Ashley Store Dublin, CA

Lot of collection across all ranges, excellent supporting staff helped me to take decisions quickly.

The products are good and sales representatives are good but the floor manager is too arrogant while taking to customers and using the words “careless” towards the customers is very rude on her part. This is not how you treat the customers and this is not acceptable!

Tahir was really helpful. Very detailed and thorough with explanation of the warranty coverage.

Tahir helped us with all the questions and concerns! Great service!

Tahir was very kind and helpful person he did his best to fund me my dream furniture.. i recommend everyone to go to him because he seems very experienced with what he does and the Ashley store in Dublin, California

Our sales representative Lina provided us with amazing customer service. She was very personable, helpful, and professional with the goal of meeting our needs, to the point of checking with the store manager (Steve) concerning three items that would complete our set, but has been discontinued and we were able to purchase the floor model. Thank you Lina and Steve! Happy Holidays ~ blessings into the New Year!!

Tahir helped me to find the right furniture and good deal.

I had a terrible experience shopping in this store. They delivered a wrong item and it took 4 months, 1 extra visit to store and 5 pick up attempts to get it fixed. Poor customer management. To compensate for the hurdles I faced, they promised 250$ which would go into my credit card and that never happened to which they told me to check with Credit Card company. I would never recommend anyone to buy in this store!

We had a great experience with Tahir today. He help us furnish basically our whole house. I highly recommend him!!!

(Translated by Google) I liked the attention of the seller David and I am very delighted with my purchase (Original) Me gustó la atención del vendedor David y muy encantada con mi compra

"Exceptional Service and Amazing Collection at Ashley Furniture!" I recently visited Ashley Furniture and had an outstanding experience. I was in the market for a new sofa and mattress, and I couldn’t be happier with my purchases! The collection at Ashley is truly impressive, with so many beautiful and comfortable options to choose from. What really made my visit special, however, was the exceptional service I received from Tahir. Thanks to Tahir, I walked away with exactly what I was looking for, and I’m thrilled with my new sofa and mattress. I highly recommend visiting Ashley Furniture and asking for Tahir – you won’t be disappointed!

The store manager was great and got us connected to David for sales and questions and answers. David was real nice to work with and made our furniture search alot easier. Thank you Team Ashley store Dublin Ca

Thank You Ashley Furniture Store I highly recommend you to anyone

Tahir provided great service and was very friendly.

I always get overwhelmed furniture shopping. But Tahir helped us by asking what's is important to us and his knowledge of furniture helped us making the decision. Thank you for helping Tahir

Very nice collection of sofas. Tahir offered excellent customer service and helped us pick a sofa that suits our needs.

I had the best experience with Andy ! He’s very attentive and knowledgeable. He’s very kind and has amazing uplifting energy. We went in to look around and ended up buying a couch and a mattress. He worked his magic and got us a great deal.

Tahir was very helpful showing us around

I had a very pleasant experience shopping at Ashley Home Store. Their sales representative (Sean) patiently walked around the showroom with me to offer different options. He was interested in knowing my needs and thoughts then he showed me the selections that fit what I was looking for. When I made my decision on what item to buy, he offered me different payment options, although I was not interested in financing. Overall, he was very helpful from the start and until the transalactiin was completed. He was very efficient and knowledgeable and got my order processed quickly. Thank you for making this process fast and easy.

Usha was amazing!! Super knowledgeable, patient, and kind. Made picking out a new furniture set into a wonderful experience. Will definitely come back next time I need to get any new items.

Great products , great sales team and special thanks to Tahir for helping us.

Tahir knows his furniture. Helpful

It was great experience buying furniture from Ashley. Andy helped me to choose and find exactly what I wanted. I love my couch and both the king and queen bed and mattress.

Great timely service

We had a very good experience. The sales people were very responsive and helpful. They helped us find a close delivery that was quick and we were able to get the mattress that we wanted and we’re very happy with it.

Excellent Customer Service and support, Thanks Ashley Team, Cheers!!

Andy was extremely helpful with our purchase.

Tahir helped my mother and I pick out a dresser for my room. He was very kind and took time to explain the available payment options and recommended furniture. 5 stars for Tahir!

I was happy with delivery I was able to telldwkivery was going to happen technician we're nice and efficiant

Great experience with Tahir. I appreciate him for his service.

Went to several furniture businesses in the bay area and was very impressed with Ashley furniture in Dublin! Our sales guy Joe was very professional, and explained a few things regarding our purchase of a new bed, mattress, headboard, nightstands, and dresser and last were two beautiful barstools for the kitchen. The manager that day, his name is Steve also was very knowledgeable and explaining different mattresses and explain the discount we were getting because we bought so much that day. We just moved and really wanted our new bedroom furniture delivered as soon as possible and they said the following week that it would be delivered but the barstools might take two weeks. that day delivery was on time. The two gentlemen worked hard, setting everything up, and also had the two barstools delivered the same day. I was quite pleased with the whole process and would highly recommend checking out the Dublin store

Andy was a great sale man at Ashly furniture in Dublin Ca.. He had great customer service and he show me really good options on what I was looking for. He sold me on the beautiful recliner sectional.

Andy was great. We looked and sat on 7 to 8 sectionals and he was patient through the whole process. He does talk fast but extremely helpful and kind. He met all expectations. Thank you Andy!

Satisfied customer so far😁

Lots of selection and the purchase and delivery/setup was excellent

No one helped us take the ottoman to our car. Poor customer service at this store.

Tahir helped us by notifying us when our bedroom set arrived on the floor for viewing. We texted back and forth for 4 months until it finally came in. He arranged for it to be put on the floor prior to our arrival and helped get us the best price with the customer protection plan. He was gracious and patient with our many questions.

If I could give my entire experience negative stars I absolutely would. Everything started off great, we saw some couches at reasonable prices. I called in the evening to place my order for a new couch. Everything in the buying process was quick and painless. I confirmed with the person over the phone all the prices and I asked a couple times if this was the correct orientation, Ive bought two couch in my entire lifetime so I'm not familiar with how they name and orientate their furniture. After confirming, the order was on it's way. This is where things turn to shit. We received the couch only to find it is not as we discussed over the phone. I called to hopefully get it corrected quickly as I have children and pets that I did not want ruining a couch I had to get replaced. After being on hold, someone took my message and said it would have to get approved to fix. I waited a week and called back. I explained my situation again and was transfered to a different department where they made a ticket and would help get it resolved for me. I called back a few days later to get a status and they had no updates. I finally called the store directly and finally got a sales rep that was able to start the process of getting two pieces swapped out, that lady was incredibly helpful. Then I got a notification that my order would be shipped and delivery scheduled. I waited at my house during the scheduled time, nothing showed up that day. I call to find out what happened, and my order was backlogged despite scheduling a delivery date and time with me. They schedule another delivery date with me and day of canceled because it's still backlogged. The third attemp I finally get the right pieces, a month after being sent the original couch. This was my experience just buying the freaking couch. I pray to god i never have to use my warranty so that I dont have to deal with Ashley Homestore or their shit corporate customer support ever again.

i was happy finding dining table set at ashley but then really disappointed with the service. the sales said peace on mind that they would take the old set at my place and just change it with the new one. when they delivered the new one, they did not even want to take the old one so i had to call junk service for that. at the end, customer has to bear for everything. called the sales but he did not pick up or even call me back even though i left a message. called the store and said not sure what the sales person promised and asked me to call again tomorrow. hello??? i should think again for shopping here…

Yes Tahir was excellent, he help me with all my questions and concerns about all my purchases 😃😃😃😃😃😃

Thank you to Tahir And Matthew for lovely customer service today

Tahir assisted us and was very helpful. Highly recommend this store. Thank you!

$3000+ sectional lost its cushion and structural integrity in 3 years. Ashley said its normal with usage. Now I have back pain and weekly PT sessions. Would never buy anything from this brand. 10/29: Contacted store solutions as the store owner suggested. No response. 11/15: Another follow-up but no reply. I suggest shoppers not to trust any my pop pas

Found an affordable comfortable rocker recliner chair thanks to Tahir. Good service all around.

This is a store with really good customer service. Sean was extremely helpful with our purchase.

Ashley is best. Sean Linn is great in assisting to get us a perfect sofa set

Sean was super helpful in finding us a new (extremely comfy) mattress and they were beyond helpful in getting us a great deal! 10/10 customer service.

Sean is the Best sales ever! Very patient and really helpful! Please look for Sean! Best Sales in Ashley Dublin !

Sean was was very supportive and patient in answering all questions. Keep up the good work!

Andy at the Dublin Ashley store did an amazing job 👏, the transaction was so smooth and welcoming very informative. We bought a livingroom set, coffee table end table, lamp rug and bookshelf. 😀 😊 😃

Sean was great very informative, and very helpful and made sure that we were completely satisfied Great guy…

Mathew was extremely helpful and took so much time to explain us. Appreciate his patience.

Tahir was very helpful, polite, and knowledgeable. He helped us every step of the way and we were able to get exactly what we wanted.

Tahir was amazing!!!

My wife and I went in looking for a sofa sectional, the showroom had amazing pieces. Sean was an associate who did an amazing job of showing us around and helped us find exactly what we wanted.

Sean was very helpful, I did not know exactly what I was looking for but he was patient and very knowledgeable and gave me all the information I needed to make a decision.

Tahir !! Great customer service !!Sales sold me on several items .. will come back again !!

I was looking for a bedroom furniture set and Matthew and Andy were extremely friendly and helpful in my search! They helped make my experience was great and made sure I got the best deals possible. I bought a full set for my home and am looking forward to buying more furniture in the future. Highly recommend working with Matthew and Andy for any needs!

Sean Linn was great! He was very helpful and provided exceptional customer service. Highly recommend this store!

The store manager was great!! Very honest and straightforward and answered all the questions we had best experience with an Ashley’s store!! Thank you so Much Steve for your honesty and patience!

Nice experience at the showroom with Tahir and quick delivery of dining table set afterwards.

Staff was very friendly and helpful. Thank you Usha!

Very professional and courteous. Tahir is the best!

Matthew Costello gave me excellent customer service today. He was thoroughly professional, knowledgeable and courteous. I got a great deal and I am thrilled. He answered all my questions diligently and competently and I will come again and bring more business. Thank you Dr. Anita Malhotra

A couple hours and a million questions later we decided on our cute sectional. Tahir in Dublin was super helpful and accommodating. Will be looking for him for any future purchases.

Tahir is wonderful to work with. He is very knowledgeable, answered all of our questions and explained the process. Ask for Tahir if you ever visit this location. Thank you, Tahir!!

Found a perfect headboard and nightstand. Tahir was very helpful and gave us a good price and excellent service. We will be enjoying our purchase for many years. Thank you, Tahir!

ashley store sales person was fine.i had problem with the delivery of furniture.for unforseen emergency problem we were not able to remove the old sofa from the room.the delivery person a young guy was nice. but his partner was not.we are senior citizens over 80 years of age.they didnt have any compassion.so I had to reshedule the delivery.tried to get in touch with the store clerk.no use tried many times no use.so I give 0 rating for phone attending and delivery.

I really like the furniture that I buy. And I really appreciate it Matthew Castello for all his help, he really help me with the matching everything that I want in putting all the furniture one and another one to made me. Decide what I really want He is a truly gentleman .

Lina was amazing. Just ordered today so hopefully delivery goes as smoothly as sales process! Thank you Lina

Had the greatest experience today getting two dressers for my kids! Matthew helped us from the get go, was never over bearing, gave us all the information we needed and also got us a great financing deal! 5 star experience and will definitely be back! Thank you so much!

Tahir was extremely helpful and professional. He wasn’t pushy at all while we were viewing the furniture. We told him what we were looking for and directed us to items that matched our interests. Definitely service worthy of praise. 10/10 👍🏽

Nice clean store with a big show room. Associates were very friendly and helpful. We worked with Matt and he was great! I had negative experiences with Ashley's before and vowed to never go back but this store and Matt have changed my mind.

It was beyond terrible experience to buy a product from Ashley. I would request each one of you to beware. It was my 1st sofa and one of the costliest sofa purchased from Ashley for the 1st time, when it got delivered, within 2 hours I called them with my problems of having the sofa. 1) Leather sofa generating heat in my body (rashes). 2) Back of the sofa had loose ends/gap in sofa. 3) blocking my patio door, because of size of sofa which did not fit in my living room. 4) Even after multiple follow ups with store managers of Ashley Dublin store, they immediately declined to understand my problem completely. They were not at all helpful. (I would request to replace them immediately & stop harassing the clients). 5) Ashley Dublin, particularly Steve and Star does not believe in customer satisfaction, please think twice before going to this store. 6) Email sent to Ashley customer service - they sent technicians twice at my place to check the sofa but after every visit they declined to help me reselect the sofa. Absolute shame on customer service. 7) it was a terrible experience ever in my life which I never expected from such a big brand. After calling customer service/store/sharing images on emails, requested multiple times but nobody helped me on this over the last 2.5 weeks. Just kept passing the battle from one person to another increasing the mental frustration & harassment. 8) Technicians kept fooling us in both the visit of helping us but both the times the request was declined on email. Please do not purchase product from Ashley as there is no return/exchange policy even for genuine reasons.

Usha helped us pick out a table and couch that fit our needs. She listened well and was patient with us while we took a while browsing for furniture. Glad to work with her!

Came in looking for a sofa bed. Tahir did more than help us point to right direction of sofas. He did an amazing job with showing us the different sofa options, shades of colors available, and even demonstrating the sofa in bed mode. He was very patient when it came to deciding on the color, not feeling rushed at all and made it quick and easy when it came to purchasing them. Would definitely recommend!

Great selection, reasonable prices. Andy was extremely efficient, kind and helpful! Would definitely recommend for any furniture needs.

Had a great experience shopping at Ashley, we found a great couch with the help of Mathew. He was very helpful and knowledgeable. Update: Unfortunately, the arrival date was incorrect, our time was wasted. My Significant other and I were given 3 different confirmations that the delivery would be on time. We both took the day off of work to be present and prepared. On the day of delivery there were no courtesy calls, texts or emails to inform us that our furniture was not going to arrive. After we reached out, our delivery date was rescheduled 2 weeks later. By not informing us of the delay, Ashley has shown us their unprofessionalism and untrustworthiness. This all could have been avoided with communication. We will not be returning and we advise anyone to purchase with caution. The showroom staff are amazing (like Matthew;) however once the purchase has been made, then the delivery troubles begin.

Tahir was amazing . He was very polite and treated us with a lot of respect.

Usha were doing great today checking in to see if we needed anything or to buy the items. She showed me all what I need to know about the item I am about to buy and went over all the details with me.

Went into the store for a twin size bed and met with Matthew. He was amazing took the time to show us multiple mattresses and answered all questions we had regarding memory foam and regular mattresses. Previous to going to Ashley we went to Mancini sleep world. The sales associate there did not answer any of our questions and told us to “just do you” so we went to Ashley and we were blown away with the customer service! Mathew took the time to help and was so nice and sincere! He deserves a raise!! He made us customers for life! I have already told my mom to come here and ask for him when she buys her new couch!! Thank you Ashley Furniture! We will be back for sure!!!

Amazing experience! I worked with Joe and Matthew. Matthew took care of me during a crazy shopping spree where I picked everything and bought very limited stuff without frustration. He took me all over the store to show me what i wanted. Best store experience!! Definitely gonna visit again and again!!!

Tahir was very patient and helpful. After months of looking, we finally found what we need! Thanks Ashley :)

Great and fast service Tahir helped us get a dining room table.

Wonderful experience our salesperson Joe was kind ,professional and he’s from the area. Really nice to meet him. This is why we purchased there.

Have gone here twice now and had a good experience as a customer. Great clearance options too!

Very pleased with service of our sales person Tahir Hash. He was very helpful with his suggestions and knowledge of the items which I purchased I will recommend him to all my friends in Pleasaton .

I had a wonderful experience with Tahir. He was very patient, understanding, and thorough. He answered all my questions and found us the best sofas to our liking. Tahir made us feel very welcomed from the minute we had entered the store till we left. If you need the best at Ashely talk to Tahir he got you!!

Tahir was very helpful and found us the couch with all the features we wanted!

Girlfriend and I were in search of furniture, Tahir provided phenomenal service as we found the perfect sectional sofa with a chaser. Definitely will be back for future furniture.

Was unhappy that I couldn’t combine my $50 off coupon on my purchase. Joe was great. We are looking forward to delivery of our new sofa and love seat.

Purchased a bedroom furniture set in Mother's Day and was told it would be delivered on 6/8 (they checked and said everything was in stock) On 6/1 I called and confirmed the delivery date with Customer Service. On 6/5 I received a text confirming my delivery date of 6/8. On 6/7 I received a text confirming my delivery date and time on 6/8. Three hours later they called to tell me the items are all back ordered and wanted to set a new delivery date w/o knowing if the furniture would be back in the warehouse by then. I contacted Customer Service who was argumentative and told me to drive to the store (1.5 hours away) to work it out with the salesman. After about 15 minutes on hold, Customer service came back on the phone and told me that someone from the Dublin store would call me within half an hour. At the end of the day, no one had called me and I still don’t know when I’m getting my furniture.

This was my first experience in shopping at Ashley and I couldn’t have been more pleased with the service. I was assisted by Tahir and he was very helpful and knowledgeable. My items will be delivered later this week so I will report back on the delivery; set up and condition of the furniture.

Was not entirely sure what I needed, but came out with a sofa sleeper. Got great customer service from Lina who was awesome. More items needed and "I'll be back."

Lina was very helpful and friendly.

Quick and easy. Super friendly staff. Knowledgeable about their bedroom sets. Great store manager, Steve.

While looking around for a dining table, Matthew showed us a variety of options and prices. He is a very charismatic, friendly, and professional guy that made our purchase easy and smooth. We give the five stars to Matthew because we could have purchased a similar product at another furniture store.

My family and I visited today to browse and compare dining room table prices. Our sales associate, Mathew, was exceptional. Upon entering, we were warmly greeted by his smile. He promptly introduced himself and assisted us with our needs. He was extremely knowledgeable about the store’s layout and provided us with a variety of options that matched our requirements. Mathew offered valuable insights about the furniture, making our shopping experience enjoyable. He was not only kind but very funny.

We had been to another store looking for a new mattress and took a break for lunch. When we finished our next stop was Ashley Furniture. We walked in and were greeted by Tahir as we came in. He asked what we were looking for and listened to us unlike the last store. He showed us a few beds but we chose one he had shown us earlier. He assured us that we had made the right choice on so many levels and did everything to make our purchase easier. I can’t say enough good things about this sales associate. He is a credit to Ashley Furniture.

No return policy, delivered item after almost 1 month. Dublin store manager doesn't have any manners, how to speak with customer and speaking like they are doing charity.

I had a horrible experience with customer service manager STAR . She was rude , condescending, and frankly mean. I will not be doing business at Ashley any more. She needs training in quality customer service, empathy . There are always exceptions in customer service and she showed zero desire to help she dresses very unprofessionally. Does not take pride in her role

The Sales Rep was very polite and professional and assisted me through the whole process.

Ok quality, ok prices.

Tahir was very nice, he helped me a lot with the process and made it easy

Tahir did really good job!

Came here late the other night with my parents, we had a great time with the ever so helpful Matthew. He was very knowledgeable and even cracked a few jokes my dad seemed to take to. Great experience, cant wait to buy..

Nice furniture at a reasonable price. They work on commission but do not pressure you to buy.

I worked with Matthew, he was fantastic. He was very patient showing us all the couch options in our budget. I had went to living spaces earlier in the week, and was underwhelmed. Ashley furniture has great choices that were budget friendly. I went in not really expecting to buy, but I liked the couch so much I pulled the trigger.

I'm calling these people out by name because of the EXCELLENT CUSTOMER SERVICE SKILLS, Evelyn, Star, Matthew, and Winnie, they are ALL #1,I purchased a sofa, a loung chair, and ottoman, and an entertainment center, they helped me, they listened to me, offered a variety of options, they all were Super Friendly, I never thought I could feel this way by going into a furniture store, if I had more money left I would have wanted to buy them all gift cards!! Whenever I need more furniture I now know I can definitely rely on Ashley in Dublin. They have a great team of people who are ready to go the extra mile for you, I don't k.ow what they get paid but they ALL NEED A RAISE, I love them ❤️

Store manager Star is outstanding. Out of desperation I contacted her after 6 days of failed attempts to try to get through to another Ashley store to speak to the manager about an issue. Even though I had not purchased the furniture from Dublin, Star immediately took ownership on behalf of the company, reached out to the necessary resources, and escalated what was appropriate so that I could receive resolution. Her leadership skills are exemplary. This level of customer service is practically unheard of nowadays. Incidentally,tge same day I spoke to Star, the manager of the store I purchased from called me and is going to now be able to resolve my issue satisfactorily. This is no coincidence. Star went above and beyond to the point that if I ever need to buy furniture again, it will be worth trading to Dublin.

We selected a date for our bed frame to come. We confirmed that it would be ready to ship and available. As we waited today for the delivery, we found out that they pushed back the date and a part was on back order. They never notified us that the part was on back order when we did the initial purchase. The purchase was contingent on it coming within 2.5 weeks. They didn’t deliver. When we asked for them to just bring the foundation of the bed frame and bring the missing storage piece later on, they refused n said they don’t do partial deliveries. It’s sad because I have bought so much furniture from there, so the fact that they wouldn’t accomodate the partial for Their misinformation or rectify the situation with a long standing customer, spoke volumes. Off to another store to get new furniture! Thanks a lot!

Excelent service. Sales personel was very welcoming and friendly - not pushy. I got the furniture I wanted and would do this again.

We purchased our dining table and couch from this store. Andy helped us out both times. He spent a lot of time finding the perfect items for our new home. We are very happy with our furniture. Thanks Andy!!

Went in to look at bedroom dresser’s, found the perfect set with the help of Joe who helped me. Since it’s a new set delivery will take a few weeks. Pleased with purchase

Absolutely love Dublin Ashley furniture! Great customer service and a very knowledgeable team, especially team leader Nicholas was super nice and helpful. Their other stores, specifically Lathrop store, definitely need to work on their customer service. I recommend Dublin Store over Fremont and Lathrop store!

Tahir was a great salesperson. He helped us find the right dining chairs and gave us recommendations on the right options based on our requirements.

Scammers. We cancelled our order and they said they would refund it in 2-3 business days. They did not. I have to open a dispute with my credit card and still waiting...Did a quick search online and turns out they do this all the time!

Tahir Hashmi is a very good person who showed all the items patiently and showed a variety of options to go for. Very nice person to do a business with.

Tahir was great to work with! The process was fast and easy. Thanks a bunch!!

Lots of furniture and other furnishings. Nicely displayed. But we didn't find what we were looking for. But they do have a lots of nice things.

