Ashley Store | Folsom, CA 95630
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Folsom, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Folsom, CA!
How to Find Us & When to Visit
Furniture Shopping Tips
The Ashley Store Difference: Top Quality and Diverse Selection
Our Ashley Store Gives Back!
Customer Service
In-store offers
What our customers say
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Phil and Josh were great to work with. Would recommend this location and working with these gents
Very personal very professional! Great furniture store with great selections and superior service!
Sam did great helping my son pick just the right mattress! We were in and out and on with our day. The process could not have been easier!
Great staff including David, Kevin, Philip and the ladies at the front desk. We got great pieces for our home. Really excited to have them delivered! The salespeople aren't in your face but there if you need them and make the process easy with lots of payments options too.
great experience!
Sam was very helpful and very knowledgeable of the furniture. Very pleasant to work with and funny.
Sam was awesome! He was very helpful and helped us pick out a couch in our budget. It was an easy and quick process
The Ashley store in Folsom has very friendly staff, and was willing to go the extra mile to ensure all our needs were met. Gary was very helpful and walked us through our purchase, and offered to help should we need additional assistance in picking up our furniture at another location per our request. We will definitely shop there again.
Rich and Kevin are welcoming, knowledgeable. Extremely happy with the service at Ashley’s
Very nice and helpful staff.
Awesome visit to Ashley store, Rohina was great !! And Kevin was also great, very helpful and knowledgeable thanks you guys Scott
Josh gave amazing customer service. Thank you for helping us find our dream couch!
David at Ashley's furniture was awseome. I recommend him for all furniture needs.
Gary is the best sales person
Great experience at Ashley Homestore! Thanks to Kevin for your knowledge and professionalism.
Great customer service from Sam. He found the perfect sofa for us!
Uncle sam helped me out and was very nice. Next time you come here look for sam! 👍
Saleswoman, Rowena was amazing. Kind, patient and knowledgeable. We lost everything in a fire and she took time to look at everything in the store and helped us select items. Phil the manager was also incredible at ensuring we got the best deal possible! Highly recommend Rowena if you need anything!!
Sam was awesome! Very patient and helped me check out quickly. Thanks Sam
Awesome experience!!! David is so helpful and made the experience so easy and such a pleasure to work with. Highly recommend if you're looking to furnish your home!
Rich our sales guys was great!!
Sean was extremely helpful and quick😊 Both he and Ashley )past purchase) have been a pleasure to work with.
Completely satisfied was looking for a mattress option for my mother who suffers from back pain Josh was incredibly knowledgeable and genuine had been to many places before and they really had no idea how to treat people Highly recommend go see Josh
My husband and I placed an order with Ashley Furniture in Folsom over the phone and we were so pleased with the service we received from a salesperson named Phillip on Veteran’s Day. He knew exactly what we wanted and made sure we were able to take advantage of the sale before closing time. He arranged delivery directly to our home, too, which as great because we live about 30 miles from the store and do not have a truck! Great job, Phillip! We appreciate your help!
I could not be happier with the friendly, helpful and professionalism of the Salesperson David and Manager Phillip. They even moved the heavy coffee table I wanted to the couch set so I could confirm the look. Phillip was so helpful to find us the best deal. Delivery went exactly as planned, and very efficient. To top off this whole purchase I love my recliner couch and coffee table.
We worked with Sam and he was so kind and easy going. Not pushy and respectful! Highly recommend him!
Josh was great! Super easy and fun experience. We love our new living room set. Request Josh when you go to the Folsom location!
Had a great experience. Phillip was informative and helpful. Quality product for a great value, delivered quickly.
Got ripped sectional Brown leather sofa. After multiple calls of trying to contact the manager and the company, no one is helping me replace it. And the thing that is the worst is that the truck delivery drivers said that they would help me. I originally refused to take the shipment, but they said not to worry that, they would be able to fix it no problem. But they did not.
This store changed my perspective fully on new furniture/bigger Buisness corporations. Philip truly took the time to break down everything for me and find a budget that was within my reach for everything I needed. I’ve never bought any new furniture due to the cost but I was able to get an amazing payment plan with more than I expected walking out with. I thought I was just going to walk around and leave but there ended up being such a good support team that had lots of patience along with positive/helpful feedback. They’re also very supportive and not pushy, just tell them what you are working with and they will work with you. You can tell everyone there is a team and works together. Philip had in mind my best interest and walked me through every little question I had. We spent hours there and there was never a rush. Overall, an amazing experience that changed the way I look at bigger corporations.
I absolutely love this store and its staff members. I got a chance to talk with Phillip and he was very helpful with explaining to me the entire process of buying new furniture and worked out a plan to at best fit my budget and my needs. He was very personable and friendly and had great salesmanship without trying to oversell us. He broke every detail about the product down and explained it fully. The rest of the staff was very friendly as well, I will definitely be coming back to this store in the future.
Great service and a great deal! Very happy with our purchase!
I bought a sectional sofa and recliner from the Ashley store in Folsom. Our sales person, Sean, was great. Sean was friendly and relatable and made tbe experience of spending $3K plus very enjoyable.
Ask For David !!!!! He was AMAZING ..I didn’t feel pressured or rushed …And I got exactly what I wanted .Very helpful Gentleman..I will be back
David was amazing. Took the time to go through everything with us and showed us the piece we absolutely loved. Definitely would recommend.
Good overall experience. Measure your space before you shop! Was able to easily cancel an order a few days after purchase. Manager was professional. Recommend all furniture stores offer more formal dining room medium sized options.
Sean was great. Thank you
Very pleased with my purchases and Sean was very helpfu.
I had a really positive experience with David and Phil at Ashley in Folsom. I recently opened my business and finding furniture with them was the least stressful part of the whole process!
Excellent service. Employees were not pushy yet willing to help. Great attitudes. Made their selves readily available and helpful.
I appreciated the no pressure salesman and the communication during a very smooth delivery process. The product is well made and looks great.
Really liked the lady I work with at the store. And.the gentleman that delivered my chair were great. This is the second time I bought furniture from Ashley and will continue to buy from them again. Thank you for your great customer service!
Gary Lapuma was our salesman. We visited the Folsom store twice and he was very friendly and helpful. We are very pleased with our bedroom furniture purchase.
Our furniture was delivered with some defects. The delivery person requested a tech to come out to fix. Not fixable so new furniture was ordered. Original delivery date was 9/14...delivery date of new furniture is 11/14. This is unexceptable. I promised myself to NEVER return to to AF, after we bought a 2K mattress to go bad during our warranty only to find out (after tossing) it was under warranty still (by Philllip who sold us the chairs). But we returned reluctantly and gave it another try. To wait two months for our new chairs is CRAZY.
Excellent customer 👌 service polite and treated me with care and was very respectful and ill always visit this store because of how professional and attentive the salesperson was. It makes all the difference to a customer Thank you so much
Great customer service. Not pushy, patient and kind
Great customer service and excellent quality furniture. No hassle no pressure!!
Kevin (manager)and Gary were absolutely fantastic today. They helped my husband and I choose the perfect sectional and a recliner. They didn't pressure us to spend more than we planned to and were quite patient with my husband's indecisiveness while trying out every recliner in the store nearly. I highly recommended this location. Adding an update to this as my furniture has been delivered. They were on schedule, and super quick set up. After they left I decided to rearrange it and somehow caused the electric recliner to not work. Gary responded to my text and helped me even though he wasn't working! And their warranty department scheduled a tech to come out. Turns out a piece of the cord wasn't connected tightly and all is fine! I absolutely love my new Ashley Furniture!
Very helpful and friendly service!
Excellent customer service, the salesman was very knowledgeable and experienced. I was on the wrong bed and was going to buy it. He switched me to the mattress he starts people out on and i had to look no further. I think if i would have bought the first mattress i would have been tired of it in a month. I’m sleeping great and very satisfied. Thank you, Joseph MMihaljevic
Don't trust anything salespeople tell you, get everything in writing, or better yet shop literally anywhere else. I got a 25% off coupon from a salesperson after buying some furniture, it was written out on the back of his Ashleys business card and I took him at his word that it would work, I thought that was a nice gesture at the time. I come back a few months later and was told that salesman no longer worked there so I couldn't get the discount i was promised. They eventually gave me a much smaller discount when I complained that they should honor the discount given, but fine, I'll buy the mattress and take the smaller discount. It turns out the salesman, without telling me, added a $500 delivery fee for the mattress, presumably to make up for the discount he gave. Then he lied about it afterword. How is it $500 to deliver a mattress 20 miles? Especially when the mattress already cost over a grand. They definitely are guilty of deceptive practices and should be looked into.
Our salesman Gary was very helpful. He showed us several of the type recliners we asked to see. We sat in them and tried the recliner features. Within in about an hour we had selected two of the same ones. We paid in full and the chairs were ordered with a delivery date of about a week. The delivery was as agreed upon and the delivery men were on time and very efficient. Gary is definitely an asset to Ashley Furniture in Folsom.
Had a great experience!! Sam was so kind and was able to help my husband and I find a couch perfect for us!
Josh was awesome. He was able to show us all of the possibilities that could fit with our budget and the size of rooms that we had he walked us through all the options he was able to finalize the deal and deliver all of the pieces on the day that we wanted it, I could not be happier. I highly recommend this place.
Bought a couch here recently after a really bad experience at a local store, and was an ideal experience! Nice staff and great manager who really helped us with the couch of our dreams (3-piece midnight madness sectional with chaise). Will be back when we are ready for a new mattress next year. Trustworthy and great quality products. Definitely going to return and we highly recommend.
David was amazing!!! Super helpful but not pushy or annoying at all! He helped me pick out the PERFECT couch!! Super thrilled!! Highly recommend!!
Sam a great person!
We were taken care of and had a wonderful experience with our purchase!
Sam was a very helpful person and he helped me make a great deal.
Nice choice and super helpful people
Everyone at the store was fantastic. I could not be happier with my purchase, the service I received, and their cam do attitude with getting the delivery date I needed.
We had a wonderful experience at Ashley's in Folsom. Josh was very informative and helpful. Phillip was very helpful with the completing the transaction. I would highly recommend Ashley Furniture in Folsom. Go in and see Josh.!!
Very good shopping experience. David is an excellent salesman. Low key. Not pushy. Friendly. I am a very satisfied shopper, and highly recommend Ashley Furniture.
David was fantastic! I love my sofas!
Sam was very helpful with ordering our couch and setting up the delivery. 100% recommend Ashley and Sam specifically.
Can't say enough about the great service and great deal we got on our mattress set! We were on our way out the door of Ashely when out of nowhere Philip appeared showing us the a great mattress set at a great price! The purchase was made and the delivery happen as scheduled. An absolutely great experience! Thanks Ashley and thanks Philip.
Had a great experience with David L at Ashley! They are so lucky to have him. Walked in with a couch dilemma! David asked all the right questions and really dug deep into our lifestyle and needs. He matched us with a gorgeous couch and ottoman. Quality is unmatched. He sketched out our selection and we were treated with first class service from beginning to end. When you go to Ashley ask for David. You won't be disappointed.
I had an outstanding experience at the Ashley store in Folsom! The team went above and beyond to ensure we were completely satisfied with our purchase. They are incredibly nice, caring, and truly prioritize their customers’ happiness before they walk out the door. Their attention to detail and commitment to providing top-notch service is unmatched. This is by far the best sales team I’ve ever interacted with in the furniture industry. If you’re looking for excellent service and a team that genuinely cares about your needs, I highly recommend visiting Ashley in Folsom!
Kevin , the manager was awesome, friendly and knowledgeable!! We are repeat customers and will repeat again
We received excellent service from David. He was able to help us find exactly what we were looking for. The process was so smooth that ended up getting more than what we came for and couldn't be happier.👌🏻👍🏻
David was absolutely wonderful. He is quick and knows everything there is to know about the Ashley furniture. Thank you, David!
David is so helpful
Sam was amazing! Answered all our questions and ordered our table with no problem!
Great experience purchasing our bed set! Philip was professional and extremely knowledgeable. Answered all my questions without trying to “push” a sale or more items on to me! Would definitely recommend shopping here and go see Philip!
We had an amazing experience at Ashley furniture in Folsom. Phillip was wonderful in helping us find the right pieces for our home. The price, service, and quality you get is incomparable. Thank you to Phillip and the team at Ashley Furniture in getting us what we need and when we needed it by.
We came to Ashley in search of a new mattress and possibly a recliner. David was our sales associate, very personable and professional. He listened to what we were looking for and took us through the "process of elimination" to find the right one. We didn't feel pressured at all, found the right one, as well as the recliner.
Best sales guy yet! You need 100 of him. His name is David in Folsom Ca.
The best sales person ever! Always so nice💕
Great manager help through my purchase. I appreciate the entire purchasing process through completion
David is a very helpful, knowledgeable and great customer service
Wanted to give a big shoutout to this store and especially our sales associate Sam . We needed to furnish our new home and he listened and helped with all the warranties available and needs for each room. Took his time to look everything up and to give us all the discounts he could by working with his Sales Manager Sarmed. This crew is fantastic and the furniture is A+. Have furnished 2 houses with Ashley and will keep coming back for future purchases!
Sam was totally awesome. We are super happy
We purchased a recliner last month. David, our sales rep, was amazing and professional! Even when we had a minor issue with our delivery (that ended up being our fault), David handled the issue with care and grace. He and the entire staff at this store are incredible to work with and we’d definitely shop at the Folsom store in the future.
Great service! Very friendly with no pressure in buying today although we did.
I had the best and high quality service today. Philip was above and beyond with the service that helped me with. Definitely it is my favorite furniture store
David was awesome!
My salesman was very professional & extremely helpful. I got what I wanted with no issues. Very nice.
★★★★★ "Best. Shopping. Experience. EVER! I walked into Ashley Furniture looking for a new bedroom set and coffee table, and walked out feeling like I just starred in a home makeover show! Philip, my sales rep, is now basically my interior designer/life coach. The man knows his furniture! He helped me find a bedroom set that makes me feel like royalty, and a coffee table that’s probably too stylish for me but now I have to step up my whole living room game. Philip even helped me imagine how many naps I’ll take on the new bed, and trust me, it’s a lot. The coffee table is so sleek, I may never let anyone set a drink on it. It's purely for show at this point. If you need me, I’ll be at home, in my new Ashley Furniture kingdom, debating whether or not to let anyone actually sit on my new stuff. 10/10 would recommend Philip and Ashley Furniture—just don’t expect to leave without wanting to redecorate your entire house!"
Kevin was a great help today with Beth and me picking out a beautiful new coach thanks so much
This place is awesome! David is a great representative for Ashley’s and got us what we really wanted.
Sarmed was so helpful in our hunt for the perfect couch. He was transparent, reasonable, and kind. We did not feel pressured and felt we were provided all the information we needed. Thank you so much! Cant wait for our delivery.
GREAT customer service!! Spent lots of time working with me to help me get what I wanted. Thanks Kevin!!
David and Sarmed took great care of my son and I. We purchased a big boy bed for my 7 year old.
The Sales manager, sarmed was very helpful! Helped me narrow down some of my options I looked at and I made the purchase of the right bed and bed frame!
