Ashley Store Colton, CA

Patty was amazing and got us a great deal!

Haven't gotten furniture in 10 yrs. Staff was excellent. Walked around for 2 hours or so and purchased some awesome furniture! Just waiting for the dilvery.

Staff was great and very informative.

Samuel Franco was incredibly helpful throughout my furniture-buying experience. He was patient, knowledgeable, and made sure I found exactly what I needed. The entire process was smooth and stress-free thanks to his excellent customer service. Highly recommend working with Sam!

Sales representative went above and beyond to assist me. Was well pleased

Darryll was super helpful and kind! Great experience and beautiful store.

I absolutely loved this Ashley’s furniture store beyond the best place to shop there team is great they truly listen & understand your needs!! I could not have gone anywhere else to get the treatment I needed thank u to Lorrina !!!

We had the best experience when purchasing our furniture today , not only we got a great price ,the customer service that Samuel provided was excellent!!! I will for sure be returning and will recommend for anyone to come here !!!

Good quality, excellent service 👍!

We really like the selection of furniture they have in the store, and there is no pressure. In fact Lino was very helpful and we bought living room furniture as well as my daughter and her husband. The only reason I selected 5 star is good old delivery service has gone out the door they wanted $269.00 to click two backs on recliners and screw 4 legs on a couch. This should be part of the customer service offered not at such a high price . We live less than 20 mins away and are senior citizens as well. Overall I went to 7 places and left with a purchase from Ashley. Thank you

I’ve visited the Ashley Furniture in Colton a few times now, and every experience has been great. Steven has helped me with each purchase, and he always goes above and beyond. Knowledgeable, patient, and genuinely helpful. Highly recommend

Ralph was VERY helpful and patient with us. Answered all our questions and made buying our new loveseat a breeze. Thank you Ralph!

We just got some new couches here, you will never go wrong with Ashley’s furniture. Every single time we come we are greeted like family. They take their time with us and are super patience with my crazy ideas. I want to say thank you to Al and Trevor for helping this process easy and fast.

Excellent service by Madison. Thank you so much for your time and all you help . Love my furniture! ♥️

We stop by the outlet in Colton , we were looking for a sofa for our family room. and we had plenty of choices, Rick was plenty of help and we our purchase today , happy wife , happy life

This was a super easy and quick purchase. Walked in and walked out in 30 minutes! Our salesmen listened and showed me the perfect couch! I was in and out for less money than expected! I’ll definitely be back!

In store was fine. Employee was friendly. Was told that all items were in stock and it would be delivered the same week. Received a confirmation on the delivery then received another text cancelling the delivery with no other info. Called the Ashley scheduling phone number I was connected to a call center in the Philippines who couldn't help me at all. When I said to just cancel the order I was told I would have to wait 4 or 5 days for someone from the company to call me. When I asked for a direct phone number to call and cancel my order one couldn't be provided. So avoid Ashley Furniture like the plague they'll promise one thing and not deliver. Then send you to talk with someone in the Philippines who has no access to what is needed to support the customer.

We received grate prices over the already discounted prices. Our sales rep Mark gave us great customer service and gave us every discount he could. Thank you ashley!

This is our second great experience at Ashleys Colton! Freddy was very knowledgeable about the beds we were looking for and are excited to get our new bed this Saturday. Happy Thanksgiving

Good place to buy furniture, quality products, very knowledgeable employees and Ashley is also close by, Mohamed was our salesperson he was able to answer all of our questions

Excellent service, very attentive and patient with us. We are grateful for that.

(Translated by Google) Excellent service (Original) Excelente servicio

I was not a big sale but was treated as if I was. Bought a mattress foundation for cal king, sales person was awesome got me what I needed and was in stock. Thank you

"BEWARE, CHECK THE PRICE OF ASHLEY'S ONLINE STORE BECAUSE SOME ITEMS COULD BE CHEAPER ON LINE THAN IN THE STORE" (SAME ITEM). Been a customer of Ashley's for many years and been satisfied with their long lasting furniture, but today is the last time I will be buying from them. On Monday my mom bought 4 counter height stools at this store. They had a tag with the price of $100 each. We got charged $400 for all 4 stools, taxes and even bought insurance for them. The sales person Bryant was courteous and very helpful, with the exception of telling us that the stools were sold in pairs, by sets of 2. He provided us with his cell phone number and receipts and we drove next door to the warehouse to pick them up. When we picked them up we realized that two stools came inside a box meaning they were sold in 2's. When we got home we went on Ashley's online and saw that the pair of the same exact stools were $150 meaning each stool was $75. Therefore the store charged us an extra $25 for each stool. We attempted contacting the store several times and the phone number listed for the store was their customer service number not the store. I called Bryant's cell and left two messages, but he never returned our calls. My mom and I drove to the store and requested that they price matched us and credit us back the extra $100 that they had charged us. They stated that they could not price matched and that their prices online did not have to match their prices in the store. The sales rep "Roxy" was rude and had an attitude. I was a bit bother when I walked into the store and instead of being understanding she made me more upset with her demeanor. She obviously has no clue what customer service is. Instead of de-escalading the situation she escalated the situation. She defended her position and the store. She apologized with an attitude and at one point she walked away from me leaving me talking to myself. The store manager "Sham" was sitting next to her and did not intervene nor talk to me until I asked him if he was going to help me. Prior to leaving the store I asked the manager for their names because neither of them had name tags (which is store policy to have name tags on them) and was reluctant to provide me "Roxy's" name stating he didn't feel comfortable providing me her name. Eventually he provided their names. Overall horrible experience.

Great customer service, Pedro was very nice and helpful so was Maria.

Fast friendly salesman Van helped us with all our needs! I would recommend Ashley to all my family and friends!💕😁❤️

Patricia was very friendly and helpful as soon as we walked into the store. She made sure we got what we were looking for.

Exceptional help from Steven, this was my 3rd visit to a furniture store in 1 day. He made it easy for me as you can get so overwhelmed. I share my idea and he immediately started showing me different things he got my idea. Thank you for making my visit a wonderful and easy one.

Sales men to dry

I purchased a leather recliner sofa set today. Julie Reynoso was an exceptional salesperson. She never applied additional pressure to purchase a higher priced sofa than I came in for. She offered an additional price reduction which made it more feasible for me. I purchased my items Ashley’s Outlet Center in Colton. Take advantage of their Black Friday’s specials. Please stop by and ask for Julie.

Juan and his assistant did a great job. They were nice, courteous and professional.

Ashley Store has good deals and stores sales person is really nice and courteous.

Exciting and excellent service

Wonderful experience with Sam! He was very helpful, nice and professional throughout the entire process!! Thank you Sam for all of your help!! We will come back for our future purchases!

The buying experience was great but the delivery was not so pleasant. I asked the delivery be made after 12:00 noon and I got a call around 10:30 saying they would arrive in 10 minutes. We adjusted our schedule to meet theirs. I am still waiting on the lamp to be delivered after two phone calls inquiring. I know it’s just a lamp but where is it? Since my last post, and after being promised we would receive our lamp by the 25th with a confirmation email, we have received neither. Now, we are told the lamp is on back order and will receive an email letting us know the status. Good luck people! I will never buy from them again.

From beginning at the store to the delivery at home, the experience was professional, friendly, and completed as promised. Thank you, Ashley, for your expertise!

Amazing delivery service the guys were so nice and quick!

Great sales team at the Colton CA. Location they really work together to get things done Thanx Marlie Myra An Roxy !!!

The sales experience was excellent. The salesman helped and was very informative on the type of furniture that we wanted for our new home. Had some difficulty with scheduling delivery of the furniture. Several different dates went to the wrong house, etc. but the salesman was excellent in getting it resolved as quickly as he could I was very pleased product. It was delivered as of high-quality.

Just wanted to give a huge shout out to the staff at the Colton Ashley store. It was easy peazy, I told the store attendant exactly what I was looking for color and all and within minutes I was showed the exact bedroom decor I was thinking of. And to had that the financing option s available through Acima was exactly what I was looking for. So to add it all up I am very satisfied with purchase . Remember you get what you pay for .

Best furniture company in America #1 I Love them til death do us apart 🌟🌟💥💙💙💙💯💯💯💯💯💯💯💯💯

Madison was absolutely wonderful, she made shopping for furniture a breeze. Very patient as she allowed us to walk comfortably through the showroom until we made a final decision.

Patrica did a great job showing us the mattress! Go see her!

Verry bad service the one in Colton

Great Customer service with Chris.

Our Sales representative was super nice, very informative, and with two young kids in tow, he gave us the time and space to browse at our own pace, to choose the living room items we eventually purchased.

Thank you James & Kevin for the great customer service that you proved with me inside the store. First of all, I been calling this number to speak to an associate in store over the phone because I been having issues with my two night stands. Customer service Ashley is denying my claim.

Myra was amazing!!! She went above and beyond on numerous occasions for us. I didn’t make it easy because I changed my mind three different times!!!

Amazing service and delivery! Couldn’t ask for a better experience

First time shopping here and Patricia made my visit very comfortable and patient during my visit. We found what we were looking for in a good price and we look forward to our next purchase with Patricia. Thanks Again ❤️

It was a great experience at the store. We had a lot of questions and your staff answered them all. Steven was very knowledgeable and friendly.

Ashley delivered our new bed in a timely and efficient manner. Staff was very friendly when I was making my purchase and did not try to upsell me.

Best furniture store for products, service, employees, delivery and setup.

The table and chairs are not set up correctly, they wobble and are not sturdy.

The delivery went well and was on schedule Friendly staff helped put the sofa together. Thanks

Furniture arrived dirty and bracket was missing to attach chase to the rest of the furniture. Ordered before the Halloween party and guest had to see a dirty couch and an unsafe chase that moves. Not satsidied

Very attentive sale agent and very professional. Hope to enjoy our new furniture very soon. The sales agents name is Mark. Kudos to him👍👍👍👍

Excellent customer service!

