Ashley Store Dublin, CA

The salesman was great, very helpful!

They had great selection and had excellent service. Joe was especially helpful and made it easy for us to find what we were looking for

Tahir was very helpful during our shopping experience at Ashley. He was very patient while we were trying to decide on the multiple items we needed for our apartment. I highly recommend him if you are trying to find any furniture that you need for your home. We will definitely be back if we need anything else

Tahir was instantly ready to help once we walked through the door. He gave us the time and space we needed to look around without being too pushy. Once we made our decision he helped walked us through the finances and gave us a great deal. We bought our couch the same day. Thank you for your service!

(Translated by Google) Very cheap and convenient (Original) Muy barato y conveniente

Love my new sofa. The process was quick and easy. Was helped by Jim McNeill, very kind and helpful.

For over a decade we have bought our furniture from Ashley Furniture. We bought our current couches 5 years ago while we were living in Indiana & were told that if we purchased the warranty but didn't use it within 5 years that we would have the warranty credited back to us on a future purchase of $500 or more at any Ashley store. Since we have relocated for my husband's job, which we do often, we took our warranty certificate to the Dublin store. They treated us with awful customer service, the manager didn't even introduce himself and suggested that we were trying to get away with something. Later a customer service representative from that store said that although they were able to confirm that our certificate was legitimate, their store didn't have the proper system to complete the transaction and that if we wanted our certificate honored that we would have to reach out to the store that we bought the furniture from 5 years ago & have it transferred regionally. The certificate doesn't state anything about regional requirements and our paperwork says that it should be honored nationally. They still wouldn't accept it. So, We have decided that since the chain has virtually stolen $1,000 from us in warranties on our furniture, we will not be shoppingat this chain any further. We especially do not recommend this store in Dublin as they treat customers with no respect especially if they deem your sale to not be worth their time.

Very unprofessional very bad service not sure what's going on with them but I spent a lot of money with them they need to fix their customer service policy immediately

I am very pleased with the customer service I received. Lena was very helpful and knowledgeable. Give her a bonus! 👍👍

My family and I decided to purchase from Ashley furniture for our brand new home and everything was delivered Fast and safely. We are super happy with the couches, beds, the dining table and everything else that delivered. It completes our home and looks great! Thanks to both sales rep Dejon and Jim for making my shopping experience much easier! They both have excellent customer service, very friendly and knowledgeable. The store specifically Dublin ca location has a huge variety of options and you most likely can find everything there you need for your home.

Matthew and Zack had the best customer service friendly and very knowledgeable would recommend more sales people like them. it was such a pleasure doing business with them both here at Ashely furniture.

Excellent service! Thank you!

DaShaun in Dublin was incredibly helpful and made the experience so easy for me while i was dealing with a stressful move. He followed up with me multiple times to ensure i got an expedited delivery for my sectional and i appreciated him so much for doing so!

Lina (Associate) & Steve (GM) went above & beyond to take care of me. Can’t thank you enough for the great customer service, I would recommend them both to anyone looking for a great furniture shopping experience

Great experience and definitely going to continue shopping at Ashley. Francisco was awesome and took the time to show me a lot of great furniture! Alan and his team member who delivered were great and assembled my bed frame and headboard in no time and did a fantastic job! 5 out of 5 stars!

Joe, the salesperson was attentive from the moment we entered the store.

Tahir was awesome!! Helped us find the perfect couch for our first apartment. So helpful and informative. He walked us through all our options and gave great recommendations. Ask for Tahir!

Tahoe was very helpful

Joe was helpful

Great experience working with Tahir. Very helpful and knowledgeable.

The sales staff was very helpful, and professional

Tahir was very helpful and nice!! Thank you for a great shopping experience!

Its a store with great collection and awesome sales representatives. Lina not only helped us in choosing the right furniture but also helped us with great discounts. The store head is an awesome guy who went out of the way to get us a topmost deal. Thank you folks !!

I had the most amazing time purchasing a carpet from the dublin location. Unfortunately my rug was discontinued and I had to purchase a second rug but the young lady named Evelyn helped me on the phone and comforted to come in and purchase a different rug. Thank you!!!

Great Experience with Tahir Hashmi at Ashley Furniture, Dublin I had a great experience shopping at Ashley Furniture, Dublin with Tahir Hashmi. He was professional, knowledgeable, and helpful throughout the process. He took the time to understand what I needed, provided useful recommendations, and made the shopping experience efficient and hassle-free. I appreciate his patience and attention to detail, ensuring I found exactly what I was looking for. If you’re looking for great customer service and a smooth furniture-buying experience, I’d definitely recommend working with Tahir.

Excellent service and assistance from your staff. Excellent selection of products.

We had a fantastic experience at Ashley Furniture! My fiancée and I were looking for a love seat, and Tahir made the process seamless. He was incredibly helpful, insightful, and patient, ensuring we found the perfect piece for our home. His knowledge and professionalism made all the difference. The selection was great, and the entire experience was stress-free. If you’re shopping for furniture, I highly recommend asking for Tahir—he truly goes above and beyond!

Bought a floor model dining table. Joe was really nice and helpful when picking it out. They were kind enough to break the table down for easier pickup.

Tahir was extremely helpful on helping me guide me to the perfect couch I was looking for, answering all my questions and more! He went above and beyond with helping me. Will Definitely come back. Thank you soo much Tahir!

We are very satisfied with our interaction with Joe. He was patient with us when we kept changing our minds. He wasn’t overbearing and gave us just the right amount of attention. Highly recommend.

I work with David very professional, very patient and very good at what he does. It was a great experience working with him as in stores. Thank you so much david and ashley

Matthew was quick, super helpful and informative with our order. He also helped put us at ease with our purchase. Above and beyond customer service! Can't wait to receive our new couch!

We met with Francisco Sanchez and he was able to me our need provide excellent customer service .

Matthew C. was awesome, had lots of patience and took his time explaining all the details about tue furniture I was inquiring about.

Stay away...we bought a 2000 couch, it was delivered damaged. After two months and a fight they agreed to replace it, the they delivered another damaged piece of furniture. You can't call anyone to get help. So dissatisfied and disappointed. They use a 3rd party delivery service that lies to you about delivering a damaged piece. AND, they will want to repair it, even if it's structural damage, rather then give you what you paid for. Spend your hard earned money where it is valued. It ain't at Ashley Furniture - I can guarantee you that. They will take your money then forget about you.

Tahir is amazing! Go see him! So helpful and kind! Highly recommend!

Jim Mc Neil helped us a lot in Ashley Dublin store by providing detailed information on the item selected by my wife and me. The purchasing process was fast and in a very helpful manner. I recommend Ashley Dublin store for any one willing to purchase quality furniture in reasonable prices.

I went in the store knowing what I wanted and I was greeted immediately a friendly associate. He showed my several options and was clear about sizing and prices. The delivery and payment was very easy and I left happy!

Plenty to choose from with good quality and reasonable prices. We were fortunate to have.Dejon Savage As our sales person. Despite having been there only a short time, he was knowledgeable and very helpful. When he didn’t know the answers to our questions, he brought his manager over. We were pleased with the experience and look forward to having our couch for a long time.

It was a pleasure working with Tahir who is associate there. He was very helpful and did negotiate prices for us. I would definitely recommend him to anyone at the dublin store.

Had a great experience buying my bed and mattress. Chris was very helpful and explained everything in detail and made the process very smooth. Definitely recommend this store.

Star was incredible! She was responsive, helpful and went above and beyond! Between her and Matthew, I felt very taken care of. Thank you both for your help!

We had a great experience at the Ashley store in Dublin. Tahir Hashmi assisted my husband and me with my selection and purchase but was not pushy at all. He also wanted to make sure we were happy with the purchase. His service was great. He is very patient with us while we are still deciding the furniture.

My roommate and I went in to look at new living and dining room furniture. We were greeted by David Han, who showed us around and let us look around at our own pace. He checked in on us from time to time to see if we had any questions and was very helpful. We found what we wanted, and he placed our order promptly, advised us on what was on sale and made our experience very pleasuresble. I look forward to working with David in the future!

Great salesperson, great selection and reasonable prices

My wife and I bought a 3,000 dollar couch from Ashley home furniture, went into the. Dublin store and spent about 2 hrs with a sales person and ended up buying a 3,000 dollar couch with protection and warranty. Good thing we did get warranty because the couch was delivered this morning and it was upholstered horribly and damaged and the pieces don’t fit together uniform at all. Called customer service they are sending a technician out in 2 WEEKS to assess the nature of the issue after I sent pictures. No willingness to just replace the damaged section. Will not be recommending Ashley to anyone.

Update: Ashley called me and said the most they’d do is send me the broken part. Which is useless since as you can see I have the hinge. You quite literally can’t fix it since the screws ripped out through it. I’ve now been in a back and forth email thread where they say “we’ll get back to you within 48 hours” and I don’t hear back. I’ve emailed about 4 times and finally got a response from someone who clearly hasn’t read my full problem and just says I don’t have clear photos of the damage. This is beyond ridiculous My one star is mainly about Ashley as a company and the quality of the furniture, but I will add that though the employees at Ashley are nice, I was completely lied to about a specific product I wanted just so I would go into the store and purchase something. The item I wanted had long been discontinued but two employees told me they had “one more” that if I went today I’d be able to grab it. Silly me for trusting that I guess. Anyway, I wasted my time and was already there so I got the next closest ottoman to the specific one I wanted and it broke in less than 7 months. I already had a bad experience with my couch, but I gave it another shot. I clearly shouldn’t have. I sent Ashley my review and all they did was not post it on the product. The hinge completely ripped out and we can’t screw it back in. In order to open and close the support bar has to be taken off. If you put it back on, when you close it, you will not be able to. It just breaks back off. Because of both these things, the top cushion that closes has to be completely off center, creating a huge gap. Not all the employees lie to try to make a sale, I have had kind helpful employees at this location so kudos to them, but I will completely stop buying any furniture from Ashley.

Tahir He is very patient. He is very helpful . He did a great job. We purchased from him

Tahir was fantastic!! Helped find the perfect couch for our home.

Had wonderful service with Tahir. Very informative and thorough with making sure we got exactly what we wanted.

The sales person Joe was awesome!! Very professional and helpful!👍🏾

Great store, super friendly staff. Matthew Costello was patient and helpful with aiding us in choosing the right sectional sofa. We went with the Altari collection.

The floor staff and manager were so nice and helpful! There was always someone available to answer questions, but I never felt like they were rushing or pressuring me. Sadly, the delivery fee is extra and the system to arrange it is highly inflexible. I wish the delivery experience matched the shopping experience but a lovely new living room is arriving tomorrow. I hope.

Great selection of dining room tables. Nice showroon - walked the whole room. Friendly, not pushy, man greeted us - we had questions; he had answers and we ordered the table we wanted.

Andy provided very good customer service. He knew the various products, demonstrated use when necessary trying to meet my needs.

Isha was very helpful and friendly.

Tahir was very helpful.

Just bought our new table from Ashley’s and wanted to give a five star to our salesperson Tahir. He was thorough and yet not pushy and tried to get us the best deal. We’re happy with our experience.

do not do business with this company, very deceitful started off at the Ashley's in Rohnert Park, did not trust the sales people, they would say that they're giving you a great deal by deducting something off the price which is actually a promotion that the running that I didn't know about. ended up in Dublin, who had the couch was actually looking for and inside the store. It was yes yes yes got a great price. The salesman was friendly, set a delivery date and a time frame, but when it came to the delivery, it was no no, no a text message and told no no no even more ended up canceling the order and going to La-Z-Boy

Matthew and Chris were awesome, super patient as sales man and did save us good chunk of $$ for our living room sofa purchase and other accessories like rugs. Thanks guys

The Dublin store was a pleasure to shop. The set-up is clean, organized, displayed well with good lighting. It was refreshing that staff did not attack you when you walked through the door, leaving you with a relaxed shopping experience. We were helped by the store manager, Steve, who was amazing. He’s friendly, professional, informative and very knowledgeable. His customer service was top-notch. I will definitely go back and refer others.

