Ashley Store | Fairfield, CA 94534

Pooja was Very professional and very very helpful.

Divina was extremely helpful. We were moving, and she was able to accommodate our moving date.

Salesman was excellent and professional and not harassing us like other companies just trying to get a sale. We were comfortable and relaxed and not pressured. Definitely returning for other products.

Went to Ashley Furniture and was assisted by Tammy. She was friendly, attentive and provided great customer service. Highly recommend

Tammy was great and super helpful. Kind and attentive.

She great and knowledgeable an patient Tammy

Agnes was an amazing associate. She helped us find everything we needed!

Tamana (Tammy) is super sweet and knowledgeable! She was so patient with us (:

Tammy was amazing! So personable, friendly and knowledgeable!!! Thank you!!

I went to Ashley off a friend’s recommendation, and I did not leave disappointed. Everyone I encountered was friendly and attentive, but Tammy helped me find a comfortable couch and talked me through the pros and cons of each one I liked before I made a decision. I settled on the Alesandra model and I’m so excited for it to arrive!

Karissah and Tammy did a great job helping me with my purchase. Thankyou. Arthur Robinson. Go Ashley Furniture.

Very attentive sales representatives. Timely delivery, good prices.

My experience was great, my sales person was Agnes G. She is awesome, please give her a try.

Bought a closeout floor model outdoor furniture set. Ashley had me personally move it from the floor out the back to loading dock and I had to load it myself. They had no one who could help in the store or in the warehouse. As a matter of fact, the sales person was willing to help but the manager said she could not because insurance. I had to get it in one day and one trip. If it wasn't such a good deal and my brother lived in Fairfield, I would have told them "screw you"! So thanks for nothing.

Ritu was amazing I thank you for all of your time help and patience helping us find the right everything for our new apartment

Tammy and Karissah 👍🏻😊.Very nice.

Ashley store , I need your advice/ help . The bed I purchased never been used. The mattress is too high. Can we replace it with shorter one . What is the shortest size that could fit in the bed I purchased?

From the minute I walked in Agnes the trusted adviser of Ashley noticed me and made a joke and immediately I was smiling and felt so at home. We were laughing most of the time .Such a warm feeling from her.I was looking for a comfortable recliner and she took me to this special collection of range rover (Boyington collection) recliners I sat down and didn't get back up for awhile. I immediately fell in love with this fantastic chair and bought it. Come in and see Agnes for your furniture needs!

Tammy was super sweet and awsome service!

Thanks Alma for your help best costumer service. I will buy again just for you! Thanks again!

Tammy was an excellent salesperson. She was bright and welcoming but not overly aggressive. She made my furniture buying experience enjoyable and I will definitely be searching her out for my next purchase.

Noel was excellent! He went above and beyond to find the best deal for us and made the process seamless and smooth.

The experience was TERRIBLE at Ashely Store in Fairfield. We were delivered a couch with a broken recliner on day one. They took months to respond or to offer a satisfactory resolution. They wanted me to wait for a part to fix the problem. After at least 10 phone calls. They finally picked up the broken couch after I said I was going to seek other options to resolve this. They still never returned my over $400 delivery fee and again that was after I made several other calls inquiring about this. They stopped responding altogether. I would NEVER recommend Ashley furniture unless you want junk and horrible service. Giving a (1) star since I cannot submit this review with zero stars.

Noel did a great job helping me

Tammy was excellent assisting my husband and I pick our new living room and master bedroom set. She is kind, thoughtful, professional and a joy to be around. Thank you Tammy for helping us settle into our new home!

Agnes Guadiz was super welcoming and helpful as soon as we walked into the Ashley Store. Thank you so much!

Agnes was fantastic and made you feel like family! Definitely recommend!

Agnes is a very lovely person , love the way she explained everything. We need More workers like her please. I appreciate for everything you did for us we will be coming back .

Was just here to buy a piece of furniture for my new apartment and Tammy was incredible. She was so welcoming and kind about answering all of our questions. Wonderful experience buying my furniture here.

Agnes G. was great!!!

She’s a very nice and helpful person!

Davina was awesome and so friendly! She helped us get all the items we needed for a great price!

Noel did a good job.

Noel was very informative….. Great job!!!

I was helped by a lady named Tammy who was super nice and helpful felt like I was talking to a friend rather than someone trying to sell me something. I felt really comfortable around her, usually I try and avoid salespeople because I feel uncomfortable how they try their best to sell me something rather than getting to know what I want or feel. Overall had a great experience with their customer service and my purchases.

Noel assisted me with my first purchase at Ashley in Fairfield, Ca. He was knowledgeable, helpful, and very patient. Next time you’re at Ashley, ask for Noel.

Tammy was very helpful. I love my new furniture

Tammy was very helpful and was available to answer all my questions.

Pooja and Noel were very patient and knowledgeable.

(Translated by Google) Tamy was very kind and explained to us in great detail and we bought some tiwn mattresses (Original) Tamy fue muy amable y nos explicó muy detalladamente y compramos unos colchones tiwn

We recently visited Ashley, and the service provided by Mr. Q was outstanding! He was incredibly knowledgeable, patient, and went above and beyond to help us find exactly what we were looking for. His attention to detail and commitment to ensuring we were satisfied made all the difference in our shopping experience. If you're shopping at Ashley, we highly recommend asking for Mr. Q he made the whole process smooth and enjoyable. Thank you for the great service!

Agnes helped us get our couch for our first home! So sweet very helpful and patient she checked on us the whole time we were there trying to make up our minds. THANK YOU THANK YOUUU

Tammy is Very helpful and personable.

Tammy was very thorough, very professional and her knowledge of all products was extraordinary. She made us feel very comfortable in making our own decisions with our selections.

Agnes was spectacular! I could buy furniture or anything all day long with! She’s a keeper!!!

Noel he help find a good couch at a fast time recomend

Noel was very helpful explaining the financing process when buying our new couch

Went to fairfield Ashleystore and Melissa helped me with my entire home furniture in San Francisco. She was patient and professional. She was even able to price match a few items for me from other furniture stores. I’m still waiting on my delivery end of this month so will wait and see how it goes.

Mariano was extremely helpful. All of the staff who helped us were kind and knowledgeable.

(Translated by Google) Mariano and Alma gave us very good service. They speak English and Spanish. I recommend them. (Original) Mariano y Alma nos dieron muy buen servicio hablan inglés y español se los recomiendo.

Tammy here at Ashley’s was absolutely phenomenal. Very patient, NOT pushy and an absolute asset to this location. She answered all our questions, went above and beyond to make it a smooth process and made us feel extremely comfortable. I wish I could give more stars.

Tammy was so amazing! She was so patient and cared about our experience. We truly appreciate her service. We came in just for a dresser and ended up with a full bedroom set at an amazing price. When you head in ask for Tammy!!

Agnes - really enjoyed her great attention and professionalism. Definitely, recommend to buy your furniture at Ashley and ask for Agnes 😊

Agnes G. Was super helpful and speedy.

Amazing go see Agnes G!

Noel was very professional and informative.. he's soooo handsome

We made a purchase today our sales rep was Tammy, so has great customer service, was very personal and professional thank you Tammy we had a great experience today 💕💕💕

Thanks Divina Valeros for your help.

Noel was very helpful . Took his time and Showed us multiple options. He was kind and listened to what we wanted and helped us find a perfect option for us .

Divina thank you for your patient attending us

Mr. Q made the process very easy picking out a new couch. Moving and decorating a new home can be very overwhelming, I appreciate the knowledge of the store and products. Very happy with his service .

Mr. Q provided us with great customer service and had answers to all of our questions. We would definitely recommend him as a sales representative!

Alma & Noel were very professional and helpful while I was searching for new furniture. The process was swift and easy. Thank you all for the experience.

Agnes extremely friendly, personable, great sense of humor. Very knowledgeable about products I purchased.

Kimora was excellent. Helpful and wonderful. Excellent customer service. She deserves a raise.

We went today to buy a Sofa and Alma helped us and she was so kind and polite I recommend her if you're want something for that storw She's very professional

Noel, was very nice and helpful in helping me and my family choose and bed frame and mattress for my new bedroom.

Alma was AMAZING!

Came in to just browse couches see what they had to offer. Wasn’t expecting to actually buy a couch same day. Mr Q came right up and asked us what we were looking for in a couch and he showed us multiple options. Sure enough we found our perfect couch! Mr. Q made the whole process quick and simple.

Mr. Q took amazing care of us. We had our initial conversation about what we wanted and he immediately took us to what we needed. Within 20 minutes we had exactly what we were looking for!

Good furniture. Good vibes. Thanks Tammy for all your help and patience.

Excellent service. I appreciated that there were no high-pressure sales pitches or slimy tactics. And I found Mr. Q, the salesman who helped us, to be very knowledgeable and helpful. We are so excited to be getting a new couch!

Bought a couch from Noel, very kind and friendly. Will be coming back next time I buy furniture!

Incredible service from Noel. Definitely will be coming back if I ever need more furniture of any sorts.

We visited the Fairfield store. I like it. The have lots of variety. And the customer service is very good

Noel greeted me right away upon entering and he was able to pull up my husbands order and add the missing piece to my couch with ease. I was able to confirm with him what day I would have it delivered as well so I can plan ahead. I will be coming back for everything else I may need.