Ashley took care of my family

(Translated by Google) Everything's fine, hopefully the product will last. (Original) Todo bien ojalá que el producto sea duradero

Patricia was amazing. So helpful and attentive to what I was looking for. I will definitely come back and refer Patricia at Ashely to friends. Super happy with my purchase!

His name Mark was really bothering me and kept talking. I told him I’d already made my purchase and was waiting for someone to come pick me up.

Horrible delivery, changed dates on us 3 times. They sold us a book case that they don’t have however they have one on the floor???? The store people are incompetent. They say they have the book case that the delivery people say they don’t have!!! It takes 3 people and 45 minutes to fix my order! What a joke!!

Horrible sales guys were nice but I wanted to upgrade a piece I ordered and they all just hung up, wouldn't answer it has taken months to get any response and of course now they declined the upgrade because of the length of time customer service or lack of if Horrible I will never buy from them again. I wanted an upgrade ot a down grade I would end up paying more the the original it should not be thay hard to reach someone they sent some multiple times and nothing was done. I told the guy on delivery and he said oh call the store and well that was no help. Make sure u get want u want cause they won't help you afterwards

Everything feels neatly arranged.

Patricia’s level of customer service is impeccable. She was willing to show me anything and everything and encouraged me to finance it at the wonderful 0% financing and talk to me about pillows and Tempur-pedic and I feel like I’m a mattress smee… thank you Patricia

I bought a couch here recently and was helped by Daisy. Amazing customer service, not pushy at all and very helpful. There was a lot of different styles to choose from. It had been a while since I’d been inside a furniture chain store so I was pleasantly surprised to find things that fit my style. Loved working with Daisy. I hope to pick up some more stuff soon.

Javier was very helpful to explain financing and warranties. We came in to look for a couch and love seat. Found what we were looking for in addition to a new mattress. Great financing right now: 60 months no interest.

We recently bought a new house and went in to furniture shop & Samuel Franco was ours salesman & we were so lucky to have had him as our guy. He was so patient with us looking & it felt nice to not feel any pressure but he was there to answer any questions along the way. He’s personable & felt like a friend instantly. We ended up buying our couch and dining table with Sam & we will definitely be back to buy more furniture with him! Highly recommend Ashley’s & ask for Sam!

I ordered an on line mattress I figured it must be time they say eight but more like five for an extra man like my self well the mattress came right on time like they promise but to no aval it was way too soft I guess plush means cloud like I thought I better go to the store and check out the merchandise oh my God what a gorgeous store I have never seen this store before iam so glad I decided to go in person all the associates are so friendly and helpful well needless to say iam texting this review in my beutiful queen size mattress and couldnt be happier thank you Ashley for all you do for the community sign Paul Crotts

Great service. The selection was limited tho. We got a couch but it’s way firmer than the one in the store. Hope it gets softer with time

Patty was very helpful and gave us great advice on how we can make our experience very pleasant. She made our imagination come true of what our house will look like. Thank you Patty!!!

We recently purchased a sofa, bed, and tables from Ashley Furniture, and had the absolute pleasure of working with Patricia. She was incredibly patient, knowledgeable, and helpful throughout the entire process. Patricia took the time to answer all of our questions, never rushed us, and made sure we found the perfect pieces for our home. Her professionalism and warm personality made the experience stress-free and enjoyable. We couldn’t be happier with our purchase or the service we received. Highly recommend asking for Patricia if you visit Ashley Furniture!

Pattie was such a wonderful help today! She guided us in finding the perfect new bedset and sleeper for our son. She was super helpful and made sure we were happy with our choices.

Today we went to Ashley Furniture in Colton, CA and had a relaxing and extremely helpful time! We were there due to a Warranty Exchange and were nervous about what it meant, and what we needed to do. We spoke with Liz Martinez and wow were we well taken care of! She took her time to explain things to us, walk through the process, and not once made us feel hurried or that we HAD to upgrade anything. She didn't once try to talk us out of something in favor of something more expensive. Liz Martinez was kind and patient and must be well respected in her job as she was asked multiple times by other agents for help with something. We felt well cared for and never felt pressured into anything. IF you go to Ashley Furniture, which you should, PLEASE ask for Liz Martinez as it was a comfortable and friendly experience. Definitely will return!

The staff friendly courteous, helpful

Our salesman was fantastic. He covered all the bases with our purchase and we will gladly shop at Ashley’s again!

When I first arrived at the Colton Ashley store, I was immediately met by Kevin N. He was polite and welcoming. I knew what I wanted, a TV entertainment center that I saw online. I saw two but I needed to see them in person. Kevin found and showed me both. We went back and forth between the two until I finally decided on the Bellaby 4 Piece Entertainment Center in white wash. The purchase was easy and I got the white glove delivery. No pictures yet, since it has not been delivered. Once it is and all set up, I will take pictures. Kevin was great, excellent customer service skills. Thank you.

We purchased a couch set here a couple of weeks ago. We got email delivery confirmation, and even a text asking us to lock in the time/date. We made all the arrangements and even gave away some of our old furniture to make way for the new couch. With less than 24 hours notice we got a call from them that the couch was out of stock. We need somewhere to sit! On top of that I got the run-around trying to get answers and they couldn’t even refund my order. They asked that I reach out to this store which I tried calling 8 times and nobody answered. We won’t buy from here ever again.

I had a very disappointing experience at this store. I was informed that I could order a replacement couch cushion at any location, so I went to the Colton store, which is the closest one to me—about 45 minutes away. With a newborn at home, it’s been difficult to get out, but I finally arranged for a sitter so I could make the trip. When I arrived, I explained to a sales associate that I needed to place an order, and they kindly directed me to customer service. Unfortunately, my interaction there was unpleasant. I spoke with a woman named Roxanna, who did not acknowledge me when I approached. After finishing what she was typing, she abruptly asked what I wanted, and from the start her attitude felt dismissive. She then refused to process my order, saying I would need to go back to the original store where I purchased my couch because she couldn’t access my information. I left extremely frustrated after making such a long trip and arranging childcare, only to be turned away. I later contacted the Menifee location, where I originally purchased my couch, and they were incredibly helpful and accommodating. Their service was the complete opposite of what I experienced in Colton. I will not be returning to the Colton store, but I highly recommend the Menifee location for its excellent customer service.

Patty was incredibly helpful throughout the entire process. She guided us in finding the perfect bedroom set to replace our old Ashley furniture, and we couldn’t be happier with her assistance.

We have been trying to reach them to release our sale. Noone answers the phone. Customer service representatives are useless.

If you want to buy furnitures go through Freddy, He’s the man. He was very collaborative and understanding to your needs. He helped us get a great deal. Great customer service can’t find that nowadays⭐️⭐️⭐️⭐️⭐️

Dealt with Steven who was very friendly and helpful without being pushy. Steven patiently answered questions about the furniture and delivery process over multiple visits. The store was nicely laid out and everyone I encountered was very friendly and willing to assist. Would definitely recommend this store for the service and the prices.

My family and I went into Ashley furniture to look for a new set of couches. We had purchased our last ones 10 year ago. Our experience was enjoyable with our sales rep Pedro. He was very helpful and was able to answer any questions or concerns we had on each item. Without being too pushy or overly aggressive. He is an excellent rep would come back again.

Very friendly, courteous, Professional, knowledgeable employees. Philip was able to answer all of our questions pertaining to the furniture that that we wanted to buy. Philip also showed us how high the quality is and , and actually proved it.

Sales tells you it is in stock and gives you a delivery date, then calls a few days later saying it is not in stock and delivery will be postponed. They followed up by saying first come first served, well we were first come and items were sold out from under us. Not recommended if you expect your delivery on time. A $8000.00 + order delayed. Not good Ashley

We were greeted and Rick was attentive to our needs.

Great selection - sales associate was knowledgeable and not aggressive. Good experience and fair pricing.

Good selection and options. There were some compelling sales to choose from. The salesman was not too pushy, which is often the cases at a furniture store. I didn't get a screaming good deal but it was fair. I hope the quality is as good as I'd like.

Excellent service ! Mushtaq went over and beyond for our purchase, and maintained professionalism and kindness through our transaction.

Extremely helpful people. Daisy who was the sales representative who helped us was patient and understanding. She answered all our questions about availability discounts and pricing. We went on Labor Day and got a pretty good deal on a dining table with 4 chairs and couches with chassis and ottoman all for a little less than $2000.

Helpful, good quality and great prices!

Awesome place sales professionals were nice. Git a great deal on some furniture. Lots of people in the store

Philip Sequeria was phenomenal. Highly recommend coming here and asking for him.

Patricia was awesome, came in and streamlined the process for my girlfriend and I.

Sam was very professional, worked with use to get the exact furniture we wanted.

Jay knows his work and gave us the best Labor Day discount. We are happy with our selection and waiting for them to be delivered. Will certainly come back to buy more furniture from Jay as salesperson

Van was absolutely amazing! Hands down the best experience I’ve ever had shopping for furniture. He made the entire process so easy and stress-free. He patiently waited while we made our decision—never once pressuring us. Instead, he took the time to educate us on the benefits of each piece, which really helped us feel confident in our choices. What really stood out was his eye for design—he even gave us thoughtful suggestions on colors and accent wall ideas that we hadn’t even considered. That extra effort truly made a difference. If you’re shopping for furniture, ask for Van. He’s professional, knowledgeable, and genuinely cares about helping his customers. Best of the best!!

Salesman Lino and Manager Trevor were Great, very professional, very knowledgeable and took the time to find us the perfect kitchen table at the best price, go on in to Ashley furniture and ask for them and I guarantee they will take care of you too.

We just finished our purchase at Ashley Furniture with Reannon (sales associate) and couldn’t be more pleased. She was kind, respectful, informative and went the extra mile to accommodate us in making our selection. We had previously made a purchase through Ashley and was left underwhelmed and was hesitant to give them another try. We are more than satisfied and would encourage others to check out Ashley and hopefully you’ll have Reannon as your Sales Assiciate!

