Ashley | Folsom, CA 95630

Enjoyed doing business with Gary my salesman. Very friendly, well knowledgeable on products and didn’t swarm me

Purchased a small table and chairs, several delays in delivery (which they did not contact me about, I had to reach out to them). Items looked nice when delivered. Since the delivery was several days late, we were headed out on vacation and did not have the opportunity to use the new set. When we got home and sat on the chairs.....they are like baby chairs, you feel like a small child sitting at an adult table. I contacted Ashley to exchange the chairs for something that would work with the table. They refused, stating you have only SEVEN days to return/exchange. OMG that is insane, so, due to their tardiness of delivery, I am stuck with chairs that won't work. By the way, I contacted Ashley 12 days after delivery. It wasn't like it was months later. I am so upset; I have a brand-new kitchen set you can't use comfortably.

Awful customer service! Purchased a couch after opening a credit card was told it would be delivered today and now they say the 22nd! I wouldn’t even had known if I didn’t call to check status of time it would be here. I’m getting no answers and long wait times on the phone! Wish I purchased elsewhere…

Not happy with the service. Because of the Ashley store mistake, the delivery person denied to pickup/recycle my old mattress when they delivered my new mattress. My old mattress is still lying in my house and no where to store it. All my efforts to get it resolved with Ashley store was down the drain. I would not recommend purchasing from this store.

Beautiful furniture

We ordered a dining room set that included a table, 4 chairs and a bench and we ordered a couch and love seat. We had to wait 4 months the couch and love seat! We were told our dining set would be delivered in April, then it was May and then June. You can never get a hold of the Folsom store on the phone so twice we had to drive to Folsom to talk to someone in person. Because we never heard from them for our "June" delivery, we decided to cancel the order. They delivered the 4 dining chairs in April but we never received the bench or table. Now they tell me they canceled and refunded us for the bench and table but they won't take the chairs!! What the heck are we supposed to do with 4 chairs and no table?? I am done with Ashley furniture. The way they've handled our order is unacceptable!