Ashley Store El Cajon, CA

Great selection and Dally was great!

Dally was exceptional! She was patient and offered us several couch options and colors taking our wants and needs into consideration. She gave us space and time to make our decision which was greatly appreciated.

Dally provided outstanding customer service. Highly recommend if you are on the market for home furniture.

Jasmine was awesome. She didn’t push or rush us and was so sweet. They price matched online prices with no hassle and helped us get a deal on the color we wanted. Great service and options.

The first thing entering the store, you can see some of the sales representative standing around in a circle and they are talking to each other about who can have it no, I don’t want it. You can have that one. Then before you even get out what you’re looking for you’re getting pressured into I need your name telephone number email in this iPad Then once you advise of what you want, they try to talk you out of what you want into something else as well as a mattress. I came for a couch, not a mattress. We ended up getting a few things from clearance and were told that the warehouse is only open Monday through Friday so if you need help putting it in your car, you’re gonna have to come Monday through Friday until 3 o’clock. They said the only thing that he could provide was a dolly not the muscle you need to provide that yourself. Came on the weekend with my brother to collect those items and I asked if they had something to tie up the trunk just in case if it was too big. And Toni advised me that if it doesn’t fit in the car, we don’t have anything to tie it with. You’re just gonna have to get a bigger car and shrugs his shoulder. No one really wants to help you unless they know that it’s going to be a high value purchase otherwise they just give you a skim and move onto others. This was not a great experience and I felt like they will tell you yes yes we can do this in the next thing you know it’s $100 more than it’s $200 more than it’s $200 more and then it’s another hundred dollars for delivery it’s crazy! Five out of 10 I do not recommend

Helped me out with purchasing a new queen bed after I had bought a king which turned out to be too much bed for me. Very helpful, professional and friendly.

Dally was very helpful to accommodate to my family’s needs our living room isn’t the biggest size but with telling her my measurements she was able to give me many options to choose from in seconds

Dally and David both awesome it took Dally less than 20 minutes to sell us a beautiful sectional and also taught me a couple of buying strategies I’m always sold in Ashley’s Thank you so much for helping me find a great piece of furniture at a reasonable price!

Great customer service by Dally, did not rush thru the process and explained everything I needed to know.

Patience and the staff was outstanding in helping me in getting my new bed setup (King). My first new one in years.

Outstanding customer service (Dally Cardenas) is an exceptional sales advisor.

Dally was very helpful, we were in and out in under an hour!

Dally was really quick and efficient when getting us what we asked for at the perfect price.

Dally was very helpful and very informative.

Today I had the pleasure of encountering Patience, and she was everything her name implied. Thank you, Patience for answering all of my many questions and making the purchase both an education and enjoyable experience.

Excellent service from Daily in El Cajon! She was knowledge & thorough! Will definitely refer and use her services again.

Patience was amazing and was very helpful! We had a great experience.

Great customer service experience and the associate Bryson was very attentive to all my needs.

Exceptional customer service. Mr. Santacruz demonstrated both patience and attentiveness as he guided me through all the furniture options that matched my needs. I highly recommend him for his professionalism and dedication.

Great Service & the workers were were very attentive. The person who helped me was called Patience and she was very helpful when looking around and helping to order items. Would come back again to look around more.👍

Great service!

Had an excellent experience, didn’t get what I was going for, the recliner I did get is far more comfortable, great fabric, and I love the color. Overall the experience was better than I thought it would be. The delivery was easy, and the men were really nice. They tested the chair and showed me how to use it. Thanks so much

Thank you Robert and patience for the Amazing customer service and deals you made all my wishes come true thank you ❤️

Patience is a virtue, and she saved us money!

Patience helped me today really nice and helped me with all my questions and concerns. Helped me set up my delivery date and payments.

Jasmin made our shopping experience for a Tempur-pedic mattress and a whole living room set lovely. It was nice not having a pushy sales person rather one who just informed, patient, and cared about the customer. Towards the end of our purchase she had David, one of the managers who was also amazing come and further help us with even more information on our mattress.

Great experience. Salesperson so helpful, knowlegeable, and patient. I was shopping for a new matttess. Salesperson was Robert Spence.

Great customer service by Dally and Yasmin. Both were able to help me get the sectional I wanted by giving me discounts and matching prices from the online store. Robert the manager also was of great help, before closing the deal, he even got me more savings. Like I said great service and people here really help you get what you want. Will definitely recommend this store.

My Husband and I needed a dining table sure enough I found it here online, but also found it at another store not nearby at a cheaper price. I was so grateful for Yasmin from the El Cajon furniture store who helped us as soon as we walked in through the doors. I’ll let her know what I wanted and she helped me right away through the whole process. She was able to price match with the competitors price, which I was so grateful. The process was so smooth and easy. Of course, I had many questions and concerns, and she answered them all for us. Can’t wait to receive my new dining table on Thursday. Will be delivered and built in my home. Now that’s a plus I don’t need husband to build it for me. Thank you, Yasmin for all your help.

Very bad experience with the floor manager and sales person. I applied for the Ashley credit card, the manager told me to lie on the income section to put a different amount of what my earnings are in order for me to get quailified. Long story short , my son applied for credit an he was approved. 2nd issue we had, our complete set of sofa and love seat was not in store to see it. The sales person showed us a similiar they had in display. She convinced us of purchasing the one online. Prior to making the purchase we asked if item could be returned and, she said yes. We recieved the delivery. Sofa and love seat was not the same or near similiar they had at the store. Fake leather!!! we called the store and sure enough the sofas could not be returned . Please make sure, not to get fool by these crook associates and manager. Remember they get commission for everything they sell. Bad Bad experience.

Dally was amazing and Very helpful. We will come back again.

came to the store today and got an amazing customer service from this lovely lady Patience is her name. very helpful and highly recommended

I have been a loyal Ashley customer for a long time, but my recent experience at this location has been very disappointing. I purchased a sofa that was not on display, and when it arrived, it was much firmer than expected. I notified them the very day the sofa was delivered and contacted the store to ask about exchanging it not canceling but I was told that it was not possible. The salesperson had assured me that the sofa felt the same as one they had on the floor and told me that if there was any problem, I could simply exchange it. This turned out to be completely false. On top of that, the response from the staff was rude and unprofessional. It’s very clear they do not value or care about their customers here. I followed the proper procedure, yet the treatment I received was unacceptable. Because of this experience, I will no longer do business with Ashley. They need to improve their customer service and show more respect to loyal clients.

We came in looking specifically for a sectional couch with left facing chaise and loveseat, knew exactly the dimensions to meet and the styles we were looking for. We started walking on our own, and were greeted by a sales rep Patience. Ultimately, after a few interactions with her, we left the store and bought the couch from a competitor. Patience first approached us when we were looking at first model from our list. She told us the couches have removable fabric and can be washed (she just jumped in in the middle of the sentence, which is not what we were talking about at all, and to let her know if we have any questions). We greeted her nicely and went on with our viewing, because she just kinda wandered off awkwardly. Later, while talking about discrepancy of dimensions between store's featured configurations (110'') vs the pricing sheet (108''), in the middle of a sentence, Patience came in again to tell us that they offer financing on their couches. Out of the blue, no "how are we doing" or anything, just jumped with financing options. We politely told her we didn't ask (we were buying cash anyways and haven't even decided for a model yet) but instead had a question and wanted to know why the sizes differ between printed configuration and pricing sheets (again, we knew our dimensions to meet so it was important for us). Her answer to that was "oh yeah I guess this must be wrong". She wandered off again, and we went on with our viewing. When we finally lost patience (no pun intended), is when Patience approached us for the third time, again interrupting in the middle of the sentence when we're talking about specific couch dimensions, and said "I brought something for you to play with", bringing a little toy-setup for living room configurations. I asked her what am I supposed to do with it, to which she responded "I'm just trying to be nice", to then give an attitude face and wander off again to clearly talk about us to her coworkers. Who hired this person? On three separate occasions, she approached out of the blue with one sentence unrelated to either our conversation, stage of shopping or anything really, to then wander off and follow us throughout the store at a distance? Either stay with us and have a conversation like a human being, or let us shop alone, but why try to do an awkward interruption marathon? Then, when we actually had questions, she didn't have answers to them. What was the last straw is to treat us like children bringing "something to play with" when we already stated and showed that we're only looking for a sectional three two piece loveseat and chaise, or three piece with chaise, specifically between 100-120 inches long. How removed from reality does one have to be to think that bringing a living room configuration toy would in any way be helpful here? From a sales rep, expectation is to be helpful, knowledgable and then polite. Patience showed fake politeness, 0 knowledge and negative amount of helpfulness with her awkward interruptions. We happily ended the day buying a couch from a competitor, and laughed with their knowledgable sales rep about our lack of 'patience'. I don't usually write reviews but holy, this will remain a permanent memory of my interactions with sales reps, and not in a good way.

Charge me extra fees I didn’t need

Second time purchasing from this store. The first time was a bit frustrating but this time the experience and interaction was amazing. I worked with Fred, he was very relaxed and genuine. Allowed me to browse and roam freely but kept himself available to answer any questions I had a long the way (including price matching). Whew to shop and be treated like a person and not a sale is amazing ( I’m an experience type of gal). Thank you Fred! Moving on to the furniture, the only thing I didn’t really too much care for is the fact that there is not an option to take it home and schedule pick up (I’m also a save your money girlie)- so you’re forced with the option of paying for delivery. The sales leader, Robert I believe ensured I was i formed of what to expect and gave me amazing side customer service as well as what appeared to be training of Fred as well. It was a breath of fresh air to see a team interact to support each other. I will definitely be back after this experience. Thank you kindly.

Thank you Yasmin. She really was patient with me as I tried all of the different mattresses! I went with the Black Beauty rest and am excited with my purchase.

Everything turned out great

patience she is so nice and the store so good

Very helpful staff! Great shopping experience😁👍

There was a problem with the delivery, and Ashley‘s furniture went over and beyond to make it right. Thank you to the manager, David.

Bought a $4500.00 couch and within 1 week one of the motors in the recliner quit working. It’s been almost 4months and multiple phone calls and the problem still hasn’t been resolved. I’ve purchased items from this store in the past and had no issues. After this is resolved I most likely will not be doing business with them again.

Patience did a great job: explaing, giving us room to explore the store, and to answer our questions

The store in El Cajon is clean and spacious. The sales person was friendly and helpful, without any kind of sales pressure.

Dally was wonderful told her what I wanted and she found it fast. Very good service. Thank you.

