Ashley Store | Folsom, CA 95630
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Folsom, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Folsom, CA!
How to Find Us & When to Visit
Furniture Shopping Tips
The Ashley Store Difference: Top Quality and Diverse Selection
Our Ashley Store Gives Back!
Customer Service
In-store offers
What our customers say
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Gary was awesome!
I had a great experience in store, the on the other hand i had a very bad experience with my delivery i review for store as a Jyoti kashyap, but instead editing that review i’m adding another’s review . So when i received my first delivery they for dinning set and cocktails table they don’t have legs for dinning table and they had damage chair and cocktail table had broken leg, i refused my delivery, On second time i received cocktail table but still they brought the same damage chairs and they don’t have hardware for table. so i refuse dinning set. On third time they delivered the dinning set, and i think they just did the touch up and delivered the same chairs, now those chairs showing up damage signs that I noticed on first delivery. Very disappointed still dealing with them and waiting for technician. Also some chipping showing up on cocktail table. Instead enjoying I’m frustrated.
Tammana is gracious, knowledgable, and I'll be back to Adhley's nexy time I need furniture.
Nice experience with Sam. He helped us to make a good selection of couch. Thanks
I had a fantastic experience buying temperpedic mattress from Tammana! Several furniture stores this week and Tammana was the best
Tammana helped us find the perfect living room set! She was incredibly helpful and was even able to deliver the pieces on separate dates to accommodate our needs. Wonderful experience!
Tammana was excellent help! We are so excited for our new couch
A great experience!!! We worked with Craig and he made couch shopping enjoyable. My husband and I expected to spend the day haggling with salesmen, but Craig helped us by price matching another store. He was very informative and not overbearing at all. We will definitely be back to Ashley the next time we are in the market for some furniture.
Excellent service and very professional. TA Tamana and Sales Manager Sarmed were very helpful.
Excellent service and professional attitudes from the sales associates
Tamara and Sarmed were fantastic to work with helping me pick out my furniture. Showing me all the options and answering all my questions. A very nice experience with them.
San was great! Very helpful and knowledgeable
Sales Manager Sarmed and TA - Sam were amazing. What a team! Highly recommended
The service was exceptional! Sarmed and Sam were amazing! Highly recommend.
Great service from jamir Webb he tried his best to give us the best price . Thank you
It is was a great experience today at Ashley Folsom, we find the items that we were looking for, I have to mention that all of this was not possible without help of Tammana and store sales Manager Mr.Sormed. I really recommend this store for everyone one.
Craig was very helpful when we came in the store today! He wasn’t pushy at all but was nearby if we had questions. He had great tips and ideas for us. It was clear that Craig has been doing this for some time and has great customer service. Would definitely recommend!
Fantastic customer service at the Folsom store. Sales representative Tara and sales manager Sarmed were patient and very attentive. Highly recommend shopping at this location.
Tammana was great! So helpful in explaining our options!
Tammana was so friendly from the moment we walked in the door. Very helpful and kind. She helped us find a beautiful addition for our living room at an unbeatable price!
Tammana was great at customer service and taking care of our needs! Thank you.
Eh, just another furniture store.
Jamir was super helpful in greeting us and then circling back once we knew what we wanted to purchase. He gave us all of the financial options and was able to check us out quickly. I also got a floor room carpet that was not in stock any further and Jamie taped up the rug for me to bring home. I appreciate the great quality service I received today!
I was thrilled with the service I received from Tammana at Ashley. She is extremely knowledgeable, attentive, and genuinely helps find the perfect furniture while considering all preferences. Thanks to her advice, I found exactly what I needed for my home. I highly recommend consulting with her!
If you have to do some furniture shopping ask for Gary L. No pressure and sooooo patient! Thanks Gary for putting up with my indecisiveness!
Sam and Sarmed were great! Super helpful and not pushy at all
Sam was a great help to my 96 year old Dad. Great service! Thank you for a great shopping experience.
Great service from Sam. Can't wait to get our chair!
First time in store and Gary was very helpful!
Very good, I will go there again when I buy furniture in the future.
Tammana was excellent and helped map out the dimensions of my new room to get the right furniture for my place!
We shopped at Ashley's in search of Dinning table set and coffee table , Tammana help us alot, she was friendly and professional. She was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new dining set and coffee table.
Tamman was very helpful and very pleasant to work with
Had an amazing experience at Ashley Furniture! Employees and management are knowledgeable, helpful and friendly. The whole process was painless and so easy.
Sam was super helpful and patient. My mom had come in multiple times to look at all the different furniture sets. Sam was ready with answers to any questions ans he even had some helpful insights/advice to possible issues we were worried about. Overall he was extremely helpful and we look forward to working with him and the Ashley Store again.
Our experience with Tamana was exceptional. She was knowledgeable and helped us choose our furniture. We also loved the collections at Ashley.
July 2, store attempted bait and switch after purchasing two sofa recliners. Thank goodness we double checked our invoice. They also only offered $1 on our $100 gift card towards a new purchase. We returned $250 gift cards knowing they are worthless. Be watchful of their salespeople and gimmicks.
Tammana did a great job with the sales and suggesting products fitting our requirements. We finally bought dining table and couch from the store. A small surprise gift from the team during check out was icing on the cake :)
Great customer service ! The manager Devin really went above and beyond to help choose the perfect set up for my situation!
Very good service. Salesman was awesome.
Gary was great at listening and suggesting the dining set I was looking for. The delivery was on time, and I'm happy with my purchase!
Sales man was great takes a little to long for the check out but everything else was great
Sam was amazing! Excellent customer service, thorough/efficient communication and worked with us to find exactly what we were looking for. He was not pushy and was very accommodating. We will definitely come back to work with Sam!
Wonderful service from Sam! Thank you
I had a wonderful experience. A representative named Sam helped me find the perfect chair for my husband's mancave! He was very professional and helped me with the steps of financing. Thank you Sam!
My husband and i bought a fabulous bedrooom set from Gary, who answered our questions and offered options. Upon delivery, we discovered an error in the order, but Gary corrected it immediately without any hassle. Thank you for excellent service!
Kevin was awesome. Helped us get the items we needed and wanted and was super helpful and knowledgeable.
Sam was great. He helped us figure out what would work best, what to look for, and gave a great price. So excited about Ashley Furniture. Timely delivery. Thank you, Sam and Ashley!
Very helpful!!
great service
Gary is the man! We visited the store during a Memorial Day weekend because we were in the market for furniture for our new house. The place is full of mid-priced items for every furniture need. Gary greeted us and helped us browse, shop, ponder, compare and walk around and around for the hour and a half we were there. He was patient, informative, helpful and didn’t pressure us at all. The selection was great with reasonable prices. We chose a 5 piece sectional and paid a very fair price. I noticed that they had a little different selection than what is on their webpage so I was glad we went in person.
Everyone was very friendly and helpful! Our saleman, Sam was outstanding, he was knowledgeable and answered all our questions. We will definitely do business with the Folsom Ashley Furniture Store in the future.
Has nothing in store to take home someday. I got lied to about delivery times and ended up canceling my order. I would rather use Amazon if I'm going to have to wait weeks anyway.
Quick and friendly service on busy weekend.
Omar was great. Very helpful and informative.
Had a wonderful buying experience with Jamir, Tammy, and Lucy. They are top notch in customer service! Highly recommend this team and this store!
Best experience! Recommend Tammana
Omar was very pleasant very helpful. Enjoyed working with him
Sam is great!
Sam was the best. Excellent customer services!
Sam helped us immediately AND worked out a deal that worked for us! We’ll be back!
Great experience with Paul and store manager Kevin. Helped us get the best deal and we're easy to work with. Had tried earlier in the week at Ashley's in Fairfield and was disappointed, but glad I checked out Ashley in Folsom.
Good customer service and friendly people
Nice assortment of furniture.
We shopped at Ashley's in search of a sofa. The salesman Deepak was friendly and professional. He made excellent suggestions based on what I and my husband were looking for, and he was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new furniture. Jeff & Paula
We bought a wonderful sofa and dining table with chairs. Gary was great, very helpful and friendly.
Great employee very helpful and very knowledgeable. Was a pleasure he helped us tonight
With regards to the sales team, we were very happy with Jamir, Deepak, and Sarmed. We look forward to getting our new patio furniture delivered. Thank you!
Best experience! Recommend Sam!
Right from the start Sufyan informed us on how to shop the store, directions on what we we're looking for and keep good distant so we did feel pressured but was close enough so when we we're ready he was was too. Enjoyed the shopping experience
Deepak was very helpful, any questions that we asked. He help answer right away. Thank you for the awesome experience at Ashley's. We purchase a couch. Can't wait!
Excellent service provided by Tammana . Will back to you again . She is super talented ( knowledge about products ) and greet customer with a big smile . Always recommend her .
Gary was great! Explained everything and we were in and out very quickly! We have purchased a few items here and we will be back.
Super helpful and friendly staff. Highly recommend Ashley. My sales rep Jamir had great energy and passion for ensuring customers needs are heard.
Sam was wonderful! Very hepful and really listened to our needs.
Sam was great! Thanks!
Not an easy transaction!
Sam is great
Jamir our sales person was so helpful and friendly. They would have gotten 5 stars if it wasn’t for their delivery service. They forgot a piece for our bed so we could not use it until we got that. They did not put a rush on it so we had to wait a week extra to use our bed. Very frustrating. When we asked the sales rep what management would do to fix the problem since we weren’t even able to use the bed we never received a call back.
Sam was excellent at the Folsom store
Sam was amazing and very helpful! Sam is the man!
We just bought our second couch from Ashley furniture today. We worked with sales associate Gary!! Highly recommend asking for his help if you need anything, he made or purchase quick and easy!!! We will definitely be back!
Tammana provided us very good service :)
Sam was a great help and made the process quick and easy with such great customer service!
I had trouble placing an order online, went in and was greeted by Gary. Gary was very pleasant and so much help. Showed me what i had in mind to order and made sure that was what i wanted. Such a smooth experience. Thanks Gary!
Staff was helpful enough but when I comes to delivery don’t count on them showing up or even calling. I ended up with company coming over with no couch to sit on for an entire weekend!
Very compassionate workers the manager Frank and employee Omar made the buying process easier and helped accommodate any personal questions or needs throughout
Nice to work with Tamanna and team ! Very friendly and professional
Very good customer service. Omar was very helpful and made the process very easy. Thank you!
Sam and Tamana were super helpful with my purchase, really enjoyed my time buying a new couch here and had no issues in the process. Would recommend!
The salesman was knowledgeable about the mattresses. He listened carefully to what we needed and showed us our choices. It was a good experience.
Gary was a great help thank u
Worked with Art on our purchase, he was amazing! Answered all our questions, was very patient and helped us find exactly what we wanted. Would recommend 11/10!
Tammana was beyond patient and helpful in what was a frustrating decision process for us. She was great! Thank you tammana !
Sam’s expertise in home appliances made my shopping experience effortless. He provided tailored advice and exceptional after-sales support. Highly recommend Sam for his dedication to customer satisfaction!
Art did a great job, thanks!
I don’t like Ashley delivery department. They are junk. Sent two text message, Two calls, One email to confirm the delivery on schedule time. I confirmed all 5 times. Today on 4/19/2024 got call again that they can’t deliver all at same time and force to do in partial delivery. Do ask what you can’t deliver.
My husband and I were in the Ashley store in Folsom on 4/14/2024. We were interested in purchasing a new adjustable bed and were approached by Jamir Webb. I am disabled and purchasing the right bed means a lot to my good health. I needed a bed that was low enough for me get into safely. At first glance, all the beds looked too high. Jamir was extremely helpful in explaining the adjustability, even to the point of rolling up his sleeves, flipping the bed over and demonstrated how easy it was to shorten the legs, thus making the bed the perfect height for me. And, this was just the beginning of Jamir's outstanding customer service. When you are in a wheelchair, people sometimes struggle to interact with you and understand what you are going through. Jamir took the time to understand my needs and worries and truly made me feel valued and understood. We would definitely not have purchased the bed without Jamir's help. He is truly an asset to your store. Larry and Sandra Summerfield
TAMMANA is amazing and she is very professional I recommend every one ask for her when you go there, Abdul the store manager went above and beyond providing exceptional customer service
Gary was a phenomenal help! My husband and I are thrilled about our new sectional and Gary made the process so quick and easy. We will be referring our friends to him in their future furniture purchases 😊
Went to one location and received poor service. Came to the Ashley’s in Folsom and received better service from Sam. We got the same delivery date for and item we previously purchased but he was more informative and willing to help.
Great service and knowledge from Deepak!
Sam was awesome in helping us with our recliner. Thank you for your service
Sam helped me find the perfect lounge chair for my son. He was outstanding with customer service and product knowledge. Great guy! Would buy from him again and again. Met his manager Abdul, as well. Wonderful people to work with. Very caring and helpful even though it was such a small purchase. Love this store!! ♥️ Go see SAM!!
Deepak is great!
Sufyan very helpful finding the furniture I want.
Easy. Sam was great
Great help and service
Great service! Omar was very helpful in selecting the right couch for me and getting a discount.
Sam was great! He quickly showed me what I wanted and even gave me a discount better than the website. Great service!
Great selection, and sales rep Abdul was easy to work with.
Abdel was great!
Gary La Puma helped me make a decision on my next sofa. He was patient, kind and answered all my questions. Thanks Gary!
ART was AMAZING!!!! THANK YOU SIR!!!.
Sam was great. Very knowledgeable and very helpful
We found what we were looking for. Jamir Webb is such a great young man. He was helpful and never pushy at all, he actually made the experience quite enjoyable.
Sam is great 👍 He sold us a bedroom set & sofa
Greg was very informative, very honest. He made us feel very comfortable. We told him what we were looking for, and he took us right to it. He answered all our questions. Wonderful salesmas!
Received excellent customer service from Sam.
Very informative, that help me to take a decision.
Deepak and Abdul were a pleasure to work with. Made my purchase quick and easy. They had wonderful surface. Would highly recommend this location.
Ashley Furniture is a GREAT store for all your home needs! Beautiful offerings and knowledgeable, pleasant staff. Sam helped us pick out the perfect recliner couch!! So excited for it to arrive!!
Great Service from Sam
Gary helped us immensely with our search for apartment furniture for our loved one. He listened to our needs and concerns, and we are very happy with our purchase.
Deepak provided outstanding customer service.
Very happy, great sales help, Sam was very knowledgeable.
My husband and I really appreciated our sales associate’s assistance and guidance (Jamir - I think?! My apologies for not remembering your name 🤦🏽♀️). We purchased a bed and bed frame - great experience. Thank you! 🤗
Deepak and Gary were extremely helpful in helping us purchase a lovely dining set.
Sam was very helpful and knowledgeable with a no pressure approach. Thanks for your patience and helping us find exactly what we wanted.
The salesmen were so very helpful and knowledgeable! They let us have our time to look at things without hovering over us and have us information when needed. We ended up purchasing a new recliner and sofa, they told us the items will be delivered in the next 3-4 days! We were not thinking it would be so quick, but we are excited!
Jamir and Abdel amazing!
Great service, very knowledgeable. Was able to answer all my questions. No high pressure sales. Art was exceptionally courteous and a pleasant to work with.
Sufyan was very helpful and trying to get us the bedroom furniture that we were trying to purchase and was very helpful.
Sufyan was really helpful!!
Abdul, store manager of Folsom Ashley Furniture was very pleasant and accommodating. I will definitely return and shop here where the quality and service are exceptional.
Very quick and efficient, had my furniture delivered promptly.
Sam is excellent!
Janice and the staff was super helpful. Answered all of our questions and gave us a great deal.
Deepak did great!
Our family is long term Ashley furniture buyers. We love thier furniture because it lasts a long time and is food quality. Went into the Ashley furniture store today in folsom, CA. Looking for a recliner chair. I was greated after walking in. The sales man Sufyan was a huge help. Very knowledgeable, patient and able to take the time to research things on the website for me. I did in fact purchase a recliner chair today with the help of this sales man and his willingness to help. Thanks again
We visited Ashley store last week.The employee named Adoon gave us incredible service throughout our visit.Our experience has always been great with Ashley stores.
Adoon is very friendly and helpful.
We went into a few furniture stores, Ashley’s was the only with anything that we had a liking for. Gary helped us out and was very patient and respectful. The 0% financing options sold us on our new sectional and it took less than 15 minutes to wrap everything up from the time we made our choice and walked out the door.
Gary was a patient and quiet salesmen… he had everything organized when I made up my mind.
Beautiful furniture and Amazing customer service. Thank Sam!
Sam is amazing👏
Many choices! Also professional and friendly service without being pushy!
Savong was amazing and helped us buy our dream couch!
Art was amazing! We acted like we weren't going to buy anything and we still got royal treatment!
Adoon helped me and was very knowledgeable. Great customer service.
My sales person didn’t hover and made the purchase process quick and seamless.
Adoon was very helpful in answering our questions and offering alternative ways to pay for our mattress, as well as helping us get a lower price and two day shipping!
Janice was terrific. Easy to work with and honest about everything. We bought a beautiful sectional. Thank you again
Easy transaction, had the item we wanted in stock and delivered within a week.
Sam was fantastic here at Ashley in Folsom.
