Ashley Store Fairfield, CA

Mr. Q was amazing! So patient and helpful and he made sure I had the best deal available for my lovely new couch. Thanks Mr. Q!! Highly recommend bringing your business here

Tammy was very knowledgeable, no pressure, and helpful in a helping us pick out our dresser! We walked away confident about our purchase

Tammy was amazing and helped me furnish a whole house in 2 hours. Couldn’t have done it without her.

Today we came in and was greeted by Tammy, she was great. Tammy was very helpful and had great customer service. She even went the extra mile to draw up our floor plan so that we would have an idea of how things would look. Thanks Tammy.

If you're looking for furniture, go see Mr. Q. He was knowledgeable, took his time showing us the options and helped us find a great new sectional.

My husband and I went to Ashley Fairfield location, and as soon as we entered the door Tammy greet us with a big smile helped us and answered all our questions. She had a great personality and a great customer service. I highly recommend this location. Thank you Tammy!

Tammy and Gretchen. What a great team. We had a wonderful experience working with Tammy and she was very helpful. She walked the entire showroom with us trying to find the right fireplace compatible piece. We spoke with Gretchen and she was very helpful in understanding how the process and assured us about what to expect next. Thank you both for your attention to my mother and I today.

Tammy helped me a lot when I visited Ashley store in person. She is very knowledgeable about the mattresses and explained in detail the difference between firm, medium and ultra firm and plush types. That made it easy for me to understand my own needs. Because I couldn’t make up my mind looking at online mattresses, I went in person and she helped a great deal.

Very good customer service.. prompt delivery. Delivery guys were perfect and courteous. And thoroughly informed me of any information that I needed. In store customer service with Melissa was great!

The service was wonderful, our sales person Divina was very helpful, she went above and beyond to Answer all of our questions.. we told her we would be back for sure. The prices were so Reasonable couldn't find a Better price for the quality of furniture that we Wanted.. Thank you again for your wonderful service. We'll be back.!!!!

Tammy was wonderful and very informative. She was patient and answered all the questions I had for her. When she didn't know the answer she knew exactly who to talk to to get that answer.

Tammy was very helpful and friendly.

Tammy was awesome in helping us purchase a dresser!!

Tammy was very informative and helpful, worthy of 10 stars

Tammy is an amazing sales associate- please see her for all your furniture needs at Ashley

Good service but I hope the quality of the couch will be worth the price. The delivery fee is ridiculous!!! $500! A few years ago it was around $100.

Sales associate was wonderful. The manager on-site was not so friendly. She does not interact with customers, was very rude. Everyone else was so pleasant to work with. If you want repeat customers, treat them as if they matter and not just another sale. This was at the Fairfield location.

Today, I visited Ashley’s furniture for a personal financial issue I had with synchrony bank. To make the long story short, I was being charged almost $4,000 in interest. I called synchrony bank and the person that answered basically said we can’t do anything you have to pay this month or we will send you to collection. I dropped by Ashelys customer service and Gretchen helped me with calling Synchrony bank herself to see what was going on. Gretchen was patient, kind, understanding to my situation and advocated for me. She deserves more than this review, I received the Best customer service I could ever ask for. (this issue was not the furniture store since they did everything correctly.) I appreciate your time, thank you for helping with our issue, Gretchen!

Tammy was wonderful and so helpful in finding the perfect sofa for my small apartment. She was very approachable, thoroughly, and knowledgeable

Tammy custom service is beyond the expectations, she was very good. We give her 5 stars

Tammy at the Fairfield location was absolutely awesome. She was so personable and down to earth and helped us find exactly what we were looking for. We will definitely be back any time we are looking to update to our home. Thanks Tammy 😃

Sale person Tammy was very helpful and patient greet me also As I approached inside the store

It's simple experience in the process of picking our furniture. They are very helpful and professional. It was a pleasure working with the staff.

Tammy was fantastic. Super helpful and we really appreciate her patience with us

DO NOT WORK WITH THIS COMPANY. They have terrible customer service and if ANYTHING goes wrong with the product delivery or the product is damaged they will not help without fighting. I will not do business with them ever again. Their reviews are artificially higher because they push you to review them in store and the salespeople are good but they do not back up their products.

Thank you to Tammy who provided excellent service. I am very happy with the service she provided. She was very knowledgeable and the whole process was quick, easy, and efficient.

Tammy was thorough, professional and patient, especially since it took me 3 visits to finalize my purchase due to measurements I needed to take on my new place. I’m definitely glad she’s the one who assisted me

Tammy is great & I'm super excited to receive my new living room furniture.

Came to Ashley looking for dining chairs. Greeted by Noel. He was extremely helpful, explained all details, and didn’t pressure me at all. Ordered my chairs, and will return in the near future for a sofa. Good experience .

Tammy was awesome. She was super helpful and answered all of our questions. We didn’t feel any pressure to buy but she was patient and showed great customer service.

Great experience. I was pleasantly greeted by the sales representative who assisted me in purchasing a sofa and loveseat set. She provided helpful information and was very patient.

Tammy was vary helpful in finding a recliner for my father. We have searched throughout the local area and she was able to locate the perfect recliner. Tammy is very personable and professional. Tammy thank you for all of your help. Thanks again, William

Tammy was amazing, highly recommend !

Tammy did a great job helping us today!

Ashley was great! Very good service and delivery was perfect. Love my chair!

Came in looking for a new sofa for my family's living room. Miss Tammy immediately came over to help us and she did a fantastic job in answering our questions and finding us just the right sofa. She was very kind and patient the entire time, and gave us a great shopping experience. We left very satisfied with our purchase and with her amazing customer service. I look forward to having Miss Tammy assist us again when we return to shop at Ashley!

The quality of Ashley furniture is undeniably high quality! But the customer service, especially dealing with a delivery was very sub par and I almost cancelled my order because of it! Ashley homestore needs to hire their own delivery team. Because outsourcing it really hurts their brand name that you would expect from them.

First time visit to Ashley store and will be our go to furniture store from now on. New recliners and end tables, affordable, quality and excellent customer service. They were busy but “Mr Q “ never made us feel rushed or hurried. He was knowledgeable and very service oriented. Ashley Furniture is lucky to have a representative like Mr Q. Thank you

Tammi was wonderful! Such an easy seamless experience purchasing my new couch with her.

Wonderful service from Tammy, thank you.

excellent customer service, large selection and good pricing!

I had the worst buying experience while purchasing a 10-piece Modmax sectional. The sales person was not familiar with the product and instead of saying, she didn’t know the answers, she gave me incorrect information. Luckily, I had done my own research and was able to correct her. During the purchase process, I was taken to no less than five different stations to fill out forms. And once we were done, the sales person had not included all of the pieces that we purchased, so we had to redo some of the paperwork. The purchase process took 2.5 hours and they weren’t even busy. Ridiculous! Overall, the experience left a lot to be desired. I will hesitate to purchase anything in the future from this Ashley store.

Very polite and took time to help me . Her name is Tammy

Tamy was friendly and helpful thank you Tamy for your time and good sense of humor

Great experience. The staff showed me what I was looking for and let me alone to decide what best fit my needs. Very corgal and friendly

Helpful but a bit pushy. Felt rushed when there was no need. Although I'm happy with my purchase.

Working with Tammy has been a wonderful experience.

I want to thank Kimora for her excellent customer service. She was very knowledgeable and pleasant to work with. We had a great experience with her. We love our new furniture. Thank you for all your help.

I finally bought a couch after many months of searching. I worked with Noel. He was great fast experienced, and very kind somebody I would definitely want to return my business too. Thanks, Noel.

I had an exceptional experience at Ashley’s thanks to Mr. Q. From the moment I walked in, he greeted me with a warm and friendly attitude, making me feel right at home. He took the time to really listen to my needs and preferences, offering thoughtful suggestions without any pressure. I was impressed by his in-depth knowledge of the products, as well as his patience in answering all my questions. The whole process, from selecting the perfect piece to checkout, was seamless and stress-free. I truly appreciate the outstanding service I received and will definitely return in the future. Highly recommend!

Tammy was fantastic! So helpful, kind, and a pleasure to talk to. She was so helpful with my mom finding her furniture. High recommend speaking with her!

Agnes was really great when we were searching for our new bed. She answered all our questions. I am really looking forward to our delivery next week! I have never spent so much on a bed before, but I think that comes with getting older. We failed to ask about the return policy, and didn’t realize that all sales were final (unless something was defective). I wish I knew that beforehand. I probably would have purchased our bed through Costco.

She was very knowledgeable and took her time to make sure I understood the process and had all the information for every item to make sure I made the right purchase for my needs. Her name is Tammy in the Fairfield Store.

We were met at the entrance and guided to exactly the furniture we were looking for. Then left alone to decide, offered discounts to encourage us, and we left the store quite excited for our deal.

Tammy is the Best thank you...👍👍👍👍

Thank you, Noel, for explaining to us all the details that we need to know before we even choose the furniture that will fit our needs. Your honesty and your accommodating approach and attitude towards us has been appreciated.

Right when we entered Ashley Furniture in Fairfield Mr.Q greeted us right away.He helped us buy our first furniture to our new home! He was very patient and answered our questions over and over again😂 felt no pressure in purchasing. Mr.Q is the best! Look for him when you visit this store.

Excellent furniture and nice/polite sale reps.

Tammy was very helpful, patient and knowledgeable. Highly recommended. Very happy with our purchase.

