Ashley Store | Folsom, CA 95630

Saleswoman, Rowena was amazing. Kind, patient and knowledgeable. We lost everything in a fire and she took time to look at everything in the store and helped us select items. Phil the manager was also incredible at ensuring we got the best deal possible! Highly recommend Rowena if you need anything!!

Sam was awesome! Very patient and helped me check out quickly. Thanks Sam

Awesome experience!!! David is so helpful and made the experience so easy and such a pleasure to work with. Highly recommend if you're looking to furnish your home!

Rich our sales guys was great!!

Sean was extremely helpful and quick😊 Both he and Ashley )past purchase) have been a pleasure to work with.

Completely satisfied was looking for a mattress option for my mother who suffers from back pain Josh was incredibly knowledgeable and genuine had been to many places before and they really had no idea how to treat people Highly recommend go see Josh

My husband and I placed an order with Ashley Furniture in Folsom over the phone and we were so pleased with the service we received from a salesperson named Phillip on Veteran’s Day. He knew exactly what we wanted and made sure we were able to take advantage of the sale before closing time. He arranged delivery directly to our home, too, which as great because we live about 30 miles from the store and do not have a truck! Great job, Phillip! We appreciate your help!

I could not be happier with the friendly, helpful and professionalism of the Salesperson David and Manager Phillip. They even moved the heavy coffee table I wanted to the couch set so I could confirm the look. Phillip was so helpful to find us the best deal. Delivery went exactly as planned, and very efficient. To top off this whole purchase I love my recliner couch and coffee table.

We worked with Sam and he was so kind and easy going. Not pushy and respectful! Highly recommend him!

Josh was great! Super easy and fun experience. We love our new living room set. Request Josh when you go to the Folsom location!

Had a great experience. Phillip was informative and helpful. Quality product for a great value, delivered quickly.

Got ripped sectional Brown leather sofa. After multiple calls of trying to contact the manager and the company, no one is helping me replace it. And the thing that is the worst is that the truck delivery drivers said that they would help me. I originally refused to take the shipment, but they said not to worry that, they would be able to fix it no problem. But they did not.

This store changed my perspective fully on new furniture/bigger Buisness corporations. Philip truly took the time to break down everything for me and find a budget that was within my reach for everything I needed. I’ve never bought any new furniture due to the cost but I was able to get an amazing payment plan with more than I expected walking out with. I thought I was just going to walk around and leave but there ended up being such a good support team that had lots of patience along with positive/helpful feedback. They’re also very supportive and not pushy, just tell them what you are working with and they will work with you. You can tell everyone there is a team and works together. Philip had in mind my best interest and walked me through every little question I had. We spent hours there and there was never a rush. Overall, an amazing experience that changed the way I look at bigger corporations.

I absolutely love this store and its staff members. I got a chance to talk with Phillip and he was very helpful with explaining to me the entire process of buying new furniture and worked out a plan to at best fit my budget and my needs. He was very personable and friendly and had great salesmanship without trying to oversell us. He broke every detail about the product down and explained it fully. The rest of the staff was very friendly as well, I will definitely be coming back to this store in the future.

Great service and a great deal! Very happy with our purchase!

I bought a sectional sofa and recliner from the Ashley store in Folsom. Our sales person, Sean, was great. Sean was friendly and relatable and made tbe experience of spending $3K plus very enjoyable.

Ask For David !!!!! He was AMAZING ..I didn’t feel pressured or rushed …And I got exactly what I wanted .Very helpful Gentleman..I will be back

David was amazing. Took the time to go through everything with us and showed us the piece we absolutely loved. Definitely would recommend.

Good overall experience. Measure your space before you shop! Was able to easily cancel an order a few days after purchase. Manager was professional. Recommend all furniture stores offer more formal dining room medium sized options.

Sean was great. Thank you

Very pleased with my purchases and Sean was very helpfu.

I had a really positive experience with David and Phil at Ashley in Folsom. I recently opened my business and finding furniture with them was the least stressful part of the whole process!

Excellent service. Employees were not pushy yet willing to help. Great attitudes. Made their selves readily available and helpful.

I appreciated the no pressure salesman and the communication during a very smooth delivery process. The product is well made and looks great.

Really liked the lady I work with at the store. And.the gentleman that delivered my chair were great. This is the second time I bought furniture from Ashley and will continue to buy from them again. Thank you for your great customer service!

Gary Lapuma was our salesman. We visited the Folsom store twice and he was very friendly and helpful. We are very pleased with our bedroom furniture purchase.

Our furniture was delivered with some defects. The delivery person requested a tech to come out to fix. Not fixable so new furniture was ordered. Original delivery date was 9/14...delivery date of new furniture is 11/14. This is unexceptable. I promised myself to NEVER return to to AF, after we bought a 2K mattress to go bad during our warranty only to find out (after tossing) it was under warranty still (by Philllip who sold us the chairs). But we returned reluctantly and gave it another try. To wait two months for our new chairs is CRAZY.

Excellent customer 👌 service polite and treated me with care and was very respectful and ill always visit this store because of how professional and attentive the salesperson was. It makes all the difference to a customer Thank you so much

Great customer service. Not pushy, patient and kind

Great customer service and excellent quality furniture. No hassle no pressure!!

Kevin (manager)and Gary were absolutely fantastic today. They helped my husband and I choose the perfect sectional and a recliner. They didn't pressure us to spend more than we planned to and were quite patient with my husband's indecisiveness while trying out every recliner in the store nearly. I highly recommended this location. Adding an update to this as my furniture has been delivered. They were on schedule, and super quick set up. After they left I decided to rearrange it and somehow caused the electric recliner to not work. Gary responded to my text and helped me even though he wasn't working! And their warranty department scheduled a tech to come out. Turns out a piece of the cord wasn't connected tightly and all is fine! I absolutely love my new Ashley Furniture!

Very helpful and friendly service!

Excellent customer service, the salesman was very knowledgeable and experienced. I was on the wrong bed and was going to buy it. He switched me to the mattress he starts people out on and i had to look no further. I think if i would have bought the first mattress i would have been tired of it in a month. I’m sleeping great and very satisfied. Thank you, Joseph MMihaljevic

Don't trust anything salespeople tell you, get everything in writing, or better yet shop literally anywhere else. I got a 25% off coupon from a salesperson after buying some furniture, it was written out on the back of his Ashleys business card and I took him at his word that it would work, I thought that was a nice gesture at the time. I come back a few months later and was told that salesman no longer worked there so I couldn't get the discount i was promised. They eventually gave me a much smaller discount when I complained that they should honor the discount given, but fine, I'll buy the mattress and take the smaller discount. It turns out the salesman, without telling me, added a $500 delivery fee for the mattress, presumably to make up for the discount he gave. Then he lied about it afterword. How is it $500 to deliver a mattress 20 miles? Especially when the mattress already cost over a grand. They definitely are guilty of deceptive practices and should be looked into.

Our salesman Gary was very helpful. He showed us several of the type recliners we asked to see. We sat in them and tried the recliner features. Within in about an hour we had selected two of the same ones. We paid in full and the chairs were ordered with a delivery date of about a week. The delivery was as agreed upon and the delivery men were on time and very efficient. Gary is definitely an asset to Ashley Furniture in Folsom.

Had a great experience!! Sam was so kind and was able to help my husband and I find a couch perfect for us!

Josh was awesome. He was able to show us all of the possibilities that could fit with our budget and the size of rooms that we had he walked us through all the options he was able to finalize the deal and deliver all of the pieces on the day that we wanted it, I could not be happier. I highly recommend this place.

Bought a couch here recently after a really bad experience at a local store, and was an ideal experience! Nice staff and great manager who really helped us with the couch of our dreams (3-piece midnight madness sectional with chaise). Will be back when we are ready for a new mattress next year. Trustworthy and great quality products. Definitely going to return and we highly recommend.

David was amazing!!! Super helpful but not pushy or annoying at all! He helped me pick out the PERFECT couch!! Super thrilled!! Highly recommend!!

Sam a great person!

We were taken care of and had a wonderful experience with our purchase!

Sam was a very helpful person and he helped me make a great deal.

Nice choice and super helpful people

Everyone at the store was fantastic. I could not be happier with my purchase, the service I received, and their cam do attitude with getting the delivery date I needed.

We had a wonderful experience at Ashley's in Folsom. Josh was very informative and helpful. Phillip was very helpful with the completing the transaction. I would highly recommend Ashley Furniture in Folsom. Go in and see Josh.!!

Very good shopping experience. David is an excellent salesman. Low key. Not pushy. Friendly. I am a very satisfied shopper, and highly recommend Ashley Furniture.

David was fantastic! I love my sofas!

Sam was very helpful with ordering our couch and setting up the delivery. 100% recommend Ashley and Sam specifically.

Can't say enough about the great service and great deal we got on our mattress set! We were on our way out the door of Ashely when out of nowhere Philip appeared showing us the a great mattress set at a great price! The purchase was made and the delivery happen as scheduled. An absolutely great experience! Thanks Ashley and thanks Philip.

Had a great experience with David L at Ashley! They are so lucky to have him. Walked in with a couch dilemma! David asked all the right questions and really dug deep into our lifestyle and needs. He matched us with a gorgeous couch and ottoman. Quality is unmatched. He sketched out our selection and we were treated with first class service from beginning to end. When you go to Ashley ask for David. You won't be disappointed.

I had an outstanding experience at the Ashley store in Folsom! The team went above and beyond to ensure we were completely satisfied with our purchase. They are incredibly nice, caring, and truly prioritize their customers’ happiness before they walk out the door. Their attention to detail and commitment to providing top-notch service is unmatched. This is by far the best sales team I’ve ever interacted with in the furniture industry. If you’re looking for excellent service and a team that genuinely cares about your needs, I highly recommend visiting Ashley in Folsom!

Kevin , the manager was awesome, friendly and knowledgeable!! We are repeat customers and will repeat again

We received excellent service from David. He was able to help us find exactly what we were looking for. The process was so smooth that ended up getting more than what we came for and couldn't be happier.👌🏻👍🏻

David was absolutely wonderful. He is quick and knows everything there is to know about the Ashley furniture. Thank you, David!

David is so helpful

Sam was amazing! Answered all our questions and ordered our table with no problem!

Great experience purchasing our bed set! Philip was professional and extremely knowledgeable. Answered all my questions without trying to “push” a sale or more items on to me! Would definitely recommend shopping here and go see Philip!

We had an amazing experience at Ashley furniture in Folsom. Phillip was wonderful in helping us find the right pieces for our home. The price, service, and quality you get is incomparable. Thank you to Phillip and the team at Ashley Furniture in getting us what we need and when we needed it by.

We came to Ashley in search of a new mattress and possibly a recliner. David was our sales associate, very personable and professional. He listened to what we were looking for and took us through the "process of elimination" to find the right one. We didn't feel pressured at all, found the right one, as well as the recliner.

Best sales guy yet! You need 100 of him. His name is David in Folsom Ca.