If you come to this location please ask for David Sarmed, we got a screaming deal on a 5 piece dinning room table.
Great store to visit for your furniture needs. We came in to look for a replacement for our old sofa and we were helped by David, who was very friendly, helpful and knowledgeable about his products. He helped us with ideas regarding mixing and matching sets, color coordination, basics of warranties and other things. My family is sold on Ashley for our furniture needs from now on. Don't forget, look for David...
We had such an amazing experience at Ashley's in Folsom. Phillip was knowledgeable, friendly and funny! We would definitely buy from Ashley's Folsom again. Thank you!
Sam and Kevin were great.
Sam was extremely helpful, let us wander at our own pace when we wanted to look around and got is through the paperwork once we found something we wanted.
sam sam!! he is wonderful!!! so so helpful and genuinely so kind at heart, professionalism is always a requirement but to be genuinely kind hearted as a whole is something unique within a character!! for someone to have a want within them to help get the right price instead trying take advantage of the financial situations is very much appreciated especially in the world we live in, Sam really saw the interests in such beautiful furniture and made it absolutely doable all the way around!! And Kevin!!!! Kevin the store manager, such a gentle personality most definitely delivers a smile just with a simple hello and the hopes of making it all work out for the best of the best, overall best customer service experience within any furniture shopping thank you Kevin and Sam. Folsom location IS THE location!!!! so much to choose from with such genuine customer service!😊
Great experience! Fast and easy and thorough. And my delivery date is even sooner than I could have hoped for! Sam was super helpful and helped me get my new bedroom set that I’m so excited about.
Sarmed and Tammana were amazing people So much help after a bad experience with a competitor
Very nice and clean store. My sales person Philip was awesome! He was very helpful and patient.
Craig and Sam were great to work with. We got a beautiful Dining and Living room set for a great price and it was quick and easy!
Very good service. Especially Tammana was very helpful. Answered all our questions and gave us a very good deal.
Very satisfactory experience, treat you like a family Thanks Tamana (having great sales experience )
Thanks Tamanna for helping us buying the furniture. treating us like a family it's was the highly satisfactory experience recommended employee of Ashley:)
Sam was a great help!
Tammana was very helpful and made our experience so great. She had great customer service. Sarmed her manager also helped us for a minute and was great as well. Great experience for us after a long hunt for a couch and several stores. Thank you Tammana.
Tammana and Sarmed
Very helpful
Sam was very helpful and made the purchasing experience very smooth
Tammana did an outstanding job helping me pick up my new sofa and chair. She showed us every possible option since I needed an higher seated sofa, because I have knee problems. The amazing and friendly manager, Sarmed, greeted us and told us if we had any questions to please let him know. I will refer all my friends and family to the Folsom Ashley Furniture store location. They deserve a 10 out of 10 for friendliness and excellent customer service. Thanks, Erin
Philip helped us and he was very friendly, knowledgeable and had a good in store experience
Our associate Sam was great…efficient, friendly, and tried to get us the best deal possible.
The gentleman that helped us did a fantastic job I give him 100 points
Super helpful amazing store!
Sam was great
Great support for selecting mattress and recliners by Sam and DJ was willing to help understand my needs and provide the support
Gary was awesome!
I had a great experience in store, the on the other hand i had a very bad experience with my delivery i review for store as a Jyoti kashyap, but instead editing that review i’m adding another’s review . So when i received my first delivery they for dinning set and cocktails table they don’t have legs for dinning table and they had damage chair and cocktail table had broken leg, i refused my delivery, On second time i received cocktail table but still they brought the same damage chairs and they don’t have hardware for table. so i refuse dinning set. On third time they delivered the dinning set, and i think they just did the touch up and delivered the same chairs, now those chairs showing up damage signs that I noticed on first delivery. Very disappointed still dealing with them and waiting for technician. Also some chipping showing up on cocktail table. Instead enjoying I’m frustrated.
Tammana is gracious, knowledgable, and I'll be back to Adhley's nexy time I need furniture.
Nice experience with Sam. He helped us to make a good selection of couch. Thanks
I had a fantastic experience buying temperpedic mattress from Tammana! Several furniture stores this week and Tammana was the best
Tammana helped us find the perfect living room set! She was incredibly helpful and was even able to deliver the pieces on separate dates to accommodate our needs. Wonderful experience!
Tammana was excellent help! We are so excited for our new couch
A great experience!!! We worked with Craig and he made couch shopping enjoyable. My husband and I expected to spend the day haggling with salesmen, but Craig helped us by price matching another store. He was very informative and not overbearing at all. We will definitely be back to Ashley the next time we are in the market for some furniture.
Excellent service and very professional. TA Tamana and Sales Manager Sarmed were very helpful.
Excellent service and professional attitudes from the sales associates
Tamara and Sarmed were fantastic to work with helping me pick out my furniture. Showing me all the options and answering all my questions. A very nice experience with them.
San was great! Very helpful and knowledgeable
Sales Manager Sarmed and TA - Sam were amazing. What a team! Highly recommended
The service was exceptional! Sarmed and Sam were amazing! Highly recommend.
Great service from jamir Webb he tried his best to give us the best price . Thank you
It is was a great experience today at Ashley Folsom, we find the items that we were looking for, I have to mention that all of this was not possible without help of Tammana and store sales Manager Mr.Sormed. I really recommend this store for everyone one.
Craig was very helpful when we came in the store today! He wasn’t pushy at all but was nearby if we had questions. He had great tips and ideas for us. It was clear that Craig has been doing this for some time and has great customer service. Would definitely recommend!
Fantastic customer service at the Folsom store. Sales representative Tara and sales manager Sarmed were patient and very attentive. Highly recommend shopping at this location.
Tammana was great! So helpful in explaining our options!
Tammana was so friendly from the moment we walked in the door. Very helpful and kind. She helped us find a beautiful addition for our living room at an unbeatable price!
Tammana was great at customer service and taking care of our needs! Thank you.
Eh, just another furniture store.
Jamir was super helpful in greeting us and then circling back once we knew what we wanted to purchase. He gave us all of the financial options and was able to check us out quickly. I also got a floor room carpet that was not in stock any further and Jamie taped up the rug for me to bring home. I appreciate the great quality service I received today!
I was thrilled with the service I received from Tammana at Ashley. She is extremely knowledgeable, attentive, and genuinely helps find the perfect furniture while considering all preferences. Thanks to her advice, I found exactly what I needed for my home. I highly recommend consulting with her!
If you have to do some furniture shopping ask for Gary L. No pressure and sooooo patient! Thanks Gary for putting up with my indecisiveness!
Sam and Sarmed were great! Super helpful and not pushy at all
Sam was a great help to my 96 year old Dad. Great service! Thank you for a great shopping experience.
Great service from Sam. Can't wait to get our chair!
First time in store and Gary was very helpful!
Very good, I will go there again when I buy furniture in the future.
Tammana was excellent and helped map out the dimensions of my new room to get the right furniture for my place!
We shopped at Ashley's in search of Dinning table set and coffee table , Tammana help us alot, she was friendly and professional. She was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new dining set and coffee table.
Tamman was very helpful and very pleasant to work with
Had an amazing experience at Ashley Furniture! Employees and management are knowledgeable, helpful and friendly. The whole process was painless and so easy.
Sam was super helpful and patient. My mom had come in multiple times to look at all the different furniture sets. Sam was ready with answers to any questions ans he even had some helpful insights/advice to possible issues we were worried about. Overall he was extremely helpful and we look forward to working with him and the Ashley Store again.
Our experience with Tamana was exceptional. She was knowledgeable and helped us choose our furniture. We also loved the collections at Ashley.
July 2, store attempted bait and switch after purchasing two sofa recliners. Thank goodness we double checked our invoice. They also only offered $1 on our $100 gift card towards a new purchase. We returned $250 gift cards knowing they are worthless. Be watchful of their salespeople and gimmicks.
Tammana did a great job with the sales and suggesting products fitting our requirements. We finally bought dining table and couch from the store. A small surprise gift from the team during check out was icing on the cake :)
Great customer service ! The manager Devin really went above and beyond to help choose the perfect set up for my situation!
Very good service. Salesman was awesome.
Gary was great at listening and suggesting the dining set I was looking for. The delivery was on time, and I'm happy with my purchase!
Sales man was great takes a little to long for the check out but everything else was great
Sam was amazing! Excellent customer service, thorough/efficient communication and worked with us to find exactly what we were looking for. He was not pushy and was very accommodating. We will definitely come back to work with Sam!
Wonderful service from Sam! Thank you
I had a wonderful experience. A representative named Sam helped me find the perfect chair for my husband's mancave! He was very professional and helped me with the steps of financing. Thank you Sam!
My husband and i bought a fabulous bedrooom set from Gary, who answered our questions and offered options. Upon delivery, we discovered an error in the order, but Gary corrected it immediately without any hassle. Thank you for excellent service!
Kevin was awesome. Helped us get the items we needed and wanted and was super helpful and knowledgeable.
Sam was great. He helped us figure out what would work best, what to look for, and gave a great price. So excited about Ashley Furniture. Timely delivery. Thank you, Sam and Ashley!
Very helpful!!
great service
Gary is the man! We visited the store during a Memorial Day weekend because we were in the market for furniture for our new house. The place is full of mid-priced items for every furniture need. Gary greeted us and helped us browse, shop, ponder, compare and walk around and around for the hour and a half we were there. He was patient, informative, helpful and didn’t pressure us at all. The selection was great with reasonable prices. We chose a 5 piece sectional and paid a very fair price. I noticed that they had a little different selection than what is on their webpage so I was glad we went in person.
Everyone was very friendly and helpful! Our saleman, Sam was outstanding, he was knowledgeable and answered all our questions. We will definitely do business with the Folsom Ashley Furniture Store in the future.
Has nothing in store to take home someday. I got lied to about delivery times and ended up canceling my order. I would rather use Amazon if I'm going to have to wait weeks anyway.
Quick and friendly service on busy weekend.
Omar was great. Very helpful and informative.
Had a wonderful buying experience with Jamir, Tammy, and Lucy. They are top notch in customer service! Highly recommend this team and this store!
Best experience! Recommend Tammana
Omar was very pleasant very helpful. Enjoyed working with him
Sam is great!
Sam was the best. Excellent customer services!
Sam helped us immediately AND worked out a deal that worked for us! We’ll be back!
Great experience with Paul and store manager Kevin. Helped us get the best deal and we're easy to work with. Had tried earlier in the week at Ashley's in Fairfield and was disappointed, but glad I checked out Ashley in Folsom.
Good customer service and friendly people
Nice assortment of furniture.
We shopped at Ashley's in search of a sofa. The salesman Deepak was friendly and professional. He made excellent suggestions based on what I and my husband were looking for, and he was quick with our purchase process. Thank you for the stress-free experience! We are going to enjoy our new furniture. Jeff & Paula
We bought a wonderful sofa and dining table with chairs. Gary was great, very helpful and friendly.
Great employee very helpful and very knowledgeable. Was a pleasure he helped us tonight
With regards to the sales team, we were very happy with Jamir, Deepak, and Sarmed. We look forward to getting our new patio furniture delivered. Thank you!
Best experience! Recommend Sam!
Right from the start Sufyan informed us on how to shop the store, directions on what we we're looking for and keep good distant so we did feel pressured but was close enough so when we we're ready he was was too. Enjoyed the shopping experience
Deepak was very helpful, any questions that we asked. He help answer right away. Thank you for the awesome experience at Ashley's. We purchase a couch. Can't wait!
Excellent service provided by Tammana . Will back to you again . She is super talented ( knowledge about products ) and greet customer with a big smile . Always recommend her .
Gary was great! Explained everything and we were in and out very quickly! We have purchased a few items here and we will be back.
Super helpful and friendly staff. Highly recommend Ashley. My sales rep Jamir had great energy and passion for ensuring customers needs are heard.
Sam was wonderful! Very hepful and really listened to our needs.
Sam was great! Thanks!
Not an easy transaction!
Sam is great
Jamir our sales person was so helpful and friendly. They would have gotten 5 stars if it wasn’t for their delivery service. They forgot a piece for our bed so we could not use it until we got that. They did not put a rush on it so we had to wait a week extra to use our bed. Very frustrating. When we asked the sales rep what management would do to fix the problem since we weren’t even able to use the bed we never received a call back.
Sam was excellent at the Folsom store
Sam was amazing and very helpful! Sam is the man!
We just bought our second couch from Ashley furniture today. We worked with sales associate Gary!! Highly recommend asking for his help if you need anything, he made or purchase quick and easy!!! We will definitely be back!
Tammana provided us very good service :)
Sam was a great help and made the process quick and easy with such great customer service!
I had trouble placing an order online, went in and was greeted by Gary. Gary was very pleasant and so much help. Showed me what i had in mind to order and made sure that was what i wanted. Such a smooth experience. Thanks Gary!
Staff was helpful enough but when I comes to delivery don’t count on them showing up or even calling. I ended up with company coming over with no couch to sit on for an entire weekend!
Very compassionate workers the manager Frank and employee Omar made the buying process easier and helped accommodate any personal questions or needs throughout
Nice to work with Tamanna and team ! Very friendly and professional
Very good customer service. Omar was very helpful and made the process very easy. Thank you!
Sam and Tamana were super helpful with my purchase, really enjoyed my time buying a new couch here and had no issues in the process. Would recommend!
The salesman was knowledgeable about the mattresses. He listened carefully to what we needed and showed us our choices. It was a good experience.
Gary was a great help thank u
Worked with Art on our purchase, he was amazing! Answered all our questions, was very patient and helped us find exactly what we wanted. Would recommend 11/10!
Tammana was beyond patient and helpful in what was a frustrating decision process for us. She was great! Thank you tammana !
Sam’s expertise in home appliances made my shopping experience effortless. He provided tailored advice and exceptional after-sales support. Highly recommend Sam for his dedication to customer satisfaction!
Omar was wonderful! Thanks for the great service and product, I love my new kitchen table chairs. Also, fast delivery.
Art did a great job, thanks!
I don’t like Ashley delivery department. They are junk. Sent two text message, Two calls, One email to confirm the delivery on schedule time. I confirmed all 5 times. Today on 4/19/2024 got call again that they can’t deliver all at same time and force to do in partial delivery. Do ask what you can’t deliver.
My husband and I were in the Ashley store in Folsom on 4/14/2024. We were interested in purchasing a new adjustable bed and were approached by Jamir Webb. I am disabled and purchasing the right bed means a lot to my good health. I needed a bed that was low enough for me get into safely. At first glance, all the beds looked too high. Jamir was extremely helpful in explaining the adjustability, even to the point of rolling up his sleeves, flipping the bed over and demonstrated how easy it was to shorten the legs, thus making the bed the perfect height for me. And, this was just the beginning of Jamir's outstanding customer service. When you are in a wheelchair, people sometimes struggle to interact with you and understand what you are going through. Jamir took the time to understand my needs and worries and truly made me feel valued and understood. We would definitely not have purchased the bed without Jamir's help. He is truly an asset to your store. Larry and Sandra Summerfield
TAMMANA is amazing and she is very professional I recommend every one ask for her when you go there, Abdul the store manager went above and beyond providing exceptional customer service
Gary was a phenomenal help! My husband and I are thrilled about our new sectional and Gary made the process so quick and easy. We will be referring our friends to him in their future furniture purchases 😊
Sam is great! He took great care of us and showed us exactly what we were looking for.