We originally went in just to browse and see what we could find for our new apartment—but we ended up furnishing nearly the whole place! We purchased two bedroom sets, a complete living room set, and a beautiful kitchen table with six chairs. The quality of everything we bought was incredible. A huge shoutout to Faisal, Robert, and David for all their help. We spent about four hours exploring the store, and throughout it all, Faisal was especially patient, understanding, and went above and beyond to make sure we got exactly what we needed.

Fast and helpful

Dally, our sales lady Took her time with us to walk us around help us select our new apartment. Everything went excellent. She’s an incredible sales person very personable very friendly very knowledgeable. Well, she didn’t know. She talked with her managers and make sure it was straight.

Great experience purchasing furniture at Ashley furniture! The delivery was within the timeframe and furniture was even better than expected!

Very pleasant experience. Was happy with my choice of furniture. DALLY CARDENAS was very helpful and pleasant to work with. Will be back again.

Everyone at the store was helpful and nice. Yasmin spent a lot of time with me, great person, friendly, and helpful!!

The customer service at this Ashley is phenomenal! Andres and the team took such good care of us and we ended up with a beautiful couch sectional that will look bad ass in our living room- thank you guys!

Andres was great! He answered all of my questions and searched on his ipad to find the companion swivel chair to match my sofa.Can't wait for delivery.

Ordered 2k in furniture. Items took about a month to arrive. Items arrived damaged and unusable. El Cajon Store referred me to customer service. Customer service is based in India. Customer service hung up on me while filing a claim. Haven't been able to get this resolved. Avoid Ashley's.

Yasmin provided excellent service. We came a few months earlier and she helped us every step of the way in picking the perfect mattress for our home. When we were ready to purchase she remembered us and treated us like family!

Absolutely amazing experience shopping for my home furnishings! The sales staff were very hospitable and the manager Robert was extremely kind and informative. He got us some great deals! If I ever need more furniture- I’m coming right back here!

Dally did a great job walking me though all the options when I was loookog for a new couch — very thorough and attentive! Highly recommended!

awesome staff, great quality furniture and fast delivery and setup. A+

Fantastic selection of high-quality furniture at very good prices. Received a great discount too! The level of customer service was far above any other place I have been to. Bryson, who helped me, was incredibly patient, helpful, and kind. I would definitely recommend this place to anyone looking for good furniture!

Luxurious and elegant furniture with an exceptional collection, high quality, and outstanding customer service. Yasmin and David were especially helpful—kind, knowledgeable, and a pleasure to work with. I highly recommend this place.

Eric was so helpful in our furniture buying process. We are so excited to see our new items in our place

Gene was very helpful

Great customer service from Dolly! She found us the perfect mattress, highly recommend going to her!

Patience was very helpful with us while we decided on what couch we wanted. Thank you for all the running you did helping us and almost everyone in the store! Everyone wanted you to help them!!!!

Great service

Dally was wonderful to work with! We purchased the exact item that we were looking for in the right price range. We really appreciate her knowledge and recommendations!

Omg the person her name is yasmin she very kind and she very nice person and she helped me a lot

(Translated by Google) Very good service, friendly, very experienced, pleasant and a good salesperson, thank you Dally! (Original) Muy buen trato, amable, con mucha experiencia, agradable y buena vendedora, thank you Dally!

Dally was excellent she was very helpful and patient with all I needed very great customer service

(Translated by Google) Excellent service from Dally (Original) Excelente servicio de Dally

Yasmin was very very very helpful in helping my family get and receive the best deal and service possible. Please ask for her if you are looking for anything at Ashley’s.

Amazing customer service. Yasmin helped me out she explained everything so well. So happy with the help I received.

LOVED THE SERVICE!!! Dally and Leah were super helpful and very kind, they made everything super easy.

Dally and Leah are amazing, they make you feel at home and by far the most painless free easy ways to grab the home goods you need!!!!!

Patience was awesome throughout the entore purchase process. Smooth experience. Recommended.

I was very impressed with our salesman, Eric. He immediately showed us the area we were looking for. When we wanted more, we looked online and found a set I admired. He answered all my questions and was very polite. He applied any discounts shown online. Then he introduced us to the manager so I was fully assured we'd receive our shipment within a day or two of the promised date. We paid extra for the full delivery and setup of all. Thank you!

Dally and David were very helpful and answered all our questions!

Dally did a great job helping me with my order. She was very friendly.

Yasmin was wonderful helping me. I had 1 million questions and she answered all with no rush. She even helped entertain my kids so I can make the best decision.

We needed new living room & dining room furniture. Dally Cardenas assisted us and did wonderful job in helping in our selection process. She made the process very easy. I would recommend Ashley for their furniture and excellent customer service. Thank you!

Bobby was very helpful and pleasant he gave me a big discount. I love my furniture!

Prompt, clean, efficient, careful and professional

Bobby was a great person to work with. He wasn't pushy like a lot of salesman. From 1st contact to purchase he was professional and helpful!!

Bobby is amazing! I didn’t have much time in my schedule on Sunday but I told him I would be back on Tuesday evening to finalize everything. He knew me by first name when I walked in and was just so sweet and kind the whole time. He worked with the sales guy to get me the best prices on my new bedroom furniture set. I love Ashley Furniture! Thank you so much, Bobby!

Excellent customer service!!! At the store the agent patience was very helpful and gave me my space for me to decide on what I liked and wanted to purchase for my apartment. The delivery gentleman were on time, polite and they made sure my furniture was placed exactly where I wanted it. Overall very happy with Ashley reason why I always go to them!!

It was great working with Bobby! He was very informative about all of our options. He gave us time to discuss together and helped us feel comfortable through the checking out process.

Staff was readily available, knowledgeable and very helpful.

Dally was so helpful, easy going and informative. She’s a great asset to Ashley’s Furniture

Furniture here is competitive with other stores.............the showroom is nice and the sales people are helpful.............I only needed a few pieces for a bedroom..............I looked around the major store's and a few small ones around my neighborhood..............I found everything I was looking for here..............I picked what was In stock so I got my pieces quickly.............I believe it was Eric who helped my wife and I write up the invoice and apply for credit..............Lucio and Robert were my delivery drivers..............so far everything is good.............all I have to do now is pay the bill when it comes

Yasmin was extremely helpful and was able to help us pick out our whole living room and dining room! Thanks so much for your great customer service Yasmin. ❤️

David, Manager at the El Cajon location is beyond amazing in quality customer service & professionalism! Very kind & helpful!!

(Translated by Google) Very good service, very attentive to the customer (Original) Muy buen servicio muy atentos con el cliente

Great sales person

Bobby L. was very helpful with my search for a new couch and dining room set. He was kind and took the time to show us all options! I’ve had multiple sets of furniture from Ashley’s, it really is good quality, and I’ve loved every piece I’ve bought!

We took so long to make a decision on a couch and went to the store multiple times. Yasmin was so patient with us and wasn't pushy. I will def return to the El Cajon location when we make any big furniture purchases in the future.

Got great service. Dally was super friendly and helpful. Nice store.

Another amazing sale from Mr. Robert Spence! I only like to buy my furniture from him since he’s so professional and doesn’t try to persuade me with unnecessary purchases. Please see him for your furniture needs! He was also able to price match an online discount I found for $200 less and i am now the Prius owner of the midnight madness couch!

Bobby helped me today with my King Bed and mattress purchase, helped me get a good deal and find the perfect set for me

Bobby was great. He was super helpful and had patience. Definitely recommend coming here if you need furniture and ask for Bobby.

Good selection, reasonable pricing, friendly and flexible staff.

Actually they are not professional, please don’t go this store, they hired the sales person that they can’t easy explain everything to you, and please I am recommending to you that don’t go to this store

Ask for Yasmin she was so helpful and very friendly. My husband and I are so happy with our purchase. I will definitely be coming back to furnish my Dining Area. Thanks again Yasmin

Dally was really great excited to receive my couch.

Not only was [Dally] professional and attentive, but she also went above and beyond to ensure my satisfaction. She followed up after my purchase to ensure everything was to my liking, which speaks volumes about her commitment to customer service.

Dally great service!

I just wanted to say, Yasmin did an outstanding job by helping us picking the things we needed for the house. She deserve a raise! Thank u, again Yasmin

Just a heads up if you shop at Ashley furniture. We bought a dresser from the one at parkway plaza in El Cajon. We got the warranty and it broke after less than a year. We called in the warranty and someone came and said they would order the part and he would be back in 2 weeks. A month passed and we called and they said they had no record of a part being order and they forwarded to someone else and they would get back to us soon. 2 weeks past we called back and they said they would forward it to someone who could help again. We did this for 2 months. I sent emails, and phone calls and then I found out that a lot of people are having this same issue. They will scam you. There is a whole fb page about Ashley furniture Customer complaints just like mine. I have so much going on right now and this is so stressful. I am tired of living out of laundry baskets. You guys really screwed us!

Customer service is friendly. They helped with making the best selection for what we were looking for. We are highly satisfied with our purchase.

Great service.

Furniture was higher end than in other stores. Sales person tried to push for fabric warranty and set up delivery at exorbitant fees for our two power reclining couches with power headrests. We politely declined so she got her supervisor to push for the warranty and furniture set up. We remained polite but steadfast in our declination. They were definitely heavy handed and it was offensive. Although we liked the furniture, we almost walked out of the store. Ended up buying the furniture without the fabric warranty or set up fees (which would have added another $1,000 to the bill). It was delivered well packaged. My husband and I set it up in 1.5 hours. If you are a little bit handy, set up is no problem, much less of an issue than they told us but we had done the same set ups before and it’s never an issue. Don’t be bullied by the sales people.

Great experience, Patience sales rep greeted us on entry. She listened to what I was looking to and allowed us to browse without pressure. When we found the dining room set we’d searching for she helped us check out and arrange delivery. Very fast and pleasant experience and we’ll definitely return for future furniture purchases! Both Patience and David, manager, were great!

Good service and on time delivery.

Yasmin was very helpful and helped us get the best deal! Will def come back!

The sale associate bobby was amazing. He helped my mom get everything she needed and he had a true genuine heart

Bobby is a great customer service representative. He helped my mom and I step by step. Very patience and great at what he does. My mom loves the couch.

I am very appreciate the customer service who helped me. Thank you and God bless you

Dally Help me over 3 hours to find all the pieces I need for my new nest, She offered me a new mattress since I told her my fisnce is coming from my country to marry me Thank you Dalky 100 stars for your best guest service Fatima.