Andy give us a amazing customer service and very professional. He also help us choosing our furniture, thank you Andy for all your help.

The white pillows with the brown in the picture is what I ordered from Ashley and is Exactly what I had envisioned when I rearranged my old pillows deco on my furniture and the pillows from Ashley matched the rug that I had purchased from Wayfair.

I love my set. Thank you!!!

Tahir and Jim were amazing! Thank you!

I love this brand furniture for the quality and customer service one of the best, Tahir is one of the most knowledgeable and kind people I have ever met he is amazing!!!

Tahir at Dublin store was very professional. Promptly showed us around and helped with a selection of the sofa bed. In addition, he quickly processed all the paperwork and gave us a good discount.

Tahir in Dublin store is very friendly and helping the customer with patience. I recommend this store and him to my friends

Had a great experience. Salesman was very helpful.

I had a great experience at the Ashley store in Dublin. Tahir Hashmi assisted me with my selection and purchase but was not pushy at all. He bent over backwards to get my furniture delivered before my deadline. Their customer Service folks called me right after the delivery to make sure everything was okay and I spoke with Tahir a few minutes after to do the same. He also wanted to make sure I was happy with the purchase. His service was great. Thank you!

Tahir is very helpful and professional! We bought the dream sofa that we want! Thank you Tahir. We will come back in the future for sure

The furniture we purchased was on discount (floor model) and was a fantastic price, and great quality

We just purchased my son a new bed and some barstools. We received fantastic customer service from Tahir Hashmi! Price point was great on top of that and quality of the furniture is on point. Highly recommended!

Great experience today with Andy, in and out with no hassle! Got us all the deals available for a very reasonable price.

The salespeople that are there give you some space while also being available to answer questions. There are a lot of options in the store, with good quality furniture

Had a great buying experience at the Ashley Furniture store in Dublin CA. We were looking to buy a large dining table, and Chris Abbey was very helpful in showing us all options, explaining the breakdown, deals and timelines availability. He was patient while we took couple of days to figure out if the specs/dimensions would work for our home once we decided on a table. All in all, a very smooth shopping and buying experience and big shout- out to Chris again.

Tahir's guidance was awesome in helping us buy our dinning table. Loved the customer service and warm feeling.

Steve the store manager was amazing and so was his staff. I purchased a home in Vallejo and after a lack luster experience at the Fairfield Store I came all the way to Dublin and was pleasantly surprised. I will be returning 🤗 amazing Customer Service

I recently visited Ashley Furniture Store and had an outstanding experience, thanks to Tahir Hashmi. From the moment we walked in, Tahir greeted us with a warm smile and immediately made us feel at ease. His professionalism and knowledge about the furniture were exceptional. We were looking for a sofa set, and Tahir took the time to understand our style preferences, budget, and the functionality we needed. He guided us through various options with patience and expertise, explaining the quality and features of each piece in detail. His suggestions were spot-on, and he helped us select a sofa set that perfectly complements our living room. The entire process was seamless, and Tahir made sure everything was handled efficiently and with care. His attention to detail, speed, and dedication to customer satisfaction truly stood out. We couldn’t be happier with our purchase and the overall experience. If you’re looking for great service and quality products, I highly recommend visiting Ashley Furniture and asking for Tahir Hashmi. He turned what could have been a daunting process into a pleasant and enjoyable one. Thank you, Tahir, for going above and beyond!

Excellent customer service is when someone can anticipate what you need before you even have to ask, and when someone actively solves problems for you. Chris Abbey was our customer service specialist. He actively listened to a conversation/disagreement I was having with my husband about saving versus spending money. He approached us first rather than us having to find someone. He took the initiative to ask his boss about any promotions or discounts for us. He offered to calculate the furniture we were considering purchasing with the discounts. He was personable and engaging. He was knowledgeable and shared information about the furniture protection service. I was impressed by his communication skills and appreciated his proactive attitude. I was at Living Spaces previously and was asked many times by workers, “Do you have any questions?” Which I think is an ineffective way to engage with customers. A more effective way is to start a conversation, explain the details of the item I’m looking at, ask me what I’m looking for, tell me about any promotions, etc. I thought Chris was very good at being engaging and helpful. Would totally recommend him to my friends and family the next time anyone buys furniture.

Lot of collection across all ranges, excellent supporting staff helped me to take decisions quickly.

The products are good and sales representatives are good but the floor manager is too arrogant while taking to customers and using the words “careless” towards the customers is very rude on her part. This is not how you treat the customers and this is not acceptable!

Tahir was really helpful. Very detailed and thorough with explanation of the warranty coverage.

Tahir helped us with all the questions and concerns! Great service!

Tahir was very kind and helpful person he did his best to fund me my dream furniture.. i recommend everyone to go to him because he seems very experienced with what he does and the Ashley store in Dublin, California

Our sales representative Lina provided us with amazing customer service. She was very personable, helpful, and professional with the goal of meeting our needs, to the point of checking with the store manager (Steve) concerning three items that would complete our set, but has been discontinued and we were able to purchase the floor model. Thank you Lina and Steve! Happy Holidays ~ blessings into the New Year!!

Tahir helped me to find the right furniture and good deal.

I had a terrible experience shopping in this store. They delivered a wrong item and it took 4 months, 1 extra visit to store and 5 pick up attempts to get it fixed. Poor customer management. To compensate for the hurdles I faced, they promised 250$ which would go into my credit card and that never happened to which they told me to check with Credit Card company. I would never recommend anyone to buy in this store!

We had a great experience with Tahir today. He help us furnish basically our whole house. I highly recommend him!!!

(Translated by Google) I liked the attention of the seller David and I am very delighted with my purchase (Original) Me gustó la atención del vendedor David y muy encantada con mi compra

"Exceptional Service and Amazing Collection at Ashley Furniture!" I recently visited Ashley Furniture and had an outstanding experience. I was in the market for a new sofa and mattress, and I couldn’t be happier with my purchases! The collection at Ashley is truly impressive, with so many beautiful and comfortable options to choose from. What really made my visit special, however, was the exceptional service I received from Tahir. Thanks to Tahir, I walked away with exactly what I was looking for, and I’m thrilled with my new sofa and mattress. I highly recommend visiting Ashley Furniture and asking for Tahir – you won’t be disappointed!

The store manager was great and got us connected to David for sales and questions and answers. David was real nice to work with and made our furniture search alot easier. Thank you Team Ashley store Dublin Ca

Thank You Ashley Furniture Store I highly recommend you to anyone

Tahir provided great service and was very friendly.

I always get overwhelmed furniture shopping. But Tahir helped us by asking what's is important to us and his knowledge of furniture helped us making the decision. Thank you for helping Tahir

Very nice collection of sofas. Tahir offered excellent customer service and helped us pick a sofa that suits our needs.

I had the best experience with Andy ! He’s very attentive and knowledgeable. He’s very kind and has amazing uplifting energy. We went in to look around and ended up buying a couch and a mattress. He worked his magic and got us a great deal.

Tahir was very helpful showing us around

I had a very pleasant experience shopping at Ashley Home Store. Their sales representative (Sean) patiently walked around the showroom with me to offer different options. He was interested in knowing my needs and thoughts then he showed me the selections that fit what I was looking for. When I made my decision on which item to buy, he offered me different payment options, although I was not interested in financing. Overall, he was very helpful from the start and until the transaction was completed. He was very efficient and knowledgeable and got my order processed quickly. Thank you for making this process fast and easy.

Usha was amazing!! Super knowledgeable, patient, and kind. Made picking out a new furniture set into a wonderful experience. Will definitely come back next time I need to get any new items.

Great products , great sales team and special thanks to Tahir for helping us.

Tahir knows his furniture. Helpful

It was great experience buying furniture from Ashley. Andy helped me to choose and find exactly what I wanted. I love my couch and both the king and queen bed and mattress.

Great timely service

We had a very good experience. The sales people were very responsive and helpful. They helped us find a close delivery that was quick and we were able to get the mattress that we wanted and we’re very happy with it.

Excellent Customer Service and support, Thanks Ashley Team, Cheers!!

Andy was extremely helpful with our purchase.

Tahir helped my mother and I pick out a dresser for my room. He was very kind and took time to explain the available payment options and recommended furniture. 5 stars for Tahir!

I was happy with delivery I was able to telldwkivery was going to happen technician we're nice and efficiant

Great experience with Tahir. I appreciate him for his service.

Went to several furniture businesses in the bay area and was very impressed with Ashley furniture in Dublin! Our sales guy Joe was very professional, and explained a few things regarding our purchase of a new bed, mattress, headboard, nightstands, and dresser and last were two beautiful barstools for the kitchen. The manager that day, his name is Steve also was very knowledgeable and explaining different mattresses and explain the discount we were getting because we bought so much that day. We just moved and really wanted our new bedroom furniture delivered as soon as possible and they said the following week that it would be delivered but the barstools might take two weeks. that day delivery was on time. The two gentlemen worked hard, setting everything up, and also had the two barstools delivered the same day. I was quite pleased with the whole process and would highly recommend checking out the Dublin store

Andy was a great sale man at Ashly furniture in Dublin Ca.. He had great customer service and he show me really good options on what I was looking for. He sold me on the beautiful recliner sectional.

Andy was great. We looked and sat on 7 to 8 sectionals and he was patient through the whole process. He does talk fast but extremely helpful and kind. He met all expectations. Thank you Andy!

Satisfied customer so far😁

Lots of selection and the purchase and delivery/setup was excellent

No one helped us take the ottoman to our car. Poor customer service at this store.

Tahir helped us by notifying us when our bedroom set arrived on the floor for viewing. We texted back and forth for 4 months until it finally came in. He arranged for it to be put on the floor prior to our arrival and helped get us the best price with the customer protection plan. He was gracious and patient with our many questions.

If I could give my entire experience negative stars I absolutely would. Everything started off great, we saw some couches at reasonable prices. I called in the evening to place my order for a new couch. Everything in the buying process was quick and painless. I confirmed with the person over the phone all the prices and I asked a couple times if this was the correct orientation, Ive bought two couch in my entire lifetime so I'm not familiar with how they name and orientate their furniture. After confirming, the order was on it's way. This is where things turn to shit. We received the couch only to find it is not as we discussed over the phone. I called to hopefully get it corrected quickly as I have children and pets that I did not want ruining a couch I had to get replaced. After being on hold, someone took my message and said it would have to get approved to fix. I waited a week and called back. I explained my situation again and was transfered to a different department where they made a ticket and would help get it resolved for me. I called back a few days later to get a status and they had no updates. I finally called the store directly and finally got a sales rep that was able to start the process of getting two pieces swapped out, that lady was incredibly helpful. Then I got a notification that my order would be shipped and delivery scheduled. I waited at my house during the scheduled time, nothing showed up that day. I call to find out what happened, and my order was backlogged despite scheduling a delivery date and time with me. They schedule another delivery date with me and day of canceled because it's still backlogged. The third attemp I finally get the right pieces, a month after being sent the original couch. This was my experience just buying the freaking couch. I pray to god i never have to use my warranty so that I dont have to deal with Ashley Homestore or their shit corporate customer support ever again.

i was happy finding dining table set at ashley but then really disappointed with the service. the sales said peace on mind that they would take the old set at my place and just change it with the new one. when they delivered the new one, they did not even want to take the old one so i had to call junk service for that. at the end, customer has to bear for everything. called the sales but he did not pick up or even call me back even though i left a message. called the store and said not sure what the sales person promised and asked me to call again tomorrow. hello??? i should think again for shopping here…

Yes Tahir was excellent, he help me with all my questions and concerns about all my purchases 😃😃😃😃😃😃

Thank you to Tahir And Matthew for lovely customer service today

Tahir assisted us and was very helpful. Highly recommend this store. Thank you!

