Ashley Outlet | Colton, CA 92324

(Translated by Google) Very spacious, clean and friendly. (Original) Muy espacioso, limpio y amables.

Ashley’s Furniture do yourself a favor and find better management and new customer service workers. Beautiful pieces but the customer service will make me not visit this store again. Ghetto.

I am HEATED!! I’ve been trying to call Ashley for weeks and so has THEIR customer service department with no answers. I spent ALOT of money when I bought almost a whole house of furniture. My king size bed frame (slates) are falling apart and warped. Even missing some of the middle support legs. My mattress is ruined and caving in on some areas (the springs). Been having back pain the last couple months and now seeing a ortho doc for the issue. I contacted my sales person today and told him I can’t get a hold of the store and neither can his customer service people. Told him what’s going on. He told me “I should have bought some kind of bunkie board for the slates to support the mattress. I was NEVER TOLD ABOUT THIS AT TIME OF PURCHASE. I bought this set because it didn’t need a box spring and was going to “SAVE” me money”. I’m going in person tomorrow after work to raise hell. THIS IS BULL HOW CUSTOMERS ARE TREATED AND PHONES NOT BEING ANSWERED BY THEIR OWN COMPANY DEPARTMENTS. photos to follow for proof.

Got all my furniture from Ashley’s in montclair and the gentleman who helped us was the best part of it not even my furniture was the best part we felt like we knew him for a long time his name is Leonard Webster. He deserves a raise or manager position this man should have his own store.

I fully expect to be pleased with the chair I purchased, but am VERY disappointed about the customer service. No issues in store but I had a question about my order and tried for 2 days to contact the store and couldn't get through. Even their Customer Service center couldn't get through to my local store for me--and they tried! No one picks up the phone! I'm hoping it will all work out but I'd be hard pressed to want to do business with them again. On the bright side, I dealt with two sales people before purchasing (Erum and Chris) and they were fine. I just wish I could have been able to contact the store as I stated.

Whole company is corrupt , management is a joke majority of them don’t take their jobs seriously acting like managers that really are just crooked.This store is unprofessional I prefer to go somewhere that people have some dignity.

Great customer service! We appreciate John Fernando for the professionalism!

I enjoyed the appointment based pick-up. It wasn't crowded and I was in and out within 7 minutes since my purchase was already at the dock waiting.

Great customer service , very kind and friendly sales person , very easy to apply for credit , we love coming back

You go there it's like a Car Lot dealership waiting for you too make a sale , and all the Great 50% off specials in Store with tags and Names is one of the oldest Car Salesman manipulation. I am very disappointed in it wondered if they didn't have all the salespersons, could you you get a more nicer sectional then the one they had for 1,000. Now off too a place where your not a fish.. oh and those Sofas that we're 50% off another salesman told us that they have to be picked up when you buy them so where are those 3 customers....

I love this place. They have thee BEST deals. Jackie is amazing. Don't get me wrong Tommy and Krista are good but Jackie is the hardest working employee. Anytime you see her she's walking around helping customers, help load items into the car and even pulling stock. I don't know how she does it. BIG SHOUT OUT!!!

Good deals

The sales rep was very professional. I definitely came back

Me and my wife had a very good experience buying a loveseat super fast and easy transaction will definitely be going back for more great buys!! Thanks to the girl that was out on the floor.

had a good time shopping around, the guy that was on the floor was super helpful was able to score some dinning chair i was on the hunt for at a great price! defiantly will be checking this place out again!

The service was amazing all around from the outlet staff to the loaders will definitely be shopping for all my furniture here from now on!

Amazing customer service very kind employees, we went in for a lamp and left with half the store because of all the amazing prices, huge thank you to the loaders who helped get everything on the truck! Definitely recommend checking this place out for yourself.

Nelson

Huge selection but not enough variety in styles for smaller spaces.

Never new Ashley’s had an outlet store, we went to home store they told us about the outlet store next door amazing prices great customer service friendly and a pretty good selection of items. They even help you load your purchase making it easy and comfortable. We will be back soon for the rest of our home

I've gone to their warehouse and picked some stuff up and they have been so nice and so accommodating to my family and me

went into buy a simple sofa with a recliner but Yacquie R gave us a bigger deal and we ended up coming with a whole living room set my boys were happy she was soo nice and straight to the point didnt have use waiting the boys had a good movie nite thanks to her thanks youu guys for everything

Good and friendly service Dennis was very helpful

Thank you Julia!! I was there last week and purchased a new couch. The application was smooth and simple. Only issue was what was in stock, but Julia was super knowledgeable and made sure I got what I was looking for. Delivery the next day was super helpful as well. THANKS!!

My experience was amazing came in and was helped by Julie Meredith. She made went above and beyond my expectations. She was answered all my questions and was considerate of my little one. I will definitely come again thank you so much Julie

Sam was awesome! Found everything we needed quickly.

Awesome Service

Just had my life made easier because of my visit today at Ashley furniture. I recently went thru a stressful move and needed new furniture. My sales associate Rawya Salibi greeted us with a big smile and kindness. She was attentive but gave my family and I space to talk! That was refreshing and relaxing. When we were ready to buy it was quick and super easy. The manger Connie was also amazing and made me feel like a person and not just another sale. What a great experience and my family will be buying from Ashley for a long time to come.

My experience with Ashley and Mr. Ed Alhelo has been wonderful he connected my order with Hyam Zarka’s order that was placed for me the day before for an on time delivery to Big Bear Lake for all of my furniture needs. Very comfortable and welcoming environment and atmosphere.

To make this short, DO NOT buy from this cheap furniture store & if you do, do not buy their lifetime guarantee insurance. It’s a scam. I’ve bought several times from Ashley’s furniture. So I am saying this from experience.

As soon as we walked in I was greeted by Rafael. They had a nice selection of furniture. Rafael assisted us and made the whole process easy. This is not the bed I got but this is the only picture I took there.

