Ashley Store Folsom, CA

Omid redefines what great service means - genuine, driven and kind. A college student by day, a stellar sales associate at night, supporting his family with honesty, humility and heart. Went extra mile not for recognition but because it's who he is. Ashley Folsom, you're lucky to have him!

Great service with Franz in the show room at Folsom and delivery guys were great!

Not happy with the choices of mattresses and the quality for the price. But they have the size couch we want which is hard to find

We bought a couch two weeks ago has a delivery scheduled for today 10/18 and I was told the delivery should be here between 11:45-2:45. Well around 1pm I got a message saying that I was not getting my full delivery and it is now 5:30 and I have yet to receive my delivery. This is so frustrating and no body has even tried to call me or anything. Do not recommend

Can someone please ask the one salesman to stop wearing cologne!!!! I was in the store last year and again recently. I probably won't be back.

Got a chest of drawers dresser and nightstand pretty good deal and quality stuff. Take your time and choose carefully though.

Sam! Sam, was a fabulous help with our selection and coordination of the delivery! Thank you!

Sales staff was very polite and friendly. We shopped for a mattress and a sofa bed. We left very happy with a nice discount on the sofa bed.

Great customer service. Hailie listened to our furniture needs and helped us select the perfect recliner. She really knows the products.

Staff were approachable and pleasant.

Waiting on delivery

Sam helped get the table and chair set I was looking for at a great price plus delivery and assembly! I had to call him after to change my delivery date. Ashley Furniture makes sure you get what you are looking for and assist you with care! Thank you, Sam! I can’t wait to get new furniture!

Had a great experience at the Folsom store. No pressure from Hailie, and super easy delivery scheduling. Will definitely be returning as we continue to furnish our home.

It has been amazing!!!

Sam was extremely helpful in helping us identify the right furniture for our home. He was knowledgeable and friendly and we’ll be back to purchase from him again! Valued our business and made us feel important. We will return to this location.

Rich was personable, knowledgeable on the products and patient with my many questions and indecisiveness. I will go back with my furniture needs!

We had an amazing experience shopping here. Everyone was very helpful. We found a beautiful couch and it was delivered very quickly. Shop here with confidence.

My husband and I went into the store today just to look for some new bedroom furniture, and Sam was beyond helpful! We showed him a couple pictures of how we have our room already set up, and he was able to show us multiple options of things that would look great. When they deliver, they also put all the furniture together which made me so happy! Overall, really great experience & couldn’t recommend the store more! Thanks again Sam!!

We came to Ashley to find a sofa for our living room—and were greeted by Hailie. She was so helpful but also said “I won’t follow you around…just find me if you have a question.” Although she gave us our privacy, she was always in eyesight! What a delightful young lady to work with. Helpful and efficient. Our decision and sale was done in less than an hour. Can’t wait to get our new sofa!! We’ve purchased several items at Ashley and have never been disappointed. But the sales team there is truly what brings us back.

The Folsom location is professional, and pleasant to work with every time! UNLIKE the ONLINE they are the most MISERABLE service I’ve ever had after spending close to 25,000.000 with Ashley furniture over last five years ! Folsom location EXCELLENT! 5 stars! I wish I could say the same for online with Ashley, the CEO should look closely to theses issues! I’ve never been treated so poorly with my recent 6,000 dollars purchase , wrong items delivered , smashed furniture trying to be delivered and 500 for white glove delivery was a complete joke !

We had a wonderful experience working with Nasmah at Ashley Furniture. She assisted us in picking out the perfect dining table with chairs, as well as a coffee table, and end table. She was professional, friendly, and very patient in helping us find just what we needed. Her excellent customer service made the whole process easy and enjoyable. We truly appreciated her guidance and highly recommend asking for her if you’re shopping at Ashley Furniture.

Service was quick and efficient.

Excellent customer service provided by Brandon. He heard what I wanted and helped me find it. Honest, compassionate and knowledgeable. I highly recommend Ashley Furniture!

We had a fantastic experience at Ashley and it was all thanks to our sales associate, Sam. From the moment we walked in, Sam was so accommodating and made sure to give us our space to browse without feeling pressured. He took the time to answer all of our questions, which ultimately helped us feel confident about the bed, dresser and nightstand set we chose. We also really appreciated that he went out of his way to find us the best deal, so we didn't have to worry about missing out on any savings. When we discovered that the bed frame we ordered was the incorrect size, we called Sam the same evening and he took care of everything for us! We couldn't be happier with our purchase, and it's all because of Sam's great service. We highly recommend him!

Rich, the sales associate, was very helpful and knowledgeable which greatly helped me make my purchase decision.

Hailie at Ashley Furniture in Folsom helped us find a new couch and chairs recently. Very informative and efficient. Thanks for a wonderful experience, Hailie!

Ms. Nasmah was my sales representative, and since the first time I walked inside the store she offered a kind, warm, welcoming, and willing treatment. She is very professional and a hard worker.

Hailie is very professional and knowledgeable. She is friendly as well as helpful. We are very happy with the purchase experience and definitely will be back.

Ashley Store in Folsom was extremely helpful today. I was able to call and phone in an order for an item that they didn’t have in the store, but they matched the best online price for the item and easily processed my order. Thanks, Ashley!

We had a very hassle free experience when buying our bedroom furniture. Hailie Bridge made for a very pleasant experience, and we would definitely return for any future purchases.

We purchased a queen size sofa sleeper. The sales person, Hailie Bridge, was professional, knowledgeable and quick to answer all our questions. When we need to buy more furniture we will come back to Ashley’s and buy from Hailie.

Great deals and awesome customer service!

Halie was great! Not pushy at all! I would recommend her and Ashley furniture to my friends and family!!Just wanted us to find the furniture we loved!! Which we did! The whole team was very accommodating and helpful!’

We were Hailie Bridge’s first Customers of the Day at Ashley’s in Folsom today. She shined in everything that she did to make our Ashley’s Experience be the Very Best! From service, to pricing, to educating us on how to get the products delivered for free with easy set up. We recommend that you ask for Hailie, if you want quality service and great deals, when you come to Shop at Ashley’s Furniture in Folsom, CA.

Had a wonderful buying experience.Sales person met me at the door. Located the item I was looking for and matched the best price I found online and even threw in free shipping. I was in and out in 20 minutes. Great to do business with.

Hailie was absolutely fantastic and the best thing about the purchasing process! She was knowledgeable about the furniture we were looking for and made excellent suggestions. Super engaging and hilarious. Her manager Philip was equally amazing!

Hailie was amazing! Super helpful and knowledgeable.

Excellent customer service. Very knowledgeable about products.

We enjoyed our visit. Sam was exceptional and patient with us; provide us a tons of information on the mattress selections. Danny the manager of the store was great as well!

Went in for a late night gander and ended up meeting a sales representative named Brandon. He was very kind and outgoing. He helped us with the whole process and made me my wife and my kids laugh and smile the whole time. If you go to this location ask for Brandon!

We were very happy with our experience and with Brandon.

As I walked into the store I was greeted by Philip. He asked me what I was looking for. I told him about the couch and love seat that I had seen on FB. It happened to be right in front where he greeted me. He told me about the couch and all of its features. Then he told me about the sale on the couch. Everything was professionally handled to complete the sale. It was all positive experience with Philip. My couch will be delivered next Thursday. I am excited! He also told me about the delivery process. He said if my husband didn’t like it or it was the wrong color in my front room it was no problem. The delivery men would take it back on the truck and would get a full refund . I was impressed with all details with the delivery. Thank you Philip for all your help!

Customer service is competent and no pressure. They were available to answer my questions and I look forward to receiving my purchase. Omid did a great job as a salesperson as well as Sam.

My husband and I were shopping for a small sectional sofa for my Daughter. We told her that we would pay half, and she would pay the other half. Walking into Ashley‘s furniture store, I could very easily filled my daughter’s new apartment with everything that she needed, but, was trying to teach her. We found the perfect sectional for her, she could only forward a certain amount. Upon speaking to one of their sales reps, also manager they gave me such a great deal. We usually shop at RC Willys, not anymore. I will definitely be buying on my furniture at Ashley‘s from now on.

Great experience @ Ashley today! We purchased the couch of our dreams and Sam was the best help! He was very professional, friendly and most importantly answered all our questions. I would highly recommend Sam at Ashley furniture in Folsom on east bidwell street. Thanks Sam - great service! Can’t wait for my couch to arrive to relax on it!!!!

Got a great deal on a recliner from Ted great customer service will be back

Phillip was not pushy and very helpful! He put in a request to have my item delivered quicker than originally estimated.

Hailie Bridge is a great sales gal. Very helpful, finds you the best prices available

Great help to find what we wanted and offered a great price!

Sales Associate Rich Fabiano greeted me upon entering the Ashly store in Folsom. He listened to what I was interested in looking for & spent time directing me to the departments.. He was very professional, knowledgeable & patient answering my questions. I returned the same day & purchased my new couch & ottoman. Thank you Rich for your help!!

Went in to look for a recliner and the deals were so great we ended up also getting a couch and dining room set. Our sales person Rich was great to work with and very helpful!

Sam was very friendly and knowledgeable sale's representative. Unfortunately I had to return my purchase and when I called Sam he took care of my return promptly. Sam is representing your company very well. Thank you

We’ve never been to Ashley’s! Walked in and were greeted by Omid. He was so polite and professional. He left us to look around without following us and being annoying. But somehow when we’d decided on two pieces, he was right there. We didn’t make huge purchases, but we’ll be back soon for a new bedroom set and a dining room table.