Patty was great ! Awesome customer service, ensured we got the best deal and care ! Thank you patty

As always Ashley's is the place to go. They have excellent customer service and pricing. We always deal with Philip as our salesman and Charles (the manager) can't be beat. They're both very personable and work to find just what you're looking for within your budget.

Agent Steven provided useful guidance and plenty of space, so we felt no pressure. His manager was friendly, offering us their best discount and scheduled white glove delivery. It was a pleasure purchasing new bedroom furniture from Ashley in Colton.

Wonderful customer service!

We worked with Patricia and she was amazing!! So helpful, friendly and courteous! She was so good and kind to our family! We’d recommend working with her to anyone. Got us the best deal around! 10/10!

Thank you so much to Trevor and Reannon for helping me choose my coffee tables, kitchen table and bedroom dressers! This was one of my first BIG purchases and I had no clue where to even start but they took amazing care of me and I was able to get more than I even intended because of their great deals! Thank you so much Ashley’s in San Bernardino for helping me furnish my very first place! I couldn’t be happier!!!

Had a great experience at Ashley’s. Melissa was super helpful and answered all our questions. She explained the warranty and how everything works, which was really appreciated. We bought a bedroom set and a dining table set. Both are being delivered soon. Overall, really smooth and easy process. Thanks, Melissa!

Patricia was most professional, extremely accomplished, patient and thorough.; anticipated meticulous questions.

Do not get their extended warranties; they don't care about actually providing a solution, they just want to sell you their warranties and then later claim it's out of their policy.

Jay who works there and who assisted us was fantastic, very patient and helpful, we’d shop there again .

I highly recomend Samuel Francisco Great costumer service

Great customer service👌 Staff very nice and helpful

Very disappointed, foundation in back order had to wait a week for it and when I finally got them , I opened the box with the rails and boards and they are scratched and there is parts to the rails missing now I gotta wait 3-5 days to get an answer from them to get a replacement mean while now I gotta sleep on the floor I’m sure I’d have to wait about two weeks now.

Patricia {Patty}, was very helpful today. She helped my wife and I purchase new couches. Very patient, greeted us at the door, but let us browse around and wasn’t hounding, which was awesome. She was very helpful and made the deal happen. Thanks Patty.

Was met right away by Javier as soon as I walked. Told him what I was looking for, he showed me the options, and told me when they could deliver. Purchased right there and then. While waiting for him to finish the paperwork, found another set that I wanted. Javier wrote that up and set up the delivery. I was literally in and out of there in less than an hour. I am now waiting for my new sectional couches and rug for my living room, sectional couch for my movie room, and headboard and frame for my bedroom. A+

My sales person Myra Tan was awesome helping me order my lamps. She is a very pleasant and knowledgeable sales person and she went over and above to assist me with my purchase.

Pedro was very helpful and super nice. Made our shopping experience amazing I will definitely refer people to him

Philip is very kind, communicative, and helpful. He always gets you the best prices and makes sure you’re satisfied with your products. Excellent customer service skills, and exhibits patience for making sure you’re happy with your furniture decisions. The couches are comfy too!

Philip was very helpful and couldn’t have made it easier.

They're very professional And explain the details so you can understand. I must say they're Great

Great service.

Excellent customer service, very friendly.

I’d like to recognize Steven for providing outstanding customer service. He was professional, attentive, and went above and beyond to ensure I had everything I needed. His patience, kindness, and knowledge made my experience exceptional. Steven is truly an asset to your team and represents the store in the best possible way. We will absolutely come back to the store again !

Steve was very helpful both when we first when and when we returned to buy a bedroom set. Although we were also looking for a couch and love seat that wasn't available to suit our shorter needs of the love seat but that didn't stop Steve from searching in all their products trying to find what we needed. What caused us to purchase Ashley furniture was because of quality and the fact that the drawers actually opened all the way instead of halfway like others. I recommend Ashley's (and Steve).

Trevor manager was fantastic. Service was great, beautiful store. Go check it out

Sales rep Emily very patient and helpful Guided me through purchase of living room furniture

Very professional

Patricia is an awesome store associate! Go ask for her at the Colton location. Very, very personable, knows her products! Never tired of our questions. Thank you Patricia!!

Patty was wonderful, and helped in anyway possible! She helped me choose three items today. If you ever go, ask for patty!

Thank you dor your attentiveness and customer service it was welcoming to my family.

Friendly & knowledgeable sales staff. Purchased a breakfast table with chairs and picked up from the warehouse the same day. We will definitely buy here again.

STAY AWAY FROM THIS STORE!!!! If you need to go to Ashley, I recommend the Montclair or West Covina Store. This is based on Customer Service!! Just to confirm the horrid service they provide in advance, try calling them. I called 50 times (literally) in one week and they pick up once. Ashley employees are commission-based, so the sales service will be okay (since the person helping you wants that commission) but after the sale is closed, forget about any service. No, strike that, you are certain to get horrible service, but not good service. The store Manager Charles.... always in a meeting and will call back...Office Manager Roxanne, RUDE! I am not saying I won't ever shop at Ashley's Furniture, but I will say it will never be this store!!! IF YOU DO GO HERE, DONT FORGET TO PRICE MATCH BEFORE YOU SIGN!!!

Honestly 1star is too much. We came in to buy living room furniture. First we were pressured to finance to get a discount. I dont understand if your paying cash... why we need to finance. Second, it took a week to get our furniture delivered. On the day of our expected delivery, Ashleys called to say it been pushed back another 5 days. We took the day off work to wait for a window to get nothing. I canceled my order. No call from anyone to apologize. I spent the day looking elsewhere to get furniture same day. I also needed barstools that I couldn't find elsewhere so I returned to Ashley to see if I could get those and yes for an additional $300. Poor customer service. I will never return or recommend anyone to go here. The worst experience. Thank God Mors Furniture came through today and saved the day. Maybe Ashley employees can check out Mors and see how to treat customers paying thousands.

An amazing in-person experience; that resulted in a purchase that I can't wait to get delivered! Jay was extremely helpful with the entire process! Thank you!!

Customer service was excellent

Very professional people work there. I told them what I wanted, and he steered me in the right direction to get exactly what I was looking for. Also, a very big selection at this store.

Patricia was very patient with me waffling between several different items before I finally decided on what to get. Friendly. Courteous. Got me a good deal!

We went to Ashley’s about two months ago to get new furniture for our new home, we had a great experience. Daniel Carson was very patient and helpful, we were able to get everything we wanted and more. The manager was also very nice. Thank You guys!

We were very happy with the deal we got at Ashley furniture and with the sales person, Freddie.

Melissa was kind, helpful and very professional. What a blessing to Ashley’s staff!

My experience with Patricia’s was excellent! Very informative and nice! I highly recommend her! Not to mention she had a lot of patience with me! Thanks Patricia !

Mushtaq was so amazing and very friendly!! He was so very patient and very helpful!

Mushtaq was amazing, friendly, so kind and patient with us girls taking our time. He gave all options to make sure we were happy and taken care of and made sure I’d get what I wanted. He went above and beyond! He’s a true asset to Ashley Furniture!

Salesperson was helpful and friendly but we clearly specified that we were going to pick up the sofa and he still charged us for fee delivery so we decided to cancel the purchase.

I recommend Ashley Store 100 percent. Alfredo has great customer service. He showed many different options and I was able to purchase the dinner table I wanted. Thank you Alfredo

Purchased my first Tepur-Pedic Hybrid mattress with the adjustable base and I love it. Kabir was awesome and very knowledgeable. Thank you Ashley’s!

Love Ashley, has always met all my furniture needs. Great furniture, great deliveries, great people. Thank you guys.

Both sales associate & lady manager were sooo nice & showed us & explained the best deals of the sofa & love seats.

I had a wonderful experience in the store. My sales person was so helpful, so friendly and yes I found my chair. STEVEN CAMILLERE was sales person. Thank you to him.

Samuel at the Colton store was a great sales person and very efficient

Very Helpful Drivers thank you Colton store for the far delivery and assistance delivering first google review :) Thietje

My Sales lady was Melissa . On Saturday 8/2 From the moment walked in the showroom until the moment I left Melissa was fabulous, great customer service with outstanding professionalism and awesome patience.Melissa took me to every corner of the store trying to locate what I was shopping for . Thank you Melissa ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Everyone was very helpful and nice, my family and I had a great experience.

Pedro Castro do a good customer service, he knows the difference between items I'm interested.

Bought patio furniture yesterday. Robb and Phillip were terrific!

Very good experience and very helpful

Great customer service and prices

great quality on bed frame, it looks amazing on my new bedroom

Do not buy furniture from here. They sold me a defective sofa chair and they don’t want to honor the warranty. I keep calling and the third party company in another country does nothing. Spent $5000.00. Go to Costco furniture instead.

Freddy V was very helpful and not pushy. We got just what we wanted at a great price. I would recommend Ashley to anyone looking for great furniture at a great price. Thanks Freddy.

Do not buy furniture from here. I bought a sofa set with a sofa chair. The chair creaks and they have done nothing. If you have a problem with the furniture you have to deal with someone in the Philippines. They sent a technician and he requested that the sofa be replaced but his manager declined. Now Im stuck with a creaking chair.

Patricia was awesome. She was attentive and genuinely listened. We got exactly what we wanted at an even better price than expected. Her level of customer service is the reason why I will return. Thanks Patricia!

My experience with Patricia was great. No pressure to buy unneeded furniture. Listen to my needs. Glad I came back to Ashley. She is the exact reason why we shop here.

Great customer service

Just wanted to shout out Melissa—such a gem salesperson ! Super kind, helpful, and really knows her stuff. She made everything feel easy and stress-free.

Patricia is absolutely amazing and knowledgeable. From the moment my family and I walked in she welcomed us. Patricia guided us to our new perfect dining room table. Thank you Patricia.

Patricia was very very patient and helpful with our purchase. We were just browsing for a new bed and mattress and ended up buying that same day. Very much recommend Patty.

Philip was great he did an amazing job, highly recommend. Great customer service!

