Ashley Store | Emeryville, CA 94608

Stop by and see Susan. I bought a great piece from her. Excellent salesperson. No pressure. Extremely helpful!

Super nice and helpful sales experience here. We needed a specific size piece (small sectional), did online research with a chat agent at Ashley online then came in to test what hoped we'd like online. It was a great experience online and in person with Ashley! We are so excited about what we bought. Thanks Sherrie specifically at the store for your excellent customer service and details about the product(s) we purchased!

I was purchasing a sectional sofa in Ashely, Sherrie was amazing!! She helped me with all the process and i loved it. Thank you so much for everything ❤️

Thanks to Fernando, found a great deal! 👍

Very helpful and easy to work with

So Sam was a terrific sales person. Very patient and helpful

Francisco provided great customer service and was patient while we made our decisions.

Sherrie helped us. She was so very helpful and answered all our questions. She was able to suggest pieces and show us examples of what we were interested in. She went above and beyond what we expected. Thank you, Sherrie. I highly recommend you going in and working with her.

Awwsome experience, great people Francisco is amazing we had a great experience his assistance, he is phenomenal!!! I highly recomend him if you go to the store look for francisco!!!

Sherrie was amazing great service and details about my purchase.

Excellent customer service by Louay. He helped us in picking the right mattress for us. He was very pleasant to talk to. We’d give him 20/5 stars. Thank you Louay!!!

We went in to this location to see a few couches we saw online. Upon entering the store Sherrie greeted us and informed us of the various styles of couches they had in store. Of course we were super indecisive a d circled the store a few times before actually agreeing on a couch. But Sherrie made to check in with us every so often to answer any questions we had. She completed our purchase and completely scheduled us with home delivery and set up. We had amazing experience and she was extremely supportive and approachable.

Sherrie was absolutely amazing at Ashley! We had to get quite a few pieces of furniture as we are starting completely over and she made the process easy and seamless. She is personable and extremely sweet! We definitely recommend her and Ashley if you have to get any furniture! 5 amazing stars!

Sher provided exceptional service and expertise when we purchased furniture from her. From the moment we walked into the store, she greeted us with a warm smile and attentiveness to our needs. Sher's knowledge of the furniture selection was impressive; she guided us through various options, considering both style and functionality. Her patience and willingness to answer all our questions made the shopping experience enjoyable and stress-free. Sher's professionalism and dedication to customer satisfaction are truly commendable. I highly recommend her to anyone in search of quality furniture and outstanding service.

This is my second time coming to Ashley in Emeryville for my furniture needs. The staff is very friendly! Francisco is the best! He’s always trying to make sure I receive a good deal and I’m satisfied with my purchase.

Francisco was professional, personable, and pleasant to work with. He was patient, and allowed me to take my time in making a decision. I made two FaceTime calls during his time with me, and he allowed me to take as much time as I needed. Francisco had excellent customer service skills— I’m glad I had the opportunity to work with him. Thanks!

(Translated by Google) I have not received my furniture yet, I cannot comment on it, the person who assisted me did so very kindly, the store has furniture very nice. (Original) Aun no he recibido mis muebles, no puedo opinar al respecto, la persona que me atendió lo hizo muy amablemente, la tienda tiene muebles muy bonitos.

Under promised and over delivered!!!!!!

Jimmy was EXCELLENT, knowledgeable, efficient, courteous. He assisted me in making a decision. I am happy

Very helpful with transaction

Delivery is very bad, they delay again and again. You pay for shipping but they do a terrible job

Great team work from Ashley Emerville special Susan

We had wonderful service from Sherrie Daigle at the Emeryville store. She is knowledgeable, responsive, informative and really helpful. Thanks to Sherrie for making a big decision so much easier!

Sherrie was very helpful to us.

For Naomi and Louay they were helpful.

Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. It’s unfortunate that their systems don’t support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately I’m happy I got the couches I so badly wanted. Don’t expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment. First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didn't call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they can't verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldn't be flagged and it shouldn't be an issue. It's as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didn't --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, I'm not sure how this store is in business. They will not contact me or answer my phone calls, really bad response from a business that failed to serve the customer. Considering reporting this store to the better business bureau. Old review: Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly. If you plan to shop at this store, reconsider.

excellent customer service from Sherrie Daigle next time your at the store in Emeryville ask for her really friendly

Great customer service and always willing to help and answer any questions.

Sherry and Katina were great. Very helpful.

Zula is so nice, knowledgeable and helpful. Her great customer service helped made my furniture purchase easy and comfortable.

Just found out that the Fortiva card cannot be used at any of the Ashley stores in California. Very disappointed

I had such great customer service from Sherrie at Ashley. I’ll be coming back for my additional furniture needs. She was able to help me even via text over several days until I was able to make my decision. Go to Sherrie!

Delivery service is slow. I ordered a rug on Feb 12th and it's still not here.

The sales person (Miriam) was extremely professional. My reason for only 4 stars is due to the delivery fee of $100.00. Why not contract with Amazon? I think that would increase sales.

I had a good experience buying my couch. I tried sitting on a few different couches before I landed on the one I bought. Everyone at Ashley was easy to work with.

It was good , was there to get my mom bedroom sets for her house . Worker was helpful

Extremely helpful , very family oriented . Best experience for me and my family

We shopped at Ashley Home Furniture in Emeryville, CA. The associate that helped us Naomi was excellent! She was patient, informative, and kind. She explained the financing options and upfront purchase costs. We walked out of the store with a delivery date for our new couch. Incredibly helpful associate and great overall experience. Will visit again soon!

Sherrie was an absolute joy. She made the experience of buying furniture the best. She was extremely helpful, knowledgeable, very personable, accommodating. She was great with my son who was with us too. She showed us many options based on what we were looking for, and she helped us make the perfect choice. She made me want to buy more furniture from her and Ashley furniture! Great sales person for your company.

Do not shop at this store. They have poor customer service. I spent all day waiting for a delivery that was scheduled 3 weeks ago, on furniture I already paid for, to find out nothing could be delivered today. I got the run around from the 800# customer service rep and the store manager. They do not care at all about the customer's experience. The furniture seems to be good quality, but kind of pricey. For the amount of money we paid you think they would provide better customer service and support once the purchase has been made. I will not return here and highly recommend that you shop elsewhere.

Clean, well lit and well stocked. I think whatever you are looking for, they have it and will help you find it. Nice, helpful staff, too.

Great selection, and easy to choose the right purchase. Good service to complete the order.

We were greeted by Naomi when we walked in the door and she was very kind and helpful from start to finish without being pushy at all. 5 star customer service.

naomi was a pleasure to work with. she was sweet and not pushy. ask for her!

I had a great experience Morena was very kind knowledgeable and helped me with all of my questions. I appreciated her attitude and the way she conducted herself thank you thank you five stars

Naomi was great!

Great experience at Ashley Emeryville. Relaxed informed sales folks. Beautiful and big show room. Is thee anything better than “shopping” for mattresses and couches? We bought the Lindyn double chaise lounge in fog gray from Jimmy and Mark, and we’ll be back for one of those ridiculously comfy mattress when the time comes. Highly recommend!

Loai Azzam is the best and most helpful store associate you can ever deal with 👍 This is our second time to deal with him He is So patient , very nice gentleman Looking forward to deal with him more & more Mayada & Emad

Sherrie was amazing!!! Super knowledgeable and helped us make decisions with ease. Never had such a great experience shopping for future. We highly recommend her expertise!

Naomi was the best! Very helpful and knowledgeable.

excellent Noami Anagaw is the one helped me when I bought all Items her service was great!!

Friendly sales associates and great prices.

Ralph was friendly, welcoming, and knowledgeable. He quickly directed us to the styles we were looking for and was a fountain of advice about the available options. With his help, we were quickly able to identify what worked best for our space, make the purchase, and return home to await delivery.

Awesome!

Great service, Naiomi and Mark were awsome, and great help ny expediting our order!

We recently had the pleasure of working with an exceptional sofa salesperson, Zula A, at Ashley. Zula's unparalleled knowledge, patience, and dedication to providing diverse options made our shopping experience truly outstanding. Zula's expertise in the world of sofas was evident from the moment we started discussing our needs. What truly impressed us was Zula's extraordinary patience. In a retail environment where time is often of the essence, Zula went above and beyond to create a relaxed and pressure-free atmosphere. Thank you, Zula, for making our shopping experience memorable.I

Ralph is great! He was very helpful, patient and friendly.

Very helpful and gave us great advice on how to approach buying a couch

Great experience!

Went here to buy a sectional without really knowing what I needed. Ralph was super helpful in walking through the options and trying to find what would work best for my space.

Morena was Very friendly and helpful.

Ralph was an excellent worker and human being! Did not know what I was looking for but Ralph gave me some good ideas! When I am ready to buy something, I will certainly buy it with you guys under him! You are blessed to have him as an employee within your organization! He can easily be a personal shopper! There were only five stars but if there were more, I would give them to him! Thanks for such a wonderful experience!

My experience at the store was amazing.The sales associate was awesome and she was very nice. Even when I changed my mind between two sofas like 10 million times, she was kind and understanding. The management was cool too. I bought the sofa the same day and will be arriving in a couple days!

Outstanding service! Noami, the sales representative, exceeded expectations. Her friendly and appealing approach, combined with professional guidance, led me to discover the ideal, high-quality, and space-efficient couch for my small apartment. Despite initially having no intention to buy, her expertise in showcasing various high-quality couches tailored to my needs turned my visit into a fulfilling decision. Highly recommend this store for all household furniture needs!

UPDATE! DO NOT SHOP ASHLEY. STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them. The purchase pieces were too big for our living space. We called then visited the Emeryville, CA Ashley location within the 72hr return/exchange window. Mark the Emeryville Manger and Francisco a sales representative, assured us we'd be approved to return two pieces and be reimbursed. Because of this assurance we purchase two end pieces to complete a love seat. Thursday of the same week I received a call requesting I respond to an email with images and serial numbers for the pending return items. This was done, receipt was confirmed and now we were waiting for pickup confirmation and reimbursement. The follow Sunday, I received an email from Ashley customer service advising we were not eligible for return. I immediately phoned the Emeryville store and spoke to Mark. He needed to look into the decline and call me back. After no call I phone on Tuesday and was told Mark was OOO until the coming Saturday. Francisco then tried to assist and failed forcing us to wait until Mark's return. Mark had provided us with his personal cell so we sent a text on Sunday. He called us back advising he had been on vacation in Mexico and was now sick. The back and forth continued until Mark confirmed via text that no refund will be applied. Now we have two additional pieces which cost twice as much as the pieces that were to be returned. DO NOT SHOP ASHLEY AND STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them. From the moment my husband and I entered the store, Morena was ready. She welcomed us and shared the floor plan for furniture and decor. We were looking for a leather sectional. Morena remained near the entire time and was ready to answer questions. She pointed out fabric and demonstrated durability. We purchased the sectional because we felt taken care of, valued. Thank you Morena Amaya at the Emeryville, CA location. John & Mea

Ms. Joy at Ashley furniture brought the joy to my shopping experience. She was patient with me and knowledgeable about each and every product. With her expertise, I was able to pick out beautiful couch for my home. I would definitely recommend visiting her for anyone who is interested in building their dream living room.

(Translated by Google) Very good service (Original) Muy buen servicio

Great quick professional customer service

Wonderful experience with sales rep Ralph Abella who helped me with such patience listening carefully to what I wanted. Thank you!

Naiomi was wonderful in helping us choosing what we wanted and what we were looking for. Great customer service!

If I could give this location a negative zero I would. Louie, the Store Manager is extremely rude, argumentative, and condescending. He constantly talks over me He desperately needs training how to service, and retain loyal customers. In my case I spent a good amount of money at this location $13,000. All of Customer Service issues are outsourced overseas. Huge language barrier. Good luck receiving customer support after you seal the deal. The store sales team are nowhere to be found if you run into any problems. You never get any returned calls from Louie the Store Managers. In fact, after 3 years of numerous arguments, and lack of communication with this location. I REFUSE to do business with them. NEVER again will I spend 1 penny at ANY Ashley Retail Stores. . By no means “it’s a pleasant experience “ Ashley continues to promote false advertising in my personal drawn out experience. I received a response from this post a week ago. I responded with a lengthy email as requested. I was under the impression I was finally being heard. NOT the case at all. I never received a reply nor a resolution. In fact, I made it known to Louie I would seek legal advice. His response “Go ahead. I don’t care.” This has to be the most frustrating, and aggravating situation I’ve ever dealt with thus far. Save yourself a headache, Do some research on BBB website before your purchase. Read all the open and closed claims. Consistent bad reviews, and personal experiences don’t lie.

Ralph was great

Naomi was soooo patient and kind!! She explained everything in detail and if she didn’t have the answer she found it! She didn’t pressure us and she patiently listened and waited while we debated our options. She is amazing!!!

Wonderful buying experience. The customer rep who helped me was really wonderful and made the buying experience a great one! Very satisfied customer here.

Great service

They are always friendly and helpful.

The Manager in this store is extremely rude and passive aggressive. I ordered a chaise from here and it came in poor condition. When I tried coming to the store their manager was extremely rude to me and told me there was nothing they could do about it. Save your time and money. Do not come to this location. I would give it 0 stars if I could.

Morena is excellent. She was the first person to greet us at the door and showed us patients, kindness, and an amazing personality. She is very knowledgeable of the the merchandise and helped is find what our needed.

Store was clean and easy to navigate with staff available to assist. My husband and I went to look at headboards and bought a couch. The transaction was fast and easy.

Sales person was pleasant but not very knowledgeable

Staff very helpful and professional.

We were looking for a sofa that wasn't a sectional. We found one we liked at Ashley. There was no pressure to buy. When we decided on a sofa it was an easy process. Joy helped us. She was great.

I got the furniture that I really want for my home. 😊

Professional people

Great customer service. Nice furniture designs and colors. Not many items created with natural fibers, real wood, or other natural materials.

Went to another location to buy a bedroom set, rugs, dressers and decor. However, there was no help offered after wondering around for awhile and nobody greeted us. The customer service that I experienced at the other location was much better. This was a bad experience in Emeryville, CA. We had to hunt someone down for help to check out and was inform that there were only two people working. At least ask if help is needed or let people that "we'll be with you shortly, there's a wait," "how can I help you?." Show some interest to others instead of watching customers walk around the store and chatting in the back with coworkers. So instead of looking for a bedroom set, rugs and dressers, I left with some decor items I was carrying around instead of spending more money. I'll shop elsewhere for the rest of my furniture.

Good service and explanation!

Very BAD!! If I could give 0 stars I would., 1 is too many for this location. On 11/17, I purchased a sofa and 2 sofa chairs. Was told by the sales person there that my sofa would be delivered on 11/21st and the 2 sofa chairs would be delivered on 12/2 only to get my receipt stating that all 3 will be delivered on 12/5. . when I asked the sales person about it, he said he would fix it and call me back. Never received the call back every time I called to talk to him., he was unavailable. Still have not received a call back as of today 11/20 and the order was placed 11/.17. Found out that my order will not actually be delivered until December 27th a whole entire month. I would not have purchased it there. I would have gone elsewhere because I needed furniture in my brand new apartment. Now we'll have to have Thanksgiving dinner sitting on the floor thanks to Ashley furniture and they're dishonest staff. Don't shop there, go to a different location and especially do not work with Fernando. He still has not returned my call. explaining to me why he could not or would not fix the delivery date issue.

Excellent customer service!!!

I received four calls instead of Ashley delivering the package, in my experience they knock on the door to deliver not call you a bunch of times, I confirmed the delivery two times this week and I received 3 texts to survey my experience before the delivery, all of that is not necessary, just need a call to confirm the delivery and one text for the survey, try knocking on the door to deliver the package

The customer service is excellent, we were greeted immediately and point us to what we were looking for. The quality of the furniture is excellent. Quick check out and fair delivery fees. Would highly recommend.

First and foremost this rating is NOT directed to our Saleswoman Mary Ann. She was incredibly helpful & supportive. 5 stars to Her. However, My partner and I had a very disappointing experience at Ashley’s furniture homestore located in Emeryville. As we arrive to pick up our already paid for furniture that we had bought the day before, we encountered an upset staff member who started speaking and being very condescending to our saleswoman Mary Ann in front of us which was very unprofessional & made us uncomfortable. This seemed to be a recurring issue amongst all coworkers as they were on the side gossiping, VERY UNPROFESSIONAL. Additionally, If you are planning on buying from this store you better prepare on having helping hands to load up your vehicle because this store doesn’t have anyone to carry out ur furniture on certain days of the week. and even the sales men here will just stand and watch you struggle because it’s not “their job” to help. There were about 3 men and they did nothing, Our Saleswoman Mary Ann did everything possible to make sure we had a smooth & easy experience from the very start up. Including when we were loading our vehicle. she went the extra mile to help us. THANK YOU MARY ANN!

Easy and straightforward transaction.

My review is not about any products that sold by Ashley store, my review is based on a car accident I almost had with a Ashley Store Truck, while driving behind the truck I found the Emeryville store to notify them of my morning experience with there drivers the woman on the phone told me that there is nothing that she could do and she totally apologize I explained to her that the drivers should be pulling up in the Emeryville location shortly because I was behind them she told me there was nothing she could do and sorry so I decided to give Ashley store a review about this it was two gentlemen of a Hispanic or white decent no more than 5min ago. They Are Going To Hurt Someone And Your Store Will Be To Blame.