We went to check out beds. From the moment we walked in the door a salesman was on our heels. He indicated that he was supposed to be with us the whole time. Like our personal assistant. That is the very LAST thing we needed. The first bed he insisted on showing us cost $10,000. He absolutely would not leave us alone. The whole experience made me want to run out of the store. My husband fortunately is calmer, and we managed to stay for about 30 mins. At one point the salesman actually told us that he could not discount the bed (which we did not ask for) and offered us a free dining table! The pressure was so high. My husband and I had about 4 mins alone to discuss the options and the salesman was back. It was the most uncomfortable sales experience of our lives. We left and made a purchase at another retailer who was the total opposite in sales technique.

I recently had the opportunity to visit Ashley Furniture and was quite pleased with their employee discount program. Being an employee of another company that has a partnership with Ashley Furniture, I was able to take advantage of their great deals. The discounts were impressive and made furniture shopping a much more affordable experience. However, I must say that my visit to their store left a bitter taste in my mouth due to the poor customer service I experienced, particularly in the loading area. I had purchased a large item and it was my expectation that the loading process would be quick and efficient. Unfortunately, this was far from the case. The employee responsible for loading the items seemed more interested in talking and laughing with his colleagues rather than doing his job. It was incredibly frustrating to watch them waste time and neglect their responsibilities while I stood there, waiting for over 30 minutes. I understand that employees need to enjoy their work environment and have some time for socializing, but it should never come at the expense of providing efficient and prompt service to customers. As a customer, it is disheartening to witness such lack of professionalism and dedication. Overall, while Ashley Furniture may offer great deals for employees, the poor customer service I experienced, particularly in the loading area, overshadowed the positive aspects of my visit. It is my hope that Ashley Furniture management addresses these issues promptly and ensures that all employees are focused on fulfilling their job responsibilities efficiently, while providing exceptional customer service.

Robert was a very nice salesman and very helpful, recommended 100% !

Ashraf was really helpful and helped us get our new mattress and base. Great customer service.

Ashraf is a very nice guy ! Than you for your Ashraf for everything

Patty was great…you guys need more of her at this Colton building.

Ashraf was very helpful, we found exactly what we were looking for at a great price and quick delivery date

Sales associate kabri was very helpful and professional, I highly recommend to go to him. He explained everything very well to where I understood everything, he maid sure the furniture we got was perfect and comfortable for my 4 year old son. Thanks again Kabri.

Awesome thanks,

Good prices but poor customer service. The sales person in store was so busy juggling customers that she was impatient with any questions I had. Then when the table and chairs were delivered, one of the seats was damaged. They sent a "tech" out to look at the damaged chair and we were told we would a replacement seat in two weeks. One month later, customer service says they will be shipping the part on April 22nd. On May 9th, the customer service person - who I am pretty sure I woke up from a nap - says it is shipping June 6th. There has been no follow up, no communication, no replacement seat, and customer service is barely interested in helping.

I want to say I had a great experience choosing my furniture but overall with the great help from Les!! Thank you for your assistance!!!

This place is horrible and their furniture is trash

Too much dust coming out of their yard where they keep their containers on 9th street.

Ashraf

James was a big help in helping me choose furniture for my new apt. I would highly recommend!!!

Ashraf helped us no problems!

Ashraf was very patient and understanding. He made our visit very pleasurable and he was very nice to my kids. We'll be back for more furniture! Thank you!

(Translated by Google) I liked the service. Very friendly. And above all they speak Spanish. (Original) Me gustó el servicio.muy amables.y sobre todo hablan Español

Mashtaq Ahmad did an amazing job showing us around

They delivered a defective bed. Horrible Costumer Service, by the “manager” K A V I N . Very rude and disrespectful.

Ashraf went over everything very well. took his time and made us feel comfortable. Gave great customer service

Ashraf was very respectful and helpful! He gave us a chance to walk around and take a look at everything. He also helped a ton with the process of purchasing a new sectional and dining room set!

John made us sure that we get we really want and decide on ourselves.

(Translated by Google) Thanks for your help especially Ed and the store manager very kind recommended (Original) Gracias por su ayuda en especial a Ed y la manager de la tienda muy amables recomendados

The store had a good selection and was reasonably priced. The associate Johnny was helpful and efficient. He communicated well, answered all questions, and facilitated an easy buying experience. I will definitely return to purchase more in the future.

the most disappointing experience. They managed to mess up my order twice to bring in my dresser. After the second mistake, they didn’t get the correct one and made me drive over there to get it myself and still wait 2 hours because one of their employees was on lunch. I’m not sure whether the workers were just tired or plainly in a bad mood but this will be my last time! I hope they do better in the future, so sad.

Went in with a deaf family member, sales Associate, Patricia Branscome immediately understood my sister-in-law was the customer, and was careful to direct her conversations to her so she could read her lips. She was attentive and directed us to the types of furnishings my SIL described and helped her select a lovely chaise/couch, kitchen set and rug. We will return to Patricia when the furniture arrives and we determine what else is needed. Customer service was very helpful in making sure contact re: delivery would be by text. Appreciate the sensitivity..as well as the excellent quality and price!

Ashtaf is awesome! Great customer service and quick and efficient! We’re happy customers. Thank you .

Jennifer Lopez, Best customer service agent. Courteous and pleasant disposition is more than any customer can ask for. She deserves 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I am happy to say Kudos to Ashley Furniture Colton and especially our Customer Service experience with Jennifer Lopez. She is five stars with glitter!!!!!!!!!

Myra was fantastic. Very patient, knowledgeable, has great taste. Frank and I love her.

Upon walking in I was greeted by Bill. He was patient and very informative as I needed a dining table and a new sofa. He guided me in the right direction and wasn’t pushy like some may be. Ask for Bill, he’s the Man!

There are so many sales people its unnerving. DEFINITELY on commission. Which is normal ,I understand. BUT to have more commission sales people than customers at 11 am on a Saturday smacks of desperation. You should have the theme from "JAWS" playing. The sales people are all polite professional and clean , for the most part. You get my point...moving on , to the furniture That is some of the cheapest junk Ive ever seen , and I am not talking prices . 98 percent of the dressers , end tables , etc are press board with pvc vinyl sticker finishes. Its the same garbage you can buy at big lots ....CHEAPER !! SAME exact furniture! If you sold higher quality furniture you wouldn't need so many sales people. GOOD quality , sturdy furniture sales itself. I cant see that furniture lasting more than 3 years. Which , is how its probably designed and engineered , to be, short lasting disposable furniture. I get it . Sorry for sounding negative. Thats why I left you 5 stars so it wouldn't affect your over all rating . Like I said, sales people were friendly and polite ..... but TOO MANY !!!