Went to one location and received poor service. Came to the Ashley’s in Folsom and received better service from Sam. We got the same delivery date for and item we previously purchased but he was more informative and willing to help.
Great service and knowledge from Deepak!
Sam was awesome in helping us with our recliner. Thank you for your service
Sam helped me find the perfect lounge chair for my son. He was outstanding with customer service and product knowledge. Great guy! Would buy from him again and again. Met his manager Abdul, as well. Wonderful people to work with. Very caring and helpful even though it was such a small purchase. Love this store!! ♥️ Go see SAM!!
Deepak is great!
Sufyan very helpful finding the furniture I want.
Easy. Sam was great
Great help and service
Great service! Omar was very helpful in selecting the right couch for me and getting a discount.
Sam was great! He quickly showed me what I wanted and even gave me a discount better than the website. Great service!
Great selection, and sales rep Abdul was easy to work with.
Abdel was great!
Gary La Puma helped me make a decision on my next sofa. He was patient, kind and answered all my questions. Thanks Gary!
I'm compelled to share my recent and highly disappointing experience with Ashley Furniture, Folsom location, hoping it might save others from a similar ordeal. The allure of their wide furniture selection is overshadowed by a stark reality: customer service that falls dramatically short and a return policy that is unforgiving, to say the least.I invested nearly $6,000 in a three-piece couch set. Four days after my purchase, I found myself grappling with extreme back pain directly linked to the couch's use. I reached out to the store manager to see how I could exchange the couches for another set with different back support, and I was told I had to go through their Customer Care for assistance.My journey through their customer service maze was nothing short of a nightmare. Call after call, I was shuffled between representatives, forwarded to various parties, and even spoke directly with managers, all in a bid to seek a simple solution--a replacement. My request was not outlandish; I was not asking for my money back but merely an alternative to alleviate a medical concern, which I offered to substantiate with a medical note regarding my bad back issue due to the lack of lumbar support in the couches I purchased. Astonishingly, all my pleas fell on deaf ears.This ordeal has been an eye-opener, revealing a rigid and uncaring facet of a well-known brand. It's disheartening to note that my experience isn't an isolated incident but rather reflected in the brand's online reputation, with ratings that speak volumes: 2.3 stars on Yelp, 3 stars on Facebook, a dismal 1.2 stars on ConsumerAffairs.com, and a shocking 1 star on the Better Business Bureau. Unfortunately, I didn't see these reviews until after I purchased my couch set. I am now stuck with a brand new couch set that I can not even sit on because it is causing medical issues, and Ashely Furniture, Folsom store, will do nothing for me.To fellow consumers, I caution you with my story. The beauty of Ashley Furniture's products is marred by a customer service experience that can only be described as horrifying. The inflexibility of their policies, coupled with a lack of empathy and customer care, has left me not only with a product that causes physical pain but also a feeling of utter helplessness and frustration. In a marketplace rich with options, it's dispiriting to see a company disregard customer well-being and satisfaction to such an extent. Buyer beware!
ART was AMAZING!!!! THANK YOU SIR!!!.
Sam was great. Very knowledgeable and very helpful
So we bought a living room set to be delivered. We were given damaged furniture-coffee table the first delivery. Second delivery was the same coffee table but used. So we said we would go pick up a coffee table at their warehouse. It was 70 miles away but we got it in a box brand new. Then we had insurance on our couches-they started peeling within 6 months. So we called insurance that they sold us, went into a voice mail circle jerk for over a year. DO NOT BUY ANYTHING FROM THIS COMPANY! YOU’LL BE SORRY!!
We found what we were looking for. Jamir Webb is such a great young man. He was helpful and never pushy at all, he actually made the experience quite enjoyable.
Sam is great 👍 He sold us a bedroom set & sofa
Greg was very informative, very honest. He made us feel very comfortable. We told him what we were looking for, and he took us right to it. He answered all our questions. Wonderful salesmas!
Received excellent customer service from Sam.
Very informative, that help me to take a decision.
Deepak and Abdul were a pleasure to work with. Made my purchase quick and easy. They had wonderful surface. Would highly recommend this location.
Ashley Furniture is a GREAT store for all your home needs! Beautiful offerings and knowledgeable, pleasant staff. Sam helped us pick out the perfect recliner couch!! So excited for it to arrive!!
Great Service from Sam
Gary helped us immensely with our search for apartment furniture for our loved one. He listened to our needs and concerns, and we are very happy with our purchase.
Deepak provided outstanding customer service.
Very happy, great sales help, Sam was very knowledgeable.
The Folsom store is truly blessed to have Gary working there,he is very professional and polite. He went above and beyond to make us happy and satisfied with our purchases.
Had a great experience with Janice. She stayed close by for if we had any questions but wasn't pushy at all. Can't wait to get our new couch!
My husband and I really appreciated our sales associate’s assistance and guidance (Jamir - I think?! My apologies for not remembering your name 🤦🏽♀️). We purchased a bed and bed frame - great experience. Thank you! 🤗
Deepak and Gary were extremely helpful in helping us purchase a lovely dining set.
Sam was very helpful and knowledgeable with a no pressure approach. Thanks for your patience and helping us find exactly what we wanted.
The salesmen were so very helpful and knowledgeable! They let us have our time to look at things without hovering over us and have us information when needed. We ended up purchasing a new recliner and sofa, they told us the items will be delivered in the next 3-4 days! We were not thinking it would be so quick, but we are excited!
Jamir and Abdel amazing!
Great service, very knowledgeable. Was able to answer all my questions. No high pressure sales. Art was exceptionally courteous and a pleasant to work with.
I cannot recommend this company. Their customer service is horrible! The lady that assisted us was so unwilling to help us. We were interested in purchasing an area rug from them and asked if they could pull the rug down so we could see it better. We were told that they could not do this. They had two rugs hung together so we couldn't see how it looked. Then it was marked $76 and we were told that it was actually $89, they were "updating their prices". I have never in my life been told to pay more than what was marked. She refused to honor the price as marked. I do not recommend doing business with this establishment.
Had a wonderful experience. Art is great!! I've been here multiple times for furniture, will keep coming back.
Sufyan was very helpful and trying to get us the bedroom furniture that we were trying to purchase and was very helpful.
Sufyan was really helpful!!
Abdul, store manager of Folsom Ashley Furniture was very pleasant and accommodating. I will definitely return and shop here where the quality and service are exceptional.
Very quick and efficient, had my furniture delivered promptly.
Sam is excellent!
Janice and the staff was super helpful. Answered all of our questions and gave us a great deal.
Deepak did great!
Our family is long term Ashley furniture buyers. We love thier furniture because it lasts a long time and is food quality. Went into the Ashley furniture store today in folsom, CA. Looking for a recliner chair. I was greated after walking in. The sales man Sufyan was a huge help. Very knowledgeable, patient and able to take the time to research things on the website for me. I did in fact purchase a recliner chair today with the help of this sales man and his willingness to help. Thanks again
We visited Ashley store last week.The employee named Adoon gave us incredible service throughout our visit.Our experience has always been great with Ashley stores.
Adoon is very friendly and helpful.
We went into a few furniture stores, Ashley’s was the only with anything that we had a liking for. Gary helped us out and was very patient and respectful. The 0% financing options sold us on our new sectional and it took less than 15 minutes to wrap everything up from the time we made our choice and walked out the door.
Gary was a patient and quiet salesmen… he had everything organized when I made up my mind.
Beautiful furniture and Amazing customer service. Thank Sam!
Sam is amazing👏
Many choices! Also professional and friendly service without being pushy!
Savong was amazing and helped us buy our dream couch!
Art was amazing! We acted like we weren't going to buy anything and we still got royal treatment!
Adoon helped me and was very knowledgeable. Great customer service.
My sales person didn’t hover and made the purchase process quick and seamless.
Adoon was very helpful in answering our questions and offering alternative ways to pay for our mattress, as well as helping us get a lower price and two day shipping!
Janice was terrific. Easy to work with and honest about everything. We bought a beautiful sectional. Thank you again
Easy transaction, had the item we wanted in stock and delivered within a week.
Sam was fantastic here at Ashley in Folsom.
I was shopping for a couch today and Sam made it painless and was easy on my wallet. He was very helpful and knowledgeable about the product I was interested in. In the end I got the couch I wanted at a great deal. Thank you again Sam!!
Savong was very helpful and very patient with my indecisiveness. He was knowledgeable and had amazing customer service! We will definitely be bringing our business to him each time! Thank you!
Good service and helpful salesperson. We found the piece of furniture we were looking for.
Nice furniture and a very pleasant sales person
My salesman, Jamir, was professional, kind and understanding. The process was quick. If you decide to go to Ashley furniture I recommend seeing him.There was a major downsize to my experience, and that was the marketing on the 0% financing for no minimum for 5 years (which is still in front of their door and promoted on the website).. I was told that the min was $4000.00 for me to receive 0% financing for 60 months, but that is not what the promotion says anywhere. Beware!
Deepak, thank so much for your knowledge and patience with me this afternoon, especially with the all the savings for our family. I’ve gotten my couch here, loved it; my desk, and now my bedroom set! You guys have always done a great job with my purchases.
Adoon was excellent and very helpful.
Sam from Ashley Furniture of Folsom is amazing! Finding what we needed from Ashley furniture was an easy process and Sam answered all of our questions. We will always go to Ashley’s for our furniture!
Sam was excellent and very knowledgeable!
Thank you Deepak for your knowledge and patience in assisting me. I love my deal you got our family.
Sam was an awesome help. He was patient showing us numerous products with superior knowledge. My wife and I enjoyed his attentiveness to our needs. When we came into the store we were only looking. When we left, we were ecstatic with purchase of our new bedroom set. We will be going back to Ashley's in the future for our furniture needs. And we will most definitely be asking for Sam!
Nice furniture and great service
Deepak, thank you for the awesome service!
I was happy that the delivery date was accurate. The staff was very helpful and went out of their way to give great service.
Very good service, Sam knows his stuff.
Great experience purchasing a bed and mattress today. Adoon was great!
Polite and friendly not high pressure
One of the most pleasant interactions with a retail store we have ever had. Found - with help - exactly what we needed and the two recliners will be delivered on Tuesday which was also amazing. Ashleys has our business forever.
They were wonderful great customer care
Adoon assisted me and helped me get a couch and bedframe, really helpful and helped me with technical issues!!
Art was so helpful! We told him what kind of couch we were looking for and he brought us to exactly what we wanted to see!
Nice peeps, it's hot in here tho
Great service! Art was very friendly and knowledgeable. I highly recommend this location.
Nice selection, helpful salesperson (Adoor)
Had a great experience at the store with both Mr.Abdel and Mr. Jamir who helped us with queries about the texline sectional sofa set. Will certainly recommend ashley store o anyone who is thinking of buying furniture ! Five stars on five✨️ Rajee
Adorn
Excellent customer service from Omar!
Sales person was gentle and helpful
Sam is awesome!
Great Service! Great price! I love my chair!
We were only 'looking' for an idea of what was available. Visited one other store and came back for a purchase! Quality furniture and knowledgeable sales people.
Courteous and professional staff.
Art was very gracious and helpful. I believe I got the recliner perfect for my husband.
Buyer Beware! No returns! Bought a $1k lift chair for elderly relative, but it isn't stable enough for her. Immediately requested a return or exhange, but only got the runaround. So we have to eat $1k or risk her falling out of the chair.
We purchased a lift chair from the store for my father, and he absolutely loves it. Great service and I would highly recommend the store to my family and friends.
Adoon , service was excellent!
Excellent service by Sam! We were very pleased with our purchase
Gary La Puma does an excellent job of helping his customers!
Great!
Adoon was a great help and very pleasant and patient in helping me.
Adoon had excellent customer service would gladly recommend this company to my friends and family
Our salesman was very courteous and professional.
Art was super friendly and very knowledgeable. He helped us narrow down our search to what worked best for us.
Abdel was very helpful
Friendly customer service, and fast and seamless sales transaction!
Don’t buy furniture from this store not from any Ashley store . Don’t take furniture insurance from them . They are big scammers. I got my bedroom set 3 years ago from them and got insurance too . This is first time I called insurance because I see cracking wood itself and they said it’s here and tear we don’t accept your claim plz pay out of your pocket . I paid $200 extra for furniture insurance. They said something else when you go to buy furniture and after that something else they don’t care at all until you take some serious steps against them . I didn’t know this unfortunately I bought new sofa set 6months ago from them which is $4000 something and pay insurance too but it’s still in manufacture warranty so I called them about deshaped cushion and uncomfortable . I got back pain because of deshaped cushions but this time they send guy and he told me they can’t do anything with this you have pay out of your pocket. It’s big scam just stay away from them . Once you got furniture they don’t care at all . Now I’m stuck with low quality furniture even after pay so much amount. I can share with you . My bed frame Broke from inside I know it’s broke but they said send pics how I can show them in pic even how can I show them my sofa cushion deshaped and so comfortable.
Bad experience , never deliver furniture on time
Sam is the best! We came back because he always does a great job and gives us the attention we need with a joyful heart. Thank you!
Art was excellent
Gary was very helpful in meeting my needs. Definitely recommend him to anyone who is looking to furnish their home.
Adoon was amazing. He made my shopping experience great. He gave me all the details and also helped me get financing. I would highly recommend Ashley Furniture and Adoon.
Don’t buy furniture from here it’s all scam Don’t buy furniture insurance save your money
Don’t buy furniture insurance from Ashley I paid extra money for furniture insurance but nobody care and they just don’t accept your claims and told you to pay out of pocket it’s all scam
Had a great experience at Ashely. Went in and Gary was very helpful and patient, he made sure we were happy with our choice and explained everything very nicely. Would definitely be back.
Art helped us out. Was really helpful! Thanks Art!
Adoon was awesome and so helpful!
Sam did well at customer service. Didn't feel pressured at all and was satisfied with the discount applied and ability of it being delivered and installed right before Christmas 2023. God bless you, Sam, and Merry Christmas 🎅
Monika - helped us find couch that fits our requirement.. she was extremely helpful and professional..
Monica and Sarmed helped me today they are amazing please go and see them the customer service was amazing!!!
Awesome service! Helped us with everything that we needed
What a pleasant experience all around! Mainly due to our salesman Gary LaPuma! He is amazing! This is for the ashley in city of folsom. Very clean, not oppressive at all. We were greeted, not pressured , but gary was there for all our questions. Very honest and professional. We were able to get an amazing deal on a sofa we've been wanting and it all went super smooth! Definitely highly recommend gary and this location. !
Sam was very helpful, knowledgeable and patient. Highly recommend.
Salesman was great,
Art did a great job! Jamare was cool too even though he is a Bills fan. :)
Chong was very polite and helpful, great guy.
Gary was a pleasure to work with! Highly recommend working with him. Thanks again Gary.
Nice Experience
Chong was extremley friendly and helped us with our purchase.
