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Ashley Store | Fairfield, CA 94534
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Fairfield, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Greetings From the Ashley Store in Fairfield, California!
How to Find Us & When to Visit
Affordable Pricing, Quality, and Style in Fairfield
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Friendly and knowledgeable sales people that make you feel welcomed and not pressured for the sale. Good products and great prices, what more could you want
The associate was knowledgeable and friendly. Told him what I was looking for and showed my all options a available
Great customer service from all the employees! But Tammy was very sweet and very very helpful! My husband and I will definitely be back!
We had good buying experience with Tammy today . Very pleasant, informative and educational ,,,discussed to us throughly different types of leather materials their pros and cons and so on . And most of all we had fun with her .
It was wonderful time that I purchased from Ashley store. I am very grateful from sales women named Tammy, she helped us find what we needed. She had a great behavior towards customers.
I appreciate Mr. Q. IS ONE OF THE BEST EMPLOYEES THEY HAVE PLEASE GIVE HIM A RAISE aSAP
Ms.Tammy was great at her customer service when I first walked in she already ask if we need help being so helpful. I felt so welcomed
We were warmly greeted and shown exactly what we came to see. Divine was outstanding and we appreciate her professional and personal service.
Tammy was very helpful and knowledgeable. She really took her time to help us find the right piece for our home. Thank you!
The sales person Mr.Q was very helpful and knowledgable. He made our shopping experience very pleasant.
Went in to find a coffee table and one bar stool. Carissa met us at the door and pointed us the right direction. Once we found the desired Items, we contacted Carissa was very helpful and efficient with our purchase. Very good experience all around!
Tammy helped me and my husband get our dream couch and dream tv stand! We couldn’t be more in love she was so passionate about helping us!! We couldn’t have lucked out more being in her hands. She made the process smooth and clear and explained any and every question we had. She even went above and beyond in clarifying their fpp plans and what would happen if there’s an accident to our purchases. If we make more Ashley purchases it will be with her!
Absolutely a fabulous store with attestation sales representatives. Store showroom was full with large variety of colors, patterns and selections to choose from. Tammy my sales rep was very helpful and answered all questions. She made sure I recieved all discounts that were available with my purchase. If your looking for furniture definitely loom at Ashley furniture first! Will be shopping there again for sure. Thank you Tammy!
Tammy was very friendly and helpful. She helped me pick the right couch for my needs. Very happy with the service Ashley provided.
Tammy was very helpful.
Tammy showed us around and was really pleasant to us. She was really enthusiastic and happy to help us out. Overall our experience at Ashleys Homestore was great thanks to her.
Tammy at the Fairfield store was such a nice salesperson. She was very helpful and explained all the info on the computer. Easy going and offered us time to think about our purchase and we purchased the FPP to keep our product safe in the event of an accident. She’s an asset to the store.
Tammy was wonderful to us
Agnes has an excellent customer service skills.
Tammy was fantastic. She was honest and reassuring. Work with her or Noel and you ate in good hands.
This is our third big furniture purchase from Ashley. Our first couch we owned for 13 years. Tammy was knowledgeable and friendly and helped us pick out a chair for our family room!
We have had the best experience with Tammy today , she helped us so very much and was very knowledgeable of all the furniture we were interested in . We truly appreciated her help and caring personality! We will be back … Thank you Tammy 😊
Mr. Q was knowledgeable, helpful, efficient, and wonderful to work with.
Tammy at the Fairfield store was amazing! She really took her time to get to know us and our style of furniture. She genuinely took into consideration our budget and made everything possible to not go over it. Tammy really made our whole experience so fun and stress free!
Agnes G - very helpful and friendly. She’s easy to do business with; I highly recommend her.
Pooja was Very professional and very very helpful.
Divina was extremely helpful. We were moving, and she was able to accommodate our moving date.
Salesman was excellent and professional and not harassing us like other companies just trying to get a sale. We were comfortable and relaxed and not pressured. Definitely returning for other products.
Went to Ashley Furniture and was assisted by Tammy. She was friendly, attentive and provided great customer service. Highly recommend
Tammy was great and super helpful. Kind and attentive.
She great and knowledgeable an patient Tammy
Agnes was an amazing associate. She helped us find everything we needed!
Tamana (Tammy) is super sweet and knowledgeable! She was so patient with us (:
Tammy was amazing! So personable, friendly and knowledgeable!!! Thank you!!
I went to Ashley off a friend’s recommendation, and I did not leave disappointed. Everyone I encountered was friendly and attentive, but Tammy helped me find a comfortable couch and talked me through the pros and cons of each one I liked before I made a decision. I settled on the Alesandra model and I’m so excited for it to arrive!
Karissah and Tammy did a great job helping me with my purchase. Thankyou. Arthur Robinson. Go Ashley Furniture.
Very attentive sales representatives. Timely delivery, good prices.
My experience was great, my sales person was Agnes G. She is awesome, please give her a try.
Bought a closeout floor model outdoor furniture set. Ashley had me personally move it from the floor out the back to loading dock and I had to load it myself. They had no one who could help in the store or in the warehouse. As a matter of fact, the sales person was willing to help but the manager said she could not because insurance. I had to get it in one day and one trip. If it wasn't such a good deal and my brother lived in Fairfield, I would have told them "screw you"! So thanks for nothing.
Ritu was amazing I thank you for all of your time help and patience helping us find the right everything for our new apartment
Tammy and Karissah 👍🏻😊.Very nice.
Ashley store , I need your advice/ help . The bed I purchased never been used. The mattress is too high. Can we replace it with shorter one . What is the shortest size that could fit in the bed I purchased?
From the minute I walked in Agnes the trusted adviser of Ashley noticed me and made a joke and immediately I was smiling and felt so at home. We were laughing most of the time .Such a warm feeling from her.I was looking for a comfortable recliner and she took me to this special collection of range rover (Boyington collection) recliners I sat down and didn't get back up for awhile. I immediately fell in love with this fantastic chair and bought it. Come in and see Agnes for your furniture needs!
Tammy was super sweet and awsome service!
Thanks Alma for your help best costumer service. I will buy again just for you! Thanks again!
Tammy was an excellent salesperson. She was bright and welcoming but not overly aggressive. She made my furniture buying experience enjoyable and I will definitely be searching her out for my next purchase.
Noel was excellent! He went above and beyond to find the best deal for us and made the process seamless and smooth.
The experience was TERRIBLE at Ashely Store in Fairfield. We were delivered a couch with a broken recliner on day one. They took months to respond or to offer a satisfactory resolution. They wanted me to wait for a part to fix the problem. After at least 10 phone calls. They finally picked up the broken couch after I said I was going to seek other options to resolve this. They still never returned my over $400 delivery fee and again that was after I made several other calls inquiring about this. They stopped responding altogether. I would NEVER recommend Ashley furniture unless you want junk and horrible service. Giving a (1) star since I cannot submit this review with zero stars.
Noel did a great job helping me
Tammy was excellent assisting my husband and I pick our new living room and master bedroom set. She is kind, thoughtful, professional and a joy to be around. Thank you Tammy for helping us settle into our new home!
Agnes Guadiz was super welcoming and helpful as soon as we walked into the Ashley Store. Thank you so much!
Agnes was fantastic and made you feel like family! Definitely recommend!
Agnes is a very lovely person , love the way she explained everything. We need More workers like her please. I appreciate for everything you did for us we will be coming back .
Was just here to buy a piece of furniture for my new apartment and Tammy was incredible. She was so welcoming and kind about answering all of our questions. Wonderful experience buying my furniture here.
Agnes G. was great!!!
She’s a very nice and helpful person!
Davina was awesome and so friendly! She helped us get all the items we needed for a great price!
Noel did a good job.
Noel was very informative….. Great job!!!
I was helped by a lady named Tammy who was super nice and helpful felt like I was talking to a friend rather than someone trying to sell me something. I felt really comfortable around her, usually I try and avoid salespeople because I feel uncomfortable how they try their best to sell me something rather than getting to know what I want or feel. Overall had a great experience with their customer service and my purchases.
I’m updating my original rating. Ashley didn’t delivered all the expected items, it’s been almost a month since my delivery that I had to call and report a missing item. Ashley representative promised that my missing item would be sent via UPS. I have not received it, I’ve been calling and can’t pass through the automated system. This one star is for the after making my initial purchase. ———————————————————————————— Noel assisted me with my first purchase at Ashley in Fairfield, Ca. He was knowledgeable, helpful, and very patient. Next time you’re at Ashley, ask for Noel.
Tammy was very helpful. I love my new furniture
Tammy was very helpful and was available to answer all my questions.
Pooja and Noel were very patient and knowledgeable.
(Translated by Google) Tamy was very kind and explained to us in great detail and we bought some tiwn mattresses (Original) Tamy fue muy amable y nos explicó muy detalladamente y compramos unos colchones tiwn
We recently visited Ashley, and the service provided by Mr. Q was outstanding! He was incredibly knowledgeable, patient, and went above and beyond to help us find exactly what we were looking for. His attention to detail and commitment to ensuring we were satisfied made all the difference in our shopping experience. If you're shopping at Ashley, we highly recommend asking for Mr. Q he made the whole process smooth and enjoyable. Thank you for the great service!
Agnes helped us get our couch for our first home! So sweet very helpful and patient she checked on us the whole time we were there trying to make up our minds. THANK YOU THANK YOUUU
Tammy is Very helpful and personable.
Tammy was very thorough, very professional and her knowledge of all products was extraordinary. She made us feel very comfortable in making our own decisions with our selections.
Agnes was spectacular! I could buy furniture or anything all day long with! She’s a keeper!!!
Noel he help find a good couch at a fast time recomend
Noel was very helpful explaining the financing process when buying our new couch
Went to fairfield Ashleystore and Melissa helped me with my entire home furniture in San Francisco. She was patient and professional. She was even able to price match a few items for me from other furniture stores. I’m still waiting on my delivery end of this month so will wait and see how it goes.
Mariano was extremely helpful. All of the staff who helped us were kind and knowledgeable.
(Translated by Google) Mariano and Alma gave us very good service. They speak English and Spanish. I recommend them. (Original) Mariano y Alma nos dieron muy buen servicio hablan inglés y español se los recomiendo.
Tammy here at Ashley’s was absolutely phenomenal. Very patient, NOT pushy and an absolute asset to this location. She answered all our questions, went above and beyond to make it a smooth process and made us feel extremely comfortable. I wish I could give more stars.
Tammy was so amazing! She was so patient and cared about our experience. We truly appreciate her service. We came in just for a dresser and ended up with a full bedroom set at an amazing price. When you head in ask for Tammy!!
Agnes - really enjoyed her great attention and professionalism. Definitely, recommend to buy your furniture at Ashley and ask for Agnes 😊
Agnes G. Was super helpful and speedy.
Amazing go see Agnes G!
Noel was very professional and informative.. he's soooo handsome
We made a purchase today our sales rep was Tammy, so has great customer service, was very personal and professional thank you Tammy we had a great experience today 💕💕💕
Thanks Divina Valeros for your help.
Noel was very helpful . Took his time and Showed us multiple options. He was kind and listened to what we wanted and helped us find a perfect option for us .
Divina thank you for your patient attending us
Mr. Q made the process very easy picking out a new couch. Moving and decorating a new home can be very overwhelming, I appreciate the knowledge of the store and products. Very happy with his service .
Mr. Q provided us with great customer service and had answers to all of our questions. We would definitely recommend him as a sales representative!
Alma & Noel were very professional and helpful while I was searching for new furniture. The process was swift and easy. Thank you all for the experience.
Agnes extremely friendly, personable, great sense of humor. Very knowledgeable about products I purchased.
Kimora was excellent. Helpful and wonderful. Excellent customer service. She deserves a raise.
We went today to buy a Sofa and Alma helped us and she was so kind and polite I recommend her if you're want something for that storw She's very professional
Noel, was very nice and helpful in helping me and my family choose and bed frame and mattress for my new bedroom.
Alma was AMAZING!
Came in to just browse couches see what they had to offer. Wasn’t expecting to actually buy a couch same day. Mr Q came right up and asked us what we were looking for in a couch and he showed us multiple options. Sure enough we found our perfect couch! Mr. Q made the whole process quick and simple.
Mr. Q took amazing care of us. We had our initial conversation about what we wanted and he immediately took us to what we needed. Within 20 minutes we had exactly what we were looking for!
Good furniture. Good vibes. Thanks Tammy for all your help and patience.
Excellent service. I appreciated that there were no high-pressure sales pitches or slimy tactics. And I found Mr. Q, the salesman who helped us, to be very knowledgeable and helpful. We are so excited to be getting a new couch!
Bought a couch from Noel, very kind and friendly. Will be coming back next time I buy furniture!
Incredible service from Noel. Definitely will be coming back if I ever need more furniture of any sorts.
We visited the Fairfield store. I like it. The have lots of variety. And the customer service is very good
Noel greeted me right away upon entering and he was able to pull up my husbands order and add the missing piece to my couch with ease. I was able to confirm with him what day I would have it delivered as well so I can plan ahead. I will be coming back for everything else I may need.
Divina helped us all throughout the process of selecting and is very patient and very attentive in all our needs. She is very patient and accommodates all requests. Looking forward to working with her again in the future.
Pooja is the best at the Ashley store. She sold me on the first item I looked at! Go see Pooja 💪🏽💪🏽💪🏽
(Translated by Google) Alma and Melisa gave me all the information I needed, very good customer service, I recommend them (Original) Alma and melisa me dieron toda la información que necesite muy buen custumer service las recomiendo
Noel was great ! Took care of me and was very knowledgeable and helpful also very patient with showing us what we were looking for.
Tammy is very nice, knowledgeable, great sales representative.
Pooja was a huge help. We got everything we needed. Great experience!
Noel was very knowledgeable and helpful.
Kimmie was awesome and super helpful. She was assisted by Tammy who was also amazing!!
Mr. Q was an awesome sales person! Totally low pressure and great personality. Super knowledgeable about the different couches we were looking at. Made the whole experience really pleasant!
Noel was a great help!!
Came to Ashley for a powered recliner as my mom just had hip surgery. Pooja was a delight to work with as she showed us exactly what we asked for. In an out in 30 mins with a beautiful recliner bought.
It was pleasure to work with Tammy!
Noel at Fairfield location was very knowledgeable on every item i was interested. Bought a tempurpedic, kitchen table, living room set and dresser. Very happy with purchase and service. Will return for more items in future.
(Translated by Google) Bad experience, the furniture arrived broken, the drawers were loose and defective and there were no replacement options. (Original) Mala experiencia, los muebles llegaron quebrados, los cajones flojos y defectuosos y no dan opciones de remplazo
Pooja was very helpful
Tammy did great
I recently came in to look at some mattresses and Kimora was very helpful and kind.
Pooja was very helped me find the perfect chair for me!
Diivina great job
Great customer service and awesome deals! check this place out if you want good Quality furniture
Tammy was so AMAZING! She was so sweet and nice. She answered every question we had and was so helpful throughout the whole process. She is the best and Ashely Furniture is lucky to have her!
Mr Q did great! Excited to get our new couch!
Tammy was our sales women and she was so much fun! She was helpful, informative, and friendly. I felt like I was shopping with a friend and not being sold to. It was an enjoyable shopping experience . Thank you tammy!
(Translated by Google) Alma good service (Original) Alma un buen servicio
The sale associate was very patient and very helpful. Definitely recommend her to my friends and family
Noel is an amazing Rep. he patiently helped us many days till we were ready to make the purchase. His patience has impressed us a lot. He is very hard working and takes good care of his clients.
(Translated by Google) Woven soul (Original) Alma tejeda
I had a wonderful experience. They treat me well. They answered all my questions. Highly recommended.
She answered all our questions (Alma)
We had a wonderful experience with Tammy at Ashley Furniture in Fairfield. She was so helpful in arranging for us to purchase and pick up our furniture.
Great customer service by Noel! We appreciated his patience and he helped us purchase the right sofa for our large family!
Agnes G - super helpful and answered all my question professionally!
Pooja was great! Excellent customer service!
What can I say, Pooja was very helpful and patience. I visited her three times and she was just as patience each time. It wasn’t that I could make up my mind. My husband had a stroke and she helped me to find the perfect couch to accommodate him at this time while he gets stronger. She is an entire VIBE! Cassandra Chambers Fairfield Ca
Noel, we had a great experience today with Noel. His professionalism & kindness was much appreciated. Bravo 👏
Agnes was great!!! Easy going, very helpful.
Noel was very patient and super helpful with all the furniture we were looking for.
Tammy was AMAZING!!!! She was attentive and gave us a great tour of the store. She was very knowledgeable about the fabric, materials, and dimensions of the products. She also helped us pick out the perfect sectional for our living room and even drew out all possible configurations to help us narrow down our decision. We appreciate her so much!!! She is the best!! Thank you Tammy!!
Agnes G, was great and helpful, got me out super quick!
It was great experience. Noel helped us in finding exact items that I needed for my house that I was looking for some time.
Tammy did such a great job assisting me today. She’s very pleasant, jolly, and very helpful!
Amazing customer service from Divina. Highly recommend!!
Alma was great. Took care of my order. Found a great dining table, coffee table and end table set.
Noel helped immediately and efficiently explaining everything regarding the sofas and showing different options. Quick, easy, and hassle free.
Noel was extremely patient and helpful. He took time with each customer I saw him help and he didn't pressure us to make a purchase. Great service.
Noel and Pooja were really helpful in our furniture shopping. They made our experience very seamless and were super helpful throughout the process.
Noel did an amazing job helping me buy the Isanti table and answering all my questions! Would highly recommend!
Agnes was so helpful and answered any questions we had! We had such a wonderful experience! Thank you Agnes and Tammy!
(Translated by Google) Very good service and customer service Thank you Alma (Original) Muy buen servicio y atención al cliente Gracias Alma
Very easy and fast ! Also friendly
Great customer service experience with Agnes G. Very professional. Thank you, for all the help! 😊
The service provided from Pooja was excellent. Thank you for your patience with us 😊
Agnes was very helpful. She made the shopping experience very seamless. She showed us different quality sofas and dining tables as well as the benefits of each. Super happy to be going home with a great quality sofa and dinning table!!!!
Agnes was the one who helped us selecting our living room and dinning sets. She was attentive to the qualities of stuff we needed and checked every box possible. Got us the best deals too! Go look for her if ever you’d need any help! Thank you Agnes! Will surely come back to this store because of you!
Agnes G. was great! She helped us with financing and found the best option to fit our needs. We always enjoy the selection of this store and helpful attitudes of all the staff.
Noel was awesome, very knowledgeable, and has great customer service. What a refreshing shopping experience. Keep up the great work 👍
Agnes G., wonderful customer service and great personality.
Thank you for the help.
Agnes G was very kind and helpful! We were unsure of what to get for our couch, she was patient enough to discuss our option base on what we wanted. She made our transaction unforgettable! Ashley’s furniture is very fortunate to have Agnes as one of their sales representative. She’s authentic and very funny!! #goforgold!!
I was helped by Agnes G today and she helped me purchase a sectional and dining table. Hands down, the best sales rep I have worked with! She was great at showing all options that fit our style and budget. She also made me feel confidant and comfortable when deciding when financing. This could’ve easily been a stressful day of decision making, but she made it enjoyable. Thank you so much Agnes!
Pooja greeted us immediately and was extremely patient. Great customer service
Pooja was very nice, informational and concerned for my physical handicap. Would definitely recommend.
Mr Q and Noel were both amazing I highly recommend either one for your furniture needs!!
Noel was very helpful
Great service thank you divina
Noel was helpful and attentive- this is our second large purchase here and will continue to be our go-to store for furniture.
Pooja was a delight
The experience I had at Ashley’s was the best customer experience I’ve had. Agnes G. Was very knowledgeable and patient with the decision making process of getting new furniture for my new place. I am beyond excited about my recent purchase. Thank you Agnes!
It was the first time in the store and while I had just planned on looking at some items Pusha was very helpful and showed me all the different options and types of sofas and loveseats that might fit with what I was looking for. And I ended up purchasing a three-piece set and got a good deal on the financing. Thank you for the help
Agnus made the furniture shopping experience quick and easy.
Pooja was awesome at Ashely Furniture
Pooja was super helpful with our purchase. The showroom is beautiful!
Davina was very attentive and helpful with assisting us in picking out our new couches. 10/10
Davina was very helpful and nice!! We were sold on a couch for our new home within minutes!
I visited this Ashley location about 5x. Noel has been very helpful and answered all my questions patiently. Kimora was also very patient and accommodating when Noel was off during one of my visits and I appreciated them working together to help me with my purchases.
Noel was very friendly and helpful and explained things clearly.
Agnes G was very helpful with showing us around and helping us to narrow our choices. She was very concise in explaining the warranty and what to expect for delivery. If I could give 10, I would. 😊
Divina Was such a big help and so patient!!
Divina was an excellent help! Love coming to Ashley’s in Fairfield!!
Salesperson at Fairfield, CA store sold us wrong size mattresses after REPEATEDLY telling her the correct size we needed. Also told us the less expensive mattresses we preferred were not available, which turned out to be untrue. Also told us the warranty on our mattresses would be void if we did not purchase their mattress pads at $100 each- also a lie. Also charged us exorbitant delivery fee twice the amount over any other firm’s charges. The return/exchange process was ridiculously complicated and clearly designed to prohibit returns . Overall a terrible sales and service experience
First time purchasing from Ashley & customer service was amazing DIVINA WAS AMAZING & super patient with us. She helped me and my family’s purchase for our new home!
Agnes G. was wonderful. She was very helpful. Greeted me as soon as I walked in the door. She explained everything down to the finance and payments options. I was able receive my Funiture within 3 days. Service was fast and convenient. Thanks Agnes!
Agnes and Marquez were both fantastic, quick shipping of new table and decent price!
Terrible online process and Terrible customer service. Tons of other companies. DO NOT USE ASHLEY!!!! I ordered a bunk bed online they took my money and 4 days later said they declined me because of thier credit security. So that means I can't use my card to order but they still take the money off of my card even though they say they don't. I called customer service who told me they can't complete the order and said 7-10 business for me to get my money back and hung up on me. I'm pissed they stole my money from me for 7-10 days plus the 4 days I've waited and gave me nothing in return. This company is criminal!!!!
Divina was awesome! I purchased a dining room table today and she was very helpful. The whole process was smooth. Will definitely be back.
Mr. Q needs a raise! Great customer service
Divina
Agnes was very helpful and got me a perfect recliner for my Mom . Great person to meet .. and work with …
Agnes G is very accommodating , we’ve been in the store for 2 hours and she is very patient in answering all our queries!
Gretchen and Divina showed a extreme amount of professionalism, customer service and patients. Both took their time walking me through each step to make shopping at this Ashley location a pleasant and memorable one. We will be back again to shop. We will recommend our friends and family shop at this location. However, it has been extremely hard to get a reputable technician that is actually from the company, Ashley. It seems to be one problem after another. Not big problems but big enough to be a thorn in my side from time to time. Since getting this lovely furniture that I am happy with, there seems to be issues with the hardware that's holding together. My couch. To be blunt on the side of my couch. It is buckling where I can see the tack or the nail that was used is part of the physical structure to be held in place. I complained about this inside the store but have yet received any help to come fix this problem. At some point, I'm going to get a little tired of dealing with Ashley and choose to go elsewhere. I know Ashley is a big furniture company so my business means nothing but from a moral perspective in business eyes will stand on those principles whether they are affected or not.
Pooja was wonderful, and very helpful
Divina was so sweet and helpful when we bought our couch and made sure to give us any available discounts and ways to save.
She always help me with my purchases & that’s AGNES G! 👍👍
Agnes G She is very friendly and she give a good service . She is the best .
Pooja was great! she was extremely helpful, gave us all the information without being too aggressive. she was great to work with!
Thanks Noel for great costumer service
My wife and I had to modify an order we placed and Mr. Q and the rest of the crew here made it simple and painless. Thanks!
Noelle and Pooja were very helpful and kind.
Kimora did an amazing job helping us buy a couch today! Thank you
Agnes G. was amazing helping us. Made everything quick and easy. Thank you!
Great service from Divina at Ashley furniture in Fairfield California
Agnes was positive and helpful. Did not push anything and made sure we were able to see all the options we were in for.
Noel is very helpful and explaining all detail, sale discount warranty coverage. very friendly pleasant person. asset to the store.
Divina was so helpful.
Noel is awesome! Helped us out so much. Very friendly and patient. Highly recommend Noel!!
Noel was great! Made our purchase easy and enjoyable! Highly recommend and ask for Noel.
Good but Pooja is a bit pushy and demanding. Giving commands like "come" and "sit" I made a purchase today because I needed to buy if I didn't, I would have left. I'm just not a dog.
My experience today was great, Alma noticed my family and I walking around and quickly assisted us. We found a great sleeper sofa that will fit perfectly into our home. Thank you Alma. Blessings 😇
Amazing service, spoke with Noel and he was very informative
In and out of the door with a sofa in no time. Thank you, Noel!
Noel & Puooja Thank you both were amazing
Ritu was an amazing associate to deal with. Very easy going and knowledgable of the products. My family and I were extremely happy with her assistance in finding the perfect family couch and love seat. Will definitely recommend that anyone who goes to Ashley furniture in Fairfield request Ritu for your furniture shopping experience
Agnes was great, super helpful and funny. She was knowledgeable and was able to help us configure our new couch.
MR. Q was awesome. He helped with the whole process. As far as The company, the policies have changed and is not what I expected in terms of financial options. But the manager was very forward thinking and she was able to make sure we got out the door satisfied. Thank you Mr. Q and store manager
Mr.Q made our experience a positive one! We accomplished our mission and got the whole team involved. Looking forward to the delivery. Thank you Mr.Q ✊🏾
Pleasant service Knowledgeable
Rita was extremely helpful, she had our purchase already setup and ready to process upon our arrival to the store.
Mr. Q, was very professional, informative, and welcoming. Helped me select the perfect furniture for my home thank you and will definitely recommend him to others.
Mr Q was awesome!. I came in a couple days ago & he greeted me right away. He wasn’t pushy, as most sales people are. He was very informative & answered every question I had with great detail. I will definitely be coming back!.
Noel thank you for your help!!!
Assisted by Mr. Q. Great customer service. Was patient with me and answered every question I had. Will be back!
I would like to thank Mr. Q for the awesome customer service he provided for my mom and myself. My mom is looking for a bedroom set and Mr. Q answered all of her questions, as he is very knowledgeable on the type of set my mom has in mind. Thank you Mr. Q and Ashley for the great customer service. Would recommend customers to visit 👌🏾.
Kimberly was very kind and amazing today
Kimberly was great today !
Noel and Poona they both gave me excellent professional services . It was truly a pleasure working with the both of them. They are excellent team together.,
Noel
Divina is absolutely amazing she helped me fully furnish my apartment while on a tight budget. Definitely come here just to get advice and amazing help from Divina!
Noel was so helpful and friendly! We came in 8/1/24 looking for a sofa set and we were greeted immediately. Huge selection with wide range of quality and pricing. We needed a specific size for our space and Noel recommend the perfect set. Thank you for the great service. The other staff were also very friendly.
I had a fantastic experience at Ashley! My family and I came to the store ,not really knowing what we were looking for. The saleswoman Divina offered us guidance and information without being pushy. Ultimately, we found the living room set of our dreams. It was quick, easy, and comfortable. I am truly grateful to Divina for all her help and patience 🙏
Had a wonderful experience at Ashley Furniture. As I walked in I was helped. Devina was awesome. Helped me with my purchase and so excited for my new furniture.
Agnes G. Very helpful and patient throughout our experience! Very kind and friendly. If you're going to Ashley's in Fairfield, look for Agnes!
Divina V. Was a great help and was very patient with us while we’re trying to make up our mind between different furniture sets. She was very helpful with suggestions and providing information on anything we asked about! She made our experience in the store that much more wonderful and very successful!
Noel is amazing
Awesome service!Very friendly and amazing!!!Thank you Agnes G!
Noel was amazing super helpful!
Divina has been so helpful, very professional with excellent customer service.
Agnes walked over at the showroom. She is very patient with my question
Great walk through and explanation. Noel was amazing and patient with us.
Joel was Amazing, He made the shopping experience wonderful.I am hoping I get him the next time I come back.
Divina was wonderful to work with. She let us shop around and checked in with occasionally. Love being able to shop with someone hovering around.
Noel Was Extremely Helpful and Got Our Needs Taken Care Of!
Noel was a great help with my quote today found everything I needed
Noel was super helpful, great customer service!!
Thanks to Agnes Guadiz at Fairfield Ashely furniture. She was able to fix the issue we were having with our order and got us what we wanted fast and easy!!.
We recently had the pleasure of working with Divina when purchasing a couch, dining set, and bed for our home. From start to finish, Divina was incredibly helpful and professional. She took the time to understand our needs and preferences, offering valuable advice and suggestions without ever being pushy. Her expertise and knowledge about the products were impressive and made the entire process smooth and enjoyable. She had to leave for the day, so we were then helped by Noel to finish our transaction. Thanks to Divina and Noel, we were able to find exactly what we were looking for within our budget. They were patient, attentive, and ensured that we’re completely satisfied with our choices. We highly recommend Divina and Noel to anyone in need of high-quality furniture and exceptional customer service. We’ll definitely be returning for future purchases!
Noel and Divina were great! Easy application process for financing. Thanks!
Agnes G. Was very Helpful. She is the 3rd person who helped us and she was the most knowledgable and Very accommodating. We finally bought our dining set and living room set with her. If all of the employees will just like her Ashley Fairfield will be a better place to shop! Thank you so much Agnes G!❤️
Mr Q made it easy. A great guy!
Alma was great!
Very helpful and knowledgeable!!!
Came in a few days ago left very pleased with experience. Mr. Q was attentive, very knowledgeable and answered all my questions thoroughly. Definitely ask for him if you go here!
Mr Q assisted me. Great customer service.
Kimora
Noel- was very kind and helpful, showed us various options, and thoroughly walked us through the payment process
Found the perfect power reclining sofa and tables with help from Agnes Guadiz! Thank you Agnes for assisting us newlyweds!
My experience with Agnes g at Ashley store was excellent she was so professional and pleasant to be around I will be coming back highly recommend
Agnes was incredibly professional and attentive throughout my purchase. She took the time to understand my needs and offered tailored solutions. Her expertise and friendly demeanor made the process smooth and enjoyable. Highly recommend for agnes and kimora anyone looking for an excellent customer service and support. - Dustin & Sarah (Pampanga)
From start to finish, Agnes was such a great help to us. She understood how important it was for us to find the right furniture for our new home. We look forward to coming back to see her!
Noel was of great assistance, he explained everything clearly and was happy to help. Thank you!
Mr.Q. was the most helpful, professional, and friendly person as he directed me to exactly what I needed in a short amount of time. Thank you!!
Agnes G. Was super kind and helpful during my visit to Ashley Furniture! Made my experience very enjoyable and it pleasant. (:
We Had Agnes she was Very kind from the start. She knew we didn’t want too much pressure/ attention on us so she focused on those who wanted the extra attention. And came to find us occasionally to check on us. Which I really appreciated. We ended up buying and she was just as kind as when we told her we were just here to browse. Thank You Agnes!!!
Great friendly service! Agnes
Agnes was so kind and helpful with the whole process! Stellar customer service and my wife and I appreciate her so much!
Agnes was fantastic to work with! Made the whole process so fast and simple. She has excellent customer service! I highly recommend working with her. Thank you Agnes!
Mr. Q was a great sales associate that was helpful and informative. Bought a nice piece from Ashley Furniture. Mr. Q deserves a raise and a paid vacation.
Alma was very helpful! We bought our first couch from there with very good help!
Agnes Guadiz with Ashley Home Furnishings was very nice and helpful. She let us walk around and when we were ready to purchase she was there and very nice about the whole process.
Ritu was amazing, attentive, and patient. She made sure we go exactly what we needed
Noel was very helpful and allowed us to shop at our pace, able to answer our questions and was not pushy to get the sale. I would recommend dealing with him in the future.
Agnes was amazing and very patient with us. Will definitely come back.
Kimora was great!!! She was awesome helping me purchase my first Tempur- pedic mattress!!! Great customer service!!!! Definitely ask for her when shopping at Ashley’s in Cordelia!!!!!!
Our sales person Mr. Q was the best most friendliest sales person I've meet. Mr. Q definitely deserves a raise and an extended vacation! The sales people at Ashley's are always friendly and they don't pressure you into a sale!
Mr. Q was very helpful but most importantly very patient with me! Customer service was awesome!
Miesha was super helpful and understanding as we ran back and forth all over the store. We arrived late on a Sunday evening and she tirelessly helped us find exactly the right pieces. The furniture at this store is such nice quality and costs only a little more than if you find cheap stuff online. Worth the investment!
Very informative, Pouja and Agnes were very friendly and helpful during the purchasing process
Mr Q was very helpful and very knowledgeable of the products in the Fairfield Ashley store.. He is a very nice and attentive very professional sales person.. He made my experience very enjoyable.. I'll definitely come back to work with him.. He is a important asset to the company..
had a easy time explaining what we need for or home, she spent plenty of time taking us thru the different department to e]we found what we needed.
I had such a great experience shopping today. All of the employees were so friendly and helpful. Miesha took the time to walk me through the showroom and answer all of my questions. She is knowledgeable and super friendly. I will definitely be back.
Angus was very friendly and had great feedback about our new couch. Great positive attitude.
Noel provided great customer service. He was professional and answered all of our questions.
Alma was so helpful! She found me what I needed very quickly and there was no pressure.
Great experience! We had all the time we needed to make the perfect decision!
Agnes G Nice, friendly
Agnes G Nice, friendly
Agnes was great sales representative to work with.
I was coming in for a store credit and was quickly assisted by Kimberly and kamora they helped me find my replacement item and got me out in a timely manner
Agnes G -great service !
Pooja was the only one who acknowledge me. She had great customer service and was a big help.
Pooja was great
Hello i would like to say my wonderful experience i got a new sofa and kimberly gave me excellent customer service she was super nice and polite!! Overall i loved their service!! Going home very happy!!!
Agnes was very friendly. Helped us with a good deal.
Thank you for helping us Agnes G. You’re awesome!!
Agnes G. Thank you for your excellent service.😊
Leaving this as a reminder for myself to never order anything from this store again 😬
Nice vendor Miesha S great
Agnes G, was very attentive and kind when helping me on the floor. Was very explanatory and helpful.
Agnes G was AMAZING!! We came a week earlier just window shopping and she remembered us. Got us our dream couch at such a good price, even showed us how to finance with money down. Definitely will be coming back because of her. THANK YOU!!
Agnus G helped us buy a couch she was very friendly and nice
We were greeted right away by Agnes G. and ran her all over the store. She was incredibly helpful and friendly and got our order together quickly while my toddler was running around and causing trouble. We loved the service and the local recommendations she gave us since we are new in town. Looking forward to receiving our furniture! Thanks, Agnes!
Noel offered great customer service and knowledge of the products sold at his store.
Agnes was very helpful, kind, and patient. She throughly walked us through the purchases and how the delivery will be.
Agnes G. Thankful to her because very helpful and knowledgeable about stuff we looking for and well recommended 💯..
Noel great service
Kimora was the first one to greet us, so that was gonna be the person to handle our purchases. We came in just to look around. There was no pressure in the shopping experience at all. Once we found what we were interested in. Kimora made the experience smooth. There was a little hiccup on the computer with taking our first payment. But all got resolved shortly after. I wish I remember the financial reps name, but she too. Made the experience smooth and stress free! Would recommend! Will come back for more furniture needs!
Noel was great help on helping me find my new couch.
Kimora was a jewel! Very patient and beyond knowledgeable in the products! She took her time guiding me throughout the decision making process all the way to the completed transaction! 10/10 for this location. The entire staff is welcoming and supportive! A must visit if you’re in the Fairfield area looking for quality furniture!
Alma was helpful
Alma was so helpful and fast. Got my couches and get them super fast. So sweet!’
noel was so sweet and helpful!!
(Translated by Google) Alma very good service thank you very much!! (Original) Alma muy buen servicio muchas gracias !!
Ritu was very helpful and very good good at her job
Ritu was very helpful and polite. Very informative.
(Translated by Google) We went to buy a room. I am the most indecisive person but the person who assisted us was very kind and patient. Thank you very much Alma! Thank you Thank you (Original) Acudimos a comprar una sala.Soy la persona más indecisa pero la persona que nos atendió muy amable y paciente. Muchas gracias Alma! Thank you Thank you
The experience was good. Staff were helpful.
I had the greatest experience with my sales associate. She was very knowledgeable and helpful. Her name was Moesha
Wonderful customer service from Agnes G! Accommodating and patient when my mom and I couldn’t decide haha really took affordability to mind. Super sweet and approachable.
Agnes G. was very helpful and nice
Agnes G. helped us picked out a mattress and couch. She was the best
Agnes was professional and patient. Great Service!
My experience was perfect 👍🏻 My sales rep was top notch (FNU RITU ) No pressure at all , very knowledgeable of all the furniture in the store I will definitely be back for the fact my sales rep was perfect
Kimora is the Best!!! Come and see her, from the moment we walked in to the moment we left she was extremely friendly and helpful even with a piece that was discontinued. Kimora was showing other options to fit and meet our needs which quite honestly you don’t see too often. Thank you for all your help! Megan Drew
Kimora was amazing and very helpful. I was nervous walking into a big furniture store expecting it to be like the auto dealership trips being surrounded by vultures but Kimora made it very easy going and fun. Thank you again for your help! Our house now feels like a home.
I was helped by Kimora. Very professional and great service. She was able to help me out and have tons of patience. Was able to answer all my questions.
Miesha was absolutely phenomenal. She talked through all the different options and spent a lot of time with us to make sure we found the perfect fit for our home. Definitely ask for her!
Miesha was very helpful! Was able to mix and match sets to find our perfect fit
Miesha helped my husband and I. She gave us awesome customer service and the best deal on a mattress and some living room furniture. We are so satisfied with our purchases and experience at Ashley Furniture.
Alma did a great job helping me!
Pooja was very helpful today and helped to honor the delivery discount that was on our mattress. The package that she created for us was great. Thank you Pooja.
It took 33 months to figure out what I did but thank you lam for selling me. I spent a lot of time and money.
Noel ritu great service, very accommodating
Noel had good customer survive
Thanks to Noel for all his help, made getting my order prepared and processed really easy!
What a great experience. A great selection of living room furniture. We found exactly what we were looking for. And for a great price.
After a very long hassle with the Sacramento Store, Kimora and the team here at the Fairfield location were extremely attentive and polite. I came in with the intention to buy a mattress as my old bed set broke and unfortunately they don’t carry it anymore, they let me spend at least an hour in store testing mattresses and informing me on the many differences in addition to price points and what my overall sleep goals were. Needless to say if I need to buy furniture again, it would be at this location. Thank you again Kimora and Team.
Anges is the best. Very professional and friendly.
I received very good service at the Ashley Store in Fairfield CA shopping for a recliner, finding the one I was looking for at a reasonable price! Thank you! Patricia Wood
Absolutely love Ashley Furniture. The best part about my shopping experience was the customer service. Want to give a special shout out to the best advisor Miesha. She was patient, kind, knowledgeable & answered all my questions. Thank you so much for your welcoming hospitality.
Agnes Guadiz & Gretchen were amazing and extremely helpful!
Was welcomed into the store by a cheery Agnes. Gretchen was THE BEST customer service person i have ever spoken with in person. She made my experience great with discussion of my flawed furniture delivered today 6/6/2024. More representatives need to be like Gretchen. This turned my attitude around about Ashely and it hasn’t been good.
Mr Q was very helpful to us when choosing furniture.
Excellent service!
(Translated by Google) Alma gave us very good service. (Original) Alma nos dio muy buen servicio.
We were looking for a recliner, the one we liked had a hole in the back...no buy. The sales person was trying to sell us a mattress.... The recliner selections was awful. We ended up buying a recliner from Amazon.
It was a delight to collaborate with Noel. His invaluable assistance was instrumental in our endeavor to furnish our entire residence. The entire staff exhibited remarkable kindness and friendliness, even when we had to bring our puppy along. Their genuine warmth made us feel truly welcome.
Kimora was amazingly patient as I scanned the showroom, compared pricing and asked a ton of questions. I would definitely recommend to connect with Kimora. A big thank you for today's assist with my purchase.
Great service ask for Noel
Agnes G. was very helpful in finding a fire pit for us (we have been searching for a long time). Her attitude and laughter is calming and welcoming. Great job Agnes and thank you !!!
I came in again to purchase some furniture for my living room and Noel did a great job helping me. When the other associates were unable or unwilling to go the extra mile Noel was willing to give me what I needed! Way to go Noel!!
Kimora was so helpful! Very kind and listened to the details I was looking for in a chair and other items I was interested in!
We were shopping for outdoor dining furniture, the salesman was helpful in making our selection. We recently moved and gave him our new address and phone numbers. This where the low rating plays in. The salesman transposed our old address and phone numbers onto the sales receipt. Fortunately my wife caught the mistake and called customer support to remedy the issue.
2ND EDIT TO REVIEW 6/9/24. (DRIVE THE EXTRA MILES TO GO TO ANOTHER ASHLEY STORE!!! BUT IF YOU MUST, ASK FOR AGNES, SHE WAS KIND, IMFORMATIVE AND HELPFUL TO MY PARENTS) Didn’t get a call from the manager till today, Sunday even though I was told I would get a call yesterday. After speaking with Daisy today with the resolution of my parents picking out a new table as the one I was sold was no longer available at the warehouse or in store, my parents went to the store to pick one out. Since I have been dealing with Daisy and Gretchen from customer service, I asked Daisy when she got off since she was the only one authorized to make decisions, she said the store was open till 8. Assuming she’d be there, my parents went to the store to get a new one picked ( they’ve been without a table since 6/4 when the original table was supposed to get delivered to make space for the delivery). I had my mom ask for either Gretchen or Daisy since they know what’s been going on and Gretchen gave attitude towards my dad and told him she was on break. When my parents waited the 15 minutes they said she would be off break, she just walked by them. When I asked her what’s with the attitude, she said she didn’t know they were my parents…. REGARDLESS OF WHO THEY WERE, THEY WERE CUSTOMERS AT CUSTOMER SERVICE… she still could have KINDLY redirected them or simply asked what they needed and communicated it to another member. When my parents asked for Daisy, they were informed she was in a meeting.. shortly after they were told she was gone for the day due to an emergency. If the store personnel would have just been HONEST AND UP FRONT from the start, there wouldn’t be this much frustration OVER A DINING TABLE. This stores only saving grace is AGNES THE SALES AGENT for being able to kindly communicate to my parents and being transparent. Customer service department could use some customer service training. Will no longer recommend this store to colleagues, friends and family in the area. EDIT TO REVIEW DROPPING TO 1 STAR 6/6/24. This place will continue to be a disappointment no matter how much one person tries to make it right. Bought a dining table set 5/29 and was given a delivery date of 6/4. Waited all day, tracker showed time frame of 9am-10am with a delivery time frame of 8:45-12:45. No show. Called the store several times for an update and no answer. Reached out to Ashley live chat and came to the resolution of getting it “rescheduled” to 6/7. Got my usual delivery date and time confirmation and got the call from the store today. Had I not asked customer service to look into what happened on Tuesday, we would have wasted another day waiting for a delivery that wasn’t going to happen if I had just “confirmed” tomorrow’s delivery. She called me back to tell me the table and chairs I bought in store was discontinued (wasn’t informed of this when I bought the products in store.. just that it was on back order) and that the warehouse no longer had my order. Store manager won’t be in till Saturday so I am going to have to wait till then for a resolution. We paid the money to get products delivered and I was given options that would have further strained my father’s injuries. I don’t live in state and these were my purchases for my parents while I was in town and it’s truly disappointing that a well known company like Ashley’s has this much disconnect from the store to the warehouse without verification on product availability being sold to customers. The misinformation continues. We have bought several furniture pieces at this location dating back to 2019 and have always had a pleasant experience. Or so it seemed. Found out today that we were given misinformation up to about a month ago throughout our buying process, but Daisy the manager made it right. Our salesperson Pooja was also helpful today.
I went to Ashley’s Furniture looking for a dining set. Miesha was very helpful and knowledgeable of the sets she was showing me. She wasn’t pushing on the sale which made it great to browse all the options.
Walk in didn't know exactly what I like but Miesha was so helpful and well knowledge.
Kimberly was great and got the answers to all my questions. She priced several different items and worked with her managers to get me the best price. I am completely satisfied with my experience due to her attention.
Kimora is the best sales rep ever. I was so undecided when I came into the store but left very happy with my purchase and delivery information. Thank you Kimora. You are the best.
Kimora was great sales rep she was polite not pushy said take your time and made sure we were happy with our purchase she greatest sales representative you need keep her
Mr. Q was great. He really guided us into helping us find exactly what we were looking for!
Kimberly was so great!! She was very sweet and warm and had a lot of knowledge. We felt very secure in our purchase because of her. We've not had the best experiences with other Ashley furniture locations but kim was so reassuring and helpful. She got us our dream couch!
Kimberley was so helpful and made us immediately welcomed and comfortable. We have been shopping around for awhile now but she made it very easy and a clear understanding of what we would be paying. Thank you again Kim!
Alma was amazing and helped make the process super simple! There’s plenty of options and the customer service was great! I will definitely come back for my next furniture!
Kimberly and Kimora were incredibly nice and helpful. My wife and I were furniture shopping snd they were spectacular with assisting us. Very patient, understanding and always kept a smile! I highly recommend any future shoppers to request them. 10/10
Agnes G was the person who helped me today on my purchase, she had such great energy and let me take my time in deciding what bedroom set I wanted. She was very helpful look for her when you come into Ashley!
Ritu was very pleasant and professional
Kimberly Cruz was a wonderful sales rep for Ashley. Courteous, kind, and thoughtful. Love the Vayda sofa that we found at the store
Friendly and wonderful service from Agnes G. today. Very patient with elderly mom. Purchased a beautiful bedroom set.
Noel was very helpful! He helped my husband and I buy our new couch. He was very accommodating and friendly.
Noel was a great help, very knowledgeable and honest. He didn’t upsell, which is the thing I hate the most. He only gave us options and I appreciate that. Thank you for the wonderful help, Noel.
We loved the experience we had with Agnes Guadiz, super friendly with really good vibes.
Ritu was awesome, she was very patient with our ever changing decisions. She gave us all the different options that were possible with our purchases. I recommend anyone to work with her.
Ritu was extremely helpful. If you go to Ashley furniture please ask for her. She was not pushy and allowed us to take our time on our own.
Ritu just made our day on buying our new living room set. She made our buying experience very smoothly. She provided all the information we need. I would recommend Ashley Store when it comes on buying furnitures. Good deal!! We definitely come back if we need some furnitures and recommend to our friends and families.
Agnes G was super helpful! She showed us all sorts of couches. She took her time and was very kind!
Always easy to find what you are looking for. Customer service is always great as well. Meisha was very sweet and helpful.
Customer service was lacking attention to detail and overall listening to what we were looking for. Product quality is great.
Great experience. Alma was very friendly and professional. I will defiantly be recommending Ashley furniture and Alma to my family and friends for future purchases. Thank you! The Abbott’s
Low pressure, not rushed, friendly offers of help, no crowding by sales people. Very helpful when time to buy. Kimberly super pleasant and helpful.
Great job. Receptive on needs. Knowledgeable on what I was looking for.
Mr. Q. is amazing and helped us find furniture specific to our needs. He was patient and extremely thorough. Glad to have him as our salesperson.
Noel helped me with my purchase he was really nice and helpful.
Mr. Q. Made the process super easy and painless! Highly recommend!
I have had stroke and Kimberly was very patient and accommodating.
Meisha was very helpful bouncing back and forth between me and a friend of mine with our needs and interests in mind. Suggestions and recommendations great and she was very knowledgeable with Ashley's products.
This store is huge but there’s always an associate that greets us right away, today Miesha helped us, she was so kind and helpful and was able to answer all of our questions.
Sandra and Noel, great customer service! Thank you
My experience at Ashley’s was actually the most enjoyable shopping trip I’ve had in a long time. When I got there I wasn’t quite sure what I was looking for but Kimora was very patient and took her time with me. She showed me all the best mattresses she thought that I would enjoy, her opinions and recommendations were very insightful. Kimora made me feel welcome the moment I walked into the store, she was delightful and I believe a lot of people can learn from her. She took her time to ensure that I was satisfied with any purchases I may have made. Kimora is a wonderful worker and I recommend purchasing from her. She is great. She made my trip at Ashley’s that much more enjoyable, I had a wonderful time and would definitely come back. I would also recommend this store for others to come to and shop at. Kimora will be a wonderful sales woman to talk to. I loved my experience here and hope that it remains that way.
Agnes G was very friendly and attentive. Explained all of the products and services, thoroughly.
Best shopping experience in a long time. Khatereh was an awesome salesperson not pushing but very helpful!!!
Kimora helped us with buying a new piece of furniture, she was extremely knowledgeable and pleasant. We had a great experience!
Agnes and Alma provided exceptional patient service. We will definitely be back and recommend to our loved ones and friends. Keep up the great work Agnes and Alma we appreciate ya :).
Kimora was amazing , she was very patient and very kind. Customer service skills 10/10. Love her. Ashely needs more workers like her !
Extremely disappointed by Ashley store in Fairfield. when I called them, they said the product is available and which was on the offer but when I came to the shop, they said like the full product is not available the rails are missing from the bed if you wanted to take it, you can take it as it is and there is no proper help has been provided. Wasted 3 hours of time, extremely disappointed
Amazing customer service.
Agnes was amazing helped a lot so helpful♥️ definitely recommend her 10/10 service
Ritu is very knowledgeable about all the furnitures and mattresses. Very patient about us changing our mind several times. She is fast and efficient. Can’t asked for a better help! You’re awesome Ritu!!!
Ritu helped us a lot being a first home furniture buyer. She gave us really good and practical advice. We could have not ask for more.
Noel was awesome!
Very nice service by Kimora and Pooja. All my questions were answered and then I was allowed to just wander, at my request, without interference. I took my time, and was again helped when I made my decision. Recommend +++
Noel: quick and easy shopping experience!