Patricia provided excellent customer service. She was very knowledgeable and made our shopping experience a pleasant one. Overall, would highly recommend her to family and friends! Thanks Patty !

Very helpful amd gave us a pretty good deal.

Our experience at Ashley in Colton was awesome. Samuel was our salesperson and he was great! Great selection, found what we were looking for. Thanks Samuel.

Patricia was a great help in our purchase of a mattress and bed frame. The process was smooth and fast. In and out in less than an hour with financing.

The young lady that helped me out (I didn'tget her name)was very professional and had a lot patience with me on choosing the right rocking chair. She was very knowledgeable in everything I asked. Thank you for making my experience great in the late afternoon.....

This is 3rd time shopping in this store super east and very helpful

It was comfortable shopping with the right amount of privacy and support. I found the exact recliner I needed for my tiny 89 yr old mom. It raises to standing and has heat and massage. The store gave me a good price for 2 including delivery.

I had a bad experience with a mattress they sold me here and I am so disappointed with the sales person here cause they just sale you a product to sell it and don't give you any worning and tell you it's the best product and you will have no issues with it and please people never buy a Tempur pedic mattress and if you do ask the sellers to be honest and worn you that you will not get a replacement for your mattress if anything goes on with it if you have even 1 stain cause they tell you wonders there the best 10 year warranty I had had bad experiences with other mattresses before with saging were you sleep and I let them know before I bought this mattress just for them to tell me no no this would never happen and if it did they have 10 year warranty o but they told me nothing about Tempur pedic voiding your warranty if it was to have 1 stain and if I had known this trust me I would have never never bought a mattress this expansive cause I have only 4 years with it I paid almost 5 thousand for it and after the 1st year I started noticing it was starting to sag I let the store know and they told me they couldn't do nothing that I had to go true Tempur pedic ok. let me tell you customer service is a joke they know nothing and the people in charge of claims you can only reach by email which is ridiculous it's a back and fourth with emails and pic and they don't even bother or want to send some one to see the mattress in person I made a claim 2 times the first they told me the saging wasn't dep enough they couldn't do nothing cause it would have to be 3/4" for them to do something it got worse and I called again for them to tell me that the mattress was satined and those stains had made it sag they even sent me one of the pic I had send them and they drew around were the stains were and some are not even were the saging is I was so mad the stains are superficial cause the first thing I did was buy a stain cover for it the stains are really small I will post pic it's not like if there humongous stains so they just give you the run around and lame excuses to not do nothing to change your mattress and people should know cause I know I am not the only one that is having issues with this product cause I have researched it really late cause if I had known I would had never bought this expensive but cheap mattress and I had known wich I should have Ben warned from the sells person but they just want to sell so disappointed. This is how my mattress looks you can clearly see how big the saging is and worse when you are sleeping it makes my back hurt now a and also they gave me the excuse that the pic were blurry and I had done something to the pic to look like that I was so upset. This product is not worth what you pay for it cause you will not see that 10 year warranty. They told me here to contact them after I left my review they left and email I contacted by email and I haven't got a response in days so I don't know why there leaving a contact me when they don't answer just lost another customer .

Purchase my new couches and bed frame todsy. Best customer service ever!

Absolutely love our salesman Mushtag and the store manager that always help us. They go above and beyond to make sure we are completely satisfied with our purchase. The customer service is exceptional, which is why we continue to choose this store for our furnishing needs. Never pushy and treat you more like a friend or family member than a customer. Highly recommend Mushtag!

Amazing service !! they took there time and show me options and gave me time to decide !!

We were greeted immediately and taken to our area of interest. We quickly found what we needed and completed our purchase. Our salesperson Liz was very helpful and friendly

purchased 5 pieces of sofa coast 3500 doller...delivered 07/2/25.two seats are rippeded leather. called customer service after 2hrs of delivery. and today is already one week nothing. worst customer service ever...👎👎👎👎

I had a great experience working with Tammy Newsom when purchasing my couch. She was incredibly nice, open, and honest throughout the entire process. There was absolutely no pressure, which made the experience comfortable and stress-free. Tammy was also very communicative and clear about the cancellation process and warranty details, which I really appreciated. If you’re looking for someone who is professional, kind, and transparent, I highly recommend working with her!

The moment I walked into the Ashley Home Furniture showroom, I was greeted with a smile and kind words. I asked about modular couches as well as a love-seat combo with reclining capability. Ralph, the CSA who helped me was extremely helpful and gave me a quote immediately along with a $500 discount. He ordered the Love-seat in a matter of minutes and he walked me out with a handshake and a smile. I was only in the store for literally 15 minutes. This place has great service with an abundant selection! I was totally impressed. Ralph also mentioned that it is the largest Ashley Hone Furniture store in California. I highly recommend you visit the store.

Fast delivery and love the quality of the furniture

Patty greeted my family with a friendly smile as soon as we walked through the door. She asked us what we were looking for and proceeded to walk us around the showroom. She showed us all the items that were related to the things were interested in and she was very knowledgeable. I had a very positive experience and would highly recommended Patty.

Patricia had great customer service.

Good products and a great salesman in Chris. We will be back.

Good customer service and willing to make a good deal for client and seller😎

super comfortable this bed.

Patty did an amazing job, helped and walked us through the living space we wanted. We did ask to shop and browse on our own and she respected our space and occasionally checked in and showed us the neat features the living room had. Super helpful, knowledgeable and kind!

Jay was amazingly helpful and went above and beyond for us!

Patricia was the best to work with! Really helped us narrow down our options and was very patient with us. We appreciate her and will definitely be coming back to her for future purchase.

Great items Rep excellent service

Patty was awesome and made sure all our questions were answered. Thank you!

Good service

Excellent service!!

Great service at the store couches delivered on time Great place to shop

Patricia was very helpful. Helped us find what we needed quickly and we were in and out easily!

Loved the variety of furniture, customer service, and cleanliness of the store. I’ve decorated many places in the past with furniture from Ashley stores and they never cease to impress. The quality of the furniture always feels better than other stores, I’ve always been a fan of the service, and have always loved how you could always price match with them. Yesterday, Mushtaq helped us with buying a dresser, mattress, and adjustable boxspring. He was very sweet, understanding, knowledgeable, helpful, and his service is what I prefer in salesmen. (You were awesome, Mushtaq! Haha ❤️) Love the team at this store and would definitely come back just because of them too. Love Ashley Furniture and this store was very wonderful. I’ll add additional comments once the delivery has been made. Hoping all goes well. 😊

Future customers beware of their selling practices. Purchased couch from these crooks was told if the couch didn't fit I can return the part back. Came delivery day everything seemed going right only to see the couch didn't quite fit with one of the attachments. Told the delivery drivers to please take that part back which they denied. They claimed I had 72 hours to return the part to call customer service about it. Which I did but only to go through a whole ordeal of push backs on days claiming they are opening a case. Only to be told behind the receipt has all sales are final. The receipt has nothing claiming that and now I have a piece of couch that don't fit. Don't listen to these crooks trying to make sales. Never buying here or reccomending this business ever again. Liars and crooks trying to make money and screw over customers. So don't take their word for it because these kinds of business don't care about customers only their pockets unfortunately.

Went to the store looking for one item and came out with two! The workers are so nice and they were able to assist me with everything I needed! Daisy was so helpful and she even connected me with other employees who had knowledge on the mattresses. The manager even assisted with an additional discount!

I had a very disappointing experience with Ashley’s customer service. When my delivery arrived, the items were damaged. The delivery team took pictures but never followed up. I called customer service within 72 hours, as instructed, but weeks have gone by with no resolution. Instead of replacing the damaged items, they’re insisting on trying to repair them which is unacceptable. I paid for brand new furniture, not damaged or refurbished pieces. What’s worse is the complete lack of consistency: every time I call, I speak to a different representative who gives me conflicting information. It’s extremely frustrating and shows a lack of accountability. I’ve had to resend the same photos multiple times, and they keep promising to get back to me within 24–72 hours, but they never do. It feels like they simply don’t care about making things right. I used to recommend Ashley’s to friends and family, but after this experience, I definitely won’t anymore. Save yourself the frustration, time, and money shop elsewhere. It’s not worth the stress.

Emily was great. Listened and was very helpful.

Patricia was very welcoming to my mother and I. She helped us get the perfect TV stand for my living room. We appreciate her friendly customer service. Thank you.

We got all our furniture from Ashley . We want to give special thanks to Karim , Trevor and Moushtaq they were very helpful and able to resolve any problems that faced us

I advised the sales associate that I moved, they proceeded to update the billing address and not the delivery address. It’s Saturday, they are unable to get support from the store or call center, I will not have couches to sit on for how many more days after getting rid of my own. Very bad customer service and disappointed with Ashley’s. Refused to get a supervisor on the line.

Quick straight forward with patty. I found my ideal first couch definitely will be returning for other furniture due to the pricing and great experience.

Was helped with store associate Steven Camilleri at the colton location. He made us feel welcome and was very professional abs friendly. We didn't feel pressured to buy anything. Steve was there when needed to answer all of our questions and was able to help us buy the leeshan sofa and love seat at a great price.

My sales lady, Patty was Great! Asked me what I came in for and right away pointed me in the direction of the chairs I was looking for . She listened to my positive and negative feedback back on what I was seeing and what I ultimately desired. I ended up with a purchase that I’m very excited to get. Patty has a professional image , she’s knowledgeable in style of furniture, finishes and overall comfort. She gave me space, wasn’t pushy, instead informed me of all my options. I’d ask for her again next time I walk through the Ashley doors .

Thank you Savi you are a great sales rep You did an amazing Job!!!!

I would like to acknowledge Patricia, she was more then helpful with assisting me and my girl with purchasing our very first peace of furniture. We’ll most definitely be coming back to buy more and once again thank you PATRICIA!!! Can’t wait to do Business again.🙂

We bought a new sofa from Ashley Furniture today and Patricia was phenomenal! She was attentive, knowledgeable, and patient. Patricia opened cushions to show the inner material, stood on furniture to illustrate the strength, and moved sections from the couch to provide a better visual. What is more, I believe she sold me furniture from the same store 10 years ago, so knows Ashley’s furniture through the years.