Tammy was wonderful at helping us choose our furniture. She was attentive, patient, and came up with wonderful ideas to consider. She was never pushy and recommended all brands that she thought would fit our needs. She was a god send and made this shopping trip enjoyable.

Tammy was excellant at helping at getting a sofa and love seat beds. Very friendly and comfortable to be around and talk with. Very patient with our indecision.

Tammy went above and beyond. Really explaining all of our options, walking around doing circles around this large store. So friendly! So helpful! So knowledgeable!! I believed she stayed over her shift to make sure all is in-line. She even will even text her manager Tristen on her day off tomorrow to make sure her delivery notes were completely understood.

Best customer service I have ever received here at Ashley’s furniture. Tammy helped me and I purchased the couch I really wanted!

Absolutely not recommended. Save yourself the frustration, time, and money. This store is the epitome of poor service and broken promises. First, they casually claimed they might deliver by the 21st (even though we needed it by the 19th). Then, they abruptly pushed it to the 28th, only to later shift it to the 6th of the following month! Their priority seems to be taking your money as quickly as possible, and once they have it, they couldn’t care less about fulfilling their commitments. This experience has been beyond unacceptable—never again will I step foot in this store. Stay away!

In the last 6 months I have spent over 15k at Ashley's furniture, bought a couch, love seat, 2 mattresses, bed frame. My couch is only 5 1/2 months old and is already broken. It stuck in the upright postion and there no way to get it to go down. I called the store and they said the soonest they can get someone out is 2 weeks. My grandmother is disabled and in a wheel chair, how does she get around with this sticking out especially during the holidays. And yes if I could move the couch I would but it's too heavy. Very disappointed in ashley furniture and there customer service felt like they didn't even care.

Tammy was very helpful and informative! Highly recommend her

Tammy was great

Fantastic staff, our saleswomen Tammy was extremely helpful and kind.

Tammy was great and very helpful. She was the best. I will definitely look for her when i come back. Give this girl an extra big raise.

Tammy was so helpful and sweet and gave us great customer service. We really enjoyed our time here and are excited about our purchase. If you ever need a furniture refresh try Tammy at Ashley first! You will have a great time and leave with furniture you love.

Tammy provided excellent service to me and my family! I highly recommend her!

Ashley Furniture has always given us excellent service especially from Ms Divina Valeros who has been and always is very receptive to our needs and requests. We have been using Ashley Furniture for most of our big furniture purchases for a while now.

Tammy she was the seller that helped me out She was so kind and she explained everything so clearly and she was very understanding of me I really appreciate it thank you Tammy

Came to take a look and found my self making a purchase right away with the amazing help of Tammy she greeted with a warmly welcome since my entrance and took the time to explain their sales and promotion greatly appreciate her assistance trough my transaction.

Thank you Tammy you are excellent! Thanks for helpme

Tammy was extremely helpful and vibrant. She knows her stuff and guided us throughout the whole process. Enjoyed working with her. ☺️☺️

Tammy is an excellent salesperson who treats you like a customer trying to make a major purchasing decision. She explains everything to you and is patient. The truth is, I saw her on Black Friday helping a customer. Her empathy and willingness to be patient with that customer showed that she was the one I would like to help me with my purchase. I am so glad she was working when I came in, but had planned to ask for her if I did not see her. The person who initially took my request was ok, but seemed to be all about the deal rather than the person they’re trying to make the deal with. I really wanted to give my sale to someone really deserving and Tammy. Tammy is a blessing for Ashley furniture and it was a pleasure working with her. She was so pleasant that I even bought an additional piece. Thank you Tammy!

I went in yesterday and I was helped by Agnes. She was great and helped my fiance and I find a set we really liked and we bought it. However, afterwards we couldn't help but feel uneasy about the price, and that there was a $400 automatic warranty attached just to get a discount. The math wasn't adding up, so I returned to the store with my dad to talk to 2 managers there, one being the customer service manager at the back desk. I felt pressured into keeping the set regardless of how I felt about the price and getting a good product, but I know I can get one at a better price. I also didn't appreciate the snarky remarks from the customer service manager as I went to cancel my order, saying "trust your guts, as long as it's not anyone else's guts," implying that my dad is the one who dragged me back to Ashley to cancel the order. I loved the experience at first with Agnes (who was not there when we came back), but coming back really showed true colors, and I will not be coming back because of such a sour experience. My fiance and I get married this month (Dec 2024) and this is our first time trying to buy furniture we like but at a great price. We would've loved the furniture set if we could've just removed the $400 automatic warranty, but they were not budging. Please do your research as I think they have great quality furniture, but be sure about the purchase and learn from my mistake.

Agnes G. was super nice and helpful. Helped us figure out the best format for the space we had.

Tammy was excellent. I felt her attention to detail and her approachableness when asking questions about the different items was perfect. Tammy, thank you for taking the time with me and my friend on Sunday. I absolutely appreciate it.

Tammy was wonderful she helped me find my bedroom set.

Tammy was exceptional in her service. No pressure sales person. She is joyful and pleasant to deal with.

Tammy is an amazing sales person and I loved working with her. She was so knowledgeable and helpful and had the best positive attitude. I want to work with her everytime!

Tammy was very knowledeable and helpful. Very pleasant experience.

Tammy Great service

Kimora from the Fairfield CA location was a huge help. She was very transparent and honest and helped us get the chair. We always wanted and gave us a good black Friday holiday sale. we will return.

I had a giftcard that was for the Emeryville store that recently closed i delt with a person named Trevor that refused to take the giftcard as it was issued from the Emeryville store manager and for that location. I was told to return in a few days as they had to escalate it to the corporate office.The giftcard was for a horrible customer experience and this put the icing on the cake. I will never patronize this location again. They were unhelpful and dismissive.

Tammy was such a great help with our order. She made it easy and simple great service!

I went in on Black Friday. Every parking space was full so I knew they were really busy. I knew what I wanted so I set it for the living room section. Almost right away a very nice lady named Agnes approached me. I told her what I was thinking of and she led me straight to what I was looking for. I had shopped around and knew I was getting a good deal so I purchased them with delivery being set 10 days before Christmas! You've done it again Ashley. Thank you.

Tammy was exceptional and helped us. She was running around trying to find the color we saw on an online add. We purchased 3000 of furniture and absolutely love it!

Mr. Q was AWESOME!! He was professional, knowledgeable and friendly.

Revised—I am giving this store a 1 star and will never purchase from them again. After what I thought was a pleasant experience, I get home to find out a 5 yr warranty was added to my invoice for $399.99 without my knowledge. There was never any mention of this. I called same day to cancel this and was told someone would call me. Fast forward to me calling numerous times to get answer and finally was told this was part of the promotion. I NEVER WAS TOLD Of THIS!! They basically have said too bad so sad. Customer Service seems to be a thing of the past!! Looking to purchase a dining table and couch. Very pleasant experience with the help of Mr Q. No pressure sales !

Saw a painting I wanted to purchase but it was out of stock. I asked the floor person if I could purchase the display copy. She said yes, but there was a process. She took my information down and said they would contact me in a week. Never heard from them. And by her disinterested demeanor, I kind of expected that.

I went in , wow ,this Ashley furniture wharehouse is huge , great looking furniture ! I was greeted by a nice lady receptionist who led me through to the ordering office where two other nice ladies assisted in helping me perchase 2 more chairs for a previous Ashley buy my wife made . Thanks again Ashley ! Happy holidays ...

Tammi was such a nice person loved the way we got treated!!

Would not recommend this store. I was overcharged by 1200 dollars. Go to a different ashley if you don’t want to be robbed..Also do not buy anything from Ashley unless it’s Black Friday. Otherwise you’ll be paying $ 2000 more for anything you buy.

Tammy, went out of her way to help me pick out the best love seat for all of my needs at grate price. Thanks TAMMY

Friendly and knowledgeable sales people that make you feel welcomed and not pressured for the sale. Good products and great prices, what more could you want

Great customer service from all the employees! But Tammy was very sweet and very very helpful! My husband and I will definitely be back!

We had good buying experience with Tammy today . Very pleasant, informative and educational ,,,discussed to us throughly different types of leather materials their pros and cons and so on . And most of all we had fun with her .

It was wonderful time that I purchased from Ashley store. I am very grateful from sales women named Tammy, she helped us find what we needed. She had a great behavior towards customers.

I appreciate Mr. Q. IS ONE OF THE BEST EMPLOYEES THEY HAVE PLEASE GIVE HIM A RAISE aSAP

Ms.Tammy was great at her customer service when I first walked in she already ask if we need help being so helpful. I felt so welcomed

We were warmly greeted and shown exactly what we came to see. Divine was outstanding and we appreciate her professional and personal service.

Tammy was very helpful and knowledgeable. She really took her time to help us find the right piece for our home. Thank you!

The sales person Mr.Q was very helpful and knowledgable. He made our shopping experience very pleasant.

Went in to find a coffee table and one bar stool. Carissa met us at the door and pointed us the right direction. Once we found the desired Items, we contacted Carissa was very helpful and efficient with our purchase. Very good experience all around!

Tammy helped me and my husband get our dream couch and dream tv stand! We couldn’t be more in love she was so passionate about helping us!! We couldn’t have lucked out more being in her hands. She made the process smooth and clear and explained any and every question we had. She even went above and beyond in clarifying their fpp plans and what would happen if there’s an accident to our purchases. If we make more Ashley purchases it will be with her!

