Ashley Store | El Cajon, CA 92020

(Translated by Google) Dally has excellent customer service and is very attentive and helpful, it was a pleasure having her assist us. (Original) Dally tiene un excelente customer service y muy atenta y servicial fue un placer que ella nos atendiera.

Me and son went there today sat at 11 o'clock several employees were talking not paying attention I actually caught them talking to each saying don't bother w them they aren't buying one gentlemen told everyone else in group look for the suits and women dressed in dresses they're the ones that have money I was tempted to give a peace of my mind several people just gave up dur to noone helping them me personally I went to mors bought exactly was I was looking for but you had there also rude very rude

Great customer service Super fast process

Great selection, simple, fast purchase, Marwa was so friendly and helpful!

Steve was very helpful on getting me a bed frame asap. He offered a friendly customer service.

Blake gave me more than enough of his time to answer all my questions for a bedroom set I’m looking to buy, even though I am purchasing at the Ashley store in Rosarito Baja California, Blake still made himself available to answer all my questions and concerns. Give this man a raise!

Very polite and helpful. Pricing was fair and quality was good.

(Translated by Google) The furniture is of good quality and the customer service is very excellent! Santacruz assisted us and helped us with our purchase. (Original) Los muebles son de buena calidad y el servicio a los clientes muy excelente! Nos atendio Santacruz y nos ayudo con nuestra compra.

Santacruz was customer service oriented and helped us pick the perfect couch for my sister and I. I’ll definitely come back and ask Santacruz for assistance. Thank you Ashley furniture for providing quality furniture.

(Translated by Google) Excellent service. Rally was a great help with our purchase. (Original) Un servicio excelente. Rally fue de gran ayuda para nuestra compra.

Great service by Eric. Exceptional customer service by Marie De Delva. She was great at working with me, and did an excellent job with financing and making me feel safe about the purchase. Also, Marie was very helpful to Eric and guided him through out entire purchase.

Chase did a great job helping us! Thank you.

Jazmine was great, She helped choosing the best bed sofa and living room set for us.

Thank you Dally for all your help, we had an amazing experience and can’t wait for our new furniture to arrive.

I am a big fan of Ashley Furniture, making it my "go-to" store for my furniture and accessories! Today, Chase, a young man, assisted me in finding the perfect coffee table ,and end tables for my family room. I appreciated his low-key style, expertise, and knowledge of inventory. Thank you so much!

Dally was super helpful in assisting me with finding a platform bed!

It was great, they had lots of patience and we got the table and rugs we really wanted. Tony and Chase were super helpful.

We had Dally a wonderful representative help us out with a brand new sectional just recently. Would totally recommend Ashley Furniture and her as well to anyone 👍🏻

The store was very clean and nice, I'm just never a fan of being followed around the store. Every time you stop for more than a second, the salesperson would come tell us about what we were looking at. That just made me walk faster and eventually leave.

Dally and manager Marie were really helpful and very pleasant, glad I came here.

Marie, the sales manager was super helpful and patient with us Chase was my initial salesperson who followed me around the store and gave great feedback

Loved my purchase !!! I was greeted by Santacruz who took his time to understand exactly what I wanted and was very knowledgeable of the merchandise. Thank you very much!!!

Great customer service from Santacruz and Marie. Highly informative, very friendly and professional, and was able to help me pick out a new mattress and sofa. Recommend to shop here

Tyler was great!!

Excellent service! Tyler was very helpful and thorough. Thanks, Tyler!

Dally and Marie were woundful and incredibly helpful. Thank you guys so much.

Santa Cruz, my sales guy is great, very accommodating. And Maria, the manager, is remarkable. Awesome customer service. Will definitely come back!

Dally and Vern at Ashley’s were awesome . They gave me a great deal and stayed open even tho they were closing !!!!

Chase was excellent to work with, as was the entire staff we had contact with. Very patient as we looked at many items of furniture.

Marwa & Marie were excellent during my visit today. They helped us with our purchase with no problems. They were determined to help me get to my budget. Overall great customer service! I’ll will definitely be back soon.

Just bought a new mattress through Tyler

Amazing customer service and overall experience, Blake was soooooo knowledgeable. Marie was very nice and customer oriented.

Brandon was fantastic! He listened to what I was looking for. Understood what I liked and made process super easy.

Marie is amazing manager,she helped me pick out mattress and bedframe and pillows.she is so kind and helpful.thank you Marie for help. I will be back for my living room set😄

Execellent Service by Santacruz!! Thank you very much!

Manager was really rude. The finance person was really rude. They gave us a hard time because we wanted to pay full in cash, we should have just left based on how we were treated. I had a bad experience because I’m a repeat customer and I could have chosen to give my business somewhere else. On the other hand, Dally helped us out and she was very friendly and helpful.

Shopping at this location was a positive experience, and we have Chase to thank for that. He was so patient with us. He really took the time to provide furniture information (width/depth) to ensure it would fit our space, as well as pricing information options based on the number of pieces we wanted to buy. Chase did a great job of explaining the financing component as well. We can't thank him enough for meeting with us for as long as he did. Needless to say, we found the perfect couches and can't wait for them to be delivered. Thank you, Chase for all your help and PATIENCE!

My partner and I had the best furniture shopping experience at Ashley. I am very particular with what I want hence took a lot of their time. We are very thankful for Marwa who was patient in showing us all options and answering all of my questions. We are also glad of how involved the store manager, Marie, in making sure we receive the best deals.

Chase, helped me out through whole processes really helped me understand the whole process fast and without any problems very easy. He’s a very good worker. I recommend going with him when buying furniture.

Marwa, María were so helpful and had great customer service. I did not feel pressured and help me get what needed. I will come again

Very helpful and pleasant. I knew exactly what I wanted after a online search, I just needed to literally see it and sit on it. It was an immediate "YES I want this couch!"

Yazmin was very helpful and knowledgeable, I would recommend all in search of great furniture to come and see Ashleys in El Cajon

Upon entering the store I was greeted by Chase who was very helpful. Marie assisted me today with my purchases and she went above and beyond with suggestions. Marie is very knowledgeable with an upbeat and cheerful personality. If you are shopping here ask for her. :) Elizabeth was very professional upon checking out and my visit today was awesome! I'm a very happy customer.

CHASE was a wonderful sales associate. He really knew the furnishings, measurements, store history, and could answer any questions! He was most personable and I think he would be a most valued employee! I truly was at ease and felt very confident in his expertise! Way to go Chase! RESPECTFULLY, Therese H Spence

Dally was incredible. She helped us furnish 3 rooms in our new house. She patiently configured our couch and was helpful in providing suggestions on pieces she knew we would like. James was also extremely helpful as he scoured the website to find the exact table I was searching for. Marie the manger walked us through the military ID process which saved us tons of $$$. Really enjoyed our experience here and will be back for future purchases.

Marwa it was great to work with! Very helpful!

Steven was so kind and helpful. He worked with us for multiple hours as we looked through every couch and chair in the store. We could not be any more pleased with our purchase and experience!!

Awesome, Steven walked us through everything to make sure we got exactly what we wanted.

Nice and good quality furniture!

Great customer service great people on that shift,I really appreciated the managers attitude and saleswoman jasmine was awesome

He did help a a lot and spend good time with us to help us find what we were looking for with a big smile , James the manager he is the best with a big smile

I spent some time searching for the right coffee table today at Ashley Furniture. My guide was Mr. Steve Brown and he was quite helpful. The table that I had found online he pointed out was not as good as another one I was looking at in store. At first I wasn't liking the pullout feature of the one in store but after talking to him I realized it might be good. It pulls closer to you so you can eat on it. Sometimes my husband and I sit together in the kitchen but now when the Padres games are on.its nice to be able sit and eat from your couch while watching the Padres play. If you have hot dogs you almost feel like your really at the games. Anyway thanks Jesus 😊 for making sure everything went smoothly and praying that the delivery will go smoothly as well.amen. Thanks Steve for all your kindness that ultimately helped make the sale better for me and the store too. May you always stay as kind as you are.Thanks again Kerry Mayer-foster.

(Translated by Google) Very good service. Miss Ally is very kind and I recommend her for any questions or concerns you may have. (Original) Muy buen servicio. Muy amable la señorita Ally la recomiendo para cualquier duda o pregunta que tengan.

Dally was very patient and showed us everything we needed to see wonderful experience

Chase was very helpful and did everything in his power to get us what we were looking for and had an amazing attitude!

Great customer service and pricing!

Tyler was amazing 10000% recommendation

Marwa and Marie were so nice and knowledgeable and helped us find what we needed. Great customer service!!

Dally was great. She was efficient and was able to give us a discount.

Shopping for a new bed feame was easy and plenty of selections to choose from. Dally made it easy and was patient enough to answer all my questions. As always i will come back to Ashleys for a great shopping experience. Thank you.

Service was awsome, our sales rep Andrea Santacruz very helpful explained in detail and helped us as much as possible to be able to walk out with what we were wanting…

Dallas did an excellent job, very courteous, honest, helpful and delightful. Felt she did her best to give us the best deal. Will be back soon.

Thank you so much Mariee and Dallay For all your help

Dally gave excellent and courteous service

Yasmin and Marrie very resourceful and helpful. Explained everything in perfect detail. Answered all my questions and provided all the reinsurance I needed.

Yasmin really helped us out made it seem fast and easy

Marwa!! Where should I start. She provided excellent, exceptional and amazing customer service! I definitely come back and recommend others! Today I came in the store thinking about canceling my account with synchrony due to some scheduling issues. However, I came into contact with Marwa again. Just like last time, her customer service was impeccable!! With her positive attitude, I changed my mind about canceling my account and was able to upgrade my furniture items! Bravo Zulu to, in my opinion the best customer service representative!!

We had the best service upon arrival. Dally, marie and the rest of the staff helped us find the best deals and made things happen. We really appreciate this and we will be coming back in the future.

We had great customer service here! Speedy delivery which almost never happens for us!! Dally is amazing and I'll definitely be coming back for more furniture!!

Everyone at Ashley Homestore was wonderful , very helpful, great customer service , very happy. Steven, & Marie, are great and Marquis, made sure the fit was perfect. Vanessa Garcia

Dally was a so amazing and helpful with my purchase! This was my first purchase from Ashley furniture and I’m excited m

Dally Cardenas was so helpful

Yasmin was extremely nice and helpfully !! She made the buying process easy and stress free!

yasmin was great help we ended up purchasing 2 oversized chaises i recommend you guys ask for her

We recently purchased a king size temper pedic mattress and frame from Santa Cruz at this location. He made the process very easy, we found the mattress we wanted within 10 minutes. He was very knowledgeable on all the mattresses. The entire process, including applying for financing, paying and scheduling delivery took less than 45 minutes. Thank you Santa Cruz!