The best sales person ever! Always so nice💕

Great manager help through my purchase. I appreciate the entire purchasing process through completion

David is a very helpful, knowledgeable and great customer service

Wanted to give a big shoutout to this store and especially our sales associate Sam . We needed to furnish our new home and he listened and helped with all the warranties available and needs for each room. Took his time to look everything up and to give us all the discounts he could by working with his Sales Manager Sarmed. This crew is fantastic and the furniture is A+. Have furnished 2 houses with Ashley and will keep coming back for future purchases!

Sam was totally awesome. We are super happy

We purchased a recliner last month. David, our sales rep, was amazing and professional! Even when we had a minor issue with our delivery (that ended up being our fault), David handled the issue with care and grace. He and the entire staff at this store are incredible to work with and we’d definitely shop at the Folsom store in the future.

Great service! Very friendly with no pressure in buying today although we did.

I had the best and high quality service today. Philip was above and beyond with the service that helped me with. Definitely it is my favorite furniture store

David was awesome!

My salesman was very professional & extremely helpful. I got what I wanted with no issues. Very nice.

★★★★★ "Best. Shopping. Experience. EVER! I walked into Ashley Furniture looking for a new bedroom set and coffee table, and walked out feeling like I just starred in a home makeover show! Philip, my sales rep, is now basically my interior designer/life coach. The man knows his furniture! He helped me find a bedroom set that makes me feel like royalty, and a coffee table that’s probably too stylish for me but now I have to step up my whole living room game. Philip even helped me imagine how many naps I’ll take on the new bed, and trust me, it’s a lot. The coffee table is so sleek, I may never let anyone set a drink on it. It's purely for show at this point. If you need me, I’ll be at home, in my new Ashley Furniture kingdom, debating whether or not to let anyone actually sit on my new stuff. 10/10 would recommend Philip and Ashley Furniture—just don’t expect to leave without wanting to redecorate your entire house!"

Kevin was a great help today with Beth and me picking out a beautiful new coach thanks so much

This place is awesome! David is a great representative for Ashley’s and got us what we really wanted.

Sarmed was so helpful in our hunt for the perfect couch. He was transparent, reasonable, and kind. We did not feel pressured and felt we were provided all the information we needed. Thank you so much! Cant wait for our delivery.

GREAT customer service!! Spent lots of time working with me to help me get what I wanted. Thanks Kevin!!

David and Sarmed took great care of my son and I. We purchased a big boy bed for my 7 year old.

The Sales manager, sarmed was very helpful! Helped me narrow down some of my options I looked at and I made the purchase of the right bed and bed frame!

If you come to this location please ask for David Sarmed, we got a screaming deal on a 5 piece dinning room table.

Great store to visit for your furniture needs. We came in to look for a replacement for our old sofa and we were helped by David, who was very friendly, helpful and knowledgeable about his products. He helped us with ideas regarding mixing and matching sets, color coordination, basics of warranties and other things. My family is sold on Ashley for our furniture needs from now on. Don't forget, look for David...

We had such an amazing experience at Ashley's in Folsom. Phillip was knowledgeable, friendly and funny! We would definitely buy from Ashley's Folsom again. Thank you!

Sam and Kevin were great.

Sam was extremely helpful, let us wander at our own pace when we wanted to look around and got is through the paperwork once we found something we wanted.

sam sam!! he is wonderful!!! so so helpful and genuinely so kind at heart, professionalism is always a requirement but to be genuinely kind hearted as a whole is something unique within a character!! for someone to have a want within them to help get the right price instead trying take advantage of the financial situations is very much appreciated especially in the world we live in, Sam really saw the interests in such beautiful furniture and made it absolutely doable all the way around!! And Kevin!!!! Kevin the store manager, such a gentle personality most definitely delivers a smile just with a simple hello and the hopes of making it all work out for the best of the best, overall best customer service experience within any furniture shopping thank you Kevin and Sam. Folsom location IS THE location!!!! so much to choose from with such genuine customer service!😊

Great experience! Fast and easy and thorough. And my delivery date is even sooner than I could have hoped for! Sam was super helpful and helped me get my new bedroom set that I’m so excited about.

Sarmed and Tammana were amazing people So much help after a bad experience with a competitor

Very nice and clean store. My sales person Philip was awesome! He was very helpful and patient.

Craig and Sam were great to work with. We got a beautiful Dining and Living room set for a great price and it was quick and easy!

Very good service. Especially Tammana was very helpful. Answered all our questions and gave us a very good deal.

Very satisfactory experience, treat you like a family Thanks Tamana (having great sales experience )

Thanks Tamanna for helping us buying the furniture. treating us like a family it's was the highly satisfactory experience recommended employee of Ashley:)

Sam was a great help!

Tammana was very helpful and made our experience so great. She had great customer service. Sarmed her manager also helped us for a minute and was great as well. Great experience for us after a long hunt for a couch and several stores. Thank you Tammana.

Tammana and Sarmed

Very helpful

Sam was very helpful and made the purchasing experience very smooth

Tammana did an outstanding job helping me pick up my new sofa and chair. She showed us every possible option since I needed an higher seated sofa, because I have knee problems. The amazing and friendly manager, Sarmed, greeted us and told us if we had any questions to please let him know. I will refer all my friends and family to the Folsom Ashley Furniture store location. They deserve a 10 out of 10 for friendliness and excellent customer service. Thanks, Erin

Philip helped us and he was very friendly, knowledgeable and had a good in store experience

Our associate Sam was great…efficient, friendly, and tried to get us the best deal possible.

The gentleman that helped us did a fantastic job I give him 100 points

Super helpful amazing store!

Sam was great

Great support for selecting mattress and recliners by Sam and DJ was willing to help understand my needs and provide the support

Gary was awesome!

I had a great experience in store, the on the other hand i had a very bad experience with my delivery i review for store as a Jyoti kashyap, but instead editing that review i’m adding another’s review . So when i received my first delivery they for dinning set and cocktails table they don’t have legs for dinning table and they had damage chair and cocktail table had broken leg, i refused my delivery, On second time i received cocktail table but still they brought the same damage chairs and they don’t have hardware for table. so i refuse dinning set. On third time they delivered the dinning set, and i think they just did the touch up and delivered the same chairs, now those chairs showing up damage signs that I noticed on first delivery. Very disappointed still dealing with them and waiting for technician. Also some chipping showing up on cocktail table. Instead enjoying I’m frustrated.

Tammana is gracious, knowledgable, and I'll be back to Adhley's nexy time I need furniture.

Nice experience with Sam. He helped us to make a good selection of couch. Thanks

I had a fantastic experience buying temperpedic mattress from Tammana! Several furniture stores this week and Tammana was the best

Tammana helped us find the perfect living room set! She was incredibly helpful and was even able to deliver the pieces on separate dates to accommodate our needs. Wonderful experience!

Tammana was excellent help! We are so excited for our new couch

A great experience!!! We worked with Craig and he made couch shopping enjoyable. My husband and I expected to spend the day haggling with salesmen, but Craig helped us by price matching another store. He was very informative and not overbearing at all. We will definitely be back to Ashley the next time we are in the market for some furniture.

Excellent service and very professional. TA Tamana and Sales Manager Sarmed were very helpful.

Excellent service and professional attitudes from the sales associates

Tamara and Sarmed were fantastic to work with helping me pick out my furniture. Showing me all the options and answering all my questions. A very nice experience with them.

San was great! Very helpful and knowledgeable

Sales Manager Sarmed and TA - Sam were amazing. What a team! Highly recommended

The service was exceptional! Sarmed and Sam were amazing! Highly recommend.

Great service from jamir Webb he tried his best to give us the best price . Thank you

It is was a great experience today at Ashley Folsom, we find the items that we were looking for, I have to mention that all of this was not possible without help of Tammana and store sales Manager Mr.Sormed. I really recommend this store for everyone one.

Craig was very helpful when we came in the store today! He wasn’t pushy at all but was nearby if we had questions. He had great tips and ideas for us. It was clear that Craig has been doing this for some time and has great customer service. Would definitely recommend!

Fantastic customer service at the Folsom store. Sales representative Tara and sales manager Sarmed were patient and very attentive. Highly recommend shopping at this location.

Tammana was great! So helpful in explaining our options!

Tammana was so friendly from the moment we walked in the door. Very helpful and kind. She helped us find a beautiful addition for our living room at an unbeatable price!

Tammana was great at customer service and taking care of our needs! Thank you.

Eh, just another furniture store.

Jamir was super helpful in greeting us and then circling back once we knew what we wanted to purchase. He gave us all of the financial options and was able to check us out quickly. I also got a floor room carpet that was not in stock any further and Jamie taped up the rug for me to bring home. I appreciate the great quality service I received today!

I was thrilled with the service I received from Tammana at Ashley. She is extremely knowledgeable, attentive, and genuinely helps find the perfect furniture while considering all preferences. Thanks to her advice, I found exactly what I needed for my home. I highly recommend consulting with her!

If you have to do some furniture shopping ask for Gary L. No pressure and sooooo patient! Thanks Gary for putting up with my indecisiveness!

Sam and Sarmed were great! Super helpful and not pushy at all

Sam was a great help to my 96 year old Dad. Great service! Thank you for a great shopping experience.

Great service from Sam. Can't wait to get our chair!

First time in store and Gary was very helpful!

Very good, I will go there again when I buy furniture in the future.

Tammana was excellent and helped map out the dimensions of my new room to get the right furniture for my place!

We shopped at Ashley's in search of Dinning table set and coffee table , Tammana help us alot, she was friendly and professional. She was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new dining set and coffee table.

Tamman was very helpful and very pleasant to work with

Had an amazing experience at Ashley Furniture! Employees and management are knowledgeable, helpful and friendly. The whole process was painless and so easy.

Sam was super helpful and patient. My mom had come in multiple times to look at all the different furniture sets. Sam was ready with answers to any questions ans he even had some helpful insights/advice to possible issues we were worried about. Overall he was extremely helpful and we look forward to working with him and the Ashley Store again.

Our experience with Tamana was exceptional. She was knowledgeable and helped us choose our furniture. We also loved the collections at Ashley.

July 2, store attempted bait and switch after purchasing two sofa recliners. Thank goodness we double checked our invoice. They also only offered $1 on our $100 gift card towards a new purchase. We returned $250 gift cards knowing they are worthless. Be watchful of their salespeople and gimmicks.

Tammana did a great job with the sales and suggesting products fitting our requirements. We finally bought dining table and couch from the store. A small surprise gift from the team during check out was icing on the cake :)

Great customer service ! The manager Devin really went above and beyond to help choose the perfect set up for my situation!

Very good service. Salesman was awesome.

Gary was great at listening and suggesting the dining set I was looking for. The delivery was on time, and I'm happy with my purchase!

Sales man was great takes a little to long for the check out but everything else was great

Sam was amazing! Excellent customer service, thorough/efficient communication and worked with us to find exactly what we were looking for. He was not pushy and was very accommodating. We will definitely come back to work with Sam!

