Ashley Store Colton, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Colton, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Colton, CA!
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Customer Service
In-store offers
What our customers say
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Mushraq Great service
Noe helped us out. Great service. Very courteous and polite.
James Babatunde helped us and he was so amazing and so kind to my grandmother !!! Such an amazing sales men he could sell me trash and I would love it !
I have came here a few times. Tammy and Trevor externally helpful. I appreciated their professionalism and their service. I recommend asking for them on your next purchase!
Excellent and attentive service, worked with our budget and set a great example of service
Pattie was very helpful with our furniture shopping experience. She was able to gave us space when needed and she answered all our questions very well. I would definitely recommend her for your furniture shopping experience.
James Babatunde was very helpful and very knowledgeable about the product. Nice person.
Patty was a pleasure to work with. She listened to our wants and provided great recommendations. Thank you Patty for a positive experience with Ashley Furniture.
Mushtaq was a pleasure to work with. I would highly recommend coming in and asking for him. He helped us pick out exactly what we were looking for. We greatly appreciate his assistance.
Thank you Chris Duran for the great customer service. He is an amazing sales associate, was very patient and helpful
Awesome selection, service and prices!
Mustauq help me a lot today find a new bed, can’t wait to sleep comfortably at night !
Best ever!!
Came to the store looking for a new couch was greeted by Patty who went above and beyond to help me find the most perfect couch for our house. Thank you Patty fantastic customer service!!!
Selection is large. Best to discuss delivery options and prices as well as protection plans before finalizing your purchase.
Mushtaq We have great experience with him
I have been doing my furniture shopping here for over 7yrs. All this years I have work with James Babatunde. Amazing customer service and straight forward. Am very satisfied. Always recommend for your furniture experience.
(Translated by Google) Julia Iglesias (Original) Júlia iglesias
Mushtaq and Emily were fantastic! They had amazing customer service and helped us find the perfect sectional for our family room!
Myra Tan was amazing. Great customer service. She deserves a raise🙏👍🏼. We loved her
Great experience Hyam Zarka was amazing helped my wife and I all the way thru detailed and professional!!!!
Had a great experience with mushtaq. Helped us out through the entire browsing process and got exactly what we wanted
Mushtaq Ahmad helped us find a good bedroom set. Great customer service
We had wonderful service with PK!!! We bought a beautiful couch for my mom!! He had great customer care and patience with our 86 year old mom!!! We love Ashley Furniture!
Liz was so amazing with helping my great-aunt as she is in a special season in her life and can be unsure of the price, quality and someone to trust when purchasing furniture. Liz made sure that she was comfortable with her choices and that it was reasonable. She was getting tired walking around so Liz rushed to bring her a wheel chair. She was very fast and gave every possible discount that she could. Her personality was so amazing with laughter and her hospitality was impeccable. She made sure that when talking about payment options, it was in private. I can’t say enough about her customer service! It fault like I knew her for years. I have complete trust in her, she fault like family. Good job to Ashley Furniture for having employees like Liz!!!! Thank you Liz and God bless you for being the person you are!
Julia Iglesias was amazing! Very knowledgeable and answered all my questions! Definitely will be back if I need anything else.
James was great to work. Told him what I was I looking for and he showed me a great couch I loved
Patty was very informative and carried conversation well loved the way she explained and answered every question we had in detail would and will come again
We absolutely love patty!
Javier did a wonderful job taking care of us. He was so kind and caring. He was great a d made our time shopping exceptional
Javier was outstanding. He made our buying experience so easy. He exceeded our expectations completely
Purchased a great leather sectional today. Les was our sales associate and was very helpful. Not too pushy. Very forthright with all discounts and financing available. A huge amount of inventory. I will certainly return in the future.
Tammy was excellent. We purchased a formal dining set and leather sofa sectional. She was professional and knowledgeable.
James Babatunde Sales Associate was wonderful to work with.
Patricia was great to work with. Was helpful in every way.
James Babatunde was and amazing helper!! found the perfect desk!!
My wife and I visited the Ashley Furniture store in Colton today Jan. 10. Me and my wife were helped by their associate Daniel Carson who was fantastic in helping us find what we wanted and also find the mattress we never knew we needed! He went above and beyond to give us the best deals and discounts he could to make sure we left with smiles on our faces. We'll definitely be heading back to Ashley's for all of our future furniture needs. Derick Smith
Salesperson Les was my guy. Very friendly and knowledgeable on what I wanted. No haggle just great information. I got the item I wanted at the price I wanted. Les walked me through the process step by step from purchase to pick up. Thanks Les!
Amazing salesman knows what you need & will get you taken care of. Wish I could rate 6 ⭐️
Over all great experience friendly staff would definitely recommend coming here
Sales Rep Liz, was awesome. She greeted me in a very friendly and professional manner. She went over and above to find the items which I was searching for.
Great huge nicely designed store with lots of choices of furniture at reasonable prices
Daniel was very helpful with any questions or concerns we had without hovering or pushing a sale on us. 10/10 would recommend, the buying process was simple, easy and quick!
Mushtaq Excellent servvice
Pattie. Have patience looking for what I need.
Pattie was great, very patient and understanding of what sofa we were looking for. Great service!
I can't express how grateful I am for Mushtaq's exceptional service. He really went out of his way to ensure that I felt valued and understood throughout the entire purchasing process. His attention to detail made everything so smooth, and it truly made a difference in my experience. If you visit Ashley’s Furniture, I highly recommend asking for him—he's genuinely dedicated to helping others!
Bed broke same night it was delivered and set up. Took them a week to send technicians to inspect bed just to say it will take 7-10 days to get replacement parts. Called to check on the status of the parts now I am being told it will be 4-5 weeks. Technician stated that it’s a safety issue, so does Ashley care about their customers safety? Also been waiting for my rug to be delivered but the customer rep states that there system doesn’t show that i have a rug in my order just confused if i paid for something and im never getting it.
Steven was great, attentive, & super knowledgeable on his products & recommendations.
My husband and I went to refurnish our home today. As soon as we walked in, we were greeted by Hyam Zarka with a warm welcome. She was super patient and accommodating with our budget! After 3+ hours, my husband and I finally decided what we were looking for with her help! I highly recommend Hyam Zarka!!
Super wonderful and happy with Myra’s help she made our experience smooth and easy. Thank you
We are very happy with the customer service that Mushtaq showed us. He’s very accomodating to our questions very nice and respectful. If you guys gonto ashley home store at colton, look for him. We are satisfied 10/10 customer service.
Mushtaq is a great associate, he is really approachable and easy to deal. Highly recommended associate!
Mushtaq helped my boyfriend and I pick out a couch and made it easy. Also the showroom was great.
MUSHTAQ IS THE MAN! thank you!!!!
Thanks again James Babatunde for your excellent customer service. Keep up the great work. I would strongly recommend him to friends and family. I appreciate your help!
Patricia was amazing. She let us take our time looking and then was available when we were ready to make our purchase. It was a great experience
Mushtag was very helpful and knowledgeable of the product very friendly.
James Babatunde was very helpful! Funny and kind
Mustard very good excellent experience 👌.
I got living room set and a coffee table with Tammy, she is the best! Tammy Newsom gave us a good deal, she answered all our questions and she was so helpful. I really recommend asking for her at Ashley's Colton ca.
Tammy did a great job. Walked with us choosing the right furniture that matches my house measurements and decorations. She did her best to give us the best deals. I recommend asking for her
Patti was wonderful! She took us back and forth around the store helping us find the pieces we were looking for. She was patient and helpful.
Our sales associate James Babatunde went above and beyond to help us find what we were looking for and at the right price. He is very honest, polite and professional!! Definitely recommend if you are going in to ask for James!
Mushyaq was a great help when it came to helping me find what I was looking for. I was very pleased with his customer service.
Phillip Did an outstanding Job Very Best salesman I've ever had, He will be my permanent Salesman A++++
Great customer service from Mushtaq. He went above and beyond to make sure we were satisfied with our purchase.
Philip did an amazing job. Very courteous, very knowledgeable and professional. Will definitely be back to buy some more furniture from Philip
Tammy was great, everything you want from a sales rep, not pushy, doesnt stalk you relentlessly which sadly some of the ashley employees do. Doesnt try to make suggestion after suggestion, but is still prompt to answer a question or give you an example if requested.
Myra Tan is such a great sales representative very helpful and informative. Great communication skills, a pleasure to do my shopping with.
PK helped us out big time great work great guy fast and easy!
Tammy directed us to the items we were looking for. She did an amazing job and had great customer service.
Philip was awesome he understand what i want and showed me different bed frames
Daniel did an excellent job showing my mom her options for bedroom and mattress. Very helpful.
Philip was awesome! He helped us in the right direction, gave us space to decide what we wanted and even went above and beyond to get us a great deal! For mazing customer service ask for Philip, thank you Philip!
Great customer service, Phillip was great! He went above and beyond, to get us what we needed! Thank you! 😊
Ordered last night. The shipping will take 2 weeks because there are too many orders. Still good sofa.
Kathryn was very helpful and worked with me regarding my purchase. She was kind and courteous. Thank you.
Myra was phenomenal, patient, and very very helpful. She took her time with showing us around, all up to the point of helping us with purchasing our new bedroom set. 10/10 would recommend!
I was assisted immediately, and the sales representative was extremely knowledgeable about the entire product line.
Today we visited Ashley with my whole family to buy furniture for my new house. Mushtaq helped us alot to find stuff we need. He helped us to find appropriate stuff which we was looking for. He was so friendly and very calm natured person. He was with us whole time.
Today I visited Ashely and Mushtaq helped us a lot. He was very helpfull and very calm natured man. He was very friendly and helped us to buy furniture for our home. Thank you so much Mushtaq.
Today 1/1/2025 . We decided to buy new furniture. Mushtaq guy who help us . We only go for furniture but end up with mattress too . If anyone looking for good deal just simply ask for him . Never discontinued.
Mushtaq was really nice he really helped us alot
Mushtaq is the best associate that has ever assisted my family and I to make our dream home. I would definitely recommend asking for him when shopping for your furniture.
(Translated by Google) We were assisted by Mr. Noé who was very patient with us, providing the information with clarity and timeliness. (Original) Nos atendió el señor Noé quien fue muy paciente con nosotros, suministro la información con claridad y oportunidad.
PK was a big help when finding all my furniture I needed. He had great customer service and we really enjoyed his help… will definitely be coming back because of his customer service.
PK had really great customer service and is really nice and helpful person!
p.k was awesome. Great customer service.
Thank you Patricia.
PK cushioned the deal. Thanks again PK for your honest opinion to help us decide on the couches & reclining chair.
Pk was exceptional and very helpful with our questions and professionalism. He gave us a great shopping experience!
Hyam Zarka was extremely rude, snobby, and pushy. When we had asked for a specific couch, she said that there were none left and it didn’t exist. However when we got help from someone else, she was able to find the exact one we were looking for. Hyam made us feel rushed like we had to be in and out in 5 minutes which is absolutely unnecessary. Horrible customer service and would not recommend getting help from her.
The staff was great especially Phillip thanks again
James Babatunde was so gracious and helpful. He made the whole experience seamless and enjoyable. A pleasure to work with and he’s now my furniture guy forever!
BAD EXPERIENCE DONT SHOP AT ASHLEYS I dropped my mom and dad off today on my way to work so they could shop for furniture. I was surprised when I received a call from them just minutes later, asking me to pick them up. They had a very unpleasant experience because the sales associate, Lester, was extremely rude to them. I'm not sure if it was because of how they were dressed or because they spoke Spanish. We have a Synchrony account that we use there, but after their experience, I will definitely cancel it.
Brother Mushtaq did an excellent job and made us feel at home during our visit. We now have a beautiful TV stand!
Mustaq
MUSHTAQ was very helpful and was able to get me settled with the exact couch I was looking for
Absolutely fantastic service today at Ashley Furniture in Colton!
Pedro Castro gave us Excellent customer service, he is very professional kind and helpful. He goes all the way to satisfy our needs, definitely we are coming back .
Mushtaq was great!! Helped us find exactly what we were looking for!!! 😀
Phillip was great. Very informative and polite
This is our third purchase from Ashley. James Babatunde is the best. Very knowledgeable and helpful
Patricia was wonderful, she was calm and patient and she helped us find the perfect table and style we were looking for!
Phil made Are experience at Ashley's easy With no pressure, Very nice and a people person. Highly recommended this company.
Patricia was very helpful and didn’t push anything on me that I didn’t want. Very relaxed experience.
James Babatunde
Great experience I recommend Javier made my buying experience great and easy explained everything great overall great experience and very professional at explaining everything , Ask for Javier 👍🏽👍🏽
Chris Duran was great! Super helpful, made the experience easy and enjoyable
Daniel was super nice and friendly and very helpful made our experience great!!!
Fantastic help by Daniel
My experience with Patricia was perfect. She was extremely patient with my wife and I and our 4 little kids. She gave us great guidance and was extremely transparent with all options available to us. I highly recommend working with Patricia in the future.
Myra is very helpful and charming. I will definitely do business here again
Phil did an amazing job, very helpful and very nice, made sure we got exactly what we wanted
Daniel Carson was amazing. Very knowledgeable and helpful. He was willing to show us a variety of options. We purchased a dining room table, couch, and 2 recliners.
Had great service at Ashley's. Myra Tan was very helpful in choosing are new sectionals.
My family and I had an excellent experience buying a Lindyn sectional in the color Fog at the Colton Ashley Store. Myra escorted us through the amazing showroom and answered all of my questions and was very friendly! I can’t wait until my sofa arrives!
The store have a nice selection of furniture. We spoke with Kabir, he was really nice. We found a dining room table, however it was just a little too large for our space. Unfortunately we did not buy from him but when I return I will be picking up a bedroom set and a few chairs. If you visit the store please ask for him. He is very nice and has patience. We did not feel rushed nor was he trying to talk us into a sale.
PK is the best. He was patient with us the whole time and didn’t pressure us to buy at all! Will come back and get more furniture from him!
Julia was very helpful and provided exceptional customer service.
Great service from Julia Iglesias!!
Pk was very helpful and informative during my first experience buying a couch. Made the experience fun and easy. Cant wait! Thank you pk.
Mushtaq was very patient in finding us a new sofa. He was kind and professional while probing questions to best fit our needs
Thanks Mushtaq for your help! We love our new couch 🙂↔️
Javier was really good on helping us , we had a few options and he guide us to take the best decision, he also gave us a really good deal, we end up buying more than what we came in for,.
We thank Lizbeth Martinez, she was very attentive, kind and courteous, she was always attentive to us, even though she had more people serving us before us, she always helped us with different options for our dining room and mattress, we recommend this store, especially if you need help, ask for Lizbeth Martinez.
I had a fantastic experience shopping at Ashley Furniture! Patricia was incredibly helpful in assisting me with finding the perfect sofa set and dining table for my home. She was patient, knowledgeable, and attentive to my needs, making the entire process stress-free and enjoyable. The quality of the furniture is excellent, and I couldn’t be happier with my purchase. Highly recommend this store for anyone looking for stylish and high-quality furniture with exceptional customer service!
Mushtaq was a great help to us! He was knowledgeable and worked to help us without being overbearing. Bought a great dining table that seats up to 10.
Steven was very knowledgeable, helpful with styles and colors. Very friendly and professional. He explained everything to the tee. I so appreciate him.
PK was very helpful. He was very informative on items I asked about. Thank you so much, Will and Diana Scott
Philip was very helpful. We found exactly what we wanted and got a great deal.
Daniel was very helpful and professional .
Les Cardenas, Was an amazing salesman, he was very professional and curtesy with us and my disabled aunt, it was a great pleasure working with him.
Mashtaq has been fantastic in helping us during our visits to Ashley. His support and attention to detail have made every visit easier and more enjoyable. I always recommend him to others because of his outstanding service. Thank you, Mashtaq, for all your hard work and assistance!
Mashtaq has been an incredible help during all of our visits to Ashley. His dedication and support have made a real difference, and I consistently recommend him to others. His professionalism and kindness truly stand out. Thank you so much for all your assistance, Mashtaq – you’re greatly appreciated!
Noe victoria best sales representative..
Absolutely 💯 great kindness from James Babatunde service was great!
I had such a great shopping experience with Philip. He was very knowledgeable, attentive and courteous. Leaving as one happy customer because of him! 5 stars
Liz was amazing with custumer service ! Im very happy with my purchase and so is my wife!
Myra Tan was an amazing salesperson! I have my loved one in pain at this moment and Myra helped me to find a recliner that was perfect with great price having all the features I needed that is available today. She helped me to get it financed she helped me get the perfect color. We were able to also re-arrange pickup when I needed it and able to get it. She waited patiently as I walk through the door and looked around lost greeted me with a kind smile and helped me. I was in and out in 45 minutes! Merry Christmas 🎁
Philip was great helping us out today. We got got everything we needed at a great price. Great customer service
Philip welcomed my family and myself with a smile as we walked in. He was very informative and helpful. He listened to our wants/needs and made it such an easy experience. I can't wait to receive my shipment. Thank you, Philip.
Sam was our salesperson and HE WAS AMAZING! He was forthcoming, honest, knowledgeable and kind. He helped my sister make some big expensive decisions and she is so happy! We appreciate Sam!
They are so amazing Aziza was so wonderful she was beyond helpful
Mr. Daniel Carson was excellent. His knowledge of the products and his customer service was exceptional. I would definitely recommend his services and Ashley to family and friends
Mr. James was great very helpful and knows his stuff. Thank you sr.
Patricia was very helpful on helping me find the perfect bed I was looking for she was very respectful
I had a wonderful experience with the Sales Rep Tammy. She was informative, patient, and has an awesome personality.
Amazing Customer service, very polite, patient and professional.Recommend to everyone thank you. Shout out to PATRICIA thy best
I loved it had the perfect twin size bed. Steven helped with everything well explained.
Thank you patricia for you’re service you did amazing job!
Patrica was awesome. She helped us find what we were looking for!!
Mushtaq was very helpful.
Looking for a 90 length tv stand and 20” in depth and have had no luck. They do have loads of cute things though. Nice to look at.
Thank you Patricia you're perfect as a customer service & took your time with us.
Philip was wonderful, professional, knowledgeable, friendly and patient. We will definitely come back and buy more from him soon! You definitely need to go to Ashley and ask for Philip.
Chris Duran and Miguel Rodriquez make my shopping experience so smooth and easy...
Chris Duran was AMAZING!! Great sales person , knowledgeable and vey professional.. loved my experience at Ashley furthermore!!!
Steven was great. Not pushy and just answered questions. Also helped us with the actual decoration as well since I'm not good in that department. Thanks Steven!
James B. was outstanding. Very patient with us while we made our choices, very friendly, and very knowledgeable. We didn't feel under any pressure because he listened to our requests and the style we wanted with great understanding. incredibly kind and supportive! Thank you, James!
We received really good customer service from Mushitaa Ahmad
Mushraq Ahamaf was extremely helpful
Les was wonderful helped me out when I was feeling lost. Got my new loveseat exchange recliner with no hassels.
We were very satisfied with the customer service we received. Myra showed us exactly what we were looking for and our purchase was complete in no time at all!!!
They were great help up until they realized the purchase would have to be completed at a different store due to us moving soon. They work off of commission and make it very known by pressuring you while you shop. Associates will walk up to you and give you ugly looks when you say you’re browsing and wont be buying at that location. They also made me and my boyfriend leave 5 star reviews before we left. We removed those reviews after the associate that was supposed to help us with the purchase never contacted us again after we reached out.
Mushtaq was really nice he helped us a lot and he was super polite and good customer service he gave us. 100% recommendation to go and ask for him
Mushtaq Very great Service. well educated, hundred percent recommended. Help a lot to decide what is best for you
Mustard had a beat is customer service hundred percent recommended 👌
Myra Tan was really helpful and kind. She helped me find the right couch for my house. She also made us feel welcomed.
Purchased a couch and loves seat. Tammy helped us and the service was excellent.
Came in to purchase a beautiful green velvet couch I’ve had my eye on a few days before Christmas. Tammy helped us and was pleasant, helpful, knowledgeable, and overall easy to work with. I knew what I wanted and she ordered it for me asap. Thanks a million Tammy.
We are extremely satisfied with the service we received! Erum was incredibly helpful.
We have been customers for a long time. They have good prices and quality furniture. And Kabir in the Colton store was friendly and very helpful.
Steven was awesome!
Great Experience! The manager, Katherine, and Noel were understanding and patient with all my questions about financing and what I wanted for my home. With this level of detail and service, I will come back.
I had a very positive experience shopping at Ashley, PK was my salesman and he did an exceptional job recommending furniture choices and was very attentive during our visit. The showroom is huge and very tastefully decorated. I would definitely recommend him and Ashley to my friends and Family.
Relaxed knowledgeable and pleasant!
Wow just wow , great service and such a great selection of items. Huge shoutout to (Hyam Zarka) she was truly a blessing in disguise. She was very nice and helped us throughout the whole process. Her costumer service was beyond exceptional and made sure we got what we wanted at such a good price. Such a great variety of options and great costumer service with unbeatable prices. This is the best furniture store my husband and I have ever been at. Everyone who has been to my house has complimented my furniture and how great it fits my house.
Daniel was very polite, professional, and accommodating for all of our needs.
Patricia was very nice and helpful ☺️
PK was so helpful in choosing a table to go with the love seats I wanted. He was very professional and friendly. I will definitely return to Ashley for future purchases.
I haven’t always had a good experience at Ashley’s but today was a good one. Great salesman, Rick was informative and kind he did t bug us gave us space to look around
Excellent service. James Babatunde was very patient with us and helped with any questions. We walked in looking for a couch, walked out with furnishing for our entire home! Ask for James!
James babatunde took great csre of us ftom start to finish and living room furniture here before Christmas
Patricia was very helpful in helping us identify a great match to compliment our dining space. Very personable and knowledgeable.
Miguel from acima and Sam were the best in getting my items for me and my wife. Very knowledgeable very professional.
Great service; Tammy helped me & was knowledgeable & friendly.
Darrell was SO helpful and he helped us sort through tons of options for each piece of furniture that we looked at. He was very efficient and was also super quick to give great solutions that matched our preferences!
Steven was great he helped me find and a couch, table, and entertainment center that worked for my dimensions and went together well. I can’t wait for my new couch to be delivered.
Steven was so wonderful. He was so patient with us and made sure we got what we wanted before purchasing. Had no problems going back and forth with us making sure we got the right items. Really recommend him as your point of contact. Absolutely amazing.
Les was very nice and organized
Worst experience ever this it’s the second time I buy furniture on this store and both times have been the worse fist time bought leather couches for 4000 dollars and couple days after we started using them they started fading peeling off and they send some one to fix them but never fixed them correctly 3 weeks ago I bought a full size bed frame with a night stand so I was offered by the sales man to pick it up on their warehouse next door so I picked it up but didn’t open the boxes and when I got home I notice some of the rails where damaged so I called Ashley the next day and they told me to take it back so when I went back to customer service they told me they couldn’t take it back and to call customer service so I did and customer service told me there’s wasn’t any warranty since I picked up the furniture on my own but the sales man did not told me anything about loosing warranty if I were to pick up the furniture ,since I bought I protection plan they told me to call the company for my protection plan to make a claim so I did and I sent pictures and I just got the email saying my claim it’s been deny i still have everything on the boxes just how I picked them up from the warehouse seating on my garage for a month now and I can’t even assemble the bed frame This it’s ridiculous I would not recommend anyone to buy furniture here This time I’m not going to stop until I get my money back
Kabir was not only a Great Greeter but took his time to walk us around until we found what we came to purchase. Excellent service and speedy process. Thank you.
Mushtaq was very helpful and made the experience great
Mustard was awesome!
(Translated by Google) Wonderful experience, she showed us absolutely everything, very friendly and with a good attitude from the moment we arrived until the end, excellent saleswoman, her name is Myra Tan (Original) Experiencia maravillosa,nos mostro absolutamente todo,muy amable y con buena actitud desde que llegamos hasta el final, excelente vendedora su nombre es Myra Tan
(Translated by Google) Excellent service from Myra Tan, she is very friendly, she gives you many options to choose from, she makes you feel comfortable in the place, the best rating for her for her attention. (Original) Excelente servicio de Myra Tan, es muy amable, te da muchas opciones para poder elegir , hace que uno se sienta confortable en el lugar, la mejor calificación para ella por su atención.
Steven went above and beyond the duty to ensure the sale. He was patient and profressional with great follow -up. 5 stars plus
Al Alam helped us find the perfect couch. Al’s style is helpful without being pushy. I appreciate his tactfulness and polite attitude. I highly recommend Ashley Furniture for quality products and superb customer service.
Myra has been awesome helping us choose the bedroom and mattress. She's very helpful and patient.
Go somewhere else, they have the same furniture with better prices and employees elsewhere! Everything started off great with my black friday shopping experience with Rick. He is a great salesman but with a horrible warehouse team behind him. He helped me pick out an amazing sofa and love seat with all of the options I wanted, explained their warranty coverage, shipping and set up, as well as included a nice discount for black friday. He explained that shipping wouldn't be available until 12/11 but we decided to push it until 12/13 so I could have someone home to receive it. I stopped by the store yesterday 12/12 to add the $649, 5 year protection plan to my order and was told everything would still be delivered today. After paying someone to be at my house all day nothing showed up! I contacted Rick for help and he did everything he could but nothing! I tried calling the store several times but all calls were sent to a call center with no means to contact the store. ( Rick had the same problem and was unable to contact anyone in the warehouse by phone or email ) customer service claim they sent several emails as well. After doing a little shopping today after canceling my order that never showed up from Ashley, I found that bob's discount furniture has the same sofa and love seat for over $500 less with the same type of protection plan for $200 less!
Les gave us great customer service. I gave him five stars. He deserves a raise.
Myra Tran was very helpful walked us thru the whole process I would recommend her to my friends and family members. Thank you so much Myra we love our new couches
Great service
We’ve been coming to Ashley’s furniture for years now and have nothing but good experiences. Patty and Daniel have been great!!
Mushtaq his the best always a great prices and good customer service
Erum Very good customer services also very friendly. Very happy Thank you
Tammy Katherine and Miguel helped me get the furniture I really wanted at the right price.
First time shopping at an Ashley store and we realized we had been missing out! We bought a Burkhaus dinning table and we love it! Great quality table and chairs. Steven was extremely patient and helpful. He took off three leafs from different tables until we made our decision. So happy with our choice! I highly recommend this Ashely store.
Very polite knowledgeable helpful answered all my questions not pushy served every need
I worked with Princess Hamyra and she's the kindest person you'll meet and have the pleasure to work with. This is the 3rd time she's helped us with purchases and she's always been honest and fair with pricing; even going above and beyond to make things happen. I happily recommend Ashley Furniture Store and Hamyra. Thank you, and very satisfied customer!
Mushta was very helpful & friendly. It was a pleasure buying through him.
Mushtaq is extremely helpful and have a great service. Highly recommend him
Great customer service and selection within the store. The representative was very kind and offered many different styles of dining table sets to choose from.
Paty she was an awesome support for me. Always was so kind.
Al Alam and Trevor were very helpful and nice. would recommend coming here Great customer service.
I had a wonderful shopping experience. Tammy assisted me with my purchase. She was able to get me a great deal on my furniture. 10/10!
Emily was our sales rep, she was very informative and polite!
Liz was so helpful thank you ✨😊
Mushtsq very helpful
Mayra was very helpful and very friendly with our purchase.
Patricia was very attentive and patient. Great customer service overall.
My husband and I came looking for a sectional and we had an amazing experience with Daniel. He was super helpful throughout our entire visit and got us a great deal on our new couch. 10/10 !
Liz was sooo helpful and we felt very comfortable from the moment we walked in the store. She gave us more of family treatment than business treatment. She was very helpful but didn’t pressure us. She made us feel very comfortable, safe, and trusting of purchasing with her help
Excellent customer service from Sales Associate Aziza Mohsin. She was very kind and knowledgeable. I recommend Ashley's Furniture Store in Colton CA where they'll make you an offer that you cannot refuse.
PK was awesome helping my mom make a great mattress choice.
PK was very helpful and answered all my questions.
Chris was a great salesman ! Very informative and helpful
Had a great and easy experience with the help of Mushataq! He was super helpful from showing us all the furniture that was in stock to presenting us all financing options. We purchased a sofa bed along with a dresser for my son. We will be returning and asking for Mushtaq soon!
Came into Ashley furniture today, My man Ralph came through for me and my pregnant wife with twins. Service was phenomenal. Not pushy very knowledgeable. Thanks
Ralph helped us out. Great customer service and gave us good information. No pressure on selling us anything. Overall satisfied and was able to get something.
Steven was great! Very attentive and helped us with our needs in buying a furniture set! Thank you!
All went well
Myra Tran is amazing 🩷 highly recommend 🩷
My sales rep PK was awesome. He helped my with my purchase with both style and pricing thank you so much!
Ask for Philip! Thank you so much for your time and I appreciate your dedication to the customer. Made me feel comfortable to ask questions and your friendly approach made the experience wholesome.
Amazing customer service from Phillip!! Phillip gave us a solid breakdown on what we were looking into, He was very patient and thanks to his competitive prices we walked out with more then what we came for. If you’re stopping by Ashley’s, make sure to ask for Phillip and he will take care of you!!
Philip is your guy!!! Really friendly and amazing customer service. Broke everything down and clearly explained the finance details and delivery service. Definitely recommend!
Great service and Ralph was very knowledgeable, thank you!
Tammy was great. Great experience thank you
Great service not pushy
Tammy was great very easy to work with. Thank you again.
Esteve…… nice fella, show me with patience, also worked to give me good price
Great service, easy going. Thanks patty
Very patient and face us time to think and make our decision
Myra is the best at her job
Thank you Myra Tan! I came in looking for a side table for my living room and she was quick to help me find just what I was looking for!!!!
Thank you Daniel for taking so much time with us and answering all of our questions. To be honest, we have never purchased Ashley furniture until today. We really, really appreciated your calm demeanor, kindness and professionalism. Your knowledge regarding the quality of the products in the store is very impressive. Customer Service excellence brings me back to a place of business time and time again. Your customer service excellence skills are outstanding. You went above and beyond to make sure we understood the quality of the products, the options available to us and you skillfully compared products which helped us to make our final decision. Thank you for a job well done. You are a blessing. My vote for Employee of the month/year is Daniel Carson!
Chris was so great and knowledgeable! Was very kind and patient with my indecisiveness!! Thank you!
Buyer Beware ***Update*** Reached out to solutions@ashleyfurniture.com with the attention to Dem B. I received a very professional apology. Still have a terrible repair job on a couch that was damaged in delivery and reported in the 72 hour return window. I guess the social media team is just an extension of the customer service department. The response is slow, and they just don't seem to know what is going on. SMH... Buyer Beware PSA: By far, the worst customer service for problems after the sale that I have ever experienced. Calling any number of listed phone numbers runs you through an automated system that is not very clear or user friendly, just to have anyone who does answer the phone run you through the exact same verification process. Try getting a supervisor on the online. It took nearly 40 minutes, and when I did get one on the phone, they ran me through another round of verification. Then still had to ask me how they could help. After telling my story 4 times to the same company, on the same call, the best you’ll get is a rescheduling. Unbelievable. Parts delayed/lost; 3 appointments with a technician; and finally, one showed up early and unannounced. They cannot deliver on anything they say. It would appear even the customer service department is unaware of company processes. When I called to get an ETA of repair, the CSR actually said to me “I am sorry, we cannot provide that information.” Un-effing-believable. Happy to have the repair completed and have learned a very valuable lesson. Buyer Beware of Ashley Furniture.
James was an amazing, supportive and low pressure salesman who got us exactly everything we wanted. Really nice to have the large showroom to see how all the pieces go together. Great store!
My experience with Pattie was just great she is very friendly very helpful answer all of my questions
Had a great experience today at Ashley Store! James Babatunde was very helpful to find my desk and coordinate the sale!
James Babatunde helped us with our dining table set and bedroom set. He was a great communicator, patient, and very positive. I would definitely come back to Ashley and ask for him next time. Fantastic sales person!
I enjoyed my shopping experience at the Ashley Store in Colton. The salesman and store manager were top notch. The customer service counter in the store was not so helpful but the manager addressed the issue. Based on my experience I would only buy furniture in the store and will never buy any items through their online division ever again.
My experience at Ashley's furniture this Black Friday 2024 went very well with their customer-centric approach to my needs and what style of furniture I was looking for is very much appreciated! I would like to give a big shout out to customer representative Daniel who helped me pick what was perfect for my view of my living room. I really hope my couches get here before Christmas so I can put them up with my brand new Christmas tree.🙏
Al Alam was great got me the best deal
James Babatunede was amazing and super helpful. From the moment we arrived his attention to helping my mom wonderful.
Patty was was the first to greet us. And let us know their was only 3 people working. Then as the time went on store manager, and a couple more employees greeted us. But I went with the first who had greeted us first. Patty answered mine and my mom's questions. And as many times as we changed our mind she was still professional
James Babatunde was great at helping us pick our furniture for our new home. He was very patient with us and showed us many options they had available. Looking forward to coming back for any future buys!
Patricia in the store was really helpful. She walk back and forth all over the store to match all our needs. Thank you Patricia for your great customer service!
Lester (Les) was amazing made it very comfortable to shop never felt pressure to purchase anything. He also wasn’t following us around the store which I feel tends to make shoppers feel like they are at a car lot which can be super annoying especially when trying to choose a furniture piece and concentrate how it’s going to look in their home. He was attentive to what style and color scheme I was trying to put together which led me to a purchase I would have never came up on my own. Super pleased and can’t wait to come back and shop for more furnishings! You want quality help and advice ask for Les!!!
PK is the best!! If you want great service, he’s your man! Way to go Ashley for hiring him!!
Upon walking around the store I was approached by Al Alam asking if I needed any help! I actually did and had my living room set already picked out! He helped me quick fast and in a hurry and I was on my way! Thanks so much !
Had a great experience with Patty today. She's one of the best.
This has been the worse experience. We were told we could return our mattress if we didn’t like it, stating they would honor the same warranty as nectar. They did not. Unable to reach store, extended wait times and representatives who refuse to help resolve our issue. Horrible experience and I feel extremely uncalled as a customer. Will be filing a complaint.
Came in right before closing and Mayra Tan who was very patient and answered all my questions made my shopping experience great. Thank you again for all you’re help, I will definitely come back again.
Mushtaq was beyond helpful supplying great service , I highly recommend.
Great service and very helpful. Highly recommend this location and make sure to ask for Mushtaq.
Patricia was lovely. We had a pleasant experience looking for our furniture.
It was great working with Liz Martinez. She was a great sales person. Kind, curious and very helpful.
Mushdaq good customer service..
Just got my furniture for the whole house today from kabeer. We love it. He was so nice and easy to talk to.
Experience was great until we picked up our Cielden dresser that we purchased. Paid 650$ for a dresser, came home and assembled it and we noticed it had a chunk of wood missing from the back and a hole on top of the dresser. Called customer service and the store but unfortunately they are closed.
First time coming to Ashley in Colton and received the most exceptional service! James Babatunde the associate was very helpful, knowledgeable and made sure we were happy with our purchase, he wasn’t pushy just to sell. Highly recommend asking for him when you come in!
Thomas was great and super helpful. He was patient and provided all the information needed to make informed decisions.
Patty was very helpful went out of her way to make sure we got the best deal. She has been very personal and attentive to our needs. We really appreciated her help, above and beyond.
Miyra assisted me on an online order that did not go through. Was in and out in no time wasted. Great service.
James Babatunde was super friendly and helpful with our purchase. We’ve purchased furniture from Ashley’s before and have had good experiences. Would highly recommend James as your sales associate!
Make sure that you use Tammy Newsom. She is excellent and provides fabulous service.
Gucci service
My experience with Patty (Patrica) was amazing. She walked me through the store and showed me options. She also helped with me with in-store financing. 👍
Tammy really helped us, very professional and knowledgeable and helpful
Sam is our go-to person for all our needs. He provides the best customer service, always being helpful and attentive. He understands your style and can guide you accordingly, ensuring you get exactly what you're looking for!
I had an outstanding experience at Ashley HomeStore, thanks to Darrell’s exceptional customer service! From the moment I walked in, Darrell’s professionalism and warm demeanor put me at ease. He truly listened to my needs and helped me find the perfect pieces to fit my space and style. What stood out the most was his patience and attention to detail—he made sure I understood all my options without ever feeling rushed or pressured. He even went above and beyond to coordinate delivery within my tight schedule. If you’re shopping for furniture and want a stress-free, personalized experience, Darrell is the person to see. Highly recommend visiting Ashley HomeStore and asking for him!
Miguel was very informative, helpful and he made the process of shopping for my bedroom set very easy. Thank you
Miguel and liz Martinez, excellent service. ❤️😁
Hit up Ashley for the Black Friday sale, Thomas helped us around. As we were closing things up he showed me the Black beauty rest mattresses extra as I was curious. I loved those things, they were so comfortable. Definitely got to pick one up later. Thomas was very helpful in looking for the other possible ideas we had in mind and very patient with working with us. Thank you. See you again as this certainly isn't the first time at this location and it definitely won't be the last.
Thomas helped us with the purchase of a new mattress. He was super friendly and knowledgeable. We got a great deal on a Purple bed for our son. We'll definitely be back when it's time to buy a new bed for ourselves.
Mushtaq helped up with our purchase he was super helpful 😊
mushtaq very nice guy
Myra tan was great help one of the best sales person.
I went to different locations (furniture stores) and it was honestly it was tiring but when I came to Ashely’s and my sales associate James babatunde helped me he was able to understand my needs of what I was looking for and not be pushy on stuff that was was unnecessary I was able to walk out out happy with a new living room will be coming back to purchase my dinning and bedroom with his forsure!!!! Super happy with my purchase and experience.
I was assisted by Emily purchasing a bedroom set and she was very helpful and patient. Definitely recommend coming back and asking for her again.
PK was extremely pleasant and helpful
PK was amazing and helpful
Mushtaq was very informative and helpful with the whole process of finding a mattress and bedroom set ! Thank you for making the process smooth and easy.
Excellent information. Mushtaq was amazing!
James was wonderful and very helpful . We are very happy with our purchase .
Daniel was super helpful!
Al Alam was absolutely amazing. Attentive, respectful, and resourceful! So happy with the purchase ❤️🙏🏼
Bought a bedroom furniture set, mattress and barstools. Service from Patty and Trevor were amazing! Super helpful and easy to work, great customer service!
Pk has excellent customer service ask for him!!! THANKS PK !!!
Thank you, Chris Duran! Amazing customer service! Very helpful and knowledgeable! Help us find the Exact furniture we needed!
Thomas was patient and helpful in finding a powerlift chair.
Patty was amazing. Explained in details all the products. Was very helpful in my purchase.
Liz is absolutely amazing. I asked her not to follow me around that I would come find her. She absolutely left me alone. So of course I made my purchase through her
Tammy was very helpful and knowledgeable of the couches that Ashley’s had available! Quick and easy buying process!
Very friendly and helpful
Good guy
I am beyond frustrated with Ashleys. To start the promised delivery date didn't happen and I was not informed. I took the day off and never received a delivery time-frame. I received sofa order basically a month later from purchase date on Dec 26th. The delivery was horrible as the sectionals were not properly placed. One delivery tech went to sit in the truck while the other was trying to help us figure out how to properly assemble the sofa sectional when Ashleys charged us a fee for this. I wanted to refuse the order as the wedge that would connect the sectional does not properly fit it is misaligned and the bottom doesn't even touch the floor. They promised to have a tech out today Dec 28th. A waste of Saturday waiting. Now we are stuck with messed up sofas and a bill of $3700. Making calls to Ashleys wasting my time. I am beyond disappointed. Don't waste your money here and go elsewhere. If this is not resolved quickly I will report them and seek legal help as I was tricked into accepting a defective item. Original review: We were helped by PK who was very helpful and had patience considering I came three times before deciding to purchase. On the first visit he's the only one that greeted and approached us so I asked for him each time since he took the time to measure each part of the sectional. Thank you PK!
Came in to look for a dining table, greeted at the door by Tammy Newsome, we said hi and wanted to look around without help, she obliged graciously, saying if we had any questions, ask for her if she wasn’t in sight. After looking for an hour and a half, we found our dining table set complete with rug, and a couple gliding chairs for a sitting room. No pressure, just answered our questions, very personable, great sales lady! Thanks Tammy
Very helpful, and good service we got some good deals from Miguel , and Kabir
PK made this place feel like a safe place! As a new customer with Ashely store it was a breath of fresh air to have PK take care of me and my wife.
If I could rate this a zero I would. Don’t buy any furniture from this place. I Recently purchased some furniture, that did not fit in my house and Moreover, it was damaged, It smelt like fishing bait. Charles my rep, acted as though he didn’t have a 5th grade education. It’s been a nightmare. I wish I would’ve never dealt with this organization. Never again though. Please beware
Thomas Hutchins was our sales rep. That guy really know his furniture. Highly recommend.
Katherine the Manager was amazing 👏 she went about and Beyond to help My wife and I.
Charles there is HORRIBLE !! They refused to pick up couches purchased because they were the wrong size. He had ZERO customer service skills and refused to help. It’s been hell dealing with this store. I recommend anyone if you’re able to…GO TO another store !! This store and ESPECIALLY CHARLES have been so unhelpful and extremely RUDE. I can’t believe an established furniture store would hire employees so RUDEEE !!
Philip Sequeira, was the best. Patient, kind and very helpful! We will definitely be returning customers. Thank you Philip!
Mushtaq is helpful person. Thank you mushtaq bhai
mushtaq great service
Aziza was great !!! She helped me put a new living room set together. Checkout was simple and to the point. The experience was amazing !!!!
We just purchased a new leather sectional couch at Ashley's in Colton, CA. Had a great experience there, Myra T. Was our kind host/sales person guiding us through the process. She very nice, not pushy whatsoever, very nice to work with her. She took the time to get to know us & figure out which couch suits the best to our family & needs. She went over the cost in detail so there was no surprise throughout the entire visit. Would definitely recommend this Ashley's & if you get the chance look out for Myra She was great!
So nice and friendly good customer services Patricia B. Thank you for your time
PK did a very good job
Thomas was such a great help and wonderful to work with have you space and kept the conversation interesting!
James babatunde
I had an amazing experience at the Ashley Furniture in Colton Riverside, thanks to Les and especially Trevor! Not only did they help us find beautiful furniture, but Trevor went above and beyond to assist with a billing address name change, resolving an additional issue we had. The team’s professionalism, patience, and dedication made all the difference. Thank you, Ashley Furniture, for such outstanding service
Had a positive and a great experience at Ashley's with Trevor and Les. Kudos to the team!
Excellent service! Respectfully.
Very good experience with mushtaq
Excellent customer service!! Highly recommended!
Myra was very helpful and no pressure sales… Answered all our questions very well and helped us to choose a matching ottoman since it wasn’t available in the same material that would complement the sectional… Would recommend her at the Colton location
Chris Duran was great Francisco awesome
Great service, Mayra very helpful nicest person ever! We will definitely return to this store!
Patricia was very courteous! She is great at what she does! Absolutely enjoyed our Ashley experience ONCE AGIAN!
Thomas was a great help to me and my husband he was very patient, since I was so undecided on the furniture , thank you for your help I will definitely be returning!
Lots of choices.Waiting for delivery in 2 weeks. Liz was so helpful.
We were told by a sales person at another Ashley store we could buy a table and pick up on the same day if we went to Colton. We went to the store with the intention of buying and picking up at the same time, and found out you had to have an appointment to pick it up. The manager made it right and gave us free delivery. Not totally happy that we could not pick it up, but at least they took care of it and showed concern.
We were greeted and assisted by Daniel, Very helpful and easy to get questions answered. Thank you Daniel for making our purchase a smooth sail! To anyone visiting Ashly’s ask for Daniel!
I went in today to buy a couch and the sales associate Pedro was helpful and polite.
Excellent service!! In and out no pressure helped us find exactly what we needed it. Will come back. Thanks again mushtaq!!
Kabir was extremely patient and helped us get a great deal. we had a great experience
Mushtaq He offer excellent services
Good customer service.
Steven was attentive and professional. He remembered us a week after we first came in to browse. We had a great experience at Ashley Furniture. There were so many options and the prices are reasonable. We can’t wait to have our furniture delivered!
We came a week ago to look at new furniture for our house. Steven helped us out last week and was great. We shopped around and came back and Steven helped out again. We’re glad we came out. Thanks Steven
The helper was very patience and helpful
We appreciate how easy Philip from Ashley Furniture made it to buy a new couch. We’ve bought multiple things from Ashley in the past and had good fortune with their products.
Tammy was patient and had all the information. I appreciate her attention and knowledge.
Amazing representation from James Babatunde. Truly takes time to make sure we are treated right and does everything in his power to give us the best prices!!
Thank you Less for taking care of us.
Phil was awesome! Answered all our questions professionally and thoroughly. It was a pleasure to get our purchase done!
Excellent! Pedro, our sales representative was wonderful and made our experience fast and efficient.
I had an exceptional experience at Ashley Homestore-Colton. Thanks to PK, who truly went above and beyond. From the moment I walked in, PK was incredibly helpful, patient, and knowledgeable. He listened to my needs and provided insightful recommendations. The selection was fantastic, and PK made the whole process so easy and enjoyable. I'm beyond happy with my purchases and couldn't be more satisfied with the level of service I received. Highly recommend this store and definitely coming back to PK for next purchases. Thank you, PK!
Myra Tan is awesome! Come see her at Ashley’s.
Highly recommend James Babatunde! He cares what he does. He respects your space but also gives you professional advice whenever needed.
Myra was amazing ! She walked us around showing us different options and deals that the store was offering . I appreciate her kindness and helping us find the perfect furniture for our home .
Myra was amazing, great help and friendly!
Mushtaq was very helpful and helped us with any question we had .
Mushtaq was very helpful!
Great help from Al, he was very knowledgeable and helpful
We didnt get what we wanted and size was wrong on our end Tammy Newsom helped us get exactly what we wanted and made everything super easy. And broke everything down for us from size to quality to all the extras definitely was a big help through and through. Highly recommend her help and will request her in the future.
Al was very helpful and knowledgeable about all the products. He wasn’t too pushy on selling, and I felt like he really listened to us. Thank you for the new couches!
Al was amazing. Very happy and personable. Good energy and it was fun!
Chris was very helpful and delightful while showing us around the store. Pleasant personality. Good guy!
Roxy and shawna are grate!!!
Mushtaq was excellent great service
Patty was amazing!!! She was helpful and patient !
Philip helped me
It’s was great. Love my new sofas
Mustard great service
Mushtaq Great service very helpful
Steven was very helpful went above and beyond
Mushtaq did an awesome job helping us find the perfect couch for my new home! He was so helpful and understanding !
Very knowledgeable and helpful with what mattress is good for your back.
Wonderful service. Kabir was a kind and knowledgeable sales associate! Great Black Friday Sales! We really enjoyed our experience at Ashley! Kabir was a pleasure to work with. He made our experience so much better! We walked in looking for one thing and left with so much more! Thank you Ashley
Had a great buying experience Ralph helped us with the different selections and prices on coaches /living room sets. He was very helpful and knowledgeable with all the items we asked about he helped us make a final decision on the many selections they had on display. I would definitely recommend Ashley store and Ralph as a number sale representative.👌🏼💯
Miguel help us get our TV stand He was very helpful and patient we will always come back for any future s we need thank you Miguel we really appreciate you went above and beyond to make sure we live store with our desire purchase
Miguel was very impressive and patient. Goes above and beyond for costumer satisfaction, making sure we able to leave the store happy 😊 so greatful for him.
Colton customer service team is the best! Very friendly and assertive! Thank you for taking care of my order in a timely matter:)
Everything was pretty good ~ positive mentions to the person who helped us, Mushtaq!
Great customer service. Very happy
Was very polite,and answered all our questions
Great experience. Love the furniture! Ask for Chris Duran.
Myra Tan provided an excellent service. Throughly enjoyed the purchase. I highly recommend her.
Patty was very helpful & she answered all our questions. She was very patient and gave us an overall 10/10 experience.
Mayra Tan was incredibly helpful at finding us the perfect dining table. Highly recommend her services!
Thomas was very helpful and made our shopping experience amazing. Thank you!
Excellent customer service by salesman Les Cardenas
I worked with PK at the main store in Colton to purchase furniture for our new home. PK is extremely knowledgeable and that is what I appreciated the most. He knew the most of all the sales people I have worked with previously and helped us select the furniture we needed. If you need someone who knows a lot about furniture make sure to find PK in Ashley’s main store in Colton. That is the right place to shop.
My order was scheduled to arrive today and the time it was supposed to be delivered the driver calls me and tells me that my headboard is in back order and needs to reschedule After I confirmed the time and day with these people 3 times and planned my weekend around this delivery U cancel on me when you’re supposed to be arriving That makes no sense why schedule and confirm my order if you don’t have all the parts I could have made other plans on a this Saturday rather than wait around for a bunch of flakes
Rick was amazing! Very knowledgeable, super friendly, and extremely patient with us while we made our selections. We didn’t feel pressured at all he was very understanding in listening to our requests and the style we were looking for. Super sweet and helpful! The manager Trevor was also a great help with being reasonable with the discounts they offered! 10/10 recommend anyone looking to update their home. All things were reasonably priced and they were open to negotiating and giving us the best price.
Myra was awesome!! She was so helpful and personable. She listened to what we wanted and helped us find some beautiful furniture! AND, she helped with a bank kerfuffle! Thank you Myra!
Javier and Trevor help us pick color also patiently waiting for our decision, thank you!
MUSHTAQ great service! :)
Myra was my super wonderful sales agent! She was fast and efficient and secured my coffee table asap! Thank you!
Mushtaq
I want to thank Steven he was very polite and listened to what we were looking for. He took me right to the item I was looking for. I feel Steven is an asset to your company. Thank you Steven.
Thomas Hutchins ask for him every time thank you
Thank you Thomas Hutchins for your awesome help and time
Thomas was very helpful. Awesome customer service.
I knew what I wanted when I came in the store, they helped me pick out the color for my couch and I got it delivered. The sales man was awesome and very attentive.
Philip really took care of us and gave us a great deal on our dining room set. Also the bathrooms were immaculate!!!!
Ooo i sooo happy Patricia is nice person she give good inf I by my forniture
Patricia is at great costume service, help me at lot, smooth transaction, I love it!!!
Steven @ Colton was efficient and very helpful. Got us in and out with exactly what we needed.
PK helped me out, was in and out within 15-20 mins. Helped me find what I need and made the process seamless!! Highly recommend asking for him if you need help at the Ashley furniture store and want a friendly and easy experience !!
Fast friendly service from James Babatunde!
(Translated by Google) Mariana was always very kind when it came to assisting us!! (Original) Mariana siempre fue muy amable a la hora de atendernos!!
Pedro was great. He let us browse without following us around. He was very professional and informative about accident coverage and other options. No hard sale tactiics.
Myra Tan assisted me with my purchase of a new entryway cabinet. She made the process quick, easy, and provided excellent service!
Chris Duran helped us with our furniture purchase, he is very accommodating and helpful in all the way of the process . Friendly guy! We will look for him again for another furniture needs
Thomas from Ashley furniture is amazing! He was helpful, patient, and kind. He even made sure we received a reasonable discount. Thomas is the best!
I have been purchasing items from Ashley’s store in Colton for over 10 years. I have never had a bad product. I have never had a bad sale associates there are wonderful, friendly, helpful and I enjoy visiting the store.
Kabir was very helpful in helping us choose a new couch for our home. He was welcoming, not pushy at all and helped us determine what would be best for our family.
Marlaina was very helpful and attentive during our visit and very patient with us. We recommend this location.
(Translated by Google) The service was very good, Myra helped me (Original) El servio fue muy bueno me atendió Myra
Best experience ever! Chris Duran helped me very friendly and very helpful, I left very satisfied and will be back if I could give Chris 10 starts I would!
Excellent customer service by Pedro and his manager Francisco
I recently had the pleasure of interacting with Christopher Duran during my visit to Ashley Furniture, and I must say, his customer service was exceptional. From the moment I walked into the store, Christopher greeted me with a warm smile and a genuine willingness to help. He took the time to listen to my needs and preferences, guiding me through the various options available without any pressure. His extensive knowledge of the products was evident, as he provided detailed information about the materials, styles, and features of the furniture I was interested in. Christopher was patient and answered all my questions thoroughly, making sure I felt confident in my choices. What truly stood out was his commitment to ensuring a positive shopping experience. He went above and beyond to accommodate my requests, even offering to check the availability of certain items and providing updates on delivery timelines. His friendly demeanor and professionalism made the entire process enjoyable. In addition to his product knowledge, Christopher demonstrated excellent problem-solving skills when I encountered a minor issue with my order. He handled it swiftly and efficiently, keeping me informed every step of the way. It’s rare to find someone who genuinely cares about their customers, and Christopher exemplified that quality. Overall, I highly recommend seeking out Christopher Duran for anyone looking to shop at Ashley Furniture. His outstanding customer service, combined with his expertise, made my experience memorable. I left the store feeling valued and excited about my new furniture, all thanks to Christopher's dedication and support. Thank you, Christopher, for making my shopping experience a delight!
Christopher Duran was very helpful and kind very good customer service and very knowledgeable about the product thank you
Darrell helped us find what we wanted, and got us out of the store quickly which was fantastic! Very helpful!
Myra was amazing!!!
I had a wonderful experience with Marlaina! I walked in and i knew what i wanted and i was able to get approved and checked out in 30 minutes. She was patient and fun to talk with!
Very honest and helpful
Mustard Best service
This would be my 3rd or 4th time returning for more purchases, I have to say about the sales lady ( Tammy ) went to the extreme to satisfy my purchase and items I want , Tammy is the one you need for your purchase next time! 😊
Patty was very helpful and let us shop on our own came back to check up on us several times. Great experience
In store Colton associates where do helpful. Online it showcas
James Babatunde did a great job selling us our love sofa. I would recommend friends to buy furniture at Ashley's!
Hyam was not only very professional she worked within our budget which we really appreciated. Thank you Ashley Furniture
James Babatunde was of great help! He helped me find everything I needed. He was very polite and outgoing!
Sam was extremely helpful with our new couch purchase. Will for sure head back for future furniture purchases.
Les Cardenas was our sales rep. He was amazing, we walked in he was very informative on the prices and deals Ashley has. He gave us space to view the couches and gave us privacy when we were discussing pricing. He got my husband approved in less than 15 minutes and made the adjustments on the delivery. I will be back for more. Great customer service.
PK and Trevor hooked it up!
Our experience was wonderful. James Babatunde was very patient, helpful and knowledgeable. He really helped us pick out the best mattress for us! We will definitely return when we need other furniture.
Initially the experience was really positive. PK helped us pick out furniture for our home theater. I was happy to leave a positive review. However, the experience afterward left me disappointed. Part of the purchase was a rug. I honestly did not understand the reason, but the rug was separated from the delivery order. PK said he would have the rug directly shipped to my home. I agreed but didn’t understand the reason for it. So it was delivered to my home the Thursday before the furniture was delivered. It was very heavy, but I managed to carry it from the front door to the garage. When the delivery of the furniture came, we asked the man if the rug could be laid down first before the couch and loveseat. He said no he does not do rugs. That surprised us a bit. So the furniture was brought in and set up but we still had this large, heavy rug that had to be unrolled and positioned on the floor. In order to do this the couches would have to be moved. These couches have recliners and are extremely heavy. It was so difficult and extremely frustrating to move them to lay down the very heavy rug and then to move them back. If the furniture delivery employees do not touch rugs then that should have been made clear to us. I’ve had back pain for the past week because of moving the heavy couches and rug. I have had bad experiences furniture shopping in the past and I was hoping Ashley would be different. However, it was the same story-I was treated very nicely in the showroom but delivery is a very different experience. I need to add that PK assured me that the delivery would not be done by a third party and that it would be a white glove service. I really have no idea if it was a third party or not because the truck didn’t have any Ashley logos (it was plain) and the 2 men did not have any name tags or uniforms that had Ashley on them.
Came in looking for a couch and Al was very friendly and patient. He gave us a deal we couldn't refuse and with 0% for 5 years right now, it's hard to pass up some great deals! Furniture came wheen it was supposed to, set up professionally, and we couldn't be happier. Highly recommend
Pk was great not pushy patient and hooked us to get all the furniture we needed
Great service from Mushtaq!!
Very fast and efficient service Patty was very helpful. Thank you!
Rick was great we love the new couch can’t wait to get it delivered.
Patrica was great for me and sister buying furniture for the first time on our own she made the process very understandable and easy
Tammy was Great!!
Thomas is a great salesman. Very helpful and knows a lot of benefits about each bed. Fun person to have business with he had us laughing the whole time.
AL was very helpful and patient. He let us rearrange furniture to let us see what we like. Best salesman I’ve had before. Thank you for all your help.
Phillip was verry helpful with arranging everything and helping us purchase our new couches
Ashley representative Myra Tan was Very Helpful and Professional.I Highly Recommend Her.Thank You Myra
It was our first time shopping at Ashley’s Furniture, and from the time we walked in, we were welcomed by the sales associate with a smile and she let us know where things were. She let us shop around and throughout our time there, she checked on us several times. She was very helpful and knowledgeable. We decided to buy a sofa, and she was very fast getting our purchase finished with delivery date. The next day we went back and purchased more furniture, and again the same associate helped us with a nice smile, and very fast purchase. We were very happy with the service, kindness and quickness, we received at this store and we would go back again!
I've been buying furniture for quite some time now. I like to browse on my own and get a feel for what I like without being bothered lol We found a sectional that we loved and Orestes with Acima assisted us.....90 days same as cash. He was GREAT!!!!! He honored was we spoke about and I love that. A man's word is everything!!!! Thank you so much!!!!!
Very helpful workers! Bought my sofa, and my bed set from them. I will be coming back very soon
Steven was a wonderful help. made our purchase so much easier but above all he was very patient with us and not pushing us into buying. He wanted to make sure we were happy with what we were buying.
Al was great loved his customer serviced he made the experience easy
Steven C was wonderful. He let me wander but gave direction, answered questions and over-all helped but not pushy.
Myra Tan helped me a lot! She’s so nice!
James Babatunde is very professional. From the moment we waked in he kept it very professional and has excellent customer service. I would highly recommend him if you need any assistance with your furniture.
Erum was great. She was patient and knowledgeable.
So far we have been very pleased with our transaction at Ashley Furniture in Colton. The furniture has not been delivered yet, delivery is scheduled for the 23rd. The salesperson that assisted us was very knowledgeable and not at all pushy. Based on this experience I would recommend Ashley to friends and family.
Liz was absolutely amazing. My husband and I were getting frustrated and tired and we couldn’t make up our mind on sizes etc. but she stepped in gave us all the options and really spent the necessary time until we were satisfied and we recommend Liz to everyone! Thank you ❤️
PK was a great help! Best customer service & broke everything down for us! Highly recommend! Thank you PK! We love our new couch!
Mushtaq has been such a great help with selecting our furniture needs.
I highly recommend the sales person Pete Good and straight to the point .
Very friendly and helpful. I was helped right away by the manager and he helped me find what I was looking for and gave me a great deal on my item.
It was great. We were given the space to explore the store and Julie was helpful in helping us finalize our purchase.
Great shopping experience. Myra Tan let us shop without overwhelming us. Thank you
Patty was so great. Asked all the right questions and was sure to make sure I got what I was looking for.
Patricia was great very helpful and informative she helped me pick out the perfect bed frame !! She’s the best
Thank you James for helping us out today. Great service.
James Babatunde was a great sales associate. Very helpful and kind.
I had a great experience with Patricia. She was very helpful and answered all our questions. She wasn’t pushy and was here to genuinely help. Will definitely recommend to others who are shopping for furniture.
I recently had the pleasure of working with James Babatunde, a sales associate at Ashley Furniture, and I can’t recommend him enough. James is not only professional and knowledgeable, but he also goes above and beyond to ensure a seamless and pleasant shopping experience. He patiently answered all my questions, helped me explore multiple options, and made thoughtful recommendations based on my needs and budget. His friendly demeanor and genuine enthusiasm made the process enjoyable and stress-free. If you’re looking for a dedicated and exceptional salesperson, James Babatunde is the person to see. I’ll definitely be returning to Ashley Furniture thanks to his outstanding service.
I was a first time customer with Ashley’s and Philip was very kind and helpful. Will definitely continue making purchases with Ashley Furniture.
Outstanding customer service and great communication. Liz was very helpful and helped us find our dream living room. 100% recommended. Went over and beyond of our needs :) very happy.
Very good experience. Great customer service. Mustaq helped us. Price matched. Quick delivery time as well.
James was very welcoming as soon as we walked in! Asked us the correct questions to narrow down our choices! He was super friendly and made sure it was an easy process! Thank you James! Me and family are super happy with our purchase!
Thomas (our advisor) was amazing, felt welcomed and treated us like family ☺️
The customer service was perfect and Javier was very helpful.thank you so much.
Steven was very helpful and knowledgeable in the items he was showing us. We told him what we were looking for and showed us exactly that. The process was easy and we were in and out in thirty minutes.
Came in the for a dining table replacement. Pedro Castro was able to take the time and assist me with all my questions and concerns.
Myra Tan was very helpful and patient with us.
Myra tan took good care of us
Myra Tan was great, she gave us space and jumped in when needed. She really helped us with deciding out of our 2 options for tables.
Mushtaq helped us find the perfect living room set, dining room set and mattress very helpful and knowledgeable ask for Mushtaq when you visit Ashley's
I just purchased a fantastic 5-piece sectional, and I couldn't have done it without the incredible assistance of Kabir. His patience and helpfulness made the entire process so much smoother and enjoyable. Thank you so much for your support, Kabir! You truly made a difference!
Ms Patty is the BEST!!! She’s very sweet, patient, and kind on top of knowledgeable. ❤️
This was our first time in an Ashley store. Marlaina was extremely friendly, knowledgeable, and helpful in purchasing our new table and dresser. We will definitely be back to see her
PK was amazing. He helped us with so much and took the time to make this a pleasant experience.
Chris Duran was absolutely amazing! Very knowledgeable and very helpful! For me furniture shopping is exciting and stressful at the same time but when you get assistance from the great staff at Ashley Furniture it just makes the experience so much better! ⭐️⭐️⭐️⭐️⭐️
We had a lovely time shopping for furniture with polite guidance provided by PK. Great selection and atmosphere, but the winning ticket was PK’s delightful approach to navigating such a large variety of options. Thanks PK!
We worked with Kabir, he was very attentive with us and very patient. He went above and beyond to get us exactly what we wanted and at a great price. We would definitely recommend Ashley furniture and we highly recommend working with sales person Kabir.
Really lovely facility with lots of color/fabric options and a robust furniture stock. James Babatunde was the sales associate who helped us—allowed us to browse freely, wasn’t pushy or overbearing but was very friendly and so helpful. He helped us purchase a wonderful couch that we’d been looking at online for several weeks. Highly recommend.
Just got a couch here and James (Babatunde) hooked us up with 0% down and minimal interest financing. Good salesman!
Great service. Javier helped us find the perfect set of couches to ensure our living area is extremely comfortable.
Sam is a very helpful gentlemen. Very understanding and helped us get what we needed.
Myra was extremely helpful we bought sofas and a dining table. If you go purchase anything here please ask for Myra you will get great customer service!
Customer service was great and we found just what we needed
Tammy was awesome straight to the point and knew exactly what I wanted. Thanks for your help
Our salesman, Sam, was great! He gave us time to look, but was always available if we had questions. No pressure, but always helpful. This place is HUGE! Lots to choose from.
Chris Duran is a super helpful employee and sale rep . He was so attentive to your furniture needs and also keeping your budget in mind. He was super friendly and making sure you had options along the way thank you for your amazing help with all of our new furniture looking forward to work with Ashley again
awesome customer service and knowledgeable. Thank you Steve
Excellent service, Chris my Sales Rep was incredible!!!
Liz has great customer service .
Pedro Castro was very attentive and informative/ friendly. He gave us space to shop around comfortably. I definitely recommend Pedro Castro for your shopping needs at Ashley.
Aziza was very wonderful and understanding of what we were searching for, in seating arrangements and price. We have a family of 6 and found the perfect set. Thank you.
Great experience. Daniel was very helpful.
Daniel was great and helped throughout the whole process without pushing things on us.
Aziza was very kind and very patient with us and our 2 babies! Very knowledgeable and showed us all our options! Ultimately making the process very seamless and we were able to walk away with brand new furniture! In and out type of transaction! Definitely recommend her!
Thank You Javier, great customer service!
I literally just bought the most perfect & comfy couch from Ashely Furniture. A great couch for taller people like myself & my family! Chris the sales rep immediately helped me when I came in. Friendly service and took his time to help me with customizing the Avaliyah. I can’t wait have it in my home. Will update with photos ☺️
So excited for my order to arrive!! Service was amazing definitely coming again! Thank you Darrell for helping us out today!
Amazing person! Will definitely be back
An amazing sales person very helpful
Julia is the BEST sales lady! Ask for her
Daniel was awesome. Quick and easy. definitely coming to him every time we come back!
Terrible experience with Ashley. I’ve been trying to get a hold of someone at this store for over a week and never did. I had to drive here physically. We bought a table and couch that didn’t fit in our home and they can’t do anything about it. They don’t allow a return or exchange. I’m cancelling my account with them and never shopping at Ashley. They should really learn about customer service.
Very nice and helpful
Came in to Ashley’s looking for new furniture for our new home. I am amazed and very pleased with the professional customer service received with Hyam Zarka. Highly recommended.
Kabir was awesome. Friendly and knowledgeable. He led me to everything I needed and wanted. Super easy. I'm grateful he was here.
I was reminded today as to why I no longer give Ashley's Furniture my business. I called 11/12 around 5:30 pm looking for an 8" inner spring mattress. The lady I spoke to said they had them in stock for me to check out, but the warehouse closed at 6 pm, so I wouldn't have been able to take the same day. 11/13 I went in and was greeted by the salesman, who advised me the mattress I was looking for wasn't on the floor. After explaining what I was told over the phone, the sales person, without actually saying it, told me I was S.O.L. I was told the warehouse had the bed in stock (which the warehouse is approximately 100 yards away), and I would have to purchase the bed in order to see it. I asked if I could just see it in the warehouse, and I was met with the response that "the warehouse isn't going to want to do that." So if I purchased the bed, didn't like it, I would ultimately have to start a return process and be refunded my money, which would take 3-5 days to go back on the card. Classic bait & switch, and lack of customer service, take your business elsewhere. There are a couple of mom and pop shops in the area that will give you much better customer service and lower prices for the same thing. If you do decide to do business, from past experience, don't hesitate to haggle! I've purchased things from them at 20-30% less than their "sale" prices. Don't give in the high markups they have.
Mushtaq great job!
PK was super helpful and able to answer all of our questions.
The sales person scared me when I walked in the store Other than that it was good
Today I had the very best salesman everPK from Ashley's furniture store in Colton Ca. He was so helpful patient and overall as kind and well knowledgeable person. I 'd give him a raise. The store has so much to choose from you can spend all day looking at the beautiful furniture. Thank you P K.
Amazing service at Ashley. PK was an amazing helper . I highly recommend this place . I have to mention Miguel was a great help as well . Thank you guys for such an amazing service and Trever thank you as well for pushing my loan through. You rock
PK was very helpful from the start of walking in welcoming us and got us a really good deal at the end.
Miguel and thamy are berry good helper today Profesional persons
Fast and informative
I recently visited Ashley Furniture in Colton, CA and was thoroughly impressed with the exceptional service provided by Daniel Carson. From the moment my husband and I entered, they were welcoming, attentive, and highly knowledgeable about the furniture selection. They took the time to understand my needs and style preferences, offering insightful recommendations without ever making me feel pressured to buy. Daniel showed remarkable patience as I asked questions. Thanks to their guidance, I left the store excited about my new furniture and would highly recommend Daniel to anyone looking for quality furniture and outstanding customer service. Five stars!
Our sales rep Julia Iglesias was very knowledgeable and helpful with our purchase.
We had such a fun buying experience with Myra! Highly recommend this location and getting helped by Myra!
Javier was super helpful and patient with us. My toddler was board but he kept her laughing
Worked with Daniel and his service was excellent! Very professional and patient with my family and I. Very enjoyable experience.
Steven helped us out today. He was very helpful with picking out accessories and gave us great interior design ideas. Thanks for all your help Steven!
Exceptional customer service was provided by Myra Tan. Her expertise on the products I was interested in was truly impressive, and she offered valuable insights on my color selections.
James Babutunde very helpful, friendly and know his stuff very well. Highly recommend for anyone looking to furnish their home."
James Babatunde, very helpful and very detailed and very nice to talk to. Great employee. Must visit Ashley furniture and look for him.
Pedro Castro provided us with amazing customer service. He was very patient with us and all our questions and our constant selection changes. I highly recommend Pedro.
Darrell was awesome. Very nice and helpful, we'll be back for sure
Chris was very knowledgeable and helpful when I was choosing for a new set of furniture.
Very professional, honest and straight to the point. Extremely helpful and easy going. One of my easiest purchase I’ve ever done.
Thank you for the great customer service!
Liz took care of us in a timely manner! Super helpful and professional!
Philip was awesome. Very professional and through he really knows Ashley products. He actually provided no pressure. I bought what I liked!
Myra Tan was great. Thank You for your assistance.
Great experience! James Babatunde was very delightful and helpful.
big thank you to pk he was very helpful and made the whole process stress free
PK one of the greatest sales man here. Very attentive.
I had PK he was amazing!!! Definitely recommend!!
Marlaina (Ashley) and Orestus (Acima) were fantastic in assisting us in obtaining our bedroom and lvingroom furniture. Very hands on and helpful.
Purchased a bedroom furniture set with bed, dresser, nightstand, and chest from Ashley’s furniture store in Redlands. Thank you for the great customer service, Philip!
Tom did a fantastic job ! Thank you
Good service Mr. Pk helped us out and out did himself
Best in town!! Mr PK WENT ALL OUT and beyond for us!!
Amazing service with Patricia! Help me with choosing our recliner to our family. Thank you Patricia! I give you a 10 stars!
Myra was excellent. Gave us space, but jumped right in when we had questions. Would definitely buy again especially from her.
Thank you to Chris for his help, knowledge, and patience. While we look for our furniture at Ashley's. Everyone was so kind and respectful. We will do business again.
Steven was awesome and was very helpful and very professional
We worked with Al at the Colton store. Great customer service from him and his manager!
Marlaina was great! This place is huge and has an amazing selection. You are fortunate if Marlaina assists you! She works hard to get the best deal for you, no pressure from her, just wants you to get the furniture that will work best for you. A great experience.
Thomas was really helpful he has alot of experience with costumer services.. he help up find what we needed and he had a measuring tape lol . Thanks Thomas you're the best.
Update. Now that they come to bring the parts that were missing...things are BROKEN!!! They sent me broken used pieces. I'm beyond ticked off. My review went from 5 to 0!!! Update. I had to go back in, in person. And supposedly got a "deal" on the parts that were missing. Yes I had to pay for them. Apparently the missing parts were not included in the price I already paid!!! So upsetting. Let's see if they get delivered and put together in a timely manner. Update. Order was delivered and the bedroom set is missing the foot board, and side panels to hold the headboard together and the bottom for the mattresses. It's absolutely NOT functional. I'm highly upset. It's kinda common sense for it to be all together for the bed to even be functional. He is newish to the field so maybe that's why he forgot to add those other pieces. Either way this needs to be resolved asap. Thomas did good with helping myself Katt and Angel. He even had a measuring tape for us to utilize. We appreciate all his help in his field of work.
Excellent service from Patricia. Highly recommend to anyone who shops at Ashley's Furniture Store
Love all of the different options !
I was greeted by Mr. Darrel, I was also assisted in my buying a set of sofas, and ended up buying what I was looking for. The price was fair and with my discount it made it nicer. It turned out to be a pleasent experience.
Marlaina: friendly, approachable, and a terrific salesperson. Had a wonderful experience. Thank you.
Musta Ahmad was amazing very helpful and made it easy for us to make are decisions .
Our salesman mushtaq was awesome! Highly recommend Ashley furniture and Mushtaq!
Pedro was a great salesman and very helpful.
Outstanding service by Mushtaq. Helped my wife and I find a dining table that suited us perfectly. Thank you.
Qmazing service from Mushtaq. Thank you so much. Went above and beyond with helping me sort out my likes in mix matching a dining set!! Thank you again 😍🎉
We received great customer service from both Julia and the store manager Carlos. They spent quality time with us to insure we were totally satisfied with our living room purchase.
Great service. Tammy patiently listened to our needs and likes, and also what we didn’t like then she was able to show us exactly what we were looking for. She didn’t rush our decisions and we got exactly what we wanted.
They treated me very well here and paid very close attention to the details I explained.
Great customer service from Al, he pays attention to detail, is funny and is looking out for the customer.
Philip was wonderful! Everything was easy and fast. Great experience!
Being my first time at Ashley’s , we were greeted by really friendly people. Chris the sales person was very friendly and helpful and was not pushing at all !! His knowledge was very professional and gave me a great deal. I am very satisfied with my experience and purchase.
Patricia was amazing very kind very patient explained all details of purchase and provided us with the best deals she was able to ! Thank you Patricia !!
James Babatunde was very helpful. He showed us different sectional and made it comfortable deciding what we wanted to purchase.
Myra Tan was a great help.. in and out and got exactly what we wanted. Great experience
Daniel helped us pick everything, was very patient with us. We left and came back because of his amazing customer service. We are very happy with the service and our new furniture.
We came to get furniture and Daniel helped us, he was very nice and patient. We loved the customer service and are very happy with our new furniture
Just purchased living room furniture from Liz, BEST yet from Ashley furniture! We always purchase Ashley, highly recommend Liz as your sales person!
Ralph was very helpful and this is a beautiful store
Excellent costumer service.excellent prici
Myra was extremely professional and very helpful with my purchase. She took the time to explain the difference between the various side tables and the different ways they could be utilized. She helped me find the right tables and I was extremely happy with my purchase.
Terrific 🪑. Assembly was easy with minor problem of defective screw, but okay otherwise. Thanks.
The customer service was above and beyond. Les was our sales rep and he made sure to answer all questions in detail and with expert knowledge. Trevor, the floor manager, assisted us with an issue we had be trying to resolve for a few months by addressing the concern that day and satisfyingly our request. Very impressed with both Les and Trevor!
Julia was the one who assisted us and the moment we entered the store, she greeted us with a smile and made us feel welcomed. She helped us all throughout. She answered all our questions, gave her suggestions and everything worked out well. I would recommend going to this branch coz they will really help you out. Thanks Julia for all your support.
Very great customer service, absolutely great to speak with Orestes. He was very helpful and kind. Very down to earth, and I would definitely recommend speaking to him if you’re looking for a great deal, a good convo, and to get some great furniture! Big thank you to him!
Lizabeth was extremely professional and courteous in helping me place an order.
I've always had great experience with Patty since 2020. Thank you so much for your help,
Al tried to help me but item was online only! All pleasant!
(Translated by Google) Excellent attention and courtesy, thank you Mr Thomas!! (Original) Excelente atención y cortesía, gracias Mr Thomas!!
My experience with both Thomas and Patricia was absolutely excellent. They were very knowledgeable and we great to work with.
Great service, amazing selection, love the financing I got. Will decimated be back
Al was exceptional very helpful in helping select a new couch. He was quick to fix an issue we encountered with our home layout.
Patty was great very helpful
Five stars for the salesman and delivery guys. Not so much on my sofa and lovesest.
Thanks you so much !!!
Even though this store is only about 20 minutes from me, I only went for the first time a couple of months ago. They have a nice selection and friendly staff. Good prices. I’ve been back twice since then and purchased once more. It will be my, go to first, store now. I highly recommend.
Really happy with our couch and stools that we bought at Ashley. Service was great both at the store and with delivery. I would definitely use them again!
Very good service and quality of furniture is excellent...love shopping at Ashley Furniture
Friendly staff who took us around the show floor to see exactly what we told him we were looking for. Didn't pressure us to make any decision. Good experience.
Great selection! Found exactly what we needed!
Best service ever!!!
Salesman was very knowledgeable and super friendly and nice!! Love my couch.
Customer service great
Myra Tan did an amazing job servicing my family and I today 👍🏽 10/10 ask for her she will give you the real deal and help find the perfect furniture for you and your family
The new bed is amazing. Excellent quality and top notch service.
Marlaina is an extreme pleasure to work with! She helped us pick out all our furniture and was very informative! Her customer service is a 10/10!! Perfection!
Pedro was the most incredible salesman to work with. He was patient as I went into the store four times to look at the living room set that I wanted as I waited for my house to painted and new floors installed. Everytime I came into the store, he was kind, patient and helpful. I absolutely love my couch, chair w/ ottoman, tables, lamps and my favorite piece- the beautiful framed picture that just completed the room. Thanks Pedro for your professionalism 😊
Reps are very hospitable, respectful, they are very knowledgeable.
Kavin and crew were the absolute Best Buy experience I ever had. Keep up the awesome work gang
My experience with Patricia was amazing! She was very attentive and answered all of my questions. She went so above and beyond for me and my family. She is definitely going to be my go to person every time I stop by this Ashley's furniture store.
Great service !
Myra Tan was amazing at giving us all the details and information we needed to make the best choice. The customer service was top notch! We will be buying more soon.
Myra Tan had a lot of knowledge in the table furniture we were looking for. Because of her knowledge, it brought our interest in a particular table set and I’m pleased to work with Myra in buying this set. I appreciate her knowledge, kindness, and Excellent Customer Service. Thank you Myra and Thank you Ashley Furniture for having her as a employee!
Patricia B. helped me with my purchase today very helful and knowledgeable. If you go to Ashley Furniture ask for her.
Friendly service, Marlaina was sweet and helpful and very knowledgeable. We are very happy with our experience
We bought a couch, for the money it was fine, however required some adjusting after we got it home. The big negative is we bought a rather expensive book shelf. There was going to be a 30 day back order and now I'm notified it's going to be another 30 days. Mind you we payed cash. Ashley don't put something out on the floor if you can't supply it. 60 days is too long to wait. Still waiting as we speak.
Exceptional customer service
Fantastic service / great product there delivery service and Communication were terrible I will definitely think again before shopping there only because there 100$ delivery fee and that the left hand has no idea what the right was doing Love my recliner but I’ll try someone else ! Lost 2 days of work while they got the s$@& together
Horrible experience, poor management and customer service!
Was shopping for a bed for our daughter and son in law. Javier was awesome, and very professional. Got a great deal!!!! Top marks!!!!
Customer service was decent had go threw alot of bullshit on a return. It took me about 5 weeks to get them to approve it. Don't know if I will ever by one more thing from them. If I tell you it not right it's not right don't have time for games or go around. All can tell you check your boxes before you leave the store
I had a good experience at Ashley furniture. I was looking for a sofa and came across a leather sofa for $600; originally $2200. I couldn’t believe how inexpensive it was but they were getting rid of extra inventory. The salesman wasn’t pushy at all. I appreciate that.
Buying experience is great. Service if something goes wrong not so much. They sold me a battery that was defective. Service person came out but couldn't do anything about it, said contact the store. Went to the store and they said they don't handle those. Huh? You SELL them. So it's still not resolved.
Our experience here was amazing!! Patty was super helpful and patient while we found the right furniture to fit our home
Patricia was very helpful. She spent lots of time with us helping us with our decisions. Awesome sales rep! :-)
I had a desk delivered 5 different times and it was always broke. I asked them to check the boxes before they came. They opened ONE out of THREE boxes! And of course that one box didn’t have anything broken but the other two did! Needless to say I don’t have a desk.
Very nice experience with Patricia
i had the best experience at ashley furniture… myra tan gave me the experience i was expecting! i am planning to come back soon!
Patricia was great help and great explanation with all or questions
Myra was really helpful and she was very nice and patient today. I enjoyed talking to her.
Les was so wonderful and helpful. I loved working with him. I’ll be sure to ask for him next time we come. Thank you Les!
Myra Tan was an amazing saleswoman! She got us exactly what we wanted (couch)! We also needed it the same day, and she was able to make it happen! Will definitely be back to purchase more from her!
Very helpful and knowledgeable!
Javier was amazing! I told him what I was looking for and he found exactly what I wanted! He made my experience easy, fast and fun! I highly recommend you ask for Javier if you ever go to Ashley furniture, Colton.
Thomas was amazing and went above and beyond for us to find the perfect chairs I recommend Thomas and Ashley furnirure
Julia was a great salesperson. She provided us all the info we needed to make our decision on the bedroom set we bought.
I recently purchased a dining set from Ashley Furniture, and unfortunately, it was a very disappointing experience. Upon delivery, I immediately noticed that the table was unstable and wobbly. When I pointed this out to the delivery team, they simply said, “That’s how it is,” which was frustrating to hear. I reached out to the store to see if I could return or exchange the table, but they were not willing to accept a return. While the store manager was incredibly helpful and did their best to assist me, the lack of quality in the product itself is unacceptable. For a well-known brand like Ashley, I expected much better craftsmanship. Unfortunately, this experience has left me very dissatisfied, and I will think twice before purchasing from Ashley Furniture again.
Chris was extremely friendly and helpful!
Patricia was very helpful and patient with our visit! She was an awesome guide and helped us find exactly what we needed. Thank you!
Today my family had to get furniture for a loved one with Alzheimer's --moving into Memory Care Assisted Living. Staff member Patricia found the perfect bed for her. She was so dedicated to meeting our special needs and treated my family with such compassion. Ashley Colton and Patricia made a customer for life.
Our experiece with Pattie was exceptional! She was very patient with my husband and I. She was very informative and showed us furniture until we found the set we loved. We had a wonderful experience with Pattie at Ashley furniture.
My experience with Patty was great! She went above and beyond to help and answered all my questions. Def recommend!!!
DO NOT SHOP HERE. THEY ARE TRASHY AND ONCE THEY RECEIVE YOUR MONEY, THEY WILL PUSH YOU AROUND. Three weeks ago we went to this very terrible place and placed an order. They owe us a refund and told us 3 to 5 days we would have the credit. Here we are three weeks later and 2 visits still no credit. I called better business bureau and they told me what yo do. If you have problems with these people, call Better Business Bereau they will tell you what to do. DO NOT BUY HERE. GO TO BOB'S DISCOUNT FURNITURE. YOU WILL BE PLEASED AND CUSTOMER SERVICE IS GREAT. DON'T WASTE YOUR TIME AT ASHLEY'S. ITS A HEADACHE ONCE THEY GET YOUR MONEY..... PISSED OFF EX CUSTOMER. NEVER AGAIN.
James Babatunde was the best! He was very patient with our family. Catherine was his manager and she helped us with finance.
My sales associate, James Babatunde, was wonderful! I was not impressed with the manager, Kathleen. She was rude and if it weren’t for James, I would have taken my business elsewhere.
My mother is a senior citizen who just purchased a bed that is worth 10gs they where quick to take her money but not to give her the bed she has been waiting for over a week the delivery was set for Wednesday but last minute was change to Saturday when bed arrive it had no frame just the support legs she called multiple times and the lady that answered told her "o well it is what it is " she has bad back problems and is depending on her bed we even offer for us to pick it up and we where met with you can't it's in process last time we are ever buying from this store very very very rude
Came in the evening and I couldn't decide what to buy... so LES helped design the bedroom only one could imagine. Thank you Les for making everything LESS Stressful!!
Les was awesome in helping us select my daughter's new mattress, we are super please with her new Nectar mattress. Thank you for making us feel so welcome and your patience. We would definitely return for any future furniture purchases.
Myra was so helpful! Loved her customer service, helped us come to our decision quickly! Excited to receive our furniture!
It was great at first but the delivery part is not worth posting 500 for DELIVERY and for them to be 4 hours late was not worth the money
Patricia was incredibly friendly, helpful, and respectful. I had a wonderful experience here at the Ashely’s in Colton thanks to her. She went over and beyond to ensure we were well taken care of and had everything we came in for.
Thank you Patty for assisting me today. Patty made me feel comfortable and welcomed. Initially I was on the fence about ordering my furniture today, because I'm not set to move until January. But I loved the fact that they can hold my items up to 6 months. That helped me make my decision today. 10 star customer service. 🌟
Mushtaq was amazing and very very helpful. He answered all our questions and provided great service. He’s the best!
Patty was helpful,patient and professional, thank you She made our purchase a great experience. Will recommend her ☺️
James was my sales person. He did a fantastic job and selling me the items that I just purchased. Yes I would recommend him so come down and get your purchase work with thanks, James.
Les was awesome…. He helped my parents with some new sofas
Mushtaq thank you for all your assistance. Happy customer 😊
With Patricia - Patricia was very patient with us and extremely helpful with all of our decisions and answered every question we had. Generally we were difficult to work with but she had the patience with us and we cannot sing her praises anymore than we already can.
Tammy has great customer service. Thank you Tammy for the options you offered
James was a great help when selecting our new couch! He walked us right to the perfect couch, that would keep up with our toddler and puppy. He also didn’t try upsell us, like a typical salesman would. He was chill, and let us look around by ourselves and wasn’t hovering over us while we were looking. If we need furniture in the future, I would go back to see James again.
Looking for elegant furniture, so went to Ashley. The store manager, Katherine, was very knowledgeable and helpful. She assisted my wife and I select the best quality furniture that met our needs. We will go back again.
Buyer Beware! Associate will sell you the dream. Store does not communicate or follow up with a phone call if your items are back ordered. Delivery is a mess. Furniture is poorly built. Ask to flip over anything you see before you buy it. Most furniture is assembled with 1/4 inch thick plywood and plastic hardware. Ive had the worst possible experience here and will pay a little more somewhere else for well built furniture thats going to last.
Pattie is sooo adorable, professional, SHE LISTENS!!! She will listen to what it is you’re looking for and guide you to the best options, quality and price wise. She KNOWS THE PRODUCT, not just pushing items for a commission but has knowledge on the quality, build and functionality. She is such a breath of fresh air from the horrible furniture brokers we just came from. Please don’t make my same mistake and settle, come here and ask for Pattie she is a rockstar! ❤️❤️❤️
James was great! He listened and was attentive to our needs.
Les was great! 😊
Thomas at Ashleys was extremely patient and helpful. He answered all my questions. I made sure to ask for him when i returned to make my final purchases
James Babatunde was a great sales associate. He was very helpful and very kind in providing me service.
Love the attention to detail from Ralph
Very friendly and helpful great prices no added pressure when making a decision I felt was best for myself.
Darrel was amazing help me and jose get all the stuff we need it.
Had a visit today to look for a bed frame. We were greeted and assisted by ever helpful and jolly named LES. We managed to find what we needed as always. Kudos to all the staff. We’ll definitely gonna be back.
Good service
Pattie was a great customer service representative. She answered all my questions and helped me out tremendously. Leaving a happy customer.
Chris Duran was a great salesman and very attentive !
I had a great shopping experience with Katherine. She gave us all the answers to our questions. She made us feel comfortable and zero pressure. I highly recommend her and the service she provided.
Excellent customer service. Katherine helped us find the perfect living room set for our new home. Her expertise & knowledge made our shopping experience enjoyable!
I had a great experience !! Marlaina & Myra were super helpful. They made it super easy for me to find the perfect couches.
Myra from Colton was awesome and sweet. She knew exactly where the couches I wanted were. I will definitely be coming back asking for her!
Steven was awesome assisting me with my furniture needs, especially the Tempurpedic! Can’t wait to sleep on it! Katherine the manager very nice as well!
Kabir, great service and was very friendly
Patty was amazing! Straightforward and so kind. Spent a long time with me in the store to help find the perfect sofa for us and even made went out of her way to schedule our pickup.
Patty was so helpful in getting the right sectional for me.
Pk was great! I walked in and he helped me find exactly what I wanted immediately and made the whole process so easy.
Great experience. PK was awesome helping us out with the entire process. Ask for PK if you’re planning a trip to this location.
Sales representative was Patty and she was great. Upon entering store i was greeted with a beautiful smile. She was concerned with what we needed. Not once did she pressure us to buy anything. Was attentive to our needs and met them. This was by far our most pleasant experience here at Ashley's. Will look her up next time I come in for another furniture item.
My husband and I came into Ashley Furniture Store today to look for a bedroom set and we're immediately greeted by Les. He helped us find the perfect set and was very friendly. The whole experience was easy going. There is a great selection. Will definitely return for future purchases.
The delivery service has to be the worst. Our order was not deliver the date agreed and when they call to reschedule they changes the time again. How do they expect their customers to be available to have the furniture delivery past 10pm on Sunday and still wait for the crew to assemble the furniture. I get up at 3am for work. Very disappointed with their service
Went to Ashley furniture store in Colton, And I gotta say as soon as I walked in door I great by Myra Tan with a beautiful smile, it already made me feel good. I was looking a mattress, she asked great question & kept my in price range I felt comfortable. Overall great customer service, can't wait to get my mattress. Recommend Ashley & ask for Myra Tan she's the best
Myra Tan did an excellent job selling my family a dining table that fit our needs. Thank you, Myra.
Thomas was very helpful throughout my experience at Ashely’s!
Javier was very helpful. He made shopping with them easy and stress free. Will be back and will look forward to doing business with Javier again.
Patty was amazing. We came in and she was friendly and helpful throughoutout our purchase. I will be coming back and asking for her on our next purchase.
We had an amazing experience at Asley today. The sales people and manager were extremely nice. Marlena was our sales person
Phillip was a phenomenal rep! Great to work with and extremely knowledgeable as well as patient.
I recently had a frustrating experience with the Ashley Furniture store in Colton, CA, and I feel compelled to share my thoughts. While in the store, the customer service was great. We were assisted by a sales representative, Rick, who gave us his personal cell phone number, assuring us that he would be available to answer any questions. We purchased a dining room set but after getting home and reading reviews of the chairs that we bought, we decided that we should have purchased the warranty plan that Rick offered at a discount that we didn't purchase. We tried calling Rick for the next three days but he never returned any of our calls, leaving us feeling ignored. In an attempt to resolve our issues, we tried contacting the store directly. To our dismay, no one answered the phone, and our calls were consistently routed to an answering service that provided little help. Feeling frustrated, we decided to visit the store in person to speak with a manager. The manager refused to come over and address our concerns but when we threatened to cancel the order, which was scheduled for delivery the next day, he finally told the customer service lady at the front desk to go ahead and sell me the warranty at the price that Rick quoted. After the furniture was delivered, we filed a complaint with customer service. We dealt with a supervisor who was rude and dismissive and found out that each Ashley store is independently owned and operated and this store has a no return policy after the furniture is delivered. This whole experience has left us feeling undervalued as customers and questioning Ashley Furniture's commitment to service. I would advise anyone considering a purchase from this store to be cautious, as the lack of follow-through and support is alarming. Customer service should be a priority, and unfortunately, it seems to be sorely lacking here.
Patty was super sweet and met every need and also double checked that everything was in the best order.
Patty and Alfredo did great today left with a couch and got a good deal
Patty was just awesome! Showed us exactly what we needed!
Marlaina was very helpful on every step of the way on getting my new furniture. She’s very polite and I am very satisfied with the customer service .
Les, helped me with my purchased very good guy, excellent customer service. If I come back I would like to work with him again.
super quick and super helpful. les was really great and helped us get our new couch!
They deliver the wrong item in the wrong color and refused to do anything to correct the order. Horrible customer service! Never shop there again!
Worst customer service ever. Walked in and the sales rep. promise everything is in stock to get you to buy. We purchased couches and they gave us a delivery date of 9/12/24. They call me 9/12/24 and said delivery date will be 9/15/24. We receive another call and they moved it until 9/18/24. We paid $199 delivery fee and we purchased couches 9/5/24.We called Ashley’s furniture and no help all they said was sorry. Couldn’t waive delivery fee of $199. We spoke with Teresa and she was so rude and said she can’t do anything. We ended up canceling the whole order. Don’t shop here go to Bob’s Furniture. Customer service was amazing and everything was in stocked. When in Friday 9/13/24 and our couches got delivered today 9/15/24.
Great customer service and super friendly. She really went out of her way to assist us.
We had a lot of questions and Javier was very helpful. Great experience!
Went in for a dresser for the bedroom. Ended up getting a new living room . Great prices great products
Great experience was greeted at door on arrival by Aziza Mohain. She allowed us to shop no pressure. When question came up she addressed them fast. We end are trip with what we wanted . Thank you for the no pressure experience. 10 out of 10
Steven was by far the most helpful sales person we’ve meant! Super easy to talk to, not overly pushy and willing to give honest answers. 100% recommend him to everyone!
Orestes and Ralph made us have a great experience at the Ashley’s home store, made everything super easy and quick !!!!
Liz was amazing very helpful She showed us around with a beautiful attitude and gave us different suggestions. She’s amazing. Definitely has a great customer service so asked for her.
Kabir Shaikh was very professional and friendly Loved the place and experience
Everyone worked together to help whatever is needed. Friendly and knowledgeable. Thankyou Miguel, labor, Katherine for all your help and assistance!
Pattie perfect promotional hamble
Loved our experience! Soon as we walked in Liz happily greeted us made us feel welcome to look around and after looking for the perfect choice Liz made sure we were happy with our options, and made it such a smooth fast process! Definitely will be coming back.
Al has great customer service gave us the options needed to make the best purchase we will be back
We had an amazing experience at Ashley’s furniture. We came in 45 mins to closing and Tammy was full of energy and eager to help us find what we were looking for. She showed us every possible option for our price range. Highly recommend speaking with her.
Came in to buy some chairs for my apartment. Pattie helped me out and we found exactly what I was looking for! Quick and easy trip, definitely coming back and recommend Pattie she was very nice.
She so sweet and didva wonderful jub
Thomas was great and was very patient with us. I would highly recommend this Ashley’s
I recently purchased a couch here and they gave me a number to schedule my pick up i have been calling all day and the line is disconnected and no one in the store answers the phone. I spoke to customer service and they said they can not help me to schedule a pick up just to keep trying the number. This is such a hassle im going to have to go to the store to figure out my pick up
My family and I were helped by Raquel and she was very helpful, honest, and kind.
Tammy is amazing. Great customer service.
Marlaina was great to work with. Thank you for all of your help!
Thank you Marlaina for excellent customer service, you made everything so made a good purchase.
Raquel was delightful and hassle free in supporting us through our purchase!
Great experience with Mayra tan. I will be coming back again to continue to furnish my house. I love what Ashley has right now and Myra is a great asset to the sales team
Patty was very friendly, patient, and thorough. She listened to what we wanted and led us in the right direction. If you get a chance, ask for Patty!
Kabir at the Ashley store in Colton has helped us redecorate and refurnish our entire home. He is the best at this store. Super helpful, knowledgeable and kind.
Jezreel was awesome. Very nice, very helpful.
Marlaina was a pleasure to deal with at Ashley Home Store in Colton.
Patty was an exceptional sales woman.
Amazing store and service. Tammy is awesome and super kind. She helped me find an absolutely amazing couch. Everything in the store is well kept and priced well. Overall good visit and the whole process was super easy.
Pattie shown has us great offers and shown the best option for us.
Rick was amazing!!
Great location. There is a vast amount of furniture, from color to design, and style. We were assisted by Thomas. He was amazing! He was a positive, attentive, respectful and genuine employee. Our experience was amazing due to his expertise.
Pedro was very helpful and new his stuff as a sales person. My wife and I felt very comfortable with him and he wasn’t pushy like other stores we been to. We will definitely come back.
Julia was very friendly and provided amazing customer service. Made my first time at Ashley's a great experience.
Bestt service , great prices, extremely helpful ,mangers ,staff excellent
Raquel Corona was so helpful and explained all the purchasing details to me. She was friendly and thorough.
Julia was so easy to work with! She was knowledgeable and so helpful!
(Translated by Google) Raquel Corona had excellent customer service, very friendly and helped us with good offers, I recommend them to you ❤️😬 (Original) Raquel corona exelten servicio al clinte muy amable y nos ayudo con buenas ofertas se las recomindo ❤️😬
I enjoyed working with Tammy buying a new master bedroom set.
Tammy was amazing!!
Our salesperson Emily was amazing and very kind when it came to answering any questions or concerns we may have about our purchase today. She was very eager to help and had a great attitude.
Marlaina was very helpful and she helped with the needs I was looking for in furniture. She really knew her stuff.
Pattie was incredibly helpful and knowledgeable. She addressed all my concerns regarding a new mattress and helped me pick the right one for me. If you ever stop by this location look for her when you're seeking assistance, truly a one of a kind shopping experience.
Myra Tan helped us out with our recliner for our little one’s room. She demonstrated all the options that had the features we were most interested. Thank you so much :)
Mike was awesome! He showed me the furniture I was looking for and the process was quick and easy.
Great experience, Raquel was very helpful…
Professional, well spoken, courteous
Myra was both friendly and professional. She was genuinely interested in helping me find what I needed. She was very sweet and made the purchase very smooth and quick. Highly recommend her!
Raquel was very helpful and extremely nice. It was a pleasure working with her.
Excellent service! Mike helped us out our entire visit! Thank you!
Myra did a great job in fixing my order and getting my furniture ordered promptly great service n friendly
Les was the Ashley Sales Representative that helped me find a new mattress and was helpful from start to finish. Great experience. Was happy with the service received. Go Ashley Stores!
Mike was awesome. Easiest purchase
Very informative and patient pleasure to deal with
Customer service was excellent. Cilicia Bofill was awesome! Gave us great advice and helped me picked out the perfect dinning table where I will create future memories. Definitely recommend!
Michael took good care of me. Found what I was looking for and got me out quick. Thanks for the help.
Mike was a really big help in picking out my sectional sofa and service in completing the transaction was seamless
Great service
Patte, great costumer service, welcoming, answer all my questions and lead me to a good choice and Good deal.
She is amazing whenever you guys wanna come to Ashley just ask for Patricia Good customer service amazing experience thank you
Myra was amazing ! She was fast and efficient. We came in and asking for a sleeper sofa and we had a few request based off our needs and within 10 minutes she found one for us that we absolutely loved ! She didn't try to steer us in a different direction than what we came in for and her customer service was also very professional and friendly! 5 stars for Myra and 5 stars for Ashley furniture! We will be back :)
Myra was great! She was attentive to our needs and very nice and made sure she gave us the best deal for what we were purchasing! She showed us several options for a sleeper couch to help us find the best option! Thank you Myra!
Myra was the absolute best at assisting me! She knew exactly what I was looking for and made the process so easy! Her customer service is excellent!!
Ashley furniture store has so much options! The prices are reasonable and affordable! Quality is unbeatable as well. Les helped us out and he was very hospitable.
Myra Tan was a amazing sales associate she did a great job 💖
Thank you Raquel Corona for helping us today and making it so easy and fast to purchase our furniture A1 service!
Marlaina was so attentive & patient since we walked into the store! She was very sweet & bubbly, gave us time to look around while still checking in on us throughout the store. Marlaina explained details very well and made our experience so positive, we enjoyed our time and are so happy with our purchases today! Thank you Marlaina!
Great customer service Myra Tan
Very helpful, and knowledgeable.
Myra was super helpful. She was extremely professional and experienced in finding the customers needs and get right into the point.
Myra was amazing! I highly recommend her for any furniture shopping!
Mike is very knowledgeable, answered all our questions and was very helpful with our purchase. Highly recommended.
We recently spent over $7,700 at the Ashley Furniture store in Colton, CA. One of the items was a mattress at a cost of $3,000 which turned out to be too firm for our needs. When we went in several days later to discuss with the sales person, his “manager” said we have to wait 30 days before they could address the issue and the options available to us. At day 31, another “manager” told us that there on NO refunds or exchanges on mattresses, ($3,000 is gone since we paid up front), but he could give us a good deal on a new mattress. Why didn’t the first manager tell us that we didn’t have any options rather than making us sleep for 30 days on a mattress that caused us both backaches? We have since bought another mattress from a “mattress” store where the options for “returns or exchanges” were explained in great detail, verbally and in writing, and we were “fitted and aligned” to the mattress as opposed to just laying on it for two minutes. We should have listened to neighbors about their bad experience as well as read the horrible reviews on Yelp about this store.
Katherine was very nice and helpful to me , I was actually walking out the store without a purchase when she asked me if I found what I was looking for . To make a long story short I end up purchasing a dresser and a bed frame with head board. Thank you for your help.
Tammy was a great help! Went above and beyond at helping me find what I needed.
Patricia aka patty. Went above and behind to helpful. She was very patient and understood what was wanted. Definitely will come back as long as Patricia is working here!
Patty was awesome she greeted us when we entered the door she was very helpful throughout the entire process.
Mushtaq was a great help and gave excellent customer service
Mushtaq was amazing gave great customer service
Patty was super helpful and helped us find everything we were looking for ! Great customer service. Thank you Patty!
(Translated by Google) Excellent (Original) Excelente
Mayra great job and answer all my questions
Darrell was excellent! He wasn’t pushy and he listened to what I wanted/ needed. I ended up buying from him.
Very pleasant and helpful staff.
Didnt want a carpet buy gotnone anyway
No pressure, no hassle, and easy to work with
(Translated by Google) Very good offers and service, thank you Tomas for your very kind help. (Original) Muy buenas ofertas y servicio, gracias Tomas por tu ayuda muy amable.
Love the service, very sweet and helpful!!
Very helpful, friendly!!! Very explanatory
Customer service was amazing thank you celicia.
Cilicia is a pleasure to work with, her kind and professional demeanor is quite fitting in the sales floor. Ashli is blessed to have someone who does not make you feel rushed nor did i get the feeling of a sales person presenting. Great Job
We were greeted by everyone as soon as we walked in. Patty was so helpful showed us around, and then gave us our space to look around so we can see more options. great customer service i recommend coming here and asking for patricia (patty) ☺️☺️
Great experience we are very excited and happy great customer service. Ask for Cilicia
Julia was patient with us and answered all our questions. She was professional and very friendly. She made us feel very comfortable. We found what we were looking for and the whole process was simple. Thank you.
Raquel is so awesome that helped me to pick the furnitures that I need, super patient and kind, I really appreciate her!
Excellent customer service super helpful and professional from staff and specially Darrel thank you so much again!!
Came in twice now and Raquel helped me both times. Great prices and great deals.
Julia was amazing in helping us pick our bedroom furniture!!! She listened to what we wanted and showed us items that were in our budget. Julia was not pushy in making our decision. We felt very comfortable and confident. The ladies at the store made this process very easy.
Patty was a huge help, without being to overbearing
This store is our favorite since they always have a lot of options to look at. Raquel helped us pick out a media stand and could not be more satisfied.