$3000+ sectional lost its cushion and structural integrity in 3 years. Ashley said its normal with usage. Now I have back pain and weekly PT sessions. Would never buy anything from this brand. 10/29: Contacted store solutions as the store owner suggested. No response. 11/15: Another follow-up but no reply. I suggest shoppers not to trust any my pop pas

Found an affordable comfortable rocker recliner chair thanks to Tahir. Good service all around.

This is a store with really good customer service. Sean was extremely helpful with our purchase.

Ashley is best. Sean Linn is great in assisting to get us a perfect sofa set

Sean was super helpful in finding us a new (extremely comfy) mattress and they were beyond helpful in getting us a great deal! 10/10 customer service.

Sean is the Best sales ever! Very patient and really helpful! Please look for Sean! Best Sales in Ashley Dublin !

Sean was was very supportive and patient in answering all questions. Keep up the good work!

Andy at the Dublin Ashley store did an amazing job 👏, the transaction was so smooth and welcoming very informative. We bought a livingroom set, coffee table end table, lamp rug and bookshelf. 😀 😊 😃

Sean was great very informative, and very helpful and made sure that we were completely satisfied Great guy…

Mathew was extremely helpful and took so much time to explain us. Appreciate his patience.

Tahir was very helpful, polite, and knowledgeable. He helped us every step of the way and we were able to get exactly what we wanted.

Tahir was amazing!!!

My wife and I went in looking for a sofa sectional, the showroom had amazing pieces. Sean was an associate who did an amazing job of showing us around and helped us find exactly what we wanted.

Sean was very helpful, I did not know exactly what I was looking for but he was patient and very knowledgeable and gave me all the information I needed to make a decision.

Tahir !! Great customer service !!Sales sold me on several items .. will come back again !!

I was looking for a bedroom furniture set and Matthew and Andy were extremely friendly and helpful in my search! They helped make my experience was great and made sure I got the best deals possible. I bought a full set for my home and am looking forward to buying more furniture in the future. Highly recommend working with Matthew and Andy for any needs!

Sean Linn was great! He was very helpful and provided exceptional customer service. Highly recommend this store!

The store manager was great!! Very honest and straightforward and answered all the questions we had best experience with an Ashley’s store!! Thank you so Much Steve for your honesty and patience!

Nice experience at the showroom with Tahir and quick delivery of dining table set afterwards.

Staff was very friendly and helpful. Thank you Usha!

Very professional and courteous. Tahir is the best!

Matthew Costello gave me excellent customer service today. He was thoroughly professional, knowledgeable and courteous. I got a great deal and I am thrilled. He answered all my questions diligently and competently and I will come again and bring more business. Thank you Dr. Anita Malhotra

A couple hours and a million questions later we decided on our cute sectional. Tahir in Dublin was super helpful and accommodating. Will be looking for him for any future purchases.

Tahir is wonderful to work with. He is very knowledgeable, answered all of our questions and explained the process. Ask for Tahir if you ever visit this location. Thank you, Tahir!!

Found a perfect headboard and nightstand. Tahir was very helpful and gave us a good price and excellent service. We will be enjoying our purchase for many years. Thank you, Tahir!

ashley store sales person was fine.i had problem with the delivery of furniture.for unforseen emergency problem we were not able to remove the old sofa from the room.the delivery person a young guy was nice. but his partner was not.we are senior citizens over 80 years of age.they didnt have any compassion.so I had to reshedule the delivery.tried to get in touch with the store clerk.no use tried many times no use.so I give 0 rating for phone attending and delivery.

I really like the furniture that I buy. And I really appreciate it Matthew Castello for all his help, he really help me with the matching everything that I want in putting all the furniture one and another one to made me. Decide what I really want He is a truly gentleman .

Lina was amazing. Just ordered today so hopefully delivery goes as smoothly as sales process! Thank you Lina

Had the greatest experience today getting two dressers for my kids! Matthew helped us from the get go, was never over bearing, gave us all the information we needed and also got us a great financing deal! 5 star experience and will definitely be back! Thank you so much!

Tahir was extremely helpful and professional. He wasn’t pushy at all while we were viewing the furniture. We told him what we were looking for and directed us to items that matched our interests. Definitely service worthy of praise. 10/10 👍🏽

Nice clean store with a big show room. Associates were very friendly and helpful. We worked with Matt and he was great! I had negative experiences with Ashley's before and vowed to never go back but this store and Matt have changed my mind.

It was beyond terrible experience to buy a product from Ashley. I would request each one of you to beware. It was my 1st sofa and one of the costliest sofa purchased from Ashley for the 1st time, when it got delivered, within 2 hours I called them with my problems of having the sofa. 1) Leather sofa generating heat in my body (rashes). 2) Back of the sofa had loose ends/gap in sofa. 3) blocking my patio door, because of size of sofa which did not fit in my living room. 4) Even after multiple follow ups with store managers of Ashley Dublin store, they immediately declined to understand my problem completely. They were not at all helpful. (I would request to replace them immediately & stop harassing the clients). 5) Ashley Dublin, particularly Steve and Star does not believe in customer satisfaction, please think twice before going to this store. 6) Email sent to Ashley customer service - they sent technicians twice at my place to check the sofa but after every visit they declined to help me reselect the sofa. Absolute shame on customer service. 7) it was a terrible experience ever in my life which I never expected from such a big brand. After calling customer service/store/sharing images on emails, requested multiple times but nobody helped me on this over the last 2.5 weeks. Just kept passing the battle from one person to another increasing the mental frustration & harassment. 8) Technicians kept fooling us in both the visit of helping us but both the times the request was declined on email. Please do not purchase product from Ashley as there is no return/exchange policy even for genuine reasons.

Usha helped us pick out a table and couch that fit our needs. She listened well and was patient with us while we took a while browsing for furniture. Glad to work with her!

Came in looking for a sofa bed. Tahir did more than help us point to right direction of sofas. He did an amazing job with showing us the different sofa options, shades of colors available, and even demonstrating the sofa in bed mode. He was very patient when it came to deciding on the color, not feeling rushed at all and made it quick and easy when it came to purchasing them. Would definitely recommend!

Great selection, reasonable prices. Andy was extremely efficient, kind and helpful! Would definitely recommend for any furniture needs.

Had a great experience shopping at Ashley, we found a great couch with the help of Mathew. He was very helpful and knowledgeable. Update: Unfortunately, the arrival date was incorrect, our time was wasted. My Significant other and I were given 3 different confirmations that the delivery would be on time. We both took the day off of work to be present and prepared. On the day of delivery there were no courtesy calls, texts or emails to inform us that our furniture was not going to arrive. After we reached out, our delivery date was rescheduled 2 weeks later. By not informing us of the delay, Ashley has shown us their unprofessionalism and untrustworthiness. This all could have been avoided with communication. We will not be returning and we advise anyone to purchase with caution. The showroom staff are amazing (like Matthew;) however once the purchase has been made, then the delivery troubles begin.

Tahir was amazing . He was very polite and treated us with a lot of respect.

Usha were doing great today checking in to see if we needed anything or to buy the items. She showed me all what I need to know about the item I am about to buy and went over all the details with me.

Went into the store for a twin size bed and met with Matthew. He was amazing took the time to show us multiple mattresses and answered all questions we had regarding memory foam and regular mattresses. Previous to going to Ashley we went to Mancini sleep world. The sales associate there did not answer any of our questions and told us to “just do you” so we went to Ashley and we were blown away with the customer service! Mathew took the time to help and was so nice and sincere! He deserves a raise!! He made us customers for life! I have already told my mom to come here and ask for him when she buys her new couch!! Thank you Ashley Furniture! We will be back for sure!!!

Amazing experience! I worked with Joe and Matthew. Matthew took care of me during a crazy shopping spree where I picked everything and bought very limited stuff without frustration. He took me all over the store to show me what i wanted. Best store experience!! Definitely gonna visit again and again!!!

Tahir was very patient and helpful. After months of looking, we finally found what we need! Thanks Ashley :)

Great and fast service Tahir helped us get a dining room table.

Wonderful experience our salesperson Joe was kind ,professional and he’s from the area. Really nice to meet him. This is why we purchased there.

Have gone here twice now and had a good experience as a customer. Great clearance options too!

Very pleased with service of our sales person Tahir Hash. He was very helpful with his suggestions and knowledge of the items which I purchased I will recommend him to all my friends in Pleasaton .

I had a wonderful experience with Tahir. He was very patient, understanding, and thorough. He answered all my questions and found us the best sofas to our liking. Tahir made us feel very welcomed from the minute we had entered the store till we left. If you need the best at Ashely talk to Tahir he got you!!

Tahir was very helpful and found us the couch with all the features we wanted!

Girlfriend and I were in search of furniture, Tahir provided phenomenal service as we found the perfect sectional sofa with a chaser. Definitely will be back for future furniture.

Was unhappy that I couldn’t combine my $50 off coupon on my purchase. Joe was great. We are looking forward to delivery of our new sofa and love seat.

Purchased a bedroom furniture set in Mother's Day and was told it would be delivered on 6/8 (they checked and said everything was in stock) On 6/1 I called and confirmed the delivery date with Customer Service. On 6/5 I received a text confirming my delivery date of 6/8. On 6/7 I received a text confirming my delivery date and time on 6/8. Three hours later they called to tell me the items are all back ordered and wanted to set a new delivery date w/o knowing if the furniture would be back in the warehouse by then. I contacted Customer Service who was argumentative and told me to drive to the store (1.5 hours away) to work it out with the salesman. After about 15 minutes on hold, Customer service came back on the phone and told me that someone from the Dublin store would call me within half an hour. At the end of the day, no one had called me and I still don’t know when I’m getting my furniture.

This was my first experience in shopping at Ashley and I couldn’t have been more pleased with the service. I was assisted by Tahir and he was very helpful and knowledgeable. My items will be delivered later this week so I will report back on the delivery; set up and condition of the furniture.

Was not entirely sure what I needed, but came out with a sofa sleeper. Got great customer service from Lina who was awesome. More items needed and "I'll be back."

Lina was very helpful and friendly.

Quick and easy. Super friendly staff. Knowledgeable about their bedroom sets. Great store manager, Steve.

While looking around for a dining table, Matthew showed us a variety of options and prices. He is a very charismatic, friendly, and professional guy that made our purchase easy and smooth. We give the five stars to Matthew because we could have purchased a similar product at another furniture store.

My family and I visited today to browse and compare dining room table prices. Our sales associate, Mathew, was exceptional. Upon entering, we were warmly greeted by his smile. He promptly introduced himself and assisted us with our needs. He was extremely knowledgeable about the store’s layout and provided us with a variety of options that matched our requirements. Mathew offered valuable insights about the furniture, making our shopping experience enjoyable. He was not only kind but very funny.

We had been to another store looking for a new mattress and took a break for lunch. When we finished our next stop was Ashley Furniture. We walked in and were greeted by Tahir as we came in. He asked what we were looking for and listened to us unlike the last store. He showed us a few beds but we chose one he had shown us earlier. He assured us that we had made the right choice on so many levels and did everything to make our purchase easier. I can’t say enough good things about this sales associate. He is a credit to Ashley Furniture.

No return policy, delivered item after almost 1 month. Dublin store manager doesn't have any manners, how to speak with customer and speaking like they are doing charity.

I had a horrible experience with customer service manager STAR . She was rude , condescending, and frankly mean. I will not be doing business at Ashley any more. She needs training in quality customer service, empathy . There are always exceptions in customer service and she showed zero desire to help she dresses very unprofessionally. Does not take pride in her role

The Sales Rep was very polite and professional and assisted me through the whole process.

Ok quality, ok prices.

Tahir was very nice, he helped me a lot with the process and made it easy

Tahir did really good job!

Came here late the other night with my parents, we had a great time with the ever so helpful Matthew. He was very knowledgeable and even cracked a few jokes my dad seemed to take to. Great experience, cant wait to buy..

