Ashley HomeStore Concord, CA 94520

Jeff was very helpful and got us exactly what we needed. He had an awesome personality and was a joy to be around. If I come back for anything else in the future I will definitely ask for him. I love the couch, table with chairs, barstools, and wall art that I purchased. They are all beautiful and I can’t wait to see them in our home when they arrive.

Mike was great! Thank you for all your help. Anis is a wealth of information and his team loves him.

The couches looked so gorgeous and felt comfy too, but after 30 min of walking and looking around, nobody greeted us or offered to help us. I've literally seen 5 employees on the floor, who even gave eye contact to us, but looked as if they didn't want to help because they looked away or walked away. Heck, the guy who manned the sanitation station at the entrance didn't even say hi, just stared at us rudely. We were so ready to buy this $1800 sofa, but with customer service like that, it makes me think they don't care and will give a terrible experience in the process. First and last time I've ever going to "Ashley HomeStore."

Love my couch 🛋.... 1 month delivery but heyyyyyy covid 19... lol... cant wait...

I had to wait for 4hr after I made my decision on my purchase. The salesman couldn’t get anything right after he told me I would get free delivery and I didn’t he said the bedroom set I pick out. I could up the mattress and receive a $700 credit towards a better bed and I didn’t.

Mike was a great help in answering all our questions regarding our furniture purchase and warranty. Will visit Ashley again and mike at the Concord Store location.

Nice furniture with great prices and friendly service!

I visited the Ashley homestore in concord during Labor Day weekend and Mike L helped us out. He was super friendly and informative without being too pushy. I ended up purchasing a dining room table and will likely go back for more items.

Great service, selection and prices!

Satisfied Customer..Ashley has a variety options and selection of furniture that fits your needs and customer service are superb! definitely buy again.

If I had the option to give Ashley no stars, then I would do it. Your service is horrible. There was so many mistakes on our delivery and our furniture was damaged!!!!! We bought a bed and the side rails of the bed was not delivered so we had to put our mattress on the floor and sleep on the ground for a month. I will NEVER shop at Ashley again and I will let my family and friends know not to shop there.

Excellent And professional service even during this pandemic!

We happy with the selection and service but disappointed with the constant delay in delivery.

I love the way they give you freedom to browse & reflect. I enjoy spending my money with a smile & they made my purchasing comfortable and pleasurable. I love shopping at Ashely Furniture

Really nice helpful salesman, many choices, good experience!

I waited a week and a half to make this review because I wanted to be fair. My husband and I shopped at the Concord store (August 14th) because I heard it was the bigger show room (should have checked reviews first). We are planning to replace our small sectional and needed an unusual size. We met a salesman Mike who turned us over to David. Both were nice. We found a beautiful sectional, yet were concerned with the size as our measurements didn't add up. We were told to go ahead and place the order but to call if the size did not fit. We found it too large and looked online at Ashley's to find one that would. The next morning, August 15th, we called to cancel the order as instructed and were told the salesman wasn't in and that the supervisor would have to be notified first (go figure). We were told we would get a call back from a salesman. I called back before closing and was told by yet another agent there was no cancellation, but it would be done. I asked for a confirmation email and was told the salesman would call with a case number (go figure). No one called until August 16th after we called and left another message. We received a call from David and was told he would look for the one we found on line and assist with that one if available, but would make sure we got our refund as the sofa we found online was not available. I asked for the case number for the cancellation and was given the number. David said he would call back the next day because he was with another customer and things were busy. No problem. The issue is I have not received a call back, and since August 16th, I have been unable to do anything but leave messages about my refund of over $1900 (that was a promotional 50% off) and to be told by a machine that I would receive a call back within 24-48 hours, or I would get transferred to a call center after being on hold for 15 minutes. Well, when I get my money back it will not be spent at this showroom...perhaps it is due to COVID-19 because how difficult is this to do (go figure).

Terry the store manager is excellent! If you are looking for new furnituce I highly recommend a visit to Ashley Furniture.

I worked with Jeff and he great to work with. Showed me to the section i was needed and just let us browse and check stuff out. When i was ready to purchase, he took care of us and was great to talk to. Furniture is one of those things that is better to shop in person and the experience i had was great.

Still waiting for my couch to come in. It’s been 2 months so far..