Ashley Store El Cajon, CA

The quality and selection was excellent. the customer service was thoughtful and incredibly helpful. Prices were very reasonable.

Clean and well organized, service was friendly and professional. Delivery was onetime and they were professional and careful.

I received excellent service from Andres and Robert here at the El Cajon Store. I will certainly come back for my next piece of Furniture

If I could, I’d give this -5 stars I’ve purchased multiple pieces of furniture for Mor Furniture 4 Less here in El Cajon. My wife and I found a couch that we both liked and would fit in our space. I made sure I Collected the measurements of the couch to confirm that it would fit through our front door. When I came home, I made sure that my dimensions on my door were correct. We purchased the couch and had to schedule delivery that I took the day off for is the delivery window was pretty wide. Once the delivery driver from DHL arrived as more furniture uses a third-party delivery he explained that he didn’t think it was going to fit, saying that he was going to try the window. I told him that it would not fit through the window as that’s not what I measured, for. He chose to not listen to me, and they attempted to shove it through my window. It did not fit obviously. When I explained that I measured for the front door, the delivery driver started cursing at me in Spanish and then said then you do it. I told him it was not my job to deliver the couch just explaining that I had measured for the entryway of my home and confirmed that that was where the couch would fit through. He continued arguing with me having me hold the couch while he took a picture saying that he tried to fit it through the door when he didn’t. When they decided that it wasn’t going to fit through the window, he said he would contact more furniture and explain that it was going to be a failed delivery. I explained to him that he did not try to go through the doorway. He continued to try and argue with me. I started collecting the cushions that I brought up for them and placed them that side for him, where he continue trying to argue. Extremely poor customer service not just from DHL, but it definitely reflects on more furniture as that’s who they’re choosing as their third-party delivery. I definitely will not be purchasing from Mor furniture again.

Dally was an absolute sweetheart! She helped us out quickly and got what we wanted at a good price:)

Dally was wonderful, detailed and very easy to work with

The quality and pricing were good, but I chose a creamy color and received light gray instead, so I declined the order. Unfortunately, my financing for a subsequent purchase was rejected because they didn't notify the credit institution of the cancellation on time.

I PURCHASED A SOFA TONIGHT FROM DALLY AND SHE WAS FABULOUS HIGHLY RECOMMEND YOU COME VISIT ASHLEY IN EL CAJON.

Dally Cardenas was very sweet and attentive to our needs. She was very patient with us and took her time to show us the information that we needed. We had a pleasant experience with shopping here.

(Translated by Google) Dally helped us choose a very nice sofa. My wife said, "Thank you, Dally and Faisal." Happy and thank you. (Original) DALLY LOS ATENDIO NOS AYUDO A SEKECCIONAR UN SOFA MUY BONITO MI ESPOSA Gracias Dally n Faisal FELIZ GRACIAS

Thank You Dally Cardenas , for the amazing customer service!! Patience and very helpful!!! Thank You so much!

Andres SantaCruz. Was the first person I met as I walked, knowing what I wanted. I paid in cash. I did not want the coverage For the sofa but Andres insisted as it’s a new extended furniture protection. I was skeptical as I’ve had this protection plan in the past, and it wasn’t accessible when Needed. But Andres made an offer. I could not walk away from so thank you For hearing me and providing great service more than likely, I’ll be coming back to buy furniture.

(Translated by Google) Very happy with Daily's customer service, I was satisfied with their time and my purchase was great, I highly recommend them 😁👍 (Original) Muy contenta con su atención al cliente de daily quede satisfecha con su tiempo y mi compra súper la recomiendo 😁👍

This place is great! Dally really took care of us! Highly recommend to anyone looking for furniture!

Don’t be deceived by that place, They will be very nice to you. Great customer service when you are there to spend your money. But after that, if you need to reach for their customer service, it’s gonna be nightmare. I had a couple orders from them recently for over 5000, First order, I received two damaged chest drawer, we had to spend long time on phone with their customer service and it took them over two weeks to replace them, And the deal was they will bring the two chest drawers without the boxes just to make sure when it’s delivered there is no damages on them so I assume those two pieces were checked at the warehouse and they had to make sure it’s in a good condition, But when they drop them in my garage, I immediately was able to spot damage in one of chest drawer, and the delivery guy took a picture of it, and he talked to his boss and again we have to go through all the hassle Of dealing with customer service And spend a lot of time on phone calls and a very long time till you get technician come over pick up the furniture and replace it. Also on the same date when they drop the new chest drawer, they also deliver TV stand, which unfortunately was scratched. There was like oil stain on it and one of the doors doesn’t get closed. I called the store and I talked to Robert the sales manager, and I after explained everything for him all what he was able to help with is to provide me with customer service Phone number, very disappointed. for Ashley, Customers are only a dollar amount as soon as you pay you cross the door your dollar value is zero. I would not recommend Ashley for friends or family members.

Dally was super helpful and kind she was really patient definitely looking for her next time

(Translated by Google) Dally is a very nice person and was very patient with me in choosing exactly the living room set I wanted. When she gave me the price, she even offered us discounts. I'm very happy with my living room set and especially with her kindness. (Original) Dally es una persona muy agradable y fue muy paciente conmigo para escoger exactamente el juego de sala qué quería y cuando me dio el precio nos ayudó con descuentos. Me voy muy contenta con mi juego de sala y sobretodo con su amabilidad

We entered knowing exactly which bed frame we wanted. Dally approached us and helped decide on the right mattress. She also ensured we got the best deal and saved us close to $1,000. Look for Dally when coming to the El Cajon location. She’ll save you a load of money!

I came in Ashley’s and was looking for a bed set and this lady name Dally helped me out 💜 she was so sweet very nice and was showing me all the items that where reasonable prices she made sure I walked out with something I like and affordable not to mention she even had someone deliver and put my whole bed set up for a good price 😍😍 If you ladies are interested in Ashley’s ask for Dally she will hook you up 😉 I’m very satisfied 💯

Dally was sweet and amazing she helped me pick up a nice set for my new apartment friendly and patient and the experience was smooth and great thanks Dally and David for your understanding and patience.

Bought a $2,000 couch from there and I was told it was on back order and will arrive in a month at time of purchase. Okay, no problem. I was already informed and aware. However, when they delivered my couch there were pieces missing, like the chaises on both ends of the couch. Even the delivery drivers knew it was missing because they asked me if I still wanted it and they are a third party service and only deliver what they put in the truck. Also, we paid for the white glove treatment which was an extra $300 for guys that don’t even work for Ashley’s to set it up. When I called Ashley’s they told me that the other parts to the couch is still on back order and I will receive it in another month. It would have been nice for them to disclose that information before I bought the couch or before they delivered it. So now I have half a couch for another month. Do not go here and deal with this overpriced furniture store. Unprofessional and such a rip off Update: 03/03/26 This issue still hasn’t been resolved. Ashley reached out and stated that there was two pieces in the delivery truck. However, the second part to the couch wasn’t labeled therefore the “white glove service” didn’t have a serial number, so they weren’t aware it was together. Also, now they are stating that we bought a discontinued couch, so they have to find it in a warehouse, and we’ll receive our couch in another month AND they don’t know the condition it will be in. WE PAID UP FRONT FOR A BRAND NEW COUCH!! This is how they treat their customers once they have their money!! This is so frustrating and stressful to deal with a big company.

I was very pleased with my first time experience at Ashley's furniture.not only were they very courteous and easy to work with we went with our two little girls and everyone knows how that can be they were jumping all over beds and what not and the staff there were very kind and patient with us.5 star's to the the staff at Ashley's furniture 🤝

Dally was amazing helped me with the midnight madness sectional she had great customer service and helped me above and beyond thank you so much I will be coming back!!

(Translated by Google) Dally was excellent in every way. She helped us choose the right mattress for us. We had many questions, and she patiently and clearly explained everything. She's truly a wonderful person. Don't hesitate to contact her whenever you need anything; I'm sure she'll be your best choice. (Original) Dally,, fue excelente en todos los aspectos, nos ayudó a seleccionar el colchón indicado para nosotros, teníamos muchas dudas y logró explicarnos y con mucha paciencia y claramente sobre todos los detalles es realmente una excelente persona no dudes en contarla cada vez que necesites algo estoy seguro que será tu mejor opción

Came in looking for a recliner chair and Dally helped us out. We had a very great experience with her as she helped us navigate the store.

Darrell helped me find just what I wanted and more, he was knowledgeable with the merchandise, and very patient,

Dally fast and easy purchase! Customer service was amazing! Very friendly! She deserves employee of the year!

Bryson was so helpful and answered all our questions

Great selection of furniture at very fair prices. Best of all, a super friendly and professional sales staff.

My wife and I were helped by Dally today on our search for a new sofa and loveseat. Dally was very helpful and nice. She even worked with Tom her manager to get us a very fair price. Looking forward to seeing our new furniture in our home

Dally is so sweet and took care of us, great customer service and helped get us the best prices.

Thank you Dally for your assistance in buying our furnitures. It was a pleasant experience

Darrell gave my daughter and I excellent service! We walked in showing a photo of the couch we wanted and he instantly came to our attention showing all the specs. He gave us a great deal and was very informative throughout the process. In and out in 40 minutes, very easy!

Very knowledgeable and great customer service.

The store was nice and well lite. Easy to navigate around. They had what I was looking for at the price I wanted. I was happy with the customer service until I got home and read what the what the protection plan I was told about and purchased. I was told that if I did not use it in the 5 years that I would get my money back. He showed me what it covered and I decided to get it. I even asked him to confirm that it was my money back and he said yes. In reality, if I don't use it in the 5 years of the plan I don't get my money back, instead I get a coupon towards new furniture. It also has restrictions on what I can get as well. If I had known this I would not have paid for it. I feel lied to and deceived by the salesman to increase the price I was paying. This would have been a 5 star if I was told the truth about this so called money back coverage plan.

Ashley furniture never disappoints! Dally was great at helping figure out exactly what couch fit my home and needs. Dave explained their nex-gen fabrics in a way that really made sense. They price matched with online and I can’t wait to get my new couch!

Dally was wonderful and patient

DALLY WAS THE MOST PATIENT AND KNOWLEDGEABLE....NOT PUSH , AND I APPRECIATE THAT. THANK YOU DALLY I WILL COME BACK WHEN ITS TIME TO BUY MY LIVING ROOM SET.

The guys and women that helped me at the El Cajon Ashley Furniture were very nice and very helpful. I will definitely be back when its time to purchase my bedroom set.

I wish I was good with names cause the person who assisted me was so welcoming and knowledgeable. I felt at ease with him and he really listened to what I needed and didn’t get bothered by my number of inquiries i had given him. He was nice and respectful

Super sweet salesperson. Enjoyed talking with him.

Yazmin helped us with a warm smile, story and feeling at home through every step of our options, purchase and walking us through the protection plan. We were unfamiliar with Ashley’s furniture items and glad she took the time to explain, won’t be going back to Jerome’s furniture or Bobs Discount with their pushy sales tactics and inferior furniture. Great work Ashley’s furniture in El Cajon, CA. A step above the rest! Very happy with our purchase and look forward to future visits.