Wonderful service

I bought the Keener sectional at the end of April, it was delivered in May. The chaise portion of the couch was completely destroyed and there was exposed wood/screws (see photos). It took Ashley a month to arrange a replacement. In the 6 months we have owned the couch, it is pilling on all of the seating cushions, between the cushions and the fabric is thinning (see photos). Very disappointed that our new couch already looks 10 years old. This sectional was poor quality for the price. Ashley will not publish my review on their website.

Easy to find what I needed. Great assistance from Fernando !

Staff was friendly and very helpful. I 100% recommend this branch and Purchasing with Ashley Homestore. Great quality and amazing prices! Very happy.

We had a great experience. The staff - especially Louie, the manager, and Mark, the sales representative were accommodating and friendly. We will come back next time. We are recommending this store to shop. You won't regret it.

Maryannn cheddadi was great. Mark was great.

Excellent service and fast closing this deal

First time buyer at Ashley’s. My wife and I were looking for a new living room couch and was helped by Mary Ann, an employee at Ashley’s. She was extremely helpful and knowledgeable and able to help us find what we were looking for. We later got a really nice wooden dresser and a convertible sofa bed. She was able to get us good pricing for all the items. Happy with the service overall.

I walked in Ashley Store to look at dining room furniture. I didn't plan on purchasing it that day, Ashley Store had a special so I was able to purchase it the same day.

Ashley has provided the best service, the best care and are very professional and detail on explaining and helping me with all my needs and concerns. Ashley‘s customer service and warehouse. Assistant agents are very kind. Very smart, respectful, loyal and detailed and explained exactly to the concerns in need of their consumers. I appreciate all the help that they’ve given me during my time. They’re shopping at Ashley‘s furniture warehouse. Thank you very much.

Joy and team were so helpful! Love our couch

Very helpful and friendly

Salesman, Jimmie made the transaction in my purchase of home furnishings smooth and easy.

Manager was very nice i can’t remember his name but nice and very helpful. Ms Roberta was so helpful nice and patient. Everyone in the store was so great shop there you won’t be disappointed I’m telling you. Their so awesome. And I love my bed. I got a queen mattress and will be going back for my bed frame later.

Thanks for the help

I arrived at the store, there was a guy at the door who greeted me, “welcome to Ashley” I asked where were the mattresses, he lead the way. He eventually proceeded my order, got me discounts on the order and delivery and was a nice guy. However, I would have rather given my business to a female worker rather than a male. But it was late, I was tired and I didn’t know how to do that and not insult the male.

The Emeryvile store was great. Professional, polite and a pleasure to work with. Do not go to the rohnert park store. I did not trust the interaction I had with them so I took my business elsewhere.

I bought a sofa chair here put it on my card, 3 days later my card was compromised. Got charges I didn't make....

Very helpful! Purchased a new bed. Staff were extremely professional and nice!

Excellent experience from being greeted and directed on entry, getting helpful, friendly and believable info from Jimmy our sales person, through ringing up the sale. Nice store. Good layout. Great prices.

My wife and I were looking for a sofa for our cabin near Lake Tahoe. We went to the Emeryville store and were promptly greeted by someone who asked what we were looking for. She pointed out the area where the sofas were and we found one that would work for us. We went to the saleswoman and told her we found a sofa, and that we would like it to be delivered to the cabin, and she said they do deliveries their 2x a month, and looked to see when it could be delivered, She came back with a day about 10 days away, which was perfect for us. All in all it was a good experience.

Very friendly and helpful staff! Just got my delivery as promised. Definitely will recommend Ashley to friends.

Great customer service 💯

AVOID! Slow, rude salesmen, no one knows what’s going on or how to do anything. Truly embarrassing for Ashley.

Very helpful staff! Especially Louie and Zula!

Jimmy and Jamica are both excellently good to me and made my experience here at Ashley Furniture in Emeryville CA another great experience, together with their manager; Mark. Great job guys! Best team!

Joy was great and fast since we knew what we actually wanted.

(Translated by Google) The seller was very kind.. (Original) El vendedor fue muy amable..

Furnitures here are lot better than IKEA

James was very helpful and made the process really great! I will be returning for more furniture in the future.

I would like to say thanks 😊, and I'll be making a decision soon to make the another purchase from you.

I have purchased furniture from Ashley several times and have always had an excellent experience. Customer service is outstanding and the prices are just right. Delivery was scheduled promptly and the guys set up everything for me. Great experience!

Great service! Very friendly employees and great prices!

Joy was very helpful, thorough, thoughtful and patient.

Amazing customer service! Highly recommend! Fernando, Mark, and Star were attentive, listened, provided options, were courteous and kind. Knowledgeable and thoughtful of products. They made the whole process easy and enjoyable. Will definitely be back to purchase the remainder of my furniture!

Came here for a new couch, not really knowing what we were looking for. Mary Ann was very helpful, and helped us find exactly what we wanted! Great experience. Just a tip if you get the delivery - they start calling you telling you they'll be there in 10 minutes over an hour before they'll actually be there, so you should just ignore the automated calls until a human calls you.

We couldn’t find what we wanted but Zula went above and beyond to make sure we got a replacement; we were indeed satisfied with the service she offered us.

I recently had the pleasure of visiting Ashley Furniture, and I am compelled to share my outstanding experience, all thanks to an exceptional customer service representative named Zula. What truly stood out during my interaction with Zula was her genuine dedication to ensuring my satisfaction. She took the time to walk me through different design styles, color schemes, and material choices, all while considering my budget. Zula's ability to strike the perfect balance between being informative and not pressuring me into a decision was truly commendable. Overall, my experience at Ashley Furniture, largely thanks to Zula, was exceptional. She exemplifies the kind of customer service that turns a routine shopping trip into a memorable and delightful experience. If you're looking for top-notch assistance and a genuinely pleasant shopping experience, I wholeheartedly recommend seeking out Zula at Ashley Furniture.

I’ve had a great experience purchasing furniture there. Staff and management are super friendly and helpful.

Great experience

Mary Ann from Ashley in Emeryville was great. I really really enjoyed doing business with her. She was wonderful. I will be back. Great sell skill

Loai is really friendly and helpful, highly recommend!!

Jimmy is fantastic! I came in just looking around and told him what I was thinking about for my new living room. Jimmy helped me pick out a beautiful rug and coffee table. So nice and extremely easy to work with! Hope to work with him again soon for the rest of the living room!

Jimmy is so kind and nice

Louay store manager, helpful and find what u need. He will make sure to meet it expectation

Louay & Mary Ann best customer service and patient with customers.they will find what u need.recommend

A couple months ago we had a problem with a couch we bought. When we went to the store to make an exchange we were having trouble and Mary Ann helped us a lot. She stayed in contact and informed us of any changes and new information. She is very professional and makes sure to help customers. If you ever go to the store I would recommend getting help from Mary Ann.

Best experience Zula was great and helped us a lot.

Friendly and accommodating to all questions and needs as a prospective buyer

I had a very good experience at your store selecting a bed frame. The sales associate Jimmy that helped me was extremely attentive and patient in working with me. I felt he really took his time with helping me find exactly what I was looking for. Overall a very good experience and I’m very happy with my new bed!

I had a fantastic experience with the sales manager Loay . He was incredibly knowledgeable about the products and helped me find the perfect pieces for my home. His friendly demeanor and willingness to answer all my questions made the shopping process enjoyable. I'm extremely satisfied with my purchases, thanks to his excellent assistance.

I just want to say thanks to Jimmy for an awesome experience. It's not very often you go to a store and the employees are actually knowledgeable about the products these days. We didn't find what we needed but we left with a smile.

Thank you so much Jimmy Worrell, he was awesome and had a great smile.

We had a really great experience at this store. The staff was super helpful and polite. Would definitely go back/ recommend this store

Positive experience shopping there. Staff helped me find exactly what I needed and shipping and assembly was right on time.

I had an outstanding experience working with Loay Azzam! His exceptional service and expertise made my purchasing process smooth and enjoyable. He truly went above and beyond to understand my needs and find the perfect solution for me. Loay's professionalism, patience, and genuine care for his clients are truly commendable. I highly recommend him for anyone seeking top-notch sales assistance. Five stars all the way!

Mary Ann is the best in the store 🫶🏼

Mary Ann was very helpful with her suggestions. She was very nice and funny which made this process very enjoyable! We were able to purchase everything we needed for our new house. Thank you so much for your help Mary Ann!

The place is fantastic and well organized but the great thing is the staff that attends there, Zula took care of me. She was gentle and always attentive and professional. She gave me my time to choose what i was looking for, but always attentive when i had any questions. She is a love of people.

My experience in the Ashley Furniture Store was wonderful and comfortable. There is one of the employees, a woman named Ann, who is nice and smiling. She helped me and explained about the store and the furniture. I still frequent Ashley’s store until this moment. Thank you Ashley Furniture Store. Also, thank you for marrying Anne.

Went in for a mattress and Jimmy was very helpful with my purchase. Will shop here again for my sofa.

I have purchase every piece of furniture for my home from Ashley's. In addition, I have been blessed to get the same sales rep Mary Ann, who listen to what I wanted and was able to accommodate my vision in my head. I didnt purchase all of my furniture at one time. So, it matter to me that she remembered my name and things about my daughter

Maryann at the Emeryville location was excellent in helping me find just what I needed for my BNB. Love my new massage bed great investment and good experience! Thank you for going above and beyond!

The Ashley's in Emeryville. Is the best, I want to thank Maryann for all her wonderful help with helping picking a great mattress and sleeper me she is the very best. Thank you Maryann

We went to this store for few furnitures shopping for our new house and I am glad we picked Mary Ann Chiddadi as our sales agent. She recommended to us what are good and what aren’t. She helped us a lot picking or choosing best furnitures that fits our place. If there is 10 stars to rate, thats what I can give to her! What an excellent service we got that day❤️ Posting two furnitures we got here.

Jose Sanchez is a one of a kind salesman & gave a generous person I much appreciated my experience

I recently bought some furniture from your store and had a great experience. Our sales associate was Jimmy and not only was he attentive and knowledgeable, he helped me select the perfect couch. Not only is it comfortable but fits the living room perfectly.

Mark, Mary Ann and Joy patiently listened to our needs and helped us in choosing just the right mattress at this Emeryville location. Nice and lively bunch of folks!

Mary Ann and Mark were excellent in their customer service. They explained everything that we needed information on and even provided information that was not even aware of. We bought a mattress from there and both of them were extremely helpful and considerate. If you go to Ashley in Emeryville CA, I strongly recommend you see Mark or Mary Ann. You will not regret, I promise.

Jose Sanchez was very helpful! Made it quick and easy !

Just writing this review to give a shout out to the best sales person in the store. We went in not sure what exactly we were going to get and Jimmy was the absolute man. He was so helpful showing us the different options available and knew the answer to all of our questions. Also was a no pressure buying experience which was really nice, and we ended up getting an entire living room set. Thanks Jimmy and Ashley furniture!!

Zula is really helpful, she helps me to get my perfect dining table, and good discount, l recommend Ashley store to everyone, thanks Zula.

The store was nicely laid out and had a good selection. Our sales rep, Jimmy, was great and helped us find exactly what we were looking for and at the right price.

Beautiful furniture!!! Ask for Maryann Cheddadi at the Emeryville store.She is Amazing!!!!She gave us great customer service and made good recommendations for color schemes based on photos of our home. Thank you so much! 🫶

Service was great. Roberta was very helpful and efficient.

So far 5 star. I'll update if my delivery goes bad. I ordered a sleeper sofa and barstools. Sadly the sleeper can't be delivered for another month due to supply, but that's the same no matter where I looked for this couch. Had a hiccup with billing, but when I returned they fixed it immediately.

Amazing showroom, Exceptional, personalized and patient service from Louay and Zola. We enjoyed the time we spent with them shopping for furniture. Thank you.

We bought furniture for our new home at the Emeryville store. Maryann Cheddadi gave us great customer service and made good recommendations for color schemes based on photos of our new home. The furniture was delivered and assembled quickly and it really looks great in our now furnished home.

Great customer service. Zula was very nice and helpful. I will definitely come back

My experience in the store was very good, the people that work there, are very kind, patient, and always they gave us an options to chose, the store is clean an organized. We were in a small store, where no to much furniture but you still can see many options to choose.

Roberta was the employee who assisted me. Her professionalism, knowledge, and ability to give me the best deal for quality items made me decide to use Ashley’s furniture to furnish my whole house.

The lead sales person was a gem! Zero pressure, shared knowledge about what pieces he thought we would find most comfortable based on our initial experiences. Prices very reasonable. Delivery fee a bit high, but worth it. Looking forward to my new furniture arriving this week! Time from order to delivery could have been only a couple of days, except I had them wait a couple. Great place to buy after visiting many other showrooms of competitors.

Emerville store is great Zula is amazing the best costumer service

Trent was very helpful with me getting a recliner for my mother. Great service!!

great selection of sofas! Very personable and friendly service from Zula our Customer Representative. Recommend the store and Zula to anyone.

I had purchased a couch from them, which was delivered to my home by their third party delivery company. Unfortunately, the couch did not fit in my room. I was told that if that happens the people who delivered the furniture can put it back into their truck. When I asked the guys if they can return it, they immediately ran out of my apartment and refused to speak to me. After a week of nonstop calling finally another company picked up the couch. However, it has been a month of trying to call Ashley’s, be put on hold for almost up to an hour, and being told someone will call me back. I have still not got my refund for my couch. I refused to buy any furniture from Ashley’s after this. Still awaiting my refund of my couch which they have now but I haven’t gotten my money back despite of calling and waiting for someone to give me answers. I was last told it would take 7-10 business days, and it has been long overdue. Ashley’s, you are very unprofessional, poor customer service, and scammers

The store manager, Louie, was very helpful and worked with us. He was patient, showed us how the table we wanted expands and offered advice on styling our dining room with the color of our fooors. Highly recommend Ashley Furniture Emeryville.

I was so surprised to see how big and bright the the showroom was. I had a Great Salesperson by the name of Joy A.Davis. A classy lady that allowed me to shop and explore the areas. When I was ready, she was there to answer questions and give positive feedback. It was Win, Win Situation! I'm definitely coming back for more.

Awesome customer service!

Half tge show room is about their motorised reclining sofas. They have other stuff too. Good variety in middle range. Definitely worth a visit. Can get the same items much cheaper from a retailer.

Amazing customer service, and highly competitive prices! Will return every time I need to purchase more furniture.

Jimmy W. provide exceptional quality customer service when I shopping for a sofa sleeper couch. His knowledge and experience were very useful with making my selection.

Joy was a professional sales lady with class. She approached my wife and I with respect and attended to us with understanding of the furniture markets. We negotiated for some discount and she gave it to us after a discussion with her manager. We were convinced, we finally purchased the six dinning room chairs. Thank you Ashely Furniture and we shall come back again soon. Finally, BIG thanks to Joy for a job well done.

Roberta stopped talking to one client as she greeted me warmly. She pointed me in the right direction and contacted Marbie to come help me. She was friendly , efficient and helped b me carry mybchairs to the handicapped zone. A very positive experience.

Very helpful workers , Very happy with the time I spent there..

I never got my couch. They got to my apartment and they did not have the right couch.

The store is nice. The ladies at the front were much more helpful in holding doors open while I carried out purchased floor sample chairs. Jimmy could have acted more grateful of the sale no matter how small it was. I waited for a chair to be removed from a wall. I was finally told that it was off the wall and on the floor. I commented that it should have bring brought to the front where I was waiting for it. I went to the back of the store. Picked up the chair and carried it out. Not very good customer service.

Helpful staff and didn’t hover

Jimmy was quite knowledgeable & very helpful. It was our 1st time to visit an Ashley Store & we are pleased with our experience..

Their selection is good. Location is ideal for us. However, I highly dislike how aggressive their sales people are. I barely walk two feet into the store and they are IN MY FACE, and then when they show me options for what I look for, instead of giving us space to look and try, they just stand there. Im literallt being watched. I don’t need the car salesman style. It is off-putting. Give me my space. You should re-train your staff now to hound customers. It looks desperate and tacky.

Your sales Jacqueline was excellent and helpful , made my shopping experience very enjoyable .

Mary Ann was very helpful and personally. It was a pleasure doing business with her assistance.

Nice place to buy furniture

First time purchasing furnitures from Ashley store located in Emeryville CA. Jimmy our sales rep, he gave great customer service and overall a big help. Our furnitures arrived today and they look and feel great. Will be purchasing again.

A couple months I made a purchase. The item I purchased was defective. I went to the store and was welcomed Mary Ann, a very kind person who helped us at all time and gave us continuous updates on our case which was solved. With out a doubt I would recommend her. She is very professional and patient at her job. Thank you Mary Aan.

Mark made the purchase very easy.

Ok

(Translated by Google) Very good service from my seller Francisco left me very pleased with my purchase of my new bedroom (Original) Muy buen servicio de mi vendedor Francisco me dejo muy complacido con mi compra de mi nueva recámara

Just purchased a dining set and living room Sectional today. I worked with Jimmy and the store manager Cory. Ms. Mary Ann greeted me as soon as I came in. She worked with me and informed me about the best financing options that would help fit my credit criteria. She's so welcoming and helpful. I found a beautiful set within my budget. Friendly staff, great promotions and multiple financing and leasing options. Very helpful, friendly, and patient staff, they're not pushy for a sale. Jamika Wilson, whom is the office supervisor had excellent customer service when assisting me with my final contract as well as my delivery information. It was a breeze working with all four team members from different departments. I highly recommend this location.