Blake and James they are so nice and helpful any time on our time there , masters in customer service .

Great customer service ! Chase was very helpful and patient !

Chase was super helpful. He was a true professional and walked us through all of our questions. He is a stellar person and even better employee. James was very friendly and courteous. We will do all of our shopping here in the future as our family grows

James the Manager is the best manager ever he was able to get to the point get my sofa and love seat explained my Repair or Replaced protection plan and was the best experience I ever had with any manager. His employee were busy and he makes sure while helping me he was helping them as well! Thank you James

Steven helped us out today he had great customer service and was extremely helpful knowledgeable and friendly we are happy with our purchase and I definitely recommend asking for him when you go!

I recently moved to this state needing furniture. Salesman Chase was helpful with designing and Manager Marie made sure I could pay with Ashley’s financing deal. Got everything I needed in one place!

Good customer service

Marie is the best manager ever. I had an issue with another store. I told her my problem and she did absolutely everything in her power to fix it and give me the best deal possible. I cannot words how much I recommend her to somebody in the store talk to her. When it was time to complete the sale, she turned me over to Tyler and he made everything simple and me a link so I can pay for everything and it was a Done deal.

Tyler is awesome, please ask him

Recently, we purchased a mattress and adjustable base. When delivered and sleeping on it, my wife found that it was too uncomfortable and caused pain. Ashley's manager Marie and Regional District Manager were able to facilitate an exchange. Thank you Marie and Scott.

Steve was great, but the sign that was posted was not up to date. We were still able to find what we needed for in a bed as well as something additional that we needed for our bed🙌🏻🙌🏻

Dally and James were absolutely fantastic. So much help and a smile on their faces

Dally, thank you for your service. 🙏🏻

Tyler is awesome and quick!

I've been trying to exchange my mother mattress that she bought here and it is causing her pain. And they are forcing her to keep the mattress, that is hurting her and can not get sleep, for 30 DAYS!!!!!!! Not even letting find you a new one. This was until the regional manager Scott and the store manager Marie is allowing her to exchange before the 30 days, this is after going to the store talking to them, then calling customer service having a technician come out and calling the store again.

Was looking for rugs but found two metal lamps priced right!!

Very helpful and very professional staff. Thank you Dally.

YASMIN M. EXCELLENT CUSTOMER SERVICE, THANK YOU FOR THE WARM WELCOME AND HELP THROUGHOUT THE PROCESS TO PURCHASE NEW FURNITURE!

James the manager is the man to ask for. He will take care of you if you’re looking for an amazing deal.

James is an amazing manager. Made me feel comfortable and found me the best the deal.

Andres Santacruz was my sale associate and was very serviceable and nice. He help me in every aspect. I recommend him 100%

Our sales associate was Marwa Ezzat, who made an outstanding first impression as an Ashley ambassador. She was knowledgeable about her products and knew just where to lead us. She was competent and well prepared with every answer right there on her hand held tablet. Ashley Furniture sure got it right with Marwa, a remarkable young woman.

Chase was very helpful!! Made everything easy!!

I recently purchased a dining set from this store. The table unfortunately did not fit my kitchen. I called Ashley customer service the same day of delivery for a return or re-selection. I went to the store the same day as well. They did not accept to return or exchange it! Ashley simply does not have return or re-selection options! When other companies like Costco, Amazon, Wayfair, IKEA, and so on all accept returns, some even after a year!, why would I buy furniture from Ashley again? Especially in a situation that I have to return or exchange an item? I won’t buy anything from Ashley again! Update: Just look at the reply from owner below! sending sympathy and apologies instead of support! They don’t care about you and your satisfaction, they just want the money!

Marwa was great so was James the manager!! They are exceptional! Spent plenty of time and extremely patient!! Thank you guys!

Got helped by Ms. Yasmine and she is great!! Great customer service and great knowledge!! Please look for her qhen you visit Ashley's Furniture in ElCajon!

(Translated by Google) Dally Very friendly and very good in his attention (Original) Dally Muy amable y muy buena en su atencion

James is exceptional! Customer service was a 10!!! Kind and applied no pressure!

Associate Yasmin was very helpful with our purchase. Will definetly come back in the future.

Excellent customer service and friendly staff. Great explanation of the difference in power recliner sofas and the quality. Thank you!

Marie and Eric helped me buy my table and chairs come and see them! Thank you Marie

Marie and Eric are amazing come and see them. Great service!!!

They are very good ilike them

The sales Manager, Marie educated me on the quality of mattress’s and different brands. I appreciate her expertise & knowledge in the furniture field, her socializing skills as well as being friendly

Very friendly staff. Patient and knowledgeable. Thank you for taking the time to help me find the perfect mattress that fits my budget!

I visited to shop for the Purple mattress. Tyler and James were amazing in helping me pick the right mattress based on my needs. I would recommend this store and the gentleman who helped me to anyone in the market for home goods.

Dally was amazing. She took the time to listen to our wants and needs. She helped us find the perfect bedroom set. I would definitely recommended buying Ashley furniture, if you're looking for quality furniture with great customer service.

Great experience during Memorial day sale. Sales representative Chase was exceptionally helpful and made my entire process seamless.

We purchased our first couch and Marie helped us make this experience so easy! She was so informative and helped us make the right decision for our home space. Thank you so much Marie for helping us!!

Santa Cruz was amazing!

Took a trip here in search of new couches and ended up getting a good deal on a living room set with tables included because of James and Marie being knowledgeable of all the furniture helped me with what my family needed. THANK YOU SO MUCH!!! This experience was good and definitely recommend coming here.

Dally was very helpful, we decided to get a bed for my son at this time! But will be back soon!! Thank you!!

Yasmin was extremely helpful and friendly, listened to my needs and I'm happy!! Thanks!

Santacruz was great! He allowed me to browse the store without feeling pressured and answered all my questions thoroughly. I will definitely come back to him for my next purchase

(Translated by Google) Dally She came to greet us very cordially and we were only going for a couple of beds and we left with a couple of postpedic numbers mattresses and a dining room Very kind, he made our trip to Ashley easy and effective. Thank you (Original) Dally Ella vino a recibirnos muy cordialmente y solo íbamos por un par de camas y nos fuimos con un par de colchones postpedic numbers y un comedor Muy amable nos hozo fácil y efectiva la ida a Ashley Gracias

Santa Cruz was great! Quick and professional.

I recently had the pleasure of working with Tyler at Ashley’s Furniture, and I couldn’t be happier with the experience. I walked in on a Saturday morning with a specific item in mind, and Tyler immediately recognized my needs. His focus and efficiency were impressive; he got me in and out in just 20 minutes. Tyler was both delightful and diligent, providing the best service I’ve ever had in a retail setting. Thank you, Tyler, for a great experience! I highly recommend seeking him out for any of your furniture needs.

Marwa

Jasmin & chase were so helpful during us looking at furniture and with the purchase. If you ask questions they are super knowledgeable and are so patient. Recommend 100%

Dally made us feel like it’s our home not Ashly furniture best customer service hands down thank you dally and thanks to Ashly furniture for bring the best designs

We purchased a few furniture items and were happy with the service we received from Andres. He was very helpful and patient throughout the process. Very pleasant. Good quality store and pricing not bad. Highly recommend. Ask for Andres next shopping trip.

I recently visited Ashley Home Store in Parkway Plaza and had the pleasure of being assisted by Marie. From the moment I walked in, Marie greeted me warmly and made me feel welcome. She was extremely knowledgeable about the products and took the time to understand my needs and preferences. Marie provided valuable insights on the different furniture pieces and helped me make an informed decision without feeling pressured. Her friendly demeanor and professional attitude made the entire shopping experience enjoyable and stress-free. I’m very pleased with my purchase and will definitely recommend Marie to friends and family. Kudos to Marie for their excellent customer service! --- Feel free to personalize this review with specific details and names.

Yasmin helped us today Great service she is so patient with us you were kind of picky, but we she found us what we’re looking for thank you

Erik and Marie were very helpful at helping me compare pricing and obtain the best deal for bedding and dinning table.

Steve Brown was awesome and knowledgeable.

Dally is amazing!

Jasmine and Chase did a great job talk to them when you come in my experience was excellent and the prices were equivalent to other stores we went to but the service was so good here we bought here

Marie and Dally were both very helpful and friendly. They recommended similar furniture that matched what I was looking for at a lower price.

Always a great experience at Ashley! Been working with them for over 6 years! SantaCruz helped us today but we have also had amazing experiences with James and Marie! Such personable people!

Went to look for half off sale desk. It was gone.

Great experience, amazing customer service and very quick to give us prices and options! Definitely coming back!!

Delivery sucks

We came to this store seeking a comfortable sofa after buying one from Wayfair that unfortunatly came poorly made and highly uncomfortable... we were looking for comfort and spacious seating. When we arrived Robert greeted us and tended to our every question and every need. He offered insight and history regarding the styles and complexities of each piece of furniture. He was quick to assist without pressuring us. Walked along side us and then gave us space to try out couches and speak amongst ourselves. We even left to think about it, he warmly bid us adieu and recieved us warmly when we came back. We decided on a lovely sectional that will fit our families needs, and while we worked through the qualifying process for 0% financing, he took the time to show us the ins and outs of the temperpeedoc and purple mattresses for future purchase down the line. Thank you Robwrt and sales manager Marie for hosting a terrific experience for us, and bringing joy back to furniture purchasing. We were a bit upset with the sofa we landed on from Wayfair, and they completely turned the situation around. Also being served by a true patriot and staff that had great affection for God was a HUGE BOOST. They did not disclose any of this until we broached the topic and invited conversation-- they were professional and I can tell will work with ALL variety of clients in a manner that is comfortable and courteous for each client and thier specific needs and diverse dynamics. Great team at El Cajon Ashley's. Made us feel like family, and while we were there, made us feel at home with their great service. Thank you Robert and Marie!

Great experience, Blake was very helpful and made sure I found the couch that was right for me! Very detailed in all of the information!

Shopping here was great. The workers (Marie, Tyler, and Robert) were very welcoming and helped me through the whole process for my purchase. Marie jumped through hoops and to get what I needed from the store!

We visited a ton of furniture stores and ultimately, none compared to this location! Customer service and products are unmatched! Everyone we spoke with both times we visited the store was amazing, we especially loved Dally!

This is probably the best store I have been to. Mary helped us with the process to get the furniture we needed. Mary was very dedicated to us the entire process! I will definitely come back to Ashley when I need furniture.

(Translated by Google) The people who served us are very nice and without a doubt they offered us the best services, every time I want to buy something I will return to Ashley (Original) Las personas que nos atendieron son muy lindas y nos ofrecieron sin duda alguna el mejor servicios, cada vez que quiera comprar algo volveré a Ashley

I had a great experience with Dally today at this store. She helped me try out different mattresses and Marie helped me find a really great pillow. They also accommodated our budget needs and took the time to help us find what we really wanted.