Savong was very helpful and very patient with my indecisiveness. He was knowledgeable and had amazing customer service! We will definitely be bringing our business to him each time! Thank you!
Good service and helpful salesperson. We found the piece of furniture we were looking for.
Nice furniture and a very pleasant sales person
Deepak, thank so much for your knowledge and patience with me this afternoon, especially with the all the savings for our family. I’ve gotten my couch here, loved it; my desk, and now my bedroom set! You guys have always done a great job with my purchases.
Adoon was excellent and very helpful.
Sam from Ashley Furniture of Folsom is amazing! Finding what we needed from Ashley furniture was an easy process and Sam answered all of our questions. We will always go to Ashley’s for our furniture!
Sam was excellent and very knowledgeable!
Nice furniture and great service
Deepak, thank you for the awesome service!
I was happy that the delivery date was accurate. The staff was very helpful and went out of their way to give great service.
Very good service, Sam knows his stuff.
Great experience purchasing a bed and mattress today. Adoon was great!
Polite and friendly not high pressure
One of the most pleasant interactions with a retail store we have ever had. Found - with help - exactly what we needed and the two recliners will be delivered on Tuesday which was also amazing. Ashleys has our business forever.
They were wonderful great customer care
Adoon assisted me and helped me get a couch and bedframe, really helpful and helped me with technical issues!!
Art was so helpful! We told him what kind of couch we were looking for and he brought us to exactly what we wanted to see!
Nice peeps, it's hot in here tho
Great service! Art was very friendly and knowledgeable. I highly recommend this location.
Nice selection, helpful salesperson (Adoor)
Had a great experience at the store with both Mr.Abdel and Mr. Jamir who helped us with queries about the texline sectional sofa set. Will certainly recommend ashley store o anyone who is thinking of buying furniture ! Five stars on five✨️ Rajee
Adorn
Excellent customer service from Omar!
Sales person was gentle and helpful
Sam is awesome!
Great Service! Great price! I love my chair!
We were only 'looking' for an idea of what was available. Visited one other store and came back for a purchase! Quality furniture and knowledgeable sales people.
Courteous and professional staff.
Art was very gracious and helpful. I believe I got the recliner perfect for my husband.
Buyer Beware! No returns! Bought a $1k lift chair for elderly relative, but it isn't stable enough for her. Immediately requested a return or exhange, but only got the runaround. So we have to eat $1k or risk her falling out of the chair.
We purchased a lift chair from the store for my father, and he absolutely loves it. Great service and I would highly recommend the store to my family and friends.
Adoon , service was excellent!
Excellent service by Sam! We were very pleased with our purchase
Gary La Puma does an excellent job of helping his customers!
Great!
Adoon was a great help and very pleasant and patient in helping me.
Adoon had excellent customer service would gladly recommend this company to my friends and family
Our salesman was very courteous and professional.
Art was super friendly and very knowledgeable. He helped us narrow down our search to what worked best for us.
Abdel was very helpful
Friendly customer service, and fast and seamless sales transaction!
Don’t buy furniture from this store not from any Ashley store . Don’t take furniture insurance from them . They are big scammers. I got my bedroom set 3 years ago from them and got insurance too . This is first time I called insurance because I see cracking wood itself and they said it’s here and tear we don’t accept your claim plz pay out of your pocket . I paid $200 extra for furniture insurance. They said something else when you go to buy furniture and after that something else they don’t care at all until you take some serious steps against them . I didn’t know this unfortunately I bought new sofa set 6months ago from them which is $4000 something and pay insurance too but it’s still in manufacture warranty so I called them about deshaped cushion and uncomfortable . I got back pain because of deshaped cushions but this time they send guy and he told me they can’t do anything with this you have pay out of your pocket. It’s big scam just stay away from them . Once you got furniture they don’t care at all . Now I’m stuck with low quality furniture even after pay so much amount. I can share with you . My bed frame Broke from inside I know it’s broke but they said send pics how I can show them in pic even how can I show them my sofa cushion deshaped and so comfortable.
Bad experience , never deliver furniture on time
Sam is the best! We came back because he always does a great job and gives us the attention we need with a joyful heart. Thank you!
Art was excellent
Gary was very helpful in meeting my needs. Definitely recommend him to anyone who is looking to furnish their home.
Adoon was amazing. He made my shopping experience great. He gave me all the details and also helped me get financing. I would highly recommend Ashley Furniture and Adoon.
Don’t buy furniture from here it’s all scam Don’t buy furniture insurance save your money
Don’t buy furniture insurance from Ashley I paid extra money for furniture insurance but nobody care and they just don’t accept your claims and told you to pay out of pocket it’s all scam
Had a great experience at Ashely. Went in and Gary was very helpful and patient, he made sure we were happy with our choice and explained everything very nicely. Would definitely be back.
Art helped us out. Was really helpful! Thanks Art!
Adoon was awesome and so helpful!
Sam did well at customer service. Didn't feel pressured at all and was satisfied with the discount applied and ability of it being delivered and installed right before Christmas 2023. God bless you, Sam, and Merry Christmas 🎅
Great customer service. I already knew what I wanted and the process went smoothly.
Monika - helped us find couch that fits our requirement.. she was extremely helpful and professional..
Awesome service! Helped us with everything that we needed
Sam was very helpful, knowledgeable and patient. Highly recommend.
Salesman was great,
Art did a great job! Jamare was cool too even though he is a Bills fan. :)
Chong was very polite and helpful, great guy.
Gary was a pleasure to work with! Highly recommend working with him. Thanks again Gary.
Nice Experience
Chong was extremley friendly and helped us with our purchase.
Excellent service! Salesperson "Fraidon Maftoon" gave us a good deal on 11/11/2023, so ask for him when you go to Ashley. Furniture was delivered quickly just as promised. Nice stuff. Good company. Remember to ask for Fraidon Maftoon when shopping at Ashleys.
Great experience! Excellent help, attentive to our needs from the moment we walked through the door. Thank you Adoon!
Adoon was very helpful. A perfect gentleman. And we got a good deal too!
Great customer service, and very clean store. Ask for Chong when you’re in!
Gary assisted me and provided great service. Treated me like I was his only client and worked with me and my budget without making me feel inadequate.
(Translated by Google) Chong is a very friendly and helpful representative who helped us make our purchase a very quick process. (Original) Chong es un representante muy amable y servicial nos ayudó que nuestra compra fuera un proceso muy rápido
Chong is a very knowledge and helpful person, thanks for helping us with our dining set purchase.
We received excellent service from our salesman Gary at the Folsom Ca location
Chong helped my boyfriend and i buy a couch today and it was one of the best experiences we have had purchasing furniture. He was extremely helpful, knowledgeable, and incredibly charismatic. Thank you Chong!!
Chong is cool and easy going and helped us with the transaction very smoothly. Provided all the info we needed. We would recommend his to the customers.
Chong is awesome!!! Very insightful! Above and beyond service!!!
Thank you Chong for your detailed explanations and guidance! We appreciate your time and effort to help us find the best and most suitable furniture.
Chong has explained very well
A very great customer service by Mr.Chong and his not pushy , Mr.Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping .The manger Mr .Mommahed gave us a great deal on price , for the great service we coming back to buy more furniture for newly build home .
Ashley furniture has plenty of options to select from, on top of it there is a Kiosk to browse the online warehouse options. Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping experience.
Adobe was our sale a good person he deserves more then all the other sale 😄
Thank you Adoon for helping us find our new recliner!
Mounica was absolutely wonderful!!!!!!! Very good job!!
Gary was very helpful and supper nice. Thank you so very much
Chong did excellent work. Highly recommend
Chong was a very knowledgeable and friendly customer service representative!
Great customer service by Chong!
Art and Abdul have been really grateful with my sister-in-law’s furniture shopping! Really enjoyed the service
Excellent customer service
Monica and abdel was qyite pleasant to work with. Thank you both for your help
Adobo was our sales and very good job we love to come back
Came in to sit in chair before ordering on line. Sam was so helpful we ordered Editing review from good to bad as only one chair was delivered and it was not as Sam described. Way to narrow for us and tried to return but they won’t accept returns. Thankfully they only delivered one and we cancelled the other Will never shop at Ashley furniture again and will warn everyone don’t buy from them Horrible customer service
I have visited the store in search of a sofa for my apartment. Gary was the sales executive that was helping us, i am astonished by his patience. He answered many of our annoying questions very patiently. He got us hooked with a great sectional, which is exactly what we are in search for today. I really appreciate the help and will recommend this place.
Very helpful and as accommodating they can be
We were greeted right away. Abdul was helpful and respectful. He let us figure out what we wanted without following us around. He got us set up with our new chair and ottoman which we should have on Tuesday!
Gary was a pleasure to work with. Great customer service!
It was nice Purchasing in Ashley Folsom with Sam
Monica is awesome
We were very happy with Chong’s professional assistance. Answered all of our questions and was very helpful and NOT pushy!
Came in to find a sectional for our new house: our overall experience was pleasant. Found exactly what we were looking for and were able to workout a price and payment plan that worked for us. Omar was very helpful and everything from his appearance,demeanor and knowledge of the sale was exceptional. All our questions were answered, concerns addressed and we walked out with a new sectional waiting to be delivered and assembled. Very satisfied with the purchase, the customer service and would recommend checking out their inventory.
We had a wonderful experience working with Omar on our new couch and bedroom furniture set! He made it smooth and easy :)
Omar did a fantastic job. Will return soon
Chong was very helpful with my new purchase of my sofa. Very fast and kind person
I went into the Folsom store, and Jamir greeted us as soon as we walked in. He walked around with us and looked at couches, but at no point did I feel pressure from him. He was super personable and easy to deal with. We made a decision on the couch and we’re able to wrap up the whole deal within 10 minutes. When the couches were delivered, a week later, the loveseat was the wrong model, I texted him, and even though it was his day off, he texted me back and said he would go into the store and get it fixed, zero hassle. Customer service is a dying trait, Jamir showed that, even after he made the sale, he still cared about his customer. Oh in the couch is pretty great too!
Adoon was very helpful!
We love our Tempur pedic mattress Omar was a great sale specialist he go through all of our requirements, he is perfect in bedding and mattress and sleeping issues
Chong helped us find a mattress that fit our needs, gave us excellent details, information, and pricing. We checked a bunch of stores and came back here and saw Chong. Thank you Chong!
Adoon was extremely helpful! And answered all our questions and concerns and was extremely patient 😅 over all made our experience at Ashley extremely wonderful!!
Mr. Chong was/ is amazing! He wasn’t pushy and didn’t follow us around every second. He gave us room to breathe and look at the furniture. He was not only really nice he was very helpful. He made our furniture shopping experience easy and a pleasant one.
Chong was super helpful and very nice! Answered all our questions and also gave us space to look around.
Mounica was very helpful, but never hovered over us. Perfect service
My wife and I have been on the hunt for furniture for our new home in Folsom and have visited several stores. However, our experience at Ashley Furniture, particularly with salesperson Art N., was exceptionally noteworthy. Despite our initial lack of expectation, we were pleasantly surprised by the level of assistance we received. This was our fifth furniture store visit, and we had struggled to find a salesperson who could adequately address our concerns regarding size, quality, and financing options. Art N. stood out with his approachable yet non-pushy demeanor, offering practical solutions to our queries. His understanding of financing and warranty options was particularly impressive, a concept that seemed challenging to grasp at other locations. Thanks to Art N.'s expertise, we confidently purchased all the furniture for our office room and plan to return for our living room and possibly dining room pieces. His proficiency extended beyond typical salesmanship; he was akin to an interior designer with his insightful suggestions. We definitely plan to consult Art N. for any future furniture needs and would highly recommend him to others seeking personalized and knowledgeable assistance in furniture shopping. Give this guy a RAISE!
Adoon is a great salesman along with Abdul (store manager) for exceptional customer service!
ASK FOR CHONG. Couldn't stress it enough. Go look for him! He will help you through everything! He is not like the others who wouldn't stop following you. He will give you time to think at the same time he will give you all options in each furniture. We got both sofa set and dining set on our Day 1. He is that helpful to us! Thank you so much Chong!!!
Mr. Chong of Ashley store is very helpful and very knowledgeable on giving us ideas on choosing the items we want. Make sure to ask for him if you need help on designing your house
Chong was really professional and he knew his stuff. Great Customer experience.
Sam is extremely helpful. I come to him on a consistent basis and he makes sure we are taken care of.
Sam is the best. He ie very helpful and knowledgeable. Great salesman. Sandra
Sam is wonderful! Has helped me furnish my home and nursery. Very pleased and happy to go to him every time.
Great!!!!
Sam is the man! Always great service and very helpful!
I went in to Ashley’s to browse around for a new leather sofa and had a very enjoyable sales experience with Gary. He was extremely helpful and knowledgeable. The process was seamless. No added stress or pressure to make a purchase. I ended up purchasing the Emilia love seat and can’t wait until it’s delivered in 4 days. Insanely fast!
Sam was cheerful and helpful and actually made the process fun.
Jamir was amazing! Very professional and knowledgeable. He was very patient with me and moving items around for me to create my perfect family room space.
Wonderful experience. Pleasure to do business with Ashley salesperson Omar. All my needs were taken care of. They're always pleasant , courteous , and helpful. Excellent service and prices. I
Chong was Amazing. Great help and fellow member of the arms forces. All vets go see him when in the store.
Very special
Adoon was great!
Mounica was a wonderful salesperson! Thank you for all her help!
Adoon was such a helpful and knowledgeable salesman. Best couch shopping experience 🙌
We met with Chong and he took us through all the items we wanted and really helped us out with delivery and protection plans for the items we bought. We were initially a little stressed on ordering so many pieces and didn’t want to forget anything. Chong kept us organized and even helped us on price too. We are very happy with our experience and keep coming back to Ashley for this reason. They always have great furniture at a great price and employees have always been so helpful while not being salesy.
Chong is really a great person to work with and he got us really great deal !!
Tnanks!We safe money!
Sam was great! Very helpful and polite. Funny too. Thank you Sam!
Outstanding customer support!
SAM! Is the man! Great, fast and professional help!
Very personable and helpful. Glad I stopped in!
Chong is amazing! So friendly and helpful. A great deal!!!
Savong did a great job helping me find the stuff I needed while moving into the area! Thank you!
Everyone was very nice and helpful
Sam & Gada were so helpful & professional. Customer service spot on!!! Will shop again!
Savong and Mounica were very helpful in placing an expedited order.
Mounica was amazing! Super helpful! We found everything we were looking for.
Mounica was fantastic! She helped me get a great bed set and dining table! Definitely coming back to get my living room set from her!
Gary was great to deal with. Not pushing but very informative .
Chong was great
Abdel excellent service ! And I am Realtor :)
Chong was a great salesman, very helpful, and made it a great experience!! Will be a repeat customer!
Chong helped me find great deals and was extremely helpful
The sales person was very helpful and knowledgeable. Would be happy to shop at Ashley again.
Great customer service!
My fiancé and I came in looking for a small seating area furniture set and Adoon was a huge help! Not only was he super patient with us, he helped us get the best deal for what we picked out! 10/10 , definitely ask for Adoon for all your furniture needs!
Monica is a great seller
Sam is very very helpful we are return customer always coming back to him you’re the best I recommend Sam for everyone he never disappoints and he will put smile on every family’s face
Sam did a great job
Mounica provided excellent customer service and made my experience very pleasant to shop at the showroom. Thank you!
Great service and very knowledgeable
We had a really great experience shopping for various furniture items here recently. Specifically, I wanted to mention our salesman Omar, whom made the experience for us. He was with us the whole way, very attentive, extremely helpful, very friendly and not only did we feel like he wanted us to have the best experience possible but also getting us the best deals possible. He should be recognized for his outstanding service. Thank you Omar!
Art is amazing to work with!! He is extremely helpful and helped me find exactly what I needed.
Chong was a great sales sales associate at Ashley Furniture Store! Very professional, efficient, and kind! Great service!
Adoon was very helpful.
Omar was extremely helpful for my mom and I with selecting a mattress and bed frame. He went above and beyond to ensure we received the best deals outside of already reduced prices. We will go to Ashley again to come to Omar for future purchases!
My wife and I bought a new couch and sofa from Ashley's and the salesperson, Gary was very helpful and knowledgeable. Thank you Gary!!!
Ask for Art. Gave us the distance we needed to find what we liked and understood our questions and answered them accurately without pushing for a sale.
The service was excellent and fast. Monica was a big help, she waited patiently and helped us to choose the perfect couch for our home.
Adoon was very helpful finding us move-in furniture, gently being there and helping solve our questions quickly when needed. Thanks to Adoon we found beautiful counter stools now safely home, and expecting sofa, table, and lamp for living room. Two times he was kind and helpful, thank you for the good furniture and experience.
Mounica was the sweetest person was so nice she was a lot of help amazing place because of her and she was very highly skilled and fast.
Extremely respectful and helpful staff! Great customer service and have a good since of humor. Chong and the manager are the greatest. Very satisfied
Adoon was extremely helpful during our visit.
My husband and I went shopping for new living room furniture and had a great experience at Ashley Furniture and wonderful customer service from Gary. Gary was very knowledgeable about the pieces we were interested in and was very helpful with completing the whole process. We are excited for our new furniture! Thank you Gary!
