courteous and professional providing me with the best customer experience ! Thank you !
Myra was very helpful, quick and educated
Philip S. did a great job helping us get mattress.
Pedro is amazing!!! Excellent service.
(Translated by Google) Danny and Fransisco excellent service (Original) Danny y Fransisco excelente servicio
Don was very helpful in showing us various sofas in different styles. He was very knowledgeable and patient with answering all our questions. Thanks so much Don
Mushtaq. Got me what I needed 🙏
Mushtaq Ahmad
Patricia was out Salesperson today and our experience was very pleasant and informative. She explained everything very well and we left with a clear understanding as to what we are purchasing. Very knowledgeable and patience with us . Thank you for a wonderful person to have here for your elder elderly customers..
Great, quick service. Don went the extra mile for us!
Mushdaq was the best sales person ever and so patient thank you mushdaq
I’ve been here several times and each and every time I’ve been greeted with a smile, Patty was a huge help, very polite and patient. Was able to help me find exactly what I was looking for!!
Sham he is the best honest trusting salesman I've ever met. I'm going to refer him to everybody I know.
PK helped us and he definitely knew what he was doing. He was not pushy at all which we loved. Overall great experience
Bill was great!
Patty help me out today….I really felt like she let me pick out what I WANTED….thank u Patty for your genuine customer service I will definitely be back
Patty was amazing! She helped us out with selecting new items for my mom. Her service and interactions were genuine and she made us feel welcome. Thank you so much!
Came in to Ashley's in Colton Ca. And "PHIL" Our Sales Associate Helped Us Out With A Great Deal On Our Dining Table Set And A Couple Other Items .... Definitely Would Recommend 👍 Thanks PHIL
Julia has very good costumer service she’s very respectful I recommend asking for her
Les was are sale associated! He was very helpful and we left happy and satisfied. He was great! I will definitely be returning! Also, Connie was very helpful and treated us great! Amazing customer service!
Yajaira gave me great customer service :)
Wish to place on record the excellent customer service provided by Kabir when we visited the Colton store. He went the extra mile to meet our needs. Many times he met with his manager to get us the best deal. We also like to thank the store manager Francisco for his assistance.
Yajaira was amazing!! She helped my grandpa Paul get the bed of his dreams. She was so kind and understanding she helped us also get our dream kitchen table and tv stand. If you want great costumer service and someone who can get your vision to happen talk to Yajaira! Thank you again! We will be coming back to Ashleys.
John Dau was very helpful and friendly. I came to look and made a purchase.
John Dau He was very helpful with suggestions. I am a happy customer!
I should have known to check online pricing before buying. We made three trips to the store in total, each time staff was available and friendly while giving us space to shop. Raquel helped us with our purchase and appeared to have gone out of her way to get us the best deal possible. Within an hour after we left I pulled up the Ashley website to show our friends what set we had just purchased and found it cheaper online with a second promotion at checkout. Also found they offered free delivery which was not mentioned or offered to us in store. Instead Raquel spoke to the manager to package a discount into the items to off set the cost, this store discount was still higher than Ashley's online prices for each item. The next day I called and Roxanne helped us over the phone to give us the free delivery option and price match the online sale and promotion. She ordered a check for us for the difference, we paid mostly in cash but she explained they don't give cash back at the store and it'll take about 3 weeks for us to get the check, I agreed. We are getting back just over $600 on one couch and loveseat set which I believe should have been our price from the very start. Roxanne explained the pricing of Colton Ashley is not the same as the corporate Ashley website. As a consumer, we don't care, we just want the best price possible for our hard earned income. I appreciate Roxanne for making it easy on us to get just that in the end. As a consumer I feel we may have been taken advantage of during the sales process, maybe it was an oversight, either way Roxanne helped make things right. Update: Some things are going downhill after purchase. Furniture itself I am really enjoying so that's a plus. The delivery experience, guys were nice and professional, quick in and out, dealing with their automated service and customer service was tedious. They send an text update to call them with any issues around our delivery window then when I did and they updated the information in their notes, we still kept getting text messages to confirm the original information. When calling a second time, they had no line of sight to the original edits. Also, typically when we get a delivery we get the driver calling us when they are on their way, this is great if you need to talk to them for any reason. Ashely has an automated system call you which could have been an issue since my notes were I had to run out to get my kids from school and would be right back, they came within minutes of this. Also, when we were sold the warranty we were told the warranty was through Ashley, she stressed it as a selling point, one which we could not care either way but when the email came in from Reguard is almost was deleted as junk mail not knowing who they were, we should have been informed to look for this. Fortunately I opened it and it said we had to set up our account but the only link that worked in their email was an unsubscribe one which only shows up correctly on pc, on iphone it just says "click here" and so I opted out of emails to set up my own warranty simply trying to find a link that worked in their email. Next I go direct to Reguard to set up the account, it needs to send a confirmation code to your email which never comes in, so I request it again, still nothing. I do like the furniture but the logistics of the process needs some work.
Great customer service
Mush raw excellent sevice
Mushtaq excellent services
Salesman Phillip was a great help for us. Thanks again Phillip.
Raqule is sooo amazing!! She found us everything we needed
Yajaira was very professional and patient with us during our decision. Very sweet and helpful.
I loved my experience with our sales Rep Sham. He was very helpful gave us our space as we looked around was there for all our questions, very patient with us through the whole sale, got an amazing deal , left happy with my new bed set. Sham was an amazing sales rep.
My Fiancé and I went to buy our bed-set and mattress we had great customer service by Sham. He was so polite patient and sweet. We would definitely recommend this Ashley home store and Sham to be your sales person.
Phillip was great!
Very nice,fast, and helpful I loved Bella!
Mushtaq was amazing and great customer service.
Casadera great service n great attitude 😉
Excellent experience with Patty. I will be returning!
I take back my 5 stars I gave after while still in the store ( they gave me a discount and asked for a review before I left since they gave me a discount) They would get zero if I could. Purchased a couch that when delivered was nothing like the display, horribly uncomfortable. After many calls the store picked it up for a refund on February 18th. Today is March 27th and no refund. I have called many, many times. DO NOT SHOP here. You will regret it.
Great to work with James Babatunde he was able to work with us. 👍 5/5
Raquel C. was amazing! She was so kind to my wife and I. She greeted us when we walked through the door and stayed with us the whole way through. Made sure we understood and were satisfied with our purchase. She showed us several different option of mattress and was very knowledgeable. A1 experience
Tammy was very helpful and has very good costumer service. Always with a smile. Thank you Tammy.
Josh provided great customer service and was very helpful through the entire process. I would recommend Josh to anyone looking to have a great experience in purchasing furniture.
Phillip gave service very professional and friendly.
Yajaira was pleasant and very helpful. I’m happy with my purchase.
Patty was very kind and attentive to our purchase. Answered all questions and made all of the policies very clear and understandable.
Christopher Duran was extremely helpful and attentive to our needs. We always come back to this store for all our furniture. Make things easy and quick!
Great experience with sham, 5 star performsnce
Julieann was amazing! Very helpful and knowledgeable. She went above and beyond to help us get our items.
Excellent service. Rep was knowledgeable and very friendly
Issak was the best! He was very professional and has outstanding customer service. I will shop there again.
(Translated by Google) Mayra... she is a very friendly and cordial person... I loved the way she treated me... 100% recommended (Original) Mayra… es una persona muy amable y cordial … me encanto la manera de atenderme.. recomendada al 100%
Teresa Meza great customer service
Ralph was great helping us find our couch! Thanks Ralph and we cannot wait to get it Tuesday. 😁
Josh was very professional, friendly and knowledgeable. I truly appreciated his willingness to go the extra mile for me by placing furniture next to each other so I could have an actual visual. He was a pleasure to shop with and I enjoyed most of all-he wasn’t pushy and over bearing like many sales associates can be. Thanks to him and Anthony (manager) who helped me out tremendously! Again the service was exceptional and I will definitely be back to shop with Josh and Anthony!
We were so happy with the friendly, non-pushy service we were provided by Isaak Ramos. Looking forward to having our new recliner delivered.
Julieann Navarro was very helpful , i probly wouldn’t have bought half the stuff I did without here. Thank you Juleannn
Bill did great!
Went in last week to see and try out couches. Don greated us at the door and helped us find things that might work for our living room. He was so helpful & knowledge about the sofa options and materials. We had our two toddlers with us so we weren't able to stay long enough to make our final decision so Don gave us his contact info and told us we could just give him a call and take care of everything over the phone & through online payment. We thought about our options for a week and got back to him yesterday and he quickly helped me with all of my questions and concerns so we could finalize our purchase. Don was a total professional with stellar customer service and I would be happy to come back and shop at Ashley with him again in the future.
MUSHTAQ AHMAD Did an amazing job and took care of my wife and I. Go see him if you want excellent customer service.
Patty did a excellent service today with my purchase!
Visited the showroom to look for the things I saved online in Ashley and was greeted by Robert. He was informative and helped went beyond the usual. Unfortunately, most items I was looking for was available only online but highly recommend to visit and look for Robert. He is not pushy at all
I went to Ashley’s to look for a bedroom Set for my nieces and I could not say how helpful Ashraf was. He gave me a deal I could not walk away from. Thank you for all your help.
Patricia was very pleasant to tour and shop around with. Helped me with everything I needed and we found the perfect bed frame and headboard
Awesome experience here with JOHNNY! Very knowledgeable and made shopping for my sons bedroom set super easy and answered all my questions and made it happen for me!
Patty was very attentive, friendly and patient. Very welcoming and felt like we have known her for years.
Mushtaq gave the best service available. He showed us our options, had a friendly nature, and we left very content with our purchase.
Awesome customer support very friendly
Great services! Extremely friendly staff and environment! Johnny was kind, friendly, and super helpful to give us the best price for our new sofas!
Danny was very helpful the minute we walked in was very knowledgeable about what are needs were and took us to the items we neesed and we purchased them. Thanks for the help
Myra Tan was extremely helpful and very nice
Patricia she’s amazing helping us with every question we have until we’re happy with what we decided🥳🥳🥳🥳
Julia was great very helpful
Yahaira met us with a smile as soon as we walked in the door and helped us with our whole order making sure we were happy with our pieces every step of the way. She helped us find the perfect pieces to make our house a home. The furniture was well made and available immediately, unlike other store that rescheduled our delivery 4 times. We’ll definitely be back again to get the rest of our items in the future!
Pierre was wonderful! He was attentive from the moment we arrived until we left. We’re thankful for our experience trying to furnish our home.
Stacy Excellent service, she was very helpful and patient with myself and my boys. I loved her help finding the right furniture for us.
Exceptional customer service!! John Dau was very kind and attentive, helped find exactly what we needed!!
Liz, Was very Polite, courteous and knowledgeable of the furniture we were looking for. She answered all my questions and price matched what I saw online without hesitation. I got extremely good quality for a very good price and best of all was able to take what I purchased home same day. She went above and beyond to located the item and make it happen. I will definitely be back to buy more furniture in the future. Thank you Liz!
Patricia, I want to say thank you for giving us a great experience. If you need help, reach out to Patricia !! The best!! We need more people like her!
Pk was awesome and very helpful. Wenappreciated how he showed us what each icon meant on the signs and let us roam free as we looked around for what we came for. He was straightforward with GREAT energy and got us through the process smoothly. He was really the only person who made us feel welcomed and seen. We will be going to him again when we come back for more furniture!
Mitch was great, help out with everything we needed and provided great customer service
Sale associate Liz Martinez was amazing. Very positive and kind. There was no pressure to buy. She went above and beyond to ensure we got the best deal with delivery. Definitely a great experience!
Patricia was a great help she helped me a lot on what I wanted and needed.
Patricia was a great help finding my daughters bedroom set. Great service.
Great experience with James Babatunde. Helped us get us a table and chairs and was super patient and understanding with our needs. Thank you for everything!
Rick is very very helpful and had a great experience buying my kids furniture. The store is really nice. Highly recommended!!
Very good experience. They are very helpful and attentive, yet not over bearing. Everything was fast and simple. Thank you Julia!
Tammy was so friendly and amazing! Very helpful !
We came into Ashely’s to look for a dresser and were greeted by Noe. He was very nice and welcoming. One thing I liked is that he was breathing down our necks and letting us view the store on our own. Not a lot of sales people are like that. So I really appreciated. We found what we wanted and he helped with the whole process and made it smooth! Thank you Noe!
Great experience great worker Myra helped us alot with everything was great she helped us buy a kitchen table that I know is going to look great
Liz Martinez was great help very nice I recommend her
Zero stars would be better. Return policy was never stated. When I tried to, I was informed returns are not accepted after 72 hours (It was about 80 hours by this point). I left a message, got a case number, and never received a call back from the manager. UPDATE - the response from owner makes it look like the store was willing to work with me. They did not.
So helpful in every way possible 5 stars for her Liz Martinez HOoray
Pedro helped us in Spanish.
(Translated by Google) Phillip gave me good service (Original) Phillip me dio buen servicio
Shout outs to Robert Cauley, he’s patiently answering and give all information about the furniture that we want to. No pressure at all,he really want to give customers experience at the store as comfy as customer’s want.
Ashraf this guy it’s the man thanks for your help
She was kind and very helpful
Samuel was very kind and resourceful when it came to showing us around but also giving us time and space to look around and make the right decision on such a big purchase. We appreciate his help/support.
Our sales rep James was outstanding and very knowledgeable. Great sense of humor. 5 star for sure. Thank you James!
If you’re shopping for new furniture, ask for Connie Pacheco. Connie assisted me and my fiancé in purchasing a few beautiful pieces for our home. She is incredibly patient and helpful. Will definitely recommend anyone to her.
Recently bought a new house so we needed a big order put through and Connie Pacheco took care of everything. Wife was able to get everything exactly how she wanted and so far have been happy with the time frame and follow up from Connie. Definitely a key employee that will get recommended to all my friends and family.
My wife and I had a very pleasant experience at Ashley’s in Colton. Yajaira was very knowledgeable and her manager Connie was very pleasant to work with. Will definitely be returning for future purchases.
Great experience Connie was patient and answered all our questions . I will definitely come back to this location .
Connie Pacheco is great at connecting people with the right furniture. She is very patient and informative. She sold us all our living room furniture and I’m coming back in a few months to get the kids new furniture for their bedroom.
I had one of the best buying experience ever! And I have been in the sales business for over 20 years. The sales manager that assisted my wife and I was Connie. Connie was very professional and welcoming.
Amazing store !
Patricia was an excellent salesperson ! She was very kind , thorough and extremely professional. She did everything with a smile on her face. Thanks Patricia
Ask for Sham. Great help
Pedro was an excellent help He showed me multiple options Help me to decide on the best option Based on the comfort and look of the sofa I was looking for.
Ashraf helped me and my wife find a perfect couch. Helped us with measurements for it to fit perfectly in our home. He was super nice. I was referred by my cousin and I will definitely refer more people to come and see him.
Julieann was amazing, we will definitely be back, she helped us so much with picking out the style, she really listened to us and was fun. Thank you for sharing her.
Patricia's customer service is one of a kind!...super friendly and made us feel like family!!.....
Myra Tan really took good care of us
We were helped by patricia she was awesome and very helpful , helped us out on what we we needed !
Great
We were greeted at the door by Juliana and she instantly became our best friend. She made our shopping experience at Ashley great. We appreciate the assistance and attention that we got. Definitely shopping here in the near future.
Great experience, sham helped from the moment we walked through the door and found everything we were looking for and honored the price match to online. Also got us the best deal they could get on site
Ed Al-Helo was our sales guy and he was amazing it was a hard decision! But he was great thank you so much!!!!
Excellent
(Translated by Google) Excellent service. Very patient Johnie boy. (Original) Exelente service. Muy pasiente El muchacho Johnie.
Ashraf was very professional and so much help when I was shopping for a new bed
Patricia provided excellent customer service skills on my visit. I strongly believe she deserves a promotion. If you come to Ashley’s in Colton ask for Patricia.
(Translated by Google) Excellent service. Thank you Pedro Castro (Original) Exelente servicio.gracias pedro castro
Monday was wonderful he helped a lot and also the manager
Tan helped us today and she was great. She was patient and helped answer all of our questions!
Patricia was very patient with us and our 2 young kids that were very hyper. She helped us find our livingroom furniture and a great deal. Very pleased with our visit and will come back for our next room purchase.
Excellent job
Came looking for a simple bedroom set for my 4 year old daughter. Patricia was able to help me find exactly what I was looking for!
Danny was very attentive and friendly.
Phillip was amazing; he was very helpful . Easy to talk with and he knew exactly what we were looking for
Came in to look and ended up purchasing an area carpet. Didn’t have a sales person and found Patricia who was kind enough to multitask and help us as she had helped another customer. Great, professional customer service! Definitely coming back for a next purchase!
Stacey, was wonderful today, she was very pleasant and friendly. Greeted me at the front desk with warmth and gave me a great discount. Great employee to have around!
Very nice and informative customer service on all levels.
Wonderful service. Patricia kindly helped us out with our new furniture. Happy costumer :)
My dad needed some new pieces for his bedroom. Mind you my father is super elderly and old school. He literally cannot do anything technological at all. So paying the invoice through a simple email link was incredibly difficult for him… so much so that the sales associate we worked with had to send it multiple times over a 3-4 day period. It was annoying for me… I can’t imagine how annoying it was for Johnny. But he was beyond patient, kind, respectful and understanding that this was a difficult “tall order” for my baby boomer father. Johnny G is the best and they just don’t make sales people like him anymore. If you need something from Ashley furniture, Johnny is your guy! My dad was also being super cheap and specific about what he wanted… which, again, is annoying. Johnny never one time acted annoyed or as if this was inconvenient at all. Just an overall nice, sweet guy. Thank you Johnny G for your help and I hope you get promoted for the excellent customer service and knowledge you provide day in and out.
Les Cardenas was the bomb!! Great service!
Josh was very attentive to my needs and very enthusiastic and caring. He made my shopping experience very pleasant and painless.
Sham was a good salesman, he’s nice, really helpful and is looking for the best fit for you. I definitely recommend him.
Thank you Raquel, this is our second trip to Ashley furniture and once again Raquel has helped us out with all our furniture purchase. She is the best. Definitely recommended!
Isaak Ramos Nice sale person !
Bella is amazing. She is going to be an Ashley’s furniture legend. She deserves a raise and promotion, hrs type of person to find . Pure asset.
Stacy, was the sweets person went above and beyond to help me while my kids were running all over the store. Ty again Stacy
Thank you Patricia for all of your help. You really knew the store very well and had great suggestions in regards to furniture. I wish you well.
Monday was such a great help, he was patient and kind. He helped us get a great living room set. Everything went by smoothly and it was quick. Thank you so much we will be back soon!
Raquel was very helpful and patient with us.
Tammy Roberts was amazing, she helped me with all of my purchases, and walked me through the whole process
Les helped me and my family out! Great discounts and patience through my process. Will be coming again
Robert c was very helpful, was not pushy and gave us privacy to look around without being there the whole time. Got us a nice discount from manger.
Today Yajaira helped us at Ashley's in Colton. We purchased a bed frame and mattress. She was polite and knowledgeable of Ashley's product.
Thank you for a great help
Very helpful, very informative and very good customer service
Patricia was very helpful and patient
Tammy was great and very helpful.
James was very helpful and patient with our requests
Bill, bill bill… what can I say.. the man knows his stuff, his attitude and attentiveness is what most salesman should model themselves after in terms of timing and reading the room, knowing just when we might need questions and knowing exactly when we need to be alone to discuss the purchase. Bill is the shizznit.
Good service
Christopher was very helpful and informative. We had our toddler shopping with us and Christopher was very patient with us all.
Phillip Sequeira is amazing. We have dealt with Phil before and he totally took care of us. We had an issue and he kept calling us until it was resolved. We won’t deal with anyone but phil
Chris Duran did a great job
Raquel was amazing from start to finish, was extremely patient with us and very knowledgeable with products they had
(Translated by Google) Noah gave us excellent service (Original) Noé nos dio excelente servicio
Myra made my visit at Ashley very pleasant. She was very helpful and patient.
(Translated by Google) Excellent customer service de j lo (Original) Muy buena atención al cliente De j lo
Issak Ramos was very helpful and informative. He was professional and polite and gave us great service.
Kabir was wonderful and very helpful.
enjoyed tour of furniture and mattress testing was worth it. Thank you Chris for helping explained quality of furniture.
Phil was thorough in directing us throughout the store and made the purchase process quick and easy.
The ladies in customer service were very nice & helpful.
Liz was amazing. Very patient, informative and friendly… Her customer service was exceptional… Ask for Liz.
Best customer service
I came into this location today and Julieann (ahbla español) helped me with my purchase she was super super nice very helpful she was able to answer all of my questions walked in made an appointment to pick up my stuff and everything. I definitely recommend her and this location.
Phillip was very helpful & worked with us to find the right recliner. He was excellent in customer service!!!
Our experience today was amazing and we are grateful for Myra Tan. We had a specialized experience. We got our mattress and new sofa 😊
Wonderful experience shopping with bill !! He is just awesome!!!
Awesome experience 👏 thank you Raquel
My experience here was great!! Kabir greeted me at the door. He shared his knowledge with me with the bed frame choices and mattresses. He did a great job and the service was awesome... If you need a bed come see him!!
Hyam was wonderful! She helped me with her expertise and personal opinion when asked. 1/2023
Kabir Shaikh was excellent in helping us find a loveseat. He was patient and showed us everything!
im very happy with my today purchase, i very recommend Ashraf associate.
Great shopping experience with Ashraf! He was very helpful and patient with me! I really appreciated his input and suggestions while shopping for some office furniture!
We found exactly what we were looking for and Ashraf provided the best customer service.
Overall the experience was great. Bill was very helpful and patient. Definitely recommend coming here.
Amazing and fast help. All question answered. Excellent customer service from Danny G.
Pattie was so patient, she gave us private time, no pushing sales. You are lucky to get her!
Great service from Mitchell S. and the team!
Come visit Sara Bella! She is very friendly helpful and knowledgeable. I look forward to seeing her again for all our Ashley needs!!!!!
Patricia very helpfull friendly
Great customer service! Friendly staff! Thank you Phillip for helping us with our furniture!!
Patricia went above and beyond to fit our needs for our teenage sons bedroom furniture. She was patient and helpful. We highly recommended her!
Cassandra was amazing! She was so sweet and friendly definitely coming back to see her again to buy more stuff
Myra Tan is such a pleasure to work with! She’s knowledgeable and kind!
As soon as we came in Patricia was such a great help. It was a very pleasant experience.
Rachel was really great and informative. Would come back again and look for her.
Pattie was great, highly recommended her service!
PK was the best he was so kind and patience and help me so much I really appreciate him and I definitely will be back
I love Raquel!! Great customer service and very sweet.
Raquel was amazing! A life saver, has helped already with previous purchases here.
Patricia helped us today and was great! Helped us with mattresses and made decision much easier. Thank you!
Ashraf provided myself and my family with an amazing experience! He answer our questions very helpful and attentive to our request. Thank you for make our home look beautiful! Amazing sales person.
Ashraf! Great customer service!
I was trying to talk for almost two hours because I wanted a person who spoke Spanish to attend to me in the Colton store and no one responded. Terrible service 👎
Patricia helped me today to purchased my living room and dinning room set , she was very friendly , and helped me with all my needs , everything was so smooth with her. Thank you for providing me with a wonderful customer service
Ashraf is the best most helpful sales man. Very patient. I will definitely come back.
Philp was great he help us get a great deal on a beautiful bed frame
Came in for a couch, we were helped by Raquel, she walked us through, moved pillows around to see how we can style our couch. Also let us know of any promotions and discounts. She was very friendly and helpful.
Patricia was friendly and knowledgeable. Thank you
Patricia gave execellent service, was very attentive. Was worried for the customers needs.
Enjoyed getting my furniture at Ashley furniture store. Patricia was very helpful and professional.
Ashley is one of my top go to furniture stores. They have great customer service and always do their best to help you find exactly what you're looking for. This last visit my husband and I had "Ashraf" assist us with our furniture purchase for our vacation home. He was kind, attentive and listed to us in our specific measurements needed in a sectional and coffee/end tables. The on duty manager Krista was very helpful as well. Thank you for your great service.
Ashraf was very helpful and very kind. He did a great job with helping me find what I needed at Ashley’s! Thank you
Excellent customer service, fast and easy to apply for an ASHLEYS credit card, awesome experience
Patricia is hands the the most attentive sales associate. She answered all my questions and never left my side to help someone else. Extremely nice and friendly.
Came in today for a purchase- my husband and I had a great experience, Patricia provided excellent customer service
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio de Raquel
Ashraf was very helpful & profesional.
Raquel Corona helped us get what we needed on time and the best deal she could do for us. The manager, Anthony, also made sure we left happy. Thanks guys!
Patricia helped us find our couch today and had awesome customer service. Would shop again
Very friendly and helpful I would highly recommend you coming with Ashraf. He help us get what we needed.
Poor service!!! We had furniture delivered completely damage. Where we quickly called for a technician to come and “detected” no damage. When clearly everything came to us damage. Provided pictures; the worse OFF color chairs, broken dresser!??? Right before Christmas!!! Where is the service? Where is the help? I expect a discount and or a full refund. This is unacceptable. Pictures were provided right away within minutes after opening furniture boxes. We are extremely disappointed with ASHLEY COLTON!
(Translated by Google) Raquel gave us excellent customer service, kindness, attention and good information (Original) Raquel nos brindo un excelente servicio al cliente,amabilidad, atención y buena información
Went in today for a tv stand and was immediately greeted by Patricia, she made sure we got the chance to look at all tv stands with out a push of making a quick decision. We decided to make a few more purchases and she gave us all the time that we needed. Thank you for your attentiveness Patricia. I am back editing this review because I am unsatisfied with the set up and delivery, I had gotten set up and delivery and only one of my purchases was assembled. The other was just left laying in the middle of my floor the day before Christmas Eve and I had family coming over. When I finally got them to come back and assemble my other purchase, I felt them rushing as they assembled my tv stand and bridge, the doors were left unaligned and placed in wrong directions. Some screws where overly inserted and broke the wood. I am just extremely unhappy with these actions. I have lowered my scores to 3 because Patricia was very good to us and did her part to get them to come and set up our product but very unhappy with the rest.
Thank you, Patricia, for all of your help! You made shopping fun!
Great customer service thanks to Johnny Godinez for helping me such a nice person love this place .
I had a very pleasant time with my sales rep Patricia. She was very helpful and patient with me and my mother. She had a very energetic personality. I definitely recommend her as a sales rep in helping you find what you want and need!
Hyam was super attentive and helpful. Never felt pressured or overwhelmed. Would definitely go back. All around great experience.
Juliana was a great help in assisting my aunt and uncle find new furniture for their home. I highly recommend asking for her to help you out!
I came in to look at some furniture and get some prices and ideas. I was helped by Juliana and she was a great help. Answered all my questions.
Patricia was awesome!! Very helpful, not pushy! Friendly and had a great attitude!!
Danny G was very helpful and attentive thanks so much we left there with out table we wanted 😀
Cassandra was a wonderful salesperson
Patty did an AMAZING job helping us finding our furniture items. She was very patient and thoroughly explained everything we asked. She was very knowledgeable about Ashley products and mattress products.
Ashram was great! Very helpful!
James was my helper and he helped me a lot and left with new furniture
Patty is very professional and has great customer service. Thanks Patty!
I just visited Ashley this evening looking to buy 2 recliners for my living room. When I entered the store I was greeted by Mitchell S. He advised that he would be helping me this evening. I told him what I was looking for and the color I would like. Mitchell S walked me right over to the area of my desired recliners. He found what I was looking for and in less than 5 minutes we started the buying process. Mitchell S provided me with outstanding service! He is knowledgeable in his field and explained all the details of my purchase in a manner that I easily understood. Above all and most importantly for me, Mitchell S was very friendly and courteous. I would highly recommend Mitchell S to anyone wanting to buy furniture for their home. Thank you again Mitchell S for your outstanding service! It was my pleasure!
Delightful pleasant knowledgeable and an outstanding service. Loved the interaction Ms Iglesias
We walked in and Patricia took care of us. She's very kind person. She showed us all the models with patients until we find the one that we loved it. She's awesome. Highly recommend her if you go there.
Patricia was amazing! Great customer service. I will be returning for my future purchases!
My family and I had a great experience at Ashley’s in Colton. Mitchell helped us and was very helpful / easy to work with! We didn’t feel like he was just trying to get a sale, but actually wanted to help you find the right item. He allowed my husband and I to take our time (and we took quite a while talking things over and deciding). We will recommend him to our family and friends.
Patricia she was very attentive to me
Great experience. Ashraf Ali was our sales rep and he was so patient, understanding and helpful.
Raquel Corona, thank you so much for the great experience today. I came to Ashley to buy my living room set and my dinning room set thank you for helping us. Please come and see Raquel she is amazing.
Raquel Corona was amazing! She helped us with the purchase of our sectional couch, dining table set, bed frame, and other items. She answered any questions we had and helped us get the best price.
The salesman Ashraf was very helpful, great job.
Ashraf did a great job and was very patient and knowledgeable about the product and was able to provide us with a great solution for our living room.
Tammy was very helpful and patient took her time explaining deals
Julieann was very nice and informative. Helpful and answered all my questions. Will definitely return for more new furniture
Tammy was an absolute delight to deal with at the Colton store! She knew exactly what we were looking for and took us directly to it. She was patient, very interactive and kind to our two young boys. She was very helpful and didn’t waste our time. Very knowledgeable of the products and quality of what we were looking at.
Racell was helpful and made sure we got what we wanted
Easy purchase with great customer service! Thank you Raquel!
Johnny awesome
Great costumer service “Patricia”
As soon as we walked in the store, they were so many nice and welcoming employees. Patricia helped us. She was very efficient and knew where everything was.
Ashraf is an excellent Sales Associate. He helped us to understand the product we purchases. We appreciate him so Much.
Johnny was amazing, was so helpful and not pushy. Definitely made the shipping experience bearable. Thank you so much for everything
We purchased furniture this past Summer. Robbie was our salesman, and had phenomenal customer service! He’s also been of great assistance after the deliveries as well. Will definitely return for future purchases. Thank you!
I had a great experience in Ashley i highly recommend Patricia. Thanks
Patty was amazing! We came in to buy a lot of different furniture pieces and she was knowledgeable about everything. She showed us so many options and provided great recommendations. Super easy process, she was very helpful!
(Translated by Google) Raquel is very special in her treatment, very pleasant in her service and very patient. Very good treatment. (Original) Raquel muy especial en su trato muy agradable en su servicio y muy paciente.muy buen trato..
Ashraf, straight to the point sa i like, very patient.
Julia Iglesias was a pleasure to work with. She was great and I love my new furniture.
Great service by Julia Iglesias
Raquel has been very very helpful. We came to look around and the most sweetest and kind person help out with everything. I would like to come back and have Raquel help me out with next purchase. Thank you again .
Raquel, was wonderful. Very helpful nice and a sweet person.
Raquel was wonderful and helped us get everything we wanted and more! Friendly, helpful but also gave us space to make choices we wanted. Go in today and ask for her!!
Ms. Patty was very knowledgeable and professional. Very warm greeting from her when we arrived. Looking forward to taking her to lunch.
awesome service great attitude
Raquel was so helpful and didn’t pressure us at all. She also made sure we received the best deal possible. I highly recommend you ask for her!!
Stephanie H was great. The manager worked to give us an amazing deal. Highly recommended.
We were looking to give our living room a make over, Julieann Navarro was extremely helpful and patient with us while we browse around. Julieann made our experience so enjoyable and has amazing customer service. I also love this location because they have so much on display. I enjoy 100 times better to look at the furniture in person rather than online. This is the reason why we keep coming back whenever we are ready to update our furniture.
Isaak Ramos help me with everything that I need I recommend he for a good job
Patricia is an excellent salesperson. She respected our wishes to shop without pressure. She stayed close enough to be helpful when needed, but allowed us enough space to have private conversation and reach a decision. I wish more retail stores respected customer wishes. Although I have an Ashley within ten miles of my home, I am willing to drive thirty miles for the experience I had at Ashley in Colton. I will ask for Patricia by name!
Great store and very helpful staff. PK helped us through whole process of purchasing bed set and he was very professional. Ty.
I highly recommend Patricia. She gave my family and I superb customer service. She addressed all our needs & wants. Couldn’t have had a better experience while shopping for our new furniture. Come see Patty you won’t be disappointed.
Patricia was excellent. She listened! She respected our desire to shop without a salesperson hovering over us. She was attentive, responsive and knowledgeable. When I return, I will ask for her by name!
Really great customer service! Ashraf had a lot of patience with us. He went above and beyond trying to find us what we needed and a reasonable price. Store manger Alfredo was also so helpful and considerate. My wife and I will definitely come back to this store. We recommend it 100% . Don’t forget to ask for Ashraf.