Nice furniture at a reasonable price. They work on commission but do not pressure you to buy.

I worked with Matthew, he was fantastic. He was very patient showing us all the couch options in our budget. I had went to living spaces earlier in the week, and was underwhelmed. Ashley furniture has great choices that were budget friendly. I went in not really expecting to buy, but I liked the couch so much I pulled the trigger.

I'm calling these people out by name because of the EXCELLENT CUSTOMER SERVICE SKILLS, Evelyn, Star, Matthew, and Winnie, they are ALL #1,I purchased a sofa, a loung chair, and ottoman, and an entertainment center, they helped me, they listened to me, offered a variety of options, they all were Super Friendly, I never thought I could feel this way by going into a furniture store, if I had more money left I would have wanted to buy them all gift cards!! Whenever I need more furniture I now know I can definitely rely on Ashley in Dublin. They have a great team of people who are ready to go the extra mile for you, I don't k.ow what they get paid but they ALL NEED A RAISE, I love them ❤️

Store manager Star is outstanding. Out of desperation I contacted her after 6 days of failed attempts to try to get through to another Ashley store to speak to the manager about an issue. Even though I had not purchased the furniture from Dublin, Star immediately took ownership on behalf of the company, reached out to the necessary resources, and escalated what was appropriate so that I could receive resolution. Her leadership skills are exemplary. This level of customer service is practically unheard of nowadays. Incidentally,tge same day I spoke to Star, the manager of the store I purchased from called me and is going to now be able to resolve my issue satisfactorily. This is no coincidence. Star went above and beyond to the point that if I ever need to buy furniture again, it will be worth trading to Dublin.

We selected a date for our bed frame to come. We confirmed that it would be ready to ship and available. As we waited today for the delivery, we found out that they pushed back the date and a part was on back order. They never notified us that the part was on back order when we did the initial purchase. The purchase was contingent on it coming within 2.5 weeks. They didn’t deliver. When we asked for them to just bring the foundation of the bed frame and bring the missing storage piece later on, they refused n said they don’t do partial deliveries. It’s sad because I have bought so much furniture from there, so the fact that they wouldn’t accomodate the partial for Their misinformation or rectify the situation with a long standing customer, spoke volumes. Off to another store to get new furniture! Thanks a lot!

Excelent service. Sales personel was very welcoming and friendly - not pushy. I got the furniture I wanted and would do this again.

We purchased our dining table and couch from this store. Andy helped us out both times. He spent a lot of time finding the perfect items for our new home. We are very happy with our furniture. Thanks Andy!!

Went in to look at bedroom dresser’s, found the perfect set with the help of Joe who helped me. Since it’s a new set delivery will take a few weeks. Pleased with purchase

Absolutely love Dublin Ashley furniture! Great customer service and a very knowledgeable team, especially team leader Nicholas was super nice and helpful. Their other stores, specifically Lathrop store, definitely need to work on their customer service. I recommend Dublin Store over Fremont and Lathrop store!

Tahir was a great salesperson. He helped us find the right dining chairs and gave us recommendations on the right options based on our requirements.

Tahir Hashmi is a very good person who showed all the items patiently and showed a variety of options to go for. Very nice person to do a business with.

Tahir was great to work with! The process was fast and easy. Thanks a bunch!!

Lots of furniture and other furnishings. Nicely displayed. But we didn't find what we were looking for. But they do have a lots of nice things.

David Han ! Was wonderful ! Most helpful sales person I have ever had! He was kind and knowledgeable. Ask for him if you are ever visiting the Dublin location

Mr.Tahir is very helpful. He showed all furnitures patiently.

A big shout out to the young man Matthew....he was the first to greet us, and was with us from the start to finish. He was very articulate and knowledgable of the product lines within our budget and understood our needs; thank you Matthew!

Waji has been super patient and helpful about my purchase!

Our experience with Joe was phenomenal. Nicest gentleman and awesome customer service. Showed us exactly what we wanted. Sincerely. Cynthia an Aladean Mahanay🍀

Tahir was very helpful.

Excellent customer service from Sondy. He answered any questions I had and made my purchase smooth. Very satisfied.

Sondy was incredibly helpful. He went above and beyond to help me find just the right couch.

Avoid Purchasing the Warranty! I recently bought a granite table set and was persuaded to get the extended warranty, assured that it would provide comprehensive coverage for any potential damages. However, when I attempted to make a claim for a chip on my table resulting from simply resting my elbow too close to the edge, I discovered that damages related to stone were explicitly excluded from coverage. Reguard, the warranty service provider, does not honor claims for a wide range of items—I've attached a detailed list of exclusions for your reference.

Tahir was wonderful! Love this store. Nick the manager is also great!!

Matthew was great and so patient with us. He was knowledgeable and very friendly. We purchased our recliner set the same day just because of him! Thanks, Matthew!!

Tahir Hashmi was very helpful. He took me around to different items to look at. I didn’t feel rushed.

We visited Ashley Furniture Dublin, CA, the rep who helped us, Matthew C. provided a lot of knowledge of the products and good guidance on what would work for us in our new home. After tested and experienced many choices, we ended up with purchase of Purple Mattress and leather reclining sofa which we love.

Tahir was great. He was patient and not pushy. He gave out good recommendations and let us try different mattresses until we found what we are looking for. Also was very considerate about our budget and did not push to upsale

Good experience

Visited Ashley in Dublin and was greeted by Taher. He did a great job helping us find our dining table. He was very patient and extremely helpful. It was a good experience in all. Thanks Taher!!

David Han was very friendly, knowledgeable, and helpful.

Moved to the area and went in to buy furniture. Manager told me I couldn’t use my original Ashley credit card and had to open a new one. Went back to purchase more item and the sales rep charged my other credit car ( the one manager said I couldn’t use) long story short, unable to fix their mistake, reception in the front horrible attitude, never called me back and I am now paying two separate credit cards. I would not trust them, seems like they need additional training and there is always “ sorry, that’s store policy “. I will never purchase from Ashely.

I’ve been looking for a dining room set for awhile, and today I purchased one. Main reason, outside of the obvious that I was happy with the set itself, is that Matthew was informative, helpful, and efficient. Thank you!

Ali was really amazing trusted advisor and really got my service that I was looking for and really helped me and didn’t hound me while looking. Make sure you ask for Ali and go to Ashley’s in Dublin.

Huge thank you to Matthew for helping us during our recent visit to Ashley’s!! Best experience we’ve had at a furniture store so far!!!

Usha is wonderful to work with. She made our buying experience very pleasant and easy. I would highly recommend her

Usha is amazing, the best! A gem at Ashley Furniture. She helped me pick out my round arm sectional couch with chaise and was patient and helped me measure. Highly recommended!

Found a great dining table. Couldn’t have found this great piece for our home without Tahir Hashmi’s help and expert knowledge. Will be sure to visit again and/or recommend friends to Ashley!

Friendly and Service was very good

Usha was the best! Very patient and helpful!

I can’t thank David enough at the store in Dublin, CA. We were given an incorrect price when we originally were looking at a sectional. It was lower then went higher within a matter of 10 minutes! The pricing is very confusing even to the employees! We talked to the manager who talked to the upper management but they would not budge and make it right. So we looked at other websites which we weren’t familiar with who offered the couch at a much lesser price but we just weren’t feeling comfortable with so many mixed reviews! My husband and I loved the couch so we decided to go ahead with the purchase at Ashley! I called David and ordered it over the phone. The ordering process and delivery process (which I still feel we shouldn’t have had to pay for delivery since we were given an incorrect price in the beginning but that is managements fault not David’s but we wanted the couch so we had to pay!) we ordered on Sunday and couch was delivered Saturday! David said he would keep an eye on the price because if the price goes down within 30 days of our purchase they will match price it! Guess what? He kept his word and sure enough called us and let us know the couch went on sale and we got that discount!! Thank you David!! A testament there are still people in this world who keep their word and care! He didn’t have to but chose to and we appreciate you!!

Mr Tahir is good job helping as

Nice showroom Excellent furniture available Very polite and professional salesperson Leena helped alot in selecting and buying sofa set

Usha helped us find the best dining room set for our space. She has a pleasant personality and great customer service skills. We appreciate all her help, and we also appreciated Nick's input and assistance. They are a good team and they made it very easy!

Usha helped us find the perfect dining room set. She was pleasant and professional, and really listened to our needs, and we appreciate her for her outstanding customer service! We would also like to thank Nick for his support and input, they make a great team!

Andy was great!

Came into the store knew exactly what I wanted and wanted it to be quick. They forgot to put in the discount and over charged me $100. They couldn’t refund me in store. Was told by the sales manger he would call me to clear it up haven’t received a call for 2 days. Tried calling the store no one answers. Finally talked to someone in store and she was rude and constantly talking over me. They over charged me and they make it seem like it’s no big deal. They won’t even refund delivery for all the trouble. I would try a different store

Lina was very helpful and informative. She was not pushy but knew how to navigate the sale. We are very happy with our purchase

Great service from the moment I walked in. I received a friendly greeting from David. He was super helpful and funny too. He was so patient while he showed me numerous couches. He helped me find exactly what I was looking for. The value of the couch worked for me too. He managed setting up the protection service and the delivery service. I had a great experience and really love the couch. Added 2/16: Delivery had a 4 hour window and they arrived within the first hour. They were fast, careful, and kind. They brought their own tools and assembled the couch for us and it was perfect. They took away the garbage too. Thank you Gio and Juaquin!

Andy , was very helpful and friendly and helped us to find what we want. But the lady in the front "his manager" wasnt soo friendly . Waiting for the 2 bedrooms to be delivered next month in perfect condition thank you.

Andy was awesome and great sale this weekend!

Great customer service at store (rep Waji) & Ashley Corporate office.

We had a wonderful experience today with our Sales rep, Tahir. He was very knowledgeable about the furniture and was patient with us. He made this a great experience for us. Thank you Tahir!

Very helfull

We were greeted at the door and pointed in the direction of what furniture we were looking at. The sales associate checked on us often.

Andy, He is very nice and passionate about his work. He treat us with respect and was very kind thank you very much Andy for your patience during our visit.

Had a really great experience at the Dublin Ashley location. Our sales associate, Tahir, was super helpful and patient with us. We really appreciated him and enjoyed our experience today and Finally found our couch!

Andy help us and it was great!!

You guys have beautiful funitures.

Tahir, he give me very very good service , this hay is super friendly when you go there ask for him . Thanks Tahir

Luna was amazing at the Dublin Ashley. Not pushy and answering questions quick and knowledgeable !!!

Awesome experience. The customer service was grade A! Tahir and Sondy helped me finalize a great deal and I cannot wait to flop of my new couch!!

Poor delivery

Usha Sayyaparaju has provided excellent service to help with our furniture. I highly recommend Usha to anyone who are planning to buy furniture.

This review is for Ashley's warranty and their their review team. Don't buy their warranty. It's a scam! I bought a bedroom set with a 5 year warranty. I reported damage to my dresser recently due to an incident where nail polish remover damaged the wood. They kept insisting accumulated stain and they don't cover it and they cover single incidents which this was. Their review team did not believe me. Absolute shame for this company. Update - The ashley review team never reached out to me. I sent them all the details but no response. I will never shop from them or recommend them to anyone.

Lina was very helpful

everyone was very kind and welcoming!

I Had a pleasant experience. All of my questions were answered and I found the furniture that I was happy with.

Quick, informative and easy transaction for a new bed and night stand. Thank you!

Very good customer service.

Great salesperson Tahir. Great and knowledgeable manager. Came in on a rainy day and got some great service and good deals.

It was a pleasure shopping here at the Dublin Ashley HomeStore. Tahir Hashmi is a very patient, knowledgeable and kind sales rep. I really appreciate being served with respect. He wasn't pushy and never insulted my intelligence. I envisioned the style of furniture and quantity of pieces I needed for my large family room. Tahir was on hand to answer all the questions I had. He didn't try to add or change my vision because he doesn't know my family room like I do. Thank You, Lord for this great experience!! BTW....The selection of furniture is very good and so are the prices.