Dally was a pleasure to work with. Making sure we had a great experience when looking for a new bedroom set as well as answering any questions we had and making sure we got the best price.

(Translated by Google) Today we went to Ashley's furniture and Dally attended us, very attentive from the moment we arrived, she managed to advise us and we found everything we needed. Thank you very much for your kindness. (Original) Hoy fuimos a Ashley’s furniture y nos atendió Dally, muy atenta desde el momento que llegamos, nos logró asesorar y encontramos todo lo que necesitábamos. Muchas gracias por tu amabilidad.

Dally was great to work with and so were the managers!!! We got a great deal on a great new living room set!!!! Thank you!!!

NEVER get the delivery service, unless you have unlimited time to deal with the extremely inefficient process. They will text you three days before, you answer the automated system confirming the date. Then nothing happens. You call the delivery number, after rescheduling your entire day, just waiting to find out what time. Since the company carelessly didn't send it to you as they should have. Nothing to help. I can reschedule, yet again. No, Ashley furniture some of us work 8-5 (Monday-friday) so we can not take the Wednesday appointment when my last two were on Saturday. Maybe you could deliver on Sundays, or when you said you would deliver, in order to accommodate the customers that keep you in business. There better be a refund happening and unfortunately I won’t get the time that this entire ordeal has cost me. I also wont get back the events and cancellation of my work so i could be here for this delivery. But Ashley doesn't care that I lost money not working so I could get my “ghosted” delivery. Ridiculous! If you, as a company, drop the ball, I as the paying customer jumping through all of your delivery hoops, should not have to bend over and just take the leftover times when I work. Horrible, customer service. Quick solution: create more time slots rather than 4 hour windows, that way working people can ever get their orders. We have to work inorder to purchase and now i have spent countless hours fixing your mistakes. Are you paying me to figure out YOUR delivery system? Nope. So item is going back to store. If i wanted to wait half a month for it i would have bought online.

Yo did business with Yasmin she was great helpful thank you

Blake was so helpful and made the process so easy. He was able to help me find the exactly what I was looking for.

Mawla was awesome! She was so helpful!

Dally and Marie great service, friendly, and very helpful.

Robert and Dally were great. I really appreciated their help.

Dally was awesome & very patient. Great customer service!

Marieee and Tyler have the most amazing customer service. Thay went above and beyond to accommodate my husband and I. We definitely found what we were looking for and we can't wait until our beautiful furniture is delivered. We had such a good experience and we will definitely be back for more furniture. 😊

Great sales people, helpful and gave us the best deal that fit our needs. Thank you Marieee and Tyler.

Went in to look at the oversized chaise. Was greeted by Marie, one of the managers. Can I just say, the best customer service! As I’m lounging in this amazingly giant chaise, I’m chatting it up with Marie like we are old friends. She was patient and answered my questions on the couch, price, delivery and furniture protection. She made it easy and quick. So much beautiful furniture. Will definitely be going back and taking another look. Needless to say, my oversized chaise will be delivered soon! Literally no better customer service out there. Just walk in and ask for Marie. She’ll make your day and doesn’t pressure into buying anything. She wants you to sit on everything and try it out. Very happy! Can’t wait for my new chaise.

Came in for a dresser and left with couch too. Yasmin was super helpful and kind. Excellent customer service. I’ll be back with her for more later

I had a great shopping experience at this Ashley Furniture store in El Cajon. Dally was an awesome sales woman! Go see her, she and Marie will take care of you . 👍🏼😊

We had an amazing experience at Ashley furniture. Salesman Andres Santacruz was super helpful, knowledgeable and friendly. We were in and out in 30 minutes with a brand new sofa set!

Robert and Marie were very helpful and super nice. Lisa

(Translated by Google) Excellent support with Dally Very good experience and kindness (Original) Excelente asistencia con Dally Muy buena experiencia y amabilidad

Chase was a great representative. I walked in and made it very clear I just wanted to look around and not be bothered. He definitely got the message. Introduced himself, pointed me in the right direction, and let me be till I asked questions. He answered all our questions and was clearly knowledgeable.

Vera was excellent at helping us. She provided amazing costumer service and was the only one who stuck with us. She did not leave us hanging even though it took a month to get the problem solved. Great costumer service!

Alfredo was amazing and extremely helpful 😊

Santa Cruz and Marie the sales manager were super super awesome.

Marie at the El Cajon store was the bomb! Thank you for making the process so easy, I'll be sleeping comfortably for the rest of my days!

Chase was great very helpful helped us make a smooth purchase .

Blake Johnson was very helpful and pleasant to speak to. He listened to my needs and pointed me to multiple options to choose from, great attention to detail and Marie was also a great help! Will definitely be coming back during this furnishing process!

Chase was very lovely

Tyler and Maria were very helpful when we were looking for our furniture's and rugs.

Chase was a great sales person. Very friendly with all the info I needed

Chase or it’s called James , he is amazing excellent I can’t describe how much he did help me , he is very patient smart and he knows my needs and he was recommended everything I want the price the frame the name of the wood with no hassle, also the manger James he is amazing also he is very friendly talkative and very warm welcoming and hosting too as well as he shakes my hand to many time and he was happy to help me out when I came back for another issue also even the front desk girl Elizabeth she is very warm welcoming and nice to talk to , last thing I wanna say James also his name called chase he is very awesome I feel very good energy toward him and he has very positive attitude and all of the staff too as well Including the manger James thank u Ashley for your help all

Everything went well, salesman salesman was polite at Ashley furniture store Marie is a very kind and thorough manager, And salesGirl Dally salesman Alfredo we’re great thank you

Dally did an awesome job helping out. Very friendly and top notch customer service.

Robert was very helpful and Mareee make our perchance more helpful both make my day.

The manager Marieee is amazing, so friendly, so knowledgeable and really knows how to make you feel comfortable with all your furniture needs and decisions!! Can’t wait to come back to Ashely furniture for all my house furniture !!!

James and Tyler are so fun! They made my experience buying a coffee table so enjoyable! We spent time walking around and making sure that I absolutely loved my purchase! They were both so personable and I loved browsing with them. I am coming back to buy a mattress from them in the future because they showed me all their options! Everything was great and I’ll be coming back soon.

Yasmin and Marie great customer service

Tyler and James slays. But seriously, very friendly.

Robert did a great job thank you Evan!

Excellent costumer service from Tyler and Marie. Marie was very knowledgeable on mattresses and pillows. Overall great experience. Recommending to our friends and family. Thank you so much.

Tyler and Marieee were really nice! They made the process as easy as possible.

Alfredo was very helpful and nice to work with.

I bought my furniture from Ashley stores. I got bedroom sets and I love it I'm very happy and I got very good service with Yasmin and her Manager Marie and I'm so happy with my set .

Blake was very helpful and patient. My mother and I appreciate the time that he took to he help us find a new couch. We are pleased with our purchase!

Alfredo Espinoza he is amazing guy, and beautiful person.I really recommend it.

Yasmin was very friendly and worked hard to ensure that all of our needs were met! Great experience.

Jasmin was excellent help!!

Chase was excellent help! Thanks to him, my husband and I have a new couch! So excited!!

Great and easy purchases of our new living room furniture working with Yasmin!!!

Tyler was so helpful, made everything easy and the process was quick!!

Robert was simply amazing! Patient and précis. Recommend !!

Came to get sofas and a coffee table, Chase was a great help made the process very easy!

Chase was a great help. He was very patient and actually helpful. He listened well and directed me to pieces of furniture that would fit my description. Honestly made this furniture experience painless.

Awesome service from Dally and Ms. Maree and Tony!!

Good stuff

Robert he’s so friendly

I’m extremely satisfied with my experience here at Ashely’s furniture store. I was grateful to have been helped by Tyler and Marieee that ensured I pick out furniture to my liking. They offered me the best advice on selecting the designs I wanted for my home. I’d highly recommend asking for these individuals as they are knowledgeable in what they are doing and also friendly people who made my time in the store fun. Thank you guys!

Yasmin was very patient and friendly during our whole shopping experience. We must have tried every piece there and went back and forth for a loooong time. She was helpful and didn’t get impatient.

My Mom and I visited Ashley Furniture in El Cajon today. We were assisted by Yasmin who was very helpful while looking for a recliner. Her knowledge and friendliness made our shopping experience easy. We did end up purchasing a recliner for my Mom. Thank you Yasmin!

Tyler was great! Super helpful, easy to work with and super personable. Thanks for helping us out!!

Marwa & Marie, we’re absolutely wonderful to be around and their knowledge and personal experience of the product they were offering me was exponential. They even offered me great deals and saving on the mattress ! I highly recommend seeing this place because the customer service was unique and special.

Wonderful sales experience with Dally, she took the time to find the piece I was looking for and is having it delivered to my house in just a few days! Thank you.

Dally was so helpful and no high pressure approach at all. I will come here first if I need more furniture and will ask for her! : )

Alfredo helped us , he was so helpful, patient and polite ..we were leaving because we thought that bobs furniture would be better..I got no help there so we to Ashley furniture and we ended purchasing a set of sofas along with a t.v stand ..we also got help from the outstanding manager Mariee, she needs to be promoted, they both were so informative..

Yasmin was great she really tried to get us what we wanted . The team was great 👍 great help all around

Just purchased a couch and other items Alfredo and manager Maria were amazing …highly recommend for all your furniture needs

ROBERT, ALFREDO & AIMEEE WERE AMAZING! THANK YOU SO MUCH FOR GUIDING US TO GETTING THE RIGHT FURNITURE. WE WILL SEE YOU SOON!

Tyler was amazing!! Thank you for your great service!!!!

(Translated by Google) Alfredo Ezpinoza very good service (Original) Alfredo ezpinoza muy buen servicio

Marwa was awesome! Gave us great cuatomer service. This was the 3rd furniture store we visited and they had everything we needed with all the options and most importantly they DELIVER! We purchased a new recliner and a new sofa! Marwa showed us around briefly and disnt overwhelm us by hovering, gave us just enough info to start and space to look and when we needed her ahe was there! I'm so excited for the new home feel! Thank you again Marwa!

Andrés was really welcoming since we stepped into the store and was very (very) patient with us.

Marwa is amazing!

Great experience and costumer service alfredo ezpinoza

Marwa was amazing excellent service.

Alfredo was friendly from the moment I stepped in the store. He went above and beyond to answer all my questions regarding bar stools. I will definitely ask for him next time I come into this store. He is a great rep for Ashley!

Rob and Marie were great and informative. Thank you

Marwa was great, she assisted us and met all our needs. Very friendly

Alfredo was amazing to work with! We'll be back for sure!