Julia made our experience easy and fast! She was awesome, experienced, knowledgeable, and very helpful. We were able to find what we needed within minutes. Thank you Julia.

Mushtaq, was great he gave is the space we asked for and never did the pressure salesman tactic. He was around when we needed more information and was a pleasure to work with

l regret shopping for my bedroom set here. The wood is absolutely horrible quality, even though they have you upgrade to a more expensive set. My items arrived damaged, and my king-size bed bottom wood that holds the mattress broke. They send a " repair " person, but they only cover up the damage with spray can paint. They only give limited warranty. Please go elsewhere !

Liz Martinez, thank you for the experience that every customer deserves. We reselected our dinning room table. You went out of your way to make sure we had everything we needed. Thank you for understanding the importance of making things right when an item that was selected that had multiple defects.

Cassandra Serrano was absolutely the best! Very sweet and knowledgeable. Very nice , will be back

Visit was great. Casandra was very helpful and experienced was great.

Mashdaq Ahmad was very helpful and friendly. Although the item we wanted wasn’t on the showroom floor, he helped us with our order quickly and a pleasant attitude.

Great experience today at Black Friday sale. Al Alam was fantastic. No pressure shopping with Al. Thank you!

We have been going to Ashley's for years. We have never been disappointed with the product. Patty is always our go-to sales rep. She friendly, sweet, patient and knowledgeable. Checkout experience is fast easy. Thanks Patty for always helping us out. We appreciate you.

Steve Camilleri treated us well and was very helpful to find the perfect pieces for our home. He helped direct us to pieces we may like and ultimately chose to purchase. Highly recommend him for his excellent customer service.

Was very patient and knowledgeable. Julia was sales person

Stayce DeHart was fabulous! We'll be back!

Worst customer service ever. Bed frame smells of chemicals that give us headaches. And still has the chemical smell, won’t go away. 3 people have told us we can return for a refund. And ever time we go they come up with an excuse. Have given me 3 different case numbers for a return and no manager is ever ”available“ the worker that’s helped us have been so rude disrespectful. Just started giving attitude talking over us. Throwing back our paperwork and wouldn’t even give us a valid explanation. No customer courtesy

Myra Tan was a great sales rep. She knows her product well, is very personable and efficient. Ashley is lucky to have someone of her caliber working for them!

Customer service in the store was excellent. I had an issue with trying to pick up my order and my name was not on the pick up list. Young lady took care of me.

Roxanne was very helpful

Monday (lunes ) What’s the gentleman that help to sell saved us some money and give us a great experience

We got very friendly and excellent service from Mr. Ashraf will refer all of my friend known persons next time. Thank you so much

Julieann was very helpful and knowledgeable. Thank you Julieann for helping me!

Very Professional Service even with Multiple Changes throughout Process on Our part Our Salesman (Robert C) remained Courteous and Patient navigating Us through the purchase with Our many questions.

She is the best selling girl on Ashley furniture.

My experience with Chris Duran was more than exceptional. Five stars. His professionalism and excellence over the phone and in person were beyond uncanny in his approach and sale. Looking forward to referring Chris to friends and family, and continuing to do business’s with Ashley’s Furniture.

I recently bought a mattress a couple months ago. Chris had very good customer service very pleased with the price and mattress.

Tammy was great

Bought a sofa and box spring today. Christopher Duran made it quick and easy to purchase. I had a great experience today

Went yesterday morning to purchase my son's bedroom set. I got there 5 min late for pick up, I was calling and calling just to make them aware I was coming because I rented a Uhaul. The OFFICE PEOPLE (Customer Service) TERRIBLE, never answered any calls. I was so disappointed they don't care about their costumers. The Tall Caucasian guy in charge of the warehouse, was the worst. The 5 stars are for the sales guy John, so helpful and tried his best to help me.

I always have a lot of questions and feel annoying when I am shopping with a salesman, but Jennifer Lopez was very patient and answered all of my questions! She helped me every step of the way and even got me a great deal!

Julieanne was a great representative to us. She helped us find the couch and price we wanted!

Cassandra is the best service rep

Purchased a new bed, went in “prepared” only to meet incredibly knowledgeable Kimmie. Kimmie walked us through our options, and educated us on the types of beds, they’re functions. Got us the bed we wanted. I’ve purchased Ashley’s products before, but never with this much confidence. Go and ask for Kimmie, and you will not leave with buyer’s remorse.

We appreciated the help and service from Rick Castellanos. He helped us find a dining set that fit our budget. No sales pressure, very friendly and helpful!

Rick is good ! Ask for him

Joshua Aguilar is very detailed on delivering excellent customer service. He makes sure to build a relationship with the customer so they can he satisfied and come back for other furniture and spread the word to other family members. Thank you Joshua Aguilar for your excellent service 😊

Great Prices and very helpful and knowledgeable staff working there. Croatian guy Denis was my sales person went above and beyond to help me figure everything out. Definitely recommending this furniture store and asking for Denis will definitely pay off for you.

I met Christopher Duran a few years ago when he was a new salesman. Over the years he’s helped me and my family. Not only has he grown to be more professional but he’s never changed the humility and authentic care for his guests. My family and I will continue to give Chris our business because he’s never violated our trust and has.worked good deals with us over the years

Today we came in looking for living room furniture and our sales rep Juliann was fabulous! She was knowledgeable, patient, and super helpful! She made our shopping experience great!!

My experience with Ashley’s was very good!! Josh Aguilar walked us through and we bought a king mattress (tempurpedic) the kind that lifts and sits you up or lifts from the feet, lights up under and we each have our remote to personalize it for our liking and we love it! Thank you Josh!! Oh and we ended up buying sofas, tables, etc 😊☺️

Chris Duran is always super helpful and goes out of his way to make sure that me and my family are taken care of, aside from great product knowledge he is a very genuinely kind person! I highly recommend him and this location for your purchase needs.

