Ashley HomeStore Dublin, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
We had never been in Ashley Home Store, but decided to go in and look for a recliner for my Dad. The store was busy due to it being Labor Day weekend, but we were still greeted and checked on by associates. In the end we purchased an entire new family room set because the quality is fantastic, the deals were great and the service was extremely helpful. Satisfied customer. We will definitely go back!
Ahley turned out to be an all shop stop for us for our house hold furniture including bedroom/dining/living room. Great choices and the quality of material was good and to top we got nice discounts. Special thanks to Jeff/Kin who was very helpful to show around and help in selection. Thanks.
Wayne and Chris provided excellent customer service!! I came to window shop and compare prices but they ended up giving me a deal way better than I expected.
Very helpful. To the point which I like and great selection of furniture.
Great selection but prices are a problem. One has to negotiate with them to get a better pricing. Feels like you are at a car dealership.
The store is beautiful, the sales person was great... but that's where it all fell apart. They gave me a delivery date of September 11 but said I would hear from them the day before. When I didn't hear anything, I called, was on hold for over an hour, just to be told that my furniture was delayed by 2 weeks. A The person who answered my call told me that part of my furniture was in the warehouse and they could deliver it a week later, the bedframe, but the part that holds the mattress wasn't there yet. Why would you offer me my bedframe when the parts to hold up the mattress are not there?? No one ever called me and said anything. I already got rid of my old furniture, so I'm stuck in an empty house for 3 weeks. I have been trying to get back in touch with the store to make sure that my furniture will be delivered on the new date of September 26 but I can't stay on hold for hours... I feel like the store is good making the sale but don't care what happens to you after that. The sell the dream, the customer deals with the nightmare. I would have canceled my order had I not got rid of my old furniture. I will never shop at Ashley furniture again.
The first time I came here, i was pleasantly surprised after reading the reviews. I ordered a few items and they all came as promised. The second time, I ordered four pieces. My sales person, Marryem, took off and didn't come back to me. First red flag. I still got her to help place my order despite her being distracted by the other people she could get commission from. She told me she was going to give me more of a discount than the sales price. Never got it. First delivery date came and went and I had no follow up. I texted her and called her. No response. Somehow, I got a hold of another live person and he told me the new delivery would be last Monday...no furniture. Now I'm calling, texting, and getting online to get a credit, call Marryem out for her lousy service, and get a new date for delivery. Their online system is not efficient as you are on hold forever and then you get disconnected. I will be in the store this weekend to get answers and my money back.
We are shopping for recliners and we heard Ashley quality is good. We stopped at our nearby store and they had 50%store wide sale. Recliner we liked was quoted 2500$ and after the discount they said 1300$ + delivery. Delivery takes 2 weeks. When we came home and checked online. The price was 1500$ for the same piece with 2 weeks delivery time. So these 50% sale are fake and eyewash. When checked with online assistance they said thats how the licensing works. I can understand a diff of 200$ between store and online. But 1000$ increasing price and then lowering .. Not fair
Thia was my first time and it was th eff worst! The store salesmansyarted working with me and then just left me to go work with someone that was not of my race! Never again!@
If I could give this place 0 stars, I would. They cannot be bothered to answer the phone and I've been waiting almost 5 weeks now to get a hold of the store manager after having a terrible delivery experience and received broken furniture as well. Opened a case with thier central support and that was open for 3 weeks before they attempted to just ship out new items instead of calling me back about my poor delivery that I want my money back for. I've talked to now 3 people at the store that promise the manager Chris will call me back but it's been 3 weeks since then and they have not answered the phone even after calling 9 times in a row! How understaffed can you be?! when I last went to the store there was a dozen people standing around and bothering me when I was trying to pick out items. I'll never shop here again that's for sure.
I had the worse experience with my order placed back in March. The sales person and service received at the Dublin store was great. But committing to delivering my furniture was a whole different story. At time of order, I was told there were some delays going and should expect the delivery by May the latest. ok, fine after that, I was promised order was going to be delivered by June, then it was moved to July, then moved to August, apparently due to a couple of items still not been in stock. All would it have been okay, but why not be upfront to the customer, don't promise what will not happen, and customer service should advise reason, if the delivery dates stated are tentative then say it, and relate to the customer the reason for the delay. I had to be the one reaching out for delivery status. I have been a client of Ashley this has not been my first order, but for now, It will be. I cancelled the order, and will not consider buying again from Ashley.
I canceled a order however they still charged me for it
These people have the worst Customer service ever. It's been now about 4 months since I bought my furniture and they have not been able to fix the bed and yet they have been attempted 3 times with the wrong parts. Avoid this store.
Dear Sir, I went back to Ashley to purchase a cot that cost that nearly cost me $1800. First - the delivery is so late, falling by more than 2 weeks after their initially promised date. Second, the box spring gives up within a week of purchase. Third, their customer care does not want to replace the faulty product, but would want to "REPAIR it" - common I did not purchase a $1800 product to not be treated as a new one, but as an old one to REPAIR it? The reason given was though the product was faulty within a week, they should have been told within a week itself - it is just around 20 days now when I am reporting it. Fourth, their expectation is that the customer needs to inform within a week, but their technician would inspect the product after 20 days - that is the earliest that they can have this happen - what a standard for customer servie this escalation manager has set here. Fifth, I did not trust this conversation from Ashley and wanted them to send a written communication, the manager says first she will not, then with great difficulty she is made to accept to send a confirmation on the next steps, she says that she sent the email - while I dont receive it. I am adamant this time to tell her that I will not drop off unless the email is sent and how could the previous email come over while this one is not coming through. She says that she is sending the email again and this time it comes through. Sixth, while I say that their product is by itselft not trustworthy, their protection plans never work - they will have enough excuses to not do what you would actually expect from the protection plan. I realised this when I wanted to get something done on the previous purchase - that is another story by itself. dont waste your time and money on Ashley - this is what you will get in return - if you are not lucky, you will end up getting a defective product - that will be attempted to be repaired. They will never accept their fault. Regards
Low rating is for the aggressive sales style we experienced on our visit from Alice. We were the only party being followed in the store, and were approached at least 3 separate times about "what we were looking for". Not once did we request assistance, and certainly didn't ask to be harassed. Every time we would find a potential item for purchase, there she was right behind us somehow. When she wasn't right next to us, she would be within earshot writing something down. Extremely uncomfortable treatment. We left without buying anything based on this experience alone. The store itself has an extensive selection on the floor. Be sure to check prices on the website as many of the items on "manager's special" are actually cheaper online.