Ashley HomeStore Concord, CA 94520

Great customer experience. Wonderful assortment of traditional and modern furniture. So glad we visited. Mike helped us kit out our living room and dining room. He is the best!!!

Did not get sales pressure and when I finally was ready to purchase, Thalia was all business and got it done

Fantastic service & very knowledgeable. Extremely helpful,professional & gave excellent service.Matt is the go to associate.

We stopped into Ashley HomeStore in Concord, CA just to look around for a coffee table and matching lamp tables. To our surprise, they had exactly what we were looking for, and it was on sale at 50% off! So, of course we bought it. The salesman, Mohamed, was very cordial and helpful, It was a very good experience!

Little busy, but very friendly people and great deals for the 4th. Thank you Mr. Thomas for your professionalism and assistance.

I was in snd out in 45 minutes. Found a new chair and purchased. Erica was great

Great customer service. Great selection. Great value.

Matt singlehandedly made this a five-star experience. He knows his business, and is remarkably professional. I'm grateful to him for his time and energy. Otherwise, in all honesty, buying furniture here feels like buying a used car. You're greeted by somebody who wants to follow you around and remind you that everything is on sale. Minutes after wiping off that snake oil, you find something you like, only to realize there is no one - anywhere - to actually help you. So you stroll around some more, and if you're really lucky, you find Matt. At that, pricing is a mystery. Even when it's not. The manager, off somewhere in the distance, has to approve the sales price (which bears no resemblance to the online price), and the delivery price (you don't want the free delivery, because if it's damaged *you* have to drive to Lathrop), and the warranty price (which, somehow makes the entire price cheaper than it would be without it). All of this takes time. Too much time. And too much pain. As I paid, I wasn't quite sure if I was getting furniture or a '78 Pacer. I'm glad we found stuff (loveseat and ottoman) we like. I can't imagine what the transaction would've been like if we hadn't lucked across Matt. I'll be really glad when it gets delivered and we can start using it. And I hope I don't have to do this again for at least a few years.

It was a great experience, the sales associate was Great , Darnel . He was very patient and Knowledgeable!!!!

My experience @ Ashley HomeStore was great, however, it has been almost a month and one item haven't arrived.

Worse worse worse ever plz don’t waste your time with Ashley, they great you well but when you make purchases they didn’t even answer your call. I purchased two months ago and still calling for delivery and the delivery dates changing and changing.

If you're looking for Quality furniture that really looks nice Ashley's is not the place they are extremely overpriced for bottom Quality furniture that doesn't last the moneys that you spend there at Ashley you can get Quality furniture name brand so I highly suggest shop around do your research Google companies their products or even the furniture manufacturer and then find out where they distribute but Ashley is definitely overpriced

My dining room table, bench and chair are broken and I’ve only owned it for 1 1/2 years. I paid for a warranty. Nobody responds through email. I called Ashley and they told me to give them 2 weeks. It’s been 5 weeks and nobody still has gotten back to me. I would not recommend getting their products or wasting your money on a warranty.

Beware! Here are some of the things to keep in mind when buying from Ashley Furniture 1. They are not customer first. They will say whatever you want you to hear, so you can buy from them. Once you sign your life away, you will no longer be special to them 2. Special offers from mattress do not apply at Ashley furniture. For example, temper pedic has a 30 days comfort care. If you do not like your mattress after 30 days, you are able to return or exchange it. If you buy temper pedic directly from Ashley furniture, that comfort care will no longer apply. They will give you the run around until you go away. If you call customer service, they will say that you can return it. But once you open a case, it will get denied for whatever reason 3. Everything in Ashley furniture is not refundable. Once you sign you life away upon receiving the items, that’s it. No refunds. You want to exchange it, forget about it 4. Customer service is a joke. If you have any issues, they will give you the run around! They will tell you to call customer service and deal with corporate. They will pretend to help you, but will never ever call you back. What’s corporate number??? They will never give it to you!!! You will be jumping between the the store and online customer services!!! No one wants to help you!!! They said they will email corporate for you? Ya right! They are just pretending to help you! 5. Sales. There is always sales going on. Do not be pressure to buy the furnitures right away 6. Do your research! The salesman will feed you lies upon lies!!!!! As nothing is written in paper, the blame will fall back upon your own shoulders. Do not believe whatever they say!!! They will tell you whatever you want, just so you can buy it!!! 7. Ashley furniture stores are independently own. If Ashley furniture corporation has one type of promotion, it will not Apply to all stores!!!!! For example, Ashley furniture customer service is located in Florida which is on the eastern side of the US. Whatever rules Ashley furniture has on the eastern side of the US will not Apply to the western side of the US!!! Like? Are we two different counties??? Why do we only have customer services only on the eastern side??? What about the western side who needs help??? 8. Discounts. If you buy a mattress from Ashley furniture to get more discounts on your furniture??? Well, guess what!!! That voids all the potential warranty you may have. Again, this will not be written down but an excused they will tell you. It’s a silently agreement between you and Ashley furniture! 9. Delivery. Do not buy anything if they are not in stock. Due to covid, that out of stock item will take 3 months to arrive. Will they keep you updated? No! They will never ever be the first one to call!! They will let you call them first before they give you the run around. But wait, we have been in the pandemic for over a year? Why haven’t they gotten their act together? 10. Warranty. Don’t even bother in purchasing it. It doesn’t do anything!!!! 11. Research. Look up their stores on Facebook, Yelp, google, etc!!! Read about the stores before buying from Ashley furnitures!!! 12. Sales representative. They will pretend to be your best friend. They will pretend to help you. But they are only after that fat bonuses you gave them after you sign your life away

Been waiting 2 months for delivery of furniture that salesperson said was in stock. Every time the warehouse calls they give a different reason why it can’t be delivered. We have furnished our whole house through Ashley but will never buy anything from here again. They won’t even compensate us the delivery fee for all of their inconvenience. If you need furniture within a reasonable time I recommend going somewhere else

I went in March with a dining table and a sofa they promised me that the table and sofa would arrive until April 17th so I bought with them there instead of another store, my table only arrived on April 26th and sofa until today did not arrive . result i do not trust the word of this store ever again , i am very disappointed every time i call there is a different date i will cancel my order .! Wait 3 months 😢