Ashley Store | Concord, CA 94520

De’Andre was wonderful to work with. Very attentive and well informed on the products!

Ashley furniture salesman assured me they would get the oversized chaise into my home after I told him our issues with the door. Delivery guys got there and only tried one half assed try to get it through and just told me it won't fit. I am so disappointed as I really wanted this chair more than you could ever know. Why sell it to me for me to have to wait and then end up returning it?? They want to say they won't be refunding the full delivery fee as well even though nothing was delivered. I'm pretty pissed off.

The gentleman who helped us was very kind, courteous, and informative.

I’ve been shopping around for the perfect dining set and they had a great selection to choose from. Raul helped tremendously in narrowing down our search which ultimately led to a successful sale!

Had a pleasant experience shopping for my dining table set at Ashley! Leonardo, the sales rep was very knowledgeable of all the options available. Had a proper walk through, yet gave us space to discuss among the family. Love that we didn’t feel pressured! Also nice to have wide range of selection! Loving the dining table set we picked out thanks to Ashley!

Great product! Great people! Great service! We could not be happier.

Very happy with the quick service.

Our Salesperson Darnell was great. He was prompt, professional and very helpful. A very good customer experience.

Excellent customer service. Helped me find what I needed explained how it all works reviewed warranty options. Best Service I have ever experienced

Wonderful staff and collections here. Special mention about Mohammed who was the sales person in the show room and he was very patient and knowledgeable and helped me decide the dining table after my ton of questions. The delivery and setup was also excellent.

Excellent and timely service

Service is always great when I visit. That's why I come back when I need items. Thank you

Our salesman was so helpful. We had a wonderful experience

Great 👍

We were looking for a reclining leather couch. Found them in the major stores but Ashley's offered the best price. Our salesman, Raul was very knowledgeable and provided excellent service. He walked with us through the whole process, from sales to delivery. The follow up was unexpected but so appreciated.

Bought two couches and love them! Great selection, quality and customer service.

Our sales person was very kind, caring and made the purchase. Very simple.

Sales person was great but delivery not so much. Rescheduled many times then shows up with a large truck after reminding them several times, no large truck.

Ashley’s prices are hard to beat. Steve at the concord location took care of us, was knowledgeable and very very helpful. It keeps us coming back for our couch needs!

Gabe was the best salesman I have ever had at Ashley furniture. He is incredibly efficient and was not putting any sales pressure on me but very easy to work with. I am glad we met him And will definitely be returned customers to him specifically. We purchased an outdoor couch, chairs, and outdoor dining set and can’t wait for them to come! Thank you, Gabe and keep up the great work!

Recently purchased a nice sofa and loveseat from Ashley furniture our sales person was Deondre a.k.a. D and he helped us in every possible way make the best choice we could make for our beautiful living room that we just remodel. My fiancé and I are so extremely happy with the quality and the comfort of these two pieces of furniture that we look forward to our next, desire from this store because they help us in every way possible

Steve was very helpful and patient and went above to meet our goals. We had previously went to another store and didn’t find what we wanted, but Steve found everything and more! Steve and all off the associates were very nice and made the process easy, they helped furnish our new home. From the moment walking in. Steve was very through and gave us the details of Ashley’s history, and made sure we were satisfied and made the process easy.

Steve at concord ashley was AMAZING. He was very kind, welcoming, and helped us find our perfect couch and table.

We had a great experience! Deandre was so helpful!! We are moving quickly, and he was able to help us find everything and get things going right away. We will be coming back to Ashley for all our furniture!!

DeAndre is a great salesman. He took a long time with me and got me the best deal he could. I've purchased there before and they are always easy to work with.

Got a great deal on a nice bed. Thanks

I came in this friday and Leonardo helped us out and he was very good at talking us in to a very good table. Would highly recommend him!

Leo was super nice and really helped us during buying process

Wonderful deals

Leo was a great help to make a final decision about a new dinning set.

Deandre was very professional and kind! He gave us space to check everything out while also being there if we had any questions. He was insightful and knowledgeable but I didn’t feel like he was trying to force us to buy anything we didn’t want like some other places might do. Very excited to get our new couch, and the protection plan seems very worth it for a good price! Thank you for all your help Deandre :).

Came into Ashely last week, and was greeted by Deandre. Such and great sales man helped me and my wife pick out the perfect sectional. Also he gave us the space we needed, and was always there to answer any questions we may have had. Very very professional, would highly recommend this young man. If you are looking for excellent service Deandre is the guy. Thanks again.

Leo was very helpful and very nice. He helped through the whole process and always made sure to check in to make sure all our questions were answered.

Leo was great help , i would highly recommend him as an assistant.

Steven was so helpful! Listened to my requirements and walked me directly to my options…zero pressure. I thought I came in just to have a look and ended up finding the perfect chair. Nice store, clean and well stocked with a nice variety of styles and options. Delivery was quick and seamless with texts confirming each step in the process. I’m very pleased with the entire experience.

I have been on a hunt for numerous furnitures at different furniture stores. When I came to this specific store, I encountered an exceptional customer service experience which captured my attention. I met a young professional named Gabriel. Gabriel took his time to get into the details and quality of the products we were interested in. Everyone measures customer service differently so here’s what I based mine on: Knowledge, kindness, compassion, patience, transparency, and appearance. He had it all. I would assume these characteristics were all self driven and possessed, but I couldn’t ignore the same mirrored professionalism from other staff such Raul and Sales Manager David Randall. Because of this experience, I completed one of many purchases today and felt comfortable and confident in establishing an account with them for future financing. Ashley’s in Concord demonstrates the quality of a flagship store and should be recognized by their corporate offices and store manager. I appreciate the business and customer service from Gabriel and team! Thank you!

Had too much fun picking out our family room set for our house. Darnell was very helpful and professional with his opinion.

We went to the Concord location today to furnish a dining room, living room, and master bedroom. Steve was very helpful checking on us frequently but also was not too overbearing. We were able to have a relaxing experience without a sales person following us around, but Steve was always nearby. Over all great experience.

Steve concord ashley furniture store He was an amazing salesman. I like that he did not bombard us, and he was not pushy. He recognized when there were times for a conversation between me and my husband, and he excused himself from the vicinity so we can talk. Overall great experience.

The sleep specialist/sales men Steve at the concord ashley furniture location was very professional, knowledgeable, and understanding. Even with my very rambunctious kids in the background.

Leo was THE BEST! Go to him for furniture !

Leo was great@ he worked with my wife after a bad experience with the extended warranty.

We went to the Concord store today to buy a dining table set with benches, Gabe helped us out and did a great job, he got us a phenomenal price for the set and was so helpful and professional. Thank you Gabe!!

Concord Ashley Store Location - Steve was so helpful. Couldn’t decide which sofa we preferred - for lumbar support - sat in 3 we liked for a while to decide. Helped us with Coffee Table, Rug, TV Stand and wall art. Our new living room will look great and be comfortable.

Our family was looking for furniture and we found what we were looking for at Ashley’s in Concord. The store was nice, clean, very well organized. But most important the service was excellent. D was very knowledgeable and polite, our store visit was great!

I recently had the pleasure of working with Leo at Ashley Furniture, and I can't say enough about the exceptional experience he provided. From the moment I walked into the store, Leo's warm and welcoming demeanor made me feel right at home. He took the time to understand my vision and helped me furnish my entire house with pieces that perfectly matched my style and needs. Leo's expertise and attention to detail were truly impressive. He guided me through the vast selection of furniture with patience and genuine care, ensuring that every piece I chose was a perfect fit. His recommendations were spot-on, and he went above and beyond to make sure I was completely satisfied with my choices. What stood out the most was Leo's dedication to making this process as smooth and enjoyable as possible. He was always available to answer my questions and address any concerns, and his passion for his work was evident in every interaction. Thanks to Leo, my home now feels complete and beautifully furnished. I couldn't be happier with the outcome. If you're looking for a top-notch furniture shopping experience, I highly recommend visiting Ashley Furniture and asking for Leo. His exceptional service and genuine care for his customers make him a standout in his field. Thank you, Leo, for turning my house into a home!

I recently had the pleasure of working with Leo at Ashley Home Store, and I can't say enough good things about him! From the moment I walked in, Leo was attentive, knowledgeable, and incredibly helpful. He took the time to understand my needs and preferences, and he guided me through the store with ease. His expertise in furniture and design was evident, and he provided excellent recommendations that perfectly matched my style and budget. Leo's friendly and professional demeanor made the entire shopping experience enjoyable. Thanks to Leo, I found the perfect pieces for my home, and I couldn't be happier with my purchase. Highly recommend asking for Leo if you're shopping at Ashley Home Store!

Leo was amazing! He was so patient and knowledgeable! Will come back to him for help

Leo was an exceptional couch salesman! From the moment I walked into the store, he was attentive, knowledgeable, and incredibly helpful. He took the time to understand my needs and preferences, guiding me through various options without any pressure. His expertise in the products was evident, and he provided valuable insights that helped me make an informed decision. The entire purchasing process was smooth and enjoyable, thanks to Leo's professionalism and friendly demeanor. I couldn't be happier with my new couch and the outstanding service I received. Highly recommend Leo for anyone in need of a new couch!

Leo the Furniture Guy is absolutely fantastic! He has a keen eye for detail and craftsmanship that truly sets his work apart. I recently purchased a reclining set from him, and the quality is outstanding. The woodwork is precise, and the finish is flawless. Leo was also incredibly professional and easy to communicate with throughout the entire process. If you're looking for top-notch furniture and great customer service, I highly recommend Leo the Furniture Guy!

Sure! Here's a review for Leo: I recently had the pleasure of working with Leo at the furniture store, and I couldn't be happier with the experience. Leo was incredibly knowledgeable about all the products and took the time to understand my needs and preferences. He was patient, never pushy, and offered great suggestions that fit my style and budget. Thanks to Leo, I found the perfect pieces for my home. I highly recommend him to anyone looking for quality furniture and excellent customer service!

Leo was the best help

DeAndre was so helpful in finding the perfect furniture and bed that fit our needs! We needed a dining table, bed and sofas. Among the sea of furniture in the showroom, we were able to get everything we were looking for and set for delivery on the same day. He is very knowledgeable and friendly. Thank you, DeAndre, for making our furniture shopping experience stress-free!

This was the worst shopping experience of my life. We bought a sectional sofa, a kitchen table, a dining table, 10 chairs, a bed frame, two nightstands, and a TV stand. Everything was great until we made the payment. The salesperson assured us that they would assemble all the items and we wouldn't have to do anything. However, they arrived much later than the scheduled time—we waited four hours. When they finally arrived, the delivery team contradicted what the salesperson said, telling us we had to assemble the TV stand ourselves. We ended up assembling it on our own. Two of the chairs arrived damaged, and one part of the sectional sofa (the armless chair) was stained. We requested replacements. While taking the armless chair for replacement, they also took one of the pillows, claiming they had to take it with them. They promised to return both the armless chair and the pillow together. A week later, two different delivery staff returned with the armless chair but without the pillow. We contacted customer service, who told us to speak with the store. The salesman said we could either wait for a few weeks for the issue to be resolved or drive to the store to pick up the missing pillow ourselves. My husband rightfully said that after paying so much, it wasn't fair for him to drive an hour to pick up the cushion, and that they should send it to us or he won’t recommend Ashley to nobody. In response, the salesperson hung up on him after saying, “Go ahead.” To avoid dragging out the situation, I went to the store myself, tired and upset, to pick up the pillow. I'm pregnant, and this whole moving process is already exhausting. The careless and rude behavior from Ashley's staff added unnecessary stress and frustration. I do not recommend them.

We had a great experience buying a new mattress and a side table. Our salesman, Steve Jewell, was fabulous. He took his time to make sure we made a good purchase that met our needs.

My husband and I came in on Labor Day and wanted to get in and out quickly. We knew what we wanted (new sofa and loveseat). Brett was very helpful. He explained everything very well, there was no run around, and he answered all our questions. Very easy process and friendly service. Very excited to have our new furniture delivered.

Muhammad Safi very good service! Great job! Very appreciated it!

I appreciated the fact that there was absolutely no pressure. I was free to just wander the store at my own pace. There were sales people throughout if I would have had questions but no one hovering. Michael was the first person to greet me at the door. Just said to ask for him if I had questions….which I did. He was very helpful and kind and I will soon have new furniture in my home.

I received excellent customer service from DeAndre. Give me a break on a recliner and a mattress. Only problem is the company that was supposed to pick up my old recliner never followed up. Other than that, he gave me Great service.

We purchased our furniture with the help of Deandre… he gave us a quote and we left the store… there was no high pressure sales tactics… he followed up with a phone call and we went back in and purchased what we needed. Thank you, Deandre!!

Helpful and professional!

Darnell at this store made the process fast easy and most of all stress free! He explained everything and let me use the products making me more confident about the purchase. He laid out all the options and went above and beyond in helping me make a decision. 10/10 would recommend this store and their friendly and helpful associates made it easier.

We had a great experience with the Ashley store today . Their furniture is amazing with a high quality and unbeatable price. Muhammad Safi salesperson was very helpful, knowledgeable and nice. He is one of the best salesperson who worked with us couple of hours very professionally and patiently .

LOVE LOVE THIS ASHLEY STORE!!!!! Everyone including Dave, Anish and Leonardo are amazing and very helpful putting my apt furniture together. The delivery guys were amazing as well! I LOVE ALL MY FURNITURE❤️ Thank you Concord Ashley team!!!!!

Great customer service from Gabe! Excited for our new furniture!

Great customer service from Muhammad Safhi

Exceptional Service at Ashley Furniture – Kudos to Mohammad Norouzi and Muhamad Safi I recently visited Ashley Furniture on 8/10 and had a mixed experience, but it ended on a high note thanks to the outstanding service provided by Mohammad Norouzi and Muhamad Safi. Upon entering the store, my initial interaction was less than pleasant. A certain associate was rude, dismissive, and unhelpful. When I asked questions, he responded curtly and made a troubling comment: "This is my 7th year with Ashley; I bet I can coach whoever told you that and do circles around them." He also dismissed my ideas outright, telling me that what I wanted wouldn’t work and essentially suggesting I was wasting his time. His behavior made me feel undervalued and unimportant, and I almost left the store to try the Emeryville location instead. However, my decision to stay and wait for a more accommodating associate proved worthwhile. Mohammad Norouzi stepped in and transformed my experience. He was attentive, patient, and knowledgeable, answering all my questions and helping me build the couch exactly as I envisioned, contrary to the earlier associate's discouraging comments. As Mohammad Norouzi was leaving for the day, he introduced me to Muhamad Safi. Muhamad continued the excellent service by assisting me in visualizing my new table and other pieces. He went above and beyond by moving chairs around to ensure I got the perfect arrangement and even helped me select rugs that would complement the space beautifully. His dedication and willingness to help made the process enjoyable and stress-free. Thanks to the efforts of Mohammad Norouzi and Muhamad Safi, I am thrilled with the selections we made for my new apartment, and I’m excited to finalize my purchase and schedule delivery. Their professionalism and customer-focused approach were in stark contrast to my initial experience, and they truly made a significant difference in my shopping journey. If you visit Ashley Furniture, I highly recommend seeking out Mohammad Norouzi and Muhamad Safi. They exemplify the best of customer service and made my experience a memorable one, ensuring my vision for my new home will come together beautifully. Thank you, Mohammad and Muhamad, for your exceptional service! Look forward to seeing you both Friday to finalize! Brittany

Gabe helped me he was very professional and knowledgeable and kind great customer service.