Raquel was very helpful and informative. She gave us an amazing experience.
We had a fantastic experience buying our new couch! Raquel was incredibly knowledgeable, patient, and attentive to our needs. She guided us through the options, answered all our questions, and helped us find the perfect fit for our home. We couldn't be happier with our purchase and the outstanding service we received. Highly recommended!
Nice furniture,very friendly Myra was an excellent sales person she give us are time to think and make sure the furniture we were buy was the perfect one for us .very recommended
Al went above and beyond in helping me find furniture for my father. I came in exhausted from the heat and he purchased water for me and helped me around the store in a wheelchair. He was beyond helpful. I ended up buying two pieces for my father’s place and I highly recommend you ask for Al should you visit this store.
I’ve been purchasing from Ashely’s for years. Their sales teams is always so professional and polite. Today Javier helped us with our purchase and we were very satisfied.
Darrell was excellent. It was a fantastic shopping experience. Highly recommended
Patty was very helpful and respectful!! We enjoyed our visit to Ashley’s!
Erum gave us great customer service she was patient and gave us time to be on our own instead of bugging lol we are very happy with our bedroom set
Very nice sales, easy to work with. Happy with purchase
I visited Ashley's to purchase a bed. Julia was very helpful and kind. I got a good deal and am very happy with my purchase.
Les was extremely helpful! Would recommend to family & friends
Marlaina was great, she answered all our questions, quick and painless, when we come back we will be asking for her.
Great and speedy service from Les.
I am so thankful, Javier and Orestes were so helpful. As soon as I came in the door they approached me and just explaining what I wanted, they took me to exactly what i expected. They found ways to ensure I got every furniture I needed for my home. Very professional, humorous and tactful. I will 100% be coming back. I actually regret going any where else .
Myra Tan helped with us selecting our next family room sofas… She was very informative and patient with us in looking for the right set. Very happy with the staff.
(Translated by Google) A pleasure to be served by Raquel Corona. Excellent service, offering and recommending better products, opportunities and promotions. He knew how to guide us in our purchase and demonstrated ethics and professionalism at all times. (Original) Un placer ser atendidos por Raquel Corona. Excelente servicio, ofreciendo y recomendando mejores productos, oportunidades y promociones. Supo guiarnos en nuestra compra y demostró en todo momento ética y profesionalismo .
Tammy had great service and was patient
(Translated by Google) We work with Acima staff (Orestes) and direct staff from Ashley (Daniel), excellent treatment and quick solution!! (Original) Trabajamos con personal de acima (Orestes)y personal directo de Ashley (Daniel) excelente trato y solución rápida!!
I have had decent experience in the past and horrible delivery service BUT today sales person Myra Tan was an angel and has redeemed my faith in Ashley Furniture. Thanks for the help Myra!
Mike was very helpful and quickly got us situated with our furniture.
The sales assistants Mike who help my wife and i find what we were looking for was very helpful
Great service, key was zero pressure. Great job Mike!!
(Translated by Google) Very good service. Nike very friendly. I recommend it. Good material. Those who use it. (Original) Muy buen servicio. Nike muy amable.lo recomiendo.buen material.los que usan.
Patty was very patient and helpful. It was a pleasure to work with her. Thank you
Patty was very professional. She was very patient and kind.
Patty was exceptional I would highly recommend her for anything you like. She's a true professional in what she does.
(Translated by Google) They have many options. Very good attention from Raquel. He was patient with us as we chose a dining room. And he helped us with the entire purchasing process. (Original) Tienen muchas opciones. Muy buena atención de parte de Raquel. Nos tuvo paciencia en lo que elegiamos un comedor. Y nos ayudo con todo el proceso de compra.
Mr. Mushtaq provided us very friendly and excellent customer service. Made our purchase experience fantastic.
Excellent service
Thank you to Mike for helping us. He was very kind and helpful in answering all our questions. Awesome customer service!
Philip was very knowledgeable about everything we were looking at and helped to explain the prices and how beneficial some of the products are and was very kind. Amazing customer service the whole way thru.
Philip was by far one of the most knowledgeable and helpful employees I’ve encountered in the furniture business, directing but not pushy. Gotta come here y’all.
Raquel was really helpful and patience with my sister and myself. Thank you Raquel!
(Translated by Google) Raquel gave us good service and did not help us with all our questions, she was very clear about everything, very friendly and very helpful. (Original) Raquel nos dio un buen servicio y no alludo con todas nuestras preguntas, y dudas fue muy clara en todo muy amable y muy servisial.
Patty was very attentive and professional while helping with our home needs. She is kind and friendly. Thank you for your service Patty.
Patti was truly a joy to work with she was beyond welcoming and knowledgeable. Truly made the experience worthwhile
(Translated by Google) Julia excellent (Original) Julia excelente
Everything was amazing Rick was great and Mike very personal and helpful
Mike was great! Friendly and efficient.
Mike was very knowledgeable on the products and helpful!. Very friendly, patient, and pleasant to work with. The Estrada’s
Store Had good selection and Mike helped us out great customer service
My experience purchasing a bedroom set with Patty was great! Very patient and detailed with financing questions.
Customer service was excellent. Raquel was very knowledgeable, thorough and kind.
Raquel was amazing, she was very patient with us. Explain every amazing details about quality of bed and accessories we were getting. Please come Ashley store ask for Raquel
Myra Tan was extremely helpful with finding us the perfect sectional that we wanted for our home! Definitely recommend anyone shopping at Ashley’s to ask for her she’ll go above and beyond for you.
Raquel was beyond helpful and very patient with me. She showed me different colors, styles and stayed in my budget with the wide selection to choose from. I wasn't pressured at all during my experience and she was very informative. I will definitely come back and let family and friends know to ask for Raquel.
I bought a outdoor wicker table/ chair set and the leg on the chair broke less than 1 week later. After speaking with the store I was credited for my purchase and was able to order a replacement with the insurance at no cost. I used that credit to help purchase my daughter bed set. The representative was beyond helpful and made sure that I left as a satisfied customer.
Really great customer experience from Julia Very helpful and patient guided us throughout the whole process…Really Happy with everything.
Julia & Connie are very patient ,helpful, nice. Great personality. They both helped us choose the best furniture for our new home.
MUCHTAQ is an excellent representative of your establishment. He made my shopping experience pleasant and provided the appropriate answers to all my questions. I am coming back after 7 years and have shopped at 3 of your competitors and he's the reason I bought from Ashley's. Great guy!
excellent service from Pattie at Ashley today.
Myra was awesome! She is so helpful and knowledgeable. She helped us pick out the best bedroom set and mattress for a price we just couldn’t turn down. Definitely will be back if we need any other furniture for the rest of our home
We were helped by Patty, service and knowledge of the products we were looking for, super helpful and kind
Les was very helpful and patient with us.
Great experience. Les helped us so much in designing our home. So patient and kind!
I will never purchase at Any Ashley's Furniture Store. They're quick in making a sale and of course very nice at first. But very unprofessional after you buy item. (Thats after i spent $4000 at Ashley's in Colton). They don't help you at all They give you a # to call which is bs its all a run around . Living Spaces, Bob's and other Furniture stores I've purchased in the past........which was a way better experience. If you weren't satisfied They help you and let you even pick a different item or refund you.....they will do what they can to make it right. So NO CUSTOMER SATISFACTION at Ashley's once you purchased you are screwed!
Myra & Francisco were a HUGE help. My fiancé and I just bought a home and Myra immediately helped us find the best pieces for our place. I highly recommend this store. Great customer service!
Amazing service , friendly
Patty was our sales associate and was extremely knowledgeable and helpful with our search for a new leather sofa for our family room. Patty is very kind and answered all our questions.
Myra tan was an amazing helper with our needs, she helped us find within our money range, super friendly I highly recommend her for your next purchase
If you want the best service ask for Mike! He was very patient with all of my questions and helped me to select the best power lift recliner for my Dad.
Erum was the best and got us approved! She knowledgeable and helpful! We will for sure be coming back to buy more furniture!!
The best sale lady
Fantastic service
Mustard Ahmad was very helpful and kind. He gave us great service and very knowledgeable thank you for your help
Mushtaq was great, Thankyou!
Marlaina was an amazing sales rep and person! She went above and beyond to make my experience smooth and fun!!! She is the BEST!!!!
Myra was amazing with finding us a couch and hanging out with our son. Very positive experience and very happy with our purchase.
Kind and helpful sales rep.
Super helpful mushtaq was super friendly and gave plenty of options and very helpful
Mushtaq was amazing and so helpful!
Mike was amazing! Great customer service and willingness to help… all with a smile!
Costumer service with Mike is the best. 5 ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) The person who helped us (RAQUEL) was very kind and attentive. Any questions, questions, she helped me with everything, recommended. (Original) La persona que nos atendió (RAQUEL) muy amable y atenta cualquier duda pregunta q tube me ayudo en todo recomendada
Marlaina was very knowledgeable and patient in helping us pick out the right fit for us.
(Translated by Google) Excellent customer service, they are super friendly, everything was very easy and fast. (Original) Excelente servicio al cliente son super amables todo fue muy fácil y rápido
Best experience ever!!, Great customer service.
Raquel 5 star service
Great Service!!! Mike was very customer oriented, friendly and willing to help , With a smile We came back at bought a couple more pieces to be delivered. Very happy!
Musta ahmad
Patty was very helpful today, she is very nice and she helped us find what we were looking for!
Renee did a wonderful job. She was a phenomenal help. She is a great asset to Ashley furniture. Can't wait to come back so she can help me some more.
Mike was very friendly and helpful, and efficient processing our transaction. Great experience!
Patricia was so helpful right when i walked into the store. She gave all her attention to my needs and requests. I had her very busy with my many inquiries. Patricia spent one hour of her day with me making sure i left the store a happy and satisfied customer.
Went to Ashley Furniture in Colton looking for a 5 drawer dresser chest Ana was greeted by Dan (Disco Dan) who’s former dance partner name was Kelly as well. He was very pleasant and took me to look at several dressers and let me choose a dresser I liked. He was very patient and never rushed me to purchase. Thanks for all your help if you’re ever in need of furniture go see Disco Dan.
Mushtaq excellent service
Helpful and nice
Patty was very helpful and informative with any questions that we had. We will be coming back soon.
Patty was very professional and extremely helpful. Her customer service was very welcoming and will have us returning real soon.
Very good service. Nice staff. @ mushtaq
Mushtaq great service
Patty was very professional and courteous! She has our business today and in the future for sure! Thank you Patty!
Tammy was really amazing. She found us a great deal on our entertainment center and I am definitely going back with her to get our table.
Tammy was knowledgeable and incredibly helpful. She helped us find solutions for a new home and made the decision making process a breeze. If you’re shopping at Ashley, definitely ask for Tammy!
Excellent service from Raquel , we purchased exactly what we were looking for at a great price.
Today was my first visit to the Ashley Homestore and Pattie was phenomenal. It’s like she knew exactly what I was looking for. I highly recommend Pattie if you are shopping at the Ashley Homestore.
Mushtaq - Quick and Easy
I love coming to Ashley's every one is so friendly and good customer service
Mike couldn’t have been a nicer guy. Very knowledgeable and helpful.
Connie and her team was AMAZING. I will be coming back here for any furniture or decor purchases.
Raquel was making - got my daughter her bed that she fell I love with.
Thomas was great. Very patient with me.
Mushtaq- excellent service!!
Mushtaq was very professional and helpful. Offered great advice and was not pushing to make a sell
Great Experience! Mushtaq was very helpful!
Mushtaq
Kabir was great he was quick and efficient.
It was a great experience, sales person was very helpful and informative that made it an easy and quick purchase. He was very pleasant, thank you
Mushtaq Ahmad was very helpful and kind to us Thank you for your hospitality Ashley’s 👍
Raquel was amazing!She made the process so smooth and easy.Definitely recommend stopping by Ashley's
Raquel was amazing and very professional
Simple and fast! In and out within an hr!
Mike & Marlaina were awesome help. Thanks
Pattie was amazing. She greeted us as soon as we walked into the store. As first timers, gave us a tour around the store while asking questions regarding our preferences on new couches. She showed us a few options and also gave us privacy to discuss and look around. Knowledgeable and patient. Exceptional customer service.
Pedro was an excellent help and answered all of our questions.
Myra was amazing! Helped us pick out a Cal King bed frame which actually was on sale and got the whole set for cheaper than the frame would have been! Thank you.
Raquel was awesome! Let us look around and was right there when we needed her!
Very polite and attentive, explained clearly and excellent service.
I recently had the pleasure of shopping at Ashley’s Furniture and I couldn’t be more satisfied with my experience. The moment we walked in, we were greeted warmly by the staff, and Emily, in particular, provided outstanding assistance throughout our visit. Emily’s knowledge and expertise were evident as she guided us through various options that suited our needs and preferences. She was patient, attentive, and genuinely interested in helping us find the perfect pieces for our home. Her recommendations were spot-on, and we never felt rushed or pressured into making a decision. The quality of the furniture at Ashley’s is top-notch, and we are thrilled with our new purchases. The combination of excellent products and superb customer service makes this store a standout choice for anyone in need of furniture. Thank you, Emily, and the entire team at Ashley’s Furniture for making our shopping experience enjoyable and successful. We will definitely be returning for future home needs and highly recommend this store to others.
(Translated by Google) Myra is an excellent customer services professional, knowledgeable about her work and very kind and very patient with clients, especially older ones like me. I congratulate them for having staff like her. Likewise, Miss Coni, who is very kind and attentive to everyone, I want to continue shopping here and recommending my friends to come, everything is nice and a good price. (Original) Myra es una excelente profesional en customer services conocedora de su trabajo y uy amable con mucha paciencia con los clientes en especial con los mayores como yo los felicito por tener un personal cómo ella. Igualmente a la senorita Coni que es muy amable y atenta con todos quiero seguir comprando aquí y recomendando an mis amistades a que vengan todo es lindo y buen precio.
Mike was a great help! He was friendly, quick, and efficient!
Marlaina was outstanding helped me out a lot was super friendly gave exceptional customer service made me shopping expirence very pleasant
Raquel was the best! So patient and sincere. Bought lots of stuff for the new apt because of her. Thanks Raquel!
Raquel was amazingly knowledgeable. She helped us find everything we needed for our new place.
Raquel was extremely nice and welcoming. We got a couch, dinning table set and small ascent tables and she answered all our questions. Would come again if we need another furniture piece
Myra was so sweet, helpful, and has a great sense of humor! She went the extra mile to make sure we found what we liked and threw in amazing ideas too! Thank you so much Myra 😁
Philip was truly amazing at the Ashley’s in Colton definitely coming back for more furniture customer service was 100/10 also the prizes are amazing here! Best deals in the IE Thank you Philip for all your help truly appreciate it
(Translated by Google) Julia is very kind, very attentive and helpful. (Original) Julia es muy amable, muy atenta y servicial
Raquel took the time to find everything we needed for our new house, we enjoyed spending time with her.
Marlaina was very patient, friendly and helpful. I would go back to the store because of her. So thank you.
Patricia was very helpful and did not pressure us to purchase something in particular.
We came to Ashley's to get a new mattress. PK was very patient and helpful in helping us select our mattress.
Came in to Ashley's to find a good mattress. They had many choices and PK took the time to show us they're inventory and had us try them out. He was friendly and knowledgeable on the products. We'll definitely be back to see him. Thank you PK.
Mushtaq great service
Mush tan was very helpful
Pattie was great! She was helpful with all the questions we had. Did not hesitate to confirm some price's on items we question. Very helpful!!
Patty was super helpful and answered all our questions. She ensured we knew what we were buying and gave us all financing options. Super friendly, great customer service
I had an exceptional experience with Raquel Corona. They were incredibly knowledgeable, patient, and attentive, helping me find the perfect pieces for my home. She stayed after closing hours to make sure we got what we were looking for. Their professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend Raquel for anyone looking for quality furniture and outstanding customer service.
Mushtaq has been very helpful with figuring out with color and mattresses
Patricia was really helpful in showing us around and helping us out with our purchase. She was welcoming and made our shopping experience amazing.
Professional, thorough and friendly service. Mr. Mushtaq found exactly what we were looking for and we completed our purchase in under 30 minutes.
Mr. Mushtaq was Very helpful and nice.
Great customer service from les. Highly recomend stoping by
Mustard Ahmad very helpful with our purchase!
PK was very informative in helping us find the furnitur we need
Mushtaq salesman is very good and helpful person. I recommended him to my friends and family.
Mushtaq
Philip was Amazing he was so Amazing at explaining the process of what we wanted and we got Exactly what we wanted for our kids he took his time greeted us welcomed us step by step and we had the Best Experience at Ashley home store with Philip we got 3 mattresses 2 beds 3 chest and box springs he is simply the Best we were Lucky and fortunate to have had Philip as our salesman Philip Thank you you will Always be our Ashley Guy !!! We do have more purchasing and Philip will be the one we go to thank you Philip for your Outstanding Customer Service!!! And giving us the Best Experience we Ever had thank you for looking out for our needs and meeting them we appreciated your kindness .. and knowledge of everything we wanted Philip you are the Best .people like you are hard to find Ashley furniture.. store is Lucky to have you … Thank you Again your the Best .. your friends the Aguilar’s ..
Patricia was very helpful and attentive when it came down to purchasing a new bed and bedroom furniture! 10/10 would recommend (:
Aziza was the first person I met in store. She was very nice & professional & knowledgeable. She worked out a nice deal. I'm a happy customer.
(Translated by Google) We are very happy with Raquel Corona's service. She is a very patient and pleasant person. It was a pleasure to have her under her service. 10 out of 10. (Original) Estamos muy contenta con el cervicio de Raquel corona.una persona muy paciente y agradable.fue un placer tenerla con su cervicio. 10 de 10.
Mushtaq great service !
Micheal one of their sales rep was Very polite and allowed us to move freely without hovering over us. 10/10
Erum was knowledgeable and friendly. We are thankful for your time and assistance.
Great customer service
Erum was amazing.
Julia was great, she knows the store very well. She was very helpful.
Had a good experience, Great customer service. Pedro helped us.
Great service and knowledgeable
Tammy helped me with my purchase today giving great intake in what I was looking for thank you Tammy
PHILIP WAS GREAT DID HIS JOB & GOT US OUT OF THERE!!! GREAT CUSTOMER SERVICE!!!
Excellent, very kind, great worker, I love it!❤️❤️ Raquel it’s amazing🙌🏻
Best customer service with Julia. Very knowledgeable in what I was looking for. Thank you Julia!
Patricia was very efficient and very informative. I was guided in my purchase and very pleased.
Tammy was awesome, very helpful and very informative, very pleasant. Highly recommend her!
Came into Ashley’s Furniture for my first time and had an amazing experience. Al and Connie were very helpful with helping me correct my order . They were very friendly and helpful . Will for sure be coming back for future furniture purchases. I enjoyed the hospitality.
Myra, very helpful and had great suggestions
Julia was great help, gave good discounts and very friendly to talk to !
Julia was awesome i loved how she made everything so easy for me! truly recommend her at Ashley’s
Mike was awesome he was very knowledgeable. He helped us find the perfect living room set!
Was very nice experience the worker was very nice good person she helped us really well and quick
Julia was very attentive and gave us great tips for our interior layout.
Kabir, Thank you for the excellent customer service. Your patience, hospitality, and knowledge of your product and services was amazing. We greatly appreciate it. Walter and Nicole
Mike did an awesome job, made my experience at Ashley’s as smooth possible. Appreciate the help Mike!
Ordered two dressers. Each came with the same wobbly/loose drawer & one is scratched. The technician is currently here & said "They're not all going to be 100%." Didn't we pay for new 100% furniture?! We also ordered two new lamps. One is scuffed & one is dented. I wouldn't return or recommend Ashley in my opinion.
Mushtaq was very nice and helpful
Mushtaq
Great store best customer service
Mushtaq - great experience Thank you!
Mushtaq was very helpful. He showed me lots of options until I found what I was looking for.
Les was welcoming and polite. He was very helpful as to what we were looking for. Highly recommend.
Thank you Marlaina for all your help. You were very patient with us and very knowledgeable.
Tammy she is give is good service she is very nice and very helpful thank you tammy help us 👍
Tammy was amazing. Great customer service, and great furniture.
Pattie, was very helpful, patient,& formative about my purchase, she made everything clear.
Mike was very helpful in our purchase today
Raquel was a great help! Highly recommend her assistance! we couldn't be happier with our purchases for our kids room and our room. Thank you Raquel!
Great customer service Tammy is definitely knowledgeable and great at what she does !!
Patty was excelent
Myra provided an excellent service!!! She has great customer service and had great energy.
MarLaina provided a grade of customer service reminiscent of what customer service was like when "Customer was King"...working with her was absolutely fun! She set a new standard by raising the bar to an unimaginable level. I Am her "Raving Fan" advocate and will go out of my to let all my friends and family Know to seek her out when shopping at Ashley's. She paid attention, she listened to my requests, and left no stone unturned, in responding to my needs! Marlaina ROCKS!!!
Mike was really helpful in assisting me with purchasing a new mattress. I was nervous coming in and figuring out which mattress could be right for me. He was knowledgeable and explained the difference in the product and how the materials differ
Mike and Khabir both were really helpful and had a great experience. I was able to purchase a really nice piece of furniture at a great price.
Patty was great helping us pick out new furniture, showing us how the furniture works, and suggesting alternatives while giving us space to look around by ourselves. Highly recommend her. I received my deliveries and am happy with the service of the team who put together the furniture for me. They even worked around that I was also having movers there at the same time. The products seem very nice and comfortable so far.
Needs a purchase with a urgent delivery before because it was a surprise for mom and the lovely Myra was able to help me out.
I was attended my Myra tan she is wonderful salesman and helped very much in choosing the right mattress for my scoliosis. Really recommend coming here.
Stop by to get some couches for my mom and got greeted by Tammy Newsom as soon as we walked in the door. She made the entire process such a breeze and gave us a great discount/ deal she answered every question we had. Could not have been happier with her help and how welcoming she is. If you are thinking about buying anything here definitely recommend her she will not try to push or upsale anything on you she will try her best to find the best deal for you.!
Thanks Mike
Pattie was fantastic! She was very helpful and super patient. She made my family’s experience wonderful. We look forward to coming back soon!
Patty was extremely helpful, accommodating to our needs and knowledgeable. We were well served and her assistance made us very comfortable with making the decision to purchase furniture from Ashley.
Quick and easy
I knew what I wanted when I went into the store. I was greeted by the salesman who showed me what I was interested in. I was able to make the purchase and pick up the items the same day. The salesman did a great job with customer service.
Our experience with the store and Myra Tan was amazing. She made everything so easy and enjoyable. Would definitely go back!
Patty was very helpful and and she was very nice! Made buying things here super easy!
Philip helped us out today and an amazing help. He was very professional and polite and made our purchase very easy. Will definitely go back for any of my future furniture needs!
Tammy was very helpful. She answered all our questions. We were here to purchase a couch for my son and she helped me with my purchase of 2 chairs.
I had a great experience buying a couch today at the Colton location. Tammy was very helpful and helped me find a couch I wanted. She answered all of our questions. Ended up finding a couch I was happy with and will fit in my home well. Great experience.
Julia was very helpful with picking out our new couch
I purchased a couple of items for my house. Sales rep Raquel was beyond helpful I was very happy with the service she provided.
Mayra Tan from Colton was absolutely amazing! We gave her our vision for our living room and she exceeded our expectations and we were done so quick. Thanks so much Mayra!
Patty B was amazing in helping me purchase a bed and mattress for my son. I would highly recommend her.
Les was an amazing person to work with. As soon as we walked through the doors, we were immediately greeted enthusiastically and he did an exceptional job from start to finish. We were able to get everything we needed at an affordable price. Thank you, Les!
My husband and I had a wonderful experience this time around. We came in looking for a new dining table, and we knew what we wanted but needed some space to browse by ourselves. We were greeted by Marlaina at the door, and then she escorted us to the dining table section. She then politely excused herself to give us time and space to allow us to comfortably shop around. We circled the whole store, taking our time, trying out different tables, and discussing what would suit our space. Then, when it came time to purchase, we made sure to go back to Marlaina because we greatly appreciated how she gave us our time to look around and wasn't your typically pushy salesperson. Thank you, Marlaina, for your help and patience.
Marlaina’s customer service and professionalism is absolutely superb. She helped me find the rug I desired and made it happen. I so appreciate her service, it is 5 star service. Thanks Marlaina!!!!!!!!!!
We are soooo very happy and please by the help of Miguel and Connie! Miguel found all of the furniture we asked for and Connie assisted with the financial to fit us best! Will be coming back for more.
Mike Foster was excellent! He was very professional, kind and patient with my husband and I changing our minds multiple times. We will definitely return to Ashley's and ask for Michael!! Thank you for a great experience.
Cilicia was an awesome help . It took me 3 trips to decide but once I did she made the process go smooth .
Great customer service!! Raquel was a rockstar. She showed us what we were looking for but wasn’t pushy. Would def recommend!!
Liz was very helpful and walked me through my financing information very thoroughly!
(Princess) is amazing. I love her energy and expertise
Great and efficient! Ask for Mike!
Mike was great
Great Customer Service. 👍🏼 Thanks Mike and Darrell.
Great costumer service from Mike!! Mike has been really helpfully every step of the way!
Raquel Corona was very helpful. We bought a loveseat and couch. She spent a lot of time showing us many sets. We will ask for her when we need any more furniture.
Patty was very nice and I found what I wanted. I don't have my furniture yet, I'm waiting on shipping. I purchased a loveseat to match and some decor
Rick is excellent!
Tammy was very helpful, no pressure.
Brought our family living room Furniture with Raquel's help. Thank you very much. You made the purchasing process quick and easy.
Mushtaq was very friendly
Salesman Mushtaq was fantastic. Very friendly and knowledgeable
Patient, friendly and very helpful
Mushtaq, greate sales person
Great service from Myra Tan. Very friendly and patient.
Mushtaq did a great job helping us find a bed set for our daughter
Mike was very helpful and very patient with me. i asked a lot of questions and he answered every one of them. he has amazing manners and just a bright personality overall
Marlania was super nice and helpful
Myra assisted with showing us temperputic mattresses. Very impressed with her knowledge and ease of explaining it's features to us. We are looking forward to purchasing one soon. Thank You Myra. Go See Myra!
Myra from Colton assisted us & I’m just lost for words at how impressed I was with her customer service, please ask for her! Thank you Myra!!
Patty- very friendly service
Raquel was amazing !!! Highly recommend her an her excellent customer service !! Thank you for making our experience wonderful a painless!! You are great!!
I was really pleased with the help Marlaina provided my family and I. She was very friendly, full of smiles, caring, and patient. She answered all our questions. She was great!!
Les Was Amazing Helped me with all my furniture explained everything with pick up and helped us with a discount
Mike was amazing help
Came in looking for a sectional. As we walked in Mike was quick to greet us and smoothly identified what we were looking for. He let us know the areas of the showroom with the items we were looking for. Mike helped making our decision on the couch and also the quality of the couch.
Raquel provided great customer service. She made the process fast and easy.
Mike was very knowledgeable and friendly. Great customer service.
Raquel is an amazing seller! She was patient and courteous. She took her time with us and took care of us. Definitely go see her.
Amazing experience overall. Process is so smooth and fast. Thank you!
This is all about the salesperson. Ash was so personable and professional. He made our shopping experience perfect. Very helpful, never pushy.
The Colton store is nice, clean and just big enough. I am real happy with my new bed (TEMP ADT 2.0 MED QN MATT), the delivery was same day, and I slept amazingly. I also bought the Francesca Reclining Sofa. That will be delivered in a few days. I'll follow up with my.review on it.
I came to the Ashley Store in Colton and Patty assisted me throughout the purchase. She was very patient and found ways for me to get the better items at lower price.
Les was very helpful. Very happy with my purchase.
Patty was wonderful and very patient. Would love to recommend her to anyone buying Furniture here
Mushtaq He’s very helpful and gave me a really great deal. Thank you Mushtaq.
Helpful store! Raquel did an amazing job helping us find our couch. Hope to come back soon. 😁
Raquel was very helpful! She has a kind heart and is a great seller. Will definitely come back soon! 😊
Raquel did a great job helping us pick out a new sofa! Really appreciated the service!!
We had a pleasant experience buying all the furniture for our son’s new home. Great products, and wonderful customer service.
Tammy was Awesome! She helped us pick out a great living and dining set for our new home.
Raquel was an amazing sell’s representative. She was very informative, friendly, and helpful. Left with my new living room feeling happy and excited !
Myra was the best! Very open to walking around the store with us with grace and patience!
Patty was very helpful very professional I recommend this place ten stars plus
Mike was so kind and attentive. Not pushy at all and provided me with the most deals he possibly could. Very happy.
Requel She was extremely helpful, kind, courteous and professional. We enjoyed working with her.
Thomas did an amazing job at helping us out
Employees are all very helpful and pleasant
Mushtaq is the best! Go and see him!
Pattie ⭐️ If there were more stars I would Love to add ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, she went above and beyond excellent customer service excellent knowledge ⭐️ she is the best ⭐️I will be using Pattie again definitely Kindest Regards Linda
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq Ahmad provided exceptional service, displaying deep product knowledge and friendly. His recommendations were spot-on, enhancing my overall shopping experience.
Mushtaq did an amazing job. Happy with the purchase
(Translated by Google) Mrs. Raquel gave us excellent service today at Ashley store 👌🏼 (Original) Excelente servicio nos brindó el día de hoy la señora Raquel en Ashley store 👌🏼
Mike did an amazing job helping us! Smooth purchase in and out quickly not pushy patient and experienced
Great customer service!
Great customer service.
Raquel was amazing! She helped us find the right mattress.
Love how they make their own furniture
Had an amazing experience today at Ashley Furniture with Patty. She walked us through everything effortlessly and I would definitely come back for her help again.
Excellent. Raquel Corina was the best. She is very knowledgeable in what she did. Very professional and very congenial. We wish you all the best Raquel. Hope to do business with you again.
PK was excellent. He did more than we expected and we were extremely satisfied . Extremely knowledgeable , and answered everything we had questions on . Was able to help us save more and get more for our money . Great customer service, highly recommended him . Thanks PK
Patty was great! Very helpful.
Raquel was very helpful during our visit to Ashley! She went out of her way to show us all the options the store had for our home! She was incredibly helpful with my mother, who only spoke Spanish.
Les Cardenas helped us in the Colton store and was fantastic!! Great job thank you so much
Before I took my card out to pay in full I ask if they had it in stock they said yes then I call to make a appointment to pick it up they told me they don’t have it till like in a week so I said ok made other appointment to pick it up now 2 week out I said ok o well my appointment was for Sunday at 12 then I get a phone call at 11:30 that same day Sunday after I drove there waste time and gas money of course then I show up and tell them I want my money back to the lady in front she said we could deliver for free for you so I ask her but are you 💯 sure I’ll receive it the day you tell me she said no so then going back so how does that help me I need to ask for day off to receive the bed and maybe you guys would not show up so she said I was acting disrespectful so she said I am done talk to other person same think told him I want my money back same thing he told me at the end they treated me with no respect And my worries and treated me like I was not a customer never will go here again! You quit to Cell, but for customer service they lacking on it will not not recommend this place at all! Very disappointing I heard great things about this place but at this point never going back Not even an apology from them saying that they screwed up!
Mike was very knowledgeable, patient and most importantly didn't hover! Made us feel very comfortable. Thanks Mike!
Derrell was Super helpful and very attentive. I only bought it because of his hospitality. I will continue to buy all my furnitures from him from Ashley’s. We bought a leather sectional and it was such a great price!!
Very nice and very professional
(Translated by Google) Raquel Corona Very good service, very friendly Excellent person, thank you for your help (Original) Raquel corona Muy buen servicio muy amable Exelente persona gracias por su alluda
Mike was really nice and helpful
Really appreciated Raquel with showing us and giving us time to shop around without feeling rushed. She gave us options and listen to what we were looking for.
Mike was very most accommodating. He was very patient and spent more than 30 minutes with us. He made sure that we would meet our wants and needs. Appreciate him and when we come back we would be looking for him again. Thank you mike!
So disappointing don’t buy from ashley they don’t help out after they sell you a product. They were picked up from the ware house to when opening this is what we got . We called customer service they sent a technician to inspect to find out they aren’t giving us new ones one providing 1 new sectional out of the 6 we purchased.Now we are stuck with stained used couches that we have to make payments for .
Raquel gave us an amazing experience at Ashleys. She gave us room to think while continously being present to answer all our questions all while being amazingly helpful/considerate of our costs. 5 stars for her🙂
Myra gave excellent service and extremely helpfull.
Mike was very helpful
Had a great experience. Noah, the sales person who helped me, was professional, informative, and helpful.
Amazing experience! Julia handled our order with tremendous courtesy and professionalism. She clearly knows what she is doing and we are grateful for her. We placed a massive order over the phone and took care of the purchase and delivery with incredible ease!
PK helped me. He was very nice & helpful.
James Babatunde was wonderful, we knew what we wanted and was in and out. I felt he gave me honest feedback on the best furniture choice for my needs, gave me the space I needed to shop and decide what I wanted and had a great sense of humor! Go see him for all your furniture needs.
Iam so happy with the wonderful customer service from ROBERT. From the moment we walked In we were in no pressure to buy. We took our time and he didn’t hound us around the whole warehouse like how we experienced in the past that kept us from buying here. Glad we gave it a second try and found Robert. Everything was great. His picture should be up!!! Every time we visit we will be looking for him. Also as we were in the process of finalizing our cart an a couple came by looking just for him. Thanks Robert! We will be seeing you again for our next buy.
Absolutely no pressure to buy. Great customer service. Very Knowledgeable. I Encourage you to see Robert.
Tammy and Thomas were amazing tonight. TNT was dynamite. They were super patient, helpful, and knowledgeable. Thank you so much TNT!! We will definitely be coming back for any furniture needs.
Pattie was fantastic. We bought bedroom furniture for our daughter, and all was easy. Excellent saleswoman.
MUSHTAQ WAS VERY KNOWLEDGEABLE AND KIND. HE HELPED US WITH PURCHASING A BEDROOM SET, LIVING ROOM SET AND DONING ROOM SET. WE ALWAYS GO TO ASHLEYS FOR FURNITURE AND WILL CONTINUE TO DO SO GOING FORWARD BECAUSE OF THEIR AMAZING STAFF!
Yajaira, was very helpful from the beginning, she gave us good advise helped when we were undecided, very patient I think she was great. And Orestes from acima gave us a great experience and a fast approval on $1 down financing
Great customer service. Very helpful.
Patty was very helpul and explained everything well through our buying process . I highly recomend asking for her assistance when buying at the colton loaction . Thanks again patty
Robert was very helpful and patient.
PK did an amazing job helping us pick out a new mattress and couch! It was really great to connect with an associate that had similarities to our own lifestyle and gave great personal recommendations. I'm so excited for the zero gravity after Disneyland. 🤤
Very nice, professional, excellent service
Tammy was amazing made the process smooth and easy.
Mike took care of all our needs to our new home
Raquel was amazing was able to get us a great deal on our brand new room setup will definitely be coming back she was so helpful and patient with my indecisiveness
Raquel was amazing was able to get us a great deal on are brand new room setup will definitely be coming back she was so helpful and patient with my wife’s indecisiveness
Great customer service and a wonderful smile. Patricia answered all of my questions and assisted me all the way through. Thank you
Good service didn't have what I was looking for
Tammy is very helpful and very patient. Amazing worker.
Came in to buy some furniture, didn't feel rushed or swarmed by salesmen/women. We ended up with Kabir and he was very helpful,knowledgea ble and friendly. Thanks for assisting us today.
P.K’s customer service was outstanding, he was patient and respectful of our needs, we felt comfortable, great with our purchase and P.K orchestrated that experience
Robert was one of the best salesman I have ever encountered! Very professional, nice, Honest, funny and knowledgeable. Plus more. It’s rare to find a salesman that is on commission to be as good, honest and patient as he is. Will definitely recommend him and Ashley to friends and family!
Great customer service, especially from Myra Tan! We told her what we wanted and she got to it! Very satisfied with her customer service skills.
My experience with Ashley has been subpar. Even working with customer service has been months and months back and forth on a warranty claim. Phillip at the Ashley store in Colton was amazing. I was in and out and he was so easy to work with. His manager was very helpful as well. I would love to work with Phillip again. Anytime I go there I will ask for him.
Excellent experience, Thank you Mike
Josh at the Colton location has been a pleasure to work with. This was our second purchase with him. He is very friendly, informative, knowledgeable and too salesie. The delivery was smooth and seemless. They were quick to install our purchase and very friendly.
Tammy helped me and was Extremely helpful and patient with my selection. Made my shopping experience pleasant.
We bought a temrapedic bed with a smart frame. We were told that it would fit our bed and it doesn't. The bed is higher then our waist and we are tall.
Raquel was WONDERFUL and very helpful. She deserves an A+
Patty, is such an amazing sales rep. She takes care of us like we are family. It’s our second transaction with her. We are leaving very satisfied. Thank you Patty
My salesman, Les, was terrific!
Pattie was very kind and helpful . We found exactly what we needed thanks to her excellent customer service. Thank you
multiple rescheduled appointments because product was not delivered to warehouse in time. Drove down from hesperia to pick up and they didn’t have my appointment saved.
Very friendly, knowledgeable and helpful. Thank you!
I had a wonderful experience with the general manager Alfredo and trusted advisor PK. Highly recommend speaking to both of them and working with PK for any furniture needs! I felt well cared for, respected, comfortable and like they tried their best to take care of my family. I am very grateful for the experience to help me get my furniture for our first home!!
Ms. Raquel Corona is an outstanding representative. She was a very polite and comfortable to be around. We would highly recommend her to everyone. Parra Family
Great customer service
Experience was great… Raquel was a very great help got me exactly what I was looking for at a good price.
Great service by Mushtaq today!
Tammy was the best! She helped us decide on a beautiful sectional and so patient with us going back and forth for over an hour. Thank you so much!!
See Tammy when you stop in. She will get you what you need!
Patty has amazing customer service, she's very efficient and kind. She helped my family get furniture for our new home! Amazing service !
We had a great experience shopping for mattresses and bedroom sets! Mike our salesman was very enthusiastic and patient with us!
Tammy was our sales rep and went out of her way to match our furniture by carrying chairs onto different floors. Excellent experience. Very highly recommended.
MUSHTAQ AHMAD Thank you for your help!!!
Mushdaq is amazing!!
1st time at Ashley, great experience! Excellent Customer Service!!! Myra is great!!!!
Mushraw Great service
Had a great experience at this store. Raquel was very helpful, nice, and friendly. She made the selections so easy for me. Will definitely come back when I’m ready to replace my sofa.
The customer service was awesome, especially with the lady I met. Her name is Raquel Corona. She was very polite and answered all my questions and I was satisfied with all my purchases.
She was very helpful and courteous. She helped me with all my needs. I recommend Julia when you visit Ashley.
Raquel was really great to work with!! She gave us enough time to think of without putting much pressure on us. Overall a great experience and a pleasure working with Raquel.
Raquel was very helpful
Great customer service from Julia I. We didn’t feel pressured to buy a single thing. She was sweet and knowledgeable about all the furniture and mattresses. She listened to us and knew what our style was! This was our second time back to Ashley’s. We bought our couches and patio furniture last year and now our bedroom set. So happy can’t wait to get our furniture! Thank you :)
Buyer beware!!!!! I purchased a sectional couch almost $4000 dollars later. The couch makes loud noises when I sit in every section of the couch! I would highly recommend going with a different manufacturer that stands buy there products. See the video for yourself,
Amazing service, Aziza did amazing!
Mike is awesome best sales person ever!
Mushtaq was a great help
Very helpful!! Mushtaq thank you
Patty was very Profesional and patience.. Thank you Patty..
Tammy was very very helpful fast and friendly I diffintly will recommend her and Ashley store
Pattie was very help and understood what I was looking for. Well come back to this store to purchase again
Sales associate Thomas was extremely helpful while he assisted my wife and I pick out and buy our sectional. He made the process very enjoyable!
It was such a joy buying a piece of furniture from somebody so knowledgeable about what we were looking for. Also, never feeling pressured . I would definitely recommend Thomas as a wonderful sales representative if you’re looking for furniture. He even went out of his way to get my mother a wheelchair and push her around the store while we were looking
I purchased a bed, mattress, and coffee table. Mushtag was friendly and knowledgeable and did not hover over me while browsing the store which I appreciated.
Mushtaq was friendly and helpful
Excellent services!Great prices. Great employees(top to bottom). Highly recommend Ashely’s.
Patti was amazing. She took the time to help us and was very attentive and made the transaction easy
Myra Tan was great and very informative. Let me and my husband discuss with out being pushy.
Julia was efficient and awesome! She is attentive and worked with my understanding my budget and helped us leave satisfied customers! Thank you Julia!
Noah Loveridge, was very helpful & friendly! Great sales man, will be back.
Mushtaq helped a lot
Connie & Hyam were ah wonderful help!!!on helping us out choosing our couches
Mushtaq highly recommended! He helped us out alot and good salesman.
Mushtaq did a very good job and good deals! Highly recommend. 😊
Noah Loveridge did serve us very good during our visit. Highly recommendable.
Ashley has always been my go when it comes to furniture and household accessories. Mushtaq welcomed my family and I at the door. He was very willing assist us and was great to work with.
I came to Ashley’s furniture to buy a bed. Ashley has a wide variety of mattresses. Mushtaq assisted us and was most helpful and answered all of our questions.
Les was so patient and helpful! He was very knowledgeable in helping us pick out a new couch and loveseat. Thank you so much!
Came in today looking for a set of couches for my living room. Pattie who attended me was great. Fulfilled all my needs. Overall great service. Thank you, Pattie!
Very satisfied !! Raquel corona was very helpful, she was never pushy about trying to make a sale she explained every question we had in detail very patient with us 😄will Come here again
Mustard was very nice and helpful
Mushraq really good customer service e really helpful and patience.
the moment we came in Aziza greeted us and was so helpful in directing us to what we were looking for. she gave us time and space to look around without making us feel rushed or like she was hovering, so we really appreciate that! we were looking for a sofa sleeper and found the perfect one for our family!
Very nice being handled by Patty with finding my Sleeper Sectional with Chaise
Mushtaq Ahmad, did an amazing job helping us find what was missing in our home… can’t wait to live it out with my family. Thank you so much
Can’t go wrong with Ashley’s! Today we had the pleasure of meeting and being assisted w Patty! She is such a sweet and attentive lady. The husband and I will be planning our next visit in a few months as we spotted a few items we wish to purchase.
Julia was very kind and patient with us she was also very helpful and answered all the questions we had, would really recommend buying with her
Ralph Perez was a big help on help on helping us find the perfect mattress as well as a bed frame and gave us some amazing pillows to accommodate our new comfortable mattress 10/10 would recommend coming here again! Great experience and excellent service
Thomas and Raquel took good care of me and my fiance. Would definitely come back to purchase more furniture in the future.
Erum was so helpful and so kind , really loved my first experience here .
Great customer service
Love the customer service here, Marlaina was awesome, and very patient with us. Would recommend her for any future purchases.
We got our sofa here for the 2nd time! We love all the options and price matching. Customer service was awesome. Thank you Mike !
Mike was awesome. Would recommend for your next Ashley’s trip.
Liz is amazing!
Liz was great!
Ashraf was a great help!
Mushtaq great service highly recommend
James B. helped me out with picking out some furniture and he was great. Gave us space, not pushy, had great advice and taste. He worked with us and it turned out well. Would return in the future!
Raquel greeted us warmly at the entrance and listened very patiently as we explained the needs for my 80 yr old aunt. We got everything we needed, a bed, a new recliner and a dinette. Raquel offered several suggestions that worked well for my aunt. We couldn’t be more pleased with the experience.
James was Great! Super helpful! We were literally in and out! Can't wait to get our sectional and console table!
Mushtaq was an awesome! Thanks for the great customer service!
We really like to think and honor Noah for his hard work, his patience, and his understanding as it did take me two days to finally Pick out my perfect decision on furniture he went above and beyond as staying late two hours the first day and of course, because I am so picky I decided to change my mind on my whole purchase after we spent all that time before picked out, another set had to go through all the financial paperwork and walking around the whole store again he did it with a smile on his face, patience, patience, lots of patients overall I was able to pick the perfect furniture set for my home and I’m very, very satisfied , rate from 1 to 10 I would have to write him a 10 but that is lowballing, the score wish I can go higher as she does need to be recognized
Mushtaq
Muahtaq is an amazing sales person, I highly recommend him, thank you brother
(Translated by Google) Lester very kind and attentive (Original) Muy amable lester y atento
Marlaina, Thank you so much for your kindness and help!!
Raquel was very helpful! She was always available whenever we had questions!
Mushtaq was very helpful to us and he was friendly and he gave us a great service.
Cilicia was great help and made everything easy for our first time at Ashley’s and worked good to get us a great price.
Sales rep was fair. Trying to get my product was another story all together. Had an appointment and said I didn't, came back 2 days in a row. Still have to wait. Not a single customer at pickup but me. Communication with the customer was awful. No appreciation for their customers
Ashraf was very helpful, gave us insight and options based on our price range and found us a dining table we fell in love with. Without a doubt ask for Ashraf if you want great customer service and is attentive to your wants/needs.
Marlaina was very helpful and knowledgeable. Great customer service from everyone we came in contact with.
Horrible! The sales people don’t tell the truth
Myra Tan was great
Pattie was very professional!!She allowed me to inform her of what my furniture need was, She did not pressure us into a sale therefore we did purchase a leather sectional with additional pieces , Thank you
Mushtaq was the best at helping us!!
Mushtaq was very helpful and knowledgeable, made furniture buying quick and easy.
Yes, I'd like to give a shout out to Ashley's furniture in Colton, California and especially to Kaibar. He made it possible within less than 24 hours for me to have a table that I've been looking for and I got it delivered today along with my furniture and I really want to thank him for going out of his way and making it possible. I love Ashley's furniture. I have utilized them for many years when I need something and I will continue doing it. Thank you so much for the excellent customer service.
Worst place to go to !!! DO NOT SHOP HERE! I BOUGHT A 7,000 DOLLAR BED AND THEY GAVE ME A 700 HUNDRED DOLLAR GIFT CARD yet when I tried to use it they said it's an expired card ! Yet the card had no expiration date!!! And that they had new management! Yet the manager said she could see how much of the gift card she could redeem if I bought more things !!!! Are u kidding me f this place ! Horrible don't waste ur money here and if they offer u a gift card good luck ! Terrible and trust me I don't like giving a bad review but this place needs the negative stars added to this review.
Patty was very professional. She went the extra mile for us when it came to purchasing our furniture. All other staff members and managers were friendly and made the process super easy. Reach out to Patty for any of your furniture needs. Thank you for your wonderful customer service!
Jennifer is the best sales person ever!!! We come every year to buy furniture and ask for her assistance. She is professional, honest and caring. Thanks for helping us.
Mike was very helpful and patient. Great customer service.
Really happy with my purchase, even though it took 6 weeks to deliver. They're still short 1 lamp, but hoping that arrives soon. The price was in my budget, the sales guy didn't overtly hover (but kept an eye on me) and the delivery was professional. They refused to budge on the delivery fee, so I had no compunction to tip, and surprised they didn't wait around expecting one. They put the legs on the couch, packed off the dunage and left. I got phone calls before and after, even one to alert me the 2nd lamp didn't make it. I really appreciated the communication. Nice job, Ashley Furniture! UPDATE: The second lamp arrived, a great experience.
Ashraf was very personable and patient. We ended up buying a whole room full of furniture! Definitely would buy from him again
Alabama was so helpfull very welcoming and Connie manager was outstanding beautiful place
Marlaina was super helpful and went out of her way to help us find a solution for an entertainment center!
Great experience!!
Very good, friendly customer service. Well laid out store with lots of options
Julia that’s awesome. She helped us pick out our furniture. She knew a lot about the furniture and the products at the store.
Excellent service! Josh greeted me and helped me all the way. His patience to answers all my questions and concerns is greatly appreciated! His knowledge and expertise helped me to take the right decision!! He deserves a bonus or promotion because he is doing his job with elegance and excellence 👏 Thank you!
Marlaina is great and I just love her personality
Marlaina was an exceptional sales person who was knowledgeable and provided great customer service.
(Translated by Google) RACHEL SERVED ME VERY WELL. THANK YOU (Original) RAQUEL ME ATENDIO MUY BIEN. GRACIAS
Phillip was very helpful, learned something new about mattresses. Thank you
Josh helped my parents and I out, it was great customer service! He helped us through the whole process from applying for a credit card to the discount for healthcare workers. He helped calculate everything for us as well. Definitely recommend!
Really happy with my purchase. I would recommend Lizbeth to help you. She made the process for us smoothly!! ✅✅✅
Great shopping experience. Thanks for your help in making this easy breezy Mike!
Princess is an amazing salesperson. I recommend requesting her for your service.
Julia iglesias was my mom and mine sales associate. She was very patient with us and showed us all of the options for chairs, bed and mattress
(Translated by Google) Julia Iglesias... incredible attention, thank you very much for your help 😊 🤗 😉 (Original) Julia Iglesias ... increíble atención muchas gracias por tu ayuda 😊 🤗 😉
The sales associate I was very, very helpful. I really appreciate her help.
For me Chris Garcia my experiance here at Ashley Furniture meet all my expecations and the service was excellant .My sales Rep Michael Foster was a great help and answered all my questions that I had .I would recommend all my friends and family to shop here .I would like to Say thank you to Ashley Furniture, Michael Foster,And Miguel R
Mushtaq in Colton was so helpful with guiding us to the matters that foot our needs the best. He was informative but not pushy either when we said we needed to talk about it
Phillip was great. Not too pushy, but was there when we needed him. He was very knowledgeable.
a lot of patience, unfortunately I couldn't find what I was looking for, 100% recommended and very affordable prices Thank you 👍
Myra was amazing. So patient and helpful.
Thank you to Felipe for helping us out. Very nice and welcoming. He helped us get our bed set. Thank you!
Mushtaq was very helpful, he is a good salesman. Thank you much.
Ashraf was very helpful on our purchase
Robert was very professional and helpful! He was approachable and greeted us immediately as soon as we entered the store! In addition, he had our best interest at heart and made the interaction very comfortable!
Mushraq Great service
Experience was amazing and Les answered all out questions and was so helpful, definitely recommend him for anyone who is looking for furniture.
Patty she was great she helpes with everything I needed .really appreciate
Darrell provided exceptional assistance and displayed a remarkable level of kindness in helping us uncover our future purchase.
Had great service from Mushtaq at Ashley! Very helpful and showed us many options that fit what we were looking for.
The in store experience is sufficient. The staff is helpful. The problem is when you pick up items. As I experienced, from the time you purchase to the time you pick up can be several hours later. Not exactly convenient if you ask me.
Mushtaq was very helpful and processional.
Purchased a patio set and got a great deal.Patti helped us out. The checkout process was smooth, and Patti arranged for the delivery at a time that was most convenient for us, which was highly appreciated.
Marlaina was great loved how kind she was and made you feel very comfortable and the overall experience was great and we got exactly what we asked for!!
Greatest costumer service ever thank you Myra and Erum.
First time here and it was quick and easy!! Marlaina made sure we knew exactly what we wanted before making any decision and helped us through the whole process. Would definitely recommend buying furniture here experience was 10/10!!
Pablo was very professional, andvery nolegible Thank you so much for your great service, Pablo
Katherine and Edward where Fantastic Would highly recommend
James and Sara Bella were awesome 👌... very helpful and knowledgeable
My experience was Beyond AMAZING! Myra Tan is the BEST made us feel so comfortable. Thank you
James was very helpful. He let us shop around and helped us out when we were ready. Will come back for more furniture.
Ashelys helpd us get a bed fram for my mom on Mothers Day. The associate were very helpful and attentive. Their prices are unmatched. Thank you Ashleys for helping us gift something special to our mom.
Thank you Julia
My experience at Ashley was very welcoming, from when I walked through those doors. Edward was awesome . He helped me find what I was looking for . I didn’t feel rushed , and he was very, very patient with my indecisiveness. I will definitely be coming back.
Mike was very kind,and an excellent sales person he really knew his stuff .
Great service! Mushtaq was very helpful and friendly.
Mushtaq Ahmad was a great guy helped us a lot wasn’t too pushy and made us feel welcomed.
Found the coffee table we were looking for. Thank you Mike for making our search and purchase so easy.
Mushtaq was incredibly helpful and super patient with me making up my mind. Great selection and service! Ask for Mushtaq. He is great!
James B has great customer service!!! 10 out of 10
James was amazing!!!
Yesterday I was ready to purchase a bedroom set . But the sales girl wasn't friendly enough and made me feel uncomfortable with her comments like how I wasn't going to get a better deal somewhere else.
Patty was excellent! She listened to what we were looking for and showed us different options. She was patient with us and gave us time to look around and checked up on us throughout our visit. The purchasing process was thorough and easy with her. We will definitely be back to work with her for our next purchase! Thank you Patty! ☺️
Patricia was amazing as always! We have shopped with Patricia since like 2018 and she always provides such great customer service that keeps us coming back to Ashley!
Patty was excellent! Since the moment we walked in the door, Patty guided us through the store and answered all our questions.
Mustang great service Thanks
Mike was very helpful and quick at helping pick out a bed and dresser.
Patricia was very attentive and helpful.
Raquel did a great job helping us out! Left very happy with our purchase
Mushtaq was amazing in assisting me with my first purchase at Ashley‘s furniture store thank you!
Mike was extremely helpful and polite. Atmosphere was lovey and welcoming!
Mushqua was professional and polite. He was knowledgeable about his products/furniture and liisten to our need
Amazing customer services , she was able to guide us and all the process, very knowledgeable member our your team.
Mike was very kind and helpful!!!
Good quality furniture. You can ask for Mike, he is the best person to assist you, he was very helpful, efficient, professional and went far beyond in assisting and inquiring in what you are looking for. It helps to look for what you exactly need online first and ask about it and it will save you time.
Raquel was great to work with on picking out our furniture. She was very helpful and informative on our selections. She was very knowledgeable and helpful
Mike went above and beyond in helping us find a dresser that was similar in color to our current bed and within our budget! Great customer service!
Mike was such a great help. We had a quick and easy process and he was able to answer all our questions.
(Translated by Google) Raquel Corona, excellent service at the best Ashley furniture store in Colton CA I highly recommend them 👍🏻 (Original) Raquel corona , excelente servicio en la mejor mueblería Ashley en Colton ca se las recomiendo mucho 👍🏻
Had my XL TV Stand and Dining table delivered today while I was at work . My mother was home to receive them and let me tell you the quality of the TV stand is Horrendous ( see photos ). It has dents all over, misaligned, gaps and separations, the shelves were not installed and to top it off the doors were installed backwards. How? . So I gave the store a call and was told tough luck basically that once it's delivered there's nothing they can do and I'd have to open a case wait for a technician to see if there's anything wrong with it and go from there . I mean come on, just look at the photos which I emailed, you can clearly see this thing looks like something from a yard sale not a new item like the one on display at the store. The stand came built wrapped in movers blankets ( how does anyone let this go out of the warehouse for delivery ). And how do the delivery guys think this was ok to leave? I'm very disappointed and infuriated not only by the product but also by the fact no one can help and I'll have to wait and see what happens . When you're there to purchase the customer service is great and they solicite a 5 star review from you. But after the fact good luck. $200 for Premium delivery and Setup for this is ridiculous. By the way I asked to speak to the store manager and was told no one is around, but when I was there shopping there was at least two of them . My previous stand I bought from Walmart had better delivery and setup not to mention cheaper .
Mushtaq, Great Job
Ash was so helpful, thank you so much for being so patient and kind.
Mushtaq was amazing!! He helped us get the sectional of our dreams!
Ashley and Kabir were was great! They had a great selection, and they matched prices of a membership furniture store, and had a better deal on assembly.
Patty was quick and responsive to my needs and questions. I recommend her services! I am a picky person when it comes to my kid’s furniture and she did an excellent job with her guidance and patience. 10/10 would recommend!
Great service with Mike today !
When in with my mom and grandma to purchase a few pieces of furniture and was serviced by Raquel. She was amazingly patient, helpful and genuine. Great experience!
Really helpful and super nice customer service! Raquel was amazing!!!
Mayra was awesome! Very helpful to me and my daughter and helped us pick out the perfect mattress!! Thank you!!
Myra was a great help in finding our new bedroom set!
Mike was Awesome! He was super helpful and we look forward to coming back. The whole experience was quick and easy.
Very good customer service by Miguel Luna! Very straight forward to the point with no sugar coating. He helped me get a better deal and gave a very detailed explanation on what I was buying. I would definitely recommend asking for him when you come by!
Myra Tan in Colton was amazing, helped us get a the couches we needed and delivered by the time we needed them delivered.
Marlaina was a great salesperson! Very knowledgeable of home furnishings, helpful, professional and patient. We highly recommend Ashley and her!
Michael Foster did incredible we will be returning just because of his great customer service
James Babatunade was perfect. No pressure and very helpful.
Raquel was amazing and super helpful!
Raquel was amazing, kind, and incredibly helpful.
Raquel was very kind and patient with us in buying a new table and entertainment center . My mom is now happy and that’s what matters . Thank you
Great customer service employee Cilicia was exceptional and efficient in helping assistance. Ashley furniture has a great employee working for this co.
Raquel was an amazing sales representative and helped me find the right dinning room table. I highly recommend shopping at Ashley, great prices too!
Mike was super helpful, very friendly, & patient! Store is very spacious, full of different options, & they have a great credit program. I would 100% recommend this location for your furniture journey
Mike was great very patient showing us all the couches and all the features. First time at Ashley’s but will definitely come back
Mike was very kind and made our purchase very easy. He explained everything very well. Thank you.
Patty and Connie were great at explaining everything and real kind with the who experienced with my purchase
Best customer service , really helpful specially the manager Conny 100% recommended buy or finance at this branch !
Very helpful
My Salesperson was Ashraf! He was great. Very knowledgeable about the questions that I had. Very patient and pleasant. Wonderful experience!!!!!
Patty was very kind, friendly and attentive. She listened and helped us buy the right furniture at a reasonable price. 10/10
thank you so much for helping me find the bed of my dreams and the dining table. Ask for ashraf great customer service
Bella was very knowledgeable and kind. She took the time to show me different options and finally found the perfect mattress for me.
Raquel assisted me and my husband with purchasing our new recliner couch. Wonderful customer service very professional and courteous. We are leaving Ashley’s furniture very happy and satisfied with our new furniture thank you Raquel and kavin was awesome as well and made two very happy lifelong customers out of me and my husband.
Ashraf was very helpful in picking out our new sectional!
Bought a great sectional couch from Ashley’s last week. Liz was very polite and professional, no hard sell thank goodness. Called her when I got home to confirm that I wanted it and she did all the paperwork over the phone. Arrived the same week. The link that took me to the date and time of appointment was not valid, so I couldn’t check on that. Everything was well wrapped. I became very frustrated when I realized I had to drill in holes on each couch so I could screw in the triangles for the legs, 4 on each piece! There has to be an easier way guys! Still, love my couch…
Rick was awesome helping us
Sam is Amazing! Very knowledgeable and very kind! Thank you so much for our new couch!
Happy with my purchase. Connie and Mike were great assistance!
Julia Iglesias service was excellent! , helpful and very professional , I am satisfied with my purchase great staff.
Myra was excellent and very informative!!!! Super helpful.
Ali Ashraf assisted me with my purchase of a sectional and dining table. He was very kind and professional.
Raquel corona was amazing super helpful and answered all our questions
Christopher Duran helped us and was patient and helpful. Great customer service.
celicia was an excellent sales person very attentive and got us a great deal
James Babatunde took excellent care of us when we went furniture shopping. He did not pressure us while we shopped and was very helpful when we decided what we liked. Excellent customer service!!
Great experience with the manager Connie!! She gave us exactly what we wanted!! Thank you so much Connie!!
Myra was very helpful with helping me find my purchase!
Great service with Mushtaq very helpful
Patricia Branscome is a very nice lady as soon as we walked in she welcomed us with a smile 😊 and she had patience with us to go thru the whole store to look for a bedroom set. Thanks Pat for all your help 🥰
Tammy is AMAZING!!
Mike made my shopping experience great!
Sales experience was great and the deal was fantastic.
Quick to help.
Rachel great customer service
Ali provided exceptional customer service. I will come back to buy more furniture from him and refer other people to him.
Went over and above to help me get qualified. Great prices and quality.
They were really helpful Christopher and Orestes were great and helped my family getting the couches we wanted
Miguel helped my wife and I with several pieces for our home. He was patient and honest and helped us get the best value possible with even checking for price match. Would definitely return to this store and recommend Miguel as your salesman!
Raquel helped us out today and did an amazing job. She explained everything thoroughly and helped us with our purchase.
Princess was amazing. Great customer service 🤘🏿
Mike and Orestes were wonderful made my furniture buying a great experience
Sales rep Mike helped us out and he was very kind and helpful!
Mike helped us get everything we needed very knowledgeable and patient. Great furniture store with tons of options.
Julia was amazing
Mike was very helpful and great customer service. He was very patient as we looked around.
Excellent customer service
Had a great experience with Miguel was patient with me as I came in with my kids and just browsed the gallery I did know what I wanted because I had shopped online but wanted to see the quality of items in person he wasn’t a pushy sales man he was very ok with me letting him know I would be back he didn’t hassle me on just buying it that day I really appreciate that ! If you want to come shop in store definitely ask for Miguel!!!!
Very helpful, helped me find what I wanted. Very informative.
Amazing help Will highly recommend them
Great customer service
Mushtaq we a great help..he was very good
Mike was wonderful! Ask for him he really knows what his doing! Great Job!
PK was awesome! He was friendly, helpful, and professional.
Julia was great helping me with my the furniture I was looking for. Once I decided the process was fast and smooth.
Patty was great, she answer all my questions and made buying process easy and fast.
Yajaira was super informative and attentive. Will definitely come back
Mushtaq helped us get a deal on a kids bedroom set. Thanks so much!
Very good to work for.
Yojairia was amazing. She was beyond helpful and so patient. She is extremely knowledgeable and intuitive, super happy we had her helping us and will be requesting her for further purchases.
Amazing help!! Made it super easy! Will definitely be coming back!!
Thank you Thomas and Raquel for your help today!
Mrya Tan was the absolute best! She was able to help us with a dinning room set and we couldn't be happier. She helped us decide which one to choose from and even showed us the features the table offered. Needles to say I am very pleased with the purchased and will definately be coming back for any additions to our home.
Raquel Corona has been such great help. This is the second time I have bought a bedroom set from her. Both times she made the process smooth and stressless.
Raquel was absolutely amazing. She was very patient, and helped out a lot with picking my furniture.
Al Alam gave us excellent service. We love Ashley and their sales persons.
Raquel was really a helpfull person, she help me with price and getting my bed together..
Mr. Mushtaq is very professional and great at explaining details. Thank you for your service.
(Translated by Google) Rick was very kind and attentive. (Original) Rick fue muy amable y atento
Yajaira is the best, and I recommended her, pretty and helpful
Kabir was very helpful.
Great service and straight to the point with the help,Also very understanding of my likings
Noah, did a great job helping us with our selections. Thank you Noah and we will see you again.
Loved the experience. Made couch buying a breeze! Myra Tan made it all happen!!
Patti was very sweet and professional. She listened to our needs and concerns, gave us option/ choices, answered our questions and provided us with privacy when needed....Thank yoi Patti for your help..😁❤️
Great experience! Myra Tan made the experience worth it!
Myra Tan assisted us with our Living room sofas and was very friendly and professional and answered all our questions. Great customer service!
Erum was such an amazing sales associate she welcomed us with a huge smile as soon as we walked in. She asked us so many questions to make sure she showed us the right couches. Once I mentioned we had small kids she took me to the most amazing easy to clean couch. It was perfect, in our budget and exactly what we were looking for. My husband and I ended up purchasing the couch and she made sure to explain everything and a few times to make sure we got all the right pieces according to the dimensions of our living room space.
A very nice store! Impressive!
Myra is a very helpful employee, I'm glad she assisted me today. I recommend her as your sales associate.
(Translated by Google) Myra very kind (Original) Myra muy amable
Myra efficient
Javier was the guy that gave us a is just simply amazing I don't know how he does it but he goes out of his way to make sure we get the right stuff thank you Philip
Good experience
Erum...I was tough on her and she definitely was nervous. But...she was actually the best salesperson I dealt with In A very long time. Thank you for dealing with me too.
Very good costumer service by Raquel
Went here with my bf today, I know Myra was just trying to help out but me and my bf couldn’t even look at something without her running to us and talking to us so much and showing us different things. As soon as she stopped talking me and my bf booked it out of there it just felt so uncomfortable to be followed and not being able to comfortably look without her interrupting us.
Yajaira Cantillano was very fun and professional with helping us!!! Thankyou
Great experience. Chris was very knowledgable about mattresses which is what we were looking for. We walked out with a brand new mattress that will be delivered in 4-5 days! Yah!
Awesome, customer service, Aziza made the shopping for couches, easy and fast. Then we decided to look at some bedroom furniture for our 15 year old Philip in the store along with the store manager made this experience very easy. Our family was very happy over all.
(Translated by Google) Raquel was very kind and expert in her work. (Original) Raquel fue muy amable experta en su trabajo
A very nice salesman matter fact I need to call him because I wanna get some more furniture. My furniture is beautiful. Thank you.
(Translated by Google) Very good experience in the store With salesman Ralph (Original) Muy buena experiencia en la tienda Con el vendedor Ralph
Raquel was awesome! Definitely coming back to her!
Very attentive, patient, and welcoming experience from a variety of choices to pick from
I had a great experience shopping here and working with Robert was great help.
It was a pleasure working with Raquel, she help us a with the best way to pick our furniture.. thank you for the best deal in service…
We spent about two hours shopping for a living room sofa set. We had the opportunity to use the restrooms and were pleased to find that both male and female facilities were clean and well- stocked. We appreciated the variety of sofa sets in the showroom and found the perfect set for our home. Hyma allowed us space to take measurements and was very friendly and helpful when we were ready to make a purchase. Overall, we had a great experience at the Ashley showroom in Colton!
Ali helped us as soon as we walked in and was very nice. He showed us couch options and was very patient with my parents and I.He help us get a great deal and even used his little spanish to communicate with my dad.
I had the most pleasant experience shopping at Ashley's in store.. ( love having a store where I can really see and feel what I'm buying) Aziza was soo patient with me and even exchange thoughts on the looks of the furniture and what I was going for. I ended up buying 4 lovely pieces and will have them delivered with in 48hours.. Thanks Aziza, you are great.!
Phillip excellent sales rep.
Raquel did an AMAZING job. She was very helpful and very friendly.
Mayra and mike are great!
We were helped by Erum she made it very easy and had great customer service appreciated all her help Thank you so much
Good customer service
Thank you Tammy for going above and beyond for us.
Came in and Myra was very welcoming and helpful right away. She asked us all the questions to find the right fit and comfortable couch. Fast visit. Can't wait to enjoy our new couch!
Mushtaq-thank you for your time and help. It was much appreciated.
Ashraf was very helpful and knowledgeable
Pattie was very helpful, friendly and patient with our purchase.
Myra Tan was super helpful and friendly! She helped us find a mattress for my husband and I and a second mattress for our son. Myra was very patient and kind! We also had some questions about couches and she was extremely attentive to our needs. If you are looking for an amazing representative, ask for Myra! 😊
Patty was of great help in getting what we wanted!
Mushtaq was great and showed us all our options
We had a wonderful experience at Ashley’s thanks to Mr. Mushtaq! We found what we needed right away and loved the variety!
Mustaq was very helpful. Showed us many samples and explained protection plans. Satisfied with his help and the purchase process. Will come again and buy again, hopefully look for him again
Erum was a great help on helping us find our new furniture she’s was very attentive and always answer every question we had . Really professional and friendly. She made me feel welcome and comfortable. Thank you Erum.! We hope to come back to you soon.
Good Service. Friendly and very helpful staff
Patrica was a wonderful sales rep we appreciate her efforts in getting us taken care of. She was very helpful in assuring us we were taken care of with her wonderful customer service.
Myra Tan was wonderful. Thank you for the service.
Kabor helped us with our purchase of a sectional sofa. He did a wonderful job, took the time to show us all the options available and was mindful of our budget. He was kind, knowledgeable and not pushy. It was a wonderful experience.
Thanks Kabir!!!
Mayra Tan helped us with proficiency! She had her hands full helping us because we are PICKY! We told her what we were looking for and she immediately took us to a handful of options. We were in and out with a sofa bed ideal for our space!
Great experience
We had a great experience at Ashley’s today due to Phillip’s patience and helpful nature!
Very happy with PK customer service , friendliness, I will be back
Erum offered amazing customer service and she ensured every question or concern I had was met with complete care. Thank you and I look forward to my new purchase.
Patty was so helpful and patient during my furniture shopping in Ashley Colton. I highly recommend her if you need any kind of assistance.
Julia was an excellent help, she took care of us really good,
We were shopping for a mattress and our sales associate James was great. He made sure we tried several mattresses for our preferred quality & comfort. He took his time to explain the difference between mattresses. At no moment did he make us feel rushed on our purchase. James was awesome, appreciate his assistance throughout our visit at Ashley store.
Our customer sales reps name was Pattie, she was amazing in our visit and answered any questions we had, she was so helpful we definitely would come back and ask for her to help us again thank you Pattie.
Mushtaq was great!!
Mushtaq was excellent! I really appreciated his help with purchasing our furniture! Emily was also really helpful in picking our furniture!
Our sales associate James Babatunde Have a great service quality was truly exceptional, and help and answer every question we have
Ashraf helped us and he was wonderful! Very attentive
Ashraf did awesome helped me with everything
Really do like their furniture but it feels like I am walking into a car dealership when I walk through the doors. They have a lot of sells reps that greet you and start walking you through what furniture they have, but sometimes I just want to peruse and not feel pressured to buy something. You can tell they live off commission. We visited another furniture store that day and we were also greeted by sells reps but they let us just walk around and look rather then following us around. I know some people may like having the sells reps immediately available for questions but it's not for me.
They have really bad bosses they are really rude and destrspecful
We had an amazing experience at this store! Sales person Ashraf was great he was very nice and very helpful with all the questions we had. I really recommend coming here!
Mary’s Tan was amazing
Pattie was really nice, helpful and very knowledgeable. I'm so happy she was the one helping me.
VERY VERY patient with us picking out a mattress as well as other furniture for my mom’s new assisted living apartment.
Went into Ashley and Raquel helped us right away. Very attentive and didn’t forget about us after we were looking around. And she went above and beyond out of her way to make sure we were happy and satisfied and sealed our purchased. We were very undecisive towards the end but she remained patient with us and gave us her all. Thank you raquel
Mushtaq was very helpful, had lots of patience, had great recommendations, super friendly. We will be coming back and request his assistance! Please hire more people like him. He gave us our space while we can decide unlike at other furniture stores where they don't give you a breather. Thank you Mushtaq!
(Translated by Google) Very good service and very friendly (Original) Muy buen servicio y muy amables
Great customer service! Very knowledgeable we will be coming back!!
Let me start by thanking Julia from Colton store. We bought our house on august 2023 and we were ready to move in by November. We came here to get our furniture since we needed more cause of the house size haha she took the time and her knowledge. Can’t thank her enough such an amazing experience. Now we come back for our bedroom set and yes she is helping us again. Thank you Julia Iglesia From the Ponce family
Pattie was very helpful and quite pleasant, making our shopping experience fantastic.
Daniel was a great sales person.
Mushtaq is a very nice sales men. Not pushy at all and very helpful. Five stars all the way.
Philip sequeira was amazing with showing us everything we needed to see … great salesman
James Babatunde was amazing
Robert was very helpful with picking out our bedset. He showed us exactly what we were looking for and was very down to earth
Robert was absolutely amazing!! He was very patient with us, he was not pushy. He showed exactly what we were looking for, answered all our questions and he was very personable! He made this experience the best!
Ashraf was awesome! He knew what we wanted and pointed us in the right direction. Our third furniture store today and we got exactly what we wanted here! Will purchase again!
Phillip S was 1 of the best reps we have ever delt with and knowledgeable.
Raquel was very helpful and sweet she explained and had a lot of patience and listened to what I was looking for
This was a good experience and we got to test out the mattress so that’s good. We had Mushtaq to help guide us through the store
It was very good, the customer service was very good and the process went smoothly. The worker than helped us was Mushtaq.
Service horribleSelection UnavailableValue dependsAfter receiving damaged furniture during assembly and horrible service coupled with backorder issues I demanded a refund and went to Living Spaces in Perris CA and found exactly what I was looking for. And it was in STOCK. Might I add, A BETTER VALUE not only in MONEY, but in PRODUCT and SERVICE. That's what every paying customer looks for! And it was delivered NEXT DAY. This is my HONEST EXPERIENCE. Hope I've helped someone out there in America in not wasting time with Businesses that don't appreciate your business rather flock to you like salesman after your money only to find out your item might be backordered.
Julia was an absolute pleasure to work with and more than sufficient at aiding my family and I in finding a leather lumbar support reclining loveseat. Coming to shop at Ashley's since 2009, my senior year in high school. great experience every time.
Mushtaq
Experience was great! Ralph was super helpful and made the experience of shopping for our new home great! Thank you! We appreciate you Ralph!
Raquel the best she very helpful and friendly. Really enjoy my experience with her.
Julia provided exceptional service during our recent visit to Ashley’s Furniture Store. Her warm demeanor and extensive knowledge of the products made our shopping experience enjoyable and efficient. She patiently listened to our preferences and offered valuable insights without making us feel pressured to buy something right away. We would highly recommend working with Julia if you’re in search of a good mattress or any furniture products.
Shauna was completely unconcerned with helping me order an item or even providing assistance. Even after I informed her, the online ashley rep, as well as via email to/from their replacement parts division, had informed me it needed to be handled by a retail store. She first said it couldn't be done. Then later acknowledged that she was aware "it could be done, she IN her job capacity couldn'tdo it. It appeared to me she just didn't want to assist me.
Raquel did a very good job with my mom and dad she is a great person thank you so much for your help Raquel
Miguel Luna was absolutely amazing!!! He gave us our space to look and when we needed assistance he came right away. He had all the answers to our question. We will definitely be coming back to work with him in the future!
Second time purchasing here and Raquel has helped us out both times . She’s very helpful and generous.
This is my 4th time shopping and I just love this store. The customer service is always on point and they really do what they can to help you with the price to make sure you're comfortable. I cannot say enough great things about Ashley's. Well at least the Colton store location.
Chris Duran was our sales person, he was very knowledgeable and attentive. I called him before we came down to Ashley‘s and asked for him when we got there he took us right to the couches that I had called about we ended up buying some other couches and he gave us a really good deal and were very happy with him.
(Translated by Google) He took great care of me, Phillip. (Original) Me atendió muy bien, phillip
Went to the Ashley in Colton. Connie and Daniel were so great. Connie knows her stuff!
Daniel was amazing. He was very knowledgeable and friendly.
Julia was accommodating and had all the right information. Not pushy and great at conversation. 10/10 would recommend
Mushtaq Ahmad
Good service from ashraf
Connie & Phillip were a very big help , I appreciated the great customer service, they helped my boyfriend and i purchased our new couch
Miguel (Sales Rep) was super helpful! He went out of his way to disassemble and reassemble the couch I was interested in to make sure the measurements were as accurate as possible. The team here was so friendly and helpful. 10/10 recommend!
Very quick and easy! We knew what we were looking for and our sales rep showed us what they had on the showroom floor. We made a decision, he typed it into the computer, I paid, and we had our new livingroom set the next day.
Mushtaq did an amazing job helping me and my grandpa pick out new couches
connie & Daniel thank you super helpful nice and got me approved Did not think I was going to come out with my dresser out of there.
Muschtaq was very nice and helpful
Mushtaq provided great service! He was knowledgeable and friendly.
Al very helpful guy and friendly it was an excellent experience with Al,
Came to this location to price check couches, Mushtaq was helpful and answered my questions and helped find a few options without making me feel pressured.
Mrya tan helped me find a couch very reasonable price and she was very nice and understanding and listened to our ideas !!!
We got passed off to someone that shouldn’t have there.
Mushtaq
Patty is very patient and accommodating and very knowledgeable and she is also kind.
Mushtaq good fast service
Phillip was amazing!! Every time I’ve dealt with him he has been nothing but a pleasure!
Phillip was a great help. We appreciate him!
Erum worked her best on helping us find what we need and she was nice and patient 👍🏼
PK was awesome today helped us find a couch for our home wonderful service with him
PK was very helpful in so many ways. Very great salesman
Daniel was awesome and easy to work with!
Ashraf was a great help. As we walked in he greeted us kindly and was very helpful on how the tags and prices work. He was good in explaining everything and very professional. I would definitely come back and ask for his help.
Myriam (myrafe tan) was helpful in helping me find what I was looking for and had me taken care of in short order. This was my second purchase from this location and I am very happy with the service I received each time. Highly recommend.
Patty was very helpful & knowledgeable, she was kind & funny. Really good experience. Thank you Patty.
Philip was a great help !!! We got our sofas and dining table ! We were in and out thanks to his precision and great customer service
Mushtaq Ahmad- great customer service experience! Fast, easy, reliable and very friendly staff!!
Liz came to try to help us but once I asked a question she said we don’t have that and said look around and walked away. But once we look and saw something else that we liked Al alam came to help us and was more then willing to work with us. Al Alam was a great person to work with he made me feel at ease with all my questions. He made it easy for me to change my mind on different coaches. Thanks for all your hard work.
Give Philip a raise! He was super helpful and patient.
Friendly, knowledgeable, great
Myra Tran was very helpful and had a positive can do attitude! We were in and out with all our questions answered.
Julia was a great help! She showed us exactly what we asked for and showed us different options.
She did amazing job helped us find what we wanted quick
Mushtaq Ahmad was very helpful during our purchase. Will highly recommend him to friends and family.
My husband and I were looking for a kitchen table that seats 10. We found them, bar stools and end tables. Thank you for the help
Great customer service got us in and out in a short period of time overall a great associate
Came in to purchase a mattress and bed frame, we were immediately greeted by Erum. I appreciated how non-invasive she was one we let her know that we first wanted to browse around. She found us again and was extremely helpful, friendly, knowledgeable, and not pushy at all. Would recommend seeking Erum for help at this location. The manager on site was also super friendly and helpful. Excellent service. Thank you!
After having a horrible experience at Bob’s furniture I came over to Ashley’s furniture and a wonderful sales rep Julia and manager Connie went above and beyond to make sure all my questions were answered and made my shopping experience a pleasant one. I had shopped at Ashley’s before and tried Bob’s one time but after this there is no way I will try any other place again. Thank you Julia and Connie!
I had such a wonderful experience shopping at Ashley’s Furniture. Miguel was so helpful in finding the exact pattern and style I was looking for.
Myra is awesome! Great sales rep!
Ali Assadi informed me on everything I needed to know and gave me options that I wanted.
Jay and Shawna were very helpful. Me and my family left happy! Thank you guys!
PK was very helpful and informative. Great customer service!
PK helped with helpful information regarding an Ashley memory Foam Matress, we bought it! Thank you PK!
Came in to get a sectional sofa and was satisfied with the service finding what i was looking for. Carson was extremely helpful and made the process fly by.
Quick and easy
Thank you for your great service! Daniel & Connie went above and beyond in helping my husband and I. We purchase a new mattress and sectional sofa at a great price! This is my second time buying from Ashley’s Furniture! The Best Deals!! Thank you so much Ashley’s Furniture!
Awesome Mushtaq very helpful
The salesman was awesome 😎 Les
Sam was very helpful and resourceful when asking questions about which furniture to pick for my home. I appreciated the approach of not having a sales associate with me every second but when I did need his help to purchase the items I decided on, he wasn’t too far or unable to assist. This was the most seamless visit I’ve had so far as a repeat Ashley Furniture customer.
Steven Camillere and Katherine Gonzalez were both amazingly helpful and patient.
Mustaq offered excellent service and promptly helped us purchase a sofa!
Our Salesman was very helpful, and did some research on an item we were looking for that was shown "On Line" It was a very enjoyable day of shopping.
Patty knows the products here, excellent customer skills. A very nice person.
Mushtaq thanks for your help and patience. He was good at selling me the furniture said it would be in stock. I got a confirmation email as well saying my items where in stock and would be delivered to my home on 3/16 I got rid of my couches last night to make room for delivery but got a call this morning 3/15 and was told the item is on back order and won’t be available until 3/18 but I wouldn’t be able to receive it till 3/21 supposedly. I asked to speak to supervisor but he said they were. It available so we drove to the store. My hubby wanted full refund in cash so we could buy couches elsewhere same day but only Options they gave me where $100 discount or refund to card in 5 business days. They just care about making money selling stuff even if they don’t have it in stock. They had other customers there complaining as well about their delivery dates. How is it that such a widely known furniture store isn’t able to complete there orders as advertised when selling the item. Now we have to wait more than a week to get out couches in the meantime my kids have to be in our living room without couches.
Mushtaq was a very helpful employee!
Great job!
Mushtaq is top dog seller.
Mushtaq
Good customer service
The worst customer service, they say everything. If in order to sell when they have already sold they do not offer any help, much less good treatment.
Musheaq
My family and I had such an amazing experience at this stores location. They have a beautiful selection of furniture. We were greeted right at the door and assisted by Erum. She was very patient and helpful. She made the process fast and easy. 10/10 recommend shopping here.
Erum was very helpful and very knowledgeable. Some sales agent.
(Translated by Google) It will be great! (Original) Erum is great!
Mushtaq is the best
Robert did amazing today. Helped us find the perfect outdoor furniture for our pool area. This place is huge with a lot to see. Definitely recommend coming here and see Robert if you’re looking for great furniture.
Mushyaq helps a lot today
Muzhtaq great zdrvicd
Mushtaq has a great customer service
Al was very attentive and knowledgeable about the Ashley products. He guided me to a very good bargain on a sofa, chair and ottoman. Thank you Al Alam!
Very nice, very understanding and understood what we needed. He gave us the best deal, he also knew what was happening with the mattresses, unlike other people.
Came here to buy furniture and we were very confused on what would suit our new home but Mushtaq helped us a lot. Very nice person and very friendly. I highly recommend him!!
We came here to get a couch and look at beds. Mushtaq helped us a lot and treated us just like his friends. Wonderful service and very friendly, highly respectful as well.
Hyam has been wonderful!! She has helped us for the past 5 years!! We are so happy with the service we have received!!!!!
If your looking for a nice bedroom set or any furniture for your home, I suggest you to go to Ashley's furniture in Colton, Ca. I had the best store associates. Kabir and Orestes from Asima. When we first walked in the store, Kabir was so welcoming and so nice. He approached us right away and immediately assisted me on finding the right bedroom set for my teens. I was on a fixed budget, and they both helped me get the best bedroom set and mattress for my teens. Good quality furniture and a perfect budget sealed the deal! Kabir and Orestes were so nice and so understanding of the needs for my kids. We are so excited to get our new set and we can't wait! If we need anything else for our home, we will definitely be going back to three guys! Thank you both for your help! :)
PK was a great host. He helped us with kindness and patience 😊
Christ provided excellent customer service.
Kabir has amazing service sold me on all my bedroom set and I didn’t stop there I bought my parents a few more items for there bedroom. I’ll be back in a few months!
Mushtaq has great customer service!
Had a great experience!
Friendly and helpful service. Thank you Mushtaq for assisting us. :)
Al Alam (our salesman) was a godsend, thank you for this fantastic human being! We walked in and told him exactly what we were looking for in a sofa loveseat combo! He led us through the store, but only to three sets and at that third set, we fell in love! It was all so fast and easy, the fastest yet! Ashley Furniture is number one, we will always buy Ashley! Thank you! April & Mark Owens
Patty was very informative and professional. Excellent customer service. Will definitely be back and ask for her.
Second time visiting this store. Erum provided an outstanding service from start to finish! Erum is incredibly knowledgeable, helping me find the perfect pieces to complement my space. Their professionalism and genuine interest in meeting my needs made the entire experience enjoyable. Highly recommend!
Musthaq help us to find what the items we need
She was amazing and really helpful! Will definitely come again!
Mushtaq was excellent!
Patty she was very helpful and knowledgeable about our needs. Very patient during our visit. Thank you very much.
Myra Tan assisted us. She provided us with phenomenal service! She was knowledgeable, friendly and efficient. Excellent customer service! Highly recommend Ashley Furniture and specifically Myra Tan!
Myra Tan is the best sales lady I have ever dealt with!! She worked with me and the mgmt team to get the best deal and opportunity for our purchase !! She has a very positive attitude and is great to work with!! I highly recommend her for your next purchase !! She is awesome with personality and skills on what she is selling!!! Thank you Myra !! You ROCK!!!! Love ya!!!
Excellent customer service from Erum. She was easy to work with and helped me find exactly what I was looking for. Reasonable pricing. Would recommend the store. TBD the pickup process/assembly/quality check of the product.
Great experience working with Steven. Highly recommend.
Thank you, Philip for all your help in purchasing an incredible new sofa system!
Amazing thank you ashleys.
I came in looking for a specific item, Julia greeted me and was able assist me . Julia was courteous , professional and friendly!
Ralph was awesome ! No pressure just cool full of knowledge
Pedro is the best!!!!! 10/10 recomend! He eas very helpful and knowledgable
My sales associate Rick was incredibly knowledgeable and helped me to find exactly the pieces to complete the look I wanted. :)
The Spanish speaking salespeople were very helpful and friendly whilst making our purchase.
Mushtaq was great
Miguel did a wonderful job helping us and very patient, he answered all of our questions and concerns. Thank you Miguel
We got all our furniture for our new home, we are very excited and Miguel did a wonderful job helping us out and had the patience to explain everything to us!
Paty was very helpful and friendly and explained everything about furniture in full detail Excellent woman. Will come back soon for more furniture, thank you Paty for your professionalism
Erum Kiran was extremely helpful and provided great customer service.
I recently purchased bookshelves at Ashley furniture. My sales associate, Ash, was very helpful and friendly. I came in knowing what I was looking for, so my transaction was quick and easy. Which I really appreciated since I was there on my lunch break. Plus, my bookshelves are being delivered in 2 days…bonus!
Myra was awesome. Super friendly. Thanks Myra
Great experience at the store with Daniel. He helped us pick out a sectional and bed frame with adjustable base.
Our family has been shopping at Ashley’s for almost 15 years. The service we’ve received here in Colton from Kabir has been unmatched! He was so patient and helpful when we couldn’t decide. Kabir was very knowledgeable on what they had in stock/store and made it easy for us to finalize our selection. I highly recommend visiting this store and working with Kabir!
Mr Mushtaq gave us a great customer service today and was able to give us the best Deal .
Mushtaq was very great with my parents and helped them get their dream couch they left so happy he’s a very great person !
Mushyaq
Philip is very patient! I definitely recommend coming to the Colton location! 10/10 experience
Mushtaq - great customer service and kindness
Wonderful experience.
This is a great place to come no matter what you are looking for when furniture shopping, they have a great variety. Mushtaq helped me pick out everything I needed, and he was very kind and respectful. He gave us amazing service.
(Translated by Google) RAQUEL WAS VERY KIND AND HELPED US A LOT AND WAS VERY PATIENT (Original) RAQUEL FUE MUY AMABLE Y NOS AYUDO MUCHO Y FUE MUY PACIENTE
Me n my wife are going thru one of our worst buying experiences at this place. Ashley furniture doesnt give a shit about your troubles after you buy from them.Buyers beware if your buying a matress or furniture from here, Its been going on a year or so or moreat this time that we still haven't gotten a return phone call on thier defective matress. When we initially purchased we were happy buyers got a bedroom set dinning table chairs buffet $7k+ worth at zero% was a great deal at that time 2016-2017 +/-, a few years later we purchased a mattress that was found to be defective by thier tech who came to our house and told us and documented to Ashley its self, Ashley says our people will contact you when we are going to replace the defective matress......After a month or more of sleeping on our couches and nooo contact from Ashley furniture we decide to go into the store and speak with the department manager who let us know then that we were not able to return said matress?? After all this time of waiting for a phone call, email, letter well over a month now at that time. We had already purchased a mattress and w folding base for the same amount of Ashleys 1-matress we couldnt sleep on the couches anymore at Living Spaces Since Ashley's dropped the ball I will never buy a Fkn thing from Ashley's furniture I dont care what deals they have All thier stuff isnt perfect either. Its as though because they know we bought else where they are forcing us to stay with said matress and force us to have to do business with them like we're hostages. They want to give us store credit that we dont need or switch. And still no contact from them but a bill for defective shit thats still sitting against the wall in my living room what a fuckin sight during family gatherings, Thanksgiving and Christmas.Since Ashley clearly doesnt care about us they have lost our patronage.
I had an amazing experience buying my bed, Mushtaq helped me choose my bed that would fit best and also helped me arrange my delivery. I will come to this Ashley's homestore again.
Edward good
Patty provided great customer service.
Ashraf help us today, he was great and guided us through the store. We will back to get a dining table 👍🏼
Jay was amazing helpful and very knowledgeable
Great experience at Ashley store in San Bernardo/Colton store. We were looking for a bedroom set for my daughter and Kabir did an amazing job helping my daughter decide on the best mattress and the bed set for her. Thank you Kabir for your patience and your help!
Mushtaq approached me and helped me find my perfect furniture. He is one of the best sellers ashely has to offer, and did everything he could to give me an amazing customer service. I will definitely come back to Mushtaq and buy more furniture. He truly one of the few people who gives the best service.
Mushtaq very helpful and when you come ask for Mushtaq
Mushtaq had great customer service and helped me with exactly what I needed. Great guy!
Mushtaq helped alot
Mustaq was the best sales person i’ve met
Mushtaq was the best
My husband and I went to this location twice. They have more items on display. We met Myra Tan. She’s warm, friendly, and very helpful. She guided us through the whole process. She gave us time to look around, made recommendations, and was patient with us. Overall we got a great experience with her and the whole store! Highly recommended!
Excellent sell man Josh. Aguilar. Go to him. He
I came to Ashley again because they always have good stuff in stock and ready to be delivered at your convenience! Pattie was really patient and help with ALL questions which I know were many! Thank you so much Pattie definitely will be coming back.
Mushtaq helped us buy a beautiful marble table. Very good customer service.
Myra Tan, greeted us with a warm smile. Gave plenty of options with no sales pressure. We will definitely will come back to complete our purchase.
Raquel Corona was amazing and patient. We love our new couches and living room set. Service was excellent.
My grandmother and I came into Ashley Furniture to purchase a bed for my grandfather. We were assisted by Pattie B. She was amazing, very helpful, attentive, and kind! She helped us purchase exactly what was asked for. Thank you for all your help!
Julia and Connie were amazing , so helpful and worked with me and my husband. So excited to see my new dinning table
Hyam, was excellent is so many way. Her customer service skills are expectational and she took the design of our apartment into account and found the perfect furniture piece for us. I recommend Ashley and Hyam sincerely for all your furniture needs!
Ralph was good, he helped me out with everything.
Came in today and was greeted by Kabir he was super helpful if i can give him more then 5stars i would was really patient with all my questions and concern . Helped me messured and fixed my concerns and problems ! Totally recommend him and recommend this store love it always helped very well ! By everyone
Les was awesome! Super cheerful when greeting us at the door. He helped us find the perfect ottoman for a couch we already own. Super kind, funny and very helpful! (:
My husband and Iwere greeted by Miguel with his million dollar smile, I told him I was not happy with my choice , he said don’t worry I can help you ! Well he did I got the bedroom set I wanted plus I walked out with a new living room set, he hustled for a deal for us ! We appreciate all the hard work that Miguel did for us. Thank you once again.
Patty help me with great customer service she went above and beyond to get me exactly what I needed.
Pk helped us out a lot he was very noligible and was amazing
Philip is the best!! Worked with us really well and helped us find what we need quickly and with great care. Pay the man extra!!
The sale with Liz went great. The pick up of the chair at the the warehouse next door was awful. Had to set up an appointment for pick-up which caused me to make a 2 hour round trip drive back to the warehouse the next day. That is awful customer service. I will not be buying from Ashley again.
Raquel was so helpful and kind. She explained everything in detail and broke down the material that needed explaining to the tea. Thank you
Phil was the absolute BEST! A true professional! Patient, kind. Knowledgeable and overall excellent experience!! Would definitely recommend Ashley based upon our experience with Phil!!!!
If you go to Ashley's Furniture see Philip. Very detailed, knowledgeable, and kind. First buyer and he made me feel so comfortable with my purchase.
Raquel was of perfect service. She helped my mother a few days prior to me coming in. She helped her get a bed set and then helped me a fee day after, made sure the delivery came together for both us. She made sure we received the best prices on both. Tested out all the mattresses until we were satisfied. If anyone needs help, be sure to ask for her. Very, patient, kind, insightful and helpful.
Great customer service
Patty helped us find the right table. Thank you patty.
Great service thanks Chris for the easy foundation exchange
LES IS THE BEST !
Ashraf was very attentive and helpful. Thank you!
Mushtaq IS THE BESTTTTTT!!! Very helpful and patient . Helped us with everything we needed , worked with our pockets . Answered every question we had . Go to him ask for him when shopping for your home goods
Ashraf was very patient and helpful with us my father went in looking for a bed and he left satisfied 1000% he’s a happy camper but Mr Ashraf was patient and helpful and detailed with everything and he listen to my fathers wants. Thank you Ashraf from Ashley from Colton, Ca.
Kabir You were a huge help and very patient with our questions. We appreciate you very much. Thank you Kabir.
Raquel made my shopping experience so easy and helped me with any questions and concerns I had.
Raquel was very patient and helpful during our visit. We really appreciate her help looking for our furniture and mattress for our new place! Thank you!!
Today we came in to purchase a new mattress for me and my partner. Although we left with more than we went in for, we received exceptional service from Francisco and Les. Les greeted us as soon as we walked in the door and helped us with all the back and forth me and my boyfriend went through. I think we got killer deals (even though I paid twice as much as I was hoping for). I felt very well taken cared of by Les because he showed me all my options ranging from less than I wanted to spend to over what I wanted to spend. I would be back to this location and if you're here ask for Les and have Francisco help you out!
Myra and Phil were great in assisting us with all our needs and answered all our question. Can’t wait to enjoy our new bedroom set
very helpful and help with our interests great experience
Great customer service by Ali, gave us everything we wanted and made the process quick and simple.
Went home with a new bed this Ashley store has Great customer service, Miguel was the associate who helped me and answer all the questions I had and ended purchasing the things I needed. Definitely recommend this place if you need any furniture for your home. 10/10
Thank you so much Ashraf I really appreciate the help, can't wait to get my bedset thank you so much 10/10 service
Change of review* This Ashley furniture store messed up my order from the previous day (2-21-24). Was told I was getting a quote discount but was in fact a different product. I returned 2-22-24 and that’s when I found out upon pickup it was a different product than what I purchased. Went inside and had them fix it, was told I was going to be charged the same price for the inconvenience but yet still charged regular price instead. Wait time was 30min but waited 2hrs. Was at pickup waiting for my item when it was on the floor the whole time, worker was to busy talking to his co worker instead of just giving me my item. This was my first and last time coming to this furniture store. Thanks @ashley furniture
James Babatunde was the one who helped me out. He is the textbook definition of a wonderful salesman, he was non-pushy and helped me find the couch I always wanted. He has a great sense of humor and shows that he works hard to make sure the customer is satisfied. Truly a wonderful salesman and great guy. If I ever need furniture, i will know to always go to my friend James. Cheers!
Bella was extremely nice and showed all the mattress for a given price. She also answered all our questions as well.
Josh was amazing!! Super helpful, super knowledgeable and an absolute pleasure to work with finding what we needed for my mom. Will work with him again!!
Pattie gave best costmer service. Really appreciate her patience with us because we were changing our mind with choosing stuff . But she really help us out.
Great service and beautiful furniture! Steven is awesome! Thank you Ashley furniture.
It was a very pleasant experience with Julia, She made it really wonderful and enjoyable buying experience.
Pedro, went beyond to make sure i was getting the right furniture and great customer service A+
Erum provided excellent customer service. Thank you!!
Very helpful and answered all my questions…
Excellent customer service !!! Please give Myra Tan a raise , she’s awesome !!!!
Phillip was very helpful. Definitely recommend.
We were helped by Raquel and made sure we got the best deal. Thanks Raquel!
We were assisted by Raquel and made sure we got the best deal! She vas very nice and helpful. Will definitely recommend her to my family and friends. Thank you Raquel!
Ashraf was so helpful in finding us chairs that would help us with an upcoming baby and longevity!
Mushtaq was very kind & amazing! He was very patient and showed me many options to help me find exactly what I was looking for. He helped me find the perfect bedroom set . Thank you Mushtaq for your great service . Also this location has a wide variety of really nice bedroom sets!
Philip is an amazing salesman. He helped my husband and I with our new room set. If you or any of your family members are looking for any type of furniture, Philip is your man.
Philip was very helpful I would recommend if anyone is looking for furniture Philip is your man to go to
(Translated by Google) Robert tenak (Original) Robert czynszak
Julia excellent
The help that we got was great. Very friendly and helpful. Let us choose and decide without pressure but was immediately there whenever we needed help.
Mr Ashraf serve us and we are very satisfied with his service. Thanks Ashraf.
Patty was great ! Very helpful and understanding of our needs. Super friendly
Homa was exceptional!! She took her time and answered all are questions. We initially had gone to the Victorville store where we live and once we were ready to purchase they changed prices on us and kept giving us the runaround. They said they’d price match and once it was said and done they refused to help us on a 3k sale. So we drove to Colton and gave them a 7k sale in the end. We will continue to drive to this location in the future.
Ashraf was great! Always feel valued here.
Good
(Translated by Google) Excellent service from Mrs. Raquel (Original) Excelente servicio de Señora Raquel
Aziza was amazing helping us chose our new couch! Very friendly and let us explore the whole store to be sure what we wanted
Miguel L. at Ashley Furniture in Colton was helpful and very patient to my specific needs. He provided great customer service and was knowledgeable. I am happy with my purchase and will be back again.
Robert was amazing! Best salesman ever!
Thank you Josh for assisting with our purchase, you answered all of our questions and concerns. You made our experience easy with your great customer service.
Awesome experience Mr Ashraf was such a great help. He answered all our questions and made us feel so comfortable.
Orestos from Ancinma was a great help he knew the whole store and helped me find great pieces in my price range. Ty!
Patricia was awesome, informative and pleasing to speak to
We were help fast and very informative.
Pedro Vostro was so good. I'm disabled he took his time. Made sure I was comfortable. If you have employees recommend him. I got everything I needed.
Julia Iglesias was really helpful with us ... so looking forward to come back soon
I freaking love Ashley Furniture… the best quality and great customer service. Please ask for Phillip Sequeira, he’s such a nice person, very informative, and pleasant. Thank you for your help
Mushraq he very help and professional never felt pressured.
Very good job, felt comfortable dealing with les from colton store
Straight forward friendly people 👍
Jennifer was super helpful and helped us get a new couch and dining table! She was awesome from start to finish and helped us find the best price! We love our new furniture!
Great spot. Been shopping for beds a few days now, best choice I made was stopping at Ashley's. Friendly staff and knowledgeable. Ask for Josh, extremely helpful doesn't try and push anything on you. Asks for what your looking for and shows you exactly that!
(Translated by Google) Are (Original) Erum
Raquel, was the best! She was very helpful. Helped with all our needs. I recommend her to everyone. Great job! We love our new furniture. Thanks Raquel. Ps. Very helpful picking out the perfect sets.
Great service nice and friendly people awesome experience Miguel luna defenetly recommend him for all your needs
We came in for a basic mattress at the Colton location. Myra helped us out and answered all of our questions and concerns. Ended up upgrading to a top of the line Temper Pedic with adjustable base at a great monthly payment with a 10 year warranty. 👍🏽👍🏽 Connie the manager was also a TREMENDOUS help. Thank you we will be back!
Raquel who works at the Colton store was very helpful in assisting us with a bedroom set for my son. She was very friendly and delivered great customer service throughout the time we were at the store.
Myra was very helpful! Shopping was easy and quick! She had a very helpful and positive attitude!
Daniel gave me great customer service. Thank you very much.
My wife and I enjoyed our time with our sales person…
Aziza was amazing great customer service , very knowledgeable of the product, supper friendly !
Was helped by Miguel. He was very helpful and took the time to hear what we wanted and recommended options based on what we wanted.
Connie and jahira did a great job
Attentive to detail yahaira was and helped tailor my needs. Will definitely not mind coming here again.
Great service from Ashraf! He was very knowledgeable about Ashley’s products. Didn’t expect to buy when coming in.
Pattie was very nice and direct
Very great experience today with Myra. She was super friendly and helped us find what we were looking for. We came in looking for a mattress and found just what we were looking for. She took time in explaining to us the prices and we even found a nice bed frame to buy. Would come back again with Myra.
Great experience with Myra. She was very friendly and provided us with the information we needed. Would come back with her again.
Mrs. Raquel attended to us and the truth is she was very kind, patient, friendly and answered all our questions. Thank you for your kindness.
Great customer service. Was helped by Ali.
(Translated by Google) Very good service, very friendly staff (Original) Muy buen servicio el personal muy amable
Ashraf was very helpful. He catered to our needs and budget. Will send our friends and family to him.
Kabir
(Translated by Google) Raquel very kind and attentive, very patient. (Original) Raquel muy amable y atenta, mucha paciencia.
Great service quick Myra tan
Phillip Seqeira was a great help. Good deals. Good inventory. Updated since last year.
Labor has great customer service his a great guy to deal with friendly and helps so much with what ur looking for, awesome guy to come see recomemd it. 👍🏼👍🏼
Musta was very helpful .He answered my all questions
Mushtaq ahmad Great service I ever received
We had great experience at Ashley's. Patricia is awesome and very knowledgeable. Our entire purchase experience was simple and clear.
MUSHTAQ
Phillip is always very helpful.
Great people very respectful .lovely experience will do it again
Robert was really nice and helpful. He went above and beyond. Everyone here was nice. The prices were a little high, but the quality is there.
(Translated by Google) Thanks to Miguel for his good attention, for his time and patience. We feel very well advised. (Original) Gracias a miguel por su buena atención, por su tiempo y paciencia. Nos sentimos muy bien asesorados.
Mushtaq Ahmad, Great service fast & friendly!