Divina helped us all throughout the process of selecting and is very patient and very attentive in all our needs. She is very patient and accommodates all requests. Looking forward to working with her again in the future.

Pooja is the best at the Ashley store. She sold me on the first item I looked at! Go see Pooja 💪🏽💪🏽💪🏽

(Translated by Google) Alma and Melisa gave me all the information I needed, very good customer service, I recommend them (Original) Alma and melisa me dieron toda la información que necesite muy buen custumer service las recomiendo

Noel was great ! Took care of me and was very knowledgeable and helpful also very patient with showing us what we were looking for.

Tammy is very nice, knowledgeable, great sales representative.

Pooja was a huge help. We got everything we needed. Great experience!

Noel was very knowledgeable and helpful.

Kimmie was awesome and super helpful. She was assisted by Tammy who was also amazing!!

Mr. Q was an awesome sales person! Totally low pressure and great personality. Super knowledgeable about the different couches we were looking at. Made the whole experience really pleasant!

Noel was a great help!!

Came to Ashley for a powered recliner as my mom just had hip surgery. Pooja was a delight to work with as she showed us exactly what we asked for. In an out in 30 mins with a beautiful recliner bought.

It was pleasure to work with Tammy!

Noel at Fairfield location was very knowledgeable on every item i was interested. Bought a tempurpedic, kitchen table, living room set and dresser. Very happy with purchase and service. Will return for more items in future.

(Translated by Google) Bad experience, the furniture arrived broken, the drawers were loose and defective and there were no replacement options. (Original) Mala experiencia, los muebles llegaron quebrados, los cajones flojos y defectuosos y no dan opciones de remplazo

Pooja was very helpful

Tammy did great

I recently came in to look at some mattresses and Kimora was very helpful and kind.

Pooja was very helped me find the perfect chair for me!

Diivina great job

Great customer service and awesome deals! check this place out if you want good Quality furniture

Tammy was so AMAZING! She was so sweet and nice. She answered every question we had and was so helpful throughout the whole process. She is the best and Ashely Furniture is lucky to have her!

Mr Q did great! Excited to get our new couch!

Tammy was our sales women and she was so much fun! She was helpful, informative, and friendly. I felt like I was shopping with a friend and not being sold to. It was an enjoyable shopping experience . Thank you tammy!

(Translated by Google) Alma good service (Original) Alma un buen servicio

The sale associate was very patient and very helpful. Definitely recommend her to my friends and family

Noel is an amazing Rep. he patiently helped us many days till we were ready to make the purchase. His patience has impressed us a lot. He is very hard working and takes good care of his clients.

(Translated by Google) Woven soul (Original) Alma tejeda

I had a wonderful experience. They treat me well. They answered all my questions. Highly recommended.

She answered all our questions (Alma)

We had a wonderful experience with Tammy at Ashley Furniture in Fairfield. She was so helpful in arranging for us to purchase and pick up our furniture.

Great customer service by Noel! We appreciated his patience and he helped us purchase the right sofa for our large family!

Agnes G - super helpful and answered all my question professionally!

Pooja was great! Excellent customer service!

What can I say, Pooja was very helpful and patience. I visited her three times and she was just as patience each time. It wasn’t that I could make up my mind. My husband had a stroke and she helped me to find the perfect couch to accommodate him at this time while he gets stronger. She is an entire VIBE! Cassandra Chambers Fairfield Ca

Noel, we had a great experience today with Noel. His professionalism & kindness was much appreciated. Bravo 👏

Agnes was great!!! Easy going, very helpful.

Noel was very patient and super helpful with all the furniture we were looking for.

Tammy was AMAZING!!!! She was attentive and gave us a great tour of the store. She was very knowledgeable about the fabric, materials, and dimensions of the products. She also helped us pick out the perfect sectional for our living room and even drew out all possible configurations to help us narrow down our decision. We appreciate her so much!!! She is the best!! Thank you Tammy!!

Agnes G, was great and helpful, got me out super quick!

It was great experience. Noel helped us in finding exact items that I needed for my house that I was looking for some time.

Tammy did such a great job assisting me today. She’s very pleasant, jolly, and very helpful!

Amazing customer service from Divina. Highly recommend!!

Alma was great. Took care of my order. Found a great dining table, coffee table and end table set.

Noel helped immediately and efficiently explaining everything regarding the sofas and showing different options. Quick, easy, and hassle free.

Noel was extremely patient and helpful. He took time with each customer I saw him help and he didn't pressure us to make a purchase. Great service.

Noel and Pooja were really helpful in our furniture shopping. They made our experience very seamless and were super helpful throughout the process.

Noel did an amazing job helping me buy the Isanti table and answering all my questions! Would highly recommend!

Agnes was so helpful and answered any questions we had! We had such a wonderful experience! Thank you Agnes and Tammy!

(Translated by Google) Very good service and customer service Thank you Alma (Original) Muy buen servicio y atención al cliente Gracias Alma

Very easy and fast ! Also friendly

Great customer service experience with Agnes G. Very professional. Thank you, for all the help! 😊

The service provided from Pooja was excellent. Thank you for your patience with us 😊

Agnes was very helpful. She made the shopping experience very seamless. She showed us different quality sofas and dining tables as well as the benefits of each. Super happy to be going home with a great quality sofa and dinning table!!!!

Agnes was the one who helped us selecting our living room and dinning sets. She was attentive to the qualities of stuff we needed and checked every box possible. Got us the best deals too! Go look for her if ever you’d need any help! Thank you Agnes! Will surely come back to this store because of you!

Agnes G. was great! She helped us with financing and found the best option to fit our needs. We always enjoy the selection of this store and helpful attitudes of all the staff.

Noel was awesome, very knowledgeable, and has great customer service. What a refreshing shopping experience. Keep up the great work 👍

Agnes G., wonderful customer service and great personality.

Thank you for the help.

Agnes G was very kind and helpful! We were unsure of what to get for our couch, she was patient enough to discuss our option base on what we wanted. She made our transaction unforgettable! Ashley’s furniture is very fortunate to have Agnes as one of their sales representative. She’s authentic and very funny!! #goforgold!!

I was helped by Agnes G today and she helped me purchase a sectional and dining table. Hands down, the best sales rep I have worked with! She was great at showing all options that fit our style and budget. She also made me feel confidant and comfortable when deciding when financing. This could’ve easily been a stressful day of decision making, but she made it enjoyable. Thank you so much Agnes!

Pooja greeted us immediately and was extremely patient. Great customer service

Pooja was very nice, informational and concerned for my physical handicap. Would definitely recommend.

Mr Q and Noel were both amazing I highly recommend either one for your furniture needs!!

Noel was very helpful

Great service thank you divina

Noel was helpful and attentive- this is our second large purchase here and will continue to be our go-to store for furniture.

Pooja was a delight

The experience I had at Ashley’s was the best customer experience I’ve had. Agnes G. Was very knowledgeable and patient with the decision making process of getting new furniture for my new place. I am beyond excited about my recent purchase. Thank you Agnes!

It was the first time in the store and while I had just planned on looking at some items Pusha was very helpful and showed me all the different options and types of sofas and loveseats that might fit with what I was looking for. And I ended up purchasing a three-piece set and got a good deal on the financing. Thank you for the help

Agnus made the furniture shopping experience quick and easy.

Pooja was awesome at Ashely Furniture

Pooja was super helpful with our purchase. The showroom is beautiful!

Davina was very attentive and helpful with assisting us in picking out our new couches. 10/10

Davina was very helpful and nice!! We were sold on a couch for our new home within minutes!

I visited this Ashley location about 5x. Noel has been very helpful and answered all my questions patiently. Kimora was also very patient and accommodating when Noel was off during one of my visits and I appreciated them working together to help me with my purchases.

Noel was very friendly and helpful and explained things clearly.

Agnes G was very helpful with showing us around and helping us to narrow our choices. She was very concise in explaining the warranty and what to expect for delivery. If I could give 10, I would. 😊

Divina Was such a big help and so patient!!

Divina was an excellent help! Love coming to Ashley’s in Fairfield!!

Salesperson at Fairfield, CA store sold us wrong size mattresses after REPEATEDLY telling her the correct size we needed. Also told us the less expensive mattresses we preferred were not available, which turned out to be untrue. Also told us the warranty on our mattresses would be void if we did not purchase their mattress pads at $100 each- also a lie. Also charged us exorbitant delivery fee twice the amount over any other firm’s charges. The return/exchange process was ridiculously complicated and clearly designed to prohibit returns . Overall a terrible sales and service experience

First time purchasing from Ashley & customer service was amazing DIVINA WAS AMAZING & super patient with us. She helped me and my family’s purchase for our new home!

Agnes G. was wonderful. She was very helpful. Greeted me as soon as I walked in the door. She explained everything down to the finance and payments options. I was able receive my Funiture within 3 days. Service was fast and convenient. Thanks Agnes!

Agnes and Marquez were both fantastic, quick shipping of new table and decent price!

Terrible online process and Terrible customer service. Tons of other companies. DO NOT USE ASHLEY!!!! I ordered a bunk bed online they took my money and 4 days later said they declined me because of thier credit security. So that means I can't use my card to order but they still take the money off of my card even though they say they don't. I called customer service who told me they can't complete the order and said 7-10 business for me to get my money back and hung up on me. I'm pissed they stole my money from me for 7-10 days plus the 4 days I've waited and gave me nothing in return. This company is criminal!!!!