Bryson got me all taken care of. I bought a bedroom set and came back a week later and bought a couch through him. Great salesman

Lack of follow through with follow up telephone calls to reschedule delivery date by salesperson Bryson Hill, unable to call the store on the telephone repeated calls no answer, transferred to the call center who was unable to solve my delivery date request and unable to contact the store, white glove service left our two chairs with missing bolts.

Everyone has been nice. I haven’t received my furniture yet. So I can’t give 5 stars till the furniture arrives

Dally was very friendly and helpful. Thank you Ashley and Dally.

(Translated by Google) Dally answered all my questions very patiently and helped me a lot. Thank you for your great service. I will definitely return; she is very kind and does excellent work. (Original) Dally contestó todas mis preguntas con mucha paciencia y me ayudó ,gracias a su gran servicio Volveré a regresar ella es muy amable y excelente trabajo

(Translated by Google) Dalla treated us with great patience and respect, explaining everything about our purchase in detail. We got excellent prices and a very positive experience. We highly recommend them. (Original) Dalla nos trato con mucha paciencia y respeto y nos explico detalladamente todo con relación a nuestra compra, tuvimos muy buenos precios y una muy buena experiencia. Lo recomendamos ampliamente

Yasmin and David are amazing they are super helpful super attentive definitely recommend!!

Just left this location, utterly disappointed. I came in right behind another couple. No greeting, no help, not a single word from a single salesman the entire 20-30 mins I was in the store. Even upon leaving there was a salesman sitting on the couch texting. Mind you, I came in with cash to purchase the couch and headboard I want. I called the mission valley location while I was in store and they have it there. I’m headed to that location to give the my business. I would post the video but google only allows photos.

Dally was very friendly and very helpful with helping us with our purchases

Dally, was amazing! Such great customer service. Very informative and helpful.

Dally was very helpful, courteous, and I think you should give her a raise.

Dally was great!

Dally was amazing. She was friendly, professional, and very helpful with the purchase of our sectional sofa . She was also helpful with thoughts for additional furniture for our living room.

Dally was very nice and helpful. I found my perfect chair

(Translated by Google) Dally, thank you so much. She's a very hard worker and has been my blessing since 2019. Ask for her. Thank you. (Original) DALLY GRACIAS MUY UNA TRABAJADORA ES MI BENDEDORA DESDE 2019 PREGUNTE POR ELLA GRACIAS

Great experience! Good selection! Helpful staff! Dally was amazing and went above and beyond to help us find the right sofa.

Daly

Dally Cardenas was very nice to work with and extremely helpful. We were very pleased with our experience.

Dally provided us with excellent assistance. If you need anything from Ashley's go see her.

Wish I could say I had a good experience. This was my third furniture store of the day. I expected the usual showing me where things were and letting me look. Nope I was run around the store and given very little time to look at couches. Given life advice to go to school to make more money. Then rep started talking about husbands government job and how it’s unfair he gets same retirement as people who made $40,000 because he had two degrees. She’s sure the current government is doing something to fix this. I can’t help but think she thought I was much younger than I am because she told me to go to school. I’m thinking this played a role in how she treated me. She took my information to send me couch I looked at today. I never got the email. Which is fine I do not want to do business with this location. I will be purchasing my couch online or at another location.

Dally is the absolute best!

I love there service very personal and professional and friendly , they helped me with all my needs , can’t wait for my beautiful furniture to be delivered .

Very personable team that makes sure you get what you want. Very happy with them following up with me.

Dally was amazing help! Thanks so much.

Robert Dennis at the El Cajon Ashley Home-store was great. Professional, courteous and patient, as we didn’t really know what configuration or material we wanted. I give him an A+

Dally was great and got us an amazing deal on a sofa. We will be back again when it’s time for our next furniture purchase! Thanks again, Dally!

Great customer service, and selection was awesome. No pressure or complaints any time during the decision and purchase process

Customer friendly Professional They did a price match on a mattress bundle that I saw online. Thank you

My rug was supposed to be delivered today (12/29), so I called to get the eta. The wonderful agent I spoke with said the delivery is scheduled for February 9th. I will be visiting the store tomorrow. UPDATE 1/6: We called and were told that the ottoman was delayed and wouldn't be arriving with the couch. We tried to cancel the order in the store and were provided a number to contact. We cancelled and we're told a confirmation email would be sent to us shortly. Two days later we got a call from the wherehouse telling us the ottoman was delayed and asking if we wanted to wait until it was available before having the couch delivered. The caller was notified of the order cancelation, and she stated it had not been posted. She also stated that she would cancel the order on her end, and we should get an email notification or a call from a representative soon. No one called, so we again called to make sue the order was cancelled. We were told the order was cancelled, but the email confirmation has not been sent yet because there were many other cancelations in front of ours. The rep then offered a discount on the price, which we declined. The rep said that once our cancelations was processed, we would be notified. Stay tuned....

Very easy and Darrell was great to work with very patient with me if you go there work with him, very knowledgeable and will explain the process and the promotions Ashley are offering.

Dally was super awesome and answered all of our questions. We left happy and with a new table

We had a great experience with Dally helping us find the perfect small sofa table to go in our family room.

Dally was a very professional and excellent customer service.

Yasmin was very helpful and patient with me and my husband. It was a pleasure doing business with her.

(Translated by Google) Daliy is very happy with the very kind service, thank you very much. (Original) Daliy muy contenta con la atención muy amable muchas gracias

My rep was Darrel Colson. He was up most professional and personable! He was also very knowledgeable on the product that’s fits with my comfortability and budget. He Made furniture shopping extremely easy and convenient!! I will be back!!. Sending all my referrals!

These guys along with Acima leasing straight ripped me off for a table with 4 chairs and a comforter I never received. I do not recommend these clowns at all. This is amateur white collar theft hoping you turn the other way and forget it.

Shout out to my girl Dally she was extremely helpful and attentive to our needs. She took the time to understand exactly what we were looking for and made sure to accommodate us. She was also very honest about pricing and even matched the lower prices we found online. Excellent customer service!

Yasmin was so very helpful and patient with me. She didn’t rush me and explained everything that I had questions about. She was so great that I came back to the store twice. I had to let everything sink in. My purchase was wonderful.

This is by far the worst customer service experience I have ever had. Ashley Furniture promised in-store that my full bedroom set would be delivered on December 9th. That promise is the only reason I made the purchase. They specifically told me to empty my room before delivery. I trusted them — and that was a huge mistake. On December 9th, they showed up with only HALF of my bedroom. No bed. No nightstand. Nothing was complete. Because of their instructions, I was forced to sleep on the floor, with my room completely empty and unusable. Since then, I have called countless times. Every call means 40–50 minutes on hold, just to be told “we will fix it” — and nothing ever gets fixed. I was promised multiple times that a supervisor would call me back. That never happened. Not once. I still do not have the rest of my bedroom, and I have important events and visitors coming, yet my room is a complete mess because of Ashley’s failure and lies. They show zero care for their customers after taking your money. No solutions. No accountability. No communication. Just broken promises and wasted time. If you are considering buying furniture from Ashley — don’t. They will promise you everything at the store, and once they have your money, you are completely on your own. This experience has been stressful, embarrassing, and unacceptable.

Faisal was very helpful and efficient. He showed me the items that I had come in to view and gave me all information about price, sale price and delivery.

Great service! Dally was knowledgeable and attentive. She is definitely an asset to Ashley furniture store. Can’t wait to received the items I purchased. ⭐️⭐️⭐️⭐️⭐️

Dally was amazing, professional and she took her time to show everything that we needed today. I really appreciate you Dally. I will recommend this Ashley store to family and friends.

Dally was very helpful!! Thank you

Dally was amazing and very helpful. Thank you for your patience and support. Definitely will recommend her 🤩

(Translated by Google) Excellent service and customer care. Highly recommended for buying furniture. (Original) Excelente trato y servicio. Muy recomendable el lugar para comprar muebles.

Very helpful got good deals

Thank you for your great delivery and nice staff 👍

Yasmin is the best thank you so much .she is very nice to work with us

I Have To Ashly And Yasmin Are The Best

Nice and easy purchase

Manager was a great help.

Purchased a new couch today and couldn’t be happier! When you come in, ask for Dally. She was helpful and kind and was patient with my partner and I throughout the whole process. She doesn’t do pushy sales, she really wants what’s best for you. Now I can’t wait to enjoy my reclining sectional!

(Translated by Google) It was a great experience; I got what I wanted at the lowest prices. (Original) كانت تجربة رائعة حصلت على ما أريد باقل الاسعار

Thank you, Dally for helping me find the perfect items, I needed for my home. We appreciate all of your help!

Dally helped us out and she was very nice to work with.

While the staff was amazing at helping me with my purchase in store, problems arose after delivery. My card with Synchrony got charged twice for the same items. I disputed this with the ashley card issuer and my case was closed and denied. I have redisputed the charges but I will NEVER shop with Ashley or use their card again. This has been a headache. 01/14/26 Update: I emailed them all the documents almost a month ago at the email address they provided in response to the first part of this review. I disputed with synchrony again, synchrony denied it because ashley is denying it. NEVER GET THIS STORES CARD YOU WILL BE STUCK WITH A 3000 PLUSE DUPLICATE CHARGE CHARGE AND EXPECTED TO PAY.

The delivery and sales people were great we love the quality of the couch . Our delivery came 4 hours late ..that was kind of frustrating . I don’t know why you book so many delivery’s in a day.

Yasmin was so sweet & so helpful we got a whole living room set with her and she did amazing with the selections as well as helping others while we kept looking around.

I went into Ashley Home Furnishings in El Cajon to look at and measure a loveseat recliner we found online. Steven approached with a friendly attitude and asked if I needed help. Even though I could see he was helping multiple customers he took The time to find me a tape measure, Move a couple pieces of furniture around for me so I can measure a particular configuration and then moved them back when I was done. I truly appreciated that level of customer service. I didn’t purchase that day, but when I went in on Black Friday to purchase I specifically asked for him because he was so helpful in my earlier visit. Purchasing was fast and easy and we were out the door in no time. We will definitely be back.

Yasime is always kind, pleasant and helpful. I see her every time I come.

We were very pleased with the purchase of our new furniture and the salesperson who helped us RSD very pleasant and helpful

I was treated in a professional manner.

Steven , helped me and he was a good sales man with good design touches Thank you

Just got an amazing couch and had the best experience! Steven was super nice, patient, and really helpful throughout the whole process. Made everything easy. Definitely recommend!

The store personnel were very helpful however the item we were looking for was not carried in the store. We ordered it online and received in three days.

Patience was very helpful, efficient and helped my family and I purchase the dining table set I wanted in time for Christmas and at great deal.

Great affordable options to choose from and Patience was a great help!

I had a great experience with Patience. She helped my mom and I and was super kind and personal, ready to help. We left with an order of a lot of stuff and Patience helped us make sure we got our money’s worth!

Very bad service

Sales manager, his name is Robert. He said we cannot return it still new in the box. I purchased a different product. They deliver it to me different product.

Amazing experience working with Patience at Ashley Furniture Store! She was knowledgeable, adaptable to our needs and responsive to our questions. Highly recommend!