This specific store doesnt deserved even one star, they all messed up and even have the guts to blame the customers of their own mistakes and miscommunications from purchasing to delivery. What irrate me more is no one wants to take responsiblity and make some actions but instead the staffs makes you feel like either stupid or a theft in front of them. So far the worst customer service ever encountered

Fernando He was very kind and attentive to us, we were very happy with his service, although the other people who work there were not attentive☺️

Great people great service

Jimmy help us find exactly what we were looking for

I am very happy

Friendly professional joyful

Mark and Star are absolutely amazing! Best customer service, attentive, honest, and helpful! Reccomend going to this store for great deals and actually really great furniture (better than living spaces and the like). Theres one other salesman there that was not nice - jsut ended up wasting our time and trying to force me to buy other than what I had come for (super pushy). But overall mark and star were fantastic and I’d come back and ask for them again.

Mary Ann was amazing! So helpful with showing me dining tables and options from the website. I purchased a dining table set!!

Louvay was very helpful. We found a lamp we really liked, but the store only had 1. He called around and found its mate at another store. Great service

If I could I would leave 0 stars. We went in on a Sunday to buy a reclining loveseat. The salesperson was extremely eager to assist. We picked one, ordered, paid, was told it would take 2 days for delivery and that someone would have to be present at the delivery address all day. Took that Tuesday off of work. Wasted an entire pay day. When I went to check delivery time, I noticed they were planning on delivering a sofa, not the loveseat we ordered. Called the store immediately, in case it was a glitch or I read wrong. Turned out our salesman did indeed order a sofa, not a loveseat. And there was nothing to be done about it for delivery that day. But of course he was assisting another customer and was unable to speak with me at the moment. The lady I spoke with said she would fix it but we would have to wait 2 more days for delivery. I expressed to her that it was not possible to take another day off work. She said she would set it up for Saturday. So Saturday delivery was scheduled. Received a confirmation text on Wednesday. Confirmed yes. And that was that. No more communication. Today is Saturday, got the house ready for delivery, called to check what time the truck would be here and THERE IS NO SCHEDULED DELIVERY FOR MY ADDRESS. I began trying to contact anyone to find out what was going on, no answer at the store. Customer service said there was an original order set for delivery but was cancelled. No reorder. Are you serious ASHLEY??? After a couple of hours back and forth with customer service, then finally someone picks up the phone at the store, nothing.... They wouldn't connect me with a manager. Put me on hold for 20 minutes, and then I get "we apologize for the inconvenience"..... Told her to cancel the order and immediately refund the $2600 purchase. I don't know why it wasn't already refunded since it was cancelled on TUESDAY. Was told it would take 3-5 business days for my bank to receive the funds!???? Long story short, DO NOT BUY FROM ASHLEY HOME FURNITURE. I'm out a days pay from work AND a loveseat. Thanks Ashley, for nothing

I have a emergency with a lady out side the store and i ask them to please call 911 and they just closed the door and then i call them and ask them why would them help me and they just hung up the phone i could of died the night cause a woman treated me with a gun it was very sad the they would not help me at all.

Please don't buy from her no castmer service! and when you order the stuff no given to you your stuff !! When I ordered sofa and Other stuff I'm waiting 3 weeks please don't go there the worst place the worst worst place!!

The store manager Louay A. and salesman Jimmy W. we're dynamic!! Patient and attentive. Great prices and great selection!!

I've been looking for a specific type of couch for a while now. I wanted it to be 80"-90" wide, modern style, have a high but not too high seat height, and have firm but not too firm cushions. I didn't want to buy online because I wanted to be able to try all these features out. I went to West Elm and Ikea. West Elm's couches all felt low to the ground and expensive and they didn't seem to have many of the ones on their website available in store. Then I went to IKEA and liked some couches but read reviews online that the couches start to have issues within a year. Then I finally decided to go to Ashley, a furniture store I had never considered before because I thought it was for an older crowd. I was so pleasantly surprised by how many different types of sofas they had in-store to try out and how high quality yet within my budget and preferences they were, I also found good reviews of the sofa I liked online, and they also added a five year insurance to my purchase which made me feel more secure in my decision. I was able to buy a sofa right there and then and schedule a delivery that worked with my schedule. I'm looking forward to enjoying my new couch soon.

I had a very nice shopping experience at Ashley furniture store. The salesperson was genuinely a very nice person, attentive without being overbearing. His energy was grounded which made him approachable and very relatable. Very nice selection of couches, recliners, coffee tables, lamps etc. I found a beautiful leather couch and recliner, so comfortable and the leather is like butter. Thank you so much for a nice buying experience!

Very nice furniture. Very poor customer service. I spoke to someone 2 days ago and was told my delivery would be today 11/9. That's even the date I was given at the time I ordered. I haven't received a call yet to get a delivery time. When I tried to track my order online it can't even be found by phone number, or order number!! I tried to call no one answered so I did the online chat. The rep there tells me my stuff is arriving to the warehouse today and will be delivered in 2 days. I took off work to be home when it arrives. Why would they tell me it's coming one day and not notify me of any changes!? It's literally been 2 days since I was told that it would be delivered to my home today! From looking at the other reviews this type of stuff is common, and the owners obviously don't care. I only see the owner responding to the positive comments. Resolving problems is not their priority.

I was greeted upon entry by Mary Anne who asked us what we were looking for. She showed us one couch that fit our needs then let us look around. We did not feel pressured to buy anything so it was a comfortable shopping experience and we left with the couch we wanted that would be delivered to us.

We had a great experience shopping for a couch. Morena was our salesperson and she was fantastic! Not pushy at all, super helpful in picking one out and gave us a great deal.

Awesome selection of products and great deals

I bought it dining table with the four chair but when they deliver it to me one chair is missing to get missing chair they told me they’re gonna deliver it to me next day But still now I don’t received I can’t return because they don’t refund your money or you cannot return any item you buying from Ashley furniture I recommend everyone don’t buy from this store unless if you wanna throw it away your money trust me what they show you on story and what they ship it to you as a completely different it is not the same as you see in the store if you don’t believe me go ahead try it I learned from my mistake I never ever buy from this store again I’m going to report for collection center to receive my money because I don’t received all what I ordered I wish if I have a zero star this is a like a dealer company when you talk to them you cannot buy anything in the store they also don’t tell you about the refund or not refund please be careful when you buy from this store the only thing I’m writing this paragraph I need anyone to learn from my mistake by annoying this company you never ever got your money back or you cannot return if the item is missing don’t receive it if you receive it you never ever get the missing item

Store manager has never fixes the issue with the purchase my parents made. We've made several attempts. We've been in the store and I've sent several emails to store manager, Cory Cunningham. When we went into the store he told us that the correct bed would be delivered the following week. It never happened. He responded to a couple of emails But now it's been a few months and he won't respond. I WOULD NEVER GOBACK AND DEFINITELY NEVER RECOMMEND ANYONE TO SHOP THERE ITS RIDICULOUS!! THEY TOOK ADVANTAGE OF MY NON ENGLIGH SPEAKING PARENTS. I'm still trying to fix this for my parents.

Ok

Decent selection Very clean but from the minute I walked in the salesman was up my a$$ when I asked just to be able to walk around he said no problem I’ll just follow from a distance was very annoying end up walking out after about 15 minutes of a shadow

Roommate ordered a few furniture pieces, including a sleeper couch. It’s been a few months and still no furniture. Called multiple times and get the same sorry response. Very unhappy with this situation. Not willing to wait a few more months for furniture.

ridiculous. never, ever, answer the phone. customer service is useless and keep transferring and hanging up on you.

I took my sister to the Emeryville store four weeks ago and she ordered a complete living set, which was due to be delivered August 17. After calling the store for about a week she finally talked to someone and was told that the delivery has been delayed until September 1. After reading the reviews from other customers Ashley is notorious for months of having delays. Recommending that my sister cancel her order asap.

Sales rep was not friendly. Barley spoke to me. Told me I would get a 10% discount then when I made the purchase she wouldn't honor it. I'm surprised at the lack of customer service when I could have bought on line and she wouldn't have gotten a commission.

Super cute furniture!!! Ask for Roy. He’s awesome!!! He showed me all the couches that he thought would look good in my new place and I love his style. I’m getting a couch that feels like sitting on a teddy bear. It’s that comfortable. And the pattern is cool. Not a typical boring one. They have cute coffee tables and dining room sets too. The prices, especially during the month of July, are super affordable. Plus they have a 0% interest card for either 24 or 60 months depending on how much you spend. Super happy I found this place on Google!!

Horrible customer service. Always send defective furniture and then refuse to help or pick up phone.

If I could give 0 stars, I would. The store managers here are horrible, after you pay for the furniture they start treating you like trash. We were lied to about the delivery of our bed - we ordered end of May and they told us it would be delivered mid June. We called in June to confirm, then they told us due to supply chain issues they will now deliver END of July. its been over 2.5 months, no bed, no calls from them, not even a single apology. When we ask for a discount, the store manager forwarded us to a lady who barely spoke english and the communication was brutal. Oh and the discount was $70 for a $1400 purchase order. Horrible customer service, avoid ashleys at all cost and especially the emeryville one.

Unfortunately had a bad experience with ordering furniture from this location. Dresser delivered damaged, took 9 months to get the issue resolved which included me keeping the damaged item due to issues 5 times that included fake delivery, and trying to deliver a damaged replacement dresser that I denied. After weeks of trying to get the issue resolved with customer service and going to the store I finally received an appeasement (payment) to keep the damaged item.

Terrible customer service. Called the store for help on a chair we wanted to buy and had looked at the prior week. Apparently I asked too many questions about the difference between buying online and buying in the store, because they hung up on me after being pretty rude initially. Found a better chair online from article.com and won't be shopping here ever. If I do, it would be online only. Don't waste time buying in the store.

(Translated by Google) Lots of pretty furniture (Original) 예쁜가구들 많음

The worst experience so far. A mess

Roy was very curteous, gave us the space to browse without adding preasure, we took our time, decided on a dining room table and were given a very promp date. I had an issue and reached out to Roy who checked on it and got back to me quick.

Great store to shop and beautiful living room set and kitchen and bedroom setting and mattress and top and bottom box setting and beautiful rugs every part of your home or apartment setting and very well train sales employees and greet you to what u have in mind of what you are looking for and how your payment arrangement can be set up and your delivery set up

The very friendly staff and large array of choices make this a great place to come to find home decor.

Worst customer service I’ve ever experienced. The staff doesn’t have the answers to any questions - they have to keep relying on the manager who is only one person. When they say they’ll call you they never do and when I call they keep putting me on hold and disconnecting my call without ever speaking to me.

Roy was very knowledgeable and personable. Will def work with him again when we look for a dining room table.

Im £ook looking for some furniture because I needed to every diet and some stuff I need for the kitchen dinners and every time I need to get over there and go over there and look for some stuff I want to know somebody could call me my phone number is 14152 for 3851 in my neck

Beautiful furniture with friendly knowledgeable staff

VERY GOOD

Mary Ann was SUPERB! I will only buy furniture from Mary Ann from now on. She is knowledgeable, friendly, efficient, and just a super positive person to work with.

Edit: forgot to say - never buy something here full price. They always have so many deals going on. We've been here a few times and it's been great. They've got a huge selection of indoor furniture (outdoor, not so much). We've now bought 2 couches from this place and have been really pleased with the experience. Lonnie helped us - he's a superstar salesman. He was great about showing us around the showroom, really listened to what we wanted, and overall was so helpful. Note: most items aren't available same day. You have to pick out what you want, order from the store, and wait for it to be delivered (anywhere from 1-8 weeks, depending on availability).

(Translated by Google) Yes of (Original) Yes de

Bought bedroom furniture and mattres. Francisco was a great sales person to work with.

Giving a HUGE review for Joanne!!! She’s one of the newest sales associates at Ashley Furniture and I want to start by saying Thank you! From the moment we walked into the door she greeted us and did absolutely everything to help us find the best furniture and deal for us. Thanks to her we found exactly what we were looking for right at our price range. I was also a bit hesitant to order furniture from them since I did see some bad reviews and I know due to the pandemic it really is something out of their hands. People don’t realize that many companies are extremely short staff due to the pandemic and many shipments are delayed because of it. Being the open minded person that I am I decided to give them a chance and they gave me an estimate of when my furniture will get here. Not only did it come in earlier than expected but there was communication which was very important for me. The delivery drivers also were very kind and patient with setting up the furniture and I can’t be anymore proud of choosing Ashley furniture. Thank you Joanne and Cory for your amazing service!

MARY ANN greeted us . I love her energy, smile , confidence. Louie was very helpful. You made my Husband, Wayne, very happy with this purchase. Oh, I am ecstatic!! I got new furniture!! Thank you guys! I will send friends and family to you

We originally ordered a 6 piece sectional from Ashley in 2017 and purchased a 5 year warranty. The couch recliner broke, and the part was discontinued. After 6 months of frustration with the Warranty Company we thought hope was lost. Luckily Corey C, Sales Manager from the Emeryville store took the initiative to make this right. He was able to get us a replacement couch at no cost, and ultimately took responsibility to ensure the warranty we paid for provider a working replacement. Corey is a true professional in a time when many were pointing fingers. Thanks for your customer service and help Corey.

Lonnie N. provided excellent customer service. With me being new to the area, he patiently took the time to explain things to me in detail. Overall he was professional and very accommodating. Thank you Lonnie, and keep up the excellent work.

Horrible service and communication, I spent over 10k on furniture they kept pushing out the date, and delayed my refund as well....we slept on the floor for almost 2 months the manager Jimika customer service is horrible

Good quality, stylish furniture with a great selection. Especially notable was the customer service -- they expertly give you just the right amount of attention without hovering. Lonny was very helpful, knowledgable and great to transact with.

I had no idea how much I would enjoy my time at Ashley furniture. I walked through the door with minimal expectations. The staff took a no pressure approach that made me feel very comfortable. As I took my time viewing all of the wonderful options, the members of the staff were always near by to answer questions and offer assistance. A special shout-out to Mr. Sanchez, he was very friendly and professional. He made my purchase a great experience.

The sales rep and manager took their time to answer our questions and worked with us to find exactly what we wanted.

They didn't seem terribly interested in our need-for-a-sofa business and had nothing in stock that could be delivered in less than 6 weeks except one brown leather monstrosity so, no thank you.

I had cancelled an order back in October because the product that was delivered was the wrong product submitted by the sales team team at this location. Mistakes happen, so I completely understood and the delivery company was able to open a case for me for a refund and an agent from Ashley called me right away to help get the right product and said they would call me back in three days. Unfortunately from there, I never received any follow up three days later. so 7 days later called again to confirm that I would be getting a refund. Was then told that was submitted and would talk 14 days to receive the refund. I have yet to receive any refund from them and have tried to call multiple times. Overall my experience ordering furniture online was 100% better. Highly recommend looking in store if you want to see furniture in person, but purchasing online for fast delivery and service

Horrible store and staff. They delivered the couch to the wrong address and blamed it on us. There place has a bunch of liars, they will do anything to not take the blame. Honestly they are a bunch of A-holes, especially black lady there and the supervisor, terrible people and liars.

We received excellent service from Mary Ann Cheddadi (salesperson) and Cory (the store manager). Very satisfied with the quality and pricing of the reclining sofa package and dining room set that we purchased. Just one recommendation for the store: have some extra masks available for customers who need them.

Giving my best reviews to Mary Ann and Marie, as well as their very helpful staff, for assisting us on getting our first furnitures for our new home. It's been hard for all of us during this times of the pandemic but they've all still managed to help us the best they can on providing us the best service. Looking forward to coming back again someday soon, and I would recommend others to them as well if you ever need good costumer service.

Customer Service Representative Devon greeted my daughters and I with her pleasant professional presence . Very knowledgeable yet not pushy. Listened carefully and made our shopping a fun experience.

GREAT EXPERIENCE WITH AMBER. I had just moved to SF and had no furniture. I tried about 3 different stores and there was nothing in stock and couldn't seem to get any help. I walked into Ashley HomeStore and Amber greeted us right away to ask what we were looking for. Then it was right to work! She went through every. single. piece. in that store to help us find the right one. One of the best shopping outcomes/experiences I've ever had.

This store is unorganized we ordered our furniture s at the beginning of October and we’re still waiting for parts. When we went to Figure out why we found out they had canceled pieces from our order without our knowledge. Very unorganized go Anywherebut here.

good furniture

So I got helped from Ángel’ super sweet and helpful also very patient. I was looking for couches and dining table .so he was helpful all the time so I end up getting a living room set and a dining table. Bid purchase by the way . When I was going to pay The lady that works I guess for pay method wasssss suuuuper rude bad attitude like she was so rude to Ángel I did not like her attitude at all she told him don’t get other clients that do cash I did with cash I told them a day ahead I was paying with cash they said is fine . she was probably mad she had to count the money She did not say thank you like she was the owner if she was the owner she should’ve act like that She was yelling for some Cody So load yes Iam upset with her attitude so rude no patients at all ! They should have another person that likes her job and better attitude Thank you Ángel!

Free customer service service was so good I picked up a whole bedroom set beautiful furniture inside

Your associate, Lonnie provided excellent customer service!

Fantastic experience once again. Rahwa met us at the door with a warm smile and friendly greeting. We knew exactly what we wanted to buy today, we told Rahwa, and she led us right to what we wanted. She was wonderful! She showed us several dining room sets and while she showed us several styles, we did not feel pressured at all. Rahwa was patient and warm, she was an expert at her inventory, and very quickly helped us find exactly what we wanted. We will use Ashley for all of our furniture needs!