Yesterday, I went to the Concord location looking to buy a new couch. Gabe helped me and he was great. Gabe was very knowledgeable about the different couches and very easy to work with. Thanks for your help, Gabe!

Glad they stay open relatively late, first of all! My first time here and was immediately greeted by Darnell, a fantastic knowledgeable sales rep. He helped me by detailing certain aspects of different leathers and fabrics. This store has a nice selection of furniture to chose from. I ended up purchasing some items because Darnell was so pleasant and caring and professional.

If you're considering purchasing anything from Ashley Store, do yourself a favor and run the other way! This store is all about quick sales and empty promises. They'll happily sell you a warranty, claiming it covers everything under the sun. But the moment you actually need to use it, you'll find yourself caught in a frustrating cycle of deflection and excuses. Ashley Store’s customer service is nothing short of a nightmare. The moment I needed help with a defective product, I was tossed around like a hot potato between Ashley and their service provider, Reguard. Each blamed the other, leaving me stuck with a defective product and no solution in sight. Reguard says it's Ashley's problem, while Ashley points the finger back at Reguard. It's a never-ending blame game where the customer always loses. What’s worse, Ashley seems to have mastered the art of upselling a worthless warranty. They’ll convince you that it’s essential, but when push comes to shove, they won’t lift a finger to stand by their products. It's all about making the sale and squeezing every penny out of you. The product I bought was faulty from the start, and all I got from Ashley was a runaround. It’s clear they don’t care about their customers or their satisfaction. They’re quick to take your money and vanish when it’s time to fulfill their promises. Ashley Store has shown me that they don’t value their customers and will do anything to dodge responsibility. The next time you think about shopping there, remember that their warranty is as good as nonexistent, and their customer service is a complete joke. Save yourself the headache and shop elsewhere. Ashley Store does not deserve your hard-earned money!

Steve was the ABSOLUTE BEST!! He helped me select the perfect couch for my new place. Great conversation. I wouldn’t want to work with anyone else. I highly suggest you ask for him. I walked out with a smile on my face. Looking forward to relaxing on my new couch :)

Great experience Muhammad was very helpful he did great. Got everything we need thanks you

Furniture was delivered on time, as promised/several alerts ahead of time. Very pleased.

Gabe is. Wonderful sakes guy Very friendly and sweet Good luck to him

First time at the store and Steve was very helpful and had a great experience …

(Translated by Google) He is a super seller, we received a lot of attention, we received a lot of information, his work was excellent (Original) Es un súper vendedor , mucho atención recibimos mucha información , fue excelente su trabajo

LEO WAS THE BEST!!! Extremely informative, funny BUT MOST of all so So SOOOO patient!!! He totally took 2.5hrs explaining which couches was best for our physical needs and for our small livingroom area. Y'all missing out if you don't visit Ashley's furniture in Concord on John Glen Dr. And specifically ask for Leo. Seriously he's the best we've ever encountered. Deserves 1k stars!!! Thank you LEO!!!! We will be back for other furniture for sure!!

I did not intend to write a review but gave 1 star for the cheap quality products they delivered after taking a huge sum. Within 30 minutes the person replied saying no order is under my name and asked me to email details. I did 6 days ago and no response at all. I have been calling them everyday and no progress in adressing my issue.The bed I purchased broke within 3 weeks and I have escalated the issue enough and they do not care at all. Please stay away if you want peace of mind in buying quality stuff. Order no - 50866230 Case no - 09496875

Great experience at Ashley in Concord, CA. Mike was my salesman and he was super helpful with getting me a price match guarantee on the Ashley Temmpton sectional that I found online for a less expensive price. Thanks Mike!

Deandre was so helpful. He helped me get everything I went to the store for and more with the discounts I received!

I bought a couch from them and it's really really poor quality not even few months and become very bad. I am disappointed each time I look to my couch, and I paid . money.

Nice store and friendly staff. Brett was very helpful and answered my questions. Plus I now own a very nice piece of furniture.

Steve at the Pleasant Hill store was such a treasure and helped me with exactly what I needed!

This is our second time coming back to Ashley’s store and we always leave happy with our purchase!

Very pleasant and knowledgeable sales force. I was impressed with the large inventory of household items. Found what I was shopping for and looking forward to it being part of my life.

I’ve been dealing with incompetent employees the entire buying experience. I ordered a table for my new home and realized that the table was in high demand which is no problem. The issue at hand is the employees in customer service representative JOHN and manager NEISHYL. First off John is completely responsible for my reactions toward the company. During this time he has lied about the order, spoke negative about his coworkers at the Ashley Store. I was totally disrespected during this interaction. I spoke with the manager neishyl and she apologized profusely. She looked into the issue at hand and gave me clear and concise information about my order. I felt great after and under the impression that everything would work out. Since ordering and speaking to both I’ve had two failed deliveries with no communication in between. The only conversation that was had was a text message confirming my delivery which I confirmed and would be delivered June 8 which failed. The other delivery date was June 14 which also failed. I missed work due to the fact that representatives told me I had to be home to sign for the package. I called today June 15 and NEISHYL kept making excuses being a manager is unacceptable. She offered no remedy and told me it was rescheduled for delivery on June 17 but that was “subject to change” This was totally UNACCEPTABLE and DISRESPECTFUL, wasting my time and losing out on money. I ordered this item on May 25th and it’s been close to a month of not receiving my product. The back breaker is NEISHYL knew this, when previously speaking with her and didn’t inform me via call/text/email stating that it wouldn’t be delivered for the second attempt of June 14. Something needs to change in your organization but rest assure that I will NEVER buy anything from your company EVER AGAIN! You don’t even deserve a 1 star review!

They were incredibly helpful. I can in with an immediate need. My husband had spinal surgery and I needed a recliner for him to sleep in. I needed one I could take away in my van right there and now. They found me one on clearance and loaded it for me! We love this store and will continue using them!

An enjoyable purchase and process with Raul in the lovely Concord showroom. Appreciate the discount for veterans.

My husband and I recently had the pleasure of working with Deandra at Ashley’s Furniture, and we couldn’t be more satisfied with the experience. He was extremely helpful and knowledgeable, providing us with valuable information about the couch we were purchasing. He made us feel at ease throughout the entire process. What stood out the most was his ability to give us the space to discuss our options privately, without any pressure. It was a pleasure working with him today, and I highly recommend him to anyone in need of furniture. Thank you, Deandre, for making our shopping experience so enjoyable!

Very Happy! Our sales associate Mohammad Norouzi was very professional and extremely helpful! Excellent customer service/ Business man!

Darnell was great, helped us with our needs and answered every question we asked. Highly recommend and great service.

This was a very good buy

The lady who supposedly was to help us was awful!!

I went to Ashley on a Sunday during MDW. I already knew what I wanted to purchase, but browsed around a bit. When I was ready, the guy at the podium in the front of the store sent over another associate to “help” me. What happened next was one of the rudest sales experiences I’ve ever had. First, he didn’t greet me at all, he just said “follow me”. Then proceeds to weave through a narrow path of furniture. Mind you, I have my infant child in a stroller. So I take the long route and meet him by a register. He proceeds to ask for my last name, zip code, and number - just like that. All without looking at me or engaging AT ALL. I could tell he was flustered and clearly in a rush, so I asked him if he was busy. He then turns to me and says “yeah, I have customers and I don’t want to lose my sale”. First of all, it wasn’t even that busy. Secondly, am I not a customer? He was a short, heavy set, white guy, with a NY accent named MIKE. Thanks to him, Ashley furniture lost this customer for life.

The salesman very professional and polite.

Great experience at this Location. We were greeted when we entered the store by Mike. None of the sales associates were pushy. They answered all our questions. Mike was also the one that helped us out and completed our purchase. Very nice guy.

I just wanted to give a giant thank you to Leo for all his patience and knowledge assisting me with purchasing 2 couches. 3 trips back to the store and many, many questions answered later, I finally made my decision and it was all thanks to him.

Great service with Mike. Looking forward to our furniture delivery and more business in the future.

So excited to have found the perfect bedroom set! Special thanks to Darnell! He was very patience and went above and beyond to help find exactly what I needed!

Customer service was the best I’ve ever experienced while furniture shopping. A big thank you to Raul who stuck with me Until I found the perfect couch and chair that would fit in my odd shaped room. I’m confident that I purchased a quality product after he answered all my questions.

I purchased furniture from this store, and after only three months of minimal use, it was ruined. Despite having bought the warranty, I have been unable to reach anyone at the designated store number for assistance. My advice is to avoid this place and save yourself the frustration and headaches caused by their unresponsiveness and poor quality. Thorough research will reveal numerous cases of people being scammed by this company, with many having to resort to legal action due to the company's abusive practices. I hope this review helps you make an informed decision before purchasing from this store. I wish someone had warned me before I fell into their trap. Good luck. (FYI I made a purchase totaling $3,750.00 in October 2023. Despite numerous attempts over the past five months to utilize the warranty, which cost an additional $499.00, I am still fighting to get the support promised.)

Mike was very helpful and proficient. He did not rush me to make a decision and once I did he created the order for the beautiful rug to be delivered. Very happy with service and product availability.

Sales person was nice. Once they had our money it was all downhill. Delivery guys showed up and JAMMED the couch through the doorway taking off the paint. As I cautioned them to angle it they looked at me blankly and kept going. No one trained them how to get a couch through a doorway. I called the store 4 times and no one answers once you finally get past the robot. Called corporate and they were as useless refusing to get me a manager and then pretended to give me the managers number but it was just the store. Awful awful experience. Avoid the store.

We love DJ! He helped us efficiently with a great product.

Darnell was very helpful, easy to talk to and was able to relate to us.

The concord store is very friendly environment. My helpers, Mike & Steve, were the ultimate professionals. It’s a very positive experience when ever I shop at the store.

Great shopping experience for a couch for my daughter’s first apartment. Looking forward to the delivery and will update this review when received.

Unfortunately I cannot rate lower than one star, otherwise I would. This company has proven to be the most unorganized, disrespectful, incompetent, and useless organization ever fathomed. Over two thousand dollars later for a couch that was guaranteed in 2-4 weeks, and now over two months later we still don't have any item that we ordered. Customer service refuses to connect us with the store, and after visiting the store and directly speaking to representatives, we are given no direct answer. Please, support a local furniture store or take your money literally anywhere else. Ashley Furniture cares only about sucking every penny you have without a single thought towards your comfort and well being. Disgusting, shameless company.

Rude peopleMade my mom wait more than a month to get her refund and when I tried to call to get her refund started, they told me it was none of my business and gave me a lot of attitude.Unprofessional

Everything about the sales experience was phenomenal, the salesperson "Erica" was informative, friendly, knowledgeable and patient. I would definitely recommend this store and if possible this salesperson. This is the first place I will be visiting in the future

I've purchased a dinette set and a bedroom chair from Ashley within the last 2 months. The dinette set from the Emeryville store and a bedroom chair today from the Concord store. Both experiences was great. They have a large variety of furniture to choose from and the service was good. The sales representatives are great but my only complaint is that there is never enough customer services representatives. Both times I had to wait an inordinate amount of time for assistance.

Mike Liss was great! Thanks!

Brett was SO helpful! My husband and I came in to buy a living room table and ended up getting a couch and loveseat with the matching table. Super friendly and patient! I would recommend shopping here and asking for Brett!

Darnell helped us find exactly what we were looking for, and even gave us a thorough demo of mattress options. Top notch experience!

Steve at the Concord store was awesome! He really let us browse at our leisure but stayed attentive so we always felt taken care of, without being smothered. After testing each couch (twice) we finally narrowed it down to one and can’t wait for the delivery!

Steve at the Concord location was very helpful. He greeted me as I entered & informed me of the store’s layout. My transaction was smooth.

Steve, Ashley furniture concord CA

Deandre was wonderful such an amazing sales man! Very knowledgeable and helped us have an amazing shopping experience. Ashley needs more people like this guy! Thank you Deandre.

I went to this location with my dad last week for a new bed, the staff that helped was very nice and helpful with us in the process. My dad purchased my bed and set it up to be delivered yesterday. The bed came and it was all wrong. We ordered a white bed with lights and received a gray bed with no lights. We called the store and nobody answered , which was very disappointing especially since I was really looking forward to the pretty lights that were supposed to be on the headboard. Would give 0 stars if possible for this mistake.

Amazing personnel, selection, and prices! After going to many furniture stores/warehouses my wife and I were exhausted by the low quality and high prices of other retailers. We were fired up after leaving Ashley because they have solid products at good prices!!

Excellent experience with Darnell Carter who helped me on the floor to find exactly what I was looking for. Very attentive and listened well to what I was looking for. Left with what I came fore even better. Very positive experience. I had been in two other Ashley stores recently previously looking for the same item unsuccessfully. My only concerns was that Erica who originally met me and my sister in the store, didn’t give me her full attention and relied on the manager who, wasn’t knowledgeable regarding Ashley’s products; I was just told what I was looking floor wasn’t available. On my way out, Mr Carter happened to come by and asked if was looking for something in particular and he proceeded to pull out his tablet and searched a for the item I came in looking for and by listening, heard that I was really looking for a round table and not rectangular table that was shown in the original ad; same set, same brand, but with the round table I really wanted. That’s customer service at its best. Darnell Carter took that extra step that was needed to further assist in purchasing exactly what I wanted that day. His customer service ethics were the best and I am a satisfied customer.

Such an unprofessional team, I bought furniture with protection plan from this store paid $500 but when the time came and I filed a claim they started to play mice and cat games. The representative at store told me to talk to his manager but when talked the guy about the claim he said that he is not the manager, then he asked for my phone number and promised me that their manager will call but never called. I called them many times they put me on hold for few minutes and finally ended the call very disrespectful, rude and unprofessional team in general. plus the quality of their goods are poor too. I never give a bad review but these people worth it.

Steve at the Concord Ashley’s furniture was awesome! Very helpful and friendly.

Steve was so wonderful and easy to work with!! We will def be back to work with him on our next purchase. Thank you, Steve!

Good quality furniture, Staff is knowledgeable about their products. fast and easy service. will use Ashley furniture for all future furniture.

Steve was very helpful and knowledgeable!

Leo is a great sales person with great customer service skills. We got the furniture we wanted at a really good price.

Sales associate Erica was very friendly and helpful. She helped my husband and with a sofa, recliner, coffee table set, Kitchen table and cabinet for TV. Waiting for furniture to be delivered . Helped us select color and style and was very helpful.

