Ashley HomeStore Emeryville, CA 94608

10/10 And the sales manager Angel is hot. Call me!

Original sales person Aaron was very helpful and extremely nice and very patient and informative with answering my questions. Unfortunately he had to complete a deal with another costumer and transferred me to Richard. I had previously inquired about their military discount and in his small talk to me he asked “is your husband in the military”. I was there alone and am a female, but where does that constitute that only men are in the military? On that note I am a US Army Veteran! His reasoning behind it was, “ oh it’s just that you’re little”. Again, where does my stature come into play? Other than that, overall good experience.

Positive experience. Sales person was friendly and helpful. Answered all questions which helped me make an informed decision.

My partner and I went in expecting to only get a few essential items for our new apartment as we were on a budget. With the help of Marianna and Angel we ended up leaving with enough items to fully furnish our new apartment and stay within our price range. One stop shop for furnishing on a budget? Unheard of! Cannot thank the wonderful staff enough for taking such great care of us and making us feel comfortable in what can be a stressful situation. Would highly recommend to anyone looking for high quality items at a great price. Thanks Ashley's HomeStore!

Great day everyone was helpful and compassionate.

today was great help we will see when its delivered and we can rate again

Told me the furniture would be here by a certain date and then they changed the date with zero notice and offered zero help/discount.

This is by far the best Ashley furniture I’ve ever been to in the Bay Area!!! The customer service was amazing everyone was so nice if you need anyone to help you out go to Maria Ann or the store manager. Great amazing people.

My sales person Divine was wonderful. She took her time to understand my needs and wants. I have purchased a 14 piece living room set and 5 piece dining set. Divine also help me pick out some piece for my bedroom. Please go in and ask for Divine she is a great advisor and knows her furniture.

The customer service is absolutely terrible. I can't reach anyone over the phone. When I show up in the store with my damaged cushions (which are covered under warranty), they give me another phone number that directs to the same generic line.

Great Service. You gotta meat Roy and Thomas. The store is open till 7pm during COVID!

Jamika at the Emeryville Ashley HomeStore went above and behind the call of duty and I truly thank you for that!

Great service and 50% off sale

The store was very busy and Aaron took the time to stop and asked if anyone was assisting me. He provided awesome customer service. I recommend this location for your furniture needs.

I just got a call saying my delivery is rescheduled because I didn't respond to attempts to confirm it but that call was the first I received. It seems likely like a favor was done for one of their salespeople to complete a sale at my expense. It's the most logical reason why their delivery service would deliberately go around their own protocols. A company that lets its delivery service do shady things like that is not worth doing business with.