When we came into the store we were welcomed and given the space we needed. When we had questions we were given answers and again given the space we needed to make the decision on the dresser that we wanted. I would definitely go back when I need additional things for my house. Thank you for all your help Richard

Friendly, courteous, and professional. Omid went out of his way to help us. He greeted us upon arrival and told us where we could find what we were looking for. We appreciated that he gave us space and time to look before checking back in with us. He brought us different colors to help us make up our minds and never pressured us to make a sale Omid was very nice and kept a smile. It was nice to have him help us. We hadn't planned on buying today but Omid's personality and help convinced us that we had found what we were looking for. Hailie Bridge checked in to help Omid and she too was so nice and helpful. The whole experience at Ashley in Folsom was satisfying. We couldn't be happier and definitely would highly recommend shopping at Ashley in Folsom. Look for Omid and Hailie and they will take good care of you.

Gary is awesome! He made us feel welcome and comfortable. We were able to close pieces that fit our home and lifestyle.

Very helpful staff and deals we got for our new mattress. We initially went to try a Nektar mattress but ended up with a better mattress. Hailie helped us and explained everything about our purchase thoroughly. She even told us about a CA law regarding buying mattresses that we didn’t know about. Can’t fully review the specific mattress we ordered since it’s going to take 3 weeks for it to be delivered. They do remove your old mattress for you. Really happy we went in to shop today.

Very friendly and professional

They were super nice and helped me even when I made a mistake. Thank you guys. I will be back.

I had great experience at Ashley store Folsom. Sam was a great sales representative and had got us great deal. The Ashley products are good quality and looks

Tim, at the Folsom Ashley’s Furniture Store was the BEST! Knowledgeable , patient and not “pushy “! Then we had a hiccup with the line of credit, after already being approved! Tim went in to work during his morning off and went to work for us and our sectional will be delivered tomorrow! The Manager also went to bat for us to get us the biggest bang for our buck! Thanks Guys!

I went in to look at some mattresses the guy that helped me his name is Tim Nilmeier was very nice and sweet. He was very knowledgeable about beds. He was so nice that I'm going to send friends to him.

Awesome experience with Hailey. Very knowledgeable and listened to our needs.

Hailie and Philip were so professional and friendly. The store was very clean and inviting. They made furniture shopping easy.

Gary is the best! Helped my Fiancé and myself out in picking a couch. Not pushy at all, very open to our questions and concerns. Offered suggestions based off our tastes/concerns and couldn’t be happier with the overall experience. We are waiting on delievery and even still Gary is open to assist should something come up. Ask for Gary!

Sales rep was very pleasant and helpful.

They couldn’t make it more difficult and painful to buy furniture. You have a product, here’s my money…ring me up. It’s that simple. And don’t ask me to pull my truck onto a busy street to load the furniture, come on are you just dumb. You have a dock and front parking lot!

Years ago, maybe 13 or so, we went into an Ashley store in Concord CA and were repulsed. Everything was on sale but the sale prices were pretty much retail. I felt as though Levitz Furniture had been resurrected. Zoom forward and we had moved to the east side of Sacramento. We needed some furniture and stumbled into Ashley again. Far different experience and we still shop there. Nice people, fair deals. We've moved again and need some new living room seating. We probably visited a half dozen stores and considered a dozen or so sofas and sectionals. We kept coming back to Rich at Ashley's Folsom store. Rich is low key, knows his merchandise and most importantly, he LISTENS. He remembered me each visit and had tuned into my and my wife's needs. He didn't try to show me stuff outside what I had told him we wanted. He didn't push, prod, spindle or mutilate - he just told me the features of each piece I expressed interest in. This is one professional sales consultant. And in the end, despite lower prices on similar sofas nearby, we bought a beautiful sectional from Rich and Ashley's. We couldn't be happier.

Yes we were greeted right away. We didn't find the chairs we need but found some accessories for the house. Great service, thank you.

Hailey Bridge at Ashley, Folsom was helpful, patient and informative. We appreciated her assistance and willingness answer our questions without pressure. Highly recommend Ashley and Hailey!

We had a good experience at Ashley store in Folsom. Our sales person, Nasmah was very helpful and made it possible for us to buy the couch. The manger, Ted, was also instrumental in making the purchase possible. I recommend this place highly.

We had a good experience at Ashley’s in Folsom. We dealt with Gary, Ted and Phil. Everyone was pleasant and informative. We started here and checked out some of the other stores, and came back to buy from Ashley’s because we liked the sofa set better. They were competitive with the pricing as well.

Excellent customer service. Not pushy at all. Rich listened to what style I preferred and guided me towards pieces I might like and what my husband and I could agree on. We ended up with a couch and two barstools at great sale prices.

While we only went in to look for a king mattress and headboard, we left the store after buying the perfect mattress AND two nightstands, a dresser, and a complete king bed frame (a headboard, footboard and rails) instead for what would have cost us almost twice as much at any of the other furniture stores we’d been to. And there was NO pressure to buy anything, just a friendly and knowledgeable salesperson, Chris, who along with the manager worked to find us an excellent deal. We highly recommend you check them out. You’ll be glad you did!

Rich was a great help at Ashley. And by help I mean he let me wander around on my own and got me the best price for the couch set I decided on. He was patient and got me the best price possible

I bought a mattress yesterday through Phillip. I will definitely be going back to Ashley for furniture and going through Phillip. He is the best!

Franz was helpful without being pushy. It was a bit intimidating walking in when they were for sales reps just standing there waiting for us. It also felt like the pricing was a little unclear since the price that was listed was for the Ashley credit card.

Excellent selection, knowledgeable and helpful staff

We had a good experience. Rich was very helpful and was able to get us a great deal on some bedroom furniture. Very satisfied.

I had found what I needed online, so I went to my local store to see it. Unfortunately it wasn't in their store, but from seeing all the furniture they did have, I realized that what I had seen online would actually be better in person. I had a very efficient and kind saleswoman who helped me get the best price and delivery date. I left with a smile on my face!

Great selection of furniture. Nice saleswoman

Gary L was very professional and personable, easy to work with. Skill all sales person should have. Unfortunately I walked in your Folsom location many times, but always running into pushy salesman or one follow me like a hawk. Good news is at least I have a go to guy at your store now.

We had a very good experience at the Ashley store in Folsom. We were clear as to our requirements and they were able to provide the perfect selection. Richard Fabiani was our sales rep and he was very helpful and pleasant to deal with.

The staff member helping us find the piece we needed was very friendly, not pushy and very helpful!

Overall experience was bad this time with staff by name gati ( billing ) she was bottom line rude and very blunt . She asked me to leave the store and when I brought it to the manager the answer was she is working on her day off….really ? So that gives her the right to speak what she wants ?? I am an 8 year old Ashley customer we recently moved , but now I am going to switch out of Ashley as this was a very horrible experience . Strange part is neither anyone called or asked what happened , I guess this is the falsom outlet service as I have never had any issue in the last several years !!

After looking at stores that would be considered competitors, Ashley was far and away the best. Not only because of the amazing selection of furniture, but also because of Hailie’s help. We were greeted by Hailie as we walked in and never felt pressured. She approached us as a friendly face and made us feel comfortable instantly. It’s hard bringing two little kids with you furniture shopping, but she helped to make it an enjoyable process. We truly loved our experience. When we go back for our next furniture purchase- we will be going to Ashley and asking for Hailie.

Pleasant experience with the floor team. Manager was most helpful and gave a very fair deal. Great customer service.

Rich was very helpful.

My family and I could not be more happier with our furniture purchase. Hailie Bridge was outstanding. Hailie was not only helpful, knowledgeable, she was there for our needs and questions without being pushy. The Manager of the store known in the store as the Mayer was equally great! I recommend Ashley furniture in Folsom for your next purchase and ask for Hailie Bridge. I also need to say that the rest of the staff were super nice as well. Thank you for the experience and God bless. Respectfully, The Shaw family

Cary was very helpful. We selected an end table that happened to be on clearance! Great selection and very good service

Rich was a very informative and helpful salesman who was accommodating to our aesthetic desires and price range without being pushy at all. I would certainly recommend this Ashley Furniture.

Exceptional place to shop for furniture. Staff is exceptional, personal, and informative.

Gary was amazing! He knew exactly what I needed 😁

Philip Saunders is an outstanding person at the Folsom Ashley store. Takes effort to understand needs, addresses questions appropriately and goes way beyond to ensure that we are well taken care of. Reason I keep going back to this store.

They are fair with pricing being very competitive if you bring it up that you found it cheaper. Nice to view it in the show room and very nice sales people. Will be back.

I’m sitting in my new recliner right now and it feels magnificent. I’ve got the lumbar support I need, the perfect recline angle, great quality of cover material, and had great customer service from Rahina, the salesperson!!

The sales rep was very nice, helpful, and professional. It was a good experience and I purchased a very nice living room set.

Bought a mattress at Ashley Furniture. Our sales rep was Phil Saunders. He was more of an educator than a sale person. No pressure and he providd "lots" of information about the different types of mattresses from construction to how they would meet our individual needs for a comfortable bed but more importantly, a well suited mattress that met our personal needs from head to toe. We haven't received the mattress yet but looking forward to it's arrival. Phil definitely knows his mattresses.