Leo - Is an exceptional salesman. He is very knowledgeable and very customer oriented. If I needed to purchase additional items from Ashley he would be my salesman. If your looking to purchase quality items at a very reasonable prices. Ashley is the way to go for your furniture needs. If your Active Duty military retired and a Vet you receive 10% off your total. That's a great insentative.

Generally positive experience, but you seemed understaffed. We had to wait for the salesman for over an hour while he was helping multiple customers.

There was a nice selection of sofas and sectionals to choose from. The service was amazing, Brett was super kind and helpful throughout the process!

This has been the most horrible furniture buying experience I have ever had. I purchased a $4k couch a week ago, and I was given a delivery date of 2/27. I spoke with 1 person the Saturday before who confirmed the delivery date. I spoke with another person the day before who again confirmed the delivery date and provided the delivery window of 8 am-12 pm. That window came and went and nothing. When I called the 1-800 #, the person told me her system shows I never picked a delivery date. When I tried calling the actual store, it rings and rings and then hangs up. At this point I will have to go into the store and demand a refund. I will never order anything from them again! The WORST customer experience I've ever had.

This has been the most horrible furniture buying experience I have ever had. I purchased a $4k couch a week ago, and I was given a delivery date of 2/27. I spoke with 1 person the Saturday before who confirmed the delivery date. I spoke with another person the day before who again confirmed the delivery date and provided the delivery window of 8 am-12 pm. That window came and went and nothing. When I called the 1-800 , the person told me her system shows I never picked a delivery date. When I tried calling the actual store, it rings and rings and then hangs up. At this point I will have to go into the store and demand a refund. I will never order anything from them again! The WORST customer experience I've ever had.

Floor Manager David greeted me right away and made me feel very welcomed. Great customer service! DeAndre was very pleasant to work with! He was very patient, kind and helpful. He is great at what he does.I will definitely refer your store if i know anyone looking for furniture and send them your way.Delivery guys were fast and efficient and I'm so glad they came early.I love my new recliner furniture. It is def worth the cost!Thank you very much.

Raul was such a patient, & kind team player .. I was literally indecisive about choosing the right couch made my experience much easier! And I got the couch with his help ! Yay thank you 😊

Darnell was extremely helpful in helping us find exactly what we needed. He was very approachable and friendly. I highly recommend him!

It was very welcoming, our salesperson Curtis Lett asked us what we were looking for and give us options and answered any questions we had.

Mike was awesome as always!!!

World's worst furniture store!!!! Delivery people are horrible. The sales person was clueless. Furniture is cheap and horrible quality and good luck returning it

I had a great experience. I prefer to take my time to look around myself, and the salespeople were respectful of this. No pressure, and they right there when I had questions. Leo was knowledgeable and professional. He answered my questions candidly and was very thorough. The delivery crew were the most polite and efficient I have ever experienced. They made sure I checked out the sofa bed, had me test it out, and were very cautious and respectful of our home as they moved the large sofa into our modestly sized space. We bought a faux leather sofa sleeper. It looks very nice. Sturdy cushions and well made materials. Customer service at this level for a large company is, sadly, uncommon these days. Ashley was a welcome change. Each and every one of their employees at this store were wonderful.

Very helpful customer service 👏.

Bought a new purple mattress today with Steve Jewell at the Concord store on John Glen. He was super helpful and offered lots of appreciated help. Great service!

Steve jewell: helpful, informative, and very kind 10/10

Knew the Store Inventory very well and was a pleasure to deal with. Bob Nichols.

Large selection of furniture to choose from. Customer Service is excellent. They follow through on their word. Highly recommend this store.

Ashley concord store was pretty nice like the other stores. I went to buy a Ryversans Dual power recliner and a helpful associate named Thomas assisted me. He was very professional and new his way around the store. I even had a problem with my family's table bought at another Ashley's store and he assisted in that too. A total good customer relation.

Sales Associate was extremely helpful in getting me the most "bang for my buck"!

Steve at the Comcord Ashley store was wonderful! So accommodating! I will be back and asking for Steve! Thanks! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Steve was absolutely awesome and so helpful at Ashley’s Furniture in concord.

Came in to get a couch. The sales rep Bret was incredibly helpful and patient. He showed us all our options and did not push the most expensive choice on us. He explained the difference in materials and even the times the displays had been sitting and how they affect the firmness versus the worn in feeling of the couches. Would recommend coming in and talking to Bret 10 out of 10.

Staff is very polite and helpful; but, the infrastructure to resolve a warranty issue has been/was very difficult and had unnecessary disconnect between the resolving parties. Happy 2024.

Bought a new sofa and was excited. They delivered a new broken sofa. They wanted to send out a tech at a later date to fix it, what?! I’m trying to get them to pick up new broken sofa and deliver a new unbroken sofa! Come on Ashley don’t let this be my first experience with you!

Great deals, staff is friendly and helpful

Friendly knowledgeable sales guy, good selection of furniture, great prices

First buying experience at a Ashley store. Great selection with quality products. We were greeted at the door by our salesman who walked us through couched and answered every question. When we needed time to make a decision he gave us space and lightly checked in. This was a exceptional buying experience. .

Steven was a huge help! He made the entire shopping experience a breeze!

Steven was amazing.

Steve is a wonderful , friendly, knowledgeable great service.Concord California store

I'm looking for a recliner I saw one I really liked I was greeted by Leo as soon as I walked in the door he was very helpful the store was clean I've been there before I bought my bedroom set there that's why I went back

Deandre was very helpful to me and my husband to decide on the dresser that is going to work for us. He’s very knowledgeable and we feel very good about our purchase. He is a clean cut young professional.

PSA: don't touch other people's newborns. As for the store, not many options if you're looking for leather. The saleswoman was just trying to sell and not listening to what I wanted. Most of the couches were very uncomfortable and cheap. Would not recommend for a family sofa. More of a dorm situation.

Sales experience was easy. Erica was very kind, knowledgeable and professional. Very attentive to my needs. Showed me alot of pieces. Great experience.

Thomas our sales associate at the Concord store did an amazing job! Courteous, helpful and found us exactly what we were looking for at a great price!

Had called a number of places and found Brett at Ashley most professional, helpful and personable. When we walked in, he quickly remembered our phone call and quickly walked us over to view our options. After answering our immediate questions, he kindly walked away and allowed us time to discuss in private as we touched, sat, laid on the sofa bed toward making a decision. Will be recommending not just Ashley Furniture in Concord, but Brett! We feel good about our purchase!!!

Darnell was so helpful, he took the time to help us find the perfect purchase.

TLDR - no return policy even for in store credit. Go to a store that will work with you. Update: they allowed us to make the exchange. I appreciate that. Warning- there is a zero tolerance return policy. We bought our couch and coffee table together in store with a salesperson. The configuration we purchased of the couch was a "cushion" smaller than the one in the.show room. It turns out that made a huge difference and the coffee table was much too large to use. Our sales person didn't flag this. When we called we would have taken in store credit to get a proper sized table and they whole sale denied it. Even when we sent pictures that it wasn't going to work in the space. I will never shop here again.

I have called the Concord store several times and they do not answer. After many rings I was hung up on each time! Great customer service!!!

This was my second purchase from Ashley in the past week and both experiences were great. Today Steve helped me with the purchase of a rug. He got me in and out of there within 15 minutes as I was pressed for time.

We bought our sofa at Ashley Concord Darnell was incredibly professional and a delightful. Thanks !

Great selection and great customer service from Darnell who made the process smooth and fast.

We came to this location twice over the week - we're super picky and looked at several companies. We came back here because the service both times was great. Today Darnell helped us purchase our final decision without pressure. It was quick and painless. We can't wait to get our purchases soon!

Leo in Concord was great. Very patient. I believe the store closed at 9 and also stayed late until 9:30 to help me out. Very polite and courteous. I will definitely recommend working with him. Thanks Leo!

Darnell is one of the salesman that helped me buy a nice couch and he was very professional and nice 👍🏽 🙌🏽

Leo was awesome! Thank you for the help and great couch!

Worst furniture and furniture company ever horrible products do not standby them or stand by their warranties be cautious and be prepared to not be happy with anything purchased at this company! After paying extra for a protection plan, don't let me get started on the table that cracked and took over two years to get replaced‍Their responseDamaged Item: Sectional SofaDamaged Area: Deck AreaType of Damage: Torn * Decking/Dustcover/Platform Cloth Damage -- Per the terms and conditions of your protection plan, decking, dustcover, or platform cloth damage are excluded from coverage.

Brett helped very helpful

Best experience buying furniture. Our salesman Steve was so friendly and helpful, answered all questions and not pushy

Leo was great and very helpful!

Leo was great attending us and patient showing us great couches

Leo was amazing very helpful and patience. Appreciate all that help

Love the furniture, love the salesperson (Mike). Delivery, however, left something to be desired. I was notified the NIGHT BEFORE delivery that the sofa was backordered. Could have mentioned this BEFORE I donated my old furniture. Oh, well. Another week on the floor.

Leo was very kind and helpful. We appreciate his service.

Leo was great! He was super nice! Come to him!

Leo was great! Come to him!

Leo was very helpful and friendly when looking for a couch! They have a great selection.

They were very helpful, and listened to what we wanted. It was a very peaceful experience! Relaxed and not high pressures!!

I came to Ashley Concord to buy a dining table set. With the help of Darnell, I was able to find the perfect set for my family. Darnell took his time with us by showing us all dining tables and chairs on display. He took the time to explain color options, arrival dates, and financing options. I highly recommend you go to Darnell when coming to Ashley concord; he is very knowledgeable and helpful.

Doesn't even honor their own manufactures warranty. Phone rep laughed and told me I should didn't purchase the extended warranty so she won't help. Worst service in years!

The sale associate was extremely helpful and made the entire process easy. Darnell got me outta there quickly and still exceeded with excellent customer service!

Steven J. listened to our needs and helped us find the perfect couch for our space.

Leo was great! Come to him!

Darnell was very knowledgeable about the products and financing options. I would highly recommend asking for him when you come in.

Their professionalism was outstanding. Great service

Steve is a great associate, helped me out with buying my couch and was very fast and efficient.

Mike is an amazing salesperson. Highly recommend!! Knowledgable, friendly and so helpful!!

Leo did an amazing job helping us find our first bed set! He was friendly, knowledgeable, and really took his time with us to make sure we were happy! Thank you!

Leo was great. Patient and explained everything in detail. Thanks a lot

Steve from concord Ashley furniture store showed us so much love best customer service ever definitely deserves more than a five star appreciate you Steve

Excellent customer service from Steve at Concord store in California 👏🏾👏🏾👏🏾🥇🥇

While in the store Darnell did a great job. We were excited about our new furniture that was supposed to be delivered on the 12th. We got confirmation on the 9th that it would be delivered on the 12th as planned. Then on 10th we got notified it was being moved to 14th. Then called to ask about it and the person was extremely rude and now is saying it's the 19th. I'm going to be so angry if my furniture is not here before the holiday's.

Leo was great. Came in looking for a sectional I wanted but saw online it was backordered but got exactly what I wanted and delivered when I needed it. I'll be back!

I stopped by Ashley Homestore in Concord in search of a new mattress. Sales Associate Darnell was AMAZING! He made a somewhat hard decision VERY EASY!!! He was extremely knowledgeable and explained the various mattresses quality and features well. Ashley is lucky to have him on their team!

Leo was super nice! I highly recommend coming to him! He was super helpful!

The service vat Ashley's was amazing. Mohammed was percise and extremely nice. Best experience

Why have a phone number if no one answers the phone. Just rings and eventually hangs up. Smh

Leonardo was great! Come to him!

Leonardo was greattt! Come to him!

Thomas was very helpful and worked with me to pick the best fit for my budget.

Darnell was super helpful, very experienced and made the selection and purchase very enjoyable

Leo was super helpful recommended coming to him!

Leo was super nice be great recommend coming to him!

I knew what I was looking for and I found it. Lots of inventory to choose from. Attractive showroom. Friendly staff. The transaction was quick. I’ll always go to Ashley first.

Erica was great! Overall easy and wonderful experience.

We recently shopped at Ashley Furniture and bought a small sofa and dining room set. We had a great experience working with Raul. He was very attentive and was able to get everything we needed and financed, even the table which was online only. This was our second purchase with Ashley. I’ve always been very pleased with the quality and value of their items. Thanks again for the excellent service!

We came to the Ashley Concord ca store to purchase a couch. I highly recommend you talk to Steve his customer service is amazing. He greeted us right away and stayed with us the whole time until we picked the couch we wanted I’m so happy with our purchase. Thank you so Much Steve !

Hey you guys have to come over to “MAIN MAN” Steve he is located at the Concord Ashley Homestore wonderful customer service and all around a very swell guy and knows all about the deals and incentives they have to offer . Thanks Steve Again for everything .

We had a great experience buying a dining room set. Darnell Carter helped me and my wife without pressure. Our new rug is here and the dining room set will be delivered on Wednesday! Thanks for the great service, Darnell!

Darnell was super!

Very good experience. Very good collection of Furnitures. Staff was very friendly and helpful.

Very polite staff, who helped to answer questions and accommodate what we were looking for.

Zero stars! Even one star is too much for this company. Five months ago, I bought a sofa and a swivel chair with a 5-year protection plan. I spoke with customer service, the store manager, and, after two visits from an Ashley technician, this is the response I received from Ashley Customer Care via email: " it's just from the use of material, getting lint from your clothes and creating pilling onto the item". Be careful, you have to wear special clothes to use this company's products!!!!!! and this is my answer to your reply : . i don't want send email to ashly any more, because you are know any thing and dont action.

Leo was very informative and helpful.

Leo was a great help. He answered all our questions and was easy to work with

Leo was great, he was very kind and very nice guy. Thank you Leo 😊

Leo was great

(Translated by Google) The attention was excellent and very professional (Original) Estubo exelente la atencion y muy profecional

Leo was great! Highly recommend coming to him!

Went in on Black Friday and had the best experience. Mo was so kind and patient. We got the sofa we were looking for with such ease! I visited the Dublin location before coming to the concord one and had a terrible experience with the staff. If you’re looking for furniture from Ashley, definitely visit the concord location!

Leo at the Ashley's Furniture in Concord, CA has been very helpful and patient with us! Very informative and we would definitely come back for his professionalism and hospitality.

Leo was awesome! Gave us a great tour and was very attentive.

This place is the absolute worst. We ordered a set of chairs and a couch and given a delivery date. The morning of, they call and say it is out of stock. Delivery was delayed two more times. A year or so later, this week, we decided to get the matching loveseat. Once again, given a date for delivery. Once again, the day of, they called and said it is out of stock. Their inventory system is a joke and customer service even worse. Fool me once, bad on you. Fool me twice, bad on me and never again! What a joke.

Ms. Erica met us at the door, it was our first time here, and she really made us feel comfortable. Very professional lady, she is very patient with us, and addressed all our needs and ended up getting a sofa.🥰

Awesome experience. The lady who helped us name was Erica and she was so thorough and patient with us. I’ll be buying more from Ashley’s later on for sure.