Absolutely a fabulous store with attestation sales representatives. Store showroom was full with large variety of colors, patterns and selections to choose from. Tammy my sales rep was very helpful and answered all questions. She made sure I recieved all discounts that were available with my purchase. If your looking for furniture definitely loom at Ashley furniture first! Will be shopping there again for sure. Thank you Tammy!

Tammy was very helpful.

Tammy showed us around and was really pleasant to us. She was really enthusiastic and happy to help us out. Overall our experience at Ashleys Homestore was great thanks to her.

Tammy at the Fairfield store was such a nice salesperson. She was very helpful and explained all the info on the computer. Easy going and offered us time to think about our purchase and we purchased the FPP to keep our product safe in the event of an accident. She’s an asset to the store.

Tammy was wonderful to us

Agnes has an excellent customer service skills.

Tammy was fantastic. She was honest and reassuring. Work with her or Noel and you ate in good hands.

This is our third big furniture purchase from Ashley. Our first couch we owned for 13 years. Tammy was knowledgeable and friendly and helped us pick out a chair for our family room!

We have had the best experience with Tammy today , she helped us so very much and was very knowledgeable of all the furniture we were interested in . We truly appreciated her help and caring personality! We will be back … Thank you Tammy 😊

Mr. Q was knowledgeable, helpful, efficient, and wonderful to work with.

Tammy at the Fairfield store was amazing! She really took her time to get to know us and our style of furniture. She genuinely took into consideration our budget and made everything possible to not go over it. Tammy really made our whole experience so fun and stress free!

Agnes G - very helpful and friendly. She’s easy to do business with; I highly recommend her.

Pooja was Very professional and very very helpful.

Divina was extremely helpful. We were moving, and she was able to accommodate our moving date.

Salesman was excellent and professional and not harassing us like other companies just trying to get a sale. We were comfortable and relaxed and not pressured. Definitely returning for other products.

Went to Ashley Furniture and was assisted by Tammy. She was friendly, attentive and provided great customer service. Highly recommend

Tammy was great and super helpful. Kind and attentive.

She great and knowledgeable an patient Tammy

Agnes was an amazing associate. She helped us find everything we needed!

Tamana (Tammy) is super sweet and knowledgeable! She was so patient with us (:

Tammy was amazing! So personable, friendly and knowledgeable!!! Thank you!!

I went to Ashley off a friend’s recommendation, and I did not leave disappointed. Everyone I encountered was friendly and attentive, but Tammy helped me find a comfortable couch and talked me through the pros and cons of each one I liked before I made a decision. I settled on the Alesandra model and I’m so excited for it to arrive!

Karissah and Tammy did a great job helping me with my purchase. Thankyou. Arthur Robinson. Go Ashley Furniture.

Very attentive sales representatives. Timely delivery, good prices.

My experience was great, my sales person was Agnes G. She is awesome, please give her a try.

Bought a closeout floor model outdoor furniture set. Ashley had me personally move it from the floor out the back to loading dock and I had to load it myself. They had no one who could help in the store or in the warehouse. As a matter of fact, the sales person was willing to help but the manager said she could not because insurance. I had to get it in one day and one trip. If it wasn't such a good deal and my brother lived in Fairfield, I would have told them "screw you"! So thanks for nothing.

Ritu was amazing I thank you for all of your time help and patience helping us find the right everything for our new apartment

Tammy and Karissah 👍🏻😊.Very nice.

Ashley store , I need your advice/ help . The bed I purchased never been used. The mattress is too high. Can we replace it with shorter one . What is the shortest size that could fit in the bed I purchased?

From the minute I walked in Agnes the trusted adviser of Ashley noticed me and made a joke and immediately I was smiling and felt so at home. We were laughing most of the time .Such a warm feeling from her.I was looking for a comfortable recliner and she took me to this special collection of range rover (Boyington collection) recliners I sat down and didn't get back up for awhile. I immediately fell in love with this fantastic chair and bought it. Come in and see Agnes for your furniture needs!

Tammy was super sweet and awsome service!

Thanks Alma for your help best costumer service. I will buy again just for you! Thanks again!

Tammy was an excellent salesperson. She was bright and welcoming but not overly aggressive. She made my furniture buying experience enjoyable and I will definitely be searching her out for my next purchase.

Noel was excellent! He went above and beyond to find the best deal for us and made the process seamless and smooth.

The experience was TERRIBLE at Ashely Store in Fairfield. We were delivered a couch with a broken recliner on day one. They took months to respond or to offer a satisfactory resolution. They wanted me to wait for a part to fix the problem. After at least 10 phone calls. They finally picked up the broken couch after I said I was going to seek other options to resolve this. They still never returned my over $400 delivery fee and again that was after I made several other calls inquiring about this. They stopped responding altogether. I would NEVER recommend Ashley furniture unless you want junk and horrible service. Giving a (1) star since I cannot submit this review with zero stars.

Noel did a great job helping me

Tammy was excellent assisting my husband and I pick our new living room and master bedroom set. She is kind, thoughtful, professional and a joy to be around. Thank you Tammy for helping us settle into our new home!

Agnes Guadiz was super welcoming and helpful as soon as we walked into the Ashley Store. Thank you so much!

Agnes was fantastic and made you feel like family! Definitely recommend!

Agnes is a very lovely person , love the way she explained everything. We need More workers like her please. I appreciate for everything you did for us we will be coming back .

Was just here to buy a piece of furniture for my new apartment and Tammy was incredible. She was so welcoming and kind about answering all of our questions. Wonderful experience buying my furniture here.

Agnes G. was great!!!

She’s a very nice and helpful person!

Davina was awesome and so friendly! She helped us get all the items we needed for a great price!

Noel did a good job.

Noel was very informative….. Great job!!!

I was helped by a lady named Tammy who was super nice and helpful felt like I was talking to a friend rather than someone trying to sell me something. I felt really comfortable around her, usually I try and avoid salespeople because I feel uncomfortable how they try their best to sell me something rather than getting to know what I want or feel. Overall had a great experience with their customer service and my purchases.

I’m updating my original rating. Ashley didn’t delivered all the expected items, it’s been almost a month since my delivery that I had to call and report a missing item. Ashley representative promised that my missing item would be sent via UPS. I have not received it, I’ve been calling and can’t pass through the automated system. This one star is for the after making my initial purchase. ———————————————————————————— Noel assisted me with my first purchase at Ashley in Fairfield, Ca. He was knowledgeable, helpful, and very patient. Next time you’re at Ashley, ask for Noel.

Tammy was very helpful. I love my new furniture

Tammy was very helpful and was available to answer all my questions.

(Translated by Google) Tamy was very kind and explained to us in great detail and we bought some tiwn mattresses (Original) Tamy fue muy amable y nos explicó muy detalladamente y compramos unos colchones tiwn

We recently visited Ashley, and the service provided by Mr. Q was outstanding! He was incredibly knowledgeable, patient, and went above and beyond to help us find exactly what we were looking for. His attention to detail and commitment to ensuring we were satisfied made all the difference in our shopping experience. If you're shopping at Ashley, we highly recommend asking for Mr. Q he made the whole process smooth and enjoyable. Thank you for the great service!

Agnes helped us get our couch for our first home! So sweet very helpful and patient she checked on us the whole time we were there trying to make up our minds. THANK YOU THANK YOUUU

Tammy is Very helpful and personable.

Tammy was very thorough, very professional and her knowledge of all products was extraordinary. She made us feel very comfortable in making our own decisions with our selections.

Agnes was spectacular! I could buy furniture or anything all day long with! She’s a keeper!!!

Noel he help find a good couch at a fast time recomend

Noel was very helpful explaining the financing process when buying our new couch

Went to fairfield Ashleystore and Melissa helped me with my entire home furniture in San Francisco. She was patient and professional. She was even able to price match a few items for me from other furniture stores. I’m still waiting on my delivery end of this month so will wait and see how it goes.

Mariano was extremely helpful. All of the staff who helped us were kind and knowledgeable.

(Translated by Google) Mariano and Alma gave us very good service. They speak English and Spanish. I recommend them. (Original) Mariano y Alma nos dieron muy buen servicio hablan inglés y español se los recomiendo.

Tammy here at Ashley’s was absolutely phenomenal. Very patient, NOT pushy and an absolute asset to this location. She answered all our questions, went above and beyond to make it a smooth process and made us feel extremely comfortable. I wish I could give more stars.

Tammy was so amazing! She was so patient and cared about our experience. We truly appreciate her service. We came in just for a dresser and ended up with a full bedroom set at an amazing price. When you head in ask for Tammy!!

Agnes - really enjoyed her great attention and professionalism. Definitely, recommend to buy your furniture at Ashley and ask for Agnes 😊

Agnes G. Was super helpful and speedy.

Amazing go see Agnes G!

Noel was very professional and informative.. he's soooo handsome

We made a purchase today our sales rep was Tammy, so has great customer service, was very personal and professional thank you Tammy we had a great experience today 💕💕💕

Thanks Divina Valeros for your help.

Noel was very helpful . Took his time and Showed us multiple options. He was kind and listened to what we wanted and helped us find a perfect option for us .

Divina thank you for your patient attending us

Mr. Q made the process very easy picking out a new couch. Moving and decorating a new home can be very overwhelming, I appreciate the knowledge of the store and products. Very happy with his service .

Mr. Q provided us with great customer service and had answers to all of our questions. We would definitely recommend him as a sales representative!

Alma & Noel were very professional and helpful while I was searching for new furniture. The process was swift and easy. Thank you all for the experience.

Agnes extremely friendly, personable, great sense of humor. Very knowledgeable about products I purchased.