Divina was awesome! I purchased a dining room table today and she was very helpful. The whole process was smooth. Will definitely be back.

Mr. Q needs a raise! Great customer service

Divina

Agnes was very helpful and got me a perfect recliner for my Mom . Great person to meet .. and work with …

Agnes G is very accommodating , we’ve been in the store for 2 hours and she is very patient in answering all our queries!

Gretchen and Divina showed a extreme amount of professionalism, customer service and patients. Both took their time walking me through each step to make shopping at this Ashley location a pleasant and memorable one. We will be back again to shop. We will recommend our friends and family shop at this location. However, it has been extremely hard to get a reputable technician that is actually from the company, Ashley. It seems to be one problem after another. Not big problems but big enough to be a thorn in my side from time to time. Since getting this lovely furniture that I am happy with, there seems to be issues with the hardware that's holding together. My couch. To be blunt on the side of my couch. It is buckling where I can see the tack or the nail that was used is part of the physical structure to be held in place. I complained about this inside the store but have yet received any help to come fix this problem. At some point, I'm going to get a little tired of dealing with Ashley and choose to go elsewhere. I know Ashley is a big furniture company so my business means nothing but from a moral perspective in business eyes will stand on those principles whether they are affected or not.

Pooja was wonderful, and very helpful

Divina was so sweet and helpful when we bought our couch and made sure to give us any available discounts and ways to save.

She always help me with my purchases & that’s AGNES G! 👍👍

Agnes G She is very friendly and she give a good service . She is the best .

Pooja was great! she was extremely helpful, gave us all the information without being too aggressive. she was great to work with!

Thanks Noel for great costumer service

My wife and I had to modify an order we placed and Mr. Q and the rest of the crew here made it simple and painless. Thanks!

Noelle and Pooja were very helpful and kind.

Kimora did an amazing job helping us buy a couch today! Thank you

Agnes G. was amazing helping us. Made everything quick and easy. Thank you!

Great service from Divina at Ashley furniture in Fairfield California

Agnes was positive and helpful. Did not push anything and made sure we were able to see all the options we were in for.

Noel is very helpful and explaining all detail, sale discount warranty coverage. very friendly pleasant person. asset to the store.

Divina was so helpful.

Noel is awesome! Helped us out so much. Very friendly and patient. Highly recommend Noel!!

Noel was great! Made our purchase easy and enjoyable! Highly recommend and ask for Noel.

Good but Pooja is a bit pushy and demanding. Giving commands like "come" and "sit" I made a purchase today because I needed to buy if I didn't, I would have left. I'm just not a dog.

My experience today was great, Alma noticed my family and I walking around and quickly assisted us. We found a great sleeper sofa that will fit perfectly into our home. Thank you Alma. Blessings 😇

Amazing service, spoke with Noel and he was very informative

In and out of the door with a sofa in no time. Thank you, Noel!

Noel & Puooja Thank you both were amazing

Ritu was an amazing associate to deal with. Very easy going and knowledgable of the products. My family and I were extremely happy with her assistance in finding the perfect family couch and love seat. Will definitely recommend that anyone who goes to Ashley furniture in Fairfield request Ritu for your furniture shopping experience

Agnes was great, super helpful and funny. She was knowledgeable and was able to help us configure our new couch.

MR. Q was awesome. He helped with the whole process. As far as The company, the policies have changed and is not what I expected in terms of financial options. But the manager was very forward thinking and she was able to make sure we got out the door satisfied. Thank you Mr. Q and store manager

Mr.Q made our experience a positive one! We accomplished our mission and got the whole team involved. Looking forward to the delivery. Thank you Mr.Q ✊🏾

Pleasant service Knowledgeable

Rita was extremely helpful, she had our purchase already setup and ready to process upon our arrival to the store.

Mr. Q, was very professional, informative, and welcoming. Helped me select the perfect furniture for my home thank you and will definitely recommend him to others.

Mr Q was awesome!. I came in a couple days ago & he greeted me right away. He wasn’t pushy, as most sales people are. He was very informative & answered every question I had with great detail. I will definitely be coming back!.

Noel thank you for your help!!!

Assisted by Mr. Q. Great customer service. Was patient with me and answered every question I had. Will be back!

I would like to thank Mr. Q for the awesome customer service he provided for my mom and myself. My mom is looking for a bedroom set and Mr. Q answered all of her questions, as he is very knowledgeable on the type of set my mom has in mind. Thank you Mr. Q and Ashley for the great customer service. Would recommend customers to visit 👌🏾.

Kimberly was very kind and amazing today

Kimberly was great today !

Noel and Poona they both gave me excellent professional services . It was truly a pleasure working with the both of them. They are excellent team together.,

Noel

Divina is absolutely amazing she helped me fully furnish my apartment while on a tight budget. Definitely come here just to get advice and amazing help from Divina!

Noel was so helpful and friendly! We came in 8/1/24 looking for a sofa set and we were greeted immediately. Huge selection with wide range of quality and pricing. We needed a specific size for our space and Noel recommend the perfect set. Thank you for the great service. The other staff were also very friendly.

I had a fantastic experience at Ashley! My family and I came to the store ,not really knowing what we were looking for. The saleswoman Divina offered us guidance and information without being pushy. Ultimately, we found the living room set of our dreams. It was quick, easy, and comfortable. I am truly grateful to Divina for all her help and patience 🙏

Had a wonderful experience at Ashley Furniture. As I walked in I was helped. Devina was awesome. Helped me with my purchase and so excited for my new furniture.

Agnes G. Very helpful and patient throughout our experience! Very kind and friendly. If you're going to Ashley's in Fairfield, look for Agnes!

Divina V. Was a great help and was very patient with us while we’re trying to make up our mind between different furniture sets. She was very helpful with suggestions and providing information on anything we asked about! She made our experience in the store that much more wonderful and very successful!

Noel is amazing

Awesome service!Very friendly and amazing!!!Thank you Agnes G!

Noel was amazing super helpful!

Divina has been so helpful, very professional with excellent customer service.

Agnes walked over at the showroom. She is very patient with my question

Great walk through and explanation. Noel was amazing and patient with us.

Joel was Amazing, He made the shopping experience wonderful.I am hoping I get him the next time I come back.

Divina was wonderful to work with. She let us shop around and checked in with occasionally. Love being able to shop with someone hovering around.

Noel Was Extremely Helpful and Got Our Needs Taken Care Of!

Noel was a great help with my quote today found everything I needed

Noel was super helpful, great customer service!!

Thanks to Agnes Guadiz at Fairfield Ashely furniture. She was able to fix the issue we were having with our order and got us what we wanted fast and easy!!.

We recently had the pleasure of working with Divina when purchasing a couch, dining set, and bed for our home. From start to finish, Divina was incredibly helpful and professional. She took the time to understand our needs and preferences, offering valuable advice and suggestions without ever being pushy. Her expertise and knowledge about the products were impressive and made the entire process smooth and enjoyable. She had to leave for the day, so we were then helped by Noel to finish our transaction. Thanks to Divina and Noel, we were able to find exactly what we were looking for within our budget. They were patient, attentive, and ensured that we’re completely satisfied with our choices. We highly recommend Divina and Noel to anyone in need of high-quality furniture and exceptional customer service. We’ll definitely be returning for future purchases!

Noel and Divina were great! Easy application process for financing. Thanks!

Agnes G. Was very Helpful. She is the 3rd person who helped us and she was the most knowledgable and Very accommodating. We finally bought our dining set and living room set with her. If all of the employees will just like her Ashley Fairfield will be a better place to shop! Thank you so much Agnes G!❤️

Mr Q made it easy. A great guy!

Alma was great!

Very helpful and knowledgeable!!!

Came in a few days ago left very pleased with experience. Mr. Q was attentive, very knowledgeable and answered all my questions thoroughly. Definitely ask for him if you go here!

Mr Q assisted me. Great customer service.

Kimora

Noel- was very kind and helpful, showed us various options, and thoroughly walked us through the payment process

Found the perfect power reclining sofa and tables with help from Agnes Guadiz! Thank you Agnes for assisting us newlyweds!

My experience with Agnes g at Ashley store was excellent she was so professional and pleasant to be around I will be coming back highly recommend

Agnes was incredibly professional and attentive throughout my purchase. She took the time to understand my needs and offered tailored solutions. Her expertise and friendly demeanor made the process smooth and enjoyable. Highly recommend for agnes and kimora anyone looking for an excellent customer service and support. - Dustin & Sarah (Pampanga)

From start to finish, Agnes was such a great help to us. She understood how important it was for us to find the right furniture for our new home. We look forward to coming back to see her!

Noel was of great assistance, he explained everything clearly and was happy to help. Thank you!

Mr.Q. was the most helpful, professional, and friendly person as he directed me to exactly what I needed in a short amount of time. Thank you!!

Agnes G. Was super kind and helpful during my visit to Ashley Furniture! Made my experience very enjoyable and it pleasant. (:

We Had Agnes she was Very kind from the start. She knew we didn’t want too much pressure/ attention on us so she focused on those who wanted the extra attention. And came to find us occasionally to check on us. Which I really appreciated. We ended up buying and she was just as kind as when we told her we were just here to browse. Thank You Agnes!!!

Great friendly service! Agnes

Agnes was so kind and helpful with the whole process! Stellar customer service and my wife and I appreciate her so much!