Myra was very helpful! The process to purchase what I needed what so seamless with her help.
Mushtaq was very helpful
Mushtaq no good
I am extremely grateful to have had Robert as the sales person at Ashley‘s furniture at the Colton location . He truly helped me select what I needed and was very patient waiting for me to decide what to purchase and to set up my pick up time.
Just finished a transaction with Pedro. Such a smooth process and he was so helpful, patient, and a joy to purchase from. Such a kind individual who took the time to listen and explain everything to us. Definitely purchasing from Pedro again!
Myra tan wonderful sales person,very helpful
Good sale person great personality Myra Tan
Kabir was wonderful and very helpful!
(Translated by Google) wonderful help? Thanks to Jay Perez for his help (Original) marabillosa ayuda? gracias a Jay perez por su ayuda
We had a great experience at Ashley Furniture in Colton. Pattie the Sales representative was great with helping us pick exactly what we were looking for and had a great customer service. Connie the store Manager was also great with helping us make a good purchase and was great with customer service! Very happy over all with both of these 2 wonderful ladies! 😊
Daniel did great
Julia from Ashley Furniture was amazing, so helpful, not pushy, relaxed and made me feel at ease.
As soon as we walked in, the staff was friendly. Robert assisted us and went above & beyond! He explained everything in detail & helped us decide what furniture was right for us. The managers even helped and were super helpful. Definitely will be back!
Good service
Aziza was great, she was patient with me as I looked for the the items I wanted. She didn't rush me and was very helpful in pointing me in the right direction. I appreciate the time she spent with me as I finally found what I wanted. Thank you
(Translated by Google) Phillip good service (Original) Phillip buen servicio
Thank you Philp
Raquel
Amazing sales person Julia
Patty was great. Very helpful and had patience , because I was so indecisive. Thank you patty
MUSHTAQ , has great customer service and is very helpful 👍 😊
Mushtaq
Julia Iglesias did an excellent job showing us various furniture that fit our description. she insured to speak in both languages, English and Spanish to make sure my mom also understood what she was selling us. She spoke in a very friendly tone and made to sure our experience was great.
We came in today to find something for our small home, and we were welcomed by James immediately. We were tied between two couches, but he reassured us and reminded us of what truly matters: what makes us happy. He was knowledgeable and friendly, which is what I particularly enjoyed about him. I am so glad I chose Ashley Furniture. I am very confident in my purchase and look forward to my new edition. Thank you James for your excellent customer service.
We are looking for a new furniture for our new house and Patty was so excellent showing us different types of furniture and dining set, bedroom set. She’s a great help to us. Thank You so much patty♥️
We walked in today and were helped by an awesome associate, Mushtaq. Very personable man that not only was friendly but was also very knowledgeable.
Great! Fast and knowledgeable
Julia is great!
I came to Ashley looking for living room furniture. I was greeted immediately by Patty. She was awesome. She showed me options geared towards my style. Patty was also kind enough to give me space to look around solo which was nice. She’s very personable and pleasant to work with.
Mushtaq was very helpful!
mushtaq very helpful n nice
I have been coming to the Ashley’s here for over 5 years and have always had a good visit. Ashraf was extremely helpful with my visit today. Not too pushy , just enough. Would definitely come again. I took home 4 dining chairs and a bookshelf. I am very happy with my purchase.
Mushtaq was great today. Helped out a ton. Highly recommend him for your buying needs.
Patty was of great help today! She was extremely patient and went out of her way to meet our furniture needs. So grateful for this experience today!
Patty was outstanding meet us at the door and walked us to everything we wanted and closed us out with all we wanted she is fabulous
First time buyer. Went to Ashley (Colton location) for my living room set. Many thanks to Ashraf for Excellent customer service! I got the perfect living room set and I couldnt be happier. I will definitely be back!!!
(Translated by Google) Hello, how about excellent service and happy (Original) Hola qué tal un excelente servicio y contento
(Translated by Google) Pedro helped me very well (Original) Pedro me ayudo muy bien
(Translated by Google) Very well thank you (Original) Muy bien gracias
Mushtaq Ahmad helped us. It was quick and easy. Thank you.
Ms. Pattie has nice customer service and we appreciate her. Thanks
My visit to Ashley’s furniture was great, Robert was very helpful he helped us fine the right bed frame and night stands, he was patient, great at communicating, we can’t complain we recommend him
Miguel is great, respect is earn, he earned my wife's and mine. Really patient and knowledgeable with the product he sells. We are planning to return and will look forward to deal with him again. If you ever come to Ashley's furniture look for him
Ashraf helped us find a sofa that was great for our living room. We were satisfied by his service and helped us add to our delivery. Great service, thank you!
Phillip helped us out and has great customer service
Ashram helped us out today and helped us find everything we needed! Thank you for your wonderful service!
This was a very good experience. Josh A helped me to find the right stuff. Very knowledgeable and wonderful manager Connie.
Myra Tan in Colton was amazing!!! Very friendly and helpful, ask for her.
Great Customer service by our sales rep Samuel, such a great help on finding the right dining table and sofa for my grandma at a great price.
Mushtaq Ahmad was a pleasure to work with. No high pressure sales. He worked with us for 2 hours and we are completely happy.
Mushtaq was very pleasant and patient with us during our furniture shopping
Philip Sequeira did an amazing job getting us our living room and dining set for our new home! Thank you!
James Babatunde the best!! No pressure
Mushtaq Ahmed was really helpful and very on top of getting a sale through.
Mushtaq Ahmed, Fantastic service 🙌
Liz was very helpful making the experience ran smoothly. Delivery was great! Both gentlemen were very professional, courteous and prompt with timing. Even fixing the rug as he left out. I forgot their names already sorry.
Had a great experience purchasing my new sectional. Robert “Robbie”, was very helpful and patient as I was indecisive with my options. Personally, I believe he has great taste in fashion and decor which helped me make the best choice. Thank you Robbie!
Mushraq was amazing very quick and easy process. Also had many other options!
Myra did a great helping me find the furniture I needed!
Liz was Amazing Great customer service!!!
Hyam and Connie - great service and helped get an issue resolved over a discontinued item
Liz was awesome great customer service ❤️
Mushtaq was very helpful and will be coming back
Mushtaq was very helpful and patient. Assisted my wife and I with finding the perfect recliner. Great work, Mushtaq.
Mushtaq was extremely helpful and had awesome customer service. Would recommend for anyone looking for furniture.
Yajaira is the BEST!!!! She is very patient and very intuitive. She took great care of us and made our buying experience a breeze.
He help to find what I need 👍
Mushtaq was very informative and helpful in finding our new couch!!!
Mushtaq Ahmad. Very friendly. And answered all questions.
I came in Nov 2023 just to stop by and look, Patti approached me very well by introducing herself to me . She gave us a tour of choices and stepped away to give us time. She is an exceptional wonderful person to shop with she never made us feel like she was pushing anything on us. Very pleasant quality customer service . She has great communication skills . Patti made me feel so comfortable that I decided to come back today to process my order !! Patti is a GOLD ⭐️ . Ask for Patti if you are shopping in the Colton store you won’t be disappointed!!
Ashraf was wonderful. Very helpful and knowledgeable. I would recommend Ashley again.
Al is the best sales rep at Ashley’s furniture in Colton, CA! He keeps it real on the prices and he works hard to get everything you want in your price range! He’s polite and he’s funny! Alarm us feel really comfortable shopping for our bed set. He deserves a promotion 👍🏽 thank you so much Al for everything you did for us today!
Patty did take good care of us during our visit
I was helped by Raquel Corona at this location. She was amazing, let me take my time decided and was able to get me the best deal on a great couch and table! Super excited, thanks again Raquel!
Mustaq Ahmad Very nice and helpful !
Musta Ahmad was so helpful today he was a wonderful salesman
Smooth purchase experience at Ashley Colton. Huge store and lots of beautiful pieces of furniture. Yahaira was professional and helped us choose the best options. She and her manager were attentive and worked with us in ordering our beautiful classy bedframe, mattress and living room set. Thank you!
Pattie was very helpful and very professional. Awesome experience and very fast .
Pattie did a great job. She is courteous vet patient. She welcomed us with a 😃. Thank you Pattie
Raquel Was a really good helper
Raquel was great!
ashraf vas very patient with my wife and kids very knowledgeable about the materials and very informative about what would look and fit good in our home
Josh Aguilar was friendly, professional and knowledgeable. Thank you for the great customer service.
Pedro is so awesome. He was beyond helpful and extremely patient. I appreciate his honesty and the ability to not feel pressured to make a purchase.
Ashtaf was very kind and helpful
Great deals and quality
Great experience with Al.
Mushtaq Ahmad Great service
Mr James was very educated in his demonstration of the product.
Yakarta had great customer service, was able to answer questions and available at the right time while still giving us the space to browse the store privately without feeling like someone is hovering over us.
Had a great experience with yajaira. She was very patience, and attended our every need and help us select our couches. I would highly recommend her to family and friends.
Daniel was very helpful with all our purchases today!
Raquel helped us today. Greeted us with and was very polite and professional. She helped us made a great buying decision today. She answered all our questions. Thank you Raquel ! Looking forward to coming back.
Very good experience
Pattie is the great person. She was really helpful.
Myra is amazing
Mushaq he’s amazing!!!
Myra was the best. Super helpful, friendly and knew the inventory and exactly what I was looking for.
Lester was very helpful.
Chris Duran was a very kind and helpful to help me with my new sofas and mattress. Because of him I will be back to by my tables. Thank you Ashley's for having such a great person helping me.
Mushtaq was very helpful
Mushtaq has great customer service
Chris was very helpful and resourceful. He made sure we were satisfied with our purchase. He was also very knowledgeable on what we wanted.
Steven was amazing and helped us find our perfect couch. After trying out soo many couches he took out his measuring tape and ensured that we were satisfied and helped out vision come true.
Raquel was absolutely wonderful to work with. She showed me several options and was very patient with my decision making process. Thank you Raquel.
Raquel is awesome! Totally helpful but hands off when needed. Loved her sales support style and input.
No pressure shopping! Thanks Raquel
Kabir our salesperson was excellent, no pressure, great selection
Myra was very polite, understanding and very patient. She introduced herself upon entering the facility. She answered all my questions. Gave me the answers I needed which inquired me to make a purchase.
Sham was so helpful and kind. He got me in and out in 30 min.
Liz been is very professional since we got to the store , she answered all our question and made sure we felt secure about our purchase. Totally recommend anyone to Liz
Miguel L . was very helpful, patient, & very friendly. First time buying at Ashley’s and my experience was great. Very good customer service 10/10.
Mushraq Ahmad Greatest service l ever received
Pk Was very helpful a made everything very easy for us!!!
PK was the fastest and most helpful worker 🙏🏼
fast amazing service
Great experience with Mushtaq, Ahmad. Very patient
Mushtaq very professional very helpful
(Translated by Google) Raquel was a good person who treated us with great kindness and a great person, God bless her and a good salesperson, appreciate her. (Original) Raquel fue una buena persona que nos atendió con mucha amabilidad y una gran persona que Dios la bendiga y una buena vendedora apréciala
Homa was wonderful. Thank you.
Thank you Mushtaq for your help. Very helpful and informative
Raquel helped us, she was absolutely amazing and got us set with everything we needed!
Patty was amazing and extremely helpful with everything i needed!
Mushtaq was very helpful and assisted us with finding the perfect couch and dining table.
Mushtaq ahmad
Raquel is the best i do recommend this store she was very helpful and Profesional
Awesome experience and Miguel Luna was professional and engaged. He was knowledgeable and answered all of our questions. Thank you Miguel….we will be back and appreciate your support!
Sham gave mee ccellant service
Mushta was great! Very helpful and quick.
Great service would recommend! Mushtaq made the shopping experience easy and fast with no pushy attitude and exceeded my expectations in knowledge and friendly customer service!
Mushtaq was so helpful and kind. Helped us find a kitchen table right away and showed the many options we could have. Loved my experience.
(Translated by Google) Good attention from Miguel and we left with pleasure (Original) Buena atencion de parte de Miguel y salimos con gusto
(Translated by Google) Miguel is a very good seller. Excellent work. Professional in his work (Original) Miguel es Muy buen vendedor. Excellent trabajo. Profesional en su trabajo
I enjoyed my experience here, Raquel was very helpful and gave me multiple choices until I was comfortable with my decision.
Sales Representative Mushtaq Ahmad and Alfredo were the best. We received excellent service and we highly recommend that you ask for him.
Great experience with Shawn.
Great service!
Les was super nice and helped us pick out all new furniture for our house :)
Erum was very helpful. She helped us to choose best patio furniture..
Rick, not only exceeded our expectations but he was very pleasant and gave us great customer service with going the extra mile for our needs.
We’ve been loyal customer of Ashley and been going to this place since we bought our house. Customer Service is always great. Our agent Aziza is also helpful on our furniture needs and very accommodating and lots of patience. Great customer service! Thanks again Aziza.
Patty was very helpful, she approached and answered my questions and interests with the piece of furniture I was looking for. Whole experience as a customer was pleasant.
Miguel and Connie helped me out dramatically. I strongly advise anybody looking for any home furniture go to Ashley’s!!
AL gave me an oustanding service very quick and suggested all the furniture that will fit my descriptuon walked out as a happy customer ...
Julia was great!
Our sales representative Edward Wassef was terrific! He was very helpful, but not pressuring.
Bad customer service .
We are always extremely happy with our purchases in ashley furniture
Had a great expirience, thank you Ed Al-Helo was amazing, very polite, patient and helpful.
Philip was very helpful and courteous. Keep up the good work!😇
Was helped by Hyam. Awesome service.
Christopher Durán Patiently and kindly was a great help on choosing my furniture. I highly Ashley furniture! Good prices and great staff.
(Translated by Google) Excellent service. Julia is a very kind and helpful person. She attended to us in Spanish (Original) Excelente servicio..Julia es persona muy amable y servicial. Ella nos atendió en español
Miguel Luna was very friendly, patient and informative. Good customer service
Julia was our Customer Service Representative, she was very helpful and pleasant. Such a great great experiance.
I got a nice bookcase from Ashley’s, oak wood, $400, just what I was looking for. Good service
Both Katherine and Erick provided great customer service. They showed us different style couches as we were unsure of what we wanted and eventually found something we loved.
Jennifer was GREAT! I am very happy with the service I received. This store is huge with a awesome variety of furniture to meet everyone individual style. I will be returning here for all future furniture & decor needs.
Eric was very informative and nice to work with
Mushtaq Ahmad Great service very helpfuul
Patty was amazing ! Super supportive and respectful of our times. She answered every single question with a smile on her face
Patty was extremely nice! We will come back next time to get our things with her.
Myra Tan was just amazing that’s why we did the purchase !!!
I'm extremely dissatisfied with my recent experience at Ashley's. I was charged an additional $1300 for a couch, and when I reached out to their customer service, they couldn't provide a satisfactory explanation. This lack of transparency led me to file a dispute with my credit lender, as Ashley's was unhelpful in resolving the issue. Disappointed with the service and the unnecessary financial burden imposed.
Very friendly and helpful, it was a pleasure doing business with Robbie!
Thank you Robert for going above and beyond in helping us purchase our furnitures! Would definitely come back for such a wonderful shopping experience.
Excellent Service, friendly and knowledgeable!!
Les was very patient with us and helped us find a desk
Excellent service and quality furniture
Chris Duran was a professional salesman, he answered all my questions and listened to what I was asking about what I was looking for.
I went to go look for a couch and we were having some trouble deciding between different couches and payments and Philip Sequeira really helped us out with being very patient with us and providing great explanations and helping us get the best deal. I’m a very indecisive person and he was able to get me to make a decision so that’s huge lol. Thank you!
Walked in and had great help from Phillip Sequeira! Helped us pick out the perfect couches while giving us measurements and making sure it was within budget. Never felt pressured and felt like he was always there to help when we needed it! Definitely will be coming back in the future!
Mushtsq Great service
Erick was very helpful and had lots of patience with us making a decision. Professional 100% I recommend going to Ashley's and asking for Erick.
It was so helpful. Kabir assisted us and made our experience very nice and easy. Katherine, manager was awesome! They were both great to work with! We will definitely continue coming back to Ashley furniture Colton.
Edward Wassef is very professional, friendly, patient and not pushy and very knowledgeable and helpful. A definite asset to your company.
Ashraf was great . Excellent customer service. Ask for Ash if you want to be taken care of.
Mushtaq was an excellent help. Thank you
PK was very very helpful and friendly. He is my go too guy ask for PK
Mushtaq was awesome and helped me with all my questions and furniture needs
If I could give more than five stars I would! Our sales rep Miguel was the best. As soon as we walked in we were greeted and were asked what we were looking for. He showed us many different items, we were there for two and a half hours and he didn’t complain once. His customer service skills are amazing, and he doesn’t pressure you into purchasing anything. One thing I appreciated about Miguel was how transparent he was with my family and I. Thank you so much again Miguel!
Excellent customer service. Always helpful and informative. Philip (sales associate)
Homa is just like her name. She made me feel at home. Very helpful.
Miguel was SO helpful, patient and accommodating! He helped us find the perfect dining room table and chairs for our VERY specific requests. We knew exactly what we were looking for and although the perfect “set” didn’t exist as is, he helped us create a specific solution for our needs. So thankful for employees who go above and beyond to serve and support customers! Very happy with our experience here and we will definitely be back for future furnishing needs thanks to Miguel!
It was great at Ashley super easy and there’s a lot of stuff on sale. Ikea is definitely cheaper though
Very pleasant
Pattie was very kind and everything was fast and well explained
Great stools and customer service from Patty!
I love your store.Good customer service, beautiful scenery and nice furniture. Thank you Ali for helping me, most appreciated. 😀
Erum was a excellent non Hassel sales representative. She helped us completely from beginning to end. Very professional.
Excellent customer service. Very helpful and friendly. Thank you Robbie
Mushtaq was super helpful! Got all the things I needed
Thank you Ashley Team for the on time delivery and replacement of my Mattress. I know sometimes somebody will drop the ball but glad it got corrected promptly .
Sham was very helpful and insightful. Didn't rush us when looking around. Recommend 10/10.
Came in no pressure to buy. Answered all questions correctly. Phil worked hard to get us the best price for our couches.
(Translated by Google) Ms. Julia was very kind and very attentive to us, very professional (Original) La Srita.Julia, fue muy amable y muy atenta con nosotros,muy profesional
When we first arrived, my husband and i were greeted by salesman Chris. When we asked about looking around ourselves and that we would find someone when we had questions, Chris was adamant about saying to ask for him. Chris came off a little pushy, which is offputting. The pushiness put off by salesman is what keeps my husband and I from shopping at Ashley Homestore. Salesman Josh eventually helped my husband and I find new living room furniture at our visit today and he was very nice to work with. He was not overbearing or pushy, but just politely asked if we had any questions as we were looking around. He answered our questions and gave us different options to look at until we found something we were happy with.
Very knowledgeable and patient
The sales associate was amazing. professional, reviewed my purchase, confirmed my identity for my financing purchase (this was a plus for me!) to ensure and confirmed my selections. she really made the process easy! Thank you!
Ashraf was friendly and helped me with a smooth purchase process
Everyone was helping us, If you come to this store ask about ashraf he’s the best!
Ashraf was perfect ! Thank you so much Whenever u come Ask for him he’s best
They were so helpful and worked with me to make my purchase amazing
Patty was a tremendous help in getting me the recliner I needed that same day! She was professional and understanding.
Ashraf great advice on product quality.
The sales person was kind, respectful, and very knowledgeable. He knew what I was looking for.
Great experience! Mushtaq Ahmad was very helpful and friendly.
I was avoiding Ashely because I heard it was expensive but when I went there I found that the prices vary and the quality of the furniture is amazing. The sales person, Ashraf, who helped us was amazing and very patient and professional. He answered all my questions and helped me with selecting what I need it while keeping me in the budget that I wanted. I really recommend you to go check out the store. I will post pictures once I get my order!
Phillip was helpful and efficient. We appreciated the good service..
Great Customer service
Clean beautiful store. Promptly greeted. Phillip was knowledgeable and helpful.
Patricia was a pleasure ..she was very knowledgeable,patient and a great listener.
Came in today to Ashley's furniture looking for a new living room set. First time at Ashley's, I was happily greated by Myra Tan. Such a great attitude and personality help us find the perfect new Living set. Left very happy with our purchase.
A great experience Liz was so kind and helpful.
Ask for patty! My husband and I walked it and was welcomed from patty , she showed us what we were interested in and overall had a great experience
The furniture we purchased is good quality. Only complaint is you need to have more availability for same day pickups. We purchased (4) small items at 1pm and all items were in stock. We called the pickup appointment line but there were no appointments open that day. We had to drive all the way back on a different day to pick up. It is an inconvenience and improving this would make paying customers happier leaving the store.
Fantastic service Great sales people: friendly, very knowledgable, no pressure. I’ll return.
Liz at Ashley’s took my phone order triple checked my ordered for me. I asked for the impossible of next day delivery and Liz and her team delivered exceptional communication delivery team was awesome Liz is awesome. Highly recommend Liz at Ashley’s 100 times. Thank you and merry Christmas
Paty was great! We got new furniture 🤩 thank you
Taken care of quickly.
Very pleasant and helpful
The best service Pedro castro
We had a wonderful experience with Erum today. She was very helpful and knowledgeable on everything we had questions for. We definitely will be back soon because of this. Happy holidays Erum!!!! Thanks again for everything.
Brought a carpet but the store does not accept returns, only corporate office can decide. ??
Pattie helped me and husband with our furniture shopping excellent service very attentive and helpful if you shop here I recommend working with pattie
Patti was a pleasure working with, she was very knowledgeable and provided excellent professionalism and was warm and inviting! Thank you Patti for our great experience!
Worst company I've ever done business with, I would give negative stars. NEVER again I will never do business with your company again!
josh Aguilar was an excellent person made an awesome friend today!
Pattie was an absolute gem, very knowledgeable and really helped me out! Will Forsure come back to her for my furniture needs
Robbie help us great customer service thank you
Worst furniture store ever. Beware of doing business with this company. Steer clear of this company.
Excellent customer service! Very helpful and very polite found everything I was looking for! Thanks to Raquel!
Our sales rep James was amazing! He gave us our space while still staying close if we had any questions. Never felt like we were having to run away from him. He was never pushy but still made sure we had all of the information needed. Definitely recommend you ask for James when you go into this store!! This stores size is also amazing!! So many different products to look at and choose from! Great price on a great quality of sofa! Only complaint is that I wish shipping wasn’t so far out but that’s not always something that can be controlled!
Robert was immediately welcoming to us. He gave us space to look around and we never felt pressured to buy. He was attentive and helpful showing us all our financing options.
Good customer service, Patricia helps a lot with credit increase I would recommend her
Raquel was great! really helpful and explained everything really well.awesome customer service!
Update:Unfortunately the company pushed back our order twice and was not going to have it to us until well into the new year so we had to cancel our order. Nothing was offered to assist and no time line was available and they said it could be pushed again.We ended up going to Jerome's in Ontario and got our couch delivered 2 days after we went in.Our sales rep James was amazing!He gave us our space while still staying close if we had any questions. Never felt like we were having to run away from him. He was never pushy but still made sure we had all of the information needed.Definitely recommend you ask for James when you go into this store!!This stores size is also amazing!! So many different products to look at and choose from!Great price on a great quality of sofa!Only complaint is that I wish shipping wasn't so far out but that's not always something that can be controlled!
(Translated by Google) Mrs. Raquel was very kind to my husband, we need more employees like her at Ashley Homestore!! We are happy we will return without a doubt!! (Original) La seńora raquel fue muy amable con mi esposo nesesitamos mas empleadas como ella en ashley homestore !! Estamos felices volveremos no ai duda !!
Pattie was very helpful in finding just what we needed, very patient and helped us out a lot!
Myra Tan ! The best hands down ! she went above and beyond to help us with our new sofas !
Very pleasent, not pushy, took her time with us and gave helpful information!
Helpful and assisted with saving money on my new dining table
Jay was amazing and very professional. If he didn’t know the answers he would ask and find out for us. Very happy with our purchase decisions and deals😊
Liz was a phenomenal salesperson. Very knowledgeable and helpful. I would highly recommend her for any and all home furnishing needs.
First time coming into Ashley Furniture Homestore today, excellent experience with Pattie’s help! Great customer service, focused on exactly what we were asking for and got us what we need and for delivery in the needed timeframe to boot! Couldn’t be happier
Such amazing customer service. I walked in the store and was assisted immediately. Princess Hyam Zarka helped me find what I needed. She was very knowledgeable and answered all of my questions. I will definitely be a returning customer.
Awesome service by Josh Aguilar
Patty was great! She’s very knowledgeable and helpful.
Sham was very helpful. Great sevice!
The staff was very helpful. Mushtaq helped to figure out about bed sets. He explained the process and provided all details about discounts.
My wife and I were greeted by CHRIS, he was very polite and professional. We told him what we were looking for and he showed us what was available. He took his time with us and was NOT pushy. We had a Great shopping experience.
Patty was very helpful today. She greeted us with a friendly smile and asked how our Thanksgiving was. She made it possible for our delivery to be made when we wanted.
Les was great and helpful. Found the sofa we needed.
They made shopping so easy. I It's an awesome store and I recommend it for everybody. Somebody needs something for their home. And this is the place you go.
Always easy shop and go , great prices
Helped us find what’s best for our family and made sure he stayed on our price range
We have bought furniture from Ashley in the past but have never got customer service as good as Myra Tan. She did not pressure us to buy but was attentive and helpful when we had questions. She went above and beyond by helping us with some changes after the purchase was made. Great customer service!
Patty Very well with costumer service. Super efficient with every detail. Communication was explicit! Very patient
I walked in and Jay introduced himself and offered his help. I knew what I wanted and Jay took care of me. Got it done fast. Great customer service Jay. You are an outstanding person, great customer service skills and you know how to dress to impress! Thank you very much Jay Perez
Super friendly and helpful.
Huge thank you to Raquel who made it really easy and painless for us to get a new couch for our home!
Ashley’s has a big inventory of furniture. As soon as we walked in we were greeted by Pierre. He was friendly and professional. He assisted us throughout our search for a new sofa. We appreciate his time!
PK helped me and service was excellent. I highly recommend him. Thank you Ashley Store!
Very good customer service
Raquel was amazing!!!
I had a great experience shopping with Ashley’s Furniture. My salesman Robert was very nice and very helpful. Answered all my questions and concerns with great answers. Will be coming back soon for other furniture.
The saleswoman said I could pickup the order tomorrow! When I called to make an appointment, the recliner was not in stock and might take a week or longer! I am cancelling my order. I was lied to!!!!!
Robert was very helpful and spent the time to explain things clearly. Well done Robert! We appreciate all that you did today
We came in just to browse and ended up buying whole sets of furniture for our new home. We had the best experience with Robert! Robert was super patient, professional and knowledgeable! We can't wait to get the furniture delivered to our home.
Patty was very helpful the second we came into the store. She took her time to help us find the right mattress and made sure we were set up right, even when it was super busy. 10/10
Absolutely the worst customer service, will disappear as soon as you turn around and go help someone else
Steven Camilleri has helped us through a purchase of our Leather sofa set and bedroom set. His demeanor and personal care was fantastic. He spent over an hour with us to purchase all the items. Furthermore, he also helped us buy the mattress too to complete our purchase. We drove 60 miles one way so that we can get the care from Steven. We really appreciate the purchases.
Sham really communicated the attributes of all the furniture we were considering and let us make the choice.
We arrived early on Black Friday morning and Mushtaq assisted us with getting our bed room and living room sets. He was patient and provided excellent customer service. Thank you, Mushtaq and Ashley Store Team for your help!
Mushtaq was exceptional. He explained all details and was not pushy. He gave us space and allowed us to take our time during the whole process. Thank you to Mushtaq!
Here's an update on my review for this sadly overrated furniture store, they delivered my daughters bed finally she paid for them to haul away her old bed, and they said they can't take it because it's not wrapped in plastic who wraps their old bed in plastic and why didn't they tell her when we bought the beds that you need to wrap your old bed in plastic in order for us to take it away so now they keep the money for the haul away but they never took her bed so it's our problem now it's just looking like no stars for these people and they we're rude and asked if they have to put together the frame excuse me. Yes, you're getting paid for that too? never again at that place!!!
We were helped by Patty. She made our experience one of the best we've had at a furniture store. We were looking for a bed and mattress. We went with a Stern mattress and a beautiful frame that fit our needs. Patty was patient and made sure we would have a mattress that would support us for a good value.
This Ashley location has such a fantastic selection. Hands down one of the best Ashley’s I’ve been to. Customer service was great. The only thing I wish Ashley’s would provided, is same day pickup. This location is far from my home, and having to drive back out next day, kind of sucked. But I love the dining chairs I got.
Ashraf did a great job helping my mother with furniture shopping he had excellent customer service, and he answered all our questions. Thank you a lot
Super friendly and very helpful
Im so please with Ashraf customer service I was so happy with my purchases! Can’t wait to see couches in delivery to my place! Thank Ashraf with your help an your patience, explaining everything to me and my family your the best.
We were assisted by Les. He greeted us with a smile and asked what were looking for. He then directed us to the area where they had the recliners. He let us browse on our own, but stayed in the general area until we found what suited us. He then asked if we were interested in other items in their store. We told him we were thinking of replacing our current mattress. He took us over to the bedroom sets and assisted in trying out a couple of mattresses. My husband and I then realized we needed to leave, so we let Les know we would have to buy our recliner chairs and come for the mattress on a different day. Our purchase was made expediately and Les arranged for the delivery. We were pleased with the way Les took care of us!
Patty did a wonderful job with us
Pattie made purchasing our new bed, mattress, and power base so much fun! I highly recommend finding her for your next purchase.
Pattie was exceptional! Gave us a great deal on our couch. Definitely coming back again!!
(Translated by Google) I love the furniture and the very friendly and welcoming staff. (Original) Me encanta sus muebles y el personal muy vien y amable,
The process is quick and easy when paying with cash..
Very good sales rep. Thank you for great service.
Jay was incredible in helping me and my mother with furniture. He provided excellent customer service
Patti was very helpful from the second we walked in the door and gave my wife and I a very insightful walk through of all of the different styles of furniture. All while not pushing anything on us we didn’t want or need. Five stars all the way. Thanks Patti!
Patty was so helpful and welcoming. We will be back again!
Ashraf was extremely kind, helpful, and patient with my husband and I while we picked out furniture! We bought a beautiful desk for a great price. We will definitely be back to buy more furniture from him!
Patty did an amazing job helping us find what we were looking for with patience and a great attitude. Thank you Patty for helping make this experience a pleasant one.
Myra was great! She helped us find the perfect couch and answered all our questions!
Noe, was a great and patient sales person. Letting us do our thing of looking and enjoying our furniture shopping.
Great experience. Patty was wonderful..
Great customer service, very friendly and helpful
Ashraf customer service was excellent. He made sure I got the best sale prices. I’m so happy I got the best deals. Bernice
Myra is great!
Very friendly and fast . Definitely coming back
Pattie was wonderful, her customer service was great, she helped with all of our needs with the furniture we were wanting for our home, she was patient with us with the process of our big decision! It was honestly fast efficient and a fun process. Thank you Pattie! -Collin and Alicia
Robbie was absolutely stunning with his customer service and relatability. It was a true pleasure to have him help me in purchasing my first couch for my new home. I will definitely be coming back for my additional purchases and will ensure that only Robbie helps me! The value that he brings to this establishment is immeasurable. Thank you Robbie !
I love Ashley’s furniture came in on a Saturday to upgrade my sectionals and Sham greet us very warmly and was very patient with us, took the time to show us around and change my order twice since I am a complicated customer. We would give it 5 star, but when we went to make a payment customer service was awful and we had to wait which I was fine until the lady came back with an attitude towards manager and Sham and when she gave me a receipt could not explained how there was an extra fee. Other than that we were pleased with Connie and Sham.
Ali Assadi was a great help with finding the dresser set I needed!
Erum was incredibly welcoming and helpful. I was completely impressed with her professionalism and customer service, as well as from the manager’s attention, I’d definitely come back.
I went to Ashley for a dining table and was greeted and helped by Pattie who provided great customer service she was very professional, polite, and made the whole experience very good.
Great attention from Erum, she was very supportive, helped us find exactly what we’re looking for!
Great experience shopping for a couch and bedroom set. Ali Assadi was outstanding and patient, making sure everything was taken care of and listening to the needs/wants/limits to ensure the best possible furniture shopping experience.
Very polite a nice person Erum
Very friendly staff, Connie and Hyam were both very helpful.
Service was good quick very easy no stress no pushing. Ty Yajaira Cantillano keep it up
Al from Ashley’s is a wonderful person, easy to talk to, very attentive. Greatest customer service I’ve ever had within years. If you need great service you must go to him!!! He’s the best!!!
Mushtaq was great!
Ashram was very helpful and very patient with me and my mother we appreciate everything he has helped us with in Ashley‘s store and want to thank you very much for his help
Excellent service I always come with Yajaira Cantillano for all the service she provide 5 stars to her service thank you.
Patty is a very nice person and very very helpful. She know what she is doing so ask for her.
Pattie was so helpful with us today showed us all around and help us pick out the perfect furniture we were looking for would highly recommend
We purchased a dining room table and an entertainment center from Ashley's. When the table was delivered the corner of the table was chipped and pushed in. The entertainment center top piece was cracked upon delivery. We informed the store as soon as we received them. We have been given the run around when trying to get this taken care of. It's been four days and the only thing they have done is send a person out to take pictures of the product even though we sent picture just like they requested. I will definitely never purchase anything else from them.
We had a fantastic experience at Ashley Furniture today. We walked in having done lots of research and Pierre was very helpful in showing us around and answering our questions. They also have awesome Black Friday deals right now.
Al provided great customer service. Great inventory selection
Raquel was amazing ! She was so helpful and although we did not go with the dream mattress, she still hooked us up with an amazing deal and mattress. We definitely will be going back to her for our dream mattress and other furniture needs 🫶🏽
Myra was super helpful and kind. She really understood what we were looking for and was able to find what we need in a short time. The first salesman wasn’t understanding us and trying to have us buy something we didn’t want but luckily she was able to help us out horrible service from him . Will recommend her to anyone.
Jay helped us out and he was very friendly and helpful.
Great!
(Translated by Google) Super found the bed of my dreams. Good service, friendly and good quality furniture. (Original) Super encontré la cama de mis sueños. Buen servicio, amables y muebles de buena calidad.
Patty was very help and I had a very good experience with her at the store she explained everything to me very well and I was overall satisfied. Thank you !
Pedro was absolutely amazing and patient.
I had a great experience here. I came in looking for a bed, dinning table, and couch. I had been overwhelmed with looking online for the right set and upon my visit, I walked in and Hyam approached me and gave me great customer service. She assisted me and displayed amazing patience with me as I was very indecisive and going from set to set. While allowing me to make my own decisions she educated me on every item. I almost ended up only buying a bedset and dining room set but with God’s favor, Hyam and her manager gave me great customer service I ended up purchasing all three room sets: dinning room, bedroom, and living room. I got everything I needed! Thank you again Hyam. God is so good!! All glory to Him!
(Translated by Google) Excellent service from Raquel (Original) Exelentee servicio de Raquel
Mayra was great and made experience easy!
Patricia was very helpful with great attitude despite me running back and forth trying to choose the items I wanted..Totally recommend you ask for her service !!
Good service from Sham, was guided well and purchased 3 quality beds, a recliner, and 3-seat sofa. Got a 10% discount along Black Friday sale as well. Very nice experience!
Christopher Duran was incredibly helpful and made it easy for us to pick the perfect bedroom set. We will definitely return to this location when looking for more furniture.
We had the absolute best experience. The best help as well. Our salesman was Steven and he got us the couch we wanted! Thank you
Chris Deran was an excellent helper
Patty your experience with me was fantastic and painless, throughly enjoyable!
I had originally gave them a great review. Highlighting Liz our Sales woman as amazing. Tried texting her and leaving a VM sharing our concerns. NO RESPONSE BUT now that Furniture has been delivered. There has been issues we have called a few times. Went into the store a few times.The Manager was suppose to call us back after leaving messages at the store more than onceobviously, they don't care about Customers after getting their money. We have shopped and bought at Ashley's a few times. This time spending$12,000. We will think twice if we need something else anytime soon!!
Chris Duran really helped get what we wanted and was exceptional at helping put our home together! Thank you so much for the hard work at helping put together our home!
Thank you Myra from Ashley’s in colton for all of your help with finding the perfect furniture for our family room.
From the time I walked in the door, this young man was very kind and helpful!
Les had the best customer service. Can’t wait to buy more furniture here.
My sales Associate Steve C. was really helpful, I will definitely go back to Ashley.
Raquel has made it easy and nice throughout the whole purchase.
Excellent seller! Items arrived quickly. Thank you!
Myra ay the Colton store is fantastic! I cannot believe how helpful she really was. I had a short amount of time and didn't want to leave there without a couch and chair and she asked me what I was looking for took me directly to the best options and sent me home Happy with the chair and couch ready to be delivered. She was a great communicator really listened to my wants and such a positive person to work with. Thank you Myra!!
Patty was amazing we love her
most unprofessional store i have ever been to. the manager is not great and neither are the workers. i ordered 2 paintings that took a months to arrive and arrived damaged. all they said was i would have to return them to the store and they would replace them but they would take 2 months again. cristina was was not helpful at all and hung up on me. i know this store is in a sketch area but they should definitely look for better management. unbelievable. please do not visit this store you will regret it. horrible customer service and rude workers.
Went in to buy furniture for our new place and we had a great experience. We found everything we needed and the representative who assisted us Noe Victoria was great.
Raquel Corona was amazing! Excellent customer service!!!! Got everything we wanted and needed!
Awesome service. Kerum is the best
Raquel was very helpful and knowledgeable of Of the products inside and out.
Phillip did a great job! Five stars
Our sales person, Julia, was exceptional and assisted us in acquiring the ideal product for our home. Thank you for a wonderful experience!
(Translated by Google) We are very happy with Myra's service. (Original) estamos muy contentos con el servicio de Myra.
I bought a complete bed with mattress. Sham delivered an excellent service.
I hope this Review helps people think twice before buying furniture from this place on October 10th I decided to buy some recliner sectional couches from this place as I arrived to the store Ashraf a sales representative made contact with me and started showing me a couple of sets of couches recliners etc, I decided to buy some electric recliners and Ashraf was quick to get me approved for the credit. My delivery was set up for a Saturday, I took the day off work just to wait for my new recliners, when they arrived, they were manual recliners and super sti8 , nothing like the ones I tried from Ashley’s showroom floor. I called the store right away and no one could tell me what had happened. So I decided to drive to the store right away, as I arrived Ashraf made contact with me and had me talk to Francisco one of the managers there, he tried to solve the problem by giving me a delivery refund, but told me that the electric recliners that I chose the day of the sale were more expensive even though Ashraf the sales representative and I had gone over the pricing the day of the sale. After that brief talk me and Francisco had I just decided to just get a full refund for my down payment, and have Ashley’s pick up the recliners from my home. The first week went by no one picked up the recliners, I called and asked they said they need to have the couches back in the warehouse so I can get my refund which is totally understandable, they rescheduled the pick up for today 10/28 and no one showed up, I just called and asked where the pick up team was, they said that they were refusing to come back when they never showed up. I’m waiting to hear back from Ashley’s, according to Ashraf a member of management is supposed to call me today It’s been 3 weeks and Ashley’s furniture refuses to give me a refund or come back to get the wrong couches that I did not purchase. I will update my post as soon as I hear back from Ashley’s
Noe and Connie were a delight to work with. This was our first furniture buying experience and it was nice not feeling pressured. We were offered their zero interest payment option and it was easy to apply. My family has bought furniture here before so I decided to come as well. Came again. 3rd visit. Myra was exceptional
Noel and Connie were very knowledgeable and worked hard to help us get our new home together. 5 stars all around!
Excellent service and selections!
From the moment we walked in we received amazing customer service. We just bought a new home and needed to furnish it inside and out. Erum was our Salesperson, she never pressured us or hovered over us. She gave us our space but was always within earshot for questions I made several visit changing my order, she always took the time to work with me. Since our order was quite large she was able to get het manager involved and get us a discount which included a 5 year warranty. This store is highly recommended.
Great service. Ali and Connie were fantastic.
I had an excellent experience at Ashley Furniture. No one was pushy.
I bought the sectional, rug and end table. Thank you Kabir. He was kind and extremely helpful. I found the items I needed for my new house!
Great experience and very helpful sale man Robert Cauley Very pleased with his service
My wife and I went to Ashley Furniture in Colton, and we were lucky enough to get PK as our sales person. PK WAS AWESOME! He showed us around and answered any questions we had, BUT... He answered our questions in a patient and caring way. He never showed signs of getting frustrated, or angry, even though we were there with him for a couple of hours. We finally thought we found the perfect couches, but found out later that the set we chose was not so perfect. We reached out to PK asking for his help, and once again, he was professional and respectful. He never sounded frustrated, or showed on his face that he was irritated with us. He said he was a consumer too, and that he understood. With PK's help, we finally found the right sofa and love seat combo for our home, and PK made it a very pleasant experience. If you go to the Colton Ashley Furniture store, you have to seek out PK, for the best customer service in the company. Thank you again PK. You are awesome!
(Translated by Google) Myra excellent, very good Spanish (Original) Myra excellent, muy buen Español
(Translated by Google) Fast, kindness, honesty, thank you very much I recommend Ashley 100% (Original) Rápido, amabilidad,honestidad muchas gracias recomiendo Ashley 100%
Our salesman, Pierre, made us feel special and heard. We bought two mattresses and love them!
Ashraf was very personable and helpful. He saw that we were in a hurry and i wanted very specific furniture I could purchase same day. He not only came through but we also met our time frame.
I have been looking around for an affordable leather sofa. I found exactly what I wanted at Ashley's. The couch is beautiful and the buying process went quickly and easily.
My wife and I walked into Ashley's today. We were greeted by Sales Associate Ashraf. His approach was very welcoming. Ashraf was very attentive and courteous. He gave my wife and I ample time to look around and wasn't pushy at all. Ashraf made our visit very pleasant today. Thank you Ashraf for helping us find our love seat and two accent rocker swivel chairs. We left Ashley's very happy. Frank & Vera
Mushtaq was very helpful and professional!
Thank you Mr Sham! Very professional and gentle , thank you for your help 🙏🏻 I really appreciate thanks again
Mr. Robert Cauley our sales representative was wonderful. I have not purchased anything at Ashley before. This was a good experience.
Thank you for helping us out Julia, very helpful and friendly!
Les was Good and took care of needs.
Husband and I walked in and Al Alam greeted us, allowed us to shop comfortably, and helped when we were ready to decide. He was patient and gave the best customer service. He made it possible for us to get our dream dinning room ready. :) Thank you again!
After a year of financing our previous furniture, we were lucky enough with a small credit increase and we came in to upgrade our mattress. Les was the first to greet us at the door with a great energy and vibe. He helped us find the perfect mattress that suited both my partner and mines needs. The manager Francisco helped us as well with a great deal where we could also fit in a new dresser. Overall, we were greatly pleased with our experience and hopefully when we start expanding our home, we can come back for more furniture!
Mayra did an amazing job !! Very helpful
Excellent customer service! Patty was very knowledgeable and helpful!
Service was quick and helpful, and outlet prices were great (as long as you can pick it up yourself) . However I was just browsing and was not certain the loveseat would fit. The salesperson strongly recommended I purchase the loveseat to ensure its availability, then cancel before its delivered for a full refund. She ensured there would be no penalty or fees. She also asked if I planned on using a credit card, because then for sure I can get a refund. I didn't think much of that comment because I trusted the store to issue a refund. That was 7 weeks ago. The credit card company has notified me twice that they haven't heard from them. I contacted them this week and opened a case, was told I'll hear back in 24-48 hours. It's been 3 days. Granted, it's only been 72 hours since I called, but I've spent more time trying to get my money credited than selecting the loveseat. Upon leaving I was again strongly recommended to leave a Yelp review several times. So here I am. I had a gut feeling that I shouldn't have trusted the salesperson, but I didn't think why I shouldn't trust a large store like Ashley's. I guess people need to make commissions somehow.
Myra was very personable and knowledgeable and got me to exactly what I wanted in a timely fashion. She provided excellent service!
Jay & PK were the best! They both made the purchase of our two recliners memorable. They both deserve a raise!
I love Ashley furniture store 💯%!! Hyam Zarka @ the Colton Ashley store was awesome 👏 She made sure I got my sectional sofa .The same day !! Excellent customer service!! I highly recommend Ashley store!!
Very nice story. Found a couple of chairs. Great price! Can't wait to get them home. The sales people were very friendly. Not pushy at all. I have shopped here several times. Always a good experience.
Jay was great! He was very professional and kind.
Jay was awesome. It was his first day and was super sweet and very helpful. I highly recommend coming in and letting him help make your next home purchase.
Great customer service. Friendly atmosphere. Great selections of items for affordable prices.
Had a good experience and a great salesman. The Ashley Furniture store is probably the nicest one I have visited. It is very cozy and welcoming. I have been to a few other stores out west and I had to leave because it just was not set up right and the store just didn’t have that cozy feeling like the one in Colton. Now Ed Al-Helo is an excellent salesman. He was responsive to our needs and not over bearing. I bought four pieces of furniture from Ed and when I would text him with questions he would respond to me in a half hour or less. Great customer service and he left a good impression on me which automatically leaves a good impression on the Ashley Furniture Store.
Ashraf was AMAZING. He was incredibly patient and accommodating. He is professional and knowledgeable and should be managing the store! We will purchase all of our future furniture from him! Thank you for all of your help
Ask for Daniel !! Helped us out a lot ! Thanks again
great customer services! Robert was super helpful!
Homa was wonderful in helping us with our furniture! Very kind and patient in helping us choose our furniture. I would recommend her to anyone who comes to Ashley in Colton!
Patty provided amazing service and was very helpful in providing information on each piece.
Homa provided great customer excellence.. kind, patient and understanding.
My family and I had the pleasure of meeting Patricia who was very knowledgeable and friendly. She helped us purchase our couch and rug! We recommend her to help your buying needs…..
Myra Tan was very helpful and friendly she was able to help me find the right bedroom dresser!
Phillip was so patient and explained everything to me. He never pressured me to buy anything and made sure I was 100% on board with my purchase. 10/10 would recommend others to come buy from him
Aziza was very helpful and patient and made sure I got the exact furniture I wanted!!!!
She was amazing
Myra at the Colton location was so incredibly helpful and kind to my parents who were excited and also cautious about their new big purchase. They were so excited to have found the perfect high quality leather couch set and coffee tables for their newly remodeled living room, and Myra made herself available to any questions they had. Thank you Myra for making this as quick and effortless as possible.
It was a good nice experience
Les was amazing. He was patient and understanding along side his manager Catherine !
Very professional customer service. The salesperson helped me find exactly what I was looking for. I would recommend this place to anyone looking for new furniture.
Wonderful experience at Ashley's, looked for new furniture for our new apartment and Pattie really helped us find everything we needed. My husband and I are definitely coming back to buy more things for the apartment as well after our new bed frame, couches, and rug are delivered with installation!! How awesome. Thank you Pattie! We will see you soon!
Salesman did a great job. Very friendly an helpful. This would have been 5 stars but I feel extended warranty is too expensive. Perhaps offer 3 year warranty at lower price instead, for those that can’t afford 5 year. Other than that very satisfied. Thank you
Loved it
Erum was awsome and very informative and funny I really recommend going and seeing her.
Pattie was wonderful, knowledgeable, accommodating. Will be back to buy furniture from her again.
Amazing service here at Ashley’s. I would highly recommend going through Mushtaq Ahmed the best customer service I have received in a while. Connie the manager was also amazing and helped us out so much.
Ashley in Colton CA. Just dealt with salesperson by the name of Sam Franco. Great guy. Very knowledgeable and helpful. We’ve also dealt with Chris in the past. Same as Sam. Knowledgeable and helpful. Thank you to the two of you!
Erum was of great help very professional
great customer service. Robert was very nice explained everything to us gave us a good deal and we’re coming back here anytime I need furniture.
No pressure buying also saleswoman E. kinan was so Nice and Helpful she went above and beyond !! Thank you E.kinan you were a pleasure !!
I was pleasantly surprised at all the different types of furniture. I’m getting my floors done and I actually found a bedroom set that perfectly matches my new floor!!!
Myra Tan
Julia was very informative and helpful.
The Ashley show room is gorgeous and very shopper friendly. My sales person, Pattie was amazing. She was so patient and allowed me to take as long as I needed to choose my living room furniture. I highly recommend Ashley Furniture and Pattie in Colton, CA.
Ashraf was amazing. He helped me select all my items for my new place.
I had an incredible experience at Ashley's furniture, all thanks to AL! From the moment I walked in, he greeted me with a warm smile and a fantastic sense of humor. AL truly understood my style and budget constraints, making the whole shopping process a breeze. What impressed me the most was that he never once pushed me towards the pricier options. Instead, he took the time to find pieces that not only fit my style but also my wallet. AL's friendly demeanor and genuine consideration for my needs made this shopping trip unforgettable. I can't recommend him enough!
We had a very nice sales person
Ashraf helped us find the best mattress and took his time and showed us all our options Best customer service i have received here
Patty helped me pick out the best couch for my space. She even gave me a detailed tour.
Les at the Colton store was really helpful and great to work with when buying a couch!
I love the furniture at Ashley's. It took me three days to decide but I made a great purchase a full living room set. My sales person James was great in helping me decide which one to purchase. My husband and I also seen some great items in there clearance wearhouse. The only thing I didn't like was the high price for delivery which our sales person did get lowered put still turned out to be high for the distance.
Excellent service provided by Myra! Thank you!
Patty was great. She was able to find everything we needed and helped with the financing.
Todays visit was easy, professional and and our sales person was very cordial
Daniel was the best salesman, informed but not over bearing! He was helpful and knowledgeable and didn't follow us around. Thank you sir!
everyone was very helpful asking if I needed anything will buy from here again
Raquel was awesome! She got us exactly what we wanted and was very helpful the whole way. She was very patient with us and explained everything throughly. If you come to Ashley’s go see Raquel!
Julia Iglesias went above and beyond to get me what I wanted and a great deal. I’m going home with a brand new sectional, and a pre-owned smile.. A.. ok thank you
Great service, on time delivery, and friendly crew
Mary Moreno was so helpful! She was very patient and helped find the best and right fit for our price range. If you ever stop in Ashley ask for Mary!
Great place to shop! Enjoyed my experience. Go see Mary!
Bought some furniture In march and we’re in September the bed frame completely broke causing me to injure my ankle. I am not huge to have broken a bed just getting into bed, then I purchased re guard there insurance for furniture and filed a claim just so they can tell me it’s not covered by them it’s forwarded to Ashley’s manufacturer. I call Ashley’s and then was told there is no claim forwarded by the Insurance that I purchased, so again I called re guard and get told Ashley’s has the claim and should call me in 3-7 business days!! So I have no bed frame and have to sleep on a mattress on the floor because of poor quality and warranty solutions. Be careful when you purchase additional warranty because they don’t really help and Ashley’s customer service wasn't much help and management hasn’t answered my calls just keeps ringing.
Went into Ashley and with some help from Liz she was a big help with good pricing and help with financing and getting what we wanted, she was a big help definitely recommend her to anyone looking for any type of furniture
We greatly appreciate the help we got from Mrs. Pattie, she kind, had a lot of patience with us and my two little toddlers. Very knowledgeable. We will definitely come back and will look for the number one sales person Mrs. Pattie.
Pattie was absolutely wonderful and patient with our decision to purchase a sofa and matching chair. No pressure and gave us space. Worked the extra mile for any applicable discounts.
Wonderful customer service from Robert as he was helpful and not overbearing like some sales people can be. Got the deal we wanted for the items purchased.
Great customer service.
She was attentive, very good at showing us what we were looking for. Thank you Patty
Raquel Corona was very helpful. She let us explore the store and was available when we had questions.
Great costumer service! If you need help from an associate that knows their way around the store and get things for you at a great price that works with your budget look and ask for LES! Thank you Les for making my first experience at the store a great one!
Crazy Patty was great Lol! Couldn't ask for a better salesperson. She took her time and no pressure sale!
Ashraf was really great person.
Ashraf .great service
Raquel was very helpful and clear through the process
Myra was very sweet and helpful. She made me feel at home during my furniture search. Well done Myra!!
I've been shopping at Ashley Home Store for years and highly recommend shopping there.
Liz had very good customer service
Attentive and very knowledgeable about the products we were looking for! We will definitely come back!
Julia Iglesias was amazing! Super sweet and helpful
Thank you Liz for being extremely helpful and patient with our big purchase. So happy with the service as we did not feel pressured to buy. She helped us bring our vision to life.
PK was very helpful and informative, great knowledge on the inventory including the different designs and styles.
Great customer service at Ashleys furniture with sales representative alam was patient and informative. It was a very stress free process. And because of the kindness i will be returning thank u al
Patty was very good and helpful.
Being a first time home buyer, I had to furnish my whole entire house at once. I was never more happier with management, all the sales associate and especially Chris for helping me with all my home needs. The environment at Ashley‘s furniture store and it’s very cozy. I can’t wait to pick up my furniture.
ashraf was great! thank you for helping us find our couch!
Patty was our salesperson and was awesome. She helped us find a beautiful bedroom set for our spare room. Ask for Patty, she’s great!
Nice ppl Nice furniture waiting on my new bedroom an dinette. I bought a sectional during Covid. Love Ashley's Furniture Store Colton CA.
(Translated by Google) Excellent service! (Original) Excelente servicio!
Patty was an amazing associate she helped us with all our needs and was very nice and kind to made our experience a wonderful one we will be back
Nice store, Great selections, prices are comparable. We got a new dining set and dresser. Our sales rep Homa, go see her, she was very knowledgeable, and friendly. She pulled out her measuring tape and helped us rearrange some of the chairs and table extensions. Really helpful, but not pushy. Thanks!
Sam Franco was so polite and respectful. I brought my kids with me and he was very patient as well. This furniture store has snacks to buy for your kids that is a + for me
Ashraf was very helpful and friendly.
Thank you Myra. Myra always is the best 🤩
I bought a new bed got it all damaged and cracks they don’t wanna do a exchange and only having me calling bunch of different customers service for the pass moth poor service now I’m stock with a broken bed …
Alam was the best sales man! He was so helpful and attentive. 10/10
Mary was great!
Paty was so awesome, it will be a privilege to come back and do business withe her again.
Patricia is very friendly is so nice to talk with is very helpful
Patty was great with my mother. Very Patient and cared with what we wanted. Will come again to her!
Myra was very helpful and very detailed on describing the product to me. Thank you for all your help
Erum was very helpful . She was very patient and gave excellent customer service . She showed us so many options for sofas for our formal living. We were able to pick a nice set of sofas and tables and rug. Will be back to this Ashley !
After stopping 3 times at this Ashley looking for a bed that the other workers couldn’t find Ali was very helpful took the time to find us the bed we wanted.thank you Ali for helping us wonderful service also his manager was very nice too ..👌🏽
Alalam was amazing . Usually I get discrimination due to looking young but Alalan greeted me at the door and helped me for around 1 hour while I was deciding for the best dinning set ! He has amazing communication skills and knows how keep a great conversation 10/10 experience !
Mushtaq Ahmad Great guy help me out quick thank you
PK was great! Really helpful in getting us set up with a new dining set and a few other great pieces! Highly recommend his service.
We had great customer service from Mushtaq! He was friendly, helpful, and lively. We bought a beautiful sofa sectional with price match for a great price. We’re waiting for the delivery, but since we got to see the sofa at the showroom, we know it’s of high quality. Can’t wait ‘till it gets home :)
Ashraf was amazing helped us with everything we needed. Went above and beyond for us.
Robert made my purchase so easy. I couldn’t decide on what color living set I wanted and he checked every color for me to see which one was in stock. Thank you Robert!
This is my third purchase from this store. First purchase was not very pleasant. However, after working with Patricia on my second visit, I came back again for my third visit and specifically asked for Patrica. I will continue to visit this store as long as Patrica is my sales representative!
Mushtaq Ahmad, the person you’re looking for! Great customer service. Very professional!
Ashraf execelent sales person very helpful great personality, very happy with his help Thank you Ashraf!!
Great customer service, but delivery is too expensive.
pattie was wonderful
Very good
Good customer service Myra tan
Mushtaq ahmad helped me he was very nice and professional.
Just bought a beautiful sectional, with the help of Robert C.! He was so knowledgeable, helpful, and patient with us. Had a great shopping and checking out experience thanks to him!
Patty is very friendly and good customer service found what i was looking for.
Ashraf provided excellent customer service an was very helpful.
Ashraf was a great help. Will be back
When arriving in Ashley we were greeted by Aziza and couldn’t have had a better experience. With her help I found both furniture pieces I was looking for and was very pleased with the service I received. Now that the delivery has been made I couldn’t be any happier. The delivery team was exceptional too and the dresser and cabinet are wonderful additions to my home. Thanks so much!
My lamp was shipped with the shade bent inward, the replacement lamp wouldn’t turn on.
Nice furniture
Ed was great! Very helpful and informative. Super funny too!
Pedro and Don were extremely helpful and extremely knowledgeable about everything inside and even the huge variety of items on the website! Thank you both again!
Mayra was super helpful. She showed us exactly what we were looking for. Would definitely recommend her at this store at Ashley! Everyone was so welcoming
Very good
Excellent customer service! Myra Tan was super friendly and helpful. She is very knowledgeable and knows how to adjust to customer needs. Will definitely recommend.
Go with Noe! Helpful and kind.
Myra was very helpful and made our shopping experience very pleasant!
Store didn't have much of what we were looking for.
Mashtaq Ahmad was so patient with us and dealing especially with my 5yo boy. We appreciate his patience and professionalism!!!
Ashraf was a great salesman, and helped us with all of our questions regarding our furniture. It was a great shopping experience.
Patricia was very friendly , worked with my needs and answered all my questions. Definitely recommend coming to her !
Our sales associate James Babatunde was helpful and efficient. The whole experience of finding and purchasing the right piece of furniture was easy and pleasant.
Myra was awesome. She helped me right when I walked in and knew exactly what I needed. I would recommend asking for her.
Ashraf provided excellent customer service. He was very polite and professional. Thank you for helping us furnish our new home Ashraf!
We had a family emergency of a drunk driver driving through our home and had to move into an empty rental with no furniture. Sam was great and helped us get mattresses delivered so we had somewhere to sleep. He was so kind and understanding dealing with us in our frazzled state and went out of his way to make sure we had what we needed.
Katherine was the best. Ask for her, she made our couch purchase more comfortable… no pun intended
Patty was such an excellent guide. We were on the search for a bed and she gave us different options to explore from. She ensured that we were comfortable with what we were choosing. We were very satisfied with her overall. I would recommend her to anyone in the future as she was very welcoming and sweet!
Excellent service and helpful staff. They understand your needs and help you for the same . Specially the salesman Ali is too humble kind and helpful . Good place if you moving to new unfurnished apartment.
We purchased a mattress and mechanical platform at Ashley in Colton. James Babatunde helped us out, wow what a service! He meticulously went over every detail and was very knowledgeable, friendly, respectful and funny. If you’re buying furniture at Ashley make sure James helps you … he will definitely take care of you! Thank you James!!!
My boyfriend and I decided we needed a new bed and bed frame we went to a few stores discount furniture and mattress places and went to Ashley’s last. We should have just came to Ashley’s to begin with. Right when we walk in the door Pierre came up to us and let me tell you this man has a gift not only was he knowledgeable about the product he was showing us but he had me and my dude dying of laughter. We were originally planning on getting a frame somewhere else and mattress someplace else but Pierre hooked it up we ended up getting a tempur pedic. I don’t know how to emphasize this enough, this is probably hands down the best experience I have had in general when making a purchase like this. We for sure will be back with any future furniture needs or purchases and we will be asking for Pierre.
Everything was good we were taking care of we made our not purchases. They only downfall was, was I had a return. To the store because the price I was charged did not match what was online
As we walked into the stote Pattie greeted us and allowed us to browse the furniture on our own. Once we needed her help she was near by to help us with our questions. The overall experience was great and we are excited with our purchase.
Ashraf was are sales associate, and he was amazing. We had the best experience shopping here at ashley furniture. We can’t wait to have our new sectional delivered.
Julia was quick and professional!
Great experience very nice and friendly thank you Raquel
I would recommend this store. Patty is very professional and such a great sales person.
Very knowledgeable and Patience. Very good customer service. Very helpful and helped us get a good deal. I recommend the sales person.
My sales person Les was so awesome he went over n beyond showing excellent customer service..we are so thankful for his kindness, patience. Ashley is our go to Furniture store from now on , will definitely recommend Ashley to friends n family.
The store has a lot of furniture to try. Only thing I didn't like is the customer rep assisting us included the warranty to our purchase without even asking us if we wanted it or not. She also didn't inform us about the different shipping they have and just opted us to the most expensive shipping. That felt very shady, so I will definitely not be coming back to this store.
Attentive, helpful sales reps. Huge selection of household furnishings.
Enjoyed working with Ali. There was no pressure, he gave us great service, listened to our needs, and we left very happy with a great mattress and bed frame! Go in and ask for Ali!
Excellent customer service. Raquel was so helpful and patient. Can’t wait to get my couch!!!
I had already visited the store and I new the product is wanted, so going through purchase was easy
First time home owners and decided to come to Ashley’s ! Mushtaq ahmad was so nice and friendly helped us out so much from price wise to the perfect fit for our new place! Definitely recommending all my friends and family.
Mushtaq Ahmad helped me and my family pick out our very first living room couches im so happy with them thank you 5 Star recomended
Patty was such a great help she was very patient with us, she gave detail to detail on everything we purchased with furniture and mattresses we would definitely come back to Patty for any help we need in the future.
Steven and Francisco were the absolute awesome. They were patient and made our experience stress free. Thank you guys for all the attention.
Ashraf was quick and helpful
Ashraf was a great! He was patient, kind listened to what we were looking for.
(Translated by Google) Good customer service, the girl Julia who served us very kindly helped us very well (Original) Buena atención al cliente la muchacha Julia q nos atendió muy amable nos ayudó muy bien
I loved her advice and she was very clear with everything, definitely the best seller. we will be back soon.
Mushtaq Ahmad Great service
Mashtaq was very helpful thank you
Liz was great! Very friendly and fast service!
Very good sales service and good quality furniture.
Great service. Mashtaq
Erum was very helpful and efficient. Very nice and professional. We will use her again
The best store!! Amazing service overall
Ashraf is helpful and friendly
Ashraf He was very helpful, and friendly
Myra, Francisco and Conne best costumers service
Pattie has created a smooth and most comfortable shopping and purchase experience. I would recommend Pattie and Ashley Stores for any home decorating needs. I would like to give Pattie a Big Five Star rating for her cheerful and most helpful sales style.
The customer service was great from the moment we walked through the doors. Our salesperson, Julia, was extremely helpful and did all she could to save me money. Shopping here was a great experience, because it was so easy.
Ed and Francisco demonstrated excellent customer service
Steven was great, courteous, helpful and knowledgeable.
Mashraq Ahmad provided great customer service. Very friendly and helpful.
Ashraf is a SUPER hard worker! He went far beyond to get us all the furniture we needed in a timely manner and was super patient with us making our decisions. Make sure to ask for Ashraf!
Salesman Ali took the time and effort and went above and beyond to make my wife, a very difficult customer, happily satisfied. Would definitely recommend.
Sham, thank you for your great customer service.
We highly recommend shopping for your furniture at Ashley’s furniture. Pierre and Francisco did an amazing job helping us out to find all are furniture for our home. We felt like family in Ashley’s furniture.
Mushtaq was very helpful in finding a couch
I’m in love with the service, they treat us like family.. I personally recommend this place and the sales rep that helped us is PIERRE, THEIR BEST SELLER THAT ASHLEY FURNITURE PLACE HAS. Also, Francisco in management did an incredible job in assisting. We felt like family at Ashley furniture.
Pattie gave us exceptional service. She understood our needs and showed us items that matched making our shopping quick and at the same time pleasurable.
Erum was outstanding! Helped me find the perfect dining table set
He was very helpful with everything
Mr Ed was fabulous. He went above and beyond to help us.
Sham was extremely helpful and and showed us all of the tables we wanted to see
Very happy with our purchase and great service We had the pleasure of dealing with Noe Victoria and Fransico Leon who made it very easy process and went above and beyond to make sure we got all our things for our new home ! Thank you !!!!
Very happy with the service provided by Mr Noe Victoria! Super helpful and professional! If you’re thinking about coming here definitely ask for him!!!
HE WAS VERY AWESOME AND NEE THE PRODUCTS
Ashraf was very helpful and pleasant. Definitely would go back
We had an amazing experience with Mary today in store. As soon as we came into the store she introduced herself and inquired what she could help us out with. We ended up purchasing a beautiful table set and Mary was very helpful during the whole process. Mary is a very lovely and kind hearted person, I would definitely come back and shop with her again.
(Translated by Google) The salesperson Julia Iglesias was very kind and attentive and answered all our questions. (Original) Muy amable y atenta la vendedora Julia Iglesias contestó todas nuestras preguntas
Steven was very helpful. Will recommend!
Steven C is nice!
Sham and Conie
very nice, very helpful, helps you find exactly what you want. julia is very good at what she does
Very helpful listening to what i wanted and can afford great customer service
They were very friendly and the whole process was fast and easy, I had no problems!
Philip Sequeria was absolutely amazing. Super nice with great customer service skills.
I was attended well and my needs were met.
Julia Yglesias is very very helpful and very polite and understanding of what my daughter needed. She will definitely be the sales person I am asking for next time I come in.
Loved Homa! She was great and answered all my questions
Great experience. Myra Tan was very helpful.
Edward
Julia provided great service and was very helpful with finding what we need for our home.
lizbeth was very helpful, we enjoyed our experience!
Thank you Pattie for all your help in choosing or new powered couch You Rock!!!!!!
Great service Mushtaq. Thank you!!!
Ashraf really helped me out getting my dining room set.
Excellent customer service Ali went over and beyond, very patient and knowledgeable. Will differently be returning for my next purchase.
Pattie was amazing she gave us the space we needed She was the BEST
I was helped by Ashraf and he took really good care of us. I will be back to see him.
Mushtaq Ahmad was very nice and helpful to talk to. Helped us get our mattress right away!
Patty was so helpful ! I will definitely come back and ask for her ! She helped me get a bed and frame to my exact way I wanted it! Thank you patty !
Patty was wonderful and very helpful. She also answered all the questions I had.
Pattie was absolutely amazing with helping me with my purchase I will definitely let my friends and family know to ask for her in the future.
Mushtaq ahmad was very helpful.
Great price and great service with sale representative.
Great visit at store in Colton Steven C was a great help very professional with great service and great sense of humor looking forward to returning in the near future
Our experience at Ashley was made great by Patty. She had understood our needs on our outdoor furniture set we were looking for. She was Very helpful.
The sales associate Erum Kiran was very helpful we were very pleased with our purchase.
Mr. Kevin Pardo and Ms. Liz Martinez were both excellent in handling our needs and resolved all of our issues with ease. Can’t recommend them enough.
Thank you to sales person Irum. Has helped us out a few different times in picking the right furniture for our home. Highly recommend.
(Translated by Google) Julia very good service very friendly (Original) Julia muy buen servicio muy amable
Over all, very good
Very positive experience. Our sales rep, Steven Camillere was great! Very helpful and informative without being overbearing. Good job Steven!
We had a fantastic experience with Al! He was helpful, patient, funny, and made our shopping experience a great one. Ashley had a great Labor Day sale and we got fantastic pricing on our new furniture. I highly recommend Ashley furniture and specifically Al!
Excellent service! Very knowledgeable and definitely a pleasure to be assisted by James😁
Mushtaq was amazing. He quickly understood our style and needs and was knowledgeable about stock on the floor. He worked diligently for us and never lost his positive and helpful attitude, even when we changed our minds. We will definitely ask for him next time we visit Ashley.
Sales women was very nice and professional 👏 👌
Great customer service friendly and helpful Julia was amazing
Very friendly people in the store
Sham was amazing, really friendly and open to helping on a variety of option.
(Translated by Google) Raquel, a good worker/seller. (Original) Raquel buena trabajadora/ vendedora.
Robert and P.K where such a great help at a stressful time. They both made my shopping experience AWESOME! @ Ashley Furniture. Thanks Guys
I came in today to get a mattress and base and left with so much more! Robert was such a professional throughout the whole purchase. My family and I are so Greatful. Thank you again Robert this would not had been possible without you. Tanya Williams 😍
EXCELLENT CUSTOMER SERVICE!!!! SPECIAL PRAISE TO ALI ASSADI!!! OUTSTANDING WORK! HE WENT ABOVE AND BEYOND TO MAKE OUR SHOPPING EXPERIENCE AMAZING. HE TOOK HIS TIME AND WASNT PUSHY OR JUST TRYING TO MAKE A SALE. HE GENIUNELY WANTED TO MAKE SURE WE WERE HAPPY AND SATISFIED. HE IS THE TRUE DEFINTION OF EXCELLENT CUSTOMER! VERY KNOWLEDGEABLE, PROFESSIONAL, AND A VERYYYY HARD WORKER. IF YOU ARE LOOKING TO RECEIVE AN AMAZING SHOPPING EXPERIENCE PLEASE PLEASE PLEASE COME TO ASHLEY FURNITURE IN COLTON AND FIND ALI. HE'S THE MAN!! CONNIE WAS ALSO VERY SWEET AND CARING. ASHLEY FURNITURE IN COLTON ROCKS!!!!!!
Erum was great. Appreciate the excellent service.
Raquel is an excellent seller 5 stars for her
Noe Victoria was our sales rep. He was patient and generous with his time. He offered us a wheelchair to push our grandmother around the store, which was unexpected and very caring.
Thank you Julia I appreciate Your help .
Very good attentive salesman. He was very helpful and patient with my 93 year old mother and nice and polite. I recommend this store 100% .Their selection is great and prices are reasonable. This will be my go to store for furniture. Nothing negative to say . Thank for a great purchase and looking forward to seeing the furniture in the new house.
I bought some sofa and end tables from Ashley’s and got a great deal great service from crystal very helpful will be back to finish furnishings my home thanks.
Customer service was great and most importantly patient and friendly!!!
Very welcoming from the start. Very patient in showing us around the store. Extremely detail oriented in showing us a wide array of options that fit our comfort and needs. We are content with the products we purchased, service went above and beyond.
Kabir was the most helpful. I will be back again. Very patient gentleman.
Ashraf was very kind and helped me pick out furniture for my house. I will come back
Ashraf is nice thank you
Mushtaq was super helpful!
Mushtaq ahmad excellent service.
Patty was great, she had so much patience and help us find something nice for our kid. Thank you again Patty!
Edward was very helpful.
he made it so easy to shop with him
Pattie was the best! I came in hot and fast, I knew there was 1 mattress left I needed and wanted and I wanted it purchased before anyone else took it. She was able to get me the sku # and purchased asap. I was in and out the door within 30 mins. She is the gal you want to talk to in the store! Thanks Patti!
Raquel was very patience with me and has great custoner service ,I will return in the future
Bella is amazing! She helped us so much, she help us find a living room, a dinning room, and everything for the bedrooms. She is the best! If you ever need help get her, and she will make everything easy for you.
(Translated by Google) Mushtaq Ahmad (Original) Mushtaq ahmad
Great customer service.
Ali Assadi provided great customer service. He was attentive and went out of his way to ensure that we were satisfied with our furniture selection.
Ashraf the floor representative was very helpful and nice.
Les(sale associate) made our furniture purchase effortless,and easy he was very knowledgeable about furniture quality,competitive prices, also informed us about the labor day sale. Overall a great experience.
Chris Duran was helpful...patient and answered all of my questions! Great job!
We had an amazing expedience and would gladly come back for any other furniture needs! Pattie was an incredible help and made our time here even better! She was helpful with showing us the options that fit what we were looking for while also giving us the space to chat amongst ourselves and explore our options. She was friendly, very informative, and helpful! Thank you pattie! We will Definetly be back!
Julia the sale representative of Ashley furniture gave us an Excelente servicio in Spanish
Julia Had lot of patience was professional
Great friendly environment. Kabir was easy going. He gave he's thoughts on the color scheme I was going for. Final decision was alot easier to make.
Great experience
Raquel was very knowledgeable, patient and helpful!
Ali assadi was great very polite and product knowledgeable plus helpful. Thanks for the great customer service. Looking forward to more great business in the future.
Raquel has the best customer service. She makes you feel very comfortable shopping and explains everything very detailed. Excellent service. Thank you so much.
Pierre was very friendly and helpful in assisting us finding just what we were looking for. My mother and I appreciate his patience and kind smile. As well a Connie.
Very very nice employees!! Very flexible
Raquel was the sales associate who helped us throughout our shopping experience. She was friendly, knowledgeable, and very helpful.
(Translated by Google) They were very kind and very patient, very grateful for their service (Original) Les fue muy amable y con mucha paciencia, muy agradecida con su servicio
(Translated by Google) Very good attention, very kind (Original) Muy buena atención, muy amable
Great service,friendly staff. Will be back again.
Great time with Philip great guy made deal right
I was in a rush, but I received quick friendly service with a smile! I appreciate all the help!
Pleasant experience. Mushtaq was a huge help. Get a great deal!
Mashtaq is amazing and super helpful!!
Miss Raquel was incredibly great and I recommend as she was detailed and patient. Not to mention, bilingual. An employee that goes above and beyond.
Patty was very helpful. Especially with my indecisiveness in picking out a livingroom set.
Had a pleasant experience with Robert shopping for a mattress and bedroom set. He took his time with and and was completely thorough and explained everything. He had plenty of patience with us as we were indecisive between a couple different sets. Robert was very knowledgeable and professional and definitely elevated our shopping experience.
I’m extremely thankful I ran into Patricia at Ashley’s today. Extremely professional and pleasant. She was very patient and willing to answer any questions I had. She made my shopping experience pleasant and easy. Can’t thank her enough for her help. If you are looking for furniture I highly recommend Pat at Ashley’s in Colton.
Ashraf is the best sales person we had in furniture field. Patience, honest, calm and right to the point. Maria is the manager was very very helpful. Took time to measure and try several options for us. Very happy with the service.
Dennis was freakin amazing and Mr Alfredo was extremely helpful and knowledgeable!! Dynamic duo!!! A+++
Are rep. Homa does excellent Customer service!! Also managers are excellent highly Recommended...
(Translated by Google) Good service speaks Spanish, Noe treated us kindly. (Original) Buen servicio habla Espańol, Noe nos trató con amabilidad.
mr mushtaq , did a good job
Great Customer Service!! Raquel explained everything well!’
Their customer service is wonderful. Each purchase has been a breeze!!
Great customer service. Worked with Homa at Colton, CA, she is wonderful and amazing. She takes care of her customers very well.
Ed Al-Helo was very helpful and great customer service
2nd time coming into the store and once again Ashraf helped us and was so nice and patient while we looked all over the store. Both times we left extremely happy with our purchases. Definitely coming back in the future!
Racquel’s customer service has been superb; in a dying talent of customer service providers Racquel goes above and beyond the measure of standard care and has exemplified an A plus rating of professionalism, so much that I have brought other family members for her service and service alone.! Our business is where she is!!! Thank You Monica L Satchell
Sham did a amazing job helping me! I will be coming back for more furnitures!
Great customer service Ahmad!
Ashraf was really helpful and friendly and help me and my husband with what we exactly needed will be returning in the further.
Myra was great ! she was very detailed and explained everything so well to me !
I am so excited!! I walked in store kinda like deer in the headlights!! I met “Moose”!! I told him I had weird problem and not sure how to solve it ...( hide the yarn!!!) he was very helpful showing different ways ...( and not making me feel funny about my tons of yarn!!! And then... the perfect piece!!! 10 stars!!!!
Fantastic service
Raquel was awesome and very thorough, she helped us with exactly what we needed from beginning to end. Grade A service!!!!
Great help honored some price matching deals.
(Translated by Google) Great service👍Something Victoria (Original) Great service👍Noe Victoria
Julia thank you for the biggest help on my increase you made magic happen
Julia gave us great service
Noe was very helpful and professional definitely. Excellent service
Les was more, helpful overall a joy to work with.
Our Sales Rep, Jennifer, was great! Very sweet and patient. She was knowledgeable about the merchandise and she explained the delivery process and the warranty in detail. Delivery came within 3 days! In addition, the store has a variety of styles and the prices are reasonable. We love our new furniture!
Pattie was very helpful in helping me find and purchase just what I wanted.
What a great person , plus very professional!! Plus kind & understanding!!👌🏽🍀💙
Customer service is why I shop at Ashley Furniture. The furniture I have purchased is very good quality and the selection, color and style suits my needs. Thank you Julia!
Not at all satisfied with the customer service. Seems like the sales people are not at all professionals. The delivery service sucks to the max. The people who delivered assembled the furniture upside down and telling us that’s how the furniture is supposed to be. The table set we received was chipped and the Returns Department is so bad that it took them 6 weeks to finally come and get their stuff out of our place. Don’t know how long it will take them to refund the money for the returned items. Contacting the Customer service department is very frustrating and nothing gets resolved in a timely manner, unless you call several times and long, long wait times on the phone. Will not recommend this store to anyone at all. Please make changes to improve your service.
Amazing and patient
If you want EXCELLENT customer service ask for PEDRO he made everything easy & answered all our questions. Definitely shopping here again!
Pattie was excellent today. She was patient and friendly. Took her time and showed us around the store and even looked up item online for us. I know who to ask for on my next visit.
Rebecca was very helpful and gave us our own space to shop around but was also available if we had any questions! We had an easy and fast experience. Thank you Rebecca you are amazing!
Jennifer was pleasant and easy to work with, she was able to find me exactly what I wanted and made the process extremely simple! I will definitely visit her again when it’s time for a new couch, you should ask for her!
(Translated by Google) Totally pleased with Raquel and with her attention and service, 100% recommended (Original) Totalmente complacida con Raquel y con su atención y servicio, recomendada al 100%
Raquel is amazing, once again. Our delivery came and unfortunately our selection didn’t fit, we had to come back and Raquel was able to help us get what we needed. Blessed to work with someone who’s cares about their customers. I strongly recommend her
Great customer service.
I worked with Philip. He provided great customer service. Answered all the questions I had.
Johnny was a great help today! He moved furniture around so I could mix and match my bedroom set. He followed me around the store patiently and answered all my questions so I could make my decisions without feeling any pressure to purchase. This is not my first Ashley’s purchase nor will it be my last. Top notch customer service and quality.
Thanks for being patient and being so helpful, appreciated all the running around and moving night stands for us
Was very helpful and knowledgeable. Did not try to up sell me. Sold me exactly what I wanted without being pushy. I was helped by Mary
Patty is excellent at her profession.
(Translated by Google) Rachel excellent seller (Original) Raquel excelente vendedora
The overall experience for purchasing a mattress was great. Patty had great patience with us and answered all out questions and concerns.
MASHTAQ AHMAD WAS LOVELY AND GREAT. HE HAD LOTS OF PATIENCE WITH US. HE WAS SUCH HELP. GOD BLESS -JIMMY
We purchased a couch and Raquel was there to answer all of our questions. We really appreciated that she let us have our space and didn’t hover like many people tend to do. Great service!
Raquel did an amazing job, very professional. Made me feel welcomed and gave us our space to look and approached us at the right moment. Thank you Raquel for my purchase!
Pk was absolutely awesome in assisting me with answers and helping me find exactly what I needed. Apart from his patience he was overall outstanding with providing product details. Visit Ashley’s and ask for Pk.
Amazing experience I love raquel. Found a perfect sofa
Patricia was wonderful in helping us with our furniture, made the whole process seamless! Thank you, Patricia!
PK helped us out and did a great job.
Liz was very helpful this was our first time in any Ashley store and she kept checking in on us making sure we had the help we needed. Would definitely come to this store again
Very helpful and attentive, MushtaqAhnead
Homa was very nice and helpful.
Raquel Corona was very helpful in helping me find the ideal bedroom set for my sons room. Thank you Raquel!
Raquel C. was very helpful and kind. Definitely come and see her. Thank you for all your help 🙂
Muy buen servicio !!! Raquel was a good associate and helped us with what we were looking for !
Great customer service! Raquel corona helped us look for couches and we left happy thank you for your amazing help
Just came to browse for furniture at Ashley's. We were assisted by Mary. She was so sweet and literally helped us achieve our vision! Customer service was outstanding by the way. We will definitely be back for future purchases. Thanks Ashley's and thank you, Mary!
(Translated by Google) I am infinitely grateful for your magnificent attention, the young Les is an excellent salesman, he is very cordial, attentive and a wonderful person. I would gladly return. I hope God blesses you always, thank you and I hope you appreciate him as a great employee 💕 (Original) Agradezco infinitamente su magnífica atención el joven Les es un excelente vendedor es muy cordial atento y maravillosa persona con gusto regresaría espero Dios me lo bendiga siempre gracias y ojalá sea apreciado por ustedes como gran empleado 💕
Juliana M- super friendly and helpful. Thank you for your attention
Great Experience!!!
I purchased a Sealy mattress top today from my favorite nephew Robert. He is always dressed well and has extra extraordinary personable personality Thanks nephew
My Dad bought a Sealy Pillow top mattress from Robert. Roberts customer service skills are impeccable. He was genuine, patient and extremely knowledgeable. This was an excellent shopping experience.
Patricia was the representative that helped us at the Ashley Homestore in Colton and was very patient and attentive to our needs. We appreciate all her help in walking back and forth with me in choosing the right furniture for our home.
Walked in was greeted by Yajairaira Cantillano we told her what we we’re looking for she new exactly what we were talking about. Brought us there told us about it and we brought it. Very pleasant and knowledgeable. Now just waiting for our purchase to arrive
Patricia went above and beyond with her service to me today. I appreciate good customer service and this gal has it!
Love Ashley and all the employees were all friendly and knowledgable. Thank You Team Ashley
(Translated by Google) Excellent service Mrs. Raquel coronado (Original) Exelente servicio la señora Raquel coronado
Ashraf was very helpful. Showed us everything we asked for and got us a great deal
Steven C. was very helpful, patient, and informative. He didn’t add any hidden fees during the finance portion.😜 He was also very reassuring. He made the whole process more enjoyable.
Raquel corona was really nice and made it an easy purchase! She’s great !!
Raquel was so patient with us helped us in every way possible will be back for another purchase !!!! 🫶🏼
Phillip best sales man at Ashley’s furniture home store he gave us the best deal 👍🏼
Phillip was amazing
Raquel is a great worker she helped me and my family get a good price on beds and she was concerned on my situation and was understanding
Robert was very helpful with everything we needed. Thanks again
The worst delivery at Inland, we both a couple furniture and one of a night started didn’t work we check it out and we fined a rail from inside was completely loose. We don’t recommend Ashley furniture 👎🏻👎🏻
PK was great! Very helpful! Super friendly. He greeted us as soon as we walked in and helped out find our bed that we wanted. If you come to this store ask for PK.
Had an amazing experience today Patricia helped us get our couch table and coffee table with a good price . She was very nice showed us around the whole building was very patient with my family and I . She is very friendly . If you ever come here I recommend to ask for her assistance she’s honestly the best and very honest on the pricing and quoting .
Excellent customer service, Erum who attended to us on several occasions was so patient and answered all our questions, giving us all the titbits we needed to make the right decisions and choices. Her Manager Connie was also exceptional and guided us all the way through. My family is very satisfied. We love Ashley home at Colton!
Mary was very knowledgeable and helpful. Great experience.
Patricia was incredible. Very knowledgeable and easy to work with. I was in and out in less than 30 minutes with exactly what I came for. She’s awesome.
Phillip was great and got us a good deal along with his boss Francisco. Thanks guys
Ali Assadi was Very helpful on my purchase.
(Translated by Google) Rachel very good service (Original) Raquel muy buen servicio
Great service by Philip
Robert was very attentive without being pushy. He let us take our time and look around while still checking up on us from time to time to ask if we had any questions. Overall a great experience.
Had the best shopping experience with Robert Cauley!! Very knowledgeable and personable and helped us get an amazing set up for our guestroom. Will come back to this location just to work with him!
Right when we entered Ashleys furniture store Monday greeted us and made us feel welcomed. He assisted us and was really helpful. I will definitely be a returning customer. 😊
Hi just wanted to tell all of you about my great experience while shopping at Ashley store in Colton with my favorite DJ from the Casino Yaamava!! Johnny was very helpful me and my friend are very happy with the experience!!!!
I was at Ashley with my son 7-19-23 bought a bed and mattress as we entered we were greeted by Rep Robert Cauley Super cool guy great personality very very knowledgeable from beginning to the end my son and me were very comfortable shopping around with Robert 5 big Stars for my man!
(Translated by Google) Excellent attention from Mr. Peter Castro Totally grateful for the deal (Original) Excelente atención del sr. Pedro Castro Totalmente agradecida por el trato
Robert was the best salesmen I have had In awhile. He was very knowledgeable on all the furniture sets and mattress. Not only that his personality was phenomenal. Definitely would recommend his service to anyone.
Great customer service. Mushtaq is awesome. Thank you
Homa was great we were in and out very satisfied
Johnny was the one that answered the phone when I called and he gave me all the information that I needed so I made an appointment to come out to see him today. In the process I got lost so I called the store and Johnny told me how to get here. Once I did, he had my order ready he rang it up and I was ready to go. I also hurt myself at home and so he was getting me Kleenex and Band-Aids to put on my cut. He's a very friendly young man and I appreciate him helping me so very much.
It was ok.
Service was great!
Good customer service
Ali Assadi helped me buy a new sofa and was so helpful! He made and easy and effortless process.
Raquel was the best! She is super knowledgeable, such an expert on all things Ashley's. She is also amazing to work with, we've worked with her in the past, and she is the reason we're back at this specific location. Raquel goes above and beyond.
Pattie was amazing! Very happy with her service and help. We would definitely ask for her to help us next time!
Great service
Al was very helpful and accommodating! It was a pleasant experience. We will be back!
My boyfriend and I had a great experience for our first visit with Ashleys furniture . The person who helped us was Sham, he’s very nice and helpful. He helped us very quickly with what we needed.
(Translated by Google) very good attention and suggestions from Kabir Shaikn 👍, we are happy with our purchases !! (Original) muy buena atención y sugerencias de Kabir Shaikn 👍,quedamos contentos con nuestras compras !!
Thank you Myra for helping my husband and I with our purchases. She was very helpful and friendly.
Great experience at this location! The worker who helped us was very friendly, took her time to explain everything to us, very communicative. 100% recommend Raquel Corona to help you with your needs here!!
Amancio was such a great help knowledgeable easy to talk to and no pressure. Thank you!
Juliana let us shop on our own was there to ask questions when needed when we checked out we got a service plan. I’m very happy to shop with you. Thank you.
Connie and sham was awesome and helped me out alot and go me a great deal!! Request them when you come in
(Translated by Google) I want to say that Mrs. Raguel attended us very vin was very kind thank you (Original) Quiero decir que la señora raguel nos atendió muy vin fue muy amable gracias
My experience with Myra was amazing, we just bought our first home and she helped us fill it with amazing furniture and not to mention an amazing deal !!! I’m definitely a lifetime Ashley’s customer after this.
Great Customer service with Erum!! We will definitely come back.
Today my family walked in and we had the best experience ever. Our sales representative, Monday, did an excellent job of helping us and showing us around. What I admire the most was the fact he did not pressure or rush us to make a purchase. He found ways to help us in every possible. I highly recommend coming in a have Monday help you with your purchase today!!!!!
Philip gave us a genuine shopping experience, showing us various options to our indecisiveness. His interaction, knowledge of products led us to our purchase and we left satisfied. Thank you Philip!
(Translated by Google) Excellent attention, it is my second time that I visit this store and they have everything, specifically Raquel, excellent attention and prices, 100% recommended (Original) Excelente atención, es mi segunda vez que visito esta tienda y tienen de todo, específicamente Raquel, excelente atención y precios, recomendada 100%
Johnny was cool and easy to work with we were in and out in 15 minutes.
Thanks to Thomas for the excellent customer service. His help and sense of humor is what keeps me coming back.
Johnny was so excellent! We had an issue with our original purchase and he stepped in and made sure it was resolved to our satisfaction. He was very knowledgeable and patient. He was even available after we walked out of the store to answer all our other concerns. We were upset when we walked in but, he was the reason that we walked out as very happy customers! If you ever purchase anything from Ashley, I would highly recommend that you request him!!! Thank you again Johnny.
Johnny was helpful and he helped us find a great deal!
I walked in today on a whim knowing I had to buy several pieces of furniture today and after working Johnny on price for about 40 mins we came to a deal that worked for me. $5500 bucks later I left happy. Johnny was outstanding with his service.
Mary is amazing she helped me out and was very patient and showed me around ! Great service!
Erum helped us and was very nice. We recommend this store. Every time we go everyone has been so kind and helpful.
Kabir Shaikh was very helpful and friendly. He was very patient and helped us find exactly what we needed. The process was easy and we didn't feel rushed or pressured into buying anything. His calm demeanor made the whole experience very pleasant.
Juliana M. Was so nice and helpful definitely recommend talking to her if you want any information!! Would come back to see what else I need :)
I went into Ashley’s with my family because I wanted a sleeper sofa. I had shopped online for a few and came in with an idea of what I wanted. Pattie greeted us at the door and immediately directed us to the sofa we had been eyeing online. She also showed us a few more similar options. All in all we had a fantastic experience with Pattie and can’t wait for our sleeper sofa to be delivered. Thank you for your patience and expertise Pattie!
Ashram, very patient and good customer satisfaction
Ashraf excellent service very nice guy
(Translated by Google) Great (Original) Excelente
Philip Sequeira helped me find a new couch. He explained the details about the couch and the options to purchase it. I recommend working with Philip.
Great customer service, worked with floor salesman named Chris Duran. Made the whole experience of furniture selection and purchase easy. Would recommend to any future buyer.
We came to that Ashley furniture in Coalton. Chris, assisted us a few months ago on purchasing a living room set. We had such a great experience that we came back again and purchase a sofa couch.
Best sells man in the world! Went in for a lamp and came out with a couch
Mr. Sham was very helpful and patient with us. Showed us exactly what we needed.
Patricia was very helpful and got us a couple discounts and provided awesome service. Go get some furniture from her!
Ashraf was very friendly and professional also very knowledgeable about the items we ask him about. He did a great job.
Mary was great to work with.
The minute we walked into Ashley we saw Sham’s smiley face. Great customer service! He showed us around, never pushy, let us make up our mind. He was awesome, will definitely ask for him again.
We had excellent customer service with Patty today. The purchase of our new furniture was seamless and quick. Great prices and awesome salesperson.
We were at Ashley in Colton today and Yajaira one of the associates was amazing .. she help us choosing all of our furniture making sure it was combining perfectly.. moving chairs and pillows around.. thank you very much Yajaira for service excellence you made me feel like family.. we really appreciated that.
Mr Sham & Connie were the best they were able to help me with ALL of my needs Thank you both!
Great customer services . Fast and efficient.
Amazing customer service amazing and help just great experience overall ML
Sara Bella Abbas from the Colton location was very helpful! She was very patient with us during check out and answered all of our questions that led us to the best furniture pieces for us. Amazing service from her!
Raquel was very kind to our space while we were shopping and that made us feel very comfortable. Thank you Raquel and team members!!!
The workers were very nice and helpful. Raquel helped me and my sister get bed sets for our room she was very kind and helpful!
Good experience!
Mrs Mary was very patient and understanding. She didn’t feel like a sales person but like family. She wasn’t push we actually didn’t buy anything until our 2nd visit. Mary went out of her way for us. Such a beautiful lady inside and out. We will be back Mary to purchase our dinning room set and my swivel. Thank you and see you in a few months. The Vallin’s
Julia and Connie gave us great service thank you so much
(Translated by Google) Raquel we were very happy with the services, everything was perfect and very friendly 👍👍👍👍 (Original) Raquel estuvimos muy contentos con los servicios todo perfecto y muy amable 👍👍👍👍
Great service lots!!!! LES was super helpful and kind :) We got pieces we loved for the house
Noe Victoria was more than helpful and anazing!!! Thank you so much for your insight and patience with us as we chose our beautiful new couch!!!
we went in to get our new furniture for our new home & Patty was very helpful. we told her what we wanted and showed us the perfect furniture. thanks patty for all your help.
Raquel and connie are a very good duo they are great.. very helpful.
(Translated by Google) A graze to have purchased at Ashley of Colton. Mr. José Victoria, thank you very much for your attention and patience. Thanks also to Mrs. Connie for her support. (Original) Un pacer haber comprado en Ashley de Colton. Señor José Victoria muchas gracias por su atención y paciencia. Graciaa también a la señora Connie por au apoyo.
Pattie was awesome! We were greeted right away after entering and taken care of quickly. Found what we wanted and completed the whole ordeal pretty fast.
Ashraf was awesome!!! Our first time here and we are coming out with a new couch!!! That was my review when I was at the store where we negotiated our delivery for 170 and was told to put this review in for 5 stars. They just arrived and demanded 350 cash to deliver. Not only that but they delivered the wrong couch. We ordered a 3 piece sectional with a chaise and they delivered a double chaise sectional. The store manager helped fix the situation both time but this experience has been pretty awful.
Ashraf was very patient with us and helped us to find exactly what we were looking for. He was not pushy at all and listened to what we we needed the furniture pieces for and helped us look at different options. It was a great experience and we were done shopping in 1 hour!
Noe and Maria the sales manager did an amazing job helping me and my Husband Dominic with our purchase.
Mary is very helpful and very accomodating, she aswers all my question and i appreciate her gestures by saying positive things about my choice or the product i bought
Les was great. He helped with all our questions & was very patient. He worked on getting us a good price & financing.
Helpful and a large display area
Rawya was excellent. Very resourceful
Robert was the best! Made things fast and easy. He was able to answer all my questions. Will be back again.
Ashraf got the job done! Great service!
Amazing service with smiles provided by Erum Kiran. We came in with my girls and she was quick to help us out and get us in and out so they wouldn’t get bored . We will definitely be back and get more things for our home from Ashley’s Colton with Erum. Thank you for your help !
(Translated by Google) My experience with Jonny was very excellent (Original) Mi experiencia con Jonny fue muy excelente
The sales staff was very helpful without being overbearing and the delivery guys could not have been nicer or more efficient. Really good furniturw buying experience!!
Pierre was a great salesman! The whole transaction was simple.
Great time, Amancio was a great help, was able to get a few things for my father when he came back to California. Can't wait to set things up when his items come in this Wednesday
The quality of the products seem pretty good and the prices are fair. There were some customer services issues that I had to call them out on and eventually they fixed them but it left a bit of bad taste in my mouth. Update 7/10/23: I ordered more products and the delivery team put together one of them completely wrong and told me that it was correct even when I showed them what it looked like in store. They also didn't pick up all of items that were being returned. The delivery team barely spoke any English so we couldn't even communicate properly to get these issues resolved while they were there. In addition, they didn't unbox a piece of art I had bought which I ended having to open by myself and cut my finger in the process. These issues make me never want to buy anything from Ashley again. I've bought products from Bob's furniture which I had never had any problems with whether it was delivery of the products itself.
Great service and attentive! Quick and made easy process to find the dining table I was looking for and ordering pick up as well
Rawya Salibi was very knowledgeable, patient and helpful. It was a pleasure to work with her. We will recommend her and Ashley Furniture. We will come back for any future needs. Thank you Rawya
Mary was the nicest super helpful didn't feel rushed to make any decision
Service at the store was great, the dresser we bought looks beautiful, but one of the seven drawers was not working right (getting jammed when trying to close it). Placed a service request, the technician came to my house, changed the drawer rails, said it was ready...but it was not. Still getting stuck. Have called customer service twice after that. First time they said they were going to re-open the case. Four days after nothing happened. Called again, and they once again said they were going to open the case (it was supposed to be open after the first call!). Still waiting for a response almost two days after the second call. Frustrating!
Enjoyed shopping in this store. Salesman was very helpful great customer service.
Ashraf was our sales associate and he did an amazing job catering to our needs as well as giving us a great price on the furniture we ordered.
Loved the selection at the Colton store. Don was great. He made himself available without being a "stalker". Got a great price on a sofa and loveseat.
Thanks so much Ashraf & Maria for all your help. Can’t wait for our furniture to come in.
Ashraf was very helpful and patient in providing outstanding customer service!!! I love Ashleys and will be going back to make more purchases 😊👍
It was great!!
I felt the workers were very friendly and helpful.
During my visit Julia help me with my purchase. Very knowledgeable, very professional very helpful. Me and my wife were just looking and ended up purchasing a complete bedroom set.
(Translated by Google) Liz treated me super well, very kind and answered all my questions (Original) Liz me atendió súper bien muy amable y me contesto todas mi preguntas
The gentleman that helped me was very helpful very kind and very nice. I really enjoyed him.
Ashraf is great with all his customers, he is patient and willing to take his time with his customers. We needed time to think so he gave us that that time with no problem. Ask for Ashraf.
Ms. Patricia was the absolute best! She helped us find our perfect couch within an hour. So professional and knowledgeable could not be more appreciative🩷
Pattie gave me a great experience and made sure to walk me around the whole store to show me the variety of beds they had. Glad to have made my purchase here with her
We have been looking for a new mattress and bed set for quite a while. We came to Ashley and were very impressed with Ashraf’s professional and friendly assistance. He was easy to work with, not pushy and very knowledgeable. I typically avoid large furniture stores but now I am looking to returning to Ashley for my next home furnishing because of my wife and may experience with Ashraf!
(Translated by Google) Beautiful items for the home highly recommended.. (Original) Hermosos artículos para el hogar muy recomendable..
Very happy with our experience here. Pedro took great care of us, gave us plenty of space to browse and talk amongst ourselves while still being available to answer all of our questions and requests. Connie the manager was also super kind and accommodating. We are very happy with our experience there and recommend you go in and see Pedro!
Amazing experience with Myra, got me exactly what I needed for my new home made the experience fast and easy she was so friendly highly highly recommend!
I came with my parents to look for some couches for our home and we had the pleasure of working with Les. Les was amazing! He was very friendly, attentive, and helpful. He ensured that my parents felt welcome and heard as well as his manager Connie. They had a lot of patience! We found what we needed and some more! Thank you Les!!!! We are definitely coming back!!!
I would give store in Colton a 5 star rating based on Myra's wonderful customer service, and her managers willingness to help us find what we were looking for. They both totally deserve the credit for being undersranding of what we need and how much we could afford making the sale of our item so much easier. Unfortunately the warehouse staff appeared very inconvenienced by us coming to pick up our 1 item, a simple mattress in a box, because they were closing soon and "needed to get up out of there", This was at 5:30pm and the warehouse closes at 6:00pm, plenty of time to grab a simple box and allow us to leave with our purchase preventing an unnecessary trip back. The reasoning was that the order hadn't come through yet, we provided proof of purchase and documentation. Interestingly enough the woman said that the order didn't pop up and would wait to see if it was there, returned my paperwork and told me that she didn't need it because she has the order, which doesn’t make sense if the order hadn’t come through yet....sounds like someone didn't want to have to do the work during their last 30 minutes on shift... There were multiple staff standing around doing nothing which made this even more frustrating. The gentleman tried to help and ended up personally pulling our order and even loaded the items into our vehicle. One person, or one department can ruin the total experience due to their unwillingness to assist a customer. It's unfortunate because the floor staff on the sales side was wonderful and Myra knocked it out of the park.
Erum is sweet and helpful. Didn’t hover over me while I made my selection. Check out was fairly quick and easy.
(Translated by Google) Alam wae excelent. (Original) Alam wae excelent .
Just bought a purple mattress from Liz! Excellent customer service and definitely helpful in choosing the right mattress for me! Come to her for your purchases!
Rawya is a wonderful sales lady Sincerely Kristina Delgado
Pattie was very professional and nice sales lady
Got a good deal on a couch, But the sales rep was on her phone when we tried asking questions, so we tried shopping on on our own. I don’t like how they just hover over you, let people breathe and discuss their options with their partners without feeling so much pressure, have reps close by if people need questions. And not have them be in other people’s business or conversations when making they are trying to make a choice.
Jonny G. was such an excellent salesman! He's the perfect guy to get the right sale for you!
Excellent Job for helping us getting the bedroom set. Very helpful Ashraf. Thank you again..
Good service by Ashraf
Rick Castellanos helped us! He was so accommodating! He knew about his products but didn’t push things, was so helpful in his suggestions!
Pattie was very kind and very professional. Loved her!!!!!!!
Nice store got helped by Patty who was great
Love working with Sam Franco, sales rep in the Colton show room. Guy is very knowledgeable and will patiently work with you to ensure you get what you want. As he so kindly reminded me that we had measured the same couch twice! Lol 🤣 I strongly recommend this show room, if you get a chance ask for Sam Franco he will take really good care of you.
I went to visit Ashley’s yesterday and I was greeted and helped by Tammy!! She’s the sweetest sales associate ever. She was patient with me while I looked around for a bed set! She gave me time to look and see the whole store and would come check on me. At first I only was looking for a bed set but I ended up leaving with a temper-pedic mattress and the new adjustable base!! Tammy and the store manager Alfredo got me the BEST deal and I love my purchase. Whenever I come back I will be making my appointment with Tammy!
Solid customer service- very helpful staff.
Terrible policies or Services! We were told we could cancel if we changed our mind before delivery. We cancelled our order, and didn’t receive our credit back until we went back to the store. I DO NOT RECOMMEND THIS STORE! Too much hassle.
Thank you so much PK from Ashley Furniture you did an awesome job helping us pick out two mattress and furniture he went above and beyond to help us get what we needed. Very patient, helpful and pleasant. We’re very pleased with the service given by PK and manager Alfredo. Highly recommended!!!🙂
Johnny G. Was amazing! He was very helpful and I didn’t feel like he was pushing me to buy. Thanks so much for your great customer service!
Robert was awesome, we really appreciate all his help and great personality 👏
Erum Kiran helped us so much! We bought several pieces for our new home. Erum worked hard to accommodate all of our needs. We have always had great service at Ashley! I highly recommend them!
Kabir was an excellent sales representative. We had a fantastic experience from start to finish. Kabir was patient, professional, and informative, and did everything he could to help us get what we wanted. We are a returning customer and will be back.
Excellent service thanks sham hope to see you
Great service, great people.thanks.