Went to El Cajon Ashley furniture today to find a recliner. We were helped by a lovely person, Dally. She was very informative, answered all our questions.She was very personable. We didn’t feel the least bit pressured and she had infinite patience with our indecisions. We finally decided on a recliner and she took great care of us. We will definitely return for future needs. Thank you Dally for a great furniture buying experience

Patience very fast answered all our questions and concerns understood what we wanted and needed and what was available to us. We were in and out in less than 1 hr. Thank you

Dally was the best! She got us the best deals ! 100% recommend coming in here with her ! Took her time with us, explained every detail ! Definitely will be back !

Dally was a great help super nice lady

I purchased a couple of items from Ashley furniture store in El Cajon Ca. I can say that this store and it's employees are very welcoming and pleasant. Understanding as to what I was looking for in furniture style. The delivery process was seamless. Very respectful young men and professional. I would recommend this Ashley furniture store.

Very knowledgeable, polite, friendly

Th3 b3d doctor did me right, kind, straight to the point, great deal.

Beautiful furniture!..great saleswoman! And perfect delivery 🚚🚚🚚

I had such a great experience working with Dally. She was so helpful, patient, and really took the time to make sure I found the perfect living room set. Everything turned out even better than I imagined. I’m so happy with my purchase and the amazing customer service she provided. Highly recommend asking for Dally if you visit.

Darrell was awesome. Answered any questions I had and got me setup with just what I wanted.

My wife and I originally were going to Ashley’s, but we went to Bob’s discount furniture next door first. They greeted us, and ask us what we were looking for, and said enjoy searching. When we went to Ashley’s, nobody was in sight and when we were finally spotted, they told us about how they are “BIG on sleep” and gave us a paper. I was there for a couch but they didn’t know because they didn’t ask and just told us about how they are big on sleep. It was odd. I really Enjoy Ashley’s but this was an odd way to be greeted. You should Know what I am looking for before trying to sell something to me that I don’t have any interest in.

Patience made the process smoother and easy! I really appreciate your help.

Yasmin was amazing and super helpful! Highly recommend. Very pleasant experience working with her.

Just left this location dealt with patience she’s awesome very Knowledgeable and not pushy thanks again, just purchased my new couch thanks patienceand Ashley furniture

(Translated by Google) Dally very good service, good attention, very happy to help you get what you need. (Original) Dally muy buen servicio buena atencion muy gustosa se ayudar aque uno pueda optener lo que nececita..

I’m proud to share my experience working with Ashley Furniture, one of the best and largest furniture companies in the world. Ashley offers exceptional quality, beautiful designs, and the biggest selection you can find — something for every style and every home. ✔️ Top-quality furniture ✔️ The largest selection in the world ✔️ Beautiful designs for every taste ✔️ Great prices and strong warranties ✔️ Friendly and professional team

Robert was amazing, he provided great costumer service, he was patient with me & very helpful. Thank you so much. I’ll definitely recommend this place plus every piece of furniture is beautiful. Thank you Robert for extra dedication & attention to detail.

Thanks for the help and fixing the problem Very helpful customer service

Dally did a great job at helping me look for a new couch and table ! Great service !

What a wonderful experience I had at Ashley Furniture in El Cajon when greated by Dally Cardenas! Dally had extraordinary customer service skills with helping me pick out my dream sectional sofa! She was so patient with my concerns of the layout of my livingroom with precise measurements. It looks so gorgeous and I am ecstatic! Thank you so much Dally!!!

Every single time I purchase anything from Ashley's I regret it. There's always something. Some additional cost, some issue with paperwork or incorrect delivery. Its NEVER easy. I've had quicker less painful experiences buying cars than furniture here. Their ability to just take off a couple hundred bucks for something really makes me question how much that furniture is actually worth. I have NEVER had an easy or pleasant experience. With any sales person Ive experienced. Its ALWAYS something.

From purchase to delivery and setup, it was a pleasure doing business with this company. Our salesperson, Patience, provided the knowledge and insight needed for us to make an informed decision about the furniture we wanted. We wanted something that wasn’t in stock but she found it at another location and had it delivered to us. The delivery guys kept us updated and they were on time! The setup was fast and efficient and they were out the door fast. I’d definitely recommend!

Outstanding service.

(Translated by Google) Dally was super nice to me and my son. He was very kind and helped me a lot with my purchase. He had a super positive and calm attitude! (Original) Dally era súper buena onda con migo y con mi hijo. Muy amable y me ayudó muchísimo con mi compra. Tenía un actitud súper positiva y tranquila!

Yasmeen was the best help! She did a 10/10 job in finding me the best beddings and coffee tables. I highly recommend meeting up with her!

After visiting Jerom... Cost... Mor... and +4 furniture stores and driving 2 times to Ashley El Cajon, CA from National City CA, my family and I decided to buy from Ashley Homestore!!! They have great quality furniture and the protection plan is amazing. I purchased protection plan for 5 years. You can apply for credit and NO INTEREST FOR 12 mo. with 0 Down Payment. I want to recognize the outstanding Customer Service they have. Ask for Yazmin, she understood our needs right away, she was my direct sales person. Lastly, to recognize David, he gladly gave us a discount for buying at the store. Management and sales department do great Team Work! Congrats Ashley employees 👏

Ashley furniture and their customer service lies about delivery to get you to buy it then they keep on delaying it. I’ve called customer service five times they tell me one thing then somebody else calls me and tells me another. So basically they tell you you get your delivery so that you purchased the furniture. I asked if it was in stock. They said yes. It was not. Never will I buy furniture again. Buyer beware!! 9/8/2025. Ashely did reply with a response via email with a new delivery date. That’s the problem. They told me it was in stock to make the sale…then they move the delivery date !!

(Translated by Google) Ability and efficiency, very kind and nice person, DALLY, I recommend her 100%! (Original) Abilidad y efficiencia muy amable y linda persona DALLY la recomiendo al 100!

Dally was very helpful in finding the sofa sets that I need for my home. She assisted me in getting more discounts.

**⭐ 2-Star Review for Ashley Furniture – El Cajon Location** Update, it looks like Ashley may finally make this right. They have contacted my mother and state they will give her a refund. So, for now I am going to up this to two stars. My elderly mother purchased a nightstand from Ashley Furniture in El Cajon, and what should have been a simple, joyful experience turned into weeks of frustration. When the item arrived, we opened the box to find it visibly damaged—splintered wood. We contacted the store immediately, expecting a straightforward resolution. Instead, my mother has been given the runaround. Multiple phone calls lead nowhere. Emails go unanswered. Each time she tries to follow up, she’s met with vague promises or redirected to someone else. It’s clear they’re hoping she’ll just give up and accept the damaged furniture at full price. This isn’t just about a nightstand—it’s about how you treat people. Especially elders who deserve respect and fair treatment. If you receive damaged goods from Ashley Furniture in El Cajon, be prepared to fight for a resolution. And sadly, you may find yourself ignored. We’re still waiting for a refund or replacement. I’m posting this review not out of anger, but out of concern for others who might go through the same thing. Do better.

(Translated by Google) We were just served by Dally, and it goes without saying that we loved how he treated us, how he helped us, how he did his great job, his delicacy in serving us and treating us certainly made us want to come back for more furniture, we will definitely come back for more, we like everything and even more his service. (Original) Nos acaba de atender Dally , no es por menos decir que nos encantó como nos trató, como nos ayudo, como hizo su grandioso trabajo, su delicadeza para atendernos y tratarnos sin duda nos hizo querer regresar por más muebles, sin duda vamos a regresar por más, nos gusta todo y más su servicio.

Very disappointed! My delivery was scheduled for today. While I was waiting for it. I received a text message telling me that it was back ordered. They should have known that at the moment I bought it. This is unacceptable and unprofessional!

Our purchase of Maylee dining table and arm chairs was awesome, Patience our salesperson gave us the deal we were hoping for after getting highballed at the Miramar location. Great people at the El Cajon store!!

Patience is an absolute god send she made us feel at home and welcomed. The experience was quick and easy!

Dally was very helpful and assisted us in purchasing the nest dining table. She got us the right discounts and threw in a furniture protection plan for free!!! This was a big deal. Definitely coming back for future furniture purchases.

Jasmine tuned in to what I needed and pointed out the several option I had. She is very knowledgeable and personable. Felt like I was working toward my goal with a friend. Ask for her when you go in, you won't regret it.

Clean and well displayed. Customer Service rep was friendly and helpful. I didn't feel rushed or pushed into making a decision about my purchase, which was much appreciated

Went to several stores before deciding on a dining set here. Andres was very friendly patient with our back and forth. Would come back

Go ask for Dally she will give you the best prices!

Dally helped us for the Labor Day sale and she was super helpful and got us an amazing deal ! Everyone in the store was very helpful !

I went to a few store around the area. And came back to Ashley's. There were a few models that worked for me and I went for a chaise sectional that Dally helped us pick out and customize to our tastes. She was very helpful thanks again!

(Translated by Google) Excellent!!!!! (Original) Excelent!!!!!

The sales person was fast and efficient to help me During my purchase.

Patience was phenomenal! She was helpful from the moment she answered the phone till she closed the sale with me on the store. Thank you!!

Dally was amazing! I went to just look and she was so great I couldn’t pass not buying with her.

Pleasant and professional experience!! Will return for future purchases.

Dally was Super helpful and knowledgeable

Our experience was amazing! Dally was giving us some our time to see the entire store and then, she was providing all details and even, some discounts that totally improved our experience. I truly recommend to find her if you visit this store in El Cajon!

Today we visited the furniture store, and Dally helped us. We found what we needed. Thanks, Dally.

Great experience Patience was very helpful.

Dally at Ashley in El Cajon, She gets my highest recommendation after years of purchases and her expert advice. As a sales person myself ... I know excellent customer service & 5 stars ... Thank you Dally & Thank you Ashley

When I walked into the store the woman at the entrance was very pushy. I walked away from her and ended up getting help from someone else later in the store. She came up to us and argue with my salesman that she had me first. He was very respectful but she was berating him right in front of me. He tried to bow out and let her take over. I declined. She got upset and walked away. Ever chance she could though she kept coming back and arguing with him again. It wasn't even his decision. She was just way too pushy and stressed me out the whole time.

Has quality furniture

Great selection and Dally was great!

Dally was exceptional! She was patient and offered us several couch options and colors taking our wants and needs into consideration. She gave us space and time to make our decision which was greatly appreciated.

Dally provided outstanding customer service. Highly recommend if you are on the market for home furniture.

Jasmine was awesome. She didn’t push or rush us and was so sweet. They price matched online prices with no hassle and helped us get a deal on the color we wanted. Great service and options.

The first thing entering the store, you can see some of the sales representative standing around in a circle and they are talking to each other about who can have it no, I don’t want it. You can have that one. Then before you even get out what you’re looking for you’re getting pressured into I need your name telephone number email in this iPad Then once you advise of what you want, they try to talk you out of what you want into something else as well as a mattress. I came for a couch, not a mattress. We ended up getting a few things from clearance and were told that the warehouse is only open Monday through Friday so if you need help putting it in your car, you’re gonna have to come Monday through Friday until 3 o’clock. They said the only thing that he could provide was a dolly not the muscle you need to provide that yourself. Came on the weekend with my brother to collect those items and I asked if they had something to tie up the trunk just in case if it was too big. And Toni advised me that if it doesn’t fit in the car, we don’t have anything to tie it with. You’re just gonna have to get a bigger car and shrugs his shoulder. No one really wants to help you unless they know that it’s going to be a high value purchase otherwise they just give you a skim and move onto others. This was not a great experience and I felt like they will tell you yes yes we can do this in the next thing you know it’s $100 more than it’s $200 more than it’s $200 more and then it’s another hundred dollars for delivery it’s crazy! Five out of 10 I do not recommend

Helped me out with purchasing a new queen bed after I had bought a king which turned out to be too much bed for me. Very helpful, professional and friendly.