Patricia did an excellent job helping me find and to fit my needs on my new dining table. She is very helpful and understanding when the customer help.
My experience with Patricia was very pleasant as I made my decision to buy my couches. She was very patient and kind and went above and beyond on waiting on me. I really took my time to get the exact look I needed and she was with me every step of the way. Make sure to reach out to her when looking for a new look for your home.
Great customer service will definitely 👌 be coming back.
Excellent customer service by everyone in this location! They kept checking up on us making sure we were being helped but without pressuring us. We feel happy to have been helped out my James he made our experience smooth and easy without feeling pressured to buy anything. I love that he greeted us and gave us our space to look around the whole store and he was never pushy! He price matched us and got us a deal to where we were happy with our purchases. I would highly recommend James if you are deciding to go into this Ashley’s! Management was also kind and informative, they truly worked together to give us options. First time I walk out of a furniture store very pleased with service & my purchases, thank you James.
Please disregard 1st 1 star. She is exceptional great a plus to company and customers
Thank you Patricia for helping us out pick out out mattress and bed frame really appreciate all the help.
Great experience today, came in for a couple sofas for my new house. Patty greeted me at the door and took care of all my questions, concerns and helped me find great furniture all within my budget. Beautiful, financing was a breeze, everyone super nice, the place to go.
Dennis our sales guy was wonderful. He was so knowledgeable and friendly. I was going to buy from MB but he won me over!
Went in for our family couch! Got a great deal for Black Friday on a large sectional! Raquel C. Was awesome and so helpful we even ended up getting a new dresser and rug to match. Thank you!
Our salesman PK worked with my wife and I, and gave us the best deal on our purchase of our sofa recliners and a Tepurpedic bed! We went in for the sofa recliners and ended up with a bed as well! We weren’t pressured by the salesman. He really gave us an amazing deal. We can’t forget the management team for allowing PK to give us the best deal on our purchases. I highly recommend coming to Ashley Furniture in Colton Ca. The entire team is amazing. When you do ask for PK!!!
Came in to buy a couch and left with a couch and a new bed. Our sales person PK was amazing and so patient and friendly. He gave us such a great deal we were able to afford both. We never felt pressured and I’m very happy with the service we received today.
I want to give a big thank you to Raquel for help us with everything that we really wanted and we are so HAPPY and in LOVE. Can’t wait to have them at home and enjoy with our family💗💗
Raquel corona, she was a great help. She showed us a lot of dining sets to find the right one just for us. She explained to us every detail we needed to know. I really recommend looking for her, if you want help. If you want to shop in Ashley furnitures.
Steve help me out, great customer service and amazing attitude
I’m very happy with my sales . Sales representative Sham
Bella was very helpful and friendly. She was around but not hovering over which allows for uncommitted freedom while shopping Around for a big purchase. Thank you Bella!
Thank you Pedro for all your help! What a great and easy experience!!!
Philip was Great! He followed us through the whole store. Ty Ashleys!
Yajaira was such great help.We will definitely be coming back.
Patricia and Francisco did a good job of walking me through and delivering great services,
Raquel gave us the best service we have experienced. She made our first experience at Ashley, easy and the most pleasant.
Ashraf was great! Great customer service.
(Translated by Google) Good service from Les (Original) Buen servicio de parte de Les
Raquel was helping us at the Colton store. She was very knowledgeable about the products she was selling and helped us match different sofas together. She was so sweet and made our experience that is usually stressful very enjoyable and we will definitely use her again.
Patty was, as always, incredibly helpful, friendly, and professional. I have worked only with her for years, and highly recommend her.
James was An Awesome “And” Amazing Salesperson. He was patient, not pushy, super informative, helped us with the best price, and dressed to impress! Thank You James for making our experience at Ashley wonderful! Can’t wait to cozy up on our new sectional!
Ashraf is very patiently answered all our questions and good knowledge on all the products
Patty was great, fun and entertaining. Will go back to shop at Ashley store .
Denis was very helpful and professional 👏
Jennifer Lopez assisted my wife and I and made our visit a quick and efficient one. We walked out owners of a new Dinette set and possibly new sectional.
Pedro was our sales representative and was very informative and helped up with options that best fit our family. Thank you
Mushtaq helped us pick out a mattress for my twin bed. he was very helpful and led us straight to the mattresses and helped me pick the right one for me. 10/10 service. thank you!
(Translated by Google) I finished them it was fantastic thank you (Original) Les termino era fantástico gracias
Raquel Corona was so helpful and got me a good deal on a rug and beautiful coffee table. Thank you so much! She was also really sweet and patient with my son.
Salesperson Pattie was wonderfully helpful. She was very knowledgeable. She gave us the space to think and decide. Pattie worked with us on pricing and we left very satisfied. (with new furniture purchased)
From the time we walked in set a time we left the hospitality was outstanding. The service was excellent. The management the best is something you have to say for yourself.
today we walked into the store and johnny was the first one to approach us and greeted us and made sure if we had any questions to let him know. after browsing we purchased some sofas!
Great customer service. Issak was very patient and helpful also with the assistance of his manager Alfredo.
Juliana, was very helpful and good customer service, will purchase again
Raquel Corona was very knowledgeable, helpful, and PATIENT with me! Excellent service.
Patricia was Awesome and alot of help.
Liz was the best! I will be back to purchase more!
Robert help me and my wife with our purchase,excellent customer service completely satisfied with his service i will recommend family and friends
Great service and friendly staff. Liz is an excellent sales person, very knowledgeable and helpful. Made making a huge purchase that much easier. We will be back.
Very helpful professional sales person
Don excelenct service
Ashraf we appreciate the time you took to help us today. Thank you and happy holidays!
Ashraf handled our process from beginning to end. He was the best! Thanks, Ashraf.
Casandra was so helpful and awesome I will definitely be back for my next purchase!!!
Julieann is very friendly, she had good customer service and I really recommend her! Please for her!
Ashraf was very helpful. He welcomed us as soon as we entered the Ashley Store and made sure we were taken care of. Great customer service!
Patricia is an excellent saleswoman! She was friendly, knowledgeable about the various models of chairs
Stephanie H was a great help. She was very quick and helped with everything we needed.
Great experience with Casandra! 10/10 not enough stars
Great service. Matched price for what I was looking for. Thanks
Mondi (Monday) was great helping us find what we were looking for. His service was excellent!
We just bought our first couch from Ashley Furniture, Patricia was amazing with helping us find the perfect couch!
Great experience again! I hate sales people that follow you around while you shop and Steven let me know he was there to help and left me alone. His customer service was top notch! Thank you!
Amancio Gonzales was great. He did an exchange and new purchase. It took some major time getting the computer to work it crashed. However he got thrown in the middle of a 2 yr nightmare.
Ashraf sales guy was extremely helpful & not the typical pushy sales guy.
Sam was amazing! Explained everything so well and made us feel secure with our decisions and purchases!
Noe was great! From the moment we walked it, he asked what we were looking for and gave us some time to browse around. He made our shopping experience great and we walked away with beautiful furniture. Definitely recommend Noe Victoria.
Raquel was the best! Very helpful and devoted her time. Thank you Ashley’s and Raquel:)
Great service
Johnny G provided excellent customer service! We will be sure to come back and ask for his help.
Mayra was so kind
Worked with Phillip and he was amazing! Got everything I needed and wanted in less than 30 minutes :)
Good experience. Sales person JLo was courteous and catered to our personal preferences. Also gave us a good deal.
Great customer service. Sales person PK was great. Thank you for the experience
Johnny G helped my wife and I furnish our entire house. From start to finish. We couldn’t be more thankful for him and his patience. Ashley furniture has some amazing deals going on right now! My wife and I can’t wait to see how beautiful our house looks with all our new furniture. Thank you again, Johnny for all the help!
Patty's was very good and helpful.
Went to buy living room furniture and they had many great options but the best part of this experience was our sales rep Amancio!!! He was awesome! Very Friendly…knowledgeable and extremely PATIENT!! I highly recommend him at this location! 🤗
Phillip was great!
Kabir helped us out in a very fashionable and kind manner. He took care of us fast and efficiently and was patient with us.
Bela was very helpful and very nice . Great experience!
Al Alan Great service and good customer service. Very much experienced in this business
Stephanie was great to work with. She totally understood what we were looking for and needed.
PK Great and fast service..
Ralph! He assisted with every question and showed options not shown in the store! Great customer service!
Went in looking for couches, was immediately greeted by Johnny. He was great. Patient, attentive, courteous, and not pushy. He gave us the time and space to not feel rushed or pressured and the result was a new living room set we were happy to purchase. We will be back 👍 great experience overall
patricia was extremely helpful and had excellent customer service ! very knowledgeable of products and was able to help us find exactly what were looking for:)
Mushtaq did an amazing job at helping us out. He has great customer service! :,)
Had a wonderful experience with furnishing my entire house. Highly recommend Liz, she knows exactly what you are looking for and very knowledgeable on all of the products! Definitely ask for Liz during your visit at Ashley's! Thank you Ashley's for the excellent customer service experience!!!
Antony Managers
Hyam was the employee that helped us choose our recliner sofas. She was very helpful and worked with us so that we can put beautiful and comfy furniture that we loved in our home.
Johnny was amazing!! He helped me complete my living room set. Process was very fast. Will definitely reach out to him next time I am in need of new furniture
I worked with Ashraf. He was pleasant and worked with me to get me what I wanted.
Jennifer (JLow) spent a great deal of time with us to get exactly what we needed. Very knowledgable. This is a wonderful store.
Great help and very friendly 👍
Jennifer helped me, she was very patient, kind, and helpful. She was able to meet my needs. I left happy with my purchase and payment. Thank you!!!
(Translated by Google) Sunday and shopping we went for some mattresses and the manager and the excellent seller took care of us very well. They delivered them to me on the 20th of this month (Original) Domingo y de compras fuimos por unos colchones y nos atendieron muy bien la manager y el vendedor excelente me los entregan el 20 de este mes
Amazing experience with PK! He was very helpful during the whole process, assisted us in picking out furniture and made sure we were able to afford everything we needed. HIGHLY RECOMMEND WORKING WITH PK!!
Got Great service from PK , we came in a bit worried about getting everything we needed for our new place and he made the process smooth. Got everything we needed with no stress at all
It was a please to be seen by Raquel. She was very humble, showed me what I was looking for and advocated for me to get a good deal. I did buy multiple items and never felt pressured by her. Btw, I came in asking for water and she bought me a soda with her own money. I tried paying for it but she smiled and handed me my drink. Much appreciated for her service! The owner was very very humble and worked with me well beyond any other furniture store and made it personable for my service. Thank you to your team!
Patricia was wonderful, worked with me on pricing down my dinning room table. Great experience
Patty was great ! Really nice and helpful throughout my purchase.
Ashraf is such an awesome sales person. He’s has patience and easy to talk to. He explain everything we wanted to know about items we want to purchase. His help made it easier to make a decision on our purchases. We Appreciate the help.
Sara Bella was amazing, so helpful and very patient . Totally recommend her
We went to Ashley Colton and found our dream dinning sets and couches with the help of Ashraf, a passionate, and helpful employee of Ashley. Thanks for your help, Asharf.
(Translated by Google) Rick gave me very good service (Original) Rick me dio muy bien servicio
Steven great job!!
We have a great experience walking through the store seeing all nice furniture and also the great customer service and attention to us from the sales person Liz Martines thanks we definitely will be back.,GOD BLESS.
Patricia helped me. She was nice and helpful. Thank you Patrica.
Patricia she is a very nice lady and helpful
my experience was great when I was looking to buy but my experience after I got home and measured and decided to cancel was horrible. I tried calling my sales associate Yahaira to help me cancel my order and not only did she get angry she hung up the phone multiple times and I believe blocked my number, when I called from my fiancé's phone she got really upset and told me that if I couldn't afford it why did buy it that I wasted her time and not to go back again.If I could give this sales associate negative stars I would, not only was she rude but really unprofessional. Money wasn't the issue the space was.
Ashraf was so helpful! I highly recommend requesting for his help. We are so excited for our new couch.
Worked with Patricia on our bedroom set and Tempur pedic mattress! She is very knowledgeable and easy to work with! I highly recommend Ashley shoppers to work with Patricia!
Had a great experience at this store! Isaak Ramos helped us & did the most to make sure we got the best deal in our budget! Great costumer service!
Chris
Isaak is an awesome help when your at ashley he does every thing to help save money every way he can
Patricia was wonderful. She is very knowledgeable about the store and and furniture. I am very happy with my purchase. I highly recommend Patricia!
Myra was very helpful and knowledgeable . Very happy with her service .
Tammy was great! Showed me all sorts of pieces that were on my wish list. Purchased a modern love seat I needed for my living room. I’ll be back to buy more soon!!!
Had a good time here, isaak Ramos was so helpful, he showed us the quality of the materials, informed us about the great deals. I really appreciate that he wasn’t tailing us like most sales men,he gave us important information and checked in with us to answer our questions. Great jobs Ashley for having a great employee!
Isaak helped me out always had Good time always checked in if we needed help
If you want a great experience, come ask for Jennifer last name lopez (theirs 2 jennifers..thats her name..I literally just left and a had great customer service experience with her regarding some couches. My mom came in yesterday (11/11/2022) for veterans day and was so happy with Jennifer customer service that she bought a dining room set. As of today now we're buying some couches that Jennifer went above and beyond to make up happy. My mom and dad are excited with their new furniture, so leadership if you're reading this, I believe Jennifer Lopez is an outstanding employee..great job!
Stephani helped she was amazing
We really love the store. Phillip was so helpful he got us a really great deal on me and my wife's first king adjustable mattress.
Ashraf was very helpful and patient. Explained the finance process thoroughly.
Salesman was extremely helpful. I enjoyed my shopping experience.
This evening I stopped by the Ashley Colton home store and upon entering the gigantic showroom I was greeted with a smile and professional service by Myra Tan. She got right down to business and took me around the store showing me a variety of sofas and love seats. When the particular living room set that I asked to look at was no longer on the floor she took me to the next best choice, a Nemoli sofa which I purchased with the love seat. I couldn’t be happier to say the least with my purchase and Myra provided excellent customer service. I definitely will ask for Myra Tan the next time I go to Ashley Home Store to get an awesome deal. You should also…
Pattie was very helpful and showed me just what I was looking for. I appreciate her taking time to explain the various options available.
We really appreciate Ed's help it went really fast and efficient thank you so much ed
(Translated by Google) We received magnificent support from Francisco and Yajaira. Thank you 😊 (Original) Recibimos un magnífico apoyo por parte de Francisco y Yajaira. Gracias 😊
Rick C was amazing! I highly recommend asking for him. He knows the stock and how to get the best deals!
Great customer service!
Isaak Ramos helps out today and it was a great experience
I am sad to informed you I regret purchasing my furnitures and a mattress from this store. The employee named Mitchell never informed me I will be getting a used and displayed mattress after agreeing to pay over $1300+ for the mattress itself. I am very disappointed because I had to come back to this store multiple times just to get my orders right. Ashley's employees do NOT follow their protocols, they just let anyone pick up orders without checking IDs. And after I picked up my orders, I saw they sold me a used and dirty mattress. I had to begged them to replace the used mattress to a brand new one and when I spoke to the associate name, Jacob. He didn't want to help me at all. After begging them for help, they finally told me to come back in 30 mins and they will replace my mattress with a brand new one. And as soon as I came back, they told me the warehouse is closed and won't be able to give me a new mattress that same night so I decided to just wait for their call back the next day like they told me so. The next day, as promised, they never called me back. They even lied to me about calling and talking to someone on the phone 11/10/22. How can they call someone else when I am the only authorize on purchases? And Jacob told me that in order for me to pick up a brand new mattress I'd have to pay MORE. And they never told me about paying more until I called them if my new mattress is ready. Oh and they forgot to give me the plug for thr adjustable motion! It was my first time shopping at Ashley and I bought 3 items and I am highly disappointed with their poor communication and bad service. Please report this business ! I hate to see people get taken advantage of Ashley's Furniture specially when you worked so hard for your money
Les was super friendly, and very informative. He listened carefully to our wants and needs and delivered as we expected. Very helpful.
Ashraf was very helpful and talked us through the whole process.
Isaak Ramos was very helpful in assisting me in purchasing a sofa
Massive store with great collection of items. Our salesperson Cassandra was so knowledgeable with all the products. First listened to our needs & wants then showed us what was available according to what we told her. Would definitely go back to her.
Ashraf he took the time and patient to help we love and will refer our friends and family. Thank you
Julie Anne was very professional, courteous, knowledgeable and she worked very hard making sure to please us and show us everything we wanted and sometimes suggested things that worked out better she is definitely an asset for Ashley Furniture our thanks to her God bless
Ricardo was very helpful and friendly
Julieann did an excellent job in helping us buying a sofa
Patricia was very helpful and in getting my granddaughter's bed! Thank you Patricia!
Very friendly staff. Ralph our representative that helped with our purchase was amazing and very patient. He was able to answer all of our questions and understood the style my wife was looking for.
Patricia is awesome with customer service. We appreciate how helpful and how much patience she had with our family. ❤️
Ashram was very helpful and patient
Great service, manager and sales rep. were phenomenal !! Thank you, Hyam !! We will definitely be back !!
Ashraf was so helpful. He helped me find the exactly the couch we were looking for. Made the experience pleasant! So excited for my new couches.
Chris & Steven made this a really really good experience. Will come again when I’m looking for furniture.
(Translated by Google) Very good service from Julia Iglesias, very professional, she helped me with my purchase, I recommend them. (Original) Muy buen servicio de Julia Iglesias muy profesional me ayudo con mi compra se los recomiendo.
PK helped us out by getting my mother in law’s furniture for her house. Very patient and very helpful. Thank you for all your help PK.
John
Isaak was very helpful and gave us the best price for our reclining sectional. Im am so happy. Delivery is also quick. I highly recommend this location
Johnny G was great in helping us find a coffee table set and sofa. He was very knowledgeable and went out of his way to find us the best possible price! Johnny was absolutely a whole G!
(Translated by Google) Julia church, very good attention, very treatable 👍☺️ (Original) Julia iglesia ,muy buena atención ,muy tratable 👍☺️
Great customer service Stayce De Hart
Sham was showing all I needed to see. Great service! Thabk you
Isaak Ramos was an amazing sales men. Very polite he helped us pick out all our furniture at a very good deal we were very happy with him he’s very patient I recommend anyone who goes to Ashley‘s ask for Isac he’s awesome. thank you Isaak again👍
Loveee the service here we are sooo very happy Monday helped us get a great deal on our brand new furniture for our brand new house!! Highly would recommend coming here such great people 🥳
MONDAY I LOVE HIM GIVE HIM A PAY RAISE🥳🥳 GREAT CUSTOMER SERVICE LOVE HIS ENERGY AND HIS PATIENCE!!!
Sales rep very helpful today had him running around every were and he was still very polite I like thet
John Dau was awesome and quick!
Sara Bella Abbas is very wonderful, very helpful, charming and helped us with our bedroom showcase, living room and Ding room. We will definitely come back.
Patricia is a wounderful, polite, and respectful sales person. I highly will recommend her assistance service. She puts a 110% in what she does.
Patricia was so amazing! She was so sweet and helpful. She helped me find exactly what I needed.
Ashraf was the sales person who help us all the way. I am going back to him again
Patricia was very helpful in assisting us with our new dining table purchase! Very informative and overall pleasant experience.
Roxane Valdez was very helpful and patience and knowledgeable. I appreciate her help.
Excellent Customer Service!!!!! James by far the best ! You’re pick up service is horrible and the lady that answered the phone is extremely rude
Amancio did an amazing job helping me pick out a new couch! Great service
We were helped by Pattie and she was wonderful! Very friendly from the moment we walked in and she helped us find the perfect bedroom set for our daughter!
Danny and Duran were awesome. Customer service was off the chain. Will definitely be back. Thanks guys!
Wonderful customer service Julie my sales person was very helpful and friendly
Jennifer Diaz was great at her job for customer service. She guide and helped me through out everything while I was shopping a bedroom.
Just called to purchase a dresser. Received the Rudest Customer Service by Management & was hung up on by Jahaira. Called back to her personal # that she herself called me back on to complete transaction & was hung up by her AGAIN!!! Called store to get Corp # from Jacob who was courteous and apologetic. Never shopping here again…and will make sure Corp knows type of people they hiring is less than professional
Amazing customer service from Ralph at the Colton location! We are very happy with the purchase! Thank you 😊
Great service
Best place to buy furniture!! Really Good customer service on my case !!! Will is the name to the person who help me !!! Great job bill thanks a lot!!!
Mitchell was excellent, he was extremely helpful and professional. Loved working with him 👍
We bought a recliner leather couch and Stephanie H was so great! She took really great care of us and walked us through the whole process. Thanks for taking care of my wife and I.
Ashraf is very helpful.
Our salesman Steven Camilleri was very helpful and knowledgeable. We were looking for a sectional sofa and had looked online but wanted to see them in person. Steven showed us the sofas we had seen online and then showed us several others. We found a perfect match for our living room. I found the same sectional sofa online at a cheaper price and Steven matched that price as well as their promotional discount. And the sofa will be delivered within the week, just in time for the holidays.
Isaak Ramos was very professional and friendly. I highly recommend him.
(Translated by Google) Good furniture and good prices (Original) Buenos muebles y buen precios
JulieAnn Navarro she's the best selling seller girl on Ashley furniture in Colton California
I have a really good experience with Julieann she is too patient and help me a lot. Thank’s.
It was pleasant working with Patty. Need furniture ask for Patty
Good experience with Mr: Ashraf. He help us. We’re highly recommend. Thank you
Al alma was great salesman
Happy to do business with Chris D. He’s a great guy .
(Translated by Google) Thank you Christopher Duran for being very kind and for helping me and my wife choose our new mattress. Thank you! (Original) Gracias Christopher Duran por ser muy amable y por ayudar a mi y a mi esposa escoger nuestro nuevo colchon. Gracias!
Great service! James B. Was great and got us out with exactly what we needed in no time!
Chris Duran is a great guy
I bought a floor model table, had to wait 2 days to pick up. When I went to pick up, i had to sign for the item before seeing it. At receiving dock, the item was damaged. Had to return to the store and demand a refund. Employees didn’t believe item was damaged, refused me a refund, and were very rude. Received refund only after speaking with manager
Al Alam was amazing, he helped us get the couch we wanted and at a great price, he was so helpful and really nice. Ashley always treats us well!!
Hyam was efficient and didn’t waste our time and got the furniture we needed. She made it happen.
Great customer service
Chris Duran was an excellent salesman ! Very helpful and great customer service!
Very informative and patient, I appreciate the great service
I had a great experience with Steven Camillari. Very professional and knowledgeable.
Terrible experience with Ashley Store in Colton, CA. They kept failing to deliver the complete set of dining table. Poor communication and irresponsible management. They just kicked you back and forth without providing a solid/reasonable solution to fix their mistakes. - First delivery: Missing part - Second delivery for the same item, yet missing the previous missing part. - Third delivery, we found another defective part of the mounting plate: No insert was installed. So, has Ashley ever performed the quality check before delivering to Customer? Not worth for 2nd time.
Ed Provided excellent service and professional help Highly recommend
We love Ashley Furniture! My granny & I came with specific intentions to find a frame & headboard for my sons new room. We were greeted & helped by Liz Martinez, she was knowledgeable, good energy & helped seal the deal! We were very please can’t wait to get our new furniture delivered! Ask for Liz! And thanks to Anthony for the deals!
(Translated by Google) THEY ARE PROPERFECT (Original) SON PRRFECTOSS
Isaak ramos is awesome I highly recommend asking for him he is super knowledgeable professional approachable if your looking for any furnishings for your home come to Ashley furniture in colton and ask for isaak
Johnny was very very helpful and friendly
Rick C made sure I had all my questions answered and took great care of me definitely recommend anyone to go see him
The team here is amazing. I love that their not hovering over you and let you shop at your own pace but near by for any questions. Stephanie was our store associate and she was wonderful and helped get an amazing deal on my dream bedroom set. Will always be a returning costumer.
Jen helped us out to find a perfect couch for our apartment! She was super helpful and very kind as we tried out the different couches and even scored us a deal!
Al was very helpful thru our mattress shopping experience he was very patient with my mom. I will comeback to buy my dining table with Al thank you so much!
Great service by patty
Chris Duran is awsome helpful and informative!!!
Great employees,Jennifer Lopez helped me she was very knowledgeable and patient !!!
(Translated by Google) James B. was very kind in helping us with what we were looking for and helped us with the entire purchase process, thank you. (Original) James B. fue muy amable en ayudarnos en lo que estabamos buscando y nos ayudo con todo el proceso de la compra gracias.
Had wonderful experience with John Dou. I recommend him very friendly and great customer service.
Jennifer was awesome! great customer service.
Jennifer was the best in helping my husband and I getting exactly what we were looking for! Thank you so much!
Jennifer lopez helped me find the perfect bedroom set and mattress, she was extremely knowledgeable gave me the best possible deal helped me get credit and I am extremely thankful thank you Jennifer for the best service
Thank you PK. You were amazing with your service. You went over and beyond. With someone else waiting on his service, we were first, he took his time with us and didn’t rush anything. I highly recommend asking for PK at Ashley’s furniture in Colton CA
Jennifer Lopez was the most helpful and fantastic sales person I've ever had the opportunity to work with. She made buying my furniture easy and enjoyable. She also gave me a GREAT deal on the couch and mattress I was buying for my new home. I will be going back and asking for her in the future!
Mr. John is was really acknowledged on this traction, he was really help from start to finish I would high recommend him to friends and family.
great experience at this location! Mondi was great and attentive and really helped us with a deal! Really appreciated his help and patience with us on our little one! And couldn’t pass up a great deal!
Mondi was an absolute amazing help. He showed us great pieces and guided us through the store! great help and amazing products. He also helped us get an amazing deal!
Very very nice
Phillip was very helpful with my decision making. Highly recommend him & the Ashley furniture store Thank you for all the help!
I got great service and good deal on my sofa , ask for Chris durn he’ll hook you up
If you visit here, speak with Josh Aguilar. He’s very helpful
Rick c was extremely helpful, and answered every question I had. He took the time to show me around, extremely patient, and kind. I was extremely pleased with his customer service and for going above and beyond.
My husband and I went in not so long ago looking to buy a bed and our sales rep Chris Duran was so helpful and attentive to our needs he ended up hooking us up with a great deal on a whole bedroom set AND a tempur-pedic mattress. We ended up way under budget thanks to him. If you’re looking for great quality furniture at a good price this is the place to go. We love our bed! It feels like sleeping on a cloud. 10/10 will definitely be going back for the excellent customer service.
My wife and I bought our first tempur-pedic mattress and couch at this place. Our sales associate was very helpful. He was very knowledgeable, friendly, and knew his way around the store. He helped us find what we were looking for without being pushy. If you go to the store, ask for Josh. You won’t regret his service.
Rick c was great he got me to buy a lot of furniture
Rick c is amazing and very knowledgeable and kinda cute 🥰
Loved my new furniture highly recommended This location ask for Rick
Rick has made my experience shopping at Ashleys easy and memorable I was able to find a beautiful bedroom set thanks to him. Rick was able to help me finance my purchase with lower monthly payments that was within my budget.
IT WAS GREAT AND GOOD DEAL WITH RICK C GREAT PRICE AND AND GREAT SERVICE MAKE SURE YALL ASK FOR THIS GUY THANKS AGAIN BUDDY
Christopher was a very helpful associate. He helped me find what I went in to look for and he had awesome customer service.
Ask for Rick!! Provides great comfort test.. it was a pleasure . Got the base that does the feet up and head down. He took his time to put me in all different positions as well I got a dresser and one nightstand .
Great place to shop specially when you ask for Rick C
When I first came into the Ashley store I had no idea exactly what I was looking for but Rick helped me not only pick the best couch for my home, but he also assisted me with added pieces such as: A centerpiece and lamps to go with my side tables. Thank you so much for being amazing and exceeding all my expectations!!
I recently visited Ashley furniture. A gentleman called Rick helped me to find the right dresser for my place. He showed me plenty of options and gave some good advice. Most of all.. he didn’t linger or push anything on me. He showed up when I needed him. As we all know.. furniture shopping shouldn’t be like car shopping!!! I’d totally recommend him!!
I was a able to get a nice living room set…..Chris Duran took very great care of me if you go to Ashley’s make sure you ask for him
Rick took care of me with my furniture needs highly I recommend him and Ashley’s
If you want great service, and great hospitality. Chris Duran is the man for the Job!. Chris, is a very highly skilled sales representative, who is professional and passionate about his job. If you’re looking for someone who is fast, skilled, professional, patient, kind… Chris Duran is the MAN!
Chris Duran helped me look for furniture! He was amazing! I had allot of questions and he answered all of them! Great guy
Ashley has a great selection! Service is fantastic as well...Rick was great! I would definitely recommend if you need any furniture.
I got helped recently by Christopher Duran. He helped me get a new mattress for my parents. He was patient with my questions and provided great customer service. Ashley’s is a great place I rate it 10/10.
Was helped by Christopher Duran, he was very nice, polite and professional, definitely recommending this store to everyone I know!
Rick C was awesome. Very good experience and I love the new couch
Had a great experience here thanks to Christopher super helpful and polite!
Isaak romos helped us right to what we were looking for he was very helpful and made us feel comfortable.
Rick C. was helpful and friendly. We appreciate his professionalism and knowledge. Thanks Ashley Furniture and thank you Rick!
Patricia was very helpful. It was a great experience shopping for my bedroom furniture!
Hello my name is Richard and Chris Duran is the one who help us. He was professional and kind of funny. He made our visit fun. We are satisfy with our purchase, it worked out very well. I would definitely recommend Ashley And mr. Duran. Thank you Ashley’s! Thank you Chris
This review is for Josh Aguilar- thank you for your good customer service. I love your attentive service to us. I have recommended many of my customers that I do work for and they are always happy how they are taken care of by Josh. Thank you.
My first Ashleys experience a few years ago was horrible and I never wanted to go back. I recently gave it another chance and Josh Aguilar absolutely changed my outlook on Ashleys. He really took the time to take care of me and my needs. He even got me the protection plan that I had no idea they had. Im SOOO grateful Josh was there to help me. Ill be back many many more times
casandra is a great sales associate! she was patient, and knowledgeable. 10/10
Best furniture shopping experience ever! Normally sales associates come at you like sharks! But Chris Duran immediately acknowledged me with a smile & a friendly hello. He gave me the space I needed & let me know that he’s available for any questions or concerns that I may have during my shopping experience. I truly appreciated his time & help. I will definitely refer him to my family & friends.
My husband and I are moving out of state and wanted to have the furniture we needed before going. Mr. Josh Aguilar helped us find the perfect mattress and bed set for our new home. He also helped us find a very comfy couch that worked with our budget. He went over all the pros and cons specific to each item and our needs. I would highly recommend consulting with Josh if you go!
Chris Duran was a great help . He very patience and very knowledgeable. Can't wait to go back to buy what I was looking for and forsure I will only be going back to him thank you for showing me around.
I had a great experience at Ashely! Rick C was incredibly helpful in finding the furniture we needed! He was super attentive and patient with us as we looked for our perfect set. I would definitely go back to get his help again!
Rick C was very helpful when selling me my first bedroom set. He went above and beyond! He was great and very helpful.
(Translated by Google) Mr. Rick c helped me with my sale thanks Rick I really appreciate it (Original) El señor Rick c me ayudo con me venta gracias Rick te lo agradezco mucho
So when my husband and I went to Ashley’s Looking for a bed Chris Duran helped out so much and I loved that he puts his customers where they feel comfortable and makes them want to come back I appreciate his patience and he’s a hard worker keep up the good work Chris 100% 5 stars
Al was great with his customer service , we will be back for other furniture
If anyone needs any furniture go to Rick C! He will go above and beyond to make sure you get everything that fits your needs!
Al is a great help and answered all our questions.
Great service Al Keep it up
Chris was able to help me extremely well with no pressure was very welcoming and a great salesman!
I wanted to give Rick C a 5 star review for the great costumer service he provided for me and my girlfriend we walked in he answered all the questions we had and made sure all of our needs were met with what we came looking for we will definitely come back again for our future furniture needs
Chris Duran is a hard worker and really cares about every costumer he helps out
I love this store
This review is for Chris Duran Duran. He's is the man. Thanks for all your help. He went above and beyond. Ask for Chris Duran.
After years of knowing Rick I can definitely say that he is one of the best mattress specialist. If you need a mattress ask for Rick C
Chris Duran is a Great guy very helpful 100%
(Translated by Google) Ricky c helped me a lot with my order very attentive (Original) Me ayudo mucho Ricky c con mi pedido muy atento
Thank you Christopher Duran, for helping my husband and I find the best mattress for us! We appreciate you!