Agnes was fantastic to work with! Made the whole process so fast and simple. She has excellent customer service! I highly recommend working with her. Thank you Agnes!

Mr. Q was a great sales associate that was helpful and informative. Bought a nice piece from Ashley Furniture. Mr. Q deserves a raise and a paid vacation.

Alma was very helpful! We bought our first couch from there with very good help!

Agnes Guadiz with Ashley Home Furnishings was very nice and helpful. She let us walk around and when we were ready to purchase she was there and very nice about the whole process.

Ritu was amazing, attentive, and patient. She made sure we go exactly what we needed

Noel was very helpful and allowed us to shop at our pace, able to answer our questions and was not pushy to get the sale. I would recommend dealing with him in the future.

Agnes was amazing and very patient with us. Will definitely come back.

Kimora was great!!! She was awesome helping me purchase my first Tempur- pedic mattress!!! Great customer service!!!! Definitely ask for her when shopping at Ashley’s in Cordelia!!!!!!

Our sales person Mr. Q was the best most friendliest sales person I've meet. Mr. Q definitely deserves a raise and an extended vacation! The sales people at Ashley's are always friendly and they don't pressure you into a sale!

Mr. Q was very helpful but most importantly very patient with me! Customer service was awesome!

Miesha was super helpful and understanding as we ran back and forth all over the store. We arrived late on a Sunday evening and she tirelessly helped us find exactly the right pieces. The furniture at this store is such nice quality and costs only a little more than if you find cheap stuff online. Worth the investment!

Very informative, Pouja and Agnes were very friendly and helpful during the purchasing process

Mr Q was very helpful and very knowledgeable of the products in the Fairfield Ashley store.. He is a very nice and attentive very professional sales person.. He made my experience very enjoyable.. I'll definitely come back to work with him.. He is a important asset to the company..

had a easy time explaining what we need for or home, she spent plenty of time taking us thru the different department to e]we found what we needed.

I had such a great experience shopping today. All of the employees were so friendly and helpful. Miesha took the time to walk me through the showroom and answer all of my questions. She is knowledgeable and super friendly. I will definitely be back.

Angus was very friendly and had great feedback about our new couch. Great positive attitude.

Noel provided great customer service. He was professional and answered all of our questions.

Alma was so helpful! She found me what I needed very quickly and there was no pressure.

Great experience! We had all the time we needed to make the perfect decision!

Agnes G Nice, friendly

Agnes G Nice, friendly

Agnes was great sales representative to work with.

I was coming in for a store credit and was quickly assisted by Kimberly and kamora they helped me find my replacement item and got me out in a timely manner

Agnes G -great service !

Pooja was the only one who acknowledge me. She had great customer service and was a big help.

Pooja was great

Hello i would like to say my wonderful experience i got a new sofa and kimberly gave me excellent customer service she was super nice and polite!! Overall i loved their service!! Going home very happy!!!

Agnes was very friendly. Helped us with a good deal.

Thank you for helping us Agnes G. You’re awesome!!

Agnes G. Thank you for your excellent service.😊

Leaving this as a reminder for myself to never order anything from this store again 😬

Nice vendor Miesha S great

Agnes G, was very attentive and kind when helping me on the floor. Was very explanatory and helpful.

Agnes G was AMAZING!! We came a week earlier just window shopping and she remembered us. Got us our dream couch at such a good price, even showed us how to finance with money down. Definitely will be coming back because of her. THANK YOU!!

Agnus G helped us buy a couch she was very friendly and nice

We were greeted right away by Agnes G. and ran her all over the store. She was incredibly helpful and friendly and got our order together quickly while my toddler was running around and causing trouble. We loved the service and the local recommendations she gave us since we are new in town. Looking forward to receiving our furniture! Thanks, Agnes!

Noel offered great customer service and knowledge of the products sold at his store.

Agnes was very helpful, kind, and patient. She throughly walked us through the purchases and how the delivery will be.

Agnes G. Thankful to her because very helpful and knowledgeable about stuff we looking for and well recommended 💯..

Noel great service

Kimora was the first one to greet us, so that was gonna be the person to handle our purchases. We came in just to look around. There was no pressure in the shopping experience at all. Once we found what we were interested in. Kimora made the experience smooth. There was a little hiccup on the computer with taking our first payment. But all got resolved shortly after. I wish I remember the financial reps name, but she too. Made the experience smooth and stress free! Would recommend! Will come back for more furniture needs!

Noel was great help on helping me find my new couch.

Kimora was a jewel! Very patient and beyond knowledgeable in the products! She took her time guiding me throughout the decision making process all the way to the completed transaction! 10/10 for this location. The entire staff is welcoming and supportive! A must visit if you’re in the Fairfield area looking for quality furniture!

Alma was helpful

Alma was so helpful and fast. Got my couches and get them super fast. So sweet!’

noel was so sweet and helpful!!

(Translated by Google) Alma very good service thank you very much!! (Original) Alma muy buen servicio muchas gracias !!

Ritu was very helpful and very good good at her job

Ritu was very helpful and polite. Very informative.

(Translated by Google) We went to buy a room. I am the most indecisive person but the person who assisted us was very kind and patient. Thank you very much Alma! Thank you Thank you (Original) Acudimos a comprar una sala.Soy la persona más indecisa pero la persona que nos atendió muy amable y paciente. Muchas gracias Alma! Thank you Thank you

The experience was good. Staff were helpful.

I had the greatest experience with my sales associate. She was very knowledgeable and helpful. Her name was Moesha

Wonderful customer service from Agnes G! Accommodating and patient when my mom and I couldn’t decide haha really took affordability to mind. Super sweet and approachable.

Agnes G. was very helpful and nice

Agnes G. helped us picked out a mattress and couch. She was the best

Agnes was professional and patient. Great Service!

My experience was perfect 👍🏻 My sales rep was top notch (FNU RITU ) No pressure at all , very knowledgeable of all the furniture in the store I will definitely be back for the fact my sales rep was perfect

Kimora is the Best!!! Come and see her, from the moment we walked in to the moment we left she was extremely friendly and helpful even with a piece that was discontinued. Kimora was showing other options to fit and meet our needs which quite honestly you don’t see too often. Thank you for all your help! Megan Drew

Kimora was amazing and very helpful. I was nervous walking into a big furniture store expecting it to be like the auto dealership trips being surrounded by vultures but Kimora made it very easy going and fun. Thank you again for your help! Our house now feels like a home.

I was helped by Kimora. Very professional and great service. She was able to help me out and have tons of patience. Was able to answer all my questions.

Miesha was absolutely phenomenal. She talked through all the different options and spent a lot of time with us to make sure we found the perfect fit for our home. Definitely ask for her!

Miesha was very helpful! Was able to mix and match sets to find our perfect fit

Miesha helped my husband and I. She gave us awesome customer service and the best deal on a mattress and some living room furniture. We are so satisfied with our purchases and experience at Ashley Furniture.

Alma did a great job helping me!

Pooja was very helpful today and helped to honor the delivery discount that was on our mattress. The package that she created for us was great. Thank you Pooja.

It took 33 months to figure out what I did but thank you lam for selling me. I spent a lot of time and money.

Noel ritu great service, very accommodating

Noel had good customer survive

Thanks to Noel for all his help, made getting my order prepared and processed really easy!

What a great experience. A great selection of living room furniture. We found exactly what we were looking for. And for a great price.

After a very long hassle with the Sacramento Store, Kimora and the team here at the Fairfield location were extremely attentive and polite. I came in with the intention to buy a mattress as my old bed set broke and unfortunately they don’t carry it anymore, they let me spend at least an hour in store testing mattresses and informing me on the many differences in addition to price points and what my overall sleep goals were. Needless to say if I need to buy furniture again, it would be at this location. Thank you again Kimora and Team.

Anges is the best. Very professional and friendly.

I received very good service at the Ashley Store in Fairfield CA shopping for a recliner, finding the one I was looking for at a reasonable price! Thank you! Patricia Wood

Absolutely love Ashley Furniture. The best part about my shopping experience was the customer service. Want to give a special shout out to the best advisor Miesha. She was patient, kind, knowledgeable & answered all my questions. Thank you so much for your welcoming hospitality.

Agnes Guadiz & Gretchen were amazing and extremely helpful!

Was welcomed into the store by a cheery Agnes. Gretchen was THE BEST customer service person i have ever spoken with in person. She made my experience great with discussion of my flawed furniture delivered today 6/6/2024. More representatives need to be like Gretchen. This turned my attitude around about Ashely and it hasn’t been good.

Mr Q was very helpful to us when choosing furniture.

Excellent service!

(Translated by Google) Alma gave us very good service. (Original) Alma nos dio muy buen servicio.

We were looking for a recliner, the one we liked had a hole in the back...no buy. The sales person was trying to sell us a mattress.... The recliner selections was awful. We ended up buying a recliner from Amazon.

It was a delight to collaborate with Noel. His invaluable assistance was instrumental in our endeavor to furnish our entire residence. The entire staff exhibited remarkable kindness and friendliness, even when we had to bring our puppy along. Their genuine warmth made us feel truly welcome.

Kimora was amazingly patient as I scanned the showroom, compared pricing and asked a ton of questions. I would definitely recommend to connect with Kimora. A big thank you for today's assist with my purchase.

Great service ask for Noel

Agnes G. was very helpful in finding a fire pit for us (we have been searching for a long time). Her attitude and laughter is calming and welcoming. Great job Agnes and thank you !!!

