Ashley HomeStore Dublin, CA

Ashley HomeStore Dublin, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
4.3 Star Star Star Star Star
(282 reviews)
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We preciously went to another Ashley Furniture and about six sales people were sitting on furniture and never greeted us. TOTALLY different experience here, the saleswoman and manager were helpful, attentive and helped us find exactly what we were looking for! We found several pieces for our home from furniture to decor for amazing prices! I highly recommend this location!

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My husband and I came in today to look for a couch and there was so many options to choose from!! We found the perfect couch for us, and we came in during an awesome sale. Abby was helping us throughout the process and answered all of our questions and made the experience really nice. Thanks!!

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Ashley has quality furniture but the selling factor is the warm reception you get from the staff. Thomas Wells is very professional, and genuinely caring and tried to understand my home furnishing needs. I never felt like he was pushing for a sale. He exemplifies excellent customer experience .

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I accompanied a friend of mine to Ashley Furniture, in Dublin, CA, to purchase furniture for her new home. Sales Rep, David, and Manager, Terry, made our experience so enjoyable and painless. Both David and Terry spent time with us helping to pick out furniture, explaining the durability and functionality of the pieces we were purchasing, and we had such an awesome time working with them both. Every Sales Rep in the store was pleasant and engaging. We spent time there trying out mattresses and furniture, and both Terry and David were very knowledgeable about the inventory they sold. We laughed and had an amazing time with them. I will be returning to the Dublin store to work with them for my furniture needs as well. They provided the best Customer service I have experienced in quite some time.

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Star

Updated Review: BE FOREWARNED: please learn from my experience: Ashley has: The worst quality furniture The worst delivery service. The worst warranty service. The worst representatives. The worst service, over 40 minutes wait. Unless you are sleeping on bare floor with no other choice, avoid this terrible/ horrible company. I wish I could give them ZERO stars. They pass you from one representative to another not taking any responsibility for their terrible products. Each time had to wait over 40 minutes to talk to someone. This is a follow-up from my initial review: Be careful buying this brand of chairs (or anything else) from Ashley. The ones we saw at store had solid bottoms, but the ones delivered to our house has bands instead (see picture attached). These chairs are VERY uncomfortable and when sitting on them it feels like sitting on the bathroom because the middle gies way and feels empty. Also the fabric is bad and folds. The technician who came to our house lied to us and promised they would send us the correct seats with solid bottoms. He even asked when we would be home and the best time. When we called Ashley, they told us, he had put in the report, that everything was okay with no problem (Lie). Then the same tech and his supervisor came to our house and promised to take care of the problems, so far, nothing has been done (Jan 8, 2020) Terrible horrible company

Star

Make yourself a gift of never shopping at Ashley HomeStore, Dublin for sure. Doubt that other locations are any better. Their furniture design and materials are ok, nothing astonishing though. However, their assembly, delivery, communication style, and corporate culture are atrocious. I second what other reviewers had already mentioned. Furniture arrives wobbly, chipped or otherwise damaged, not on time. The last one is only a slight understatement. Although, I did experience something profoundly unique to Ashley. Never have I seen a retailer with a roughly double price difference between online and brick-and-mortar stores. If you will wrongly decide to try this place, double-check their web site first. Prices will be better. In-store promotions are phony. Additionally, no other company has ever failed to deliver on time and then tried to deliver at 10:41 pm to me. It seems like, a unique element of Ashley logistical strategy is 79 minutes before midnight delivery. Interestingly enough, no Ashley employee, I spoke with at least 5 of them afterward, was surprised by this. Moreover, two douche in-store sales managers laughed in my face when they heard about it. In my opinion, Ashley is especially great at making commitments. They can promise to check with a store manager, who is on vacation. Callback from the same store manager. They will give you a personal assurance that delivery will happen within the next 3 days, only to later call and suggest 9 days, making a note that 3 days was never a thing. I could only speculate, but my assessment is that Ashley is one of a few corporations that would not send you a survey, neither they would ask you to stay on the line to measure the NPS. Mostly, because they know they suck. Suck big times. You can feel it in every conversation. Employees understand that they sell a red herring and they are ashamed, but just try to adopt. Unfortunately, because they do not have many ways to adopt they would lie, play stupid or be rude. Kudos to Ashley's marketing team they did a good job of "achieving" that "A+" rating on BBB. Albeit, it does not take into account that three dissatisfied customers, who have been waiting for their furniture or fixes to the furniture for 4-6 weeks, would meet at Ashley HomeStore Dublin on the holiday season. Imagine the odds of that. BBB rating is yet another record set by Ashley. I would call it, a high score of the discrepancy. I have been waiting for my furniture for 4 weeks now, but somehow confident that Ashley would be able to do "better" than that.