Erum was so helpful and patient! Thank you so much for all your kindness and help to me and my family!
Great service by Stacey De Hart. She really went above and beyond to help us walk out with a bedroom set. Thank you Stacey.
Mary Moreno was awesome person to work with. and a great Experience. We will definitely be back again thank u so much. you were a really nice person. Thank u again.
Steven has amazing customer service and is very knowledgeable of products. He makes you feel comfortable and ask the right questions to ensure you are informed of different furniture options to satisfy your needs. I will definitely return based on his service.
Ed & Connie were awesome!. Hooked me up with a great deal. I love my new bed, sleeping like a baby. Thanks 😊
My experience with Julia was truly exceptional she was great and very helpful.
We had a great experience with both Sam and Josh! Two fantastic gentlemen.
Customer service from Sham was excellent. Attentive to my needs. Excellent customer service and very friendly. 100% I would recommend him!
Went to Ashley Furniture for the first time today. Was met by Patty upon entering. She was super nice and extremely helpful. I had a lot of questions and she was very patient and well informed. I also appreciated that she was willing to get me a good deal and a good price. She did not try to trick me on price and was fully transparent throughout the entire process. Would definitely come back to buy more and would specifically ask her to show us around!
Patricia was super helpful and very patient. Great experience, will be back for my next big furniture purchase.
Very happy with our purchase! Johnny is your guy! He was so helpful in getting us exactly what we were looking for. Thank you!
I absolutely loved the help from YAJAIRA !! She literally helped me find more than what I came for, she showed me every deal To keep me in my budget and maximized; and I am so happy and excited to see my furniture in my home. Thank you so much !!
Very professional, friendly and attentive.
Liz Martinez was a great sales associate. Liz was very helpful and thorough. She made our decision making very easy when it came to our furniture. Liz answered all of our questions, and made the process stress free. A+++
Kabir was really helpful treated us like family definitely will be back
Great customer service !! Thank you
I went to purchase one night stand and couldn’t take it home the same day because i need an appt. Have purchased a lot of furniture from here and this is the worst experience ever!!
Josh Aguilar was very helpful and patient with our purchase! 5/5
I appreciate Mayra tan she was very helpful , thank you
Coonie the manager has a great attitude and she really professional and helpful she help me and my mom get our dream living room I will definitely recommend this store to everyone
Just went in, Highly recommend going with Juliana. She was very helpful and patient with all our questions. She made sure we got the best deal. We are very happy with our purchase. 10/10 for customer service and prices.
We tried the Purple mattress and found it to be the most comfortable we have ever laid on. It was super soft and it contours with your body. We plan to purchase the Premier mattress. Looking forward to a wonderful night’s sleep.
Professional and attentive staff.
Mrs. Tammy, your a wonderful salesperson. My mother was so happy with all the furniture we got. Love you an hope to see you soon.
Look for managers specials during holiday sales events. Lots of wonderful deals. Had em deliver my bedroom set. They brought it in, and put it together for us. Great salespeople, and excellent delivery guys. All were very nice and professional.
(Translated by Google) First time buying here at the Ashley Store and the truth is that I don't regret everything very well and thank you very much to Connie Manager and Maria Moreno, the best, they treated us the best ☺️ and helped us in everything we dealt with, very kind. Many thanks for everything (Original) Primera vez comprando aqui en Ashley Store y la verdad no me arrepiento todo muy bien y muchas gracias a Connie Manager y a Maria Moreno las mejores, nos trataron de lo mejor ☺️ y nos ayudaron en todo lo que ocupamos, muy amables. Muchas gracias por todo
Thanks mr.Shaikh
Robert was great. Very patient atnd helpful.
Ashraf helped us find exactly what we were looking for ,even though we were very indecisive. He also helped us stay within our budget , great service and big thank you to him !!
Pattie was provided us with excellent service. My girlfriend and I will be back again.
Stress free shopping and amazing service. Ask for Sham, he has helped my entire family furnish each of our homes and we will all continue to bring our business back here! Thank you for helping our house feel more homey, Sham.
Terrible customer service. I’ve been trying to get an issue resolved since December. I get a different answer every time I call to follow up on the status of my claim.
Phillip helped us. He was very kind and knowledgeable
Best customer service, best quality furniture.
We had the pleasure of being assisted by Rawya during our visit. My partner and I had an excellent experience searching for our new furniture and Rawya seamlessly provided us with relevant information for how to best navigate the store and understand the products available. We never felt crowded, but could always find her nearby when we had a question. In the end, we felt welcomed and supported through the entire purchasing process. I would recommend this store and especially Rawya to anyone looking for new furniture for them home. An amazing experience!
I appreciate the salesman I dealt with thank you
Staycee was very helpful and energetic. She showed us exactly what we were looking for and wasn't pushy at all. The self pick up was simple and they loaded everything into the truck. Great experience
Chris was not a pushy salesman at all. He made himself available at comfortable intervals. He did not close the saddle before we left, but gave us his card with all the info we needed. We checked around and called him to order a sectional later. It gets delivered on Friday! Way to go Chris!
Mushtaq helped us great service
Colton location.. It was a wonderful experience, I would definitely drive the 1 hour 14 minutes again. The environment is so unlike the Torrance location. My sales rep was Robert C. He handled every minute as the polite gentleman he seemed to be. I will be going back. Thanks Robert!
Came in today looking for a couch. Paty greeted us at the door and was with the every step of the way! 5 stars for her service!
Rawya is the best. She took great care of us. So happy with our experience. Connie joined us and helped make the whole deal work. We shared great laughter.
Patricia was very helpful during my shopping trip for a couch and a bed. I found a cheaper price on the couch I saw in store and she price matched it.
Ashley in Colton has a great customer service. Johnny helped us last year when we bought the recliner set and this year's visit for a dining set again Johnny never failed, great service. Thanks so much.
John was great. Very helpful. In and out quickly.
Salesman Sham has been great!!! He was courteous, entertaining and patient😄.
Great experience. PK was very nice and it was an easy transaction
Great experience. Kabri shaikh helped me and my fiance out so much on our trip there.
Great experience. Robert was was super helpful with everything!
I am glad it was Kabir who help me. I explained what I am looking for. He took me to right place. There it was, what I was looking for. My experience was great and smooth. Kabir was professional, listened, and was polite. He made paper work like a piece of cake. Thank you Kabir.
Great experience with Pedro C. He was very helpful and fast to assist with our needs. He shared our options with products and payment options.
My sale associate was awesome Philip thank you so much! Love the Furniture!!!
Every one was very helpful and informative:)
I love Ashley's Furniture they always help me get the good stuff. They make sure I'm comfortable at the store finding the things that I need.They also make sure Im comfortable when I get home. Erum was great she was the biggest help while finding what I needed.😊
Didn't have much different color options
(Translated by Google) Very happy with the attention that Samuel had. He helped me with my doubts and questions. The best attention 100 out of 100. (Original) Muy contenta feliz con la atención que tuvo Samuel . Me ayudo con mis dudas y preguntas. La mejor atención 100 de 100.
Patty helped me and wife out , had patience with my little one while we browsed what we were looking for would really recommend asking for patty !
Kudos to their associate Philip Sequeira in this store! He went above and beyond what my husband and I expected today. We had a very smooth transaction buying our furniture! We’ll come back for more!
Philip did an amazing job of helping us find what we wanted, making us feel comfortable, and working with our budget. We had a great experience and that was largely due to Philip!
Pk did an amazing job in helping us i appreciate all his help
Pk got us a great deal, will come back !
DON WAS GREAT,HE WENT ABOVE AND BEYOND TO GET US WHAT WE NEED. HE WAS KNOWLEDGEABLE IN ALL AREAS AND WE ENOYED HIS TESTINGS. I APPRECIATE HIS CUSTOMER SERVICE
Johnny & Connie were very helpful in helping us in selecting our furniture. thank ypu for such a great customer service
Julieann provided me with exceptional customer service. She was not pushy nor did she exhibit aggressive sales tactics to get me to purchase She provided me with options so I could make the best decision Kudos 👏🏾
Liz was a great help excellent customer service, and great detail and showing us some really nice furniture
Excellent customer service! The needs & expectations were met to the fullest.
Beautiful furniture!! Great prices and amazing Sales advisors ❤️
The service was great!
Josh is the best! I’ve never met anyone as helpful and patient and he is. He will go above and beyond to help get you exactly what you are looking for. 10/10.
(Translated by Google) Very good customer service. Patricia Branscome helped us (Original) Muy bien servicio al cliente. Nos ayudo patricia branscome
Patty was amazing and super sweet. She answered all of our questions and had so many petitions showing us around. Please ask for Patty.
Stayce was very helpful and patient with me while i shopped.
Great service by our sales person Bella
Can not express how amazing and helpful Stacey and Connie were. Our purchase went so smooth from start to finish. The service could not have been any better, and more importantly my new home is now completely furnished! Can not express how excited I am! Thank you guys!!
Stacey and Connie were the absolute greatest delight to work with. From start to finish my gf and I got the absolute best service and most important, we finished our purchase within a hour and half of looking. So excited!
Al was great and helped me find exactly what I needed. I definitely recommend going to see him.
I really enjoyed Patty’s patience with me and my Dad, showing us around and giving us a lot of information regarding our purchase!
(Translated by Google) Excellent service from Amancio. (Original) Excelente cervicio de parte de Amancio.
Joseph was great customer service very helpfull 🙂
Decent prices, OK, selection, delivery was a bit of a hassle, overall just an average experience.Recently ordered a piece of furniture from Ashley's and was routed to the store for delivery. The delivery yet experience was not good. I got a date first but no time. Then the day before I was given a time but no choices. The window was 5 hours long on a weekday when everyone is working. The delivery driver just showed up with no warning or courtesy call. I told them I can be there in 30min and was told they can only give 15min for waiting. Wow, seriously. I had to call and wait another week to have it redelivered because that's their delivery timeframe. Seriously bad!
Bought a sectional and was told I would have the complete set in under a week, 4 days to br exact. It's been 3 week's and I only have half a sectional.
Yajaira was great offered lots of help and suggestions. She was extremely patiemt and kind.
Sale Rep Robert was awesome 😎 He was very Friendly and step in to help us out when the first Rep left us Hanging out with out assistance. Great customer service. Would come back to by from him at Ashley.
Myra was a great help very informative in helping us throughout the decision making of our bed frame
Mayra and Connie were a really great help and even gave us a discount.
Yesterday we were on our second round of research at Ashley's and I must say it was an exceptional experience. Rawya was awesome! I can be cantankerous however she did not rush us, she gave us room to discuss our purchases and if she couldn't help with a question, she went and got that answer. It's a rarity for me to give 5 stars but the whole experience was excellent. I highly recommend Ashley's and if you get Rawya, that's a bonus!
Robert was a great help showed me some great couches and was a lot of help.
Noe was great and helped me with my checkout experience.
Awesome experience we were able to find what we were looking for at an exceptional price. Ralph was very helpful, patient and courteous.
Mitchell helped me out today and he sp quick so friendly it great working with him will use him again!
Connie & Pierre were so attentive and definitely not over beating. Pierre took my nerds and want into consideration they made my experience easy and quickly
Visited Ashelys to buy a mattress and bed frame I had the pleasure of meeting marry and the manger Connie and they helped me find exactly what I needed. Amazing customer service and super friendly if I can give them 10 stars I would.
Excellent experience with Phillip at Ashley’s Furniture.
We worked with Philip today and he was extremely helpful in getting us exactly what we needed. Very friendly and professional from the moment we walked in the store. I would highly recommend coming in and talking to him about your furniture needs.
I love coming to this Ashley’s for any furniture need! Myra was super helpful and had great suggestions for our new home!
Easily best furniture buying experience you can have! Super friendly staff especially Myra! They are always helpful and willing to give you the best deals!
Great customer service from Ashraf. He helped us get a great deal with our bedroom set. Thank you!
Bill, thank you for a great experience in purchasing my outdoor furniture. In which I love, great quality & beautiful color. I also appreciate your knowledge, patience and professionalism.
Excellent service, speaks Spanish. Por Myra y Connie.
Liz is great and always comes up with options.
I had a great experience shopping at Ashley. Johnny was very helpful and accommodating. Definitely recommend.
Josh is an awesome person who provided very good customer service. I am glad that he assisted me to buy sofa at very good deal
Patty was extremely helpful and patient with me and my wife. Gave us space when needed to make the right decision.
My experience with Pedro Castro was great. He gave looked for the best deals and his full attention and he wasn’t pushy. He is a very nice man
My experience was great. Initially Steven helped me and was wonderful, upon my return he recommended Mitchell to help me out with my purchase. He was just as helpful and efficient. Thank you Ashley Furniture in Colton for your team work and my new couch!
Tammy was excellent with her customer service and knowledge of everything. She was very patient with me and I was glad to have her assist with my needs. Thank you Tammy
(Translated by Google) I recommend Les, very good service. (Original) Recomiendo a Les, muy bien servicio.
Les Cardenas was great at giving us options, putting things in perspective as to what works and wouldn't work. Engaging, communicative, and pleasant. Got sofas in addition to my TV stand. Great job with those selling skills Les!
I buy table from this location. After i pay the Manager said I can’t help you to put it in your jeep. My jeep was front of the gate. Before payment the ladie who help me she said yes we put it in your car. And then No anyone help me. It’s heavy table so please avoid this location 😡😡😡.
They have the worst customer service ever. They are really unprofessional my package was supposed to be delivered on the April 6. I call the store on April 12 and I was placed on hold for 20 minutes and I gave up and then. The next day I walk in to the store and they had a lot of excuses they where blaming the new girl about placing me on hold the day before. They were making up excuses about my package. Then shipped my package it was still in the warehouse. I had to walk to the warehouse and carry my package and the box was big and heavy. I will definitely not recommend.
Phillip sequeira great customer service
Great Customer Service Thank you Philip Sequeira for your help on our purchase today
I enjoyed amazing service today while purchasing a new recliner!
I was sold the wrong bed and size. My 4k bed has been replaced 2xs still with wrong size and comfort level. the customer service reps are out of the country, I have now a total of 50 emails no success to repair my onec again broken 4k bed and to get my correct size and comfort. It was the rep last day so he just sold us anything I feel to meet his qouta and to get a nice paycheck before leaving NO RESPONSE FROM THE STORE EITHER
Julianna exceptional service
Our sales associates name was Sam Franco and he was excellent! We were there for 4 hrs and not once did I feel rushed. He was very patient giving us time and space to choose our furniture. He was also very thorough and knowledgeable when answering my questions. Mr. Franco was very professional and expressed the interest in helping his customer. I would highly recommend Mr. Franco and Ashley's furniture. Thank you for taking care of us!!!! ⭐️⭐️⭐️⭐️⭐️
Raquel was an amazing helper.She provided us with experience to mattresses and bed frames which was great.She had a wonderful attitude through out her service with being informative and friendly.She was great with her help.
So Happy with my purchase Thnx U Les Cardenas Great Sales Associate Ask for Les
My husband and I are repeat customers at Ashley's and every time we come we are happy with our purchase. Today was no exception. The sales rep AL Alam was awesome! He showed us many living room sets and had us test them out to make sure we are satisfied with and happy with our purchase. Connie the manager was also great in working to help with the financing. Thank You AL and Connie for rhe fantastic and exceptional customer service you provided to us. You guys are great! 😃
What can I say, Monday was excellent , friendly, helpful ,patient and pleasant thank you
(Translated by Google) Very good service Myra tan and cony when we arrived a very good welcome and some advice that cony gave us about our very satisfied mattress. (Original) Muy buen servicio Myra tan and cony cuando llegamos muy buena vienvenida y unos consejos que nos dio cony aserca de nuestro colchon muy satisfecho .
Julieanne assisted me both times, she was very friendly and patient. I ended up changing my mind the second time. She was able to search for all the items online and price match them to get me a better price.
This is our second time visiting Ashley’s at Colton to get furniture for our home. Our first visit Sam helps us out. He was very profesional and helpful too. The second time Bill helps us. He was very helpful, patient, and knowledgeable. Overall, great experience!!!
Julia did an excellent job assisting us we’re going with home theater sofas. Thanks for the service
Liz Martinez
The staffs is great. Im a return customer. But this last time I purchased from them. I’m very disappointed about the way Ashley furniture handle the situation I have with the mattress I purchased in October 31, 2022. With in 40 days of purchasing this matter I experienced the Issue Sinking Mattress. I contact them Dec 30,2022 and they send some to inspect the mattress. According to them mattress was good the sinking have to be 3” deep to consider the matters defect and the sinking have to be noticeable in the surface with out any weight. How can I sleep in a mattress with out putting any weight. Thanks to Ashley furniture I have to put my new mattress I purchase from them in my guess room and I’m using my old mattress the is more comfortable than that new mattress. Take your Buisness somewhere else where they will take care of you.
4/6/2023 Made a purchase today at Ashley’s. Love the couch and loveseat! I was so please. They gave great customer service and was on it from he time I came in to the time I left… I has a little bit of issues with my application and navigating online but they we’re here assist me. Thank you so much for service. I recommend anyone who is looking for furniture this s the best place to come the customer service team is great!!🤗
Great experience. Connie was a great help! Found the perfect couch.
John was amazing, great service.
Patty B. makes us want to come back for more shopping. Excellent customer service, never rushing us to jump into a sale. Thanks Patty!
We were helped by Sham and he was extremely helpful. He led us through the store and showed us many options of the items we needed and helped me find the perfect items for our home! I would highly recommend Sham and Ashley Furniture!
(Translated by Google) Lester was an excellent salesperson and very patient with my decisions. (Original) Lester fue un excelente vendedor y muy paciente con mis decisiones
I have never had such a delightful experience buying furniture. Ashley’s Furniture is by far the best in quality and service that I’ve ever encountered. But I must say that Stayce definitely set the bar high in both presentation and service. I failed to ask her how many years has she been in customer service and how long has she worked for Ashley’s, because I left there feeling like family! She is truly a great asset to this establishment. I cannot thank her enough for her guidance and due diligence. The wife and I’s needs were met and exceeded. Thank you Ashley and thanks a mil , STAYCEEE!
Les was very attentive and has a great attitude. He was very helpful! Great first experience at Ashley! We will be back again!
Need Furniture go see Liz Martinez she is so amazing! She was so helpful, though, upbeat, funny. Her professionalism she showed us everything gave us input to help us decide went above and beyond. We bought a bedroom, dining room livingroom set. So excited happy!!
Robert handled all my needs in a fast yet professional manner. He didn't pressure me into buying anything and met all of my expectations.
I want to say I really like the quality of the furniture but what I really want to say is Don at Colton is awesome! Helps you see all the features and shows you what you are looking for! Amazing guy and products. Will buy only from them in the future! My wife and I along with my daughter enjoyed the place. The options and the flexibility!
Josh Aguilar-was an amazing salesman. He went above and beyond to get us a good price on furniture. If you go to Ashley, go see Josh, I would recommend him anytime he represents Ashley to the highest regard. He’s honesty and courtesy, the best sales man ever. And all the furniture was good quality.
Ashraf greeted me at the door and helped me with my purchase.
My visit to Ashley furniture was great! Thanks to Mary for help!
Ashraf is amazing
Pierre was awesome! Great costumer service!
Sham did a great job walking us through every available option.
Philip gave me great service! He helped me find all of the pieces I needed to finish my project.
Ashraf was very helpful! I ended up buying everything even added some more stuff. Very nice personality and very helpful! Will definitely recommend him. Very good salesman!
Patty was a great help and got us the sectional we were looking for
Patty was super kind and helpful! Understood what we needed and gave us what we wanted 10/10 recommend 🙌🏻
Great experience can’t wait for my delivery!
Mary was a big help! Great service
(Translated by Google) Ashraf, very kind, gives you good advice to make your choice well. (Original) Ashraf, muy amable, ds buenos consejos para hacer bien tu elección.
Jennifer Lopez was so helpful! She created a pleasant shopping experience without being overbearing. Will definitely come back/recommend. Thanks!
Love this store had a great experience with patty !
Our sales person listened to what we wanted, found it within 10 minutes!
Ashraf was a great help. We were in n out within 1 hour. He knew exactly what we were looking into.
It’s funny how so many of these great reviews have pictures from the showroom. We purchased almost $12k in furniture when we moved back to California 3 years ago. This included an extended warranty from a third-party. Less than three years later, the loveseat is falling apart so we called the extended warranty company. They don’t answer the phone so we submitted a claim online. Six weeks later I still haven’t heard back from the warranty company. I called Ashley furniture and they sent a technician to my house and he confirmed that the loveseat is falling apart with broken bolts. Underneath this thing looks like it was put together for a 3rd grade project. The technician confirmed it should be covered by the extended warranty. I called the Ashley furniture store in Colton and reached a call center in another country. Explaining the story three times to three different people. The store manager said they couldn’t do anything and transferred me to the corporate office. I explained the problem to the receptionist and she said she would transfer me to someone who could help. She then transferred to a call-center in another country. I looked up the corporate office and called them again. I explained the situation again and a different receptionist transferred me to a call-center in another country. All I want is for Ashley to refund my money for this garbage sofa and loveseat and for the warranty that does no good. Ashley knows the warranty is no good which is why they no longer use the company and have their own extended warranties. The customer service at all levels is trash. I wouldn’t buy a toilet mat from Ashley furniture at this point. UPDATE: You’ll notice below that Ashley responded and said to email them. I did and and still haven’t heard from anyone. The automated response is for show only. They don’t care!! UPDATE #2 (4/23/23) Still haven’t received a phone call from anyone.
This is the worst place I have ever gotten furniture. We spent $12,000 there and their customer service is garbage. Three days after we bought a 4,000 mattress, they delivered the wrong one, it was so hard that I called them to come pick it up, they told me to jump on it to make it softer😧 and never came and got it. The warranty is a fraud also. The couch is broken and held together by mismatched fabric. The customer service number gets directed to India before they will let you talk to the store in THIS country. I will NEVER buy this crap again and will tell everyone I ever talk to not to waste their money. Especially at Colton store..This is what the couch is held together with. GARBAGE
Hyam is a great representative. We’ve been going to her for over a decade. She always gives the best customer service.
My experience at Ashley was very good. Patricia was very kind and nice person, she helped us a lot whit our purshase.
Juliana M. Was amazing with such a great attitude and always smiling. She was very helpful! Definitely will be returning for more furniture for my home
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio por parte de Raquel
Well satisfied customer. My sales representative Patricia Branscome aka Patty!
Thank you for your help Mushtaq !
Patricia did and amazing job !! She didn’t give up on me and even though it was hard I made a great decision thank to her ☺️
Patricia: She is an excellent worker. Very informative and a pleasure to work with.
It would be a second time coming to Ashley is fast easy service and Stacey was good.
Had the best experience with Patty being our host. She was patient and helpful. Will definitely come back!
We have a wonderful experienced here in ashley its a lot of choices , especially by the help of Bill, he was so nice and helpful. I recommended him to anyone who gonna come and look or buy stuff here.
The furniture displays in the showroom were great, and I thought the prices were very reasonable. I did not care for the salesman “Ed” who took care of me. He smelled of smoke. He didn’t ever introduce himself; I called him by name by reading his name tag.
Friendly Helpful we got what we wanted!
Patricia was really helpful with helping us choose a new couch. 10 out of 10 👍
Raquel was so helpful and kind very pleased with her service!!! 100% customer satisfaction
Selection in the store was amazing and our sales associate was knowledgeable and very professional.
Had the worst experience with Josh at this store. I was originally told my delivery would be the 11th for a bed. It’s now the 18th and still no bed. I saw online that the same exact bed was $700 dollars and Ashley was charging me $1000. I asked if they could price match which they said they did but then just added in more charges to the delivery so that my total for a $700 bed still came up to $1546. When I asked Josh about the extra charges he couldn’t explain them. At this point I was over it and asked to just cancel the service since I had been waiting 3 weeks for a bed that had over $700 in taxes and delivery fees. Josh said only he could cancel it so let’s see if I ever get my refund. I won’t be doing business with Ashley again. They try to scam you on anything they can
Liz was great sh
Great experience. My issue was addressed and taken care of.
Danny was very helpful and patient with me when making my choice. I appreciate the knowledge he had of the furniture options and kindness he showed throughout the sale.
Thank you Katherine and Steve for the great customer service and product knowledge. my new furniture looks and feels amazing. thank you for a smooth and pleasant experience.
PK was awesome and helpful the whole way through
Came looking for some couches. Ashraf greeted us at the door and was always nearby without breathing down our necks to answer questions. Ultimately found something and purchased it. This man worked off the clock to wrap up all the details for us. 5 Stars for him, 4 for the store for not paying their associates the time worked for wrapping up customer needs.
I had a great experience shopping for my dining room table Pattie was a great help.
Johnny was really helpful today
Tammy Greeted us With a warm welcome and right away helped us with her Knowledge on our Hunt for a sofa sleeper bed!! She was so nice and helpful and funny! Thank you for a great! Experience Tammy! Maria Pacheco was very helpful too!
Wonderful experience with Stayce at your Colton store!
Patti is a paragon! I came with ideas in mind, and her direction and savvy made our experience par excellence. The process was so fast and efficient, and Patti was such a pleasure to work with. Our home will feel comfy and classy for years to come. Thanks Ashley Furniture!! Thank you, Patti!!!
Ashrae gave great customer service. Was able to find my kids the same mattress I found online, and even was able to price match from a competitors website.
Don did an amazing job explaining how the prices work and what makes Ashley furniture such high quality. We were so pleasantly surprised about the prices, figuring they would be a lot higher than they actually are. Really Happy we found this place! Highly recommend.
Great service by Pedro Castro! Thank you so much for your help
Very happy with my experience. Mondi was very informative and so helpful in making sure we get exactly what we wanted. Thank you for all your help!
I went into Ashley’s furniture in Colten and was very pleased with our helper named Patty she was very helpful and listened to all our concerns and interests we were in need of . I was definitely satisfied with my visit
Rawya and ashraf were super helpful and went above and beyond… we were able to get what he wanted.
Rawya and Ashraf and the manager Maria were very helpful they were able to solve our problem.
Extremely happy with the service. Fhilip sequeira is a professional at the work he performs, he just gave me a grate service and a extremely discount.
Very helpful salesperson Ashraf, quality furniture that I can't find in other places.
Pierre was an excellent staff help me out with my new purchase. New what I was actually looking for dedicated his time too is
Patricia was very good and not pushy. Answered all of our questions. I would come back again to use her services
Very helpful and very friendly. Great store to shop. Met my needs. Sales associate Tammy was so awesome!
My girlfriend and I were looking for a brand new couch and Philip was phenomenal in helping out with that. If you’re looking for furniture, ask for him because he was great help!
Rawya was absolutely incredible!!! She was not only a great saleswomen but her personality was the best!!! She was so helpful!
Tammy, she’s amazing!! I love her she worked her magic and helped us get our dream couch!! Alrighty then, take care now bye bye then
Tammy!! I love her! She got us our dream couches! Recommend go with her!
Great customer services from our sales person Raquel and Joseph very helpful
Mary was amazing.
Patty’s is the best
Julia was excellent. I came in just to look at things and she showed me things I couldn't pass up. She worked with me got the best price set up delivery. A wonderful experience
Very attentive, answered my questions and very professional. Thank you Patricia.
Mary was amazing in addressing all of our needs with our first purchase! She answered all of our questions in regards to the coverage on the couch to delivery date! And she gave us the best possible price
Thank you James for the great customer service and helping us find beautiful furniture. The entire experience was amazing. Ask for James Babatunde for great service and help.
Ashraf showed us exactly what we came to see and we ended up purchasing. Thank you
Great service and help from Tammy! Ask for her.
Kabir Shaikh
I worked with myra and she gave us amazing service
Phillip and Connie are the BEST ! They were both very helpful with my furniture purchase !! Ten stars for both of them!!
we had the best experience everone very helpful
As soon as I came into the store Rick was right away very attentive and helpful and Conni was very helpful and was willing to go above and beyond to me help in figuring out what was best for me and made the entire experience of shopping that much better
Liz was excellent. We will be back to see her
Our experience with Liz was amazing. She has great customer service and worked with us very well. She had patience and gave us time to process if we wanted to move forward with the order. Thanks Liz! You are great!
We received Amazing customer service from Liz. She listened to what we were looking for and showed us exactly what we were looking for!! Excited for our delivery!!!
Ralph gave excellent customer service!
(Translated by Google) Recommended. Excellent customer service (Original) Recomendado. Muy buena atención al cliente
Noe was extremely knowledgeable and helpful with all my needs
John Daou and Francisco Leon were extremely helpful and we are very happy with the outcome!
Connie was amazing. Was looking for a living room & she took the time to find me the perfect one. Love this store & love the experience. Thank you Connie
My Sale Rep John Daou, was Very friendly and patience.
My sales representative was very patient kind and helpful on details First time here Happy experience Don thank you
He did an amazing job. He explained everything in detail and was very helpful and helping us how to pick our furniture.
Raquel helped me out. I went in looking for a dining and living room set. She showed me around to the types of furniture I was looking for and then also asked if I would like to see other types of each while also giving knowledge of discounts. While I was trying to decide on a sectional or sleeper she asked if I would like to check out a recliner set and of course, the more options the beter, so I checked it out and that’s the one I ended up purchasing. Overall a 10/10 experience with Raquel.
Liz gave us space to shop. Didn’t hover over us But when we had a question or needed help, she was there.
Julian provided one of the best customer service. She’s very welcoming and has a great personality! It almost feels like I’ve known her for awhile, even though we just met !😅
Amazing customer service from Josh A. Heard our needs and had great suggestions, we found the furniture we needed for our new home.
Josh was amazing, definitely recommend him. Extremely helpful & kind.
Had a great experience working with Ashraf! Thank you for your help!
I ordered over the phone and set up a time to pick it up. The rep Elizabeth (Liz) put the wrong pick up date so it was put back. We got to Colton and was told it would take 30 minutes to get it off the rack. We’ve been waiting now for over an hour and still waiting! Never again!
Myra was quite nice! Gave us space while giving us all the info we needed!
Great sales from Sham!! Good Job!!!
Fast forward and simple
Customer service was awesome. Fast and easy
Joshua Aguilar went above and beyond with helping us purchase a dining table, chairs, and a gaming table. He was very patient and went out of his way with us and even brought/carried multiple chairs to see which we liked best. He knew all of the product he was selling. Give this young man a raise and a promotion!!! We will definitely be recommending Josh to our friends and family!!
Myra was very patient, attentive and helpful. She took good care of us from start to finish. Excellent service. Highly recommended!
Go see Rawya if you need some new furniture. A very sweet lady with a kind smile.
Amazing salesperson!!!!
My experience with Kabir at Ashley furniture was wonderful he has great customer service. He's very patient and explains throughly. I truly recommend <3
Robert C. was awesome! He was helpful, knowledgeable and patient. He made our buying experience enjoyable. Would definitely recommend him to others.
Pattie was great z! Thank you for the great service.
Patricia was amazing, made my experience purchasing my new bed so much better having someone like her to guide me!
I had to take a quick moment and write a quick review for the awesome staff who attended my family and I at Ashley’s Furniture in Colton. I went in looking for a new mattress and bedroom set. I was immediately greeted by Rick and Katherine. They were very welcoming, polite and knowledgeable to all the products they carry. They were both very patient with us because I am one hard customer to please and I def came out with a big smile and at peace with what I purchased. I left there 3 hours later and I can seriously say not one time did I see a bit of frustration or them being impatient with us. They were very collective and professional. Glad they were the ones that helped me out. For my next purchase I will be looking for them both to help us again. Thank you!
I'm very happy with that store so happy I bought furniture as a Bob store never shop there never you'll be sorry
Everything was great fast and easy and polite and welcome ing
Stacy was absolutely amazing in helping us find a desk and look around, the experience was easy and fast. Around the end we were able to test a mattress and it was absolutely the best mattress we had ever laid on, especially with all the features it comes with. Would absolutely recommend coming to this location and asking for Stacy to help you find what you’re looking for.
Very good service by Phillip
Very large outlet. Great service ready to help you find what you need. Large showroom
Our salesman Rick was easy to deal with. Not pushy or hovering but always available for any questions. Very satisfied.
I’ve purchased a few items from this furniture store. They had a great incentive program for first time buyers and the customer service I experienced was above and beyond. Make sure to ask for STEVEN, he was the excellent employee who aided my mother and I throughout the purchasing process. Will be returning for future purchases.
Customer service was great…thank you patty for finding the perfect mattress for me
Came into Look around Ashraf greeted us and was very helpful and kind. Purchased a new couch set and kitchen table set! Thank you!
A wonderful experience working with Patricia today. She really took the time to educate us on the mattress selection and not only did I purchase 2 Temperpedic mattresses but got some other furniture as well. Thanks Patty!
Raquel was amazing, she was helpful and resourceful
Came in for a mattress. James Babatunde was awesome. Listened to what we were looking for, walked us through the features, gave us time to choose and answered all our questions. Great personality and extremely knowledgeable and helpful. Will definitely be back to see him again. Ask for him if you need to go in to Ashley to purchase anything.
Don was AMAZING!!! He was so helpful, attentive, patient and accommodating. He listened to all my concerns with every piece of furniture I had doubts about and carried other pieces around for us to compare. He made our experience so easy and made us feel confident in our purchases. The best customer service experience! Please make sure to ask for Don when you go!!
Noe was amazing he helped us get what we needed! Thanks Noe 😀
Hyam is the best! We have a great dinning set and look forward to years of use! We are returning customers and will always be.
Go see Ashraf, he was great! Very friendly, welcoming, polite, and funny. He helped us select just the right couch for us. Thank you Ashraf from Ashley Furniture, Colton.
Ashraf was extremely helpful in assisting us with finding a new couch and armchair! It was a very simple, straightforward process working with him. We can't wait to try out our beautiful new furniture!
Great, excellent, service by Johnny
Rawya was incredible! Very helpful and knowledgeable
Good store but tooo much expensive
Sham provided great customer service and showed nothing but patience in giving my wife and I a tour of the products we were shopping for. Felt great with our purchase.
Excellent customer service, thank you to Christopher Duran for helping us select an amazing bedroom set!!!
Had a wonderful time and great service. Helped us apply a discount price for item we purchased. Was very helpful.
Sales associate Robert Cauley was very nice, helpful and understanding for what we were looking for .He took his time to make us feel comfortable on the purchase of our sofa and loveseat
The guys at the loading dock are solid. They had my flatbed loaded in minutes and were super friendly. Hats off to Tommy and Jeff for doing a fine job! I'll be back for more!
Juliana m, was our helper service very professional customer service that she gave us , thank u
Johnny was Amazing he was patient and thorough with us and we got an awesome couch for a new home :)
Bery good
Ralph was vary helpful when we needed the help.
Store Associate Raquel was so helpful. We were looking for a sofa and she was so nice to show us the layout of the store . She showed us all our options and gave us time to think about our purchase. She is very personable and we would come back to her for future purchases.
Lizbeth Martinez helped us! She was Wonderful and we made a purchase THANK YOU!!
Was helped by Jenifer she is amazing and helpful. We bought a bed and base, as well as a lift chair. Very happy with her service and that of the 2 men who helped us load everything
(Translated by Google) Excellent service Julieann Navarro (Original) Excelente servicio julieann Navarro
Great customer service. Recommend.
Pattie was very knowledgeable, kind courteous and we wholeheartedly recommend her to any future customers!!! Awesome experience… Great job!!!!!😃😃😃
Ashraf took care of me, very nice, answered all of my doubts and helped me get my dream bed!! Highly recommend
Patricia was an excellent salesperson and very patient.
Kabir was very helpful and personable. He really helped me find everything I needed
Les was so sweet it was our first time at Ashley’s and he was so attentive so patient and so honest ❤️ We needed a new bedroom option for my mother who has recently moved in with me because of medical complications. Thank you Les for taking the time to help my mother with her purchase, she’s so happy ☺️
Shout out to NOE for helping us with our purchase was very helpful and informative thank you
Ashrif was a huge help with our experience today! Much appreciated!
Ashraf took all his time and knowledge to make feel good about our purchase, really happy, great service, thanks Ashraff
Steven C. ("Calamari") was awesome. Very informative, professional, friendly, energetic.
Juliana was most helpful and patient with us in furnishing our new house. Her kindness and professionalism was outstanding. Ashley had lots of furniture to chose from and all great quality.
Rawya was awesome helped me with everything an any question if she didn’t know she would get the answers quick.
Juliana help me find a recliner for my mother-in-law great service I recommend shopping here with her
Raquel is the best real honest & patient saleswoman.
Kabir was super helpful
Ashraf helped us out and made it a great experience! Thanks Ash!!
Came in just to shop around and get ideas for couches and Patty helped us out. We came back another day once we knew what we wanted and immediately asked for Patty because she was very helpful the first time. She made the process super smooth and easy for our first time purchasing. She was great!
Mitchel was very helpful today
Daniel was extremely pleasant to work with and made the transaction very easy
Steven was very helpful and knowledgeable. Great experience
(Translated by Google) Ralph, very pleased with your service, very friendly and very effective with any questions, very satisfied with your attention and with the store. (Original) Ralph , muy complacido con su servicio , muy amable y muy efectivo ante cualquier pregunta muy satisfecho con sus atenciones y con la tienda.
Pierre helped out me and my mom today and it was a great time. My mom is very picky and Pierre helped us for two hours perfecting her vision!
Raquel was great, a great sales rep.
I had the great pleasure of being assisted by Julia, she was AMAZING!! Very patient well I looked around not over baring by any means and I loved it! Made my entire shopping/purchase experience a pleasure.
Located on Ashley Way. Plenty of parking available.We wanted to browse around to see what kind of selection they had and their prices. We were immediately greeted as we walked in and was told that this store is the largest one. We were amazed at the size of the store. There was definitely a large selection to chose from.My family and I found a lot that we liked and will come back to purchase them after we're done comparing prices.However, I'm a bit apprehensive at the recent reviews which makes me wonder if I should buy from here.
Today I was blessed to be greeted by Mrs Jennifer Lopez. I am very pleased with the way she conducted business. She didn't only showed me whay was in store, but also explained in detail everything about everything about each items Her personality and patient when over the top. She has a 10+ in customer service. Thank you so much Jennifer 👍🤗
I heve never been to any ashleys store except for the day before yesterday. It was amazing andbi enjoyed the wholesale and outlet.
James B was really helpful and polite, i would recommend going to him
Our sales rep Casandra at Ashley’s in colton was so helpful and cheerful and made our buying experience a good one I recommend you ask for her
Casandra Serrano was our sales associate and she was great, very friendly, very helpful, and she was able to answer all our questions and made our purchase experience go very smooth.
Tammy was able to help me with all my furniture needs, including a great mattress
Ashraf was very helpful, had a great shopping experience!
Patty was very clear in helping me get what I came in for. Was able to lead me there quickly and easily. Also very friendly.
Our salesperson, Al, was very helpful but let us decide without driving us crazy! Perfect service.
Pk was an awesome sales rep
Excellent
Friendly professional service. Ashraf was very helpful and we got a great deal!
Colton location- Les was such a great help!
It was quick and easy with Sales person answering all questions
Patricia was very helpful with us to our needs, we really like that she is very patient and kind, and also Connie was amazing helping out to give us a good service
Sara bella was a very helpful and thoughtful sales person. Love her
Very good customer service and experience here, very friendly and helpful
Les Cardenas greeted me with a smile upon entering Ashley’s for my initial visit. He introduced himself and asked how he could assist and promptly directed me to the bedroom sets. Les is very knowledgeable and addressed every question I had with respect. Les demonstrated a very likable, professional manner while politely helping me decide. He was able to provide all the furniture I needed with a sense of class . Thank you for an outstanding job Les
Monday was extremely professional and helpful. He found all the discounts and credits that we were entitled to!
Patty helped us the whole time we were there. She is very sweet. Made our experience great!
Julieann was absolutely the best. She provided the best experience I’ve ever had when making a purchase. I know I can contact her if there are any issues going further with this transaction. She was very informative and education about the various pieces of furniture that allowed me to furnish my whole home at one time. Thank you so much! I really appreciate you!
Very helpful
Great customer service! Ask for Christopher Duran.
Rick was awesome!
Raquel was very attentive and amazing help service was quick and easy
AL was a great salesman. Very knowledgeable and helpful with pricing. Got us a great deal!
Came into Ashley furniture to purchase a lift chair for my father. Patty was very helpful and had excellent customer service and made our purchase very successful 👍
Yajaira is friendly, not a helicopter sales woman, who made our buying experience easy and fast
Tammy Roberts No hassle sales person. I found same elsewhere for less, but came back solely because of Tammy Jay Barnett
Les was a great, awesome person ever, so sweet, definitely look for him
Philip was awesome! Will definitely be coming back because of his help!
Tammy was amazing she got me in and out quick just like I asked her.
Hyam was courteous and professional providing me with the best customer experience ! Thank you !
Myra was very helpful, quick and educated
Philip S. did a great job helping us get mattress.
Pedro is amazing!!! Excellent service.
(Translated by Google) Danny and Fransisco excellent service (Original) Danny y Fransisco excelente servicio
Friendly & informative salesperson, great selection
Don was very helpful in showing us various sofas in different styles. He was very knowledgeable and patient with answering all our questions. Thanks so much Don
Mushtaq. Got me what I needed 🙏
Mushtaq Ahmad
Patricia was out Salesperson today and our experience was very pleasant and informative. She explained everything very well and we left with a clear understanding as to what we are purchasing. Very knowledgeable and patience with us . Thank you for a wonderful person to have here for your elder elderly customers..
Great, quick service. Don went the extra mile for us!
Mushdaq was the best sales person ever and so patient thank you mushdaq
I’ve been here several times and each and every time I’ve been greeted with a smile, Patty was a huge help, very polite and patient. Was able to help me find exactly what I was looking for!!
Sham he is the best honest trusting salesman I've ever met. I'm going to refer him to everybody I know.
PK helped us and he definitely knew what he was doing. He was not pushy at all which we loved. Overall great experience
Bill was great!
Patty help me out today….I really felt like she let me pick out what I WANTED….thank u Patty for your genuine customer service I will definitely be back
Patty was amazing! She helped us out with selecting new items for my mom. Her service and interactions were genuine and she made us feel welcome. Thank you so much!
Came in to Ashley's in Colton Ca. And "PHIL" Our Sales Associate Helped Us Out With A Great Deal On Our Dining Table Set And A Couple Other Items .... Definitely Would Recommend 👍 Thanks PHIL
Julia has very good costumer service she’s very respectful I recommend asking for her
Les was are sale associated! He was very helpful and we left happy and satisfied. He was great! I will definitely be returning! Also, Connie was very helpful and treated us great! Amazing customer service!
Yajaira gave me great customer service :)
Wish to place on record the excellent customer service provided by Kabir when we visited the Colton store. He went the extra mile to meet our needs. Many times he met with his manager to get us the best deal. We also like to thank the store manager Francisco for his assistance.
Yajaira was amazing!! She helped my grandpa Paul get the bed of his dreams. She was so kind and understanding she helped us also get our dream kitchen table and tv stand. If you want great costumer service and someone who can get your vision to happen talk to Yajaira! Thank you again! We will be coming back to Ashleys.
John Dau was very helpful and friendly. I came to look and made a purchase.
John Dau He was very helpful with suggestions. I am a happy customer!
I should have known to check online pricing before buying. We made three trips to the store in total, each time staff was available and friendly while giving us space to shop. Raquel helped us with our purchase and appeared to have gone out of her way to get us the best deal possible. Within an hour after we left I pulled up the Ashley website to show our friends what set we had just purchased and found it cheaper online with a second promotion at checkout. Also found they offered free delivery which was not mentioned or offered to us in store. Instead Raquel spoke to the manager to package a discount into the items to off set the cost, this store discount was still higher than Ashley's online prices for each item. The next day I called and Roxanne helped us over the phone to give us the free delivery option and price match the online sale and promotion. She ordered a check for us for the difference, we paid mostly in cash but she explained they don't give cash back at the store and it'll take about 3 weeks for us to get the check, I agreed. We are getting back just over $600 on one couch and loveseat set which I believe should have been our price from the very start. Roxanne explained the pricing of Colton Ashley is not the same as the corporate Ashley website. As a consumer, we don't care, we just want the best price possible for our hard earned income. I appreciate Roxanne for making it easy on us to get just that in the end. As a consumer I feel we may have been taken advantage of during the sales process, maybe it was an oversight, either way Roxanne helped make things right. Update: Some things are going downhill after purchase. Furniture itself I am really enjoying so that's a plus. The delivery experience, guys were nice and professional, quick in and out, dealing with their automated service and customer service was tedious. They send an text update to call them with any issues around our delivery window then when I did and they updated the information in their notes, we still kept getting text messages to confirm the original information. When calling a second time, they had no line of sight to the original edits. Also, typically when we get a delivery we get the driver calling us when they are on their way, this is great if you need to talk to them for any reason. Ashely has an automated system call you which could have been an issue since my notes were I had to run out to get my kids from school and would be right back, they came within minutes of this. Also, when we were sold the warranty we were told the warranty was through Ashley, she stressed it as a selling point, one which we could not care either way but when the email came in from Reguard is almost was deleted as junk mail not knowing who they were, we should have been informed to look for this. Fortunately I opened it and it said we had to set up our account but the only link that worked in their email was an unsubscribe one which only shows up correctly on pc, on iphone it just says "click here" and so I opted out of emails to set up my own warranty simply trying to find a link that worked in their email. Next I go direct to Reguard to set up the account, it needs to send a confirmation code to your email which never comes in, so I request it again, still nothing. I do like the furniture but the logistics of the process needs some work.
Great customer service
Mush raw excellent sevice
Mushtaq excellent services
Salesman Phillip was a great help for us. Thanks again Phillip.
Raqule is sooo amazing!! She found us everything we needed
Yajaira was very professional and patient with us during our decision. Very sweet and helpful.
I loved my experience with our sales Rep Sham. He was very helpful gave us our space as we looked around was there for all our questions, very patient with us through the whole sale, got an amazing deal , left happy with my new bed set. Sham was an amazing sales rep.
My Fiancé and I went to buy our bed-set and mattress we had great customer service by Sham. He was so polite patient and sweet. We would definitely recommend this Ashley home store and Sham to be your sales person.
Phillip was great!
Very nice,fast, and helpful I loved Bella!
Mushtaq was amazing and great customer service.
Casadera great service n great attitude 😉
Excellent experience with Patty. I will be returning!
I take back my 5 stars I gave after while still in the store ( they gave me a discount and asked for a review before I left since they gave me a discount) They would get zero if I could. Purchased a couch that when delivered was nothing like the display, horribly uncomfortable. After many calls the store picked it up for a refund on February 18th. Today is March 27th and no refund. I have called many, many times. DO NOT SHOP here. You will regret it.
Great to work with James Babatunde he was able to work with us. 👍 5/5
Raquel C. was amazing! She was so kind to my wife and I. She greeted us when we walked through the door and stayed with us the whole way through. Made sure we understood and were satisfied with our purchase. She showed us several different option of mattress and was very knowledgeable. A1 experience
Tammy was very helpful and has very good costumer service. Always with a smile. Thank you Tammy.
Josh provided great customer service and was very helpful through the entire process. I would recommend Josh to anyone looking to have a great experience in purchasing furniture.
Phillip gave service very professional and friendly.
Yajaira was pleasant and very helpful. I’m happy with my purchase.
Patty was very kind and attentive to our purchase. Answered all questions and made all of the policies very clear and understandable.
Christopher Duran was extremely helpful and attentive to our needs. We always come back to this store for all our furniture. Make things easy and quick!
Great experience with sham, 5 star performsnce
Julieann was amazing! Very helpful and knowledgeable. She went above and beyond to help us get our items.
Excellent service. Rep was knowledgeable and very friendly
Issak was the best! He was very professional and has outstanding customer service. I will shop there again.
(Translated by Google) Mayra... she is a very friendly and cordial person... I loved the way she treated me... 100% recommended (Original) Mayra… es una persona muy amable y cordial … me encanto la manera de atenderme.. recomendada al 100%
Teresa Meza great customer service
Ralph was great helping us find our couch! Thanks Ralph and we cannot wait to get it Tuesday. 😁
Josh was very professional, friendly and knowledgeable. I truly appreciated his willingness to go the extra mile for me by placing furniture next to each other so I could have an actual visual. He was a pleasure to shop with and I enjoyed most of all-he wasn’t pushy and over bearing like many sales associates can be. Thanks to him and Anthony (manager) who helped me out tremendously! Again the service was exceptional and I will definitely be back to shop with Josh and Anthony!
We were so happy with the friendly, non-pushy service we were provided by Isaak Ramos. Looking forward to having our new recliner delivered.
Julieann Navarro was very helpful , i probly wouldn’t have bought half the stuff I did without here. Thank you Juleannn
Bill did great!
Went in last week to see and try out couches. Don greated us at the door and helped us find things that might work for our living room. He was so helpful & knowledge about the sofa options and materials. We had our two toddlers with us so we weren't able to stay long enough to make our final decision so Don gave us his contact info and told us we could just give him a call and take care of everything over the phone & through online payment. We thought about our options for a week and got back to him yesterday and he quickly helped me with all of my questions and concerns so we could finalize our purchase. Don was a total professional with stellar customer service and I would be happy to come back and shop at Ashley with him again in the future.
MUSHTAQ AHMAD Did an amazing job and took care of my wife and I. Go see him if you want excellent customer service.
Patty did a excellent service today with my purchase!
Visited the showroom to look for the things I saved online in Ashley and was greeted by Robert. He was informative and helped went beyond the usual. Unfortunately, most items I was looking for was available only online but highly recommend to visit and look for Robert. He is not pushy at all
I went to Ashley’s to look for a bedroom Set for my nieces and I could not say how helpful Ashraf was. He gave me a deal I could not walk away from. Thank you for all your help.
Patricia was very pleasant to tour and shop around with. Helped me with everything I needed and we found the perfect bed frame and headboard
Awesome experience here with JOHNNY! Very knowledgeable and made shopping for my sons bedroom set super easy and answered all my questions and made it happen for me!
Patty was very attentive, friendly and patient. Very welcoming and felt like we have known her for years.
Mushtaq gave the best service available. He showed us our options, had a friendly nature, and we left very content with our purchase.
Awesome customer support very friendly
Great services! Extremely friendly staff and environment! Johnny was kind, friendly, and super helpful to give us the best price for our new sofas!
Danny was very helpful the minute we walked in was very knowledgeable about what are needs were and took us to the items we neesed and we purchased them. Thanks for the help
Myra Tan was extremely helpful and very nice
Patricia she’s amazing helping us with every question we have until we’re happy with what we decided🥳🥳🥳🥳
Julia was great very helpful
Yahaira met us with a smile as soon as we walked in the door and helped us with our whole order making sure we were happy with our pieces every step of the way. She helped us find the perfect pieces to make our house a home. The furniture was well made and available immediately, unlike other store that rescheduled our delivery 4 times. We’ll definitely be back again to get the rest of our items in the future!
Pierre was wonderful! He was attentive from the moment we arrived until we left. We’re thankful for our experience trying to furnish our home.
Stacy Excellent service, she was very helpful and patient with myself and my boys. I loved her help finding the right furniture for us.
Exceptional customer service!! John Dau was very kind and attentive, helped find exactly what we needed!!
Liz, Was very Polite, courteous and knowledgeable of the furniture we were looking for. She answered all my questions and price matched what I saw online without hesitation. I got extremely good quality for a very good price and best of all was able to take what I purchased home same day. She went above and beyond to located the item and make it happen. I will definitely be back to buy more furniture in the future. Thank you Liz!
Patricia, I want to say thank you for giving us a great experience. If you need help, reach out to Patricia !! The best!! We need more people like her!
Pk was awesome and very helpful. Wenappreciated how he showed us what each icon meant on the signs and let us roam free as we looked around for what we came for. He was straightforward with GREAT energy and got us through the process smoothly. He was really the only person who made us feel welcomed and seen. We will be going to him again when we come back for more furniture!
Mitch was great, help out with everything we needed and provided great customer service
Sale associate Liz Martinez was amazing. Very positive and kind. There was no pressure to buy. She went above and beyond to ensure we got the best deal with delivery. Definitely a great experience!
Patricia was a great help she helped me a lot on what I wanted and needed.
Patricia was a great help finding my daughters bedroom set. Great service.
Great experience with James Babatunde. Helped us get us a table and chairs and was super patient and understanding with our needs. Thank you for everything!
Rick is very very helpful and had a great experience buying my kids furniture. The store is really nice. Highly recommended!!
Very good experience. They are very helpful and attentive, yet not over bearing. Everything was fast and simple. Thank you Julia!
Tammy was so friendly and amazing! Very helpful !
We came into Ashely’s to look for a dresser and were greeted by Noe. He was very nice and welcoming. One thing I liked is that he was breathing down our necks and letting us view the store on our own. Not a lot of sales people are like that. So I really appreciated. We found what we wanted and he helped with the whole process and made it smooth! Thank you Noe!
Great experience great worker Myra helped us alot with everything was great she helped us buy a kitchen table that I know is going to look great
Liz Martinez was great help very nice I recommend her
Zero stars would be better. Return policy was never stated. When I tried to, I was informed returns are not accepted after 72 hours (It was about 80 hours by this point). I left a message, got a case number, and never received a call back from the manager. UPDATE - the response from owner makes it look like the store was willing to work with me. They did not.
So helpful in every way possible 5 stars for her Liz Martinez HOoray
Pedro helped us in Spanish.
(Translated by Google) Phillip gave me good service (Original) Phillip me dio buen servicio
Shout outs to Robert Cauley, he’s patiently answering and give all information about the furniture that we want to. No pressure at all,he really want to give customers experience at the store as comfy as customer’s want.
Ashraf this guy it’s the man thanks for your help
She was kind and very helpful
Samuel was very kind and resourceful when it came to showing us around but also giving us time and space to look around and make the right decision on such a big purchase. We appreciate his help/support.
Our sales rep James was outstanding and very knowledgeable. Great sense of humor. 5 star for sure. Thank you James!
If you’re shopping for new furniture, ask for Connie Pacheco. Connie assisted me and my fiancé in purchasing a few beautiful pieces for our home. She is incredibly patient and helpful. Will definitely recommend anyone to her.
Recently bought a new house so we needed a big order put through and Connie Pacheco took care of everything. Wife was able to get everything exactly how she wanted and so far have been happy with the time frame and follow up from Connie. Definitely a key employee that will get recommended to all my friends and family.
My wife and I had a very pleasant experience at Ashley’s in Colton. Yajaira was very knowledgeable and her manager Connie was very pleasant to work with. Will definitely be returning for future purchases.
Great experience Connie was patient and answered all our questions . I will definitely come back to this location .
Connie Pacheco is great at connecting people with the right furniture. She is very patient and informative. She sold us all our living room furniture and I’m coming back in a few months to get the kids new furniture for their bedroom.
I had one of the best buying experience ever! And I have been in the sales business for over 20 years. The sales manager that assisted my wife and I was Connie. Connie was very professional and welcoming.
Amazing store !
Patricia was an excellent salesperson ! She was very kind , thorough and extremely professional. She did everything with a smile on her face. Thanks Patricia
Ask for Sham. Great help
Pedro was an excellent help He showed me multiple options Help me to decide on the best option Based on the comfort and look of the sofa I was looking for.
Ashraf helped me and my wife find a perfect couch. Helped us with measurements for it to fit perfectly in our home. He was super nice. I was referred by my cousin and I will definitely refer more people to come and see him.
Julieann was amazing, we will definitely be back, she helped us so much with picking out the style, she really listened to us and was fun. Thank you for sharing her.
Patricia's customer service is one of a kind!...super friendly and made us feel like family!!.....
Great service !!! This time !!
Myra Tan really took good care of us
We were helped by patricia she was awesome and very helpful , helped us out on what we we needed !
Great
We were greeted at the door by Juliana and she instantly became our best friend. She made our shopping experience at Ashley great. We appreciate the assistance and attention that we got. Definitely shopping here in the near future.
Great experience, sham helped from the moment we walked through the door and found everything we were looking for and honored the price match to online. Also got us the best deal they could get on site
Ed Al-Helo was our sales guy and he was amazing it was a hard decision! But he was great thank you so much!!!!
Excellent
(Translated by Google) Excellent service. Very patient Johnie boy. (Original) Exelente service. Muy pasiente El muchacho Johnie.
Ashraf was very professional and so much help when I was shopping for a new bed
Patricia provided excellent customer service skills on my visit. I strongly believe she deserves a promotion. If you come to Ashley’s in Colton ask for Patricia.
(Translated by Google) Excellent service. Thank you Pedro Castro (Original) Exelente servicio.gracias pedro castro
Monday was wonderful he helped a lot and also the manager
Tan helped us today and she was great. She was patient and helped answer all of our questions!
Patricia was very patient with us and our 2 young kids that were very hyper. She helped us find our livingroom furniture and a great deal. Very pleased with our visit and will come back for our next room purchase.
Excellent job
Came looking for a simple bedroom set for my 4 year old daughter. Patricia was able to help me find exactly what I was looking for!
Danny was very attentive and friendly.
Phillip was amazing; he was very helpful . Easy to talk with and he knew exactly what we were looking for
Came in to look and ended up purchasing an area carpet. Didn’t have a sales person and found Patricia who was kind enough to multitask and help us as she had helped another customer. Great, professional customer service! Definitely coming back for a next purchase!
Stacey, was wonderful today, she was very pleasant and friendly. Greeted me at the front desk with warmth and gave me a great discount. Great employee to have around!
Very nice and informative customer service on all levels.
Wonderful service. Patricia kindly helped us out with our new furniture. Happy costumer :)
My dad needed some new pieces for his bedroom. Mind you my father is super elderly and old school. He literally cannot do anything technological at all. So paying the invoice through a simple email link was incredibly difficult for him… so much so that the sales associate we worked with had to send it multiple times over a 3-4 day period. It was annoying for me… I can’t imagine how annoying it was for Johnny. But he was beyond patient, kind, respectful and understanding that this was a difficult “tall order” for my baby boomer father. Johnny G is the best and they just don’t make sales people like him anymore. If you need something from Ashley furniture, Johnny is your guy! My dad was also being super cheap and specific about what he wanted… which, again, is annoying. Johnny never one time acted annoyed or as if this was inconvenient at all. Just an overall nice, sweet guy. Thank you Johnny G for your help and I hope you get promoted for the excellent customer service and knowledge you provide day in and out.
Les Cardenas was the bomb!! Great service!
Josh was very attentive to my needs and very enthusiastic and caring. He made my shopping experience very pleasant and painless.
Sham was a good salesman, he’s nice, really helpful and is looking for the best fit for you. I definitely recommend him.
Thank you Raquel, this is our second trip to Ashley furniture and once again Raquel has helped us out with all our furniture purchase. She is the best. Definitely recommended!
Isaak Ramos Nice sale person !
Bella is amazing. She is going to be an Ashley’s furniture legend. She deserves a raise and promotion, hrs type of person to find . Pure asset.
Stacy, was the sweets person went above and beyond to help me while my kids were running all over the store. Ty again Stacy
Thank you Patricia for all of your help. You really knew the store very well and had great suggestions in regards to furniture. I wish you well.
Monday was such a great help, he was patient and kind. He helped us get a great living room set. Everything went by smoothly and it was quick. Thank you so much we will be back soon!
Raquel was very helpful and patient with us.
Tammy Roberts was amazing, she helped me with all of my purchases, and walked me through the whole process
Les helped me and my family out! Great discounts and patience through my process. Will be coming again
Robert c was very helpful, was not pushy and gave us privacy to look around without being there the whole time. Got us a nice discount from manger.
Today Yajaira helped us at Ashley's in Colton. We purchased a bed frame and mattress. She was polite and knowledgeable of Ashley's product.
Thank you for a great help
Very helpful, very informative and very good customer service
Patricia was very helpful and patient
Tammy was great and very helpful.
James was very helpful and patient with our requests
Bill, bill bill… what can I say.. the man knows his stuff, his attitude and attentiveness is what most salesman should model themselves after in terms of timing and reading the room, knowing just when we might need questions and knowing exactly when we need to be alone to discuss the purchase. Bill is the shizznit.
Good service
No pressure sales. extremely accommodating in helping you get the product you want. Brenda & Juliana were great to work with.
Christopher was very helpful and informative. We had our toddler shopping with us and Christopher was very patient with us all.
Phillip Sequeira is amazing. We have dealt with Phil before and he totally took care of us. We had an issue and he kept calling us until it was resolved. We won’t deal with anyone but phil
Chris Duran did a great job
Raquel was amazing from start to finish, was extremely patient with us and very knowledgeable with products they had
(Translated by Google) Noah gave us excellent service (Original) Noé nos dio excelente servicio
Myra made my visit at Ashley very pleasant. She was very helpful and patient.
(Translated by Google) Excellent customer service de j lo (Original) Muy buena atención al cliente De j lo
Issak Ramos was very helpful and informative. He was professional and polite and gave us great service.
Kabir was wonderful and very helpful.
enjoyed tour of furniture and mattress testing was worth it. Thank you Chris for helping explained quality of furniture.
Phil was thorough in directing us throughout the store and made the purchase process quick and easy.
The ladies in customer service were very nice & helpful.
Liz was amazing. Very patient, informative and friendly… Her customer service was exceptional… Ask for Liz.
Best customer service
I came into this location today and Julieann (ahbla español) helped me with my purchase she was super super nice very helpful she was able to answer all of my questions walked in made an appointment to pick up my stuff and everything. I definitely recommend her and this location.
Phillip was very helpful & worked with us to find the right recliner. He was excellent in customer service!!!
Our experience today was amazing and we are grateful for Myra Tan. We had a specialized experience. We got our mattress and new sofa 😊
Wonderful experience shopping with bill !! He is just awesome!!!
Awesome experience 👏 thank you Raquel
My experience here was great!! Kabir greeted me at the door. He shared his knowledge with me with the bed frame choices and mattresses. He did a great job and the service was awesome... If you need a bed come see him!!
Hyam was wonderful! She helped me with her expertise and personal opinion when asked. 1/2023
Kabir Shaikh was excellent in helping us find a loveseat. He was patient and showed us everything!
im very happy with my today purchase, i very recommend Ashraf associate.
Great shopping experience with Ashraf! He was very helpful and patient with me! I really appreciated his input and suggestions while shopping for some office furniture!
We found exactly what we were looking for and Ashraf provided the best customer service.
Overall the experience was great. Bill was very helpful and patient. Definitely recommend coming here.
Amazing and fast help. All question answered. Excellent customer service from Danny G.
Pattie was so patient, she gave us private time, no pushing sales. You are lucky to get her!
Great service from Mitchell S. and the team!
Come visit Sara Bella! She is very friendly helpful and knowledgeable. I look forward to seeing her again for all our Ashley needs!!!!!
Patricia very helpfull friendly
Great customer service! Friendly staff! Thank you Phillip for helping us with our furniture!!
Patricia went above and beyond to fit our needs for our teenage sons bedroom furniture. She was patient and helpful. We highly recommended her!
Cassandra was amazing! She was so sweet and friendly definitely coming back to see her again to buy more stuff
Myra Tan is such a pleasure to work with! She’s knowledgeable and kind!
As soon as we came in Patricia was such a great help. It was a very pleasant experience.
Rachel was really great and informative. Would come back again and look for her.
Pattie was great, highly recommended her service!
PK was the best he was so kind and patience and help me so much I really appreciate him and I definitely will be back
I love Raquel!! Great customer service and very sweet.
Raquel was amazing! A life saver, has helped already with previous purchases here.
Patricia helped us today and was great! Helped us with mattresses and made decision much easier. Thank you!
Chris Duran provided myself and my family with an amazing experience! He answer our questions very helpful and attentive to our request. Thank you for make our home look beautiful! Amazing sales person.
Ashraf! Great customer service!
I was trying to talk for almost two hours because I wanted a person who spoke Spanish to attend to me in the Colton store and no one responded. Terrible service 👎
Patricia helped me today to purchased my living room and dinning room set , she was very friendly , and helped me with all my needs , everything was so smooth with her. Thank you for providing me with a wonderful customer service
Ashraf is the best most helpful sales man. Very patient. I will definitely come back.
Philp was great he help us get a great deal on a beautiful bed frame
Came in for a couch, we were helped by Raquel, she walked us through, moved pillows around to see how we can style our couch. Also let us know of any promotions and discounts. She was very friendly and helpful.
I do all my furniture shopping at Ashley home store, greeted and was showed for what I was looking for made a purchase and very happy.
Patricia was friendly and knowledgeable. Thank you
Patricia gave execellent service, was very attentive. Was worried for the customers needs.
Enjoyed getting my furniture at Ashley furniture store. Patricia was very helpful and professional.
Ashley is one of my top go to furniture stores. They have great customer service and always do their best to help you find exactly what you're looking for. This last visit my husband and I had "Ashraf" assist us with our furniture purchase for our vacation home. He was kind, attentive and listed to us in our specific measurements needed in a sectional and coffee/end tables. The on duty manager Krista was very helpful as well. Thank you for your great service.
Ashraf was very helpful and very kind. He did a great job with helping me find what I needed at Ashley’s! Thank you
Excellent customer service, fast and easy to apply for an ASHLEYS credit card, awesome experience
Patricia is hands the the most attentive sales associate. She answered all my questions and never left my side to help someone else. Extremely nice and friendly.
Came in today for a purchase- my husband and I had a great experience, Patricia provided excellent customer service
(Translated by Google) Very good service from Raquel (Original) Muy buen servicio de Raquel
Ashraf was very helpful & profesional.
Raquel Corona helped us get what we needed on time and the best deal she could do for us. The manager, Anthony, also made sure we left happy. Thanks guys!
Patricia helped us find our couch today and had awesome customer service. Would shop again
Very friendly and helpful I would highly recommend you coming with Ashraf. He help us get what we needed.
Poor service!!! We had furniture delivered completely damage. Where we quickly called for a technician to come and “detected” no damage. When clearly everything came to us damage. Provided pictures; the worse OFF color chairs, broken dresser!??? Right before Christmas!!! Where is the service? Where is the help? I expect a discount and or a full refund. This is unacceptable. Pictures were provided right away within minutes after opening furniture boxes. We are extremely disappointed with ASHLEY COLTON!
(Translated by Google) Raquel gave us excellent customer service, kindness, attention and good information (Original) Raquel nos brindo un excelente servicio al cliente,amabilidad, atención y buena información
Went in today for a tv stand and was immediately greeted by Patricia, she made sure we got the chance to look at all tv stands with out a push of making a quick decision. We decided to make a few more purchases and she gave us all the time that we needed. Thank you for your attentiveness Patricia. I am back editing this review because I am unsatisfied with the set up and delivery, I had gotten set up and delivery and only one of my purchases was assembled. The other was just left laying in the middle of my floor the day before Christmas Eve and I had family coming over. When I finally got them to come back and assemble my other purchase, I felt them rushing as they assembled my tv stand and bridge, the doors were left unaligned and placed in wrong directions. Some screws where overly inserted and broke the wood. I am just extremely unhappy with these actions. I have lowered my scores to 3 because Patricia was very good to us and did her part to get them to come and set up our product but very unhappy with the rest.
Thank you, Patricia, for all of your help! You made shopping fun!
Great customer service thanks to Johnny Godinez for helping me such a nice person love this place .
I had a very pleasant time with my sales rep Patricia. She was very helpful and patient with me and my mother. She had a very energetic personality. I definitely recommend her as a sales rep in helping you find what you want and need!
Hyam was super attentive and helpful. Never felt pressured or overwhelmed. Would definitely go back. All around great experience.
Juliana was a great help in assisting my aunt and uncle find new furniture for their home. I highly recommend asking for her to help you out!
I came in to look at some furniture and get some prices and ideas. I was helped by Juliana and she was a great help. Answered all my questions.
Patricia was awesome!! Very helpful, not pushy! Friendly and had a great attitude!!
Danny G was very helpful and attentive thanks so much we left there with out table we wanted 😀
Cassandra was a wonderful salesperson
Patty did an AMAZING job helping us finding our furniture items. She was very patient and thoroughly explained everything we asked. She was very knowledgeable about Ashley products and mattress products.
Ashram was great! Very helpful!
James was my helper and he helped me a lot and left with new furniture
Patty is very professional and has great customer service. Thanks Patty!
I just visited Ashley this evening looking to buy 2 recliners for my living room. When I entered the store I was greeted by Mitchell S. He advised that he would be helping me this evening. I told him what I was looking for and the color I would like. Mitchell S walked me right over to the area of my desired recliners. He found what I was looking for and in less than 5 minutes we started the buying process. Mitchell S provided me with outstanding service! He is knowledgeable in his field and explained all the details of my purchase in a manner that I easily understood. Above all and most importantly for me, Mitchell S was very friendly and courteous. I would highly recommend Mitchell S to anyone wanting to buy furniture for their home. Thank you again Mitchell S for your outstanding service! It was my pleasure!
Delightful pleasant knowledgeable and an outstanding service. Loved the interaction Ms Iglesias
efficient friendly professional
We walked in and Patricia took care of us. She's very kind person. She showed us all the models with patients until we find the one that we loved it. She's awesome. Highly recommend her if you go there.
Patricia was amazing! Great customer service. I will be returning for my future purchases!
My family and I had a great experience at Ashley’s in Colton. Mitchell helped us and was very helpful / easy to work with! We didn’t feel like he was just trying to get a sale, but actually wanted to help you find the right item. He allowed my husband and I to take our time (and we took quite a while talking things over and deciding). We will recommend him to our family and friends.
Patricia she was very attentive to me
Great experience. Ashraf Ali was our sales rep and he was so patient, understanding and helpful.
Raquel Corona, thank you so much for the great experience today. I came to Ashley to buy my living room set and my dinning room set thank you for helping us. Please come and see Raquel she is amazing.
Raquel Corona was amazing! She helped us with the purchase of our sectional couch, dining table set, bed frame, and other items. She answered any questions we had and helped us get the best price.
The salesman Ashraf was very helpful, great job.
Ashraf did a great job and was very patient and knowledgeable about the product and was able to provide us with a great solution for our living room.
Tammy was very helpful and patient took her time explaining deals
Julieann was very nice and informative. Helpful and answered all my questions. Will definitely return for more new furniture
Tammy was an absolute delight to deal with at the Colton store! She knew exactly what we were looking for and took us directly to it. She was patient, very interactive and kind to our two young boys. She was very helpful and didn’t waste our time. Very knowledgeable of the products and quality of what we were looking at.
Racell was helpful and made sure we got what we wanted
Easy purchase with great customer service! Thank you Raquel!
Johnny awesome
Great costumer service “Patricia”
As soon as we walked in the store, they were so many nice and welcoming employees. Patricia helped us. She was very efficient and knew where everything was.
Ashraf is an excellent Sales Associate. He helped us to understand the product we purchases. We appreciate him so Much.
Johnny was amazing, was so helpful and not pushy. Definitely made the shipping experience bearable. Thank you so much for everything
We purchased furniture this past Summer. Robbie was our salesman, and had phenomenal customer service! He’s also been of great assistance after the deliveries as well. Will definitely return for future purchases. Thank you!
I had a great experience in Ashley i highly recommend Patricia. Thanks
Robert was and excellent sells associate.
Patty was amazing! We came in to buy a lot of different furniture pieces and she was knowledgeable about everything. She showed us so many options and provided great recommendations. Super easy process, she was very helpful!
Julianne is very nice she was very helpful
(Translated by Google) Raquel is very special in her treatment, very pleasant in her service and very patient. Very good treatment. (Original) Raquel muy especial en su trato muy agradable en su servicio y muy paciente.muy buen trato..
Ashraf, straight to the point sa i like, very patient.
Julia Iglesias was a pleasure to work with. She was great and I love my new furniture.
Great service by Julia Iglesias
Raquel has been very very helpful. We came to look around and the most sweetest and kind person help out with everything. I would like to come back and have Raquel help me out with next purchase. Thank you again .
Raquel, was wonderful. Very helpful nice and a sweet person.
Raquel was wonderful and helped us get everything we wanted and more! Friendly, helpful but also gave us space to make choices we wanted. Go in today and ask for her!!
Ms. Patty was very knowledgeable and professional. Very warm greeting from her when we arrived. Looking forward to taking her to lunch.
awesome service great attitude
Raquel was so helpful and didn’t pressure us at all. She also made sure we received the best deal possible. I highly recommend you ask for her!!
Stephanie H was great. The manager worked to give us an amazing deal. Highly recommended.
We were looking to give our living room a make over, Julieann Navarro was extremely helpful and patient with us while we browse around. Julieann made our experience so enjoyable and has amazing customer service. I also love this location because they have so much on display. I enjoy 100 times better to look at the furniture in person rather than online. This is the reason why we keep coming back whenever we are ready to update our furniture.
Isaak Ramos help me with everything that I need I recommend he for a good job
Patricia is an excellent salesperson. She respected our wishes to shop without pressure. She stayed close enough to be helpful when needed, but allowed us enough space to have private conversation and reach a decision. I wish more retail stores respected customer wishes. Although I have an Ashley within ten miles of my home, I am willing to drive thirty miles for the experience I had at Ashley in Colton. I will ask for Patricia by name!
Great store and very helpful staff. PK helped us through whole process of purchasing bed set and he was very professional. Ty.
I highly recommend Patricia. She gave my family and I superb customer service. She addressed all our needs & wants. Couldn’t have had a better experience while shopping for our new furniture. Come see Patty you won’t be disappointed.
Patricia was excellent. She listened! She respected our desire to shop without a salesperson hovering over us. She was attentive, responsive and knowledgeable. When I return, I will ask for her by name!
Really great customer service! Ashraf had a lot of patience with us. He went above and beyond trying to find us what we needed and a reasonable price. Store manger Alfredo was also so helpful and considerate. My wife and I will definitely come back to this store. We recommend it 100% . Don’t forget to ask for Ashraf.
Patricia did an excellent job helping me find and to fit my needs on my new dining table. She is very helpful and understanding when the customer help.
My experience with Patricia was very pleasant as I made my decision to buy my couches. She was very patient and kind and went above and beyond on waiting on me. I really took my time to get the exact look I needed and she was with me every step of the way. Make sure to reach out to her when looking for a new look for your home.
Great customer service will definitely 👌 be coming back.
el lugar es completamente bello, todo es hermoso y la atención 10 puntos. me tocó una señora muy amable, de bello corazón...recomendado
Excellent customer service by everyone in this location! They kept checking up on us making sure we were being helped but without pressuring us. We feel happy to have been helped out my James he made our experience smooth and easy without feeling pressured to buy anything. I love that he greeted us and gave us our space to look around the whole store and he was never pushy! He price matched us and got us a deal to where we were happy with our purchases. I would highly recommend James if you are deciding to go into this Ashley’s! Management was also kind and informative, they truly worked together to give us options. First time I walk out of a furniture store very pleased with service & my purchases, thank you James.
Please disregard 1st 1 star. She is exceptional great a plus to company and customers
Thank you Patricia for helping us out pick out out mattress and bed frame really appreciate all the help.
Great experience today, came in for a couple sofas for my new house. Patty greeted me at the door and took care of all my questions, concerns and helped me find great furniture all within my budget. Beautiful, financing was a breeze, everyone super nice, the place to go.
Dennis our sales guy was wonderful. He was so knowledgeable and friendly. I was going to buy from MB but he won me over!
Went in for our family couch! Got a great deal for Black Friday on a large sectional! Raquel C. Was awesome and so helpful we even ended up getting a new dresser and rug to match. Thank you!
Our salesman PK worked with my wife and I, and gave us the best deal on our purchase of our sofa recliners and a Tepurpedic bed! We went in for the sofa recliners and ended up with a bed as well! We weren’t pressured by the salesman. He really gave us an amazing deal. We can’t forget the management team for allowing PK to give us the best deal on our purchases. I highly recommend coming to Ashley Furniture in Colton Ca. The entire team is amazing. When you do ask for PK!!!
Came in to buy a couch and left with a couch and a new bed. Our sales person PK was amazing and so patient and friendly. He gave us such a great deal we were able to afford both. We never felt pressured and I’m very happy with the service we received today.
I want to give a big thank you to Raquel for help us with everything that we really wanted and we are so HAPPY and in LOVE. Can’t wait to have them at home and enjoy with our family💗💗
Raquel corona, she was a great help. She showed us a lot of dining sets to find the right one just for us. She explained to us every detail we needed to know. I really recommend looking for her, if you want help. If you want to shop in Ashley furnitures.
Steve help me out, great customer service and amazing attitude
I’m very happy with my sales . Sales representative Sham
Bella was very helpful and friendly. She was around but not hovering over which allows for uncommitted freedom while shopping Around for a big purchase. Thank you Bella!
Thank you Pedro for all your help! What a great and easy experience!!!
Philip was Great! He followed us through the whole store. Ty Ashleys!
Yajaira was such great help.We will definitely be coming back.
Patricia and Francisco did a good job of walking me through and delivering great services,
Raquel gave us the best service we have experienced. She made our first experience at Ashley, easy and the most pleasant.
Ashraf was great! Great customer service.
(Translated by Google) Good service from Les (Original) Buen servicio de parte de Les
Raquel was helping us at the Colton store. She was very knowledgeable about the products she was selling and helped us match different sofas together. She was so sweet and made our experience that is usually stressful very enjoyable and we will definitely use her again.
Patty was, as always, incredibly helpful, friendly, and professional. I have worked only with her for years, and highly recommend her.
James was An Awesome “And” Amazing Salesperson. He was patient, not pushy, super informative, helped us with the best price, and dressed to impress! Thank You James for making our experience at Ashley wonderful! Can’t wait to cozy up on our new sectional!
Ashraf is very patiently answered all our questions and good knowledge on all the products
Great friendly experience! Myra was great and patient! Got my Furniture
Patty was great, fun and entertaining. Will go back to shop at Ashley store .
Denis was very helpful and professional 👏
Jennifer Lopez assisted my wife and I and made our visit a quick and efficient one. We walked out owners of a new Dinette set and possibly new sectional.
Pedro was our sales representative and was very informative and helped up with options that best fit our family. Thank you
Mushtaq helped us pick out a mattress for my twin bed. he was very helpful and led us straight to the mattresses and helped me pick the right one for me. 10/10 service. thank you!
(Translated by Google) I finished them it was fantastic thank you (Original) Les termino era fantástico gracias
The choices are plenty! The sales man was very helpful and patient with us. We are very happy with with the couch and love seat we picked out. Can’t wait to receive it..
Raquel Corona was so helpful and got me a good deal on a rug and beautiful coffee table. Thank you so much! She was also really sweet and patient with my son.
Salesperson Pattie was wonderfully helpful. She was very knowledgeable. She gave us the space to think and decide. Pattie worked with us on pricing and we left very satisfied. (with new furniture purchased)
From the time we walked in set a time we left the hospitality was outstanding. The service was excellent. The management the best is something you have to say for yourself.
today we walked into the store and johnny was the first one to approach us and greeted us and made sure if we had any questions to let him know. after browsing we purchased some sofas!
Great customer service. Issak was very patient and helpful also with the assistance of his manager Alfredo.
Juliana, was very helpful and good customer service, will purchase again
Raquel Corona was very knowledgeable, helpful, and PATIENT with me! Excellent service.
Patricia was Awesome and alot of help.
Liz was the best! I will be back to purchase more!
Robert help me and my wife with our purchase,excellent customer service completely satisfied with his service i will recommend family and friends
Great service and friendly staff. Liz is an excellent sales person, very knowledgeable and helpful. Made making a huge purchase that much easier. We will be back.
Very helpful professional sales person
Don excelenct service
Ashraf we appreciate the time you took to help us today. Thank you and happy holidays!
Ashraf handled our process from beginning to end. He was the best! Thanks, Ashraf.
Casandra was so helpful and awesome I will definitely be back for my next purchase!!!
Julieann is very friendly, she had good customer service and I really recommend her! Please for her!
Ashraf was very helpful. He welcomed us as soon as we entered the Ashley Store and made sure we were taken care of. Great customer service!
Patricia is an excellent saleswoman! She was friendly, knowledgeable about the various models of chairs
Stephanie H was a great help. She was very quick and helped with everything we needed.
Great experience with Casandra! 10/10 not enough stars
Great service. Matched price for what I was looking for. Thanks
Mondi (Monday) was great helping us find what we were looking for. His service was excellent!
We just bought our first couch from Ashley Furniture, Patricia was amazing with helping us find the perfect couch!
Great experience again! I hate sales people that follow you around while you shop and Steven let me know he was there to help and left me alone. His customer service was top notch! Thank you!
Amancio Gonzales was great. He did an exchange and new purchase. It took some major time getting the computer to work it crashed. However he got thrown in the middle of a 2 yr nightmare.
Ashraf sales guy was extremely helpful & not the typical pushy sales guy.
Sam was amazing! Explained everything so well and made us feel secure with our decisions and purchases!
Noe was great! From the moment we walked it, he asked what we were looking for and gave us some time to browse around. He made our shopping experience great and we walked away with beautiful furniture. Definitely recommend Noe Victoria.
Raquel was the best! Very helpful and devoted her time. Thank you Ashley’s and Raquel:)
Great service
Johnny G provided excellent customer service! We will be sure to come back and ask for his help.
Mayra was so kind
Worked with Phillip and he was amazing! Got everything I needed and wanted in less than 30 minutes :)
Good experience. Sales person JLo was courteous and catered to our personal preferences. Also gave us a good deal.
Great customer service. Sales person PK was great. Thank you for the experience
Johnny G helped my wife and I furnish our entire house. From start to finish. We couldn’t be more thankful for him and his patience. Ashley furniture has some amazing deals going on right now! My wife and I can’t wait to see how beautiful our house looks with all our new furniture. Thank you again, Johnny for all the help!
Patty's was very good and helpful.
Went to buy living room furniture and they had many great options but the best part of this experience was our sales rep Amancio!!! He was awesome! Very Friendly…knowledgeable and extremely PATIENT!! I highly recommend him at this location! 🤗
Phillip was great!
Kabir helped us out in a very fashionable and kind manner. He took care of us fast and efficiently and was patient with us.
Bela was very helpful and very nice . Great experience!
Al Alan Great service and good customer service. Very much experienced in this business
Stephanie was great to work with. She totally understood what we were looking for and needed.
PK Great and fast service..
Ralph! He assisted with every question and showed options not shown in the store! Great customer service!
Went in looking for couches, was immediately greeted by Johnny. He was great. Patient, attentive, courteous, and not pushy. He gave us the time and space to not feel rushed or pressured and the result was a new living room set we were happy to purchase. We will be back 👍 great experience overall
patricia was extremely helpful and had excellent customer service ! very knowledgeable of products and was able to help us find exactly what were looking for:)
Mushtaq did an amazing job at helping us out. He has great customer service! :,)
Had a wonderful experience with furnishing my entire house. Highly recommend Liz, she knows exactly what you are looking for and very knowledgeable on all of the products! Definitely ask for Liz during your visit at Ashley's! Thank you Ashley's for the excellent customer service experience!!!
Antony Managers
Hyam was the employee that helped us choose our recliner sofas. She was very helpful and worked with us so that we can put beautiful and comfy furniture that we loved in our home.
Johnny was amazing!! He helped me complete my living room set. Process was very fast. Will definitely reach out to him next time I am in need of new furniture
I worked with Ashraf. He was pleasant and worked with me to get me what I wanted.
Jennifer (JLow) spent a great deal of time with us to get exactly what we needed. Very knowledgable. This is a wonderful store.
Great help and very friendly 👍
Jennifer helped me, she was very patient, kind, and helpful. She was able to meet my needs. I left happy with my purchase and payment. Thank you!!!
(Translated by Google) Sunday and shopping we went for some mattresses and the manager and the excellent seller took care of us very well. They delivered them to me on the 20th of this month (Original) Domingo y de compras fuimos por unos colchones y nos atendieron muy bien la manager y el vendedor excelente me los entregan el 20 de este mes
Amazing experience with PK! He was very helpful during the whole process, assisted us in picking out furniture and made sure we were able to afford everything we needed. HIGHLY RECOMMEND WORKING WITH PK!!
Got Great service from PK , we came in a bit worried about getting everything we needed for our new place and he made the process smooth. Got everything we needed with no stress at all
It was a please to be seen by Raquel. She was very humble, showed me what I was looking for and advocated for me to get a good deal. I did buy multiple items and never felt pressured by her. Btw, I came in asking for water and she bought me a soda with her own money. I tried paying for it but she smiled and handed me my drink. Much appreciated for her service! The owner was very very humble and worked with me well beyond any other furniture store and made it personable for my service. Thank you to your team!
Patricia was wonderful, worked with me on pricing down my dinning room table. Great experience
Patty was great ! Really nice and helpful throughout my purchase.
Ashraf is such an awesome sales person. He’s has patience and easy to talk to. He explain everything we wanted to know about items we want to purchase. His help made it easier to make a decision on our purchases. We Appreciate the help.
Sara Bella was amazing, so helpful and very patient . Totally recommend her
We went to Ashley Colton and found our dream dinning sets and couches with the help of Ashraf, a passionate, and helpful employee of Ashley. Thanks for your help, Asharf.
(Translated by Google) Rick gave me very good service (Original) Rick me dio muy bien servicio
Steven great job!!
We have a great experience walking through the store seeing all nice furniture and also the great customer service and attention to us from the sales person Liz Martines thanks we definitely will be back.,GOD BLESS.
Patricia helped me. She was nice and helpful. Thank you Patrica.
Patricia she is a very nice lady and helpful
my experience was great when I was looking to buy but my experience after I got home and measured and decided to cancel was horrible. I tried calling my sales associate Yahaira to help me cancel my order and not only did she get angry she hung up the phone multiple times and I believe blocked my number, when I called from my fiancé's phone she got really upset and told me that if I couldn't afford it why did buy it that I wasted her time and not to go back again.If I could give this sales associate negative stars I would, not only was she rude but really unprofessional. Money wasn't the issue the space was.
Ashraf was so helpful! I highly recommend requesting for his help. We are so excited for our new couch.
Worked with Patricia on our bedroom set and Tempur pedic mattress! She is very knowledgeable and easy to work with! I highly recommend Ashley shoppers to work with Patricia!
Had a great experience at this store! Isaak Ramos helped us & did the most to make sure we got the best deal in our budget! Great costumer service!
Chris
Isaak is an awesome help when your at ashley he does every thing to help save money every way he can
Patricia was wonderful. She is very knowledgeable about the store and and furniture. I am very happy with my purchase. I highly recommend Patricia!
Myra was very helpful and knowledgeable . Very happy with her service .
Tammy was great! Showed me all sorts of pieces that were on my wish list. Purchased a modern love seat I needed for my living room. I’ll be back to buy more soon!!!
Had a good time here, isaak Ramos was so helpful, he showed us the quality of the materials, informed us about the great deals. I really appreciate that he wasn’t tailing us like most sales men,he gave us important information and checked in with us to answer our questions. Great jobs Ashley for having a great employee!
Isaak helped me out always had Good time always checked in if we needed help
If you want a great experience, come ask for Jennifer last name lopez (theirs 2 jennifers..thats her name..I literally just left and a had great customer service experience with her regarding some couches. My mom came in yesterday (11/11/2022) for veterans day and was so happy with Jennifer customer service that she bought a dining room set. As of today now we're buying some couches that Jennifer went above and beyond to make up happy. My mom and dad are excited with their new furniture, so leadership if you're reading this, I believe Jennifer Lopez is an outstanding employee..great job!
Stephani helped she was amazing
We really love the store. Phillip was so helpful he got us a really great deal on me and my wife's first king adjustable mattress.
Ashraf was very helpful and patient. Explained the finance process thoroughly.
Salesman was extremely helpful. I enjoyed my shopping experience.
This afternoon I decided to drop by the Ashley Colton home store to check out a deal on a pair of table lamps that I was interested in purchasing for my bedroom nightstands. I was greeted with a smile and professional service by Myra Tan. I told Myra about the pair of table lamps that I wanted to see and she checked on her work ipad and informed me that they were not on the showroom floor and that I would have to order them online. After wandering around the huge showroom for a short period of time looking at the different types of table lamps on display…I found a pair of glass table lamps that were contemporary and just what I was looking for and decided to purchase them. Having dealt with Myra on a couple previous purchases at Ashley I find her to be genuinely nice, friendly, knowledgeable and helpful. Even though this purchase was small in comparison to previous purchases that I have made at Ashley, Myra still provided excellent service which I appreciated very much. I am very happy that I purchased the glass table lamps and look forward to having them in my bedroom. The next time I go to Ashley Home Store to make a major purchase I will definitely ask for Myra Tan. You should also…
Pattie was very helpful and showed me just what I was looking for. I appreciate her taking time to explain the various options available.
We really appreciate Ed's help it went really fast and efficient thank you so much ed
(Translated by Google) We received magnificent support from Francisco and Yajaira. Thank you 😊 (Original) Recibimos un magnífico apoyo por parte de Francisco y Yajaira. Gracias 😊
Rick C was amazing! I highly recommend asking for him. He knows the stock and how to get the best deals!
Great customer service!
Isaak Ramos helps out today and it was a great experience
I am sad to informed you I regret purchasing my furnitures and a mattress from this store. The employee named Mitchell never informed me I will be getting a used and displayed mattress after agreeing to pay over $1300+ for the mattress itself. I am very disappointed because I had to come back to this store multiple times just to get my orders right. Ashley's employees do NOT follow their protocols, they just let anyone pick up orders without checking IDs. And after I picked up my orders, I saw they sold me a used and dirty mattress. I had to begged them to replace the used mattress to a brand new one and when I spoke to the associate name, Jacob. He didn't want to help me at all. After begging them for help, they finally told me to come back in 30 mins and they will replace my mattress with a brand new one. And as soon as I came back, they told me the warehouse is closed and won't be able to give me a new mattress that same night so I decided to just wait for their call back the next day like they told me so. The next day, as promised, they never called me back. They even lied to me about calling and talking to someone on the phone 11/10/22. How can they call someone else when I am the only authorize on purchases? And Jacob told me that in order for me to pick up a brand new mattress I'd have to pay MORE. And they never told me about paying more until I called them if my new mattress is ready. Oh and they forgot to give me the plug for thr adjustable motion! It was my first time shopping at Ashley and I bought 3 items and I am highly disappointed with their poor communication and bad service. Please report this business ! I hate to see people get taken advantage of Ashley's Furniture specially when you worked so hard for your money
Les was super friendly, and very informative. He listened carefully to our wants and needs and delivered as we expected. Very helpful.
Ashraf was very helpful and talked us through the whole process.
Isaak Ramos was very helpful in assisting me in purchasing a sofa
Massive store with great collection of items. Our salesperson Cassandra was so knowledgeable with all the products. First listened to our needs & wants then showed us what was available according to what we told her. Would definitely go back to her.
Ashraf he took the time and patient to help we love and will refer our friends and family. Thank you
Julie Anne was very professional, courteous, knowledgeable and she worked very hard making sure to please us and show us everything we wanted and sometimes suggested things that worked out better she is definitely an asset for Ashley Furniture our thanks to her God bless
Ricardo was very helpful and friendly
Julieann did an excellent job in helping us buying a sofa
Patricia was very helpful Thank you, Patricia!
Very friendly staff. Ralph our representative that helped with our purchase was amazing and very patient. He was able to answer all of our questions and understood the style my wife was looking for.
Patricia is awesome with customer service. We appreciate how helpful and how much patience she had with our family. ❤️
Ashram was very helpful and patient
Great service, manager and sales rep. were phenomenal !! Thank you, Hyam !! We will definitely be back !!
Ashraf was so helpful. He helped me find the exactly the couch we were looking for. Made the experience pleasant! So excited for my new couches.
Chris & Steven made this a really really good experience. Will come again when I’m looking for furniture.
(Translated by Google) Very good service from Julia Iglesias, very professional, she helped me with my purchase, I recommend them. (Original) Muy buen servicio de Julia Iglesias muy profesional me ayudo con mi compra se los recomiendo.
PK helped us out by getting my mother in law’s furniture for her house. Very patient and very helpful. Thank you for all your help PK.
John
Isaak was very helpful and gave us the best price for our reclining sectional. Im am so happy. Delivery is also quick. I highly recommend this location
Johnny G was great in helping us find a coffee table set and sofa. He was very knowledgeable and went out of his way to find us the best possible price! Johnny was absolutely a whole G!
(Translated by Google) Julia church, very good attention, very treatable 👍☺️ (Original) Julia iglesia ,muy buena atención ,muy tratable 👍☺️
Great customer service Stayce De Hart
Sham was showing all I needed to see. Great service! Thabk you
Isaak Ramos was an amazing sales men. Very polite he helped us pick out all our furniture at a very good deal we were very happy with him he’s very patient I recommend anyone who goes to Ashley‘s ask for Isac he’s awesome. thank you Isaak again👍
Loveee the service here we are sooo very happy Monday helped us get a great deal on our brand new furniture for our brand new house!! Highly would recommend coming here such great people 🥳
MONDAY I LOVE HIM GIVE HIM A PAY RAISE🥳🥳 GREAT CUSTOMER SERVICE LOVE HIS ENERGY AND HIS PATIENCE!!!
Sales rep very helpful today had him running around every were and he was still very polite I like thet
John Dau was awesome and quick!
Sara Bella Abbas is very wonderful, very helpful, charming and helped us with our bedroom showcase, living room and Ding room. We will definitely come back.
Patricia is a wounderful, polite, and respectful sales person. I highly will recommend her assistance service. She puts a 110% in what she does.
Patricia was so amazing! She was so sweet and helpful. She helped me find exactly what I needed.
Ashraf was the sales person who help us all the way. I am going back to him again
Patricia was very helpful in assisting us with our new dining table purchase! Very informative and overall pleasant experience.
Roxane Valdez was very helpful and patience and knowledgeable. I appreciate her help.
Excellent Customer Service!!!!! James by far the best ! You’re pick up service is horrible and the lady that answered the phone is extremely rude
Amancio did an amazing job helping me pick out a new couch! Great service
We were helped by Pattie and she was wonderful! Very friendly from the moment we walked in and she helped us find the perfect bedroom set for our daughter!
Danny and Duran were awesome. Customer service was off the chain. Will definitely be back. Thanks guys!
Wonderful customer service Julie my sales person was very helpful and friendly
Jennifer Diaz was great at her job for customer service. She guide and helped me through out everything while I was shopping a bedroom.
Just called to purchase a dresser. Received the Rudest Customer Service by Management & was hung up on by Jahaira. Called back to her personal # that she herself called me back on to complete transaction & was hung up by her AGAIN!!! Called store to get Corp # from Jacob who was courteous and apologetic. Never shopping here again…and will make sure Corp knows type of people they hiring is less than professional
Amazing customer service from Ralph at the Colton location! We are very happy with the purchase! Thank you 😊
Great service
Best place to buy furniture!! Really Good customer service on my case !!! Will is the name to the person who help me !!! Great job bill thanks a lot!!!
Mitchell was excellent, he was extremely helpful and professional. Loved working with him 👍
We bought a recliner leather couch and Stephanie H was so great! She took really great care of us and walked us through the whole process. Thanks for taking care of my wife and I.
Ashraf is very helpful.
Our salesman Steven Camilleri was very helpful and knowledgeable. We were looking for a sectional sofa and had looked online but wanted to see them in person. Steven showed us the sofas we had seen online and then showed us several others. We found a perfect match for our living room. I found the same sectional sofa online at a cheaper price and Steven matched that price as well as their promotional discount. And the sofa will be delivered within the week, just in time for the holidays.
Isaak Ramos was very professional and friendly. I highly recommend him.
(Translated by Google) Good furniture and good prices (Original) Buenos muebles y buen precios
JulieAnn Navarro she's the best selling seller girl on Ashley furniture in Colton California
I have a really good experience with Julieann she is too patient and help me a lot. Thank’s.
It was pleasant working with Patty. Need furniture ask for Patty
Good experience with Mr: Ashraf. He help us. We’re highly recommend. Thank you
Al alma was great salesman
Happy to do business with Chris D. He’s a great guy .
(Translated by Google) Thank you Christopher Duran for being very kind and for helping me and my wife choose our new mattress. Thank you! (Original) Gracias Christopher Duran por ser muy amable y por ayudar a mi y a mi esposa escoger nuestro nuevo colchon. Gracias!
Great service! James B. Was great and got us out with exactly what we needed in no time!
Chris Duran is a great guy
I bought a floor model table, had to wait 2 days to pick up. When I went to pick up, i had to sign for the item before seeing it. At receiving dock, the item was damaged. Had to return to the store and demand a refund. Employees didn’t believe item was damaged, refused me a refund, and were very rude. Received refund only after speaking with manager
Al Alam was amazing, he helped us get the couch we wanted and at a great price, he was so helpful and really nice. Ashley always treats us well!!
Hyam was efficient and didn’t waste our time and got the furniture we needed. She made it happen.
Great customer service
Chris Duran was an excellent salesman ! Very helpful and great customer service!
Very informative and patient, I appreciate the great service
I had a great experience with Steven Camillari. Very professional and knowledgeable.
Terrible experience with Ashley Store in Colton, CA. They kept failing to deliver the complete set of dining table. Poor communication and irresponsible management. They just kicked you back and forth without providing a solid/reasonable solution to fix their mistakes. - First delivery: Missing part - Second delivery for the same item, yet missing the previous missing part. - Third delivery, we found another defective part of the mounting plate: No insert was installed. So, has Ashley ever performed the quality check before delivering to Customer? Not worth for 2nd time.
Ed Provided excellent service and professional help Highly recommend
We love Ashley Furniture! My granny & I came with specific intentions to find a frame & headboard for my sons new room. We were greeted & helped by Liz Martinez, she was knowledgeable, good energy & helped seal the deal! We were very please can’t wait to get our new furniture delivered! Ask for Liz! And thanks to Anthony for the deals!
(Translated by Google) THEY ARE PROPERFECT (Original) SON PRRFECTOSS
Isaak ramos is awesome I highly recommend asking for him he is super knowledgeable professional approachable if your looking for any furnishings for your home come to Ashley furniture in colton and ask for isaak
Johnny was very very helpful and friendly
Rick C made sure I had all my questions answered and took great care of me definitely recommend anyone to go see him
The team here is amazing. I love that their not hovering over you and let you shop at your own pace but near by for any questions. Stephanie was our store associate and she was wonderful and helped get an amazing deal on my dream bedroom set. Will always be a returning costumer.
Jen helped us out to find a perfect couch for our apartment! She was super helpful and very kind as we tried out the different couches and even scored us a deal!
Al was very helpful thru our mattress shopping experience he was very patient with my mom. I will comeback to buy my dining table with Al thank you so much!
Great service by patty
Chris Duran is awsome helpful and informative!!!
Great employees,Jennifer Lopez helped me she was very knowledgeable and patient !!!
(Translated by Google) James B. was very kind in helping us with what we were looking for and helped us with the entire purchase process, thank you. (Original) James B. fue muy amable en ayudarnos en lo que estabamos buscando y nos ayudo con todo el proceso de la compra gracias.
Had wonderful experience with John Dou. I recommend him very friendly and great customer service.
Jennifer was awesome! great customer service.
Jennifer was the best in helping my husband and I getting exactly what we were looking for! Thank you so much!
Jennifer lopez helped me find the perfect bedroom set and mattress, she was extremely knowledgeable gave me the best possible deal helped me get credit and I am extremely thankful thank you Jennifer for the best service
Thank you PK. You were amazing with your service. You went over and beyond. With someone else waiting on his service, we were first, he took his time with us and didn’t rush anything. I highly recommend asking for PK at Ashley’s furniture in Colton CA
Jennifer Lopez was the most helpful and fantastic sales person I've ever had the opportunity to work with. She made buying my furniture easy and enjoyable. She also gave me a GREAT deal on the couch and mattress I was buying for my new home. I will be going back and asking for her in the future!
Mr. John is was really acknowledged on this traction, he was really help from start to finish I would high recommend him to friends and family.
great experience at this location! Mondi was great and attentive and really helped us with a deal! Really appreciated his help and patience with us on our little one! And couldn’t pass up a great deal!
Mondi was an absolute amazing help. He showed us great pieces and guided us through the store! great help and amazing products. He also helped us get an amazing deal!
Very very nice
Phillip was very helpful with my decision making. Highly recommend him & the Ashley furniture store Thank you for all the help!
I got great service and good deal on my sofa , ask for Chris durn he’ll hook you up
If you visit here, speak with Josh Aguilar. He’s very helpful
Rick c was extremely helpful, and answered every question I had. He took the time to show me around, extremely patient, and kind. I was extremely pleased with his customer service and for going above and beyond.
My husband and I went in not so long ago looking to buy a bed and our sales rep Chris Duran was so helpful and attentive to our needs he ended up hooking us up with a great deal on a whole bedroom set AND a tempur-pedic mattress. We ended up way under budget thanks to him. If you’re looking for great quality furniture at a good price this is the place to go. We love our bed! It feels like sleeping on a cloud. 10/10 will definitely be going back for the excellent customer service.
My wife and I bought our first tempur-pedic mattress and couch at this place. Our sales associate was very helpful. He was very knowledgeable, friendly, and knew his way around the store. He helped us find what we were looking for without being pushy. If you go to the store, ask for Josh. You won’t regret his service.
Rick c was great he got me to buy a lot of furniture
Rick c is amazing and very knowledgeable and kinda cute 🥰
Loved my new furniture highly recommended This location ask for Rick
Rick has made my experience shopping at Ashleys easy and memorable I was able to find a beautiful bedroom set thanks to him. Rick was able to help me finance my purchase with lower monthly payments that was within my budget.
IT WAS GREAT AND GOOD DEAL WITH RICK C GREAT PRICE AND AND GREAT SERVICE MAKE SURE YALL ASK FOR THIS GUY THANKS AGAIN BUDDY
Christopher was a very helpful associate. He helped me find what I went in to look for and he had awesome customer service.
Ask for Rick!! Provides great comfort test.. it was a pleasure . Got the base that does the feet up and head down. He took his time to put me in all different positions as well I got a dresser and one nightstand .
When I first came into the Ashley store I had no idea exactly what I was looking for but Rick helped me not only pick the best couch for my home, but he also assisted me with added pieces such as: A centerpiece and lamps to go with my side tables. Thank you so much for being amazing and exceeding all my expectations!!
I recently visited Ashley furniture. A gentleman called Rick helped me to find the right dresser for my place. He showed me plenty of options and gave some good advice. Most of all.. he didn’t linger or push anything on me. He showed up when I needed him. As we all know.. furniture shopping shouldn’t be like car shopping!!! I’d totally recommend him!!