Excellent service! Salesperson "Fraidon Maftoon" gave us a good deal on 11/11/2023, so ask for him when you go to Ashley. Furniture was delivered quickly just as promised. Nice stuff. Good company. Remember to ask for Fraidon Maftoon when shopping at Ashleys.
Great experience! Excellent help, attentive to our needs from the moment we walked through the door. Thank you Adoon!
Adoon was very helpful. A perfect gentleman. And we got a good deal too!
Great customer service, and very clean store. Ask for Chong when you’re in!
Gary assisted me and provided great service. Treated me like I was his only client and worked with me and my budget without making me feel inadequate.
(Translated by Google) Chong is a very friendly and helpful representative who helped us make our purchase a very quick process. (Original) Chong es un representante muy amable y servicial nos ayudó que nuestra compra fuera un proceso muy rápido
Chong is a very knowledge and helpful person, thanks for helping us with our dining set purchase.
We received excellent service from our salesman Gary at the Folsom Ca location
Chong helped my boyfriend and i buy a couch today and it was one of the best experiences we have had purchasing furniture. He was extremely helpful, knowledgeable, and incredibly charismatic. Thank you Chong!!
Chong is cool and easy going and helped us with the transaction very smoothly. Provided all the info we needed. We would recommend his to the customers.
Chong is awesome!!! Very insightful! Above and beyond service!!!
Thank you Chong for your detailed explanations and guidance! We appreciate your time and effort to help us find the best and most suitable furniture.
Chong has explained very well
A very great customer service by Mr.Chong and his not pushy , Mr.Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping .The manger Mr .Mommahed gave us a great deal on price , for the great service we coming back to buy more furniture for newly build home .
Ashley furniture has plenty of options to select from, on top of it there is a Kiosk to browse the online warehouse options. Chong was very patience and helpful in selecting living room furnitures. We had pleasant furniture shopping experience.
Adobe was our sale a good person he deserves more then all the other sale 😄
Thank you Adoon for helping us find our new recliner!
Mounica was absolutely wonderful!!!!!!! Very good job!!
Gary was very helpful and supper nice. Thank you so very much
Chong did excellent work. Highly recommend
Chong was a very knowledgeable and friendly customer service representative!
Great customer service by Chong!
Art and Abdul have been really grateful with my sister-in-law’s furniture shopping! Really enjoyed the service
Excellent customer service
Monica and abdel was qyite pleasant to work with. Thank you both for your help
Adobo was our sales and very good job we love to come back
Came in to sit in chair before ordering on line. Sam was so helpful we ordered Editing review from good to bad as only one chair was delivered and it was not as Sam described. Way to narrow for us and tried to return but they won’t accept returns. Thankfully they only delivered one and we cancelled the other Will never shop at Ashley furniture again and will warn everyone don’t buy from them Horrible customer service
I have visited the store in search of a sofa for my apartment. Gary was the sales executive that was helping us, i am astonished by his patience. He answered many of our annoying questions very patiently. He got us hooked with a great sectional, which is exactly what we are in search for today. I really appreciate the help and will recommend this place.
Very helpful and as accommodating they can be
We were greeted right away. Abdul was helpful and respectful. He let us figure out what we wanted without following us around. He got us set up with our new chair and ottoman which we should have on Tuesday!
Gary was a pleasure to work with. Great customer service!
Monica was a great help and we finally found out couches at a great price. Thank you!
It was nice Purchasing in Ashley Folsom with Sam
Monica is awesome
We were very happy with Chong’s professional assistance. Answered all of our questions and was very helpful and NOT pushy!
Came in to find a sectional for our new house: our overall experience was pleasant. Found exactly what we were looking for and were able to workout a price and payment plan that worked for us. Omar was very helpful and everything from his appearance,demeanor and knowledge of the sale was exceptional. All our questions were answered, concerns addressed and we walked out with a new sectional waiting to be delivered and assembled. Very satisfied with the purchase, the customer service and would recommend checking out their inventory.
We had a wonderful experience working with Omar on our new couch and bedroom furniture set! He made it smooth and easy :)
Omar did a fantastic job. Will return soon
Chong was very helpful with my new purchase of my sofa. Very fast and kind person
Monica was really helpful today! really appreciate it . She and her manger Abdel was really nice and funny .
I went into the Folsom store, and Jamir greeted us as soon as we walked in. He walked around with us and looked at couches, but at no point did I feel pressure from him. He was super personable and easy to deal with. We made a decision on the couch and we’re able to wrap up the whole deal within 10 minutes. When the couches were delivered, a week later, the loveseat was the wrong model, I texted him, and even though it was his day off, he texted me back and said he would go into the store and get it fixed, zero hassle. Customer service is a dying trait, Jamir showed that, even after he made the sale, he still cared about his customer. Oh in the couch is pretty great too!
Ashley is the store, I loved for my dinning and living room always. Today I visited the Folsom location and it was delightful experience. Mr. Chong, sales representative was so polite and very helpful in making right choice. Wow...awesome......!!
Adoon was very helpful!
We love our Tempur pedic mattress Omar was a great sale specialist he go through all of our requirements, he is perfect in bedding and mattress and sleeping issues
Chong helped us find a mattress that fit our needs, gave us excellent details, information, and pricing. We checked a bunch of stores and came back here and saw Chong. Thank you Chong!
Adoon was extremely helpful! And answered all our questions and concerns and was extremely patient 😅 over all made our experience at Ashley extremely wonderful!!
Mr. Chong was/ is amazing! He wasn’t pushy and didn’t follow us around every second. He gave us room to breathe and look at the furniture. He was not only really nice he was very helpful. He made our furniture shopping experience easy and a pleasant one.
Chong was super helpful and very nice! Answered all our questions and also gave us space to look around.
Mounica was very helpful, but never hovered over us. Perfect service
My wife and I have been on the hunt for furniture for our new home in Folsom and have visited several stores. However, our experience at Ashley Furniture, particularly with salesperson Art N., was exceptionally noteworthy. Despite our initial lack of expectation, we were pleasantly surprised by the level of assistance we received. This was our fifth furniture store visit, and we had struggled to find a salesperson who could adequately address our concerns regarding size, quality, and financing options. Art N. stood out with his approachable yet non-pushy demeanor, offering practical solutions to our queries. His understanding of financing and warranty options was particularly impressive, a concept that seemed challenging to grasp at other locations. Thanks to Art N.'s expertise, we confidently purchased all the furniture for our office room and plan to return for our living room and possibly dining room pieces. His proficiency extended beyond typical salesmanship; he was akin to an interior designer with his insightful suggestions. We definitely plan to consult Art N. for any future furniture needs and would highly recommend him to others seeking personalized and knowledgeable assistance in furniture shopping. Give this guy a RAISE!
Adoon is a great salesman along with Abdul (store manager) for exceptional customer service!
ASK FOR CHONG. Couldn't stress it enough. Go look for him! He will help you through everything! He is not like the others who wouldn't stop following you. He will give you time to think at the same time he will give you all options in each furniture. We got both sofa set and dining set on our Day 1. He is that helpful to us! Thank you so much Chong!!!
Mr. Chong of Ashley store is very helpful and very knowledgeable on giving us ideas on choosing the items we want. Make sure to ask for him if you need help on designing your house
Chong was really professional and he knew his stuff. Great Customer experience.
Sam is extremely helpful. I come to him on a consistent basis and he makes sure we are taken care of.
Sam is the best. He ie very helpful and knowledgeable. Great salesman. Sandra
Sam is wonderful! Has helped me furnish my home and nursery. Very pleased and happy to go to him every time.
Great!!!!
Sam is the man! Always great service and very helpful!
I went in to Ashley’s to browse around for a new leather sofa and had a very enjoyable sales experience with Gary. He was extremely helpful and knowledgeable. The process was seamless. No added stress or pressure to make a purchase. I ended up purchasing the Emilia love seat and can’t wait until it’s delivered in 4 days. Insanely fast!
Great experience!
Jamir was amazing! Very professional and knowledgeable. He was very patient with me and moving items around for me to create my perfect family room space.
Wonderful experience. Pleasure to do business with Ashley salesperson Omar. All my needs were taken care of. They're always pleasant , courteous , and helpful. Excellent service and prices. I
Chong was Amazing. Great help and fellow member of the arms forces. All vets go see him when in the store.
Very special
Adoon was great!
Mounica was a wonderful salesperson! Thank you for all her help!
Adoon was such a helpful and knowledgeable salesman. Best couch shopping experience 🙌
We met with Chong and he took us through all the items we wanted and really helped us out with delivery and protection plans for the items we bought. We were initially a little stressed on ordering so many pieces and didn’t want to forget anything. Chong kept us organized and even helped us on price too. We are very happy with our experience and keep coming back to Ashley for this reason. They always have great furniture at a great price and employees have always been so helpful while not being salesy.
Chong is really a great person to work with and he got us really great deal !!
Tnanks!We safe money!
Sam was great! Very helpful and polite. Funny too. Thank you Sam!
Outstanding customer support!
SAM! Is the man! Great, fast and professional help!
Very personable and helpful. Glad I stopped in!
Chong is amazing! So friendly and helpful. A great deal!!!
Savong did a great job helping me find the stuff I needed while moving into the area! Thank you!
Everyone was very nice and helpful
Sam & Gada were so helpful & professional. Customer service spot on!!! Will shop again!
Savong and Mounica were very helpful in placing an expedited order.
Mounica was amazing! Super helpful! We found everything we were looking for.
Mounica was fantastic! She helped me get a great bed set and dining table! Definitely coming back to get my living room set from her!
Gary was great to deal with. Not pushing but very informative .
Chong was great
Abdel excellent service ! And I am Realtor :)
Chong was a great salesman, very helpful, and made it a great experience!! Will be a repeat customer!
Chong helped me find great deals and was extremely helpful
The sales person was very helpful and knowledgeable. Would be happy to shop at Ashley again.
Great customer service!
My fiancé and I came in looking for a small seating area furniture set and Adoon was a huge help! Not only was he super patient with us, he helped us get the best deal for what we picked out! 10/10 , definitely ask for Adoon for all your furniture needs!
Chong was the salesman that helped me. He and the manager worked with me and got me a really great deal
Monica is a great seller
Sam is very very helpful we are return customer always coming back to him you’re the best I recommend Sam for everyone he never disappoints and he will put smile on every family’s face
Sam did a great job
Mounica provided excellent customer service and made my experience very pleasant to shop at the showroom. Thank you!
Great service and very knowledgeable
We had a really great experience shopping for various furniture items here recently. Specifically, I wanted to mention our salesman Omar, whom made the experience for us. He was with us the whole way, very attentive, extremely helpful, very friendly and not only did we feel like he wanted us to have the best experience possible but also getting us the best deals possible. He should be recognized for his outstanding service. Thank you Omar!
Art is amazing to work with!! He is extremely helpful and helped me find exactly what I needed.
Chong was a great sales sales associate at Ashley Furniture Store! Very professional, efficient, and kind! Great service!
Adoon was very helpful.
Omar was extremely helpful for my mom and I with selecting a mattress and bed frame. He went above and beyond to ensure we received the best deals outside of already reduced prices. We will go to Ashley again to come to Omar for future purchases!
My wife and I bought a new couch and sofa from Ashley's and the salesperson, Gary was very helpful and knowledgeable. Thank you Gary!!!
Ask for Art. Gave us the distance we needed to find what we liked and understood our questions and answered them accurately without pushing for a sale.
The service was excellent and fast. Monica was a big help, she waited patiently and helped us to choose the perfect couch for our home.
Adoon was very helpful finding us move-in furniture, gently being there and helping solve our questions quickly when needed. Thanks to Adoon we found beautiful counter stools now safely home, and expecting sofa, table, and lamp for living room. Two times he was kind and helpful, thank you for the good furniture and experience.
Mounica was the sweetest person was so nice she was a lot of help amazing place because of her and she was very highly skilled and fast.
Extremely respectful and helpful staff! Great customer service and have a good since of humor. Chong and the manager are the greatest. Very satisfied
Adoon was extremely helpful during our visit.
My husband and I went shopping for new living room furniture and had a great experience at Ashley Furniture and wonderful customer service from Gary. Gary was very knowledgeable about the pieces we were interested in and was very helpful with completing the whole process. We are excited for our new furniture! Thank you Gary!
Art was very helpful with assisting us in getting us a great deal on our purchase
Chong was helpful & professional I’d see him again
Adorn was great. He showed us a lot of option in our price range. Would definitely come back to Ashley furniture. Gave me a military discount. Thank you for supporting our troops.
Art did amazing! He was patient, helpful and extremely knowledgeable. He made our purchasing experience super easy...and we have two teens who couldn't make up their minds. Lol
The workers were very helpful and patient
Art was a solid 12/10 wish I had more stars to give but it only lets me give 5
Sam took great care us
Sam atiendes us, great experiencia, so glad worked with him.
It was a great experience, nice furniture and a good quality. Omar help us and he was wonderful.
Grate furniture and Omar was amazing Thank you guys
They help a lot for every thing meet with somes and Abdul they are very good people and very kindly
Got a great deal from Gary at the Folsom, CA location. He was extremely helpful and knowledgeable. Went out of his way to make sure he can get me the best deal possible. Really appreciate him. If I buy from Ashley again, it will be from Gary!
Gary L did a great job as usual!
Gary L is #1
Gary is so kind and helpful. Helped my mom stay within her budget and he is NOT a pushy salesman :)
Very nice employees and the owner reduced the delivery cost!!! I am very pleased with Ashley Furniture Store
Savong A is a great salesperson, very helpful and kind. We have been coming to Folsom store the past 2 yrs bc of his amazing customer service. Thank you for having him at the store.
Savong (sam) was friendly and helped us pick out the right dinning table for the right price made the experience seemless
Art was very helpful.
Mounica,sales associate was friendly,knowlegeable about the products,attentive to our needs, and made our shopping experience enjoyable. We love to come back our store again😁
Adoon was very helpful when navigating different furniture options when it came to searching for different couches, lamps, bed frames, and more. He went the extra mile to help with prices and to fit our needs
We came into Ashley’s to buy a rocker recliner. The selection was good and service was top of the line. Monica helped us through the entire process and we were in and out in less than 30 minutes. We will definitely be shopping at this Ashley store again and asking for Monica. Very satisfied customers!
Jimmy is awesome!
Chong did a great job finding us a wonderful bedroom set. They listened to what we needed and made it happen at a great price
Recently I walked into the store looking for Office table and chair. I searched a lot of models online however wanted to get a real feel of the product hence choose to visit the store. I was lucky enough to meet Mounica who was very knowledgeable, understood my requirements and was able to show me several different products. She was very helpful in guiding me to choose the best one. Mounica was very patient with me as I looked multiple tables and chairs. She kept showing various models until I found the exact match. Mounica went over and beyond to show and suggest the models that suit my room. Hats off Mounica for the amazing customer experience and I would love to come back to the store again !!
I had an amazing experience with Mounica, the sales associate who assisted me in purchasing the office table and chair.
Great service
Abdul awesome services
Nice store, lots to see and the prices are reasonable. I will shop there again.
Chang is a great and Awesome salesman! He is Honest and very helpful. Thank you so much, Chang!!