I went into the store ready to purchase a coffee table and some other home decor and was treated very rude and ignored. I had to ask a sales associate about a piece of furniture that I seen online and he quickly informed me that the item wasn't available. I them asked for something similar and was brushed off!!! Couldn't believe it!!! I was so desperate for the item, I still looked around the store, not one person helped me. I ended up leaving and was shocked at the horrible customer service. There were 10 sales associates and not one was professional or nice. I was paying in cash too!!! What a waste. I will never go to this store again. I ended up purchasing from Amazon.

It was such an awesome buying experience with Yasmine. She assisted me kindly by showing me all the available TV stands…and helped me pick the best one available. Thank you Yasmine,

Process was really smooth, Dally and Toney were really helpful. Loved the experience.

Yasmine gave 100% AAA sales service. She is a real asset to the Ashley brand. She gets 10 stars. I’m just insulted with the business model for in store furniture shopping today - this is our 2nd Ashley store shop, both times the price tag was not only $150 more than the on line price, but then there’s the $100 delivery fee and then I’ll talk to my manager and maybe I can give you 10% off - it felt exactly like going to a car dealership. If we hadn’t started walking away, we would have paid over $200 more. I ended up saving exactly $8 under what I would have paid if I had bought on-line. Delivery was very smooth with great packing and service.

Thank you very much for an amazing experience at Ashely’s furniture with Dally, she’s a doll very helpful and patient with what we were looking for 💕

Patience helped us out so much! I had so many questions and she answered everyone of them! excited for my new couch! Thank you Patience!

Dally is great

Special thanks to Dally, I never leave reviews but I truly appreciate her for being patient with me and answering all my questions. She was very professional and not pushy which we appreciated 🙏🏽

The sales rep.,Chase, was very helpful showing me around the store and helped with my decisions.I bought some great furniture at great prices. A very nice store.

I recently visited Ashley Furniture and had a disappointing experience with an associate named Eric. Unfortunately, his behavior was both intrusive and unprofessional. He repeatedly followed us around the store, not allowing us the space to browse or make decisions on our own. Additionally, his attitude was dismissive, and he seemed more focused on getting myself and my group out of the store rather than providing helpful assistance. This experience significantly impacted our perception of the store, and I regret that it was so uncomfortable.

Great service

Dally is so kind and personable. I really recommend her for any purchases you may find at Ashley’s Furniture. She really knows the process and is very detailed orientated which is so important when there’s other color choices available. Eddie and Cathy Reese

Great experience with Bobby! My family and I got a new couch! Very professional, polite and was quick to answer questions:)

I have been an Ashley furniture fan forever! High quality pieces and friendly service with great prices!! It's hard to beat!

I’ve been looking at Ashley‘s selection online and decided to go into the store to see the real live furniture. I was very delighted. The sales people were very helpful. Had lots of information yet did no pressure. It’s a pleasant store with lots of inventory. Great experience.

Patience and Leah were amazing and helped us figure everything out especially financially, everything worked out!!!

This was my first time purchasing, and I ordered a bed and nightstand for my son. I was supposed to receive three packages, but I only received two. When I called to ask about the missing package, I was told that FedEx had lost the third one. They said they would check and get back to me, but I’m still waiting. This is very unprofessional.

Dally was such a great help in finding what we needed ✨great customer service

Bobby was amazing had me in and out and was very knowledgeable. If you need any furniture, come see him

Great service and excellent on time.

Dally was helpful and made the process fast and easy. My husband and I went back and forth on alot of couches but Dally helped us navigate which one to choose from. She gave us options and answers and overall gave us a wonderful experience.

Dally was so personable and friendly. She let me everything I needed to know and wasn’t pushy. Thank you so much

Excellent service

Great customer service! I was looking for a couch and ended up coming back to purchase it from the El Cajon store. Great interaction with J. Santacruz & Chase.

Dally and David were great. Knowledgeable and Helpful.

Dally its an excellent staff , good attention and communication! 🫶🏻

Dally was very helpful 👌. Thank you

Patience was amazing

I had a great experience at this store! Yasmine and the store manager were amazing and very helpful! And the prices were great as well! 10/10 recommend

Delivery was great. The guys brought my couch up a flight of stairs, were very friendly and worked quick. Couch is super comfy!

I received two only I didn’t receive two more

listened to what I was looking for and got me the couch to fit my needs. Was in stock and I am Excited to receive it this week.

Dally was very nice and helpful

Dally was fantastic. Easy to work with and informative on products. Thanks.

We had an amazing experience with Yasmin. She was very welcoming, knew her product, felt like I was shopping with our mom (in a good way). We walked out with a great sale, amazing quality bedroom set! Any questions or more products I will be sure to give her a call! Thanks Yasmin so much for your service and seamless process ! -“Kay & Jared Jewelers”

(Translated by Google) Happy to buy here and excellent service from Dally and David, very friendly and helpful, I recommend that you ask for them, you will be satisfied Thank you (Original) Feliz de comprar aqui y exelente servicio de Dally y david muy amables y geacias los recomiendo que pregunten por ellos van a quedar satisfechos Gracias

Dally was incredible. Thank you for helping us find our new couch!!! Our son loves the ice cream. Thank you for finding out son's hat.

Dally was awesome thanks so much. She was very helpful.

I have never been so humiliated at any store in my life!! I have no idea how they are in business. The manager (long gray hair) has anger/stress issues and took it out on his customer (me) and I hope he doesn't do that to any other customers. I was in tears leaving and could not even sleep trying to process how a manager kicks out his customers because they argued about a return. He should hear them out and then professionally proceed not by kicking them out! I am truly hurt and disappointed. I bought so many things from them, but will now close my credit card and never go back. I hope no customer endures what I had to endure.

Dally was so great and informative, she has a great personality and really widespread knowledge. I strongly recommend her!

We went into the store in El Cajon on Jan 8th 2025 and bought my 81 year old Aunt a couch and matching chair. When the furniture arrived 2 weeks later than what Ashley said it would be delivered they did nor bring the right color chair.. First they said they would not change it because once a piece of furniture enters into a home they cannot take it back. My Aunt told the delivery people.that the chair was the wrong color and told them to take it back. The delivery people told her they had to deliver it and she needed to take this up with the store. I did and after a few hours on the phone with them they decided to pick the wrong chair up and deliber the right color chair a month later. When my Aunt fi ally received.the right color chair she noticed the delivery drivers did not take.the chair out if the box , there were mo tags on the chair and.it was worn like.it had been the floor model. We called Ashley and complained, they sent out an inspector who decided there was nothing wrong with the chair.and.they will not replace it. WE WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Showed up at the time that was promised and was quick and efficient with setting up our furniture

Dally was exceptional! She let me take my time, answered all questions (wealth of knowledge!). Great experience!

Dally was very helpful and patient. Thank you!

Bryson greeted me and my son. I told him I was just looking and what I was looking for. He respected me and gave me my space and let me know he was there for any questions I might have. In the end he helped me as I bought a couch and a chair. Bryson was friendly and professional at the same time and I was very happy with the way he treated us.

My first time getting anything from your store. Haven’t gotten anything yet so will see how it goes

Dally Great help sweet friendly and I received my hearts desire a couch

Dally was super helpful.

Dally was so nice to us, she explained everything so well. She give us a lot of advice and discounts, we love Ashley furniture

We had a very good experience with Dally our sales person. The manager was helpful too. Purchased furniture for our new condo. Ashley's had the best prices for us.

Got our Table set here, and wonderful table, and chairs, great quality!! . Please ask for Yasmin, she's a great person and helped us find the perfect table set for our house. She has great ideas and she's very respectful and she's extremely nice.

Yasmin helped us and she is wonderful. Very professional and courteous and personable. She worked hard to get us a discount. Thank you Yasmin!!!

We had a wonderful experience at Ashley! Yasmin helped us and was very thorough. She answered all of our questions and made us feel very comfortable with our purchases. The manager helped finalize some things and everyone took the time to walk us through the process. Definitely recommend! Thank you Yasmin!

Thank you Dally, very professional and helped us out in 10 minutes and we got the perfect couch it gets delivered in a few days

First time shopping at Ashley furniture and my partner and I had a great experience working with Patience! She was very knowledgeable, patient, and kind. We found a beautiful couch and Patience made the experience very easy!

Found a modular couch that I loved. It was a pretty fair price and on sale which is always a plus. I received excellent help in store and my furniture was delivered and assembled in perfect condition! The delivery guys were amazing, friendly, and attentive. They made sure to watch out for obstructions while bringing up my couch and they were totally fine with taking off their shoes in my apartment when I asked.

Dally was very helpful and took great care helping me find my perfect pieces!

Dally was an amazing help on helping my my bed set for my bedroom, she is such a sweet person. I am very satisfied with my purchase.

Yasmin helped me with the purchase

Yasmine was so wonderful. Fast and easy. I will refer many people to her

Overall very professional and knowledgeable and not high sales or any of that nonsense just out to help you I really had a good experience with these guys and I will definitely go back again

Dally did great providing my family and I with excellent customer service. She provided us with necessary information about what we were looking for and helped us find a perfect match. David also gave us wonderful service with helping us get good deals and discounts for our purchase. Overall a great experience.

Dally and David were both really helpful with helping us make a decision with our purchase. They were always there whenever we had questions and accommodating.

Hello. We have a great experience with the employees Dally and manager David we buy a beautiful furniture best price. The help us with a great credit and no interested. Thanks for the great experience really happy.

I am very pleased with Dally ‘s help. She was great..

Great experience. Shopping made it easy with the help of Dally.

Dally and David are awesome, great discounts.

The salesperson seemed like she did not know what she was doing. She was pleasant but it took a very long time to complete transaction due to her having to ask for help over and over. Maybe she is new. She was pleasant but may need more training.

Yasmin was very helpful in our purchases at Ashley’s. She got us the best deal and made us feel like family!

The guy who helped me was very Knowledgeable he took his time and was very patient with us

Yasmin was very helpful and gave us a great deal. We bought a sofa and love seat. We are returning customers.

Excelente service..PATIENCE Is a great sales person. Love this place and people.

Salesperson (Dally) knew her products well. Very personable and eager to help. She made my selection process and the subsequent purchase a breeze. Dally was very good at explaining the how-and-why of each step of the purchase and delivery process. Will definitely look for Dally the next time my wife and I are at the showroom. HOWEVER, THE DELIVERY COMPANY WAS DEVIOUS. The delivery guy insisted I sign a form before they would take my recliner chair off their truck. I told him I wasn't going to sign until I checked that the chair was what I ordered and it worked. He said "Its OK the first form is only for my company to show that we arrived. The second form that you sign later is for the store." After several minutes of getting nowhere, I told him "No delivery, you can leave now!" He left and came back with the chair. After I checked everything out, I told him I was ready to sign both forms. He told me "No, there's only one form to sign." Note: the delivery company only gets paid if they get a signed form.