Yasmin is a wonderful salesperson answered all the questions I asked extremely kind and helpful.

(Translated by Google) Excellent service from Mr. Andrés Santa Cruz (Original) Excelente servicio de parte del señor Andrés santa cruz

Not to be confused with that other Ashley.

Great service and fair prices!

We were just here and Blake helped us out. Awesome service! Super helpful and help us find everything we needed for our new apartment. Definitely coming back👍🏼

Dally was SO sweet and very helpful and manager mariee was super sweet and interactive with my nephew

Dally was great very nice and helpful even Marie was great so nice loved it here

Shout us out Chase and Marie amazing customer service we'll be back for our furniture

Blake and Marie were very attentive with my purchase. I absolutely love their service !!! Awesome job guys

Robert was very nice and helpful! The whole staff was super friendly and everyone helped us out with all of questions. :)

Dally was awesome & very friendly!!! She helped me find the perfect piece for my new home. Definitely recommend!!!

Yasmin was awesome, it is our third time in this store and everyone is very helpful.

I came to Bob’s, couldn’t find a dining room table. As soon as I walked in, I was greeted by Dally she walked me around the show room and was able to find me a dining room set. I had such a weird dimension that I couldn’t find the exact dining. She was very helpful and patient, she help me out by narrowed it down. The manager Marie was very helpful and knowledgeable. I Can’t wait to see my new dining room table. Thank you Dally and Marie Great service

Yasmin and Maria did a great job. Fun experience and clearly gave me all the different purchase options

Tyler was very professional and knowledgeable. Explained everything thoroughly.

Thank you Alfredo for your patience, so kind

Tony is amazing. You guys are great!

Dally and James assisted me in purchasing furniture very knowledgeable and polite good customer service

Went in for a quick mattress purchase. Dally was great and got it done quickly. She was very helpful! And then I needed a mattress protector and called her and we ordered it over the phone with ease.

Mariee was the manager. Alberto was my sale rep. They did a good job and helped me out.

Heyyy Alfredo was my sales man and he was awesome and the manager Marieee was amazing she works she knew my style and what I was looking for and try her very best to help me they are so awesome shop here asap

Just bought a sectional at this Ashley store and had a terrific experience! Tyler was very pleasant and helpful through the whole process. He went the extra “mile” for us, moving furniture around to create the actual configuration we bought. Thanks Tyler!

Great service by Marwa!

Yasmin, was wonderful helper would love working with her.

Hi was very polite. I appreciate it your help. Thanks

Taylor and Marie were very helpful during our visit.

I went in today with my mom to pick out a dresser— and Dally was initially very helpful and she spoke both in English and in Spanish. I know there was a lot of back and forth between me and my mom especially as we discussed things, and I’m sure that can be wearing as a salesperson. However, as I was getting ready to put a down payment on a card, I had pulled out the card I was thinking of using and set it on my card case. I wanted to check one more thing prior completing my decision as to whether or not that was the card I wanted to use. Next thing I know, Dally had taken the card I set on my card case— which I had never handed to her. I told her “no, I can do it” (because I was trying to decide which card to use) and she scanned on the card reader. When she handed it back she told me that I just looked busy so she was trying to “help out”. Ultimately I was going to make the purchase, but I did not like that someone other than myself decided which card I would be paying with— and then rushed me through the rest of the process. There was a moment afterwards where the possibility of rescheduling the delivery date was discussed and I was immediately told “no, the delivery date has already been picked”. It very much came across as, once that card was scanned— that was it. Just move on to the next customer.

Alfredo was a sure pleasant along with Marieee!! I will be back to purchase shortly!

Very helpful and friendly staff! Marwa was amazing, answered all of our questions, and went above & beyond for us!

Alfredo ando mariee great treatment and very helpfull

James the manager and Robert James was great in showing all options. When I returned with my husband, Robert took time with both of us to go through our selections and further explain everything we needed to know. Couldn’t have asked for better service!!!

(Translated by Google) Andrés Sánchez very kind. Thank you for your service I will be back for my living room set! (Original) Andrés Sánchez muy amable. Gracias por su servicio volveré por mi juego de sala!

Marwa Ezzat is one of the best seals associates in Ashley of El Cajon, CA and she is doing a wonderful job. I highly recommend her for a promotion, and wish her best of luck.

Yasmin and James helped me out. extremely knowledgeable and great customer service they made sure I got everything I needed and made sure I was happy

I recently had the pleasure of working with Marwa Ezzat at El Cajon Ashley, and I'm thoroughly impressed. Marwa Ezzat provided exceptional service, demonstrating extensive product knowledge without any pressure to buy. They were patient, attentive, and genuinely focused on meeting my needs. Thanks to their guidance, I made an informed purchase and couldn't be happier. Highly recommended for anyone seeking expert advice and outstanding service.

Chase at Ashley Furniture had great customer service very knowledgeable thanks Chase I’ll be back

Great service from Marwa!!!

Blake, was great at helping us get all the information we needed with dressers and rugs! This is our second time shopping here and I see future purchases happening soon! Thanks Blake!

I came into the store, browsing around and Mr Robert came around to make sure if I needed any help. He helped me understand the purchase process for a couch through Ashley. I thought I wouldn’t come back within the same day, but did! Dally stepped in since Robert wasn’t there and flawlessly helped me secure down the couch I loved! She was so sweet, engaged and comforting. Thank you to both for all your help, education and support through the process!😭😊

Victoria provided me with exceptional service. She was positive, professional and friendly. Victoria was also very helpful. Ashley furniture is fortunate to have Victoria on staff.

I love my experience with Chase and Marlene. They took care of us and gave us the best advice and price

Alfredo and marieee were wonderful! Very helpful and attentive :)

Alfredo helped me out , he was amazing!

I love my furniture and Robert was a great help.

(Translated by Google) I was attended to by Mr. Alfredo, the man was very attentive at all times, he advised us very well and we will have a new dining room for the first time Thank you very much Mr. Alfredo, recommended, ask about him (Original) Fui atendido por el Señor Alfredo, el señor fue muy atento en todo momento, nos asesoró muy bien y estrenaremos comedor nuevo Muchas gracias señor Alfredo, recomendado, pregunten por el

(Translated by Google) Excellent service Alfredo Espinoza and Marieee we were very satisfied with our purchases and the excellent service thank you very much (Original) Excelente servício Alfredo Espinoza y Marieee quedamos muy satisfechos con nuestras compras y el servicio excelente muchas gracias

Yasmeen sales rep and Marie sales manager were amazing and gave me the best service. So patient with my son that came with me as well

Alfredo was amazing and the manager Marie was wonderful and helpful

Yasmin was very professional and very nice.

Dally we will shop again super great service and friendly.

Great experience with my purchase. Alfredo helped us every step of the way. Mangers Marieee and James were very helpful as well. Will continue to come back.

Great customer service! Sales rep Marieee provided exceptional service!

We are really happy with the service here. Tyler helped us pick out a living room set and was super helpful. The whole process was really easy this was our first time shopping here and we look forward to using Ashley’s in the future.

Everything went well. Only disappointment was that the pieces we were interested in were not on the showroom floor. Staff (James, Dally, & Marlee) were all professional, courteous, and knowledgable. Everything was fully explained.

Came in with my family to buy a bedroom set and our sales rep Alfredo was extremely helpful. He took his time to show us all the sets we were interested in and helped us through the buying process. Overall really nice and helpful guy, made the buying process a lot easier.

Andres S. was an exceptional sails associate. He was even able to save us $60 on our purchase. Exceptional guy!

Really appreciate James and Marwa taking care of me today. Ended up buying a few more things than expected because of how good of a deal they got me. Saved me a lot of money. Much love. If you go to Ashley’s ask for James and Marwa.

Blake was great to talk to. He listened to the details we were looking for and helped us the right furniture to meet our needs

Chase was very professional and savy . He was very patient with us changing our mind..

Loved a lot of pieces here

Thank you very much Mr. Chase for helping us out today and in the next coming days. Took his time and was very thorough, help like this is hard to find. If anyone needs help please ask for him you will not regret it!

Wonderful customer service by Victoria to today, she explained the product qualities professionally.

Marwa is the greatest. Very knowledgeable and extremely patient. Gave us great advice and would come back to her again.

(Translated by Google) Very good service, very friendly (Original) Muy buen servicio muy amable

Victoria was great

Dally was wonderful and so helpful with our tempur pedic mattress and new kitchen table! Answered all of our questions and was very patient with us and our toddler!

(Translated by Google) I liked the way the employer treated ANDRES SANTA CRUZ as a very good person. (Original) Me gusto el trato de empleador y muy Buena persona de ANDRES SANTA CRUZ

My husband and I came in today looking for a round dining set. Victoria & Marie were very knowledgeable about making suggestions on furniture based on the style of our home. Their no hassle approach made for a comfortable shopping experience. The rest of the staff were also friendly and accommodating. Good place to shop for furniture!

The process was very easy and enjoyable. Marwa was very helpful and pleasant to work with. I will recommend her and the store whenever I can.

James, Marieee, and Yasmin were Awesome. I was ready to buy this mattress but unfortunately they can't deliver to Arizona. However my Dad is in the market for some new bedroom furniture and a couch so we will be back!! See you soon guys!!

Marea was extremely nice! Unfortunately Ashley’s screwed up my order and items were missing when delivered. On top of that, they are expecting me to go to the store to pick up the items they failed to include on the delivery despite me having receipts, emails and text messages confirming all of my purchased items were to be delivered!! Update!!!!! I was fortunate enough to actually speak to Marie, in Ashley’s Management this afternoon and she went out of her way to correct the situation. She has made arrangements for my purchase to be delivered on Sunday. THANK YOU Marie for going above and beyond to help me. Your customer service was wonderful! Again, thank you!! Update!!! The Palm tree that was on my original order was delivered on Saturday! Thank you Marie, I know that you were instrumental in getting this completed. THANK YOU!!!

Blake from the El Cajon store provided great service when looking for furniture options. No pressure approach and assisted with the big screen station for more available products from Ashley direct where house.

Very knowledgeable staff. Recommended for people looking for furnitures! Find marieeee and blake.

Marieee, James, and Blake where extremely helpful and knowledgeable!!!

Chase was exceptional in every way! Personable, polite and knowledgeable! Thanks for everything.,

I had a wonderful experience while trying to search for furniture. I was helped by Marie, Alfredo and Blake. They provided me with the best service possible and Marie was especially helpful with guiding me through making the big purchase. I highly recommend Ashley’s furniture and make sure you ask for these people in particular, they are truly awesome!

Alfredo and Marie at the El Cajon CA store were extremely friendly and helpful. Walked out feeling as if I’d made some new friends!! Thank you, Rene.