I had a very bad experience buying furniture from Ashley. I bought complete furniture for my new house and found a dining table which is quality.Besides, all the rest is expensive garbage. I can't return anything even if the box is not opened yet ( Ashley policy). Bought a bed with a $550 price tag for $750, but upon delivery, i surprised to find that still need to buy a base of $300. So now it is $1000 to buy a complete bed of a $550 price tag & now I'm stuck. The salesperson didn't tell me anything during the sale. Tried 1 hour but couldn't reach out to the store over the phone. When I went to the store and explained the matter, I did not get polite treatment from them. The scary thing is that once they deliver something, they don't take it back...

Erica did an amazing job helping us find the perfect couch! she was attentive and patient (my family and i are so picky). But she was there with a smile on her face ready to help us! we loved the couch we got!

Leo was very helpful!

Leo was super nice and very helpful! Highly recommend coming to him!

Leo was super nice and very helpful I highly recommend!

Steve Jewel at Concord Ashley

Leo was great! So happy with the way we were treated and definitely coming back for his customer service!

Great job Brett. Give him a raise.

It was a great experience going to Ashley Furniture store in Concord. Brett did a great job helping us.

We came in and Thomas showed us a great time and explained to us the great furniture here. Thanks again!

It’s a spacious, clean, bright store with really great selection of products. The designs are on trend and well made. We weren’t followed around like at other places, which is nice. Once we made our decision on a product we liked, Steve was super helpful and helped us make the purchase and set up delivery. It was a great shopping experience!

Thomas Veite at the Concord store was informative and very helpful. I suggest the Ashley company cater to apartment size furniture.

Thanks to Daniel for helping me out, he even helped me load everything into my truck. He's a big guy with a big heart.

Brett the best

Hi Mr Bustos was very nice to work with on buying my new couches yahoo ;-)

Paid for delivery with assembly. Furniture only got delivered without the assembly.

Leo was great!

Leo was great and helped me get the furniture I needed. Would definitely recommend.

Staff was attentive but not pushy, courteous and efficient! I was in and out within 30 minutes thanks to Thomas!

Leonardo was super nice and very helpful I highly recommend coming to him! He was very knowledgeable!!! He’s a 20!!!

Leonardo was super nice and very helpful highly recommend coming directly to him!!!

Leonardo was super nice!!! Highly recommend coming to him!!!

Leo was super nice and very helpful I highly recommend coming to him!!!

Brett was excellent and patient.

Thomas was awesome! Very helpful.

Wonderful service, thank you!

i had been to 4 different furniture stores before arriving at ashley furniture in concord, and thomas gave us an amazing sales experience from beginning to end. i never felt pressured by him to go with a more expensive piece or that i had to buy that day, and i received high quality education on each of their products and features. ended up purchasing a couch i was very happy with!

Professional service and friendly (not pushy). Enjoyed working with Brett😊

My husband and I just purchased a new Tempur-Pedic mattress from Darnell at Ashley’s. He was very knowledgeable about all of the mattresses, friendly and quick with the paperwork process.

We spent months looking for the perfect sofa set for our living room. Stepped into Ashely store and Moe was incredibly helpful and assisted me in selecting the ideal midcentury style sofa and loveseat. Came back with family and he made the process easy and quick. Very pleased.

Very friendly and patient. Helped me find the perfect recliner:)

Bret provided perfect guidance… happy with our purchase

We had a good morning looking at dining room tables. Found just what we wanted. Mike, our salesman was pleasant and didn't bother us while we were deciding our purchase..Millie H

super great service , friendly and professional , great prices

Thomas was awesome! He was very patient and helpful. We had a big transaction and he said he will take care of us. Great service! I would also like to add that the manager is the best. He was very knowledgeable, professional and friendly. I would recommend this store to all my friends looking for furniture.

(Translated by Google) The seller treated us wonderfully, he behaved very well, he informed us of the discounts and even gave us a bonus. Thank you for your help and patience. (Original) El vendedor nos atendió de maravilla, se portó muy bien, nos informo de los descuentos y hasta nos dio regalía. Gracias por su ayuda y paciencia.

I want to give a HUGE SHOUT OUT to Brett Sherwin, one of the salesmen in this store. My husband and I recently need to buy some furniture for another location in the Midwest. Even though Brett would not be benefitting from our purchase in another state, he gave us his absolutely amazing assistance as we found just the right furniture for our needs. He could not have been more helpful! This young man has a beautiful spirit and a great attitude and is an extremely GREAT representative of this company! Thank you again, Brett!! God bless you!

Service was good. Raul was very easy to work with. I was disappointed with the look of the store. Seemed a bit rundown. The 20 piece set of dishes that you gave us didn’t even come in a box. We were given plastic bags to take the dishes home. Seemed a bit disorganized. Rita

The items order were 2 white swivel chairs. The sales person was nice and friendly. The notification of the orders was a bit to much. What I think was funny is I never received notification that one of the chairs was on back order with no ETA. When I tried calling the store the line kept ringing. So I paid for 2 chairs only received one and receiv d numerous notifications of delivery but nothing on the back order so my experience is less than satisfactory.

I wanted to share my recent experience with Ashley furniture in Concord California has I believe it is important for both potential customers and the company itself to be aware of my encounter in September my husband and I visited the Ashley furniture store in Concord where we were assisted by sales representative Darnell Carter, we were in the market of two swivel white chairs, and after finalizing our choice my husband made the purchase fully aware that the delivery was scheduled for November 2. From the moment we made our purchase we received an influx of notification emails, text messages and phone calls concerning the impending delivery. They requested confirmation of receipt and our preferred delivery location while we appreciate it their proactive communication little did we know that our experience was about to take a turn for the worse. 6 weeks later on the schedule delivery day. The delivery personnel who were courteous informed us that they only had one of the two chairs we had ordered to our surprise. they inquired whether Ashley furniture had notified us about the situation to which I had to respond with a resounding NO subsequently after the delivery personnel, completed their task by assembling the base of the single chair, capturing pictures and departing. I had immediately reached out to Ashley. I first attempt to contact the store directly, but received no answer, and then contacted the customer service call center and spoke with a young lady who could confirm that only one item had been delivered and it then impressed her In inability to provide an estimated time of arrival for the second chair . I asked her why we were not informed of any backorder situation she did not know the answer our purchase. frustrated and disappointing I told her that I would discuss the matter with my husband and consider canceling the entire order. My husband, spending two hours in vain attempts to reach someone at the store via telephone eventually resorted to using the online chat option to handle the transaction. To our dismay, the response received in the chat was at Ashley furniture's policy there are no returns if the customer changes their mind and that this information is also detailed on the receipt. Furthermore, they suggested that we should have been informed about this policy in store. In response. My husband reiterated that our issue was not a change of mind, but a legitimate concern. We had paid for two chairs, and received only one with no indication of when or if the second chair will arrive. We had no response from Ashley. To add to a further disappointment. This experience marks a stark contrast to my previous 15 years of loyalty has an Ashley Furniture customer. It is disheartening to witness decline and service in communication, particularly given the trust and patronage we placed in the brand over the years. In light of this experience, it is with regret that I must convey that I will not be returning to shop at Ashley furniture, and I feel compelled to caution others about that Potential pitfalls of dealing with this particular location. It is in my sincere belief that the store could benefit from a sign on its door that reads buyer Beware, thank you for taking the time to read about my encounter Ashley furniture in Concord California. I trust that this message says has a valuable feedback and encourages the company to reevaluate its customer service and communication practices. Sincerely, Karen M.

Steve at the Concord store was awesome. He was very patient and took the time to answer all of our questions and checked in frequently while we made our decision. He was professional, friendly, and very pleasant to talk to. We are very pleased with the sectional and dining room table we chose and Steve definitely helped us make our decision. The “customer service”we received at the Fairfield store that day was the opposite and was so bad we left, so the friendly assistance we got in Concord was refreshing.

At this time buying dresser and adding night stand on a different day for delivery is set. Sales rep completed what he had to do. Waiting now for delivery. Inside store sales an questions were wonderful!

Leo was the best salesman I have encountered at Ashley. He was very helpful and informative. I will definitely be back!

Great experience and great prices. Very helpful service from Raul.

I love the experience of buying furniture at Ashley. Mohammad was very nice and patient with is throughout our shopping. He was around if we have any questions. we rarely find such great salesperson. Keep it up.

Steve was aswome. He left us alone to look around to find what we needed.

Good job, Thomas!

Daniel helped me out with my purchase of a couch. He was great. Not super pushy. I came back just to see him. I can’t wait for my new couch.

Darnell assisted us with our new couch purchase and he was fantastic. We had a small delivery issue and had to return the original couch because it didn’t fit in our apartment. Darnell and Olivia in customer service made everything right and replaced our couch with a nicer model. 5 stars all around. I would recommend them to anyone. We will definitely go back for future furniture purchases. Thank you team!

Friendly, knowledgeable staff. Well stocked store. Large selection of furniture.

This was a very easy experience. Steve was great. Informative without pressure. The delivery process was smooth !

Erica provided great service.

Anis is a fantastic negotiator and lead salesman at the Concord showroom, he and Mohammed both contributed to a great sale and reputation for the company. Anis’ military service also contributed to the services of quality and customer care. Thank you for your service, sir! Both military and at Ashley’s. And thank you too Mohammed.

I was in need of some new furniture for the home I just purchased and Ashley had a wide variety to choose from with reasonable prices. The highlight was the man who helped me out without trailing after me, Raul. Such a lovely gentleman, so sweet and knowledgeable.

Great sales day for our Family You can always count on Ashley Furniture Quality

Brett was great and made what felt like was going to be a daunting task super easy! He was very knowledgeable and helpful but gave us room to look around on our own making the process very comfortable.

Raul was fantastic. He provided great options and selections based on our input. He really listened to our needs. He suggested economical and saving solutions in areas that were less critical. We were in and out with one stop shopping for a full apartment in just a couple of hours.

Good personal and service

Thank you the sectional is beautiful! The guys were excellent, professional and courteous.

Great service as soon as I walked by in!

Very bad experience very poor customer service and they stole money from my card and won't return it after visiting several times clarifying my order was returned and I received nothing from them (mattress protector they forced upon me saying it was free yet I was secretly charged $109 I returned the item and still over 3 weeks later the money has still not been returned

Lies about product delivery dates. Tried to say after payment that it's going to be delayed months

Great experience with Mohammad! Highly recommend him.

Awesome services. Very helpful

Best bedroom furniture is sold here.

Raul was amazing!!

I work in Phoenix AZ, but manage our Concord CA office. I placed an order to have a recliner delivered in Concord, but since my corporate credit card billing address is different from the delivery address, it wouldn't process. Their manager, David, went above and beyond to get it cleared up, and their salesperson, Thomas, completed the transaction later this evening. What could've been a disaster for me turned out to be a successful experience. Thank you Ashley Team!

Erica was great! Helped me find the exact couch I was looking for. Was patient with me and my crazy toddlers, and got us taken care of and out the door in no time.

I have been shopping at the Ashley Furniture Concord location for many, many years and never receive anything but excellent customer service. The store manager, Anis, continues to always go above and beyond to help me and my family when we are in the store looking for new Furnitue or accessories for our home. We love walking into the store to see all the smiling, welcoming faces. Always such a great experience at this store I refuse to go to any other Ashley Furniture store.

Good price, prompt delivery.

Steven was very knowledgeable and answered all my questions. Made my experience a very pleasant one.

Darnell was great to work with, he listened to my considerations and helped me find just what I wanted in my price range!! Excellent experience!!

I am a repeat customer for sure! After a long wait for months and finally getting one of the most beautiful pieces for my esthetics/massage room in white may I add, it was worth the wait an every penny. My clients love the decor of my spa with this added furniture piece. In fact, I later came back to Ashley and purchased a Tempurpedic bed and pine wood bedroom set. I'm a life client for sure. The management staff there is superior. The Manager, David are his team are amazing and were very helpful. I will be back!

Easy to view and complete purchase. Tom was very attentive and helpful.

Brett was super helpful & easy to work with!

I recently purchased two oversized chairs at Ashley in Concord, CA and I could not be more pleased with the experience I had there.I was greeted by Mohammad Norouzi who asked what I was looking for. I so appreciated that when I said I wanted to take a look around - that he allowed me space to go my own way. At some point - I checked in with him as I had questions about a couple of pieces. He had the perfect balance of letting me explore and also checking in on me periodically to provide me information or suggestions as he noticed the types of pieces I gravitated towards. Mohammad also let me know about their warranty when I asked about the durability of the fabrics of the chair I was interested in…but there was absolutely no hard sell. There is a lost art of customer service that Mohammad got right in every way. While upholstery choices might be greater in some other stores - (Ashley’s service model allows for much quicker delivery and good pricing) - the customer service far surpassed the handful of other furniture stores I’ve visited in the past month. In the future I will start my furniture search here.

Brett was great. I told him what I was looking for and he led me right to it. In 2019 I purchased a full living, dining set. He pulled it up and it's the same couch only now in slate. So thank you Ashley. I'll never shop anywhere else.

Worked with Raul to buy a dining table and couch plus some accessories. Raul was very helpful in making sure we understood pricing and delivery options. All of our items arrived when he said they would or earlier and in great condition. When we had trouble buying a clearance accessory item, he even took the time to sort it out and call us when we could come back and get it. Good furniture buying experience thanks to Raul!

Steve from the Concord Ashley Furniture store was amazing through the entire process from being welcoming when we came into the door and providing my mother and i options for a sofa couch and tv stand and informing us about the Labor Day promotion.We are looking for our purchase to arrive. Thank you again!

Ashley Furniture Great service, Darnell Carter had a friendly approach, excellent attitude, knowledge on what’s available in ways to make my look happen. Great experience. Thank you Darnell.

Ask for Darnell, he’s awesome! Super pleasant and helpful guy, and really appreciate his non-pushy approach. He’s probably the chillest salesman you’ll ever meet! Buying furniture- especially a bigger investment like a couch- can be stressful so I was pretty anxious but my experience selecting & purchasing my couch could not have been easier. Delivery went great too. Thank you so much again Darnell & Ashley in Concord!

Do not go here! Sales rep was rude, couldn’t explain the price difference from this store to Lathrop and basically told me I’d be better off going to Lathrop. Sounds like someone didn’t care to get my business!

Brett helped me and was very helpful!

Amazing customer service!! Everyone in the store was extremely friendly and informative! The store manager, Anis leads by example providing wonderful customer service!

Daniel answered all our questions while looking at furniture for our living room. Awesome staff! We will be returning soon.

Went in to pick out some furniture for me and my partners living room. Daniel was beyond helpful and patient with us while we went over all of our questions. Will be returning again!

Good quality and smooth process at the store

Profesional and Friendly staff. Raul was amazing.

Great experience

Brett was super awesome. He was very patient and helped us to find the best furniture for my home.