I swung by Ashley this afternoon looking for a solution to a problem. I’ve been Having concerning a bed in a rental house. Apparently the original bed had no support for under The boxspring. After two of them have broken I figured they needed to be something other than peripheral support. Entering the store, I met Hailie, A knowledgeable young woman who pointed me to a BUNKY bed. I told her at the outset That I probably wasn’t going to buy anything and she maintained patience and confidence in her knowledge as she explained exactly how a Bunky bed worked. She then politely asked me how I felt about my own bed at home. She showed me how a mechanical.” Positioner” Works and let me try how it felt. Though I didn’t buy anything today, I will be thinking about getting this and may invest in one in the near future. I had an overall positive experience and will return to Ashley with my furniture needs as they arise

Cary was amazing and made our purchase smooth and effortless.

Went in with my husband to look at recliners not thinking we would leave with anything. After walking around we were greeted by Hailie as well as Ted. Normally when we go furniture shopping we don’t always like how pushy the sales people are but both Hailie and Ted didn’t bug us about purchasing anything. Ted ended up sparking a casual convo with us not related to selling furniture. We ended up finding a recliner we liked and they gave us a great deal on it and honored an old price that was on it even though it was more expensive. Due to not feeling pressured to get through the store without constantly being bothered we were able to find something we loved and met two great employees there. We will definitely be coming back knowing how positive of an experience we had!

Customer service really suck at this store. Been buying furniture for years from this store but not anymore. Purchased an outdoor set and to be delivered in 10 days. My money got refunded in 6 days without any call or notification. After I contacted customer service, I was told that the product was sold out. A good sales team would call, inform and give customer other options but when the company isn't yours and your there only to collect $$$$$$.

Hailie was very helpful and insightful. Customer service helped take care of my decision thank you!

Overall a great experience

Tim was super helpful! I got everything I needed.

Rohina is very helpful and knowledgeable. She was a big part of why I can make to make my purchase at Ashley’s. I’m excited to receive my tables.

Denny and Philip were AMAZING! Super professional and helpful! Definitely would come back to this Ashley store. Can’t wait to get our new sectional!

One of the best shopping experiences we’ve had. Gary was excellent.

great experience Sales associate was very helpful and i quickly found exactly what i wanted

David and Phillip took great care of me and I was able to get exactly what I was looking for

Gary was great and easy to work with. Excited for my furniture to arrive

Sales people were awesome! Very personable and low pressure. Nice furniture too

Great experience that was seamless when purchasing my new sofa. From the sales floor and people to the delivery itself.

Best Costumer Service !!!

Very bad company don’t not purchase from them. Less two year ago I bought a living room set from them. I called the send a technician to check why the fabric is turning black, they refused to even hear our problem and even send a technician to tell how solve it because we didn’t buy the extended warranty which no one offered us an extended warranty at the time of purchase . I think companies should stand by their products and also protect the company image but not Ashley they only care selling and do not care about after sales care.

Bought a bed and mattress from Hailie Bridge. She did a great job and was very helpful.

Nice chairs by amd prices

Excellent customer service and super friendly!

Salesperson was very helpful

Great experience

We love this store, quality furniture

We were helped out by Franz who was able to assist us with our needs and provided good customer service. We felt satisfied with the selections and pricing we received. We’ve purchased at this location before and will continue to based on our overall experience.

Rohina was very polite and professional, no pressure at all. She helped me find just what I wanted.

We love our dining room set. And free delivery. Best deal in town.

Professional and efficient service and not a bad deal!

Hailie was such a great sales rep! She worked with us to get our table and she was amazing!

Do NOT buy furniture from this company. Especially do not buy insurance. They will not fix their low quality over price items! I bought a sectional a few years ago and purchased insurance. I noticed the frame was broken a few months ago. I tried over and over to call every time I called they were closed. I finally got someone on the phone to file an insurance claim and they said bc it’s been more than 30 days they will not repair the couch. Despite calling for months with no response. This is absolutely garbage. Save yourself the headache and purchase somewhere else. I suggest living spaces! I purchased two piece from them and have never had an issue.

Sam is very helpful and efficient. Thanks for a great service!

What a great experience! No high pressure at all. Rohina was our sales person, and she was amazing. If you are looking for any furniture, take yourself to Ashley Furniture in Folsom, and ask for Rohina. Her knowledge of the different furnishings was outstanding, and there was no feeling of being pressured. Any question we had, she answered. Even though we changed our minds a few times on which pieces we wanted to purchase, she was extremely patient and flexible. Her manager, Danny, was also great - no high pressure at this store!

Knew what we were shopping for so no issues. Sales person was professional and efficient. In and out in no time.

Knows his product.

The sales rep was amazing. He was friendly and made the experience amazing! I definitely will go back in the future if I ever need furniture again!

Gary was very patient with us as we made several trips to Ashley Furniture while evaluating possible new couches from several different stores. We never felt rushed or pressured to make a decision. Gary was very knowledgeable and thorough to get a sense of our "style" and to suggest possible choices in their inventory that might meet our needs. The wife was considering a mix-and-match grouping with items from Ashley and another vendor, but we ended up with a sis and a pair of loveseats from Ashley. And they were on sale, too! #HappyWifeHappyLife

Franz was very helpful

Check in with sales rep Franz when you get there. He is kind, patient, and will answer any questions you may have. Zero pressure! It was a pleasant experience determining my purchase.

Sales agent Franz was very patient and helpful when we were choosing furniture to buy; he even moved furniture for us so we can see what the layout looks like (I’m a very visual person). Ted and Daniel were helpful as well. They have a beautiful selection of furniture and I recommend this store. Franz gave us a package of English biscuits and they were delicious! 😊 Marissa

Ashley’s in Folsom has a large selection, very clean and organized. Sales Rep was professional, knowledgeable, courteous and friendly. He was great at helping me.

We had an awesome experience at Ashley! They worked with us and understood what we wanted. David helped us and he was great!

Gary was very nice and helpful. We found a great clearance couch on their online store and he was able to quickly set up the sale for us

Kind, responsive, professional and great selection!!

My experience today was the best experience I've had at Ashley. I have purchased multiple furnishings from Ashley and today far exceeded my expectations. David was very attentive and patiently explained everything about my purchase. He was very personable and I enjoyed my conversations with him. I am extremely happy with today's purchase.

Great quick service

Update: My last bad review seemed to have sprung Ashely into action so let’s try this again since they still owe me over $3000! Last week, Ashley brought our new bed and took the old one. The next day they called and asked if the new one was taken because they weren’t notified that it was at the warehouse. Luckily they got sorted out but it’s just an example of how unprofessional this company is. I was told my refund should go through soon. It hasn’t and they said there was no number to call to check on this. Danny, the manager, is ignoring my husband and my calls to him. I also don’t know how we are getting our refund since we did some financing and put some money down and the woman at the front desk had no answer for me. This headache continues so please don’t shop here! Original Review: If you are looking to buy a bed, do yourself a favor and go anywhere that isn’t Ashley! Most furniture places have a trial period with a money back guarantee, but not Ashley! Most of the beds they have you can get at other stores. The only ones that are unique are their Ashley Sleep beds, which our sales associate, Phillip, told us were bad quality and he would never sell them to anyone! We were sold the most expensive bed in the store and we hate it! We were told they are “customer forward” and we won’t be stuck with a bed we don’t like. Well we are! It’s been almost a month since we chose a bed to exchange the one we bought. Since then we have dealt with lies and horrible customer service. We still have no idea when we will get a refund and our new bed. We have to take their word for it that we will eventually get it. We tried to do just a full refund after this and get a bed elsewhere but that isn’t an option. Phillip, their number one sales associate, makes a bunch of promises and false excuses and doesn’t follow through. Danny, the store manager, takes no accountability and is downright rude. He hung on me when I was expressing my frustrations and told my husband “don’t be mad at me, bro”. But we were “lucky” to even get to speak to someone from the store as they outsource their calls to a call center and there’s no store number online. Buying a bed at Ashley has been the most expensive bad decision of my life!! Please save yourself the trouble and avoid this store at all costs!!!!

Sam was very helpful in selecting a chest and nightstand for us. He also helped us with the financing and made us feel very welcome got us a good deal!

After searching several other stores, we were thrilled with the selection, quality, and prices at Ashley Furniture. The customer service was exceptional and we look forward to our new dinning room chairs.

Robina was amazing, helpful, and very knowledgeable. Service was excellent. Definitely be back in the future.

Danny was very helpful and knowledgeable.

The experience was very helpful. I was buying two bar stools. I would like to see more examples.

Absolutely stellar service. Sales rep David was beyond helpful. I came in same day I’m having surgery and needed something quick, like the same day. David and Tammy got me something to take home the same day WITH a discount. Beyond grateful! Looking like a smooth recovery ahead! Thank you guys!! 10/10 recommend!

We purchased a couch and loveseat set and we love it. Philip and Sam were great and helped us and answered all our questions. They made sure we were happy with what we purchased! They had a Hugh selection and great prices!!

I purchased a couch and had a great experience! Sam helped me and he was outstanding! I will definitely be back for more quality furniture and service.

Very slow checkout process. No pricing integrity between online and in store.

Let me go at my pace and took down all request for pricing and product info. Transparent on discounts

Philip made my shopping at Ashley for a new bed and bedframe, a seamlessly informed, efficient and cost-effective trip for me. His professional professionalism, and customer service oriented demeanor speak for themselves. He is well respected amongst his fellow colleagues, and I look forward to coming back to seeing him again!!

We had a great experience at this location. We were helped by Hailie, Ben and Daniel. They were all really nice and helpful and didn't pressure us at all. We'll definitely be back the next time we need something new.

