Ashley HomeStore Dublin, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Just finished purchasing a couple of chairs. I had a great experience. The store is very clean and full of options. The level of customer service I received was outstanding!
Nana is a very good sales person. We are satisfied with his service. We cut 2 stars due to misleading price displayed at store. The sofa we originally wanted to buy was actually not available to be sold by itself, it needed to be sold with loveseat. However, the price listed was for the sofa only, misleading us to think we can buy the sofa only.
Excellent customer service, big inventory and clean. Good prices
This store initially provides better deal but the product lasts hardly one year when tried filling claim with GBS they specify it is not covered need to talk with store. Ashley call center is just a joke they newer pick the call and even Ashley Dublin also does not pick the call. Better to avoid purchasing at Ashley. I had purchased for almost 8k and took a warranty but neither Ashley Dublin responds or GBS which is Third party warranty does not cover the warranty. Better to avoid purchasing from Ashley Dublin and try not take warranty from GBS you will just loose the money.
I haven't received my refund since May 23, 2020 it's now June 10th, 2020! They never answer their phones! I just want my money back!!!
Not the easiest team to work with.
Worst experience of my life!!! It started out well My Boyfriend and I came to this location after difficulty with our online transaction. We already knew what we wanted, but Nana offered extra assistance and he was very funny. The transaction process was sort of long (1.5 hours) to process everything but I didn’t mind. When we returned home, we noticed that we were overcharged 10 dollars for bench and that our items were much cheaper on the website. I called the manager and she told us to come back for a price adjustment. I can’t remember her name, but she was y’all with black, shoulder length, wavy hair. We went back in today and we got a price adjustment from the manager. With all the mishaps, the great service made up for the challenges. Please check your receipts after purchasing. We were supposed to have our refund with 5 days and that was on May 22nd, it is now June 2nd. Our items arrived. Our drop off was scheduled between the hours of 3:00-7:00pm. At 9:00am got a call from the delivery drivers saying that they were 45 minutes away and asking if they can drop off our items early. They arrived and moved in all of our items. However, one of our dressers was obviously marked up. I showed the delivery driver and he said that the marks were apart of the paint. I told him that it was not a part of the paint. He then liked his shirt and tried rubbing the marks off. Our bench couldn't be taken off of the truck because it had the wrong hardware. So 2 of our 4 pieces were not useable. The driver seemed annoyed because of our questions and unsatisfactory. If I knew we would have such bad service, I would have opted to put the bed together ourselves. I refused to sign because we didn't receive all of our items, even though they made note of the hardware and scratches. I told them I wouldn't sign and one of the drivers told me that I needed to make up my mind because they had other things to drop off. They took the dresser out to the truck and I assumed they would come back in to check on everything else. My front door and screen door were wide open. After 10 minutes I went outside to check on them and they were gone. They didn't say goodbye or that they were leaving. The didn’t even come back to get the rest of the furniture. They were very unprofessional and I wish that I would have shopped elsewhere. I went to the store to complain the day of delivery and was told that I would have to keep the items that were left in my home, even though I did not sign for them and the delivery man left without taking them. Sierra told me that she would follow up with me the next day to get the other items delivered. After going home, I realized that I didn’t want anything else from their store. The next day Sierra called me to schedule delivery for the remaining items and I informed her that I wanted to cancel my order and that I would also like half if my delivery fee back. She let me know that she would have to ask about the delivery but I could get a refund form the bench and dresser. She said the refund should be in my account 2-3 days later, we’ll tomorrow is day 3 and I don’t have a refund yet. I am stuck with no items and no money. I am so upset with this company. I will be reaching out to the BBB and filing. Dispute with my bank.
my experience with Ashley is bad parlicurly with Dublin branch Customer Service is very bad. Seems there is gap between Store and their delivery department. Once we purchase the items its our headache to get the items delivered. I had 2 bad experiences first purchase my delivery got delayed and finally got after waiting more than a month. Second purchase I did in Feb 2020 so far didn't get it. and there is no one to take care of your issue. Its worst customer service. Store is good , people are nice before you do your purchase thats it after that its our headache to get the items delivered if you get your items on time you r lucky. I strongly won't recommend this store.
I ordered a kitchen table, it was delivered on Monday. Once opened, my wife and I noticed that it was damaged. We called the same day, TWICE! Left messages, the following day. I got a hold of a customer service rep. She filed a claim. I was suppose to receive a phone call back and here we are three days later. Long story short, I spoke to a supervisor. And they wouldn’t replace my item, all they offered was a credit of 42.00. We spent 700.00 on a table and it’s damaged, and all we wanted was for the table top to be replaced. I’m livid
Great service all around! No pressure to buy but very helpful and knowledgeable and gave us a great price!
IF YOU'RE NOT GOING TO PICK IT UP AND INSTALL IT YOURSELF, DON'T BUT IT HERE!!!! Is there anything worse than a 1 star, if so. They get it. Customer service is non-existent. My installers damaged my furniture on the day of delivery almost one month ago and today they delivered not what I was told and not at the time I was scheduled. I was told that my adjusted delivery time had been confirmed yesterday. LIES!!!! THE ABSOLUTE WORST!!! I must add that the furniture quality is less than stellar. I'm hoping to return it all. I'm not hopeful based on prior experience