Salesman was attentive but NOT overbearing. Very knowledgeable! Made the process very simple and easy. Will be returning for more furniture in the future ❤️

Upon arrival to the Concord location I asked to see the Labor Day Specials…bedroom set, regular height dining set and counter height chairs that were on sale and/or clearance. I was told the items were not available in the store on display. After walking around I did find the bedroom set on display in the back of the store. The sales clerk was unaware the item was in the store. The dining set I wanted was not on display but a counter height set was. The counter height chairs on clearance I wanted I was told were no longer available…they were discontinued. I purchased the bedroom set, dining set and matching counter height chairs for my kitchen island.

The young Hispanic gentlemen was very attentive and useful to what we were looking for. He helped us finalize quickly and made the process very smooth. We were able to find the furniture , order it, and get out in about 15 mins.

Brett was extremely helpful and professional.

Was very patient and walked through everything that was available. Helped in making recommendations for other products.

Darnell Carter was phenomenal! He was able to joke with my friend and I as we shopped. He helped me make the best choice of table for my family. He will be going back to him for the purchase of our sofa! Thanks again Darnell!

These people are special?

Brett was a huge help to us when we were looking for a bed set, he was attentive and was able to answer any questions we had, great customer service!

Brett helped us with every step every step and narrow our choices down, would 100% buy my future from here again!

RUDE CUSTOMER REP. PLS DO NOT BUY IN THIS STORE. The most RUDE costumer service I ever encountered. I just spoke with a customer representative following up on my claim number for reimbursement. She had the nerve to hang up the phone on me. First of all, it's a mistake from the store for not processing my reimbursement. So RUDE. Customer rep is not her job.

We had a great experience visiting the concord branch. Mohammad, the sales representative was very helpful and was able to give us a great deal. If you happen to visit this branch look for Mohammad. Joe and Beth

Great selection and Mike Liss, in the Concord store, was a pleasure to work with. I highly recommend shopping there.

Steve was nice and helpful very patient.

Steve was very nice and helpful gave us space and time to think about our decisions 😊

It has a large showroom with lots of options. The staff was all very nice. We checked out with Thomas and the process was smooth and easy. He was even able to price match which saved us $100. Very excited to get our new couch delivered.

Today we had a great experience at Ashley’s. We were helped by Leo and Mike, both great people and very helpful and collaborative representatives. They were very patient with us and really helped us find the right furniture and find the best available price. Highly recommend working with Leo.

Brett was super helpful, direct, and a clear communicator. Gave us great tips and was warm and friendly!

Had a great experience with Raul very knowledgeable and kind, thank you for everything Raul.

I came into the store not expecting much but Brett helped me out so much. He was very knowledgeable and kind. He was very attentive and good at explaining! Thank you so much, will definitely come back.

Mohammad was such a great salesman. Very patient and very honest. Will definitely go back to Ashley to buy furniture and ask for him.

Great customer service. Found everything I needed.

Mike Liss was very helpful in helping me find what I was looking for. He has excellent customer service. I will be back

The greeter insisted the store did not have what your website said was there. I tried to have someone at the desk check the store’s inventory, but she said that could not be done. With some urging, the greeter canvassed the store and declared there was no such item. I then walked through every part of the store myself and found it! (It was a set of 3 square baskets.) I was surprised and dismayed to find I could not purchase them in the store but had to have them shipped. One employee told me they could be shipped back if they were unsatisfactory. Then another said they could not be returned. Most of the staff I interacted seemed to be not at all interested in doing their job. There were maybe only one or two other customers, so I suppose the staff had little inclination to be of service. I did buy finally buy two sets of the baskets I wanted, but I will not shop at Ashley in the future.

Nightmare. We ordered a sofa and it was to be delivered 4 days later then received an update pushing delivery forward 5 more days. We got a 4 hour delivery window with no text or email updates indicating they were late or not coming and after calling customer service was informed they were delivering in 4 more days. Finally called their warehouse and found out they DON'T HAVE THE SOFA IN INVENTORY AT ALL AND IT WOULD BE A MONTH BEFORE THEY MIGHT HAVE ONE! They are selling products they don't have, promising deliveries they have no intention of completing and then have the nerve to say its in the sales agreement I signed that they can deliver whenever they want. BUNCH OF LIARS! Don't trust anybody in this company. Disgusted!

We had a great experience shopping for our dining set. Our salesman was Steve Jewell and he was wonderful.

Brett was very helpful and knowledgeable of all the items we wanted. Which is why we bought all of them. I would do business with him again.

The sales Rep. Steve was super helpful and made the entire process easy.

Thomas was so helpful , patient and detailed oriented , really appreciated his help. At concord Ashley’s furniture

Raul from Ashley furniture homestore was more of a help than we could have ever asked for! He knew all of the information we needed to make a purchase that fit our budget and that we loved! We are 100%satisfied with not only the kindness of Raul and the rest of the team in Concord but we also appreciate the timeliness of the whole experience!

Raul was Amazing!! He helped us find our beautiful couch and made it so easy! When you come ask for Raul!

Leonardo was super nice! I highly recommend coming to him he was super nice!

Leonardo was great! He helped us find a great sectional and very nice! I highly recommend coming to him!

Thank you so much Anis Ghammashi. We truly appreciate your business and support!He was super nice and friendly informative and made customer service feel real again. I am so happy and glad I found Ashley furniture !! Highly 100 % recommend it. My family and I bought a gorgeous bedroom set good quality and most our furniture. Thank you so much taking good care of us.Great service and prices and your supporting local!! Anis was Knowledgeable passionate honest and friendly.He worked with me to find to find perfect deal and I could not be happier.

This has too be on of the best ashley homestores that ive been too. Manager and staff were so welcoming and kind. They were very informative about their furniture and bedframes. Thank you for a wonderful experience.

At the Concord Ashley Furniture store, we were instantly greeted by a very helpful and hospitable sales representative, Steve. He was patient with with us and our toddler, and was great at conversation.

Mohammad was extremely professional and helpful. Got us exactly what we needed after numerous attempts at other stores. Thanks for the fantastic service!

Came in to buy a specific couch . I was just browsing the store for about 30 min and no one helped me so i left. Going back to the other ashley store to get it.

This is an upscale store full of very nice furniture. This is not a place for the working stiff to shop. I told one saleslady that I was looking for a kitchen table for around $200. She smirked and said, "That's where our kitchen CHAIR prices begin." For those who have no budget, it is a good place to look at nice furniture.

We had a pleasant experience with our sales person, Mike. He gave us time to finally choose our furniture selection and was flexible in pricing so we could reach a mutually agreeable price.

It wasn't as big as I expected with a lot of different options of furniture seems like them kept to a certain color designsCustomer service was good there to answer any of my questions and available immediately for help.I was looking at a lot of different coffee tables dinner tables sofas just glancing at everything. Prices were pretty expensive but also there was a different varieties but not enough varieties. I'd recommend coming here to frontage shop to see if they have the quality comfort that you're looking for.

Excellent service nice place. Its the perfect place to find furniture.

My husband and I want to commend Brent and the staff at Ashley store for their exceptional customer service in helping us find the perfect furniture for our new apartment!!

Great place to shop for quality furniture.

Don't buy from here. Ashley's is a very selfish company, all they want is your money and to make profit off of it. The sales people scam customers with the "Warranty coverage" it is a SCAM. Management is miserable already they can give a crap what your going through or how to help out. Their furniture falls apart easily, they use cheap materials it's nothing like Living spaces. They never answer the phone, it's hectic inside the store, people following you and acting like robots. All of them trying to scrape money off the floor with adding things you did not come for. They are a money hungry company. Don't give them your money unless your okay with getting screwed. They also reel you into the mattress area for a gift card? How desperate can it get????!!!! ASHLEYS IS HORRIBLE .

My son bought a head/footboard bed from Ashley furniture & had them put it together in his room. The bed has been wobbly & makes noise getting in & out. We had them come out to fix the bed & they took a look at it & said nothings wrong with it & won't replace it. They could see that the bed was wobbly, but refused to do anything about it. Terrible customer service & I've bought multiple things from them in the past. I'd expect a better outcome for repeat customers. They lost a customer.

Brett Sherman at the Concord Ca location, provided my husband and I an awesome purchasing experience. He's very knowledgeable, helpful and courteous.

Steve the sales consultant was very nice and not pushy. He looked for the best deal and was knowledgeable about his product. The delivery arrived on the day expected. Delivery guys was nice, quick and did a great job and cleaned up. Yes, based on this experience, i would definitely recommend Ashley’s Furniture in Concord.

Ok so want to laugh? I told my husband that the guy who helped us reminded me of The Rock 🤣😂🤣😂 but he was super helpful, kind, and patient. I forgot to transfer funds to make the purchase, and my phone died. Even though he had other customers, he was able help me find a charger, and waited until I was able to move everything. I totally forgot his name but thank you! We love our couch lol

Fast and friendly service

Darnell did an amazing job helping me find the perfect bed for my room. I am very happy with my experience and with my order. Darnell was very professional, gave great advice and expertise. I really recommend this place. We will definitely be coming back.

We are returning customers. We always experience great service, selection and prices.

Very helpful

I’ve worked in sales so I know the game. Usually when I go to furniture stores the associate is overzealous. Trying to upgrade you. Only looking out for their commission. Mohamed was dope. Made the process quick and easy. I appreciate him helping me find the right sofa. 5 stars. Keep up the good work.

Friendly staff and nice inventory.

The help and service was top notch

Ashley Concord Store Brett provided beyond excellent customer service. My husband and I have been searching for a new dinning room. We have had our current one for 7 years as a hand down from a family friend. We walked into 3 different Ashley Stores 2 which we were barely acknowledge, but as soon as we walked in to the Concord store Brett greeted us. After I explained to him what we were looking for he proceded to show us the dinning rooms that fit our criteria and answered ALL of our questions. We found 2 dinning rooms but my husband and I were nor able to agree on one. After doing a walk thru with Brett we decide to keep shopping around. After going to another Ashley store and not finding anything we decided to return the next day to Concord and purchase the dinning room from Brett. We arrived before Bretts start time but he still made sure to help us out. He was again helpful and patiently explain all the different financing options. He helped us thru the paperwork and we happily walked out with a beautiful dinning room. Thank you sooo much Brett will be back soon.

Darnell was very knowledgeable and walked us through the store to find the right couch and table for us. He was able to answer every question on the spot! We ended up spending less than we imagine and couldn’t be happier

Raul provided great customer service!

Got some good pillows finally! I felt like Darnell was a doctor prescribing me the perfect pillow for my needs. We tried out 3 and bam I'm happy. Thanks y'all, everyone was super friendly I felt like a regular. First time at Ashley's. I've never had pillow service before today 💅🏾🛏️

Steve was so knowledgeable about their stock and helped us find exactly what we wanted. Mgr David went the extra mile to make sure we were satisfied with our purchase. Awesome store!

Sales man are sketchy , hide pricing and don’t talk to you about the hidden shipping prices .

Very nice place. Everyone was helpful. Mohommad helped us and he was informative and resourceful! Delivery was quick and easy.

IDK how the couch is. We bought a couch and were promised that it would be delivered today so I made arrangements with work to be home in order to receive the delivery. Late morning we got a phone call that the couch won't be delivered until Thursday. Very disappointed!

Sales associate was friendly en answered all of my questions

Horrible customer service. I ended up going to a different store to finish the purchase. The salesman seemed dishonest. The experience almost stopped me from doing business with Ashley furniture. I wouldn't recommend anyone to do business with this location.

(Translated by Google) Great variety of furniture. Quality furniture and reasonable prices commensurate with quality. Quality Above what target, Ikea, etc. sells you. Not as expensive as Costco. It all depends on what you are looking for. (Original) Gran variedad de muebles. Muebles de calidad y precios razonables a corde a la calidad. Calidad Arriba de lo que te vende target, Ikea, etc. Sin ser tan costosos como Costco. Todo depende de lo que busques.

Great customer service! They gave me space to look around but was there whenever I had any questions! I found the perfect kitchen table and chairs. I will return again if I need anything else.

*DO NOT DO BUSINESS HERE* I was being helped with a refund of a delivery fee because when the purchase was made, we were told that the delivery would be free. We had to jump through hoops to get issued the refund. Sales manager Anis Ghammashi has the worst customer service. Likes to talk smart to customers and also rudely tossed my receipt back at me. Was very disrespectful and was trying to act like a gangster. This place is ran by punks. On the other hand. The front desk lady was very polite and helpful. I think her name is Olivia. Sales manager should learn how to treat customers from her. I also would never recommend their protection plan. The sales people say it covers everything, but covers nothing. I've tried to make multiple claims, only to hear that nothing is covered.

*DO NOT DO BUSINESS HERE*I was being helped with a refund of a delivery fee because when the purchase was made, we were told that the delivery would be free. We had to jump through hoops to get issued the refund. Sales manager Anis Ghammashi has the worst customer service. Likes to talk smart to customers and also rudely tossed my receipt back at me. Was very disrespectful and was trying to act like a gangster. This place is ran by punks. On the other hand. The front desk lady was very polite and helpful. I think her name is Olivia. Sales manager should learn how to treat customers from her. I also would never recommend their protection plan. The sales people say it covers everything, but covers nothing. I've tried to make multiple claims, only to hear that nothing is covered.

Erica was very helpful as we were picking out a new rug.

Great service by Mohammad. Thanks for David's help as well.

I like that we are welcomed when we arrive and then not bothered again until we are ready.

Excellent customer service!!!

There is very bad service….

Came looking for my perfect crochet chair and found this adorable high armed velvet cuteness. Customer service was great and it was even delivered earlier than first told.

I placed order#50765060 for bed frame and dresser from Ashley Concord store. When item was delivered last week, I noticed multiple defects in product immediately I inform to delivery person and customer care. customer care told me that we have to send technician to check the issue even I told her I can share the pics but she said no we have to send technician. Technician supposed to come on Wednesday nobody came. I really don't know what's going on. I had very bad experience and still issue not fixed.

I love Ashley! They are so helpful and friendly. I got everything I needed and approved credit in a reasonable amount of time. Beautiful furniture!

Thomas was very helpful and knowledgeable. Great transaction

The staff at this store is very responsive and professional. They made it easy to purchase furniture and can’t say enough about the service. Thank you Ashley furniture in Concord.

great service and product

Great experience, very good customer service! Thomas Veite was very helpful, he listened, answered all my questions and I was very happy to find and buy the furniture I needed.

They had a great selection on the showroom floor and there were a few pieces I was interested in. The reason I am giving two stars is because I was in that store for at least 30 min. and not once did an employee say hello or at least let me know they worked there. There were only two other customers in the store so it was definatley not because they were busy. I do admit that I am a stickler for customer service, especially when it comes to big purchases. Retailers should keep in mind that with the current state of our economy and the inflated prices consumers are struggling to keep up with a simple hello and a smile really goes a long way.

Awesome time at Ashley’s! Steve was very helpful and knowledgeable on the different type of furniture. Purchasing process was smooth. Overall great experience.

Just went to check out some new furniture. Looked very impressive, will go back to buy some of tgem

Worst experience at Concord Ashley. They just don't help you out with an issue. Zero customer satisfaction.

Great help from Mike!

Great place. Muhammad helped us out and was great!!