Wonderful service from Sam! Thank you

I had a wonderful experience. A representative named Sam helped me find the perfect chair for my husband's mancave! He was very professional and helped me with the steps of financing. Thank you Sam!

My husband and i bought a fabulous bedrooom set from Gary, who answered our questions and offered options. Upon delivery, we discovered an error in the order, but Gary corrected it immediately without any hassle. Thank you for excellent service!

Kevin was awesome. Helped us get the items we needed and wanted and was super helpful and knowledgeable.

Sam was great. He helped us figure out what would work best, what to look for, and gave a great price. So excited about Ashley Furniture. Timely delivery. Thank you, Sam and Ashley!

Very helpful!!

great service

Gary is the man! We visited the store during a Memorial Day weekend because we were in the market for furniture for our new house. The place is full of mid-priced items for every furniture need. Gary greeted us and helped us browse, shop, ponder, compare and walk around and around for the hour and a half we were there. He was patient, informative, helpful and didn’t pressure us at all. The selection was great with reasonable prices. We chose a 5 piece sectional and paid a very fair price. I noticed that they had a little different selection than what is on their webpage so I was glad we went in person.

Everyone was very friendly and helpful! Our saleman, Sam was outstanding, he was knowledgeable and answered all our questions. We will definitely do business with the Folsom Ashley Furniture Store in the future.

Has nothing in store to take home someday. I got lied to about delivery times and ended up canceling my order. I would rather use Amazon if I'm going to have to wait weeks anyway.

Quick and friendly service on busy weekend.

Omar was great. Very helpful and informative.

Had a wonderful buying experience with Jamir, Tammy, and Lucy. They are top notch in customer service! Highly recommend this team and this store!

Best experience! Recommend Tammana

Omar was very pleasant very helpful. Enjoyed working with him

Sam is great!

Sam was the best. Excellent customer services!

Sam helped us immediately AND worked out a deal that worked for us! We’ll be back!

Great experience with Paul and store manager Kevin. Helped us get the best deal and we're easy to work with. Had tried earlier in the week at Ashley's in Fairfield and was disappointed, but glad I checked out Ashley in Folsom.

Good customer service and friendly people

Nice assortment of furniture.

We shopped at Ashley's in search of a sofa. The salesman Deepak was friendly and professional. He made excellent suggestions based on what I and my husband were looking for, and he was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new furniture. Jeff & Paula

We bought a wonderful sofa and dining table with chairs. Gary was great, very helpful and friendly.

Great employee very helpful and very knowledgeable. Was a pleasure he helped us tonight

With regards to the sales team, we were very happy with Jamir, Deepak, and Sarmed. We look forward to getting our new patio furniture delivered. Thank you!

Best experience! Recommend Sam!

Right from the start Sufyan informed us on how to shop the store, directions on what we we're looking for and keep good distant so we did feel pressured but was close enough so when we we're ready he was was too. Enjoyed the shopping experience

Deepak was very helpful, any questions that we asked. He help answer right away. Thank you for the awesome experience at Ashley's. We purchase a couch. Can't wait!

Excellent service provided by Tammana . Will back to you again . She is super talented ( knowledge about products ) and greet customer with a big smile . Always recommend her .

Gary was great! Explained everything and we were in and out very quickly! We have purchased a few items here and we will be back.

Super helpful and friendly staff. Highly recommend Ashley. My sales rep Jamir had great energy and passion for ensuring customers needs are heard.

Sam was wonderful! Very hepful and really listened to our needs.

Sam was great! Thanks!

Not an easy transaction!

Sam is great

Jamir our sales person was so helpful and friendly. They would have gotten 5 stars if it wasn’t for their delivery service. They forgot a piece for our bed so we could not use it until we got that. They did not put a rush on it so we had to wait a week extra to use our bed. Very frustrating. When we asked the sales rep what management would do to fix the problem since we weren’t even able to use the bed we never received a call back.

Sam was excellent at the Folsom store

Sam was amazing and very helpful! Sam is the man!

We just bought our second couch from Ashley furniture today. We worked with sales associate Gary!! Highly recommend asking for his help if you need anything, he made or purchase quick and easy!!! We will definitely be back!

Tammana provided us very good service :)

Sam was a great help and made the process quick and easy with such great customer service!

I had trouble placing an order online, went in and was greeted by Gary. Gary was very pleasant and so much help. Showed me what i had in mind to order and made sure that was what i wanted. Such a smooth experience. Thanks Gary!

Staff was helpful enough but when I comes to delivery don’t count on them showing up or even calling. I ended up with company coming over with no couch to sit on for an entire weekend!

Very compassionate workers the manager Frank and employee Omar made the buying process easier and helped accommodate any personal questions or needs throughout

Nice to work with Tamanna and team ! Very friendly and professional

Very good customer service. Omar was very helpful and made the process very easy. Thank you!

Sam and Tamana were super helpful with my purchase, really enjoyed my time buying a new couch here and had no issues in the process. Would recommend!

The salesman was knowledgeable about the mattresses. He listened carefully to what we needed and showed us our choices. It was a good experience.

Gary was a great help thank u

Worked with Art on our purchase, he was amazing! Answered all our questions, was very patient and helped us find exactly what we wanted. Would recommend 11/10!

Tammana was beyond patient and helpful in what was a frustrating decision process for us. She was great! Thank you tammana !

Sam’s expertise in home appliances made my shopping experience effortless. He provided tailored advice and exceptional after-sales support. Highly recommend Sam for his dedication to customer satisfaction!

Omar was wonderful! Thanks for the great service and product, I love my new kitchen table chairs. Also, fast delivery.

Art did a great job, thanks!

I don’t like Ashley delivery department. They are junk. Sent two text message, Two calls, One email to confirm the delivery on schedule time. I confirmed all 5 times. Today on 4/19/2024 got call again that they can’t deliver all at same time and force to do in partial delivery. Do ask what you can’t deliver.

My husband and I were in the Ashley store in Folsom on 4/14/2024. We were interested in purchasing a new adjustable bed and were approached by Jamir Webb. I am disabled and purchasing the right bed means a lot to my good health. I needed a bed that was low enough for me get into safely. At first glance, all the beds looked too high. Jamir was extremely helpful in explaining the adjustability, even to the point of rolling up his sleeves, flipping the bed over and demonstrated how easy it was to shorten the legs, thus making the bed the perfect height for me. And, this was just the beginning of Jamir's outstanding customer service. When you are in a wheelchair, people sometimes struggle to interact with you and understand what you are going through. Jamir took the time to understand my needs and worries and truly made me feel valued and understood. We would definitely not have purchased the bed without Jamir's help. He is truly an asset to your store. Larry and Sandra Summerfield

TAMMANA is amazing and she is very professional I recommend every one ask for her when you go there, Abdul the store manager went above and beyond providing exceptional customer service

Gary was a phenomenal help! My husband and I are thrilled about our new sectional and Gary made the process so quick and easy. We will be referring our friends to him in their future furniture purchases 😊

Sam is great! He took great care of us and showed us exactly what we were looking for.

Went to one location and received poor service. Came to the Ashley’s in Folsom and received better service from Sam. We got the same delivery date for and item we previously purchased but he was more informative and willing to help.

Great service and knowledge from Deepak!

Sam was awesome in helping us with our recliner. Thank you for your service

Sam helped me find the perfect lounge chair for my son. He was outstanding with customer service and product knowledge. Great guy! Would buy from him again and again. Met his manager Abdul, as well. Wonderful people to work with. Very caring and helpful even though it was such a small purchase. Love this store!! ♥️ Go see SAM!!

Deepak is great!

Sufyan very helpful finding the furniture I want.

Easy. Sam was great

Great help and service

Great service! Omar was very helpful in selecting the right couch for me and getting a discount.

Sam was great! He quickly showed me what I wanted and even gave me a discount better than the website. Great service!

Great selection, and sales rep Abdul was easy to work with.

Abdel was great!

Gary La Puma helped me make a decision on my next sofa. He was patient, kind and answered all my questions. Thanks Gary!

I'm compelled to share my recent and highly disappointing experience with Ashley Furniture, Folsom location, hoping it might save others from a similar ordeal. The allure of their wide furniture selection is overshadowed by a stark reality: customer service that falls dramatically short and a return policy that is unforgiving, to say the least.I invested nearly $6,000 in a three-piece couch set. Four days after my purchase, I found myself grappling with extreme back pain directly linked to the couch's use. I reached out to the store manager to see how I could exchange the couches for another set with different back support, and I was told I had to go through their Customer Care for assistance.My journey through their customer service maze was nothing short of a nightmare. Call after call, I was shuffled between representatives, forwarded to various parties, and even spoke directly with managers, all in a bid to seek a simple solution--a replacement. My request was not outlandish; I was not asking for my money back but merely an alternative to alleviate a medical concern, which I offered to substantiate with a medical note regarding my bad back issue due to the lack of lumbar support in the couches I purchased. Astonishingly, all my pleas fell on deaf ears.This ordeal has been an eye-opener, revealing a rigid and uncaring facet of a well-known brand. It's disheartening to note that my experience isn't an isolated incident but rather reflected in the brand's online reputation, with ratings that speak volumes: 2.3 stars on Yelp, 3 stars on Facebook, a dismal 1.2 stars on ConsumerAffairs.com, and a shocking 1 star on the Better Business Bureau. Unfortunately, I didn't see these reviews until after I purchased my couch set. I am now stuck with a brand new couch set that I can not even sit on because it is causing medical issues, and Ashely Furniture, Folsom store, will do nothing for me.To fellow consumers, I caution you with my story. The beauty of Ashley Furniture's products is marred by a customer service experience that can only be described as horrifying. The inflexibility of their policies, coupled with a lack of empathy and customer care, has left me not only with a product that causes physical pain but also a feeling of utter helplessness and frustration. In a marketplace rich with options, it's dispiriting to see a company disregard customer well-being and satisfaction to such an extent. Buyer beware!

ART was AMAZING!!!! THANK YOU SIR!!!.

Sam was great. Very knowledgeable and very helpful

So we bought a living room set to be delivered. We were given damaged furniture-coffee table the first delivery. Second delivery was the same coffee table but used. So we said we would go pick up a coffee table at their warehouse. It was 70 miles away but we got it in a box brand new. Then we had insurance on our couches-they started peeling within 6 months. So we called insurance that they sold us, went into a voice mail circle jerk for over a year. DO NOT BUY ANYTHING FROM THIS COMPANY! YOU’LL BE SORRY!!

We found what we were looking for. Jamir Webb is such a great young man. He was helpful and never pushy at all, he actually made the experience quite enjoyable.

Sam is great 👍 He sold us a bedroom set & sofa

Greg was very informative, very honest. He made us feel very comfortable. We told him what we were looking for, and he took us right to it. He answered all our questions. Wonderful salesmas!

Received excellent customer service from Sam.

Very informative, that help me to take a decision.

Deepak and Abdul were a pleasure to work with. Made my purchase quick and easy. They had wonderful surface. Would highly recommend this location.

Ashley Furniture is a GREAT store for all your home needs! Beautiful offerings and knowledgeable, pleasant staff. Sam helped us pick out the perfect recliner couch!! So excited for it to arrive!!

