Ashley Store | Emeryville, CA 94608

That was great!! The people very kind and helpful.

Worst experience ever. The kitchen table we bought was delivered but after signing the delivery papers we told the delivery person we saw a deep scratch on the top of the table. He saw it too but said he couldn't take the table back because we signed the delivery papers. He called his dispatch to report the problem. The dispatch called us later and said they had to send a repair person out first before they would take the table back. We knew because of the wood grain it couldn't be repaired but they made us wait anyway. The repairman came out days later and confirmed what we already knew but he said it was his job to try the repair. Of course, it only made it worse. It was then that they agreed to take the table back. At that point, we were so angry and frustrated we demanded a refund. They tried to give us grief about that claiming because we signed the delivery receipt we were not entitled to a refund! We had to make several calls to escalate the situation and after several weeks were finally granted a refund. Their whole return process needs to be revamped because once you leave the store you have to deal with a whole different remote department. Stay away!

Emeryville Ashley Furniture had excellent service!! However, the warehouse we picked up from in Lodi- horrible place with horrible service!!! Getting into contact with anyone regarding our situation after was pointless. Luckily we kept pushing and got what we needed.

After a horrible experience at living spaces, we came here and it was like night and day! Great customer service from Jimmy. Even though it was late and I’m sure he was ready to go home, he did not rush us or pressure us. We found a similar sectional to what we were looking for and we even got a recliner and we got a great discount! So far everything has been great and we’re very happy with our purchase. We definitely will be back to get some more items soon. Oh and he also gave us a great discount on a beautiful rug.

I purchased a sofa on 10/12. It was delivered on 10/15; damaged, stained and ripped. I purchased a warranty which assured me a replacement if the product was damaged. The representative wants to repair the damages instead of replacing the item. I do not recommend their products!

(Translated by Google) Not at all pleasant I bought a bedroom and they didn't help me take it apart. They did not have the necessary tools. For small screws. Long waiting time And all the vendors were sitting. Except one lady. After telling him so much, he came and got me a screwdriver. Unpleasant experience. (Original) Nada agradable Compré una recámara y no me ayudaron a desarmarla . No tenían herramientas necesarias . Para los tornillos pequeños. Mucho tiempo de espera Y todos los vendedores estaban sentados . Excepto una señora . Después de tanto que le avisaba vino y me consiguió un desarmador. Desagradable experiencia.

Sherrie provided an EXCELLENT customer service🥇 She was very knowledgeable and she answered all our questions with the sweetest smile! 🫠 It was a pleasure having Sherrie helping us @ Ashley Homestore 😃😃😃

Do not order! Their delivery service is one of the worst. There is no coordination between the delivery people and the store. They come at the wrong times and call you saying they are "5 minutes away." And then the onus is on the customer to reschedule. There are also very few delivery spots. Customer service is also awful. I had the most awful time with Hny who did nothing to resolve any of my issues and only made the delivery issue worse by being absolutely useless.

Sherrie, at the Emeryville location…went above and beyond for me with the purchase on the Darcy Sofa. Sofa was not in-store to see like I would like but Sherrie assured me I had made the right choice for a sofa and sold me on it by showing me similar styles and colors with what was in store. Great Service!! Thank you Sherrie!!

We tried to purchase something from the store but they would not allow us to without purchasing an entire set. The sales rep said the store is closing in 2 months, so i'm pretty surprised they wouldn't want to sell off their clearance to people who want to buy.

Sherrie ,very professional and polite,easily took all my money

First they promised free shipping then after I waited weeks they tried to charge me for it. Now I've only had the couch 2 years but basically instead of using hardware to secure parts of the frame they used glue and the glue is failing so the frame is falling apart from the inside out. In the photos you'll see multiple pieces of the frame have failed Ashley furniture says this is normal but they as a company would have saved money had they just used screws. Now they have to pay all these customer support people who deny your claim instead. Wasteful of resources both in terms of.materials and peoples time including their own. It also damagedy wall when the support fell out. note of warning to Ashley reps I've saved all these interactions in writing so if you reply tread cautiously everything I said is true and I have the receipts. I've given up trying to get anything out of you and instead will just leave reviews for you in various media and reply to other reviewsd

Absolute garbage. You get what you pay for, that’s for sure. It broke after 1 day of use, that’s when I discovered most of the couch it made from particle board. We spent more than an hour on the phone with Ashley who kept giving us the run around until we had to threaten to call the credit card company to dispute the charge. This is the 3rd terrible experience we’ve had with Ashley. I guess I’m finally learning my lesson.

(Translated by Google) I'm still waiting for delivery, only part of the order arrived and it was defective, and reporting the defective item takes longer, they still haven't given me a response, horrible experience, I won't return to this store (Original) Aún sigo esperando el delivery, solo llego una parte del pedido y aparte defectuoso, y reportar el artículo defectuoso es más tardado, aún no me dan respuesta, horrible experiencia, no regreso a esta tienda

2nd visit after 2 years of visiting here and customer service is STILL terrible. Well if you look a certain way. 🙄 We just completed our move and was looking to purchase a sofa and a bedroom set. No one approached us for a long time and one guy greeted another couple, but not us. Causing my partner to ask him, are we not welcome? After a while, Deja approached us and was really nice! We chatted for a bit & I informed her that when I found something, I’ll come find her. I found the sofa and Caitbrook bed that I wanted & was ready to purchase. Sadly, I couldn’t find her so I wandered around the store more. Another guy, acted like he was afraid to say something to me, I made sure to give him eye contact thinking he’d state, “need help with anything?” Nope! Twirled his iPad and kept walking. Despite the bad service, I still wanted to get my items and go. However, my gf said, “ they won’t have my money with this service.” I guess they did us a favor. While receiving little to no assistance , we were able to google a location with a better rating & prices.

She so nice

I would like to recommend Fernando is as so professional and expert !

The store representative showed me kitchen chairs, while I looked around further as a second option. Once done, I said, I will like the ones he should be at first. The order was placed. After further thought that evening I decided to call the store, to further learn the sales rep. did not place the order for the agreed upon item. I am so happy for Thomas. His customer service is stellar! Thank you Thomas for your patience, kindness and easy to work with to get me what I wanted from the the start. Order is slated to arrive next week and trust that will be indeed the right chairs.

Amazing customer service Clean environment Great selections

We ordered a sofa from this store and recieved no communication about our delivery and their phone number is automated with no staff to answer. Our couch was delivered ONE WEEK LATE and the first delivery attempt REFUSED to bring it up further than three floors EVEN THOUGH they knew what apartment floor our address was at.

Fernando was great and helped my fiancé and I find the perfect bed and frame! The whole process was seamless and we managed to get exactly what we wanted super efficiently! We will be back again!

We had a wonderful experience at Ashley the store manager was heaven sent ,courteous,knowledgeable and very experienced and was very helpful throughout the whole process I would definitely recommend everyone to go and check out Ashley furniture in Emeryville the experience me and my wife had was out of this world

I had a great experience so far with my purchase at this store. Sherrie was wonderful and very helpful. She guided us through all the furniture we were looking for, giving us all the pro and cons according to our needs, and the delivery was able to be rescheduled for before the time they had expected. I haven’t received the mattress yet, but I will update if anything goes wrong.

Sherrie is very nice friendly and very professional salesperson I have ever met.

My last visit at the emeryville location was my third visit there. I was waiting for the Memorial Day sale, however the items that I purchased weren’t discounted 👇 Meanwhile, overall all staff were polite and certainly they all acknowledged my presence, even though I was waiting for my sales person to arrive , twice… Please note I am a previous customer there and it’s a huge difference now overall with regard to service, staff and follow up‼️

Stop by and see Susan. I bought a great piece from her. Excellent salesperson. No pressure. Extremely helpful!

Update... initially I had a great shopping experience here at Ashley. I was sold the Lindyn 2-Piece Modular Loveseat with Chaise. Sherrie was very kind and helpful to us. Sherrie assured us this was one of their top selling items, it was fantastic with only rave reviews so we bought it. Unfortunately, after just a few months we now know the chaise part of this modular item is "bad design" (per the Ashley warranty rep). If you sit in the chaise... you will feel like your bottom is falling through the couch. Its too big "strap" system does not support the oversized chaise. While the Ashley warranty rep said it was "bad design"... the response to exchange or refund item was denied, it was "up to manufacturing standards". They recommended I go to Home Depot and buy a piece of plywood to put under my chaise cushion for support! WOW. I'll continue to try and call Ashley Emeryville for a solve on this, but so far I get put on hold and no one ever comes to the line.

I was purchasing a sectional sofa in Ashely, Sherrie was amazing!! She helped me with all the process and i loved it. Thank you so much for everything ❤️

Thanks to Fernando, found a great deal! 👍

Very helpful and easy to work with

So Sam was a terrific sales person. Very patient and helpful

Francisco provided great customer service and was patient while we made our decisions.

Sherrie helped us. She was so very helpful and answered all our questions. She was able to suggest pieces and show us examples of what we were interested in. She went above and beyond what we expected. Thank you, Sherrie. I highly recommend you going in and working with her.

Awwsome experience, great people Francisco is amazing we had a great experience his assistance, he is phenomenal!!! I highly recomend him if you go to the store look for francisco!!!

Sherrie was amazing great service and details about my purchase.

Excellent customer service by Louay. He helped us in picking the right mattress for us. He was very pleasant to talk to. We’d give him 20/5 stars. Thank you Louay!!!

We went in to this location to see a few couches we saw online. Upon entering the store Sherrie greeted us and informed us of the various styles of couches they had in store. Of course we were super indecisive a d circled the store a few times before actually agreeing on a couch. But Sherrie made to check in with us every so often to answer any questions we had. She completed our purchase and completely scheduled us with home delivery and set up. We had amazing experience and she was extremely supportive and approachable.

Sherrie was absolutely amazing at Ashley! We had to get quite a few pieces of furniture as we are starting completely over and she made the process easy and seamless. She is personable and extremely sweet! We definitely recommend her and Ashley if you have to get any furniture! 5 amazing stars!

Sher provided exceptional service and expertise when we purchased furniture from her. From the moment we walked into the store, she greeted us with a warm smile and attentiveness to our needs. Sher's knowledge of the furniture selection was impressive; she guided us through various options, considering both style and functionality. Her patience and willingness to answer all our questions made the shopping experience enjoyable and stress-free. Sher's professionalism and dedication to customer satisfaction are truly commendable. I highly recommend her to anyone in search of quality furniture and outstanding service.

This is my second time coming to Ashley in Emeryville for my furniture needs. The staff is very friendly! Francisco is the best! He’s always trying to make sure I receive a good deal and I’m satisfied with my purchase.

Francisco was professional, personable, and pleasant to work with. He was patient, and allowed me to take my time in making a decision. I made two FaceTime calls during his time with me, and he allowed me to take as much time as I needed. Francisco had excellent customer service skills— I’m glad I had the opportunity to work with him. Thanks!

(Translated by Google) I have not received my furniture yet, I cannot comment on it, the person who assisted me did so very kindly, the store has furniture very nice. (Original) Aun no he recibido mis muebles, no puedo opinar al respecto, la persona que me atendió lo hizo muy amablemente, la tienda tiene muebles muy bonitos.

Under promised and over delivered!!!!!!

Don't walk away from this company, run. We purchased a recliner online, the oversized boothbay recliner. It broke in 1 month. I contacted their warranty department multiple times trying to get help. First they said they order the part and when it arrived in 7 to 10 days, I was to call them back to schedule someone to come repair it. After 14 days, I called back. The part had never even been ordered. This person said they ordered it but it was backordered for 3 months. I asked to speak to a supervisor. They refused. I called back, it still had not been ordered. Asked for a supervisor. Still no. So I said I would contact an attorney. Well Corporate called me back then in 10 minutes. He ordered the part, it came in 3 days. Called to schedule. The soonest appointment was a month away. After a week I was called and told they had a sooner opening in 3 days. I cancelled my plans. Waited all day for the call to give me a time. Not only did they not call, they never showed up. So it was weekend and I had to wait till Monday to call. They said they couldn't get to me and would reschedule. So here we go, another month. Got tired of waiting looked up number and called corporate. She said she'll get back to me before end of the week. Still waiting, one day left. Seriously doubt she'll call back. Went on their website and posted similar reviews. They then emailed me and said they were working on it. . . .you guessed it. Still waiting. Countdown to the call to the attorney has begun.

Jimmy was EXCELLENT, knowledgeable, efficient, courteous. He assisted me in making a decision. I am happy

Very helpful with transaction

Delivery is very bad, they delay again and again. You pay for shipping but they do a terrible job

Great team work from Ashley Emerville special Susan

Ashley uses a 3rd party to deliver their goods. The delivery people would not bring my furniture inside the house until I signed saying furniture was delivered with no damage. How do I know if there is damage when the furniture is wrapped. Notice I said wrapped. The furniture was not boxed, it was saran wrapped, the legs were on it and the cushions were loose I don't know about you, but inside delivery and assembly does not mean sending me a used sofa or better yet giving my new sofa to some random people, who assembled it in a shack and most likely damaged it since they refused to bring it inside my house and unwrap it. BEWARE!!!!

A beautiful woman with long red hair and white boots saved my life today, thank you so much I'm sorry I didn't get your name but I hope that description is enough to identify you. Thank you so much for coming in clutch A great sales lady Deserves a raise! Not getting paid enough

We had wonderful service from Sherrie Daigle at the Emeryville store. She is knowledgeable, responsive, informative and really helpful. Thanks to Sherrie for making a big decision so much easier!

Sherrie was very helpful to us.

For Naomi and Louay they were helpful.

Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. It’s unfortunate that their systems don’t support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately I’m happy I got the couches I so badly wanted. Don’t expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment. First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didn't call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they can't verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldn't be flagged and it shouldn't be an issue. It's as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didn't --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, I'm not sure how this store is in business. They will not contact me or answer my phone calls, really bad response from a business that failed to serve the customer. Considering reporting this store to the better business bureau. Old review: Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly. If you plan to shop at this store, reconsider.

excellent customer service from Sherrie Daigle next time your at the store in Emeryville ask for her really friendly

Great customer service and always willing to help and answer any questions.

Sherry and Katina were great. Very helpful.

Negative zero review. Corporate Executives , please reference my Google reviews. Emeryville location is ran VERY poorly due to poor selection of Management. Joy, Customer Service Manager is a liar. She's also very rude, condescending, and continues to talk over you. Show some respect for your elders. She doesn't follow through what was discussed and agreed upon. In my case it's ongoing issues since July 2021. Yes, you read it right (3 years), of aggravation, and much frustration. Normally, Louie Store Manager, is VERY hard to get ahold of. In fact, they don't answer their phones at any given time. Today, he personally contacted me to inform me he cancelled the replacement. Nice of him to take the time to deliver the bad news. As usual, he can care less what I have to say. For months, I've requested VIP inspection from the Store level, Customer Care, and from the Warehouse. Unfortunately, This NEVER takes place. In fact, Anthony Wilton (Technician), forewarned me to refuse deliveries if the table wasn't satisfactory acceptable. I took his advice. I rejected, and refused several deliveries due to several defects, and imperfections found on the table. Photos were taken by delivery. The delivery company has nothing to do with inspections. Louie, is fully aware that Customer Care scheduled the delivery on 3/14/24. The delivery was previously authorized, and approved by Customer Care. He kept repeating himself "it's been cancelled ". Why Louie? Because of your ego!!I advised Louie, I would be filing a formal complaint against him, and the store. His response was "Go ahead, I don't care."Louie, with that response, you need to be fired! Consistent bad reviews don't lie. You're also rude, lack customer service, and you're a poor example to your employees. I hope Corporate reads this review, and reaches out to me. At this point, I have no alternative but to warn potential customers to stay away from this particular store. You will NOT receive customer support after you seal any deal! Customer support doesn't exist. Save yourself a headache. Go to another location!

Zula is so nice, knowledgeable and helpful. Her great customer service helped made my furniture purchase easy and comfortable.

Just found out that the Fortiva card cannot be used at any of the Ashley stores in California. Very disappointed

I had such great customer service from Sherrie at Ashley. I’ll be coming back for my additional furniture needs. She was able to help me even via text over several days until I was able to make my decision. Go to Sherrie!

Delivery service is slow. I ordered a rug on Feb 12th and it's still not here.

The sales person (Miriam) was extremely professional. My reason for only 4 stars is due to the delivery fee of $100.00. Why not contract with Amazon? I think that would increase sales.

I had a good experience buying my couch. I tried sitting on a few different couches before I landed on the one I bought. Everyone at Ashley was easy to work with.

It was good , was there to get my mom bedroom sets for her house . Worker was helpful

Extremely helpful , very family oriented . Best experience for me and my family

We shopped at Ashley Home Furniture in Emeryville, CA. The associate that helped us Naomi was excellent! She was patient, informative, and kind. She explained the financing options and upfront purchase costs. We walked out of the store with a delivery date for our new couch. Incredibly helpful associate and great overall experience. Will visit again soon!

Sherrie was an absolute joy. She made the experience of buying furniture the best. She was extremely helpful, knowledgeable, very personable, accommodating. She was great with my son who was with us too. She showed us many options based on what we were looking for, and she helped us make the perfect choice. She made me want to buy more furniture from her and Ashley furniture! Great sales person for your company.

Do not shop at this store. They have poor customer service. I spent all day waiting for a delivery that was scheduled 3 weeks ago, on furniture I already paid for, to find out nothing could be delivered today. I got the run around from the 800# customer service rep and the store manager. They do not care at all about the customer's experience. The furniture seems to be good quality, but kind of pricey. For the amount of money we paid you think they would provide better customer service and support once the purchase has been made. I will not return here and highly recommend that you shop elsewhere.

Customer service is terrible at best here. Furniture selection is nice but don't waste your time shopping here. If I could give zero stars I would. The delivery date for our furniture was rescheduled without speaking with us. It was rescheduled to another week. The 800 staff were not helpful and when speaking to the store manager they seemed deceitful when offering to have at least one of the two items purchased delivered today. We spent 3 hours waiting to hear that there was nothing they could do. The folks that work here seem to care very little about customer service. They need to tighten up their delivery coordination if this is something that they offer customers. Again, there are plenty other places to shop for furniture. Don't bother shopping here.

Clean, well lit and well stocked. I think whatever you are looking for, they have it and will help you find it. Nice, helpful staff, too.

Great selection, and easy to choose the right purchase. Good service to complete the order.

We were greeted by Naomi when we walked in the door and she was very kind and helpful from start to finish without being pushy at all. 5 star customer service.

naomi was a pleasure to work with. she was sweet and not pushy. ask for her!

If I could give 0 stars I would. They are a corrupt business. Make sure you ask 1 million questions that you would never think to ask a company that you are doing business with. Example, I was told I couldn't get a refund unless I had a technician come to my house first to address the problem. When the technician arrived, he was going to just paint the scratch. I said that wasn't acceptable. He said you can refuse the service and ask for a refund. So I did. Now they're telling me that by refusing service this voided the warranty! It has been one thing after another with Ashley and if you shop there, you are asking for problems.

I had a great experience Morena was very kind knowledgeable and helped me with all of my questions. I appreciated her attitude and the way she conducted herself thank you thank you five stars

Naomi was great!

Great experience at Ashley Emeryville. Relaxed informed sales folks. Beautiful and big show room. Is thee anything better than “shopping” for mattresses and couches? We bought the Lindyn double chaise lounge in fog gray from Jimmy and Mark, and we’ll be back for one of those ridiculously comfy mattress when the time comes. Highly recommend!

Loai Azzam is the best and most helpful store associate you can ever deal with 👍 This is our second time to deal with him He is So patient , very nice gentleman Looking forward to deal with him more & more Mayada & Emad

Sherrie was amazing!!! Super knowledgeable and helped us make decisions with ease. Never had such a great experience shopping for future. We highly recommend her expertise!

Naomi was the best! Very helpful and knowledgeable.

excellent Noami Anagaw is the one helped me when I bought all Items her service was great!!

Friendly sales associates and great prices.

Ralph was friendly, welcoming, and knowledgeable. He quickly directed us to the styles we were looking for and was a fountain of advice about the available options. With his help, we were quickly able to identify what worked best for our space, make the purchase, and return home to await delivery.

Awesome!

Great service, Naiomi and Mark were awsome, and great help ny expediting our order!

We recently had the pleasure of working with an exceptional sofa salesperson, Zula A, at Ashley. Zula's unparalleled knowledge, patience, and dedication to providing diverse options made our shopping experience truly outstanding. Zula's expertise in the world of sofas was evident from the moment we started discussing our needs. What truly impressed us was Zula's extraordinary patience. In a retail environment where time is often of the essence, Zula went above and beyond to create a relaxed and pressure-free atmosphere. Thank you, Zula, for making our shopping experience memorable.I

Ralph is great! He was very helpful, patient and friendly.

Very helpful and gave us great advice on how to approach buying a couch

Great experience!

Went here to buy a sectional without really knowing what I needed. Ralph was super helpful in walking through the options and trying to find what would work best for my space.

Morena was Very friendly and helpful.

Ralph was an excellent worker and human being! Did not know what I was looking for but Ralph gave me some good ideas! When I am ready to buy something, I will certainly buy it with you guys under him! You are blessed to have him as an employee within your organization! He can easily be a personal shopper! There were only five stars but if there were more, I would give them to him! Thanks for such a wonderful experience!

My experience at the store was amazing.The sales associate was awesome and she was very nice. Even when I changed my mind between two sofas like 10 million times, she was kind and understanding. The management was cool too. I bought the sofa the same day and will be arriving in a couple days!

Outstanding service! Noami, the sales representative, exceeded expectations. Her friendly and appealing approach, combined with professional guidance, led me to discover the ideal, high-quality, and space-efficient couch for my small apartment. Despite initially having no intention to buy, her expertise in showcasing various high-quality couches tailored to my needs turned my visit into a fulfilling decision. Highly recommend this store for all household furniture needs!

UPDATE! DO NOT SHOP ASHLEY. STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them. The purchase pieces were too big for our living space. We called then visited the Emeryville, CA Ashley location within the 72hr return/exchange window. Mark the Emeryville Manger and Francisco a sales representative, assured us we'd be approved to return two pieces and be reimbursed. Because of this assurance we purchase two end pieces to complete a love seat. Thursday of the same week I received a call requesting I respond to an email with images and serial numbers for the pending return items. This was done, receipt was confirmed and now we were waiting for pickup confirmation and reimbursement. The follow Sunday, I received an email from Ashley customer service advising we were not eligible for return. I immediately phoned the Emeryville store and spoke to Mark. He needed to look into the decline and call me back. After no call I phone on Tuesday and was told Mark was OOO until the coming Saturday. Francisco then tried to assist and failed forcing us to wait until Mark's return. Mark had provided us with his personal cell so we sent a text on Sunday. He called us back advising he had been on vacation in Mexico and was now sick. The back and forth continued until Mark confirmed via text that no refund will be applied. Now we have two additional pieces which cost twice as much as the pieces that were to be returned. DO NOT SHOP ASHLEY AND STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them. From the moment my husband and I entered the store, Morena was ready. She welcomed us and shared the floor plan for furniture and decor. We were looking for a leather sectional. Morena remained near the entire time and was ready to answer questions. She pointed out fabric and demonstrated durability. We purchased the sectional because we felt taken care of, valued. Thank you Morena Amaya at the Emeryville, CA location. John & Mea

Ms. Joy at Ashley furniture brought the joy to my shopping experience. She was patient with me and knowledgeable about each and every product. With her expertise, I was able to pick out beautiful couch for my home. I would definitely recommend visiting her for anyone who is interested in building their dream living room.