I came in again to purchase some furniture for my living room and Noel did a great job helping me. When the other associates were unable or unwilling to go the extra mile Noel was willing to give me what I needed! Way to go Noel!!

Kimora was so helpful! Very kind and listened to the details I was looking for in a chair and other items I was interested in!

We were shopping for outdoor dining furniture, the salesman was helpful in making our selection. We recently moved and gave him our new address and phone numbers. This where the low rating plays in. The salesman transposed our old address and phone numbers onto the sales receipt. Fortunately my wife caught the mistake and called customer support to remedy the issue.

2ND EDIT TO REVIEW 6/9/24. (DRIVE THE EXTRA MILES TO GO TO ANOTHER ASHLEY STORE!!! BUT IF YOU MUST, ASK FOR AGNES, SHE WAS KIND, IMFORMATIVE AND HELPFUL TO MY PARENTS) Didn’t get a call from the manager till today, Sunday even though I was told I would get a call yesterday. After speaking with Daisy today with the resolution of my parents picking out a new table as the one I was sold was no longer available at the warehouse or in store, my parents went to the store to pick one out. Since I have been dealing with Daisy and Gretchen from customer service, I asked Daisy when she got off since she was the only one authorized to make decisions, she said the store was open till 8. Assuming she’d be there, my parents went to the store to get a new one picked ( they’ve been without a table since 6/4 when the original table was supposed to get delivered to make space for the delivery). I had my mom ask for either Gretchen or Daisy since they know what’s been going on and Gretchen gave attitude towards my dad and told him she was on break. When my parents waited the 15 minutes they said she would be off break, she just walked by them. When I asked her what’s with the attitude, she said she didn’t know they were my parents…. REGARDLESS OF WHO THEY WERE, THEY WERE CUSTOMERS AT CUSTOMER SERVICE… she still could have KINDLY redirected them or simply asked what they needed and communicated it to another member. When my parents asked for Daisy, they were informed she was in a meeting.. shortly after they were told she was gone for the day due to an emergency. If the store personnel would have just been HONEST AND UP FRONT from the start, there wouldn’t be this much frustration OVER A DINING TABLE. This stores only saving grace is AGNES THE SALES AGENT for being able to kindly communicate to my parents and being transparent. Customer service department could use some customer service training. Will no longer recommend this store to colleagues, friends and family in the area. EDIT TO REVIEW DROPPING TO 1 STAR 6/6/24. This place will continue to be a disappointment no matter how much one person tries to make it right. Bought a dining table set 5/29 and was given a delivery date of 6/4. Waited all day, tracker showed time frame of 9am-10am with a delivery time frame of 8:45-12:45. No show. Called the store several times for an update and no answer. Reached out to Ashley live chat and came to the resolution of getting it “rescheduled” to 6/7. Got my usual delivery date and time confirmation and got the call from the store today. Had I not asked customer service to look into what happened on Tuesday, we would have wasted another day waiting for a delivery that wasn’t going to happen if I had just “confirmed” tomorrow’s delivery. She called me back to tell me the table and chairs I bought in store was discontinued (wasn’t informed of this when I bought the products in store.. just that it was on back order) and that the warehouse no longer had my order. Store manager won’t be in till Saturday so I am going to have to wait till then for a resolution. We paid the money to get products delivered and I was given options that would have further strained my father’s injuries. I don’t live in state and these were my purchases for my parents while I was in town and it’s truly disappointing that a well known company like Ashley’s has this much disconnect from the store to the warehouse without verification on product availability being sold to customers. The misinformation continues. We have bought several furniture pieces at this location dating back to 2019 and have always had a pleasant experience. Or so it seemed. Found out today that we were given misinformation up to about a month ago throughout our buying process, but Daisy the manager made it right. Our salesperson Pooja was also helpful today.

I went to Ashley’s Furniture looking for a dining set. Miesha was very helpful and knowledgeable of the sets she was showing me. She wasn’t pushing on the sale which made it great to browse all the options.

Walk in didn't know exactly what I like but Miesha was so helpful and well knowledge.

Kimberly was great and got the answers to all my questions. She priced several different items and worked with her managers to get me the best price. I am completely satisfied with my experience due to her attention.

Kimora is the best sales rep ever. I was so undecided when I came into the store but left very happy with my purchase and delivery information. Thank you Kimora. You are the best.

Kimora was great sales rep she was polite not pushy said take your time and made sure we were happy with our purchase she greatest sales representative you need keep her

Mr. Q was great. He really guided us into helping us find exactly what we were looking for!

Kimberly was so great!! She was very sweet and warm and had a lot of knowledge. We felt very secure in our purchase because of her. We've not had the best experiences with other Ashley furniture locations but kim was so reassuring and helpful. She got us our dream couch!

Kimberley was so helpful and made us immediately welcomed and comfortable. We have been shopping around for awhile now but she made it very easy and a clear understanding of what we would be paying. Thank you again Kim!

Alma was amazing and helped make the process super simple! There’s plenty of options and the customer service was great! I will definitely come back for my next furniture!

Kimberly and Kimora were incredibly nice and helpful. My wife and I were furniture shopping snd they were spectacular with assisting us. Very patient, understanding and always kept a smile! I highly recommend any future shoppers to request them. 10/10

Agnes G was the person who helped me today on my purchase, she had such great energy and let me take my time in deciding what bedroom set I wanted. She was very helpful look for her when you come into Ashley!

Ritu was very pleasant and professional

Kimberly Cruz was a wonderful sales rep for Ashley. Courteous, kind, and thoughtful. Love the Vayda sofa that we found at the store

Friendly and wonderful service from Agnes G. today. Very patient with elderly mom. Purchased a beautiful bedroom set.

Noel was very helpful! He helped my husband and I buy our new couch. He was very accommodating and friendly.

Noel was a great help, very knowledgeable and honest. He didn’t upsell, which is the thing I hate the most. He only gave us options and I appreciate that. Thank you for the wonderful help, Noel.

We loved the experience we had with Agnes Guadiz, super friendly with really good vibes.

Ritu was awesome, she was very patient with our ever changing decisions. She gave us all the different options that were possible with our purchases. I recommend anyone to work with her.

Ritu was extremely helpful. If you go to Ashley furniture please ask for her. She was not pushy and allowed us to take our time on our own.

Ritu just made our day on buying our new living room set. She made our buying experience very smoothly. She provided all the information we need. I would recommend Ashley Store when it comes on buying furnitures. Good deal!! We definitely come back if we need some furnitures and recommend to our friends and families.

Agnes G was super helpful! She showed us all sorts of couches. She took her time and was very kind!

Always easy to find what you are looking for. Customer service is always great as well. Meisha was very sweet and helpful.

Customer service was lacking attention to detail and overall listening to what we were looking for. Product quality is great.

Great experience. Alma was very friendly and professional. I will defiantly be recommending Ashley furniture and Alma to my family and friends for future purchases. Thank you! The Abbott’s

Low pressure, not rushed, friendly offers of help, no crowding by sales people. Very helpful when time to buy. Kimberly super pleasant and helpful.

Great job. Receptive on needs. Knowledgeable on what I was looking for.

Mr. Q. is amazing and helped us find furniture specific to our needs. He was patient and extremely thorough. Glad to have him as our salesperson.

Noel helped me with my purchase he was really nice and helpful.

Mr. Q. Made the process super easy and painless! Highly recommend!

I have had stroke and Kimberly was very patient and accommodating.

Meisha was very helpful bouncing back and forth between me and a friend of mine with our needs and interests in mind. Suggestions and recommendations great and she was very knowledgeable with Ashley's products.

This store is huge but there’s always an associate that greets us right away, today Miesha helped us, she was so kind and helpful and was able to answer all of our questions.

Sandra and Noel, great customer service! Thank you

My experience at Ashley’s was actually the most enjoyable shopping trip I’ve had in a long time. When I got there I wasn’t quite sure what I was looking for but Kimora was very patient and took her time with me. She showed me all the best mattresses she thought that I would enjoy, her opinions and recommendations were very insightful. Kimora made me feel welcome the moment I walked into the store, she was delightful and I believe a lot of people can learn from her. She took her time to ensure that I was satisfied with any purchases I may have made. Kimora is a wonderful worker and I recommend purchasing from her. She is great. She made my trip at Ashley’s that much more enjoyable, I had a wonderful time and would definitely come back. I would also recommend this store for others to come to and shop at. Kimora will be a wonderful sales woman to talk to. I loved my experience here and hope that it remains that way.

Agnes G was very friendly and attentive. Explained all of the products and services, thoroughly.

Best shopping experience in a long time. Khatereh was an awesome salesperson not pushing but very helpful!!!

Kimora helped us with buying a new piece of furniture, she was extremely knowledgeable and pleasant. We had a great experience!

Agnes and Alma provided exceptional patient service. We will definitely be back and recommend to our loved ones and friends. Keep up the great work Agnes and Alma we appreciate ya :).

Kimora was amazing , she was very patient and very kind. Customer service skills 10/10. Love her. Ashely needs more workers like her !

Extremely disappointed by Ashley store in Fairfield. when I called them, they said the product is available and which was on the offer but when I came to the shop, they said like the full product is not available the rails are missing from the bed if you wanted to take it, you can take it as it is and there is no proper help has been provided. Wasted 3 hours of time, extremely disappointed

Amazing customer service.

