Ashley | Emeryville, CA 94608

Louvay was very helpful. We found a lamp we really liked, but the store only had 1. He called around and found its mate at another store. Great service

Everyone was accommodating. I worked with Mark and he was able to show me exactly what I was looking for as well as provide options! The store was really fun to look around!

the sales erson was really engaging

I like the hospitality and patience of the associate who helped us.

If I could I would leave 0 stars. We went in on a Sunday to buy a reclining loveseat. The salesperson was extremely eager to assist. We picked one, ordered, paid, was told it would take 2 days for delivery and that someone would have to be present at the delivery address all day. Took that Tuesday off of work. Wasted an entire pay day. When I went to check delivery time, I noticed they were planning on delivering a sofa, not the loveseat we ordered. Called the store immediately, in case it was a glitch or I read wrong. Turned out our salesman did indeed order a sofa, not a loveseat. And there was nothing to be done about it for delivery that day. But of course he was assisting another customer and was unable to speak with me at the moment. The lady I spoke with said she would fix it but we would have to wait 2 more days for delivery. I expressed to her that it was not possible to take another day off work. She said she would set it up for Saturday. So Saturday delivery was scheduled. Received a confirmation text on Wednesday. Confirmed yes. And that was that. No more communication. Today is Saturday, got the house ready for delivery, called to check what time the truck would be here and THERE IS NO SCHEDULED DELIVERY FOR MY ADDRESS. I began trying to contact anyone to find out what was going on, no answer at the store. Customer service said there was an original order set for delivery but was cancelled. No reorder. Are you serious ASHLEY??? After a couple of hours back and forth with customer service, then finally someone picks up the phone at the store, nothing.... They wouldn't connect me with a manager. Put me on hold for 20 minutes, and then I get "we apologize for the inconvenience"..... Told her to cancel the order and immediately refund the $2600 purchase. I don't know why it wasn't already refunded since it was cancelled on TUESDAY. Was told it would take 3-5 business days for my bank to receive the funds!???? Long story short, DO NOT BUY FROM ASHLEY HOME FURNITURE. I'm out a days pay from work AND a loveseat. Thanks Ashley, for nothing

I have a emergency with a lady out side the store and i ask them to please call 911 and they just closed the door and then i call them and ask them why would them help me and they just hung up the phone i could of died the night cause a woman treated me with a gun it was very sad the they would not help me at all.

The store manager Louay A. and salesman Jimmy W. we're dynamic!! Patient and attentive. Great prices and great selection!!