David Han ! Was wonderful ! Most helpful sales person I have ever had! He was kind and knowledgeable. Ask for him if you are ever visiting the Dublin location

Mr.Tahir is very helpful. He showed all furnitures patiently.

A big shout out to the young man Matthew....he was the first to greet us, and was with us from the start to finish. He was very articulate and knowledgable of the product lines within our budget and understood our needs; thank you Matthew!

Waji has been super patient and helpful about my purchase!

Our experience with Joe was phenomenal. Nicest gentleman and awesome customer service. Showed us exactly what we wanted. Sincerely. Cynthia an Aladean Mahanay🍀

Tahir was very helpful.

Excellent customer service from Sondy. He answered any questions I had and made my purchase smooth. Very satisfied.

Sondy was incredibly helpful. He went above and beyond to help me find just the right couch.

Avoid Purchasing the Warranty! I recently bought a granite table set and was persuaded to get the extended warranty, assured that it would provide comprehensive coverage for any potential damages. However, when I attempted to make a claim for a chip on my table resulting from simply resting my elbow too close to the edge, I discovered that damages related to stone were explicitly excluded from coverage. Reguard, the warranty service provider, does not honor claims for a wide range of items—I've attached a detailed list of exclusions for your reference.

Ashley Home Store in Dublin, CA has terrible service. First, I had a date to have my new sectional couch and ottoman delivered, which was then changed several times after it was confirmed. Between text messages that were auto generated, text messages with my salesperson, emails, and phone calls from their warehouse, I was repeatedly told different things. It was not all pieces would be in, then different dates they would be in, then different dates for a new delivery. And I was told by my salesperson I would be compensated for all of this mess caused by them. Then I finally get things delivered with one small missing item. At that point, I found I could not use the new ottoman and one armless chair. I informed my salesperson of that. Then I received a call from someone named "Star" who stating she was customer service. and she had an attitude from moment one. Star stated unless the two items were defective I could not return them. I tried to explain that was not what I was told and that I could return them, as they are brand new and just delivered. I said well, I could just make the defective not really meaning it, just so Star could see how ridiculous what she was saying was. I asked to speak to someone above her, she Star, said she was it and there was nobody above her. Then Star got excited and her voice changed. She Star got loud and said the conversation was being recorded and if I needed any further help, I could go to their website. Then Star hung up. I mean, wow, what great service Ashley has. If you want to buy furniture and you are thinking of Ashley in Dublin CA, I would be careful or you may also receive very poor service.....I will never buy anything from Ashley again. This was my first, and now will also be my last.

Tahir was wonderful! Love this store. Nick the manager is also great!!

Matthew was great and so patient with us. He was knowledgeable and very friendly. We purchased our recliner set the same day just because of him! Thanks, Matthew!!

Tahir Hashmi was very helpful. He took me around to different items to look at. I didn’t feel rushed.

We visited Ashley Furniture Dublin, CA, the rep who helped us, Matthew C. provided a lot of knowledge of the products and good guidance on what would work for us in our new home. After tested and experienced many choices, we ended up with purchase of Purple Mattress and leather reclining sofa which we love.

Tahir was great. He was patient and not pushy. He gave out good recommendations and let us try different mattresses until we found what we are looking for. Also was very considerate about our budget and did not push to upsale

Good experience

Visited Ashley in Dublin and was greeted by Taher. He did a great job helping us find our dining table. He was very patient and extremely helpful. It was a good experience in all. Thanks Taher!!

David Han was very friendly, knowledgeable, and helpful.

Moved to the area and went in to buy furniture. Manager told me I couldn’t use my original Ashley credit card and had to open a new one. Went back to purchase more item and the sales rep charged my other credit car ( the one manager said I couldn’t use) long story short, unable to fix their mistake, reception in the front horrible attitude, never called me back and I am now paying two separate credit cards. I would not trust them, seems like they need additional training and there is always “ sorry, that’s store policy “. I will never purchase from Ashely.

I’ve been looking for a dining room set for awhile, and today I purchased one. Main reason, outside of the obvious that I was happy with the set itself, is that Matthew was informative, helpful, and efficient. Thank you!

Ali was really amazing trusted advisor and really got my service that I was looking for and really helped me and didn’t hound me while looking. Make sure you ask for Ali and go to Ashley’s in Dublin.

Ashley Furniture store will make things right! Overall, I am happy with the experience I recently had with the store. Starting with the purchasing experience, Lina helped complete the sales transaction when the initial sales rep that I talked to was not able to help me. The dining set came on time, so no issue with the delivery. I had to contact the Customer Service center to request a technician to fix a minor issue and they were able to fix it promptly. The dining set is beautiful and I am very happy that I purchased it from Ashley store.

Huge thank you to Matthew for helping us during our recent visit to Ashley’s!! Best experience we’ve had at a furniture store so far!!!

Usha is wonderful to work with. She made our buying experience very pleasant and easy. I would highly recommend her

Usha is amazing, the best! A gem at Ashley Furniture. She helped me pick out my round arm sectional couch with chaise and was patient and helped me measure. Highly recommended!

Found a great dining table. Couldn’t have found this great piece for our home without Tahir Hashmi’s help and expert knowledge. Will be sure to visit again and/or recommend friends to Ashley!

Friendly and Service was very good

Usha was the best! Very patient and helpful!

I can’t thank David enough at the store in Dublin, CA. We were given an incorrect price when we originally were looking at a sectional. It was lower then went higher within a matter of 10 minutes! The pricing is very confusing even to the employees! We talked to the manager who talked to the upper management but they would not budge and make it right. So we looked at other websites which we weren’t familiar with who offered the couch at a much lesser price but we just weren’t feeling comfortable with so many mixed reviews! My husband and I loved the couch so we decided to go ahead with the purchase at Ashley! I called David and ordered it over the phone. The ordering process and delivery process (which I still feel we shouldn’t have had to pay for delivery since we were given an incorrect price in the beginning but that is managements fault not David’s but we wanted the couch so we had to pay!) we ordered on Sunday and couch was delivered Saturday! David said he would keep an eye on the price because if the price goes down within 30 days of our purchase they will match price it! Guess what? He kept his word and sure enough called us and let us know the couch went on sale and we got that discount!! Thank you David!! A testament there are still people in this world who keep their word and care! He didn’t have to but chose to and we appreciate you!!

Mr Tahir is good job helping as

Nice showroom Excellent furniture available Very polite and professional salesperson Leena helped alot in selecting and buying sofa set

Usha helped us find the best dining room set for our space. She has a pleasant personality and great customer service skills. We appreciate all her help, and we also appreciated Nick's input and assistance. They are a good team and they made it very easy!

Usha helped us find the perfect dining room set. She was pleasant and professional, and really listened to our needs, and we appreciate her for her outstanding customer service! We would also like to thank Nick for his support and input, they make a great team!

Andy was great!

Came into the store knew exactly what I wanted and wanted it to be quick. They forgot to put in the discount and over charged me $100. They couldn’t refund me in store. Was told by the sales manger he would call me to clear it up haven’t received a call for 2 days. Tried calling the store no one answers. Finally talked to someone in store and she was rude and constantly talking over me. They over charged me and they make it seem like it’s no big deal. They won’t even refund delivery for all the trouble. I would try a different store

Lina was very helpful and informative. She was not pushy but knew how to navigate the sale. We are very happy with our purchase

Great service from the moment I walked in. I received a friendly greeting from David. He was super helpful and funny too. He was so patient while he showed me numerous couches. He helped me find exactly what I was looking for. The value of the couch worked for me too. He managed setting up the protection service and the delivery service. I had a great experience and really love the couch. Added 2/16: Delivery had a 4 hour window and they arrived within the first hour. They were fast, careful, and kind. They brought their own tools and assembled the couch for us and it was perfect. They took away the garbage too. Thank you Gio and Juaquin!

Andy , was very helpful and friendly and helped us to find what we want. But the lady in the front "his manager" wasnt soo friendly . Waiting for the 2 bedrooms to be delivered next month in perfect condition thank you.

Andy was awesome and great sale this weekend!

Great customer service at store (rep Waji) & Ashley Corporate office.

We had a wonderful experience today with our Sales rep, Tahir. He was very knowledgeable about the furniture and was patient with us. He made this a great experience for us. Thank you Tahir!

Very helfull

We were greeted at the door and pointed in the direction of what furniture we were looking at. The sales associate checked on us often.

Andy, He is very nice and passionate about his work. He treat us with respect and was very kind thank you very much Andy for your patience during our visit.

Had a really great experience at the Dublin Ashley location. Our sales associate, Tahir, was super helpful and patient with us. We really appreciated him and enjoyed our experience today and Finally found our couch!

Andy help us and it was great!!

You guys have beautiful funitures.

I was a bit freaked out when they called and said one piece would be a week late and pushed the delivery. But they showed up on time the second week. Sales person was great. I went online saw all the one stars after we bought it and my heart sunk. But we have it all is good.

Tahir, he give me very very good service , this hay is super friendly when you go there ask for him . Thanks Tahir

Luna was amazing at the Dublin Ashley. Not pushy and answering questions quick and knowledgeable !!!

This store is independently owned and operated and they set there own return policies. Our furniture came damaged at delivery and we discovered how cheap it actually was. They would not let us return the furniture. Buyers be ware, no returns!

Furniture looks nice is the store but is poor quality. They do not accept returns, even though our item was delivered damaged. And when we called and explained the situation they told us we should have seen the "no returns" sign in the store window. Very disappointed in the lack of customer service and would never recommend buying anything from this company.

Awesome experience. The customer service was grade A! Tahir and Sondy helped me finalize a great deal and I cannot wait to flop of my new couch!!

Poor delivery

Usha Sayyaparaju has provided excellent service to help with our furniture. I highly recommend Usha to anyone who are planning to buy furniture.

This review is for Ashley's warranty and their their review team. Don't buy their warranty. It's a scam! I bought a bedroom set with a 5 year warranty. I reported damage to my dresser recently due to an incident where nail polish remover damaged the wood. They kept insisting accumulated stain and they don't cover it and they cover single incidents which this was. Their review team did not believe me. Absolute shame for this company. Update - The ashley review team never reached out to me. I sent them all the details but no response. I will never shop from them or recommend them to anyone.

Lina was very helpful

This review is for Ashley's warranty and their their review team. Don't buy their warranty. It's a scam! I bought a bedroom set with a 5 year warranty. I reported damage to my dresser recently due to an incident where nail polish remover damaged the wood. They kept insisting accumulated stain and they don't cover it and they cover single incidents which this was. Their review team did not believe me. Absolute shame for this company. I hope they go bankrupt soon.

everyone was very kind and welcoming!

Just like others mentioned here DO NOT buy your stuff here. 1) They delayed my order2) When they delivered they delivered partially3) Delivery person went back to truck and signed the receipt him self and left, with some of my stuff still on the truck4) Customer care isn't reachable. You end up dailing and ending up no one answering your call.5) Went to the store and gave all my details, which they said they will call me back, which obviously they never did.Now I am in this situation where I paid for my stuff and which was never delivered and officially marked as delivered. Wasting hours together to see how I can fix this.

I Had a pleasant experience. All of my questions were answered and I found the furniture that I was happy with.

Quick, informative and easy transaction for a new bed and night stand. Thank you!

Very good customer service.

Great salesperson Tahir. Great and knowledgeable manager. Came in on a rainy day and got some great service and good deals.

It was a pleasure shopping here at the Dublin Ashley HomeStore. Tahir Hashmi is a very patient, knowledgeable and kind sales rep. I really appreciate being served with respect. He wasn't pushy and never insulted my intelligence. I envisioned the style of furniture and quantity of pieces I needed for my large family room. Tahir was on hand to answer all the questions I had. He didn't try to add or change my vision because he doesn't know my family room like I do. Thank You, Lord for this great experience!! BTW....The selection of furniture is very good and so are the prices.

I appreciate the enthusiasm and dedication of the staff at the Ashley store. They demonstrate a strong eagerness to showcase and sell their products. However, I have encountered significant issues with the products themselves. Despite multiple visits from technical engineers and even some parts being replaced, the problems persist. There seems to be a lack of resolution, and I've noticed that the technicians often attribute these issues to incorrect assembly by the third-party delivery team. Furthermore, I've found the customer service to be lacking. This, combined with a strict return policy that seems more focused on protocol than customer satisfaction, has been disappointing. In my opinion, this approach might lead to a loss of customers over time. Based on my current experience, which has been quite bitter, I am hesitant to consider future purchases from Ashley.

Never purchase from Ashley. they only want the money.

The staff wasn't very helpful, and they asked $200 for delivery of a dinning table.

Just like all the other reviews say, they will lie to you about when it will be delivered. Save your time and money.

Sondi the manager was so helpful in getting delivery rescheduled. Made my relocation leas stressful. Even got call after delivery to ensure all went well!

Tahir was very helpful and knowledgeable. He showed me exactly what I was looking for. Thank you for the great customer service!

Good service

Tariq was a great sales rep and helped me pick out what I needed. Thank you!

Super easy and fast. I don't have the furniture yet, so I cannot speak of the quality of the piece, nor the functionality of the fireplace

Let you look without pressure... And very helpful when ask for help.

We placed a self pickup order in Dublin location. We were directed to call a number at Lathrop warehouse for self pickup, and we failed to fulfill that purpose since I was offered a wrong number. We drove 3 hours round trip and didn’t pick up anything. We decided to cancel order and that’s when nightmare started, It was a disaster. Staff at Lathrop location gave me a corrected number with which I presented to the manager of Dublin location, and she didn’t recognize this number. Their intra- store communication is poor and customers are taking the fall due to this lack of communication. And I had a pleasant experience with David until I initialized cancellation, it took him 4 days to cancel an order and eventually I needed to talk to his manager to get a refund. And there is no confirmation email for cancellation, nor a breakdown of that refund number, so I will never be able to know how the protection plan is prorated and adjusted accordingly. My suggestion is to finish your purchase within this location if you want to catch a deal. Once your order involves multiple locations, it could end very bad.

Delivery was delayed 4 weeks in a row. The sales person said the couch was in stock and would be delivered the following week. We were notified the couch had damage and changed the delivery date for a week later. We were then notified a day before the new delivery date would be the following week. Again notified the delivery date was pushed out another week. The day of the expected delivery date we did not receive any notification so I called and they said the item was on back order. They didn't even bother to let us know. Canceled my order and went to Living Spaces who delivered the same day!

Went in store to take a peek but ended up getting a really solid deal online for their pre- black friday discounts. We selected the installation option; Delivery was fast and includes truck tracking - install took less than 5 minutes, the guys were in and out super fast. Top notch service

I have bought a sofa and loveseat from them. On the delivery date they just bring the love seat. You can never speak with anyone at this store or at their customer service over phone as they never pickup your call.

Excellent Customer Service experience with Lina Conway and her manager David. Very helpful! Thank You both

Bought a couch at the store and William was super helpful and the most patient salesman ever! He really accommodated my concerns and dealt with my indecision like a pro! The selection of furniture was great, and William really helped made a conscious decision about my purchase.

Great service great furniture. On time delivery. Very helpful. Would highly recommend

BUYERS BEWARE!!! Don't ever purchase furniture from this store . Ashley Furniture is the worst place.. and furniture experience you will ever have! We purchased furniture in Aug and our furniture was not delivered until yes Oct.. yes 2 months after the fact. They also refused to pick up base boards that were incorrectly delivered and not picked up.

The service was except, I felt confident with my purchase and will continue to be loyal costomei.

We were searching for soda but instead found a reclining sofa that offered better value. David H. provided excellent service. Thank you!

If you are ever in the Dublin store please go see them: William Sondy N David A Wonderful customer service.

Great deals, smooth buying process, convenient delivery.

costumer service was great.

The sales guy was so helpful. It all went well .

Bought a sofa&bed . Sales person was Tahir. He is very nice to customers.

Bought a dinning table. Great price good quality and good customer service

Ordered a desk online. I received it on a work day so I waited until Saturday to open the box to assemble it. I planned on being able to sit at my desk and study by this evening. When I opened the box to do inventory, I was missing all screws and hardware, plus over a dozen parts! I have emailed the manufacturer, but at this point a return might be best... how to return such a huge item? That shouldn't be on me. Careless company...

We had a wonderful experience at Ashley. The salesperson, Leon, was so helpful and patient.

We did not have high hopes for couches because most places the prices are extremely unreasonable but not only did we find something we absolutely loved but our experience was worthy of a review. From the moment we walked in Tahir greeted us, had a measuring tape for us to figure out the furniture size. Not only did he show us to a few pieces but he also showed us some under our budget instead of “the nicest most expensive” which is always appreciated. He not only has a great disposition, he also gave us space to walk and shop around on our own. Thanks for making our experience memorable and setting us up with our comfy new couch!!

The service I got today from Star and (sorry forgot her name) was AMAZING. Wish I could give more stars. Thank you all

William was very detailed and patient

Great customer service. Salesperson really knew the items and was respectful on what we could buy and what we couldn’t. No forced sales. Products were great. Definitely going back.

We were able to purchase a beautiful bedroom set with the help of out very nice Salesman Tahir. He was incredibly helpful and was also able to give us a great deal. We will be coming back for future purchases.

Very helpful and found what we needed !

Great service

A great big shout-out for Leon of the Ashley Dublin store. Although we had found similar furniture that we could have purchased at other furniture stores, the ultimate reason why we decided to make a very large ticket item purchase with Ashley's is because of the truly outstanding customer service provided to us by Leon. In their nice showroom he took the time necessary for us to provide him all of the features we were looking for and to then spend considerable time discussing many furniture options available (with lots of trying out of all of the options in store). After discovering the perfect furniture then, with Sondy, also of the Dublin store, Leon put together the perfect package and got the deal done. Huge kudos to both gentlemen (especially you Leon for sharing all of your valuable time and knowledge with us in person) for bringing in two more satisfied customers to the Ashley Furniture family!!

Tahir at Ashley was great to work with. Very friendly and professional. We are very happy with our purchase and will definitely work with him again.

I helped my mom purchase furniture here and had a great experience. David Han was very helpful and friendly and the manager David helped us with a deal. The furniture hasn’t arrived yet but from a customer service perspective we were very happy.

William was very patient and helpful, helping us with ideas to hone in on exactly what we want. Thanks!

We visited the Dublin store in search of a large wall art. An Asian man greeted us at the door and said make me work. We told him we were looking for wall art we viewed online. He walked us over to the wall art we decided against because it was too dark for our home. However, we walked around and found another print we fell in love with, and we told him we wanted to buy this one. He told us the price was $239.99. My husband said he would like to put it on his Ashley credit card, and he told us there's a minimum limit to use the Ashley credit card, and that's $500. He said we would have to charge it to one of our personal credit cards, which we felt was very strange. He suggested we order it online when we got home; it struck us odd that we could not buy this right now in the store using the store's credit card. I would have to go home to buy it. We were disappointed that we could not use the Ashley credit card as other stores have no minimum limit. Can we interpret Ashley's policy as we cannot go there to buy four plates and four placemats and charge it on our Ashley credit card because it is below $500.00, which is not allowed? We walked away, puzzled. I stopped an employee walking by to inquire about a dresser. His name was William, and he informed us he was returning from lunch. If we give him a few minutes to clock in, he will gladly help us. William was a breath of fresh air, so positive, unlike the first salesperson, the negative responses. William explained each bedroom set to us. He started a shopping cart and said you have wall art in your cart. I replied yes, please remove it, He asked if we no longer want it. I said yes, we do, but the first man said we couldn't use our Ashley credit card to buy it b/c it was only $239.00, and Ashley's policy has a minimum purchase limit of $500. He said we could go home and buy it online. William apologized and said that's not true. I'd happily ring up the wall art and charge it to the Ashely credit card. The following line is for Ashley's management team. "You need to acknowledge and praise William for saving you a customer. If he hadn't crossed our path and allowed us the opportunity to buy the wall art at that time or been 100% honest with us, you would have lost not only this sale but future sales and a customer. I suggest you speak to your team member who feeds us false information about Ashley's credit card policy because he prefers to refrain from making small purchases under $500.00. Please keep in mind Store INTEGRITY is enormous in today's society. It can make you or break you." Thank you, William; you are a phenomenal employee with integrity and exceptional customer service. You made us feel we were important to you.

Friendly and fast service

I would definitely recommend to visit Ashley for wide variety and good quality furnitures. We were welcomed and the staff was very courteous and explained different options. Definitely recommend to visit and try out before buying.

Great experience! Worked with Winfred who guided me, patient, pleasant and knowledgeable.

Akash was a great help. Wonderful.

Really really bad. Avoid at all costs. Coming from someone who sourced their entire house furniture from other Ashley's mostly.

Being first time buyer we were kind of hesitant to shop in stores. But all that went away when Al our sales associate greeted us and asked if we need any help we told him exactly what were were looking for and he directed us to our dream couch. He answered all our questions and explained how the buying/delivery processed worked. We got a great deal and the experience was amazing being a young couple Al treated us with respect and understood the true meaning of customer service.

Make sure you get the right sales staff member . Initially this would have been a lower score but my last visit was a breeze

Great service Tahoe Hashmi

Bought a matress for my nephew, sales rep was very helpful and professional!

Andy is a friendly, knowledgeable sales person! Pricing is reasonable for the quality of furniture!

Lina was such a great help. Fantastic service

We just came in to browse but we got such good service we found what we wanted and bought it. Very pleased experience!

We bought a couch set and within a year the sofa started to have an indent on the seats. I called and asked them is it under warranty oh no it’s not so we’ve only on this couch 2 1/2 years and already we’re buying a new one I’ll never buy from Ashley’s again.

William was very helpful and knowledgeable. Excellent service !!!

Just received excellent service from William.

William was very helpful and patient with my shopping for a Mattress and Bed Frame today!. I Will definitely come back to shop for more of my furniture:)

Front desk costumer service lady - Evelyn is a gem. Went above and beyond to take care of my online cancelled service, and helped me place an order for my furniture in store. Great job.

Usha—provided excellent service.

Friendly and experienced advice

Had a great experience working with AL at Dublin store. Store manager was also very helpful.

We bought a living room Sofa and Usha Was the sales person. She was very professional and made sure to exceed our expectations. Thanks Usha.

The customer service at this store is horrid. We received the wrong item multiple times, items that weren’t even pre-assembled in the warehouse prior to delivery. Delivery drivers are a third party and verbally abuse the customers in their homes. Do not purchase anything from Ashley. It is not worth the hassle.

If you’re looking to buy furniture, do yourself a favor and do not buy from Ashley’s. Horrible customer service, delivery, and overall experience. I can write a detailed paragraph explaining why, but believe me you don’t want to spend your money here. There are tons of places in the Bay Area to buy furniture and this isn’t one of them.