Dally was very helpful to accommodate to my family’s needs our living room isn’t the biggest size but with telling her my measurements she was able to give me many options to choose from in seconds

Dally and David both awesome it took Dally less than 20 minutes to sell us a beautiful sectional and also taught me a couple of buying strategies I’m always sold in Ashley’s Thank you so much for helping me find a great piece of furniture at a reasonable price!

Great customer service by Dally, did not rush thru the process and explained everything I needed to know.

Patience and the staff was outstanding in helping me in getting my new bed setup (King). My first new one in years.

Outstanding customer service (Dally Cardenas) is an exceptional sales advisor.

Dally was very helpful, we were in and out in under an hour!

Dally was really quick and efficient when getting us what we asked for at the perfect price.

Dally was very helpful and very informative.

Today I had the pleasure of encountering Patience, and she was everything her name implied. Thank you, Patience for answering all of my many questions and making the purchase both an education and enjoyable experience.

Excellent service from Daily in El Cajon! She was knowledge & thorough! Will definitely refer and use her services again.

Patience was amazing and was very helpful! We had a great experience.

Great customer service experience and the associate Bryson was very attentive to all my needs.

Exceptional customer service. Mr. Santacruz demonstrated both patience and attentiveness as he guided me through all the furniture options that matched my needs. I highly recommend him for his professionalism and dedication.

Great Service & the workers were were very attentive. The person who helped me was called Patience and she was very helpful when looking around and helping to order items. Would come back again to look around more.👍

Great service!

Had an excellent experience, didn’t get what I was going for, the recliner I did get is far more comfortable, great fabric, and I love the color. Overall the experience was better than I thought it would be. The delivery was easy, and the men were really nice. They tested the chair and showed me how to use it. Thanks so much

Thank you Robert and patience for the Amazing customer service and deals you made all my wishes come true thank you ❤️

Patience is a virtue, and she saved us money!

Patience helped me today really nice and helped me with all my questions and concerns. Helped me set up my delivery date and payments.

Jasmin made our shopping experience for a Tempur-pedic mattress and a whole living room set lovely. It was nice not having a pushy sales person rather one who just informed, patient, and cared about the customer. Towards the end of our purchase she had David, one of the managers who was also amazing come and further help us with even more information on our mattress.

Great experience. Salesperson so helpful, knowlegeable, and patient. I was shopping for a new matttess. Salesperson was Robert Spence.

Great customer service by Dally and Yasmin. Both were able to help me get the sectional I wanted by giving me discounts and matching prices from the online store. Robert the manager also was of great help, before closing the deal, he even got me more savings. Like I said great service and people here really help you get what you want. Will definitely recommend this store.

My Husband and I needed a dining table sure enough I found it here online, but also found it at another store not nearby at a cheaper price. I was so grateful for Yasmin from the El Cajon furniture store who helped us as soon as we walked in through the doors. I’ll let her know what I wanted and she helped me right away through the whole process. She was able to price match with the competitors price, which I was so grateful. The process was so smooth and easy. Of course, I had many questions and concerns, and she answered them all for us. Can’t wait to receive my new dining table on Thursday. Will be delivered and built in my home. Now that’s a plus I don’t need husband to build it for me. Thank you, Yasmin for all your help.

Very bad experience with the floor manager and sales person. I applied for the Ashley credit card, the manager told me to lie on the income section to put a different amount of what my earnings are in order for me to get quailified. Long story short , my son applied for credit an he was approved. 2nd issue we had, our complete set of sofa and love seat was not in store to see it. The sales person showed us a similiar they had in display. She convinced us of purchasing the one online. Prior to making the purchase we asked if item could be returned and, she said yes. We recieved the delivery. Sofa and love seat was not the same or near similiar they had at the store. Fake leather!!! we called the store and sure enough the sofas could not be returned . Please make sure, not to get fool by these crook associates and manager. Remember they get commission for everything they sell. Bad Bad experience.

Dally was amazing and Very helpful. We will come back again.

came to the store today and got an amazing customer service from this lovely lady Patience is her name. very helpful and highly recommended

I have been a loyal Ashley customer for a long time, but my recent experience at this location has been very disappointing. I purchased a sofa that was not on display, and when it arrived, it was much firmer than expected. I notified them the very day the sofa was delivered and contacted the store to ask about exchanging it not canceling but I was told that it was not possible. The salesperson had assured me that the sofa felt the same as one they had on the floor and told me that if there was any problem, I could simply exchange it. This turned out to be completely false. On top of that, the response from the staff was rude and unprofessional. It’s very clear they do not value or care about their customers here. I followed the proper procedure, yet the treatment I received was unacceptable. Because of this experience, I will no longer do business with Ashley. They need to improve their customer service and show more respect to loyal clients.

We came in looking specifically for a sectional couch with left facing chaise and loveseat, knew exactly the dimensions to meet and the styles we were looking for. We started walking on our own, and were greeted by a sales rep Patience. Ultimately, after a few interactions with her, we left the store and bought the couch from a competitor. Patience first approached us when we were looking at first model from our list. She told us the couches have removable fabric and can be washed (she just jumped in in the middle of the sentence, which is not what we were talking about at all, and to let her know if we have any questions). We greeted her nicely and went on with our viewing, because she just kinda wandered off awkwardly. Later, while talking about discrepancy of dimensions between store's featured configurations (110'') vs the pricing sheet (108''), in the middle of a sentence, Patience came in again to tell us that they offer financing on their couches. Out of the blue, no "how are we doing" or anything, just jumped with financing options. We politely told her we didn't ask (we were buying cash anyways and haven't even decided for a model yet) but instead had a question and wanted to know why the sizes differ between printed configuration and pricing sheets (again, we knew our dimensions to meet so it was important for us). Her answer to that was "oh yeah I guess this must be wrong". She wandered off again, and we went on with our viewing. When we finally lost patience (no pun intended), is when Patience approached us for the third time, again interrupting in the middle of the sentence when we're talking about specific couch dimensions, and said "I brought something for you to play with", bringing a little toy-setup for living room configurations. I asked her what am I supposed to do with it, to which she responded "I'm just trying to be nice", to then give an attitude face and wander off again to clearly talk about us to her coworkers. Who hired this person? On three separate occasions, she approached out of the blue with one sentence unrelated to either our conversation, stage of shopping or anything really, to then wander off and follow us throughout the store at a distance? Either stay with us and have a conversation like a human being, or let us shop alone, but why try to do an awkward interruption marathon? Then, when we actually had questions, she didn't have answers to them. What was the last straw is to treat us like children bringing "something to play with" when we already stated and showed that we're only looking for a sectional three two piece loveseat and chaise, or three piece with chaise, specifically between 100-120 inches long. How removed from reality does one have to be to think that bringing a living room configuration toy would in any way be helpful here? From a sales rep, expectation is to be helpful, knowledgable and then polite. Patience showed fake politeness, 0 knowledge and negative amount of helpfulness with her awkward interruptions. We happily ended the day buying a couch from a competitor, and laughed with their knowledgable sales rep about our lack of 'patience'. I don't usually write reviews but holy, this will remain a permanent memory of my interactions with sales reps, and not in a good way.

Charge me extra fees I didn’t need

Second time purchasing from this store. The first time was a bit frustrating but this time the experience and interaction was amazing. I worked with Fred, he was very relaxed and genuine. Allowed me to browse and roam freely but kept himself available to answer any questions I had a long the way (including price matching). Whew to shop and be treated like a person and not a sale is amazing ( I’m an experience type of gal). Thank you Fred! Moving on to the furniture, the only thing I didn’t really too much care for is the fact that there is not an option to take it home and schedule pick up (I’m also a save your money girlie)- so you’re forced with the option of paying for delivery. The sales leader, Robert I believe ensured I was i formed of what to expect and gave me amazing side customer service as well as what appeared to be training of Fred as well. It was a breath of fresh air to see a team interact to support each other. I will definitely be back after this experience. Thank you kindly.

Thank you Yasmin. She really was patient with me as I tried all of the different mattresses! I went with the Black Beauty rest and am excited with my purchase.

Everything turned out great

patience she is so nice and the store so good

Very helpful staff! Great shopping experience😁👍

There was a problem with the delivery, and Ashley‘s furniture went over and beyond to make it right. Thank you to the manager, David.

Bought a $4500.00 couch and within 1 week one of the motors in the recliner quit working. It’s been almost 4months and multiple phone calls and the problem still hasn’t been resolved. I’ve purchased items from this store in the past and had no issues. After this is resolved I most likely will not be doing business with them again.

Patience did a great job: explaing, giving us room to explore the store, and to answer our questions

The store in El Cajon is clean and spacious. The sales person was friendly and helpful, without any kind of sales pressure.

Dally was wonderful told her what I wanted and she found it fast. Very good service. Thank you.

We originally went in just to browse and see what we could find for our new apartment—but we ended up furnishing nearly the whole place! We purchased two bedroom sets, a complete living room set, and a beautiful kitchen table with six chairs. The quality of everything we bought was incredible. A huge shoutout to Faisal, Robert, and David for all their help. We spent about four hours exploring the store, and throughout it all, Faisal was especially patient, understanding, and went above and beyond to make sure we got exactly what we needed.

Fast and helpful

Dally, our sales lady Took her time with us to walk us around help us select our new apartment. Everything went excellent. She’s an incredible sales person very personable very friendly very knowledgeable. Well, she didn’t know. She talked with her managers and make sure it was straight.

Great experience purchasing furniture at Ashley furniture! The delivery was within the timeframe and furniture was even better than expected!

Very pleasant experience. Was happy with my choice of furniture. DALLY CARDENAS was very helpful and pleasant to work with. Will be back again.

Everyone at the store was helpful and nice. Yasmin spent a lot of time with me, great person, friendly, and helpful!!

The customer service at this Ashley is phenomenal! Andres and the team took such good care of us and we ended up with a beautiful couch sectional that will look bad ass in our living room- thank you guys!

Andres was great! He answered all of my questions and searched on his ipad to find the companion swivel chair to match my sofa.Can't wait for delivery.

Ordered 2k in furniture. Items took about a month to arrive. Items arrived damaged and unusable. El Cajon Store referred me to customer service. Customer service is based in India. Customer service hung up on me while filing a claim. Haven't been able to get this resolved. Avoid Ashley's.

Yasmin provided excellent service. We came a few months earlier and she helped us every step of the way in picking the perfect mattress for our home. When we were ready to purchase she remembered us and treated us like family!

Absolutely amazing experience shopping for my home furnishings! The sales staff were very hospitable and the manager Robert was extremely kind and informative. He got us some great deals! If I ever need more furniture- I’m coming right back here!

Dally did a great job walking me though all the options when I was loookog for a new couch — very thorough and attentive! Highly recommended!

awesome staff, great quality furniture and fast delivery and setup. A+

Fantastic selection of high-quality furniture at very good prices. Received a great discount too! The level of customer service was far above any other place I have been to. Bryson, who helped me, was incredibly patient, helpful, and kind. I would definitely recommend this place to anyone looking for good furniture!

