Ashley HomeStore Emeryville, CA
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
Large store with lots of options. Sales staff is there to help you if you need it, but allow you to browse without being on top of you the entire time. Found a sofa I loved and the best part is that it will be delivered in a week.
Kimberly was great and went out of her way to help provide information and quality customer service
Shout out to Deziree, she was very nice. Even though it was almost time to close, she took time to show us around and even helped us measure couches to ensure we buy a proper sectional...we still need more stuff for our new house, definitely will come back to her.
Deziree was great! Super helpful and attentive. I cant wait to get my new table on Thursday.
My salesman greeted me at the front entrance. He was warm friendly and courteous. He jumped right at the opportunity to show me new arrivals to the store. Since I had made my selection on line, he expeditiously rang up my order. At the conclusion of the sale, he walked me through the delivery and set up plans. He also called in a manage to get approval for additional discounts. He was a pleasant person to work with and was full of knowledge and recommendations for merchandise in future purchases. It was a pleasure to do business with Ashley and I will always appreciate my shopping experience thanks to Roy Alexander @ Emeryville location.
Fernando could not have been more helpful or amazing. Advice but no pressure. We had to come back the following day to make our final decision and he was totally cool about it. He even gave me his direct number in case there are any issues with delivery. The store has a really great selection and very good pricing. The availability was also much better than nearby stores. I went my parents and they are so happy with the experience too. One negative. Store could by more wheelchair accessible in terms of a path of travel.
Lots of furniture options with basic customer service. Pricey furniture! Most options require you to talk to a representative to find out more information such as price & size.
This Ashley furniture store is ok, I’ve been on one occasion and most of the staff was nice there was just one lady who was really rude. The second time I went I Was in the store for 15 minutes and no one offered me any help finally I approach someone and had a really helpful sales person her name was Star and she was awesome.
The guys delivering my furniture were awesome and very friendly and professional. However, Ashley pushed my delivery to another day three hours before the delivery window began, so totally messed up that days schedule. The next day, which I had plans that were affected, my furniture was delivered 2 hours later than my window.
The salesperson was so wonderful. Friendly, inexperienced, but enthusiastic and willing to go find answers. The manager was so on edge. Not with me personally, but to other customers and to his own staff. Love this place, but I don't care for the service.
Avoid, avoid, avoid! Everything about this store is horrible. We put an order for a living room set in January, it got delayed-delayed-delayed until finally delivery occurred in July. But the delivery folks were rude and uncooperative - the main sofa did not fit through the door and they were not willing to really try hard anyway. It's been 3-weeks since this happened but we haven't been able to get in touch with the store to get a refund. They just don't pick up phone calls and even their corporate office has tried emailing and calling them, yet no responses. We have no idea what to do to get our money back. This is just blatant daytime robbery at this point. Dont even get me started on the horrible excuse of "professional" service and behavior in store. No one wears their masks over their nose, even after being asked to by multiple customers. And all the sales associates just hang around like they are at a summer BBQ, not really interested in doing any work. It took over 45-min for our sales associate to PUT our order through. Like, are you kidding me? The manager is horrible - we saw him being extremely rude to his staff and another customer. I rue the day we decided to walk into this store. And it looks like we'll need to go back in the store and create a fuss just to get our owed refund. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER STORE!!! This one sucks.
We ordered furniture from Ashley that included delivery and set up. The guy dropped the furniture at our doorstep without taking it to the supposed room without setting it up. You lost a loyal customer Ashley. I know this does not matter to a furniture store but we are not coming back again.
Nightmare experience with customer service. We ordered a large sofa set. They sent the wrong ottoman. Then to just get the correct one, it took endless calls, being put on hold. Then after weeks of this, they delivered the ottoman we chose, but still charged us for the larger, more expensive, one. Issue is still unresolved. Avoid Ashley Homestore! If there are any issues with your product there is nobody there to help.
I had an absolutely HORRIBLE experience at this store and i would never suggest anyone purchase from here. We came in about a week and a half ago to purchase a sectional sleeper that we needed before our wedding since we have a large amount of family coming to visit. Starkeisha was our sales person. She was very kind and professional and showed us a couch she said she could have delivered to us in less than a week that had everything we wanted, a sectional chaise and sleeper all for around $1690. Fast forward to delivery and the only piece of the couch that came was the sleeper portion and it was LAF instead of RAF. I called customer service to see when the chaise and other portions were coming to find out they were NOT EVEN ORDERED. We were told by customer service to go into the store to be able to complete a return. When we went into the store we were helped by someone sitting at the desk who decided it was more important to take a phone call instead of helping the customer actually in front of him which is a huge customer service no no. He then informed us he wouldn't be able to order us a chaise or a different couch didn't even offer us any options? like he was looking at the same paper we were looking at and telling us what we were telling him. he seemed very unenthusiastic to help us at ALL. then we were told we wouldn't even be in the process to refund them unless someone came to pick it up and that *MIGHT* be in 7 days. We're getting married in 10 and don't have the time to be sorting things out with delivery services. The customer service is 0/10 and i feel like we got scammed completely ... $1600 for just a piece of a sectional and we'll have to make payments on it before it's even processed for a return. Then when someone else i assume was the manager, a younger woman, asked who did the sale and the man responds "the same person as always". so if you know someone is making sales incorrectly to swindle people then why do they work there still?
TERRIBLE CUSTOMER SERVICE, i liked a product and was told a firm price then the manager came and the price was increased even more! Dont shop here the sales people/ managers will sell you thier products for twice the price compared to what's on ashley.com
So I bought some furniture in September 2019 the sales rep sold me with the GBS protection plan. I had to pay $500 for 5yrs furniture protection! It sounded good at the time. Just about four months ago I finally called GBS to set a claim in regards of my furniture they refuse to clean my chairs they did send someone to inspect my furniture he only came in for five minutes and left so I called back and I asked him why didn’t he not clean my furniture when he came in they said we don’t do that we send a technician to inspect the furniture and from there we’ll see if we’re clean based off the pictures and what did the technician says . So I called back to their customer service line and demanded for my refund $500. Three months later I still haven’t gotten my money! No one knows how’s going to pay me back. I have called the Emeryville store in regards of my refund I have called GBS As well as customer service from Ashley furniture for over three months. Then I find out that they prorated the $500 and then they want to credit it back to my Ashley furniture card that I no longer have. Since I payed it off!!! So FYI people don’t buy this protection plan!!! As a past employee of Ashley furniture and as a customer I have never been treated the way I have in the past three in regards of my case….you I would think Ashley furniture and GBS would be helpful but they’re really not.
Purchase a bed frame from them and it was missing 2 legs and had clearly been returned already by someone else. Unacceptable and pathetic.
Many reasons for the 1 star... First the pricing on the store is 100% deceiving to appear like you're getting a better deal (Perfect example is the pictures attached - store says a sofa costs $1400 dollars, but when you go to their OWN website it's $680 - more than a 50% difference!!!). Second we were blatantly misled on when our furniture will actually arrive originally led to believe it would be a month (which is already along time) then told a month and a half which then turned out to be a full 2.5 months. Will never be returning to this store for these reasons and very disappointed in Ashley's lack of integrity and immature pricing games. On a positive note though the staff is very friendly.