Art was very helpful with assisting us in getting us a great deal on our purchase
Chong was helpful & professional I’d see him again
Adorn was great. He showed us a lot of option in our price range. Would definitely come back to Ashley furniture. Gave me a military discount. Thank you for supporting our troops.
Art did amazing! He was patient, helpful and extremely knowledgeable. He made our purchasing experience super easy...and we have two teens who couldn't make up their minds. Lol
The workers were very helpful and patient
Art was a solid 12/10 wish I had more stars to give but it only lets me give 5
Sam took great care us
Sam atiendes us, great experiencia, so glad worked with him.
It was a great experience, nice furniture and a good quality. Omar help us and he was wonderful.
Grate furniture and Omar was amazing Thank you guys
They help a lot for every thing meet with somes and Abdul they are very good people and very kindly
Got a great deal from Gary at the Folsom, CA location. He was extremely helpful and knowledgeable. Went out of his way to make sure he can get me the best deal possible. Really appreciate him. If I buy from Ashley again, it will be from Gary!
Gary L did a great job as usual!
Gary L is #1
Gary is so kind and helpful. Helped my mom stay within her budget and he is NOT a pushy salesman :)
Very nice employees and the owner reduced the delivery cost!!! I am very pleased with Ashley Furniture Store
Savong A is a great salesperson, very helpful and kind. We have been coming to Folsom store the past 2 yrs bc of his amazing customer service. Thank you for having him at the store.
Savong (sam) was friendly and helped us pick out the right dinning table for the right price made the experience seemless
Art was very helpful.
Mounica,sales associate was friendly,knowlegeable about the products,attentive to our needs, and made our shopping experience enjoyable. We love to come back our store again😁
Adoon was very helpful when navigating different furniture options when it came to searching for different couches, lamps, bed frames, and more. He went the extra mile to help with prices and to fit our needs
We came into Ashley’s to buy a rocker recliner. The selection was good and service was top of the line. Monica helped us through the entire process and we were in and out in less than 30 minutes. We will definitely be shopping at this Ashley store again and asking for Monica. Very satisfied customers!
Jimmy is awesome!
Chong did a great job finding us a wonderful bedroom set. They listened to what we needed and made it happen at a great price
Recently I walked into the store looking for Office table and chair. I searched a lot of models online however wanted to get a real feel of the product hence choose to visit the store. I was lucky enough to meet Mounica who was very knowledgeable, understood my requirements and was able to show me several different products. She was very helpful in guiding me to choose the best one. Mounica was very patient with me as I looked multiple tables and chairs. She kept showing various models until I found the exact match. Mounica went over and beyond to show and suggest the models that suit my room. Hats off Mounica for the amazing customer experience and I would love to come back to the store again !!
I had an amazing experience with Mounica, the sales associate who assisted me in purchasing the office table and chair.
Great service
Abdul awesome services
Nice store, lots to see and the prices are reasonable. I will shop there again.
Chang is a great and Awesome salesman! He is Honest and very helpful. Thank you so much, Chang!!
Everyone was so polite!!! We were kindly greeted by Jamir. Gary assisted my husband and me since Jamir was currently assisting other customers. Overall, we had such a good experience with everyone including the manager who gave us a lovely discount! We got a new sofa, a dining table and a clearance coffee table. Shopping with a toddler is crazy but everyone was so polite and kind to us. Thank you for an amazing experience!!!
Adoon was very helpful with the purchase of my sofa! Gave me many options to look at according to my likes. Great service! Pleasant and patient! Will go back to him to help me with other furniture needs.
It was a good experience with Mounica sales associate at Ashley store in Folsom. She helped us in choosing the right products for our new home and she made our life easier. It’s Worthy spending time with her in the store in choosing right suitable products. Thankyou Mounica.
Chong was very helpful in finding what we needed and getting the delivery date we preferred.
Amazing shoppping experience at Ashley and great customer service by Mounica. We recently bought a sofa there and our friends and family like it a lot.
I recently purchased a dining table from the furniture store and had the pleasure of working with their sales associate Mounica .
I recently had the pleasure of working with Mounica sales associate during my search for new furniture, and I must say that the experience was truly outstanding. From the moment I stepped into the showroom until the final delivery of my purchases, Mounica went above and beyond to ensure my satisfaction What impressed me the most about her was her exceptional level of professionalism and attentiveness. She actively listened to my preferences and requirements, taking the time to understand my personal style and the overall aesthetic I wanted to achieve in my home. With her guidance and expertise, I was able to find furniture pieces that perfectly matched my vision. Throughout the entire process, Mounica demonstrated a genuine commitment to customer service. She patiently guided me through various options, offering valuable suggestions without ever being pushy or overbearing. Her friendly and approachable demeanor created a comfortable and relaxed environment, allowing me to shop at my own pace and explore different possibilities. Thank you Ashley
Bought a sectional and it was delivered used and full of garbage, dealing with Ashley’s has been a nightmare, look at reviews other than here, trust pilot 1 star and i now know why
Got all the way home only to realize that the 5 year ($150)plan I didn’t want and repeatedly stated I didn’t want was added to my bill. Still waiting on customer service response . Updated from 2 starts to 3 purely from the attentiveness and help provided by their online staff to undo an error by in store personnel.
My wife and I ‘s experience was pleasant with no salesman bothering us and leaving us to look on our own until we found something we wanted.
Chong was very helpful and so professional. We loved his service.
I recently bought a sofa, and my purchasing experience was excellent. Mounica, the sales associate, was incredibly helpful in showcasing all the available options, making it a great experience.
Mounica is amazing!! I recommend to ask for mounica in folsom store, she helped me to buy all my new house furniture.😊
Quick and super easy. The way i like to shop .
Recently, I had the pleasure of experiencing exceptional customer service. From the moment I walked in, Gary went above and beyond to assist me. They were not only knowledgeable about their products but also took the time to understand my needs and preferences. Gary provided honest recommendations and patiently answered all my questions. What truly stood out was Gary’s commitment to making sure I was satisfied with my purchase. He ensured that the delivery would be prompt and hassle-free. This level of attention and care made my shopping experience truly outstanding.
Adoon was very helpful and made things very quick and easy !
Excellent service, I will recommend in a heartbeat. Thank you Sam!
Best furniture store experience I love it and will be returning for more…. Geary sales associate was very helpful the store was very positive the energy feels great thank you guys so much!!.
Had a great experience purchasing our dining table thanks to Chong. Super friendly and helpful!
Sam! He was so great to work with! Made it very easy process! I recommend ask for him when visiting store!
Salesman Chong is very accommodating and kind. He assisted us very well. Thank you because we have bought the bed frame that my husband and I really want.
Sales Personnel Chong was very helpful in assisting us on what we need.
Chong is awesome who is knowledgeable and helpful!
Chong was very pleasant to work with. Made the process easy.
This is the place to shop! Make sure you talk to Sam for your needs! What a great experience, they really attempt to meet you at your price point!
Mr Chong was very nice. This is the best place to go for furniture shopping.
I just went to Ashley today and Mr Chong treated me very well. Everyone was very nice in there!!!
Fantastic experience! We were taken care of as soon as we walked in. Our associate, Chong, was courteous and helped us with our purchase quickly and made the process painless. Thank you!
A big thanks to Chong over at Ashley’s for taking care of us. Chong was really know knowledgeable about the furniture we were looking for. He even went above and beyond by helping to increase our credit line so we could easily finance our purchase with them. Thank you Chong!
Mr. Chong was amazing. He showed me next gen Goucho sofa and love seat which I liked.
Gary La Puma was extremely knowledgeable in the items that we were looking at. His customer service is second to none. Gary worked with us to get the best deal possible. Thank you Gary.
Gary La Puma was very helpful showing my husband and I the exact furniture we were looking for. Gary was very friendly and knowledgeable. He showed us many options and helped with measuring to make sure the pieces fit. He also helped us get a good deal. Thanks Gary for all your help.
Mr.Adoom are very good person, helpful and friendly.
Bought sofa and mattress from Chong and the manager. Very kind and fair
Chong and manager Abdul were awesome sales men! Very professional and helpful, without being overwhelming!
Chong was great
Chong was amazing! Beautiful quality furniture at great prices!
A very good experience! Went in and shopped with Omar. He was very knowledgeable and answered all my questions.
Purchased couch, loveseat and recliner Ashley had a nice selection and the prices were great. The salesman was quick and efficient.
Gary was magical! He was courteous, friendly, professional and service oriented! Never had a smoother transaction. Would come back just because of him and the awesome store manager!
Re: The Folsom location. Let me start off by saying I do not normally post negative reviews. I understand that sometimes things happen. This time-Ashley Furniture was downright rude and I had to share my negative experience. Ashley overcharged us when we bought a living room set. They comped us $100.00. When I tried to use it they did not want to honor it. The lady basically grilled me and said "where did you get it?" You didn't get it here. Yes, I did get it there. Instead of happily helping me, they made me feel unwelcome. They said it was no good, it was!! They finally let me purchase something begrudgingly. They did not give me a credit balance or change of even though I did not use the entire amount (I was owed another $30.00). SHAME on Ashley Folsom TWICE. Horrible customer service. We bought two living room sets (one for the downstairs and one for the loft). We bought the other set at RC WILLEY. It was a total opposite experience to Ashley's. RC Willey is where we'll go this year for our dining and bedroom set. UPDATE: Ashley has stated I can contact them in their reply. That is false, they said that there was nothing more they would do. They stated that I should discard the gift card as they will not give me the balance due. I just don't think it is very nice when a company does not treat their customers right. Shame on you 3 times Ashley Furniture.
Sam was amazing. He has great customer service. I was very pleased with my purchase.
Very friendly staff and helpful, I recommend this store in Folsom.
BUYER BEWARE. We just took our child’s bed apart to move. In doing so we found the following: missing parts, stripped screws, and scratched parts of the bed the delivery guys scratched up while putting the bed together. They only give you two options-it gets delivered and you put it together yourself, which means if you find anything missing they said they will not cover it-OR they have people build it for you, that you pay for, that apparently still put it together incorrectly. The bunk bed was missing a crucial safety part that keeps the upper bunk attached to the lower bunk without falling. I am LIVID a company would be so careless and then say that since you did not catch it while THEIR company put it together, they won’t do anything. Yeah, you can sit in the room and watch them put it together, but they don’t show you the instructions or parts, only the finished product. DISHONEST GROUP OF PEOPLE. Trash company-if you don’t stand by your customer service, you don’t deserve to be a company at all.
I like the way the employees helped each other and I wasn't followed around. I just wished my salesperson would've smiled. He appeared to be new.
I had a positive experience at the Ashley store in Folsom, Ca. Upon entering the store I was greeted by the sales associate and shown the area for the leather couches. After selecting a couch I started asking the associate various questions about the item. Since he wasn’t sure about the answers to my questions he went to seek assistance from another sales associate and he displayed additional knowledge about the quality of the couch. In order for me to be totally convinced to purchase the couch they summoned the store manager to further assure me that the couch was made with excellent quality material. I can’t wait for my couch to arrive. Big Kudos to Hart, Sirmad & Adoon.
Hands down my best furniture buying experience!! The staff here is amazing and they are very helpful without the pushy sales and customer service was definitely the highest quality I’ve ever had. The store manager was amazing and they make you feel like family. I will never buy another piece of furniture from anyone else! Im a customer for life! This was the Folsom location so if you want a great buying experience come to this store!
Great staff.. Really appreciate Chong for the service..
Art was great. He was friendly the minute I walked through the door. I explained what I was looking for and found both the items quickly. His associate Chong also very friendly. Overall my experience was great and I will keep coming back. Thank you Art!
Friendly, outgoing, good listener, willing to go the extra mile to provide excellent customer service, I would recommend Gerry from Folsom to anyone that asked.
Omar is the best…highly recommend!!!
Our sales associate, Gary, was the best! He went out of his way to find us what we were looking for.
Chong is a great sales agent.He was great to work with. Gave me the greatest deals at a great price.
Gada provided great customer service. Loved shopping at Ashley’s in Folsom.
Omer was grate , we got sevral good advices from him .. he was patient and kind .
Omer was Great, made knowledgeable suggestions.
Chong is a great guy if you go to Ashley furniture at Folsom ask for him great guy
Low pressure, love that. Very helpful and professional. Good price for high quality. Bought a couch and will be going back for more furniture. Hope this helps.
****** Update ****** : I walked in to this store after this review, and discussed the entire hassle. The team was very welcoming. They apologized for what I have gone through, and assured me to fix it. A week later, a technician came to my house, inspected it and went back. Yesterday I got mine replaced with a new one. Thanks Ashley for taking time and addressing the issue. Updating from 1 star to 5. ------------------------------------------------------------------------------------------ Ashely warranty is a scam. Please don't trust them when they lure you to buy that additional warranty. Quality of materials is not that great. Do you own research and can get a better price else where. My furniture broke less than a year of usage, and they pushed me between store, and the extended warranty company, and finally said it can't be fixed. Is this a joke? I have 5 years warranty purchased to be said that it can't be fixed. I bought furniture before at Costco, Macy's, and Becks. Their customer support, and response is very good.
We walked into the Folsom Ashley Store a couple of weeks ago and we were fortunate enough to meet Jamir Webb. He introduced himself and directed us to the area of furniture that we were interested in offering his assistance if we needed it. We returned this week to make our final decision and Jamir stream lined the process and set up our delivery date with expediency! Thank you Jamir!
Great staff!!! Immediately greeted me when entering the store. They showed me the items I was interested in, and were efficient and accurate when processing my purchase. Sending a shout-out to sales reps at the Folsom Store, Arturo and Jamir.
Ordered a beige/pewter couch and loveseat. It was delivered on 8/25/23 by two men who couldn’t speak or understand English. We tried to tell them it wasn’t what we ordered. The set received was grey. They dropped our set and practically ran out and became irritated when we tried to tell them no it wasn’t what we ordered. Went to Ashley next day and explained to Omar and manager the problem. The sofa was also broken on side where recliner buttons are. They said to pick another sofa and they didn’t see a problem exchanging it but needed to get approved and would call us within 48 hours. No one called so after 3 days I called. Omar said he would call us next day and didn’t. The following day I called and the next day and left messages for him and manager. I also text. I was Trying to find out what Ashley is going to do to make this right? Today September 1, 2023 still no one has contacted us. Our set was $2,500. They told me it was lighting and the couch is not grey. It is totally grey nothing beige/pewter about it no matter what light I put it under. They totally deceived us and have ignored us since. I am highly disappointed in this company and how they do business. I’m not giving up will be reporting them to BBB and more if not rectified which by the looks of things thus far is how it’s going. People work hard for what they need and this is unacceptable to do this to their customers. I was hoping to give a good review when I started this process but once they got our full payment they just didn’t care.
We have bought several pieces here. Great quality furniture and fun salespeople. We will always come back!
I love Ashley Furniture! Most of my furniture is from here :) Most recently, we went in looking for a dining room table. Jamir was great, and helped us find what we were looking for, which was delivered a few days later. Thanks for the great customer service, Jamir!
No pressure and smooth transition. Give Art a raise at the folsom store he deserves it!!
Good selection and helpful staff.
Shoutout to Jamir for being super honest, down to earth and so nice to me and my family! He took care of us with ease! Truly a rock star 🙌
Adoon showed us a beautiful dining set that we loved and saved us tons of money when purchasing it. Thank you!
Jamir ! That’s who you need to talk to if you come visit this location! We shopped around all surrounding furniture stores to find our sectional couch and Jamir knocked it out the park with giving us the best price possible! Thank you Jamir, now we can furnish our new home! UPDATE! This update is for the delivery itself. We were sent a text on Tuesday from the Ashley warehouse to confirm our delivery date to be that coming Friday with no exact time of arrival. After waiting all day, it never came so we drove to the store only to find out the furniture we purchased couldn’t be delivered because of a piece the warehouse was still waiting to receive. If I could leave a new separate review I would for the delivery experience and give it a 2 out of 5. There was no communication from anyone about our furniture not being able to be delivered and as to why we were told a date to confirm but never came. If it wasn’t for us going out of our way to go back to the store, we would never have found out any updates. Oh yeah and I did try calling the store before driving there and that was horrible too because the automated machine couldn’t give me answers nor direct me to a live salesperson to talk to.
I Highly recommend going to this location and giving Omar and Art a visit! They helped us purchase our first brand new couch together even after we couldn't qualify for the financing he gave us an amazing discount and made sure we walked away with big smiles! They were so kind and helpfull and for any future purchases we will definitely be going back to visit them! Thanks guys! Your awesome!!
Omar was amazing great shopping experience . We definitely recommend going to see Omar for all your furniture needs. First time Ashley customers we will return
Great customer service from our sales associate, Jamir. Highly recommend that you seek him out when making your furniture selection. Very knowledgeable about the stores inventory, professional and not a high pressure salesperson. We will seek him out for our next furniture purchase. His team associate, Art made our furniture purchase a great experience.
Gary was a lovely man to get my furniture from he was kind and a good person he treated me well I love your store
The customer service team lead by Gada are great, they are very helpful. The sales manager Sarmed, and store Manager are always will to go above and beyond to help with what ever your needs are.
Omar gave us very good service and detailed information on each product we asked about. He never did the hard sell. The price was higher than similar items we looked at in other stores but the quality was much better. It’s a peace of furniture where we will spend a lot of time so the features that we chose mattered more than the price difference.