Look for Sam #1 salesman

I'm so glad I chose Ashley for my purchase. I was treated so wonderfully. Danny and Rohina spent a lot of time with me to make sure I was certain of my purchase and happy with their service. I would use Folsom store again. They are kind and patient people. Thank you

We went to Ashley with the specific intent to purchase a king size bed with the Matt as an afterthought. The salesman, Dave, was extremely pleasant, low key and quite knowledgeable. After taking our order for the bed, he simply asked if he could show us some mattresses. He was methodical and patient in his approach, showing us a variety of styles without ever bringing price into the equation. When we got it down to two choices, he revealed the prices and we opted for the lesser of the two and started talking about discounts. He then proceeded to call over his manager, Phil, who also did not try any hard sell but merely pointed out advantages of each mattress. Throughout a relatively long, but pleasant session, both salesmen were extremely pleasant and easily earned our business.

I have to say this was the easiest most pleasant buying experience we have ever had My husband hates to go into stores because the sales people usually swarm on you. Nit the case at all. Davis L at the Folsom Ca store was Amazing!!! Pleasant, not pushy at all. We actually enjoys it Will definitely buy there and from him again

Ashley‘s furniture has amazing customer service, especially Sam and Danny that helped us furnish our new home!! Everyone at Ashley furniture is very kind. Thank you all for your help and kindliness! You’re all amazing.

Sam Folsom store gave great service and a good deal. Thank you Sam!

The Good: The only reason for the two stars is that I received a really good price on some clearance furniture ! The Bad : I used my own vehicle to pick up the furniture since delivery is not an option on clearance items except for a third-party person that would deliver. (Not cheap $) For some unknown reason could not exit with my furniture out the front door to put into my truck was asked to go to a side door and was asked to park on the street in a designated turn lane where there was a possibility of an accident. After not agreeing to that, I was forced to go down an unpaved dirt path which consisted of rocks and small shrubs to my truck. I did call Ashley corporate before I went to the store to ask them if there was delivery available and corporate said that yes there was. the store employee told me everything that corporate told me was a lie. Conclusion : once again, the only reason this ad received two stars is because of the price of the furniture ….otherwise it would be one star ! Honestly: If by chance you do go to the Folsom store, ask for salesman Gary he helped me immensely with my purchase and according to the store manager received full credit for the sale. I don’t think I will be returning to this store. I would rather order items online to avoid store employees And their quirky/ strange attitudes and views on their own corporate office.

David Leboeuf was extremely helpful during our shopping for a loveseat and recliner at Ashley’s in Auburn. I had back surgery and needed the most comfortable recliner I could find. We found it. Thanks David for all your help!!!! Lisa Hickey Kathy Sexton

Just purchased some new furniture from Ashley Furniture in Folsom, California. We had a wonderful sales representative whose name was Hailie Bridge. She was very helpful when we were unable to find the particular piece I was looking for. She not only found it for us but helped through the purchase process. I recommend Hailie and Ashley Furniture in Folsom to anyone looking for a great buying experience.

We were couch shopping for a while, found one here at Ashley’s that we loved but it was a little pricier. They worked with us a bit on price and made it exactly within our budget. Cannot wait to receive it!

Gary was very knowledgeable and helped us choose a perfect mattress set.

Great customer service. Competitive pricing. Needed a recliner and twin bed for a senior family member who lives in an assisted living facility. Rich was our salesman. He didn’t have all the answers, but he made the extra effort to get them in order for us to make a decision. We were able to set up a timely delivery and everything was delivered on the day and time frame promised. Was pleased with the email and text notifications leading up to the delivery. Accurate tracking so we knew exactly when the delivery and set up in the room was completed.

Professional knowledgeable calm..no pressure

Very good service and professionalism

Gary was terrific and helpful. Easy, smooth purchase

Just bought new sofa and recliner at The Ashley store in Folsom, Ca.. Sales people were great and not pushy at all. Our salesman, David was new, but very helpful. He had assistance from Danny, the sales manager when needed. They got us a great price and we're excited about our purchase.

Gary was very helpful and helped me find the bed I was looking for

This couch is perfect! Thanks to Ashley furniture for their awesome customer service, professional and kind delivery service. I couldn’t be more thrilled!

Gary has been very helpful and knowledgeable. He has provided fantastic customer service to us on several occasions.

David was very friendly and informative. We were able to shop at our leisure.

This review is for my in-store experience. The delivery experience will come later. I visited the store on 12/21 and was greeted by Gary. I came in to preview dining tables and chairs and had a specific idea of what I was looking for. Gary allowed me to browse at my own pace, which I appreciated. Then I realized I don’t enjoy furniture shopping for long, so it was a relief when Gary stepped in to assist. He immediately knew which tables and chairs to show me. I decided on a mix of chairs and obtained a quote from him. I wasn't ready to purchase that day so he saved it for me while I went home to research. I came back on 12/30 ready to purchase. I found the exact table and chairs online that was cheaper (on Levin), which Gary mentioned that he will price match. However, I never brought it up because Gary had a better deal for me. Overall I'm happy. Gary let me review my order and verify the amount before approving. I didn't feel pressured to buy and I like that I got to sleep on it before making a big purchase. Also the checkout process was very quick and to the point. If everything goes well with the delivery then l would return to purchase other items. 1/18/25 delivery Everything went smoothly. The dining set was wrapped in moving blankets, and the delivery team was careful when bringing the items in and assembling the dining table. There were no issues. My only suggestion would be to have tools ready to remove staples from under the dining table and to hammer in any stray nails, as the delivery team didn't carry these tools. This was a much better experience compared to a different furniture store, whose delivery team scratched my walls and tracked mud everywhere. I also received a follow-up call from Ashley corporate right after the delivery to check on the status and to answer any questions. That was a thoughtful touch. Overall, excellent customer service from sales to delivery!

Sam was such a great help in getting everything we needed! Answered all of our questions!

Our salesperson was Rohina and she really became in tune to our wants and needs. She did an amazing job showing us different models and ideas. She was very patient, understanding and found the right models of tables and furniture for us. We will definitely go back to see her for help.

Sam was great

I got good person who helped me his name Sam nice and professional

We've made many purchases with only one problem. And guess what? They made it right! We still check Ashley 1st, then other places. Satisfied customer. 👍

We had met David, who was amazing. We had brought our autistic daughter to come test out furniture incase of texture sensitives. He helped us select the new sofa. Our daughter had picked a chair that was perfect for her. We had to come back a week later (finances) to get everything ordered. He came in on his day off to help get everything set up and ordered! We got our new sofa and bed frame delivered on the 28th. Both are amazing and love the new sofa!!

Very happy with our experience and excited to get our new furniture. Sales folks very knowledgeable, polite and patient I must say.

My experience with Ashley Furniture was a very happy one David our sales person was incredible. The manager on duty that day whose name I cannot remember, solved all our problems.. Because I bought furniture before measuring my front door of my new little cabin that I brought and I found out that my door was very very small so I had to drive back to the store. We measured triple measured, and we figured out how to get the furniture into my very small 29 inch.Cabin door. David and the manager went out of their way to solve this problem and they even managed to save me a little bit more money on my furniture. I am so grateful to them and I cannot wait until I get my furniture delivered after my cabin renovations are done. I give those guys 11 out of 10 you’re in good hands with them:)

David was very helpful. He allowed us to look around on our own and when we had questions, he was nearby to answer. It was a pleasant experience.

David was very helpful in finding the perfect couch for me!

Phillip far exceeded my expectations. He’s in the Folsom store and the level of customer service was quite different from the Natomas store. I commend him for his professionalism, courtesy and for going out of his way to help me find the dining set I wanted. Thank you!

Great service and no hounding sales associates to make me uncomfortable. Quick and easy purchase! Great prices!

Rich was excellent. Had the product knowledge when I needed it, gave me space when I wanted it without being pushy. Gave me an excellent deal, will be back next time I’m looking for a furniture change in the house

Josh was a Very Helpful person to help me with my purchase today...Very easy to get the information I needed Thanks Bonnie 😊

Good job and thank you for your help

Phil and Josh were great to work with. Would recommend this location and working with these gents

Very personal very professional! Great furniture store with great selections and superior service!

Sam did great helping my son pick just the right mattress! We were in and out and on with our day. The process could not have been easier!

Great staff including David, Kevin, Philip and the ladies at the front desk. We got great pieces for our home. Really excited to have them delivered! The salespeople aren't in your face but there if you need them and make the process easy with lots of payments options too.

great experience!

Sam was very helpful and very knowledgeable of the furniture. Very pleasant to work with and funny.

Sam was awesome! He was very helpful and helped us pick out a couch in our budget. It was an easy and quick process

The Ashley store in Folsom has very friendly staff, and was willing to go the extra mile to ensure all our needs were met. Gary was very helpful and walked us through our purchase, and offered to help should we need additional assistance in picking up our furniture at another location per our request. We will definitely shop there again.

Rich and Kevin are welcoming, knowledgeable. Extremely happy with the service at Ashley’s

Very nice and helpful staff.

Awesome visit to Ashley store, Rohina was great !! And Kevin was also great, very helpful and knowledgeable thanks you guys Scott

Josh gave amazing customer service. Thank you for helping us find our dream couch!

David at Ashley's furniture was awseome. I recommend him for all furniture needs.

Gary is the best sales person

Great experience at Ashley Homestore! Thanks to Kevin for your knowledge and professionalism.

Great customer service from Sam. He found the perfect sofa for us!