Great Service from Sam

Gary helped us immensely with our search for apartment furniture for our loved one. He listened to our needs and concerns, and we are very happy with our purchase.

Deepak provided outstanding customer service.

Very happy, great sales help, Sam was very knowledgeable.

The Folsom store is truly blessed to have Gary working there,he is very professional and polite. He went above and beyond to make us happy and satisfied with our purchases.

Had a great experience with Janice. She stayed close by for if we had any questions but wasn't pushy at all. Can't wait to get our new couch!

My husband and I really appreciated our sales associate’s assistance and guidance (Jamir - I think?! My apologies for not remembering your name 🤦🏽‍♀️). We purchased a bed and bed frame - great experience. Thank you! 🤗

Deepak and Gary were extremely helpful in helping us purchase a lovely dining set.

Sam was very helpful and knowledgeable with a no pressure approach. Thanks for your patience and helping us find exactly what we wanted.

The salesmen were so very helpful and knowledgeable! They let us have our time to look at things without hovering over us and have us information when needed. We ended up purchasing a new recliner and sofa, they told us the items will be delivered in the next 3-4 days! We were not thinking it would be so quick, but we are excited!

Jamir and Abdel amazing!

Great service, very knowledgeable. Was able to answer all my questions. No high pressure sales. Art was exceptionally courteous and a pleasant to work with.

I cannot recommend this company. Their customer service is horrible! The lady that assisted us was so unwilling to help us. We were interested in purchasing an area rug from them and asked if they could pull the rug down so we could see it better. We were told that they could not do this. They had two rugs hung together so we couldn't see how it looked. Then it was marked $76 and we were told that it was actually $89, they were "updating their prices". I have never in my life been told to pay more than what was marked. She refused to honor the price as marked. I do not recommend doing business with this establishment.

Had a wonderful experience. Art is great!! I've been here multiple times for furniture, will keep coming back.

Sufyan was very helpful and trying to get us the bedroom furniture that we were trying to purchase and was very helpful.

Sufyan was really helpful!!

Abdul, store manager of Folsom Ashley Furniture was very pleasant and accommodating. I will definitely return and shop here where the quality and service are exceptional.

Very quick and efficient, had my furniture delivered promptly.

Sam is excellent!

Janice and the staff was super helpful. Answered all of our questions and gave us a great deal.

Deepak did great!

Our family is long term Ashley furniture buyers. We love thier furniture because it lasts a long time and is food quality. Went into the Ashley furniture store today in folsom, CA. Looking for a recliner chair. I was greated after walking in. The sales man Sufyan was a huge help. Very knowledgeable, patient and able to take the time to research things on the website for me. I did in fact purchase a recliner chair today with the help of this sales man and his willingness to help. Thanks again

We visited Ashley store last week.The employee named Adoon gave us incredible service throughout our visit.Our experience has always been great with Ashley stores.

Adoon is very friendly and helpful.

We went into a few furniture stores, Ashley’s was the only with anything that we had a liking for. Gary helped us out and was very patient and respectful. The 0% financing options sold us on our new sectional and it took less than 15 minutes to wrap everything up from the time we made our choice and walked out the door.

Gary was a patient and quiet salesmen… he had everything organized when I made up my mind.

Beautiful furniture and Amazing customer service. Thank Sam!

Sam is amazing👏

Many choices! Also professional and friendly service without being pushy!

Savong was amazing and helped us buy our dream couch!

Art was amazing! We acted like we weren't going to buy anything and we still got royal treatment!

Adoon helped me and was very knowledgeable. Great customer service.

My sales person didn’t hover and made the purchase process quick and seamless.

Adoon was very helpful in answering our questions and offering alternative ways to pay for our mattress, as well as helping us get a lower price and two day shipping!

Janice was terrific. Easy to work with and honest about everything. We bought a beautiful sectional. Thank you again

Easy transaction, had the item we wanted in stock and delivered within a week.

Sam was fantastic here at Ashley in Folsom.

I was shopping for a couch today and Sam made it painless and was easy on my wallet. He was very helpful and knowledgeable about the product I was interested in. In the end I got the couch I wanted at a great deal. Thank you again Sam!!

Savong was very helpful and very patient with my indecisiveness. He was knowledgeable and had amazing customer service! We will definitely be bringing our business to him each time! Thank you!

Good service and helpful salesperson. We found the piece of furniture we were looking for.

Nice furniture and a very pleasant sales person

My salesman, Jamir, was professional, kind and understanding. The process was quick. If you decide to go to Ashley furniture I recommend seeing him.There was a major downsize to my experience, and that was the marketing on the 0% financing for no minimum for 5 years (which is still in front of their door and promoted on the website).. I was told that the min was $4000.00 for me to receive 0% financing for 60 months, but that is not what the promotion says anywhere. Beware!

Deepak, thank so much for your knowledge and patience with me this afternoon, especially with the all the savings for our family. I’ve gotten my couch here, loved it; my desk, and now my bedroom set! You guys have always done a great job with my purchases.

Adoon was excellent and very helpful.

Sam from Ashley Furniture of Folsom is amazing! Finding what we needed from Ashley furniture was an easy process and Sam answered all of our questions. We will always go to Ashley’s for our furniture!

Sam was excellent and very knowledgeable!

Thank you Deepak for your knowledge and patience in assisting me. I love my deal you got our family.

Sam was an awesome help. He was patient showing us numerous products with superior knowledge. My wife and I enjoyed his attentiveness to our needs. When we came into the store we were only looking. When we left, we were ecstatic with purchase of our new bedroom set. We will be going back to Ashley's in the future for our furniture needs. And we will most definitely be asking for Sam!

Nice furniture and great service

Deepak, thank you for the awesome service!

I was happy that the delivery date was accurate. The staff was very helpful and went out of their way to give great service.

Very good service, Sam knows his stuff.

Great experience purchasing a bed and mattress today. Adoon was great!

Polite and friendly not high pressure

One of the most pleasant interactions with a retail store we have ever had. Found - with help - exactly what we needed and the two recliners will be delivered on Tuesday which was also amazing. Ashleys has our business forever.

They were wonderful great customer care

Adoon assisted me and helped me get a couch and bedframe, really helpful and helped me with technical issues!!

Art was so helpful! We told him what kind of couch we were looking for and he brought us to exactly what we wanted to see!

Nice peeps, it's hot in here tho

Great service! Art was very friendly and knowledgeable. I highly recommend this location.

Nice selection, helpful salesperson (Adoor)

Had a great experience at the store with both Mr.Abdel and Mr. Jamir who helped us with queries about the texline sectional sofa set. Will certainly recommend ashley store o anyone who is thinking of buying furniture ! Five stars on five✨️ Rajee

Adorn

Excellent customer service from Omar!

Sales person was gentle and helpful

Sam is awesome!

Great Service! Great price! I love my chair!

We were only 'looking' for an idea of what was available. Visited one other store and came back for a purchase! Quality furniture and knowledgeable sales people.

Courteous and professional staff.

Art was very gracious and helpful. I believe I got the recliner perfect for my husband.

Buyer Beware! No returns! Bought a $1k lift chair for elderly relative, but it isn't stable enough for her. Immediately requested a return or exhange, but only got the runaround. So we have to eat $1k or risk her falling out of the chair.

We purchased a lift chair from the store for my father, and he absolutely loves it. Great service and I would highly recommend the store to my family and friends.

Adoon , service was excellent!

Excellent service by Sam! We were very pleased with our purchase

Gary La Puma does an excellent job of helping his customers!

Great!

Adoon was a great help and very pleasant and patient in helping me.

Adoon had excellent customer service would gladly recommend this company to my friends and family

Our salesman was very courteous and professional.

Art was super friendly and very knowledgeable. He helped us narrow down our search to what worked best for us.

Abdel was very helpful

Friendly customer service, and fast and seamless sales transaction!

Don’t buy furniture from this store not from any Ashley store . Don’t take furniture insurance from them . They are big scammers. I got my bedroom set 3 years ago from them and got insurance too . This is first time I called insurance because I see cracking wood itself and they said it’s here and tear we don’t accept your claim plz pay out of your pocket . I paid $200 extra for furniture insurance. They said something else when you go to buy furniture and after that something else they don’t care at all until you take some serious steps against them . I didn’t know this unfortunately I bought new sofa set 6months ago from them which is $4000 something and pay insurance too but it’s still in manufacture warranty so I called them about deshaped cushion and uncomfortable . I got back pain because of deshaped cushions but this time they send guy and he told me they can’t do anything with this you have pay out of your pocket. It’s big scam just stay away from them . Once you got furniture they don’t care at all . Now I’m stuck with low quality furniture even after pay so much amount. I can share with you . My bed frame Broke from inside I know it’s broke but they said send pics how I can show them in pic even how can I show them my sofa cushion deshaped and so comfortable.

Bad experience , never deliver furniture on time

Sam is the best! We came back because he always does a great job and gives us the attention we need with a joyful heart. Thank you!

Art was excellent

Gary was very helpful in meeting my needs. Definitely recommend him to anyone who is looking to furnish their home.

Adoon was amazing. He made my shopping experience great. He gave me all the details and also helped me get financing. I would highly recommend Ashley Furniture and Adoon.

Don’t buy furniture from here it’s all scam Don’t buy furniture insurance save your money

Don’t buy furniture insurance from Ashley I paid extra money for furniture insurance but nobody care and they just don’t accept your claims and told you to pay out of pocket it’s all scam

Had a great experience at Ashely. Went in and Gary was very helpful and patient, he made sure we were happy with our choice and explained everything very nicely. Would definitely be back.

Art helped us out. Was really helpful! Thanks Art!

Adoon was awesome and so helpful!

Sam did well at customer service. Didn't feel pressured at all and was satisfied with the discount applied and ability of it being delivered and installed right before Christmas 2023. God bless you, Sam, and Merry Christmas 🎅

Monika - helped us find couch that fits our requirement.. she was extremely helpful and professional..

Monica and Sarmed helped me today they are amazing please go and see them the customer service was amazing!!!

Awesome service! Helped us with everything that we needed

What a pleasant experience all around! Mainly due to our salesman Gary LaPuma! He is amazing! This is for the ashley in city of folsom. Very clean, not oppressive at all. We were greeted, not pressured , but gary was there for all our questions. Very honest and professional. We were able to get an amazing deal on a sofa we've been wanting and it all went super smooth! Definitely highly recommend gary and this location. !

Sam was very helpful, knowledgeable and patient. Highly recommend.

Salesman was great,

Art did a great job! Jamare was cool too even though he is a Bills fan. :)

Chong was very polite and helpful, great guy.

Gary was a pleasure to work with! Highly recommend working with him. Thanks again Gary.

Nice Experience

Chong was extremley friendly and helped us with our purchase.

Excellent service! Salesperson "Fraidon Maftoon" gave us a good deal on 11/11/2023, so ask for him when you go to Ashley. Furniture was delivered quickly just as promised. Nice stuff. Good company. Remember to ask for Fraidon Maftoon when shopping at Ashleys.