I thought shopping here would be the hardest thing once I seen the selections but Casandra made everything much easier and helpful. I hope to shop again here soon!

Came in here with my wife to just look around and was immediately greeted by Mitch who was super friendly and professional. His knowledge of the place and the products was very helpful in finding the perfect furniture for us. Came in to maybe get some outdoor patio furniture and left with that and a new temperpedic bed that we absolutely love! Thanks Mitch!

Great service

Best staff, even have a small restaurant inside, very nice furniture...... helpful!!!!

Wish I looked at these reviews before purchasing. Call customer service and see how they speak to you and treat you.

Very poor delivery timing. Delayed for a week to deliver a mattress while the entire bed is occupied by their bed set (They promised to deliver both at the same time)!!! Think before shopping, not recommended!

This was an absolute nightmare of an experience. Purchased a sectional and two days later, they delivered a left side chaise, and a right side chaise. The delivery guys treated us awful and told us the item we purchased will not fit anyway. Now I’m having to call around to speak to somebody about a new delivery date and time as they expect me to be home whenever they decide to come. Absolutely unprofessional. Do not buy from here. False advertisement from the start.

They never answer the customer service number.

This store is wonderful and has excellent quality furniture. I purchased several new pieces of furniture for my new beautiful home.

Mondi was THE BEST! As soon as I walked in, he immediately greeted me. I told him I was looking for mattresses and he brought me to the mattress area where we kindly informed me of all the pros and cons. He asked me what exactly I was looking for in a mattress and when I picked one I liked he got me the best deal possible. Could not be happier with the service as this store! MONDI IS YOUR MAN IF YOU NEED ANYTHING! Great service, extremely knowledgeable, and informative.

Poor quality, I bought my furniture less than a year ago and its damaged now.

I took my mom to this store thinking it was good place to buy and it wasn't bad experience bed is to low mom can't even sleep in it hasn't been use it been a hassle with them mom need a refund she is handicapped

Johnny Godinez is an excellent sales rep. He went above and beyond to help me ...He is great ‼️thank you Johnny!

Kabir is the best sales rep helped us select the best furniture and mattress ! Explained in detail pros and cons of every mattress we end up buying Temper Pedic per his recommendation

Smh.. I thought they were the number one leading furniture store. Bout a loft bed for my daughter & I was under the impression that it was gonna be delivered 3 months ago but nothing has happened. Nobody knows anything about my order. Yet they still have it in display in the show room selling it to other people when they can't even get mebthebone I bought. I feel like I got got robbed with out a gun.

Once again for the 5th time my delivery has been delayed. Been waiting for almost about a month now I'm starting to doubt that they are the number one furniture company. I should've just went to mors or even rent a center won't even let me get the one on display. Theybshod just take it down and stop selling it to customers

Horrible experience here. I came about 30 min before closing time so I understand maybe they were trying to hurry up and rush me out of there but at first the lady that helped us seemed nice but all we came for initially was a bed frame and she speed walked throughout the whole store we had like 30 seconds of looking time to look at all the bed frames and sofas and things like that because she kept bouncing around it was hard to keep up with her or even really take it in and see what we liked . We came here excited and by the end of it exhausted from all the pressuring of things we did not come for or need ! She wouldnt even explain features etc on things just here take a look and then go to a different product. She assumed because we said oh this is nice she started adding everything to a cart she created for us without going over ANY PRICING, until the very end. They really just care about your money. No friendly customer service. At the end she came up with an outstanding price and it included a bed frame we liked like 5 bedframes ago , we had liked other ones more than that one but she didnt care to stop and go over pricing for it so i didnt even really know what bed frame she had in our cart ! And i felt as though if i asked her which one that was again she would be annoyed, and would be a bother for her to go show us. Didnt even bother to ask our budget until the very end and when we said we were looking to spend less than 3k she said oh yeah no thats not going to happen. In the end after saying we would have to think about it she basically just said oh okay bye no friendly see you next time or no worries have a good night. Literally you could tell she was mad for us "wasting her time" , since we didn't buy from their store.

The Colton outlet internet hours are wrong. Its only open from 11-6 everyday. Not 10-8, not 8-6. ELEVEN 11- SIX 6. They wont update the hours so i came here to tell yall who check the internet.

My wife and myself had a great experience with Princess, she is a first rate sofa specialist 😀

There is one star because conveniently there is no star rating .... bought 6 chairs in early January with a tentative delivery of 4 to 6 weeks, that quickly turned into back order excuses and a delivery for April 22nd. Then a call with a delivery date of April 9th, 2 days before the 9th is a nevermind now is May 18. Went to store to see if they could explain what all is going on, spoke with customer service manager and he was rude, condescending and absolutely useless, he did not know a thing, every answer was "I don't know" So I asked for someone who knew something, his supervisor or manager ... needless to say no solution or answer was given and we still have no idea when our purchase will be delivered Don't buy here if is not in stock because they don't know ....

Terrible customer service no one ever answers the phone when you call your 87th in line most of the time to even have someone answer your call you need to leave a voicemail to have them call you back. Call backs are never returned on time!

Wish i can give zero stars. I have been a customer of ashley for many years most of my purchases at this particular store and never been treated so badly as this time. My wife and i walked in on 2/13/22 to purchase a bed and matress for our son. First salesmen rick went to take a lunch break while helping us, he never returned. Next they send pedro didnt help either he literally just said to get something or leave. Weve been at ghe store an hr mostly waiting on a salesperson we already knew what we wanted. We talked to manager and said sorry and walked away they just lost a customer.

Lilly is great! Still waiting on my dresser but Lilly is great!

Today we had our best furniture buying experience ever! We were helped by Jayson House. He went above and beyond any salesman i have ever been helped by and I shop alot! We needed bedroom furniture on the next 10 days. He walked around the store checking each bedroom set i liked to see if we could get it in time. I found one I liked.. then realized...we had the date wrong! Ye had to start over with us!!! He was so friendly and nice finding us something that I actually like even more and will be here in 8 days. Thank you for going out of your way to give us a great experience Jayson! The selection at the store was above our expectations and the service was wonderful. I hope we can shop with you every time! Thank you! Gretha and Frank

Good

We bought a bedroom set over a month ago. Had defects , they sent out a tech that was sick with a cough. He assured us a part for one of the defects would be ordered and should be fixed the filling week. The furniture had bad nicks , they keep sending out defective replacements. This is a place I will never do business with again, customer service is not very good to work with. We are senior citizens and every penny counts , to poor quality furniture is sad. Not to mention we have to move our mattress/ furniture hoping this delivery will be a good one. Please spend your money elsewhere.