Went to the store to check some drawers. Everything was on sale for 55%. Basically, they increased prices so much that after the discount, it is still more expensive compared to online purchase. Complete BS.

I went in once before and got this guy that hovered and was push and didn’t know any answers to the questions I had. This time I got a really nice lady who looked up the answers to my questions and was super helpful and not pushy. I’m so glad I got her the second time or I would have gone somewhere else completely. There were 4 staff members standing around when I got there(one being the annoying guy) and she was the only one to greet me. I’m glad she got the commission from me. It’s only 4 stars because the annoying guy the first time and the fact that on the second time only the woman helping me greeted me. She wasn’t even in the front. She was probably 1/3 inside the store and still greeted me and was helpful. As someone who used to work customer service, I’m really disappointed in the other staff.

Your experience will vary depending on which employee helps you. Some are great and some are not so great. The furniture seems good but the customization leaves a bit to be desired in terms of color and fabric. If the piece of furniture you want is in stock, they can deliver it scary fast which is great but if not then it might take a while due to shipping delays (late 2021 when posting). My advice is to take it with a grain of salt, you might find what you're looking for, maybe not.

The rep who I dealt with was not familiar with your product delivery. I gave him ample opportunities to upsale me becuase I wanted to purchase my entire living room set. He was incorrect about who would be delivering it and he was incorrect about pieces being delivered. I will be filing a complaint with corporate and BBB.

Good service, great sale!

We bought a new living room chair, and it was a good experience. Friendly salesperson, great price (we caught a sale) and picked it up at their warehouse. Very pleased.

First let me start off by thanking Lonnie at the Emeryville Location CA. I told him what I was going through with other furniture stores, I won't mention names, but please be aware. Lonnie took the time to talk with me and asked exactly what I was looking for including my price range. To my surprise I found my perfect sectional, color and all. The price was less then what I was expecting which gave me room to purchase an area rug and other items. So please, take the time and check out Ashley HomeStore and be a very happy customer like me. Oh, I don't want to forget the Manager he was exceptionally great as well along with staff. Keep up the great prices and professionalism! Ginger~

Lovely showroom. Courteous staff.

Huge selection good customer service and prices are right

Spent some time selecting couches and dining room furniture yesterday and was quite pleased by the experience. We had spent hours looking on Sunday, but didn't buy then, but returned on-a-mission Monday with our room specs and a tape measure. Francisco greeted us yesterday and was refreshingly hands-off until we needed him, at which point he answered all our questions. When the time came to purchase, he also remained flexible to meet our needs and was able to extend us significant discounts so we could get what we selected along with the protection plan. Can't wait for our furniture to be delivered!

We just moved to Oakland and we needed new living room furniture. We decide to see what was available at this location, we found a nice couch & love seat on sale. Fany, our sales person was wonderful, she was very welcoming and patient, she helped us find the furniture we were looking for. I totally recommend store, and Fany of course!

Incompetent bunch of people. The entire Ashley Homestore enterprise is incompetent, dishonest, impatient, and disrespectful. I have a recliner that does not have any arm rests for over a month now. Funny enough, the buttons for controlling the recliner is built on the arm rest. No one from Ashely knows why the recliner seats don't come with arm rests. The warehouse tells me one story and the sales person tells me another. What's even worse, the delivery guys had the audacity to bring us wrong items and lie to our faces saying that they are the correct items. Don't buy from Ashely Homestore. Their customer service will let you down over and over again. Delivery guys also broke our house and Ashley has yet to reimburse us, it's been 2 months. DO NOT BUY FROM ASHLEY. The most incompetent and irresponsible enterprise ever.

Efrain was genuinely interested in meeting my needs. He was considerate, resourceful, and polite. I was his first sale and I am honored!

The online experience including calling in to several numbers was tragic, but Deziree in the Emeryville store made everything right. She was fantastic -- friendly, helpful, knowledgeable, speedy and efficient. I will likely shop for designs online, but whenever I make another purchase from Ashley Furniture, it will most definitely be at their HomeStore.

I WOULD HAVE GIVEN THEM A 1 STAR FOR THE CUSTOMER SERVICE I RECEIVED FROM TRENT ON 09/17/21. BUT AFTER SPEAKING TO THE STORE MANAGER THAT SAME DAY I DECIDED TO GIVE THEM ANOTHER CHANCE! AND IM GLAD I DID BECAUSE THE CUSTOMER SERVICE THAT I RECEIVED FROM ANGEL WAS THE BEST! THANK YOU ANGEL FOR MAKING A BAD EXPERIENCE SEEM LIKE IT NEVER HAPPENED. ASHLEY FURNITURE STORE IS LUCKY TO HAVE YOU!!

Terrible customer service. My mom purchased furniture at this store and she did not receive some of the orders. She wanted a refund of those items. They refunded her partially but not the full amount. We went to the store FIVE times and they said they opened a case for the remaining refund and will call us when it is processed. We paid for the furniture on 8/12/2021 and it's already been a month and we never heard anything back from them. Everytime we called them they said they would call us back, but they never did. What they did was unacceptable and do not ever buy things from them if you don't want to experience the same thing.

Manager doesn't care about the customers or the staff he is rude and stuck up. More concerned with appearance then actual service. If you want a change at this location get new management.

Kimberly was a joy to work with...she was professional, courteous and if she didn't know the answer to a question, she asked.

Horrible customer service. I purchased a couch back in may and it was supposed to be delivered after July 4th and never even heard back from them. I called and called and no answer until I went in person just to find out that my couch was discontinued and never told me about it. I waited for more than 3 months for nothing I even made two payments for a couch I never got.. worst experience ever NEVER buying at this store again and do not recommend it 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

I've been looking for a year for a new couch finally decided on a Sectional.looking on websites gives you an idea.so having Two stores in mind Ashley's was the first I went into.mind you these days it's hard mask and all.walking in was my first impression everyone in the store was overly accommodating And very friendly Without being Pushy .I went back to the first person that said Hello to me when I walked in Told Her ( Fanny ) what I was looking for and with in 10 minutes she showed me, what was the Sectional that I bought . It's on its way. The only complaint I have is the Extra Charges You should offer Free Delivery Paying all that money For something and then getting hit with another couple hundred dollars. The 5 year protection plan I feel was worth it.and paid for it. But the Delivery, Ashley, come up with another Plan. Or credit the couple hundred dollars. I mean come on ... George T ORourke Jr

They gave me a horrible bed

Don't purchase online. The website is horrible and very unprofessional. I originally submitted an order, but it never registered on the website. Note that the page reloaded and led me to the "confirmation" page. I received no confirmation email and it never showed up on my account orders. I submitted another order a few days later. This took a few days to get a email confirmation and for the order to show up on my account. Afterwards, the order was not shipped/handled on the "estimated" delivery date. Fast forward two weeks past the estimated date. No updates on anything and I called a few times and while their customer service were nice, they really didn't know anything either. Thus, I submitted a request to cancel the order (they literally use google forms). A week later, I received an email that the order was processed and was going to ship out soon. It shouldn't take a week to cancel an order. Through the whole process, I received delay after delay for everything, 24 hour confirmations that never came etc etc etc. As of now, I'm not too sure if I'll get EITHER my furniture OR my refund. Overall, very disappointed. I would recommend not ordering online and saving yourself the headache.

If I could I would have rated it a -1 star. Went in for what I thought would be a quick purchase. All we wanted was a bed frame. We had 3 failed delivery attempts and by the 4th time we just decided to cancel. First time the frame was broken, second time it took 2 additional weeks to get another delivery date and again it was broken so it never made it to us. Third time was another additional week and a half for it to get delivered and when it got here it was incomplete so it didn’t make it out the delivery truck. Aside from the frustration of not receiving what we paid for on time my partner and I missed work the three days we expected the bed to be delivered. Tried calling them for updates and never made it past the automated message. We ended up going to the store 3 times to check on the order and to request a sooner delivery date. After the 3rd time we were fed up and went to request a refund. It has now been 3 weeks since we requested the refund and have yet to receive our money back. Jeff- I have no comment but thank you for your amazing customer service *inserts fake sarcastic smile* To be clear the sales representative, Jose, that helped us was great we have nothing negative to say about him or the female customer service manager.

The person that helped me had great customer service skills, she was wonderful

HORRIBLE! They sat there with me for a hour and had the WRONG # on my account! They they tried to deliver it and obviously since the number they put on the paperwork was wrong I didn’t get my bed….. STILL WAITING … Jose Sanchez thanks for nothing at the emeryville store

I came to this store and asked them to only sell me a couch that is in stock. What do they do? Sell me one not in stock. Then the day of my delivery my order never came, I realized the store has no phone number, corporate could not reach them for anything. I continued to call when my order never arrived after I confirmed it. I ended up going to the actual store in order to speak with them since they do not have an active phone number. My order was then pushed back 5 weeks. The store is supposed to notify you of these changes and failed to, it was overall a very upsetting experience with terrible customer service. Do not buy anything here if it’s on sale, you’ll pay the price in stress

Large store with lots of options. Sales staff is there to help you if you need it, but allow you to browse without being on top of you the entire time. Found a sofa I loved and the best part is that it will be delivered in a week.

This Ashley furniture store is ok, I’ve been on one occasion and most of the staff was nice there was just one lady who was really rude. The second time I went I Was in the store for 15 minutes and no one offered me any help finally I approach someone and had a really helpful sales person her name was Star and she was awesome.

Kimberly was great and went out of her way to help provide information and quality customer service

Avoid, avoid, avoid! Everything about this store is horrible. We put an order for a living room set in January, it got delayed-delayed-delayed until finally delivery occurred in July. But the delivery folks were rude and uncooperative - the main sofa did not fit through the door and they were not willing to really try hard anyway. It's been 3-weeks since this happened but we haven't been able to get in touch with the store to get a refund. They just don't pick up phone calls and even their corporate office has tried emailing and calling them, yet no responses. We have no idea what to do to get our money back. This is just blatant daytime robbery at this point. Dont even get me started on the horrible excuse of "professional" service and behavior in store. No one wears their masks over their nose, even after being asked to by multiple customers. And all the sales associates just hang around like they are at a summer BBQ, not really interested in doing any work. It took over 45-min for our sales associate to PUT our order through. Like, are you kidding me? The manager is horrible - we saw him being extremely rude to his staff and another customer. I rue the day we decided to walk into this store. And it looks like we'll need to go back in the store and create a fuss just to get our owed refund. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER STORE!!! This one sucks.

Awsome!

Shout out to Deziree, she was very nice. Even though it was almost time to close, she took time to show us around and even helped us measure couches to ensure we buy a proper sectional...we still need more stuff for our new house, definitely will come back to her.

Deziree was great! Super helpful and attentive. I cant wait to get my new table on Thursday.

My salesman greeted me at the front entrance. He was warm friendly and courteous. He jumped right at the opportunity to show me new arrivals to the store. Since I had made my selection on line, he expeditiously rang up my order. At the conclusion of the sale, he walked me through the delivery and set up plans. He also called in a manage to get approval for additional discounts. He was a pleasant person to work with and was full of knowledge and recommendations for merchandise in future purchases. It was a pleasure to do business with Ashley and I will always appreciate my shopping experience thanks to Roy Alexander @ Emeryville location.

We ordered furniture from Ashley that included delivery and set up. The guy dropped the furniture at our doorstep without taking it to the supposed room without setting it up. You lost a loyal customer Ashley. I know this does not matter to a furniture store but we are not coming back again.

The guys delivering my furniture were awesome and very friendly and professional. However, Ashley pushed my delivery to another day three hours before the delivery window began, so totally messed up that days schedule. The next day, which I had plans that were affected, my furniture was delivered 2 hours later than my window.

Nightmare experience with customer service. We ordered a large sofa set. They sent the wrong ottoman. Then to just get the correct one, it took endless calls, being put on hold. Then after weeks of this, they delivered the ottoman we chose, but still charged us for the larger, more expensive, one. Issue is still unresolved. Avoid Ashley Homestore! If there are any issues with your product there is nobody there to help.

Fernando could not have been more helpful or amazing. Advice but no pressure. We had to come back the following day to make our final decision and he was totally cool about it. He even gave me his direct number in case there are any issues with delivery. The store has a really great selection and very good pricing. The availability was also much better than nearby stores. I went my parents and they are so happy with the experience too. One negative. Store could by more wheelchair accessible in terms of a path of travel.

I had an absolutely HORRIBLE experience at this store and i would never suggest anyone purchase from here. We came in about a week and a half ago to purchase a sectional sleeper that we needed before our wedding since we have a large amount of family coming to visit. Starkeisha was our sales person. She was very kind and professional and showed us a couch she said she could have delivered to us in less than a week that had everything we wanted, a sectional chaise and sleeper all for around $1690. Fast forward to delivery and the only piece of the couch that came was the sleeper portion and it was LAF instead of RAF. I called customer service to see when the chaise and other portions were coming to find out they were NOT EVEN ORDERED. We were told by customer service to go into the store to be able to complete a return. When we went into the store we were helped by someone sitting at the desk who decided it was more important to take a phone call instead of helping the customer actually in front of him which is a huge customer service no no. He then informed us he wouldn't be able to order us a chaise or a different couch didn't even offer us any options? like he was looking at the same paper we were looking at and telling us what we were telling him. he seemed very unenthusiastic to help us at ALL. then we were told we wouldn't even be in the process to refund them unless someone came to pick it up and that *MIGHT* be in 7 days. We're getting married in 10 and don't have the time to be sorting things out with delivery services. The customer service is 0/10 and i feel like we got scammed completely ... $1600 for just a piece of a sectional and we'll have to make payments on it before it's even processed for a return. Then when someone else i assume was the manager, a younger woman, asked who did the sale and the man responds "the same person as always". so if you know someone is making sales incorrectly to swindle people then why do they work there still?

The salesperson was so wonderful. Friendly, inexperienced, but enthusiastic and willing to go find answers. The manager was so on edge. Not with me personally, but to other customers and to his own staff. Love this place, but I don't care for the service.

TERRIBLE CUSTOMER SERVICE, i liked a product and was told a firm price then the manager came and the price was increased even more! Dont shop here the sales people/ managers will sell you thier products for twice the price compared to what's on ashley.com

The service was good when they were trying to make a sale. Then I was told my sofa and love seat set would be delivered 2 months out, fine. We waited. We got rid of our sectional the morning of delivery. When they came, only my love seat was delivered. The driver wasn't sure why my sofa wasn't he said they would call or email me soon. I got no info. We called 2days later were told to expect an email within 24hours. After a week and no word, I finally called again and was told my sofa wouldn't be until 3more months. No apology, no notification. I had to chase people down to get info. I paid for my set with debit card and I wanted my money back. Told them I need my money back asap as I have a family of 5 and a newborn And we have nowhere to sit. 4 days later still no money back. There service is trash

So I bought some furniture in September 2019 the sales rep sold me with the GBS protection plan. I had to pay $500 for 5yrs furniture protection! It sounded good at the time. Just about four months ago I finally called GBS to set a claim in regards of my furniture they refuse to clean my chairs they did send someone to inspect my furniture he only came in for five minutes and left so I called back and I asked him why didn’t he not clean my furniture when he came in they said we don’t do that we send a technician to inspect the furniture and from there we’ll see if we’re clean based off the pictures and what did the technician says . So I called back to their customer service line and demanded for my refund $500. Three months later I still haven’t gotten my money! No one knows how’s going to pay me back. I have called the Emeryville store in regards of my refund I have called GBS As well as customer service from Ashley furniture for over three months. Then I find out that they prorated the $500 and then they want to credit it back to my Ashley furniture card that I no longer have. Since I payed it off!!! So FYI people don’t buy this protection plan!!! As a past employee of Ashley furniture and as a customer I have never been treated the way I have in the past three in regards of my case….you I would think Ashley furniture and GBS would be helpful but they’re really not.

Lots of furniture options with basic customer service. Pricey furniture! Most options require you to talk to a representative to find out more information such as price & size.

Purchase a bed frame from them and it was missing 2 legs and had clearly been returned already by someone else. Unacceptable and pathetic.

Many reasons for the 1 star... First the pricing on the store is 100% deceiving to appear like you're getting a better deal (Perfect example is the pictures attached - store says a sofa costs $1400 dollars, but when you go to their OWN website it's $680 - more than a 50% difference!!!). Second we were blatantly misled on when our furniture will actually arrive originally led to believe it would be a month (which is already along time) then told a month and a half which then turned out to be a full 2.5 months. Will never be returning to this store for these reasons and very disappointed in Ashley's lack of integrity and immature pricing games. On a positive note though the staff is very friendly.