Everyone was so polite!!! We were kindly greeted by Jamir. Gary assisted my husband and me since Jamir was currently assisting other customers. Overall, we had such a good experience with everyone including the manager who gave us a lovely discount! We got a new sofa, a dining table and a clearance coffee table. Shopping with a toddler is crazy but everyone was so polite and kind to us. Thank you for an amazing experience!!!
I visited the Ashley store in Folsom, CA to shop for various items for our short-term rental. At first, I felt overwhelmed by the numerous options and pricing. However, Art N did an excellent job guiding me in the right direction. He was extremely friendly and took the time to ask questions about my specific needs, remaining attentive throughout the entire process. Art was knowledgeable about the products and even offered valuable advice on furniture maintenance and preventative strategies. We plan to return to the Folsom location and work exclusively with Art N for our future needs.
Adoon was very helpful with the purchase of my sofa! Gave me many options to look at according to my likes. Great service! Pleasant and patient! Will go back to him to help me with other furniture needs.
It was a good experience with Mounica sales associate at Ashley store in Folsom. She helped us in choosing the right products for our new home and she made our life easier. It’s Worthy spending time with her in the store in choosing right suitable products. Thankyou Mounica.
Chong was very helpful in finding what we needed and getting the delivery date we preferred.
Amazing shoppping experience at Ashley and great customer service by Mounica. We recently bought a sofa there and our friends and family like it a lot.
I recently purchased a dining table from the furniture store and had the pleasure of working with their sales associate Mounica .
I recently had the pleasure of working with Mounica sales associate during my search for new furniture, and I must say that the experience was truly outstanding. From the moment I stepped into the showroom until the final delivery of my purchases, Mounica went above and beyond to ensure my satisfaction What impressed me the most about her was her exceptional level of professionalism and attentiveness. She actively listened to my preferences and requirements, taking the time to understand my personal style and the overall aesthetic I wanted to achieve in my home. With her guidance and expertise, I was able to find furniture pieces that perfectly matched my vision. Throughout the entire process, Mounica demonstrated a genuine commitment to customer service. She patiently guided me through various options, offering valuable suggestions without ever being pushy or overbearing. Her friendly and approachable demeanor created a comfortable and relaxed environment, allowing me to shop at my own pace and explore different possibilities. Thank you Ashley
Bought a sectional and it was delivered used and full of garbage, dealing with Ashley’s has been a nightmare, look at reviews other than here, trust pilot 1 star and i now know why
Got all the way home only to realize that the 5 year ($150)plan I didn’t want and repeatedly stated I didn’t want was added to my bill. Still waiting on customer service response . Updated from 2 starts to 3 purely from the attentiveness and help provided by their online staff to undo an error by in store personnel.
My wife and I ‘s experience was pleasant with no salesman bothering us and leaving us to look on our own until we found something we wanted.
Chong was very helpful and so professional. We loved his service.
I recently bought a sofa, and my purchasing experience was excellent. Mounica, the sales associate, was incredibly helpful in showcasing all the available options, making it a great experience.
Mounica is amazing!! I recommend to ask for mounica in folsom store, she helped me to buy all my new house furniture.😊
Quick and super easy. The way i like to shop .
Recently, I had the pleasure of experiencing exceptional customer service. From the moment I walked in, Gary went above and beyond to assist me. They were not only knowledgeable about their products but also took the time to understand my needs and preferences. Gary provided honest recommendations and patiently answered all my questions. What truly stood out was Gary’s commitment to making sure I was satisfied with my purchase. He ensured that the delivery would be prompt and hassle-free. This level of attention and care made my shopping experience truly outstanding.
Adoon was very helpful and made things very quick and easy !
Excellent service, I will recommend in a heartbeat. Thank you Sam!
Best furniture store experience I love it and will be returning for more…. Geary sales associate was very helpful the store was very positive the energy feels great thank you guys so much!!.
Had a great experience purchasing our dining table thanks to Chong. Super friendly and helpful!
Sam! He was so great to work with! Made it very easy process! I recommend ask for him when visiting store!
Salesman Chong is very accommodating and kind. He assisted us very well. Thank you because we have bought the bed frame that my husband and I really want.
Sales Personnel Chong was very helpful in assisting us on what we need.
Chong is awesome who is knowledgeable and helpful!
Chong was very pleasant to work with. Made the process easy.
This is the place to shop! Make sure you talk to Sam for your needs! What a great experience, they really attempt to meet you at your price point!
Mr Chong was very nice. This is the best place to go for furniture shopping.
I just went to Ashley today and Mr Chong treated me very well. Everyone was very nice in there!!!
Fantastic experience! We were taken care of as soon as we walked in. Our associate, Chong, was courteous and helped us with our purchase quickly and made the process painless. Thank you!
A big thanks to Chong over at Ashley’s for taking care of us. Chong was really know knowledgeable about the furniture we were looking for. He even went above and beyond by helping to increase our credit line so we could easily finance our purchase with them. Thank you Chong!
Mr. Chong was amazing. He showed me next gen Goucho sofa and love seat which I liked.
Gary La Puma was extremely knowledgeable in the items that we were looking at. His customer service is second to none. Gary worked with us to get the best deal possible. Thank you Gary.
Gary La Puma was very helpful showing my husband and I the exact furniture we were looking for. Gary was very friendly and knowledgeable. He showed us many options and helped with measuring to make sure the pieces fit. He also helped us get a good deal. Thanks Gary for all your help.
Mr.Adoom are very good person, helpful and friendly.
Bought sofa and mattress from Chong and the manager. Very kind and fair
Chong and manager Abdul were awesome sales men! Very professional and helpful, without being overwhelming!
Chong was great
Chong was amazing! Beautiful quality furniture at great prices!
A very good experience! Went in and shopped with Omar. He was very knowledgeable and answered all my questions.
Purchased couch, loveseat and recliner Ashley had a nice selection and the prices were great. The salesman was quick and efficient.
Gary was magical! He was courteous, friendly, professional and service oriented! Never had a smoother transaction. Would come back just because of him and the awesome store manager!
Re: The Folsom location. Let me start off by saying I do not normally post negative reviews. I understand that sometimes things happen. This time-Ashley Furniture was downright rude and I had to share my negative experience. Ashley overcharged us when we bought a living room set. They comped us $100.00. When I tried to use it they did not want to honor it. The lady basically grilled me and said "where did you get it?" You didn't get it here. Yes, I did get it there. Instead of happily helping me, they made me feel unwelcome. They said it was no good, it was!! They finally let me purchase something begrudgingly. They did not give me a credit balance or change of even though I did not use the entire amount (I was owed another $30.00). SHAME on Ashley Folsom TWICE. Horrible customer service. We bought two living room sets (one for the downstairs and one for the loft). We bought the other set at RC WILLEY. It was a total opposite experience to Ashley's. RC Willey is where we'll go this year for our dining and bedroom set. UPDATE: Ashley has stated I can contact them in their reply. That is false, they said that there was nothing more they would do. They stated that I should discard the gift card as they will not give me the balance due. I just don't think it is very nice when a company does not treat their customers right. Shame on you 3 times Ashley Furniture.
Sam was amazing. He has great customer service. I was very pleased with my purchase.
Very friendly staff and helpful, I recommend this store in Folsom.
BUYER BEWARE. We just took our child’s bed apart to move. In doing so we found the following: missing parts, stripped screws, and scratched parts of the bed the delivery guys scratched up while putting the bed together. They only give you two options-it gets delivered and you put it together yourself, which means if you find anything missing they said they will not cover it-OR they have people build it for you, that you pay for, that apparently still put it together incorrectly. The bunk bed was missing a crucial safety part that keeps the upper bunk attached to the lower bunk without falling. I am LIVID a company would be so careless and then say that since you did not catch it while THEIR company put it together, they won’t do anything. Yeah, you can sit in the room and watch them put it together, but they don’t show you the instructions or parts, only the finished product. DISHONEST GROUP OF PEOPLE. Trash company-if you don’t stand by your customer service, you don’t deserve to be a company at all.
I like the way the employees helped each other and I wasn't followed around. I just wished my salesperson would've smiled. He appeared to be new.
I had a positive experience at the Ashley store in Folsom, Ca. Upon entering the store I was greeted by the sales associate and shown the area for the leather couches. After selecting a couch I started asking the associate various questions about the item. Since he wasn’t sure about the answers to my questions he went to seek assistance from another sales associate and he displayed additional knowledge about the quality of the couch. In order for me to be totally convinced to purchase the couch they summoned the store manager to further assure me that the couch was made with excellent quality material. I can’t wait for my couch to arrive. Big Kudos to Hart, Sirmad & Adoon.
Hands down my best furniture buying experience!! The staff here is amazing and they are very helpful without the pushy sales and customer service was definitely the highest quality I’ve ever had. The store manager was amazing and they make you feel like family. I will never buy another piece of furniture from anyone else! Im a customer for life! This was the Folsom location so if you want a great buying experience come to this store!
I bought couches and set up for delivery. They never showed nor did they call to let me know they were not coming. I am very displeased with their customer service. I canceled the order and got my money back. Do not go here!!!
Great staff.. Really appreciate Chong for the service..
Art was great. He was friendly the minute I walked through the door. I explained what I was looking for and found both the items quickly. His associate Chong also very friendly. Overall my experience was great and I will keep coming back. Thank you Art!
Friendly, outgoing, good listener, willing to go the extra mile to provide excellent customer service, I would recommend Gerry from Folsom to anyone that asked.
Omar is the best…highly recommend!!!
Our sales associate, Gary, was the best! He went out of his way to find us what we were looking for.
Chong is a great sales agent.He was great to work with. Gave me the greatest deals at a great price.
Gada provided great customer service. Loved shopping at Ashley’s in Folsom.
Omer was grate , we got sevral good advices from him .. he was patient and kind .
Omer was Great, made knowledgeable suggestions.
Chong is a great guy if you go to Ashley furniture at Folsom ask for him great guy
Low pressure, love that. Very helpful and professional. Good price for high quality. Bought a couch and will be going back for more furniture. Hope this helps.
****** Update ****** : I walked in to this store after this review, and discussed the entire hassle. The team was very welcoming. They apologized for what I have gone through, and assured me to fix it. A week later, a technician came to my house, inspected it and went back. Yesterday I got mine replaced with a new one. Thanks Ashley for taking time and addressing the issue. Updating from 1 star to 5. ------------------------------------------------------------------------------------------ Ashely warranty is a scam. Please don't trust them when they lure you to buy that additional warranty. Quality of materials is not that great. Do you own research and can get a better price else where. My furniture broke less than a year of usage, and they pushed me between store, and the extended warranty company, and finally said it can't be fixed. Is this a joke? I have 5 years warranty purchased to be said that it can't be fixed. I bought furniture before at Costco, Macy's, and Becks. Their customer support, and response is very good.
We walked into the Folsom Ashley Store a couple of weeks ago and we were fortunate enough to meet Jamir Webb. He introduced himself and directed us to the area of furniture that we were interested in offering his assistance if we needed it. We returned this week to make our final decision and Jamir stream lined the process and set up our delivery date with expediency! Thank you Jamir!
Great staff!!! Immediately greeted me when entering the store. They showed me the items I was interested in, and were efficient and accurate when processing my purchase. Sending a shout-out to sales reps at the Folsom Store, Arturo and Jamir.
Ordered a beige/pewter couch and loveseat. It was delivered on 8/25/23 by two men who couldn’t speak or understand English. We tried to tell them it wasn’t what we ordered. The set received was grey. They dropped our set and practically ran out and became irritated when we tried to tell them no it wasn’t what we ordered. Went to Ashley next day and explained to Omar and manager the problem. The sofa was also broken on side where recliner buttons are. They said to pick another sofa and they didn’t see a problem exchanging it but needed to get approved and would call us within 48 hours. No one called so after 3 days I called. Omar said he would call us next day and didn’t. The following day I called and the next day and left messages for him and manager. I also text. I was Trying to find out what Ashley is going to do to make this right? Today September 1, 2023 still no one has contacted us. Our set was $2,500. They told me it was lighting and the couch is not grey. It is totally grey nothing beige/pewter about it no matter what light I put it under. They totally deceived us and have ignored us since. I am highly disappointed in this company and how they do business. I’m not giving up will be reporting them to BBB and more if not rectified which by the looks of things thus far is how it’s going. People work hard for what they need and this is unacceptable to do this to their customers. I was hoping to give a good review when I started this process but once they got our full payment they just didn’t care.
We have bought several pieces here. Great quality furniture and fun salespeople. We will always come back!
I love Ashley Furniture! Most of my furniture is from here :) Most recently, we went in looking for a dining room table. Jamir was great, and helped us find what we were looking for, which was delivered a few days later. Thanks for the great customer service, Jamir!
No pressure and smooth transition. Give Art a raise at the folsom store he deserves it!!
Good selection and helpful staff.
Shoutout to Jamir for being super honest, down to earth and so nice to me and my family! He took care of us with ease! Truly a rock star 🙌
Adoon showed us a beautiful dining set that we loved and saved us tons of money when purchasing it. Thank you!
Jamir ! That’s who you need to talk to if you come visit this location! We shopped around all surrounding furniture stores to find our sectional couch and Jamir knocked it out the park with giving us the best price possible! Thank you Jamir, now we can furnish our new home! UPDATE! This update is for the delivery itself. We were sent a text on Tuesday from the Ashley warehouse to confirm our delivery date to be that coming Friday with no exact time of arrival. After waiting all day, it never came so we drove to the store only to find out the furniture we purchased couldn’t be delivered because of a piece the warehouse was still waiting to receive. If I could leave a new separate review I would for the delivery experience and give it a 2 out of 5. There was no communication from anyone about our furniture not being able to be delivered and as to why we were told a date to confirm but never came. If it wasn’t for us going out of our way to go back to the store, we would never have found out any updates. Oh yeah and I did try calling the store before driving there and that was horrible too because the automated machine couldn’t give me answers nor direct me to a live salesperson to talk to.
I Highly recommend going to this location and giving Omar and Art a visit! They helped us purchase our first brand new couch together even after we couldn't qualify for the financing he gave us an amazing discount and made sure we walked away with big smiles! They were so kind and helpfull and for any future purchases we will definitely be going back to visit them! Thanks guys! Your awesome!!
Omar was amazing great shopping experience . We definitely recommend going to see Omar for all your furniture needs. First time Ashley customers we will return
Great customer service from our sales associate, Jamir. Highly recommend that you seek him out when making your furniture selection. Very knowledgeable about the stores inventory, professional and not a high pressure salesperson. We will seek him out for our next furniture purchase. His team associate, Art made our furniture purchase a great experience.
Gary was a lovely man to get my furniture from he was kind and a good person he treated me well I love your store
The customer service team lead by Gada are great, they are very helpful. The sales manager Sarmed, and store Manager are always will to go above and beyond to help with what ever your needs are.
Omar gave us very good service and detailed information on each product we asked about. He never did the hard sell. The price was higher than similar items we looked at in other stores but the quality was much better. It’s a peace of furniture where we will spend a lot of time so the features that we chose mattered more than the price difference.