(Translated by Google) Very good service (Original) Muy buen servicio

Great quick professional customer service

Wonderful experience with sales rep Ralph Abella who helped me with such patience listening carefully to what I wanted. Thank you!

Naiomi was wonderful in helping us choosing what we wanted and what we were looking for. Great customer service!

Ralph was great

Naomi was soooo patient and kind!! She explained everything in detail and if she didn’t have the answer she found it! She didn’t pressure us and she patiently listened and waited while we debated our options. She is amazing!!!

Wonderful buying experience. The customer rep who helped me was really wonderful and made the buying experience a great one! Very satisfied customer here.

Great service

We came here to look for a ottoman or a coffee table. We were greeted by Ralph and he was amazing !! Gave us a lot of good useful information about all the options we had. He even helped my boyfriend and I find something to match our apartment. Suggested a lot of great options and was so sweet! Could not have asked for better help. We will be purchasing a coffee table that Ralph helped us chose. It's hard to find really good customer service nowadays but we left feeling super happy and grateful to have someone help us that loves their job so much. Thanks Ralph! We will see you soon.

They are always friendly and helpful.

The Manager in this store is extremely rude and passive aggressive. I ordered a chaise from here and it came in poor condition. When I tried coming to the store their manager was extremely rude to me and told me there was nothing they could do about it. Save your time and money. Do not come to this location. I would give it 0 stars if I could.

Morena is excellent. She was the first person to greet us at the door and showed us patients, kindness, and an amazing personality. She is very knowledgeable of the the merchandise and helped is find what our needed.

Delivery and staff doesn't clarify everything before letting the customer to come. It's a waste of time and I still need to drive across the bridge for nothing

Store was clean and easy to navigate with staff available to assist. My husband and I went to look at headboards and bought a couch. The transaction was fast and easy.

Sales person was pleasant but not very knowledgeable

Never thought that online trading could be so helpful because of so many unprofessional online traders until I met Mr. John Dollerry who changed my life and that of my family. I invested $1000 and got $11,550 Within a week. he is an expert and also proven to be trustworthy and reliable. Contact him via: Email dollerryjohn062@gmail.com or his telegram handle t.me/Johndolerry.

Staff very helpful and professional.

We were looking for a sofa that wasn't a sectional. We found one we liked at Ashley. There was no pressure to buy. When we decided on a sofa it was an easy process. Joy helped us. She was great.

I got the furniture that I really want for my home. 😊

Professional people

Great customer service. Nice furniture designs and colors. Not many items created with natural fibers, real wood, or other natural materials.

Went to another location to buy a bedroom set, rugs, dressers and decor. However, there was no help offered after wondering around for awhile and nobody greeted us. The customer service that I experienced at the other location was much better. This was a bad experience in Emeryville, CA. We had to hunt someone down for help to check out and was inform that there were only two people working. At least ask if help is needed or let people that "we'll be with you shortly, there's a wait," "how can I help you?." Show some interest to others instead of watching customers walk around the store and chatting in the back with coworkers. So instead of looking for a bedroom set, rugs and dressers, I left with some decor items I was carrying around instead of spending more money. I'll shop elsewhere for the rest of my furniture.

Good service and explanation!

Very BAD!! If I could give 0 stars I would., 1 is too many for this location. On 11/17, I purchased a sofa and 2 sofa chairs. Was told by the sales person there that my sofa would be delivered on 11/21st and the 2 sofa chairs would be delivered on 12/2 only to get my receipt stating that all 3 will be delivered on 12/5. . when I asked the sales person about it, he said he would fix it and call me back. Never received the call back every time I called to talk to him., he was unavailable. Still have not received a call back as of today 11/20 and the order was placed 11/.17. Found out that my order will not actually be delivered until December 27th a whole entire month. I would not have purchased it there. I would have gone elsewhere because I needed furniture in my brand new apartment. Now we'll have to have Thanksgiving dinner sitting on the floor thanks to Ashley furniture and they're dishonest staff. Don't shop there, go to a different location and especially do not work with Fernando. He still has not returned my call. explaining to me why he could not or would not fix the delivery date issue.

Excellent customer service!!!

We bought a couch and rocking chair. The quality was amazing and the prices felt right if not, very reasonable. Whatever your do, ask for Joy! She is amazing and made the experience wonderful!!! She listens and is a pleasure to work with.

I received four calls instead of Ashley delivering the package, in my experience they knock on the door to deliver not call you a bunch of times, I confirmed the delivery two times this week and I received 3 texts to survey my experience before the delivery, all of that is not necessary, just need a call to confirm the delivery and one text for the survey, try knocking on the door to deliver the package

The customer service is excellent, we were greeted immediately and point us to what we were looking for. The quality of the furniture is excellent. Quick check out and fair delivery fees. Would highly recommend.

First and foremost this rating is NOT directed to our Saleswoman Mary Ann. She was incredibly helpful & supportive. 5 stars to Her. However, My partner and I had a very disappointing experience at Ashley’s furniture homestore located in Emeryville. As we arrive to pick up our already paid for furniture that we had bought the day before, we encountered an upset staff member who started speaking and being very condescending to our saleswoman Mary Ann in front of us which was very unprofessional & made us uncomfortable. This seemed to be a recurring issue amongst all coworkers as they were on the side gossiping, VERY UNPROFESSIONAL. Additionally, If you are planning on buying from this store you better prepare on having helping hands to load up your vehicle because this store doesn’t have anyone to carry out ur furniture on certain days of the week. and even the sales men here will just stand and watch you struggle because it’s not “their job” to help. There were about 3 men and they did nothing, Our Saleswoman Mary Ann did everything possible to make sure we had a smooth & easy experience from the very start up. Including when we were loading our vehicle. she went the extra mile to help us. THANK YOU MARY ANN!

Easy and straightforward transaction.

My review is not about any products that sold by Ashley store, my review is based on a car accident I almost had with a Ashley Store Truck, while driving behind the truck I found the Emeryville store to notify them of my morning experience with there drivers the woman on the phone told me that there is nothing that she could do and she totally apologize I explained to her that the drivers should be pulling up in the Emeryville location shortly because I was behind them she told me there was nothing she could do and sorry so I decided to give Ashley store a review about this it was two gentlemen of a Hispanic or white decent no more than 5min ago. They Are Going To Hurt Someone And Your Store Will Be To Blame.

Wonderful service

I bought the Keener sectional at the end of April, it was delivered in May. The chaise portion of the couch was completely destroyed and there was exposed wood/screws (see photos). It took Ashley a month to arrange a replacement. In the 6 months we have owned the couch, it is pilling on all of the seating cushions, between the cushions and the fabric is thinning (see photos). Very disappointed that our new couch already looks 10 years old. This sectional was poor quality for the price. Ashley will not publish my review on their website.

Easy to find what I needed. Great assistance from Fernando !

Staff was friendly and very helpful. I 100% recommend this branch and Purchasing with Ashley Homestore. Great quality and amazing prices! Very happy.

Friendly staff and felt welcomed by our sales man Loay Azzam. We found what we needed ( TV stand & essentials).Their prices was very reasonable I will definitely recommend to everyone

FIRE HAZARD! They lock some of their front exit doors despite the notification above them that "THESE DOORS MUST REMAIN UNLOCKED DURING BUSINESS HOURS" and a lighted EXIT sign further up.When approached about this they were rude and dismissive. Do not put the safety of your home in the hands of people who don't care about your safety while in their business.

We had a great experience. The staff - especially Louie, the manager, and Mark, the sales representative were accommodating and friendly. We will come back next time. We are recommending this store to shop. You won't regret it.

Maryannn cheddadi was great. Mark was great.

Maryann and Farzan was very kind and helpful. The men we're not. I got a great deal on what I selected .

Excellent service and fast closing this deal

First time buyer at Ashley’s. My wife and I were looking for a new living room couch and was helped by Mary Ann, an employee at Ashley’s. She was extremely helpful and knowledgeable and able to help us find what we were looking for. We later got a really nice wooden dresser and a convertible sofa bed. She was able to get us good pricing for all the items. Happy with the service overall.

I walked in Ashley Store to look at dining room furniture. I didn't plan on purchasing it that day, Ashley Store had a special so I was able to purchase it the same day.

Ashley has provided the best service, the best care and are very professional and detail on explaining and helping me with all my needs and concerns. Ashley‘s customer service and warehouse. Assistant agents are very kind. Very smart, respectful, loyal and detailed and explained exactly to the concerns in need of their consumers. I appreciate all the help that they’ve given me during my time. They’re shopping at Ashley‘s furniture warehouse. Thank you very much.

Joy and team were so helpful! Love our couch

Horrible customer service I paid for my bedroom set sep 25 and let them know I would come in on Saturday to pick it up and got a phone call Friday letting me know it was ready showed up and was told that the movers weren't there on weekends and my stuff wasn't dissemble even after the fact I was told it was ready than the lady in the front reassure me that she would make sure it would be ready for me any day I was able to go in and pick up, which I told her clear and firm I would today Oct 4 and what happens when I get there nothing was ready they didn't have people to dissemble even tho they called me today saying it was ready for pick up at 245 showed up a little late but nothing wasn't ready I myself had to dissemble my own furniture because they couldn't get it together wouldn't recommend doing your business here very unprofessional!!!!

Very helpful and friendly

Salesman, Jimmie made the transaction in my purchase of home furnishings smooth and easy.

Manager was very nice i can’t remember his name but nice and very helpful. Ms Roberta was so helpful nice and patient. Everyone in the store was so great shop there you won’t be disappointed I’m telling you. Their so awesome. And I love my bed. I got a queen mattress and will be going back for my bed frame later.

Thanks for the help

Roberta Cobb was extremely helpful. Thanks so much!! Big selection of sofas -- great prices. Of course this means there aren't as many custom options, but hey, it's a trade off

I arrived at the store, there was a guy at the door who greeted me, “welcome to Ashley” I asked where were the mattresses, he lead the way. He eventually proceeded my order, got me discounts on the order and delivery and was a nice guy. However, I would have rather given my business to a female worker rather than a male. But it was late, I was tired and I didn’t know how to do that and not insult the male.

The Emeryvile store was great. Professional, polite and a pleasure to work with. Do not go to the rohnert park store. I did not trust the interaction I had with them so I took my business elsewhere.

I bought a sofa chair here put it on my card, 3 days later my card was compromised. Got charges I didn't make....

Very helpful! Purchased a new bed. Staff were extremely professional and nice!

Excellent experience from being greeted and directed on entry, getting helpful, friendly and believable info from Jimmy our sales person, through ringing up the sale. Nice store. Good layout. Great prices.

My wife and I were looking for a sofa for our cabin near Lake Tahoe. We went to the Emeryville store and were promptly greeted by someone who asked what we were looking for. She pointed out the area where the sofas were and we found one that would work for us. We went to the saleswoman and told her we found a sofa, and that we would like it to be delivered to the cabin, and she said they do deliveries their 2x a month, and looked to see when it could be delivered, She came back with a day about 10 days away, which was perfect for us. All in all it was a good experience.

Very friendly and helpful staff! Just got my delivery as promised. Definitely will recommend Ashley to friends.

Great customer service 💯

AVOID! Slow, rude salesmen, no one knows what’s going on or how to do anything. Truly embarrassing for Ashley.

Very helpful staff! Especially Louie and Zula!

Jimmy and Jamica are both excellently good to me and made my experience here at Ashley Furniture in Emeryville CA another great experience, together with their manager; Mark. Great job guys! Best team!

Joy was great and fast since we knew what we actually wanted.

(Translated by Google) The seller was very kind.. (Original) El vendedor fue muy amable..

Furnitures here are lot better than IKEA

James was very helpful and made the process really great! I will be returning for more furniture in the future.

I would like to say thanks 😊, and I'll be making a decision soon to make the another purchase from you.

I have purchased furniture from Ashley several times and have always had an excellent experience. Customer service is outstanding and the prices are just right. Delivery was scheduled promptly and the guys set up everything for me. Great experience!

Great service! Very friendly employees and great prices!

Joy was very helpful, thorough, thoughtful and patient.

Amazing customer service! Highly recommend! Fernando, Mark, and Star were attentive, listened, provided options, were courteous and kind. Knowledgeable and thoughtful of products. They made the whole process easy and enjoyable. Will definitely be back to purchase the remainder of my furniture!

Came here for a new couch, not really knowing what we were looking for. Mary Ann was very helpful, and helped us find exactly what we wanted! Great experience. Just a tip if you get the delivery - they start calling you telling you they'll be there in 10 minutes over an hour before they'll actually be there, so you should just ignore the automated calls until a human calls you.

We couldn’t find what we wanted but Zula went above and beyond to make sure we got a replacement; we were indeed satisfied with the service she offered us.

I recently had the pleasure of visiting Ashley Furniture, and I am compelled to share my outstanding experience, all thanks to an exceptional customer service representative named Zula. What truly stood out during my interaction with Zula was her genuine dedication to ensuring my satisfaction. She took the time to walk me through different design styles, color schemes, and material choices, all while considering my budget. Zula's ability to strike the perfect balance between being informative and not pressuring me into a decision was truly commendable. Overall, my experience at Ashley Furniture, largely thanks to Zula, was exceptional. She exemplifies the kind of customer service that turns a routine shopping trip into a memorable and delightful experience. If you're looking for top-notch assistance and a genuinely pleasant shopping experience, I wholeheartedly recommend seeking out Zula at Ashley Furniture.

I’ve had a great experience purchasing furniture there. Staff and management are super friendly and helpful.

Great experience

Mary Ann from Ashley in Emeryville was great. I really really enjoyed doing business with her. She was wonderful. I will be back. Great sell skill

Loai is really friendly and helpful, highly recommend!!

Jimmy is fantastic! I came in just looking around and told him what I was thinking about for my new living room. Jimmy helped me pick out a beautiful rug and coffee table. So nice and extremely easy to work with! Hope to work with him again soon for the rest of the living room!

Jimmy is so kind and nice

Louay store manager, helpful and find what u need. He will make sure to meet it expectation

Louay & Mary Ann best customer service and patient with customers.they will find what u need.recommend

A couple months ago we had a problem with a couch we bought. When we went to the store to make an exchange we were having trouble and Mary Ann helped us a lot. She stayed in contact and informed us of any changes and new information. She is very professional and makes sure to help customers. If you ever go to the store I would recommend getting help from Mary Ann.

Best experience Zula was great and helped us a lot.

Friendly and accommodating to all questions and needs as a prospective buyer

I had a very good experience at your store selecting a bed frame. The sales associate Jimmy that helped me was extremely attentive and patient in working with me. I felt he really took his time with helping me find exactly what I was looking for. Overall a very good experience and I’m very happy with my new bed!

I had a fantastic experience with the sales manager Loay . He was incredibly knowledgeable about the products and helped me find the perfect pieces for my home. His friendly demeanor and willingness to answer all my questions made the shopping process enjoyable. I'm extremely satisfied with my purchases, thanks to his excellent assistance.

I just want to say thanks to Jimmy for an awesome experience. It's not very often you go to a store and the employees are actually knowledgeable about the products these days. We didn't find what we needed but we left with a smile.

Thank you so much Jimmy Worrell, he was awesome and had a great smile.

We had a really great experience at this store. The staff was super helpful and polite. Would definitely go back/ recommend this store

Positive experience shopping there. Staff helped me find exactly what I needed and shipping and assembly was right on time.

I had an outstanding experience working with Loay Azzam! His exceptional service and expertise made my purchasing process smooth and enjoyable. He truly went above and beyond to understand my needs and find the perfect solution for me. Loay's professionalism, patience, and genuine care for his clients are truly commendable. I highly recommend him for anyone seeking top-notch sales assistance. Five stars all the way!

Mary Ann is the best in the store 🫶🏼

Mary Ann was very helpful with her suggestions. She was very nice and funny which made this process very enjoyable! We were able to purchase everything we needed for our new house. Thank you so much for your help Mary Ann!

The place is fantastic and well organized but the great thing is the staff that attends there, Zula took care of me. She was gentle and always attentive and professional. She gave me my time to choose what i was looking for, but always attentive when i had any questions. She is a love of people.

My experience in the Ashley Furniture Store was wonderful and comfortable. There is one of the employees, a woman named Ann, who is nice and smiling. She helped me and explained about the store and the furniture. I still frequent Ashley’s store until this moment. Thank you Ashley Furniture Store. Also, thank you for marrying Anne.

Went in for a mattress and Jimmy was very helpful with my purchase. Will shop here again for my sofa.

I have purchase every piece of furniture for my home from Ashley's. In addition, I have been blessed to get the same sales rep Mary Ann, who listen to what I wanted and was able to accommodate my vision in my head. I didnt purchase all of my furniture at one time. So, it matter to me that she remembered my name and things about my daughter

Maryann at the Emeryville location was excellent in helping me find just what I needed for my BNB. Love my new massage bed great investment and good experience! Thank you for going above and beyond!

The Ashley's in Emeryville. Is the best, I want to thank Maryann for all her wonderful help with helping picking a great mattress and sleeper me she is the very best. Thank you Maryann

We went to this store for few furnitures shopping for our new house and I am glad we picked Mary Ann Chiddadi as our sales agent. She recommended to us what are good and what aren’t. She helped us a lot picking or choosing best furnitures that fits our place. If there is 10 stars to rate, thats what I can give to her! What an excellent service we got that day❤️ Posting two furnitures we got here.

Jose Sanchez is a one of a kind salesman & gave a generous person I much appreciated my experience

I recently bought some furniture from your store and had a great experience. Our sales associate was Jimmy and not only was he attentive and knowledgeable, he helped me select the perfect couch. Not only is it comfortable but fits the living room perfectly.

Mark, Mary Ann and Joy patiently listened to our needs and helped us in choosing just the right mattress at this Emeryville location. Nice and lively bunch of folks!

Mary Ann and Mark were excellent in their customer service. They explained everything that we needed information on and even provided information that was not even aware of. We bought a mattress from there and both of them were extremely helpful and considerate. If you go to Ashley in Emeryville CA, I strongly recommend you see Mark or Mary Ann. You will not regret, I promise.

Jose Sanchez was very helpful! Made it quick and easy !

Just writing this review to give a shout out to the best sales person in the store. We went in not sure what exactly we were going to get and Jimmy was the absolute man. He was so helpful showing us the different options available and knew the answer to all of our questions. Also was a no pressure buying experience which was really nice, and we ended up getting an entire living room set. Thanks Jimmy and Ashley furniture!!

Zula is really helpful, she helps me to get my perfect dining table, and good discount, l recommend Ashley store to everyone, thanks Zula.

The store was nicely laid out and had a good selection. Our sales rep, Jimmy, was great and helped us find exactly what we were looking for and at the right price.

Beautiful furniture!!! Ask for Maryann Cheddadi at the Emeryville store.She is Amazing!!!!She gave us great customer service and made good recommendations for color schemes based on photos of our home. Thank you so much! 🫶

Service was great. Roberta was very helpful and efficient.

So far 5 star. I'll update if my delivery goes bad. I ordered a sleeper sofa and barstools. Sadly the sleeper can't be delivered for another month due to supply, but that's the same no matter where I looked for this couch. Had a hiccup with billing, but when I returned they fixed it immediately.

Amazing showroom, Exceptional, personalized and patient service from Louay and Zola. We enjoyed the time we spent with them shopping for furniture. Thank you.

We bought furniture for our new home at the Emeryville store. Maryann Cheddadi gave us great customer service and made good recommendations for color schemes based on photos of our new home. The furniture was delivered and assembled quickly and it really looks great in our now furnished home.

Great customer service. Zula was very nice and helpful. I will definitely come back

Trent was very helpful and patient, I definitely recommend the store, good customer service and friendly staff.

My experience in the store was very good, the people that work there, are very kind, patient, and always they gave us an options to chose, the store is clean an organized. We were in a small store, where no to much furniture but you still can see many options to choose.

Roberta was the employee who assisted me. Her professionalism, knowledge, and ability to give me the best deal for quality items made me decide to use Ashley’s furniture to furnish my whole house.

The lead sales person was a gem! Zero pressure, shared knowledge about what pieces he thought we would find most comfortable based on our initial experiences. Prices very reasonable. Delivery fee a bit high, but worth it. Looking forward to my new furniture arriving this week! Time from order to delivery could have been only a couple of days, except I had them wait a couple. Great place to buy after visiting many other showrooms of competitors.

Emerville store is great Zula is amazing the best costumer service

Trent was very helpful with me getting a recliner for my mother. Great service!!

great selection of sofas! Very personable and friendly service from Zula our Customer Representative. Recommend the store and Zula to anyone.

I had purchased a couch from them, which was delivered to my home by their third party delivery company. Unfortunately, the couch did not fit in my room. I was told that if that happens the people who delivered the furniture can put it back into their truck. When I asked the guys if they can return it, they immediately ran out of my apartment and refused to speak to me. After a week of nonstop calling finally another company picked up the couch. However, it has been a month of trying to call Ashley’s, be put on hold for almost up to an hour, and being told someone will call me back. I have still not got my refund for my couch. I refused to buy any furniture from Ashley’s after this. Still awaiting my refund of my couch which they have now but I haven’t gotten my money back despite of calling and waiting for someone to give me answers. I was last told it would take 7-10 business days, and it has been long overdue. Ashley’s, you are very unprofessional, poor customer service, and scammers

The store manager, Louie, was very helpful and worked with us. He was patient, showed us how the table we wanted expands and offered advice on styling our dining room with the color of our fooors. Highly recommend Ashley Furniture Emeryville.

I was so surprised to see how big and bright the the showroom was. I had a Great Salesperson by the name of Joy A.Davis. A classy lady that allowed me to shop and explore the areas. When I was ready, she was there to answer questions and give positive feedback. It was Win, Win Situation! I'm definitely coming back for more.

Awesome customer service!

Half tge show room is about their motorised reclining sofas. They have other stuff too. Good variety in middle range. Definitely worth a visit. Can get the same items much cheaper from a retailer.

Amazing customer service, and highly competitive prices! Will return every time I need to purchase more furniture.

Jimmy W. provide exceptional quality customer service when I shopping for a sofa sleeper couch. His knowledge and experience were very useful with making my selection.

Joy was a professional sales lady with class. She approached my wife and I with respect and attended to us with understanding of the furniture markets. We negotiated for some discount and she gave it to us after a discussion with her manager. We were convinced, we finally purchased the six dinning room chairs. Thank you Ashely Furniture and we shall come back again soon. Finally, BIG thanks to Joy for a job well done.