Quick furniture

Good evening Eric. Dr. Ingrid Armstrong texting Thank you coming to our aid in this situation today In the years of purchasing at Ashley, never had we encountered such a situation as today Customer service assured us that are needs would be met, just visit your local store. So we did. The person at customer service was unaware of the basic of serving Reno I called Sean. He tried to explain to this lady that her location would serve Reno. She immediately asked to speak w someone more professional. I was shocked. Sean spoke w her only as teaching her sometimes she was unaware of. Bothered me since Sean only brought her knowledge and was trying to help us Not only him, but now Pam became involved. I am honored by the perseverance of these two to assist in a mundane purchase of a desk to a customer Thank you Sean, Pam and you Thank you. It meant the world during a challenging move from here to Reno to have an entourage of support The ordeal went further. She now stated that I should return to Sean as they were too busy at Emeryville. I sat w Sean on speaker phone who was trying to assist w a phone order when you came to our rescue. Thank you Pam for calling you Thank you. Thank you again to Sean and Pam Amazing persons. So grateful to them. The world needs more of you Truly honored. Never been treated like royalty. Just an ordinary customer in their eyes. But was treated like a queen. Thank you

I liked the big selection. Paying for my items was like the twilight zone though. It’s easier to buy a car than to buy a “manager’s special” piece of wall art for $59. Not kidding, 30 minutes of multiple salespeople’s involvement from the time I said what I wanted to buy and the time I walked out the door. Three times entered my personal info into different computer screens. Signed at least five papers. Remember, I’m buying a “floor sample” piece of wall art that weighs less than a pound. I needed to go to a separate station to have the tag cut off...not because I needed help getting the tag off but they insisted it’s part of “the sales process”. Near the end, they made me wait to sign a “congratulations” paper which they first presented to me in spanish. Then they struggled to print an English version. Then they said I didn’t need to sign it after all. Just a very weird experience from start to finish. People seemed nice enough but I’m never going back.

this have been the worst experience I have ever experienced I ordered a sofa on April and they told that the latest that it would be delivered in may 16th and when they didn't deliver it by that time we called them and some said it got canceled which it didn't and some said that we have couple of months and we went to the store 6 or 7 times and they said like we have to wait at least 2 month and that it could be longer that it's not guaranteed. so I just want to say save your money specially if they said that the thing you want is not on the store worst experience.

This has been the worst experience ever with Ashley Homestore!! I rarely write reviews but if I can save anyone this hardship, I really want to help out. I ordered a dresser in early April to match the other two Realyn pieces that I have in my bedroom. When it arrived in April, the legs to the dresser were incorrectly made so we could not attach them to the dresser. The bottom of the dresser was also cracked and busted. Such a disappointment for something that I paid hundreds of $$ for. The next disappointment was the lack of customer service WOW!! I called the Ashley Customer Service the day after the product was delivered in mid April to note the faulty product. I was going to be shipped new parts which would apparently take about 7 days. I called mid May to follow up on this as there were no signs of the parts. I was been lenient due to the current covid environment. I got an update that the parts would hopefully be shipped and I would receive them in JUNE!! We are placing the dresser over an air vent in our bedroom so I cannot put it there at the moment without the correct parts or it blocks the air and would be a fire hazard. I asked if I could get a replacement and they said that was a whole process but they could try to put it through for me. I would need to wait 24-48 hours to check if I was approved. BAFFLING when my product that I paid hundreds for was bashed with faulty parts. I called after 48 hours and there was no update. They said to wait a couple more days. I am still waiting to hear back. I asked if it was possible to get a refund as I ordered in April and now will only have a functioning piece of furniture in June. That is also a process that I need to be approved for and it takes time..... At this point, I would have much cheaper furniture from amazon in two days. Long story short, if you want to save a lot of pain and have your furniture sooner than 2-3 months, then order elsewhere.

Kim was exceptionally helpful and truly a team player.

The staff is really friendly, they answer all my questions with a smile, which is a BIG deal in the world of customer service. The selection was nice and they’re promotions lately are Spectacular!!! I recommend you coming to this location

We ordered their furniture, and when the furniture arrived, three pieces of furniture, three of them all have problem. The bar cart basically broke all the way. The leg is leak and the door didn’t mount well. Two another furnitures all have missing pieces. We tried to call customer service and they are always busy and never picked up the call. I left the message and I didn’t get reply as well. Finally one day they decided to pick up my call and said they can replace the missing pieces and the entire bar cart, and it has been a month, I still haven’t gotten the cart. For the missing pieces, they sent a wrong part if the furniture....they...suck..

When my family walked in, we were greeted and it was great. Unfortunately, the person who greeted us was off the clock when we were ready to order our furniture. We left and we were excited about our purchase but when we waited for our chairs to get delivered, we were told that we could track our order and we waited twice with no delivery. We tried to call the store and get a refund and our calls went unanswered. We went in-store to cancel our order and we were told we received an e-mail with confirmation of our order cancellation and refund and we never received anything. It has been really frustrating dealing with this store.

Price match Guarantee, really?!? If only Ashley Furniture Emeryville would simply match there own Companies online prices. I took pictures in the store of the pieces I wanted and just prior to going to the store to apply for credit so I could get 45% off, I went online to double check my picks and realized that the prices in the website were up to 50% less than in store. Cool right. I’ll use the online price to price match, apply for credit and get 45% off. That’s not what happened. I was told I could either get the online price match (mind you I was matching Ashley’s price) or the 45% off. False Advertising at its worst. 1) if you shop in store you pay an inflated price. If two people buy the same couch on the same day, they should pay the same price. 2) they pick and choose how to apply the advertised 45% off. Discounts are not meant to be at the stores discretion. They are supposed to be applied equally across the board. If one person gets 45% off, everybody does.

I have had a terrible experience here. I went here with my wife to buy a desk and bed frame. I paid 2k for the furniture and set a delivery date. The delivery date came and went and no furniture came to my home. I called the next say and they said the headboard was out of stock and on backlog so they had to reschedule another deliver date. You’d think they would at least reach out to me and tell me that but instead I had to call them and find out what happened. We scheduled a later date for April 10th. Well today is April 10th. Last night I got a notification they would deliver my furniture between 8:30 and 12:30. At 10:30 I decided to call and find out what the deal is. The lady on the customer service end told me the delivery guy came by at 9:00 and no one let him in the building so he left!!!!!! I was home the whole time waiting for them. I asked her if they could come back and she said I had to wait for the truck to return to the warehouse and they would call me in two days to reschedule!!!! This is unbelievable. I paid them 2000 dollars the first week of feb for my furniture. We are now in April and I still don’t have the products I paid for. UPDATE: Well after MONTHS of battling to get a delivery date...the delivery guys showed up 2 hours late and only delivered my bed frame. The desk was apparently out of stock!!! So frustrating because I was told the initial delay was because they had the desk but did not have the bed frame...have to battle for a new delivery date for the desk. It has now been over 3 months and I don’t have my purchase. I WILL NEVER DO BUSINESS HERE AGAIN

They were very busy when we went in. All the staffing we had dealings with were all knowledgeable, pleasant and friendly. We were assisted by a tall lovely lady whose name I can’t recall, but I think it was Ms.Davis. She listened to what we were looking for, assisted us in measuring the items we needed for our small space and helped us select something that worked well for my husbands medical needs. We haven’t received our purchase yet, but we are very excited for it to be delivered next month.

Terrible customer service. I will not be returning to this store. I ordered a TV stand with a fireplace insert, but when delivery came there was no fireplace....on my order it says WITH FIREPLACE OPTION. The delivery people were nice, and saod it should have come with it. They put in a note and said it would be delivered separately. I called the store and spoke to the manager and the sales person, who did not order the fireplace insert. They made me go back to the store and pay more to get the fireplace. When it got delivered, it was dropped at my door outside of my home. I am pregnant, and my husband is deployed with the US military. I can not lift the 100 pound fireplace and install it with NO INSTRUCTIONS. I called 5x, was on hold 45+ mins each time. I went back to the store and they said they would send someone out to put it together....A MONTH LATER. No thanks. I canceled other items in my order because I do not want to deal with Ashley ever again, and still have not received a refund for the items. Worst experience ever. I do NOT recommend this store.

Far too expensive for regular people...

Trent and Amber were great, helping us with some pieces for our new apartment. Great experience.

Fany is way to pushy! I've been in sales for 30 years and I will say she gives salespeople a bad reputation. Lorenzo was much, much better!

(Translated by Google) No stars for this store, bad customer service and above all I admire how they can sell something if they don't have it, a few days before thanks given I went to buy my living room set happy that I was going to get it for the thanks given me dinner I was happy with what I had chosen, my surprise was that they did not arrive by the indicated date so as not to make it so long I received them 4 months later they blame the covid-19 that is why the delay, after waiting so long when I got them They carry the sofa, I did not enter the house, I told the boys who took it to take away the protection to try and they did not want to after opening them, I and a friend tried but not inside, now they do not want to help me with this problem I want them return only because they do not fit, keep the sofa in the garage waiting for them to come and bring it and how it is costing me to come for it 😡 and you will imagine all this drama, but my experience will help you to make a good decision with At that time, I hate Ashley for this kind of treatment of her clients. Cheats (Original) Ninguna estrella para esta tienda, mal servicio al cliente y sobre todo me admira como pueden vender algo si no lo tienen, unos dias antes de thanks given fui a comprar mi juego de sala contento que lo iba a optener para la cena de thanks given me fui contento con lo que abia escojido, mi sorpresa fue que no llegaron para la fecha indicada para no hacerlo tan largo los recibi 4 Meses mas tarde ellos culpan a lo del covid-19 que por eso el retraso, despues de esperar tanto cuando me los llevan el sofa no entraba a la casa, les dije a los muchachos que lo llebaron que le quitaran la protección para tratar y no quisieron luego de aberlos dejado yo y un amigo tratamos pero tampoco dentro, ahora no me quieren ayudar con este problema los quiero regresar únicamente porq no caben, guarde el sofa en el garaje esperando que lo vengan a traer y como me esta costando para que vengan por el 😡 ya ustedes se imaginaran todo este drama, eapero les ayude mi esperiencia para tomar una buena decisión con esa tiemda, odio Ashley por este tipo de trato a sus clientes. Tramposos

(Translated by Google) Believe me it is the worst to buy here they are very friendly but they always try to deceive you and they do not comply with you and if they go for nothing in the world give a financial company called Genesis their credit with them my credit score is automatically low, they are very bad and They try to make you pay more by putting obstacles in the way. (Original) Créanme es de lo peor comprar aquí son muy amables pero tratan siempre de engañarte y no te cumplen y si van por nada del mundo le den a una financiera que se llama Génesis su crédito con ellos mi puntaje de credito bajo automáticamente, son muy malos y te tratan que pagues más poniéndote trabas.

It is one of the worst decisions I have made when comparing here! They do not keep their word and if they go for nothing in the world let your credit take a finance company called Genesis, with them you will lose points on your credit.

(Translated by Google) I bought a set of armchairs I have a month expected I had delivery for today and they never arrived I call and tell me that until another month but very well that if you buy and bad service my sofas are paid and not even the worst store sends me (Original) Compre un juego de sillones tengo un mes esperado tenia delivery para el día de hoy y nunca llegaron llamo y me dice q hasta otro mes pero muy bien q si compra y pésimo servicio mis sofas esta pagado y ni así me lo manda tienda más mala

Cannot recommend during covid. Staff does not care about mask use. Manager was walking around with mask falling off his face and standing very close. Customers were allowed to walk around with their masks off. Under regular circumstances maybe the store is ok, but def did not feel comfortable in there right now. Place has poor ventilation.

If I could I will give them zero. They gave a quote for a sofa when I was ready to pay. They tricked me in to their 3 months zero interest. It was actually a rent to own which charges a 50 monthly fee. If you don’t pay after the 3 months they will charge crazy interest %. No one ever told me it was a rent to own!!! I was ready to pay it all with my credit card. Also, when I was quoted I was told the price included an extra fee for 5 year protection plan. But when I received my invoice they didn’t add it. So basically the money I “saved” using acceptance now was because they took off the protection plan.

(Translated by Google) They are more or less the prices (Original) Estan mas oh menos los precios

Worst customer service from start to finish.from accounting, sales person. I have never experienced such a disappointment. I order a bedroom set, which I have to wait almost three month before I finally cancelled it. They gave me 4 different delivery day and then their own sales person recommended me to cancel if I want too. Hassan one of the sales person treats me like who cares. The store manager Jeffry was not able to help us. He pretend as if he have no knowledge of the matter, in fact he was the one who gave me the false delivery day twice. The employees 6-7 sales people including the guys who take the temperature in the front door was gathered and talk and lough while I was so disappointed. This is absolutely A NO GO STORE! By the way don’t look the manager because he is not going to help at all. Zero customer service!!!!!

Do not purchase. You will recieve a delivery date of 1 month then they will extend it for additional months. I dont know why they are selling knowing that they are unable to deliver.

UPDATE Feb 2021 - We got our couch delivered late January, about 3-4 weeks later than what we were quoted at purchase but sooner than expected based on the delivery estimates Ashley followed up with. Ashley proactively reached out to us regularly to give delivery estimate updates, and reps were always nice when I called to ask. Delivery was relatively smooth - they texted, arrived early and came with all the ordered pieces. One of the guys kept trying to argue with me about how it wouldn’t fit in our living room because he didn’t understand our couch configuration. After some explanation, they finally got to work putting all the pieces together. He had a bad attitude, but in the end he got the job done so I guess I can’t complain (his partner was much better, understood me right away and just kept his head down and worked). We’re pretty happy with our couch so far but time will tell whether its quality stands up to use. INITIAL REVIEW Nov 2020 - This place gets 3 stars for the oddly competitive dynamic in the store and mixed service attitude, plus 1 more star for the great discount deals on couches and excellent service from sales rep Richard. The product selection at the store is vast and I was able to find all three sofas that I was interested in from their website. My bf and I were very happy we got a 50%-off deal for the sectional sofa we liked so much, especially since it was marked “out of stock” on the website (always ask in store!) Richard always treated us very well, was very knowledgeable, helpful and professional, only except when dealing with his coworkers (read on below if you want to know). The customer service here was a very mixed experience. The employees here all seem disgruntled at each other. My guess is that they are paid individually by commission and the competition on the sales floor is high. On two occasions we were greeted very nicely in the beginning by two separate employees, but as soon as they hear that we’ve been helped by Richard, their attitude changes and one even just walked away without another word! It was obvious that the store successfully earning a purchase from us wouldn’t have benefitted these employees since they weren’t the ones who “helped us” and therefore they did not care for our business. Even Richard himself, who was always super kind and polite towards us, acted rudely to his own coworkers. When he ran into trouble with finding our new address, he tried to get help from one of his coworkers and they ended up having a squabble over what was or wasn’t the right thing to do with the mapping system on the computer. Overall, they just acted like they don’t have any teamwork or even a sense of a “team” at all.

This isn’t a furniture company. It’s a pyramid scheme. They never actually ship you your furniture. They just take your money and tell you they have “delays” and “stocking errors” regarding your order. I’m currently canceling my order with them and it is taking a lot of time and energy just to cancel it. If I could give these people lower than one star I would. Do NOT waste your time with this joke of a company.

delivery service was terrible!!!! i was waiting for my delivery between 3 an 7 and never showed up!!! never have a call or text advising they were coming late!!!!!1costumer service never answer my call. WORST store furniture!!!! i should it get mu bed from living spaces!!!!!!!!

Spent thousands of dollars and waited months to get broken items. Takes weeks of waiting to get a tech out for them to tell me there shopping a part out witch will take a few weeks to get. Then i have to call the store back to creat another appointment witch there a few weeks out for them to install. The call center you deal with is incompetent and told me wrong days they were coming out and extremely aggravating. Best to spend some extra cash and go to a better company to get better all around servise and item's. .

Very friendly and helpful employees

Huge disappointment! They are only here to get your money, after you pay and schedule a delivery date, they won't answer your calls and will never deliver your items. If you are not in rush and can wait for 2 years, then it's the perfect place to shop. Just don't rush. Update: I was on the phone with Customer Support, Ashley HQ, for more than an hour and the customer care representative was calling them over and over again during that time and guess what? No one picked up the phone !!! I think I will go ahead and sue them. I was told that there is no other way to reach them and Ashley has no enforcement on them since they are independent vendors. Just be careful guys, DON'T SHOP FURNITURE HERE. I wish someone told me that before.

Words can not express how bad of an idea it is to shop here right now. Dishonesty and incompetence from start to finish. We simply wanted a dining room table set and a sofa. Massively overcharged us on the table so we canceled it ( check elsewhere for everything 1st, amazon had the exact thing for 1/2 the price) and put in the dining chairs that came as a set per order as one- ended up having double the amount of chairs coming. Which hardly mattered as the delivery date was pushed back multiple times. Today they claimed everything was coming, finally. I received 1/3 of my sectional and only 1 dining chair. Was told by the delivery guys, who you guessed it- were extremely late- that the other parts of the couch are on backorder. They don't know when its coming. I called them, and they weakly said they'd start a "case". That's it. I now have a living room with a chaise lounge to sit on and that's it. Don't shop here. Maybe its covid, maybe its just them. more than half the time when I went back in the store to check on my order * they almost NEVER answer the phone*, someone was going off about their incomplete, missing, or flat out wrong order. I deeply regret using them, be warned they have no earthly idea when their things will be delivered, and they are almost certainly over charging you.

Pretty good

I'll not go to Ashley again.The saleswoman told me my purchase will be delivered on December 1st.No show.I called them & they said it's gonna be delivered on December 31st.One more month to wait.Bad.

(Translated by Google) Products arrive late, delivery is very slow, prices are high (Original) Ürünler geç geliyor teslim cok yavas fiyatlar yüksek

Great staff, but unfortunately this has been the worst buying experience. I purchased my furniture in September and was told it was going to be a 4 week wait. After confirming my delivery day last Friday, they never delivered. When I called, the phone was out of service! And are now delivering in 2 Fridays. It'll be 9 weeks since I purchased my sofa! I will never be purchasing from Ashley again. The store itself is so out of date, the actual purchasing experience was lengthy and unnecessarily manual. Update 11/13: They STILL didn’t deliver it today! I was put on hold for over 45 min when I called. I’m tempted to try to get a full refund and just get a couch elsewhere!