Today my husband and I went to Ashley furniture and as we walked around admiring furniture for our new place, we were greeted by Jamir Webb. Some of the greatest service we ever received. He was very personable, funny and sincere and connected with us which actually was the only reason why we continued with our purchase. He made sure we were happy throughout the whole process. Thank you so much for your help!
Excellent experience with Sam. Fast,efficient, knowledgeable.
Jamir was the best. He helped me find the perfect couch and answered every question I had. If you go to Ashley in Folsom, ask for Jamir!
We purchased a power reclining sofa and loveseat from Omar at Ashley Furniture in Folsom. We had lots of questions and we stopped by numerous times before making a decision. Omar was pleasant, professional, and helpful through the entire process.
Sam was excellent to work with!!!
Sam help me out to find my sofa.
We had the pleasure of being helped by Jamir. Super pleasant experience. Jamir was very kind and listened to our needs without rushing or pressuring us into anything, he was very knowledgeable! Great prices here and would recommend our friends and family to come to Ashley Store. Ask for Jamir, he’s was awesome!
I got some great deals and I have totally outfitted my new apartment. I needed a fresh look! Jamir made furniture shopping a pleasant experience . I highly recommend!!
Great customer service by Sam Aminatkeo. And he got us an excellent deal. Thank you Sam
We had a great experience shopping for a sofa sleeper. Our salesperson was very informative, helpful, & friendly. Thank you Ashley Furniture.
Gary helped me find the perfect kitchen table set, and continued to help me out through the whole delivery procees.
I want to personally thank Jamir Webb for the excellent customer service that was extended to our family during our visit at the Folsom Ashley store. This young man was so polite and took his time to explain everything about the items that we purchase. He made great suggestions to compliment the furniture that we already had in our home. You just don't find this kind of customer service with young people anymore. So when I experienced it I had to come and tell everyone to asked for Jamir Webb when you visit the Folsom Ashley Furniture Store believe me you won't be disappointed .
Sam (Savong) is the one to work with! Every time I’ve come in here he has been so helpful! Great customer service!
Savong (Sam) was very friendly and knew exactly how to accommodate my needs right away!
Jasmine was a pleasure to work with, a delight and very knowledgeable
Xavier was great. He got us in and out very quickly. He knew what he was talking about. He knew exactly what bedroom set we were talking about. Definitely would recommend Ashley Furniture in Folsom. Ask for Xavier.
I came here on Sunday and was welcomed by Omar. We were shopping for mattresses and was confused about the different types they have in the store. Omar was able to go in very detailed manner about each one. He spent every minute teach us about them. We were very satisfied with our experience and purchase. We would give Omar 10 stars if we could! Thank you from our family to you.
We were greeted by Jasmine to help us purchase a couch. She is friendly and goes above and beyond to help however she can. Thank you for your help Jasmine :)
Jasmine greeted me immediately as I walked in. I had a few questions about some furniture I wanted to buy and she was able to get me prompt answers and gave me additional info that was helpful so I could make my decision. The sale was smooth and I even saved some money. Thanks!!
We recently purchased a new couch from Ashley Furniture and had a wonderful experience. Omar was an amazing help and answered all the questions we had. What I like about Ashley Furniture is they allow you to walk around and talk without hovering. Thank you for everything, Omar!
I went into this store recently to purchase a couch and worked with Jamir and his service was out of this world! I will definitely come back and purchase more from Jamir.
Mariko provided a great experience in helping me to find a new adjustable love seat. I found the perfect replacement for my current love seat. I'm very satisfied with my purchase and I highly recommend you go to Ashely and see Mariko!
I came on a Sunday and Gada helped me find a bedroom set. She was very friendly, courteous and knowledgeable. I appreciate her patience with me deciding on the bedroom set.
Abdel was so friendly and helpful. We will be back to see him soon! Always find what we need at Ashley!
Mariko and Manager Abdul were exceptionally professional and very helpful. We love the furnitures we bought excellent quality… truly recommend this place! Thank you Mariko and Abdel for your help!!!
Sam was the best!!! He did everything he could to get me the best deal possible!!
Omar provides the best customer service.
Great job explaining everything. Thank you
I bought a sofa and Jasmine was super nice, she patiently answered all my questions with a smile on her face and helped me get one according to my needs.
Have been looking for a table for months...moved in a month ago and just found a perfect table at Ashley! Jasmine found the perfect price and got us set in less than half an hour. Cant wait to get our new table! Friendly staff and friendly atmosphere. Not too busy and plenty of people wanting to help.
Jasmine was a great help and made sure we were taken care of
I recently purchased a mattress, and I am incredibly pleased with my experience. Omar was my salesperson and he was incredibly helpful and knowledgeable about the products. He was patient and listened to my needs and provided me with several options within my price range. Omar was also very friendly and made feel comfortable during the entire process. I highly recommend Omar at Folsom store.
Call customer service and Jesse answered all my questions. He was very helpful and informative.
The customer service was awesome.I called with some issues with an order and Jesse in customer service helped so much and I got everything sorted out.Great store,great associates
Double 5 rating, 10 of 5!! Omar provided me with exceptional customer service! I am ecstatic with all my purchases and experience! He helped me with finding and financing the perfect bed frame, mattress, and base for my new place. They also worked out some phenomenal promotions and discounts! Marvelous customer service ! I’m beyond grateful & I highly recommend it.
Omar was a true professional, great service. Thank you
Omar is an exceptional salesperson with impressive product knowledge and a customer-centric approach. He actively listens, communicates effectively, and genuinely cares about his clients' needs. Omar's friendly demeanor, passion for his job, and commitment to customer satisfaction make him a top-notch salesperson worth recommending for an outstanding buying experience.
I went to Ashly not to long ago I was looking for something fits my needs something that’s modern and I got the help from a guy. His name is Omar. He has really great customer service. I appreciate his help.
Great interaction with the associate who welcomed me Jasmine. I was looking for one item and she showed me what I was looking for. I did buy a new mattress that I had wanted. She did not try to sell me other items. Great experience.
Jasmine was incredible! She is so knowledgeable and explained the qualities of the mattresses we are considering very well. She helpful without being pushy...which we appreciate so much. We immediately felt at ease because of her friendly personality. If we decide to purchase here we will definitely want to purchase thru Jasmine. She's a great asset to your store. Thanks Jasmine 😊
Jasmine is amazing with patience, knowledge and skills beyond my expectations. Great job Jasmine!
Came in to browse for bedroom and dining sets. Jasmine was super helpful explaining the differences between different collections and was able to point me to one that was exactly what I was looking for. She was extremely knowledgeable about the looks and textures of the different pieces and was able to help me find furniture I'd be sure to love and would work in my home. Will definitely come back for my future furniture needs!
Xavier helped us out with completing our bedroom furniture set, he’s always very knowledgeable and super helpful when we need something at Ashley. He’s our go to sales associate we look for when coming in, he’s earned our repeat business. Be sure to ask for him when you go next time, you will not be disappointed! —Dylan V
Xavier is always super helpful and friendly, we have purchased from him a few times and it has been a smooth no pressure experience. If you are in need of a salesman at Ashley ask for Xavier you won't be disappointed.
Very helpful and nice.
Sam was a true professional, great service.
Great experience at this location buying a sofa and a mattress. Sayong (Sam) Amnatkeo and his partner Gary were very patient with me and answered all of my questions. I ended up getting a good deal on some nice pieces of furniture. Also, Sam is a million dollar club member so I was well taken care of. Thank you guys!!
Jasmine seemed knowledgeable. We went to three more stores, then called Jasmine back and she answered LOTS of questions that we had. We ended up purchasing over the phone.
Very quick process, everyone was nice.
Service is available. However, i found pricing is high for the quality of their furniture
UPDATE: Our chairs arrived and were in perfect condition. They are just what we were hoping them to be. Updated the review to be 5 starts. The salesperson was extremely helpful and showed me additional options for dining room chairs to match my table. The purchase process was simple but mistakenly didn’t give the sales price. I went back and was refunded the difference quickly & easily. I’m hopeful the chairs will meet or exceed my expectations when they arrive.
I highly recommend this store. Customer service was great , Omar was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. As well he made us a great discount Thank you very much Omar for everything you did
I had an amazing experience with this company, representative Omar went above and beyond to help My family and I find the perfect items which was exactly what we were looking for, the customer service was outstanding, and I was so pleased with the service I received from them Can't thank you enough Omar for making this project as easy as drinking a glass of favorite red wine at my favorite Italian restaurant.
My go to store when it comes to quality furniture, Omar was a great salesman and super knowledgeable and attentive to our needs will definitely shop there again, great job Omar!
Omar “ Sales Consultant “ did an amazing job regarding to find the right furniture as well as his manager Sarmed Jalil keep us update regarding the delivery time/date. Also he is follow up after the delivery and asked me how was the furniture. If you looking for a great customer service and very amazing deal with a furniture make sure you visit Ashly store in Folsom, CA and asked for Omar.
Great service! The worker had all the time for me to show me around.
The Folsom Ashley store has by far the best Customer service in all of Sacramento by far. I believe customer service is the most valuable thing when it comes to a successful business like Ashley store in folsom. The manager Abdel is by far one of the most welcoming managers in all of Sacramento and he treats his sales team and all employees like family. Even his customers. I have to say what got me to purchase from the folsom Ashley store was Retail sales associate IOANA she is very patient and very honest and amazing with her taste and selection with what i liked . She helped me with putting together my whole house. I have also to give a shout out to customer service Gada for her help and patience, sales associates. This whole experience was a TEAM effort and that's what I can call worth my business. Folsom Ashley Furniture is by far the Best Customer service in all of Sacramento and that's what makes a Business.!!! Thank you Mary
Amazing service! Jasmine was top notch! She spend over an hour with me and added so much knowledge to my experience! BTW the prices are crazy good here! Highly recommend!!!!
We had a great experience in purchasing our new dining table.
Hiral was very helpful and made the purchase an easy process. Thank You.
Instead of a TV stand I received a debt notice from the collector! I still can't believe this happened to me. And I'm surprised Ashley is allowed to run a business. 3 years ago my family bought a TV stand from Ashley online store. It was delivered broken. Later, a technician came to our house and said that it was unrepairable. Ashley ordered a replacement TV stand. And from that moment the nightmare began. They scheduled delivery, then rescheduled, then rescheduled, etc. In the end, they told us they didn't have it in stock and they are ordering a new TV stand to be delivered on December 31st. Of course, I did not believe that they would do this, because it's New Year holiday. I said I was tired of waiting and wanted to cancel the order. They agreed to do so and I received a cancellation email. But I didn't get a refund. I tried to contact them by email or phone but they never answered. So, I disputed the transaction through the bank. And after 3 years I got a letter from the collection agency that I owe Ashley money for this TV stand. I'm going to hire a lawyer, so I'll let you know how it goes here. If the media reps read this, I'll be happy to share all the proofs. I believe that such cases should be public. If you don't want your life ruined by an unfair debt, don't buy anything from Ashley.
We just went yesterday to Ashley store in Folsom. We were greeted by Omar who took the lead and walk us through. He was very patient with us as we chose our new mattress. I just want to take a minute and really thank him for his excellent customer service. From the minute we walked in till we left he made sure to go above and beyond to give us the best deal. Also to mention both of the store managers were very nice their names Abdulrahman and Sarmad. I’m definitely coming back to buy the rest of my furniture here. Thank you for letting us find what we needed. The best Ashley store in Nor-Cal
ASHLEY FURNITURE RIP-OFF! We purchased a loveseat for my 99-year-old father; the sales rep touted the benefits of a 5-year furniture protection plan policy which we purchased for $64.00. I was sent the full terms and conditions a few days later which include NO LESS THAN 38 EXCLUSIONS, rendering this policy essentially worthless. I immediately canceled the furniture protection plan and followed the online instructions to request a refund. My request was acknowledged the same day and I was assured a refund would soon be on its way. A full month has now passed and we haven’t received a dime. Called to find out why and was told Ashley Furniture basically hasn’t done anything to process my refund! Seems to me they are counting on customers to forget about the money due to them. Always thought Ashley was a good place to buy furniture, but this experience is making me realize this is no longer the case.
We had a great experience in the store. However, today was the day of delivery and the wrong item was delivered. I have been trying to call and explain this to the representatives, so far I have spoke to 2. But they do not understand what is wrong, try to connect me to the store itself and then the phone gets disconnected. I’m completely frustrated and disappointed that I can’t simply talk to someone about this.
I highly recommend this store. The manager did not give a special discount. Xavier was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. Thank you very much Xavier!
We found what we were looking for and more. The team member who helped us was efficient, helpful and got us in and out very quickly.
Trenton was very helpful....I would suggest to every one getting a new apartment or a new home looking for House stuffs... Trenton is the go to guy...his dedication and knowledge about interiors will amaze you...jack of all trades...
Trenton was very helpful, showed us range of options in the color and style we were looking for and ultimately found what we were looking for. Would definitely recommend them
Gary was professional, helpful and personable. While the prices are a bit high, their items on clearance are GREAT. I bought a matching office desk, bookcase, and printer stand for $450 and two large silk plants for $34.99 each (usually those run about $60 on Amazon).
From the moment I met Trenton on the phone, I knew he would be able to help me find the headboard I wanted to buy. He was diligent, dependable, caring and gave me excellent service. While the price at Ashley was higher than what I could have gotten on Amazon, working with Trenton gave me the confidence to rely on Ashley's service over Amazon. I'll be back in a few weeks to start shopping for a new sofa. Looking forward to working with Trenton again! If you would like additional information, please let me know.
We went to Ashley Furniture store in Folsom couple of days ago to purchased a queen size bed frame with nice headboard and its two nightstands. We had one of their sweetest sale associate name Jasmine helping us. Wow, she is the most beautiful, amazing kind, patient, caring, and professional sales person we’ve ever seen or met! We left the store feeling so grateful for her help and her divine service! Also we love what we purchased! We highly recommend this store and their number one sales representative, Jasmine!!!
If you Dont care about after sales iasue you are at right place. They dont cover design flaws and wont support on that.
Trent was great. He made sure we find the right items with the best price possible. Would highly recommend Ashley’s in Folsom and Trent will surely help you out.
All the employees. Very nice and very helpful.
Our chair broke and we needed a new arm chair. My Husband and I went to American Gallery Furniture. We were in and out of there in less than 10 minutes. We went a couple doors down to Ashley Furniture and were met by Gary. We told him what we were looking for and what we could spend. We ended up buying a chair and making plans to come back to furnish our new home in a year when we are done building. Gary showed us where all of the great deals were. We ended up buying something different than what we came in for but left with a smile on our face and lots of money left in our pockets. Thanks Gary!!! We will be back
Excellent customer service by Trenton. He was knowledgeable, friendly, pofessional and thorough. We never felt pressured. He shared ideas, suggested colors. Took measurements. He truly has an eye for design and decor. We were in the store with him for literally 3 plus hours.....we are furnishing a new home so we were buying a LOT of furniture including top of the line bed. The variety in the store was very good. We also want to thank the GM Andy for his assistance with pricing. Great experience. Can't wait to see all of this new beautiful furniture in our new home.. THANK YOU Trenton!
Trent was a sweetheart and a low pressure salesman who gave us excellent help. The shopping through delivery was so pleasant and easy. I usually detest working with salesmen as they don't act authentic. Trent is the guy next door and very enthusiastic and easy to talk your furniture needs and wants to him. We are in our way back to furnish another room
I have recently moved to states with my husband and i wanted to buy furniture for my house, i was tired searching online so i thought of going out and checking some stores personally and i am so happy that i went to Ashley store. I literally ended up purchasing everything for my new house from there. I bought bed, mattress,side tables, coffee table,chest drawers. Almost entire setup. The store is just amazing and so is Gary. Gary patiently tried to understand what we work looking for and directed the right set of furniture to us. Gary is amazing sales person and very sweet and kind soul. Thanks for helping me setup my 🏠
Very unhelpful, came to pick up furniture and they just said here is the door and gave us a dolly to take out of store
Javier was a pleasure to work with on this purchase. I'll plan to make future purchases with his help soon.
From the moment we walked in to this location we were greeted by Trenton. He was very pleasent to work with, super helpful and knowledgeable. I was very happy and thankful with the service Trenton provided. We will definitely come back for more purchases.
My salesperson, Trenton, did a great job showing me the different models of sofa sleepers. He was very knowledgeable and friendly.
Great experience, salesman Trenton was very professional. He went over details on the furniture we liked.
Iona is awesome
Mioko was our sales person and so was a new salesman. They were very nice and personable! As d very knowledgeable! I ended up buying a couch and loveseat and will look beautiful in my family room. And they gave me a great price and discount.
Ashley came through again.twice I've bought furniture from Ashley, always delivered on time with efficient and courteous people!
Trenton was very polite and professional. Worked with my wife and I to make sure we were happy. Great customer service.
The Ashley associate was Very helpful and new the store inventory to assist us in selection and buying family room furniture that we love.
We had just purchased a house late last year and needed a ton of new furniture. Savong (Sam) Amnatkeo was our sales associate and helped us find a great deal on 3 new beds, bed frames, and 2 couches while also being very knowledgeable about financing. Since then we have had a few issues with one of the couches but we are able to reach out to Sam and always get a quick response and assistance.