Roberta stopped talking to one client as she greeted me warmly. She pointed me in the right direction and contacted Marbie to come help me. She was friendly , efficient and helped b me carry mybchairs to the handicapped zone. A very positive experience.

Very helpful workers , Very happy with the time I spent there..

I never got my couch. They got to my apartment and they did not have the right couch.

The store is nice. The ladies at the front were much more helpful in holding doors open while I carried out purchased floor sample chairs. Jimmy could have acted more grateful of the sale no matter how small it was. I waited for a chair to be removed from a wall. I was finally told that it was off the wall and on the floor. I commented that it should have bring brought to the front where I was waiting for it. I went to the back of the store. Picked up the chair and carried it out. Not very good customer service.

Helpful staff and didn’t hover

We purchased a sectional, bed, and coffee table. 4/28/23 We confirmed the address and they still showed up at the wrong address. The delivery driver calls and says that i have cancelled the delivery instead of saying they are at the wrong address. Finally makes his way to our house and delivers a defective couch. We told him that we do not want to accept the delivery and he says he will make the report and someone will contact us from customer support. We called again and spoke to manager at the Emeryville store, he ensures us that a technician will come out to our house and sort it out. 5/4/23The technician come over and start talking about repairs. We had not even sat on the couch. The delivery driver set up that piece with the hole in it. He leaves and tells us to talk to the manager. 5/8/23 customer support rep calls and states that they are not responsible for any repairs nor replacement based on their POLICY because we did not report it within 72 hours. This is by the worst customer service ever! I will never shop here nor recommend anyone to waste their money. Beware!!! You will be promised many things but get busted furniture in return. They take no accountability or responsibility for their services. They just want your money.

Jimmy was quite knowledgeable & very helpful. It was our 1st time to visit an Ashley Store & we are pleased with our experience..

Their selection is good. Location is ideal for us. However, I highly dislike how aggressive their sales people are. I barely walk two feet into the store and they are IN MY FACE, and then when they show me options for what I look for, instead of giving us space to look and try, they just stand there. Im literallt being watched. I don’t need the car salesman style. It is off-putting. Give me my space. You should re-train your staff now to hound customers. It looks desperate and tacky.

Your sales Jacqueline was excellent and helpful , made my shopping experience very enjoyable .

Hey all, I wanted to write a quick review about my experience with Ashley Homestore in Emeryville. I want to say I'm so impressed with the quality of the service that my family received from Cory Cunningham and the front desk staff. We love Star!! So go see them both if you have any issues. Jamaica is also very helpful as well. Every question was answered as well as any concerns we had with our items for delivery. I'm so please about the way we were treated. Thank you guys for your support and help! We love our coaches and we will be back soon!100/100 Top Customer Service!!Hope S.

Mary Ann was very helpful and personally. It was a pleasure doing business with her assistance.

Nice place to buy furniture

Excellent service, I really recommend Ashley Store !!

First time purchasing furnitures from Ashley store located in Emeryville CA. Jimmy our sales rep, he gave great customer service and overall a big help. Our furnitures arrived today and they look and feel great. Will be purchasing again.

A couple months I made a purchase. The item I purchased was defective. I went to the store and was welcomed Mary Ann, a very kind person who helped us at all time and gave us continuous updates on our case which was solved. With out a doubt I would recommend her. She is very professional and patient at her job. Thank you Mary Aan.

Mark made the purchase very easy.

Ok

This store is horrible. I have a 5,000 limit on my Ahleys card. Ibwanted to buy furniture that was 389 and they told me I couldn't use my Ashley card that I have 4, 200 available on unless I spent 500. WTF. This store can shove it. Never again.

(Translated by Google) Very good service from my seller Francisco left me very pleased with my purchase of my new bedroom (Original) Muy buen servicio de mi vendedor Francisco me dejo muy complacido con mi compra de mi nueva recámara

Just purchased a dining set and living room Sectional today. I worked with Jimmy and the store manager Cory. Ms. Mary Ann greeted me as soon as I came in. She worked with me and informed me about the best financing options that would help fit my credit criteria. She's so welcoming and helpful. I found a beautiful set within my budget. Friendly staff, great promotions and multiple financing and leasing options. Very helpful, friendly, and patient staff, they're not pushy for a sale. Jamika Wilson, whom is the office supervisor had excellent customer service when assisting me with my final contract as well as my delivery information. It was a breeze working with all four team members from different departments. I highly recommend this location.

This specific store doesnt deserved even one star, they all messed up and even have the guts to blame the customers of their own mistakes and miscommunications from purchasing to delivery. What irrate me more is no one wants to take responsiblity and make some actions but instead the staffs makes you feel like either stupid or a theft in front of them. So far the worst customer service ever encountered

Fernando He was very kind and attentive to us, we were very happy with his service, although the other people who work there were not attentive☺️

Great people great service

Jimmy help us find exactly what we were looking for

I am very happy

Friendly professional joyful

Mark and Star are absolutely amazing! Best customer service, attentive, honest, and helpful! Reccomend going to this store for great deals and actually really great furniture (better than living spaces and the like). Theres one other salesman there that was not nice - jsut ended up wasting our time and trying to force me to buy other than what I had come for (super pushy). But overall mark and star were fantastic and I’d come back and ask for them again.

Mary Ann was amazing! So helpful with showing me dining tables and options from the website. I purchased a dining table set!!

Louvay was very helpful. We found a lamp we really liked, but the store only had 1. He called around and found its mate at another store. Great service

Everyone was accommodating. I worked with Mark and he was able to show me exactly what I was looking for as well as provide options! The store was really fun to look around!

The sales associate lied to me and placed my order to come in a box instead of assembled. He manipulated my order to add an extended warranty I didn't want. He also lied about the delivery time - told me one month and it took 6.Avoid at all costs.

the sales erson was really engaging

I like the hospitality and patience of the associate who helped us.

If I could I would leave 0 stars. We went in on a Sunday to buy a reclining loveseat. The salesperson was extremely eager to assist. We picked one, ordered, paid, was told it would take 2 days for delivery and that someone would have to be present at the delivery address all day. Took that Tuesday off of work. Wasted an entire pay day. When I went to check delivery time, I noticed they were planning on delivering a sofa, not the loveseat we ordered. Called the store immediately, in case it was a glitch or I read wrong. Turned out our salesman did indeed order a sofa, not a loveseat. And there was nothing to be done about it for delivery that day. But of course he was assisting another customer and was unable to speak with me at the moment. The lady I spoke with said she would fix it but we would have to wait 2 more days for delivery. I expressed to her that it was not possible to take another day off work. She said she would set it up for Saturday. So Saturday delivery was scheduled. Received a confirmation text on Wednesday. Confirmed yes. And that was that. No more communication. Today is Saturday, got the house ready for delivery, called to check what time the truck would be here and THERE IS NO SCHEDULED DELIVERY FOR MY ADDRESS. I began trying to contact anyone to find out what was going on, no answer at the store. Customer service said there was an original order set for delivery but was cancelled. No reorder. Are you serious ASHLEY??? After a couple of hours back and forth with customer service, then finally someone picks up the phone at the store, nothing.... They wouldn't connect me with a manager. Put me on hold for 20 minutes, and then I get "we apologize for the inconvenience"..... Told her to cancel the order and immediately refund the $2600 purchase. I don't know why it wasn't already refunded since it was cancelled on TUESDAY. Was told it would take 3-5 business days for my bank to receive the funds!???? Long story short, DO NOT BUY FROM ASHLEY HOME FURNITURE. I'm out a days pay from work AND a loveseat. Thanks Ashley, for nothing

I have a emergency with a lady out side the store and i ask them to please call 911 and they just closed the door and then i call them and ask them why would them help me and they just hung up the phone i could of died the night cause a woman treated me with a gun it was very sad the they would not help me at all.

Please don't buy from her no castmer service! and when you order the stuff no given to you your stuff !! When I ordered sofa and Other stuff I'm waiting 3 weeks please don't go there the worst place the worst worst place!!

The store manager Louay A. and salesman Jimmy W. we're dynamic!! Patient and attentive. Great prices and great selection!!

Be careful with their "warranty" was sold on the fact they said it covers 100% damage including pet damage. Jokes on me. It doesn't cover pet or any damage only general wear and tear. No biggie all I need to do is order replacement covers for my couch and they keep putting me on hold.

I've been looking for a specific type of couch for a while now. I wanted it to be 80"-90" wide, modern style, have a high but not too high seat height, and have firm but not too firm cushions. I didn't want to buy online because I wanted to be able to try all these features out. I went to West Elm and Ikea. West Elm's couches all felt low to the ground and expensive and they didn't seem to have many of the ones on their website available in store. Then I went to IKEA and liked some couches but read reviews online that the couches start to have issues within a year. Then I finally decided to go to Ashley, a furniture store I had never considered before because I thought it was for an older crowd. I was so pleasantly surprised by how many different types of sofas they had in-store to try out and how high quality yet within my budget and preferences they were, I also found good reviews of the sofa I liked online, and they also added a five year insurance to my purchase which made me feel more secure in my decision. I was able to buy a sofa right there and then and schedule a delivery that worked with my schedule. I'm looking forward to enjoying my new couch soon.

I had a very nice shopping experience at Ashley furniture store. The salesperson was genuinely a very nice person, attentive without being overbearing. His energy was grounded which made him approachable and very relatable. Very nice selection of couches, recliners, coffee tables, lamps etc. I found a beautiful leather couch and recliner, so comfortable and the leather is like butter. Thank you so much for a nice buying experience!

Very nice furniture. Very poor customer service. I spoke to someone 2 days ago and was told my delivery would be today 11/9. That's even the date I was given at the time I ordered. I haven't received a call yet to get a delivery time. When I tried to track my order online it can't even be found by phone number, or order number!! I tried to call no one answered so I did the online chat. The rep there tells me my stuff is arriving to the warehouse today and will be delivered in 2 days. I took off work to be home when it arrives. Why would they tell me it's coming one day and not notify me of any changes!? It's literally been 2 days since I was told that it would be delivered to my home today! From looking at the other reviews this type of stuff is common, and the owners obviously don't care. I only see the owner responding to the positive comments. Resolving problems is not their priority.

I was greeted upon entry by Mary Anne who asked us what we were looking for. She showed us one couch that fit our needs then let us look around. We did not feel pressured to buy anything so it was a comfortable shopping experience and we left with the couch we wanted that would be delivered to us.

We had a great experience shopping for a couch. Morena was our salesperson and she was fantastic! Not pushy at all, super helpful in picking one out and gave us a great deal.

Awesome selection of products and great deals

I bought it dining table with the four chair but when they deliver it to me one chair is missing to get missing chair they told me they’re gonna deliver it to me next day But still now I don’t received I can’t return because they don’t refund your money or you cannot return any item you buying from Ashley furniture I recommend everyone don’t buy from this store unless if you wanna throw it away your money trust me what they show you on story and what they ship it to you as a completely different it is not the same as you see in the store if you don’t believe me go ahead try it I learned from my mistake I never ever buy from this store again I’m going to report for collection center to receive my money because I don’t received all what I ordered I wish if I have a zero star this is a like a dealer company when you talk to them you cannot buy anything in the store they also don’t tell you about the refund or not refund please be careful when you buy from this store the only thing I’m writing this paragraph I need anyone to learn from my mistake by annoying this company you never ever got your money back or you cannot return if the item is missing don’t receive it if you receive it you never ever get the missing item

Store manager has never fixes the issue with the purchase my parents made. We've made several attempts. We've been in the store and I've sent several emails to store manager, Cory Cunningham. When we went into the store he told us that the correct bed would be delivered the following week. It never happened. He responded to a couple of emails But now it's been a few months and he won't respond. I WOULD NEVER GOBACK AND DEFINITELY NEVER RECOMMEND ANYONE TO SHOP THERE ITS RIDICULOUS!! THEY TOOK ADVANTAGE OF MY NON ENGLIGH SPEAKING PARENTS. I'm still trying to fix this for my parents.

Ok

Decent selection Very clean but from the minute I walked in the salesman was up my a$$ when I asked just to be able to walk around he said no problem I’ll just follow from a distance was very annoying end up walking out after about 15 minutes of a shadow

Roommate ordered a few furniture pieces, including a sleeper couch. It’s been a few months and still no furniture. Called multiple times and get the same sorry response. Very unhappy with this situation. Not willing to wait a few more months for furniture.

ridiculous. never, ever, answer the phone. customer service is useless and keep transferring and hanging up on you.

I took my sister to the Emeryville store four weeks ago and she ordered a complete living set, which was due to be delivered August 17. After calling the store for about a week she finally talked to someone and was told that the delivery has been delayed until September 1. After reading the reviews from other customers Ashley is notorious for months of having delays. Recommending that my sister cancel her order asap.

Sales rep was not friendly. Barley spoke to me. Told me I would get a 10% discount then when I made the purchase she wouldn't honor it. I'm surprised at the lack of customer service when I could have bought on line and she wouldn't have gotten a commission.

Super cute furniture!!! Ask for Roy. He’s awesome!!! He showed me all the couches that he thought would look good in my new place and I love his style. I’m getting a couch that feels like sitting on a teddy bear. It’s that comfortable. And the pattern is cool. Not a typical boring one. They have cute coffee tables and dining room sets too. The prices, especially during the month of July, are super affordable. Plus they have a 0% interest card for either 24 or 60 months depending on how much you spend. Super happy I found this place on Google!!

Horrible customer service. Always send defective furniture and then refuse to help or pick up phone.

If I could give 0 stars, I would. The store managers here are horrible, after you pay for the furniture they start treating you like trash. We were lied to about the delivery of our bed - we ordered end of May and they told us it would be delivered mid June. We called in June to confirm, then they told us due to supply chain issues they will now deliver END of July. its been over 2.5 months, no bed, no calls from them, not even a single apology. When we ask for a discount, the store manager forwarded us to a lady who barely spoke english and the communication was brutal. Oh and the discount was $70 for a $1400 purchase order. Horrible customer service, avoid ashleys at all cost and especially the emeryville one.

Unfortunately had a bad experience with ordering furniture from this location. Dresser delivered damaged, took 9 months to get the issue resolved which included me keeping the damaged item due to issues 5 times that included fake delivery, and trying to deliver a damaged replacement dresser that I denied. After weeks of trying to get the issue resolved with customer service and going to the store I finally received an appeasement (payment) to keep the damaged item.

5 stars for the delivery and quality of products. Far better quality than IKEA's cheap materials. 3 stars for the sales associates who...I mean they sell furniture for a living. Yes, they are on you. Still, check the store out. I needed a bedding frame and dresser. I'm satisfied with my experience. The pricing is odd. Seems like they raise prices and then offer you 20% off in store. Once again, I had a definite need. I'm good for 6-8 years. I will consider returning for sofas. My overall experience is about a 3.5. Bs pricing and the sales reps bring it down. I received my items on the delivery date given. I went with 4 stars since my items are in perfect conditions and my dresser is nice. I posted it. White & black. Well worth your time

Terrible customer service. Called the store for help on a chair we wanted to buy and had looked at the prior week. Apparently I asked too many questions about the difference between buying online and buying in the store, because they hung up on me after being pretty rude initially. Found a better chair online from article.com and won't be shopping here ever. If I do, it would be online only. Don't waste time buying in the store.

(Translated by Google) Lots of pretty furniture (Original) 예쁜가구들 많음

The worst experience so far. A mess

Roy was very curteous, gave us the space to browse without adding preasure, we took our time, decided on a dining room table and were given a very promp date. I had an issue and reached out to Roy who checked on it and got back to me quick.

Great store to shop and beautiful living room set and kitchen and bedroom setting and mattress and top and bottom box setting and beautiful rugs every part of your home or apartment setting and very well train sales employees and greet you to what u have in mind of what you are looking for and how your payment arrangement can be set up and your delivery set up

The very friendly staff and large array of choices make this a great place to come to find home decor.

Worst customer service I’ve ever experienced. The staff doesn’t have the answers to any questions - they have to keep relying on the manager who is only one person. When they say they’ll call you they never do and when I call they keep putting me on hold and disconnecting my call without ever speaking to me.

Roy was very knowledgeable and personable. Will def work with him again when we look for a dining room table.

Im £ook looking for some furniture because I needed to every diet and some stuff I need for the kitchen dinners and every time I need to get over there and go over there and look for some stuff I want to know somebody could call me my phone number is 14152 for 3851 in my neck

We are verry verry disappointed to our order twice happen before we buy our bed same issues about dilivering then we order again its happen again so we decided to cancel our order

Beautiful furniture with friendly knowledgeable staff

VERY GOOD

Mary Ann was SUPERB! I will only buy furniture from Mary Ann from now on. She is knowledgeable, friendly, efficient, and just a super positive person to work with.

Edit: forgot to say - never buy something here full price. They always have so many deals going on. We've been here a few times and it's been great. They've got a huge selection of indoor furniture (outdoor, not so much). We've now bought 2 couches from this place and have been really pleased with the experience. Lonnie helped us - he's a superstar salesman. He was great about showing us around the showroom, really listened to what we wanted, and overall was so helpful. Note: most items aren't available same day. You have to pick out what you want, order from the store, and wait for it to be delivered (anywhere from 1-8 weeks, depending on availability).

(Translated by Google) Yes of (Original) Yes de

Bought bedroom furniture and mattres. Francisco was a great sales person to work with.

Giving a HUGE review for Joanne!!! She’s one of the newest sales associates at Ashley Furniture and I want to start by saying Thank you! From the moment we walked into the door she greeted us and did absolutely everything to help us find the best furniture and deal for us. Thanks to her we found exactly what we were looking for right at our price range. I was also a bit hesitant to order furniture from them since I did see some bad reviews and I know due to the pandemic it really is something out of their hands. People don’t realize that many companies are extremely short staff due to the pandemic and many shipments are delayed because of it. Being the open minded person that I am I decided to give them a chance and they gave me an estimate of when my furniture will get here. Not only did it come in earlier than expected but there was communication which was very important for me. The delivery drivers also were very kind and patient with setting up the furniture and I can’t be anymore proud of choosing Ashley furniture. Thank you Joanne and Cory for your amazing service!

MARY ANN greeted us . I love her energy, smile , confidence. Louie was very helpful. You made my Husband, Wayne, very happy with this purchase. Oh, I am ecstatic!! I got new furniture!! Thank you guys! I will send friends and family to you

We originally ordered a 6 piece sectional from Ashley in 2017 and purchased a 5 year warranty. The couch recliner broke, and the part was discontinued. After 6 months of frustration with the Warranty Company we thought hope was lost. Luckily Corey C, Sales Manager from the Emeryville store took the initiative to make this right. He was able to get us a replacement couch at no cost, and ultimately took responsibility to ensure the warranty we paid for provider a working replacement. Corey is a true professional in a time when many were pointing fingers. Thanks for your customer service and help Corey.

Lonnie N. provided excellent customer service. With me being new to the area, he patiently took the time to explain things to me in detail. Overall he was professional and very accommodating. Thank you Lonnie, and keep up the excellent work.

Horrible service and communication, I spent over 10k on furniture they kept pushing out the date, and delayed my refund as well....we slept on the floor for almost 2 months the manager Jimika customer service is horrible

Good quality, stylish furniture with a great selection. Especially notable was the customer service -- they expertly give you just the right amount of attention without hovering. Lonny was very helpful, knowledgable and great to transact with.

I had no idea how much I would enjoy my time at Ashley furniture. I walked through the door with minimal expectations. The staff took a no pressure approach that made me feel very comfortable. As I took my time viewing all of the wonderful options, the members of the staff were always near by to answer questions and offer assistance. A special shout-out to Mr. Sanchez, he was very friendly and professional. He made my purchase a great experience.

The sales rep and manager took their time to answer our questions and worked with us to find exactly what we wanted.

They didn't seem terribly interested in our need-for-a-sofa business and had nothing in stock that could be delivered in less than 6 weeks except one brown leather monstrosity so, no thank you.

I had cancelled an order back in October because the product that was delivered was the wrong product submitted by the sales team team at this location. Mistakes happen, so I completely understood and the delivery company was able to open a case for me for a refund and an agent from Ashley called me right away to help get the right product and said they would call me back in three days. Unfortunately from there, I never received any follow up three days later. so 7 days later called again to confirm that I would be getting a refund. Was then told that was submitted and would talk 14 days to receive the refund. I have yet to receive any refund from them and have tried to call multiple times. Overall my experience ordering furniture online was 100% better. Highly recommend looking in store if you want to see furniture in person, but purchasing online for fast delivery and service

Horrible store and staff. They delivered the couch to the wrong address and blamed it on us. There place has a bunch of liars, they will do anything to not take the blame. Honestly they are a bunch of A-holes, especially black lady there and the supervisor, terrible people and liars.

We received excellent service from Mary Ann Cheddadi (salesperson) and Cory (the store manager). Very satisfied with the quality and pricing of the reclining sofa package and dining room set that we purchased. Just one recommendation for the store: have some extra masks available for customers who need them.

Giving my best reviews to Mary Ann and Marie, as well as their very helpful staff, for assisting us on getting our first furnitures for our new home. It's been hard for all of us during this times of the pandemic but they've all still managed to help us the best they can on providing us the best service. Looking forward to coming back again someday soon, and I would recommend others to them as well if you ever need good costumer service.

Customer Service Representative Devon greeted my daughters and I with her pleasant professional presence . Very knowledgeable yet not pushy. Listened carefully and made our shopping a fun experience.

GREAT EXPERIENCE WITH AMBER. I had just moved to SF and had no furniture. I tried about 3 different stores and there was nothing in stock and couldn't seem to get any help. I walked into Ashley HomeStore and Amber greeted us right away to ask what we were looking for. Then it was right to work! She went through every. single. piece. in that store to help us find the right one. One of the best shopping outcomes/experiences I've ever had.

This store is unorganized we ordered our furniture s at the beginning of October and we’re still waiting for parts. When we went to Figure out why we found out they had canceled pieces from our order without our knowledge. Very unorganized go Anywherebut here.

good furniture

So I got helped from Ángel’ super sweet and helpful also very patient. I was looking for couches and dining table .so he was helpful all the time so I end up getting a living room set and a dining table. Bid purchase by the way . When I was going to pay The lady that works I guess for pay method wasssss suuuuper rude bad attitude like she was so rude to Ángel I did not like her attitude at all she told him don’t get other clients that do cash I did with cash I told them a day ahead I was paying with cash they said is fine . she was probably mad she had to count the money She did not say thank you like she was the owner if she was the owner she should’ve act like that She was yelling for some Cody So load yes Iam upset with her attitude so rude no patients at all ! They should have another person that likes her job and better attitude Thank you Ángel!

Free customer service service was so good I picked up a whole bedroom set beautiful furniture inside

Your associate, Lonnie provided excellent customer service!