Kimora was excellent. Helpful and wonderful. Excellent customer service. She deserves a raise.

We went today to buy a Sofa and Alma helped us and she was so kind and polite I recommend her if you're want something for that storw She's very professional

Noel, was very nice and helpful in helping me and my family choose and bed frame and mattress for my new bedroom.

Alma was AMAZING!

Came in to just browse couches see what they had to offer. Wasn’t expecting to actually buy a couch same day. Mr Q came right up and asked us what we were looking for in a couch and he showed us multiple options. Sure enough we found our perfect couch! Mr. Q made the whole process quick and simple.

Mr. Q took amazing care of us. We had our initial conversation about what we wanted and he immediately took us to what we needed. Within 20 minutes we had exactly what we were looking for!

Good furniture. Good vibes. Thanks Tammy for all your help and patience.

Excellent service. I appreciated that there were no high-pressure sales pitches or slimy tactics. And I found Mr. Q, the salesman who helped us, to be very knowledgeable and helpful. We are so excited to be getting a new couch!

Bought a couch from Noel, very kind and friendly. Will be coming back next time I buy furniture!

Incredible service from Noel. Definitely will be coming back if I ever need more furniture of any sorts.

We visited the Fairfield store. I like it. The have lots of variety. And the customer service is very good

Noel greeted me right away upon entering and he was able to pull up my husbands order and add the missing piece to my couch with ease. I was able to confirm with him what day I would have it delivered as well so I can plan ahead. I will be coming back for everything else I may need.

Divina helped us all throughout the process of selecting and is very patient and very attentive in all our needs. She is very patient and accommodates all requests. Looking forward to working with her again in the future.

Pooja is the best at the Ashley store. She sold me on the first item I looked at! Go see Pooja 💪🏽💪🏽💪🏽

(Translated by Google) Alma and Melisa gave me all the information I needed, very good customer service, I recommend them (Original) Alma and melisa me dieron toda la información que necesite muy buen custumer service las recomiendo

Noel was great ! Took care of me and was very knowledgeable and helpful also very patient with showing us what we were looking for.

Tammy is very nice, knowledgeable, great sales representative.

Pooja was a huge help. We got everything we needed. Great experience!

Noel was very knowledgeable and helpful.

Kimmie was awesome and super helpful. She was assisted by Tammy who was also amazing!!

Mr. Q was an awesome sales person! Totally low pressure and great personality. Super knowledgeable about the different couches we were looking at. Made the whole experience really pleasant!

Noel was a great help!!

Came to Ashley for a powered recliner as my mom just had hip surgery. Pooja was a delight to work with as she showed us exactly what we asked for. In an out in 30 mins with a beautiful recliner bought.

It was pleasure to work with Tammy!

Noel at Fairfield location was very knowledgeable on every item i was interested. Bought a tempurpedic, kitchen table, living room set and dresser. Very happy with purchase and service. Will return for more items in future.

(Translated by Google) Bad experience, the furniture arrived broken, the drawers were loose and defective and there were no replacement options. (Original) Mala experiencia, los muebles llegaron quebrados, los cajones flojos y defectuosos y no dan opciones de remplazo

Pooja was very helpful

Tammy did great

I recently came in to look at some mattresses and Kimora was very helpful and kind.

Pooja was very helped me find the perfect chair for me!

Diivina great job

Great customer service and awesome deals! check this place out if you want good Quality furniture

Tammy was so AMAZING! She was so sweet and nice. She answered every question we had and was so helpful throughout the whole process. She is the best and Ashely Furniture is lucky to have her!

Mr Q did great! Excited to get our new couch!

Tammy was our sales women and she was so much fun! She was helpful, informative, and friendly. I felt like I was shopping with a friend and not being sold to. It was an enjoyable shopping experience . Thank you tammy!

(Translated by Google) Alma good service (Original) Alma un buen servicio

The sale associate was very patient and very helpful. Definitely recommend her to my friends and family

(Translated by Google) Woven soul (Original) Alma tejeda

I had a wonderful experience. They treat me well. They answered all my questions. Highly recommended.

She answered all our questions (Alma)

We had a wonderful experience with Tammy at Ashley Furniture in Fairfield. She was so helpful in arranging for us to purchase and pick up our furniture.

Great customer service by Noel! We appreciated his patience and he helped us purchase the right sofa for our large family!

Agnes G - super helpful and answered all my question professionally!

Pooja was great! Excellent customer service!

What can I say, Pooja was very helpful and patience. I visited her three times and she was just as patience each time. It wasn’t that I could make up my mind. My husband had a stroke and she helped me to find the perfect couch to accommodate him at this time while he gets stronger. She is an entire VIBE! Cassandra Chambers Fairfield Ca

Noel, we had a great experience today with Noel. His professionalism & kindness was much appreciated. Bravo 👏

Agnes was great!!! Easy going, very helpful.

Noel was very patient and super helpful with all the furniture we were looking for.

Tammy was AMAZING!!!! She was attentive and gave us a great tour of the store. She was very knowledgeable about the fabric, materials, and dimensions of the products. She also helped us pick out the perfect sectional for our living room and even drew out all possible configurations to help us narrow down our decision. We appreciate her so much!!! She is the best!! Thank you Tammy!!

Agnes G, was great and helpful, got me out super quick!

It was great experience. Noel helped us in finding exact items that I needed for my house that I was looking for some time.

Tammy did such a great job assisting me today. She’s very pleasant, jolly, and very helpful!

Amazing customer service from Divina. Highly recommend!!

Alma was great. Took care of my order. Found a great dining table, coffee table and end table set.

Noel helped immediately and efficiently explaining everything regarding the sofas and showing different options. Quick, easy, and hassle free.

Noel was extremely patient and helpful. He took time with each customer I saw him help and he didn't pressure us to make a purchase. Great service.

Noel and Pooja were really helpful in our furniture shopping. They made our experience very seamless and were super helpful throughout the process.

Noel did an amazing job helping me buy the Isanti table and answering all my questions! Would highly recommend!

Agnes was so helpful and answered any questions we had! We had such a wonderful experience! Thank you Agnes and Tammy!

(Translated by Google) Very good service and customer service Thank you Alma (Original) Muy buen servicio y atención al cliente Gracias Alma

Very easy and fast ! Also friendly

Great customer service experience with Agnes G. Very professional. Thank you, for all the help! 😊

The service provided from Pooja was excellent. Thank you for your patience with us 😊

Agnes was very helpful. She made the shopping experience very seamless. She showed us different quality sofas and dining tables as well as the benefits of each. Super happy to be going home with a great quality sofa and dinning table!!!!

Agnes was the one who helped us selecting our living room and dinning sets. She was attentive to the qualities of stuff we needed and checked every box possible. Got us the best deals too! Go look for her if ever you’d need any help! Thank you Agnes! Will surely come back to this store because of you!

Agnes G. was great! She helped us with financing and found the best option to fit our needs. We always enjoy the selection of this store and helpful attitudes of all the staff.

Noel was awesome, very knowledgeable, and has great customer service. What a refreshing shopping experience. Keep up the great work 👍

Agnes G., wonderful customer service and great personality.

Thank you for the help.

Agnes G was very kind and helpful! We were unsure of what to get for our couch, she was patient enough to discuss our option base on what we wanted. She made our transaction unforgettable! Ashley’s furniture is very fortunate to have Agnes as one of their sales representative. She’s authentic and very funny!! #goforgold!!

I was helped by Agnes G today and she helped me purchase a sectional and dining table. Hands down, the best sales rep I have worked with! She was great at showing all options that fit our style and budget. She also made me feel confidant and comfortable when deciding when financing. This could’ve easily been a stressful day of decision making, but she made it enjoyable. Thank you so much Agnes!

Pooja greeted us immediately and was extremely patient. Great customer service

Pooja was very nice, informational and concerned for my physical handicap. Would definitely recommend.

Mr Q and Noel were both amazing I highly recommend either one for your furniture needs!!

Noel was very helpful

Great service thank you divina

Noel was helpful and attentive- this is our second large purchase here and will continue to be our go-to store for furniture.

Pooja was a delight

The experience I had at Ashley’s was the best customer experience I’ve had. Agnes G. Was very knowledgeable and patient with the decision making process of getting new furniture for my new place. I am beyond excited about my recent purchase. Thank you Agnes!

It was the first time in the store and while I had just planned on looking at some items Pusha was very helpful and showed me all the different options and types of sofas and loveseats that might fit with what I was looking for. And I ended up purchasing a three-piece set and got a good deal on the financing. Thank you for the help

Agnus made the furniture shopping experience quick and easy.

Pooja was awesome at Ashely Furniture

Pooja was super helpful with our purchase. The showroom is beautiful!

Davina was very attentive and helpful with assisting us in picking out our new couches. 10/10

Davina was very helpful and nice!! We were sold on a couch for our new home within minutes!

I visited this Ashley location about 5x. Noel has been very helpful and answered all my questions patiently. Kimora was also very patient and accommodating when Noel was off during one of my visits and I appreciated them working together to help me with my purchases.

Noel was very friendly and helpful and explained things clearly.

Agnes G was very helpful with showing us around and helping us to narrow our choices. She was very concise in explaining the warranty and what to expect for delivery. If I could give 10, I would. 😊

Divina Was such a big help and so patient!!

Divina was an excellent help! Love coming to Ashley’s in Fairfield!!