Today my husband and I went to Ashley furniture and as we walked around admiring furniture for our new place, we were greeted by Jamir Webb. Some of the greatest service we ever received. He was very personable, funny and sincere and connected with us which actually was the only reason why we continued with our purchase. He made sure we were happy throughout the whole process. Thank you so much for your help!
Excellent experience with Sam. Fast,efficient, knowledgeable.
Jamir was the best. He helped me find the perfect couch and answered every question I had. If you go to Ashley in Folsom, ask for Jamir!
We purchased a power reclining sofa and loveseat from Omar at Ashley Furniture in Folsom. We had lots of questions and we stopped by numerous times before making a decision. Omar was pleasant, professional, and helpful through the entire process.
Sam was excellent to work with!!!
Sam help me out to find my sofa.
We had the pleasure of being helped by Jamir. Super pleasant experience. Jamir was very kind and listened to our needs without rushing or pressuring us into anything, he was very knowledgeable! Great prices here and would recommend our friends and family to come to Ashley Store. Ask for Jamir, he’s was awesome!
I got some great deals and I have totally outfitted my new apartment. I needed a fresh look! Jamir made furniture shopping a pleasant experience . I highly recommend!!
I am so frustrated because we ordered from Ashley furniture as my mom and I are both moving and making these decisions are supposed to be exciting but it's not. We told the sales associate we do not want the adjustable base board for the bed yet she still sold it to us and my mom. To the defense of the sale associate it was difficult to understand her but we trusted her as she was a kind person. However when calling to complain about this super expensive addition we did not want, they said "well why did you accept the order" because we did not know it was included because we did not ask for it and specifically said it was not what we wanted. That's why. Super rude comment. Regardless it's been weeks now and I have had to call everyday and no movement has happened and my poor mom is frustrated living on retirement money that she hasn't gotten back. Ridiculous customer service. Would highly recommend American furniture and living spaces over this company
Great customer service by Sam Aminatkeo. And he got us an excellent deal. Thank you Sam
We had a great experience shopping for a sofa sleeper. Our salesperson was very informative, helpful, & friendly. Thank you Ashley Furniture.
Gary helped me find the perfect kitchen table set, and continued to help me out through the whole delivery procees.
I want to personally thank Jamir Webb for the excellent customer service that was extended to our family during our visit at the Folsom Ashley store. This young man was so polite and took his time to explain everything about the items that we purchase. He made great suggestions to compliment the furniture that we already had in our home. You just don't find this kind of customer service with young people anymore. So when I experienced it I had to come and tell everyone to asked for Jamir Webb when you visit the Folsom Ashley Furniture Store believe me you won't be disappointed .
Sam (Savong) is the one to work with! Every time I’ve come in here he has been so helpful! Great customer service!
Savong (Sam) was very friendly and knew exactly how to accommodate my needs right away!
Jasmine was a pleasure to work with, a delight and very knowledgeable
Xavier was great. He got us in and out very quickly. He knew what he was talking about. He knew exactly what bedroom set we were talking about. Definitely would recommend Ashley Furniture in Folsom. Ask for Xavier.
I came here on Sunday and was welcomed by Omar. We were shopping for mattresses and was confused about the different types they have in the store. Omar was able to go in very detailed manner about each one. He spent every minute teach us about them. We were very satisfied with our experience and purchase. We would give Omar 10 stars if we could! Thank you from our family to you.
We were greeted by Jasmine to help us purchase a couch. She is friendly and goes above and beyond to help however she can. Thank you for your help Jasmine :)
Jasmine greeted me immediately as I walked in. I had a few questions about some furniture I wanted to buy and she was able to get me prompt answers and gave me additional info that was helpful so I could make my decision. The sale was smooth and I even saved some money. Thanks!!
We recently purchased a new couch from Ashley Furniture and had a wonderful experience. Omar was an amazing help and answered all the questions we had. What I like about Ashley Furniture is they allow you to walk around and talk without hovering. Thank you for everything, Omar!
I went into this store recently to purchase a couch and worked with Jamir and his service was out of this world! I will definitely come back and purchase more from Jamir.
Mariko provided a great experience in helping me to find a new adjustable love seat. I found the perfect replacement for my current love seat. I'm very satisfied with my purchase and I highly recommend you go to Ashely and see Mariko!
I bought a display cabinet from Ashley Folsom, that unfortunately was infested with wood eating beetles. I went through the whole process with customer care, and I was promised a replacement. The process of replacement was to say the least painful. Reaching the store and speaking to Ghada Was almost impossible. I had to go to the VP to get this resolved. delivery was mediocre to say the least, and my replacement arrived scratched
Abdel was so friendly and helpful. We will be back to see him soon! Always find what we need at Ashley!
Mariko and Manager Abdul were exceptionally professional and very helpful. We love the furnitures we bought excellent quality… truly recommend this place! Thank you Mariko and Abdel for your help!!!
Sam was the best!!! He did everything he could to get me the best deal possible!!
Omar provides the best customer service.
Great job explaining everything. Thank you
I bought a sofa and Jasmine was super nice, she patiently answered all my questions with a smile on her face and helped me get one according to my needs.
Have been looking for a table for months...moved in a month ago and just found a perfect table at Ashley! Jasmine found the perfect price and got us set in less than half an hour. Cant wait to get our new table! Friendly staff and friendly atmosphere. Not too busy and plenty of people wanting to help.
Jasmine was a great help and made sure we were taken care of
I recently purchased a mattress, and I am incredibly pleased with my experience. Omar was my salesperson and he was incredibly helpful and knowledgeable about the products. He was patient and listened to my needs and provided me with several options within my price range. Omar was also very friendly and made feel comfortable during the entire process. I highly recommend Omar at Folsom store.
Call customer service and Jesse answered all my questions. He was very helpful and informative.
The customer service was awesome.I called with some issues with an order and Jesse in customer service helped so much and I got everything sorted out.Great store,great associates
Double 5 rating, 10 of 5!! Omar provided me with exceptional customer service! I am ecstatic with all my purchases and experience! He helped me with finding and financing the perfect bed frame, mattress, and base for my new place. They also worked out some phenomenal promotions and discounts! Marvelous customer service ! I’m beyond grateful & I highly recommend it.
Omar was a true professional, great service. Thank you
Omar is an exceptional salesperson with impressive product knowledge and a customer-centric approach. He actively listens, communicates effectively, and genuinely cares about his clients' needs. Omar's friendly demeanor, passion for his job, and commitment to customer satisfaction make him a top-notch salesperson worth recommending for an outstanding buying experience.
I went to Ashly not to long ago I was looking for something fits my needs something that’s modern and I got the help from a guy. His name is Omar. He has really great customer service. I appreciate his help.
Great interaction with the associate who welcomed me Jasmine. I was looking for one item and she showed me what I was looking for. I did buy a new mattress that I had wanted. She did not try to sell me other items. Great experience.
Jasmine was incredible! She is so knowledgeable and explained the qualities of the mattresses we are considering very well. She helpful without being pushy...which we appreciate so much. We immediately felt at ease because of her friendly personality. If we decide to purchase here we will definitely want to purchase thru Jasmine. She's a great asset to your store. Thanks Jasmine 😊
Jasmine is amazing with patience, knowledge and skills beyond my expectations. Great job Jasmine!
Came in to browse for bedroom and dining sets. Jasmine was super helpful explaining the differences between different collections and was able to point me to one that was exactly what I was looking for. She was extremely knowledgeable about the looks and textures of the different pieces and was able to help me find furniture I'd be sure to love and would work in my home. Will definitely come back for my future furniture needs!
Xavier helped us out with completing our bedroom furniture set, he’s always very knowledgeable and super helpful when we need something at Ashley. He’s our go to sales associate we look for when coming in, he’s earned our repeat business. Be sure to ask for him when you go next time, you will not be disappointed! —Dylan V
Xavier is always super helpful and friendly, we have purchased from him a few times and it has been a smooth no pressure experience. If you are in need of a salesman at Ashley ask for Xavier you won't be disappointed.
Very helpful and nice.
Sam was a true professional, great service.
Great experience at this location buying a sofa and a mattress. Sayong (Sam) Amnatkeo and his partner Gary were very patient with me and answered all of my questions. I ended up getting a good deal on some nice pieces of furniture. Also, Sam is a million dollar club member so I was well taken care of. Thank you guys!!
Jasmine seemed knowledgeable. We went to three more stores, then called Jasmine back and she answered LOTS of questions that we had. We ended up purchasing over the phone.
Very quick process, everyone was nice.
Service is available. However, i found pricing is high for the quality of their furniture
UPDATE: Our chairs arrived and were in perfect condition. They are just what we were hoping them to be. Updated the review to be 5 starts. The salesperson was extremely helpful and showed me additional options for dining room chairs to match my table. The purchase process was simple but mistakenly didn’t give the sales price. I went back and was refunded the difference quickly & easily. I’m hopeful the chairs will meet or exceed my expectations when they arrive.
I highly recommend this store. Customer service was great , Omar was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. As well he made us a great discount Thank you very much Omar for everything you did
I had an amazing experience with this company, representative Omar went above and beyond to help My family and I find the perfect items which was exactly what we were looking for, the customer service was outstanding, and I was so pleased with the service I received from them Can't thank you enough Omar for making this project as easy as drinking a glass of favorite red wine at my favorite Italian restaurant.
My go to store when it comes to quality furniture, Omar was a great salesman and super knowledgeable and attentive to our needs will definitely shop there again, great job Omar!
Omar “ Sales Consultant “ did an amazing job regarding to find the right furniture as well as his manager Sarmed Jalil keep us update regarding the delivery time/date. Also he is follow up after the delivery and asked me how was the furniture. If you looking for a great customer service and very amazing deal with a furniture make sure you visit Ashly store in Folsom, CA and asked for Omar.
Great service! The worker had all the time for me to show me around.
Can't say enough great things about our experience from the time we walked in the store through the delivery process. Jasmine was great! She was so knowledgeable and patient as we walked through the store about 10 times with our toddler. She knew this was a big purchase for us and wanted to make sure we were loving every piece we got. She was so detailed in describing the pieces and the process of ordering and delivery. The delivery only took three days and we are so happy with our new items. Super please with our experience here!
The Folsom Ashley store has by far the best Customer service in all of Sacramento by far. I believe customer service is the most valuable thing when it comes to a successful business like Ashley store in folsom. The manager Abdel is by far one of the most welcoming managers in all of Sacramento and he treats his sales team and all employees like family. Even his customers. I have to say what got me to purchase from the folsom Ashley store was Retail sales associate IOANA she is very patient and very honest and amazing with her taste and selection with what i liked . She helped me with putting together my whole house. I have also to give a shout out to customer service Gada for her help and patience, sales associates. This whole experience was a TEAM effort and that's what I can call worth my business. Folsom Ashley Furniture is by far the Best Customer service in all of Sacramento and that's what makes a Business.!!! Thank you Mary
Amazing service! Jasmine was top notch! She spend over an hour with me and added so much knowledge to my experience! BTW the prices are crazy good here! Highly recommend!!!!
We had a great experience in purchasing our new dining table.
Hiral was very helpful and made the purchase an easy process. Thank You.
Instead of a TV stand I received a debt notice from the collector! I still can't believe this happened to me. And I'm surprised Ashley is allowed to run a business. 3 years ago my family bought a TV stand from Ashley online store. It was delivered broken. Later, a technician came to our house and said that it was unrepairable. Ashley ordered a replacement TV stand. And from that moment the nightmare began. They scheduled delivery, then rescheduled, then rescheduled, etc. In the end, they told us they didn't have it in stock and they are ordering a new TV stand to be delivered on December 31st. Of course, I did not believe that they would do this, because it's New Year holiday. I said I was tired of waiting and wanted to cancel the order. They agreed to do so and I received a cancellation email. But I didn't get a refund. I tried to contact them by email or phone but they never answered. So, I disputed the transaction through the bank. And after 3 years I got a letter from the collection agency that I owe Ashley money for this TV stand. I'm going to hire a lawyer, so I'll let you know how it goes here. If the media reps read this, I'll be happy to share all the proofs. I believe that such cases should be public. If you don't want your life ruined by an unfair debt, don't buy anything from Ashley.
We just went yesterday to Ashley store in Folsom. We were greeted by Omar who took the lead and walk us through. He was very patient with us as we chose our new mattress. I just want to take a minute and really thank him for his excellent customer service. From the minute we walked in till we left he made sure to go above and beyond to give us the best deal. Also to mention both of the store managers were very nice their names Abdulrahman and Sarmad. I’m definitely coming back to buy the rest of my furniture here. Thank you for letting us find what we needed. The best Ashley store in Nor-Cal
ASHLEY FURNITURE RIP-OFF! We purchased a loveseat for my 99-year-old father; the sales rep touted the benefits of a 5-year furniture protection plan policy which we purchased for $64.00. I was sent the full terms and conditions a few days later which include NO LESS THAN 38 EXCLUSIONS, rendering this policy essentially worthless. I immediately canceled the furniture protection plan and followed the online instructions to request a refund. My request was acknowledged the same day and I was assured a refund would soon be on its way. A full month has now passed and we haven’t received a dime. Called to find out why and was told Ashley Furniture basically hasn’t done anything to process my refund! Seems to me they are counting on customers to forget about the money due to them. Always thought Ashley was a good place to buy furniture, but this experience is making me realize this is no longer the case.
We had a great experience in the store. However, today was the day of delivery and the wrong item was delivered. I have been trying to call and explain this to the representatives, so far I have spoke to 2. But they do not understand what is wrong, try to connect me to the store itself and then the phone gets disconnected. I’m completely frustrated and disappointed that I can’t simply talk to someone about this.
I highly recommend this store. The manager did not give a special discount. Xavier was excellent, all questions were always very kind, and he explained and gave the best option to us as customers. Thank you very much Xavier!
We found what we were looking for and more. The team member who helped us was efficient, helpful and got us in and out very quickly.
Trenton was very helpful....I would suggest to every one getting a new apartment or a new home looking for House stuffs... Trenton is the go to guy...his dedication and knowledge about interiors will amaze you...jack of all trades...
Listen to all the low reviews. DO NOT SHOP HERE. We bought a bed a year ago and paid extra for them to assemble it. The person assembling it broke our headboard while assembling. Ashley furniture said it would take two months to send a technician to see if they would replace it. The technician eventually came out and said entire pieces were missing. The bed snapped in the middle because of those missing parts. They said a replacement would be sent. Since then (a year ago) we have had to email, call and use the chat on the website to ask where this replacement is. We bought a $500 bed from them that we have not been able to use. And, they do not care. They refuse to process a refund and continue over and over again to say they'll send a replacement. Worst business ever. Better off buying furniture from target or Walmart. It very obvious with their very low ratings to not shop here.
Trenton was very helpful, showed us range of options in the color and style we were looking for and ultimately found what we were looking for. Would definitely recommend them
Gary was professional, helpful and personable. While the prices are a bit high, their items on clearance are GREAT. I bought a matching office desk, bookcase, and printer stand for $450 and two large silk plants for $34.99 each (usually those run about $60 on Amazon).