I was a able to get a nice living room set…..Chris Duran took very great care of me if you go to Ashley’s make sure you ask for him
Rick took care of me with my furniture needs highly I recommend him and Ashley’s
If you want great service, and great hospitality. Chris Duran is the man for the Job!. Chris, is a very highly skilled sales representative, who is professional and passionate about his job. If you’re looking for someone who is fast, skilled, professional, patient, kind… Chris Duran is the MAN!
Chris Duran helped me look for furniture! He was amazing! I had allot of questions and he answered all of them! Great guy
Ashley has a great selection! Service is fantastic as well...Rick was great! I would definitely recommend if you need any furniture.
I got helped recently by Christopher Duran. He helped me get a new mattress for my parents. He was patient with my questions and provided great customer service. Ashley’s is a great place I rate it 10/10.
Was helped by Christopher Duran, he was very nice, polite and professional, definitely recommending this store to everyone I know!
Rick C was awesome. Very good experience and I love the new couch
Had a great experience here thanks to Christopher super helpful and polite!
Isaak romos helped us right to what we were looking for he was very helpful and made us feel comfortable.
Rick C. was helpful and friendly. We appreciate his professionalism and knowledge. Thanks Ashley Furniture and thank you Rick!
Patricia was very helpful. It was a great experience shopping for my bedroom furniture!
Hello my name is Richard and Chris Duran is the one who help us. He was professional and kind of funny. He made our visit fun. We are satisfy with our purchase, it worked out very well. I would definitely recommend Ashley And mr. Duran. Thank you Ashley’s! Thank you Chris
This review is for Josh Aguilar- thank you for your good customer service. I love your attentive service to us. I have recommended many of my customers that I do work for and they are always happy how they are taken care of by Josh. Thank you.
My first Ashleys experience a few years ago was horrible and I never wanted to go back. I recently gave it another chance and Josh Aguilar absolutely changed my outlook on Ashleys. He really took the time to take care of me and my needs. He even got me the protection plan that I had no idea they had. Im SOOO grateful Josh was there to help me. Ill be back many many more times
casandra is a great sales associate! she was patient, and knowledgeable. 10/10
Best furniture shopping experience ever! Normally sales associates come at you like sharks! But Chris Duran immediately acknowledged me with a smile & a friendly hello. He gave me the space I needed & let me know that he’s available for any questions or concerns that I may have during my shopping experience. I truly appreciated his time & help. I will definitely refer him to my family & friends.
My husband and I are moving out of state and wanted to have the furniture we needed before going. Mr. Josh Aguilar helped us find the perfect mattress and bed set for our new home. He also helped us find a very comfy couch that worked with our budget. He went over all the pros and cons specific to each item and our needs. I would highly recommend consulting with Josh if you go!
Chris Duran was a great help . He very patience and very knowledgeable. Can't wait to go back to buy what I was looking for and forsure I will only be going back to him thank you for showing me around.
I had a great experience at Ashely! Rick C was incredibly helpful in finding the furniture we needed! He was super attentive and patient with us as we looked for our perfect set. I would definitely go back to get his help again!
Rick C was very helpful when selling me my first bedroom set. He went above and beyond! He was great and very helpful.
(Translated by Google) Mr. Rick c helped me with my sale thanks Rick I really appreciate it (Original) El señor Rick c me ayudo con me venta gracias Rick te lo agradezco mucho
So when my husband and I went to Ashley’s Looking for a bed Chris Duran helped out so much and I loved that he puts his customers where they feel comfortable and makes them want to come back I appreciate his patience and he’s a hard worker keep up the good work Chris 100% 5 stars
Al was great with his customer service , we will be back for other furniture
If anyone needs any furniture go to Rick C! He will go above and beyond to make sure you get everything that fits your needs!
Al is a great help and answered all our questions.
Great service Al Keep it up
Chris was able to help me extremely well with no pressure was very welcoming and a great salesman!
I wanted to give Rick C a 5 star review for the great costumer service he provided for me and my girlfriend we walked in he answered all the questions we had and made sure all of our needs were met with what we came looking for we will definitely come back again for our future furniture needs
Chris Duran is a hard worker and really cares about every costumer he helps out
I love this store
This review is for Chris Duran Duran. He's is the man. Thanks for all your help. He went above and beyond. Ask for Chris Duran.
After years of knowing Rick I can definitely say that he is one of the best mattress specialist. If you need a mattress ask for Rick C
Chris Duran is a Great guy very helpful 100%
(Translated by Google) Ricky c helped me a lot with my order very attentive (Original) Me ayudo mucho Ricky c con mi pedido muy atento
Thank you Christopher Duran, for helping my husband and I find the best mattress for us! We appreciate you!
Duran is a great sales rep! Very knowledgeable and very polite! I would recommend him!
My husband and I went looking for some furniture for our place and was helped by Rick who helped me pick out a few furniture. He was nice and attentive to us
Chris was a really cool dude was very helpful
My go to guy is Rick Castellanos. As a former retail operations manager I can easily see that Rick's work ethic possesses the quality I would look for in an employee. His customer service with me was top notch and I highly recommend you look for him when shopping at Ashley Furniture.
Went to the store to browse for bed and we were helped by Rick C, he was such a nice gentleman, who helped us pick out a mattress that was perfect for us.
Came in to purchase a whole bedroom set. Was assisted by a young man, Josh. He was very patient & pleasant. Will definitely come back!
What a great experience we had at Ashley’s. Chris Duran help us find the right bed that fit our budget and he was really friendly. Took his time to show us different options and help find the right one for us. Thank you so much.
Chris duran is the best
(Translated by Google) Thanks for your support and advice ryck c all very well (Original) Gracias por tu apoyo y comsejos ryck c todo muy bien
Thank you die the help
I went to Ashley's looking for a new mattress and Rick showed me so many choices. He is very dedicated and knowledgeable .Great job!
Rick was very helpful and knowledgeable. Rick made great suggestions and listened to my furniture needs. THANK YOU !!! RICK 😊
It’s been 2 months that I got my dining table and I love it I also had a wonderful experience good customer service I was helped by Ricky really helpful !!
(Translated by Google) Rick c thanks for helping me find my furniture that needed very good attention from you (Original) Rick c grasias por alludarme a encontrar mis muebles que nesitaba muy buena atención de tu parte
I had an amazing experience at Ashley’s Furniture! The worker Rick C helped me so much when picking out my dining set he was extremely patient and did his best to get me exactly what I wanted!
Not to long ago I was being helped by Ricky C he was really helpful and convinced me to take a nice and comfortable bed home he was really helpful I will definitely be going back with him 💯
Chris Duran was very professional and very helpful looking for my new bedroom set. Very knowledgeable and easygoing guy to talk to. Was a pleasure doing business with him. Im very happy with my new bed and I’d recommend receiving service from him. Had a great 1st experience purchasing from Ashley’s
Professional service by Denis, he found the right furniture for me and my family.
Chris Duran is probably the best sales associate I’ve ever had. He made purchasing our new home furniture such an easy seamless process. Also gave me the best deal ever!! Highly recommended!!
Great service by Al
loved getting help from Christopher Duran. Greatest salesman I’ve gotten to work with.
Kimberly helped me pick a cute living room set for my studio apartment. She was very helpful. When I need more furniture in the future I will definitely want her help.
(Translated by Google) Wow!! super happy I was visiting Ashley home store in Colton,ca today I had a very good experience in this store I recommend 100%, ask for Francisco and Yajaira They both provide excellent service and, most importantly, they help you decide what is best for you. They help with your credit They look for you a better price They look for any way to leave the store finding what you need and leaving happy with your purchase. Thank you Francisco Thank you Yajaira I am very happy with my room (Original) Wow!! Super happy Estuve visitando hoy Ashley home store in Colton,ca Tuve una muy buena experiencia en esta tienda Recomiendo 100% pregunten por Francisco y Yajaira Ambos dan un excelente servicio y lo más importante te ayudan a decidirte lo que me mejor te conviene Ayudan con tu crédito Te buscan un mejor precio Buscan cualquier manera para salgas de tienda encontrando lo que necesitas y que te vayas feliz con tu compra Gracias Francisco Gracias Yajaira Estoy muy feliz con mi sala
Chris Duran is a blessing!!! Very wise and knowledgeable!!
I been visiting the store this month searching for a bed frame and a mattress and let me recommend you to ask for Yajaira! and Francisco as well! They were so helpful! They were both such an excellent guide to find what I wanted!! And besides that they guide you through everything and make you feel super comfortable. Im happy with my purchase and also with their service. I will definitely will be coming back!
We purchased a living room set and some other bedroom furniture from the Ashley Store in Colton. Chris Duran was an amazing representative and made our shopping experience super fast and easy!! We love our furniture and will definitely be back to Ashley next time we need something, and we will definitely ask for Chris to help us!!! If you’re planning on going down there to shop, I recommend calling ahead and scheduling an appointment with Chris! He’ll make the process super easy!
Salesman Chris Duran 👍🏾👍🏾
I purchased an entire living room set from casandra and she really helped me make a decision between 3 sets I was looking at. She was very helpful, knew when I needed my space and let me take my time. She gave me great service and a great deal.
Great service from Rick C. And great products.
We purchased all of our furniture for our new home here! I definitely recommend stopping by and asking for Rick C. Rick helped us after many different visits. I'm very picky and I wanted everything to match, he had no problem with carrying around a dining chair to make sure it was going to match our entertainment stand, recliner/ sofa and bar stools.
Great place! Awesome customer service, Chris Duran is great and very friendly! Wide selection of furniture.
Good place so attention the people work is good
Patricia B. was very helpful. Did everything possible to get us approved! Would definitely buy with her again.
Amazing service from Rick see if any of you guys need furniture Rick is the guy to go to I struggled finding my sofa loveseat and Rick was able to show me something that I absolutely love. Thanks Rick
Went in to shop for furniture. Rick C has the best customer service I’ve seen in a long time. Very friendly and extremely helpful . Will definitely be returning for future purchases from Rick C! Thank you Rick C!
My husband and I went to buy bedroom and got a great deal with the help of Rick C as our salesman. We almost walked away to look elsewhere but he was such a big help! Thank you Rick C….
Chris Duran went above and beyond to help me and my wife find a bed that we love! Thanks Chris! Anyone lucky enough to have you walk them around the show room will be blessed!
Brought a living room set. Rick was very helpful. He very knowledgeable about the products. Got an excellent deal from Rick. Recommends Rick to anyone. Thanks Rick
Kimberley B. Helped make the experience a good one at Ashley furniture. She showed us the right area to look around and we did not feel overly pressured as we shopped. Once we picked the couch we wanted she helped us get a great deal for it!
I was very impressed with the great selection Ashley’s has to offer. I was a bit overwhelmed. I needed a new couch and recliner, but walked out with a new mattress, couch , recliner and some very cool coffee tables for what I expected to pay for the couch and recliner only . Rick C took his time and was very helpful in selecting the pieces that match well and would fit into my apartment space correctly . Thanks for taking your time and helping me make my apartment look more like a home . I will be a repeat customer
Rick C is THE MAN! Always provides the best service and great advice! 4th purchase with him in a year and more to come! So thankful that he convinced me to buy my 1st Temperpedic & adjustable frame. That bed is life!! Thank you Rick and thank you Ashley Furniture!
I had a great experience working with Rick Castellanos he was very knowledgeable about all products.I was very impressed on his knowledge on all mattresses. His customer service was great. Rick is willing to answer all questions and get you what are looking for, for the best price options.
We had a great buying experience and friendly help. Thank you AL
Thank you al!!!!! You’re the best! He helped us with all aspects of our purchase!
Steven Camilleri is a great sales person. Steven doesn’t hover around you while your looking at different options, to make your experience enjoying free of pressure, yet he’s readily available for any questions. I 100% recommend Steven to help you meet your home needs.
This location is amazing customer service is great the guy helping me was great answered all my questions helped me find a good deal offered me insurance delivery and let me know what was best for my item. It’s hard to find nice kind people and customer experience is the most important thing when I’m shopping so thank you to Isaak Ramos for helping me with my purchase I will definitely be back.
Great service
Went to Ashley Furniture in Colton looking for a couch. Was greeted by Les when we walked in, shared with him what we were looking for and to be honest I didn’t want to feel pressured by a salesperson. Les was great, he was super helpful but also respected the fact that we didn’t want someone following us around. He was there when we had questions but wasn’t hovering. In the end we purchased a couch and loveseat and was able to get an incredible deal due to Les’ help. Thanks Les!
Super friendly and attentive, and had everything in stock.
Thank you Les
Wanted to thank John for helping us with finding our kids bed. He was very helpful and was very patient considering our kids were running around. We will definitely be back!
Very helpful from liz Martinez
Hyam Zarka is an asset to Ashley Furnature. Her customer service are of high standard.
Had the most amazing service from Phillip. He was extremely helpful and knowledgeable. Look forward to a good nights sleep after my purchase. Thank you Phillip.
Wife and I went into Ashley to get a bedroom set came out with a great deal. Thanks to the sales associate Steven.
I would NEVER spend money here again. I purchased a bed frame from here on 10/4. Delivery was set for 10/6, the bed ended up not being able to fit through my hallway so I cancelled the order and requested a refund. Everything was processed by 10/7, I was told I would receive my refund via check in the mail within 7-10 business days from 10/7. Today 10/17 TEN DAYS LATER they call me and are barely asking for confirmation of my address. When I spoke to Shawna in the Colton store she got an attitude once I started expressing my frustrations. I asked to speak to the manager Kavan who was even WORSE & informed me there was nothing he could do for me since my case was CLOSED on 10/7 and REOPENED 10/17, he continued to inform me that my check will come within 7-10 days from today. Extremely poor communication within the stores/customer care & DISGUSTING customer service from not only the sales woman but the manager as well.
Do yourself and favor and purchase furniture somewhere else. Recieved a mattress defective and have been given the run around for 1 month. After paying 2 thousand Ive been sleeping on the couch. No one seems to care amd theres no sense of urgency. Try calling and you get the run around.
Kavan Pardo was really helpful, polite, and an all around kind of guy. Very satisfied with my experience at the Colton store.
When I go shopping I don't like salesperson following me around. If I need help or I have a question, I will find you. This place reminded me of a used car lot. Another thing IMO, I feel their prices are over inflated.
My Sales Rep was AWESOME !!! I evaluate customer service skill set for a living and Mr. Christopher Duran would have received a nearly perfect review as one of my employees. My wife and I were redecorating my mother bedroom for her 78th Birthday. We simply told Christopher what our budget was and he showed us exactly what we wanted. We almost had to leave out part of the set but Christopher did his magic and we were able to get the entire Bedroom Set for my mother. She’ll be sooo happy. Thanks again. We’ll be back for sure !!!
Helped right away by very pleasant salesperson, who directed me to relevant options. Feel like I got good value on a good piece of furniture. Delivery is within 3 days. Clear explanations and patient with my trying things out. Good experience.
Jennifer was awesome! Wonderful customer service!
Isaac was extremely helpful and patient allowing us to find the furniture that we really liked, not just settled for, so we hope he is rewarded for helping us.
We bought beautiful living room set, the service was amazing and our seller was very nice and sweet. However, we were expecting our delivery to be done in Wednesday (we bought the set on Monday of that same week) and even paid all of the delivery fees which end up being in almost $100 dollars, everything was confirmed until the day that the delivery was supposed to be done I call the store to confirm and they tell me that our order number is not even scheduled for delivery at all and that the next date available is until next week. It’s a little upsetting with the fact that we paid for that order to be delivered and then finding out that your order it’s not even out.
Everyone was nice and helpful, but I have a little problem with some of your policies. I'm a very good customer of Ashley's, I've gotten numerous items from you guys including electric sectional, bedroom set, book case and other small items. Throughout the purchases I've received 2 hundred dollar gift cards, everytime I try to use them there's always a stipulations for the item. Today I purchased a bookcase I couldn't use neither of my gift cards towards my purchase, nor could I use my Ashley's credit card as well. So therefore I'm a little dissatisfied about the situation.
Got a lot of good stuff here like chairs and tables. Ya'll gotta check out Ashley's some time. I'm sure they have what you're looking for.
Great furniture store
The WORST customer support service I’ve ever experienced. We bought 8 dining room chairs, which they had plenty in stock and we were able to pick up the same day from the warehouse. As soon as we got home and put the chairs together, one chair had wood rot and the whole leg broke off as we took it out of the box. I called customer service that night, but their support was already closed for the day. I called first thing in the morning, they wanted to send a technician to “fix” the chair - I told them no, we just want to exchange it for a not broken chair. After submitting all the pictures and calling all week, waiting on hold for hours before getting to speak with anyone, they submitted 3 requests, said someone would get back to us in “24-48 hours” - all 4 times, NO ONE ever got back to us, I had to keep calling. It’s been one month and I still don’t have the chair. All we want is the chair we paid for, non damaged. I should not have to continue calling for weeks. Absolutely terrible experience.
Browns browns and more greys, oversized, unnatural materials and over priced for the overseas made furniture. Same colors and styles past two decades, boring.
Our experience was mostly positive...the sales person was attentive and helpful. The prices were fair, but selection was limited for what I was looking for. All said, we were happy with our purchases and for the discounted pricing that was offered to us. It is always appreciated when a business is agreeable to providing some wiggle room in their pricing. My mantra for living 62 years on this planet. . ."if you don't ask, you don't get."
Sara, at the Colton location was a great sales rep and took good care of our family when we were looking for a dining room table.
Was not a very good visit. The cells people work off commissions they're very pushy and they follow your every step around the store. You can't even stop and look and think about what you want. I will not be purchasing from them.
Menos de un año tebenden aseguransan por 2 años que no se hasen responsables
I’m screaming this off the rooftop to anyone that will listen. If Ashston walks up to you trying to be your sales rep tell him NO. He does not answer phone calls or text messages. Like hello Ashton you are a sales rep at Ashley that requires you to answer phone calls and text messages. We ordered a couch and it was supposed to be delivered. Delivery day came and couch never showed. When the couch never showed up we’re making phone calls trying to see what happened. You think Ashton answered the phone or text messages. Nope clearly he don’ about his customers. Finally get a hold of him and he nonchalantly says we won’t get the couch until October. Keep in mind this couch was ordered months ago. So now you’re telling me I have to wait two more months. He’s just trying to get the commission. Which I’m changing sales reps so he doesn’t get the commission. Ashton expects us to seat on the floor. How are you a sales rep and you’re trash at your job! Lucky we started talking to a lady that was willing to help us get the couch before October. If she’s successful I’ll update this and put her name.
Around a month ago we bought our living room set here, they have lovely furniture, but honestly, some of the employees need retraining as to customer service plus some don't even know about the sales going on, they give you incorrect information. Some employees at the counter where the payments are processed are rude and seem like unhappy with their job or bored, when we were having a correction made on our account over an error they made, the employee that was processing the correction told another employee "tell them to sit, I don't need them here" when we were right in front of him. I honestly don't understand how the owner hires employees that don't like their jobs, the sales would probably triple off if they would get better customer service, because most clients prefer to go where you are treated with respect.
The salesperson was nice however I don’t understand why your checkout system is sooooo LONG. This was for my daughter , the last time I purchased multiple items one was damaged so I declined to pick it up . However, your finance department managed to credit the wrong credit card. They credited my Ashley’s account not the Visa card that I purchased it on. Which I was very upset about they would not change it back.
Bought a couple dressers one was broken upon arrival and the other was missing screws. It took one week for the technician to come but could not fixed it so he offered a replacement. It is now two weeks and they just scheduled the deliver in the next two days. I guess you get what you pay for. Cheap price equals cheap craftmanship. Customer support is a pain in the butt. No help at all. Store cannot be reached by phone and always directed to a call center. Ashley you put "Made in America" to shame. Get your act together guys.
Good sales staff. Very nice furniture.
Very worst place they delivered my furniture after 6 month I advised to everyone not going this place they playing with people
Stellar customer service by Johnny. He was easy to work with and helped me get exactly what I needed. Pleasure to do business with Ashley. ***UPDATE*** After a mix-up that wasn't really anyone's fault except maybe mine for changing my mind at the last minute, Stephanie stepped in to get it resolved even though it wasn't her order.
Ash gave great customer service ! I tried to order on the web site and had nothing but problems, so, I called the store and they connected me with a sells rep (Ash) he was amazing! Thank you
I bought an entire bedroom set from the Colton, CA store. When it was delivered today, July 26, 2022, the delivery team hid that one side of the bed was damaged. They said yes when I asked them how the installation was going and if all the pieces were undamaged. However, we caught the damage during our inspection. The delivery staff took pictures when we called out the damage. They said Ashley Furniture would call us immediately to replace the bed or damaged part. To be proactive, since I didn’t trust the delivery team, I contacted the Ashley Furniture sales representative that sold our bedroom set, and he referred us to a customer service number. We are now working on getting the bed exchanged, which means they have to send a technician first to inspect it. Not sure why this extra step is needed since their delivery team took pictures of the damaged piece, and they have the information. And, of course, the sales rep hasn’t followed up to see if we are getting this resolved—horrible experience with Ashley Furniture so far.
Totally beautiful furniture selection. Sara Bella was our sales associate and was fantastic to work with. I felt understood, cared for, and my transaction was a big success. Thanks team!
Mitchell, was excellent he did not follow us and let us see what we were looking for. Mitchell, Listen to us as to what we needed and directed us to the right area. He checked back in when we had questions, and was able to answer them. He made our purchase easy for us. Thank you Mitchell.
Customer service was amazing!!! No pressure to buy things we didn't want and got the financing we needed.. Will always go to Ashley's for my furniture needs ❤️
Much much better experience than the one I had a few years ago. Phil was awesome and Anthony (manager) was great too. I highly recommend going here, but asking for Phil or Anthony. Got a great deal on some furniture. Will definitely go back.
This place is overpriced and the furniture I bought was really bad quality, I will never buy anything at this place
Very good service 👏
(Translated by Google) I found what I was looking for, I requested service in Spanish, Yajaira Castillano attended me, friendly, explaining me very well, I decided to make my purchase and today I will have it at home. Thank you ☺️ (Original) Encontré lo que fui a buscar, solicité servicio en español, me atendió Yajaira Castillano, amable, explicándome muy bien, decidí hacer mi compra y hoy la tendré en casa. Gracias ☺️
just had a delivery of two items.. the worker damaged one piece and as soon as they drove away i notice two screws sticking out of my second item.. after numerous calls of being hung up on!! one rep said they will be by 7 days.. umm.. ok.. so i spent how much for a defective item that someone could possibly get very hurt with... way to much money spent to have such quick regrets!!!! way to go Ashley's Furniture.. way to go!! now im in search of refunds on both items!! VERY DISGUSTED!!! #ASHLEYSFURNITURE
Just bought full size bed at Colton,Ca homestore!! Chose to install it myself since installation is $180!! Once items were delivered the hardware from the rails were missing.. called C.S. & kept transferring me then hanging up on me multiple times until someone answered me then SHE gave me an Attitude!!!!! Never again shopping here Going to Mor, Livings Spaces, of Jeromes.
If there was a "0" rating option, that's what they deserve. They have the worst delivery/pickup service. The whole experience got me really stressed out. I will never go back to any Ashley Furniture Store.
I was helped to purchase a bedroom suite and dining table set. All went smoothly and my items were in stock and will be delivered on Tuesday. I am excited.
We ordered a bedroom set that includes a bench from them about a year ago. This bench never came. We never cancelled the bench, because customer service on the phone always told us that we have to go to the store to cancel it. Ok. Then we went to the store, and it turned out that THEY cancelled the bench already, 2 months ago. Wow. So then, they printed out the receipt for the cancellation.. and it showed that the bench actually was included in the deal and has $0.00 value to them… so this means, if someone cancels the bench, it won’t change the balance on our account.. meaning, we won’t get any money back. Shouldn’t something like this be disclosed to the customer beforehand? If it doesn’t give any money back, then we would like to keep waiting for the bench! When we asked for the bench back, they said that the authorization had expired because we cancelled it 2 months ago.. Excuse you… we did not.. we were told that we had to go to the store to cancel.. can’t be over the phone.. and that’s why we are here. My wife and I are both nurses and we are aware of different types of communication. These people talk down on us, thinking that we can’t speak English and understand their bullying. That is right. These people are BULLIES that don’t want to help the customers to get back what they deserved. Cancelling our order behind our back because they can’t get it in stock, that’s ILLEGAL! Stay away, it is not fair that they cancelled the bench and kept our money!
Daniel was really cool super professional salesman. Easy laid back shopping experience Beautiful showroom
Les went above and beyond to get us the furniture we need. We will definitely be returning to that store in the future.
I would've gave no stars i was able to. I bought a twin loft foot board and head board from here and was under the impression that by the 29 of may it was available for pick up but. Later on I got a call from one of their reps saying the delivery was rescheduled for another day, when I never agreed to it being delivered but now it's going on the 4 time for reschedule? Please don't call me unless you guys are sure its 100 % going to be delivered. I've worked here before in the warehouse before I bet thiere workers are just to lazy to figure out what's really going on with my order. People break dressers trying to throw them on the boards for delivery. They scratch them when opening it with t thiere razor blades and to fix it they have people just go around with the carts and glue it back together or paint over it
I’m love the furniture, we just had coffee table delivered yesterday but noticed a chip of paint on side of tabletop so delivery guy called the tech service to place a claim for tech to come out which they will come on 6-16-22 but after he left my brother in law also noticed table top not flat so texted website to see if could have tech add this to claim when come out. Nobody has called texted or emailed me that they would check this out too. So waiting hopefully they will fix it too.
The sales rep, Stephanie, was very good in helping me look for a bed frame - very knowledgeable, was able to answer all my questions, and brought up things I had not thought about that would affect my purchase. Once I got home realized I needed to add an item to my order so contacted her since she had given me her cell phone # and got it added immediately. Refreshing to work with an employee like this.
They have a nice variety of beautiful furnishings with great prices. They are patient and will help get the best deal at the end. I like that they are not overbearing with following you around , but are easily accessible . we loved Edward W. at the Colton store.
Good selection, reasonable prices.
Salespeople are so pushy and overbearing, they make the shopping experience stressful and I will never set foot in their store again!
I had issues trying to order online purchasing with my debit card and my Ashley card, I tried to troubleshoot with LivChat and was not successful. I called the Colton store spoke with Liz and problem solved! She was very helpful and spent time with me until my order went through. Im very gracious and appreciative of Liz!
These people are awesome. Great service with no haggle, low prices for nice furniture. Great option for the whole house. Kind of wish the had options like desks.
False advertising
Great customer service! Nice people made this a fast and enjoyable process
F&F. Faud aka Ed and Frank are the best. Ed made me feel like an individual instead of just a customer. No pressure to buy. Showed me the whole store and answered all my questions. Talk about world class service. His manager Frank provided a no hassle price match guarantee and honored my $50 for my appointment. Call in and make you're appointment TODAY with ED.
Yam did an outstanding job with excellent customer service.
Was looking for sofa sleeper ,sales. Was great didn't feel pressured to purchase anything,final results was a purchase of sleeper sofa thank you Ashley furniture
I’m still waiting for the furniture I purchased six months ago to be delivered.
This place is so difficult to get a hold of someone who can actually help. The salesman ordered the wrong dresser. So I refused the delivery. I had to go to the store and call every day to get my order fixed. They said the warehouse (that’s right behind them) hadn’t processed the return so I couldn’t get my refund or order the correct item. Then they finally ordered the right one and now I have called for two days asking to email me a receipt and they said it will take Two days to email the receipt. So dissatisfied with the company.
The guy said we were suppose to wrap box springs and he couldn’t take it. We used plastic from the new box springs. Know one told us to wrap the box springs that they took. We’re getting aliot of mixed messages. It’s been delivered and is not damaged. Thank you.
So I went to go by a new bed frame with the headboard and footboard in September of 2021, long story short I ended up leaving there buying not only that but a dresser and a mattress and the base for it. I paid over 11,000 for everything. Here we are 7 months later and I still don't have my bed frame with the headboard and footboard. They were for the 7th time going to deliver it on this Friday, but now it's back ordered again till June. I've gone down there to try and talk to asomeone in charge, and when I did that all they could say was they were on vacation for 3 weeks. This is insane. If you don't have the product to give them you shouldn't be selling those items. This will be the last time I ever give them my business.
I was delivered defective product again by this company. Scratches all in the footboard of the bed I purchased. And the matters is sunken. Knowing this company they will say it is less than 3 inches so there is nothing they can do even on a brand new one. Last time I do business with them.
Patti was wonderful and answered all our questions
I will never buy anything from here again. I purchased a mattress it was horrible has no support what so ever this was not the matters I ordered tried to exchange it and the Manger would only sell me another one half off can you believe it. I only had the mattress for two week! Horrible customer service. I will be contacting the better business burial. Ashley furniture is a joke!+
This place is a SCAM! Run, don’t walk away.
If I could give zero stars I would but wont let me, I should of read the reviews first from this Ashley’s, we went for sofa/couches and nothing was available so the sales representative finally “found” what was available 2 days from date of purchase which now I see was too good to be true, she said we needed to call and schedule an appointment to pick up our couches which my husband did and they come up with couches not being available until May!! We went to store to cancel order and get a refund, and customer service told us that it was showing the date for May, so i don’t know why the sales representative lied, real bad misinformation, so if you’re having this issue I recommend getting your money back and cancel I don’t know why some keep waiting just go somewhere else. Sucks because we’ve bought furniture from Ashley’s before in other state and never had an issue, but we definitely won’t be coming back to this Ashley’s! Please don’t waste your time and believe the negative reviews to this Ashley’s.
Furniture is nice. Bur they do try to get you with "discounts" which I think are fake... if you understand marketing then you will get out with the right Furniture within range of your desired budget.
Poor service. They messed up on my order. I had to arrange to have an order moved to a different location. Took a week to figure out the who, when, and where to move the order to a different location. Management was not helpful. I had to pay in cash $350.00 to move the item when Ashley's messed up order. I tried calling service and had to wait over an hour to get someone on phone line. I had to use a 3rd party to move the item. I will never use them again. Poor customer relations skills.
Salesman had to “discuss” every aspect of the sale with his manager. We would decide on a piece of furniture and then he would leave to “get manager approval” and would disappear for 15+ minutes at a time. This happened a total of 5 times, which was a complete waste of our time. Then, after we paid with our debit card, he said his system was having an error and had to get help from his manager again. This time he disappeared for 30 min. This experience felt more like we were buying a used car from a sketchy dealership instead of buying furniture. Do yourself a favor and don’t waste your time.
Our sales representative, PK, was awesome. He was patient while we narrowed down our top three choices of furniture, and worked up out the door quotes for all three while we were making our decision. We plan to return to the store for more furniture pieces in the near future.
Quality furniture with great sales staff. Sam Franco has helped us a number of times with professionalism and friendliness, while building our furnishings for our home over the past several years. Great experience every time.
Rep was friendly and courteous. Asked for a specific piece of furnishings was unable to locate but I found it on the way out the door. Delivery service ok but worker didn't say not one word and they don't assemble lamps. Having to bring back lamp because of defect
I highly recommend technician Charles Renfro who took the time to fix a defect in a sofa ordered online. He is very professional and knowledgeable.
Danny G at Ashley’s furniture is a stand up guy! Very friendly, polite and knowledgeable. Never makes you feel pressured. Pls give this man a raise because he definitely deserves it.
Everything is almost 50% off online... Sales associate could not give a straight answer why that was the case. They said they price matched though.
I don't understand why not they don't have a high selling sofa in the showroom to be seen? These places are not be catering to the customers.
Thank you Valerie for your assistance today. You provided excellent customer service.
Nice
Great service by Ashley representative House. He gives you space to look around and very knowledgeable of the products.
Daniel Carson help me. Good customer service.
(Translated by Google) Never buy anything from this company again, it's rubbish, the worst ... lousy delivery service, horrible furniture not installed despite spending too much money for 2 houses, all the furniture of the 2 houses to receive service, never to return ..... no I recommend them to anyone think well be careful and do not trust (Original) nunca volver a comprar nada en esta compania es basura lo peor ...servicio pesimo delivery horrible muebles sin instalar a pesar que gaste demasiado dinero para 2 casas todos los muebles de las 2 casas para recibir servgicio para nunca volver.....no se las recomiendo a nadie piensen bien tengas cuidado y no confien
Bought mattresses and Kbed set from this store location of Ashley. Mattress was delivered on time but K bed set was supposed to be delivered in first week of jan but then then they delayed the delivery to feb 2nd week. Which was never delivered and now i call them they say march first week. They being theor own manufacturers cant deliver in time. 60days of delay!!!!!!!! Or atleast they should be honest with their customers….. And not only this, they charged for delivery on my credit card three times for delivery charge…….????!!!!!! Which was only suppose to be one time charge…… and when i call the store they say they cant see the extra delivery charges. So i posted the receipt here with my review which was given to me when i paid the day of purchase. I cant believe they couldn’t see what should be in their records and what was printed out for me from their store & computer system. This is ridiculous and such an inconvenience…. Never going back again….
Sales person emily was great and so helpful!!!!! We will be soon
Working with Ali was a pleasure. He made it an enjoyable experience!
Kadir was very helpful, respectful and knowledgeable, he helped me a lot during the process. Thank you.
All I have to say is that these people are thieves & liars. Don’t even waist your time buying from this company & if you do, do not fall for any of their “extra coverage schemes”…
We went to look at coffee table and ED was super helpful we ended up buying something else. Thanks Ed for your time
I bought a coffee table and two end tables from Ashley Furniture about 9 months ago. I paid cash. I was told it would be 2 weeks to 8 weeks for delivery. I still have not received these items. It has been almost a year and these items are still on the showroom floor, so Ashley is still selling these items to people. I will never buy anything form Ashley again unless it is in stock.
I had my schedule delivery. I was calling a day before to reschedule because I had an emergency. The day of the delivery they contact me and told me we would reschedule. Two days later I called the store and they told me my bed set had been sold to someone else and that I would have to wait 3 more weeks for my furniture to get delivered. This purchase was made December 7th 2021. Two months to get my furniture is a long time.
Just wanted to thank Ashely's Homestore and Sales Associate Luis Morales. This hands down was the best shopping experience I have ever had. Luis Morales was very professional and knowledgeable with our interest buying a new mattress. He listened to our needs and concerns and was very patient enough to show us several options. Thank you Luis Morales for making this such an enjoyable and pleasant shopping experience . We will be back to see you for our future purchases with Ashley's Furniture.
In November we bought living room furniture with a date to be delivered on before Christmas now it seems it can't be delivered untill mid March after delayed delivery 3 times. It such a inconvenience having no furniture in the living room.overall i would not come back to a Ashley store again.
Abundance of choices. Great service
Like this place employee are super helpful make you feel like home and support you
Stacy provided me with excellent customer service. Thank you,
Great experience. Everyone is welcoming and very informed on the products they sell. We bought dinning table and living room furniture and couldn’t be happier. Everything will be delivered and installed at no extra cost. They definitely earned a customer for life. Thanks again to our Sales Associate Sam. He was excellent.
Myra and Sam thank you for helping us pick our bedroom set! Our customer service experience was amazing! Both of you did an amazing job! Thank you!
I went in asking for a bedroom set but not to show me anything that wasn't in stock. The young lady would continue to show me one set after the other that only had a partial of the set in stock. I was about to leave and then I asked one more time if this set was completely in stock. She said it was but later when I went to purchase one of the items wasn't there but would be available in a couple weeks. I went ahead and bought it anyways. Also I had to constantly remind her to speak up. I know they are trained to push certain items but after you tell them you're not interested they should let it go but she kept on and I had to tell her to please stop. I'm not paying 2 grand for a mattress and box springs.
I’ve been 4 times for both browsing and purchasing furniture. They have LOTS of products on display looking beautiful and clean. Many sales people available when requesting assistance but not intrusive while browsing.
Before stopping by, I would urge you to have an idea of what you want to buy because if you don't, with all the selections, you may get overwhelmed!
My First Contact when I walked into the store was at reception desk where your are matched with an associate. I was introduced to Daniel C . I was asked what I was interested in and all he did was point me to where I could find Dining Sets. Did not even get out of his chair. Told me to come back if I had questions. After my own search I went back and Daniel was with another Customer. I met Nasim who was a very kind and Patient Sales Associate. Ask for Nasim if you want really quality service. He gave me his full attention and waited for me when I could not keep up with the walking due to my Arthritis. He explained to me the different fabrics and quality of the items I bought. If I could not walk he would take a Photo of items and bring back for me to review. He got me all the discounts advertised and did not try to over sell me on anything. Due to Nasim's Kindness and patience to a Sr person I had a very wonderful experience at Ashley Home store . Thank you Nasim!
Great selection of furniture. Fast and convenient delivery. Sales staff shadow you a little too close for comfort
Ashley Homestore is a great place to find what you are looking for. The salesperson was very knowledgeable. The personal touch is very rewarding. Love the selection.
Poor communication and misinformation. The company mis communicated product availability TWICE. The second time on the day I was expecting to receive the product. I received calls to move up my delivery date which I could not accommodate as I was yet to move in. Which they annoyingly send emails about and called a couple of times even after I disclose I could not move up the date. I was told by the sales rep that the right chaise of my couch would be delivered later as it was not available. That it would be about two weeks afterward. In one of the calls asking to move up my delivery date, they shared my entire order was going to be available sooner. I thanked them but I could not receive my order yet. Fast forward to the call to set up the delivery. They were going to deliver the table, and explicitly asked if I was okay with receiving half of the couch, since the chaise was not in stock. I said yes, as I would at least have some sitting area. Day of the delivery, I only received the table. I called to find out about it the couch, and now the other half of the couch was pushed back a month. I had selected Ashley furniture because of their product availability. Because there were other couches I liked, but were not available for a few months. So thanks to their failed communication, I have lost time I could have spent waiting for a couch I would have preferred than settling. Thank you Ashley furniture.
(Translated by Google) I have bought most of my furniture for my house here in this store in this location, the furniture is nice Unfortunately the service has always been lousy! If they had better service and a better disposition, they would sell more !! Costumer service socks! (Original) He comprado la mayoría de mis muebles para mi casa aquí en esta tienda en esta location , los muebles son bonitos Desafortunadamente el servicio siempre ha sido pésimo ! Si tuvieran mejor servicio y mejor disposición venderían más !! Costumer service socks !
Very Good experience at Ashley. Stacy was very helpful. Thank you.
Ashley's furniture looks really nice but in the long run is very cheap I give it a two-star
Manny and Mitchell helped me during my time here and made sure that I was taken care of.
Worst experience of all. They were not customer friendly. Waited 20 minutes for someone to help me. When I got help the salesperson gave me a price. I asked if their any other savings. He said he would talk to his manager. The manager came back with a higher price than what the salesperson gave me. I asked to talk with the manager. His attitude was really bad. I told him he was not customer friendly and could he honor what the salesperson gave me. He refused. Worst experience ever.
When we entered the store they immediately wanted us to sign in with name and phone number and assigned us a salesperson. Made me a little meaty initially but he gave us the freedom to walk around and look on our own and checked with us periodically. They have a great selection and we found several dining sets we liked and decided on one. We were very happy to find out we could get it in about 2 weeks. No pressure sales and very professional. Would definitely shop here again
Do not purchase Tempur-pedic beds here!!! Their exchange policy what they tell you when they sell you is totally different then what’s true. Please do yourself a favor and buy at Tempur-pedic directly or at a store that clearly states that you can exchange before 90 days scam scam scam!!!!! Their customer service is horrible over the phone can’t fix anything and the people at the store tell you call customer service ,customer service tell you go to the store you purchased your furniture it’s a big Circle jerk!!!! Do not buy please save your $$$ it’s better to pay a little more with a better company. Even though we were overcharged.
Got an awesome deal on a new dinette set with matching server for 55-60% off. Noe, the salesman was very patient and attentive with us. We headed for the door 3 times and made a new purchase each time. Finally left on the 4th exit. I couldn't pass up the spectacular deals going on right now until Black Friday. Ashley Store Rocks!
Great customer services thank Chris Duran for your help. Great prices!!!!
Good furniture isn't cheap! Lot's of sales people on the floor.. They pretty much leave you alone until your ready to spend that money!
Garbage. I've bought from Ashley in the past. It used to be quality constructed. I bought a full bedroom set. Frame, nightstand and dresser for $1500. I've had more solid furniture from Walmart. The salesperson was very helpful and went out of his way to compare items, prices, and what was actually in stock or would take weeks to be delivered. Unfortunately, there wasn't much quality stuff in stock or much that could be delivered this year.
Parked in the managers spot on accident here. She parked her car in front of mine and wouldn’t let me get out? Really? I had to call and ask several employees before she made a sales associate move her vehicle for her. Petty! Awesome customer service lol
The store needs more credit card processing terminals! It took awhile before one came available!
Nothing like walking into a Furniture Store and having a registration counter right at the door. "Do you have an appointment" I was asked. To which I replied, " am I at a Dr's. office, do I need an appointment to look at furniture?" Rude people, I should have learned my lesson from years ago about Ashley.
Our experience was excellent. We walked in and greeted by the greeter, then Danny G stepped in and introduced himself. We were looking for a new couch. Danny gave us room and space and checked in as we went around the store. After we decided upon the couch we liked Danny walked us through the checkout process even encouraging us to try out a new mattress for a $50 credit on our couch purchase. It was a smooth, easy experience from beginning to end.
A lot of good deals
They were on time and we had no issues went very smooth
Great selection of sectionals. Our sales person, Karen was knowledgeable and assisted with options. Our sectional was delivered in a few days and delivery went smoothly! I would recommend Ashley!
I had ordered furniture in July 2021 and I have yet to receive my furniture. Apparently, some items will not be available until April 2022. I knew that they were backordered but they told me Oct. and I asked for partial delivery on some items and nothing arrived and then I called again and once again was told Nov. 21. So I gave up and canceled the whole order. No pics to show because have to furniture to post pics off.
(Translated by Google) Excellent service from Mrs. Raquel and other colleagues (Original) Excelente servicio de la señora Raquel y demas compañeros
Way over priced. The markdown is still way over priced.
We went to Ashley in Colton store, to buy few items. However, since only very few employees were wearing masks which concerned us tremendously, we only purchased one item, and left the store quickly. At That indoor store, lots of sale personnel, all at very close proximity, and no one including the manager, were not wearing mask!!!! This behavior are the main causes of the wide spread of COVID, development of new COVID mutations, death of many more individuals and our economy not fully recovering . All due to such irresponsible policy of companies such as Ashley Store!! We hurried out of that store, only purchasing one item, since our sale lady was the only one in the store who was wearing mask, and not buying most other items that we went there to purchase. Ashley Company SHOULD promote safer policy for it’s employees and the customers. Remember that we are still in middle of a PANDEMIC!!!! Very disappointed!!!
Sales people in Riverside are great especially the lady that helped us and the delivery and setup fantastic
Horrible experience !such a headache this company . Rude and incompetent, they don’t communicate even with each other ! Horrible customer service , watch out they will sneak in $499.99 furniture insurance and not even tell you or ask you if you want it !
We enjoy shopping at Ashley's we buy all our furniture from Ashley's the employee Julianna always give great service and support....
I’ve always shopped at Ashley’s for many years now. After dealing with several salesmen I can say by far Raquel was the best and easiest to work with. Before purchasing my sectional sofa this time around. I was working with Rick and he didn’t meet my needs and suggest I should go buy elsewhere because Ashley’s wouldn’t work with the payment that I wanted. I was about to leave when Raquel approached me and suggested to give her a chance and she would work with us. We agreed and it was by far the beat choice because she managed to help us and was extremely kind and patient throughout the process. Ask for Raquel!
Rude, to say the least!!
(Translated by Google) Two months after I bought the reclining sofas they had been damaged, they were fixed at my house as if it were a workshop and it was damaged again (Original) A los dos meses de haber comprado los sofás reclinables se habían dañado lo fueron arreglar a mi casa como que si fuera taller y se volvió a dañar
Got to do something about being able to take your stuff home that day. Had to make an appointment for tomorrow. Drove by the loading docks. Not one vehicle at the dock nor was anyone in line. Inconvenient.
Tammy is very nice and helpful. Helped me purchase 2 major purchases for my home, Thanks Tammy!
I came in with knowledge of what I wanted to buy. Raquel was nice and pleasant, even when I inquired if Ashley would match online prices for furniture Ashley carries. She assisted and made sure I was getting the furniture I wanted. This was my 2nd good experience with Ashley and I'll definitely return in the future!
I went to buy a bed and dresser, I got help from Homa, she was so helpful and very kind, my experience at Ashley’s was awesome and I will definitely go back. Ask for Homa she’s awesome
We had an outstanding experience at the Colton HomeStore. We cannot say enough good things about our sales person, Daniel, and the store manager, Francisco De Leon..The items we purchased arrive in a couple of weeks, and we are so excited. Please visit the store if looking for quality furniture..😁
Great friendly service
We highly recommend the Colton store sales associate Karo Hernandez. We were met by her at the front door, and she helped us find options of the item we were looking for. The best part about her was that she was helpful, knowledgeable, and let us browse the store without following us like a primal animal after new prey. She made us feel comfortable and not on the defensive like some sales people can be. Because of that, we ended up buying more stuff than we planned. Kinda funny, but her personality worked best for us. We wish her much success in all she does.
Terrible service! One small item they wouldn’t pick the same day! They said they are to busy to help pick my one little item! Don’t ever buy from them!! Terrible!!!!
My family and I arrived and was promptly greeted by a young lady named Katie. I mentioned what we were interested in and then she led the way from there. Showing us different options and giving us the space we needed without hovering over us. She indicated that she had 5 yrs experience, but it seemed like she had been working there for 20 years. We ended up purchasing several items mainly due to Katie's knowledge and helpful opinion when we were undecided. Good job Katie 😊
Terrible service. They gave us a delivery date. Confirmed by email and telephone. It didn't come and when I called again, they said it was to be 3 weeks later. We had already got rid of our old furniture. I spoke to corporate manager who was no help. They didn't even have it in stock yet. We were sent an incorrect email . Online orders, delivery and customer service is terrible
Poor customer service !! Took me 5 hours between calls and texts🤯. I just purchased furniture for my new apartment, I was not yet moved in… moved in 1 week later set up the furniture and learned that it was hard and uncomfortable and just wanted to trade it for something else. Was told “too bad you have to keep it..” So what I learned is that you just took $2100 from me for something I am not happy with. Customer service rude Also spoke with escalations and he said not going to happen. We have always had Ashley but never again!! I will make sure too share my experience with others! pictures : uneven ,hard Just seen a flaw! Note tags are still on! Way to go Ashley! No one in my family will ever purchase from you again!
Well, their are so much to choose from, many workers to help you I will be going back again. Will go back on one of my breaks., From work.
The in-person customer service is just as horrible as their telephone customer service. Can't get much help from anyone.
This review is for the Colton Store. Not a pleasant visit. Did not feel any warmth or friendliness from the staff there. While walking in, a apparently, unhappy customer was storming past us out the door warning 'not to buy anything here.' Maybe that set the tone. Lots of furniture. Sales person could have done more to help. No biggie tho. Went out to Palm Desert store the next day and bought furniture. The people there seem like night and day in comparison. Same company. Go figure. Good road trip.
We bought 90% of our home furnishings from a store that became ashley home sores John Dobbs was the best salesman they ever had he pushed and showed that you were buying quality at a fair price. We still have most of that quality furniture that we didn’t pass down as our kids grew up and moved away. we bought a complete bedroom set from another store. The salesman was really good ;but like John use to say buy the best furniture you can afford: we cancelled that sale and went back to Ashley’s and they are delivering our newest bedroom set hopefully on Monday
Bad service at all !!! We bought furniture in the store and the delivery never happened then we went back to the store to cancel the order and the manager said "" yes of course "" and 4 days later we are still waiting for the cancellation of the order, but nothing happens! ! !! They just want to sell furniture and they don't care about the customer! Bad bad service!!
BE CAREFUL! Horrible Experience! Please Read all there (FINE PRINT)before you Spend your money there! I forget the girls name but she said they call her PRINCESS, totally Disrespected my wife and kids by telling me to call her that! Far from being One for Dam sure. Anyway we bought a set of Sofas few weeks ago, the love seat came damaged with tears i reported the issue few Minutes after delivery. They said they were gonna send a technician to take a look at them. The lady who made the appointment for technician said if I would of reported 72 hours of delivery they could of replaced the love seat. Keep in mind I reported it minutes after delivery and I have proofi did! So I went in to store to tell them what there representative told me and said they didn't now anything about the 72 hrs that it was new to there store was offering. Bunch of Lies and everyone is pointing the finger at each other. Please Please read all the Fine BS prints. WILL NOT SPEND ANOTHER DOLLAR AT THIS LYING PUT TOGETHER STORE.
Went in looking for some couches and ended up walking out with some couches and a brand new mattress! Very satisfied with kimberley she helped us very much.. anyone looking for brand new furniture , Ashley's is the place to go and ask for Kimberly !!!!
To many collection to buy
Our sales person was straightforward and helpful. She price matched a lower price from another store, and delivery was great - both communication and physical delivery. Overall a great experience. Oh,.and we are enjoying our new couch and chair. :)
(Translated by Google) Very bad service with yajaira the sales person plays for appearances (Original) Muy mal servicio con yajaira la persona de ventas juega por las apariencias
Joshua was very helpful and accommodating. No pressure, just friendly assistance.
Since coming to Ashley's for years multiple times I have nothing but good to say about it. The customer service is excellent, the verity of selection out of this world. Price seems crazy but they are always having deals. 50% off plus no interest for 12 months. Labor day sale is the deal of a life time.
This was my Wife and I first time buying furniture, and it was an amazing experience! Earl Martin is an exceptional asset to the company! He made the process so smooth for us! Because of his excellent customer service, we will definitely be back!
We have been shopping at the Colton store. We have bought 3 decent sized orders. What I have found is that if you want good customer service, you have to go to the store where you purchased the goods. Although, even one of those left us angry and unhappy. You cannot get the store on the phone. Calls go straight to corporate and it seems like they are out of touch with the retail side of the business. As, even after messing something up and trying to fix it, I was told to contact the store to make sure the problem was fixed. I was even told the corporate folks don't like calling the stores because they can't get through either. Very frustrating. I moved to a different county so just running over to the store is not an option. What they are good at is having things in stock and being able to deliver them in a reasonable time frame. We bought some items from Mor Furniture and their delivery dates are 2 months or more out. Another good thing is the delivery crews. Friendly, fast, and efficient. Ultimately, Our sales professional at the Colton store is Earl Martin We were so put off by the phone customer service that we were done with Ashley's as a whole. But, Earl is the absolute best so we went back and ordered our living room sectional from him, as he is that good ,that even though we don't like the company per se, we like working with him enough to have gone back for another try. I'm hoping they redeem themselves on this last order.
When we purchased our sectional , I asked the salesperson if this was in stock she said it was two days later a phone call from her she said it wasn't going to be delivered on the day she promised
It was great the best ever, my husband and i were shown a wonderful sectional that was so gorgeous and extremely comfortable. Our sales person was so knowledgeable and so professional. I think he was the best sales person we have ever worked wit, he deserves a 5 rating
First and will be last time i’m buying from Ashley’s. Ordered a dining table and they promised to deliver and set it up by August 19th. It was delivered with missing leg pieces so they said they would make another delivery on August 21st and they never show up. Called 3x and they said that they will call back and never did. My tables just sitting in the kitchen and can’t even set it up. Worst service ever!
Fantastic service and fantastic prices! Better than any other furniture store I’ve been to in both ways. Thank you guys so much :)
I placed a phone order with Homa at the Colton store and everything went very smoothly and she was very helpful!!!
Expensive, cheaply made furniture and pushy salespeople
I ordered a bedroom set in June. I was told I will receive the dresser and nightstand three weeks after I received my bed and chest. Here we are 2 months and 2 weeks later and I just got a delivery confirmation 8/12/2021.
Sara Bella was very helpful with us choosing the best couch.
While the shopping experiience was nice and they have an excellent selection, we were VERY disappointed in the delivery time. We specifically mentioned that we did not want to purchase something and wait weeks or longer for it to be delivered. They set up a delivery time for 3 days from the tihe date we purchased it. Then, we received a call the NEXT day, after purchasing it and it was delayed by 3 weeks! NOT HAPPY with that AT ALL!
Some of the worst customer service I have received. I only received one of the mattresses I ordered on delivery day. When I called to inquire about the other mattress they offered me a delivery date one week later. I had to go down and pick up the mattress myself. As “compensation”, I was told I would receive a free mattress. When I arrived to the store, I was offered two pillows instead, And told that the last representative made an error. Those also didn’t arrive on the date they told me. When I called to ask about those a few days later I was told that they were already delivered. In fact, the pillows were delivered the following day. I called the store several times, texted the sales representative, call the support number and receive the same response from all of the representatives. This is definitely the last time I will shop here.
Great experience, perfect customer service
High prices
They charged me $400 for something I canceled from my order & I never picked up from the store. While trying to resolve this issue, they NEVER answer the phone. I've wasted countless hours trying to get this resolved. I will never buy a single thing from this store ever again. Horrible customer service.
I really enjoyed my visit here, the employee who helped us was named Pedro. He was super nice and respectful, also spoke Spanish. Ask for Pedro if you come!
(Translated by Google) Excelent service (Original) Exelente servicio
I had an amazing experience at Ashley's. They have beautiful furniture and amazing prices. I recommend everyone come get their furniture here. Steven Camilleri help me today an he was very professional, patient, and knowledge. I highly recommend you ask for him for any and all your furniture needs. I have already told all my friends and family to go to him. ***Update I took a friend to Ashley's to see Steven Camilleri and so happy I did she got everything she needed at half the price of other furniture stores she had been to. The only down side was that I ended up buying furniture too! There furniture so nice and the variety is amazing.
Go here and find all the furniture that you want and write down all the numbers and then go home and order it on the website for about 20% less.
Very professional, didn't hover much. Very helpful and courteous.
Great experience and service!
They sell Cheap furniture that falls apart Bad customer service and there sales people lie about the quality of there products
Mushtaq is great. Such a helpful and kind person. Highly recommend him to anyone looking to buy.
The people at Ashley’s are helpful and they don’t push you but something you don’t want. I bought some mattresses for my daughters beds and they where really helpful in trying to find the right ones for me. Im really satisfied with my purchase.
Hello I bought a very expensive Tempur-pedic bed from Ashley furniture in Colton California around June 1 and as soon as l slept in the bed the first night we noticed that the motor on one side of the bed was quiet when used while other motor on the opposite side of the bed sounded like an old garage door motor. I called Ashley furniture the next day and they told me the next available appointment for a tech to come out to our home was July 6 in which l already had an appointment for another issue. The tech came out stated that the motor was defective and some 3rd party would contact me but they did not and today is July 16th. I went into the store in Colton CA and spoke with customer service and the customer service worker looked up the account saw the motor was classified as defective and said she emailed the department that takes care of these matters and she would call me to let me know how they would proceed to solve this probably but she’d never called and that was July 13th. Still no help so l will be emailing up the chain of command to the CEO Todd Warnek of Ashley furniture tomorrow and filing a complaint with my bank . If l don’t get my money back l will have to file a small claims suit unfortunately. I was a good customer with Ashley furniture spending a little under 17,000 cash these past few months. This is not good business . Sincerely . L Simmons
Thank you Mayra you been very helpful , Also Thank you for Anthony for the good deal you gave me.
Great experience. Jennifer Lopez was absolutely fantastic. Knowledgeable and gave us space and frequently checked back with us.
Customer service is almost impossible to contact. I was finally able to get through one day to have a piece of furniture replaced or foxed (an end table). The guy came out to look at the end table and said we would need a whole nee end table and that someone would call with further info. Never got a call. I tried calling customer service again, but couldnt get through. We have had issues with the furniture delivered. Some pieces were broken and It sounded exhausting having to try to call customer service to have fixed. Customer service is trash! The employees at the colton store lack professionalism! I will never buy my furniture here again. And I actually warn friends and family before they even mention shopping here. Dont waste your time.
Big inventory, found what we wanted quickly. The sales person Homa Sherzoy was very helpful with assisting us with our selection.
So disappointing! My 82 year old mother needed a new bed and she was given a quote, but the employee gave us a minute to discuss it between us, but then sent a different employee back over to us. After an hour of trying to sell her a more expensive mattress he would not honor the price she was originally given. The first guy “left due to an emergency” Apparently they did the same thing to another couple we talk to when we were leaving (with no purchase) They play games with the price, and it’s sickening that they put my mother through that. Just be honest and sell the dang furniture!
I went to Ashley Furniture to buy a sectional sofa. Sam Franco helped me and went above and beyond. He showed me multiple sectionals and was patient with me as I made my decision. While there I remembered that I also needed a night stand. He helped me choose the best one matching my dresser at home. If you need to make any type of furniture purchase ask for Sam Franco in the Colton location. He will take care of you. He is professional and very knowledgeable.
very good
Had a great experience at the Colton Ashley furniture store. Worked with Earl Martin and he is a phenomenal Sales Associate!
la atención que brinda a sus clientes.
I went looking for furniture. Hoping that they were having a big sale. I fell in love with one piece of furniture but it is a little pricey.
our experience was good the young lady,Sandra was very helpful n answered our questions.. I would reccomend Ashley to Family n Friends
Absolutely horrible experience! Ordered a bed 2 months ago was told it would take a month, sure fine. They then completely missed the original delivery date and never even called to inform me. 2 weeks after the delivery date I get messages stating that they can deliver my order "early". Spent an hour trying to just get through to someone over the phone to only be told that they have no idea what happened to my original delivery date, nor can they explain why nobody ever called and told me that my date got pushed back another month! Now I get told that they can only deliver on Saturdays, which is incredibly inconvenient for me. I explained to the salesperson very clearly that there were specific windows where I could accept delivery, so I should have been made aware of this during purchase. Now I am going to have to wait yet another month for actual delivery. I never would have expected such a large company to behave like such a fly-by-night organization.
My girlfriend and I had wonderful time walking through your showroom and with our purchase. We have walk many showrooms and I must say yours was very inviting and helped paint a visual on how the product will lookin our home. Working with Daniel Carson and his manager was a pleasure. They never once seem pushy as same salesmen do and always explained the options, and allowed us to make the final decision comfortably. We ultimately made our purchase for a bedroom set and mattress, and decided to go elsewhere for our couches. Daniel never once downplayed your competition and welcomed us back if we were not happy with what they had to offer. We ended up coming back that same day to purchase a dining room table, but instead purchased couches with Daniel. Again, he was never pushy and always offered options and never crowed us to make a decision. Unfortunately, we run out of time, but will more than likely return to finalize our dining room purchase. Please commend Daniel on his excellent customer service skills, as he is a valuable asset to your company.
Danny was excellent, He helped us get everything we asked for. Thank You Danny Kim
Worst service!!! We quickly realized we got the wrong size bed and immediately submitted a claim to return it. We let the customer service rep know that we wanted to return it to purchase an even bigger bed. Everything was still in box, literally nothing was touched. Well they made us wait almost a week later just so the store manager can call us and say it was denied and we would have to still pay for the original bed. I explained to him that when we bought the bed we were told they accepted returns. Well we were lied to. Store manager didn't help at all. He said there was no one else I could talk to above him. Absolutely no help! Never going back and will definitely tell all my friends and family to stay away from this fraudulent place. You might as well buy from OfferUp or swap meet if you won't be able to make returns or get any customer support. Terrible!!!
Prices in store are outrageous compared to their own website. The sales person I worked with was nknowledgeable, couldn't even tell me the details I later found directly on the table printout.
Stay away from this place all lies. When I purchased my recliners I purchased the warranty as well. Well a year later they stopped working and now a year later after multiple calls and the run around still not fixed.
Went to Ashley’s Furniture HomeStore today & had such a great experience with Raquel Corona. She welcomed me & my family to the store & introduced herself very professionally. Right away she asked us what we were looking for & she wasted no time to show us what this store has to offer, she got straight to the point, which I liked very much. Raquel gave us time to look around & she checked on us every 15-20 minutes to make sure we were okay & if we had any questions. We left the store with a XL tv stand, living room set & dinning table set, we were extremely happy with our purchase, above all Raquel made us her top priority. I will definitely be returning to Ashley’s Furniture HomeStore again, ask for Raquel Corona, she was awesome! Thanks Raquel & Ashley’s Furniture HomeStore for great customer service!
It was our first time at Ashley's and Raquel Corona made us feel so welcomed and at home. We came out with a dining set and living room set of our liking, Raquel gave us the best customer service ever. Ask for Raquel Corona she will make it worth your trip to Ashley's Furniture store.
Horrible experience so far! I purchased a sofa bed about 2 month ago. I have not gotten a call that my item is in store. I keep calling the store, and I get no answere. It rings and rings. I called customer service and they said they couldn't help me, and that I had to contact the store. I'm going to have to drive to the store now and yell at them!!
I purchased two units from your store one online and one in store they are taking is absolutely ridiculous time to get here also pay for delivery on both of them with assembly but I am disabled so I really can't afford that so I was get somebody to help you pick it up I was told since I said I want it deliver and Assemble there was no way they could change it I feel like they are keeping me hostage and making sure they get their money I asked at least 3 people they all said no way to change it ! I will not pay what they want and I will pick up my furniture!
Omg, this place is the worst. My purchase an service good at store. However my order placed an charges were for delivery an set up, we did not realize until later that day these idiots did not put together completely an trying to get thru to someone has not been easy. Also when I call says store open 10am to 9pm, when finally get thru they tell me store don't open until 11am, get your crap together. I understand pandemic, but really !!!
Poor communication and an overall bad experience! I purchased a dining room set that was to be delivered on Saturday the 12th of June. The delivery date was listed on my invoice and I also confirmed the date by way of text through Ashleys automated system. I received a call on the date of delivery at 3pm telling me that my delivery was never scheduled. This was even after the girl on the phone said she saw my text confirmation on the computer and had no explanation for what happened. She said she would find out what happened and call me back. I never received a call back and I wasted a whole day waiting for them, but wait, there's more. I called them the following day to try and get some answers, only to be told once again that they didn't know what happened. I told the girl on the phone I would not be able to take time off of work to wait for the purchase, which, I was hoping to have by the following weekend. She offered to refund my delivery fee if I would consider a different date, I said I would call her back. The following day I confirmed with my boss that I could take a day off to accommodate this new delivery date, so I called and accepted her offer and we reschedule for June 16th. This delivery date was again confirmed by them on the phone. Guess what? I received a voicemail from another Ashley employee on the 15th stating that the earliest they could get me my purchase would be on the 20th, Fathers Day. Fathers Day is the reason I wanted this dining set to be in my home in the first place. Ashley Furniture, Why are you setting up and confirming delivery dates that you have no intention of keeping? I called the store only to be told to call back and dial a different option, which I did and requested a refund. I was told it would take 15 days to process since I paid on a credit card. 15 Days? So now, I don't get a dining room set and have to wait another 2 weeks to get my money back. Really sad since I liked the set.
Good luck trying to return something here with their no return policy. I switched to COSTCO. I earn points of the purchases I make and collect back some money by the end of the year. This store showed a complete disrespect to the Military family.
Excellent service, people friendly, Stacey, sales rep was very accommodating from coming in the door until the end! Very satisfied!
Love the furniture but if you are wanting to buy any kind of decor expect it to be pricey! Throw blankets were ridiculous and not even good quality!
Save yourself the hassle and shop elsewhere!! This place is fake with their customer service. They delivered my furniture damaged and the delivery guys said they will take pictures of it and Ashley's will contact us for a replacement... they never did and upon me calling several times to their store and leaving several voicemails, no help or follow up was returned. You basically will be put on hold for hours and they will just hang up on you after all that waiting. If they deliver anything damage to you, tell them to take it back otherwise your stuck with it. I brought a 8 piece whole bedroom set and each had some form of defects on it. On one of the nightstand you can see that they tried to cover up the dent with paint. It's not hard to miss since it's right in front of the nightstand. Also did I mention that I bought insurance on the furniture and when I called, they simply told me that it's Ashley's problem and that I had to go through Ashley to get it resolved..this is the worst and last experience I will ever have at Ashley's!! Beware of this place!!
Still have not received my delivery. Wow. I didn't know they would take that long for just a sofa.
This store and management team is an absolute disgrace to this Brand. Every time you visit this store to get some help, every single employee is on their cell phone busy texting or browsing. Including their customer service agents which will never ever pick up the phone to help someone on the phone. Instead of answering phones, they are also on their cell phones. They always have more employees in their store than customers yet all useless. Customer service is a big issue at this location and their entire management team should be fired. Pathetic to see this every time. Hire some competent people please.
Love the sales representative that helped me. She’s great and help me so much. Her name is Princess. Extremely nice and helpful. For sure coming back to purchase my furniture.I like the store and customer service you won’t regret it. I come from hesperia and it’s worth the drive.
I bought electric bed 3 weeks ago I paid almost 7,000 and they delivered 11 days ago but the guy who delivered he didn't set up the bed. The reason he gave me is because he had to take back the 2 night stand because they were damage so he can't set up the bed because he's not delivering everything,,, but he told me that the guy who's gonna bring me the 2 night stand he will set up my bed,,, but until now nobody wants to set up my bed I been calling the store and no body answer my call I'm very disappointed very bad service NOT RECOMMEND
Jennifer was very knowledgeable about the stores inventory. She was very fast in helping me and she was very professional. She is awesome!
they have a lot of nice furniture, on fortunate there sale people have trouble communicating with their buyers, had issues with two of my purchases.
Had a great experience. The lady who helped us was great and friendly. Will definitely come back.
(Translated by Google) They were good but the current service is lousy (Original) Eran buenos pero el servicio actual es pecimo
Great experience. Very patient and I understanding staff
Customer service is terrible. Bought some bar stools and asked the salesperson to update our contact information. He said he did but they called a number to schedule delivery that we never answer. When we finally got the message the delivery had been postponed for a week. We called and again updated or contact info and once again the same thing happened. Now it's been more than 2 weeks from date of purchase and we have to wait another week. If Ashley can't hire people that can do simple tasks on a computer can we really trust them to build quality furniture?Last time setting foot in one of their stores.
Worst customer service ever!!! We've had 2 pieces delivered damaged. Put in a claim immediately, of which they have no record of. Made a second claim a month later, that they have no record of (even with me giving them claim numbers). Finally have a claim processed 2 months later, only for them to tell me the piece won't be in for another 2 months! Will never buy from them again!!!
Bad Customer service ,
BEWARE customers and shoppers sales associate Celine Montalvo along with management are giving false delivery dates (3 days) so we (customers) will make the purchase in my case $6,099.42 and lie directly to your face and tell you delivery date will be 3rd day when actually the date on paperwork gives the correct delivery date a few weeks after purchase date and NOT the 3rd date that they will continously assure that delivery date will be changed on paper work to 3rd day from purchase!! Do not make purchase if they are telling you 3rd day delivery and are practicing giving potential customers wrong delivery dates just to make the sale and take your money. Beware this store is practicing and trained to lie to customers so they can make sales and make sure delivery date they tell you before purchase is the same as paperwork says. I will make sure this store is exposed for the scamming of customers and trained to lie in order to make the sales!! DO NOT fall for different delivery date other then the date on actual invoice. Once 3rd date comes and your waiting for a delivery that actually isn't really comming.. I reached out to sales rep Celine M. After changing her story and saying she told management and I can go in at her start time and inquire then. 5 mins later after I figured out what had happened I reached sales rep. Celine M when she stated to me that she can't go in and all the sudden had a family emergency . She called out sick once she found out I was going back to store and apparently couldn't face me (customer) for giving me lies to take my money and make sale. My girlfriend says she will be going to buy furniture from same sales rep and same store so stay tuned for update. Look at pictures that show evidence of there sales techniques of telling customer exactly what they want to hear to make sale.
I enjoyed my visit a Ashley’s Home Store. “Just going to look” turned into a full on purchase of our living room furniture and dinning table! Super thankful with Monica she was beyond helpful. We were there for about 2/3 hours and was very patient
When you walk in you have to sign in and get paired with a salesperson. If I wanted to deal with the pushy sales people I would go and buy a used car.
Happy with the mattress I ordered but not happy with the customer service. I tried to return an item and they wouldn't accept it. They said they would take my old mattress back if i took the proper measurements to wrap it in plastic and they didn't take it. Tried to explain to the customer service representative multiple times and each of them would not help me and told me different things and just kept closing my case.
I appreciated the beautiful displays and variety of options available to choose from.
Nice bed frames of all choices! 👍
Be careful when you buy from this store. No room for return, even if they Deliver Poor quality I'm very dissatisfied with the quality and color consistency of the stools. The color of the floor sample is completely different from the ones I received. All four stools are not the same. One of the stools the material was dirty. Some are a darker and bulkier than the others. Just not what I expected to be. The sales associate was very helpful, however he was assisting myself and another customers. Never did he mentioned that items could not be returned, which I find that very misleading. I would have though twice on applying for credit and buying as much as I did that day. It was a rushed transaction and all documents were place in an envelope. I drove to the store on May 20, 2021 and the encounter wasn't very pleasant, the Customer Service manager was very unprofessional. I was asking for store credit, due to the experience I had with these particular stools.
Do not, I repeat DO NOT buy from this store! Sales person was a man name ALI.. he sold me a $525.00 swivel glider chair that i was not happy with because it DID not fit through my door. And when I tried to return it, NO ONE and I mean NO ONE was able to help me. Keep in mind each store is individually OWN and the managers have the option to return or not. And after going back and forth with them on the phone and in person... I was NOT able to return the item. I even asked if I can return it for another item that fit.. and again everyone gave me the run around!! Also, ONLINE it says I can return!!! I'm gonna report this to the BBB because they are not following there guidelines!! So DO NOT buy from this store!! You will end up regretting it!!! And for the store MANAGER, I hope corporate reads this message and realize how fake your employees are!! Bunch of SHARKS!!
Nice people very helpful
They have the worst customer services and worst warranty department took me like 3 months just to exchange my sofa sleeper which been breaking ever since I call it in 3 months ago do not recommend to get a sofa sleeper from them and rude services on some of them hang up on me for no reason
We come here every few years to replace our living room sets. Today we have a pleasure of working with Steven C. He was an absolute great help from the beginning to the end. We were looking for a Couch and a kitchen table and Steven was very patient with us through the entire shopping experience. Showed us around in regards to all of our interests, and even showed us again when we couldn't decide. Everything went smooth and we got a decent deal o. Our couches and kitchen table. We ended up getting a coffee table too. Great experience overall.we love Ashley's.
I needed to update my review since I gave it a shot again and received my sofas within 3 days this time around. Much better work. Thank you to the representative, Ashley, for making it quick and easy.
Worst experience ever! Wait time to get your furniture after you order it is about 5-6 months!! Even though they will lie and say 6-8 weeks. We ordered our furniture in Feb. with arrival of April 7. It got “delayed” twice and no one ever reached out to us to tell us it was
Ashley furniture is always top notch and expensive, but this 50% off memorial day sale is awesome, happy wife happy life right!! Totally recommend. Lots of nice innovative pieces go check them out.
Was dreading going to buy furniture today but when I walked in I was immediately greeted by Kevin. He gave me his personal cell phone and pointed me in every direction I needed to go. As soon as I found what I wanted I called his cell phone and he came right over to assist. He then introduced me to Anthony who helped finalize everything. By the time I left I had walked out with 3 whole rooms furnished with an amazing deal and amazing service. I will DEFINITELY be back again when it’s time to buy again. I am SO excited for my purchases and can’t wait u too they’re delivered in only a few days.
Cheap furniture, poor customer service! Don't not buy from these people! Better yet buy at your own risk.
Great prices
I found the perfect dining room set for my apartment, with an excellent deal. Rick C. has been great and very helpful. If you need good quality and nice forniture got at Ashley in Colton, CA and ask for Rick C.
The salesman absolutely lie about the item you choose to purchase is in stock or will be by your delivery date. They know they are backed up and not able to fulfill the sale but they do it anyway. My daughter bought a home purchased the couch on jan2nd paid in full and still has not received it. She lost wages for taking the days off of work and they continue to say it’s back ordered when she made sure to have the salesman check inventory on date of purchase. He assured her over and over it was in stock and obviously it’s not. So my question is y would they continue to sell a item clearly knowing it’s on back order and the people who have been waiting will get first ? And you cannot contact anyone we tried for 4 days of a total of 8 hours to be told you must email them and then they will respond with-in 48 to 72 hrs. I have never in all my years here on earth have come in contact with a store that lies and gives the worst service.
It's the very first time I order furniture in the Ashley store online and I am very unsatisfied with the product. They sent me one with damage. It has scratches and dents. I would not recommend buying online!
Bought electric reclining couch and chair on March 18 couch got delivered 3 was later it was ripped when it came out of box delivery people reported to dispatch but no claim was written up 3wks later after I had To go to store tech came and a week later new arm. My chair was supposed to be delivered on April 13 then 15 then 18 then 27 finally went to store. They say possible 27 may. I told them no wanted money back offered me another chair not the electric recliner but a manual I could pick up on 7 at 11:30 at warehouse then got phone call saying complementary delivery on 8th between 12:15-4;15 . I took dog door off moved and cleaned floor took sliding glass off. For it to get to be 4oclock I called them they say changed my delivery day till the 11th cause they had old address. They delivered my couch and arm to right address but all of a sudden they had wrong address for chair. I lost 3-400 dollars missing work and will have to take 11 off too. I would never use them again beware their liars and cheats
I love Ashley’s furniture. Edward, my salesperson always does an excellent job assisting me with my purchase.
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
Ask for Danny G. !!!!!! Ask for Danny G. !!!!!! Ask for Danny G. !!!!!
We bought a set of couch's last month Sell person was great and helpful The downfall to here is the delivery and customer service department, first i was originally schedule for delivery April 28, when we purchased the set they where in stock and set for a delivery The week of the delivery they call me that one was back order and when we purchased them i made sure they where in stock to avoid this delay. Once they reschedule me for may 1, a day before i get a call that they have to reschedule me again Because due to some bs excuse of the warehouse so finally i got a date for may 3 They delivered the couch and love seat, but opening up the couch they sent over the wrong one They sent a black couch and we ordered grey Calling Ashley customer service explaining what happen. The lady still has the nerve to tell me why i didn't reject the delivery, if i knew this was gonna happen i would of and all the times they called me they never advised me to open them up and check for the correct color and model. I wasn't happy with this and calling them all they can do is wait and schedule something which they fucked up and they should be fixing this ASAPIt's a hustle to talk to a manger, they give you a round around. End of it all they want is their sale and screw over the customer with these headaches First and last time ever shopping here
I has the pleasant experience of working with Mitchell S. twice this week. The first visit was to take a look to see products. It was refreshing to have someone who listened to my requests for specifics I was looking for. Today, I had the pleasure of finding an even more suitable product and even my husband said he would we happy to work with Mitchell S. again ( husband does not like sales people). Mitchell was professional and personable too. Thanks again!
Been a returning customer 4 times but this will be the last time. I bought a bed and it came wrong size they said it will be 3 weeks before they could send anyone to look at it😡 meanwhile I have no bed to sleep on and then I saw there was a $900 price difference and they said I had 30 days price match and today my sales girl called and said I already got my furniture so they can’t price match &/:@;$
The staff were wonderful and did an excellent job in helping me find exactly what I was looking for without being pushy or hurried along (I understand the sales persons make commissions so it's understandable but not comfortable). My biggest gripe was with the delivery team and the lack of professionalism when it came to delivery time. I had an estimated time of 1300-1730 for my delivery. Around approx. 1530 I did receive a call from the furniture team stating the delivery time would be between 1730-1830. The delivery did not arrive until 1955 and I did not receive a second phone call notifying me of the change in time. The delivery team was pretty rough with putting together my sectional (the corner pieces which lift the sectional). I set aside the time to wait for these people and then they were darn near two hours late from the new delivery time. Completely unprofessional and unacceptable wasting customers time this way. Other than this, most of my experience was pleasant. If you can move the furniture yourself, please do and save yourself the time and headache.
Ordered couch and love seat on 3/13/21 told it would be delivered on 4/29/21 called on 4/29/21 to see when it would be delivered told maybe get them by 5/23/21. They said the “warehouse ” should of contacted me about this change. They were going to file a “complaint” with the warehouse for not calling me about the change. LOL who are they trying to kid. They are the “warehouse, manufacturers, delivery” they need to listen to their own promo ad you hear when calling them. will never ever buy anything from this place again, fooled by their lies!!!
Ashley's is the absolute worst company to purchase from. The quality of furniture is disgustingly poor and custom service is terrible. They obviously don't monitor their calls. The service reps lie on the phone and have been dealing with an issue for my sofas for over a year and a half. I will never purchase from Ashley's again and will tell everyone I know no to purchase from them. I will also let my social media platforms know as well.
Great Service by James B. Great information about the Furniture and Great help.
Great friendly staff, Matt was very helpful and we walked out with a new king size bedroom set and Queen mattress for my daughter. Will definitely be back for more items, super pleased with Matt and furniture Selection. Management was very nice as well.. Highly recommend this place. I will be back.
I never like to give any business a 1 star but this store or business is not even worth 1 star. We bought our furniture from that store a month ago. They said they will deliver it in 5 days max. We are still waiting no one picks up phone calls or answer any emails. I hope I can get my money back and go Jeromes or any other furniture store. Before anyone purchase anything from them please check the Yelp reviews
My 89 year old Father In Law purchased a sit to stand recliner. Without assistance from the sales staff we tested the chairs for an hour. He even purchased the warranty. We assembled the chair to save $$. He tried the chair twice and almost fell due to his age etc. We boxed the chair back into the original packaging and drove to the store. Customer service said to have us say the chair was defective - I said that was not true - it is unsafe for him at his age. We just want a credit from Ashley. No email or phone call. I live in boise and had to go to my Ashley store to be told there are no returns - period. I have purchased 8k from Ashley and will not spend another dime due to the lack of customer oriented policy. I have more rooms to buy furniture for - it will go to a store like RC Willey. We are reaching out to news 7 to see if they can air the story of taking advantage of senior citizens.
Sam was such an awesome and helpful salesman. He showed us some really awesome mattresses and we went with what we could afford and there was no pressure at all to buy something out of our price range. Being young newlyweds we are not in the market to buy top of the line but still wanted something really nice that we both liked. Sam showed us the perfect mattress and one that we could pay in full up front for. We will definitely be returning for future purchases! The store was also very clean and well laid out.
Bad experience after I made a purchase. They carry cheaply made stuff
I wish I would have read the reviews about this place. First the service was TERRIBLE! I made a purchase and the sales person walked away and left me waiting. I had no idea if I was done or what was happening. Then when my product arrived, it was damaged. I called and called till someone FINALLY answered. Of course they gave me the run around. The only good thing about this place is the showroom is very nice and clean.
Liz Martinez assisted my husband and me when we came in to the Colton store. She was friendly, knowledgeable and took the time with us that we needed to feel comfortable with our decision. She also made sure we were informed of all options. We have shopped at Ashley HomeStore many times and continue to be happy with the quality of our purchases as well as the customer service. Thanks Liz!
Sam was awesome. If you are in the market for new furniture ask for Sam.
Hands down the best experience I have had at a furniture store. I made an appt online. When I showed up I was paired with a sales lady and Amanda. She was super helpful. She took me directly to what I was shopping for. She never pressured me to buy anything. She ended up with a nice sale, but was patient and answered all of my questions ( and I had a million!). This place is huge! It also includes a Cafe. I was able to order a delicious and fresh salad. I got to enjoy it while purchase was rang up. The other part I really liked was that all customers and staff were wearing masks.
I was very happy and pleased to have made a purchase from ashley. Sam franco was the person who helped us out and he was super friendly and beyond helpful. If i have any other furniture needs, i will be coming back. The price, quality, and customer service all get 5 stars from us.
Amazing experience! I highly Recommend talking to Tammy she went above and beyond if I buy anything else I will definitely go back to her
If I had the choice I would give them know stars I’m very upset and sad at the same time I purchased two sofas and a server & a chair from them back in January and they said it was back order and here we are in April 12 2021 ugh on on April 9 2021 I only got one sofa and on chair they said there We’re going to deliver my other sofa and server on Monday and now there telling me May 29 are they kidding me these people are crazy I waiting 4 months with no sofas and now they completely lied to me in my face the warehouse his name is Eli he said Monday and even customer service said they had it at the warehouse house and she in Florida and that they never answer their phones in Colton it goes directly to customer service that’s why they answer I don’t know why they have phone numbers on the website if it goes directly to customer service which the answer anywhere! How am I supposed to have my family sit on one sofa! I should have looked at the website first before Purchasing from Ashley‘s I’m goi g to be looking at what I can do and see if I have a case against Ashley cause they can take your Money and play with peoples emotions! So sad shame on you!
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My husband and I bought two electric recliners and a loveseat recliner. We found some right away and were able to pick up all pieces the next day. We will definitely be back in the future.
Best place to buy furniture
We are pleased with the services we received today with an associate that works for Ashley Furniture her name is: Sara Bella Abbas. She offered us (my wife & myself) the service (s) we were looking and offered us a great quality time too. W/out the hassle to be behind us, till we started to have questions on some of the furniture we were looking at. (This was great service on her behalf). If any person goes to "Ashley Furniture" in the City of Colton I recommend you to ask for: Sara Bella Abbas! Hope that Ashley Furniture will train associates with the same customer service this associate has.( Sara Bella Abbas)
Terrible customer service! Won’t buy from them again
At the Store staff is very courteous and helpful and stayed with my family for well over an hour for choosing the right furniture. They understood what we needed and showed us many options to choose from. Deals were amazing with 50 Percent off during Easter weekend sale and they actually have stuff in stock unlike other Shops where waiting for furniture to be delivered could take well over 2 months. We were looking for sectional sofas and other furniture shops had either part of the sofa's in stock or none at all. This store had most of them in stock and ready to go. After ordering the Delivery Date was set within 4 days which was amazing. Had the Sofa's delivered today and man they were fast. Within 30 minutes they unloaded, unpacked and Assembled. Very professional Delivery Personnel. Going back again to more furniture
Their online ordering is a mess. They wouldn’t even accept payment from me unless it was through PayPal which I prefer not to use. Then I order several things and i never receive a call which I was informed should happen for delivery and assembly of my furniture. When I call after jumping through several loops and find someone who actually knows what they are doing, he tells me the mattresses I paid for aren’t even available until the end of May, leaving my boys without actual beds for their bunk beds. Never buying here again.
Very interested in trying to get credit for instead of making sure your pleased with your purchase
Delivered my couch set to the salesman house
Worst customer service. If I can I would have given negative review.
Our sales person Joseph Babatumba was so helpful and so respectful of your time. He didn’t hover over us like your typical sales person, but he was right there when we needed him. This was a very enjoyable shopping experience.
Worst store purchased my bedroom set from them delivery took more than 3 weeks. On the delivery date I payed for the furniture install and the dresser I got looks dirty and used. I called right after they delivered the furniture and said they would send out someone to fix the damage they don’t want to exchange the furniture they only want the money.paying for high end furniture so it can look old and used never again purchasing from Ashley’s home store .
Love this store..... so many different options. Came multiple times to buy different pieces of furniture. Cassandra has always been helpful and very friendly. A true good person that helps customers
James babatunde should get employee of the year award. What a great experience. We have buying our furniture for years at Ashleys and usually has been a good experience but this was far and above. Thank you. Our furniture will be here in 3 days.
Great service knowledgeable Personnel Diego did a fine job of showing us options of the items we were interested in
Came in to order furniture, my sales representative was Matthew Lugo. He was distracted to say the least and didn't seem to have much knowledge on store merchandise. Finally ordered furniture for delivery a week later, just to have it be the incorrect items. I'm so frustrated with Ashley furniture and their employees. It is unlikely I will ever shop there again.
worst customer service ever!!!!! will never purchase here. They do not stand behind their product and they have uneducated rude idiots that just keep transferring you.
Worst customer service I've been messed around for 12 months until my warranty expired and they refuse to help me never again! Today o spent almost 2 hours being on hold by clearly uneducated idiots. My sofa is falling apart after 2 years
If you're thinking about buying from Ashley Furniture, don't waste your hard earned money on them. I bought over $5,000 worth of furniture from Ashley Furniture and every single piece of furniture has come damaged and/or needed parts replaced. The latest debacles that I am experiencing with them is I received a damaged coffee table (shocker) from them and they sent me the wrong replacement piece which took over 2 weeks to receive. I called them to inform them of the problem in which they told me they would send me the correct replacement piece; this was 2 weeks ago. I called Ashley Furniture back today to which they informed me that the replacement piece was on back order until May, MAY!!!! No one contacted me to let me know this at all. I didn't purchase broken furniture, why should I have to wait for a replacement part?? The other debacle I am experiencing with them is I had to go back to the store after said initial purchase to do a price match because the furniture I purchased was cheaper online. The made me go back to the store to do this price match and when I check my credit card, they still charged me the higher price. I WILL NEVER BUY FROM ASHLEY FURNITURE AGAIN!!! PLEASE PLEASE DON'T WASTE YOUR HARD EARNED MONEY ON THIS SHAM OF A COMPANY. If it would allow for zero stars, I would have.
The store itself is beautiful. The salesman however followed me around like i was a thief. Did not know anything and made the whole experience so uncomfortable my husband left the store
(Translated by Google) POOR SERVICE 😡 STILL WAITING FOR THOSE OF MORE PARTS OF A SOFA AND THEY ONLY BRING ME BACK AND BACK AND THEY CAN'T DO ANYTHING !!! I NEVER BUY THERE AGAIN. (Original) PÉSIMO SERVICIO 😡 AUN SIGO EN ESPERA DE LAS DE MÁS PARTES DE UN SOFÁ Y SOLO ME TRAEN VUELTA Y VUELTA Y QUE NO PUEDEN HACER NADA!!! NUNCA VUELVO A COMPRAR EN ESE LUGAR.
Attempted to purchase a large set of dining furniture in hopes of finding one available for quick delivery. Found a decent set and noticed when I got home to show the kids that the price was way higher in store than online. $4000 something in store and 3200 online. Went today to inquire and the manager was an A-hole. Disrespectful and misogynistic as he didn't even address me, the payer of the furniture, but went to my husband. He also threw my receipt to the reception after we asked for a refund. We thanked her for her professionalism despite his lack of. Gladly will spend double or triple and wait for pottery barn. At least I know their quality and customer service is better. Never will step foot into this store again.
(Translated by Google) Very nice (Original) Muy agradable
I had a great experience with this particular location. The sales associate was helpful and was able to get me discounts. I definitely recommend this store to friends and family.
Completely backed up on delivery. Months out if you can wait that long. Buyer beware.
Terrific and friendly service from Karin. Quick and efficient salesman that made the experience smooth and painless. Thanks for the great help over two days.
If I could rate Ashley Home Store less than one star, I would. I don’t even know where to begin to express the discontent with this very popular furniture store. First, I ordered a wall unit in mid January which showed it would be delivered within a week. Waited approximately 1-2 weeks, but did not receive notification as to delivery status until I finally called. At this point, I was told I would receive the wall unit within three days. When the delivery man arrived, he dropped off three boxes at my doorstep. When I brought the merchandise inside, I realized one piece was missing, the 63 inch wide TV stand. I called Ashley again, and again they told me they would deliver the unit. Instead two gentlemen from Ashley came over and said they were there to put my TV stand together. I explained to them I did not receive the TV stand and I’m waiting for it. It literally took about 10 calls for them to finally deliver the TV stand. Much to my dismay, the TV stand has a big scratch on top. This is the first and last time I will ever order purchase from Ashley. **On the contrary, I’ve ordered various pieces of furniture from Living Spaces with no problems at all!
Beware of what you buy! They delivered a lemon couch and would not address it at all. They kept referring me to the manufacturer who also didn't care to address it. They showed me a showroom couch and delivered a lemon.
Very nice place the new couch comes soon we threw the old one out
Nice
Despite the bad reviews and reputation, we received good treatment by the sales person (Yahaira), and provided good advice. So far so good. Will update when we get the product.
Save your time and save your money, imagine buying furniture in November and not receiving it until late February. Once they have your money they don't care, they push back deliverys, send them incomplete missing multiple items just so they can come back again. With some horrendous delivery people that damage/scuff walls, slam furniture on the ground and complain about furniture needing to upstairs despite it being in the instructions. Having to come back to the store multiple times for several hours on end to just to get little to nothing accomplished. To have your bill randomly get more than 4000 dollars added to it for no apparent reason. Calling customer service is nothing short of joke these people hang up on you, transfer you and keep you on hold for a ridiculous amount of time. If they hook you up with a good deal it's not worth the time or headache, explore other options and stores
Hassle to get a refund
This review is for the Managers to please pass this info to your staff. The staff member reashured me 3 times that it would be Fine if I wasn't home to Sign for Delivery. She also put a note in my account that said I won't be home and leave it on the patio (Managers: please make sure that all of your staff know this simple company requirment.) Lucky for me, my work meeting got canceled and I was here to sign.. if I wasn't home, I guess no furniture for me, and who knows what headache it would have turned into $ etc.
You might be tired from waiting around but be sure to check to make sure everything you want is in print and right before you sign. The warranty plan is a scam, it doesn’t cover anything. They will lie to you, read before you sign.
Drive past this store as soon as you see it. Chaos inside the store with salespeople hovering over you just like urinal flies, until you actually need assistance in purchasing. Out first sales person, Pasty, was quick to introduce herself and after a brief encounter, she was off to get other people to remember her name. We were at the store in Colton during President's day sale, Our first Mistake. We made our selection of furniture, $2700 worth of items, and then no sales person available. Raquel Corona was quick to make the sale, it appears now that Commission is involved. The experience with her was just like a used car sales lot. She promised the world. She was not forthcoming with the truth. She said all of our items were available with No Backorder. She did not tell the truth. Today our furniture was supposed to delivered. We received a Partial order. The main piece of furniture, the Sofa was on backorder. We took a Day off for the delivery and waited an additional 2 hours out of the time frame that was assured to us. Very frustrating day with lost wages and writing this to inform potential furniture buyers. Go somewhere else than the Colton Store!
Good
PLEASE READ:Do not EVER.. and I mean.. do not EVER purchase from Ashley HomeStore. They get you once you enter, smiling, eager to help you, welcoming, and all that other bogus, only to screw you over at the end. We&'ve had our couches for ONE year and they&'re peeling. &"Real leather&" supposedly.. I don&'t know how many calls I&'ve made to Ashley&'s customer service team and they seem happy to help, but they don&'t do anything. I&'ve been dealing with them since last year in November, just simply trying to get them to fix the peeling. A tech came out, the part was ordered. Part takes forever but finally arrives..Come to find out we got a sponge for a leather issue? Ok.. called Ashley&'s to let them know and the rep says, &"your case is closed and your warranty is up, you need to contact GBS.&" GBS is completely worthless and is a scam, they refuse to fix the issue. The warranty is absolutely useless. I call Ashley back and demonstrate my frustration, the young lady says, &"no problem we can easily open your case back up and we can fix your peeling.&" I let her know about receiving a sponge for a leather issue and she says, &"you should see what our techs can do with the parts ordered. If that&'s what the previous tech ordered, you should be good&". Sure, whatever.. Stupidly gave her the benefit of the doubt because what do I know and it&'s not like she was giving me any other option to begin with. January 22nd I believe, next tech comes (without a mask on let me add and we&'re in a pandemic) and questions the sponge and I let him know That&'s what the previous tech ordered. He does nothing obviously because he can&'t. Let&'s us know he ordered the new part and to call when we received it. February 22nd now.. still no part. I call and guess what I discovered? The tech NEVER ordered the part, so he obviously lied to our faces, and now what is the new rep telling me? You guessed it, our warranty is up. I cut her off and said this is getting fixed. Ashley&'s will do NOTHING for you unless you put up an unnecessary fight. Instead of fixing the issue, they are now replacing my whole couch. While I am happy this happening, it was a struggle that I don&'t see is worth it for the future. Which is why I will never again, purchase from here and why I am advising others to not purchase from here. Sorry for the long review, but fair warning.
(Translated by Google) I felt like I had gone to buy a car, they won't even let you breathe (Original) Me senti como si hubiera ido a comprar un carro, no te dejan ni respirar
Friendly people, beautiful furniture.
Worst store in deliveries ever customer service terrible ...I regret to even buy in this place👎👎👎👎👎
I can not stand their customer service and delivery. if you go to the store they treat you nicely because they want your money! But if ever need to get a hold of customer service from the store on the phone, no one can help you. Their delivery sucks, sucks, sucks, everything is back ordered and when they tell you your stuff is ready you are waiting for them to deliver, you&'ll wait forever. What the email confirmation and their system does not match! They will give you the round around!
This location is not worth going to their customer service is horrible they never pick up their call or call back I don’t know why they give an option to leave a message if their not going to use it. I’m waiting for my money back for an item I returned before even receiving it. Their sales rep give their personal card but it’s pointless!
Never buy Furniture from Ashley. I bought a set of the dining table, 7 pieces, with protection insurance. The insurance is a scam. The warranty for the repair of 5yr furniture protection plan with the company GBS is a joke. We email them numerous time, never get a response. We have many cracks and wood separation from the dining table. The insurance plan is just more extra HUNDRED for them to make money. They will not take a phone call. Email is the way to contact them. Poor customer service. Very poor. Buy furniture from the smaller furniture store instead, you will get a better price and better service.
Word of advice guys and gals; don&'t sell entire furniture sets if it&'s on a 4 month backorder. It&'s embarrassing. Next time be honest to the customers and not give a one month timeline. Sure enough I cancelled and asked for a refund on the third month of waiting. You&'re a big company get it together. Other commodities are on backorder and I&'m still able to get it within a month. I had no issues with the customer service representative. It wasn&'t his fault those in charge butchered the handling. That&'s how you lose a couple of thousands of dollars to a competitor my friends. Fix your supply chain!!!!
From the moment we walked in I felt presured eventhough I told the Patty the sales person that I already knew what I wanted. They had too many sales personnel on the floor. Then when it came time to buy, Patty was nowhere to be found so I had to ask for help. Over all the system they have is not efficient, there was too much waiting around too much walking from kiosk to the computer to enter the sale and eventhough I financed I still has put a deposit which was not disclosed at the beginning. Had I known that I would've just paid with my debit card for the entire sale.
dates of orders are all efed up they quick to take people's money but to get that person merchandise quick Efen luck
Purchased a three-piece sectional sofa November 14, 2020. Delivery was scheduled for December. That date changed multiple times with no communication from the store. No one answers the phone at the Colton store; calls are rerouted to Florida or Arizona without resolution. Had to drive out to the store to meet with store manager to seek resolution. He promised delivery for February 7, 2021. We received one piece. It is February 15 and I&'m still waiting. Poor customer service. What a disappointment!
As I write this review I realize I should have chronicled my Ashley Furniture experience from the beginning. But who could have guessed it would have turned out this way? I bought three items from the Home Store back in November hoping I would have a lovely now living room for Thanksgiving. The salesman was nice enough, attentive and appeared knowledgable. I was told the accent piece was on back order and would not be ready until December 23rd. I was okay with that. I purchased everything cash! The first delivery date was set.. but only one of the two piece sofa and loveseat set arrived and the delivery persons couldn&'t help me. I called the store, and no one had answers, I call customer service several times with no resolution. I went back into the store to talk to a supervisor. I was told a long drawn out story that pretty much lead to, what I know now was a made up date. For Thanksgiving I had only the loveseat. Christmas came and went still no sofa. I was eventually given a refund on the delivery fee. The accent chair did not come in December as first stated, nor the many other delivery dates set through January and now February. The sofa showed up in the middle of January. I got an email the other day stating my accent chair would be delivered earlier than expected! That itself is a joke, but I have long decided to trust the process, that they actually may have a system over there. On the set delivery day, I got a call to &"schedule a pick-up.&" What? Hello? I don&'t think so! As I write this, I am still waiting to hear back from the individual who stated she&'d call the store and figure out what&'s going on. More to come.
Worst customer service ever. Made a few purchases at the Colton store. If your trying to call them they never answer the phones the reason being is that they only have one customer service rep working. They have all these sales reps/ sharks behind the counter not helping out the their customers waiting in line. I went into to the store to cancel my order. I’ve been waiting for a delivery on a purchase I made before Thanksgiving, so I went in to cancel it. Had to wait another 40 minutes before talking to their CS rep. Rep then they told my order was in back-order until April. Beware of these Shark type sales reps that will tell you anything you want to hear to make their sale quota. Please ask lots of questions before purchasing at this store. The people ahead of me at CS all had similar complaints about their orders. Im never going to purchase any items at Ashleys again, and I’ll be taking my business elsewhere.
Delivery date for my furniture was January 21,2021 call store they said 1st wk of February , called again now they said March, they should of at least gave me a courtesy call ,but nothing all they want is your money, dumb me shouldn't of paid till deliver
Worst customer service ever. Made a few purchases at the Colton location. If you try calling the store they won't pick up, and here is a picture of their customer service line. They only have one person working at customer service. Trying to cancel my orders. Ive been waiting for delivery on a purchase I made before Thanksgiving, and kept telling me I'll get them soon. I'm never going to never purchasing any other items at Ashley's, this place is a joke. I'm taking my business elsewhere.
Look online before going and keep track of the item code. You can check online to see if the item is in the showroom. With codes in hand, shopping was quick even though the place was very busy on the weekend.
Very nice sales guy, Steven. Showed us all the possible options to choose from this store. Very courteous and accommodating.
Ashley&'s furniture has the worst customer service that I have ever seen. I have spent thousands of dollars on Ashley furniture and it seems that no matter what store you go into... the outcome is still the same. The customer service is beyond poor. In Murrieta the sales representatives can talk to the customers in any fashion they choose. When asked to speak to store manager Tom he was down right rude also. When I visited the store in Colton I was told mis-information from manager Francisco who had not time to explain and a lady store manager who said they make the rules. None posted and no policy in place. Do not go shop their. They do not value their customers. Awful place to shop. Plus if you shop at a small mom and pop store they can order your stuff from Ashley and get it for a fraction of the cost. Rip offff
Exelent personal service without any pressure
I purchased a couch from Ashley back in Nov 2020. My furniture was delivered 2:6:21 and when the delivery drivers brought the furniture, they took it off the truck, put it together in the middle of the street. Once the couch and chair got inside my house, I noticed that several of the cushions were soiled and one of the cushions were worn. It looks like the floor model. I went to the store to see if the floor model was there, and it was gone. Who does that? Neither the Store Manager or Salesman didn&'t have any compassion, I paid cash, I will never do business with Ashley furniture ever again. I give them 0 stars. Run run run!
Very good experience. Aziza Mohsin very helpful and worth every minute of time we spent getting the right couch.
This place used to be ok .. but now I don&'t even know how they are in business. We ordered a 4k dollar couch. Got one piece delivered then the ottoman and other half got pushed back every month. Finally we cancelled the order. We had already paid half down and did the 12 months no interest deal. Well they picked up the piece we had then a month went by with no refund. Then they refunded the money but the check got returned. How does Ashley furniture not honor a check. Be forewarned if you buy here and don&'t leave with furniture in hand, you will regret it. This place should be out of business soon with its lack of management.. which by the way will duck your calls. The guy has zero back bone to get anything done
Beautiful customer service. Samuel Franco was a very helpful worker. Thank you!
Greeted at the door rite when I walked in by pleasant an wonderful people.. plus the store is huge an well stalk. Over all a wonderful experience
I recently purchased a 60 inch TV console that had to be assembled at home. At the time of purchase I had already felt a bad vibe because of another customers loud rant of him not receiving his purchase in 2 months. Pierre didn&'t fill the order form properly which ment I had to spend another hour in the store to correct the mistake. Needless to say they still delivered the item to the wrong apt. This cause a big problem with not only my job because I had to take off, it also put me on notice with the apt complex. On top of it all upon umboxing finding out that a critical piece was cracked through from one side to the other. I wont spend another dime with this company. I should have stayed with Bob&'s Furniture.
Definitely negative stars for this Colton Ashley&'s Furniture Team!!!!!!I cannot stress how bad the customer service was given starting from the sales team to the dispatch team to the customer service supervisor. Worst experience yet. I will never make a furniture purchase here again! I paid cash up front for a set of couches with delivery fees on January 17th. Delivery was scheduled for January 27th. Same day of delivery they called me to reschedule because the loading team damaged the furniture. Delivery was rescheduled to January 30th. Delivery team was at a totally different address on the 30th & refused to deliver to correct address even with proof of identification. Now, it took 5 30-45 min phone calls to correct address because supposedly that would get my delivery going . I called back to schedule ASAP delivery & they want me to wait another week. At the time of purchase before paying for everything I made sure to provide all my proper information to avoid any issues so that this transaction can go as smoothly as possible for the delivery date promised. (Mind you, furniture shopping is always 1k plus) Sales rep must of been in a rush to take my cash & not been careful to take Info properly. Second they damaged my furniture & have me wait longer. Now all this just sounds like they&'re closing sales & providing false delivery dates & rescheduling with any excuse to just to lock in the sales. I should have made my purchase at Mathews Brothers, they were 100% honest about their delivery wait times. I have family out the country sitting at a dinner table through out the day because of the Ashley&'s Furniture excuses. So embarrassing. I recommend taking your business elsewhere.
I am very disappointed with our experience. We ordered 4 barstools, 2 accent chairs, and one chair/ottoman combo for our new home. The first delivery was the chairs with no barstools. No one had called to inform us that we were not receiving the whole order. Once they finally contacted us we confirmed with the person on the phone that the two sets would be delivered at a later date. The next delivery only had 2 barstools. We have now called the customer service department 7 times and gone in person and they are telling us that we only ordered 2 barstools and said we would need to buy the other two. When we pointed out that the invoice says "Stool (2/CN)" they said that that doesn't mean we ordered two. When we showed them on their website that it says they come as a set of two they told us that they are a store and their website doesn't match what they sell. We asked if we could return the items and get a refund and were told that due to the pandemic they are not doing any refunds at this time. I am still trying to work with their customer service at this time to get our remaining barstools but am definitely running out of options. If you are looking to buy furniture I would not recommend Ashley Furniture.
So frustrated with this place. It&'s a major hook and bait furniture store. I believe I am talking from experience as I used to assemble LA-Z-BOY furniture myself for a few years. I went here based on pricing and relative ease of purchasing ( with haggling of course). So what&'s the bad review for? GETTING the furniture is near impossible. wether you&'re picking it up directly, or having it delivered, expect so many problems you&'ll have chest pains. I&'m writing this WHILE ON HOLD with their customer service... I have had everything from &"your furniture was given to another customer &", &"we changed your delivery date without telling you&" to &"expect minor blemishes, it&'s natural &"... just sayin.... been here a few times, think I&'ll start paying more for the other brand. Ashley, YOU SUCK!
