Ashley Dublin, CA 94568

Ashley Dublin, CA


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

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Customer Reviews
3.6 Star Star Star Star
(740 reviews)
Star
Tomi Ford 5/19/22

Worst furniture buying experience of my life! New mattress was delivered yet the techs did not know how to connect it and it was missing brackets to hold split king pieces together. Manager was friendly while we were purchasing but when we had to make multiple trips back to the store for resolution, he acted like he did not know who we were or what our issue was……and left the floor so he did not have to deal with us. We purchased an entire bedroom set and mattress in January 2022 and delivery was just completed in May 2022. While there were delivery issues related to COVID, we are not complaining about these. I will never use Ashley again to purchase furniture, they never fixed our bed, my brother finally was able to get missing brackets from Sealy and finish installation. The sight of the manager running to the back room should have been my clue, they were not willing to assist us with proper bed delivery.

Star Star Star
Mike McLaughlin 5/17/22

We're in the market for a new living room sofa and this was our third stop after Living spaces-Manteca and Macys-Pleasanton. Prices and selection was ok, but nothing grabbed our attention.

Star
PJ Money business 5/16/22

Ashley's in Dublin have the worst customer services I have ever experienced. I went in to the Dublin and was greeted by Bill a transfer from Concord Ashley Store. He was not very pleasant and spoke very dry and unconcerned. He walked us to the back of the store, and rather than assisting us he pointed across the room and told us when we find something of interest we could walk back to the front of the store and let him know, what we had found. Not at anytime did he come to check on us. He sat at the front of the store with his back turned at facing the front door. Moving forward I had to walk the store to find help, one older gentleman did give us some assistant. I eventually had to find another sales associate, I believe his name was Ken or Kevin a older Asian gentlemen. he stated out helping, but a couple that had left the store came back walked over and rather than him telling them I'm with another client and will help you later or calling for help. Kevin/Ken walked us to the counter and requested that another associate an African American gentlemen call to get my credit information, the African American associate was not very pleased and expressed this to Ken/Kevin that he had a habit of pushing his job onto others. Kevin/Ken pointed across the floor and state that the other clients had returned and had a big order. I was very insulted it should not matter how big or small the order is, all client's should be treated the same, with respect. Kevin/Ken walked away and left me and my family member standing there. At this point the current sales associate did not have a clue on how to utilize my credit account, which was through Ashley's, I explained that Bill was the person who helped me obtain the account in March of 22. When the associated requested Bill's help, Bill was very bitter, and refused to help, Bill stated, I quote, " How do you expect me to remember every customer I help, you need to figure it out." Bill turned and walked away, mumbling under his breathe, please keep in mind he was the original associate that I stared with. Because the associate and the in store customer service ladies could figure out how to pull my credit account to order the furniture , they implied that perhaps I was mistaken and never had an account , they actually stared ignoring me. I was so embarrassed. I went into my email, and pulled up the account information and the account number, that showed I had a valid account with a substantial amount of credit to make the purchase. I felt obligated to do this because the African American Associate kept implying to another associate, I quote, " This young lady claims to have an account, that I can't locate". Once again I felt humiliated and embarrassed. Finally the customer service lady, said oh yes, I see the account is valid, but she has to go back to Concord, because for some reason this particular finance company will only allow you to order at the original store you opened the account at. I knew that was not true, they should have admitted they just didn't know how to proceed or just call the credit card company to get help. I phoned the credit card company this morning as as figured they all lied, they simply needed to call the customer service for assistance on how to pull the credit information. Did I mentioned I had to flag Kevin/Ken down to get the order numbers on the furniture, he was not particular even then, because he had to leave the customers with the big purchase. All three associated walked away, not saying thank you for waiting 2 hrs. in this store although we could not help you. The associates are always very dry, never smile, and appear to be unhappy working for this company. Being unhappy with your place of employment is not an excuse to pass that onto customers. I will never recommend anyone to Dublin Ashley's, one reason that I came back to that location was to support Bill, not sure what has happen to make him so unpleasant, at the Concord location he was always pleas

Star
Ahmad Rahimi 5/10/22

Very worst customer serviceThey lie about everything to us. Myself and my wife we went to buy a furniture from Dublin store The person by the name of David who sold us the furniture he Basically lie about everything to us. He put the Wrong information on the Computer we received the furniture while we were waiting almost one month Finally after one month we received our furniture but it's was a Completely wrong furniture so I have to send it back to them. After another 3 weeks I we finally received the right furniture the I purchase for . So it's been 2 months since I Purchase my furniture Iwe still waiting for our Dining table to Deliver. But when I called they are customer service they lie to me and given me the wrong update about my Dining table delivery. It's been 2 months they given us to much stress. I won't recommend anyone to go to the Dublin Ashley Furniture store buy any things from them . They funny things whenever I go inside the store asked about the manager they lie to me saying the manager is not available. Hopefully any one else doesn't get this worst experience with them .

Star Star Star Star Star
Sona Dhaliwal 5/3/22

Star
Vladimir Uzelac 4/30/22

Sofa got ripped shortly after purchase. Not my fault - see the pictures - the fabric ripped at the seams. The Protection plan I purchased denied the claim. Online support didn't provide any help. Calling store didn't help. Email customer support was spending time with me i don't even know why - they didn't offer any help at the end

Star
Mugdha Athavale 4/29/22

Felt judged by a rude sales rep. We have been Ashley customers for long but never returning!

Star Star Star Star Star
Karen Moore 4/28/22

Star Star Star Star Star
Mai Garcia 4/14/22

Had a very good experience on this store. Apart from their good furnitures, the sales rep named Jake & the store manager, Kenneth were the most kind & easy to work with. They will work with you within your budget. Will definitely recommend this place !

Star Star Star Star Star
Egbembah Enow 4/14/22

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