Pleasant salesman. Understood what we wanted and found it for us. The only unpleasant part was the delivery charge ($200). OUCH! But, if we were willing to get the $500 insurance the delivery charge would be waived. Yeah, not gonna happen.

Philip was awesome. Knowledgeable,respectful, very attentive but not pushy like your typical furniture salesmen. The showroom itself is laid out very good. And Philip did a great job of making sure it was a good buying atmosphere.

Since moving out here, I could say that this company has been nothing much a nightmare to work with. They sold us an almost $1,000 brand new sectional, and when we got the sectional, it had a massive cut on the back that you could easily fit your arm into. After notifying the store, they said they needed “approval” to have it exchanged. It’s been over a week and the issue has yet to be resolved. The customer service is clueless as to when this will get replaced and it’s been frustrating. The online orders have been just as bad. Ordered a dresser, it never shipped so I cancelled it. Later that night, they decided to ship it, so I called them and they just told me to “ignore it” as they never took the funds. Not too long after that I saw a charge to my bank account for the item that they said they cancelled. The staff in this store were nice, especially Phil, but the company overall is just a waste of money and time as they clearly do not value their customers. They also like to drag their feet whenever they make mistakes instead of correcting them. Overall, I would not recommend them to anyone. Edit: store reached out to me and there has STILL been no resolution done. Only words of “we’ll make things right” when they keep doing nothing. Edit 7/8/25: After having the new sectional piece for a little over a week, it’s completely different than the chase we got from the store (seems if the chase was used and then sold as “new” compared to the sectional that was delivered to us), but it’s not worth dealing with these people at this place. 0/5 stars if I could.

They were very professional and polite and knew their inventory.

Patty was great! She was very helpful during our time and very informative. We appreciated her excellent service!

Sam was a perfect salesman, he was gentle, kind and joyful with a professional attitude; he was willing to assist me to find exactly what I was looking for to add to home collection. I rate Sam with a A plus for excellence service.🌟🌟🙌👍

Large selection

They have a variety of choice to choose. Patty is very nice and accommodating.

easy

Good service! Thanks, Ralph.

(Translated by Google) I had a terrible experience with the saleswoman, who, according to her, was the manager. She didn't want to open an account for me, didn't even want to take my information, and was very rude to me. I was so surprised. I've been buying my furniture for nine years. This is the first time I've been treated so badly. (Original) Tuve una malisima experiencia con la vendedora que era segun la manager no me quiso abrir una cuenta ni siquiera quiso tomar mis datos y se portó muy grosera conmigo. Me extrañó tanto si tengo 9 años comprando mis muebles ahi es la primera vez que me tratan tan mal

Elizabeth and Francisco were the best.

It was an amazing shopping experience at Ashley Furniture with Patricia. She went above and beyong for us and worked through all our request. If you ever visit ask for Patricia “Patty”, she will make sure you leave satisfied and with a smile

We already knew what recliner we wanted so Ralph got us in and out in just a few minutes. Ashley’s sales process was super efficient.

The salesman was very helpful and patient.

Great customer service

Excellent service, quick and super easy!!!! Freddy was great help!

⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Experience! Our visit was nothing short of wonderful. We had the pleasure of purchasing new furniture with the help of Patricia, and it made all the difference. She is not only incredibly knowledgeable and professional, but also one of the kindest, most genuine people we’ve ever met. Her warm personality and dedication to great service made the entire process smooth and enjoyable. We’re beyond grateful for her support and couldn’t be happier with our purchase. Thank you, Patricia, for going above and beyond—keep up the amazing work!

I had a wonderful experience working with Patricia at Ashley Furniture. She was incredibly helpful, patient, and truly caring throughout the entire process. Patricia took the time to understand what I was looking for and offered thoughtful recommendations without ever being pushy. Her friendly attitude and genuine desire to help made shopping for furniture a much more enjoyable experience. I really appreciated her attention to detail and the way she made sure I felt confident and satisfied with my choices. Thank you, Patricia, for your excellent service!

Great experience purchasing our new living room set from Al at Ashley Furniture in Colton!

Both, the salesperson & manager were very professional, provided all The necessary details for my purchase of a mattress. They threw in some extra deals. Happy we went to Ashley store for our purchase!

Julia Iglesias was very helpful and patient with trying to get me a new mattress and they even gave me a free sofa. Can’t bet that I’ll definitely recommend them to anyone that is looking for a new mattress or even some furniture.

Tammy, provided excellent customer service from the moment we entered the store she greeted us and showed us many options for sofas (which is what we were searching for) she allowed time for us to make a decision. We are satisfied with our purchase and service thus far.

Great people!!

Patricia was very friendly and welcomed us right at the start. She did an amazing job showing my family and I through the store and helped us stay within budget.

The young lady helped from the time I walked thru the door until I walked out I enjoyed my experience

Today 5/24/2025 Patty was awesome and patient working with me and my family. She showed us many options to choose from to make the right furniture choice for our home. She also gave us the best discount for current day. She had a wonderful demeanor to work with. We will visit again.

Patty was a wonderful help to me and my family. She was very patient and attentive. She provided many options and amazing feedback. She didn’t stop until we were satisfied with our purchase.

it was a pleasure to do business with Ashley store. Employee Phillips did a fantastic job assisting us, and was very patient and polite. Great job.

Lino G. was great and we love the new table...

Patty was extremely helpful with showing us the many options available for a new sectional sofa set. She was willing to answer all of our many questions! Thank you for making the experience comfortable and working so well with us!!

Good selection of sofas and Alfredo was very helpful with no pressure to buy and offered a great deal. We purchased that day. Very good extended warranty, no hidden gimmicks. Also, furniture is high quality. Would recommend checking them out before buying somewhere else. Looking forward to our delivery.

Excellent experience shopping here. Staff gave you space and privacy to shop at your leisure, staff was friendly and offered help throughout. Found exactly what I was looking for and for a good price!

Very helpful, answered questions and personable. Attentive but did not hover while we were making a decision. Enjoyed working with Julia!

I had a great experience! Everyone was very helpful :)

We had a very pleasant experience shopping for our home furniture. Steven was very knowledgeable and helpful!! Would highly recommend coming and seeing him for any of your future home purchases.

Patty was amazing and very patient. Great customer service. Highly recommend.

Great inventory, LOTS of pieces to choose from! Our salesman Al was on point and very knowledgeable! I would definitely recommend shopping here and I would definitely be back for more!!!

Ralph was such a great help! He put up with my crazy family changing their minds about everything, and just made the experience so nice!

Patricia was wonderful, made buying a soda simple and quick. Very pleased

Our sales associate Stephen was super cool. Everything went streamline and we love the product.!

Great experience patty really helped us and we were in n out with exactly what we wanted

Patricia did an amazing job getting us exactly what we wanted. Loved the quick process and customer service! 🙂👍🏼

Javier was a fantastic help. He was helpful, knowledgeable, and didn't pressure us while we thought out our discussion.

I had a great experience with Darryl, he’s awesome! I got a great deal as well!!! I will spread the word about my experience to friends and family!!

Thank you Mushraq Ahmad for you wonderful service

Just bought 2 recliners from them. Nice furniture but the people walking around like sharks are not the best and brightest. They couldn't make one SIMPLE transaction and gave each other dirty looks. Ashley in colton.

We had an AMAZING experience with Philip!!! Thank you Philip!

Mayra was great

Patty help me with my purchase, she was super friendly and very helpful to make sure I got the item I was wanting to buy.

We had a great experience at Ashley Furniture with Al. We had specific dimensions we had to stick with and he helped us find the perfect couch that matched our needs. He was patient and professional and we will definitely be back to see him for future purchases.

Pedro was very helpful along with his manager Trevor got in quick and leaving quick with new couches. Thanks 👌🏼

Our sales reps Madison and Leno were very knowledgeable and were able to answer all of our questions. I have purchased many pieces of furniture from Ashley and will keep coming back.

My experience with Patricia was amazing. Customer service was amazing, love how she included my family in our talks, and asked for all of our names. As well gave me many options, and did not feel pressured into purchasing something i did not want too. Thank you for all your help.

The salesman asked specific questions and got to the heart of what I was looking for. He showed us our options and upon further discussion he lead us directly to what we were looking for. Kudos! Thank you Sam Franco for your help and skill in knowing just what we were looking for.

I really enjoyed my experience at Ashley furniture in Colton.Tammy was amazing. Very knowledgeable, attentive and easy to talk to. She assisted me with my purchase and at no time did I feel pressured.

I'm sure every sales person here is great but Liz Martinez is my favorite. She's very personable and a quick study on finding what fits best for you. She helped me find 2 VERY high end mattresses and beds today and even got me on the delivery list today as well. Liz is very knowledgeable and professional the whole way thru. I cannot praise her enough, I enjoyed the experience and will always look for her when I visit the store.

They had exactly what I wanted the sales representative name Sam was a great help with my order Thanks Sam 🥰👍🏽

Al, our sales person - Very Helpful, Friendly and Courteous.

Mushtaq sir is very Good employee in Ashley his behavior was good with us

Very good store to fulfill your house like beds/ sofa

Very good customer service. Very good environment. Nice sofa and beds collection. I meet with Mr. Mushtaq he gave me very good deal with very good discount. Helped us with financing and all deal was very well.

Emily was good. The price was what we expected. In and out quickly.

Chris helped us here at Ashley and he was so great! He helped us find exactly what we were looking for! 10/10 recommend asking for Chris when shopping at Ashley!

Patricia gave us great service and was very friendly!

Great customer service!

Al Alam was the best! Very personable and kind. Definitely recommend coming to this location.