Great experience! Excellent help, attentive to our needs from the moment we walked through the door. Thank you Adoon!

Adoon was very helpful. A perfect gentleman. And we got a good deal too!

Great customer service, and very clean store. Ask for Chong when you’re in!

Gary assisted me and provided great service. Treated me like I was his only client and worked with me and my budget without making me feel inadequate.

(Translated by Google) Chong is a very friendly and helpful representative who helped us make our purchase a very quick process. (Original) Chong es un representante muy amable y servicial nos ayudó que nuestra compra fuera un proceso muy rápido

Chong is a very knowledge and helpful person, thanks for helping us with our dining set purchase.

We received excellent service from our salesman Gary at the Folsom Ca location

Chong helped my boyfriend and i buy a couch today and it was one of the best experiences we have had purchasing furniture. He was extremely helpful, knowledgeable, and incredibly charismatic. Thank you Chong!!

Chong is cool and easy going and helped us with the transaction very smoothly. Provided all the info we needed. We would recommend his to the customers.

Chong is awesome!!! Very insightful! Above and beyond service!!!

Thank you Chong for your detailed explanations and guidance! We appreciate your time and effort to help us find the best and most suitable furniture.

Chong has explained very well

A very great customer service by Mr.Chong and his not pushy , Mr.Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping .The manger Mr .Mommahed gave us a great deal on price , for the great service we coming back to buy more furniture for newly build home .

Ashley furniture has plenty of options to select from, on top of it there is a Kiosk to browse the online warehouse options. Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping experience.

Adobe was our sale a good person he deserves more then all the other sale 😄

Thank you Adoon for helping us find our new recliner!

Mounica was absolutely wonderful!!!!!!! Very good job!!

Gary was very helpful and supper nice. Thank you so very much

Chong did excellent work. Highly recommend

Chong was a very knowledgeable and friendly customer service representative!

Great customer service by Chong!

Art and Abdul have been really grateful with my sister-in-law’s furniture shopping! Really enjoyed the service

Excellent customer service

Monica and abdel was qyite pleasant to work with. Thank you both for your help

Adobo was our sales and very good job we love to come back

Came in to sit in chair before ordering on line. Sam was so helpful we ordered Editing review from good to bad as only one chair was delivered and it was not as Sam described. Way to narrow for us and tried to return but they won’t accept returns. Thankfully they only delivered one and we cancelled the other Will never shop at Ashley furniture again and will warn everyone don’t buy from them Horrible customer service

I have visited the store in search of a sofa for my apartment. Gary was the sales executive that was helping us, i am astonished by his patience. He answered many of our annoying questions very patiently. He got us hooked with a great sectional, which is exactly what we are in search for today. I really appreciate the help and will recommend this place.

Very helpful and as accommodating they can be

We were greeted right away. Abdul was helpful and respectful. He let us figure out what we wanted without following us around. He got us set up with our new chair and ottoman which we should have on Tuesday!

Gary was a pleasure to work with. Great customer service!

Monica was a great help and we finally found out couches at a great price. Thank you!

It was nice Purchasing in Ashley Folsom with Sam

Monica is awesome

We were very happy with Chong’s professional assistance. Answered all of our questions and was very helpful and NOT pushy!

Came in to find a sectional for our new house: our overall experience was pleasant. Found exactly what we were looking for and were able to workout a price and payment plan that worked for us. Omar was very helpful and everything from his appearance,demeanor and knowledge of the sale was exceptional. All our questions were answered, concerns addressed and we walked out with a new sectional waiting to be delivered and assembled. Very satisfied with the purchase, the customer service and would recommend checking out their inventory.

We had a wonderful experience working with Omar on our new couch and bedroom furniture set! He made it smooth and easy :)

Omar did a fantastic job. Will return soon

Chong was very helpful with my new purchase of my sofa. Very fast and kind person

Monica was really helpful today! really appreciate it . She and her manger Abdel was really nice and funny .

I went into the Folsom store, and Jamir greeted us as soon as we walked in. He walked around with us and looked at couches, but at no point did I feel pressure from him. He was super personable and easy to deal with. We made a decision on the couch and we’re able to wrap up the whole deal within 10 minutes. When the couches were delivered, a week later, the loveseat was the wrong model, I texted him, and even though it was his day off, he texted me back and said he would go into the store and get it fixed, zero hassle. Customer service is a dying trait, Jamir showed that, even after he made the sale, he still cared about his customer. Oh in the couch is pretty great too!

Ashley is the store, I loved for my dinning and living room always. Today I visited the Folsom location and it was delightful experience. Mr. Chong, sales representative was so polite and very helpful in making right choice. Wow...awesome......!!

Adoon was very helpful!

We love our Tempur pedic mattress Omar was a great sale specialist he go through all of our requirements, he is perfect in bedding and mattress and sleeping issues

Chong helped us find a mattress that fit our needs, gave us excellent details, information, and pricing. We checked a bunch of stores and came back here and saw Chong. Thank you Chong!

Adoon was extremely helpful! And answered all our questions and concerns and was extremely patient 😅 over all made our experience at Ashley extremely wonderful!!

Mr. Chong was/ is amazing! He wasn’t pushy and didn’t follow us around every second. He gave us room to breathe and look at the furniture. He was not only really nice he was very helpful. He made our furniture shopping experience easy and a pleasant one.

Chong was super helpful and very nice! Answered all our questions and also gave us space to look around.

Mounica was very helpful, but never hovered over us. Perfect service

My wife and I have been on the hunt for furniture for our new home in Folsom and have visited several stores. However, our experience at Ashley Furniture, particularly with salesperson Art N., was exceptionally noteworthy. Despite our initial lack of expectation, we were pleasantly surprised by the level of assistance we received. This was our fifth furniture store visit, and we had struggled to find a salesperson who could adequately address our concerns regarding size, quality, and financing options. Art N. stood out with his approachable yet non-pushy demeanor, offering practical solutions to our queries. His understanding of financing and warranty options was particularly impressive, a concept that seemed challenging to grasp at other locations. Thanks to Art N.'s expertise, we confidently purchased all the furniture for our office room and plan to return for our living room and possibly dining room pieces. His proficiency extended beyond typical salesmanship; he was akin to an interior designer with his insightful suggestions. We definitely plan to consult Art N. for any future furniture needs and would highly recommend him to others seeking personalized and knowledgeable assistance in furniture shopping. Give this guy a RAISE!

Adoon is a great salesman along with Abdul (store manager) for exceptional customer service!

ASK FOR CHONG. Couldn't stress it enough. Go look for him! He will help you through everything! He is not like the others who wouldn't stop following you. He will give you time to think at the same time he will give you all options in each furniture. We got both sofa set and dining set on our Day 1. He is that helpful to us! Thank you so much Chong!!!

Mr. Chong of Ashley store is very helpful and very knowledgeable on giving us ideas on choosing the items we want. Make sure to ask for him if you need help on designing your house

Chong was really professional and he knew his stuff. Great Customer experience.

Sam is extremely helpful. I come to him on a consistent basis and he makes sure we are taken care of.

Sam is the best. He ie very helpful and knowledgeable. Great salesman. Sandra

Sam is wonderful! Has helped me furnish my home and nursery. Very pleased and happy to go to him every time.

Great!!!!

Sam is the man! Always great service and very helpful!

I went in to Ashley’s to browse around for a new leather sofa and had a very enjoyable sales experience with Gary. He was extremely helpful and knowledgeable. The process was seamless. No added stress or pressure to make a purchase. I ended up purchasing the Emilia love seat and can’t wait until it’s delivered in 4 days. Insanely fast!

Great experience!

Jamir was amazing! Very professional and knowledgeable. He was very patient with me and moving items around for me to create my perfect family room space.

Wonderful experience. Pleasure to do business with Ashley salesperson Omar. All my needs were taken care of. They're always pleasant , courteous , and helpful. Excellent service and prices. I

Chong was Amazing. Great help and fellow member of the arms forces. All vets go see him when in the store.

Very special

Adoon was great!

Mounica was a wonderful salesperson! Thank you for all her help!

Adoon was such a helpful and knowledgeable salesman. Best couch shopping experience 🙌

We met with Chong and he took us through all the items we wanted and really helped us out with delivery and protection plans for the items we bought. We were initially a little stressed on ordering so many pieces and didn’t want to forget anything. Chong kept us organized and even helped us on price too. We are very happy with our experience and keep coming back to Ashley for this reason. They always have great furniture at a great price and employees have always been so helpful while not being salesy.

Chong is really a great person to work with and he got us really great deal !!

Tnanks!We safe money!

Sam was great! Very helpful and polite. Funny too. Thank you Sam!

Outstanding customer support!

SAM! Is the man! Great, fast and professional help!

Very personable and helpful. Glad I stopped in!

Chong is amazing! So friendly and helpful. A great deal!!!

Savong did a great job helping me find the stuff I needed while moving into the area! Thank you!

Everyone was very nice and helpful

Sam & Gada were so helpful & professional. Customer service spot on!!! Will shop again!

Savong and Mounica were very helpful in placing an expedited order.

Mounica was amazing! Super helpful! We found everything we were looking for.

Mounica was fantastic! She helped me get a great bed set and dining table! Definitely coming back to get my living room set from her!

Gary was great to deal with. Not pushing but very informative .

Chong was great

Abdel excellent service ! And I am Realtor :)

Chong was a great salesman, very helpful, and made it a great experience!! Will be a repeat customer!

Chong helped me find great deals and was extremely helpful

The sales person was very helpful and knowledgeable. Would be happy to shop at Ashley again.

Great customer service!

My fiancé and I came in looking for a small seating area furniture set and Adoon was a huge help! Not only was he super patient with us, he helped us get the best deal for what we picked out! 10/10 , definitely ask for Adoon for all your furniture needs!

Chong was the salesman that helped me. He and the manager worked with me and got me a really great deal

Monica is a great seller

Sam is very very helpful we are return customer always coming back to him you’re the best I recommend Sam for everyone he never disappoints and he will put smile on every family’s face

Sam did a great job

Mounica provided excellent customer service and made my experience very pleasant to shop at the showroom. Thank you!

Great service and very knowledgeable

We had a really great experience shopping for various furniture items here recently. Specifically, I wanted to mention our salesman Omar, whom made the experience for us. He was with us the whole way, very attentive, extremely helpful, very friendly and not only did we feel like he wanted us to have the best experience possible but also getting us the best deals possible. He should be recognized for his outstanding service. Thank you Omar!

Art is amazing to work with!! He is extremely helpful and helped me find exactly what I needed.

Chong was a great sales sales associate at Ashley Furniture Store! Very professional, efficient, and kind! Great service!

Adoon was very helpful.

Omar was extremely helpful for my mom and I with selecting a mattress and bed frame. He went above and beyond to ensure we received the best deals outside of already reduced prices. We will go to Ashley again to come to Omar for future purchases!

My wife and I bought a new couch and sofa from Ashley's and the salesperson, Gary was very helpful and knowledgeable. Thank you Gary!!!

