Ashley HomeStore Folsom, CA 95630

Very Rude Sales Personnel....As long as you are interested in some purchase, they will behave well and the moment u show little hesitation they start rudeness.

Sales manager John is great! Salesperson Matt "The Real" McCoy is cool too. Great shopping experience. Very helpful guys!

I wish i could give 0 stars. This store is a joke. No one ever answers the phone or calls back. Still waiting on items ordered in May. Multiple items have come broke. No call when items do not show up on time. Rude and absolutely horrible customer service. Honestly, I have no idea how they are still in business

I placed an order two months ago. I understand due to the pandemic shipping delays. However, I think this should have been a straight conversation from the start. Well I order somewhere else. Got the product. Have and cancelled order. The issue was the cancellation. Lol no one in the store said anything. Sorry for you inconvenience, delays, etc....... not one word! Once I said I order and received product. I need a new couch and I seen one. But with the attitude. I am at an age where I pay for service or manners. Haha Ashley employee have none!

Great deals and service

I should have read all the bad reviews here before purchasing. Horrible customer service and almost impossible to discuss your order with someone after giving them your money. Called yesterday to confirm by delivery was scheduled for today. Now I call today and they say it isn't scheduled for 3 more months!

Lot to look at salesman was great

Aman was very friendly and knowledgeable. The service was good. We'll be back!

Super nice very accommodating

I bought over 13k in furniture in July and am still waiting for the rest of my order. The manager Alex is a lier, he says that he will call you, but never does. I never got an email or phone stating that my order is delayed. The salesperson was great, but my experience with them has been an nightmare if I can give zero stars I would.

You can't reach anyone by phone ( local store or customer service) for an update. It appears to be designed that way. Manager was suppose to get back to me to provide an update as to the delay in delivery. INever did. Finally, we got a refund and went somewhere else

Great service! Great prices!

very good service from danka she helped me with the prices and make my order very fast she is very kind

We bought a mattress, bed frame and a chair on 8/29 and have only recieved the mattress. We were told the bed frame and chair would come at the beginning of October so we donated our old chair only to continously be given a run around. Oh and we have already been charged on our credit card for items we do not have!!! So not only do we not have enough seating in our living room for our family, we are paying for furniture we may or may not recieve. Throughout all of this we have not received 1 call from Ashley. We have called multiple times and never get a clear answer. Never, ever again will we shop here!

Service is decent if you’re dressed nice , their customer service went steep downhill the past year ... and their Warrenty service is horrible .. it’s SOOOO difficult getting anything repaired or replaced .. the company they use is HORRIBLE..

Mellow atmosphere. Sales people dont follow you around. They are willing to make a deal and are eager to please their customers

Horrible experience -- 3 months delay to deliver a bed! Would give 0 stars if possible I ordered a bed frame in Dec 2019. The salesman in the store paired the wrong bed frame and headboard in the order, so when the bed arrived it couldn't be assembled. A technician who came to fix it thought the wrong screws had been delivered, so ordered them -- from the factory in Wisconsin.. 10 days to arrive, and when they did, of course did not solve the problem. When I complained a different tech ordered a new set of legs, --another 10 days to arrive, and again did not solve the problem. At each visit to the store I was asked to wait at the customer service while a ticket was opened. Talked to the manager in person, and he couldn't help. The staff in the store seemed confused and kept passing the buck around about whose fault it was -- the factory in Wisconsin, the store etc. After 2 months, the root cause was finally identified when they reviewed the original order. Then a new headboard was ordered --again 10 days to deliver. Finally got the bed set up in March 2020 -- 3 months after the delivery!. No apology from the manager. I observed the way the staff behaved during the whole episode -- the ladies at the front desk genuinely tried to help, but were hamstrung by their order process. The manager and other staff could not identify the problem for a long time, and their discussions indicated they were just trying to point fingers. Will never visit this location again.

I bought $ 6600 furniture from Ashley Homestore at Falsom then i decided to change my order no boday is answering my call . I am trying to concel my order that I paid for but no one is helping worse customer service I should write a complaint against this place . Please do not go there Ahmad Bashir

This particular store had great items as well as amazing staff.

The store manager and the staff are really good, i got a great deal and also a very good after sale service

This company is a scam!! Bought my daughters furniture here told me it would be delivered a month later. A month and half later they tell me it will take another month!!! I had to cancel my order. They have a lot of people waiting for their orders. Some waiting for 6 months+

This company is a scam!! Bought my daughters furniture here told me it would be delivered a month later. A month and half later they tell me it will take another month!!! Had to cancel my order! They shouldn’t sell things they don’t have! Take your money but don’t deliver products!