Delivery date 9/17/2020 refused to sign due to evident damage assured by Richard they’d honor the warranty and a tech would call in three business days to set up an appt. called again October same answer. Went into store was told we created the ticket. Called November to see what was going on Jamaica gave ticket number 02124252 and said someone would call within 3 business days. Called 3 business days later to see what was going on sales manager said I can’t help but call back tom when store manager is here. This place is fraudulent and make u sign up for a fake warranty. I would never recommend anyone to buy from this place as their warranty is fake and the staff just keep putting you thru hoops each with a new excuse. Will be considering whatever routes we have to exercise our warranty that was 700 dollars and full of false promises. These people only care about their commission than don’t care about you after. Be careful of these people.

Do not order furniture from this store. I purchased my furniture in August and I am still waiting on all of my furniture. Horrible customer serivce and now I found out my furniture is on back order until Jan 2021..😡.

When you call the phone number listed, it always says you're calling outside of business hours. So I have to drive an hour back to this location just to update my information. More than likely CANCELLING my order due to the terrible customer service here. I have called the corporate line and also the local line and you can never get through to a person. It always states they're closed.

The communication between staff and customers is very low..notes are not being implemented properly in the system. leaving customers in confusion..no one knows what's going on with the status regarding purchases, delivery..etc......good luck!!

I ordered a huge order from Ashley in Emeryville and it was all wrong, my items were damaged and my bedroom sets are terrible 😡 they messed up everything MANGER IS VERY RUDE

Great service

I purchased a recliner on 08/07/2020 and the sale took a while due to lack of staff I guess. However after my credit card was swiped I was given the delivery date of 09/17/2020. Mind you this was a birthday gift to myself. My birthday was on 08/27. I questioned that long delivery date and the associate was like that’s the soonest it can be delivered. I said ok after realizing my card was already swiped so what could I do. Ok 09/17/2020 came and went. By 1:30-200 that day which is my off day. I had sat in the house long enough waiting. So I called and was told to call the store where I purchased which was the Emeryville store. I called and spoke to a young lady who had zero customer service experience. She did not know anything about my order nor did she know how to look it up. I asked to speak with a manager she said he was busy but she would give him my message. 2 hours had passed no phone call so I call back and get that same inexperience associate. Only this time she kept repeating what I said. I asked for the manager again, she said he’s busy. I asked her did she tell him that I called earlier she beat around the bush and did not answer my question. So I said he’s been that busy where u never told him that I called. She said he is multi tasking because they were short staffed. I said if he’s multi tasking he should have called me by now. She said he’s outside speaking with employees. I asked her if she could let him know I was once again on the phone. She put me on hold and cake back and said the same thing she said the first time. He’s busy outside speaking with employees. By this time I just ok thank you. I drove over to the store to find the manager and several employees outside on a cigarette break. I watched them from my car and as they dispersed and went into the store I came in and patiently stood by to see who would help me. As I got my temperature taken at the door I asked for the manager by name and he politely pointed him out. So I’m be associate was at the counter speaking to mama her about some sales which was important. The manager finally said are u waiting to ask a question. I stepped to the counter and asked did this you g lady he’ll you that I called twice about my delivery that never happened today. He said she told me once. As we were speaking she immediately got her purse from the drawer and proceeded to leave. I told him I am very upset and she’s part of the reason. He then explains she is new this is her first day or week. I said well she need some more training because all the customers are going to come here mad as hell like I am she had no answers. So I proceeded to tell him that my delivery never came and the warehouse called and said my order will be re-shipped. So I scheduled it for the following Thursday my day off. Long story short the 24th came and I received a call from the Emeryville store asking me what day would I like to reschedule my delivery. I said what, today is the rescheduled date. She said she see nothing in the system with my name or delivery on it. At the point I was done. I said you know what i can’t do this over a recliner. Please refund my money. So she finally told me that that recliner was no longer available. Now explain to me how your store can sell a recliner a month in advance from the delivery date that is no longer available????😡. A total waste of my time. And as of today I have yet to revive my refund. So before I make a trip back to the Emeryville store. I need to know where my refund is. It didn’t take them this long to swipe my card so it should take this long to refund me. After this I will be writing the corporate office. This is truly bad business and unacceptable.

This store openly violates COVID 19 orders and endangers the lives of its customers. On top of that, their team is rude and obnoxious. The manager Thomas has no regards for customer's time and could care less what happens to you. Beware of the African American lady at the customer service desk. She is extremely rude and would resort to yelling & screaming. I would very strongly recommend you to never ever go this store.

I hate the store Manager Angel & worker J Wilson are liers & not very good people. Ashley Furniture Emeryville Ca DO NOT give refunds i found out by calling Corporate in Florida bc the store lied & gave me the run around.

The customer service is exceptional. Everyone was helpful as well as professional.

Prices way to high.

Our visit to this store, we had to deal with a rude employee. When we found the right chair for us, they said that it would be delivered at the beginning of this month(September). When the delivery date came , they were no where to be seen, and gave us another later delivery date. That then leads up to today, when we get a call that says the chair won't come until OCTOBER! We order the chair in July! When we called for a refund, they were even giving us a hard time about that. Just like other reviews have said, they were fast to take our money, but not when it comes to giving us the product. Needless to say, we are never shopping at another Ashley Home Store.

Jamika W made my exchange so smooth. I was so stressed about exchanging my sofa for a loveseat but she took care of me right away and made my experience so easy. Thank you!

This store needs to close asap!! They take 6 months to deliver your furniture! They never answer the phones

I ordered a couch months ago and it never came in. I was told it would come at latest by 9/4. I called back and they said "for sure" by 9/16... it still didn't come. I called again, they said 10/17. So I canceled it and have been waiting a week for my refund now... it still hasn't come through. Not only that, but no one answers when I call the store so I get transferred to customer care who repeatedly tells me they can't do anything. This is the worst experience I have ever had trying to buy furniture- do yourself a favor and shop anywhere else.

Bad customer service and horrible estimated times of delivery. We are currently still waiting for our couch that we ordered the first week of July (it is currently September 12th). The day of our delivery (via text) we had to reach out to them to get a delivery window and they pushed it back 3 more days.

Staff were attentive and efficient. They worked hard to give us the best deal possible. They were fun to work with. Ashley was less expensive than surrounding stores and the furniture was good quality.

My experience with Ashley's furniture in Emeryville has been very disappointing. They have no communication skills and are very unorganized. We have been without a couch for more than 2 months because of their lack of responsibility. They've reassured us, multiple times, that our couch was coming when in reality, it was never even shipped. They changed the date on us multiple times, and when the day of delivery finally came, they called me to say it still hadn't been shipped and I had had enough. I asked for my refund and even that seems to be something they are unable to do with ease. They were so eager to take my money on the spot and now they're giving me the run around to get my money back, even though this wasn’t our fault. I can’t see myself shopping here again nor do I feel the need to recommend them to anyone.

Don’t get me wrong this is the best Ashley store I’ve been to. The inventory and the customer service is excellent. However, why sell furniture at high prices that you don’t have. My daughters bed set was scheduled for delivery yesterday and all they brought were dressers. I asked where was the bed set and the driver explained that it was on back order because it’s missing ONE piece and it won’t arrive until some time in October. OCTOBER !!!! We ordered and paid for this in July. Needless to say I’m beyond upset. There’s no urgency, care, concern or compensation for this inconvenience so I’ll be taking my business elsewhere.

I was very fortunate to get Arron Curry as my sales associate. He gave me his undivided attention for about two hours and helped me to select the perfect dining room table and living room suite. Although it did help that I came prepared with room measurements and photos, he was able to quickly assess my space and come up with great solutions for my particular needs. He has a great eye for color and style and also gave me the best price for this high-quality furniture. His customer service skills are outstanding and he gave me honest advice about the options that were available. I highly recommend this store if you're in the market for new furniture.

Bad return service. I got a coffee table and returned it before delivery in Jan 2020. It is September now and we are still waiting for the return money!! Its been several calls to the customer service over the last 7 months and they are still processing it!!

Called several times, they don't answer. Left a voice mail and no one calls back.

First off I would like to say how pleased I was with my in store experience. Maryann and Manager Thomas were excellent sales persons very informative on products in and off the floor along with any promotions being offered. There was no pressure into buying which also made it very easy to decide wether buy or pass and I Bought! Very pleased with my selections thank you guys so much.

Ashley furniture store in Emeryville has been a go to place for me to buy furniture at reasonable prices. The sales people are very helpful and knowledgeable. My favorite purchase was a wood bedroom set painted in white.

Staff are nice in general, but they have crazy markups here. Make sure you check online prices before putting in the order.

Service was good when they actually got to me. They were understaffed it seemed. Sales person was helpful when I was serviced. They have good deals going on right now.

I had an excellent shopping experience-our salesperson, Roberta, was completely professional and helpful!

Very helpful people. Not pushy at all, that was nice. They were friendly and took their time. We really like the warranty too.

Hugh size display space special discount until Aug 10th. Nice collections and best quality furnitures.

I don't usually leave reviews, but I received a spam text message from Ashley asking me to leave a review, so here it goes. My in store experience was just fine - the sales person was helpful enough, and the store was clean and nicely set up. I purchased two pieces of furniture - one was on backorder. The salesperson said I could have the two pieces shipped separately, so I would get the other piece sooner. I received no e-mail or text confirmations as I was told I would. Delivery day comes, and I do not receive the chair I ordered. I called and was on hold for 45 minutes. I was told now that both pieces were scheduled to be delivered together, on September 15 (this was on July 27). They finally set me up to get the chair delivered sooner. However, I still have not received any e-mail or text communication from them other than spam, spam, spam. It seems that now they have my money, they are not too concerned with offering a service or perhaps even a product. I will most certainly be taking my business elsewhere in the future.

Shop Ashley online too, the item's proce may be lower than instore. I had a printout of the online pricing which they honored saving me $$

(Translated by Google) Here is a great scam, all my furniture broke and I have been trying to be solved for more than 6 months and nobody does anything, the managers cheat they say that it will be solved and they not only cheat and lie, very friendly faces when buying but later the opposite when claiming for Product quality, I DO NOT RECOMMEND ANYONE THIS PLACE. ,,, BIG SCAMMERS (Original) He aqui una gran estafa, todos mis muebles se partieron y llevo mas de 6 meses tratando que me solucionen y nadie hace nada, los manager engañan dicen que se va a solucionar y no solo engañan y mienten, caras muy amables al comprar pero despues vez lo contrario al reclamar por Calidad de losproductos, NO RECOMIENDO A NADIE ESTE LUGAR.,,,GRANDES ESTAFADORES

I wish I could give 10 stars. Service was absolutely amazing. Roy and his team provided excellent service when we initially came to select a couch in March and then (after it wouldn't fit through our door) helped us select a different one that would. The stressful process of furniture selection was made easier because of the people at the store. Thank you all again! We cannot wait to have our couch in our new home!

The bed that I spend money to have comfortable sleep make my downstair neighbor uncomfortable.Squeaks Squeaks Squeaks. today my downstair neighbor start banging on my apartment door at 5:19 am. We have a new born baby so we move a lot in our bed. it Squeaks to bed that make my neighbor to bang on our door.

I went to Ashley searching for a new mattress after almost 10 years. Wasn't really sure where to start but Loren helped me look at a couple different options. I walked around and laid on a few. Took about a good hour for me to make my mind up but he was very patient. He gave me info on all the finance options and got me a brand new mattress. Spent a bit more than I intended but I wanted to make sure I don't have to buy another mattress for another 10 years. All of the gentlemen working were very helpful and polite. Buying process was pretty smooth. I'll be returning next week to help my nephew furnish his apartment. I would definitely recommend shopping here for your home furnishing needs. They had some pretty good pricing and great customer service. Can't wait for my mattress to get here Monday!!

I walked in with my mom just to browse around. We were immediately helped by a woman who is from Algeria ( I forgot her name). She was very sweet, she didn’t force us on purchasing anything. She gave us detailed information on everything we were looking at, she had the best customer service at the store. Thanks to her we got a sofa

my wife and I came in to purchase some furniture (bedroom set and dining room table) everything went fine until it was time to pay, then everything was confusing,the salesman didn’t explain everything right , so we put $600 down in the rack dept and the salesman wanted more money at the front desk ,so we just ended our purchase and we asked for our money back and they have given us all our money back except $305.15 and this was 3 weeks to a month ago and I have left messages and no one has returned any of my calls....smh....this is do unprofessional of ashley furniture of doin bad bussines!!!! jermain said he would refund it it back to my account but nothing has happened!!

10/10 And the sales manager Angel is hot. Call me!

Positive experience. Sales person was friendly and helpful. Answered all questions which helped me make an informed decision.

My partner and I went in expecting to only get a few essential items for our new apartment as we were on a budget. With the help of Marianna and Angel we ended up leaving with enough items to fully furnish our new apartment and stay within our price range. One stop shop for furnishing on a budget? Unheard of! Cannot thank the wonderful staff enough for taking such great care of us and making us feel comfortable in what can be a stressful situation. Would highly recommend to anyone looking for high quality items at a great price. Thanks Ashley's HomeStore!

Great day everyone was helpful and compassionate.

today was great help we will see when its delivered and we can rate again

Told me the furniture would be here by a certain date and then they changed the date with zero notice and offered zero help/discount.

This is by far the best Ashley furniture I’ve ever been to in the Bay Area!!! The customer service was amazing everyone was so nice if you need anyone to help you out go to Maria Ann or the store manager. Great amazing people.

My sales person Divine was wonderful. She took her time to understand my needs and wants. I have purchased a 14 piece living room set and 5 piece dining set. Divine also help me pick out some piece for my bedroom. Please go in and ask for Divine she is a great advisor and knows her furniture.

Great Service. You gotta meat Roy and Thomas. The store is open till 7pm during COVID!

Jamika at the Emeryville Ashley HomeStore went above and behind the call of duty and I truly thank you for that!

Great service and 50% off sale

The store was very busy and Aaron took the time to stop and asked if anyone was assisting me. He provided awesome customer service. I recommend this location for your furniture needs.

I just got a call saying my delivery is rescheduled because I didn't respond to attempts to confirm it but that call was the first I received. It seems likely like a favor was done for one of their salespeople to complete a sale at my expense. It's the most logical reason why their delivery service would deliberately go around their own protocols. A company that lets its delivery service do shady things like that is not worth doing business with.

I was helped by Mary. I love the way she introduces about the products. She very patient for our hundred questions. Beside that, I also found my favorite furniture here with very great price for high quality products.

The customer service here is awful, I purchased furniture worth 10 grand and realized extra charges were added (after the fact) the prices were unclear and the delivery date changed on me several times because of a mistake the store made in jotting the wrong phone number for the order. Ashley’s simply wasted my time even more and this is why people opt towards ordering furniture online.

Very professional love Roy very nice to work wit me.

Extremely helpful and very friendly environment

I don’t like how they asked to give them a 5 star review in order to get free pieces to my bed (screws) or I’d have to pay .

Joy and Albert are very pleasant to deal with. Not hard pressure but attentive. A unique balance so many sales folks haven’t mastered.

Great location ! Brandon Santos helped me and he was so professional and bright ! He knew everything when it came to furniture . I told him my limit and he got me what I needed under my limit ! I walked out happy 😊! This location is a must !! Also, Albert is a great store manager he helped guide his employees in a professional matter !

Mary Ann and Francis were very helpful today they made our time here fun they both are very welcoming people

He was great

I been shopping around for furniture and Francis the sales manager and Brandon were so friendly, so knowledgeable on the products that we felt comfortable enough to buy from them. Thank you very much guys and i will definitely be back to finish furnishings my new home.

Our experience today was more than great. My husband and I were warmly greeted and we were assisted with all of inquiries related to the product. Every question was answered with patience and our sales representatives were very personable. We are very happy with the choice of mattress we chose and the price. Excited is an understatement of how we are anticipating the delivery date lol! We would recommend Ashley Home furniture to our friends and family. What a really nice shopping experience. You ladies rock!!!! Thank you again.

It's fine

Francis and Joy were amazing. Frankly, they are the best sales people I have ever come across. They listened, they helped us select exactly what we wanted. My wife and I felt very taken care of. Highly recommend you ask for either Francis or Joy. Someone give them both HUGE raises!! Pls.

Great experience had very good helpful service from both Denise And Hannia found exactly what i needed and the Manager Francis also helped alot finding us the perfect delivery date overall great experience!

Francis and Cheryl were awesome. They were very helpful and patient with me. Highly recommend this location

My mom and I recently bought a couch at Ashley Homestore from Branden Santos and he was a great sales associate. He worked with us on the prices and gave us a really great deal! I recommend anyone who is looking to purchase furniture from Ashley Homestore to work with Mr.Santos.

Too over priced

Great customer service great prices and good discounts!!!

Cheryl and Francis were wonderful to work with!

My experience was amazing. The staff were incredible warm and welcoming from the moment I stepped in the door. I've had my eye on a couple of pieces for a long time watching pricing but always out of my comfort zone. Today they made me an unbelievable offer and was all in. Thank you Cheryl Oshin and everyone that helped me all the way home. I am truly a customer for life. Going back next week for more William

The staff in Ashley’s furniture is AMAZING!! Each and every concern or question I had they were able to answer and help me leave satisfied. Thank you so much Charyl and francis .