I appreciate the enthusiasm and dedication of the staff at the Ashley store. They demonstrate a strong eagerness to showcase and sell their products. However, I have encountered significant issues with the products themselves. Despite multiple visits from technical engineers and even some parts being replaced, the problems persist. There seems to be a lack of resolution, and I've noticed that the technicians often attribute these issues to incorrect assembly by the third-party delivery team. Furthermore, I've found the customer service to be lacking. This, combined with a strict return policy that seems more focused on protocol than customer satisfaction, has been disappointing. In my opinion, this approach might lead to a loss of customers over time. Based on my current experience, which has been quite bitter, I am hesitant to consider future purchases from Ashley.

Never purchase from Ashley. they only want the money.

The staff wasn't very helpful, and they asked $200 for delivery of a dinning table.

Sondi the manager was so helpful in getting delivery rescheduled. Made my relocation leas stressful. Even got call after delivery to ensure all went well!

Tahir was very helpful and knowledgeable. He showed me exactly what I was looking for. Thank you for the great customer service!

Good service

Tariq was a great sales rep and helped me pick out what I needed. Thank you!

Super easy and fast. I don't have the furniture yet, so I cannot speak of the quality of the piece, nor the functionality of the fireplace

Let you look without pressure... And very helpful when ask for help.

We placed a self pickup order in Dublin location. We were directed to call a number at Lathrop warehouse for self pickup, and we failed to fulfill that purpose since I was offered a wrong number. We drove 3 hours round trip and didn’t pick up anything. We decided to cancel order and that’s when nightmare started, It was a disaster. Staff at Lathrop location gave me a corrected number with which I presented to the manager of Dublin location, and she didn’t recognize this number. Their intra- store communication is poor and customers are taking the fall due to this lack of communication. And I had a pleasant experience with David until I initialized cancellation, it took him 4 days to cancel an order and eventually I needed to talk to his manager to get a refund. And there is no confirmation email for cancellation, nor a breakdown of that refund number, so I will never be able to know how the protection plan is prorated and adjusted accordingly. My suggestion is to finish your purchase within this location if you want to catch a deal. Once your order involves multiple locations, it could end very bad.

Delivery was delayed 4 weeks in a row. The sales person said the couch was in stock and would be delivered the following week. We were notified the couch had damage and changed the delivery date for a week later. We were then notified a day before the new delivery date would be the following week. Again notified the delivery date was pushed out another week. The day of the expected delivery date we did not receive any notification so I called and they said the item was on back order. They didn't even bother to let us know. Canceled my order and went to Living Spaces who delivered the same day!

Went in store to take a peek but ended up getting a really solid deal online for their pre- black friday discounts. We selected the installation option; Delivery was fast and includes truck tracking - install took less than 5 minutes, the guys were in and out super fast. Top notch service

I have bought a sofa and loveseat from them. On the delivery date they just bring the love seat. You can never speak with anyone at this store or at their customer service over phone as they never pickup your call.

Excellent Customer Service experience with Lina Conway and her manager David. Very helpful! Thank You both

Bought a couch at the store and William was super helpful and the most patient salesman ever! He really accommodated my concerns and dealt with my indecision like a pro! The selection of furniture was great, and William really helped made a conscious decision about my purchase.

Great service great furniture. On time delivery. Very helpful. Would highly recommend

The service was except, I felt confident with my purchase and will continue to be loyal costomei.

We were searching for soda but instead found a reclining sofa that offered better value. David H. provided excellent service. Thank you!

If you are ever in the Dublin store please go see them: William Sondy N David A Wonderful customer service.

Great deals, smooth buying process, convenient delivery.

costumer service was great.

The sales guy was so helpful. It all went well .

Bought a sofa&bed . Sales person was Tahir. He is very nice to customers.

Bought a dinning table. Great price good quality and good customer service

We had a wonderful experience at Ashley. The salesperson, Leon, was so helpful and patient.

We did not have high hopes for couches because most places the prices are extremely unreasonable but not only did we find something we absolutely loved but our experience was worthy of a review. From the moment we walked in Tahir greeted us, had a measuring tape for us to figure out the furniture size. Not only did he show us to a few pieces but he also showed us some under our budget instead of “the nicest most expensive” which is always appreciated. He not only has a great disposition, he also gave us space to walk and shop around on our own. Thanks for making our experience memorable and setting us up with our comfy new couch!!

The service I got today from Star and (sorry forgot her name) was AMAZING. Wish I could give more stars. Thank you all

William was very detailed and patient

Great customer service. Salesperson really knew the items and was respectful on what we could buy and what we couldn’t. No forced sales. Products were great. Definitely going back.

We were able to purchase a beautiful bedroom set with the help of out very nice Salesman Tahir. He was incredibly helpful and was also able to give us a great deal. We will be coming back for future purchases.

Very helpful and found what we needed !

Great service

A great big shout-out for Leon of the Ashley Dublin store. Although we had found similar furniture that we could have purchased at other furniture stores, the ultimate reason why we decided to make a very large ticket item purchase with Ashley's is because of the truly outstanding customer service provided to us by Leon. In their nice showroom he took the time necessary for us to provide him all of the features we were looking for and to then spend considerable time discussing many furniture options available (with lots of trying out of all of the options in store). After discovering the perfect furniture then, with Sondy, also of the Dublin store, Leon put together the perfect package and got the deal done. Huge kudos to both gentlemen (especially you Leon for sharing all of your valuable time and knowledge with us in person) for bringing in two more satisfied customers to the Ashley Furniture family!!

Tahir at Ashley was great to work with. Very friendly and professional. We are very happy with our purchase and will definitely work with him again.

I helped my mom purchase furniture here and had a great experience. David Han was very helpful and friendly and the manager David helped us with a deal. The furniture hasn’t arrived yet but from a customer service perspective we were very happy.

William was very patient and helpful, helping us with ideas to hone in on exactly what we want. Thanks!

We visited the Dublin store in search of a large wall art. An Asian man greeted us at the door and said make me work. We told him we were looking for wall art we viewed online. He walked us over to the wall art we decided against because it was too dark for our home. However, we walked around and found another print we fell in love with, and we told him we wanted to buy this one. He told us the price was $239.99. My husband said he would like to put it on his Ashley credit card, and he told us there's a minimum limit to use the Ashley credit card, and that's $500. He said we would have to charge it to one of our personal credit cards, which we felt was very strange. He suggested we order it online when we got home; it struck us odd that we could not buy this right now in the store using the store's credit card. I would have to go home to buy it. We were disappointed that we could not use the Ashley credit card as other stores have no minimum limit. Can we interpret Ashley's policy as we cannot go there to buy four plates and four placemats and charge it on our Ashley credit card because it is below $500.00, which is not allowed? We walked away, puzzled. I stopped an employee walking by to inquire about a dresser. His name was William, and he informed us he was returning from lunch. If we give him a few minutes to clock in, he will gladly help us. William was a breath of fresh air, so positive, unlike the first salesperson, the negative responses. William explained each bedroom set to us. He started a shopping cart and said you have wall art in your cart. I replied yes, please remove it, He asked if we no longer want it. I said yes, we do, but the first man said we couldn't use our Ashley credit card to buy it b/c it was only $239.00, and Ashley's policy has a minimum purchase limit of $500. He said we could go home and buy it online. William apologized and said that's not true. I'd happily ring up the wall art and charge it to the Ashely credit card. The following line is for Ashley's management team. "You need to acknowledge and praise William for saving you a customer. If he hadn't crossed our path and allowed us the opportunity to buy the wall art at that time or been 100% honest with us, you would have lost not only this sale but future sales and a customer. I suggest you speak to your team member who feeds us false information about Ashley's credit card policy because he prefers to refrain from making small purchases under $500.00. Please keep in mind Store INTEGRITY is enormous in today's society. It can make you or break you." Thank you, William; you are a phenomenal employee with integrity and exceptional customer service. You made us feel we were important to you.

Friendly and fast service

I would definitely recommend to visit Ashley for wide variety and good quality furnitures. We were welcomed and the staff was very courteous and explained different options. Definitely recommend to visit and try out before buying.

Great experience! Worked with Winfred who guided me, patient, pleasant and knowledgeable.

Akash was a great help. Wonderful.

Being first time buyer we were kind of hesitant to shop in stores. But all that went away when Al our sales associate greeted us and asked if we need any help we told him exactly what were were looking for and he directed us to our dream couch. He answered all our questions and explained how the buying/delivery processed worked. We got a great deal and the experience was amazing being a young couple Al treated us with respect and understood the true meaning of customer service.

Make sure you get the right sales staff member . Initially this would have been a lower score but my last visit was a breeze

Great service Tahoe Hashmi

Bought a matress for my nephew, sales rep was very helpful and professional!

Andy is a friendly, knowledgeable sales person! Pricing is reasonable for the quality of furniture!

Lina was such a great help. Fantastic service

We just came in to browse but we got such good service we found what we wanted and bought it. Very pleased experience!

We bought a couch set and within a year the sofa started to have an indent on the seats. I called and asked them is it under warranty oh no it’s not so we’ve only on this couch 2 1/2 years and already we’re buying a new one I’ll never buy from Ashley’s again.

William was very helpful and knowledgeable. Excellent service !!!

Just received excellent service from William.

William was very helpful and patient with my shopping for a Mattress and Bed Frame today!. I Will definitely come back to shop for more of my furniture:)

Front desk costumer service lady - Evelyn is a gem. Went above and beyond to take care of my online cancelled service, and helped me place an order for my furniture in store. Great job.

Usha—provided excellent service.

Friendly and experienced advice

Had a great experience working with AL at Dublin store. Store manager was also very helpful.

We bought a living room Sofa and Usha Was the sales person. She was very professional and made sure to exceed our expectations. Thanks Usha.

The customer service at this store is horrid. We received the wrong item multiple times, items that weren’t even pre-assembled in the warehouse prior to delivery. Delivery drivers are a third party and verbally abuse the customers in their homes. Do not purchase anything from Ashley. It is not worth the hassle.

If you’re looking to buy furniture, do yourself a favor and do not buy from Ashley’s. Horrible customer service, delivery, and overall experience. I can write a detailed paragraph explaining why, but believe me you don’t want to spend your money here. There are tons of places in the Bay Area to buy furniture and this isn’t one of them.

Usha was very friendly and professional and spent quality time showcasing dining sets. Good quality furniture at a great price. I bought a nice set ! I’m looking forward to enhancing my home with Ashley furniture in the future.

David is a great sales person! Helped us pick the right item!

I walked into ashley Funiture in Dublin. Was helped by salesman Leon, who was great found what I needed and took care of us very professionally and quickly good experience

Usha was amazing!!!

Usha was amazing and lot of patience very friendly nature choosing right furniture and highly knowledgeable highly recommended .

William was very helpful.

Usha was my sales person and she choose a really good maattress for me and bedframe. She is amazing and super sweet. I highly recommend her and this location

Leon was extremely helpful in assisting me in finding the right King size mattress. He has a great personality and makes purchasing a whole lot of fun. Sondy and David were great as well and made this purchasing process very easy. Thank you team for providing excellent customer service and having patience with me.! Big 5 star experience.

Tahir was very helpful and professional. He really helped us, thank you

Lina was great

Usha was amazing and excellent customer service. Very informative and willing to meet our needs! Thank you!

She was amazing Usha is my girl .

Andy was great, friendly and knowledgeable. Helped us find exactly what we were looking for. 5/5. Would recommend

Had a very pleasant experience working with Usha!

Great service. Very quick and flexible.

Usha was a gem! We Got my sons bedroom set there & there was no high sales pressure. Usha was very kind and pleasant! Highly recommend!

Andy was patient and considerate of my timeline/ budget. I highly recommend working with him!

Usha is a very pleasant person to deal with.Sales manager was also very helpful

Usha our sales person was friendly and efficient and answered all of our questions

Excellent service from Lena.

