Ashley HomeStore Emeryville, CA

Ashley HomeStore Emeryville, CA


About the store

No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.2 Star Star Star Star Star
(25 reviews)
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Denise was really patience,helpful and very nice lady! She really knows what customer wants and she don’t push you around.We Got everything within our budget by comparing their online prices.The manager of the store Albert is very nice guy he helped us making our transaction smooth and gave us the best deal. Thank you guys!

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Francisco is Amazing!!! He walked me through my 1st furniture purchase. Answered all my concerns and questions patiently and is a joy to work with!!! I’m so happy to have had him help me pick my perfect mattress.

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I was gifted a lovely headboard from Ashley Furniture with no hardware 😩 the Emeryville store took care of me right away though, & sent me the hardware needed. now I’ll have a headboard that actually stands!

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Una atencion con amabilidad exelente gracias!!!

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Really helpful associates. Our lady walked around with us the whole time and showed us everything we were looking for. Really patient and helpful staff and kept us in our budget. We felt we got the most for our money.

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Difficult part to locate because the dog chewed it up, but Destinee Calhoun and Albert at the Emeryville store were very helpful and patient to locate replacement part. Thank you so much 5 stars

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Friendly, patient and engaging. The perfect sales associate. Definitely going to call again for future purchases!

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The manager of this store, Albert, is unprofessional and treats both customers and staff poorly (other reviews call him out as well). While the staff are nice enough, it is clear they are not well trained by this manager. Robert also does not return calls, and avoids coming to the phone when customers call. Big issue for disabled customers who cannot physically walk in to speak to him. He has no problem letting customers wait on hold until they hang up. He made a major error, refused to apologize or take accountability, and still has not resolved the issue. I continue to wait for return calls to finalize my purchase. I've never had such a hard time trying to give a store my business! You'd think if a customer were calling to give you more money, you'd at least take their call. This is the first and last time I will be shopping with this store. Fingers crossed my items actually arrive as scheduled. UPDATE: Sure enough, Albert lied and told me he called the warehouse to ensure my table would arrive on Monday's shipment with my couch. Didn't happen. Completely lied and now won't answer for it. He is now refusing to come to the phone. Management at it's worst! He just had the regional manager call me on his behalf to apologize and take accountability for his lying to customers! I'm in the process of escalating this to headquarters, and reporting the management of this store to the Better Business Bureau. AVOID THIS STORE.

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Mike was a great thanks

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Had the weirdest and most aggressive sales guy I've ever encountered.

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They were very pleasant and very helpful and worked with me to give me the best possible price. I would definitely recommend this store.

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Love this store! Like the staff, how organized and knowledgeable they are, especially Eva the salesperson and Albert the store manager. Beautiful showroom, great promotions! However, the delivery company they use made the whole experience exhausting, disappointing and frustrating. I hope this changes otherwise people will not likely return.

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We went to Ashley Furniture Store for the first time today 4/13/19, located in Emeryville.Went looking for nice recliner rocking chair for my wife that’s pregnant with twins. We received great customer service by Mr.Feather one of the sales associates, great guy and really helped us decide which chair was best. Thank you so much. Will definitely be back and recommend this store to friends and family.

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Sales persons do not greet you coming in or even to ask if need help or whatever.

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Nice place to update your home

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Very good customer service. Worked with our budget and found a great bedroom set. Very happy!

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Today I went into Ashely home store and had an unbelievable experience. Besides the fact that each worker was very kind and concerned with my needs and what I was looking for, both Ronald the store manager and Brandon went above and beyond helping me find a great deal on a mattress and a desk. I will come back here for anything I need for my house in the future. Recommended to anyone in need of furniture or great customer service.

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Great customer service and good deals

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Brandon Santos was great. Very nice, intelligent, thoughtful, knowledgeable and genuine salesperson. He worked hard to get me the best products at the best price, so I'm thankful I had him as my go-to.

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