Meisha was amazing! We were just just gonna look but she showed us all the options and very patience. Thank you for your great customer service
I've been looking for a new mattress and Miesha was amazing with helping me find the perfect mattress
Pooja was very patient , informative and kind. Thank you.
I needed help and Noel stopped what he was doing to help me, he went out of his way
Miesha took great care of me. Moving into my first apartment was very complicated and confusing. She helped me narrow down the furniture that I wanted. I appreciate her time and patience. Not only did I leave with a full set for the living room, but also a coffee table as well! She is great!
Great experience, friendly professional service. Sandra was great.
Very helpful and patient
Mireya was very pleasant and helpful with our specifics in making a decision on a couch! Highly recommend!
Miesha was very helpful. She seemed very knowledgeable about the products in the store and offered several options to consider. Very nice experience.
Very attentive. Miesha
Miesha was a great help , and very helpful
Miesha did an awesome job she was very patient and kind, she took her time with us and kept a smile her face. Thank you for your patience!!!
Walking to the store Ashley Furniture Fairfield As soon I entered, got to be welcomed by Sandra, couple of questions were asked and got all the answers I need it, I purchased two bedrooms sets when I have the intention to just by being one, just because she was very helpful and look out for me as a customer
Agnes G good service
Kimora carabiner awesome customer service. Very happy with the service we received.
Came in over a month ago looking at couches Miesha helped us out. She was extremely patient and showed me some great couches. After measuring our space we came back over a month later and there Miesha was remembering our couches we picked out prior. She helped us complete our purchase and we couldn’t be happier with the experience she provided. Thank you so much i can’t wait for the couches to get delivered!
Agnes and Divina are the best! Their service was outstanding and I will be back. Thanks ladies!!
Agnes was very friendly and informative. She was with us the entire time. Thank you Agnes.
Agnes at the furniture store was incredibly helpful and knowledgeable. She was an amazing soul! Funny, full of life and She provided excellent service, guiding me through options and ensuring I found exactly what I needed. She was most definitely my favorite employee there!!! I highly recommend her assistance for a wonderful shopping experience!
Kimberly was very kind and helpful with picking out furniture for decorating my new place!
Kimora was a great help. Helped us pick the perfect mattress for our needs
Came to purchase a sofa. The representative, Pooja, was extremely attentive and knowledgeable. She listened to my needs and wants. Showed me every option based on those details plus other options that she felt were worth me looking at. Pooja also took the time to ask questions about my mattress, which I had been considering to upgrade, but hadn’t planned to yet. However because of her genuine concern for my comfort, plus getting me the best possible payment outcome, I purchased a mattress and sofa with a great payment plan. Every associate I encountered was extremely polite and friendly. Wonderful experience with Pooja and I am very pleased with my experience.
My saleswoman, Ritu, was extremely knowledgeable in not only the furniture options but also the pros and cons of financing or paying cash. She was so helpful and attentive! Definitely amazing customer service and options available!
Sue is very friendly and knowledgeable of your products.
Thank you Kimora and Agnes G for the great service. We cant wait for our furniture to come in. The service was super fast. Thank you again for the great service.
Kimberly & Kimora where great
If you get a chance to get into ashley do it. You get ahold of Mr. Q and he'll take care of you.
I. Could not find what I was looking for but Melishia was wonderful.
Came to the store and Noel was our rep. He was awesome. He showed us what we were interested in and gave us financing options. He was friendly and not pushy. I’m a frequent Ashley customer and will be buying here.
Agnes was awesome. For the past 1 month, we’ve been at Ashley more than 4 times. Thanks to Agnes for making our visits pleasurable. Our need were met, and we are pleased with her service
Noel was a great help picking out a bed frame !
Mr. q was a very pleasant and knowledge sales person. He made the shopping experience great
Came in here to buy my mother a new bed room set. Mr.Q was able to provide lots of feed back and details to every bed frame I was interested in. He was able to come back and forth with my decision making and was very patient. I also purchased a dinning table set because everything here at Ashley Furniture is so eye catching. Thank you
Thank you Sandra for helping us. Above and beyond customer service. Thanks Mr. Deal and Mr. Q as well for assisting us.
Very good sales team financing easy and simple process. Sandra super good to deal with
Awesome job!!
Agnes was super helpful in helping with a sofa purchase. Thanks again!
We were helped immediately by Agnes G. She greeted us as we walked in and made us feel instantly comfortable. When we made our selection she helped us right away after letting us browse on our own. She made the whole experience easy and painless and we had a great time purchasing our new sofa! I’m glad we were able to work with her!!
Agnes G was delightful and nice to be around! She made us feel very comfortable and heard :)
Agnes G was super sweet!
Excellent shopping experience at Ashley Furniture in Fairfield. The staff were bright, friendly and helpful from the moment I walked into the store. Found the perfect recliner for my husband and the salesperson Kimberly answered all my questions and found us the battery backup and delivery options that we needed. Will definitely be shopping there again.
Great customer service
We purchased our couch, loveseat, ottoman, bed & mattress today at the Fairfield, CA location. Agnes G. helped us and answered all our questions. She’s very patient and informative!
Noel is very helpful and friendly. Very easy to talk to. I got the couch that I wanted.
Noel was very helpful and knowledgeable with all the furniture. Very happy with purchase
My Fiancé and I went into Ashley’s looking for a loveseat for our family room.The customer service was outstanding Agnes was professional, efficient, and knowledgeable. She listened to our concerns and offered reasonable solutions for our needs and concerns, and the product was exactly what we was looking for. . Agnes went above and beyond to help us find the perfect item. Definitely will recommend the business and will shop again.
Came in with no expectations to purchase anything, but with Kimora’s help, knowledge and patience with our questions lol … she helped us go from “idk” to “let’s buy!” Best customer ser I’ve ever received! Will definitely be back to continue furnishing our home!
Kimora did amazing today quick and easy I’ll be back to see her every time!
Mr. Q is awesome! He should get a commission !!
Noel make a very good job
Purchased our formal dining room kitchen set today from Ashley's Furniture. Noel assisted us and was very helpful. He answered all our questions and if he didn't know the answers, he spoke with his manager to find the answers to our questions. Can't wait to get our dining room table delivered. We ordered the Arlendyne set.
Prices are "expensive", for the mediocre quality. Called first to check on availability, but response went to voice. When I arrived at store, there were only a few customers. Why couldn't they have answered my call. Saw Ashley products on other store web sites. Prices were at least 40% cheaper.
Mr Q greeting use with a great attitude and smile found us what we were looking for and got use in and out with no hassle go to Ashley furniture and ask for him great customer service
Mr. Q was very responsive to our needs and polite.
Ashley has really went down , over priced . And I have a account and they were trying to have me put down 1700 down , why when I have a 8, 000 credit limit Ashley credit card . I have been a value costumer for years , things have changed , no more incentives or anything . This store just looks depressing and overpriced on top of that . I don’t see this business be in business to much long. I went ahead and got my sofa set, however I had to go else where to find a bedroom set and that was the best decision I made . I found something very reasonable and it was Ashley furniture being sold . So I bought it. NO Ashley store for me. However the sales person( Poohs) was so patient and helpful. Me and my husband took two days trying to get them to come down off 6,800+ however it didn’t have do it prompt me to only get the sofa set and take my money else where for the other things I wanted. Like I said best decision ..
Great Experience
Came in for a few things and customer service was amazing from the minute I stepped into the store! I was kindly greeted by Kimora and she explained everything in detail while also giving me all the time I needed to browse. I left completely satisfied with my purchase. Thank you to the staff that assisted with financing and Kimora for your patience and expertise in helping me find exactly what I needed! :)
Excellent customer service from Miesha. Super helpful made the whole process so easy.
Noel at Ashley Furniture in Fairfield was terrific! Very knowledgeable & helpful & a good listener.
Sandra was a wonderful salesperson. Very helpful and kind. Would highly recommend her to our friends!
Mr.Q was exceptional and made the buying process painless. Thanks again!
Kimora did great
Great experience at Ashley, and dealing with Noel. He is excellent and made the experience at Ashley very smooth!
Noel
(Translated by Google) Very kind and explained everything to me about making the sofa for my house! Thanks Miesha! (Original) Muy amable y me explicó todo Hacerca de los sofá para mi casa ! Gracias miesha!
Sandra was very friendly and helped us get our daughters bed.
As soon as I walked in Mr. Q greeted my family and I and immediately he took his time to help me look for the right sofa and love seat. I informed him of what I was looking for and he was happy to show us different options. He was patient and I will gladly come back and see Mr. Q for other furniture that I will need later on. Thank you for helping my family and I. Excellent customer service.
Great customer service, alma was very paciente and showed us around different options to meet what we needed. We felt welcome at the end I left very happy. I got exactly what I wanted thank you alma for you help!!
(Translated by Google) Alma Tejeda speaks Spanish, highly recommended, look for her, I recommend her 10/10, very friendly and patient. (Original) Alma tejeda habla español super recomendable busquenla se las recomiendo 10/10 muy amigable y paciente
Agnes G. Was very nice and helped us buy our first couch going over everything from prices to delivery. We are grateful she was our representative!
Agnes G. Was the best! So personal and positive.
We felt welcomed by Noel as soon as we arrived. He was so patient as we shopped with our three children and we appreciate his thoroughness and expertise with our shopping experience. Thank you!
Agnes G. makes furniture shopping fun! So much fun that we came back and bought more.
Khatereh and pooja were great they helped us find a great bed!
(Translated by Google) Pooja and food (Original) Pooja and khatere
Noel is good advisor and a big help for us. friendly, knowledgeable and very patience. Excellent customer service.
Kimora was very patient with me. She gave great info and advice about the pieces I was interested in. Did not hound me in any way and let me take my time. Great service and kept a smile the whole time. Pleasant visit.
Sandra was very helpful and kind!
Great customer service. Knowledgeable about products. Took great time and care with my mom as she picked out what she needed.
Pooja was very professional and I was given an excellent experience
It was great staff are very friendly
Thanks Alma for your help with bed
Alma was a great help to me while I was shopping for new furniture for my new condo. Very patient and attentive. Showed me varies options for what I was looking for and great customer service.
Agnes G. was very helpful. Would recommend her to anyone!
Miesha was very helpful. Has a great personality and quick to get answers.
I like the wide selection of furniture but not the consistent delay in deliveries. There needs to be a better system.
We had great 👍 👌 customer service Thanks to Alma she was a great help
Sandra was very helpful and made the process easy. I was able to get the couch I’ve been looking for. Thank you Sandra!
Sandy was extremely helpful and knowledgeable.
Miesha was so pleasant. I enjoyed her positive attitude and spirit. Great 😊 salesperson 😇.
Miesha was great at answering all our questions and concerns!
Miesha was very helpful with recommendations and directing through store.
The Fairfield store exceeded our expectations, we were looking for a loveseat couch to fit in to our living room’s existing style and color scheme. Alma, our sales associate listened to our needs, gave us pointers, then let us browse the nice selection at our own pace, and appeared again when we were about ready to pick the one. Explained the financing options, double checked the color choices, and delivery options, and when we asked for expeditious delivery she checked the warehouse schedule to pick the fastest possible delivery. The store was nice, big, well lighted, clean and tastefully decorated. The delivery was punctual, professional, quick assembly, they made sure we are satisfied. The automated text updates and follow-up calls were thoughtful. Overall the helpful salesperson (Alma), the store ambience, the service took the anxiety out from the buying experience. We did thorough online research, but glad we dropped by at Ashley for a better experience.
Worked with Mr.Q today and he was so helpful! Took the time to explain things to us and talk through our vision. Thanks!!
Kimora was the most helpful, super kind, most efficient, respectful, knowledgeable, and sweetest sales associate I have ever encountered.
Noel was great!
Really great experience understood what we wanted! For Mr. Q
Mr. Q very friendly and really good sales guy!
Kimora is a great and an excellent customer service agent
Great store. I love coming here. Customer service is always outstanding. Soon as I came in Alma greeted me with a warm welcome. She helped me pick out a great mattress and then I was on my way. Quick easy financing process, delivery date etc...then out the door! Thanks again.
Pooja did a wonderful job even though they couldn’t price match with military base.
I meet this guy named mr. Q. He works at Ashley furniture store. he is very nice. Great customer service, and professional. Definitely will be coming back.
Agnes G. is great! Friendly, knowledgeable easy to work with.
Noel give us the best service posible.
Miesha was very nice and knows a lot about the furniture and mattresses in the store.
Sandra had good information on the products and was very friendly/knowledgeable
Kimora, was very great at helping ,get my things I was looking for great personality and really sweet
Alma did an amazing Job!!! She was patient and extremely nice. Thank You very much Alma.
Miesha great service
Very pleasant and knowledgeable. Listen to what I needed. Fast service. Reasonable prices
Pooja was awsome
Divina was very helpful and kind! Would definitely come back and work with her again!
Thank you for your help Sandra😊🙏
Miesha S. Helping a lot to us to get this beautiful dining set and sofa. Please visit this ashley Fairfield and look for her. Most recommended
Noel help me very professional
Great experience^ friendly and helpful staff.
Agnes G - she is very nice and helpful! 👍👍
(Translated by Google) Alma was excellent with us and is very kind, and although with her work (Original) Alma fue excelente con nosotros y es muy amable, y si bien con su trabajo
Agnes G! Thank you Madaam for your amazing customer service! Greeted right away with a beautiful smile. You knew exactly which items to show me and catered to how I wanted everything. Your energy and patience I appreciate greatly! Will be visiting again for all future needs!!
Alma Tejeda Was helpful, patient and kind and very good and knowledgeable about your inventory.
Sandra and Trevor were both so kind, knowledgeable and helpful. The experience was great and I will definitely share this information with anyone I know that is looking to purchase furniture.
Super Great People
Great experience ! Miesha was very helpful and welcoming.She also made it very easy for us to find the couch we wanted even when we were unsure of the couch we wanted and if were even going to buy a couch today.
Miesha was absolutely fantastic, professional and so helpful.
Ritu was very helpful. she is amazing and very patient.
Ritu is one of the best salesperson. If you want great service make sure ask for her.
My husband and I have been looking for outdoor furniture for about 6 months. We finally checked Ashley Furniture out and found just what we were looking for. Ritu was my sales associate and she was amazing. Helpful without being overbearing. She was very friendly and knowledgeable and made our experience great.
Very helpful staff, Sandra and Trevor took care of us. Wide selection of mattresses for us to choose from.
ALMA GAVE THE BEST CUSTOMER SERVICE I COULD EVER RECEIVE !! SHE GREETED ME RIGHT AWAY AND ASSISTED ME WITH THE PERFECT NEEDS FOR FURNITURE ! SHE WAS SO HELPFUL WITH EVERYTHING AND GAVE ME AMAZING IDEAS . SHE WENT ABOVE AND BEYOND MY EXPECTATIONS . SHE SUGGESTED THE MOST PERFECT THINGS . THANK YOUUU ALMA !!
Davina was a pleasure to work with. I highly recommend that you ask for her.
I had another great experience with the Fairfield Ashley Furniture Store. Because they have the customers best interest, they keep me coming back. Kimora was awesome. She was absolutely so helpful and patient with us as we went back and forth before we finally decided. The store manager was also so nice as one piece we selected was out of stock and he helped offer an alternative piece. Thank you Ashley Furniture. I can't wait for my delivery.
Mr.Q was the best salesman at Ashley’s furniture in Fairfield ca.
Kimora was very attentive and helpful. She answered all our questions quickly and very detailed.
Miesha was very helpful and friendly. We were looking for a loveseat with a flat armrest and she was able to find all available options and colors for us to review, and even suggested color themes
Divina was such a helpful, kind and sweet lady. I came in with a "don't bother me attitude" and I instantly regretted it when I met Divina. She helped me find a nice table and chairs, and she even accepted my apology for my attitude. If you're shopping for some beautiful furniture, stop in and ask for Divina! And by the way, I got a good price for my purchase .
Miesha was very attentive and nice, she help us find what we were looking for.
Noel was very nice, helpful, and professional. He had a jolly personality. He is knowledgeable, prompt, and friendly. Will definitely come back for our future furniture needs and provide him future referrals.
Alma was a great help, great customer service.
Mr. Q was the best sales man I ever met in my life. We had a super hectic experience last time but he made the order process quick and easy. Thank you!
Noel very nice guy, grear costumer service above and beyond
Divina was incredibly helpful in finding our perfect furniture.
My friend suggested I go to this location bc it's where their family always goes to get their furniture. Super happy with what I got. Divina kindly guided me around and helped me find what I needed.
Divina helped me find stuff for my new place. It's a small space and she helped me find pieces that were functional but didn't take up too much space which is perfect for me. Thank you
The staff by the name of Kimora was very helpful, customer service was amazing, she also helped me find the perfect couch to fit my home living room.
Went here today just searching around for furniture for my first new home and was helped immediately when I stepped in. The girl Kimora who works there is absolutely hilarious and made my shopping easier and the load lighter! I recommend finding her to meet your customer service needs!
Shopping at Ashley Furniture, Fairfield! Agnes G. was outstanding in professionalism and service! Great attitude!
Agnes G, gives out great information, made buying easy
Alma was great and very informative. She has great customer service. Not a pushy sales person and we liked that. She was very patient with us. Also is bilingual thats a plus!!
Kimora was fantastic, she was quick and efficient in getting our Synchrony account confirmed and purchasing our patio set! We are scheduled for delivery in two weeks! Thank you so much Kimora!!
Kimora helped my wife and I 👍
We have been looking for a sectional and finally found it. Divina was patient and explained everything to us but also gave us time to browse on our own. She did a terrific job.
Kimora was friendly and very professional. I would recommend anyone coming into the store to ask for her.
Ritu
Ritu was absolutely amazing!
Kimora was wonderful and so helpful!
Noel is very helpful and attentive to our needs
Noel was great!!!
I had a great experience with Pooja. She is polite and sweet and very helpful - one of the best! Gretchen was also very helpful and patient in customer service. Daisuke the store manager is always sweet and polite.
Great experience with Sandra and Noel. They helped us out when they were about to close and were very patient
Noel and pooja Great customer service!!!
Noel acknowledged us as soon as we walked in. He was very attentive and helpful with breaking down all the pricing options.
Sandra helped me a couple of weeks ago and she was terrific help me find what I needed without pressure. I was very happy to have her help me. Thank you Sandra
Kimberly and Agnes were very helpful
Ritu and Kim were very helpful.
Sandra was very helpful!
Alma did amazing!
Kimora was Very helpful. Helped me match my bed with new dresser.
Sandra was very helpful to us as we shopped for a bedroom furniture. She greeted us immediately and was attentive. No one else acknowledged us in the store but her. She even checked on us after giving us time to look around the store.
Amazing help from Sandra. She was very helpful and knowledgeable
Due to the lack of organization and empathy that I’ve experienced here I would not shop here again. I wish I could get a refund. At first I thought I was happy with this purchase with the sales lady, Sandra. Until the delivery part of the couch came. After having to pay the $250 delivery fee (since Sandra basically told us we couldn’t avoid paying that even though we could’ve picked it up ourselves) and signing for a chosen date to have it delivered, they don’t have the whole couch in stock and don’t bother telling us until the day of delivery. Which is a huge inconvenience for our household. We were told that there are other people waiting to have their couches delivered as if our purchase wasn’t a priority to them after they already messed up our order. And now we have to wait even longer to receive our couch. Not the end of the world but I will definitely shop elsewhere for any other furniture purchases.
Alma was great to work she was most helpful. She showed us many options and selections. I will return.
Was helped by Kimberly! Great experience recommend looking for her when visit Ashley in Fairfield.
Lots of good information and very helpful. Was able to help get us financed and find exactly what we needed.
Extremely helpful and quick couch shopping experience! Thank you!
THIS RATING IS FOR SPECIFICALLY 1 PERSON/EMPLOYEE! @ THE FAIRFIELD/CORDELIA STORE. ALMA SHE IS FANTASTIC. I PURCHASED A COUCH ROUGHLY 3 YEARS AGO. ALMA WAS AMAZING SINCE WE WALKED IN WITHS SMILE AND VERY PROFESSIONAL AND ATTENTIVE. I REALLY LIKED THAT FROM HER MADE ME FEEL VERY WELCOME LIKE I WAS A PART OF THE TEAM NOT NUST TO SNAG MY LIL BIT OF MOANEY I HAVE. LOL ALMA NEW HER PRODUCT,LAY OUT. SHE IS VERY WELL ORGANIZED NEW WERE EVERYTHING WAS AT. SO 3 YEARS AGO. HE ARE BACK AT ASHLEYS TODAY 4.6.24. WE WHENT BACK 1ST TO SEE IF SHE WAS THERE. IF SHE WASNT WE WOULD Have LEFT HONESTLY. AND YET AGAIN WE PURCHASED MORE ITEMS. ALMA WAS AND STILL IS AMAZING. KIND FRIENDLY CARES ABOUT THE CUSTOMER. THATS WHAT SOLD ME. ASHLEY YOU ARE VERY LUCKY TO HAVE A EMPLOYEE LIKE ALMA. THANK YOU ALMA. SEE YOU SOON FOR SOME MORE FURNITURE!
Noel was a great guy helped me get the furniture i wanted.
Kimora Give us a great customer service on purchasing our products
Pooja was wonderful to work with. She met us where our needs were. And helped us find the perfect bed set for our bedroom! Thanks again
Quick to assist !!! Easy sale!! Pooja
Ritu was very helpful and informative.
NOEL Very polite and respectful. Was welcoming and gave us all the time we needed to make our final decision on a couch! Thank you Noel 😊
I love my new dining set! DIVINA, the sales rep was amazing!!!
Noel great costumer service!
slayyyy divina a real baddie
Noel was really friendly and professional! Made the transaction very easy. It was a good experience!
Noel help us and showed us the bed, really good guy
Ritu
Ritu. Was a great help
Pooka, you were wonderful and helpful!!! Thank you.
Needed help finally retiring my old college desk. Thank you Divina for showing me all the different kinds and helping me pick one out based on my preferences!!
Agnes G. was a great help. I went to look and she spent a lot of time showing me around. She was friendly, personable and gave great advice. I ended up coming back two nights later to purchase my bed with her assistance. Thanks Agnes and Ashley Furniture 😊
Great experience at Ashely, Noel and Angelina were super helpful and knowledgeable. In and out of the store less than an hour
Divina Valeros was knowledgeable and thank you for helping us.
Divina thank you for being helpful and accomodating.
Divina Valeros is very helpful thank you so much.
We had an awesome experience with Alma. Very friendly and helpful designing and selecting our new sectional!
Noel & Pooja . Friendly and professional. Worked hard to find the right pieces to fit our needs.
Noel and Travor were very helpful and knowledgeable.
I was in the Ashley store and had the most pleasant experience with Miesha she was the young lady that helped me pick out some bedroom furniture. She was very kind and polite she answered all of my questions. Her patients with me were great because I was all over the place. Not sure about what I wanted. I would recommend her on your next furniture buying trip. Thanks
Khatereh and Pooja were a pleasure to work with. They helped us every step of the way to pick out the best bedroom set for us. We look forward to working together in the future.
Went in to search for a dining set and Kimora went above and beyond to help us find it.
I was helped by Sandra who was very pleasant, attentive and informative. I will be returning for Sandra’s assistance when purchasing my new bed!
Sandra is very friendly and knowledgeable.
Agnes G. Very good job.
Excellent rep! Job well done by Mr. Q.
Was helped by Noel. They were very helpful when I was buying my coffee table.
Kimora gave excellent customer service!
Noel is very sweet and helpful! The nicest sales person we've ever met!
Sandra was very helpful
Good attention
Noel and Ritu were great and helped us get exactly what we we needed.
Noel and Sandra were very helpful through this whole process. I first spoke with Sandra who helped me apply for the Credit card and showed me all the different options there are for the format of the couches. I came back a few days later and Noel helped me purchase the couch. He was very nice and answered all of my questions. I will be returning to purchase a few more pieces of furniture with these two!
Pooja was really helpful & the experience was great!
Agnes and Ritu were perfect sales people my wife and i came to purchase some couches the both did not put pressure on us to make a quick decision and my wife and I definitely appreciate it so we walked out with our couches ordered .. they are definitely great sales people we will definitely be back in the future
Agnes Guadiz and Ritu were excellent! They helped us make they helped us make a great decision for our family!
Q was awesome! Knowledge and helpful - made the process seamless
Noel was very nice and helpful. Answered all our questions and wasn't pushy. The store didn't have what we were looking for but he tried his best.
Agnes is a great seller, i was having a hard time deciding on which sofa i should get. She helped me so much!
Noel is a great asset. Provide straight forward sale and disclosure for our new sofa. I will definitely be a return customer of his.
This review is for Divina. It was a pleasure working with Divina Vilaros. She was pleasant, attentive and even kept in touch with me about discounts. As soon as we were informed of the Easter sale, we took advantage and made our purchase. She is a gem! Thank you Divina.
Sandra was exceptional in trying to find what we wanted...she dug her heels in and searched the internet to try to meet our needs...we will be back!
BEYOND DISAPPOINTED!!! Pooja pushed the 5 star on my phone then asked me to write a review. What??? Ok. Still went ahead with the sale. We can easily afford the purchase, yet we were filling out paperwork only to find out they issued a credit card without permission. Ok. Then we went back in to pay cash and Pooja tried to run our card for a couple hundred dollars more!!!! Really??? Then she was so rude, we just wanted to cancel the sale. She vanished. An hour later we left the store WITHOUT proof that the credit was put back on our card cuz they don't do that there!!???? They swiped it for the sale, why can't they swipe it for the credit?? Don't recommend Ashley's at all. They did NOTHING to make it right and even after talking to the manager Daisy on the phone, she never came out to offer assistance.
Pooja was fabulous and very helpful.
Divina Valeros gave us fantastic customer service. We were really happy that she helped us with everything we bought.
Noel was so helpful and made my experience a breeze!
Noel was very kind and shared good information about the items I needed. Thank you!
Kimora has amazing customer service
Kimora had amazing customer service will definitely will ask for her again
Kimora was absolutely lovely and helpful today!
Pooja was very helpful. She gave me a thorough walk of the store to see all my option. Very very helpful
Pooja
Tutu was amazing!!!
Pooja was extremely helpful, knowledgeable and patient.
Davina made our experience easy She is very sweet! Thank you
Agnes G - is fantastic and very helpful along with being sincerely kind and sweet. Promote her please she definitely merits it . If you want help seek out Agnes G!
Wonderful service and great selections available in the store! Agnes helped us so much, she was super kind and relatable! And made us feel so comfortable and happy with the help and guidance on how to navigate our questions about our warranty!! 10/10 Insightful and patient, the staff makes Ashley home furniture our go to on our home styling journey!
My family and I came in to look for furniture for my living room. Divina helped us with selecting which pieces would fit and look good with my current living room color and size along with picking out accessories. My parents said they like it and want a new set too!
Great service. Noel was very knowlegable!
Noel was great! He really did a great job with helping my husband and I find the perfect couch set for our living room!
Thanks so much
Mr Q was the best quick easy friendly service
Mr Q gave us excellent service
Pooja she gave us a great experience shopping for our new home 🤩
Mr. Q did a fantastic job! He listened to what we wanted and made sure we left with the exact pieces we needed. He was polite, thorough, and provided a relaxed experience for us.
Mr. Q is one of the best salesman at Ashley’s furniture. He’s patient and knowledgeable. He’s also very helpful.
Great service,prompt attention,great customer service, Misha was a great on assisting us!!!
Miesha handled us with great care. She gave us a pleasant buying experience.
Miesha was So helpful, patient with our little ones. And even though it was busy she paid amazing attention to us.
Miesha was very patient and knowledgeable. I appreciate the fact she wasn’t pushy at all and she helped us figure out the perfect living room set for our home! Thank you soooo much Miesha! You’re so helpful, sweet, and wonderful! We’ll be back to buy from you when we need furniture again! -Cathy and Donald F.
Meisha is great and friendly! I came in to the store, told her right off the bat I wasn't buying was just looking at some dinning tables she did not lose any interest in showing me around and sharing some great information .
Pooja was our sales representative. My husband and I found her very thorough, organized and helpful. She was quick and knowledgeable.
Mr. Q is great! Friendly, professional and knowledgeable! Thank you!!
pooja Very helpful and professional
Mr. Q was great and provided many information regarding of my purchase! As well as the manager Ritu.
Miesha was great. She was so sweet and wonderful.
Kimora’s customer service was amazing ! Helped me buy a couch
My experience with Ashley Furniture has been fantastic! I was greeted by Ritu at the front door, and she helped me select a really great couch. She took the time to go over the features of the items that I was interested in, and weighed in with her expertise. I did not feel pressured or rushed, and even though it ultimately took two weeks for me to select the couch, she was attentive and helpful throughout the entire purchase process. Ritu also assisted me in getting financed, which was a big help as that made me eligible for certain deals I would not have gotten had I paid in a different way. I would give Ritu ten stars if I could. I look forward to buying other pieces from her as I continue to decorate the new house. Gretchen helped us at the information desk, and she was friendly, knowledgeable, and quick to complete what we needed. The remaining staff on the floor were all very pleasant and welcoming as well. Overall it was a great experience, and I will be shopping at Ashley Furniture again in the future.
Pooja & Ritu They were very friendly and incredibly helpful with explaining the everything to us regarding sectionals and thoroughly broke down the buying process. Very pleased with our purchase. :)
Miesha S. provided a great experience for us. She was very knowledgeable about the inventory and paired that with our budget. She was able to show us on her hand held device what the furniture would look like in our home. She provided her expert opinion to help us make the best selection. Miesha was professional, patient and it was a pleasure to have this young woman assisting us. Ashley Furniture is very fortunate to have Miesha S. on their team. Thank you Miesha!
Thanks Kimora for taking care of us. We appreciate the time you gave us and allowing us to browse freely.
Great customer service pooja
Ritu…. Great service and information!!
Sandra G was very helpful . She made us feel welcomed and gave us a lot to think about . We’re looking forward to buying furniture from our local Ashley Furniture Store !
Mr. Q was the one assisting me and my family today, incredibly grateful for his patience.
Very good. Very quick. Mr. Noel helped me
Much kudos to the sales agent, Divinia Valeros. She helped us from the time we walked in, purchased are item and cant wait to get it next week…. thank you again Divinia
Noel was absolutely knowledgeable and very helpful. Helped me upgrade my new dining room set.. so excited. Thank you for everything!!!
Ruth Excellent customer service a very pleasant personality I truly appreciated all of her help.
Noel is a very professional sales person .
Divina was amazing! Excited for our new King bed!!! 😁
Pooja is an excellent Trusted Advisor. Please see her for all your Ashley Home Store needs
Pooja was amazing today she did everything to help me and my family get the couch we wanted !!!!!!
Associate was very helpful knowledgeable and polite in helping us with our purchase.
Thank you Noel for great service and helping us with our new sofa
Fast and easy.
Ritu
Fast simple process very thorough! Pooja is the BEST!
Mr Q was an amazing sales person, he helped us out with our search in a new dining table!
Great Experience at Ashley Furniture! Pooja was helpful, informative and friendly! Excited for our couches to arrive.
Me and my wife went shopping for our new home at the Fairfield location. This young lady by the name of Kimora was absolutely amazing! From the moment we walked in, she greeted us with a warm smile and made me feel so welcome. She took the time to listen to our needs and preferences, and her knowledge about the different furniture options was impressive. She went above and beyond to help us find the perfect pieces for our home, and her attention to detail was outstanding. Not only was she incredibly friendly and approachable, but she also has a great sense of style and was able to offer valuable advice on coordinating furniture and decor. I highly recommend when you come to Ashley’s that you ask for her she is a gem .
Ritu and Pooja Did a great job of taking care of me
Great place to shop for quality furniture. Nice staff.
Great selection
I was greeted by Mr. Q and his pleasant attitude as soon as I entered the store. He was helpful but not overbearing. Overall great experience!
My husband and I were assisted by Kimora at the Fairfield, CA Ashley store. Kimora was patient, knowledgeable, noteworthy and her genuine concern for us choosing what best suited our family needs. If you are ever at the Fairfield store and want genuine authentic service I suggest you ask for "Kimora." Top notch!
Overall great experience with Noel and pooja ver helpful
Pooja provided very professional and excellent service overall. Great job!
Noel was very helpful and had a great knowledge of the product we were looking for.
Miesha was very great and patient and delivered excellent service with helping me purchase my bed set. She is amazing!!!!
We went to Ashley’s Furniture looking for a couple of things and Alma did a wonderful job helping us out. Thank you Alma for your assistance today. We appreciate it!
Miesha was great. The sales tax method is questional and may be unlawful. The purchase is Fairfield not cordelia . It should only be the city in which the purchase takes place or where the customer recides.
Went in to shop and Meisha was the girl to help. She was quick to help but didn’t follow me around the store.
Pooja was very helpful! Looking forward to working with her!
Alma is great and very patient. She showed me what I wanted 100% recommend.
Thanks Ms Miesha for all your help helping me make a great decision on my homing furniture you were great!!!!
Kimora was very helpful, informative and friendly when we came in. She did amazing.
We appreciate Noel's help in finding us a good quality table and couch within our budget. Really good listener, friendly and professional. Highly recommended
Miesha was wonderful and professional in showing me the various media / TV stands that I was looking to purchase. She was great !!
Kimora is very helpful and knowledgeable. If she doesn’t know the answer to your question, she will find out for you. Not pushy to make a sale at all.
Hi, Sandra was very helpful and friendly. I had a great experience today at Ashley Furniture. I will come back and I'll ask for Sandra! 🎉🤪
Awesome customer service. Thank you to Mr.Q and Rnu Ritu.
Exceptional service from start to finish! Ms. Divina provided a seamless experience, from helping me choose the perfect pieces to conveniently having them delivered at my home. I couldn't be happier with the outcome. Five stars for Ms. Divina.
the lady was really helpful
Not the most friendly or helpful, but the furniture is nice
We got help by Kimora, great service
Miesha and Pooja were fantastic to work with. They both answered all our questions and helped us purchase a new bed frame
Noel and davina was a great help, very informative and kind. Made the process a smooth one.
Ashley is the best store having lots of choices great staff especially Pooja bhatoa She is very knowledgeable person . Show me different style of sofa set, bed set& mattress she convinced me to buy the mattress 5 stars to her
Pooja...very good customer service
Noel and Divina did an awesome job! As soon as we walked in the door Divina was very friendly and approached me, she answered all of questions. I came fully prepared and had an eye on the Darcy sofa collection, she was very honest and mentioned that they only carried that collection online. She did show me some that could be similar, she also followed us around the store and always gave us her knowledge in the other collections the store had. Noel was very sweet and friendly. He was very informative about the therapeutic mattresses, he offered to give the best deal and he was knowledgeable about the quality and care for the furniture. Both great employees. We will be returning to finalize our purchase.
Ritu helped us out with our purchase and was super sweet and personable as well which made our experience 10x better.
Fast and helpful transaction thank you Ritu
Noel and divina provided great customer service.
Kimora was very helpful in shopping for a sectional! Thank you!
Pooja was great..very knowledgeable..
Noel was a great sales. Move was very informative about all the materials and features to the furniture. He did a great job. Thank you, Noel
Had the pleasure of working with Ritu to make our shopping experience amazing.
Ritu was very helpful and professional. Highly recommended
Noel was extremely helpful and kind! He showed us multiple options that fit the description of what we wanted, and helped us decide which one would be best for us.
Ritu was super helpful.
IT WAS A PLEASURE SHOPPING WITH KIMORA I ABSOLUTELY 💕 MY FURNITURE
Very nice sales person. Helped with any concerns we had. Noel was very helpful in picking out furniture for our relative who is moving into an elderly home.
Received excellent customer service from Kimora
Pooja is very nice she take her time tour me at store and giving a good deal that I can afford I would highly recommend her.
Pooja was awesome. Great advice on what I needed. Really relaxed experience
Shopping here was a great experience. Alma was wonderful. It took a few hours to pick everything out, and she patiently helped us throughout the decision making. Everyone working here was kind and courteous. I will return to this store for my future furniture needs and ask for Alma.
Pooja was a great help when buying our first sofa for our new home thank you !
Good experience , Miesha was very hepful assisting us to go around the shop
Miesha was my host
Sandra was awesome! 👏🏽 very helpful! Definitely ask for her when you come in.
Great experience with Miesha S. Quick and Very helpful.
Wonderful service, answered all my questions and was available when I needed her
We came in looking to browse a few sectional and dresser options. We were kindly greeted by Miesha, who was clearly very knowledgeable and kind. She was not pushy with trying to get a sale, but still balanced her sales technique with showing us the best options for our needs. Definitely recommend this store and associate for finding the best fit for your lifestyle and space.
First Gretchen at the front desk was wonderful. She assisted us to where any problems that needed dealing with was resolved, and Appointments made. Her associate Tristan also made it very easy for us to understand all the paperwork. Agnes and Alma were tremendous help & very friendly. They knew all the products we were looking for and it was a quick trip.
Excellent customer service! Knows her product & answered our questions promptly. Ask for Kimora if you need to buy furniture from Ashley’s.
Very helpful and patient
Agnes was very helpful in helping us find what we wanted. Hopefully we will be back soon to purchase more.
Did an amazing job
Ordered couch in store march 10th, was told im not able to pick up the couch myself so i paid $250 for delivery and it wasn’t available to deliver until april 6th, april 6th comes, i take the day off so im home for delivery, get a call a couple hours before expected delivery saying one of the couch pieces werent in stock and have to wait until april 11th, so just wasted my PTO. both me and my sis work on the 11th so i asked can they do a friday, was called back and said they cant deliver until the 17th now and the april 11th date is already given away to someone else, just minutes later. No apologies or empathy for any of the inconveniences. Would have went elsewhere if we knew it would take this long. Had to cancel our house warming on sunday and we now we have to continue sitting on the floor to watch tv. So if youre fine with not having your couch for over 5 weeks after paying the $250 delivery fee, shop here
Kimora at Ashley Furniture was friendly and helpful. She was attentive and helped us figure out the perfect couch to fit our needs!
My overall time with Agnes G., was nothing less than great. She greeted me promptly and assisted me in identifying the ideal seating arrangement for my needs. I can’t stress the importance of: Great customer service Customized experience Fantastic sense of humor Patient and informative Relatable and REAL All qualities Agnes exhibited during my shopping experience. I can confidently say that I feel I got the best of the best. Thank you!
Wonderful atmosphere and sales team! Agnes helped us through our large purchase and answered every question we had along the way. Was very informative and kind. Highly appreciated!
Agnes G was very helpful and patient with me and my two kids! Thanks for everything.
Was helped by Noel, he was very helpful and was very informative.
Noel was very patient and helpful with us.
Agnes ..... A key to my fabulous experience at Ashley. I was able to purchase 2 recliners for my elderly parents. Agnes, THANK YOU
Ritu
Noel was fantastic! So knowledgeable and very helpful. Helped me get a fantastic sofa
I recently had the pleasure of working with Pooja at Fairfield Ashley furniture when purchasing my new sofa. From the moment I walked into the store, Pooja was attentive, knowledgeable, and helpful. She took the time to understand my needs and preferences, showing me a range of options that fit my budget and style. Her expertise and enthusiasm were contagious, and I felt confident in my purchase decision. The entire process, from selection to delivery, was seamless and stress-free. I couldn't be happier with my new sofa or the exceptional service I received from Pooja. I highly recommend seeing Pooja at Fairfield Ashley furniture to anyone looking for a fantastic shopping experience!
Kimora was a wonderful in helping us find a chair that we need. Friendly and respectful.
Pooja is very nice
Pooja is very professional and knowledgeable
Terrible customer service. Noel the sales rep lied about our order, and Ashley's customer service at Fairfield, CA did nothing to try and fix the issue. Also, the day of delivery their driver was not able to get onto our installation even though the manager said it was not an issue. Overall trash company and offered 5% for my troubles.
Alma is unmatched . Her customer service was really friendly & Very kind . She's very straight forward about what I picked . My overall experience was excellent . I love my new furniture! Thank you so much alma . 10/10 recommended. (Ashley's Furniture Located In Cordelia CA).
Miesha was great. I needed a new living room set. I described what I needed and she helped me select the perfect set. She was also very knowledgeable and friendly.
Noel was very knowledgeable and helpful. We were able to purchase a couch set and a beautiful at that. He is very kind and patient
Great service and experience by Ritu
Ritu gave us a fast & easy process She was great!
On 3/3/24 we went into Ashley Furniture to shop for a Lift Top Cocktail Table. We were immediately greeted by a nicely dressed manager who showed us how to read product price tags. I was happy to find many choices and the prices were reasonable. Within minutes I found a brown Lift Top Cocktail table for $399.99, matching End Table for $199.99, and a Metal Table Lamp for $99.00. I stood waiting for an available Sales Associate and within 1 minute I met Sandra Gillam who quickly and efficiently rang up our order, she smelled very nice and her hair and nails were done beautifully. I am very satisfied with the items and their prices, Thank you Ashley Furniture Fairfield, for the fabulous customer service we received from Sandra Gillam.
Salesperson Miesha S was very helpful, informative, respectful, never pushy. She listened to our style and found options within the store and other availability.
Sandra was a huge help for us on our new home, she was very polite, respectful and welcoming to us and our kids.
I already had an idea of what I wanted so the experience was quick, fast and easy
Miesha S was super helpful with my search for the perfect sleeper sofa. I highly recommend.
(Translated by Google) Alma Tejeda great attention and service (Original) Alma Tejeda great atention and service
Sandra was amazing! She helped us with our bedroom set and mattress. She was honest, thorough, and had great customer service! 10/10 recommend.
Alma was great answering questions and showing me more items that would be to my liking. She was attentive and gave me information I need it. Thank you Alma.
Pooja was amazing. She was very informative and attentive. Thank you for everything
Sandra Gillam was very helpful with helping us and answered all our questions.
Sandra did a good job !
Noel was very helpful. Answer every questions and give good advice on the furniture we bought.
Great experience. Very helpful and I purchased what I came in for.
Miesha was patient and an outstanding person to deal with. Would recommend her to others
Lots of selection and friendly staff. Ritu was a big help.
Ritu is the best! Helped us find the best couch.
Very friendly Sandra our sale representative very professional and helpful person thank you.
Noel… was great and helpful
Great customer service! Divina helped us in finding the perfect couch for our home, she's the sweetest!
He is great very helpful and courteous. Definitely we will come back. Just need to measure our space.
Agnes G, Very friendly and very knowledgeable of her furniture. I really recommend her.
Pooja was great and very helpful
JEYARAJAH AGNES GUADIZ were great people, fast and easy
Divina was wonderful. Very patient and helpful! 5 out 5 stars.
Pooja our sales rep was wonderful. Knowledgeable with decorating ideas and really thoughtful. We never felt pushed into anything and Asher furniture had interest free financing! Had a fun day
Divina was such a great help Nice lady kept up with anything we needed help onGreat experience with everyone there also
Great service from Noel and Pooja!!! Very nice and patient. I will definitely be returning!
Pooja was very helpful in guiding me to the right recliner for me.
Miesha was a great help for me today! I came in looking for a reading chair and she was able to give me a price while holding a great conversation. Great customer service and made my process easy and enjoyable.
Staff here are so helpful! Noel and Divina assisted us well. They are well informed and they are really accommodating! Will definitely come back and purchase more from Ashley’s! Especially if they are the salesperson incharge.
Miesha S. Was great and answered a lot of my questions, she also showed me a ton of different products within my price range.
Miesha was very helpful and very friendly. She helped us look at many different couches in our style and price range, along with recommending other styles we may like.
Pooja was so amazing. She was so kind and was extremely patient with me and my partner as we indecisively bought new furniture for our home. We will be back to update our kids’ rooms soon. Thank you so much 😊
Pooja was fantastic!
Agnes was amazing. Fast and knowledgeable. Stress free environment
Agnes was very helpful in my search and purchase of a few different furniture items that I needed for my apartment. I appreciate her no-pressure approach and will work with her again if I need additional furniture.
Ms. Holly was phenomenal. She helpes me every step of the way and made sure i left satisfied.
Agnes was very helpful and efficient, and the transaction was very fast.
My bf and I were looking for a specific sectional at a reasonable price and we quickly found wheat we were looking for at Ashley. Our sales associate Holly W was helpful and super patient. There wasn’t as big of a selection of fabrics compared to IKEA, etc but the fabrics they do have are nice. And shipping/delivery will only take a few days!
It was a great experience.. she gave us all the information we needed answered all our questions. Thank you so much for helping us get just what we needed.
Alma helped us pick out a nice recliner. I appreciated her answering all our questions with patience and honesty.
Noel was very helpful! He took the time to answer all my concerns! Thanks Noel!
Noel did a great job
Divina was very helpful and knowledgeable. She made the purchase very pleasant.
My grandmother and I came into the store for browsing purposes. We were helped immediately walking through the door by Miesha and Kimora. They were able to thoroughly go through the store to help us pick out accent chairs. They were very attentive and helpful.
Quick and easy shopping experience. Helpful staff Thanks!
Agnes guadiz is amazing! She made sure I left with my dream couch and treated my whole family with the utmost respect. I highly recommend you see her for your couch or any home furniture needs !
Agnes was very helpful in our couch purchase!
Noel was professional, knowledgeable and courteous. We felt no pressure and will do more business with him in the future. We will also refer our friends and family .
We found what we wanted online but wanted to interact with a human being. We went to our local Ashley and met Agnes who was just a delightful person and a pleasure to work with. Quick, go to the store, ask for Agnes and you'll have a wonderful purchase experience.
Divina was so sweet, and did not pressure us at all, which I loved about her. She is so amazing and instantly connect with her. <3
Noel was very kind and patient.
We purchased a sofa, love seat, chair and ottoman. Our salesperson verified that the items were in stock before we completed the purchase. We were given a delivery date of February 21. We received several confirmation reminders via email and text which also reminded us that our old furniture should be removed. We were able to get rid of the old furniture a week before delivery. Four days before the scheduled delivery we received a text informing us that only the chair would be delivered that the sofa and loveseat were back ordered. After numerous phone calls we were " guaranteed " that all would be delivered on the 28th. Mind you we have NO furniture. We are sitting on kitchen chairs. Again four days before our delivery date another phone call stating that only the chair would be delivered. I was furious! I asked to speak to the manager at the warehouse and was unable to make contact. I then called the showroom and spoke with the sales manager. He was polite but could not help me other than to offer a "partial" refund on the delivery or find some other items (like I would even consider buying from them.). We had to drive into the showroom to get our refund.In addition our sales person tacked on a protection plan which we did not ask for.No way to run a business. We will spread the word !
Noel’s was welcoming and helpful in our request Thanks Noel
Noel was great!! Thank you again
Sandra was awesome in helping us . She did all she can to make sure our furniture gets delivered timely and at the right address . She was very patient and attentive , good customer service .
Great customer service from Divina ! Very helpful and attentive.
Alma helped me and she provided excellent service & helped all my doubts . She also helped us find the best options
Holly greeted is when we walked in ama was very helpful and friendly. She was knowledgeable and gave us the option to walk with us or let us browse on our own. No pressure but right there when we needed to ask her questions. Very helpful. I would recommend her and the store
(Translated by Google) Here wss good (Original) Rito wss good
Noel was very helpful. Good customer service
Noel was a great help and very knowledgeable ! Awesome customer service!
Agnes G. assisted my husband & I with great patience. She helped us pick out a great living room set & area rug. Thank you so much Agnes!!! We can’t wait for our furniture to arrive!!!
Ritu was super helpful and made our shopping experience excellent!
Pooja did a great job. I wasn't ready but I was ready. She helped me with my purchase
This is a perfect piece.
Divina helped us a lot to find the right furniture for us. She let us to tour first within the entire store and let us decide, she approached us from time to time in case we have any questions. She is knowledgable and makes sure to provide us info that we need. Thanks to her we got our living room set in a breeze!! Will ask for her help again in the future in case we need anything else.
Pooja, sales representative did an AMAZING and FANTASTIC job of explaining, answering questions, being attentive and providing care. Pooja is extremely knowledgeable and well rounded with lots of patience. She is who we will continue to work with. A+ sales representative, loved her humanistic demeanor. THANK YOU Pooja!!!
Agnes G was amazing in helping us with every need we had, spunky uplifting attitude made everything run smooth. Definitely will be doing business with her again <3
What can I say about Agnes G…. Super sweet, knowledgeable, a joy to work with, and a pretty hilarious human. Will come back to her for all our furniture needs. What a gem! Who else could possibly charm you enough to take a selfie while shopping for furniture?! 🙌🏼 Need furniture? Go see Agnes!
Pooja was very helpful and honest! Definitely recommend talking with her!
Agnes G Good job helping us pick a bed frame
It's interesting how these reviews are from accounts with little engagement on other pages, because the wonder customer service they outline is the complete opposite of my experience, NOT once, not twice but three times the luck. I walked past a sales associate three times and the woman NEVER once asked if my husband and I needed help. The two previous trips in, NO one ever asked us if they could assist us. Same experience today. What we noticed on each one of our visits hopeful it would be better each time, is they would engage with older couple, or couples with no melatonin in their skin. We felt extremely disappointed and discriminated against. And NO I'm not complaining- this was our experience now three times. Straight up ignored. Because of this, we purchased with Scandinavian design in Vacaville. They treat all people with respect, I'll never go back into an Ashley again unless I'm feeling like I want to be discriminated against.
My wife, Patricia and I went to the Fairfield Ashley store to shop for a mattress and met Agnes Gussie. She assisted us in at looking at various mattresses that would help with our sleeping needs such as firmness and comfort. Agnes assisted us with looking at least 4 mattresses. We appreciated her patience and support during our shopping process for new mattress. Thanks for all your help and support Agnes. Patricia and Freddie Smith
Noel
(Translated by Google) Agnes G very good help in everything we do and a very kind and charismatic person (Original) Agnes G muy buena ayuda en todo lo q ocupamos y muy amable y carismática persona
We bought a sofa and recliner from here. Noel was extremely helpful and explained everything included with our purchase. Great first experience buying from Ashley.
Divina was great! She was very helpful and knowledgeable.
Very helpful. I was in and out fast. Agnes was knowledgeable and friendly.
Miesha was fabulous-so happy with the attentive service ! Looking forward to getting our new living room set.