My sales associate name was Thomas super wonderful took his time he was very very patience unlike the folks at the emeryville store I will never go back there, he is completely understanding and knows exactly what he is doing thank you and I will be back in a couple of weeks to get some more furniture and I will only be looking for Thomas thank you again.

I live in Fairfield I refuse to shop at that location the staff not very helpful so I drove to the Concord location. I received excellent customer service at the Concord location from my sales rep and from the cashiers everyone at this location was very helpful and professional. My sales rep was patient with me and I didn’t feel rushed into buying something that I didn’t want.

See Darnell for a great customer experience! Thank you Darnell for helping us with our sofa purchase. Your knowledge, professionalism and efficiency with the process was very appreciated!

Great customer service and great prices

I came in to Ashley furniture to look for a dresser and i bought a couch and a TV stand too..A nice man by the name of Jeremy helped me ...I would definitely go there again to find anything u need for your home. GREAT STORE

Over the weekend we got a few pieces of furniture from Ashley furniture and Romina help us from the start to the end the good thing about Romina I never felt any pressure,she was very patient with us.

Great experience! Thomas was really patient with us when we had a lot of questions. Would come again!

Darnell was the best. Very knowledgeable and efficient. Will definitely shop here again

Moe is awesome!!! He helped us figure out the best options for our kitchen and guided us thru the various options and warranties in a very professional manner. Truly appreciate his expertise, patience, and professionalism!

Thomas did a good job throughout the whole experience/purchase

I was greeted at the door by Jeremy. He was great. He gave me space to find the perfect sofa for my apartment. Great customer service & reasonable prices.

Great customer service by Steven Jewell

I always have a great experience at Ashley! Muhammed was friendly and knowledgeable. He made my purchase quick and easy! I would definitely recommend this business!

Not enough sales people. Wandered around, then stood at the entrance podium. NO HELP! Finally got a Finance gal to take my money and sell me a 5 drawer chest. She was nice, but inexperienced at sales. Likely would have gotten a matching dresser if she could have worked with me.

Almost didn't buy anything from here given all these nasty reviews but not quite sure what everyone is talking about. Ashley had a huge selection of furniture to choose from at reasonable prices. Their quality is pretty good Id say its dependent on a case by case item basis. We had to furnish our new apartment so we just got the big stuff - a couch, bar stools, and a bed frame. We happen to stumble on a buy more save more deal and ended up getting 15% off which saved us like $400+Vince (store rep but maybe a manager too?) was suuuper helpful. Come delivery day he was our point of contact to ensure a smooth delivery. The guys delivered it and assembled everything free of charge. Overall enjoyed my experience.

Thomas & Erica were very helpful & knowledgeable during my shopping for furniture.

My salesman Steve was very knowledgeable and courteous too. He made the experience a fun one too!

Prices are reasonable and service was excellent

Fantastic customer service and follow through, thank you

Good service good selection

Great customer service! Mr. William Ross helped my wife and I pick out a sectional sofa that met our needs and fit our budget. we are very happy with our purchase!

Very nice selection with affordable prices 👍

Great service would definitely shops there again

Great staff with great deals yiicky!

After multiple confirmations of delivery, phone calls the morning of to confirm delivery you could have actually delivered my furniture when it was scheduled to arrive. Customer service was zero help and just said oh well, guess we need to reschedule. I took the day off the get my furniture for only 1 item to arrive after confirming 3 different times and then your customer service blamed me and said I must've done something wrong Now I have no furniture in the house besides a table & chairs, I didn't get my plates, recliners, living room tables, lamps, nothing .. absolutely ridiculous and unprofessional. Guess I need to take another day off now to get my furniture because your customer service could give two craps about your customers and instead of taking any responsibility or action to remediate the issue. They blame the customer and hang up. I will make sure to tell everyone in the area how you treat your customers after the sale is made

If you need to buy furniture/ mattresses hit our girl Brianna! She made our experience very pleasant. She was patient and provided us multiple options based on our needs. We never felt rushed and she let us take our time to make our decision. We will definitely come back to this store because of her.

Had a great experience shopping for a sofa for my family. Brianna is so patient and she answered all our questions. The final selection was perfect!

Helpful,friendly, knowledgeable

Terrible service; I have canceled my order as the delivery team did not inform me they were on the way; and they rejected to reschedule it for different time for same day, I never will buy any of Ashley's products.

Ashley furniture store was a good experience. Vince was our sales man and he was great and made the process so easy. Answered all my questions, gave me great suggestions, and wasn't a pushy sales man at all! Gave me all the time to think it over and make a decision that I was more than satisfied with!

Great and professional service Thomas we enjoyed your service and we are happy with our purchases thank you great service

Wow, if you guys ever need great service ask for Thomas. I came in looking for a sofa and loveseat. Thomas right away made me feel welcomed and was very patient with my questions. Both my sofa and loveseat arrived in perfect condition. I'm very satisfied with both of them. Definitely going back to get a new bed.

Place has crazy good furniture the sales worker tom is great at providing what you're looking for with good deals, good fellow

Went to purchase a couch loveseat and queen mattress.. Ashley has the selection and pricing that fit for me.. ask for Ross. He was so very helpful knowledgeable and patient

Great customer, service and special shout out to Vincent and Alex, as well as the store manager, and regional manager, who all took part in resolving our delivery issue and putting us in the new bedroom set. Things got resolved in fast and easy manner with no obligation and headache. The price was well discounted to the reasonable, affordable figure. Pleased to meet good people and to see the smiles of floor manager Alex, accommodating and resolving all furniture issues encounter. THANKS, Alex. Will be back for more shopping!

Ashley furniture is the worst store, I bought a sofa and loveseat and they sent me damaged both time while I returned the item the picked up and then send me an email the we don’t accept your return I went to the store in concord the customer service lady was so rude her name is Britney and she even didn’t listen to me and told me leave my desk I asked about manager and no one show up she said my manager is Alicia she is not here come an other day, the sales manager David was there he was the same rude and he shout on me that we have clients we don’t have time to help you, even I was a client too, they kicked me out of store I wrote an email to the store manager Anis Ghamashi and brought his attention but he never responded to me, they didn’t want to pay my money back and then my credit cart company disputed and paid my money. All manager and employees are rude, no customer services, just they like to lie and sales there fake and damaged furniture. Please don’t west your time and your money in this store

Great customer, service and special shout out to Vincent and Alex, as well as the store manager, and regional manager, who all took part in resolving our delivery issue and putting us in the new bedroom set.Things got resolved in fast and easy manner with no obligation and headache. The price was well discounted to the reasonable, affordable figure.Pleased to meet good people and to see the smiles of floor manager Alex, accommodating and resolving all furniture issues encounter. THANKS!Will be back for more shopping.

Got great help from the service rep I spoke with. She gave me some really good suggestions about a defective product I bought from another vendor who was giving me the run around about repairing it.

very nice furniture, STEVE (from Benicia)helped us very well ad explained us very well.........

Thank you Thomas for helping us out.

From the moment you walk in the doors you are greeted buy an associate. A very nice gentleman named Vince assisted me in purchasing a bed frame and mattress. He was very knowledgeable in the products Ashley's had to offer and I appreciate how patient he was as he answered all the questions I had. I will definitely be recommending Ashley's to my family and friends!

Great service

We were greeted at the door by William or “Ross” as he went by. He was amazing! Super knowledgeable and helpful. He made it such a pleasure to shop. He went above and beyond, hauling chairs over to couches to match colors. We ended up buying three large pieces because of the great service and prices. We really want to let the owner and management know what a top notch employee they have. We will shop there again!!

Great service and was treated special

(Translated by Google) The attention provided by Rudy is the one that gets the 5 stars. Patient and looking for the best for us. In contact from sale to delivery. Don't hesitate to look it up. (Original) La atención brindada por Rudy es la que se lleva las 5 estrellas. Paciente y buscando lo mejor para nosotros. En contacto desde la venta hasta la entrega. No duden en buscarlo.

Came into the store. Darnell attended us right away. Five star customer service. Was very patient and understanding of our needs. If I recommend anybody the store, I will definitely let them know to ask for Darnell.

Great prices and service

I've been waiting three weeks for Ashley to replace the window they busted out during delivery. It is 40 degrees at night and because of Ashley Home, I have had cardboard on my window for three weeks and a freezing family. I have called a total of 62 times and got nowhere. The customer service is non-existent. Literally. Ive left a complaint with the BBB and next step is to stop payment with the bank. AWFUL CUSTOMER SERVICE. Gianna in particular needs to find another line of work. Come to Ashley, spend $1200 on a couch and get your windows busted out for free! Thanks Ashley Furniture for making my house unsafe for my family to live in because of the freezing air and risk of burglary. Who knew buying a couch could effect both your health and safety? Again, Thanks Ashley. STILL WAITING..........we're a few days from a month now. Legal action to follow.

We visited Ashley home store in Concord today. We found pretty good deals , definitely you will find something that will match your budget . The sales person Mohamed Safi was very helpful .

Our sales associate, Vince, was knowledgeable and friendly and did not put the “hard sell” on us at all. He went out of his way to make sure we were happy every step of the way and explained every bit of our bill thoroughly and to our satisfaction.

I had a complications with the warehouse not having items in stock. Later found out items had been discontinued. Course I was a little upset and went back to the home store. Both sales representative Steve and Vince were great at sorting this out immediately. My request was to have my furniture before Thanksgiving and they made this happen. Vince followed up and was very interactive with that warehouse on making sure this was done. I appreciate the good work and I will continue my business in the future at Concord Ashley.

Overcharged me didn't process my refund correctly gave me the wrong size pieces a 3 week process with refund and pick up the wrong pieces

Furniture is good but the sales process and customer service when they inevitably screw up your order is horrible. If you want to avoid a headache, find furniture elsewhere.

Very easy purchase of mattress with Thomas. Thank you.

Darnell was an exceptional salesperson!!

Brett Sherman was amazing, he was very knowledgeable and easy to work with. He made the process very easy.

Brett was a very helpful salesman. He took his time with me, and really worked to help me find the right recliner to try and relieve the chronic pain in my low back. He was so considerate he even thought about solutions that were also a better fit for my height (I'm 5' 2"). I never thought it would be possible to have a chair where my feet would touch the ground. I highly recommend Brett at Ashley Home Store in Concord for a salesman who treats you like an individual and not a commodity.

Brittany was so nice very patient and very helpful.😍

Had a wonderful experience at the concord store. I had an issue with an online order and they fixed it no fuss no muss. Thank you

No one speaks English you have to have google translate to get an understanding of what they’re saying over the phone that’s if you can get them to answer

Darnell Carter treated me like a Queen. I’m so happy with my items from Ashley Furniture Elder Desiree Rudhing RCP, PFT

The Man was very professional and kind. I'm a person who likes to connect to people and he made me feel very comfortable and at ease with my purchase. Thanks My Ashley furniture Family

Our Salesman Mohammed made the process easy. He doesn’t over sell and won’t bombard you with meaningless conversation.

The salesman was so kind, patient and honest. I appreciate his services... he found the perfect dining room table for our home.

I had worst experience with Ashley Furniture. I purchased dinning table and chairs. It was totally different lots of yellow and black lines on marble I didn’t like it at all When I reported to customer care they send technician to check the table and technician told me that I can see issue is there, I will give me recommendation to give compensation or exchange. When I called Ashley customer care they we can't do anything since Technician said there is nothing wrong with it At least I called them twenty times but no results, I had worst experience with Ashley and I will never buy any furniture from them.be careful about your purchase they will not exchange once it’s delivered

Mike, was helpful and quick to assist with what my needs were. They are professional and do their best to ensure customer satisfaction. I appreciate this in todays climate of more online shopping access.

Thanks very much to Mohammed! We found exactly what we wanted; he was a great help. Very courteous and professional!

I wish if I can give that store 0 star . I buy a dinning table from this store. they show me really nice dinning table at store but when they delivered to my house it was totally different. So I call right away to customer care they said store material is always different than delivery products I said wow . But I didn’t like this table at all after one month everyday they make new excuses finally they sent technician and they said technician said it’s normal. Finally they hardly refused to returned my table. Unfortunately I have to throw this table to garbage . Because this store doesn’t know how to take care of customers they don’t care about your money also . Store manager and their salesman has very nice behavior till you are in store . When you pay and found anything wrong in your product and want to return them see how these people change their behavior. I never seen this kind of horrible service in my life . Very disappointed

This is my second time buying from Ashley but my second time proved to be the worst experience ever! It took almost a YEAR! and until now it is not complete. The staff are not helpful at all and most of the time the blame game is their game face. It is so frustrating that I have to work hard to get all of my furniture delivered...which shouldn't be my responsibility at all!

Was nice to shop with no pressure. We were directed to where the sofas were, we picked one and was on our way. Very nice.

We got the best deal for a living room set. And Mohammad is so helpful from the time we enter the store until we purchased the items.

Friendly and knowledgeable staff, clean and open.

This place is terrible!!! I got the insurance from them and it has been a nightmare. What they tell you that they cover in the store is not the case and when you do put in a claim they do everything they can not to accept it. Then when you try to cancel the insurance they give you a run around. Seems like this company is a fraud, almost everyone is untrained, and very unprofessional. Do NOT USE

Just bought a desk from this store today. We were helped by Darnell! He was incredibly knowledgeable and very helpful. If you're looking for someone who will steer you in the right direction, while being authentic and friendly, Darnell is definitely the person to ask for. Thank you Ashley!

I love this store because of the quality of their items but the staff is horrible. The day I visited there was absolutely no women working and about 9-10 salesmen. The men are very forward, abrupt, and pushy with trying to get sales. When not harassing their customers, they all stand around huddled , just staring for their next prey to walk through the door. I ended up purchasing 1 couch based solely on the price and needed assistance putting it in my car. After bringing my car around to the front, I walked back into the store and asked the gentlemen if he could grab someone to help me. He proceeded to ask me 3 times if I paid for the item and “ who did I give my money too”. Obviously, because me telling him 3 times I paid for it and what service associate helped me , and the couch already being set by the door, wasn’t enough. I’d only recommend this place because of the reputation of their furniture. As far as the staff, steer clear. It would be nice to see women employed in the establishment next time

Malísima calidad compre un set de 14 piezas page $1785 .53 supuestamente en especial uno de los sofás esta roto de la parte de abajo te mandan muy mala calidad. . Por eso no te venden los display porque creo que son los únicos de calidad nunca más comprare en esta mueblería . Además cuando les llamas nadie habla español . Pero en la tienda si tienen latinos que hablan español . Solo para tener clientes latinos . Estoy muy triste de haber comprado en esa tienda es como tirar mi dinero a la basura.👎

Darnell Carter was a joy to work with and helped me pick the perfect couch!! I would highly recommend Ashley Furniture of Concord for your furniture purchases. Thank you again, Darnell!