Uncle sam helped me out and was very nice. Next time you come here look for sam! 👍

Saleswoman, Rowena was amazing. Kind, patient and knowledgeable. We lost everything in a fire and she took time to look at everything in the store and helped us select items. Phil the manager was also incredible at ensuring we got the best deal possible! Highly recommend Rowena if you need anything!!

Sam was awesome! Very patient and helped me check out quickly. Thanks Sam

Awesome experience!!! David is so helpful and made the experience so easy and such a pleasure to work with. Highly recommend if you're looking to furnish your home!

Rich our sales guys was great!!

Sean was extremely helpful and quick😊 Both he and Ashley )past purchase) have been a pleasure to work with.

Completely satisfied was looking for a mattress option for my mother who suffers from back pain Josh was incredibly knowledgeable and genuine had been to many places before and they really had no idea how to treat people Highly recommend go see Josh

My husband and I placed an order with Ashley Furniture in Folsom over the phone and we were so pleased with the service we received from a salesperson named Phillip on Veteran’s Day. He knew exactly what we wanted and made sure we were able to take advantage of the sale before closing time. He arranged delivery directly to our home, too, which as great because we live about 30 miles from the store and do not have a truck! Great job, Phillip! We appreciate your help!

I could not be happier with the friendly, helpful and professionalism of the Salesperson David and Manager Phillip. They even moved the heavy coffee table I wanted to the couch set so I could confirm the look. Phillip was so helpful to find us the best deal. Delivery went exactly as planned, and very efficient. To top off this whole purchase I love my recliner couch and coffee table.

We worked with Sam and he was so kind and easy going. Not pushy and respectful! Highly recommend him!

Josh was great! Super easy and fun experience. We love our new living room set. Request Josh when you go to the Folsom location!

Had a great experience. Phillip was informative and helpful. Quality product for a great value, delivered quickly.

Got ripped sectional Brown leather sofa. After multiple calls of trying to contact the manager and the company, no one is helping me replace it. And the thing that is the worst is that the truck delivery drivers said that they would help me. I originally refused to take the shipment, but they said not to worry that, they would be able to fix it no problem. But they did not.

I absolutely love this store and its staff members. I got a chance to talk with Phillip and he was very helpful with explaining to me the entire process of buying new furniture and worked out a plan to at best fit my budget and my needs. He was very personable and friendly and had great salesmanship without trying to oversell us. He broke every detail about the product down and explained it fully. The rest of the staff was very friendly as well, I will definitely be coming back to this store in the future.

Great service and a great deal! Very happy with our purchase!

I bought a sectional sofa and recliner from the Ashley store in Folsom. Our sales person, Sean, was great. Sean was friendly and relatable and made tbe experience of spending $3K plus very enjoyable.

Ask For David !!!!! He was AMAZING ..I didn’t feel pressured or rushed …And I got exactly what I wanted .Very helpful Gentleman..I will be back

David was amazing. Took the time to go through everything with us and showed us the piece we absolutely loved. Definitely would recommend.

Good overall experience. Measure your space before you shop! Was able to easily cancel an order a few days after purchase. Manager was professional. Recommend all furniture stores offer more formal dining room medium sized options.

Sean was great. Thank you

Very pleased with my purchases and Sean was very helpfu.

I had a really positive experience with David and Phil at Ashley in Folsom. I recently opened my business and finding furniture with them was the least stressful part of the whole process!

Excellent service. Employees were not pushy yet willing to help. Great attitudes. Made their selves readily available and helpful.

I appreciated the no pressure salesman and the communication during a very smooth delivery process. The product is well made and looks great.

Really liked the lady I work with at the store. And.the gentleman that delivered my chair were great. This is the second time I bought furniture from Ashley and will continue to buy from them again. Thank you for your great customer service!

Gary Lapuma was our salesman. We visited the Folsom store twice and he was very friendly and helpful. We are very pleased with our bedroom furniture purchase.

Our furniture was delivered with some defects. The delivery person requested a tech to come out to fix. Not fixable so new furniture was ordered. Original delivery date was 9/14...delivery date of new furniture is 11/14. This is unexceptable. I promised myself to NEVER return to to AF, after we bought a 2K mattress to go bad during our warranty only to find out (after tossing) it was under warranty still (by Philllip who sold us the chairs). But we returned reluctantly and gave it another try. To wait two months for our new chairs is CRAZY.

Excellent customer 👌 service polite and treated me with care and was very respectful and ill always visit this store because of how professional and attentive the salesperson was. It makes all the difference to a customer Thank you so much

Great customer service. Not pushy, patient and kind

Great customer service and excellent quality furniture. No hassle no pressure!!

Kevin (manager)and Gary were absolutely fantastic today. They helped my husband and I choose the perfect sectional and a recliner. They didn't pressure us to spend more than we planned to and were quite patient with my husband's indecisiveness while trying out every recliner in the store nearly. I highly recommended this location. Adding an update to this as my furniture has been delivered. They were on schedule, and super quick set up. After they left I decided to rearrange it and somehow caused the electric recliner to not work. Gary responded to my text and helped me even though he wasn't working! And their warranty department scheduled a tech to come out. Turns out a piece of the cord wasn't connected tightly and all is fine! I absolutely love my new Ashley Furniture!

Very helpful and friendly service!

Excellent customer service, the salesman was very knowledgeable and experienced. I was on the wrong bed and was going to buy it. He switched me to the mattress he starts people out on and i had to look no further. I think if i would have bought the first mattress i would have been tired of it in a month. I’m sleeping great and very satisfied. Thank you, Joseph MMihaljevic

Don't trust anything salespeople tell you, get everything in writing, or better yet shop literally anywhere else. I got a 25% off coupon from a salesperson after buying some furniture, it was written out on the back of his Ashleys business card and I took him at his word that it would work, I thought that was a nice gesture at the time. I come back a few months later and was told that salesman no longer worked there so I couldn't get the discount i was promised. They eventually gave me a much smaller discount when I complained that they should honor the discount given, but fine, I'll buy the mattress and take the smaller discount. It turns out the salesman, without telling me, added a $500 delivery fee for the mattress, presumably to make up for the discount he gave. Then he lied about it afterword. How is it $500 to deliver a mattress 20 miles? Especially when the mattress already cost over a grand. They definitely are guilty of deceptive practices and should be looked into.

Our salesman Gary was very helpful. He showed us several of the type recliners we asked to see. We sat in them and tried the recliner features. Within in about an hour we had selected two of the same ones. We paid in full and the chairs were ordered with a delivery date of about a week. The delivery was as agreed upon and the delivery men were on time and very efficient. Gary is definitely an asset to Ashley Furniture in Folsom.

Had a great experience!! Sam was so kind and was able to help my husband and I find a couch perfect for us!

Josh was awesome. He was able to show us all of the possibilities that could fit with our budget and the size of rooms that we had he walked us through all the options he was able to finalize the deal and deliver all of the pieces on the day that we wanted it, I could not be happier. I highly recommend this place.

Bought a couch here recently after a really bad experience at a local store, and was an ideal experience! Nice staff and great manager who really helped us with the couch of our dreams (3-piece midnight madness sectional with chaise). Will be back when we are ready for a new mattress next year. Trustworthy and great quality products. Definitely going to return and we highly recommend.

David was amazing!!! Super helpful but not pushy or annoying at all! He helped me pick out the PERFECT couch!! Super thrilled!! Highly recommend!!

Sam a great person!

We were taken care of and had a wonderful experience with our purchase!

Sam was a very helpful person and he helped me make a great deal.

Nice choice and super helpful people

Everyone at the store was fantastic. I could not be happier with my purchase, the service I received, and their cam do attitude with getting the delivery date I needed.

We had a wonderful experience at Ashley's in Folsom. Josh was very informative and helpful. Phillip was very helpful with the completing the transaction. I would highly recommend Ashley Furniture in Folsom. Go in and see Josh.!!

Very good shopping experience. David is an excellent salesman. Low key. Not pushy. Friendly. I am a very satisfied shopper, and highly recommend Ashley Furniture.

David was fantastic! I love my sofas!

Sam was very helpful with ordering our couch and setting up the delivery. 100% recommend Ashley and Sam specifically.

Can't say enough about the great service and great deal we got on our mattress set! We were on our way out the door of Ashely when out of nowhere Philip appeared showing us the a great mattress set at a great price! The purchase was made and the delivery happen as scheduled. An absolutely great experience! Thanks Ashley and thanks Philip.

I had an outstanding experience at the Ashley store in Folsom! The team went above and beyond to ensure we were completely satisfied with our purchase. They are incredibly nice, caring, and truly prioritize their customers’ happiness before they walk out the door. Their attention to detail and commitment to providing top-notch service is unmatched. This is by far the best sales team I’ve ever interacted with in the furniture industry. If you’re looking for excellent service and a team that genuinely cares about your needs, I highly recommend visiting Ashley in Folsom!

Kevin , the manager was awesome, friendly and knowledgeable!! We are repeat customers and will repeat again

We received excellent service from David. He was able to help us find exactly what we were looking for. The process was so smooth that ended up getting more than what we came for and couldn't be happier.👌🏻👍🏻

David was absolutely wonderful. He is quick and knows everything there is to know about the Ashley furniture. Thank you, David!

David is so helpful

Sam was amazing! Answered all our questions and ordered our table with no problem!

Great experience purchasing our bed set! Philip was professional and extremely knowledgeable. Answered all my questions without trying to “push” a sale or more items on to me! Would definitely recommend shopping here and go see Philip!