Sooo excited for this set to arrive!!!!
Thank you Ashley Furniture for helping with our order. For some people, ordering furniture may be no big deal. For others, like me, when going into a furniture store about to spend a lot of money on things that you hope you will have for many years to come, during a pandemic when you're finding out that a lot of furniture stores are out of stock and won't have anything for months, and dealing with specific deadlines and time frames for when you need the furniture, it was a little nerve wracking. I feel so lucky and blessed to have gone to Ashley and had the reps we had! Went in and looked around to get ideas, went back home and did some research online, then went back with a huuuge list of items and item numbers and descriptions to see what was available and when. We were fortunate to have met Hyam the first visit, and she was helpful while not being pushy at all. She gave us great information, answered all questions, and was super delightful. The second visit, we went straight to her for follow up and she was so helpful and answered all questions. She took time to go over each and every item on our list. We were working with a very specific timeframe and needed specific answers on some items and availability dates, and the area VP happened to be visiting that day and was nearby .... so he ended up assisting with some specifics and backed her up a little which was very nice. They interacted wonderfully and he was not too above the task to dive right in and look up item availability details with her, which was impressive. Sometimes, executive management may interact with store management in an unpleasant way in front of customers, but he did not. He was polite to her and very helpful to us. They both were Class A professionals. They took the time to go over every single item on our list and even helped us figure out pick up dates, go over alternate scenarios and alternate furniture pieces, to make sure we were happy and got what we needed. I was so impressed at the fact that after everything was confirmed, Hyam even called to follow up and make sure that everything was taken care of with the pick up. Wow! They did not just make a sale and then forget about us, no way ..... they made a sale and genuinely took interest in seeing it through and making sure everything turned out OK. Right now with the pandemic, furniture orders and manufacturing is one of the big things that are back ordered and people are having a lot of issues with this stuff. I am very impressed that we were able to get furniture we wanted, and the couple of pieces that we did want that were not available for months because of backlogs, well they ended up helping us find equal to or even better pieces than what we found on our own in the first place at comparable prices. Thank you again Ashley Furniture Colton! Executive management actually cares about the company and cares about the customers (thank you to the VP)!!! And Hyam cares that you are happy with your purchases! Ask for Hyam! Thank you!
Stephanie was so patient and professional with our needs, differently will buy here.
***Warning / do not shop here*** Worst experience ever. They deliver damaged product / do not put it together and never answer their phone. I'm still waiting for them to fix their damaged product that I bought in December.
Kabir was extremely nice and professional. He checked on us the whole time we were there to see if we needed any help at the time. We were there for a couple of hours and he never forgot about us. Really good guy right there. There was one lady that was a manager and I forgot her name i wish I remembered Bernstein she was the only other employee that checked on us to see if we needed help. The store is huge and they have a ton of really nice pieces.
Really great service and Steven was Great!!!I was and am very happy with my purchase.
The Best quality and care you can get
Buyer beware, when it comes to buying you definitely will have problems with the delivery portion of the sale. You can not get a hold of anyone on the phone and when you do they get it wrong. I had issues with two separate deliveries and on the 2nd one they made a mistake and promised to make it right by offering me to set up the furniture being delivered. But when the guys got there they where told that it was a threshold delivery and they would not set it up. After several discussions and them increasing my blood pressure some one from there delivery department called me and flat out said "we will not set up your furniture period". So I ended up having to pay the guys on the side . I will never buy from them again......if you want headaches go ahead and buy from them, I guarantee you will have delivery issues!!
Best place to buy funiture
WORST EXPERIENCE EVER! Don’t waste you’re time we have order our sofas and it’s been a month and still nothing the sale rep doesn’t even answer our calls and have changed our delivered date 3 times without informing us first! We paid everything upfront and the store doesn’t get back to us.
Bad quality leather furniture falling apart after a year. Protection plan useless. Customer service no help. They just keep throwing the ball to one other. Corporate says store will take care of it. Store says GBS. GBS says Ashley Furniture. Back and forth
Ship furniture and pricey
(Translated by Google) The furniture is very good if they are worth what you pay the staff give you your time (Original) Muy buenos los muebles si valen lo que pagas el personal te dan tu tiempo
If I could give zero stars I would. This is the worst place to buy furniture from. Where do I even begin with the incompetence? First I wrote down my address....WROTE it down and gave it to them when they asked me for it, and then on my receipt my address was wrong, not even like misspelled it was just completely wrong! Then I went back and had them correct it and then on the day of delivery they delivered it to STATER BROTHERS 2 miles from my house. Let's talk about the delivery day matter of fact. They told us that they could bundle all of our items and have them shipped to us on the same day which sounded great! right? WRONG!! on the day the items were supposed to be delivered they called us and told us that our items were available for pickup at the warehouse... Then we had to drive down there, and they told us that our orders are being delivered on two separate dates when they told us that they were going to bundle everything and DELIVER it to us on the same day. After we got that "sorted out," we patiently awaited our delivery date. When that day came they called at about 7 in the morning to verbally confirm the delivery, after they had texted me about 5 times to confirm the delivery date, and because I didn't answer the phone call for a delivery that was set for 2:00 - 6:00 they canceled my order and rescheduled me for about a week later. What is the point of texting me to confirm if they're going to cancel my delivery the day of for not answering a phone call that came HOURS before the delivery was even supposed to be made? then we called to see if they could salvage the delivery and they told us that it hadn't been rescheduled and would still be arriving as promised. When the truck got here I rejoiced, and then they brought out 1/8th of my order and said that was all they had for us. When I called them, they said the rest of my order is in their warehouse.... I can't even begin to describe how much I wanted to punch someone in the face. now I have to wait because they want to be stupid. As if that's not bad enough, while we were there once we heard a couple having the exact same struggle we are having now. in fact whenever we've been there, there has always been someone there complaining about deliveries or something going wrong with their orders, or some other frustration. If you value peace of mind or good service DO NOT SHOP AT ASHLEY'S! I've had better service from no name furniture stores. save yourself the headache.
Worst store ever! I've been trying to get a refund for items I purchased in September but never received since October 23rd.
Staff assisted in finding the right matress for what we could afford. Was really busy, was surprised. Make an appointment
The worst ever. Very nice when you buy, lied about delivery date, then stop answering the phone and do not give follow up. I had to wait more than 3 months in order to collect all my items. We understand the changes and adjust with the Covid-19 situation, but still, have some deligency to update the customer, especially after spending more than $9000 on furniture in your freaking store. Disgusting service. Please do not let you fool by them, they will not deliver your item, they will eventually, but 3 to 5 months after. NOW YOU GUYS ARE AWARE.
Jay was super helpful and very knowledgeable! Thank you
Once they get your money, the service is terrible. Impossible to get a hold of anyone who can help. I would go into detail but I've already wasted 60+ hours over the past couple months trying to sort my order our and waiting for deliveries that never come or bring damaged furniture.
Ashley Drivers come into the 7-11 on Tippecanoe every morning. Today, there were 6 of them. Everyday they visit this store to buy coffee and NONE OF THEM WEAR MASKS IN THE STORE. They park the Ashley Trucks on the side of the store. This Pandemic is REAL. If your employees don’t care about endangering innocent people, this is NOT a place where I will ever shop again. When I asked the 7-11 employee why he allows them in without masks, he stated that he did NOT want to lose customers. For a 1.85 cent cup of coffee, they are allowing your employees to endanger lives.
Over priced, they Jack Up the prices then give you a discount so you think you are getting a deal. I found the couch at another place same item less money.
Nice sales man, decent price on the new recliner. Just have to wait a bit for pickup.
A nightmare! If your picking it up at the warehouse and they say it's assembled do not believe them nothing is assembled that comes out of the warehouse. They say it's made in America but the Box has China all over it, again don't believe them. If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned If they say the stores are franchise but it has Ashley's on the building again don't believe them they are corporate owned. Lift your cushions look at the tags you will see where your sofa is made from, They tell me that is because Some of the pieces come from Taiwan and China.
I ordered furniture a month ago, and went for our scheduled pick up today, and was told it's not available. I understand that the pandemic has impacted everyone, but someone could have called or emailed. They told me that my order might not be ready for another TWO MONTHS, they don't know. And now, I can't even cancel the order. The service has been bad.
I would NOT recommend purchasing from them at this time. Many items are back ordered, which is understandable with the pandemic, but the customer service and communication have been terrible. I purchased furniture over a month ago, and now I am being told maybe a month or so more - but only AFTER we showed up to pick up as scheduled. I have also been informed that I cannot cancel my order - again, only after I asked to do so.
Very nice customer service.
BUYER BEWARE!! They promise your furniture and don't give it to you for 6 months or more. Poor customer service. Do not shop here! I ordered my daughter's senior bed set in July. Still waiting on some items. No one answers the phone when you try to resolve the issues. I will never buy from Ashley again.
(Translated by Google) When we arrived at the place everything was fine (of course they are interested in selling and thus earning their commissions ... the problem is when they will deliver what you bought 1.- the agent added us a protection plan for 4 years of 319.99 That he did not even ask us if we are interested and / or that it contains that protection NOTHING I just added it 2- the day the order would arrive they talk to us to tell us that they do not have the mattress, which I marked so that they remove it from my invoice. . So I'm dialing and dialing and they never answer the phone 3.- the agent who put his name on the card just answered once and said he would call me back and nothing 😠 please don't go to that store and if you do, look closely well on your bill and think what you buy only deceive people with false promotions. (Original) Al llegar al lugar todo estuvo bien ( claro que están interesados en vender y así ganar sus comisiones... el problema es cuando ya te van a entregar lo que compraste 1.- el agente nos agregó un plan de protección por 4 años de 319.99 que el ni siquiera nos preguntó si nos interesa y/o que contiene esa protección NADA solo lo agrego 2- el día que ya llegaría el pedido nos hablan para decirnos que no tienen el colchón, que marqué para que lo retiren de mi factura ... entonces estoy marcando y marcando y nunca contestan el teléfono 3.- el agente que puso su nombre en la tarjeta igual solo contesto una vez dijo que me regresaría la llamada y nada 😠 por favor no vayas a esa tienda y si lo haces fíjate muy bien en tu factura y piensa lo que compraras solo engañan a las personas con promociones falsas .
Awful customer service. Purchased furniture for our new home in October. Delivery was to be in November. Then changed to December. Now i call and find out it has been delayed again until January. I have called several times. No one at the store answers the phone. Just get the call center that says they are sorry. Must go into the store to get assistance. We had to pay $1200 for items to be delivered because they didn't have delivery people. They were to give a 500.00 credit. Have it in writing. No credit issued. This company just lies.
I’ve been waiting for a refund from a couch I returned since October 13. Today is December 7. I’ve been told I would receive a callback for this refund at least 5 times. Corporate says they’re not able to do anything and that the local store is only able to give me the refund. The local store hasn’t answered their phone in months the dozens of times I’ve called. I don’t understand how a store can just not answer the phone. Very unprofessional.
Excellent selection good prices and great service
If I could go lower I would! This whole company needs a Customer Service revamp.My experience began on 10/18/2020 when I entered the Colton store and purchased furniture from Sales Rep Steven Camilleo. While shopping the experience isn&'t so bad, although the sales rep did ring me up for three nightstands which he &"refunded&" one after brining it to his attention. My Furniture was scheduled to be delivered Wednesday November 3, 2020. The morning of my delivery I received a call from a very unenthused females stating my dresser was back ordered and wouldn&'t make the delivery. I asked her &"well when will the dresser be delivered?&" she stated Saturday. For a three day wait from original deliver day. No big fuss. Saturday comes and I haven&'t heard anything from Ashleys, so I decide to call customer care. customer care can&'t see a delivery scheduled for the day. So I they finally find a record stating it wasn&'t going to be delivered until Thursday November 19th. So it seems like she was just telling me whatever to get me off the phone. Fast forward to one week before my dresser is to be deliver I think about the refund due to me. so I check my card activity. No refund has been processed to my card. I call Customer care they can&'t see the refund due to me. I call the store, no answer. I left a voice mail, didn&'t return my call. Customer care even sent the store an email, still haven&'t heard from them. I have attempted to call several phone numbers linked to the store, on several different days. Because the store doesn&'t answer any of their communication platforms, it transfers me to customer care who isn&'t any help. Ive asked for upper management contact information and they fail to provide. Their only resolution on the phone is to walk into the store. unfortunately I live an hour and some change away from the store, because when I purchased furniture I was out that way visiting family. Till this day they still owe me money and I&'m paying interest on it. SMH. They need to get better practices in place to service their customers. Please don&'t purchase from here unless you want a headache from the aftermath.
I’ve been waiting for a refund from a couch I returned since October 13. Today is December 5. I’ve been told I would receive a callback for this refund at least 5 times. Corporate says they’re not able to do anything and that the local store is only able to give me the refund. The local store hasn’t answered their phone in months the times I’ve called. I was very impressed by the customer service when I first purchased things, but trying to return things has been ridiculous.. Also, I had the same problems as others’ reviews with the delivery date being changed the day of and items taking months to arrive..
I ordered 3 rooms of furniture back for my first home in July and finally received my last piece in October. The first delivery was damaged, they caused damage to my home. After that there were partial deliveries, delayed deliveries until 930 at night that were eventually cancelled. When I went to the store to complain in September , the store manager Alfredo, offered me credit to my account that never showed up. Now here we are in December and he won&'t return messages or repeated emails regarding the credit. It was a horrible experience and that combined with other stories of damaged furniture and poor customer service from other friends, I will not be giving my money to Ashley&'s again.
Clean and bright, there are so many things inside it is a bit overwhelming. We had a great associate assisting us her name is Hyam Zarak. She has brand knowledge, was polite and was a talented sales woman. Although we didn't purchase, we would return and ask for her. The furniture isn't built to last forever but there are some quality pieces amongst the inventory. The markup is about 50% so purchase while they're having a sale.
One of the most frustrating experience I&'ve had ever dealing with a furniture store. We furnished a new home and bought a lot of furniture from this store, everything delivered except our second set of bunkbeds. If I only bought one bunkbed, I would&'ve asked for a refund and bought the bunkbed somewhere else. But my problem is one set delivered and was set up, but delivery of the second bunkbed is now going on 6 MONTHS since we paid IN FULL!!!! 6 months?????!!! And it is suppose to deliver this weekend and I haven&'t received a call for a delivery time, which means they are going to delay it another (who knows) 3 months. Don&'t tell me it&'s because of COVID bc they are still selling that exact bunkbed on their website. I CANNOT get ahold of a person to discuss my concern and no one ever calls me back. I can&'t say enough bad things about this store and company! NEVER AGAIN!
Purchased some items, and because the tables were with the wrong couch set, I had to go back to the store to get a create and get the correct tables. You cannot do any of this through the customer service phone number. My issue was resolved, but it took several trips and phone calls. Also, I purchased a Dining Room table with chairs the first week of October. The table was delivered with no chairs. The chairs were ordered in October and backordered until February 2021. If I would have known this, I would have never ordered them. I asked the rep if the delivery times were out a couple of months, he said no, but the answer is yes. Due to the Minnesota factory closing, the Colton store is backlogged for several months out. I like the items, but due to the mix up and backordered items, I would not recommend. It takes a half a year to get the items.
HORRIBLE NON EXISTANT Customer Service! I&'m ready to take the HALF of my purchase they delivered without so much as a call letting me know half was missing, and drop it in the showroom! I even took my time and drove to the store because you certainly can&'t get any help when you call. Spoke to a &"manager&" who looked me in the eye & told me she would personally handle it. Gave me her email. Surprise! No response to 3 emails & still can&'t get a person to answer a phone! It&'s pathetic & I&'m more mad at myself for shopping there when I had already had an issue earlier with them. I truly hope someone reads this and saves themselves the headache that I&'m dealing with now.
The way this company does business is an absolute joke. Took six weeks to get my entire order and on top of that my coffee table set was missing parts. Been trying to get them to get me the missing parts for 2 weeks now. Absolutely awful communication. Their costumer service line is always too congested to get through to anyone. Missed delivery estimates, redundant confirmation calls that made it seem like they were looking for any excuse to push my delivery date back further. Missing courtesy calls about delivery. They also overcharged me several hundred dollars so now I have to deal with that. I 100% regret doing business with this company. Absolute nightmare.
we have been waiting 1.5 months for an issue to be resolved and been told over and over again, I'd get a call back the next day. I'm FED up! I want you to come pick this junk up and I will never order from you again!!!!! BAD BUSINESS PRACTICE...
Picking out the furniture and paying for it was fine. However setting up a pickup time was crazy it'll take 8 days to get the furniture when I'm Picking it up
I purchase living furniture on the 18th of Sept 2020 and I finally got it on the 4 of November and the hunch was wrong color and I order a sectional for my living room and a piece of the sectional is missing and then they said I will receive it on the 28th of November between 1230 to 430 and never showed up and no call our text so I called and when to voice-mail and then it said I won&'t get it under Dec 14 Ashley Furniture is full of shit I will never purchase anything from them again. They got my money and there customer service sucks. So if I can give them a zero u would.
Had an appointment to pick up two items, only one item was available the other item was missing.. Communication and service was very poor.
Great deals right now 50% off... Earl helped us and he was great.
Woman who 'helped' me must have been a used car saleswoman in the past. I came in to buy a specific mattress, and she proceeded to show me 8 other more expensive ones. Their pressure sale didn't work, as I left. Went to JCpenney, and found a superior mattress, at a cheaper price, with a competent sales woman.
They all lie, you might find one honest person! Do your homework first!
Do not buy Insurance. It’s a scam. They make you send pictures several times, then someone comes to your home just to tell you the insurance doesn’t cover anything. Expensive guaranteed and months of waiting. This is a waste of time.
If I could give this place a zero star I would, First they never called me to let me know my items were available to schedule a delivery date I had to call randomly and hope they would answer which took DAYS, THEY NEVER ANSWER THEIR PHONES!! So now I have to change something in my order and now they still don&'t answer I&'m on my 4th day calling which I&'m just going to have to drive to the store do it but they were so quick to take my money..
Rude stank ass attitudes from everyone as soon as we walked in! DO NOT SHOP HERE! All anyone cares about here is money. They don&'t care about the customers at all! No customer service what do ever. And they give you some BS on their return policy. They won&'t help you and you won&'t get any answers, don&'t bother.
Buyer beware..... This furniture company is a joke. I have had several problems with many of my pieces of furniture that I purchased. I spent over 5,000 dollars remodeling my home. Metal pieces of the ottoman have been protruding from the fabric & have have hurt my children many times. My kitchen table varnish has started chipping as well as my dresser varnish. Even after writing emails & complaint to the better buisness bureau this is the response I received below.. I called the warranty company and they passed it back to Ashley to take care of. Which is a joke because they won't take care of it. Please review your copy of the Ashley Furniture Homestore Sales Order Terms and Conditions, received and initialed at time of sale, for further information on our warranty. Your items are unfortunately out of warranty for repair. At this time we can only recommend you contact your chosen 5yr furniture protection plan with the company GBS at the number below to file a claim.Thank you and have a nice day.
I bought furniture and was told that I would have it in 7 to 10 days and I have not received it and it's been over a month my experience at this particular Ashley's was very frustrating but adding that one of the associates that help me out today in rectifying the problem did do a really good job and helping me sort things out with y'all later really appreciate it
(Translated by Google) All very good thanks to the staff who helped me jayaira (Original) Todo muy vien grasias a la personal q me ayuso jayaira
Buyer beware..... This furniture company is a joke. I have had several problems with many of my pieces of furniture that I purchased. I spent over 5,000 dollars remodeling my home. Metal pieces of the ottoman have been protruding from the fabric & have have hurt my children many times. My kitchen table varnish has started chipping as well as my dresser varnish. Even after writing emails & complaint to the better buisness bureau this is the response I received below.. I called the warranty company and they passed it back to Ashley to take care of. Which is a joke because they won&'t take care of it. Please review your copy of the Ashley Furniture Homestore Sales Order Terms and Conditions, received and initialed at time of sale, for further information on our warranty. Your items are unfortunately out of warranty for repair. At this time we can only recommend you contact your chosen 5yr furniture protection plan with the company GBS at the number below to file a claim.Thank you and have a nice day.
I will start by saying our sales person Phillip was beyond excellent. However, Ashley furniture does not do right by their sales people as they provided him a date that our furniture would be ready for pickup (6 weeks from the date we ordered it and it was not a special item order). We received no communication from anyone within the six week period. I called the morning we were told to come pick up to see what time we were supposed to come pick up and I was told that only one piece was there but still couldn&'t pick up even the one piece because I didn&'t have an appointment time. Meanwhile, I planned my entire holiday gathering around the fact I was told all my living room furniture was available for pick up before thanksgiving 6 weeks prior when I placed the order. I called Phillip and he said he spoke to the regional Vice President yet that Vice President never contacted me directly and there was no resolution to having my whole furniture order before the holiday. I went to Mathis brothers Ontario upon receiving this news and left with an entire living room set that far exceeded the quality of Ashley and took it home the very same day no hassle, no questions asked, no wait time. When I cancelled my order with Ashley in-person,in the store that day, they provided me a claim number and said I needed to call a different number 2 days later to request my refund as they don&'t do refunds in the store (keep in mind, I paid cash for my entire order!) This is beyond the worst experience I have ever had as a consumer. I have 3 bedrooms to furnish as well as a quarter of an acre outdoor space and will be getting all my furniture needs both indoors and outdoors from Mathis Bros Ontario. This is a shame for the salespeople of Ashley as they work hard but the operations team can&'t even communicate a simple delay within a 6 week time frame nor deliver on their promised pick up date. And as for the regional Vice President knowing about this issue and never reaching out, I am speechless. This is a corporation I will never support and ensure all the neighbors in my new neighborhood needing furniture for these new construction homes stay far away from any Ashley furniture store and/or Ashley furniture product! Still waiting for my refund by the way.
Very disappointed full of lies and waisted time my 3rd time coming order still not Ready as Promised by 2 sales associate and 1 Manager I&'m so frustrated with these peopleVery Rude and Disrespectful customer service from call center
Update After sale : so the bad service continuing on !I had a problem with bed . Called Ashley customer services to find out if the added protection policy would cover me or not. After many calls and repeating the story to unlimited number of agents again and again. One agent agreed that the fault is covered by insurance.We agreed that I will get a replacement after 2 weeks.After 3 weeks I received nothing . So again the calls circle started ! To end up with an agent saying : oh sir sorry the protection wouldn&'t cover your item! What about the other agent who confirmed It&'s covered before? Oh .. that was by mistake .. is there anything else you want me to check for you today? ( like go away in polite way ) !Super frustrating!
Horrible customer service. Nobody answers in their call center. Been waiting for a refund. Furniture doesn't get delivered. Management doesn't care or resolve anything. STAY AWAY!!!
Absolutely the worst Customer service ever. No call backs, no updates..Associates sitting around on personal cell phones. Warehouse knows nothing to help you. Total joke
Customer service is terrible. No one never answers the phone and have to end up going to the store to discuss. :(
Particle board furniture
(Translated by Google) Misleading promotions. They don't deserve a single star. (Original) Promociones engañosas. No merecen ni una estrella.
I purchased bedroom set from Ashley and when my delivery came in the media center was damaged, they scheduled another delivery for that piece a couple of days later and never showed up, I had to call and they have been rescheduling and not showing up. Delivery service is no good, waste of time.
It was actually better than i thought it would be. I had a lot of help but wasn't pushed to make a decision and what i wanted was 50% off and got an additional 5% which was nice! Now hopefully i won't have any issues once i get my furniture
BEWARE!!! All they care about is getting your money and when they do the customer service goes out the window! Waited over 2 months to get some furniture. The delivery kept getting pushed backed because they were out of stock. The delivery guys were sloppy and damaged the couches during the delivery and I captured it on my home's ring camera (One of the guys stood the couch up on the street and rotated it on the corner to remove the plastic) One of the delivery guys was on his phone majority of the time. Customer service is giving me the run around. The in store sales people are great unfortunately the same can’t be said about the delivery aspect and customer service after you’ve made a purchase. INSPECT YOUR DELIVERY CAREFULLY because If you receive a damaged item they will not replace it they will send a tech out to try and fix it. Purchase date was 6/1/2020 delivery was 8/24/2020 I've been in the store and have called customer service multiple times. They have refused to refund, replace, or repair. Per customer service the store manger has refused to approve a replacement. Ashley HomeStore's level of customer service is comparable to that of the DMV. Good luck trying to get a hold of anyone when you call the store in Colton, it's impossible because they never pick up! All they care about is getting your money and when they do the customer service goes out the window! There is a disconnect between the corporate customer service center and the actual store. They don't communicate. The customer service center just tells you to try to call the store when they can't solve your issue. I also NEVER received the $200 rebate card that I was promised as part of the promotional purchase.
I purchased two bedroom sets. Only One was delivered. It has been almost a month and I had to physically walk into this store to complain because customer service on the phone is terrible. I will never recommend this place to anyone.
Only 1 star bc I have to. Customer service was unacceptable. Once the salesperson knew we were purchasing, he had no more use for us. Once he had our information for the purchase, he left us standing at the checkout kiosk and left all of our paperwork out for anyone to see and started helping another customer. All the salespersons are standing like vampires when you walk in, but once they know your buying, they just move on. We were not thanked for our purchase, no confirmation on delivery , sales person just walked away. Tried to call next day to speak to manager the ...no response after waiting over 15 minutes, had to leave voice mail. Would not recommend this Ashley furniture or this sales person to anyone!
Maybe if they took five or 10 of those sharks that they have at the front door when you walk in and put them to answer the phones for Customer Service it would be a better experience absolutely horrible trying to get a hold of someone at the Colton location been trying for four days now at least 50 attempts no one answers the phone but when you go to the store there’s 40 people in the front door like used car salesman. I would’ve gave a negative star if they had one.
Received dining chairs 20 days ago that smell so toxic (like gasoline) that we put them in the garage. Have called customer service since day one and eventually got an appointment with a tech. He agreed they smell bad while he was trying to fix the legs (they're uneven). Told him along with 3 or 4 customer service people that AJ want a credit or exchange. Their final answer.... sorry can't help you. So I'm now stuck with $500 dollar chairs that I can't use. Mind you every time we called no one answers and no one calls back. We eventually reached someone but it's not like it matters anyway. Still had 2 rooms to furnish, but I'll go elsewhere now and I'll open everything in front of the staff and will not leave with it or sign for it unless it is the way it should be.
When I arrived to the store, Yola was a great sales person and I ordered a mattress, mattress protector and 2 pillows from Ashley and it was suppose to be delivered on November 1. This is where the problem started. I waited for my delivery to come on November 1st then I found out my delivery date had been changed to November 12th. I spoke with a salesperson and they were able to get my mattress delivered the next day but then 2 of my items were on back order. No I have not receive my two items yet because they want to give you a delivery date that they come up with, not a date that would be convenient for you, so I decided to pick it up and still that was a hassle, I cant pick up my item because once again you have to make an appointment that convenient to them not to you. THE WAREHOUSE PEOPLE DO NOT CARE!!!!!. Why is it so hard to get my items that are already paid for? so guess what? I just canceled my order and went to Bobs furniture walked into the store and bought the mattress protector and a pillow for less than I was paying for it at Ashely
Worst service I’ve had. I don’t usually write reviews and don’t like writing bad reviews but this place deserves it. I came to pick up a recliner that my parents had purchased a few days prior. Upon entering I was mistakenly sent around back because the attendant didn’t care to read my invoice/receipt. I was then sent back to the front store and when I entered again I saw three employees at the front desk, none of which were helpful at all despite asking me many questions about my pick up. They told me to go to customer service but didn’t direct me to where it was and when I found it I stood there for 5 minutes before anyone told me I was in the wrong spot for the line. Don’t come here unless you have time to waste and a lot of patience
This place is huge, however they didn't have what we wanted so the search continues
Worst Customer Service Center ever!! If you have to cancel your order for some reason, make sure you are at the store and wait for them to process and give you the confirmation, instead of 2-3 business day you will wait 10 days or more. They never called us like they said they would, the number that they gave us with our case number nobody answered, And don’t Even bother to leave a message cause they won’t return your calls!!
The store is nice and big and showy, the sales person was amazing, they even gave us a discount because we bought so much. Then the troubles started. They tried to make us store our bedroom set so they could deliver it with our couch even though when we bought it we told them we didn’t want the bedroom set until a set later date. When the bedroom set was supposed to arrive, they came without the tv stand, one night stand and the bed frame. The next Saturday they showed up in-announced with a delivery of most of the rest of the bedroom set, but turns out it was the wrong side table. Haven’t been able to get the issue resolved after 2 weeks of “someone with contact you soon” or “you need to call the store” but then having no way of contacting the store. Worst customer service hands down.
Everyone was nice in the store I purchased a loveseat recliner. Delivery people were questionable they were in such a hurry they just dropped it off and left. I have a few issues with this and trying to get a person out to look at it to fix it or see what needs to be done is almost impossible so that is why three stars
If you are thinking of heading to Ashley for furniture, turn your car back around and go ANYWHERE else that doesn't sell Ashley furniture. I have never had this many horrible experiences with one company in my life. I understand if things take longer due to a global pandemic that is perfectly fine. What is not ok is the horrible customer service, the rude employees, the lack of compassion and honesty to your customers. There is nothing worse then being lied to, spending hours upon hours dealing with people over the phone and the staff to have things go no where. Then when you get your items after 4 months of waiting and they come damaged and there is no replacements available and half of your things are still missing it will really make you believe this post. After about $15,000 later I am one unhappy camper and will NEVER be shopping at Ashley or buying Ashley products from any dealer. Quality of products 1 start, customer service 1 star, cost of items 1star, delivery service should even get a star at all. I thought buying a car was bad and stressful, well I just found what I hate more then that, shopping and dealing with Ashley Furniture.
If you are thinking of heading to Ashley for furniture, turn your car back around and go ANYWHERE else that doesn't sell Ashley furniture. I have never had this many horrible experiences with one company in my life. I understand if things take longer due to a global pandemic that is perfectly fine. What is not ok is the horrible customer service, the rude employees, the lack of compassion and honesty to your customers. There is nothing worse then being lied to, spending hours upon hours dealing with people over the phone and the staff to have things go no where. Then when you get your items after 4 months of waiting and they come damaged and there is no replacements available and half of your things are still missing it will really make you believe this post. After about $15,000 later I am one unhappy camper and will NEVER be shopping at Ashley or buying Ashley products from any dealer. Quality of products 1 start, customer service 1 star, cost of items 1star, delivery service should even get a star at all. I thought buying a car was bad and stressful, well I just found what I hate more then that, shopping and dealing with Ashley Furniture.
Management is a joke. Tried buying a couch with a credit card with a synchrony credit card, a creditor they use, and they denied my my purchase because it wasn't a credit card they use. Then I tried talking to management and they didn't want to help me. The girl helping us had an attitude and pointed us to the manager then the manager just ignored me. Don't recommend this place if you need help beyond purchasing.
NEVER GO HERE!!! They seemed very friendly and helpful while we were there. But after we left the store, it's been one problem after another. Lilly was the worst sales person I've ever experienced once she got her commission from our orders and we left the store. Save your money and go somewhere else. Worst experience I've ever had!
Been waiting on my couches for two months now , when I got promised a date in the beginning of October , I have to call to check what's going on and FOURTH time they change my date further and further out. I am running out of patience !
Where do I start? Originally we bought a dresser and matching nightstand it was rung up wrong and we were waiting for a delivery conformation call 18 days after purchase. So I call on Oct. 21st to ask why we didnt receive a call I was told there was a code 2049 on my account and no one could explain to me on the phone what the problem was so I decided to drive all the way back there to find out it was rung up wrong so they corrected it and waved delivery fee. I never received a second confirmation call for delivery they called wrong number. When they got here my dresser was scratched on top and the nightstand was severely scratched on top I denied the delivery. Really a bad experience!!!!
I can't stress this enough, DO NOT BUY ANYTHING FROM HERE!!! It doesn't matter how good of a deal it might be financially. It will not be worth the continuous headaches you will have when trying to deal with this company trying to actually receive your furniture. My ordered was delayed three separate times. It took so long we had to cancel delivery and assembly, rent a truck and go pick it up. Then they told us an item was back ordered. They said it couldn't be delivered for another three months. So then we rented another truck for pick up and less than 24hrs prior to pickup they said it wouldn't arrive until next week. And shocker, we still haven't received or been able to pick up our order.... Please I can't stress this enough, look elsewhere for your furniture, literally anywhere else!
My review goes to Ashely online store . A very rude and sad customer service agents that absolutely knows nothing about the products and never a good help whenever you call them and for any reason ! Get ready for Very long hours of waiting on the phone and to repeat your details and the reason for your call to many agents who will transfer the call without even letting you that they do! After all you will out of this call with incorrect information and wait for the delivery that will never come . Then repeat all above again !I made a purchase here with close to $3000 . All my mistake was to purchase from Ashely .. I ll never do that again and I wish that no one will pass through the same nasty experience like me
Do not waste your time, furniture is complete garbage. I spent 10k just on patio furniture and within weeks it all started falling apart. They will deliver damaged product and never fix it, I've called over 100 times they finally sent a tech and then.... Crickets again. I've left voicemails, emails, texts, etc. No one cares.
So check it, my wife and I walk into this store for our first time in September 2020 and we’re totally ignored by two sales people. And after delivering furniture for their store for the past 4 years plus 1 year in the Redlands warehouse I would assume we would have gotten better customer service.... whatever, I just left the store and we had the best first time buyer experience all because of “Adam Wolf” he is the real “wolf” when it comes down to Customer Service, he’s killing it! we not only bought a sofa but also a 5pc dining table and 2 pillows... I hope the big guys at Colton homestore know how to appreciate this young man, because he saved your guys from bad reputation.
No one calls you back I’ve spent hours on hold and no resolve on my issue. Will never use them again.
Sales people are decent. No issues there. Ordered item not in stock advised it would be no more than 6 weeks. Expected delay because of Covid so we ordered and paid in full. (Wonder what happens if you finance but decide to cancel because you don&'t receive items) Six weeks pass, nothing call continuously. They never answer the phone. Leave voicemails never return them. Called main customer service 4 times in a week every time different answer end of august, beginning of October, middle of October. Finally call back one week ago to be told now December. Ridiculous, went in store to cancel and get a refund. Was told to wait up to 3 business days. I would receive a call (never did) or refund would process automatically. This also hasn&'t happened a week later. Either have to go in store or start a claim with my bank. AVOID ordering anything not in stock. Do not get delivery.
Horrible customer service... sloppy people working here ...
Excellent Customer Service from Mr Jose Paulino S.
I had the best shopping & buying experience here! ADAM WOLF was AWESOME! He took me straight to the item I had seen on-line, and then helped me compare other items in the fabric and color I liked. He respected my budget and answered all my questions with expertise and knowledge beyond what I expected. He helped me get exactly what I wanted, in a way I could afford. He explained the shipping details, and I'll be receiving my furniture in less than 3 weeks! I am so excited! Adam, sir, you, and Ashley Furniture, have blessed me immensely!! Thank YOU!
I had the best shopping & buying experience here! ADAM WOLF was AWESOME! He took me straight to the item I had seen on-line, and then helped me compare other items in the fabric and color I liked. He respected my budget and answered all my questions with expertise and knowledge beyond what I expected. He helped me get exactly what I wanted, in a way I could afford. He explained the shipping details, and I'll be receiving my furniture in less than 3 weeks! I am so excited! Adam, sir, you, and Ashley Furniture, have blessed me immensely!! Thank YOU!
I picked out the perfect couch and dining room set three months ago. It wasn't until I paid for it that I was informed that the couch had not been manufactured yet. Three months later and I still hadn't received my couch, though I had a few delivery dates that I stayed home from work for and no one showed up. I finally canceled my order and found a great couch on OfferUp.
I’m only putting 1 star because I don’t think 0 stars is an option. The customer service is terrible! When you have an issue it’s impossible to get a manager in the phone to help. The sales person Homa Sherzoy refused to help. Trying to get with item replaced and an item with defect. Coming up on 3 months in a couple of weeks. Look at complaints in BBB before you buy here.
It was a very good & most pleasant day. The young lady I did business with was awesome. Everything went well except the crashing of the computers, but that I understand. I will do business there in the future. This is my honest experience.
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!! Sort out reviews by most recent, and my experience makes perfect sense. The sales people are just fine. But, GOOD LUCK WITH ACTUALLY RECEIVING WHAT YOU PURCHASE. There is little to no communication, and misleading, unhelpful help. First delivery date I waited all day for a delivery. BTW ... Their automated message system gives an alarming message that the date once accepted cannot be changed. They never called to say the delivery had been cancelled or our couch is back ordered. Second delivery day, (we were told 10-7-20 on the phone by customer service representative, but automated system texted for delivery on 10-9-2020), we got a call from the delivery driver we would only get one piece and not all four pieces. He didn't want us to be mad at him. Smart delivery driver. He probably knows to do this due to a lot of recent experience. Because, nobody from customer service was keeping us informed. Now, we have no explanation or expectations for delivery. My wife was on the phone for two hours. She was offered a gift certificate, but what she really wants is a couch. Finally, she was put on hold for thirty minutes, then asked to grade her customer service experience and abruptly disconnected. This may be a COVID-19 problem, but there is no excuse for the non-communicative experience. Ashley should be paying for the days I had to wait for furniture that was not delivered.
Haven&'t even sat down on our new furniture and the service is already at a 1.. shout out to Phillip with some false promises. Seems like this place just like to reel in sales. Was promised our furniture wouldBe available for pick up on Tuesday. It&'s now Friday and we are finding out our furniture was scheduled for a week from now. So now my living room is empty and rearranged with no couches for another week. Girlfriend called the store front to be put on hold for 20 minutes and routed to customer service. Looks like u made and sale and now it&'s our problem. Don&'t tell people items are in stock just to sell them... this can get changed when u get ur ducks in line. Til then another pissed of sucker. I mean customer.... sorry that&'s your guys line...
If I could give this store a lower rating I would.TERRIBLE customer service. Sat on hold for over 30 minutes 3 separate times and no one ever picked up.And I was calling because they left me a message saying I needed to call and confirm my delivery for the following day or it would be canceled.NEVER AGAIN !!!!
So I had purchased from Ashley before and they made a huge mistake that I said I wouldn’t go back, but my husband wanted to go back so we did and now he’s upset too! So this recent purchase in July 2020 was very unprofessional and he lied to us about our delivery time, so I understand about the pandemic making things happen slower, but you would think a company that’s been in business for 75 years would have more protocols to inform their customer that their order will be delayed (3 times again) !? When we got some of our furniture they damaged my door frame we filed a claim and guess what!? They closed the case without getting back to us!? Then the supervisor hung up on me so I called back finally reached a supervisor, he seemed to be helpful but we will see, they have lied to me before, I’ve been sick with stress over the way these ppl are so unprofessional and inconsiderate, they lie, please try another furniture store.
great overall experience with Myra tan. My first time working with her after 15 years and she was wonderful.
Great store always buy my furniture at this location Sarah is one of the great salespeople there and the managers always try to work out the best deal
Ashley Colton store, Sara has helped us with many of our purchases. She is professional and very patient. She is simply the best! We are satisfied with all our purchases
Spend 4,500$+ and still have 300$ set up and delivery fee!🥺😢
I appreciate how customer service was fast and helpful
WE WANT OUR MONEY BACK!!!! Purchased couches on Aug. 29th total was 5,800. We paid it in full. I cancelled our order on sept. 7th was told we would be refunded 7-14 days. Day 14 and didn’t receive anything. I called on Sept. 21 to see what was going on with our refund, I called the Colton store (where we purchased our couches) and was on hold for at least 40 minutes they gave me a different number to call, again on hold for more that 40 minutes. I ended up calling 5 different numbers and every single number hung up on me as soon as I mentioned refund. I ended up going to the store that same day (Sept.21) and was told by Teresa (customer service) that my order was never cancelled there was only a stop order, and that I would receive my money by Friday. It is now Friday Sept. 25th and we still have not received anything. My husband works way too hard to earn money it is really unfair that a company like Ashley’s is stealing from its customers. I expect our money back just like you guys expect payments on time. Please don’t waste your time or hard earned money here. I now know we are not the only ones that have not received their refund. Why are they getting away with this? Do I stand outside their store and warn others? Inform the BBB? Ashley’s I WANT OUR MONEY BACK!!!
F****** hell I supposed to received my delivery today of my new furniture. I even received phone call from Ashley Furniture on Tuesday to verify delivery. However, I waited all day today for delivery, after I got frustrated I called Ashely Furniture, and their response was this delivery is going to be made on the 29th. Like What the **** is this? I sold my old furniture this morning so I can make room for new furniture. I have event in my house on Saturday. This is beyond ridiculous. I just had my back surgery that is why I went to get Tempur-pedic mattress, and now I got BS answer with useless apology that it&'s going to deliver on the 29th. At this point I will look for Wanek email and I will advise him this is how ADA customers treat like at their store.Now I&'m sitting here for an hour trying to get my issue resolve but nothing written
On july 12, 2020 my wife and I made a trip to Ashley Home Store in Colton we were helped out by Al Alam, which by the way was very nice person to deal with. Long story short we made a $5800.00 purchase upfront and we were promised the delivery date on 8/24/2020 due to back order and covid-19 which my wife and I had no problem agreeing to. We received a call from Ashley prior to delivery to inform us our delivery date was changing to 9/02/2020, again we had no issue waiting, we get another call on 8/30/2020 from Ashley to inform us our delivery date was changing again to 9/04/2020, on 9/03/2020 we received a call informing us about delivery and that a table and a bench were not going to be delivered due to back order. We decided to cancelled by this time and requested a full refund, we went to the store in 855 Ashley way, Colton California, talked to customer service reps and they assured us everything will be taken care of, that we should receive our refund in 3 business day tops 5. Is been 3 weeks since this!!! We feel robed as every time we call the store we get redirected to the 1800 national line and is really busy, no one ever picks up, you leave voicemails and they never call you back.... Please stay away from this brand, poor customer service, when it comes to customer care. Make sure they make good on their promise or just plainly avoid them.
Ordered a couch and dining table in July 2020. The employee who followed me around the store (Amancio) was not knowledgeable about the products and the store policies. He did state that the store is having a 50% discount that day, so I kept that in mind. I went to check out. Amancio had a crazy price and I had to remind him about the 50% discount. "Oh I forgot" and put it in the computer. I asked for price matching and he said no. I asked for military discount and he said no. I completed my purchase and did some research afterwards. Yes the company price matches and yes they give military discount (10%). I went back to the store on a later date and asked for a refund which Customer Service honored the price match. However, the 10% military discount would've been $160 off, but the manager (Sabrina) stated that I didn't spend enough money to get the full 10% discount, so she only gave me $50 off. Could you believe that!? It's not her money, it's not her sale and she can't honor the company's policy with 10% off for military members. I was shocked.
My husband and I went to our local Ashley HomeStore specifically for a new mattress. Our sales rep, Lily G. was very helpful and answered all of our questions. We had a coupon for 0% interest for 72 months, but the store didn't have it on record, only the 60 months. They threw in a couple of pricey pillows and a couple of discounts to make up for it. Next day delivery was scheduled and there was a minor issue. We might have waited another day if it had not been for Lily making a call. We got our Tempur-Pedic and we love it!
Been waiting 2+ months for couches. They finally got delivered and only received HALF of the couches. Customer service is giving me the run around and the Colton location NEVER answers their phone. It really sucks because the furniture is nice but we are never spending our money here again.
I am still in the midst of this issue. First, this is my 5th purchase from Ashley&'s furniture. I have never experienced this poor of service from your company.I placed an order last month (August) and paid in full. I waited as told to call as the items wouldn&'t be ready for several weeks. I called mid September as I was told to do. I called 3x and never received a call back to schedule a pick up for my purchased items. I had to drive to the Colton location just to work this out. I was told the bedroom set would be completely ready and available for pick up on 09-19-2020. I scheduled the pick up time for 11am since I had work at 2pm. I arrived 09-19-2020 at 11am and was informed my appointment wasn&'t until 1:40pm. (Other customers told me their time appt was changed as well). This was obviously incorrect but I was told my items would be ready in 15 minutes. After waiting 30 minutes I requested to speak with a manager. I spoke with the female manager and expressed my disappointment. My 2 year old son was In The car and need lunch and it was now 11:45pm. All items but the footboard was available. The manager Jackie told me she would personally call to let me know when it was available for 9-19-2020 or the next day 09-20-2020. The manager called late Saturday and said the item would be DELIVERED to my house on Sunday 09-20-2020. THIS WAS SET UP AS AN APOLOGY FOR THE ERRORS. The manager said she would call with a delivery time. I waited until Sunday at 3:00pm before calling myself. I was told by Stephanie in customer care that she spoke with the same female manager (Jackie) who said the delivery couldn&'t happen but told me the footboard was available for pickup. I was never called or informed. This would be night 2 where my daughter has no bed to sleep in. So I drove in and use my gas for a third time (counting when I went to the store). I receive the footboard and go home excited to complete the build of the bed, only to learn there are no screws to connect the headboard, sideboards with the footboard. NONE nor directions to do so. Furthermore we did not receive a lamp that was part of the order. I honestly could care less about the lamp but it&'s the principle at this point. I double checked every dresser drawer and box. No screws no bolts no directions. So I call and speak with Stephanie again. I express my displeasure and irritation. I was called back by Stephanie who told me there&'s nothing she can do and would not forward me to a manager. She told me I would be contacted by a manager tomorrow. Stephanie offered to mail the screws to my house. So how many days is my daughter supposed to sleep on the floor? I am absolutely disgusted with this experience to the point where I will never return as a customer. I have spent well over $15,000 at your store location in Colton from previous purchases. I have been treated with zero professionalism and not a single employee has attempted to go above and beyond to fix the issues or make me into a happy customer. All I have gotten was &"I&'m sorry&" and excuses. And now on 09-21-20 I drove to the store to find the warehouse closed. So now I have to wait until Tuesday to get the screws to put my daughters bed together. Never buying from them again
Always is Amazing !!!
Horrible experience, pressure for phone number and name as soon as you walk in store. Lots of pressure, low quality furniture. Hot and smelly store. Never going there again.
Ali is the man!
THE Worst SERVICE!!! Beware when buying from Ashley&'s in Colton. Lied about furniture being in stock, delivered my furniture to the wrong address after being on the phone with them 3 times before my delivery, THEN A PIECE OF my FURNITURE THAT WAS DELIVERED WAS DAMAGED. Said someone would call me. Hello???? No call! Tried getting online to contact them. Below is the conversation tried calling and they said I&'d have to go into the store!!!! I am so upset. No mattress just a BOX SPRING CHEAP FURNITURE CHEAP SERVICE!!! I knew better and went there. Lesson learned!!!
Terrible customer service. They messed up my order, delivered me the wrong thing, had me on hold for over two hours! Not one apology! Nothing. I’m sorry to whoever is missing their brown footboard, you won’t be seeing it anytime soon.
Worst customer service ever at this store. We had our delivery changed without notice. The installation of our bed was done in less than 2 min and installed incorrectly. Don't shop here this store needs to close there doors. Safe yourself the headaches, go to another store like Living Spaces, Mathis Bro's, anywhere but here. They lie.
Very nice service
Great customer service love your store.
Overall, my wife and I are very happy with our shopping experience. Stayce De Hart in the Colton, CA location was very helpful and knowledgeable. She spent the time showing us several options and price points, as well as ensuring we received a great deal.
They delivered 2 different couches and wouldn't switch one out for them to be the same. One of which doesn't work properly. They want us to pay out of pocket to use the warranty. What a joke. Horrible customer service.
I just want to give a shout out! I ordered furniture from another furniture store recently and it was the worst customer service I ever encountered. The Ashley workers and delivery drivers actually showed up un-loaded nicely and were timely. Super impressed!
Excellent customer service and great prices!
Our customer service woman was very nice. she helped us considerably for viewing all the areas in the store that we needed to see. We finally picked out a sofa and loveseat and some end tables and coffee table. We were very happy with the service. It was a wonderful experience
Sales lady was not good in sales. She was with customer and come to us for one minute and left with handing over card to us and says look for me. We looked for 15 minutes and then talked to mr mustafa. When he was walking with us to help us. She came and stop him to help us. She told us to to sit and wait for her until she take care of other customer. When we object supervisor came and help us and tried to take her side. She helped and want to give commision to her. She was not nice too
I wouldn't recommend coming to this store to buy anything or pay for delivery. They want you to buy furniture yet won't help finish the whole process properly. The delivery team did not properly/fully assemble the bed frame I had recently ordered and is NOT SAFE to sleep in. I had been in contact with the delivery team and it has almost been 3 weeks with rude customer service from the delivery team. Called the first time and thought someone would call a couple days later to help finish assembling and no one called. I called a week later and nothing was put in place. Veronica was helpful and I would only recommend talking to her. Catalina/Catrina was really rude and seemed annoyed at her customers and her job. Overall, they have a low rating from poor customer service.
We went in for a couple of couches, we were so satisfied with our customer service from Danny Gutierrez that we ended up with a kitchen table and coffee table. Danny was beyond helpful and respectful to our time and needs. Now I do wish that you guys had more computers to check customers out but other than that a great experience.
Great selection! Quality furniture! Poor delivery/pick up duration-too long. Took 4 months to get my sectional sofa.
Love Ashleys Store!! I will always purchase future furniture from this establishment . We are always treated with the upmost respect and the Sales person is always very informative with prices, quality and availability regarding the furnishings we are interested in..Thank you Sam Franco for the great experience we had today in this Covid 19 time..
Made the decision to take advantage of your Labor day sale to purchase new barstools for my kitchen island. Walked and felt safe in these weird times we are in. Able to shop without the pressure and was able to find what I was looking for. The salesman was extremely helpful in giving information on the products and sold me one the warranty. Only problem i had was with the pick up of the items. But was able to get my product the next day and was happy with the decision.
If I could give Ashley a ZERO, I WOULD!!!! Last year when they delivered my furniture it took 3 tries for a small end table, the staff was rude the second and third time, they weren't going to set it up like I paid for, and the second set of delivery drivers made me feel threatened when I asked them to do what I paid for. The store was suppose to credit us back the delivery fee for the trouble...then I never could get a hold of them again, and of course, no refund. Fast forward a year, my year old couch is broken. The frame is dangerous the way it is sticking out and loose boards inside. I have called, my mom has called. I did the chat and they said someone would call. NO ONE EVER ANSWERS OR CALLS BACK! I paid for a warranty, but I'm Retry sure that's a scam now since I can't use it if no one responds! RUN AWAY FROM ASHLEYS! Do not pay for warranty's. It has been over 2 weeks and we still have no one responding. Just an FYI too. Some department stores use Ashley so make sure it's not them before you pay for delivery or warranty. 2 years ago I tried to buy a couch from JC Penny and it needed up being an Ashley product. They cancelled my delivery 3xs then just never brought it. I thought it was JCpenny that was the problem. I was wrong it was Ashley's!
If I could give Ashley a ZERO, I WOULD!!!! Last year when they delivered my furniture it took 3 tries for a small end table, the staff was rude the second and third time, they weren't going to set it up like I paid for, and the second set of delivery drivers made me feel threatened when I asked them to do what I paid for. The store was suppose to credit us back the delivery fee for the trouble...then I never could get a hold of them again, and of course, no refund. Fast forward a year, my year old couch is broken. The frame is dangerous the way it is sticking out and loose boards inside. I have called, my mom has called. I did the chat and they said someone would call. NO ONE EVER ANSWERS OR CALLS BACK! I paid for a warranty, but I'm Retry sure that's a scam now since I can't use it if no one responds! Now my family will have no furniture in the living room because my year old couch is destroyed. RUN AWAY FROM ASHLEYS! Do not pay for warranty's. It has been over 2 weeks and we still have no one responding. Just an FYI too. Some department stores use Ashley so make sure it's not them before you pay for delivery or warranty. 2 years ago I tried to buy a couch from JC Penny and it needed up being an Ashley product. They cancelled my delivery 3xs then just never brought it. I thought it was JCpenny that was the problem. I was wrong it was Ashley's!
Good customer service very helpful and attentive.
If I could give Ashley a ZERO, I WOULD!!!!Last year when they delivered my furniture it took 3 tries for a small end table, the staff was rude the second and third time, they weren&'t going to set it up like I paid for, and the second set of delivery drivers made me feel threatened when I asked them to do what I paid for. The store was suppose to credit us back the delivery fee for the trouble...then I never could get a hold of them again, and of course, no refund.Fast forward a year, my year old couch is broken. The frame is dangerous the way it is sticking out and loose boards inside. I have called, my mom has called. I did the chat and they said someone would call. NO ONE EVER ANSWERS OR CALLS BACK! I paid for a warranty, but I&'m Retry sure that&'s a scam now since I can&'t use it if no one responds! Now my family will have no furniture in the living room because my year old couch is destroyed. RUN AWAY FROM ASHLEYS! Do not pay for warranty&'s. It has been over 2 weeks and we still have no one responding. Just an FYI too. Some department stores use Ashley so make sure it&'s not them before you pay for delivery or warranty. 2 years ago I tried to buy a couch from JC Penny and it needed up being an Ashley product. They cancelled my delivery 3xs then just never brought it. I thought it was JCpenny that was the problem. I was wrong it was Ashley&'s!
I really like what they have to offer, but I hate that the moment you walk in the door you have Sales people all over you. Following you, questioning you. Not giving you room to breathe let alone look around.
My experience at Ashley was fabulous. I worked with Danny Gutierrez, he was very professional and explained everything throughly with the purchase of my new sofa. I will definitely shop there again and refer them to other people.
We walked in wanting to buy a bedroom set nobody really wanted to help us so we just left nobody even said hello went to another furniture store and bought the bedroom set for our grandchild where they greeted us from start to finish has Ashley become so big that that customer service is secondary ?
This place is a disaster. Bought couch and love seat recliners. After 3 delays with the delivery I cancelled. Had to drive back to store to get driver updates and cancel order. BEWARE of all the poor reviews.
Okay, I will never purchase from here again. Customer service - sucks. I was supposed to have a delivery and I was tracking it. I was 11, when they got to 10 they gave me an auto call saying they would be there in 10 minutes. Next thing I know they are on numer 12. They skipped me. Never heard anything from them again. Can't call them. No answer. I guess I have to deal with them another day. Mean while my invalid dad needs his lift chair. They are so inconsiderate. Not even a call saying WHY.
They have a great selection of all kinds of furniture. That had exactly what I was looking for!!
I purchased several pieces of furniture from Ashley's. My last and most recent purchase was a coffee table , end table , a side table and a entertainment center. After waiting 2 weeks customer service called and asked to send just one of the pieces of furniture. I told them I wanted it all at the same time. The entertainment center did not come with all the pieces and customer service told me it was , "out of stock" ,but it would be available in a couple of days. The delivery driver told me that it wasn't put together yet so they didn't bring it. I complained to customer service for lying about it and they said they would waive my delivery fee. Needless to say they did not. I won't ever buy from Ashley's again.
Okay, I will never purchase from here again. Customer service - sucks. I was supposed to have a delivery and I was tracking it. I was 11, when they got to 10 they gave me an auto call saying they would be there in 10 minutes. Next thing I know they are on numer 12. They skipped me. Never heard anything from them again. Can&'t call them. No answer. I guess I have to deal with them another day. Mean while my invalid dad needs his lift chair. They are so inconsiderate. Not even a call saying WHY.
UPDATE: Today is September 25, 2020, delivery of loveseat is supposed to be today, let&'s see if it happens. We ordered the sleeper and loveseat on June 21, 2020, we received the couch just a few weeks ago, still unacceptable. I&'m pretty sure the couches are not leather as advertised. This company is fraudulent, and I will do my best to expose them, I talk to everyone about them and will find a way to take them down. Not a threat, just a fact. I don&'t like our hard earned money to be thrown out the door as if they deserve it. DO NOT PURCHASE FROM ANY ASHLEY FURNITURE STORE! By the way, no phone calls, apologies or understanding of their screw up. Please, if you use ALI as your salesperson, he is worthless, totally worthless in company support. One more note, pretty sure the delivery people like the furniture a bit too much, first it&'s on the truck, then poof!!! it&'s not....hmmmm, not the first time it&'s happened. UPDATE: September 15, 2020, still no response from Ashley Furniture. I wrote Ali 2x, still no response after initial contact. DO NOT PURCHASE FROM THIS STORE! THEY ARE NOT REPUTABLE!Update: September 10th 2020: We&'re supposed to get the loveseat today, and without notice, it was labeled as unable to complete. The reason after I stay on hold for 10 minutes, the item isn&'t on the truck, what the hell? I took the day off to be here for the delivery that was set up a week ago. Now they say, its on back order, bullshit. I&'m pissed and will find a way to get compensation for this bullshit. Now they are saying the earliest delivery will be the 25th, no not acceptable. From the 10th to the 25th??? Reminder we purchased the items on June 21, 2020. this company is shitty, DO NOT DO BUSINESS WITH THEM. The sales people are con men. Our conman, was.... and I will never trust this company again. This is unbelievable. *Update: The couch arrived, loveseat will arrive on the 17th, nearly 90 days after ordering. The delivery peeps worked hard to get the couch in and helped me move the old couch, however for $249 delivery and set up, it fell short. The arm of the couch has a rub spot from carrying it in unfortunately.Previous review: It&'s been since June 21, 2020 that we ordered our couches. To date we haven&'t received them. They have been scheduled 2x and no delivery. It states that it is scheduled for today, however, no follow up calls, the tracking shows scheduling. Calling them is difficult. I think they really need to get a grip on their delivery service, this is frustrating. Doubtful we will buy from them again due to these issues. Just be careful going through them, nearly 3 months for a sleeper sofa and loveseat, $3200 of our money is in their hands and we have 0 to show for it. Buyer beware, I will update this review as events occur.
I bought Bed room set and after 4 months . Wood on my one night stand started developing vertical crack. Ashley was prompt in sending inspector to my house to confirm and approve the exchange. I got delivery notification two days in advance, and i asked customer service to modify timing of delivery ( After holding for 30 minuted. Because every one is busy with covid-19!!!!) I also text them to accommodate my delivery timing. Customer service rep. told me that they cannot hold of delivery team, and they send email to them. Needless to say, delivery person came to my door when I was not home. Now they say next delivery will be after 35 days!!!! Ashley need to improve customer service wait time and communication between delivery team and store.
Liz is the best, always hustling to give us a good deal. You are amazing.
The associate didn’t show interest in keeping confidential information private like our social security # and on top of that telling us the $ amount that we qualify for so people can easily take both and try to do something with them when there is a separate party less than 4 feet away from us. And the transaction took way too long.
They delivered our living room and bedroom set on the date promised! Guys were polite and efficient! Just missing one dresser that is on back ordered! Thank you Ashley team
We had a wonderful experience at Ashley. Our sales person was so helpful and went to great lengths to make sure we found exactly what we wanted for our Den. He even went as far as moving items around the store so we could find a chair that matched perfectly with the couch we wanted. In addition the manager Francisco was amazing! I could not believe the deal he gave us! When we left we save 1244.00 off the original cost of out furniture. They clearly went over all the details and have us paperwork and a 5 year warranty. I highly recommend this store their quality and service was outstanding.
So today I went to look and see if I can get a living room set . Johnny is the sales guy who helped me out . He was so patient with me , cuz i couldn't make up my mind of which set to get . They have so many beautiful furniture . I always get my furniture there and get a great deal . Thank you so much Johnny and his manager Shawn for taking the time of making my choice easy and hooking it up on my discounts .
I love this place nice people who are not pushy but are very helpful. I love the livingroom options and how I can change around the laps, carpets, ext..
Oh man I'm so frustrated with this company. I ordered a sectional and confirmed my delivery and switch things around and my husband even took some time to be available for that day. There was a no show and my delivery got changed without any notification. I can't get in contact with the store because they just send me to customers service or direct to a survey about my experience without ever talking to anyone. Now my delivery is on a different day. I get a call from Ashley and it asks me to call this number to confirm my delivery. I call and the person in customer service has no idea what to do. I just want my sectional and it's ridiculous that I can't get in contact with anyone to have this delivered. I just hope that it's in good condition when delivered because I can only imagine the nightmare to get it resolved.
Be careful with the protection plan. It’s a rip off. They sales people claim the protection plan covers everything but what they don’t tell you is that you have a certain time to report it. The furniture starts peeling off right away. Cheap furniture.
I would give this furniture store a ZERO if they had it! I had put in another review & I've NVR placed a review as bad as this is! HEED TO MY WARNING there furniture may cost you prices that the product don't match they say u get what u pay for but in my case that wasn't the case! I spent good money thinking my product would have been top of the line & it wasn't! I bought a couch for $1500 & I also bought what I thought was insurance coverage for the couch, here it is approx 3yrs of owing this couch & im embarrassed to let any of my visitors sit on the couch thinking it could fall apart on them at any time! So I could tell you the terrible customer service from ASHLEY FUTNITURE & the extra insurance company that they offer you! Another thing to think about before you consider buying this furniture, I filed a claim Jan 2020 the service technician that the insurance company sent had actually said that The product that ASHLEY FURNITURE sells is very low Quality & they recommended going to another furniture store than at ASHLEY FURNITURE! So my nxt step will b to contact corporate office to this company & THEY WILL HEAR WHAT I HAVE TO SAY! I won't let a big corporation take advantage of the customer, so I will not only b fighting for my experience but mayb even someone else's in the future. PLZ contact me thru Yelp if u want anymore information regarding my bad experience!
Horrible costumer service.... supposed to get a delivery on certain day had a confirmation text saying they would be there then no one showed up! Then trying to get ahold of anyone to find out why is impossible!
We (my parents and I) we’re both lied to by the salesman. Items were not in stock like he said they were. He told us “Shipping was backed up”. I asked if I could pick up he said yes but, if I were to pick up and set up the couches and something was wrong I would have to bring them back, if they brought them and set them up and something was wrong they would take care of everything. We opted for them to deliver and set up. 3 months later I finally received my couches today. My parents are still waiting for their furniture which was also supposed to be delivered today (we had the same delivery dates and they would get canceled and rescheduled for the same day) they waited all day today 12-3pm delivery window and nothing. They left a message on their answering machine Friday saying they’d be there today. After a 2 hour wait on hold they found out their furniture is on back order with no guarantee on a date but they gave them a delivery date of 9/5 ?? Makes no sense. My parents just moved and in the last 6 months they’ve spent over $10k cash there. I’ve spent $4k. We’ll be going elsewhere and not recommending Ashley to anyone anymore.
Excellent delivery service. They were on time with my delivery. My delivery window was 12:30 - 4:30 pm. The delivery guys arrived at 12:50 pm. I had to be their first afternoon delivery. Great delivery service 🚚!
Danny G. was knowledgeable, helpful, and patient.
My sales person was great. Furniture will be delivered in a month.
Ashley is my usual go to for furniture. The selection and prices are reasonable. This time, I felt the selection was not as large as before. Not sure if it is due to the remodeling going on or not, but I am very happy with my purschase. The delivery was on time and the gentlemen were respectful to my property and removed any trash they made.
Very good service and safe to shop ☝️☝️☝️☝️
This place is a joke, I’ve placed a furniture, 2 living room sets, order back in June and still have not received it. It’s the middle of August already and was informed that I may receive it in September. My salesperson never followed up, James Babatunde, with my order. When I finally contacted him, after 4 days of trying, he said he couldn’t help me and could not put me in contact with anyone who could either. I had to go down in person, cancel my order and look for something they said and verified was in stock. Guess what they cancelled my delivery date again! Customer service supervisors just pass the buck, and are of no help. This place was sure quick to take my money though.
If I could give zero stars I would. I have had the worst experience with Ashley’s back in June 2020 I went into the store super excited to buy a new living room set, I found a huge sectional that I loved, plus coffee tables and nightstands that I was so happy with I put about $700 dollars down on this furniture and financed the rest. I was pleased with the deal. I was expecting to go home with my furniture that day or possibly the next day, however here we are in August and I have not received my furniture. They had told me in the store back in June when I purchased the furniture that they didn’t have it and that it would be in on August 8th. I was disappointed with that but I liked the furniture so much that I was willing to wait. August 8th came and went. The warehouse called and said they still didn’t have my furniture and that it would be in on August 22. I was upset at this point because they weren’t giving me any answers to why I still didn’t have my furniture, my husband called to find out what was going on and all they did was transfer him to one department after another and he had to explain the situation 5 times to 5 different people finally we were given an explanation as to what caused the delay. Apparently due to “Covid” they have been backed up and orders have been delayed due to shipping and manufacturing. This is the part that upset me, it’s why didn’t they tell me this back in June when I bought the couches and tables? It’s because they wanted the sale. If they were honest like they should have been in the beginning about the types of delays they were experiencing, I probably would have took my business else where. But the sales guy failed to inform me that they were having these issues. So now here we are in mid August and I’m thinking my couches will be here on August 22, however we received a call yet again that our couches won’t be here until September 12.. At this point I’m just over it. That excitement that I had walking into Ashley’s in June was gone. I’m not even excited about a new living room set anymore they took that from me. I’m at the point where I’m going to ask for a refund and take my business else where. I went into Ashley’s in June because I truly needed that furniture in June, not July, not August and not September. It’s completely wrong to expect a customer to have to wait 3 months for furniture. They should have been honest with me from day one. However now just recently they have posted on the website that they are experiencing extreme delays with orders, but that notice was not there back in June nor was any sales person honest about it. Please beware that if you need your furniture immediately DO NOT BUY FROM ASHLEYS or you will be waiting months and months for your stuff.
This place has horrible customer service. They never answer their phones and they have one person working at the customer service desk. It’s been almost a month since they picked up my couches (for a return) and they have yet to refund me. I’m going to have to hire an attorney just to get my money back. I do not recommend anyone buys furniture from Ashley but if you do, ask what their return policy is first. Even if your furniture comes damaged, they won’t return it! They will send a technician out to try to fix it.
Sales rep Luis Morales gave us the breakdown of everything and wasn’t rushing us to do the sale. He was giving us our space and kept checking up on us every 10 min. He stuck with us the whole time and never got frustrated. Luis and his two sales managers have outstanding customer service. They gave us great discounts as well. Will definitely shop again. So quick update, sales part of the journey no complaints. But the customer service department is horrible. 3 weeks went by before I got any type of response on a night stand that the delivery team ended up taking back due to it was damaged. They tried to say I still had it because there was no report that the driver ever took it back. So I was really upset that they were trying to make it seem like it wasn’t their fault. So my stuff was delivered on the 19th of July and getting my replacement night stand till the 13th of September, you guys be the judge on that. And this is after I had to follow up constantly cuz they wouldn’t call and the only response I would get was you will receive a call which never happened. So second issue is a 5 drawer chest I also bought had nails in it. A technician came and said he wouldn’t be able to fix it and that if he tried he would break it more. So I sent the pics and so did the tech but my claim was denied for a replacement. At this point I just felt like returning everything tbh but once again customer service trash service. Update on this they have to send a second tech because the first one didn’t put any notes, and depending on what this tech says they will take it from there. I will update once I get the final verdict. Also tried contacting sales rep for help and no response leads me to believe all he cared about was the sale.
todos lo q venden está muy bonito
Very friendly and attentive service
I feel like they need to invest in a better way to checkout. My sales person was helping myself and another couple at the same time. Because they were still shopping she had to be more attentive to them. Therefore I had to wait almost 45mins just to check out. I almost left, but I really wanted the two end tables I bought.
The staff was ghetto and tacky. The employees looks act the part of being ghetto and tacky think about the location before you walk into one. Not helpful leave customer hanging. I can't put no stars rating because this won't let me post.
I drive all the way from Montclair to Colton to meet with Earl Martin.... I am so grateful for his help and experience with my furniture needs.... Thank you Ashley’s for the great customer service Dayna Butler Montclair Ca
We have bought from Ashley several times over the years. NEVER AGAIN! We were scheduled for a delivery last Saturday and the delivery got canceled at the last minute because the sales person put out payment under the wrong account. Here we are for the second delivery date and I get a call from dispatch saying that they are missing the headboard and mattress and that they won't be available for another 6 weeks. The original order date was on July 4th. Today is August 14th. So we're talking now 2 and a half months to get out furniture. Never again. Ashley is awful.
We bought our daughter bedroom furniture on 7/4/20. It was scheduled to be delivered on 8/8/2020. They messed up the delivery. After spending over an hour in the store, they promised that all of the furniture would be delivered on Friday 8/14/2920. I get a call this morning from dispatch saying that they would be delivering a partial delivery and that the mattress and headboard would not be available until 9/15. So here we are with no mattress, no headboard and no end in site.... Never Again.
Made an appointment to look at furniture. Was under the impression that they were limiting the amount of customers in the showroom. This didn't seem to be the case. Definitely not enough room in there to be 6 feet apart with the amount of people meandering around. Most wearing their masks improperly. Sadly, we didn't find any decent furniture. Most of what was there seemed to be IKEA quality. Don't get me wrong, I love Ikea and have several items from Ikea in my home. But for the price Ashley charges, I was hoping to find something a little higher quality.
Horrible customer service. Changed my delivery date. No call no email. Wait around no delivery moved in to a new house based on furniture delivery so now I have a new house and have to sit on the floor
Do not shop here, worst customer service, worst phone customer service. Waited over an hour on the phone to get hung up on with no answer. Refund process horrible. Delivery process horrible. Living spaces a whole different experience.
Mr Pierre Dagher gave us good service and ended up spending $5000 plus. Your deliver and installation charges are too high. Thanks!
Great service!
The Colton location had great service and Philip always found us as we shopped through the large show room. The layout inspired ideas and I look forward to returning for more purchases!
Thierry dilan was a great salesmen!!
They advertise sales when you get to the store they say there sold out and try and sell you something double the by price.
Great first experience!
The store is taking proper precautions and the staff was very helpful.
We are checking prices for mattresses and we stop by this furniture store, Samuel Franco was awesome! Very helpful and friendly. Thank you Sam!
Don't buy furniture here! If you do don't say you weren't warned! They sold me a table that I needed for teaching which I have to do on line, I even choose a different table because I wanted one in stock. Here I am over a week later standing in the customer service line in person because you can't call the store. When you call they put you on hold for 30 minutes and then disconnect you. I just want the stuff I paid for delivered and they can't seem to do it. Every person tell me that someone else has to deal with it. I am beside myself! How do they stay in business with customer service like this! I hope I can cancel the order and go to another store ANY OTHER STORE and get what I need. Don't chance it, go to Bob's or IKEA!
Realize una compra a finales de Mayo, dijeron que mi orden estaría lista para recojer el día 28 de julio ( no pedí entre, porque había escuchado que tenían problema con eso).. Hablo ( en dónde entregan la mercancía)para hacer cita y me dicen que aún no está mis muebles 😡. y que si quiero arreglar algo hablé a tienda... más de 5 llamadas de mínimo 40 min.. para que corten la llamada y final nadie contesta... deje mensaje y aún no regresan la llamada.. pésimo servicio, terminare por cancelar mi orden (aún que me gustaron mucho mis muebles)..
Sam Franco is awsome. I have practically furnished my entire 5 bedroom home. Been coming to him for years.He is extremely professional and friendly.I keep returning to this store mainly because I love his customer service and patience. He is not aggressive like most salesman.He is a great asset to Ashley's Furniture
Steven J was very friendly and patient. He was very busy that day but took the time to answer all our questions.
I've had issues with the furniture I bought here from last August!!! They send technicians out to take pictures and that's it, you'll never hear from them again! They have not fixed one issue of our furniture. Then I decided to give them another try with a bedroom set! Big mistake! They're furniture is close to cardboard with wood decals!!! The sticker was bubbling and the technician saw it and immediately called to get it replaced. That was back in June! Now August, a new technician came to replace to piece that was damaged and the customer service representative ordered the wrong piece! I am so disappointed in their customer service and business ethics! I was on hold for more than an hour to speak to a representative and now to find out the the technician lied about my furniture from last year!! That it was fine and needed no replacement. I am beyond furious!!! I wish I could take all this furniture back!!! I am done with Ashley furniture!!!!!
I had a great experience with Julie. I already knew what I wanted, she took me directly to the product, gave me the pricing of everything, told me the warranty. I was in and out in 25 mins. It was perfect.
Good service thanks you
I went into your Colton location on June 20, 2020 to purchase a dresser and a night stand as I moved into a new house on June 23rd. The sales associate, Pedro Castro, told me that my order would be delivered no later than July 29, but he anticipated that it would be available earlier than that. I take the day off of work (in advance) to ensure that I would be home for the delivery. On Saturday July 25th I received a call from the call center advising that my dresser had been back ordered and the newly scheduled delivery date was going to be 8/18. At that time I asked to speak to a manager and the person on the other line told me that the only way that I could change/cancel my order is to call the store. I called the store at least 20 TIMES - no response, left numerous voicemails - NO RETURNED phone calls. Considering how busy I am throughout the week, I decided to get up ON MY DAY OFF and drive 35 minutes to the store in Colton just to be able to speak to someone. I get there and the manager and the associate apologize for the delay (due to COVID ) which I understand is out of their control but I explain to her that it is courteous to give the customer REALISTIC EXPECTATIONS so that I know I will be waiting 3 MONTHS for my furniture to arrive. She also adds that the phone system in the store is completely off and that all phone calls are re-routed to the call center (and when you reach out to the call center, they tell you to call the store for any adjustments to your order). Moving on, the associate tells me that the nightstand was arriving at the warehouse that night at appx 7 PM on (7/25) and that it was only the dresser that was back ordered. I advised that it would be ok to deliver them separately (since I already took the day off on 7/29). She confirms that my nightstand will be delivered on 7/29 and my dresser on 8/18 and the manager then agrees to reimburse for a portion of my purchase due to the inconvenience. Fast forward to today (7/28) I call dispatch to confirm the time that they will be delivering my nightstand tomorrow (7/29) and the dispatch tells me that BOTH THE NIGHTSTAND AND THE DRESSER ARE BACKORDERED and that BOTH will not be delivered until 8/20, which is now an additional 2 days from what I was told on Saturday. Confused and frustrated, I explain to the dispatch that I was told that the nightstand would be delivered tomorrow and she replies "Both of your items are out of stock and will not be delivered until 8/20" (Keep in mind I was never told this - so had I not called, I would've been home all day waiting for a nightstand that would never arrive). FUMING now, I go to the Ashley Home store website to chat with an online agent who offered me a 100.00 gift-card at which point I explained that it would be of NO USE to me as I WILL NEVER PURCHASE FURNITURE from this company again. I asked for the number and email to corporate and I am awaiting a response. This is by far the WORST CUSTOMER SERVICE EXPERIENCE THAT I HAVE EVER RECEIVED and I wish that I had purchased my furniture elsewhere at this point.
Great experience! Juan Avila was our sales rep, he was patient & kind. We changed our order after it had just been completed, and he was so friendly and understanding, it was Seriously no problem. Went out of his way to help us with some of the clearance area rugs, as well, made sure to help us choose one without defect. Both Managers that helped with the sale’s overrides, we’re also professional & courteous. Very Happy! We are return customers, and will continue to choose Ashley Furniture in the future!
We made our appointment prior to going. Mr. Victoria helped us out. Since we knew what we wanted we were out of there in no time. The best part was that they matched the prices I had.
Worst experience I’ve ever had at Ashley’s. Our salesmen was RUDE, hovered over us and when we decided on a floor model chair that had been discounted he did his best to mention that it’s “discounted” so many times that it was obvious he didn’t want us to take it. When my brother in law went to pick it up again, Philip (Salesman) again mentioned to my brother in law that it was “discounted”. It’s none of anyone’s business what I paid for that chair. I have spent several thousands of dollars in the last couple of years at this specific Store and I will NEVER shop there again.
We too wish we had read the reviews before coming here - we thought they had a good reputation? We are disabled seniors and after buying $1,000 in furniture at the store, we bought 3 bar stools online for $550 Inc tax. The bar stools were delivered while we were not home...came home to find they came in little boxes and were not assembled...Went back to the store, they said we cant take them back - because they were bought online! If we wanted to put furniture together, we would have gone to Ikea! But - it gets worse! We decide to have a handyman put them together - while we were not home...we get home, and two of the chairs are 'bar height' - one chair is 'counter height' - we ordered three at 'counter height'! The store gave us the card of a 'sales manager' Katherine Gonzalez - She has never responded to our e-mail! Called customer service could not get through! What a joke! Don't buy here!
This is our second purchase at Ashley and I love that they are low pressure and provide assistance as needed rather than following you around. We had Daniel Carson help us both times and he was very cordial and fast at completing our purchase. He threw in some great dinner recommendations as we were completing the purchase. Thanks for the great shopping experience!
this company has it's head so far up it's ass!! do not purchase from ashley!!!! they've had my money over a month and missed the delivery date with no call, no nothing!!! then once i sat on hold for 2 hours, someone told me it would be another month before i received my couch.. even though they had my funds!!! how about that class action lawsuit!!!!! coming right up
Hello.... well we actually only wet for a bed frame and 2 night stands. We came out with not only that but with a dresser and a mattress. Yajaira C. Was excellent! She help us with kindness and understanding what we wanted. Thank u
Great customer service
(Translated by Google) Muiiiiii bad works (Original) Muiiiiii mal trabajos
I've been a customer for over 20 years. I've purchased 4 bedroom sets, 2 living room sets and kitchen table. This week has been absolute hell dealing with these people. The Colton store had 4 -6 people just hanging around not helping people. Service is so slow it's annoying. I got home and tried calling because a delivery item was scheduled for me to pick up. I waited 45 minutes with a person telling me I'll be right back. Then they gave me a number to call. It was for a sex line. my time is more valuable than dealing with this shit.
(Translated by Google) Bad service, answers and bad manners and things are not going on time in the day that they say things are going (Original) mal servicio contestones y mal educados y no yevan las cosas atiempo en el dia que disen que yegan las cosas
Please do not waste your time with Ashley Furniture!! I initially ordered my tv stand around 5/23/20. It shipped out around the first week of June and once I received the item about a week later this happens. I open the box to build it, guess I can’t since 3 main pieces were missing to make the actual tv stand. I attempted to call, message etc for almost a week. I finally go through their customer service phone and was told that they would send “replacement parts” and was registered. I wait about 2 weeks still no parts reply etc. I get tired of waiting so about the last week of June I was able to to through their message system and representative tells me the missing parts are set to ship on 7/3/20. I was like ok, I waited this far what’s another week or more. Anyways it was probably the 2nd week of July still not parts. I contacted them again after trying multiple times for someone to answer the phone etc. ( mind you I call multiple times to even get lucky, and oh they say they will call back within 24-48hrs, they don’t!! So don’t bother leaving voicemails) anyways back to the story. Once I get a hold of someone I was told that it showed the order was requested and supposed to be sent, but for some reason it wasn’t seen on the representatives screen. She put me on a hold to contact a higher up. The rep later stated she was sorry etc and offered to “take care of me” by sending me a whole new replacement free of charge. At this point I’m like you know what whatever send me the replacement stand, guess we’ll see what happens. She told me that she would call me back if it happens to be back ordered within a day or two. Of course I didn’t get a call back for about a week. So today I was able to get a hold of the message system Again. They said the item was on back order and was not going to be shipped until 8/6/20! Anyways at this point I’m done waiting! I told them just refund my money and cancel the order. Who knows how much longer I be waiting! Just don’t waste your time with them and order from a different company. They have lost me as a customer.
Such wonderful customer service. Phil was very helpful and knowledgeable. Very pleased and can’t wait to try out our new bed!
Hardly anything is actually available when looking online. After three weeks I finally found a couch that wasn't "unavailable". Went into the store to see/sit on the couch we wanted and liked it. Decided to buy it there and was told it was in stock. The sales rep was very pushy trying to get me to do the protection plan and upgraded delivery, I REPEATEDLY declined both. After paying, the sales rep apologized and informed me she had "accidentally" charged for the protection plan anyways. She then tried yet again to get me to agree to the protection plan since she already charged me for it. I AGAIN declined and was told it would be refunded. Then she took me up front and I was told corporate would have to call me within 48 hours to issue the refund, that they couldn't do it there. We then decided we want to pick up the couch from our local warehouse instead of waiting for delivery. I called the local number on the card I was given but that directed me to the main corporate number. I was told that the couch is actually on backorder and that they couldn't change the delivery to pick up for me, that I'd have to call the store directly. I tried that again but there are no options to get you to a person at the actual store, it's all an automated system that directs you to the corporate number and hitting zero just hangs up on you. If all you need is a cheap couch and don't care about service then this is the place for you, otherwise I'd go elsewhere...
Today, I visited in Colton location. Upon entering the store, I was greeted by approximately six aggressive, sales people. They wanted us to sign in, sanitize our hands, and proceeded to hand us a business card. What happen to the Covid guideline? Once we went through the process, Al Alam, wanted to walk around with us through the entire store. We wanted to shop and discuss our purchases without a "used car sales person" following us every step we took. Each of the employees, including the manager, were aggressive and made the shopping experience impossible to enjoy. I found this to be uncomfortable and I also felt I was being watched when I walked through the store. It's very obvious they were all working on commission. I am not impressed with the customer service style that is represented I will not be returning. I made a statement that I wanted to shop without a chaperone and the resulted with sarcasm from the rejected sales people. Again, I will not return.
Stacy the lady that helped us out, was extremely helpful and very friendly.
ASK FOR LUIS MORALES It's been a while since I've had an interaction with an amazing salesman. Luis was very polite from the beginning and after only a few questions knew exactly what couch we had in mind for our home. He knew exactly where everything was on the sales floor and didn't have us wondering around aimlessly. He laid everything out in detail and was very clear on what the price, delivery and all fees would be. I was out in minutes and just waiting for my delivery now!
The manager of this Ashley store was so great. He is a rare gem of a manger/person and we are so happy with how he treated us and helped us score some really awesome furniture. We bought a temperpedic mattress today and he really hooked us up! :) thank you Ashley furniture
Excellent sevice...great team of gentlemen who put it together. Help in making my selection from Julianna..she was really nice,patient and knowledgeable....
Busy place
I wish I had looked at all the reviews before I went and made a purchase at Ashleys Furniture.DO NOT BUY furniture from Ashley's! When I went in the sales people were very friendly and the salesman told me if I had any problem to give them a call but when my dining room set was delivered the panel was loose on my dining room table and the bench that I bought to go with my dining room table cracked five days later! I repeatedly tried to get a hold of customer service , you won't get a live person on the line... EVER . I had to drive back into the store to put in a complaint then they said they would send out a technician for the issue when the technician arrived at my house he said he was going to send the nuts and bolts to go to the table through UPS and that I could assemble the table myself otherwise I would have to wait probably another couple of weeks! Then when I showed him the crack in the bench he said oh that's not on my work order you're gonna have to go back in and put another complaint and he said this happens with these benches all the time because there's no support on them!!Really wow your salesman is telling me that it's not a good bench then why sell the product??! Really regretting doing business with them. Just got back from Ashley's and Colton to go complain again about what was going on with my furniture and this time I was helped out by a customer service representative by the name of Roxanne went above and beyond to take care of my problem thank you so much Roxy! Because of her I'll give them two stars
If I could give zero stars I would! I purchased a set of couches from Ashley furniture about two weeks ago. First off, I needed to change my delivery date because my work schedule changed and I could not get ahold of them to change it. I called several times, left three voicemails and sent two emails with no response at all. Then when my couches were delivered they made a huge scratch on my floor! The couches don't recline like they are should and Ashley Furniture doesn't want to allow me to return them. I'm going to report them to the better business bureau and seek legal advise.
Went to get a mattress and Steve the salesman was courteous and friendly and the manager also helped to get us a deal.
I rarely give reviews as I really like to work it out with everyone before I go this route. My experience with Ashley has been a nightmare so far. I ordered a sectional early May, and after 2 delays, I have only been delivered one piece so far. I was set for a noon delivery today, which was confirmed yesterday, and after a no show, I called to find out my delivery was pushed back another month . I understand there are delays, however, why hasn't anyone from company called to communicate the changes? I continue to call to get stay on delivery, only to be told date moved again. In addition to this, the customer care center is rude and completely lacking in any form of empathy and understanding.
I order a 70" tv stand on June 19. I pick it up on June 21. Once I open it to put it together found 3 pieces defect from factory. They send some guys for rapair but they did not do anything they didnt even know what they where doing. They schedule a tech to come on June 30, my wife had to unpack the defect items cause they where not doing in it and they where 2 gentlemen to help and unpack heavy items. Horrible technician service. I should of received the parts that where damage already but just call and they said they are back order now I need to wait till August 8. Literlly it takes 2 hole months to received my defective items "Really". FIRST AND LAST TIME I SHOP HERE AT ASHLEYS FURNITURE !
We had purchased a whole new living room set in May and we finally got notice that they'd deliver on July 4, 2020. They brought the furniture in and the delivery men and my family noticed that they brought the wrong loveseat. The delivery men told us not to worry and put the loveseat back into the truck. They took pictures of the furniture that was delivered and asked us to sign for the items that they took pictures of and we did because there was no picture of the loveseat in our home. We were told that a representative would call us within 20 minutes. We never received a phone call. I have been calling all week to get answers and they keep putting me on hold only to tell me they have to call me back. When I finally did speak to someone, they said that our invoice says that the loveseat has been delivered. Ummm.... no!!! Check the pictures! They finally looked through the pictures and said that we were right and once again, they have to call us back. The last time I spoke to someone, they said that they have to wait for the wrong loveseat to be returned to the warehouse before they can send out the new one. It's already been a week since we've been missing the loveseat. We never had possession of the wrong loveseat. We have no deliver date. They have no idea where the wrong loveseat is. I am so disappointed and upset. This has been the worst experience at a furniture store ever. Don't buy from Ashley's Home Store.
I’ve been very happy with the way they attended me and did their best to give me the furniture I want at the best price. Just ask for Sam Franco , Earl the Pearl or the boss Alfredo they’ll take good care of you!👍🏽
Some staff lack courtesy!
I've tried reaching out they no not call back, finally after weeks they answer and redirect my call to tempurpedic customer service about my warranty, when I do not have tempurpedic. Finally filed a claim with BBB.org. Still trying to get a hold of someone about this!
My husband and I went to Ashley yesterday. Not knowing exactly what kind of couches we were going to get. We bumped into sale associate Yajaira ! We couldn't have found a better sales rep. She was amazing asked a couple of questions told us a little about the sales and promotions , and let us wounder off. She came back to find us I told her what I wanted and she made it happen. I'm so glad we had, exceptional customer service. I highly recommend having her as your sales rep. We didn't just purchase our living room set , we also purchased our dining set. Thank you Yajaira
My favorite Ashley’s Location hands down. Every time I’m ready for a update to my home this is the store I choose. If you decide to come here make sure to make an appointment with Daniel C. He’s always helped me find exactly what I’m looking for and for the best price!!
My husband and I went to Ashley yesterday. Not knowing exactly what kind of couches we were going to get. We bumped into sale associate Yajaira ! We couldn't have found a better sales rep. She was amazing asked a couple of questions told us a little about the sales and promotions , and let us wounder off. She came back to find us I told her what I wanted and she made it happen. I'm so glad we had, exceptional customer service. I highly recommend having her as your sales rep. We didn't just purchase our living room set , we also purchased our dining set. Thank you Yajaira.
This place is ridiculous ! I went in to buy a sofa , the sales guy had no idea what he was doing and I swear he must've been on something. We were about 90% done with my order when he told him to give him a minute he was going to help some other customer and NEVER came back! I waited an hour for him to return till I finally got fed up and decided to complain to a manager. The manager finished my order within 10 minutes. Next issue! Delivery! I was told my soca will deliver July 6th, I received a confirmation email and text two days before delivery. I waited all day, when I called for a status they told management had made an error and they did not have my sofa out for delivery. When I was finally transferred to the appropriate department, they told me they don't service my area till Saturday's which is 4 days from the 6th! So no one decided to call me to tell me my order was rescheduled or it was made in error. Instead they made me wait all day for an order that was never going to arrive! Do not order from here , go to ANY other location! I asked to speak to management and of course that didn't happen. Apparently they were answering their phone , total BS! I'll update this when I actually receive my order to see what Catastrophe they put me through that day.
I found what I was looking for and Liz gave excellent service
(Translated by Google) Very good service ... I recommend it with Juan the seller because he explains in detail. (Original) Muy bien servicio..lo recomiendo con Juan el vendedor porque explica detalladamente.
Didn't have the couches or colors we were looking for
Luis Morales was a great help in getting my purchase completed and schedule my delivery. I am hoping the delivery goes as well as my purchase did.
My husband & I have a credit card with Synchrony for Ashley Furniture. I caught some sneakiness on Synchrony's behalf, and I'm thankful I caught it in time. We made our purchases under promotion, which was zero interest if we pay off the purchase by the time the purchase "expires", which is essentially a year from the purchase date. We were led to believe that if we keep up with the "minimum due" each month, we would have the purchase paid off in time to satisfy the zero interest deal. Why wouldn't it if the purchases are set up for zero interest? However, we kept up with the minimum payments & were excited to soon have this purchase paid off with no interest. It could have been such a generous offer! Two months until our purchases' expiration date, & we see there is still a large balance leftover. I called customer service & asked why there is still a large balance even though our promotion was about to expire, & I was told that the minimum payments are not set up to satisfy the promotional purchases. It is the customer's responsibility to remember the date of the purchase, & calculate each monthly payment in time. If I didn't catch this & continued going by the minimum due, it would have taken an extra 30 months to pay it off and interest would have accrued. Inconvenient, laborious, & sneaky! LESSON LEARNED: Remember your purchase dates & do not rely on minimum due amounts to satisfy promotional purchases in time.
Sales Associate Luis Morales was very helpful to us during our purchase of bed and some other stuff. He is able to accommodate our request with a quick resolution with a store manager’s assistance.
This is the worst company I have ever dealt with. They are so willing to take your money, but if you have any problems there's no one to help. I called time and time again, they say they will call you 24 to 48 hours but that's a lie. No one calls back. I went back to the store where manager Hector was not helpful at all, told me to wait for 10 min hour later he still had not come to help me. I went looking for him where he made me wait another 30 min before giving me his "business card" which was a bogus card that just directed you back to a phone that never gets answered. I regret making any purchase here. I will never buy another item here again. Ridiculous service, tbey should not be in business, stealing from customers
Bought 2 living room sets a few years ago and thought I would go back to buy new chairs for my dining room set, ordered online and received 4/6 chairs it has been a month, and my UPS shipment says in transit. Have emailed and called multiple times cant get a response, and my Credit card has been billed for all 6 chairs, i love the chairs but am missing 2, hopfully i can get a response. -Sad Customer Update Edited—— forgot to post I did receive my chairs a bit after my post. Had to call and i guess they got damaged in transit. I was right away sent 2 new ones.
I've been dealing with nothing but issues since I came to this store. If I could give no stars I would. And now I'm getting calls from customers saying my phone number is on their receipts as a call back number? Sound like ashleys has a lawsuit on their hands. They don't answer phones. They sold me a bedroom set with missing pieces. And they sold me a box spring when I didn't even need one. The set had slats thus eliminating the need for the box spring. This place is terrible. Wish I would've taken my money elsewhere.
It was ok,the greeting atmosphere wasnt there...
Great customer service! Main store manager is amazing! Store manager
The two men who brought the kids their new bunkbeds. Were the most professional workers I have encountered in "Years." They had manners, spoke directly to me, and they brought in the kids beds, set them up and were done in 20 minutes. The kids were so happy, as was I. I highly recommend Ashley Furniture. They were professional and friendly frim the time we walked into their store until yesterday when they set up the beds. As a woman and a mother I appreciated being treated as someone of value. Every worker in every department made my purchase a wonderful experience. Thank You!
I went there with a specific set in mind Steven C took a straight to the set. And showed us where the second item I was interested in was and left us while he finished his cell to make up our mind and see the different functions of the original recliner that we were looking at. Once we made the decision we were quickly taking over and our sale was made very quickly.There was a big mixup and they called the wrong phone number to set up the drop off on Wednesday so unfortunately I was a little upset I did reach out to Steve C who was off Wednesday and Thursday. I called to talk to someone in the office and unfortunately they told me that they couldn’t change the date if I wanted to change the date and if I wanted them to put the furniture together I would have to come in and cancel and start the whole transaction all over again. At which time I told the lady if I’m going to do that I’m going to come in and cancel altogether however to what surprise I got was on Friday evening I got a call saying not to call a text that the furniture will be delivered on Saturday between 845 and 1245 they did deliver today at 8:45 they brought the furniture in they set it up and it’s beautiful
I came in Ashley Furniture store with a photo on my phone, showed the photo and purchased what I wanted with ease. I was happy to be served professionally and quickly. Additionally, precautions were taken by the staff there to ensure that safe practices were followed for COVID-19. I would not hesitate to recommend shopping there to my friends and family.
Luis was absolutely amazing !!! The most helpful salesmen I have ever experienced. Not only did me and my boyfriend got want we needed, we also are fully satisfied and excited for what we got. Luis was very informative and answered all of our questions professionally. His customer service was out of this world! We are never going to a different home store again, this experience exceeded any other that we could’ve had. Me and my boyfriend thank you sooo much Mr. Morales!! :)
Buyers Beware if I could give a -10 that’s what I would do. The customer service is terrible you cannot get a person just an automated system that tells you to call 24 hours before delivery for a time frame and I called 12 hours before and it kept telling me to call within 24 hours. I ordered my furniture on May 1 and was told it was on back order And delivery was to be June 24. I missed a call from customer service so I called back and after about 2 hours of holds and several calls I was told at 4:30 on the June 24th my furniture was no longer available and I would have to wait until August 27. I requested to cancel my order and give me a refund and have not heard back. I guess I have to go on another 2 hour hold to try to reach someone.
Great service! Price matched a competitor with no hassle.
Never purchasing from here again. Critical details of my mattress delivery was left out by the salesman Edward. Old mattresses were not removed because they were not in plastic which the driver insisted was to be provided by Ashley’s. And now left to it myself since Ashley’s seems to be impossible to reach unless I am making a purchase. They’re quick to take my money but slow to resolve any issues there after.
Really high quality furniture with big discounts
AVOID THIS " FURNITURE " STORE AT ALL COSTS! they have fake sales like 50% off ! In reality they Jvst jack up the price and put thier normal price and everyone acts like it's 50% off! Better off going to a small bisness furniture store cuz they will take care of you! We had lots of problems with this joke store but here are Jvst a few that coming to mind now... If u have furniture being delivered, be prepared to open yovr house to thugs , felons , grunts & goons! They hire minimum wage drug addicts to lift the heavy stuff to yovr home! If u don't keep an eye on all of them they will litterally steal from yovr home! I had pocket change laying out and noticed it was gone! Then they don't wanna assemble nothing and then u tell them they have to they get mad and do a half ass job! My California King was only put 3 lil cheap wood planks on bottom!!?? What a sham! Speaking of my Cali king bed, I baught and paid for it...... then they tell me it's gonna take 2 months for rails to be delivered !!! Or I can get a king! Wtf?! Anyways, back to the delivery thugs! One of them simple plugged his phone into my charger on my nitestand without asking! And they r so ruff they damaged the edge of my bed frame & walls by proping heavy wood frame on my walls!! No joke! If u get delivery u mvst watch them like a hawk cuz they are a bunch of low life's! Beware! The other thing is I picked the couch 3 piece set cuz it was cushioning and comfortable ! But when delivered they do the old switch and give me the hard cheap foam in my couches! Never again am I buying furniture from Ashleys! YOU ALL HAVE BEEN WARNED!
I went in knowing what I wanted but the online store had none available. The staff found the chair model in the store in less then 5 minutes, priced matched me from the online price and I was out of there within 30 minutes! Great service!
PLEASE look online before buying here!! Our entire house (except the dining room) was purchased at here Ashley's. I give one star because it is beautiful furniture! BUT when it came time to buy our dining room set, we found a BIG ERROR in the company! The 5pc set in store was listed for $1699, the EXACT same model but 7pc set online was $1019. The extra barstools we needed were $250 in store, but $85 online! In store, they are very clear about price matching, and were offering 30% off 60 month financing. So my husband and I decided to go that route since we already had an Ashley's card from previous purchases. When it came down to "how will you be paying for this" we stated the 30% off for 60 months on our card. They said they cannot price match and do the 30% off, and would only finance for 12months. I told them they price matched from their own Ashley's website, and they told me "it's different and we don't combine price matching and discounts." I told them it would make sense if it was from another company but it's not. They then told me I could be charged the original amount ($1699 plus the $250 for each additional chair) and receive the special financing. I asked why anyone would even do that, and they told me because I was paying their price with 60 months, that my payment would be much lower than, paying the online price financed at 12 months. I said "no sh*t Sherlock, I'm a math teacher." And we walked out. I'm so disappointed we didn't compare the pricing of all our other furniture before. Very very disappointing. Will not shop here ever again! Found a similar piece at half the price message me if you want her info!!
11 days ago I purchases a couch loveseat , chair and a half , dinning room table,6 chairs and a room rug over $4000. 1.No room rug was delivered 2. Chair and a half was broke 3 dinning room table had a gouge out of the leg 4.The chairs all wobbled 5. The chairs they sent for the table were to talk for the table you could not sit in them with your legs under the table ( they had 24 and 30 inch chairs ) they sent 30 6. Over the last week I have spent 8 hours on hold to speek to a human. Monday I stayed on hold for 1 he 48 min when a customer service representative finley answered . I told here and had pictures of everything. That was 2 days ago . She said someone will get right back to you.And still nothing . I asked if the store manager would speek to me on the phone and she said he was to busy and he never got back to me either.
It was very easy and quick to place my order.
Such a great place to buy furniture! They are very professional and knowledgeable. I set an appointment and was able to browse through the store uninterrupted. My sales person Chris Duran was able to answer all of my questions. He was very professional! I definitely will be doing business with him and Ashley furniture again. Great quality furniture Great quality experience!
Excellent experience here, for several reasons. I originally shopped online, and had a really hard time connecting with customer service. This is the closest location to my new home in Riverside, so I decided to try shopping in store. I was greeted by Adam Wolf, who addressed my concerns and said he could help. He got right on the phone with Synchrony and resolved my issue with my online order. Then we got started in the showroom. He listened to my needs, making sure to keep my style and budget in mind, and we ended up furnishing my entire new home within my budget. He was clear about what was available now, and what I would have to wait for - He explained shipping costs vs. pickup, and gave me all of the information I needed to make the right decision when it came to my furniture. He offered a protection plan for the furniture in a way that wasn’t pushy, and I appreciated that. Overall, my exceptional experience in store was all because of Adam Wolf. He is the reason why I will be shopping at this location for my furniture from now on. Thanks Adam!!!
The store is big and nice, but if you have any issues with your order it is a complete nightmare to get ahold of literally anyone! The number to the store does not work as well as getting ahold of anyone in general. I called and if no one picks up within 15 mins of waiting you HAVE to leave a voicemail and "you will" get a call back within 48-96 hours. Ive called about 10 times and still nothing and its been a few weeks now. Ashleys has the worst system ever!
Luis Morales went above and beyond Our expectations great customer service. Very helpful and did an amazing job. We will be back and definitely refer our friends and family. Thank you Luis Morales And the Ashley furniture family!
Nor was great and helpful
excellent customer service and Aziza was very nice and helped me get what I wanted for a good deal
If this is on line they have horrible service never answere the phone and never answere mssages or let you know when is deliveries Iam beyond mad I order A matress and foundation but I cant speak to no one to find out when is my order arriveing they have very crapy service
Great shopping experience as usual. Ashley Furniture is always my first choice!
We had Liz help us with getting a new mattress, adjustable bed base and bed frame. From beginning to end she was soooo patient, kind, personable, professional, honest and not pushy. I hate feeling pressured to make a financial decision that I’m not comfortable with and she did the exact opposite. She went over and above to help us out, cater to our specific needs and was so quick while being detail oriented. Liz was completely transparent with everything and made sure our monthly payment was calculated accurately. We have always loved Ashley Furniture and Liz makes it 10x better!
I was a little apprehensive going to Ashley’s Home Furniture Store since COVID-19. I found the Customer Service to be above and beyond. The safety protocols were adhered to. I knew exactly what I wanted. After finding the four items, my store advisor Earl, made sure I was totally satisfied, helped me to stay in my budget , honored the on line discounts and sent me on my way smiling. Love Ashley’s and have been going here for two decades. Best in the Inland Empire.
Going into this Ashley's store felt like going to buy a new car, the salesman are way too pushy and are just trying to make a sale and not give you the best price that they can give you. their just trying to make a sale so don't look for any help from this Ashley store for a good price because their prices do not match their online prices
This place has the worst service I have ever experienced, bought a $7000 bed and the 3rd party driver damaged plants and scratched stairs. They were also supposed to take old mattress and box springs and driver showed up and said it's not on his list to take. Called customer service the. He tells them it is damaged with bed bugs, I show up to house and says he has no room on truck. The customer service office was a joke. They will not send me the pictures he said he took and they left without us signing anything and not showing us how to use the adjustable bed. No booklet left nothing. Very very disappointed. Do not expect anyone to call you back or help yo
Our salesperson was very incompetent and slow. He left us during our scheduled appointment to tend to other customers. We repeatedly told him we were ready to check out and were left to wait for a very long time. He did not seem to know the inventory in the store. He repeatedly spoke in Spanish to other employees in front of us which was very rude as we are not Hispanic. We’re in America. Speak English. All in all, we are left unsatisfied. The manager, however, was a breath of fresh air in a room full of farts. He was great. But overshadowed by Luis’s incompetence.
This place has the worst service I have ever experienced, bought a $7000 bed and the 3rd party driver damaged plants and scratched stairs. They were also supposed to take old mattress and box springs and driver showed up and said it's not on his list to take. Called customer service the. He tells them it is damaged with bed bugs, I show up to house and says he has no room on truck. The customer service office was a joke. They will not send me the pictures he said he took and they left without us signing anything and not showing us how to use the adjustable bed. No booklet left nothing. Very very disappointed. Do not expect anyone to call you back or help you.
Nothing but a really bad experience at this place. Me and my wife bought a bed just a little over a month, we were missing a part to actually put the bed together an guest what we got? The same part we already have which is the headboard, only now we got two headboards and no bed. Thanks ashley furniture, after a month we still don't have a bed. Don't think we'll be buying anything any time soon.
Purchased a serving table from your company. Then found it cheaper somewhere else. Tried calling via phone. No answer. We were calling to see if you price matched but the phone system would hang up on us. So we ended up retuning this product.
Sam helped me with my purchase. I was in and out in about 30 min. Great customer service and quality.