Luxurious and elegant furniture with an exceptional collection, high quality, and outstanding customer service. Yasmin and David were especially helpful—kind, knowledgeable, and a pleasure to work with. I highly recommend this place.

Eric was so helpful in our furniture buying process. We are so excited to see our new items in our place

Gene was very helpful

Great customer service from Dolly! She found us the perfect mattress, highly recommend going to her!

Patience was very helpful with us while we decided on what couch we wanted. Thank you for all the running you did helping us and almost everyone in the store! Everyone wanted you to help them!!!!

Great service

Dally was wonderful to work with! We purchased the exact item that we were looking for in the right price range. We really appreciate her knowledge and recommendations!

Omg the person her name is yasmin she very kind and she very nice person and she helped me a lot

(Translated by Google) Very good service, friendly, very experienced, pleasant and a good salesperson, thank you Dally! (Original) Muy buen trato, amable, con mucha experiencia, agradable y buena vendedora, thank you Dally!

Dally was excellent she was very helpful and patient with all I needed very great customer service

(Translated by Google) Excellent service from Dally (Original) Excelente servicio de Dally

Yasmin was very very very helpful in helping my family get and receive the best deal and service possible. Please ask for her if you are looking for anything at Ashley’s.

Amazing customer service. Yasmin helped me out she explained everything so well. So happy with the help I received.

LOVED THE SERVICE!!! Dally and Leah were super helpful and very kind, they made everything super easy.

Dally and Leah are amazing, they make you feel at home and by far the most painless free easy ways to grab the home goods you need!!!!!

Patience was awesome throughout the entore purchase process. Smooth experience. Recommended.

I was very impressed with our salesman, Eric. He immediately showed us the area we were looking for. When we wanted more, we looked online and found a set I admired. He answered all my questions and was very polite. He applied any discounts shown online. Then he introduced us to the manager so I was fully assured we'd receive our shipment within a day or two of the promised date. We paid extra for the full delivery and setup of all. Thank you!

Dally and David were very helpful and answered all our questions!

Dally did a great job helping me with my order. She was very friendly.

Yasmin was wonderful helping me. I had 1 million questions and she answered all with no rush. She even helped entertain my kids so I can make the best decision.

We needed new living room & dining room furniture. Dally Cardenas assisted us and did wonderful job in helping in our selection process. She made the process very easy. I would recommend Ashley for their furniture and excellent customer service. Thank you!

Bobby was very helpful and pleasant he gave me a big discount. I love my furniture!

Prompt, clean, efficient, careful and professional

Bobby was a great person to work with. He wasn't pushy like a lot of salesman. From 1st contact to purchase he was professional and helpful!!

Bobby is amazing! I didn’t have much time in my schedule on Sunday but I told him I would be back on Tuesday evening to finalize everything. He knew me by first name when I walked in and was just so sweet and kind the whole time. He worked with the sales guy to get me the best prices on my new bedroom furniture set. I love Ashley Furniture! Thank you so much, Bobby!

Excellent customer service!!! At the store the agent patience was very helpful and gave me my space for me to decide on what I liked and wanted to purchase for my apartment. The delivery gentleman were on time, polite and they made sure my furniture was placed exactly where I wanted it. Overall very happy with Ashley reason why I always go to them!!

It was great working with Bobby! He was very informative about all of our options. He gave us time to discuss together and helped us feel comfortable through the checking out process.

Staff was readily available, knowledgeable and very helpful.

Dally was so helpful, easy going and informative. She’s a great asset to Ashley’s Furniture

Furniture here is competitive with other stores.............the showroom is nice and the sales people are helpful.............I only needed a few pieces for a bedroom..............I looked around the major store's and a few small ones around my neighborhood..............I found everything I was looking for here..............I picked what was In stock so I got my pieces quickly.............I believe it was Eric who helped my wife and I write up the invoice and apply for credit..............Lucio and Robert were my delivery drivers..............so far everything is good.............all I have to do now is pay the bill when it comes

Yasmin was extremely helpful and was able to help us pick out our whole living room and dining room! Thanks so much for your great customer service Yasmin. ❤️

David, Manager at the El Cajon location is beyond amazing in quality customer service & professionalism! Very kind & helpful!!

(Translated by Google) Very good service, very attentive to the customer (Original) Muy buen servicio muy atentos con el cliente

Great sales person

Bobby L. was very helpful with my search for a new couch and dining room set. He was kind and took the time to show us all options! I’ve had multiple sets of furniture from Ashley’s, it really is good quality, and I’ve loved every piece I’ve bought!

We took so long to make a decision on a couch and went to the store multiple times. Yasmin was so patient with us and wasn't pushy. I will def return to the El Cajon location when we make any big furniture purchases in the future.

Got great service. Dally was super friendly and helpful. Nice store.

Another amazing sale from Mr. Robert Spence! I only like to buy my furniture from him since he’s so professional and doesn’t try to persuade me with unnecessary purchases. Please see him for your furniture needs! He was also able to price match an online discount I found for $200 less and i am now the Prius owner of the midnight madness couch!

Bobby helped me today with my King Bed and mattress purchase, helped me get a good deal and find the perfect set for me

Bobby was great. He was super helpful and had patience. Definitely recommend coming here if you need furniture and ask for Bobby.

Good selection, reasonable pricing, friendly and flexible staff.

Actually they are not professional, please don’t go this store, they hired the sales person that they can’t easy explain everything to you, and please I am recommending to you that don’t go to this store

Ask for Yasmin she was so helpful and very friendly. My husband and I are so happy with our purchase. I will definitely be coming back to furnish my Dining Area. Thanks again Yasmin

Dally was really great excited to receive my couch.

Not only was [Dally] professional and attentive, but she also went above and beyond to ensure my satisfaction. She followed up after my purchase to ensure everything was to my liking, which speaks volumes about her commitment to customer service.

Dally great service!

I just wanted to say, Yasmin did an outstanding job by helping us picking the things we needed for the house. She deserve a raise! Thank u, again Yasmin

Just a heads up if you shop at Ashley furniture. We bought a dresser from the one at parkway plaza in El Cajon. We got the warranty and it broke after less than a year. We called in the warranty and someone came and said they would order the part and he would be back in 2 weeks. A month passed and we called and they said they had no record of a part being order and they forwarded to someone else and they would get back to us soon. 2 weeks past we called back and they said they would forward it to someone who could help again. We did this for 2 months. I sent emails, and phone calls and then I found out that a lot of people are having this same issue. They will scam you. There is a whole fb page about Ashley furniture Customer complaints just like mine. I have so much going on right now and this is so stressful. I am tired of living out of laundry baskets. You guys really screwed us!

Customer service is friendly. They helped with making the best selection for what we were looking for. We are highly satisfied with our purchase.

Great service.

Furniture was higher end than in other stores. Sales person tried to push for fabric warranty and set up delivery at exorbitant fees for our two power reclining couches with power headrests. We politely declined so she got her supervisor to push for the warranty and furniture set up. We remained polite but steadfast in our declination. They were definitely heavy handed and it was offensive. Although we liked the furniture, we almost walked out of the store. Ended up buying the furniture without the fabric warranty or set up fees (which would have added another $1,000 to the bill). It was delivered well packaged. My husband and I set it up in 1.5 hours. If you are a little bit handy, set up is no problem, much less of an issue than they told us but we had done the same set ups before and it’s never an issue. Don’t be bullied by the sales people.

Great experience, Patience sales rep greeted us on entry. She listened to what I was looking to and allowed us to browse without pressure. When we found the dining room set we’d searching for she helped us check out and arrange delivery. Very fast and pleasant experience and we’ll definitely return for future furniture purchases! Both Patience and David, manager, were great!

Good service and on time delivery.

Yasmin was very helpful and helped us get the best deal! Will def come back!

The sale associate bobby was amazing. He helped my mom get everything she needed and he had a true genuine heart

Bobby is a great customer service representative. He helped my mom and I step by step. Very patience and great at what he does. My mom loves the couch.

I am very appreciate the customer service who helped me. Thank you and God bless you

Dally Help me over 3 hours to find all the pieces I need for my new nest, She offered me a new mattress since I told her my fisnce is coming from my country to marry me Thank you Dalky 100 stars for your best guest service Fatima.

I went into the store ready to purchase a coffee table and some other home decor and was treated very rude and ignored. I had to ask a sales associate about a piece of furniture that I seen online and he quickly informed me that the item wasn't available. I them asked for something similar and was brushed off!!! Couldn't believe it!!! I was so desperate for the item, I still looked around the store, not one person helped me. I ended up leaving and was shocked at the horrible customer service. There were 10 sales associates and not one was professional or nice. I was paying in cash too!!! What a waste. I will never go to this store again. I ended up purchasing from Amazon.

It was such an awesome buying experience with Yasmine. She assisted me kindly by showing me all the available TV stands…and helped me pick the best one available. Thank you Yasmine,

Process was really smooth, Dally and Toney were really helpful. Loved the experience.

Yasmine gave 100% AAA sales service. She is a real asset to the Ashley brand. She gets 10 stars. I’m just insulted with the business model for in store furniture shopping today - this is our 2nd Ashley store shop, both times the price tag was not only $150 more than the on line price, but then there’s the $100 delivery fee and then I’ll talk to my manager and maybe I can give you 10% off - it felt exactly like going to a car dealership. If we hadn’t started walking away, we would have paid over $200 more. I ended up saving exactly $8 under what I would have paid if I had bought on-line. Delivery was very smooth with great packing and service.

Thank you very much for an amazing experience at Ashely’s furniture with Dally, she’s a doll very helpful and patient with what we were looking for 💕

Patience helped us out so much! I had so many questions and she answered everyone of them! excited for my new couch! Thank you Patience!

Dally is great

Special thanks to Dally, I never leave reviews but I truly appreciate her for being patient with me and answering all my questions. She was very professional and not pushy which we appreciated 🙏🏽

The sales rep.,Chase, was very helpful showing me around the store and helped with my decisions.I bought some great furniture at great prices. A very nice store.

I recently visited Ashley Furniture and had a disappointing experience with an associate named Eric. Unfortunately, his behavior was both intrusive and unprofessional. He repeatedly followed us around the store, not allowing us the space to browse or make decisions on our own. Additionally, his attitude was dismissive, and he seemed more focused on getting myself and my group out of the store rather than providing helpful assistance. This experience significantly impacted our perception of the store, and I regret that it was so uncomfortable.

Great service

Dally is so kind and personable. I really recommend her for any purchases you may find at Ashley’s Furniture. She really knows the process and is very detailed orientated which is so important when there’s other color choices available. Eddie and Cathy Reese

Great experience with Bobby! My family and I got a new couch! Very professional, polite and was quick to answer questions:)

I have been an Ashley furniture fan forever! High quality pieces and friendly service with great prices!! It's hard to beat!

I’ve been looking at Ashley‘s selection online and decided to go into the store to see the real live furniture. I was very delighted. The sales people were very helpful. Had lots of information yet did no pressure. It’s a pleasant store with lots of inventory. Great experience.

Patience and Leah were amazing and helped us figure everything out especially financially, everything worked out!!!