The worst customer service I have ever seen!! I ordered a dinning room set and was told it was back ordered for a month, They took 6 months to send my furniture that came damaged and they refuse to replace it. I have had 3 different techs come out and I was promised to get a call from a manager to make it right and this has yet to happen! I have been dealing with this issue since June well here we are almost September. And this is only one issue I have been having ..The worst customer service I have ever seen!! I ordered a dinning room set and was told it was back ordered for a month, They took 6 months to send my furniture that came damaged and they refuse to replace it. I have had 3 different techs come out and I was promised to get a call from a manager to make it right and this has yet to happen! I have been dealing with this issue since June well here we are almost September. And this is only one issue I have been having .. 8/25 update .. I replied to the reply below and still have heard nothing !! No attempt to resolve this problem, they only respond to make their selves look good!

We bought a bed and a mattress there. The quality is good. But what was really surprised us is we waited for the delivery just 3 days. Before that we had bought a sofa in Macy's and we were waiting for the delivery the entire month.

I had worst experience with Ashley Furniture. I purchased dinning table and chairs. We rarely use that dinning set still we found couple of bubbles on table. When I reported to customer care they send technician to check the table and technician told me that I can see issue is there, I will give me recommendation to give compensation or exchange. When I called Ashley customer care they we can't do anything since Technician said that is happened due to customer use even since first I putted plastic cover on table to save from any damage. At least I called them twenty times but no results, I had worst experience with Ashley and I will never buy any furniture from them. Thanks

Lovely employees, but a system error took down all the computers. No transactions were possible. I felt bad because they lost a lot of business. But my interactions with employees was fantastic. The store needs serious IT support.

Shop at concord store large inventory and great sales people. Especially Raul.

Go see Vince here, great customer service and treated us very well. Super knowledgeable about all the products and kept us up to date on all of our orders.

Store not bad however not recommend to work with the seller his name is Vince is not professional.

Darnell Carter was amazing. He was patient, knowledgeable, really asked questions to see what we were looking for, gave thoughtful insight for real life scenarios regarding the pieces we were looking at, and made the whole process seamless. Definitely looking forward to working with him in the future on other planned purchases.

Rual at Concord Ashley greeted and assisted us upon arrival. He was polite, kind, never pushy or steering and found all the answers to our questions. He gave us space and time to discuss and shop. It was a good visit and we found what we were looking for. Thank you Rual for such great service!

Am disappointed how difficult it is to get any customer support after making a purchase.

Not my style.staff not helpful at all.waste of time

I found what I wanted, was told that is was in stock. THEN was told I could get it delivered on a certain date. The delivery company confirmed a different date, saying they could not deliver on the date i was promised and had a written approval for. SO, I was able to reschedule with the delivery company, but the sale person either fibbed or was misinformed.

Very curteous staff and professional. Top of the line service given to us. Purchased power lift recliner chair.

This store and staff are very confused. Went back 3 times and ended walking out. I suggest going someplace else as the Manger and staff wasted our time. Never had to work so hard to spend 5k but like I said after delay after delay we ended up leaving. Save time and money and go someplace else. Total disappointment.

Great experience, Raul had amazing customer service, along with everyone there. Awesome selection of furniture to decorate our home!

Waited nearly an hour to get the attention of a salesperson - I was ready with my choice. Two salesmen responded to my call for help, one said I should go on-line to buy piece I wanted: faster and cheaper. He was right, but then site showed that piece was on backlog, 3-5 months to get it. Ready to leave store in frustration. Finally salesperson named Erica, said she’d be happy to help and in 10 minutes, I was done. You’ve got to improve training on the 6 males disguised as salesmen at this location.

Nice style furniture. Give you many ideas to refine your home.

Picked up a few bedroom pieces fairly late on a Sunday with my partner. We were greeted by a very friendly employee named Steve. He immediately made us feel at home, and guided us around the showroom to find the dresser chests and nightstand we were looking for. We took up a LOT of his time, and eventually I realized that we had kept him over an hour past his shift! I'm glad we were able to give this store and Steve the business. He really does take the time to determine what a customer needs, not just what a store might hope to sell you. Good people here, including a manager named David (if I remember correctly). Awaiting delivery on our furniture, so this review only covers the fab service and attention we received in-store.

The sales rep (Darnell) was very knowledgeable concerning Ashley’s merchandise. Additionally, he was very patient in answering all of my questions concerning various products throughout the store. Well done!

Great customer Service by Tom & Dave.They were Kind. Patient,Knowledgeable & Professional.Thank you again for a Great & Affordable Recommendation on a Mattress🙂

I had a very pleasant experience. We weren't sure what kind of rug we wanted but Steven Jewell helped us find what we were looking for and feel great about our purchase. We will be asking for Steve next time we are in.

Brett was professional and knowledgeable; third time purchasing from Ashley and it won’t be the last!

Okay place, is crowded and kind of messy.

Had nothing but problems with my purchase and was not delivered as scheduled even though three calls the day before delivery. No call to say delivery was not coming after waiting for 5 hrs. Will not shop there again

Michael and Thomas were super helpful and a pleasure to work for purchasing a mattress, bedroom set, sofa and recliner!

In store service, & help is great, afterwards if you need service, that’s another matter. So far no follow up on issue with bed after going to store and texting my sales person.

These stores sucks we order a table since November 2021 and they told us that we suppose to get it by end of December than I call by January n they say that it was latte so they told by the of February it's already April and still I haven't received anything and whe i call they told if I want they just refund my money no effort or any apologies for the delay

I ordered a couch Nov 26 2021 the guy said it would be 4-6weeks. It’s now April 21 2022 & still no couch. I’ve contacted every month since the time frame was up & they always say “ estimated time” which is always different. If I knew it would take this long would have never ordered from them.

Vince was great!! Humble, honest, patient, and down to earth.

First the service was impeccable. Vince helped us as soon as we walked into the door. Asked what we were looking for and immediately found exactly what we described and offered comparable alternatives. He was patient with our questions and stayed with us through the entire experience. We are very pleased with the quality of service this location has to offer. The furniture, as well, is top quality and affordable. We are so excited for our free delivery and set up in the next 4 days! I highly highly recommend asking for Vince to help with your next furniture shopping experience.

Good selections, knowledgeable staff and good prices, but the purchase itself needs streamlining. It required a lot of data entry, checking and re-checking, initialing, signatures and even two people to complete. It took forever! We were simply buying a chair - not a house.

Really one of the worst experiences from Ashley. It’s our bad that we have gone to Ashley Concord. Don’t go there if you’re expecting Furniture delivery on time. We have bad experience right from Day 1. When we have visited the store and booked the furniture, the manager and sales person Victoriya have forced us to go with Furniture protection plan and additional cost for Assembly. The furnitures are 20% cheaper online. But, Victoriya and sales manager informed the sofa will be delivered in 4 - 6 weeks (it was 8 - 14 weeks online) and so have paid additional cost for furniture along with furniture protection plan (which i was not interested). Now, it’s already 11 weeks completed and we have been asked to wait for 5 more weeks. We don’t believe that we’ll be getting our sofa after 5 weeks too. Also, their customer care is really poor. Whenever you call, you hear that there are at least 100+ people waiting in the queue. Online customer care also moves things very slowly. You can’t speak with representative unless you’re going to reach the store directly.

We were looking for a couple of bed side tables/draws found some at Ashley but not what we wanted so we passes and got bad vibe from our sales helper.

Their excellent people skills and customer service

Excellent customer service. Muhammed was the sales representative who helped us. He was very patient and he provided all the detailed information that we needed to make an amazing purchase. His supervisor was also very polite and helpful. Really good experience, very much recommended!

My salesman was wonderful and got things done quickly, then we waited about 20 minutes for the manager to okay the transaction. This is too long to wait for a manager who seemed like he was just shuffling papers at another desk.

Good place to find good furniture. I wish it was a bit affordable though.

The staff was very welcoming, understanding, and helpful while choosing what I wanted to purchase.

We were looking for two new recliners and went to two Ashley stores, one in Dublin, CA and the other in Concord, CA. Found them at Askley store in Concord store. Great salesman Mike took care of us. Ended up after going round the store found the recliner I loved and bought two, one for my husband and one for me. lWas delivered yesterday on 2/23/2022, great guys; also. Love our chairs, will definitely go back to Ashley for more products. Thank You,

Ashley is a lovely store with beautiful furniture and accessories.I was delighted to be able to order the four chairs I needed for the kitchen. The only problem is that they cannot be delivered for about four months. Deliveries are delayed everywhere so it's not just there.Two very nice associates placed the order. I highly recommend this store.

Friendly, helpful salesperson. We found the product we were looking for.

I had a perfect buying experience thanks to my salesperson (Avangeline Balingit ). I will without a doubt shop there again.

The whole staff was amazing! I walked in 1 hour before and they still spent time with me picturing, deciding the look for my new home! Again I will be coming back for more furniture. They even price matched me! 😀

Doubled the price of everything and then had a 50% off sale? 🤷🏽‍♂️

Vinny was excellent and great customer service

Great experience. Our sales person was very attentive to our specific needs. We purchased everything we needed and couldn't be happier. Would definitely recommend this location.

Got there with an idea of what I wanted and was able to sit on the chairs to find out I need an electric recliner instead of a manual. The lovely associate walked the whole store as I limped along behind. Found an exceptional deal saving $1000. She was also able to assist in referring me to a hauler that picked it up from the store and delivered it and set it up for me. I couldn't of asked for more.

Moe Norouzi was very helpful and understanding of our needs. I would return to Ashley Furniture becasue of Moe Norouze outstanding service.

Great selection of couches to pick from in different colors, fabrics and styles. The staff is very friendly, not pushy and is great about answering any questions.

Worst experience ever, make sure you know what your purchasing. Also there's no returns, they will charge you without your consent.

Biggest ripoff ever we bought bedroom furniture the railing for the top dresser drawer fell off. They refused to fix it. The warranty is garbage the people like used car salesmen. Furniture is now 3 years old and falling apart.

Great Service

So appreciate the black Friday sale price on Veterans day. Can't wait for delivery in time for Christmas.

Not even sure where to start. Went and bought a couch on labor day, was informed there would be a wait. Understood. Was then told our new couch would be delivered to our on Nov 9th, only to be told that our couch would not be in the warehouse until the 27th, and now I cannot even get any customer service person to answer messages or phone to get an update on my delivery. Went back because husband and I loved our bedroom set. And our Television stand. I wanted a new couch before the holidays. Even with wait times, this is ridiculous.

Very attentive! Helped me find exactly what I needed!

Very good experience. Staff paid attention to my needs and were very helpful in selecting the right furniture for my new townhome!

Vince was the best!!! He was amazing and made my furniture shopping experience awesome. I drove farther to this store just to work with him. Best customer service!!

Found some beautiful living room furniture, the employees were very professional and helpful! They were fast on finding out availability. I would buy again from Ashley’s.

great customer service, friendly and helpful. Thank you Mohammed and Michael.

Nice staff. Excellent selection.

No pressure, great sales people, great product

I placed my order on July 23 2021 at 11:56, it is October 12 and have only received a partial order waiting on 3 pieces the footboard storage drawers and mirror. I highly recommend that you go somewhere else and you can probably save money and get it sooner had a delivery for October 16th and they just called to postpone it till October 23rd...this is getting so frustrated I wish I never bought a bed from Ashley.

Trying to speak with a person is a test of patience. You're on hold waiting for 20-25 minutes. Can't contact your store directly. Website Ask Ashley doesn't respond. And when your call finally connects, they hang up on you.....not just once but 3 times my call was "disconnected" accidentally. Got my sale reps direct phone number and she never answers or calls me back. Extremely unhappy. One order should have delivered on 9/28. It's 10/16 and no delivery yet. One order was supposed to deliver mid-October. Trying to find out status - on-line nor automated phone service can find my orders. Not worth the savings. I've been trying to contact them for 6 days.

Love the sale got what I needed

The salesman was really friendly and efficient. Not at all pushy.

I've been to many furniture stores and this is the place to shop! Nice furniture at a reasonable price! I've experienced good customer service as well! The salesmen were helpful and patient. I didn't feel rushed or talked into anything I didn't want! Thank you Vince and Muhammad for your great customer service!

Great deals!

Vincent was absolutely wonderful. His follow up and follow through was outstanding. I love my couch! Because of Vincent, I'm looking to buy a complete bedroom set. His caring and customer service comes right from the heart. I wish more sales associates would have his qualities along with his expertise.

Michael was very helpful and the buying experience was easy. The reason for 3 stars is because set up was horrible. We are missing a leg under the entertainment center, the shelf was installed crooked and the backing was never attached. We love the piece, but it’s so disappointing to have a piece we can’t fully enjoy. Now we have to go through a whole process to get the parts and have a technician come out. Super bummed!

1st time i worked with Alex and he is really good at what he does. i would give him 6 stars if i could. my wife and i got furniture for our bedroom and he got us what we needed, delivered and within our budget all grade A. Went back for the 2nd time because my wife sent me to look for a bedroom for our daughter. this time worked with Vincent and i had the complete opposite experience. i was dissapointed with his interactions with his customers. He is aloof and talks for a long time about something i didn't understand relevance on. He didn't get to know me and what i was looking for and wanted to see a sale. I left and will be taking my business elsewhere.

Vincent went out of his way to make sure I got the tables I needed to match the couch and chair i bought from Ashley. He also followed up with me about my delivery. Vincent provided excellent customer service and genuinely cares about his customers needs.

Not a place to go unless you want to start an arguement with your bf. My bf and I walked in Saturday after lunch and no one greeted us until my bf and I went opposite direction then Vince said hi and told me he would be my salesman. When he found out I wasn’t shopping alone and had my bf with me he was rude to my bf.

Not impressed with selection. Also overpriced.

I would never go back to this place. We shopped at living spaces and our experience has been great. We bought a new house and thinking about furnitures from Ashley but since we experienced a depressing situation, we decided not to go back to Ashley anymore. Please review my posting together with all the pictures from Ashley terrible quality furnitures, bad delivery with scratches, and wrong items delivered multiple times. I decided to write a review again because we purchased furniture protection plan. However this is what happened; I called them on November 12, 2021 to schedule a tech or representative to check or repair my furniture that have scratches from very beginning of delivery and foam issue from my recliner. They scheduled me November 27, 2021 and nobody show up and call me anything. I’ve been calling Ashley but nobody answer my call especially Ashley store in concord. Now we’re stuck with junk furniture and $4000 more to pay. I don’t know what to do, maybe call California state department of consumer services or atty general’s office to report? Please let me know what to do.

We really liked working with Matt, We had our 2 kids (4yr, and 2 yr old) and he was patient and easy going. He was not pressuring us to buy anything in particular and also told us the other options for payments if we needed to finance it. He also told us about price matching with online sales for some pieces that are from the Ashley home website. We needed to make sure all the pieces would fit in our Livingroom, so we came back a few days later. Matt was not there, but we where able to speak to him on the phone and he told us to go ahead with the purchase even though he was not there. We where helped by Jo Le, he was awesome as well. He did the price match we where looking for and also compared the price for online sale vs on site sale. He finished the transaction quickly and set up an acceptable time table for delivery and assembly. All and all a great experience, thanks!!!

order my bedroom set online, wait more than 1 month, but when they brought it a piece of my bed was missing, so I had to wait more than a week for them to bring it and they installed it super bad, I added a photo.