I had a fantastic experience at the Ashley store in Dublin, California. I purchased a sofa and coffee table, and I'm delighted with my choices. Lina, the salesperson, was incredibly helpful throughout my visit. She provided expert guidance and made the selection process easy. The store's collection was impressive, offering a diverse range of furniture options. Lina's assistance was invaluable in helping me find items that matched my style and needs. The quality of the sofa and coffee table exceeded my expectations, and the prices were reasonable.

Excellent service 👍. Thank you

David was great. I walked in and explained what I needed and he took care of me within 1 hour. Got me approved for zero percent interest too!

Leon was super helpful. Didn’t feel pressured at all and he answered all our question. I’m the end we are extremely happy with our purchase. Amazing customer service!

Usha and Sondy thank you for the great service

My recent experience with Ashley Furniture store was impeccable, particularly under the stewardship of Store Manager David A. His instrumental role in facilitating a seamless and advantageous purchase for the furniture intended for my parents is very appreciated. This experience undoubtedly solidifies Ashley Furniture's standing excellence in customer service.

Great experience all around and great furniture. If you go in, ask for Leon Le!

Walked in and met Usha and Sondy. They showed the couch i was looking for and helped with selection and made the purchase easy. Would highly recommend them for your furniture needs.

Usha is very helpful, and plenty of knowledge with how the furniture is made, the value of it, and working on deals! She will price match the price online too. Highly recommend!

Excellent service, worked with Al and Sandy, can’t wait to my furniture next week!!

Usha & Sondi were very helpful. I appreciated their help in finding a few pieces for my son and myself. We will see you soon.

Quick and easy process to buy and set up delivery

They helped me as soon as I enter to the store, they were nice and always take care of every question that I have, thanks for everything, definitely I’ll come back soon

David was super helpful and patience with me! Great customer service!

Leon is a good sales person

Awesome customer service from start to finish! The knowledgeable sales team and the instore management were very helpful. Thank you Winnie & Sondy for helping me select the perfect living room set. I will continue to come back for all my home furnishing needs.

Excellent series. We were shown several Options by the sales person including say a items. They were patient got us the best deal in mature products were delivered property highly recommended

William was patient, knowledgeable , and helpful with additional suggestions. Store was clean and well organized. Thanks.

Great experience at Ashley. Tahir and Dave were very helpful in todays sofa purchase. Showed us various options until we were content. They also gave us a good price for being a returning customer.

Had great experience with William. Store has good collection of furniture and William was quite helpful in showing us around, going through all options that goes with our setting. The store manager and regional manager were also present in the store; all of the team was accommodating in working with us for final purchase. The 5 star reviews are totally because of the experience we had with William. Thank you !

Andy was great

Mr. Tahir Hashmi gave me excellent customer service. He was very knowledgeable and patient and rendered great service. I bought the things that I really needed and he showed me just the items I wanted. I was very satisfied with his professional approach. He is a dedicated sales person and helped me in making the right choice. Anita Malhotra

Andy the sales team member from the Dublin store assisted me with my purchase and he was excellent! He wasn’t pushy, he gave me space to look around while staying close to answer questions. He was awesome when explaining/demonstrating certain functions of furniture! I enjoyed purchasing from Ashley Furniture and would recommend the store to my family/friends.

Went into Ashley to get some new furniture and they treated us very well! Salesperson Tahir was great! The entire staff was wonderful!! Thanks again Tahir , David and the Ashley crew!

Salesperson was very helpful. Got everything I needed. Smooth transaction.

This Store Manager needs a new manager I have a Ashley gift card 100.00 dollars brought eight pillows for 80.04 the manager said that we don’t take this gift card anymore but took the money off the gift card 100.00 and my pillows only 80.04 dollars so He stole The money from me that was left on the gift card I will not Shop at this store again where the manager still your money and didn’t give me Store Credit I Called it Stealing from the customer.

We first stopped by the concord location, walked around the store , no one asked to help us or anything. We walked into this location was greeted by Tahir, he was nice and professional and we payed cash for a lovely furniture set! Special shout out to Sondy for chatting with us and supporting an awesome experience!

Find some pillows on sale for my living room Because I have A Ashley Gift Card the 100.00 Dollars card I Bought eight pillows for 80.04 .my balance the Manager took 20.00 Dollars off the Gift Card and then told me that we don’t use this Card anymore so I’m out of 20.00 Dollars the store keeps without giving me Store credit it’s Manger’s that Makes this Company like me Don’t want to Shop here anymore At any of the Store this why I close my account Down I Will Not Buy anything else from this store are Companies.

Most of the furniture is bulky giant, hardly any modern contemporary furniture available with good quality

Excellent service from Tahir Hashmi while buying a dining table at Ashleys at Dublin. Purchased one from this store. Good options and great layout.

I went to purchase some furniture today to take advantage of the 4 th of July deals and my customer service representative Tahir was awesome in assisting me and had provided me wonderful customer service ! Thank you Tahir for your service and for getting me spectacular deals 😊

Tahir was fantastic. Listened to what we were looking for and took excellent care of us. Worked within our budget and gave us exactly what we wanted.

Quick & easy

Ashley , Dublin has really upgraded their collection. Tahir Hashmi took good care of me and my husband to find our dream couch for our living room today. His showing of furniture and end to end process was meticulous and to the point. I will happily recommend Ashley, Dublin and Tahir to everyone.

Jeff Cheung was super helpful and made a transaction seamless.

Did not have good experience from sales person.

I will never buy Ashley Furniture as long as I'm breathing. The quality of your customer service call center, the delivery and even the workers at the store aside from the sales rep who helped me with this order is below 2nd class. I am so upset I want to find a way to tweet this so no one ever has the same horrible experience my 80 yr old grandma just had. Wrong delivery date, wrong address, wrong time, and most of all WRONG ITEMS. Thank you for ruining our day. You may be in business now but base on this experience your cost of labor and financials are likely declining. There is no way a brick and mortar store could stay in business operating so poorly.

I was looking for a recliner for my mom, something that is comfortable for her to sit in. I was greeted by Akash who was able to show me different types of recliners - power and manual. After looking and trying out some of the recliners, I settled on one that was plush with microfiber material and that could be charged once a month. Plus the recliner could be delivered really quickly. He was very pleasant, not pushy at all and let my daughter and I try out the recliners. After purchasing the recliner, we said that we wanted to check out the mattresses but weren’t going to buy. This other salesperson came by and asked who was helping us and I had said Akash’s name and she then proceeded to talk with him. She then came to us, said that Akash needed to be taking care of his customers in such a snotty way. I did not care for her demeanor and throwing him under the bus. I did allow her to show us some mattresses but left after 10 minutes. There’s no reason to treat your co-workers like that just to make a sale. Aside from her, Akash was very nice and helpful and strongly suggest for others to seek him out for your furniture needs.

Great experience, and Tahir Hashmi was excellent with showing us our options and answering all questions we had.

William did an excellent job getting me everything I wanted and needed! Thank you William!!

The seller AKASHDEEP BRAR, was great ,polite , respectful, professional and fast . the only reason I gave one star , becouse the delivery guy , before finishing the assembly, asked my wife. If she was married twice, my order number is 170401110 Try to contact Dublin Ca store to talk if the manager but they never answer The phone. But I contacted the customer service and I reported the problem, . This is was not professional, and deliver guys or any one who provide a service, is not supposed to asking those question , this call aharassment. Could u imagine someone delivering something to your wife , or daughter, or mother , and asking if they are married.. I think asheley should take more care about costumers and educate the contractors team , to be respectful. I will make sure to let all my social media , friends, co-workers, and family know about this.. Disappointed. Thank u asheley....

Great experience in the store. There is an option dor each style, and I was able to find mine with the good assessment of the representative. I highly recommend it.

Great store, Jeff was extremely helpful and helped us a lot

The salesman was friendly and helpful. The furniture was delivered on time.

Andy took super great care of us, found us exactly what we wanted - no pressure and lots of great insight. You can tell he's super passionate about his products! Andy was wonderful with our daughter while we discussed our purchase. Andy went out of his way to look up my old purchase warranty and get me all the details so I could make a claim on my existing couch. Thank you Andy, you made our buying experience the best ever.

The store was extremely clean, set up very nicely, easy to find what I needed. Sales people were friendly, but not pushy. It was a smooth process from beginning to end not to mention great prices.!

Wonderful experience, William helped us since we entered the store and guided is to exactly what we were looking for and also showed us the special deals. We didn't feel rushed or pressured, loved our experience.

Great collection and great staff. We bought a leather recliner sofa + love seat for living room. Staff is very friendly and don't apply any unwanted pressure and give all information needed. Location of this store is very convenient and ample amount of parking available while you shop in this store.

Had a wonderful experience, Mr. William did a excellent job in upselling :) and walking through various available options. Overall pleased with the experience!

Jeff was Awesome. We bought furniture for our kids room and overall experience was really great!

Good product, good price, good customer service (Sherry), delivery process couldn't have been better! What's not to like? Thank you.

Great customer service!! Loved the prices. Winney was a pleasure and assisted when asked.

Very friendly- great service. Many choices.

Excellent experience in the store with William. Thank you.

The sales person was friendly and explained things clear and helped out with what we need .

Thanks for your help Retired William… Stay young..

Very satisfied service, with good price Friendly sales and manager

It was a very nice experience with the sales person, I recommend everyone to shop there for a bedroom set and furniture too!!

Jeff was very helpful ! Found the Art I was looking for

I was greeted by a very professional and personable gentleman, by the name of William. I told him what I was looking for, he was informative and showed me numerous options. He was quick to answer my questions, and while I may have only been "looking" after seeing what was available I made a purchase. I'm excited about have the new additions to my home. Thank you, William, it was a pleasure meeting and working with you.

The service is top-notch. Went to a different store originally. The other store in Concord, I think, took us for granted. The sales lady in Dublin went above and beyond to earn our business.

I placed my order with Leon. He was great! I will definitely be asking for him the next time I place an order.

Leon was a great salesman at the Dublin store. However, the delivery and assembly of the multiple pieces of furniture my wife and I ordered was absolutely unacceptable. As well as the process to repair the damaged furniture we received was awful. We were forced to jump through numerous hoops in order to just return the broken furniture that was sent to our house. I would not recommend doing business with them.

Nothing really special about this overpriced store. They charge a % for delivery. We were looking at a $2300 dining table. Guess how much was the delivery? $230! Spoke with the manager, he reduced it to $187. We showed ourselves out of the door as soon as the place didn't have any good stuff either.

I wish I could give this place 0 stars! Please DO NOT buy from this store. It took 10 months for my bed, dressing table, and side table to get delivered and set up. The customer service was horrible. There was no coordination between the employees; some gave me a lead time of 2-3 weeks and others gave me 2 month lead time. The customer service reps didn’t even know what was in stock. When I visited the store to get some help, a Caucasian women at the front desk named Ann/Anne was extremely rude, racist, and unprofessional. After multiple store visits, I finally got hold of the manager who helped me out. Save your money, buy good quality furniture from better alternatives.

Andy @ The Dublin location was great ! He was very approachable and knowledgeable. He went above and beyond to answer all of my questions and concerns and always in a timely manner. Andy is a great employee! Thanks Andy for all of your very helpful assistance :)

I saw a dining set online and wanted to see it in person. I walked into Ashley and the sales person assisted me immediately. I really liked it and purchased it. It was quick easy and very efficient.

Absolutely great service from Leon Sondy!! Both were very informative and pleasure to work with! I was able to get all my furniture for my new home in one shot!

Got a nice couch for our home thank you so much Ashley Dublin and to Usha!

Leon was great! He helped me with everything and now my new apartment is furnished!!

David and Usha were super helpful, patient, and professional. Thanks.

We had Usha help us with the purchase of our new bedroom set and mattress. She was friendly, helpful and very knowledgeable. I am very happy with how she treated us. Thank you

Very helpful and knowledgeable sales person Usha. Good overalll experience.

