Ashley HomeStore Folsom, CA

Overpriced

Will never go back to Ashley Furniture again!!. Sales team is nice, but the crew that schedules the delivers is absolutely incompetent. 3 attempts and still never showed up or did they have any customer service skills to call and let us know. What a waste having family wait around all day! The leg ripped out from the top of the desk. The response to fix is 6 weeks out on a desk that’s only 5 days old. I would rate a no-star if able. Used another large furniture store is Roseville, what a difference in service and quality products.

If I could give Ashley Furniture negative stars I would. We just had furniture delivered less then 10 minutes ago and had the absolute worst experience. There is no return policy on the receipt. The delivery men came at the last possible minute to be within the window to which we waited ALL day for on a Saturday for a 7 pm delivery. We told the men that the furniture was not set up right. And for help to rearrange it. They just pressured me to sign the delivery and ran out. Ashley furniture is now refusing to return part of the furniture because it is used. Rest assured after many purchases with Ashley I will NEVER be returning and I will also be telling my entire corporation to never purchase from Ashley either. Update 9/22- after multiple calls to store Gada refused to transfer me to a store manager. She also promised she would call back and never has.

If I could give Ashley Furniture negative stars I would. We just had furniture delivered less then 10 minutes ago and had the absolute worst experience. There is no return policy on the receipt. The delivery men came at the last possible minute to be within the window to which we waited ALL day for on a Saturday for a 7 pm delivery. We told the men that the furniture was not set up right. And for help to rearrange it. They just pressured me to sign the delivery and ran out. Ashley furniture is now refusing to return part of the furniture because it is used. Rest assured after many purchases with Ashley I will NEVER be returning and I will also be telling my entire corporation to never purchase from Ashley either. Update: 9/22- after 4 phone calls to corporate and talking to Gada (who keeps promising to call back, but then never does), Ashley is still refusing to even transfer me to a store manager.

Great deals!!

I ordered a full living room and bedroom set from Ashley furniture in Folsom. The entertainment center showed up damaged and had to be returned. The bed and frame did not work either. It is now 7 days later, I have no bed, entertainment center and can not get ahold of anyone from Ashley furniture. Called twice and waited on hold for over an hour. Would not recommend Ashley Furniture!!!!

Go see Grant! Beautiful store!

Go see John V at the Folsom store. Fantastic customer service and always followed up when I had questions.

beautiful store.... the new management is wonderful and helpful

Karley and Aarti were amazing! Highly recommend

Beautiful store! Right next to Hwy 50 in a great location! Always great sales and deals!!

Diego was awesome, and crystal is more then helpful!

love the tempur pedic....go see Aarti

Love the customer service

Love the styles and decor.