From the moment I met Trenton on the phone, I knew he would be able to help me find the headboard I wanted to buy. He was diligent, dependable, caring and gave me excellent service. While the price at Ashley was higher than what I could have gotten on Amazon, working with Trenton gave me the confidence to rely on Ashley's service over Amazon. I'll be back in a few weeks to start shopping for a new sofa. Looking forward to working with Trenton again! If you would like additional information, please let me know.
We went to Ashley Furniture store in Folsom couple of days ago to purchased a queen size bed frame with nice headboard and its two nightstands. We had one of their sweetest sale associate name Jasmine helping us. Wow, she is the most beautiful, amazing kind, patient, caring, and professional sales person we’ve ever seen or met! We left the store feeling so grateful for her help and her divine service! Also we love what we purchased! We highly recommend this store and their number one sales representative, Jasmine!!!
If you Dont care about after sales iasue you are at right place. They dont cover design flaws and wont support on that.
Trent was great. He made sure we find the right items with the best price possible. Would highly recommend Ashley’s in Folsom and Trent will surely help you out.
All the employees. Very nice and very helpful.
Our chair broke and we needed a new arm chair. My Husband and I went to American Gallery Furniture. We were in and out of there in less than 10 minutes. We went a couple doors down to Ashley Furniture and were met by Gary. We told him what we were looking for and what we could spend. We ended up buying a chair and making plans to come back to furnish our new home in a year when we are done building. Gary showed us where all of the great deals were. We ended up buying something different than what we came in for but left with a smile on our face and lots of money left in our pockets. Thanks Gary!!! We will be back
Excellent customer service by Trenton. He was knowledgeable, friendly, pofessional and thorough. We never felt pressured. He shared ideas, suggested colors. Took measurements. He truly has an eye for design and decor. We were in the store with him for literally 3 plus hours.....we are furnishing a new home so we were buying a LOT of furniture including top of the line bed. The variety in the store was very good. We also want to thank the GM Andy for his assistance with pricing. Great experience. Can't wait to see all of this new beautiful furniture in our new home.. THANK YOU Trenton!
Trent was a sweetheart and a low pressure salesman who gave us excellent help. The shopping through delivery was so pleasant and easy. I usually detest working with salesmen as they don't act authentic. Trent is the guy next door and very enthusiastic and easy to talk your furniture needs and wants to him. We are in our way back to furnish another room
I have recently moved to states with my husband and i wanted to buy furniture for my house, i was tired searching online so i thought of going out and checking some stores personally and i am so happy that i went to Ashley store. I literally ended up purchasing everything for my new house from there. I bought bed, mattress,side tables, coffee table,chest drawers. Almost entire setup. The store is just amazing and so is Gary. Gary patiently tried to understand what we work looking for and directed the right set of furniture to us. Gary is amazing sales person and very sweet and kind soul. Thanks for helping me setup my 🏠
Very unhelpful, came to pick up furniture and they just said here is the door and gave us a dolly to take out of store
Javier was a pleasure to work with on this purchase. I'll plan to make future purchases with his help soon.
From the moment we walked in to this location we were greeted by Trenton. He was very pleasent to work with, super helpful and knowledgeable. I was very happy and thankful with the service Trenton provided. We will definitely come back for more purchases.
My salesperson, Trenton, did a great job showing me the different models of sofa sleepers. He was very knowledgeable and friendly.
Great experience, salesman Trenton was very professional. He went over details on the furniture we liked.
Mioko was our sales person and so was a new salesman. They were very nice and personable! As d very knowledgeable! I ended up buying a couch and loveseat and will look beautiful in my family room. And they gave me a great price and discount.
Ashley came through again.twice I've bought furniture from Ashley, always delivered on time with efficient and courteous people!
Trenton was very polite and professional. Worked with my wife and I to make sure we were happy. Great customer service.
The Ashley associate was Very helpful and new the store inventory to assist us in selection and buying family room furniture that we love.
We had just purchased a house late last year and needed a ton of new furniture. Savong (Sam) Amnatkeo was our sales associate and helped us find a great deal on 3 new beds, bed frames, and 2 couches while also being very knowledgeable about financing. Since then we have had a few issues with one of the couches but we are able to reach out to Sam and always get a quick response and assistance.
This is our 3rd time purchasing furniture here at Ashley and once again we had excellent service. Ioana is an absolute pleasure to deal with as is Abdel. We'll be back for more! Looking forward to working with these wonderful people again.
Very helpful and knowledgeable sales rep. Name Chang.
The salesperson was polite and not pushy
If I could give a no stars I would , me and my wife were greeted at the door and that was about the extent of customer service, we walked around the whole entire store I counted 9 employee's by the time we left, not a single one asked me or my wife anything, so we walked down to American Furniture which is 2 businesses away and purchased a 1000.00 sofa, never again will I purchase anything that has the name a Ashley Furniture on it. Also we went back after our purchase and basically said you guys lost a 1000.00 dollar sale and they still treated us like we shouldn't be there, I'm absolutely disgusted
Unprofessional organization. We ordered a living room set from this store and paid for delivery, set up, and the extended warranty. You have to pay for delivery and set up if you want the warranty. Two weeks later the furniture showed up as scheduled but it was not the color we ordered so we sent it back. After speaking with the store, who questioned our ability to see colors, arranged for a second delivery. Two weeks later the delivery team showed up with furniture that was the color we ordered but not the set we ordered and the sofa was missing the back rest. I am done with Ashley Furniture and I hope this helps others with their furniture buying decision.
Joana was very helpful, thanks for the new couch!
Came in and was greeting by West. Amazing Employee! He was able to find the dresser I needed.
Very nice and helpful sales person
My sales person was great! The woman at the counter was not polite at all. She acted annoyed when I walked up and ask for assistance because I planned on making a purchase. She called the sales person, and he promptly assisted me and turned my experience around. Five stars for him.
Omar and the manager took excellent care explaining comparisons to us, giving us time we needed to purchase.
Jasmine was awesome
Great shopping experience today with HIral at the Folsom Ashley store. She was very helpful and made the transaction fast and easy. Very knowledgeable as well. Thanks for the great experience!
Ioana was excellent sales assistant and I would be happy to send my friends to your Ashley Store in Folsom.
Very helpful without being high pressure sales.
I couldn’t use my gift card AGAIN!
Had the BEST experience with Julia! She helped us design our perfect space for our new home! Can’t wait to go back to have her help with the finishing touches!
Hiral is such a nice and kind person!
Ioana was attentive, informative and great with our daughter during our purchase!
Very helpful staff and friendly, Ioana was respectful and patient with our daughter who was active throughout the store. Great customer service and great attitude helped us stay and select the furniture we wanted.
Our salesperson, Ioana, was wonderful! Super helpful, no pressure and the manager is amazing! Friendly, accommodating and so helpful with the details of the transaction and delivery. Didn't think much about Ashley Furniture until today. Will definitely return and recommend.
Omar was a great salesman! They always take care of us there
Julia was very helpful with purchase
Ioana was great!
Mariko and Abdel were awesome at making our shopping experience seamless! Thank you!
Worked with Juliana over the holiday weekend . She answered all our questions and stuck close by in case we had more . Super knowledgeable and helpful and zero pressure . Wil come back and buy again from her!
Jasmine is amazing!!! Ask for her
Julia was amazing!! She helped my family and I on two separate occasions, and I finally chose a couch after everything. We were in the store for hours on both occasions and she showed patience, care, and kindness- overall amazing customer service. Thank you so much Julia, we will be back again soon to the Folsom store!!
The shopping experience was nice. Julia helped out and answered all of our questions well. She helped us pick out our recliner.
Julia has been awesome ..!! And of great help at the store. Thank you so much for being flexible and customer friendly.
Julia Seckinger was unbelievably helpful! She listened to what furniture we were looking for and very quickly was able to help us find it based on her expansive knowledge of Ashleys wide selection! One stop shop! They had everything available with quick delivery times. We are in love with our new furniture!! So pleased with our customer service experience at Ashley Furniture! Will definitely be back for future needs!
I love this place and all the options.
Julia was very helpful. Thanks for guiding us on our purchase :)
showed us what we wanted, was friendly and knowledgeable. was a great expy
Ample inventory. Efficient sales staff. Friendly. No delivery yet.
Personable and helpful. Helped find the best options for our needs
The Folsom store is always clean and tidy when we go in. Today we had a wonderful sales associate, Omar. He was friendly, very knowledgeable about the products we were interested in, an so helpful at checkout.
Very friendly customer service. Despite having less people on the floor that day they very extremely attentive and helpful - would highly recommend this store.
We were in need of a piece of furniture the day we went out shopping. We browsed two other furniture stores before stopping into Ashley. We were greeted by Mariko who is so incredibly warm and kind. She helped us search for some pieces that were in stock at the store since we were in need that day. We got exactly what we were in search of and had a nice time being supported by Mariko and her colleague.
Our sales associate Mariko was very helpful and kind. We went shopping for a new dining table and chairs and she was incredibly patient since we took a while to make a decision. We absolutely would come back to see her the next time we need to make another furniture purchase.
Great job by Jasmine Parker-Slatten showing us the right dining table/chair options. Friendly and attentive.
Gary was a great communicator and went over many of the options, never pushing us in any direction.
Just bought a beautiful love seat recliner thank you Julia and Ashley for the great customer service!
We shopped for family room furniture and there were many choices. The sales representative, Savong (Sam) Amnatkeo, was very professional and patient, answering all of our questions but allowing my wife and I privacy to discuss options. We never felt any pressure one often experiences when shopping for furniture. We decided to forego shopping at the next store on our list. “Sam” made all the difference.
Mariko was very helpful and very patient with us in helping to choose a dining set and went beyond by looking for different chairs that we wanted. Also the manager gave us a great deal.
The salesperson, Jasmine, at the Folsom store was excellent and a pleasure to work with. Her candor and honesty was much appreciated.
Great experience shopping here at Ashley’s. The GM was great to work with. I will recommend to all my friends and family. They had the best selections around town, and we were happy to find what we needed for our home, which was two accent couches and another standard couch. Can’t wait to visit again.
Julia was so helpful when we came in wanting to purchase a mattress . She made the process so easy . Would recommend asking for her is you come here.
Julia has been wonderful with guiding us when making a purchase today . Every experience I have had with Ashley has been wonderful .
Jasmine did an excellent job today helping me purchase a dining set! She was patient, informative, and willing to meet my needs! She paid attention to detail and offered many ideas to complete my dining set! Thank you Jasmine!!
Ask for Julia! She showed me exactly what I needed. A beautiful sofa thats a perfect fit. She helped me get everything squared away quickly and kindly. Ashley has a great selection I’ll definitely be back for bedroom furniture.
Hiral was very professional and helpful in helping me make my bedroom purchase. She was very pleasant to work with and I enjoyed her professional skills in her ability to help in my decision making. Awesome lady! Thank you Hiral!!!
Very happy got what I wanted.
Items on sale. The Black Friday sale made a couch affordable.
Jasmine is a totally awesome salesperson! She has lots of patience which is a blessing for me because of my special accommodations. I pray that she makes sales manager soon because of her talents/gifts. She stayed 2.5 hours overtime to get my order completed. Thanks Jasmine 😇
Best furniture
Outstanding furniture
Great experience today buying a new sectional from the Folsom location with Jasmine! Wonderful customer service!!
Jasmine was amazing!!! Got my father in-laws chair all set for him!!! Thank you for making easy and fun to shop!
Amazing service with a smile !!
Had a great and easy experience shopping for our home. Omar was very compassionate and professional helping us search for the right furniture and prices. Highly recommend checking them out and ask for Omar.
We have made 4 purchases now at Ashley Furniture-Folsom. We have been very happy with the service and prompt assistance. Omar, by far, very friendly and always pleasant to work with. Dan and Denise Shemenski
Went to the Folsom store, and Julia was amazing! Love everything about our experience, the furniture, the service, the value.
Great shopping experience, Julia was patient while we made and changed decisions for around an hour. Would definitely recommend for anyone wanting to fill their home :)
We worked with Julia after buying a new home and she was amazing! So patient and helpful - we're so excited about our new furniture
Hello,Go see Jasmine, she knows her stuff and no fluff! We got a great deal too and exactly what we needed. Quality is great too. The temper peck bed with adjustable base is worth the money, I sleep like a bear in hibernation. Special thanks to Abdal for all the cool travel info. All the best!
Amazing customer service from Omar. Knowledgeable, helpful, friendly, patient, and made the experience so enjoyable. We were given the time and space to look and all of our questions were answered. Never felt pressured or rushed into something. We will have delivery of our purchases within a few days (during the holiday season). We were given a fantastic deal courtesy of Omar and the manager, Sarmed. It was a lovely experience and we will be returning soon when we are ready to purchase our bedroom set. Great selection- you cannot go wrong at this particular Ashley HomeStore. Thank you so much!
Thank you! Ask for Julia S!
Julia was reasonable, efficient and a pleasure to work with. I appreciate the professional negotiation and knowledge on the bedroom set, couch and mattress.
Mariko was so incredibly nice to work with and got us a great deal on our couch! I would definitely recommend coming to see her!
Jasmine is the best sales person I have ever worked with. Definitely coming back. Super helpful and knowledgeable about the product
Julia was extremely helpful with finding a great mattress and bed frame for us.
Really helpful staff, accommodated all of our needs and helped us find the perfect bedroom set and couch for our new home
Jasmine Parker Slatin helped us find my perfect electric reclining chair at a great price. And a bar cart.
Jasmine was very helpful and super sweet. I'll be back to Ashley's in Folsom thanks to her.
Jasmine was a great help in getting me the mattress I need and bed set!! quick straight and to the point!
As soon as we walked in we were greeted with a smile. They allowed us to walk through without any pressure. Everyone was polite and helpful. Julia was wonderful and patient with us. Thanks for your help and staying connected with us making sure we were happy with our purchase and making sure everything went smoothly.
This is my 4th set of couches that we buy at Ashley, and the experiences are always good but this time it was even much better, Julia was an amazing sales rep, she is very knowledgeable and super nice, thank you Julia and Ashley Furniture
I worked with Jasmine today while I was shopping for a dining room table. She was great and helped me find the right table for my space.
She was very helpful and sold me on Ashley furniture quality. The person I worked with was jasmine. Great store!
Jasmine was amazing! She answered questions we didn’t even know we had. She helped us find a living room set that would fit our needs. She was knowledge, patient, funny, and down to earth. She made us feel important BEFORE she knew whether we were buying anything. When we left the store my daughter said, “that was a great shopping experience!” Thank you, Jasmine, for all of your assistance. We cannot wait to relax in our new LR set!!!
Jasmine was very helpful and worked hard to help us find what we wanted
very helpful RSA’s we only bought some clearance and yet Gary the sales associate helped us out with loading the furniture on our truck and was nice throughout the whole process!
Hiral is an awesome salesperson. She is super helpful and knowledgeable about the products
It’s the best experience that I have in my life, Sales people are awesome very hones not pushy. Customer Service is amazing Store manager is very friendly. I went to many Ashley stores but i bought from Folsom I recommend this store for everyone.
Julia is awesome, she helped us pick out our new Tempur-Pedic and she was super helpful and knowledgeable during the whole process of furnishing our whole home. Ask for Julia at the door!
Great Experience with Matt McCoy ! Awesome salesman, with great experience ! ASK FOR MATT !