I was having a bad day and Cheryl and Francis made it all better. They provided exceptional customer service and I was able to leave the store a happy satisfied customer they made everything work out for me. Thanks Ladies I appreciate you very much! Shop there they will make it worth your while

Thank you so much to the manager Francis and Ricca for helping us on choosing the perfect bedroom and mattress set. They gave us an amazing deal that we were very pleased with. They made us feel comfortable giving us time to think about what we wanted. They both were very kind and did whatever they could to accommodate us. Beautiful experience, will be back again!

Very pleased with the the product we ended up getting from Ashley. All thanks to the manager Francis and Ricca for breaking down everything and allowing us to take our time to choose what works best for us. Lovely ladies will be back again gladly!

My experience with this company has been horrible. I had purchased my furniture Dec 29th, I was told my delivery would be Jan 12. The day of my delivery I get a message saying the my items were back ordered (the sales person never told me my items were back ordered and they can see that on their end). They rescheduled me for the following Friday Jan 17. I was told that my delivery would be from 9:30am- 1:30pm, at 11am I get a call saying that the dellivery guys are running behind and my delivery was not from 1:30pm to 2:30pm and I would get a call 30 mins before the drivers arrive. It is now 1:50 pm and I have not gotten a call or text. I leave my job at 1:55 pm to make sure I was home, I get a text at 1:59 pm that they delivery guys would be there in 10mins. exactly 2 mins after the text the driver calls me saying he is there. I ask for him to wait for me because they didn't call me 30mins before like I was told. by the time I got home they were leaving. they did not wait for me although they have a 15 min waiting window. NEVER IN MY LIFE WILL I RECOMMEND THIS UNPROFESSIONAL COMPAY. Shop at Living Spaces instead! great customer service.

Frances and Denise were extremely polite and helpful! Would definitely recommend their service.

Denise & Frances were amazing! Definitely will always come back here

Awesome furniture store. Staff is super friendly and the customer service is amazing. They treat you like family. Best furniture shopping experience thus far!!!😊😊

Brandon-Really knowledgable, great attitude, and very patient with our choices.

Loved working with Joy

I loved.

Francisco did everything in his power to make sure we got what we wanted and at the best price. He has a great sense of humor too.

Iris was an amazing Salesperson. Very knowlable. 5 stars for Iris. I'm coming for my sectional.

The staff at Ashley’s were incredibly helpful, accommodating, and patient. We were assisted by Francisco. His humor and friendliness made us feel comfortable while we were looking for our furniture, and his insights provided terrific guidance so that we found the right items for our needs.

This place is okay, I didn't find what I was looking for, but overall great quality of furniture!

Francisco was very helpful at providing with excellent service and making my shopping experience lovely! Store is very clean and well arranged.

My Salesperson Denise in the Emeryville location. was Amazing! She was very, helpful, knowledgeable and patient. She explained everything in detail so, that there would be no surprises later.

We couldn’t have asked for a better shopping experience. Loren fielded all of our questions and was super informative. Best of all, when he didn’t have an answer, he sought one for us. The whole team was fantastic. Shop here. You’ll thank us later. All of the other amazing reviews are true.

Loren did an amazing job with my partner and I. He helped make our selection of a new couch for our new home a breeze. He was knowledgeable as well as personable. I highly recommend this location & salesperson.

The salesman Loren was very friendly and helpful

I received a very courteous and professional “how to” to resolve my issue.

Francisco was professional and knowledgeable. He listened to questions and helped me find the right product. Francis’ presence was welcoming and reassuring. I will refer family and friends to Ashley knowing that they will be well taken care of.

This experience started on a negative note for us but thanks to Destiny and her team at the Emeryvville location, my delivery and item ordeal was brought to a great resolution. And ultimately made me happy. I would shop again at this store. Great job.

Thank you so much for your help and deals we appreciate it ,Santos , Francis and Alberto,

The experience at Ashley‘s was an amazingly Great service. The staff was Very considerate and sincere about the product and very knowledgeable to any questions that I had. I would highly recommend Ashley’s to anyone. They all worked together as a family. My hats off to all of the staff at Ashley‘s in Emeryville California. See you soon!!!!

Pushy sale person pushed us right out the door. Let us look than maybe ask if we need help. After we said no the first time get the hint.

I had plan all week to go to this store to buy a sofa I seen online. Please I went there and could not get and help from anybody that work there. And they were not even with other customers. My cause I still had on my uniform. Stay led in the store and couldn’t even get a question answered.

Francisco was awesome! He took the time to explain the different features to my mom on the reclining living room sofa sets. Please ask for Francisco for the best service!!!!

Thank for your excellent service Albert, the manager

Came in to help my boyfriend pick out a whole set of furniture and the process was completely seamless. Albert helped us and could not have been more transparent, helpful and knowledgeable. It’s essentially a one-stop shop, would definitely recommend for anyone in market for home goods!

Altomese Joy inspired us to fill our home with the most beautiful items. She has been such a pleasure to work with, and helped us get the best prices too. We will definitely be back to work with her next time we need any furniture.

Loren helped us out today and it was an incredible experience. Not only did he listen to our needs, budget and taste, he was also extremely patient and fun. We have never had a better experience at a furniture store before and walked out with an amazing deal. Loren and Albert helped make our house a home and we are very seriously considering naming our first born children after these charming, beautiful men. Come to this Ashley furniture- YOU WON’T REGRET IT!

Brandon Santos was excellent with his service. Very knowledgeable with the products and gave honest and positive feedback! Definitely will return!

Wonderful experience at Ashley home store in Emeryville!

Omg!!! I can’t believe the deal that I got today!! For the best service, go to the Ashley home Emeryville store This was the most incredible furniture shopping experience we have ever had! We were shown various items that fit our needs and budget. The selection was amazing with so many quality pieces to look at! I absolutely LOVE shopping at Ashley store and will be a lifetime customer. Salesman Aaron was wonderful!!!! Ask for him, but and salesperson at the new Emeryville store will make up you happy!!!

I have about four and a half months I purchased stuff for my house I still waiting to get complete my order they bring some stuff but I still missing couple things this company they don't care about the customer I called too many times I drive there and I don't have any answers that's ridiculous

Destinee is amazing and albert as well

Our experience here at Ashleys Furniture in Emeryville, CA was awesome. The employee Brandon Santos was a great help in picking out the perfect couch. He explained all the details and price very well with much patience. Thank you!

Great experience. Nya was very helpful but not breathing down our necks, we were able to peruse all the options and walked away feeling really good about the deal we got. Cheaper than Ikea and higher quality! Would definitely shop again.

We bought new furniture and its beautiful!😍 and they have the best customer service with beautiful smiles

The experience was super awesome. They gave me a great price match... we will be coming back soon to do our living room

THIS REVIEW HAS NO REFLECTION ON THIS LOCATION (EMERYVILLE). THE SERVICE AT THIS LOCATION WAS EXCELLENT. THIS IS ABOUT THE DELIVERY PROCESS. I CONFIRMED OUR DELIVERY FOR THURSDAY 10/10/2019 BETWEEN 11AM-3PM. OUR DELIVERY WINDOW WAS CHANGED 4 TIMES WITHOUT CONTACTING US (11-3, 3-7, 5:30-7:30, 8:30-9:30PM). I CALLED CUSTOMER SERVICE TO LODGE A COMPLAINT AND TO INFORM THEM OF THEIR UNPROFESSIONALISM AND I AM REFUSING TO HAVE OUR FURNITURE DELIVERED AFTER NORMAL BUSINESS HOURS. CUSTOMER SERVICE SAID THAT I WILL BE GETTING A PHONE CALL BEFORE 9PM TO RESCHEDULE FOR ANOTHER DAY (TOMORROW) I'M STILL WAITING AND IT'S 10PM. I WOULD NOT RECOMMEND ASHLEY HOME FURNITURE TO ANYONE, MY WHOLE ENTIRE DAY WAS WASTED WAITING.

My husband and I were in need of a queen sleeper sofa and our sales rep Joy was fantastic showing us multiple options. Its better to go into the store, see the product, touch the product and connect with a sales rep who will give you a good deal than to order online. Highly recommended!

Friendly, non-aggressive staff who take the time to answer any questions you may have. I bought (unknown to me) during one of their weekend sales and got a great deal on a couch I love. Their delivery was accurate and friendly. They called to confirm the dates and times the day before and they were extra careful in the load-in. I'd definitely recommend them for anyone that wants affordable, nice, comfy furniture.

Santos made my shopping experience the best furniture shopping experience ever Ashley’s is the best

Ashely Furniture store in Emeryville was the best furniture shopping experience I have ever had.The staff was very professional and helpful.Albert is the best

My partner and I have been searching for affordable, quality furniture to decorate my new apartment. Mary welcomed us the moment we entered the store and made our shopping experience easy and informative by answering all of our questions and offering honest recommendations based on our needs. We left feeling confident in our choice of furniture and will definitely be returning and asking for Mary for future purchases.

Came in with the intention of buying two night stands, despite my horrible experience I had with the Fairfield location, every single order I ever placed with them something was wrong or something was always missing. After almost two years of fighting for missing parts. I decided to give Emeryville Ashley a try. I was helped by Mary Ann Cheddadi, she asked what I needed she let me look around in peace was not pressuring me at all, once I made up my mind I told her my experience with Fairfield Ashley store and she got her manager involved and they were able to order me my missing parts immediately and provide me a confirmation order code. If you are looking into purchasing any type of furniture for your home please go to Ashley in Emeryville and ask for Mary Ann, I will definitely be coming back to her.

(Translated by Google) Albert and Aaron are the best helped us a lot with what we needed thank you very much for your attention (Original) Albert y Aarón son los mejores nos ayudaron mucho con lo que necesitábamos muchas gracias por su atención

It's a nice furniture store good quality items and very nice affordable payment plans they offer

Brandon was such a help. I got a great deal on a mattress and adjustable base. He is super professional and patient! I highly recommend this Ashley furniture.

We came into the store a little late, but a wonderful sales rep, Brandon Santos, still welcomed us in with open arms. Everyone here is super helpful and friendly; however, Brandon went above and beyond to help us find the right comfy couch for our space. Highly recommend this place!

Brando Santos was amazing in helping us pick out the perfect couch for our apartment. We’ve been looking for a sectional for awhile now and he really took the time to show us the most comfortable and sweet looking sectional. Will definitely be back for other furniture for more furniture.

Nya was the lovely associate who help me with the purchase of my sectional sofa. She was attentive and listened to my needs. If you go to Ashley furniture-Emeryville please ask for Nya.

We worked with Francisco and he was terrific. We even changed our order a couple times and he gladly put up with us! We'll definitely be back.

Updated!!!READ I'm Moving Into My First Apartment And Wanted To Come Look For A Mattress. 2 Hours And A Lot Of Help Later, I Have Pretty Much Everything I Want And Need-. Nakiya Is The Associate Who Helped Me And She Went Above And Beyond - Answered Every Question, Offered Suggestions And Did Her Absolute Best To Help Me Find What I Wanted. She's Amazing And I'm SO Happy I Came In Today ! Update 9/10/19: I really hate to do this but I don't know how to open up another review. I have to honestly say, this has been the worst experience I could have ever imagined. I have recorded phone calls, videos, and pictures and I'll put everything that I can below for proof. Let's start with the fact that I was not told by the distribution center until I had already paid $2,300 that my furniture would not be available for delivery until the 20th of August, my move-in date was the 15th. So I was paying rent for five days for nothing. Then, I was told that my delivery time would be before I got to work, I confirmed and was notified that I could not change the time, however at 7 a.m. the next morning I received a text message saying that they changed my delivery time and that I would now have to miss work. After calling around to multiple phone numbers and being hung up on multiple times (which I have recorded) I ended up giving up and my mom stepped in- she was able to get $100 towards my balance. Now the actual delivery part, (I have pictures and will post) I ordered a dresser with a mirror, a nightstand, a queen size bed frame, boxboard, and a coffee and table set for my living room. Day of the delivery during the last half hour of the window I didn't receive a call, I received a text message that they were here, I ended up seeing it and sent my little sister to go tell them where to pull into and they tried to leave, telling her that they wouldn't be able to do it because they don't see an elevator and don't have a third person with them and it's against their company policy. I ended up having to rush out to stop the truck from leaving to let them know that there is in fact an elevator and that my other delivery for my couch was done by only two men and they managed to get it up the stairs. I could tell that both of the delivery men were in a rush and they kept trying to leave. I ended up having to help carry in my own stuff when I paid $180 for them to deliver it and set it up. Upon them leaving I went back into my room to inspect all of my new furniture and found that they scuffed my walls moving everything in, ruined four of my dresser drawers, scraped up my bed panel, ruined my box board and they scratched a part of my coffee table. On top of that, I had to put in my own drawer handles and install the art. I immediately contacted the guys and they said I signed off and there's nothing they can do so I contacted the toll-free number to find a solution and was told since I signed off on the order before inspection that there is no way for them to give me a refund so they would have to send a tech out. Today's the date the tech is supposed to come out, I have not received any confirmation for a time, I've contacted this store and I was told I would receive a call back and never did nor did I get left a voicemail and I can provide proof. I also contacted the toll-free number and was hung up on multiple times after waiting for 15 to 20 minutes. It is now 8:41 a.m., I've been up since 7 a.m. trying to get in contact with them (I have proof and screenshots of all of my calls as well as recordings of me being hung up on. ) I'm not going to delete the part about the in-store service since the young lady that helped me really was outstanding, but I am going to make sure that everyone that sees the review knows that this company is awful. No in-store service is good enough to have to deal with how irresponsible and careless this company is. To be honest I really wish I had read the reviews and now I see why they push so hard for you to give them good reviews. Lesson learned.

I went in two weeks ago to purchase a chest drawer and a bed frame. Enough said when the delivery date came meaning today they couldn't build my bed or chest because the bed rails where not included in the order thanks to Brandon Santos who rushed that night. I called and complained about the situation that happened during delivery. When I arrived to the store yes I didnt have to pay for the extra charge and delivery but once I was walking out the store Brandon yelled out "how ghetto are the customers" immediately turned around and a representative ask me if I wanted to complain about this comment to the manager i said yes please. I spoke to Albert and luckily he was the kindness in this matter. He told brandon to apologize which he didnt he just stood and looked at me with to much pride. All I know is I'm upset with how brandon acted and not doing my order correctly in the first place now I have to sleep on the floor until Thursday, thanks !! This was my third time purchasing from here and what awful experience I've had.

I expected to come into store to express my dissatisfaction with my purchase. Not needed as they completely took care of my issues. GREAT customer service!!

I have never being so excited to leave a furniture store as I am today! The store manager, Albert went above and beyond for us! He delivered great customer service And created a uniquely extraordinary experience from the moment we walked in. You can tell he really cares for his team as well because they were all very welcoming from the staff upfront to the staff on the floor. We travelled from Fairfield to emeryville and I'm glad we did bc the store was clean everything was in its place. When we finally made our choice we got taken care of quickly and efficiently. Thank you Albert and team!! You guys really made my dreams come true with our furniture. Can wait to see it in our home!!!

Love this store great and beautiful family stuff from living room,bedroom , kitchen stuff,rugs,night stands,chester drawer,mattress too and bottom,bedroom frame,very friendly people and respectful and got good credit plan to get your on layaway plan and great delivery guys to put your stuff together and clean up after themselves and signature your paper work that everything was got delivered to the right address great job I am coming back thank you

Came into Ashley today just window shopping for an outdoor dining table and walked out with a full set with table, 6-seater sectionals, and two chairs. Aaron had such excellent customer service and I could tell he legitimately put in effort with his managers and the furniture warehouse to get us the best of deal in price, delivery, and warranty. Extremely happy with the experience. If you come to the Ashley in Emeryville, CA, ask for Aaron Culler.

(Translated by Google) We couldn't bring anything from there, but I only recommend it because of it and good thing. (Original) Nopodimos traer nada de ahi perlo yolo recomiendo porke ay buenos cosa camas juegos de salas abuen presios

My girlfriend and I were extremely happy with our experience at Ashley. Aaron was amazingly helpful! He helped us choose all of our living room and bedroom furniture and worked with us to coordinate the best shipping dates for our schedules. We are so thankful we went to Ashley first because it ended up being the only stop we needed to make. Aaron is a super hero!

Great service

Amazing service, very professional and friendly service that helped us find exactly what we need! Albert was great, highly recommend this store.

Great service, Albert was super nice, professional, and helpful! Really happy I decided to come in for help

I spent the evening trying to decide what kind of couch I wanted & with the help of Nakiyaaaa!!! I finally will complete my living room🤗 I have to say Nakiya was very helpful, had lots of Patience , was sweet & very friendly with me. I had a great experience at the Emeryville location definitely a 5 star store!!!

(Translated by Google) It is the worst store in the bay area, they have no seriousness or commitment to customers. Never buy there, it's the worst. (Original) Es la peor tienda que puede haber en el área de la bahía, no tienen seriedad ni compromiso con los clientes. Nunca compren ahí, es lo peor.

Nya G provided exceptional Customer service!!!! If you are seeking anything visit her !!!!

I thought the people there were great!! One person there provided me with excellent customer service, her name was Andrenay Henry!!! Very professional, and bright! She helped me with her knowledge, and her wisdom!! Ashley needs more people like her! Thank you Ms Henry

Sales lady was great cant wait to go on this.

It is a great service and very friendly staff, in special the manager!!!

Horrible Customer Service.