Super helpful and easy . The manager Marie and alfredo helped me finance my first couch ! They were so kind and made things smooth .

Alfredo was a great sales rep and Marie the manager was super informative and helpful

Marie the manager helped us out. Santacruz was also very helpful! Awesome positive attitudes and we left happy and excited for our new furniture! Totally recommend!!

We had a great experience! Tyler made sure to take great care of us; we felt super informed and confident about our purchase. Thank you Tyler!

Alfredo was Amazing! He was very helpful he showed us all the tables and we were able to find the table we wanted! Thanks again coming back for more furniture:)

Our sales associate Andres Dela Cruz assisted and helped us to choose the best option for our furniture, he was patient and efficient! Ashley has great offers that you can choose from and of course excellent service from the date of purchase to deliveries and with their furniture protection plan options!

Everyone in the store was really nice and accommodating, especially Victoria. She is amazing

Great customer service thank you Marieee❤️❤️❤️

Ms. Victoria represented Ashley Store in El Cajon with great pride and exceptional customer service. She greeted me and my wife as we entered the store and stayed with us the entire process. She’s extremely helpful and enthusiastic throughout for an hour providing suggestions and entertaining our questions with a smile. Ms. Victoria was very patient the whole time and with thorough answers. Thank you and it was a great furniture shopping experience with Ms. Victoria.

Highly satisfied! Wasn't forced and gave space to look around. Angel and Andres were very helpful and didn't pound the credit card route on us which most sellers do! Overall very amazing customer service and clean store!

Andres was super helpful and on top of things.

It’s our first time at this Ashley location and we had a pleasant experience. Our sales rep, Victoria was very kind, very patient and polite.She answered all our questions and gave interesting insights that helped us make our decision. The manager was also very nice and helpful. We will definitely come back to this store and even refer it to our friends and relatives! Definitely deserves 5 stars!!! ⭐️ ⭐️⭐️⭐️⭐️

Excellent Service. Thank You Marie and Marwa.

Wonderful experience,, I was help by Mr. Alfredo Espinoza, wonderful person, he explain every question I had,, gave me full detail and the product I was interested on,,, I would come.back and definitely as for mr. Alfredo

(Translated by Google) Mr. Alfredo was a very good person who helped me in the process of purchasing my furniture. He explained the process to me in detail and answered my questions. (Original) El Sr. Alfredo fue muy buena persona que me ayudó en el proceso de mi compra de mis muebles. Me explicó el proceso con detalle y respondió mis dudas.

Andres was friendly, attentive and helped us get our new sofa

Blake was fantastic, so knowledgeable on every piece, and was so helpful! We found exactly what we wanted and made the process easy and swift. Ask for Blake! Thank you!

Chase was very awsome at customer service. Very patient and knowledgeable. He explained everything in great detail. He made this shopping experience perfect.

great customer service from blake specifically 😊😊😊😊 what a nice young lad!!! 🎀🎀🎀💝💝💝

Dally was a great help and was very approachable. Definitely will recommend this store to others.

I found the living room set that matched my needs and wants. Alfredo was very helpful and kind.

Just purchased a couch as a first time home owner and Alfredo helped me out. He was so kind and helpful! His customer service was great. The manager helped out at the end with the transaction and was extremely accommodating with my specific delivery requests. I will definitely come back and buy again. Excellent customer service!

Alfredo was amazing he helped us with every need that my wife and I had.

Yasmin it's the best I will come again.

Very Helpful, Bought a couch the same day, Alfredo Was very helpful, 10/10 experience

Dally provided great service and assistance. She provided multiple options and was not pushy. I would recommend shopping with her when looking for furniture.

Dally helped us out today, great service, will Be back!

Had a wonderful experience! Dally was very helpful, excellent knowledge regarding the products. We told her what kind of mattress we were looking for and she took us right to it. She answered all our questions and made us feel so welcomed! Thank you for this great experience

I feel sorry to myself giving this one star to this horrible company. First and will be last purchased from them. Very bad quality and poor service stay way please don’t do my mistake. I got a my furniture from them and was not even complete a year, 11 months and they all damaged when I called my warranty company they told me to call Ashley because they have to take and action it’s not even a year yet Ashley denied the case and warranty company is denied the case also.

Mrs.Dally was a great sales rep at Ashley’s furniture she made finding my dresser very easy and was also really sweet and helpful will definitely be coming back again soon! :)

Alfredo was very helpful and friendly. We found exactly what we were looking for 😊 Him and sales manager Tyler answered all our questions and made the purchasing process smooth.

Jasmine helped me get my new sofa. So excited

Horrible service, I was sold a mattress that was damaged on the bottom of mattress. I called to speak to management and Angel is the worst. I would never purchase here again. I would not refer anyone to this location. Some people do not need to be in management if they don't know how to talk to customers who are paying their salaries. I'm so disappointed in the service I received from this company.

Great store. We were able to shop peacefully without any hassle. Robert, our salesman was available when we were ready and made the whole process seamless and enjoyable.

Service was really good. Dally Cardenas was super helpful in finding what we needed.

Great customer service from dally very helpful

Quick and easy …. Great service from Alfredo E.

Terrible customer service. We received multiple phone calls and texts all week to confirm delivery, only to find out the morning of delivery that our stuff wasn’t going to be delivered. We planned our entire day around this, moved everything around to prepare for delivery only to find out an hour before our window that our furniture didn’t arrive and wasn’t on the truck. I was then told they can deliver in 4 days and now will have to take time off work and plan a whole other day around this delivery. Person I spoke to on the phone had zero concern with making it right.

Great location, many choices to choose from. I would definitely recommend coming and checking them out. They also have other furnishings. Alfredo was super helpful and a pleasure to work with. He was patient and attentive to us with all his knowledge of products. Thank you Ashley and team.

First off I’m 17 years old, but Iwas shopping for my mom quietly, I didn’t ask for help. the store manager made up a policy saying I wasn’t old enough to enter the store? For god sake what kind of made up policy is you have to be 18 to enter a furniture store, I asked kindly for the policy, he refused to show me, I wasn’t doing anything wrong and he asked for my drivers license which I didn’t have on me, I will be taking my business to Bobs, which has the better quality furniture anyways and cheaper and even offer to help my mom decide:)

It is beautiful. Well laid out. Lovely choices. Very nice prices. The staff is also very nice. We will be back. Very pleased with what we bought 😁

Yasmin is great. She helped my mom out with everything she needed. She is very nice.

STAY AWAY FROM BUYING WITH ASHLEYS Horrible furniture I have 2 months with my sofa, love sets and ottoman they told me it was a great material great furniture 2 months and it’s pealing off, I ven purchase a protection plan that doesn’t cover it because “ wear and tear” with only 2 months and barely use it there response purchase a machine to clean it up something that I paid over $2500 for it and that it looks like it’s 3 years old and not even Super disappointed with there furniture, service and protection plan They over sell you the brand and tell you how great it’s there protection plan adding you $500+ on it and it’s a total waist because it doesn’t cover anything For your own good and to save your money stay away from purchasing at Ashley’s

I was helped by Andres Santacruz. I usually have bad experiences with sales people. However, Andres was not pushy at all and was extremely helpful . Also, he was genuinely nice. He answered all of my questions and was around for when I needed help with anything. Thank you some much Andres!

Dally was very friendly, informative, and helpful with finding matching furniture.

Thank you Dally for the help

We had a pleasant experience with Ashley Furniture our sells rep Alfredo was nice polite and very helpful

Angel and Dally were very patient and helpful and with our furniture shopping experience!

Blake was great really helpful and gave a lot of good alternative options and suggestions!!!

Want to thank Chase for being patient and knowledgeable by answering all of our questions and concerns regarding the finances and deliveries.

Ashley furniture has good quality furniture and great sales representatives. I was kindly greeted and assisted by Alfredo Espinoza, who helped me find a decent priced mattress and sofa. He assisted in ways most Sale Reps do not. He was understanding, knew prices of all furniture in the store and knew what to show me when I informed him what I was looking for along with the price range. Great experience.

Andres Santacruz was very helpful, knowledgeable & made this purchase a great experience for us!!! I recommend the El Cajon store 100% everyone there including the manager are very friendly.

Marwa was helpful and nice person.

Alfredo did an excellent job helping us out around the store. He was efficient and helpful.

Chase was an amazing sales agent he helped out with all things I needed. For almost a full living room and bedroom set. Was swift and educated on all sales and opportunities I can use for my furnishing needs.

I went in to find a sleeper sofa we told The guy that help us name Chase what we where looking for and told him our concern he then proceeded to show us a couch. He never mention there return policy but he did mention that the movers where just going to bring it through the first door. Even though we told him it was for a bedroom. He still failed to mention “all sales where final” got the couch it was to big called to return the girl that helped me told me she needs to send a request but they have approved two similar returns and refunds so I shouldn’t have a problem. She also mention how if I wasn’t able to get a refund I can get store credit or an exchange. 3 days later Elizabeth called my husband and very rudely told him all sales are final and they can’t do anything and then they told me to call customer care. Customer care told me they can’t do anything it’s up to the store. They had me going in circles no one has helped me now I’m stuck with a couch that the measurements where wrong doesn’t fit my house. They will push you to buy something and then be very rude because they don’t want to help.

Alfredo was very helpful and comfortable felt no pressure at all very willing and gave us what we needed

I had a great experience at the El Cajon branch. Mr. Alfredo Espinoza was patient with my family and was not pushy. We walked away very happy with our selection. We will definitely bring our business back to this location..

Store manager was fantastic. Truly listened to us and was very patient. Store was clean and staff was friendly.

They deserve zero star , I bought furniture from them, dining table and coffee table With warranty after a few months I found out the color is fading and the covering is peeling of the furniture, I call Ashley store and I informed them what’s going on with my furniture and I told them about my warranty. They told me to call the customer care after calling customer care they send the technician they came Took a picture and left after that. I’ve been trying to give them a call and nobody respond. Finally, they respond and they told me your warranty doesn’t cover what happened to your tables but why I pay for warranty is in warranty, cover everything happening into the furniture and I took care of my furniture, so good that show the product has low quality and they scam on me take the money for nothing. They just lie to me and I spent my money and time for rotting furniture. I don’t recommend anyone to buy from them or buy their lies warranty, they screaming on everyone for their warranty I had bad experience with them So be caution, everyone don’t fool you about their warranty.

Ask for Mr. Alfredo Espinosa ! He respects the way you want to shop and offers the best advice and opinions! He’s always answers our questions and if he didn’t know the answers to our questions he asked and made sure all of our questions were answered and made sure we were absolutely comfortable with our decisions! Thank you Alfredo!!