This was my first time purchasing, and I ordered a bed and nightstand for my son. I was supposed to receive three packages, but I only received two. When I called to ask about the missing package, I was told that FedEx had lost the third one. They said they would check and get back to me, but I’m still waiting. This is very unprofessional.

Dally was such a great help in finding what we needed ✨great customer service

Bobby was amazing had me in and out and was very knowledgeable. If you need any furniture, come see him

Great service and excellent on time.

Dally was helpful and made the process fast and easy. My husband and I went back and forth on alot of couches but Dally helped us navigate which one to choose from. She gave us options and answers and overall gave us a wonderful experience.

Dally was so personable and friendly. She let me everything I needed to know and wasn’t pushy. Thank you so much

Excellent service

Great customer service! I was looking for a couch and ended up coming back to purchase it from the El Cajon store. Great interaction with J. Santacruz & Chase.

Dally and David were great. Knowledgeable and Helpful.

Dally its an excellent staff , good attention and communication! 🫶🏻

Dally was very helpful 👌. Thank you

Patience was amazing

I had a great experience at this store! Yasmine and the store manager were amazing and very helpful! And the prices were great as well! 10/10 recommend

Delivery was great. The guys brought my couch up a flight of stairs, were very friendly and worked quick. Couch is super comfy!

I received two only I didn’t receive two more

listened to what I was looking for and got me the couch to fit my needs. Was in stock and I am Excited to receive it this week.

Dally was very nice and helpful

Dally was fantastic. Easy to work with and informative on products. Thanks.

We had an amazing experience with Yasmin. She was very welcoming, knew her product, felt like I was shopping with our mom (in a good way). We walked out with a great sale, amazing quality bedroom set! Any questions or more products I will be sure to give her a call! Thanks Yasmin so much for your service and seamless process ! -“Kay & Jared Jewelers”

(Translated by Google) Happy to buy here and excellent service from Dally and David, very friendly and helpful, I recommend that you ask for them, you will be satisfied Thank you (Original) Feliz de comprar aqui y exelente servicio de Dally y david muy amables y geacias los recomiendo que pregunten por ellos van a quedar satisfechos Gracias

Dally was incredible. Thank you for helping us find our new couch!!! Our son loves the ice cream. Thank you for finding out son's hat.

Dally was awesome thanks so much. She was very helpful.

Dally was so great and informative, she has a great personality and really widespread knowledge. I strongly recommend her!

We went into the store in El Cajon on Jan 8th 2025 and bought my 81 year old Aunt a couch and matching chair. When the furniture arrived 2 weeks later than what Ashley said it would be delivered they did nor bring the right color chair.. First they said they would not change it because once a piece of furniture enters into a home they cannot take it back. My Aunt told the delivery people.that the chair was the wrong color and told them to take it back. The delivery people told her they had to deliver it and she needed to take this up with the store. I did and after a few hours on the phone with them they decided to pick the wrong chair up and deliber the right color chair a month later. When my Aunt fi ally received.the right color chair she noticed the delivery drivers did not take.the chair out if the box , there were mo tags on the chair and.it was worn like.it had been the floor model. We called Ashley and complained, they sent out an inspector who decided there was nothing wrong with the chair.and.they will not replace it. WE WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Showed up at the time that was promised and was quick and efficient with setting up our furniture

Dally was exceptional! She let me take my time, answered all questions (wealth of knowledge!). Great experience!

Dally was very helpful and patient. Thank you!

Bryson greeted me and my son. I told him I was just looking and what I was looking for. He respected me and gave me my space and let me know he was there for any questions I might have. In the end he helped me as I bought a couch and a chair. Bryson was friendly and professional at the same time and I was very happy with the way he treated us.

My first time getting anything from your store. Haven’t gotten anything yet so will see how it goes

Dally Great help sweet friendly and I received my hearts desire a couch

Dally was super helpful.

Dally was so nice to us, she explained everything so well. She give us a lot of advice and discounts, we love Ashley furniture

We had a very good experience with Dally our sales person. The manager was helpful too. Purchased furniture for our new condo. Ashley's had the best prices for us.

Got our Table set here, and wonderful table, and chairs, great quality!! . Please ask for Yasmin, she's a great person and helped us find the perfect table set for our house. She has great ideas and she's very respectful and she's extremely nice.

Yasmin helped us and she is wonderful. Very professional and courteous and personable. She worked hard to get us a discount. Thank you Yasmin!!!

We had a wonderful experience at Ashley! Yasmin helped us and was very thorough. She answered all of our questions and made us feel very comfortable with our purchases. The manager helped finalize some things and everyone took the time to walk us through the process. Definitely recommend! Thank you Yasmin!

Thank you Dally, very professional and helped us out in 10 minutes and we got the perfect couch it gets delivered in a few days

First time shopping at Ashley furniture and my partner and I had a great experience working with Patience! She was very knowledgeable, patient, and kind. We found a beautiful couch and Patience made the experience very easy!

Found a modular couch that I loved. It was a pretty fair price and on sale which is always a plus. I received excellent help in store and my furniture was delivered and assembled in perfect condition! The delivery guys were amazing, friendly, and attentive. They made sure to watch out for obstructions while bringing up my couch and they were totally fine with taking off their shoes in my apartment when I asked.

Dally was very helpful and took great care helping me find my perfect pieces!

Dally was an amazing help on helping my my bed set for my bedroom, she is such a sweet person. I am very satisfied with my purchase.

Yasmin helped me with the purchase

Yasmine was so wonderful. Fast and easy. I will refer many people to her

Overall very professional and knowledgeable and not high sales or any of that nonsense just out to help you I really had a good experience with these guys and I will definitely go back again

Dally did great providing my family and I with excellent customer service. She provided us with necessary information about what we were looking for and helped us find a perfect match. David also gave us wonderful service with helping us get good deals and discounts for our purchase. Overall a great experience.

Dally and David were both really helpful with helping us make a decision with our purchase. They were always there whenever we had questions and accommodating.

Hello. We have a great experience with the employees Dally and manager David we buy a beautiful furniture best price. The help us with a great credit and no interested. Thanks for the great experience really happy.

I am very pleased with Dally ‘s help. She was great..

Great experience. Shopping made it easy with the help of Dally.

Dally and David are awesome, great discounts.

The salesperson seemed like she did not know what she was doing. She was pleasant but it took a very long time to complete transaction due to her having to ask for help over and over. Maybe she is new. She was pleasant but may need more training.

Yasmin was very helpful in our purchases at Ashley’s. She got us the best deal and made us feel like family!

The guy who helped me was very Knowledgeable he took his time and was very patient with us

Yasmin was very helpful and gave us a great deal. We bought a sofa and love seat. We are returning customers.

Excelente service..PATIENCE Is a great sales person. Love this place and people.

Salesperson (Dally) knew her products well. Very personable and eager to help. She made my selection process and the subsequent purchase a breeze. Dally was very good at explaining the how-and-why of each step of the purchase and delivery process. Will definitely look for Dally the next time my wife and I are at the showroom. HOWEVER, THE DELIVERY COMPANY WAS DEVIOUS. The delivery guy insisted I sign a form before they would take my recliner chair off their truck. I told him I wasn't going to sign until I checked that the chair was what I ordered and it worked. He said "Its OK the first form is only for my company to show that we arrived. The second form that you sign later is for the store." After several minutes of getting nowhere, I told him "No delivery, you can leave now!" He left and came back with the chair. After I checked everything out, I told him I was ready to sign both forms. He told me "No, there's only one form to sign." Note: the delivery company only gets paid if they get a signed form.

As soon as we walked into the store Jasmine greeted us and was very welcoming and helpful. She took the time to get to know us and what we were looking for. She really took care of us and was understanding with our budget, we didn’t feel pressured to buy the higher priced, albeit higher quality, items and that really made our experience better. Definitely looking to come back and work with her again should we be in the need for more furniture soon.

it was great—the Manager and our sales representative were awesome,very polite very knowledgeable and most of all not pushy

Our Ashley rep Dally and manager David were two of the most accommodating, informative and kind individuals I have ever met in a sales environment that truly made us feel at home and comfortable with shopping around to furnish our new place. We came in during the last hour fully intending to just look around and get some ideas for a dining set and a love seat and we ended up with an amazing deal that we couldn’t pass up. If you’re looking for high quality, affordable furniture with 5 star service, this is the place for you!

Came in Ashley's furniture and was greeted by Ms. Dally. My mother wanted to buy me furniture as a gift and we needed to figure how to do. Ms Dally came up with a idea and sat with me as I was on the phone with my mother and figured it all out. She was not like your typical furniture sales person who treats you like your just another sale. She treat me as if I was family. She was extremely polite and patient with me. I can say if there was will and a way for us to get the furniture Dally was going to find a way. She is very nice and easy to speak with. If you need some furniture and want to be treated like family come to Ashley's Furniture in El Cajon and speak with Dally. Her and her manger David are awesome and will give you the best experience and deal they can.

Dally was absolutely amazing and steered me exactly where I needed to go for what I need. Five star service.

The store doesn’t answer their phone (hence less one star). I called many times to ask if they have the furniture that I wanted. I went to the store to personally check and was met by this wonderful lady named Yasmin. She is awesome! Great customer service and very helpful!

(Translated by Google) I liked how they treated us And they gave us a discount. (Original) Me gustó,como nos trataron Y nos hicieron un descuento.

Dally was very friendly and sweet.

Marwa was very knowledgeable and helpful.

Dally and Mohammed were amazing!

If you go to Ashley’s HomeStore in El Cajon, ask for Dally. She’s very friendly and energetic. She has years of experience and is very knowledgeable. She will assist you with all of your furniture needs! Thank you Dally!

(Translated by Google) Dally treated me very well, he was very patient with us and helped us with everything and in a problem we had with the account he solved it without any problem, very happy with the attention (Original) Dally me atendió muy bien fue muy paciente con nosotros y nos ayudó en todo y en un problema que tuvimos con la cuenta nos lo resolvió sin ningún problema muy feliz con la atención

Ecxelente service by Yasmin so helpful i appreciate her service

The worst after sale customer service l have ever seen. The next day been trying to contact the store. In fact all four stores in the san diego area and the automated machine keeps sending me to the philippines and they are unable to connect to the store also. I just need to confirm that.We have the right parts for the new bedroom coming to support the mattress. But very sadly, automated answering service they use. Is not able to connect you to an agent. Either locally in the US or the Philippines that is able to help.And then the machine just hangs up on you. Very disappointed.I'm gonna drive back to the Store Today.And I'm very seriously considering just cancel in the order.That was scheduled two weeks from now for delivery.

Shopping at Ashley’s was a pleasant experience. The service was remarkable. The purchase arrived at home the next day. I was very pleased.

I am a customer with Ashley over seven years the lady she was helping me out all the time. She’s very nice and cool her name. Dally The best ever thank you so much

Very good shopping experience. Found a beautiful desk that was very reasonably priced. Dally was a pleasure to work with. She was very helpful and there was no pressure!

Patience went above and behind to help me find what I was looking for. She was never pushy and never made me feel pressured. She answered all my questions and was extremely friendly, professional and personable. She even made accommodations for me when I was traveling out of the state. 10/10 would go back to this store and would ask to work with her again.