Agnes was amazing helped a lot so helpful♥️ definitely recommend her 10/10 service

Ritu is very knowledgeable about all the furnitures and mattresses. Very patient about us changing our mind several times. She is fast and efficient. Can’t asked for a better help! You’re awesome Ritu!!!

Ritu helped us a lot being a first home furniture buyer. She gave us really good and practical advice. We could have not ask for more.

Noel was awesome!

Very nice service by Kimora and Pooja. All my questions were answered and then I was allowed to just wander, at my request, without interference. I took my time, and was again helped when I made my decision. Recommend +++

Noel: quick and easy shopping experience!

Meisha was amazing! We were just just gonna look but she showed us all the options and very patience. Thank you for your great customer service

I've been looking for a new mattress and Miesha was amazing with helping me find the perfect mattress

Pooja was very patient , informative and kind. Thank you.

I needed help and Noel stopped what he was doing to help me, he went out of his way

Miesha took great care of me. Moving into my first apartment was very complicated and confusing. She helped me narrow down the furniture that I wanted. I appreciate her time and patience. Not only did I leave with a full set for the living room, but also a coffee table as well! She is great!

Great experience, friendly professional service. Sandra was great.

Very helpful and patient

Mireya was very pleasant and helpful with our specifics in making a decision on a couch! Highly recommend!

Miesha was very helpful. She seemed very knowledgeable about the products in the store and offered several options to consider. Very nice experience.

Very attentive. Miesha

Miesha was a great help , and very helpful

Miesha did an awesome job she was very patient and kind, she took her time with us and kept a smile her face. Thank you for your patience!!!

Walking to the store Ashley Furniture Fairfield As soon I entered, got to be welcomed by Sandra, couple of questions were asked and got all the answers I need it, I purchased two bedrooms sets when I have the intention to just by being one, just because she was very helpful and look out for me as a customer

Agnes G good service

Kimora carabiner awesome customer service. Very happy with the service we received.

Came in over a month ago looking at couches Miesha helped us out. She was extremely patient and showed me some great couches. After measuring our space we came back over a month later and there Miesha was remembering our couches we picked out prior. She helped us complete our purchase and we couldn’t be happier with the experience she provided. Thank you so much i can’t wait for the couches to get delivered!

Agnes and Divina are the best! Their service was outstanding and I will be back. Thanks ladies!!

Agnes was very friendly and informative. She was with us the entire time. Thank you Agnes.

Agnes at the furniture store was incredibly helpful and knowledgeable. She was an amazing soul! Funny, full of life and She provided excellent service, guiding me through options and ensuring I found exactly what I needed. She was most definitely my favorite employee there!!! I highly recommend her assistance for a wonderful shopping experience!

Kimberly was very kind and helpful with picking out furniture for decorating my new place!

Kimora was a great help. Helped us pick the perfect mattress for our needs

Came to purchase a sofa. The representative, Pooja, was extremely attentive and knowledgeable. She listened to my needs and wants. Showed me every option based on those details plus other options that she felt were worth me looking at. Pooja also took the time to ask questions about my mattress, which I had been considering to upgrade, but hadn’t planned to yet. However because of her genuine concern for my comfort, plus getting me the best possible payment outcome, I purchased a mattress and sofa with a great payment plan. Every associate I encountered was extremely polite and friendly. Wonderful experience with Pooja and I am very pleased with my experience.

My saleswoman, Ritu, was extremely knowledgeable in not only the furniture options but also the pros and cons of financing or paying cash. She was so helpful and attentive! Definitely amazing customer service and options available!

Sue is very friendly and knowledgeable of your products.

Thank you Kimora and Agnes G for the great service. We cant wait for our furniture to come in. The service was super fast. Thank you again for the great service.

Kimberly & Kimora where great

If you get a chance to get into ashley do it. You get ahold of Mr. Q and he'll take care of you.

I. Could not find what I was looking for but Melishia was wonderful.

Came to the store and Noel was our rep. He was awesome. He showed us what we were interested in and gave us financing options. He was friendly and not pushy. I’m a frequent Ashley customer and will be buying here.

Agnes was awesome. For the past 1 month, we’ve been at Ashley more than 4 times. Thanks to Agnes for making our visits pleasurable. Our need were met, and we are pleased with her service

Noel was a great help picking out a bed frame !

Mr. q was a very pleasant and knowledge sales person. He made the shopping experience great

Came in here to buy my mother a new bed room set. Mr.Q was able to provide lots of feed back and details to every bed frame I was interested in. He was able to come back and forth with my decision making and was very patient. I also purchased a dinning table set because everything here at Ashley Furniture is so eye catching. Thank you

Thank you Sandra for helping us. Above and beyond customer service. Thanks Mr. Deal and Mr. Q as well for assisting us.

Very good sales team financing easy and simple process. Sandra super good to deal with

Awesome job!!

Agnes was super helpful in helping with a sofa purchase. Thanks again!

We were helped immediately by Agnes G. She greeted us as we walked in and made us feel instantly comfortable. When we made our selection she helped us right away after letting us browse on our own. She made the whole experience easy and painless and we had a great time purchasing our new sofa! I’m glad we were able to work with her!!

Agnes G was delightful and nice to be around! She made us feel very comfortable and heard :)

Agnes G was super sweet!

Excellent shopping experience at Ashley Furniture in Fairfield. The staff were bright, friendly and helpful from the moment I walked into the store. Found the perfect recliner for my husband and the salesperson Kimberly answered all my questions and found us the battery backup and delivery options that we needed. Will definitely be shopping there again.

Great customer service

We purchased our couch, loveseat, ottoman, bed & mattress today at the Fairfield, CA location. Agnes G. helped us and answered all our questions. She’s very patient and informative!

Noel is very helpful and friendly. Very easy to talk to. I got the couch that I wanted.

Noel was very helpful and knowledgeable with all the furniture. Very happy with purchase

My Fiancé and I went into Ashley’s looking for a loveseat for our family room.The customer service was outstanding Agnes was professional, efficient, and knowledgeable. She listened to our concerns and offered reasonable solutions for our needs and concerns, and the product was exactly what we was looking for. . Agnes went above and beyond to help us find the perfect item. Definitely will recommend the business and will shop again.

Came in with no expectations to purchase anything, but with Kimora’s help, knowledge and patience with our questions lol … she helped us go from “idk” to “let’s buy!” Best customer ser I’ve ever received! Will definitely be back to continue furnishing our home!

Kimora did amazing today quick and easy I’ll be back to see her every time!

Mr. Q is awesome! He should get a commission !!

Noel make a very good job

Purchased our formal dining room kitchen set today from Ashley's Furniture. Noel assisted us and was very helpful. He answered all our questions and if he didn't know the answers, he spoke with his manager to find the answers to our questions. Can't wait to get our dining room table delivered. We ordered the Arlendyne set.

Prices are "expensive", for the mediocre quality. Called first to check on availability, but response went to voice. When I arrived at store, there were only a few customers. Why couldn't they have answered my call. Saw Ashley products on other store web sites. Prices were at least 40% cheaper.

Mr Q greeting use with a great attitude and smile found us what we were looking for and got use in and out with no hassle go to Ashley furniture and ask for him great customer service

Mr. Q was very responsive to our needs and polite.

Ashley has really went down , over priced . And I have a account and they were trying to have me put down 1700 down , why when I have a 8, 000 credit limit Ashley credit card . I have been a value costumer for years , things have changed , no more incentives or anything . This store just looks depressing and overpriced on top of that . I don’t see this business be in business to much long. I went ahead and got my sofa set, however I had to go else where to find a bedroom set and that was the best decision I made . I found something very reasonable and it was Ashley furniture being sold . So I bought it. NO Ashley store for me. However the sales person( Poohs) was so patient and helpful. Me and my husband took two days trying to get them to come down off 6,800+ however it didn’t have do it prompt me to only get the sofa set and take my money else where for the other things I wanted. Like I said best decision ..

Great Experience

Came in for a few things and customer service was amazing from the minute I stepped into the store! I was kindly greeted by Kimora and she explained everything in detail while also giving me all the time I needed to browse. I left completely satisfied with my purchase. Thank you to the staff that assisted with financing and Kimora for your patience and expertise in helping me find exactly what I needed! :)

Excellent customer service from Miesha. Super helpful made the whole process so easy.

Noel at Ashley Furniture in Fairfield was terrific! Very knowledgeable & helpful & a good listener.

Sandra was a wonderful salesperson. Very helpful and kind. Would highly recommend her to our friends!

Mr.Q was exceptional and made the buying process painless. Thanks again!

Kimora did great

Great experience at Ashley, and dealing with Noel. He is excellent and made the experience at Ashley very smooth!

Noel

(Translated by Google) Very kind and explained everything to me about making the sofa for my house! Thanks Miesha! (Original) Muy amable y me explicó todo Hacerca de los sofá para mi casa ! Gracias miesha!

Sandra was very friendly and helped us get our daughters bed.

As soon as I walked in Mr. Q greeted my family and I and immediately he took his time to help me look for the right sofa and love seat. I informed him of what I was looking for and he was happy to show us different options. He was patient and I will gladly come back and see Mr. Q for other furniture that I will need later on. Thank you for helping my family and I. Excellent customer service.

Great customer service, alma was very paciente and showed us around different options to meet what we needed. We felt welcome at the end I left very happy. I got exactly what I wanted thank you alma for you help!!