Raid(Ray) was amazing, we just purchased a new home and was nervous about which design schemes to go with. I showed Raid photos of our new house and he jumped right into action! I didn't need to say or do much because I loved everything he picked out. Raid also explained why items went perfectly and others would clash. Everything went perfectly from the very beginning even to the end with financing! I've already referred a few colleagues to Ashley! Thank you for making my experience so memorable!
My husband and I have had the best experience at this Colton location. We have been provided with amazing customer service by our sales associate Joseph Avalos. He has helped us select beautiful furniture for our living room and has been extremely patient with us. I highly recommend this store to anyone shopping to furnish their home. Thank you Ashley furniture and Joseph!
The sales associate, Sara, was amazing.
Zack at the Colton store did an amazing job for us. He worked hard and always communicated back to us quickly. As for the costumer service center calling us back to take payment information, that is a different story. Took them about 2 weeks to finally make contact. Zack was able to get customer service to finally make contact. Thank you again Zack!
My customer experience was great! I was shopping for a more modern sectional couch and tables and found exactly what I was looking for! Ashley’s has so many options to choose from and the service was also great!
Beautiful furniture. Great customer service. I trust Ashley furniture more than any other furniture store.
Wife and I ordered a 4 piece sectional, matching nightstands, and a dresser on May 19th with the expected delivery date of May 31st. On May 30th I received a confirmation text and phone call verifying our delivery for the following day. On delivery day (May 31st), we received an unexpected call saying our furniture could not be delivered due to a truck breaking down. Once I got ahold of the delivery warehouse Sunday afternoon, Veronica explained that we needed to pick a new delivery date, and we chose Saturday, June 6th. However, while I was at work on Monday, June 1st, I received video notification via my Ring doorbell with footage of Ashley’s attempting to deliver our products!!! We never agreed to a Monday delivery because my wife and I both worked that day! Once I eventually got ahold of the warehouse on Wednesday (after ridiculous hold times), I spoke with Veronica again, and she explained that our furniture was given to the next order since we weren’t home for the Monday delivery attempt!! Ashleys gave our furniture to another customer after they screwed up our delivery date not once, but twice!!! I went into the store yesterday and spoke with Hector who’s an assistant manager. He heard my frustration but I was rather surprised that he could care less to lose our business.. Ashley’s is not the logistical industry leader like they flame to be. What a disaster of a company.
Adam Wolf helped us Awesome customer service the best experience very helpful. No complaints.
The customer service was horrible my wife was not happy with the table and they would not let us return it and no call back at all
Wife and I ordered a 4 piece sectional, matching nightstands, and a dresser on May 19th with the expected delivery date of May 31st. On May 30th I received a confirmation text and phone call verifying our delivery for the following day. On delivery day (May 31st), we received an unexpected call saying our furniture could not be delivered due to a truck breaking down. Once I got ahold of the delivery warehouse Sunday afternoon, Veronica explained that we needed to pick a new delivery date, and we chose Saturday, June 6th. However, while I was at work on Monday, June 1st, I received video notification via my Ring doorbell with footage of Ashley's attempting to deliver our products!!! We never agreed to a Monday delivery because my wife and I both worked that day! Once I eventually got ahold of the warehouse on Wednesday (after ridiculous hold times), I spoke with Veronica again, and she explained that our furniture was given to the next order since we weren't home for the Monday delivery attempt!! Ashleys gave our furniture to another customer after they screwed up our delivery date not once, but twice!!! I went into the store yesterday and spoke with Hector who's an assistant manager. He heard my frustration but I was rather surprised that he could care less to lose our business.. Ashley's is not the logistical industry leader like they flame to be. What a disaster of a company!!
Our experience was very satisfied and the our salesperson that they appointed us was very helpful and made us feel comfortable with his information on all our questions we had for him.I would recommend Mr Danny G.
Y'all ok...but your selection needs be bigger.
I had a great experience at Ashley! My sales person was Luis Morales. Luis is so patient, not pushy, gives you space, but always available to answer questions. He made sure to get me a great discount and even treated me to an iced coffee! Ashley and Luis have both earned my future business!
(Translated by Google) The person who looked after us very well but the things I bought a room with its tables and 2 full mattresses but one came out bigger than the other and they did not want to change it Mrs. Connie from the Colton store told us that we were lucky that we grab one to the size and that the other is bigger because the mattresses are always two inches larger than the standard size and that the problem is our beds (Original) La persona que nos atendió muy bien pero las cosas que compré una sala con sus mesas y 2 colchones full pero uno salió más grande que el otro y no me lo quisieron cambiar la señora Connie de la tienda de Colton nos dijo que corrimos con suerte que agarramos uno ala medida y que el otro más grande es porque siempre los colchones son dos pulgadas más grandes que la medida estándar y que el problema es nuestras camas
I bought a dinning table from them and it arrived damaged. They sent out a service tech to inspect and he told me I shouldn't have a problem exchanging it and to wait for them to call to let us to let us know when they will have one available. HE LIED TO US. Got no call. I had to call and they are saying we can't return or exchange it. DON'T BUY FROM HERE. THEY WILL SELL YOU BROKEN FURNITURE.
This Ashley Homestore was great. I got some real quality furniture and the 2 people helping me Danny Gutierrez and the manager Francisco Leon really went out of their way to get me a great deal. Thank you guys for all your hard work in getting me the beat deal. If you're needing some good furniture and looking for the right people to help you with it, I highly recommend these 2 guys.
This is our 5th time here and we come with Yesenia Vallejo. She's amazing!!! Her customer service is outstanding, she's patient, informative, and has a great personality. We have reccomend a few of our family members to this location, but only because of Yesenia's attention to her customers. Will definitely come back for more items. Thank you Yesenia!!
Staff was professional and informative. They know their inventory expertly
I do see tons of bad reviews and I understand why. I also had a horrible experience with one of the sales rep that is not worth mentioning. However, I do like to give second chances and I'm happy that I did. My sales rep was Yesenia Vallejo and WOW!! Her customer service was beyond exceptional. She was patient with us and informative. She did not pressure or tried to scam us. Call the store, make an appointment with Yesenia and see it for yourself.
Very friendly representatives. Made us feel welcomed and worked with our budget to help us get the style of furniture we needed.
Safe with the virus
Walked in knowing what I wanted just needed the right price and I got that so walked away happy and the wife will sure be happy once our new bedroom set arrives
We recently bought a bed on April 29 and only the rails came on the 13th, almost two weeks after the delivery date, May 1 , but only the rails. they didn't think to bring the headboard and footboard when the rails were delivered it has been 6 days since the rails came and the rest is still not here and it said it was going to be delivered on the same day as the rails but it said that for 3 days in a row instead of going forward it now says in transit and i am just furious that they did not think to bring them on the same day i am only giving this 2 stars because we really needed a bed because i sleep on two mattresses stacked up on each other and i may be over reacting since others have more priorities but still i just hope it does not get damaged seeing other replies we will most likely never buy from Ashley online ever again we will next time go to a real store disappointed : Edit it says the headboard/footboard is here but it isn't they lied and it is not here i am confused and we can't even contact them because in est ashley isEdit 2: the frame just came earlier than expected it has a small crack on the footboard but i am just happy it was delivered on schedule
I want to thank Jahaira for being patient and helping me process my home decor order today, even though she was not schedule to work!!! Thank you Jahaira, you are great! I really appreciated your time!
We recently bought a bed on April 29 and only the rails came on the 13th, almost two weeks after the delivery date, May 1 , but only the rails. they didn&'t think to bring the headboard and footboard when the rails were delivered it has been 6 days since the rails came and the rest is still not here and it said it was going to be delivered on the same day as the rails but it said that for 3 days in a row instead of going forward it now says in transit and i am just furious that they did not think to bring them on the same day i am only giving this 2 stars because we really needed a bed because i sleep on two mattresses stacked up on each other and i may be over reacting since others have more priorities but still i just hope it does not get damaged seeing other replies we will most likely never buy from Ashley online ever again we will next time go to a real store disappointed : Edit it says the headboard/footboard is here but it isn&'t they lied and it is not here i am confused and we can&'t even contact them because in est ashley isEdit 2: the frame just came earlier than expected it has a small crack on the footboard but i am just happy it was delivered on schedule
***WARRANTY SCAM*** ***POOR QUALITY FURNITURE***We purchased dining and family room furniture in December 2018. At the time of our purchase, the sales rep (Philip S) convinced us to buy a very expensive 5 yr warranty ($1999 but he gave us a "great deal" at only $599). He assured us this warranty would cover EVERYTHING! We just couldn't go wrong with this warranty! So we got sucked into buying it along with the rest of our purchase. The delivery process was clunky at best - the media cabinet was on back order and we never received our rug, etc. Half of the chairs had significant problems upon delivery but finally we settled in with our new furniture. 14 months later - the backs of the dining room chairs pop off when someone sits down, even with minimal pressure. The fabric on our couch cushions is "pilling". Guess what? NONE OF THIS IS COVERED UNDER WARRANTY! So frustrated - we never buy warranties, stupid and naive that we fell for this sales scam. Total waste of money. Shame on Ashley for promoting this warranty.
Stephen is the best
This location is the biggest in the nation. They're display room is hugeeeee and with so many options to fit any style. We bought a living room set and a bed room set. Our sales representative was Yesenia, super sweet, not pushy, friendly, great personality, and willing to give us the best deal possible. I highly recommend asking for her or making an appointment with her. Tip: they price match to any website. Tip: you pick up same day from this location. I I reccomend 2 customers already to them and they both bought a few sets. Definitely, visit them, ask for Yesenia!!
Management don't know what's going on!! Salesman completely lost. 1800 number promise you things they couldn't deliver. Ashley customer service awful.
I read all the reviews and nobody spoke about Lizabeth. I am not surprised. She was very helpful, very accommodating, she said here's my cell phone number text me anytime, just not past midnight, I had one customer do that.All was super great until we decided to buy. We did the whole deal and then when our order arrived it was the wrong color. We text Lizabeth and she asked if we declined it when they delivered the furniture. I said decline?! What?! What does that mean? Because basically it wasn't her problem if we didn't decline it. I was texting her during this time and I did not understand what she meant so I called and it went directly to voicemail and then she text me immediately after to go to customer service. I was upset that she couldn't even explain it to me and so we got ready real quick and went in to the store and they said it was nonrefundable. Flat out. I said but they delivered the wrong color furniture! Only to find out that they discontinued the color we wanted and only had grey ones. I asked for Liz and she came and spoke to the nice lady helping me at customer service and we were across them but Liz wasn't even looking at us . She was speaking to the customer lady 1 foot across from me about the situation and didn't even look to face us. She was telling the lady what the issue was and I was saying no, that's not the case. And she kept talking not facing me and the customer service lady was like, she is saying no. The lady was basically saying she is right there. But the fact that she was across the counter from us and did not even look at us to discuss the issue was real messed up. I mean she sold us the merchandise and we drove all the way back to Ashley's. Why can't she explain the issue to us? Instead she spoke about us directly across from us. I then asked where it said the stuff about the refund and that we didn't realize it so I wanted to see it. And rudely another male employee behind the counter said that they weren't entitled to tell us & that it was on the back of the page somewhere & picked up a sheet of paper and pointed at the back. At that point I already understood that it was nonrefundable, that was my bad for not asking. Although we received the wrong order and that was still messed up though. So then I asked for a Manager just to share the fact that I didn't realize that but what could I do. I wish Lizabeth shared that information with us. I wanted to let the Manager see my texts from Lizabeth and tell her that we got the wrong color couch and now nothing could be done. I wanted to tell the Manager that we weren't informed that we could deny the furniture when it was delivered. But she said it was common sense. I asked how it was common sense when we could not see what color the couch was because it was wrapped up. It was not visible. She had no answer. She offered to give us 300 to shop around the store for our inconvenience and ofcourse I took it, but again she stressed that next time not to receive it because it was common sense that we do not receive the delivery if it was the wrong one. I didn't get that comment of hers because the couch was not visible at all. What was I suppose to do? Break the box open when delivered and check on the color beforehand? I checked the item number to confirm and it was the same but apparently not the correct color. And this is a big investment we're talking about here. This was over a grand. But now I know to open up the boxes when delivered Well that situation sucked but Edward helped us get 300 worth of end tables and that took no more than 30 minutes. And Edward told us that the items were nonrefundable blah blah blah! I'm like thank you for informing us and that we already knew. We found out the hard way. Before ordering with Liz we came for 3 hours on a Saturday and then 4 hours the next day. She was always busy with other customers even though she made an appointment with us for Sunday. At 11am. When we were driving home my husband and I spoke to the kids about business ethics (our parents both own a couple of small local businesses), we spoke about greed and how Lizabeth was greedy. Not relevant but we explained the difference between greedy and stingy. We spoke to them about business ethics and tfw importance of not being like Lizabeth from Ashley Home Goods. Once the deal was locked she ignored us. And I hate to say but I was glad that the kids witnessed all that.
GREAT DEALS THERE
Okay so I bought a dining room table set and a coffee table. Let me just tell you, we are pretty gentle with our belongings but there are so many dents and paint coming off from just wiping the table with a non harsh chemical cleaner! I will never buy from Ashley's again. We've had this furniture for 6 months and it is becoming like this. I have high end furniture I have had for 10 years without a single scratch. What does Ashley's make their furniture out of? Foam?
I'm completely disappointed with this company!I bought a $1500 couch with insurance that I paid extra!My couch felt like it was broke, I thought they would replace it! But to my surprise they sent A Person to repair my couch & it still makes noise when we sit on it!It's so embarrassing when I have company to visit & they sit on the couch! I will never buy from this company & I won't buy the insurance! UNHAPPY CUSTOMER!
*Buyers Beware* If you decide to go to any Ashley Furniture store know that THEY DO NOT ACCEPT RETURNS. I had a concern with a fabric color in store, but purchased the item anyway and had it delivered. I immediately discovered it was less gray and more of a bluish green hue with some gray. My sales person who did not disclose the No Return Policy prior. I explained I wanted to return the items and all but one was still wrapped, but she could do nothing. I had to file a claim with corporate which was denied because the item was not considered defective. I asked for a regional manager since the store manager could do nothing. I never received a call. I will never purchase there again. This has been at $1600 nightmare.
I wanted to complete my bedroom set so I ordered a few items. I have made several purchases from Ashley and have never been so dissatisfied with the quality and service I received. First off, I received my chest with parts falling apart off the track when opening the first drawer. Secondly, purchased two side dressers only received one and other been in transit for a week. So I've been calling customer services only to be left on hold forever. If you leave a voicemail and wait for someone to call you it never happens. There is no excuse for this type of service.
Thank you very much Danny G, for your great customer service. Would recommend you to all my friends and family.
Danny G was super accommodating and got me a great deal. I’m excited to furnish my new home.
Great service, Danny G helped out with best prices available.
We made an appointment online to go to the Ashley home store in Colton. It was very simple. Our sales representative was Danny Gutierrez. He was very friendly, helpful and was able to get us a great deal on everything that we needed. If you like Ashley's furniture and live in the inland empire, I highly recommend going to the Colton store and asking for Danny.
Danny was very knowledgeable and friendly. Provided guidance without pressure.
Danny G was awesome to work with! Made it easy to find a set of new couches Very helpful! Ask for him when you come in!
I went to Ashley’s Furniture looking for a bedroom set. Danny G. Was the sales rep who helped me. I must say hands down best experience I’ve had looking for furniture In a long time. He was knowledgeable on the products that I was Interested in. Danny was very professional and kind and made my shopping experience very pleasant. I highly recommend Danny G. For any of you looking for furniture. I promise you won’t regret it.
Danny Gutierrez and Yolanda De Avila were amazing to work with on two separate visits, and really helped my family get a great deal. Both were friendly, courteous, and honest during the entire process. I'll definitely be asking for them to assist with my next purchase.
Ask for Danny Gutierrez. He is amazing! Have been going to him for the last year when purchasing my furniture at Ashley’s. He’s helpful, attentive, professional, and gives you your space while you shop.
Im giving 4 stars only because the 1st time we came we spent about 2 hours looking at EVERYTHING and unfortunately didn't have a great experience. The emoplee was kind but his manager was very rude to us. Also other employees followed us around the entire time and wouldnt give us space. Felt a little judged and not taken seriously because we are a younger couple even though we were willing to buy an entire bedroom set and new mattress. But we decided to go back and work with someone else because we did find exactly what we wanted that day. And we are so glad we did! Mario Martin made us feel comfortable and gave us plenty of space to look around. He answered everything honestly and NEVER pushed us in any way, unlike our 1st experience. It was such a pleasant experience that we ended up buying extra items. If you want someone with great people service and who is very kind ask for MARIO!
Bought my furniture set on April 16 with a scheduled delivery date of May 9. Had 2 confirmation calls about my scheduled delivery and times. Had a knot in my stomach that something wasn't right. Contacted Ashley furniture about my delivery status and they inform me that they don't know what happened but my order will not be delivered today. I'm so disgusted that I took a day off from work in order to accept my delivery. The fact that they said they didn't load it in the truck and have no clue what happened is blowing my mind away. Their website is horrible, doesn't update anything about your orders, just says pending. After being on the phone for over an hour, I just got a "we'll we need to deliver your furniture another day" After my furniture gets delivered I will never shop withAshley furniture again. I hope others will have a betterExperience than me!
I am very disappointed with the customer service we have received from Ashley furniture. Unfortunately, because we cannot go into a store to resolve our issues we are stuck with the broken drawer (chest of drawers) and an issue with our mattress. We have tried over and over and over again via phone calls and live chats with no resolution. I have always loved their furniture and have given them the benefit of the doubt during this time of COVID-19, but that doesn't excuse their lack of response and resolution. Sadly, I cannot endorse a company that doesn't help it's customers.
My favorite place to buy furniture every one is very attentive to our needs. My husband and I went back again in 2020 to buy a living room set, so Adam Wolfe helped us find exactly what we where looking for within our budget. I was very great full for his kindness and attention toward us. We highly recommend him!⭐️⭐️⭐️⭐️⭐️
Do not makes purchases from the Colton store or schedule delivery from the Colton warehouse. Ashley does not follow COVID-19 guidelines. Delivery people arrived, no gloves, no mask, no precautions taken. This company does not care about their customer's health. Not only that, we paid for assembly and they tried to drop the furniture in the back yard and attempted to flee without assembling it. Every time we order something through Ashley, there is a problem. They schedule delivery and call you the morning-of to tell you it's back ordered (this has happened multiple times and appears to be a trend). This company has no respect for their customer's time. Another issue that appears to be the norm with them is deflecting blame from the store to the warehouse and vice-versa. When there is something missing from a delivery or an issue, they appear to be taking notes but the next time someone from the company follows up with you, you must explain all the details all over again, every time. The quality of their furniture is nice, but the customer service leaves something to be desired, especially not taking any COVID-19 precautions during deliver, and this is why, ultimately, we opted to give them two stars. Do not work with this business until after the pandemic is over, do it for your health. Do it for your family's health.
Would give it a. Negative rating if I could. Delivery is a mess, customer service is HORRIBLE. SAVE YOURSELF THE HEADACHE.
I purchased furniture last month and I had something arrived damaged and have repeatedly tried to get a response from customer service and still nothing weeks later. Very disappointed with my purchase and will not recommend Ashley.
I bought from them olmos two year ago and my furniture is not complete yet
Do you self a favor and take your business and money somewhere else. This company has the worst customer service ever no accountability for their mess ups and will screw you over. Ridiculous how they could take almost 30 days to get your furniture out and still not get it right. I have a bed that I purchased from them sitting it in my home unfinished because it’s missing parts, was told it would be taken care of in three days, Witch has now turned into weeks, customer service is just giving me the runaround refusing to make things right. Awful business practice.
very poor quality of furniture I will never return to this store and the prices are super expensive
I really hope the quality of furniture is better than the quality of service your call center provides. I spent a few thousand dollars on a living room set that was to be delivered. Delivery was 2 weeks out, not a big deal. The carpet was on back order when the furniture arrived and was supposedly going to be FedExed 3 weeks later. Still not a big deal. I get a text to confirm that the carpet was going to be delivered by Ashley in 3 days. Several hours later I get a voicemail from someone speaking too fast to completely understand. The last bit of the message that was audible said the order would be delayed if I didn't call back. I call back and get the same person who left the message. Apparently she really hates her job and can't comprehend basic customer service. She and her colleagues were laughing and joking about their script until eventually hanging up on me. I called back again and demanded a supervisor but shockingly enough, there wasn't one. I asked for a voicemail and to my surprise had to explain what a voicemail was because she didn't grasp the concept. It's too bad I couldn't get a name... but, although her supervisor didn't have a voicemail, she did. I called the direct number back and was able to get her name clearly.
I regret buying here. The sheer fact I need to do it online is annoying. Thanks for nothing Ashley. I’ll never be buying from you again. Ever. Rather pay higher interest at La Curaçao or something then be with you guys....
This is my very first yelp review. I am extremely disappointed in this store! How are they considered 1 when they have such low ratings. Be aware that you cannot return items. Once you sign, you are stuck with your items. You do not have 30 days like most stores to return. They do not stand behind their products! Do not sign anything unless you are absolutely sure. We were not warned of this when we decided to buy furniture here. I should've read reviews before shopping here. We just wanted to return or exchange an ottoman. They wouldn't work with us at all. The rest of the furniture we were happy with but I don't understand why you can't return something if you aren't satisfied. Buy your furniture from somewhere with great customer service- Not from Ashley Furniture.
Cheap furniture. You get what you pay for.
Go see Angela she was very sweet and helpful
Adam W. The sales guy was really good kid he help us out alot wasn't planning on getting anything but I did nice store thank you
Angela was our sweet sales associate we were lucky to get! She went above and beyond for us and I don't think we would have left as satisfied as we did if it weren't for her. She was so helpful, knowledgeable, patient and kind. We went in kind of dreading the whole process, and hated the thought of dealing with a pushy salesman. Ask for her when you walk in, you'll be glad you did! Delivery process also went smooth and we're very happy with what we got!
Angela was our sweet sales associate we were lucky to get! She went above and beyond for us and I don't think we would have left as satisfied as we did if it weren't for her. She was so helpful, knowledgeable, patient and kind. We went in kind of dreading the whole process, and hated the thought of dealing with a pushy salesman. Ask for her when you walk in, you'll be glad you did! Delivery process also went smooth and we're very happy with what we got!
Come on down to ashley furniture Angela the sales rep helped us out and knows exactly what shes talking about
If I could give Ashleys' a zero I would. I typically don't like leaving negative comments or reviews. But out furniture buying experience was overwhelmingly negative. Besides Earl, our sales representative, he was amazing and extremely helpful. But within the two weeks wait time for our furniture, I had to call AT least 3 times to "confirm" our delivery date. I had to wait on hold for atleast 20 minutes for a 4 minute phone call. It was absurd. And it not only happened once, or twice, but three times. The last time I had my husband call, I was so fed up. The delivery was a mess as well. I completely understand that our apartment was too small, and we got a sectional therefore the large part of the couch could not fit though the hall. But the smaller piece could very easily fit through the door. But they refused to even try to fit it. We got a 14 piece living room set and there was items missing from it. We were told there was a rug that came with it. I did not receive a rug. Just so much went wrong, I really hope if you are thinking about purchasing at Ashley's you think about it once again and do your research on it. You will really save your self a MASSIVE headache.
I knewAshley Furniture for a store with great quality furniture since my brother use to work delivering. And recently, my husband and I went in to look for our first furniture for our home we were kind of nervous to find something we liked at a good price( since we were on a budget). Thank goodness the rep. Adam Wolf was there to help us, as soon as we walked in he greeted us with a huge smile and made us feel comfortable and helped us find a beautiful table at such a good price. We’re actually going back this weekend to buy our sofa with him! If your looking for good quality service and good quality furniture I recomend Ashley’s and Adam, he’s very patient and will help you in every way he can.
I went to Ashley Furniture to buy an upholstered bed. When I arrived I was greeted by Adam Wolf sales rep he was very helpful he helped me purchase exactly what I was looking for. He was able to get me a great discount and check out was fast and easy. He was very polite.
Adam wolf was a great help! Helped me choose the right furniture absolutely loved it
Adam Wolf helped us so so much! Catered to all our needs we truly will be back to see him everytime!! Thank you Adam!
I bought my bedroom set from this location about a month ago & I love it! Had the BEST customer service from Adam Wolf! He introduced himself and then let me wander off to look around and came back to find me right when I needed some questions answered! He worked with me and talked about prices and deals and I was sold! Will definitely be coming back next time I need other furniture
Angela gave us a great customer service very nice lady...I will come back and ask for her again.Ashly furniture is a great place to be and shop
Nice very large showroom. They have anything you can think of...... If your in the market for furniture this is the place to visit. Your guaranteed to fine something that tickles your fancy and itches you to buy.
My order was wrong not ONCE, but TWICE. Dispatch was on it ..the actual store and the people that work there are dense. The first order I received the whole bed was wrong. It was "corrected". I received my delivery, and you would think everything was there...hahahaha. nope. I was supposed to receive 2 side storage drawers...they sent one....also slots to hold the mattress that get placed on top didn't even come.. So now I have been on hold with this ridiculous store for 20 minutes. Because a manager needs to be involved. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. I MEAN COME ON.
Great furniture
This is the worst customer service I have ever received. Purchased over $5000 in bedroom furniture. One item had a 10 inch crack in the wood when delivered. Delivery driver set up a technician to come out and evaluate the piece in order to get a replacement. When technician arrived he said he was required to attempt to fix the crack. When he was finished about 3 inches of the crack are still visible. I expressed I would not except the furniture in that condition. He told me to call Ashley in 48 hours to request the replacement. I did as asked and was informed they needed to send a second technician to confirm the problem. I have totally been given the run around. They scheduled a new appointment for the next Saturday. Now it’s Friday and I had not received a notification of a time window to expect the technician. So I call the customer service to get this information and am told there technician aren’t working tomorrow and my appointment is now another week away. My advice is Do Not Except a delivery if there is any Damage. We will never purchase from Ashley Furniture again!
Nice place
This is the worse place to buy furniture there delivery people or none personal very rude they don't tell you when things are broken at time of delivery I bought a complete bedroom set with two dressers they delivered it and installed it . when they were done they asked me to come and check everything ! It looked very nice except , I didn't notice that the lower back part of one of the dressers was cracked , it wasn't a small crack it was a big crack . But it was already place and I couldn't see the back part . My dresser was not moved for a long time until I decided to put new tile in my bedroom . I was notified by No installer that the back part of my dresser was cracked . I called Ashley's furniture and insurance I had purchased for 5 yrs . I was just informed by Ashley's and insurance which is GBs that they will not cover anything ! Just want everyone to know when you buy any kind of furniture from this place make sure you check everything even if you have to have them move it again . so it won't happen to anyone ... I aslo request GBS to refund me back my insurance money that I paid out 239.99 we'll see how that goes .
(Translated by Google) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. At the beginning everything went well, we closed a deal, but always remember to shop around, there are more opportunities to buy furniture anywhere, shoppers should know that they will put pressure on you to buy furniture. As a mistake, he would say "we are just looking around us" as a reminder, keep saying that because you will be pressured again. (Original) Everything went smooth at first, we locked in a deal but remember always shop around, there is more opportunity into buying furniture anywhere, Buyers be aware because they will press you into buying a furniture. As a mistake i would say "we are just looking around" as a reminder keep saying that because again they will press you. Al principio todo salió bien, cerramos un trato, pero recuerde siempre darse una vuelta, hay más oportunidades de comprar muebles en cualquier lugar, los compradores deben saber que lo presionarán para que compre muebles. Como error, diría "solo estamos mirando a nuestro alrededor" como un recordatorio, sigan diciendo eso porque nuevamente lo presionarán.
Don't have a problem with furniture you purchase. They don't stand behind their products.
(Translated by Google) Excellent !!! I love deals !!! Super discount! Very excellent quality! Thanks. !! (Original) Exelente !!! I love deals!!! Super descuento !! Muy exelente calidad!!! Thanks.!!
The sales associates where friendly (Only reason I'm not giving them 1 star) spent over 5k on our bedroom set here and they gave us such a hard time when it came to delivery telling us a date and then not sending our stuff on said date, we kept calling to get an answer on when would our stuff be delivered and they kept telling us different stories until they finally transferred us to a manager who gave us an actual date, our stuff was finally delivered but not until 2 weeks after what was originally "scheduled"
Mostly junk at a very very high price! I don't recommend this place to most people. However I did find an item that I bought at 40% off the horrendous price. We even named our daughter Ashley.
Today my wife and I had the Greatest experience ever shopping at Ashely’s Furniture store in Colton Ca. Muhamad Sara was our sale Associate, who went above and beyond in every possible way to make are buying experience painless and amazing at the same time. He was friendly professional and very knowledgeable in every way possible about what we needed and wanted. He knew his products inside and out. He never said no or I can’t in pricing of products, and no matter how many times my wife changed her mind, he was very patient with her, wants and needs. Muhamad has a 10 out 10 on my salesman scale. Thank you Glenn Nicholas 02/24/2020
This place doesn't even deserve one star. Definitely my worst experience ever the customer service is horrible. I had 2 orders and i canceled one only they canceled the wrong one after giving them the order number i wanted canceled. 6 phone calls and 2 yeips to the store my order is now completely fucked. With orders being canceled and then reactivated to being told i had to repurchase everything which i did and now im back to two identical orders charged onto my credit card and no one does shit to do anything just telling me i have to go in store and then i have to call online back to i have to call somewhere else. Save your money and look elsewhere if you get headaches easy
Where do I start? I purchased a bed and mattress to the tune of approx $5200. This included a delivery and set up fee of $349! I was told that our old bed would be taken away as long as we bagged them, which we did. The delivery guys only took the mattress as they wrapped it in the plastic from our new bed but refused to take the box springs, stating that the plastic was too thin. What?? I bought mattress bags from Home Depot and I was not told that it needed to be a certain type or thickness. I immediately sent a text to our sales person Lizbeth Martinez and also notified that our drawers did not open on our bed correctly. She told me that she got in touch with the delivery supervisor and he would be calling her back and thus calling me back. This was Saturday 2/15. I sent a second text to Lizbeth on Wednesday 2/19 stating how disappointed I was that nobody had gotten back to me, she responded that she would be following up with the delivery supervisor the following day which would be Thursday. It is now Saturday 2/22. We had to dispose of the box springs at our cost and our drawers are still not functioning. During our interactions with Lizbeth she told us to contact her first with any problems to allow her to resolve them first before we contacted customer service.
Best experience yet!! We have bought a lot of furniture from Ashley’s, I’ve been happy every time but so much more this time. We had the pleasure of having Daisy as our sales associate.. she went above and beyond to make us happy with our purchases. I will only deal with her for any future purchases. Amazing experience with her, I highly recommend you ask for her if you shop at Ashley’s, I know I will.
Trying to choose furniture for your home can be stressful especially if it's your first time buying a home. However, Luis Morales was very patient and helpful which made this experience an amazing one for my husband and I!
(Translated by Google) AS ALWAYS YAJAIRA MIRELES IS A SUPER PROFETIONAL PERSON AND ANSWER EVERYTHING AND HAS A GREAT EXPERIENCE AND KINDNESS TO PREVENT THANKS YAJAIRA YOU ARE THE # 1 (Original) COMO SIEMPRE YAJAIRA MIRELES ES UNA PERSONA SUPER PROFECIONAL Y TE RESPONDE TODO Y TIENE UNA GRAN ESPERIENCIA Y AMABILIDAD PARA ANTENDE GRACIAS YAJAIRA ERES LA #1
This place is the worst place to shop at. The customer service is horrible and no one has helped me resolve anything. If you can, support your local small furniture stores because corporate can’t resolve anything. I can’t believe the lack of communication with the workers in this store. I PAID for delivery and assembly and they brought me a damaged bed. So they put it in the “notes” and I never received the damaged pieces. I ended up wanting a different bed so I reordered one. I PAID AGAIN for delivery and assembly and tell me why they didn’t send someone to disassemble the damaged bed and take it away since I RETURNED IT. They brought the other bed I ordered and left it in my living room. TELL ME WHAT I AM SUPPOSED TO DO WITH A BOXED furniture item in my living room. I have tried countless times to reconnect with a representative but no one is aware of this. DO NOT GO TO THIS PLACE, it is the worst place possible. The manager at SANTA ANA, Jose, and my sales man Danny was not helpful at all. He left me to deal with corporate but the delivery department has not helped me. It has been a weeks and there has been no schedule for them to pick up the incomplete bed. JOSE, you run a really bad management at SANTA ANA, I can’t believe this hazard and inconvenience left in my living room especially in a house with kids.
I needed two night stands. A lot sales people standing around joking with each other, looking at selfies on their cell phone and not one could help me. Found what I needed on my own and had to check out with some at the counter. Went to pick up my order and spent over an hour waiting for them to bring to me. It took longer to get the item than to find and pay for it. Only 4 people waiting for their stuff. Not very impressed with customer service.
Best experience yet!! We have bought a lot of furniture from Ashley's, I've been happy every time but so much more this time We had the pleasure of having Daisy as our sales associate.. she went above and beyond to make us happy with our purchases. I will only deal with her for any future purchases. Amazing experience with her, I highly recommend you ask for her if you shop at Ashley's, I know I will.
ATTENTION to anyone seeking to buy from ASHLEY FURNITURE!! Do not buy! Do not accept into your home if you do without full inspection!! I bought a sectional and iwas forced to hire my own guys to pick it up because they required me to have a 12 hour window which I do not have!! Upon arrival at the warehouse in Colton my movers noticed a dent in the box which they brought up to Isaac in the warehouse and he assured them the couch was protected and fine. When they got it to my home there was a huge dent in the couch! They have pictures of box dent and dent in same place in couch. Now they want to Mickey Mouse fix it even after the tech told me the the compressed wood would not hold well with the wood! It is cracked at the base of the couch!!! I'm so upset as it was brand new and I spent more than this is worth plus paid my own delivery guys! I have asked to speak to a manager, they say they're in a meeting and won't even give me the name of the manager to contact! Worst customer service!!! Beware!!
Went into the Colton store today and i was greeted by a woman named "Hyam". At first everything was okay and with an hour of being their i started noticing she was helping another customer other than myself. I felt completely insulted as if my business was not worth her time at all. So i kept looking she eventually came back to me after helping the other customer and starts trying to kiss up to me! Telling me she is the manager and she can give me a better deal than anyone. I told her i am not interested with her help, because i felt she completely blew me off!!!!! I asked another employee if she was the manager and they said No, someone else was in charge. I left Ashley's furniture completely disappointed and went and Spent MY HARD EARNED MONEY AT MATHIS BROTHERS. My receipt from Mathis bros. was 14,876.37 after all said and done. I will never shop here again at Ashley's furniture. this company has liars for sales people and i will be telling all my friends and family to not shop here ever!!!!!
After walking around the whole store looking for my sales person to come back and help me my husband finally found her, to my surprise he comes back and tells me that he finally found her but didn't want to wake her up. This is unbelievable and unprofessional I don't care how much discount they can give me I took my business elsewhere.
Horrible customer service When you pick the value furniture they will make you wait more than a hour and a half
Amazing store ask for the best sale man Ralph!! Such good store you should shop there
Sales people are so rude, ignorant and zero skils.
I'm going to have to personally drive back out to Colton to try and resolve this issue, because they don't answer their phones and if they don't stand behind their products and help their customers I will be forced to pay for something that is junk and I will take a loss and have to make another purchase somewhere else, this is a sad situation because I have limited resources I'm not rich and I work hard for my money. The sad thing is I've only owned these couches since September and the cushions are all compressing down just from regular sitting on them watching TV and the supervisor name Elena whom I spoke with from Ashley Furniture was very condescending and very rude to me not helpful at all which caused me to lose my cool and use a few choice cuss words.they don't want to replace the couch or allow me to upgrade with store credit. I am so unhappy with this sectional
Very helpful staff, gave us plenty of time to consider our options in the huge store. But they were always nearby if we had any questions. Very happy with the outcome, perfect end to a wonderful Valentine's Day!
The show room is nice and the sales people are appropriately nice however when you pay and they have your money then it all falls apart and service is terrible if you don't have your ID they won't give you your merchandise from the warehouse. Today I waited an hour and a half for the warehouse to bring my merchandise to the loading dock, merchandise that I just bought there in person that same day. They refused to refund my credit card saying that someone from the corporate office would call me in three days. I wasted my entire afternoon here didn't get the furniture that I needed and had charges placed on my credit card that I could not have reversed.
The service after purchase is HORRIBLE!!! Scheduled delivery did not happen, no call, no email. FINALLY got a human on the phone 4 days later, only to be informed that they didn't have the correct number on file, although I updated it during the purchase. They claimed the delivery guys called the "wrong" number and were told they weren't expecting a delivery. Duh!!! When asked to speak to a supervisor to file a complaint, I was given a lead and then offered for speak to another lead. They didn't even know the store manager's name. They had to look it up! Sad. Just sad.
Been here twice and I don't know why I keep coming here. The service here is terrible. Everyone is so sweet to lure you in and show you the furniture and then they calculate prices and everything starts to sound good until you sit down and all of a sudden the math doesn't make sense. Customer service is almost nonexistent here and whenever you ask the front desk any questions it's like a pain for them to answer you. The customer service should be A+ from start to finish.
My husband and I had a great experience while at Ashley’s. Adam Wolf was a tremendous help with helping us to decide on what we wanted. We really enjoyed his help and input. He made us feel comfortable. We plan on coming back to pick out dinning table and chairs in the near future. We will be asking for Adam when we do.
Pushy sales people.
Best deals....hands down
Good service good deals
Earl is the man if you are ever in Ashley Colton in California he’s the man to go too. We are on a budget and with his help our dreams came true, even being tight. Thank you for your help Earl your fantastic and such a life saver 💣💯
My wife and I started new couch shopping. We ended up at Ashley's. We found a couch we liked and made a deal. About a week later and a week before the delivery was scheduled, we learned that Ashley's price matches. So I looked up the exact couch we ordered and I found many online. One was $850 less!!! We contacted Ashley and apparently it's a call service center because they have to transfer you to the Individual store. Well go figure and the store will another answer our calls. The receptionist said she made a notes of the incident and she emailed the managers. She said they would price match but the manager at the store has to do it. The manager also has to approve it before the couch gets delivered. Well we were in Colorado, it was a Thursday and the couch was supposed to be delivered on Saturday. Go figure we were never contacted. So I cancelled the delivery and I asked to be refunded the full amount which they agreed to. A few days go by and no refund. My wife drove to the store to meet with the manager to see whats going on. After she argued with the manager, we found out our order was never cancelled. So they price matched for us and they said I'll be refunded the difference and the couch would be delivered on weds. Well it's been a week and still no refund as promised. This company's customer service is horrible!!! Do not buy from here.....
Great selection and friendly staff. Had an issue but they took care of it right away.
I like the store and Pedro really took good care of us. Thank you Pedro
(Translated by Google) Very bad experience I asked for the sofa to buy that they will take it to me and the sofa never arrived until I called like 6 times with different people and they sent it to me like the following week (Original) Muy mala experiencia pedí el sofá que compre que me lo llevarán y el sofá nunca llegó hasta que llame como 6 veces con diferentes personas y me lo mandaron como ala semana siguiente
Poor customer service by both a manager and sales associate. Walked out
Great furniture. Good sale.
Very good experience the sales men Danny Gutierrez was very helpful and had alot of knowledge about every piece of furniture in the store front
(Translated by Google) The manager is exelent person armchairs north emploies (Original) The mánager is exelent person butacas norte emploies
My whole house is furnished with Ashley Furniture. My go to person is Jennifer Lopez she is absolutely amazing at what she does. She is patient, caring, helpful, and super sweet. She goes above and beyond for her customers. I will not go to anyone else and if she is not working I wait until she is.
Although we have had good experiences with Ashley before, our latest purchase has not gone so well. We purchased a sofa and love seat on Black Friday. The sofa was not in stock, so it was back ordered for us with a tentative delivery date of 31 December. The next day, we went online to look at the sofa and love seat again and found the price had been reduced. We called and were told the store would do a price adjustment, which they did. Then we got a call that they wanted to deliver our furniture on 31 December, but we were not going to be home, so we set up the delivery for 7 January. On that day, someone from Ashley called our home phone (we had asked them to call our cell phones) and said “do you know your furniture is on back order?” We told them the store had set up delivery on that day, so we assumed the furniture was in. The person on the phone said the earliest it could be delivered was 27 January, so we set up the new delivery date. Someone from Ashley called our home phone (again!) on 25 January and left a message saying they had made several attempts to contact us, but couldn’t reach us, so the delivery would have to be rescheduled (we had received no other calls). On Monday 27 January, we went to the store and talked to customer service, telling them the whole story. They apologized for the inconvenience and set up a new delivery date on 30 January. They also changed the phone number to our cell phones and gave us a $50 gift card for use in the store for our inconvenience. In the meantime, we have gotten rid of our old furniture and have nothing to sit on but an oversized chair. This experience will make us think twice about going to Ashley the next time we need furniture.
Steven gave excellent customer service
Absolutely AWFUL customer service! Cancelled our delivery without notifying us. Didn't receive one of our picked out add ons,that we found out later was supposed to be given to us on the day of purchase. Had to go back to the store and had to get a completely different item because the one we had picked out was not there anymore! Will NEVER do business with this company EVER again! Definitely NOT my favorite furniture store!
I spent $1,300 on a leather rocker recliner. Within 6 months the rocking mechanism was making a loud clicking noise so I used the insurance I purchased and they decided to give me a new chair even though I just asked for a repair. The new chair had a huge destroyed spot on the leather that I didn’t notice until after they left. I called Ashley and they would only replace the leather on that arm. Well when the leather arrives it didn’t even match!! Now 6 months later the new chair is making the same noise and when I called the insurance they informed me that I was not insured for this chair, they said Ashley furniture was suppose to tell me I had to purchase another insurance policy. Now I am stuck with this broken over priced chair. I will NEVER purchase another piece of furniture from them again. Sad because my whole family room is Ashley’s and I was planning on buying a new bedroom self from them in April.
What a fantastic furniture store there employees and sales were very helpful and friendly and professional '''' thank you Ashley for helping us improve are home.
Cory was really helpful and patient! I would definitely recommend asking for him. He was able to recommend different items that better fit my need and I liked that he was invested. Definitely recommend it here.
I purchased furniture for my house and my sons house. First delivery had damaged furniture. Another 4 hour wait for that to be delivered. 2nd half of order came to wrong address Sales folks are nice delivery folks do not have it together. This is the 2nd bad experience. There won't be a third ! Long story short endeed up canceling the entire order!
Every time we go to Ashley's we always find what we want. Sam Picou was our sales rep & he was so pleasant to work with. He was patient & kind & answered all of our questions. We ended up purchasing our bedroom set & will be back to purchase a few more items. I definitely recommend shopping here.
Excelente customer service
Really disappointed with how Ashley furniture handles their clients. I've never bought anything hung from then in the past. But I thought I'd give them a shot. I ordered a table with chairs, and a right-facing chase lounge with their 5 year warranty. The problem started when the salesperson entered the wrong number when I purchased the lounge. They delivered a left facing lounge. We refused delivery and the delivery person was not happy. He was very rude and condescending to my wife. He treated her like she was a child. He started talking slow, as if he was speaking to a child. He insinuated that we were lying. We requested he leave the box for the table insert. He refused. He didn't clean up after himself, leaving remains of random bits of plastic and cardboard in my driveway and all over my living room. We called customer support and they said they'd have a new lounge next week, so it's fixed. But the experience left a bad taste in my mouth. This was my first experience with you, but it will be the last. If you think I'll recommend you to my friends, dream on. I like my furniture without a side of rudeness and apathy, thank you.
My wife and I had such a bad experience. We purchase a sectionalRecliner sofas and when they delivered the Items,one of the pieces was missing some stitches, we were told it would only be a couple of stitches or staples and if we didn't like it they would do an even exchange. The technician came to the house the piece was actually broken.. we called customer service to have them replace it and told us you already signed there is nothing they can do. So make sure you check your items before you sign because they lie to our faces and they don't care. This is my first and last purchase at this s place. Don't recommend it at all. Super rude customer service!!!
Worst customer service don't waste you time
Got there and had an awesome experience looking for a bedroom set and a mattress. Mo was very helpful and respectful throughout the visit. Offering great deals and hospitality. I will definitely be returning for a dining set 🙂
Lilly Gonzalez, was very professional in the way she conducted herself while helping us with a mattress and chair/ottoman. I was very pleased with her being able to answer all my questions right away. We did make a purchase with her due to her kindness and knowledge. Thank you, Lilly. Ron Price
the store is huge and i had already picked out some items online. i went in and Adam Wolf helped us not only see the items in person but gave a few recommendations and it was very impressive because it was exactly what i was looking for. i didn’t have to hunt for furniture despite how big the location is. he helped us stay in our price range. if you go, ask for him!
Excellent people
NO CHANCE FOR IMPROVEMENT
I got a great deal on a dresser. I had to go pick it up at their warehouse in Colton, but it was all good. I got great customer service from the sales girl and the manager.
(Translated by Google) All good I really liked the very friendly staff (Original) Todo bien me gusto mucho el personal muy amable
The store is extremely nice and relaxing to visit. The Saleswoman was very patient and helpful in my search of new furniture. I never felt pressured to buy anything or look at items that I wasn’t there for. Overall, I will be coming back again in the future!
Came into Ashley’s furniture and bought from this nice guy and knowledgeable about the products and fabrics I was interested in. I was only there buying a day bed for my daughter and walked out with it for free and a brand new mattress for me! Definitely a great place to shop at thank you to my salesman Rick C!!
I purchased nearly $5000 worth of furniture from a salesman. He promised no interest for 36 months in order to close the deal. Albeit to my surprise I did not get the 36 months no interest and it was only 12 months. This comes at a horrible time since it's the holidays and I have to come up with $2800 or pay ridiculous amounts of interest. It was a hustler move in order to close a deal and get commission at the expense of a customer. I called the store to speak to a manager, the corporate office and the credit card company. All of which said too bad. I was a loyal customer of over 10 years that will never spend another cent in the store and will let everyone I know the same. I gave one star because zero stars was not an option.
Thanks Zach!! for your exceptional customer service and patience Tina and Josh Q
Was greeted by Adam Wolf and zero pressure was placed on us for him to tag along. We were there for a few hours and Adam helped us whenever we needed it. The purchase process was a breeze and Adam helped out a lot. I highly recommend asking for Adam when you visit the store.
My salesman Adam was very knowledgeable about both the product and financing. I will definitely recommend Ashley to all my friends.
I love Ashley and will always come here for my furniture. My whole house is furnished w Ashley furniture as it's well made and has lasted a long time. In addition one thing that stands out to me is that I had some cocktail tables ruined by paint overspray. I had the warranty but they said they wouldn't cover it. I called Ashley to discuss it w them and the manager replaced my tables. They didn't have to do this and I think it speaks worlds about a company. Bc of this, I will always be a devoted Ashley shopper for my furniture needs. I do not care for the warranty company and was not treated well by them, but I love Ashley
I never thought it would be this hard to get a sectional delivered! My boyfriend and I went in on Black Friday to get living room set and dining set. Fast forward to today (Jan. 3), I still have not received my complete sectional. I will never buy from this store again.
Terrible customer service.
We were immediately greeted by a profesional,Lorenzo. This young man gave us the attention, respect, and space that every consumer deserves. Lorenzo is very knowledgeable at his job and guided us to make great decisions from the start he provided us with his contact information just inn case we had any questions. We were instructed that their is a " good/ better/ and best" sections to the show room and really appreciated the honesty. We spent close to 5 hrs. shopping for our new home and were in no way rushed at all by Lorenzo. If we had a question and he didn't know, He would make it a point to find the answer right away. Thank you Ashley's Furniture for providing Excellent customer service starting from management (Hector) all the way to our sales rep. Lorenzo!
Very helpful staff!
Over the last 4yrs we have filled our home with $10k + worth of furniture from this ashley's store we haven't had any major issues accept for this recent purchase... I've heard of grimy car sales man but grimy furniture sales man is a new thing now. First he said he can do same day pick up so after we purchased we went home and picked up a big uhaul to make sure it all fit. upon arrive at the warehouse they informed us we needed an appointment, which we didn't have.... after talking to managers they said we can wait ..... 3 hours later we were able to get it. Second- our kids bed set didn't come with instructions Third- our $2500 table set was damaged... mind you were having people over for Christmas and NYE our salesman Jacob lied to us and said they will be out on Thursday to fix the damage area but he didn't mention it was Thursday after New Years almost 2 weeks later so we stayed home Thursday waiting to find out it wasn't for another week. I'm very disappointed overall. I'll probably start looking at other companies to get our furniture from going forward unless they can make it right
Ralph Peres was my salesmen and exceeded all expectations of what you would look for in a salesman. Very educated in the store’s policies and inventory. Knew his way around the store very well. He was a pleasure to work wth and made my decision to bring my business back to this store.
If you want to see your furniture in a timely manner DON'T SHOP HERE! I was told my bed would arrive between 6pm and midnight on 6/28. So I disposed of mine with the anticipation that I would have a replacement this afternoon. The mattress never arrived!!! I went down to Ashley in person because they cannot seem to get anything done over the phone. I was told again, we will deliver it "today, between 6pm and Midnight" I waited.... NOTHING!!!!! I will NEVER SHOP HERE AGAIN!!!!!
I purchased a sofa/ love seat set from Ashley's furniture. Less than 5 months later the stitching started coming apart. I called the customer service department, and they informed me that I had one year warranty. When I requested the repair, they said it was a manufacturer defect and the warranty didn't cover it, but we're glad to suggest that I go with an outside vendor and have it repaired, but I would have to pay for it. When I insisted that I was still under the one year warranty, the rep I was talking to said that the warranty does not cover manufacturer defects. Long story short, their warranty is crap.
Adam Wolf was the most kindest and real sales person I've ever met. He wasn't pushy and didn't prey on us like a vulture. He took into consideration our medical conditions when choosing our furniture. When I am going to purchase more furniture he will be the first person I go to for purchasing anything. There should be more people like him in your company. As long as he is there I will keep coming back. Thank you Adam from the bottom of mine and my daughter's hearts.
Spent about $4000 here, I drove down and picked everything up from the warehouse. Same day I called up cause a shelf was cracked. This very educated girl on the phone said there is nothing we can do and maybe you should have paid for delivery then it would've been the driver's problem.
I love Ashley's! They always give you the best deal and they always work with you to give you the best price. Thank you Ashley's
Jacob was great! He was patient with us and helped us find exactly what we needed.
The salesperson Edward was very helpful and kind. The store was clean and easy to find the area we were shopping in today.
I ordered bedroom furniture In November I currently have half of my order. The first time they came they forgot head board and both night stands. So second delivery was set to drop off head board they come and head board is broken and they brought one night stand but it was broken also so they took both back. 3 rd time back they bring head board and new night stand they sent no hardware to assembly 4th time back again they have the wrong hardware . Wednesday will be there 5th time here! There so rude and Unprofessional. Never again will I order from them again my second night stand won't be delivered till January 18!
Cory Nichols made my visit easy, and made sure I got what I wanted at a great price!
Patricia is super helpful and friendly!! She provided us with excellent customer service and made sure our purchase went smoothly! We will definitely come back to see her again for our future purchases!
Employees not as friendly and approachable as Bob's furniture
Great customer service. Lizabeth Martinez was my sales associate for the visit n she helped me get everything I needed, very informative n professional. Excellent customer service.
Good customer service
Edward did a great job helping us find what we wanted and then worked hard on the price. After all that he had to work even harded because they told us we could pick it up on Tuesday but we have a big party planed for Saturday. Edward push hard and we are picking it up on Friday morning! Go Ashley Team!!
I went in for the Black Friday sale, and was told my delivery would be for today and NOONE has contacted me and I have spent all morning trying to reach someone. As soon as I was able to connect with someone it was a call center and he said he would contact the store, but no one is picking up "they must be really busy there" with no resolve. This is horrible service and I don't even know if I'll actually get my couch
It was my first time visiting an Ashley Store (1601 Ashley Way, Colton, CA 92324) and it was an incredible experience. Right when we came in, Earl approached us (my parents, sister and myself) and made us feel welcomed. We asked him what we were looking and he showed various option. Earl was very patient with us, especially because my family is very picky and can ask a lot of questions (and I mean a lot). I’m not to sure, but I think Earl had to take his lunch, after being with us for hours. He clocked out and was with us till the very end of our purchase. I never take the time to write reviews, but this time was different. Earl found us the furniture we were looking for a reasonable price. I just want to take this time thank Moe, Patrick, but most importantly Earl. I will definitely be coming back for all my home needs. Earl if you read this YOUR THE MAN, thank you so much!
Ashley's furniture in colton was a nice shopping experience. They have a nice selection to choose from but the reason i did not give a 5 star rating is because of two things... first the prices were really inflated and they say they have sales prices but really the sales prices are more of the natural prices as compared to other furniture stores. Second thing was the girl at the financing desk really didnt give us much attention. She answered the phone twice while "taking care of us" and then didnt really talk to us, like we were just another number to finish so she can just call next. Other than that the other staff was really nice and helpful.
This is such a large store. Was immediately greeted only to be left by the sales person because we told her we were interested in exchanging something that was purchased for us. She didnt know what we wanted to exchange it for, therefore she lost a sale for being neglectful. Whether they work on commission or not, that was really poor customer service. Maybe another furniture store will provide better service.
Very unproffessional place, they can't look at their inventory to know if something is in stock. They will have you look online yourself on your own device if you happen to have one to see if they have it, or they will have you walk the entire store scavenger hunt for the item. They don't care about loosing a customer.
One star for the appearance of some of the furniture. My first step through the door and I had a sales person literally in my face. I hadn’t even had a chance to step foot onto the carpet. I had to stop because he was that close. The desperation is noticeable. I wanted to browse the dining room sets. The sales person followed us throughout the entire store just watching us at every table we viewed. That was just so awkward and uncomfortable. Low end furniture. The chairs on the floor display were all wobbly and flimsy. Never did he ask to be of assistance. Just wanted to be sure to get the sale. He then interrupts to tell us that he was handing us over to some other person. That guy proceeds to tell my wife that if she lays on a bed for 10 minutes she gets a $50.00 gift card. Sloppy sales. I would have had a much different response to him if I would have heard his corny sales pitch. Just a bad experience we couldn’t leave quick enough.
Great deals.
Terrible service, rude pushy employees, store was clutered and hard to navigate. The sales people here all look at you like a target rather than a person. This place sucks, will not be back again ever.
If you want to be deceived, be my guest. Here's the issue... It is supposedly Black Friday but it turned to be a Blue Friday... Why you ask? I'll tell us: I had purchased a complete Dining table previously for about $2000. And sure enough I saw the same table only doubled in price with a 40% supposedly discount. They will try and act like they give u more n ultimately you'd pay about the same price so no bargain. So they raise Lol the prices making one think a huge discount is being given when it's truly not a bargain at all. So where was the Black Friday deal? Nowhere. Glad I didn't stay up or go so early for nothing.
I went in looking for a sectional sofa. I spoke with a salesman named Sham. I highly recommend him. Sham walked us around the showroom asking us questions along the ways to help us make an educated decision. Sham was very polite and engaged both myself and my wife during the process. We found the couch but the one on sale wasn't the color we wanted. Sham was able to switch the color to the one we wanted and even though the sale wasn't for that color he spoke with his manger and they honored the sale price. My couch was delivered on time. I'm very happy!! Ask for Sham!
Beautiful Furniture
This store is a great place to shop, but when you are ordered any products in this store and they set up a appointment for you to pick up your items between the salesman and warehouses they’re having a very bad communication. Warehouses they say they never have your appointment in the system and you have to wait for many hours to get all your stuff. I don’t recommend anyone go to this stores. The upper management needs to a change on it. I rather placed my order online and deliver to my home.
Went in the store looking for a specific couch and the sales rep helped me right away, I was in and out of there so fast and got my new couch 3 days later!!!!
Adam Wolfe was friendly and helped us with our purchase at Ashley Furniture. He did not try to oversell us on any products or services and was able to provide us with a great deal on our boys bedroom set. I would highly recommend him if you are going to make a purchase at Ashely!
This place delivers new furniture infested with bed bugs and when you call to tell them or to assist you with the problem they cause,they just tell you is your problem not them even corporate or they give you a phone number that's not working. Just stay away from this place if you dont want to have bed bugs!!
I had an amazing experience at Ashley’s Furniture store in Colton, CA. The sales rep, Adam Wolf greeted my mother and daughter as we walked through the doors. Before entering the store, I had my mind made up on the couch that I wanted, but after touring the store with Adam, we found a couch that was less expensive and better quality. I was thoroughly impressed with Adam’s ability to listen to my needs for the product I wanted and provide a deliverable that exceeded my expectations. He was patient, professional and knowledgeable about the products on the floor. He ensured I was completely satisfied with my item before purchasing it. The entire experience with Adam did not feel “salesy” nor did I feel rushed throughout the process. Having a four-year-old tour a furniture store can get hectic; Adam was able to adapt, be flexible and patient with us the entire time. Due to the positive experience I had, I would definitely return and purchase additional items for my home. You can’t beat affordable prices and most importantly superb customer service. I definitely recommend you visit Ashley’s Furniture store and ask specifically for Adam Wolf, he will take care of you!
If I could give a zero, I would. Do yourself a favor, look online BEFORE visiting the store! Better yet, go to another Ashley store! The sales lady we got was rude from the start. She showed us a few pieces of furniture, took us to a computer, then gave a BS answer of "going to check on a sales price". My family and I made one whole round through the entire store, circling back to the front, only to find the sales lady farting around with her fellow coworkers! When she met us again, her comment to us was "so did you find a chair?" The experience got worse when she tried to sell us on a piece, saying it was $300, then discounting to $280, then keeping the fact that the store and free delivery (making us believe we needed to pick up ourselves). Later that night, we saw the piece for $40 less! When we told her that $280 was a bit out of our price range, she turned colder and tried to shoo us away quickly. My wife asked if she could write down the item number for us, the sales lady's response "well you can go back over there and take a picture and write it down yourself." It took every ounce of power not to go off on this sales rep. I have never come across anyone so unprofessional and rude in any form of business! If I had her name, I would gladly give it here, so whomever reads my review, can surely stay away. So instead, I hope this helps as a warning, you're better off giving your business to a store that actually cares about giving a great customer experience. And if you think I'm full of it, take a look, 700+ reviews and this store's rating is merely 2.5 stars...
We had purchased a dining set years ago and needed to replace the chairs. Adam Wolf assisted us without pressure which was greatly appreciated! We bought 5 chairs and was able to pick them up same day! Thanks for your assistance!
Amazing furniture and excellent customer services. Today I bought a tv stand, great addition to my living room and the salesperson was so nice, he really listened regarding all my concerns, his name is Tony Hernandez, as always a great experience at Ashley's store Colton! Thank you
Salesman Rick C is the best. Very professional and helpful. Rick C has a very thorough knowledge of Ashley products and services and helped us to stay within our spending budget. The manager Francisco is also great, professional, and no pressure sales. We are return customers and would recommend Ashley Furniture in Colton to anyone looking for a range of quality and design in furniture and accessories to fit your budget. Financing options and sales are always excellent deals as well.
November 22, 2019, my husband and I went to the Colton location on Ashley Way. When we walked in there was a guy near the entrance with a great big smile on his face. He said hello, my name is Montez, how can I help you. After introducing ourselves, I said we're looking for a Tempur Pedic bed with the adjustable base and a sofa. He said ok, we'll start with the bed first, please come with me. He showed us all of the different levels as well as the comforts. We tried each level and the different comforts. He was very patient with us. Between my husband and I we asked a lot of questions. Montez had all of the answers. I did my research and everything he said, was right on with what I had learned about the product. He exhibited everything we were hoping to get from a salesperson. He has a great personality, he treated us like he knew us, his knowledge about the products was a plus, he's a great listener and last, but not least he worked with getting us a purchase that was within our budget. His manager came over and he too made us feel as if he knew us for a long time. Everyone at this location was friendly and looked happy. We were going to make our purchase next month, but because of our experience, we made our purchase that same day. We have to wait three days for our bed and sofa to be delivered. I know, it will seem like forever, but once we sit and sleep for a few months on our new items, I will consider giving an update for each one. Thanks, Montez and the great manager.
This place delivers new furniture infested with bed bugs and when you call to tell them or to assist you with the problem they cause,they just tell you is your problem not them even corporate or they give you a phone number that's not working. Just stay away from this place if you dont want to have bed bugs!!
Great store with even better service. Our salesman, Montez was very patient, polite and incredibly knowledgeable about the mattresses the store had available. Especially because I was so undecided, he made the process much easier. If you’re looking for a genuine experience from the beginning to the end, this is certainly the location to go to. Ask for Montez!
My wife and I have been looking for furniture for our new home for 2 months. Ashley furniture has so many choices hard to decide. Our sales person Rick C was very knowledgable and patient with us. Rick was able to show us options to fit the type of furniture we were looking for and our budget. Rick and his manager Francisco both were very helpful and helped us meet our needs with purchase of dinning room,bedroom and other furniture pieces. I would like to thank both gentlemen for being professional and helping us making purchase of furniture stress free and enjoyable experience.
Ryan Anderson helped me when I was shopping for a couch and he was very professional and super friendly! He also did not over crowd and was not pushy at all. Shop at Ashley and definitely ask for him!
Great customer service! Thierry Dilan helped us out so much with our entire purchase! We found our sofa, kitchen table and accessories all the same day! He helped us set up easy payments and price matched everything for us as well! We’ll definitely be coming back here for any other items we need! :) We ended up with over $1500 in SAVINGS! 100/10 dealing with Thierry Dilan! MAKE SURE TO ASK FOR HIM SPECIFICALLY. He went above and beyond with all of our requests and we have just made our house a HOME.
Bait and switch. Sales associate lied saying everything is 40% listed price for the pre black Friday sale. Then she rings it up saying the listed price is already discounted.
Friendly staff. Stopped by to look at some couches and the sales guy Zach was friendly without being pushy which is something I appreciate when I'm going to be dropping a couple hundred. Will definitely go back once I'm ready to buy.
I had the best experience buying a new sofa, recliner and dining room chairs. Matthew Portals asked what I was interested in and showed me numerous choices. He was very attentive to my description of what I was looking for and helped me find the items I wanted in a prompt manner. He also took the time to talk with his manger so I could get the best price possible. I would recommend Matthew to anyone shopping at Ashley furniture, you will love the service you get.
Amazing customer service! My salesman Montez was such great help deciding on a bed set. It looks great in my room and the mattress is perfect!. The store was also very clean and neat. Can’t wait to go back to shop for my new house. Definitely telling friends and family to come here too.
This is the place to get all your furniture. Ask for Rosie she is amazing.
Bait and switch. Sales associate said everything was 40% of listed price for the the pre Black Friday sale then when she goes to ring the sale it was the listed price.
BUYER BEWARE! Don't purchase Tempur Pedic mattress from here, go directly to manufacture. We were lied to by sales person Rick Sara, told us we have 90 days to return, or exchange if we don't sleep comfortable. Well first we have not slept good on this mattress paid over $10k. Not able to get anyone on phone, horrible customer service. Over 1 hr waiting on phone was transfered to Luguna store spoke with Votano very rude lady. Attempted to call Colton again NO luck. DON'T BUY FROM ASHLEY STORE! Bad customer service & liars! Sad they claim to be Christian owned, God will deal with them accordingly.
We went there for a sofa. The sales guy was not that knowledgeable on their sofas or anything for that matter. Couldn't answer our questions. I ended up finding what I was looking for luckily but by myself not with their help. I do like that they have a large variety of styles to suit a lot of different tastes so I was able to find what I liked.
Went to Ashley with a friend who was looking for furniture and I ended up buying. We told the sales person not to follow us around that we were just looking and if we found something we would come find them. Of which, they did. I don't like to be attacked when I walk in the door because if I am. . . . OUT the door I go. But when I did find something and was helped, I have never been treated with as much kindness, bend over backwards treatment that addressed every concern and/or question I had. My sales person was very knowledgeable and not pushy at all. The manager was extremely considerate. I can't say enough good things about my experience with this store and for sure it won't be my last. Sherry C.
love the furniture here.. amazing
Customer service employee Pedro was rude!!!
Really nice experience. As soon as I walk in Raid Sara (Ricki) was super attentive very professional took his time showing me couches he had a lot of patience I am really happy with the couches that I purchased . . .
Very pleasant and efficient!
Lorreina Contreras was absolutely amazing! She helped me find the perfect bedroom set. We had complications with the first one we picked out that another sales person sold us and Lorreina made sure everything was taken care of. She was understanding of the situation and did her absolute best to make sure we left happy. I highly Recommend her if you go here she was truly amazing and gives you her honest opinion. She made our journey at Ashley’s incredible. Thank you again Lorreina. We are very happy customers.!
Nice place
La variedad de muebles que tiene, su precio y el servicio al cliente es excelente
One star is to many Don’t Ever shop here save yourself time and a headache. Ashley Colton is the absolute worst with not only customer service but honesty about in stock it's and delivery dates. Not only did the sales person give us the wrong information about pricing but cussed in front of our daughter. When purchasing the items was a hassle we should have walked out then our delivery was not complete with the rest of the order which was our mattresses was not going to come for 9 days leaving us sleeping on the floor. Some of the items actually delivered were unusable due to defect. Now the mattress delivered is not what we picked. I would rather have done without the items. Update upon speaking to Ali the sales man this morning about a return he hung the phone up on me. Continuing the terrible customer service.
Ashley Colton is the absolute worst with not only customer service but honesty about in stock it's and delivery dates. Not only did the sales person give us the wrong information about pricing but cussed in front of our daughter. When purchasing the items was a hassle we should have walked out then our delivery was not complete with the rest of the order which was our mattresses was not going to come for 9 days leaving us sleeping on the floor. Some of the items actually delivered were unusable due to defect. Now the mattress delivered is not what we picked. I would rather have done without the items.
Buying from here has been a nightmare. An hour before delivery they call to say the mirror broke, but they're delivering the rest. Upon delivery and set up they tell me they are missing part of the bed. Since I've already missed work, they told me they would come after I get home. Then they call and say they can't make it. Now I have a dresser with no mirror and a bed with no mattress. Been leaving messages with the store manager ALL day and getting no response. Getting ready to call the bank and cancel the payment. Very unprofessional company. Wont do business here again
(Translated by Google) Terrible service (Original) Pésimo servicio
I went in looking for a dinning room set but was not sure what style would look good in my home. I showed employee Julia Iglesias a picture of my dining room/living room and she was able to help me chose something that would look great in my home. She was knowledgeable about the furniture and patient with me since I was so indecisive. Julia is definitely an asset to this company!
Superb Customer service and the quality of the furniture was second to none. I have to say that our saleswoman Julia gave us by far the best experience we have had buying furniture. Not only did she make us feel at ease with her knowledge and expertise, but we came away feeling like we had won the lottery, because of the deal she gave us. All in all will definitely be back for all our future furniture needs.
Do not buy from them you will never receive your order!!! And once you finally do receive it will be the wrong items. The customer service is crap!!!! They don't do anything to help the customers. They just call and say over and over again we can't do anything about it. They have new people everyday so when you call you can never speak to the same person. Extremely unhappy about this whole process it has been very frustrating waiting day and night for the delivery just to get a call instead saying they switched the date again. For your own sake do not order from them it'll be you that's screwed in the end not them. DELIVERY CAME WITH WRONG ORDER, called customer service they gave me the hardest time trying to get the order correct they are the absolute worst furniture company. I will never shop here or advise anybody to go here and waste their money. They are a scam they use the big companies names as a scam to get people to purchase. They only care about making sales. It's been 3 weeks and I still don't have any furniture. Also their customer service is super horrible. the managers are super unprofessional they are not a good sales person or manager. They did not solve my problem instead argued with me about how I could prevent the problem next time when it was their mistake. They delivered me the wrong item and charged me an extra $600 for it!!!!! Shena and Theresa are the worst managers!!!! I can't wait to call corporate on them.
Very friendly and professional took the the time to shows what we wanted and show us options I wouldn’t go anywhere else I would rate their services a 10 I am very happy can’t wait until I start enjoying my new living !!!!! Ask for Luis Morales he is excellent.
The customer service here is beyond despicable and rude. I was a regular here, before my last order of sofas. I had them delivered and the delivery man damaged my front door, taking paint off of it. With this, I was given sofas, with damage all around in small places. The sofa has wood chipped and foam places I can not reach. I have called many times to regard the issues of the sofa, but I am brushed off and put on hold, to the point they expect me to disconnect. I have also had an instance, to which I wish I wrote down the number of the associate, that I was hung up on. I have many times referred people to come here, but now it is time to take that back and tell them of my experience and what they have done. I was planning on buying more furniture, but I will be doing myself a favor and resort to another place. I wish I was fortunate enough to have read other reviews beforehand, making a wiser decision, and make sure I had never came here. When checking out and making purchases, I have been tended in a rude way. Now when I call, I also get brushed off and disconnected. Not only that, but the lady on the phone had the audacity to begin an argument with me and begin to upper her tone, showing her distress and lack of patience. This review is simply to educate others, who wish to go here, as I will say, DO NOT GO HERE.
Adam was great, made the process easy!
Stay away.. cheap furniture. Very cheaply made. Sales people are liars, ... c'mon, warranty? Paid for it on a kitchen table.. they would not honor... paid for it on mattress and bedroom set, would not honor.. fool me once,,,,,,,,,. But really, terrible place.
We found the perfect couch for our new home with the help of Tony Hernandez! Tony was extremely helpful and definitely made our furniture shopping experience great. We will definitely be back next time to fulfill our furniture needs. Ask for Tony when you stop in.
Run! We had a great experience at the store shopping for furniture. The nightmare started when we received the delivery. We paid for the delivery and only received half of our order and to top it off one of the chairs arrived damaged. When I inquired about the other half of our order we were told we had to pick it up (mind you I paid for delivery). I attempted to call the store to complain and the representative that answered refused to identify himself and refused to allow me to speak to a manager. After several attempts to get his name he hung up on me! Never again will I shop there!
Really nice place excellent customer service.
Everything went well during our purchase of course they're nice when you spend thousands of dollars like we did! My complaint is when they finally delivered my queen storage bed it all went downhill the headboard was broken so they had to take it back we waited that's 3 weeks already waiting for bed ! They couldn't assemble it we waited another week and the delivery team opened the boxes left by the other delivery guys and almost every piece was BROKEN !! he said he couldn't take it back and we have to call the store so on top of leaving me a complete mess in my room and scratching my brand new walls it's been a hassle for anyone to get in touch with us! And calling corporate office is a joke when you call the number is experiencing technical difficulties. . . , how convenient!!!! Now I'm personally going to have to go to the store! I definitely DO NOT RECOMMEND go to aki or living spaces they will actually take care of customers not these good for nothing people!
Ashley's is my go to place when I need furniture. The service is great specially Tony Hernandez! He understood what I was looking for and took the time to show me several options within my budget. He explained the financing options and helped us get a managers discount! Thank you Tony H. !!
Connie was so helpful and patient with me when trying to decide which sofa set to purchase for my living room. Pedro has also played a big part with his information on different pieces of furniture that I had an interest in. A++ store all the way around! Thank you Connie and Pedro for all of your help.
Do NOT buy any children's furniture here!!! In the recent months I spent quite a bit on a new BEDROOM SET for my girls . A few weeks in the bed frame cracked on my oldest bed, she's 12 . While still paying off the furniture , I called and reported the frame, thinking they would take care of it, especially since it was still under warranty. I was told that the frame could not be replaced or repaired because of the way it broke and nothing else could or would be done. Since then screws have come loose from the dressers and it has only been a few months!!! Ashley definitely lost me as a customer !!! We much rather spend our money on quality and customer service.
Outstanding
Store is very nice, but there are sooooooooooo many salespeople....fighting for your business. Too much like buyong a new car... not enjoyable.
Great customer service... Very helpful and friendly...
Bought a couch from this place 2 to 3 weeks ago and paid 70$ for it to be delivered on a Monday and it wasn't delivered until Thursday. 3 days late! Contacted customer support and they were rude and even laughed at the fact that we were upset. Never going to this place again.
Came into the store not expecting to get anything, but Matthew has been it possible for me to get exactly what I needed for my room. He was very detailed and explained everything really well. If you want an amazing deal and customer service experience MATTHEW is your guy. Just ask for him at the door when you walk in, he will be more than happy to help you reach your goals with your budget! Thank you for the great experience Matthew.
Good customer service. Friendly staff.
Love the store. Many selections and beautiful furniture. Can't wait for my table.. LOVE IT
I love my new mattress. It took a minute to pick it up, but it was well worth the wait. Their sale was an unbeatable deal. I am pleased.
Awesome experience! Better than I hoped!!!
Noe Victoria is an amazing sales associate very helpful and makes sure you get quality for your dollar.
Large selection helpful people
Today I went furniture shopping, it was long and tiring but satisfying to get things done. I wanted to give a shout out and a big thank you to Tony Hernandez my sales associate at Ashley Furniture. From the very beginning he was very professional, courteous, and friendly. We are very particular of our furniture and Tony was very patient with our buying, knowledgeable, and we never felt pressured at all. He was dedicated to make sure we left happy. Within the next week I am expecting my furniture, and I'm excited. I am also happy to have a awesome sales associate that I can return business with for my shopping needs. Thanks Tony! Look forward to the furniture and further business.
Variety of selection to look at. There is a mixture of rude salesman (very rude) but luckily sales rep. Pedro made it a great experience. If it wasn't for him, I would have never gone back to this store.
If I could give a zero start, I would. Not only did the wrong part number get entered into the system that resulted in HALF of our order not being delivered. Why would we want a powered couch but NOT a powered love seat? After they left, opened the lamps and one of the shades were broken. I had to drop them off and have it delivered when the new couch was going to be delivered. The side tables went from out of stock to discontinued. . . . . it matched the coffee table. Thankfully we are able to get the floor demos for that. BUT DON'T YOU KNOW THE SAME NON-POWERED LOVE-SEAT WAS ATTEMPTED TO BE DELIVERED TODAY AND THERE WERE NO LAMPS. This level of lack of attention to detail is highly concerning and completely unprofessional.
Thank you Tony for your help. We are happy with the purchase we made. our sectional is very confortable. I recommend that anyone looking for furniture go to Ashleys and ask for Tony. He is very helpful, and friendly
Couldn't ask for a better sales person he was very helpful and very friendly Luis Hernandez was a outstanding I recommend anyone to make sure when you visit the store ask for him. We went in on a Saturday to look at bedroom furniture and by Sunday morning he called us letting us know what we looked at was available and on Sunday we went in a bought our furniture we will definitely return to the store and will work with him .
I would really like to thank Tony Hernandez at the Ashley's Furniture in Colton. He went out of his way for me and my family. He explained everything in detail and we left ecstatic with the price and the living room set we purchased. I can't wait to see my new living room when we get everything delivered. Thanks again to Tony for all your help. . . awesome customer service!!!
Excellent salesman. Cory really made me feel like I could let my guard down so that I can actually consider the awesome deals that they had to offer. And let me tell you, they really have deals that you CANNOT BEAT!!!
I purchased two tables on the website one was damaged it has been 3 weeks that this table is sitting in my living room in its box!! I have spent more then 7 hours in hold and NEVER speaking too anyone!!!!!!! They did contact me email but it has Been over 3 days since I have heard something back!!!!! I'm not asking for money back I just want a dining room table that is not damaged and the one in my living room removed before my family gets here! Wtf I have never had such bad customer service in any thing I have purchased!!!!
If you're looking for new furniture I would highly recommend checking out Ashley Home store they have great quality merchandise on hand and a wonderful staff to assist you. Also if you're on a budget check out their discount store as well
Cory was great
Took forever to load our order they preferred to stand there and talk. Wont go back again
The sales representative totally tricked us and when we complained we were treated very poorly! Very outraged and 100% sure that I will never buy anything from this company ever again.
My husband & I purchased a home two years ago and decided to fully furnish it thru Ashleys furniture since we have always purchased our furniture thru them and the quality has always been great. Well we purchased a mattress for almost $1,400 and it was great until around February of this year so so around 1 year and 4 months into our purchase, (and fully paid with in a couple of months) we would wake up w terrible back pain, and stiff necks our bed had huge lumps I will insert pictures, and it looked like it was giving on the sides, I called and they went a tech the tech immediately noticed the lumps on the mattress and pulls on them and shows me how I can pull on them daily and flatten it again, well I thanked him for his tips but I don't think it's something I should be doing on a year old mattress that's not whT I paid for, he took pictures and measurements and then he was on his way after two weeks of not hearing back I called and they told me based on the techs input and pictures there was nothing wrong w my bed. I was upset and requested a new tech to come out they then informed me I would have to wait a whole month to have a new tech come out via company policy. I was frustrated and disappointed because my New was in pain and my back was even worst, anyway I scheduled for a second tech he came out and looked at the mattress and took pictures and was ready to leave with in a few minutes I asked him if he was going to take measurements like the other guy did and he told me he could but that they don't normally. (I was confused why they wouldn't ) he told me I would hear from Ashley's in two business days. Again two weeks go by ive herd nothing so o call and the girl tells me she's going to email my home store and the manager will call me again a whole week goes by and no one calls me back. So I call that's when Veronica answers my call and completely understands my frustration is very apologetic and immediately talks to someone in the mattress department and right then and there she gets my approval for a full refund and or store credit. That same night Phil the mattress department supervisor calls me and we set up an appointment to meet, he was great we ended up purchasing a new mattress thru them and even spent $700 more on top of our store credit because we loved the new mattress so much, we love Ashley's furniture the whole ordeal was frustrating but I am glad they worked w us and made things right. I am only Giving 4 stars only because it took a few frustrating phone calls and two techs to fix our issue. But I Give Veronica in the customer service department a 5 once I talked to her she got me my full store credit and also Phil in the mattress department for his excellent service.
I had a good experience when I bought a fining room set, living room set, Temperpedic bed, a chair and a picture. Only the bed has been delivered do far. Living and dining room are scheduled to be delivered tomorrow and chair and picture are to be here on Saturday. Rating may change based on delivery. Sales person needed lots of help and we were there for over four hours.
(Translated by Google) Excellent, we found what we were looking for and very good attention. (Original) Excelente, encontramos lo que buscábamos y muy buena atención.
I went there to look at tables for my livingroom. As soon as I walked in I was chased by an aggressive salesman. I told him I was just looking. He was really pushy. I finally got away from him, then I noticed he was watching me following me. It was like going to a used car dealer where they coming running out at you. I got upset and left. The salesman was so annoying.
Love it
Always a great experience in the store. Return customers with salesman Phillip, always so knowledgeable and patient when helping us with such a large selection of furniture. Excellent customer service and good looking too!! We have shopped here for almost every room in our house and will come back for quality furniture and great prices.
Went to this store after spending the week visiting several different furniture stores from the Coachella Valley to Rancho Cucamonga, including a smaller Ashley store. Not only did I finally find the perfect living room pieces I was looking for, but my salesman Adam made the process super easy and fun, including moving chairs and accessories to the couch set I chose to ensure it all looked good together. I also got an incredible deal and was able to get extra pieces and stay in my budget. Thank you!!
Went here after spending the week visiting several different furniture stores from the Coachella Valley to Rancho Cucamonga. Not only did I finally find the perfect living room pieces I was looking for, but my salesman Adam Wolf made the process super easy and fun, including moving chairs and accessories to the couch set I chose to ensure it all looked good together. I also got an incredible deal and was able to get extra pieces and stay in my budget. Thanks!
Michelle was excellent helping me. Thank you Michelle
Great service with a smile, very happy customer👍
Natalie T. is super helpful!! Great experience!!
I went to Ashley to purchase a bedroom set, Adam greeted us and let us shop without following us around when we were ready he was so pleasant helpful gave us a great deal he worked hard for us we left very happy, he called to check up on my future delivery we ended up wanting to change from a queen bed to a king and cancel the queen mattress he took care of it promptly over the phone and I was so thankful for his professionalism I give Adam a 5 star review ⭐️⭐️⭐️⭐️⭐️thank you Adam Mary Lopez
Over priced furniture. Poor quality for price.
Ashley Furniture sales assoicate Thierry was helpful and very patient while helping my sister pick out furniture. The atmosphere in store was very friendly , knowledgeable. Very easy to find.
Good selection, prices great card bennifets
So after a bad experience with their insurance company few years back I was actually NOT wanting to buy anything else ever again with this company. But because for convenience, my husband decided to give it another try. Which I was reluctantly went. Here it goes, we filled with $8k++ worth of stuffs from this place. Originally I wanted a beauty rest since we have beautyrest for the longest time. The sales rep convince us on the tempurpedic. So we decided to give it a try. We said NO to the mattress protector which was $200. The sales rep mentioned that he sweat when he sleep so that mattress protector is cooling or whatever. We still said NO. Having to purchase lots of items and the back and forth negotiating, made us stayed there for the longest time. Which was okay because there was a small cafe that sells food and drink. We decided on the delivery dates and went to pay. The delivery guys are the outside service. The day of the delivery the guys seemed unhappy and kept on mentioning that Ashley cheated on them, the stuffs that they said were not as much as the actual pieces of furniture that they picked up. They came from 2pm and stayed until 7pm. They finally told us that they can't finish the work on the last piece, they have to come back the next day to do the TV cabinet. So there 2 days of dirts that we have to deals and 2 days that I have to stay home for the furniture people. They insisted that they can't do it in one day, because it was a little too much. I called the store, no one get back to me, no one answered the call. The sales rep called back like, the next day. They left and I saw the invoice of the mattress protector, the one that we firmly said NO at the store. It came on the little box and how annoyingly can't be returned. We tried it for 2 nights and we decided that that material is too distracting and made us slept very uncomfortably. That $200 piece of junk ended up in the storage. Got a much better quality at Costco for $37, and was so comfortable. i kid you not. The next day, they came and continue with the installation. They did it in an hour or so. We tipped them extra because we felt that their fee was cheated by Ashley. Mind you, one of the gentleman is 79 years old. One of our piece is in back order and was delivered by Ashley 2 weeks later. They came in the hurry. After they installed, in our case it was in the 2nd story, the guy told me to sign like a disclosure that no property was damaged upon installation. I did not notice any damages until they left. They made a noticeable scratched by the stairs. A few weeks after, stuffs started to fall apart. Thats like how poorly installed or how cheap their quality is. After the first delivery(with the outside provider) i told them that the table looks like defected on the side. Those people said that nothing they can do, it was on the box and they did not dropped it or mishandled it. What ever they sign out from the warehouse they can't take it back. We opted out on insurance, because really, you are buying an insurance that you know it won't last you that long? Further more, I wouldn't want to use the same piece for 20 years. Their insurance company was a hassle anyway, bad history. So yes, will never use this company again in the future.
I went with my parents to buy a sofa today and ended up having a really nice and helpful and pleasant experience with sales associate Chris Duran, who laughed well at my dad's jokes and related well with my mom and me as we enjoyed browsing and then deciding on the first fancy leather gray and gadgety well-priced sofa we found. Great experience. 😃
Couldn't find what I wanted
Not good for what I was looking for ( book shelf.
The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands
The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands
The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands.
Adam Wolf is outstanding and a great young man to work with. Went in last Friday to buy my mom a bed with my father and Adam went above and beyond. Thank you Adam for everything, my mom loves her bed!!!
My goodness they are very proffesional They take care of customers very well Thank you James BavatundeThe best salesman. And thank you Daniel Carson for everything too. Incredible people in this store
Cori was very attentive with my needs and shared lots of information action with me. It was a pleasure to work with him.
Nice store good people excellent sales people
Their advised price are too high I was going to buy a living room set but Manager did not want to give me a better discount on floor sample
Michelle did an awesome job. She was so so helpful. I would recommend her to all my friends and family. And in the future I will come back and want her to help me.
Hardly anyone wanted to help us! They were rude, treated us like we were stupid, and would bump into us and keep walking. Terrible service and high prices. Not worth my visit!
Rip off prices
The store is good employees are nice, but in the warehouse the clercks are not kind or considerate. Mr sham is great.
This is ridiculous!!! I bought 2 night stand dressers on August 1st and paid in full and now I can't even get a hold of any one that can tell when I will get my purchase....
My wife and I are never shopping at this store again! The sales people lie through their teeth and will tell you whatever you want to hear then never follow through. The delivery people are shady and will attempt to scam you into signing a delivery agreement that is not true! So let's break it down: 1. Never buy from a guy named Al Alam. He asked me if I wanted to pay for delivery. I asked him if it includes take away of the old mattress. He said "YES"! They will take away the old and setup the new mattress. My invoices even has a line item for REMOVAL of old mattress. This was all a lie. They DO NOT remove old mattresses. The delivery people wont even touch it! Now think about this for a second....how will they setup the new mattress if they wont even touch the old one? They wouldn't even allow me to remove it from the bedroom myself. They dumped my entire delivery into my hallway and left it there. No removal, no setup, they didn't even take the plastic off the new mattress or springs. 2. This part is great. Remember that line item that said removal? It was on the delivery list. The driver told me to sign that everything was delivered. I told him I'm not signing for something they didn't do and removal was on that list. He told me once something is on there it can't be removed and I had to sign for the whole thing. Nope, not happening! He called it in, someone from the delivery center called me. I explained everything to that person, she told me a manager from the store would be calling me back. During all this the delivery driver magically figured out how to use this phone and got the removal taken off. 3. So of course no one ever called me back. I called the store and demanded to speak to someone. Nope! Not happening. Because it's not a store, it's a call center. It was explained to me that if the store doesn't pick up then the call gets transferred to the call center. I tried calling over a dozen times. Apparently the store never picks up the phone. The call center told me someone can call me back though. That's the second time I was told someone would call me. 4. Days pass, no one ever called. I wrote a bad review then someone called to asked why. I explained everything to them and was again told a manager would be calling me back. 5. More days pass, no one ever called. This is all these people do, they lie! They tell you want they think you want to hear then just drop you like you're nothing. Never again Ashley Furniture! You stole $180 from me for something you only half did.
they sold me a broken sofa and I had to fix it on my own
Great store and Employees
Two expensive
Nice enough staff. Way to expensive for manufactured wood
I came in on a Sunday evening about an hour and a half before store closing. I was greeted by a very professional sales person named Rodney. I had no idea of what type of furniture I was going to purchase but Rodney immediately started speaking to me about ideas that could complement the color scheme I wanted. I had no idea of what type of furniture I was going to purchase. Rodney was very patient with me as I walked around THE WHOLE STORE 😂 sitting on all types of furniture and he was speaking to me about ideas that could complement the color scheme I wanted. He was very attentive, never left me, listened to all of my crazy figuring out ideas I had in my head, was never impatient and didn’t rush me or seem exasperated because I was taking so long. I ultimately decided on some very nice furniture that will complement my living space and I am very happy with the service that I received from Rodney and his immediate manager Mohammed that was so nice when he came over to meet me after finalizations were complete. I was ultimately the last person in the store when I left the building very happy and secure about the purchase I made because of the great customer service. Thank you Rodney at Ashley Homestore in Colton California. I will be returning for other purchases and will send family and friends also👌🏽
Thy.
I went to the store looking for a recliner , I found one and the salesmen was so helpful, I purchased the rocker. They texted me with the delivery driver pictures that was impressive, I am really happy with everything I will recommend the store to all my friends thank you for the service I receive
First time going to Ashley’s furniture. Adam was the rep who helped me out, and I ended up finding everything I wanted for my new apartment. Honestly, couldn’t have made it an easier transaction and he definitely focused on my needs. Solid place, great staff, and no hesitations of going back. I can say so many good things about my experience and if you get lucky and get Adam, your experience as well. Thanks dude.
Just bought furniture from Ashley's furniture in colton, ca. I absolutely love my gray sectional couch with my gray distressed wall unit that has a fireplace in it that will come in handy during the colder season. Price was very reasoning and staff were very courteous and nice throughout entire process. Delivery guys explained everything to me when they dropped off my furniture and had a couple of tips they gave me. I plan to go to Ashley's again to buy kitchen 5 piece set that I saw in store. I am very happy with my purchase. Thanks Ashley's
I went into this store and had a salesman immediately attach himself to my side! He walked me to the most expensive bedroom set without asking what I wanted. I kind of felt like he thought I was a helpless female that needed a man to tell me what to do....WRONG! Strong, confident, Irish, Russian red headed feminist... So I advised this gentleman of what I wanted and didn't want. He then took me to the cheapest made furniture at double the price of any of the other furniture stores within 10 miles of them. He kept suggesting that I take photos to show my husband. I texted my husband and told him to call me with "an emergency" just so I could get the heck out of there! I expected him to follow me out to my car and say, "Thanks little lady, come on back when you have your man to tell you what to think." Aaaaaahhhhhh!!!
Great customer service from Mayra Tan thanks for your help !!
Danny was wonderful he showed what I was looking and he did not rush me he was very patient and made sure I was happy in my picks.
We worked with Kora Alvarez at the HomeStore in Colton and she was SO accommodating. She really took care of my grandma’s needs as she decided on furnishings for her new apartment. We can’t emphasize enough how kind and patient she was. She never rushed my grandma into making a decision. We would absolutely recommend her and would work with her again. Thank you Kora and Ashley furniture.
We bought our first dining room table set but the only problem we saw si far is, the table is cracked underneath.
Suppose to be upscaled. NOT! Talk about being swindled for something we shouldn’t even be charged for. Delivery $300 for no one showing up for our date/time, no call, no nothing. Excuse “called in sick.” Defective part called out for because they were not adjusted properly when delivered. 3rd call out, they didn’t even hook up the sectionals of the L shaped couch. They were all over the place. My granddaughter almost got hurt. WHAT THE HELL DID I PAY $300 FOR?????? Stay Tuned .........
Very good friendly salesperson very helpful
TERRIBLE! We purchased several items from Ashley, one being a dining room set. We had an issue with 1 of the chairs. Ashley put us through hell before their corporate office finally approved an exchange 4 hours later!! BEWARE they have a NO RETURN policy on the furniture you buy from them. Be careful though, their sales staff and others will tell you its 48 or 72 hours, but it's not! Read your receipt. The chair defective chair we had to return was valued at $75 and it took us 4 hours, 2 trips to the store and 7 phone calls to make it happen. STAY away! Headache! Go to MOR Furniture, we went there and the have a decent selection and much lower price, PLUS a lot of their stuff is made by Ashley. Anyway, good luck if you deal with Ashley!!!
Good selection
Suppose to be upscaled. NOT! Talk about being swindled for something we shouldn't even be charged for. Delivery $300 for no one showing up for our date/time, no call, no nothing. Excuse "called in sick. " Defective part called out for because they were not adjusted properly when delivered. 3rd call out, they didn't even hook up the sectionals of the L shaped couch. They were all over the place. My granddaughter almost got hurt. WHAT THE HELL DID I PAY $300 FOR?????? Stay Tuned . . . . . . . . .
Very horrible experience very impersonal
Yesenia was the best sale associate I ever had ever. She deserves a huge huge HUGE raise. Thank you for your service Yesenia for helping my mom and I get the best furniture for our new home.
Home run for me all the way!! We knew my fiancé and I we wanted Ashley furniture bc of quality and I've had their couches before. I forgot how expensive furniture was. We came in on an early Friday afternoon. Lots of parking and scorching hot outside. We walk in and immediately greeted by Chris, young dark Hispanic guy with gote look. Super friendly! We knew we wanted leather and originally wanted a sectional leather. But Chris mentioned to us they don't make sectionals in leather much anymore because the cost and people aren't buying them! So quickly we figured we'd find a sofa that was still leather. We only found one set of furniture we absolutely loved. What I liked about it was there was no gaudy stitching or beads on the couch. It was simple elegant brown leather couches and super comfortable! Get this!!! MANAGER SPECIAL 50% off. We wanted the whole set which was: 1 love seat, 1 sofa & 1 chair with one ottoman. 4 pieces total. = $ 7,500.00 say what! Insane! BUT with the managers special $3k or so. I mean come on! Great deal. Oooo ooo and we got pillows with the couch as well. We had zero idea came with it! Delivery charge: $250.00 flat rate. Yes, we said NO thanks :( We opted for a U-haul truck for less than $100 and then drove to pick it up :) Order was easy, breezy and simple. We applied for credit and put $ down. Applying for credit took minutes. The process took quite a while 2 hours or so, paperwork, shipment details to warehouse and etc. but it's worth it. Chris was patient and he was great. Didn't pressure us at all. He sat with us and we figured out the cost of everything piece by piece. He was great! He also loves Jesus, which is even better! Pick-up was about 1-2 weeks later. Came with a u-haul and they helped fiancé put it in the truck. Wrapped up and everything so the furniture was protected. Now unsure why such screwed up reviews but man! I'm a happy camper. I got it good and so did fiancé. They have lots of furniture tables, lights, table settings, rugs, outside furniture, lamps, chairs, bed's, kitchen furniture and children's beds I mean everything. Good communication once we called Ashley customer service line to find out if we can pick up furniture day of. They had us on the schedule and everything. We did also see a table we loved! Didn't get it though. Ty Chris for making this experience perfect for my fiancé and I. Great customer service! Oo let me mention, this store is tip top super clean! No dust nothing! I saw a lady cleaning it's spotless
No wonder it has 2. 5 star reviews. I have a 3k Temperpedic mattress that is too hard. Been trying to exchange it. The phone number isn't for the local Store and no one at this store answers when I am transferred. Days this has gone on. Then I was promised "managers" will be "copied" on the email that was sent. What businesses can't you get through to during normal hours?? I haven't had retail experience but I'd like the chance to make it a four star store at least. The recording the whole time (which is forever) when at the corporate or wherever your waiting for anyone to answer is just bragging about how great the business is too, which makes it 20X worse. Now I was told mattresses are NOT returnable though when I bought it I was told it was for thirty days if I didn't like it l, but that he had not had anyone do that. Good luck with this place.
Don't buy anything here. Example: If you buy a mattress here and its not as comfortable as the one on the showroom floor YOU ARE STUCK WITH IT! They do not cover it in the warranty. Nor will the manufacturer cover the comfort of it. Again . . . . you are stuck with it.
Very disappointed with this store. We bought a bed and they did not put it together properly and the frame keeps falling off. We called them the next day and they told us to send a picture. That is ridiculous. Customer service is horrible. Also the head and feet do not raise up. We paid over $6,000. 00 for this with it not even working. Do not shop at this store. You was waste your money.
The sales person Sam was awesome
I'm broke store is to expensive. I'ma clown who thinks rich ppl like kylie jenner should share thier money. I was super lazy my time working here never did anything. *Carla Zaragoza (562) 896-0981 @urwifeyy twitter @carlszaragoza_ Ig
Worst customer service!!! Called in to make an appointment to do a pick up. Came from Long Beach called again to verify the pick up. Upon arrival they told me they don't have any record of me calling to make the appointment. Kept making excuses of what I could have called another store blaming me for the mess up. They told me to wait 30 min and they will have it ready. After 1 hour still nothing. The reception then came up to us and told us that they are short staffed and they can deliver it for free!!?? No!! I did not come all the way to Colton to tell me that they can deliver it for free due to their understaff! Seriously very unprofessional they could have told us when I first called we and not waisted my time! I don't think this place knows what they are doing! Be aware if your picking up from here and double check that you call before showing up! The receptions are rude and don't give you any details about your order!
Yes I would recommend Lorreina to anyone she was very helpful and walked me through my choice with a great accommodation and very informative please ask for Lorrenia she will make it happen
*****UPDATE****** IMAGINE !!, LOOK HOW HAPPY I WAS UNTIL EVERYTHING FELL APART AND NONE OF THE PROMISES WERE KEPT!! ALL THE THINGS THAT WERE PROMISED NEVER HAPPENED THE SALESMEN OFFERED PROMOTIONS AND DISCOUNTS NONE OF IT HAPPENED I'VE GONE THROUGH EVERY AVENUE TO TALK TO SALES MANAGERS REGIONAL SALES MANAGERS NEVER TO GET A PHONE CALL BACK. SALESMAN WAS ACTUALLY ALLOWED TO LIE,, I FELT LIKE I WAS BUYING A USED CAR Paulo was a GREAT salesman!! We spent hours and hours trying to make decisions on three different rooms of a home, he helped and was patient with every single one!! I'm very impressed and so glad he was our salesperson!!...
Extremely pressuring salesman.. they would not leave us alone until I had to get aggressive with them. Any time I would walk away from my Wife for even 3 seconds, a wolf-salesman would be there to pounce on her. NEVER going back.. NEVER again buying anything from Ashley nor made by Ashley.
Furniture shopping....Lucky me.
Staff is very helpful. Directs you exactly where and what your looking for. I had pictures from there website and Patricia took be exactly to them.
I don't shop at ashley's. I must of just passed by the place or stopped at a place nearby. Sorry. But I did once a long time ago. We had such a bad experience. We weren't attended to like other customers. The prices were high. But we bought a frame and California king mattress set. First It was delivered later than promised. When we called to complain about a terrible noise in the box spring a so called mattress technician came out to assess the noise .He made a comment that we were just to heavy and there was nothing wrong with the box spring. We were not happy but we kept it. Then the mattress started to make noises. We called back. Again someone else came out and assessed that the bed WAS defective. They offered to replace it. We agreed. When the replacement arrived . It was NOT the same bed. It was explained to us that the bed we originally purchased was no longer available so a comproble replacement was chosen. We did not agree to that. So we said return it and return our money. A check came in the mail 2 weeks later. . Remember, we had no bed. Waiting to purchase a bed somewhere else. We were livid. It was HALF the cost of our purchase. We went directly to the store. We had our original receipt and we still had a hard time to get our money back. Plus at this time we wanted it back in cash. Remember! It was an expensive bed. It took close to 3 months from start to finish to end this ridiculous situation. I will never go back. I have to pass by on the road but I DON'T STOP.
Waited 2.5 hours over my appointment they set. Only two person ahead of me. Don't under the wait.
Went into this store, met Anthony Aispuro greeted me and stayed with me all the way. He was very patient and gave me excellent service all throughout the process. Thank Anthony and all the best to you. Reach for the sky.
We had such a pleasant experience at Ashleys Furniture Store Ralph was our sales rep and he did an incredible job helping us find the right selection for our home. We felt neither pressured nor ignored. He was very informative super helpful who listened carefully of what we wanted , We bought several items (living room , bedroom set and dinning table as you can see he spent a lot of time with us! And never felt pressured! He was also helpful in the delivery process. A true profesional!! This has been an excellent experience and we look forward to many years of enjoying our new furniture I highly recommend buying from Ashley's and specifically, from Ralph Perez.
If you have great credit, that's the place to go.... You can get six years no interest on all furniture...be empowered
I love that Ashley's is so quick to charge me a $200 for a delivery fee, make me wait 3 weeks for it to get delivered, then the day of I wait allllllll day for half of my items to show up. I call customer service, I'm on the phone for 45 minutes. I drive to the store myself and I'm told "oh it didn't fit on the truck. " Why the hell is that my problem? "You're going to have to wait 5 days. " HELL NO IM NOT. "It didn't pass inspection. " When was I contacted of this? WORST customer service ever. Don't buy at Ashley's. They don't care about customers AT ALL. Maybe we need to call the Better Business Bureau to get some answers around here.
Customer service was horrificsales people making mistakes on orders that were already placed in advance had to resubmit correct orders and creating long wait times and Warehouse was totally unorganized jammed on the loading dock and supervisors were nowhere to be found an employee's doctor were not happy and not helpful
Should be the only furniture store to shop at you get good service and good warranty
Lots of room to move around
Very nice and helpful
Their warranty coverage is a joke! My three year old was somehow able to pull the back of a part of my sectional (staples and all) and they won't fix it because it's a few months past the year mark. My toddler should never had to been able to do that in the first place! How weak is your stitching and staples if a toddler can pull them out!
BUYER BE WARE! ASHLEY FURNITURE does not support their refund policy! "Online" they offer a refund with 3 days of delivery. HOWEVER when we called customer service they would only offer an exchange when mentioned (we had purchased a kitchen table that was just too long for our space). We were told no refund only exchange. I read them the online policy even asked they look it up they did so and agreed. I was patched thru to the COLTON store where again told no refund the rep was rude I asked for a manager I was told there is no manager until Saturday ( it was a Weds the day after our delivery). I asked as big as that store is you don't have a manager in the store? Without hesitation he says he is busy . I asked the fella his name x3 he never told me when I insisted on talking to the manager he put me in hold for 45 minutes eventually hanging up on me. I called again speaking to customer service a lady by the name of VALARIE nice asked we take the table back ask for a manager again told no refund needed "store manager" to approve. We called again and again told managers not available and emails sent and yet no response spoke with BEE BEE she tried to call store and again no response from store and told that she sent an email to the manager. Still no response. I'm so disappointed. We have shopped there for years and more anything angry that no one has reached out to us. At this point take the table give us a store credit and we will part ways. We are hard working folks and deserve to be acknowledged. By the way if you must purchase something but it online you will save a lot of money. The table we bought was $899. 00 in the store. Went on line ordered individual pieces and save $200. 00 bucks. I'll bet the store won't tell ya that. If this review does reach the store plz call us! Martha and Alex Carter!
Ive bought from them in the past and i didnt have a great Experience. But I try them once again and became worse with delivery and Care. They damage my entryway flooring and they won't even respond to My email or complaint
I visited the store. Liked a piece of furniture however wanted to look at a few other stores. A little later I tried to get ahold of the sales associate at Ashley furniture. After being on hold for 45 minutes and getting transferred to everyone except the store I decided this isn't the company I want to do business with or buy Ashley brand furniture. Completely horrible service.
Great place to buy furniture especially now with the sale they have going on I highly recommend sales person Cory he has great customer service.
We ordered a big purchase from Ashley's furniture, the delivery men broke our couches as they were coming through our doorway along with scratches on two of our couches and bedroom set, we then called the Ashley's store and the woman in the phone gave us a discount and offered to send us a technician after weeks have gone by the technician finally came he made a report and he told us to return all of our furniture to the warehouse, we then called the warehouse they told us to contact the store. . . they were playing games sending us back and forth, this situation happened in May. . . it is now the end of July and they still have not called us back nor help us out in anyway. . . I don't not recommend buying from Ashley's furniture
I returned to just browse during their 2019 memorial day and I was immediately confronted by individuals ready to help me shop. They can be overbearing and follow you around, which can be uncomfortable but I would rather someone try too hard than not try at all. We ended up finding furniture we liked and they were able to reduce the price to the price point we thought was acceptable. We moved early than expected but the delivery date was far out, but they were able to speed up the delivery date. Ive noticed that the furniture is good quality and during this experience, one they had my money, they didn't just forget who I was. They continued to work with me throughout the experience until my items were delivered. Good job Ashley furniture!