Thank you so much Patricia thank u agin u have a great personality u help us what we were looking for my husband and I love ut coustmer service was Great :)

Huge shout out Daniel Carson, Pedro and Trevor! We finally pulled the trigger on a bedroom set and mattress; and sincerely beyond ecstatic for our Tempur-Pedic mattress, thanks to Daniel’s knowledge and awesome facts. Financing was super quick to go through, and amazing deals!!! Through and through an easy and smooth purchase- again, thanks to you all! 🙏🏼

Emily did an Amazing job! We were just looking and we ended up buying. Wonderful experience

Patty was absolutely phenomenal. Very friendly and personable. She gives you space so you can take your time to walk around, look, and consider your pieces. Was a great experience.

Mushtaq treated us really well and explained everything in detail.

The store has a great selection of beautiful Furniture. My delivery was very smooth. The furniture is really high quality .

Javier, was very helpful quick and easy purchase made in 20 minutes in and out.

Great service and deals with Mushtaq Ahmad

Patty was awesome!! We are very happy

Mushtaq was super friendly and extremely helpful!

Patricia was amazing and helpful I can't wait to finalize our purchase of a new bed with her!!

Daisey was so nice and helpful. She showed us everything we asked for and did all of our measuring. You Rock, Daisey!

I was in between jobs I stopped by Ashley’s furniture store in Colton, I needed a love seat particular color and design I saw on line, When I entered the store I got approached by LES with his friend energy and I explained I was between jobs and needed this couch , LES automatically got into fast mode and had me in and out the store in 20 min, thank you LES

Amazing customer service

Such as great location! So many options on display. Lino was so amazing, he listened to what I wanted and shared many great options. He gave me price comparisons and in the end got me a great deal! I will be coming back for my king size bed for sure. Thank you Lino!!!

We had an amazing visit the furniture was so beautiful. Our sales representative was Lino garrido was fantastic. Very knowledgable showed us options and got us a great deal.

Javier was fantastic!

Honestly the worst experience ever. They just looking for your money and don’t care about service. I’m dealing with them for the past 6 months no one gives me an answer for my claim. 👎👎👎👎👎👎👎👎 CUSTOMER SERVICE 0 PRODUCT 0

Quick & east buying experience Thank you

We came to Ashley today Mushtaq the employee explained us in a good manner and we bought 6 chairs Mushtaq has very good knowledge

Was approved for 12 year no interest on under $1000 purchase with very little wait. Al Alam helped me. He was helpful in helping us find what we need.

Patty was excellent. Made everything enjoyable and easy for us. Thank you

Mushtaq Wonderful guy very knowledgeable

mushtaq good sales person, great job

Julia is amazing!

Absolutely best customer service I was given many options on my purchase and and we'll pleased with my choice

Was every happy with my purchase of a new dresser. mushtaq was every friendly and will to help out in any question he had

It was a great customer service thank you to Mushtaq. we got the dresser we were looking for at the perfect price tanks to his suggestions.

Adriana and Katherine were very helpful! Blesss their souls

Mushdaq. Very helpful and professional!

So many options! Al was so helpful on showing us around going over all options and pricing.

Emily was great..she explains everything so well

Mushraq fantastic job He is wonderful

Mushtaq great service

Came in today to look for a couch, Mushtaq was very helpful and greeted us with a smile. Will definitely come back for other furniture soon!

Patricia was really nice she helped me a lot with my purchase she was so sweet thank you

Beautiful customer service great attention to what you’re looking for answer all my questions for no hesitation really knew what he was doing, feel very comfortable

Daisy was great! Very friendly, helpful, and informative. She also got a long well with my son. Awesome experience!

Very happy with our buying experience at Ashley. Our sales guy Lino G. was very helpful and a pleasure to do business with. Great selection and prices.

Great sales. Madison was a great sales person.

Great shopping experience! Fast and simple! Come in and ask for Les

Musta I want to thank you for your great sevice

Mashtaq was great he greeted me at the door showed me what I was looking for and the difference of the quality in the bed frames. I didn’t feel pressured in buying something or extra stuff.

Trevor and his team were amazing. Helped me throughout the process of buying some new furniture. Highly recommended location.

I walked in knowing exactly what I wanted to see. Emily greeted me at the front of the store and led me directly to it. She allowed me to move pieces around and answered all of my questions. Her manager, Trevor, was kind, as well, and addressed any concerns I had. I made my purchase with delivery and setup being set for just two days later, which works out perfectly for me. I can't wait to see my new items in my home! BTW: in spite of current remodeling going on, this massive showroom is still beautifully arranged. Thanks for a great shopping experience. 💯

Excellent customer service. Very honest and kind. She Cares about her customers. We highly recommend to come to Patricia when to come to Ashley in Colton.

I have bought furniture here multiple times always get the best deals and prices

Patty was very helpful wonderful attitude took her time will definitely return

The sale person was a 10/10 he was very helpful and I recommend him 100%

Delivered broken table with only 3 of 6 chairs. Driver opened a claim for the damaged table and missing chairs and had to get confirmation before he could leave. Paid over $1500 and have a jenky looking dining table. It's been over 2 weeks, and I have not gotten any support despite numerous calls to the store that never answers and their call center. I went to the store and tried to rebuy the missing chairs that I already paid for to avoid half the family having to sit on the floor for Easter dinner. I was forced to buy 4 chairs because they are only sold in sets of 2- not sure how that works out when they delivered 3. Now, I'm out an additional $600 for something I already paid for, and I have to pick them up myself, or I can spend an additional $199 and pray they deliver correctly without damage. Whatever happened to taking pride in your business and standing behind the product you sell? Edit: Lady working at customer service desk in the store was very pleasant and was able to overwrite pricing so I only paid for 3 chairs. Very grateful for her taking the extra time to resolve to the best she could. Still have a broken table but at least everyone has a seat.

I’m sorry to share that my overall experience was not good. The salesman gave me incorrect information which led to me purchasing a bed I can’t use. The delivery didn’t go as it should either because one of the drawers was not installed properly. I’m hoping they will make this all right by switching whatever parts are necessary to lower bed and reinstalling the drawer. I’ll adjust stars accordingly once it’s all done.

Salesman was knowledgeable and the Manager, Trevor was most helpful.

Jay was great. Fast and efficient. No pressure and always courteous.

Patty provided my wife and I Excellent customer service!

Love the furniture.

Patricia was so professional and so welcoming. She showed us to the area that we needed to be at and gave us space to explore. She took care of us throughout our visit and helped us with our purchase. Overall we had a great experience.

It was wonderful shopping furniture for our house here at this store. Pattie was a great sales person and she guided us with all the information we needed. Will come back to shop more.

Sam is the Man. I will never ever ever shop anywhere else! Ashley Furniture, your company is so lucky to have this gentlemen working at your company. He is not pushy, honest, truly is there for customers needs, not the sale. Im in retail as well. So I know a lil something when Im stating this. My Husband and I hit the jackpot when we found him! A million thank yous!!!!!! Will be back. Actually we did go back to purchase more. He sold us not even knowing he sold us. And in my case… he is not hard on the eyes.

Yesterday my husband and I were in search for some new couches and had a great experience with Liz. I liked the idea of being able to shop for what I needed and given the assistance when asked and not having the feeling of someone following me throughout the store. Liz was able to answer any questions that we had and was very attentive.

Thank you for your help and time Patricia verry caint and helpful 😊

Patty was very welcoming & helpful on assisting me & my boyfriend get a bed set. We were really nervous to come in & walk out with nothing but she managed to give us options on how to make it happen for both of us ! I would gladly recommend her. Thank you so much!!!

DO NOT BUY FROM HERE. They sell horrible quality furniture then when you call and try to do a return they say you can’t. Thousand dollar furniture that’s the quality of a 100 bed frame. SAVE YOUR MONEY!

Every one was very helpful

Great customer service

Patricia was kind very helpful had a pleasant time speaking and looking at furniture she has a very beautiful smile Found what I was looking for will return soon

Ralph Perez double charged the transaction. $532.82 extra. Now I have to wait for the bank to refund my money. Will take 3-5 business days. Apologized to the person who didn’t even pay for the furniture. Walked away after and didn’t care bc he got the sale at the end of the day! 2nd time with horrible service at Ashley furniture. First time was horrible home delivery service. 2nd was instore perchase Gave it a 2nd shot and instantly regretted it walking out. Zero Stars

Patty was amazing with us. She listened to our needs and provided great options. Thank you Patty!

Patricia provided us with perfect service!

First time shopping at the Colton store. I was looking for patio furniture and found something quickly with the help of the salesperson. The furniture was assembled and delivered on time. Very satisfied with the whole experience, definitely would shop there again.

A+ experience with Ashley Furniture, and specifically Steven who helped me! Great couch, love it !!! Couldn’t be happier.

(Translated by Google) Receptionist, nothing, friendly (Original) Recepcionista,nada,amable

Great deal with everything included. Delivery and extended warranty too. Very happy. Delivery was right on time and finished quickly.

Went to the store 03/30 when they opened at 11:00. We were greeted by a pleasent young women and we explained to her what we were looking for. A few minutes later a man called her aside and they spoke privately for a moment. She walked away without a word and he stated that he would be helping us. He didn't bother introducing himself and the entire time we were looking at possible choices, he seemed quite disinterested. He finally just wandered away and while we continued looking on our own he never even looked our way. We left the store dissapointed with the selection and especially the poor service. I don't believe we will ever be back. Ashley isn't the only game in town.

Patricia is very pleasant to work with, knowlegeable & explained very well.

Quality products Excellent service Sam Franco is an excellent sales representative with lots of knowledge and experience

We absolutely do NOT recommend Ashley furniture anymore. One of their employees doesn’t know the difference between right vs left arm facing furniture so he sold us the wrong piece of furniture in the first place even though in store, we literally POINTED to the exact piece we need & he confirmed it more than 3 times. After we received the wrong piece, we called to ask them to pick up the wrong piece and deliver us the correct piece, and that process in itself was a nightmare. It took over an hour to get to speak to someone in customer service. The number they told us to call (the store number) never picked up. We had to go talk to someone in person & drive over 40 minutes to go REPURCHASE the same piece and now we have to wait for them to pick up the wrong piece from our house and then get a refund. Not only was it a long back and forth process, we had to bring a truck to pick up the piece from the warehouse if we wanted it on the same day. Yes they did offer to deliver the piece for no charge BUT that would take days and we needed the piece today as we had already been waiting. There was one lady at the store who was very helpful. Otherwise, the female sales manager (not sure what her name was as she never introduced herself) was very rude & unhelpful. The only other helpful person was a gentleman named George who works at the warehouse. We were every frustrated because it was 1:30 pm and the store said we have to wait until 3 pm to pick up the piece according to the warehouse. George said give me 5 minutes and he had the piece ready for us. I have never had to write a negative review anywhere up until this point. Absolutely terrible customer service!!!!