I came in just to browse for livingroom sets for my first apartment. Usha came up to me and assisted me with finding the cutest couch set . I cant wait for it to get delivered! She is a very sweet lady and was patient with me through out the process. She helped get me signed up for financing quick and easy . Usha is so helpful and attentive, if you want a positive shopping experience ask for her. 10/10

Easy and efficient delivery. Couch is awesome and looks great. Super comfy as well

Come in and ask for David. He is friendly and knowledgeable and the store manager was helpful with additional details.

Our salesman was great. He was extremely informative and just the right balance of information and leaving us alone to look as well. Made us more comfortable with the decision

I have visited Ashley(Dublin, CA) store 2 times and spent 4 to 5 hours to shop around. All the items in the store is very expensive and their store price was not even matching with their price on their website. In the store, The price of the in-store items doesn't match when they add items to the cart and they increased the prices more than the price they displayed on the item in the store. I was surprised when I reviewed all the items and the price difference between the order & the display price. Overall it was around $5k price difference. I have ended up paying more than $5k while compare to their online price. I would not recommend to buy from Ashley, Dublin CA store. In case if anyone would like to buy, I would suggest don't trust the sales person & sales manager, please do some research about the pricing and negotiate about the pricing.

I had bought a couch today and was able to get a amazing deal because of Usha. She was amazing and gave us a great deal for the 4 piece couch plus a ottoman! I highly recommend going to her if you ever stop by the Ashley Home Store in Dublin she is wonderful!!!

Usha helped us with a new mattress set and made the process super simple. In and out in a couple hours!

Everything great salesman,delivery guys, but very annoying the robo calls (several) saying delivery truck 20 minutes away

Usha was amazing! Got us everything we needed and got us a great deal for this weekend! Was very responsive and super nice the whole way through! Great prices and great furniture!

I went in to this Ashley store already knowing which dining table I wanted. Galilea helped me throughout the whole process and provided exceptional care throughout. Galilea wanted to make sure that I knew my options as she showed me other table sets that were nice but more affordable compared to the one I initially had my eye on. She explicitly did not force me to choose one choice over another. Galilea had the great idea to help me measure the tables we were looking at and compare it to see how it would fit in the size of my dining room. I greatly appreciated her help, patience, honesty, and attitude throughout the whole process. I did not feel belittled, only understood for what I wanted. In the end, I purchased the dining table set I had originally came in for. Galilea also put in the work to make sure I was paying a great price for it, not anything more than what was the sticker price. My mom and I couldn't be more happier with the service and table set!

It’s Andy who make the different. I have worked with him over 5 months. Every room. Every little furniture, every little detail. He works with me. Understands my taste and suggest and doesn’t sell. Ashley has the best collection. They have great customer service. The store manager and everyone works for my happiness. A must visit.

I want to give a big shout out to Ashley Furniture sales associates David, Jeff and Lina who helped us on several occasions to purchase multiple pieces of furniture for our new home in the last two weeks. Everyone was very kind and super helpful to assist us. They allowed us to walk around and see what was available on the sales floor, answered any of our questions regarding the furniture, delivery, discounts and warranties and genuinely tried to get us the best deal possible. In the end with the suggestion of the sales associates, we were able to work with the sales manager, David who was fair and generous to give us an amazing deal we couldn't pass up. As a customer, we thought the sales floor was well-organized, sales associates were super knowledgeable and helpful and can honestly say, they were looking out for my best interest. Our family have been shopping at Ashley Furniture for over 10 years at various stores, and so far, they have proven to be top-notch when it comes to customer service. I would recommend to family and friends to shop at Ashley Furniture. Great job, Ashley Furniture! 5 STAR!!

If there's an option to rate Ashley and Andy with 10 stars, we would! It was almost closing time when we first went to Ashley, and we were greeted by Andy. He is knowledgable and cares about what customer needs. We are just canvassing at this time and not yet decided where to buy. He then gave us his contact number and told us that he will assist us in case we decided to buy to Ashley. After that, we went to other Ashley stores, but because of Andy's excellent customer service, we decided to go back to Dublin branch and made our purchase there! Highly recommended! Thank you, Andy!

The sale representative ask as for help then I told him we are looking at the furniture he introduced his name to us and told us let me know if you need help with anything He was with his client, so we did not know the other gentleman was the manager we ask him for help. Very nice person he told us he’s the manager of the store and he loves to help us we did mention the first associate name but unfortunately, I forgot both of them his name right now. Very excellent service With high knowledge about the product and very patiently help me with everything and answered all my question patiently offer me for financing with Ashley. I had to use my points so I refused refinancing Ashley. My first time in Ashley store awesome experience with customer service in the store.I love the service And I will go again, and again to this particular store. Thank and thank you Outstanding customer service to both gentleman’s🙏

Friendly service, helpful advice, patient employees with fantastic pricing. Excited for my new living room to arrive in a few days!

Andy was great. Great service, honest, and great pricing. Awesome experience. Thanks Andy!

Wayne was very professional and very nice to work with

I love Ashley! I have gone so many times this year after my big move. They always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best quality for the best price truly. We went to Ashley dublin couple of times .we were helped by Usha in dublin centre.I got couple of products from Ashley and i am happy with my purchase. products quality were really good.And we get individual attention by the staff that help us clarifying a lot of doubts.

Tahir was super. We were looking for a particular lamp and found it. We also got some patio furniture that was on sale and Tahir helped load it in the SUV. Great service and very friendly.

Tahir was knowledgeable and helpful.

We had the best experience at Ashley Furniture - Usha especially made sure our purchase went smoothly and seamlessly. We are happy we were able to get all our furniture needs met in one place. I'm very grateful to Usha for helping us through this process.

Beautiful desk with wonderful detail. Perfectly adequate workspace and storage.

Very good service from Jeff

Awesome Service by Tahir ! He not only helped to pick the best sofa that suits our needs but helped from order placement to delivery. This is the kind of service that ashley should provide in other stores as well

Very good experience in the store. The person who helped us was very knowledgeable.

David is very patient and detail-oriented. Really appreciated his professional service.

Tahir is very patience and helps a lot with suggestions.

I felt as if some of the staff were judging me and my girlfriend because of our tattoos and clothing we were asked if we needed help and when we said we were only getting one thing instantly the staff seamed uninterested and when we asked for help another staff member looked up up and down and said ugh ugh and ignored us we felt very disrespected and will not be shopping there again which is unfortunate because we just got a house and we're looking into remodeling and getting rid of our old stuff and completely redoing the inside and your pices were right up our ally but we will not be shopping there agin

Leon is great!! Showed us the best couches and made our decision easy...also told us about promotions that were happening from other areas of the store. Great salesperson and good selection of stuff here!!

Excellent customer Service received

Jeff was invaluable in patiently helping me resolve a large urgent order on Christmas Eve over the course of several hours when online payment and inventory issues rejected order placement several times. Very grateful to Jeff for seeing me through the order process to completion.

We just had a wonderful furniture shopping experience! Store manager David and Lina are super nice!! They are extremely helpful and patient! We really appreciate the discount they offered! Highly recommend!👍👍

Usha and David (manager) were fantastic. Usha was extremely helpful and understanding of my needs and she went above and beyond expectations. She made the sofa buying process I was dreading easy and enjoyable. Thanks to both of you and will see you for my next furniture purchase.

Leon was INCREDIBLE! Very knowledgeable and kept us in the loop on the various bed frames and outdoor furniture they have in store. He made us feel very special as customers and was a great and warm guy to talk business with. In fact, we originally came in only interest in a bed frame, and we came out of the store with a bed frame purchase and outdoor furniture for our patio! Super helpful and great guy. Definitely ask for Leon when you come into the store!

Leon, store associate, was very helpful in the store helping me with measurements and his energy is great! Thank you Leon! Store manager was fantastic with helping me make adjustments to my order. It was seamless and worry free which is exactly how great customer service looks like! Thank you so much David!!

We worked with Usha, the salesperson and David Abelson, store manager. Usha was very kind and helped us pick out our children’s bedroom sets. She was patient, efficient, and respectful. David closed the deal giving us a more than expected return. I definitely recommend coming to see Usha.

Create customer service provided by Lina!

Great service. Wayne was very helpful giving us all the tips and advices to pick the right dining table. Never felt the pressure to take a decision.

I normally never post reviews but that changed when I went into Ashley store in Dublin to buy some furniture. Our sales lady Usha was so helpful and knowledgeable. I highly recommend if you’re looking for furniture ask for Usha at Ashley in Dublin CA.

I went to checkout furniture today at the Dublin store, met this very nice lady she was very knowledgeable and extremely patient with me and answered all of my questions .I had the best Ashley comfort test on their Tempur-pedic mattress as well and I will be back to get myself one . They have the best financing options as well. Would recommend anyone to pass by and ask for Winnie .

Usha the sales rep was great!!

Jeff was great. Helped us with new couch and love seat and great price. Excited to get it delivered.

Nope.

Usha, her manager David and Sondy took such great care of us! We have gotten sofas and dining set from them and incredible service! Definitely recommend not only for the furniture but for the outstanding service!

Not a good store. Bad furniture and warranty is a scam. Basically nothing qualifies, and is not covered. Whatever.

Both the service and the store is nice! Well lit and clean organized. They were greeting us right away and a sales person was helping us. First time at this store and we realized it is not for us. The displayed furniture are not lasting type, the color options are bland or very safe: lack of better word unimpressive. We like colors and furniture you use for a generation. The costs are friendlier than nearby furniture store but you get what you pay for. We are not Ashley customers that is all, and very certain there are many that love it too! So nothing personal, just personal preference we would opt else, for more lasting quality and domestic craftsmanship in mind. Now the fact their service persons and the place being nice and professional we rate accordingly even if we will never return, but they service a crowd we are not part of and seen to be doing well!

Usha was our sales person. We purchased a recliner sofa and love seat and a couple of other things. My true review will be only after I receive the product and it's fully assembled. The shopping experience with Usha was excellent and she took care of all our needs.

David was amazing. He saved me a lot of money and went above and beyond to make sure that I left with a comfortable price.

I would like to thank to my saleswoman Galilea and her managers who went above and beyond for me to be completely satisfied buying my furnitures with them. I had some problems with the delivery guys and the furnitures at the beginning , but they were able to assist me and fix the situation successfully. Also, I really recommend Galilea for anyone who really wants a great shopping experience.

Lena, our salesperson was patient & clear while helping us with our choices. The selection is huge. We met Lena’s boss, the store manager and could see why it’s a well run store, as big as it is. We can’t wait for our delivery.

The manager was calm & offered us great deals. The sales people were a little rushed when they approached us but we waited a while to get help. We were motivated so when we crossed paths with the manager, his great deal reassured us of the purchase. Another sales man was kind enough to help us load the sofa set on to the car. Overall, it was our first purchase at Ashley & we got a great deal & the manager & gentleman who helped us load really turned this 3 star in to a 5 star.

Angel was extremely helpful. Highly recommend to go see him.

Wonderful service.

DO NOT PURCHASE THEIR BS INSURANCE. It costs .01% of the purchase price and guess what - they don't cover things that are a result of bad manufacturing. Don't buy it. Waste of money

(Translated by Google) A Chinese lady here, Lina, is very friendly and helped us reduce a lot. You can come to her (Original) 这里的一个华人小姐姐Lina 特别friendly 帮我们减了很多 大家可以来找她

Bought a recliner at a very good price. Delivery was free.

Angel was great and patient with me. Did not rush me. While the other salesmen/ women stood at the front door like hawks. Angel had a calm presence

The savings is not worth the headache. Several pieces were either delayed (even thought the salesperson said they were in stock) or they came damaged. In the past year since we ordered our furniture, we have had five different technician visits and waiting for our sixth one next month. We have had parts incorrectly ordered multiple times and each time they don't order it correctly, they have to send a technician out to inspect the part. One technician left in the middle of a repair and didn't come back, another one broke a chair and didn't say anything and left us to discover the problem, and the supposed technician manager talked about how great he was and his repair to our drawer didn't work and he didn't order one part correctly and didn't even order another part at all. And each time someone messes up, you have to go through a painful process of trying to get ahold of someone at Ashley, for them to find your order again, and then for them to schedule another technician.

