Ashley HomeStore Folsom, CA 95630

Rachel was great. Very friendly and greeted us at the door. We were looking to purchase additional sections to add to our couch after realizing it was a bit to small. Rachel was able to look up our previous order, identify the pieces we wanted and scheduled a delivery date for just 3 days after our visit to the store. We ended up roaming the store and bought a few extra items as well. We received additional help here as well in looking up our other furniture to identify matching pieces for each space. Great experience. Great store!!

If you are looking for a great deal on quality furniture with the most amazing customer service, look no further!!! John Vera is the best! He goes out of his way to help his associates and his customers to get exactly what they need. Even though there is an Ashley furniture down the street from my house, I drive 40 min out of my way to see him. You can not beat the customer service and knowing that there is someone there to help you if anything goes awry. I littaraly just called him to ask a question about a purchase I made 3 months ago and he not only answered to me right away but also remembered me too. Wow, a furniture place you can trust that always has your back. I highly recommend this Ashley's.

Bryan, salesman, was very attentive and listened to what I needed. He helped me choose what I need to be comfortable in my final home. Highly recommend Ashley’s.

Great staff who helped us make the right choice

Wasted an entire day at a competitor store the day prior, and ended up buying some furniture I didn't love. Went the next day to Ashley, immediately found exactly what I needed, they had it in stock, better quality and look, and paid just a little less. Great experience.

Great customer service, no pressure sales. Professional, knowledgeable and great to work with. Would definitely shop here again for any furniture and bedding needs!

It's absolutely my favorite furniture store

Xavier was extremely helpful and knowledgeable in selecting a mattress. Professional and friendly. Definitely would recommend him and the store!

Too expensive and small selection

I bought and paid for a sleeper sofa the middle of August, after 2 months it has finally arrived. I thought I was buying from a high end dealer and had no idea it would take this long. And now it has a defect. So disappointed!!!!!

We loved the furniture, we loved the prices…however it’s taken two months since we bought our entertainment system and still don’t have it. I understand covid has made things more difficult but, they don’t even call to tell us our order got pushed back three times. We stay home to receive it and it doesn’t show. Then we call for help and wait half an hour yo be told we have no order? It’s so disappointing. The customer service is great I’m store but awful over the phone. Not worth all this.

I don't have zero point option to select. The product is delivered with damage and they want to change it and the delivery date is always changed and need to wait for a product for 3 to 4 months. This is not at all accepted from Ashley. The person who said as the superior manager in my customer call in Folsom is not answering the question properly and not concerned about the customers at all. This is very bad on ASHLEY

I need the Folsom Store but no help stay on the line then get a call back and never gets me the Folsom store. So why should i do any more shopping there

On 8/24/2021 my new bed was delivered, the delivery men damaged my stairs and the bed was set up incorrectly. It has now been 2+ months and I have yet to hear back from anyone at Ashley furniture with a resolution, despite my multiple phone calls. I am a repeat customer and have had great experiences previously. The sales representatives are great and I would have continued to be a loyal customer had someone at least called me back with an ETA on the repairs. Even if I had to wait for the actual repairs to be done, it would have been nice to know someone was actually working on it.