Work was cool, but had favoritism. Got jumped in thier parking lot by some wiennies who were drunk. I ended up getting fired but they got a suspension for a couple of days. They still got packed out lol

Once worked here on the side

Don't waste your time on the phone trying to get information from them. No employee ever answers the phone there.

Worst customer service the manger anthony was rude and disrespectful would never recommend this place to anyone bunch of Lairs we got a mattress and paid it cash and they call us to tell us we still owe them more money when we have the paper work in hand showing it’s been paid in full !!

Good service and always well stocked up on goods

If I could give a zero, I would. They are in no hurry to deliver your items once they have your money. Paid cash for our living room set, it was supposed to be delivered within a month. Gave me a delivery date, and the day before I had not heard from them so I called, they said they didn't have the delivery date in their system and it would another two months. Fine, I wanted to be patient. They called and gave me a delivery date, they called 48 hours to confirm, I confirmed and asked what the delivery timeframe is and they said someone would call within 24 hours with the timeframe. 4pm comes the day before the delivery date and no call, so I call, they said that because I didn't confirm (WHAT?! I spoke with someone!!!) that it was moved to another two months!!!! Customer service was of zero help. I'm now going to the store demanding a refund!

Bought a 6 drawer dresser for my daughter picked it up brought it home and it was damaged. Called twice so far and they just hang up. If you plan to buy something from them and you choose to pick it up open it up there to make sure it's not damaged

It’s a shame that we can spend $2,000 on a bed frame and be treated this way. This frame is cheap and the slates that hold our bed do not hold my wife and I up as we move around on the bed. We were denied an even exchange. So for the next five years we are going to be making claims that the slates are garbage. Ashley’s is trash.

(Translated by Google) Very good attention (Original) Muy buena atencion

Wow after reviewing all reviews I will be purchasing my furniture elsewhere I have not been in store but just reading all the issues with this company all similar btw, I've come to the conclusion that this company isn't worth it. I have a whole house with 5 bedrooms to furnish. Your loss Ashley's.

Please see the pictures!! They gave me a damaged furniture and when I tried to exchange it or get a refund they gave me the run around, kept me on hold for an hour and didn’t resolve the issue. I know some woodwork so I was able to fix it myself. I won’t buy anything from this people ever again!!

If I could give zero stars, I would. I bought a couch and TV stand from Ashley furniture a month ago to be delivered on a certain date. They call me the morning of, their truck broke down and they needed to reschedule to deliver the following day. No problem. Following day ensues, they deliver to a completely wrong address. I call to try and get them to deliver it to the right address on the same day, they wouldn't. Now I have no idea when I'll be getting my furniture that has already been PAID FOR. Customer service is horrible. Stay away from this chain.

There is no doubt that they have good beautiful furniture that’s why I give them 2 stars but the workers and management are terrible! Don’t see no team work its very uncomfortable, if you have questions no one knows nothing, no one dares to ask a coworker or someone superior it’s really sad. We got a beautiful dining table and 4 chairs and 1 stool and when they got there they only had the table and 1 chair!!! Really!! Went to the store and they told me that I had to go pick them up my self at the pick up center. We demanded our delivery fee charge back because it was just ridiculous that we paid delivery and now we still had to drive 15 miles to pick up the rest of the order. Bad experience EVERRR!! And there’s more I just wouldn’t be finish! SAD SAD SAD

1st experience and could not be grateful enough for the amazing Staff member who helped us with our purchase. Truly went above and beyond to make sure we got the best. I truly recommend to ask for Karina, great person, very kind and super friendly. Thank me later .

First time purchasing ever from Ashley as I was recommended by my father who used to work here before as he advised me of the high expectations they carry. Horrible experience never again I got rescheduled for delivery about six times. I tried to reach out to the management team to talk over the issue, but I never got a callback and The customer service team were unprofessional and not trained properly as they kept messing up my order. At One point my order was lost in the warehouse and it was nowhere to be found. I got directed to the warehouse in Colton a handful of times then I asked for a manager but the customer service team would not get me in contact with upper management. Will never purchase from here again and do not recommend at all!!

I've called a dozen times this past week just trying to get a copy of my receipt. No one picks up, and the corporate workers say they can't get through to the store either. Finally got a call back late Saturday night, saying I'd get two more calls. Never got either, the call was from a Matt with Ashley. Would not recommend purchasing anything from this location or Ashley in general due to the woeful lack of support or customer care.

I didn’t end up buying anything because they were so pushy. I was trailed around the store like I was going to shove a sofa in my back pocket and run out. It was waaaay overpriced for the quality of the product. Even with the 45% off this week. $400 for pressed wood and veneer? I can go to IKEA and at least get a solid pine dresser for half that. It’s incredibly overpriced Big Lots quality furniture. I am going to try the outlet and see if it’s any better, but I’m got getting my hopes up.

I walked into the store and everyone was very welcoming. When I received my furniture it was damage. The delivery people refused to take it back! And told me to call the store. I been calling the store for over 5 days , I waited on hold for over 3 hours before someone picks up the phone. They only file a claim and told me I was gonna get a call in 24hr it's been 3 days and No one has bother to call me. Their customer service is HORRIBLE!! This is the last I'll ever buy here.

At the Store staff is very courteous and helpful and stayed with my family for well over an hour for choosing the right furniture. They understood what we needed and showed us many options to choose from. Deals were amazing with 50 Percent off during Easter weekend sale and they actually have stuff in stock unlike other Shops where waiting for furniture to be delivered could take well over 2 months. We were looking for sectional sofas and other furniture shops had either part of the sofa's in stock or none at all. This store had most of them in stock and ready to go. After ordering the Delivery Date was set within 4 days which was amazing. Had the Sofa's delivered today and man they were fast. Within 30 minutes they unloaded, unpacked and Assembled. Very professional Delivery Personnel. Going back again to more furniture

Let’s try out Jeromes maybe they won’t steal from us like they do so said because they overprice the quality is pretty bad bought $5000 top quality couches they started pealing 2 years later a lot color fade call the insurance and they don’t cover that don’t bother guys go somewhere else to buy your hard working earned money please!!!