As soon as we walked into the store Jasmine greeted us and was very welcoming and helpful. She took the time to get to know us and what we were looking for. She really took care of us and was understanding with our budget, we didn’t feel pressured to buy the higher priced, albeit higher quality, items and that really made our experience better. Definitely looking to come back and work with her again should we be in the need for more furniture soon.

it was great—the Manager and our sales representative were awesome,very polite very knowledgeable and most of all not pushy

Our Ashley rep Dally and manager David were two of the most accommodating, informative and kind individuals I have ever met in a sales environment that truly made us feel at home and comfortable with shopping around to furnish our new place. We came in during the last hour fully intending to just look around and get some ideas for a dining set and a love seat and we ended up with an amazing deal that we couldn’t pass up. If you’re looking for high quality, affordable furniture with 5 star service, this is the place for you!

Came in Ashley's furniture and was greeted by Ms. Dally. My mother wanted to buy me furniture as a gift and we needed to figure how to do. Ms Dally came up with a idea and sat with me as I was on the phone with my mother and figured it all out. She was not like your typical furniture sales person who treats you like your just another sale. She treat me as if I was family. She was extremely polite and patient with me. I can say if there was will and a way for us to get the furniture Dally was going to find a way. She is very nice and easy to speak with. If you need some furniture and want to be treated like family come to Ashley's Furniture in El Cajon and speak with Dally. Her and her manger David are awesome and will give you the best experience and deal they can.

Dally was absolutely amazing and steered me exactly where I needed to go for what I need. Five star service.

The store doesn’t answer their phone (hence less one star). I called many times to ask if they have the furniture that I wanted. I went to the store to personally check and was met by this wonderful lady named Yasmin. She is awesome! Great customer service and very helpful!

(Translated by Google) I liked how they treated us And they gave us a discount. (Original) Me gustó,como nos trataron Y nos hicieron un descuento.

Dally was very friendly and sweet.

Marwa was very knowledgeable and helpful.

Dally and Mohammed were amazing!

If you go to Ashley’s HomeStore in El Cajon, ask for Dally. She’s very friendly and energetic. She has years of experience and is very knowledgeable. She will assist you with all of your furniture needs! Thank you Dally!

(Translated by Google) Dally treated me very well, he was very patient with us and helped us with everything and in a problem we had with the account he solved it without any problem, very happy with the attention (Original) Dally me atendió muy bien fue muy paciente con nosotros y nos ayudó en todo y en un problema que tuvimos con la cuenta nos lo resolvió sin ningún problema muy feliz con la atención

Ecxelente service by Yasmin so helpful i appreciate her service

The worst after sale customer service l have ever seen. The next day been trying to contact the store. In fact all four stores in the san diego area and the automated machine keeps sending me to the philippines and they are unable to connect to the store also. I just need to confirm that.We have the right parts for the new bedroom coming to support the mattress. But very sadly, automated answering service they use. Is not able to connect you to an agent. Either locally in the US or the Philippines that is able to help.And then the machine just hangs up on you. Very disappointed.I'm gonna drive back to the Store Today.And I'm very seriously considering just cancel in the order.That was scheduled two weeks from now for delivery.

Shopping at Ashley’s was a pleasant experience. The service was remarkable. The purchase arrived at home the next day. I was very pleased.

I am a customer with Ashley over seven years the lady she was helping me out all the time. She’s very nice and cool her name. Dally The best ever thank you so much

Very good shopping experience. Found a beautiful desk that was very reasonably priced. Dally was a pleasure to work with. She was very helpful and there was no pressure!

Patience went above and behind to help me find what I was looking for. She was never pushy and never made me feel pressured. She answered all my questions and was extremely friendly, professional and personable. She even made accommodations for me when I was traveling out of the state. 10/10 would go back to this store and would ask to work with her again.

Excepted attention the dally ❤️

I just recently purchased an ADU I want to Ashley furniture to pick up furniture and I was greeted by Yasmin, who was very helpful and helped me out pick out what I wanted and the perfect color for my house. I wanna give a big shout out to Yasmin and also David the manager for helping me get the discount that I needed

If you don’t want your $10000 bed to recline, you’re in the right place.

recently visited Ashley and was assisted by dally and managed by David. I want to commend for dally their professionalism and exceptional customer service. They were attentive, knowledgeable, and went above and beyond to make sure all my needs were met. David, the manager, was equally impressive—ensuring everything was handled smoothly and making me feel valued as a customer. It’s rare to experience such a seamless and pleasant service. I highly recommend this team! Thank you for a great experience!

Dally was very professional, friendly knowledgeable. I really appreciated my experience with her.

Dally the sales rep was very helpful and nice The prices are reasonable and I would encourage everyone to go there

My husband and I were searching for a new couch and visited this location multiple times. We finally found the perfect one, and Yazmin was such a great help throughout the process. She’s incredibly sweet, attentive, and made sure we got the best deal possible! I really enjoyed my experience with her and ended up getting the couch I wanted at a reasonable price. If you’re shopping for furniture, I highly recommend asking for Yazmin!

David he is the best manger and customer service

I would recommend Ashley Furniture! Just the amount of rescheduling the Delivery of the furniture was an issue as we were told it was in stock. Other than that, love Ashley Furniture

Patience was the associate that assisted me, she is wonderful and she makes sure you leave happy and with the best deal

Gear service! Patience was amazing! Will definitely return

Dally and Vern helped me out a lot, I went all around town and they matched the price with a better deal and a nicer set!

I give them 3 stars due to time frame for delivery. We purchased furniture on 11/30/24, delivery was promised 12/31. We got 2 items out of 4. Promised the rest on 1/9/25, no merchandise. I got table today 1/14/25 , and love seat is promised for 1/23/25. Almost 2 months for us to get our last piece of furniture. Through the holidays we had a sofa and 6 dining chairs.

I really enjoy shopping there. I had a good representative helping me and a product that I received was excellent

(Translated by Google) Very good service from the saleswoman Patience! She helped us a lot and explained it to us very well even though our English is limited, she made an effort to help us. We found something much better than what we were looking for. Very good job, thank you Patience!! 😃 (Original) Muy buena atención de parte de la vendedora Patience! Nos ayudó bastante y nos explicó super bien a pesar de que nuestro inglés es limitado ella se esforzaba en ayudarnos. Encontramos algo mucho mejor de lo que buscabamos Muy buen trabajo gracias Patience!! 😃

Great customer service, the employees are very polite and very patient. Will definitely come back again.

Dally was great. In and out quickly with no hovering over me. Answered all my questions.

We had a fantastic experience buying our couch this evening from Patience. She was very knowledgeable and not pushy at all in helping us find the perfect couch. Highly recommend Ashley Furniture and specifically buying from Patience! :)

We had the best experience buying our new couch with Patience! She is the absolute best!!!!

We went into Ashleys today to buy a mattress and frame. Dally helped us out. She and the manager David were exceptional. They were both super informative, easy to talk to, and worked with us on our needs. I’m so glad this is where we went to get what we needed. Thank you!

Dally was very helpful, talkative and professional. I would definitely recommend your next furniture purchase from her.

Beautiful

It was great! Ashley had what we were looking for! the Salesperson was very nice!l

We were in Ashley store in El Cajon and we found a very nice mirror in a very good price. Dally ' mattress specialist' was a very helpful in closing the deal, she went above and beyond our expectations with her smile and knowledge. Thank you Dally ..

Dally and the manager Steve were willing to give me some great discounts as a first time customer! We found a great bed frame and mattress all in one store.

Dally David The best customer service in Ashley El Cajon whenever you think you buy something go with these guys

Dally was very, very professional and helpful. She had the most friendly disposition I have seen I a sales person but made you feel comfort and wasn’t pushy. Felt as if we were friends for years. Thanks once again for your service and support! We purchased a beautiful leather sofa and side couch and table.

Mr. Chase Was Instrumentally and helping me purchase a bedroom set. He was very professional and assisting us and explaining the warranty on the furniture cost, which I appreciate it very .

Dally gave me an excellent customer service and I’ll glad will come back to the store

Dally Thank you for your help Thank you Ashely store good prices And Thank you of the help of the manager and you thank you for gave us and the great discount. 100% Recommend it

Dally was really helpful and patient with our family. She waited without pressuring us and wasn’t bothered by asking questions

Absolutely horrible experience at this store, delivery date changed 4 times, some furniture not delivered and no store manager can tell me when it will be delivered. Promises from on store manager to fix it but never bothered to return calls.

Love the store itself, and good quality furniture. I went to the store 3 times, 2 times I didn’t have a great experience with the sales reps, but there was 1 who was enjoyable to work with, who didn’t get credit for the sale

(Translated by Google) I was very satisfied with the help that Dally gave me, excellent service, very efficient, highly recommended. (Original) Quedé muy conforme con la ayuda que me aportó Dally excelente atención muy eficiente súper recomendada

Dally and Scott are the best! Just matched a killer deal I found online and very excited!

Patience was extremely helpful and kind in helping with all needs!

Good and honest store. There was a small mistake where we received a slightly different version of the couch we asked for, but they went above and beyond to get it resolved.

Dally provided excellent customer service and made the process of ordering a bed frame and drawer chest super easy. It's my first major purchase with my significant other so it was made even more memorable by Dally's help and guidance. I highly recommend this store and will come back for my future furniture needs.

(Translated by Google) Dally, excellent person, very attentive, very clear, very precise and very pleasant The next purchase I will look for attentively (Original) Dally excelente persona muy atenta muy clara muy precisa y muy agradable La próxima compra la buscare por atenta

Dally was so great!!!

Dally was amazing! She was so helpful, informative and not pushy at all. She was able to guide us and find our new couch perfect for our home! Highly recommend working with Dally.

Dally was very helpful !

I purchased a dining table from Ashley Furniture around Thanksgiving, expecting all the pieces to be delivered together. In-store, I was assured it would arrive by December 31st. However, I recently received a call stating that delivery is now pushed to January 7th, with little notice or explanation. The lack of communication has been incredibly frustrating. I called customer service to ask about compensation for the inconvenience, and they directed me to the store. Unfortunately, the store never answers their phone, making it nearly impossible to resolve the issue. This delay has disrupted my holiday plans, as I was counting on having my dining table to serve dinner. If there had been better communication, I could have planned accordingly, but instead, I’m left feeling disappointed and undervalued as a customer. To make matters worse, this location already has multiple negative reviews on Yelp, and my experience aligns with many of the complaints. I will not be shopping at Ashley Furniture again and cannot recommend this store to others.