We had a wonderful experience. Our sales representative Sandra was amazing and so helpful! The finance team was also so amazing ! Definitely will be back next time we need to make a furniture purchase
Agnes G - very good sale person friendly and helpful.
Agnes G she’s a very good sales person 👍
Alma was friendly, easy to talk to and was able to provide great service in both English and Spanish.
Davina was amazing and zero pressure which I appreciate!!
Noel was very helpful and thorough. We found what we needed. We are repeat customers.
Noel is patient, knowledgeable and great to work with. Thank you so much.
Ritu has Great customer service. She’s knowledgeable and kept us in our price range! She made it a smooth worthwhile experience at Ashley today!
In our initial purchase at Ashley store, despite warnings from friends, we acquired two nightstands with the assistance of "Ritu, the salesperson." The ordered light gray nightstands were delivered in a dark chocolate shade. Upon refusal, the delivery person insisted on leaving the assembled item at the door. Despite promises from both the delivery person and the salesperson at the store, the issue persisted. Despite presenting evidence of the discrepancy, the store's response involved sending technicians without resolving the matter or offering accountability. Their refund policy, claiming a 72-hour window, proved deceptive. Numerous reviews on different platforms echo similar issues, highlighting the need for caution and thorough research to avoid this questionable company. We spoke with Daisy, Gretchen, Trevor, Ritu… unfortunately till date no solution but to put this review to get some help. Unfortunately no solution set reply comes back… be careful this shop displays item decoratively and delivers defective item and once item comes to your door .. you can’t refuse delivery and once item accepted… returns are impossible… we were cheated…. Be careful
Noel is very accommodating and gives information clearly. Convincing.
Pooja was amazing and helpful and very attentive with what we were looking for and has great knowledge on her mattress information
Noel was very friendly, helpful and knowledgeable with the products. I reccomended you ask for him when looking for the furniture of your dreams! Thanks Noel!
Pooja did a wonderful job helping us! Very knowledgeable, friendly and easy to work with! Wonderful sales woman!
Pooja
Noel is very knowledgeable and telax when helping me out, thank you for being patient
We found what we wanted due to Divinia’s excellent customer service. She went to her little tablet and found the right chairs at the right height and in the right color. Than you!!!
deminor his enjoyed really ,courtesy,courtios , Knowledge
(Translated by Google) Noel good person. And ecselete attended to me (Original) Noel buena persona. Y me atendió ecselete
(Translated by Google) Thank you Alma for serving us, she was very kind, good attitude for customer service (Original) Gracias Alma por atendernos fue muy amable,buena actitud para servicio al cliente
Ritu and Holly were amazing and very accommodating throughout the process.
Agnes was very inviting and gracious. She was well aware of the product and willing to answer our questions… Great Customer service!
Ritu is a great seller, thank you!
Alma was great and very well informed regarding the tables and chairs I was looking for.
Kimora and Kimberly did a great job checking on chairs and gave me a Rest Test as well. Really great customer service!
Holly was super helpful and patient with my husband and I as we shopped for the perfect sofas!! Thank you Holly for all of your help and knowledge of products.
Agnes g. Was great appreciate her help Ashley furniture was 10 out of 10!
Agnes G - vary helpful helped me find what I was looking for very nice.
Agnes was quite friendly and knowledgeable of the products.
(Translated by Google) Noel. He was a very kind person and he did everything possible for us to find what we were looking for, an excellent person 👍🏻 (Original) Noel. Fue una persona muy amable y el iso todo lo posible por que nosotros encontremos lo que buscábamos exelente persona 👍🏻
Ritu was a great sales person. Very kind and attentive
Ritu was very kind and helpful. She helped us but did not overcrowd us while we were making decisions.
Divina was awesome. We will definitely come back again!! Thank you so much!
Great personable and knowledgeable salesperson. I highly recommend msavoy@ashley
We love this store,, everyone is so helpful especially Divina. As always; next piece of furniture, we’ll be back.
Holly is a amazing worker. She’s a lovely woman who really helped my brother and mom on deciding on a table. She was both welcoming and cheerful
Holly was very helpful in finding us exactly what we were looking for. 100 percent recommend
Sandra was extremely helpful. She listened to what we wanted and to what our budget was. Thank you Sandra for everything!
Noel and Agnes were excellent
Ritu was patient, pleasant, professional and very knowledgeable regarding the merchandise!
Holly was helpful and had all information we needed.
Pooja very nice come see her ❤️
We have been shopping at Ashley for our furniture needs since 2020 and Divina has always been our constant, very satisfactory service
Great customer service. Agnes & Noel were very kind, as well as helpful. I am a satisfied customer. 😊
Noel was awesome to work with and very entertaining while demonstrating the structural integrity of the couches.
Noel was very helpful. He shared everything we needed to make an informed purchase.
Noel and Agnes were very pleasant and I was pleased that they were able to price match on the pieces of furniture I was buying. If I had a critique it would be how long the process took. At points it felt like I was in a car lot where the goal was to keep me in the store longer to browse other items. Overall pretty painless and seamless transaction
Agnes and Divina have a great customer service. They were on top of everything we needed. Thank you guys for your great service
Pooja was very helpful! Clean and friendly location!
Noel was extremely helpful and friendly while helping us select our now couch. 100% positive experience
Divina was so helpful
Ritu was amazing!!! Super knowledgeable and helpful while still giving us plenty of time to explore the store and shop. Love Ashley's products, and this location gave a great experience. Thanks Ritu!
Ritu was amazing!!! Her help was spot on and helped find exactly what we were looking for. All of our questions got answered. Was always available to help while we were looking around. Definitely give her a try while shopping at Ashley's Furniture!
Tutu was wonderful, she showed us the difference between reclining loveseats and helped us pick the best for wants and needs. Thank you very much
Friendly, showed us a good variety of love seats, listened to us. Great experience thank you ritu. Yes we did get what we wanted
Noel good service & helpful
Pooja is a great help with us when buying our furniture. Shes Very Helpful and Friendly She Answered all our Question and She Explained it Clearly and we closed the deal under 40minutes. We Love it!
Alma, and Noel were a great help to us. Their knowledge and professionalism was top notch.
Pooja was fantastic! I walked in was immediately greeted and shown exactly what I came for! She had me checked out within 10 mins of walking in! Super helpful, incredible service! Amazing!
Sandra was great 👍
Friendly , knowledgeable
Alma gave me great service. Thanks so much!
Everything in the store and the actual delivery is great. The HQ and warehouse staff and not very helpful, informative, and frankly, not smart. Pros: nice selection, great floor staff, flexible credit options, great delivery staff Cons: If you give them your phone and email, they call, text, and phone you multiple times on all three platforms to confirm the same delivery date and time. When delivery timing changes, they don't update you. When you call, they read from a script and are not helpful. When they call to follow up on the delivery after and you answer your phone with your name and explain what our frustrations, they ask you for your name again. When you say good bye they call back to ask the same questions again.
Ritu was exceptional. Patient. Understanding. Kind. Very informative and friendly. I would do business with her again anytime. She is a wonderful asset to Ashley's Furniture. She made the decision for us. I recommend asking for her.
Agnes G. was helpful and friendly, listened to my needs and showed a variety of mattresses within my budget. I feel good about my purchase and will return for my future furniture needs. Thanks Agnes for being yourself, keeping the experience silly and lighthearted.
Very helpful. Ritu was very professional .
(Translated by Google) Agnes G - very good job, she is friendly and committed to her work. (Original) Agnes G - muy buen trabajo, ella es amigable y comprometida con su trabajo.
Miesha is a very friendly and very knowledgeable about everything
Agnes was very helpful and got me in/out for one item I needed.
Ritu is the most accommodating sales person ever! We came in with less than 30mins left to purchase furniture items we found online. Ritu came to save the day and got us everything we needed in such a super short time frame! She is awesome and explains all the pertinent information so well. She’s awesome! 🤩 Y’all, go to RITU! She will not disappoint!
Alma was very helpful, and we just bought two new couches. Also, she made sure I received a military discount. Thanks!
Holly helped us all the way through to a new couch! We were very pleased.
We purchased our bedroom set in Fairfield. This is the first time we shopped this location and Divina made the process very simple in making our decision. We will shop here again in the future for our furniture needs.
Agnes G helped us out. She was very nice and friendly and took care of us fast
(Translated by Google) Excellent service Alma ⭐️⭐️⭐️⭐️⭐️ (Original) Excelente servicio Alma ⭐️⭐️⭐️⭐️⭐️
Great service, was helped really quick by Alma. 😁
Holly was the trusted advisor who helped me! Loved her great energy, help me with all the information needed and didn’t know about! Thank you very much Holly !
Agnes was patient and very clear with the process.
SANDRA G. was most helpful in assisting me with picking out bar stool, recliner chair, office chair, and buffet cabinet. Sandra was very friendly and very professional. I will definitely come back and get more furniture from Sandra.
Agnes was incredibley helpful in helping us find the perfect dinning room table.
Agnes G was amazing help! She was super friendly and kind and helped us get in and out with exactly what we wanted.
They had everything we were looking for at shockingly good prices. Sandra earned her commission today! So excited to furnish our new home with all these beautiful new pieces.
Sales rep Agnes G. was excellent and knowledgeable on the couch we wanted to buy. She is very good at understanding the customer and provides good customer service.
David was amazing!
Awesome Alma ❤️❤️❤️❤️❤️❤️
Divina was very helpful and funny. She deserves a raise .! 💯
Ritu was very helpful and gave us a warm welcome when we entered the showroom. She checked on us throughout our time there as we were checking out different sectionals and shared her knowledge about the sectionals we were considering which led to us purchasing one!
Sandra G was my salesperson. I was greeted by her at the entry door. I told her what I was looking for. she was very attentive and helped me find the furniture set I needed. My experience has been hit and miss here. She is the best salesperson with whom I’ve worked at this store. Thank you Sandra
Pooja was our salesperson today when we bought our new bedroom set. Pooja was amazing and helped us pick out and purchase the perfect ensemble! The entire process was stress free and so easy!
Divina gives Phenomenal service is friendly, and gives great suggestions!
Sandra at the Fairfield Ashley store provided excellent customer service and even stayed late to process our last minute transactions. Her knowledge of Ashely’s products and features was exceptional.
Great experience here, the person who helped us today, Pooja, was very helpful with helping us navigating and exploring what we wanted. She presented us different options and is very knowledgeable.
Pooja was very welcoming when we entered the store. She offered her help and allowed us time and space to explore as well. When we had questions, she was able to give us the answers we needed. All together it was a nice pleasant experience.
Pooja was very helpful, not too pushy, and answered any questions we had when we needed her to. Excellent service.
Noel was very good at showing me all the beds and mattresses
Divina was fabulous! She helped me from start to finish. She was kind and sincere in her advice which helped me so much in deciding which furniture pieces meet my current lifestyle and my family's needs.
Noel was very helpful
Miesha was great. Answered all of our questions was readily available without being pushy. We had a great experience, and she did a great job.
Holly was my salesperson she was excellent
Alma was excellent! Very helpful And quick to offer assistance! Thanks!!!
Agnes G & Holly were both very helpful and completely satisfied with my visit this far. I highly recommend this Ashley store in Fairfield. Thank you so much!
Agnes G
Agnes G was a pleasure to work with! No pressure and very knowledgeable!
Awesome service. Holly was awesome
Holly W. Was a great help in buying my new couch !! Very helpful and respectful of my space !
Mishap was friendly, approachable and helpful. Quality items for an affordable price, thank you
(Translated by Google) Super, super helpful, I loved her service, my English was not very good but she was able to help me and give me good options at all times, thank you, Holly 🙏🏻 (Original) Super una súper ayuda me encanto su servicio mi ingles no fue muy bueno pero ella me pudo ayudar y darme buenas opciones en todo momento michas gracias holly 🙏🏻
RITU helped us get new furniture for the family room. She was very helpful.
Agnes G & Noel were awesome!
Noel is so helpful! He is so knowledgeable and friendly. A wonderful professional!
Noel, Pooja, and Sandra were very helpful today and attentive to our needs. Thank you.
Holly was great!
(Translated by Google) We enjoyed shopping at the store Noel, he served us very well, highly recommended!! (Original) Disfrutamos comprar en la tienda Noel nos atendió muy bien muy recomendable !!
Just wanted to say working with Noel was excellent as he very nice and helpful.
Ritu was amazing Not pushy or intimidated. Would go with her again.
Excellent service provided. Very patient! Wonderful experience!
Divina was a gem! She greeted me right away and showed me some great options. I was in and out within an hour with a great deal on my dining and living room furniture! It is rare to receive such great customer service. I appreciate her so much for making my experience a great one!
Earlier this month we bought a sectional from here. We were very excited as we moved in to our new house without furniture. We paid full price and did not open a account. Then we were informed when it was to be BACK in their warehouse. I didn't get it, as if it's on the floor it should be available. Than the day before delivery they called saying it would be another week...well they CALLED AGAIN, now putting off delivery for ANOTHER 2 WEEKS, actually more!! I am so tired of the run around. If you don't have the product, don't put it on floor to sell!!
Noel was very helpful on our bedroom frame needs. Will definitely come back at this store and purchase from him again.
Went to visit this store and Miesha, the associate, took her time to explain to us everything we need to know in choosing the right chair. She provided outstanding service and definitely will ask for her the next time we visit to buy from Ashley in Fairfield, Ca.
Noel is amazing! He was patient, courteous, and helped us get sectional we needed for our living room. Ask for him when you’re here and he’ll get you the couch of your dreams! Can’t wait for our couch to arrive!!
We’ve begun the process of looking for a guest room mattress & bed frame & it’s just so nice to be able to see furniture up close at the Ashley Home store, rather than ordering furniture sight unseen online somewhere. Miesha was enormously patient & helpful as she guided us to what I think is probably the best bed frame option for us. Great customer service here, thank you!
I went into the store to look for a new recliner and was pleasantly greeted by Alma. She knew what I was looking for and in no time found a chair I could afford that was of great quality!!
Great customer service from Ritu, she was very patient and knowledgeable!
Pooja was very helpful from when I entered the store. Very pleasant
Ritu did not give me a discount but her customer service is next level. She’s kind and patient though she said she couldn’t apply her employee discount to my order. Thank You and Ashley for our bedroom and living room set.
Ritu was very nice and helpful! Great customer service
Ritu was amazing friendly and very professional .. thank you
Ritu great and quick service
Divina was excellent! Great customer service, and was very prompt with all of our questions and getting our sectional ordered for us.
I purchased a power lift recliner for my senior mother and Ritu was extremely helpful and knowledgeable in guiding me through the options available at Ashley. Highly recommend Ritu to others as she makes your experience stressless and comfortable.
Holly W.. was so friendly and helpful. Purchased a nice rug. FAIRFIELD, CA
Good customer service they were knowledgeable about what there are sell (David) he told all options and took the time to make it make since
Salesman was very helpful and patient. He even drew a diagram so I could understand the couch configurations.
Pooja helped me so much today! She was calm, knowledgeable and I would want her to help me again. Thank you.
Noel helped me to buy my furniture. He is very helpful an have products knowledgeable.
Very knowledgeable and helpful. Podja, thank you.
Agnes G. Like Cardi B.! We love you! So friendly and helpful and fun! Five stars for life!
DIVINA IS BEST. SHE GREETES ME AT THE DOOR WITH A SMILE. I TOLD HER WHAT I WAS LOOKING FOR AND SHE DELIVERED. I APPRECIATED HER TIME,AMD ADVICE. IF YIU NEED DESIGNER TIPS ASK DIVINA!
Very helpful and knowledgeable
Holly was incredibly helpful this evening! Thank you for everything!!
Pooja promptly greeted me and asked what my needs were. She was very helpful and explained things. She gave me my space to look and took care of me when I was ready. Great service!
Divina Valeros, was extremely helpful with giving us options that fit our needs on what we were looking for.
Noel was great, patient, and very thorough. He knew the business very well, friendly and customer oriented.
Trusted advisor Agnes and very helpful and excellent service.😃
Agnes G is excellent service. I can recommend her.
Great service, was helped by Alma. did not buy because I’m considering prices, but will likely come back.
Good selection. Good service. More items available online and in sister warehouses.
Good service in customer service. With Alma
Had a wonderful experience with Divina in Fairfield. She was extremely helpful!
Outstanding customer service! Thank you, Holly W for all your patience and expertise in our furniture hunt!
Divina was amazing. She was very helpful with the entire process. It was very quick and easy
Ritu did a great job and very informative. Bought a couch and couldn’t be happier!
Alma helped my parents and I and she was wonderful! She stayed overtime to help answer our questions and was very thorough. She is excellent!
Alma helped us and was super nice! Easy transaction.
Noel did an excellent job. He was super sweet kind and patient. I loved my experience. He went beyond our expectations. Thank you Noel
Very knowledgeable and professional
Good experience buying my furniture with Alma
Divina was our salesperson and I so appreciated her non-pressured attitude. Every-time we had a Question, she was nearby and had full answers and suggestions. She made the sale being herself! On a side note, I appreciate that Ashley provides top quality hand soap and papertowels in their clean restrooms!
Ritu was a big help from the moment my girlfriend and I walked in. We can't wait for our new couches thank you so much Ritu👌🏽🤘🏽
Ritu gave us outstanding service! Thank you for helping us find our couches!
Came in just to look for a sectional couch not really thinking we would find the perfect one today. Ritu was our sale associate that helped us. She was very nice and helpful and is getting everything delivered fast and all together as we also found some beautiful dinning chairs. She also made sure to asked our toddlers name and made sure she was comfortable the whole time!
Ritu was a great sales associate...very helpful and professional. Great sales work and we like our purchase experience. I hope we like our sofa after it's been delivered and set up. Thank you
Devina was super helpful! Right away we were greeted and quickly found our needs met! Definitely recommend!
Kimora was very attentive and super helpful when we tried to purchase our sofa! Super kind!!
Davina was very helpful. Highly recommend her assistance in the Fairfield store.
Agnes was able to find everything we were looking for and gave us different options as well. A great person with adorable puppies!
Agnes G. Was very helpful and quick made purchase of a bed room set quick and easy! Fast delivery great experience!
Noel was very very nice and helpful
Very nice and no pressure very helpful making sure I don’t go over my budget and still get what I need . Holly was very professional and with a smile .
If your going have a sales rep help you only speak with Miesha. We have been looking for furniture for over a week and never experienced someone as knowledgeable and personable as her. To be fair we didn't get anything yet but when we do it will only be through her. I never leave reviews but I had to with this kind of service.
I’m definitely going to be shopping at Ashley Furniture again. 🙂 I also want to note that Ms. Holly was the one that helped me and my parents out in choosing the best mattresses and other furniture that we so needed. Thank you Ms. Holly! You were very helpful and extremely knowledgeable. Enjoy the rest of your day! 😊
Ritu was very helpful today
Ritu was really nice and helpful in making our experience the best as possible.
Ritu Was really nice and attentive, She helped us with our concerns and got exactly what we wanted!
Ritu was super helpful in getting us the perfect dining table setup!
Ritu was very helpful and made the process of buying our new table and chairs very easy and simple
Excellent customer
Pooja was great! She let me browse with no pressure and when I was ready to choose, she helped narrow down my options. In and out in about an hour, so couldn’t ask for more. Thank you for your help, Pooja!
I’ve purchased at Ashley in the past w no issues. Company seemed to be reputable which is why I give 2stars. But this experience has been far from that, I purchased new furniture for my bedroom which were a chest, nightstand, and dresser. Say the least EVERY PIECE arrived DAMAGED. No joke! My advice to you is DO NOT ACCEPT anything damaged. REFUSE it upon delivery and INSPECT it before you sign. The delivery people will tell you a technician will reach out etc etc NO! Don’t fall for it. The best they will do for you is send out technician after technician & replacing the item instead of taking accountability and refunding for their faulty services. Plus the inconvenience of your time for people to be at your house. Also, when you speak to the store they will blame it on the warehouse’s transportation. Their refund policy is also a joke. They state you have 72 hours once it’s delivered but that’s a lie! Upon further review this is what Ashley do!! Lol their company on different platforms listed for reviews are all correlated to the same issues. Be aware and take proper precaution to avoid theirs scandalous company & do your research!
Friendly, knowledgeable, with competitive pricing.
Agnes G. Sales Rep was very pleasant and extremely helpful. Agnes was also very informative in regards with Ashley merchandise. I’m happy she was my Saleswoman. Go see Agnes G!
Agnes was professional and very helpful with choosing our new bedroom set and new living room set! So excited for it to come!
Agnes Guadiz was VERY POLITE AND HELPFUL.
Holly W was very helpful and friendly made the process very easy thanks Holly
We had Holly W. as csutomer service rep. in finding furniture and assitance. Holly was very proffesional and Courteous and Knowledgeable in floor and online. As continued customers we thank you Holly W. For your duties and Sincerity.
Excellent customer service I will be back
Bought 2 furnitures here. Lots of good deal set of furniture. The guy that assisted us was really nice and patient. We couldn’t really decide what to pick so it took us a while. 😊
Great location friendly service will definitely buy my next furniture set from this company
Sandra made buying my new furniture so quick and easy! Great customer service.
Holly and tristan were very respectfull and alot of help i changed my order a couple time but they werent hessitant to accomidate and get me out the door will defenetly be back
great service. Holly was very helpful and enjoyed her service. will be back
Holly gave us an amazing experience, making it easy to purchase our bed and even get an idea of what kind of mattress we want to buy next.
Pooja . Was very helpful and knowledgeable
Wide selection of good quality furnitures but a little pricy. Accommodating sales representatives
We purchased a new bedroom set and couch. The service provided by Holly was impeccable! Thank you for such a great member of your team!
Agnes G. was very helpful in helping our family pick the best mattress, entertainment center, and dresser for our new home and made lovely conversation with us.
Holly was really helpful!
Pooja was absolutely amazing and the biggest sweetheart of a sales representative I have ever experienced. Customer service was fabulous. Zero pressure to purchase, but very thorough with helping me purchase furniture to suit my needs as well as fit into my budget. I will definitely have her help me in the future. She is the best!
agnus, was very helpful! She was smiling as soon as we came in the door and willing to help with any questions we had.
Customer service is great! Store is very organized and clean! Thank you Holly for making sure our experience was great!
We buying Ashley furniture for years and found excellent help from Agnes G here at Fairfield
Great service, Agonies G!!! The store location is great and people were friendly. We received fast service and they helped us get everything we needed.
Holly was great.
Very disappointed 😞 I didn't get the furniture that I paid for as scheduled. The store didn't even have my order scheduled for deyas promised. The floor sales person was very accommodating and professional, the only good thing about my experience with Ashley!!
Agnes was very helpful in getting my order together and when I needed it to be ready. She was also very patient with me when I was trying to figure out the perfect furniture I was looking for. I’m super excited for my furniture to get here!
Very nice customer service Miesha S
Great experience with Miesha
Went shopping for living room furniture at Ashley in Fairfield tonight. Agnes G. was super helpful. She walked us all around gave different options. She was friendly and pleasant, she did not rush and did not hoover. She was very entertaining. If you visit ask for Anges G! It's her stage name.😜Thank you so much for your kindness! - Happy Customers
Agnes did a great job. Our purchase was so smooth. Thanks Agnes.
Miesha was an awesome help! Thank you!
Agnes was amazing,great personality and such a pleasure to work with when meeting all our needs. Outstanding customer service!!! When you need some fine furniture or looking for a chain't gossie agnes in fairfield.
We found a sofa & loveseat for a great price! It was in sale too. The salesman was nice, knowledgeable, and not pushy. Thanks Noel! Wish the delivery was better than a month and a half but we did order a week after Black Friday!
Ms. Agnis was truly a blessing to us. She helped us furnish our entire living room! Go see her!!
Very friendly. Thank you Agnes G!
Agnes G. was very helpful and knowledgeable. I recommend asking for her to assist with your home furnishing choices.
I recently shopped here for recliner for my father, who is elderly. Well, the furniture looked good, the agent dropped us quickly as soon as she found out we were looking for a less expensive recliner. When she wrote up the invoice for the one that we found ourselves, she added the protection plan without asking us. The price was. Much more than she had quoted, so when I looked on the invoice I had to ask her what a certain line item was. She told me it was the protection plan and so I had her remove it.
holly had us in and out and very knowledgeable !
Agnes was wonderful ! Very nice & answered all of our questions :)
Agnes G. was outstanding in handling our furniture needs. She made the whole process so much easier. I would recommend Agnes to anyone shopping for furniture to accessorize their home.
Agnes was great super easy to talk to she was a wonderful help so happy we came this morning and she was the one to help us
Agnes was a wonderful help. We bought our first sofa with her and here I am again buying a second from her she is wonderful and always a joy to see and be helped by
This is a great place if you need to furnish a new home quickly and at affordable prices. Noel was amazing! Highly recommend!
Holly was great in helping us choose the best sofa for our home.
All the staff were very helpful, especially Agnes. Thank you so much for all the help!!
Excellent service and extremely professional. Great personality
Monica was wonderful with helping us find a bedroom set we would love and helped us find the best deal!
Agnes was very helpful
Agnes G. provided excellent customer service. She took the time to show the inventory on sale. She is personable and made our experience a wonderful one. If you visit Ashley, look for Agnes G. I highly recommend her.
Holly helped my family and I get a beautiful couch for our new home, super polite, friendly, and made our purchase as easy as possible!
Holly was awesome! Her service level is superb. She helped us quickly and was very knowledgeable! We appreciate her!
Agnes helped us out, showed us exactly what we wanted, and was very knowledgeable about the products. Thank you Agnes!
We had a very good experience shopping at the store. Pooja showed us around keeping in mind our requirements and gave us useful suggestions to choose the right piece to suit our needs. Thanks to her excellent customer service and availability of a good variety of furniture at Ashley, we were happy to finalise our purchase. Keep up the great job!
Great experience! Pooja was awesome! She took time to explain the details of the sofa we were looking for
Miesha S was wonderful!!! I looked online and brought barcodes for everything I was looking for. Miesha made everything soooooo easy. She walked us around and showed us the items that we were looking for. She also let ‘em know that I can customized my package! So I got my bed, and the chest dresser that I wanted! Miesha was great!! She deserves a raise!! Anyone that wants exceptional customer service… Look for Miesha at the Fairfield Location!! Thank you Miesha!!!!!!!
We had a great experience with David O he was extremely professional and worked hard to get us the best deal possible. Gave us honest opinion about the sofas we were looking at, ended up very happy with our purchase, if you go to the Ashley in Fairfield, make sure to look for David, he will take care of you.
Agnus was very nice and fun to work with!
Agnes was amazing!! Will come again
Great experience from Agnes!
We bought a couch from Ashley Furniture store today and the service from Ritu was exceptional. Our visit was quick and easy, we didn’t feel rushed. We were allowed to take our time and look around. I would come back again.
We had a great experience with David O he was extremely professional and worked hard to get us the best deal possible. Gave us honest opinion about the sofas we were looking at, ended up very happy with our purchase, if you go to the Ashley in Fairfield, make sure to look for David, he will take care of you.
Agnes was extremely helpful. We showed up late one evening and she still had a positive attitude.
Ritu did an amazing job at showing us our options and helping us in a timely manner. We are so thankful for her help!
Sales person Agnes is too respectful. She kept on calling us big brother and big sister but she doesnt look young to me.
Agnes G great with us, great customer service.
Agnes provided excellent customer service. She was friendly, professional and very knowledgeable.
Noel was very helpful. He was being pulled in four different directions, but he kept a friendly, professional demeanor. He showed me alternative options, but was not pushy which I appreciated.
Ritu very help
Ritu was excellent with customer service and friendly, and answered questions. She also gave us great advice as we were considering two dining set options. Thank you!
Ritu was very polite and helpful. Great experience.
Ritu was a great help finding the TV stand and loveseat I was looking for. Even getting me a great discount. I recommend asking for her if you have a specific look you are looking for.
Angus got me in and got me out of the store fast and swift and I got everything I want
Agnes, was great, professional and courteous. please ask for her if you decide to come to Ashley furniture.
Ritu was super helpful and very knowledgeable. Great service
Great experience, did not feel pressured in any way! Thank you Noel!
My husband and I loved the customer service.!! It was lovely, Noel our Sales Associate was kind ,specific , and very informative. He also guided my husband and I ,through the financing options, we applied for a Ashley’s credit card and upon approval he immediately helped us through the next steps, and in little time we started shopping .Noel took his time to walk around the store with us ,showing all options according to our desired style and budget. Noel shared his thoughts and advice ,but encouraged us to go with we wanted, but I’m glad he shared his experience and gave us his advice, he made our shopping experience great.! We will definitely be shopping at Ashley’s for a lifetime. -Miguel & Montsy ☺️happy holidays to Ashley’s from us.!
Noel was very helpful
Agnes G. Helped us out alot on our experience. I recommend going to her she knows were it at
Divina - great assistance, very helpful !!
I had the best experience at Ashley Furniture Store in Fairfield with Noel. He was so attentive and got me in and out with ease. I got exactly what I wanted and am so happy with my purchase!
Thankful that Agnes is very helpful with us.She is nice and happy with our furniture purchase.
Agnes G. Fantastic service very helpful!
Agnes G was very helpful! She’s the best!
Thank you to Miesha Savoy! She was very helpful and very informational. Thank you so much we will be back!
(Translated by Google) Agnes G - is a nice person to deal with. The best service 👍👍 (Original) Agnes G - es una persona agradable para tratar a la gente. The best service 👍👍
Ritu, Was very very helpful and kind. Thank you so much!!!
Ritu
Agnes who help us through out the process of selecting our sofas and she was very convincing that we ended up buying more stuff for our house. They gave us good discount as well :)
Was helped by Noel. He guided us well and gave genuine suggestions
Agnes helped us a lot
Noel was amazing! Super knowledgeable on all of Ashley’s products.
Great service at the Fairfield store. Alma was very helpful and knowledgeable.
The employee Agnes Guadiz was very helpful and efficient. She made the transaction fast and smooth,, showing us the great deals and providing us payment options. She was very detailed, from purchasing until delivery of the furniture. Thank you for your help Agnes ! 👍
Miesha was extremely helpful and patient while I took my time looking at couches today. She provided a perfect amount of space but equally as attentive. I’m looking forward to working with her again.
All the staff were very helpful, attentive and friendly. They helped me get a beautiful couch and love seat! Agnes G was particularly helpful with the decorations I purchased and was very friendly. She even helped carry all our things out to the car!
Agnes was very helpful today. Thank you!
She’s very helpful, and very patience with us Highly recommend her ate Agnes Guadiz
Agnes was very helpful and patient with us
Agnes G. Was very helpful today
Holly was excellent!! Very helpful and knowledgeable. I’m happy with my purchase.
Holly did amazing! Thank you so much for my new living room table set and couch!!
Holly,went really nice
Miesha was extremely helpful in the search for a new recliner. She was very kind and pleasant to work with. I really appriciate the excellent service! THANKS!
Agnes was very helpful and easy to work with!
Staff was very helpful will definitely come back to shop more for our new home.
Agnes from ashley fairfield was great! Very personable and she actually knows what she's doing. She guided us through the picking and purchasing process. Definitely made it a painless experience. If you're shopping at Ashley Fairfield, ask for Agnes. She'll make it worth your while.
I buy a sofa set and some more stuff my sales person RITU she helps me so much she is very friendly I had nice experience with ASHLEY
Specially for Ritu she is a great salesperson i really appreciate how she helps me so much to find great couch and at really nice bad for my living room
Awesome shopping experience with Ashley Store sales associate Miesha. She found us exactly what we were looking for. Miesha greeted us immediately when we entered the store. She wasn’t at all pushy but very knowledgeable and pleasant . We highly recommend this Fairfield furniture store. Alicia W.
Ritu is very kind.
(Translated by Google) I loved the service and the patience with which Alma helped us and explained her work to us very professionally. (Original) Me encantó el servicio y la pasiencia con la que nos ayudó y nos explico Alma muy profesional su trabajo
Ritu was outstanding, quick and loved the couch we picked out! Thank you
Ritu was so amazing!! She found us our couch that’s perfect for our home ❤️
Agnes G was the best!!
Holly is a professional and friendly. She was extremely helpful and I highly recommend her service!
We are extremely happy with our experience! We found an awesome dresser and set of five drawers in mango wood! Holly was extremely helpful and made the suggestion of the real wood. Thank you so much!
Ritu Very helpful And gives details about the sofa we are interested on it Including the financing Fast service too
Ritu was absolutely amazing. Her service is 5 stars
Excellent customer service all questions answered
Ashley Store has lots of quality selections. Friendly staff and Noel was very helpful and recommended good products!
Excellent Service and great prices. Agnes G- helped us find the perfect dining table and more.
Anges G was was an exceptional sales representative. She got us in an out inside 30 minutes with a beautiful dining table set and shipping (on short notice) in time for us to host the holidays. It was a pleasure working with her. She earned these 5 stars; I would highly recommend.
Answered all of our questions very clearly and helped with everything we needed
Pooja from Ashley was amazing and helpful! I keep coming back to her to get my furniture. She makes it so easy. Thank you!
I found the couch for me on Ashley’s website. I quickly found the item in the store and a sales associate magically appeared. Divina was very helpful and helped me move and measure the modular that I was interested in. I also found a cocktail table and two side tables on clearance. I had a great shopping experience and I hope I love my couch as much as all the 5 star reviewers do.
Fast service
Agnes is my go thru person everytime i go Ashley Cordelia.If i can give her 100 stars i will.very accomdating and knows what she's doing and selling.All positive reviews i can give to this person.way
Agnes G. was very helpful and tentative and a joy to work with :)
Agnes Q.
Agnes was very attentive and helpful to my needs I told her my favorite color and the couch she showed me was on point ask for Agnes.
Got charged twice for my purchase and they still haven’t refunded me my money
Divina was extremely helpful and made my experience pleasant and seamless. She was very personable and made suggestions that helped me along with my decisions. I will definitely come back to work with her. Thanks Divina! :)
Great customer service ! Ritu is amazing…
Ritu and Agnes were both amazing. They helped me with my great purchased today! It’s always a pleasant coming to Ashley Store!! Highly recommended.. Prices are great and quality is amazing 🤩
Ritu, excellent customer service!
Miesha was very patient and helpful. She was knowledgeable about all the sofas she showed me. She was able to help me find just what I need. I would definitely recommend this store.
Agnes G. was great and accommodating.
Auntie Agnes was great, quick and simple. Came in last minute to the store but finished everything in less than 45 minutes
en español tuvimos un excelente con Agnes she is a real nice person we will be back for sure when we are ready to buy our furniture
My husband and I recently purchased a living room set and the couch came broken. We had someone come out and submitted whatever was needed for the warranty and had a very hard time getting the replacement in. After dealing with Ashley Customer Care and their HORRIBLE customer service, I ended up calling the store to see who could help as I had a party that day at 3pm. Leslie Townsend answered the phone and took care of me without hesitation. She took her customer service skills and exceeded all of my expectations. Unfortunately the couch wasn’t able to be delivered in time; however Leslie made it her mission to find out what happened with my delivery. She followed up with me the ext day and explained that she even sent an urgent email to the warehouse for the delivery. DO NOT LOSE THIS EMPLOYEE!! This was our first ever purchase through Ashley’s and I wanted to buy more but with the customer service I wasn’t going to. But with Leslie my entire customer service experience turned around. She went above and beyond her duties and called every day to update me on my order. LESLIE is the type of of person you want to hire fire your clients. She helped me more than expected and went above her scope or duties. Thank you Leslie for everything you have done!
Agnes made the purchasing experience fast and easy. I am coming back here for all my future purchases! Agnes is bigger than life and so kind to everyone she meets.
Alma was very helpful and friendly. Had a very pleasant experience!
Ritu was an amazing sales representative that helped us find the couch of our dreams. Made everything painless, and a fast check out experience.
(Translated by Google) professionalism in sales and good customer service (Original) profesionalismo en ventas y buena atención alma
Agnes G; super helpful, personable, patient, and polite. More people like this need to work in the industry, and deserved to get paid more.
Holly was amazing! She was really helpful and gave us space to browse but was there when we had any questions.
Mineshaft was a wonderful helping us find our perfect couch. She is very knowledgeable of the products and very professional
Agnes was super professional and efficient, enjoyed my purchase
Ritu was very helpful an quick at getting the purchase completed. Thank you!
Holly was very helpful and patient in showing all the variations available and with our back and forth with indecisions. She answered all questions about many pieces of furniture with a smile. We purchased from her and will again.
Agnes was awesome. Loved her customer service.
Agnus is absolutely amazing to work with. We won't buy furniture anywhere else. If you are going to buy furniture stop in at Ashley Furniture in Fairfield and ask for Agnus. She is the best
Pooja helped us with the purchase of a bedroom set and was super helpful in making sure we received all applicable discounts and setting up interest free financing. Can’t wait to receive our new bedroom furniture!
Noel was very helpful with the Purchase of a Mattress. Outstanding customer service!
Wonderful service with lots of help from Noel.
Great customer service with expertise
Ritu was great in explaining and apologized any request we had, would definitely want her expertise again!
The employee that helped us was not at all knowledgeable about there products. I told her I wanted to look at the triple power recliners. She had no idea what that was. She kept showing me the regular recliners. I looked around the store and found them myself
Noel was great and fast getting us what we wanted!! He provided up front info with good discounts! Highly recommend!!
Pooja the good customer client, thanks
Agnes was very helpful
kamora was head and shoulders above the rest. She is an exceptional salesperson, indicative to her craft; professional and knowledgeable!
Holly was extremely helpful! Approached us kindly and dealt with our kids energy! She was patient and knowledgeable and got us what we wanted. This store demonstrates wonderful service!!
Agnes G - helpful and friendly! My family are very satisfied with our new furniture purchased! I would definitely recommend AGNES to my friends and family!
Salesperson Agnes G was very helpful, patient, and professional. I am a service-connected disabled veteran and Agnes help us find a mattress that fit our needs. Thank you Agnes!
Great customer service and selections. Noel been so helpful and well recommend to find him when you go here for furniture.
Miesha was extremely helpful!! I came into work with someone else but Miesha met me at the door. She was very knowledgeable and helpful
Had great experience at this store, Alma was helpful showing us and answering questions.
Great customer services pooja helped me so much!! Thank you pooja !!!
Pooja is knowledgeable and very helpful.
Pooja is professional, helpful and knowledgeable!
Amazing experience at Ashley furniture today, Pooja Bhatoa made my day helping me out choosing a new couch!
Alma and Agnes were great. They took time to go over different options with me and gave me the best advice. I look forward to buying again in the future.
Pooja excellent customer service she's amazing. I keep coming back the discount wall in the back of the store is a hidden gem.
Agnes was so helpful to find the best sofa for us , She is great !
Agnes G. Helped us and she did an amazing job.
We had the pleasure of working with Agnes G. Today. It was a breath of fresh air to have her listen to our needs and for her to find us what we needed. It was fantastic!! She also was able to help with pricing. We Thank her so very much we will be back soon
Customer service was excellent Amber was very helpful and knowledgeable and we made a great buy in and out
Agnes G. is absolutely amazing! She is very knowledgeable about the Ashley Furniture priduct. We always ask for Agnes every times we come to the store. Thank you Agnes!
Agnes G was so helpful in all of our needs. We shop a couple of furnitures we need. The place is huge and clean.
I had A wonderful experience at Ashley furniture today. I originally came in to just ask A few questions I had about a ad I saw the night before. To my surprise one of the sales associates named Agnes was right there to answer my questions about the great deal I saw online the night before. I actually bought the love seat and it will be delivered on the seventh of November. I felt I had quality sales representative. Thank you Agnes. Sincerely Matthew Doherty
Agnes was fantatsic, will be back.
Agnes Guadiz our sales rep was awesome!! She knew exactly the style I wanted and showed me 2 options, no pressure!! Can’t wait to see these pieces in my living room!!
The “service” at the Fairfield store was awful. When we walked in we were greeted and then never spoken to again. I had to track down someone to “help” us and he was clearly unwilling. He repeatedly left to help other customers and when he did come back he refused to answer questions about the furniture. He just kept throwing prices at us and including the service plan in the price and pushing the financing option even though I had already made it clear we were not interested in either one. When we finally decided to leave after the 4th or 5th time we were abandoned the woman sitting at the entrance hollered “you’re not getting it?” at us in an annoyed tone even though we hadn’t spoken to her once since we walked in and I’m pretty sure she had no idea what we were shopping for. We went to the Concord store and found the sectional and dining set we were looking for with the help of their kind and professional staff. We will be going to that location from now on.
Agnus was very helpful and friendly. Great overall experience.
I came to Ashley Furniture with one thing in mind and that was a to buy a low cost dresser drawer for my new rental. Holly did amazing job directing to the perfect dresser that I needed for my new bedroom. She even suggested that we even open the box the piece came in to ensure we liked what we were receiving, and she didn’t have to do that. I’m only working with Holly and Ashley Furniture store when buying new furniture moving forward! Thanks Holly!
Great customer service! Divina V. was kind, professional, and not pushy. Great experience.
Agnes G. was very helpful and fun to work with! She has a great eye for what style works best in your home!
Agnes G was friendly, attentive, helpful and listened to what I was looking for in my new couch. I cannot wait for the delivery day to come. I would highly recommend Agnes for your furniture needs.
Ritu was wonderful! Very helpful!
Agnes was very helpful and was very nice. Loved her energy and overall was very helpful
Agnes G was TERRIFIC from the moment we walked in! She greeted us with a warm welcome, very informative & very enthusiastic! She made a smooth transaction & we were out the door within an hour! If you come to Ashley ask for Agnes! She’s your go to gal! Thank you to Daisy as well! We appreciate everyone’s great service!! Thank you Ashley team in Fairfield!!
If you come to Ashley please see Agnes! She greeted us at the door and helped us with everything! When I comeback I’ll only deal with her!!
Agnes Guadiz was so awesome, very wonderful customer service. Helped me pick out a great bed frame. I’m so happy with her service.
Agnes is great. My second buy with her and she is wonderful. I always come back to her.
Came into Ashley in search of a bedroom set. I asked for Holly West as she had previously been helpful to me. Today she was extremely friendly, professional and knowledgeable. She is also trustworthy and an excellent representative for Ashley Furniture. I have worked in the furniture business in the past and I would highly recommend Holly to anyone looking to purchase furniture.
Sorry Ashley. Horrible customer service. High pressure sales. I came in for an item I saw online, on clearance. And she said I couldn't see it before I buy it!!!! Who would do that? Sales rep was very rude when I declined the warranty. She insisted I buy it and wouldn't take no for an answer, so I walked out. I won't be back. Ever.
Agnes was very professional and has a great personality
(Translated by Google) Excellent attention 😊 (Original) Excelente atención😊
Noel was so kind, friendly, and was able to help us find a solution that worked financially and looks great. We really appreciated Noel allowing us the space to look around while we discussed the options and was ready to jump in when we needed assistance. I will be coming back when I’m ready to update more rooms.
Pooja was very helpful. Excellent customer service and knowledgeable. We were able to get the recliner we wanted delivered within just a couple of days.
This was my first time buying from Ashley and Agnes made it incredibly easy ! She was super informative and very helpful. As a first time buyer the process was a bit confusing but she took the time to explain everything and lay out all my options! Thanks Agnes!
Came into the store shopping for a chest of drawer that I seen online however, normally you would be greeted at the door but there was no one there. I’ve been here for over 30 minutes. I walked completely around the store and no one has greeted it mean or even look my way, I even walked past the service desk, and no one even looked up. Going forward must decide whether I will be shopping at the Ashley furniture, store, servicing, Green Valley, Cordelia, Fairfield California
Very helpful, very nice and accomodating
Noel helped us out with getting a new coach today and he was very friendly and knowledgeable
Agnes was very effective with her selling skills. She really connect with her clients and make them feel comfortable! 10/10
Agnes was very helpful with my recliner purchase today. Very knowledgeable and very personable.
Agnes G. Delivered amazing customer service. I came in at 730pm 30 mins before closing and was taken care of and rung up before closing. Immaculate service :)
Pooja was absolutely amazing in helping me find a great couch! She was kind and had amazing customer service!
Divina, the sales associate who assisted us was super patient with us and was amazing! Definitely will go back to her for future purchases
Agnes was very helpful knowledgeable pleasant to work with
Pooja
Agnes G was Very helpful but most importantly very patient with client’s uncertainty.
The selection and service is top notch at Ashley. We enjoyed the wide variety that was displayed in the showroom. They are introducing blues and yellows colors now into their living and dining room sets. We loved the whole experience. I want to leave this review with how pleased we were with the prices. Great quality and very reasonable prices. Thanks, Charles
Divina Valleros has been so helpful, easy to talk to and really gave me info of what is best for me to get for the house my son just bought
Agnes G. Provided me with, friendly, warm and professional customer service!
Agnes sale associates has been very helpful all 3 times with every purchase, great customer service!...🙂
Experience was great, fast and easy. Holly was great help she walk us trough the process and made sure we were taken care off. Her customer service was great. Definitely coming back. These was at the Fairfield location.
Went shopping for sectionals and Ashley did not disappoint. Their customer service was great! No pressure and when we needed them they were there…
Love all the recommendations made by Pooja! So friendly and helpful!
Pooja was amazing! She was able to nail down what furniture would work for us. She gave us several options and it was clear that she knew her inventory. Thank you so much as it was a good shopping experience.
My sales representative Trevor and Sandra were very helpful. Their furniture expertise and customer service was simply amazing!!!
Agnes the Sales representative was nice friendly and very knowledgeable. Helpful in every way. Would recommend to a friend
We bought a lot of furnitures at Ashley Fairfield branch store and found a perfect customer service from Agnes, who went out of her way showing us various options on how we can save and benefit from buying at this store. What's so amazing is when she even volunteered to offer me an ice pack to relieve my head pain..
Quick and straightforward with Agnes G. Sales Rep
Holly was amazing and extremely helpful with my 87 year old dad. She was very patient! 😊
Agnus was Amazing and great customer service!! Was able to purchase our furniture with our budget we were looking for.
Holly w. Helped us with our purchase very helpful and explained everything in detail. Thank you.
Very helpful Pooja bhatoa
Agnes was very friendly and helpful. She helped me pick out just what I needed and sold me the perfect bedroom set to go with my house! Great service.
Agnes Guadiz was fantastic!! We are a return customer because of her great service!
Holly, was great and super helpful.
Pooja provides me excellent service she is full of knowledge & experience she explains me about the furniture & mattresses so well that I admire her knowledge. She is the best. 5 stars
Great first time! Awesome customer service! Found something I was looking for and walked out with something I didn’t think I would find! Holly is amazing!
2nd time purchasing furnitures here in Fairfield Ashley location and they always really helpful and guide you with your needs. On this visit I purchase two full sets of full beds and Holly G West made our purchase easier =o)
We purchase 2 glass footed cabinets from this store. Delivery was scheduled and confirmed twice for 12 October between 1:30 and 5:30. Delivery was a "no show"! I called the "customer service" line and spoke to "Paul". After a lengthy confirmation of my phone number, name and address I was informed my delivery was rescheduled! I explained that the original delivery, date and time, had been confirmed twice, the response was the delivery had been rescheduled. We had cancelled appointments to be home to accept the delivery! "Sorry" cancelled due to "unavailability " and rescheduled! I was cautioned not to do business with Ashley, now I know why. I will never do business with this company again!
Agnes G. was very helpful and quite informed about the furniture items. She helped me decide what items to buy.
Had good experience at this location. Miseha was one who helped me. Very friendly and attentive.
Agnez was great, very personable, easy to talk to & professional. Love the coffee table & end tables I purchased today. I definitely would go to Ashley again & make a purchase.. I recommend Ashley & Agnez..
Came here with my wife to purchase some furniture for our new home. Miesha greeted us at the front and helped us. She was absolutely pleasant and listened to our wants without ever being pushy. We can’t wait for our delivery
Holly was amazing, and helped us walk through, and finding what we needed.
Divina is great! Always great working with her. She takes good care of us.
My husband, son and I came in this evening and were promptly greeted by Holly who expertly helped us quickly find the perfect bed frame! We looked around the store and could not find anything better. She was very thorough and kind during our check out process. Absolutely wonderful!!
I purchased my kitchen table and a long table about 2 years ago. I have called and spoken with Leslie several times (6) she even gave me her personal number and does not answer. Each time I was told someone would get ahold of me to come fix it. It has not happened yet 3 months now. I just called to ask what is going on and was hung up on. I truly hope with this review someone will get ahold of me so that I do not have to pack up 6 kids to go into the store. Here is whats going on. The top of the table top is washing off. My long table sits against a wall and is not moved. The ambulance had to come to our home we had to lift it to move to make more room to get the bed through. Well when we set it down 2 of the legs broke. The screws loosened (the store employee put it together, and had to order a new leg because one came broken) and we did not realize it because we do not move it.
Thank you for all your help Pooja!!
It was a great experience, the young lady was very friendly and helpful and very knowledgeable she made my bed buying experience go super smooth. 👌
Got all my questions answered Sele represent very helpful.
Thank you to Ritu for all the help and attention she give us, really good service, I recommend it this store in Fairfield cA.
Noel is very informative. He greeted us right away, and knowledgeable about the products. Thanks Noel!
Miesha was great! I exceptional service.
Ms Holly was wonderful and super helpful and friendly. She even helped us find someone to help delivery.
Don't buy the overpriced warranty cause as soon as you have an issue they will go out of their way to not cover you due to some technicality
Had a great experience with Ashley Store. Meisha, the staff who assisted us is nice, approachable and knowledgeable with they’re products.
After visiting different furniture stores my husband and i stopped by to look at the couch selection we found some beautiful couches at a very reasonable price compared to other furniture stores in solano county . Noel was very attentive and nice .Dont listen to the Karen's giving bad reviews ,this store has a five year guarantee on damage to your furniture.Ashley furniture is worth it.
Divina was very helpful, and we made the decision to purchase a sofa, chair, and ottoman. Delivery is scheduled within a couple of weeks. We were in and out of the showroom in record time!
Holly is the best ! Great customer service !
I am very impressed with the customer service that Noel provided me. The process was so straight forward and Noel explained to me everything with ease and he is so knowledgeable of your products, specifically the one have purchased. Kudos to Noel and I am looking forward for my next purchases.