(Translated by Google) Alma Tejeda speaks Spanish, highly recommended, look for her, I recommend her 10/10, very friendly and patient. (Original) Alma tejeda habla español super recomendable busquenla se las recomiendo 10/10 muy amigable y paciente

Agnes G. Was very nice and helped us buy our first couch going over everything from prices to delivery. We are grateful she was our representative!

Agnes G. Was the best! So personal and positive.

We felt welcomed by Noel as soon as we arrived. He was so patient as we shopped with our three children and we appreciate his thoroughness and expertise with our shopping experience. Thank you!

Agnes G. makes furniture shopping fun! So much fun that we came back and bought more.

Khatereh and pooja were great they helped us find a great bed!

(Translated by Google) Pooja and food (Original) Pooja and khatere

Noel is good advisor and a big help for us. friendly, knowledgeable and very patience. Excellent customer service.

Kimora was very patient with me. She gave great info and advice about the pieces I was interested in. Did not hound me in any way and let me take my time. Great service and kept a smile the whole time. Pleasant visit.

Sandra was very helpful and kind!

Great customer service. Knowledgeable about products. Took great time and care with my mom as she picked out what she needed.

Pooja was very professional and I was given an excellent experience

It was great staff are very friendly

Thanks Alma for your help with bed

Alma was a great help to me while I was shopping for new furniture for my new condo. Very patient and attentive. Showed me varies options for what I was looking for and great customer service.

Agnes G. was very helpful. Would recommend her to anyone!

Miesha was very helpful. Has a great personality and quick to get answers.

I like the wide selection of furniture but not the consistent delay in deliveries. There needs to be a better system.

We had great 👍 👌 customer service Thanks to Alma she was a great help

Sandra was very helpful and made the process easy. I was able to get the couch I’ve been looking for. Thank you Sandra!

Sandy was extremely helpful and knowledgeable.

Miesha was so pleasant. I enjoyed her positive attitude and spirit. Great 😊 salesperson 😇.

Miesha was great at answering all our questions and concerns!

Miesha was very helpful with recommendations and directing through store.

The Fairfield store exceeded our expectations, we were looking for a loveseat couch to fit in to our living room’s existing style and color scheme. Alma, our sales associate listened to our needs, gave us pointers, then let us browse the nice selection at our own pace, and appeared again when we were about ready to pick the one. Explained the financing options, double checked the color choices, and delivery options, and when we asked for expeditious delivery she checked the warehouse schedule to pick the fastest possible delivery. The store was nice, big, well lighted, clean and tastefully decorated. The delivery was punctual, professional, quick assembly, they made sure we are satisfied. The automated text updates and follow-up calls were thoughtful. Overall the helpful salesperson (Alma), the store ambience, the service took the anxiety out from the buying experience. We did thorough online research, but glad we dropped by at Ashley for a better experience.

Worked with Mr.Q today and he was so helpful! Took the time to explain things to us and talk through our vision. Thanks!!

Kimora was the most helpful, super kind, most efficient, respectful, knowledgeable, and sweetest sales associate I have ever encountered.

Noel was great!

Really great experience understood what we wanted! For Mr. Q

Mr. Q very friendly and really good sales guy!

Kimora is a great and an excellent customer service agent

Great store. I love coming here. Customer service is always outstanding. Soon as I came in Alma greeted me with a warm welcome. She helped me pick out a great mattress and then I was on my way. Quick easy financing process, delivery date etc...then out the door! Thanks again.

Pooja did a wonderful job even though they couldn’t price match with military base.

I meet this guy named mr. Q. He works at Ashley furniture store. he is very nice. Great customer service, and professional. Definitely will be coming back.

Agnes G. is great! Friendly, knowledgeable easy to work with.

Noel give us the best service posible.

Miesha was very nice and knows a lot about the furniture and mattresses in the store.

Sandra had good information on the products and was very friendly/knowledgeable

Kimora, was very great at helping ,get my things I was looking for great personality and really sweet

Alma did an amazing Job!!! She was patient and extremely nice. Thank You very much Alma.

Miesha great service

Very pleasant and knowledgeable. Listen to what I needed. Fast service. Reasonable prices

Pooja was awsome

Divina was very helpful and kind! Would definitely come back and work with her again!

Thank you for your help Sandra😊🙏

Miesha S. Helping a lot to us to get this beautiful dining set and sofa. Please visit this ashley Fairfield and look for her. Most recommended

Noel help me very professional

Great experience^ friendly and helpful staff.

Agnes G - she is very nice and helpful! 👍👍

(Translated by Google) Alma was excellent with us and is very kind, and although with her work (Original) Alma fue excelente con nosotros y es muy amable, y si bien con su trabajo

Agnes G! Thank you Madaam for your amazing customer service! Greeted right away with a beautiful smile. You knew exactly which items to show me and catered to how I wanted everything. Your energy and patience I appreciate greatly! Will be visiting again for all future needs!!

Alma Tejeda Was helpful, patient and kind and very good and knowledgeable about your inventory.

Sandra and Trevor were both so kind, knowledgeable and helpful. The experience was great and I will definitely share this information with anyone I know that is looking to purchase furniture.

Super Great People

Great experience ! Miesha was very helpful and welcoming.She also made it very easy for us to find the couch we wanted even when we were unsure of the couch we wanted and if were even going to buy a couch today.

Miesha was absolutely fantastic, professional and so helpful.

Ritu was very helpful. she is amazing and very patient.

Ritu is one of the best salesperson. If you want great service make sure ask for her.

My husband and I have been looking for outdoor furniture for about 6 months. We finally checked Ashley Furniture out and found just what we were looking for. Ritu was my sales associate and she was amazing. Helpful without being overbearing. She was very friendly and knowledgeable and made our experience great.

Very helpful staff, Sandra and Trevor took care of us. Wide selection of mattresses for us to choose from.

ALMA GAVE THE BEST CUSTOMER SERVICE I COULD EVER RECEIVE !! SHE GREETED ME RIGHT AWAY AND ASSISTED ME WITH THE PERFECT NEEDS FOR FURNITURE ! SHE WAS SO HELPFUL WITH EVERYTHING AND GAVE ME AMAZING IDEAS . SHE WENT ABOVE AND BEYOND MY EXPECTATIONS . SHE SUGGESTED THE MOST PERFECT THINGS . THANK YOUUU ALMA !!

Davina was a pleasure to work with. I highly recommend that you ask for her.

I had another great experience with the Fairfield Ashley Furniture Store. Because they have the customers best interest, they keep me coming back. Kimora was awesome. She was absolutely so helpful and patient with us as we went back and forth before we finally decided. The store manager was also so nice as one piece we selected was out of stock and he helped offer an alternative piece. Thank you Ashley Furniture. I can't wait for my delivery.

Mr.Q was the best salesman at Ashley’s furniture in Fairfield ca.

Kimora was very attentive and helpful. She answered all our questions quickly and very detailed.

Miesha was very helpful and friendly. We were looking for a loveseat with a flat armrest and she was able to find all available options and colors for us to review, and even suggested color themes

Divina was such a helpful, kind and sweet lady. I came in with a "don't bother me attitude" and I instantly regretted it when I met Divina. She helped me find a nice table and chairs, and she even accepted my apology for my attitude. If you're shopping for some beautiful furniture, stop in and ask for Divina! And by the way, I got a good price for my purchase .

Miesha was very attentive and nice, she help us find what we were looking for.

Noel was very nice, helpful, and professional. He had a jolly personality. He is knowledgeable, prompt, and friendly. Will definitely come back for our future furniture needs and provide him future referrals.

Alma was a great help, great customer service.

Mr. Q was the best sales man I ever met in my life. We had a super hectic experience last time but he made the order process quick and easy. Thank you!

Noel very nice guy, grear costumer service above and beyond

Divina was incredibly helpful in finding our perfect furniture.

My friend suggested I go to this location bc it's where their family always goes to get their furniture. Super happy with what I got. Divina kindly guided me around and helped me find what I needed.

Divina helped me find stuff for my new place. It's a small space and she helped me find pieces that were functional but didn't take up too much space which is perfect for me. Thank you

The staff by the name of Kimora was very helpful, customer service was amazing, she also helped me find the perfect couch to fit my home living room.

Went here today just searching around for furniture for my first new home and was helped immediately when I stepped in. The girl Kimora who works there is absolutely hilarious and made my shopping easier and the load lighter! I recommend finding her to meet your customer service needs!

Shopping at Ashley Furniture, Fairfield! Agnes G. was outstanding in professionalism and service! Great attitude!

Agnes G, gives out great information, made buying easy

Alma was great and very informative. She has great customer service. Not a pushy sales person and we liked that. She was very patient with us. Also is bilingual thats a plus!!

Kimora was fantastic, she was quick and efficient in getting our Synchrony account confirmed and purchasing our patio set! We are scheduled for delivery in two weeks! Thank you so much Kimora!!

Kimora helped my wife and I 👍

We have been looking for a sectional and finally found it. Divina was patient and explained everything to us but also gave us time to browse on our own. She did a terrific job.

Kimora was friendly and very professional. I would recommend anyone coming into the store to ask for her.

Ritu

Ritu was absolutely amazing!

Kimora was wonderful and so helpful!

Noel is very helpful and attentive to our needs

Noel was great!!!