Yasmin was a wonderful advisor, the process was smooth. Great customer service! Can't wait for our new couch.

I went to Ashley furniture to get my furniture the best advisor to talk is Yasmin

Wow, I was greeted and so very well taken care of. Dally Is so friendly and so professional! What a great shopping experience! Thank you, Dally!!

I had a really nice experience in Ashley home store in El Cajon , Dally help me a lot taking all my decisions and David the general manager gave me some discount on my purchases, thank you so much!!

Yasmin was a good salesperson, she let me look around and showed me what I wanted to see. She made my experience pleasant.

Dally was amazing !! Very informative, and really helpful in helping us find furniture for our first home !! Her and David the manager were instrumental in helping us get a HUGE DISCOUNT. Was able to walk in and find everything my wife and I needed for an INCREDIBLE PRICE. Don't waste time anywhere else, FastTrack your furniture purchasing here. This is my new go-to place for all furniture goods. EXCELLENT CUSTOMER SERVICE. Huge shoutout to Dally and David. Ask to work for them when you get there. Trust.

Dally the Associate and David the Manager are the BEST, we got our furniture discounted and she was very understanding and helpful with all the shown products, AMAZING EXPERIENCE!!! Definitely would recommend coming here for any furniture you need :)

Patience was very helpful and kind to us. Thank you

Dally was very helpful and friendly.. 👍🏽

Yasmin was a server and we bought our first time buyers and we were very satisfied . She was kind and very professional. Thank you

Walked into Ashley’s after shopping online all day for a specific sectional couch my mother fell in love with. I walked in with a price in my head based on the prices I saw on various sites. Dally was wonderful to deal with and the manager on duty (David) was just as pleasant. They matched the price and I walked out happy with the purchase. It was a great experience.

Bought a sectional sofa for over $3,000 on 11/11. It was supposed to be delivered on 12/14, then they emailed and said it would be 12/21. Now they just called and said it will not be delivered until 1/1 because it has not arrived at the warehouse. I would not have purchased it if I knew it would be this long. It was supposed to be for Christmas! I'm very, very disappointed. They already have my money....so what do they care if I ever get it. Susan George

Dally was was amazing! Very knowledgeable and she didn't pressure me to buy anything that I didn't really want (or need). Fun buying experience!!

Someone ready to help right when you walk in. Found what I wanted they found the color I wanted and done deal. Oh there delivery drivers stop notch professional and quick

We had an amazing experience buying furniture. We showed up at 8:40pm before they closed and Yasmin and the manager James went above and beyond to help us out. We felt bad that we showed up and kept them behind but they both gave us the most amazing customer service, more than we ever could’ve imagined. My girlfriend and I just bought a home and now thanks to these two our home will be ready to go right when we move in. I wish there were more stars to leave on this review because of how happy we were when we left the store.

Dally Cardenas is the best, we appreciate very much her attention, she made us feel buying with confidence, thank you Dally

(Translated by Google) Thank you very much Dally for your attention and good treatment with us (Original) Muchas gracias Dally por tu atención y buen trato con nosotros

Great customer service. Showed me all the options and prices. No pressure or gimmicks.

I wandered into Ashley looking for a Chest of drawers. Eric was assisting me and was extremely kind and patient! I walked out with an entire new bedroom set!! What a lovely and easy experience I had!! Thank you Eric Green!!

(Translated by Google) Very good service from Dally, very patient and giving us very good recommendations for our bedroom. (Original) Muy buena atención por parte de Dally, muy paciente y dándonos muy buenas recomendaciones para nuestra recámara.

(Translated by Google) Thanks Dally!! I got exactly what I was looking for. Very happy with the purchase of my new armchair, lbunk bed and 2Tempuroedic mattress we left very happy. (Original) Gracias Dally!! Conseguí exactamente lo que buscaba. Muy contento con la compra de mi nuevo sillón, lbunk bed and 2Tempuroedic mattress we left very happy .

I am very pleased with the professional and kind help that we received from Dally. Her knowledge was crucial to find the correct sofas and bumper bed, as well as the perfect Tempurpedoc mattresses for one for my Son and one for my Doughter. Very happy 😊

Dally was patient, funny and helpful. Easy to work with.

Dally is a phenomenal sales associate. She took really good care of me through the entire process of getting me my military discount and helping me to get an expeditious delivery.

We had excellent customer service in Ashley El Cjon.Dally is very attentive. She does everything she can to get the customer what they are looking for.

A great experience right from when we walked in. Yasmin listened to what we wanted and showed us many options. We thought we knew what we wanted, but ended up with something we actually needed. She helped us, and then gave us the space we needed to decide what we wanted to do, but would check in with it. We really appreciate Yasmin for making the experience a good one and sharing stories with us.

Super attention from everyone, especially from saleswoman Dally

Yasmin was a great help. She listened to what we needed and found the perfect sofa for my family! Everyone at Ashley’s, including Yasmin, was kind and professional! Thanks for the help!

We went to the store and had a great experience. Chase provided wonderful customer service. His courtesy and down to earth attitude really helped us with selecting and buying a couch. We will definitely be back and highly recommend this store . Thank you Chase for your assistance and making our visit a great one!

Quick and efficient, furnitures delivered beautifully

Yasmin was wonderful she even taught us how to make afghan bread and Elizabeth with customer service on helping with the purchase

Dally & Vern (Mgr) was very helpful with great customer service 🤗😊🙏🏼. A Plus customer service ♥️

Patience (staff) made the process easy and smooth. Really appreciated!

Very good sales service. Found what I wanted with quick delivery date.

Dally was very helpful and patient while helping me today picking out a couch ! She's amazing!

Tyler was great! We had already shopped a few days ago and knew what we wanted. He was helpful, quick and polite

I was having some trouble ordering a couch and loveseat and fortunately Ashley’s furniture of El Cajon helped me through the process ordering through the phone the sale person who helped me was named Dally she was very professional and helpful definetly will buy there again

Dally took great care of us today!

Just purchased a sofa from this store and the customer service from Dally was 10/10. She was so nice and informative. Thank you

Tyler was wonderful. Will be referring him to anyone I know that needs furniture.

Patience handled all of our concerns with grace and ease. We were able to get everything we wanted delivered and for a great price with no hassle!

Great experience. Patience was wonderful and not a pushy salesperson. She was helpful and helped us get the best bargain possible.

Dally was amazing! We found all we were looking for at great prices!

Patience was great to work with!

Dally is the best ! She was so nice and so helpful five stars for sure !!

Dally was amazing. Excellent customer service and affordability. We love that you donate a bed to charity with every purchase.

Had a great experience shopping for couches. Dally was super helpful.

Dally was the best help we could have asked for. Very knowledgeable funny and kind!

The couch is a couch, but the guys who delivered it were professionals

Dally: very nice customer service and personality was veru helpful overall good etiquette.

Dolly is a great no pressure saleswoman. She let us browse and answered all of our questions.

Great experience!

Dally was very helpful and ver nice and professional. Thank you!

Blake was amazing! Walked with us for hours and provided exceptional service!

Went in for a couch spoke with Tyler super nice guy helped us until the end of our purchase.

Dally was fantastic help to my husband and I. She had a really open and welcoming spirit as soon as we talked to her so I knew we were in great hands.

Dally, our sales representative was very helpful, polite, and pleasant. Thank you for the quick service.

(Translated by Google) Furniture store with very nice and good furniture, rooms and armchairs, but with high prices!! (Original) Mueblería con muy bonitos y buenos muebles, salas y sillones, pero con precios elevados!!

Eric was very helpful. The process was quick and easy. Great experience.

Loved the El Cajon Ashley’s furniture. Tyler was wonderful at explaining everything. He answered all my questions in a professional way. I’ll be back at that store for my next furniture purchase.

Came here to the El Cajon Ashley store and the treatment was amazing. Chase greeted me immediately and helped me out . Andres and Chase worked together to help me get exactly what I wanted, needed and requested. I highly recommend any one going there to ask for Chase to get your furniture .

I had this employee named Dally she was very helpful and very kind very good saleswoman we come back and buy more from her

Amazing service by Dally. She had so many knowledgeable recommendations and options to our needs.

Yasmin was very helpful in assisting us with the purchase of two leather recliners.

We worked with associate Dally Cardenas. She was polite, professional, and very helpful. We enjoyed our experience. Outstanding!

I walked in the store to buy a sofa sleeper and Yasmin helped me find exactly what I needed 🤩 not just a couch but a coffee table, a mattress for my daughter and a pillow ❤️ the savings were great too! Super happy with my purchase 😎

Great experience our salesman Tyler from the El Cajon location was very helpful and patience while we decided on our purchase, would definitely come back again.

We visited the El Cajon store and we had a wonderful experience. The gentleman who assisted, Chase, us was awesome. He was extremely knowledgeable, patient and beyond helpful. 5 stars for Chase and the store 👍🏼

Great shopping experience with my salesman Brad!

Patience and David were fantastic

Love the attention and time to show me all kinds of sofas. The sofa bed looks great and the color is perfect. Thanks Yasmin!!

I had a very nice time & service was grand. Yasmin was very patient & not controlling. Even though I told her to go wait on another client, that I would talk to her again before I leave the store. She would not leave. She stayed with me & gave the best support in my selections I am always thankful when I run across people that gives that kind of service.

Great service with Dally!

Very helpful

Yasmin, was very helpful and pleasant to work with. Thank you Yasmin for making my shopping @ Ashley's a good one. I will buy again.

Chase was very helpful. Even though the store did not have the exact couch that we wanted, he showed us a comparable set and answered all of our questions.

Sales rep was very friendly and helpful. She gave me space to find what I wanted and didn't follow me around the store, which I appreciated. I ended up purchasing a loveseat and recliner.

We came here one night to check out couches. Patience helped us and told us she would knock off in total $300 and that the pillows come with the couch which is great. Store was closing so she asked if we would like to come the next morning. We told her we would come the next morning so when we got there, we asked about the deal she offered us she said oh let me check ok it’s actually $100 off if you finance for 6 months. Fast forward to today, we got the couch delivered but no pillows. We messaged her and she called me saying that’s a misunderstanding pillows don’t come with that couch and I told her she told us it did. She kept saying it’s a misunderstanding but I told her it’s not a misunderstanding my husband and I heard you say that. please avoid coming here. They try to lie to sell things to you and then don’t like to make things right after they are caught in their lies. And to think I was going to purchase dressers and more furniture from them. Never doing business with Ashley’s furniture again.