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Star

I left the below review right after I purchased the couches. However once the couches were delivered I felt as if they actually didn’t have the customer in mind. We bought the couches without seeing them and when they arrived they were not the color that was described online. We gave it a week and I still just didn’t like the color. I expressed my concern to Abby and she told me to come in to talk about it and maybe they could help me out. She couldn’t meet that day and I had a few things the next few days....I ended up coming in one week later and they completely refused to help or work with me. I left feeling so frustrated and like I had no options. There is no point in getting a good deal/discount, if the couches aren’t as they described and the store doesn’t care whether you are satisfied. Abby was wonderful. They matched our price from the website and even gave a discount from there! Friendly, clean, professional.

Star

We were out there to get a couch and recliner. The folks out there on that day were not the best and we're trying to be pushy and not really of much help with helping us find what we needed. Joe was the name of the person who was supposed to be helping us, but it was primarily because of him we decided to go elsewhere and I'm glad we did. I read some good reviews of this store, but I'm surprised at how they behaved when we were out there. Although this is walking distance from my home, I'd avoid this place for my future needs as well.

Star

Horrible customer service!!! Drove all the way to Dublin from Fremont to purchase a couch i really like online based on information about a 50% off sale given to me by their telephone customer service rep. Only to find out that they mark up their items 50%!!! My sales rep Sahar was rude extremely rude and made the entire process super uncomfortable, did not bother explaining any of the paperwork she was demanding I sign and was bothered when I asked any questions. Their customer service line was much more pleasant but useless none the less. I will NEVER shop here again and discourage anyone from giving them new business. Also, I had images that show their pricing practices but was not able to.load them because google directs me.to maps when I try to load images. Wouldn't be surprised Ashley's has their page set up this way.

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Many home goods here from furniture to items of decor. They have used good sense of color throughout the store you a greeted and made to feel welcome. A large store with lots to see.of course they offer decorator services. Prices seem more reasonable then some of the other similar stores. Some item available on line, double check pricing

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The staff is warm and friendly from the moment you enter the store. I've been particularly impressed with Sierra who is so sharp and went over and above to help us achieve our desired outcome

Star

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Star

Multiple issues with this company and store. One of the managers which we interacted with on our purchase day made us feel extremely awkward and was unprofessional, however we still ordered because the associate which helped us was nice and listened well. After that, the company messed up the delivery and admitted that it was their fault, not ours (since as a customer, you have to confirm a few times). After this, they refused to give any free or discounted delivery even after the item was delayed over a week. We got offered a measly 50$ gift card. As for being a first time buyer from this company, I have no idea what is that cheap in a furniture store. I asked about items this cheap and the person answering said "I don't know" when I called to see if there was a solution other than the gift card and they also told me that the card cannot be applied to certain things and that there is no other solution. I have no idea if I like their items, quality, and I defiantly despise their customer service. This entire experience tainted my view of this company and their greed. I will never shop again with this company and I suggest others be wary as they care more about a 1 time purchase of less than 300$ more than retaining customers. You will most likely be treated like garbage after they have taken your money if you are unfortunate enough to encounter a problem.

Star

Had a horrible experience buying from this place. Try calling their customer service number and see how long they make you wait.

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Star

Bad furniture, bad mattresses, bad customer service

Star Star

We ordered a sofa, love seat and chair after visiting the store and the day of purchase everything was great. We decided to cancel the love seat before it was delivered and its been going on 3 months and I am still awaiting a refund. They've said 2 checks were mailed to my address, but they never arrived. Now I had asked for the check to be mailed to the store for pick up and I am still without a refund. I am hopeful to someday receive a refund, but we are going on 3 months now.. and no one calls to follow up. All I have to say is good luck if you ever cancel an item

Star

Ashley was great during the sales process, gave great discounts and add-ons. However, the customer experience after sales during the delivery phase is extremely poor. They make tons of mistake during dispatch, never properly resolve the issues when you follow up in person at the store. They have absolutely the worst customer service over the phone who can’t properly resolve anything as well. The whole customer service keeps going in circle between reps at the store and the back office. The whole customer service is a joke with them!

Star

Worst customer service I ever experienced . We saw product online it was low we said them to price match and manger terry and seller Abby is worst ever sales person ever we had . They said upfront we are not telling true price is not low. He said to Abby don’t match what if you seeing price online still he is denying how come. This is the way you serve clients . You laugh at clients even thought they are true . I believe nobody ever should go there store specific Dublin store . She make us wait 1 hour for ordering in meanwhile product was out of stock in online too . They are recessim .

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