Patrica was very helpful and quick ! She was willing to help when others were not attentive to their customer service ! She explained everything perfectly and will being requesting her when i return !

Ms Patricia is the best ! She helped us getting our new sofa !! Everything went very smooth and easy and very easy ! Ms Patricia you are the best .

Great experience and great service. Ask for Les!

Patricia was excellent in her service. She demonstrated all the benefits of all the furniture we bought. She wasn't pushy or forceful. She was very kind and the managers were so cool. We met them and made me feel very important. I highly recommend you to ask for Patricia.

We had a great experience here. We walked in and saw a couch we loved, then walked around and found one we loved even more. Les helped us find just what we wanted. He was very friendly and helpful. We are excited for our new couch!

Les was such an amazing sales person So kind and helpful

Patty was very helpful with my purchase. She assisted me promptly and professionally.

Fast and friendly service.

I went in looking to furnish a home and Lino helped me with the whole project, his expertise in furniture is high and his customer service is the best. I will definitely be returning for more items and will be working with Lino again

I ordered a bedroom set with a foam mattress online, the bed was delivered, but no mattress, I contacted Ashley about the mattress and I asked them if I needed a box spring/ something that goes with the mattress, they replied and said no. So now I'm here can't sleep on my bed because it's sinking, so I called the local Ashley and had to spend $500 more to get the bottom part of the mattress, which arrives Saturday. Smh . Now on the other hand the Ashley is Colton did an excellent job. Thanks for the help Ashley Homestore

My sales associate Patricia was very helpful and well versed in her knowledge of the piece of furniture that I purchased. I can be time consuming with attention to detail, with that being said, I returned the following day to finalize my purchase, even with additional questions and a change to my original order, which she handled professionally and with a kind heart to listen to my concerns and experiences in the past. Patricia definitely has earned my business and a friendship. Thanks Patricia for all of your help.

Excellent service

Was not a good experience. I went in and purchased a piece of furniture with the help of a salesperson. I made sure the piece was available and able to be delivered with the salesperson prior to the purchase. After purchase the salesperson called to schedule the delivery. At that point I was told it would be 2 months later than what the salesperson told me the piece would be available. So now I need to process a refund at the front. The person at the computer says the refund is complete but can't print me confirmation of the refund and it instead needs to be emailed. Then the email is not working so as of now I have zero furniture and zero proof of my refund. And of course goes without saying the funds are not back in my account. I spent 10k 7 months ago at ashley and that experience wasn't great either. This will be my last time visiting your showroom/company

Had such a great experience at Ashley Furniture thanks to Lino! He was super helpful, patient, and really knew his stuff. He took the time to find exactly what I needed and made furniture shopping so fun. If you’re shopping for furniture, definitely ask for Lino he’s the best!

I had the pleasure of working with Lino at Ashley's Furniture, and I am so glad I did. From start to finish, he provided outstanding customer service. He took the time to listen to my needs, offering thoughtful advice and guiding me through the different options without being pushy. His extensive knowledge of the furniture pieces and current promotions made it easy to find exactly what I was looking for, and he helped me stay within my budget. What I appreciated most was his honesty and willingness to help me find the best deals. He didn’t just focus on making a sale—he genuinely cared about getting me the right furniture for my home. His friendly, down-to-earth approach made the whole experience enjoyable. If you’re looking for a top-notch salesperson who truly puts the customer first, I highly recommend reaching out to Lino at Ashley’s Furniture. You won’t be disappointed!

Ralph was extremely helpful and had some great options for exactly what I was looking for. He really listened and my decision was made very quickly and easily!

OGM!!! I never ever made a review with any company before but today I just had to do it! Liz helped me out from being to the end and always with a great smile and a great attitude. I mean this girl done my contract 3 times because I couldn’t make up my mind😆 I’ll definitely will be back with her again!😀

Patricia was very helpful and wonderful attitude. I loved her customer service it was very much appreciated.

Aziza was amazing at helping us get a new bedroom & living room set! Thank you

Excellent customer service

Good furniture…..great service!

Very welcoming, very professional and very helpful. I have yet to pick up my merchandise so I will recap on this experience.

Patricia was very helpful. Let me make my choice by trying out many mattresses! Gave me all the options but did not push me to choose. I will ask for her assistance for my next purchase!

My sales guy was great. I bought a table but hated the chairs. I moved around show room furniture without him saying a word, he just let me do my thing. In the end I did buy the table with 6 different chairs!

Purchased this bed for my daughter and still haven’t received the right part in order for it to be set up. Purchased on 3/7/2025. Delivered 3/11/2025. Part was ordered and received today 3/17/2025 only to find out I have the wrong part again. I will not be doing business or would be referring friends or family. I reached out to my sales person and advised he would reach out to his director. I still haven’t received a phone call. If this doesn’t get resolved in a timely manner I will request for Ashley Furniture Store to come pick up their furniture and request a refund.

She was very kind , good attention and attitude with us. Patricia B

Thanks a lot to the Ashley team specially to Ralph Lopez from Colton store for his dedication and guidance

Steven was our sales person and he’s super knowledgeable and helpful. With that being said, customer service and delivery is horrible. First delivery one of the wall sconces was broken. I called the customer service center and got the runaround and ultimately was told there was nothing they could do. So I went into the store which is about a 60 mile round trip drive to deal with this. The salesman, Steven, was awesome and just ordered me a new one. Since we were at the store we bought another item. Delivery was promised for March 28. I received numerous emails and texts reminding me of the delivery. One hour before the item was to be delivered I get a phone call stating the item was damaged and they’d be giving me a new delivery date. Been trying to call the store to speak with someone and nobody answers the phones and gets diverted to a call center which is worthless. We just dropped 3 grand at this location and planned on buying all new bedroom furniture with a budget of 5 grand. Not going to happen. Jerome’s or Mathis Bros get our business from now on. I will never buy another item from Ashley’s.

I recently visited Ashley Furniture and had a mixed experience. The salesman was fantastic—knowledgeable, attentive, and truly made the shopping process enjoyable. However, the management team was quite the opposite. We agreed on a deal, but when I returned to finalize it, they backtracked with various excuses, wasting my time. It's clear that corporate needs to train these managers on customer service and professionalism. Corporate needs to wake up. Otherwise, they will lose a lot of business. Overall, it was a disappointing experience despite the great help from the salesperson.

Patty was so helpful and friendly in helping us get the furniture we were looking for.

It was 100% excellent service and professionalism

Very helpful. I just don’t like being pounced on right when you walk in the door.

Customer service was on point. Lino was very helpful as well and helped us find what we needed.

Very helpful people and thanks to Abe Amaya in the cotton store for marketing my experience one of the best and easiest time I had buying furniture and yes, I did end up buying my new couch?

Found what exactly what I wanted at a good price. The only thing that bothers me is that the date my purchase was supposed to be picked up is pushed another week. I wish the warehouse and the showroom had better communication with each other with what is in stock or maybe I would have chose another item that I would have got sooner than later.

Very helpful, very satisfying

Patricia was very helpful with making our purchases today, she was very patient with our indecisiveness we ended up buying a sofa set and a dinning table. We love Patito 🤍

As soon as we walked Patricia was helpful asking what we needed and helped us right away and purchased

Sam Franco made the shopping experience very pleasant. He was knowledgeable and answered questions quickly. He also made the purchasing process quick and painless. We have shopped and purchased furniture from Ashley's numerous times and have always been well taken care of.

I went with my mom. Found exactly what she wanted. The gentleman that assisted us was the BEST! So helpful, kind, knowledgeable and not pushy at all. Thank you, Lino! We appreciate the great experience at Ashley’s furniture. Highly recommend this store & salesman.

Very bad pick up service. Give you an appointment time to pick up your furniture. You end up waiting 2 hours plus its not ready…..

Run Kiran was very helpful showing me all the options for the furniture I was looking to buy.

James Babatunde was an excellent salesman. Not pushy, very hands off and also very knowledgeable about all the products. He was able to answer any and all questions we had.

I recently visited Ashley Furniture Store in Colton and had an extremely disappointing experience with one of the employees her name was Roxy Valdez, her attitude was rude, unhelpful, and downright mean. Instead of assisting me with my questions, she was dismissive and acted as if I was inconveniencing of help. Customer service is a crucial part of any business, and this kind of behavior is unacceptable. I hope management takes the necessary steps to address this, as it seriously affects the store’s reputation. I won’t be returning unless improvements are made.

Julia was great …. Knew exactly what we were looking for and check out was fast and easy. We will be returning

Patty was terrific will be coming back!

Patty was amazing and so helpful. Service was great

Ashley has cheap furniture made in Vietnam it breaks within 1 year of purchase, and they don't fix it. I even bought the warranty, but it doesn't cover the dresser drawer tracks. There are other limits, too. Cheap Ashley shame on Ashley!

Patricia was amazing! She was incredibly helpful and guided us to exactly what we were looking for. Her professionalism and friendliness made the whole experience enjoyable. Highly recommend her! Ask for Patricia

My experience with Patricia B. Was very helpful, showed us all the options we had. Also with financing it was helpful. I would recommend her to my relatives. Thanks

My experience with Patty was very quick, on point, very professional and amazing customer service!! Will be coming back to her again 😊

Patty had excellent customer service and I overall had the most exceptional experience purchasing my love seat sofa.