Holly was amazing! Such a helpful and kind soul. Definitely recommend her.
Good job thanks
Very excellent sales advisor Miesha . Me and my wife had a great experience. Thanks again for my dining furniture!
I try my best to only leave good reviews but after the horrible experience I've had dealing with this location I feel the need to share a few things. This locations sales people used to be wonderful (Bill, David) but now they do not pay attention to detail, they do not actively listen nor do they do what they're asked to do. I placed an order close to $4,000 and the sales rep, Puja (not sure if that's spelled correctly), after being given my updated address and phone number, processed my order to be sent to my old address. When I pointed out her mistake she told me she couldn't fix it and I had to wait for the next day. When that day came, I had to talk to what I can only assume is the only person with any sense there, Gretchen, who was only able to fix part of my delivery address. It has been nearly two weeks, part of my order was delivered to my previous address and when I call for an update I am told they don't know what's going on. After years of shopping and thousands of dollars spent with this location, this will be my last purchase here. My advice is to make sure you verify they have updated your information before you give them any money or sign any paperwork. They are not interested in fixing their mistakes and you'll be the one paying for their mistakes also. Do better Ashley Fairfield....thanks
Ms. Holly was very helpful.
Best place helper so nice miesha s
Mr. Noel was very helpful, patient & knowledgeable in knowing & considering my needs, as I am a senior citizen and required the expertise he provided.
Efficient professional very kind
Holly was super helpful and friendly. Helped me pick out a mattress at a great price to go with the bed I liked. The bed frame and bed side tables were both on sale. Was in and out quickly thanks to her help!
Holly was helpful and quick with the transaction.
Noel was wonderful and very attentive to my request and needs. The customer service throughout was exceptional. Thank you! Will be returning soon.
Came in today and bought a living room set, the nice lady, Divina, who helped us was very helpful and fast. She made the process fast and efficient, I will definitely come back for more.
I came in to the Fairfield store and Pooja helped us. She was very patient and took the time to thoroughly explain the process to us. She made us feel comfortable and was very honest with us about the process which is sometimes uncommon with sales.
Holly was a great help and super nice, we were able to get our couch with no problems!
Holly was the sweetest and made the experience of getting our brand new couches so amazing !!! We’re newlyweds so we were a bit indecisive but she was so kind worked with us for a total of 4 hours and she never made us feel bad about it ! Holly was so kind and such a hard worker making sure we had what we needed were so happy and thankful for her !! 🩷🩷
Ms. Holly was a great great help for me and my wife we were very lucky to have had her assist in our furniture buying process that she made very easy for us!
Holly is great
Noel was really terrific .he helped a lot and gave good advice and suggestions
Good customer service , helpful and polite staff
Noel was the best!!!!! He was very attentive , took his time and explained everything! Answered all my questions and was all out a genuine nice guy! Thank you Noel for your wonderful customer service!!! The fact that I was dreading coming in a shopping he made it seamless! Thank you thank you!
They were so helpful at Ashley. A lamp that I bought a few years ago broke and I needed a replacement. They found the exact lamp and it was on a clearance sale! Thanks Alma!
Holly was amazing! She went above and beyond to help us out. She made looking for a bedroom set quick and painless.
Holly was awesome with helping my dad and I buy a new mattress and bedroom set! Very helpful and priced match for us
Thanks for a good discount and assistance 😀
Holly was great help!
Holly was so helpful and wonderful. She made purchasing my new bedroom set a great experience. Thanks Holly!
Well, my intentions was Just to look around today. My husband an I was Amazed on how Attentive the Sales Representative Miesha was with us. As we was sitting down on this sofa an loveseat. Her customer services was A one!! Soft spoken an supportive. So yes We walked out excited about our new purchase. Thanks again 💯
Divina V. Has been the most helpful associate I’ve encountered with Ashley Furniture. She’s super nice and helpful
Alma was very helpful. Thank you.
Miesha was very helpful and approachable. She gave us advise about the sofa’s durability and gave us comparison to pick the best product.
Very cordial and pleasant sales associate. My mission was to buy a lounger chair and it was accomplished. Thank you Miesha!
The store experience was great and the delivery was excellent. Thank you very much!
Had a wonderful experience shopping for our new living room set. Pooja was most patient and helpful. Will recommend store.
pooja she give us best service tommorow i am coming back with my parents to buy i like to work with pooja again hard working girl
Divina was great she took care of us got us what we wanted and Ashley did to thank you both
Miesha was very knowledgeable patient informative and helpful. Let’s hope delivery is as smooth.
We weren’t greeted, which would have been fine, but when I simply had one small item that was on clearance that I wanted to purchase, I was told I had to purchase it through whomever greeted us. When I told them no one had greeted us, I was told to find someone on the floor and then if I couldn’t to come back and they would find someone. After that, just to purchase the one small item, I had to create an entire purchase invoice and literally sign my credit card receipt plus 3 other pieces of paper to acknowledge that I purchased the one small item. It literally took me nearly 30min to buy a small clock. Had I known, I’d have never wasted my time or theirs. This place is a joke.
Holly was awesome and she really helped me find exactly what I needed.
Gretchen, Was awesome she resolved an error in getting one of our purchases. We recommend that she receive the commission on our purchase as opposed to Devine who was unable and unwilling to resolve the purchase error.
Alma was very informative regarding the furniture buying process. Professional salesperson.
Alma was very knowledgeable.
The past 2 days Pooja has been extremely pleasant, professional and helpful in assisting me with my purchase.
I had an exceptional experience working with Alma at Ashley Furniture. Her deep knowledge of the products and her friendly demeanor made my furniture shopping a delight. Alma went above and beyond to understand my needs and preferences, guiding me to find the perfect couch pieces for my home. Her patience and professionalism were truly remarkable, making the entire process smooth and enjoyable. I highly recommend Alma to anyone looking for a dedicated and knowledgeable salesperson at the Fairfield Ashley Furniture store.
Very convenient wonderful people
Great job
Alma is always such an amazing help every time I come into Ashley’s. I couldn’t ask for a better person to guide and help me with my purchases. I absolutely recommend asking for her whenever you go visit Ashley’s.
Excellent service by Alma
Noel was wonderful to work with.. Very helpful and polite. A pleasure to work with.. Definitely an asset to have someone with great customer service.
Our sells people were WONDERFUL 💯💯 Thank you ladies you made our day even more wonderful. Agnus was GREAT ❤️❤️👏🏻👏🏻
Freaking laughing at their rating how the got above 1 star. You would think you were at the standford shopping center. So cold. Walked into a corporate visit. Walked around to find a 55 inch tv stand. Asked if the clearance was negotiable, it's not. Didn't surprise me. The delivery option was no.The lady that was with the cooporate lady was helping me kinda, she greeted me. She ( cooporate thin women wearing blue just walked away as if I was affending her. I can't believe this store is still here. I've purchased Ashley furniture from smaller stores and it's not that expensive plus it's so done as far as current trends. Country kitchen, shot me in the head. I love the simple Scandinavian look. Total snots, sales lady was ok but then seemed to be acting like her role model shortly after that.
Noel was very helpful , so professional. Already bought twice and happy with the purchase and buying experience. Highly recommend very good furniture quality. Thank you Noel Thank you Ashley store
Good experience with Noel. Helped us 100% with the shopping experience.
I came in on Wednesday, David helped me look around the store and helped me with ideas for my home. We created a cart and he was really knowledgeable and helpful.
Customer service sucks, especially the female manger on duty today (10:00). As the customer, my experience is what matters. Today, I was scolded for my opinion and told how the salesperson has a disability. He was one of her best employees. He might be one of her best employees but today him or she did not make me the customers feel my concerns were important. If corporate needs more information, please contact me. I am only giving a 1 star so this post can be seen.
Great customer service. My mom needed a bilingual speaking associate and there was a very nice associate that helped us with the sale. Shipping was quick to!.
Holly is absolutely the best, here at Fairfield Ashley Furniture Store. I will probably come back for some accent items. I’m very happy! Thank you so much Holly!!
Excellent service by Holly W. We will definitely return!!!
Holly was amazing and very patient with us while we were choosing. Would highly recommend her!
Extremely helpful! They were very detailed and honest and answered every question I had. This is our second time buying from this location and we couldn’t be happier. Thank you Holly!!
Holly was a great resource, really speedy and efficient throughout the process. well respected, look forward to future business.
Our experience with Holly was amazing! She was so helpful and so friendly and we cannot thank her enough!
Ashley furniture is not quality material, every time we’ve gotten some thing from there, including a a bedroom, set furniture, etc. it has broken down within at least two years of purchasing the item, I would not recommend this to anyone! The people there for customer service are very nice though !
Holly was great thank you.
Holly was a great sales person when my family and I first walked into Ashley Furniture. She helped us every step of the way and was very patient, knowledgeable, and just overall amazing. She made our visit all worthwhile. Holly is recommended to all customers who are looking to buy new furniture.
Inquiry for a dresser for my bed room. Although there is a wide selection of dresser available here (as well as bed frames, bed night stands, couches, lazy boy seats, tables, and more) we felt the the prices were way over our price range. Mind you, they have the layout from left to right goes from most expensive, to least expensive. But material is the same.... The least expensive dresser I found was $400 and you might ask but it's about the quality, the look, the material... yeah your right. But the material seems to be all the same especially for a plain light brown no design dresser. However the employees were very helpful, super sweet and nice and were able to give us a lot of good information regarding the products
If you ever come to Ashley furniture Fairfield you MUST BE SEEN BY SHERRIE SHE WAS AMAZING! Helped us out with everything once again MUST SEE SHERRIE OUT OF THIS WORLD CUSTOMER SERVICE THANKS AGAIN!!!!
Working with Holly was a wonderful experience. We had been to Ashley furniture years ago and had such a bad experience with pushy sales staff that we were reluctant to return so we were pleasantly surprised when we met Holly. She is professional, knowledgeable and a pleasure to work with.
Noel was very easy to work with and professional. Thank you!
Great experience! Holly was a great help on finding our couch.
Gretchen made my experience so fun. She helped me from start to finish and with a smile. If you're looking for some quality furniture and excellent service, come to Ashley for her.
Holly W. is so accomodating sales staff! she helps us a lot. I really appreciate her. Highly recommended!
Holly was really helpful and accommodating! I appreciate her breakdown on the prices. 10⭐️ customer service!
Sherri hall very sweet and nice and helped me out 💯
Another great in store!! Holly @ the Fairfield location was amazing!
Pleasant and easy process, knowledgeable, respectful and informative.
Miesha was really nice and extremely helpful. She made sure all of our questions and concerns were answered!
Holly helped us to find our perfect recliner. Quick and easy purchasing process!
Beautiful store. Nice furniture, I think . Looks good...that's all I know
Very clean store. Sherrie is super nice, amazing customer service and willing to do whatever she can to make sure you go home happy with the perfect product for you. Very considerate never tries to upsell, just in it to make the customer happy. Holly is also very patient and helpful, they both want the customer to be happy and help however they can! 100% recommend these women and this store! Easiest purchase and felt totally comfortable with everything.
I had an amazing experience at Ashley Store. I saw every bed in the store and bought a bed the same day. The customer service here is amazing. Holly was the one that helped me.
I had a great experience. Holly was welcoming and knowledgeable, she answered all my questioned and was very helpful!
Jose was great!!! Very good customer service.
Holly was very professional, friendly and attentive right when we walked through the door. She was patient with us and explained the ins-and-outs of each of the pieces that we liked. She was a pleasure to work with and did a superb job with helping my husband and I select the perfect couch for our living room.
Very friendly service, Saudra was very awesome in helping find my tv stand. definitely will come back for more of my furniture needs. Thank you.
A wonderful experience great customer service holly is the best
What a joy to work with Holly in the Fairfield store! She went out of her way to assist us in our decision making process! Will definitely be coming back!
Awesome
I’ve purchased from the Fairfeild store twice in the past 2.5 years and the delivery never seems to go right. Otherwise there is a lot of inventory to view.
Excellent quality of furniture, sure you can find everything you need..
Bought my previous sets different Ashley's over the years, but this time, Ron at this store, acted very much like a used car salesman, kept leaving and coming back making us wait for long periods when it came down to the purchase and the surprise $400 delivery charge and I asked for a hundred or two off to offset that. The moment I said, "Well why don't you just let me know what the best you can do is, we need to go", I knew he was done with us, since their "wait" tactics weren't going to work. And I was right, he ignored my calls and texts for the next two weeks. Bought my sectional, dresser, and bar elsewhere on Memorial Day. Paid $85 delivery.
The store was roomy with lots of choices. Our salesperson Agnes was the BEST, super helpful and not pushy. She helped coordinate the look we were going for and confident she got us the best price. Will definitely shop there again!
Pleasant experience. Our visit went smoother than expected. Leslie Townsend was personable and easy to work with. It's her second week out of training, and I appreciate the friendly service. Prices were reasonable and selection of furniture and accessory items was good.
David Osterkamp was patient and personable. He made our buying experience seamless. He was able to promptly locate our Ashley Outlet product choice and process the order with professionalism. Thank you, David.
Great service!
On May 15, 2023 I walked into this store and I purchased a bedroom set. I specifically told the sales person that I wanted to purchase a Dresser because it has a mirror. I did not purchase a chest of drawers because it has no mirror. The sales lady said yes after we had this conversation. My goods were delivered on May 20th, to my surprise no mirror was delivered. I went back to the store and I saw the sales lady who I did the transaction with. BTW, she introduced herself as the Manager of the store this time around. I ask her what happened? Why didn't I get a mirror for my dresser with my delivery? She said to me, "Oh no! Mirrors are sold separately and not every customer ask for a mirror. Seriously! are you kidding me? I told you I wanted the dresser because it carry's a mirror. This is the reason why I choose the dresser instead of the chest of drawers. At no time during our conversation did she mention that the mirror is sold separately from the dresser. The display on the floor has the mirror attached to it and is displayed as one unit. It is my impression that the mirror is a part of the dresser. There are no signs posted in this location to let a customer know that the dresser is sold separately. It is my belief that, this store has done me an injustice. I am left with a dresser without a mirror. BTW, she took me aside and suggested selling me the mirror for $195+ I did not agree with this price. She failed to mention to me that these are two separate items and she never apologize for her mistake. During our conversation, she is going to state that, "she is doing me a favor in selling me the mirror for $195+. Lady! you are not doing me a favor. You were EAGER to place a 5 year furniture protection plan on my invoice but you never mentioned to me that a mirror is sold separately from a dresser. You said that you are the manager of the store. Is this the way you treat all your customers? You should know better. A lot of these stores are closing not because of the economy, not because there are no workers. It is because of people like you. I hope your are happy with your store's hidden sales tactics. As long as I live, I will never shop at another ASHLEY Store.
This is the best Ashley furniture I have been to, and probably the largest, with great selection. I was helped right away by Raymond and the manager Jason as well, both were very knowledgeable about their inventory and helpful with giving advice on the best furniture and deals available. If you’re looking for high quality furniture and great comfort, Ashley is where to go. :)
Excellent the time me and my wife. Spent at the Fairfield store was very nice. Our sales Consultant Sherri was Awesome. Thanks Jeff and Maricruz Hom ❤️
My overall experience was good they build my kids bunk beds pretty fast they look good. However , as they were being ing the stuff upstairs to build they put a little dent in my door and broke my child lock off on accident but it’s broken and won’t got back on And I mentioned it to them and they didn’t offer to fix it or reimburse me they just said sorry and rushed out
Great service and fun process picking out and ordering furniture.
Holly was a wonderful sales associate. Helpful and very professional.
I have been waiting a long time to write this review... unfortunately, I can wait no longer. I ordered an end table when I purchased a living-room set, last May. After having waited six months for delivery, I was informed that the table had been discontinued. I got over it, even though the end table that I was forced to purchase from another store doesn't match the set. Today, after having waited forever to receive my "MasterCard Gift Cards", which were offered by the "sales manager" as a cash rebate, I tried to use them. They don't work... it is a scam. I spent 45 minutes on the phone with MasterCard, who explained that the cards should work, and that I needed to break down my purchase into $100 increments... that didn't work either. If you are offered "MasterCard Gift Cards", refuse them... or be sorry... like I am.
Alma was helpful in picking out a dinning table and couch for us and Gretchen went above and beyond to have it scheduled for delivery. The delivery people were professional too.
Just looking around.
This store is huge with a good variety of items for the home. We were greeted immediately by an employee who directed us to the items we wanted. He didn't hover and he didn't pressure us. He was knowledgeable about the materials used in the pieces we liked and it helped us narrow down which one to get. The check out process was easy and painless. I'll definitely come back when we are in the market for more furniture.
Great to shop there Ron Sutter was our sales guy no pressure and knows all the products very well. It made shopping for what we needed simple.
Ronald and Jason are absolutely amazing- I purchased a bistro table and a couch and honestly had a lot of fun picking them out. So friendly and knowledgeable - amazing experience 😊
Great Service Miesha!
3/11/23 Pooja was our fabulous she was kind & professional. We came in and she immediately greeted us with her wonderful smile. We told her what we needed and she showed us exactly what we wanted. We were in and out of there in an hour! Amazing! If your ever there ask for Pooja she rocks! Thank you Ashley Furniture for hiring Pooja!❤️🙏🏽
Nice
Good selection of furniture and good sales. Good customer service, David O. Was very helpful in assisting us. We were able to find exactly what we needed.
Was in the store they were supposed to do a soft hit on our credit. Somehow, we ended up with no furniture and a Synchrony account. Now, we get to deal with having our credit hit and having to have the new account removed from our credit.
Friendly, patient and answered all my questions. Thank you.
Great customer service. Very helpful and attentive to what we wanted.
Alma was awesome! She greeted us as we arrived, directed us to the section of furniture we inquired about, and then quietly stood aside to let us shop and talk amongst ourselves. As soon as we were ready, she was readily available and moved through the transaction seamlessly! Great experience at Ashley’s today! We have bought quite a few pieces from Ashley’s over the years and we’re very happy with our purchases!
Associate was very cut and dry.
Jose provided an excellent, seamless, and enjoyable experience! His expert knowledge of Ashley Furniture’s products and his experience made the decision making process easy and enjoyable. I wish I could have Jose working for me! Best experience I’ve had buying furniture.
Really awesome and groovy service! Jose is was very helpful in providing great customer service, and informative knowledge on the sleeper sofa me and my wife were looking for our first apartment! (Not to mention other recommendations and suggestions on other sofas that helped in finalizing our decision). Definitely would recommend this Ashley store, and also recommend folks to come here. Thank you again, Jose.
Outstanding experience. Ask for “David O” at the Fairfield store. Tell him we sent you and ask for the family treatment.
Holly was great!! She was very knowledgeable and helpful with choosing a mattress that was perfect for my husband and I.
My experience with Holly was great she took her time didn’t rush m
The worst customer service I bought my recliner in June 22 and it hasn’t been working properly ever since… A technician came out in December told me it needed a motor still waiting on it after a month in a half. Poor service.
I worked with Holly. She was very knowledgeable. I felt no pressure to buy. I came back two times so I could make my final decision with her.
We went here to get a new bedroom and living room set. Holly was kind, patient, and made sure we were getting the best deals. Highly recommend! Thanks Holly!
Noel was fantastic to work with and made it easy to do business. His manager also made it easy to do business. Friendly, personable and helpful. Highly recommend.
Alma Tejeda was so polite and professional when helping me. Great service !
Was provided great service by Noel. Noel was able to expeditiously handle my lounger return, and I received a full refund! Noel then assisted me with finding another lounger, which is perfect for me. Thank you!
My wife and I came in for a table and had a great experience with Holly. She was polite and professional.we would recommend!
Great sales person David O pretty things there and great service ❤️ Ashley Furnituer
Jose was such a great help purchasing our sofa and we changed our mind multiple times but he went with the flow and helped us find exactly what we needed. I definitely recommend Ashley Furniture in Fairfield Ca and ask for Jose!
Jose was awesome!!! He put up with all my indecisiveness and we were able to leave with an amazing living room set. Definitely recommend!!!
Jose was amazing. He did a fantastic job highly recommend. Please go see him.
Went with my mom to buy some new furniture for the living dining room, she'd gone the day before and was greatly helped by Noel. We came together the next day and Noel helped guide us through our options and talked us through each feature before making a purchase. Very kind and helpful!
Noel is a great salesperson. Very patient and knowledgeable. I will come back for more. Attention to detail. Highly recommended.
Inferior furniture. If you need cust.serv. you won't find it hear. Spend a little more, and buy quality. Avoid Ashley Furniture at all cost!!!
I'll start with the location: it's not great. We passed the building at least 3 times before finding the entrance. In fairness, we weren't using GPS, so that's shame on us. Ultimately, this review is for Noel. He was a fantastic salesperson. Knowledgeable of the products, attentive to our needs, and always nearby for questions. I still have regrets not buying that power reclining couch he was nudging us towards, but sorry my man, we would have three flights of stairs to carry that thing up.
Good sales person good prices excelent service
Thanks Holly! Wonderful and attentive
Noel went above and beyond to make sure that we were happy with our new living room set. He was polite and very helpful with all of the questions that my wife and I had. I chose the wrong configuration of the couch that I wanted after I ordered it. I called Noel the following day to see if there was anything we could do about it and he told me not to worry about a thing and that he would go ahead and take care of everything. I just want the Cordelia store to know what an asset you have in Noel. Thanks again!
LaMonica was personable and helped me find the exact style of shelf I wanted for my bedroom.
NEVER EVER BUY COUCHES FROM HERE IF I COULD GIVE THIS COMPANY ZERO STARS I WOULD. WE WENT IN THERE TO BUY COUCHES TWO YEARS AGO. THE LADY THAT SOLD US THE COUCH TOLD US WE SHOULD GET THE WARRANTY BECAUSE THE WARRANTY COVERS EVERYTHING. SO WE GOT IT. TWO YEARS LATER THE OTTOMAN CUSHION IS LOPSIDED, THERE IS SEAM SEPARATION, BALLING ALL OVER THE COUCHES, LOOSE FABRIC AND SMALL RIPS IN THE BOTTOM OF THE COUCH. AND NOT CAUSED BY ANIMALS. SO WE FILED A CLAIM AND THEY SAID THEY WILL NOT COVER ANY OF THE PEICES OF FURNITURE BECAUSE ALL OF WHAT I LISTED ISN'T COVERED?!?! WHAT????? ITS A FIVE YEAR WARRANTY AND THEY DON'T COVER BALLING ON THE FURNITURE??? THIS IS COMPLETELY RIDICULOUS. DO NOT BUY THERE SCAM OF A WARRANTY AND I DEFINITELY WILL NEVER BUY THEIR PEICE OF JUNK FURNITURE. THEY SHOULD REALLY TELL THERE INCOMPETENT EMPLOYEES TO NOT LIE TO THE CUSTOMER! NEVER EVER GO HERE! AND ALSO THEIR DELIVERY IS NEVER ON TIME. DIDN'T GET OUR COUCHES UNTIL TWO WEEKS AFTER THE DELIVERY DATE.
The customer service was awesome, they were able to meet my needs. Ms. Holli and Ms. Divina were wonderful, very accommodating and knowledgeable of their products and services. The delivery servicemen were excellent. Thank you.
some of the sellers. They think that people of another nationality are stupid and we don't know anything about the value of your product. I tell you this because it was what happened to me. I bought two coffee tables for my living room. and your seller made me. an account for the value of $884.++for two tables whose measurements are 18” x 18”. when the real value is $219 per piece, which for me is still a very high price. My personal opinion is that you should give your staff better training
Jose Ramirez New But omg so helpful
I worked with Micheal excellent service very helpful and patient. If your looking great service and quality furniture head out to Ashley in Fairfield and ask for Micheal
Noel was absolutely amazing and made the transaction seamless. He was able to direct me to the things we wanted and even work with us when it came to our indecisiveness on what to buy. He gave us all the options we could choose from and patiently waited on us while not ignoring his other customers. He told us what to look for when it came to looking at high quality and less quality items. He let us know all the options without us even asking. He is very intuitive and insanely helpful. I truly appreciate his help and will definitely be doing business here again. I have to come back to get a dresser, and want to work with him again.
The prices, the selection, and the wonderful help we had in buying our
Great customer service at the Fairfield Ashley Furniture Store. Ask for Miesha When you get there. She is awesome!!
Prices are too high .
I had a great experience and Miesha my girl, really wowed me!! Her personality is so calming and she’s just a pleasant young lady. She was not pushy at all. She showed me several different options. I am very pleased that I walked into the store and met her. I would come back and ask for her by name. Thank you for hiring suck a beautiful young lady with a smile that lights up the room. My best sales experience yet!!! Rhonda
Looking for quality furniture and you're not on a budget...then come to Ashley furniture home store!Located off I-80 west, it's a huge big box store you can't miss, unless you're not paying attention to that Green Valley exit that surprisingly comes up real quick.Honestly, this store has beautiful furniture, but it is one of the pricer places I've been to . Thankfully, it's my mom who wanted a new couch for her living room. I recommend if you can get it, a nice line of credit...it's perfect for paying off your household items within a year's time...no interest. One backlash is the fact that the sales personnel do make more on commission so they can be a little aggressive, but if you go there, I would ask for Divina- nice mature Filipino woman. She'll help you and then allow you your space to roam and pick out what you're looking for. All in all it was a good visit and mom got what she came for! Ciao for now
Sus productos. Y la atención tan amable, de su personal
Holly was awesome!
Sherrie Hall was amazing! She was so patient with me and my family!!! She was also very helpful! When I have to make my next purchase I’ll definitely be reaching out to her. She an asset to Ashley!!!
Holly was wonderful! Patient and very knowledgeable!!
Sherri was fantastic from the very beginning, from the phone call to her in person customer service. Me and my husband were very pleased! If you ever go to Ashley’s furniture in Fairfield please look for Sherri! She’s the sweetest person! She was super patient with us the whole time, she never not once pressured us to buy anything. We appreciate her helping us find the right furniture for us. If we could give her 100 stars, we would. :)
Holly was so nice and helpful . A+++ . Definitely going back :)!!!
Very happy with our sales and purchase experience. Representative was very kind and helpful. We found the pieces we were looking for in no time and they were available for delivery inside of a week. We will come back again.
Jocelyn Sánchez was extremely professional and patient. She represents Ashley and we will definitely be back because of her.
I was help by Michael, he was very professional, offered to help with pulling the furniture out for me. He provided me with excellent customer service. Thanks Michael for your help last night with carring the tables to the car and for this morning for bringing the couches outside to be loaded in the truck. I was told they didn't have helpers due to being short staffed, but Micheal went above and beyond!
I would like to comment on Agnes the person who helped us! She was very knowledgeable of the merchandise! She also had a wonderful personality! We felt very comfortable working with her! Thanks Agnes for all your help!👍🏽
Love Ashley Furniture! When ever we need new furniture for the home we come here. Holly West is the best she handled our transaction very well and it was a smooth process. Will come back to purchase more 🤩🤩
Hello readers, let me tell you about my experience at Ashley’s here in Fairfield. To start I walk in with my wife and 3 kids and is greeted with a very friendly face and smile. Micheal Chapin was his name and he was ready to assist me whenever I needed. I walked around looking for couches for my new house. When I finally found the perfect couch and began to look around for Micheal in this huge warehouse, to my surprise. He was already right there like he said, ready to assist my whenever I needed. He jumped to it helping us with the whole process. Now getting a couch does require a bit of paperwork so we did have to sit around and wait for 30 minutes give or take. But the great staff at Ashley’s made that wait feel like the break I needed giving my kids snacks, making cool origami for my daughter, and even giving them all a little toy to play with while we waited. No doubt it was a lovely experience. I know I won’t be seeing the staff anytime soon because my house is now furnished but if there is a time when I want to upgrade my furniture again. I will be sure to come here and ask for Micheal Chapin!
We purchased our furniture at Ashley about a year ago and one of the motors on the recliner went out and we called and was able to use our lifetime warranty we had paid for. BUT, after the warranty folks gathered all their information they discovered that the part was no longer made so they issued a credit. GREAT, BUT, we did not get an email or call about this credit until 1 day BEFORE it expired. So be watchful with the warranties.
I needed to furnish a new apartment. Dave B greeted me at the door and, after I ran through the list of things I needed, off we went! 2.5 hours later, after I looked at nearly everything in the (very well stocked) showroom, Dave had helped me furnish my apartment. We must've walked 3 miles, doing laps around the showroom, because I wanted to see everything. Dave was a trooper - he did it all on a bad hip. (Good luck with the new hip, Dave!) Dave and the whole staff were great - patient, knowledgeable, and helpful. I highly recommend this Ashley showroom and, of course, Dave.
Awesome customer service by Michael Chapin!!
My wife and I came in to look and purchase a sofa and dining room set. Holly kindly introduced herself and showed us some of the items they have on their showroom floor. We showed her what we had in mind. In a reasonably short time we were able to find and purchase what we will enjoy and have it delivered in a short amount of time. I highly recommend Ashley in Fairfield and ask for Holly
Excellent service provided by Sherrie, she is so nice and patient I definitely will be going back to shop again with them !!
Excellent sales associate and extensive mattress Choices
Normally, when I purchase an item I’m asked if I want to purchase a warranty. However, I was told I would get a 5 year warranty with my purchase. I was not quoted a price for a warranty. I assumed the warranty came with the purchase. It was not until I got ready to walk out that I looked at my receipt and noticed I had a charge for 49 dollars for the warranty. I asked the sales rep if the warranty was optional and he stated yes. That was my way of saying I see what you did. I feel the sales rep was deceptive. I believe they tell you that you get a warranty but don’t tell you they’re charging you for the warranty. I was in a hurry so didn’t bother to get a refund. I decided to just tell other customers to be aware of the shady practice. Ask me if I want a warranty and tell me the price. Don’t just charge me for a warranty without my consent.
Pooja, was very friendly and helpful in choosing the furniture I was looking for. I always appreciate the staff at Ashley they are always very professional, and Pooja was great. Thank you
We had a great experience here. Agnes was very attentive to our needs and made our experience wonderful. We got exactly what we were looking for.
Smooth and friendly experience. Great deals!
Very pleasant assistant. Was very accommodating.
David O was an incredible salesperson. He answered everyone of our questions and tried hard to find the perfect sectional and recliner. 5 hours later we found our new furniture. He was so patient. Thank you David O.
Very pleasant attendant and listen to all our concerns and offers
Michael at the Ashley Store in Fairfield was professional, knowledgeable and very efficiently answered all my questions. He is an asset to your business.
This was a great experience! Davina was great, she welcomed us and let us look alone and then was available when we had questions. She made it easy and seamless! Highly recommend!
If I could give less than one star I would. First, the manager Jason didn’t want to honor the gift cards that they previously provided me, for scratching the wall of my new construction home when my furniture was delivered a couple years ago. Then, Jason said I had to use the three gift cards in three different transactions, I was fine with that. After that, Jason changed his excuse once again, saying it has to be one item per my $100 gift card. I explained to Jason and the sales associate the fine print on the back of the card did not say it’s one “item” per gift card. Jason proceeds to be unprofessional by saying he has 400 of the same gift cards at home ( not sure of the relevance)… at that point I decided to cancel the first transaction I made the same day which was $3800.00 cause of the unprofessionalism that Jason displayed. While canceling my $3800 transaction with one of the ladies in the back of the store Jason comes over and continues to verbally attack me to the point where the lady who was cancelling my order said “Jason stop” and apologized to me. Before the transaction was officially cancelled jason comes and stand by us, takes out his wallet and pulls out a gift card then proceeds to read the fine print on the back of the card. I then ask did he see any mention of one item on the back of the card. After Jason read the card he changed his story once again saying he never said it had to be one item. At that point I was beyond done with the back and forth. The lady cancelled my transaction and apologized again for the way I was treated.
We were greeted promptly by a really nice sales associate. She let us know that she was available if we needed her.
They were very nice and professional. They listened and I found what I wanted right away!
Bought a couch for our office. Kendall helped and assisted us. He's been helpful and answered all our questions. 😊
Ashley Furniture in Fairfield The young lady Miesha Sarajevo was very helpful and very nice and polite and she would listen to what we were looking for and more. She explained all the pricing for the different things we were looking for.
Recently went back had gotten a recliner and wasn't happy with it so i exchanged it for a sofa they were nice and gave me all the credit back and Agnes was a great person honest and helpful through the whole process and highly recommend her for any purchases I'll be back when i buy a House
Nice selection. The employees were helpful and knowledgeable. The parking was plentiful.
Ashley furniture sales furniture insurance that doesn't cover any simple damage, I called so many times, their phones don't work, called corporate and asked me to go to the store in person so I could get my refund, because it's the only way they said, and so I did went to the store to recuest a refund, but after a week I am still waiting for an email or phone call with an answer to my request. Terrible customer service at the Fairfield branch and bad quality furniture.
Alma was awesome. Very helpful in helping choose furniture that fit well in our house. Thanks!
Jocelyn was amazing! She directed us to what we thought we wanted, and then showed us something even better! She also gave us time to explore and would check in on us every now and then. Throughout our entire time Jocelyn answered all of our questions, which was a lot between me and my husband!! I can't speak for the products as of yet but as far as our customer service goes, Jocelyn was a perfect fit for us!
Helpful staff from choosing to swiping your card. The help ends in there. Our sales rep promised us a date for the delivery and never showed up. (First dining we ordered was broken so we did a reselection.) Called cs just to found out that it is backordered for 3 months. Cancelled all and still trying to call to just get our refund back.. our Salesperson doesnt want to help us saying that its not his job anymore and its not done in his store. Bought a lot of stuff here for our new house btw. The bonus i get is nothing but stress. How many more 1 to 3 days to call us back for our refund.
Great customer service! The salesperson allowed time for us to shop a little before asking if we needed help. I liked that— no hovering. When I asked for help Ronald was there to help us and we were able to get what we needed and more! I’ve never bought furniture so quickly before and I’m super happy with my purchase!
Mike M. was really helpful. We knew what we wanted and he got us setup and out the door pretty fast. He also helped us buy a futon that gave us 15% off and basically the futon was 50 dollars. Also gave his personal phone number so if we have any problems we can contact him directly. It was a win win for us and I would definitely go here again.
Our salesperson was horrible. Was lied to twice. Also delivery was more then she had originally told us.
Great sales force and good merchandise
We were not able to get approved for the couch we wanted, but there were plenty of other similar options available. Holly West was wonderful in helping us select a couch similar to what we wanted that we could pay for out of pocket. They answered all of our questions, and played with numbers with us to help us make the best choice for us.
if you go to this place not looking like a yuppie or a rich person, dont bother, youre not gonna get helped from the associates. i guess they get paid on commission and if you look like you cant afford any of the things here,theyre not gonna approach you.
By far the absolute worst customer service I have ever seen in my life, and I work in customer service as well. I always always always try to find the silver lining or something positive about every encounter but I have none for this company. I genuinely have nothing kind to say about this company and this store.
Very nice showroom. Great selection of quality furnishings.
Bought some furniture here for a premium and recieved my furniture with loose items and handles unaligned to the drawers, will soon be uploading pictures, quality furniture should be assembled properly
Wonderful experience! We were welcomed and assisted immediately. Very kind and knowledgeable sales representative. 10 out of 10 would recommend.
Noel, Our salesperson was very good and extremely helpful. I could not believe the great selection of couches. Very positive experience !!
(Translated by Google) The worst experience the worst furniture store to give you solutions I bought a dining room that was delivered at the beginning of April 2022 they delivered it to me all damaged I refused to receive it like that but the delivery driver refused to return with it alleging that they would call me to give me solution to the problem today May 3rd I am still on calls for more than an hour waiting for someone to answer and no one ever gives a solution saying that they pass the report and that they call me back something that never happens nooo I recommend this store for nothing something has already happened similar with some friends and I never thought they would be the same to me as sadness 😢 and one pays so much money for it (Original) La peor esperiencia la peor tienda de muebles para darte soluciones compré un comedor que fue entregado a principios de abril 2022 me lo entregaron todo dañado yo me negué a resivirlo así pero el chofer de entrega se negó a regresar con el alegando que me llamarían para darme solución al problema hoy día 3 de mayo sigo en llamadas de más de una hora esperando que alguien conteste y jamás nadie da solución diciendo que pasan el reporte y que me llamaran de regreso cosa que nunca sucede nooo recomiendo esta tienda para nada ya avía pasado algo similar con unos amigo y jamás pensé que me arian lo mismo que tristeza 😢 y uno paga tanto dinero por ello
Dorothy helped us find exactly what we needed!! She was awesome!!!
Attempted to go look at kitchen tables for our new home. Explained to the sales person at the door that we were just looking and that if we had any questions that we would come find him. We then were followed by the said salesman through the store like a car salesman at a used car lot. Made my husband and I super uncomfortable. *Note to Managers* Teach your sales people that when a customer asks for some space give it to them. When they need help they will come find you.
Had what we wanted,, but we didn't buy because... "Bait and Switch" tactics! Kept pushing "Financing" when we wanted to pay cash. Too pushy like an old fashioned car dealership, followed us around like a dog snapping at our heals, and the price was always much higher than was what shown on their own furniture!!
Very big, lots of inventory, funny l actually could have used a salesperson. Prices still too high but lots too look at to get an idea of what you need.
Noel, was very helpful and patient. He never pressured me. Now I just hope I can get that delivered in a day or so.
I had an AMAZING experience with Ashley!! From beginning to end I had excellent customer service! My salesperson at the Fairfield store was Agnes. She was very engaging, helpful and created a fun experience. I purchased beds for work as a Program Coordinator for Yellow Roof Foundation. We are building homes for homeless and housing insecure women and children. I needed 8 beds and foundations. The manager, Henry was very generous with the discount to allow us to save money and give our families a comfortable night's sleep that they haven't experienced in a long time. We are very grateful to also know about your philanthropy in the community. Assistant manager, Daisy assisted us to apply for beds for our next community in 2023. I hope we will be accepted to assist us to continue to affordably provide housing for a place for our families to call home!! With heartfelt THANKS and GRATITUDE we appreciate Ashley and these wonderful employees...Agnes, Henry and Daisy for their great customer service and consideration for families in need!!! Thank you!!!!
All I can say is Wow!My sales associate, William gave us fantastic service! He was friendly! He knew exactly how to read what I wanted. He gave efficient service! The process was so effortless. I felt extremely excited after purchase! He is top knotch!
Bill O'Neil was absolutely amazing! He asked if I needed help immediately when I entered the store. Bill made purchasing my daughter a sofa very easy. He is very knowledgeable about Ashley's products and was a pleasure to work with. I give Bill 6 stars!
Worst customer service ever! Bought a desk Aug 2021. Was told it was be delivered November, called and then told it would be pushed til February 2022. Just called yesterday to check in with the status, they went ahead and canceled it. Received not 1 phone call, not 1 email NOTHING!!! I will NEVER purchase anything from this location ever again. I’ll do my business elsewhere. BEWARE!!
(-1 stars) I bought two bar stools, which were delivered to my home, looked at them, and changed my mind. I tried to return them and apparently they only have a 48 HOURS return policy?????!!!! I called 4 days later to start a return but was shut down. This should be noted when purchasing in big letters because when I purchased this item in store to have shipped to my home I was not notified of this policy by the sales associate. Now I am stuck with two unwanted chairs which will not be used and have no way of retuning or receiving store credit.
Worse furniture delivery experience. 5 going on 6 months and nothing to yet. You take our money but don't care to give me updates. Really looking into getting a lawyer involved at this time.
Ordered my furniture in July. We got the 2 love seats and dining set in September or October. The wedge that connects the 2 love seats was delaying the rest of the furniture, so we separated the order. We are now in a new year and we are still missing the wedge that connects the love seats. Mind you we moved into our new home in July and donated our old couch and dining set to make room for the new furniture. If it wasn't for being so proactive in what's going on with our stuff, we wouldn't have heard anything from anyone. These people only want to make a sale but do not follow up with you after the fact. Please save yourself the headache and money.
My parents haven't received their delivery of their table that we ordered in September 2021. Every 2 weeks since November Ashley Furniture sends texts of a new delivery date.Contacted the salesperson Daisy multiple times. Just continues to ignore me. They never answer their store phone.
Reyna was amazing as was the rest of the sales team. I cannot praise her enough!!! So nice and not pushy!! We came in to finish out the rest of our bedroom furniture and ended up buying a sectional as well! They did not have the one we wanted (we found online) so they essentially built it for us!
Not alot of in-stock products
Large store and many choices plus excellent customer service.
Out of stock, gross styles cheap built. If something is damaged, it may take 6 months to get a replacement. This is blame on Covid and China per employees. Well I believe that after other places having the same thing as well.
Wonderful sales person - Bill-, great selection of products. Warm and inviting No pressure.
Got to Ashley after 11am. Nobody opened the door. They're suppose to open at 11am. I called the store, no one answered. I saw a man inside. He never responded to door or phone. I'm taking my business elsewhere. Not worth my time.
Gina at Ashley furniture was very knowledgeable and courteous. She answered all of our questions and ordered a in store item and one online for us Great experience
Great experience at the Fairfield store. David J was helpful, informative and patient while we browsed the extensive showroom. Only expected to come away with a couch, but found a dining table, sideboard and even decided to pull the trigger on a Tempur mattress! Delivery and installation team was friendly and expedient also. Incredibly pleased.
Love our new recliners!
Lots to choose from and see Great help and great prices
We worked with Alma and she went over and above in order to help us out! If you are shopping at Ashley Furniture in Fairfield, ask for Alma to help you. She is the very best salesgirl we have ever worked with.
BUYERS BEWARE!!!! Before sale prices SEVERELY inflated to give the impression of a good deal. I am in the market for a sectional and figured it a good idea to stop by here and see what they had to offer. My lady and I were immediately greeted by a very friendly rep who informed us of their new years 50% off everything sale. We found a couch and the sticker price before the sale was $5900 which after the sale was right in our budget. The color was not what we were looking for so I looked online to see if they had any other colors. I found the same exact couch online with a before sale price of $3350, $2550 LESS than the listed price in store. I asked one of the reps why the prices online were so vastly different than in store and all she could tell me was, "The price online is wrong." I didn't expect an answer that would rightfully explain the price difference, but I figured I'd give them the opportunity. Walked out the door immediately after that. The practice of enflating prices to give the impression of a sale is not uncommon but a vile business practice none-the-less. I will not be shopping here and I recommend to those that do, research what they are getting themselves into.
William was exceptionally attentive salesman. Left no question unasked and made sure I felt comfortable with the choices we would make at his recommendation. We came in just before closing just browsing and ended getting a living room couch and a mattress. Never felt rushed to leave. Guess you can say we got more than we bargained for. Thx guys
David was very helpful, calm and not pushy at all .he made everything easy and had us at the door with a great deal and happy!
Ashley Home Store has always been my favorite place to shop for furniture. However, my recent visit proved they are a five star company. They have upgraded everything from the furniture to the young. smart sales associates. They will go the extra mile to make sure you are satisfied. Miesha S. ( Sales Associate) was right there through the whole buying process. She is a AAA Sales Associate and I cannot say enough about her and management. I wanted to gift living room furniture to a well deserving person in need. The pieces she choose were a little over budget but Mieshsa S. and management adjusted the already discounted price to make her dreams come true. Furthermore, I ordered the furniture on Sunday and it was delivered the following Saturday. Wow!
Ron at Ashley was great. He spent a bunch of time with us, heard what we were looking for and gave appropriate and helpful suggestions, all without making us feel a bit of pressure. We were replacing quite a bit of furniture and Ron advised us of, and helped us take advantage of, some really great sales and promotions. We feel that we got a lot of bang for our buck! We are pleased with Ashley and are super glad we happened to get Ron as our Ashley representative! Ashley, hold on to him, he's great!
Agnes helped me with what couch I was looking for. Jason gave me huge discounts! Am very happy with my couch!
Had a good salesman named Ronald. Very helpful, patient and listen to what customer wants and affordable.
Perfect customer service, we will be back !! Associate was very helpful and answered all questions. Very friendly and knowledgeable
ANOTHER SUCCESSFUL PURCHASE!! 1/7/2024 Agnes was wonderful. We bought our kitchen table and chairs. We walked right in and BBAM! We found what we wanted. Agnes had the sale done and done in 30 minutes. Thank you Agnes’s for everything!! Bill and William are just so wonderful. Made the buying process very easy. No high pressure sales tactics either. I’m very glad I got to work with them both to get my new furniture and I am confident should there be any issues that arise, either of them will do their best to fix any problem. Thank you to both Bill and William. You guys rock!
I went to Ashley to look for a dresser and received great customer service from LaMonica. She was very knowledgeable about the product. We will most definitely return to make future purchases.😊
We were buying a new house and wanted to buy new furniture. By looking at all those furniture in-store and online we were so much confused and had really hard time finding the perfect one. And one day we met Sherrie in store and she explained us everything about the product, deals going on and provided indepth information about the furniture we were buying. She is a life saver to both me and my wife. Cheers Sherrie 🤟🤟
My wife and I went in to shop for a couch. We ended up leaving with a couch and temper pedic bed. Gina was super helpful and allowed us to try on all of the beds as it was our first time. Thank you for your patience, Gina!
I went in to Ashley’s looking for a bed set but didn’t have the budget for a really expensive set. Of course all the ones that I liked were out of my price range. The sales associate Gina, came up to me and asked how I could make my shopping experience easier? I joked, and said you could buy it for me! She said ok, let’s go get you an Ashley’s Card. To my surprise I was approved for enough to even get a new mattress! I never thought I would be able to have the bedroom set of my dreams. Go see Gina R, she means what she says! She will make the shopping experience a breeze!!!
My husband and I always have a wonderful experience with Gina Rucker. She's attentive, knowledgable, friendly and listens to our needs and provides furniture options that fit our budget. She's been patient and professional when an issue of delivery has arisen. Her superior customer service will always keep us coming back.
I always have a good experience when I buy furniture from here. Everything is good quality and lasts a long time. The salespeople are always friendly, helpful, and up front. Gina especially has gone above and beyond for all my needs.
We had the most amazing service from Caitlyn Khan! She was so patient and made sure that we found exactly what we were looking for. We ended up purchasing items to furnish 3 rooms and we couldn't be happier about it! 100% would recommend this location and Caitlyn! ☺👍
I have gone to Ashley several times and the sales staff is always helpful and knows how to give you the space to privately discuss your options. That said, if they aren't running a special of 40+% off (and they always seem to be) then the "regular price" is ridiculously high. Prepare to add another $100+ for delivery (your only option unless you drive to Lathrop). There's a good selection in a variety of styles and with the ever-present specials running, there's a good chance you'll find what you're looking for.
I had the best experience picking a new couch with Holly today. She greeted me at the door, gave me a quick tour, then gave me some space to try them out and explore. Whenever I had questions she was easy to find and kind with her answers. I originally picked out a living room set, she wrote up all of the paperwork to only have me change my mind. Holly didn't mind, she was more concerned with me picking the right piece for my family and I. So off we went, measuring sectionals together, lounging in them, and visualizing them in photos I took on my phone of my living room. Holly was wonderful in getting me a good price. I came in during a great sale and she added $50 off after I sampled some really comfortable mattresses. I walked away feeling so good! Next furniture purchase I will definitely come in on Hollys working day. So glad I stopped in instead of buying online! Thank you Holly! You are a treasure and I appreciate every minute you shared today!
2+ months and counting on waiting for sectional ordered. Now I'm told it will be 3+ months at time of delivery. I'm also told item is at warehouse but won't be delivered for 3.5 weeks from now. While I fully understand delays happen in today's world, 3+ months for a sectional is ridiculous... Ashley needs to consider changing its business model or potentially exit furniture business as this timeline is nuts.
Experience at the store was fantastic. They had just the love seat I was looking for at a reasonable price. Delivery was as scheduled....2 days later. Delivery was prompt, and the 2 delivery men were great. Their set=up was perfect, and done in 20 minutes.
On top of the horrible customer service once you've made your purchase, their insurance is a joke. It takes a year to get anything done. We have had to make over 5 trips to the actual location in order to get anything going. Never shopping here again.
I am very satisfied with Sherrie’s service. She is very knowledgeable on what she was offering that helped us decide on the right furniture to purchase. However, not so happy with the availability but Sherrie assured us she will be on top of it and will update us on the delivery date as soon as it becomes available.
Lots of nice stuff.
Ashley Home Store had what I needed and purchasing and delivery set up was fast and efficient!!
My husband & I stopped by looking for a sectional couch. Gregg met us at the door & asked if we were looking for anything in particular. He explained the sale & showed us a couple & I fell in love with one. I was afraid it was going to be waaayyy over our budget. He asked what our budget was & we told him. He then calculated costs with tax delivery & protection plan it was actually $100 less than the lower end of our budget. He then took us around the store to see if there was anything else we liked in a lower budget. We found a second couch we liked but after discussing some concerns with the second couch Gregg’s expertise helped us decide on the first couch. He was so knowledgeable & personable. It was like buying a couch from a new friend. We were thinking of getting recliners from La Z Boy as Christmas gifts. We checked out their store after shopping with Gregg. We didn’t find anything we liked. So we will be back to Ashley’s Furniture on a day Gregg works, to buy 2 new recliners from him. I can’t say enough how wonderful the knowledge friendliness of all the staff we met while their. And we will be back in the next couple weeks to buy some new recliners from Gregg. We were Beyond happy. Also I forgot to take a picture of the couch to show my in laws, I texted Gregg & he sent me a picture right away! Just Amazing customer service!!!
I knew what i wanted, a dining table. I found it the price was as advertised and I purchased and scheduled delivery within about 10 days. It was fine.
Miesha was absolutely fantastic! She was very patient and very helpful. I asked alot of questions and she answered everyone. Thank you so much Miesha I really appreciate your great customer service. Ashley Furniture is most definitely lucky to have a great employee like her.
We told the salesperson that the chais needs to at a certain side. We even detailed how it will look like as we sat on the sectional. Delivery comes the chais was on the wrong side. They reordered which was cool. We get an email and text message to confirm delivery the day before. Waiting and waiting nobody came. I called Ashley and rep. said nothing was scheduled to deliver. Rep. said that the store rescheduled. Nobody, no email or text ever to give us a heads up. Greg the sales person told us to take a pic if something is wrong with the furniture so I did. He never followed up. Totally unprofessional. Yes, totally bad experience. I’m regretting it.