Usha was very friendly and professional and spent quality time showcasing dining sets. Good quality furniture at a great price. I bought a nice set ! I’m looking forward to enhancing my home with Ashley furniture in the future.

David is a great sales person! Helped us pick the right item!

I walked into ashley Funiture in Dublin. Was helped by salesman Leon, who was great found what I needed and took care of us very professionally and quickly good experience

Usha was amazing!!!

Usha was amazing and lot of patience very friendly nature choosing right furniture and highly knowledgeable highly recommended .

William was very helpful.

Usha was my sales person and she choose a really good maattress for me and bedframe. She is amazing and super sweet. I highly recommend her and this location

Leon was extremely helpful in assisting me in finding the right King size mattress. He has a great personality and makes purchasing a whole lot of fun. Sondy and David were great as well and made this purchasing process very easy. Thank you team for providing excellent customer service and having patience with me.! Big 5 star experience.

Tahir was very helpful and professional. He really helped us, thank you

Lina was great

Usha was amazing and excellent customer service. Very informative and willing to meet our needs! Thank you!

She was amazing Usha is my girl .

Andy was great, friendly and knowledgeable. Helped us find exactly what we were looking for. 5/5. Would recommend

Had a very pleasant experience working with Usha!

Great service. Very quick and flexible.

Usha was a gem! We Got my sons bedroom set there & there was no high sales pressure. Usha was very kind and pleasant! Highly recommend!

Andy was patient and considerate of my timeline/ budget. I highly recommend working with him!

Usha is a very pleasant person to deal with.Sales manager was also very helpful

Usha our sales person was friendly and efficient and answered all of our questions

Excellent service from Lena.

I had a fantastic experience at the Ashley store in Dublin, California. I purchased a sofa and coffee table, and I'm delighted with my choices. Lina, the salesperson, was incredibly helpful throughout my visit. She provided expert guidance and made the selection process easy. The store's collection was impressive, offering a diverse range of furniture options. Lina's assistance was invaluable in helping me find items that matched my style and needs. The quality of the sofa and coffee table exceeded my expectations, and the prices were reasonable.

Excellent service 👍. Thank you

David was great. I walked in and explained what I needed and he took care of me within 1 hour. Got me approved for zero percent interest too!

Leon was super helpful. Didn’t feel pressured at all and he answered all our question. I’m the end we are extremely happy with our purchase. Amazing customer service!

Usha and Sondy thank you for the great service

My recent experience with Ashley Furniture store was impeccable, particularly under the stewardship of Store Manager David A. His instrumental role in facilitating a seamless and advantageous purchase for the furniture intended for my parents is very appreciated. This experience undoubtedly solidifies Ashley Furniture's standing excellence in customer service.

Great experience all around and great furniture. If you go in, ask for Leon Le!

Walked in and met Usha and Sondy. They showed the couch i was looking for and helped with selection and made the purchase easy. Would highly recommend them for your furniture needs.

Usha is very helpful, and plenty of knowledge with how the furniture is made, the value of it, and working on deals! She will price match the price online too. Highly recommend!

Excellent service, worked with Al and Sandy, can’t wait to my furniture next week!!

Usha & Sondi were very helpful. I appreciated their help in finding a few pieces for my son and myself. We will see you soon.

Quick and easy process to buy and set up delivery

They helped me as soon as I enter to the store, they were nice and always take care of every question that I have, thanks for everything, definitely I’ll come back soon

David was super helpful and patience with me! Great customer service!

Leon is a good sales person

Awesome customer service from start to finish! The knowledgeable sales team and the instore management were very helpful. Thank you Winnie & Sondy for helping me select the perfect living room set. I will continue to come back for all my home furnishing needs.

Excellent series. We were shown several Options by the sales person including say a items. They were patient got us the best deal in mature products were delivered property highly recommended

William was patient, knowledgeable , and helpful with additional suggestions. Store was clean and well organized. Thanks.

Great experience at Ashley. Tahir and Dave were very helpful in todays sofa purchase. Showed us various options until we were content. They also gave us a good price for being a returning customer.

Had great experience with William. Store has good collection of furniture and William was quite helpful in showing us around, going through all options that goes with our setting. The store manager and regional manager were also present in the store; all of the team was accommodating in working with us for final purchase. The 5 star reviews are totally because of the experience we had with William. Thank you !

Andy was great

Mr. Tahir Hashmi gave me excellent customer service. He was very knowledgeable and patient and rendered great service. I bought the things that I really needed and he showed me just the items I wanted. I was very satisfied with his professional approach. He is a dedicated sales person and helped me in making the right choice. Anita Malhotra

Andy the sales team member from the Dublin store assisted me with my purchase and he was excellent! He wasn’t pushy, he gave me space to look around while staying close to answer questions. He was awesome when explaining/demonstrating certain functions of furniture! I enjoyed purchasing from Ashley Furniture and would recommend the store to my family/friends.

Went into Ashley to get some new furniture and they treated us very well! Salesperson Tahir was great! The entire staff was wonderful!! Thanks again Tahir , David and the Ashley crew!

Salesperson was very helpful. Got everything I needed. Smooth transaction.

This Store Manager needs a new manager I have a Ashley gift card 100.00 dollars brought eight pillows for 80.04 the manager said that we don’t take this gift card anymore but took the money off the gift card 100.00 and my pillows only 80.04 dollars so He stole The money from me that was left on the gift card I will not Shop at this store again where the manager still your money and didn’t give me Store Credit I Called it Stealing from the customer.

We first stopped by the concord location, walked around the store , no one asked to help us or anything. We walked into this location was greeted by Tahir, he was nice and professional and we payed cash for a lovely furniture set! Special shout out to Sondy for chatting with us and supporting an awesome experience!

Find some pillows on sale for my living room Because I have A Ashley Gift Card the 100.00 Dollars card I Bought eight pillows for 80.04 .my balance the Manager took 20.00 Dollars off the Gift Card and then told me that we don’t use this Card anymore so I’m out of 20.00 Dollars the store keeps without giving me Store credit it’s Manger’s that Makes this Company like me Don’t want to Shop here anymore At any of the Store this why I close my account Down I Will Not Buy anything else from this store are Companies.

Most of the furniture is bulky giant, hardly any modern contemporary furniture available with good quality

Excellent service from Tahir Hashmi while buying a dining table at Ashleys at Dublin. Purchased one from this store. Good options and great layout.

I went to purchase some furniture today to take advantage of the 4 th of July deals and my customer service representative Tahir was awesome in assisting me and had provided me wonderful customer service ! Thank you Tahir for your service and for getting me spectacular deals 😊

Tahir was fantastic. Listened to what we were looking for and took excellent care of us. Worked within our budget and gave us exactly what we wanted.

Quick & easy

Ashley , Dublin has really upgraded their collection. Tahir Hashmi took good care of me and my husband to find our dream couch for our living room today. His showing of furniture and end to end process was meticulous and to the point. I will happily recommend Ashley, Dublin and Tahir to everyone.

I've tried for months to get a zipper replaced on a cushion from a $4500 sectional I bought from this store. I even purchased the extra warranty, and both ashley and the warranty dompany said that the zipper was not covered. It had been less than a year since I purchased the sectional. For 5 MONTHS, I went back and forth with sales people, the sales manager, and the store manager. They still had the sectional I purchased for sale. I don't understand why they couldn't have just exchanged my one cushion with one on the floor. These guys only worry about a sale and display no customer service at all. Follow-up is non existent from even the store manager. Once the sale is over, you never hear from these guys again!

Jeff Cheung was super helpful and made a transaction seamless.

Did not have good experience from sales person.

I will never buy Ashley Furniture as long as I'm breathing. The quality of your customer service call center, the delivery and even the workers at the store aside from the sales rep who helped me with this order is below 2nd class. I am so upset I want to find a way to tweet this so no one ever has the same horrible experience my 80 yr old grandma just had. Wrong delivery date, wrong address, wrong time, and most of all WRONG ITEMS. Thank you for ruining our day. You may be in business now but base on this experience your cost of labor and financials are likely declining. There is no way a brick and mortar store could stay in business operating so poorly.

I was looking for a recliner for my mom, something that is comfortable for her to sit in. I was greeted by Akash who was able to show me different types of recliners - power and manual. After looking and trying out some of the recliners, I settled on one that was plush with microfiber material and that could be charged once a month. Plus the recliner could be delivered really quickly. He was very pleasant, not pushy at all and let my daughter and I try out the recliners. After purchasing the recliner, we said that we wanted to check out the mattresses but weren’t going to buy. This other salesperson came by and asked who was helping us and I had said Akash’s name and she then proceeded to talk with him. She then came to us, said that Akash needed to be taking care of his customers in such a snotty way. I did not care for her demeanor and throwing him under the bus. I did allow her to show us some mattresses but left after 10 minutes. There’s no reason to treat your co-workers like that just to make a sale. Aside from her, Akash was very nice and helpful and strongly suggest for others to seek him out for your furniture needs.

Great experience, and Tahir Hashmi was excellent with showing us our options and answering all questions we had.

William did an excellent job getting me everything I wanted and needed! Thank you William!!

The seller AKASHDEEP BRAR, was great ,polite , respectful, professional and fast . the only reason I gave one star , becouse the delivery guy , before finishing the assembly, asked my wife. If she was married twice, my order number is 170401110 Try to contact Dublin Ca store to talk if the manager but they never answer The phone. But I contacted the customer service and I reported the problem, . This is was not professional, and deliver guys or any one who provide a service, is not supposed to asking those question , this call aharassment. Could u imagine someone delivering something to your wife , or daughter, or mother , and asking if they are married.. I think asheley should take more care about costumers and educate the contractors team , to be respectful. I will make sure to let all my social media , friends, co-workers, and family know about this.. Disappointed. Thank u asheley....

Great experience in the store. There is an option dor each style, and I was able to find mine with the good assessment of the representative. I highly recommend it.

Great store, Jeff was extremely helpful and helped us a lot

Horrible Delivery Service5 Stars for our excellent Sales Rep Du and very competitive pricing, but0 Stars for DeliveryI booked a specific date 9 days out and received an email message asking to confirm 5 days out. That same day I also received a text suggesting if I don't confirm my delivery may be delayed. I called the helpline only to find out they had to confirm also. I asked for no further messages and complained that this is irritating to keep repeatedly getting messages to confirm, even though I already responded. After the call I continued receiving text and email requests every single day.Garbage tracking system

The salesman was friendly and helpful. The furniture was delivered on time.

Andy took super great care of us, found us exactly what we wanted - no pressure and lots of great insight. You can tell he's super passionate about his products! Andy was wonderful with our daughter while we discussed our purchase. Andy went out of his way to look up my old purchase warranty and get me all the details so I could make a claim on my existing couch. Thank you Andy, you made our buying experience the best ever.

The store was extremely clean, set up very nicely, easy to find what I needed. Sales people were friendly, but not pushy. It was a smooth process from beginning to end not to mention great prices.!

Wonderful experience, William helped us since we entered the store and guided is to exactly what we were looking for and also showed us the special deals. We didn't feel rushed or pressured, loved our experience.

Great collection and great staff. We bought a leather recliner sofa + love seat for living room. Staff is very friendly and don't apply any unwanted pressure and give all information needed. Location of this store is very convenient and ample amount of parking available while you shop in this store.

Had a wonderful experience, Mr. William did a excellent job in upselling :) and walking through various available options. Overall pleased with the experience!

Jeff was Awesome. We bought furniture for our kids room and overall experience was really great!

Good product, good price, good customer service (Sherry), delivery process couldn't have been better! What's not to like? Thank you.

Great customer service!! Loved the prices. Winney was a pleasure and assisted when asked.

Very friendly- great service. Many choices.

Excellent experience in the store with William. Thank you.

The sales person was friendly and explained things clear and helped out with what we need .

Thanks for your help Retired William… Stay young..

Very satisfied service, with good price Friendly sales and manager

It was a very nice experience with the sales person, I recommend everyone to shop there for a bedroom set and furniture too!!

Jeff was very helpful ! Found the Art I was looking for

I was greeted by a very professional and personable gentleman, by the name of William. I told him what I was looking for, he was informative and showed me numerous options. He was quick to answer my questions, and while I may have only been "looking" after seeing what was available I made a purchase. I'm excited about have the new additions to my home. Thank you, William, it was a pleasure meeting and working with you.

The service is top-notch. Went to a different store originally. The other store in Concord, I think, took us for granted. The sales lady in Dublin went above and beyond to earn our business.

I placed my order with Leon. He was great! I will definitely be asking for him the next time I place an order.

Leon was a great salesman at the Dublin store. However, the delivery and assembly of the multiple pieces of furniture my wife and I ordered was absolutely unacceptable. As well as the process to repair the damaged furniture we received was awful. We were forced to jump through numerous hoops in order to just return the broken furniture that was sent to our house. I would not recommend doing business with them.

Nothing really special about this overpriced store. They charge a % for delivery. We were looking at a $2300 dining table. Guess how much was the delivery? $230! Spoke with the manager, he reduced it to $187. We showed ourselves out of the door as soon as the place didn't have any good stuff either.

I wish I could give this place 0 stars! Please DO NOT buy from this store. It took 10 months for my bed, dressing table, and side table to get delivered and set up. The customer service was horrible. There was no coordination between the employees; some gave me a lead time of 2-3 weeks and others gave me 2 month lead time. The customer service reps didn’t even know what was in stock. When I visited the store to get some help, a Caucasian women at the front desk named Ann/Anne was extremely rude, racist, and unprofessional. After multiple store visits, I finally got hold of the manager who helped me out. Save your money, buy good quality furniture from better alternatives.

Andy @ The Dublin location was great ! He was very approachable and knowledgeable. He went above and beyond to answer all of my questions and concerns and always in a timely manner. Andy is a great employee! Thanks Andy for all of your very helpful assistance :)

I saw a dining set online and wanted to see it in person. I walked into Ashley and the sales person assisted me immediately. I really liked it and purchased it. It was quick easy and very efficient.

Absolutely great service from Leon Sondy!! Both were very informative and pleasure to work with! I was able to get all my furniture for my new home in one shot!

Who wants to contact NBC Consumer Complaints & get their MONEY BACK for cheap, defective furniture?? Seriously. Let's go. Hold them accountable for their lies, horrific customer service, & FALSE ADVERTISEMENT of "HIGH QUALITY furniture & HIGH QUALITY customer service". This corporation is crooked with ZERO INTEGRITY. They clearly train their managers & staff to BE DECEPTIVE to CLOSE the SALE & tell them to give you the run-around & lie if any customer returns w/complaints. They want to wear you down until you stop contacting them bc then their problem is solved BUT YOURS NEVER GETS RESOLVED - they won & took your money while you're left w/crappy, cheaply made furniture bc their warranty basically COVERS NOTHING! They stand behind their policies which coincidentally are written in a way so that no customer can get a refund or replacement bc furniture falls apart AFTER their 3 day return policy & if your furniture starts falling apart after one month, they claim "normal wear & tear and their warranty does NOT cover that". See? They have their way out. "Once they make the sale, customer service & customer satisfaction does NOT matter to them AT ALL". Unscrupulous & shady business tactics; NO INTEGRITY.ALL the negative reviews are consistently the same - READ THEM....they are true bc we are going through the same BS. HOLD THEM ACCOUNTABLE for their lies & deceptive sale tactics & horrific customer service.This ENTIRE FRANCHISE DESERVES A "FAT ZERO"; not even 1 star so disregard the 1 star. NO STARS. Like previous reviews - AVOID THIS SPECIFIC LOCATION. Their website ONLY POSTS POSITIVE REVIEWS which ARE LIES. Their outgoing message raves about "High quality furniture & high quality customer service" - LIE. The general manager David Abelson ignores your calls (unless you keep calling) OR tells you that he will call back but does not. Sheri is the same; she is in customer service, possibly mgr of customer service which is even worse. You have to chase them down & they try to avoid you as much as possible. Another review noted "no integrity" - THAT IS CORRECT. We bought a couch that started pilling like crazy after 2 months & we thought it was a fluke but it only got worse within 5 months after purchase. They claim "normal wear & tear" - WTH?! It's a couch! It should last years. It should withstand "normal body movements"; if it can't handle normal body movements & material starts falling off, then it is NOT HIGH QUALITY like you claim. Thought they ONLY use HIGH QUALITY MATERIAL - a couch should not be pilling wads of cloth after only 2 months. We have owned couches our whole lives and they have NEVER EVER PILLED....EVER...even after 7 yrs. So their claim of "normal wear & tear" is utterly ridiculous. It's falling apart bc the QUALITY IS CHEAP & HORRIBLE. Then they cover themselves by referring you back to their pathetic warranty that "does not cover normal wear & tear". Wearing out after ONLY 2 months is NOT NORMAL. We spent $7k at this store. (I will write another review about the quality of their furniture). This review is about their horrendous customer service.This is their "high quality customer service":1) Call directly to their store, hit 2, no answer, then get re-routed to their call center in another country & talk to someone who cannot help you at all.2) Speak to either Sheri or David who lie to you about "looking into the issue & will call you back (in a couple of days)" - THEY DO NOT. Instead, they avoid your calls & completely ignore you when you try to call them. 3) THEY JUST LIE to appease you for a while then just completely ignore you in hopes that you will eventually give up & go away. To them, that is "problem solved".DO NOT BE ENTICED BY THEIR DEALS or 0% financing for years - IT IS NOT WORTH the CHEAP FURNITURE & HORRENDOUS CUSTOMER SERVICE. They JUST WANT THE BIGGEST SALE & YOUR MONEY. After they get you locked in, they do NOT CARE ABOUT ANY POSSIBLE COMPLAINTS. They HIDE BEHIND THEIR SCAM WARRANTIES. They wil

Got a nice couch for our home thank you so much Ashley Dublin and to Usha!

Leon was great! He helped me with everything and now my new apartment is furnished!!

David and Usha were super helpful, patient, and professional. Thanks.

We had Usha help us with the purchase of our new bedroom set and mattress. She was friendly, helpful and very knowledgeable. I am very happy with how she treated us. Thank you

Very helpful and knowledgeable sales person Usha. Good overalll experience.

I came in just to browse for livingroom sets for my first apartment. Usha came up to me and assisted me with finding the cutest couch set . I cant wait for it to get delivered! She is a very sweet lady and was patient with me through out the process. She helped get me signed up for financing quick and easy . Usha is so helpful and attentive, if you want a positive shopping experience ask for her. 10/10

Easy and efficient delivery. Couch is awesome and looks great. Super comfy as well

Come in and ask for David. He is friendly and knowledgeable and the store manager was helpful with additional details.

Our salesman was great. He was extremely informative and just the right balance of information and leaving us alone to look as well. Made us more comfortable with the decision

I have visited Ashley(Dublin, CA) store 2 times and spent 4 to 5 hours to shop around. All the items in the store is very expensive and their store price was not even matching with their price on their website. In the store, The price of the in-store items doesn't match when they add items to the cart and they increased the prices more than the price they displayed on the item in the store. I was surprised when I reviewed all the items and the price difference between the order & the display price. Overall it was around $5k price difference. I have ended up paying more than $5k while compare to their online price. I would not recommend to buy from Ashley, Dublin CA store. In case if anyone would like to buy, I would suggest don't trust the sales person & sales manager, please do some research about the pricing and negotiate about the pricing.

I had bought a couch today and was able to get a amazing deal because of Usha. She was amazing and gave us a great deal for the 4 piece couch plus a ottoman! I highly recommend going to her if you ever stop by the Ashley Home Store in Dublin she is wonderful!!!

Usha helped us with a new mattress set and made the process super simple. In and out in a couple hours!

Everything great salesman,delivery guys, but very annoying the robo calls (several) saying delivery truck 20 minutes away

Usha was amazing! Got us everything we needed and got us a great deal for this weekend! Was very responsive and super nice the whole way through! Great prices and great furniture!

I went in to this Ashley store already knowing which dining table I wanted. Galilea helped me throughout the whole process and provided exceptional care throughout. Galilea wanted to make sure that I knew my options as she showed me other table sets that were nice but more affordable compared to the one I initially had my eye on. She explicitly did not force me to choose one choice over another. Galilea had the great idea to help me measure the tables we were looking at and compare it to see how it would fit in the size of my dining room. I greatly appreciated her help, patience, honesty, and attitude throughout the whole process. I did not feel belittled, only understood for what I wanted. In the end, I purchased the dining table set I had originally came in for. Galilea also put in the work to make sure I was paying a great price for it, not anything more than what was the sticker price. My mom and I couldn't be more happier with the service and table set!

It’s Andy who make the different. I have worked with him over 5 months. Every room. Every little furniture, every little detail. He works with me. Understands my taste and suggest and doesn’t sell. Ashley has the best collection. They have great customer service. The store manager and everyone works for my happiness. A must visit.

I want to give a big shout out to Ashley Furniture sales associates David, Jeff and Lina who helped us on several occasions to purchase multiple pieces of furniture for our new home in the last two weeks. Everyone was very kind and super helpful to assist us. They allowed us to walk around and see what was available on the sales floor, answered any of our questions regarding the furniture, delivery, discounts and warranties and genuinely tried to get us the best deal possible. In the end with the suggestion of the sales associates, we were able to work with the sales manager, David who was fair and generous to give us an amazing deal we couldn't pass up. As a customer, we thought the sales floor was well-organized, sales associates were super knowledgeable and helpful and can honestly say, they were looking out for my best interest. Our family have been shopping at Ashley Furniture for over 10 years at various stores, and so far, they have proven to be top-notch when it comes to customer service. I would recommend to family and friends to shop at Ashley Furniture. Great job, Ashley Furniture! 5 STAR!!

If there's an option to rate Ashley and Andy with 10 stars, we would! It was almost closing time when we first went to Ashley, and we were greeted by Andy. He is knowledgable and cares about what customer needs. We are just canvassing at this time and not yet decided where to buy. He then gave us his contact number and told us that he will assist us in case we decided to buy to Ashley. After that, we went to other Ashley stores, but because of Andy's excellent customer service, we decided to go back to Dublin branch and made our purchase there! Highly recommended! Thank you, Andy!

I noticed the ladder leading to upper bed doesn't provide a safe opening for a child to enter. Additionally, ladder is not ergonomic due to miniscule space on tread to rest foot. Upon complaining customer care, Ashley noted that this safety issue has not been brought up by that many customers. They also noted that, I filed complaint on 4th day. Ashley has a 3 day policy, and can't take any returns.

The sale representative ask as for help then I told him we are looking at the furniture he introduced his name to us and told us let me know if you need help with anything He was with his client, so we did not know the other gentleman was the manager we ask him for help. Very nice person he told us he’s the manager of the store and he loves to help us we did mention the first associate name but unfortunately, I forgot both of them his name right now. Very excellent service With high knowledge about the product and very patiently help me with everything and answered all my question patiently offer me for financing with Ashley. I had to use my points so I refused refinancing Ashley. My first time in Ashley store awesome experience with customer service in the store.I love the service And I will go again, and again to this particular store. Thank and thank you Outstanding customer service to both gentleman’s🙏

Friendly service, helpful advice, patient employees with fantastic pricing. Excited for my new living room to arrive in a few days!