If you're thinking about buying from Ashley Furniture, don't waste your hard earned money on them. I bought over $5,000 worth of furniture from Ashley Furniture and every single piece of furniture has come damaged and/or needed parts replaced. The latest debacles that I am experiencing with them is I received a damaged coffee table (shocker) from them and they sent me the wrong replacement piece which took over 2 weeks to receive. I called them to inform them of the problem in which they told me they would send me the correct replacement piece; this was 2 weeks ago. I called Ashley Furniture back today to which they informed me that the replacement piece was on back order until May, MAY!!!! No one contacted me to let me know this at all. I didn't purchase broken furniture, why should I have to wait for a replacement part?? The other debacle I am experiencing with them is I had to go back to the store after said initial purchase to do a price match because the furniture I purchased was cheaper online. The made me go back to the store to do this price match and when I check my credit card, they still charged me the higher price. I WILL NEVER BUY FROM ASHLEY FURNITURE AGAIN!!! PLEASE PLEASE DON'T WASTE YOUR HARD EARNED MONEY ON THIS SHAM OF A COMPANY.

Clean and friendly staff. Good selection of furniture.

I received a very unfair treatment from two employees, they were laughing at me because of how I looked at the time, I was not a person of color and a woman named Sara Bella should have serious non-mediocre staff. I was going to buy a mattress they last the money because this crab persons

I ordered furniture in December. They told me it would be two weeks to delivery. It is now 2/2, and they are now telling me it will be 2/20. I spoke with a manager, Catherine today because I’ve tried for a week to get hold of them by phone (what a joke). Catherine was completely unhelpful. She said she couldn’t do anything, and blamed it on Covid. Funny other companies are operating at full capacity with Covid! She offered to give me $50 off of each item and then when I told her I was going to let other customers know what had happened to me, she withdrew her the offer and told me she was going to call security. This company is not honest. We talked to three to four people who were in the store at the same time and all had complaints ranging from delivery times to guarantees on the products, after purchasing a protection plan. This company does not care about the consumer. I called multiple times and could not reach anyone in the store. When I called, I got a recording, placed on hold for 30 minutes, then I got a recording asking me how my service was??? I didn’t receive any service because no one came on the phone, and it took me directly to a survey. I told Catherine about this and she said she knew of the problem, but offered nothing. DON’T BUY ANYTHING FROM THIS STORE. THEY DON’T STAND BEHIND WHAT THEY SAY REGARDING DELIVERIES OR THEIR GUARANTEES. I WILL NEVER BE FOOLED AGAIN, AND WILL NEVER SHOP AT THIS STORE AGAIN.

The last place I will ever perches furniture. No communication very rude people Just very bad company to do business with.

They have the worst customer service imaginable. They sold me a TV stand with fireplace and after 4 trips and 14 calls I finally was able to pick up what I had purchased nearly two months before. They even schedule me a pickup appointments on the day the warehouse was closed. Finally I have what I paid for only to find out they sold me the wrong fireplace insert! Will see what happens on visit number 5.

Horrible , they will sell you furnitures and take your money while they don’t even stock or have . Awful

I'm glad I came back to the store to cancel my order. My advice, shop online. They charge unnecessary fees and after you purchased something, don't expect to get a service from them. They only want your money and move on.

We’ve just been burned for the third scheduled delivery in a row. I took the day off & simply got stood up. Not even a phone call this time. Worst hustle ever & by a retailer. We’ve waited three + months for our furniture. Believe these clowns at your own peril...

I’ve been waiting for a refund from a couch I returned since October 13. Today is December 5. I’ve been told I would receive a callback for this refund at least 5 times. Corporate says they’re not able to do anything and that the local store is only able to give me the refund. The local store hasn’t answered their phone in months the times I’ve called. I was very impressed by the customer service when I first purchased things, but trying to return things has been ridiculous.. Also, I had the same problems as others’ reviews stated with the delivery date being changed the day of and items taking months to arrive..

(Translated by Google) They are not honest. The misleading promotion does not deserve even one star. Terrible service (Original) No son honestos. La promoción engañosa no merece ni una estrella. Pésimo servicio

PSA: I'm considering posting daily!!! NEVER SHOP ASHLEY FURNITURE!!! Absolutely the worst experience!! Purchased/PAID in full for furniture on July 18th, in store with a promise of August 28th delivery. August came and went with no communication from Ashley. I had to call them 2 days before to see if it was still coming. Nope! Then after numerous calls to customer service somebody finally informed us our order would be ready in November! Nope! Then it was JANUARY 11 2021??!!? Fast forward dozens of calls and emails and "let me speak to your supervisor" delivery was finally scheduled for November 9th between 12 - 4:45. It's now past 8:45pm with nobody answering calls, or contacting us in any way. The number listed on the website for the delivery man is a number to somebody not even working!!! They've had our money for months and we're without furniture!!! UNACCEPTABLE!!!

If I could give a no star, I would it’s so sad! I would not recommend this company to anyone. I have had nothing but issues and bad service. The only person that was nice was the salesman. The sofa recliners are garbage and the warranty they offer is a scam. When you need to file a claim, they try to say it’s a manufacturer issue, they won’t honor the claim. And the manufacturer says it’s not. We basically purchased broken furniture and no one wants to help. This is completely wrong on how they deceive the consumer. I honestly don’t recommend anyone to spend their hard earned money on good looking junk and extremely poor customer service.

World class furniture

Waited 2 months for a chair, then I got told it would not come until February, maybe. Went to the store. No one even bothers to apologize for the horrible service.