Salesperson at Fairfield, CA store sold us wrong size mattresses after REPEATEDLY telling her the correct size we needed. Also told us the less expensive mattresses we preferred were not available, which turned out to be untrue. Also told us the warranty on our mattresses would be void if we did not purchase their mattress pads at $100 each- also a lie. Also charged us exorbitant delivery fee twice the amount over any other firm’s charges. The return/exchange process was ridiculously complicated and clearly designed to prohibit returns . Overall a terrible sales and service experience

First time purchasing from Ashley & customer service was amazing DIVINA WAS AMAZING & super patient with us. She helped me and my family’s purchase for our new home!

Agnes G. was wonderful. She was very helpful. Greeted me as soon as I walked in the door. She explained everything down to the finance and payments options. I was able receive my Funiture within 3 days. Service was fast and convenient. Thanks Agnes!

Agnes and Marquez were both fantastic, quick shipping of new table and decent price!

Terrible online process and Terrible customer service. Tons of other companies. DO NOT USE ASHLEY!!!! I ordered a bunk bed online they took my money and 4 days later said they declined me because of thier credit security. So that means I can't use my card to order but they still take the money off of my card even though they say they don't. I called customer service who told me they can't complete the order and said 7-10 business for me to get my money back and hung up on me. I'm pissed they stole my money from me for 7-10 days plus the 4 days I've waited and gave me nothing in return. This company is criminal!!!!

Divina was awesome! I purchased a dining room table today and she was very helpful. The whole process was smooth. Will definitely be back.

Mr. Q needs a raise! Great customer service

Divina

Agnes was very helpful and got me a perfect recliner for my Mom . Great person to meet .. and work with …

Agnes G is very accommodating , we’ve been in the store for 2 hours and she is very patient in answering all our queries!

Gretchen and Divina showed a extreme amount of professionalism, customer service and patients. Both took their time walking me through each step to make shopping at this Ashley location a pleasant and memorable one. We will be back again to shop. We will recommend our friends and family shop at this location. However, it has been extremely hard to get a reputable technician that is actually from the company, Ashley. It seems to be one problem after another. Not big problems but big enough to be a thorn in my side from time to time. Since getting this lovely furniture that I am happy with, there seems to be issues with the hardware that's holding together. My couch. To be blunt on the side of my couch. It is buckling where I can see the tack or the nail that was used is part of the physical structure to be held in place. I complained about this inside the store but have yet received any help to come fix this problem. At some point, I'm going to get a little tired of dealing with Ashley and choose to go elsewhere. I know Ashley is a big furniture company so my business means nothing but from a moral perspective in business eyes will stand on those principles whether they are affected or not.

Pooja was wonderful, and very helpful

Divina was so sweet and helpful when we bought our couch and made sure to give us any available discounts and ways to save.

She always help me with my purchases & that’s AGNES G! 👍👍

Agnes G She is very friendly and she give a good service . She is the best .

Pooja was great! she was extremely helpful, gave us all the information without being too aggressive. she was great to work with!

Thanks Noel for great costumer service

My wife and I had to modify an order we placed and Mr. Q and the rest of the crew here made it simple and painless. Thanks!

Noelle and Pooja were very helpful and kind.

Kimora did an amazing job helping us buy a couch today! Thank you

Agnes G. was amazing helping us. Made everything quick and easy. Thank you!

Great service from Divina at Ashley furniture in Fairfield California

Agnes was positive and helpful. Did not push anything and made sure we were able to see all the options we were in for.

Noel is very helpful and explaining all detail, sale discount warranty coverage. very friendly pleasant person. asset to the store.

Divina was so helpful.

Noel is awesome! Helped us out so much. Very friendly and patient. Highly recommend Noel!!

Noel was great! Made our purchase easy and enjoyable! Highly recommend and ask for Noel.

Good but Pooja is a bit pushy and demanding. Giving commands like "come" and "sit" I made a purchase today because I needed to buy if I didn't, I would have left. I'm just not a dog.

My experience today was great, Alma noticed my family and I walking around and quickly assisted us. We found a great sleeper sofa that will fit perfectly into our home. Thank you Alma. Blessings 😇

Amazing service, spoke with Noel and he was very informative

In and out of the door with a sofa in no time. Thank you, Noel!

Noel & Puooja Thank you both were amazing

Ritu was an amazing associate to deal with. Very easy going and knowledgable of the products. My family and I were extremely happy with her assistance in finding the perfect family couch and love seat. Will definitely recommend that anyone who goes to Ashley furniture in Fairfield request Ritu for your furniture shopping experience

Agnes was great, super helpful and funny. She was knowledgeable and was able to help us configure our new couch.

MR. Q was awesome. He helped with the whole process. As far as The company, the policies have changed and is not what I expected in terms of financial options. But the manager was very forward thinking and she was able to make sure we got out the door satisfied. Thank you Mr. Q and store manager

Mr.Q made our experience a positive one! We accomplished our mission and got the whole team involved. Looking forward to the delivery. Thank you Mr.Q ✊🏾

Pleasant service Knowledgeable

Rita was extremely helpful, she had our purchase already setup and ready to process upon our arrival to the store.

Mr. Q, was very professional, informative, and welcoming. Helped me select the perfect furniture for my home thank you and will definitely recommend him to others.

Mr Q was awesome!. I came in a couple days ago & he greeted me right away. He wasn’t pushy, as most sales people are. He was very informative & answered every question I had with great detail. I will definitely be coming back!.

Noel thank you for your help!!!

Assisted by Mr. Q. Great customer service. Was patient with me and answered every question I had. Will be back!

I would like to thank Mr. Q for the awesome customer service he provided for my mom and myself. My mom is looking for a bedroom set and Mr. Q answered all of her questions, as he is very knowledgeable on the type of set my mom has in mind. Thank you Mr. Q and Ashley for the great customer service. Would recommend customers to visit 👌🏾.

Kimberly was very kind and amazing today

Kimberly was great today !

Noel and Poona they both gave me excellent professional services . It was truly a pleasure working with the both of them. They are excellent team together.,

Noel

Divina is absolutely amazing she helped me fully furnish my apartment while on a tight budget. Definitely come here just to get advice and amazing help from Divina!

Noel was so helpful and friendly! We came in 8/1/24 looking for a sofa set and we were greeted immediately. Huge selection with wide range of quality and pricing. We needed a specific size for our space and Noel recommend the perfect set. Thank you for the great service. The other staff were also very friendly.

I had a fantastic experience at Ashley! My family and I came to the store ,not really knowing what we were looking for. The saleswoman Divina offered us guidance and information without being pushy. Ultimately, we found the living room set of our dreams. It was quick, easy, and comfortable. I am truly grateful to Divina for all her help and patience 🙏

Had a wonderful experience at Ashley Furniture. As I walked in I was helped. Devina was awesome. Helped me with my purchase and so excited for my new furniture.

Agnes G. Very helpful and patient throughout our experience! Very kind and friendly. If you're going to Ashley's in Fairfield, look for Agnes!

Divina V. Was a great help and was very patient with us while we’re trying to make up our mind between different furniture sets. She was very helpful with suggestions and providing information on anything we asked about! She made our experience in the store that much more wonderful and very successful!

Noel is amazing

Awesome service!Very friendly and amazing!!!Thank you Agnes G!

Noel was amazing super helpful!

Divina has been so helpful, very professional with excellent customer service.

Agnes walked over at the showroom. She is very patient with my question

Great walk through and explanation. Noel was amazing and patient with us.

Joel was Amazing, He made the shopping experience wonderful.I am hoping I get him the next time I come back.

Divina was wonderful to work with. She let us shop around and checked in with occasionally. Love being able to shop with someone hovering around.

Noel Was Extremely Helpful and Got Our Needs Taken Care Of!

Noel was a great help with my quote today found everything I needed

Noel was super helpful, great customer service!!

Thanks to Agnes Guadiz at Fairfield Ashely furniture. She was able to fix the issue we were having with our order and got us what we wanted fast and easy!!.

We recently had the pleasure of working with Divina when purchasing a couch, dining set, and bed for our home. From start to finish, Divina was incredibly helpful and professional. She took the time to understand our needs and preferences, offering valuable advice and suggestions without ever being pushy. Her expertise and knowledge about the products were impressive and made the entire process smooth and enjoyable. She had to leave for the day, so we were then helped by Noel to finish our transaction. Thanks to Divina and Noel, we were able to find exactly what we were looking for within our budget. They were patient, attentive, and ensured that we’re completely satisfied with our choices. We highly recommend Divina and Noel to anyone in need of high-quality furniture and exceptional customer service. We’ll definitely be returning for future purchases!

Noel and Divina were great! Easy application process for financing. Thanks!

Agnes G. Was very Helpful. She is the 3rd person who helped us and she was the most knowledgable and Very accommodating. We finally bought our dining set and living room set with her. If all of the employees will just like her Ashley Fairfield will be a better place to shop! Thank you so much Agnes G!❤️

Mr Q made it easy. A great guy!

Alma was great!

Very helpful and knowledgeable!!!

Came in a few days ago left very pleased with experience. Mr. Q was attentive, very knowledgeable and answered all my questions thoroughly. Definitely ask for him if you go here!

Mr Q assisted me. Great customer service.

Kimora

Noel- was very kind and helpful, showed us various options, and thoroughly walked us through the payment process

Found the perfect power reclining sofa and tables with help from Agnes Guadiz! Thank you Agnes for assisting us newlyweds!