This is our 3rd time purchasing furniture here at Ashley and once again we had excellent service. Ioana is an absolute pleasure to deal with as is Abdel. We'll be back for more! Looking forward to working with these wonderful people again.
Very helpful and knowledgeable sales rep. Name Chang.
The salesperson was polite and not pushy
If I could give a no stars I would , me and my wife were greeted at the door and that was about the extent of customer service, we walked around the whole entire store I counted 9 employee's by the time we left, not a single one asked me or my wife anything, so we walked down to American Furniture which is 2 businesses away and purchased a 1000.00 sofa, never again will I purchase anything that has the name a Ashley Furniture on it. Also we went back after our purchase and basically said you guys lost a 1000.00 dollar sale and they still treated us like we shouldn't be there, I'm absolutely disgusted
Unprofessional organization. We ordered a living room set from this store and paid for delivery, set up, and the extended warranty. You have to pay for delivery and set up if you want the warranty. Two weeks later the furniture showed up as scheduled but it was not the color we ordered so we sent it back. After speaking with the store, who questioned our ability to see colors, arranged for a second delivery. Two weeks later the delivery team showed up with furniture that was the color we ordered but not the set we ordered and the sofa was missing the back rest. I am done with Ashley Furniture and I hope this helps others with their furniture buying decision.
Joana was very helpful, thanks for the new couch!
Came in and was greeting by West. Amazing Employee! He was able to find the dresser I needed.
Very nice and helpful sales person
Omar and the manager took excellent care explaining comparisons to us, giving us time we needed to purchase.
Jasmine was awesome
Great shopping experience today with HIral at the Folsom Ashley store. She was very helpful and made the transaction fast and easy. Very knowledgeable as well. Thanks for the great experience!
Ioana was excellent sales assistant and I would be happy to send my friends to your Ashley Store in Folsom.
Very helpful without being high pressure sales.
I couldn’t use my gift card AGAIN!
Had the BEST experience with Julia! She helped us design our perfect space for our new home! Can’t wait to go back to have her help with the finishing touches!
Hiral is such a nice and kind person!
Ioana was attentive, informative and great with our daughter during our purchase!
Very helpful staff and friendly, Ioana was respectful and patient with our daughter who was active throughout the store. Great customer service and great attitude helped us stay and select the furniture we wanted.
Our salesperson, Ioana, was wonderful! Super helpful, no pressure and the manager is amazing! Friendly, accommodating and so helpful with the details of the transaction and delivery. Didn't think much about Ashley Furniture until today. Will definitely return and recommend.
Omar was a great salesman! They always take care of us there
Julia was very helpful with purchase
Ioana was great!
Mariko and Abdel were awesome at making our shopping experience seamless! Thank you!
Worked with Juliana over the holiday weekend . She answered all our questions and stuck close by in case we had more . Super knowledgeable and helpful and zero pressure . Wil come back and buy again from her!
Jasmine is amazing!!! Ask for her
Julia was amazing!! She helped my family and I on two separate occasions, and I finally chose a couch after everything. We were in the store for hours on both occasions and she showed patience, care, and kindness- overall amazing customer service. Thank you so much Julia, we will be back again soon to the Folsom store!!
The shopping experience was nice. Julia helped out and answered all of our questions well. She helped us pick out our recliner.
Julia has been awesome ..!! And of great help at the store. Thank you so much for being flexible and customer friendly.
Julia Seckinger was unbelievably helpful! She listened to what furniture we were looking for and very quickly was able to help us find it based on her expansive knowledge of Ashleys wide selection! One stop shop! They had everything available with quick delivery times. We are in love with our new furniture!! So pleased with our customer service experience at Ashley Furniture! Will definitely be back for future needs!
I love this place and all the options.
Julia was very helpful. Thanks for guiding us on our purchase :)
Ample inventory. Efficient sales staff. Friendly. No delivery yet.
Very friendly customer service. Despite having less people on the floor that day they very extremely attentive and helpful - would highly recommend this store.
We were in need of a piece of furniture the day we went out shopping. We browsed two other furniture stores before stopping into Ashley. We were greeted by Mariko who is so incredibly warm and kind. She helped us search for some pieces that were in stock at the store since we were in need that day. We got exactly what we were in search of and had a nice time being supported by Mariko and her colleague.
Our sales associate Mariko was very helpful and kind. We went shopping for a new dining table and chairs and she was incredibly patient since we took a while to make a decision. We absolutely would come back to see her the next time we need to make another furniture purchase.
Great job by Jasmine Parker-Slatten showing us the right dining table/chair options. Friendly and attentive.
Gary was a great communicator and went over many of the options, never pushing us in any direction.
Just bought a beautiful love seat recliner thank you Julia and Ashley for the great customer service!
We shopped for family room furniture and there were many choices. The sales representative, Savong (Sam) Amnatkeo, was very professional and patient, answering all of our questions but allowing my wife and I privacy to discuss options. We never felt any pressure one often experiences when shopping for furniture. We decided to forego shopping at the next store on our list. “Sam” made all the difference.
Mariko was very helpful and very patient with us in helping to choose a dining set and went beyond by looking for different chairs that we wanted. Also the manager gave us a great deal.
Great experience shopping here at Ashley’s. The GM was great to work with. I will recommend to all my friends and family. They had the best selections around town, and we were happy to find what we needed for our home, which was two accent couches and another standard couch. Can’t wait to visit again.
Julia was so helpful when we came in wanting to purchase a mattress . She made the process so easy . Would recommend asking for her is you come here.
Julia has been wonderful with guiding us when making a purchase today . Every experience I have had with Ashley has been wonderful .
Jasmine did an excellent job today helping me purchase a dining set! She was patient, informative, and willing to meet my needs! She paid attention to detail and offered many ideas to complete my dining set! Thank you Jasmine!!
Ask for Julia! She showed me exactly what I needed. A beautiful sofa thats a perfect fit. She helped me get everything squared away quickly and kindly. Ashley has a great selection I’ll definitely be back for bedroom furniture.
Hiral was very professional and helpful in helping me make my bedroom purchase. She was very pleasant to work with and I enjoyed her professional skills in her ability to help in my decision making. Awesome lady! Thank you Hiral!!!
Jasmine is a totally awesome salesperson! She has lots of patience which is a blessing for me because of my special accommodations. I pray that she makes sales manager soon because of her talents/gifts. She stayed 2.5 hours overtime to get my order completed. Thanks Jasmine 😇
Jasmine was awesome! Super helpful walked me through every aspect of the warranty and was really personable. Best salesperson I’ve dealt with in a long time.
Best furniture
Outstanding furniture
Great experience today buying a new sectional from the Folsom location with Jasmine! Wonderful customer service!!
Jasmine was amazing!!! Got my father in-laws chair all set for him!!! Thank you for making easy and fun to shop!
Amazing service with a smile !!
Had a great and easy experience shopping for our home. Omar was very compassionate and professional helping us search for the right furniture and prices. Highly recommend checking them out and ask for Omar.
We have made 4 purchases now at Ashley Furniture-Folsom. We have been very happy with the service and prompt assistance. Omar, by far, very friendly and always pleasant to work with. Dan and Denise Shemenski
Went to the Folsom store, and Julia was amazing! Love everything about our experience, the furniture, the service, the value.
Great shopping experience, Julia was patient while we made and changed decisions for around an hour. Would definitely recommend for anyone wanting to fill their home :)
We worked with Julia after buying a new home and she was amazing! So patient and helpful - we're so excited about our new furniture
Amazing customer service from Omar. Knowledgeable, helpful, friendly, patient, and made the experience so enjoyable. We were given the time and space to look and all of our questions were answered. Never felt pressured or rushed into something. We will have delivery of our purchases within a few days (during the holiday season). We were given a fantastic deal courtesy of Omar and the manager, Sarmed. It was a lovely experience and we will be returning soon when we are ready to purchase our bedroom set. Great selection- you cannot go wrong at this particular Ashley HomeStore. Thank you so much!
Thank you! Ask for Julia S!
Julia was reasonable, efficient and a pleasure to work with. I appreciate the professional negotiation and knowledge on the bedroom set, couch and mattress.
Mariko was so incredibly nice to work with and got us a great deal on our couch! I would definitely recommend coming to see her!
Jasmine is the best sales person I have ever worked with. Definitely coming back. Super helpful and knowledgeable about the product
Julia was extremely helpful with finding a great mattress and bed frame for us.
Really helpful staff, accommodated all of our needs and helped us find the perfect bedroom set and couch for our new home
Jasmine Parker Slatin helped us find my perfect electric reclining chair at a great price. And a bar cart.
Jasmine was very helpful and super sweet. I'll be back to Ashley's in Folsom thanks to her.
Jasmine was a great help in getting me the mattress I need and bed set!! quick straight and to the point!
As soon as we walked in we were greeted with a smile. They allowed us to walk through without any pressure. Everyone was polite and helpful. Julia was wonderful and patient with us. Thanks for your help and staying connected with us making sure we were happy with our purchase and making sure everything went smoothly.
This is my 4th set of couches that we buy at Ashley, and the experiences are always good but this time it was even much better, Julia was an amazing sales rep, she is very knowledgeable and super nice, thank you Julia and Ashley Furniture
I worked with Jasmine today while I was shopping for a dining room table. She was great and helped me find the right table for my space.
She was very helpful and sold me on Ashley furniture quality. The person I worked with was jasmine. Great store!
Jasmine was amazing! She answered questions we didn’t even know we had. She helped us find a living room set that would fit our needs. She was knowledge, patient, funny, and down to earth. She made us feel important BEFORE she knew whether we were buying anything. When we left the store my daughter said, “that was a great shopping experience!” Thank you, Jasmine, for all of your assistance. We cannot wait to relax in our new LR set!!!
Jasmine was very helpful and worked hard to help us find what we wanted
very helpful RSA’s we only bought some clearance and yet Gary the sales associate helped us out with loading the furniture on our truck and was nice throughout the whole process!
Hiral is an awesome salesperson. She is super helpful and knowledgeable about the products
It’s the best experience that I have in my life, Sales people are awesome very hones not pushy. Customer Service is amazing Store manager is very friendly. I went to many Ashley stores but i bought from Folsom I recommend this store for everyone.
Julia is awesome, she helped us pick out our new Tempur-Pedic and she was super helpful and knowledgeable during the whole process of furnishing our whole home. Ask for Julia at the door!
Great Experience with Matt McCoy ! Awesome salesman, with great experience ! ASK FOR MATT !
Gary was very accommodating and made the purchasing process very easy.
Wonderful sales lady, Rosa. Very helpful to get best price for sofa and delivery. Can't wait to have my new furniture delivered.
Why is it so difficult to speak to someone from the local store. Why do I have to talk with someone in a call center out of state that does business outside in a different time zone?
Enjoyed doing business with Gary my salesman. Very friendly, well knowledgeable on products and didn’t swarm me
Purchased a small table and chairs, several delays in delivery (which they did not contact me about, I had to reach out to them). Items looked nice when delivered. Since the delivery was several days late, we were headed out on vacation and did not have the opportunity to use the new set. When we got home and sat on the chairs.....they are like baby chairs, you feel like a small child sitting at an adult table. I contacted Ashley to exchange the chairs for something that would work with the table. They refused, stating you have only SEVEN days to return/exchange. OMG that is insane, so, due to their tardiness of delivery, I am stuck with chairs that won't work. By the way, I contacted Ashley 12 days after delivery. It wasn't like it was months later. I am so upset; I have a brand-new kitchen set you can't use comfortably.
Not happy with the service. Because of the Ashley store mistake, the delivery person denied to pickup/recycle my old mattress when they delivered my new mattress. My old mattress is still lying in my house and no where to store it. All my efforts to get it resolved with Ashley store was down the drain. I would not recommend purchasing from this store.
Beautiful furniture
We ordered a dining room set that included a table, 4 chairs and a bench and we ordered a couch and love seat. We had to wait 4 months the couch and love seat! We were told our dining set would be delivered in April, then it was May and then June. You can never get a hold of the Folsom store on the phone so twice we had to drive to Folsom to talk to someone in person. Because we never heard from them for our "June" delivery, we decided to cancel the order. They delivered the 4 dining chairs in April but we never received the bench or table. Now they tell me they canceled and refunded us for the bench and table but they won't take the chairs!! What the heck are we supposed to do with 4 chairs and no table?? I am done with Ashley furniture. The way they've handled our order is unacceptable!
Used car dealers of furniture. Felt pressured and unheard. They try too hard without listening.
Mariko and Abdel wow... made my experience amazing I will be a life time customer And will refer anyone ask for Mariko
End of March or early April went to Ashley to see what was available for the type of furniture we were looking for. "Jasmine" sales person was our first contact and was very helpful to us, but had to wait on purchasing until the end of April. Went back to the store on 5/19 looking for a recliner for our house instead of what we had originally wanted. Purchased a sofa recliner and wasn't disappointed by the style and quality of the product. "Mariko" sales rep helped us in this purchase as Jasmine was busy with another client. The employees are great and we're happy with our purchase 👍
One of the worst experiences in the Ashley Folsom store. Their technology is so outdated that none of their systems work properly, and you need to be prepared to wait for atleast an hour and half for billing, with no respect of customer's time. Worst part is that if you get any enticing vouchers from the store manager on your purchase to use for next purchase, please be aware that those vouchers/coupons/store credit will never be applied any time you do a future purchase, they are scams! You will be told all sorts of contradicting reasons to not apply those vouchers. So don't make a purchase if you think they are giving you good deal, but in reality they are making you fool! Lastly, the store takes no responsibility if your item is damaged, you need to return on your own to the warehouse.
They do not have salesman to help you out. We had to wait and explain 3 different sales people what was promised to us and the last one said it’s not even a thing. Never go to their store to buy. Order online. Visit store to checkout the item in person.
The sales people are great, the furniture is great quality, they would have received 5 stars but they do not deliver. Had to call around to find friends to help and get a time that works for everyone. Very difficult. I have no problem paying for delivery.
We had an awesome experience with Gary and his manager! Gary answered all of our questions, showed us the details on the recliners we purchased, and was a delightful person! We ran into an issue with our credit card and his manager provided help.
the delivery guy literally THREW my loveseat off the truck!!! he did not apologize even when i called him on it! just said oh, I thought the other guy was there!
Recently visited this store to purchase some furniture. Beth was very helpful in Looking on the availability of items we were interested in. The store manager is amazing!! Willing to make their schedule work with ours and gave me a free gift for my birthday
WELL 4 MONTHS SINCE I ORDER A TABLE CHAIRS/NO MESSAGE/EMAIL/CALLED SAID I WAS 186 NUMBER PLEASE HOLD.TERRIBLE SERVICE.IF I DO NOT GET ANSWER IF A WEEK I WILL CANCEL MY ORDER
Only go shopping if you know exactly what you want. Way too many ppl working here. Purched a couch the installers damaged it unknown to us we purchased the insurance warranty and we have just been getting the run around to get it fixed or anything alot of finger pointing been almost at year now. Not happy with the customer care service
. DO NOT BUY the cleaning warranty I wasted almost $300.00 dollars They go round and round about sending someone out to clean spots that are on the warranty saying it’s not on the paper I had in my hand I went through three people and they all refused to send someone out 🤬🤬🤬🤬I will be going to Ashely’s and causing a scene which is something I never have done. But If Ican save one person $300.dollars it will be worth it If I could give this company a minus 10 .I would. As my furniture I had to send table back for another as it was damaged which took another month. My sofa came with nail almost out of material which they refused to take back
bought two recliners from them 3 years ago. they were defective from the first day delivered, had three people out to fix,last guy just left said had to order parts.motor went out 2 techs couldn't fix expensive leather recliner finally said to send to factory ...Factory is in vietnam . not going to happen on my dollar terrible customer service
Be careful with the business practices of the company. I placed an order for a bedroom set and bed in September 2021. When I purchased this set, I was told by the sales representative I will not get billed until the entire order is received. We'll, the most expensive piece was delivered the following week and I was billed for 95% of the order. It's approaching February 2022, I've made 3 payments for a bedroom set I haven't received and not expected until March. I'm not complaining about the supply chain issues, it's more about telling me I will not be billed until the whole order is received and then the submitted the invoice to the credit company for payment.
Xavier, at Ashley Home, was awesome! Quick, easy process and was very knowledgeable about my questions!
BUYER BEWARE - I have been dealing with Ashley Furniture for a month and a half on a bed return/exchange. We bought too small of a size, called the same day after delivered (12/3) to notify we need to return and exchange for a bigger size (spend more money!) and was told by their customer service that same weekend we would be able to go in and pick out the correct bed and a new delivery would be scheduled the following week. I called the store the next day (12/4) to schedule appointment and they then tell me that it needs to be approved by the District Manager. I understand and request an ETA. 1 week. So I call a week later. No response from DM (12/10). I call 3 days later no response from DM (12/13). I drive down the store (12/18) and speak to the store manager/supervisor in person, express my issue and he says the district manager is being replaced by a new guy before the new year, we would have a response before the Holidays. Fast forward to (01/03) and I still hadn't received a call back. Called the store was advised two weeks. Called today (01/15), no response and the store manager is out sick, new email being sent to the new DM. I have been pushed around by them for a month and a half and have had absolutely nothing resolved. I cannot begin to explain my absolute frustration and disappointment in regards to this company. Absolutely do not recommend ever buying from them. Their hold times are 25 mins to an hour long, no one can help you "because this isn't a store level request" and if by the off chance your disatisified with your purchase they do not care at all to resolve it for you.