Duran is a great sales rep! Very knowledgeable and very polite! I would recommend him!
My husband and I went looking for some furniture for our place and was helped by Rick who helped me pick out a few furniture. He was nice and attentive to us
Chris was a really cool dude was very helpful
My go to guy is Rick Castellanos. As a former retail operations manager I can easily see that Rick's work ethic possesses the quality I would look for in an employee. His customer service with me was top notch and I highly recommend you look for him when shopping at Ashley Furniture.
Went to the store to browse for bed and we were helped by Rick C, he was such a nice gentleman, who helped us pick out a mattress that was perfect for us.
Came in to purchase a whole bedroom set. Was assisted by a young man, Josh. He was very patient & pleasant. Will definitely come back!
What a great experience we had at Ashley’s. Chris Duran help us find the right bed that fit our budget and he was really friendly. Took his time to show us different options and help find the right one for us. Thank you so much.
Chris duran is the best
(Translated by Google) Thanks for your support and advice ryck c all very well (Original) Gracias por tu apoyo y comsejos ryck c todo muy bien
Thank you die the help
I went to Ashley's looking for a new mattress and Rick showed me so many choices. He is very dedicated and knowledgeable .Great job!
Rick was very helpful and knowledgeable. Rick made great suggestions and listened to my furniture needs. THANK YOU !!! RICK 😊
It’s been 2 months that I got my dining table and I love it I also had a wonderful experience good customer service I was helped by Ricky really helpful !!
(Translated by Google) Rick c thanks for helping me find my furniture that needed very good attention from you (Original) Rick c grasias por alludarme a encontrar mis muebles que nesitaba muy buena atención de tu parte
I had an amazing experience at Ashley’s Furniture! The worker Rick C helped me so much when picking out my dining set he was extremely patient and did his best to get me exactly what I wanted!
Not to long ago I was being helped by Ricky C he was really helpful and convinced me to take a nice and comfortable bed home he was really helpful I will definitely be going back with him 💯
Chris Duran was very professional and very helpful looking for my new bedroom set. Very knowledgeable and easygoing guy to talk to. Was a pleasure doing business with him. Im very happy with my new bed and I’d recommend receiving service from him. Had a great 1st experience purchasing from Ashley’s
Professional service by Denis, he found the right furniture for me and my family.
Chris Duran is probably the best sales associate I’ve ever had. He made purchasing our new home furniture such an easy seamless process. Also gave me the best deal ever!! Highly recommended!!
Great service by Al
loved getting help from Christopher Duran. Greatest salesman I’ve gotten to work with.
Kimberly helped me pick a cute living room set for my studio apartment. She was very helpful. When I need more furniture in the future I will definitely want her help.
(Translated by Google) Wow!! super happy I was visiting Ashley home store in Colton,ca today I had a very good experience in this store I recommend 100%, ask for Francisco and Yajaira They both provide excellent service and, most importantly, they help you decide what is best for you. They help with your credit They look for you a better price They look for any way to leave the store finding what you need and leaving happy with your purchase. Thank you Francisco Thank you Yajaira I am very happy with my room (Original) Wow!! Super happy Estuve visitando hoy Ashley home store in Colton,ca Tuve una muy buena experiencia en esta tienda Recomiendo 100% pregunten por Francisco y Yajaira Ambos dan un excelente servicio y lo más importante te ayudan a decidirte lo que me mejor te conviene Ayudan con tu crédito Te buscan un mejor precio Buscan cualquier manera para salgas de tienda encontrando lo que necesitas y que te vayas feliz con tu compra Gracias Francisco Gracias Yajaira Estoy muy feliz con mi sala
Chris Duran is a blessing!!! Very wise and knowledgeable!!
I been visiting the store this month searching for a bed frame and a mattress and let me recommend you to ask for Yajaira! and Francisco as well! They were so helpful! They were both such an excellent guide to find what I wanted!! And besides that they guide you through everything and make you feel super comfortable. Im happy with my purchase and also with their service. I will definitely will be coming back!
We purchased a living room set and some other bedroom furniture from the Ashley Store in Colton. Chris Duran was an amazing representative and made our shopping experience super fast and easy!! We love our furniture and will definitely be back to Ashley next time we need something, and we will definitely ask for Chris to help us!!! If you’re planning on going down there to shop, I recommend calling ahead and scheduling an appointment with Chris! He’ll make the process super easy!
Salesman Chris Duran 👍🏾👍🏾
I purchased an entire living room set from casandra and she really helped me make a decision between 3 sets I was looking at. She was very helpful, knew when I needed my space and let me take my time. She gave me great service and a great deal.
Great service from Rick C. And great products.
We purchased all of our furniture for our new home here! I definitely recommend stopping by and asking for Rick C. Rick helped us after many different visits. I'm very picky and I wanted everything to match, he had no problem with carrying around a dining chair to make sure it was going to match our entertainment stand, recliner/ sofa and bar stools.
Great place! Awesome customer service, Chris Duran is great and very friendly! Wide selection of furniture.
Good place so attention the people work is good
Patricia B. was very helpful. Did everything possible to get us approved! Would definitely buy with her again.
Amazing service from Rick see if any of you guys need furniture Rick is the guy to go to I struggled finding my sofa loveseat and Rick was able to show me something that I absolutely love. Thanks Rick
Went in to shop for furniture. Rick C has the best customer service I’ve seen in a long time. Very friendly and extremely helpful . Will definitely be returning for future purchases from Rick C! Thank you Rick C!
My husband and I went to buy bedroom and got a great deal with the help of Rick C as our salesman. We almost walked away to look elsewhere but he was such a big help! Thank you Rick C….
Chris Duran went above and beyond to help me and my wife find a bed that we love! Thanks Chris! Anyone lucky enough to have you walk them around the show room will be blessed!
Brought a living room set. Rick was very helpful. He very knowledgeable about the products. Got an excellent deal from Rick. Recommends Rick to anyone. Thanks Rick
Kimberley B. Helped make the experience a good one at Ashley furniture. She showed us the right area to look around and we did not feel overly pressured as we shopped. Once we picked the couch we wanted she helped us get a great deal for it!
Chris Duran was very helpful when I came in he had very good customer service I recommend him
I was very impressed with the great selection Ashley’s has to offer. I was a bit overwhelmed. I needed a new couch and recliner, but walked out with a new mattress, couch , recliner and some very cool coffee tables for what I expected to pay for the couch and recliner only . Rick C took his time and was very helpful in selecting the pieces that match well and would fit into my apartment space correctly . Thanks for taking your time and helping me make my apartment look more like a home . I will be a repeat customer
Chris Duran was helpful and knowledgeable
Rick C is THE MAN! Always provides the best service and great advice! 4th purchase with him in a year and more to come! So thankful that he convinced me to buy my 1st Temperpedic & adjustable frame. That bed is life!! Thank you Rick and thank you Ashley Furniture!
I had a great experience working with Rick Castellanos he was very knowledgeable about all products.I was very impressed on his knowledge on all mattresses. His customer service was great. Rick is willing to answer all questions and get you what are looking for, for the best price options.
We had a great buying experience and friendly help. Thank you AL
Thank you al!!!!! You’re the best! He helped us with all aspects of our purchase!
As I was approaching the sofa department I came across a young man named Isaak Ramos. I told him I was in need of a good couch, he took me in and showed me different types of couches and comfort levels. All in all, Isaak was a very helpful associate, very fast, professional and kind! If anyone Goes into the store make sure to ask for Isaak!
Steven Camilleri is a great sales person. Steven doesn’t hover around you while your looking at different options, to make your experience enjoying free of pressure, yet he’s readily available for any questions. I 100% recommend Steven to help you meet your home needs.
This location is amazing customer service is great the guy helping me was great answered all my questions helped me find a good deal offered me insurance delivery and let me know what was best for my item. It’s hard to find nice kind people and customer experience is the most important thing when I’m shopping so thank you to Isaak Ramos for helping me with my purchase I will definitely be back.
Great service
Went to Ashley Furniture in Colton looking for a couch. Was greeted by Les when we walked in, shared with him what we were looking for and to be honest I didn’t want to feel pressured by a salesperson. Les was great, he was super helpful but also respected the fact that we didn’t want someone following us around. He was there when we had questions but wasn’t hovering. In the end we purchased a couch and loveseat and was able to get an incredible deal due to Les’ help. Thanks Les!
Super friendly and attentive, and had everything in stock.
Thank you Les
Wanted to thank John for helping us with finding our kids bed. He was very helpful and was very patient considering our kids were running around. We will definitely be back!
Very helpful from liz Martinez
Hyam Zarka is an asset to Ashley Furnature. Her customer service are of high standard.
Had the most amazing service from Phillip. He was extremely helpful and knowledgeable. Look forward to a good nights sleep after my purchase. Thank you Phillip.
Wife and I went into Ashley to get a bedroom set came out with a great deal. Thanks to the sales associate Steven.
I would NEVER spend money here again. I purchased a bed frame from here on 10/4. Delivery was set for 10/6, the bed ended up not being able to fit through my hallway so I cancelled the order and requested a refund. Everything was processed by 10/7, I was told I would receive my refund via check in the mail within 7-10 business days from 10/7. Today 10/17 TEN DAYS LATER they call me and are barely asking for confirmation of my address. When I spoke to Shawna in the Colton store she got an attitude once I started expressing my frustrations. I asked to speak to the manager Kavan who was even WORSE & informed me there was nothing he could do for me since my case was CLOSED on 10/7 and REOPENED 10/17, he continued to inform me that my check will come within 7-10 days from today. Extremely poor communication within the stores/customer care & DISGUSTING customer service from not only the sales woman but the manager as well.
Do yourself and favor and purchase furniture somewhere else. Recieved a mattress defective and have been given the run around for 1 month. After paying 2 thousand Ive been sleeping on the couch. No one seems to care amd theres no sense of urgency. Try calling and you get the run around.
Kavan Pardo was really helpful, polite, and an all around kind of guy. Very satisfied with my experience at the Colton store.
When I go shopping I don't like salesperson following me around. If I need help or I have a question, I will find you. This place reminded me of a used car lot. Another thing IMO, I feel their prices are over inflated.
My Sales Rep was AWESOME !!! I evaluate customer service skill set for a living and Mr. Christopher Duran would have received a nearly perfect review as one of my employees. My wife and I were redecorating my mother bedroom for her 78th Birthday. We simply told Christopher what our budget was and he showed us exactly what we wanted. We almost had to leave out part of the set but Christopher did his magic and we were able to get the entire Bedroom Set for my mother. She’ll be sooo happy. Thanks again. We’ll be back for sure !!!
Helped right away by very pleasant salesperson, who directed me to relevant options. Feel like I got good value on a good piece of furniture. Delivery is within 3 days. Clear explanations and patient with my trying things out. Good experience.
Jennifer was awesome! Wonderful customer service!
Isaac was extremely helpful and patient allowing us to find the furniture that we really liked, not just settled for, so we hope he is rewarded for helping us.
We bought beautiful living room set, the service was amazing and our seller was very nice and sweet. However, we were expecting our delivery to be done in Wednesday (we bought the set on Monday of that same week) and even paid all of the delivery fees which end up being in almost $100 dollars, everything was confirmed until the day that the delivery was supposed to be done I call the store to confirm and they tell me that our order number is not even scheduled for delivery at all and that the next date available is until next week. It’s a little upsetting with the fact that we paid for that order to be delivered and then finding out that your order it’s not even out.
Everyone was nice and helpful, but I have a little problem with some of your policies. I'm a very good customer of Ashley's, I've gotten numerous items from you guys including electric sectional, bedroom set, book case and other small items. Throughout the purchases I've received 2 hundred dollar gift cards, everytime I try to use them there's always a stipulations for the item. Today I purchased a bookcase I couldn't use neither of my gift cards towards my purchase, nor could I use my Ashley's credit card as well. So therefore I'm a little dissatisfied about the situation.
Got a lot of good stuff here like chairs and tables. Ya'll gotta check out Ashley's some time. I'm sure they have what you're looking for.
Great furniture store
The WORST customer support service I’ve ever experienced. We bought 8 dining room chairs, which they had plenty in stock and we were able to pick up the same day from the warehouse. As soon as we got home and put the chairs together, one chair had wood rot and the whole leg broke off as we took it out of the box. I called customer service that night, but their support was already closed for the day. I called first thing in the morning, they wanted to send a technician to “fix” the chair - I told them no, we just want to exchange it for a not broken chair. After submitting all the pictures and calling all week, waiting on hold for hours before getting to speak with anyone, they submitted 3 requests, said someone would get back to us in “24-48 hours” - all 4 times, NO ONE ever got back to us, I had to keep calling. It’s been one month and I still don’t have the chair. All we want is the chair we paid for, non damaged. I should not have to continue calling for weeks. Absolutely terrible experience.
Browns browns and more greys, oversized, unnatural materials and over priced for the overseas made furniture. Same colors and styles past two decades, boring.
Our experience was mostly positive...the sales person was attentive and helpful. The prices were fair, but selection was limited for what I was looking for. All said, we were happy with our purchases and for the discounted pricing that was offered to us. It is always appreciated when a business is agreeable to providing some wiggle room in their pricing. My mantra for living 62 years on this planet. . ."if you don't ask, you don't get."
Sara, at the Colton location was a great sales rep and took good care of our family when we were looking for a dining room table.
Was not a very good visit. The cells people work off commissions they're very pushy and they follow your every step around the store. You can't even stop and look and think about what you want. I will not be purchasing from them.
Menos de un año tebenden aseguransan por 2 años que no se hasen responsables
I’m screaming this off the rooftop to anyone that will listen. If Ashston walks up to you trying to be your sales rep tell him NO. He does not answer phone calls or text messages. Like hello Ashton you are a sales rep at Ashley that requires you to answer phone calls and text messages. We ordered a couch and it was supposed to be delivered. Delivery day came and couch never showed. When the couch never showed up we’re making phone calls trying to see what happened. You think Ashton answered the phone or text messages. Nope clearly he don’ about his customers. Finally get a hold of him and he nonchalantly says we won’t get the couch until October. Keep in mind this couch was ordered months ago. So now you’re telling me I have to wait two more months. He’s just trying to get the commission. Which I’m changing sales reps so he doesn’t get the commission. Ashton expects us to seat on the floor. How are you a sales rep and you’re trash at your job! Lucky we started talking to a lady that was willing to help us get the couch before October. If she’s successful I’ll update this and put her name.
Around a month ago we bought our living room set here, they have lovely furniture, but honestly, some of the employees need retraining as to customer service plus some don't even know about the sales going on, they give you incorrect information. Some employees at the counter where the payments are processed are rude and seem like unhappy with their job or bored, when we were having a correction made on our account over an error they made, the employee that was processing the correction told another employee "tell them to sit, I don't need them here" when we were right in front of him. I honestly don't understand how the owner hires employees that don't like their jobs, the sales would probably triple off if they would get better customer service, because most clients prefer to go where you are treated with respect.
The salesperson was nice however I don’t understand why your checkout system is sooooo LONG. This was for my daughter , the last time I purchased multiple items one was damaged so I declined to pick it up . However, your finance department managed to credit the wrong credit card. They credited my Ashley’s account not the Visa card that I purchased it on. Which I was very upset about they would not change it back.
Bought a couple dressers one was broken upon arrival and the other was missing screws. It took one week for the technician to come but could not fixed it so he offered a replacement. It is now two weeks and they just scheduled the deliver in the next two days. I guess you get what you pay for. Cheap price equals cheap craftmanship. Customer support is a pain in the butt. No help at all. Store cannot be reached by phone and always directed to a call center. Ashley you put "Made in America" to shame. Get your act together guys.
Very worst place they delivered my furniture after 6 month I advised to everyone not going this place they playing with people
Stellar customer service by Johnny. He was easy to work with and helped me get exactly what I needed. Pleasure to do business with Ashley. ***UPDATE*** After a mix-up that wasn't really anyone's fault except maybe mine for changing my mind at the last minute, Stephanie stepped in to get it resolved even though it wasn't her order.
Ash gave great customer service ! I tried to order on the web site and had nothing but problems, so, I called the store and they connected me with a sells rep (Ash) he was amazing! Thank you
I bought an entire bedroom set from the Colton, CA store. When it was delivered today, July 26, 2022, the delivery team hid that one side of the bed was damaged. They said yes when I asked them how the installation was going and if all the pieces were undamaged. However, we caught the damage during our inspection. The delivery staff took pictures when we called out the damage. They said Ashley Furniture would call us immediately to replace the bed or damaged part. To be proactive, since I didn’t trust the delivery team, I contacted the Ashley Furniture sales representative that sold our bedroom set, and he referred us to a customer service number. We are now working on getting the bed exchanged, which means they have to send a technician first to inspect it. Not sure why this extra step is needed since their delivery team took pictures of the damaged piece, and they have the information. And, of course, the sales rep hasn’t followed up to see if we are getting this resolved—horrible experience with Ashley Furniture so far.
Totally beautiful furniture selection. Sara Bella was our sales associate and was fantastic to work with. I felt understood, cared for, and my transaction was a big success. Thanks team!
Mitchell, was excellent he did not follow us and let us see what we were looking for. Mitchell, Listen to us as to what we needed and directed us to the right area. He checked back in when we had questions, and was able to answer them. He made our purchase easy for us. Thank you Mitchell.
Customer service was amazing!!! No pressure to buy things we didn't want and got the financing we needed.. Will always go to Ashley's for my furniture needs ❤️
Much much better experience than the one I had a few years ago. Phil was awesome and Anthony (manager) was great too. I highly recommend going here, but asking for Phil or Anthony. Got a great deal on some furniture. Will definitely go back.
This place is overpriced and the furniture I bought was really bad quality, I will never buy anything at this place
Very good service 👏
(Translated by Google) I found what I was looking for, I requested service in Spanish, Yajaira Castillano attended me, friendly, explaining me very well, I decided to make my purchase and today I will have it at home. Thank you ☺️ (Original) Encontré lo que fui a buscar, solicité servicio en español, me atendió Yajaira Castillano, amable, explicándome muy bien, decidí hacer mi compra y hoy la tendré en casa. Gracias ☺️
Just bought full size bed at Colton,Ca homestore!! Chose to install it myself since installation is $180!! Once items were delivered the hardware from the rails were missing.. called C.S. & kept transferring me then hanging up on me multiple times until someone answered me then SHE gave me an Attitude!!!!! Never again shopping here Going to Mor, Livings Spaces, of Jeromes.
If there was a "0" rating option, that's what they deserve. They have the worst delivery/pickup service. The whole experience got me really stressed out. I will never go back to any Ashley Furniture Store.
I was helped to purchase a bedroom suite and dining table set. All went smoothly and my items were in stock and will be delivered on Tuesday. I am excited.
We ordered a bedroom set that includes a bench from them about a year ago. This bench never came. We never cancelled the bench, because customer service on the phone always told us that we have to go to the store to cancel it. Ok. Then we went to the store, and it turned out that THEY cancelled the bench already, 2 months ago. Wow. So then, they printed out the receipt for the cancellation.. and it showed that the bench actually was included in the deal and has $0.00 value to them… so this means, if someone cancels the bench, it won’t change the balance on our account.. meaning, we won’t get any money back. Shouldn’t something like this be disclosed to the customer beforehand? If it doesn’t give any money back, then we would like to keep waiting for the bench! When we asked for the bench back, they said that the authorization had expired because we cancelled it 2 months ago.. Excuse you… we did not.. we were told that we had to go to the store to cancel.. can’t be over the phone.. and that’s why we are here. My wife and I are both nurses and we are aware of different types of communication. These people talk down on us, thinking that we can’t speak English and understand their bullying. That is right. These people are BULLIES that don’t want to help the customers to get back what they deserved. Cancelling our order behind our back because they can’t get it in stock, that’s ILLEGAL! Stay away, it is not fair that they cancelled the bench and kept our money!
Daniel was really cool super professional salesman. Easy laid back shopping experience Beautiful showroom
Les went above and beyond to get us the furniture we need. We will definitely be returning to that store in the future.
I would've gave no stars i was able to. I bought a twin loft foot board and head board from here and was under the impression that by the 29 of may it was available for pick up but. Later on I got a call from one of their reps saying the delivery was rescheduled for another day, when I never agreed to it being delivered but now it's going on the 4 time for reschedule? Please don't call me unless you guys are sure its 100 % going to be delivered. I've worked here before in the warehouse before I bet thiere workers are just to lazy to figure out what's really going on with my order. People break dressers trying to throw them on the boards for delivery. They scratch them when opening it with t thiere razor blades and to fix it they have people just go around with the carts and glue it back together or paint over it
I’m love the furniture, we just had coffee table delivered yesterday but noticed a chip of paint on side of tabletop so delivery guy called the tech service to place a claim for tech to come out which they will come on 6-16-22 but after he left my brother in law also noticed table top not flat so texted website to see if could have tech add this to claim when come out. Nobody has called texted or emailed me that they would check this out too. So waiting hopefully they will fix it too.
The sales rep, Stephanie, was very good in helping me look for a bed frame - very knowledgeable, was able to answer all my questions, and brought up things I had not thought about that would affect my purchase. Once I got home realized I needed to add an item to my order so contacted her since she had given me her cell phone # and got it added immediately. Refreshing to work with an employee like this.
Good selection, reasonable prices.
Salespeople are so pushy and overbearing, they make the shopping experience stressful and I will never set foot in their store again!
I had issues trying to order online purchasing with my debit card and my Ashley card, I tried to troubleshoot with LivChat and was not successful. I called the Colton store spoke with Liz and problem solved! She was very helpful and spent time with me until my order went through. Im very gracious and appreciative of Liz!
These people are awesome. Great service with no haggle, low prices for nice furniture. Great option for the whole house. Kind of wish the had options like desks.
False advertising
Great customer service! Nice people made this a fast and enjoyable process
F&F. Faud aka Ed and Frank are the best. Ed made me feel like an individual instead of just a customer. No pressure to buy. Showed me the whole store and answered all my questions. Talk about world class service. His manager Frank provided a no hassle price match guarantee and honored my $50 for my appointment. Call in and make you're appointment TODAY with ED.
Yam did an outstanding job with excellent customer service.
Was looking for sofa sleeper ,sales. Was great didn't feel pressured to purchase anything,final results was a purchase of sleeper sofa thank you Ashley furniture
I’m still waiting for the furniture I purchased six months ago to be delivered.
This place is so difficult to get a hold of someone who can actually help. The salesman ordered the wrong dresser. So I refused the delivery. I had to go to the store and call every day to get my order fixed. They said the warehouse (that’s right behind them) hadn’t processed the return so I couldn’t get my refund or order the correct item. Then they finally ordered the right one and now I have called for two days asking to email me a receipt and they said it will take Two days to email the receipt. So dissatisfied with the company.
The guy said we were suppose to wrap box springs and he couldn’t take it. We used plastic from the new box springs. Know one told us to wrap the box springs that they took. We’re getting aliot of mixed messages. It’s been delivered and is not damaged. Thank you.
So I went to go by a new bed frame with the headboard and footboard in September of 2021, long story short I ended up leaving there buying not only that but a dresser and a mattress and the base for it. I paid over 11,000 for everything. Here we are 7 months later and I still don't have my bed frame with the headboard and footboard. They were for the 7th time going to deliver it on this Friday, but now it's back ordered again till June. I've gone down there to try and talk to asomeone in charge, and when I did that all they could say was they were on vacation for 3 weeks. This is insane. If you don't have the product to give them you shouldn't be selling those items. This will be the last time I ever give them my business.
I was delivered defective product again by this company. Scratches all in the footboard of the bed I purchased. And the matters is sunken. Knowing this company they will say it is less than 3 inches so there is nothing they can do even on a brand new one. Last time I do business with them.
Patti was wonderful and answered all our questions
I will never buy anything from here again. I purchased a mattress it was horrible has no support what so ever this was not the matters I ordered tried to exchange it and the Manger would only sell me another one half off can you believe it. I only had the mattress for two week! Horrible customer service. I will be contacting the better business burial. Ashley furniture is a joke!+
If I could give zero stars I would but wont let me, I should of read the reviews first from this Ashley’s, we went for sofa/couches and nothing was available so the sales representative finally “found” what was available 2 days from date of purchase which now I see was too good to be true, she said we needed to call and schedule an appointment to pick up our couches which my husband did and they come up with couches not being available until May!! We went to store to cancel order and get a refund, and customer service told us that it was showing the date for May, so i don’t know why the sales representative lied, real bad misinformation, so if you’re having this issue I recommend getting your money back and cancel I don’t know why some keep waiting just go somewhere else. Sucks because we’ve bought furniture from Ashley’s before in other state and never had an issue, but we definitely won’t be coming back to this Ashley’s! Please don’t waste your time and believe the negative reviews to this Ashley’s.
Furniture is nice. Bur they do try to get you with "discounts" which I think are fake... if you understand marketing then you will get out with the right Furniture within range of your desired budget.
Salesman had to “discuss” every aspect of the sale with his manager. We would decide on a piece of furniture and then he would leave to “get manager approval” and would disappear for 15+ minutes at a time. This happened a total of 5 times, which was a complete waste of our time. Then, after we paid with our debit card, he said his system was having an error and had to get help from his manager again. This time he disappeared for 30 min. This experience felt more like we were buying a used car from a sketchy dealership instead of buying furniture. Do yourself a favor and don’t waste your time.
Our sales representative, PK, was awesome. He was patient while we narrowed down our top three choices of furniture, and worked up out the door quotes for all three while we were making our decision. We plan to return to the store for more furniture pieces in the near future.
Quality furniture with great sales staff. Sam Franco has helped us a number of times with professionalism and friendliness, while building our furnishings for our home over the past several years. Great experience every time.
Rep was friendly and courteous. Asked for a specific piece of furnishings was unable to locate but I found it on the way out the door. Delivery service ok but worker didn't say not one word and they don't assemble lamps. Having to bring back lamp because of defect
I highly recommend technician Charles Renfro who took the time to fix a defect in a sofa ordered online. He is very professional and knowledgeable.
Danny G at Ashley’s furniture is a stand up guy! Very friendly, polite and knowledgeable. Never makes you feel pressured. Pls give this man a raise because he definitely deserves it.
Everything is almost 50% off online... Sales associate could not give a straight answer why that was the case. They said they price matched though.
I don't understand why not they don't have a high selling sofa in the showroom to be seen? These places are not be catering to the customers.
Thank you Valerie for your assistance today. You provided excellent customer service.
Nice
Great service by Ashley representative House. He gives you space to look around and very knowledgeable of the products.
Daniel Carson help me. Good customer service.
(Translated by Google) Never buy anything from this company again, it's rubbish, the worst ... lousy delivery service, horrible furniture not installed despite spending too much money for 2 houses, all the furniture of the 2 houses to receive service, never to return ..... no I recommend them to anyone think well be careful and do not trust (Original) nunca volver a comprar nada en esta compania es basura lo peor ...servicio pesimo delivery horrible muebles sin instalar a pesar que gaste demasiado dinero para 2 casas todos los muebles de las 2 casas para recibir servgicio para nunca volver.....no se las recomiendo a nadie piensen bien tengas cuidado y no confien
Don't come here!! they are liers, they said 30% or 50% off, lies, the price they say as the regular price is ridiculously high, and with the discount, still higher than the normal price in others stores. You going to regrate if you come. When we were in the store by customer service/cashiers, I saw tow ladies mad, the employees were ignoring the ladies, nobody knows nothing. It should be a warning, but no, we got( with $1000 discount) a terpopedic matress for $4 600. I checked after, and, in Sam's Club it was for $3000 and they give you a gift card for $300. In other stores about the same, around $3000. Well For my entire purchase $9000. Next day I had to returned and tow of the costumer services representatives were with angry costumers, so we had to wait for seller Omar for ONE hour,. and nothing! Days later back again, the lady who atended me in customer service was rude... you already buy, you can't do nothing at that point.
Bought mattresses and Kbed set from this store location of Ashley. Mattress was delivered on time but K bed set was supposed to be delivered in first week of jan but then then they delayed the delivery to feb 2nd week. Which was never delivered and now i call them they say march first week. They being theor own manufacturers cant deliver in time. 60days of delay!!!!!!!! Or atleast they should be honest with their customers….. And not only this, they charged for delivery on my credit card three times for delivery charge…….????!!!!!! Which was only suppose to be one time charge…… and when i call the store they say they cant see the extra delivery charges. So i posted the receipt here with my review which was given to me when i paid the day of purchase. I cant believe they couldn’t see what should be in their records and what was printed out for me from their store & computer system. This is ridiculous and such an inconvenience…. Never going back again….
Sales person emily was great and so helpful!!!!! We will be soon
Kadir was very helpful, respectful and knowledgeable, he helped me a lot during the process. Thank you.
All I have to say is that these people are thieves & liars. Don’t even waist your time buying from this company & if you do, do not fall for any of their “extra coverage schemes”…
We went to look at coffee table and ED was super helpful we ended up buying something else. Thanks Ed for your time
I bought a coffee table and two end tables from Ashley Furniture about 9 months ago. I paid cash. I was told it would be 2 weeks to 8 weeks for delivery. I still have not received these items. It has been almost a year and these items are still on the showroom floor, so Ashley is still selling these items to people. I will never buy anything form Ashley again unless it is in stock.
I had my schedule delivery. I was calling a day before to reschedule because I had an emergency. The day of the delivery they contact me and told me we would reschedule. Two days later I called the store and they told me my bed set had been sold to someone else and that I would have to wait 3 more weeks for my furniture to get delivered. This purchase was made December 7th 2021. Two months to get my furniture is a long time.
Just wanted to thank Ashely's Homestore and Sales Associate Luis Morales. This hands down was the best shopping experience I have ever had. Luis Morales was very professional and knowledgeable with our interest buying a new mattress. He listened to our needs and concerns and was very patient enough to show us several options. Thank you Luis Morales for making this such an enjoyable and pleasant shopping experience . We will be back to see you for our future purchases with Ashley's Furniture.
In November we bought living room furniture with a date to be delivered on before Christmas now it seems it can't be delivered untill mid March after delayed delivery 3 times. It such a inconvenience having no furniture in the living room.overall i would not come back to a Ashley store again.
Abundance of choices. Great service
Like this place employee are super helpful make you feel like home and support you
Stacy provided me with excellent customer service. Thank you,
Great experience. Everyone is welcoming and very informed on the products they sell. We bought dinning table and living room furniture and couldn’t be happier. Everything will be delivered and installed at no extra cost. They definitely earned a customer for life. Thanks again to our Sales Associate Sam. He was excellent.
Myra and Sam thank you for helping us pick our bedroom set! Our customer service experience was amazing! Both of you did an amazing job! Thank you!
I went in asking for a bedroom set but not to show me anything that wasn't in stock. The young lady would continue to show me one set after the other that only had a partial of the set in stock. I was about to leave and then I asked one more time if this set was completely in stock. She said it was but later when I went to purchase one of the items wasn't there but would be available in a couple weeks. I went ahead and bought it anyways. Also I had to constantly remind her to speak up. I know they are trained to push certain items but after you tell them you're not interested they should let it go but she kept on and I had to tell her to please stop. I'm not paying 2 grand for a mattress and box springs.
Before stopping by, I would urge you to have an idea of what you want to buy because if you don't, with all the selections, you may get overwhelmed!
My First Contact when I walked into the store was at reception desk where your are matched with an associate. I was introduced to Daniel C . I was asked what I was interested in and all he did was point me to where I could find Dining Sets. Did not even get out of his chair. Told me to come back if I had questions. After my own search I went back and Daniel was with another Customer. I met Nasim who was a very kind and Patient Sales Associate. Ask for Nasim if you want really quality service. He gave me his full attention and waited for me when I could not keep up with the walking due to my Arthritis. He explained to me the different fabrics and quality of the items I bought. If I could not walk he would take a Photo of items and bring back for me to review. He got me all the discounts advertised and did not try to over sell me on anything. Due to Nasim's Kindness and patience to a Sr person I had a very wonderful experience at Ashley Home store . Thank you Nasim!
Great selection of furniture. Fast and convenient delivery. Sales staff shadow you a little too close for comfort
Poor communication and misinformation. The company mis communicated product availability TWICE. The second time on the day I was expecting to receive the product. I received calls to move up my delivery date which I could not accommodate as I was yet to move in. Which they annoyingly send emails about and called a couple of times even after I disclose I could not move up the date. I was told by the sales rep that the right chaise of my couch would be delivered later as it was not available. That it would be about two weeks afterward. In one of the calls asking to move up my delivery date, they shared my entire order was going to be available sooner. I thanked them but I could not receive my order yet. Fast forward to the call to set up the delivery. They were going to deliver the table, and explicitly asked if I was okay with receiving half of the couch, since the chaise was not in stock. I said yes, as I would at least have some sitting area. Day of the delivery, I only received the table. I called to find out about it the couch, and now the other half of the couch was pushed back a month. I had selected Ashley furniture because of their product availability. Because there were other couches I liked, but were not available for a few months. So thanks to their failed communication, I have lost time I could have spent waiting for a couch I would have preferred than settling. Thank you Ashley furniture.
