Ashley HomeStore Emeryville, CA

Es la peor tienda que puede haber en el área de la bahía, no tienen seriedad ni compromiso con los clientes. Nunca compren ahí, es lo peor.

Nya G provided exceptional Customer service!!!! If you are seeking anything visit her !!!!

I thought the people there were great!! One person there provided me with excellent customer service, her name was Andrenay Henry!!! Very professional, and bright! She helped me with her knowledge, and her wisdom!! Ashley needs more people like her! Thank you Ms Henry

Sales lady was great cant wait to go on this.

It is a great service and very friendly staff, in special the manager!!!

I'm Moving Into My First Apartment And Wanted To Come Look For A Mattress. 2 Hours And A Lot Of Help Later, I Have Pretty Much Everything I Want And Need-. Nakiya Is The Associate Who Helped Me And She Went Above And Beyond - Answered Every Question, Offered Suggestions And Did Her Absolute Best To Help Me Find What I Wanted. She's Amazing And I'm SO Happy I Came In Today !

We had a great experience and service with Lonnie, he helped us with the purchase of our new Tempur- Pedic mattress. He answer all our questions and concerns . Totally recommended.

I came into your establishment just looking to price some furniture. I was assisted by Francisco who asked me first, what was it that I was looking for and then, he provided me with many examples in the store. Once he helped me narrow down my choices, I found the perfect living room set to meet the needs of my family. Francisco was professional, patient, hilarious, and kind. He is a great asset to the Ashley Home Store family!

Horrible Customer Service.

Nakiya was wonderful and helped me out. Unfortunately, that was the end of my good experience. I need ASAP delivery and they assured me that my mattress could be delivered in two days. The day before, I called the delivery and they said the furniture store messed up and that the next delivery would be four days away. I called the store and they blamed the delivery side claiming that "the warehouse always makes these mistakes." Well the day before this scheduled delivery (already delayed), I get a call saying they have to delay it again. At this point, I only purchased a mattress from them because they could deliver quickly, which is now obsolete as the delivery keeps getting pushed back. In all fairness, they refunded me the cost of delivery. But I am still awaiting my mattress as the delivery continues to get "delayed". I could've rented a truck and hired a few college kids to move this mattress faster than Ashley could get their lines of communication together.

This was bad. So bad. Almost comically bad. (1) Marketing practices are really deceptive. The 50% off sale is really just the MSRP. They inflate the prices to trick you into thinking that you’re saving money. (2) The delivery process is a nightmare. I had to take a day off work. Delivery never came. Tried to call several times to resolve issue and spent over an hour on hold. (3) Customer service ended after they had my money. Had to jump through endless hoops to resolve issues. It’s been 7 days since they didn’t deliver my couch and (despite calling REPEATEDLY) and now I’m told it’ll be at least 7-10 more days until I get my money back. This must be karma for skipping over a locally-owned and operated business. Never again, Ashley. It’s you (not me)

I highly recommend this store! Ask for Lonnie. He is so knowledgeable. Especially about mattresses! Five stars!

The worst store manager in entire Ashley! I bought a sofa for 500$ and they charge my card twice! After few days I found out and told them to return the money back! They kept me waited in the store for almost an hour and told me the money will be back to my account in 3-5 days! But they contacted me a day before delivery and told me they won't deliver because they double refund the money and I should pay them again 500$! I told them the money is not returned into my account but they said it will show up in few days but you should pay us now! I told them if the money came back to my account I will pay it back or they can cancel their transaction! But they said the will void the entire purchase! They over drafted my credit card by charge me twice and now don't want to deliver the sofa at all! It is unbelievable! This is literally the last time I step into this store! Not worth even 1 star!

Stay away. Store does not stand by their products.

Very disappointed in the customer service and furniture quality. I purchaced a full 14 piece living room set about 1 year ago. Purchasing the set was easy because they were happy to take our money. However, the process took forever because the associate helping us would stop in the middle of our purchase to help someone else. Total purchase time took about 1.5 hours (no exaggeration). With the purchase, we got the warranty specifically because the manager Albert stated it covered pet damage. The day of purchase we Also set up a delivery date. The delivery day came, and no one showed. We called the store and they said that they accidently scheduled the delivery for a month later. They were able to move the new delivery date to a sooner date but did not give us many options. About 2 months after we got the furniture, the ottoman cushion had absolutely no support/ stability so it ripped very easily. The removal couch cushion covers ripped at the zipper the very first time I took them off. The stitching in the back cushions (not removalable) started coming undone after 4 months. The worst part, our puppy was able to get ahold of the cushion threw the zipper and tore it to pieces. When we called Ashley's to get the cushions replaced (with the warranty we purchased) they said they needed to schedule for someone to come out and take a look and annotate the damages. The technician that was schedule to come look was from a third party, not even related to Ashley's company. The guy came out about 2 weeks later. Assessed the damages within 3 minutes and said he will sent it in and Ashleys would get back to me. 3 weeks go by, no call or email from Ashley's, so I call them. I gave them my claim number and they are unable to even find the claim. I get transfered to 4 different people (through corporate) and finally I speak to someone just for them to tell me my claim was denied and they do not cover pet damage. They then told me my warranty was through a 3rd party as well. I needed to call a different company for my claim. Why couldnt they have told me the correct steps necessary in the first place. So I call the other company who the warrant y is actually through (GBS) and they ask me to send images of the torn up cushions that I through out over 1 month ago. Lucky I took photos expecting i would need them. I email the photos with my new claim number. They told me that it would take 4-6 weeks for the new cushions to be delivered. I never received any cushions and it has been 8 weeks. I call the GBS company back and they said that Ashley's states that they already delivered the new ones. There is someone home at all times and we never received the so called delivery. GBS says they need to reach out to Ashley's and it will take up to another week. I asked if I could call and I was told no. So now, over 3 months without cushions I still have no clue if I will be getting them replaced even though I spent and extra $200 for the warranty specifically because I was told the warranty covered pet damage.

Exs celente

Lonnie is the best. I came in for a coffee table and left with a couch, 2 end tables and the coffee table I really wanted. Financing was fast and Albert and Lonnie were super helpful the entire time. I highly recommend the Emeryville Ashley Furniture store! Thank you 🙏

Eva is very nice and paitient to help us find the best deal furniture that we need! Good service and will come to buy again!