This review is primarily for Elizabeth at the El Cajon store who got my warranty approved and I was finally able to replace my damaged couch after two months of getting the runaround from their extended warranty (Reguard) customer service line overseas. I called every week and got nothing except to wait and wait with zero updates. Finally decided to try to talk to someone at the store directly and Elizabeth helped me. I explained the situation, she called Reguard right then, and they told her it was approved. I could not believe it. It was only once I went into the store and did something about it that Reguard decides to approve my warranty and replace my couch. Could’ve been coincidence, but the lesson here is that Elizabeth is awesome, and avoid the extended warranty

Dally was very helpful in the purchase of a coffee table. She was very nice and courteous!

Dally was very helpful. Great job!

Dally was very nice, friendly, and talkative!!!

Dally was patient furniture look good.

Yasmin M was such an amazing help. I loved having her as my associate! I got everything I wanted with an amazing discount!!

Dally was very kind and helpful Thank you

Sales staff were fast, helpful and friendly. I am looking forward to the delivery of quality product

Dally was great. Quick and easy and to the point service.

Yasmin and Elizabeth did a fantastic job. Thank you.

Dally Explained everything to me Crystal clear. I came in. I do what I wanted and she helped me walk away with it real quick.

Dally was awesome did my 1 stop shopping here matching furnitures for the 2 rooms and got the tempur-pedic too. Love her care. 🥰

Dally was kind, very helpful and patient with us, we were able to leave the story very happy and satisfied

Excellent service, sales and delivery!! Thank you so much. I give you a rating of 10.

Dally was our customer representative. November 2024. Dally helped us select our dining table, bed frame and mattress, sectional couch, and electric fireplace. Outstanding work by Dally! She knows every detail and information about all the products. Quality items. She guided us through every step of the process. Very professional and friendly. Thank you Dally!! Scott the regional manager was also in store and provided additional discount pricing. We are so happy that we visited today. Thank you so much!!

Thank you so much! 10 Star service ask for Dally you won't be disappointed $$

Great customer service great brand clean environment. Understood all my needs.

Great variety and super friendly knowledgeable sales reps.

Friendly and informative staff. Fairly good pricing.

Ashley staff were very helpful and kind made me feel very welcome almost like being with family. I received my funiture in plenty of time, delivery staff was also very kind bringing my funiture and assembling it for me. I give Ashley 5 stars please keep up the good services that you're organization is providing.

Great selection, stock, and service. Other places were lacking in these areas. Quick and easy at time of purchase, too.

I want to say thank you so much for chase he helped me and he has a good customer service

Thank you for customer service I appreciate Ashley

Poor product that was sold to us and the issue is not resolved yet!

It was fine

Thank you for your help Chase you are awesome

Dally was incredible. Very patient and kind!! Would certainly work with again!!

Marws has excelent customer service and explains everything to us. Very Happy !!

Great service!

Yasmin was great! She solved my problem.

We bought a coffee table there, and Jasmin and David were very helpful. We love the store.

Plz don’t spend your money here like I did, last year I spent $7,000 and my couch was $3.000. In only a few months I noticed it was not made well one end piece started sinking in. For this to happen in months of having is unacceptable and poorly made. After contacting them going back n forth with my protection plan that I only bought since the manager there made me feel bad if I didn’t buy it the salesperson would not get commission. So they said it’s a manufacture defect and Ashley had a salesperson come take a look and agreed I needed a new piece I even got a call from Ashley to confirm this. Days later they send an email saying they were not gonna give me a new piece. Very unprofessional and I was very upset and angry calling them complaining having to tell my story 10 times everytime I called. I asked to speak to a manager to help me with this and no one ever cared. Awful customer service and very poorly made sofa that I spend $3,000 on just that. I will never shop here again or recommend. For a company not to care and only care about selling you the furniture well it’s not my fault it’s a manufacture defect they should be the ones to help. Now I am stuck with a couch not even a year old that I am unhappy with.

Dally was very helpful and honest with the price and material quality. She gave us few options and helped us pick the one that fit best for our home

Excellent service! I was helped by Yasmin and she was very helpful and attentive to all our needs and gave us many options. Thank you!

Bought a bedroom set from Dally. She was amazing to work with!

Dally was wonderful and very helpful We went through credit check and paperwork efficienly. I purchased the sofa that my family will love.

My daughter, doggo, and I came in Wednesday night. We were looking for a sofa bed. We left with a sofa bed and 2 mattresses + foundation. Chase helped us, and I'm so glad he's so patient. He took us to where the sofabed was, but we were looking at everything. He helped us look at everything. Even the things we weren't looking for, but wanted. In the end, we got everything that we wanted plus delivery + set up. I'm very happy with the purchase and the price. We will come back again to see Chase and the giant big fluffy chair. Hopefully, it goes on sale 🤞🤞. Thank you, Chase, for your patience.

Yasmin was wonderful and helped my wife and I pick out a sectional and dining table for our new apartment. Overall very satisfied!

Yasmin is wonderful! I highly recommend coming to see her for all of your furniture needs. She is so helpful and kind!

(Translated by Google) Dally very friendly excellent service (Original) Dally muy amable excelente servicio

I walked into Ashley furniture store in El Cajon and I Was greeted by Yasmin M Very nice lady she immediately showed me what I wanted to see and she made the process super simple and very easy and fast. She was extremely helpful She answered all my questions and so kind and yes, I am so happy that she helped me purchase a new couch.

If you go to Ashley furniture make sure to ask for Dally she is the best walk right by everyone else 😁

Dally is wonderful! Helped me furnish my new home.

Tony and Dally were great throughout the entire process which was also quick and easy

Tony and Dally were extremely helpful and friendly. We didn’t feel pressured to purchase but left with a new couch!

Yasmin and David are hands down the best sellers I've ever dealt with. It was my first time interacting with David and he was a huge help. He is very nice and knowledgable, and he did his best to make sure that I chose the right pieces. Yasmin is definitely the best! She is very nice and welcoming. She answered all my questions and had great suggestions. She made the whole purchasing process easy and enjoyable. She went above and beyond to make sure that I was happy with the purchase. If you're looking for amazing furniture and exceptional service, I highly recommend checking Yasmin and David out!

Bought a beautiful sofa and 3 tables. Great customer service. Didn’t feel pressured. Second time I buy from Ashleys. Will definitely come back. Chase was friendly and knowledgeable.

Dally & Elizabeth, Provided me with excellent customer service with purchasing my Beautiful Coralyn Bedroom set. Thank you Ladie!

Dally was super nice and knowledgeable, she worked with me to find a dining table set I loved and at a great price.

Five stars marwa helped us got our living room set

Yasmin was so helpful! We are buying a new home and have baby on the way, lots coming up- and she was so helpful and patient with us picking out our bedroom furniture, mattress and more! So kind and caring as well. Ashley Home Store had great options for us and took great care of us.

Purchased a couch with Tyler assisting us. He was great! Thank you, Tyler!

Dally was super patient with us. We truly appreciate her knowledge and ability to provide answers to our questions. Thank you so much for making our purchase an enjoyable experience.

Chase was great, got us in and out quick

I was happy to go to this place. Yasmin helped me. She was very nice and she was answering all the questions about buying me from there. Thank you. God bless you

Dally is amazing! She is personable, informative, and helpful. We are so happy you were available to assist us with our purchase. #happycustomer

Awesome staff awesome deals...

Dally was such a helpful and kind rep who helped both my mom and I through the whole process of purchasing my set. I greatly appreciate all the help and knowledge she provided us during our visit! She’s awesome and made our purchasing experience great!

Yasmin was outstanding

Grey service! Dally was very helpful!!

Dally was amazing to work with she really helped up pick out the perfect dinning table just in time for the holidays! Amazing service!

I’ve been searching for a firm mattress for better sleep. I asked Dally to inform me when mattresses went on sale. She went above and beyond and scheduled a time and day to meet with Tony And Beth. Beth was very helpful in the process as well. I even purchased a super comfortable pillow! Thank you Tony and especially Dally for your great customer service!

Had a really good experience at the El Cajon location. Dally was our sales person and she was great! Not pushy, very patient, and very personable. Thank you for your help Dally! We love our new couch!

We had an excellent experience at Ashley’s Furniture! The store was clean, well-organized, and had a huge variety of options to choose from. Yasmin was a tremendous help—she was incredibly knowledgeable and took the time to show us different sofas across various price ranges. Thanks to her guidance, we found the perfect sofa for our living room. We couldn’t be happier with our purchase and highly recommend Ashley’s Furniture for anyone looking for quality furniture and exceptional service!

(Translated by Google) They provided a very helpful service with the person Santa Claus, a very helpful person. (Original) Medieron.un.servisio.muy vueno con la persona santaclaus una.persona muy vuena

Came back to Dolly who was super nice and explained everything very clear .

everything went well. Seles rep. Chase Womack was very professional. He answered every question, that we had about the product.

We found our dream bedroom set. Daly was very kind and helped us a lot. We will definitely shop there again with her help.

Dally was very thorough and made sure we bought the right sofa for us. She made sure that it was the sofa that fit our needs instead of just trying to make a sale. Definitely will be coming back for other furniture because of her.

Dally was super sweet and helpful During our sofa purchase

Dally was amazing in the process of finding a dining room set for my family

Dally was fantastic to work with! She answered all my questions and gave me great advice regarding the mattress I had planned on getting. I ended up with a much nicer mattress that better fit my needs and was still within my budget. She even helped me get financed. Checkout was quick and easy, and Dally never made me feel pressured or rushed to make a decision. Highly recommend!! 🩷

Yasmin was excellent! So friendly and personable! 10 stars!

What a great store full of inventory and helpful staff. Dally in particular was very helpful. She was knowledgeable and attentive, yet still gave us space to shop and figure things out on our own. We had a great experience overall!

Marie Dedelva assisted us with buying our sofa set. She is the most caring and concerned person. She was so helpful and it felt like we were family! Marie is awesome… She is our angel! We love our beautiful sofa set! Sara and Mark Wheat

Dally helped us find a great table quick and easy!

Jasmine and David helped us today and they were great. This is my third time buying furniture with the help of Jasmine. She is very nice and answers all of our quesstions with patience. She is one of the best sellers out there!

Dally was very nice, very patient and friendly. Dally was not pushy. Very informative about the beds for sale. Good customer service. Answered all my questions. Dally didn't push the high end beds. My wife and I ended up getting what we wanted at a good price.