Just dreadful!!!! Waited five weeks for some furniture and on the day of delivery only half the order arrived. Have since spent hours on hold trying to find out where the rest is. I am currently typing this message whilst on hold trying to find out why it is not coming today when I was promised it would. You work hard for you money and PTO....use it elsewhere.

terrible place, they keep postponing when furniture is gonna get here. please dont waste your money on here, it isnt worth it, and they never apologize.

worst customer service ever..waiting for the furniture over 2 months..they schedule the delivery day whenever they want...changed my delivery date 5 times with out notice..

This is worst company and customer service ever. I ordered a head board with shelving and they dropped off the wrong things! I have someone else’s headboard and I’m missing a piece of my bed frame. I have tried calling and have been placed on hold for THIRTY minutes with no answer. I have went online to message them and all they could do is email the delivery team with not knowing when they’ll get back to me about it. I regret buying from them and wish I could go back in time.

Every employee that works there makes up there own prices on furniture.Dont purchase warranty GBS are scammers!

Purchased bedroom set, took more than a month to receive the actual bed, well actually they reached out to confirm a delivery, a time frame was givin between one and 5 pm, items never showed up, no call or reason, now a new date was given for next week! This place is beyond horrible dont waste your money here! I will never purchase anything from this company again!

Great customer service

Dont buy from Ashly furniture. There customer service is the worst i have ever deald with. Got the wrong matress can get any one to tell me what they are going to do about it. The supervisers there are useless they cant do anything to help. Have to make a payment soon and dont even have a matress to sleep in. SO DONT BUY FROM THERE. THEY SUCK.

Poor service It’s been over 3 months and my paid item still has not arrived

They gave me a delivery date and the day before my delivery I called only to find out they changed the date without letting me know. They gave me poor customer service and was never able to speak to a supervisor. They lied over the phone regarding the information I received two days before my delivery date. The most irritating part was the poor customer service I received.

Awesome place

Ordered a king bed frame and it broke within a couple months in the middle of the night! I can never get a hold of anyone when I call and when I leave a voicemail for a callback they never called back. The only time I can talk to someone is through their online chat. I did get someone to come but all they did was take pictures and said he'd order the parts and then when i got in contact with them online 10 days later they said they never show record of an order. Twice after, they say they will order parts. I never get a confirmation email like I asked for and here I am 3 months from the first service call with my mattress still on the floor.

(Translated by Google) The worst service, pay all the insurance for my product! And no one answers me, no one wants to take charge! I have been dealing with nothing for more than 6 months!! Ah but the Bill does arrive every month! I'm desperate!! I will never shop at that store again! (Original) El peor servicio pague todas las aseguranzas para mí producto! Y ninguna me responde nadie quiere hacerce cargo ! Tengo más de 6 meses tranto g nada!! Ah pero el Bill si llega cada mes ! Estoy desesperada!! Nunca más vuelvo a comprar en esa tienda!

Salesman introduced himself, pointed us in the right direction,was patient, let us explore our options but nearby in case we had questions. Delivery was on time and professional! Thank you Ashley! I'm definitely going back for a bedroom set for my daughter.

Everytime I order from ASHLEY FURNITURE they always fail to meet a great customer service experience.....i hate this place and will NEVER EVER order anything else from them!!!!!

I bought a a bed set online and receive 2 same side headboard legs been trying to contact someone for over a month already and no one ever seems to return my call, will never be buying anything from Ashley furniture

Very very poor customer service. Waited a month to noT get everything I ORDERED, CANT EVEN GET ANYONE TO ANSWER THE PHONE AND THE VIRTUAL MESSAGE PLATFORM IS A JOKE. WILL NEVER BUY THERE AGAIN!

So today I just happen to get a hold of some one to help me with a problem that I had with a patio sofa ashley is full of BS and the tech personal that came to evaluate the problem on my furniture said he was at my home for 1hr when he just spend 5 minutes at my home the worst customer service the best way to deal with there BS is the to get legal help this service thech lie just to make easy money

Good

I bought a table from them and it arrived damaged. Service tech came and inspected it and said to wait for there call to exchange it. I waited and no call from them so I had to call. The service tech LIED to me and they weren't going to call me. He put something totally different in his report then what he told me.IF YOU DONT WANT BROKEN FURNITURE DONT BUY FROM ASHLEY.

Very good place

I've gone to their warehouse and picked some stuff up and they have been so nice and so accommodating to my family and me

Very poor service!!! Purchased two dressers that took over a month to get and they cane broken its now been two months since I purchased and can not get a call back from anyone. Haven’t spoken too anyone for 1 1/2weeks and the last person I spoke to said I will get a call back in 72hrs that never happened. Now no one answers you have to leave a voicemail I have left 2 voicemails ! All I want to do is return the items I do not want replacements . Definitely will NOT be purchasing from Ashley’s Furniture again !

Sold me a bed (the bollanburg king size) that collapsed while I was on it - it's a miracle there were no injuries. It's held together on 3 tiny sticks in the middle. Would not grant refund for the bed. Took a month to come repair it. The repairperson said that he sees this all the time with that bed and recommended I get a long piece of wood to drill into the center of the bed.

We received broken item and have been getting the run around ever sense trying to get a replacement. Did not spend 5k to have less than acceptable furniture. We should not have to go thru 5 and counting people to get this resolved. Shame on Ashley furniture.

If I could give 0 stars for this store and Adam Wolf and "Rick" I would. Adam lied to us about the delivery service offered for $149.99 which is a joke. He also told us that the customer service takes forever to get through so call him directly for help. Well he told the truth that customer service takes forever to get through but he lied yet again about helping. He answered the phone on his day off and promised to have someone get back to me...that never happened. As a matter of fact after calling numerous times to the store Rick finally picked up and when I asked for a Supervisor he hung up on me and now no one answers the phone. The store Manager Jose aka Alfredo???? also does not return promised phone calls. Never again will I purchase anything from this store as what I did purchase showed up broken and I have to wait 2 weeks for someone to come an fix it! NEVER AGAIN and DO NOT SHOP AT AHSLEY AND DO NOT SHOP WITH ADAM WOLF. PS Adam asked me to write a review for him so here you go.

Cheap made furniture it for me,

They have a good price,excellent customer service.