I've made several purchases from Ashley furniture and this last time was awful. I placed my order months ago and have yet to receive my furniture. I understand COVID-19 has impacted daily functions however, I find it irresponsible to accept someone's money for products they cannot deliver/provide and lie about having it in a few weeks.

Worst customer service ever. Will never buy again.

It’s an unscrupulous business. I’ve ordered a sofa with 3 little tables from them 6 months ago. They delivered sofa as expected and asked to wait for several weeks for the tables. After 3 months in I came over the place (because they never answer the phone) and the customer service person pretended to check something and told me the tables will be delivered next week. They didn’t. I came over again and the story repeated. I came over the third time and asked for refund. Same customer service person pretended the refund is done and I’ll see it in 3 business days. I didn’t see the refund either.

I purchased furniture from Ashley's Furniture along with the there premium protection plan and when I purchased my furniture I paid in full with cash. The first time I called the protection plan about a stain I had on my sofa I was told that the plan didn't cover that even though the plan clearly states that it covers stains, so I called a carpet cleaning company and they came out and cleaned my sofa. I went into the store a few weeks ago looking for something and while I was there I asked the sales associate about the pillows and cushion on the sofa because they were beginning to go flat, she informed that that my protection plan would replace the pillows and cushion for one time and I needed to call the protection plan company and make sure I have my original invoice, I thank her and left the store. When I called the protection plan company I was told again that was covered under my plan, I have found out through this whole situation that Ashley's Furniture is not the company that they claim to be and the protection plan that they offer customers is not what they claim to be. I have paid for something that doesn't work and when I called there customer relations number to find out how I could just order new pillows and cushion for my sofa the Representative told me I needed to give her a serial number which could be found on either the cushion or on the bottom of the sofa. I have never experience such a rude and unprofessional company in my life from Ashley's customer relations to the employee’s and managers in the store. A very dissatisfied customer will never purchase anything else from that company nor will I ever recommend they store to anyone I know.

Purchased new furniture..So far No delivery on friday. Late calling us. Rescheduled for Saturday and then they were late for the Saturday appointment also very disappointed at Ashley and who they have delivering their furniture this would probably keep me from going back and getting anything else from Ashley

They never answer the phone, I had one “new” girl answer the phone and then say she would have her manager call me. I waited about a week. Never got a call back, I called numerous amounts of time without ever getting a call. I finally decided to just reach the general department because I needed to return the couches only to be denied because I only had 72 hours to call for return.

It is an amazing place to visit.

My wife and I took a chance at the Dublin location after a horrible experience at the Concord location. We worked with Leon Le. Leon went above and beyond, bridging the gap between sales and distribution. He answered his messages everytime and smoothed over some delivery mistakes. If you're in the market for furniture, go see LEON LE at the Dublin location, you won't be disappointed.

THIS STORE IS NOT ADA COMPLIANT! I tried to take my mother in law that is wheelchair bound shopping and I could only get 5 feet into the door. I WILL NOT BE COMING BACK TO THIS ESTABLISHEMENT AGAIN, and I WILL BE REPORTING IT! "Failing to provide wide enough walkways between shelving units can put a retailer in danger of noncompliance with the ADA. A minimum width of 36 inches is required. If the aisle is more than 200 feet long, a passing space of at least 60 inches by 60 inches must be provided."

Lina, the sales person we worked with, was great. Very friendly, knowledgeable and helped us to find the perfect sofas and chair for our family room. Would highly recommend her and Ashley Furniture in Dublin, CA.

Collection is great but better deals are available on Amazon

Order furniture 8 months ago. It finallly came at which time I no longer need any of the things I order I notified store I know longer needed items however I never received refund heading in person

I bought some furniture from them, entire time till the end they said that it’s easy 0% finance scheme for two years, but the sales person did not let us know that we will get that finance in credit card, and he took my sign on the tablet and applied ashley credit card, it’s a bluff because any credit card gives you interest free payments for first two years. They make you fool and apply credit card for you and it’s hard inquiry on your credit.

In Store Buying Experience : The display was good and the associate has given us enough time to show the items. He also created the invoice. However he made mistake on a queen bed and ordered it in bad configuration. He also overcharged my credit card Delivery: The delivery intimation was good but the delivery boys are not professional. They dragged some furniture on the floor scratching it. Correcting the Misconfiguration: The sales men corrected the misconfiguration but they wrote a new sale for whatever reason they did not explain. Adding some extra points: I bought dorrington tv stand from Ashley. Along with it i bought a setup and delivery. The delivery boy came around 9 PM and said they want to keep the item. "They will come tomorrow and assemble it " I said I have bought the setup and delivery so they are supposed to assemble it. Then they called some one ans said that it was their boss and their bos said that this item will not be assembled. I said that I already paid for the setup. Either you setit up or take it away. It was utmost harassment for me and my family. **

Go w Jeff not pushy and well informed. Got us a good deal.

Worst furniture buying experience of my life! New mattress was delivered yet the techs did not know how to connect it and it was missing brackets to hold split king pieces together. Manager was friendly while we were purchasing but when we had to make multiple trips back to the store for resolution, he acted like he did not know who we were or what our issue was……and left the floor so he did not have to deal with us. We purchased an entire bedroom set and mattress in January 2022 and delivery was just completed in May 2022. While there were delivery issues related to COVID, we are not complaining about these. I will never use Ashley again to purchase furniture, they never fixed our bed, my brother finally was able to get missing brackets from Sealy and finish installation. The sight of the manager running to the back room should have been my clue, they were not willing to assist us with proper bed delivery.

We're in the market for a new living room sofa and this was our third stop after Living spaces-Manteca and Macys-Pleasanton. Prices and selection was ok, but nothing grabbed our attention.

Ashley's in Dublin have the worst customer services I have ever experienced. I went in to the Dublin and was greeted by Bill a transfer from Concord Ashley Store. He was not very pleasant and spoke very dry and unconcerned. He walked us to the back of the store, and rather than assisting us he pointed across the room and told us when we find something of interest we could walk back to the front of the store and let him know, what we had found. Not at anytime did he come to check on us. He sat at the front of the store with his back turned at facing the front door. Moving forward I had to walk the store to find help, one older gentleman did give us some assistant. I eventually had to find another sales associate, I believe his name was Ken or Kevin a older Asian gentlemen. he stated out helping, but a couple that had left the store came back walked over and rather than him telling them I'm with another client and will help you later or calling for help. Kevin/Ken walked us to the counter and requested that another associate an African American gentlemen call to get my credit information, the African American associate was not very pleased and expressed this to Ken/Kevin that he had a habit of pushing his job onto others. Kevin/Ken pointed across the floor and state that the other clients had returned and had a big order. I was very insulted it should not matter how big or small the order is, all client's should be treated the same, with respect. Kevin/Ken walked away and left me and my family member standing there. At this point the current sales associate did not have a clue on how to utilize my credit account, which was through Ashley's, I explained that Bill was the person who helped me obtain the account in March of 22. When the associated requested Bill's help, Bill was very bitter, and refused to help, Bill stated, I quote, " How do you expect me to remember every customer I help, you need to figure it out." Bill turned and walked away, mumbling under his breathe, please keep in mind he was the original associate that I stared with. Because the associate and the in store customer service ladies could figure out how to pull my credit account to order the furniture , they implied that perhaps I was mistaken and never had an account , they actually stared ignoring me. I was so embarrassed. I went into my email, and pulled up the account information and the account number, that showed I had a valid account with a substantial amount of credit to make the purchase. I felt obligated to do this because the African American Associate kept implying to another associate, I quote, " This young lady claims to have an account, that I can't locate". Once again I felt humiliated and embarrassed. Finally the customer service lady, said oh yes, I see the account is valid, but she has to go back to Concord, because for some reason this particular finance company will only allow you to order at the original store you opened the account at. I knew that was not true, they should have admitted they just didn't know how to proceed or just call the credit card company to get help. I phoned the credit card company this morning as as figured they all lied, they simply needed to call the customer service for assistance on how to pull the credit information. Did I mentioned I had to flag Kevin/Ken down to get the order numbers on the furniture, he was not particular even then, because he had to leave the customers with the big purchase. All three associated walked away, not saying thank you for waiting 2 hrs. in this store although we could not help you. The associates are always very dry, never smile, and appear to be unhappy working for this company. Being unhappy with your place of employment is not an excuse to pass that onto customers. I will never recommend anyone to Dublin Ashley's, one reason that I came back to that location was to support Bill, not sure what has happen to make him so unpleasant, at the Concord location he was always pleasant. I'm very upset and disappointed with the way I was treated at Dublin Ashley. PJ

Very worst customer serviceThey lie about everything to us. Myself and my wife we went to buy a furniture from Dublin store The person by the name of David who sold us the furniture he Basically lie about everything to us. He put the Wrong information on the Computer we received the furniture while we were waiting almost one month Finally after one month we received our furniture but it's was a Completely wrong furniture so I have to send it back to them. After another 3 weeks I we finally received the right furniture the I purchase for . So it's been 2 months since I Purchase my furniture Iwe still waiting for our Dining table to Deliver. But when I called they are customer service they lie to me and given me the wrong update about my Dining table delivery. It's been 2 months they given us to much stress. I won't recommend anyone to go to the Dublin Ashley Furniture store buy any things from them . They funny things whenever I go inside the store asked about the manager they lie to me saying the manager is not available. Hopefully any one else doesn't get this worst experience with them .

Felt judged by a rude sales rep. We have been Ashley customers for long but never returning!

Had a very good experience on this store. Apart from their good furnitures, the sales rep named Jake & the store manager, Kenneth were the most kind & easy to work with. They will work with you within your budget. Will definitely recommend this place !

My Sales Rep was David Han. He was very patient and professional. He even carried the purchase to my car. Five plus stars for David. As for the Ashley Store, this was my first time in the store. Ashley has some policies that I cannot agree with. First of all the amount of paperwork for a $99.00 sale, (small table). I believe I signed my name five times. What a waste of a tree. Also very time consuming for the customer and the sales associate when other customers are waiting. Next, why can't art and wall hangings be taken home for a trial? Ashley lost at least a $500.00 sale with me today because I was not allowed to take wall hangings home for even 48 hours. Ashley will lose allot of sales! The employees work hard and were very busy. they would have had more time for customers if there had not been so much paperwork. There was also an associate, did not get his name but he mentioned he lived on a large piece of land in San Leandro. He was able to find a small missing part to the table I was purchasing. He also went above and beyond.

The place is ver good the customer service it’s very slow !! Besides good place with lot beautiful stuff !!

Ordered bedroom set on Memorial day 2021, 10 months waited for it to get delivered. Every time I called they gave me date of 2 months further until I had it enough when their products were constantly in back order. Requested refund and no one from the store bothered to talk to me before processing the refunds!

We have been shopping for a formal dining room set for a long time. We just went into the store and found exactly what we were looking for that both my husband and I agreed on. They gave us a good price and we enjoyed working with David.

Jake was amazing!! Knowledgeable, friendly and helpful. I will definitely ask for him next time I come to the store.

Horrible Customer Service Ashley Furniture Dublin CA.

Bought my furniture here in January it was delivered on Jan. 20th. The delivery guy broke the leg on my sectional and told me someone would be out to fix it within a week. That didn't happen. So, I contacted Ashley on chat 4 times to get a replacement, each time I was told they ordered the part and it would be delivered soon. It wasn't. I even filed a complaint and asked for a partial refund and for someone to contact me. That didn't happen. Here I am in March, no one has fixed it, sent the part or contacted me. I will never buy from Ashley again.