(Translated by Google) Many thanks to Alfredo Espinoza for his kindness and responsibility in his work, 100% recommended, thank you very much. (Original) Muchas gracias a Alfredo Espinoza por su amabilidad y responsabilidad en su trabajo 100% recomendado muchas gracias.

Dally was great!! Awesome customer service!!

When we arrived at the store, we ask a salesman named Chase where L Shape sectionals were. He took us right to the exact location for that and was very professional,knowledgeable,friendly, informative and didn’t try to push us into something we didn’t want. Extremely helpful man. We will tell others of him. On the way out the store manager thanked us for coming in on a rainy day and asked if Chase helped us, we definitely praised him. A great experience.

Robert and Chase where so helpful and friendly. I really enjoyed my experience at ASHLEY TO DAY. I WILL COME BACK..

I came here kind of helpless because I had gotten an Amazon purchase delivered to me and it was broken, unfortunately I had already thrown out my couch to make room but luckily when I came to Ashley Furniture, I was presented to the manager who then presented me to Fred E.! He was so helpful in helping me find EXACTLY what I was looking for and I’m so grateful that I came in person even though the weather was not too nice. I will be back to look for more items for my home and the quality of the customer service was impeccable! Thank you Fred, we appreciate your time and service.

I was helped by the assistant manager that made the shopping enjoyable.

Everything was amazing

Dally was great!

We had such a great experience the manager Angel and the associate Andres were absolutely wonderful! The service was amazing they were so attentive and listened to every request and were able to answer every question we had regarding the furniture and warranties. If you are looking for a hassle free furniture shopping experience this is the place to go!! Thank you so much Ashley’s Furniture!

Went in for a couch and Chase was great! Answered my questions and made sure I understood everything. Excited to see the couch in my home!

Chase was very helpful and treated us very kindly we’re very thankful for that.

Dally and angel was more than amazing people and very professional accessible sales agents please af you come to this store ask for dally and angel and I'm sure that, like me, everyone will leave happy

Dally

Alfredo Espinoza gave us great service a kind person, helped up find what we wanted.

Very efficient and on time, communicative very pleased with Ashley delivery

Dally is very helpful and insightful, great purchase experience!

Very nice & comfortable atmosphere. Our sales persons Mark & Dally were very professional. The Manager also acknowledged us and thanked us for our business. I will be shopping there again.

Alfredo was a great salesman and very helpful, loved the purchase!

Came in the store to look around and was immediately greeted by an awesome sales man Robert who helped me around the store showing me different items but was never pushy. He went over every detail with me so I fully understood the pricing and was comfortable with the numbers. I would highly recommend this store. The quality of the items for the price as well as the outstanding customer service will have me coming back and referring people to them. Thank you Robert for your help today!

Dally was a great sales rep, thank you!

Alfredo Espinoza was a nice gentleman explained he was a newer employee with furniture sales so I understood his knowledge

Dally and Angel did an incredible job! They helped me pick the bed that was just right for me! They were 100% transparent and took really good care of me during my visit! I am super excited about my purchase and can’t wait to be back to buy more in the future! See you soon! 10/10 would recommend !

Excellent service and attention provided by Alfredo. Nice guy, Alfredo did answered all of our questions and heard all of our concerns. We felt we made the right purchase thanks to Alfredo.

Great experience, Daniel and Tyler were both extremely helpful and knowledgeable. Walked out having ordered everything we wanted and needed! Even though their job is to sell us furniture, it still felt like they really had our best interests in mind. Appreciated how much work they both put in for us!

Great service.

Robert Laffoon helped us at Ashley and I want to say how happy we are with his service. Honest, super nice, and gave us a great price. Ashley has a customer for life. Thank you

Robert Laffoon and Angel Ramirez were very knowledgeable, and did their due diligence to make sure I was satified with my purchase. Thank you gentlemen. I am delighted!!

We spent two hours in the store. We knew the bed we wanted. We ordered a King Bed with two nightstands. We got passed off to three different sales people while we were there. I specifically told every single one of them I wanted a regular King. The final person ordered a CalKing. We caught that error before it was delivered and fixed it. The bed was delivered today and a leg support was broken. We also purchased a sectional sofa. We ordered the same configuration that was in the store. The person ordered the wrong configuration. We found out upon delivery. Unbelievable waste of time. I have bought new furniture ten times or more. The competency level here is questionable. Triple check everything before you pay!!!!

We had outstanding service again from Dally, our salesperson at Ashley's. Love the quality merchandise and caring sales staff at this store!

Wow, had fun shopping there. No pressure. And I had no idea they have a bed that drops your temperature 10 degrees and wait. The base is alexa for white noise , movies and music. Lol and it vibrates if your partner snores. I've obviously had my bed too long. 😆

Dally was such a doll !! Helped us so much thank ful she was there

Dally me dio excellent service de primera,muy amable , I got a Sealy mattress very soft and cozy Thank you Dally 😊.

This has to be the one of the best shopping experiences I’ve ever had. Professional, friendly service with no high pressure to buy. Will definitely go back! Alfredo was great.

I was looking for a specific piece of furniture and I was able to look around without a salesperson immediately approaching me. When ready I was put in contact with a salesman, Alfredo. He was very helpful, professional and personable. He ordered what I wanted. I do think the delivery and setup charges are high. Overall, a good experience.

Thank you to Alfredo Espinoza for walking me through in making the right decision for my bedroom furniture. He has the patience and showed us various options within our budget. Very friendly, if you’re looking for your next furniture purchase please head over to see Alfredo for the best customer service !

My husband and I have purchased furniture here a couple times now. The customer service is always wonderful and everyone is very friendly and helpful. Dally helped us out today getting a new bed for our son, and it was once again a wonderful experience. She’s polite and personable and made it a seamless experience

Dally was very helpful in the purchase a new California king tempur-pedic

Chase was our agent at the El Cajon store. His personality was “passive”, informative, knowledgeable, extremely helpful, courteous and one hell of a salesman. I gave him 10 stars but said there is only room for five, five stars for today and 5 stars for tomorrow. Thank You Chase

Nice

Alfredo Espinoza great sales person, friendly and very helpful! Appreciated his help on this rainy day 😁

Alfredo Espinoza was so friendly and helpful in finding us the perfect recliner. Thank you Alfredo!

Dally was an excellent staff , very honest and kind was a very wonderful experience and also very knowlegeable.It was a pleasure working with her . Dally is an exceptional staff, She called me to let me know the outdoor furniture I needed for my Home was on Sale and I was very excited she went out of her to inform me about the furniture and saved me some money. Tony also was very helpful and kind. 07/02/2024.

Had a great experience being helped by Alfredo he was very helpful throughout the whole purchasing process!!

I just pick a new mattress from this place and it was a great experience. I was helped out by the lovely Dally and she made the whole process easy and fun. Thank you for the new bed and make all my problems go away!!!

(Translated by Google) Very good service from Alfredo Espinoza, very friendly (Original) Muy buen servicio de Alfredo Espinoza muy amable

Dally & Angel great people and excellent help!

It was a pleasant experience to have knowledgeable people help me find the right product for my home.

Alfredo was amazing and gave us great service would for sure return so we could help us again!!!!!!

Exelent.

Just bought a tempur mattress and Blake was an exceptional sales associate to work with. Super professional and made the purchase seem like the best investment I've made in a while. Would recommend others to come here and work directly with Blake. He's the man 😄

Dally was wonderful working with today!

Blake was extremely patient and helpful while we we found the perfect furniture for our home

Great selection, "Chase" was very helpful with our specific needs.

Alfredo was extremely helpful and patient!

Dally was the best super kind and helpful.

(Translated by Google) Excellent service and very friendly Mrs. Dally (Original) Exelente servicio y muy amable la señora Dally

Helped me a lot with getting the recliner.

I worked with Fred , he was awesome very helpful and got me exactly what I needed as well as a discount . Would definitely recommend.

Dally was wonderful!! Bought a couch a few months ago, just bought dining room table today. Recommend!!

Dally was awesome! She is very friendly and very professional! Thank you Dally for your attention & your help!

We bought a couch from Ashley furniture in the whole experience was wonderful.

Quick, easy and knowledgeable staff.

We came in and Diego helped us to find the perfect couch he was friendly and helpful. We appreciate his help. Will definitely be back soon! Thank you.

Great Experience, Alfredo Espinoza helped me and my wife pick out a beautiful table with a great deal. Would highly recommend Alfredo with any of your furniture needs.

very good experience with a nice sales man Alfredo Espinoz!

Excellent selection and quality but most important I got to work with Dally. She went the extra mile for me and helped me make the best decisions. I chose my living room set from Ashley because of her kindness and service!!

Alfred Espinoza was courteous and knowledgeable and helped give us a great deal.

Blake was great Very helpful and made our shopping experience great! Very professional

Andres santacruz great customer service

We found what we needed. Were helped by salesperson Dally who did a great job. We will return for further furniture purchases.

Fred was excellent salesperson Very friendly and very helpful and took us around many times with a smile on his face Wonderful experience

If you like a piece of furniture, make sure to check for the same item on other sites. We paid $1,500 more at Ashley for a sectional. When we realized it was cheaper elsewhere it was only partially price matched for some reason. Never received a call back from the manager, I had to keep on calling. When I finally spoke to the manager, he mentioned that the agent that sold us the sectional said that we wanted the sectional faster and that is why it was more expensive. Which is a lie, we were in no rush. Very disappointed and lesson learned not trust this company giving you the best value.

Chase was very helpful and attentive on the floor and w check out. Sarah was our customer service rep who was also VERY helpful and thorough. Super friendly folks, I will be back !! (:

Chase was great helping us find our new sectional. Excellent customer service!

Blake and Diego were so helpful and kind. They explained and were very knowledgeable about everything. Thanks guys for making this a pleasurable experience.

Very nice experience buying my new living room furniture

Diego was amazing at helping us find the perfect couch and at the best price.

I would have given 5 stars but the correct foundation that I ordered at the store did not arrive at my house on the set delivery day. Other than that, Ashley’s resent it to my house free at cost, as it should be. I love the actual mattress!!! It’s so comfortable!!!

Exelente nanny (dally) de lujo. Good service with the baby’s and helper.

Alfredo “Fred” was absolutely wonderful!!!! Bought on spot with such amazing customer service along with Mgr Tyler

The salesman Chase did a great job showing us different options and taking into account our price range and what we wanted to buy. He was friendly, flexible and considerate.

Employees were great and helpful, Chase was great

In store was wonderful, but the only reason I had to go in store was because their website is horrible when I it comes to purchasing. The staff are friendly, and make it easy to get what you need. I was a little annoyed that I had called the store, and the sales person told me that the only way to get the same delivery date as online (after their site wouldn’t work) was to come in. So I came in, and the delivery date was still even later than if I had placed a phone order. Their show floor is nicely arranged though, and it’s easy to pick things out if you want to buy in person.