We had an amazing experience at Ashley furniture in Folsom. Phillip was wonderful in helping us find the right pieces for our home. The price, service, and quality you get is incomparable. Thank you to Phillip and the team at Ashley Furniture in getting us what we need and when we needed it by.

We came to Ashley in search of a new mattress and possibly a recliner. David was our sales associate, very personable and professional. He listened to what we were looking for and took us through the "process of elimination" to find the right one. We didn't feel pressured at all, found the right one, as well as the recliner.

Best sales guy yet! You need 100 of him. His name is David in Folsom Ca.

The best sales person ever! Always so nice💕

Great manager help through my purchase. I appreciate the entire purchasing process through completion

David is a very helpful, knowledgeable and great customer service

Wanted to give a big shoutout to this store and especially our sales associate Sam . We needed to furnish our new home and he listened and helped with all the warranties available and needs for each room. Took his time to look everything up and to give us all the discounts he could by working with his Sales Manager Sarmed. This crew is fantastic and the furniture is A+. Have furnished 2 houses with Ashley and will keep coming back for future purchases!

Sam was totally awesome. We are super happy

We purchased a recliner last month. David, our sales rep, was amazing and professional! Even when we had a minor issue with our delivery (that ended up being our fault), David handled the issue with care and grace. He and the entire staff at this store are incredible to work with and we’d definitely shop at the Folsom store in the future.

Great service! Very friendly with no pressure in buying today although we did.

I had the best and high quality service today. Philip was above and beyond with the service that helped me with. Definitely it is my favorite furniture store

David was awesome!

My salesman was very professional & extremely helpful. I got what I wanted with no issues. Very nice.

★★★★★ "Best. Shopping. Experience. EVER! I walked into Ashley Furniture looking for a new bedroom set and coffee table, and walked out feeling like I just starred in a home makeover show! Philip, my sales rep, is now basically my interior designer/life coach. The man knows his furniture! He helped me find a bedroom set that makes me feel like royalty, and a coffee table that’s probably too stylish for me but now I have to step up my whole living room game. Philip even helped me imagine how many naps I’ll take on the new bed, and trust me, it’s a lot. The coffee table is so sleek, I may never let anyone set a drink on it. It's purely for show at this point. If you need me, I’ll be at home, in my new Ashley Furniture kingdom, debating whether or not to let anyone actually sit on my new stuff. 10/10 would recommend Philip and Ashley Furniture—just don’t expect to leave without wanting to redecorate your entire house!"

Kevin was a great help today with Beth and me picking out a beautiful new coach thanks so much

This place is awesome! David is a great representative for Ashley’s and got us what we really wanted.

Sarmed was so helpful in our hunt for the perfect couch. He was transparent, reasonable, and kind. We did not feel pressured and felt we were provided all the information we needed. Thank you so much! Cant wait for our delivery.

GREAT customer service!! Spent lots of time working with me to help me get what I wanted. Thanks Kevin!!

David and Sarmed took great care of my son and I. We purchased a big boy bed for my 7 year old.

The Sales manager, sarmed was very helpful! Helped me narrow down some of my options I looked at and I made the purchase of the right bed and bed frame!

If you come to this location please ask for David Sarmed, we got a screaming deal on a 5 piece dinning room table.

Great store to visit for your furniture needs. We came in to look for a replacement for our old sofa and we were helped by David, who was very friendly, helpful and knowledgeable about his products. He helped us with ideas regarding mixing and matching sets, color coordination, basics of warranties and other things. My family is sold on Ashley for our furniture needs from now on. Don't forget, look for David...

We had such an amazing experience at Ashley's in Folsom. Phillip was knowledgeable, friendly and funny! We would definitely buy from Ashley's Folsom again. Thank you!

Sam and Kevin were great.

Sam was extremely helpful, let us wander at our own pace when we wanted to look around and got is through the paperwork once we found something we wanted.

sam sam!! he is wonderful!!! so so helpful and genuinely so kind at heart, professionalism is always a requirement but to be genuinely kind hearted as a whole is something unique within a character!! for someone to have a want within them to help get the right price instead trying take advantage of the financial situations is very much appreciated especially in the world we live in, Sam really saw the interests in such beautiful furniture and made it absolutely doable all the way around!! And Kevin!!!! Kevin the store manager, such a gentle personality most definitely delivers a smile just with a simple hello and the hopes of making it all work out for the best of the best, overall best customer service experience within any furniture shopping thank you Kevin and Sam. Folsom location IS THE location!!!! so much to choose from with such genuine customer service!😊

Great experience! Fast and easy and thorough. And my delivery date is even sooner than I could have hoped for! Sam was super helpful and helped me get my new bedroom set that I’m so excited about.

Sarmed and Tammana were amazing people So much help after a bad experience with a competitor

Very nice and clean store. My sales person Philip was awesome! He was very helpful and patient.

Craig and Sam were great to work with. We got a beautiful Dining and Living room set for a great price and it was quick and easy!

Very good service. Especially Tammana was very helpful. Answered all our questions and gave us a very good deal.

Very satisfactory experience, treat you like a family Thanks Tamana (having great sales experience )

Thanks Tamanna for helping us buying the furniture. treating us like a family it's was the highly satisfactory experience recommended employee of Ashley:)

Sam was a great help!

Tammana was very helpful and made our experience so great. She had great customer service. Sarmed her manager also helped us for a minute and was great as well. Great experience for us after a long hunt for a couch and several stores. Thank you Tammana.

Tammana and Sarmed

Very helpful

Sam was very helpful and made the purchasing experience very smooth

Tammana did an outstanding job helping me pick up my new sofa and chair. She showed us every possible option since I needed an higher seated sofa, because I have knee problems. The amazing and friendly manager, Sarmed, greeted us and told us if we had any questions to please let him know. I will refer all my friends and family to the Folsom Ashley Furniture store location. They deserve a 10 out of 10 for friendliness and excellent customer service. Thanks, Erin

Philip helped us and he was very friendly, knowledgeable and had a good in store experience

Our associate Sam was great…efficient, friendly, and tried to get us the best deal possible.

The gentleman that helped us did a fantastic job I give him 100 points

Super helpful amazing store!

Sam was great

Great support for selecting mattress and recliners by Sam and DJ was willing to help understand my needs and provide the support

Gary was awesome!

I had a great experience in store, the on the other hand i had a very bad experience with my delivery i review for store as a Jyoti kashyap, but instead editing that review i’m adding another’s review . So when i received my first delivery they for dinning set and cocktails table they don’t have legs for dinning table and they had damage chair and cocktail table had broken leg, i refused my delivery, On second time i received cocktail table but still they brought the same damage chairs and they don’t have hardware for table. so i refuse dinning set. On third time they delivered the dinning set, and i think they just did the touch up and delivered the same chairs, now those chairs showing up damage signs that I noticed on first delivery. Very disappointed still dealing with them and waiting for technician. Also some chipping showing up on cocktail table. Instead enjoying I’m frustrated.

Tammana is gracious, knowledgable, and I'll be back to Adhley's nexy time I need furniture.

Nice experience with Sam. He helped us to make a good selection of couch. Thanks

I had a fantastic experience buying temperpedic mattress from Tammana! Several furniture stores this week and Tammana was the best

Tammana helped us find the perfect living room set! She was incredibly helpful and was even able to deliver the pieces on separate dates to accommodate our needs. Wonderful experience!

Tammana was excellent help! We are so excited for our new couch

A great experience!!! We worked with Craig and he made couch shopping enjoyable. My husband and I expected to spend the day haggling with salesmen, but Craig helped us by price matching another store. He was very informative and not overbearing at all. We will definitely be back to Ashley the next time we are in the market for some furniture.

Excellent service and very professional. TA Tamana and Sales Manager Sarmed were very helpful.

Excellent service and professional attitudes from the sales associates

Tamara and Sarmed were fantastic to work with helping me pick out my furniture. Showing me all the options and answering all my questions. A very nice experience with them.

San was great! Very helpful and knowledgeable

Sales Manager Sarmed and TA - Sam were amazing. What a team! Highly recommended

The service was exceptional! Sarmed and Sam were amazing! Highly recommend.

Great service from jamir Webb he tried his best to give us the best price . Thank you

It is was a great experience today at Ashley Folsom, we find the items that we were looking for, I have to mention that all of this was not possible without help of Tammana and store sales Manager Mr.Sormed. I really recommend this store for everyone one.

Craig was very helpful when we came in the store today! He wasn’t pushy at all but was nearby if we had questions. He had great tips and ideas for us. It was clear that Craig has been doing this for some time and has great customer service. Would definitely recommend!

Fantastic customer service at the Folsom store. Sales representative Tara and sales manager Sarmed were patient and very attentive. Highly recommend shopping at this location.

Tammana was great! So helpful in explaining our options!

Tammana was so friendly from the moment we walked in the door. Very helpful and kind. She helped us find a beautiful addition for our living room at an unbeatable price!

Tammana was great at customer service and taking care of our needs! Thank you.

Eh, just another furniture store.

Jamir was super helpful in greeting us and then circling back once we knew what we wanted to purchase. He gave us all of the financial options and was able to check us out quickly. I also got a floor room carpet that was not in stock any further and Jamie taped up the rug for me to bring home. I appreciate the great quality service I received today!

I was thrilled with the service I received from Tammana at Ashley. She is extremely knowledgeable, attentive, and genuinely helps find the perfect furniture while considering all preferences. Thanks to her advice, I found exactly what I needed for my home. I highly recommend consulting with her!