Ask for Art. Gave us the distance we needed to find what we liked and understood our questions and answered them accurately without pushing for a sale.

The service was excellent and fast. Monica was a big help, she waited patiently and helped us to choose the perfect couch for our home.

Adoon was very helpful finding us move-in furniture, gently being there and helping solve our questions quickly when needed. Thanks to Adoon we found beautiful counter stools now safely home, and expecting sofa, table, and lamp for living room. Two times he was kind and helpful, thank you for the good furniture and experience.

Mounica was the sweetest person was so nice she was a lot of help amazing place because of her and she was very highly skilled and fast.

Extremely respectful and helpful staff! Great customer service and have a good since of humor. Chong and the manager are the greatest. Very satisfied

Adoon was extremely helpful during our visit.

My husband and I went shopping for new living room furniture and had a great experience at Ashley Furniture and wonderful customer service from Gary. Gary was very knowledgeable about the pieces we were interested in and was very helpful with completing the whole process. We are excited for our new furniture! Thank you Gary!

Art was very helpful with assisting us in getting us a great deal on our purchase

Chong was helpful & professional I’d see him again

Adorn was great. He showed us a lot of option in our price range. Would definitely come back to Ashley furniture. Gave me a military discount. Thank you for supporting our troops.

Art did amazing! He was patient, helpful and extremely knowledgeable. He made our purchasing experience super easy...and we have two teens who couldn't make up their minds. Lol

The workers were very helpful and patient

Art was a solid 12/10 wish I had more stars to give but it only lets me give 5

Sam took great care us

Sam atiendes us, great experiencia, so glad worked with him.

It was a great experience, nice furniture and a good quality. Omar help us and he was wonderful.

Grate furniture and Omar was amazing Thank you guys

They help a lot for every thing meet with somes and Abdul they are very good people and very kindly

Got a great deal from Gary at the Folsom, CA location. He was extremely helpful and knowledgeable. Went out of his way to make sure he can get me the best deal possible. Really appreciate him. If I buy from Ashley again, it will be from Gary!

Gary L did a great job as usual!

Gary L is #1

Gary is so kind and helpful. Helped my mom stay within her budget and he is NOT a pushy salesman :)

Very nice employees and the owner reduced the delivery cost!!! I am very pleased with Ashley Furniture Store

Savong A is a great salesperson, very helpful and kind. We have been coming to Folsom store the past 2 yrs bc of his amazing customer service. Thank you for having him at the store.

Savong (sam) was friendly and helped us pick out the right dinning table for the right price made the experience seemless

Art was very helpful.

Mounica,sales associate was friendly,knowlegeable about the products,attentive to our needs, and made our shopping experience enjoyable. We love to come back our store again😁

Adoon was very helpful when navigating different furniture options when it came to searching for different couches, lamps, bed frames, and more. He went the extra mile to help with prices and to fit our needs

We came into Ashley’s to buy a rocker recliner. The selection was good and service was top of the line. Monica helped us through the entire process and we were in and out in less than 30 minutes. We will definitely be shopping at this Ashley store again and asking for Monica. Very satisfied customers!

Jimmy is awesome!

Chong did a great job finding us a wonderful bedroom set. They listened to what we needed and made it happen at a great price

Recently I walked into the store looking for Office table and chair. I searched a lot of models online however wanted to get a real feel of the product hence choose to visit the store. I was lucky enough to meet Mounica who was very knowledgeable, understood my requirements and was able to show me several different products. She was very helpful in guiding me to choose the best one. Mounica was very patient with me as I looked multiple tables and chairs. She kept showing various models until I found the exact match. Mounica went over and beyond to show and suggest the models that suit my room. Hats off Mounica for the amazing customer experience and I would love to come back to the store again !!

I had an amazing experience with Mounica, the sales associate who assisted me in purchasing the office table and chair.

Great service

Abdul awesome services

Nice store, lots to see and the prices are reasonable. I will shop there again.

Chang is a great and Awesome salesman! He is Honest and very helpful. Thank you so much, Chang!!

Everyone was so polite!!! We were kindly greeted by Jamir. Gary assisted my husband and me since Jamir was currently assisting other customers. Overall, we had such a good experience with everyone including the manager who gave us a lovely discount! We got a new sofa, a dining table and a clearance coffee table. Shopping with a toddler is crazy but everyone was so polite and kind to us. Thank you for an amazing experience!!!

I visited the Ashley store in Folsom, CA to shop for various items for our short-term rental. At first, I felt overwhelmed by the numerous options and pricing. However, Art N did an excellent job guiding me in the right direction. He was extremely friendly and took the time to ask questions about my specific needs, remaining attentive throughout the entire process. Art was knowledgeable about the products and even offered valuable advice on furniture maintenance and preventative strategies. We plan to return to the Folsom location and work exclusively with Art N for our future needs.

Adoon was very helpful with the purchase of my sofa! Gave me many options to look at according to my likes. Great service! Pleasant and patient! Will go back to him to help me with other furniture needs.

It was a good experience with Mounica sales associate at Ashley store in Folsom. She helped us in choosing the right products for our new home and she made our life easier. It’s Worthy spending time with her in the store in choosing right suitable products. Thankyou Mounica.

Chong was very helpful in finding what we needed and getting the delivery date we preferred.

Amazing shoppping experience at Ashley and great customer service by Mounica. We recently bought a sofa there and our friends and family like it a lot.

I recently purchased a dining table from the furniture store and had the pleasure of working with their sales associate Mounica .

I recently had the pleasure of working with Mounica sales associate during my search for new furniture, and I must say that the experience was truly outstanding. From the moment I stepped into the showroom until the final delivery of my purchases, Mounica went above and beyond to ensure my satisfaction What impressed me the most about her was her exceptional level of professionalism and attentiveness. She actively listened to my preferences and requirements, taking the time to understand my personal style and the overall aesthetic I wanted to achieve in my home. With her guidance and expertise, I was able to find furniture pieces that perfectly matched my vision. Throughout the entire process, Mounica demonstrated a genuine commitment to customer service. She patiently guided me through various options, offering valuable suggestions without ever being pushy or overbearing. Her friendly and approachable demeanor created a comfortable and relaxed environment, allowing me to shop at my own pace and explore different possibilities. Thank you Ashley

Bought a sectional and it was delivered used and full of garbage, dealing with Ashley’s has been a nightmare, look at reviews other than here, trust pilot 1 star and i now know why

Got all the way home only to realize that the 5 year ($150)plan I didn’t want and repeatedly stated I didn’t want was added to my bill. Still waiting on customer service response . Updated from 2 starts to 3 purely from the attentiveness and help provided by their online staff to undo an error by in store personnel.

My wife and I ‘s experience was pleasant with no salesman bothering us and leaving us to look on our own until we found something we wanted.

Chong was very helpful and so professional. We loved his service.

I recently bought a sofa, and my purchasing experience was excellent. Mounica, the sales associate, was incredibly helpful in showcasing all the available options, making it a great experience.

Mounica is amazing!! I recommend to ask for mounica in folsom store, she helped me to buy all my new house furniture.😊

Quick and super easy. The way i like to shop .

Recently, I had the pleasure of experiencing exceptional customer service. From the moment I walked in, Gary went above and beyond to assist me. They were not only knowledgeable about their products but also took the time to understand my needs and preferences. Gary provided honest recommendations and patiently answered all my questions. What truly stood out was Gary’s commitment to making sure I was satisfied with my purchase. He ensured that the delivery would be prompt and hassle-free. This level of attention and care made my shopping experience truly outstanding.

Adoon was very helpful and made things very quick and easy !

Excellent service, I will recommend in a heartbeat. Thank you Sam!

Best furniture store experience I love it and will be returning for more…. Geary sales associate was very helpful the store was very positive the energy feels great thank you guys so much!!.

Had a great experience purchasing our dining table thanks to Chong. Super friendly and helpful!

Sam! He was so great to work with! Made it very easy process! I recommend ask for him when visiting store!

Salesman Chong is very accommodating and kind. He assisted us very well. Thank you because we have bought the bed frame that my husband and I really want.

Sales Personnel Chong was very helpful in assisting us on what we need.

Chong is awesome who is knowledgeable and helpful!

Chong was very pleasant to work with. Made the process easy.

This is the place to shop! Make sure you talk to Sam for your needs! What a great experience, they really attempt to meet you at your price point!

Mr Chong was very nice. This is the best place to go for furniture shopping.

I just went to Ashley today and Mr Chong treated me very well. Everyone was very nice in there!!!

Fantastic experience! We were taken care of as soon as we walked in. Our associate, Chong, was courteous and helped us with our purchase quickly and made the process painless. Thank you!

A big thanks to Chong over at Ashley’s for taking care of us. Chong was really know knowledgeable about the furniture we were looking for. He even went above and beyond by helping to increase our credit line so we could easily finance our purchase with them. Thank you Chong!

Mr. Chong was amazing. He showed me next gen Goucho sofa and love seat which I liked.

Gary La Puma was extremely knowledgeable in the items that we were looking at. His customer service is second to none. Gary worked with us to get the best deal possible. Thank you Gary.

Gary La Puma was very helpful showing my husband and I the exact furniture we were looking for. Gary was very friendly and knowledgeable. He showed us many options and helped with measuring to make sure the pieces fit. He also helped us get a good deal. Thanks Gary for all your help.

Mr.Adoom are very good person, helpful and friendly.

Bought sofa and mattress from Chong and the manager. Very kind and fair

Chong and manager Abdul were awesome sales men! Very professional and helpful, without being overwhelming!

Chong was great

Chong was amazing! Beautiful quality furniture at great prices!

A very good experience! Went in and shopped with Omar. He was very knowledgeable and answered all my questions.

Purchased couch, loveseat and recliner Ashley had a nice selection and the prices were great. The salesman was quick and efficient.

Gary was magical! He was courteous, friendly, professional and service oriented! Never had a smoother transaction. Would come back just because of him and the awesome store manager!

Re: The Folsom location. Let me start off by saying I do not normally post negative reviews. I understand that sometimes things happen. This time-Ashley Furniture was downright rude and I had to share my negative experience. Ashley overcharged us when we bought a living room set. They comped us $100.00. When I tried to use it they did not want to honor it. The lady basically grilled me and said "where did you get it?" You didn't get it here. Yes, I did get it there. Instead of happily helping me, they made me feel unwelcome. They said it was no good, it was!! They finally let me purchase something begrudgingly. They did not give me a credit balance or change of even though I did not use the entire amount (I was owed another $30.00). SHAME on Ashley Folsom TWICE. Horrible customer service. We bought two living room sets (one for the downstairs and one for the loft). We bought the other set at RC WILLEY. It was a total opposite experience to Ashley's. RC Willey is where we'll go this year for our dining and bedroom set. UPDATE: Ashley has stated I can contact them in their reply. That is false, they said that there was nothing more they would do. They stated that I should discard the gift card as they will not give me the balance due. I just don't think it is very nice when a company does not treat their customers right. Shame on you 3 times Ashley Furniture.