Andy was great. Great service, honest, and great pricing. Awesome experience. Thanks Andy!

Wayne was very professional and very nice to work with

I love Ashley! I have gone so many times this year after my big move. They always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best quality for the best price truly. We went to Ashley dublin couple of times .we were helped by Usha in dublin centre.I got couple of products from Ashley and i am happy with my purchase. products quality were really good.And we get individual attention by the staff that help us clarifying a lot of doubts.

Tahir was super. We were looking for a particular lamp and found it. We also got some patio furniture that was on sale and Tahir helped load it in the SUV. Great service and very friendly.

Tahir was knowledgeable and helpful.

We had the best experience at Ashley Furniture - Usha especially made sure our purchase went smoothly and seamlessly. We are happy we were able to get all our furniture needs met in one place. I'm very grateful to Usha for helping us through this process.

Beautiful desk with wonderful detail. Perfectly adequate workspace and storage.

Very good service from Jeff

Awesome Service by Tahir ! He not only helped to pick the best sofa that suits our needs but helped from order placement to delivery. This is the kind of service that ashley should provide in other stores as well

Very good experience in the store. The person who helped us was very knowledgeable.

David is very patient and detail-oriented. Really appreciated his professional service.

Tahir is very patience and helps a lot with suggestions.

I can't speak to the quality of the products because I didn't end up buying anything from here but we walked in looking for a dining table and the man at the front was super helpful and escorted us around showing us options and helped answer questions on sizes and materials. I liked two of the options however they were too big for my space so I opted not to purchase but I do appreciate the level of effort that went into ushering us around and sticking by our side. I didn't feel pressure to buy or anything which was appreciated. The show room is huge! There looks to be something for everyone. I only stayed mainly in the table section.

I felt as if some of the staff were judging me and my girlfriend because of our tattoos and clothing we were asked if we needed help and when we said we were only getting one thing instantly the staff seamed uninterested and when we asked for help another staff member looked up up and down and said ugh ugh and ignored us we felt very disrespected and will not be shopping there again which is unfortunate because we just got a house and we're looking into remodeling and getting rid of our old stuff and completely redoing the inside and your pices were right up our ally but we will not be shopping there agin

Leon is great!! Showed us the best couches and made our decision easy...also told us about promotions that were happening from other areas of the store. Great salesperson and good selection of stuff here!!

Excellent customer Service received

Jeff was invaluable in patiently helping me resolve a large urgent order on Christmas Eve over the course of several hours when online payment and inventory issues rejected order placement several times. Very grateful to Jeff for seeing me through the order process to completion.

We just had a wonderful furniture shopping experience! Store manager David and Lina are super nice!! They are extremely helpful and patient! We really appreciate the discount they offered! Highly recommend!👍👍

Usha and David (manager) were fantastic. Usha was extremely helpful and understanding of my needs and she went above and beyond expectations. She made the sofa buying process I was dreading easy and enjoyable. Thanks to both of you and will see you for my next furniture purchase.

Leon was INCREDIBLE! Very knowledgeable and kept us in the loop on the various bed frames and outdoor furniture they have in store. He made us feel very special as customers and was a great and warm guy to talk business with. In fact, we originally came in only interest in a bed frame, and we came out of the store with a bed frame purchase and outdoor furniture for our patio! Super helpful and great guy. Definitely ask for Leon when you come into the store!

Leon, store associate, was very helpful in the store helping me with measurements and his energy is great! Thank you Leon! Store manager was fantastic with helping me make adjustments to my order. It was seamless and worry free which is exactly how great customer service looks like! Thank you so much David!!

We worked with Usha, the salesperson and David Abelson, store manager. Usha was very kind and helped us pick out our children’s bedroom sets. She was patient, efficient, and respectful. David closed the deal giving us a more than expected return. I definitely recommend coming to see Usha.

Create customer service provided by Lina!

Great service. Wayne was very helpful giving us all the tips and advices to pick the right dining table. Never felt the pressure to take a decision.

I normally never post reviews but that changed when I went into Ashley store in Dublin to buy some furniture. Our sales lady Usha was so helpful and knowledgeable. I highly recommend if you’re looking for furniture ask for Usha at Ashley in Dublin CA.

I went to checkout furniture today at the Dublin store, met this very nice lady she was very knowledgeable and extremely patient with me and answered all of my questions .I had the best Ashley comfort test on their Tempur-pedic mattress as well and I will be back to get myself one . They have the best financing options as well. Would recommend anyone to pass by and ask for Winnie .

Usha the sales rep was great!!

Jeff was great. Helped us with new couch and love seat and great price. Excited to get it delivered.

Nope.

Usha, her manager David and Sondy took such great care of us! We have gotten sofas and dining set from them and incredible service! Definitely recommend not only for the furniture but for the outstanding service!

Not a good store. Bad furniture and warranty is a scam. Basically nothing qualifies, and is not covered. Whatever.

Both the service and the store is nice! Well lit and clean organized. They were greeting us right away and a sales person was helping us. First time at this store and we realized it is not for us. The displayed furniture are not lasting type, the color options are bland or very safe: lack of better word unimpressive. We like colors and furniture you use for a generation. The costs are friendlier than nearby furniture store but you get what you pay for. We are not Ashley customers that is all, and very certain there are many that love it too! So nothing personal, just personal preference we would opt else, for more lasting quality and domestic craftsmanship in mind. Now the fact their service persons and the place being nice and professional we rate accordingly even if we will never return, but they service a crowd we are not part of and seen to be doing well!

Usha was our sales person. We purchased a recliner sofa and love seat and a couple of other things. My true review will be only after I receive the product and it's fully assembled. The shopping experience with Usha was excellent and she took care of all our needs.

David was amazing. He saved me a lot of money and went above and beyond to make sure that I left with a comfortable price.

I would like to thank to my saleswoman Galilea and her managers who went above and beyond for me to be completely satisfied buying my furnitures with them. I had some problems with the delivery guys and the furnitures at the beginning , but they were able to assist me and fix the situation successfully. Also, I really recommend Galilea for anyone who really wants a great shopping experience.

Lena, our salesperson was patient & clear while helping us with our choices. The selection is huge. We met Lena’s boss, the store manager and could see why it’s a well run store, as big as it is. We can’t wait for our delivery.

The manager was calm & offered us great deals. The sales people were a little rushed when they approached us but we waited a while to get help. We were motivated so when we crossed paths with the manager, his great deal reassured us of the purchase. Another sales man was kind enough to help us load the sofa set on to the car. Overall, it was our first purchase at Ashley & we got a great deal & the manager & gentleman who helped us load really turned this 3 star in to a 5 star.

Angel was extremely helpful. Highly recommend to go see him.

Wonderful service.

DO NOT PURCHASE THEIR BS INSURANCE. It costs .01% of the purchase price and guess what - they don't cover things that are a result of bad manufacturing. Don't buy it. Waste of money

(Translated by Google) A Chinese lady here, Lina, is very friendly and helped us reduce a lot. You can come to her (Original) 这里的一个华人小姐姐Lina 特别friendly 帮我们减了很多 大家可以来找她

Very bad experience with Ashley. Purchased a Sofa three months back and the spring is unstable and not good quality for overall sofa. I contacted customer care and they refused to do anything. Never buy anything from Ashley rather go to Costco my recommendation

AVOID THIS PLACE AT ALL COST!! Your order will be MONTHS delayed, their delivery crew will do a half ass job with the installation. They will not add all nuts and bolts needed so after a few times of getting on your bed, your bed/furniture will fall apart. And when you call to complain, you'll go through MONTHS of the run around and end up with furniture never fully installed properly and missing parts until you MacGyver it together yourself.I've called the Dublin store Regional to have this issue resolved and all he did was have a bag of nuts sent to me and no bolts of screws, complete and utter failure from Ashley. Yet they're quick to want the $9k I spent. Please, you're better off going to CostCo for qualify furniture and installation or JC Penny or Macy's. Ashley has no customer service, no follow through and no integrity.

Bought a recliner at a very good price. Delivery was free.

Angel was great and patient with me. Did not rush me. While the other salesmen/ women stood at the front door like hawks. Angel had a calm presence

The savings is not worth the headache. Several pieces were either delayed (even thought the salesperson said they were in stock) or they came damaged. In the past year since we ordered our furniture, we have had five different technician visits and waiting for our sixth one next month. We have had parts incorrectly ordered multiple times and each time they don't order it correctly, they have to send a technician out to inspect the part. One technician left in the middle of a repair and didn't come back, another one broke a chair and didn't say anything and left us to discover the problem, and the supposed technician manager talked about how great he was and his repair to our drawer didn't work and he didn't order one part correctly and didn't even order another part at all. And each time someone messes up, you have to go through a painful process of trying to get ahold of someone at Ashley, for them to find your order again, and then for them to schedule another technician.

I've made several purchases from Ashley furniture and this last time was awful. I placed my order months ago and have yet to receive my furniture. I understand COVID-19 has impacted daily functions however, I find it irresponsible to accept someone's money for products they cannot deliver/provide and lie about having it in a few weeks.

Worst customer service ever. Will never buy again.

It’s an unscrupulous business. I’ve ordered a sofa with 3 little tables from them 6 months ago. They delivered sofa as expected and asked to wait for several weeks for the tables. After 3 months in I came over the place (because they never answer the phone) and the customer service person pretended to check something and told me the tables will be delivered next week. They didn’t. I came over again and the story repeated. I came over the third time and asked for refund. Same customer service person pretended the refund is done and I’ll see it in 3 business days. I didn’t see the refund either.

I purchased furniture from Ashley's Furniture along with the there premium protection plan and when I purchased my furniture I paid in full with cash. The first time I called the protection plan about a stain I had on my sofa I was told that the plan didn't cover that even though the plan clearly states that it covers stains, so I called a carpet cleaning company and they came out and cleaned my sofa. I went into the store a few weeks ago looking for something and while I was there I asked the sales associate about the pillows and cushion on the sofa because they were beginning to go flat, she informed that that my protection plan would replace the pillows and cushion for one time and I needed to call the protection plan company and make sure I have my original invoice, I thank her and left the store. When I called the protection plan company I was told again that was covered under my plan, I have found out through this whole situation that Ashley's Furniture is not the company that they claim to be and the protection plan that they offer customers is not what they claim to be. I have paid for something that doesn't work and when I called there customer relations number to find out how I could just order new pillows and cushion for my sofa the Representative told me I needed to give her a serial number which could be found on either the cushion or on the bottom of the sofa. I have never experience such a rude and unprofessional company in my life from Ashley's customer relations to the employee’s and managers in the store. A very dissatisfied customer will never purchase anything else from that company nor will I ever recommend they store to anyone I know.

Purchased new furniture..So far No delivery on friday. Late calling us. Rescheduled for Saturday and then they were late for the Saturday appointment also very disappointed at Ashley and who they have delivering their furniture this would probably keep me from going back and getting anything else from Ashley

They never answer the phone, I had one “new” girl answer the phone and then say she would have her manager call me. I waited about a week. Never got a call back, I called numerous amounts of time without ever getting a call. I finally decided to just reach the general department because I needed to return the couches only to be denied because I only had 72 hours to call for return.

It is an amazing place to visit.

My wife and I took a chance at the Dublin location after a horrible experience at the Concord location. We worked with Leon Le. Leon went above and beyond, bridging the gap between sales and distribution. He answered his messages everytime and smoothed over some delivery mistakes. If you're in the market for furniture, go see LEON LE at the Dublin location, you won't be disappointed.

DO NOT SHOP CONCORD ASHLEY FURNITURE, THE MANAGER IS A DICK. With that said, my wife and I took a chance at the Dublin location and worked with Leon Le. Leon went above and beyond, bridging the gap between sales and distribution. He answered his messages everytime and smoothed over some delivery mistakes. If you're in the market for furniture, go LEON LE at the Dublin location, you won't be disappointed.Furniture arrived 3 weeks early in perfect condition and the delivery team were respectful and professional.Again, Leon is your go to guy at Dublin.

THIS STORE IS NOT ADA COMPLIANT! I tried to take my mother in law that is wheelchair bound shopping and I could only get 5 feet into the door. I WILL NOT BE COMING BACK TO THIS ESTABLISHEMENT AGAIN, and I WILL BE REPORTING IT! "Failing to provide wide enough walkways between shelving units can put a retailer in danger of noncompliance with the ADA. A minimum width of 36 inches is required. If the aisle is more than 200 feet long, a passing space of at least 60 inches by 60 inches must be provided."

Lina, the sales person we worked with, was great. Very friendly, knowledgeable and helped us to find the perfect sofas and chair for our family room. Would highly recommend her and Ashley Furniture in Dublin, CA.

Collection is great but better deals are available on Amazon

Let me just say...I thought that the horrible service was limited to this store, but I was wrong! After spending countless hours on the phone with corporate & the warehouse for the past 6 months I would never again purchase ANYTHING from Ashley Furniture. While making this post...the corporate office has hung up on my for the 3rd time just today. I've had to pay another company to come and take my couches that Ashley is replacing through their insurance carrier because they refuse to pick up (i learned that this morning). Inhad a delivery scheduled for 7/15 @3pm they showed up at 9pm and they refused delivery bcz the old loveseat was still here. NOW they're telling they can't deliver until 7/23...UNACCEPTABLE!!! YOU PICKED UP THE SOFA ON 2/18 AND ARE NOW REFUSINGTO PICK UP THE LOVESEAT & DELIVER MY FURNITURE!!!! Dont purchase from them....I've been into thebstore at least 5 times this year and each time had horrible customer service EXCEPT when I picked out the replacement furniture. But once they get their money THEY DON'T want anything to do with you. Every time I've been there the rude Custer service chick is arguing with customers that are having issues with service, delivery & even receiving the wrong items that Ashley won't pick up & replace. They don't value their customers, they value their wallets 🤬 Service is everything & Ashley Furniture needs to do better!

Order furniture 8 months ago. It finallly came at which time I no longer need any of the things I order I notified store I know longer needed items however I never received refund heading in person

I bought some furniture from them, entire time till the end they said that it’s easy 0% finance scheme for two years, but the sales person did not let us know that we will get that finance in credit card, and he took my sign on the tablet and applied ashley credit card, it’s a bluff because any credit card gives you interest free payments for first two years. They make you fool and apply credit card for you and it’s hard inquiry on your credit.

In Store Buying Experience : The display was good and the associate has given us enough time to show the items. He also created the invoice. However he made mistake on a queen bed and ordered it in bad configuration. He also overcharged my credit card Delivery: The delivery intimation was good but the delivery boys are not professional. They dragged some furniture on the floor scratching it. Correcting the Misconfiguration: The sales men corrected the misconfiguration but they wrote a new sale for whatever reason they did not explain. Adding some extra points: I bought dorrington tv stand from Ashley. Along with it i bought a setup and delivery. The delivery boy came around 9 PM and said they want to keep the item. "They will come tomorrow and assemble it " I said I have bought the setup and delivery so they are supposed to assemble it. Then they called some one ans said that it was their boss and their bos said that this item will not be assembled. I said that I already paid for the setup. Either you setit up or take it away. It was utmost harassment for me and my family. **

Go w Jeff not pushy and well informed. Got us a good deal.

Worst furniture buying experience of my life! New mattress was delivered yet the techs did not know how to connect it and it was missing brackets to hold split king pieces together. Manager was friendly while we were purchasing but when we had to make multiple trips back to the store for resolution, he acted like he did not know who we were or what our issue was……and left the floor so he did not have to deal with us. We purchased an entire bedroom set and mattress in January 2022 and delivery was just completed in May 2022. While there were delivery issues related to COVID, we are not complaining about these. I will never use Ashley again to purchase furniture, they never fixed our bed, my brother finally was able to get missing brackets from Sealy and finish installation. The sight of the manager running to the back room should have been my clue, they were not willing to assist us with proper bed delivery.

We're in the market for a new living room sofa and this was our third stop after Living spaces-Manteca and Macys-Pleasanton. Prices and selection was ok, but nothing grabbed our attention.

Ashley's in Dublin have the worst customer services I have ever experienced. I went in to the Dublin and was greeted by Bill a transfer from Concord Ashley Store. He was not very pleasant and spoke very dry and unconcerned. He walked us to the back of the store, and rather than assisting us he pointed across the room and told us when we find something of interest we could walk back to the front of the store and let him know, what we had found. Not at anytime did he come to check on us. He sat at the front of the store with his back turned at facing the front door. Moving forward I had to walk the store to find help, one older gentleman did give us some assistant. I eventually had to find another sales associate, I believe his name was Ken or Kevin a older Asian gentlemen. he stated out helping, but a couple that had left the store came back walked over and rather than him telling them I'm with another client and will help you later or calling for help. Kevin/Ken walked us to the counter and requested that another associate an African American gentlemen call to get my credit information, the African American associate was not very pleased and expressed this to Ken/Kevin that he had a habit of pushing his job onto others. Kevin/Ken pointed across the floor and state that the other clients had returned and had a big order. I was very insulted it should not matter how big or small the order is, all client's should be treated the same, with respect. Kevin/Ken walked away and left me and my family member standing there. At this point the current sales associate did not have a clue on how to utilize my credit account, which was through Ashley's, I explained that Bill was the person who helped me obtain the account in March of 22. When the associated requested Bill's help, Bill was very bitter, and refused to help, Bill stated, I quote, " How do you expect me to remember every customer I help, you need to figure it out." Bill turned and walked away, mumbling under his breathe, please keep in mind he was the original associate that I stared with. Because the associate and the in store customer service ladies could figure out how to pull my credit account to order the furniture , they implied that perhaps I was mistaken and never had an account , they actually stared ignoring me. I was so embarrassed. I went into my email, and pulled up the account information and the account number, that showed I had a valid account with a substantial amount of credit to make the purchase. I felt obligated to do this because the African American Associate kept implying to another associate, I quote, " This young lady claims to have an account, that I can't locate". Once again I felt humiliated and embarrassed. Finally the customer service lady, said oh yes, I see the account is valid, but she has to go back to Concord, because for some reason this particular finance company will only allow you to order at the original store you opened the account at. I knew that was not true, they should have admitted they just didn't know how to proceed or just call the credit card company to get help. I phoned the credit card company this morning as as figured they all lied, they simply needed to call the customer service for assistance on how to pull the credit information. Did I mentioned I had to flag Kevin/Ken down to get the order numbers on the furniture, he was not particular even then, because he had to leave the customers with the big purchase. All three associated walked away, not saying thank you for waiting 2 hrs. in this store although we could not help you. The associates are always very dry, never smile, and appear to be unhappy working for this company. Being unhappy with your place of employment is not an excuse to pass that onto customers. I will never recommend anyone to Dublin Ashley's, one reason that I came back to that location was to support Bill, not sure what has happen to make him so unpleasant, at the Concord location he was always pleasant. I'm very upset and disappointed with the way I was treated at Dublin Ashley. PJ

Very worst customer serviceThey lie about everything to us. Myself and my wife we went to buy a furniture from Dublin store The person by the name of David who sold us the furniture he Basically lie about everything to us. He put the Wrong information on the Computer we received the furniture while we were waiting almost one month Finally after one month we received our furniture but it's was a Completely wrong furniture so I have to send it back to them. After another 3 weeks I we finally received the right furniture the I purchase for . So it's been 2 months since I Purchase my furniture Iwe still waiting for our Dining table to Deliver. But when I called they are customer service they lie to me and given me the wrong update about my Dining table delivery. It's been 2 months they given us to much stress. I won't recommend anyone to go to the Dublin Ashley Furniture store buy any things from them . They funny things whenever I go inside the store asked about the manager they lie to me saying the manager is not available. Hopefully any one else doesn't get this worst experience with them .

Felt judged by a rude sales rep. We have been Ashley customers for long but never returning!

Had a very good experience on this store. Apart from their good furnitures, the sales rep named Jake & the store manager, Kenneth were the most kind & easy to work with. They will work with you within your budget. Will definitely recommend this place !

My Sales Rep was David Han. He was very patient and professional. He even carried the purchase to my car. Five plus stars for David. As for the Ashley Store, this was my first time in the store. Ashley has some policies that I cannot agree with. First of all the amount of paperwork for a $99.00 sale, (small table). I believe I signed my name five times. What a waste of a tree. Also very time consuming for the customer and the sales associate when other customers are waiting. Next, why can't art and wall hangings be taken home for a trial? Ashley lost at least a $500.00 sale with me today because I was not allowed to take wall hangings home for even 48 hours. Ashley will lose allot of sales! The employees work hard and were very busy. they would have had more time for customers if there had not been so much paperwork. There was also an associate, did not get his name but he mentioned he lived on a large piece of land in San Leandro. He was able to find a small missing part to the table I was purchasing. He also went above and beyond.

The place is ver good the customer service it’s very slow !! Besides good place with lot beautiful stuff !!

Ordered bedroom set on Memorial day 2021, 10 months waited for it to get delivered. Every time I called they gave me date of 2 months further until I had it enough when their products were constantly in back order. Requested refund and no one from the store bothered to talk to me before processing the refunds!

We have been shopping for a formal dining room set for a long time. We just went into the store and found exactly what we were looking for that both my husband and I agreed on. They gave us a good price and we enjoyed working with David.

Jake was amazing!! Knowledgeable, friendly and helpful. I will definitely ask for him next time I come to the store.

Horrible Customer Service Ashley Furniture Dublin CA.

Bought my furniture here in January it was delivered on Jan. 20th. The delivery guy broke the leg on my sectional and told me someone would be out to fix it within a week. That didn't happen. So, I contacted Ashley on chat 4 times to get a replacement, each time I was told they ordered the part and it would be delivered soon. It wasn't. I even filed a complaint and asked for a partial refund and for someone to contact me. That didn't happen. Here I am in March, no one has fixed it, sent the part or contacted me. I will never buy from Ashley again.

Very pleasant, extremely helpful and fast

ASHLEY FURNITURE DOES NOT HAVE A RETURN POLICY. PERIOD!!! SO YOU ARE EXPECTED TO MAKE A PURCHASE DECISION WITHOUT HAVING SEEN THE FURNITURE AND THEY WILL NOT TAKE IT BACK, ONCE DELIVERED. At the time of purchase, I was told by a Salesperson about a 72-hour return policy. I went to the Store to return an item within 24 hours of delivery and got the message above from Customer service. If a salesperson tells you verbally about the return policy, ask for it in writing to avoid the problem that I ran into.