If you have to do some furniture shopping ask for Gary L. No pressure and sooooo patient! Thanks Gary for putting up with my indecisiveness!

Sam and Sarmed were great! Super helpful and not pushy at all

Sam was a great help to my 96 year old Dad. Great service! Thank you for a great shopping experience.

Great service from Sam. Can't wait to get our chair!

First time in store and Gary was very helpful!

Very good, I will go there again when I buy furniture in the future.

Tammana was excellent and helped map out the dimensions of my new room to get the right furniture for my place!

We shopped at Ashley's in search of Dinning table set and coffee table , Tammana help us alot, she was friendly and professional. She was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new dining set and coffee table.

Tamman was very helpful and very pleasant to work with

Had an amazing experience at Ashley Furniture! Employees and management are knowledgeable, helpful and friendly. The whole process was painless and so easy.

Sam was super helpful and patient. My mom had come in multiple times to look at all the different furniture sets. Sam was ready with answers to any questions ans he even had some helpful insights/advice to possible issues we were worried about. Overall he was extremely helpful and we look forward to working with him and the Ashley Store again.

Our experience with Tamana was exceptional. She was knowledgeable and helped us choose our furniture. We also loved the collections at Ashley.

July 2, store attempted bait and switch after purchasing two sofa recliners. Thank goodness we double checked our invoice. They also only offered $1 on our $100 gift card towards a new purchase. We returned $250 gift cards knowing they are worthless. Be watchful of their salespeople and gimmicks.

Tammana did a great job with the sales and suggesting products fitting our requirements. We finally bought dining table and couch from the store. A small surprise gift from the team during check out was icing on the cake :)

Great customer service ! The manager Devin really went above and beyond to help choose the perfect set up for my situation!

Very good service. Salesman was awesome.

Gary was great at listening and suggesting the dining set I was looking for. The delivery was on time, and I'm happy with my purchase!

Sales man was great takes a little to long for the check out but everything else was great

Sam was amazing! Excellent customer service, thorough/efficient communication and worked with us to find exactly what we were looking for. He was not pushy and was very accommodating. We will definitely come back to work with Sam!

Wonderful service from Sam! Thank you

I had a wonderful experience. A representative named Sam helped me find the perfect chair for my husband's mancave! He was very professional and helped me with the steps of financing. Thank you Sam!

My husband and i bought a fabulous bedrooom set from Gary, who answered our questions and offered options. Upon delivery, we discovered an error in the order, but Gary corrected it immediately without any hassle. Thank you for excellent service!

Kevin was awesome. Helped us get the items we needed and wanted and was super helpful and knowledgeable.

Sam was great. He helped us figure out what would work best, what to look for, and gave a great price. So excited about Ashley Furniture. Timely delivery. Thank you, Sam and Ashley!

Very helpful!!

great service

Gary is the man! We visited the store during a Memorial Day weekend because we were in the market for furniture for our new house. The place is full of mid-priced items for every furniture need. Gary greeted us and helped us browse, shop, ponder, compare and walk around and around for the hour and a half we were there. He was patient, informative, helpful and didn’t pressure us at all. The selection was great with reasonable prices. We chose a 5 piece sectional and paid a very fair price. I noticed that they had a little different selection than what is on their webpage so I was glad we went in person.

Everyone was very friendly and helpful! Our saleman, Sam was outstanding, he was knowledgeable and answered all our questions. We will definitely do business with the Folsom Ashley Furniture Store in the future.

Has nothing in store to take home someday. I got lied to about delivery times and ended up canceling my order. I would rather use Amazon if I'm going to have to wait weeks anyway.

Quick and friendly service on busy weekend.

Omar was great. Very helpful and informative.

Had a wonderful buying experience with Jamir, Tammy, and Lucy. They are top notch in customer service! Highly recommend this team and this store!

Best experience! Recommend Tammana

Omar was very pleasant very helpful. Enjoyed working with him

Sam is great!

Sam was the best. Excellent customer services!

Sam helped us immediately AND worked out a deal that worked for us! We’ll be back!

Great experience with Paul and store manager Kevin. Helped us get the best deal and we're easy to work with. Had tried earlier in the week at Ashley's in Fairfield and was disappointed, but glad I checked out Ashley in Folsom.

Good customer service and friendly people

Nice assortment of furniture.

We shopped at Ashley's in search of a sofa. The salesman Deepak was friendly and professional. He made excellent suggestions based on what I and my husband were looking for, and he was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new furniture. Jeff & Paula

We bought a wonderful sofa and dining table with chairs. Gary was great, very helpful and friendly.

Great employee very helpful and very knowledgeable. Was a pleasure he helped us tonight

With regards to the sales team, we were very happy with Jamir, Deepak, and Sarmed. We look forward to getting our new patio furniture delivered. Thank you!

Best experience! Recommend Sam!

Right from the start Sufyan informed us on how to shop the store, directions on what we we're looking for and keep good distant so we did feel pressured but was close enough so when we we're ready he was was too. Enjoyed the shopping experience

Deepak was very helpful, any questions that we asked. He help answer right away. Thank you for the awesome experience at Ashley's. We purchase a couch. Can't wait!

Excellent service provided by Tammana . Will back to you again . She is super talented ( knowledge about products ) and greet customer with a big smile . Always recommend her .

Gary was great! Explained everything and we were in and out very quickly! We have purchased a few items here and we will be back.

Super helpful and friendly staff. Highly recommend Ashley. My sales rep Jamir had great energy and passion for ensuring customers needs are heard.

Sam was wonderful! Very hepful and really listened to our needs.

Sam was great! Thanks!

Not an easy transaction!

Sam is great

Jamir our sales person was so helpful and friendly. They would have gotten 5 stars if it wasn’t for their delivery service. They forgot a piece for our bed so we could not use it until we got that. They did not put a rush on it so we had to wait a week extra to use our bed. Very frustrating. When we asked the sales rep what management would do to fix the problem since we weren’t even able to use the bed we never received a call back.

Sam was excellent at the Folsom store

Sam was amazing and very helpful! Sam is the man!

We just bought our second couch from Ashley furniture today. We worked with sales associate Gary!! Highly recommend asking for his help if you need anything, he made or purchase quick and easy!!! We will definitely be back!

Tammana provided us very good service :)

Sam was a great help and made the process quick and easy with such great customer service!

I had trouble placing an order online, went in and was greeted by Gary. Gary was very pleasant and so much help. Showed me what i had in mind to order and made sure that was what i wanted. Such a smooth experience. Thanks Gary!

Staff was helpful enough but when I comes to delivery don’t count on them showing up or even calling. I ended up with company coming over with no couch to sit on for an entire weekend!

Very compassionate workers the manager Frank and employee Omar made the buying process easier and helped accommodate any personal questions or needs throughout

Nice to work with Tamanna and team ! Very friendly and professional

Very good customer service. Omar was very helpful and made the process very easy. Thank you!

Sam and Tamana were super helpful with my purchase, really enjoyed my time buying a new couch here and had no issues in the process. Would recommend!

The salesman was knowledgeable about the mattresses. He listened carefully to what we needed and showed us our choices. It was a good experience.

Gary was a great help thank u

Worked with Art on our purchase, he was amazing! Answered all our questions, was very patient and helped us find exactly what we wanted. Would recommend 11/10!

Tammana was beyond patient and helpful in what was a frustrating decision process for us. She was great! Thank you tammana !

Sam’s expertise in home appliances made my shopping experience effortless. He provided tailored advice and exceptional after-sales support. Highly recommend Sam for his dedication to customer satisfaction!

Art did a great job, thanks!

I don’t like Ashley delivery department. They are junk. Sent two text message, Two calls, One email to confirm the delivery on schedule time. I confirmed all 5 times. Today on 4/19/2024 got call again that they can’t deliver all at same time and force to do in partial delivery. Do ask what you can’t deliver.

My husband and I were in the Ashley store in Folsom on 4/14/2024. We were interested in purchasing a new adjustable bed and were approached by Jamir Webb. I am disabled and purchasing the right bed means a lot to my good health. I needed a bed that was low enough for me get into safely. At first glance, all the beds looked too high. Jamir was extremely helpful in explaining the adjustability, even to the point of rolling up his sleeves, flipping the bed over and demonstrated how easy it was to shorten the legs, thus making the bed the perfect height for me. And, this was just the beginning of Jamir's outstanding customer service. When you are in a wheelchair, people sometimes struggle to interact with you and understand what you are going through. Jamir took the time to understand my needs and worries and truly made me feel valued and understood. We would definitely not have purchased the bed without Jamir's help. He is truly an asset to your store. Larry and Sandra Summerfield

TAMMANA is amazing and she is very professional I recommend every one ask for her when you go there, Abdul the store manager went above and beyond providing exceptional customer service

Gary was a phenomenal help! My husband and I are thrilled about our new sectional and Gary made the process so quick and easy. We will be referring our friends to him in their future furniture purchases 😊

Went to one location and received poor service. Came to the Ashley’s in Folsom and received better service from Sam. We got the same delivery date for and item we previously purchased but he was more informative and willing to help.

Great service and knowledge from Deepak!

Sam was awesome in helping us with our recliner. Thank you for your service

Sam helped me find the perfect lounge chair for my son. He was outstanding with customer service and product knowledge. Great guy! Would buy from him again and again. Met his manager Abdul, as well. Wonderful people to work with. Very caring and helpful even though it was such a small purchase. Love this store!! ♥️ Go see SAM!!