Excepted attention the dally ❤️

I just recently purchased an ADU I want to Ashley furniture to pick up furniture and I was greeted by Yasmin, who was very helpful and helped me out pick out what I wanted and the perfect color for my house. I wanna give a big shout out to Yasmin and also David the manager for helping me get the discount that I needed

If you don’t want your $10000 bed to recline, you’re in the right place.

recently visited Ashley and was assisted by dally and managed by David. I want to commend for dally their professionalism and exceptional customer service. They were attentive, knowledgeable, and went above and beyond to make sure all my needs were met. David, the manager, was equally impressive—ensuring everything was handled smoothly and making me feel valued as a customer. It’s rare to experience such a seamless and pleasant service. I highly recommend this team! Thank you for a great experience!

Dally was very professional, friendly knowledgeable. I really appreciated my experience with her.

Dally the sales rep was very helpful and nice The prices are reasonable and I would encourage everyone to go there

My husband and I were searching for a new couch and visited this location multiple times. We finally found the perfect one, and Yazmin was such a great help throughout the process. She’s incredibly sweet, attentive, and made sure we got the best deal possible! I really enjoyed my experience with her and ended up getting the couch I wanted at a reasonable price. If you’re shopping for furniture, I highly recommend asking for Yazmin!

David he is the best manger and customer service

I would recommend Ashley Furniture! Just the amount of rescheduling the Delivery of the furniture was an issue as we were told it was in stock. Other than that, love Ashley Furniture

Patience was the associate that assisted me, she is wonderful and she makes sure you leave happy and with the best deal

Gear service! Patience was amazing! Will definitely return

Dally and Vern helped me out a lot, I went all around town and they matched the price with a better deal and a nicer set!

I give them 3 stars due to time frame for delivery. We purchased furniture on 11/30/24, delivery was promised 12/31. We got 2 items out of 4. Promised the rest on 1/9/25, no merchandise. I got table today 1/14/25 , and love seat is promised for 1/23/25. Almost 2 months for us to get our last piece of furniture. Through the holidays we had a sofa and 6 dining chairs.

I really enjoy shopping there. I had a good representative helping me and a product that I received was excellent

(Translated by Google) Very good service from the saleswoman Patience! She helped us a lot and explained it to us very well even though our English is limited, she made an effort to help us. We found something much better than what we were looking for. Very good job, thank you Patience!! 😃 (Original) Muy buena atención de parte de la vendedora Patience! Nos ayudó bastante y nos explicó super bien a pesar de que nuestro inglés es limitado ella se esforzaba en ayudarnos. Encontramos algo mucho mejor de lo que buscabamos Muy buen trabajo gracias Patience!! 😃

Great customer service, the employees are very polite and very patient. Will definitely come back again.

Dally was great. In and out quickly with no hovering over me. Answered all my questions.

We had a fantastic experience buying our couch this evening from Patience. She was very knowledgeable and not pushy at all in helping us find the perfect couch. Highly recommend Ashley Furniture and specifically buying from Patience! :)

We had the best experience buying our new couch with Patience! She is the absolute best!!!!

We went into Ashleys today to buy a mattress and frame. Dally helped us out. She and the manager David were exceptional. They were both super informative, easy to talk to, and worked with us on our needs. I’m so glad this is where we went to get what we needed. Thank you!

Dally was very helpful, talkative and professional. I would definitely recommend your next furniture purchase from her.

Beautiful

It was great! Ashley had what we were looking for! the Salesperson was very nice!l

We were in Ashley store in El Cajon and we found a very nice mirror in a very good price. Dally ' mattress specialist' was a very helpful in closing the deal, she went above and beyond our expectations with her smile and knowledge. Thank you Dally ..

Dally and the manager Steve were willing to give me some great discounts as a first time customer! We found a great bed frame and mattress all in one store.

Dally David The best customer service in Ashley El Cajon whenever you think you buy something go with these guys

Dally was very, very professional and helpful. She had the most friendly disposition I have seen I a sales person but made you feel comfort and wasn’t pushy. Felt as if we were friends for years. Thanks once again for your service and support! We purchased a beautiful leather sofa and side couch and table.

Mr. Chase Was Instrumentally and helping me purchase a bedroom set. He was very professional and assisting us and explaining the warranty on the furniture cost, which I appreciate it very .

Dally gave me an excellent customer service and I’ll glad will come back to the store

Dally Thank you for your help Thank you Ashely store good prices And Thank you of the help of the manager and you thank you for gave us and the great discount. 100% Recommend it

Dally was really helpful and patient with our family. She waited without pressuring us and wasn’t bothered by asking questions

Absolutely horrible experience at this store, delivery date changed 4 times, some furniture not delivered and no store manager can tell me when it will be delivered. Promises from on store manager to fix it but never bothered to return calls.

Love the store itself, and good quality furniture. I went to the store 3 times, 2 times I didn’t have a great experience with the sales reps, but there was 1 who was enjoyable to work with, who didn’t get credit for the sale

(Translated by Google) I was very satisfied with the help that Dally gave me, excellent service, very efficient, highly recommended. (Original) Quedé muy conforme con la ayuda que me aportó Dally excelente atención muy eficiente súper recomendada

Dally and Scott are the best! Just matched a killer deal I found online and very excited!

Patience was extremely helpful and kind in helping with all needs!

Good and honest store. There was a small mistake where we received a slightly different version of the couch we asked for, but they went above and beyond to get it resolved.

Dally provided excellent customer service and made the process of ordering a bed frame and drawer chest super easy. It's my first major purchase with my significant other so it was made even more memorable by Dally's help and guidance. I highly recommend this store and will come back for my future furniture needs.

(Translated by Google) Dally, excellent person, very attentive, very clear, very precise and very pleasant The next purchase I will look for attentively (Original) Dally excelente persona muy atenta muy clara muy precisa y muy agradable La próxima compra la buscare por atenta

Dally was so great!!!

Dally was amazing! She was so helpful, informative and not pushy at all. She was able to guide us and find our new couch perfect for our home! Highly recommend working with Dally.

Dally was very helpful !

I purchased a dining table from Ashley Furniture around Thanksgiving, expecting all the pieces to be delivered together. In-store, I was assured it would arrive by December 31st. However, I recently received a call stating that delivery is now pushed to January 7th, with little notice or explanation. The lack of communication has been incredibly frustrating. I called customer service to ask about compensation for the inconvenience, and they directed me to the store. Unfortunately, the store never answers their phone, making it nearly impossible to resolve the issue. This delay has disrupted my holiday plans, as I was counting on having my dining table to serve dinner. If there had been better communication, I could have planned accordingly, but instead, I’m left feeling disappointed and undervalued as a customer. To make matters worse, this location already has multiple negative reviews on Yelp, and my experience aligns with many of the complaints. I will not be shopping at Ashley Furniture again and cannot recommend this store to others.

Yasmin was a wonderful advisor, the process was smooth. Great customer service! Can't wait for our new couch.

I went to Ashley furniture to get my furniture the best advisor to talk is Yasmin

Wow, I was greeted and so very well taken care of. Dally Is so friendly and so professional! What a great shopping experience! Thank you, Dally!!

I had a really nice experience in Ashley home store in El Cajon , Dally help me a lot taking all my decisions and David the general manager gave me some discount on my purchases, thank you so much!!

Yasmin was a good salesperson, she let me look around and showed me what I wanted to see. She made my experience pleasant.

Dally was amazing !! Very informative, and really helpful in helping us find furniture for our first home !! Her and David the manager were instrumental in helping us get a HUGE DISCOUNT. Was able to walk in and find everything my wife and I needed for an INCREDIBLE PRICE. Don't waste time anywhere else, FastTrack your furniture purchasing here. This is my new go-to place for all furniture goods. EXCELLENT CUSTOMER SERVICE. Huge shoutout to Dally and David. Ask to work for them when you get there. Trust.

Dally the Associate and David the Manager are the BEST, we got our furniture discounted and she was very understanding and helpful with all the shown products, AMAZING EXPERIENCE!!! Definitely would recommend coming here for any furniture you need :)

Patience was very helpful and kind to us. Thank you

Dally was very helpful and friendly.. 👍🏽

Yasmin was a server and we bought our first time buyers and we were very satisfied . She was kind and very professional. Thank you

Walked into Ashley’s after shopping online all day for a specific sectional couch my mother fell in love with. I walked in with a price in my head based on the prices I saw on various sites. Dally was wonderful to deal with and the manager on duty (David) was just as pleasant. They matched the price and I walked out happy with the purchase. It was a great experience.

Bought a sectional sofa for over $3,000 on 11/11. It was supposed to be delivered on 12/14, then they emailed and said it would be 12/21. Now they just called and said it will not be delivered until 1/1 because it has not arrived at the warehouse. I would not have purchased it if I knew it would be this long. It was supposed to be for Christmas! I'm very, very disappointed. They already have my money....so what do they care if I ever get it. Susan George

Dally was was amazing! Very knowledgeable and she didn't pressure me to buy anything that I didn't really want (or need). Fun buying experience!!

Someone ready to help right when you walk in. Found what I wanted they found the color I wanted and done deal. Oh there delivery drivers stop notch professional and quick

We had an amazing experience buying furniture. We showed up at 8:40pm before they closed and Yasmin and the manager James went above and beyond to help us out. We felt bad that we showed up and kept them behind but they both gave us the most amazing customer service, more than we ever could’ve imagined. My girlfriend and I just bought a home and now thanks to these two our home will be ready to go right when we move in. I wish there were more stars to leave on this review because of how happy we were when we left the store.

Dally Cardenas is the best, we appreciate very much her attention, she made us feel buying with confidence, thank you Dally

(Translated by Google) Thank you very much Dally for your attention and good treatment with us (Original) Muchas gracias Dally por tu atención y buen trato con nosotros

Great customer service. Showed me all the options and prices. No pressure or gimmicks.

I wandered into Ashley looking for a Chest of drawers. Eric was assisting me and was extremely kind and patient! I walked out with an entire new bedroom set!! What a lovely and easy experience I had!! Thank you Eric Green!!

(Translated by Google) Very good service from Dally, very patient and giving us very good recommendations for our bedroom. (Original) Muy buena atención por parte de Dally, muy paciente y dándonos muy buenas recomendaciones para nuestra recámara.

(Translated by Google) Thanks Dally!! I got exactly what I was looking for. Very happy with the purchase of my new armchair, lbunk bed and 2Tempuroedic mattress we left very happy. (Original) Gracias Dally!! Conseguí exactamente lo que buscaba. Muy contento con la compra de mi nuevo sillón, lbunk bed and 2Tempuroedic mattress we left very happy .

I am very pleased with the professional and kind help that we received from Dally. Her knowledge was crucial to find the correct sofas and bumper bed, as well as the perfect Tempurpedoc mattresses for one for my Son and one for my Doughter. Very happy 😊

Dally was patient, funny and helpful. Easy to work with.

Dally is a phenomenal sales associate. She took really good care of me through the entire process of getting me my military discount and helping me to get an expeditious delivery.

We had excellent customer service in Ashley El Cjon.Dally is very attentive. She does everything she can to get the customer what they are looking for.

A great experience right from when we walked in. Yasmin listened to what we wanted and showed us many options. We thought we knew what we wanted, but ended up with something we actually needed. She helped us, and then gave us the space we needed to decide what we wanted to do, but would check in with it. We really appreciate Yasmin for making the experience a good one and sharing stories with us.