(Translated by Google) I have bought most of my furniture for my house here in this store in this location, the furniture is nice Unfortunately the service has always been lousy! If they had better service and a better disposition, they would sell more !! Costumer service socks! (Original) He comprado la mayoría de mis muebles para mi casa aquí en esta tienda en esta location , los muebles son bonitos Desafortunadamente el servicio siempre ha sido pésimo ! Si tuvieran mejor servicio y mejor disposición venderían más !! Costumer service socks !
Very Good experience at Ashley. Stacy was very helpful. Thank you.
Ashley's furniture looks really nice but in the long run is very cheap I give it a two-star
Manny and Mitchell helped me during my time here and made sure that I was taken care of.
Worst experience of all. They were not customer friendly. Waited 20 minutes for someone to help me. When I got help the salesperson gave me a price. I asked if their any other savings. He said he would talk to his manager. The manager came back with a higher price than what the salesperson gave me. I asked to talk with the manager. His attitude was really bad. I told him he was not customer friendly and could he honor what the salesperson gave me. He refused. Worst experience ever.
When we entered the store they immediately wanted us to sign in with name and phone number and assigned us a salesperson. Made me a little meaty initially but he gave us the freedom to walk around and look on our own and checked with us periodically. They have a great selection and we found several dining sets we liked and decided on one. We were very happy to find out we could get it in about 2 weeks. No pressure sales and very professional. Would definitely shop here again
Do not purchase Tempur-pedic beds here!!! Their exchange policy what they tell you when they sell you is totally different then what’s true. Please do yourself a favor and buy at Tempur-pedic directly or at a store that clearly states that you can exchange before 90 days scam scam scam!!!!! Their customer service is horrible over the phone can’t fix anything and the people at the store tell you call customer service ,customer service tell you go to the store you purchased your furniture it’s a big Circle jerk!!!! Do not buy please save your $$$ it’s better to pay a little more with a better company. Even though we were overcharged.
Got an awesome deal on a new dinette set with matching server for 55-60% off. Noe, the salesman was very patient and attentive with us. We headed for the door 3 times and made a new purchase each time. Finally left on the 4th exit. I couldn't pass up the spectacular deals going on right now until Black Friday. Ashley Store Rocks!
Great customer services thank Chris Duran for your help. Great prices!!!!
Good furniture isn't cheap! Lot's of sales people on the floor.. They pretty much leave you alone until your ready to spend that money!
Garbage. I've bought from Ashley in the past. It used to be quality constructed. I bought a full bedroom set. Frame, nightstand and dresser for $1500. I've had more solid furniture from Walmart. The salesperson was very helpful and went out of his way to compare items, prices, and what was actually in stock or would take weeks to be delivered. Unfortunately, there wasn't much quality stuff in stock or much that could be delivered this year.
Parked in the managers spot on accident here. She parked her car in front of mine and wouldn’t let me get out? Really? I had to call and ask several employees before she made a sales associate move her vehicle for her. Petty! Awesome customer service lol
The store needs more credit card processing terminals! It took awhile before one came available!
Nothing like walking into a Furniture Store and having a registration counter right at the door. "Do you have an appointment" I was asked. To which I replied, " am I at a Dr's. office, do I need an appointment to look at furniture?" Rude people, I should have learned my lesson from years ago about Ashley.
Our experience was excellent. We walked in and greeted by the greeter, then Danny G stepped in and introduced himself. We were looking for a new couch. Danny gave us room and space and checked in as we went around the store. After we decided upon the couch we liked Danny walked us through the checkout process even encouraging us to try out a new mattress for a $50 credit on our couch purchase. It was a smooth, easy experience from beginning to end.
A lot of good deals
They were on time and we had no issues went very smooth
Great selection of sectionals. Our sales person, Karen was knowledgeable and assisted with options. Our sectional was delivered in a few days and delivery went smoothly! I would recommend Ashley!
I had ordered furniture in July 2021 and I have yet to receive my furniture. Apparently, some items will not be available until April 2022. I knew that they were backordered but they told me Oct. and I asked for partial delivery on some items and nothing arrived and then I called again and once again was told Nov. 21. So I gave up and canceled the whole order. No pics to show because have to furniture to post pics off.
(Translated by Google) Excellent service from Mrs. Raquel and other colleagues (Original) Excelente servicio de la señora Raquel y demas compañeros
Way over priced. The markdown is still way over priced.
We went to Ashley in Colton store, to buy few items. However, since only very few employees were wearing masks which concerned us tremendously, we only purchased one item, and left the store quickly. At That indoor store, lots of sale personnel, all at very close proximity, and no one including the manager, were not wearing mask!!!! This behavior are the main causes of the wide spread of COVID, development of new COVID mutations, death of many more individuals and our economy not fully recovering . All due to such irresponsible policy of companies such as Ashley Store!! We hurried out of that store, only purchasing one item, since our sale lady was the only one in the store who was wearing mask, and not buying most other items that we went there to purchase. Ashley Company SHOULD promote safer policy for it’s employees and the customers. Remember that we are still in middle of a PANDEMIC!!!! Very disappointed!!!
Sales people in Riverside are great especially the lady that helped us and the delivery and setup fantastic
Horrible experience !such a headache this company . Rude and incompetent, they don’t communicate even with each other ! Horrible customer service , watch out they will sneak in $499.99 furniture insurance and not even tell you or ask you if you want it !
We enjoy shopping at Ashley's we buy all our furniture from Ashley's the employee Julianna always give great service and support....
I’ve always shopped at Ashley’s for many years now. After dealing with several salesmen I can say by far Raquel was the best and easiest to work with. Before purchasing my sectional sofa this time around. I was working with Rick and he didn’t meet my needs and suggest I should go buy elsewhere because Ashley’s wouldn’t work with the payment that I wanted. I was about to leave when Raquel approached me and suggested to give her a chance and she would work with us. We agreed and it was by far the beat choice because she managed to help us and was extremely kind and patient throughout the process. Ask for Raquel!
Rude, to say the least!!
(Translated by Google) Two months after I bought the reclining sofas they had been damaged, they were fixed at my house as if it were a workshop and it was damaged again (Original) A los dos meses de haber comprado los sofás reclinables se habían dañado lo fueron arreglar a mi casa como que si fuera taller y se volvió a dañar
Got to do something about being able to take your stuff home that day. Had to make an appointment for tomorrow. Drove by the loading docks. Not one vehicle at the dock nor was anyone in line. Inconvenient.
Tammy is very nice and helpful. Helped me purchase 2 major purchases for my home, Thanks Tammy!
I came in with knowledge of what I wanted to buy. Raquel was nice and pleasant, even when I inquired if Ashley would match online prices for furniture Ashley carries. She assisted and made sure I was getting the furniture I wanted. This was my 2nd good experience with Ashley and I'll definitely return in the future!
I went to buy a bed and dresser, I got help from Homa, she was so helpful and very kind, my experience at Ashley’s was awesome and I will definitely go back. Ask for Homa she’s awesome
We had an outstanding experience at the Colton HomeStore. We cannot say enough good things about our sales person, Daniel, and the store manager, Francisco De Leon..The items we purchased arrive in a couple of weeks, and we are so excited. Please visit the store if looking for quality furniture..😁
Great friendly service
We highly recommend the Colton store sales associate Karo Hernandez. We were met by her at the front door, and she helped us find options of the item we were looking for. The best part about her was that she was helpful, knowledgeable, and let us browse the store without following us like a primal animal after new prey. She made us feel comfortable and not on the defensive like some sales people can be. Because of that, we ended up buying more stuff than we planned. Kinda funny, but her personality worked best for us. We wish her much success in all she does.
Terrible service! One small item they wouldn’t pick the same day! They said they are to busy to help pick my one little item! Don’t ever buy from them!! Terrible!!!!
My family and I arrived and was promptly greeted by a young lady named Katie. I mentioned what we were interested in and then she led the way from there. Showing us different options and giving us the space we needed without hovering over us. She indicated that she had 5 yrs experience, but it seemed like she had been working there for 20 years. We ended up purchasing several items mainly due to Katie's knowledge and helpful opinion when we were undecided. Good job Katie 😊
Terrible service. They gave us a delivery date. Confirmed by email and telephone. It didn't come and when I called again, they said it was to be 3 weeks later. We had already got rid of our old furniture. I spoke to corporate manager who was no help. They didn't even have it in stock yet. We were sent an incorrect email . Online orders, delivery and customer service is terrible
Well, their are so much to choose from, many workers to help you I will be going back again. Will go back on one of my breaks., From work.
The in-person customer service is just as horrible as their telephone customer service. Can't get much help from anyone.
This review is for the Colton Store. Not a pleasant visit. Did not feel any warmth or friendliness from the staff there. While walking in, a apparently, unhappy customer was storming past us out the door warning 'not to buy anything here.' Maybe that set the tone. Lots of furniture. Sales person could have done more to help. No biggie tho. Went out to Palm Desert store the next day and bought furniture. The people there seem like night and day in comparison. Same company. Go figure. Good road trip.
We bought 90% of our home furnishings from a store that became ashley home sores John Dobbs was the best salesman they ever had he pushed and showed that you were buying quality at a fair price. We still have most of that quality furniture that we didn’t pass down as our kids grew up and moved away. we bought a complete bedroom set from another store. The salesman was really good ;but like John use to say buy the best furniture you can afford: we cancelled that sale and went back to Ashley’s and they are delivering our newest bedroom set hopefully on Monday
Bad service at all !!! We bought furniture in the store and the delivery never happened then we went back to the store to cancel the order and the manager said "" yes of course "" and 4 days later we are still waiting for the cancellation of the order, but nothing happens! ! !! They just want to sell furniture and they don't care about the customer! Bad bad service!!
BE CAREFUL! Horrible Experience! Please Read all there (FINE PRINT)before you Spend your money there! I forget the girls name but she said they call her PRINCESS, totally Disrespected my wife and kids by telling me to call her that! Far from being One for Dam sure. Anyway we bought a set of Sofas few weeks ago, the love seat came damaged with tears i reported the issue few Minutes after delivery. They said they were gonna send a technician to take a look at them. The lady who made the appointment for technician said if I would of reported 72 hours of delivery they could of replaced the love seat. Keep in mind I reported it minutes after delivery and I have proofi did! So I went in to store to tell them what there representative told me and said they didn't now anything about the 72 hrs that it was new to there store was offering. Bunch of Lies and everyone is pointing the finger at each other. Please Please read all the Fine BS prints. WILL NOT SPEND ANOTHER DOLLAR AT THIS LYING PUT TOGETHER STORE.
Went in looking for some couches and ended up walking out with some couches and a brand new mattress! Very satisfied with kimberley she helped us very much.. anyone looking for brand new furniture , Ashley's is the place to go and ask for Kimberly !!!!
To many collection to buy
Our sales person was straightforward and helpful. She price matched a lower price from another store, and delivery was great - both communication and physical delivery. Overall a great experience. Oh,.and we are enjoying our new couch and chair. :)
(Translated by Google) Very bad service with yajaira the sales person plays for appearances (Original) Muy mal servicio con yajaira la persona de ventas juega por las apariencias
Joshua was very helpful and accommodating. No pressure, just friendly assistance.
Since coming to Ashley's for years multiple times I have nothing but good to say about it. The customer service is excellent, the verity of selection out of this world. Price seems crazy but they are always having deals. 50% off plus no interest for 12 months. Labor day sale is the deal of a life time.
This was my Wife and I first time buying furniture, and it was an amazing experience! Earl Martin is an exceptional asset to the company! He made the process so smooth for us! Because of his excellent customer service, we will definitely be back!
We have been shopping at the Colton store. We have bought 3 decent sized orders. What I have found is that if you want good customer service, you have to go to the store where you purchased the goods. Although, even one of those left us angry and unhappy. You cannot get the store on the phone. Calls go straight to corporate and it seems like they are out of touch with the retail side of the business. As, even after messing something up and trying to fix it, I was told to contact the store to make sure the problem was fixed. I was even told the corporate folks don't like calling the stores because they can't get through either. Very frustrating. I moved to a different county so just running over to the store is not an option. What they are good at is having things in stock and being able to deliver them in a reasonable time frame. We bought some items from Mor Furniture and their delivery dates are 2 months or more out. Another good thing is the delivery crews. Friendly, fast, and efficient. Ultimately, Our sales professional at the Colton store is Earl Martin We were so put off by the phone customer service that we were done with Ashley's as a whole. But, Earl is the absolute best so we went back and ordered our living room sectional from him, as he is that good ,that even though we don't like the company per se, we like working with him enough to have gone back for another try. I'm hoping they redeem themselves on this last order.
When we purchased our sectional , I asked the salesperson if this was in stock she said it was two days later a phone call from her she said it wasn't going to be delivered on the day she promised
It was great the best ever, my husband and i were shown a wonderful sectional that was so gorgeous and extremely comfortable. Our sales person was so knowledgeable and so professional. I think he was the best sales person we have ever worked wit, he deserves a 5 rating
First and will be last time i’m buying from Ashley’s. Ordered a dining table and they promised to deliver and set it up by August 19th. It was delivered with missing leg pieces so they said they would make another delivery on August 21st and they never show up. Called 3x and they said that they will call back and never did. My tables just sitting in the kitchen and can’t even set it up. Worst service ever!
Fantastic service and fantastic prices! Better than any other furniture store I’ve been to in both ways. Thank you guys so much :)
I placed a phone order with Homa at the Colton store and everything went very smoothly and she was very helpful!!!
Expensive, cheaply made furniture and pushy salespeople
I ordered a bedroom set in June. I was told I will receive the dresser and nightstand three weeks after I received my bed and chest. Here we are 2 months and 2 weeks later and I just got a delivery confirmation 8/12/2021.
Sara Bella was very helpful with us choosing the best couch.
While the shopping experiience was nice and they have an excellent selection, we were VERY disappointed in the delivery time. We specifically mentioned that we did not want to purchase something and wait weeks or longer for it to be delivered. They set up a delivery time for 3 days from the tihe date we purchased it. Then, we received a call the NEXT day, after purchasing it and it was delayed by 3 weeks! NOT HAPPY with that AT ALL!
Some of the worst customer service I have received. I only received one of the mattresses I ordered on delivery day. When I called to inquire about the other mattress they offered me a delivery date one week later. I had to go down and pick up the mattress myself. As “compensation”, I was told I would receive a free mattress. When I arrived to the store, I was offered two pillows instead, And told that the last representative made an error. Those also didn’t arrive on the date they told me. When I called to ask about those a few days later I was told that they were already delivered. In fact, the pillows were delivered the following day. I called the store several times, texted the sales representative, call the support number and receive the same response from all of the representatives. This is definitely the last time I will shop here.
Great experience, perfect customer service
High prices
They charged me $400 for something I canceled from my order & I never picked up from the store. While trying to resolve this issue, they NEVER answer the phone. I've wasted countless hours trying to get this resolved. I will never buy a single thing from this store ever again. Horrible customer service.
I really enjoyed my visit here, the employee who helped us was named Pedro. He was super nice and respectful, also spoke Spanish. Ask for Pedro if you come!
(Translated by Google) Excelent service (Original) Exelente servicio
I had an amazing experience at Ashley's. They have beautiful furniture and amazing prices. I recommend everyone come get their furniture here. Steven Camilleri help me today an he was very professional, patient, and knowledge. I highly recommend you ask for him for any and all your furniture needs. I have already told all my friends and family to go to him. ***Update I took a friend to Ashley's to see Steven Camilleri and so happy I did she got everything she needed at half the price of other furniture stores she had been to. The only down side was that I ended up buying furniture too! There furniture so nice and the variety is amazing.
Go here and find all the furniture that you want and write down all the numbers and then go home and order it on the website for about 20% less.
Very professional, didn't hover much. Very helpful and courteous.
Great experience and service!
They sell Cheap furniture that falls apart Bad customer service and there sales people lie about the quality of there products
The people at Ashley’s are helpful and they don’t push you but something you don’t want. I bought some mattresses for my daughters beds and they where really helpful in trying to find the right ones for me. Im really satisfied with my purchase.
Hello I bought a very expensive Tempur-pedic bed from Ashley furniture in Colton California around June 1 and as soon as l slept in the bed the first night we noticed that the motor on one side of the bed was quiet when used while other motor on the opposite side of the bed sounded like an old garage door motor. I called Ashley furniture the next day and they told me the next available appointment for a tech to come out to our home was July 6 in which l already had an appointment for another issue. The tech came out stated that the motor was defective and some 3rd party would contact me but they did not and today is July 16th. I went into the store in Colton CA and spoke with customer service and the customer service worker looked up the account saw the motor was classified as defective and said she emailed the department that takes care of these matters and she would call me to let me know how they would proceed to solve this probably but she’d never called and that was July 13th. Still no help so l will be emailing up the chain of command to the CEO Todd Warnek of Ashley furniture tomorrow and filing a complaint with my bank . If l don’t get my money back l will have to file a small claims suit unfortunately. I was a good customer with Ashley furniture spending a little under 17,000 cash these past few months. This is not good business . Sincerely . L Simmons
Thank you Mayra you been very helpful , Also Thank you for Anthony for the good deal you gave me.
Great experience. Jennifer Lopez was absolutely fantastic. Knowledgeable and gave us space and frequently checked back with us.
Big inventory, found what we wanted quickly. The sales person Homa Sherzoy was very helpful with assisting us with our selection.
So disappointing! My 82 year old mother needed a new bed and she was given a quote, but the employee gave us a minute to discuss it between us, but then sent a different employee back over to us. After an hour of trying to sell her a more expensive mattress he would not honor the price she was originally given. The first guy “left due to an emergency” Apparently they did the same thing to another couple we talk to when we were leaving (with no purchase) They play games with the price, and it’s sickening that they put my mother through that. Just be honest and sell the dang furniture!
I went to Ashley Furniture to buy a sectional sofa. Sam Franco helped me and went above and beyond. He showed me multiple sectionals and was patient with me as I made my decision. While there I remembered that I also needed a night stand. He helped me choose the best one matching my dresser at home. If you need to make any type of furniture purchase ask for Sam Franco in the Colton location. He will take care of you. He is professional and very knowledgeable.
very good
I went looking for furniture. Hoping that they were having a big sale. I fell in love with one piece of furniture but it is a little pricey.
our experience was good the young lady,Sandra was very helpful n answered our questions.. I would reccomend Ashley to Family n Friends
Absolutely horrible experience! Ordered a bed 2 months ago was told it would take a month, sure fine. They then completely missed the original delivery date and never even called to inform me. 2 weeks after the delivery date I get messages stating that they can deliver my order "early". Spent an hour trying to just get through to someone over the phone to only be told that they have no idea what happened to my original delivery date, nor can they explain why nobody ever called and told me that my date got pushed back another month! Now I get told that they can only deliver on Saturdays, which is incredibly inconvenient for me. I explained to the salesperson very clearly that there were specific windows where I could accept delivery, so I should have been made aware of this during purchase. Now I am going to have to wait yet another month for actual delivery. I never would have expected such a large company to behave like such a fly-by-night organization.
My girlfriend and I had wonderful time walking through your showroom and with our purchase. We have walk many showrooms and I must say yours was very inviting and helped paint a visual on how the product will lookin our home. Working with Daniel Carson and his manager was a pleasure. They never once seem pushy as same salesmen do and always explained the options, and allowed us to make the final decision comfortably. We ultimately made our purchase for a bedroom set and mattress, and decided to go elsewhere for our couches. Daniel never once downplayed your competition and welcomed us back if we were not happy with what they had to offer. We ended up coming back that same day to purchase a dining room table, but instead purchased couches with Daniel. Again, he was never pushy and always offered options and never crowed us to make a decision. Unfortunately, we run out of time, but will more than likely return to finalize our dining room purchase. Please commend Daniel on his excellent customer service skills, as he is a valuable asset to your company.
Danny was excellent, He helped us get everything we asked for. Thank You Danny Kim
Stay away from this place all lies. When I purchased my recliners I purchased the warranty as well. Well a year later they stopped working and now a year later after multiple calls and the run around still not fixed.
Went to Ashley’s Furniture HomeStore today & had such a great experience with Raquel Corona. She welcomed me & my family to the store & introduced herself very professionally. Right away she asked us what we were looking for & she wasted no time to show us what this store has to offer, she got straight to the point, which I liked very much. Raquel gave us time to look around & she checked on us every 15-20 minutes to make sure we were okay & if we had any questions. We left the store with a XL tv stand, living room set & dinning table set, we were extremely happy with our purchase, above all Raquel made us her top priority. I will definitely be returning to Ashley’s Furniture HomeStore again, ask for Raquel Corona, she was awesome! Thanks Raquel & Ashley’s Furniture HomeStore for great customer service!
It was our first time at Ashley's and Raquel Corona made us feel so welcomed and at home. We came out with a dining set and living room set of our liking, Raquel gave us the best customer service ever. Ask for Raquel Corona she will make it worth your trip to Ashley's Furniture store.
I purchased two units from your store one online and one in store they are taking is absolutely ridiculous time to get here also pay for delivery on both of them with assembly but I am disabled so I really can't afford that so I was get somebody to help you pick it up I was told since I said I want it deliver and Assemble there was no way they could change it I feel like they are keeping me hostage and making sure they get their money I asked at least 3 people they all said no way to change it ! I will not pay what they want and I will pick up my furniture!
Poor communication and an overall bad experience! I purchased a dining room set that was to be delivered on Saturday the 12th of June. The delivery date was listed on my invoice and I also confirmed the date by way of text through Ashleys automated system. I received a call on the date of delivery at 3pm telling me that my delivery was never scheduled. This was even after the girl on the phone said she saw my text confirmation on the computer and had no explanation for what happened. She said she would find out what happened and call me back. I never received a call back and I wasted a whole day waiting for them, but wait, there's more. I called them the following day to try and get some answers, only to be told once again that they didn't know what happened. I told the girl on the phone I would not be able to take time off of work to wait for the purchase, which, I was hoping to have by the following weekend. She offered to refund my delivery fee if I would consider a different date, I said I would call her back. The following day I confirmed with my boss that I could take a day off to accommodate this new delivery date, so I called and accepted her offer and we reschedule for June 16th. This delivery date was again confirmed by them on the phone. Guess what? I received a voicemail from another Ashley employee on the 15th stating that the earliest they could get me my purchase would be on the 20th, Fathers Day. Fathers Day is the reason I wanted this dining set to be in my home in the first place. Ashley Furniture, Why are you setting up and confirming delivery dates that you have no intention of keeping? I called the store only to be told to call back and dial a different option, which I did and requested a refund. I was told it would take 15 days to process since I paid on a credit card. 15 Days? So now, I don't get a dining room set and have to wait another 2 weeks to get my money back. Really sad since I liked the set.
Good luck trying to return something here with their no return policy. I switched to COSTCO. I earn points of the purchases I make and collect back some money by the end of the year. This store showed a complete disrespect to the Military family.
Love the furniture but if you are wanting to buy any kind of decor expect it to be pricey! Throw blankets were ridiculous and not even good quality!
Still have not received my delivery. Wow. I didn't know they would take that long for just a sofa.
Love the sales representative that helped me. She’s great and help me so much. Her name is Princess. Extremely nice and helpful. For sure coming back to purchase my furniture.I like the store and customer service you won’t regret it. I come from hesperia and it’s worth the drive.
I bought electric bed 3 weeks ago I paid almost 7,000 and they delivered 11 days ago but the guy who delivered he didn't set up the bed. The reason he gave me is because he had to take back the 2 night stand because they were damage so he can't set up the bed because he's not delivering everything,,, but he told me that the guy who's gonna bring me the 2 night stand he will set up my bed,,, but until now nobody wants to set up my bed I been calling the store and no body answer my call I'm very disappointed very bad service NOT RECOMMEND
Jennifer was very knowledgeable about the stores inventory. She was very fast in helping me and she was very professional. She is awesome!
they have a lot of nice furniture, on fortunate there sale people have trouble communicating with their buyers, had issues with two of my purchases.
Had a great experience. The lady who helped us was great and friendly. Will definitely come back.
(Translated by Google) They were good but the current service is lousy (Original) Eran buenos pero el servicio actual es pecimo
Great experience. Very patient and I understanding staff
Worst customer service ever!!! We've had 2 pieces delivered damaged. Put in a claim immediately, of which they have no record of. Made a second claim a month later, that they have no record of (even with me giving them claim numbers). Finally have a claim processed 2 months later, only for them to tell me the piece won't be in for another 2 months! Will never buy from them again!!!
Bad Customer service ,
I enjoyed my visit a Ashley’s Home Store. “Just going to look” turned into a full on purchase of our living room furniture and dinning table! Super thankful with Monica she was beyond helpful. We were there for about 2/3 hours and was very patient
When you walk in you have to sign in and get paired with a salesperson. If I wanted to deal with the pushy sales people I would go and buy a used car.
Nice bed frames of all choices! 👍
Nice people very helpful
They have the worst customer services and worst warranty department took me like 3 months just to exchange my sofa sleeper which been breaking ever since I call it in 3 months ago do not recommend to get a sofa sleeper from them and rude services on some of them hang up on me for no reason
We love our purchase of couches
Worst experience ever! Wait time to get your furniture after you order it is about 5-6 months!! Even though they will lie and say 6-8 weeks. We ordered our furniture in Feb. with arrival of April 7. It got “delayed” twice and no one ever reached out to us to tell us it was
Ashley furniture is always top notch and expensive, but this 50% off memorial day sale is awesome, happy wife happy life right!! Totally recommend. Lots of nice innovative pieces go check them out.
Was dreading going to buy furniture today but when I walked in I was immediately greeted by Kevin. He gave me his personal cell phone and pointed me in every direction I needed to go. As soon as I found what I wanted I called his cell phone and he came right over to assist. He then introduced me to Anthony who helped finalize everything. By the time I left I had walked out with 3 whole rooms furnished with an amazing deal and amazing service. I will DEFINITELY be back again when it’s time to buy again. I am SO excited for my purchases and can’t wait u too they’re delivered in only a few days.
Great prices
The salesman absolutely lie about the item you choose to purchase is in stock or will be by your delivery date. They know they are backed up and not able to fulfill the sale but they do it anyway. My daughter bought a home purchased the couch on jan2nd paid in full and still has not received it. She lost wages for taking the days off of work and they continue to say it’s back ordered when she made sure to have the salesman check inventory on date of purchase. He assured her over and over it was in stock and obviously it’s not. So my question is y would they continue to sell a item clearly knowing it’s on back order and the people who have been waiting will get first ? And you cannot contact anyone we tried for 4 days of a total of 8 hours to be told you must email them and then they will respond with-in 48 to 72 hrs. I have never in all my years here on earth have come in contact with a store that lies and gives the worst service.
Bought electric reclining couch and chair on March 18 couch got delivered 3 was later it was ripped when it came out of box delivery people reported to dispatch but no claim was written up 3wks later after I had To go to store tech came and a week later new arm. My chair was supposed to be delivered on April 13 then 15 then 18 then 27 finally went to store. They say possible 27 may. I told them no wanted money back offered me another chair not the electric recliner but a manual I could pick up on 7 at 11:30 at warehouse then got phone call saying complementary delivery on 8th between 12:15-4;15 . I took dog door off moved and cleaned floor took sliding glass off. For it to get to be 4oclock I called them they say changed my delivery day till the 11th cause they had old address. They delivered my couch and arm to right address but all of a sudden they had wrong address for chair. I lost 3-400 dollars missing work and will have to take 11 off too. I would never use them again beware their liars and cheats
I love Ashley’s furniture. Edward, my salesperson always does an excellent job assisting me with my purchase.
Ask for Danny G. !!!!!! Ask for Danny G. !!!!!! Ask for Danny G. !!!!!
I has the pleasant experience of working with Mitchell S. twice this week. The first visit was to take a look to see products. It was refreshing to have someone who listened to my requests for specifics I was looking for. Today, I had the pleasure of finding an even more suitable product and even my husband said he would we happy to work with Mitchell S. again ( husband does not like sales people). Mitchell was professional and personable too. Thanks again!
Ordered couch and love seat on 3/13/21 told it would be delivered on 4/29/21 called on 4/29/21 to see when it would be delivered told maybe get them by 5/23/21. They said the “warehouse ” should of contacted me about this change. They were going to file a “complaint” with the warehouse for not calling me about the change. LOL who are they trying to kid. They are the “warehouse, manufacturers, delivery” they need to listen to their own promo ad you hear when calling them. will never ever buy anything from this place again, fooled by their lies!!!
Great Service by James B. Great information about the Furniture and Great help.
Great friendly staff, Matt was very helpful and we walked out with a new king size bedroom set and Queen mattress for my daughter. Will definitely be back for more items, super pleased with Matt and furniture Selection. Management was very nice as well.. Highly recommend this place. I will be back.
I never like to give any business a 1 star but this store or business is not even worth 1 star. We bought our furniture from that store a month ago. They said they will deliver it in 5 days max. We are still waiting no one picks up phone calls or answer any emails. I hope I can get my money back and go Jeromes or any other furniture store. Before anyone purchase anything from them please check the Yelp reviews
Sam was such an awesome and helpful salesman. He showed us some really awesome mattresses and we went with what we could afford and there was no pressure at all to buy something out of our price range. Being young newlyweds we are not in the market to buy top of the line but still wanted something really nice that we both liked. Sam showed us the perfect mattress and one that we could pay in full up front for. We will definitely be returning for future purchases! The store was also very clean and well laid out.
Bad experience after I made a purchase. They carry cheaply made stuff
Liz Martinez assisted my husband and me when we came in to the Colton store. She was friendly, knowledgeable and took the time with us that we needed to feel comfortable with our decision. She also made sure we were informed of all options. We have shopped at Ashley HomeStore many times and continue to be happy with the quality of our purchases as well as the customer service. Thanks Liz!
Sam was awesome. If you are in the market for new furniture ask for Sam.
I was very happy and pleased to have made a purchase from ashley. Sam franco was the person who helped us out and he was super friendly and beyond helpful. If i have any other furniture needs, i will be coming back. The price, quality, and customer service all get 5 stars from us.
Amazing experience! I highly Recommend talking to Tammy she went above and beyond if I buy anything else I will definitely go back to her
If I had the choice I would give them know stars I’m very upset and sad at the same time I purchased two sofas and a server & a chair from them back in January and they said it was back order and here we are in April 12 2021 ugh on on April 9 2021 I only got one sofa and on chair they said there We’re going to deliver my other sofa and server on Monday and now there telling me May 29 are they kidding me these people are crazy I waiting 4 months with no sofas and now they completely lied to me in my face the warehouse his name is Eli he said Monday and even customer service said they had it at the warehouse house and she in Florida and that they never answer their phones in Colton it goes directly to customer service that’s why they answer I don’t know why they have phone numbers on the website if it goes directly to customer service which the answer anywhere! How am I supposed to have my family sit on one sofa! I should have looked at the website first before Purchasing from Ashley‘s I’m goi g to be looking at what I can do and see if I have a case against Ashley cause they can take your Money and play with peoples emotions! So sad shame on you!
🥰
My husband and I bought two electric recliners and a loveseat recliner. We found some right away and were able to pick up all pieces the next day. We will definitely be back in the future.
Best place to buy furniture
We are pleased with the services we received today with an associate that works for Ashley Furniture her name is: Sara Bella Abbas. She offered us (my wife & myself) the service (s) we were looking and offered us a great quality time too. W/out the hassle to be behind us, till we started to have questions on some of the furniture we were looking at. (This was great service on her behalf). If any person goes to "Ashley Furniture" in the City of Colton I recommend you to ask for: Sara Bella Abbas! Hope that Ashley Furniture will train associates with the same customer service this associate has.( Sara Bella Abbas)
Terrible customer service! Won’t buy from them again
Their online ordering is a mess. They wouldn’t even accept payment from me unless it was through PayPal which I prefer not to use. Then I order several things and i never receive a call which I was informed should happen for delivery and assembly of my furniture. When I call after jumping through several loops and find someone who actually knows what they are doing, he tells me the mattresses I paid for aren’t even available until the end of May, leaving my boys without actual beds for their bunk beds. Never buying here again.
Very interested in trying to get credit for instead of making sure your pleased with your purchase
Delivered my couch set to the salesman house
Worst customer service. If I can I would have given negative review.
Our sales person Joseph Babatumba was so helpful and so respectful of your time. He didn’t hover over us like your typical sales person, but he was right there when we needed him. This was a very enjoyable shopping experience.
Worst store purchased my bedroom set from them delivery took more than 3 weeks. On the delivery date I payed for the furniture install and the dresser I got looks dirty and used. I called right after they delivered the furniture and said they would send out someone to fix the damage they don’t want to exchange the furniture they only want the money.paying for high end furniture so it can look old and used never again purchasing from Ashley’s home store .
