Ashley HomeStore Dublin, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
Multiple issues with this company and store. One of the managers which we interacted with on our purchase day made us feel extremely awkward and was unprofessional, however we still ordered because the associate which helped us was nice and listened well. After that, the company messed up the delivery and admitted that it was their fault, not ours (since as a customer, you have to confirm a few times). After this, they refused to give any free or discounted delivery even after the item was delayed over a week. We got offered a measly 50$ gift card. As for being a first time buyer from this company, I have no idea what is that cheap in a furniture store. I asked about items this cheap and the person answering said "I don't know" when I called to see if there was a solution other than the gift card and they also told me that the card cannot be applied to certain things and that there is no other solution. I have no idea if I like their items, quality, and I defiantly despise their customer service. This entire experience tainted my view of this company and their greed. I will never shop again with this company and I suggest others be wary as they care more about a 1 time purchase of less than 300$ more than retaining customers. You will most likely be treated like garbage after they have taken your money if you are unfortunate enough to encounter a problem.
Had a horrible experience buying from this place. Try calling their customer service number and see how long they make you wait.
Bad furniture, bad mattresses, bad customer service
We ordered a sofa, love seat and chair after visiting the store and the day of purchase everything was great. We decided to cancel the love seat before it was delivered and its been going on 3 months and I am still awaiting a refund. They've said 2 checks were mailed to my address, but they never arrived. Now I had asked for the check to be mailed to the store for pick up and I am still without a refund. I am hopeful to someday receive a refund, but we are going on 3 months now.. and no one calls to follow up. All I have to say is good luck if you ever cancel an item
Ashley was great during the sales process, gave great discounts and add-ons. However, the customer experience after sales during the delivery phase is extremely poor. They make tons of mistake during dispatch, never properly resolve the issues when you follow up in person at the store. They have absolutely the worst customer service over the phone who can’t properly resolve anything as well. The whole customer service keeps going in circle between reps at the store and the back office. The whole customer service is a joke with them!
Worst customer service I ever experienced . We saw product online it was low we said them to price match and manger terry and seller Abby is worst ever sales person ever we had . They said upfront we are not telling true price is not low. He said to Abby don’t match what if you seeing price online still he is denying how come. This is the way you serve clients . You laugh at clients even thought they are true . I believe nobody ever should go there store specific Dublin store . She make us wait 1 hour for ordering in meanwhile product was out of stock in online too . They are recessim .
I ordered a dining table from Ashley and when it was delivered, the table was sent without the screws. They told us we had to wait a week to get the screws and set up the table so we had to spend thanksgiving dinner on the floor this year. My mom was very upset about this but we decided not to make it a big deal and just let it be for the week. On the day they sent the tech, they did not send the screws with him and he was not able to set it up. So now we have to wait AGAIN for the screws to be sent out then reschedule another appointment with the tech. I’m very disappointed in this company. I was very excited for the new furniture to come in but they ruined it for me. I don’t plan on going back to this company ever again.
Worst service. Ordered 14 piece living room furniture 1 1/2 months ago. We didn't received lamps with it. When received it was broken. Had to return in store in person. Now they are not answering when we will get lamps. When called a woman on the phone told me she don't know now what we should do and she can't help me. NEVER BUY ANYTHING FROM ASHLEY
My wife and I purchased a bedroom set, two nightstands and a dresser. The experience was fine until I found out that they mixed up our orders with three other people. I was getting text confirmation for other people. The store scrambled to fix it and my delivery date got pushed back. They use third parties for everything so there is no continuity. I had to repeat the situation multiple times. They refunded me the shipping, which was fair. I wasn't going to leave a poor review about Ashley, mistakes happen. Our furniture arrived damaged. When I called they said they would send a "technician" to evaluate the damage and either repair it or exchange it. Repair it???? You sent me damaged items. The manager, Terry, said he would call me back in 20 minutes after I explained the situation. He never called... two days later I called back and he forgot many details about the situation. He apologized for never calling me back and promised that he would give me a call on Monday... it's Wednesday... guess who never called back? I am leaving this negative review because not only did I receive damaged items, the manager, Terry, lied to me twice. He is not a man of his word.
Today my son and I went in and purchased a sectional sofa set from the Dublin location.The store was set up beautifully and the sales people were very kind. I’d like to thank Abby over at the Dublin Ashley store for all her help. Abby was very helpful, she was not a pushy sales person and she gave us time to make our decision on our own without any pressure. Abby truly made our shopping experience a pleasant one😊 Shop Ashley furniture and go see Abby Haung she definitely will take care of you. Can’t wait to get my new furniture😊
Francis is the manager at this location she treated us with a lot of respect and made us feel at home will definitely recommend this place 100%...... Thomas was the sales representative he had excellent customer service would definitely come back to him 100% felt at home very fast service would recommend Ashley home store in Dublin 100%
Thomas were great. Not pushy at all. Very patient, even with my 3 kids in tow. It was an unplanned visit that turned into my wife and I deciding to purchase a living room set. She and I took our time choosing our pieces, and the kids were getting restless around the 2 hour mark (ok, the whole time). Thomas and then Abby were cool with it. Both didn't roll their eyes after being asked the same question like 4 or 5 times. No problem, they just explained it again. Overall a very pleasant experience with the both of them. Got a pretty good deal, but the service was better than the deal.
We had the pleasure of working with USHA she was so easy to work with she was knowledgeable About each piece of furniture she didn’t pressure us she made it fun and we left happy with all our purchases when you stop in the sure to work with USHA!!!!