Fantastic experience once again. Rahwa met us at the door with a warm smile and friendly greeting. We knew exactly what we wanted to buy today, we told Rahwa, and she led us right to what we wanted. She was wonderful! She showed us several dining room sets and while she showed us several styles, we did not feel pressured at all. Rahwa was patient and warm, she was an expert at her inventory, and very quickly helped us find exactly what we wanted. We will use Ashley for all of our furniture needs!

Went to the store to check some drawers. Everything was on sale for 55%. Basically, they increased prices so much that after the discount, it is still more expensive compared to online purchase. Complete BS.

I went in once before and got this guy that hovered and was push and didn’t know any answers to the questions I had. This time I got a really nice lady who looked up the answers to my questions and was super helpful and not pushy. I’m so glad I got her the second time or I would have gone somewhere else completely. There were 4 staff members standing around when I got there(one being the annoying guy) and she was the only one to greet me. I’m glad she got the commission from me. It’s only 4 stars because the annoying guy the first time and the fact that on the second time only the woman helping me greeted me. She wasn’t even in the front. She was probably 1/3 inside the store and still greeted me and was helpful. As someone who used to work customer service, I’m really disappointed in the other staff.

Your experience will vary depending on which employee helps you. Some are great and some are not so great. The furniture seems good but the customization leaves a bit to be desired in terms of color and fabric. If the piece of furniture you want is in stock, they can deliver it scary fast which is great but if not then it might take a while due to shipping delays (late 2021 when posting). My advice is to take it with a grain of salt, you might find what you're looking for, maybe not.

The rep who I dealt with was not familiar with your product delivery. I gave him ample opportunities to upsale me becuase I wanted to purchase my entire living room set. He was incorrect about who would be delivering it and he was incorrect about pieces being delivered. I will be filing a complaint with corporate and BBB.

Good service, great sale!

We bought a new living room chair, and it was a good experience. Friendly salesperson, great price (we caught a sale) and picked it up at their warehouse. Very pleased.

First let me start off by thanking Lonnie at the Emeryville Location CA. I told him what I was going through with other furniture stores, I won't mention names, but please be aware. Lonnie took the time to talk with me and asked exactly what I was looking for including my price range. To my surprise I found my perfect sectional, color and all. The price was less then what I was expecting which gave me room to purchase an area rug and other items. So please, take the time and check out Ashley HomeStore and be a very happy customer like me. Oh, I don't want to forget the Manager he was exceptionally great as well along with staff. Keep up the great prices and professionalism! Ginger~

Lovely showroom. Courteous staff.

Huge selection good customer service and prices are right

Purchase a bed from them, not a satisfied customer at all. Delivery was expected on 9/23 4-6 window. Received a vm at 6:20 stating my delivery was rescheduled to tomorrow due to state regulations of drivers not not exceeding 12 hours of driving, and I would receive a call in the morning with a new delivery window time. I called back and spoke to Vernoica and asked why I was not called at least 2 hours ago. For I made arrangements for someone to be available to allow entry. She did not have an answer for me. So the next day I waited until Noon. No call so I called the store and spoke with Nicole told her the situation, she informed me that someone would give me a call. I still received no call back, but received a call from Emmanuel stating he was from Ashley and he was abut 10 minutes out to deliver the bed. 2 delivery guys showed up around 3:45 or so, they set up the bed and took pictures. I inspected their work and took my own pictures. The box spring does not sit securely on the frame, so I questioned it. One of the guys (Emmanuel) said I will have one of our techs come out and evaluate it. I said ok thank you and they left. After two days of hearing from no one I called Emmanuel and inquired. He said I will call you back once I speak with a tech. I did receive a call back from him apologizing that he was told I would have to contact customer service to request a tech to come out and inspect the bed. Welllllllllllll, I called customer service on 9/28 was on hold 38 minutes and was disconnected before a operator even came on the line. Tried back again the morning of 9/29. A operator came on the line whose name I failed to get, I explained why I was calling, she placed me on hold and after 14 minutes of holding, I was disconnected again. Called back and after waiting for 15 minutes in the que I hung up. I decided I would call the store and speak with Kimberly the sales agent I paid my money too. She was not in that day so I called back a few days later. In the meantime I slept in the bed and did not feel safe or comfortable cause I heard a crack and it moves too. I finally spoke with Kimberly a few days later at the store and explained my entire story. I told her at this point I would like a full refund and Ashley can come pick it up at their leisure. She said I am sorry to hear that and transferred me to Jeffrey. I explained the whole story to him, He said I am a manager and gave me his cell number, told me if I didn't receive a call from someone addressing this matter by Noon tomorrow to give him a call. I had to make that call, because I heard from no one. On October 12 I called Jeff back, he said he needs to speak with a tech and get back to me no later than Noon tomorrow. Today is 10/15 and I have texted, and called Jeff and I still have not heard back from him. I will be making a trip to the store in person today for my refund. Customer Service is a thing of the past folks. SMH

Spent some time selecting couches and dining room furniture yesterday and was quite pleased by the experience. We had spent hours looking on Sunday, but didn't buy then, but returned on-a-mission Monday with our room specs and a tape measure. Francisco greeted us yesterday and was refreshingly hands-off until we needed him, at which point he answered all our questions. When the time came to purchase, he also remained flexible to meet our needs and was able to extend us significant discounts so we could get what we selected along with the protection plan. Can't wait for our furniture to be delivered!

We just moved to Oakland and we needed new living room furniture. We decide to see what was available at this location, we found a nice couch & love seat on sale. Fany, our sales person was wonderful, she was very welcoming and patient, she helped us find the furniture we were looking for. I totally recommend store, and Fany of course!

Incompetent bunch of people. The entire Ashley Homestore enterprise is incompetent, dishonest, impatient, and disrespectful. I have a recliner that does not have any arm rests for over a month now. Funny enough, the buttons for controlling the recliner is built on the arm rest. No one from Ashely knows why the recliner seats don't come with arm rests. The warehouse tells me one story and the sales person tells me another. What's even worse, the delivery guys had the audacity to bring us wrong items and lie to our faces saying that they are the correct items. Don't buy from Ashely Homestore. Their customer service will let you down over and over again. Delivery guys also broke our house and Ashley has yet to reimburse us, it's been 2 months. DO NOT BUY FROM ASHLEY. The most incompetent and irresponsible enterprise ever.

Efrain was genuinely interested in meeting my needs. He was considerate, resourceful, and polite. I was his first sale and I am honored!

The online experience including calling in to several numbers was tragic, but Deziree in the Emeryville store made everything right. She was fantastic -- friendly, helpful, knowledgeable, speedy and efficient. I will likely shop for designs online, but whenever I make another purchase from Ashley Furniture, it will most definitely be at their HomeStore.

An update to this review. I was finally able to return the item but 3 weeks later and i still have not received my refund... so on top of the poor customer service i had to put in a dispute to my credit card company and still have yet to receive anything ..

I WOULD HAVE GIVEN THEM A 1 STAR FOR THE CUSTOMER SERVICE I RECEIVED FROM TRENT ON 09/17/21. BUT AFTER SPEAKING TO THE STORE MANAGER THAT SAME DAY I DECIDED TO GIVE THEM ANOTHER CHANCE! AND IM GLAD I DID BECAUSE THE CUSTOMER SERVICE THAT I RECEIVED FROM ANGEL WAS THE BEST! THANK YOU ANGEL FOR MAKING A BAD EXPERIENCE SEEM LIKE IT NEVER HAPPENED. ASHLEY FURNITURE STORE IS LUCKY TO HAVE YOU!!

I bought furniture in May and the final pieces arrived yesterday. I had to call consistently for periodic updates. (There were other issues with my order but I will not go into detail.) While the salesperson was very nice, the delivery operations need work. The delivery men were 2 hours late.. I called and spoke to a manager, who just gave excuses. When I told him that I took off work for the delivery, he blamed me, stating that I should have scheduled a delivery on a day when I was off. No apologies. No credit. Just excuses. I will not be shopping there any more!

Terrible customer service. My mom purchased furniture at this store and she did not receive some of the orders. She wanted a refund of those items. They refunded her partially but not the full amount. We went to the store FIVE times and they said they opened a case for the remaining refund and will call us when it is processed. We paid for the furniture on 8/12/2021 and it's already been a month and we never heard anything back from them. Everytime we called them they said they would call us back, but they never did. What they did was unacceptable and do not ever buy things from them if you don't want to experience the same thing.

Manager doesn't care about the customers or the staff he is rude and stuck up. More concerned with appearance then actual service. If you want a change at this location get new management.

Kimberly was a joy to work with...she was professional, courteous and if she didn't know the answer to a question, she asked.

Ordered a bedroom set on July 23rd and they still can't give me a delivery date going to different store other than Concord hope they have something ,otherwise going to cancel my order, shouldn't take 4 months to get a order that is waiting on 1 piece. Ashley has gone down hill selling products that they don't have stock for but they take the taxes out the day you make your purchase.

The person that helped me was wonderful, & very patient

Horrible customer service. I purchased a couch back in may and it was supposed to be delivered after July 4th and never even heard back from them. I called and called and no answer until I went in person just to find out that my couch was discontinued and never told me about it. I waited for more than 3 months for nothing I even made two payments for a couch I never got.. worst experience ever NEVER buying at this store again and do not recommend it 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Truly a stressful shopping experience. I hope Ashley will pay their employees better so they can give customers some breathing room rather than stalking us in the store in order to get their commission. After two visits, we didn't even make it far enough to consider buying anything from here because we felt way too pressured and stressed, but the reviews from actual customers don't look good either so we probably dodged a bullet. I will say Ashley has a huge selection that can help you visualize different styles and sizes, although I didn't find the furniture to be quality. Consider only checking here during sales because their prices are inflated a bunch so they can slash them during holidays and special events. COVID-wise, a salesperson was clearly very sick (e.g., sweating, sniffling), but still working, which freaked me out given we are in a pandemic. Also saw about 8 customers wandering the store without masks even though it's mandatory indoors for all adults right now. I'd like to shop somewhere that values safety as much as their business.

The staff was really nice. And honestly this is a post mainly for the company itself and it's crappy products. I guess this is what happens when you need to buy low cost furniture. Bought a dining set that looked awesome! I mean the set itself was about $3000. In my middle class world that was kinda a lot of $$$$ for a dining set I barely use. Anyway, every time I do use the dining chairs I am stabbed by a nail of some sort! Again, I barely use these chairs so I am not sure how this is happening. I have owned the set for less than a year and we'll I don't want to end up in the hospital getting a tetanus shot because a nail pierced through my skin or worse have this happen to a guest. So I called the store for some assistance and we'll guess what??? No one was available to answer despite calling well before closing time. It seems impossible to get a hold of someone. Anyway, I am still working through this issue. Will post an update. If you can avoid buying from this place, I would. Will never buy from this store and instead will only buy when I have the $$$$ for better quality products.

I've been looking for a year for a new couch finally decided on a Sectional.looking on websites gives you an idea.so having Two stores in mind Ashley's was the first I went into.mind you these days it's hard mask and all.walking in was my first impression everyone in the store was overly accommodating And very friendly Without being Pushy .I went back to the first person that said Hello to me when I walked in Told Her ( Fanny ) what I was looking for and with in 10 minutes she showed me, what was the Sectional that I bought . It's on its way. The only complaint I have is the Extra Charges You should offer Free Delivery Paying all that money For something and then getting hit with another couple hundred dollars. The 5 year protection plan I feel was worth it.and paid for it. But the Delivery, Ashley, come up with another Plan. Or credit the couple hundred dollars. I mean come on ... George T ORourke Jr

They gave me a horrible bed

Incompetent. Ordered $1000+ in furniture on 7/29/2021. Due to major league delivery issues, we cancelled the order on 8/7; cancellation was eventually in Ashley's system on 8/11; they say it takes 7-14 days to process a refund. It is now day 16 and no refund. Extremely disappointing....no wonder Consumer Reports rated Ashley in the bottom quartile of furniture retailers earlier this year. Forewarned is forearmed.

Don't purchase online. The website is horrible and very unprofessional. I originally submitted an order, but it never registered on the website. Note that the page reloaded and led me to the "confirmation" page. I received no confirmation email and it never showed up on my account orders. I submitted another order a few days later. This took a few days to get a email confirmation and for the order to show up on my account. Afterwards, the order was not shipped/handled on the "estimated" delivery date. Fast forward two weeks past the estimated date. No updates on anything and I called a few times and while their customer service were nice, they really didn't know anything either. Thus, I submitted a request to cancel the order (they literally use google forms). A week later, I received an email that the order was processed and was going to ship out soon. It shouldn't take a week to cancel an order. Through the whole process, I received delay after delay for everything, 24 hour confirmations that never came etc etc etc. As of now, I'm not too sure if I'll get EITHER my furniture OR my refund. Overall, very disappointed. I would recommend not ordering online and saving yourself the headache.

If I could I would have rated it a -1 star. Went in for what I thought would be a quick purchase. All we wanted was a bed frame. We had 3 failed delivery attempts and by the 4th time we just decided to cancel. First time the frame was broken, second time it took 2 additional weeks to get another delivery date and again it was broken so it never made it to us. Third time was another additional week and a half for it to get delivered and when it got here it was incomplete so it didn’t make it out the delivery truck. Aside from the frustration of not receiving what we paid for on time my partner and I missed work the three days we expected the bed to be delivered. Tried calling them for updates and never made it past the automated message. We ended up going to the store 3 times to check on the order and to request a sooner delivery date. After the 3rd time we were fed up and went to request a refund. It has now been 3 weeks since we requested the refund and have yet to receive our money back. Jeff- I have no comment but thank you for your amazing customer service *inserts fake sarcastic smile* To be clear the sales representative, Jose, that helped us was great we have nothing negative to say about him or the female customer service manager.

The person that helped me had great customer service skills, she was wonderful

Listen, DON'T DO IT! They will have you ready to act real ignorant. Your furniture isn't going to come, or something is going to go wrong, you'll end up wanting your money back because or it, and believe me it's not going to happen the way it should or the way it does with any normal business. I was supposed to receive a call by the end of Saturday, "If not by end of Saturday for sure for sure by sunday" I didn't hold my breath because they been lying for the last two weeks.

HORRIBLE! They sat there with me for a hour and had the WRONG # on my account! They they tried to deliver it and obviously since the number they put on the paperwork was wrong I didn’t get my bed….. STILL WAITING … Jose Sanchez thanks for nothing at the emeryville store

I came to this store and asked them to only sell me a couch that is in stock. What do they do? Sell me one not in stock. Then the day of my delivery my order never came, I realized the store has no phone number, corporate could not reach them for anything. I continued to call when my order never arrived after I confirmed it. I ended up going to the actual store in order to speak with them since they do not have an active phone number. My order was then pushed back 5 weeks. The store is supposed to notify you of these changes and failed to, it was overall a very upsetting experience with terrible customer service. Do not buy anything here if it’s on sale, you’ll pay the price in stress

Canceled an order the same day and I have not received a refund, despite calling to cancel my order three times. It's been a month now and they're intent on keeping my money. DO NOT SHOP HERE.

Ashley Furniture lacks the ability to resolve issues in a timely effective manner and instead give people the run around. I would not buy again from this company! Please read reviews, this is my second large purchase. My first purchase was made at the Ashley Store in Concord and I had no problem but this has completely changed my perception and respect for the company. Please go online and read the other reviews and you will see for yourself how irresponsible this company is. I placed an order for entire bedroom set for my daughter in May, I'm not quite sure of the exact date as it has been so long. Not all items have been delivered. We were specifically told the mattress we would receive was a memory foam mattress in the price range of $500-$600. Instead I received a box spring mattress which is comparable to a flea market mattress. The quality of this mattress is so poor that my daughter is instead using her smaller mattress until we receive the mattress we paid for. I have made multiple attempts to contact someone to remedy this but have had no luck getting anyone to assist me. I called the store only to be placed on hold, I called the customer service number only to be told that I need to go into the store since they're not responding via phone. I've emailed Jamika Wilson on numerous occasions and have yet to receive a response. If I go to the store this means I have to deliver the cheap flea market mattress back myself, which defeats the purpose of having white glove delivery... delivery was important for me so that I would not have to deal with this! The delivery was scheduled for July and we are now in August.

Large store with lots of options. Sales staff is there to help you if you need it, but allow you to browse without being on top of you the entire time. Found a sofa I loved and the best part is that it will be delivered in a week.

This Ashley furniture store is ok, I’ve been on one occasion and most of the staff was nice there was just one lady who was really rude. The second time I went I Was in the store for 15 minutes and no one offered me any help finally I approach someone and had a really helpful sales person her name was Star and she was awesome.

Kimberly was great and went out of her way to help provide information and quality customer service

Avoid, avoid, avoid! Everything about this store is horrible. We put an order for a living room set in January, it got delayed-delayed-delayed until finally delivery occurred in July. But the delivery folks were rude and uncooperative - the main sofa did not fit through the door and they were not willing to really try hard anyway. It's been 3-weeks since this happened but we haven't been able to get in touch with the store to get a refund. They just don't pick up phone calls and even their corporate office has tried emailing and calling them, yet no responses. We have no idea what to do to get our money back. This is just blatant daytime robbery at this point. Dont even get me started on the horrible excuse of "professional" service and behavior in store. No one wears their masks over their nose, even after being asked to by multiple customers. And all the sales associates just hang around like they are at a summer BBQ, not really interested in doing any work. It took over 45-min for our sales associate to PUT our order through. Like, are you kidding me? The manager is horrible - we saw him being extremely rude to his staff and another customer. I rue the day we decided to walk into this store. And it looks like we'll need to go back in the store and create a fuss just to get our owed refund. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER STORE!!! This one sucks.

Awsome!

I purchase two lamps one came with broken socket. The male working there tried to give me the floor lamp model. Which I was not taking. As the weight was very different from the one I received by mail. And the tone and texture was slightly different. We after I said this to him he stopped being nice and got the job done to send a new one out, but with an attitude. The lamp finally arrived for the second time well the circle decore part attached to the base is not straight at all. Looks bad. I continue to call they don't answer as I live an hour away. I called the main call center , they have tried calling them multiple times and no answer. They were also emailed by them still now answer. This store has a horrible customer service. IF YOU WANT A STORE THAT WILL NEVER ANSWER THE PHONE TO THEIR CUSTOMERS THIS IS THE ONE!

Shout out to Deziree, she was very nice. Even though it was almost time to close, she took time to show us around and even helped us measure couches to ensure we buy a proper sectional...we still need more stuff for our new house, definitely will come back to her.

Deziree was great! Super helpful and attentive. I cant wait to get my new table on Thursday.

My salesman greeted me at the front entrance. He was warm friendly and courteous. He jumped right at the opportunity to show me new arrivals to the store. Since I had made my selection on line, he expeditiously rang up my order. At the conclusion of the sale, he walked me through the delivery and set up plans. He also called in a manage to get approval for additional discounts. He was a pleasant person to work with and was full of knowledge and recommendations for merchandise in future purchases. It was a pleasure to do business with Ashley and I will always appreciate my shopping experience thanks to Roy Alexander @ Emeryville location.

We went to Ashley's furniture not even 2 weeks ago! 7/11 to be exact! And we ordered our new couch and dresser! We worked with Fernando and he was excellent! He's new on the job only been there about 2 months but honestly you would never really know that because he's so knowledgeable! He was very patient with my husband and I as we went from dresser to dresser and couch to couch! He even showed us some mattresses and let us lay there until our heart was content! Just an all around great guy! There is nothing worst that furniture shopping and feeling rushed! We found our items and decided to wait on the mattress for now only because Ashley's doesn't have a trial period on mattresses... well any of their furniture honestly! It's a you get what you get type situation- NO RETURNS once you sign for it so you definitely want to be 100% sure when you make the purchase that it's exactly what you want. For us we couldn't decide on a mattress after only laying there for 10 minutes on different ones and we would hate to spend $1,000 on something you can't even return! That would be terrible! All in all great experience and if we need stuff in the future we will be back! Thank you Fernando for such a great experience furniture shopping for our new home!

We ordered furniture from Ashley that included delivery and set up. The guy dropped the furniture at our doorstep without taking it to the supposed room without setting it up. You lost a loyal customer Ashley. I know this does not matter to a furniture store but we are not coming back again.

The guys delivering my furniture were awesome and very friendly and professional. However, Ashley pushed my delivery to another day three hours before the delivery window began, so totally messed up that days schedule. The next day, which I had plans that were affected, my furniture was delivered 2 hours later than my window.

Nightmare experience with customer service. We ordered a large sofa set. They sent the wrong ottoman. Then to just get the correct one, it took endless calls, being put on hold. Then after weeks of this, they delivered the ottoman we chose, but still charged us for the larger, more expensive, one. Issue is still unresolved. Avoid Ashley Homestore! If there are any issues with your product there is nobody there to help.

Fernando could not have been more helpful or amazing. Advice but no pressure. We had to come back the following day to make our final decision and he was totally cool about it. He even gave me his direct number in case there are any issues with delivery. The store has a really great selection and very good pricing. The availability was also much better than nearby stores. I went my parents and they are so happy with the experience too. One negative. Store could by more wheelchair accessible in terms of a path of travel.

I had an absolutely HORRIBLE experience at this store and i would never suggest anyone purchase from here. We came in about a week and a half ago to purchase a sectional sleeper that we needed before our wedding since we have a large amount of family coming to visit. Starkeisha was our sales person. She was very kind and professional and showed us a couch she said she could have delivered to us in less than a week that had everything we wanted, a sectional chaise and sleeper all for around $1690. Fast forward to delivery and the only piece of the couch that came was the sleeper portion and it was LAF instead of RAF. I called customer service to see when the chaise and other portions were coming to find out they were NOT EVEN ORDERED. We were told by customer service to go into the store to be able to complete a return. When we went into the store we were helped by someone sitting at the desk who decided it was more important to take a phone call instead of helping the customer actually in front of him which is a huge customer service no no. He then informed us he wouldn't be able to order us a chaise or a different couch didn't even offer us any options? like he was looking at the same paper we were looking at and telling us what we were telling him. he seemed very unenthusiastic to help us at ALL. then we were told we wouldn't even be in the process to refund them unless someone came to pick it up and that *MIGHT* be in 7 days. We're getting married in 10 and don't have the time to be sorting things out with delivery services. The customer service is 0/10 and i feel like we got scammed completely ... $1600 for just a piece of a sectional and we'll have to make payments on it before it's even processed for a return. Then when someone else i assume was the manager, a younger woman, asked who did the sale and the man responds "the same person as always". so if you know someone is making sales incorrectly to swindle people then why do they work there still?

The salesperson was so wonderful. Friendly, inexperienced, but enthusiastic and willing to go find answers. The manager was so on edge. Not with me personally, but to other customers and to his own staff. Love this place, but I don't care for the service.

