Ashley HomeStore Emeryville, CA

The staff at Ashley’s were incredibly helpful, accommodating, and patient. We were assisted by Francisco. His humor and friendliness made us feel comfortable while we were looking for our furniture, and his insights provided terrific guidance so that we found the right items for our needs.

This place is okay, I didn't find what I was looking for, but overall great quality of furniture!

Francisco was very helpful at providing with excellent service and making my shopping experience lovely! Store is very clean and well arranged.

My family started off with a great experience because Denise, the saleswoman was so helpful. Though the problems started when we had to get everything delivered. Firstly, we planned to have our sofa and recliner delivered on the same day, so we scheduled it for a month after the purchase. On the day we threw out our old sofa and recliner because they said that they would need the space to be clear. Once the delivery people got there, they only had the recliner. So we had to be without the sofa because our old one was in the trash. We had a confirmation that both things would be delivered on that day, so a family member had planned to stay over. He had to sleep on the floor because our sofa sleeper had not arrived. When we tried to call the manager to sort this out, he wasn’t available and after a week he never called us back. The manager, Albert Rojas, was very unhelpful, did not talk us, and did not try to take responsibility to solve the issue.

Definitely recommend this store. Good inventory and fast service.

Excellent Customer Service

My Salesperson Denise in the Emeryville location. was Amazing! She was very, helpful, knowledgeable and patient. She explained everything in detail so, that there would be no surprises later.

We couldn’t have asked for a better shopping experience. Loren fielded all of our questions and was super informative. Best of all, when he didn’t have an answer, he sought one for us. The whole team was fantastic. Shop here. You’ll thank us later. All of the other amazing reviews are true.

Loren did an amazing job with my partner and I. He helped make our selection of a new couch for our new home a breeze. He was knowledgeable as well as personable. I highly recommend this location & salesperson.

The salesman Loren was very friendly and helpful

I received a very courteous and professional “how to” to resolve my issue.

Francisco was professional and knowledgeable. He listened to questions and helped me find the right product. Francis’ presence was welcoming and reassuring. I will refer family and friends to Ashley knowing that they will be well taken care of.

This experience started on a negative note for us but thanks to Destiny and her team at the Emeryvville location, my delivery and item ordeal was brought to a great resolution. And ultimately made me happy. I would shop again at this store. Great job.

Thank you so much for your help and deals we appreciate it ,Santos , Francis and Alberto,

The experience at Ashley‘s was an amazingly Great service. The staff was Very considerate and sincere about the product and very knowledgeable to any questions that I had. I would highly recommend Ashley’s to anyone. They all worked together as a family. My hats off to all of the staff at Ashley‘s in Emeryville California. See you soon!!!!

Pushy sale person pushed us right out the door. Let us look than maybe ask if we need help. After we said no the first time get the hint.