Stay Away! They lie! I ordered bedroom set furnitues, they delivered 2 piece of it in a week and still waiting for the rest of the pieces in the set! They promised 1 month and then it's already becoming 4 months, big liars! they just want to get the money, deliver some stuff and put you in a position of no where to go with half the set delivered and half God knows when! STAY AWAY from this store and from Ashley Furniture

Place is the best place to buy furniture but the manager is yet rude sometimes but who ever helped us really is the best.

We had a positive experience and found more than we were actually looking for. We had an issue with our payment and returned to the store to get it resolved. Our salesperson was not at the store, nor was there any customer service employee. However, the manager took the time to address our problem and we are looking forward to delivery of our new sofas.

We made a change to our order the day of purchase that decreased the amount that we owed. It has been over a month and we are still waiting on that reimbursement. To add to that, one of our pieces of our sectional was damaged. A tech came out to look at it and said the store would replace it and that someone would be contacting me to make the swap for a new piece of our sectional. No one has contacted me for a week and no one picks up at their store. Update: An Ashley rep contacted us after posting this review and apologized for our situation. The damaged pieces of our sectional were replaced within a week and our reimbursement was promptly delt with. I don't think I'll be returning to this store in the future, but I appreciate the help that the local rep was able to provide.

Just coming out of this store in dublin. One of the worst service. When we say our budget around 500$, here sales guys are not showing interest to show options and explain. We are not asking store to reduce the price. We are saying honestly our budget and asking for best options and in stock availability . But very very poor service and sales team. Will never visit or recommend this store

Jose was a great salesperson. He can read the room. He left me alone to browse and returned to answer questions. No pressure. I scoped out my favorites and returned the next day with my husband. Jose remembered me and took us directly to my favorite. He and his manager Kenneth closed the deal with some nice discounts and delivery was set for the following Thursday. Delivery went perfectly. Unpacking, assembly, verified it all worked as expected, shown how to assemble for the future, clean up and removal of all packing materials. Everyone who took part was professional and competent.

Awesome service!

I had a great experience here! The sales associates were knowledgeable, helpful and friendly. They really accommodated my special requests. Great job Dublin Ashley Store!!

We came in and only one saleslady said hello to us. No one else came up to offer help or asked if we've been help. Mind you this isn't real wood furniture but sheesh you could make it a pleasant experience. Some furniture such as couches and artwork was pretty cool but dining and bedroom furniture was some type of plastic like wood. The lady received our purchase and it took forever to wrap up the sale. Somehow from purchasing a TV stand/console we got some item we did not purchase. She added a $99. Gbs Ultra tech hi pro queen pillow...we only came for a console. Watch your receipt when you get your purchase complete.

I bought a recliner sofa from store that was delivered damaged. The delivery guy said he has taken picture of the part that is damaged and store will call to get it replaced. When I did not get any calls I went to store to complain about the damaged item. The customer support lady said delivery guy did not report the issue. Then she said yes she sees the picture of damaged item. I was told the technician will come and if I do not like fix they will replace the item. Seeing almost reaching 30 days of purchase went to complain that I can not wait for technician any more and I want part replaced since it was delivered damaged. They declined to request to replace the item damaged. They also say once item is delivered and can not be returned. When I asked why the delivery guys gave me damaged item and why they told me that store will replace the item, their answer was that those are contractors not Ashley employees. I just feel cheated and helpless that Ashley delivered me a damaged item and I can neither ask for replacement of the damaged part or can not even return within 30 days.

Very disappointing experience with this store. Their store manager advertises about customer satisfaction guarantee but after delivery they don't fulfill it. Will never buy anything from this company in future and advise everyone to stay away. The store manager Chris and sale person advertised Tempurpedic mattress with 90-day return/exchange policy and advised me to wait at least 30 days to get adjusted to the mattress. Now, after 45 days the store says there is no such policy and Chris has already left them. What a bummer!

Excellent price and service thank you to the salesman David he was kind, patient and great to do business with… I’ll be back :)

Jake H. and the Manager at the Dublin store were excellent with Great Customer service and Super Great deals too. I will most def. be shopping there again.

Delivery personnel are not following covid safety.

Excellent service, Thank you

ABSOLUTELY TERRIBLE!!!!!! The WORST experience buying furniture. UNRELIABLE, UNRELIABLE, UNRELIABLE. They delivered damaged material TWICE, never called to follow up, even though they said they would. It has been >4 months since we ordered our furniture and we still have not gotten it. Really regret buying here. Avoid Ashley and save yourself months of frustration and disappointment. No dining table for our holiday family gathering due to Ashley’s lack of reliable service.

Good quality of furnitures. However not all online deals were seen during store visit. It could be a coincidence, but then it also contributes to decision making. I didn't end up buying anything as finally couldn't see what I saw on Ashley website.

Delay

Super pushy staff, didn't have anything we considered in stock and online prices vary from in person.

Very bad experience. We just moved to bay area a few months ago. We are from Southern California and lived there for about 30 years. Recently we spent almost ten thousands dollars at Ashley’s store in Dublin because of offered promotion. Unfortunately there were some missing parts when we received the furniture. We were given the warehouse number to resolve the problem. So far it’s going nowhere. The store staff said they could not control the warehouse and the warehouse staff said they didn’t know what’s going on. I made many attempts to resolve this issue but no good. I told the store staff that this should be noted to the BBB.

Very friendly. Chris, the store manager is wonderful person. He knows how to value and respect his customers. I go there for all my furniture.

Garrison was super helpful both the times we came into the store. I wish our area allowed to buy a bigger sectional but what we got is super comfortable and a great price!

Convenient location with plenty of parking. Wide selection of products and very friendly sales staff.

The manager, “Chris”, at the Dublin store is rude and unprofessional. I will not do business with this store if he is still working there. The salesman, Nana, was wonderful. I purchased a sofa. The next day I found the same sofa cheaper online so I called corporate Ashley to discuss. They opened a case and requested the Dublin store to look into it. Chris, the manager of the Dublin store (11-22-21), berated me over the phone about the price and told me I got a good deal and the web will always be cheaper even if it is the same company. I said I want to cancel my order. He ranted some more and then hung up on me. I wish this conversation was not over the phone but in person!!!!

This was a very easy purchase of a tv stand. It was what I was looking for. And the greatest part was I got 50% off and it was IN stock. That happens rarely. It made my day!

Galilea was my sales person and she is absolutely amazing. She gave me additional discount on the ongoing one. Loved the service and deliveries are quick. Highly recommend this location.

Went shopping for a sofa bed with my client the staff was very welcoming and helpful. My client was happy and satisfied with his new couch,chair with the ottoman

Great shopping experience, and amazing value!

Quality furniture, and a reasonable price if you catch the fall sale. Have purchased here twice and salespeople are very friendly and helpful. However all their sales must be entered in the computer by the supervisor (who decides on what the discount will be) and on our most recent visit the supervisor was not wearing a mask during this pandemic. I don’t care about your politics we are in a pandemic. If you cared about your customers you would put their safety first. Not to mention it’s an Alameda County health department directive that facial coverings are required at all indoor businesses. Please show more concern for your customers who are in at-risk age groups

I’ve been shopping around for the perfect sectional. Found it today! Jake was a huge help- awesome customer service. Very patient, kind, and not pushy- but available whenever I had questions.

I love Ashley！ Delivery very fast！ They have a great team for sales and delivery team! Wonderful, I already bought the whole furniture from Dublin store! Feel awesome!

I had the worst experience with Ashley. The sales people at Ashley value the money than their customers. Our purchase was placed 45 days ago and we were promised to get them within two weeks but they are still keeping us waiting and it seems it’s going to take forever.

Nana was a great sales person, greeted us upon entering and resolved our queries. Then we explored the entire store. They have an excellent lavish collection of home decor and furnishings. Too expensive for some I guess, but it's unique. They charge extra for home delivery and you'll have to visit there in person while ordering. I got several ideas to renovate my home.

Great service here! Wayne helped us out with everything we needed, answered all the questions we had, and checked in with us frequently to ensure we were doing okay.

Austen was very patient with me and he helped me and showed me all the right sofa's

Garrison was a great sales person. I shopped at 4 furniture stores, two of which would be considered upscale. The style that I found at Ashley was perfect for my family. The quality seems good and sturdy. I am excited to receive the new bedroom set for my 15 year old daughter.

Friendly helpful professional would definately go back again.

Good place for all your furniture needs

The store is beautiful, the sales person was great... but that's where it all fell apart. They gave me a delivery date of September 11 but said I would hear from them the day before. When I didn't hear anything, I called, was on hold for over an hour, just to be told that my furniture was delayed by 2 weeks. A The person who answered my call told me that part of my furniture was in the warehouse and they could deliver it a week later, the bedframe, but the part that holds the mattress wasn't there yet. Why would you offer me my bedframe when the parts to hold up the mattress are not there?? No one ever called me and said anything. I already got rid of my old furniture, so I'm stuck in an empty house for 3 weeks. I have been trying to get back in touch with the store to make sure that my furniture will be delivered on the new date of September 26 but I can't stay on hold for hours... I feel like the store is good making the sale but don't care what happens to you after that. The sell the dream, the customer deals with the nightmare. I would have canceled my order had I not got rid of my old furniture. I will never shop at Ashley furniture again.

The first time I came here, i was pleasantly surprised after reading the reviews. I ordered a few items and they all came as promised. The second time, I ordered four pieces. My sales person, Marryem, took off and didn't come back to me. First red flag. I still got her to help place my order despite her being distracted by the other people she could get commission from. She told me she was going to give me more of a discount than the sales price. Never got it. First delivery date came and went and I had no follow up. I texted her and called her. No response. Somehow, I got a hold of another live person and he told me the new delivery would be last Monday...no furniture. Now I'm calling, texting, and getting online to get a credit, call Marryem out for her lousy service, and get a new date for delivery. Their online system is not efficient as you are on hold forever and then you get disconnected. I will be in the store this weekend to get answers and my money back.

Thia was my first time and it was th eff worst! The store salesmansyarted working with me and then just left me to go work with someone that was not of my race! Never again!@

We had never been in Ashley Home Store, but decided to go in and look for a recliner for my Dad. The store was busy due to it being Labor Day weekend, but we were still greeted and checked on by associates. In the end we purchased an entire new family room set because the quality is fantastic, the deals were great and the service was extremely helpful. Satisfied customer. We will definitely go back!

If I could give this place 0 stars, I would. They cannot be bothered to answer the phone and I've been waiting almost 5 weeks now to get a hold of the store manager after having a terrible delivery experience and received broken furniture as well. Opened a case with thier central support and that was open for 3 weeks before they attempted to just ship out new items instead of calling me back about my poor delivery that I want my money back for. I've talked to now 3 people at the store that promise the manager Chris will call me back but it's been 3 weeks since then and they have not answered the phone even after calling 9 times in a row! How understaffed can you be?! when I last went to the store there was a dozen people standing around and bothering me when I was trying to pick out items. I'll never shop here again that's for sure.

Ahley turned out to be an all shop stop for us for our house hold furniture including bedroom/dining/living room. Great choices and the quality of material was good and to top we got nice discounts. Special thanks to Jeff/Kin who was very helpful to show around and help in selection. Thanks.

Wayne and Chris provided excellent customer service!! I came to window shop and compare prices but they ended up giving me a deal way better than I expected.

Great selection but prices are a problem. One has to negotiate with them to get a better pricing. Feels like you are at a car dealership.

We are shopping for recliners and we heard Ashley quality is good. We stopped at our nearby store and they had 50%store wide sale. Recliner we liked was quoted 2500$ and after the discount they said 1300$ + delivery. Delivery takes 2 weeks. When we came home and checked online. The price was 1500$ for the same piece with 2 weeks delivery time. So these 50% sale are fake and eyewash. When checked with online assistance they said thats how the licensing works. I can understand a diff of 200$ between store and online. But 1000$ increasing price and then lowering .. Not fair

Very helpful. To the point which I like and great selection of furniture.

I had the worse experience with my order placed back in March. The sales person and service received at the Dublin store was great. But committing to delivering my furniture was a whole different story. At time of order, I was told there were some delays going and should expect the delivery by May the latest. ok, fine after that, I was promised order was going to be delivered by June, then it was moved to July, then moved to August, apparently due to a couple of items still not been in stock. All would it have been okay, but why not be upfront to the customer, don't promise what will not happen, and customer service should advise reason, if the delivery dates stated are tentative then say it, and relate to the customer the reason for the delay. I had to be the one reaching out for delivery status. I have been a client of Ashley this has not been my first order, but for now, It will be. I cancelled the order, and will not consider buying again from Ashley.

I canceled a order however they still charged me for it

These people have the worst Customer service ever. It's been now about 4 months since I bought my furniture and they have not been able to fix the bed and yet they have been attempted 3 times with the wrong parts. Avoid this store.

Dear Sir, I went back to Ashley to purchase a cot that cost that nearly cost me $1800. First - the delivery is so late, falling by more than 2 weeks after their initially promised date. Second, the box spring gives up within a week of purchase. Third, their customer care does not want to replace the faulty product, but would want to "REPAIR it" - common I did not purchase a $1800 product to not be treated as a new one, but as an old one to REPAIR it? The reason given was though the product was faulty within a week, they should have been told within a week itself - it is just around 20 days now when I am reporting it. Fourth, their expectation is that the customer needs to inform within a week, but their technician would inspect the product after 20 days - that is the earliest that they can have this happen - what a standard for customer servie this escalation manager has set here. Fifth, I did not trust this conversation from Ashley and wanted them to send a written communication, the manager says first she will not, then with great difficulty she is made to accept to send a confirmation on the next steps, she says that she sent the email - while I dont receive it. I am adamant this time to tell her that I will not drop off unless the email is sent and how could the previous email come over while this one is not coming through. She says that she is sending the email again and this time it comes through. Sixth, while I say that their product is by itselft not trustworthy, their protection plans never work - they will have enough excuses to not do what you would actually expect from the protection plan. I realised this when I wanted to get something done on the previous purchase - that is another story by itself. dont waste your time and money on Ashley - this is what you will get in return - if you are not lucky, you will end up getting a defective product - that will be attempted to be repaired. They will never accept their fault. Regards

Its a good store, quiet a lot of options, and people seem quiet helpful as well. But overall, Ashley probably in itself could use some streamlining and basic payment/checkout process. The guy first writes everything, literally everything on paper, then types the same thing on ipad, then sometimes again in computer, and try to pay via ipad, that doesn't work, then go up and down the store to figure out where to checkout from, and finally process the payment from one corner of the store, but there won't be any paper in the printer, then you go back to the front, then collect prints, sign, makes copies .. hush.... and then you can go. And this doesn't even include the case where you need things delivered... Again, no complaints with the store, or people in the store, Ashley in itself probably could use some streamlining...

Buying new furniture is stressful, but Nana, the sales rep, was awesome and attentive and funny and we were laughing the whole time. He is an awesome rep and he was genuine. He made it worthwhile. 10/24 - After three delays on an armless sofa we went back to the store. Immediately upon entering the store, we actively searched for Nana. We wanted to find out what was in the warehouse that could be delivered more quickly and Nana was on it. We found what we wanted and the store worked with us to change the original order and go with new items that would make it to our home faster. Awesome job!!!!!!!!!!!!!

Sales reps are knowledgeable. They will patiently explains all the details. Prices are above average but you get to see and feel them which is the best part of visiting the store. You need to find one of their deals to get the best price your furniture.

They were so friendly and attentive. I purchased a house full of furniture and they made the process easy. Will be back!

After been a loyal costumer for about 10 years I will never going back again . My furniture was supposed to be deliver on June 28, I took the day off to be home for the delivery that never came . I call Ashley the next day and I was informed that I was change to July 22 , without my knowledge, I was never informed by phone or email. I canceled the order , now just waiting for the refund . No happy .

Veronica at the Dublin store was great. She helped me find what I needed, and facilitated a very efficient credit application and checkout process!

Shady place. Pricing is non transparent and they shove down furniture protection plan on you regardless of what you say. The salesman I was with, Wayne, was great. He was knowledgeable, non pushy and patient. But his manager was unpleasant and car sales types. But after investing hours looking for stuff I didn't have energy left and couldn't spot their gift card fraud. They promised 150$ gift card in the deal but it was nothing but a text in email thats not a genuine gift card (for which I had to follow up for 2 days). I will research how i can report this fraudulent practice.

The salesperson you meet as you walk into the store is I guess the person you ask questions of. The salesperson, Alice, approached us so many times while we were there taking time to pick out our furniture. It was aggressive and annoying.she followed us around the store. If we didn’t need furniture soon, we would have walked out. We kept saying we were still looking but she didn’t leave us alone.

My salesman. Her manager was very polite and friendly. I think I recieved a real good deal. But one there coworker I thought was pretty disrespectful. Walking between my lady and sales lady. Why they where discussing about purchase a sale. Ever things else was awesome!

This place is a joke. They don’t answer the phones and have automated messaging related to covid they say is no longer accurate. It was nearly impossible to get anyone to help us. We went in because of a deal advertised on a postcard for their store specifically and they wouldn’t honor it. There were multiple people arguing with reps about how they misrepresented fees and terms. Go anywhere else.

It has been a disaster. We purchased 2 loveseats with power footrests and headrests. The loveseats were components with the right and left armleft chairs with the separate arms which attached. It was to be delivered in 4-6 weeks. It came after 7 weeks. However 1 component was missing a left armless chair. So we had a loveseat with only 1 side, and an arm which sat by itself. The other loveseat was ok. This was Friday. We were told the missing component would be delivered on Sunday. It wasn’t. Then we were told it was coming Monday between 8-12. It wasn’t. Then 2-4pm Monday. It wasn’t. Then 2:30pm on Tuesday. I believe they don’t gave the component and that is why they keep promising it but not delivering it. Right now I would prefer they remove the entire order.

Overpriced. The old style billing process is a pain. They don't even mention the proper name of the item on the store invoice.

It started off slow particularly because I wasn’t sure what I wanted but I think once I made my choice Cameron was very helpful. New to the salesman game he was helpful and the transaction went smoothly.

It's a good store. Have good variety of furniture. But quality is okay not great. (If you are looking for a quality better than Ikea).Usha helped us find the best dining table. We loved it.

We love Ashley's Home Store. Great products at great prices. The customer experience with their sales people is outstanding. Dublin store is where you need to shop!!!!

The variety of sofas were huge. I found a sofa that I really liked it after I visited four furniture stores. And the seller Zully was great because she helped me to see in a computer app if the sofa and the tables fitted in my room and showed me different tables and styles goods for the sofa. That was a great experience!

We visited the store in Dublin, CA and purchased a set of loveseat and square armed sofa. The sales rep named Wayne Roach showed enough courtesy and give us comprehensive explanation regarding the products. We were very much comfortable, with his gentle escort, to make our decision. Eventually, he gave us some discount and we had nothing to complain. My wife and I became really happy through this business with Wayne.

The customer service is very bad especially the store manager Sarah Rosales she promised a lot and never follow up. It took over a month after so many attempts to credit my account back. I will never go back or recommend this place.

The service was too slow

Everything looked good in the store till the delivery time and we saw the defects on the products delivered. The amount of flaws that came with Ashley's service and items was extremely overwhelming and upsetting. It was a really bad experience and I don't wish anyone to go through what we did. Here are some stuff that went down:- Our dining table was scratched.- ALL of the dining chairs, except for one, were wobbly. It looks like the chair legs are uneven.- They forgot to include a mirror in our bedroom set.- The delivery crew kept on asking us how to assemble the furniture cause it didn't come with any instructions!!! (How the heck should WE know??? You manufactured the furniture.)- When the delivery crew was trying to assemble our bed frame, they accidentally put in a wrong size of screw into one of the wooden boards (likely due to the lack of instructions!), so the screw went through it, and so they had to take apart the parts they'd already assembled and take them away. And we had to reschedule another painful delivery.- When the delivery crew left, they left a HUGE MESS in our house. Lose screws were lying around on the bedroom carpet!We reported these issues to the delivery crew and haven't heard back from Ashley yet. Oh man... it was hellish. For that reason I had to lower my Yelp review to one star. I wish Ashley pays more attention to their service and make all the necessary improvements.

I purchased a furniture set in the beginning of April and while shopping I was told delivery would be late April. Before I even left the store the delivery date was "updated" to May 19th. Early May I reached out to customer service because I had not yet received confirmation on the delivery of my order. I was told my order was then pushed back until "sometime in July" -- I was then told that she would reach out to local warehouses to see if my shipment could be filled earlier and she would get back to me in 48-72 hours. As I'm sure you guessed, no one got back to me. I took it upon myself to call and follow up only to find out that my delivery date was further pushed out to August 3rd (at least there was an exact date this time). Needless to say, I didn't sign up for a 4 month delivery hold on furniture that cost over $3K or to be lied to about when my delivery would arrive. Safe to say I will not be back nor will I recommend this company to anyone. Be well.

Good collection and thanks to Usha for helping us finalise the best options for kids bedroom

Good variety of articles, friendly and very helpful staff, though nothing that suits our wishes. Also pretty crowded with furniture

Jeff the sales person and Michael Paul the manager helped make my shopping experience an amazing and effortless experience. These guys are highly recommend, and would advise anyone to work with them. Happy shopping at Ashley furniture store in Dublin.

The gentleman that helped me select my furniture was very helpful and knowledgeable. I was in-and-out and got exactly what I went for.

The staff at Ashley Home Store are very friendly its always a great furniture buying experience. Will continue to buy my quality furniture from Ashley 👍😁

We walked into Ashley’s and was greeted by Dan. Very friendly. We were looking for a certain sectional and Dan showed us around. We found what we wanted and purchased it without any issues. Great experience!!

Always a friendly representative ready to assist.

The selection was good, but the sales people are pushy and their paying process is god awful and time consuming. I get the feeling they don't know what they're doing.

Great selection of dining room sets.

My couch was not delivered on the date that they promised. They did not tell me it was backordered and no communication was given. When I called them, they said that they'll research what happened so they put me on hold. After waiting 15 minutes, THEY HUNG UP ON ME. I'll be charging back my transaction. Unacceptable. Unprofessional.

We have nothing but problems and delays. Our salesperson was very nice and has been helpful through the process. First, the TV cabinet we ordered on-line came damaged. We contacted the manufacturer and 10 days later we got the damaged part. Second, the dining room table arrived as promised but the leaf does not fit properly and has a scratch and 4 of the 8 chairs are not level and rock. Another delay of 2+ weeks to get someone to come out a survey the problem. This doesn't mean it is fixed yet. Third, the order was not delivered complete. The dishes, place matts and rug did not show up with the dining room table, they are on backorder! It will be over a month before this is settled...if then. Not a happy customer especially since we were going to order more furniture.