Super attention from everyone, especially from saleswoman Dally

Yasmin was a great help. She listened to what we needed and found the perfect sofa for my family! Everyone at Ashley’s, including Yasmin, was kind and professional! Thanks for the help!

We went to the store and had a great experience. Chase provided wonderful customer service. His courtesy and down to earth attitude really helped us with selecting and buying a couch. We will definitely be back and highly recommend this store . Thank you Chase for your assistance and making our visit a great one!

Quick and efficient, furnitures delivered beautifully

Yasmin was wonderful she even taught us how to make afghan bread and Elizabeth with customer service on helping with the purchase

Dally & Vern (Mgr) was very helpful with great customer service 🤗😊🙏🏼. A Plus customer service ♥️

Patience (staff) made the process easy and smooth. Really appreciated!

Very good sales service. Found what I wanted with quick delivery date.

Dally was very helpful and patient while helping me today picking out a couch ! She's amazing!

Tyler was great! We had already shopped a few days ago and knew what we wanted. He was helpful, quick and polite

I was having some trouble ordering a couch and loveseat and fortunately Ashley’s furniture of El Cajon helped me through the process ordering through the phone the sale person who helped me was named Dally she was very professional and helpful definetly will buy there again

Dally took great care of us today!

Just purchased a sofa from this store and the customer service from Dally was 10/10. She was so nice and informative. Thank you

Tyler was wonderful. Will be referring him to anyone I know that needs furniture.

Patience handled all of our concerns with grace and ease. We were able to get everything we wanted delivered and for a great price with no hassle!

Great experience. Patience was wonderful and not a pushy salesperson. She was helpful and helped us get the best bargain possible.

Dally was amazing! We found all we were looking for at great prices!

Patience was great to work with!

Dally is the best ! She was so nice and so helpful five stars for sure !!

Dally was amazing. Excellent customer service and affordability. We love that you donate a bed to charity with every purchase.

Had a great experience shopping for couches. Dally was super helpful.

Dally was the best help we could have asked for. Very knowledgeable funny and kind!

The couch is a couch, but the guys who delivered it were professionals

Dally: very nice customer service and personality was veru helpful overall good etiquette.

Dolly is a great no pressure saleswoman. She let us browse and answered all of our questions.

Great experience!

Dally was very helpful and ver nice and professional. Thank you!

Blake was amazing! Walked with us for hours and provided exceptional service!

Went in for a couch spoke with Tyler super nice guy helped us until the end of our purchase.

Dally was fantastic help to my husband and I. She had a really open and welcoming spirit as soon as we talked to her so I knew we were in great hands.

Dally, our sales representative was very helpful, polite, and pleasant. Thank you for the quick service.

(Translated by Google) Furniture store with very nice and good furniture, rooms and armchairs, but with high prices!! (Original) Mueblería con muy bonitos y buenos muebles, salas y sillones, pero con precios elevados!!

Eric was very helpful. The process was quick and easy. Great experience.

Loved the El Cajon Ashley’s furniture. Tyler was wonderful at explaining everything. He answered all my questions in a professional way. I’ll be back at that store for my next furniture purchase.

Came here to the El Cajon Ashley store and the treatment was amazing. Chase greeted me immediately and helped me out . Andres and Chase worked together to help me get exactly what I wanted, needed and requested. I highly recommend any one going there to ask for Chase to get your furniture .

I had this employee named Dally she was very helpful and very kind very good saleswoman we come back and buy more from her

Amazing service by Dally. She had so many knowledgeable recommendations and options to our needs.

Yasmin was very helpful in assisting us with the purchase of two leather recliners.

We worked with associate Dally Cardenas. She was polite, professional, and very helpful. We enjoyed our experience. Outstanding!

I walked in the store to buy a sofa sleeper and Yasmin helped me find exactly what I needed 🤩 not just a couch but a coffee table, a mattress for my daughter and a pillow ❤️ the savings were great too! Super happy with my purchase 😎

Great experience our salesman Tyler from the El Cajon location was very helpful and patience while we decided on our purchase, would definitely come back again.

We visited the El Cajon store and we had a wonderful experience. The gentleman who assisted, Chase, us was awesome. He was extremely knowledgeable, patient and beyond helpful. 5 stars for Chase and the store 👍🏼

Great shopping experience with my salesman Brad!

Patience and David were fantastic

Love the attention and time to show me all kinds of sofas. The sofa bed looks great and the color is perfect. Thanks Yasmin!!

I had a very nice time & service was grand. Yasmin was very patient & not controlling. Even though I told her to go wait on another client, that I would talk to her again before I leave the store. She would not leave. She stayed with me & gave the best support in my selections I am always thankful when I run across people that gives that kind of service.

Great service with Dally!

Very helpful

Yasmin, was very helpful and pleasant to work with. Thank you Yasmin for making my shopping @ Ashley's a good one. I will buy again.

Chase was very helpful. Even though the store did not have the exact couch that we wanted, he showed us a comparable set and answered all of our questions.

Sales rep was very friendly and helpful. She gave me space to find what I wanted and didn't follow me around the store, which I appreciated. I ended up purchasing a loveseat and recliner.

We came here one night to check out couches. Patience helped us and told us she would knock off in total $300 and that the pillows come with the couch which is great. Store was closing so she asked if we would like to come the next morning. We told her we would come the next morning so when we got there, we asked about the deal she offered us she said oh let me check ok it’s actually $100 off if you finance for 6 months. Fast forward to today, we got the couch delivered but no pillows. We messaged her and she called me saying that’s a misunderstanding pillows don’t come with that couch and I told her she told us it did. She kept saying it’s a misunderstanding but I told her it’s not a misunderstanding my husband and I heard you say that. please avoid coming here. They try to lie to sell things to you and then don’t like to make things right after they are caught in their lies. And to think I was going to purchase dressers and more furniture from them. Never doing business with Ashley’s furniture again.

This review is primarily for Elizabeth at the El Cajon store who got my warranty approved and I was finally able to replace my damaged couch after two months of getting the runaround from their extended warranty (Reguard) customer service line overseas. I called every week and got nothing except to wait and wait with zero updates. Finally decided to try to talk to someone at the store directly and Elizabeth helped me. I explained the situation, she called Reguard right then, and they told her it was approved. I could not believe it. It was only once I went into the store and did something about it that Reguard decides to approve my warranty and replace my couch. Could’ve been coincidence, but the lesson here is that Elizabeth is awesome, and avoid the extended warranty

Dally was very helpful in the purchase of a coffee table. She was very nice and courteous!

Dally was very helpful. Great job!

Dally was very nice, friendly, and talkative!!!

Dally was patient furniture look good.

Yasmin M was such an amazing help. I loved having her as my associate! I got everything I wanted with an amazing discount!!

Dally was very kind and helpful Thank you

Sales staff were fast, helpful and friendly. I am looking forward to the delivery of quality product

Dally was great. Quick and easy and to the point service.

Yasmin and Elizabeth did a fantastic job. Thank you.

Dally Explained everything to me Crystal clear. I came in. I do what I wanted and she helped me walk away with it real quick.

Dally was awesome did my 1 stop shopping here matching furnitures for the 2 rooms and got the tempur-pedic too. Love her care. 🥰

Dally was kind, very helpful and patient with us, we were able to leave the story very happy and satisfied

Excellent service, sales and delivery!! Thank you so much. I give you a rating of 10.

Dally was our customer representative. November 2024. Dally helped us select our dining table, bed frame and mattress, sectional couch, and electric fireplace. Outstanding work by Dally! She knows every detail and information about all the products. Quality items. She guided us through every step of the process. Very professional and friendly. Thank you Dally!! Scott the regional manager was also in store and provided additional discount pricing. We are so happy that we visited today. Thank you so much!!

Thank you so much! 10 Star service ask for Dally you won't be disappointed $$

Great customer service great brand clean environment. Understood all my needs.

Great variety and super friendly knowledgeable sales reps.

Friendly and informative staff. Fairly good pricing.

Ashley staff were very helpful and kind made me feel very welcome almost like being with family. I received my funiture in plenty of time, delivery staff was also very kind bringing my funiture and assembling it for me. I give Ashley 5 stars please keep up the good services that you're organization is providing.

Great selection, stock, and service. Other places were lacking in these areas. Quick and easy at time of purchase, too.

I want to say thank you so much for chase he helped me and he has a good customer service

Thank you for customer service I appreciate Ashley

Poor product that was sold to us and the issue is not resolved yet!

It was fine

Thank you for your help Chase you are awesome

Dally was incredible. Very patient and kind!! Would certainly work with again!!

Marws has excelent customer service and explains everything to us. Very Happy !!

Great service!

Yasmin was great! She solved my problem.

We bought a coffee table there, and Jasmin and David were very helpful. We love the store.

Plz don’t spend your money here like I did, last year I spent $7,000 and my couch was $3.000. In only a few months I noticed it was not made well one end piece started sinking in. For this to happen in months of having is unacceptable and poorly made. After contacting them going back n forth with my protection plan that I only bought since the manager there made me feel bad if I didn’t buy it the salesperson would not get commission. So they said it’s a manufacture defect and Ashley had a salesperson come take a look and agreed I needed a new piece I even got a call from Ashley to confirm this. Days later they send an email saying they were not gonna give me a new piece. Very unprofessional and I was very upset and angry calling them complaining having to tell my story 10 times everytime I called. I asked to speak to a manager to help me with this and no one ever cared. Awful customer service and very poorly made sofa that I spend $3,000 on just that. I will never shop here again or recommend. For a company not to care and only care about selling you the furniture well it’s not my fault it’s a manufacture defect they should be the ones to help. Now I am stuck with a couch not even a year old that I am unhappy with.

Dally was very helpful and honest with the price and material quality. She gave us few options and helped us pick the one that fit best for our home

Excellent service! I was helped by Yasmin and she was very helpful and attentive to all our needs and gave us many options. Thank you!

Bought a bedroom set from Dally. She was amazing to work with!

Dally was wonderful and very helpful We went through credit check and paperwork efficienly. I purchased the sofa that my family will love.

My daughter, doggo, and I came in Wednesday night. We were looking for a sofa bed. We left with a sofa bed and 2 mattresses + foundation. Chase helped us, and I'm so glad he's so patient. He took us to where the sofabed was, but we were looking at everything. He helped us look at everything. Even the things we weren't looking for, but wanted. In the end, we got everything that we wanted plus delivery + set up. I'm very happy with the purchase and the price. We will come back again to see Chase and the giant big fluffy chair. Hopefully, it goes on sale 🤞🤞. Thank you, Chase, for your patience.

Yasmin was wonderful and helped my wife and I pick out a sectional and dining table for our new apartment. Overall very satisfied!

Yasmin is wonderful! I highly recommend coming to see her for all of your furniture needs. She is so helpful and kind!

(Translated by Google) Dally very friendly excellent service (Original) Dally muy amable excelente servicio

I walked into Ashley furniture store in El Cajon and I Was greeted by Yasmin M Very nice lady she immediately showed me what I wanted to see and she made the process super simple and very easy and fast. She was extremely helpful She answered all my questions and so kind and yes, I am so happy that she helped me purchase a new couch.