Staff and supervisor extremely nice.Great customer service
I wouldn’t even give them one star. Worst furniture buying experience I have ever had. This purchase was full of lies, day after day. Zero communication about no shows for deliveries.
Ronald, Noel, Jason all good people. Talk to them for great service.
Sherrie was well versed and knowledgeable regarding Ashley HomeStore's inventory. Sherrie's approach to sales made the experience like I was shopping with a friend, she provided honest and realistic feedback on the space I had to work with. I walked away with exactly what I was looking for during my appointment.
Today 9/2 we went to Ashley furniture in Fairfield. Found a bedroom set we really liked and our salesman William rang it all up on his iPad. Came to $3700 w/tax and delivery. He then changed something on the iPad and it was almost $3900. I asked what changed and he couldn’t explain it. We believe they were just trying to jack the price up. William went back to talk with the manager and we waited over 30 minutes for him to come back, come to find out he went to lunch! Spoke with jason the manager and he said he was already at “rock bottom” pricing. Not sure what was going on but they wasted a lot of our time and feel like they were up to something trying to add more money.
Some staff was very helpful, others not as much. We informed them we live on the 3rd floor and when delivery came they stated their policy is only to second floor.
Bought a bed and a couch back in June I got my bed but still till this day I’m still waiting for my couch to be delivered I had to call so many times for update and my delivery date keeps getting push back now I been trying to get a hold of store for discount still can’t get a hold of them
Super friendly service! Really an awesome store! I will definitely be going there from now on for all of my furniture needs.
Holly was great and very easy to work with. I could have gotten the loveseat a little cheaper but unappreciated her service.
Shoutout to Bill Oneal for his exceptional service. He was very knowledgeable about the products and did it so quick to get our items we like.
Agnes is amazing!! Two years ago came in after we bought a new home and she handled myself and monster in law amazing! Came in this time and Agnes was just as great! Full of positive energy! Thank you!!!
Honestly, I was extremely excited to purchase furniture--they have a lot of nice bedroom sets, couchs, and dining sets--but this experience left me thinking I should have gone to a different furniture store, and I think I will for the rest of the furniture I need. The sales representative was dishonest and tried to tag on extra fees to presumably up his commission which is fine. However, when questioned about added prices, he always answered there was no other way to do it, but that way. One particular example comes mind with shipping and. I asked if I could cancel the set-up and delivery (300 dollars), and he said if I did make that change, I would have to drive to Stockton to pick up the furniture myself. I told him I spoke to corporate, and they told me something different. He said their rules don't apply because this was an in-store purchase. I called corporate again, and they told me a different story. They refunded my 300 dollars fee, and told me their delivery services were FREE. Some of these sales representatives can be dishonest, and dismissive. Be wary. The furniture itself was nice, but there are marks and chips here and there. Luckily I purchased the insurance, and I can supposedly replace pieces of furniture for up five years. I would've given this a two star review because the furniture is decent, but my experience with their sales representatives was just that awful. Take your business elsewhere.
We placed an order on 08/14 and were told that it was going to be delivered on 09/06. I called to follow up on the time and they said that it was actually going to be delivered on 11/21. I went in person and they confirmed that it would be delivered in November. Upon reviewing my order, they realized that the sales associate that placed our order, didn’t place the right order meaning that in November we would’ve received our sectional with missing pieces. After all this mess they only gave us a discount of $169! Ugh. We ended up getting a different sectional that will be arriving in October. I don’t think we will continue to purchase through Ashley or at least this store (Fairfield,CA)
Very helpful and courteous. Had a great experience with Daisy who helped us make great choices on a bedroom set and living room furniture.
Davina was wonderful! Helpful, knowledgeable, professional and no sales pressure.
Not recommended this place with bunch of liars they tell you something just to make the sale wrong furniture received incomplete and hard to get a hold of someone who can help
Calling to try and talk to aperson, half the time you go in and they'll talk to but take forever to answer your question cause they're trying to sell you something anything. I've tried to buy from them 4 or 5 times, was only successful once the other times were just pure frustration.
Very friendly and helpful. Ron was extremely friendly.
‼️‼️‼️DO NOT BUY AT THIS STORE! ‼️‼️‼️‼️‼️ They ship damaged items and they don’t tell you that if you don’t call right away about it that they can’t help you! Oh but did I mention they are IMPOSSIBLE TO GET A HOLD OF! So you’re stuck with damaged items
Nice furniture but manager/owner are just to “salesy”. Using all the dumb and embarrassing sales techniques 😩! They were like used car salesmen!
Noel was very courteous and helpful. I looked around for quite awhile looking for living room tables an when I finally decided on the ones I wanted he took care of my paperwork in a very professional and timely manner.
My family had a fantastic experience shopping at Ashley Furniture (Fairfield, CA). Greg helped us initially and the next time we were in Hollie helped us. The store manager Devin was amazing, friendly, professional and made us feel welcomed and cared about; as did everyone there. It was an EXTREMELY busy day (Sat); and everyone stayed calm and polite even though they were ALL being pulled at 50 different directions. Their item selections, the vinettes that were set up and the cleanliness of the store was greatly appreciated. We will continue to do business with Ashley Furniture!
I had a very friendly helpful salesman who didn’t pressure me which most of the time causes me to go home but David was understanding and we bought nice stuff
Thanks William Ross
Great customer service, and a beautiful showroom! I'm very excited to get my new furniture!
It was a seamless transaction from start to purchase.
Thank you to Caitlyn for her fantastic customer service. I love the fact that she took the time to look at different furniture throughout the store with me, she answered all my questions made me feel comfortable.
Bob was an amazing salesperson!! He met us at the the door and listened to my every whim. I am extremely picky and patiently walked me through the store searching for the perfect couch. He wanted me to be completely satisfied or not buy anything at all. I can't wait to get my new couch!!!
This is our second purchase from Ashley Fairfield, and will be our last. Previously we ordered a couch that arrived broken so it was sent back leaving us with no where to sit in our home for more than 2 weeks. For this purchase we Ordered a new bed frame and mattress. They were able to deliver about a week later. Prior to getting our new bedding we got rid of the old of course, so we slept on the floor for 2 days. Delivery day comes. Delivery was not within scheduled 4 hour time frame. The driver and 2 other men with him were not the greatest. Doesn't introduce himself, just asks to show him where it's going. As they were unloading our furniture one of the men stepped on a piece and broke it in half. The first guy comes and says "we have a problem." Shows us the broken piece. Asked what we want to do, send it back or keep it. Why would I want a broken bed? Send it back and ask when can we get it replaced. Says he doesn't know, they have to call it in. Ok, can you do that now then? The other guys does and we speak with a female who says the soonest they can do it is in another week because of our location from the warehouse. Since the bed can be sold as one piece or separate (bed and headboard), we ask if they can set up the bed portion so we don't have to sleep on the floor, and then the headboard which was broken be delivered and set up later. He says no. He then doesn't even let my husband finish asking further questions before he cuts my husband off. Like he's in a hurry for us to make a choice and get out of there. We end up keeping the mattress, and a second delivery date scheduled for a week later. I call customer service the next day to make a complaint, they say they'll update us to their VIP thing, put a note to use only boxes warehouse items and explained that the bed frame will be in original packaging and unboxed at my house, and refund a portion of the costs. Still no refund. I get a call a few days before second delivery, and they tell me something completely different. That it will unboxed at the warehouse, inspected to ensure no damage, then loaded on the truck. Well then how are you going to ensure it won't be stepped on again on delivery? Second delivery is made, these 2 men were a little better but still doesn't introduce themselves or anything. I show him where it needs to go and that they will need to move the mattress first. They put the bed together, tell me to sign and they leave. I go and look now as they didn't give me a chance before, and notice blemishes on the furniture, the drawers are incredibly stiff, and there's extra parts left on the dresser. There's also red flyer for their VIP thing that is missing signatures it's supposed to have, and notes on there that the wood is cracked. None of which was pointed out to me. I also noticed large gaps between the bed frame and the mattress, large enough my child can easily get arms or legs stuck in and injure them, and that these go straight to the floor. The bed frame on display did not have this so that's what I was expecting ours would be too. We go to the store to make our complaint. I'm told these gaps are normal to tuck our comforter into. Who tucks in comforters? They're supposed to hang over the mattress. As far as the wood cracks and the red flyers, their person who schedules technicians to come out wont be in until later and I will get a call to schedule one. Never got that call. I call today and apparently already have a technician scheduled for next week. We've also been finding trash and little pieces of the bed our cat is dragging out from under the bed. Poor delivery care, poor customer service, poor communication. After this is taken care of, we will not be purchasing from Ashley again.
William did a great job helping my boyfriend and I get a new couch and coffee table for our apartment! Amazing customer service!
Gretchen was outstanding. She Provided us with first class customer service. She took the time to contact me to keep me informed regarding my order. I really appreciated that. I will definitely recommend this store.
First of all I must say my opinion may be a little bit biased being that I am an Ashley salesperson. There are some mixed reviews but it seems when people are happy with their experience it is because everything went smoothly and when people are angry it’s because everything for them went wrong. I guess a mediocre experience wouldn’t warrant a review. Other than to say most of the issues people have are out of our control, I won’t make excuses for the reviews people had who were unhappy. I will speak of my experience. I ordered an adjustable base and bed. I scheduled my delivery for the end of the month because I know I need to clean and clear out space. About 4 days ago I received an email in my junk mail from Ashley’s that said I can receive an earlier delivery if I chose. I decided what the heck and chose today 7/9/21. PLEASE CHECK SPAM OR JUNK MAIL WHEN ORDERING OR YOU COULD MISS IMPORTANT INFORMATION! 2 days prior I got an email reminding me of my delivery and to be on the look out for a text or phone call to confirm. Yesterday I got a text to confirm and I replied yes. This morning before 8AM I received a text reminding me again that my delivery was today and that I could track my driver. I received a text when my driver was 10 minutes away, I then received a phone call from my driver Julio who let me know he was 3 minutes away. Upon arrival Julio was in good spirits and his partner had my furniture up and they were finished within 25 minutes. They made sure I knew my base was working and gave me time to make sure there were no damages before signing. I’m really sorry for those of you who have had bad experiences but mine was amazing! He didn’t know I was an employee until the end, so Julio was just that awesome!
Had some issues with fraud on our card but the sales person, Gina R. came through and saved the day. She stayed with us solved the issue and gave us a great deal on our couch. Can't recommend her enough! 11 out of 10
All the sales people were very quick and attentive and very knowledgable. Quick and painless getting a couch set.
Went to just look and came out with 5 items which cost me what only one item would have cost me. Their sales are GREAT!!!! Greeted kindly and my sales persons Shirley and David were awesome in helping me get deals!!! I’m going again :)
William was absolutely marvelous in helping me put together 3 rooms of furniture. Overall, the entire experience was an amazing demonstration in customer service, including the customer service desk and management.
I extremely wish I had positive experience from this Ashley location; 100% negative experience. I’ll keep it brief and summarize my experience - I’m still waiting for my order’s issues to be resolved - since April 2021. The sale associate gave me misleading information on my order’s turn around delivery. Just to close a sale, the sale associate subjected me to an immensely stressful experience, just to close a sale - FML. The company couldn’t get me a delivery date/time that’s convenient - Customer Service much? The nail in the coffin. I received my furnitures with significant damage on two separate delivery. The second delivery they dropped off the same damaged furniture and ran. I called customer service and have been on claim after claim. With all the patience I can muster, I hope Ashley Home Furnitures can resolve my issues. Issues that other unfortunate customers are most likely going through. Good luck to us.
The sales person, Ron Sutter was fantastic and provided the right amount of attention/ information that was needed. He directed my husband and I to the requested furniture that we were looking for and gave us time to look at the selections. He explained pricing in detail and was able to get the store manager to provide us furniture care insurance for 5 years at no extra charge. We will definitely be going back to Ashely’s for more furniture as we need.
Decent deals but here you get what you pay for. Also, they never have anything in stock and you have to have everything shipped.
I had the best time working with Holly. She was so pleasant to talk with she offered excellent customer service, explained everything to me about my purchase. She didn't hesitate when I asked a question she was on point whenever I shop there I would definitely ask for Holly. Thank you so much Love Family
Great salesperson, Sherrie Daigle, attentive and informative without hovering. The sale was awesome and lots to choose from!
Is the worst place to buy furniture I purchased a set of couches 11 months later they broke I purchase insurance and they never replace anything after a year they say my insurance does not cover any more I have proof that I purchased for five years I really don’t know what to do I went to talk to them and they say I have to deal with the insurance they have nothing to do with that anymore I strongly not recommend to purchase any thing from them especially warranty i’d rather buy from Goodwill
We were greeted at the door and then given space to shop at our leisure. Ron was able to answer all our questions efficiently and helped us with a speedy checking out process.
First buyer at Ashley HomeStore. Once I walked in Ashley, the gentlemen by the name of Noel (Sales) approached was very welcoming, respectful, and helpful. I was looking to buy a living room/kitchen set and noticed the prices were pretty high however, employee Noel was able to assist me with a reasonable price, combining both living room and kitchen table for my business. Kudos and Appreciation to Noel for helping me with dedication in reasoning and explaining in details of a 5 yrs warranty towards my huge gorgeous comfortable sectional couch! May the good God continues to bless you and your family, Noel. Thank you Ashley HomeStore! Sincerely, Jane's (business)
Great Memorial Day Sale. We saved a great deal of money. William was helpful and friendly. I was given a delivery date at the store which I thought was great because all the other stores I visited said all items were taking up to 6 months due to covid back ups. So we were pleased to hear we would have furniture by mid June per William. Just bought a house and we had nothing to sit on so this was great news. Well just called to check and ensure delivery and guy on phone said looks like one piece of the sectional is on backorder so will end of June work? Now my fingers are crossed. All the employees have been nice over the phone and in person. Also ordered a living room table now they say late July for that.
Holly provided excellent service. Her personality, professionalism and patience is top notch. Thank you.
Great experience and sales person was well informed and very helpful!
Great customer service.
Not a good as far as getting my furniture, to long of a wait. But the staff was very nice, did what they could, would l go back yes, but only when things get better as far as delivery.
was looking for couches and an China cabinet they only had one choice but plenty of couches
Found exactly what I was looking for, the salesman was very nice and efficient as well as thorough in explaining our warranty would recommend Ashley Furniture store in Fairfield California
The shopping experience at Ashley’s needs major revamping. I tried calling my local store (Fairfield CA) several times and ended up at a call center after being on hold for 15 minutes, only to be told they are too busy to answer. This happened 7 times calling three separate stores directly. I drove to the Fairfield store to purchase a small chest, and had to wait 30 minutes for my sales associate to finish with another customer before I could make a simple payment. I told the sales manager (Jason) it was only one small item and I just needed to hand my credit card to someone to accept payment. I’ll I received in return is “your sale person will be with you shortly”, while at least 4 other associates and office staff were not on the phone or with a customer. I stated I would buy the item as long as I was able to drive to the warehouse to pick it up the same day. Once they receive your money they forget how to provide customer service, or in this case, continued with the same lack of customer service. I tried to purchase the item over the phone prior to going to the store and was told by the sales manager I had to come into the store since they don’t place orders over the phone. At that time I advised I needed to pick it up the same day and that I would drive to their warehouse to do so. So this wasn’t a new request I sprung on them when I arrived at the store. Overall, this was a very poor experience, waste of time, and lack of customer service. I understand why RC Willey’s is opening stores in Northern Californian… even if they provide poor customer service they would still pick up customers Ashley’s is not taking care of. The only good thing In this experience was the salesperson (Sherrie) was friendly and tried to help where she could.
Walking into the entrance of your store we were greeted by a very nice lady by The name of La Monica a very, professional, and I was very please the service that La Monica gave me and hubby. More stores need " A " LaMonica. Thank you Ruby & Robert
Today the counties shown by the associate and manager were outstanding in resolving a complex challenge for a little fire victim whose bed was too high. Thank you
OVERALL = 3* Decent furniture at a kind of expensive price considering the quality (just my opinion) but where else are you going to go? It is always hard to judge the prices as they have sales but then the sales associate always pulls out the calculator and starts punching in numbers that you can't see. That makes me think the prices are marked up and they are checking how any "special" discount affects their sales commission. Very 90's car dealership feel. Both times I have been in there (and purchased items) the sales people are very friendly though. SHOW ROOM FLOOR = 4* Very much like a car show room. You walk in and are greeted by the next sales associate (they take turns) at the front desk station. The sales person then walks you around the store helping you fin what you need. The showroom is not laid out well, at least for the consumer, and is designed so that you kind of need a sales associate (i.e. all the couches/beds/tables not in one area). They have a huge inventory though but interestingly enough they dont have all the colors for you to see. I mean even swatches of the alternate fabric/color/texture.....You would think that is just basic. I didnt but one of the couch pieces I wanted to because they couldn't show me the color, just a picture on the website. Scandinavian Designs has swatches of all the fabric so you can at lease see/feel it. DELIVERY = 3* Delivery was ok but they hit a wall bringing the stuff in. Might just be my experience but the days of a 5* delivery service where they put up things to not bang into the door ways are long gone I guess. In all fairness to them, every delivery I have had has been the same way. Brand new house (1 week old) and already in need of paint touch ups on multiple walls. Every delivery has hit at least 1 wall. Setting up the delivery was almost more trouble than it was worth. I purchased the furniture about a month in advance prior to getting the keys to the house. I explained this to the sales person who was very understanding and I was told they could hold it and deliver it about 4 days after I receive the keys. I was forced to call twice because my delivery date was moved up to days prior to getting the keys. TWICE. I kept getting the emails saying "Congratulations, your deliver is sooner". I thought it was just "click this if you want it sooner". NO it was actually rescheduled. QUALITY = 1* - 2* (depending on how picky and observant you are) Nice looking on the surface but don't look too close. I wish I could have just put it together myself (don't kid yourself, this is put together furniture similar to the stuff they sell at target but with a nicer parts). In the showroom it looks much nicer but you can tell they do not care about it when they put together yours and there is no quality control when it comes to the stuff they actually send to your house. On one of my 2 consoles I bought, 3 out of the 4 doors do not close right (the bottom door catches were installed wrong and are misaligned, one of the legs is put on at an angle (i.e. picture a kitchen table with square table legs and then rotate one of the legs at a 45 degree angle so it doesnt match the others).
Worst delivery experience ever had. Team leader was rude. Refuse to assemble dresser mirror upon request. left dresser two feet away from wall. Imagine if an elderly person or single women has to deal with this. I an 20 years customer will avoid Ashley for my next purchase if possible.
Our salesman Bill was excellent. He was very helpful and patient while we searched the huge store for a new couch. They had a great showroom with a plethora of options to choose from. Fingers crossed we get our new couch in three months!
Customer service is great but she is the only customer service to assist us.
Bug furniture store first ti.e..lots of inventory but prices are high..not much people..even with the their sales .. still high better look elsewhere unless you like what they have..just like some stores they mark it up high and when they have a coupon ir sale it us really not that much you are saving. They use this marketing ploy to think it is less expensive..I will not go back there..unless you have money to buy their stuff seems everything looks huge or big there..they said their furniture is good quality maybe so...parking is good...you need to spend over hour there big place
Bill did an amazing job with assisting me. He was very professional and well knowledgeable. I’d be more than happy to recommend people to shop there and ask for him.
Great service in store, but we have been waiting on our couches for over a month in a half would have been great to know of what was actually in stock than waiting more than a month on couches.
Sherrie was a professional in every sense of the word. Her knowledge, care, and attention to detail was spectacular. Sherrie help us work through the challenging aspects of our major purchases. Hurray for her pleasant and thoughtful demeanor. Also, Sherrie’s supervisor, Devin was so family oriented and attentive. What a great day at Ashley Homestore!
What I liked about Ashley Home Store is no pressure from the sales reps and no one followed you around. We got a great sales rep named Bill Oneal in the Fairfield, CA location who was very knowledgeable and patient as I walked around and kept calling him over with questions. Very happy to have worked with him on my purchases.
Bill was a huge help to us and was extremely knowledgeable and helpful throughout our buying process. He was very attentive and was able to answer all of our questions regarding comfort and quality when it came to our new living room set.
If I could give this review no stars I would but unfortunately it doesn't work that way. I ordered a couch November 30th of 2020. It is now 4 months later and I still have not received the couch. I have been rescheduled 6 different times. I honestly wouldn't mind the rescheduling, I am understanding and know that the shipping containers have been stuck at sea causing delays. However, I have never been told about any of the 6 dates. I only found out by calling the stores to confirm the delivery date. Twice I took days off from work and hired a mover to remove my old couch. I learned my lesson. The sales person who sold me the couch was nice. She had a good personality and was eager to close the sale. The day I bought my couch was the only time I had decent service. 4 months later, I have finally had enough and asked for a refund only to find out a "case would be open" and I would be notified within 3 business days whether I will receive my money back. The only reason I have waited this long is because the specific style of couch I wanted wasn't found in many stores. I don't write bad reviews, if I have a bad experience I don't write one at all. This entire experience has been too much and felt it was my obligation to tell people what I went through.
Nice people
They have good customer service friendly and professional
I got all that i needed, and thsy well deliver and set up thank you....
Great, Sale Person .
(Translated by Google) The workers are kind but I was going to buy a mattress of 1349 and they raised me up to 2300 for the delivery they charge you so expensive they exceed the prices they are very liars to and cheaper places and the furniture is the same or better I do not recommend this place (Original) Los trabajadores son amables pero yo iba a comprar un colchón de 1349 y me subieron asta 2300 para la entrega te cobran tan caro ellos exceden con los precios son muy mentirosos ay lugares más baratos y los muebles están igual o mejor no recomiendo este lugar
Bill was absolutely amazing to work with. My fiancé and I had been looking for a sofa set since we were finalizing a few things to move into a new place. We had our eyes on a sofa that we absolutely loved from the jump. Bill was the first individual to approach us and ask how we were doing, which is a huge plus! He had let us know what specials were going on and to let him know if we had anymore questions. Long story short we decided to finance the sofa even though we didn’t have the exact measurements and honestly wasn’t sure if it would even fit. We finalized our paperwork with the new place and we’re devastated that the sofa we had just purchased was too big. Bill had told us to reach out to him if this was the case and sure enough he made sure to take care of us. As we came back to look at another sofa we were interested in, Bill made sure to have whatever we had put down will be applied to the new sofa and it was absolutely perfect! In the end we love our new sofa and it wouldn’t have been possible without Bill helping us the entire way. He was patient, understanding this was our first home and did not pressure us at all to get something we didn’t want. Bill listened to all of our needs, all of our questions and went above and beyond making sure we got what WE wanted and fit for US. Our delivery was even sooner than the one we had first picked so it was PERFECT!!! Thank you so much Bill, we appreciate your help and all that you did for us.
ASHLEY FURNITURE HAS BAD CUSTOMER SERVICE WOULD NOT RECOMMEND AND WILL NOT ANSWER THE PHONES
50% off deal!!!
My experience with Ashley’s has been worse than awful. I have never written a review ever before. I bought a couch after the thanksgiving weekend on sale. They said it would be delivered in 6 weeks at the beginning of January...my delivery date come and went and they said it would be delayed another month. I immediately canceled my order through Ashley’s furniture customer service. It has been ONE MONTH and I have still not received my refund. I have called about 20 times, I have spoken to more than 6 people who have said they would refund me...still yet no refund. I would NEVER buy anything from this horrible company again. I hope to get my refund soon
(Translated by Google) Unfortunately, I bought an armchair in this store, I speak and I speak a month after coming, it was broken, a technician came who thinks that my armchair is old, it is new, he went back to remove the staples, I called again and the same man who did not want to take it came again and Bring me one that works and again it is lazy and I call and call the store and they never answer I write to them and nobody in Spanish please if someone can help me I need a good armchair that I buy with so much effort since I always had only second hand and better than this I thought someone would have something nice in my house (Original) Lamentablemente compre un sillón en esta tienda hablo y hablo al mes de venir se rompió llame vino un técnico que piensa que mi sillón es viejo es nuevo se volvió a safar las grapas volví a llamar y volvió a venir el mismo señor que no quiere llevarlo y traerme uno que sirva y otra vez está flojo y llamo y llamo a la tienda y nunca responden les escribo y nadie en español por favor si alguien me puede ayudar necesito un sillón bueno que con tanto esfuerzo compre ya que siempre avía tenido solo de segunda mano y mejores que este pensé que algún tendría algo bonito en mi casa
This place is a joke. Nothing in this store is worth the price that they are asking for. It's extremely overpriced for their items that don't even last a year. They want $200 for one lamp that isn't even nice. Hell no. I can buy 6 lamps at ross for that price that are way nicer. The workers also follow you around the store and watch you.. Like I under that they get paid for what they sell but it makes the customers uncomfortable. Also, when you walk in the store they make you check in. They ask you for your first and last name, and your phone number. I should have walked out at that point but I had wanted to go into that store for years. Complete waste of time. Save your time and your money and go to a smaller furniture store. They will give you better furniture for a better reasonable price.
(Translated by Google) Good service good attention good buy thank you .. (Original) Buen servicio buena atención buena compra gracias..
Service was ok, didn't like the acceptance now process, the woman was asking my info while on the phone, wasn't professional at all
Bill O. was amazing! Very attentive to our needs; and, did everything he could to get us the best price. The sale prices were great as well (Much less expensive than online pricing). We were there for about an hour or so; and, felt comfortable and taken care of the entire time. Thank you for your time Bill! Great customer service.
Fairfield Ashley has the worst customer service ever. Sometimes they have something cute or a good sale - but once u have to get a hold of someone for assistance with the delivery that gets delayed again and again, good luck-I’m convinced they don’t actually have a phone that takes incoming calls.
This place has the worst customer service. Walked in had ask alot people to get some help! One person pointed in a direction to look . Walking around like a chicken with my head cut off . I walked out behind another couple who had the same problem. Come to find out they were all in the break room shooting the shit . Drove across the freeway to Lazyboy and gave them my 5k!!!Sad sad sad!!
Take forever to get our furniture.
Eh the lady we spoke with was rude and extremely unhelpful. We spoke with 2 people both were just as rude and unhelpful. I do not recommend giving them the time of day or money. They need an all new staff including the customer service. They were all rude. Hopefully they all get fired or quit.
Great customer service. Lots of options to see and try. Plenty of parking.
I won't be back. All the furniture looked the same. No color or design variations. They didnt even display a round table.
Store manager, Devin, was extremely rude to his employees. Interrupted our sales woman several times. Whispered to her that someone complained that my husband was coughing, which he was not. If it weren&'t for our sales person, Caitlyn, we would have left. Other sales people were rude to each other. Not a friendly, customer first environment.
Had no clue what was on sale. Tried to sell us a product twice as expensive as the one on sale.
Im giving it one star because its the only way i could leave my comment. Came in and purchased a living room set on September 8, 2020 was helped by management delivery date was Oct 2nd. To make story short got the run around was given three different delivery dates due to shortage of drivers due to covid. Today November 20th and now am being told my living room is out of stock that it would be available sometime in March 2021. This really was a disappointment manager Devin Arguello was no helpl and showed no professionalism at all. Henry Robinson really had no explanation to why I was sold furniture that hadn&'t even been built. Devin the manager should of been honest and told me the truth and I would made other plans to purchase my furniture.Will not be coming back to this store for sure.
The worst service I ever had in my life. Purchased a dining room table which was delivered damaged and they ordered a new one for me and it&'s been 3 months and new one has not been delivered. Asked for mgmt to call me and till today no call. I will be reaching out to BBB to complain.
Customer service sucks. Walked around the store today for half an hour and asked 3 people for help. Each said sorry Im busy. Went to desk in back & asked for help & the guy sitting at desk said I would have to have a sales person for help. .....duh. ... after 35 min I walked out!!! Will try Concords store next.
Very dis satisfied
ASHLEY company is the worse , place to buy anything. Worse shitty qualm, worse shitty service, worse shitty delivery, All a bunch of liars . They sell what they don&'t have and can not deliver for 6 to 8 month.They getting too big and they can not handle the business...
I have some serious concerns with my experience dealing with Ashley Furniture at 4865 Auto Plaza Ct Fairfield, CA 94534. I have recently moved to my current location and needed all new furniture. I chose Ashley Furniture because of the selection and the close proximity to home and delivery option. I was working with William at this location. I had found a bedroom set I loved as well as some other pieces. I had found them online as well through a retailer that the Ashley Furniture website said they honor price matches from. I met all the criteria for a price match. I was told that the HomeStore does not price match, only online does even though they are the same company. I accepted this even though I questioned it. William then tried convincing me to get a Temper-Pedic mattress that was way out of my price range and if I did choose this, he could somehow make my furniture free. Even with the furniture being free, a 4000 dollar mattress was way out of my price range and he knew this. He kept telling me that there is a big profit margin on those mattresses so he could adjust the price of the furniture. This is not what I wanted. I tried to pick a less expensive mattress around 1000 and he told me he has to charge me regular price on my furniture and still not honor the price match from online. So if I bought the Temper Pedic all of a sudden my furniture would be free but if I don&'t it&'s regular sale price and no price match. Multiple times I was told to go somewhere else and buy my furniture. I had requested to talk to the manager about this and my experience got even worse. He was not understanding, told me he wouldn&'t help me with the prices and disregarded the price match policy shown online. He appeared to be agitated, raising his voice, clenching his fists and even lowering his mask to be condescending towards me. He also told me to go somewhere else. I needed my items delivered to the 3rd floor of my apartment and Ashley Furniture was the only place that could do this so I had to tolerate the misleading advertising and abuse from the staff to make the delivery happen with the items I wanted. William hasn&'t promised my items would arrive as they arrive at the warehouse. Fast forward to the delivery. I was told my items would arrive on 11/10 from 12:15-4:15. Because I was in the middle of moving, at was at my other residence 2 towns away finishing up when I received a call from the delivery company at 10:30 telling me they were 5 minutes away. I let them know I wasn&'t nearby and they told me they would leave if I wasn&'t there in 20 minutes. I begged them to stay, drove to the location they were at with customer service on the phone begging them to tell them to stay. I told them he was almost 2 hours early and they said there is a possibility he would leave and if he would come back around because it is their policy but they are a third party. I make it in time but then I was told one of my pieces was on backorder and they didn&'t have it. I questioned them as to why I wasn&'t notified about this and the driver just smiled at me and shrugged his shoulders. Come to find out, my item was at the warehouse and they forgot to put it on the truck. Now I have to wait another two weeks for the item to arrive and they won&'t accommodate sooner delivery. William had lied when he told me the items would arrive as they become available. All the items came together (bed, coffee table, fireplace) and thank god I didn&'t buy the mattress from them because it would&'ve taken a month or longer to receive it. After they had set up my bed, I was waiting in my room for them to finish setting up the coffee table and the delivery driver insisted he take a picture of the bed. I was creeped out!! I told him no and he does not have permission to take pictures in my apartment even though I&'m sure he did in the other room because I wasn&'t watching him. I have been lied to from the store all the way to the delivery. I try to reach out to the store and the phone number listed directs me to customer service unrelated to the store. There is nobody to talk to. Nobody to help. The went to sell you the items and get rid of you. Customer service has not been helpful at all and there has been no solution offered given the troubles I have dealt with and continue to deal with. I still have not received my TV stand.
They were supposed to deliver My items but never did had already confirmation and scheduled appointment
If I could give zero stars I would first of all I purchase a sofa set in 2015 those lasted 5 years I still went back a to purchase new ones which I cancelled because it took over a month an the Asian lady who works there was rude when I went in to ask why what was the hold up rude she preferred to give me a refund than a apologize an a discount or store credit so to make a long story short I went elsewhere an I came home an took apart my old Ashley sofa set an this is what they sell you cheap wood an cardboard junk don&'t buy junk
Gregg was very helpful in helping find an appropriate mattress for comfort and helping with back problems. Can't wait to get this bed delivered with the ashley 9 series adjustable base for ecstatic comfort and sleep. Truly helpful and an amazing experience. Friendly home feeling atmosphere.
I will NEVER buy from Ashley Furniture again!!!!! We have purchased 2 large couches, several mattresses, 2 recliners and a couple side tables, not one time did we have a good experience. The most recent ? HORRIBLE!!!! Ordered a new bed, house guests coming on that Friday. Bought the bed a week ahead to insure it came . NOPE !!!!! 7 days late !!! Then to Top it off The delivery men were VERY RUDE ! Drive up our driveway, honked once and left with in seconds. Literally turned their truck around and left. My daughter chased them in her ATV, turned them around . The dropped the bed off, very few words and only because they refused to take the other mattress that was stain free as Ashley assured us they would take it. They didn&'t!!!!! NEVERAGAINASHLEY OH some may ask why I kept going back? Convince . Not !!!!!! NEVER HOING BACK !!!!
(Translated by Google) To all Ashley Furniture customers, I want to express my horrible experience. I went with my husband to the store in Fairfield in mid-September and bought a dinning set, the shipment was for September 21 so my husband and I took the day off. When they arrive we see that they only brought the chairs and not the table, according to them, someone called me and I agreed that they would leave only the chairs without the table, which is totally a lie. Since we did not receive them, I was calling to find another fast shipping date and they gave it to me until Oct 12, I accepted with frustration that I had no dinner for my family. Oct 12 arrives which again asked for the day off from work. The table arrived and it was completely broken. My frustration and anger was so great that I decided to accept only the chairs. I checked them and didn't see anything broken. My husband arrived in the afternoon and turned the chairs upside down and two of them. They had broken legs and the other one had a stain. We immediately went to the store and asked to speak to the manager (a bald man who was not very nice). I explained my problem and demanded that he please cancel my entire order because there were so many. my frustration and such poor customer service that I didn't want to continue dealing with the store. After all this, he told me that they couldn't cancel it because I had already accepted the chairs, so I had to reveal myself and tell them that I was going to sue them. The manager dares to tell me that out of courtesy he was going to try to approve my cancellation but that he couldn't guarantee anything... very angry I returned home to wait for the call that they would make me in 7 days, they never called me and well obviously I had to call and They told me that my case was approved and that on Oct 25 they would pick up the chairs and give me my refund... I asked for the day off again for the third time and on Oct 25 and I see that they are bringing the table again and there is no order to pick up the bad chairs that were left for me, and if they take them without an order it is most likely that they will They will charge me, I still have the chairs in my garage and my husband is dealing with this situation that I don't know where it will end..... I will never buy from that store again in my life with such poor quality and the worst customer service. (Original) para todos los clientes de ashley furniture, quiero expresar mi horrible experiencia. yo fui con mi esposo a la tienda en fairfield a mediados de septiembre y compre un dinning set, el envio era para sep 21 por el cual mi esposo y yo tomamos el dia off. cuando llegan vemos que solo traian las sillas y no la mesa, segun ellos, alguien me llamo y yo estube de acuerdo con que dejaran solo las sillas sin la mesa,cosa que es totalmente mentira. como no las recibimos estube llamando para buscar otra fecha de envio rapido y me lo dieron hasta oct 12, acepte con la frustration que no tenia dinning para mi familia. llega oct 12 lo cual volvi a pedir el dia de trabajo libre. llega la mesa y estaba totalmente quebrada, mi frustracion y enojo era tan grande que decidi aceptar las sillas solamente, el cual las cheque y no vi nada quebrado, llega mi esposo en la tarde y le da vuelta boca abajo a las sillas y dos de ellas tenian las patas quebradas y la otra tenia una mancha, de inmediato nos dirigimos a la tienda y pedi hablar con el manager (un señor pelon no muy agradable) le expuse mi problema y le exigi que por favor cancelara toda mi orden porque era tanta mi frustracion y tan mal servicio al clente que no queria seguir lidiando con la tienda. a todo esto me dijo que no podian cancelarla porque yo ya habia aceptado las sillas, entonces me tuve que revelar y mencionarles que los iba a demandar. el manager se atreve a decirme que por cortesia iba a intentar aprobarme la cancelacion pero que no me aseguraba nada... muy enojada regrese para mi casa a esperar la llamada que me harian en 7 dias, nunca me llamaron y pues obvio toco llamar y me dicen que mi caso estaba aprovado y que en oct 25 recogerian las sillas y me darian mi reembolso... volvi a pedir el dia libre por tercera ves y en oct 25 y veo q estan trayendo la mesa de nuevo y no existe ninguna order de recoger las sillas malas que me dejaron, y si se las llevan sin una orden lo mas probable es que me las cobrarán a mi, aun sigo con las sillas en mi garage y mi esposo esta lidiando con esta situacion que no se en q va a parar..... nunca en mi vida vuelvo a comprar en esa tienda con tan mala calidad y con el peor servicio al cliente.
Muy buena atención
Sales people are nice. Store is nice. Everything after you walk out of the store is a nightmare. Bought a living room suite in August of 2020, after f5 different delivery dates and reschedules, it is almost November and still no furniture. Our last scheduled delivery date was today, 10/26/2020. When I called to find out the time window I was informed our delivery was rescheduled for NOVEMBER 9TH. No call, text, or e-mail from the company. First delivery date was 10/04, then 10/19, then 10/26, then 11/04, then back to 10/26, now 11/09. I'll be surprised if I see this furniture before 2021.
We purchased a couch, love seat, recliner, lamp, and bar cart in August 2020. It is now almost November and our scheduled delivery date is November 9th. We were informed at the time of purchase that delivery would delayed: we would not receive our items until October 4th. Since it was the middle of August this seemed like a long time but we were understanding of the whole covid situation. Our first delivery date of 10/04/20 came and went. Then we were scheduled for 10/19/20. Items back ordered and rescheduled for 10/26/20. Items back ordered and rescheduled for 11/04/20. Then items arrived and scheduled for 10/26/20. Called on the 26th to ask for arrival time: scheduled for 11/09/20!! At this point I&'ll be surprised if we have our furniture before the New Year.
Horrible and terrible experience! I waited almost three months for the delivery and my dresser was scratched with the nightstand broken. From the start the sales woman made numerous errors which caused numerous trips back to the store. My delivery date was put off about six times on top of the Fairfield store manager refusing to meet with me to hear or resolve my concerns. Instead I was given a gift card that's not enough to purchase anything in the store. Dysfunctional, not organized, failed to address issues. When you call for anything you experience long wait times to be bounced around to numerous people.In one call you can easily spend 1 and a half hours and speak to four different people with no resolution. Over priced cheap furniture not of good quality. I recommend buying furniture from anywhere else but here. If you take the time to do some research you'll find better quality furniture at a cheaper price somewhere else.
I&'m a couple of months behind on my review, but I have to share it regardless of the time line. I spent almost $9k here- I bought a new living room set, dining room set, buffet and master bedroom set- all at once for my new home. The sales experience all in all wasn&'t bad even though they refused to take the warranty off the price, said I had to get it when I purchase there. I did ask for it to be removed though since it added several hundred dollars to the total. They said firm no. My salesman was new to Ashley and I was in the store for HOURS while he worked on getting all my items ordered. He was really nice though and patient with me when I picked out my items. After I left the store, it was a nightmare!! They delivered my dining room table but no legs, so it stayed on the floor for weeks (see picture) while I was trying to move in. The dresser back was damaged so they took pics and arranged for a tech to come out and fix it. The chest of drawers was delivered without the feet, so that was ordered as well. These delivery guys were nice and helpful and even left me their own blanket for the table to lay on. They wore shoe covers on my new carpet without me asking, so I did appreciate that.The technician came out (alone) and I had to help him lift all the furniture to replace and fix what was damaged. They didn&'t send the right feet for the chest of drawers so that wasn&'t fixed. But they did send 8 dining room legs instead of the necessary 4. So, I have back up in the garage if they ever get scratched. And the back of the dresser couldn&'t be repaired so I opted to keep as is. That one was my fault. I figured you can&'t see the back of it- and if the whole thing falls apart one day- at least I have that expensive warranty that I bought! Fast forward to second delivery- delivery of nightstands. The contracted delivery men walked in the door and his shoes were noticeably dirty. I asked him (nicely) to please put shoe covers on before going up my carpeted stairs with the nightstands. He threw a fit, started yelling at his partner in Spanish and called me a couple of not so nice names. They then proceeded to put my nightstands together on the concrete street outside with no protection under them (see photo). I had them leave them in the front foyer when they were done because I was so angry. There were some scratch marks but I was able to repair them and carry them upstairs myself. So, I communicated all of this to the store via text with pictures through my sales man. They did apologize but didn&'t offer me any kind of refund. They said if I came back in the store they would give me a gift card for a future purchase. Ummmm... no thanks! So, a couple months go by and I get three phone calls in one day about the mirror they needed to fix. There was never anything wrong with the mirror so I have no idea what they were referring to. Also, the chest of drawers legs finally did arrive in the mail. They just weren&'t the right ones for the chest I purchased so it still sits on the ground... Good luck if you shop here!
Price competitive if you don't want any upgrades like choices of fabrics on sofas. What you see is what you get.
My shopping and purchasing experience with LaMonica here at the Fairfield Ashley Furniture store was absolutely fantastic and one of the best I've had!! She was always friendly, attentive, and had that customer first attitude we all used to be so accustomed to... if you need help finding any home furniture needs, make sure to ask for LaMonica first!! She is the seriously the cats meow and the next best thing to sliced bread!! Thank you for all your help!! Give this girl a dang RAISE!!🙌👍
I am extremely disappointment at the professional or lack their of of this company. After moving to California all the way from Georgia to start a new life, I wanted to purchase new furniture; Ashley was the recommended to location. I purchased a mattress, my toddler an entire bedroom set and myself a bedroom set. This purchase was made in early Aug. All my items arrived sporadically. With my bedroom set being the last to deliver; I waited until 29 Sep. Unfortunately, when I was called to confirm delivery I was told that all but ONE piece would be delivered 29 Sep. I had the choice to wait for ALL pieces or receive the pieces that arrived. The last piece (nightstand) was scheduled to arrive at the warehouse 3 Oct (from what I was told). 2 Oct, someone called me from the customer service center to advise me that my nightstand has arrived and wanted to schedule delivery for 13 Oct. I asked if they had an earlier date or location of the warehouse; I would be happy to pick it up (I knew that warehouse was in California). The female stated she would contact the warehouse to check on an earlier date and to see if it was possible for me to pick up my item; she never called me back. Today is 13 Oct and because she never called back I assumed the previous delivery was still standing. No one showed up. I called and called and called and kept getting the run around from previous reps. I was even told that my item is again on back order and is not scheduled until mid Dec. This is unacceptable and certainly NOT what I agreed on during the purchase. I was advised that my all my items would arrive on around 3 Oct. and this is because of a back order. I have spent the entire evening of my time calling the company to figure out whats happening. I was told to call the store (which made no sense at all but OK, I did) but was unable to get anyone on the phone. I am so upset with the way Ashley is handling this situation. This is definitely not good for business. I understand COVID has the shipping industry pretty much in a dead lock but please be transparent with your customers. With that being said, I will be having Ashley come pick up ALL their furniture. I want to give my business and money to a company who has earned it. As I write this review, I have been on hold with Ashley for 30 mins….. AGAIN!!!! SG
If there is an option for no star, that is what they deserve. They only care about their sale but very poor customer service.Poojah, the saleslady talked us out & promised to have the items delivered in 2 weeks- none happened. When we followed through, half of what we ordered were still on backorder. We outright refused the protection plan but she still added it on our charges.Fast forward, when we called customer service, they gladly took our return but were advised to go to the store to have the plan cancelled. When we went to the store, the guy behind the desk was no help- we asked for the manager, he was not able to do anything. He was not even empathetic to comfort us or provide solutions....& even kicked us out because we are on a conference call with customer service whom he said does not know what they are doing. So useless & needs more customer service training.
Decent deal on a 5 piece bedroom set.
I went shopping for new living room furniture. I was in the store for almost an hour and none of the sales associates approached me. As I was leaving a woman possibly a manager, asked if I found everything ok. I surely did, take my business elsewhere. I drove straight to Laz Boy, where CJ greeted me upon entering.
Horrible, horrible customer service! After reading the reviews, I still chose to give them a chance, cuz why tf not? Big mistake! Put in and order about two months ago, was suppose to be delivered this week, I call to check and they changed delivery without notifying me. Another two months??? Ridiculous!! Why false advertise to customers ? If that&'s the case purchases should be paid half upfront half when it&'s delivered. 4 months for an overly priced couch is not worth it ! Stop lying to customers! DO NOT RECOMMEND.
I bought a dining set on early June 2020 and a week when i got my table delivered it was scraped in the corner and it had drag marks i had to schedule a technician and i was told by customer service i would get my table fixed! Instead of giving me a new product in good condition! Is now September 26th and i still don't have my table fixed and dealing with customer service has been stressful and nothing but a pain! Buying new furniture should be exciting it shouldn't be STRESSFUL im so disappointed at this place.
A manager named Gary was helpful and accommodating. The last time my family and I went, Holly and the manger on the floor (I forgot his name but he was a young slim handsome gentleman) also provided great customer service. Will definitely be returning to shop when needed. Thank you!
I would give this company NO STARS, but that&'s not an option.The showroom is lovely, and the staff is helpful, but it&'s all downhill from there!!!I wish I could post about my entire experience with this store; however, Yelp won&'t give me that much space! I ordered two twin beds, two night stands, and a five-drawer chest on June 26, 2020, and I just received the final piece today (September 24, 2020)!! I have probably spoken to their customer service reps, and delivery people approximately 50 times in order to have my furniture delivered. Ashley Customer Service Representatives, and Delivery people do not have a problem lying to a customer to get them off of the phone!Once these people get your money, you are on your own trying to get them to deliver your furniture!! It has been a total nightmare that I would not wish on my worst enemy!!I have filed complaints on the phone, and in person, but they just ignore you! I have even filed a complaint with the Better Business Bureau!! If you value your sanity, please, please, please do not shop at this store!!!
Would have given 5 stars but most of the items that we originally chose ended up being out of stock. It took twice as long to make our purchase for that reason. Other than that the service Bill provided was great.
Davina is the absolute best sales manager!!
Vety nice and helpful people.
I had a really bad experience upon buying furniture. Wouldn’t recommend anyone to go and buy stuff from Ashley store. They try manipulate people with their offers and insurance policies. Went to Fairfield Ashley store to buy sofa set and other accessories for our new home. representative there acted so nice, tried to gave us deals. Took 2 months to deliver furniture. Had a manufacturer defect in both sofa set and coffee table. We went back to store they next after delivery and showed them the pictures. Representative at the desk didn’t took us seriously. Had to a ask for there manager. Manager filed a claim and said that they would fix it once the technician visit to see the furniture. It’s been 15 days no one came. Why would we accept something that’s fixed. When we are paying the full amount for new stuff. Emailed Ashley customer service. Didn’t get any reply either.
I love Ashley this is my favorite furniture store especially the one in Fairfield. The sales associate was great and she didn’t pressure me into buying anything other than what I came in for. Thank you so much Lamonica Knox
I had a really bad experience upon buying furniture. Wouldn&'t recommend anyone to go and buy stuff from Ashley store. They try manipulate people with their offers and insurance policies. Went to Fairfield Ashley store to buy sofa set and other accessories for our new home. representative there acted so nice, tried to gave us deals. Took 2 months to deliver furniture. Had a manufacturer defect in both sofa set and coffee table. We went back to store they next after delivery and showed them the pictures. Representative at the desk didn&'t took us seriously. Had to a ask for there manager. Manager filed a claim and said that they would fix it once the technician visit to see the furniture. It&'s been 15 days no one came. Why would we accept something that&'s fixed. When we are paying the full amount for new stuff. Emailed Ashley customer service. Didn&'t get any reply either.
Nice furniture but horrible, HORRIBLE customer service!!!! Ordered electronic recliner & sofa & one did not have the plug in. Guy dropping off items "called in missing plug in" & said the plug in would be mailed to us. Called customer service to follow up on this & after being on hold almost 15 min., we were told nothing was ever noted about this. We were put back on hold, then somehow disconnected. Had to call back and wait another 15 min before finally speaking to someone. Explained the situation again, only to be put back on hold. Been holding for over 30 min. this time! When we told the customer service rep. that it was hard to hear her, she replied "I don't have time to fix my headset". Wow!
Ashley's at Fairfield was the Bomb ,and you should meet William ,great guy
Sherri was amazing and so patient with us!
Came for the Labor Day sale! We waited only a couple of minutes even though the store was crowded. We were assigned to salesperson Agnes who did a great job!
We t in to look at the furniture found what we wanted. David Bell was great. Made everything seemless.
Prepare yourselves for possibly the worst customer service experience. Furniture was purchased in Jan 2020 and to date they have made 5 trips to my residence to fix their furniture blunders without having fixed it yet. Why?Because their logistics, management and communication are by far the worst I've ever seen in an Ashley. On countless occasions I've tried contacting the store for resolution, but conveniently the call gets re-routed and dropped every time. I have purchased from other stores with flawless execution, delivery and assembly. This store takes your money and forgets about the customer, fails to finish the transaction and compensate you for the hours you took away from work just watch the problems further compound. Some of us don't have the luxury of taking folk's hard earned money, screwing them over, then turning their backs on them. I hope every active and retired vet in that area reads this and avoids the same headache. Thanks Perry, Henry, and Sherry for not coming through for a retired veteran. You all have proved to be a real class act.
I WAS SCAMMED!! Don&'t shop here unless you wanna get scammed! Bought a mattress recently and was charged a delivery fee?? When it clearly says that they offer free delivery&'s! Oh? And wanna hear something stupid! I was also charged a &"recycling fee&" to have my old mattress removed... they refused to take it so I had to get rid of it myself! Went to go get a refund for my recycling fee only to be met with the dumbass manager smoking away outside the front door! And he begins to tell me I was never charged a refund without even looking up my order! And told me it was for my NEW mattress!?!? TF?? It&'s a new mattress!! How is there a recycling fee!?!??? You didn&'t recycle my new one! This place scams young couples because they know they can! DISGUSTING!! I want my money back!!
Divina is awesome
Great assistance was given by William.
Pooja at Ashley was a great help she wasn’t pushy and worked with us very well to help us out.
Horrible delivery service. I’m still waiting on my lamp order from Memorial Day weekend.
