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Ashley HomeStore Fairfield, CA 94534

Ashley HomeStore Fairfield, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
4.4 Star Star Star Star Star
(1297 reviews)
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The service is very bad . Don't buy anything on line. That is my recommendation. I got the dining table with missing parts and they left it home and I'm trying to reach them for more than a week with no reply . Very bad service

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If I give them a no star I would. JUNK FURNITURE AND TERRIBLE SERVICE after getting your money.

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My delievery was scheduled for the 15th, I am unable to reach anyone one for customer services. Once i reached a rep. (Tanish) and others they hang up in my face. I believe this is very unprofessional. I have been calling for 10 business days. Being understnading i have left voicemail in hopes for a call back within 96 hours. No call back, I a have missed work 3 days without pay waiting for my purchase to be delieved. because the date constantly is being changed. I am being very understanding however, i also expect understanding to my circumstance... This is very unfair to customers that, the customer call centers all very RUDE and UNPROFESSIONAL. I asked to speak to a manager, she also hung up in my face by saying she does not have time for this right now! I truely expected more and i paid a lot of money for my purchase. I would encourage you not to purchase online.

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Sales rep was awesome, unfortunately the follow up is atrocious. The delivery of my mattress has been a no call no show...twice. I can’t get anyone on the phone. I feel like I’ve been robbed. I just bought a three bedroom house and need everything. I know it won’t be from Ashley. I wish I hadn’t given them my money.

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Delivery crew was fast and efficient. No complaints

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William was great. Made me feel great about buying.

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Pieces of our furniture was delivered broken and some of the art work came straight off of the walls in the store. Once again one piece of art work was damaged and filthy and the service person never told us that some of the art work was coming straight off the stores walls. I fill misled and lied too. I spent close to ten thousand dollars there thinking that I was getting new furniture. I won't shop there ever again nor will I recommend shopping there to my friends. So disappointed . Sincerely Barbara Crouch

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Holly was fantastic! She is very knowledgeable, patient and kind. Holly gave us pertinent information that enabled us to make the right choices in the purchase of the furniture for our home.

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We’ve had our table and chairs for less than 10 months. The bench and one barstool have been broken for 3 months. They continue to say a part needs to be ordered and they’ll call me back and they never do. DO NOT BUY FURNITURE HERE! They don’t stand by their product.

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Fabulous time at Ashley in Fairfield today! We were warmly greeted by Adrian, who did an excellent job of listening to our needs and finding the perfect pieces for our home. Very knowledgeable and professional. So happy with our purchases and so happy we went to Ashley! Thanks, Adrian!

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Best furniture, great customer service and they even had a wheelchair for me.

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Very helpful and friendly and informative

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Horrible service!! They don’t care about the customer nor do they have good customer service. Delivery is a total joke .. twice they brought the wrong items. BTW.. they can’t do returns it had to go through their corporate office and they will contact you in 2 days to go over returning your money for furniture you never received!!! Stay away from this store. Pay a little more money somewhere else for better service, customer care, product and delivery. If I could rate this store and company as a whole.. I would give it negative -5 stars.

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Much pleased with Miesha was very helpful and informative great service . Thank you.

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Adrian is awesome! Greeted us from the start with a smile and name. Even though it was his 1st day his professionalism, friendlyness and deminor never waived. He helped us find our dream kitchen table never pressured us on a sale . We look forward to returning to purchase more from him again. He's going to be a great addition to any team. Thank you again

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