Fantastic !

i had such a wonderful experience. well be Back Patty for our bedroom set

This is the third time I am told I will get next day delivery before purchasing and then after I pay they change it. Very frustrating.

Great deals and beautiful selection of furniture. Chris was a great help, informative, and patient with us. We ended up getting a sofa, loveseat, chair and ottoman plus a 6 seat dining table for I believe a very hreat deal.

Pattie is one in a million, very kind, humble and professional. Her service is way above anyone expectations. Thank you Pattie. LeilaAdams

James babatunde was amazingly helpful

I had a fantastic experience at Ashley Furniture! Rick provided outstanding customer service—he was knowledgeable, patient, and genuinely cared about helping me find the perfect furniture. He took the time to answer all my questions and made the whole shopping process smooth and enjoyable. I truly appreciate his professionalism and friendly attitude. If you're looking for quality furniture with top-notch customer service, I highly recommend visiting Ashley Furniture and asking for Rick!

Amazing customer service

James babatunde did an excellent job helping me and my wife decide on the furniture we wanted to get. Very knowledgable on all the furniture they sell at Ashley’s. Highly recommended

Sad to say, I’m going to change this to a one star review. I recently bought a dresser, scheduled a time to pick up said dresser and when I came to pick it up at the allotted time, I was told “Sorry, but that dresser was just taken.” I was then rescheduled for a later date to pick up the dresser. It’s my understanding, that once a piece of furniture is put on hold for someone, it should stay that way. Not in this case, my dresser was taken and a large amount of my time was wasted. Furthermore, I had to ask a favor from a friend to pick this dresser up as it’s too large to fit in my car. Not only was my time wasted, but also the time and gas my friend spent to drive 10+ miles to help get this dresser was wasted as well. I tried calling the Ashley Store to get some resolution, but no one ever answers the phone. From a customer service perspective, this whole experience has been embarrassing and I doubt I’ll be able to get anyone on the phone at the store to help me out this time around as well—which is just a further waste of my time.

In the past Ashley was my first choice when buying furniture, I don’t know what happened with them lately. The quality of furniture and customer service is poor now or at least my last experience with them was. I am considering buying furniture at another store in the future.

All was good.

Pattie is great and a huge help. We enjoyed our shopping experience today.

PHILL IS THE MAN! He will go above and beyond for you! Thanks again PHILL🙏

Bought our couch today with the help of an excellent sales person by the name of Liz. She really went out of her way to make our vision come to life. Thank you again Liz. Keep up the good work.

Patricia was great. She was really nice and patient with me and my husband. Shew went above and beyond to help me with my purchase.

James babatunde

First time visiting store... currently under remodel inside still looks amazing. Walked in Patricia sales rep introduced herself. Ask me a few questions about what I was looking for and immediately support me with the purchase of a living room TV stand. Patricia also took the time and showed me sofas that I'm looking to buy in the near future. Great furniture place great atmosphere thank you Patricia for your support.

I purchased a full bedroom set since November of 2024 and I haven’t received my complete order and Colton store hasn’t responded not even with a call back.

Partricia was awesome! Very helpful

Beautifulfurniture and friendly people. Very helpful

Excellent customer service. My first time purchasing a furniture at Ashley, and it was a great experience. Thanks to Ralph who was so friendly, helpful , professional and so knowledgeable that made the process so quick and easy.

Patricia was a big help for me today helping me pick out a dining room table. As soon as I walked in she made sure to listen to what I was looking for and guided me to Making sure I was happy with the choice I made. Great customer service.

James Babatunde was very professional and knowledgeable in his work. And giving us all the information we needed for the purchase.

Patricia helped me with my purchase on a living room sofa and was very informative on the different selections and prices available. She was very patient with me and my family and help me select what best fit my home and price i was looking for

I’m sure the furniture is great, it just feels like you’re walking into a car dealership. They are ready to make a sale. Let us breath

Had a terrific experience purchasing today with the help of our very knowledgeable saleswoman Patricia. She guided us and made our purchase decisions easier. Trevor was also extremely helpful and made sure we got a great deal. We're very happy to have made our purchase at Ashley's Furniture. Thank you very much Ashley team.

Awesome furniture, great prices, and amazing service.

Mush raw great service

Ralph was helpful in finding us furniture that suited our needs.

Mushtaq did amazing

Julia Iglesias went above and beyond in helping us find our mattress. Very friendly, knowledgeable, and professional.

Bought a queen size bed, salesman, Javier Lopez, ordered a full size foundation. Second time the wrong thing was sent. I need a queen size box spring. Sorry I did business with you.

James B was amazing! He was the perfect salesperson, giving us space when we needed to look and giving us help when we asked. He walked us through the process and was remarkable u til the moment we checked out. Awesome work!

They help me with my purchase and made it quick and easy.

Very friendly and professional

I went and bought furniture A leather sectional, an oversized leather chair a dining table a bed and mattress and a few other items that was beautiful and of good quality from Ashley’s they had a variety of good quality furniture and I had the best customer service experience ever thank you Julia for making my experience at Ashley so pleasant.

Kadir was very pleasant and helpful guiding us to find our perfect couch and recliner.

Excellent job Patricia!

Terrible experience with Ashley’s Furniture. I ordered two full bedroom sets, and not only were they late, but the sales rep, Les, also forgot to include a nightstand. Trying to get in touch with someone was nearly impossible—no one answers the phone! When I finally got through, the woman who answered had the worst customer service imaginable—rude, dismissive, and completely unhelpful. They lie to make the sale. To make matters worse, the manager takes minimal accountability and didn’t even bother to apologize for the mistakes and delays. Overall, a frustrating and disappointing experience. I won’t be shopping here again.

I finally decided what sofas i wanted for my living room. Rick was very helpful, even do the location is being remodel. He did not pressured us (me and my daughter) allowing to take our time and decision. Can't wait to have them in the new remodel living room..

I give Ashley furniture a low rating because I bought an item that after having it installed in my house I realized that it didn't match my furniture and I could not return it for an exchange. I don't think that's a good policy because sometimes when we're buying lots of furniture we don't see the overall impact of everything that we buy until it is installed in your home. Ashley furniture should change this policy to satisfy a customer before and after the purchase. Also, the delivery team has cancelled my delivery 3 times this month. I get an automated call stating that they are 30 mins away from my home and then I get another call from a person stating that they are cancelling my delivery. This is absolutely absurd and uncalled for. Total lack of customer service and professionalism. I bought over 15k in furniture and I am still waiting for several items to be delivered. I cannot bring guest over because my living room is missing several key furniture items that keep getting cancelled at the last minute.

James Babatunde was an absolute professional. He was very knowledgeable about the wide range of products he showed us. We were considering purchasing a mattress and James was very respectful and encouraging as he showed us the different options available. We considered purchasing a variety of things and settled with the new bedroom set. He provided us all the information we needed regarding options for financing. We never felt like he was forcing anything on us and was a complete professional.

No star for customer service I call Ashley to complain and I ask about the manager to speak with him but for the 3 times they customer service shut down the phone on my face I will never go back again to this store at Colton San Bernardino .

Patricia is AMAZING! She was patient and answered every question we had. 10/10 service.

Patricia was super welcoming and helpful. She took time and care to make sure we were making an informed decision to get a sofa set we're really happy with.

The sales representatives was great her name’s Patricia she help my fiance nd I found what we where looking for thanks

Patty was great. Extremely patient with us

Quick. Understanding. Helpful!

Mushtaq was very helpful and made the process of buying my table smoothly and the service was great !!!

Mushtaq was very helpful in finding the right table. Great service and helped us find exactly what we’re looking for highly recommend!!

I’m a point to point driver for Ashley Distribution Services. And I actually had never been to an Ashley home store show room. Must say; it was a great experience and the staff was top noch…

Great experience with Patty today.

Great delivery service!

They have a very large selection of furniture and beds. Their associates are very friendly.

Emily is very helpful and knowledgeable about the products. Thank you very much

Patricia did a wonderful job, took our time. I did not feel rushed at all. Thank you for her service.

Very kind, gave me my space bc I requested it. Patty was very informative and professional.

I purchased a TV console and picked it up from the warehouse. Upon getting it home and unboxing I discovered the legs needed to be assembled. The legs came in 4 pieces and one part of the legs was not put together properly. There are screws and predrilled slots for the screws and the pieces did not line up right not allowing the legs to be tighten all the way and possibly unstable. I was also told at time of purchasing that it cam fully assembled. Also the doors on the console are not on properly. There is an uneven gap between the two doors. And in door rubs against the other side also leaving an uneven gap between the two doors. I will be contacting the store to fix the doors or replace the item with delivery and complete setup to insure it is not damaged.

Patty was really helpful with helping us find the right furniture. She went above and beyond to serve us and was very nice. I highly recommend having Patty help you at Ashley Furniture.

Patty was great help. Very approachable and knowledgeable

Patricia was great she answered our questions and gave us room to shop independently. She was there when we needed her but gave us our space to decide on our own. It was the perfect blend of furniture shopping.

My husband and I had an amazing experience at Ashley Homestore. We went into the store looking for a reclining sectional. Darrell Johnson was incredibly knowledgeable about the different sectionals and explaining the difference between them all and what key points to look for when selecting a sectional. I’m am very picky and indecisive, but Darrell was very patient and kind, and continuously gave my husband and I space to shop around and discuss various options. He was not pushy like most sales men, which we definitely appreciated! Darrell took the time to understand my style and needs and even took time to show us a variety of online options as well. Thanks to Darrell’s expertise, we are confident we made the right choices and excited to receive our new sectional, area rug and coffee table!

Excellent experience. From availability, to accommodation. We got what we wanted and when we wanted it. Smooth sailing with payment and pleasant customer service.

I recently had the pleasure of working with Myra Tan at Ashley’s Furniture Store, and I couldn’t be happier with the experience. From the moment I walked in, they greeted me warmly and took the time to understand exactly what I was looking for. Very grateful for the customer service.

Mr.Pedro is an amazing customer service

Mushtaq was very efficient and knew exactly what I wanted w/o waisting my precious time.