Terrible service. Bought a bed. They put in the wrong order for headboard and rails first time and sent it back. Next delivery was 1 month later and this time they still sent wrong size rails and the bed looked used so sent it back again. Extremely disappointing.
Very understanding and helpful
Rachel was great. Very friendly and greeted us at the door. We were looking to purchase additional sections to add to our couch after realizing it was a bit to small. Rachel was able to look up our previous order, identify the pieces we wanted and scheduled a delivery date for just 3 days after our visit to the store. We ended up roaming the store and bought a few extra items as well. We received additional help here as well in looking up our other furniture to identify matching pieces for each space. Great experience. Great store!!
Too expensive and small selection
If you are looking for a great deal on quality furniture with the most amazing customer service, look no further!!! John Vera is the best! He goes out of his way to help his associates and his customers to get exactly what they need. Even though there is an Ashley furniture down the street from my house, I drive 40 min out of my way to see him. You can not beat the customer service and knowing that there is someone there to help you if anything goes awry. I littaraly just called him to ask a question about a purchase I made 3 months ago and he not only answered to me right away but also remembered me too. Wow, a furniture place you can trust that always has your back. I highly recommend this Ashley's.
Bryan, salesman, was very attentive and listened to what I needed. He helped me choose what I need to be comfortable in my final home. Highly recommend Ashley’s.
I don't have zero point option to select. The product is delivered with damage and they want to change it and the delivery date is always changed and need to wait for a product for 3 to 4 months. This is not at all accepted from Ashley. The person who said as the superior manager in my customer call in Folsom is not answering the question properly and not concerned about the customers at all. This is very bad on ASHLEY
Great staff who helped us make the right choice
I need the Folsom Store but no help stay on the line then get a call back and never gets me the Folsom store. So why should i do any more shopping there
On 8/24/2021 my new bed was delivered, the delivery men damaged my stairs and the bed was set up incorrectly. It has now been 2+ months and I have yet to hear back from anyone at Ashley furniture with a resolution, despite my multiple phone calls. I am a repeat customer and have had great experiences previously. The sales representatives are great and I would have continued to be a loyal customer had someone at least called me back with an ETA on the repairs. Even if I had to wait for the actual repairs to be done, it would have been nice to know someone was actually working on it.
Wasted an entire day at a competitor store the day prior, and ended up buying some furniture I didn't love. Went the next day to Ashley, immediately found exactly what I needed, they had it in stock, better quality and look, and paid just a little less. Great experience.
Great customer service, no pressure sales. Professional, knowledgeable and great to work with. Would definitely shop here again for any furniture and bedding needs!
It's absolutely my favorite furniture store
Xavier was extremely helpful and knowledgeable in selecting a mattress. Professional and friendly. Definitely would recommend him and the store!
We loved the furniture, we loved the prices…however it’s taken two months since we bought our entertainment system and still don’t have it. I understand covid has made things more difficult but, they don’t even call to tell us our order got pushed back three times. We stay home to receive it and it doesn’t show. Then we call for help and wait half an hour yo be told we have no order? It’s so disappointing. The customer service is great I’m store but awful over the phone. Not worth all this.
Xavier was a great help!
No good store Bed set delivered but some parts are missing. Need to wait 1week more for missing parts to be delivered . Can’t use this room and bed either
Terrible experience Damaged chest delivered but no return, no replace. Need to make appt. for repair in 10 days .Had to visit office 5 times to confirm date for repair because each time has different date.
Younger employees lounging on couches on their phones. I asked one girl if I could try out the couch she was laying on texting her boyfriend (I know this because she told me she was texting her boyfriend) and she says, "Yeah, I get paid to do this all day." Uhhh, cool. And 45 yr old guy helping us telling us his real job is as a dj at the bar down the street and he has no problem getting tail because he's an awesome dj. Then he tried to sell us a 5,000 dollar mattress and said he would throw the couch in for 1,000. Are these people insane? We said no thanks and bolted for the door. Stay far away from this location.
To all those current and future furniture-seeking individuals out there, be cautious of Ashley Furniture. You'll be greated at the front door promptly and properly; however, if you do not state that you just want to browse around, look, and not be bothered you'll be accompanied by a staff member (or two) throughout the entire duration of your visit. There's customer service, then there's an overarching leaching effect to try and get you buy the most expensive products. Some salespeople are down to Earth and try to educate you on the quality of products. Yet, those individuals are usually with others who can't take hints towards social-cues and mannerisms. A good salesperson knows when to let customers be so they can discuss potential product procurement; yet, those at Ashley Furniture go to great lengths to ensure you have a semi-uncomfortable visit. Sales tactics are useful if used correctly and with the right persona, attributes that salespeople at Ashley should probably work on. We went in with the mindset that we were going to walk out with a mattress and ended up trying to disperse from the premise as quickly as possible.
Great experience and wonderful customer service!
Sean was great. He was able to find what we needed, in the specifications we were looking for. Great service.
I bought and paid for a sleeper sofa the middle of August, after 2 months it has finally arrived. I thought I was buying from a high end dealer and had no idea it would take this long. And now it has a defect. So disappointed!!!!!
Horrible experience!!! We came in to look at love seats and the salesman IMMEDIATELY tried to upsale us to a $5,000 tempurpedic mattress!! He was insistent if we purchase the mattress he would "give us" the love seat for $400. We told him we were not interested at all in the mattress and just wanted to know price of loveseat, as he had not given us price yet for that. He sat down on the loveseat, with his calculator and paperwork. He said he had to call his boss, to get best price for us. After 5 minutes we headed toward front of store, he followed! Near front door, he stopped us and said he had great price for us. He opened his iPad and showed us the numbers: $7, 100!!! We had told him we weren't interested in the bed, but he ignored what we said. He then reiterated he had thrown in the loveseat for $400, with purchase of bed. "We don't want the bed...what is price for loveseat alone?" He then showed us his iPad...if purchasing it alone, $3,295!!! WHAT???? We told him, we were not interested and he said, "Hold on my boss wants to meet you and say hi". Yah, we know where that would have lead, we weren't born yesterday!! All the boss was going to do was question our decision and pressure us!! We headed to front door, salesman gave us his card, we left, shaking our heads, laughing about what had happened!!! We will never return! RC Willey, here we come! (They have never pressured us into any purchases!!)
Excellent service. Took us three times in bugging Sean. He was very helpful
Absolutely horrible experience with this company. They confused my order with someone else’s order, rescheduled it without notifying me on multiple occasions, and I still have not received a refund after finally cancelling my order. It’s impossible to get a store employee on the phone, and their call center employees are less than helpful. I had to drive down to the store on 4 different occasions to try and fix my order, and it’s looking like I will be making a 5th trip to try and secure my refund. I was incredibly disappointed with Ashley and will not buy furniture from them in the future. In good news, I was able to go to an actual mattress store and had one in two days with zero issues.
AJ was very helpful and was a pleasure to work with!!
I had a very good experience here at this store, the staff was friendly and took care of me and what I needed. I’d definitely come back over here again.
Sean took good care of me. He was professional and he found exactly the things I was looking for.
First, you need to know that you have contacted the wrong Sandra Menefee. I live in Florida and the person who need lives in California. Please contact her Sandi Menefee
One of my lamps were broken on delivery. I called customer service for a simple replacement. They said I had to bring it, I had move and much further away. I make the drive and was told, you didn’t have to drive all the way and they would send the replacement at no cost to me. Why did I pay for a broken item and it’s Ashley’s good graces to send me the item I paid for, for free.
Giving three stars because communication was very poor and unclear about furniture delivery. In store experience was great, but again delivery was very poor as rescheduled without permission so work now has to be taken off again to be available. Very inconvenient.
We ordered furniture on memorial day weekend with the sale going on... Furniture was delivered next week and arrived damaged. The delivery guy took pictures and said customer service will be in touch to work on the replacement/fix/refund within 24-48 hrs. After 2 days, nobody called so I called in to get the ball rolling...was quoted 24-48 hrs again for a response. 1 week went by and nothing, so I called back and had a new case opened as the guy said it was done incorrectly on the 1st time. Again, waiting for a call back and nothing... It's going on 3 weeks now with no response and all of this time we have kept our cats locked in the room as to avoid them on the furniture since its going back to the store. We have company coming too for the 4th of July and now we have this hunk of damaged furniture in our room taking up space. Very upset with the lack of response at Ashley...we will not be shopping there again!
I researched the mattress I wanted before going to the store. I was prepared to buy it when I got there. The salesman told me I didn't want that and tried to sell me a $6000 mattress that I DIDN'T want. He was very pushy and borderline arrogant. I left with nothing but a bad taste in my mouth.
Very good variety and quality, helpful sales people.
I had never been to a furniture store where the employees on the floor seemed so cohesive, friendly, and willing to be helpful. Jenna was really patient with me as I looked at furniture and she walked with me step by step to get a mattress. Seemed like every employee in the store was willing to offer their input and help me think of factors to consider when investing in a mattress. While I purchased a mattress and base that day mostly due to their wonderful informational help and deal they were offering, I ended up cancelling the order a couple days later. Regardless, the cancellation process was fairly simple and I'm glad after talking to them a couple times on the phone that it was resolved. Hope everyone can have as positive an experience with their customer service as I did.
Love the bed we purchased. They said it would be shipped 1 week later prior to purchase but after the purchase they said delivery would be 1 month later. I am expecting it to be even later based upon what I experienced and reviews I read but hopefully I will be surprised. I will post more soon.
Purchase was placed September 2020. Item never delivered. Refund was continuously promised, but never delivered in full. They lied continuously throughout the process.
Fabulous customer service! Ask for AJ!!!
The salesperon in the store was really helpful. When I received my buffet the cabinet door didn't close properly and the delivery guy assured me he opened a case and a technician would call me promptly to schedule a time to repair it. This never happened. I called the Ashley Customer service number and after sending photos of the necessary repair she asked me for the serial number on the piece. Couldn't find it anywhere so when I said it must be on the back and I couldn't move the piece to find it, she was annoyed and said so , I will need to send a tech JUST to get the serial number to order the part and then to return to fix it. I'm thinking to myself, this is crazy. I paid 1200 for a piece of furniture and they're annoyed at me. And the tech won't be here for 3 weeks. So, their delivery guy lied, the customer service group is not really great at customer service, I'm kind of scared to see if the tech guy is really able to fix the little magnet attachment on the door. We'll see how this ends up. Not looking good so far. Next time I'm buying from RC Willy.
Great service, we left the store very happy and satisfied. Purchased a queen bed set and swivel recliner chair at a great price! Matt McCoy really took care of us!
Absolutely horrible experience! We bought a huge amount of furniture over 3 months ago and have got nothing but the runaround. They lie and ignore your messages. They will never call you back or follow through. They just keep saying some items are on back order. They won't deliver what is in stock because they don't want to make two trips. The manager is never to be found and never returns a message. Take your business elsewhere!
Have no clue when our sofa we bought a little over 2 months ago will be here. Delivery date has changed 3 different times and we only found out each time because we reached out. The communication is garbage and needs to be fixed. I’ve called multiple times during their “open hours” and get a robot saying they are closed. I’ve always heard good things about them, but this experience has sucked.
Great service, thank you.
The person whom waited on us was very friendly , and respectful. Did not pressure us which I appreciate much . Was willing to give us time and space to make our decision .
Aman dis a great job of answering all our questions. He was kind and courteous!
Good deals and great quality furniture
Horrible customer service. Nobody knows anything and all you get is a no. I made a mistake once getting anything from Ashelys, spent 4k 9n furniture, guaranteed won't happen again. This or other locations, its just bad quality, service, customer relations...
Poor customer service. Delivery is never when promised.
Service rep was really good once we got one. No one came up to us to check on us, wasn’t until I asked to speak to someone bc we needed to buy furniture. But once they did, they were helpful and gave additional discounts.
Terrible customer service, damaged goods, managers won’t return calls and delivery stole sentimental item in the home. I wish I would have read the reviews prior to my purchase. Customer service is terrible and managers do not take calls or call customers back. Purchased a bed frame, delivery was scheduled pretty quickly. Item arrived broken and the delivery guys tried to tape the broken boards but ultimately couldn’t put the bed together due to other pieces being the wrong size. During the assembly they decided to use some tools my husband left on our dresser and somehow 1 of the tools in the set went missing. I’ve been trying to get in touch with the distribution center to get the tool back, since it has sentimental value - it was a gift from my husbands father. No one will return my call, the driver won’t admit he “mistakenly” took our tool and somehow, 3 days later the bed frame still hasn’t made its way back to the distribution hub so we can get a redelivery date. This has been a nightmare and it’s clear that Ashley doesn’t care about anything but collecting your money. They need to take a good hard look at there company values, ethics & staff. Allowing delivery staff to go to customers homes, only to take what’s not there’s, is bad business. Do better and hold your staff and managers accountable for behavior.
Blend of good service with not too much pressure.
Very friendly staff and not pushy
Good service by my salesperson, but many mask-less employees. :-(
Fabulous team with a heart to really serve clients! Highly recommend to help with any furniture, accessory or bedding purchase! :-)
INCREDIBLE
Dident find anything
I guess I should have read the reviews prior to our purchase as well. We made a $2800 purchase (SO-776560) and found the corner wedge to be damaged after the delivery drivers put it in our living room and tried to position it so we wouldn't see the damage. I caught it and called customer service 2 hours after delivery to explain what happened and they said they would send a tech out to view the damage. That was on Dec 24,2020.... 2 weeks later a tech came out and said yes this damage looks like they dropped the couch and it needs to be replaced. It is now going on a month since delivery and silence on their end so I called and left a voice mail because ofcourse their "experiencing high call volume" and they said they will respond back within 48 hours and that came and went so I decided to chat online and now they stated that I'm not approved for an exchange but they will come to my house and fix it. What? That doesn't even sound right. There's a deadly virus called Covid-19 and I don't want 2-3 workers in my house if I don't need to. This is ridiculous and my advice to everyone is STAY AWAY FROM ASHLEY FURNITURE. THIS IS A HORRIBLE COMPANY THAT DOESNT STAND BEHIND THEIR PRODUCTS AND IS NOWHERE TO FIND ONCE THE PRODUCT IS IN YOUR POSSESSION!
Worst customer service I’ve experienced in ANY industry. Purchased our sectional in October and we still don’t have it. It’s COVID times and we understand there are delays, BUT lying to your customers because your computer system and warehouse don’t sync up is completely unacceptable! Alex is the most unprofessional Store Manager and has trained his customer service reps to respond to customers via email saying “I cannot force my boss to call you” (Thanks, Sherry!). We still don’t have a delivery date and all they have offered to make any of this right is a $200 store credit that I have to go to the actual store to pick up. Still waiting on a call back from a manager (it’s been since Dec 26th that Sherry relayed our message to her boss) and corporate escalations hasn’t responded either (also since end of December). Never buying anything again from a company that doesn’t care about their customers.
I waited 6 weeks for delivery ,they rescheduled 3 times. I finally canceled my purchase. Then they took 2 weeks to refund my money only after I went in the the folsom branch and demanded a refund. Very bad experience. Go to Costco to get a couch save the hassles...
Placed an order in October was put off until December 3 when I was told I would have my full living room delivery, gave away our entire living room December 2, and I had a No show after several phone calls there was no delivery until January 3 so in a nut shell got our money back ordered from another furniture store , we will NEVER STEP FOOT IN ASHLEY FURNITURE AGAIN ! TERRIBLE customer service 😑 they don't care!
Read before YOU GO IN!!WORST CUSTOMER SERVICE EVER.GOT WRONG stuff delivered 3 times . Took forever to reschedule delivery. Store manager is a lair. Finally got the stuff after 3 months and was damaged furniture. Lord knows how long it will take to fix it. Its been 6 weeks already did not hear from anyone yet😭
This store is great but the customer service on the corporate end completely ruined it for my household, two attempted delivery both times products came damaged or didnt come at all, no call back, no apology, absolutely the worst customer experience I've had with a big store like this one...
Got a call that the table and center console delivery for the ordered set is outside our home, cancelled the delivery cause we’re not at home, and called the store, informed us that they will delivery the set at the same time, scheduled the delivery and been waiting, until we finally called the customer service cause we didn’t get a call from the delivery guy, and says that it cant be delivered that day. A 9 piece living room set ordered, arrived with only 6 piece set, called the store, they said only the 6 piece was in the statement. Not as promise by sales rep inside the store... BEWARE!!!
Worst customer service experience I ever had in my life. This store and people who work there just sucks.
Very Rude Sales Personnel....As long as you are interested in some purchase, they will behave well and the moment u show little hesitation they start rudeness.
Sales manager John is great! Salesperson Matt "The Real" McCoy is cool too. Great shopping experience. Very helpful guys!
I wish i could give 0 stars. This store is a joke. No one ever answers the phone or calls back. Still waiting on items ordered in May. Multiple items have come broke. No call when items do not show up on time. Rude and absolutely horrible customer service. Honestly, I have no idea how they are still in business
I placed an order two months ago. I understand due to the pandemic shipping delays. However, I think this should have been a straight conversation from the start. Well I order somewhere else. Got the product. Have and cancelled order. The issue was the cancellation. Lol no one in the store said anything. Sorry for you inconvenience, delays, etc....... not one word! Once I said I order and received product. I need a new couch and I seen one. But with the attitude. I am at an age where I pay for service or manners. Haha Ashley employee have none!