Love this store..... so many different options. Came multiple times to buy different pieces of furniture. Cassandra has always been helpful and very friendly. A true good person that helps customers
James babatunde should get employee of the year award. What a great experience. We have buying our furniture for years at Ashleys and usually has been a good experience but this was far and above. Thank you. Our furniture will be here in 3 days.
Great service knowledgeable Personnel Diego did a fine job of showing us options of the items we were interested in
Came in to order furniture, my sales representative was Matthew Lugo. He was distracted to say the least and didn't seem to have much knowledge on store merchandise. Finally ordered furniture for delivery a week later, just to have it be the incorrect items. I'm so frustrated with Ashley furniture and their employees. It is unlikely I will ever shop there again.
worst customer service ever!!!!! will never purchase here. They do not stand behind their product and they have uneducated rude idiots that just keep transferring you.
If you're thinking about buying from Ashley Furniture, don't waste your hard earned money on them. I bought over $5,000 worth of furniture from Ashley Furniture and every single piece of furniture has come damaged and/or needed parts replaced. The latest debacles that I am experiencing with them is I received a damaged coffee table (shocker) from them and they sent me the wrong replacement piece which took over 2 weeks to receive. I called them to inform them of the problem in which they told me they would send me the correct replacement piece; this was 2 weeks ago. I called Ashley Furniture back today to which they informed me that the replacement piece was on back order until May, MAY!!!! No one contacted me to let me know this at all. I didn't purchase broken furniture, why should I have to wait for a replacement part?? The other debacle I am experiencing with them is I had to go back to the store after said initial purchase to do a price match because the furniture I purchased was cheaper online. The made me go back to the store to do this price match and when I check my credit card, they still charged me the higher price. I WILL NEVER BUY FROM ASHLEY FURNITURE AGAIN!!! PLEASE PLEASE DON'T WASTE YOUR HARD EARNED MONEY ON THIS SHAM OF A COMPANY. If it would allow for zero stars, I would have.
The store itself is beautiful. The salesman however followed me around like i was a thief. Did not know anything and made the whole experience so uncomfortable my husband left the store
(Translated by Google) POOR SERVICE 😡 STILL WAITING FOR THOSE OF MORE PARTS OF A SOFA AND THEY ONLY BRING ME BACK AND BACK AND THEY CAN'T DO ANYTHING !!! I NEVER BUY THERE AGAIN. (Original) PÉSIMO SERVICIO 😡 AUN SIGO EN ESPERA DE LAS DE MÁS PARTES DE UN SOFÁ Y SOLO ME TRAEN VUELTA Y VUELTA Y QUE NO PUEDEN HACER NADA!!! NUNCA VUELVO A COMPRAR EN ESE LUGAR.
(Translated by Google) Very nice (Original) Muy agradable
I had a great experience with this particular location. The sales associate was helpful and was able to get me discounts. I definitely recommend this store to friends and family.
Completely backed up on delivery. Months out if you can wait that long. Buyer beware.
Terrific and friendly service from Karin. Quick and efficient salesman that made the experience smooth and painless. Thanks for the great help over two days.
If I could rate Ashley Home Store less than one star, I would. I don’t even know where to begin to express the discontent with this very popular furniture store. First, I ordered a wall unit in mid January which showed it would be delivered within a week. Waited approximately 1-2 weeks, but did not receive notification as to delivery status until I finally called. At this point, I was told I would receive the wall unit within three days. When the delivery man arrived, he dropped off three boxes at my doorstep. When I brought the merchandise inside, I realized one piece was missing, the 63 inch wide TV stand. I called Ashley again, and again they told me they would deliver the unit. Instead two gentlemen from Ashley came over and said they were there to put my TV stand together. I explained to them I did not receive the TV stand and I’m waiting for it. It literally took about 10 calls for them to finally deliver the TV stand. Much to my dismay, the TV stand has a big scratch on top. This is the first and last time I will ever order purchase from Ashley. **On the contrary, I’ve ordered various pieces of furniture from Living Spaces with no problems at all!
Beware of what you buy! They delivered a lemon couch and would not address it at all. They kept referring me to the manufacturer who also didn't care to address it. They showed me a showroom couch and delivered a lemon.
Very nice place the new couch comes soon we threw the old one out
Nice
Despite the bad reviews and reputation, we received good treatment by the sales person (Yahaira), and provided good advice. So far so good. Will update when we get the product.
Save your time and save your money, imagine buying furniture in November and not receiving it until late February. Once they have your money they don't care, they push back deliverys, send them incomplete missing multiple items just so they can come back again. With some horrendous delivery people that damage/scuff walls, slam furniture on the ground and complain about furniture needing to upstairs despite it being in the instructions. Having to come back to the store multiple times for several hours on end to just to get little to nothing accomplished. To have your bill randomly get more than 4000 dollars added to it for no apparent reason. Calling customer service is nothing short of joke these people hang up on you, transfer you and keep you on hold for a ridiculous amount of time. If they hook you up with a good deal it's not worth the time or headache, explore other options and stores
Hassle to get a refund
This review is for the Managers to please pass this info to your staff. The staff member reashured me 3 times that it would be Fine if I wasn't home to Sign for Delivery. She also put a note in my account that said I won't be home and leave it on the patio (Managers: please make sure that all of your staff know this simple company requirment.) Lucky for me, my work meeting got canceled and I was here to sign.. if I wasn't home, I guess no furniture for me, and who knows what headache it would have turned into $ etc.
You might be tired from waiting around but be sure to check to make sure everything you want is in print and right before you sign. The warranty plan is a scam, it doesn’t cover anything. They will lie to you, read before you sign.
Good
(Translated by Google) I felt like I had gone to buy a car, they won't even let you breathe (Original) Me senti como si hubiera ido a comprar un carro, no te dejan ni respirar
Friendly people, beautiful furniture.
Worst store in deliveries ever customer service terrible ...I regret to even buy in this place👎👎👎👎👎
This location is not worth going to their customer service is horrible they never pick up their call or call back I don’t know why they give an option to leave a message if their not going to use it. I’m waiting for my money back for an item I returned before even receiving it. Their sales rep give their personal card but it’s pointless!
From the moment we walked in I felt presured eventhough I told the Patty the sales person that I already knew what I wanted. They had too many sales personnel on the floor. Then when it came time to buy, Patty was nowhere to be found so I had to ask for help. Over all the system they have is not efficient, there was too much waiting around too much walking from kiosk to the computer to enter the sale and eventhough I financed I still has put a deposit which was not disclosed at the beginning. Had I known that I would've just paid with my debit card for the entire sale.
Worst customer service ever. Made a few purchases at the Colton store. If your trying to call them they never answer the phones the reason being is that they only have one customer service rep working. They have all these sales reps/ sharks behind the counter not helping out the their customers waiting in line. I went into to the store to cancel my order. I’ve been waiting for a delivery on a purchase I made before Thanksgiving, so I went in to cancel it. Had to wait another 40 minutes before talking to their CS rep. Rep then they told my order was in back-order until April. Beware of these Shark type sales reps that will tell you anything you want to hear to make their sale quota. Please ask lots of questions before purchasing at this store. The people ahead of me at CS all had similar complaints about their orders. Im never going to purchase any items at Ashleys again, and I’ll be taking my business elsewhere.
Delivery date for my furniture was January 21,2021 call store they said 1st wk of February , called again now they said March, they should of at least gave me a courtesy call ,but nothing all they want is your money, dumb me shouldn't of paid till deliver
Look online before going and keep track of the item code. You can check online to see if the item is in the showroom. With codes in hand, shopping was quick even though the place was very busy on the weekend.
Very nice sales guy, Steven. Showed us all the possible options to choose from this store. Very courteous and accommodating.
Exelent personal service without any pressure
Very good experience. Aziza Mohsin very helpful and worth every minute of time we spent getting the right couch.
Beautiful customer service. Samuel Franco was a very helpful worker. Thank you!
Greeted at the door rite when I walked in by pleasant an wonderful people.. plus the store is huge an well stalk. Over all a wonderful experience
I am very disappointed with our experience. We ordered 4 barstools, 2 accent chairs, and one chair/ottoman combo for our new home. The first delivery was the chairs with no barstools. No one had called to inform us that we were not receiving the whole order. Once they finally contacted us we confirmed with the person on the phone that the two sets would be delivered at a later date. The next delivery only had 2 barstools. We have now called the customer service department 7 times and gone in person and they are telling us that we only ordered 2 barstools and said we would need to buy the other two. When we pointed out that the invoice says "Stool (2/CN)" they said that that doesn't mean we ordered two. When we showed them on their website that it says they come as a set of two they told us that they are a store and their website doesn't match what they sell. We asked if we could return the items and get a refund and were told that due to the pandemic they are not doing any refunds at this time. I am still trying to work with their customer service at this time to get our remaining barstools but am definitely running out of options. If you are looking to buy furniture I would not recommend Ashley Furniture.
Sooo excited for this set to arrive!!!!
Stephanie was so patient and professional with our needs, differently will buy here.
***Warning / do not shop here*** Worst experience ever. They deliver damaged product / do not put it together and never answer their phone. I'm still waiting for them to fix their damaged product that I bought in December.
Kabir was extremely nice and professional. He checked on us the whole time we were there to see if we needed any help at the time. We were there for a couple of hours and he never forgot about us. Really good guy right there. There was one lady that was a manager and I forgot her name i wish I remembered Bernstein she was the only other employee that checked on us to see if we needed help. The store is huge and they have a ton of really nice pieces.
Really great service and Steven was Great!!!I was and am very happy with my purchase.
The Best quality and care you can get
Buyer beware, when it comes to buying you definitely will have problems with the delivery portion of the sale. You can not get a hold of anyone on the phone and when you do they get it wrong. I had issues with two separate deliveries and on the 2nd one they made a mistake and promised to make it right by offering me to set up the furniture being delivered. But when the guys got there they where told that it was a threshold delivery and they would not set it up. After several discussions and them increasing my blood pressure some one from there delivery department called me and flat out said "we will not set up your furniture period". So I ended up having to pay the guys on the side . I will never buy from them again......if you want headaches go ahead and buy from them, I guarantee you will have delivery issues!!
Best place to buy funiture
WORST EXPERIENCE EVER! Don’t waste you’re time we have order our sofas and it’s been a month and still nothing the sale rep doesn’t even answer our calls and have changed our delivered date 3 times without informing us first! We paid everything upfront and the store doesn’t get back to us.
Bad quality leather furniture falling apart after a year. Protection plan useless. Customer service no help. They just keep throwing the ball to one other. Corporate says store will take care of it. Store says GBS. GBS says Ashley Furniture. Back and forth
Ship furniture and pricey
(Translated by Google) The furniture is very good if they are worth what you pay the staff give you your time (Original) Muy buenos los muebles si valen lo que pagas el personal te dan tu tiempo
If I could give zero stars I would. This is the worst place to buy furniture from. Where do I even begin with the incompetence? First I wrote down my address....WROTE it down and gave it to them when they asked me for it, and then on my receipt my address was wrong, not even like misspelled it was just completely wrong! Then I went back and had them correct it and then on the day of delivery they delivered it to STATER BROTHERS 2 miles from my house. Let's talk about the delivery day matter of fact. They told us that they could bundle all of our items and have them shipped to us on the same day which sounded great! right? WRONG!! on the day the items were supposed to be delivered they called us and told us that our items were available for pickup at the warehouse... Then we had to drive down there, and they told us that our orders are being delivered on two separate dates when they told us that they were going to bundle everything and DELIVER it to us on the same day. After we got that "sorted out," we patiently awaited our delivery date. When that day came they called at about 7 in the morning to verbally confirm the delivery, after they had texted me about 5 times to confirm the delivery date, and because I didn't answer the phone call for a delivery that was set for 2:00 - 6:00 they canceled my order and rescheduled me for about a week later. What is the point of texting me to confirm if they're going to cancel my delivery the day of for not answering a phone call that came HOURS before the delivery was even supposed to be made? then we called to see if they could salvage the delivery and they told us that it hadn't been rescheduled and would still be arriving as promised. When the truck got here I rejoiced, and then they brought out 1/8th of my order and said that was all they had for us. When I called them, they said the rest of my order is in their warehouse.... I can't even begin to describe how much I wanted to punch someone in the face. now I have to wait because they want to be stupid. As if that's not bad enough, while we were there once we heard a couple having the exact same struggle we are having now. in fact whenever we've been there, there has always been someone there complaining about deliveries or something going wrong with their orders, or some other frustration. If you value peace of mind or good service DO NOT SHOP AT ASHLEY'S! I've had better service from no name furniture stores. save yourself the headache.
Worst store ever! I've been trying to get a refund for items I purchased in September but never received since October 23rd.
Staff assisted in finding the right matress for what we could afford. Was really busy, was surprised. Make an appointment
The worst ever. Very nice when you buy, lied about delivery date, then stop answering the phone and do not give follow up. I had to wait more than 3 months in order to collect all my items. We understand the changes and adjust with the Covid-19 situation, but still, have some deligency to update the customer, especially after spending more than $9000 on furniture in your freaking store. Disgusting service. Please do not let you fool by them, they will not deliver your item, they will eventually, but 3 to 5 months after. NOW YOU GUYS ARE AWARE.
Jay was super helpful and very knowledgeable! Thank you
Once they get your money, the service is terrible. Impossible to get a hold of anyone who can help. I would go into detail but I've already wasted 60+ hours over the past couple months trying to sort my order our and waiting for deliveries that never come or bring damaged furniture.
Ashley Drivers come into the 7-11 on Tippecanoe every morning. Today, there were 6 of them. Everyday they visit this store to buy coffee and NONE OF THEM WEAR MASKS IN THE STORE. They park the Ashley Trucks on the side of the store. This Pandemic is REAL. If your employees don’t care about endangering innocent people, this is NOT a place where I will ever shop again. When I asked the 7-11 employee why he allows them in without masks, he stated that he did NOT want to lose customers. For a 1.85 cent cup of coffee, they are allowing your employees to endanger lives.
Over priced, they Jack Up the prices then give you a discount so you think you are getting a deal. I found the couch at another place same item less money.
Nice sales man, decent price on the new recliner. Just have to wait a bit for pickup.
A nightmare! If your picking it up at the warehouse and they say it's assembled do not believe them nothing is assembled that comes out of the warehouse. They say it's made in America but the Box has China all over it, again don't believe them. If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned. Lift your cushions look at the tags you will see where your sofa is made from, They tell me that is because Some of the pieces come from Taiwan and China.
I would NOT recommend purchasing from them at this time. Many items are back ordered, which is understandable with the pandemic, but the customer service and communication have been terrible. I purchased furniture over a month ago, and now I am being told maybe a month or so more - but only AFTER we showed up to pick up as scheduled. I have also been informed that I cannot cancel my order - again, only after I asked to do so.
Very nice customer service.
BUYER BEWARE!! They promise your furniture and don't give it to you for 6 months or more. Poor customer service. Do not shop here! I ordered my daughter's senior bed set in July. Still waiting on some items. No one answers the phone when you try to resolve the issues. I will never buy from Ashley again.
(Translated by Google) When we arrived at the place everything was fine (of course they are interested in selling and thus earning their commissions ... the problem is when they will deliver what you bought 1.- the agent added us a protection plan for 4 years of 319.99 That he did not even ask us if we are interested and / or that it contains that protection NOTHING I just added it 2- the day the order would arrive they talk to us to tell us that they do not have the mattress, which I marked so that they remove it from my invoice. . So I'm dialing and dialing and they never answer the phone 3.- the agent who put his name on the card just answered once and said he would call me back and nothing 😠 please don't go to that store and if you do, look closely well on your bill and think what you buy only deceive people with false promotions. (Original) Al llegar al lugar todo estuvo bien ( claro que están interesados en vender y así ganar sus comisiones... el problema es cuando ya te van a entregar lo que compraste 1.- el agente nos agregó un plan de protección por 4 años de 319.99 que el ni siquiera nos preguntó si nos interesa y/o que contiene esa protección NADA solo lo agrego 2- el día que ya llegaría el pedido nos hablan para decirnos que no tienen el colchón, que marqué para que lo retiren de mi factura ... entonces estoy marcando y marcando y nunca contestan el teléfono 3.- el agente que puso su nombre en la tarjeta igual solo contesto una vez dijo que me regresaría la llamada y nada 😠 por favor no vayas a esa tienda y si lo haces fíjate muy bien en tu factura y piensa lo que compraras solo engañan a las personas con promociones falsas .
Awful customer service. Purchased furniture for our new home in October. Delivery was to be in November. Then changed to December. Now i call and find out it has been delayed again until January. I have called several times. No one at the store answers the phone. Just get the call center that says they are sorry. Must go into the store to get assistance. We had to pay $1200 for items to be delivered because they didn't have delivery people. They were to give a 500.00 credit. Have it in writing. No credit issued. This company just lies.
Excellent selection good prices and great service
I’ve been waiting for a refund from a couch I returned since October 13. Today is December 5. I’ve been told I would receive a callback for this refund at least 5 times. Corporate says they’re not able to do anything and that the local store is only able to give me the refund. The local store hasn’t answered their phone in months the times I’ve called. I was very impressed by the customer service when I first purchased things, but trying to return things has been ridiculous.. Also, I had the same problems as others’ reviews with the delivery date being changed the day of and items taking months to arrive..
Clean and bright, there are so many things inside it is a bit overwhelming. We had a great associate assisting us her name is Hyam Zarak. She has brand knowledge, was polite and was a talented sales woman. Although we didn't purchase, we would return and ask for her. The furniture isn't built to last forever but there are some quality pieces amongst the inventory. The markup is about 50% so purchase while they're having a sale.
Purchased some items, and because the tables were with the wrong couch set, I had to go back to the store to get a create and get the correct tables. You cannot do any of this through the customer service phone number. My issue was resolved, but it took several trips and phone calls. Also, I purchased a Dining Room table with chairs the first week of October. The table was delivered with no chairs. The chairs were ordered in October and backordered until February 2021. If I would have known this, I would have never ordered them. I asked the rep if the delivery times were out a couple of months, he said no, but the answer is yes. Due to the Minnesota factory closing, the Colton store is backlogged for several months out. I like the items, but due to the mix up and backordered items, I would not recommend. It takes a half a year to get the items.
Picking out the furniture and paying for it was fine. However setting up a pickup time was crazy it'll take 8 days to get the furniture when I'm Picking it up
Had an appointment to pick up two items, only one item was available the other item was missing.. Communication and service was very poor.
Great deals right now 50% off... Earl helped us and he was great.
Woman who 'helped' me must have been a used car saleswoman in the past. I came in to buy a specific mattress, and she proceeded to show me 8 other more expensive ones. Their pressure sale didn't work, as I left. Went to JCpenney, and found a superior mattress, at a cheaper price, with a competent sales woman.
They all lie, you might find one honest person! Do your homework first!
Do not buy Insurance. It’s a scam. They make you send pictures several times, then someone comes to your home just to tell you the insurance doesn’t cover anything. Expensive guaranteed and months of waiting. This is a waste of time.
I bought furniture and was told that I would have it in 7 to 10 days and I have not received it and it's been over a month my experience at this particular Ashley's was very frustrating but adding that one of the associates that help me out today in rectifying the problem did do a really good job and helping me sort things out with y'all later really appreciate it
(Translated by Google) All very good thanks to the staff who helped me jayaira (Original) Todo muy vien grasias a la personal q me ayuso jayaira
Customer service is terrible. No one never answers the phone and have to end up going to the store to discuss. :(
Particle board furniture
(Translated by Google) Misleading promotions. They don't deserve a single star. (Original) Promociones engañosas. No merecen ni una estrella.
It was actually better than i thought it would be. I had a lot of help but wasn't pushed to make a decision and what i wanted was 50% off and got an additional 5% which was nice! Now hopefully i won't have any issues once i get my furniture
BEWARE!!! All they care about is getting your money and when they do the customer service goes out the window! Waited over 2 months to get some furniture. The delivery kept getting pushed backed because they were out of stock. The delivery guys were sloppy and damaged the couches during the delivery and I captured it on my home's ring camera (One of the guys stood the couch up on the street and rotated it on the corner to remove the plastic) One of the delivery guys was on his phone majority of the time. Customer service is giving me the run around. The in store sales people are great unfortunately the same can’t be said about the delivery aspect and customer service after you’ve made a purchase. INSPECT YOUR DELIVERY CAREFULLY because If you receive a damaged item they will not replace it they will send a tech out to try and fix it. Purchase date was 6/1/2020 delivery was 8/24/2020 I've been in the store and have called customer service multiple times. They have refused to refund, replace, or repair. Per customer service the store manger has refused to approve a replacement. Ashley HomeStore's level of customer service is comparable to that of the DMV. Good luck trying to get a hold of anyone when you call the store in Colton, it's impossible because they never pick up! All they care about is getting your money and when they do the customer service goes out the window! There is a disconnect between the corporate customer service center and the actual store. They don't communicate. The customer service center just tells you to try to call the store when they can't solve your issue. I also NEVER received the $200 rebate card that I was promised as part of the promotional purchase.
Maybe if they took five or 10 of those sharks that they have at the front door when you walk in and put them to answer the phones for Customer Service it would be a better experience absolutely horrible trying to get a hold of someone at the Colton location been trying for four days now at least 50 attempts no one answers the phone but when you go to the store there’s 40 people in the front door like used car salesman. I would’ve gave a negative star if they had one.
Worst service I’ve had. I don’t usually write reviews and don’t like writing bad reviews but this place deserves it. I came to pick up a recliner that my parents had purchased a few days prior. Upon entering I was mistakenly sent around back because the attendant didn’t care to read my invoice/receipt. I was then sent back to the front store and when I entered again I saw three employees at the front desk, none of which were helpful at all despite asking me many questions about my pick up. They told me to go to customer service but didn’t direct me to where it was and when I found it I stood there for 5 minutes before anyone told me I was in the wrong spot for the line. Don’t come here unless you have time to waste and a lot of patience
This place is huge, however they didn't have what we wanted so the search continues
Worst Customer Service Center ever!! If you have to cancel your order for some reason, make sure you are at the store and wait for them to process and give you the confirmation, instead of 2-3 business day you will wait 10 days or more. They never called us like they said they would, the number that they gave us with our case number nobody answered, And don’t Even bother to leave a message cause they won’t return your calls!!
The store is nice and big and showy, the sales person was amazing, they even gave us a discount because we bought so much. Then the troubles started. They tried to make us store our bedroom set so they could deliver it with our couch even though when we bought it we told them we didn’t want the bedroom set until a set later date. When the bedroom set was supposed to arrive, they came without the tv stand, one night stand and the bed frame. The next Saturday they showed up in-announced with a delivery of most of the rest of the bedroom set, but turns out it was the wrong side table. Haven’t been able to get the issue resolved after 2 weeks of “someone with contact you soon” or “you need to call the store” but then having no way of contacting the store. Worst customer service hands down.
Everyone was nice in the store I purchased a loveseat recliner. Delivery people were questionable they were in such a hurry they just dropped it off and left. I have a few issues with this and trying to get a person out to look at it to fix it or see what needs to be done is almost impossible so that is why three stars
Management is a joke. Tried buying a couch with a credit card with a synchrony credit card, a creditor they use, and they denied my my purchase because it wasn't a credit card they use. Then I tried talking to management and they didn't want to help me. The girl helping us had an attitude and pointed us to the manager then the manager just ignored me. Don't recommend this place if you need help beyond purchasing.
Where do I start? Originally we bought a dresser and matching nightstand it was rung up wrong and we were waiting for a delivery conformation call 18 days after purchase. So I call on Oct. 21st to ask why we didnt receive a call I was told there was a code 2049 on my account and no one could explain to me on the phone what the problem was so I decided to drive all the way back there to find out it was rung up wrong so they corrected it and waved delivery fee. I never received a second confirmation call for delivery they called wrong number. When they got here my dresser was scratched on top and the nightstand was severely scratched on top I denied the delivery. Really a bad experience!!!!
So check it, my wife and I walk into this store for our first time in September 2020 and we’re totally ignored by two sales people. And after delivering furniture for their store for the past 4 years plus 1 year in the Redlands warehouse I would assume we would have gotten better customer service.... whatever, I just left the store and we had the best first time buyer experience all because of “Adam Wolf” he is the real “wolf” when it comes down to Customer Service, he’s killing it! we not only bought a sofa but also a 5pc dining table and 2 pillows... I hope the big guys at Colton homestore know how to appreciate this young man, because he saved your guys from bad reputation.
No one calls you back I’ve spent hours on hold and no resolve on my issue. Will never use them again.
Horrible customer service... sloppy people working here ...
Excellent Customer Service from Mr Jose Paulino S.
I picked out the perfect couch and dining room set three months ago. It wasn't until I paid for it that I was informed that the couch had not been manufactured yet. Three months later and I still hadn't received my couch, though I had a few delivery dates that I stayed home from work for and no one showed up. I finally canceled my order and found a great couch on OfferUp.
I’m only putting 1 star because I don’t think 0 stars is an option. The customer service is terrible! When you have an issue it’s impossible to get a manager in the phone to help. The sales person Homa Sherzoy refused to help. Trying to get with item replaced and an item with defect. Coming up on 3 months in a couple of weeks. Look at complaints in BBB before you buy here.
It was a very good & most pleasant day. The young lady I did business with was awesome. Everything went well except the crashing of the computers, but that I understand. I will do business there in the future. This is my honest experience.
So I had purchased from Ashley before and they made a huge mistake that I said I wouldn’t go back, but my husband wanted to go back so we did and now he’s upset too! So this recent purchase in July 2020 was very unprofessional and he lied to us about our delivery time, so I understand about the pandemic making things happen slower, but you would think a company that’s been in business for 75 years would have more protocols to inform their customer that their order will be delayed (3 times again) !? When we got some of our furniture they damaged my door frame we filed a claim and guess what!? They closed the case without getting back to us!? Then the supervisor hung up on me so I called back finally reached a supervisor, he seemed to be helpful but we will see, they have lied to me before, I’ve been sick with stress over the way these ppl are so unprofessional and inconsiderate, they lie, please try another furniture store.
great overall experience
Great store always buy my furniture at this location Sarah is one of the great salespeople there and the managers always try to work out the best deal
Ashley Colton store, Sara has helped us with many of our purchases. She is professional and very patient. She is simply the best! We are satisfied with all our purchases
Spend 4,500$+ and still have 300$ set up and delivery fee!🥺😢
I appreciate how customer service was fast and helpful
On july 12, 2020 my wife and I made a trip to Ashley Home Store in Colton we were helped out by Al Alam, which by the way was very nice person to deal with. Long story short we made a $5800.00 purchase upfront and we were promised the delivery date on 8/24/2020 due to back order and covid-19 which my wife and I had no problem agreeing to. We received a call from Ashley prior to delivery to inform us our delivery date was changing to 9/02/2020, again we had no issue waiting, we get another call on 8/30/2020 from Ashley to inform us our delivery date was changing again to 9/04/2020, on 9/03/2020 we received a call informing us about delivery and that a table and a bench were not going to be delivered due to back order. We decided to cancelled by this time and requested a full refund, we went to the store in 855 Ashley way, Colton California, talked to customer service reps and they assured us everything will be taken care of, that we should receive our refund in 3 business day tops 5. Is been 3 weeks since this!!! We feel robed as every time we call the store we get redirected to the 1800 national line and is really busy, no one ever picks up, you leave voicemails and they never call you back.... Please stay away from this brand, poor customer service, when it comes to customer care. Make sure they make good on their promise or just plainly avoid them.
Ordered a couch and dining table in July 2020. The employee who followed me around the store (Amancio) was not knowledgeable about the products and the store policies. He did state that the store is having a 50% discount that day, so I kept that in mind. I went to check out. Amancio had a crazy price and I had to remind him about the 50% discount. "Oh I forgot" and put it in the computer. I asked for price matching and he said no. I asked for military discount and he said no. I completed my purchase and did some research afterwards. Yes the company price matches and yes they give military discount (10%). I went back to the store on a later date and asked for a refund which Customer Service honored the price match. However, the 10% military discount would've been $160 off, but the manager (Sabrina) stated that I didn't spend enough money to get the full 10% discount, so she only gave me $50 off. Could you believe that!? It's not her money, it's not her sale and she can't honor the company's policy with 10% off for military members. I was shocked.
My husband and I went to our local Ashley HomeStore specifically for a new mattress. Our sales rep, Lily G. was very helpful and answered all of our questions. We had a coupon for 0% interest for 72 months, but the store didn't have it on record, only the 60 months. They threw in a couple of pricey pillows and a couple of discounts to make up for it. Next day delivery was scheduled and there was a minor issue. We might have waited another day if it had not been for Lily making a call. We got our Tempur-Pedic and we love it!
Been waiting 2+ months for couches. They finally got delivered and only received HALF of the couches. Customer service is giving me the run around and the Colton location NEVER answers their phone. It really sucks because the furniture is nice but we are never spending our money here again.
Always is Amazing !!!
Horrible experience, pressure for phone number and name as soon as you walk in store. Lots of pressure, low quality furniture. Hot and smelly store. Never going there again.
Ali is the man!
Terrible customer service. They messed up my order, delivered me the wrong thing, had me on hold for over two hours! Not one apology! Nothing. I’m sorry to whoever is missing their brown footboard, you won’t be seeing it anytime soon.
Very nice service
Great customer service love your store.
Overall, my wife and I are very happy with our shopping experience. Stayce De Hart in the Colton, CA location was very helpful and knowledgeable. She spent the time showing us several options and price points, as well as ensuring we received a great deal.
They delivered 2 different couches and wouldn't switch one out for them to be the same. One of which doesn't work properly. They want us to pay out of pocket to use the warranty. What a joke. Horrible customer service.
Excellent customer service and great prices!
Our customer service woman was very nice. she helped us considerably for viewing all the areas in the store that we needed to see. We finally picked out a sofa and loveseat and some end tables and coffee table. We were very happy with the service. It was a wonderful experience
Sales lady was not good in sales. She was with customer and come to us for one minute and left with handing over card to us and says look for me. We looked for 15 minutes and then talked to mr mustafa. When he was walking with us to help us. She came and stop him to help us. She told us to to sit and wait for her until she take care of other customer. When we object supervisor came and help us and tried to take her side. She helped and want to give commision to her. She was not nice too
We went in for a couple of couches, we were so satisfied with our customer service from Danny Gutierrez that we ended up with a kitchen table and coffee table. Danny was beyond helpful and respectful to our time and needs. Now I do wish that you guys had more computers to check customers out but other than that a great experience.
Love Ashleys Store!! I will always purchase future furniture from this establishment . We are always treated with the upmost respect and the Sales person is always very informative with prices, quality and availability regarding the furnishings we are interested in..Thank you Sam Franco for the great experience we had today in this Covid 19 time..
Made the decision to take advantage of your Labor day sale to purchase new barstools for my kitchen island. Walked and felt safe in these weird times we are in. Able to shop without the pressure and was able to find what I was looking for. The salesman was extremely helpful in giving information on the products and sold me one the warranty. Only problem i had was with the pick up of the items. But was able to get my product the next day and was happy with the decision.
Good customer service very helpful and attentive.
I really like what they have to offer, but I hate that the moment you walk in the door you have Sales people all over you. Following you, questioning you. Not giving you room to breathe let alone look around.
My experience at Ashley was fabulous. I worked with Danny Gutierrez, he was very professional and explained everything throughly with the purchase of my new sofa. I will definitely shop there again and refer them to other people.
We walked in wanting to buy a bedroom set nobody really wanted to help us so we just left nobody even said hello went to another furniture store and bought the bedroom set for our grandchild where they greeted us from start to finish has Ashley become so big that that customer service is secondary ?
I purchased several pieces of furniture from Ashley's. My last and most recent purchase was a coffee table , end table , a side table and a entertainment center. After waiting 2 weeks customer service called and asked to send just one of the pieces of furniture. I told them I wanted it all at the same time. The entertainment center did not come with all the pieces and customer service told me it was , "out of stock" ,but it would be available in a couple of days. The delivery driver told me that it wasn't put together yet so they didn't bring it. I complained to customer service for lying about it and they said they would waive my delivery fee. Needless to say they did not. I won't ever buy from Ashley's again.
Liz is the best, always hustling to give us a good deal. You are amazing.
The associate didn’t show interest in keeping confidential information private like our social security # and on top of that telling us the $ amount that we qualify for so people can easily take both and try to do something with them when there is a separate party less than 4 feet away from us. And the transaction took way too long.
We had a wonderful experience at Ashley. Our sales person was so helpful and went to great lengths to make sure we found exactly what we wanted for our Den. He even went as far as moving items around the store so we could find a chair that matched perfectly with the couch we wanted. In addition the manager Francisco was amazing! I could not believe the deal he gave us! When we left we save 1244.00 off the original cost of out furniture. They clearly went over all the details and have us paperwork and a 5 year warranty. I highly recommend this store their quality and service was outstanding.