My experience with Agnes g at Ashley store was excellent she was so professional and pleasant to be around I will be coming back highly recommend

Agnes was incredibly professional and attentive throughout my purchase. She took the time to understand my needs and offered tailored solutions. Her expertise and friendly demeanor made the process smooth and enjoyable. Highly recommend for agnes and kimora anyone looking for an excellent customer service and support. - Dustin & Sarah (Pampanga)

From start to finish, Agnes was such a great help to us. She understood how important it was for us to find the right furniture for our new home. We look forward to coming back to see her!

Noel was of great assistance, he explained everything clearly and was happy to help. Thank you!

Mr.Q. was the most helpful, professional, and friendly person as he directed me to exactly what I needed in a short amount of time. Thank you!!

Agnes G. Was super kind and helpful during my visit to Ashley Furniture! Made my experience very enjoyable and it pleasant. (:

We Had Agnes she was Very kind from the start. She knew we didn’t want too much pressure/ attention on us so she focused on those who wanted the extra attention. And came to find us occasionally to check on us. Which I really appreciated. We ended up buying and she was just as kind as when we told her we were just here to browse. Thank You Agnes!!!

Great friendly service! Agnes

Agnes was so kind and helpful with the whole process! Stellar customer service and my wife and I appreciate her so much!

Agnes was fantastic to work with! Made the whole process so fast and simple. She has excellent customer service! I highly recommend working with her. Thank you Agnes!

Mr. Q was a great sales associate that was helpful and informative. Bought a nice piece from Ashley Furniture. Mr. Q deserves a raise and a paid vacation.

Alma was very helpful! We bought our first couch from there with very good help!

Agnes Guadiz with Ashley Home Furnishings was very nice and helpful. She let us walk around and when we were ready to purchase she was there and very nice about the whole process.

Ritu was amazing, attentive, and patient. She made sure we go exactly what we needed

Noel was very helpful and allowed us to shop at our pace, able to answer our questions and was not pushy to get the sale. I would recommend dealing with him in the future.

Agnes was amazing and very patient with us. Will definitely come back.

Kimora was great!!! She was awesome helping me purchase my first Tempur- pedic mattress!!! Great customer service!!!! Definitely ask for her when shopping at Ashley’s in Cordelia!!!!!!

Our sales person Mr. Q was the best most friendliest sales person I've meet. Mr. Q definitely deserves a raise and an extended vacation! The sales people at Ashley's are always friendly and they don't pressure you into a sale!

Mr. Q was very helpful but most importantly very patient with me! Customer service was awesome!

Miesha was super helpful and understanding as we ran back and forth all over the store. We arrived late on a Sunday evening and she tirelessly helped us find exactly the right pieces. The furniture at this store is such nice quality and costs only a little more than if you find cheap stuff online. Worth the investment!

Very informative, Pouja and Agnes were very friendly and helpful during the purchasing process

Mr Q was very helpful and very knowledgeable of the products in the Fairfield Ashley store.. He is a very nice and attentive very professional sales person.. He made my experience very enjoyable.. I'll definitely come back to work with him.. He is a important asset to the company..

had a easy time explaining what we need for or home, she spent plenty of time taking us thru the different department to e]we found what we needed.

I had such a great experience shopping today. All of the employees were so friendly and helpful. Miesha took the time to walk me through the showroom and answer all of my questions. She is knowledgeable and super friendly. I will definitely be back.

Angus was very friendly and had great feedback about our new couch. Great positive attitude.

Noel provided great customer service. He was professional and answered all of our questions.

Alma was so helpful! She found me what I needed very quickly and there was no pressure.

Great experience! We had all the time we needed to make the perfect decision!

Agnes G Nice, friendly

Agnes G Nice, friendly

Agnes was great sales representative to work with.

I was coming in for a store credit and was quickly assisted by Kimberly and kamora they helped me find my replacement item and got me out in a timely manner

Agnes G -great service !

Tammy was a big help and very friendly

Pooja was great

Hello i would like to say my wonderful experience i got a new sofa and kimberly gave me excellent customer service she was super nice and polite!! Overall i loved their service!! Going home very happy!!!

Agnes was very friendly. Helped us with a good deal.

Thank you for helping us Agnes G. You’re awesome!!

Agnes G. Thank you for your excellent service.😊

Leaving this as a reminder for myself to never order anything from this store again 😬

Nice vendor Miesha S great

Agnes G, was very attentive and kind when helping me on the floor. Was very explanatory and helpful.

Agnes G was AMAZING!! We came a week earlier just window shopping and she remembered us. Got us our dream couch at such a good price, even showed us how to finance with money down. Definitely will be coming back because of her. THANK YOU!!

Agnus G helped us buy a couch she was very friendly and nice

We were greeted right away by Agnes G. and ran her all over the store. She was incredibly helpful and friendly and got our order together quickly while my toddler was running around and causing trouble. We loved the service and the local recommendations she gave us since we are new in town. Looking forward to receiving our furniture! Thanks, Agnes!

Noel offered great customer service and knowledge of the products sold at his store.

Agnes was very helpful, kind, and patient. She throughly walked us through the purchases and how the delivery will be.

Agnes G. Thankful to her because very helpful and knowledgeable about stuff we looking for and well recommended 💯..

Noel great service

Kimora was the first one to greet us, so that was gonna be the person to handle our purchases. We came in just to look around. There was no pressure in the shopping experience at all. Once we found what we were interested in. Kimora made the experience smooth. There was a little hiccup on the computer with taking our first payment. But all got resolved shortly after. I wish I remember the financial reps name, but she too. Made the experience smooth and stress free! Would recommend! Will come back for more furniture needs!

Noel was great help on helping me find my new couch.

Kimora was a jewel! Very patient and beyond knowledgeable in the products! She took her time guiding me throughout the decision making process all the way to the completed transaction! 10/10 for this location. The entire staff is welcoming and supportive! A must visit if you’re in the Fairfield area looking for quality furniture!

Alma was helpful

Alma was so helpful and fast. Got my couches and get them super fast. So sweet!’

noel was so sweet and helpful!!

(Translated by Google) Alma very good service thank you very much!! (Original) Alma muy buen servicio muchas gracias !!

Ritu was very helpful and very good good at her job

Ritu was very helpful and polite. Very informative.

(Translated by Google) We went to buy a room. I am the most indecisive person but the person who assisted us was very kind and patient. Thank you very much Alma! Thank you Thank you (Original) Acudimos a comprar una sala.Soy la persona más indecisa pero la persona que nos atendió muy amable y paciente. Muchas gracias Alma! Thank you Thank you

The experience was good. Staff were helpful.

I had the greatest experience with my sales associate. She was very knowledgeable and helpful. Her name was Moesha

Wonderful customer service from Agnes G! Accommodating and patient when my mom and I couldn’t decide haha really took affordability to mind. Super sweet and approachable.

Agnes G. was very helpful and nice

Agnes G. helped us picked out a mattress and couch. She was the best

Agnes was professional and patient. Great Service!

My experience was perfect 👍🏻 My sales rep was top notch (FNU RITU ) No pressure at all , very knowledgeable of all the furniture in the store I will definitely be back for the fact my sales rep was perfect

Kimora is the Best!!! Come and see her, from the moment we walked in to the moment we left she was extremely friendly and helpful even with a piece that was discontinued. Kimora was showing other options to fit and meet our needs which quite honestly you don’t see too often. Thank you for all your help! Megan Drew

Kimora was amazing and very helpful. I was nervous walking into a big furniture store expecting it to be like the auto dealership trips being surrounded by vultures but Kimora made it very easy going and fun. Thank you again for your help! Our house now feels like a home.

I was helped by Kimora. Very professional and great service. She was able to help me out and have tons of patience. Was able to answer all my questions.

Miesha was very helpful! Was able to mix and match sets to find our perfect fit

Miesha helped my husband and I. She gave us awesome customer service and the best deal on a mattress and some living room furniture. We are so satisfied with our purchases and experience at Ashley Furniture.

Alma did a great job helping me!

Pooja was very helpful today and helped to honor the delivery discount that was on our mattress. The package that she created for us was great. Thank you Pooja.

It took 33 months to figure out what I did but thank you lam for selling me. I spent a lot of time and money.

Noel ritu great service, very accommodating

Noel had good customer survive

Thanks to Noel for all his help, made getting my order prepared and processed really easy!

What a great experience. A great selection of living room furniture. We found exactly what we were looking for. And for a great price.

After a very long hassle with the Sacramento Store, Kimora and the team here at the Fairfield location were extremely attentive and polite. I came in with the intention to buy a mattress as my old bed set broke and unfortunately they don’t carry it anymore, they let me spend at least an hour in store testing mattresses and informing me on the many differences in addition to price points and what my overall sleep goals were. Needless to say if I need to buy furniture again, it would be at this location. Thank you again Kimora and Team.

Anges is the best. Very professional and friendly.

I received very good service at the Ashley Store in Fairfield CA shopping for a recliner, finding the one I was looking for at a reasonable price! Thank you! Patricia Wood

Absolutely love Ashley Furniture. The best part about my shopping experience was the customer service. Want to give a special shout out to the best advisor Miesha. She was patient, kind, knowledgeable & answered all my questions. Thank you so much for your welcoming hospitality.

Agnes Guadiz & Gretchen were amazing and extremely helpful!

Was welcomed into the store by a cheery Agnes. Gretchen was THE BEST customer service person i have ever spoken with in person. She made my experience great with discussion of my flawed furniture delivered today 6/6/2024. More representatives need to be like Gretchen. This turned my attitude around about Ashely and it hasn’t been good.

Mr Q was very helpful to us when choosing furniture.

Excellent service!