Great deals and service
Lot to look at salesman was great
Aman was very friendly and knowledgeable. The service was good. We'll be back!
Super nice very accommodating
I bought over 13k in furniture in July and am still waiting for the rest of my order. The manager Alex is a lier, he says that he will call you, but never does. I never got an email or phone stating that my order is delayed. The salesperson was great, but my experience with them has been an nightmare if I can give zero stars I would.
You can't reach anyone by phone ( local store or customer service) for an update. It appears to be designed that way. Manager was suppose to get back to me to provide an update as to the delay in delivery. INever did. Finally, we got a refund and went somewhere else
Great service! Great prices!
very good service from danka she helped me with the prices and make my order very fast she is very kind
Mellow atmosphere. Sales people dont follow you around. They are willing to make a deal and are eager to please their customers
Horrible experience -- 3 months delay to deliver a bed! Would give 0 stars if possible I ordered a bed frame in Dec 2019. The salesman in the store paired the wrong bed frame and headboard in the order, so when the bed arrived it couldn't be assembled. A technician who came to fix it thought the wrong screws had been delivered, so ordered them -- from the factory in Wisconsin.. 10 days to arrive, and when they did, of course did not solve the problem. When I complained a different tech ordered a new set of legs, --another 10 days to arrive, and again did not solve the problem. At each visit to the store I was asked to wait at the customer service while a ticket was opened. Talked to the manager in person, and he couldn't help. The staff in the store seemed confused and kept passing the buck around about whose fault it was -- the factory in Wisconsin, the store etc. After 2 months, the root cause was finally identified when they reviewed the original order. Then a new headboard was ordered --again 10 days to deliver. Finally got the bed set up in March 2020 -- 3 months after the delivery!. No apology from the manager. I observed the way the staff behaved during the whole episode -- the ladies at the front desk genuinely tried to help, but were hamstrung by their order process. The manager and other staff could not identify the problem for a long time, and their discussions indicated they were just trying to point fingers. Will never visit this location again.
I bought $ 6600 furniture from Ashley Homestore at Falsom then i decided to change my order no boday is answering my call . I am trying to concel my order that I paid for but no one is helping worse customer service I should write a complaint against this place . Please do not go there Ahmad Bashir
This particular store had great items as well as amazing staff.
The store manager and the staff are really good, i got a great deal and also a very good after sale service
This company is a scam!! Bought my daughters furniture here told me it would be delivered a month later. A month and half later they tell me it will take another month!!! Had to cancel my order! They shouldn’t sell things they don’t have! Take your money but don’t deliver products!
Buyer beware. Matt McCoy at the folsom store will be great at first. You’ll order your stuff and be told it’s available only to learn it’s not. Then when you go to the store he hides and won’t help you. This has been the worst experience. Do not purchase from Ashley Furniture. Go to a more reputable company.
Very helpful staff and gave me discounts without me asking. They helped me save even more on my purchase.
Very good prices. The quality is a little less, but we got their extended warranty and when my kids ripped the couch they sent someone to repair it good as new!
Ashley has been wonderful! I bought 2 recliners which we love. The bar stools are beautiful, but did not fit at my island . They graciously allowed me to exchange them. Michael Spivey has been patient and helpful during the whole process. He is a great sales associate and we appreciate all that he has done for us.
First time we have ever been to this store, we were introduced to Aman. He was a really knowledgeable about the things we were in need of. We really felt comfortable with him, he is very kind and just a likable person. We bought what we came to get, and received a great discount and were treated great by all.
The customer service was excellent. I knew what I wanted & did not feel pressure to purchase anything else. I will continue to shop at Ashley Furniture in Folsom.
Large selection and the guy man who helped us was really great...the buying process was easy let's see how the delivery process goes....
Sam was so helpful in helping me pick out the perfect dining room table.
It was an wonderful experience from the moment we walked in. Paul was very friendly never once felt pressured into buying anything. When we found the couch Paul was ready an willing to find the best buy he could. Thank you so.
Although our sales person was very helpful and professional, we couldn’t help but notice that many of the gas and quite a few of the employees were not wearing masks. We pointed this out and of course nothing was done. We purchased our furniture on a visa card that we had not used in months. Within hours of making our purchase our information has been stolen and somebody was on a spending spree at the Apple store in our town. Either Ashley furniture is extremely careless with their customers information, or someone did not appreciate our comments about mask wearing and decided to have a little fun with our credit card. I notified the manager, Alex, the very next day and received absolutely no response whatsoever. We have yet to receive our furniture...so I can’t comment on quality, But I would be very reluctant to shop at Ashley furniture again given the experience
Alex and Mike provided me awesome service and great discount.
Alex and Mike were awesome to deal with! Fair prices, great service, both really personable. Go see them!
I purchased a nightstand during the 50% off sale. The salesperson quoted me a lower price than what rang up and they honored the lower price. Only three stars b/c I had to ask for a salesperson to help me and they couldn’t tell me when the piece would be delivered. They asked that I call back for a date versus them being proactive and calling or texting me with it.
Matthew McCoy was a great help, superb customer service!
Matt McCoy was EXTREMELY helpful, we couldn’t give him enough praise
Really bad customer service, too many paperwork to deal with and unhelpful staffs
Made a purchase 5/7/20 for couch, and artwork at Ashley Furniture in Folsom. Couch delivered 5/14/20, though the quality is lacking and the couch itself does not compare to what was shown on the showroom floor. Was told artwork would be delivered at a later date. Countless DAILY calls, voice-mails, & emails on my part have gone unaswered almost 90 days now. I was charged for a product I never received without any follow up or correspondence from customer service. This company does NOT answer calls, respond to emails or voicemails. Customer service is non existent. I am absolutely disappointed in the quality of my new couch and would NOT recommend Ashley Furniture to anyone, nor will I make any future purchases based on my experience. Mark my words, this company will put out a fake 5 star review right after this post in order to maintain deceptive 4/5 star reviews. Shameful...
Great selection and excellent quality! Paul was helpful, friendly and gave great service!
Very friendly and professional staff. Well organized and maintained store... The store manager is ensuring the customer is walking out the store with smile. Thank you guys!
Trenton, Alex & John went above & beyond to help us find the perfect bed at a great deal!!!
Matt was perfect. He was very knowledgeable and gave lots of options. He help find just what we needed and was low pressure. We found him honest and ethical in his sale process.
Paul was very helpful and informative, I’ve purchased most of my house furniture from them and the staff are great
Thanks to Mr. Longtime Employee Michael who blew us off when i mentioned not wanting to max out my credit card and acted like we didn't have the cash(when we did) to make the purchase, we took our business elsewhere and got a much better deal, and worked with a much nicer person. Thank you Michael for inspiring us to leave.
Today was an emotional day taking my nephews to buy new furniture since they have moved in with my husband and I after their father passed from cancer last month. Danka was so compassionate and took it upon herself to get John the manager involved to help give us the best deal for this transition for the kids. My family is overwhelmed with the professionalism and compassion of Danka and John during one of the most difficult times for my nephews. They are so excited to have new bedroom furniture that they can’t wait for the delivery. Thank you again we are more than appreciative of the two of you.
Matt was very friendly and helpful
Staff was helpful!
Misleading, bait & switch, style is a turn off. Glad, however, that they do NOT require masks because we will not go to ANY business that makes you wear those disease CAUSING devices.
Bought our couch here less then a year ago and it's already broken. We don't have a lot of company over, it's just me and my wife, so for the frame of the couch, in multiple areas, to be broken already, speaks of cheap, quality. Will never buy from them again.
Staff is so generous. Big thanks to Mike and John, they were so helpful.
Velvet James was very professional helpful
Velvet and Alex were awesome! So helpful and patient with my indecisiveness. Helped me find exactly what I needed and gave me a great deal. Excellent customer service gentleman!
This was my first time purchasing furniture. I decided to come into this location today and Alex and Aman took care of I and my family. They were very patient and accommodating being that we were super indecisive. I really appreciate the service I received and I will be back next week to purchase more furniture. Thank you guys so much! Anyone in need of furniture please don’t HESITATE TO STOP BY this location and get your furniture! I can’t express enough great service.
They delivered the wrong pillows with my order. I called and asked for the right pillows to be delivered. I was advised they could not be delivered and I would need to return to the store for replacement. I went back to the store and was informed they never carry pillows in the store and they would need to be delivered. It took a solid hour for them to sort it out. During my wait, another customer had a negative experience and was upset the store manager was repeatedly unavailable and would not return her calls.
Worst. Do not go there. we ordered the bed and they delivered the damaged piece first and later they replaced but did not assemble correctly. The manager at the store is very rude and the prices are not worth for the quality.
Dylan was fantastic! I came with my wife and father not sure if we would actually find what we were looking for within the price. Dylan made sure that we found exactly what we wanted in the price range we hoped for. Can't wait for it to be delivered because we ended up with the couch of our dreams. Highly recommend because we had been to 3 other places before this with no luck. Thank you!
Cant wait to get new recliner home.
The store itself is nice and i love going but the staff who sits at the desk always takes an hour to ring me up. It wasn't the guys fault the system is rediculous and kept not letting him finish the transaction and then the lady who was suppost to help him decided to help 2 other ladies who were behind me instead... so it took way too long not ok.
Got a great deal on an easy chair.
Amazing Services Very Friendly!!! Amazing Prices!!!
Worst experience, purchase a couch Dec 16th, 2nd attempt delivery failed! Truck driver AGAIN didn’t follow instructions for TRUCK ROUTE! I’m surprise this guy has a license!!!! Days to get managers, store, or corporate to call back. Out $2400, still no couch! They still have my money!! WTH!?!?! Don’t BUY from Ashely!!!!!
BEST experience on planet earth micaiah is the best always ask for her best experience ever
We had the best experience the people were so kind and amazing are helper micaiah was very helpful and Gave us the best experience we will be back for sure
I am extremely disappointed at how I was treated at this store. Maybe my purchase wasn’t expensive enough for anyone to care. I have called this store and customer service several times to resolve the error the store made. They never followed through with anything they say. I purchased a mattress for my son over a month ago. I never received a tracking number and when I search online using my order #, nothing came up so I had to call the store. When searching for the number, I noticed the store used my old address from off my ID and not the address I used on my application. This is the first time anyone used my address off of my ID without verifying it. Also, what if I was sending my order to a different person? It is bad policy to just assume an address without checking with the customer. I just recently moved and I said that several times. The representative told me that my mattress was being delivered the day I called to check the status and she asked me if I could go and get it. I don’t drive a truck to transport a mattress, I don’t know who lives at my old home, and I don’t know the gate code. The representative told me that they would send me a new mattress to my correct address because of their error. This is lie #1. She also told me she would send me the tracking number to my email. This is lie #2. I worked from home so I didn’t miss the delivery. After a week, I called again only to be told the mattress was never ordered. The call center representative said she would call me back in the morning to let me know what was going on. This is lie #3. No one ever called. I called later that day to cancel the order. This store was too flaky for me to continue. They told me I had to go into the store to cancel the order and that she couldn’t do it over the phone. This is lie #4. I left work early to be done with this mess and she told me I didn’t have to go into the store to cancel. She said I would no longer be charged for the mattress but I couldn’t get a refund on my down payment. That’s was lie #5. A few days later, a payment was taken from my account. I called yet again. I was told that I had to continue to pay until the canceled order was approved. I asked her to send me an email verifying I will get my money back and she said she would. No surprises here, she never emailed me. I think that’s lie #6. This store is absolutely horrible. No one has ever reached out to me. Not once. No phone call, no email, nothing. I’m tired of calling and waiting on hold for 45 minutes-1hour. Let my experience be a cautionary tale. No customer deserves such treatment.
Ordered six pieces of furniture online, every single one arrived damaged or missing parts. The tv stand I purchased arrived missing the screws and pieces to assemble it, so I was told they would be sending me an entire new unit (which I didn't want, I just wanted the assembly pieces). I then received an email saying the stand was out of stock so they couldn't even send me a new one. So now I have this tv stand I can't assemble taking up space and I have to figure out how to dispose of it. I wrote an unhappy response email and no one replied. I also note they do not reply to negative comments, only positive ones, so it is clear this is not a customer pleasing company. I do not recommend buying from this company at all.
This store is not what i met them one year ago. Way expensive and the manager was rude.
Very nice people I try to help you
Visited the store and were met with a salesperson who didn’t seem to have any answers, and couldn’t find details in their system of a piece I found online. He got a mgr to assist and the mgr got it all worked out and came up with a price that was less than online so we bought the sofa bed for guests arriving for xmas. Salesperson said piece was available and setup delivery for Dec 12th. On that date I called to get delivery info since no one called me as I was told would happen, and I was told delivery is setup for Jan 15th. I disputed that and she said the piece is not available until Jan 10th and that it was never setup for Dec 12th. I complained and she said she would let the store and their logistics group know of my dissatisfaction and have yet to hear back 2 days later. I’m guessing my complaint went into the complaint bin which sits on the ground next to the desk.
Went to Ashley furniture for furnishings for my new home. Andy and Alex the manager was very helpful. The prices were very affordable and was given great discount. Will definitely Shop here again. Thank you for the great experience 😊
Pretty awesome furniture store. I find it odd that the artwork out prices the furniture practically and since that was stupidly what I was looking for at a furniture store, well that's my bad. Nice high end stuff at decent prices it seemed and staff eager to help.
We had a great experience at Ashley Furniture in Folsom. Andy and Alex took great care of us. I will come back here again for all my home furniture needs.
Andy and Alex from the Folsom store are awesome! We bought a new house and needed a ton of stuff. The two of those gentlemen took care of us! Definitely coming back!
Micaiah and Alex were the best to deal with.
Highly recommend this location of Ashley’s! This store has some really friendly sales associates! I had the pleasure of meeting Trenton and Alex. Trenton was super helpful! The store manager (Alex) will make all your furniture dreams come true! 10/10 experience here, will for sure remain loyal to shopping at this location!
We purchased a sectional sofa at a very reasonable rate. The staff were very helpful in our selection, getting us good discount. Overall very good experience.
Over priced, not the best quality service from the sales floor.
Crooks. Shady staff, poor service.
Had an excellent experience here buying a bed and bedroom furniture. Very chill sales process, not pushy at all, just helpful info to get me what I wanted. Mohammed was really great in answering my questions and showing me options and furnitures that were in my budget. John (manager) helped out in a big way also. Super chill, worked with me on my budget. Got us over the finish line. Great team here. Great selection. Highly recommend. Will return.
Overpriced
If I could give Ashley Furniture negative stars I would. We just had furniture delivered less then 10 minutes ago and had the absolute worst experience. There is no return policy on the receipt. The delivery men came at the last possible minute to be within the window to which we waited ALL day for on a Saturday for a 7 pm delivery. We told the men that the furniture was not set up right. And for help to rearrange it. They just pressured me to sign the delivery and ran out. Ashley furniture is now refusing to return part of the furniture because it is used. Rest assured after many purchases with Ashley I will NEVER be returning and I will also be telling my entire corporation to never purchase from Ashley either. Update 9/22- after multiple calls to store Gada refused to transfer me to a store manager. She also promised she would call back and never has.
Great deals!!
I ordered a full living room and bedroom set from Ashley furniture in Folsom. The entertainment center showed up damaged and had to be returned. The bed and frame did not work either. It is now 7 days later, I have no bed, entertainment center and can not get ahold of anyone from Ashley furniture. Called twice and waited on hold for over an hour. Would not recommend Ashley Furniture!!!!
Go see Grant! Beautiful store!
Go see John V at the Folsom store. Fantastic customer service and always followed up when I had questions.
Karley and Aarti were amazing! Highly recommend
Amazing service! They were great with keeping me in my budget. Absolutely would recommend this store to a friend! Thank you
Great experience! Karley was very helpful and she didn’t pressure us into anything. Thank you!
Karley Mckirgan made picking out my decor so much easier than I thought it would be. It was like having your wife with you, but getting what you REALLY wanted. Thanks, Karley and I’ll send the pics like I promised
Jamie was a joy to work with. Knowledgeable, friendly and honest. She made a complicated transaction easy.
Kaley was amazing
The sales person was so helpful and even got our delivery there sooner than we expected thanks karley you rock
Had an amazing experience!! Our Sales woman, Karly, was very knowledgeable and was very personal. I would 110% recommend seeing her!! She made our experience that much better! I personally am not too big into shopping for furniture, but she made it very fun and memorable. Thank You to all the Ashley HomeStore Associates that helped us along the way!
It was a very great appointment. I was offered so much advise and information. Our sales person, Karley Mckirgan really took the time to listen to our desires and lead us in the right direction. The way an enjoyable shopping experience should be.
I’ve been furniture shopping and looking around for my new condo and I’ve been to a few places but going with Ashley Furniture made my first furniture buying experience a breeze, especially working with Karley she was very sweet and welcoming. She didn’t make me feel under any pressure or like she was just trying to sell me anything she felt like just another friend of mine! Great experience with this company! Ask for Karley!