I love this place nice people who are not pushy but are very helpful. I love the livingroom options and how I can change around the laps, carpets, ext..
Be careful with the protection plan. It’s a rip off. They sales people claim the protection plan covers everything but what they don’t tell you is that you have a certain time to report it. The furniture starts peeling off right away. Cheap furniture.
Horrible costumer service.... supposed to get a delivery on certain day had a confirmation text saying they would be there then no one showed up! Then trying to get ahold of anyone to find out why is impossible!
We (my parents and I) we’re both lied to by the salesman. Items were not in stock like he said they were. He told us “Shipping was backed up”. I asked if I could pick up he said yes but, if I were to pick up and set up the couches and something was wrong I would have to bring them back, if they brought them and set them up and something was wrong they would take care of everything. We opted for them to deliver and set up. 3 months later I finally received my couches today. My parents are still waiting for their furniture which was also supposed to be delivered today (we had the same delivery dates and they would get canceled and rescheduled for the same day) they waited all day today 12-3pm delivery window and nothing. They left a message on their answering machine Friday saying they’d be there today. After a 2 hour wait on hold they found out their furniture is on back order with no guarantee on a date but they gave them a delivery date of 9/5 ?? Makes no sense. My parents just moved and in the last 6 months they’ve spent over $10k cash there. I’ve spent $4k. We’ll be going elsewhere and not recommending Ashley to anyone anymore.
Excellent delivery service. They were on time with my delivery. My delivery window was 12:30 - 4:30 pm. The delivery guys arrived at 12:50 pm. I had to be their first afternoon delivery. Great delivery service 🚚!
Danny G. was knowledgeable, helpful, and patient.
My sales person was great. Furniture will be delivered in a month.
This place is a joke, I’ve placed a furniture, 2 living room sets, order back in June and still have not received it. It’s the middle of August already and was informed that I may receive it in September. My salesperson never followed up, James Babatunde, with my order. When I finally contacted him, after 4 days of trying, he said he couldn’t help me and could not put me in contact with anyone who could either. I had to go down in person, cancel my order and look for something they said and verified was in stock. Guess what they cancelled my delivery date again! Customer service supervisors just pass the buck, and are of no help. This place was sure quick to take my money though.
If I could give zero stars I would. I have had the worst experience with Ashley’s back in June 2020 I went into the store super excited to buy a new living room set, I found a huge sectional that I loved, plus coffee tables and nightstands that I was so happy with I put about $700 dollars down on this furniture and financed the rest. I was pleased with the deal. I was expecting to go home with my furniture that day or possibly the next day, however here we are in August and I have not received my furniture. They had told me in the store back in June when I purchased the furniture that they didn’t have it and that it would be in on August 8th. I was disappointed with that but I liked the furniture so much that I was willing to wait. August 8th came and went. The warehouse called and said they still didn’t have my furniture and that it would be in on August 22. I was upset at this point because they weren’t giving me any answers to why I still didn’t have my furniture, my husband called to find out what was going on and all they did was transfer him to one department after another and he had to explain the situation 5 times to 5 different people finally we were given an explanation as to what caused the delay. Apparently due to “Covid” they have been backed up and orders have been delayed due to shipping and manufacturing. This is the part that upset me, it’s why didn’t they tell me this back in June when I bought the couches and tables? It’s because they wanted the sale. If they were honest like they should have been in the beginning about the types of delays they were experiencing, I probably would have took my business else where. But the sales guy failed to inform me that they were having these issues. So now here we are in mid August and I’m thinking my couches will be here on August 22, however we received a call yet again that our couches won’t be here until September 12.. At this point I’m just over it. That excitement that I had walking into Ashley’s in June was gone. I’m not even excited about a new living room set anymore they took that from me. I’m at the point where I’m going to ask for a refund and take my business else where. I went into Ashley’s in June because I truly needed that furniture in June, not July, not August and not September. It’s completely wrong to expect a customer to have to wait 3 months for furniture. They should have been honest with me from day one. However now just recently they have posted on the website that they are experiencing extreme delays with orders, but that notice was not there back in June nor was any sales person honest about it. Please beware that if you need your furniture immediately DO NOT BUY FROM ASHLEYS or you will be waiting months and months for your stuff.
This place has horrible customer service. They never answer their phones and they have one person working at the customer service desk. It’s been almost a month since they picked up my couches (for a return) and they have yet to refund me. I’m going to have to hire an attorney just to get my money back. I do not recommend anyone buys furniture from Ashley but if you do, ask what their return policy is first. Even if your furniture comes damaged, they won’t return it! They will send a technician out to try to fix it.
Sales rep Luis Morales gave us the breakdown of everything and wasn’t rushing us to do the sale. He was giving us our space and kept checking up on us every 10 min. He stuck with us the whole time and never got frustrated. Luis and his two sales managers have outstanding customer service. They gave us great discounts as well. Will definitely shop again. So quick update, sales part of the journey no complaints. But the customer service department is horrible. 3 weeks went by before I got any type of response on a night stand that the delivery team ended up taking back due to it was damaged. They tried to say I still had it because there was no report that the driver ever took it back. So I was really upset that they were trying to make it seem like it wasn’t their fault. So my stuff was delivered on the 19th of July and getting my replacement night stand till the 13th of September, you guys be the judge on that. And this is after I had to follow up constantly cuz they wouldn’t call and the only response I would get was you will receive a call which never happened. So second issue is a 5 drawer chest I also bought had nails in it. A technician came and said he wouldn’t be able to fix it and that if he tried he would break it more. So I sent the pics and so did the tech but my claim was denied for a replacement. At this point I just felt like returning everything tbh but once again customer service trash service. Update on this they have to send a second tech because the first one didn’t put any notes, and depending on what this tech says they will take it from there. I will update once I get the final verdict. Also tried contacting sales rep for help and no response leads me to believe all he cared about was the sale.
I feel like they need to invest in a better way to checkout. My sales person was helping myself and another couple at the same time. Because they were still shopping she had to be more attentive to them. Therefore I had to wait almost 45mins just to check out. I almost left, but I really wanted the two end tables I bought.
Horrible customer service. Changed my delivery date. No call no email. Wait around no delivery moved in to a new house based on furniture delivery so now I have a new house and have to sit on the floor
Mr Pierre Dagher gave us good service and ended up spending $5000 plus. Your deliver and installation charges are too high. Thanks!
Great service!
The Colton location had great service and Philip always found us as we shopped through the large show room. The layout inspired ideas and I look forward to returning for more purchases!
Thierry dilan was a great salesmen!!
They advertise sales when you get to the store they say there sold out and try and sell you something double the by price.
Great first experience!
The store is taking proper precautions and the staff was very helpful.
Sam Franco is awsome. I have practically furnished my entire 5 bedroom home. Been coming to him for years.He is extremely professional and friendly.I keep returning to this store mainly because I love his customer service and patience. He is not aggressive like most salesman.He is a great asset to Ashley's Furniture
I had a great experience with Julie. I already knew what I wanted, she took me directly to the product, gave me the pricing of everything, told me the warranty. I was in and out in 25 mins. It was perfect.
Good service thanks you
Great experience! Juan Avila was our sales rep, he was patient & kind. We changed our order after it had just been completed, and he was so friendly and understanding, it was Seriously no problem. Went out of his way to help us with some of the clearance area rugs, as well, made sure to help us choose one without defect. Both Managers that helped with the sale’s overrides, we’re also professional & courteous. Very Happy! We are return customers, and will continue to choose Ashley Furniture in the future!
We made our appointment prior to going. Mr. Victoria helped us out. Since we knew what we wanted we were out of there in no time. The best part was that they matched the prices I had.
Worst experience I’ve ever had at Ashley’s. Our salesmen was RUDE, hovered over us and when we decided on a floor model chair that had been discounted he did his best to mention that it’s “discounted” so many times that it was obvious he didn’t want us to take it. When my brother in law went to pick it up again, Philip (Salesman) again mentioned to my brother in law that it was “discounted”. It’s none of anyone’s business what I paid for that chair. I have spent several thousands of dollars in the last couple of years at this specific Store and I will NEVER shop there again.
This is our second purchase at Ashley and I love that they are low pressure and provide assistance as needed rather than following you around. We had Daniel Carson help us both times and he was very cordial and fast at completing our purchase. He threw in some great dinner recommendations as we were completing the purchase. Thanks for the great shopping experience!
Hello.... well we actually only wet for a bed frame and 2 night stands. We came out with not only that but with a dresser and a mattress. Yajaira C. Was excellent! She help us with kindness and understanding what we wanted. Thank u
Great customer service
(Translated by Google) Muiiiiii bad works (Original) Muiiiiii mal trabajos
(Translated by Google) Bad service, answers and bad manners and things are not going on time in the day that they say things are going (Original) mal servicio contestones y mal educados y no yevan las cosas atiempo en el dia que disen que yegan las cosas
Such wonderful customer service. Phil was very helpful and knowledgeable. Very pleased and can’t wait to try out our new bed!
Hardly anything is actually available when looking online. After three weeks I finally found a couch that wasn't "unavailable". Went into the store to see/sit on the couch we wanted and liked it. Decided to buy it there and was told it was in stock. The sales rep was very pushy trying to get me to do the protection plan and upgraded delivery, I REPEATEDLY declined both. After paying, the sales rep apologized and informed me she had "accidentally" charged for the protection plan anyways. She then tried yet again to get me to agree to the protection plan since she already charged me for it. I AGAIN declined and was told it would be refunded. Then she took me up front and I was told corporate would have to call me within 48 hours to issue the refund, that they couldn't do it there. We then decided we want to pick up the couch from our local warehouse instead of waiting for delivery. I called the local number on the card I was given but that directed me to the main corporate number. I was told that the couch is actually on backorder and that they couldn't change the delivery to pick up for me, that I'd have to call the store directly. I tried that again but there are no options to get you to a person at the actual store, it's all an automated system that directs you to the corporate number and hitting zero just hangs up on you. If all you need is a cheap couch and don't care about service then this is the place for you, otherwise I'd go elsewhere...
Stacy the lady that helped us out, was extremely helpful and very friendly.
ASK FOR LUIS MORALES It's been a while since I've had an interaction with an amazing salesman. Luis was very polite from the beginning and after only a few questions knew exactly what couch we had in mind for our home. He knew exactly where everything was on the sales floor and didn't have us wondering around aimlessly. He laid everything out in detail and was very clear on what the price, delivery and all fees would be. I was out in minutes and just waiting for my delivery now!
The manager of this Ashley store was so great. He is a rare gem of a manger/person and we are so happy with how he treated us and helped us score some really awesome furniture. We bought a temperpedic mattress today and he really hooked us up! :) thank you Ashley furniture
Excellent sevice...great team of gentlemen who put it together. Help in making my selection from Julianna..she was really nice,patient and knowledgeable....
Busy place
Went to get a mattress and Steve the salesman was courteous and friendly and the manager also helped to get us a deal.
I’ve been very happy with the way they attended me and did their best to give me the furniture I want at the best price. Just ask for Sam Franco , Earl the Pearl or the boss Alfredo they’ll take good care of you!👍🏽
Some staff lack courtesy!
My husband and I went to Ashley yesterday. Not knowing exactly what kind of couches we were going to get. We bumped into sale associate Yajaira ! We couldn't have found a better sales rep. She was amazing asked a couple of questions told us a little about the sales and promotions , and let us wounder off. She came back to find us I told her what I wanted and she made it happen. I'm so glad we had, exceptional customer service. I highly recommend having her as your sales rep. We didn't just purchase our living room set , we also purchased our dining set. Thank you Yajaira
My favorite Ashley’s Location hands down. Every time I’m ready for a update to my home this is the store I choose. If you decide to come here make sure to make an appointment with Daniel C. He’s always helped me find exactly what I’m looking for and for the best price!!
(Translated by Google) Very good service ... I recommend it with Juan the seller because he explains in detail. (Original) Muy bien servicio..lo recomiendo con Juan el vendedor porque explica detalladamente.
Didn't have the couches or colors we were looking for
Luis Morales was a great help in getting my purchase completed and schedule my delivery. I am hoping the delivery goes as well as my purchase did.
Sales Associate Luis Morales was very helpful to us during our purchase of bed and some other stuff. He is able to accommodate our request with a quick resolution with a store manager’s assistance.
Bought 2 living room sets a few years ago and thought I would go back to buy new chairs for my dining room set, ordered online and received 4/6 chairs it has been a month, and my UPS shipment says in transit. Have emailed and called multiple times cant get a response, and my Credit card has been billed for all 6 chairs, i love the chairs but am missing 2, hopfully i can get a response. -Sad Customer Update Edited—— forgot to post I did receive my chairs a bit after my post. Had to call and i guess they got damaged in transit. I was right away sent 2 new ones.
It was ok,the greeting atmosphere wasnt there...
Great customer service! Main store manager is amazing! Store manager
The two men who brought the kids their new bunkbeds. Were the most professional workers I have encountered in "Years." They had manners, spoke directly to me, and they brought in the kids beds, set them up and were done in 20 minutes. The kids were so happy, as was I. I highly recommend Ashley Furniture. They were professional and friendly frim the time we walked into their store until yesterday when they set up the beds. As a woman and a mother I appreciated being treated as someone of value. Every worker in every department made my purchase a wonderful experience. Thank You!
I went there with a specific set in mind Steven C took a straight to the set. And showed us where the second item I was interested in was and left us while he finished his cell to make up our mind and see the different functions of the original recliner that we were looking at. Once we made the decision we were quickly taking over and our sale was made very quickly.There was a big mixup and they called the wrong phone number to set up the drop off on Wednesday so unfortunately I was a little upset I did reach out to Steve C who was off Wednesday and Thursday. I called to talk to someone in the office and unfortunately they told me that they couldn’t change the date if I wanted to change the date and if I wanted them to put the furniture together I would have to come in and cancel and start the whole transaction all over again. At which time I told the lady if I’m going to do that I’m going to come in and cancel altogether however to what surprise I got was on Friday evening I got a call saying not to call a text that the furniture will be delivered on Saturday between 845 and 1245 they did deliver today at 8:45 they brought the furniture in they set it up and it’s beautiful
I came in Ashley Furniture store with a photo on my phone, showed the photo and purchased what I wanted with ease. I was happy to be served professionally and quickly. Additionally, precautions were taken by the staff there to ensure that safe practices were followed for COVID-19. I would not hesitate to recommend shopping there to my friends and family.
Luis was absolutely amazing !!! The most helpful salesmen I have ever experienced. Not only did me and my boyfriend got want we needed, we also are fully satisfied and excited for what we got. Luis was very informative and answered all of our questions professionally. His customer service was out of this world! We are never going to a different home store again, this experience exceeded any other that we could’ve had. Me and my boyfriend thank you sooo much Mr. Morales!! :)
Buyers Beware if I could give a -10 that’s what I would do. The customer service is terrible you cannot get a person just an automated system that tells you to call 24 hours before delivery for a time frame and I called 12 hours before and it kept telling me to call within 24 hours. I ordered my furniture on May 1 and was told it was on back order And delivery was to be June 24. I missed a call from customer service so I called back and after about 2 hours of holds and several calls I was told at 4:30 on the June 24th my furniture was no longer available and I would have to wait until August 27. I requested to cancel my order and give me a refund and have not heard back. I guess I have to go on another 2 hour hold to try to reach someone.
Great service! Price matched a competitor with no hassle.
Never purchasing from here again. Critical details of my mattress delivery was left out by the salesman Edward. Old mattresses were not removed because they were not in plastic which the driver insisted was to be provided by Ashley’s. And now left to it myself since Ashley’s seems to be impossible to reach unless I am making a purchase. They’re quick to take my money but slow to resolve any issues there after.
Really high quality furniture with big discounts
I went in knowing what I wanted but the online store had none available. The staff found the chair model in the store in less then 5 minutes, priced matched me from the online price and I was out of there within 30 minutes! Great service!
It was very easy and quick to place my order.
Such a great place to buy furniture! They are very professional and knowledgeable. I set an appointment and was able to browse through the store uninterrupted. My sales person Chris Duran was able to answer all of my questions. He was very professional! I definitely will be doing business with him and Ashley furniture again. Great quality furniture Great quality experience!
Excellent experience here, for several reasons. I originally shopped online, and had a really hard time connecting with customer service. This is the closest location to my new home in Riverside, so I decided to try shopping in store. I was greeted by Adam Wolf, who addressed my concerns and said he could help. He got right on the phone with Synchrony and resolved my issue with my online order. Then we got started in the showroom. He listened to my needs, making sure to keep my style and budget in mind, and we ended up furnishing my entire new home within my budget. He was clear about what was available now, and what I would have to wait for - He explained shipping costs vs. pickup, and gave me all of the information I needed to make the right decision when it came to my furniture. He offered a protection plan for the furniture in a way that wasn’t pushy, and I appreciated that. Overall, my exceptional experience in store was all because of Adam Wolf. He is the reason why I will be shopping at this location for my furniture from now on. Thanks Adam!!!
The store is big and nice, but if you have any issues with your order it is a complete nightmare to get ahold of literally anyone! The number to the store does not work as well as getting ahold of anyone in general. I called and if no one picks up within 15 mins of waiting you HAVE to leave a voicemail and "you will" get a call back within 48-96 hours. Ive called about 10 times and still nothing and its been a few weeks now. Ashleys has the worst system ever!
Luis Morales went above and beyond Our expectations great customer service. Very helpful and did an amazing job. We will be back and definitely refer our friends and family. Thank you Luis Morales And the Ashley furniture family!
Nor was great and helpful
excellent customer service and Aziza was very nice and helped me get what I wanted for a good deal
Great shopping experience as usual. Ashley Furniture is always my first choice!
We had Liz help us with getting a new mattress, adjustable bed base and bed frame. From beginning to end she was soooo patient, kind, personable, professional, honest and not pushy. I hate feeling pressured to make a financial decision that I’m not comfortable with and she did the exact opposite. She went over and above to help us out, cater to our specific needs and was so quick while being detail oriented. Liz was completely transparent with everything and made sure our monthly payment was calculated accurately. We have always loved Ashley Furniture and Liz makes it 10x better!
I was a little apprehensive going to Ashley’s Home Furniture Store since COVID-19. I found the Customer Service to be above and beyond. The safety protocols were adhered to. I knew exactly what I wanted. After finding the four items, my store advisor Earl, made sure I was totally satisfied, helped me to stay in my budget , honored the on line discounts and sent me on my way smiling. Love Ashley’s and have been going here for two decades. Best in the Inland Empire.
Going into this Ashley's store felt like going to buy a new car, the salesman are way too pushy and are just trying to make a sale and not give you the best price that they can give you. their just trying to make a sale so don't look for any help from this Ashley store for a good price because their prices do not match their online prices
Our salesperson was very incompetent and slow. He left us during our scheduled appointment to tend to other customers. We repeatedly told him we were ready to check out and were left to wait for a very long time. He did not seem to know the inventory in the store. He repeatedly spoke in Spanish to other employees in front of us which was very rude as we are not Hispanic. We’re in America. Speak English. All in all, we are left unsatisfied. The manager, however, was a breath of fresh air in a room full of farts. He was great. But overshadowed by Luis’s incompetence.
Purchased a serving table from your company. Then found it cheaper somewhere else. Tried calling via phone. No answer. We were calling to see if you price matched but the phone system would hang up on us. So we ended up retuning this product.
Sam helped me with my purchase. I was in and out in about 30 min. Great customer service and quality.
My husband and I have had the best experience at this Colton location. We have been provided with amazing customer service by our sales associate Joseph Avalos. He has helped us select beautiful furniture for our living room and has been extremely patient with us. I highly recommend this store to anyone shopping to furnish their home. Thank you Ashley furniture and Joseph!
The sales associate, Sara, was amazing.
Zack at the Colton store did an amazing job for us. He worked hard and always communicated back to us quickly. As for the costumer service center calling us back to take payment information, that is a different story. Took them about 2 weeks to finally make contact. Zack was able to get customer service to finally make contact. Thank you again Zack!
My customer experience was great! I was shopping for a more modern sectional couch and tables and found exactly what I was looking for! Ashley’s has so many options to choose from and the service was also great!
Beautiful furniture. Great customer service. I trust Ashley furniture more than any other furniture store.
Wife and I ordered a 4 piece sectional, matching nightstands, and a dresser on May 19th with the expected delivery date of May 31st. On May 30th I received a confirmation text and phone call verifying our delivery for the following day. On delivery day (May 31st), we received an unexpected call saying our furniture could not be delivered due to a truck breaking down. Once I got ahold of the delivery warehouse Sunday afternoon, Veronica explained that we needed to pick a new delivery date, and we chose Saturday, June 6th. However, while I was at work on Monday, June 1st, I received video notification via my Ring doorbell with footage of Ashley’s attempting to deliver our products!!! We never agreed to a Monday delivery because my wife and I both worked that day! Once I eventually got ahold of the warehouse on Wednesday (after ridiculous hold times), I spoke with Veronica again, and she explained that our furniture was given to the next order since we weren’t home for the Monday delivery attempt!! Ashleys gave our furniture to another customer after they screwed up our delivery date not once, but twice!!! I went into the store yesterday and spoke with Hector who’s an assistant manager. He heard my frustration but I was rather surprised that he could care less to lose our business.. Ashley’s is not the logistical industry leader like they flame to be. What a disaster of a company.
Adam Wolf helped us Awesome customer service the best experience very helpful. No complaints.
Our experience was very satisfied and the our salesperson that they appointed us was very helpful and made us feel comfortable with his information on all our questions we had for him.I would recommend Mr Danny G.
Y'all ok...but your selection needs be bigger.
I had a great experience at Ashley! My sales person was Luis Morales. Luis is so patient, not pushy, gives you space, but always available to answer questions. He made sure to get me a great discount and even treated me to an iced coffee! Ashley and Luis have both earned my future business!
(Translated by Google) The person who looked after us very well but the things I bought a room with its tables and 2 full mattresses but one came out bigger than the other and they did not want to change it Mrs. Connie from the Colton store told us that we were lucky that we grab one to the size and that the other is bigger because the mattresses are always two inches larger than the standard size and that the problem is our beds (Original) La persona que nos atendió muy bien pero las cosas que compré una sala con sus mesas y 2 colchones full pero uno salió más grande que el otro y no me lo quisieron cambiar la señora Connie de la tienda de Colton nos dijo que corrimos con suerte que agarramos uno ala medida y que el otro más grande es porque siempre los colchones son dos pulgadas más grandes que la medida estándar y que el problema es nuestras camas
This Ashley Homestore was great. I got some real quality furniture and the 2 people helping me Danny Gutierrez and the manager Francisco Leon really went out of their way to get me a great deal. Thank you guys for all your hard work in getting me the beat deal. If you're needing some good furniture and looking for the right people to help you with it, I highly recommend these 2 guys.
This is our 5th time here and we come with Yesenia Vallejo. She's amazing!!! Her customer service is outstanding, she's patient, informative, and has a great personality. We have reccomend a few of our family members to this location, but only because of Yesenia's attention to her customers. Will definitely come back for more items. Thank you Yesenia!!
Staff was professional and informative. They know their inventory expertly
Very friendly representatives. Made us feel welcomed and worked with our budget to help us get the style of furniture we needed.
Safe with the virus
Walked in knowing what I wanted just needed the right price and I got that so walked away happy and the wife will sure be happy once our new bedroom set arrives
I want to thank Jahaira for being patient and helping me process my home decor order today, even though she was not schedule to work!!! Thank you Jahaira, you are great! I really appreciated your time!
Stephen is the best
This location is the biggest in the nation. They're display room is hugeeeee and with so many options to fit any style. We bought a living room set and a bed room set. Our sales representative was Yesenia, super sweet, not pushy, friendly, great personality, and willing to give us the best deal possible. I highly recommend asking for her or making an appointment with her. Tip: they price match to any website. Tip: you pick up same day from this location. I I reccomend 2 customers already to them and they both bought a few sets. Definitely, visit them, ask for Yesenia!!
GREAT DEALS THERE
Thank you very much Danny G, for your great customer service. Would recommend you to all my friends and family.
Danny G was super accommodating and got me a great deal. I’m excited to furnish my new home.
Great service, Danny G helped out with best prices available.
We made an appointment online to go to the Ashley home store in Colton. It was very simple. Our sales representative was Danny Gutierrez. He was very friendly, helpful and was able to get us a great deal on everything that we needed. If you like Ashley's furniture and live in the inland empire, I highly recommend going to the Colton store and asking for Danny.
Danny was very knowledgeable and friendly. Provided guidance without pressure.
Danny G was awesome to work with! Made it easy to find a set of new couches Very helpful! Ask for him when you come in!
I went to Ashley’s Furniture looking for a bedroom set. Danny G. Was the sales rep who helped me. I must say hands down best experience I’ve had looking for furniture In a long time. He was knowledgeable on the products that I was Interested in. Danny was very professional and kind and made my shopping experience very pleasant. I highly recommend Danny G. For any of you looking for furniture. I promise you won’t regret it.
Danny Gutierrez and Yolanda De Avila were amazing to work with on two separate visits, and really helped my family get a great deal. Both were friendly, courteous, and honest during the entire process. I'll definitely be asking for them to assist with my next purchase.
Ask for Danny Gutierrez. He is amazing! Have been going to him for the last year when purchasing my furniture at Ashley’s. He’s helpful, attentive, professional, and gives you your space while you shop.
Im giving 4 stars only because the 1st time we came we spent about 2 hours looking at EVERYTHING and unfortunately didn't have a great experience. The emoplee was kind but his manager was very rude to us. Also other employees followed us around the entire time and wouldnt give us space. Felt a little judged and not taken seriously because we are a younger couple even though we were willing to buy an entire bedroom set and new mattress. But we decided to go back and work with someone else because we did find exactly what we wanted that day. And we are so glad we did! Mario Martin made us feel comfortable and gave us plenty of space to look around. He answered everything honestly and NEVER pushed us in any way, unlike our 1st experience. It was such a pleasant experience that we ended up buying extra items. If you want someone with great people service and who is very kind ask for MARIO!
My favorite place to buy furniture every one is very attentive to our needs. My husband and I went back again in 2020 to buy a living room set, so Adam Wolfe helped us find exactly what we where looking for within our budget. I was very great full for his kindness and attention toward us. We highly recommend him!⭐️⭐️⭐️⭐️⭐️
Would give it a. Negative rating if I could. Delivery is a mess, customer service is HORRIBLE. SAVE YOURSELF THE HEADACHE.
Do you self a favor and take your business and money somewhere else. This company has the worst customer service ever no accountability for their mess ups and will screw you over. Ridiculous how they could take almost 30 days to get your furniture out and still not get it right. I have a bed that I purchased from them sitting it in my home unfinished because it’s missing parts, was told it would be taken care of in three days, Witch has now turned into weeks, customer service is just giving me the runaround refusing to make things right. Awful business practice.
very poor quality of furniture I will never return to this store and the prices are super expensive
I regret buying here. The sheer fact I need to do it online is annoying. Thanks for nothing Ashley. I’ll never be buying from you again. Ever. Rather pay higher interest at La Curaçao or something then be with you guys....
Cheap furniture. You get what you pay for.
Go see Angela she was very sweet and helpful
Adam W. The sales guy was really good kid he help us out alot wasn't planning on getting anything but I did nice store thank you
Angela was our sweet sales associate we were lucky to get! She went above and beyond for us and I don't think we would have left as satisfied as we did if it weren't for her. She was so helpful, knowledgeable, patient and kind. We went in kind of dreading the whole process, and hated the thought of dealing with a pushy salesman. Ask for her when you walk in, you'll be glad you did! Delivery process also went smooth and we're very happy with what we got!
Come on down to ashley furniture Angela the sales rep helped us out and knows exactly what shes talking about
I knewAshley Furniture for a store with great quality furniture since my brother use to work delivering. And recently, my husband and I went in to look for our first furniture for our home we were kind of nervous to find something we liked at a good price( since we were on a budget). Thank goodness the rep. Adam Wolf was there to help us, as soon as we walked in he greeted us with a huge smile and made us feel comfortable and helped us find a beautiful table at such a good price. We’re actually going back this weekend to buy our sofa with him! If your looking for good quality service and good quality furniture I recomend Ashley’s and Adam, he’s very patient and will help you in every way he can.
I went to Ashley Furniture to buy an upholstered bed. When I arrived I was greeted by Adam Wolf sales rep he was very helpful he helped me purchase exactly what I was looking for. He was able to get me a great discount and check out was fast and easy. He was very polite.
Adam wolf was a great help! Helped me choose the right furniture absolutely loved it
Adam Wolf helped us so so much! Catered to all our needs we truly will be back to see him everytime!! Thank you Adam!
Angela gave us a great customer service very nice lady...I will come back and ask for her again.Ashly furniture is a great place to be and shop
Nice very large showroom. They have anything you can think of...... If your in the market for furniture this is the place to visit. Your guaranteed to fine something that tickles your fancy and itches you to buy.
Great furniture
Nice place
(Translated by Google) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. At the beginning everything went well, we closed a deal, but always remember to shop around, there are more opportunities to buy furniture anywhere, shoppers should know that they will put pressure on you to buy furniture. As a mistake, he would say "we are just looking around us" as a reminder, keep saying that because you will be pressured again. (Original) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. Al principio todo salió bien, cerramos un trato, pero recuerde siempre darse una vuelta, hay más oportunidades de comprar muebles en cualquier lugar, los compradores deben saber que lo presionarán para que compre muebles. Como error, diría "solo estamos mirando a nuestro alrededor" como un recordatorio, sigan diciendo eso porque nuevamente lo presionarán.
Don't have a problem with furniture you purchase. They don't stand behind their products.
(Translated by Google) Excellent !!! I love deals !!! Super discount! Very excellent quality! Thanks. !! (Original) Exelente !!! I love deals!!! Super descuento !! Muy exelente calidad!!! Thanks.!!
The sales associates where friendly (Only reason I'm not giving them 1 star) spent over 5k on our bedroom set here and they gave us such a hard time when it came to delivery telling us a date and then not sending our stuff on said date, we kept calling to get an answer on when would our stuff be delivered and they kept telling us different stories until they finally transferred us to a manager who gave us an actual date, our stuff was finally delivered but not until 2 weeks after what was originally "scheduled"
Mostly junk at a very very high price! I don't recommend this place to most people. However I did find an item that I bought at 40% off the horrendous price. We even named our daughter Ashley.
Today my wife and I had the Greatest experience ever shopping at Ashely’s Furniture store in Colton Ca. Muhamad Sara was our sale Associate, who went above and beyond in every possible way to make are buying experience painless and amazing at the same time. He was friendly professional and very knowledgeable in every way possible about what we needed and wanted. He knew his products inside and out. He never said no or I can’t in pricing of products, and no matter how many times my wife changed her mind, he was very patient with her, wants and needs. Muhamad has a 10 out 10 on my salesman scale. Thank you Glenn Nicholas 02/24/2020
Where do I start? I purchased a bed and mattress to the tune of approx $5200. This included a delivery and set up fee of $349! I was told that our old bed would be taken away as long as we bagged them, which we did. The delivery guys only took the mattress as they wrapped it in the plastic from our new bed but refused to take the box springs, stating that the plastic was too thin. What?? I bought mattress bags from Home Depot and I was not told that it needed to be a certain type or thickness. I immediately sent a text to our sales person Lizbeth Martinez and also notified that our drawers did not open on our bed correctly. She told me that she got in touch with the delivery supervisor and he would be calling her back and thus calling me back. This was Saturday 2/15. I sent a second text to Lizbeth on Wednesday 2/19 stating how disappointed I was that nobody had gotten back to me, she responded that she would be following up with the delivery supervisor the following day which would be Thursday. It is now Saturday 2/22. We had to dispose of the box springs at our cost and our drawers are still not functioning. During our interactions with Lizbeth she told us to contact her first with any problems to allow her to resolve them first before we contacted customer service.
Best experience yet!! We have bought a lot of furniture from Ashley’s, I’ve been happy every time but so much more this time. We had the pleasure of having Daisy as our sales associate.. she went above and beyond to make us happy with our purchases. I will only deal with her for any future purchases. Amazing experience with her, I highly recommend you ask for her if you shop at Ashley’s, I know I will.
EXPENSIVE! Also the warehouse in Redlands have a racist work environment. Not many blacks. A lot of Mexican people. Some speak English and some do not. I would not work there again .
Trying to choose furniture for your home can be stressful especially if it's your first time buying a home. However, Luis Morales was very patient and helpful which made this experience an amazing one for my husband and I!