It looks like when you are purchasing the furniture, the salesperson was very nice and promise you anything but when I went back for issue after the delivery, they have different attitude. However, the manager was nice and was able to help me. The delivery guys had no flexibility. They didn't have patient on where I want the furniture. For example, I asked my dresser put against one of the wall. He put it there but it was not straight, I asked to straight it out, he didn't see happen and said there where you want it. I have to reposition the furniture after they left. The bed is not screw tight so I need to go back to the store again. Let see what they will say.

Very bad customer service. The lady abby was very rude and not trying to work with me. I definitely will not be coming back here..

I had the BEST experience. Your Dublin Team is amazing and Shappoor was my awesome sales rep! I looked at many recliners on line and in person but my experience at Ashley was what made the difference. Great service, huge selection, great quality at a fair price. Thank you very much!!

Ask for Abby - she's the best!!

Bad Customer Service !!! I felt discriminated by the Salesman name Shampoor in Dublin, CA. Store. really bad attitude.

Horrible experience, never came back 👎they delivered my bedroom set after 2 month damage and strong odoor. Cero star ⭐

I have been waiting for my product to be delivered for more than 2 month and they didn't even care to tell me either by text/email/call that they are delaying the delivery by 1 more month. When called today, got know another excuse from customer service. At the store, the sales person made lots of false promises about their services & delivery. I would request Ashley HomeStore to be just HONEST and value your customer's trust.

Worst experience ever. Getting anything done is so difficult with ashley and customer service has no idea what they are doing.

Beautiful furniture but delivery issues and discount Visa card they promise you are so unreliable. Most terrible service for delivery. Late, bring wring furniture. If you go in store you hear the same stories from other customers. This place is bad!!!!

Never again! 1. Ordered several things most things arrived damaged or didn't arrive at all. 2. Damage items never get fixed and you have to routinely call them to fix anything that arrived broken or crooked. 3. Items are slated to arrive at a date, they push that date out without an apology or explanation. One item was set to arrive in October but then pushed to November, then December, then January. When it arrived, it was manufactured wrong. Just buy from Ikea since it is all flat pack junk furniture or buy from Wayfair etc.

I go there often because I bought a sectional couch from here and within 3 months it started sinking and cushion seats giving away.. complained many times but no results waiting for their action ...too much mental harrassment...

HORRIABLE!!!!! Purchased a set of sectional Sofa, store sales rep told me arriving in two weeks when we made their credit card. Guess what? 4 or 5 times calling me to confirm my delivery date, never show up but re-schedule again, and AGAIN!!!! Ok I thought finally they are coming. Guess what, still missing a piece, the Ottoman which delivered days after. The Ottoman delivery finally came, then its concern has some issues from the first day it arrived as picture 1 shown. Ok then, call their customer service so that they could send technician. Guess what, their 1st technician came and told us there will be new replacement coming in 7-10 business days. Nothing happen whatsoever, no emails, follow up calls or anything. Then I called them and asked what's happening. They check the notes reported by the technician, the notes say: "adjustment on the leg." WHAT? What kind of adjustment you did, and it is nothing about the leg. Called again and they sent 2nd technician. A package came to the house few days after, was a cover, a new casing for the ottoman as picture 2. They did not fix anything, or replace it; just a cover. Ok then, when I tried to try the cover on, unzip from the bottom and surprisingly found it was broken. as picture 3. WOW, Ashley, you got me good. $259.99 for a 5 year furniture protection plan, that is how you deal with customers?

Sales people and in store personnel are very helpful but once the sale is made forget customer service. I&'ve made numerous phone calls, scheduled technician 3 times to fix faulty items. Still not fixed and was told now the one item which was reported long ago is out of warranty. Better yet Dec 4th a technician came looked at one of 4 items listed ordered a part and said he couldn&'t fix anything else because he didn&'t have any tools.. I have no clue how you can be a repair technician and not have tools. So after 4 trips to the store to get this worked out, I&'m still waiting for the fix. I wish they could reimburse me for my time I had to use and still am using to solve this horrible service. I should say no service, because as of today I&'m no better off than I was the day they delivered it.

They have amazing home furniture products as other Ashley stores but I am writing this review just for one of the staff member "Sierra" who works in this location. I went for a price match there and the way she handled my overall order modification with at most sincerity and warmth was certainly pleasing. I have read online reviews that Ashley's customer service is not so good, but after today I guess there are people like Sierra trying to give their best customer service. Also, the stores manager "Sarah" and Sales rep Merriam was really nice too when I originally bought my living room furniture.

UPDATED 11/21/2020: Purchase date was 9/27/2020 and promised delivery was &"end of October, first week of November&". I changed rating from 4 stars to 1 and re-did this review. Their promises to deliver fell flat. We STILL do not have our furniture... we&'ve got NOTHING!Delivery dates have been pushed out MONTHS longer than promised (now set for 12/14 and that might change too!). Customer service staff at their main line are worthless and can&'t do anything to change the situation (unless I wanted to extend delivery date even further out). I emailed the store manager and my email has gone unanswered. I left her a voice message. Nothing. The worst part is I SHOULD HAVE held them to their mis-quote and taken the floor model for the price quoted by sales associate (he screwed up, under-quoted by $600!). Instead I tried to be a decent human, work with manager and look what it got me! NOTHING. Three months out (or more!) when it was promised in 5 weeks! WORST CUSTOMER SERVICE EVER (and DON&'T EVEN use COVID as an excuse... the phones still work!!!). I am now debating filing in small claims court (after &"if/when&" I get my furniture) to recover the loss differential from original deal. As I see it they owe me $600 back (what I left on the table when I didn&'t hold the manager to what her employee committed to). I took the new deal based on representation of delivery date and they&'ve broken their contract/commitment that predicated me acquiescing and taking the deal. BEWARE... go elsewhere! I wont give these guys another penny.... EVER!!!!

We ordered a sofa set at Dublin, CA location on Oct 31st and then changed our mind as the delivery was after the holidays. We cancelled the order on Nov 4th, and were promised refund within 7-10 business days. After 5-6 times of calling in, cannot get through anybody at the Store, the call center customer service team is unable to refund us. They want us to go to the Store since Store is not picking up the phone (925) 660 0480 (ext 2).I have heard others able to talk to the staff at the Store, can anybody share another phone number that would be answered. Else I will have to make the 25 miles drive to the Store to talk to somebody.Thanks

A lot of wasted time! We are looking for a specific bench and their website mention that I can see it at store. Since Dublin was our closest location, we scheduled an appointment to come. I wanted to make sure that my stuff will be available as well as other items we wanted like a recliner rocker or glider, so tried calling. I called the day after and no answer, it led me to their customer service hotline. When I asked my questions, I was told to call their location again, hit 2 (when it rings, its ringing at your local stores), thereafter if I hear the Ashley commercial, drop the call and call again since I will be again redirected to their call center hotline. Oh well, in my head maybe they&'re just busy or short staffed. I called again Friday morning like 6 times and 8 more times in the afternoon, just because I don&'t want to waste a trip on a Friday night. We came in the store, we were greeted right away and taken care by Robert. He was nice, helpful, and did his best to answer our questions. As I have foreseen, the item we are looking for is not at the store, but Robert made an effort to help us find an item in the similar line so that we can feel the fabric and see the design and colors personally. My two stars are for him for helping us out at the store. Seems like their system is not updated because they can&'t even confirm if they have one in stock so he has to call. He even offered to text to make it simpler and we said yes. He asked for our phone numbers to give us a call or text the next day if it is available or not in their other stores or in their warehouse. Two days came and no calls or follow-up from him. Again, a lot of wasted time - from browsing their outdated site, calling for anyone at the store, and waiting for a call or text. After reading the reviews, seems like it has been an issue. My mother-in-law&'s friend also has the same experience having a sofa delivered with two different colors and didn&'t had it resolved after four months! I&'m partly happy that our item is not available, with this customer service, imagine having to deliver something and there&'s problem with your order, good luck trying to reach someone!!

DO NOT EVER PURCHASE ANYTHING FROM KAREN AT THE DUBLIN ASHLEY HOME FURNATURE STORE EVER!!!!!!!!! My wife and I purchased a couch from Ashley home furniture in dublin on Dec. 21st 2019. Initailly the customer service was great (purchased from Joe Li) and we were very happy with our purchase. when the couch arrived they had sent us the wrong back cushions. No big deal right? I called and told them what had happened and they said they would get the new ones out asap. Fast-forward a year later, we have made 4 work orders with them and they keep sending us the wrong parts. We provide pictures and explicit detail on what we need and each time they confirm, then mess it up. So today I decided to go in and speak with the manager. I spoke with Karen who said she couldent help us evem though our couch is under warrenty. Karen was extreamly rude to me and especially to my pregnant wife, Whom she called "fat lady" and other names I can't post on here. It wasn't until I got on the phone with corperate, when she decided she would actually do anything (which she didn't). When I asked if I could just exchange the cusions and brought them to the front, she accused me of trying to steal them. Now I have worked in customer service for over a decade in my life and I know things happen and mistakes get made, but dealing with karen was the worst and most disrespectful interaction I have had in my life with customer service. So much so that I felt the need to write this. Also Ironic that her name is Karen with the service she gave us. If I could I would push for her to get fired. She has single handedly made sure that I, nor anyone I know, will ever shop at Ashley Home Furniture again.

November 7, 2020 NIGHTMARE SERVICE.I bought a dining table in a cell for chairs on October 21, 2020 in the store in Dublin California. The salesperson's name is G. Linforth He took my temperature per the Covid-19 , I told him that I was interested in a kitchen dining table and a sofa sectional. He asked nothing else and then told me to look around by myself without any suggestions or help. He did come over when I motioned to him after walking around for about 30 minutes alone while no one approached me. There were several associates standing around chatting. Initially I selected a Haddigan dining room set that apparently was on sale. There were not signs in the store that indicated that anything was on sale. G. Linforth later told me that everything in the store was 50 % off- gave no explanation as to why this was not posted inside the store. It was a very dark wood and I had seen it in a lighter wood in the front of the store. I told him that I did not like the chairs he told me I could look around without offering any suggestions. He did not ask me what I was looking for or what I needed. Not helpful at all. I asked him about the same table in front of the store if I could get the sale price and he told me that it was more than the table I selected. I liked the color better so I picked the one that was in front of the store he wrote me up and I bought it. I was told it was going to take over a week for it to be delivered to me. I scheduled the delivery for 10/29/20 .I took the day off work. The delivery truck had problems. It came a day late 10/29/20- the table and two chairs. When the man came to my house they only had 2 chairs and the delivery person really had no idea what happened to the other 2 chairs. I was having a dinner party 10/31 weekend and I needed the other 2 chairs. I called the customer service number on my receipt and was told they want to get back to me in 48 hours no one ever got back to me. He told me to look around in the store. He wasn't helpful in the store but he did come over when I motioned to him after walking around for about 30 minutes alone where no one approached me. Initially I selected a Haddigan dining room set that was on sale that was not indicated in the store. It was a very dark wood and I had seen it in another color in the front of the store while I told him that I did not initially like the chairs , and that I wanted to switch to some other chairs he told me that that was not possible. He did not ask me what I was looking for, what I needed or anything like that like I would expect a sales person to do. In fact, he seemed rather uninterested. I asked him about the same table in front of the store if I could get down to the sale price and he told me that this song was about 200.00 more than the table I selected. I liked the colour better so I picked the one that was in front of the store he wrote it up and I bought it. I was told it would take over a week for it to be delivered. I took the day off work to be there for the delivery on the 28th. They came a day late to deliver because of truck trouble (29th) to my house and they brought only the table and two chairs and the delivery person had no idea what happened to the other two chairs. I was having a dinner party that weekend and I was worried about what happened to the chairs. I called the customer service number and was told they would get back to me in 48 hours. No one ever got back to me. I texted the salesperson at the store- He would not answer his cell number that he had provided for me. I called customer service again the 2nd time and left another voicemail. I did not get a return call from them until November 3rd. The customer service lady on the phone was uninterested; she did not offer any compensation or anything to deal with the fact that I had to have my dinner party without all my complete set of chairs. They offered no compensation for my inconvenience. After going round and round with this lady who was extremely unhelpful, I asked her what I could do or how I could get my complaint heard. She said that I would need to call the actual store to make a complaint. This was puzzling to me because I already "spoken" via text twice to my salesperson who did nothing. Garrison L. (salesperson) never even returned my call. I finally received the two chairs on November 7. 2020.I had to clean the dust off of the two unwrapped chairs. I do like the set so far even though the chairs and table are a little wobbly. I will never buy anything else from Ashley home store in Dublin or any other city.. I found furniture to be overpriced. With those prices you should get good customer service. I did not receive good customer service from this store. I've told everyone I know and I will make sure never to patronize any Ashley furniture anywhere because they do not care about their customers. EXTREMELY DISAPPOINTED IN ASHLEYFURNITURE HOMESTORE. POOR CUSTOMER SERVICE and overpriced furniture.

Ordered a new sofa and ottoman, which they claim is 50% off when in fact the prices are inflated to create a fake sale. I know this because the same exact sofa is at Living Spaces... and the retail price is the same as Ashley's "sale" price. So it's lies from the start. Anyhow, I was assured my order would be here today. Then I get a call saying the sofa is delayed 3 more weeks. Go into the store, and they supposedly fix the PO order and it all should arrive 11/7. Home all day, and Nothing arrived. Cancelled my order and got a refund for the huge wast of time. I won't go here again.

November 7, 2020 NIGHTMARE SERVICE. I bought a dining table in a cell for chairs on October 21, 2020 in the store in Dublin California. The salesperson's name is G. Linforth He took my temperature per the Covid-19 , I told him that I was interested in a kitchen dining table and a sofa sectional. He asked nothing else and then told me to look around by myself without any suggestions or help. He did come over when I motioned to him after walking around for about 30 minutes alone while no one approached me. There were several associates standing around chatting. Initially I selected a Haddigan dining room set that apparently was on sale. There were not signs in the store that indicated that anything was on sale. G. Linforth later told me that everything in the store was 50 % off- gave no explanation as to why this was not posted inside the store. It was a very dark wood and I had seen it in a lighter wood in the front of the store. I told him that I did not like the chairs he told me I could look around without offering any suggestions. He did not ask me what I was looking for or what I needed. Not helpful at all. I asked him about the same table in front of the store if I could get the sale price and he told me that it was more than the table I selected. I liked the color better so I picked the one that was in front of the store he wrote me up and I bought it. I was told it was going to take over a week for it to be delivered to me. I scheduled the delivery for 10/29/20 .I took the day off work. The delivery truck had problems. It came a day late 10/29/20- the table and two chairs. When the man came to my house they only had 2 chairs and the delivery person really had no idea what happened to the other 2 chairs. I was having a dinner party 10/31 weekend and I needed the other 2 chairs. I called the customer service number on my receipt and was told they want to get back to me in 48 hours no one ever got back to me. He told me to look around in the store. He wasn't helpful in the store but he did come over when I motioned to him after walking around for about 30 minutes alone where no one approached me. Initially I selected a Haddigan dining room set that was on sale that was not indicated in the store. It was a very dark wood and I had seen it in another color in the front of the store while I told him that I did not initially like the chairs , and that I wanted to switch to some other chairs he told me that that was not possible. He did not ask me what I was looking for, what I needed or anything like that like I would expect a sales person to do. In fact, he seemed rather uninterested. I asked him about the same table in front of the store if I could get down to the sale price and he told me that this song was about 200.00 more than the table I selected. I liked the colour better so I picked the one that was in front of the store he wrote it up and I bought it. I was told it would take over a week for it to be delivered. I took the day off work to be there for the delivery on the 28th. They came a day late to deliver because of truck trouble (29th) to my house and they brought only the table and two chairs and the delivery person had no idea what happened to the other two chairs. I was having a dinner party that weekend and I was worried about what happened to the chairs. I called the customer service number and was told they would get back to me in 48 hours. No one ever got back to me. I texted the salesperson at the store- He would not answer his cell number that he had provided for me. I called customer service again the 2nd time and left another voicemail. I did not get a return call from them until November 3rd. The customer service lady on the phone was uninterested; she did not offer any compensation or anything to deal with the fact that I had to have my dinner party without all my complete set of chairs. They offered no compensation for my inconvenience. After going round and round with this lady who was extremely unhelpful, I asked her what I could do or how I could get my complaint heard. She said that I would need to call the actual store to make a complaint. This was puzzling to me because I already "spoken" via text twice to my salesperson who did nothing. Garrison L. (salesperson) never even returned my call. I finally received the two chairs on November 7. 2020.I had to clean the dust off of the two unwrapped chairs. I do like the set so far even though the chairs and table are a little wobbly. I will never buy anything else from Ashley home store in Dublin or any other city.. I found furniture to be overpriced. With those prices you should get good customer service. I did not receive good customer service from this store. I've told everyone I know and I will make sure never to patronize any Ashley furniture anywhere because they do not care about their customers. EXTREMELY DISAPPOINTED IN ASHLEYFURNITURE HOMESTORE. POOR CUSTOMER SERVICE and overpriced furniture.

Ordered a new sofa and ottoman, which they claim is 50% off when in fact the prices are inflated to create a fake sale. I know this because the same exact sofa is at Living Spaces... and the retail price is the same as Ashley&'s &"sale&" price. So it&'s lies from the start. Anyhow, I was assured my order would be here today. Then I get a call saying the sofa is delayed 3 more weeks. Go into the store, and they supposedly fix the PO order and it all should arrive 11/7. Home all day, and Nothing arrived. Cancelled my order and got a refund for the huge wast of time. I won&'t go here again.

Ashley furniture texted me 3 times to confirm my delivery time. They left me hanging ALL day without so much as a call that they were not coming as scheduled. I tried calling the next day. All systems were down😡. So I went to the store and got totally dismissed. I have no idea if or when my furniture will be delivered. I will go back and demand a refund. I wouldn’t buy a garbage can from Ashley furniture.

(Translated by Google) If you want to buy your furniture, you have to come to this place. (Original) Si tus muebles quieres comprar a este lugar tienes que llegar.

Got a great couch half off! And delivered free

All the great reviews are fake !!! They are eager to make a sale and after the sale they don’t give a crap about you. We received our couch set with a missing chase piece which they promise to deliver on a next date then tell us a day before delivery that it’s not available. It’s been 2 months and still no chase piece. So now I have a couch set in my living room with a missing piece for over a month. They delivered the mirror to my chest piece without the chest which came a month later. I continue to call them and everyone has been extremely rude. Salina has been helpful to some extent but again I’m am still missing pieces. I’ve gone to this location 4-5 times and made purchases trusting them that my items will be delivered but I was wrong. The delivery date they give you is false and they don’t even have the courtesy to contact the customer to tell them their item won’t be delivered instead they leave it to the delivery driver to tell us our item isn’t in the truck. I also purchased a Thornam coverlet which I was supposed to get within 2 weeks and it didn’t arrive for the next 2 dates that they kept postponing. When the truck arrived and my coverlet wasn’t there for the 2 deliveries I called customer care to only find out they have completely stopped production for that order !?? The refund process is also crap as they never answer. I have tried to constantly call this location to only get my missing piece of the couch and have not been successful. I will never come back to this location and recommend no one either as they are only greedy to make their sale and not care about their customers. Until I get my missing piece I will continue to post how much of a bad service I have received here on all social media accounts I have hoping this will help me get all my furniture sooner and get someone’s attention to where all my missing pieces are. (Purchased in Dublin Ca under Sunita) someone help me get all my missing furniture!!

All the great reviews are fake !!! They are eager to make a sale and after the sale they don't give a crap about you. We received our couch set with a missing chase piece which they promise to deliver on a next date then tell us a day before delivery that it's not available. It's been 2 months and still no chase piece. So now I have a couch set in my living room with a missing piece for over a month. They delivered the mirror to my chest piece without the chest which came a month later. I continue to call them and everyone has been extremely rude. Salina has been helpful to some extent but again I'm am still missing pieces. I've gone to this location 4-5 times and made purchases trusting them that my items will be delivered but I was wrong. The delivery date they give you is false and they don't even have the courtesy to contact the customer to tell them their item won't be delivered instead they leave it to the delivery driver to tell us our item isn't in the truck. I also purchased a Thornam coverlet which I was supposed to get within 2 weeks and it didn't arrive for the next 2 dates that they kept postponing. When the truck arrived and my coverlet wasn't there for the 2 deliveries I called customer care to only find out they have completely stopped production for that order !?? The refund process is also crap as they never answer. I have tried to constantly call this location to only get my missing piece of the couch and have not been successful. I will never come back to this location and recommend no one either as they are only greedy to make their sale and not care about their customers. Until I get my missing piece I will continue to post how much of a bad service I have received here on all social media accounts I have hoping this will help me get all my furniture sooner and get someone's attention to where all my missing pieces are. (Purchased in Dublin Ca under Sunita) someone help me get all my missing furniture!!

Why didn't they post my real review? Soooo unhappy with the sofa and recliner. Sooo uuncomfortable . I feel so sad that they wont let me exchange for something comfortable . 64 years old and they don't care.

We purchased couch and love seat during huge Labor Day sale. Promised delivery was October 19th. I called a few days prior and was told product was not in warehouse yet and still on back order. Rescheduled delivery is October 31st so I called today (10/30) and again furniture is still on back order. New date is November 19th. NO THANK YOU! Ashley will refund me and our business is going elsewhere. I recommend only shopping here if you have endless time to wait.

Had the worst experience ever with this store! About 3wks ago I made a purchase for $3200.00 in cash on a living room set & also a bedroom set as well. To be told that I would receive my living room set on October 29th & my Bedroom set on November 6th. Which was fine, & now to be told that I'll receive a piece of my bedroom set without the mattress & box spring on October 29th the day that I was to receive my living room set which was TOLD NOW IS ON BACK ORDER!!!! If I knew this was going happen I would've taken my business elsewhere. My mattress isn't even coming now until December 4th there's no way I'm gonna continue sleeping on a air mattress waiting for the rest to arrive!!! Such a big inconvenience for me & my family . I'm a very unsatisfied customer and I want a refund.

I would give 0 stars if I could!! KAREN HAN Is the worst manager I have ever in my 59 years of life dealt with!!! Karen Han, I did exactly what you suggested I called corporate to report you!! You should be hearing from them very soon!! They were as shocked by your behavior as I was!!

Had the worst experience ever with this store! About 3wks ago I made a purchase for $3200.00 in cash on a living room set & also a bedroom set as well. To be told that I would receive my living room set on October 29th & my Bedroom set on November 6th. Which was fine, & now to be told that I&'ll receive a piece of my bedroom set without the mattress & box spring on October 29th the day that I was to receive my living room set which was TOLD NOW IS ON BACK ORDER!!!! If I knew this was going happen I would&'ve taken my business elsewhere. My mattress isn&'t even coming now until December 4th there&'s no way I&'m gonna continue sleeping on a air mattress waiting for the rest to arrive!!! Such a big inconvenience for me & my family . I&'m a very unsatisfied customer and I want a refund.

