Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Emeryville, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Emeryville, CA
What our customers say
Delivery is very bad, they delay again and again. You pay for shipping but they do a terrible job
Great team work from Ashley Emerville special Susan
We had wonderful service from Sherrie Daigle at the Emeryville store. She is knowledgeable, responsive, informative and really helpful. Thanks to Sherrie for making a big decision so much easier!
Sherrie was very helpful to us.
For Naomi and Louay they were helpful.
Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. It’s unfortunate that their systems don’t support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately I’m happy I got the couches I so badly wanted. Don’t expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment. First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didn't call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they can't verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldn't be flagged and it shouldn't be an issue. It's as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didn't --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, I'm not sure how this store is in business. They will not contact me or answer my phone calls, absolutely psychotic response from a business that failed to serve the customer. Considering reporting this store to the better business bureau. Old review: Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly. If you plan to shop at this store, reconsider.
If I could give this location a negative zero I would. Louie, the Store Manager is extremely rude, argumentative, and condescending. He constantly talks over me He desperately needs training how to service, and retain loyal customers. In my case I spent a good amount of money at this location $13,000. All of Customer Service issues are outsourced overseas. Huge language barrier. Good luck receiving customer support after you seal the deal. The store sales team are nowhere to be found if you run into any problems. You never get any returned calls from Louie the Store Managers. In fact, after 3 years of numerous arguments, and lack of communication with this location. I REFUSE to do business with them. NEVER again will I spend 1 penny at ANY Ashley Retail Stores. . By no means “it’s a pleasant experience “ Ashley continues to promote false advertising in my personal drawn out experience. I received a response from this post a week ago. I responded with a lengthy email as requested. I was under the impression I was finally being heard. NOT the case at all. I never received a reply nor a resolution. In fact, I made it known to Louie I would seek legal advice. His response “Go ahead. I don’t care.” This has to be the most frustrating, and aggravating situation I’ve ever dealt with thus far. Save yourself a headache, Do some research on BBB website before your purchase. Read all the open and closed claims. Consistent bad reviews, and personal experiences don’t lie.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.