Blake was a great help! Thank you!

The salespeople there will follow you like a lost dog around the shop the entire time you are there. The delivery guys were complete jerks to my wife. Refused to help remove the old bed, and even though I was told they would remove the old mattress and haul it away. I called the store in El Cajon, where I made the purchase, and I got a bunch of excuses. I explained to them I please need someone to take this away, I recently had a surgery and I'm unable to lift more than 10lbs. Whoever answered did not give one ish about my plead and said there's nothing he can do... even though the delivery driving jerks left 5 min ago... also they left the old mattress blocking furniture... which again I told them on the phone i can't move it because I just had surgery. Nope I'm stuck with an extra mattress they refused to haul away, and I can't use my couch and struggle to get to my kitchen because of where they left it. Now I have to find someone available to come move it for me. Even though the sales rep told me they would remove the mattress out for me

Caroline was great 👍

They were so welcoming to my mom and I, Ruben was a great help when it was coming on what my mom wanted and helped us understand the process:) thank you again

Excelent costumer service by Dally and great quality products!

Excellent customer service, made me feel worthy and answered all my important questions. Thank you Dally and Diego at the El Cajon location.

Diego was great very informative 👌👍

Outstanding service. Very warm and friendly. Knowledgeable patient.

Great attention to the client. Our Ashley store representative - Blake showed us many furniture options. We purchased what we wanted. Great service! Thanks!

Dally was amazing. Excellent customer service. We came in last month and she gave us excellent service in person and just today I called her and ordered a sofa over the phone. She made the entire process very simple. She was fast and efficient. Would definitely recommend her and will be going back for any of our future needs.

Chase did great showing us all available options for the descriptions of what we were looking for. Recommended to look for Chase if you buying some furniture.

Carolina helped me a few times this year. I love my gorgeous new bedroom furniture and desk from Ashley. She was professional & great to work with! Ask for her!!!

Great experience.

Chase was very professional and helpful , very quick service

Come here for the best pillows!

Dally was very helpful! She made the process very easy for me.

Thanks to Dally, Our experience was easy, very kind and patient. Would highly recommend her when you come in.

Customer service was outstanding! Dally listened to all my needs(and very friendly) She got me exactly what I needed! Thank you so much!

Andres provided great service from the moment we walked in. Very professional and friendly from start to finish. Very knowledgeable and helpful. Highly recommend Andres and all personnel at this Ashley Furniture Store.

Dally was fantastic! Very friendly and professional.

Dally was great! She was there for questions, but didn't hover. Thanks for your help, Dally! Happy New Year!

Dally was Wonderful with helping us select the perfect couch for our living room.

Came in today looking for something specific I had seen online, Alfredo and chase made the process so smooth quick and easy, I'll definitely come back to get a sectional for my home

Angel and Sarah were attentive and helpful. Good experience.

Dally was great! She was so helpful!! She helped us and was super patient with us. We bought a nice dining room set.

Dally servixe was great. She showed us exactly what we need it.

We had an idea of what we wanted and Dally helped us with bed options. We were in and out very fast with great service.

Dally was amazing so helpful and knowledgeable she wasn’t pushy at all and really listened to what we wanted! We walked out with a beautiful new bedroom set!

Dally was so easy to talk to. She gave me space to talk and look through the entire time. Thank you Dally!

We walked into the store after an annoying encounter with different store. We were greeted by a very professional lady dally. She we very Respectful and didn’t push or bother us until we needed assistance. She was very professional and knowledgeable of everything we asked

Great delivery and customer service at the store

I had a very nice experience with your store Ashley's in El Cajon. The sales lady Dally was extremely helpful and should be given kudos for her helpfulness. I purchased a very nice recliner which fulfils my needs

The furniture is okay, other than the couch squeaks for like an old one when I have only had it for two months. For the price I would have expected more. My complaint is how the employee financed me with Great American when I have an Ashley Furniture Credit Card. He told me it was zero interest but they have started charging interest. That company has horrible reviews related to this same issue. Why would you finance someone that has a prefect credit score with that horrible company? I did not want that company and the employee just wanted to make a sell and did not even bother to get me a good financing company that wouldn't try to ruin my credit score. I contacted Ashley Customer Service directly and was disregarded to call Great American. I called Great American multiple times, no answer. I called the store multiple times, also, no answer. Beware of this place and their eager to sell without thinking of the customer!

Great experience. Our sales girl was amazing

Dally & chase helped on our purchase

(Translated by Google) Mrs. Dally. Excellent, very friendly service, 100% recommended (Original) Sra. Dally. Excelente atención muy amable recomendada al 100%

Great experience, great furniture, I’m planning to go back for this couch I want! Dally the sales rep was so kind and understanding, gave great feed back. If you go ask for her.

(Translated by Google) Dally excellent service highly recommended and very friendly (Original) Dally excelente servicio muy recomendada y muy amable

The attention to detail at the store is amazing. As soon as I walked I was greeted by Blake Johnson who asked me what I was looking for and started walking me through the options that I might be interested in. I mentioned that I was only looking around and wasn’t ready to purchase anything but wanted to get informed. Blake was enthusiastic, very knowledgeable of all the products and I didn't feel like he was pushing for a sale. I really liked that. As I was looking at the sofas, bedroom sets, and mattresses, Blake kept recording the stuff I liked. In the end I got an email that contained all of the items I liked so that I could reference it in the future. That happened in November. I came back a few days ago to purchase some of the items I really liked!! I would definitely recommend Ashley’s Home Furniture to anyone looking to purchase stuff for their home!!

Great quality reasonably priced Andres did a wonderful job as a sales associate

We were greeted warmly by Carolina when we walked in. We did not need assistance right away and so we went to look for bed frames. When we finally had a question, Carolina was talking to other clients. We were lucky to be linked up with Cali (unsure on spelling). She was wonderful. We explained we were trying to match a set we had at home but hadn’t gotten from the actual Ashley store. We described it and she found the set online!!! Once we had the color scheme, Cali showed us what was available that was closest to what we have at home. She was friendly and very helpful. We were so glad she ended up helping! Thank you!

Furniture shopping is hard! But the employees at Ashley are so helpful and friendly it makes it easier. No pressure, just available when I have questions, they have a wide variety of styles and price points, great sales and price matching. Thank you Ashley El Cajon store!

(Translated by Google) They have very nice things and at a good price. They could improve the attention and delivery service above all. (Original) Tienen cosas muy lindas y a buen precio. Podrían mejorar la atención y el servicio de entrega sobre todo.

The furniture we purchased was of good quality and reasonably priced. The delivery team was excellent and efficient. We are pleased with our experience.

Friendly sales man very helpful in choosing my recliner.

My first time in an Ashley store and it was very warm and welcoming. We had great help from Dally, she knew exactly what we were talking about and where to find it. We are so happy with what we purchased and even happier with the price. Thanks Dally!

Got what we we’re looking for fast and easy ind and out great customer service

Fast and efficient! Dally is great!

Dally was wonderful and got us squared away super fast purchasing a mattress!

Terrible customer service. They never ever answer their phones. And they charged us for a protection plan we didn't even want nor discussed. Was a hassle trying to get a refund. And one of their delivery people stole an item from my house. Terrible company. Would rate 0 stars if I could.

Great customer service

Robert was very friendly and accommodated our needs. Very good customer care.

I just love shopping for there All the stuff I got for my home from Ashley

Dally is AWESOME! So helpful and fun to work with! I will be back to get my dining room furniture in a few days and excited to see Dally and get ready for Christmas! Thank you Ashley’s and Dally!!! ⭐️⭐️⭐️⭐️⭐️

Delivery arrived on time and team was very helpful. Great customer service

Dally was exceptional with her service. Guaranteed that i will come back and buy more based off how good she was.

(Translated by Google) We came to Ashley Home store for our armchair and we found a very nice one that we loved thanks to Dally who helped us find our armchair (Original) venimos a Ashley Home storepor nuestro sillon y nos encontramos uno bien bonito que nos encanto gracias a Dallyque nos ayudo a buscar nuestro sillon

Dally was great! She took care of my order very quickly and was helpful answering my questions.

I had a very pleasant experience at Ashley’s especially with Dally’s customer services. She was very helpful and gave excellent customer service. Because of her services I will visit the store again.

Chase was very good to work with.

This was my 1st experience shopping at Ashley Furniture in El Cajon. Great selection. My husband and I were purchasing a kitchen table which we found within 15 minutes. Despite that it was Black Friday and only half their staff showed up for work, the manager and cashier were friendly and communicated all the details about our purchase. We are looking forward to receiving our table after the holidays and will definitely shop here again.

Dally was such a wonderful person. Nothing but good energy! Leaving us happy and satisfied with our purchase !🤍❤️

We were shopping for a new Love seat at Ashley and we were greeted by Carolina. She listened to what we wanted and started suggesting various pieces. As we walked..we shared a bit of our personal history with and she was quite moved by our story. We found a piece we agreed on but were uncertain at that time and told her we'd be back. Fast forward a couple weeks l8er and we returned to look again. Carolina saw us coming in and made sure to see to our needs. She even remembered our story. We made the purchase. She walked us through the entire process right down to the shipping date. We can't say enough about her. She is what we'll remember most about Ashley Furniture. SHE IS ASHLEY FURNITURE ❣️❣️❣️

Dally helped us and was very informative and efficient even the manager of the store help to make sure everything was acceptable. Thank you team Ashley.

Shopping was great - salesperson helped us find what we were looking for, at a great price and were able to take home same day. Ended up buying a sofa/loveseat as well and scheduled for delivery a week later. Confirmed delivery via phone call, email and text 2 days before delivery. Come delivery day, no one showed up. Called the store only to find out that no one showed because the complete set didn’t come in. So instead of rescheduling delivery or delivering what they did have… they no showed with zero communication. Meanwhile we waited all day. From that point on, I was called nonstop to reschedule, now they were in a rush to deliver! After a few days of cooling down and not being able to reschedule due to conflicting schedules, I canceled the order. The confirmation email never came in, I eventually had to walk back in store to confirm and settle balances. The salesperson called me to reschedule, unaware of cancellation. When I explained what happened, the response was: “don’t be that way”. Delivery dropped the ball, but as a team, Ashley failed to communicate even amongst themselves.

Good selection. Nice employees, no pressure but there to answer questions. Veteran’s discount.

Great customer service

Dally was fantastic!! She was super friendly.

Had the pleasure of getting help from Daly and made my buying experience the best one possible.

Robert was very great with me he helped me find the perfect bed and mattress. I will be asking for him anytime I need help with something.

The store was great among all the other furniture stores we have been this is where we decided to buy the bed, sofa and recliners that we need at a very reasonable price. Chase was very patient and accommodating in answering all our questions and meeting our needs. This guy was very helpful.