The absolute worst experience I have ever had with a retail store. Sales person Divina refused to call me back regarding the status of my order for two weeks and when confronted as to why in front of the manager Perry Thomas, her response was “ Yes I got your messages but I didn’t know what was happening so I didn’t want to make you upset. Things happen you know”. No, how would I know when you can’t be bothered to call me back? The manager acted like this was a waste of his time and walked away. Then I was told no one could help me with the status of my order (which was now 2 months old and delivery status had already been changed approximately 6 times ) and I would have to come back in two hours when the ONLY person who could look this up was coming in. I have been given the total run around for weeks and keep being hung up on by your customer service department. There were two couples in the store at that very moment having the same issues and we all agreed that shopping in this store a mistake we would not make again.
Holly was very helpful. Nice people.
Loveeee the service, delivery was on time and the furniture are beautiful and well crafted 😍
Bill, our salesman, was extremely knowledgeable, helpful, and very patient and friendly. The prices were great as well!
We had the best customer service with Sherrie! She was patient and listened to our needs and helped us find a new dinette set! We can’t wait to use it in our home!
William was very helpful, Professional and Pleasant
I had a great experience @ Ashley...fantastic service and we found a dining room table that we fell in love with...I will definitely be shopping there again.
Gary sold us a loveseat recliner and was kind, smart and very professional . Great customer service
I Called in to check the status of a delivery, and encountered the rudest costumer service rep ever. She was saying rude things like,, that&'s great for you, you work for hard for your money,, when no mention of work or money was ever stated by me, other than we we charged for a product we have yet to receive. Train you employees to be more professional.
So, I normally do not write reviews, but my experience with Ashley has been the worst of my life hands down. I run a multi facility retail company so I know people can exaggerate situations, but sit tight, I promise this is real.My wife and I bought an office set from Ashley. May 5th. It was in warehouse and due to deliver a week later, cool right? Delivery comes 2 hours late and the team dropped off a desk that had been assembled before. no instructions, missing pieces and stripped out screw holes. OK no biggy, lets just get another one delivered. I tried to call Ashley 6 times selecting 2 like they said. Nobody ever answered I texted my sales person because that is what she said to do. Her response to me was call the store. I said I have many times and said I am not answering you any longer, it is my day off. After three days of calling I finally went to the store to see someone and find out how to get a desk ( L shaped ) this is important later. When I walked in and told the man at the front door I have a delivery problem he sent me to the back counter. There I talked to several ( one lady was very nice and tried to help) but to no avail. The nice lady asked the sales manager if he could help and I kid you not he said " that is not my problem it is the sales persons" WOW. So this girl went to the front of the store and guess who was the store manager, the guy that sent me to the back. He is completely oblivious to what is going on in the store. So I finally got someone to tell me I could have another desk in a week. A week comes and I got a call that this desk too was damaged. So I went back into the store and oh yea same run around , (and three other customers really mad), until finally I was told I would be getting a new desk July 30th, 7 weeks later. I asked for the floor model at a discount NO, I asked for another desk, NO. I said ok I will wait. July 27 my wife got a call telling her they were going to deliver 1/2 of my order ( remember this is an L shaped desk you cant do this it will not stand) and I needed to be home for 4 hours to wait.I called them back and finally got through after 54 minutes on hold and told them do not come with 1/2 the order. After 5 more attempts and 53 more minutes on hold. I am now told it will be August 15th RIGHT.... So I called customer service again 44 minutes on hold and told the girl I just wanted to cancel PLEASE!!!. She says because it is an exchange we cant do this. I told her I would bring the broken desk I cant assemble sitting in my closet back anywhere they wanted, she again said no.I asked for someone that could make a decision she sent me to her supervisor. This supervisor had me hold to ask another supervisor and that supervisor said they would definitely get back to me. This was over a week ago I have heard nothing from Ashley. Will I ever hear from them? Will I ever get the desk I ordered? I have been purchasing cars, furniture, home goods for 40 years and this has to be a bad dream. Please be careful. Once they swipe your card your doomed. I called and disputed my card charge and thankfully the bank is working with me.
William was very helpful, informed and quick with our needs and purchase.
Customer service and Salesperson Agnes are wonderful to work with. I had a big problem with delivery and back order and they worked together to resolve my concern. I came in to cancel and they saved the day!
The store manager perry does not even know how to talk to their customers. We ordered our entire house furniture from them and firstly they missed to send some of the items and also gave us some misinformation while selling those stuff. Then they called us to come and reselect the items they forgot to send. We went there and tried to talk to the manager because they charged us for something that we did not want and we clearly stated that at the time of purchase but instead of helping perry was so rude and said that the store did not give any misinformation. But actually they did and they did not even refund us for the extra charge they put on our account. I am so disappointed i have never seen such a bad manager in my life. His tone was so rude and he was very disrespectful. I am never gonna order anything from here from now on. Worst store with such a bad customer service and also with such a bad store manager.
Husband needed new recliner and Ashley was having a wonderful sale. Associate pointed us in the right direction. The second chair my husband tried was perfect. Gina approached us and handled the transaction in a timely manner, still covering everything we needed to know. She explained delivery may be delayed and was willing to show us other options, but we liked the chair so much we ordered two!
I have been calling for the last week. They no longer answer there phones. Is there a Dist.manager who can speak to this store about answering phones. I call as soon as the store opens and every 2 hours after that and still no answer. This is horrible service.
Horrible experience! Yes they have beautiful furniture and beautiful displays ! But no costumer service after purchasing product was not delivered on date promised it was hell to get in touch with anyone I had to go down to the Fairfield store to speak to someone about where my delivery went ! Now my furniture has little white bugs coming in and out of the dresser and guess again no one answer the phone no one ! I’ve only had this furniture for a month and I noticed it right away and no one has been able to call me back after leaving messages. I guess I’m going to have to go down there myself. Also DO NOT buy the 5 year protection plan!! I repeat DO NoT ! It’s basically a 30 day plan because learning the hard way if your item has 2 - 5 accumulated stains it’s no longer under protection!! Such terrible experience.
Received damaged furniture. The damaged furniture was replaced with different damaged furniture. That damaged furniture was AGAIN replaced with damaged furniture. It was a nightmare contacting the store, no return calls. Poor communication, poor customer service, amounts to a horrible furniture buying experience. Please check yelp reviews before visiting this store.
I want to repeat the 100's of reviews on Yelp. Bottom line...shop somewhere else. Furniture looks nice but it ends there. Customer service is non-existent, delivery service is amateur and call backs don't happen. The well trained lady at the regional office, that has been taught to put a bandaid on the problem, put me on hold while she contacted the Fairfield store. She got back on the line and told me that the store would not pick up the phone. She said she would have them contact me within 48 hours. That was a week and a half ago. I went to a local "Mom &Pop" store and got my new bunk bed with zero issues. To top it off, it was the EXACT bunk bed at Ashley.
I honestly dislike putting out bad reviews but I feel this company did not help me and did not care about my purchase. Sales staff was great, The issues with my order came more from the warehouse and the staff behind the service desk. I ordered a sectional in May understanding the pandemic and things taking longer to arrive then normal I pushed my scheduled arrival date out by a month (July instead of June) the day before my delivery date I got a call stating they would not be able to delivery the whole sectional only a piece and the other piece would arrive in a month. I went in store to see if there was anything else we could get that would come sooner with no luck. My sales lady and I had told the guy behind the service desk we would be ok waiting the extra month for the other piece the guy had stated it looks like something changed in the warehouse again and nothing would get delivered until late August, I was confused how that changed with in 30 mins but they guy said he would call the warehouse and see if they can still bring my one piece the following day as scheduled then we would call me ASAP that night. The next day came (Delivery date) nothing came and no calls so I called in and they stated the guy in the store canceled my whole delivery without telling me anything and never called them to change it back and I wouldn't be able to get any pieces and would need to schedule a new delivery date for late August or September. I quickly requested a refund.
Where do I begin? Bought thousands of dollars of furniture, Promises broke, cheap furniture, rude third party delivery service, unable to communicate with anyone at the store or corporate, messages left no one ever calls back, delivery dates pushed out, ugh!.. The sad part of it all is that corporate will never see this poor rating. I'm hoping that people looking to buy furniture don't buy from this business. Oh, COVID is no excuse for cruddy service and horrible product.
Perry, the manager, and Davina, our salesperson, listened to us and helped us find exactly the pieces we we're looking for from their very large selection. We especially liked the selection of couches with lumbar support.
Oh boy, save yourself the headache and avoid this store at ALL costs. Ashley furniture in general is just an absolute nightmare. We have spend thousand of dollars with this company and it's been nothing but a struggle trying to communicate and coordinate delivery dates. We received items that has marks and stains on them, they were able to clean them and make it look new again. We ordered a nursery chair that we knew would be back ordered until the beginning of July ( we ordered beginning of June). We got the text confirmation that the chair would be delivered at a certain date and time. I took off work and the chair never came. We called and finally got someone on the line (at the service dept. not the store) they let us know it was " back ordered and wouldn't be arriving until another week" we will see how this goes. Maybe we get our chair before the baby is born, maybe not. It's a joke. I will NEVER be back. You get what you pay for.
This warehouse is huge with lots of selections! They always have financial options and once in a while offer major discounted sales. We got helped by Divina and she took care of all our needs, from showcasing furniture to ensuring we understood the financial side. We recommend asking for her anytime you visit. We even came during a busy weekend but we had a great experience here as always!
My Saleslady, Hollie was a real pleasure to work with. There was no pressure to purchase anything. She simply listened to my desire and showed me what Ashley’s had to offer. However, the 2 delivery employees that brought my merchandise had on “No Face Masks.” Why would they come into someone’s house after making several deliveries during COVID 19 Upsurge without proper PPE? Ashley’s needs to ensure the same safety measures are upheld in customers’ homes as they do in their stores!
Good prices but furniture takes entirely to long to come , after purchasing furniture it take over 30 days just to be delivered...
The worst customer service ever! You can’t reach anyone by phone, they keep giving me the run around with my delivery. Nothing gets resolved they keep telling me my order is in and then it’s not and keep rescheduling delivery dates. Still waiting. Terrible, Terrible, Terrible Service!!!!
First and foremost the staff all wore mask and took safety precaution. They gave us our space to shop and help us when we were ready. Over all service was awesome
Would have liked to be able to look around without being forced to have an employee having to follow me around
My Las Vegas family member shared with me where he purchased his AMAZING COMFORTABLE mattress. I located a store not far from my home....made appointment and headed out to the store. Once there i waited for Store Rep who was busy wrapping up a sale. That wait was well worth it!🤗 Divina was so warm and friendly as well as knowledgeable about the type of mattress i was looking for. There was NEVER a feeling of "Pressure Sale" at all with her. She showed me styles of my interest and i "sample lay" in many until i found the one i was satisfied with and fit my budget. Which was an Ashley Brand Calif King. Divina was clear in explaining purchase and delivery process. I'm looking forward to arrival of my new mattress. Thanks Divina for making my shopping experience with Ashley Furniture a GREAT one! If you are seeking a place to purchase Home Furniture...i highly recommend Ashley and ask for Divina! 🤗
I totally totally recommend Sherie if you come to this location. Every associate that works here does an amazing job. Sherie made my bf and myself feel very welcomed while making sure all our needs was met! Love her!
I had the best service anyone could ask for from Bill. He was very kind amd so helpful and even did pricematch for me. I would definitely buy more from Bill.
Great service and support!
Great selection. Excellent price. Davina took great care of me to ensure the best pricing and delivery.
We went into the store on May 24 and spent a huge chunk of money on a whole living room set. It wasn&'t until the card was swiped that the sales rep informed us that delivery would be on July 4. Being that Covid had just reopened we understood.We were told that two days before delivery we would receive a text and or phone call. When it never came I called Ashley myself and was told that delivery was scheduled for July 6 now. She told me that two days before someone would contact us. On July fourth we received an email that said if we did not call before 3pm our delivery would be cancelled. We called right away and spoke with Thea and cleared everything up for the 6th.So today July 6 at noon I wondered why we haven&'t heard anything. I call and they inform me our Fourth of July delivery was cancelled. WHAT? I call to speak to someone and they were very confused by why it was cancelled, and we had no date scheduled.They informed me the earliest they could do is the 9th. This is not going to work considering we cleared all our furniture out for the new stuff! Now we are just sitting in an empty room.When my husband called to get some help they tried to say he is the one who cancelled the delivery because we wouldn&'t be home? Then at the store they tried to blame Covid-19.Listen to me everyone. Covid is not an excuse for screwing everything up and not delivering your product. Now we have to wait 72 hours just to get a call back about getting a refund. You can&'t get ahold of anyone, no one answers the phone. The story changes every single time you call.
I purchased two living room sets, 2 mattresses, bunk beds, a bedroom set and this is the response I was given when it took three times to deliver the bedroom furniture due to damage. I called and reported a claim that on the 3rd try delivering the bedroom furniture, the claims department asked me to provide photos of where the dolly they rolled into my bedroom cracked my brand new flooring. They dropped the ball once they got the photos and won&'t respond to any of my calls. The store will not call me back either. It has been almost 3 years.
We bought 4 rooms sets of furnitures, and we were told were quoted a good deal but the sales person missed the ordering the 1 end table which should have been included in the quoted prices of whole living set of couches with 2end tables & cocktail. When we went back to inform the error, they said it was not a mistake and have us purchased the 1 end table at a higher price from the original. In addition, their deliveries have a lot of missing items. We have to do several trips to back to the store., VERY BAD SYSTEM OF CHECK LISTING OF INVENTORIES TGEY DELIVER. 2 LAMPS DISCONTINUED, We learned only when we did a third trip to inquire. NOT A HAPPY CUSTOMER that spent 17k worth of furnitures. Check out Cost Rite Furnitures, cheaper and much nicer selections with better service and delivery.
Divina was really nice to us and answer all my questions. I am satisfied with my bed and mattress.
Dealing with this was excellent . Dealing with the delivery which still hasn't happened is another issue . No a good experience at all . Originally set up for June 17th was postponed on the 15th do to warehouse delivery issue . But still received info still coming on the 17th . Changed to June 21st waited 230 pm to 630 pm no show couldn't track it . No call . Called next day shifted to the 29th of June. Went to online chat since my numerous calls went unanswered they could had to go back to the store again they where very helpful. If not for them I would have dropped my order . Hopefully my chair shows up on the 29th . 28 days after order .
We ordered a sectional and rug. We love both of them. The three stars due to the customer service. The day of deliver for the sectional they notice that the wedge unit was missing legs. Instead of calling and giving us the option to reschedule they showed up and let us know we can accept it and wait for the legs. The driver had me talk to dispatch and they said someone should be calling me. No call. I had to call the store. No answer could only leave message. Had to call sales person cell where he help out. End up accepting the whole section with no ETA on legs. Legs got delivered four days later. After the delivery driver left we noticed that we were missing one of the throw pillows. Called store still can't get through. Texted sale person and let him know. He said he would look into it on Tuesday or I can call the store and press 2 to get customer service. Had to call ten times before someone answered. Three weeks later still no pillow. Went into store to find out about pillow and because the area rug is starting to come apart. For the rug they said that they couldn't do anything because it was direct ship to us by not the store so no warranty. Completely crazy. Manager finally said he could give me half off new one. Still crazy. Finally manager said they can give me display model in exchange for defective one. If you get you furniture with no issues great. If you have issues good luck with calling customer service.
I'm honestly appalled, i've been racially discriminated against, even with a mask, I'm a brown girl, let's start there. I asked to see their July blowout sale, but somehow, they claim it wasn't their sale, even though it explicitly said "ASHLEYS FURNITURE STORE JULY BLOWOUT SALE, GOOD UNTIL JULY 6" mind you, it's late June. For such a massive company, they've continued to disappoint their customers. The unfriendliness of the workers, including the host, and those who consider themselves as "salesmen" truly disgusting, nothing can justify this behavior. I wouldn't consider myself as someone who appears as unprivileged, i'm definitely well-off, and you could tell, they simply discriminated not against my attire, but my skin, and i hate being the kind of person who either complains to the manager, or even claims being mistreated by racially motivated discrimination. I expect better from a place that prides themselves on having satisfied customers, as well as having such a homely store, filled with magical furniture, all that cater to the average, wholesome American family. Do better, love.
If I could give ZERO stars I would. Purchased a bedroom set from Ashley and it was delivered damaged, then redelivered damaged and redelivered damaged again.The issue is really with the customer service. Each time, the staff in the Fairfield store promised the issue would be taken and they would personally call me back. Not once did I receive a call back from them! Long story short, After 4 months, I opened a dispute with my credit card company and I finally received a bedroom set that was not damaged.If you want damaged furniture and poor customer service, the Fairfield Ashley Furniture store is the place to go.
First off this was my first time in Ashley's furniture (I purchased a couch online) my coworker is moving and looking for furniture for her new place, once we got in the gentleman that "greeted" us was cold and not friendly. We checked in and soon as we started looking around, a short woman with glasses black or brown hair immediately started asking, if we needed assistance. We answered her questions and kept looking, she followed us around harassing us, constantly asking questions.(trying to get a sale) it was very annoying!!!!! We looked around the whole store. We weren't looking to purchase right then and there, but just looking to see what they had! I then asked her about the couch I ordered online and asked did they have it in store? She says no only online, showed me a similar material of the couch in store, while doing so she says oh yes those are the CHEAPER ones!! I couldn't believe what she said! Very unprofessional and a harasser at its finest! I will never return to this store again. I see why all I see is 1 stars!
I am not even giving this place a star but I guess I have to, to post this review. Very poor customer service. Although the only one that was helpful was the lady who helped us get our bed. I have also reported them to the BBB. We purchased a bed over a month ago. It was delivered to us and missing two brackets. So they ordered the brackets, however when it arrived two weeks later, it was the wrong brackets. So, my husband went to their store because they never pick up their phones, EVER! They told us that their parts department should be ordering the brackets but come to find out it still hasn't left their warehouse and it is now 6/14/20. We purchased the bed the first week of May. Never did the manager or these reps tried to come up with a better solution like offering to overnight the parts! I worked in customer service before and I made sure my customers were happy! But no, these people do not try to help at all. So frustrated! You guys will be better off buying your bed somewhere else because this happened to my in-laws and brother as well.
Need professional personal for costumers services
To start off , I never leave reviews . I purchased couches and was approved for 24 month refinancing which made it worry free for me knowing it was high interest after the 2 years . It was do able for me . Not only did Ashley furniture mess up my order , it took 3 weeks to receive the messed up order and another 3 weeks to correct the messed up order . After that 12 months passed by and I got a $450 interest charge . I called the synchrony bank that Ashley uses for refinancing, come to find out Ashley furniture never gave me the 24 months . They signed me up for 12 months . I got to say it is some what my fault for not double checking the paper work , but the guy working there went over the paper work for me out loud explaining everything in detail so I had no reason to review it . Never ever will I go back to Ashley furniture.
The Music they play is annoying and not conducive to shopping for furniture. It sounded like dance music and was very distracting. It made me not want to stay long in the store. The music does not need to be Elevator music but it should be light and easy and create a comfortable relaxed atmosphere to shop . Also I found the manager very cold and not at all welcoming. His first question was do you have an appointment. How about trying..." welcome to Ashleys and then do you have an appointment etc.
This Ashley is great!! One that makes this store GREAT is Holly, she is the absolute BEST!! She patiently worked with me through my indecisiveness and was very understanding during the process! She made the process very smooth and only offered opinions when I requested. She wasn't pushy and her customer service was top notch! I virtually furnished my entire home and am happy with the furniture Ashley had to offer. Go see Holly if you're ever at that store and I'm sure you'll feel the same way as I do about her! I had a great experience!
My husband and I were in search of a bed set, we saw one online that we liked, but I went in person to make sure it was what we were looking for. Upon arrival the guy that checked me in (due to Covid) asked what I was there for and when I told him a bed set he said to look around and someone would be with me shortly. About 15 minutes later or so, I was still waiting for someone to help me since I was ready to purchase the bed set I had seen online. Online the bed set + 2 night stands was $1393 yet at the store it was $2600+!! Like what?! They told me they'd give me 30% off, but they were trying to talk me out of them price matching. Also, online there was an extra 10% off that they wouldn't honor. I decided to just buy it online. I'll go back to check out the stuff in person, but I refuse to purchase anything through them. I DO NOT RECOMMEND them at all. *Side note: I placed the order online today (Friday) and should be receiving it on Monday!! Buy online!!
The service is very bad . Don't buy anything on line. That is my recommendation. I got the dining table with missing parts and they left it home and I'm trying to reach them for more than a week with no reply . Very bad service
If I give them a no star I would. JUNK FURNITURE AND TERRIBLE SERVICE after getting your money.
My delievery was scheduled for the 15th, I am unable to reach anyone one for customer services. Once i reached a rep. (Tanish) and others they hang up in my face. I believe this is very unprofessional. I have been calling for 10 business days. Being understnading i have left voicemail in hopes for a call back within 96 hours. No call back, I a have missed work 3 days without pay waiting for my purchase to be delieved. because the date constantly is being changed. I am being very understanding however, i also expect understanding to my circumstance... This is very unfair to customers that, the customer call centers all very RUDE and UNPROFESSIONAL. I asked to speak to a manager, she also hung up in my face by saying she does not have time for this right now! I truely expected more and i paid a lot of money for my purchase. I would encourage you not to purchase online.
Sales rep was awesome, unfortunately the follow up is atrocious. The delivery of my mattress has been a no call no show...twice. I can’t get anyone on the phone. I feel like I’ve been robbed. I just bought a three bedroom house and need everything. I know it won’t be from Ashley. I wish I hadn’t given them my money.
Delivery crew was fast and efficient. No complaints
William was great. Made me feel great about buying.
Pieces of our furniture was delivered broken and some of the art work came straight off of the walls in the store. Once again one piece of art work was damaged and filthy and the service person never told us that some of the art work was coming straight off the stores walls. I fill misled and lied too. I spent close to ten thousand dollars there thinking that I was getting new furniture. I won't shop there ever again nor will I recommend shopping there to my friends. So disappointed . Sincerely Barbara Crouch
On March 11th 20/20 I was unlawfully terminated by Ashley Furniture. They never gave me an update, they never really told me the reason why, they terminated me with a sexual harassment charge unbeknownst to me LOL Ashley's Furniture is the first retail store I've ever worked at ever in my life. I actually liked waking up and going to my job, getting dressed and being able to meet and talk with new people. When I first started I was going through a lot but I let management know ahead of time. I feel like they didn't want to work with me anymore, so instead of taking the time out to really get to know my strengths and weaknesses they booted me out with the quickness. I tried to quit several times but management, and HR included begging me to stay. But when they were done with me they decided to kick me to the curb and put me second like everybody else has done in my life. It really crushed my soul and had me in the downward spiral and made me even more depressed. I'm not perfect and yes I do have things to work on myself for working at Ashley's was helping me do that tremendously. I've had talks with all of my assistant managers, HR, and peers as well about my performance and I never really got any negative feedback. I'm always concerned about how I look, how I make other people feel because those are things that I are normally concerned about 2 when being in a new work environment with you people. My boss Perry Thomas, assistant manager Henry Robinson, and other assistant manager angel I'm not sure of his last name have all made sexual references, made passes, have played around with me in the work environment and I've done the same things back towards them. Henry Robinson to be exact even pulled me to the side one day and told me that he was sexually attracted to me and showed me a place in the warehouse with we could go have sex if I wanted to. I never really pushed those lines with him and I never reported it because I didn't want that to be turned around on me, order for me to get fired. I kept a lot of things to myself, a lot of side conversations. And in the end it all blow up in my face and they ganged up on me and booted me out. I was very upset I still am to this day. HR never called me back they never followed up with me and they never even really told me who said incident was with or whom I sexually assaulted it was just basically over here safe. I don't feel like I was rightfully terminated. I have evidence and also other people to vouch for me and say that the so-called bosses that work at Ashley furnitures located in Cordelia are the best, but in fact they're not. I need help to resolve this issue HR has still not gotten back to me and I'm just really upset. I'm not perfect, nobody is but if I ever did anything to make anybody including my peers including my bosses feel uncomfortable I'm pretty sure they would have told me. How do you sexually harass someone that took you to lunch LOL can you guys please help me? Peace and blessings to you all let me know what I should do
As of now I am very disappointed. We patiently waited a month for our stuff to be delivered. Upon arrival of our three piece sectional, two of of three pieces were damaged. They left us two pieces so it's an "L" not at "U". Okay fine at least we can use it till this situation is fixed. We were told someone would contact us that week. Didn't happen. Not only is the metal exposed where the other piece would attach,but the cushions won't stay put since that side of the couch drops off. It's driving me insane not being able to enjoy sitting on our new couch without the cushions sliding. To make matters worse the handle on my husbands chair is already broken. I'm hoping I will finally get someone to tell me what's going on when I call on Monday to let them know about the chair now.
I purchased an adjustable base queen bed weeks ago and the delivery guys left it nonfunctional. I've been trying to schedule a tech to come out to fix or replace it and am getting nowhere! This has been going on for weeks! I continue to receive promises that someone will call me back and nothing. Staff have even escalated emails to the corporate office and nothing! So frustrating! Well now of course they are closed indefinitely due to CoVID concerns but they were horrible before all this went down. DON'T TRUST ASHLEY HOMESTORE. Horrible experience! Sadly I am looking at the other reviews now and the theme is basically the same. Obviously this company doesn't care because no one from the corporate office responds to any of the reviews. They will be closing down soon. I put my full bet on that.
Holly was fantastic! She is very knowledgeable, patient and kind. Holly gave us pertinent information that enabled us to make the right choices in the purchase of the furniture for our home.
We’ve had our table and chairs for less than 10 months. The bench and one barstool have been broken for 3 months. They continue to say a part needs to be ordered and they’ll call me back and they never do. DO NOT BUY FURNITURE HERE! They don’t stand by their product.
I ordered a sofa and love seat from them and a Sunday delivery date was given. They claimed they called and texted to confirm delivery 3 days prior to Sunday and didn't get a response. I received no phone call or text. They then picked a day through the week and couldn't even give a time of delivery. I will NEVER buy anything from this company again.
Fabulous time at Ashley in Fairfield today! We were warmly greeted by Adrian, who did an excellent job of listening to our needs and finding the perfect pieces for our home. Very knowledgeable and professional. So happy with our purchases and so happy we went to Ashley! Thanks, Adrian!
When the delivery driver showed up he wanted an extra $200 to bring the furniture into my daughters apartment. When we refused he closed the door to the truck and left with her couch, rug and picture.!! When we called the store there was basically nothing they could do and informed us that it was up to the driver if he wanted to come back or not! I paid $120 for delivery and set up!! For him to demand an extra $200 for set up is EXTORTION! Do you think Ashley employees cared? We still don't have our furniture or a refund! Screw this store and their employees
Best furniture, great customer service and they even had a wheelchair for me.
Very helpful and friendly and informative
Horrible service!! They don’t care about the customer nor do they have good customer service. Delivery is a total joke .. twice they brought the wrong items. BTW.. they can’t do returns it had to go through their corporate office and they will contact you in 2 days to go over returning your money for furniture you never received!!! Stay away from this store. Pay a little more money somewhere else for better service, customer care, product and delivery. If I could rate this store and company as a whole.. I would give it negative -5 stars.
Much pleased with Miesha was very helpful and informative great service . Thank you.
Adrian is awesome! Greeted us from the start with a smile and name. Even though it was his 1st day his professionalism, friendlyness and deminor never waived. He helped us find our dream kitchen table never pressured us on a sale . We look forward to returning to purchase more from him again. He's going to be a great addition to any team. Thank you again
The staff was very pleasant and helpful. Very nice quality furniture. Found everything I wanted to furnish an entire room and more. Will definitely come back when shopping for quality products and good service. THIS REVIEW WAS POSTED BEFORE THE DELIVERY OF MY FURNITURE. IT HAS BEEN A COMPLETE NIGHTMARE SINCE THAT DAY!!! I SPENT ALMOST $8,000 IN THE STORE PURCHASING 33 ITEMS. 14 OF THE WERE DAMAGED OR BROKEN!!! UNACCEPTABLE!!! AFTER HOLDING FOR 35 MIN I WAS ABLE TO GET AHOLD OF CUSTOMER SERVICE AND THEY SENT SOMEONE OUT. ALL HE DID WAS TAKE PICS. I HAD ALREADY APWBT 2 HOURS TAKING PICS AND DOCUMENTING THE ITEMS THAT HAD DAMAGE.ACUSTOMER SERVICE WANTS TO REPAIR THE FURNITURE NOT REPLACE IT. THEY SENT ME REPLACEMENT PARTS SAYING THAT IF I CANNOT FIX IT MYSELF THEY WIUcLD SEND A TECHNICIAN TO MY HOUSE.
If I could give a negative 5 I would, should have listen to all the customers that gave them a 1. Start to finish its been a nightmare, product made in Vietnam, as soon as they took the plastic off the sectional the smell was overwhelming and I had to get my inhaler. I tried to refuse the order and the delivery people said I would have to call customer service, I signed the delivery ticket with protest. Even with my health at risk, it took over a week to pickup, now waiting for over three weeks for my credit to be issued. On hold again with customer service for over 40 minutes.Stephanie the manager, called me a liar that the furniture doesn't stink or have chemicals. Laeka,no help Daja finally someone willing to help, Shawn and now Alexis cant help they put you on hold forever! DONT BUY from ASHLEY FURNITURE.
Even though I live 5 minutes from them I will never shop here again. I purchased a dining set from them about 3 weeks ago. When delivered, 3 out of the 6 chairs were wobbly and the table had a small stain. The delivery guy said he would submit a claim for someone to come back and exchange the items. I had to follow up numerous times and finally scheduled for someone to come back. NO ONE SHOWED UP! After getting no call backs I physically show up to speak to the store manager and PERRY THOMAS was awful. He was completely unprofessional and acted indifferent towards the whole thing. Worst customer service ever. I’m going on week 3 of not having my items replaced or have chairs I can actually use. I will most definitely be following up with corporate.
Really disappointed, I came here looking for a bed and a TV stand. But because those arent ever bundled together, they didnt want to give me any kind of deal at all. When I conceded at a price I was unhappy with, the salesman told me my item would be delivered in 2 weeks. Which I was okay with. But 2 weeks later, I called them up and they cancelled my order and put it on back order for 3 months ahead of my purchase date. They didnt call me or even send an email telling me that it was delayed. When I called them they were rude and unhelpful in trying to figure out if they could get it to me any earlier. I spent about 2 grand here on 2 items, and dont have anything to show for it for months!
Divina was so helpful. Great experience all around.
The sales staff were very knowledgeable , helpful, and thorough. They knew exactly what a person with a bad back needed. I'll return to Ashley HomeStore for future needs. Very nice merchandise at very reasonable prices. Great five year service plans are a good value and cheap insurance for your investments. Thank you, Fred
My experience at the Fairfield, CA store was great the customer service was excellent and the manager worked with me to help me get what I wanted!
I liked how Angel was sitting at the front of the store, ready to greet & help me. He made selection, details and the paperwork easy, understandable and fast.
Our sales rep Bianca was awesome addressed our needs and helped get us in and out with a great setup with no fuss. Excellent purchase experience couldn’t be happier.
Sherri Daigle was very helpful. It took me weeks to finalize my decision on a living room set I had my eyes on. She kept me informed of upcoming sales to ensure that I get the best value. She was was always responsive and knowledgeable when I had questions. I never felt pressured or hounded.I felt comfortable with the furniture pieces I chose. I would buy furniture from Ashley’s furniture again.
Wonderfully reasonable prices and AWESOME customer service!!!
Super helpful staff. Great selection and prices!
The sales manager and Josephine make this place worth it!!!
I wish I would have read these reviews before buying here. Purchased two bedroom sets one came in the wrong color and no one calls back to fix this issue. Called manager Terry Thomas, sales person Celeste and the Corp office no one returns phone calls, no one is interested in helping. The 1800 number puts you on a forever hold 45+. I guess they hope you hang up. Huge disappointment with service. Seeking legal action at this point. This is one place that it's worth listening to the reviews and staying away from.
I purchased a sofa and love seat at Ashley. The store has a large selection to choose from. The salesperson was friendly and helpful. The price was reasonable. The best part is that they can deliver in 4 days!
great service good selection .they finance!! two thumbs up
We were immediately greeted as we crossed the threshold of the doors. William was outstanding; he made us feel good about spending money. He was on top of all my needs and totally understood my vision and wants. I loved that he was knowledgeable of all the inventory I was interested in. His customer service was great, he was very informative about the store sales and helped us save over $5,000 all while accommodating our needs also keeping quality in mind. William truly made our shopping experience seamlessly enjoyable.
Ashley salesman rated very good, great attention to detail.
Nice store, great selection, excellent service. Raizzabel really helped us out, showed us great options in our price range, and very friendly and knowledgeable. Very happy with our purchase here and the delivery service.
The customer service and the shipping it’s horrible. I wait 1 months just to get a coffee table they laying to me every time I call. i orders 2 times form them they laying to me both times. I got my sofa it’s bad and they said they gonna come and fix that to me but no one come they broke my door when they delivered the furniture to my house and no one comes back to fix it. I will never order form them again
You want poor customer service, dishonesty and thievery then this is the place to go Seniors beware Should be options for minus stars I talk to my sales person after two days of calls to customer service which was useless. I've asked for the manager to call me I have a text from the sales person that says the manager says won't take back won't exchange, I told him I wanted the district manager to contact me and still nothing on my own I've tried to call a manager and I've tried to get a hold of the district manager and they refused to give me his name other than Gary and last initial so if anybody has that please post it When I was in the store and I sat on the sofa And I said I don't want this Brown he said oh don't worry it's gray let me show you which one for color, he showed me another couch with a gray color and said it will be this color lighter grey it's supposed to be slate gray and everybody who sees it says it's Brown And they refused to take it back because I wasn't home when they deliver 2 hours early I never signed for it someone else did but they're saying because somebody signed for it I'm responsible which I don't believe is legal so off to the district attorneys office to see if it qualifies for Senior Fiduciary Abuse and BBBB to file a complaint Wish I'd read yelp before I made this purchase, this store needs to be shut down
Bad place to buy furniture they play to many games with their pricing gimmicks won't go back in there ever again and hope the people that work there have a clean conscious
DO NOT ORDER ONLINE! Waited more than a month for a sofa delivery and when they showed up this morning it was only half of the sofa. I wasn’t informed about receiving only 1/2 so I refused it and then spent 30 mins on hold only to have a rude customer service rep answer with attitude named Mary. I was transferred back and forth multiple times being placed on hold. Customer care definitely needs some work! I’m extremely disappointed because I’ve heard so many good things about Ashley. Wish I never ordered from here and wasted my time 👎🏼
I purchased furniture from this store on 9/2/19 against my better judgement because I already know what to expect from this incompetent location. Long story short, I cancelled part of my order and 4 months later the amount is still pending on my credit card! I've been calling the store since November, I've called the credit card company I don't know how many times, and I've gone by the store and no one seems to be able to fix the issue so I'll be filing a complaint with BBB and the credit card company!
RE: CaseSO80428380 To whom it may concern : If I could give 0 stars I would.....Customer Service Care is NOT a Top Priority for Ashely Furniture, I will make sure that all my friends and family are aware to stay away. In May 2019 my Fiancé and I purchased some furniture and the experience was good. We decided to go back a few months later to purchase a new mattress and bed set, that's when the nightmare began. They had the wrong ordering numbers on the tag which caused us major delays on receiving our correct stuff. We are now on the 5th delivery. The 1st delivery was a JOKE!! They delivered the wrong foot board and the personnel who delivered was late and didn't arrive at my home until 8 p.m., the delivery guy told us they had a long day and they had one more delivery to do before driving back two hours to the warehouse and they work 12- 14 hours a day, being that they were so tired and drained they put my new bed together WRONG. I knew something was wrong and the middle of my NEW bed was sinking (Very Uncomfortable). We were told that the foot board was interchangeable (that was a lie). The 2nd delivery is when we found out the foot board is not interchangeable and new rails would need to be ordered. My fiancé went into the store, spoke to a manager (Tristan) and EVERYTHING was to be reorder so that we wouldn't have to play the guessing games on what fits and what doesn't. The 3rd delivery, we get a call saying the our delivery is being canceled due to a "new law", then two hours later we get a call saying that the delivery guys will be at our house in 10 mins., they show up and we were missing the Head Board (REALLY). So once again we have to take time out of our day and go back down to the Ashley Fairfield. We go into the store and the Lady (Virginia) behind the desk could care less about the hassle we are going through and says "let's try this again". The 4th delivery we get a call saying they have to move our delivery date 2 days back, once again having we have to change our schedule. I was told that they wouldn't charge us for the delivery fee after the 4th delivery (REALLY, geez thanks...NOT) You would think that as a customer to Ashley they would accommodate us, but it's been the other way around. Today will be our 5th delivery and I'm not confident at all with Ashley's Delivery. We have missed work due to having to be home and wait for delivery after delivery. I have requested to speak to the highest manager that I can talk to, I was told that would be the Regional Manager Gary Donovan. I have requested to speak with him before our delivery date (Tuesday 1/7/2020) an email was sent out on Saturday 1/4/2020. I also sent an additional email 1/6/2020 and left my cell number and asked to please contact me directly, I have not yet heard from this REGIONAL MANAGER. How Disappointing, I knew I should've went to RC Wiley. I would like to file a formal complaint on my disappointing experience for the lack of CARE and TIME loss that Ashley Furniture Fairfield has caused. Please provide me with the contact information of who I need to file my compliant with.
the delivery driver that deliver the furniture very unprofessional did not clean up after himself Fairfield Ashley store the guy who runs it is not nice and not friendly
Our first time purchasing anything from Ashley’s Furniture store. At first we felt rushed and pressured by the first salesman, Angel. He hovered over us til we felt uncomfortable. Due to this we weren’t going to buy anything until he handed us off to another salesman, Gregg. The 5 stars is solely for the service Gregg provided us with. Gregg was a great, friendly salesman who made us feel comfortable and let us roam at our leisure. We finished the deal with him and would come back to him if we were to purchase anything else. As for their furniture, quality is better than ikea but they have nothing in stock at this store. Everything must be shipped at your expense or picked up at a distribution center. Good luck.
Terrible service trying to arrange delivery. They cancel without telling you and then you have to call to try to reschedule some other time a week in the future..and it happened several times. Buy somewhere else. I cancelled my order due to their incompetence and poor communication.
The experience was great, Holly was so nice and helped a lot. Go and as for Holly if you have any questions, she has the answers.
Sherri was very pleasant and helpful, very professional in customer service and sales.
Great experience, salesperson Bill went above and beyond to make sure I was able to get a bed without having to wait a week for it to be delivered! BILL is the man and if he's the type of employee that Ashley consistently hires then I'll be a customer for life!
My first purchase worked out, so we returned for a second time. On 12/21/19 we purchased a bedroom set for our daughter, as a Christmas gift. We were guaranteed a 12/29/19 delivery date, so we planned our vacation around the delivery. We returned home, emptied the bedroom and called Ashley to get an estimated delivery time. I was told the delivery had been changed to 1/4/20, at my request, then due to a missing signature and then because of an unpaid balance. None were true and the story changed with every person I talked to. Obviously, I am frustrated, have a very disappointed child and family, due to this fiasco! The topper is being hung up on by Carla, in the Fairfield location. I asked for her full name, which she said she wasn't at liberty give. Hey Carla, full names are on all sales receipts! While I was talking to the store manager, Carla was in the background contradicting my statements and defending her poor customer service. Pretty unbelievable that the store manager allowed her to listen in on the call or have me on speaker, without my knowledge. Either way, an extremely unprofessional, unbelievable experience. Ashley, this store has horrible YELP reviews for a reason. Pay attention! The end result... DO NOT SHOP AT THE FAIRFIELD ASHLEY LOCATION !!!! Update.... was promised a return call around 5:00 PM, which did not happen!!!
The cuality is ok
Agnes was wonderful. Thank you for helping me find the perfect bedroom set.
Sherri Daigle was wonderful and friendly. She was not only knowledgeable in furniture, but confident that Ashley Furniture Store was giving the best quality and pricing than anywhere else. Her expertise won our business and we purchased several items. Thank you Sherrie for an amazing experience, you're definitely an asset to Ashley Furniture Store!
The customer care and home delivery for military bases is absolutely atrocious. They’ve messed up the order multiple times. Whether it was a cracked fireplace TV set or the drivers not bringing the appropriate paperwork to deliver on base MULTIPLE times! Our stuff was supposed to be delivered on december 4th. It’s now December 19th. The estimated delivery time is also never correct. They’ve been late. Every time. Whether to let me know they couldn’t make it on base Bc of forgotten paperwork or well then not telling me at all that they couldn’t come! On top of that. They’ve never reached out to schedule a re-delivery date. We’ve always had to call them! I will never deal with Ashley’s furniture store ever again. Ever.
They seem busy, but Celeste I think that was her name, had managed to assist me and took my order on the bar chairs. She was very nice. I came back, since 2010, when I last visited this place. The store has so many selections, I love it, it's amazing! Well done!
Angel was the very best today! He was very helpful w all our choices!
Okay, when I first went there to establish a person that I can rely on and we'll give me honest feedback, I actually found a wonderful lady named Thaina if I spelled that correctly. We bought a beautiful front room set at 40%off before Thanksgiving. Now the thing you have to remember is to answer the text for the delivery & Please call the phone #! Very important!! Can't say that enough because we didn't get our delivery until after
This place is a joke. was lied to about 10xs and noone can seem to refund my moneyback or even answer the phone. So not waste your time there furniture is trash and customer service is even more trash. This store needs to be closed by the BBB. HOW THEY ARE STILL IN BUSINESS I HAVE NO CLUE
My Associate was "T.C." at the Fairfield location. Upon walking into the showroom we were greeted, and asked if we needed any assistance. Informed T.C. we had purchased a new home a few days ago. He suggested a few items as we walked around the showroom. After an hour or so we purchased a variety of pieces for our new house. Thank you, T.C. for your time and suggestions .. Happy Customer !!
Got great deals, friendly service. Thanks to Celest.
Agnes Guadiz she is super good customer service is the best for me she answer all the cuestion for me , very good service and very nice thank for have person like her , working for Ashley thanks you
Good furniture store
I will never purchase any Furniture from Ashley store They do not stand behind their products people are there are very incompetent
Shopping Experience from HELL!!!!!!!! (this is really ZERO stars you have to put 1 to post) I am writing to share my horrible shopping experience with Ashley Furniture Store. In January 2019, my husband and I purchased $4,000 worth of furniture from the Ashley Furniture showroom in Fairfield, CA. At that time we were informed that a few items were on back order. We explained that we work multiple jobs and requested that everything be held for delivery all at the same time. Their salesperson assured us our request would not be an issue. In March, 2019, we are notified, via text, that a delivery was scheduled for the very next day. Because a time was not provided, I called to inquire about the scheduled time. The representative was very rude and told me that upon signing the purchase contract we had agreed to be available all day anytime Ashley scheduled an appointment. I then demanded a supervisor, as this was unreasonable, but was told the supervisor was unavailable and would call me back. To date I have not heard from a supervisor. The delivery we received was a sofa and vanity table (which was put together backward by their delivery person.) The next day we returned to the store to discuss the matter with the salesperson, who turned us over to customer service. The customer service representative pretty much ignored us so I requested a manager. We sat there in the store for over 45 minutes waiting for the manager, who refused to come and talk to us. After walking around I could hear the salesperson pleading with the manager to meet with us, but to no avail; I heard him say "get rid of them, I don't want to talk to them". The manager finally came to speak to us, but was very rude and aggressive. We requested a discount for the inconvenience and was told no because our items were sale items. I continued to insist on a discount but was only offered a $100 gift card, redeemable on the next full value purchase. Since March 2019, we've had deliveries twice a month up until July 20, 2019. To date, my vanity and dining room tables are still damaged; and according to the repair person who came out on May 17, 2019, both tables are not repairable and needed replacing. He also indicated that all 4 chairs needed to be cleaned or replaced as they too were soiled. At the final delivery in July 2019, the driver arrived with only 1 dining room chair (instead of 4), which had a large black stain on it. He said he also had a replacement table for me, which was also damaged and discolored. I requested that the driver take pictures of the damaged table and dirty chairs for dispatch and was told not to "worry someone will be in touch". Today date, I have not heard from anyone and my issues have yet to be resolved!! In the end, we fixed the vanity ourselves, our dining room table has yet to be replaced (as it has dried spray paint stains), our chairs are filthy, we have no kitchen table, as it was destroyed and taken away by their driver in July 2019. We are furious!! We had to postpone our 10th wedding anniversary celebration dinner, as we had no dining room table; our children have no kitchen table because it has been over a month since our table was destroyed by their driver. We have yet to receive a credit for the kitchen table. The store as the Manager Perry and the Regional Manager Gary Donovan has been made it crystal clear with the empty promises; that customer satisfaction and resolution is not on their priority list. We had thanksgiving with no Kitchen table, refund or a decent dining table. We regret not going to RC Wiley's!! We are at our wits end with this company. I filed a claim with the Better Business Bureau I have reached out to The Department of Consumer Affairs and 7 on your side as well as seeking legal counsel. Frustrated Regretful Customer - Christy Meredith
We got an apartment and I made an appointment to see one of Ashley's associates. When I arrived at the store I was greeted by a friendly smile on one of the employees. Her name is Agnes. She was very informative and that helped me a lot in deciding on my purchases. She also gave me helpful tips on what to check for, once the furniture were delivered and assembled. She has good taste and has an eye for great design. She's able to change how I picture the layout in each rooms without being too persuasive on her own picks. I'm still thinking about the dining set and dresser that she showed me, and how beautiful they would look with our other stuff. I may come back next week to purchase both, as long as Agnes is able to help me.
(Translated by Google) I have bought 2 times in this place that I thought would be a good purchase because of its prestige, but both times I had problems with the purchase (Original) He comprado 2 veces en este lugar que por su prestigio pense seria buena compra, pero las 2 veces he tenido problemas con la compra
Easy experience, Taylor was exceptional!!
Good customer service
HORRIBLE place to shop. I don't usually post negative comments unless you really piss me off. The old bald guy greeter. What a POS. Waited over an hour to buy a "Hot Buy" with my 83 year old disabled mother. She needed a recliner that helps you out. These sale people just walked by. I finally stopped one, she wrote it up, found out it was a cash sale and said she had to do something and never saw her again. I will never give this store another dime of my money. Furniture is one of the highest marked up items you can purchase and if you don't buy on credit, they really aren't interested in a sale. Never again Ashley Furniture. Let's see if the "Hot Buy" arrives on time. HAHAHAHAHA
The sales lady Taylor was awesome she’s very kind and very professional I’m glad she was the person that helped us
It is sad and very unfortunate that such a large business in Fairfield has some of the worst customer service i&'ve ever come across. I&'ve made purchases from this location a few years ago and figured I&'d give them another shot. Upon walking in, we were greeted in a poor manner. Not a big deal, it&'s a holiday week and the store was a bit on the busy side. As we walked around and found a table that we wanted, we waited around until we were greeted by Agnes. She was nice, quite and walked me through the deals going on. With my experience in the past and looking through recent reviews, the Insurance for furniture is nothing but a scam. I knew I didn&'t want it, but for some reason this really irritates the associates. Again, it&'s a business transaction so there is ALWAYS room for negotiation in my opinion. The so called &"manager&", Perry, came by and was EXTREMELY rude to Agnes. He kept ordering her around as if she was completely inept with the ipad they were using. When she would try to explain he would roll his eyes to me and other associates. I don&'t care who you are but this flat out wrong for a person of authority. To this point I lost all respect for the so called manager. I don&'t know what crawled up inside him, but he then became super irritated with me when I told him that his &"discount&" didn&'t change the price. It doesn&'t matter how many years you may have in a &"leadership&" role, but you treat everyone beneath and above you with respect. Beware to all shoppers, look elsewhere, furniture here is extremely over priced, poor management and completely not worth it. They claim to be giving you a deal but use the already given holiday discounts as if they dropped the price down for you. I really hope upper management becomes aware of individuals like Perry. That type of leadership defaces a reputable company and is a prime example of how NOT to manage individuals.
Sales person Noel is awesome!! It was a pleasure working with him. excellent customer service!
Very nice
Gregg was AMAZING in assisting me find the perfect bed. He was very respectful, funny and thorough. He explained every step in the buying and delivery process; I never felt as if I was confused. Thank you so much Gregg!
Wish I could post a Zero rating. I'm here waiting for a refund. Promised delivery, did not come. . . . . . can overhear another person here with the same proble. Now offering a discount. F No DO NOT CONDUCT BUSINESS HERE!!! JUST A WASTE IF TIME. NOW THEY LOOSE BUSINESS. . .
Avoid Ashley Homestore at all cost. We spend 4k on a living room set and when we needed a repair - it's been 6 months and my couch has yet to be fixed. They first denied my claim, then approved it but ordered the wrong part. They then forgot to order the correct part and it wasn't until I called to check on the piece that they realized this so now they ordered it. 6 MONTHS after my first call. Horrible service, horrible repair system.
Bad attitude from the management the should not be there!!!!!!
Tinea is very sweet and knowledgeable about the furniture. We bought from her and would buy from her again!
expensive and out of the way. Didn't have What I needed
Love them great people helping you find a great product at an affordable price!! My favorite place for furniture!! ❤️
We worked with David at the Ashley furniture store in Cordelia and he was absolutely fantastic. He was so friendly, knowledgeable and welcoming. We got the 2 dressers we wanted and made the process smooth and easy. Highly recommend!
Sales people very helpful but not pushy. If you have questions they help but otherwise they don’t hang on you.
Thank you very much Taylor was very helpful and pleasant, good experience
David Bell has been awesome! The products he suggested were on point and my family loves them! Came back to order another piece based on his expertise. It was a pleasure doing business with him. Thank, David!!
William Ross has done it again for our family. This gentleman goes way above and beyond. Not to mention his product demonstrations are off the chart. He knows his stuff 5 Stars for this guy. If your looking for some Ashley furniture he's your man.
Great selection and prices. Salesperson Sherrie Hall was really great and we would seek her out next time we need furniture. Would definitely shop here again
Cassandra was so helpful, walked with us during the whole transaction and she went above and beyond any customer service experience I’ve ever had. Thank you so much for your help Cassandra and it was your first sale but not your last!
