Ashley HomeStore Emeryville, CA
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
Kim was exceptionally helpful and truly a team player.
The staff is really friendly, they answer all my questions with a smile, which is a BIG deal in the world of customer service. The selection was nice and they’re promotions lately are Spectacular!!! I recommend you coming to this location
Maryann did a great job in getting the order completed in a quick manner.
They were very busy when we went in. All the staffing we had dealings with were all knowledgeable, pleasant and friendly. We were assisted by a tall lovely lady whose name I can’t recall, but I think it was Ms.Davis. She listened to what we were looking for, assisted us in measuring the items we needed for our small space and helped us select something that worked well for my husbands medical needs. We haven’t received our purchase yet, but we are very excited for it to be delivered next month.
I liked the big selection. Paying for my items was like the twilight zone though. It’s easier to buy a car than to buy a “manager’s special” piece of wall art for $59. Not kidding, 30 minutes of multiple salespeople’s involvement from the time I said what I wanted to buy and the time I walked out the door. Three times entered my personal info into different computer screens. Signed at least five papers. Remember, I’m buying a “floor sample” piece of wall art that weighs less than a pound. I needed to go to a separate station to have the tag cut off...not because I needed help getting the tag off but they insisted it’s part of “the sales process”. Near the end, they made me wait to sign a “congratulations” paper which they first presented to me in spanish. Then they struggled to print an English version. Then they said I didn’t need to sign it after all. Just a very weird experience from start to finish. People seemed nice enough but I’m never going back.
Purchase a bed frame from them and it was missing 2 legs and had clearly been returned already by someone else. Unacceptable and pathetic.
Many reasons for the 1 star... First the pricing on the store is 100% deceiving to appear like you're getting a better deal (Perfect example is the pictures attached - store says a sofa costs $1400 dollars, but when you go to their OWN website it's $680 - more than a 50% difference!!!). Second we were blatantly misled on when our furniture will actually arrive originally led to believe it would be a month (which is already along time) then told a month and a half which then turned out to be a full 2.5 months. Will never be returning to this store for these reasons and very disappointed in Ashley's lack of integrity and immature pricing games. On a positive note though the staff is very friendly.
Good evening Eric. Dr. Ingrid Armstrong texting Thank you coming to our aid in this situation today In the years of purchasing at Ashley, never had we encountered such a situation as today Customer service assured us that are needs would be met, just visit your local store. So we did. The person at customer service was unaware of the basic of serving Reno I called Sean. He tried to explain to this lady that her location would serve Reno. She immediately asked to speak w someone more professional. I was shocked. Sean spoke w her only as teaching her sometimes she was unaware of. Bothered me since Sean only brought her knowledge and was trying to help us Not only him, but now Pam became involved. I am honored by the perseverance of these two to assist in a mundane purchase of a desk to a customer Thank you Sean, Pam and you Thank you. It meant the world during a challenging move from here to Reno to have an entourage of support The ordeal went further. She now stated that I should return to Sean as they were too busy at Emeryville. I sat w Sean on speaker phone who was trying to assist w a phone order when you came to our rescue. Thank you Pam for calling you Thank you. Thank you again to Sean and Pam Amazing persons. So grateful to them. The world needs more of you Truly honored. Never been treated like royalty. Just an ordinary customer in their eyes. But was treated like a queen. Thank you
this have been the worst experience I have ever experienced I ordered a sofa on April and they told that the latest that it would be delivered in may 16th and when they didn't deliver it by that time we called them and some said it got canceled which it didn't and some said that we have couple of months and we went to the store 6 or 7 times and they said like we have to wait at least 2 month and that it could be longer that it's not guaranteed. so I just want to say save your money specially if they said that the thing you want is not on the store worst experience.