TERRIBLE CUSTOMER SERVICE, i liked a product and was told a firm price then the manager came and the price was increased even more! Dont shop here the sales people/ managers will sell you thier products for twice the price compared to what's on ashley.com

The service was good when they were trying to make a sale. Then I was told my sofa and love seat set would be delivered 2 months out, fine. We waited. We got rid of our sectional the morning of delivery. When they came, only my love seat was delivered. The driver wasn't sure why my sofa wasn't he said they would call or email me soon. I got no info. We called 2days later were told to expect an email within 24hours. After a week and no word, I finally called again and was told my sofa wouldn't be until 3more months. No apology, no notification. I had to chase people down to get info. I paid for my set with debit card and I wanted my money back. Told them I need my money back asap as I have a family of 5 and a newborn And we have nowhere to sit. 4 days later still no money back. There service is trash

So I bought some furniture in September 2019 the sales rep sold me with the GBS protection plan. I had to pay $500 for 5yrs furniture protection! It sounded good at the time. Just about four months ago I finally called GBS to set a claim in regards of my furniture they refuse to clean my chairs they did send someone to inspect my furniture he only came in for five minutes and left so I called back and I asked him why didn’t he not clean my furniture when he came in they said we don’t do that we send a technician to inspect the furniture and from there we’ll see if we’re clean based off the pictures and what did the technician says . So I called back to their customer service line and demanded for my refund $500. Three months later I still haven’t gotten my money! No one knows how’s going to pay me back. I have called the Emeryville store in regards of my refund I have called GBS As well as customer service from Ashley furniture for over three months. Then I find out that they prorated the $500 and then they want to credit it back to my Ashley furniture card that I no longer have. Since I payed it off!!! So FYI people don’t buy this protection plan!!! As a past employee of Ashley furniture and as a customer I have never been treated the way I have in the past three in regards of my case….you I would think Ashley furniture and GBS would be helpful but they’re really not.

Lots of furniture options with basic customer service. Pricey furniture! Most options require you to talk to a representative to find out more information such as price & size.

It's been three months since I've ordered my sofa and I still have yet to receive it. I paid for the sofa and sales lady said it'll take two weeks to receive my sofa, two weeks came by and I found out the the sofa was delayed by two additional weeks. What's worse is that I did not get any communication informing me of the delay. Two weeks came and went and the sofa kept getting delayed and shipping kept getting pushed back further and further. Each time, I had to be proactive and chat with their online customer service only to be informed that again the sofa is delayed. Here we are over three months approaching 4 months after purchasing the sofa and I still don't have it! I should've cancelled the order after the first delay but because they kept promising two weeks after two weeks, I was hopeful. Anyways. Customer service is non existent. They are worse then a car salesman. Literally, after you buy, there is absolutely no follow up with shipping and delays. The person who sold you the sofa can careless about you after they made the commission off of your sale. Echoing what the other reviews has mentioned, avoid this place like a plague.

Purchase a bed frame from them and it was missing 2 legs and had clearly been returned already by someone else. Unacceptable and pathetic.

Many reasons for the 1 star... First the pricing on the store is 100% deceiving to appear like you're getting a better deal (Perfect example is the pictures attached - store says a sofa costs $1400 dollars, but when you go to their OWN website it's $680 - more than a 50% difference!!!). Second we were blatantly misled on when our furniture will actually arrive originally led to believe it would be a month (which is already along time) then told a month and a half which then turned out to be a full 2.5 months. Will never be returning to this store for these reasons and very disappointed in Ashley's lack of integrity and immature pricing games. On a positive note though the staff is very friendly.

Avoid this store like the plague. Their customer service couldn't be worse. We had an accent chair we paid for but then refused it in delivery. We didn't know we were supposed to get a return receipt. Delivery people took a picture of it in our house before we decided to not keep it (it left in the delivery truck, arrived in bad condition and dirty). Every time we call there is no record of our previous call. It's been two months, 15+ phone calls with customer service, we went into the store and spoke to two different managers who said they would call us back and they never called (one did start an investigation but that went no where). The warehouse never reported itself that that chair returned to them, as far as we know they kept the chair. Stay away from this company. I could have written several more paragraphs with more information on this one stupid chair we basically have to go through our credit card company to get the money back from, if that is even possible as we have no proof besides the fact that we don't physically have the chair.

Quick furniture

Good evening Eric. Dr. Ingrid Armstrong texting Thank you coming to our aid in this situation today In the years of purchasing at Ashley, never had we encountered such a situation as today Customer service assured us that are needs would be met, just visit your local store. So we did. The person at customer service was unaware of the basic of serving Reno I called Sean. He tried to explain to this lady that her location would serve Reno. She immediately asked to speak w someone more professional. I was shocked. Sean spoke w her only as teaching her sometimes she was unaware of. Bothered me since Sean only brought her knowledge and was trying to help us Not only him, but now Pam became involved. I am honored by the perseverance of these two to assist in a mundane purchase of a desk to a customer Thank you Sean, Pam and you Thank you. It meant the world during a challenging move from here to Reno to have an entourage of support The ordeal went further. She now stated that I should return to Sean as they were too busy at Emeryville. I sat w Sean on speaker phone who was trying to assist w a phone order when you came to our rescue. Thank you Pam for calling you Thank you. Thank you again to Sean and Pam Amazing persons. So grateful to them. The world needs more of you Truly honored. Never been treated like royalty. Just an ordinary customer in their eyes. But was treated like a queen. Thank you

I liked the big selection. Paying for my items was like the twilight zone though. It’s easier to buy a car than to buy a “manager’s special” piece of wall art for $59. Not kidding, 30 minutes of multiple salespeople’s involvement from the time I said what I wanted to buy and the time I walked out the door. Three times entered my personal info into different computer screens. Signed at least five papers. Remember, I’m buying a “floor sample” piece of wall art that weighs less than a pound. I needed to go to a separate station to have the tag cut off...not because I needed help getting the tag off but they insisted it’s part of “the sales process”. Near the end, they made me wait to sign a “congratulations” paper which they first presented to me in spanish. Then they struggled to print an English version. Then they said I didn’t need to sign it after all. Just a very weird experience from start to finish. People seemed nice enough but I’m never going back.

this have been the worst experience I have ever experienced I ordered a sofa on April and they told that the latest that it would be delivered in may 16th and when they didn't deliver it by that time we called them and some said it got canceled which it didn't and some said that we have couple of months and we went to the store 6 or 7 times and they said like we have to wait at least 2 month and that it could be longer that it's not guaranteed. so I just want to say save your money specially if they said that the thing you want is not on the store worst experience.

Well it's been 4 years since I've shopped here and thought I'd give it another go and see what they had available since I'm looking for some new furniture for my living room. At first I was greeted by a gentleman named Francisco at the podium who took my friends and my temperature at check in. As he and my friend went off to discuss her business there, I decided to wonder off to see what caught my attention. As I walked around and tried out some nice couches I passed by several employees and I smiled, then said hello to them. Only to be looked in the and ignored, so as I continue to look around I made my way to the front by the podium again when the was another employee, nice dress bald woman. So I said hello to her and I just get a blank store, wow really??? Ok... I continue to walk around and an employee named Trent walks towards me grunts and doesn't bother to say excuse me as walks towards me. At this point I can see this store doesn't seem to be customer friendly or even just people friendly. While the products they have in their store is very nice and well organized displays but with the type of staff that is working at this location pretty puts a whole damper on having a pleasant buying experience. Yeah I honestly was going to give this store another shot to earn my business but just from today's visit I will not be spending my money here. At least Fanny was polite and said hello to me as I was walking out the door

This has been the worst experience ever with Ashley Homestore!! I rarely write reviews but if I can save anyone this hardship, I really want to help out. I ordered a dresser in early April to match the other two Realyn pieces that I have in my bedroom. When it arrived in April, the legs to the dresser were incorrectly made so we could not attach them to the dresser. The bottom of the dresser was also cracked and busted. Such a disappointment for something that I paid hundreds of $$ for. The next disappointment was the lack of customer service WOW!! I called the Ashley Customer Service the day after the product was delivered in mid April to note the faulty product. I was going to be shipped new parts which would apparently take about 7 days. I called mid May to follow up on this as there were no signs of the parts. I was been lenient due to the current covid environment. I got an update that the parts would hopefully be shipped and I would receive them in JUNE!! We are placing the dresser over an air vent in our bedroom so I cannot put it there at the moment without the correct parts or it blocks the air and would be a fire hazard. I asked if I could get a replacement and they said that was a whole process but they could try to put it through for me. I would need to wait 24-48 hours to check if I was approved. BAFFLING when my product that I paid hundreds for was bashed with faulty parts. I called after 48 hours and there was no update. They said to wait a couple more days. I am still waiting to hear back. I asked if it was possible to get a refund as I ordered in April and now will only have a functioning piece of furniture in June. That is also a process that I need to be approved for and it takes time..... At this point, I would have much cheaper furniture from amazon in two days. Long story short, if you want to save a lot of pain and have your furniture sooner than 2-3 months, then order elsewhere.

This has been the worst experience ever!! I rarely write reviews but if I can save anyone this hardship, I really want to help out. I ordered a dresser in early April to match the other two Realyn pieces that I have in my bedroom. When it arrived in April, the legs to the dresser were incorrectly made so we could not attach them to the dresser. The bottom of the dresser was also cracked and busted. Such a disappointment for something that I paid hundreds of $$ for. The next disappointment was the lack of customer service WOW!! I called the customer service line the day after the product was delivered in mid April to note the faulty product. I was going to be shipped new parts which would apparently take about 7 days. I called mid May to follow up on this as there were no signs of the parts. I was been lenient due to the current covid environment. I got an update that the parts would hopefully be shipped and I would receive them in JUNE!! We are placing the dresser over an air vent in our bedroom so I cannot put it there at the moment without the correct parts or it blocks the air and would be a fire hazard. I asked if I could get a replacement and they said that was a whole process but they could try to put it through for me. I would need to wait 24-48 hours to check if I was approved. BAFFLING when my product that I paid hundreds for was bashed with faulty parts. I called after 48 hours and there was no update. They said to wait a couple more days. I am still waiting to hear back. I asked if it was possible to get a refund as I ordered in April and now will only have a functioning piece of furniture in June. That is also a process that I need to be approved for and it takes time..... At this point, I would have much cheaper furniture from amazon in two days. Long story short, if you want to save a lot of pain and have your furniture sooner than 2-3 months, then order elsewhere.

Kim was exceptionally helpful and truly a team player.

The staff is really friendly, they answer all my questions with a smile, which is a BIG deal in the world of customer service. The selection was nice and they’re promotions lately are Spectacular!!! I recommend you coming to this location

We ordered their furniture, and when the furniture arrived, three pieces of furniture, three of them all have problem. The bar cart basically broke all the way. The leg is leak and the door didn’t mount well. Two another furnitures all have missing pieces. We tried to call customer service and they are always busy and never picked up the call. I left the message and I didn’t get reply as well. Finally one day they decided to pick up my call and said they can replace the missing pieces and the entire bar cart, and it has been a month, I still haven’t gotten the cart. For the missing pieces, they sent a wrong part if the furniture....they...suck..

I will not be buying furniture from Ashley any longer. They do not back up their cheaply made furniture and the sell you a load bs in the process. DO NOT buy any of the insurance scams they will try and sell you when purchasing. They will lead you to believe the insurance it easy to use and through the Ashley furniture with an easy replacement process.......Absolute bs. The insurance is through 3rd party companies, mine was Montage......they are horrible and will ignore communications and do everything possible to deny your claim for obvious and blatant subpar furniture. Then when you go back to Ashley furniture to ask for assistance with their shit insurance and being lied too about it, they continued to lie. I was told to speak with the manager Jeff Davis, he makes it sound like he will do something, crafts an email and says if they don't get hold of you call me back. Well he will then avoid your calls and texts. They are a bunch of used car salesmen in there and liars. Jeff Davis said that Ashley furniture no longer uses Montage because they had so many issues with them, lies! Ashley furniture still uses and sells you their useless insurance plan. Don't waste your time, money or effort at Ashley furniture. Go pay the extra money and get furniture that will last longer than a few years.

When my family walked in, we were greeted and it was great. Unfortunately, the person who greeted us was off the clock when we were ready to order our furniture. We left and we were excited about our purchase but when we waited for our chairs to get delivered, we were told that we could track our order and we waited twice with no delivery. We tried to call the store and get a refund and our calls went unanswered. We went in-store to cancel our order and we were told we received an e-mail with confirmation of our order cancellation and refund and we never received anything. It has been really frustrating dealing with this store.

Price match Guarantee, really?!? If only Ashley Furniture Emeryville would simply match there own Companies online prices. I took pictures in the store of the pieces I wanted and just prior to going to the store to apply for credit so I could get 45% off, I went online to double check my picks and realized that the prices in the website were up to 50% less than in store. Cool right. I’ll use the online price to price match, apply for credit and get 45% off. That’s not what happened. I was told I could either get the online price match (mind you I was matching Ashley’s price) or the 45% off. False Advertising at its worst. 1) if you shop in store you pay an inflated price. If two people buy the same couch on the same day, they should pay the same price. 2) they pick and choose how to apply the advertised 45% off. Discounts are not meant to be at the stores discretion. They are supposed to be applied equally across the board. If one person gets 45% off, everybody does.

I have had a terrible experience here. I went here with my wife to buy a desk and bed frame. I paid 2k for the furniture and set a delivery date. The delivery date came and went and no furniture came to my home. I called the next say and they said the headboard was out of stock and on backlog so they had to reschedule another deliver date. You’d think they would at least reach out to me and tell me that but instead I had to call them and find out what happened. We scheduled a later date for April 10th. Well today is April 10th. Last night I got a notification they would deliver my furniture between 8:30 and 12:30. At 10:30 I decided to call and find out what the deal is. The lady on the customer service end told me the delivery guy came by at 9:00 and no one let him in the building so he left!!!!!! I was home the whole time waiting for them. I asked her if they could come back and she said I had to wait for the truck to return to the warehouse and they would call me in two days to reschedule!!!! This is unbelievable. I paid them 2000 dollars the first week of feb for my furniture. We are now in April and I still don’t have the products I paid for. UPDATE: Well after MONTHS of battling to get a delivery date...the delivery guys showed up 2 hours late and only delivered my bed frame. The desk was apparently out of stock!!! So frustrating because I was told the initial delay was because they had the desk but did not have the bed frame...have to battle for a new delivery date for the desk. It has now been over 3 months and I don’t have my purchase. I WILL NEVER DO BUSINESS HERE AGAIN

If I could give zero stars I would!!! I had the worst experience with this company the worst customer service EVER !!! They can't deliver product or even have the common courtesy to call the customer to let them know what's going on.

They were very busy when we went in. All the staffing we had dealings with were all knowledgeable, pleasant and friendly. We were assisted by a tall lovely lady whose name I can’t recall, but I think it was Ms.Davis. She listened to what we were looking for, assisted us in measuring the items we needed for our small space and helped us select something that worked well for my husbands medical needs. We haven’t received our purchase yet, but we are very excited for it to be delivered next month.

Terrible customer service. I will not be returning to this store. I ordered a TV stand with a fireplace insert, but when delivery came there was no fireplace....on my order it says WITH FIREPLACE OPTION. The delivery people were nice, and saod it should have come with it. They put in a note and said it would be delivered separately. I called the store and spoke to the manager and the sales person, who did not order the fireplace insert. They made me go back to the store and pay more to get the fireplace. When it got delivered, it was dropped at my door outside of my home. I am pregnant, and my husband is deployed with the US military. I can not lift the 100 pound fireplace and install it with NO INSTRUCTIONS. I called 5x, was on hold 45+ mins each time. I went back to the store and they said they would send someone out to put it together....A MONTH LATER. No thanks. I canceled other items in my order because I do not want to deal with Ashley ever again, and still have not received a refund for the items. Worst experience ever. I do NOT recommend this store.

Far too expensive for regular people...

We had a great experience and Kimberly Vinson at the Emeryville store was EXCELLENT!!

Trent and Amber were great, helping us with some pieces for our new apartment. Great experience.

Fany is way to pushy! I've been in sales for 30 years and I will say she gives salespeople a bad reputation. Lorenzo was much, much better!

TLDR - Shitty customer service and experience. Stay away and buy somewhere else! Terrible experience! They'll sell you furniture and say someone will be in contact to arrange for delivery soon and then the item will get backordered and you'll never hear from anyone about a delivery date. I bought a couch in early December 2020 and it is now mid March....still no couch! This is ridiculous. I've tried calling the store numerous times and no one ever picks up. I got through a little over a week ago and the customer service rep said she would process a partial refund for me and give me a call to update me about it - nothing! I can't even cancel my order because no one ever picks up the phone.

(Translated by Google) No stars for this store, bad customer service and above all I admire how they can sell something if they don't have it, a few days before thanks given I went to buy my living room set happy that I was going to get it for the thanks given me dinner I was happy with what I had chosen, my surprise was that they did not arrive by the indicated date so as not to make it so long I received them 4 months later they blame the covid-19 that is why the delay, after waiting so long when I got them They carry the sofa, I did not enter the house, I told the boys who took it to take away the protection to try and they did not want to after opening them, I and a friend tried but not inside, now they do not want to help me with this problem I want them return only because they do not fit, keep the sofa in the garage waiting for them to come and bring it and how it is costing me to come for it 😡 and you will imagine all this drama, but my experience will help you to make a good decision with At that time, I hate Ashley for this kind of treatment of her clients. Cheats (Original) Ninguna estrella para esta tienda, mal servicio al cliente y sobre todo me admira como pueden vender algo si no lo tienen, unos dias antes de thanks given fui a comprar mi juego de sala contento que lo iba a optener para la cena de thanks given me fui contento con lo que abia escojido, mi sorpresa fue que no llegaron para la fecha indicada para no hacerlo tan largo los recibi 4 Meses mas tarde ellos culpan a lo del covid-19 que por eso el retraso, despues de esperar tanto cuando me los llevan el sofa no entraba a la casa, les dije a los muchachos que lo llebaron que le quitaran la protección para tratar y no quisieron luego de aberlos dejado yo y un amigo tratamos pero tampoco dentro, ahora no me quieren ayudar con este problema los quiero regresar únicamente porq no caben, guarde el sofa en el garaje esperando que lo vengan a traer y como me esta costando para que vengan por el 😡 ya ustedes se imaginaran todo este drama, eapero les ayude mi esperiencia para tomar una buena decisión con esa tiemda, odio Ashley por este tipo de trato a sus clientes. Tramposos

(Translated by Google) Believe me it is the worst to buy here they are very friendly but they always try to deceive you and they do not comply with you and if they go for nothing in the world give a financial company called Genesis their credit with them my credit score is automatically low, they are very bad and They try to make you pay more by putting obstacles in the way. (Original) Créanme es de lo peor comprar aquí son muy amables pero tratan siempre de engañarte y no te cumplen y si van por nada del mundo le den a una financiera que se llama Génesis su crédito con ellos mi puntaje de credito bajo automáticamente, son muy malos y te tratan que pagues más poniéndote trabas.

It is one of the worst decisions I have made when comparing here! They do not keep their word and if they go for nothing in the world let your credit take a finance company called Genesis, with them you will lose points on your credit.

(Translated by Google) I bought a set of armchairs I have a month expected I had delivery for today and they never arrived I call and tell me that until another month but very well that if you buy and bad service my sofas are paid and not even the worst store sends me (Original) Compre un juego de sillones tengo un mes esperado tenia delivery para el día de hoy y nunca llegaron llamo y me dice q hasta otro mes pero muy bien q si compra y pésimo servicio mis sofas esta pagado y ni así me lo manda tienda más mala

We went to the store to get a couch. Liked this blue one and the store rep let us know that it was 50% off which came to $584 after taxes and delivery. I would say the salespeople at this store are very pushy and would try convincing you to take up the insurance. Please do your research before getting into the store. We came home only to find this couch $200 bucks cheaper online. When we called our salesperson to check on the price match she first tried to convince us saying the quality of the couch is different online vs in store! I couldn't really believe that. We were asked to come in store to cancel the order if we wanted as apparently it couldn't be done on phone! We had to drive an hour to get to the store to cancel our order. When we reached the store, the manager was kind enough to price match and refund us the $200 bucks. We scheduled our delivery (which was also cheaper online than in store). The couch was delivered as planned and right on time so 5 stars for the delivery guys!

Cannot recommend during covid. Staff does not care about mask use. Manager was walking around with mask falling off his face and standing very close. Customers were allowed to walk around with their masks off. Under regular circumstances maybe the store is ok, but def did not feel comfortable in there right now. Place has poor ventilation.

If I could I will give them zero. They gave a quote for a sofa when I was ready to pay. They tricked me in to their 3 months zero interest. It was actually a rent to own which charges a 50 monthly fee. If you don’t pay after the 3 months they will charge crazy interest %. No one ever told me it was a rent to own!!! I was ready to pay it all with my credit card. Also, when I was quoted I was told the price included an extra fee for 5 year protection plan. But when I received my invoice they didn’t add it. So basically the money I “saved” using acceptance now was because they took off the protection plan.

(Translated by Google) They are more or less the prices (Original) Estan mas oh menos los precios

Sales people are like vultures that stand by the front door and wait. Why must furniture sales beyond commission? why can't you just go in and look for what you want, and if you see something, ask a question, and then buy something if you like it? how many people walk in there without a plan to buy something and walk out because of one of the vulture-like sales people? Maybe one in ten thousand? I walked in just thinking I would browse, and a salesperson literally followed me throughout the whole store.

Customer service this store lacks severly just check there google reviews

Worst customer service from start to finish.from accounting, sales person. I have never experienced such a disappointment. I order a bedroom set, which I have to wait almost three month before I finally cancelled it. They gave me 4 different delivery day and then their own sales person recommended me to cancel if I want too. Hassan one of the sales person treats me like who cares. The store manager Jeffry was not able to help us. He pretend as if he have no knowledge of the matter, in fact he was the one who gave me the false delivery day twice. The employees 6-7 sales people including the guys who take the temperature in the front door was gathered and talk and lough while I was so disappointed. This is absolutely A NO GO STORE! By the way don’t look the manager because he is not going to help at all. Zero customer service!!!!!

Do not purchase. You will recieve a delivery date of 1 month then they will extend it for additional months. I dont know why they are selling knowing that they are unable to deliver.

UPDATE Feb 2021 - We got our couch delivered late January, about 3-4 weeks later than what we were quoted at purchase but sooner than expected based on the delivery estimates Ashley followed up with. Ashley proactively reached out to us regularly to give delivery estimate updates, and reps were always nice when I called to ask. Delivery was relatively smooth - they texted, arrived early and came with all the ordered pieces. One of the guys kept trying to argue with me about how it wouldn’t fit in our living room because he didn’t understand our couch configuration. After some explanation, they finally got to work putting all the pieces together. He had a bad attitude, but in the end he got the job done so I guess I can’t complain (his partner was much better, understood me right away and just kept his head down and worked). We’re pretty happy with our couch so far but time will tell whether its quality stands up to use. INITIAL REVIEW Nov 2020 - This place gets 3 stars for the oddly competitive dynamic in the store and mixed service attitude, plus 1 more star for the great discount deals on couches and excellent service from sales rep Richard. The product selection at the store is vast and I was able to find all three sofas that I was interested in from their website. My bf and I were very happy we got a 50%-off deal for the sectional sofa we liked so much, especially since it was marked “out of stock” on the website (always ask in store!) Richard always treated us very well, was very knowledgeable, helpful and professional, only except when dealing with his coworkers (read on below if you want to know). The customer service here was a very mixed experience. The employees here all seem disgruntled at each other. My guess is that they are paid individually by commission and the competition on the sales floor is high. On two occasions we were greeted very nicely in the beginning by two separate employees, but as soon as they hear that we’ve been helped by Richard, their attitude changes and one even just walked away without another word! It was obvious that the store successfully earning a purchase from us wouldn’t have benefitted these employees since they weren’t the ones who “helped us” and therefore they did not care for our business. Even Richard himself, who was always super kind and polite towards us, acted rudely to his own coworkers. When he ran into trouble with finding our new address, he tried to get help from one of his coworkers and they ended up having a squabble over what was or wasn’t the right thing to do with the mapping system on the computer. Overall, they just acted like they don’t have any teamwork or even a sense of a “team” at all.