Karley was amazing! Couldn’t have asked for a better person to help me out!
Great customer service. Was able to get a great promo on a couch set that my family and I will love.
Crystal Torres Amazing service, very professional. I would definitely recommend.
It was a nice experience at the store in Folsom. Nikhil was very friendly, knowledgeable and very good at helping us make our choices. You recommend him and would refer friends to without any hesitation.
Karley McKirgan, young, professional and terrific customer service.
I love this store. Matt was my salesperson and did an amazing job and helped me with living room. Aarti the sales manager went above and beyond to help with scheduling and design the room. I am definitely coming back.
Jamie was incredibly friendly and helpful. We so appreciated the way she showed us different options and was very well informed. She made Ashley furniture look very good. We will definitely be back and ask for Jamie!
My experience at Ashley HomeStore was incredible! Everyone had such a positive attitude and really cared about the furniture I was purchasing. The customer service team was amazing as well. Crystal Torres, the customer service representative who helped me explained everything in a clear manner, made sure everything was set to go for my delivery and reassured I understood everything. I would highly recommend getting your furniture at Ashley HomeStore! :D
Manager Aarti really helped me
The customer service is extremely poor. It takes over an hour for them to answer the phone, then they hang up on you, give you the run around, tell you to call someone else. I spent two hours on hold listening to music before talking to an actual person. I was sold an adjustable base with motion sensor lights, which was part of the reason I bought from Ashley, and then the base without the motion sensor lights was delivered. I was told to call the Ashley 800 number, then they referred me to another 800 number, each of which were over one hour on hold. It was very frustrating! Finally, they told me that what was delivered was not what was sold to me, and that it would cost me more to get what the sales person originally told me I was getting. I would not recommend doing business with Ashley. This felt to me like it was “Bait and Switch”.
Is 1 Star the lowest score possible? Maybe the worst company I’ve ever had to deal with. First, they tell us we won’t have our couch for a month because I guess you only make one couch at a time? Then, they give me a window for delivery and I request time off from work for that time period just to have you move it up 4 hours earlier. Then, I try getting the hours changed back to what it originally was and I sit on hold for 45 MINUTES. Then, the wrong couch gets delivered. Then, we’re told we have to call the store we purchased the couch from to sort it out except that store doesn’t open until 10am. I call constantly starting at 10am and don’t actually get to talk to anyone until 2pm. Then the movers finally come and get the couch again at 4 pm. Then, a rep tells us you’re out of stock on that couch and won’t be able to get the full couch for another month. (Again, you make this couch one at a time.) So we’re told we can get a partial order delivered tomorrow. We’ve waited this long so we say sure. I get a call and text saying you’ll be there between 12:45-4:45 on Sunday and so I request time off for those hours JUST TO GET A TEXT TODAY SAYING OUR TIME HAS BEEN MOVED UP FROM 8-12. Now, I’m currently on the phone trying to see if I can get it changed back to the original time you told us and I’ve been on hold for 20 minutes now. I imagine the long wait times to talk to reps is because I’m not the only one having these issues. Hopefully tomorrow we can get half of the correct couch and in another month we’ll get the other correct half but I’m not holding my breath.
I had the worst experience ever with my latest furniture delivery. I was supposed to receive a 17 piece order on Wednesday 7/10 but due to mistake at the store with them ordering the wrong size mattress they decided (on their own, without notifing me) that they would not not deliver what was available and I only received 1 item out of my order. I was on the phone for a total of two hours trying to get my my order sent to me. Horrible costumer service and follow through.
I loved the customer service team! They were amazing. I appreciate Karly for her amazing service with helping me pick out my daughters bedroom set.
Both of the gentleman were very friendly and professional and setup everything fast
Don’t shop here! The Ashley furniture store in Folsom,CA is willing to lie to get your business and, of course, will not do anything to rectify the situation. Went to buy a Tempur-pedic mattress in May 2019, and was told if I don’t like it I could return it as per the Tempur-pedic return policy by my sales rep named Sam. Called back after a month to return the mattress, as Sam told me I could, but found out that Ashley furniture does not have a return/exchange policy and also will not honor the Tempur-pedic exchange policy advertised on a big banner in the mattress section of their store. I am now stuck with a very expensive bed that I don’t like. I am a rational person and don’t usually complain, but I feel it is very important to share my experience with others so they can learn from my mistake of trusting the word of this store and it’s sales reps. Despite Ashley furniture knowing that I was lied to by my sales rep, they were unwilling to own their mistake and at least help me exchange to get store credit. This store has low business standards, and will say ANYTHING to get your money. They use the usual politics and big business scams to get away with it.
Great experience! Johnny, our sales person in Folsom was fantastic! The only reason I’m not rating five stars is I wish there was more of a wider selection of furniture.
Mike Spivey went above and beyond to make sure we found exactly what we wanted. Thank you for your professionalism, knowledge and kindness. We are so happy with the furniture and will definitely be back soon😊
They where very helpful I got the most comfortable mattress at a great rate
So far a great experience with Sam on our new couch and bedroom set. Hopefully the delivery and set up is just as smooth! Above is what I initially thought when we ordered a few weeks ago and then delivery came along. Everything went great with our first delivery of the bedroom set and then I got the call to follow up on that delivery so while on the phone, I made sure to confirm our couch delivery for June 30th. I was told it was now set for July 4th and that was the soonest it could be. Keep in mind I told them I could not buy this couch unless it arrived by the 30th as we were moving into a new house, have small kids, and would be hosting something that night. They assured me that there would be NO issues and we were set. I even got a text later that night from Sam telling me everything was taken care of. I made the mistake of trusting them and swiping my credit card - quite the bait and switch. Here we are on July 2nd and after going through a few customer service people and my sales rep we were able to get delivery today. Unfortunately we have been without a couch for a few extra days and hosted people Sunday who got to sit around in camping chairs. I was told the manager would be reaching out a few days ago and crickets. So be careful about listening to their empty promises on delivery dates if you absolutely need something.
My wife and I got an incredible deal on our new dining room, bedroom, and living room set. Jamie was fantastic. We never felt pressured into buying anything - she just gave us information to help us make the best decisions for ourselves. For any future furniture needs, we will be shopping at Ashley Furniture for their great prices and customer service!
There was only one problem with the price of my mattress. However; once it was resolved everything went perfectly.
Matt McCoy was an excellent sales rep who went above and beyond to help us.
This was my first time shopping for furniture at Ashley Home Store and I am now a customer for life. I was welcomed and felt right at home the moment I stepped inside the store. Aarti and Matt from Ashley Folsom were knowledgeable, patient and worked with me to stay within my budget. There was never any pressure, just genuine Customer Service The delivery was confirmed a few times and everything arrived just when they said it would. There is something for everyone, so many designs, colors, styles and more. So far everything I have received is of excellent quality. I just moved into a new house and so I will be going back soon. I'll be asking for Aarti & Matt, because I have confidence they will help me furnish my new home room by room...
Matt McCoy at Ashley Furniture was a very relaxed and friendly guy. He wasn’t riding us, but was close by for every question. We enjoyed our “let’s look” intention that turned into “Let’s buy!” Thank you, Matt, for letting us try everything and answering every question! Can’t wait for delivery!
Great furniture, affordable prices and if it's a bit out of your range and you have the credit their financing options are very flexible. Danka is the best sales person there, she was very helpful and didn't waste our time. 10/10 #Danka2020
Phonomenal customer service and quality furniture. Ahman was very friendly, patient, and helpful. He was available at all times for questions and not pushy at all. He really worked with us to make sure we were satisfied with our purchase. He even gave my baby girl some candy, which helped with keeping her distracted. The manager, Aarti helped get us the best available price and worked within our budget. Great bargain! Thanks again and we will definitely be back.
This review is strictly for the manager Arti and the salesman Aman. They were extremely helpful and easy going. Both helped me find exactly what I wanted and gave me a really good deal. I couldn’t be more happy with working with them. I will be coming back to buy from them personally because of the great experience I had. Very friendly and never rushed or pressured me into buying anything.
Beautiful store and staff.Great customer service and Manager Aarti is very nice.She gave us very good deal.Highly recommend Ashley Furniture store and Aarti.
I really enjoyed my experience in the Folsom Ashley Furniture store. Thank you Aarti for always taking excellent care of my family! We will definitely be back again.
Fantastic customer service, went in for a modual desk for the office , they had a small selection but this professional woman Arti..Took her time and showed me options I had on this big screen.i was a little skeptical being sight unseen but she showed me the wood and texture..So I ordered it and a week later, just as she said and fits great...I will tell all my friends..
I must say I was really happy and satisfied with how easy it was for me to purchase what I was looking for, the staff was really helpful John was the associate that helped and answered every question I had about the items I wanted. Highly recommended 👍
What a great store to go to for your home furnishings!! The people are absolutely amazing. Aarti helped us so much and will always recommend her and this store!!! Thank you!!!!
CAN THERE BE A 10 STAR BUTTON. This location is absolutely stunning. Jaime helped me find the perfect mattress for me. And the manager, Aarti, made the whole process a breeze. I was never pressured to buy, only assisted in making the best decision for me. THANK YOU SO MUCH. BEST CUSTOMER SERVICE EVER. 👏🏼 👏🏼 I will definitely be sending my family and friends to this location.
Go see Aarti... she’s the best and will help you with what you need in your home.
Danka & Dylin were extremely helpful thank you!
Danka was super friendly and knowledgeable! Will definitely recommend to anyone shopping for beautiful furniture in any room!!
Sales Rep Dilyn was very helpful and patient. He wasn't rushing nor pressuring us. He answered all our questions and concerns. The manager Justin was very helpful, gave us really good deals. Thank you
DYLIN WAS VERY PROFESSIONAL & EAGER TO HELP US FIND OUR NEW MATTRESS. I appreciate the customer service here as well as management JUSTIN store manager was awesome thank you guys!
My fiancee and I came here to furnish our first home and it was a very pleasant experience. We were helped two women named by Danka and Aarti and they were both extremely helpful, especially coming in with no prior experience furniture shopping.
We had good assistance from a representative and we're concluding our selections when a manager joined in. He made the process much more stressful and almost doubled the time we had already spent in the store. Throughout his pushiness I lost interest in the purchase and only selected a couple items rather than the set I planned to buy. I'll probably go back and ask to deal with the same rep to see if I can leave satisfied.
Customer service was horrible. Online price for a twin bunk bed was $299. In the store it was on memorial day sale for $649. When I told them, they informed me I must be wrong. Then I showed him the online price and they tried to come up with an excuse. Finally they were going to price match their own price, but by this time I had enough. I ended up buying from 1stepbedrooms.com with free shipping. They beat Ashley's price by $75.
TRASH
We have ordered several pieces from Ashley each time there has been a problem. First starting with delivery services and dates being pushed back numerous time. Now with our current piece the delivery team split the furniture with the box knife while unwrapping snapped a few pictures had me sign and left. We noticed the slit contacted immediate they sent a tech to patch which he was unable to do. Now they are stating that per policy they will send another tech with a part to try and fix it we are going on a month of trying to fix a brand new sofa. I will never purchase furniture again from this organization. What they say and they do does not align.
Beware of them selling you stuff on sale. In addition they sell you the warranty that they do not honor. Bought some furniture with 5 year warranty. Now after one year, a defective item is not accepted by their warranty. Their excuse is tgat i did not report the problem when i detected that.
Very happy with our trip to Ashley. The sales were incredible and we ended up finding everything we needed to furnish an entire apartment at an incredible price. Matt was the salesman that helped us and I can’t say enough good things about him. He was there to help us if we had questions, but gave us our space and time to look around. He was very patient with our indecisiveness and spent a lot of time answering all our questions and helping us get the best deal possible. Love the look and quality of their furniture and can’t wait to have it all delivered!
Products good, sturdy and what I expected. Bought things twice, last time there was a big misunderstanding about when the item would be delivered. I was told one thing and the reality was totally different. I was disappointed and disgusted.
Poor customer at the store level, and a failed delivery Purchased a bed frame a week ago. We had a delivery set for today (2-21-19). I was contacted a couple days before several times, and the time frame changed a little, but no big deal. Drivers showed up on time. However, after about 10 minutes, they said, “we have a problem.” They forgot the headboard. I was really frustrated. The driver was nice apologetic, but didn’t even know what to select on his phone (one option was partial delivery, and he was asking me if he should pick that). How should I know? It ended with him telling me they would leave the pieces here they did have, and come back tomorrow with the headboard. I called the store shortly after, and requested to speak with the manager. A lady took my message, and stated he would call me back. After 4 hours, I decided to call back. Another lady answered. I stated I have waiting for a call back. This lady stated he was in an interview, and that’s why he didn’t call back. I question that. An interview for 4 hours? Is it more important to do an interview, or take care of an existing customer? That seems like a clear to me. The lady told me someone should be calling me to reschedule, but could not tell when they would call, and stated that the drivers should have not told me tomorrow, because it’s probably not going to happen. I can almost guarantee I will have to call again (I hope I am wrong) After I get this frame situation handled (who knows when that’s going to me), I will never want to shop at Ashley’s again. I also wanted to try and give the store the benefit of the doubt given they do not load the trucks and do deliveries. That being said, it was clear from the first phone call today they have no interest in caring either. No apologies, no I’ll have the manager call you back, no empathy at all. Poorly run company on the retail and delivery side.
We can't say enough good things about Danka! She welcomed us at the door with a warm smile, and was incredibly helpful and patient in helping us put together our purchase. The best part was that she talked to her manager in giving us a substantial discount since we were shopping for our living room AND our bedroom. We went to Becks, RC Willey, American Furniture, and LazyBoy, and by FAR, we received the BEST customer service and experience at Ashley. We should've come here first! Thank you Danka for a truly unforgettable experience!
Notified delivery time changed the day before it was originally scheduled. It had been scheduled for the afternoon and then was changed to the morning. After almost three hours of waiting we called and were told that the furniture was never loaded onto the truck yet no one bothered to call and tell us what happened. only remedy offered after 20 minutes on hold was to send an email to the store to ask for a refund of delivery charges. We had already removed our old furniture because they wouldn't take it. Now we have to wait until Saturday or take off another day of work for them to deliver it. Called store to complain and was on hold for a half hour andawas told I was being transferred to a supervisor then they came back on and said they couldn't reach his supervisor only wanted to send us to the delivery service to discuss remedy. Kept wanting to put the blame on delivery staff even though they're the ones that manages the delivery service. once they discovered that the shipment wasn't on the truck they should have rescheduled the appointment for the afternoon instead of leaving us hanging, since the original scheduled time was for the afternoon. Really regret buying this furniture from Ashley furniture. Update: went to store to complain to manager, discuss resolution and compensation. New delivery date of 4 days later and refund of delivery fees and $200 refund. Was supposed to receive all three pieces on Saturday. Tracking showed all three on the truck. Delivery truck showed up without 1 of the couches. Delivery guy said store should have called. The one couch that was delivered was damaged. Had called customer service. Rep didn't like what I had to say and hung up on me twice, called back each time claiming she couldn't hear me. This is a common practice in call centers where the intent is to disrupt the flow of the argument in an effort to get control of the conversation. Was eventually connected with store, told manager was busy. Went out to store for face-to-face resolution again. Receptionist went to office where manager was with 2 other people. A few minutes later he walked out, looked at me then walkedwoff in opposite direction and around the wall. My sister pretended to be a customer and approached him and got him to come to customer service desk. Because the clerk didn't listen to me they were going to to send out another rocking recliner when it should be the couch in addition to the missing couch. Then they told me the replacement couch was back ordered and couldn't give delivery date for couch that wasn't delivered. Walked with no offer of additional compensation and a promise that he was "105% certain" he'd call tomorrow at 11am.
Supposed to have gotten a delivery between 8 and noon. At 7:53am the online app showed we were delivery number one! Yay! then I looked a little deeper and it showed they were already on delivery 3. Strange but whatever, apps screw up. At 11:30, still no furniture, the app shows they were on delivery 8 and I still hadn't heard anything. I called. Turns out they never loaded our stuff on the truck to begin with and no one bothered to call. So now I have no furniture in my house, I'm out a day's pay from work, and they can't redeliver until Saturday because I'm not willing to miss another day's pay on the hope that they'll show up. someone from the local store is supposed to be calling. but then again they were supposed to call me this morning and let me know the delivery wasn't going to happen. Maybe I'll update this review if things improve. Update - Rescheduled delivery and they still screwed up. Only delivered part of it and STILL no phone call to let us know. They just showed up with part of the furniture.
I went into the Folsom store and picked out some artwork (3) pieces. James our salesman was very kind but couldn't get support from management staff. After spending 40 minutes we were asked to come back by Alex (sales manager) in 40 minutes and start all over. Apparently being a sales manager doesn't give the authority to do much.
As always, my Ashley experience was fantastic! Vinnie and Danka were so great to work with. No pressure at all. Patient and professional. I only purchase my furniture from Ashley because of the quality of the products and the quality of service!
We had a fantastic experience. Our salesperson, Angie, was great, professional and knowledge. We found a smoking deal within 5 minutes of walking into the store - a six-piece livingroom set that was only $200 more than what we planned on spending for just a couch. Update - 2yrs later. The couch construction has not held up... the support for the cushions is too meager and does not provide enough support resulting in the cushions sagging a lot...
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