(Translated by Google) AS ALWAYS YAJAIRA MIRELES IS A SUPER PROFETIONAL PERSON AND ANSWER EVERYTHING AND HAS A GREAT EXPERIENCE AND KINDNESS TO PREVENT THANKS YAJAIRA YOU ARE THE # 1 (Original) COMO SIEMPRE YAJAIRA MIRELES ES UNA PERSONA SUPER PROFECIONAL Y TE RESPONDE TODO Y TIENE UNA GRAN ESPERIENCIA Y AMABILIDAD PARA ANTENDE GRACIAS YAJAIRA ERES LA #1
Horrible customer service When you pick the value furniture they will make you wait more than a hour and a half
Sales people are so rude, ignorant and zero skils.
Very helpful staff, gave us plenty of time to consider our options in the huge store. But they were always nearby if we had any questions. Very happy with the outcome, perfect end to a wonderful Valentine's Day!
My husband and I had a great experience while at Ashley’s. Adam Wolf was a tremendous help with helping us to decide on what we wanted. We really enjoyed his help and input. He made us feel comfortable. We plan on coming back to pick out dinning table and chairs in the near future. We will be asking for Adam when we do.
Pushy sales people.
Best deals....hands down
Good service good deals
Earl is the man if you are ever in Ashley Colton in California he’s the man to go too. We are on a budget and with his help our dreams came true, even being tight. Thank you for your help Earl your fantastic and such a life saver 💣💯
Great selection and friendly staff. Had an issue but they took care of it right away.
I like the store and Pedro really took good care of us. Thank you Pedro
(Translated by Google) Very bad experience I asked for the sofa to buy that they will take it to me and the sofa never arrived until I called like 6 times with different people and they sent it to me like the following week (Original) Muy mala experiencia pedí el sofá que compre que me lo llevarán y el sofá nunca llegó hasta que llame como 6 veces con diferentes personas y me lo mandaron como ala semana siguiente
Poor customer service by both a manager and sales associate. Walked out
Very good experience the sales men Danny Gutierrez was very helpful and had alot of knowledge about every piece of furniture in the store front
(Translated by Google) The manager is exelent person armchairs north emploies (Original) The mánager is exelent person butacas norte emploies
Although we have had good experiences with Ashley before, our latest purchase has not gone so well. We purchased a sofa and love seat on Black Friday. The sofa was not in stock, so it was back ordered for us with a tentative delivery date of 31 December. The next day, we went online to look at the sofa and love seat again and found the price had been reduced. We called and were told the store would do a price adjustment, which they did. Then we got a call that they wanted to deliver our furniture on 31 December, but we were not going to be home, so we set up the delivery for 7 January. On that day, someone from Ashley called our home phone (we had asked them to call our cell phones) and said “do you know your furniture is on back order?” We told them the store had set up delivery on that day, so we assumed the furniture was in. The person on the phone said the earliest it could be delivered was 27 January, so we set up the new delivery date. Someone from Ashley called our home phone (again!) on 25 January and left a message saying they had made several attempts to contact us, but couldn’t reach us, so the delivery would have to be rescheduled (we had received no other calls). On Monday 27 January, we went to the store and talked to customer service, telling them the whole story. They apologized for the inconvenience and set up a new delivery date on 30 January. They also changed the phone number to our cell phones and gave us a $50 gift card for use in the store for our inconvenience. In the meantime, we have gotten rid of our old furniture and have nothing to sit on but an oversized chair. This experience will make us think twice about going to Ashley the next time we need furniture.
Absolutely AWFUL customer service! Cancelled our delivery without notifying us. Didn't receive one of our picked out add ons,that we found out later was supposed to be given to us on the day of purchase. Had to go back to the store and had to get a completely different item because the one we had picked out was not there anymore! Will NEVER do business with this company EVER again! Definitely NOT my favorite furniture store!
I spent $1,300 on a leather rocker recliner. Within 6 months the rocking mechanism was making a loud clicking noise so I used the insurance I purchased and they decided to give me a new chair even though I just asked for a repair. The new chair had a huge destroyed spot on the leather that I didn’t notice until after they left. I called Ashley and they would only replace the leather on that arm. Well when the leather arrives it didn’t even match!! Now 6 months later the new chair is making the same noise and when I called the insurance they informed me that I was not insured for this chair, they said Ashley furniture was suppose to tell me I had to purchase another insurance policy. Now I am stuck with this broken over priced chair. I will NEVER purchase another piece of furniture from them again. Sad because my whole family room is Ashley’s and I was planning on buying a new bedroom self from them in April.
What a fantastic furniture store there employees and sales were very helpful and friendly and professional '''' thank you Ashley for helping us improve are home.
Cory was really helpful and patient! I would definitely recommend asking for him. He was able to recommend different items that better fit my need and I liked that he was invested. Definitely recommend it here.
Excelente customer service
Worst customer service don't waste you time
Got there and had an awesome experience looking for a bedroom set and a mattress. Mo was very helpful and respectful throughout the visit. Offering great deals and hospitality. I will definitely be returning for a dining set 🙂
Lilly Gonzalez, was very professional in the way she conducted herself while helping us with a mattress and chair/ottoman. I was very pleased with her being able to answer all my questions right away. We did make a purchase with her due to her kindness and knowledge. Thank you, Lilly. Ron Price
the store is huge and i had already picked out some items online. i went in and Adam Wolf helped us not only see the items in person but gave a few recommendations and it was very impressive because it was exactly what i was looking for. i didn’t have to hunt for furniture despite how big the location is. he helped us stay in our price range. if you go, ask for him!
Excellent people
I got a great deal on a dresser. I had to go pick it up at their warehouse in Colton, but it was all good. I got great customer service from the sales girl and the manager.
(Translated by Google) All good I really liked the very friendly staff (Original) Todo bien me gusto mucho el personal muy amable
The store is extremely nice and relaxing to visit. The Saleswoman was very patient and helpful in my search of new furniture. I never felt pressured to buy anything or look at items that I wasn’t there for. Overall, I will be coming back again in the future!
Came into Ashley’s furniture and bought from this nice guy and knowledgeable about the products and fabrics I was interested in. I was only there buying a day bed for my daughter and walked out with it for free and a brand new mattress for me! Definitely a great place to shop at thank you to my salesman Rick C!!
Was greeted by Adam Wolf and zero pressure was placed on us for him to tag along. We were there for a few hours and Adam helped us whenever we needed it. The purchase process was a breeze and Adam helped out a lot. I highly recommend asking for Adam when you visit the store.
My salesman Adam was very knowledgeable about both the product and financing. I will definitely recommend Ashley to all my friends.
Terrible customer service.
Very helpful staff!
Ralph Peres was my salesmen and exceeded all expectations of what you would look for in a salesman. Very educated in the store’s policies and inventory. Knew his way around the store very well. He was a pleasure to work wth and made my decision to bring my business back to this store.
Adam Wolf was the most kindest and real sales person I've ever met. He wasn't pushy and didn't prey on us like a vulture. He took into consideration our medical conditions when choosing our furniture. When I am going to purchase more furniture he will be the first person I go to for purchasing anything. There should be more people like him in your company. As long as he is there I will keep coming back. Thank you Adam from the bottom of mine and my daughter's hearts.
Spent about $4000 here, I drove down and picked everything up from the warehouse. Same day I called up cause a shelf was cracked. This very educated girl on the phone said there is nothing we can do and maybe you should have paid for delivery then it would've been the driver's problem.
I love Ashley's! They always give you the best deal and they always work with you to give you the best price. Thank you Ashley's
The salesperson Edward was very helpful and kind. The store was clean and easy to find the area we were shopping in today.
Cory Nichols made my visit easy, and made sure I got what I wanted at a great price!
Patricia is super helpful and friendly!! She provided us with excellent customer service and made sure our purchase went smoothly! We will definitely come back to see her again for our future purchases!
Employees not as friendly and approachable as Bob's furniture
Great customer service. Lizabeth Martinez was my sales associate for the visit n she helped me get everything I needed, very informative n professional. Excellent customer service.
Good customer service
Edward did a great job helping us find what we wanted and then worked hard on the price. After all that he had to work even harded because they told us we could pick it up on Tuesday but we have a big party planed for Saturday. Edward push hard and we are picking it up on Friday morning! Go Ashley Team!!
It was my first time visiting an Ashley Store (1601 Ashley Way, Colton, CA 92324) and it was an incredible experience. Right when we came in, Earl approached us (my parents, sister and myself) and made us feel welcomed. We asked him what we were looking and he showed various option. Earl was very patient with us, especially because my family is very picky and can ask a lot of questions (and I mean a lot). I’m not to sure, but I think Earl had to take his lunch, after being with us for hours. He clocked out and was with us till the very end of our purchase. I never take the time to write reviews, but this time was different. Earl found us the furniture we were looking for a reasonable price. I just want to take this time thank Moe, Patrick, but most importantly Earl. I will definitely be coming back for all my home needs. Earl if you read this YOUR THE MAN, thank you so much!
Ashley's furniture in colton was a nice shopping experience. They have a nice selection to choose from but the reason i did not give a 5 star rating is because of two things... first the prices were really inflated and they say they have sales prices but really the sales prices are more of the natural prices as compared to other furniture stores. Second thing was the girl at the financing desk really didnt give us much attention. She answered the phone twice while "taking care of us" and then didnt really talk to us, like we were just another number to finish so she can just call next. Other than that the other staff was really nice and helpful.
This is such a large store. Was immediately greeted only to be left by the sales person because we told her we were interested in exchanging something that was purchased for us. She didnt know what we wanted to exchange it for, therefore she lost a sale for being neglectful. Whether they work on commission or not, that was really poor customer service. Maybe another furniture store will provide better service.
Very unproffessional place, they can't look at their inventory to know if something is in stock. They will have you look online yourself on your own device if you happen to have one to see if they have it, or they will have you walk the entire store scavenger hunt for the item. They don't care about loosing a customer.
One star for the appearance of some of the furniture. My first step through the door and I had a sales person literally in my face. I hadn’t even had a chance to step foot onto the carpet. I had to stop because he was that close. The desperation is noticeable. I wanted to browse the dining room sets. The sales person followed us throughout the entire store just watching us at every table we viewed. That was just so awkward and uncomfortable. Low end furniture. The chairs on the floor display were all wobbly and flimsy. Never did he ask to be of assistance. Just wanted to be sure to get the sale. He then interrupts to tell us that he was handing us over to some other person. That guy proceeds to tell my wife that if she lays on a bed for 10 minutes she gets a $50.00 gift card. Sloppy sales. I would have had a much different response to him if I would have heard his corny sales pitch. Just a bad experience we couldn’t leave quick enough.
Great deals.
If you want to be deceived, be my guest. Here's the issue... It is supposedly Black Friday but it turned to be a Blue Friday... Why you ask? I'll tell us: I had purchased a complete Dining table previously for about $2000. And sure enough I saw the same table only doubled in price with a 40% supposedly discount. They will try and act like they give u more n ultimately you'd pay about the same price so no bargain. So they raise Lol the prices making one think a huge discount is being given when it's truly not a bargain at all. So where was the Black Friday deal? Nowhere. Glad I didn't stay up or go so early for nothing.
Beautiful Furniture
This store is a great place to shop, but when you are ordered any products in this store and they set up a appointment for you to pick up your items between the salesman and warehouses they’re having a very bad communication. Warehouses they say they never have your appointment in the system and you have to wait for many hours to get all your stuff. I don’t recommend anyone go to this stores. The upper management needs to a change on it. I rather placed my order online and deliver to my home.
Adam Wolfe was friendly and helped us with our purchase at Ashley Furniture. He did not try to oversell us on any products or services and was able to provide us with a great deal on our boys bedroom set. I would highly recommend him if you are going to make a purchase at Ashely!
This place delivers new furniture infested with bed bugs and when you call to tell them or to assist you with the problem they cause,they just tell you is your problem not them even corporate or they give you a phone number that's not working. Just stay away from this place if you dont want to have bed bugs!!
I had an amazing experience at Ashley’s Furniture store in Colton, CA. The sales rep, Adam Wolf greeted my mother and daughter as we walked through the doors. Before entering the store, I had my mind made up on the couch that I wanted, but after touring the store with Adam, we found a couch that was less expensive and better quality. I was thoroughly impressed with Adam’s ability to listen to my needs for the product I wanted and provide a deliverable that exceeded my expectations. He was patient, professional and knowledgeable about the products on the floor. He ensured I was completely satisfied with my item before purchasing it. The entire experience with Adam did not feel “salesy” nor did I feel rushed throughout the process. Having a four-year-old tour a furniture store can get hectic; Adam was able to adapt, be flexible and patient with us the entire time. Due to the positive experience I had, I would definitely return and purchase additional items for my home. You can’t beat affordable prices and most importantly superb customer service. I definitely recommend you visit Ashley’s Furniture store and ask specifically for Adam Wolf, he will take care of you!
We had purchased a dining set years ago and needed to replace the chairs. Adam Wolf assisted us without pressure which was greatly appreciated! We bought 5 chairs and was able to pick them up same day! Thanks for your assistance!
Amazing furniture and excellent customer services. Today I bought a tv stand, great addition to my living room and the salesperson was so nice, he really listened regarding all my concerns, his name is Tony Hernandez, as always a great experience at Ashley's store Colton! Thank you
I loved the experience Anthony was able to provide at Ashley’s. The furniture is beautiful and there is a large selection to choose from!
Salesman Rick C is the best. Very professional and helpful. Rick C has a very thorough knowledge of Ashley products and services and helped us to stay within our spending budget. The manager Francisco is also great, professional, and no pressure sales. We are return customers and would recommend Ashley Furniture in Colton to anyone looking for a range of quality and design in furniture and accessories to fit your budget. Financing options and sales are always excellent deals as well.
I’m not one to usually leave reviews but I felt the need to do so over my experience at Ashley Furniture In Colton. I was greeted at the door by Jennifer and right away she was friendly and understood that I needed some space and time to look around. She checked up on me a few times and even offered some suggestions. I loved how she was so knowledgeable about all the products, it really helped me make up my mind. I was there for at least 2 hours and not once did she rush me. I just received my furniture and I absolutely LOVE it! I am so grateful for having JLO as my sales associate, she made it so easy and got exactly what I wanted for my new home. If you visit Ashley Furniture go see Jennifer Lopez, she will make your home look great!
Great store with even better service. Our salesman, Montez was very patient, polite and incredibly knowledgeable about the mattresses the store had available. Especially because I was so undecided, he made the process much easier. If you’re looking for a genuine experience from the beginning to the end, this is certainly the location to go to. Ask for Montez!
My wife and I have been looking for furniture for our new home for 2 months. Ashley furniture has so many choices hard to decide. Our sales person Rick C was very knowledgable and patient with us. Rick was able to show us options to fit the type of furniture we were looking for and our budget. Rick and his manager Francisco both were very helpful and helped us meet our needs with purchase of dinning room,bedroom and other furniture pieces. I would like to thank both gentlemen for being professional and helping us making purchase of furniture stress free and enjoyable experience.
Ryan Anderson helped me when I was shopping for a couch and he was very professional and super friendly! He also did not over crowd and was not pushy at all. Shop at Ashley and definitely ask for him!
Great customer service! Thierry Dilan helped us out so much with our entire purchase! We found our sofa, kitchen table and accessories all the same day! He helped us set up easy payments and price matched everything for us as well! We’ll definitely be coming back here for any other items we need! :) We ended up with over $1500 in SAVINGS! 100/10 dealing with Thierry Dilan! MAKE SURE TO ASK FOR HIM SPECIFICALLY. He went above and beyond with all of our requests and we have just made our house a HOME.
Bait and switch. Sales associate lied saying everything is 40% listed price for the pre black Friday sale. Then she rings it up saying the listed price is already discounted.
Friendly staff. Stopped by to look at some couches and the sales guy Zach was friendly without being pushy which is something I appreciate when I'm going to be dropping a couple hundred. Will definitely go back once I'm ready to buy.
I had the best experience buying a new sofa, recliner and dining room chairs. Matthew Portals asked what I was interested in and showed me numerous choices. He was very attentive to my description of what I was looking for and helped me find the items I wanted in a prompt manner. He also took the time to talk with his manger so I could get the best price possible. I would recommend Matthew to anyone shopping at Ashley furniture, you will love the service you get.
Amazing customer service! My salesman Montez was such great help deciding on a bed set. It looks great in my room and the mattress is perfect!. The store was also very clean and neat. Can’t wait to go back to shop for my new house. Definitely telling friends and family to come here too.
This is the place to get all your furniture. Ask for Rosie she is amazing.
We went there for a sofa. The sales guy was not that knowledgeable on their sofas or anything for that matter. Couldn't answer our questions. I ended up finding what I was looking for luckily but by myself not with their help. I do like that they have a large variety of styles to suit a lot of different tastes so I was able to find what I liked.
Customer service employee Pedro was rude!!!
Very pleasant and efficient!
Lorreina Contreras was absolutely amazing! She helped me find the perfect bedroom set. We had complications with the first one we picked out that another sales person sold us and Lorreina made sure everything was taken care of. She was understanding of the situation and did her absolute best to make sure we left happy. I highly Recommend her if you go here she was truly amazing and gives you her honest opinion. She made our journey at Ashley’s incredible. Thank you again Lorreina. We are very happy customers.!
Nice place
One star is to many Don’t Ever shop here save yourself time and a headache. Ashley Colton is the absolute worst with not only customer service but honesty about in stock it's and delivery dates. Not only did the sales person give us the wrong information about pricing but cussed in front of our daughter. When purchasing the items was a hassle we should have walked out then our delivery was not complete with the rest of the order which was our mattresses was not going to come for 9 days leaving us sleeping on the floor. Some of the items actually delivered were unusable due to defect. Now the mattress delivered is not what we picked. I would rather have done without the items. Update upon speaking to Ali the sales man this morning about a return he hung the phone up on me. Continuing the terrible customer service.
(Translated by Google) Terrible service (Original) Pésimo servicio
I went in looking for a dinning room set but was not sure what style would look good in my home. I showed employee Julia Iglesias a picture of my dining room/living room and she was able to help me chose something that would look great in my home. She was knowledgeable about the furniture and patient with me since I was so indecisive. Julia is definitely an asset to this company!
Superb Customer service and the quality of the furniture was second to none. I have to say that our saleswoman Julia gave us by far the best experience we have had buying furniture. Not only did she make us feel at ease with her knowledge and expertise, but we came away feeling like we had won the lottery, because of the deal she gave us. All in all will definitely be back for all our future furniture needs.
Adam was great, made the process easy!
Stay away.. cheap furniture. Very cheaply made. Sales people are liars, ... c'mon, warranty? Paid for it on a kitchen table.. they would not honor... paid for it on mattress and bedroom set, would not honor.. fool me once,,,,,,,,,. But really, terrible place.
Really nice place excellent customer service.
Connie was so helpful and patient with me when trying to decide which sofa set to purchase for my living room. Pedro has also played a big part with his information on different pieces of furniture that I had an interest in. A++ store all the way around! Thank you Connie and Pedro for all of your help.
Outstanding
Store is very nice, but there are sooooooooooo many salespeople....fighting for your business. Too much like buyong a new car... not enjoyable.
Great customer service... Very helpful and friendly...
Bought a couch from this place 2 to 3 weeks ago and paid 70$ for it to be delivered on a Monday and it wasn't delivered until Thursday. 3 days late! Contacted customer support and they were rude and even laughed at the fact that we were upset. Never going to this place again.
Came into the store not expecting to get anything, but Matthew has been it possible for me to get exactly what I needed for my room. He was very detailed and explained everything really well. If you want an amazing deal and customer service experience MATTHEW is your guy. Just ask for him at the door when you walk in, he will be more than happy to help you reach your goals with your budget! Thank you for the great experience Matthew.
Good customer service. Friendly staff.
Love the store. Many selections and beautiful furniture. Can't wait for my table.. LOVE IT
I love my new mattress. It took a minute to pick it up, but it was well worth the wait. Their sale was an unbeatable deal. I am pleased.
Awesome experience! Better than I hoped!!!
Noe Victoria is an amazing sales associate very helpful and makes sure you get quality for your dollar.
Large selection helpful people
Variety of selection to look at. There is a mixture of rude salesman (very rude) but luckily sales rep. Pedro made it a great experience. If it wasn't for him, I would have never gone back to this store.
Excellent salesman. Cory really made me feel like I could let my guard down so that I can actually consider the awesome deals that they had to offer. And let me tell you, they really have deals that you CANNOT BEAT!!!
If you're looking for new furniture I would highly recommend checking out Ashley Home store they have great quality merchandise on hand and a wonderful staff to assist you. Also if you're on a budget check out their discount store as well
Cory was great
Took forever to load our order they preferred to stand there and talk. Wont go back again
The sales representative totally tricked us and when we complained we were treated very poorly! Very outraged and 100% sure that I will never buy anything from this company ever again.
(Translated by Google) Excellent, we found what we were looking for and very good attention. (Original) Excelente, encontramos lo que buscábamos y muy buena atención.
I went there to look at tables for my livingroom. As soon as I walked in I was chased by an aggressive salesman. I told him I was just looking. He was really pushy. I finally got away from him, then I noticed he was watching me following me. It was like going to a used car dealer where they coming running out at you. I got upset and left. The salesman was so annoying.
Love it
Went to this store after spending the week visiting several different furniture stores from the Coachella Valley to Rancho Cucamonga, including a smaller Ashley store. Not only did I finally find the perfect living room pieces I was looking for, but my salesman Adam made the process super easy and fun, including moving chairs and accessories to the couch set I chose to ensure it all looked good together. I also got an incredible deal and was able to get extra pieces and stay in my budget. Thank you!!
Michelle was excellent helping me. Thank you Michelle
Great service with a smile, very happy customer👍
Natalie T. is super helpful!! Great experience!!
Over priced furniture. Poor quality for price.
Ashley Furniture sales assoicate Thierry was helpful and very patient while helping my sister pick out furniture. The atmosphere in store was very friendly , knowledgeable. Very easy to find.
Good selection, prices great card bennifets
I went with my parents to buy a sofa today and ended up having a really nice and helpful and pleasant experience with sales associate Chris Duran, who laughed well at my dad's jokes and related well with my mom and me as we enjoyed browsing and then deciding on the first fancy leather gray and gadgety well-priced sofa we found. Great experience. 😃
Couldn't find what I wanted
Not good for what I was looking for ( book shelf.
The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands
My goodness they are very proffesional They take care of customers very well Thank you James BavatundeThe best salesman. And thank you Daniel Carson for everything too. Incredible people in this store
Cori was very attentive with my needs and shared lots of information action with me. It was a pleasure to work with him.
Nice store good people excellent sales people
Their advised price are too high I was going to buy a living room set but Manager did not want to give me a better discount on floor sample
Michelle did an awesome job. She was so so helpful. I would recommend her to all my friends and family. And in the future I will come back and want her to help me.
Hardly anyone wanted to help us! They were rude, treated us like we were stupid, and would bump into us and keep walking. Terrible service and high prices. Not worth my visit!
Rip off prices
The store is good employees are nice, but in the warehouse the clercks are not kind or considerate. Mr sham is great.
they sold me a broken sofa and I had to fix it on my own
Great store and Employees
Two expensive
Nice enough staff. Way to expensive for manufactured wood
I came in on a Sunday evening about an hour and a half before store closing. I was greeted by a very professional sales person named Rodney. I had no idea of what type of furniture I was going to purchase but Rodney immediately started speaking to me about ideas that could complement the color scheme I wanted. I had no idea of what type of furniture I was going to purchase. Rodney was very patient with me as I walked around THE WHOLE STORE 😂 sitting on all types of furniture and he was speaking to me about ideas that could complement the color scheme I wanted. He was very attentive, never left me, listened to all of my crazy figuring out ideas I had in my head, was never impatient and didn’t rush me or seem exasperated because I was taking so long. I ultimately decided on some very nice furniture that will complement my living space and I am very happy with the service that I received from Rodney and his immediate manager Mohammed that was so nice when he came over to meet me after finalizations were complete. I was ultimately the last person in the store when I left the building very happy and secure about the purchase I made because of the great customer service. Thank you Rodney at Ashley Homestore in Colton California. I will be returning for other purchases and will send family and friends also👌🏽
Thy.
First time going to Ashley’s furniture. Adam was the rep who helped me out, and I ended up finding everything I wanted for my new apartment. Honestly, couldn’t have made it an easier transaction and he definitely focused on my needs. Solid place, great staff, and no hesitations of going back. I can say so many good things about my experience and if you get lucky and get Adam, your experience as well. Thanks dude.
Great customer service from Mayra Tan thanks for your help !!
Danny was wonderful he showed what I was looking and he did not rush me he was very patient and made sure I was happy in my picks.
We worked with Kora Alvarez at the HomeStore in Colton and she was SO accommodating. She really took care of my grandma’s needs as she decided on furnishings for her new apartment. We can’t emphasize enough how kind and patient she was. She never rushed my grandma into making a decision. We would absolutely recommend her and would work with her again. Thank you Kora and Ashley furniture.
We bought our first dining room table set but the only problem we saw si far is, the table is cracked underneath.
Suppose to be upscaled. NOT! Talk about being swindled for something we shouldn’t even be charged for. Delivery $300 for no one showing up for our date/time, no call, no nothing. Excuse “called in sick.” Defective part called out for because they were not adjusted properly when delivered. 3rd call out, they didn’t even hook up the sectionals of the L shaped couch. They were all over the place. My granddaughter almost got hurt. WHAT THE HELL DID I PAY $300 FOR?????? Stay Tuned .........
Very good friendly salesperson very helpful
TERRIBLE! We purchased several items from Ashley, one being a dining room set. We had an issue with 1 of the chairs. Ashley put us through hell before their corporate office finally approved an exchange 4 hours later!! BEWARE they have a NO RETURN policy on the furniture you buy from them. Be careful though, their sales staff and others will tell you its 48 or 72 hours, but it's not! Read your receipt. The chair defective chair we had to return was valued at $75 and it took us 4 hours, 2 trips to the store and 7 phone calls to make it happen. STAY away! Headache! Go to MOR Furniture, we went there and the have a decent selection and much lower price, PLUS a lot of their stuff is made by Ashley. Anyway, good luck if you deal with Ashley!!!
Good selection
Very horrible experience very impersonal
Yesenia was the best sale associate I ever had ever. She deserves a huge huge HUGE raise. Thank you for your service Yesenia for helping my mom and I get the best furniture for our new home.
The sales person Sam was awesome
*****UPDATE****** IMAGINE !!, LOOK HOW HAPPY I WAS UNTIL EVERYTHING FELL APART AND NONE OF THE PROMISES WERE KEPT!! ALL THE THINGS THAT WERE PROMISED NEVER HAPPENED THE SALESMEN OFFERED PROMOTIONS AND DISCOUNTS NONE OF IT HAPPENED I'VE GONE THROUGH EVERY AVENUE TO TALK TO SALES MANAGERS REGIONAL SALES MANAGERS NEVER TO GET A PHONE CALL BACK. SALESMAN WAS ACTUALLY ALLOWED TO LIE,, I FELT LIKE I WAS BUYING A USED CAR Paulo was a GREAT salesman!! We spent hours and hours trying to make decisions on three different rooms of a home, he helped and was patient with every single one!! I'm very impressed and so glad he was our salesperson!!...
Extremely pressuring salesman.. they would not leave us alone until I had to get aggressive with them. Any time I would walk away from my Wife for even 3 seconds, a wolf-salesman would be there to pounce on her. NEVER going back.. NEVER again buying anything from Ashley nor made by Ashley.
Furniture shopping....Lucky me.
Staff is very helpful. Directs you exactly where and what your looking for. I had pictures from there website and Patricia took be exactly to them.
I don't shop at ashley's. I must of just passed by the place or stopped at a place nearby. Sorry. But I did once a long time ago. We had such a bad experience. We weren't attended to like other customers. The prices were high. But we bought a frame and California king mattress set. First It was delivered later than promised. When we called to complain about a terrible noise in the box spring a so called mattress technician came out to assess the noise .He made a comment that we were just to heavy and there was nothing wrong with the box spring. We were not happy but we kept it. Then the mattress started to make noises. We called back. Again someone else came out and assessed that the bed WAS defective. They offered to replace it. We agreed. When the replacement arrived . It was NOT the same bed. It was explained to us that the bed we originally purchased was no longer available so a comproble replacement was chosen. We did not agree to that. So we said return it and return our money. A check came in the mail 2 weeks later. . Remember, we had no bed. Waiting to purchase a bed somewhere else. We were livid. It was HALF the cost of our purchase. We went directly to the store. We had our original receipt and we still had a hard time to get our money back. Plus at this time we wanted it back in cash. Remember! It was an expensive bed. It took close to 3 months from start to finish to end this ridiculous situation. I will never go back. I have to pass by on the road but I DON'T STOP.
Waited 2.5 hours over my appointment they set. Only two person ahead of me. Don't under the wait.
Went into this store, met Anthony Aispuro greeted me and stayed with me all the way. He was very patient and gave me excellent service all throughout the process. Thank Anthony and all the best to you. Reach for the sky.
If you have great credit, that's the place to go.... You can get six years no interest on all furniture...be empowered
Customer service was horrificsales people making mistakes on orders that were already placed in advance had to resubmit correct orders and creating long wait times and Warehouse was totally unorganized jammed on the loading dock and supervisors were nowhere to be found an employee's doctor were not happy and not helpful
Should be the only furniture store to shop at you get good service and good warranty
Lots of room to move around
Very nice and helpful
I highly recommend Danny G. He is very helpful I am very satisfied with the furniture I purchased from Ashley in Colton California, and also very satisfied with the help from Danny G.
(Translated by Google) Very good I liked the service very much (Original) Very good me gusto mucho el servicio
Its been two months that we had to wait for a refund check the only reason we are getting a refund cause the sales rep lied about prices and sales so we double check our bill and they over charge us by alot we call ever day where our refund check!! they answer we can't find the check so tried of this company no good customer service
Staff is great. They are helpful and listen to what you want. J lo was great. She helped me with all of my questions. Store is a comfortable welcoming environment. I will be back to purchase more furniture.
Amazing product and prices I highly recommend
I Purchased a bedroom set last week my sales representative AJ was extremely knowledgeable And helpful. At first I was a little skeptical thinking that it was a sales representative making promises saying anything just to just to close the sale. However this was not the case, the bed room set I had choose was out of my price rang. Aj was able to strategically build my shopping cart so I would be able to qualify for promotions with a purchase of a Tempur-pedic mattress. Initially I was only going to get a pillow top mattress, I am so happy I got a Tempur-pedic mattress instead of a pillow top mattress I’m sleeping like a baby! My entire bedroom set has been delivered to my house assembled and not one thing is missing, it was on time and looks amazing! AJ was on point with my order I can’t thank him enough for his kindness, and superior customer service. Thanks again for the help I’ll definitely be returning to Ashley‘s furniture for future Purchases with a Aj.
The moment we walked into the store, we were amazed at how big the store was. But we were more amazed at how many salesmen were working on the floor. So many selections of furniture and finding the right one was easy, thanks to the gentleman that helped us. We had purchased a bunk bed for my kids and a TV stand that goes well with my home. And the workers there made it so easy for us.
We went into Ashley furniture to look and price furniture and matresses and we just walked in the door when a very friendly young man named Anthony came up to us with a very friendly smile and offered us his excellent customer service. We clearly stated we were only looking and pricing....but because of his awesome sales pitch and experience and all the information he took the time to relate to us on every piece we liked, he clearly filled in all the blanks and left us with no questions. We decided to buy a couch, love seat, reclyner, and two queen matress sets and a rug because he made us feel comfortable enough to buy our furniture there. I talked to a manager to let him know how happy and impressed we were and he also was very friendly. I love Asley furniture because of the customer service and I highly recoment the colton store.
Michelle was really nice, patient and understanding to all of our needs.
we had fun choosing our new furniture and the salesman made us feel comfortable.
Beware all sales are final . they dont tell u that and trying to talk to a manager or sales rep don't hold your breath ,you might see Jesus come back 1st. I will never buy anything here ever again !!!!!!!!
We had a great experince with salesman Chris. He was a great help in purchasing our sectional.
I had been to a few furniture stores prior to arriving at Ashley's, and was greeted with pushy salespersons who didn't care about anything but closing the sale. I arrived at Ashley's and was greeted with a smile by Yesenia Vallejo. She asked me what I was looking for and took me on an adventure around the store, not looking for just a bed set or just a sofa, but the exact sofa and bed set that my heart searched for. She didn't plan to rest until I was absolutely assured of my selection and even then went the extra mile so that I felt satisfied with my purchase. I decided I loved the service so much I returned the next day to add on a kitchen set and entertainment center, and reached out to Yesenia who was all too ready to assist me when I arrived later that day. We went on another adventure around the store searching for the perfect kitchen set. I wasn't looking for any old table, but rather one that fit my home and style. After finding it we searched each and every entertainment center, hoping to find a good one but I'll admit I was picky. Yesenia however, knowing exactly what the rest of my home looked like because she designed it so far, found one and helped to paint a picture of how perfect it would look across from my sofa. She made the sales process a streamlined system that made me truly feel welcome. Most salespersons are out to ensure their sale and don't truly care about the end result, so long as their commission check clears. Not Yesenia, she didn't care if I didn't complete the order, because she wanted me to truly be happy with my adventure there. To her it wasn't about a table or bed frame, but rather it was about building a home. So thank you Yesenia for helping me to build my home, and so long as honest and dedicated people such as yourself work at Ashley's, I will be a customer for years to come.