Warning! Do not buy furniture warranty with Ashley or furniture for that matter. We bought our bedroom set with 5 yr warranty and Ashley is refusing to fix their furniture. We bought our nightstands with usb connections and one of the slots went out. We called and they stated that they don’t cover it because it is an “accessory item”? What? If you don’t cover it, then why in the hell are you selling furniture that come with accessories? Straight trash!

Bad customer service never will go there

NEVER, NEVER AGAIN! RUN FAST! I bought 2 bedroom sets , HOWEVER upon delivery they damaged 3 pieces and one was built wrong from factory, It'S now been 5 more attempted delivery dates which Asley has canceled I am now being told after waiting 4 hrs into my expected delivery time that they are running behind. So I have to now wait a undetermined amount of time just to get my order today. RUN AWAY FROM THIS COMPANY FAST! THEY ARE HORRIBLE

My first purchase here was great. I was helped by Patricia, she was helpful, kind and one of the reasons I planned on returning. Although I stopped by today to purchase a dresser and Stacy was not so kind. Makes me think twice about returning again but if I do I will be asking for Patricia.

I was looking for a small recliner chair and found exactly what I needed at Ashley. Excellent price and great experience with Jacob Ryan. I’m very satisfied with my purchase and 5 year protection plan!

(Translated by Google) Very good attention from the seller and the manager Mr. Francisco and the seller Lorenzo I give them a 10 !! 😊😉 (Original) Muy buena atención del vendedor y el manager sr Francisco y el vendedor Lorenzo les doy un 10 !!😊😉

Bag service

Quick and easy drop and hook, plenty of space.

RIP. ABRUPTLY laid off hundreds of local workers! Boo! Hiss!

Talented Ashley employee artwork!

The managers should work on wall street(fake/liars), the furniture is poor if your looking for it to last and the insurance protection plan is a total SCAM!! I bought 15k+ worth of furniture, paid $800 for the protection plan only to find out all 3 claims I tried to open we're declined, due to accumulation(look at picture below and judge). The manager said he would make it right by sending a new table regardless on insurance plan, below is a txt I receive a day before delivery of that being cancelled due to time. These guys lie to your face, excuse everything, and don't care once your money is in their hands.

I'm loved good home furniture

Every thing Ashley does is great. There furniture is good but not great. The wood is cheap that's why it gets a 3.

Love this place! Ashley Furniture is our favorite so of course this Warehouse was a great find. They have their Signature furniture at discount prices, and beautiful pillows for your couch or beds at discount prices as well

Picking up my furniture from the warehouse with an appointment that was scheduled they day for, when I checked in they asked if I had an appointment is said Yes! I was told it would be 30 min , 1 hour went by so I went back in then they tell me I didn't have an appointment!! WOW! The lady was very unhelpful and RUDE, and they have a screen to track your items that's not even accurate!! BAD SERVICE!!!! Be prepared to WAIT!!!

Love it

Aziza was rude would guce 0 stars

I've been here for over an hour to pick up a mattress cover. The initial greeting was horrible; they didnt even acknowledge me. A female was on the computer and eventually said we'll be with you in a second. The male associate finally helped me but was not much better. No smile or making the customer feel welcome. Thank you to John Vasquez for expediting and making my visit more positive.

Great furniture, always great prices.

Go check out the outlet first for great deals

Picked up my furniture purchase on a Monday morning. I called ahead and the item was ready when I got there. Everyone - Karen at the customer service desk, the attendent for the parking area and the workers charged with pulling and loading our order - were ALL extremely pleasant and helpful. It should be noted that Ashley has changed their pick-up policy in that it is now necessary to make a pick-up appointment 24 hours in advance. The store doesn't tell you that part.

(Translated by Google) Excelent company (Original) Excelente compañía

Continuous improvement!

Stay away from this store and this corporation Emailing corporate and customer service doesn't help they never respond. Absolute worst First time ever purchasing from Ashley Furniture store and last I purchased Maysville counter height table set on 12/21/18 it was delivered on 12/29/18.After it was set up I noticed that the table top was already peeling. Chairs are uneven. So I'm thinking this set was brought from the bottom of the warehouse barrel. I immediately contacted Ashley customer care sent pictures and they replied I was eligible for an exchange, ok but now what? Not hearing from them , I called again on 1/3/19. Lady said oh yes order is just now going through but we won't be able to deliver til January 24, 2019. Now I'm waiting another month! On 1/12/19 I get a voicemail from a Serena staying she was calling to discuss my upcoming delivery. Call her back same day, she says "Oh ok can I call you back?"When she hung up I believe her intentions was to never call me back. On 1/20/19 I called her back didn't get her on the line but I talked to a TamaRay (if I'm pronouncing it right) who told me my set would be delivered on 1/24/19. 1/23/2019 Received a Voicemail from Rudy stating they checked the table set and it was damaged so now I have to wait Feb 14, 2019 for my set.  A set that mind you is paid for but so far its not worth the price I paid nor do I have.  I asked Rudy what can Ashley do abut my inconvenience, he said to call the Store.  Now I smell a run around coming and after reading all the bad reviews with the Colton location I know that will be a waste of time and energy. Ashley won't stand behind their commitment to their products. I received my table today. But because it's from Ashley's I don't even want it now after waiting two months and I will never ever never EVER! step foot in one again. And I'll make sure I tell EVERYONE I know to never shop here

Disgusting place to buy , they dliver my furniture in 5 installment , in one month

Friendly and helpful people we encountered, We definitely would go back for any future purchases.

It was ok

Talk about terrible customer service. Warehouse employees great....showroom sales people are all for you. Once they get the sale, that's it. You're nothing. Showroom admin and customer service employees....yikes! They don't give a rats...and it shows!! Wake up people....we pay your salary!!! Go to Bob's Furniture or Jerome's. They know customer service.

Took a little over an hour drive to find out that my sales person didn’t make me an appointment on the correct day i was disappointed , but luckily i was helped out by Martin which I cannot thank enough despite the situation he was so helpful and got me and and out in no time. Also thanks to a worker by the name of chuy who helped me load up my items into my truck and got everything to fit. Overall my trip to the warehouse was a success 👍

The clearance merchandise was still over priced.

Trash furniture and customer service they send used stuff