I had a great experience with Pooja. She is polite and sweet and very helpful - one of the best! Gretchen was also very helpful and patient in customer service. Daisuke the store manager is always sweet and polite.

Great experience with Sandra and Noel. They helped us out when they were about to close and were very patient

Noel and pooja Great customer service!!!

Noel acknowledged us as soon as we walked in. He was very attentive and helpful with breaking down all the pricing options.

Sandra helped me a couple of weeks ago and she was terrific help me find what I needed without pressure. I was very happy to have her help me. Thank you Sandra

Kimberly and Agnes were very helpful

Ritu and Kim were very helpful.

Sandra was very helpful!

Alma did amazing!

Kimora was Very helpful. Helped me match my bed with new dresser.

Sandra was very helpful to us as we shopped for a bedroom furniture. She greeted us immediately and was attentive. No one else acknowledged us in the store but her. She even checked on us after giving us time to look around the store.

Amazing help from Sandra. She was very helpful and knowledgeable

Due to the lack of organization and empathy that I’ve experienced here I would not shop here again. I wish I could get a refund. At first I thought I was happy with this purchase with the sales lady, Sandra. Until the delivery part of the couch came. After having to pay the $250 delivery fee (since Sandra basically told us we couldn’t avoid paying that even though we could’ve picked it up ourselves) and signing for a chosen date to have it delivered, they don’t have the whole couch in stock and don’t bother telling us until the day of delivery. Which is a huge inconvenience for our household. We were told that there are other people waiting to have their couches delivered as if our purchase wasn’t a priority to them after they already messed up our order. And now we have to wait even longer to receive our couch. Not the end of the world but I will definitely shop elsewhere for any other furniture purchases.

Alma was great to work she was most helpful. She showed us many options and selections. I will return.

Was helped by Kimberly! Great experience recommend looking for her when visit Ashley in Fairfield.

Lots of good information and very helpful. Was able to help get us financed and find exactly what we needed.

Extremely helpful and quick couch shopping experience! Thank you!

THIS RATING IS FOR SPECIFICALLY 1 PERSON/EMPLOYEE! @ THE FAIRFIELD/CORDELIA STORE. ALMA SHE IS FANTASTIC. I PURCHASED A COUCH ROUGHLY 3 YEARS AGO. ALMA WAS AMAZING SINCE WE WALKED IN WITHS SMILE AND VERY PROFESSIONAL AND ATTENTIVE. I REALLY LIKED THAT FROM HER MADE ME FEEL VERY WELCOME LIKE I WAS A PART OF THE TEAM NOT NUST TO SNAG MY LIL BIT OF MOANEY I HAVE. LOL ALMA NEW HER PRODUCT,LAY OUT. SHE IS VERY WELL ORGANIZED NEW WERE EVERYTHING WAS AT. SO 3 YEARS AGO. HE ARE BACK AT ASHLEYS TODAY 4.6.24. WE WHENT BACK 1ST TO SEE IF SHE WAS THERE. IF SHE WASNT WE WOULD Have LEFT HONESTLY. AND YET AGAIN WE PURCHASED MORE ITEMS. ALMA WAS AND STILL IS AMAZING. KIND FRIENDLY CARES ABOUT THE CUSTOMER. THATS WHAT SOLD ME. ASHLEY YOU ARE VERY LUCKY TO HAVE A EMPLOYEE LIKE ALMA. THANK YOU ALMA. SEE YOU SOON FOR SOME MORE FURNITURE!

Noel was a great guy helped me get the furniture i wanted.

Kimora Give us a great customer service on purchasing our products

Pooja was wonderful to work with. She met us where our needs were. And helped us find the perfect bed set for our bedroom! Thanks again

Quick to assist !!! Easy sale!! Pooja

Ritu was very helpful and informative.

NOEL Very polite and respectful. Was welcoming and gave us all the time we needed to make our final decision on a couch! Thank you Noel 😊

I love my new dining set! DIVINA, the sales rep was amazing!!!

Noel great costumer service!

slayyyy divina a real baddie

Noel was really friendly and professional! Made the transaction very easy. It was a good experience!

Noel help us and showed us the bed, really good guy

Ritu

Ritu. Was a great help

Pooka, you were wonderful and helpful!!! Thank you.

Needed help finally retiring my old college desk. Thank you Divina for showing me all the different kinds and helping me pick one out based on my preferences!!

Agnes G. was a great help. I went to look and she spent a lot of time showing me around. She was friendly, personable and gave great advice. I ended up coming back two nights later to purchase my bed with her assistance. Thanks Agnes and Ashley Furniture 😊

Great experience at Ashely, Noel and Angelina were super helpful and knowledgeable. In and out of the store less than an hour

Divina Valeros was knowledgeable and thank you for helping us.

Divina thank you for being helpful and accomodating.

Divina Valeros is very helpful thank you so much.

We had an awesome experience with Alma. Very friendly and helpful designing and selecting our new sectional!

Noel & Pooja . Friendly and professional. Worked hard to find the right pieces to fit our needs.

Noel and Travor were very helpful and knowledgeable.

I was in the Ashley store and had the most pleasant experience with Miesha she was the young lady that helped me pick out some bedroom furniture. She was very kind and polite she answered all of my questions. Her patients with me were great because I was all over the place. Not sure about what I wanted. I would recommend her on your next furniture buying trip. Thanks

Khatereh and Pooja were a pleasure to work with. They helped us every step of the way to pick out the best bedroom set for us. We look forward to working together in the future.

Went in to search for a dining set and Kimora went above and beyond to help us find it.

I was helped by Sandra who was very pleasant, attentive and informative. I will be returning for Sandra’s assistance when purchasing my new bed!

Sandra is very friendly and knowledgeable.

Agnes G. Very good job.

Excellent rep! Job well done by Mr. Q.

Was helped by Noel. They were very helpful when I was buying my coffee table.

Kimora gave excellent customer service!

Noel is very sweet and helpful! The nicest sales person we've ever met!

Sandra was very helpful

Good attention

Noel and Ritu were great and helped us get exactly what we we needed.

Noel and Sandra were very helpful through this whole process. I first spoke with Sandra who helped me apply for the Credit card and showed me all the different options there are for the format of the couches. I came back a few days later and Noel helped me purchase the couch. He was very nice and answered all of my questions. I will be returning to purchase a few more pieces of furniture with these two!

Pooja was really helpful & the experience was great!

Agnes and Ritu were perfect sales people my wife and i came to purchase some couches the both did not put pressure on us to make a quick decision and my wife and I definitely appreciate it so we walked out with our couches ordered .. they are definitely great sales people we will definitely be back in the future

Agnes Guadiz and Ritu were excellent! They helped us make they helped us make a great decision for our family!

Q was awesome! Knowledge and helpful - made the process seamless

Noel was very nice and helpful. Answered all our questions and wasn't pushy. The store didn't have what we were looking for but he tried his best.

Agnes is a great seller, i was having a hard time deciding on which sofa i should get. She helped me so much!

Noel is a great asset. Provide straight forward sale and disclosure for our new sofa. I will definitely be a return customer of his.

This review is for Divina. It was a pleasure working with Divina Vilaros. She was pleasant, attentive and even kept in touch with me about discounts. As soon as we were informed of the Easter sale, we took advantage and made our purchase. She is a gem! Thank you Divina.

Sandra was exceptional in trying to find what we wanted...she dug her heels in and searched the internet to try to meet our needs...we will be back!

BEYOND DISAPPOINTED!!! Pooja pushed the 5 star on my phone then asked me to write a review. What??? Ok. Still went ahead with the sale. We can easily afford the purchase, yet we were filling out paperwork only to find out they issued a credit card without permission. Ok. Then we went back in to pay cash and Pooja tried to run our card for a couple hundred dollars more!!!! Really??? Then she was so rude, we just wanted to cancel the sale. She vanished. An hour later we left the store WITHOUT proof that the credit was put back on our card cuz they don't do that there!!???? They swiped it for the sale, why can't they swipe it for the credit?? Don't recommend Ashley's at all. They did NOTHING to make it right and even after talking to the manager Daisy on the phone, she never came out to offer assistance.

Pooja was fabulous and very helpful.

Divina Valeros gave us fantastic customer service. We were really happy that she helped us with everything we bought.

Noel was so helpful and made my experience a breeze!

Noel was very kind and shared good information about the items I needed. Thank you!

Kimora has amazing customer service

Kimora had amazing customer service will definitely will ask for her again

Kimora was absolutely lovely and helpful today!

Pooja was very helpful. She gave me a thorough walk of the store to see all my option. Very very helpful

Pooja

Tutu was amazing!!!

Pooja was extremely helpful, knowledgeable and patient.

Davina made our experience easy She is very sweet! Thank you

Agnes G - is fantastic and very helpful along with being sincerely kind and sweet. Promote her please she definitely merits it . If you want help seek out Agnes G!

Wonderful service and great selections available in the store! Agnes helped us so much, she was super kind and relatable! And made us feel so comfortable and happy with the help and guidance on how to navigate our questions about our warranty!! 10/10 Insightful and patient, the staff makes Ashley home furniture our go to on our home styling journey!

My family and I came in to look for furniture for my living room. Divina helped us with selecting which pieces would fit and look good with my current living room color and size along with picking out accessories. My parents said they like it and want a new set too!

Great service. Noel was very knowlegable!

Noel was great! He really did a great job with helping my husband and I find the perfect couch set for our living room!