Great customer service.
Best customer service you can find. Michelle the sales person that helped us was awesome. She went beyond our expectations. I definitely reccomend this store to everyone.
Excellent pricing for the quality and amount of furniture we got! We got lucky and took advantage of the 50% off deal the day we walked in and we weren't even aware that this promotion only happens twice per year. Daniel Carson at the Colton, CA store was very professional and very cordial to work with. We would definitely shop here again in the future.
We have always had great exchanges with Ashley's staff. They've always been very helpful. Thank you ashleys...
Sales people have been very helpful everytime we've gone in to look at furniture.
Rick Hulstein was very helpful and patient. We took a long time deciding on our purchase and had to make a change. Through it all Rick was very professional and made transaction painless. Thank you, Rick.
My husband and I went in to purchase a mattress for our daughter and because Steven was so amazing and accommodating we ended up purchasing a mattress and a leather sectional! Steven was very patient with us (especially with my 2 year old running around) and he worked with us so that we were able to get what we wanted at a price range that worked for us. Thank you Steven!
Good deal
I thank Dominic for helping us and having the experience with him on helping us with lower price very nice person and very understanding thank you Dominic for helping us and showing us the way for lower prices .
Very great customer service! AJ was very helpful and patient with all the questions I had. I am glad he was able to help and assist me.
I save over 4k. In furniture for a house.
Our experience was great! Chris was very helpful and knowledgeable. We needed more pieces- an armless loveseat- for our sectional; purchased 6 months ago and we also purchased a recliner. Chris was very efficient with everything.
I had a great experience with Myra. She was able to answer all our questions and point us in the right direction.
Sara and Francisco were Amazing sales persons who helped us very much with all our needs. I recommend them 💯. Thank you for making this a great experience.
I have to say that the sales guy Edward was the most helpful person Ashely could have. He took he’s time to show me around and give me ideas. He deserves a bonus, if I ever need more furniture, for sure I’ll be calling Edward. Thank you
Today I visited Ashley's homestore. Your salesman Danny Gutierrez greeted me at the door and proceeded to answer my questions about my need for a new bed. Directing me to the mattress area he pointed out the different models. When I explained what I wanted and my concerns about cost, he directed me to the best purchase for my needs, both for comfort and cost. I then ask about a bed frame and headboard. He took me to the computer with pictures of headboards where ai found just what I wanted. He walked me through financing and kept my payments within my budget. I was very pleased with the service from Mr. GUTIERREZ. Donice N. Griffin
We had such a wonderful experience purchasing our bedroom set and mattress! Phillip was so knowledgeable and helped us get a great deal! We will definitely be coming back!
I was very welcome and got a deal I will return back when I'm almost finished to get me a sofa bed
This was my first time shopping at Ashley's and I can't say enough of the exceptional service I received from Ali Assadi. He was extremely patient and answered my many questions. He definitely does what's right for his customers! I am extremely satisfied with my purchase. My family, friends and I will be shopping at Ashley's in Colton with Ali's help many times more!
We keep getting our furniture delivery pushed back this is ridiculous! Second purchase with Ashley furniture and second time this happens! I DO NOT RECOMMEND BUYING FROM THEM! Calling customer service is no help either! Kept getting transferred I absolutely will not be buying from Ashely furniture again!
Rosie was the best. I highly recommend her if you have time to stop by Ashley just ask for her and she will make furniture shopping fun and easy.
Went to Ashley's wasn't to excited about a furniture place but the sales rep lady Rosie showed me what can work with my budget and how inexpensive it is to pay in payments liked the store people were friendly
I went to the Colton store and was greeted by Mr. Earl Martin. Mr. Earl ended up helping my daughter and I with choosing bedroom sets. He was patient, informative, honest, extremely helpful, and kind. Mr. Mo, the General Manager, also helped a lot as well. The people I've encountered here at the Colton store are great. I recently purchased furniture a month ago and Jennifer Lopez was also awesome. Thank you to all who was mentioned. You've really made my shopping experience comfortable and fun. -Abena
Thanks to Sara She was very helpful I give her 10 or 5 stars. Very kind n honest Ashley home Store should be happy to have Sara. Awesome Service We r very satisfied.
Excellent service and patience! Carlos went above and beyond helping us out with a bed and sofa purchase. Highly recommend. So many great furniture options and help.
Rosana was really great at helping us , she is awsome!!
Service was amazing. Edward took care of our furniture hunting needs. Thank you!
Cora (hope I spelled it right) is Amazing. Kind, helpful but never pushy. We will be back!
Had a great experience shopping with Daniel my sales man bought furniture for the lake house.
Very happy with service and professional!
We went to Ashley Homestore and Yajaira Cantillano provided amazing service. She was friendly, helpful, and made sure we got quality service. We will definitely come back because of her amazing personality and helpfulness.
I came into Ashley’s to look at mattresses, but Adam Wolf ended up making me fall In love with an amazing temperpedicure mattress. I ended up getting a great deal for 6 years of financing it and also they gave me a free bed frame to go along with it. I will definitely come back in the future to do more business with Ashley’s just for the impression Adam Wolf made on me. Great service great experience and great prices.
Excellant. Great sale going on.We bought a sofa!
Patty was awesome, she was very patient and polite. She new her product and was very helpful to me choosing my new furniture . I highly recommend asking for Patty.
I bought bedroom living room and dining room furniture there love it
☹️got wrong size of mattress
My husband and I came im today to furnish our new home. Jay House was our salesman. He was great! Never once tried to steer us away from what we wanted, and he was able to fulfill all our requests. It was a very enjoyable experience.
My experience well surpassed my expectations. Went to Ashley's only to begin on my search for a new living room set not expecting to find exactly what I was looking for but just starting my search. I was approached by Adam Wolfe and he immediately understood that I was not interested in any salesman tactics (car salesman approach). Without applying any pressure or a sense of urgency he simply stood back and politely showed me exactly what I wanted to see. Spent two hours showing me around and I still left without buying anything other than the promise that I would return. Again no pressure. Needless to say I returned the following day and purchased more then I think he or I had anticipated and yet I am extremely happy with my purchases. Not always can someone custom fit to the buyers needs but this young man certainly did and I am very impressed. Kudos to you Adam. Ashley's Furniture, you have a fantastic employee and I can certainly see him climbing the ladder within your establishment.
Huge store can be a little overwhelming at first but we had a great salesman Adam Wolf who helped us get around and find everything we needed and were looking for plus much more. We were qualified for more than we thought and were able to get everything we (she) wanted. Great experience even with our 3 small kids who had a great time running all over the place checking out every couch and bed in the store. Thanks again Adam for all your help. We’re excited about delivery
RODNEY FRANCOIS is the man got us in and out..answer all questions good customer service..help us with all the deals..thank you for your help
Rodeney was very helpful & nice & got me what i needed & had great customer service,respectful & had a wonderful experience buying at Ashleys tha l you rodeney for being great at your job & helping me.
"Went in to buy a bed and mattress,the young man with the accent, was extremely professional,👍 he took his time, explained all to us what we needed to know about our purchase,,and he took the time and answered all the questions we had,,we are well pleased with our purchase,,and will like to say thanks to Ashley, and to our salesman for outstanding salesmanship"👏👏👏👏👏"
Earl was great, made us feel like family... Holy Moly ask him how old he is, you won't believe it....Ricardo as well as awesome. Thank you guys
Unfortunately I have nothing good to say about this place this last time about a month ago my wife and I went and purchase a bedroom set and is all bad now they don’t what be responsable they tell me the this is how they are the is normal and is a question them what isn’t the display not having this bad paint and horrible looking defects is the one I have is all bad I well never recomend any one to purchase noting from this place. Tank yo for nothing Ashley furniture bad service bad customer relationship and bad way to heal customers .
Great sales going on this weekend. I'm staging a house and everything I choose was perfect and inexpensive...you won't believe the quality with the low prices right now .
We had a great experience shopping at Ashley Furniture in Colton. The salesperson (Liz) was very knowledgeable and pleasant to talk to. She gave us our space as we were looking around but made herself available when we had questions. If anyone is looking for furniture go to Ashley’s and ask for Liz. You’ll be happy you did.
Earl was very knowledgable. He helped us pick out the perfect set for our livingroom. We would definitely come back and ask for him in the future.
Thanks Eloy!!! .Love my new furniture.
Prices in store are double the website
Daniel Carson was an AMAZING sales Rep... I would go back to him for EVERYTHING....
We had a great experience at Ashley’s Furniture. Our salesman Earl was so helpful and went above and beyond!
I had a great experience buying my furniture. Steven J was more than helpful. He spent over 4 hours helping me choose my items, even when I changed my mind several times.
Good customer service & sale prices on furniture but a thieve removed my personalized front license plate from my truck/stole it...noticed this when I exited the store. I called Colton P.D. to file a police report (in case it would be used in a crime). Ashley Furniture Management: please have security patrol your parking premises as I wouldn't want to return due to this experience outside your business.
Vincent and Mayra were amazing! They really went above and beyond in making it easy helping us find the perfect sectional and bed for our new home. We would make the 1 hour drive to them again and would recommend them to everyone! We are so happy with our purchases.
Mr. Martin was professional and great to work with. He was very patient making sure I was completely satisfied with my choice of purchase.
Jennifer was awesome. She was super nice and genuine. She approached us as soon as we walked in with a smile and greeted us professionally. Thank you Jennifer for all of your help and getting our sectional delivered in 2 days! Everyone please go see this store in Colton. The store is huge and super nice and clean. Thanks again for an awesome experience.
If I can give them a zero I wouldn’t customer service worst experience of my life
Kind of expensive
We would like to Thank Adam for being Super helpful, We went in just to browse for a couch, But Adam made us a deal we couldn't resist!....Thank you Adam we will most indefinitely come back!
We went into Ashley’s Furniture Home Store to shop for a dining room set and had the pleasure of having a really nice, down to earth kind of guy help us. We had so many questions and he answered our questions very patiently... He took his time with us and really got know us. He has excellent customer service. We just wanted to take the time to thank Adam Wolf for helping us meet our needs. They need more guys with your professionalism. If you ever find yourself in Ashley’s Furniture store in Colton, Ca ask for Adam.. He’s great !!
I want to thank Adam for a very pleasant experience. As soon as he saw us walk in he was ready to help us find what we wanted. I’m 100% satisfied. He did not pressure us into buying anything and he knew the quality of the items.
Very nice store and you get your own personal sales rep to help you pick out your furniture.
Great experience made perfect by James who helped me find the perfect sofa and matching chair. Lots and lots of choices.
Adam Wolf was very professional and convincing. Overall great experience. My wife and I are very happy with the purchases we made and the prices were reasonable. Literally they can hook u up!. The furnitures are nice and mostly important good quality. I recommend this place they know what they are doing.
Great sales representative and really nice customer service. Joshua my sales rep was very knowledgeable and very helpful, but more importantly when I had questions or concerns he did not hesitate to answer me. I never felt pressured into buying something and I didn’t fell rushed like at other places. I have to say I am very happy with my experience at this location and I am definitely referring friends and family, once again thank you Joshua.
The prices are great, and the service exceeded my expectations. Adam was profesional , knowledgeable, and a pleasure to work with. We will definitely return.
Make sure you check their online prices!!!! They will match and its normally 50% or more cheaper!
Mo and Earl were fantastic. They made the process very easy and Gabi a fantastic deal definitely need to come in and ask for Earl and mo.
I was a Jerome’s costumer and I came to Ashley’s Furniture they had Great customer service. There is always great deal. The specials are wonderful.I changed from a Jerome’s customer to an Ashley’s customer. I am 100% satisfied with my purchase . Vicent Fajardo and Ralph Perez were so helpful throughout the process.
Kevin Tran did an outstanding job helping me buy living room furniture on Easter weekend. I highly recommend him as a sales person. He was kind and patient
Adam Wolf did an amazing Job in helping us choosing the furniture. I am very happy to see such salesmen that are very courteous, respectful and honest like him. Thanks, for doing a good job. Miguel
Chris was very outgoing and very helpful he worked with us and is a good sales personI I will come back to Ashley furniture and buy again good job Chris. Ron and Barbara
Thank you great service
Adam was the best part of my experience at Ashley's furniture. He is a very genuine and sweet man. He helped me pick the perfect sofa for our lifestyle with the best price. I can tell he really likes to help people find exactly what they want and need for their home. I would recommend everyone to see Adam of they are going to Ashley's furniture.
Great customer service from Patrica . She let us take our time and answer any question we had. Way to go Patrica
Sometimes, I understand when you walk into a store it can get overwhelming. I know sometimes you think that you're just another commission to someone, but not here! Honestly once I got there I was greeted politely by Yajaira Cantillano and the 1st thing she asked was, if I knew what I wanted and if I was intrested in them showing me anything? Yajaira showed me around was very courteous, very respectful, and most of all she walked me through every step of the way. Even though I knew what I wanted when I walked in there. She didn't try to change my mind at all. Which is very amazing. She made me feel that she didn't want me to choose something that I wasn't happy with and in the end when I walked out of there I was a very happy with everything. The manager Vincent was so so nice to help us out to get all the things finalized. The process was quick they both made my family and myself feel welcome. I will continue to come in as needed the prices are amazing and quality material is amazing aswell. If you ever need help do not hesitate to ask for Yajaira Cantillano or her manager Vincent.
I have bought several furniture items from Ashley over the last few years. Overall I have had a good experience.
Earl helped us find our living room set and our dinner set for our first home! He made the buying experience super special, fun and exciting! He was not pushy at all, he was funny and let us take our time. We loved earl so much that I ended up bringing my grandma with me to find some stuff for her home too. If you ever need furniture at Ashley’s, ask for Earl! He made everything so easy!!! Thanks Earl! :-)
Took care of business and got us out of there real quick
Great Customer Service from Ali Assadi. Very passionate, patient and willing to listen.
Jeff Wright was the name of our sales rep and i must say the guy was a blast and very helpful.....took care of us and we appreciate it greatly......THANKS JEFF AND ASHLEYS FURNITURE
Christopher Duran is a most trustworthy gentleman. He will be true and honorable in all his sales. Lean to him for the very best experience!
Edward Wassef was Very helpful. Went above & beyond with helping me get the correct furniture. Always very helpful when I come in. Greatly recommend them.
Thanks Al. I need more furniture. I'll be backagain.
Liz Martinez is by far one of the BEST salespeople!! Fast, friendly, efficient, and she delivers!!! We’ve purchased two living room sets and a dining room set. We keep coming back due to her great customer service!
Clarissa Hernandez was a great help fantastic customer service very nice and helpful
Al was extremely knowledgeable and patient with us, helped us select the perfect furniture pieces and gave us some ideas for other rooms. Will definitely be back to pick up some of the pieces he suggested. Great experience.
Great customer service
Jorge was very friendly and helpful when he was showing me and my family around. He payed close attention to what we needed and he showed us exactly what we were looking for.
Daniel Carson and Thierry did a great job assisting us today and great with our kid as well!
Went there just for the cafe
Liz was so helpful and fun! She helped us pick out a whole living room set from the couches, lamps & end tables, to the rug. Best experience with Ashley to date.
Adam Wolf communicated everything well to my wife and I. It was a great experience today.
Great customer service, Phillip Sequeira did an excellent job explaining our options and was very helpful .
Best sales person ever terrific highly recommended .....Ali Assadi
I love shopping at Ashley Furniture. Great service and great prices. My sales person Stacey was awesome.
Come see Jay house ...... truly cares about your budget and family any and all home needs hes def the man to see at Ashley!!!!
Julia was great with the furniture selection
Earl was very kind and knowledgeable. Was able to answer any questions I had and helped out a lot. Moe the manager was also very kind. Thanks so much guys
Had a great experience at Ashley’s in Colton, Ca. Adam helped me out and he was great. Got me a good deal, and continued to follow up within the following week to make sure my pick up went smoothly and that everything was as expected.
Earl Martin was really helpful and he worked really hard to help us.
Good place that has variety and a big collection that accommodates different tastes. The prices are not final and very unreasonable so make sure to take to a manager to lower the prices and make sense of it. The service and customer relationships is okay nothing special. The check out process is long but at the end you might get what you want.
Recently purchased 2 twin drystan beds and my two boys love them. The service we received at the Ashely furniture store in Colton was beyond our expectations. Really appreciate our sales representative that went above and beyond to satisfy our needs and found what we where looking for.
Lots of stuff.
Thank you very much, DOMINIC, you're great! I WILL COME BACK AGAIN.
I went in for a recliner for my mother. I Was greeted by Jayson house. He took his time to show me the recliner and mentioned a special they offered with the mattresses. Decided to take a look and found a great mattress he was well educated on all the products. I got a great deal. If you go ask for Jayson.
Mr wolf(sales associate) was incredibly helpful and Ashley's price match of Amazon sealed the deal. Beautiful furniture and great sales associates.
WORST CUSTOMER SERVICE EVER!!! It took us over 1 1/2 hrs. to pick up a 2pc. sectional, rails, and slats for the bed. Every time they told us they were going to get it, they came back empty handed. This place is a nightmare. Knowonder when you look it up on Google, available jobs show first, even before the address comes up. I CAN'T GIVE A NEGATIVE RATING, so they'll have to get a single star. I have to say even that is to high of a rating review for Ashley Warehouse in Colton, CA.
Went into Ashley in Colton to look for new furniture not knowing what we wanted. Troy helped us and gave us space to see what we liked. Whenever we had a question he was right there, if he didn’t know the answer he asked the manager to make sure he was giving us accurate information. Very professional. We’ll definitely be back to the store.
I went to check out the bedroom sets from Ashley and Troy was so helpful and friendly. He gave us great customer service. We took his card and we'll be back to purchase the beautiful bedroom set I found.
Troy Lucas was professional and thorough. I will definitely make a purchase from him.This would be my third Ashley Colton store purchase.
Eloy was exceptional! Showed me the entire showroom and helped me pick out a sectional for a great price! I will definitely be back for a bedroom set! Thanks again
Excellent service.
(Translated by Google) Yes I like it. And the staff very friendly. Thank you (Original) Yes I like it. Y el personal muy amable. Gracias
Sara and Frankie were awesome help I highly recommend them.
Furniture is a good price. For that i give a 5... Customer service. -5. REALLY. Dont try an call you will not get a live person for at lest 25 mim. Count on being transferred. Payments in store are put through as debit not credit like they say. Sale people push items not wanted then say " It comes as a set" have to all or none. Lie. On line purchase are much better.
Wonderful people, good furniture, customers services is extraordinary. Keep up the good works
Warehouse understaffed. Signs barely noticable. They no longer deliver to local showrooms for free. You have to drive to their warehouse or pay $70 for delivery. Their advertised specials are never accurate. Bait and switch.
Went for a box spring and only sell black ones.Really? And the new arrangement if furniture by that front door is so crowded it's like walking through a mine field.
I would rate zero if I could. I recently purchased a mattress and I was told during the transaction that I could return or exchange it within 30 days if I was not satisfied. It has been 2 days since I received it and was not satisfied and wanted to do an exchange. I was told that there are no returns or exchanges on mattresses. I was upset because if I would have known that than I would have not purchased the mattress. Now I’m stuck with a brand new mattress that I am not comfortable with and only to wake up with backaches and not able to sleep. After many years of being a continuous loyal customer I will no longer be returning.
Everything was great. Great selection of furniture. Pablo was very cortious and helpful. I love this place.
Jennifer Perez-Lopez was amazing!!!! Her customer service was excellent
Pablo is an awesome sales representative at the Colton store. I recommend that he receive the award of the month and more. He went beyond his duties to a sure that I received all that Ashley has to offer their clients. Thanks to Ashley Furniture all four of our houses are furnished room to room.
Nice furniture, but not suitable for apt. Furniture too big. We were attended when entered store but then Rep left and no one to ask questions. Not what I saw online regarding prices.They do have big selection but its not for apt. Looking for sofa,next stop Living Spaces.
(Translated by Google) Downloadgging (Original) Gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
If you come to this location ask for Adam Wolf! He was very resourceful and patient. He helped us find the perfect couch and dining table set for our home with the best deal!!!
Easy to check in, plenty of space to backup to the loading dock, Strap it down and take it out!
Took longer to get furniture from warehouse then it was to buy it
Limited
This company is one that stands out from the rest as the best!
Over priced , even with a super sale or manager special , which I can’t believe anybody would buy their furniture at their regular price anyways. Go to wayfair , free shipping for half the price what they charge! We ended up buying a rug since I liked it but now I’m regretting that too since I have been waiting over 2 hours for them to bring it out of their warehouse which is located in the back !!! Will never be back to this place !!!!!
Bad customer service by some of the sales guys there, and poor quality product..when we went to the two sales people were arguing over an issue in front of customers, then we were told that a certain model on clearance was sold out when in fact it had over 40 in stock, then offered a more expensive version in it's place, finally made our purchases with a nicer sales lady. After 1 month receiving our table it began to to chip for no reason we called and filed a claim with the insurance we purchased for it, waited two weeks with no response then called back again and were told that we never filed a claim, so we had to repeat the process it took them another two weeks to send someone out to fix the table and now after only a week of being repaired it chipped in the same spot so now here we go again, don't get buy the insurance, better yet don't buy from Ashley in general they're overpriced for such cheaply made product
When you go to Ashley you ask for" Yolanda" she is very helpful. If you want stuff done asked for Yolanda she'll take care of you. Thank you very much for your services
Adam Wolf is the best salesperson at this location. He is professional, kind and has patience. He really helped me find the living room set of my dreams. He was able to help me find the best payment plan for my budget. I was recommended to this location and I will be recommending this location to others.
Made our buying furniture easy and enjoyable. Will be returning back for more soon
Purchased leather couch and love seat with recliner. Back support terrible. Color is fading. Very happy with quality and have purchased a new set from another source.
Really Bad service in pick up in Colton never ever gonna buy anything from them. Wait it almost 3 hours for a matress a never got it. Going to the store to get my money back. What a waste of time
Love the customer service I received definitely made my day to find what I was looking for. Jennifer was awesome gave me the best deal and was so patient. She brought her awesome sales manager Anthony over to assist and make me a happy camper.
Terrible customer service (not sales people, but counter personnel). Calling for service, questions, or general information! They are horrible. Their material is cheap! And NEVER RETURNING AGAIN.
The whole time I was there browsing around I kept getting cut off by employees that would zoom right in front of me without saying excuse me or anything. Very offputting.
Had an appointment to pick up furniture still had to wait 2 hrs. Never received call that my furniture was in. The loaders where very helpful and polite. I believe it's poor management. As I spoke with other customers picking up, about half had to wait.
We want to be the best furniture company.
Had a great salesman polite
Black guy was helpful
(Translated by Google) If wow fix my house with little money and good furniture. (Original) Si wow arregle mi casa con poco dinero y buenos muebles .
I love this place, my one major complaint is that I can't stand how bad the sales associates hound you to get what you're looking for like let me look around and I'll come find you.
Yes sure
Cost
I just recently moved to a new apartment and had to furnish the entire thing. I had the absolute BEST experience. The process was incredibly smooth and we owe it all to our sales associate, Chris Lopez. Chris was so professional, knowledgeable and an overall easy person to talk to. I never felt pressured or confused, which is easy to feel when buying high price items. Thank you Chris for helping us! We appreciate you and will ALWAYS go back to you for future furniture needs! ⭐️ ⭐️⭐️⭐️⭐️
(Translated by Google) I will never buy anything in that dirt store wasieron 5 deliveris and all went wrong the furniture a few broken and the dirty mattress the customer service bad never answer we had to go 5 times to the store and they blamed each other finally after of 4 months they agreed to come for their filthy furniture I would never recommend it (Original) Nunca volvere a comprar nada en esa mugre tienda isieron 5 deliveris y todos salieron mal los muebles ralados unos quebrados y el colchón sucio el servicio al cliente malisimo nunca contestan tuvimos que ir 5 veces ala tienda y se echaban la culpa uno al otro por fin despues de 4 meses aceptaron venir por sus mugrosos muebles no la recomendaria nunca
Bought a dinner dining table set. It looks beautiful in the showroom. Sales also encouraged us to buy the warranty service. We did. Few month later, the table started to crack. I call the warranty service. I filed a claim. However, did not receive any response back. My claim number is GBS 257194 My suggestion, don't waste money buying the warranty plan. Better yet, don't buy from Ashley. The quality is poor.
AWESOME
Salesman was worthless and we drove all the way from Murrieta because we were told it was the only store that had the sectional sofa we wanted to see. Guess what, they didn't have it either. Maybe the stores and salespeople should actually talk to each other.
Great service nice deals and no rush
EXPENSIVE
Bad experience. I found a sofa online that I liked. Can't check stock online so I tried to call store to avoid long drive in traffic. Sat on hold for 15 minutes then transferred to voice mail automatically. Tried again same problem. Drove to store and after being ambushed by salesmen at the entrance, it wasn't in stock. I could get part of it in a couple days and the rest in 2 weeks. Went and looked at outlet store which felt like a thrift store with outrageous pricing and the leaking roof was dripping rain on the furniture for sale. Definitely won't be returning ever.
Raid Bara did outstanding work he is Ashley furniture you need more of him. Managed retail stores over 30 years he is your next store manager.
I went on black friday to order a set of couches..they got delivered on Jan 13..the lady that helped me process my order didnt follow thorough with my order and 2 items got cancelled! I had to wait until February 12 for my next delivery and they still messed up..the brought one wrong item I've called multiple times and they dont answer my calls...BY FAR THE WORST SERVICE EVER!!!!!
This place definitely needs to work on their customer service. Starting with basic things like hiring enough people to answer phone calls at customer service, phones with acceptable service so calls don't call off, extending their pickup times (the latest you can currently pick up is 3pm). We tried purchased a table set and they asked us to pick up tonight between 7 and 8, we agreed and they agreed to have the table set ready to go for us. We showed up at 7pm and the table set is still on the floor and there is nobody ready to help us load. Luckily I had 2 guys with me to help out but they should have it "ready to go". This was our first and last purchase with Ashley. We normally shop at Mathis Bros in Ontario and we're def going back there for any future needs. They have people there until closing time to help you load AND THEY WILL EVEN SHRINK WRAP your furniture. We have a delivery coming tomorrow, hopefully it goes smoother than tonight.
It was a great experience. The sales lady was very helpful. I've been to several Ashley's recently. After visiting the store in colton this was my favorite. Sales lady took the time to find us what we were looking for. We will be back.
I have purchased the furniture but after a week I canceled the order. But I haven’t received the refund yet and they said it will take 3 weeks. So after a month I went to the store and they request by email to expedite the refund, and they said it will take 7 to 10 days to get my Refund. So after 15 days I went back to the store and they said we are going to request it again. So now it’s two months and they gave me the phone number to call. I requested the desk at the store for the desk to call the corporate themselves but instead they refused and gave me the number to call. I called from there and it took 40 minutes for the office to pick up the call. There I talked to a representative and they said that she will call me back in 48 hours for an answer and I am still waiting for their call and the refund of almost $1500.
Good deals
Luv there furniture there , already paid off my account there. Luv the people
We’ve been Ashley furniture people for a long time, but it seems as of recently their employees or operations aren’t as great as they used to be!? We purchased a living room set (2 sofas, 3 tables and 2 lamps) in Sept 2018. The sofas and lamps were delivered in Oct, and the tables were on back order, but we were never notified until I called myself to request a delivery update. To top it off, a headboard and footboard order magically appeared as part of our order, and I had to make a separate call to make sure it was removed! The 3 tables were then rescheduled for end of Dec. I called a few days before the Dec date only to be told AGAIN that they were on backorder AGAIN, and AGAIN, no one called to notify us!! New delivery date for tables....early Feb... Update 1/25/19 This place continues to amaze me with the lack of organization, communication, professionalism, customer service, ... As of last week, The cocktail table was pushed to Feb 2nd and 2 end tables to early March. I just called this morning...now the end tables are available at this moment and cocktail table is pushed to March!!!!??? They also said they wouldn’t deliver the available items without delivery of ALL items. They said I can wait until EVERYTHING was available to have them all delivered at once!!!?? ARE THEY FOR REAL? WAIT SOME MORE??? If I wait any longer I may never get it. So I offered to pick them up! I also never received a call to let me know that Items were available for pick up!!! Luckily, I’ve been calling every Friday. And every Friday I get a new story...
Great experience!
I ordered a couch and love seat in December. The delivery date was on the 6th. The sofa was fine, but the love seat was ripped! They took it back and left the sofa! I waited another week to get the loveseat which was today! That love seat was also ripped in a different area! This time so they took that one back. I've been sitting on the sofa with no love seat for 2 weeks now and have to wait a 3rd time!!! For a love seat! Im extremely upset because. Im on hold as we speak to see what can be done about this situation! And can't even get a answer I've been listening to music for 35 minutes now! This is bad customer service amd im extremely upset! No one has reached out to me to even try to make the situation better due to their carelessness with the merchandise! I will never order from here again! Update!!! I was told i would receive my love seat tomorrow tha day they brought the damaged couch. I called in today to make sure that was still taking place because i hadn't got a confirmation call for delivery. I was told their isnt a order in for the LOVE SEAT and to give it till tomorrow and HOPEFULLY! they will pick up the order and have it to me by the 24th! I asked for a supervisor and was told thats all they can do!.... I've never been through so much for furniture in my life! I chose Ashley's furniture to help furnish my new home and have beem regreting it every since!!
Excelkent service Great deals for new years. Ask for Brandon Stewart
Took 4 hours to pick up a dining table and chairs.
Good store, very friendly, pricey but they have any thing and everything u need for ur furniture purchases.
Sham is the best most patient sales associate. We have been doing business with him for the past 5 years he never disappoints excellent customer service I will not go with anyone else. He is always available for us. My children started doing business with him as well. Highly recommend his services 👌 👏 👍 😀 thanks Sham.
Walked in to the store and looked around. Made sure to look for a sales person who wasn’t to pushy, so we encountered Peter. Awesome guy. We dropped about $2500.00 on furniture that day and confirmed a delivery day. It started to go downhill when they called me about verifying some information about payment options?? I had already paid for the furniture, no need for payment options, so i called back for clarity. When i called, the phone lines were busy or no one would pick up. So I texted peter directly and he resolved it right away. The day of delivery came and everything went smooth, except that one of the box springs couldn’t fit up my stairs because they were to narrow, so I retuned it. This is were it turned into a headache. Instead of just refunding the money into my account, i had to jump through hoops to get refunded for less than $200.00. They made me walk into the store, mind you I live in Huntington Beach. That girl Mercedes was so rude and didn’t care to piss anybody off. There was another customer there that was upset because of a similar situation. It wasn’t until we got a hold of management that they made things happen. In conclusion, Peter was great (2 stars for that) and so was the delivery team (another star). The operational structure is weak and vulnerable for quality customer service. This why I give this company a 3 star
Christopher Duran is one the best salesman I know. Always does a great job!
4/12/2021 Changed rating because 5 months ago we applied for an Ashely card and was approved for $7,000.00 dollars. Purchased $3,000.00 in furniture for our new home. I love Ashely furniture and the sales rep was amazing!! After they called the 4th time to reschedule our delivery we canceled the order. Now I can't get anyone on the phone to call me back about a couch we purchase 2 years ago that is broken. I just left my 3rd message in the last 2 weeks. Five stars 2 years ago. Remember to ask about their clearance warehouse
Steven C helped us get all we needed for our home renew. He is awesome.
Rick is very knowledgeable , customer service very helpful
Phil, was so animated that I ended up buying a living room . His service was fantastic!
Lizbeth went above and beyond to make sure my experience was stress free! She was very knowledgeable, and was able to answer every one of my questions. I am definitely going to ask for her when I go in again.
Horrible customer service. They Do Not Honor their Warranties that you pay for!!!!!!!!!!!!!
Thank you Amancio for your courteous and professional customer service. Thanks also to your Manager for his excellent assistance .
Ali Assadi provided great customer service. His extensive knowledge of each mattress and bed was explained with conciseness. He is a specialist and gave my Husband and I all the information we needed to complete our final decision in the confident choice we made. We are very happy and thankful for the great customer service he provided. We bought a quality bed and mattress and are excited for delivery date. Thank you Ali, you were great and we will refer you to our friends.
Today we went to Ashley’s furniture, we had the best customer service provided by Mushtaq! Ask for Mushtaq next time you go in.
(Translated by Google) He is very friendly (Original) Es muy amable
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