I have had a terrible experience here. I went here with my wife to buy a desk and bed frame. I paid 2k for the furniture and set a delivery date. The delivery date came and went and no furniture came to my home. I called the next say and they said the headboard was out of stock and on backlog so they had to reschedule another deliver date. You’d think they would at least reach out to me and tell me that but instead I had to call them and find out what happened. We scheduled a later date for April 10th. Well today is April 10th. Last night I got a notification they would deliver my furniture between 8:30 and 12:30. At 10:30 I decided to call and find out what the deal is. The lady on the customer service end told me the delivery guy came by at 9:00 and no one let him in the building so he left!!!!!! I was home the whole time waiting for them. I asked her if they could come back and she said I had to wait for the truck to return to the warehouse and they would call me in two days to reschedule!!!! This is unbelievable. I paid them 2000 dollars the first week of feb for my furniture. We are now in April and I still don’t have the products I paid for. UPDATE: Well after MONTHS of battling to get a delivery date...the delivery guys showed up 2 hours late and only delivered my bed frame. The desk was apparently out of stock!!! So frustrating because I was told the initial delay was because they had the desk but did not have the bed frame...have to battle for a new delivery date for the desk. It has now been over 3 months and I don’t have my purchase. I WILL NEVER DO BUSINESS HERE AGAIN
This has been the worst experience ever with Ashley Homestore!! I rarely write reviews but if I can save anyone this hardship, I really want to help out. I ordered a dresser in early April to match the other two Realyn pieces that I have in my bedroom. When it arrived in April, the legs to the dresser were incorrectly made so we could not attach them to the dresser. The bottom of the dresser was also cracked and busted. Such a disappointment for something that I paid hundreds of $$ for. The next disappointment was the lack of customer service WOW!! I called the Ashley Customer Service the day after the product was delivered in mid April to note the faulty product. I was going to be shipped new parts which would apparently take about 7 days. I called mid May to follow up on this as there were no signs of the parts. I was been lenient due to the current covid environment. I got an update that the parts would hopefully be shipped and I would receive them in JUNE!! We are placing the dresser over an air vent in our bedroom so I cannot put it there at the moment without the correct parts or it blocks the air and would be a fire hazard. I asked if I could get a replacement and they said that was a whole process but they could try to put it through for me. I would need to wait 24-48 hours to check if I was approved. BAFFLING when my product that I paid hundreds for was bashed with faulty parts. I called after 48 hours and there was no update. They said to wait a couple more days. I am still waiting to hear back. I asked if it was possible to get a refund as I ordered in April and now will only have a functioning piece of furniture in June. That is also a process that I need to be approved for and it takes time..... At this point, I would have much cheaper furniture from amazon in two days. Long story short, if you want to save a lot of pain and have your furniture sooner than 2-3 months, then order elsewhere.
I really wish I could give them zero star. I had ordered a dining set from this store, and I’ve had perhaps the worst service I ever had. Not only did my dining set not arrive, but they have literally taken my money. Up until now I have received every excuse from the warehouse (Colton Warehouse) including... 1. Items backfill 2. Delayed arrival of parts 3. Trucks full 4. Procedure issues The callers at the warehouse were also extremely arrogant, telling me to "deal with this". Furthermore, the people at customer service were very unhelpful, if not contradictory. The delivery info I received from them contradicted each other more than often. I have personally gone into the store to investigate this delay. One of them even guaranteed me that my set would arrive at a given date at the latest, but when I checked the customer service, the delivery date, which had changed more than a handful of times, was several days later again. Up to now, Ashley Homestore has stolen my money. Don’t shop from this store ever, or you’ll just lose your money. I hope you are reading this review, Charles Lenard and Fany from Ashley Homestore and Thyllis H from Colton Warehouse.
We ordered their furniture, and when the furniture arrived, three pieces of furniture, three of them all have problem. The bar cart basically broke all the way. The leg is leak and the door didn’t mount well. Two another furnitures all have missing pieces. We tried to call customer service and they are always busy and never picked up the call. I left the message and I didn’t get reply as well. Finally one day they decided to pick up my call and said they can replace the missing pieces and the entire bar cart, and it has been a month, I still haven’t gotten the cart. For the missing pieces, they sent a wrong part if the furniture....they...suck..
When my family walked in, we were greeted and it was great. Unfortunately, the person who greeted us was off the clock when we were ready to order our furniture. We left and we were excited about our purchase but when we waited for our chairs to get delivered, we were told that we could track our order and we waited twice with no delivery. We tried to call the store and get a refund and our calls went unanswered. We went in-store to cancel our order and we were told we received an e-mail with confirmation of our order cancellation and refund and we never received anything. It has been really frustrating dealing with this store.
Price match Guarantee, really?!? If only Ashley Furniture Emeryville would simply match there own Companies online prices. I took pictures in the store of the pieces I wanted and just prior to going to the store to apply for credit so I could get 45% off, I went online to double check my picks and realized that the prices in the website were up to 50% less than in store. Cool right. I’ll use the online price to price match, apply for credit and get 45% off. That’s not what happened. I was told I could either get the online price match (mind you I was matching Ashley’s price) or the 45% off. False Advertising at its worst. 1) if you shop in store you pay an inflated price. If two people buy the same couch on the same day, they should pay the same price. 2) they pick and choose how to apply the advertised 45% off. Discounts are not meant to be at the stores discretion. They are supposed to be applied equally across the board. If one person gets 45% off, everybody does.
Terrible customer service. I will not be returning to this store. I ordered a TV stand with a fireplace insert, but when delivery came there was no fireplace....on my order it says WITH FIREPLACE OPTION. The delivery people were nice, and saod it should have come with it. They put in a note and said it would be delivered separately. I called the store and spoke to the manager and the sales person, who did not order the fireplace insert. They made me go back to the store and pay more to get the fireplace. When it got delivered, it was dropped at my door outside of my home. I am pregnant, and my husband is deployed with the US military. I can not lift the 100 pound fireplace and install it with NO INSTRUCTIONS. I called 5x, was on hold 45+ mins each time. I went back to the store and they said they would send someone out to put it together....A MONTH LATER. No thanks. I canceled other items in my order because I do not want to deal with Ashley ever again, and still have not received a refund for the items. Worst experience ever. I do NOT recommend this store.