Sam was amazing. He has great customer service. I was very pleased with my purchase.

Very friendly staff and helpful, I recommend this store in Folsom.

BUYER BEWARE. We just took our child’s bed apart to move. In doing so we found the following: missing parts, stripped screws, and scratched parts of the bed the delivery guys scratched up while putting the bed together. They only give you two options-it gets delivered and you put it together yourself, which means if you find anything missing they said they will not cover it-OR they have people build it for you, that you pay for, that apparently still put it together incorrectly. The bunk bed was missing a crucial safety part that keeps the upper bunk attached to the lower bunk without falling. I am LIVID a company would be so careless and then say that since you did not catch it while THEIR company put it together, they won’t do anything. Yeah, you can sit in the room and watch them put it together, but they don’t show you the instructions or parts, only the finished product. DISHONEST GROUP OF PEOPLE. Trash company-if you don’t stand by your customer service, you don’t deserve to be a company at all.

I like the way the employees helped each other and I wasn't followed around. I just wished my salesperson would've smiled. He appeared to be new.

I had a positive experience at the Ashley store in Folsom, Ca. Upon entering the store I was greeted by the sales associate and shown the area for the leather couches. After selecting a couch I started asking the associate various questions about the item. Since he wasn’t sure about the answers to my questions he went to seek assistance from another sales associate and he displayed additional knowledge about the quality of the couch. In order for me to be totally convinced to purchase the couch they summoned the store manager to further assure me that the couch was made with excellent quality material. I can’t wait for my couch to arrive. Big Kudos to Hart, Sirmad & Adoon.

Hands down my best furniture buying experience!! The staff here is amazing and they are very helpful without the pushy sales and customer service was definitely the highest quality I’ve ever had. The store manager was amazing and they make you feel like family. I will never buy another piece of furniture from anyone else! Im a customer for life! This was the Folsom location so if you want a great buying experience come to this store!

I bought couches and set up for delivery. They never showed nor did they call to let me know they were not coming. I am very displeased with their customer service. I canceled the order and got my money back. Do not go here!!!

Great staff.. Really appreciate Chong for the service..

Art was great. He was friendly the minute I walked through the door. I explained what I was looking for and found both the items quickly. His associate Chong also very friendly. Overall my experience was great and I will keep coming back. Thank you Art!

Friendly, outgoing, good listener, willing to go the extra mile to provide excellent customer service, I would recommend Gerry from Folsom to anyone that asked.

Omar is the best…highly recommend!!!

Our sales associate, Gary, was the best! He went out of his way to find us what we were looking for.

Chong is a great sales agent.He was great to work with. Gave me the greatest deals at a great price.

Gada provided great customer service. Loved shopping at Ashley’s in Folsom.

Omer was grate , we got sevral good advices from him .. he was patient and kind .

Omer was Great, made knowledgeable suggestions.

Chong is a great guy if you go to Ashley furniture at Folsom ask for him great guy

Low pressure, love that. Very helpful and professional. Good price for high quality. Bought a couch and will be going back for more furniture. Hope this helps.

****** Update ****** : I walked in to this store after this review, and discussed the entire hassle. The team was very welcoming. They apologized for what I have gone through, and assured me to fix it. A week later, a technician came to my house, inspected it and went back. Yesterday I got mine replaced with a new one. Thanks Ashley for taking time and addressing the issue. Updating from 1 star to 5. ------------------------------------------------------------------------------------------ Ashely warranty is a scam. Please don't trust them when they lure you to buy that additional warranty. Quality of materials is not that great. Do you own research and can get a better price else where. My furniture broke less than a year of usage, and they pushed me between store, and the extended warranty company, and finally said it can't be fixed. Is this a joke? I have 5 years warranty purchased to be said that it can't be fixed. I bought furniture before at Costco, Macy's, and Becks. Their customer support, and response is very good.

We walked into the Folsom Ashley Store a couple of weeks ago and we were fortunate enough to meet Jamir Webb. He introduced himself and directed us to the area of furniture that we were interested in offering his assistance if we needed it. We returned this week to make our final decision and Jamir stream lined the process and set up our delivery date with expediency! Thank you Jamir!

Great staff!!! Immediately greeted me when entering the store. They showed me the items I was interested in, and were efficient and accurate when processing my purchase. Sending a shout-out to sales reps at the Folsom Store, Arturo and Jamir.

Ordered a beige/pewter couch and loveseat. It was delivered on 8/25/23 by two men who couldn’t speak or understand English. We tried to tell them it wasn’t what we ordered. The set received was grey. They dropped our set and practically ran out and became irritated when we tried to tell them no it wasn’t what we ordered. Went to Ashley next day and explained to Omar and manager the problem. The sofa was also broken on side where recliner buttons are. They said to pick another sofa and they didn’t see a problem exchanging it but needed to get approved and would call us within 48 hours. No one called so after 3 days I called. Omar said he would call us next day and didn’t. The following day I called and the next day and left messages for him and manager. I also text. I was Trying to find out what Ashley is going to do to make this right? Today September 1, 2023 still no one has contacted us. Our set was $2,500. They told me it was lighting and the couch is not grey. It is totally grey nothing beige/pewter about it no matter what light I put it under. They totally deceived us and have ignored us since. I am highly disappointed in this company and how they do business. I’m not giving up will be reporting them to BBB and more if not rectified which by the looks of things thus far is how it’s going. People work hard for what they need and this is unacceptable to do this to their customers. I was hoping to give a good review when I started this process but once they got our full payment they just didn’t care.

We have bought several pieces here. Great quality furniture and fun salespeople. We will always come back!

I love Ashley Furniture! Most of my furniture is from here :) Most recently, we went in looking for a dining room table. Jamir was great, and helped us find what we were looking for, which was delivered a few days later. Thanks for the great customer service, Jamir!

No pressure and smooth transition. Give Art a raise at the folsom store he deserves it!!

Good selection and helpful staff.

Shoutout to Jamir for being super honest, down to earth and so nice to me and my family! He took care of us with ease! Truly a rock star 🙌

Adoon showed us a beautiful dining set that we loved and saved us tons of money when purchasing it. Thank you!

Jamir ! That’s who you need to talk to if you come visit this location! We shopped around all surrounding furniture stores to find our sectional couch and Jamir knocked it out the park with giving us the best price possible! Thank you Jamir, now we can furnish our new home! UPDATE! This update is for the delivery itself. We were sent a text on Tuesday from the Ashley warehouse to confirm our delivery date to be that coming Friday with no exact time of arrival. After waiting all day, it never came so we drove to the store only to find out the furniture we purchased couldn’t be delivered because of a piece the warehouse was still waiting to receive. If I could leave a new separate review I would for the delivery experience and give it a 2 out of 5. There was no communication from anyone about our furniture not being able to be delivered and as to why we were told a date to confirm but never came. If it wasn’t for us going out of our way to go back to the store, we would never have found out any updates. Oh yeah and I did try calling the store before driving there and that was horrible too because the automated machine couldn’t give me answers nor direct me to a live salesperson to talk to.

I Highly recommend going to this location and giving Omar and Art a visit! They helped us purchase our first brand new couch together even after we couldn't qualify for the financing he gave us an amazing discount and made sure we walked away with big smiles! They were so kind and helpfull and for any future purchases we will definitely be going back to visit them! Thanks guys! Your awesome!!

Omar was amazing great shopping experience . We definitely recommend going to see Omar for all your furniture needs. First time Ashley customers we will return

Great customer service from our sales associate, Jamir. Highly recommend that you seek him out when making your furniture selection. Very knowledgeable about the stores inventory, professional and not a high pressure salesperson. We will seek him out for our next furniture purchase. His team associate, Art made our furniture purchase a great experience.

Gary was a lovely man to get my furniture from he was kind and a good person he treated me well I love your store

The customer service team lead by Gada are great, they are very helpful. The sales manager Sarmed, and store Manager are always will to go above and beyond to help with what ever your needs are.

Omar gave us very good service and detailed information on each product we asked about. He never did the hard sell. The price was higher than similar items we looked at in other stores but the quality was much better. It’s a peace of furniture where we will spend a lot of time so the features that we chose mattered more than the price difference.

Today my husband and I went to Ashley furniture and as we walked around admiring furniture for our new place, we were greeted by Jamir Webb. Some of the greatest service we ever received. He was very personable, funny and sincere and connected with us which actually was the only reason why we continued with our purchase. He made sure we were happy throughout the whole process. Thank you so much for your help!

Excellent experience with Sam. Fast,efficient, knowledgeable.

Jamir was the best. He helped me find the perfect couch and answered every question I had. If you go to Ashley in Folsom, ask for Jamir!

We purchased a power reclining sofa and loveseat from Omar at Ashley Furniture in Folsom. We had lots of questions and we stopped by numerous times before making a decision. Omar was pleasant, professional, and helpful through the entire process.

Sam was excellent to work with!!!

Sam help me out to find my sofa.

We had the pleasure of being helped by Jamir. Super pleasant experience. Jamir was very kind and listened to our needs without rushing or pressuring us into anything, he was very knowledgeable! Great prices here and would recommend our friends and family to come to Ashley Store. Ask for Jamir, he’s was awesome!

I got some great deals and I have totally outfitted my new apartment. I needed a fresh look! Jamir made furniture shopping a pleasant experience . I highly recommend!!

I am so frustrated because we ordered from Ashley furniture as my mom and I are both moving and making these decisions are supposed to be exciting but it's not. We told the sales associate we do not want the adjustable base board for the bed yet she still sold it to us and my mom. To the defense of the sale associate it was difficult to understand her but we trusted her as she was a kind person. However when calling to complain about this super expensive addition we did not want, they said "well why did you accept the order" because we did not know it was included because we did not ask for it and specifically said it was not what we wanted. That's why. Super rude comment. Regardless it's been weeks now and I have had to call everyday and no movement has happened and my poor mom is frustrated living on retirement money that she hasn't gotten back. Ridiculous customer service. Would highly recommend American furniture and living spaces over this company

Great customer service by Sam Aminatkeo. And he got us an excellent deal. Thank you Sam

We had a great experience shopping for a sofa sleeper. Our salesperson was very informative, helpful, & friendly. Thank you Ashley Furniture.

Gary helped me find the perfect kitchen table set, and continued to help me out through the whole delivery procees.

I want to personally thank Jamir Webb for the excellent customer service that was extended to our family during our visit at the Folsom Ashley store. This young man was so polite and took his time to explain everything about the items that we purchase. He made great suggestions to compliment the furniture that we already had in our home. You just don't find this kind of customer service with young people anymore. So when I experienced it I had to come and tell everyone to asked for Jamir Webb when you visit the Folsom Ashley Furniture Store believe me you won't be disappointed .

Sam (Savong) is the one to work with! Every time I’ve come in here he has been so helpful! Great customer service!

Savong (Sam) was very friendly and knew exactly how to accommodate my needs right away!