Great experience here at Ashley’s Furniture store. Yasmin was very helpful and motivated to help my wife and I find a nice sofa for our living room.

Dally is the best verry infomative and helpful on making our visit and purchase great. Thanks verry much

Yasmin was so amazing and friendly! We purchased a sofa and ottoman. The manager was helpful. We will be back.

Dally is the best! She explains everything plus more. Highly recommend Ashley's

Had a bit of trouble finding a few things when it came to the measurements and Yasmin was absolutely amazing In helping me with every step of the way really genuine and very knowledgeable. I left here with one of the best experiences in large purchases in a long time !

Tyler took care of us, and it was an excellent experience. Tyler was knowledgeable about the entire range of mattresses, did not push us, and actively listened to our questions. I highly recommend going to Ashley's for your mattress and furniture needs.

Chase ane Yasmine were amazing!!! Super attentive and patient since we arrived to the store. Plus, the quality of the products is really high.

(Translated by Google) Thank you very much Dally for your good service and kindness, I was very satisfied 😍 with my mattress (Original) Muchas gracias Dally por su buen servicio y amabilidad quede muy satisfecha 😍 de mi colchón

Chase is great, please ask for him at El Cajon! Thank you for your help chase!

Marwa was a great help in picking out the furniture

I had a great experience shopping here at Ashley in La Mesa. Dally was very helpful and patient with me and my slow decision making on such an important mattress purchase.

Wonderful experience with friendly Yasmeen who helped close the deal.

I , came today to buy a sofa reclining and chair recliner , Yasmin helped me to get a nice sofa and her manager James I recommended then when you came here they will here to help you with anything they nice person and take care of you On whatever you choose . thank you so much Ashley furniture and Yazmin & James

Yasmine was very patient with us and very helpful I highly recommend her🤗👍

We got an amazing Tempur-Pedic best mattress in America Dally gave us good guest service and James good discount we’lll came back for another nice bed soon Thank you Dally !!

Yasmin was amazing and a great help. She was very patient and helped us get the best deal for a sectional. Would recommend

Yasmin did a great job helping us at the store. Got us the perfect couch at a good price

Went to Ashley furniture today and Dally helped us pick out a new dinning table. Very helpful, very patient and friendly.thank you for your help.

Yasmin, was very helpful with selecting our living room and table set

Marie and Dolly helped me choose a couch, a chaise, and some dressers. Everyone in the store was absolutely friendly and they got me all set up for my new home!!

Great customer service. Dally and Mariee, were very helpful and courteous.

Dally was amazing she was very helpful.

Dally was amazing!!

(Translated by Google) Thank you very much for Mariee's attention. (Original) Muchas gracias por la atención de Mariee

Yasmin was amazing! She helped us get our new dining table and we could not be happier! She has been such a pleasure to work with and i recommend you go see her for any furniture needs! Best experience!

I has an amazing experience shopping at Ashley, El Cajon, especially with the help of the store manager James, who provided us with the best service, and the Help we needed to choose the best furniture for us, also with the follow up after receiving the furniture, definitely recommend shopping from Ashley.

As a first time young adult moving, Chase really helped us find what we were looking for. He was not pushy and vibe with us.

The dining table we bought looked just like the ad, and the price was about average. Customer service was great and knowledgeable

Please go see Yasmin at Ashley Furniture she was so thorough and listened to me and my hubby about what we were looking for in a sectional and she really took care of of us! If you want to shop without being hassled without being followed around and pressured come see this lady!

Blake was extremely helpful, professional and informative as well as Marie, the sales manager, The staff here was very accommodating.

Blake was AMAZING with helping me pick out new bedroom furniture. He was very thorough ensuring that what we purchased is what will be delivered at our earliest convenience . He provided us with a phone number that he himself answered, no robots. Blake made this as painless as humanly possible. Very appreciative of Blake!

Great Service and very helpful team. Sales rep Tyler was great would recommend him

Had a great experience at the Ashley store located on Fletcher Parkway. I was assisted by Marwa and she was great. She helped me find everything I needed and was patient with me. I would recommend Marwa for any future furniture purchases. Thanks again Marwa!!!

Dally was so helpful! Helped me find the perfect bed and headboard!

Bought my sectional here it’s amazing Marwa did an amazing job explaining the warranty and everything thank you we are very happy !

Blake and Marie were amazing! Everyone knows furniture shopping can sometimes be stressful and discouraging. However Blake and Marie made it feel worth its while. They were very accommodating. When the product we wanted didn’t match the budget we wanted to keep, they jumped through hoops to find a way to save every penny we could and ultimately got it down below our budget. We’re are very pleased with not only Ashely’s products but the service that Blake and Marie provided. If you’re ever in the store ask for Blake or Marie! They are truly the best!

Yasmin was experienced, knowledgeable, personable and very pleasant.

Yasmin was very helpful! She’s very professional and knowledgeable. We will definitely be back to see her again when buying furniture.

Marie was super fire fly and helped us get the couch we have been looking for. She is super friendly and attentive!

Great service! Friendly people - Marwa, James, and Maria - yer the best! Thank you for letting us decide, - too cool! We cannot wait to get our couch - in 2 days!!! Mattress next time :) Ever faithful Ashley fans - Wahoo!

Wow, what excellent customer service from Santa Cruz, Marie and Tyler at the El Cajon Ashley Furniture store! My sister was shopping for a new bedroom set and it was no easy task to deal with us - their knowledge, patience and endurance to stay kind and helpful was so amazing and they did it with a smile!!! They have a great team and brought their talents together! Way to go Marie, you went over and above to make my sister feel confident in her selections and the availability worked perfect for her needs! It was worth the drive and we left feeling so pleased with the whole experience!

Marwa and Marie were amazing in assisting us with the purchase of our bedroom set and mattress. They were so patient with us as we had many questions. They were both very knowledgeable about the mattresses and made sure we were confident in what we choose. If you are gonna make from Ashley, I highly recommend you ask for them!!!

Tyler was great to work with and very friendly. We'd definitely recommend him and the store to friends and family!

Santacruz was great with us and helped us to get exactly what we needed. He was patient with us and very friendly as well. Definitely we will come back to Ashley!!!

I was looking for an adjustable bed I did find an Amazing one at Ashley El Cajon Store, Mariée give me a good price , and Dally gave us a top notch guest service I’ll came back to get my Tempuroedic Mattress.. Thank you Dally see ya Soon .

Jasmin was extremely helpful and made buying my coffee table simple and easy! It was an absolute pleasure working with her!

The best service ever with yasmin and the manager mere and we was so happy

Marwa was very helpful thank u

We visited this location twice and Yasmin assisted us both times and was awesome! Highly recommend to ask for Yasmin when visiting the El Cajon location

I went into the store a couple weeks ago just looking and getting a budget put together. Chase had helped me and said he’d be in touch when it came to a sale or some kind of promotion. Chase followed up a couple weeks later and notified me of the promotion. I went in today and handled business, Chase and the manager James were very helpful and made this purchase simple and quick. Great customer service. Can’t wait to get my first temper pedic bed!!!! Thank you again to Chase and James for the speedy and professional service

Quick, painless, thanks to Dally! Gorgeous selection, easy navigation, & unbeatable customer service.

Dally was extremely friendly and helpful with helping my partner and I navigate the furniture options. I’m really tall and she took that into account when giving recommendations. Would definitely recommend.

Returning customer. Got the kitchen set in the past. Yasmin and James were so patient and answered all of our questions without any pressure. We ended up buying a nice bedroom set and mattresses. Def recommend.

Thank you. Elizabet and James, I loved everything, excellent service

Marie and Marwa were fantastic help in purchasing a new mattress and Javan was a big help

we’re just bought couches from El cajon store and the asles representative (marwa) was very professional and helpful. Make sure when you stop by cajon location ask for marwa

Marwa was the best sales person I have ever dealt with. Thank u soooo much

Dally assisted us with finding the perfect dining set and matching bar stools. She was not pushy, understood exactly what I was looking for and very patient with us in our decision making process. Was able to get us a great deal on all the items we bought!!!!

(Translated by Google) Dally is a very enthusiastic person and helped us a lot in our choice of the product we wanted and needed since he is bilingual and explained in great detail any questions or concerns we had. Thank you very much for having people like her. (Original) Dally es una persona muy entusiasta y nos ayudó muchísimo en nuestra elección del producto que queríamos y necesitábamos ya que es bilingüe nos explicó a gran detalle cualquier pregunta o duda que tuvimos . Muchas gracias por tener personas como ella .

(Translated by Google) Dally has excellent customer service and is very attentive and helpful, it was a pleasure having her assist us. (Original) Dally tiene un excelente customer service y muy atenta y servicial fue un placer que ella nos atendiera.

Me and son went there today sat at 11 o'clock several employees were talking not paying attention I actually caught them talking to each saying don't bother w them they aren't buying one gentlemen told everyone else in group look for the suits and women dressed in dresses they're the ones that have money I was tempted to give a peace of my mind several people just gave up dur to noone helping them me personally I went to mors bought exactly was I was looking for but you had there also rude very rude

Great customer service Super fast process

Great selection, simple, fast purchase, Marwa was so friendly and helpful!

Steve was very helpful on getting me a bed frame asap. He offered a friendly customer service.

Blake gave me more than enough of his time to answer all my questions for a bedroom set I’m looking to buy, even though I am purchasing at the Ashley store in Rosarito Baja California, Blake still made himself available to answer all my questions and concerns. Give this man a raise!

Very polite and helpful. Pricing was fair and quality was good.

(Translated by Google) The furniture is of good quality and the customer service is very excellent! Santacruz assisted us and helped us with our purchase. (Original) Los muebles son de buena calidad y el servicio a los clientes muy excelente! Nos atendio Santacruz y nos ayudo con nuestra compra.

Santacruz was customer service oriented and helped us pick the perfect couch for my sister and I. I’ll definitely come back and ask Santacruz for assistance. Thank you Ashley furniture for providing quality furniture.

(Translated by Google) Excellent service. Rally was a great help with our purchase. (Original) Un servicio excelente. Rally fue de gran ayuda para nuestra compra.

Great service by Eric. Exceptional customer service by Marie De Delva. She was great at working with me, and did an excellent job with financing and making me feel safe about the purchase. Also, Marie was very helpful to Eric and guided him through out entire purchase.

Chase did a great job helping us! Thank you.

Jazmine was great, She helped choosing the best bed sofa and living room set for us.

Thank you Dally for all your help, we had an amazing experience and can’t wait for our new furniture to arrive.

