Ashley HomeStore Folsom, CA 95630

Thanks to Mr. Longtime Employee Michael who blew us off when i mentioned not wanting to max out my credit card and acted like we didn't have the cash(when we did) to make the purchase, we took our business elsewhere and got a much better deal, and worked with a much nicer person. Thank you Michael for inspiring us to leave.

Had a great experience purchasing a new bedroom set. The sales representative was amazing and we got a great deal.

Today was an emotional day taking my nephews to buy new furniture since they have moved in with my husband and I after their father passed from cancer last month. Danka was so compassionate and took it upon herself to get John the manager involved to help give us the best deal for this transition for the kids. My family is overwhelmed with the professionalism and compassion of Danka and John during one of the most difficult times for my nephews. They are so excited to have new bedroom furniture that they can’t wait for the delivery. Thank you again we are more than appreciative of the two of you.

Matt was very friendly and helpful

Staff was helpful!

My husband and I came browsing for a new bedset and mattress. Our experience was alright at first but then saw an employee, who was not our salesperson, following us around the store. Your racism just lost you guys $4500 and helped American Furniture Gallery a few stores down gain a sale.

Misleading, bait & switch, style is a turn off. Glad, however, that they do NOT require masks because we will not go to ANY business that makes you wear those disease CAUSING devices.

Delivery service sucks! Ordered whole set of furniture in October with early November delivery. Took time off of work for delivery and they only delivered half the shipment. Delivery guy was tossing the furniture around and damaged one of the chair so I refused delivery of said item. Next delivery was for the rest of the shipment but only the chair arrived. Rest of the shipment kept getting pushed back until January. Was expecting to get everything 2 weeks before thanksgiving. Salesman said definitely before thanksgiving and he would call warehouse ensure it would be so. Maybe he thought Thanksgiving following year.

Bought our couch here less then a year ago and it's already broken. We don't have a lot of company over, it's just me and my wife, so for the frame of the couch, in multiple areas, to be broken already, speaks of cheap, quality. Will never buy from them again.

Staff is so generous. Big thanks to Mike and John, they were so helpful.

Velvet James was very professional helpful

Velvet and Alex were awesome! So helpful and patient with my indecisiveness. Helped me find exactly what I needed and gave me a great deal. Excellent customer service gentleman!

This was my first time purchasing furniture. I decided to come into this location today and Alex and Aman took care of I and my family. They were very patient and accommodating being that we were super indecisive. I really appreciate the service I received and I will be back next week to purchase more furniture. Thank you guys so much! Anyone in need of furniture please don’t HESITATE TO STOP BY this location and get your furniture! I can’t express enough great service.

They delivered the wrong pillows with my order. I called and asked for the right pillows to be delivered. I was advised they could not be delivered and I would need to return to the store for replacement. I went back to the store and was informed they never carry pillows in the store and they would need to be delivered. It took a solid hour for them to sort it out. During my wait, another customer had a negative experience and was upset the store manager was repeatedly unavailable and would not return her calls.