Jasmine was a pleasure to work with, a delight and very knowledgeable

Xavier was great. He got us in and out very quickly. He knew what he was talking about. He knew exactly what bedroom set we were talking about. Definitely would recommend Ashley Furniture in Folsom. Ask for Xavier.

I came here on Sunday and was welcomed by Omar. We were shopping for mattresses and was confused about the different types they have in the store. Omar was able to go in very detailed manner about each one. He spent every minute teach us about them. We were very satisfied with our experience and purchase. We would give Omar 10 stars if we could! Thank you from our family to you.

We were greeted by Jasmine to help us purchase a couch. She is friendly and goes above and beyond to help however she can. Thank you for your help Jasmine :)

Jasmine greeted me immediately as I walked in. I had a few questions about some furniture I wanted to buy and she was able to get me prompt answers and gave me additional info that was helpful so I could make my decision. The sale was smooth and I even saved some money. Thanks!!

We recently purchased a new couch from Ashley Furniture and had a wonderful experience. Omar was an amazing help and answered all the questions we had. What I like about Ashley Furniture is they allow you to walk around and talk without hovering. Thank you for everything, Omar!

I went into this store recently to purchase a couch and worked with Jamir and his service was out of this world! I will definitely come back and purchase more from Jamir.

Mariko provided a great experience in helping me to find a new adjustable love seat. I found the perfect replacement for my current love seat. I'm very satisfied with my purchase and I highly recommend you go to Ashely and see Mariko!

I bought a display cabinet from Ashley Folsom, that unfortunately was infested with wood eating beetles. I went through the whole process with customer care, and I was promised a replacement. The process of replacement was to say the least painful. Reaching the store and speaking to Ghada Was almost impossible. I had to go to the VP to get this resolved. delivery was mediocre to say the least, and my replacement arrived scratched

Abdel was so friendly and helpful. We will be back to see him soon! Always find what we need at Ashley!

Mariko and Manager Abdul were exceptionally professional and very helpful. We love the furnitures we bought excellent quality… truly recommend this place! Thank you Mariko and Abdel for your help!!!

Sam was the best!!! He did everything he could to get me the best deal possible!!

Omar provides the best customer service.

Great job explaining everything. Thank you

I bought a sofa and Jasmine was super nice, she patiently answered all my questions with a smile on her face and helped me get one according to my needs.

Have been looking for a table for months...moved in a month ago and just found a perfect table at Ashley! Jasmine found the perfect price and got us set in less than half an hour. Cant wait to get our new table! Friendly staff and friendly atmosphere. Not too busy and plenty of people wanting to help.

Jasmine was a great help and made sure we were taken care of

I recently purchased a mattress, and I am incredibly pleased with my experience. Omar was my salesperson and he was incredibly helpful and knowledgeable about the products. He was patient and listened to my needs and provided me with several options within my price range. Omar was also very friendly and made feel comfortable during the entire process. I highly recommend Omar at Folsom store.

Call customer service and Jesse answered all my questions. He was very helpful and informative.

The customer service was awesome.I called with some issues with an order and Jesse in customer service helped so much and I got everything sorted out.Great store,great associates

Double 5 rating, 10 of 5!! Omar provided me with exceptional customer service! I am ecstatic with all my purchases and experience! He helped me with finding and financing the perfect bed frame, mattress, and base for my new place. They also worked out some phenomenal promotions and discounts! Marvelous customer service ! I’m beyond grateful & I highly recommend it.

Omar was a true professional, great service. Thank you

Omar is an exceptional salesperson with impressive product knowledge and a customer-centric approach. He actively listens, communicates effectively, and genuinely cares about his clients' needs. Omar's friendly demeanor, passion for his job, and commitment to customer satisfaction make him a top-notch salesperson worth recommending for an outstanding buying experience.

I went to Ashly not to long ago I was looking for something fits my needs something that’s modern and I got the help from a guy. His name is Omar. He has really great customer service. I appreciate his help.

Great interaction with the associate who welcomed me Jasmine. I was looking for one item and she showed me what I was looking for. I did buy a new mattress that I had wanted. She did not try to sell me other items. Great experience.

Jasmine was incredible! She is so knowledgeable and explained the qualities of the mattresses we are considering very well. She helpful without being pushy...which we appreciate so much. We immediately felt at ease because of her friendly personality. If we decide to purchase here we will definitely want to purchase thru Jasmine. She's a great asset to your store. Thanks Jasmine 😊

Jasmine is amazing with patience, knowledge and skills beyond my expectations. Great job Jasmine!

Came in to browse for bedroom and dining sets. Jasmine was super helpful explaining the differences between different collections and was able to point me to one that was exactly what I was looking for. She was extremely knowledgeable about the looks and textures of the different pieces and was able to help me find furniture I'd be sure to love and would work in my home. Will definitely come back for my future furniture needs!

Xavier helped us out with completing our bedroom furniture set, he’s always very knowledgeable and super helpful when we need something at Ashley. He’s our go to sales associate we look for when coming in, he’s earned our repeat business. Be sure to ask for him when you go next time, you will not be disappointed! —Dylan V

Xavier is always super helpful and friendly, we have purchased from him a few times and it has been a smooth no pressure experience. If you are in need of a salesman at Ashley ask for Xavier you won't be disappointed.

Very helpful and nice.

Sam was a true professional, great service.

Great experience at this location buying a sofa and a mattress. Sayong (Sam) Amnatkeo and his partner Gary were very patient with me and answered all of my questions. I ended up getting a good deal on some nice pieces of furniture. Also, Sam is a million dollar club member so I was well taken care of. Thank you guys!!

Jasmine seemed knowledgeable. We went to three more stores, then called Jasmine back and she answered LOTS of questions that we had. We ended up purchasing over the phone.

Very quick process, everyone was nice.

Service is available. However, i found pricing is high for the quality of their furniture

UPDATE: Our chairs arrived and were in perfect condition. They are just what we were hoping them to be. Updated the review to be 5 starts. The salesperson was extremely helpful and showed me additional options for dining room chairs to match my table. The purchase process was simple but mistakenly didn’t give the sales price. I went back and was refunded the difference quickly & easily. I’m hopeful the chairs will meet or exceed my expectations when they arrive.

I highly recommend this store. Customer service was great , Omar was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. As well he made us a great discount Thank you very much Omar for everything you did

I had an amazing experience with this company, representative Omar went above and beyond to help My family and I find the perfect items which was exactly what we were looking for, the customer service was outstanding, and I was so pleased with the service I received from them Can't thank you enough Omar for making this project as easy as drinking a glass of favorite red wine at my favorite Italian restaurant.

My go to store when it comes to quality furniture, Omar was a great salesman and super knowledgeable and attentive to our needs will definitely shop there again, great job Omar!

Omar “ Sales Consultant “ did an amazing job regarding to find the right furniture as well as his manager Sarmed Jalil keep us update regarding the delivery time/date. Also he is follow up after the delivery and asked me how was the furniture. If you looking for a great customer service and very amazing deal with a furniture make sure you visit Ashly store in Folsom, CA and asked for Omar.

Great service! The worker had all the time for me to show me around.

Can't say enough great things about our experience from the time we walked in the store through the delivery process. Jasmine was great! She was so knowledgeable and patient as we walked through the store about 10 times with our toddler. She knew this was a big purchase for us and wanted to make sure we were loving every piece we got. She was so detailed in describing the pieces and the process of ordering and delivery. The delivery only took three days and we are so happy with our new items. Super please with our experience here!

The Folsom Ashley store has by far the best Customer service in all of Sacramento by far. I believe customer service is the most valuable thing when it comes to a successful business like Ashley store in folsom. The manager Abdel is by far one of the most welcoming managers in all of Sacramento and he treats his sales team and all employees like family. Even his customers. I have to say what got me to purchase from the folsom Ashley store was Retail sales associate IOANA she is very patient and very honest and amazing with her taste and selection with what i liked . She helped me with putting together my whole house. I have also to give a shout out to customer service Gada for her help and patience, sales associates. This whole experience was a TEAM effort and that's what I can call worth my business. Folsom Ashley Furniture is by far the Best Customer service in all of Sacramento and that's what makes a Business.!!! Thank you Mary

Amazing service! Jasmine was top notch! She spend over an hour with me and added so much knowledge to my experience! BTW the prices are crazy good here! Highly recommend!!!!

We had a great experience in purchasing our new dining table.

Hiral was very helpful and made the purchase an easy process. Thank You.

Instead of a TV stand I received a debt notice from the collector! I still can't believe this happened to me. And I'm surprised Ashley is allowed to run a business. 3 years ago my family bought a TV stand from Ashley online store. It was delivered broken. Later, a technician came to our house and said that it was unrepairable. Ashley ordered a replacement TV stand. And from that moment the nightmare began. They scheduled delivery, then rescheduled, then rescheduled, etc. In the end, they told us they didn't have it in stock and they are ordering a new TV stand to be delivered on December 31st. Of course, I did not believe that they would do this, because it's New Year holiday. I said I was tired of waiting and wanted to cancel the order. They agreed to do so and I received a cancellation email. But I didn't get a refund. I tried to contact them by email or phone but they never answered. So, I disputed the transaction through the bank. And after 3 years I got a letter from the collection agency that I owe Ashley money for this TV stand. I'm going to hire a lawyer, so I'll let you know how it goes here. If the media reps read this, I'll be happy to share all the proofs. I believe that such cases should be public. If you don't want your life ruined by an unfair debt, don't buy anything from Ashley.

We just went yesterday to Ashley store in Folsom. We were greeted by Omar who took the lead and walk us through. He was very patient with us as we chose our new mattress. I just want to take a minute and really thank him for his excellent customer service. From the minute we walked in till we left he made sure to go above and beyond to give us the best deal. Also to mention both of the store managers were very nice their names Abdulrahman and Sarmad. I’m definitely coming back to buy the rest of my furniture here. Thank you for letting us find what we needed. The best Ashley store in Nor-Cal

ASHLEY FURNITURE RIP-OFF! We purchased a loveseat for my 99-year-old father; the sales rep touted the benefits of a 5-year furniture protection plan policy which we purchased for $64.00. I was sent the full terms and conditions a few days later which include NO LESS THAN 38 EXCLUSIONS, rendering this policy essentially worthless. I immediately canceled the furniture protection plan and followed the online instructions to request a refund. My request was acknowledged the same day and I was assured a refund would soon be on its way. A full month has now passed and we haven’t received a dime. Called to find out why and was told Ashley Furniture basically hasn’t done anything to process my refund! Seems to me they are counting on customers to forget about the money due to them. Always thought Ashley was a good place to buy furniture, but this experience is making me realize this is no longer the case.

We had a great experience in the store. However, today was the day of delivery and the wrong item was delivered. I have been trying to call and explain this to the representatives, so far I have spoke to 2. But they do not understand what is wrong, try to connect me to the store itself and then the phone gets disconnected. I’m completely frustrated and disappointed that I can’t simply talk to someone about this.

I highly recommend this store. The manager did not give a special discount. Xavier was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. Thank you very much Xavier!

We found what we were looking for and more. The team member who helped us was efficient, helpful and got us in and out very quickly.