This isn’t a furniture company. It’s a pyramid scheme. They never actually ship you your furniture. They just take your money and tell you they have “delays” and “stocking errors” regarding your order. I’m currently canceling my order with them and it is taking a lot of time and energy just to cancel it. If I could give these people lower than one star I would. Do NOT waste your time with this joke of a company.

If I can give ZERO STARS I WOULD‼ My experience with Ashley Furniture was BEYOND HORRIBLE. I purchased a grey sectional pictured below only to be delivered the wrong ends pieces. WTH I was furious that this happened prior to the holidays. It gets worse- Ashley wouldn't delivery the correct pieces without having the incorrect pieces picked up. REALLY?!?!? It took an entire month for them to pick up the incorrect pieces to my sofa. Once another delivery was scheduled they attempted to give me BROWN END PIECES‍My sectional is Grey! My sectional is Grey!!! I refused the delivery. On top of trying to give me the incorrect pieces they had the nerve to add an additional charge!! I was ready to say come and get the remaining of the sofa because I'll take my $$ to Macy's. But I had already purchased items for the living room for the color scheme. Ugh. It's been another month and I literally just received the correct end pieces. I complained to the manager whom seemed to not care to provide customer service nor think this was an urgent matter. The level of incompetence that was shown for a simple delivery was horrible.!if you're looking to purchase any furniture I suggest you go else where. I'm sure Macy's or living spaces will provide customer service.

delivery service was terrible!!!! i was waiting for my delivery between 3 an 7 and never showed up!!! never have a call or text advising they were coming late!!!!!1costumer service never answer my call. WORST store furniture!!!! i should it get mu bed from living spaces!!!!!!!!

Spent thousands of dollars and waited months to get broken items. Takes weeks of waiting to get a tech out for them to tell me there shopping a part out witch will take a few weeks to get. Then i have to call the store back to creat another appointment witch there a few weeks out for them to install. The call center you deal with is incompetent and told me wrong days they were coming out and extremely aggravating. Best to spend some extra cash and go to a better company to get better all around servise and item's. .

Very friendly and helpful employees

Huge disappointment! They are only here to get your money, after you pay and schedule a delivery date, they won't answer your calls and will never deliver your items. If you are not in rush and can wait for 2 years, then it's the perfect place to shop. Just don't rush. Update: I was on the phone with Customer Support, Ashley HQ, for more than an hour and the customer care representative was calling them over and over again during that time and guess what? No one picked up the phone !!! I think I will go ahead and sue them. I was told that there is no other way to reach them and Ashley has no enforcement on them since they are independent vendors. Just be careful guys, DON'T SHOP FURNITURE HERE. I wish someone told me that before.

Words can not express how bad of an idea it is to shop here right now. Dishonesty and incompetence from start to finish. We simply wanted a dining room table set and a sofa. Massively overcharged us on the table so we canceled it ( check elsewhere for everything 1st, amazon had the exact thing for 1/2 the price) and put in the dining chairs that came as a set per order as one- ended up having double the amount of chairs coming. Which hardly mattered as the delivery date was pushed back multiple times. Today they claimed everything was coming, finally. I received 1/3 of my sectional and only 1 dining chair. Was told by the delivery guys, who you guessed it- were extremely late- that the other parts of the couch are on backorder. They don't know when its coming. I called them, and they weakly said they'd start a "case". That's it. I now have a living room with a chaise lounge to sit on and that's it. Don't shop here. Maybe its covid, maybe its just them. more than half the time when I went back in the store to check on my order * they almost NEVER answer the phone*, someone was going off about their incomplete, missing, or flat out wrong order. I deeply regret using them, be warned they have no earthly idea when their things will be delivered, and they are almost certainly over charging you.

Pretty good

Wish I was able to experience the &" amazing customer service&" after about 10 mins we left because everyone was too &"busy&" walking past us. The most attention we got was walking out the door with a &" have a good night.&" We were looking to purchase a couch, but guess I have to drive back to LA for amazing customer service.

Bought a couch and the system to purchase insurance was down at the time of purchase. The representative asked me to call back to add the insurance however it&'s been impossible to get ahold of anyone on the phone. I&'ve called about six times now over the course of two days. Despite calling during business hours, I haven&'t been able to get ahold of anyone and get directed to a &"please call during regular hours&" message but I am calling during business hours!! Very disappointing and incredibly frustrating.

Zero stars for this purchase it&'s been the most stressful experience I had in terms of buying furniture. Couches are manufactured defected. After 3 visits from Ashley they agreed to fix but they want to to come take the couches apart to nail more wood to the frame and to stuff the pillows, but the cushions that don&'t fit right is apparently not fixable, but hear this one they want to come and repair INSIDE MY LIVING ROOM DURING COVID. When you sit on the couches they make squeaky noises and very uncomfortable After hours and hours on the phone and trips to the store NOTHING done so far I paid over $1000 for warranty and the warranty dept submitted a report that these should&'ve been picked up. Also bought a bedroom set, dresser is broken - mailed me parts but the 2 techs that came stated they won&'t be able to fix it and the WORST of all the bed frame that cut my son&'s leg and I have visitors the were injured too I have logs of hours holding on the phone and blocking my work schedule 4 hours at a time. I usually don&'t write bad reviews but I gave this all I can and I&'m very disappointed that they are NOT taking COVID seriously either. This purchase was made March of this year, been calling them since early May. Sooooo frustrating and disappointing

Great news! You can easily make an appointment online! However, you cannot cancel or reschedule. I think it would be good for them to know I cannot go today, but can tomorrow. Go ahead and call. First you have to wait 2 minutes for it to go all the way through the &'message.&' Then if you choose customer service - they will not answer. Try to connect online which is not possible either. I haven&'t even made it to the store and the customer service is abhorrent. I will never go there now.

I'll not go to Ashley again.The saleswoman told me my purchase will be delivered on December 1st.No show.I called them & they said it's gonna be delivered on December 31st.One more month to wait.Bad.

If you want your life to be miserable, please purchase at Ashley. We bought an adjustable bed, and found it has problems when the delivery team was still at my house. It has been more than 2 years and they still haven&'t fixed it. Don&'t be fooled by those good reviews- they paid people for good reviews!!!

(Translated by Google) Products arrive late, delivery is very slow, prices are high (Original) Ürünler geç geliyor teslim cok yavas fiyatlar yüksek

Worse company, worse store, worse shitty quality, liars, can't deliver what they sell, they always have big sale and shitty quality that can't deliver for 6 month . We bought furniture from this store in August 2020 . They have lied and scheduled deliver 6 times and cancelled in last minute . Now is Nov. 15 Sunday , at 6 pm they called us and they said our furnitur can not be delivered till Jan 20 .. And that date is not for sure either ..These people are sick and they made us sick of furniture and sick ASHLEY...DO NOT BUY anything from these Liars . You will be sorry , like we are ..

Worse company, worse store, worse shitty quality, liars, can&'t deliver what they sell, they always have big sale and shitty quality that can&'t deliver for 6 month . We bought furniture from this store in August 2020 . They have lied and scheduled deliver 6 times and cancelled in last minute . Now is Nov. 15 Sunday , at 6 pm they called us and they said our furnitur can not be delivered till Jan 20 .. And that date is not for sure either ..These people are sick and they made us sick of furniture and sick ASHLEY...DO NOT BUY anything from these Liars . You will be sorry , like we are ..

Great staff, but unfortunately this has been the worst buying experience. I purchased my furniture in September and was told it was going to be a 4 week wait. After confirming my delivery day last Friday, they never delivered. When I called, the phone was out of service! And are now delivering in 2 Fridays. It'll be 9 weeks since I purchased my sofa! I will never be purchasing from Ashley again. The store itself is so out of date, the actual purchasing experience was lengthy and unnecessarily manual. Update 11/13: They STILL didn’t deliver it today! I was put on hold for over 45 min when I called. I’m tempted to try to get a full refund and just get a couch elsewhere!

Delivery date 9/17/2020 refused to sign due to evident damage assured by Richard they’d honor the warranty and a tech would call in three business days to set up an appt. called again October same answer. Went into store was told we created the ticket. Called November to see what was going on Jamaica gave ticket number 02124252 and said someone would call within 3 business days. Called 3 business days later to see what was going on sales manager said I can’t help but call back tom when store manager is here. This place is fraudulent and make u sign up for a fake warranty. I would never recommend anyone to buy from this place as their warranty is fake and the staff just keep putting you thru hoops each with a new excuse. Will be considering whatever routes we have to exercise our warranty that was 700 dollars and full of false promises. These people only care about their commission than don’t care about you after. Be careful of these people.

Never purchase from this company. I ordered furniture they set a delivery date. I called and spoke to someone to confirm. The day that it was to be delivered it never came. It was out for delivery and then became unable to deliver. Now they are telling me the items are on back order and they don&'t know when they&'ll be in.

Do not order furniture from this store. I purchased my furniture in August and I am still waiting on all of my furniture. Horrible customer serivce and now I found out my furniture is on back order until Jan 2021..😡.

Worst purchasing experience of my life. Incredibly poor customer service and communication system to coordinate delivery. Will never be using them again. Would suggest no one else give this company business as well.

When you call the phone number listed, it always says you're calling outside of business hours. So I have to drive an hour back to this location just to update my information. More than likely CANCELLING my order due to the terrible customer service here. I have called the corporate line and also the local line and you can never get through to a person. It always states they're closed.

The communication between staff and customers is very low..notes are not being implemented properly in the system. leaving customers in confusion..no one knows what's going on with the status regarding purchases, delivery..etc......good luck!!

I will say this - the sales staff at the store were good. They don't bother you and were helpful when I did have questions. Everything after that has been a nightmare. Unless you're planning to go here and pick up furniture from the store, DO NOT BUY ANYTHING FROM HERE. I purchased a new bed and mattress from this store location on September 18. They mentioned that in order to deliver all items together (and minimize contact during COVID-19) that they would deliver on October 12 (3.5 weeks later). They only delivered the mattress on that date and made up some excuse about back ordered items and guaranteed that they would deliver on November 1. The base board was slightly damaged and mentioned they would send someone to fix it. No one called or came to rectify it. EDIT: called customer service. They said that it is back ordered till November 30th. I'm done. Ordering a bed from elsewhere. Note that they won't refund the delivery fees paid, or for the foundation (which I specifically bought for the bed). They literally robbed my money. My suggestion - do not have your mattress or foundation delivered until your bed frame and rails arrive. I have been ripped off. I was notified that I had to be at home between 11-3pm for delivery. No one showed up. I called and the agent said that no drivers showed up so they couldn't deliver. They didn't call to notify me. Today is the 3rd and they still haven't called or delivered my bed. Their customer service and support is TERRIBLE and they were very defensive and did not offer any clear resolution. Save yourself the time and worry and shop elsewhere.

Great staff, but unfortunately this has been the worst buying experience. I purchased my furniture in September and was told it was going to be a 4 week wait. After confirming my delivery day last Friday, they never delivered. When I called, the phone was out of service! And are now delivering in 2 Fridays. It&'ll be 9 weeks since I purchased my sofa! I will never be purchasing from Ashley again. The store itself is so out of date, the actual purchasing experience was lengthy and unnecessarily manual.

I ordered a huge order from Ashley in Emeryville and it was all wrong, my items were damaged and my bedroom sets are terrible 😡 they messed up everything MANGER IS VERY RUDE

Absolutely the worst worst experience buying trashy cheap furniture from ASHLEY . Shitty service and delivery, shitty quality . They should call the name SHITTY instead of ASHLEY a bunch of liars

If I could give no stars, I would. The WORST experience. I'll never purchase anything from them.

Great service

This Ashly store and ASHLY company are liars, they sell you merchandise, get your money. They give you a delivery date , but on the delivery date they call and say next week or next month and they keep on giving you runaround. 3 month we are waiting for a sofa and 6 chairs . Still have no idea when it will be here. So sick of this ASHLEY SHIT ... SHITTY quality, High price and never know when you get your furniture , next week, next month, next ??????

I purchased a recliner on 08/07/2020 and the sale took a while due to lack of staff I guess. However after my credit card was swiped I was given the delivery date of 09/17/2020. Mind you this was a birthday gift to myself. My birthday was on 08/27. I questioned that long delivery date and the associate was like that’s the soonest it can be delivered. I said ok after realizing my card was already swiped so what could I do. Ok 09/17/2020 came and went. By 1:30-200 that day which is my off day. I had sat in the house long enough waiting. So I called and was told to call the store where I purchased which was the Emeryville store. I called and spoke to a young lady who had zero customer service experience. She did not know anything about my order nor did she know how to look it up. I asked to speak with a manager she said he was busy but she would give him my message. 2 hours had passed no phone call so I call back and get that same inexperience associate. Only this time she kept repeating what I said. I asked for the manager again, she said he’s busy. I asked her did she tell him that I called earlier she beat around the bush and did not answer my question. So I said he’s been that busy where u never told him that I called. She said he is multi tasking because they were short staffed. I said if he’s multi tasking he should have called me by now. She said he’s outside speaking with employees. I asked her if she could let him know I was once again on the phone. She put me on hold and cake back and said the same thing she said the first time. He’s busy outside speaking with employees. By this time I just ok thank you. I drove over to the store to find the manager and several employees outside on a cigarette break. I watched them from my car and as they dispersed and went into the store I came in and patiently stood by to see who would help me. As I got my temperature taken at the door I asked for the manager by name and he politely pointed him out. So I’m be associate was at the counter speaking to mama her about some sales which was important. The manager finally said are u waiting to ask a question. I stepped to the counter and asked did this you g lady he’ll you that I called twice about my delivery that never happened today. He said she told me once. As we were speaking she immediately got her purse from the drawer and proceeded to leave. I told him I am very upset and she’s part of the reason. He then explains she is new this is her first day or week. I said well she need some more training because all the customers are going to come here mad as hell like I am she had no answers. So I proceeded to tell him that my delivery never came and the warehouse called and said my order will be re-shipped. So I scheduled it for the following Thursday my day off. Long story short the 24th came and I received a call from the Emeryville store asking me what day would I like to reschedule my delivery. I said what, today is the rescheduled date. She said she see nothing in the system with my name or delivery on it. At the point I was done. I said you know what i can’t do this over a recliner. Please refund my money. So she finally told me that that recliner was no longer available. Now explain to me how your store can sell a recliner a month in advance from the delivery date that is no longer available????😡. A total waste of my time. And as of today I have yet to revive my refund. So before I make a trip back to the Emeryville store. I need to know where my refund is. It didn’t take them this long to swipe my card so it should take this long to refund me. After this I will be writing the corporate office. This is truly bad business and unacceptable.

This store openly violates COVID 19 orders and endangers the lives of its customers. On top of that, their team is rude and obnoxious. The manager Thomas has no regards for customer's time and could care less what happens to you. Beware of the African American lady at the customer service desk. She is extremely rude and would resort to yelling & screaming. I would very strongly recommend you to never ever go this store.

I hate the store Manager Angel & worker J Wilson are liers & not very good people. Ashley Furniture Emeryville Ca DO NOT give refunds i found out by calling Corporate in Florida bc the store lied & gave me the run around.

This place is a complete joke! Ordered furniture in July was told it will be delivered in August. I called to confirm delivery date and was told only couch would be delivered as loveseat is on back order. I informed the rep, I want all pieces at the same time. She proceeds to reschedule to September which was fine for us. Now in September, we&'re all set for delivery from text message confirmation with delivery time. I called again and notice our delivery was canceled because there was nothing to deliver. I just threw my couch out. Ashley furniture is fraudulent and faker than a $3 bill. I would never in life order from this con company who don&'t have anything on the floor in their warehouse! PLEASE DO BUSINESS WITH A LEGITIMATE COMPANY WHO VALUE CUSTOMERS!!! ASHLEY HOMESTORE SUCKS!!!

The customer service is exceptional. Everyone was helpful as well as professional.

Does any one have any contact numbers or email to anyone at this location, management, sales reps, I&'ve been trying to get ahold of someone at this location for over a week and a half and I get no answer.

ASHLEY is worthless, shitty bad quality and service... They can not deliver what they sell and they keep on ignoring and delaying the Delivery and changing the delivery dates. Excuses and unknown excuses and shitty service and cheap cheap quality...

Prices way to high.

Our visit to this store, we had to deal with a rude employee. When we found the right chair for us, they said that it would be delivered at the beginning of this month(September). When the delivery date came , they were no where to be seen, and gave us another later delivery date. That then leads up to today, when we get a call that says the chair won't come until OCTOBER! We order the chair in July! When we called for a refund, they were even giving us a hard time about that. Just like other reviews have said, they were fast to take our money, but not when it comes to giving us the product. Needless to say, we are never shopping at another Ashley Home Store.

Ashley Homestore is the WORST furniture retailer in the history of ALL retailers. Ordered a dresser & nightstand set from them. Delivery was pushed back several times and thus ended up being 3 weeks late. In addition, two of the four pieces were severely damaged & the workmanship was horrible. Ashley Homestore refused to accept accountability & refused to rectify the damaged goods In addition to being rude & unhelpful, they placed the blame of the damaged furniture on their delivery service. SMH. Will NEVER shop with them again AND will go out of my way to inform as many people as I can to NEVER patronize this company.

Jamika W made my exchange so smooth. I was so stressed about exchanging my sofa for a loveseat but she took care of me right away and made my experience so easy. Thank you!

This store needs to close asap!! They take 6 months to deliver your furniture! They never answer the phones

I ordered a couch months ago and it never came in. I was told it would come at latest by 9/4. I called back and they said "for sure" by 9/16... it still didn't come. I called again, they said 10/17. So I canceled it and have been waiting a week for my refund now... it still hasn't come through. Not only that, but no one answers when I call the store so I get transferred to customer care who repeatedly tells me they can't do anything. This is the worst experience I have ever had trying to buy furniture- do yourself a favor and shop anywhere else.

I ordered a couch months ago and it never came in. I was told it would come at latest by 9/4. I called back and they said &"for sure&" by 9/16... it still didn&'t come. I called again, they said 10/17. So I canceled it and have been waiting a week for my refund now... it still hasn&'t come through. Not only that, but no one answers when I call the store so I get transferred to customer care who repeatedly tells me they can&'t do anything. This is the worst experience I have ever had trying to buy furniture- do yourself a favor and shop anywhere else.

Extremely rude & unprofessional treatment: On Sunday, September 14, 2020, late afternoon, I made a trip to Ashley Furniture, Emeryville to return a plant that I had purchased. I was accompanied by my wife during this visit. We were asked to meet the store manager and so we approached him. I am sorry to share this with you but Mr. Thomas Well was extremely rude, disrespectful, condescending, and dismissive against us. We were extremely hurt and humiliated by the way he was treating us. To give you an example, when my wife asked him if we could possibly get a store credit if not a refund, he said, and I quote him "you should sell it on eBay" without even looking at us or making any eye contact. When I objected to him being disrespectful, one again, I quote, he said "we have a feisty one here". All of this happened within the first two minutes of our interactions with Mr. Wells. Finally, to add, the store violates this law (California Civil Code section 1723) by not clearly displaying their limited or no return policy, one can return the purchased item with proof of purchase for a full refund within 30 days.

Bad customer service and horrible estimated times of delivery. We are currently still waiting for our couch that we ordered the first week of July (it is currently September 12th). The day of our delivery (via text) we had to reach out to them to get a delivery window and they pushed it back 3 more days.

Staff were attentive and efficient. They worked hard to give us the best deal possible. They were fun to work with. Ashley was less expensive than surrounding stores and the furniture was good quality.

My experience with Ashley's furniture in Emeryville has been very disappointing. They have no communication skills and are very unorganized. We have been without a couch for more than 2 months because of their lack of responsibility. They've reassured us, multiple times, that our couch was coming when in reality, it was never even shipped. They changed the date on us multiple times, and when the day of delivery finally came, they called me to say it still hadn't been shipped and I had had enough. I asked for my refund and even that seems to be something they are unable to do with ease. They were so eager to take my money on the spot and now they're giving me the run around to get my money back, even though this wasn’t our fault. I can’t see myself shopping here again nor do I feel the need to recommend them to anyone.

Don’t get me wrong this is the best Ashley store I’ve been to. The inventory and the customer service is excellent. However, why sell furniture at high prices that you don’t have. My daughters bed set was scheduled for delivery yesterday and all they brought were dressers. I asked where was the bed set and the driver explained that it was on back order because it’s missing ONE piece and it won’t arrive until some time in October. OCTOBER !!!! We ordered and paid for this in July. Needless to say I’m beyond upset. There’s no urgency, care, concern or compensation for this inconvenience so I’ll be taking my business elsewhere.

I was very fortunate to get Arron Curry as my sales associate. He gave me his undivided attention for about two hours and helped me to select the perfect dining room table and living room suite. Although it did help that I came prepared with room measurements and photos, he was able to quickly assess my space and come up with great solutions for my particular needs. He has a great eye for color and style and also gave me the best price for this high-quality furniture. His customer service skills are outstanding and he gave me honest advice about the options that were available. I highly recommend this store if you're in the market for new furniture.

Bad return service. I got a coffee table and returned it before delivery in Jan 2020. It is September now and we are still waiting for the return money!! Its been several calls to the customer service over the last 7 months and they are still processing it!!

Bought 2 leather Sofa and 1 loveseat on July 04/2020 from Ashley Store Emeryville California. They delivered them on July 17/2020.. They Delivered a DEFECTIVE Sofa I called them and filed a complaint. The manager said we will send a Technician on August 04th 2020. So the Lady Tech showed on Aug 4th she spent less than 2 minutes and said I am going to order a replacement part for the Recliner we got the Part on August 7th. It's been 21 days that the Part is setting in my Apartment and NO ONES IS GIVING A DAMN SHIT ABOUT MY SOFA. So I went to the store on August 22nd Saturday and talked to the store manager that give me my money back I don't want your sofas anymore I will go and buy my sofa somewhere else. Than manager Said someone will give you call and will make I schedule for picking up the sofas back. No one called me I went back on Wednesday August 26th and again talked to the manager he called someone and offered me a free LOVESEAT I said what I am gonna do with the free loveseat LOL . My words were the same GIVE ME MY MONEY BACK!!!! They refused. Now I am going to take a legal action against this store manager and Ashley I have all my evidence text email everything. BE AWARE OF THIS STORE . Don't go it's just a waste of time and MONEY . I was keep Calling the store as well as emailing. I have the store manager cell number I was texting him every day morning and evening but he doesn't care about it. DON'T BURN YOUR MONEY !!!!!The Sales Person Aron is nice and very helpful Guy.