Loved the service
Bill O. at the Fairfield, CA location was the very definition of customer service excellence. The words I would use to describe him and my experience are respectful, satisfied, thorough, detailed, attentive, professional, courteous, negotiable, affordable, perfect, exemplary. If he was everywhere and worked in every industry there would never be anymore consumer complaints. The single best shopping experience I have had.
It took nearly 40 minutes to buy a $59 area rug. I have shopped at Ashley in the past and I have had similar experiences. Not as bad as this one though. We bought our first house in 1971. I had fewer papers to sign back then I did today for an area rug that was a floor sample that I knew I couldn’t return. Awful experience. That’s my last visit to Ashley. Too bad I can’t post negative stars.
Walked around with the intent to purchase and not one person offered any assistance.
Great
Worst experience buying furniture.I will not be doing business with them again I the future.
Had wonderful service at the Fairfield store with TC! He made sure I had the best deal along with the manager! I appreciate both so much! I’ll be back!! Thanks
Excellent furniture store! Love the feel of this store everything is set up beautifully. We went in with a new bed in mind. Our salesman Gregg was absolutely fantastic. We not only bought a new adjustable bed (which is wonderful) but, we also bought a new recliner for my husband. No pressure selling, no following you around the store it was all very laid back. They greet you when you enter the store & allow you to browse & contact a sales person on your time. This was the best furniture shopping experience I've ever had. I will definitely tell friends & family if they need furniture this is the place to go!
The associate Gregg that assisted me was very helpful. He asked a lot of questions to make sure he understood my needs and wants and he was very helpful in answering all of my questions. I was not rushed into making a purchase. He had great patience and offered me many different options to make sure that I was a happy customer when I left the store.
David was great! Wasn’t pushy like a lot of salesman and gave great input! I will refer people!
I wish I never came into this store and wasted my time and money!!! Not only are you put on hold forever customer service reps are so disrespectful and rude BBB needs to step in this is ridiculous
Great prices, great quality couches and bed
UPDATE 11/6/19This is the quality furniture that Ashley sells its customers. This is what it looks like 3 months later! DO NOT BUY ANYTHING FROM ASHLEY FURNITURE IN FAIRFIELD!!! This is what they consider a box spring. Went down on Friday and set up an apt for Monday for tech to come out and fix it. Talked to the manager Perry on Saturday confirming they would be out Monday or Tuesday. Called customer service on Monday only to find out that the person in the store and Perry lied to me and no appointment was set. Customer service set the appointment for Wednesday. The technician was very nice and repaired the broken box springs. Also if they would have had to replace it they said that they would not take the old ones with them. STAY AWAY FROM ASHLEY FURNITURE IN FAIRFIELD
We have been long time customers of Ashley home store in Fairfield. From couches, bed sets, tables whatever we needed we went there. However that change this year. The last 2 times we went we've had trouble with deliveries, and the very time the representative that helped us had no knowledge of anything. We bought a table and it said "next day delivery" on the sale price on the table. Nope no next day delivery available and she couldnt say why. We we're debating between 2 tables but liked the table we purchase just a little bit more so we set up delivery for 2 weeks later, that was as soon as they had. Delivery day gets here and wouldn't you know they were back ordered on 2 chairs, how would the representative that sold us the table not know the chairs were back ordered when she placed the order. Also we were never notified of that within the weeks that we waited for the table. My husband calls and the woman on the phone tells him the chairs are on the truck the delivery guy is telling my husband no the chairs are not on the truck because they are back ordered. My husband tries to pass the delivery driver the phone to speak with the woman and he refused saying "he doesnt work for Ashley's and is just delivering what's on the truck" So after about 5 minutes of my husband going back-and-forth with the two individuals the woman finally says they are on back ordered and she apologized. The delivery man nor the woman on the phone had any knowledge of when the chairs were going to be back in stock and when we would get them, again we had company over that night and we were down 2 chairs which was pretty embarrassing. I Tell my husband it's unacceptable that we paid for something yet we have no idea when we would get them, so we call them the next business day, no apologies when we called Ashley's, no trying to make it right somehow, nothing. Just an "oh yes that sucks but your chairs will be there next Friday. With American furniture galleries and other furniture companies that offer equal quality and better pricing coming back around you would think Ashelys would try and keep their loyal customers and it seemed like they couldn't care less.
Lots of choices. Great prices. Easy to do business with them. Our sales person, JoJo,was a delight!
TAYLOR C. IS AN AMAZING SALES REP, after days and hours of looking for a couch, she helped me find the perfect fit for me. She has so much patience and I am truly grateful for help me find the perfect piece for my home. Not only did I a buy a couch, but I will be back next week to buy a whole new bed set for my new home. I am extremely happy and she has an amazing personality.
We were greeted by Gregg as we walked into the Fairfield, CA the store. He didn’t rush us or try to oversell us. He was extremely knowledgeable about all aspects of the potential products we considered. We ended up deciding on a chair and somehow he arranged delivery in 4 days. Great store, great salesperson. We will return as long as Gregg is our Ashley Rep.
Do not believe them if they say you can cancel an order even if it is less then 24 hours, if they take your money you will never get it back even if they say you will! We placed an order in July and needed it quickly. We were told we had to buy it and the next day they could determine the delivery date, $700 on my Ashley credit and $150 debit card. If the delivery date was too far out, they would cancel the order and we would get our money back. WRONG!! They called the next day with a delivery day too far out, we said cancel the order and they said no problem. They forgot to mention we would never get our money back and would also never get the furniture. It is now November never have received a credit after bi-weekly calls and promises. The charge is still pending on my Ashley card and I have not been given our cash back. I guess the next step is having to go legal methods and charge them for whatever that costs!
Do not believe them if they say you can cancel an order even if it is less then 24 hours, if they take your money you will never get it back even if they say you will! We placed an order in July and needed it quickly. We were told we had to buy it and the next day they could determine the delivery date, $700 on my Ashley credit and $150 debit card. If the delivery date was too far out, they would cancel the order and we would get our money back. WRONG!! They called the next day with a delivery day too far out, we said cancel the order and they said no problem. They forgot to mention we would never get our money back and would also never get the furniture. It is now November never have received a credit after bi-weekly calls and promises. The charge is still pending on my Ashley card and I have not been given our cash back. I guess the next step is having to go legal methods and charge them for whatever that costs!
Just bought living room furniture from Ashley online store on receiving furniture found holes in one of the sofa pillow when notify Ashley customer service regarding damage furniture on delivery Ashley said they would send new sofa pillow only to find out that the pillow that they was to delivery turn out to be the cover for pillow addition pillow cover was the wrong color it didn’t match rest of pillow when notify Ashley I was told that the cover was wrong the right color and they would send technician out to install the pillow I told Ashley this new furniture there should be any damage they refuse to listen to my complaint If I had know I would have purchase from else where poor customer service. I pay 2,0000 dollars cash for this furniture.
QUIT CHARGING FOR DELIVERY!!!!! $75.00 I LIVE DOWN THE STREET!!!!! TIME TO SHOP SOMEWHERE ELSE
Hopefully I can change my thoughts of this store later. I have never been here. My wife and I decided to get a new bed frame and TV stand for our move next week. We found some ncie piedes and they had a good sale going on. The sale was very weird tho. You can use cash or your own credit card and receive 50% off.. Your other option was to open up a credit card with them and receive 30% off. I thought this was weird. Typically you would want someone to open a credit card with you so they spend more money with you in future. It's whatever tho. It's their deal and its not why I gave a 1 star. Literally went in there at 2pm and didn't leave until 4pm..the lady helping us followed us in a circle around the whole store.. When we turned around she would act like she was doing something. When we decided what we wanted it took 1.5 hours to checkout. She automatically assumed we wanted the extended warranty of $299 and shipping of $250. These prices were outrageous.. I went on the website and it offered free shipping. So we did get her to waive shipping on TV stand. During the transaction she walked away from us 3 times for longer than 5 minutes each time without saying anything. Finally my wife went and said something to another sales person. A few minutes later the manager came to help her. She even tried to walk away from him to where he had to tell her to stay here. This is a long story but I cannot believe buying furniture is harder then handling something at the DMV.. When we got home we both somewhat regretted buying what we bought and wish we just bought the bed we saw at crate and barrel. We have great experiences with them and they always give us free shipping out of there walnut creek store. The manager was a funny guy and did make it better and we do like the stuff we bought.. It's on backorder and should be delivered in a month and a half. Next time we go if any of this happens again we are getting our of there asap.
Absolutely amazing! Taylor was amazing after looking and changing our minds a thousand times! Taylor had a smile on her face the whole time, we felt comfortable the whole time. Everyone else was amazing as well very nice and respectful. Best place if your looking for furniture!
Teresa was very knowledgeable and efficient. I felt she understood my needs and guided me to the purchase that was right for me. It was a pleasure to work w her
Went back to store in person. Took hours to get things straightened out, but in the end the damaged bench was replaced, the correct lamps were sent to me, I got the rugs I ordered and I was a happy camper. Gretchen, my customer service rep was awesome! She took care of all my concerns and followed up to make sure I got everything. Because of Gretchen alone, I added another star. Manager of store I believe is Terry: when customers tell you of the damage done to their property from YOUR MOVERS, and are unhappy with their service, pretend like you give a damn and attempt to rectify the situation. Don't sit there and roll your eyes as if the customer is wasting YOUR time, not vice versa!!! If it wasn't for Gretchen, I would be reporting your company to the Better Business Bureau! Take some notes from your staff.
Kenneth was awesome! He was extremely knowledgeable. I was able to get exactly what I went in there for. Thank you Kenneth.
I bought a king bed I had been looking at for a year I finally decided to purchase from ashley and when it arrived it was scratched I was told a tech would be by to repair however they canceled. I made another appointment and noticed it had been patched up already. If I wanted scuffed furniture I would have taken the floor model. I decided to cut my losses and shop elsewhere in the future...
Found what we wanted at a very good price. Interaction with the staff was excellent. Would highly recommend Ashley HomeStore.
I found the perfect dining room and chairs but it also came with a rug and 4 piece dinner ware! what a deal! Then I chose a living room set. I walked out of the store very happy. Vera was very knowledgeable and helpful. great customer service. yes I will definitely recommend Ashley HomeStore.
Overall great experience. Easy to work with.
The staff was very friendly and helpful and worked out all the details of the transaction.
Delivery not scheduled by the salesperson at the store according to your tracking staff when I called to check on the delivery. It was 1 pm when I called after staying home unnecessarily. The delivery was rescheduled and delayed 3 days for an Ashley error. Tables delivered with several imperfections on table edges . We could not return the one table without returning all 3 in the set. They were cheap and Managers specials for a reason. We decided to just just keep them as is. Not happy and likely will not shop there anymore.
Got a great deal on a leather couch. Mark the salesman was great. I would highly recommend the Concord store.
Sherrie is the best!!
Theresa was amazing!!!! We absolutely loved her. We felt like family, Theresa didn’t pressure us at all. The furniture here sells itself. We truly love Ashley furniture. Thank you so Much for hiring such wonderful sales people to help make the customers smile.
My entire experience with this company was terrible from the start. The sales rep that sold us our items wasn't at all helpful, and when I needed to return one of the items ( all items had to be shipped because they didn't have anything on hand) in the store another customer service rep told me they didn't have a return policy and the item was mine and I couldn't return it. I have never heard of anything so ridiculous what a terrible business Moto, never shopping there again.
Great experience at Ashley HomeStore, everyone was very helpful without feeling pressured. We will be back in the future!
The sales associates were very helpful patient and I feel that they gave me the best deal they could find for what I was looking for I really appreciate the service that I received.
Watch out for their deceptive sales practices. They tell you they are having a half price sale, when all they're doing is fraudulently inflating the prices so the "sale" price, is actually just the manufacturer's suggested retail price. That is their scam. They also have the worst customer service in the industry, by far!! Also DO NOT buy their fake leather furniture, the "leather" starts pealing and flaking off within a year.
Wife and I just purchased 2 recliners from the Fairfield store. Was in the store earlier today and was helped by Bill O'Neal. We were just looking, but commented to each other how pleasant Bill was and felt that we were treated very well! After visiting several other stores, returned to Ashley to make our purchase from Bill. Even though we found some other chairs cheaper, the way Bill treated us was worth the extra money! Was in the same store a year or so earlier and was not treated as well. Ended up making a sizable purchase from 3 Brothers Furniture in Vallejo. Had we been waited on then by Bill, the outcome may have been quite different. if we need more furniture, Bill O'Neal will be the first one we talk to!
Nice people to work with. Absolutely no high pressure and very helpful.
Bill O. Hooked me up! I went in just to compare prices, and left with two bedroom sets at amazing deals. I’m definitely going back for the rest of my furniture!
Bill O was well informed and helpful. He made himself available but also left my husband and I space to discuss our options. Friendly place.
We were greeted and given some current specifics about sales etc. our salesman(Richard) was ready available to answer any questions but never pressured us or made us feel smothered as some can ! We will be going back to visit Richard for any future furniture purchases we make! We live minutes away from an Ashley location but found it worthwhile to drive the 30 minutes to the Concord location ! Thank you Ashley and Richard!
Very unprofessional customer service is nonexistent never will go back or refer anyone to this place!
Very happy with your service. Had a wonderful experience thanks.
Thanks to the sales rep David for helping find our hybrid sectional couch. It changed the look of our family room. It made it in our opinion look better. My 13 year old son who has autism damaged our love seat recliner which I really liked. We had it for 5 years. My wife and I decided to purchase some new couches. Glad we stopped by on Labor Day Weekend. No sales pressure when we walked in. It was almost closing time and when we were ready , David helped us out. Showed us a variety of sectionals until we chose the one we liked. Thanks for your patience David! Will definitely be doing business in the future with David.
Very helpful sales person.Helped with our price range. Very knowledgeable, courteous and respectful.
Terrible customer service! Service rep was bitchy on the phone. Wouldn't put sales manager on the phone. Told me to call corporate office if I had an issue. Called the corporate number 3 times. On hold every time for over 20 minutes. Still can't get through. My furniture was delivered damaged and I can't even schedule a technician to make repairs. Do your research and buy the same furniture elsewhere. This place sucks!
Horrible horrible service. Can never get a hold of anyone by phone. My order was canceled twice while I was waiting at home for it. First time around truck broke down but couldn't get a new truck out. Second time took off work was waiting for new furniture check the app said I was 6 on the stop checked it again 30 mins later they were on 9th stop. So I was skipped and no one called me I had to call them. Oh not all your pieces were on the truck they aren't coming today! Went into the store and said I wanted all my money back. Never again will I ever order through them.
Divina was great ! Very helpful and professional!! I love my new sofa!!
Kenny, our sales person, was very informative about the furniture we were thinking about buying and has a great personality. He’s excellent at sales, always ready to help but too aggressive.
Great shopping today at Ashley Furniture in Fairfield. Thank you, Miss Divina, for your help!
Good deals, matched what was on the website. Only issue I ran into was the credit card I already had through the company they use doesn’t work with this store so I had to finance through them. Other than that great experience!
We bought two couches that were advertised at a much lower price online. They had to price match which they didn't like. We were pestered the whole time to make a decision because the girl stalking us was leaving soon and she wanted the commission. Then when the price was over what it should be we were told about the "mandatory protection plan" as well as an extra delivery fee which was higher than they said before (gotta make up the money they lost by price matching). We asked what the plan covered and were specifically told it would cover pet damages because that's what we were worried about. Welp, it doesn't cover the damage and our only option is to pay for a replacement cushion. They just lie and add fees for nothing. Go somewhere else. They have really cheap furniture for really expensive prices anyway.
no pressure sales folks, great selection of furniture.
Very friendly and helpful
Went into Ashely’s today not expecting to buy anything. Turned out that they were having a sale going on. Phil came and greeted us and explained all the promotions going on. We came across a bed set and a sofa set. Phil broke down everything for us. Everything from what was included and the price break down of everything. My mother had a ton of questions for Phil and he answered them all. The best part was that he was very patient with us. Never once did we felt rushed or uncomfortable. This was a great clean store and the staff there were awesome. I highly recommend this place and ask for Phil!
Made a purchase in the Fairfield Ashley Furniture store and was attended by Gregg excellent service.
Lots of choices in the different types of furniture.
They always very nice,and went you are ready they came and help you,they don’t chase you 😀
Horrible, the worst experience I've ever had with a retailer!!! Do NOT step foot inside any Ashley store! The worst customer service. Will not return damaged furniture that was caused by them. They have a NO RETURN policy, even if the item is damaged. They make you take an exchange. After you see the quality, you'll want to return your items too, but you'll be out probably thousands and they don't give a damn!!! I'd give them negative starts if I could. I am taking them to small claims and will add to my post with the outcome. More comments I've been trying to resolve these problems with Ashley so I don't have to take them to Small Claims, but after months of working with my bank and Ashley, I just can't get anywhere!!! Ashley's customer service is the worst I've ever had. Do not even think about stepping foot into this chain of stores.
I regret buying anything here. They have nothing in store and you have to wait which is ok. However it will never come on the day of arrival and when it finally does come it's either missing pieces of entire items. The Fairfield store is always experiencing "high call volume" AKA everyone can't figure out where their stuff is. Our sales lady Virginia was great selling us stuff but when I ask where it's at she reacts as if I'm an inconvenience to her. This store and company is a joke and they deserve their poor rating.
SAVE YOUR MONEY Sherrie, Gretchen, and Jose are the only great thing about this store. They are professional, helpful, and compassionate. Far more than I can say about the management at the Fairfield Ashley. Besides the few people listed above, we have had the WORST experience at this store. The manager (I use that term only because it’s on his name tag, and NOT because he acts the part) Perry is one of the most pompous, dismissive, unreliable people I have ever had the displeasure of dealing with. We had multiple issues with the 3 deliveries we purchased through them. We were promised correspondence with Gary (the district manager). After many back and forth phone calls with the store, and Perry refusing to come to the phone, we were never able to get ahold of either men. The issues we had with the store are far to long to type out here, and I am far too frustrated to do so. But please, if you value your money, your time, and your self worth, DONT VISIT THIS STORE.
SAVE YOUR MONEY. Sherrie, Gretchen, and Jose are the only great thing about this store. They are professional, helpful, and compassionate. Far more than I can say about the management at the Fairfield Ashley. Besides the few people listed above, we have had the WORST experience at this store. The manager (I use that term only because it’s on his name tag, and NOT because he acts the part) Perry is one of the most pompous, dismissive, unreliable people I have ever had the displeasure of dealing with. We had multiple issues with the 3 deliveries we purchased through them. We were promised correspondence with Gary (the district manager). After many back and forth phone calls with the store, and Perry refusing to come to the phone, we were never able to get ahold of either men. The issues we had with the store are far to long to type out here, and I am far too frustrated to do so. But please, if you value your money, your time, and your self worth, DONT VISIT THIS STORE.
Friendly customer service and great prices
Great experience.
Our sales rep was helpful, patient, and honest. Gave us all the options and best deal possible. Thanks to T.C.
Was big
Clean and organized store. Customer service was great and thorough.
Picked out my daughters bed set not only did they overcharge me because everything was cheaper online. I went back in for a price match and they had a attitude. Finally I got my bed set and it's the wrong frame! And they fought me and told me that's what I ordered and they don't know what to tell me. Great now I'm screwed out of $2,000. 00
I can't believe the customer service for this store. First they spelled my last name wrong but didn't have any problem charging my card, then when it's time to deliver my furniture they had to outsource a delivery company to deliver my power loveseat. After waiting 8 hours the power loveseat was damaged & the driver said "he doesn't work for Ashley. In other words he's not responsible to whatever he has in the truck. When I called the store. Customer service said they don't have a date on when they could find a repalcement for my "paid" loveseat so i don' t have to call them to follow-up. That they will call me . Great response!! I should have checked YELP first before we bought my furniture. What a big mistake. . . POOR DELIVERY SERVICE, POOR CUSTOMER SERVICE
Taylor went above and beyond to help me and my wife pick out our new bedroom, it arrived last week and we're in love.
They didn't have what we were looking for and the wood furniture that they do have is dark. Not what we were after nor wanted!
Agnes was the best sales person she was knowledgeable and very friendly. She went out of her way to show us everything. We love Agnes
Jodi was such an experienced sales person, she knew how to earn our business. Old fashioned customer service is what did it for us. Will be back to buy all our furniture from her.
I love the furniture but hate how the employee structure and customer service works..I purchase a large sectional sofa for $3500.00 with end recliner and chais lounge...warehouse delivery brings wrong side facing recliner 3 times which all 3 times Delivery was on weekday so I had to take off work on the fourth time the correct piece came( that's 4 days of work missed) because weekends were booked but my payment was correct first time 2.) I ordered a kitchen table and paid in full on line even paid the $80.00 for white glove in home setup..Delivery was confirmed for Friday August 9 ..item did not show up,I called and was rescheduled for August 10th confirmed email,text and phone calls..no show so I called the number on tracking text and was told I had no scheduled delivery as my item was back order, so I call and was guaranteed Sunday delivery same thing confirming..no show and finally I get a call saying my product was damaged in Lane and still no tabel....service sucks..
One of the WORST experiences ever. We decided to buy a complete new bed frame and mattress to just get over with our old one. We go to Ashley's website and find out that they are having a "Black Friday in July" sale. We find the right Mattress as well as bed frame and we bought them, both items should've shipped in a few days. After a week passes we realized that now the order says that it going to be shipped in two different parts. The mattress was still going to be shipped in a couple of days but the bed frame now had an updated shipment date of October 10th. So we called to see what was going on and we talked to a Whitney Gearing. She too did not understand why that was being pushed back by 3 months. So she said that she'll ask and see why this was happening. Within the day she got back to me through email with the whole trend on what was happening. Apparently the bed frame was back ordered and would not be available til October 9th and Ashely did not remove it from there site. So in the email Whitney asked if we would like to wait for the bed frame and receive the mattress, or if we'd just like to cancel the full order. I replied back with saying that we would be fine with receiving the mattress now as long as she could promise shipping out the bed frame in October 9th as she stated. Everything was confirmed and set. We received the matter a few days later and decided to use it now then when the bed frame would arrive we would just switch the frames. A week after we received the mattress I received an email from a Madonna Klopote. She let me know that the second part of the order (the bed frame which we had established would be shipped out once back in stock) is canceled due to backorder. I email to her the email trend and AGREEMENT that was established from Whitney and proceeded to call her. After pulling up my order info and email she claims that first and foremost she doesn't see the email where Whitney and I agreed for us to keep the mattress but only if we had our bed frame shipped out October 9th. That's a lie because I sent it to her 3 times!She said that the order has to be canceled because they actually don't know if they ever will receive this bed frame ever again. So then why would they tell me it would be there October 9th. She said the only thing she could do at this point is to give us a 10% off a different frame that is on there website that has a similar price from the one we purchased. I told her that that isn't fair because of the fact that when we got the order the frame was on sale; nearly a 50% discount due to their "Black Friday in July" sale, now their sales are over and mostly all of the bed frames are back to normal pricing. So what I was telling her is that we should be able to choose from a $1000 price range bed frame since that is the kind we bought from. Not from a $500 price range bed frame at regular price. She said that unfortunately they do not keep itemized receipt of there orders that would show discounts or how much was saved. To make things worse apparently they had also pulled the bed frame from there website so they have no way on seeing the original pricing for it. WHAT?! ARE YOU KIDDING ME. How does a customer based retail company not keep tracks of what is being on sale and original pricing? This is baffling to me. Coming from retail based work, we have to keep records of these things and we are definitely able to go back and see a recent item that has gone away. I get it if it was a year or 6months maybe but only 2 WEEKS? She is either lying or they have no sense of customer service. She told me to check back up on it in October to see if it comes back in stock and that they would give me the same price as we were getting it for now. I asked her if someone there could just put me on some sort of list or high priority to email me notifying that it is back in stock now. She said no, I have to go look through out October and November. So you want me to take time and effort out of my life to continuously check up on something that Ashley might never get back!?TIME IS MONEY and Modanna is telling me to waist alot of my time and money for a mistake that they have made. I told her this is not an option and that since we are not receiving the frame as we had set for that they can have back there mattress and we would take our business elsewhere for a complete set. She said that under some California law that isn't possible since the mattress has been opened. I have email proof that I told Whitney we need them both and if we can not get one item then we would cancel the complete order. Madonna said that this is not a form of agreement and that they don't honor this. Once again, BAFFLING. How is a customer service retail company LIE to there customers. I know why, because all these people are LIERS!!! This whole company is a SCAM!!! We end up finding an exact frame on Amazon and it will be here in 3 days. No wonder Amazon is taking over with all around items on sale.
WHATEVER YOU DO, DO NOT BUY FROM ASHLEY'S This is by for the worst shopping experience I have ever had. My husband and I went into the Fairfield Ashley's with an idea of what we wanted and the staff were helpful in the store. We called the corporate Ashley's to see if they would price match and they explained that they do. When we were in the store, they explained that they didn't. My husband then explained that we would order else where. They wanted to keep our business and told us that they would price match but, that they had better reviews for their warranty then the online warehouse we were going to order from. My husband did his research and showed them that Ashley's actually had very poor reviews. We ended up ordering from Ashley's, BAD DECISION!!! We were told in the store that we would get a 4 hour window of time on the following Monday with the date they were supposed to deliver. My husband was told in the store that they would deliver on Wednesday. On Monday my husband received 3 separate text messages with a 4 hour window. I took a 1/2 day off and THEY NEVER SHOWED UP! When we called they set us up for another delivery date and window of time. I had to take another day off and I didn't believe the time they had given us, so I called and the delivery team was actually at my house an hour earlier than the time we were told. Luckily I was on my way home when I was speaking to the delivery team. After all of that, when they opened it, it had a hole in it. I actually had to go to the store and request that it be delivered to the store because at this point I can't trust in anything they say! I asked if they could give me an update to know when it will be in the store and they explained they would call me back and it's been 3 days and no response. DO NOT BUY FROM THEM, lies.
Taylor was helpful and very patient with me. Very satisfied with her customer service!!!
Regret shopping here. Came in just to browse around the time of the Fourth of July sale. Ended up buying a dining room and living room set plus accessories, rugs etc for little less than $6k. At this point I was satisfied with my experience at Ashley so far- my sales lady Teresa was very professional and helpful. Not overbearing or pushy at all. I felt I got a good deal on the furniture: a 24 piece dining room set including rug, dish sets, and a 14 piece living room set for. I opted to get insurance, and happy that I did so. From here it was all downhill. I was extremely disappointed at the level of carelessness from the delivery people. One in particular. Dining room bench required assembly and instead of unzipping the lining to attach the legs of the bench to backing, the guy CUT THE LINING INSTEAD, so that it was hanging and now looks hella ghetto. The wrong color rug was delivered. The other rug I ordered plus the throw blanket did not arrive at all. They threw the 2 lamp boxes away containing parts required to attach lamp base to the shade. Last but not least, my tv which was in the room at the time of delivery was damaged. I was not home at time of delivery, all I know is my tv was working properly before they delivered my furniture and it was cracked afterwards, Ashley will not be replacing any of this. I contacted my sales lady to tell her of these issues. She responded by text to let me know the regional manager didn't respond to her about the damage to my property so I had to contact him directly. Still in the process of getting resolution. Teresa texted me to come in and choose a different pattern of rug. No apologies, no explanations about the shitty delivery. Once these people have your money, don't expect any kind of customer service. You are on your own. Once my dining room bench is replaced I will adjust this review to two stars. Never again!
Ordered furniture - this is how it came off the truck. Told the driver we can't accept this. Called Ashley store for refund. They say someone from their "refund center" has to call me back. Wait, you can charge my card at the store but can't issue a refund? Even better the store tells me it will be a refund less $99.99 delivery charge? Huh? You didn't even deliver me what I wanted and you still want to charge me a delivery fee? Guess what, we needed to furnish a whole house. This will be the first and last time we shop at Ashley. Live and learn. Update - got a refund for the couches after calling corporate. Local store still refuses to refund delivery charge. Next stop is BBB, state attorney consumer complaint dept and credit card company. Final update - the regional mgr (I assume he's from their corporate HQ) approved the refund of the delivery fees. It shouldn't be this difficult to get a full refund. I hope the regional mgr can clean up the customer service at this store.
In store experience was great. Divina was a pleasure to work with. Delivery is where it all went wrong. We have waited two weeks for delivery today only for the drivers to refuse to take our new couch upstairs. We made it very clear when purchasing that this was going to be placed in our upstairs loft. We were assured it would not be a problem. The delivery driver Jose and his coworker suggested I get power tools, take the legs off and then have a family member carry it upstairs. Mind you I am 3 months pregnant and my husband is away for work. I paid for delivery and assembly yet they just left it in my entry way still in all the wrapping. Very disappointed with this service and plan to follow up with corporate! If they can not resolve soon, I will return the couch. Definitely not the experience I expected!
We had a very pleasant experience purchasing our beautiful new farm table with the lovely JoJo at Ashley! We will be back to purchase some theater chairs next! Thank you, JoJo!
In store experience was great. Divina was a pleasure to work with. Delivery is where it all went wrong. We have waited two weeks for delivery today only for the drivers to refuse to take our new couch upstairs. We made it very clear when purchasing that this was going to be placed in our upstairs loft. We were assured it would not be a problem. The delivery driver Jose and his coworker suggested I get power tools, take the legs off and then have a family member carry it upstairs. Mind you I am 3 months pregnant and my husband is away for work. I paid for delivery and assembly yet they just left it in my entry way still in all the wrapping. Very disappointed with this service and plan to follow up with corporate! If they can not resolve soon, I will return the couch. Definitely not the experience I expected!
Kind staff and no pressure. We didn't feel like we were being pressured into buying something we did not want. We did go just to look however, we found just what we desired and IT WAS ON SALE!!!! BIG thank you to Teresa!
Bought a bedroom set on June 23rd and was told we would be called the next day with a delivery date since the computers weren’t working even though they had just worked to pay for the bedroom set. No one called so we called before they closed. They gave us an original delivery date of July 21st. They then called us back at a later date telling us it was now going to be delivered August 4th. We had to go down and talk to people at the store and call just to find out what was going on with our order after the repeatedly told us they would call us back. We got a text saying it would be delivered July 26th between 12 and 4 only to be texted that day to say it was switch to 4-7 pm. Guy on the phone was extremely rude to my wife when she called to say we were not going to be home since we had bought tickets to a baseball game for that night and rescheduled the delivery for today. Delivery drivers tried to get us to sign off on the delivery and hadn’t even given us our comforter set. After getting the comforter set I signed off on the delivery and then asked them to make sure they take the old mattresses with them since we had paid for the removal fee. He said it’s not on my work order so I can’t take it. I showed him my receipt showing him we paid for it and he finally took it after he called his boss. We have bought a lot of furniture from this store over the years but will not be coming back after this. No one at Ashley is concerned with you once the purchase has been made. It’s like pulling teeth just to get a phone call back. And good luck talking to a manager. UPDATE 11/6/19 This is the quality furniture that Ashley sells its customers. This is what it looks like 3 months later! DO NOT BUY ANYTHING FROM ASHLEY FURNITURE IN FAIRFIELD!!! This is what they consider a box spring. Went down on Friday and set up an apt for Monday for tech to come out and fix it. Talked to the manager Perry on Saturday confirming they would be out Monday or Tuesday. Called customer service on Monday only to find out that the person in the store and Perry lied to me and no appointment was set. Customer service set the appointment for Wednesday. The technician was very nice and repaired the broken box springs. Also if they would have had to replace it they said that they would not take the old ones with them. STAY AWAY FROM ASHLEY FURNITURE IN FAIRFIELD
William was great!! we will definitely return to Ashley.
TC helped me, he was great. showed me the furniture I was interested and let me know the features that it had. he was not pushy, which I really liked and let me go at my own pace.
The sales representative was very nice and knowledgeable about the furniture we chose and will recommend Ashley to friends
Before you pay for anything at this store ask them when they can deliver it. We paid for our bedroom set and everything was working fine with their computers until we tried to set up our delivery date. They said they would call us the next day to set up the delivery date. This was on June 23rd. After waiting all day we called back before they closed since no one called us only to find out the bedroom set would not be delivered until July 28th. When they delivered the bedroom set they forgot to give me our comforter set and told me they were not taking my old mattress and box spring that we paid for them to take. I had to show them the receipt and make them call their supervisor to take the mattress and box spring and then they found the comforter set.
I had an awesome experience here! Sherri, the associate who helped me, went above and beyond the call of duty helping me pick out furniture for my new apartment! I went in to just look at couches not even sure if I would buy one and I ended up leaving with a new couch, cabinet, and end table that I love. I told her what I was looking for and she helped me pick out the perfect sofa for my home! I'll definitely be back when I need new furniture, if you're going make sure you ask for Sherri!
Went to Ashley to buy furnitures and other stuff for our new house. Taylor helped us throughout all the process not just for a day but for three days (because we couldn’t decide). She was really patient with us. We spent almost 4 hrs working with her and that’s just for a day. She helped us pick our mattresses, made us try them and she even put a clean sheet on the bed before trying. She helped me pick out my bed set too and she was honest about the fact that the bed I originally wanted isn’t real wood, that it can wear off for some years. I am glad she told that and saved me from wasting my money. Overall, no complaints and I do really recommend her!
Super friendly and knowledgeable staff. I will definitely go back.
This is how they delivered new furniture we ordered. We refused to accept damaged furniture. The frame on the corner was broken - no way they can fix that as it's out of alignment. Now they're saying they cannot refund the delivery fee. First and last time shopping there.
Great service. Bought on three separate occasions with no issue in product quality, customer service or delivery of items.
I’ve purchased a few pieces from Ashley furniture and have always been impressed by the quality and of course their price!
We are so happy to shop at Ashley Homestore at Auto Plaza CT, Fairfield. Their customer representative, Jessica help us a lot for what we are looking for. She is very helpful, knowledgeable and very accommodating. She explained in detail everything we asked for. As a matter of fact, we are looking for a Mattress with a Headboard, Footboard, etc.. We also introduce to her Manager. Her Manager is awesome. He gives us a gift card and another discount. "WOW"... I will recommend my friends and relatives to shop at Ashley Homestore! It's worth!
As soon as u walk in they greet u and assist with any help with what ur looking for the sales representative that helped me was jojo i love her she was such a great help really friendly really hears u out on what u want to find cant wait till i recive my new living room
Josephine provided expert sales support. Nice store and selection In Fairfield
My husband’s & my experience was fabulous. This was our first time @Ashley’s. We have been looking around for a mattress & sofa set for a long time. Our sales rep. (Tiffany) was amazing. She has such a calm demeanor and also the effort of satisfying her customers. She had so much patience & worked with us to make it affordable & also gave us 24 months w/ no interest. We would highly recommend purchasing from here. Customer service was highly professional. Thank you again.
Great customer service!!!
The prices were great and the service was great also
Taylor did an amazing job with helping us find what we were looking for!
You rock thanks I’ll keep coming back
Our sales agent Taylor was excellent.
They worked hard to make our experience good z
We were met by Jodi and she took us step by step through the process of finding exactly the right couch for us. We told her what we were looking for and she took us directly to several couches meeting our needs and wants. There was no pressure to buy or go above our budget. Jodi answered all of our questions and made the buying “experience “ a pleasure.
I ordered 3 beds online the same style 2 gray and one beige. . they shipped my order separately and i thought i was paying for all 3 to be delivered and assembled. . nope only 2 came on the delivery day and one bed is on its way via ups. How stupid and inconvenience is that as a customer i think I'm paying for all 3 items to be assembled and in fact it was only 2! And they wrong style bed at that?! So i had to call and request for a return which is going to take 48 hrs for approval and then someone will contact me. 5 emails later and endless waiting on a phone that keeps ringing with no answer! I am extremely pissed and disgusted on how much time i have wasted dealing with this and my issue is still unresolved. Do not shop online at Ashelyhome. com unless you want things you did not select upon check out and customer service that never answers and when they do they say they'll contact you back within 48hrs and they never do! It's been a huge headache and a complete waste of my time and money! If anyone has the number to cooperate please send. And please don't shop at this company save yourselves a headache. Ps. I only posted the 1 star because i can't post this without a rating they definitely get a - if i could!
Very good customer service
Our salesperson Agnis was polite ,very patient ,and provide us answers to all our questions . Never did we feel pushed ! She was very helpful !
Great customer service! Heard me out on what I was looking for and made some solid suggestions.
Jessy D. at Ashley HomeStore was very welcoming when me and my aunt walked into the store. I originally came in for a chair and I am leaving happy with a AshleySleep mattress. Jessy recommended it to me. It was a great choice too. She is very pleasant and I hope Ashley continues to recognize her as a valued employee.
I was greeted and welcomed by sales associate Andrew Inman as I walked in the door. He helped find exactly what I was looking for and explained the whole delivery process in detail. The other associates were very friendly as well.
Briana was very helpful. She answered questions and didn't hover over us. She gave us time to look around and make a decision.
Very helpful staff that didn’t hover around my wife and I trying to make a sale. Got a great sofa, love seat and chair at a great price.
Greeted us soon as we arrived by Bianca. She truly tried to understand what I was looking for. She also shared that any sleeper couch purchased was a saving of 50%. That was nice I explained about the previous problem we had with a couch and she showed me how to fix. Bianca spent a good amount of time with me as my husband had already made up his mind on the selection. The store manager spent time talking with my husband. Great visit we purchased couch with sleeper and a clock plus extended warranty.
Ashley in Fairfield has decent furniture on the show floor, but this location is incompetently staffed and managed. I purchased a couch on July 4. My info in their system was outdated so I provided all of the current information and scheduled a delivery for the 9th. So far so good. . . . The 9th comes and I've not heard from the delivery folks. Look it up on line and can't find it. . . . . I call in and am put on hold for 25 minutes. . . . Finally they answer and tell me I must of told them what I wanted but it wasn't available. . . . Really!! After several minutes of arguing I am now scheduled for the 12th. I try and get ahold of the store manager. . . . 30 minutes and still on hold. Fairfield is that busy on a Tuesday morning? There is always a problem with this store. When will corporate take action. If you want Ashley, just drive a little bit further to Concord.
Sheree at Ashley Furniture was such a pleasure to work with. She kindly helped us find the dimensions we had to work with. She did a great job of explaining the whole process so that we felt comfortable with the purchase. We are happy with our purchase thanks to Sheree!
Jessy helped us today and was very knowledgeable and courteous! She was very helpful in helping us to choose the right pieces for our home! Thank you Jessy! Look forward to future purchases with your help!
Good customer service
Excellent experience, excellence in sales person, and mange Perry was tremendous We will always shop there
My salesperson was David Bell great guy and easy to talk to and very helpful. We will return and ask for him.
Ordered furniture - this is how it came off the truck. Told the driver we can't accept this. Called Ashley store for refund. They say someone from their "refund center" has to call me back. Wait, you can charge my card at the store but can't issue a refund? Even better the store tells me it will be a refund less $99. 99 delivery charge? Huh? You didn't even deliver me what I wanted and you still want to charge me a delivery fee? Guess what, we needed to furnish a whole house. This will be the first and last time we shop at Ashley. Live and learn. Update - got a refund for the couches after calling corporate. Local store still refuses to refund delivery charge. Next stop is BBB, state attorney consumer complaint dept and credit card company.
My wife and I are new residents and new home owner in Fairfield .We came to Ashley for new living room set .T.C sales Rep gave us a nice welcome as soonest we walked in store he also explain the variety and discounts for 4th of July .At the moment we felt that we were gonna buy something. After looking we found a beautiful sofas and Perry store manager helped us to get it with a huge discount that was impossible to deny . WE ARE SO HAPPY AND RECOMMEND 100% ASHLEY OF FAIRFIELD .Thank you so much , We will came back for more ..
Ordered furniture - this is how it came off the truck. Told the driver we can't accept this. Called Ashley store for refund. They say someone from their "refund center" has to call me back. Wait, you can charge my card at the store but can't issue a refund? Even better the store tells me it will be a refund less $99. 99 delivery charge? Huh? You didn't even deliver me what I wanted and you still want to charge me a delivery fee? Guess what, we needed to furnish a whole house. This will be the first and last time we shop at Ashley. Live and learn.
Store managed Perry Thomas and Customer Service Alaijah went above and beyond I will always shop here to create a beautiful experience for us!!
I would never recommend shopping here or purchasing from Ashley. The couch we purchased was so uncomfortable we had to return it. The return process took 2x as long as it should, the drivers didn't show up for the first scheduled pick up (no call or notice that they had changed the dates). Buy from somewhere that will be less of a headache.
William was awesome from the time I walked in the door. I had picked out a sleeper sofa online and he took me right to the piece. I sat on it and was disappointed how soft it was... was looking for something firmer. He told me where to look for similar pieces. Like any product, price and quality go hand in hand. I knew I was going over my budget but William gave me the best deal possible and assured me I was buying a quality piece that would last a long time. It was a great experience all around!
Janelle was very friendly and helpful
We have bought a lot of furniture from Ashley Furniture thru the year. Have been happy with the quality. Not the throw away furniture like from IKEA. I truly believe you get what you pay for. Jessy G is our go to salesperson at the Fairfield store. She really helps make the furniture buying experience easy. She treats you like family. I can honestly say she’s like family to us. She has taken care of our family on many occasions of our visits to the store. A great person, and the main reason we will continue to come back for our family’s home environment needs as I like to say. Thanks again Jessy! You’re awesome! Rodel F
William was very helpful and matched the online price, the whole process was easy and went very quickly, no hassle. Can’t wait to see our new dining room set this Wednesday!!
Josephine was really helpful when I was looking to buy are furniture she is really good at what she does she is a great sells person nice and friendly and she will answer any questions you have out the product you are buying with out hesitation I will recommend her to a friend we are really happy with are furniture thank you JOJO.
DO NOT SHOP AT THIS STORE! I have had the WORST experience with this store. We purchased an entertainment center, two sofas, coffee tables, two night stands, a dresser, headboard, and bed frame on May 3rd with a delivery date of June 1st. June 1st rolls around and only the entertainment center was delivered. They informed me the remaining items would be delivered June 7th. Fast forward to June 7th, 2019 NO ONE SHOWS UP! I waiting around all day no delivery came. I went to the store and they said there was an issue with the driver. I heard three different stories. How can you not contact your customers letting them know there was an issue and the delivery wouldn't be arriving! Then they said delivery would occur on June 8th, 2019. June 8th comes and the headboard was delivered broken! The delivery team take it back and we go down to the store to have this reorder a new headboard. Fast forward to June 24th, 2019 and the headboard is arriving. They show up BUT now there is no hardware to assemble the bed!!!! Having almost been 2 months since the original order date my husband and I decide we do not want this anymore and don't want our money going to a company that has horrible customer service. We go down The ladies that work at the back desk were AMAZING! They did all they can to try and resolve the issue and get us our refund and return. The manager just walked around goofing around with employees and did not come over to help. When he finally did walk by and the employee tried stopping him to get his help his exact words were "this wasn't handled?!" and he rolled his eyes. He of course tried getting me to keep the furniture and I told him multiple times that I do not want this furniture. Finally after stating it literally maybe 20 times he finally realized I am serious and then he informs me that he can't authorize a return. The regional manager has to so they call and email him but can not get a hold of him. The next day June 25th, 2019 the regional manager Gary calls me. He tries to get me to keep the furniture. I once again have to say multiple times that I DO NOT WANT IT. He then precedes to tell me four times that it will be picked up on Friday, June 28th, 2019. I go into the store to get it all sorted out to make sure I get my refund and the manager NEVER came over to check and make sure everything was going okay. Other employees came to check but the manager NEVER came! Fast forward to today June 28th, 2019. IT DOES NOT GET PICKED UP! I wait around for the truck and when they arrive it is to deliver the headboard! I call the store and they say the pick up is for Monday, July 1st, 2019. WHY would they deliver an item that is already in their system as a return/refund!!! DO NOT SHOP AT THIS STORE! Possibly the other stores may have better customer service but the manager at this store DOES NOT! Which is sad because Jojo, Gretchen and Aisha (I hope I spelled that right) were GREAT! They tried everything they can to make sure they did everything they could but the manager DID NOT! If I could give ZERO stars I would.
I had a great experience in the store with the customer service representative’s and the floor representatives, however I did not know that you cannot exchange anything once purchased items have been delivered. I feel that that is a downside of working with this company. In the future, I will definitely have to take that into consideration before making any other large purchases.
Where do I begin, first step into the door was, ok; opened with a joke- good,good,good. Then we got the “in training” associate, self-described. Well, let’s just say it was all downhill from here. The associate was very deflective in regard to the wait time and very much so during the actually purchase process. During our introduction she came and went as if she was searching out a couch that we could take a look at, but of the four or five times she did this returned nothing to take a look at. Then the real waiting game began. Ready to purchase and my fiancé and I were held up for what seemed to be about half an hour. The additional wait was due to a payment kiosk “not working” most things don’t if they aren’t powered on. Associate calls for an IT helper, who can’t figure it out either. Hmmm... The whole time the surge protector to the desktop computer and verfione credit card acceptor was not switched on.. I end up turning the dang machines on and finally my payment is accepted. Oh dear baby Jesus.
JoJo was awesome. She worked with us to get us the table and chairs at a price we could afford. I would definitely use Ashley stores again.
When Ashley HomeStore (AshleyHSFairfield) gave out some gift cards when we purchase an item from them, then we come back to use the gift card to purchase more items from them and they tell us that we can't use the gift card to purchase an item because of price matching, that is full of crap. Especially when the price matching is from their own website, plus it's a gift card, money the store gave us to use and buy more items from their store, it is not a coupon or a promotion that we could not combine with another promo, its a gift card. Other stores will take their own gift card regardless of promotion or pricing. By the way, we used a gift card before to purchase in your store and online through your store, so what changed, the manager having a change of heart, just don't fell like selling a product to us for whatever reason, and being inconsistent? We feel like this store is starting to become disconnected with the customers, very disappointing, customer service is very poor, it is very hard to recommend, especially when it feels like you are being discriminated. Thanks AshleyHSFairfield, for nothing!!!
Jenille did an awesome job, had so much patience and helped us find the best dresser and bed for us.
Staff is very friendly and helpful. Large inventory to chose from
Tiffany and Tenia were both fabulous in helping us select our living room set. I didn't feel like either of them were pushy or trying to upsale us, which I really appreciated. Shopping at Ashley was a pleasant experience overall and we're looking forward to our new furniture. 😊
Fast friendly service from Devina at the Fairfield store she walked the whole store with me helping me in each section with patience...
Tiffany helped us find out living room set. She was very nice to work with. There was no pressure and we were able to find the perfect living room set. Overall it was one of the better experiences that I have had shopping for furniture.
I had a bad situation that turned out for the better. Jenelle had contacted me, asking me had I received my items yet and how did I like them (great/old school customer service!) which at that point I hadn't yet but when I pulled up to my home I noticed that I received a package from Ashley, it was also very clear that the box was in distress so the odds of the actual product surviving was slim to none and surely once I opened the item was heavily damaged. I was distraught due to the fact that i needed that table before my kids moved into the home. I immediately contacted Jenelle and explained my dissatisfaction. She was extremely attentive and made me feel like a priority. She kept constant contact to keep me updated. A few days later I spoke with customer service reps Gretchen and Alaijah as well as sales rep Bianca and they were nothing short of amazing with making sure I got my table on-time by my deadline. I really appreciate how the staff worked together to make everything right!
These guys are really bad. Customer service is so disrespectful and unprofessional. Don’t make any purchase from this store. Save yourself the headache
The selection of furniture is excellent but need a little more experiences the customer service. I spent to long doing paperwork.
Omg! As my daughter and I entered Ashley Furniture Agnus greeted us with that million dollar smile and made us feel so . . . . . . . . . . . . . . . . . . . . . welcomed! She ask us what we were looking for attentively and we said a Cal King bed and a sectional couch. Graciously, Agnus asked us the measurements, color, and fabric we wanted our sectional couch and bed to be. She began to navigate us to every sectional and bed she thought would be a perfect match. After which, we found what we came for and is ecstatic with the excellent customer service and furniture we received from Agnus.
I found a perfect coffee table on Ashleys website and decided to give them a call and see if its was available in store before I make a long trip. So I couldn't get anybody at actual store to tell me after several long holds on the phone. . . after little bit of a web surfing I found exact table on eBay from one of Ashleys authorized suppliers for way less money, I called store again to see if they would price match it, i was told no. Long story short ordered from eBay instead, better price,arival time 3 weeks earlier too !!
I bought a set of leather sofa two Years ago. it started peeling off. I paid an insurance for like 300$ when I bought the sofa. When I called the insurance they refused to fix it. I went to the store a guy called Bill O Neil told me he would help me and said just text to him the sofas picture and the receipt but I never got a feedback until Now . I’m Very disappointed this place. Called store and they couldn’t help me ....that’s ridiculous. Never buy furniture or pay insurance in this place because they will refuse to fix it..
Shopping furnitures at Ashley HomeStore is always a great day! The associates are very approachable, asks what you look for in a furniture, price range, and based their recommendations on what you tell them. I never feel pressured and always leave the store satisfied with my purchase!
Your associate Teresa DaVita was very friendly, knowledgeable, efficient and got us in an out in a timely manner. As I was the one in a hurry.
Holly was helpful & knowledgeable about the product we’re looking at. She’s very pleasant, & so easy to talk to. No pressure to sell. She gave us space to think & process our plan to buy. She let us read & review the transaction. We really comfortable with her that’s why the entire process went smoothly. Thank you Holly for your time, we appreciate your help in finding the right items. We’ll definitely come back when we’re ready to make another purchase & we’ll be looking for you! Happy Monday!
My sales rep Agnes Guadizi was absolutely amazing! I was at Ashley to purchase a bedroom set for my mother. While helping me pick out amazing furniture, she also shared with me personal information about her life that I really could relate to. The overall experience was amazing. Agnes made shopping at Ashley an absolute pleasure!!