(Translated by Google) Alma gave us very good service. (Original) Alma nos dio muy buen servicio.

We were looking for a recliner, the one we liked had a hole in the back...no buy. The sales person was trying to sell us a mattress.... The recliner selections was awful. We ended up buying a recliner from Amazon.

It was a delight to collaborate with Noel. His invaluable assistance was instrumental in our endeavor to furnish our entire residence. The entire staff exhibited remarkable kindness and friendliness, even when we had to bring our puppy along. Their genuine warmth made us feel truly welcome.

Kimora was amazingly patient as I scanned the showroom, compared pricing and asked a ton of questions. I would definitely recommend to connect with Kimora. A big thank you for today's assist with my purchase.

Great service ask for Noel

Agnes G. was very helpful in finding a fire pit for us (we have been searching for a long time). Her attitude and laughter is calming and welcoming. Great job Agnes and thank you !!!

I came in again to purchase some furniture for my living room and Noel did a great job helping me. When the other associates were unable or unwilling to go the extra mile Noel was willing to give me what I needed! Way to go Noel!!

Kimora was so helpful! Very kind and listened to the details I was looking for in a chair and other items I was interested in!

We were shopping for outdoor dining furniture, the salesman was helpful in making our selection. We recently moved and gave him our new address and phone numbers. This where the low rating plays in. The salesman transposed our old address and phone numbers onto the sales receipt. Fortunately my wife caught the mistake and called customer support to remedy the issue.

2ND EDIT TO REVIEW 6/9/24. (DRIVE THE EXTRA MILES TO GO TO ANOTHER ASHLEY STORE!!! BUT IF YOU MUST, ASK FOR AGNES, SHE WAS KIND, IMFORMATIVE AND HELPFUL TO MY PARENTS) Didn’t get a call from the manager till today, Sunday even though I was told I would get a call yesterday. After speaking with Daisy today with the resolution of my parents picking out a new table as the one I was sold was no longer available at the warehouse or in store, my parents went to the store to pick one out. Since I have been dealing with Daisy and Gretchen from customer service, I asked Daisy when she got off since she was the only one authorized to make decisions, she said the store was open till 8. Assuming she’d be there, my parents went to the store to get a new one picked ( they’ve been without a table since 6/4 when the original table was supposed to get delivered to make space for the delivery). I had my mom ask for either Gretchen or Daisy since they know what’s been going on and Gretchen gave attitude towards my dad and told him she was on break. When my parents waited the 15 minutes they said she would be off break, she just walked by them. When I asked her what’s with the attitude, she said she didn’t know they were my parents…. REGARDLESS OF WHO THEY WERE, THEY WERE CUSTOMERS AT CUSTOMER SERVICE… she still could have KINDLY redirected them or simply asked what they needed and communicated it to another member. When my parents asked for Daisy, they were informed she was in a meeting.. shortly after they were told she was gone for the day due to an emergency. If the store personnel would have just been HONEST AND UP FRONT from the start, there wouldn’t be this much frustration OVER A DINING TABLE. This stores only saving grace is AGNES THE SALES AGENT for being able to kindly communicate to my parents and being transparent. Customer service department could use some customer service training. Will no longer recommend this store to colleagues, friends and family in the area. EDIT TO REVIEW DROPPING TO 1 STAR 6/6/24. This place will continue to be a disappointment no matter how much one person tries to make it right. Bought a dining table set 5/29 and was given a delivery date of 6/4. Waited all day, tracker showed time frame of 9am-10am with a delivery time frame of 8:45-12:45. No show. Called the store several times for an update and no answer. Reached out to Ashley live chat and came to the resolution of getting it “rescheduled” to 6/7. Got my usual delivery date and time confirmation and got the call from the store today. Had I not asked customer service to look into what happened on Tuesday, we would have wasted another day waiting for a delivery that wasn’t going to happen if I had just “confirmed” tomorrow’s delivery. She called me back to tell me the table and chairs I bought in store was discontinued (wasn’t informed of this when I bought the products in store.. just that it was on back order) and that the warehouse no longer had my order. Store manager won’t be in till Saturday so I am going to have to wait till then for a resolution. We paid the money to get products delivered and I was given options that would have further strained my father’s injuries. I don’t live in state and these were my purchases for my parents while I was in town and it’s truly disappointing that a well known company like Ashley’s has this much disconnect from the store to the warehouse without verification on product availability being sold to customers. The misinformation continues. We have bought several furniture pieces at this location dating back to 2019 and have always had a pleasant experience. Or so it seemed. Found out today that we were given misinformation up to about a month ago throughout our buying process, but Daisy the manager made it right. Our salesperson Pooja was also helpful today.

I went to Ashley’s Furniture looking for a dining set. Miesha was very helpful and knowledgeable of the sets she was showing me. She wasn’t pushing on the sale which made it great to browse all the options.

Walk in didn't know exactly what I like but Miesha was so helpful and well knowledge.

Kimberly was great and got the answers to all my questions. She priced several different items and worked with her managers to get me the best price. I am completely satisfied with my experience due to her attention.

Kimora is the best sales rep ever. I was so undecided when I came into the store but left very happy with my purchase and delivery information. Thank you Kimora. You are the best.

Kimora was great sales rep she was polite not pushy said take your time and made sure we were happy with our purchase she greatest sales representative you need keep her

Mr. Q was great. He really guided us into helping us find exactly what we were looking for!

Kimberly was so great!! She was very sweet and warm and had a lot of knowledge. We felt very secure in our purchase because of her. We've not had the best experiences with other Ashley furniture locations but kim was so reassuring and helpful. She got us our dream couch!

Kimberley was so helpful and made us immediately welcomed and comfortable. We have been shopping around for awhile now but she made it very easy and a clear understanding of what we would be paying. Thank you again Kim!

Alma was amazing and helped make the process super simple! There’s plenty of options and the customer service was great! I will definitely come back for my next furniture!

Kimberly and Kimora were incredibly nice and helpful. My wife and I were furniture shopping snd they were spectacular with assisting us. Very patient, understanding and always kept a smile! I highly recommend any future shoppers to request them. 10/10

Agnes G was the person who helped me today on my purchase, she had such great energy and let me take my time in deciding what bedroom set I wanted. She was very helpful look for her when you come into Ashley!

Ritu was very pleasant and professional

Kimberly Cruz was a wonderful sales rep for Ashley. Courteous, kind, and thoughtful. Love the Vayda sofa that we found at the store

Friendly and wonderful service from Agnes G. today. Very patient with elderly mom. Purchased a beautiful bedroom set.

Noel was very helpful! He helped my husband and I buy our new couch. He was very accommodating and friendly.

Noel was a great help, very knowledgeable and honest. He didn’t upsell, which is the thing I hate the most. He only gave us options and I appreciate that. Thank you for the wonderful help, Noel.

We loved the experience we had with Agnes Guadiz, super friendly with really good vibes.

Ritu was awesome, she was very patient with our ever changing decisions. She gave us all the different options that were possible with our purchases. I recommend anyone to work with her.

Ritu was extremely helpful. If you go to Ashley furniture please ask for her. She was not pushy and allowed us to take our time on our own.

Ritu just made our day on buying our new living room set. She made our buying experience very smoothly. She provided all the information we need. I would recommend Ashley Store when it comes on buying furnitures. Good deal!! We definitely come back if we need some furnitures and recommend to our friends and families.

Agnes G was super helpful! She showed us all sorts of couches. She took her time and was very kind!

Always easy to find what you are looking for. Customer service is always great as well. Meisha was very sweet and helpful.

Customer service was lacking attention to detail and overall listening to what we were looking for. Product quality is great.

Great experience. Alma was very friendly and professional. I will defiantly be recommending Ashley furniture and Alma to my family and friends for future purchases. Thank you! The Abbott’s

Low pressure, not rushed, friendly offers of help, no crowding by sales people. Very helpful when time to buy. Kimberly super pleasant and helpful.

Great job. Receptive on needs. Knowledgeable on what I was looking for.

Mr. Q. is amazing and helped us find furniture specific to our needs. He was patient and extremely thorough. Glad to have him as our salesperson.

Noel helped me with my purchase he was really nice and helpful.

Mr. Q. Made the process super easy and painless! Highly recommend!

I have had stroke and Kimberly was very patient and accommodating.

Meisha was very helpful bouncing back and forth between me and a friend of mine with our needs and interests in mind. Suggestions and recommendations great and she was very knowledgeable with Ashley's products.

This store is huge but there’s always an associate that greets us right away, today Miesha helped us, she was so kind and helpful and was able to answer all of our questions.

Sandra and Noel, great customer service! Thank you

My experience at Ashley’s was actually the most enjoyable shopping trip I’ve had in a long time. When I got there I wasn’t quite sure what I was looking for but Kimora was very patient and took her time with me. She showed me all the best mattresses she thought that I would enjoy, her opinions and recommendations were very insightful. Kimora made me feel welcome the moment I walked into the store, she was delightful and I believe a lot of people can learn from her. She took her time to ensure that I was satisfied with any purchases I may have made. Kimora is a wonderful worker and I recommend purchasing from her. She is great. She made my trip at Ashley’s that much more enjoyable, I had a wonderful time and would definitely come back. I would also recommend this store for others to come to and shop at. Kimora will be a wonderful sales woman to talk to. I loved my experience here and hope that it remains that way.

Agnes G was very friendly and attentive. Explained all of the products and services, thoroughly.

Best shopping experience in a long time. Khatereh was an awesome salesperson not pushing but very helpful!!!