Bought 2 leather Sofa and 1 loveseat on July 04/2020 from Ashley Store Emeryville California. They delivered them on July 17/2020.. They Delivered a DEFECTIVE Sofa I called them and filed a complaint. The manager said we will send a Technician on August 04th 2020. So the Lady Tech showed on Aug 4th she spent less than 2 minutes and said I am going to order a replacement part for the Recliner we got the Part on August 7th. It&'s been 21 days that the Part is setting in my Apartment and NO ONES IS GIVING A DAMN SHIT ABOUT MY SOFA. So I went to the store on August 22nd Saturday and talked to the store manager that give me my money back I don&'t want your sofas anymore I will go and buy my sofa somewhere else. Than manager Said someone will give you call and will make I schedule for picking up the sofas back. No one called me I went back on Wednesday August 26th and again talked to the manager he called someone and offered me a free LOVESEAT I said what I am gonna do with the free loveseat LOL . My words were the same GIVE ME MY MONEY BACK!!!! They refused. Now I am going to take a legal action against this store manager and Ashley I have all my evidence text email everything. BE AWARE OF THIS STORE . Don&'t go it&'s just a waste of time and MONEY . I was keep Calling the store as well as emailing. I have the store manager cell number I was texting him every day morning and evening but he doesn&'t care about it. DON&'T BURN YOUR MONEY !!!!!The Sales Person Aron is nice and very helpful Guy.

Called several times, they don't answer. Left a voice mail and no one calls back.

I got furniture from Ashley Furniture and when my 2 of the items had defects and 1 of the item was damaged from they delivery. I had a 1 year warranty for defects, and they still didn't replace the couch , they had tech's come a look at the items for the defects and the damages and still today I have the same ones. I paid the account off but however very dissatisfied with the one here in the BayArea . They finance through Acceptance Now which I tell you now.. Don't do a contract with them you better off paying it off . Or you will be stuck with paying for it twice or more. The quality of this furniture in Ashely's done got cheaper less quality.

Came here to buy new furniture & everything was great! Mary Ann was amazing & helped us tremendously. Definitely coming back for more stuff.

Came here to buy new furniture & everything was great! Mary Ann was amazing & helped us tremendously. Definitely coming back for more stuff.

First off I would like to say how pleased I was with my in store experience. Maryann and Manager Thomas were excellent sales persons very informative on products in and off the floor along with any promotions being offered. There was no pressure into buying which also made it very easy to decide wether buy or pass and I Bought! Very pleased with my selections thank you guys so much.

Ashley furniture store in Emeryville has been a go to place for me to buy furniture at reasonable prices. The sales people are very helpful and knowledgeable. My favorite purchase was a wood bedroom set painted in white.

WARNING WARNING WARNING!!!! PLEASE DO NOT SHOP ASHLEY HOMESTORE FURNISHING EMERYVILLE, CA!!!!! They are very incompetent in that store the staff doesn&'t put your order in correctly so you get a schedule delivery date. They take your money for things you bought and then tell you hat you didn&'t buy it, because they don&'t see it listed. When you call CUSTOMER CARE and OR try to complain to CORPORATE. The people in the other end gives you the runaround and are NOT willing to help RECTIFY any issue that their CUSTOMERS are having with the store. If there&'s anyone who has any of these issue with this store and have a way for me to contact Mr. WANEK, CEO of Ashley furniture. I will greatly appreciate it. I have a furniture that I didn&'t buy that was delivered to me and they won&'t com get. On August 1, my husband wrote the store a check for our furniture purchase per day he store manager&'s request and the girl in finance was not willing to accept his check without processing it first. This was my first time ever going into an Ashley store ever to purchase furniture and my buying experience with this store has been a nightmare. I uploaded photos of the furniture that was delivered to me that I did not purchase and it&'s still in my home and they WILL NOT come get it. PLEASE DO NOT GO TO THIS STORE!!!!! PS they taken $6300 from me and my husband on 8/1 and as if 8/18 we have no furniture.

Staff are nice in general, but they have crazy markups here. Make sure you check online prices before putting in the order.

This store has the worst communication process, even in the midst of COVID. I ordered a recliner for my Mom in May, they said due to COVID the warehouse had been closed, now they have less staff; it would be delivered mid July. The day of the delivery they changed it to mid August, today they called and changed it to the end of August without explanation. Unacceptable!!! I encourage you to work with a vendor that actually have the stock they indicate before you purchase their product; Ashley Hone Store is Not that vendor

Service was good when they actually got to me. They were understaffed it seemed. Sales person was helpful when I was serviced. They have good deals going on right now.

Worse place ever....very unprofessional and unorganized. Ordered a ton of furniture from this place. I called 2 days before my scheduled delivery date to confirm and was told everything I ordered was on back order. Good thing I called otherwise I would've been expecting a delivery that would've never shown up. When I asked to speak to a manager he brushed me off and refused to speak to me.

I had an excellent shopping experience-our salesperson, Roberta, was completely professional and helpful!

Very helpful people. Not pushy at all, that was nice. They were friendly and took their time. We really like the warranty too.

I purchased 2 recliners $1485 on 06/26/20 On 06/28/20 I noticed if I reclined all the way back the chair didn't stay. I talked to Angel (manager) he told me to come to store pick out 2 more chairs but they had to send a tech out to inspect chairs.On 07/25/20 Tech from Ashley came sat in chair & it didn't lock when he reclined he told me standing in my living room he was going to write in his report the chair was malfunctioning. Angel (manager) told me to come in store pick out more chairs & i did. I called the store talked to J Wilson about 3-4 different times she stated Angel was with customer all those time & would call back he never i once ask her was I getting the run around j Wilson said no. Today 08/06/20 I called Corporate in Florida i was told ASHLEY DO NOT GIVE REFUNDS & exchanges is up to store manager. Because I was lead to believe the chairs was going back to store i never sat in them & believe i will be struck with chairs i hate. Iwas going to buy bedroom set but I will NEVER use or recommend Ashley from my experience with Emeryville Ca Ashley Store i feel so ripped off. Live & learn God is Great Beer is Good People are Crazy & im adding Unfair. Stay safe and in Faith.

Hugh size display space special discount until Aug 10th. Nice collections and best quality furnitures.

I don't usually leave reviews, but I received a spam text message from Ashley asking me to leave a review, so here it goes. My in store experience was just fine - the sales person was helpful enough, and the store was clean and nicely set up. I purchased two pieces of furniture - one was on backorder. The salesperson said I could have the two pieces shipped separately, so I would get the other piece sooner. I received no e-mail or text confirmations as I was told I would. Delivery day comes, and I do not receive the chair I ordered. I called and was on hold for 45 minutes. I was told now that both pieces were scheduled to be delivered together, on September 15 (this was on July 27). They finally set me up to get the chair delivered sooner. However, I still have not received any e-mail or text communication from them other than spam, spam, spam. It seems that now they have my money, they are not too concerned with offering a service or perhaps even a product. I will most certainly be taking my business elsewhere in the future.

Ordered my Sofa Sectional about a month ago and it finally arrived, it did not fit in my apartment buildings elevator or staircase (this is not Ashley Furnitures fault). However, now that I don&'t have the couch that I paid for, it has been a week since they delivered it and no one from Ashley Furniture has reached out to me about a refund. I have called a number of times and no one picks up and customer service has me waiting for an hour that results to me leaving a voicemail for them to call me back in which THEY NEVER DO! Today I called the store again, and finally someone answered & all they asked for was my name, &"my problem&", and call back number. After they asked those questions they hung up. I&'m so disappointed in Ashley Furniture, I really thought they would have their shit together being that they are a big company, but I thought wrong. Once I get my refund back, I will be shopping somewhere else for my sofa.

Great staff. Friendly and knowledgeable crew. Excellent furniture.

Shop Ashley online too, the item's proce may be lower than instore. I had a printout of the online pricing which they honored saving me $$

(Translated by Google) Here is a great scam, all my furniture broke and I have been trying to be solved for more than 6 months and nobody does anything, the managers cheat they say that it will be solved and they not only cheat and lie, very friendly faces when buying but later the opposite when claiming for Product quality, I DO NOT RECOMMEND ANYONE THIS PLACE. ,,, BIG SCAMMERS (Original) He aqui una gran estafa, todos mis muebles se partieron y llevo mas de 6 meses tratando que me solucionen y nadie hace nada, los manager engañan dicen que se va a solucionar y no solo engañan y mienten, caras muy amables al comprar pero despues vez lo contrario al reclamar por Calidad de losproductos, NO RECOMIENDO A NADIE ESTE LUGAR.,,,GRANDES ESTAFADORES

I wish I could give 10 stars. Service was absolutely amazing. Roy and his team provided excellent service when we initially came to select a couch in March and then (after it wouldn't fit through our door) helped us select a different one that would. The stressful process of furniture selection was made easier because of the people at the store. Thank you all again! We cannot wait to have our couch in our new home!

The bed that I spend money to have comfortable sleep make my downstair neighbor uncomfortable.Squeaks Squeaks Squeaks. today my downstair neighbor start banging on my apartment door at 5:19 am. We have a new born baby so we move a lot in our bed. it Squeaks to bed that make my neighbor to bang on our door.

WILL NEVER SHOP HERE AGAIN. I had bought a bed and mattress for $3600 and 3 days later the bed frame broke while my baby was on it. Now they won't take it back. The mattress I bought hurt my body so bad.I had told the salesman that I have back issues he said this will be the best for me. Then when I went back in to complain about the mattress and bed breaking they said I have to buy a new mattress and can't return it or exchange it. Then me and my family being OF COLOR AND THE SALESMENS BOTH BEING WHITE !! The manager at concord after making us wait for hour to be helped proceeds to say well if you shouldn't have bought this mattresses if you couldn't afford it in the first place ! RACIST !! When I had called after my bed being delivered the bed and night stands were all scratched up and messed up I called they said a tech couldn't come out til next week and never texted or contacted me to come out and fix it! I will never shop here again

I agree with the most recent reviews-buyer beware. They don't answer the phone or call back. If you need help, you will need to go in store. If has anything to do with refunds they might punt you off to corporate but I found out the hard way that corporate doesn't handle in-store refunds. Be careful if you decide to shop here. Everything feels so rushed and they put a lot of pressure on you.

Yelp please allow zero stars! Ordered couches over 2 months ago. I called today to confirm my delivery this Friday.....nope they cancelled my delivery date and push it to August 11th. No one called me or emailed me. Cancelling my order and taking my money somewhere else.

I went to Ashley searching for a new mattress after almost 10 years. Wasn't really sure where to start but Loren helped me look at a couple different options. I walked around and laid on a few. Took about a good hour for me to make my mind up but he was very patient. He gave me info on all the finance options and got me a brand new mattress. Spent a bit more than I intended but I wanted to make sure I don't have to buy another mattress for another 10 years. All of the gentlemen working were very helpful and polite. Buying process was pretty smooth. I'll be returning next week to help my nephew furnish his apartment. I would definitely recommend shopping here for your home furnishing needs. They had some pretty good pricing and great customer service. Can't wait for my mattress to get here Monday!!

BEWARE. My husband and I came in here and spent thousands of dollars on new furniture for our home. The promised delivery date came and went and we had to spend probably 6 hours on the phone to get our bed and mattress delivered (albeit three weeks late). The headboard arrived severely damaged and they also delivered the wrong mattress, which they still have not replaced. A sales manager promised us a 100$ refund for our trouble which we also haven&'t seen. We also have yet to receive a coffee table that we ordered, which was promised to be delivered by now. I have now spent another 2 hours dealing with this issue. Apparently, they cancelled the order without telling us or giving us a refund!!! Now, they say they can&'t deliver it until the end of August. Each time I have had to call and fix something, I get the run around. Either no one answers or whoever answers is absolutely useless and incompetent. You couldn&'t pay me to shop at Ashley again.

I walked in with my mom just to browse around. We were immediately helped by a woman who is from Algeria ( I forgot her name). She was very sweet, she didn’t force us on purchasing anything. She gave us detailed information on everything we were looking at, she had the best customer service at the store. Thanks to her we got a sofa

my wife and I came in to purchase some furniture (bedroom set and dining room table) everything went fine until it was time to pay, then everything was confusing,the salesman didn’t explain everything right , so we put $600 down in the rack dept and the salesman wanted more money at the front desk ,so we just ended our purchase and we asked for our money back and they have given us all our money back except $305.15 and this was 3 weeks to a month ago and I have left messages and no one has returned any of my calls....smh....this is do unprofessional of ashley furniture of doin bad bussines!!!! jermain said he would refund it it back to my account but nothing has happened!!

10/10 And the sales manager Angel is hot. Call me!

Original sales person Aaron was very helpful and extremely nice and very patient and informative with answering my questions. Unfortunately he had to complete a deal with another costumer and transferred me to Richard. I had previously inquired about their military discount and in his small talk to me he asked “is your husband in the military”. I was there alone and am a female, but where does that constitute that only men are in the military? On that note I am a US Army Veteran! His reasoning behind it was, “ oh it’s just that you’re little”. Again, where does my stature come into play? Other than that, overall good experience.

Positive experience. Sales person was friendly and helpful. Answered all questions which helped me make an informed decision.

Buyer Beware! How true. Admittedly I was not an informed shopper when I went to Ashleys in Emeryville to buy a sofa. They all look great and I picked out a nice looking sofa /love seat combo in leather.I was told it was top grade leather and will last forever. I got it delivered and it looked good until a small tear happened between the cushions.I called for a repair and the tech did not show up. I rescheduled and the tech said he would replace the section, then I was told it was not available. I went through a couple of rounds with the store until they offered me another product in exchange. I accepted but I kept the couch. The tear cannot be stiched and now there is a bald spot on the back of the couch where my head makes daily contact. Their service was inefficient but I made my agreement. However, the fact remains that the leather is poor quality. I'm sorry I went there and caution anyone interested to research thoroughly before making a purchase there. I'll never go there again.

My partner and I went in expecting to only get a few essential items for our new apartment as we were on a budget. With the help of Marianna and Angel we ended up leaving with enough items to fully furnish our new apartment and stay within our price range. One stop shop for furnishing on a budget? Unheard of! Cannot thank the wonderful staff enough for taking such great care of us and making us feel comfortable in what can be a stressful situation. Would highly recommend to anyone looking for high quality items at a great price. Thanks Ashley's HomeStore!

Great day everyone was helpful and compassionate.

today was great help we will see when its delivered and we can rate again

Told me the furniture would be here by a certain date and then they changed the date with zero notice and offered zero help/discount.

Absolutely horrible service I've called three four times over the past two days they answer and they put you on hold for over 45 minutes with no one picking up the phone. Your chances of getting any kind of customer service is ramming your car through the front of the store even then they probably wouldn't acknowledge you. Wouldn't be the first time I heard horrible stories about the service they have in that store.

Absolutely horrible service I've called three four times over the past two days they answer and they put you on hold for over 45 minutes with no one picking up the phone. Your chances of getting any kind of customer service is ramming your car through the front of the store even then they probably wouldn't acknowledge you. Wouldn't be the first time I heard horrible stories about the service they have in that store.

This is by far the best Ashley furniture I’ve ever been to in the Bay Area!!! The customer service was amazing everyone was so nice if you need anyone to help you out go to Maria Ann or the store manager. Great amazing people.

My sales person Divine was wonderful. She took her time to understand my needs and wants. I have purchased a 14 piece living room set and 5 piece dining set. Divine also help me pick out some piece for my bedroom. Please go in and ask for Divine she is a great advisor and knows her furniture.

Great Service. You gotta meat Roy and Thomas. The store is open till 7pm during COVID!

Jamika at the Emeryville Ashley HomeStore went above and behind the call of duty and I truly thank you for that!

Great service and 50% off sale

Update: they finally rescheduled it for yesterday between 3 and 7 pm. No one showed up and no one called. Just tried to track my order and now it suddenly doesn't recognize my number. I still don't have the sleeper sofa I paid 700 plus for and they can't even call, apologize and take it upon themselves to reschedule or correct their mistakes which have been going on for about a month now. Never shopping at that place again.

I recently purchased a power reclining loveseat and chair from this store. The chair was not delivered due to it was damaged at the warehouse, but the loveseat was delivered. I called the next day to advise them the loveseat was also damaged because one of the seats leaned to the left. I requested a new loveseat to replace the broken one. They sent a technician to take a look. He agreed that the seat was leaning due to frame underneath was bent and said someone from Ashley would contact me. No one contacted me so l called to inquire about my replacement loveseat. I was told that Ashley does not accept returns even when the furniture is delivered broken. They offered to send a technician out to repair their broken furniture. These people sold broke down furniture as new, quality furniture and refused to replace it. I cancelled the chair to avoid getting any more of their broken garbage.

The store was very busy and Aaron took the time to stop and asked if anyone was assisting me. He provided awesome customer service. I recommend this location for your furniture needs.

I just got a call saying my delivery is rescheduled because I didn't respond to attempts to confirm it but that call was the first I received. It seems likely like a favor was done for one of their salespeople to complete a sale at my expense. It's the most logical reason why their delivery service would deliberately go around their own protocols. A company that lets its delivery service do shady things like that is not worth doing business with.

I was helped by Mary. I love the way she introduces about the products. She very patient for our hundred questions. Beside that, I also found my favorite furniture here with very great price for high quality products.

Same as everyone. Nightmare customer service. Sleeper sofa was supposed to come today but I hadn't received the day before phone call, so I called this morning, updated my phone number with them and confirmed the timeframe for delivery. Just now I called because it's an hour away from the end of the timeframe and they tell me they came two hours ago and took pictures in front of the apartment building so now I'll have to reschedule. They admit they called the wrong number and left a voicemail but refuse to fix the problem and refuse to reschedule until I call back tomorrow during their business hours. Now I'll go another few weeks without the bed I just spent 700 dollars on?

The customer service here is awful, I purchased furniture worth 10 grand and realized extra charges were added (after the fact) the prices were unclear and the delivery date changed on me several times because of a mistake the store made in jotting the wrong phone number for the order. Ashley’s simply wasted my time even more and this is why people opt towards ordering furniture online.

Axel was very kind, professional, and helpful. I was in and out in less than half and hour and got exactly what I needed at good sale prices!!

Very professional love Roy very nice to work wit me.

Extremely helpful and very friendly environment

I don’t like how they asked to give them a 5 star review in order to get free pieces to my bed (screws) or I’d have to pay .

Joy and Albert are very pleasant to deal with. Not hard pressure but attentive. A unique balance so many sales folks haven’t mastered.

Great location ! Brandon Santos helped me and he was so professional and bright ! He knew everything when it came to furniture . I told him my limit and he got me what I needed under my limit ! I walked out happy 😊! This location is a must !! Also, Albert is a great store manager he helped guide his employees in a professional matter !

Update is after more calls, I finally got my rug mid February 2020. Keep in mind I was supposed to have it all mid November 2019. Worse furniture store EVER! I wish I didn't have to give this place even 1 star cause it deserves -5 stars.

Do NOT purchase anything at this store, your time will be wasted. My husband and I purchased a large sectional, a tempur pedic mattress, and adjustable bases. We were told everything would be delivered in a week. Fast forward to a week later, absolutely no confirmation call the day before nor the day before, I had to call and was told a time frame between 12:15 pm and 3:45 pm. I was home at 12 pm and called at 12:30 pm to ask for an estimate again, turns out they arrived at 11:50 and waited for 15 minutes (which is a lie) then left, didn't even bother calling me. Then I was told that some pieces were backordered and won't arrive with the rest of the pieces. I cannot believe while purchasing all these items the manager, Francis had the audacity to ask for a good review on the spot even when she acted like the furniture insurance was included in the deal (it wasn't). I've currently been on hold for 30 minutes trying to figure out where and when I'll be recieving my furniture, save yourself the time and energy and buy elsewhere I regret spending so much money at this awful business

Great great store !! Professional and I got what I needed at the price I needed . Brandon Santos stayed in my limit and made sure I was happy !!!

Mary Ann and Francis were very helpful today they made our time here fun they both are very welcoming people

He was great

I been shopping around for furniture and Francis the sales manager and Brandon were so friendly, so knowledgeable on the products that we felt comfortable enough to buy from them. Thank you very much guys and i will definitely be back to finish furnishings my new home.

My sofa that I purchased missing a cushion, went to the store and the manager Albert Rojas was less then understanding. I had explained that I was interested in purchasing more furniture but if they were incompetent to deliver my original purchase why would I do business with them again. He worked up for my additional purchases at 50 percent off to make me feel better but in all reality it&'s the same deal that I got when I walked in the door. Customer service stated they would send me a gift card. Never received it. Second attempt to deliver it again after I took the day off without pay the couch was ripped. Customer service was rude on the phone and had to return to the store for a second time.DON&'T BUY HERE THEY DON&'T CARE ABOUT YOU AS A CUSTOMER. YOU&'RE JUST A $$$$

Our experience today was more than great. My husband and I were warmly greeted and we were assisted with all of inquiries related to the product. Every question was answered with patience and our sales representatives were very personable. We are very happy with the choice of mattress we chose and the price. Excited is an understatement of how we are anticipating the delivery date lol! We would recommend Ashley Home furniture to our friends and family. What a really nice shopping experience. You ladies rock!!!! Thank you again.

It's fine

Francis and Joy were amazing. Frankly, they are the best sales people I have ever come across. They listened, they helped us select exactly what we wanted. My wife and I felt very taken care of. Highly recommend you ask for either Francis or Joy. Someone give them both HUGE raises!! Pls.

Great experience had very good helpful service from both Denise And Hannia found exactly what i needed and the Manager Francis also helped alot finding us the perfect delivery date overall great experience!

Francis and Cheryl were awesome. They were very helpful and patient with me. Highly recommend this location

My mom and I recently bought a couch at Ashley Homestore from Branden Santos and he was a great sales associate. He worked with us on the prices and gave us a really great deal! I recommend anyone who is looking to purchase furniture from Ashley Homestore to work with Mr.Santos.

Too over priced

I bought a set of dining table with chairs and a set TV cabinet on 12/2019, which are all brand new. But after receiving it, I found all problems then tell the delivery man that he asked me to call his company. His company told me to call the store where I bought it. I did call and report all the problems and send pictures to them. They called someone to come to my house for repairs. He said some parts could not be repaired and they had to order. Then I received a piece board for a month. Then I call again today, the operator said that the other did not mention it in the report of the maintenance staff. I am really angry, I did not buy the used and refurbished products, they sold me bad quality furnitures and I need to call,wait,call,wait then call them to arrange someone to install the parts......... What kind of service is this? What company? It's been two months in my house and it doesn't work. How long should I wait? Maybe six months? If you want to buy this company's products, I think you need to think about it for a month.