If I could give this business zero stars I would. I ordered furniture on 8/31 spending $4,159 with the delivery scheduled for 9/28. On 9/28 I was given a 4 hour window and only one piece of furniture came. I immediately the store and was going to cancel but was told by the manager Sarah that she would waive the delivery fee if I scheduled another delivery and kept the furniture, I agreed. Another date was given to me I waited 4 hours and at the end of that window was called by customer service and told the furniture would need to be delivered another day because their delivery driver was injured. Was told I would be contacted to schedule another day. I was never contacted, had to contact them and was told the furniture was delivered on the day I had waited. By this time I had spent 19 hours on the phone with people wondering where this furniture was and I had had it! I requested a refund and to this day have not received. I have called weekly and I&'m always told it&'s being processed and it never posts. Below are the names and dates I called made contact and still have no furniture and no money! This place is a joke! I&'m sure the CEO Todd Wanek would be embarrassed at what one customer has endured trying to get furniture. 9/3 SW Alexis9/16 SW Tracianne9/28 SW Lloyd 10/6 SW delivery team and stated they&'d contact to reschedule10/6 SW Sarah manager10/8 SW Shalanda10/12 Held for customer service for 2.5 hours10/12 Left message for Sarah store manager who never returned call10/14 SW Sarah10/16 SW Sierra10/18 SW Sarah10/22 LM for Sarah never returned call10/23 SW Selena10/27 SW SeemaTalk about a business that does not care about customer service. I will never shop Ashley again!

Hands down the WORST in customer service and care.Purchased a dining set which was delivered completely damaged. Made numerous attempts to reason with the store, they insisted on sending someone to inspect 1 month out for something they already knew they delivered as damaged (they have the pictures). Store manager was utterly useless , made commitments on helping and did nothing.Called the corporate phone line, they send you to voicemail after 15 mins and never call back or if you are lucky to get someone from their support they will bounce you across departments and eventually hang up on you not once but everytime you call.Total waste of money and time....BUYER BEWARE...

Great customer service. Very helpful sales associates. Our sales associate answered all of our questions and didn't pressure us in any way.

Dalton was extremely knowledgeable and friendly. He was professional and patient with us a we were having difficulty making a decision on our couches. He finally made the sale and sold us on a tempurpedic that i will be purchasing in the next month.

In June, 2019, my wife and I purchased a sofa sleeper and loveseat from the Dublin Ca. store. I also paid $200 for extended warranty in case of defects. About Dec. 2019, I noticed that the arm of the loveseat could be moved back and forth as if broken. In Jan. 2020, we contacted Ashley customer service (Deborah from Canada). She referred us to GBS for warranty repair. After a very long wait (July 2020), a tech from GBS came out and determined that the loveseat arm was indeed broken. He indicated that it was likely delivered broken and that he would recommend a replacement loveseat. He told me that Ashley will contact me within 1-2 weeks. After 3 weeks, I contacted Ashley and was told that, indeed, they were giving us a credit of $550 for the loveseat and that someone would pick it up and we would receive the credit. My wife had requested a loveseat replacement and was told it was discontinued. She accepted the offer for credit (Ashley didn't tell us that it was a store credit and not a cash refund). Ashley said that someone would pickup the loveseat on Oct. 4th between 11:00am and 3:00pm. and dispose it for us and then we would receive our credit. Oct. 4th, we waited until 3:30pm and called GBS for delivery status. The person Theresa P. (Would not give me her last name or employee so I could say who I talked to.) told me that no one would be there to pick up the loveseat and that I would be issued a store credit for $550. I indicated that I was not interested in a store credit and I would not be able to get a replacement to match the sofa. GBS offered no assistance and referred me back to Ashley. I want a full refund including delivery and the extended warranty amount AND pickup of the furniture. It's so garbage. These are the dates I have contacted Ashley and GBS. AF: Jan. 2020 lodged complaint AF: July 20 lodged complaint again GBS:July 24 GBS tech determined damage AF:July 28 no response AF:Aug 3rd no response AF:Sept. 12 no response GBS: Oct. 4: no pickup

Dealing with Ashley HomeStore in Dublin has been a nightmare. On July 16th, 2020, my husband and I went to pick out a living room set with a couch, love seat, and recliner along with a coffee table and end tables. They were nice and friendly and said they could help with any issues and stated to contact them or return to the store. Ashely stated ALL pieces would be delivered on August 27th, 2020. On Aug 26th I called to get a delivery time and they told me they were running a week late. On Sept 3, the delivery arrived and placed the furniture inside, it was then we were told that the love seat was missing and would be delivered soon. The sofa was also damaged, which the deliverymen noticed and documented. I was never called for an update for the love seat and on Sept 11, I called to see what the status of it was and was told it would be delivered on December 22nd. They also have yet to contact me about repairing the sofa. I went back to the store to speak with them and was told they could not help me. I have spoken to corporate and they have said I cannot return the items since they were delivered and placed inside my house. If you purchase from Ashley, ask before they unload to see if the whole set is there or else they will not refund your purchase. It is Oct 5th and I have canceled the love seat, I still have an incomplete set. I have requested a refund and all they want to do is exchange the sofa for another one but will not return the recliner. This experience has been frustrating and a nightmare. They never call back and will not try to help you out. They just repeat that the contract says "no returns once delivered". They broke their contract with me when they stated they would ALL be delivered together. I have sold my previous couches and have no choice but to take their credit and purchase another set from this company but now they are saying that they will only take back the damaged couch for credit and leave me with the recliner.

Dealing with Ashley HomeStore in Dublin has been a nightmare. On July 16th, 2020, my husband and I went to pick out a living room set with a couch, love seat, and recliner along with a coffee table and end tables. They were nice and friendly and said they could help with any issues and stated to contact them or return to the store. Ashely stated ALL pieces would be delivered on August 27th, 2020. On Aug 26th I called to get a delivery time and they told me they were running a week late. On Sept 3, the delivery arrived and placed the furniture inside, it was then we were told that the love seat was missing and would be delivered soon. The sofa was also damaged, which the deliverymen noticed and documented. I was never called for an update for the love seat and on Sept 11, I called to see what the status of it was and was told it would be delivered on December 22nd. They also have yet to contact me about repairing the sofa. I went back to the store to speak with them and was told they could not help me. I have spoken to corporate and they have said I cannot return the items since they were delivered and placed inside my house. If you purchase from Ashley, ask before they unload to see if the whole set is there or else they will not refund your purchase. It is Oct 5th and I have canceled the love seat, I still have an incomplete set. I have requested a refund and all they want to do is exchange the sofa for another one but will not return the recliner. This experience has been frustrating and a nightmare. They never call back and will not try to help you out. They just repeat that the contract says &"no returns once delivered&". They broke their contract with me when they stated they would ALL be delivered together. I have sold my previous couches and have no choice but to take their credit and purchase another set from this company but now they are saying that they will only take back the damaged couch for credit and leave me with the recliner.

Complain on delivery times; it takes longer than expected; even knowing this, we got a couch with an initial date provided for a month delivery. After a month, it&'s now delayed one more month. Beware if looking to buy, ask first delivery times and if it&'s for more than a month, add one more on your planning.I wouldn&'t buy any furniture with Ashley soon.

I wish I could leave a 1/2 star but I can't. To start the sales people are very pushy. I get coming in they explain the store etc however each time I've been the salesman just follow us ask what we think of every couch we sit on, can I get you a price? The first time I simply said we are just looking today to narrow down options. If I need something I'll come find you. Apparently that wasn't clear enough. Because he didn't stop. He continued the rest of the time we were there. So my husband and I left. The second time it was a lady. She did the same things. Except this time after multiple times of being polite I finally told her you won't get a sale out of us with this constant harassment. Please leave us be! If we need help we will find you. She didn't care so we left. Also the prices at the store are very different from online. So go try out the furniture get the info you need then but it online!! Everyone please purchase online if you intend on buying you will save hundreds!!

Dalton was amazing at helping me find what I needed. Highly recommend this location. Will be coming back soon.

I would give five stars but there were some issues with the sales associate who initially helped my wife. She'd found a couch and loveseat she liked and found out it was discontinued and what was on the floor was for sale at a very appealing price. She wanted me to take a look at it. I liked it and we decided we wanted to buy it. Only one problem with this one; their team wont deliver it because it is unpacked and on the floor. The sales associated DID mention he knows a couple guys that move and I asked, "If something gets damaged, who covers that?". Well, it would be on us. Well, that's not acceptable. So for us it was a complete deal breaker because we are in our 60's and not planning to grab this stuff off their floor and load it in a U-Haul or whatever and drag it up our stairs, etc.. As a last ditch effort,and on the way out of the store, we decided to speak with the manager, Sarah R.; she was very pleasant and listened to our story. I expressed my dissatisfaction with the lack of flexibility for delivery of the items (and their well being while being delivered). She mentioned, "We have damage coverage for $..."; well, I wish the sales associate had thought of that, probably would've gone with his deal BUT, as it turns out, that would have cost the store BIG and we aren't that "type of people" to do that to someone, even a business. I showed her a picture of the specific items from my cell phone. "I think this is one of our newer ones, not sure it's discontinued", she said. Turns out the manual recliner model is discontinued but the electric (the one on the floor) is still readily available (and of course costs a lot more). So now we've got a great quote for the electric model sitting on the floor except it is NOT discontinued and would regularly be a LOT more. The manager was being fair with us so I didn't want to push the issue of them needing to honor their associate's quote. So now the price goes up a bit but Sarah did a pretty good job of giving us a deal that we agreed to (that included their standard delivery option instead of some XYZ guys without insurance or whatever). Sarah the manager rescued a sale (and future sales because once someone does me wrong, I wont go back). Our issue with the sales associate is more a need for training rather than him being malicious. Sure glad we tried speaking with the manager or they would've never seen us again. If Sarah's boss reads this, please know you have a great asset in your Dublin, CA store (Sarah). Incidentally, while Sarah dealt with us she handled several incoming calls and VERY PROFESSIONALLY explained she was with someone, would be approximately X amount of time and got their number for a call back. Most of my career I managed people, including those who answer business phones and I noted Sarah did EVERYTHING right by working with us, not losing the calls and being HONEST with the person on the other end of the phone so they understood she couldn't help them at the moment (but she would get back to them). Well done, Sarah, thank you very much!

I would give five stars but there were some issues with the sales associate who initially helped my wife. She'd found a couch and loveseat she liked and found out it was discontinued and what was on the floor was for sale at a very appealing price. She wanted me to take a look at it. I liked it and we decided we wanted to buy it. Only one problem with this one; their team wont deliver it because it is unpacked and on the floor. The sales associated DID mention he knows a couple guys that move and I asked, "If something gets damaged, who covers that?". Well, it would be on us. Well, that's not acceptable. So for us it was a complete deal breaker because we are in our 60's and not planning to grab this stuff off their floor and load it in a U-Haul or whatever and drag it up our stairs, etc.. As a last ditch effort,and on the way out of the store, we decided to speak with the manager, Sarah R.; she was very pleasant and listened to our story. I expressed my dissatisfaction with the lack of flexibility for delivery of the items (and their well being while being delivered). She mentioned, "We have damage coverage for $..."; well, I wish the sales associate had thought of that, probably would've gone with his deal BUT, as it turns out, that would have cost the store BIG and we aren't that "type of people" to do that to someone, even a business. I showed her a picture of the specific items from my cell phone. "I think this is one of our newer ones, not sure it's discontinued", she said. Turns out the manual recliner model is discontinued but the electric (the one on the floor) is still readily available (and of course costs a lot more). So now we've got a great quote for the electric model sitting on the floor except it is NOT discontinued and would regularly be a LOT more. The manager was being fair with us so I didn't want to push the issue of them needing to honor their associate's quote. So now the price goes up a bit but Sarah did a pretty good job of giving us a deal that we agreed to (that included their standard delivery option instead of some XYZ guys without insurance or whatever). Sarah the manager rescued a sale (and future sales because once someone does me wrong, I wont go back). Our issue with the sales associate is more a need for training rather than him being malicious. Sure glad we tried speaking with the manager or they would've never seen us again. If Sarah's boss reads this, please know you have a great asset in your Dublin, CA store (Sarah). Incidentally, while Sarah dealt with us she handled several incoming calls and VERY PROFESSIONALLY explained she was with someone, would be approximately X amount of time and got their number for a call back. Most of my career I managed people, including those who answer business phones and I noted Sarah did EVERYTHING right by working with us, not losing the calls and being HONEST with the person on the other end of the phone so they understood she couldn't help them at the moment (but she would get back to them). Well done, Sarah, thank you very much!

Nana was super helpful and nice! He took the time to price match all of our furniture to the online store and was super patient with me and my husband as we were trying to figure out what we liked. Great customer service, not super pushy, and great deals!

We used to love Ashley however they failed miserably this time. We placed a huge order trusting them and even agreed to delayed delivery due to Covid. However they kept lying every time on the delivery date saying truck broke down or some item is delayed further. It&'s impossible to reach the store over the phone and if at all we managed to reach them, Sarah their manager would never be available. She called us later however even her promises were fake. After 2 months of ordering we haven&'t still received all our stuff. These people lie and just don&'t stop, we have got the truck broke down excuse third time today and it&'s totally unacceptable. They are totally untrustworthy and we are never going back again.

My wife and I purchased a bed through Ashley in Dublin. We left the store feeling taken care of, seeing not only an employee looked over our order, but the manager did as well. We got excited as anyone expecting a new bed would. Especially when they tell us they will take our current bed. Felt great Until we received it, then it&'s been a nightmare sinceProblems- The delivery guys were rude and told us to get an elevator next time. - then they refused to take our mattress. Apparently not only did the employee forget to include the mattress removal in our order, but so did the manager when she went over it item by item. - the customer service here is horrible! We have spoken to them multiple times since and the manager keeps telling us they will deal with it, but here I sit looking at a mattress that won&'t get picked up because &"they only do removal on the same day they drop off&". They have told us multiple times that they will fix it, but I have decided that I will leave a negative review I regard to each day that they fail to hold up their end of the deal. If you want terrible customer service, feel free to use them! They don&'t tell you how many headaches will be included with a purchase!

We bought a couch here about 6 months ago and the experience was great, and we are happy with that purchase. So when we decided to get a new bed last month, we figured we would go here again. That was a big mistake! When we filled out the paperwork at the store, I noticed they entered my phone number wrong, so I wrote the correct number down and the sales person assured me that she would correct it in the system after we left. Well that never happened, because the manager called me a few days later to tell us the bed could be delivered early, but also that my number was listed wrong in the system and she would correct it now. Also, when we bought the bed they told us that part of the delivery package they would also pick up our old mattress free of charge. The only thing we needed was to go to Home Depot and purchase a mattress bag to wrap it due to COVID safety precautions. When the delivery came and I asked them to take the old bed, the guy said it wasn't included in my order for them to take the old one. I called the sales rep who didn't answer, and tried calling the Dublin store (who also didn't answer) and was directed to the general Customer Service line. They told me there was nothing they could do because they don't schedule special pick ups, those are only for same day deliveries, and she gave me the phone number for a company that I could have come pick up (which the number was no longer active). When I finally got a hold of the sales rep, she told me there was nothing else she could do except offer a $250 store credit, so I asked to speak with the manager. The manager told me that she could arrange for a special pick up when the trucks would be in the area next. Then I never heard from her again when she told me she would call me back the next day. I tried calling the sales rep (who now no longer works there) and she said just keep trying to call the store. It takes hours for someone to finally answer the phone at that store. If they don't answer it goes directly to their general service line, and they are not able to help with specific store questions. And they don't have a voicemail set up. I finally was able to get a hold of someone yesterday who wasn't able to find my account in the system based on my phone number (shocker!), so she took down my name and number and told me the manager would call me back. The manager is now off for the next two days, so I plan to go to the store and hopefully get an answer from her, because obviously calling is pointless. This is the worst customer service I have ever seen. First off, being able to be contacted is the most important thing. If customers can't reach you by phone, and you don't give the option to leave a message, what are they supposed to do? Nobody wants to keep calling every 5 minutes in hopes that someone will answer. And own up to your mistakes as a business, and make it right with the customer. Or else we will be happy to take our business elsewhere.

I bought a bedroom set this past July and the bed is extremely high, the floor sample is very low, and I told the salesperson that I wanted the bed low just the floor sample!.....but I received the highest bed as high as my chest, I tried to return it or exchange it even for more money, but after I tried to do that the store manager told me that they do NOT have exchange or returns ! And if I have any problems I should "call the corporate offices"! I did, I was even crying but those people are so COLD that they told me the only thing they can do for me is to send a technician and that is all! I haven't used the bed because is so high I am afraid to fall down!! I am so upset to the point of getting sick,!, ...I am extremely upset at myself for even setting foot on that terrible store!! I went three times to the store to see if I can exchange the bed and the told me "CALL CORPORATE OFFICES" and that is all they kept saying

We had a wonderful experience this time when we visited the store at Dublin area. Zully the attendant was well informed about all of our questions with out going into un-necessary details that helped us to make up a quick decision to buy the item. The Manager Sara was very helpful too who tried to accommodate our price range well besides her good suggestion and ideas and let us leave the store with satisfaction and happy feelings.

Very bad experience, bad quality product very deceiving sales person! They lied about the product quality and return policy. When I asked about return policy the sales lady mentioned we can return it in 30 days. After ordering it there was some defect on the product and asked if we can exchange or return it .. but they just told me no return policy! It's a scam and they useless insurance for your furniture.. it's a BIG SCAM , how are they allowed to be in business? Stay away from this business.. you have been warned!!

Ashley always takes care of us! We buy all of our furniture at Ashley in Dublin. The sales team is very helpful and knowledgeable. The furniture is high quality. Our associate today Mary Jane was very helpful. Thanks Ashley Dublin!

Well finally we found a couch that will work for my dad. After visiting a few stores and more websites than I can count we stopped into Ashley Furniture now "home store" in Dublin. All the furniture there is gorgeous, although I must admit that it doesn't look like the quality is there. None of it seems like it will stand the test of time. Good for now though. My job bought tons of Ashley Furniture and it falls apart fairly fast depending on usage. It is what they sell at Big Lots... I would have preferred to shop around the store on my own, But when we entered we spoke to a salesperson and she stuck to us like glue, even after I told her a number of times I would find her if we needed her. Like going to a car lot 2.5 stars... We almost left, almost. My husband found a couch. We decided to buy it on Friday it was delivered on Monday! For that 5 stars!

Well finally we found a couch that will work for my dad. After visiting a few stores and more websites than I can count we stopped into Ashley Furniture now &"home store&" in Dublin. All the furniture there is gorgeous, although I must admit that it doesn&'t look like the quality is there. None of it seems like it will stand the test of time. Good for now though. My job bought tons of Ashley Furniture and it falls apart fairly fast depending on usage. It is what they sell at Big Lots... I would have preferred to shop around the store on my own, But when we entered we spoke to a salesperson and she stuck to us like glue, even after I told her a number of times I would find her if we needed her.Like going to a car lot 2.5 stars...We almost left, almost. My husband found a couch. We decided to buy it on Friday it was delivered on Monday! For that 5 stars!

Dalton and Karen are awesome. Not only did they get me in for an appointment but both were so helpful and personable with helping me buy a dresser and nightstands!

Horrible experience!!. given the run around for weeks. terrible customer service, no call backs I would not recommend them to ANYONE not even my enemy.

I was at the Ashley furniture store in Dublin almost a month ago. I ordered a bedroom set. The sales person was a bit pushy which was really bothering me. I let him know that I wasn’t sure if the set would fit in my room. He said that I could cancel the order if I needed too but convinced me to take advantage of their promotion so I went ahead and ordered it. The very next day I called the Ashley store and cancelled my order. The customer service person said she would cancel it with no problem, conversation was short, however the wait on the phone just to speak to a live rep was about 1/2 hour. Weeks later, no refund. Called a few times, left messages and received not a single response back. Every time I call, it’s at least a 1/2 hour wait. I’m not sure why there is such a long wait to speak to a representative over the phone, are they really that busy? When I go into the store there are typically 3 times more sales people than there are customers. I have finally had to write a letter to the consumer complaints dept and attorney general. I will be calling my credit card company to dispute the charges. Such a hassle to go through. I was going to go back to the store and get a different bedroom set but not anymore. I will never do business with Ashley furniture again.

Wide variety of products on Display, options to chose. Very effective - COVID's social distancing.

As I read other reviews of experiences at the Dublin Ashley Home Furnishing Store I am left wondering, did I go to the store on a wrong day? Staff were mediocre at customer service and not forthcoming to all details of my purchase. There was a lot of smoke and mirrors with regard to availability of the furniture until the credit card was swiped. A deliver date of 4 to 6 weeks out. This was not a big problem but something that seemed to be strongly withheld. Now 9 weeks later... No FURNITURE!!! I have called repeatedly to ask for status. Again smoke and mirrors. 9 weeks?? No FURNITURE!! Really, I could have kept my money and built my own furniture ahead of this time. I still have no answer on when I will get furniture. If I could give a 0 star rating I would. Last time I bring my business to this store and company. Bad, just Bad...

My wife and I went to the Dublin location looking for a loveseat couch for our home. We were impressed by the selection. We found a couple that would look good and seemed very comfortable. Things were going good, so we asked the young saleslady to check the pricing and availability, this is about where things took a very wrong turn! We were told there was a 50% off sale that ended , today . She got us a price for the two we were interested in, the price was much more than we had seen at Living Spaces , but Ashleys quality seemed better and my wife liked the comfort better here, so i was thinking this could work out. Then she started the upselling, we were &"required&" to pay almost $100 for delivery. I told her I would pick it up, but she said no and we had to pay almost $100 so they could pay their drivers. Then she told us we &"had to buy their stain guarantee&" at this point i was having none of this and was ready to get out of there quickly at which point she made a very rude remark to us. Well the good news is we went home, looked online and found the exact same couch ( much cheaper by the way) with FREE shipping to our house. So that salesladys greddy rude behavior saved us about $150!!!! This worked out great for us, but what I learned is NEVER BUY from Ashley Furniture store they try to inflate the sales price with a bunch of needless charges and fees. There are many stores that dont charge for delivery and most of the major website have free shipping

Customer service during my purchase at the store was good and the sales agent was really helpful however there was no follow up from the sales agent and no transparency regarding when my items would really be delivered. The sales agent had told me she would call me in a few days to set up delivery and I was told my furniture set would be delivered in 2 weeks. I never did receive a call from the sales agent so after a week of waiting without any news, I had to call the store to follow up. It was really difficult to get through to an actual store agent. I called three days straight in a row during business hours and finally was able to get a hold of someone in customer service. I was then informed my living room set would not be available and delivered for another 1 1/2 months when the sales agent had said it would be delivered in 2 weeks!!! I wish the store agent would have at least called me to follow up and had been honest regarding the actual delivery date. It's been really frustrating and I won't ever shop from this store again.