I am a big fan of Ashley Furniture, making it my "go-to" store for my furniture and accessories! Today, Chase, a young man, assisted me in finding the perfect coffee table ,and end tables for my family room. I appreciated his low-key style, expertise, and knowledge of inventory. Thank you so much!

Dally was super helpful in assisting me with finding a platform bed!

It was great, they had lots of patience and we got the table and rugs we really wanted. Tony and Chase were super helpful.

We had Dally a wonderful representative help us out with a brand new sectional just recently. Would totally recommend Ashley Furniture and her as well to anyone 👍🏻

The store was very clean and nice, I'm just never a fan of being followed around the store. Every time you stop for more than a second, the salesperson would come tell us about what we were looking at. That just made me walk faster and eventually leave.

Dally and manager Marie were really helpful and very pleasant, glad I came here.

Marie, the sales manager was super helpful and patient with us Chase was my initial salesperson who followed me around the store and gave great feedback

Loved my purchase !!! I was greeted by Santacruz who took his time to understand exactly what I wanted and was very knowledgeable of the merchandise. Thank you very much!!!

Great customer service from Santacruz and Marie. Highly informative, very friendly and professional, and was able to help me pick out a new mattress and sofa. Recommend to shop here

Tyler was great!!

Excellent service! Tyler was very helpful and thorough. Thanks, Tyler!

Dally and Marie were woundful and incredibly helpful. Thank you guys so much.

Santa Cruz, my sales guy is great, very accommodating. And Maria, the manager, is remarkable. Awesome customer service. Will definitely come back!

Dally and Vern at Ashley’s were awesome . They gave me a great deal and stayed open even tho they were closing !!!!

Chase was excellent to work with, as was the entire staff we had contact with. Very patient as we looked at many items of furniture.

Marwa & Marie were excellent during my visit today. They helped us with our purchase with no problems. They were determined to help me get to my budget. Overall great customer service! I’ll will definitely be back soon.

Just bought a new mattress through Tyler

Amazing customer service and overall experience, Blake was soooooo knowledgeable. Marie was very nice and customer oriented.

Brandon was fantastic! He listened to what I was looking for. Understood what I liked and made process super easy.

Marie is amazing manager,she helped me pick out mattress and bedframe and pillows.she is so kind and helpful.thank you Marie for help. I will be back for my living room set😄

Execellent Service by Santacruz!! Thank you very much!

Manager was really rude. The finance person was really rude. They gave us a hard time because we wanted to pay full in cash, we should have just left based on how we were treated. I had a bad experience because I’m a repeat customer and I could have chosen to give my business somewhere else. On the other hand, Dally helped us out and she was very friendly and helpful.

Shopping at this location was a positive experience, and we have Chase to thank for that. He was so patient with us. He really took the time to provide furniture information (width/depth) to ensure it would fit our space, as well as pricing information options based on the number of pieces we wanted to buy. Chase did a great job of explaining the financing component as well. We can't thank him enough for meeting with us for as long as he did. Needless to say, we found the perfect couches and can't wait for them to be delivered. Thank you, Chase for all your help and PATIENCE!

My partner and I had the best furniture shopping experience at Ashley. I am very particular with what I want hence took a lot of their time. We are very thankful for Marwa who was patient in showing us all options and answering all of my questions. We are also glad of how involved the store manager, Marie, in making sure we receive the best deals.

Chase, helped me out through whole processes really helped me understand the whole process fast and without any problems very easy. He’s a very good worker. I recommend going with him when buying furniture.

Marwa, María were so helpful and had great customer service. I did not feel pressured and help me get what needed. I will come again

Yazmin was very helpful and knowledgeable, I would recommend all in search of great furniture to come and see Ashleys in El Cajon

Upon entering the store I was greeted by Chase who was very helpful. Marie assisted me today with my purchases and she went above and beyond with suggestions. Marie is very knowledgeable with an upbeat and cheerful personality. If you are shopping here ask for her. :) Elizabeth was very professional upon checking out and my visit today was awesome! I'm a very happy customer.

CHASE was a wonderful sales associate. He really knew the furnishings, measurements, store history, and could answer any questions! He was most personable and I think he would be a most valued employee! I truly was at ease and felt very confident in his expertise! Way to go Chase! RESPECTFULLY, Therese H Spence

Dally was incredible. She helped us furnish 3 rooms in our new house. She patiently configured our couch and was helpful in providing suggestions on pieces she knew we would like. James was also extremely helpful as he scoured the website to find the exact table I was searching for. Marie the manger walked us through the military ID process which saved us tons of $$$. Really enjoyed our experience here and will be back for future purchases.

Marwa it was great to work with! Very helpful!

Steven was so kind and helpful. He worked with us for multiple hours as we looked through every couch and chair in the store. We could not be any more pleased with our purchase and experience!!

Awesome, Steven walked us through everything to make sure we got exactly what we wanted.

Nice and good quality furniture!

Great customer service great people on that shift,I really appreciated the managers attitude and saleswoman jasmine was awesome

He did help a a lot and spend good time with us to help us find what we were looking for with a big smile , James the manager he is the best with a big smile

I spent some time searching for the right coffee table today at Ashley Furniture. My guide was Mr. Steve Brown and he was quite helpful. The table that I had found online he pointed out was not as good as another one I was looking at in store. At first I wasn't liking the pullout feature of the one in store but after talking to him I realized it might be good. It pulls closer to you so you can eat on it. Sometimes my husband and I sit together in the kitchen but now when the Padres games are on.its nice to be able sit and eat from your couch while watching the Padres play. If you have hot dogs you almost feel like your really at the games. Anyway thanks Jesus 😊 for making sure everything went smoothly and praying that the delivery will go smoothly as well.amen. Thanks Steve for all your kindness that ultimately helped make the sale better for me and the store too. May you always stay as kind as you are.Thanks again Kerry Mayer-foster.

(Translated by Google) Very good service. Miss Ally is very kind and I recommend her for any questions or concerns you may have. (Original) Muy buen servicio. Muy amable la señorita Ally la recomiendo para cualquier duda o pregunta que tengan.

Dally was very patient and showed us everything we needed to see wonderful experience

Chase was very helpful and did everything in his power to get us what we were looking for and had an amazing attitude!

Great customer service and pricing!

Tyler was amazing 10000% recommendation

Marwa and Marie were so nice and knowledgeable and helped us find what we needed. Great customer service!!

Dally was great. She was efficient and was able to give us a discount.

Shopping for a new bed feame was easy and plenty of selections to choose from. Dally made it easy and was patient enough to answer all my questions. As always i will come back to Ashleys for a great shopping experience. Thank you.

Service was awsome, our sales rep Andrea Santacruz very helpful explained in detail and helped us as much as possible to be able to walk out with what we were wanting…

Dallas did an excellent job, very courteous, honest, helpful and delightful. Felt she did her best to give us the best deal. Will be back soon.

Thank you so much Mariee and Dallay For all your help

Dally gave excellent and courteous service

Yasmin and Marrie very resourceful and helpful. Explained everything in perfect detail. Answered all my questions and provided all the reinsurance I needed.

Yasmin really helped us out made it seem fast and easy

Marwa!! Where should I start. She provided excellent, exceptional and amazing customer service! I definitely come back and recommend others! Today I came in the store thinking about canceling my account with synchrony due to some scheduling issues. However, I came into contact with Marwa again. Just like last time, her customer service was impeccable!! With her positive attitude, I changed my mind about canceling my account and was able to upgrade my furniture items! Bravo Zulu to, in my opinion the best customer service representative!!

We had the best service upon arrival. Dally, marie and the rest of the staff helped us find the best deals and made things happen. We really appreciate this and we will be coming back in the future.

We had great customer service here! Speedy delivery which almost never happens for us!! Dally is amazing and I'll definitely be coming back for more furniture!!

Everyone at Ashley Homestore was wonderful , very helpful, great customer service , very happy. Steven, & Marie, are great and Marquis, made sure the fit was perfect. Vanessa Garcia

Dally was a so amazing and helpful with my purchase! This was my first purchase from Ashley furniture and I’m excited m

Dally Cardenas was so helpful

Yasmin was extremely nice and helpfully !! She made the buying process easy and stress free!

yasmin was great help we ended up purchasing 2 oversized chaises i recommend you guys ask for her

We recently purchased a king size temper pedic mattress and frame from Santa Cruz at this location. He made the process very easy, we found the mattress we wanted within 10 minutes. He was very knowledgeable on all the mattresses. The entire process, including applying for financing, paying and scheduling delivery took less than 45 minutes. Thank you Santa Cruz!

Blake and James they are so nice and helpful any time on our time there , masters in customer service .

Great customer service ! Chase was very helpful and patient !

Chase was super helpful. He was a true professional and walked us through all of our questions. He is a stellar person and even better employee. James was very friendly and courteous. We will do all of our shopping here in the future as our family grows

James the Manager is the best manager ever he was able to get to the point get my sofa and love seat explained my Repair or Replaced protection plan and was the best experience I ever had with any manager. His employee were busy and he makes sure while helping me he was helping them as well! Thank you James

Steven helped us out today he had great customer service and was extremely helpful knowledgeable and friendly we are happy with our purchase and I definitely recommend asking for him when you go!

I recently moved to this state needing furniture. Salesman Chase was helpful with designing and Manager Marie made sure I could pay with Ashley’s financing deal. Got everything I needed in one place!

Good customer service

Marie is the best manager ever. I had an issue with another store. I told her my problem and she did absolutely everything in her power to fix it and give me the best deal possible. I cannot words how much I recommend her to somebody in the store talk to her. When it was time to complete the sale, she turned me over to Tyler and he made everything simple and me a link so I can pay for everything and it was a Done deal.

Tyler is awesome, please ask him

Recently, we purchased a mattress and adjustable base. When delivered and sleeping on it, my wife found that it was too uncomfortable and caused pain. Ashley's manager Marie and Regional District Manager were able to facilitate an exchange. Thank you Marie and Scott.

Steve was great, but the sign that was posted was not up to date. We were still able to find what we needed for in a bed as well as something additional that we needed for our bed🙌🏻🙌🏻

Dally and James were absolutely fantastic. So much help and a smile on their faces

Dally, thank you for your service. 🙏🏻

Tyler is awesome and quick!

I've been trying to exchange my mother mattress that she bought here and it is causing her pain. And they are forcing her to keep the mattress, that is hurting her and can not get sleep, for 30 DAYS!!!!!!! Not even letting find you a new one. This was until the regional manager Scott and the store manager Marie is allowing her to exchange before the 30 days, this is after going to the store talking to them, then calling customer service having a technician come out and calling the store again.