After one year the couch is now lumpy and annoying af. Every cushion is a different density so I can't lay down comfortably. The back of the couch is coming un stapled, the staples are literally exposed. I went into the HomeStore when I was in town, about two years after purchase, and they said they can't do anything about the couch. I have friends that bought a couch from Costco for same price 8 years ago and the couch is still in great shape. The couch before my Ashley's couch, I had for 6 years and really didn't need to replace it but did because I redecorated. Needless to say, I'll never purchase Ashley's furniture again and tell everyone every chance I get to stay away from Ashley's.
I highly recommend Danny G. He is very helpful I am very satisfied with the furniture I purchased from Ashley in Colton California, and also very satisfied with the help from Danny G.
(Translated by Google) Very good I liked the service very much (Original) Very good me gusto mucho el servicio
Its been two months that we had to wait for a refund check the only reason we are getting a refund cause the sales rep lied about prices and sales so we double check our bill and they over charge us by alot we call ever day where our refund check!! they answer we can't find the check so tried of this company no good customer service
The Colton, CA location is the worst place, with absolutely terrible customer service. I have tried contacting this place, the district manager and store manager with no response. If you go into the store they have people standing around but no one is available to help if you are not buying items. They charged me six times for the same transaction and after many calls and attempts to fix it in the past year they still cannot get it right and charged me the interest on my no interest purchase. No one can figure out how to fix it or help further. They rarely answer calls and when they finally do they need to ask a manager who does not come to the phone but cannot assist. This place is HORRIBLE!!!!
Staff is great. They are helpful and listen to what you want. J lo was great. She helped me with all of my questions. Store is a comfortable welcoming environment. I will be back to purchase more furniture.
Amazing product and prices I highly recommend
I Purchased a bedroom set last week my sales representative AJ was extremely knowledgeable And helpful. At first I was a little skeptical thinking that it was a sales representative making promises saying anything just to just to close the sale. However this was not the case, the bed room set I had choose was out of my price rang. Aj was able to strategically build my shopping cart so I would be able to qualify for promotions with a purchase of a Tempur-pedic mattress. Initially I was only going to get a pillow top mattress, I am so happy I got a Tempur-pedic mattress instead of a pillow top mattress I’m sleeping like a baby! My entire bedroom set has been delivered to my house assembled and not one thing is missing, it was on time and looks amazing! AJ was on point with my order I can’t thank him enough for his kindness, and superior customer service. Thanks again for the help I’ll definitely be returning to Ashley‘s furniture for future Purchases with a Aj.
The moment we walked into the store, we were amazed at how big the store was. But we were more amazed at how many salesmen were working on the floor. So many selections of furniture and finding the right one was easy, thanks to the gentleman that helped us. We had purchased a bunk bed for my kids and a TV stand that goes well with my home. And the workers there made it so easy for us.
To purchase was GREAT, they were helpful & provided all the information I needed even for pick-up. Why I gave 3 stars is when I did my pick up. I called a day before to set up an appointment. Gentlemen I spoke to mention I needed to give 24 hour to set up my appointment. Keep in mind I called at 12pm & set up my schedule pick up the following day at 5:30. I get there 15 minutes early to give them plenty of time to pull out my Sofa Sleeper, yes I did check - in gentlemen that check me in was very quite & didn't even say much to me. I waited till 5:55 & ask what was taking long! Gentlemen that help me in a yellow vest stated I was a walk-in & my wait time take more the 45 minutes. I informed him I had scheduled an appointment & showed him the call time from my phone. Thankful he made sure to get my order in 5 minutes. Customer service that answer calls to schedule appointments for pick up need to so their job right. I attach a picture of my call time when I schedule my appointment.
Came here to get my furniture. Very sad to see only one person was working at the pick-up place "John". He was running everywhere. He was helping everyone. Thank you John for your help! 5 stars ONLY for JOHN!
What liars; anything for commission. . . . Horrible Customer Service ! Incompetent. Can never get through to the store when calling. I should have just walked out. Sale person seemed clueless about the products, policy and even on how to work there computer systems. . . .
We went into Ashley furniture to look and price furniture and matresses and we just walked in the door when a very friendly young man named Anthony came up to us with a very friendly smile and offered us his excellent customer service. We clearly stated we were only looking and pricing....but because of his awesome sales pitch and experience and all the information he took the time to relate to us on every piece we liked, he clearly filled in all the blanks and left us with no questions. We decided to buy a couch, love seat, reclyner, and two queen matress sets and a rug because he made us feel comfortable enough to buy our furniture there. I talked to a manager to let him know how happy and impressed we were and he also was very friendly. I love Asley furniture because of the customer service and I highly recoment the colton store.
I’ve purchased items at Ashley three times now and so far everything has been great. Each time the sales representative was able to answer questions and point out options to the somewhat vague requests I’ve made of them. I’m truly grateful. Plus with the credit card deals, I’ve been able to purchase and pay off my furniture without being charged interest. This leads to my credit score going up. It’s a bonus for sure!
Michelle was really nice, patient and understanding to all of our needs.
we had fun choosing our new furniture and the salesman made us feel comfortable.
Beware all sales are final . they dont tell u that and trying to talk to a manager or sales rep don't hold your breath ,you might see Jesus come back 1st. I will never buy anything here ever again !!!!!!!!
We had a great experince with salesman Chris. He was a great help in purchasing our sectional.
please do not give ashley furniture your business!!!! they do fraudulent charges to your purchases. they charge you for warranties that are never meant to be honored. we have furnished our entire home with ashley furniture and have spent around $15,000. our mistake. we will never do business with them again.
I had been to a few furniture stores prior to arriving at Ashley's, and was greeted with pushy salespersons who didn't care about anything but closing the sale. I arrived at Ashley's and was greeted with a smile by Yesenia Vallejo. She asked me what I was looking for and took me on an adventure around the store, not looking for just a bed set or just a sofa, but the exact sofa and bed set that my heart searched for. She didn't plan to rest until I was absolutely assured of my selection and even then went the extra mile so that I felt satisfied with my purchase. I decided I loved the service so much I returned the next day to add on a kitchen set and entertainment center, and reached out to Yesenia who was all too ready to assist me when I arrived later that day. We went on another adventure around the store searching for the perfect kitchen set. I wasn't looking for any old table, but rather one that fit my home and style. After finding it we searched each and every entertainment center, hoping to find a good one but I'll admit I was picky. Yesenia however, knowing exactly what the rest of my home looked like because she designed it so far, found one and helped to paint a picture of how perfect it would look across from my sofa. She made the sales process a streamlined system that made me truly feel welcome. Most salespersons are out to ensure their sale and don't truly care about the end result, so long as their commission check clears. Not Yesenia, she didn't care if I didn't complete the order, because she wanted me to truly be happy with my adventure there. To her it wasn't about a table or bed frame, but rather it was about building a home. So thank you Yesenia for helping me to build my home, and so long as honest and dedicated people such as yourself work at Ashley's, I will be a customer for years to come.
Great customer service.
Best customer service you can find. Michelle the sales person that helped us was awesome. She went beyond our expectations. I definitely reccomend this store to everyone.
Excellent pricing for the quality and amount of furniture we got! We got lucky and took advantage of the 50% off deal the day we walked in and we weren't even aware that this promotion only happens twice per year. Daniel Carson at the Colton, CA store was very professional and very cordial to work with. We would definitely shop here again in the future.
Came in today to look at and buy mattress and we worked with sales rep Ali Assadi and he was Amazing. He was able to find the perfect mattress that best fit me and my spouse. He also was able to not only price match but throw in some additional discounts including $250 pillows that he was able to discount and warranty. We truly appreciate this awesome customer services . He got us in out with in 30 minutes and was able to explain in detail what we are getting. Thank you Ashley team Including the Regional Manager who had no problem assisting Ali and making sure we get exactly what we want for a good price.
Horrible customer service after they had the sale. My mother in law purchased a bed and was told when she paid the delivery charge it would include set up. When the drivers got there they informed her that they would put the frame together but not only would they not attach the headboard but it didn't even include the hardware to attach it. Who sells a complete bed and doesn't include the hardware. We will not be returning to Ashley in the future and I encourage anyone that does to get specifically what is needed but not included.
We have always had great exchanges with Ashley's staff. They've always been very helpful. Thank you ashleys...
Sales people have been very helpful everytime we've gone in to look at furniture.
Car dealership experience in a furniture store!! Soon as you walk in a sales representative will follow you throughout the store. Even if you tell them you are just looking, the sales rep will keep their distance but still follow you around. Everywhere my girlfriend and I went, the sales rep was there behind us. Didnt say a word and my girlfriend noticed the same thing. Went to living spaces where we were greeted and immediately told they were not commission based. Felt comfortable enough to look around and ended up buying our furniture there.
Rick Hulstein was very helpful and patient. We took a long time deciding on our purchase and had to make a change. Through it all Rick was very professional and made transaction painless. Thank you, Rick.
My husband and I went in to purchase a mattress for our daughter and because Steven was so amazing and accommodating we ended up purchasing a mattress and a leather sectional! Steven was very patient with us (especially with my 2 year old running around) and he worked with us so that we were able to get what we wanted at a price range that worked for us. Thank you Steven!
Good deal
Checking out was a nightmare. It took an hour and a half.
I went in Ashley’s furniture not expecting to make a purchase but I’m glad I did. The salesman was very knowledgeable and helpful
My wife and I would like to give credit to our salesman who helped us through our purchasing adventure!! Earl at the Colton store is a awesome!! We were there for 5 hours and I was tired of the shopping thing but my wife was happy looking so that made me happy. Earl was on it every step of the way. He made us feel very comfortable and he got us a very good deal. . Thank you Earl for being excellent!!
First visit wasn’t successful. How ever returned the next day received excellent service from sales person Patricia B. She was most helpful and provided me with all the information that I needed to make purchase
This store is a nightmare to work with. Between incompetent sales people, to rude customer service reps. They do not stand behind the furniture they assemble. Do not shop here, you will have issues!
I thank Dominic for helping us and having the experience with him on helping us with lower price very nice person and very understanding thank you Dominic for helping us and showing us the way for lower prices .
Very great customer service! AJ was very helpful and patient with all the questions I had. I am glad he was able to help and assist me.
I save over 4k. In furniture for a house.
Our experience was great! Chris was very helpful and knowledgeable. We needed more pieces- an armless loveseat- for our sectional; purchased 6 months ago and we also purchased a recliner. Chris was very efficient with everything.
I had a great experience with Myra. She was able to answer all our questions and point us in the right direction.
Sara and Francisco were Amazing sales persons who helped us very much with all our needs. I recommend them 💯. Thank you for making this a great experience.
I have to say that the sales guy Edward was the most helpful person Ashely could have. He took he’s time to show me around and give me ideas. He deserves a bonus, if I ever need more furniture, for sure I’ll be calling Edward. Thank you
The gentleman Danny Gutierrez was very patient and helpful in helping me choose my furniture to what I like. He explained the paperwork and protection plan very well that I can understand. I walked out feeling happy with my purchase. 😊
Steven was very helpful and we didn’t feel pressured at all. One stop Shop, Found a mattress and bedroom set.
Today I visited Ashley's homestore. Your salesman Danny Gutierrez greeted me at the door and proceeded to answer my questions about my need for a new bed. Directing me to the mattress area he pointed out the different models. When I explained what I wanted and my concerns about cost, he directed me to the best purchase for my needs, both for comfort and cost. I then ask about a bed frame and headboard. He took me to the computer with pictures of headboards where ai found just what I wanted. He walked me through financing and kept my payments within my budget. I was very pleased with the service from Mr. GUTIERREZ. Donice N. Griffin
We had such a wonderful experience purchasing our bedroom set and mattress! Phillip was so knowledgeable and helped us get a great deal! We will definitely be coming back!
I was very welcome and got a deal I will return back when I'm almost finished to get me a sofa bed
Came with my mother to buy some couches and right away we were greeted by Rodney. He was very kind and very helpful. We looked throughout the store and he would check up on us to see if we needed any help. We decided to buy a loveseat and a recliner and he helped us color match to make sure it was the exact fit. Very satisfied with the service. Will definitely recommend him to family and friends interested in buying any furniture
This was my first time shopping at Ashley's and I can't say enough of the exceptional service I received from Ali Assadi. He was extremely patient and answered my many questions. He definitely does what's right for his customers! I am extremely satisfied with my purchase. My family, friends and I will be shopping at Ashley's in Colton with Ali's help many times more!
We keep getting our furniture delivery pushed back this is ridiculous! Second purchase with Ashley furniture and second time this happens! I DO NOT RECOMMEND BUYING FROM THEM! Calling customer service is no help either! Kept getting transferred I absolutely will not be buying from Ashely furniture again!
Rosie was the best. I highly recommend her if you have time to stop by Ashley just ask for her and she will make furniture shopping fun and easy.
Went to Ashley's wasn't to excited about a furniture place but the sales rep lady Rosie showed me what can work with my budget and how inexpensive it is to pay in payments liked the store people were friendly
Well made Beautiful Furniture! ❤
I went to the Colton store and was greeted by Mr. Earl Martin. Mr. Earl ended up helping my daughter and I with choosing bedroom sets. He was patient, informative, honest, extremely helpful, and kind. Mr. Mo, the General Manager, also helped a lot as well. The people I've encountered here at the Colton store are great. I recently purchased furniture a month ago and Jennifer Lopez was also awesome. Thank you to all who was mentioned. You've really made my shopping experience comfortable and fun. -Abena
Don't waste your time buying furniture here. The furniture is cheaply made and when you try getting a hold of someone to fix the problem, even after purchasing the warranty, you're still given the run around. It's been over 2months and I'm still waiting on the store to fix problems with the dining room set that was delivered to me.
Thanks to Sara She was very helpful I give her 10 or 5 stars. Very kind n honest Ashley home Store should be happy to have Sara. Awesome Service We r very satisfied.
Excellent service and patience! Carlos went above and beyond helping us out with a bed and sofa purchase. Highly recommend. So many great furniture options and help.
Rosana was really great at helping us , she is awsome!!
Service was amazing. Edward took care of our furniture hunting needs. Thank you!
Cora (hope I spelled it right) is Amazing. Kind, helpful but never pushy. We will be back!
Had a great experience shopping with Daniel my sales man bought furniture for the lake house.
Very happy with service and professional!
We went to Ashley Homestore and Yajaira Cantillano provided amazing service. She was friendly, helpful, and made sure we got quality service. We will definitely come back because of her amazing personality and helpfulness.
I came into Ashley’s to look at mattresses, but Adam Wolf ended up making me fall In love with an amazing temperpedicure mattress. I ended up getting a great deal for 6 years of financing it and also they gave me a free bed frame to go along with it. I will definitely come back in the future to do more business with Ashley’s just for the impression Adam Wolf made on me. Great service great experience and great prices.
Excellant. Great sale going on.We bought a sofa!
great selection of furniture and bedding. but the great part was are salesman Daniel up front and helpful on all products we asked about . I will go back 2 buy again with Daniel as my salesperson .we will see how the delivery and set up goes.
Patty was awesome, she was very patient and polite. She new her product and was very helpful to me choosing my new furniture . I highly recommend asking for Patty.
Bueno una grata experiencia la persona q nos atendió súper amable Yajaira muy preocupada por que hiciéramos buen negocio . Gracia Nos vamos satisfechos y quedamos invitados para regresar .
I bought bedroom living room and dining room furniture there love it
Paolo helped me when I went in and was so patient with me!! I'm super indecisive and change my mind too many times when it comes to furniture. We furnished our entire house and he was honest with me and didn't try and push any sales on me. I hate feeling like someone is try to sell me something I don't want. He helped me out tremendously because we bought a lot of furniture. Shout out to the store manager who stepped in and helped too! I went to Montclair store also but stayed at this store because of the customer service! There was a little mishap when we picked up our furniture but Paolo stepped up and made sure I didn't sleep on the floor that night and gave me a mattress since mine was not there as promised until mine was in. Still waiting for my dinning chairs, but over all super happy with everything! Thanks again!
Loreina is great. She is patient and gives great service.
Was in ther this past Saturday 06/14. We are moving and need new furniture but can not purchase now as we are not certain on amazing of space . We wanted to look and get ideas . The salesman was a very nice guy however , there was another sales person who was storming around the floor complaining about customers who were just wasting their time and not buying . He was very loud and highly agitated . He then went on a rant about working late and how he was going to be late for a quincenera. . the situation was very uncomfortable and made us leave . We went to Bobs in Redlands the next morning and could not have been treated better. Oh btw the prices were less than half for the exact same prices !! Skip this place at all costs
I purchased a tempurpedic and living room couch set about a month ago. When my fiancé and I came in we were greeted by a saleswoman who asked to show us around the store. She showed us a few things and was subtly following us around when I asked for some time to look around. During this process she slightly insulted us and questioned our choices (not good sales tactics by any means). When we made our way to the back of the store and mattress section we found our saving graces: Rodney Francois! He is by far the best salesmen with whom I have ever interfaced: kind, courteous, patient, and helpful (not to mention "not pushy"). That night he answered all of our questions about buying a good mattress, spoke from experience, and tried to give us genuine help. We left that night without purchasing (knowing we'd be back) but were promised several good deals about the bed, a frame, and a couch. We came back a couple weeks later as promised and had an appointment with Rodney. We picked our mattress without issue , but when it came time to choose the "free" bed frame , he was nothing but patient as my fiancé wavered on what she wanted. He then worked it out with his manager to secure us a similar deal where we received the bed, sectional and love seat for an amazing deal. Then in the weeks ahead, while we had different delivery dates for the purchases, he was nothing but helpful as we worked out over text when things would arrive. Both deliveries were on time, in tact, and the two teams that delivered were friendly and did what they needed to do. Throughout this month long process Rodney would touch bases and ask how things were going and if he could be of any assistance. My experience was as great as it was because of Rodney. If you are looking to buy from this location, do yourself a favor and connect with Rodney Francois. You will not be disappointed.
Yet again another botched order and delivery. This time last year had a bedroom order for my son. Took 3 delivery attempts to get it right. Either not calling to schedule a window, or showing up without confirming. Then the order goes back to the warehouse and into circulation so goes on backorder again. Well after paid in full. Now I let that go and buy from Ashley's again. All to have BROKEN items to show up on delivery. Not a lamp or a table piece but the entire back of a recliner broken in it's wrapping. Yes the driver reported it. I'll hold my breath to get a new one. But I'll never buy from here again. God forbid they do something to rectify besides "oh, sorry, we'll get one out as soon as we can. " Order was reported by driver
I just purchased a new Bedroom set. I Love my furniture! But the Order did get messed up, and Delivery was scheduled 4-7pm and they arrived at 9:30 that evening. Very unhappy about that!!! I would NOT recommend the sales girl I worked with, She was rude and very pushy. I looked around other places , but liked this set so much that I just dealt with it. At that point I was done with Ashley Furniture! However. . ,I had my eyes on other items , so I decided to go back and give them another chance. I just refused to work with previous sales girl. :( ADAM WOLF *****Excellent Customer Service I had the pleasure of meeting , and working with ADAM WOLF. He was so patient, and so kind. I was very indecisive and went back and forth several times over several days. He bent over backwards for me!!! He sat down with me, and explained the different qualities and mechanisms in the Furniture. I had been there several times and NOBODY had ever explained anything like this to me. He worked with my budget and I got great prices. He returned my calls, and was there for me when I needed him. I never felt pressured. I was in the middle of moving and my schedule was very hectic and he was always more than willing to work with me. I have been working with him over a 2-3 week time frame and he is always professional and very accommodating. I can't Thank Adam enough , and because of him, I will continue to remain an Ashley HomeStore customer. My furniture was delivered today just as he promised!!!! I am very Happy and I would highly recommend ADAM WOLF and his manager Forgive me, I forgot his managers name but he always recognizes me, and gives me a friendly Hello. I will be going back soon to make another purchase. Thank you ADAM WOLF, You ROCK!!!
Delivers Defective Furniture!!!!. Horrible service bought a sectional leather recliner set and they became apart from the console in the middle. They started ripping from the seats. They said that was not covered unless it was cause by a consumer. Pathetic Also bought 3 set of Tables and they got scratch out of their own center piece from table set. I ask for a replacement and worst. They brought them back with the same scratches all they did was added paint with the marker paint to retouch and try to fool me. Dumb asses thinking I am stupid. Worst service if you buy protection plan. It's better to do it yourself or let a 1 year old do it.
Don't buy from here or any Ashley, their furniture is trash and they don't honor their 'warranty'. After my couches started peeling, they gave me a case number and NEVER called me back, even after I left many messages. I will NEVER buy Ashley furniture again. It's pathetic how they treat you when you're eager to buy but go in there to deal with them about anything else and those same friendly salespeople treat you like you're a nuisance. Save yourself the headache.
☹️got wrong size of mattress
My husband and I came im today to furnish our new home. Jay House was our salesman. He was great! Never once tried to steer us away from what we wanted, and he was able to fulfill all our requests. It was a very enjoyable experience.
I'm never shopping at Ashley Home store again. This has been one of the worst shopping experiences I've had in a long time. We bought a table and was told that it would be delivered on Sunday. We got 4 text messages days before delivery to confirm that our order was being prepared and ready to ship. The day of the delivery we got a call stating that they didn't have our item in stock. I then called the Colton office and was put on hold for over 20 minutes. They then told me they would indicate in their system that our item was cancelled and then we could get a refund at any Ashley location. Turns out that was false. Not only did he not update their system but it's not possible to get a refund at a different location, you can only get a refund by bringing in your card to the original location. So he sent us to an alternate location for nothing. So not only did they waste our time selling us a table they didn't even have but they sent us to an Ashley location that couldn't give us our refund. And to top it all off, every person I talked to at Ashley was rude and non-apologetic about the situation. Do yourself a favor and stay away from Ashley furniture.
Be very aware NOT to buy mattresses here. There is a huge disconnect between Tempur Pedic, this store and Ashley Furniture Homestore as a whole. I spent two hours in the store this morning to get zero help. I purchased a $3,600 Tempur Pedic mattress during a sale and received a discount on a couch for buying a mattress. I financed the mattress for 72 months 0% financing. Now, this is where it gets weird. My mattress is awful it's so hard and completely nothing like the show model. I have attempted all week to contact this store and have been left on hold for 15-20 min at a time. so, I had to physically go to the store. This location, after finding out from calling Ashley Homestore Customer service, has it's own return policy because stores are independently owned. You do not receive the same mattress guarantee that Tempur Pedic offers when you buy from Ashley Furniture Homestore. When you go to the Ashley Furniture homestores website and review the mattress guarantee it explains they will offer a one time exchange for mattresses of equal or greater value. However, they tell you to contact Tempur Pedic to discuss the Tempur Pedic guarantee. I called Tempur Pedic and they told me there is nothing they can do for me because I bought the mattress at Ashley Furniture. When I brought this to their attention they didn't have an answer as to why the Tempur Pedic number was provided except for warranties which that's not anything close to what the website says. After trying to explain that Tempur Pedic can't help me and Ashley will not help me besides exchanging for another Tempur Pedic even though I found another Mattress I did like but because it wasn't Tempur Pedic I couldn't do that. They would let me exchange for another Temper Pedic so I can still be unhappy with my purchase and pay an additional $300+ in fees to do so. Please ask about every single detail of your purchase before buying anything here. Also check other Ashley Furniture stores to see the difference in policies. I even offered to pay back the incentive I received on the couch. I'm literally stuck in limbo here. Tempur Pedic offers a 90 day love it or send it back policy but since I didn't buy direct I do not get any Tempur Pedic benefits. I plan to donate the mattress to a homeless shelter in hopes to make someone else happy and eat the cost of the mattress. I simply can not sleep on this mattress luckily my couch is comfortable. Oh, one employee I was talking to about the show models admitted they are there for months and many people test them. As I left the store I told the manager that nothing was resolved he didn't want me to leave mad over a mattress and re explained the confusion between the website and there policy he told me that number was for warranty when it is not for warranty. I called earlier that number while I was in the store to ask. I also mentioned that what is a show model does not represent what I received and he said that the mattresses are only on the floor for 30 days even though an employee admitted that is not true. Can't be anymore dumbfounded about this store and Tempur Pedic. Hope this helps everyone! I've owned the mattress for less than 40 days.
My experience well surpassed my expectations. Went to Ashley's only to begin on my search for a new living room set not expecting to find exactly what I was looking for but just starting my search. I was approached by Adam Wolfe and he immediately understood that I was not interested in any salesman tactics (car salesman approach). Without applying any pressure or a sense of urgency he simply stood back and politely showed me exactly what I wanted to see. Spent two hours showing me around and I still left without buying anything other than the promise that I would return. Again no pressure. Needless to say I returned the following day and purchased more then I think he or I had anticipated and yet I am extremely happy with my purchases. Not always can someone custom fit to the buyers needs but this young man certainly did and I am very impressed. Kudos to you Adam. Ashley's Furniture, you have a fantastic employee and I can certainly see him climbing the ladder within your establishment.
Huge store can be a little overwhelming at first but we had a great salesman Adam Wolf who helped us get around and find everything we needed and were looking for plus much more. We were qualified for more than we thought and were able to get everything we (she) wanted. Great experience even with our 3 small kids who had a great time running all over the place checking out every couch and bed in the store. Thanks again Adam for all your help. We’re excited about delivery
Great company and amazing service, Rick C really helped ya out and gave us a really good deal. If you need help getting finance definitely go to him 951-441-4994
I'm so upset I ordered furniture from the Colton location on May 18 they delivered my furniture and sent the wrong size rails for my bed then they brought my rails again today and they were the exact same rail size as last time. . this is already 2 weeks later and my bed is on the floor and I cannot get through to anyone I won't be doing business with you after this!!!!
Wow . All I can say is wow! We spent over 15 k on furniture on April 6 it is now June 3 and again got kicked off the delivery schedule. I spoke with Danielle in the warehouse customer service who keeps threatening to disconnect the call after I asked her a simple ? On when was the first order date. Excuse me how is that being rude. Jackie the night shift manager really dislikes her job she was carefree about my on going situation and had no resolution for me. Items continuously coming in worse damage the first item that was damaged. They are blindly canceling our delivery date this place has no remorse or any customer whatsoever. 2 months later and my new delivery date is June 14 do not order from this place!! They refuse to even let me return items! They're product is made in China you get what you pay for!
RODNEY FRANCOIS is the man got us in and out..answer all questions good customer service..help us with all the deals..thank you for your help
Rodeney was very helpful & nice & got me what i needed & had great customer service,respectful & had a wonderful experience buying at Ashleys tha l you rodeney for being great at your job & helping me.
"Went in to buy a bed and mattress,the young man with the accent, was extremely professional,👍 he took his time, explained all to us what we needed to know about our purchase,,and he took the time and answered all the questions we had,,we are well pleased with our purchase,,and will like to say thanks to Ashley, and to our salesman for outstanding salesmanship"👏👏👏👏👏"
Earl was great, made us feel like family... Holy Moly ask him how old he is, you won't believe it....Ricardo as well as awesome. Thank you guys
Purchased a sofa off the floor. It was marked down from an inflated price. Could have purchased new on line for $50 more. Our mistake. Got it home in good light and it is very dirty. We will hire a pro to come by and clean it. Never again from Ashley. I will purchase online next time.
Unfortunately I have nothing good to say about this place this last time about a month ago my wife and I went and purchase a bedroom set and is all bad now they don’t what be responsable they tell me the this is how they are the is normal and is a question them what isn’t the display not having this bad paint and horrible looking defects is the one I have is all bad I well never recomend any one to purchase noting from this place. Tank yo for nothing Ashley furniture bad service bad customer relationship and bad way to heal customers .
Had an awesome experience here!! Definitely worth while,Dominic went above and beyond to assist us with our purchase. He double checked colors with SKU's. Will be coming back here for any future purchases. Thank you Dominic for turning our home remodel project into a pleasant, smooth process.
I will never buy from Ashley again!! I initially purchased a whole living room full of furniture. It was delivered and I was very happy happy. About 10 minutes after the delivery guys left, I noticed a tear in the side of the sofa. I called immediately and they said there was nothing that could be done because I accepted it. After many phone calls and speaking to different managers, I finally got it replaced. Then about 1 year later, the sofa started falling apart. I called again. They sent a third party to come check it. The only thing they would do is give me $600 towards new furniture. So, dumb me, I went and got a new sofa and love seat. After 3 months, IT started falling apart. The material started snagging. They sent out the third party repair people. He told me there was nothing that they could do because my cat did it. I DON'T EVEN OWN A CAT!!!! I also bought a bed at the same time. It was infested with BED BUGS!!! Never again will I buy anything from Ashley!!
Great sales going on this weekend. I'm staging a house and everything I choose was perfect and inexpensive...you won't believe the quality with the low prices right now .
Jason was are sales person, he's a liar and fraud he promised of items that were never delivered. Wont be returning here
This has to be my all time best experience buying furniture thanks to Raid Sara. I got what I wanted at a reasonable price. He was by far the most friendly sales associate I've had the pleasure of working with. We will definitely be back to furnish the rest of our new home.
We had a great experience shopping at Ashley Furniture in Colton. The salesperson (Liz) was very knowledgeable and pleasant to talk to. She gave us our space as we were looking around but made herself available when we had questions. If anyone is looking for furniture go to Ashley’s and ask for Liz. You’ll be happy you did.
Earl was very knowledgable. He helped us pick out the perfect set for our livingroom. We would definitely come back and ask for him in the future.
Thanks Eloy!!! .Love my new furniture.
Prices in store are double the website
Daniel Carson was an AMAZING sales Rep... I would go back to him for EVERYTHING....
don't go to ashleys furniture store in colton. if you do never purchase from adam wolf he'll screw you over and lie to you!!
I am not one to do this , but honestly I am upset with this place. We bought bedroom set and we got home and dresser was badly damaged. We brought it back to exchange and had to wait over an 1 1/2 hours to get the replacement.
We had a great experience at Ashley’s Furniture. Our salesman Earl was so helpful and went above and beyond!
This is the WORST store overall that my husband and I have ever shopped @. They SCREWED us financially by sneaking in extra fees ($300. 00 to be exact) w/o our signature on that SPECIFIC paperwork. Their delivery crew pretended they didn't speak or understand English, pushing us to sign for the delivery before giving us a chance to check out the product and left the house immediately, all to find that one of our BRAND NEW recliners was ripped. Their telephone customer service department set up a claim and submit for a tech to come out to see if the product was repairable after I was clear that I wanted a brand new one for the money we were paying and that tech never showed, all to find that they never completed my ticket and the tech had no idea. In the end it took a month to get someone out where they poorly repaired it after telling me that we could've gotten a new one since we just got them. We went into the store and made it clear what we could pay after being treated like complete crap by the manager there and said we wouldn't be paying ANY MORE. After an hour, we got what we needed from them. . . . and will NEVER return! We strongly urge ALL to never visit this store, EVER!
I had a great experience buying my furniture. Steven J was more than helpful. He spent over 4 hours helping me choose my items, even when I changed my mind several times.
After shopping at my local Ashley store(see that review for additional info) I needed to see if items were in stock that I wanted. I called this place half a dozen times. I kept getting to automated phone tree. I couldn't get a live person. Overall, big corporate furniture store. The website is confusing, the pricing is kinda shady too.
Good customer service & sale prices on furniture but a thieve removed my personalized front license plate from my truck/stole it...noticed this when I exited the store. I called Colton P.D. to file a police report (in case it would be used in a crime). Ashley Furniture Management: please have security patrol your parking premises as I wouldn't want to return due to this experience outside your business.
Will never ever EVER shop here again! So because in the past we have purchased tons of furniture from them. Bought a bedroom set for our son. Sales lady said Monday delivery but we MUST MUST MUST be there at the time they give me & can NOT change it! Our delivery window was 10:45 to 2:45, no biggie I leave work. At 2:44 I get a call saying they're late! Obviously! Said it will be between 4 & 5. They showed up at 5:30 no apologies. 2 of them stood around his room for over an hour only to tell me they're missing parts. They tell me on the phone too bad I'm out of luck not acceptable. The next day I have to call them back since they didn't call me of course. The lady said the trucks are gone for the day it will be the following morning. I said not a chance. I'm not missing work again for your mistakes. You will spend someone out today when I'm home or your can come pick up the furniture. They send a guy out at 5 and he is missing the parts too! He volunteered to run back to the warehouse and get the right ones. He's been the only saving grace on this entire process! Poor man is doing this all at dinner time because twice they can't get the correct bolts. I tried to contact my sales woman but of course no answer.
Vincent and Mayra were amazing! They really went above and beyond in making it easy helping us find the perfect sectional and bed for our new home. We would make the 1 hour drive to them again and would recommend them to everyone! We are so happy with our purchases.
Mr. Martin was professional and great to work with. He was very patient making sure I was completely satisfied with my choice of purchase.
Thank you to Kevin Tran he was so nice he answered all our questions and we had a lot. We were looking for a leather sectional with power. The best place to go and find top quality items for your home. It was our first time buying at Ashley Home Store, the experience was great, welcoming it was excellent. I loved the sectionals that we purchased it was delivered as promised. We will be shopping again at Ashley Home Store. Thank you again for the best customer service, for the sales rep and the managers that help us with our purchased. You rock.
Jennifer was awesome. She was super nice and genuine. She approached us as soon as we walked in with a smile and greeted us professionally. Thank you Jennifer for all of your help and getting our sectional delivered in 2 days! Everyone please go see this store in Colton. The store is huge and super nice and clean. Thanks again for an awesome experience.
If I can give them a zero I wouldn’t customer service worst experience of my life
Kind of expensive
We would like to Thank Adam for being Super helpful, We went in just to browse for a couch, But Adam made us a deal we couldn't resist!....Thank you Adam we will most indefinitely come back!
We went into Ashley’s Furniture Home Store to shop for a dining room set and had the pleasure of having a really nice, down to earth kind of guy help us. We had so many questions and he answered our questions very patiently... He took his time with us and really got know us. He has excellent customer service. We just wanted to take the time to thank Adam Wolf for helping us meet our needs. They need more guys with your professionalism. If you ever find yourself in Ashley’s Furniture store in Colton, Ca ask for Adam.. He’s great !!
I want to thank Adam for a very pleasant experience. As soon as he saw us walk in he was ready to help us find what we wanted. I’m 100% satisfied. He did not pressure us into buying anything and he knew the quality of the items.
Very nice store and you get your own personal sales rep to help you pick out your furniture.
Went to the main store looked around. I was then told about the outlet store. Came to the store walk in and there is a sign that says "customer check in" not knowing that was for furniture pick I walk in and ask do u need my id the young man working there asked me do I have an appointment I say do we need an appointment to come check out this store. He said what your mumbling I say excuse me maybe I was not talking loud enough but I was not mumbling as I'm talking to him he is making some really ugly facial expressions i then ask can we go look at the he says yea go ahead. I leave out of the office turn right back around ask to speak to a manager he tells me where she is and I ask him his name and he looks at me with his upper lip tooted and say why. I then proceeded to walk out the door and say wow that was RUDE. His name is MARTIN. I found out and the manager was super helpful and nice. Thank you to her. KAYLA was her name.
Great experience made perfect by James who helped me find the perfect sofa and matching chair. Lots and lots of choices.
Adam Wolf was very professional and convincing. Overall great experience. My wife and I are very happy with the purchases we made and the prices were reasonable. Literally they can hook u up!. The furnitures are nice and mostly important good quality. I recommend this place they know what they are doing.
Great sales representative and really nice customer service. Joshua my sales rep was very knowledgeable and very helpful, but more importantly when I had questions or concerns he did not hesitate to answer me. I never felt pressured into buying something and I didn’t fell rushed like at other places. I have to say I am very happy with my experience at this location and I am definitely referring friends and family, once again thank you Joshua.
I understand completely why this store (company) only has two & half stars. "SCAM, SCAM, SCAM". My cabinet piece was delivered broken. ( Not damaged, scuffed or missing hardware). I contacted Ashley's idea of "customer service". Only to be politely informed that their policy is to send out a technician ( which she politely stated could take up to a week!!! ) to look at the damage & write a memo, before Ashley would move forward on replacing the cabinet. So I ask if my wife could simply bring it back to the Colton store where we had ordered it. I was told yes, but they would need to order another cabinet which would take another two weeks. ( I previously waited two weeks for the first delivery) I was in a bind because I had ordered cabinet for in office I was building for a client. So I simply stated, I would have my wife bring back the cabinet and to place the charge back on to my credit card. They stated politely that they could not do this without sending the technician first to look at the cabinet & write his memo. I feel their return policy is designed to frustrate the customer into keeping a broken or damaged piece. BUYER BEWARE !!!!! Update: My wife took the broken cabinet back to the Colton store only have the most incompetent group of souls attempt to help her. It apparently took several employees to produce a receipt of exchange & get another cabinet ordered which she said took almost two hours. She stated that an employee offered her a gift card for her time!! Unbelievable, as if we would ever shop there again. THE WORST CUSTOMER SERVICE WE HAVE EVER HAD TO INDURE !!!!
I bought a mattress on Friday. The mattress I originally wanted from the Ashley store had and ETA of 4/26. So, I went for one that was a hit more expensive but would have a pick up date of 4/22. I called to pick up my mattress today and the customer service rep that picked up the phone said it would be ready tomorrow not today. Got transferred to the warehouse and they gave me a pick up date of 4/25. I asked to be transferred to the store to speak to a manager to express my concern about a changing date. The rep that answered placed me on a continuous hold for more 36 minutes. At that point I hung up. Very disappointed with this store.
We've been coming here for years looking at different options for furniture. My boyfriend usually hates the pushy sales people here & then I get mad @ him for being rude; then we end up leaving never to buy anything. Well tonight is a whole different story. Our Sales Assoc. named Raid S. , was amazing. Not pushy, actually was very helpful ( & funny (that always helps the process) & showed us furniture & a mattress we could afford. So needless to say we're cashing out right now. IF ANYONE COMES TO ASHLEY FURNITURE YOU ABSOLUTELY HAVE TO ASK FOR RAID S. BEST SALES MAN BY FAR & NOT IN UR TYPICAL WAY.
The prices are great, and the service exceeded my expectations. Adam was profesional , knowledgeable, and a pleasure to work with. We will definitely return.
Make sure you check their online prices!!!! They will match and its normally 50% or more cheaper!
Mo and Earl were fantastic. They made the process very easy and Gabi a fantastic deal definitely need to come in and ask for Earl and mo.
I was a Jerome’s costumer and I came to Ashley’s Furniture they had Great customer service. There is always great deal. The specials are wonderful.I changed from a Jerome’s customer to an Ashley’s customer. I am 100% satisfied with my purchase . Vicent Fajardo and Ralph Perez were so helpful throughout the process.
Kevin Tran did an outstanding job helping me buy living room furniture on Easter weekend. I highly recommend him as a sales person. He was kind and patient
If you or anyone you know is looking to buy furniture, I HIGHLY recommend going to Ashley in Riverside and asking for Raid!! He was the best and oh so patient as I had A LOT of particulars, and, I didn't even buy anything my first time in! Zero pressure and very helpful! I ended going back with my better half and not only buying the recliner (for Father's Day) I went in for but a lot more (thanks better half for going above and beyond)! He and his manager hooked us up not only in price but in over all amazing customer service!
Adam Wolf did an amazing Job in helping us choosing the furniture. I am very happy to see such salesmen that are very courteous, respectful and honest like him. Thanks, for doing a good job. Miguel
Chris was very outgoing and very helpful he worked with us and is a good sales personI I will come back to Ashley furniture and buy again good job Chris. Ron and Barbara
DONT SHOP HERE!!!!! The prices are way too high for the quality of the furniture. They will get you with "promotional purchases" and "managers special" RUN. They wanted to sell me a sectional with managers special of "50% off " original price ( which online the original price was cheaper) so i told them about it and they denied price matching. Any who long story short the sectional not oversize after taxes was $2,100 with special and the sales person said it was a steal and BLAH BLAH!! I ended up at Jeromes buying a oversize sectional for $2,400 after taxes and it was worth every penny and that was with NO DISCOUNT. Shop around for furniture, dont let them get you. Although i spent $300 more the quality is way better and worth it.
Thank you great service
Adam was the best part of my experience at Ashley's furniture. He is a very genuine and sweet man. He helped me pick the perfect sofa for our lifestyle with the best price. I can tell he really likes to help people find exactly what they want and need for their home. I would recommend everyone to see Adam of they are going to Ashley's furniture.
Great customer service from Patrica . She let us take our time and answer any question we had. Way to go Patrica
Sometimes, I understand when you walk into a store it can get overwhelming. I know sometimes you think that you're just another commission to someone, but not here! Honestly once I got there I was greeted politely by Yajaira Cantillano and the 1st thing she asked was, if I knew what I wanted and if I was intrested in them showing me anything? Yajaira showed me around was very courteous, very respectful, and most of all she walked me through every step of the way. Even though I knew what I wanted when I walked in there. She didn't try to change my mind at all. Which is very amazing. She made me feel that she didn't want me to choose something that I wasn't happy with and in the end when I walked out of there I was a very happy with everything. The manager Vincent was so so nice to help us out to get all the things finalized. The process was quick they both made my family and myself feel welcome. I will continue to come in as needed the prices are amazing and quality material is amazing aswell. If you ever need help do not hesitate to ask for Yajaira Cantillano or her manager Vincent.
This place is horrible do not shop here, Yelp keeps deleting my comments. Unless you want to be over charged for crap furniture, please do your self a favor and take your money some place else.
I have bought several furniture items from Ashley over the last few years. Overall I have had a good experience.
Earl helped us find our living room set and our dinner set for our first home! He made the buying experience super special, fun and exciting! He was not pushy at all, he was funny and let us take our time. We loved earl so much that I ended up bringing my grandma with me to find some stuff for her home too. If you ever need furniture at Ashley’s, ask for Earl! He made everything so easy!!! Thanks Earl! :-)
Took care of business and got us out of there real quick
Great Customer Service from Ali Assadi. Very passionate, patient and willing to listen.
I'm only giving two stars because Ashley's carry a lot of nice furniture but I'm never coming in to purchase. I will be doing my purchases on line moving forward. Came in and bought the Brashland set and Tempur-Pedic adapt hybrid. During the purchase the sales person, was adding things to my purchase that I had no idea about. She had added the furniture protection plan at 149. 99 and a mattress cover of 129. 99 (which was 99 online). She mentioned that I "NEEDED" the mattress protector. So then I asked her what the protection plan that was added was and she says, "it's a furniture protection plan, you want that right?" (Without explaining that the protection plan was a third party and not through Ashely's). So we left the plan. Being that she was so vague about the furniture plan explanation, I decided to do some research about the plan which is through GBS. Found out that they basically suck and I paid 149. 99 for nothing. So I called customer care and they asked if I was provided a pamphlet and of course I wasn't because the sales girl was obviously trying to up-sell. The customer care group advised me what the plan covered and it was basically pointless to have it. And I read so many bad reviews about the protection plan. Went into the store and removed the plan before my purchased was processed. Another issue was when I received my bed. They delivered me a CAL-KING instead of a regular king. I had only found out when my king size bed sheets didn't fit well on the mattress. Decided to measure it and sure enough the dimensions is for a CAL-KING. Ended up purchasing CAL-KING sheets and it fit. I'll be keeping the bed since it's the same price as a regular king and it's going to be more of a hassle to return. It's the same price after all. But it's irritating that they can't even deliver what you order. My receipt even show KING. They're pricing is off at the stores too. They hike up the price and then "discount" it to make it seem like they're giving you a really really big discount. I got a dresser that is 600 something online and when they entered it in the purchase they put that the dresser is 1149. And reduced it to make it seem like I got a real steal. I entered the same purchase online and the price came out to 600 cheaper. I mean a deal is a deal. So it was still a discount. But they made it seem like I got a couple of grand off my purchase. I probably would have gotten the right size furniture if I had ordered online myself. Paid the extra 600 bucks and avoid the hassle of having things added to my purchase that I did not want or had no knowledge about. My sales persons name was Kora. My purchase was made on April 7.
Really enjoyed our time with Chris Duran. He was great to work with and super patient with us & the kids. Please Ask for him if you plan on shopping here. Only downside is that you have to pay delivery and taxes at time of purchase. Even though there's financing offers for 0%, just know you have to pay those fees. We almost walked out just because of this but we went thru with the purchase anyways. I expressed my concern with this to Chris and said he agrees that it should be made Known prior to the end of the transaction. So make sure you ask about this before you are the register. Otherwise, a great experience for us and like I said, Chris is a good dude & pleasure to work with.
I am giving 5 stars ONLY for the salesperson we worked with - Jennifer. First of all, the storeroom is nice - there's a large supply of furniture, rugs, and decor. BUT. . . I can't help but feel like I'm back in an old school car dealership. The minute we walked in, there were a dozen salespersons wanting to take the initiative to greet us. It's obvious that it's all commission based. Jennifer ended up helping us look and find what we wanted. She was very helpful but not pushy. After thinking it over, we returned the next day to buy a clearance item we wanted. After they heard we had worked with Jennifer, everyone was hands-off and wouldn't take our money to buy the item. They all told us to sit and wait for her. She was busy in the back helping a customer. My frustration is that if the commission wasn't there for the other guys, they wouldn't even help us. Poor service. So. . all being said. . . if you decide to enter the piranha pool, be sure to ask for Jennifer.
I went to Ashley store in Colton and got my living room Ms Selina was very nice and helpful. definitely, I recommend this place
Jeff Wright was the name of our sales rep and i must say the guy was a blast and very helpful.....took care of us and we appreciate it greatly......THANKS JEFF AND ASHLEYS FURNITURE
Christopher Duran is a most trustworthy gentleman. He will be true and honorable in all his sales. Lean to him for the very best experience!
Edward Wassef was Very helpful. Went above & beyond with helping me get the correct furniture. Always very helpful when I come in. Greatly recommend them.
Thanks Al. I need more furniture. I'll be backagain.
Liz Martinez is by far one of the BEST salespeople!! Fast, friendly, efficient, and she delivers!!! We’ve purchased two living room sets and a dining room set. We keep coming back due to her great customer service!
Clarissa Hernandez was a great help fantastic customer service very nice and helpful
Al was extremely knowledgeable and patient with us, helped us select the perfect furniture pieces and gave us some ideas for other rooms. Will definitely be back to pick up some of the pieces he suggested. Great experience.
Great customer service
Jorge was very friendly and helpful when he was showing me and my family around. He payed close attention to what we needed and he showed us exactly what we were looking for.
Daniel Carson and Thierry did a great job assisting us today and great with our kid as well!
Went there just for the cafe
Liz was so helpful and fun! She helped us pick out a whole living room set from the couches, lamps & end tables, to the rug. Best experience with Ashley to date.
Adam Wolf communicated everything well to my wife and I. It was a great experience today.
Great customer service, Phillip Sequeira did an excellent job explaining our options and was very helpful .
Best sales person ever terrific highly recommended .....Ali Assadi
I love shopping at Ashley Furniture. Great service and great prices. My sales person Stacey was awesome.
Come see Jay house ...... truly cares about your budget and family any and all home needs hes def the man to see at Ashley!!!!
Julia was great with the furniture selection
Earl was very kind and knowledgeable. Was able to answer any questions I had and helped out a lot. Moe the manager was also very kind. Thanks so much guys
PLEASE DO NOT SHOP HERE. As a former employee of TWO years here's I'm advising and pleading that anybody who considers shopping here please reconsider. I've worked for this company for two years, I am here to tell you all how horrible and inconsiderate this place is. You will not get your furniture on time as promised, the customer service for this specific store is beyond terrible (please reference other people's reviews for proof) the quality of this furniture is disturbing and not top tier as they claim its cheap and easily deteriorates. I've worked in the warehouse where the items are made and distributed as well, I've experienced first hand everything about this company and how they work. If you see damage on your furniture you will never be able to return it, you will never be exchanged a new item. If you're lucky enough to get and even exchange you will not be getting a brand new item YOU WILL BE GETTING THE EXACT SAME ITEM BACK all they will do is touch it up with spray paint, call it brand new and send it back to your home. Purchasing the 5 year protection plan is an utter joke, there is no point to it because it covers absolutely NOTHING but give you an extra charge. I've also worked in the call center (customer service) and I'm here to tell you your problems are only just beginning if you purchase here. No, I am not just an angry ex employee who has a vendetta. I am genuinely concerned about how this place does business, I've experienced first hand how this store and customer service treat customers. In the store i promise you will be treated like a king when you're first purchasing, after u sign and pay you will never hear from your sales rep again. If you have an issue with your furniture or payments I promise you you will never get them solved or get through to the store. Please reconsider if you are planning to shop here, everything is over priced for terrible quality furniture. Won't last you more than a year in your home IF THAT.
I don't usually write comments about me shopping In certain stores but I cannot stop bragging about how good my experience was at Ashley's in Colton. The main reason was because of how knowledgeable and helpful Adam Wolf was. He was awesome and if it was someone else I would've probably went somewhere else. If your buying furniture go see Adam Wolf at the Colton store. Thanks again Adam for your help and great prices.
Rodney Francois was AWESOME! We went in looking for a mattress. Rodney was very knowledgeable and patient with us. He gave us top notch service. We will ask for him every time we go to Ashley and would recommend him to everyone.
Had a great experience at Ashley’s in Colton, Ca. Adam helped me out and he was great. Got me a good deal, and continued to follow up within the following week to make sure my pick up went smoothly and that everything was as expected.
My husband and I were not even considering Ashley's because we thought it wasn't in our price range. But one way or another we ended up in this huge store. I cannot be more thankful we did because we got the bed we wanted and much more at an amazing price! After visiting 3 different furniture stores and getting great quotes we didn't think Ashley could beat it but they hit it out of the park. Lily is amazing! And super patient. She went out of her way to help us find a good match and also get us the best deal !!! She was very informative and eager to answer any questions. She gave us space to make the decision and didn't pressure us in any way. I can 100% recommend her and will be coming back to her for future purchases. I cannot thank this team enough for making sure I was 100% satisfied with my purchase and giving me the best unbeatable price! Lily if you read this I owe you Starbucks !
Earl Martin was really helpful and he worked really hard to help us.
Good place that has variety and a big collection that accommodates different tastes. The prices are not final and very unreasonable so make sure to take to a manager to lower the prices and make sense of it. The service and customer relationships is okay nothing special. The check out process is long but at the end you might get what you want.
Recently purchased 2 twin drystan beds and my two boys love them. The service we received at the Ashely furniture store in Colton was beyond our expectations. Really appreciate our sales representative that went above and beyond to satisfy our needs and found what we where looking for.
Lots of stuff.
Stayce was the best. Very knowledgeable and helpful in my experience. I couldn’t ask for a better seamless shopping experience. Thank you Stayce and Ashley!
Thank you very much, DOMINIC, you're great! I WILL COME BACK AGAIN.
yajaira was very nice to me. I would highly recommend her to you.
I went in for a recliner for my mother. I Was greeted by Jayson house. He took his time to show me the recliner and mentioned a special they offered with the mattresses. Decided to take a look and found a great mattress he was well educated on all the products. I got a great deal. If you go ask for Jayson.
Mr wolf(sales associate) was incredibly helpful and Ashley's price match of Amazon sealed the deal. Beautiful furniture and great sales associates.
WORST CUSTOMER SERVICE EVER!!! It took us over 1 1/2 hrs. to pick up a 2pc. sectional, rails, and slats for the bed. Every time they told us they were going to get it, they came back empty handed. This place is a nightmare. Knowonder when you look it up on Google, available jobs show first, even before the address comes up. I CAN'T GIVE A NEGATIVE RATING, so they'll have to get a single star. I have to say even that is to high of a rating review for Ashley Warehouse in Colton, CA.
Adam wolf is a helpful, consciousness, friendly and knowledgeable of all Ashelys products. 110% Seek him out for your furniture purchases.
Excellent service. My sales associate Samuel Picou was very helpful and authentic. I will only shop at Ashley from now on.
Adam Wolf was amazing, very knowledgeable. The difference from shopping in Victorville Ca and here in Colton (, Ashley store) is as different as night and day. We will return just because of Adam Wolf. We ended up spending $7000 and are very happy with our purchases. Vicki and Bobbie Victorville Ca
Went into Ashley in Colton to look for new furniture not knowing what we wanted. Troy helped us and gave us space to see what we liked. Whenever we had a question he was right there, if he didn’t know the answer he asked the manager to make sure he was giving us accurate information. Very professional. We’ll definitely be back to the store.
I went to check out the bedroom sets from Ashley and Troy was so helpful and friendly. He gave us great customer service. We took his card and we'll be back to purchase the beautiful bedroom set I found.
Troy Lucas was professional and thorough. I will definitely make a purchase from him.This would be my third Ashley Colton store purchase.
Adam Wolf was amazing, very knowledgeable. The difference from shopping in Victorville Ca and here in Colton (, Ashley store) is as different as night and day. We will return just because of Adam Wolf. We ended up spending $7000 and are very happy with our purchases. Vicki and Bobbie Victorville Ca
Eloy was exceptional! Showed me the entire showroom and helped me pick out a sectional for a great price! I will definitely be back for a bedroom set! Thanks again
Excellent service.
(Translated by Google) Yes I like it. And the staff very friendly. Thank you (Original) Yes I like it. Y el personal muy amable. Gracias
Sara and Frankie were awesome help I highly recommend them.
Furniture is a good price. For that i give a 5... Customer service. -5. REALLY. Dont try an call you will not get a live person for at lest 25 mim. Count on being transferred. Payments in store are put through as debit not credit like they say. Sale people push items not wanted then say " It comes as a set" have to all or none. Lie. On line purchase are much better.
Oh my gosh!!!! I dont even want to give them a one star i would love to give them a negative 5!!! No one with any integrity should everrrrrrrrr buy from this store!!!! My husband has sold this product thru a major leasing company. I have Ashely products in my home right now!!! These sales people and finance people are sooooooo thirsty for money that they run a switch and bate scam!!!!!! I have been to this store on several occasions and one sales person says this and the next one says something totally different!!! I noticed they deal with most customers of not of my skin tone that dont know there scamming , switching and bating!!! So sad!!! I had a "manager Francisco" agree that they had posted a mark down sign that was incorrect!!! He then brought the sign out and showed us a backing that had nothing to do with the mark down sign!!! To save face then my husband asked him why would i look at the back of a sign. . . . . . he then said quote unquote " any intelligent person would pick up the sign and read the back" unquote????? Wow I have been in the home loan lending industry for yearssssssss and would never ever treat any client the way Francisco and the manager of AcceptanceNow treated my family!!! I will be contacting the District Manager to inform him of the poooooorrrrr customer service that me and my family experienced. I had to go to the emergency room after this incident and found out I had a mini stroke!!! What the HELL!!!! Ashley please take a good look of the protocol of this Colton Store. Mr Morales told me he no longer wanted to assist me and I asked well as anyone here that can and he said no. . Mr Francisco said Fine we no longer want to do business with you after telling my husband he is not intelligent because he did not remove the discounted sign out of the casing and read nothing legitly associated with the mark down pricing. We have major connections with Aarons shame on Ashley in Colton!!!
This is my second time making a purchase at Ashley Furniture HomeStore, second time being because we enjoyed the great service we received from our first purchase all thanks to Rodney Francois. From the start Rodney allowed us to take the time to explore the showrooms, gave us our space to really get familiar with all of the variety Ashely's Furniture has to offer. He followed up with us in between some spaces and offered us his knowledge in making a comfortable decision that was both exciting and successful. His patience as well was a great roll in our experience, it wasn't just to sell and get us out the door, he took the time to understand what we were searching for. That's what kept us coming back for more.
Needed a new mattress and found exactly what I was looking for! Huge thank you to Adam Wolf for the great customer service. Very respectful salesman, who didn't try to talk me out of my price range. The store is also very well put together, making it super easy to bring together your ideas.
Wonderful people, good furniture, customers services is extraordinary. Keep up the good works
Warehouse understaffed. Signs barely noticable. They no longer deliver to local showrooms for free. You have to drive to their warehouse or pay $70 for delivery. Their advertised specials are never accurate. Bait and switch.
Okay here it is Furniture is good at a reasonable price. Customer service is horrible. . . I think for the price it's a good option. But if you have any problems or complaints with the store forget it you're not going to get through on their customer service lines they don't do refunds like they're supposed to they keep putting you off and off and off I've been waiting 6 weeks for my refund way too long. I don't normally trash your business but this is some place I would never recommend for anybody looking for a furniture and having to deal with a human person. Are you get better service from a monkey
The experience at the warehouse in Colton was so bad. I was misinformed by the sales rep about picking up situation which I was ok with it but The customer service rep, Francisco at the desk of the warehouse was so rude, never made any eye contact and when I was explaining to him that my sales rep told me that he made my pickup appointment for today, he simply told me that I was misinformed and it will be about 30-45minute wait like a robot. The company needs much better customer service training if you don't want this type of comments posted.
It was a pleasure shopping experience here I'll definitely recommend this store to my friends and family they were friendly and helpful with my recent purchase thanks for all your wonderful help my wife was very satisfied.
Went for a box spring and only sell black ones.Really? And the new arrangement if furniture by that front door is so crowded it's like walking through a mine field.
I would rate zero if I could. I recently purchased a mattress and I was told during the transaction that I could return or exchange it within 30 days if I was not satisfied. It has been 2 days since I received it and was not satisfied and wanted to do an exchange. I was told that there are no returns or exchanges on mattresses. I was upset because if I would have known that than I would have not purchased the mattress. Now I’m stuck with a brand new mattress that I am not comfortable with and only to wake up with backaches and not able to sleep. After many years of being a continuous loyal customer I will no longer be returning.
I would rate zero if I could. I recently purchased a mattress and I was told during the transaction that I could return or exchange it within 30 days if I was not satisfied. It has been 2 days since I received it and was not satisfied and wanted to do an exchange. I was told that there are no returns or exchanges on mattresses. I was upset because if I would have known that than I would have not purchased the mattress. Now I'm stuck with a brand new mattress that I am not comfortable with and only to wake up with backaches and not able to sleep. After many years of being a continuous loyal customer I will no longer be returning.
Everything was great. Great selection of furniture. Pablo was very cortious and helpful. I love this place.
I would never recommend Ashley to anyone !!! I bought my furniture on 01-15-2019 it broke on 02-02-2019 service tech came out on 03-05-2019 still have not received a call from anyone at all I’ve called and been promised someone would contact me within 48 hours it’s now 03-30-2019 now they say if I want something done I need to go in the store why wouldn’t you tell me that 6 calls ago Never again will I buy from Ashley
Jennifer Perez-Lopez was amazing!!!! Her customer service was excellent
Pablo is an awesome sales representative at the Colton store. I recommend that he receive the award of the month and more. He went beyond his duties to a sure that I received all that Ashley has to offer their clients. Thanks to Ashley Furniture all four of our houses are furnished room to room.
When you come to this location ASK FOR ADAM WOLF! He is outstanding with his customers service skills, so kind and made sure I was satisfied with everything that i picked out. He made to stay in contact with me from the time the I left the store until the furniture was in my home!
Nice furniture, but not suitable for apt. Furniture too big. We were attended when entered store but then Rep left and no one to ask questions. Not what I saw online regarding prices.They do have big selection but its not for apt. Looking for sofa,next stop Living Spaces.
(Translated by Google) Downloadgging (Original) Gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
I can't begin to tell you the terrible service they have given me. They also have my money and of course no one has called back. If you want to sit on hold for over an hour and then get attitude then go ahead with your purchase. #theworst. Bobs Furniture was a class act.
If you come to this location ask for Adam Wolf! He was very resourceful and patient. He helped us find the perfect couch and dining table set for our home with the best deal!!!
Easy to check in, plenty of space to backup to the loading dock, Strap it down and take it out!
Took longer to get furniture from warehouse then it was to buy it
Adam Wolf greeted us with a warm and welcoming smile on this Sunday afternoon. We told him what we were looking for, and he took us around the floor to show us all our options. He is a professional, kind, patient, and thorough salesperson. We really enjoyed our visit, and we walked away with exactly what we needed to furnish our guest bedroom.
I don't normally write bad reviews but I have time to let everyone know that this place has the WORST COSTUMER SERVICE ALL AROUND. I came to Ashely's to buy a bedroom set. I purchased a dresser, bed set, and tempur-pedic mattress. I asked and reviewed my delivery date to be set on a Thursday. I don't know what happened but somehow the delivery date was changed and was attempted to be delivered on the Tuesday of that week. The delivery sent me a text so I called the sales rep that helped me, whose name was Alex. He told me he didn't know how it happened but that he would "handle it". The next day I get a call from my mom saying they tried to deliver it. I called Alex and asked what happened I thought he would take care of it and his response was "I was under the impression that if you didn't confirm the order it would not be delivered. " UNBELIEVABLE. So he did not do anything to fix my delivery situation. So then I'm calling the delivery (which Alex should have done) and they tell me they can't deliver it till Friday when I organized my schedule for it to be delivered Thursday. The delivery calls me Wednesday saying never mind we can deliver Thursday. What a relief, right? Nope! Thursday comes and they only deliver my dresser and mattress and delivery tells me they didn't have my bed set available till the end of the month. They told me they didn't have it in stock and Ashely's reps should've checked for inventory. I'm very upset so at this point I'm calling Ashely's costumer's service and asked to speak with a manager and never did my calls go through when I was waiting for over 30 minutes on the line till I just gave up. I decided to drive up there and spoke to Vincent (store manager) not until i waited some more time of course. Finally, when I was explaining to Vincent what happened and how I was upset about everything that happened. He was grinning and chuckled at me the whole time. He was so rude and placed the blame on the delivery. He thought by sliding a $100 gift card from Ashely's it would shut me up. I left disappointed and I WONT EVER SHOP THERE. What a horrible person to manage a store. DONT WASTE YOUR MONEY ON THESE PEOPLE WHO ONLY CARE TO MAKE THE SALE AND DONT CARE TO SOLVE ANY PROBLEMS THAT COME AFTER IT. BECAUSE WITH UNPROFESSIONALS LIKE THESE PEOPLE ARE, THERE WILL BE PROBLEMS.
Limited
We bought a nice brown couch and loveseat we really liked it and then we got home and about to within about this in six months the fabric it totally started to deteriorate fall apart and we were so sad about a purchase
This company is one that stands out from the rest as the best!
Warehouse workers are trash. My wait time was an hour & a half for a mattress & I watched one guy stand there & flirt with one of the girls for a solid 15 minutes, also some very interesting art work on a piece of wood in their trash! Too much time on their hands to have an hour & a half wait time to pick up a mattress. Not that i actually waited that long. . . no. . . closer to 2 & a half :)
Over priced , even with a super sale or manager special , which I can’t believe anybody would buy their furniture at their regular price anyways. Go to wayfair , free shipping for half the price what they charge! We ended up buying a rug since I liked it but now I’m regretting that too since I have been waiting over 2 hours for them to bring it out of their warehouse which is located in the back !!! Will never be back to this place !!!!!
Overpriced furniture, saying it's a sale (this sofa is 800 today instead of 1600,--) bla bla bla , who in the world would by this junk for 1600,-- ? They all remind me on car sales men in here as soon as you walk in the door. Purchased a rug which I thought I take with me right away ( since their reviews of furniture deliveries are horrible ) figured can't go wrong with that , well you can. After waiting for 3 hours in their freezing cold warehouse, I still didn't get my rug! So I cancelled my order ! Go to wayfair!! Gast shipping great prices! Not sure how this Ashley place even survives, look at the reviews !!
Bad customer service by some of the sales guys there, and poor quality product..when we went to the two sales people were arguing over an issue in front of customers, then we were told that a certain model on clearance was sold out when in fact it had over 40 in stock, then offered a more expensive version in it's place, finally made our purchases with a nicer sales lady. After 1 month receiving our table it began to to chip for no reason we called and filed a claim with the insurance we purchased for it, waited two weeks with no response then called back again and were told that we never filed a claim, so we had to repeat the process it took them another two weeks to send someone out to fix the table and now after only a week of being repaired it chipped in the same spot so now here we go again, don't get buy the insurance, better yet don't buy from Ashley in general they're overpriced for such cheaply made product
Even though they didn't have the mattress I wanted in stock I still bought another one anyways because I loved the way Sham treated me. I had bought a bed set from him about a week ago as well and went back to him cause I loved his service. Very humble person to deal with when you go there. I was very fortunate to get helped by him and I would recommend everyone to ask for him. I saw the way the other sales people were acting with they're customer and I felt very fortunate to have meet him. If you looking for a memorable experience and want to get treated well I would most definitely ask for him.
Sales associate Adam Wolf was wonderful. We got a great deal on dining room set that we really wanted. They have a great variety at great prices.
What a great way to spend my Sunday!!! Came in with my dad looking for a few sofas and bed sets for our new home. Adam was assisting us with all our needs & he was pleasure to work with!!! He was super attentive and really made my dad feel welcomed and listened too!! He addressed all my dads concerns & showed him everything he was describing he wanted. I was so pleased by his professionalism & demeanor. If anyone is looking for a great time and amazing furniture or home decor come see ADAM. I got a great deal on everything including all the deals they had going on!!Thank you again Adam! We will be back for more stuff soon!!
When you go to Ashley you ask for" Yolanda" she is very helpful. If you want stuff done asked for Yolanda she'll take care of you. Thank you very much for your services
Adam Wolf is the best salesperson at this location. He is professional, kind and has patience. He really helped me find the living room set of my dreams. He was able to help me find the best payment plan for my budget. I was recommended to this location and I will be recommending this location to others.
Made our buying furniture easy and enjoyable. Will be returning back for more soon
Purchased leather couch and love seat with recliner. Back support terrible. Color is fading. Very happy with quality and have purchased a new set from another source.
I have purchased from this location twice. Dining set, living room couch and most recently our bedroom set. The quality of the items are great and we worked with michelle arellano. Very easy to work with and no high pressure sell. I've worked high end retail and I dislike the hawk like sells tactics used and learned that customers won't be loyal to a salesperson they feel is dishonest and pressuring them. They may get the initial sell, but will not have the repeat customers coming in just to be assisted by them and help get commission. I digress. We told Michelle that the bed set they had for sell we found cheaper online and they price matched it. Sure, we could have just purchased online, but if we have any issues, we can come in person to speak with someone and it provide a peace of mind. The selection we wanted was a decent amount cheaper on the Ashley's website so while in store check on your phone or take a picture and check when you get home. Michelle's manager was great as well and very busy as I have noticed he's called non stop in every direction lol poor guy. Got a few gift cards to use in store.
The furniture is beautiful. Customer service and the sales sharks, not so helpful. I purchase a mattress, twin size, apparently it comes in a box and a rug. I didn't have room in my car so the guy tells me come back anytime. Long story short, when I go to pick up they are so confused, and can't pull the items. Both small things mind you. The girl tells me come back in 2 weeks, there's nothing we can do.
Worst experience every. I really mean it. We had a nice sales lady doing a good job but the products we bought and the service were the worst. Please go elsewhere. This place is such a rip-off. I promise you if you have s problem they will run you around until you give up. I surrender. They win. I cannot make them be responsible for the lies they told me and appointments they flat out didn't show up for.
Really Bad service in pick up in Colton never ever gonna buy anything from them. Wait it almost 3 hours for a matress a never got it. Going to the store to get my money back. What a waste of time
Love the customer service I received definitely made my day to find what I was looking for. Jennifer was awesome gave me the best deal and was so patient. She brought her awesome sales manager Anthony over to assist and make me a happy camper.
Great customer service, furniture is beautiful, great price, definitely worth it. . . Will be going back. . Delivery guys were really nice and friendly, made sure we knew how to put the sofa sleeper together. . . delivery guys were on time. .
Terrible customer service (not sales people, but counter personnel). Calling for service, questions, or general information! They are horrible. Their material is cheap! And NEVER RETURNING AGAIN.
The whole time I was there browsing around I kept getting cut off by employees that would zoom right in front of me without saying excuse me or anything. Very offputting.
Had an appointment to pick up furniture still had to wait 2 hrs. Never received call that my furniture was in. The loaders where very helpful and polite. I believe it's poor management. As I spoke with other customers picking up, about half had to wait.
We want to be the best furniture company.
Had a great salesman polite
Black guy was helpful
(Translated by Google) If wow fix my house with little money and good furniture. (Original) Si wow arregle mi casa con poco dinero y buenos muebles .
I love this place, my one major complaint is that I can't stand how bad the sales associates hound you to get what you're looking for like let me look around and I'll come find you.
All is good until you leave the store. Buyer beware!!!! Absolute worst customer service ever. I always believe in second chances when it comes to a business, so after the first time shopping here and having a bad experience I decided to try again. It took months for delivery, wrong furniture on truck when they tried to deliver it, more waiting for a delivery for the right furniture after it comes back in stock. 😩Don’t even bother calling the store or customer care!!! Hours on the phone with them was worthless! Both customer care and store manager was suppose to contact me. A week later........still nothing so husband takes a trip to the store. Manager is rude right from the start. Bad mood maybe? Who knows!!!! My time and my money! They don’t care about their customers! I would never recommend Ashley to anyone ever again!
Yes sure
Don't buy from this Ashley furniture. They have worst customer service. I was suppose to receive my delivery from them today, but when I called to confirm it I was informed that it wasn't scheduled and that they only deliver in my area on Saturday. You would think there associates would know that or they would of caught it prior to me calling today. I dealt with Ashley furniture before, but the management team is the worse at this one. I will never purchase from Ashley in the future.
Cost
I just recently moved to a new apartment and had to furnish the entire thing. I had the absolute BEST experience. The process was incredibly smooth and we owe it all to our sales associate, Chris Lopez. Chris was so professional, knowledgeable and an overall easy person to talk to. I never felt pressured or confused, which is easy to feel when buying high price items. Thank you Chris for helping us! We appreciate you and will ALWAYS go back to you for future furniture needs! ⭐️ ⭐️⭐️⭐️⭐️
(Translated by Google) I will never buy anything in that dirt store wasieron 5 deliveris and all went wrong the furniture a few broken and the dirty mattress the customer service bad never answer we had to go 5 times to the store and they blamed each other finally after of 4 months they agreed to come for their filthy furniture I would never recommend it (Original) Nunca volvere a comprar nada en esa mugre tienda isieron 5 deliveris y todos salieron mal los muebles ralados unos quebrados y el colchón sucio el servicio al cliente malisimo nunca contestan tuvimos que ir 5 veces ala tienda y se echaban la culpa uno al otro por fin despues de 4 meses aceptaron venir por sus mugrosos muebles no la recomendaria nunca
Bought a dinner dining table set. It looks beautiful in the showroom. Sales also encouraged us to buy the warranty service. We did. Few month later, the table started to crack. I call the warranty service. I filed a claim. However, did not receive any response back. My claim number is GBS 257194 My suggestion, don't waste money buying the warranty plan. Better yet, don't buy from Ashley. The quality is poor.
AWESOME
Salesman was worthless and we drove all the way from Murrieta because we were told it was the only store that had the sectional sofa we wanted to see. Guess what, they didn't have it either. Maybe the stores and salespeople should actually talk to each other.
How this store rates even a 2. 5 evades me. BEWARE! Oh, so nice, will jump trough more hoops than you care to experience. At the time I decided to put a stop to all the magic mirror show. I made my decision on the 2nd item shown. When it came time to write up the order I was told the computers just went down. Probably the result of the bad rain storm. I offered to pay by cash, everything in me said just go. But he spent so much time. So, they wrote up a worksheet. Price. Lots of things missing, I insisted he write down the delivery date he told me, (Dummy me I thought it needed to be delivered and paid a delivery charge. ) I could have picked it up, no problem. Also, he had me sign paperwork after receiving my cash, he pointed out. . . No Returns or Refunds. I was told by the manager earlier, a hard copy would be mailed to me of the purchase, in the meantime I received a photo copy in store. Two weeks went by and I remembered and called to get the paperwork. They said they could send me a copy of what I have, "but they don't give out copies of the agreement I signed if I want to come in and pick it up, but they will not mail it to me. Copy or not, I asked why they didn't give it to me at the time of purchase. She said they just don't. This just does not make sense. How can a store like this exist?
Great service nice deals and no rush
I walked in to pick up a dresser I ordered at the Covina store and liked a desk at their outlet center here in Colton. I didn't have room to take it with me so I called the next day to see if it was still available and after getting transferred a few times I got ahold of the right office staff. The lady was rude upon answering and when I asked if she can check the status of a desk so I wouldn't have to drive over an hour to find out it's sold. . . she responded with that's not my job, I'm busy, you just have to drive in and look for yourself. What a complete joke of an employee.
EXPENSIVE
Bad experience. I found a sofa online that I liked. Can't check stock online so I tried to call store to avoid long drive in traffic. Sat on hold for 15 minutes then transferred to voice mail automatically. Tried again same problem. Drove to store and after being ambushed by salesmen at the entrance, it wasn't in stock. I could get part of it in a couple days and the rest in 2 weeks. Went and looked at outlet store which felt like a thrift store with outrageous pricing and the leaking roof was dripping rain on the furniture for sale. Definitely won't be returning ever.
I saw an ad on TV for an accent chair for $69. 99. When I got to the store, the sales lady of course didn't know what I was talking about and didn't care to even research it. I know it was a bait N switch tactic and I should have listen to my senses. The least expensive accent chair item was $199. I looked online and the least expensive was $99. Never will I walk into that overpriced cheap product store!
So, here it is short and sweet. More sales reps than customers and it definitely is relatable to buying a car, in store. Also in store prices are about 50% more then online pricing from their own website. So I got a whopping 50% off my instore purchase feeling pretty stoked, then showed someone what I got in store on their website and hey it's the same price. So my major discounted Presidents' Day sale equaled to same price available online anytime. I felt like a idiot, but I feel worse for those who only got the advertised 35%. They got stooped, keep in mind you have a week to cancel after your instore purchase. Then you can just buy online after that if you really liked your purchase.
Raid Bara did outstanding work he is Ashley furniture you need more of him. Managed retail stores over 30 years he is your next store manager.
Went in looking for a bed frame & mattress and had a very pleasant experience thanks to Rodney , helped us close the mattress for us & get a very good deal for what we bought. .
I went on black friday to order a set of couches..they got delivered on Jan 13..the lady that helped me process my order didnt follow thorough with my order and 2 items got cancelled! I had to wait until February 12 for my next delivery and they still messed up..the brought one wrong item I've called multiple times and they dont answer my calls...BY FAR THE WORST SERVICE EVER!!!!!
Stay away from this store Take heed to the bad reviews Read Yelp and everywhere else Waited 2 months for my dining table. Emailing or calling customer service doesn't help. And don't go in the store you will get no where. Horrible customer service in all areas of this corporation. Can't wait for them to go out of business
THANK YOU PAOLO!!! Went in the store tonight with my family to find a new bedroom set and Paolo was above and beyond helpful! Of course we had so many questions, such as pieces, cost, color options, etc, and Paolo was so patient and informative. He had all the answers and definitely knew all about QUALITY! Our experience was very enjoyable and smooth thanks to Paolo, especially because he speaks Spanish, which made it easy and convenient to keep my parents in on the decision making. My family and I purchased a complete bedroom set with the Presidents Sale special and even customized a few things in the set. Remember, as with anything in this world, you get what you pay for. We are thankful and grateful for the knowledge and guidance of Paolo and cannot wait for our bedroom set to come in and we can pick it up. Make sure when you come in, even just to browse, ask for Paolo! This five star review is much due to him. Thumbs up!! :)
This place definitely needs to work on their customer service. Starting with basic things like hiring enough people to answer phone calls at customer service, phones with acceptable service so calls don't call off, extending their pickup times (the latest you can currently pick up is 3pm). We tried purchased a table set and they asked us to pick up tonight between 7 and 8, we agreed and they agreed to have the table set ready to go for us. We showed up at 7pm and the table set is still on the floor and there is nobody ready to help us load. Luckily I had 2 guys with me to help out but they should have it "ready to go". This was our first and last purchase with Ashley. We normally shop at Mathis Bros in Ontario and we're def going back there for any future needs. They have people there until closing time to help you load AND THEY WILL EVEN SHRINK WRAP your furniture. We have a delivery coming tomorrow, hopefully it goes smoother than tonight.
Stay away from this store and this corporation Absolute worst First time ever purchasing from Ashley Furniture store and last I purchased Maysville counter height table set on 12/21/18 it was delivered on 12/29/18. After it was set up I noticed that the table top was already peeling. Chairs are uneven. So I'm thinking this set was brought from the bottom of the warehouse barrel. I immediately contacted Ashley customer care sent pictures and they replied I was eligible for an exchange, ok but now what? Not hearing from them , I called again on 1/3/19. Lady said oh yes order is just now going through but we won't be able to deliver til January 24, 2019. Now I'm waiting another month! On 1/12/19 I get a voicemail from a Serena staying she was calling to discuss my upcoming delivery. Call her back same day, she says "Oh ok can I call you back?"When she hung up I believe her intentions was to never call me back. On 1/20/19 I called her back didn't get her on the line but I talked to a TamaRay (if I'm pronouncing it right) who told me my set would be delivered on 1/24/19. 1/23/2019 Received a Voicemail from Rudy stating they checked the table set and it was damaged so now I have to wait Feb 14, 2019 for my set. A set that mind you is paid for but so far its not worth the price I paid nor do I have. I asked Rudy what can Ashley do abut my inconvenience, he said to call the Store. Now I smell a run around coming and after reading all the bad reviews with the Colton location I know that will be a waste of time and energy. Ashley won't stand behind their commitment to their products. I received my table today. But because it's from Ashley's I don't even want it now after waiting two months Will never EVER never Never shop here nor step foot in this store again and will make sure my friends and family do the same
It was a great experience. The sales lady was very helpful. I've been to several Ashley's recently. After visiting the store in colton this was my favorite. Sales lady took the time to find us what we were looking for. We will be back.
If I could give NEGATIVE stars, I would! First and LAST purchase from Ashley Furniture! Bought a reclining sofa and love seat. Had to have the sofa replaced due to defect. NOW 11 days after delivery, the love seat, when reclined, has a gap between the seat cushion and the back cushion so large that my butt hits the wood frame! One of their Tech guys came out and took photos and submitted them to "Corporate". Corporate is saying that this NORMAL and won't replace it! Funny, the other reclining side of the love seat nor either of the 2 reclining seats on the sofa have this large of a gap! Called the store and asked for a manager. After a little over an HOUR on hold, I finally gave up and disconnected. Ashley Furniture sales CRAPPY merchandise and they have HORRIBLE customer service! NEVER AGAIN!
I want to buy a mattress here. Their anniversary edition mattress is amazing. However I don't like Hawks. If you plan on coming here, be prepared to get followed around the store and pressured into a buy. Shipping IS free for online purchases only. Around $70 in store. Tip: Some items are on sale on the website only (the salesmen won't tell you about those) and other sales are strictly in store so check both.
I have purchased the furniture but after a week I canceled the order. But I haven’t received the refund yet and they said it will take 3 weeks. So after a month I went to the store and they request by email to expedite the refund, and they said it will take 7 to 10 days to get my Refund. So after 15 days I went back to the store and they said we are going to request it again. So now it’s two months and they gave me the phone number to call. I requested the desk at the store for the desk to call the corporate themselves but instead they refused and gave me the number to call. I called from there and it took 40 minutes for the office to pick up the call. There I talked to a representative and they said that she will call me back in 48 hours for an answer and I am still waiting for their call and the refund of almost $1500.
We went to the store picked out a sofa bed we wanted for one of our extra rooms. Super excited because we found a color we wanted at a decent price. We paid for it cash along with the $69. 99 for delivery and set up and take the trash away. Well the delivery men arrive with it days later and they leave it in my hallway. . . not set up, still in the wrapping and box. They said "well it won't fit in that room so call customer service so u can exchange it or try to get it in yourself. " So my husband and I walk them out thinking well what now it's in the middle of our hallway! And as the delivery men drive off they throw a water bottle of pee out in our street! Our lovely ring door bell caught it on camera so there's no way they can deny that! So we go inside and my husband and I get the sofa in the room we wanted it in 5minutes! So we call customer service to get our money back since they didn't set it up or get it in the room! They dropped it off in our hallway! Customer service says the store will call us back they can't refund us the store has to. So we wait and no call, next day we call them and the manager says "you waited to long we can't do anything we'll send you a gift card" we were pissed! It wasn't even 24 hours later when we called them! I doubt we'll get a gift card from them because they weren't even willing to make it right when we called. And we sure as hell don't want to shop there with how awful their delivery men were. I will be sure to tell everyone I know to go else where if u need things delivered.
Good deals
I had to shop for some furniture and was greeted by Linda Loucks . She was very informative and helped me pick exactly what I wanted. She was very helpful and genuinely cared. I will come back to this Ashley location to see Linda soon again!!! Loved the huge selection and prices. Delivery was fast and Linda made sure I received my bed as quick as possible.
Terrible customer service!!! Bought an entire bedroom set with mattress in early December. Couldn't deliver until January 26. Okay. That's fine. They call the week before delivery, oh, sorry. Can't deliver until February 5. They come over an hour early today - luckily my husband left work early just in case - and we are missing a nightstand and the cabinet we purchased for our dresser is completely scratched and dinged. We call Ashley and they couldn't care less. Have to wait another week for delivery of the chest/dresser. Ridiculous. And they will be shipping our nightstand out via UPS? What in the hell? We spent over $7,000 on this set with mattress. They are completely rude on the phone and do NOT care about what the customer feels. This is our second time buying from Ashley. Never will we ever spend money here again. Don't go!
In store experience was okay. I've been on hold for 30 minutes waiting for a customer service rep to confirm delivery. Answer the phone people!
Ashley says one thing and do another.I order fruniture over a month ago paid in full before I left. the date they gave me was two weeks out for delivery. I was fine with that some how the date changed. know one called to let me know anything I had to call and check what was going on I ended up missing work waiting on a delivery truck that never showed up or called. Me an my family ended up on the floor for a couple of days. I'm currently still waiting on my lamps that that's was supposed to be here with the furniture. Instead I had to pick out new ones because Ashley did have them anymore. I go all the way back to Ashley pick out new lamps. The delivery date was Jan 20, 2019 it's now February and still no lamps . Also customers service horrible NEVER will I show there again.
Love my furniture but it was a total hassle getting it! I bought a bedroom set. They had to back order the bed which would take a month. I went ahead and had the dresser and nightstand delivered first. Two days later (not a month!) I got a call saying I could come pick up the bed. I paid for delivery!! After talking to several " customer service" people, I was told they would deliver my bed in 2 days, no charge. Yay!! But the bed didn't come. When I called, the delivery had never been scheduled! Now I have to reschedule, take yet another day off work to be here, just in case it actually gets delivered this time. Going to Mathis Brothers for my next purchase!
Luv there furniture there , already paid off my account there. Luv the people
I will never buy my furniture here again. I went in and had a good experience with the sales team. However the day my bed set and new bed was delivered the guys didn't have the bed frame. The item was on backorder and the store took liberties to schedule a separate day without even confirming with me. She scheduled it for a Tuesday when nobody would even be home. When I called the store a manager by the name of Vincent came one and basically laughed in my face and said "most people would want their stuff right away. " I asked to speak to his general manager and he put me on hold for 20 mins came back on the line and said he is busy. Took my number and never call me back. I plan to go into the store but need to calm down first. HORRIBLE CUSTOMER SERVICE. Extremely horrible staff in the room. WILL NEVER PURCHASE FROM THEM AGAIN!
We’ve been Ashley furniture people for a long time, but it seems as of recently their employees or operations aren’t as great as they used to be!? We purchased a living room set (2 sofas, 3 tables and 2 lamps) in Sept 2018. The sofas and lamps were delivered in Oct, and the tables were on back order, but we were never notified until I called myself to request a delivery update. To top it off, a headboard and footboard order magically appeared as part of our order, and I had to make a separate call to make sure it was removed! The 3 tables were then rescheduled for end of Dec. I called a few days before the Dec date only to be told AGAIN that they were on backorder AGAIN, and AGAIN, no one called to notify us!! New delivery date for tables....early Feb... Update 1/25/19 This place continues to amaze me with the lack of organization, communication, professionalism, customer service, ... As of last week, The cocktail table was pushed to Feb 2nd and 2 end tables to early March. I just called this morning...now the end tables are available at this moment and cocktail table is pushed to March!!!!??? They also said they wouldn’t deliver the available items without delivery of ALL items. They said I can wait until EVERYTHING was available to have them all delivered at once!!!?? ARE THEY FOR REAL? WAIT SOME MORE??? If I wait any longer I may never get it. So I offered to pick them up! I also never received a call to let me know that Items were available for pick up!!! Luckily, I’ve been calling every Friday. And every Friday I get a new story...
Terrible customer service. Terrible communications. I have furnished much of my home with Ashley, spent thousands of dollars over the last 15 years with them, and this last order, they messed up bad enough that I will NEVER go back. Furthermore, I am telling everyone I know what a useless piece of crap their customer service department is, their sales team, and especially the management who refuse to even try to make things right- Especially Francisco- WORST manager ever! Would not even come speak to me face to face to fix their problem!
Adam Wolf was very helpful and respectful of our space. most salesmen attack you when you first walk in to anywhere. Adam introduced himself to us, then left us to be able to look around peacefully. very knowledgeable about the brand, and even got us a deal that was going on the following weekend at our time of arrival. would go back and buy from here again.
Came in to browse. Left with a dining table and chairs. Great service by Adam Wolf to make sure we left happy. He figured out our style and matched what furniture we told him we already had. Adam followed up the next day to make sure the order pickup went smooth, as well. Felt taken care of. Thanks Ashley HomeStore and especially Adam.
Great experience!
I ordered a couch and love seat in December. The delivery date was on the 6th. The sofa was fine, but the love seat was ripped! They took it back and left the sofa! I waited another week to get the loveseat which was today! That love seat was also ripped in a different area! This time so they took that one back. I've been sitting on the sofa with no love seat for 2 weeks now and have to wait a 3rd time!!! For a love seat! Im extremely upset because. Im on hold as we speak to see what can be done about this situation! And can't even get a answer I've been listening to music for 35 minutes now! This is bad customer service amd im extremely upset! No one has reached out to me to even try to make the situation better due to their carelessness with the merchandise! I will never order from here again! Update!!! I was told i would receive my love seat tomorrow tha day they brought the damaged couch. I called in today to make sure that was still taking place because i hadn't got a confirmation call for delivery. I was told their isnt a order in for the LOVE SEAT and to give it till tomorrow and HOPEFULLY! they will pick up the order and have it to me by the 24th! I asked for a supervisor and was told thats all they can do!.... I've never been through so much for furniture in my life! I chose Ashley's furniture to help furnish my new home and have beem regreting it every since!!
Bought a mattress from Ashley store in Murrieta, sales person was nice but the price online was half the price as the same one in the store??? Had to schedule for pickup for during the weekend. On arrival they said they were running an hour behind even on schedule pickup, like really?? The pickup process needs improvement. I just want to add I waited an hour and 20 mins for a scheduled appointment.
I have the worst service from Ashley Home Store. I went to a furniture store in Montclair and they order a matress in online for me since I bought a bunkbed that I received a month and 1/2 later, from Nov 2018 to January 2019. So they gave me a $100. 00 store credit. I use this to buy a matress for my kid. Final story I never received my matress and told me they do not refund money and the manager store Jorge in Montclair never called me to give me a respond of my situation. I never received matress but they say it was deliver. While making a lot of calls and my son sleeping on the floor for many days and still with no respond from Ashley. Its the worts Store to buy. They change dates of delivery and time. Not happy at all.
Who knew furniture shopping could be such a delight! Husband and I went in on Saturday to look around for couches we would be needing by the end of the month. It was a mad house considering a huge sale was about to conclude that Monday. We don't like to be bombarded- like to shop without being haggled by sales people. As soon as we walked in we were greeted by Jennifer- we told her we were just going to look around and find her if we need anything. Before walking off she insisted on explaining the pricing and sale to us- so glad she did! Long story short- We went back Monday and She spent the whole visit (over an hour) with just us, per request to answer all questions and get full pricing. We ended up purchasing the couch we love, receiving a great deal for paying cash- added a 5% veterans a discount for my husbands service, AND a $100 gift card for making our comeback appt with her. Now I get to shop accessories! Jennifer was so helpful and patient, we were so pleased with our experience and cannot wait to have our new furniture. Thank you Ashley's!
Although Ashley's has some nice furniture, a lot of their product is overly priced in my opinion. I've visited other furniture stores that had stuff just as nice and equal in quality, but for half the price. My other gripe is how saturated the business is with sales persons. There is literally a group of them standing at the front door waiting to pounce on customers walking in. It reminded me too much of a car dealership than a furniture store.
Excelkent service Great deals for new years. Ask for Brandon Stewart
Took 4 hours to pick up a dining table and chairs.
If anyone needs furniture please see the sales person Ed Al-Helo he was great got us all the discounts and even called the manager for more discounts. He was patient and very knowledgeable. Our experience with him was wonderful.
Thank you so much Paolo V. for finally helping us out the right way, everyone else in that place always has an attitude but not you! Once the first sales man took our 4000 dollars no one else wanted to help us out after we received the wrong order! Thanks Paolo for taking care of us, if we go back it will only be back if you are still there :)
This place is horrible ! Customer service sucks ! Been waiting on a delivery for over a month ,called in and they told me I need to wait another month! WHATS GOING ON! I do not recommend this place to anyone
I started buying furniture from them last year 2018. I applied over the computer and got approved. I called and spoke with Samuel Franco he explained everything to me on how the process would go. I drove to the store and Samuel was there to help me. He was very nice and listened to everything I had to say about what I was looking for. He didn't pressure me or anything. He answered all my questions and concerns. I ended up ordering a new living room reclining set and was totally happy. I later that year ordered a dinning room table again I had Samuel help me. When I arrived to the store he remembered me and started showing me all the dinning room sets. He made my shopping experience very enjoyable and not overwhelming as it can most definitely turn that way. This year in 2019 I again returned back to Ashley's to purchase another living room set (I have 2 living rooms) and 2 tv consoles along with 2 barstools. I was looking around in the store and nobody offered to help me. So I made my way to the front of the store and asked if Samuel (Sam) was working today. Turns out he was and again he remembered me. He started showing me different sofas and consoles I found exactly what I was looking for. The whole process from start to finish was a breeze!!! My delivery was on time nothing was broken or missing. The delivery guys were very nice and put everything where I asked. They even helped to move our small 10 gallon fish tank to another location. I'm very pleased and happy with all my purchases !!!
I purchased an entire bedroom set, including the mattress on Veterans Day 2018. I'm a veteran so we went on the sale day. Our furniture has been split up into multiple deliveries since then and today I find out I won't be getting my final piece until February! First, the salesperson was so pushy and wouldn't listen to me when I said I wanted a cheaper mattress. Second, they delivered the mattress first and didn't call me before the time frame to let me know they were on their way. I was at work, so the drivers left. I called and raised hell, then the drivers came back. My mattress has been on the ground for two months now, making me have to crawl out of bed with a bad back. Third, the second delivery was for our door chest only. The bottom drawer is lopsided, and the cabinet broke the very first time I opened and closed it. Had I not been sick at home that day, we would have had the same issue with the drivers again because they changed my delivery time from 10:15 to 12:45, then showed up at 10:15 any way! Ashley's gave me a $50 gift card for the trouble until this point. NOW, they've changed my delivery time again for tomorrow, but who knows if they'll show up when they say they will, AND I'm still not receiving my nightstand until February when the latest I was supposed to receive anything was January 11, 2019. I never had these problems with the purchases I made at the Yorba Linda store. In Colton, my husband and I have spent over $5,000 when it's taken over 3 months to receive all of our furniture, AND had so many delivery problems! All for a $50 gift card? Ridiculous!! $1,000+ would have been a LOT better for how many inconveniences we have had!
I wish I could give less than 1 star. Honestly, I wish I could give negative stars. I feel like they owe me stars! I paid for a $280 5-year protection plan that can't be used because there is damage on one item I bought that is past 30 days old but I noticed it a few days ago. And damage to another item that has had issues just a couple weeks after we bought it. When I called the customer "service" they told me it was past the date even though "they go by the date you noticed it. " They also said they only cover "accidental damage" not any "manufacturer's defects. I'm confused, so if I weight 500 lbs and break the frame because I'm fat, they will pay to fix it. But if the material is just shitty, they don't fix it. Their response: Yes. P. S. the material is shitty. Couches aren't comfortable, pillows don't have an inner lining so if you want to wash them, good luck! You have to take all the cotton prices out and then shove them back in, which is now all lumpy. This is the worst purchase I've ever purchased. And not just with furniture. I will NEVER go back here! I'm about to call back and see if they will just refund me the $280 I paid for this worthless protection plan. But I won't hold my breath!
Just when you think it can't get any worse. The latest date my mattress was to be received was on January 4th. . . . . . . Oh look at that it didnt arrive and I have to wait another six days for it to ship from Wisconsin. We called corporate once again and they could not give us a reason why. Not only that, but the supervisor refused to speak to us. And now I am currently on the phone and no one is picking up. We were already on hold for an hour! So I tried calling with a different phone number, no such luck as of right now I'm at 30 minutes. I just want to cancel my order at this point. I guess its not a big deal if people are sleeping on the floor because ASHLEYS DOES NOT CARE! Worst place, people and experience. They don't even deserve one star, they deserve negative 5.
Good store, very friendly, pricey but they have any thing and everything u need for ur furniture purchases.
Crappy cheaply made furniture that is originally over priced but they will give you a discount on to make you feel like you're getting a deal. I will never buy from this company again. Currently stuck in paying off our financed couch we are paying over $3000 for and not even 9 months later they are so worn out. For couches that originally cost $5000 I would expect them to last for years! The cushions aren't evenly firm, we opened up the cushions and found that some were made with denser foam than the others, that looks real attractive when part of your couch is slouching and the other cushions are still perky. On top of that the shiny pretty color went dull in a matter of days. I'm so unhappy with our decision to buy this that I could cry. We will be paying these off for a while and will never be satisfied with our purchase, we feel like we were scammed. This couch isn't worth $500 let alone $5000. Lesson learned.
( warning its a long story to why we will most likely never come back to this store aging!!) So I'm not big on writing reviews because most of the time people write reviews when something goes wrong but maybe this is the only way that I can get the manager to call me back!! So we walked into this store on December 13th looking to buy a pullout couch since we decided to redo the spare bedroom in to an office. The girl that helped us was really nice she let us use a measuring tape and she didn't hover when we where look but she always came back to check on us. We finally found something that we both liked and would be great for the space and would fit in the door (we hope). So we decided to go with it but she told us that we wouldn't receive it till December 29th and we told her I think we are going to hold off because we have family coming down on the 27th and we would want it before they get here, then she informed us that the item that we wanted would be ready for pick up on the 17th but couldn't be delivered because they have so many orders so we decided that we would take it! So on the December 18th we spent $100 on rental truck and drove a half hr to the store to pick up our items but that's when we find out that are items was not there and we won't get it till the 29th we where pissed because we would have waited to buy the couch and not have threw out are extra bed but when someone tells you it will be there on the 17th for us to pick up we believe them (never doing that aging) so the lady said we can get it there on the 26th and that they would wave the delivery fee and they would call 48 hours to give you a 4 hour time frame when they would get there, so we said that's fine it was not ideal however it would get there a day before my sisters-in-law and her family came so they wouldn't have to sleep on the floor. So on the 26th I took the day off and waited for them to get there I called my husband to ask if they called him to tell us what time they would be around to drop off the couch he said they never called, that's when I called them and found out that they aren't coming at all because we wouldn't be receiving the couch till January 2nd ( so that meant I lost a day of pay and that my sister-in-law and her husband would be sleeping on the floor) I was pissed I told the lady from the call center the whole story and she seemed understand why I was so up set so I told her that I wanted to speak with management to find out what the hell was going on and why i didn't even get a phone call that are date was changed AGING!!!! After two attempts to try to get him/heon the phone the lady said she could send him an email a long with an email to corporate and someone will get back to me the same day!!! Well today is December 29th and I'm still waiting for them to call me back (same day my @ss) So needless to say we won't back for that rug or coffee table I guess we will just look for something at Jeromes or Mor!! Update So today is January 2 and you would not believe what happen, if you guessed that I would not be receiving my order today you are correct!!!! And did they call to let me know that my order got pushed back yet aging that would be a BIG FAT NO no wounded they only have two stars
BUYER BEWARE!!! I'm sitting in an empty condo wondering if and when I will ever see my furniture. After waiting weeks for the pieces I ordered to be delivered, they screwed up and went to the wrong address. The delivery driver who called said that this truck didn't make deliveries to my town, and that I wouldn't by getting my furniture today (after the whole point of this delivery being on a Saturday was that it was the only day of the week that they delivered to Big Bear). It took about an hour to finally get a person on the phone at Ashley, and explain the situation. They promised to figure out a solution and call me back. I got one call to ask for the correct address and then I was told that they would call back in about 30 minutes--that was 24 hours ago. . . I should have known when the salesperson was having problems with their software--she had to re-do the order three times. They have some technology issues. Everyone makes mistakes, it's how you handle things after the fact the defines you as a company. Ashley Homestore has had thousands of dollars of my money, and I have no furniture. . . and they are okay with taking their sweet time with getting back to me. The good news is that I ordered a bed from Jerome's. They delivered it and set it up, and I slept a little better because of that. . . Ashley gets one star because I couldn't leave zero stars. Zero stars would be more appropriate because I have zero pieces of the furniture I paid them for one mont UPDATE: Well. . . 2nd attempt: They just arbitrarily cancelled my delivery without contacting me. 3rd attempt: I had a confirmed delivery appointment and they didn't show up again (again, no call). So. . . I went and rented a trailer and picked up my furniture. It wasn't ready to be picked up, like they said it was--waited 1 1/2 hours for them to find everything. When I got home and had to build everything (is this Ikea?), I opened our accent table to find it pretty much destroyed--strike four!!! The Colton store manager was nice about replacing it, but this experience has been terrible. You can't call these people--you hold until it forces you to leave a message, the nobody calls you back. The store looks very nice, but if you need delivery--DON'T DO IT!!! If you don't want to have to wait a couple hours to pick up your damaged furniture--DON'T DO IT!!!
In November 2018 I bought a sofa with a shaise "Enola" in Ashley Furniture store in Colton. There was a big selection and it was not easy to make a desigion. The sales representative Adam Wolf helped me to find what exactly I was looking for. Even he called me on a day of delivery to be sure that everything is ok. I am very happy with the sofa: the quality and its appearance. Definitely I recommend this store.
I have been coming to this store for years. Javier was amazing great customer service and patient with us.
Walked in to the store and looked around. Made sure to look for a sales person who wasn’t to pushy, so we encountered Peter. Awesome guy. We dropped about $2500.00 on furniture that day and confirmed a delivery day. It started to go downhill when they called me about verifying some information about payment options?? I had already paid for the furniture, no need for payment options, so i called back for clarity. When i called, the phone lines were busy or no one would pick up. So I texted peter directly and he resolved it right away. The day of delivery came and everything went smooth, except that one of the box springs couldn’t fit up my stairs because they were to narrow, so I retuned it. This is were it turned into a headache. Instead of just refunding the money into my account, i had to jump through hoops to get refunded for less than $200.00. They made me walk into the store, mind you I live in Huntington Beach. That girl Mercedes was so rude and didn’t care to piss anybody off. There was another customer there that was upset because of a similar situation. It wasn’t until we got a hold of management that they made things happen. In conclusion, Peter was great (2 stars for that) and so was the delivery team (another star). The operational structure is weak and vulnerable for quality customer service. This why I give this company a 3 star
Christopher Duran is one the best salesman I know. Always does a great job!
4/12/2021 Changed rating because 5 months ago we applied for an Ashely card and was approved for $7,000.00 dollars. Purchased $3,000.00 in furniture for our new home. I love Ashely furniture and the sales rep was amazing!! After they called the 4th time to reschedule our delivery we canceled the order. Now I can't get anyone on the phone to call me back about a couch we purchase 2 years ago that is broken. I just left my 3rd message in the last 2 weeks. Five stars 2 years ago. Remember to ask about their clearance warehouse
Steven C helped us get all we needed for our home renew. He is awesome.
Rick is very knowledgeable , customer service very helpful
Steven is the absolute best, he is very informative, and made experience at Ashley’s furniture a great one. I will definitely be returning in the future to see him for my home furnishings needs. I highly recommend him!!
Phil, was so animated that I ended up buying a living room . His service was fantastic!
Lizbeth went above and beyond to make sure my experience was stress free! She was very knowledgeable, and was able to answer every one of my questions. I am definitely going to ask for her when I go in again.
The sales person (Pedro Castro)that attended us was very informative ,understanding and patient. I will be reffing to my friends.
Horrible customer service. They Do Not Honor their Warranties that you pay for!!!!!!!!!!!!!
I had a wonderful experience at Ashley Furniture!! When we first walked in we were greeted with a smile and asked what was it that we were looking for and Carmen Perez took it from there. She was magnificent! Patient, she also listened to what we needed and took it from there. Carmen took my wife and I to each section of the store (not knowing if we were going to buy anything or not) and showed us EVERYTHING. After my wife and I made our selections on the furniture we needed for our home Carmen introduced us to maybe the best store manager I’ve EVER come across. Aaron Clausen came over and discussed the process of how everything works and how financially my wife and I could afford the furniture. He offered us sooooo many options and we also patient with us. Aaron and Carmen showed us some beds and (we didn’t even go into the store to purchase a bed but after) and long story short we ended up getting a bed as well. GRREEEEAAATTT CUSTOMER SERVICE!!! We will be back and we will definitely share our experience with our family and friends! Though the drive may be long for them as they stay out west I’m sure they’ll come to know it’ll be worth the drive!! ;)
Thank you Amancio for your courteous and professional customer service. Thanks also to your Manager for his excellent assistance .
Ali Assadi provided great customer service. His extensive knowledge of each mattress and bed was explained with conciseness. He is a specialist and gave my Husband and I all the information we needed to complete our final decision in the confident choice we made. We are very happy and thankful for the great customer service he provided. We bought a quality bed and mattress and are excited for delivery date. Thank you Ali, you were great and we will refer you to our friends.
Great experience, very good service. Very happy with my purchase.
Today we went to Ashley’s furniture, we had the best customer service provided by Mushtaq! Ask for Mushtaq next time you go in.
(Translated by Google) He is very friendly (Original) Es muy amable
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