Great customer service great prices and good discounts!!!

Cheryl and Francis were wonderful to work with!

My experience was amazing. The staff were incredible warm and welcoming from the moment I stepped in the door. I've had my eye on a couple of pieces for a long time watching pricing but always out of my comfort zone. Today they made me an unbelievable offer and was all in. Thank you Cheryl Oshin and everyone that helped me all the way home. I am truly a customer for life. Going back next week for more William

The staff in Ashley’s furniture is AMAZING!! Each and every concern or question I had they were able to answer and help me leave satisfied. Thank you so much Charyl and francis .

I was having a bad day and Cheryl and Francis made it all better. They provided exceptional customer service and I was able to leave the store a happy satisfied customer they made everything work out for me. Thanks Ladies I appreciate you very much! Shop there they will make it worth your while

Thank you so much to the manager Francis and Ricca for helping us on choosing the perfect bedroom and mattress set. They gave us an amazing deal that we were very pleased with. They made us feel comfortable giving us time to think about what we wanted. They both were very kind and did whatever they could to accommodate us. Beautiful experience, will be back again!

Very pleased with the the product we ended up getting from Ashley. All thanks to the manager Francis and Ricca for breaking down everything and allowing us to take our time to choose what works best for us. Lovely ladies will be back again gladly!

My experience with this company has been horrible. I had purchased my furniture Dec 29th, I was told my delivery would be Jan 12. The day of my delivery I get a message saying the my items were back ordered (the sales person never told me my items were back ordered and they can see that on their end). They rescheduled me for the following Friday Jan 17. I was told that my delivery would be from 9:30am- 1:30pm, at 11am I get a call saying that the dellivery guys are running behind and my delivery was not from 1:30pm to 2:30pm and I would get a call 30 mins before the drivers arrive. It is now 1:50 pm and I have not gotten a call or text. I leave my job at 1:55 pm to make sure I was home, I get a text at 1:59 pm that they delivery guys would be there in 10mins. exactly 2 mins after the text the driver calls me saying he is there. I ask for him to wait for me because they didn't call me 30mins before like I was told. by the time I got home they were leaving. they did not wait for me although they have a 15 min waiting window. NEVER IN MY LIFE WILL I RECOMMEND THIS UNPROFESSIONAL COMPAY. Shop at Living Spaces instead! great customer service.

Frances and Denise were extremely polite and helpful! Would definitely recommend their service.

Denise & Frances were amazing! Definitely will always come back here

Last update: the day of the delivery, I was supposed to get the coffee table and a throw. They did not come in the Delivery window promised, and the delivery guys smelled like marijuana. They said the throw was not in their delivery. I called and they said the throw went on back order that same morning. How's that even possible??? I ended up driving all the way to emeryville the next day saying I don't care which throw, I just want to take one home to get this over with. Frances the manager gave me attitude saying they were busy. I did end up bringing home the last item. And that's the last of my nightmare after more than two months of placing my order. Never again. I would rather support small businesses who keep their word. Update: it's 1/21, two months after placing my huge order. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Now I recheck and it's saying my delivery window is 1-5. I don't even know anymore. This isn't helping me come back as a customer at all whatsoever. What a huge waste of time. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. Definitely regret trusting Ashley furniture. Neve again will I ever step foot in any Ashley furniture.

Last update: the day of the delivery, I was supposed to get the coffee table and a throw. They did not come in the Delivery window promised, and the delivery guys smelled like marijuana. They said the throw was not in their delivery. I called and they said the throw went on back order that same morning. How&'s that even possible??? I ended up driving all the way to emeryville the next day saying I don&'t care which throw, I just want to take one home to get this over with. Frances the manager gave me attitude saying they were busy. I did end up bringing home the last item. And that&'s the last of my nightmare after more than two months of placing my order. Never again. I would rather support small businesses who keep their word.Update: it&'s 1/21, two months after placing my huge order. I&'m supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Now I recheck and it&'s saying my delivery window is 1-5. I don&'t even know anymore. This isn&'t helping me come back as a customer at all whatsoever. What a huge waste of time. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. Definitely regret trusting Ashley furniture. Neve again will I ever step foot in any Ashley furniture.

Awesome furniture store. Staff is super friendly and the customer service is amazing. They treat you like family. Best furniture shopping experience thus far!!!😊😊

Brandon-Really knowledgable, great attitude, and very patient with our choices.

Loved working with Joy

I loved.

Francisco did everything in his power to make sure we got what we wanted and at the best price. He has a great sense of humor too.

Iris was an amazing Salesperson. Very knowlable. 5 stars for Iris. I'm coming for my sectional.

The staff at Ashley’s were incredibly helpful, accommodating, and patient. We were assisted by Francisco. His humor and friendliness made us feel comfortable while we were looking for our furniture, and his insights provided terrific guidance so that we found the right items for our needs.

My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. When we arrived at the store we were greeted by a young man named Erick who was very knowledgeable about the inventory and its availability he was also Intentive to are needs showing patience giving us the time need to make a decision on the right pieces to fit are lifestyle. Thank you so much Erick and Ashley Homestore sincerely the Adam's family.

This place is okay, I didn't find what I was looking for, but overall great quality of furniture!

Francisco was very helpful at providing with excellent service and making my shopping experience lovely! Store is very clean and well arranged.

BUYER BEWARE!!! The furniture looks great, I purchased a sofa and love seat with the protection plan.... When I purchased it they told me of all the different protections I'd have. Ie: Damage, stains, breakage and repairs ect... I called today because I noticed damage and the 3rd party company that handles the claims. They told me that their coverage doesn't include tears or fabric damage and many other issues. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I should have known what they were saying was to good to be true.

BUYER BEWARE!!!The furniture looks great, I purchased a sofa and love seat with the protection plan.... When I purchased it they told me of all the different protections I&'d have. Ie: Damage, stains, breakage and repairs ect... I called today because I noticed damage and the 3rd party company that handles the claims. They told me that their coverage doesn&'t include tears or fabric damage and many other issues. Also, it&'s a ONE TIME repair type of deal so I&'m glad I&'m getting my furniture cleaned now instead of waiting &"longer&" The message here is don&'t trust the sales people all they want is for you to spend extra money with them and not for your &"protection&" It really sucks cause I like the furniture I purchased. I should have known what they were saying was to good to be true.

Definitely recommend this store. Good inventory and fast service.

I had a delivery set for Thursday and the time changed 4 times before the date. The furniture was delivered and could not be completed because the parts was missing to the bed. It's been 2 days and no calls after I called them 3 times my self. It's Saturday and I'm calling the 866 number to be waiting for long mins to be dropped 5 times . I'm posting on every media site I can . This is some bullshit . It's a lot of people that know me in the music world . I don't play when it comes to doing what is right .

I would give more stars if I had a better experience, but this company put me through hell. We were about to purchase our new home and we of course need furniture for the place. I thought this company was reputable. I hear so many advertisements on TV and on the radio, but I was so wrong. The customer service in the store was great, was helped by Joy. But the experience goes way downhill after they get your money. We spent $8,000 on a huge order. It was set for a day one month after ordering, and Jamika at the store and a person from the warehouse both called to confirm two days before. I confirmed all the items were in stock because it was a huge order and they both said yes. Then all of a sudden the day before the delivery, Crystal says most of my items are on back order and the earliest will be next week. What happened in those two days to all of a sudden all be on back order?? So my husband and I went to the store the day of our delivery talking to Frances, the manager, saying we want to cancel. I spoke to so many people at the warehouse and at the store when I shouldn't even be following up this much. I'm doing their job for them when I spent thousands of dollars. We ordered all of this stuff a month ago before delivery.. it's not like we rushed it. So we just wanted to cancel. Then all of a sudden everything is in stock again and will be delivered two days later. They even had Gary the regional manager involved. So okay I gave them another chance. Then I get a call the day of the delivery that the cocktail table was on back order again and the next delivery available is ONE MONTH from now. So yes I got most of my order but it took a lot of persistence that wasn't even worth the stress and time, and two months later, I still don't have my complete order. I've been told so many lies I don't even know what to believe. Do yourself a favor and stay away. Not worth your time at all.

Excellent Customer Service

My Salesperson Denise in the Emeryville location. was Amazing! She was very, helpful, knowledgeable and patient. She explained everything in detail so, that there would be no surprises later.

We couldn’t have asked for a better shopping experience. Loren fielded all of our questions and was super informative. Best of all, when he didn’t have an answer, he sought one for us. The whole team was fantastic. Shop here. You’ll thank us later. All of the other amazing reviews are true.

Loren did an amazing job with my partner and I. He helped make our selection of a new couch for our new home a breeze. He was knowledgeable as well as personable. I highly recommend this location & salesperson.

The salesman Loren was very friendly and helpful

I received a very courteous and professional “how to” to resolve my issue.

Francisco was professional and knowledgeable. He listened to questions and helped me find the right product. Francis’ presence was welcoming and reassuring. I will refer family and friends to Ashley knowing that they will be well taken care of.

DO NOT EVEN THINK OF SHOPPING HERE! I usually shop at a small Amish furniture store in Berkeley, but thought I'd give this place a try to save me a few K's. I wish I had never made that decision. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. I felt great leaving there. I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25.I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. I called immediately to let customer service know. 1 hour minimal time on hold. I have made about 3 phone calls to check on status of my barstool. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. It was a waste of time speaking to Frances as well because, she can't do anything! So they tell me the swap will take place 12/17, a whole month later from date of purchase! Nothing I can do right, so fine. Today is 12/17, they came to pick up the barstool....and they said they were only scheduled to pick up NOT DELIVER. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. NO ONE EVER CALLED ME! I had to reschedule that delivery because I will be out of town. I asked her to also check on the rug since I have her on the line because it hasn't been delivered and I haven't received any UPS tracking number like the other items. Guess what! She checks and says, "it looks like that isn't attached to your order, so I will attach it now". Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! This is so ridiculous that it's funny now to hear all their excuses. I will never again purchase here and discourage anybody from ever doing so. I should have read their reviews first. That was my bad!

Sales and discounts are a scam. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. Other reviews speak about this too.

I do not know where to start. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900.Of course they left room for negotiations, so when checking out, I tried to make the total price meet our budget, so our salesperson played with the numbers and made it reach our budget, of course he showed me the screen of his computer to review order, and there is no way to know if anything is missing there specially that the description of the items is hard to understand, so I trusted the guy and told him to make sure everything we ordered was included.We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us.The worst part of the story is the recliner chair, we never got it, and what happened is the guy took it of our order to reach our budget without let us know. So it screwed up our whole set because the recliner is the best part of it.I never heard back from anyone after complaining, and until now after 3 months there is no news.I will never shop at Ashleys and will never recommend it, bunch of crooks.

This experience started on a negative note for us but thanks to Destiny and her team at the Emeryvville location, my delivery and item ordeal was brought to a great resolution. And ultimately made me happy. I would shop again at this store. Great job.

Thank you so much for your help and deals we appreciate it ,Santos , Francis and Alberto,

The experience at Ashley‘s was an amazingly Great service. The staff was Very considerate and sincere about the product and very knowledgeable to any questions that I had. I would highly recommend Ashley’s to anyone. They all worked together as a family. My hats off to all of the staff at Ashley‘s in Emeryville California. See you soon!!!!

Pushy sale person pushed us right out the door. Let us look than maybe ask if we need help. After we said no the first time get the hint.

This review is regarding the Emeryville -California store only. I will never purchase anything from here. The WORST delivery ever in my life. I paid 200 dollars for the delivery and they postponed my item twice, second postpone happened without giving me a call or text, I took a day off work to stay home and waited 5 hours and they didn't even bother to text. They told me to remove my couches in advance of the delivery so it's been two weeks without couches, during thanksgiving too (because I was supposed to have them before thanksgiving), so you can imagine how inconvenient and inconsiderate that is. The lady at the front desk only commented "I understand this happened to me too" as if that makes it okay!!! Never again.

Just got a leather couch for a great deal! This place had many nice salesmen that were able to negotiate prices for it. Ashley's Homestore is a bit expensive but does give many good deals. I recommend showing up to Thanksgiving and Black Friday deals. Also just saying, I'll be back!

I had plan all week to go to this store to buy a sofa I seen online. Please I went there and could not get and help from anybody that work there. And they were not even with other customers. My cause I still had on my uniform. Stay led in the store and couldn’t even get a question answered.

BeE AWARE!!! DO NOT buy anything at this location everything is final sale but they don't tell you, I bought i king size bed frame on 10/25/19 I told them is a Cali king and they delivered to me the square king on 10/29/19, the guys that install it made me sign with out showing me that they had install it and run out my house, I went to my room to see a huge gap between my mattress and the bed frame I called the store right away and they made me come in person just so they can tell me they will send a tech to fix the frame, (what's there to fix?) it didn't make sense but they told me to follow the process before they exchange it, I said okay, they told me I would get a call from a tech and days went by and never got a call so I called them again and they said that a tech will be at my house on 11/14/19 the tech came and told me there is nothing he can do to fix it and that it's just the wrong frame size so he said he will put it in the notes and they will call me to see what they can do, is now 11/22/19 and I never got a call from management so I came in and spoke to a lady so call manager that didn't have a name tag and was extremely rude and told me that is my fault for ordering a king frame and not making sure it was the right king, she said "is up to her if she wants to exchange it or not but She will need to speak with the distric manager" I said okay give him a call and she said no because is your fault is not our fault so I know the district manager will say no! Wow really? What kind of customer service is this? If you order online there is a rerun policy but at this store everything is final sale as if it was clearance! But they don't tell you. They treat you like if your money spent at this store means nothing, DONT WAISTE YOUR MONEY AT THIS LOCATION!!

Francisco was awesome! He took the time to explain the different features to my mom on the reclining living room sofa sets. Please ask for Francisco for the best service!!!!

Thank for your excellent service Albert, the manager

Came in to help my boyfriend pick out a whole set of furniture and the process was completely seamless. Albert helped us and could not have been more transparent, helpful and knowledgeable. It’s essentially a one-stop shop, would definitely recommend for anyone in market for home goods!

Love my new couch!Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. Very friendly in-store staff and delivery team. I will definitely be back and share my experience with others.

Altomese Joy inspired us to fill our home with the most beautiful items. She has been such a pleasure to work with, and helped us get the best prices too. We will definitely be back to work with her next time we need any furniture.

They're beds are nice but there customer service is horrible . They delivered my bed at the wrong time left it outside. I called them to see what went wrong they said they came at the right time and it's not there fault . They said someone from my home signed the paper and I don't have anyone that lives with me . So a total stranger signed my papers

This is my first experience with Ashley Homestore. It is a modern day Levitz, much , much better. Karen who was a hustler ( in a good way ) exceeded my expectations, The delivery processed and the texts they sent me to keep me advise and the ability to track the drivers and they were able to advised me 10mins before they showed up. The delivery people were great more then great excellent.

Mary Ann was very friendly and helpful. She made our furniture experience great!! She will tell you what is good and will not push you to buy things. If you go to the emeryville store ask for her !!

Loren helped us out today and it was an incredible experience. Not only did he listen to our needs, budget and taste, he was also extremely patient and fun. We have never had a better experience at a furniture store before and walked out with an amazing deal. Loren and Albert helped make our house a home and we are very seriously considering naming our first born children after these charming, beautiful men. Come to this Ashley furniture- YOU WON’T REGRET IT!

Brandon Santos was excellent with his service. Very knowledgeable with the products and gave honest and positive feedback! Definitely will return!

If you go to this Ashley Homestore you need to shop with Brandon S! He is the best I literally felt confident in the mattress I bought with all of the knowledge he provided. Great furniture at a great price.

Wonderful experience at Ashley home store in Emeryville!

Omg!!! I can’t believe the deal that I got today!! For the best service, go to the Ashley home Emeryville store This was the most incredible furniture shopping experience we have ever had! We were shown various items that fit our needs and budget. The selection was amazing with so many quality pieces to look at! I absolutely LOVE shopping at Ashley store and will be a lifetime customer. Salesman Aaron was wonderful!!!! Ask for him, but and salesperson at the new Emeryville store will make up you happy!!!

I have about four and a half months I purchased stuff for my house I still waiting to get complete my order they bring some stuff but I still missing couple things this company they don't care about the customer I called too many times I drive there and I don't have any answers that's ridiculous

Let's start by saying the good, Loren is so kind and has good customer service skills. A couple days after our purchase I realized that I didn't see our protection plan on our receipt. My fiancé and I went in and questioned it, we stood in front of the desk for 3 minutes with two girls talking to each other and not even acknowledging us. I politely said "is there any way we can get some assistance"the sales manager Karen blamed it on Loren by saying "oh he's new" what a horrible response. I asked if we can add it to our Ashley's furniture card that we had just applied for. She said no, that it would have to paid for with a separate card. I let her know that it was pretty unfair that she couldn't put it on my card since it wasn't in fact my fault. She said if I wanted to talk to the manager I could come in the next day. Why could not just be taken care of? I haven't even received my furniture and I'm already regretting going with Ashley. Karen said I had two weeks after I received my product to Add the protection plan. . . I'm not canceling as of now in hopes that I can get a manager to reach out to us prior to our delivery.

Destinee is amazing and albert as well

Please wait 7 weeks for you to get your furniture. Whoops sales rep actually selected the wrong furniture for you. No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Just wait for a call for picking up furniture then resend the furniture to you. Call won't come. I bring the furniture to the store angrily. Ummm you can't leave it here and refund will be in maybe a few days? No certainty though.Oh you know what? We can't order you the furniture. Oh wait we can. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete.

Our experience here at Ashleys Furniture in Emeryville, CA was awesome. The employee Brandon Santos was a great help in picking out the perfect couch. He explained all the details and price very well with much patience. Thank you!

Great experience. Nya was very helpful but not breathing down our necks, we were able to peruse all the options and walked away feeling really good about the deal we got. Cheaper than Ikea and higher quality! Would definitely shop again.

Karen the new manager is a JEWEL She is so helpful and customer focussed. She made my day. She is an excellent ambassador of the brand. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. I'm a long Time Ashley customer and I will continue. THANK YOU- Golddie

We bought new furniture and its beautiful!😍 and they have the best customer service with beautiful smiles

Looking for new furniture for my new home and I knocked out 4 rooms for a good price. Joy was my sales associate and she has great personality and good experience. And Albert was awesome as well

The experience was super awesome... I would highly recommend that if you have any furniture needs that you stop be Ashley and give it a look. They have a huge floor set up and also lots of decor ideas. They have great prices and will try to help you as much as they can. The staff is awesome. Thank you so much I will be returning

The experience was super awesome. They gave me a great price match... we will be coming back soon to do our living room

My experience at Ashley's was super awesome. . . the staff was very professional and they helped more than 100 percent. If you are looking for any furniture I recommend you stop into this store. They have a very big floor set up and also lots of styling ideas for your home. They gave me the very best price for the bedroom set I purchased. Thank you so much for the service and we will return again upon redecoration our living room

Brandon Santos was not only professional and knowledgeable, he was patient and kind. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. Ask for Santos :)

I had a wonderful experience. . . the sale person was great. . Brandon Santos. . will come again and tell family and friends. . .

THIS REVIEW HAS NO REFLECTION ON THIS LOCATION (EMERYVILLE). THE SERVICE AT THIS LOCATION WAS EXCELLENT. THIS IS ABOUT THE DELIVERY PROCESS. I CONFIRMED OUR DELIVERY FOR THURSDAY 10/10/2019 BETWEEN 11AM-3PM. OUR DELIVERY WINDOW WAS CHANGED 4 TIMES WITHOUT CONTACTING US (11-3, 3-7, 5:30-7:30, 8:30-9:30PM). I CALLED CUSTOMER SERVICE TO LODGE A COMPLAINT AND TO INFORM THEM OF THEIR UNPROFESSIONALISM AND I AM REFUSING TO HAVE OUR FURNITURE DELIVERED AFTER NORMAL BUSINESS HOURS. CUSTOMER SERVICE SAID THAT I WILL BE GETTING A PHONE CALL BEFORE 9PM TO RESCHEDULE FOR ANOTHER DAY (TOMORROW) I'M STILL WAITING AND IT'S 10PM. I WOULD NOT RECOMMEND ASHLEY HOME FURNITURE TO ANYONE, MY WHOLE ENTIRE DAY WAS WASTED WAITING.

My husband and I were in need of a queen sleeper sofa and our sales rep Joy was fantastic showing us multiple options. Its better to go into the store, see the product, touch the product and connect with a sales rep who will give you a good deal than to order online. Highly recommended!

Friendly, non-aggressive staff who take the time to answer any questions you may have. I bought (unknown to me) during one of their weekend sales and got a great deal on a couch I love. Their delivery was accurate and friendly. They called to confirm the dates and times the day before and they were extra careful in the load-in. I'd definitely recommend them for anyone that wants affordable, nice, comfy furniture.

Experience from hell! Spent over $5,000; were told that all items would be available for important opening of housing date - not true; one item was delivered with rip; held onto our money for 3 months and when WE called about the final item they said it would never be available. Shoppers beware.

My sister and I had a wonderful experience with Joy today at Ashley's. She was patient and attentive to our needs. When my 9 year old niece was getting restless because she was getting hungry Joy offered her some snacks. We had a limited budget we were working with and Joy worked really hard to get us the best deal. I will definitely be returning to see Joy at Ashley's.

We bought a couch and rocking chair. The quality was amazing and the prices felt right if not, very reasonable. Whatever your do, ask for Joy! She is amazing and made the experience wonderful!!! She listens and is a pleasure to work with.

Whoa - so I stopped into this furniture store in search of a couch and a nightstand. I was promptly greeted at the door by a sales agent. Immediately I thought to myself, &'How courteous of him.&' Little did I know he had an ulterior motive.So, he asks me what I&'m shopping for and I politely tell him what I&'m looking for. He walks with me for a bit telling me where to look. After that, I tell him thank you and that I&'d like to shop around (by myself). Omg, this fellow says ok but then he stalks me throughout the store. He would hide and then pop up on me. I found a shag carpet on sale. As soon as I picked it up he came over and said I&'ll take that to the register. Bruh, I hadn&'t even made up my mind.I went to the financing department to inquire. Why was he hovering behind me the whole time (like for over ten minutes).Other than the over aggressive salesman, Ashley has some nice pieces. I especially liked the man-cave sofa that lights up! Not saying I won&'t ever return here, but the way I left there in a hurry trying to avoid that sales agent makes me think twice about returning.

I was helped by both Maryanne and Joy on two separate occasion. They were both super friendly and funny. They got me a sweet deal on a mattress and a sofa. Prices are extremely competitive. We looked all over and it's hard to beat their sales prices. Even though we make purchases on two separate days, they combined our delivery fee into one.For all future furniture, we plan to come back for the great customer service and fair prices!Keep up the good work guys.

Santos made my shopping experience the best furniture shopping experience ever Ashley’s is the best