Kimora helped us with buying a new piece of furniture, she was extremely knowledgeable and pleasant. We had a great experience!

Agnes and Alma provided exceptional patient service. We will definitely be back and recommend to our loved ones and friends. Keep up the great work Agnes and Alma we appreciate ya :).

Kimora was amazing , she was very patient and very kind. Customer service skills 10/10. Love her. Ashely needs more workers like her !

Extremely disappointed by Ashley store in Fairfield. when I called them, they said the product is available and which was on the offer but when I came to the shop, they said like the full product is not available the rails are missing from the bed if you wanted to take it, you can take it as it is and there is no proper help has been provided. Wasted 3 hours of time, extremely disappointed

Amazing customer service.

Agnes was amazing helped a lot so helpful♥️ definitely recommend her 10/10 service

Ritu is very knowledgeable about all the furnitures and mattresses. Very patient about us changing our mind several times. She is fast and efficient. Can’t asked for a better help! You’re awesome Ritu!!!

Ritu helped us a lot being a first home furniture buyer. She gave us really good and practical advice. We could have not ask for more.

Noel was awesome!

Very nice service by Kimora and Pooja. All my questions were answered and then I was allowed to just wander, at my request, without interference. I took my time, and was again helped when I made my decision. Recommend +++

Noel: quick and easy shopping experience!

Meisha was amazing! We were just just gonna look but she showed us all the options and very patience. Thank you for your great customer service

I've been looking for a new mattress and Miesha was amazing with helping me find the perfect mattress

Pooja was very patient , informative and kind. Thank you.

I needed help and Noel stopped what he was doing to help me, he went out of his way

Miesha took great care of me. Moving into my first apartment was very complicated and confusing. She helped me narrow down the furniture that I wanted. I appreciate her time and patience. Not only did I leave with a full set for the living room, but also a coffee table as well! She is great!

Great experience, friendly professional service. Sandra was great.

Very helpful and patient

Mireya was very pleasant and helpful with our specifics in making a decision on a couch! Highly recommend!

Miesha was very helpful. She seemed very knowledgeable about the products in the store and offered several options to consider. Very nice experience.

Very attentive. Miesha

Miesha was a great help , and very helpful

Miesha did an awesome job she was very patient and kind, she took her time with us and kept a smile her face. Thank you for your patience!!!

Walking to the store Ashley Furniture Fairfield As soon I entered, got to be welcomed by Sandra, couple of questions were asked and got all the answers I need it, I purchased two bedrooms sets when I have the intention to just by being one, just because she was very helpful and look out for me as a customer

Agnes G good service

Kimora carabiner awesome customer service. Very happy with the service we received.

Came in over a month ago looking at couches Miesha helped us out. She was extremely patient and showed me some great couches. After measuring our space we came back over a month later and there Miesha was remembering our couches we picked out prior. She helped us complete our purchase and we couldn’t be happier with the experience she provided. Thank you so much i can’t wait for the couches to get delivered!

Agnes and Divina are the best! Their service was outstanding and I will be back. Thanks ladies!!

Agnes was very friendly and informative. She was with us the entire time. Thank you Agnes.

Agnes at the furniture store was incredibly helpful and knowledgeable. She was an amazing soul! Funny, full of life and She provided excellent service, guiding me through options and ensuring I found exactly what I needed. She was most definitely my favorite employee there!!! I highly recommend her assistance for a wonderful shopping experience!

Kimberly was very kind and helpful with picking out furniture for decorating my new place!

Kimora was a great help. Helped us pick the perfect mattress for our needs

Came to purchase a sofa. The representative, Pooja, was extremely attentive and knowledgeable. She listened to my needs and wants. Showed me every option based on those details plus other options that she felt were worth me looking at. Pooja also took the time to ask questions about my mattress, which I had been considering to upgrade, but hadn’t planned to yet. However because of her genuine concern for my comfort, plus getting me the best possible payment outcome, I purchased a mattress and sofa with a great payment plan. Every associate I encountered was extremely polite and friendly. Wonderful experience with Pooja and I am very pleased with my experience.

My saleswoman, Ritu, was extremely knowledgeable in not only the furniture options but also the pros and cons of financing or paying cash. She was so helpful and attentive! Definitely amazing customer service and options available!

Sue is very friendly and knowledgeable of your products.

Thank you Kimora and Agnes G for the great service. We cant wait for our furniture to come in. The service was super fast. Thank you again for the great service.

Kimberly & Kimora where great

If you get a chance to get into ashley do it. You get ahold of Mr. Q and he'll take care of you.

I. Could not find what I was looking for but Melishia was wonderful.

Came to the store and Noel was our rep. He was awesome. He showed us what we were interested in and gave us financing options. He was friendly and not pushy. I’m a frequent Ashley customer and will be buying here.

Agnes was awesome. For the past 1 month, we’ve been at Ashley more than 4 times. Thanks to Agnes for making our visits pleasurable. Our need were met, and we are pleased with her service

Noel was a great help picking out a bed frame !

Mr. q was a very pleasant and knowledge sales person. He made the shopping experience great

Came in here to buy my mother a new bed room set. Mr.Q was able to provide lots of feed back and details to every bed frame I was interested in. He was able to come back and forth with my decision making and was very patient. I also purchased a dinning table set because everything here at Ashley Furniture is so eye catching. Thank you

Thank you Sandra for helping us. Above and beyond customer service. Thanks Mr. Deal and Mr. Q as well for assisting us.

Very good sales team financing easy and simple process. Sandra super good to deal with

Awesome job!!

Agnes was super helpful in helping with a sofa purchase. Thanks again!

We were helped immediately by Agnes G. She greeted us as we walked in and made us feel instantly comfortable. When we made our selection she helped us right away after letting us browse on our own. She made the whole experience easy and painless and we had a great time purchasing our new sofa! I’m glad we were able to work with her!!

Agnes G was delightful and nice to be around! She made us feel very comfortable and heard :)

Agnes G was super sweet!

Excellent shopping experience at Ashley Furniture in Fairfield. The staff were bright, friendly and helpful from the moment I walked into the store. Found the perfect recliner for my husband and the salesperson Kimberly answered all my questions and found us the battery backup and delivery options that we needed. Will definitely be shopping there again.

Great customer service

We purchased our couch, loveseat, ottoman, bed & mattress today at the Fairfield, CA location. Agnes G. helped us and answered all our questions. She’s very patient and informative!

Noel is very helpful and friendly. Very easy to talk to. I got the couch that I wanted.

Noel was very helpful and knowledgeable with all the furniture. Very happy with purchase

My Fiancé and I went into Ashley’s looking for a loveseat for our family room.The customer service was outstanding Agnes was professional, efficient, and knowledgeable. She listened to our concerns and offered reasonable solutions for our needs and concerns, and the product was exactly what we was looking for. . Agnes went above and beyond to help us find the perfect item. Definitely will recommend the business and will shop again.

Came in with no expectations to purchase anything, but with Kimora’s help, knowledge and patience with our questions lol … she helped us go from “idk” to “let’s buy!” Best customer ser I’ve ever received! Will definitely be back to continue furnishing our home!

Kimora did amazing today quick and easy I’ll be back to see her every time!

Noel make a very good job

Purchased our formal dining room kitchen set today from Ashley's Furniture. Noel assisted us and was very helpful. He answered all our questions and if he didn't know the answers, he spoke with his manager to find the answers to our questions. Can't wait to get our dining room table delivered. We ordered the Arlendyne set.

Prices are "expensive", for the mediocre quality. Called first to check on availability, but response went to voice. When I arrived at store, there were only a few customers. Why couldn't they have answered my call. Saw Ashley products on other store web sites. Prices were at least 40% cheaper.

Mr Q greeting use with a great attitude and smile found us what we were looking for and got use in and out with no hassle go to Ashley furniture and ask for him great customer service

Mr. Q was very responsive to our needs and polite.

Ashley has really went down , over priced . And I have a account and they were trying to have me put down 1700 down , why when I have a 8, 000 credit limit Ashley credit card . I have been a value costumer for years , things have changed , no more incentives or anything . This store just looks depressing and overpriced on top of that . I don’t see this business be in business to much long. I went ahead and got my sofa set, however I had to go else where to find a bedroom set and that was the best decision I made . I found something very reasonable and it was Ashley furniture being sold . So I bought it. NO Ashley store for me. However the sales person( Poohs) was so patient and helpful. Me and my husband took two days trying to get them to come down off 6,800+ however it didn’t have do it prompt me to only get the sofa set and take my money else where for the other things I wanted. Like I said best decision ..

Great Experience

Came in for a few things and customer service was amazing from the minute I stepped into the store! I was kindly greeted by Kimora and she explained everything in detail while also giving me all the time I needed to browse. I left completely satisfied with my purchase. Thank you to the staff that assisted with financing and Kimora for your patience and expertise in helping me find exactly what I needed! :)

Excellent customer service from Miesha. Super helpful made the whole process so easy.

Noel at Ashley Furniture in Fairfield was terrific! Very knowledgeable & helpful & a good listener.

Sandra was a wonderful salesperson. Very helpful and kind. Would highly recommend her to our friends!

Mr.Q was exceptional and made the buying process painless. Thanks again!

Kimora did great

Great experience at Ashley, and dealing with Noel. He is excellent and made the experience at Ashley very smooth!

Noel

(Translated by Google) Very kind and explained everything to me about making the sofa for my house! Thanks Miesha! (Original) Muy amable y me explicó todo Hacerca de los sofá para mi casa ! Gracias miesha!