The sales representative went out of his way to provide us with excellent service. He was outstanding with the explanations of everything and a patience for us to make our decision. And he give us an good price for our purchase.

Store only cares for sales I’ve been waiting on a refund for 2 months I’ve called multiple times and was told twice the my order was cancelled but my refund was NOT processed. This store is basically a store that will steal your money if you let , without my checking up on my refund process I would have never been paid I’m actually still waiting now for my refund.

Customer service was excellent. Found exactly what we were looking for with the help of a very knowledgeable customer service representative.

Nice people working there they are helping what you need and take they’re time no matter if you spend a lot of money or little thank so much

My experience was amazing! Vince was very friendly and knowledgeable. Thank you so much!

Mike L. Was very helpful and a nice guy. He helped us navigate to store to find what we were looking for. He remained nearby to answer any questions but did not put on any sales pressure. The prices were great, got there on a 50% off sale. Being delivered in a week. Will shop here again.

The help was great no pressure didn't have what I wanted prices went up the sale went away the day before $400 more needless to say we didn't buy anything

Just bought a second occasional chair in last couple of months, this one a recliner. I’ve found the salespeople fab, wide selection, great prices. Delivery great and they have their own warranty program, not a 3rd party that tries to deny everything. Just bought more stuff, great selection, service & price. Shoutout to Salesperson Vince ✅.

I just ordered a sofa and coffee tables. Alex the sales associate did a great job! I’m so excited it will be delivered next week.

Horrible place to buy furniture or anything from! We waited almost 3 months for our furniture and then we get the wrong color and wrong design delivered! After calling the store and complaining about this, we get told that the color we want is not available which to me was very rude because we ordered the color in store! This store has messed up our orders not once but 3 times! Never again to shop from here. We ended up canceling our order and now have to reach again. So inconvenient and the workers are not apologetic or anything. Horrible horrible place!

I got immediate assistance. I was shown the items that I was looking for, The number of options were very nice. After some discussion, I bought what I needed. The delivery date is what I was looking for. Great customer service.

Mo was great, and so helpful when we had questions and helping us decide on the items we purchased.

Worse worse worse ever plz don’t waste your time with Ashley, they great you well but when you make purchases they didn’t even answer your call. I purchased two months ago and still calling for delivery and the delivery dates changing and changing.

Great customer experience. Wonderful assortment of traditional and modern furniture. So glad we visited. Mike helped us kit out our living room and dining room. He is the best!!!

Did not get sales pressure and when I finally was ready to purchase, Thalia was all business and got it done

Fantastic service & very knowledgeable. Extremely helpful,professional & gave excellent service.Matt is the go to associate.

We stopped into Ashley HomeStore in Concord, CA just to look around for a coffee table and matching lamp tables. To our surprise, they had exactly what we were looking for, and it was on sale at 50% off! So, of course we bought it. The salesman, Mohamed, was very cordial and helpful, It was a very good experience!

If you're looking for Quality furniture that really looks nice Ashley's is not the place they are extremely overpriced for bottom Quality furniture that doesn't last the moneys that you spend there at Ashley you can get Quality furniture name brand so I highly suggest shop around do your research Google companies their products or even the furniture manufacturer and then find out where they distribute but Ashley is definitely overpriced

My dining room table, bench and chair are broken and I’ve only owned it for 1 1/2 years. I paid for a warranty. Nobody responds through email. I called Ashley and they told me to give them 2 weeks. It’s been 5 weeks and nobody still has gotten back to me. I would not recommend getting their products or wasting your money on a warranty.

Beware! Here are some of the things to keep in mind when buying from Ashley Furniture 1. They are not customer first. They will say whatever you want you to hear, so you can buy from them. Once you sign your life away, you will no longer be special to them 2. Special offers from mattress do not apply at Ashley furniture. For example, temper pedic has a 30 days comfort care. If you do not like your mattress after 30 days, you are able to return or exchange it. If you buy temper pedic directly from Ashley furniture, that comfort care will no longer apply. They will give you the run around until you go away. If you call customer service, they will say that you can return it. But once you open a case, it will get denied for whatever reason 3. Everything in Ashley furniture is not refundable. Once you sign you life away upon receiving the items, that’s it. No refunds. You want to exchange it, forget about it 4. Customer service is a joke. If you have any issues, they will give you the run around! They will tell you to call customer service and deal with corporate. They will pretend to help you, but will never ever call you back. What’s corporate number??? They will never give it to you!!! You will be jumping between the the store and online customer services!!! No one wants to help you!!! They said they will email corporate for you? Ya right! They are just pretending to help you! 5. Sales. There is always sales going on. Do not be pressure to buy the furnitures right away 6. Do your research! The salesman will feed you lies upon lies!!!!! As nothing is written in paper, the blame will fall back upon your own shoulders. Do not believe whatever they say!!! They will tell you whatever you want, just so you can buy it!!! 7. Ashley furniture stores are independently own. If Ashley furniture corporation has one type of promotion, it will not Apply to all stores!!!!! For example, Ashley furniture customer service is located in Florida which is on the eastern side of the US. Whatever rules Ashley furniture has on the eastern side of the US will not Apply to the western side of the US!!! Like? Are we two different counties??? Why do we only have customer services only on the eastern side??? What about the western side who needs help??? 8. Discounts. If you buy a mattress from Ashley furniture to get more discounts on your furniture??? Well, guess what!!! That voids all the potential warranty you may have. Again, this will not be written down but an excused they will tell you. It’s a silently agreement between you and Ashley furniture! 9. Delivery. Do not buy anything if they are not in stock. Due to covid, that out of stock item will take 3 months to arrive. Will they keep you updated? No! They will never ever be the first one to call!! They will let you call them first before they give you the run around. But wait, we have been in the pandemic for over a year? Why haven’t they gotten their act together? 10. Warranty. Don’t even bother in purchasing it. It doesn’t do anything!!!! 11. Research. Look up their stores on Facebook, Yelp, google, etc!!! Read about the stores before buying from Ashley furnitures!!! 12. Sales representative. They will pretend to be your best friend. They will pretend to help you. But they are only after that fat bonuses you gave them after you sign your life away

I was in snd out in 45 minutes. Found a new chair and purchased. Erica was great

Great customer service. Great selection. Great value.

Matt singlehandedly made this a five-star experience. He knows his business, and is remarkably professional. I'm grateful to him for his time and energy. Otherwise, in all honesty, buying furniture here feels like buying a used car. You're greeted by somebody who wants to follow you around and remind you that everything is on sale. Minutes after wiping off that snake oil, you find something you like, only to realize there is no one - anywhere - to actually help you. So you stroll around some more, and if you're really lucky, you find Matt. At that, pricing is a mystery. Even when it's not. The manager, off somewhere in the distance, has to approve the sales price (which bears no resemblance to the online price), and the delivery price (you don't want the free delivery, because if it's damaged *you* have to drive to Lathrop), and the warranty price (which, somehow makes the entire price cheaper than it would be without it). All of this takes time. Too much time. And too much pain. As I paid, I wasn't quite sure if I was getting furniture or a '78 Pacer. I'm glad we found stuff (loveseat and ottoman) we like. I can't imagine what the transaction would've been like if we hadn't lucked across Matt. I'll be really glad when it gets delivered and we can start using it. And I hope I don't have to do this again for at least a few years.

It was a great experience, the sales associate was Great , Darnel . He was very patient and Knowledgeable!!!!

My experience @ Ashley HomeStore was great, however, it has been almost a month and one item haven't arrived.

I went in March with a dining table and a sofa they promised me that the table and sofa would arrive until April 17th so I bought with them there instead of another store, my table only arrived on April 26th and sofa until today did not arrive . result i do not trust the word of this store ever again , i am very disappointed every time i call there is a different date i will cancel my order .! Wait 3 months 😢

sales person was great, but delivery service not so great. I was suppose to receive my thing today. I called for an update and I was told that I would get my delivery on July 15th, something to do with the items not making it onto the delivery truck. Now I i have to wait an entire month because they made an error. not to mention that the person that on the phone was supper rude.

DO NOT BUY BEDS HERE! Staff is great nothing bad to say about the staff. They're all so nice and helpful, just whatever you do buy anything but a bed.

Perfect store.

This review is based on Matt. He was extremely busy helping others and was still able to get back to help me and my wife with getting a living room set for the Memorial day sale. Price was good and he tried to make us get an even better deal but the manager wouldn't budge. Not mad at that but Matt went above and beyond to help us save on delivery by helping us load a rental truck we got before the store closed. At the end of the day he helped us sort and load everything in the truck rental and we were able to get everything the same day. This guys deserves all the stars for the great customer service. Thanks again Matt.

Been waiting 2 months for delivery of furniture that salesperson said was in stock. Every time the warehouse calls they give a different reason why it can’t be delivered. We have furnished our whole house through Ashley but will never buy anything from here again. They won’t even compensate us the delivery fee for all of their inconvenience. If you need furniture within a reasonable time I recommend going somewhere else

Worst experience. Went to store and inquired about dining table and chairs, rep told us it will be $1700. Later finalized order and total came upto 2600+, rep said earlier he forgot to add item worth of 900. We thought it may happen np and we ordered it. After 1.5 week received partial delivery and guys while delivering drop items on ground from truck. Reported while they were there and promised to pick replace stuff in 2 days. Nobdy came for it, went back to store and again promised to wait 2 more days. Remaining partial delivery promised in writing by 25may. Nothing happened. Went back to store on 28th and requested status. Girl on desk said she is getting lot of complaints and quitted the job and delivery will be after a month and she can’t do anything about it. Manager came in asked to cancel order and to pick stuff. He had no regret of losing customer no apologies for all mess and time waste. Cancelled order and now waiting for $3000+total including warranty.

Darnell helped us find the perfect couch. He was friendly and made the process easy!

Delivery was late and when it was delivered it was missing parts.

If I could give them a 0 I would have. I ordered a couch in early February and I was given a delivery date of end of March. Going into the end of May now and I just got a 6th phone call delaying the delivery till June 9th. I am going back to the store to get my money back. The customer service is horrible and when you call you can't even talk to the store. The operator tells you that you must go into the store. DON'T WASTE YOUR TIME OR MONEY WITH ASHLEY FURNITURE!

I ordered 2 furniture items and they got delivered in bad conditons!!! It was expensive furniture and to showed up at home like crap.Its very frustruating.I think living spaces is much better!! Too bad theres one around my area

Awful delivery service. 1st delivery time was cancelled due to “truck issues”. Second time the window was between 3pm and 7pm. At 9pm I get a phone call that the truck was arriving in 10min. 30 minutes later, that is 9:30pm, no show and even a phone call. Tried to contact delivery service and voice mail full. Aside that I need the furniture is very frustrating, I had work commitments that I cancelled to wait for this delivery. So no furniture has been delivered yet.

Delivery can take forever!! Veryyy bad decisions to buy from ashly. Every month one more month they will increase. Veryy bad .

We had a positive experience. Xavier was great. Knowledgeable but not too pushy.

It's amazing I was able to find the stuff that I wanted and it was half price great friendly the staff

Sale representative was knowledgeable, patient, and give us time to look around. Just the two people that were by the door didn’t even say “thank you” or “have a good day” but other then say. Experience was pleasant and a happy customer.

My furniture shopping went smoothly and got the best pricing for the items I wanted to purchase. Mays, a sales associate at Ashley furniture, was very helpful in showing the furniture in the showroom and not pushy in my shopping. The sales promotion was a bonus in addition to the already discounted price of the furniture set I purchased. I recommend Ashley Home Store for furniture shopping.

I had a great experience at the Ashley Home Store in Concord, CA. I had the pleasure to work with both Xavier and Taylor, both of whom are great salespeople and take the time to understand your needs and get you all the info you need on any piece of furniture in the store. They walked us through pricing and dimensions on multiple couches and stuck with us until we found one that was in stock and could be delivered on the day we needed it. I would highly recommend this location. Go ask for Xavier or Taylor and they will take care of you.

Allot of Hidden fees.. Furniture doesn't arrive on delivery date... Much later.. Asked for reimbursement.. Now, unable to compensate or negotiate.

Mo, Jeff and cashier staff made Ken and my transaction easy, fun and well worth the time spent in the store. We will be returning for future purchases!

Bad experience for first time shopper. I ordered dining set with 6 chairs and 1 couch. When I received the delivery only dining table delivered and only 4 chairs came instead 6 chairs that I ordered. No couch received. Contacted Ashley, no help at all to resolve the issues. Local store never pick up their phone and call center wasn't able to help. No communication whatsoever. No status or update.. Had to go down the store to check the status and decided to cancel the couch.

Sales people were very welcoming and polite and helpful,was a very good experience

Prices were higher than what was posted on their website, but the store manager matched the online price and discounted a mattress to complete the sale. Very knowledgeable and easy to work with.

Matt is very helpful, professional, knowledgeable and respectful to his clients.

Great service and great price. Found a gorgeous bed with awesome storage.

Good customer service. Didn't have what I was looking for.

Horrible customer service. Sales rep was unhelpful when I asked about my delivery date. I had to call them more than 10 times to get my couch safely delivered. I will not be coming back, will tell my family and friends to avoid this place. STAY AWAY! nightmare

Superbly awesome!

Wednesday, March 31, 2021, I walked into Ashley Home Store just to look around instead a really nice salesperson Mr. Darnell Carter greeted me at the door as me did I have an appointment I said no decide to pop in, I wanted to look around and Mr. Carter took me under his wing and showed me leadership, motivation and most of all integrity which I appreciated. I told him have no furniture tired of sleeping on an air mattress. I knew I need a kitchen table with two chairs, black sofa favorite, bed frames with drawer, mattress that elevated especially when you watch television, plus I know this mattress would give me wonderful fabulous sleep which is important, small chest drawer and a really nice bright colorful rugged. Mr. Carter had patience, very well knowledge of the product, walk me through the whole store made sure I knew all furniture worked sat down type the invoice I really appreciate the customer service I receive today thank you. Kudos go to Ashley Home Store in Concord shoutout to Mr. Darnell Carter will be able to assist you.

Staff is always accommodating and friendly.

Was at Ashley last Sunday and bought a bedroom set for our grandson with the capable help of Tanya Blanck. We are doing new carpet in our bedrooms and decided to give Tanya another visit today and once again was extremely happy with the service that we got from her and other associates.

The staff was friendly, knowledgeable, and the process was very efficient. They have great pricing on quality product. Very pleased.

We got what we came for and didn't over pay.

Purchased a complete suite of furniture to include living room, great room, dining room, and office. Worked with Mike who was a pleasure to deal with. Not pushy at all, answered questions for us via phone as we pondered our purchase, and had all of our paperwork ready when we arrived to finalize the deal. We purchase from Ashley because of the cost to quality comparison. No complaints.

My sales person gave us all the time we needed. We left to check out another store and came back. Good prices. Delivery will be in 8 days

My sales representative (Arzhonnie) was very helpful. He was also very professional and knowledgeable.