Ordered a couch in June to be delivered on July 25. That delivery was pushed back to Aug 6. Called today, and delivery is now set for Aug 10. Thinking about cancelling my order because Ashley's customer service sucks. Store never offered discount for our inconvenience. Our couch is falling apart, and I'm getting frustrated. With customer service like this, it's highly doubtful that I will return again.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! I will never spend another dime with Ashley Homestore!If you can get a manager on the phone, they either lie or they passify you and make false promises then become completely unresponsive by phone or email. The store manager Sara Rosales promised that the corporate office would contact us but they never did. We have sent numerous emails, made phone calls, left messages to try to resolve a simple issue after spending $15k on a top of the line Tempurpedic bed. They delivered us soft mattresses but we wanted firm. One sales manager lied and told us if we weren't satisfied that we have to wait out the first 90 days and take the issue up with the manufacturer. I spoke to Tempurpedic and they flat out denied this, saying the seller Ashley Homestore needs to address our concerns. We have now been stuck with paying for this $15k bed that is completely uncomfortable and causing back pain daily since October 2019.

Love this store !!! Sudhir shrestha & Michael Paul were great people !! They help me with my family whole shopping experience here. With all the covid 19 going on in the world, my family and I enjoy shopping & talking to these two great men. With all the the delivery needs. Thank you so much ! We appreciate you both.

Stopped in today with my husband and was shopping for a new sectional. There was a great selection of inventory to look at and almost overwhelming, thankfully Garrison, the gentleman who was helping us navigate the store was knowledgeable and helpful about all of the products that we were interested in, and took great care of us we will be returning to get the rest of our home furniture!

Love this store !!! Sudhir shrestha & Michael Paul were great people !! They help me with my family whole shopping experience here. With all the covid 19 going on in the world, my family and I enjoy shopping & talking to these two great men. With all the the delivery needs. Thank you so much ! We appreciate you both.

I&'m a little late on this review.. but wanted to wait for delivery of items that we purchased. Let me start off by saying Karen and Joe are freakin awesome talking great customer service.. Joe helped guide us thru the entire store to find the right bedroom set. He ended up saving the best for last!! Because we ended up purchasing it. After joe helped us with the bedroom set, Karen came and handled the actual purchase. Karen she took her time in breaking down everything that we were going to be charged and etc. who doesn&'t like detailed billing.. These 2 went beyond to show customer service and I&'m thankful my first Ashley store visit was experienced with them and we will be back to purchase more in the future. As for our delivery, they were fast and great at putting the bedroom set exactly how we wanted. So kudos to everyone that helped make our purchase experience and memorable one

Sad to say that I ordered 2 couches on July 3rd, was given a July 31st ship date. I called on 28th and 29th to verify. I took the day off. By noon I started to worry. No delivery. I call Ashley. I am told there is no delivery set for today. Last night I had old couch removed. Now we don't have a couch until at least Monday. I am pretty sure I am going to cancel the $2300 order. Oh where has the good service gone??????

Okay quality furniture but "white glove" delivery was a joke. Crew assembled table legs upside down and chairs were loose. Had to disassemble and reassemble table and tighten all chairs as well as remove many exposed staples that could have injured guests if they reached under seat to adjust theirs chair position. Sent email to store manager who said she would credit delivery cost back to credit card so felt better about things. But then to add insult to injury the credit never arrived and store manager never returned any of my many follow up emails.

How this company is in business is beyond me. Without going into detail, all I want to tell everyone is don't buy anything from them. From staff to customer service to delivery. Everything was a disaster. DON'T SHOPat any of these stores!!!! I will AGAIN be speaking with corporate about this humongous mess. Don't even know if they are any more competent than the store, customer service or delivery staff. But they sure do take your money pretty quick and delivery snail slow service!

How this company is in business is beyond me. Without going into detail, all I want to tell everyone is don&'t buy anything from them. From staff to customer service to delivery. Everything was a disaster. DON&'T SHOPat any of these stores!!!! I will AGAIN be speaking with corporate about this humongous mess. Don&'t even know if they are any more competent than the store, customer service or delivery staff. But they sure do take your money pretty quick and delivery snail slow service!

I had the best the fastest the most efficient service at the Dublin Ashley store. Usha was our sales lady along with another manager they were very sweet and friendly. They accommodated us with quick service soon as we walked through the door. They were very knowledgeable. And the best part gave us unbelievable discounts and $300 credit also. Great discounts. I purchased a whole bedroom set. Prices are great! Their prices are unbeatable. I can’t wait for my bedroom set to arrive which they will set up by them with the removal of our old mattress. I will be shopping with them again...☺️

Avoid this furniture business! We ordered bedroom set online and tried calling within a few days to cancel the order. Left multiple messages and no return call back. We then received half of the order and still no response. Finally someone called a month later trying to set up delivery time for the dressers and I told them I wanted to cancel the rest of the order and return the one that we received. One of the reps I was passed to said she is sending someone from UPS to pick it up Friday and to leave it outside. I received no email regarding the return, no label, and no one showed up. She literally told me that to get me off the phone. This business has incompetent customer service reps. I am so shocked they can get away with this level of service. I will never purchase anything from this disgusting business ever again!! Save yourself a headache and go to Living Spaces... anything but this place.

Beware of this store! We ordered a couch here and were told that we would receive the couch in about a month. We waited FOR A MONTH for the couch to be delivered only for the store to call THE DAY BEFORE delivery and tell us that the couch was discontinued and that we would be issued a refund. However, it has been over a week and we have still not gotten a refund. Taking money and not delivering goods is called THEFT. I cannot wait until we can get ahold of someone so that we won't have to deal with this company ever again!!

Bought one of the the items we went there to get and found an additional wall clock, we liked so bought that as well. However had limited supply of entryway console tables, that we had seen online so did not purchase as we want to see actual color and quality in person.

Bad delivery service. Delay for 2 days and show up with so many missing items. And the lamp they sell for clearance to me is broken and I can't get exchange. Very disappoint with this company

Set a 6 pm appointment. When i got there, no one was at the front area so we walked in and started looking around. Literally not one single employee greeted us or asked if we needed help. They just stared at us multiple times. I have no idea what the problem was. We left and someone halfway looked up to say bye. I was interested in a sectional but since no one would give me the time of day I went home and purchased a Living Spaces sectional instead.

I would warn anyone thinking of buying furniture here to turn around and run away asap! Although the staff at the store is pleasant and helpful, the products and customer service are a disappointment. I purchased a sectional with ottoman, dining room table with sideboard and 5 bar stools. I understand that furniture has a break-in period but the sectional is hard as a rock and the fabric under the ottoman was ripped with exposed sharp staples. The dining room table and chairs came with damage on multiple pieces and every single bar stool and half the dining chairs wobble terribly. The delivery person talked me into not rejecting the items but instead submitting a technician ticket for someone to come out in a couple of days. Days passed, no one called. I called customer service and she told me I needed to contact the store but that is basically impossible. When you call the local number it goes to the general customer service. Several other attempts to contact someone resulted in an hour on hold just to be disconnected. Finally got through on the fifth try and someone advised me that a ticket had been started but was never scheduled. She scheduled the technician and said they would call 1-2 business days prior to confirm the time frame. Of course, no one called so I called this morning to follow up. She gave me a time frame that came and went and no one showed up or called. Now I need to start over! Ready to show up at the store and demand they pick every crappy piece of furniture up and give me my money back!

Just finished purchasing a couple of chairs. I had a great experience. The store is very clean and full of options. The level of customer service I received was outstanding!

Nana is a very good sales person. We are satisfied with his service. We cut 2 stars due to misleading price displayed at store. The sofa we originally wanted to buy was actually not available to be sold by itself, it needed to be sold with loveseat. However, the price listed was for the sofa only, misleading us to think we can buy the sofa only.

Please read all of these reviews. They are the truth!!! This is the most awful furniture store I have ever been to. Our dining room table was delivered on Sunday. We noticed right away that the table had a huge dent in it, it looked like it got hit by a tire iron. The delivery man told us to keep it, he said don't worry about it. The bench seat looked like it had a bad repair job on it. Javier said the tech would look at it to see if he could repair the two items. If not we would get a new table. We made the mistake by trusting the delivery man. We should have told him to take it back at that moment. Don't fall for the BS. Coleiah the manager from the corporate office said, that we had to keep it since we signed for it. I just would like a new table and bench. No way will they send us a different table. The enjoyment of having a new dining room table from Ashley furniture has now become our nightmare. Terrible customer service. The soonest the tech can come out is July 10th. What kind of company is this. I will be sure to Facebook all of my friend and family to never purchase from this company. They should have no stars!!!!

NANA!! This is the stores best employee he makes your experience fun and he knows his stuff! Nana is the guy to ask for. He doesn't push, he'll give you space, and he's honest. Phenomenal working with him!

Excellent customer service, big inventory and clean. Good prices

This store initially provides better deal but the product lasts hardly one year when tried filling claim with GBS they specify it is not covered need to talk with store. Ashley call center is just a joke they newer pick the call and even Ashley Dublin also does not pick the call. Better to avoid purchasing at Ashley. I had purchased for almost 8k and took a warranty but neither Ashley Dublin responds or GBS which is Third party warranty does not cover the warranty. Better to avoid purchasing from Ashley Dublin and try not take warranty from GBS you will just loose the money.

Avoid buying at Ashley. Even you purchase they newer respond for your calls once purchased. Warranty from GBS is just waist of money initially they will sell the warranty will cover everything but later they will specify need to call the home store. Home store will newer pick the call even after trying to call multiple times. Try to avoid purchasing from Ashley. Initially for selling they tell all sorts of lies. Once claim has to be filed they tell that is not covered under warranty.

I haven't received my refund since May 23, 2020 it's now June 10th, 2020! They never answer their phones! I just want my money back!!!

This review is for the service provided by the Dublin, CA store. We purchased a couple of couches, which we like and enjoy. Upon delivery of the couches, we realized that the accessories (table, blanket, other items) of our order were not documented in the order correctly. To make a long story, short: it was very painful to get the store to correct the mistake. We weren't upset about the mistake. We were upset about the lack of ownership, accountability, and responsiveness by the store manager and associates we dealt with. If you like what you see,I suggest looking in the store, then buying online for less.

Not the easiest team to work with.

Worst experience of my life!!! It started out well My Boyfriend and I came to this location after difficulty with our online transaction. We already knew what we wanted, but Nana offered extra assistance and he was very funny. The transaction process was sort of long (1.5 hours) to process everything but I didn’t mind. When we returned home, we noticed that we were overcharged 10 dollars for bench and that our items were much cheaper on the website. I called the manager and she told us to come back for a price adjustment. I can’t remember her name, but she was y’all with black, shoulder length, wavy hair. We went back in today and we got a price adjustment from the manager. With all the mishaps, the great service made up for the challenges. Please check your receipts after purchasing. We were supposed to have our refund with 5 days and that was on May 22nd, it is now June 2nd. Our items arrived. Our drop off was scheduled between the hours of 3:00-7:00pm. At 9:00am got a call from the delivery drivers saying that they were 45 minutes away and asking if they can drop off our items early. They arrived and moved in all of our items. However, one of our dressers was obviously marked up. I showed the delivery driver and he said that the marks were apart of the paint. I told him that it was not a part of the paint. He then liked his shirt and tried rubbing the marks off. Our bench couldn't be taken off of the truck because it had the wrong hardware. So 2 of our 4 pieces were not useable. The driver seemed annoyed because of our questions and unsatisfactory. If I knew we would have such bad service, I would have opted to put the bed together ourselves. I refused to sign because we didn't receive all of our items, even though they made note of the hardware and scratches. I told them I wouldn't sign and one of the drivers told me that I needed to make up my mind because they had other things to drop off. They took the dresser out to the truck and I assumed they would come back in to check on everything else. My front door and screen door were wide open. After 10 minutes I went outside to check on them and they were gone. They didn't say goodbye or that they were leaving. The didn’t even come back to get the rest of the furniture. They were very unprofessional and I wish that I would have shopped elsewhere. I went to the store to complain the day of delivery and was told that I would have to keep the items that were left in my home, even though I did not sign for them and the delivery man left without taking them. Sierra told me that she would follow up with me the next day to get the other items delivered. After going home, I realized that I didn’t want anything else from their store. The next day Sierra called me to schedule delivery for the remaining items and I informed her that I wanted to cancel my order and that I would also like half if my delivery fee back. She let me know that she would have to ask about the delivery but I could get a refund form the bench and dresser. She said the refund should be in my account 2-3 days later, we’ll tomorrow is day 3 and I don’t have a refund yet. I am stuck with no items and no money. I am so upset with this company. I will be reaching out to the BBB and filing. Dispute with my bank.

my experience with Ashley is bad parlicurly with Dublin branch Customer Service is very bad. Seems there is gap between Store and their delivery department. Once we purchase the items its our headache to get the items delivered. I had 2 bad experiences first purchase my delivery got delayed and finally got after waiting more than a month. Second purchase I did in Feb 2020 so far didn't get it. and there is no one to take care of your issue. Its worst customer service. Store is good , people are nice before you do your purchase thats it after that its our headache to get the items delivered if you get your items on time you r lucky. I strongly won't recommend this store.

Update: They get One star!So, our items arrived. Our drop off was scheduled between the hours of 3:00-7:00pm. At 9:00am got a call from the delivery drivers saying that they were45 minutes away and asking if they can drop off our items early. They arrived and moved in all of our items. However, one of our dressers was obviously marked up. I showed the delivery driver and it said that the marks were apart of the paint. Do I look like boo boo the fool? I told him that it was not. Our bench couldn't be taken off of the truck because it had the wrong hardware. So 2 of our 5 pieces were not useable. The driver seemed annoyed because of our questions and unsatisfactory. If I knew we would have such bad service, I would have opted to put the bed together ourselves. I refused to sign because we didn't receive all of our items, even though they made note of the hardware and scratches. I told them I wouldn't sign and one of the drivers told me that I needed to make up my mind because they had other things to drop off. They took the dresser out to the truck and I assumed they would come back in to check on everything else. My door and screen door were wide open. After 10 minutes I went outside to check on them and they were gone. They didn't say goodbye or that they were leaving. They were very unprofessional and I wish that I would have shopped elsewhere. I've never had such a bad experience with a company. Please steer clear from Ashley's.

I ordered a kitchen table, it was delivered on Monday. Once opened, my wife and I noticed that it was damaged. We called the same day, TWICE! Left messages, the following day. I got a hold of a customer service rep. She filed a claim. I was suppose to receive a phone call back and here we are three days later. Long story short, I spoke to a supervisor. And they wouldn’t replace my item, all they offered was a credit of 42.00. We spent 700.00 on a table and it’s damaged, and all we wanted was for the table top to be replaced. I’m livid

Great service all around! No pressure to buy but very helpful and knowledgeable and gave us a great price!

Beware! Believe all the horrible reviews. I've never had such horrible service. The nightmare still isn't over even though I ordered my furniture EARLY November. I'll be back to write the full review when things are handled the lawful way. I've ordered from Ashley's numerous times before (not this location) and was never unhappy.

Had the worst shopping experience ever at this store. They have the most dysfunctional organization I have ever come across. I shopped for a dining table set and it was delivered with multiple manufacturing defects. Went to the store and asked if I choose a different table set, and was told sure go ahead and we can apply a credit memo for the initial purchase. Spend hour with my family to choose an alternate set and when we wanted to go ahead and purchase, store manager found that the system won't allow and even after getting approval from the regional manager, the corporate customer service didn't issue the memo. The conversation was left at the inability for the store to issue credit, with customer service have the final say...!!!Please spare yourself the frustration and harassment from shopping at this store...!!! Never again..!!

PLEASE AVOID AT ALL COST!!!!!!! Believe the dozen of negative reviews. My couch was suppose to be delivered on 1/3 before I went away for a week on vacation. I get a text saying it will be delivered between 3-7pm. Around 5:30pm I get a text saying the driver is on his way. 7pm- still nothing, I call the drivers number and get sent to voicemail. (DRIVER NICHOLAS RAMIREZ). I call Ashley Furniture and here comes the MULTIPLE lies and excuses: 1 " the drivers truck broke down" I say okay I understand, why didn't he at least give me a heads up? 2 "oh actually, he wasn't able to get into your apartment complex because of the gate and he tried to call" I respond, no actually I have 0 missed calls and tried to call him, and also, I don't have ANY gates at all to enter my complex. She says there's nothing she can do and gave me dispatches number and of course, they send me to voicemail multiple times. I go on vacation, no calls to reschedule from Ashley. I called the day I got back and they tell me another excuse when I ask what originally happened with my delivery, "oh well you weren't home so they didn't deliver" and I say, oh I actually was home and waiting so try another excuse. She then says "oh, well they have pictures here of your door and said you weren't there" I asked, how did they manage to get to my door if supposedly there "are gates"?? Also, did they not try to knock?? Why wouldn't they answer ANY of my calls or father's call? I also asked to describe my door considering its green and at the time had a wreath on it from Christmas and she completely ignored all my questions and asked if I want to reschedule. All in all, this driver lied multiple times all to probably go home early on Friday. Took pics of some random place who knows. THEN, I reschedule for 1/21 the 20th rolls around and no confirmation from Ashley has been made so I call and they tell me, "oh we rescheduled for the 23rd". Which is NOT OKAY, do not try and reschedule without telling the customer who needs to take time off work to wait around for a couch that is probably never going to be delivered. It's obvious they do not care at all, look at the zero responses they attempt to make at these issues. GO SOMEONE ELSE I BEG YOU.

If i could give it -1000 stars, I would!!!I barely leave reviews but this one.... I need to write so people will be aware! I am pregnant woman and I got harassed, threatened, mistreated when I was supposed to receive my furniture on the designated day! I took a day off, waited until those guys come and when they came in, I got super scared. They all looked like they got just out of jail (Forensic files main characters). It did not stop there and usually I dont judge book by its cover, but those guys started threatening me that they cant bring furniture inside unless .... I SIGN LIABILITY FORM that if they break anything in my house or DAMAGE furniture, I AM RESPONSIBLE for it. Needless to say, I got furniture from Ashley for my master bedroom before and they were able deliver all good to the 2nd floor. In that moment there was no lamp or any other obstacle on their way. Anyway, I said I wont sign anything especially that I am liable for damage (what is this nonsense?!) They told me- they will not deliver it..... and they left..... I am in tears in my house, pregnant, calling customer service. They said- mam, of course, you dont have to sign anything, im sorry about that. Lets us offer you compensation. Next thing happens- they call and offer compensation of $100 gift card!!!!What am I going to get in furniture store for $100? I took day off, im pregnant- i lost my sleep that night, and no furniture delivered btw... its 4 days after it was supposed to be delivered. We were going to buy more stuff from Ashley as recently we decided to buy a new house- guess what.... its not happening and i wont recommend anyone to buy it from them! Im going to file a complaint with city and good that I have a friend attorney who will make it a nightmare for them. Ashley- you have to treat your customers right otherwise you lose them!!! Update: It took us another 3 weeks to get finally all stuff done: they brought furniture after 1.5 week so total delivery time - 2 weeks and some days. Chair was broken , carpet was not delivered and lamps had missing parts. Why am I laughing? I m not sure how else to respond at this stupidity.

I went in today, looking for a new chair specifically and had my eye open for cabinet, too. First off, I was yelled at by a guy sitting just inside the front door. I ignored him, because I figured he was just some idiot not associated with the store. I did manage to find a couple of chairs I might like, so I took pictures of the tags and items and decided to come back if I determined they were a good price. Then I was yelled at by the same guy as I neared the front again -- I was going to go back and look at the first item I'd seen. The guy kept on yelling, being harassing, and then I realized a store employee was nearby doing nothing while this a**hole was bothering customers. I switched direction, and went right out the door. I don't care if their stuff is cheap or expensive, good or bad quality -- if your employees don't care if the customers are harassed, you don't deserve my business. This gentleman will go to a gentleman's shop.

I recently purchased a couch from this store.,The sales woman was very pushy and tried to sell me everything in the store......... The problem lies with the poor customer service ! I needed the couch within a week they told me they had the one I wanted in stock in their warehouse but couldn't deliver on time ......... I said I would drive the 30 miles to get it , they gave me warehouse ph and told me to call a day in advance...... I started calling TWO days in advance multiple phone calls with no answer? I finally called corporate number and was told someone would return my call..........hours went by with NO call so I went to the store to speak to the manager.........Black guy never acknowledged me and handed me out to a young woman, she tried reaching warehouse with no answer either? Unreal horrible customer service!! 45 mins later in store and nobody answers phone or emails to warehouse........... F......king Joke ! This place only wants to take your money with no regard to customer service. I will NEVER buy anything here again ever It gets better........ I went to pickup L shaped couch I purchased........... There was only ONE piece not what sales lady sold me Meskerem Telahun total fucking scam !!! Don't shop here!!

We came here planning to buy a sectional sofa, we looked online and just wanted to sit on them before making a purchase. We were greeted immediately upon entry, which was nice...until we realized he was following us. He asked us 4 or 5 times if we had questions, "we are just browsing, we will come and get you if we have questions" didn't matter he just kept creeping. Without exaggeration, he followed and lurked us for 30+ minutes until we were so uncomfortable that we just left. I used to work in loss prevention and we weren't allowed to follow people to that degree even if we had observed them shoplifting first hand. Seriously the most uncomfortable experience. Never going back, and definitely never giving them my business.

We came here planning to buy a sectional sofa, we looked online and just wanted to sit on them before making a purchase. We were greeted immediately upon entry, which was nice...until we realized he was following us. He asked us 4 or 5 times if we had questions, &"we are just browsing, we will come and get you if we have questions&" didn&'t matter he just kept creeping.Without exaggeration, he followed and lurked us for 30+ minutes until we were so uncomfortable that we just left. I used to work in loss prevention and we weren&'t allowed to follow people to that degree even if we had observed them shoplifting first hand. Seriously the most uncomfortable experience. Never going back, and definitely never giving them my business.

IF YOU'RE NOT GOING TO PICK IT UP AND INSTALL IT YOURSELF, DON'T BUT IT HERE!!!! Is there anything worse than a 1 star, if so. They get it. Customer service is non-existent. My installers damaged my furniture on the day of delivery almost one month ago and today they delivered not what I was told and not at the time I was scheduled. I was told that my adjusted delivery time had been confirmed yesterday. LIES!!!! THE ABSOLUTE WORST!!! I must add that the furniture quality is less than stellar. I'm hoping to return it all. I'm not hopeful based on prior experience