Dally was amazing!!! We walked in and she help my family right away. This was the quickest and easiest furniture purchase I ever did. Dally was very knowledgeable and a very nice.

Great service from Retail Sales Associate Andres Santacruz. 100% satisfied with our purchase. Also, Blake Johnson explained every detail on some of the bedding options. We will definitely be returning for other furniture. Thank you.

Very helpful

Loved the customer service, Dally was so patient with us while we decided between 3 different sofas, will definitely be back if we need any more furniture!

Robert was so helpful and wonderful

Delivery was great and quick

Worked with Dally to find the perfect bedroom set for my new house! Very professional and pleasant experience!

Totally friendly and non-pressure experience with Dally. We walked in to just look around, wary of the big pitch, but it was very chill and we got a great price on a living room set that turned out to be a perfect match for us.

Excellent sales experience and good value for the price. Delivery is backed up 10 days out and you can’t pick up your own items (unless you drive up to San Bernardino). 😶

Awesome service , beautiful store , service was excellent went above and beyond for us. Great sales associate Robert ( RJ ) Laffoon . Thank you .

Great service by a knowledgeable sales person (Robert) made this a quick and painless experience

Bought a BR suite from the El Cajon, CA store. Robert was our salesman, he was awesome, knowledgeable, and we got a great deal.

The best attetion

Had a good experience with Chase helping buy a canvas

Very good

Had a great experience buying my couch. Carolina helped me and I felt like she was able to understand my needs and offer me great products. I am happy with my purchase.

Excellent experience with Dally she listened to what I would like and walked me through the sales process quickly

Horrible experience! Everything was perfect until delivery day. Damaged piece and unable to get a hold of anyone. Called all the phones listed. We decided to go in person and was told they didn’t have any customer service reps to help us process our exchange. We were told someone would be in the next day and would call us. A couple days have passed, still waiting for a call. Don’t know what to do next.

My boyfriend and I went to get new bedroom furniture at Ashley’s and it was amazing. Carolina helped us every step of the way and went above and beyond to make sure we got everything we could ever dream of. She was so professional and super sweet. I would definitely go back and have her help us again.

Chase was great!

Susan was wonderful and very helpful with my visit to Ashley's in the financing department. Super friendly and kept the sales agent on their Ps and Qs.

Had a wonderful experience with the sales gentlemen, Chase at the Fletcher Parkway store assisting me in finding the perfect night stand and 6 drawer dresser with mirror. Very knowledgeable, polite and professional.

Easy shopping experience with decent variety. Carolina made the trip very enjoyable. Looking forward to our sofa set arriving soon.

Calli was absolutely amazing. Two sets of couches and love seats and toured saw and bought in under 45 mins. She was very helpful and I’m going to be a continued customer. Thank you

Carolina is the best seller. She is Amazing

Great service

Dally was AMAZING!! She was very kind and knowledgable and helped me pick out a beautiful bedroom set!

Daily was so helpful. I was out in under 30 minutes with the couch I wanted!

The people there were very helpful as well kind and patient. They explain things throughly and was able to answer all my questions as well.

I walked in to see if they had a sleeper that I saw on line. Patience was super helpful and was able to get me in and out in a matter of seconds.

Very good quality and good service

Very positive and successful experience today. Sales Associate very helpful.

(Translated by Google) Dali helped us a lot and I even got a free pillow! Excellent experience. Thank you (Original) Dali nos ayudo mucho y hasta me salio una almohada gratis! Excelente experiencia. Gracias

We purchased a chair but it was more difficult than it needed to be. The salesman was obviously new at the job, didn't know the products or understand my wants. His accent was difficult to understand and I realize he was just doing his job but he should have had a "coach" with him to answer questions that he couldn't answer without going back and forth to the manager for answers. I requested a daylight delivery because our driveway is too long and dark to negotiate after the sun goes down so let us see how that goes. It could have been easier for your customer.

Dally was our representative for Ashley Furniture. She was not only very kind and professional, but she was also very knowledgeable about what we wanted.

Robert was super friendly and Sarah was very delightful.

Robert who helped us was so helpful in finding us the right price for the chair we wanted and we got what we need in our visit. The delivery was excellent. Thank you! The product is beautiful.

Great service and very knowledgeable.

Robert listened to what I needed and wanted, and was able to guide me to the right bed, etc.

Dally was so good at her job. She helped us out so much with the purchase of our new sofa. Very informative and we got a great deal and thanks to the manager to for everything that he did for us. Thank you again.

Everyone was very friendly, gave us space to shop but readily available and knowledgeable when we had questions. Robert helped us "close the deal" and we left happy! 😆

Dolly was great She found the perfect dining room table for me. There wasn’t my color in the store and she found the perfect color table that I wanted. Dollies my girl. Definitely recommend this store and the sales person.

Amazing customer service, staff was friendly I will definitely go back

Matched the price to competitors, delivered on time. 4 stars because phone numbers listed on website and receipt is to call center that is closed early and you can’t reach the store you bought from easily . Should have direct store numbers. We did not get a call the day before delivery sD promised.

Great experience. Easy in and easy out. Didn’t need to spend hardly any time in the store. The delivery and setup was even easier.

Dally was a big help in finding the right mattress! Great service! Definitely coming back! Thank you!

(Translated by Google) Very good service from Juan Santacruz (Original) Muy buen servicio de Juan Santacruz

Great customer service from Dally. She was so helpful, and I was able to find exactly what I was looking for. Thanks Dally!

My sales person “Patience” was fabulous! Very helpful and knowledgeable. Excellent advice and guidance!

Dally is really nice and friendly .I like my experience at Ashley

Wonderful

Thanks chase

Great..

Furniture is well made and dealing with Dally made buying easy. She answered all questions but was not pushy at all. Excellent experience.

Really impressed with the furniture options, lots of quality pieces to pick from. So thankful for the attentive staff for being helpful and patient with us throughout!

Customer service representative Chase was amazing. I went to a few stores but the customer service at Ashley was far superior as well as the selection!

Very helpful found what I was looking for and was delivered within 3 days that is great customer service

Nathan was so wonderful and helped my partner and I feel so confident, knowledgeable, and comfortable with our shopping experience! Would recommend asking for him.

What a fantastic store. Very friendly and helpful staff. We came two days in a row and they remembered us and our names. Mary helped us with everything and was always there when we needed help. They have such a wide selection of everything so you can find the prefect piece for your home.

Patience was very helpful and observant of what we needed. She was very patient and stayed with us the whole time to help us decide what to get. Great customer service. We will definitely come back.

Dally is awesome!

Great selection of furniture. Great customer service.

Dally was greatly

Mary, Chase and the women who scheduled my delivery were very helpful with the purchase of my bedroom furniture.very accommodating. Thank you!

Dally was fabulous! Very helpful, knew what she was talking about and even helped me save a few bucks.

Had a great experience with Chase, helped us find everything we needed

Catalina was amazing she is very professional and super kind and knew every answer to our question would recommend shopping here

Dally helped me find me my dresser and she was amazing help. I left twice and she was patient and helpful the whole way. Explained everything in great detail. Susie was also the sweetest person ever and made me feel super welcome.

Dont do it, is what I will say!! What a complete closter ****! What a horrible experience and would never recommend.

excellent treatment from the staff, especially Patience who helped us with all our doubts and to find what we really need

Dally helped me with my purchases today. She listened to what I needed for my new house and helped me find the right matches. The manager as well as young lady behind the counter were all friendly and helpful as well.

Thank you Rob, Calli and Angel helped us find the furniture that will make our house a home!!!

Dally knew exactly what we wanted and helped us immediately! thank you for your help Dally! Love my bedroom set!

Great service from Robert RJ Laffon thanks for your help and time...

Great customer service by Nathan

Carolina helped us with the selection of our furniture and she was wonderful. Very friendly and if she could not answer our questions she quickly obtained the answer. I would recommend Ashley Furniture and Carolina!

Found what I was looking for and was in and out within an hour. Dally was very helpful.

Got some great clearance items when I stage houses! Easy peasy

Myron an Calli we’re great! Very patient and let us look on our own before we had questions

Amazing service 👏 I would recommend this to my family and friends ❤️

Calli was amazing on helping us find our new dining room table and chairs..

I did reach out to below email & not helpful. Same issues & service from this dept as well. Not happy! Beyond unpleased with the service received through not only the store but the customer service over the phone for Ashley Store. I got a brand new table & chairs & paid for delivery & assembly. Upon the original set up it was not assembled correctly! They came out two times & screws are falling out (I have a crawling baby.)Remember paid their professionals to assemble! called customer service several times with no follow up or call backs. Manager in the store continues to not be available due to "high call volume." Which has been an issue of "high calls" for 3 weeks! Furious that I have a brand new table falling apart that is not being fixed or replaced & has been a huge issue.

Carolina was awesome. Thanks!!

Delivery wasn't said time frame, delivery guys were great. Very pleased with the service

Everyone was nice. We were kind of shocked that the blankets were not in stock but we get it. There was some confusion and challenges with my address as I live near Yosemite National Park. We ordered on Tuesday and I am happy to say I received my blanket today, Thursday. However my mom, who lives close to the store, has not received her 3 that she ordered. The whole process took about an hour though which was a little distressing

Superb customer service. Maryam was very helpful and knowledgeable.

Was greeted at the door by our salesperson and was assisted all throughout until after our purchase. Good value, but can have more modern pieces with smaller places in mind.

We had the best experience with Nathan today at Ashley Store in El Cajon, California. Nathan’s customer service was excellent, what a great sales associate!

Jesus and Chase were very helpful!

Great customer service!

Kathryn was awesome 😎

Second time here and bought a dresser this time- Ranya was super helpful with helping me find exactly what I was looking for and was very polite and knowledgeable. I came out feeling like I got a great deal:)

Ranya was very helpful with us and patient, she was able to answer all my questions.

Patience was my sales person and she had me in and out with what I wanted within 15 minutes!!!!! Highly recommend.

We were greeted by Ben, who immediately grasped what we were looking for. He showed us several items from your store’s collection and answered our questions. He gave us his undivided attention. No pressure.

Chase was great help!

Ranks was great at her job. 100% would recommend this location.

Ranya was amazing, great customer service, wasn’t pushy just let me decide but was right there when I had a question! Shout out to you Ranya

Dally was very helpful and friendly

Great customer service! Mary was kind, efficient and helpful.

Ranya was very knowledgeable and professional, I really appreciated her level of customer service. It was a great experience to my new sectional. Thank you very much

Nathan was extremely helpful. The couch I was interested in was not in the store, but he found one similar that had the same type of cushions etc.

Dally excelled with her customer service!! If you go into this location, do yourself a favor and look for her!!

Great experience