Ashley Dublin, CA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Bought a recliner at a very good price. Delivery was free.
Angel was great and patient with me. Did not rush me. While the other salesmen/ women stood at the front door like hawks. Angel had a calm presence
The savings is not worth the headache. Several pieces were either delayed (even thought the salesperson said they were in stock) or they came damaged. In the past year since we ordered our furniture, we have had five different technician visits and waiting for our sixth one next month. We have had parts incorrectly ordered multiple times and each time they don't order it correctly, they have to send a technician out to inspect the part. One technician left in the middle of a repair and didn't come back, another one broke a chair and didn't say anything and left us to discover the problem, and the supposed technician manager talked about how great he was and his repair to our drawer didn't work and he didn't order one part correctly and didn't even order another part at all. And each time someone messes up, you have to go through a painful process of trying to get ahold of someone at Ashley, for them to find your order again, and then for them to schedule another technician.
I've made several purchases from Ashley furniture and this last time was awful. I placed my order months ago and have yet to receive my furniture. I understand COVID-19 has impacted daily functions however, I find it irresponsible to accept someone's money for products they cannot deliver/provide and lie about having it in a few weeks.
Worst customer service ever. Will never buy again.
It’s an unscrupulous business. I’ve ordered a sofa with 3 little tables from them 6 months ago. They delivered sofa as expected and asked to wait for several weeks for the tables. After 3 months in I came over the place (because they never answer the phone) and the customer service person pretended to check something and told me the tables will be delivered next week. They didn’t. I came over again and the story repeated. I came over the third time and asked for refund. Same customer service person pretended the refund is done and I’ll see it in 3 business days. I didn’t see the refund either.
I purchased furniture from Ashley's Furniture along with the there premium protection plan and when I purchased my furniture I paid in full with cash. The first time I called the protection plan about a stain I had on my sofa I was told that the plan didn't cover that even though the plan clearly states that it covers stains, so I called a carpet cleaning company and they came out and cleaned my sofa. I went into the store a few weeks ago looking for something and while I was there I asked the sales associate about the pillows and cushion on the sofa because they were beginning to go flat, she informed that that my protection plan would replace the pillows and cushion for one time and I needed to call the protection plan company and make sure I have my original invoice, I thank her and left the store. When I called the protection plan company I was told again that was covered under my plan, I have found out through this whole situation that Ashley's Furniture is not the company that they claim to be and the protection plan that they offer customers is not what they claim to be. I have paid for something that doesn't work and when I called there customer relations number to find out how I could just order new pillows and cushion for my sofa the Representative told me I needed to give her a serial number which could be found on either the cushion or on the bottom of the sofa. I have never experience such a rude and unprofessional company in my life from Ashley's customer relations to the employee’s and managers in the store. A very dissatisfied customer will never purchase anything else from that company nor will I ever recommend they store to anyone I know.
Purchased new furniture..So far No delivery on friday. Late calling us. Rescheduled for Saturday and then they were late for the Saturday appointment also very disappointed at Ashley and who they have delivering their furniture this would probably keep me from going back and getting anything else from Ashley