Nakiya was wonderful and helped me out. Unfortunately, that was the end of my good experience. I need ASAP delivery and they assured me that my mattress could be delivered in two days. The day before, I called the delivery and they said the furniture store messed up and that the next delivery would be four days away. I called the store and they blamed the delivery side claiming that "the warehouse always makes these mistakes." Well the day before this scheduled delivery (already delayed), I get a call saying they have to delay it again. At this point, I only purchased a mattress from them because they could deliver quickly, which is now obsolete as the delivery keeps getting pushed back. In all fairness, they refunded me the cost of delivery. But I am still awaiting my mattress as the delivery continues to get "delayed". I could've rented a truck and hired a few college kids to move this mattress faster than Ashley could get their lines of communication together.

This was bad. So bad. Almost comically bad. (1) Marketing practices are really deceptive. The 50% off sale is really just the MSRP. They inflate the prices to trick you into thinking that you’re saving money. (2) The delivery process is a nightmare. I had to take a day off work. Delivery never came. Tried to call several times to resolve issue and spent over an hour on hold. (3) Customer service ended after they had my money. Had to jump through endless hoops to resolve issues. It’s been 7 days since they didn’t deliver my couch and (despite calling REPEATEDLY) and now I’m told it’ll be at least 7-10 more days until I get my money back. This must be karma for skipping over a locally-owned and operated business. Never again, Ashley. It’s you (not me)

I highly recommend this store! Ask for Lonnie. He is so knowledgeable. Especially about mattresses! Five stars!

The worst store manager in entire Ashley! I bought a sofa for 500$ and they charge my card twice! After few days I found out and told them to return the money back! They kept me waited in the store for almost an hour and told me the money will be back to my account in 3-5 days! But they contacted me a day before delivery and told me they won't deliver because they double refund the money and I should pay them again 500$! I told them the money is not returned into my account but they said it will show up in few days but you should pay us now! I told them if the money came back to my account I will pay it back or they can cancel their transaction! But they said the will void the entire purchase! They over drafted my credit card by charge me twice and now don't want to deliver the sofa at all! It is unbelievable! This is literally the last time I step into this store! Not worth even 1 star!

Stay away. Store does not stand by their products.

Very disappointed in the customer service and furniture quality. I purchaced a full 14 piece living room set about 1 year ago. Purchasing the set was easy because they were happy to take our money. However, the process took forever because the associate helping us would stop in the middle of our purchase to help someone else. Total purchase time took about 1.5 hours (no exaggeration). With the purchase, we got the warranty specifically because the manager Albert stated it covered pet damage. The day of purchase we Also set up a delivery date. The delivery day came, and no one showed. We called the store and they said that they accidently scheduled the delivery for a month later. They were able to move the new delivery date to a sooner date but did not give us many options. About 2 months after we got the furniture, the ottoman cushion had absolutely no support/ stability so it ripped very easily. The removal couch cushion covers ripped at the zipper the very first time I took them off. The stitching in the back cushions (not removalable) started coming undone after 4 months. The worst part, our puppy was able to get ahold of the cushion threw the zipper and tore it to pieces. When we called Ashley's to get the cushions replaced (with the warranty we purchased) they said they needed to schedule for someone to come out and take a look and annotate the damages. The technician that was schedule to come look was from a third party, not even related to Ashley's company. The guy came out about 2 weeks later. Assessed the damages within 3 minutes and said he will sent it in and Ashleys would get back to me. 3 weeks go by, no call or email from Ashley's, so I call them. I gave them my claim number and they are unable to even find the claim. I get transfered to 4 different people (through corporate) and finally I speak to someone just for them to tell me my claim was denied and they do not cover pet damage. They then told me my warranty was through a 3rd party as well. I needed to call a different company for my claim. Why couldnt they have told me the correct steps necessary in the first place. So I call the other company who the warrant y is actually through (GBS) and they ask me to send images of the torn up cushions that I through out over 1 month ago. Lucky I took photos expecting i would need them. I email the photos with my new claim number. They told me that it would take 4-6 weeks for the new cushions to be delivered. I never received any cushions and it has been 8 weeks. I call the GBS company back and they said that Ashley's states that they already delivered the new ones. There is someone home at all times and we never received the so called delivery. GBS says they need to reach out to Ashley's and it will take up to another week. I asked if I could call and I was told no. So now, over 3 months without cushions I still have no clue if I will be getting them replaced even though I spent and extra $200 for the warranty specifically because I was told the warranty covered pet damage.

Exs celente

Eva is very nice and paitient to help us find the best deal furniture that we need! Good service and will come to buy again!

Sales staff was lovely! Customer service staff was very friendly and helpful! Andrany was fantastic :) We had an issue with our order and Albert the manager helped us resolve the issue. Very pleased!

Brandon and Albert went above and beyond to give me an excellent deal on my new furniture. I’m really pleased with my experience and definitely recommend this location. You won’t be disappointed’

Customer Service is Terrible here. We bbbought a desk from here and it has been 3 weeks and it was not delivered even though it was confirmed to arrive in 3-5 bubsiness days. Delivery team kept delaying and eventually we asked them to cancel the order. But the story doesnt end here yet, they didnt even refund the money back ..introducing further delay in the process. It is just PATHETIC. Would never ever buy from here

Unfortunately I wish I had a much better review to write but my husband and I were very disappointed with our services. The week we received our Bed Frame I was soo excited, the delivery guys were installing our bed but told us he couldn't complete it since he was missing some bits for the bed rails (where our spring box is supposed to stand) I was told a representative from Ashley's will call me the day of so they can get the pieces ordered and finish up my bed. I waited all day and NEVER received a phone call, next day I decided to call and see if I can get it ordered since I wanted my bed to be completed. I spoke with a representative from the Emeryville location and was told that their manager Albert will call me the next morning to get my items delivered and fixed. By then it had been 4 days after my delivery, i decided to call once again on Memorial Day, a different representative answered (wasn't able to get her name) she told me that they put in my order and needed to wait to get approved and she would call me before the day ends (I NEVER received a phone call). I called again about 4 days later, I got the same answer but never got a call back. Now to this day my spring box and mattress are still on the floor, i tried getting a refund but that is not an option for me since I already bout the bed and they do not take back bed frames and panels. I am beyond disappointed with my services, as flexible I tried to be with them so I can get this issue fixed but never felt like they saw our issue serious. I will NEVER take any business with Ashley's furniture again and hope this review can and will help others.

Brandon Santos hooked me up with a fantastic French farmhouse style dresser and got us great delivery and discount he rocked

Albert and Phil helped us a lot to decorate our new apartment. Great service

My experience was awesome. Brandon Santos was super helpful and nice. He helped me pick out a beautiful bedroom set and I definitely will recommend all my family and friends to go here.

Francisco was super nice and helpful! Very genuine guy and wonderful service! Five stars!

I purchased a very comfortable gray two-piece leather couch set. The customer service I received from Linda was excellent and Albert hooked me up with 24 month financing plus a five year warranty!!!

Denise was really patience,helpful and very nice lady! She really knows what customer wants and she don’t push you around.We Got everything within our budget by comparing their online prices.The manager of the store Albert is very nice guy he helped us making our transaction smooth and gave us the best deal. Thank you guys!

Francisco is Amazing!!! He walked me through my 1st furniture purchase. Answered all my concerns and questions patiently and is a joy to work with!!! I’m so happy to have had him help me pick my perfect mattress.

I was gifted a lovely headboard from Ashley Furniture with no hardware 😩 the Emeryville store took care of me right away though, & sent me the hardware needed. now I’ll have a headboard that actually stands!

(Translated by Google) An attention with excellent kindness thanks! (Original) Una atencion con amabilidad exelente gracias!!!

Really helpful associates. Our lady walked around with us the whole time and showed us everything we were looking for. Really patient and helpful staff and kept us in our budget. We felt we got the most for our money.

Friendly, patient and engaging. The perfect sales associate. Definitely going to call again for future purchases!

The manager of this store, Albert, is unprofessional and treats both customers and staff poorly (other reviews call him out as well). While the staff are nice enough, it is clear they are not well trained by this manager. Robert also does not return calls, and avoids coming to the phone when customers call. Big issue for disabled customers who cannot physically walk in to speak to him. He has no problem letting customers wait on hold until they hang up. He made a major error, refused to apologize or take accountability, and still has not resolved the issue. I continue to wait for return calls to finalize my purchase. I've never had such a hard time trying to give a store my business! You'd think if a customer were calling to give you more money, you'd at least take their call. This is the first and last time I will be shopping with this store. Fingers crossed my items actually arrive as scheduled. UPDATE: Sure enough, Albert lied and told me he called the warehouse to ensure my table would arrive on Monday's shipment with my couch. Didn't happen. Completely lied and now won't answer for it. He is now refusing to come to the phone. Management at it's worst! He just had the regional manager call me on his behalf to apologize and take accountability for his lying to customers! I'm in the process of escalating this to headquarters, and reporting the management of this store to the Better Business Bureau. AVOID THIS STORE.

Mike was a great thanks

Had the weirdest and most aggressive sales guy I've ever encountered.

They were very pleasant and very helpful and worked with me to give me the best possible price. I would definitely recommend this store.

Love this store! Like the staff, how organized and knowledgeable they are, especially Eva the salesperson and Albert the store manager. Beautiful showroom, great promotions! However, the delivery company they use made the whole experience exhausting, disappointing and frustrating. I hope this changes otherwise people will not likely return.

We went to Ashley Furniture Store for the first time today 4/13/19, located in Emeryville.Went looking for nice recliner rocking chair for my wife that’s pregnant with twins. We received great customer service by Mr.Feather one of the sales associates, great guy and really helped us decide which chair was best. Thank you so much. Will definitely be back and recommend this store to friends and family.

Sales persons do not greet you coming in or even to ask if need help or whatever.

Nice place to update your home

Very good customer service. Worked with our budget and found a great bedroom set. Very happy!

Today I went into Ashely home store and had an unbelievable experience. Besides the fact that each worker was very kind and concerned with my needs and what I was looking for, both Ronald the store manager and Brandon went above and beyond helping me find a great deal on a mattress and a desk. I will come back here for anything I need for my house in the future. Recommended to anyone in need of furniture or great customer service.

Great customer service and good deals

Brandon Santos was great. Very nice, intelligent, thoughtful, knowledgeable and genuine salesperson. He worked hard to get me the best products at the best price, so I'm thankful I had him as my go-to.

Great customer service. Even though my couches did not fit they worked a great deal for an alternative solution. I love my living room.

Had a great experience here. Brandon Santos was extremely helpful and patient with us. He helped meet are needs in price and what we were looking for.

Francisco was great! He was available every step of the way and made the buying process a breeze.

Francisco S was an incredible help! He let us find the couch we wanted, without any push, and was there with any questions we had! The process was fast and easy and we love our new sofa. Thank you Francisco — would recommend this salesman to anyone shopping at Ashley HomeStore.

They till u one thing the first day and u com back the sacand day and they already Chang there miner especially this location the manager is a black African American and he is rices and very rude at all the time

Good place n price but sales manager 👎😢👹

I came in to peruse some loveseats and was met with Brandon Santos who was very attentive and professional. I ended up leaving with two loveseats and a sleeper sofa for a great price! No pressure sales and am very happy with my purchase. Would definitely come back!

Brandon got us set up with everything we needed same day, we walked in and walked out. Super professional and provided great service. 10/10 will come back for any furniture needs

We have now on the furniture we purchased there for a few months the customer service during the transaction was great but once they have your money don't expect any other help. The product is the very poor quality and less than just a few months the $3000 bed that we purchased is already falling apart

The perfect place to get all your home furniture! Staff is friendly, patient, welcoming and above all--honest! Brandon Santos is the guy you want helping you out! Highly recommend!

Loved my experience in the Emeryville store. Every person I interacted with was so friendly and helpful. Especially grateful to Albert and Lorenzo for helping us complete our living room look with a beautiful sofa and accessories.

My husband and I visited the Emeryville location at least 5 times! Francis was our sales person, She was extremely patient with us and answered all of our questions. We brought our six-month-old, two-year-old, seven-year-old, and 13-year-old on our shopping spree. Everyone was very patient with us, I couldn’t decide which living room set I wanted and this is why we returned multiple times. We ended up purchasing a Tempur-Pedic mattress, living room set, dining room set and a bedroom set for my husband and I. The manager Albert Worked with our budget and we couldn’t be More excited. We are counting down the days for the arrival of our new furniture. Thanks again to Ashley’s furniture Emeryville! We will be returning soon to purchase more furniture with help from Francis.

I’m definitely coming back to this store ! Mr . Santos did a wonderful job helping me find the perfect bed set & couch! Their prices are unbeatable!! I guarantee you won’t leave here disappointed because Mr. Santos will take care of you & fit your budget! quality furniture for a great price

Brandon Santos did a wonderful job helping me find the perfect bed frame. He was very patient and knowledgeable about all frames that I was interested in and in the end, he made sure I got what I wanted and that it would be delivered to me in a timely manner

I highly recommend this store for your furniture needs. From the moment we walked in, Brandon Santos was a welcoming and patient sales associate. He helped us find the perfect bed frame (Norrister) for our home.

They were awesome. They helped me immediately with great customer service. I needed a part that was missing and they ordered it and shipped it straight to my home. I would recommend Ashley for all your household furniture.

Lots of style choices, good prices

Very friendly, knowledgeable and a genuinely nice guy!!!

Super cute furniture

Jeanette has been soo very helpful best costumer service I’ve ever had very thankful

Brandon santos was really helpful and helped me find what I was looking for. If I had to look for furniture in the future I will come to Ashley furniture for sure.

Great support and fabulous pricing.

We had a great experience here. Michael walked us through everything we were looking for and worked within out style and budget. When we decided the next day we wanted to switch the item we bought for another, he did so with ease and no pain on our end. Great experience!

Pashondra was a great sales associate. She sold me the recliner I was looking for. It was delivered to a Sacramento residence on time w/no issues. If they don't have in the showroom she will find it for you..

Michael was very helpful, friendly made my transaction very easy. His manager was great also.

Came in just to browse and got a great deal on a sofa set with delivery! Our sells agent brandon helped us to get the beat deal available, nice very helpful and not so pushy like most! Happy with our choice!

The customer service is not satisfactory. We were greeted upon entering the store and left unattended for an hour. One of the workers was so rude and confrontational to us. She kept saying things loud enough so that we could hear her and her manager told her to shut up a couple of times but she kept coming to us. I had my little service dog with me and the greeter never said anything about not having dogs in the store so I thought it should be ok and my dog is a service dog. I wad told later by another employee that the worker woman was scared of dogs and that's why she was behaving like that. Not acceptable, they should not allow the salespeople treat a customer like that. I was about to call their customer service number, but the other person who helped us, told me to let it go and don't mind her. I would not go there again.

Trish was such a help and got us an amazing deal on a gorgeous new couch today! 10/10 would shop again!

Get customer service, great sale going on rite now also

Great experience for our first time venturing away from Ikea! Trish was super helpful, walking us through all of our options but also giving us plenty of space while we made our decision. Would definitely recommend and we'll be back!

Please ask for Ms P before talking to anyone else!!!! As I walked across the parking lot, Ms. P greeted me! The fact that she didn’t even know if I was coming into her establishment or not speaks volumes about her as a person as well as an employee. When I greeted her back and made my way in, she immediately ran up to me with a smile and asked how I was doing, what was I looking for and how she could help. Our dialogue was organic and she lead me to everything I was looking to accomplish in creating a safe, comfortable space in my new home.

Manager Albert was super helpful and helped me place my order super quickly!! Awesome customer service!

I spent 4 hours looking for the perfect livingroom set for my home and I found it all with the help of Joy Davis, she was so patient and very kind and gave me her expert advice and stylish ideas. Manager of the evening was Albert Rojas. They did a fantastic job with customer service!! Thank you guys and highly recommend this place!

Francisco was an exceptional salesman! He listened to what we wanted and worked with us to come to a price that we could definitely feel good about. We are excited to start decorating our room with such great pieces! Thank you Francisco for all of your efforts and support to make this experience a wonderful one! We will absolutely recommend you to friends and we will be back for a bedroom set for our daughter. Best experience ever!

Good selections of sofas, look out for price differences between holidays.

Big selection, great prices and great customer service! Thank you!

(Translated by Google) Excellent attention and incredible mattresses and furniture (Original) Excelente atención e increibles colchones y muebles

Albert, Michael and MaryAnn are great. They really took care of me. Will be back.

Patient, good ideas, great customer service

I was greeted at the front door by Jeannette. Very pleasant & welcoming but not pushy at all. She let me wonder around on my own but kept checking in. When narrowing down my choices she was extremely patient and very entertaining. I appreciated her willingness to go back & forth quite a few times. Very thorough and she remembered the things I said I didn't care for. She listened very well.

Ashley Emeryville, DO NOT BUY THERE! You will have real headaches. One of the worst experience I've ever had in my life in terms of purchases. I went to this store 3 times to buy: my bed set, my daughter bed set and my living and dining room, all the times I emphasized how important it was to have my items delivered on Jan the 5th, since my wife is about to have a baby. They messed it up with no answered calls and up to this point, I don't have my living and dining rooms. They promise they will solve and call me, but nothing. It's a shame!

I seriously question this store's four star review. Something is up. Sales people are like vultures that stand by the front door and wait. Why must furniture sales beyond commission? why can't you just go in and look for what you want, and if you see something, ask a question, and then buy something if you like it? how many people walk in there without a plan to buy something and walk out because of one of the vulture-like sales people? Maybe one in ten thousand? I walked in just thinking I would browse, and a salesperson literally followed me throughout the whole store.