Greetings My overall experience with Ashley's Home Store located in the Fairfield California District I believe my sales rep was David Bell awesome guy well-educated in the product that I was interested in mine and I also purchased that product I also purchased a protection plan for the four chairs that I purchase awesome manager friendly customer service with a staff if I had anything at just tell him I said keep up the great work awesome thank you
We loved the whole experience. We've bought furniture before but we've never felt this comfortable making a decision on such an important purchase. Jessy was very helpful in helping us choose and decide which sofa we wanted and what to add to it. She didn't try to push additional items, like a typical salesperson would do, to our purchase. Also, she was straightforward when it came to pricing and didn't try to hide any assembling or delivery fees which sped up the buying process! Definitely would recommend to friends and family. Thanks for giving us a homey addition to our new apartment Jessy!
Ashley furniture home store has the worst customer service. you cannot get anyone on the phone. I bought a couch last November and was charged twice for it. I have spent hours trying to get someone to fix this mistake. 8 months later and they still have not fixed this mistake. Do not buy from them unless you absolutely have no other choice!!!!
HORRIBLE! GO TO YELP AND READ REVIEWS! Worst customer service experience buying so called "top of the line furniture".They need to lower their prices if they are going to provide horrible service to people! Dont buy anything from them , if you do , better hope nothing Is wrong with it or they deliver the wrong thing.Dont bother calling customer service.You will have to physically go to the store to get any help at all. GO TO YELP AND READ REVIEWS BERFORE YOU GO THERE! I dont see how Google has them at 4.5 stars!!
Ordered a living room set and it was supposed to be delivered a week later because we live on a military base and their is only 1 day out of the week they deliver there. 6 days pass and no one has called to set up a time for delivery. Call the store and come to find out they didn't even have us on the schedule for delivery and said it would be another week and someone would call us back within that hour of speaking to them. 3 days later and talking to 5 different people who said they would call back we call and canceled our whole order. Called back just to make sure it was canceled and only part of the order was. Going into 2 weeks now of sitting on lawn chairs waiting for our new delivery from another store. We thought we were getting a great price and excellent service from this Ashley's turn into a terrible experience.
Bought a sofa and accent chair not even 2 years ago. . . My dog in the last 2 weeks ate one of the cushions. . . I had bought the warranty and didn't expect them the pay for the cushion. . . . however, the other cushion was incorrectly sewn upon production. . . missed about 2" by the piping. Turns out warranty didn't care about that and said I should have noticed and inspected carefully upon purchase. I called bullshit, said I was more than willing to buy one cushion but my warranty should cover the one that was incorrectly sewn. Nope. Was told to call customer care or the store. Did I mention I have called the store several times and no one answers? I called two weeks ago, and was on hold long enough to drive from my house, past their store, to another place of business. . . that's over 20mins. When someone finally did pick up, it wasn't the actual store. . . number eventually rings (if you're on hold long enough) to some hub. They couldn't help. Called again today- same story, was on hold for 15+mins, called back and someone answered within 10mins asking if they could call me back because they were alone and everyone else was on the floor. . . I asked to speak to one of the sales people and she said they couldn't help me either. . . . worthless. . . . absolutely worthless. . .
Thanks for the no pressure sale while sofa shopping. Plenty of varieties to choose from. The memorial day sale sealed the deal!
Excellent sales person & fair prices.
This is the worst furniture store I've ever dealt with my wife and I spent over 4k in there and they totally messed up our order sent the wrong bed to our house and almost two weeks later my daughter still dosen't have a bed there customer service is horrible what ever you do don't go there !!!!
Beautiful furniture.
Great experience!....our sales host Ms Bianca is amazing ,very knowledgeable on all the furniture items answered all our questions with no pressure and very pleasant to work with.
We had an terrific salesman who showed us several options of the china cabinet we wanted to purchase. We were also given our in-store credit being held from a previous purchase with no problems. Another excellent experience with Ashley Furniture..wouldn’t go anywhere else!
Go !
Really cute furniture and awesome customer service from the Ashley team, Jessy was amazing and made me and my family super comfortable. Bought our whole bedroom set and Tempurpedic mattress from her! Ask for Jessy for all your bedding and mattress needs! It was fun napping with you!
I purchased on a flash sale and price was great.
The staff are super helpful, and the store is pretty clean and organized. Some tips for shopping here. Deliveries and returns have always been pretty easy and straight forward. 1. Always do some research first, they will price match to meet competition. 2. Don't pay sticker price, use promotions to get the best deal. 3. Always communicate with the staff, and try to haggle a deal if your on the fence about the purchase. You should never pay full price, always look for the deals. Hope this helps!
Prices are very high and you can not purchase and take the item with you...
Why have a phone number if the business never answers? I've requested a manager contact me about 5 times since April 29th and still haven't heard from anyone and this location never seems to answer the phone. Trying to figure out how to get a missing piece to a bed that was delivered April 25th for about a month now with no real help from this company. Customer service sucks in store and thru customer service 800 number. Ashley Furniture really needs to step it up!
Today we went in, always passed by this place commuting. The store is huge inside, everything is scattered all around unlike ikea we were helped by Jessy, and she gave us the most pleasant sales experience. she was patient and gave us space when picking out our couch. Sales process was very fun, which is rare to see in salespeople! Thank you Jessy and Ashley Furniture!
Jessey did a great job today, she’s very sweet, very knowledgeable about the products & gives me an ideas & suggestions about the products.
Jessy the sales person helps me a lot! She did a great job by helping me & very knowledgeable about the products like what matched to my sofas & coffee table. She's very sweet & supportive all throughout til I checked out from store. Great job!
Jessy was super nice, she was a huge help on our purchase!
Great customer service and quality furniture. Thanks Ashley Team.
Great store
I bought all my house furniture at this Ashely’s Fairfield store in March and my nightmarish journey began. Please stay away if you could. The issues with this particular store are numerous, these were my main experiences: 1. There were no sales agents available and customers were seated on the couches awaiting help. I spent about 3 hours in the store, on a 30 minute transaction. 2. They delivered a broken couch to my house and refused to take it back saying it’s store policy that a technician has to check it out first. The technician came a month later and stated I need a new couch which will take 7-10 business days to replace. I’m currently out of a functional couch. 3. It’s IMPOSSIBLE to reach the store directly via phone call. You’ll be on hold on average 15 mins and be rerouted to another location (usually in SoCal) 4. My delivery for my mattress and bed which was 3 weeks late due to back order was logged as delivered and my order was closed even though NOTHING was delivered to me! I had to call 4 different corporate numbers to get a new order made. Even corporate had problems accessing the store manager (Perry) and I had to physically leave work to go to the store and get the matter resolved. If 0 stars is an option I would have selected it. I will never shop at this store again and I strongly recommend any consumer from doing it, once they take your money, you’re on your own. They’ll give you the corporate run around for months after purchase.
Order wasn't delivered on Tuesday. They said wrong number, then the date they gave me at the store was wrong than what the delivery folks said. Tried calling the store directly and no one picks up the phone. Worse customer service I've experienced. Go to Wayfair and save the hassle.
I bought all my house furniture at this Ashely's Fairfield store in March and my nightmarish journey began. Please stay away if you could. The issues with this particular store are numerous, these were my main experiences: 1. There were no sales agents available and customers were seated on the couches awaiting help. I spent about 3 hours in the store, on a 30 minute transaction. 2. They delivered a broken couch to my house and refused to take it back saying it's store policy that a technician has to check it out first. The technician came a month later and stated I need a new couch which will take 7-10 business days to replace. I'm currently out of a functional couch. 3. It's IMPOSSIBLE to reach the store directly via phone call. You'll be on hold on average 15 mins and be rerouted to another location (usually in SoCal) 4. My delivery for my mattress and bed which was 3 weeks late due to back order was logged as delivered and my order was closed even though NOTHING was delivered to me! I had to call 4 different corporate numbers to get a new order made. Even corporate had problems accessing the store manager (Perry) and I had to physically leave work to go to the store and get the matter resolved. If 0 stars is an option I would have selected it. I will never shop at this store again and I strongly recommend any consumer from doing it, once they take your money, you're on your own. They'll give you the corporate run around for months after purchase.
Terrible communication and service. I don't appreciate the calls for me to come in and buy more products from them especially after the first purchase went awful. They sent us the same table twice. We returned the second set of tables and still got charged for the second one because the finance company and the store couldn't get it together. It makes zero sense that i got stuck paying extra because they messed up sending up two sets of tables. The home store acted like it was out of their hands but the finance company wasn't resolving the issue either. Even after coming in and dropping the tables off the boss who we finally managed to talk with after a few visits casually suggested why didn't we just keep it and sell it/give it away. Kind of frustrating after me trying to find someone with a van and the heavy lifting. In the calls they leave as well its just great hearing the dude who screwed me out of money got promoted/moved stores
Amazing experience with Jojo. She was quick and efficient, and my furniture delivered 2 days later. Everything was flawless. This is my second perfect transaction with Ashley. I wouldn’t do business with anyone else.
Aj
salesl sales lady was very very helpful she followed us around in the store was very helpful in showing us different pieces of furniture that we wanted to look at and all in all I give this lady a 10 out of 10
Awesome staff beautiful furniture best deals
Bought a few things at once an received a great deal , Phillip and Jessie gave great customer service.
The worst warranty I bought ever ,got the run around to call different people and was told it was not covered. I bought it because sale person said it would cover everything but was only if my house burned down what a scam. And come to find quality is as good as your local moving. And po shops.
I visited Fairfield Ashley Furniture and Bianca Was wonderful she answer all my questions I bought some beautiful leather sofas And a table 😊 Thank you sooo much Bianca
Holly and Jenelle were very helpful and patient helping me find the right furnitures, highly recommended
Great furniture shopping experience. Philip answered all my questions without hovering, and gave me plenty of time to browse. Got some really great deals too!
Lots of choices!
Bianca was a wonderful and helpful salesperson. She was polite and professional. My experience was enjoyable.
Fun and friendly service, amazing deals and discounts, and just all around personal. I would recommend to everyone.
Great service from Bianca C.
Horrible, the worst experience I've ever had with a retailer!!! Do NOT step foot inside any Ashley store! The worst customer service. Will not return damaged furniture that was caused by them. They have a NO RETURN policy, even if the item is damaged. They make you take an exchange. After you see the quality, you'll want to return your items too, but you'll be out probably thousands and they don't give a damn!!! I'd give them negative starts if I could. I am taking them to small claims and will add to my post with the outcome.
I wish they had a no star review. Instead of a one This store is awful they dont stand behind their furniture at ann and their customer service is non existent i purchased a $1900 sofa and chair 3 months ago ans the cusions wont stay put they keep sliding off. Their customer dervice just told me Sorry nothing we can do I asked to speak to his sipervisor they never called me so i went to the store whete i bought it at in Owasso Oklahama the store Manager didnt say nothing just sent me to a sales vlerk who had no authority at all. What a Sorry company Ashleys Furniture is Buyers Beware
Tamond-T.C. was amazing! He pulled up pieces on the computer to complete my vision! I am excited to go back and finish the house!
I recently shopped at Ashley's in Fairfield. I'm very excited about the furniture I ordered. I was assisted by Holly. She was great! Very sweet. She was able to answer all of our questions and help us find the perfect livingroom and dining set for our living space.
Teresa ,at the store in Cordelia, CA., was so helpful. We were choosing furniture for our pastor's office and she immediately showed us exactly what we ended up purchasing. A nice gal...we were so happy!
Thanks a lot Ashley Furniture. . . NOT Amazing we ordered $2k table and chairs. Delivery shows up today only to have the driver knock a dent in our wall with one chair and come to find out 4 of the 6 chairs are broken! Note to self no further business will be given to them. Best part is he asks "Do you want us to bring the table in" lmao no you might hit a damn wall This place sucks don't waste your time or energy!
Liars - what else is there to say? Oh right, don't buy here. My and I went in to purchase 2 sets of bedroom sets and couches during a "sale". We purchased the bedroom sets and were still unsure about the couches and dining room set. Our salesman told us to rest assure that we can come back in a week and order the couch we like and get the same discount if we ordered the bed today. I don't get bamboozled , ever. My guard is always up, but the salesman seemed fair about it and it made sense. Fast forward a week later I came back and was told by an AWESOME woman (the only star) that unfortunately that deal can not be honored. Fair enough. But she asked the manager if there was something they can do. He bullied me into purchasing their wear and tear warranty which is a total scam but if I had not, the price would be 50% more, so might as well do it. Half of the set came, one was damaged on the truck, and waited two more weeks for the other half to come. I love the couch but hate what I had to go through to get them. Considering reaching out to corporate, BBB, and Consumer Affairs. Please do not buy anything here.
Great customer service
Phillip has helped us find several rooms of furniture, he always remembers us when we come to to store. We’ve been shopping there for many years. Very satisfied.
I visited Ashley store in Fairfield today. As I entered the store Jojo recognized me from my previous visit and greeted me with a big smile. She helped me pick out the beautiful furniture for my extra bedrooms and gave me an excellent discount and her customer service was superb. I was really impressed. For example, she brought me a bottle of water when I complained about dry mouth and etc. In addition, the store managers were nice too. 😄
Please save yourself don't buy furniture here! They smart talk you and rip you off! Never buying furniture here ever. Charged us a $45 "processing fee" and wouldn't refund it when we decided to terminate the order. The "processing fee" was essentially them printing out the paperwork. . . . We were promised a date of delivery and once we were about to finalize the order were given a date. . . 3 WEEKS LATER, than the original promised delivery date. And to top it all off, it is a lease to own payment plan, which isn't advertised to the customers. Would give this place no stars if I could.
We have always had good service.
I love their selection here but the prices can be better.
Kevin is an awesome salesman. He is one of the best that I have worked with. He really took care of me and my family.
I would give this store 0/5 if that was an option. The customer service is terrible at this store. I recently ordered a sectional and coffee table. This was my first time ever buying from Ashley and will be my last. First, I got several calls back to back leading up to my delivery asking to confirm my delivery date and time. This was annoying. I even called customer to confirm and still got calls. When the day came for my delivery it was 45 minutes early. I was literally in my drive way about to pull out to pick up breakfast when the truck arrived. Imagine if I had left? Second, the sectional was incorrect and the delivery guys did not understand what I was saying. They were helpful as they could be and helped me figure out my next step. I spoke to dispatch who advised me to decline the sectional and contact the store. I called customer service who stated the store I purchased at is known for not answering the phone. We never go through, they told me to wait a day and the store will contact me directly. I waited 2 days with no word. I called customer service back and attempted to contact the store and again the rep advised me this store does not pick up the phone. 2 different people on two Different days said the same thing! The rep attempted to correct the error and get the sectional re-delivered however the truck was full the following weekend. At that point I was advised to call back or go to the store again. I went into the store and attempted to correct the error. Spoke to a supervisor who explained the error was never corrected in the system. This means if I had it re-delivered it would have been the wrong piece again! The supervisor I dealt with helped me but didn't seem to care. I was even thinking of buying my bedroom set there. I explained how frustrating it was dealing with this and having to come back in the store to correct it since they don't answer their phone. He had no remorse. I decided to return the sectional all together. To go through all this and have someone give no fucks, who's supposed to be a leader is very disappointing. Sad, they could have made a few $1000 off me. Oh well. DO NOT GIVE THEM YOUR BUSINESS!!!!
Just had an horrible experience with Ashley Furniture delivery. They backed their truck down our driveway which has tree branches about 9ft high and their truck is 13+ ft high. Needless to say hanging broken branches and the driveway litered with branches. Also left packing garbage on the driveway. Not professional at all. Have a complaint in and they said they would get back to me with a decision... $199 paid for "pro delivery and set-up" 🤬 Bianca the young lady on the sales floor was exceptional. Very friendly and helpful! The furniture seems to be good for the price. But until the damage to the trees and mess left behind is rectified I'll have to award a very generous 2 of 5 score
I was looking for a couch and found a decent one that was fairly nice. I go to buy it and it was all smooth until I was asked about 20 times if I wanted warranty or not. I said no every single time. Manager came over to override or something and he's asking about it even more. Manager leaves and the sales associate brings it up at least 3 more times. Like what do they not get? I don't wanna pay an extra $100 for a warranty. And I trusted them with all my heart, went to purchase, guy does not repeat the order, and takes my debit card out of my hand and swipes it. I trusted him. I go home, check the receipt and there it is. . . a $100 charge for a warranty that i said no to a million times. Not to mention, they're also dumb af. Dude can't even read. I wrote my info down very legible and he misspelt it every time. He even erased my email and changed it to "myfirstname@gmail. com". . . Like cmon now. How you gonna be a thief and dumb at the same time?
I just moved to Fairfield, stopped at Ashley Furniture to shop for my new apartment needs. Was greeted by a beautiful young smiling, friendly professional named JoJo. Within a few minutes I picked out a dining room set. Jojo was very helpful letting me know earliest delivery dates on my choice items that was very important to me. Next I chose a bedroom set for my son. Very happy with my choices, thought I was done for the day. I received a great deal on my purchases "Managers Specials". As I walked out the door, I saw a beautiful media center with a heater and light effects. I fell in love with it and went back to Jojo to purchase it. By that time the Ashley Store Manager, wonderfully talented Perry Thomas came to approve the discounts. He asked me about my furniture needs, I was tired and confused. Within a few minutes these interior design professionals JoJo and Perry walked me through choosing a sectional set I absolutely love. The set came with tables lamps and pillows. I was in awe of the energy and willingness to help me find just the right extra pieces I needed to create the home of my dreams. Thank you Soo much Ashley Furniture.. The next day I brought back my son after purchasing two bedroom sets living roor and dining sets plus art and rugs. My son wanted to upgrade his bed to a nicer one. We also swapped out the dining set and the rug and art and clock. Talk about work. JoJo and Perry tirelessly helped us with our new furniture ideas without hesitation. They both took their time and expertise to select the right lamps that matched my son's new bedroom set. Was so much fun and I can't say enough about Perry Thomas and my girl JoJo who cut my purchase prices in half with discounts. JoJo even texted me on her time off to update me on delivery of my 40 items. Delivery for my first items is tomorrow. The rest next Sunday. Can't wait for my lovely new furniture. Couldn't have done it without JoJo and Mr. Perry Thomas come to find out was interior designer at Restoration Hardware. How lucky are we to have him at our fingertips. I am Soo happy. Thank you. Deborah in Fairfield.
Excellent customer service. The team member was very knowledgeable and attentive. I explained what I needed, and was shown the aforementioned item. Ashley has always. had quality furniture. Their sale is fantastic.
Worst store ever, they offer you a discount and they turn around and send you to collection for the "discount" that they offered you or gave you. Do not go to this store and do not trust them, and on top of everything, they never answer the phone, never call you back, there's never a manager or supervisor available. Worst experience ever
If I can give no stars I would! I have never felt so ignored as a customer! On Thursday, March 21, 2019 at 7:00pm, the worker on duty at the time completely ignored me and my family. We were looking at some furniture and there was another couples right near us. The lady that was working completely ignored my family and went directly to the couple and said "just in case no one greeted you at the front, we are having a 40% off deal going on. " When my family and I first entered no one was there to greet us so we were unaware of the deal that was going on. Furthermore, the worked completely ignored us. It's pretty hard to not see us especially since I had both my kids with us. We are never going there again!!
Terrible customer service. Save yourself the trouble and shop somewhere that cares about you. These big companies don't seem to care about letting you down because there's so many more fish in the barrel. We bought a lovely looking living room set (couch, loveseat, oversized chair, rug, lamps, and home decor (little bird statues)). Just to backtrack a few years, we had bought our bedroom set from Ashley and loved it. Still do. Was no problem. So we thought, go back to what worked for us before. Right? So back to present day. The loveseat they delivered had a small tear in the fabric we didn't notice until 30 minutes after the delivery truck left. We immediately called customer service. That's when the whole realization of what a sham this company is was just starting to set in. Mind you, we paid over $3000 for a brand new set of furniture. So, after jumping through several hoops they finally sent a technician out to inspect the tear. The technician could hardly speak English!! It was a struggle to hold a simple conversation. So instead of replacing the damaged loveseat, he deemed it more appropriate to have the fabric ordered and shipped to my house. At their convenience, have another technician come back and somehow fix it (reupholster) in my living room. I agree to take the morning off work to be here for the technician only to receive an automated phone call stating their schedule had changed, they would now be over in the afternoon. To that, my work day is gone already. THEN I receive another message as I am racing back home to meet the tech saying once again, their schedule has changed, it'll now be between 4-7pm. That's where I'm at right now. At 4:11pm writing this in disbelief. On a side note. One of the home decor items, one of the three little bird statues was also damaged. My wife and myself had mentioned this to both customer service and to the technician, both said 'we'll make a note of it'. As if the problem would go away. Updating this long story. Tech is here and tells me, Ashley doesn't want the customer to know that we had the right to refuse the repair. More shady tactics. I don't make a bad review unless a place really, really deserves it. And to also, hopefully save someone else of having to go through this kind of aggravation.
Horrible management aka Perry Thomas! On 12/23/18 I purchased just over $2700 from the Ashley's Furniture Store in Fairfield Ca. Where I payed in full and in cash. That day I scheduled a delivery for 2/15/19. About a week and a half before my delivery date I called the customer care number to push back my delivery to 2/23/19 since the remolding of both my bathrooms & new flooring weren't completed. On 2/13/19 I get a text saying I need to confirm my confirmation of delivery for the 2/15/19 or else my furniture won't be placed on the truck. Well, why would it? I had called a week & a half earlier to change the delivery date. When I called customer care back they stated that, that wasn't done but they could reschedule then. So she rescheduled for 2/23/19. On 2/21/19 I received another text stating I needed to confirm delivery for 2/23/19 or call customer care to reschedule. I had to call customer care because my bathrooms we're now completed but the flooring was still unfinished. So, I pushed it back to 3/13/19. On 3/11/19 I should of received a text saying I needed to confirm delivery but I received nothing. I called that night after I got off work but they we're already closed. I called the next day only to find out there was no delivery set up for the 13th. A day in which I took off of work in order to be home so I could receive my furniture. As I'm speaking to the rep she goes on to say the reason there's no delivery set up because my bedroom set is on back order. How is my furniture set on back order when I bought it back in Dec & they told me it wouldn't be any longer than 3 weeks from the purchase date. Plus, two other delivery that we're scheduled prior to this one they were confirming my orders. So, ur basically telling me you sold my furniture. Then she wants to tell me she can schedule me for the 3/19 several times. I kept telling her no because I work during the week and every other weekend. I requested this particular day off. I'm not using another vaca day cause of there screw up. She said, she would call the dispatch to see if my stuff could be put on the truck since it was coming in later that day. Comes back on the line to say I was gonna get my stuff that she'll send me a confirmation & they we're sending an email to Perry Thomas the store manager & he should respond to me when the store opens at 10am. Never received a confirmation or a call. Called customer care once again after I got off work to see what was going on with my delivery and the girl tells me I'm scheduled for the 3/19, when I specifically told the other girl not to schedule me for that day multiple times and she did anyways. By this point I was so irritated with the customer service from Ashley's I drove over to the store and asked to speak with the manager Perry Thomas who did NOTHING. He didn't apologize, he didn't even listen to all of my concerns, he just passed me off to a representative in the store who was new. While dealing with her she goes on to say that more of my items are back ordered. What did Mr. Thomas do about it? NOTHING, stood there standing around or looking at his phone. So, he passed me off for what reason cause it wasn't to help another customer. That's not how you run a store and that's definitely not how you do customer service especially when you have a customer paying cash and who planned on buying a living room and kitchen set as well. He's one of the worst manager i've ever come across. I definitely wouldn't go back to the Ashley's in FF as long as he's there. Especially because he had everyone else doing his job for him. Needless to say I returned the next day to ask for my money back & told them they could keep there furniture. I will say Gretchen the CSR is wonderful. She's very helpful and did everything she could to try and correct the situation but by that point it was far to late for me. Bill O. was the one who helped me out when I first bought the furniture & very knowledgeable and had great customer service!!!! Those two are far to good to be working under management like Perry Thomas.
Long story short, our sales person Iyanna was awesome. Management was pushy on the warranty. (Didn't buy) Truck showed up on scheduled date but was missing pieces of our table. . . including hardware. . The lamps sent were wrong. . Our glassware was on back order, we specifically set delivery 3 weeks out to insure everything arrives together. Lastly, our bedroom set. . that was all there to end on a good note. First and last for Ashley's. Do not recommend until their whole process gets dialed in.
This is the worst customer service I have received or seen in my life and the 20+ years in retail. . . I purchased a bedroom set, couches, and a chair for my Mom who lost everything in a fire. . . I spent $6,200. 00 six days ago and got all but one item delivered yesterday. . . as I was online looking up another item to complete her bedroom. . . I noticed that the prices were in total $650. 00 cheaper than the items I had delivered just yesterday. . . I went to the store in hopes to get the adjustment to purchase more items and was told that I needed to come in and talk to a manager on Saturday and wait in line. . . I called and spoke with my original sales person and was advised that she would talk with her manager Henry that was there today (a day prior to when I was previously advised) so I made an appointment to see the original salesperson and when greeted by her she let me know that they could not adjust anything because we received the furniture. . . which was on the the same day that I originally called corporate that said they would. . . needless to say I canceled and got a refund on the last undelivered piece of furniture as I found out that there is NO RETURNS ALLOWED UNDER ANY CIRCUMSTANCES!!! I WILL NEVER BUY ANYTHING FROM THEM AGAIN!!! I thought I could be confident in buying from a large chain store, as I work for one that takes pride in customer service in every transaction. . . I wish I could give ASHLEY FURNITURE IN FAIRFIELD ZERO STARS BECAUSE THEY SUCK!!!
I am really disappointed with my experience at Ashley, I do not think I will ever consider purchasing anything at any Ashley Store ever again. I give it two stars because there are a couple of things I bought and I am satisfied with some but for the most part really upset. I went in looking for a bed frame, a couch and we coincidentally found a tv stand that we really liked. We are really happy with the couch and tv stand (so far), but we are really disappointed with our bed frame. We were told everything would arrive from around 1pm - 4pm, our furniture did not arrive until about 8pm that night. We noticed that there was damage on the bed frame and pointed it out to the person delivering, he tried to give it a touch up but it didn't really change anything. We are now waiting for a tech to come over and take a look at it. This has been a very frustrating situation so I decided to call and try to figure out what their return policy is, every time I tried to call the actual store we went to I was directed to a call center which told me that I had to call the actual store, and they told me there is no return policy once the furniture is received it is "yours. " I decided to go into an Ashley store that was nearby my location at the moment and went in to ask what I could do about a return, they told me they have no return policy AT ALL, nothing can be returned. This company really does not care about their customers, I'd advise any one NOT to buy here.
Long story short, our sales person Iyanna was awesome. Management was pushy on the warranty.(Didn't buy) Truck showed up on scheduled date but was missing pieces of our table... including hardware.. The lamps sent were wrong. Our glassware was on back order. (Set delivery 3 weeks after purchase date to insure everything arrives together... guess again.. Lastly, our bedroom set.. that was all there to end on a good note. First and last for Ashley's.
Excellent quality furniture, horrible, useless customer service. Been that way for years, nothing has changed. I called their main office in LA. He said I called the wrong extension and will connect me to the store. I was on hold forever. He came back on the line every now and then to check if I was still there. I asked what's taking so long? He said the Fairfield store is notorious for not answering the phone. I said why is that? He said "well for lack of a better word, they just suck." THEIR OWN REP SAID THAT! Wow, it's no secret. I used to by my furniture from Hanks, down in San Jose. When he passed away the store closed. Been there for 50 years. That was the best place to buy furniture.
Great customer service and very helpful. They had a huge sale going so it was the perfect time to buy furniture.
Gloria was so kind and helpful with helping me make a purchase that suited my needs. Great job Gloria!
No one has got back to us since the poor service provided by the delivery guys. Multipolar products were damaged and we were told a manager would call us to address the wrong product as well as the defective products dropped off. The power operated sofas with recliners have been making noises and they said a tech would call to fix it and no call two weeks later Wife told them this is not the right product and they still left the order and said we had to go to the store and i did just that and no one has called to remedy the multiple issues
If I could post a negative 5 Star review for their follow up customer service, I would! My spouse and I bought a love seat from Ashley in Fairfield, approximately 1 1/2 months ago, which was delivered by two non-English individuals. They shoved it through the door, almost breaking it. We signed for it and they left. We inspected the love seat, after they left , and a flaw was found. We contacted Ashley and a technician/repair man was scheduled. We waited 2-3 weeks for him to come out because of scheduling difficulties. When the technician came out, he indicated that they would order replacement parts and they would fix it in our living room. When asked what that meant, he said they would undo the back of the love seat pull it apart along with the front cushion and repair it. At that moment we said "No". We felt the extent of repair to this degree was unacceptable, and to have it done in our living room was definitely unacceptable. We purchased a new love seat not a damaged one. The technician said he would make that note (replace vs repair) and we should hear from Ashley within 7-10 days. We DID NOT hear from them! We waited 3 weeks and still never heard from them. I begin to make calls only to get the run around from their customer service department. I even called their corporate office, and the customer service person there was no help. Ashley does NOT stand behind their product and we had even purchased the EXTENDED Warranty. Apparently this too, was a waste of money. If you're looking for new furniture, rethink purchasing from Ashley.
The living room Set that I got was not as comfortable as the one in the show room. . the cushions are very firm.
Just went there and worst customer service ever. Don't bother wasting your time. I was greeted nicely when I arrived. I said I was looking for a lamp and she turned away. I found a table I liked and wanted pricing. The rude sales person said well it should be right there. He came by arrogantly and there was no price. He looked and said $400. I replied nice price and he walked away. Never wasting my time.
My sales associate Sherrie Hall did an excellent job! She showed me different styles & settings & was very helpful! I had a very pleasant experience with her today!
Recent just move so I needed furniture for my whole apt. I been looking online and around town at pieces which I found my daughter bedroom set and livingroom items at a different stores but still havent found the perfect couch so I went into Ashley's just for that. My sale rep was Baylie, not only was she friendly and funny she really took the time to listen and understood what I was looking for she was GREAT!! Because of her AMAZING customer services I brought not only my couch, but my daughter bedroom set and furniture for the livingroom too at Ashley's and I will definitely be back to buy my bedroom set when my other furniture get here!! Definitely ask for BAYLIE when you get there!!
The worst experience ever. Furniture is not good quality. Most of my furniture came scratched or defective. Couches were to sold to me as leather, and the color is already fading after 8 months. I am still fighting to get this fixed and they don't respond to my emails, calls. DO NOT BUY FROM ASHLEY FURNITURE!!!
All the associates were wonderful and helpful.
Excellent service and selection at Ashley Furniture🤗
Went to Ashley shopping for a Sofa. My shopping ninja niece Susan discovered something unique about Ashley. Ashley's in store prices ( even on sale) are higher than the prices for the same item at the independent retailers that sell Ashley. However, the on line prices are far, far lower than either. The Ashley store will price match the Ashley online price. This gives you the opportunity to touch and see what you are considering before you buy. Gives you local delivery and the opportunity to purchase their 5 year in-home damage/spill warranty at an incredibly low price (as it is based on the price of the purchase). Because Ashley online was clearancing the couch we selected, our out the door price at the local Store. with taxes,delivery and warranty was 1/3 of the in store sale price. I am dragging my poor niece with me everywhere I go shopping now. Delivery was on time and professional
It was a decent experience. This was the second store i visited today. On the first store i never got to speak to anyone so it was nice being greeted practically at the door at Ashley. The sales rep was very helpful and insightful however i never felt pressed to buy. It was a great experience with the exception of their being some minor computer glitch causing a minor delay on the final transaction. I will probably be returning to purchase my family room furniture there after i pay off my living room furniture that i just bought today. Jojo definitely earned my business today
Could not have been a better experience from start to finish. The store is clean and well-maintained, with just a massive selection of furniture. We were greeted by every staff member we saw, but Derek really went above and beyond our expectations. He was full of knowledge and willing to run back and forth to the back to research any questions we threw his way. So very impressed and looking forward to enjoying our new sofa for years to come!
They make seem so that u buy a bunch of stuff but their deleivery service is awful because I had purchased three dressers. And it took them threee weeks to deliver then. I was in the phone every day. I was told that they would be delivered in a week. Don’t go here and don’t buy from here
Hi, I just want to share my Review with you, me and my sister went Sunday February 17th to bought bedroom set and Derek M help us to get it through with his best customer service, extent deal , very friendly and helpful, then today February 21st I decide to go and get sofa set for myself and some how I end up dealing with Mr Gregg Mochides , he start with some high numbers which don’t fit in budget and ask for some better deal , in his mind he thinks that I’m very cheap bargainer and he become so rude and disrespectful to me and he walk away from me and just mumbling something bad about me, then I talk to the on duty manager Perry Thomas about him and he apologize and ask Jessy D to help me , which turned out very happy transaction, she is the best , so do perry , excellent customer service and very good price, ,,
The location is right off the freeway and visible to everyone passing through the area. They have someone located in front of the store to guide you to what you are looking for or they will provide you with service. Holly from start to finish was amazing as was the lady manager who took care of us. The entire experience was good until the delivery drivers dropped off the wrong products and even told my wife you have to go into the store to let them know the product delivered was wrong. She knew the table sets were wrong, and the damaged bar stools shouldn't have been delivered once they saw it. Gretchen was amazing with her service and very supportive and explanatory about what the next steps were in solving our problem. We are grateful she was our customer service rep and we know she can't change the experience, but she is definitely worth talking to when you have any issues coming to this store. Thanks Gretchen
I love the bed I bought. Baylie the sales representative pushed me around the store in a wheel chair. We looked at everything. I feel like I got a great deal on a quality bed
Very pleasant buying experience.
Great place
Staff is always friendly and attentive. Divina has always provided me with excellent custumer service.
Kevin was very patient with me and my wife's uncertainty and was able to help us come to a compromise that we were both happy with. Win Win for all.
Went in to check out inventory. Met Gloria, salesperson waiting to greet me. She was awesome. She was patient with my special needs and listened to what I needed & wanted in furniture. She even offered to get a wheelchair to push me around the store as I tired out. She worked closely with management to get the best quote possible. When I came back to the store, she recognized me right away and came forward so I wasn't approached by other salespersons and be bothered. She knew my history and what I liked. We picked up where I left off. This time she spoke to her manager again, and was able to work an even greater discount!!! My furniture has arrived and I loved it. One piece didn't fit because I ordered too much. Ashley furniture easily took it with them in return. I called Gloria and she advised me to come into the store for the refund. Easy return and refund! I'll probably use the refund towards furniture in another room! Thank you, Gloria! . . . and Ashley Homestore!
I'm only giving one star because it requires me to. I called trying to check stock on an item before making the trip into the store. I was on hold for over 17 mins and talked to 5 different people - all of which just wanted to put me on hold, not help me! I get that it is a holiday weekend but not one time did someone want to help me and I feel extremely unvalued and I am glad I did not spend my money here! Highly disappointed!!
Im soooo very DISAPPOINTED in Ashley Home Furniture! You would think after spending $2500 with them i could receive my furniture by Delivery in timely fashion. That is a big fat negative! Ashley only delivers inside a certain time frame (THEY WON'T BEND THE RULES) However my work Schedule doesn't coincide with their's. PART 2 when i asked for a refund because they Couldn't deliver within my timeframe, they changed their minds and promised it would be delivered b4 2:30. AGAIN, NO SHOW! Its ok, i got my money back, and took it down to RC WILLEY. Got a better deal, and some.
I would completely avoid this place at all costs. Ashley's furniture in Fairfield is nothing but a rip off. Their cheap furniture is overpriced ridiculously. My advice is if you do decide to shop there make sure your looking up the in store product on their online store, and you'll see how much they mark up their products. I decided to buy a whole new bedroom set with a mattress and they over charged me over $1500. So the next day it set in that I felt like I got ripped off and did my research. I went into the store to cancel my order all together, and I was belittled by the General Manager who asked me "What you can't afford this or something?". I was completely insulted by him, the issue wasn't that I couldn't afford it because obviously I would of never got it if I couldn't afford it. The issue was that they overcharged me over $1500. Thank god the District Manager happened to be there and adjusted my invoice by $1700. Based off of this experience, I will NEVER be back. I suggest everyone to avoid this place and if you do decide to shop there, please do your research!
Phillip was very helpful, nice and professional.
This was my second experience with Ashley Furniture HomeStore and my last. I purchased a home in the area and was looking to furnish just about every room in my house. The first purchase was for a LivingRoom (couches) & the second a DiningRoom (table and chairs). The order took multiple attempts in the store to finalize and close to 3 months to arrive. . Once received, less than a week in I decided the furniture didn't fit well in the space and I requested an exchange. You can't reach this store by phone, and the Ashley Furniture call center won't help you if the store is a franchise vs corporate. I went into the store, received a disapproving look from the first person I approached and proceeded to explain my situation. Once a manager became available she said there was nothing they could do. All sales are final, no refunds or exchanges are allowed. I explained that I was a returning customer and have already spent thousands at this store. But they refused to make any accommodations. If you're going to shop here be 100% certain of the item you purchase.
The salesman, Bill O. was so genuinely friendly and helpful. He helped me find just the right furniture that both met my needs, my tastes, and got me a great price. Everyone was wonderful. Great store!
I came into the store with intentions of only buying a small sofa but ended up leaving with a 14 piece sectional set at a great price the sales associate that helped me out was Bailey and she was very helpful in choosing out everything to match the sectional and the furniture I already had in my apartment. I definitely recommend if you go here to ask to speak to Bailey she is very friendly and helpful. I will be returning in a week or so to pick up a small dining table set that was at an awesome price that’s how great this place is
All the staff was very helpful & friendly, especially Phillip. It was a purely pleasurable experience.
great sales rep and manager
Our sales rep Kevin was simply an amazing salesman. No pressure sales he was nice and let us look around and checked on us a few times. Was always available for questions and helped us discover what it was we really wanted. Will definitely look him up next time we are looking for furniture.
Superior customer service. Outstanding job to Derek.
Gloria was extremely helpful and professional. It was because of my initial contact with her about a week ago which led me back into the store, instead of purchasing the same couch priced lower at a discount store. Her direct manager was very personable and reasonable as well. She did what she could to work with the numbers to come to a figure I was willing to work with, even though I paid a slightly higher price. The customer service was well worth it. I will definitely return to the store for other furniture items.
JoJo was very nice and helpful.
We have never had a more pleasant experience with a sales person than when we purchased a leather sofa from Jessy. Jessy was extremely knowledgeable, helpful, friendly and patient with us as we were trying to decide which sofa to purchase. I would highly recommend you ask for Jessy when visiting Ashley Furniture in the Fairfield/Green Valley store.
Jessy made thing simple and easy. Worked with us in so many ways. She was great! The store is big and has a beautiful big selection.
This is our second time purchasing furniture at Ashley in Fairfield, CA. Sherrie Hall was our sales rep this time and she does a simply fabulous, low key, no pressure job of learning what your interested in and taking you to the selection of items you might like. The store is in the process of a remodel and a bit difficult to navigate but Sherrie did the terrific job of finding us just what we wanted. Prices are fair and the quality varies to match your budget. Highly recommended!
No pressure sale. Showed me at least five pieces to choose from. Disassembled little as there were no brown couches except in leather
Ashely was a great shopping experience for us. William was a perfect salesman patient and fun. I recommend everybody to shop there for any furniture needs you might have. And a bonus is they made it affordable and worked with us even more because we are fire victims
Great experience with Baylie Simons! She was not pushy and let me take my time to decide when and what i wanted to buy. She even texted me when they were having a great sale. Thank you Baylie at the FAIRFIELD CA store.
Very helpful associate. Extremely satisfied!
Very good service and knowledge for our mattress selection. Bill O was an excellent source and was very patient with us.
Good furniture. 2nd time buying now. Holly was amazing!!! Goving us mattress demonstrations and breaking down the prices. I was approve for 2 different amounts and she was able to make my purchase be purchased with both credit amounts. Long paper work process, but good service by Holly. Thank you!!
Very helpful the assistance of william from beginning to end with ideas and suggestions well infirmed. I will go back and do again thank you!! I'm very pleased
Large selection of furniture
i purchased a queen bedroom set in fairfield ca . . the mattress that got delivered was a full ,now after 6 phone calls i cannot get them to replace the full mattress with the queen i purchased . this company . is a total fraud . my advise never set foot in any of their stores. . now i am turning this over to our attorney ,i dont care what it costs. i will drag these owners into court .
Most horrible customer service I have ever experienced. Sales associate who help Gloria was actually really sweet but didn't put a couple of end tables on my order so when it came time to pick up my order the circus began. EVERY individual I had contact with at Ashley Furniture today while trying to retrieve my order either 1. Had horrible customer service or 2. Absolutely NO common sense. . . . from the STORE MANAGER at the Fairfield location asking me "WHAT I DID FOR A LIVING" to the dispatcher at the warehouse who's tone made me feel like she really didn't even want to talk to me or do her job. Very disappointed with this whole experiment. The City of Fairfield has gone down hill with all stores and Ashley Furniture definitely fits in. Somewhat like the Walmart of furniture.
Amazing customer service :) thanks to Derek!
The whole experience started off great, spent a few days figuring everything out. Then that's when it started to spiral downward. We were paying cash but decided to try for some credit because of the zero payment, but instead of credit they tried to push a rent to own lease which is expensive. Not only did they mislead us with that, we had to come in the next day to do that and that forced our delivery date way off. After getting things sorted again, the delivery date kept changing. The day before delivery the time changed, so keeping it in mind we both work so had to get someone to accept the delivery. Original time was 915 to 115, then the night before it changed to 1030 to 230. I checked online and it showed 1030 to 1130 and luckily our person came over early because they showed up at 915 and told her she was lucky she showed up because they were ready to leave. Its been 3 weeks and finally got it delivered. And we still have to wait for the coffee table in February. Grrr. Longer then buying a car and a lot less satisfying.
I love the Ashley HomeStore in Fairfield/Cordelia. I’m a returning customer and both times my experience with their customer service has been an absolute pleasure. They really go above and beyond to make sure you’re happy. Especially the wonderful Miss Bianca C. there. She was so great, very patient and helpful while I spent a very long time choosing a new bedroom set, mattress, and dining room set. She listened to what I was looking for and added her much appreciated expert opinion on the different options. I’m very glad she was there to help me that day, and a couple days later when I went back in with a question. She’s the best!
I went to Ashley looking for a Sideboard/Buffet server . I didn't find anything that I like at the store. The salesman, William told me to look online and if I found something they would order it for me and it would be at a 50% discount. So, I did find a server; went back next day. William was unavailable to help me since he was with another customer. He ask another salesperson to assist me. They [Phillip] did an awesome job in seeing that my order was complete and explained everything that would take place doing the delivery . Thanks again for the great customer service .
We have ordered several pieces and collections over the year from here. I will say that Jessy D. (Saleswoman) is awesome and Sarah (one of the new managers) is very nice. My absolute favorite there is Gretchen she makes things happen and keeps the place going. I am NOT a fan of how the repair service goes, HOWEVER I was told they switched so I will leave 5 stars for now.
Our host/sales rep Chesiree, greeted us the moment we walked in, the store is full with many choices! We felt well cared for and it was actually a fun shopping experience.
Great customer service and great store with great looking showrooms! Staff was professional and courteous every step of the way! Glad I purchased my first living room/dining set here
Our shopping experience was informative and thoroughly enjoyable thanks to Chesiree.
Holly was professional and through
JOJo was a great Sales person she was professional and she was so helpful I definitely would purchase more furniture from her thank you very much
I’m on the fence of my recommendation of this store specifically. The person who completed my sale was phenomenal but the initial salesman was terrible. I purchased at the Fairfield, CA store. The original sales rep that began to help me, Bill O'Neil, was not very customer friendly. After he completed my transaction I explained to him that online had a promotion which took another 10% off and shipping was free. He proceeded to try to talk me out of this by stating that the sale has already been completed and if I wanted to I could cancel it and order it online but if I needed to return something I would have to pay for shipping. He made no attempts at trying to provide quality customer service. Then he said he would consult his manager at which time he did and the manager smiled at me and said take her to customer service. Bill took me to customer service gave my slips to the woman Jacky and told her to return everything I just purchased and then he walked away. I informed Jacky that I was unclear about what just happened as I thought I was being sent to customer service to get an additional 10% off as Bill had not given me any warning or notice about him cancelling my sale (I did not request this.) Jackie explained the process regarding online promotions and was very helpful in completing my purchase. She gave me two Ashley gift cards to use in the store. Jacky's customer service was superb! Bill on the other hand really needs some more training on how to appropriately communicate with customers and to be more friendly and provide better customer satisfaction. I would not work with Bill O'Neil again due to his poor customer service.
They sell decent furniture for high dollar prices. Then talk you into purchasing a protection plan that rest assured won't cover the broken knob or mechanism. I will not buy from Ashley again. There are other ways of purchasing the same furniture for a fraction of the cost.
I purchased a couch from Ashley and was sold the "Premium Protection plan. " I was told that this plan would cover anything that could happen to my couch for five years. Well, the couch ripped after 2 years and I filled a claim. Ashley's insurance folks denied my claim. I went back into the store and was offered a 60% saving offer on another couch. In the end this would cost me $485. Not such a great deal.
Beware of this place, Thiefs, Liars and scammers, internationally rip off senior citizens. Fast talking management intentionally conned an 85 year old woman selling her insurance, knowing she already has home owners insurance, for almost $800.00 also refuses to give refund on a five thousand dollar China cabinet, knowing damn well she did Not want or needed it to begin with, fast talking scam artists, knowing also she barely understands English, please shop anywhere else, that is if you like getting scammed, lied to and taken advantage of, then this is the place for you!!! Ashley Furniture in Fairfield, everyone BEWARE, BEWARE, BEWARE, LIARS, THIEFS AND SCAMMERS, PLEASE DON'T SHOP HERE!!! Over four months these thiefs still has NOT given her a refund, they even picked up the China cabinet three months ago and still no refund, Please People, DO NOT SHOP HERE, YOU WILL GET SCAMMED, LIED TO AND ESPECIALLY IF YOUR A SENIORS CITIZEN, THEY WILL TAKE ADVANTAGE OF YOU AND RIP YOU OFF, BY THE WAY, THE WOMAN INVOLVED WITH THESE SCAMMERS, SPENT OVER TWENTY THOUSAND DOLLARS, CASH, YES CASH AND THESE SCAMMING LOW LIFE THIEFS STILL TOOK ADVANTAGE OF THIS WOMAN, AGAIN DO NOT SHOP AT THIS STORE, CAUTION, MAYBE ALL ASHLEY STORES ATE THIS WAY, SO PLEASE BEWARE!¡!
They have the worse customer service! They delivered the wrong items and had me bring it to the store. At the store I was told it wasn't necessary for me to bring it, i was told that the driver should have taken it with them. My missing item was never ordered and I've been on hold with customer service for over 30 mins and still no answer. I wish I never bought my son's furniture here!!!!
Great service Jessi D the best if your ever in the Fairfield CA area at Ashley furniture make sure Jessi D is there you have the best service you could ever ask for!
Kevin let us look around at our leisure. He checked with us periodically and when we were ready to make a purchase, he made it happen quickly.
My experience was very good. The salesman joe was very informational and knew exactly what we were looking for.
My husband and I went into Ashley's looking for a couch and recliner for our new home. Holly was the first person to welcome us and helped us pick the perfect match for our living room. She was patient even when we were super indecisive. She made sure to not make us feel pressured or anything when making our purchase. Without a doubt will be back to this store for future purchases and will continue working with Holly. Everyone else who helped us was nice and professional but Holly was the best. Thank you Miss Holly.
First of all, there’s no wait time, ever. I was helped by Mr. Bill O. I originally came in just to look, but with his knowledge of all the deals, I ended up leaving with a brand new bedroom set that I absolutely love. We decided since we were about to move, we would wait to move it on moving day and he helped with that 100% by holding it for us a couple of days to pick up. When we rung the “congratulations” bell after purchase, the entire team told us “Congratulations!” They also thanked us numerous times and greeted us on the way out. I loved the hospitality, patience, friendliness, and honesty within the store !
They have a large selection and very friendly and helpful staff. My go to guy is TC. Thanks for your patience and help.
We have had great luck at other Ashley HomeStores. Usually they offer good prices on good furniture. We had heard rumors that this store had had problems delivering back order items in a timely fashion, but we opted to give them a try. Unfortunately the rumors were true. We were originally told our bedroom set would be delivered in 6 weeks. . . the two months. . . then three months. We saw the trend developing and canceled our order. I don't know why they continue to sell items when they know they won't be able to deliver in a timely and reliable fashion. Disappointing to say the least.
Bill was very helpful and was able to answer all of our questions about the products, availability and pricing. Overall great experience!
Your system is broken. I was told I would receive my recliners on New Year’sDay. I question that date twice. The salesman said yes and they couldn’t give me a time. so I waited at home all day. I called and they said they were closed New Year’s Day. They gave me a supervisor. She said it would be delivered that Thursday the 3rd and I would get a call Wednesday the 2nd. I did not receive a call Wednesday. So I waited Thursday and finally called. They said it would be Tuesday the 8th I called today and they said one of the recliners was back ordered until the 13th and delivery would be the 15th. I understand things happen. I should have received a call for the delay. I should have received that call three times. When asked by family and friends I will have to say you have the worst service ever. This is the second time I have written on this web site. Not even a call back.
Sherrie Hall was an amazing, helpful and fun person!! We had a great and easy and even fast experience at Ashley Furniture (Fairfield)
Super helpful
Tried calling this place multiple times throughout the day and on different days to ask questions. I am always put on hold for 15mins plus, then someone picks up and doesn't talk and then hangs up. Poor customer service, makes me not want to spend my $$ there. You can hear a group of employees talk when someone picks up about their plan for the night. . .
Can’t conplain was greeted as soon as we walk in. Sale staff on top of things service great and fast.
Awesome sales lady !!! Sherri Hall !! Super lady !!!
Their phone service sucks, you can never get through to anyone. Also their return policy is very bad. Don't ever buy a mattress from there!
BAILEY WAS AWESOME!
Kimora...she is awesome. She helped us ..with alot of stuff
Was able to look around without a salesperson looming over us. When we figured out what we wanted it was an easy process
We had a very pleasant shopping experience at Ashley furniture in Fairfield. Holly assisted us and made our purchase so easy. She was very pleasant and super helpful.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