Deepak is great!

Sufyan very helpful finding the furniture I want.

Easy. Sam was great

Great help and service

Great service! Omar was very helpful in selecting the right couch for me and getting a discount.

Sam was great! He quickly showed me what I wanted and even gave me a discount better than the website. Great service!

Great selection, and sales rep Abdul was easy to work with.

Abdel was great!

Gary La Puma helped me make a decision on my next sofa. He was patient, kind and answered all my questions. Thanks Gary!

ART was AMAZING!!!! THANK YOU SIR!!!.

Sam was great. Very knowledgeable and very helpful

We found what we were looking for. Jamir Webb is such a great young man. He was helpful and never pushy at all, he actually made the experience quite enjoyable.

Sam is great 👍 He sold us a bedroom set & sofa

Greg was very informative, very honest. He made us feel very comfortable. We told him what we were looking for, and he took us right to it. He answered all our questions. Wonderful salesmas!

Received excellent customer service from Sam.

Very informative, that help me to take a decision.

Deepak and Abdul were a pleasure to work with. Made my purchase quick and easy. They had wonderful surface. Would highly recommend this location.

Ashley Furniture is a GREAT store for all your home needs! Beautiful offerings and knowledgeable, pleasant staff. Sam helped us pick out the perfect recliner couch!! So excited for it to arrive!!

Great Service from Sam

Gary helped us immensely with our search for apartment furniture for our loved one. He listened to our needs and concerns, and we are very happy with our purchase.

Deepak provided outstanding customer service.

Very happy, great sales help, Sam was very knowledgeable.

My husband and I really appreciated our sales associate’s assistance and guidance (Jamir - I think?! My apologies for not remembering your name 🤦🏽‍♀️). We purchased a bed and bed frame - great experience. Thank you! 🤗

Deepak and Gary were extremely helpful in helping us purchase a lovely dining set.

Sam was very helpful and knowledgeable with a no pressure approach. Thanks for your patience and helping us find exactly what we wanted.

The salesmen were so very helpful and knowledgeable! They let us have our time to look at things without hovering over us and have us information when needed. We ended up purchasing a new recliner and sofa, they told us the items will be delivered in the next 3-4 days! We were not thinking it would be so quick, but we are excited!

Jamir and Abdel amazing!

Great service, very knowledgeable. Was able to answer all my questions. No high pressure sales. Art was exceptionally courteous and a pleasant to work with.

Sufyan was very helpful and trying to get us the bedroom furniture that we were trying to purchase and was very helpful.

Sufyan was really helpful!!

Abdul, store manager of Folsom Ashley Furniture was very pleasant and accommodating. I will definitely return and shop here where the quality and service are exceptional.

Very quick and efficient, had my furniture delivered promptly.

Sam is excellent!

Janice and the staff was super helpful. Answered all of our questions and gave us a great deal.

Deepak did great!

Our family is long term Ashley furniture buyers. We love thier furniture because it lasts a long time and is food quality. Went into the Ashley furniture store today in folsom, CA. Looking for a recliner chair. I was greated after walking in. The sales man Sufyan was a huge help. Very knowledgeable, patient and able to take the time to research things on the website for me. I did in fact purchase a recliner chair today with the help of this sales man and his willingness to help. Thanks again

We visited Ashley store last week.The employee named Adoon gave us incredible service throughout our visit.Our experience has always been great with Ashley stores.

Adoon is very friendly and helpful.

We went into a few furniture stores, Ashley’s was the only with anything that we had a liking for. Gary helped us out and was very patient and respectful. The 0% financing options sold us on our new sectional and it took less than 15 minutes to wrap everything up from the time we made our choice and walked out the door.

Gary was a patient and quiet salesmen… he had everything organized when I made up my mind.

Beautiful furniture and Amazing customer service. Thank Sam!

Sam is amazing👏

Many choices! Also professional and friendly service without being pushy!

Savong was amazing and helped us buy our dream couch!

Art was amazing! We acted like we weren't going to buy anything and we still got royal treatment!

Adoon helped me and was very knowledgeable. Great customer service.

My sales person didn’t hover and made the purchase process quick and seamless.

Adoon was very helpful in answering our questions and offering alternative ways to pay for our mattress, as well as helping us get a lower price and two day shipping!

Janice was terrific. Easy to work with and honest about everything. We bought a beautiful sectional. Thank you again

Easy transaction, had the item we wanted in stock and delivered within a week.

Sam was fantastic here at Ashley in Folsom.

Savong was very helpful and very patient with my indecisiveness. He was knowledgeable and had amazing customer service! We will definitely be bringing our business to him each time! Thank you!

Good service and helpful salesperson. We found the piece of furniture we were looking for.

Nice furniture and a very pleasant sales person

Deepak, thank so much for your knowledge and patience with me this afternoon, especially with the all the savings for our family. I’ve gotten my couch here, loved it; my desk, and now my bedroom set! You guys have always done a great job with my purchases.

Adoon was excellent and very helpful.

Sam from Ashley Furniture of Folsom is amazing! Finding what we needed from Ashley furniture was an easy process and Sam answered all of our questions. We will always go to Ashley’s for our furniture!

Sam was excellent and very knowledgeable!

Nice furniture and great service

Deepak, thank you for the awesome service!

I was happy that the delivery date was accurate. The staff was very helpful and went out of their way to give great service.

Very good service, Sam knows his stuff.

Great experience purchasing a bed and mattress today. Adoon was great!

Polite and friendly not high pressure

One of the most pleasant interactions with a retail store we have ever had. Found - with help - exactly what we needed and the two recliners will be delivered on Tuesday which was also amazing. Ashleys has our business forever.

They were wonderful great customer care

Adoon assisted me and helped me get a couch and bedframe, really helpful and helped me with technical issues!!

Art was so helpful! We told him what kind of couch we were looking for and he brought us to exactly what we wanted to see!

Nice peeps, it's hot in here tho

Great service! Art was very friendly and knowledgeable. I highly recommend this location.

Nice selection, helpful salesperson (Adoor)

Had a great experience at the store with both Mr.Abdel and Mr. Jamir who helped us with queries about the texline sectional sofa set. Will certainly recommend ashley store o anyone who is thinking of buying furniture ! Five stars on five✨️ Rajee

Adorn

Excellent customer service from Omar!

Sales person was gentle and helpful

Sam is awesome!

Great Service! Great price! I love my chair!

We were only 'looking' for an idea of what was available. Visited one other store and came back for a purchase! Quality furniture and knowledgeable sales people.

Courteous and professional staff.

Art was very gracious and helpful. I believe I got the recliner perfect for my husband.

Buyer Beware! No returns! Bought a $1k lift chair for elderly relative, but it isn't stable enough for her. Immediately requested a return or exhange, but only got the runaround. So we have to eat $1k or risk her falling out of the chair.

We purchased a lift chair from the store for my father, and he absolutely loves it. Great service and I would highly recommend the store to my family and friends.

Adoon , service was excellent!

Excellent service by Sam! We were very pleased with our purchase

Gary La Puma does an excellent job of helping his customers!

Great!

Adoon was a great help and very pleasant and patient in helping me.

Adoon had excellent customer service would gladly recommend this company to my friends and family

Our salesman was very courteous and professional.

Art was super friendly and very knowledgeable. He helped us narrow down our search to what worked best for us.

Abdel was very helpful

Friendly customer service, and fast and seamless sales transaction!

Don’t buy furniture from this store not from any Ashley store . Don’t take furniture insurance from them . They are big scammers. I got my bedroom set 3 years ago from them and got insurance too . This is first time I called insurance because I see cracking wood itself and they said it’s here and tear we don’t accept your claim plz pay out of your pocket . I paid $200 extra for furniture insurance. They said something else when you go to buy furniture and after that something else they don’t care at all until you take some serious steps against them . I didn’t know this unfortunately I bought new sofa set 6months ago from them which is $4000 something and pay insurance too but it’s still in manufacture warranty so I called them about deshaped cushion and uncomfortable . I got back pain because of deshaped cushions but this time they send guy and he told me they can’t do anything with this you have pay out of your pocket. It’s big scam just stay away from them . Once you got furniture they don’t care at all . Now I’m stuck with low quality furniture even after pay so much amount. I can share with you . My bed frame Broke from inside I know it’s broke but they said send pics how I can show them in pic even how can I show them my sofa cushion deshaped and so comfortable.

Bad experience , never deliver furniture on time

Sam is the best! We came back because he always does a great job and gives us the attention we need with a joyful heart. Thank you!

Art was excellent

Gary was very helpful in meeting my needs. Definitely recommend him to anyone who is looking to furnish their home.

Adoon was amazing. He made my shopping experience great. He gave me all the details and also helped me get financing. I would highly recommend Ashley Furniture and Adoon.

Don’t buy furniture insurance from Ashley I paid extra money for furniture insurance but nobody care and they just don’t accept your claims and told you to pay out of pocket it’s all scam

Had a great experience at Ashely. Went in and Gary was very helpful and patient, he made sure we were happy with our choice and explained everything very nicely. Would definitely be back.

Art helped us out. Was really helpful! Thanks Art!

Adoon was awesome and so helpful!

Sam did well at customer service. Didn't feel pressured at all and was satisfied with the discount applied and ability of it being delivered and installed right before Christmas 2023. God bless you, Sam, and Merry Christmas 🎅

Monika - helped us find couch that fits our requirement.. she was extremely helpful and professional..

Awesome service! Helped us with everything that we needed