Gary was very accommodating and made the purchasing process very easy.
Wonderful experience. Sales executive Hiral guided us very well explained each and every aspect of furniture we purchased. Extremely satisfied with the customer service recieved. Thanks Gurinder
Wonderful sales lady, Rosa. Very helpful to get best price for sofa and delivery. Can't wait to have my new furniture delivered.
expensive ， poor quality！ terrible customer service! First day delivery was damaged! Talk to the customer service, said over 72 hours no return, but in my first day accept the item I already reported!
Why is it so difficult to speak to someone from the local store. Why do I have to talk with someone in a call center out of state that does business outside in a different time zone?
Enjoyed doing business with Gary my salesman. Very friendly, well knowledgeable on products and didn’t swarm me
Purchased a small table and chairs, several delays in delivery (which they did not contact me about, I had to reach out to them). Items looked nice when delivered. Since the delivery was several days late, we were headed out on vacation and did not have the opportunity to use the new set. When we got home and sat on the chairs.....they are like baby chairs, you feel like a small child sitting at an adult table. I contacted Ashley to exchange the chairs for something that would work with the table. They refused, stating you have only SEVEN days to return/exchange. OMG that is insane, so, due to their tardiness of delivery, I am stuck with chairs that won't work. By the way, I contacted Ashley 12 days after delivery. It wasn't like it was months later. I am so upset; I have a brand-new kitchen set you can't use comfortably.
Not happy with the service. Because of the Ashley store mistake, the delivery person denied to pickup/recycle my old mattress when they delivered my new mattress. My old mattress is still lying in my house and no where to store it. All my efforts to get it resolved with Ashley store was down the drain. I would not recommend purchasing from this store.
Beautiful furniture
We ordered a dining room set that included a table, 4 chairs and a bench and we ordered a couch and love seat. We had to wait 4 months the couch and love seat! We were told our dining set would be delivered in April, then it was May and then June. You can never get a hold of the Folsom store on the phone so twice we had to drive to Folsom to talk to someone in person. Because we never heard from them for our "June" delivery, we decided to cancel the order. They delivered the 4 dining chairs in April but we never received the bench or table. Now they tell me they canceled and refunded us for the bench and table but they won't take the chairs!! What the heck are we supposed to do with 4 chairs and no table?? I am done with Ashley furniture. The way they've handled our order is unacceptable!
Used car dealers of furniture. Felt pressured and unheard. They try too hard without listening.
Mariko and Abdel wow... made my experience amazing I will be a life time customer And will refer anyone ask for Mariko
End of March or early April went to Ashley to see what was available for the type of furniture we were looking for. "Jasmine" sales person was our first contact and was very helpful to us, but had to wait on purchasing until the end of April. Went back to the store on 5/19 looking for a recliner for our house instead of what we had originally wanted. Purchased a sofa recliner and wasn't disappointed by the style and quality of the product. "Mariko" sales rep helped us in this purchase as Jasmine was busy with another client. The employees are great and we're happy with our purchase 👍
One of the worst experiences in the Ashley Folsom store. Their technology is so outdated that none of their systems work properly, and you need to be prepared to wait for atleast an hour and half for billing, with no respect of customer's time. Worst part is that if you get any enticing vouchers from the store manager on your purchase to use for next purchase, please be aware that those vouchers/coupons/store credit will never be applied any time you do a future purchase, they are scams! You will be told all sorts of contradicting reasons to not apply those vouchers. So don't make a purchase if you think they are giving you good deal, but in reality they are making you fool! Lastly, the store takes no responsibility if your item is damaged, you need to return on your own to the warehouse.
They do not have salesman to help you out. We had to wait and explain 3 different sales people what was promised to us and the last one said it’s not even a thing. Never go to their store to buy. Order online. Visit store to checkout the item in person.
The sales people are great, the furniture is great quality, they would have received 5 stars but they do not deliver. Had to call around to find friends to help and get a time that works for everyone. Very difficult. I have no problem paying for delivery.
We had an awesome experience with Gary and his manager! Gary answered all of our questions, showed us the details on the recliners we purchased, and was a delightful person! We ran into an issue with our credit card and his manager provided help.
the delivery guy literally THREW my loveseat off the truck!!! he did not apologize even when i called him on it! just said oh, I thought the other guy was there!
Recently visited this store to purchase some furniture. Beth was very helpful in Looking on the availability of items we were interested in. The store manager is amazing!! Willing to make their schedule work with ours and gave me a free gift for my birthday
WELL 4 MONTHS SINCE I ORDER A TABLE CHAIRS/NO MESSAGE/EMAIL/CALLED SAID I WAS 186 NUMBER PLEASE HOLD.TERRIBLE SERVICE.IF I DO NOT GET ANSWER IF A WEEK I WILL CANCEL MY ORDER
Only go shopping if you know exactly what you want. Way too many ppl working here. Purched a couch the installers damaged it unknown to us we purchased the insurance warranty and we have just been getting the run around to get it fixed or anything alot of finger pointing been almost at year now. Not happy with the customer care service
. DO NOT BUY the cleaning warranty I wasted almost $300.00 dollars They go round and round about sending someone out to clean spots that are on the warranty saying it’s not on the paper I had in my hand I went through three people and they all refused to send someone out 🤬🤬🤬🤬I will be going to Ashely’s and causing a scene which is something I never have done. But If Ican save one person $300.dollars it will be worth it If I could give this company a minus 10 .I would. As my furniture I had to send table back for another as it was damaged which took another month. My sofa came with nail almost out of material which they refused to take back
bought two recliners from them 3 years ago. they were defective from the first day delivered, had three people out to fix,last guy just left said had to order parts.motor went out 2 techs couldn't fix expensive leather recliner finally said to send to factory ...Factory is in vietnam . not going to happen on my dollar terrible customer service
Worst home delivery. We ordered basically a whole home and they are terrible with delivery. TERRIBLE. Their furniture is no better than any other store. The delivery drivers are the worst, they can’t ever find your home and customer service on the phone is worse than them. We have had about 5 deliveries in the last 5 months based off of one visit there ordering and I wish we went somewhere else. Terrible. And we had many pieces delivered that were broken or damaged already. Then get that replaced was an awful experience. Our kitchen table is crap quality and we paid a ton for it and we have to baby the wood it is made of or it will be even worse. No homework on it, no writing, etc. I am on hold right now as we had a delivery of a small piece today they went to our neighbors home WRONG ADDRESS and left. Now on hold with customer service and I am 70th in line. Not what I wanted to do ALL DAY. DONT ORDER ANYTHING FROM HERE.
Worst customer service experience, first of all I was given gift cards that I’m not able to use secondly my table was sold to me only for them to know it was out of stock and back ordered for 6 months only to show up with a chip and two scratch marks only to call the store and speak with the manager she 1st Stated she would refund all my money and issue me a new table then when she called me back she had extreme attitude and told me the table is no longer in stock she would refund me my money and come take the table with no other actions on top of that the delivery driver forge my name took a picture of the scratches and said that I approved it by signing my name I will stay away from this company from all means the store is located on East Bidwell in Folsom . During the time of my purchase I bought a couch set I was given gift cards as a way into dropping the price of the couch by an acting manager from Fairfield only for me to come back to buy this table and They told me I cannot use the gift cards $200 and who did I get them from . That manager also referred to the Fairfield manager as kamikaze the Asian guy, I feel I’ve been taken advantage of and scammed out of the money that I was supposed to be saving by getting these gift cards this is the worst experience of customer service I’ve never seen . Then calling the delivery service I asked for Mario he says hello I said you bought a table to my house today and he hung up on me not to answer his phone again stay far away
I was told that I'd have a worry free purchase and to take advantage of the sale ending in a few hours. If I change my mind, I'd get a refund on my purchase as long as I cancel before delivery. So I did just that. I made a purchase January 17. On January 18, took measurements and decided it wasn't right. So the manager called and asked if he can have the sales associate call me to find me the right one. She said there wasn't one that she can find that I was looking for. So a process for a refund was started. Till this day, and after a few calls and inquires, I still have NOT received my refund. I kept getting told that it will come next week, or the week after. WTF? IT'S ALREADY FEBRUARY 4, and NOTHING! Buyers BEWARE. IF YOU DON'T KEEP FOLLOWING UP, YOU WON'T EVEN NOTICE THAT A REFUND HAS NOT BEEN PROCESSED. NOW, I'll have to try to dispute it from my credit card.
Be careful with the business practices of the company. I placed an order for a bedroom set and bed in September 2021. When I purchased this set, I was told by the sales representative I will not get billed until the entire order is received. We'll, the most expensive piece was delivered the following week and I was billed for 95% of the order. It's approaching February 2022, I've made 3 payments for a bedroom set I haven't received and not expected until March. I'm not complaining about the supply chain issues, it's more about telling me I will not be billed until the whole order is received and then the submitted the invoice to the credit company for payment.
Xavier, at Ashley Home, was awesome! Quick, easy process and was very knowledgeable about my questions!
BUYER BEWARE - I have been dealing with Ashley Furniture for a month and a half on a bed return/exchange. We bought too small of a size, called the same day after delivered (12/3) to notify we need to return and exchange for a bigger size (spend more money!) and was told by their customer service that same weekend we would be able to go in and pick out the correct bed and a new delivery would be scheduled the following week. I called the store the next day (12/4) to schedule appointment and they then tell me that it needs to be approved by the District Manager. I understand and request an ETA. 1 week. So I call a week later. No response from DM (12/10). I call 3 days later no response from DM (12/13). I drive down the store (12/18) and speak to the store manager/supervisor in person, express my issue and he says the district manager is being replaced by a new guy before the new year, we would have a response before the Holidays. Fast forward to (01/03) and I still hadn't received a call back. Called the store was advised two weeks. Called today (01/15), no response and the store manager is out sick, new email being sent to the new DM. I have been pushed around by them for a month and a half and have had absolutely nothing resolved. I cannot begin to explain my absolute frustration and disappointment in regards to this company. Absolutely do not recommend ever buying from them. Their hold times are 25 mins to an hour long, no one can help you "because this isn't a store level request" and if by the off chance your disatisified with your purchase they do not care at all to resolve it for you.
Terrible service. Bought a bed. They put in the wrong order for headboard and rails first time and sent it back. Next delivery was 1 month later and this time they still sent wrong size rails and the bed looked used so sent it back again. Extremely disappointing.
Very understanding and helpful
Meghan was extremely nice and helpful. Thank you……Folsom Store
Rachel was great. Very friendly and greeted us at the door. We were looking to purchase additional sections to add to our couch after realizing it was a bit to small. Rachel was able to look up our previous order, identify the pieces we wanted and scheduled a delivery date for just 3 days after our visit to the store. We ended up roaming the store and bought a few extra items as well. We received additional help here as well in looking up our other furniture to identify matching pieces for each space. Great experience. Great store!!
Too expensive and small selection
If you are looking for a great deal on quality furniture with the most amazing customer service, look no further!!! John Vera is the best! He goes out of his way to help his associates and his customers to get exactly what they need. Even though there is an Ashley furniture down the street from my house, I drive 40 min out of my way to see him. You can not beat the customer service and knowing that there is someone there to help you if anything goes awry. I littaraly just called him to ask a question about a purchase I made 3 months ago and he not only answered to me right away but also remembered me too. Wow, a furniture place you can trust that always has your back. I highly recommend this Ashley's.
Bryan, salesman, was very attentive and listened to what I needed. He helped me choose what I need to be comfortable in my final home. Highly recommend Ashley’s.
I don't have zero point option to select. The product is delivered with damage and they want to change it and the delivery date is always changed and need to wait for a product for 3 to 4 months. This is not at all accepted from Ashley. The person who said as the superior manager in my customer call in Folsom is not answering the question properly and not concerned about the customers at all. This is very bad on ASHLEY
Great staff who helped us make the right choice
I need the Folsom Store but no help stay on the line then get a call back and never gets me the Folsom store. So why should i do any more shopping there
On 8/24/2021 my new bed was delivered, the delivery men damaged my stairs and the bed was set up incorrectly. It has now been 2+ months and I have yet to hear back from anyone at Ashley furniture with a resolution, despite my multiple phone calls. I am a repeat customer and have had great experiences previously. The sales representatives are great and I would have continued to be a loyal customer had someone at least called me back with an ETA on the repairs. Even if I had to wait for the actual repairs to be done, it would have been nice to know someone was actually working on it.
Wasted an entire day at a competitor store the day prior, and ended up buying some furniture I didn't love. Went the next day to Ashley, immediately found exactly what I needed, they had it in stock, better quality and look, and paid just a little less. Great experience.
Great customer service, no pressure sales. Professional, knowledgeable and great to work with. Would definitely shop here again for any furniture and bedding needs!
It's absolutely my favorite furniture store
Xavier was extremely helpful and knowledgeable in selecting a mattress. Professional and friendly. Definitely would recommend him and the store!
We loved the furniture, we loved the prices…however it’s taken two months since we bought our entertainment system and still don’t have it. I understand covid has made things more difficult but, they don’t even call to tell us our order got pushed back three times. We stay home to receive it and it doesn’t show. Then we call for help and wait half an hour yo be told we have no order? It’s so disappointing. The customer service is great I’m store but awful over the phone. Not worth all this.
Xavier was a great help!
No good store Bed set delivered but some parts are missing. Need to wait 1week more for missing parts to be delivered . Can’t use this room and bed either
Terrible experience Damaged chest delivered but no return, no replace. Need to make appt. for repair in 10 days .Had to visit office 5 times to confirm date for repair because each time has different date.
The amount of choices the pricing of quality furniture pieces the associates are friendly snd professional. Great buys today: so I did Buy! LIlli
Younger employees lounging on couches on their phones. I asked one girl if I could try out the couch she was laying on texting her boyfriend (I know this because she told me she was texting her boyfriend) and she says, "Yeah, I get paid to do this all day." Uhhh, cool. And 45 yr old guy helping us telling us his real job is as a dj at the bar down the street and he has no problem getting tail because he's an awesome dj. Then he tried to sell us a 5,000 dollar mattress and said he would throw the couch in for 1,000. Are these people insane? We said no thanks and bolted for the door. Stay far away from this location.
Salesperson was very nice. She was very helpful and able to get us what we needed at a good price.
To all those current and future furniture-seeking individuals out there, be cautious of Ashley Furniture. You'll be greated at the front door promptly and properly; however, if you do not state that you just want to browse around, look, and not be bothered you'll be accompanied by a staff member (or two) throughout the entire duration of your visit. There's customer service, then there's an overarching leaching effect to try and get you buy the most expensive products. Some salespeople are down to Earth and try to educate you on the quality of products. Yet, those individuals are usually with others who can't take hints towards social-cues and mannerisms. A good salesperson knows when to let customers be so they can discuss potential product procurement; yet, those at Ashley Furniture go to great lengths to ensure you have a semi-uncomfortable visit. Sales tactics are useful if used correctly and with the right persona, attributes that salespeople at Ashley should probably work on. We went in with the mindset that we were going to walk out with a mattress and ended up trying to disperse from the premise as quickly as possible.
Great experience and wonderful customer service!
Sean was great. He was able to find what we needed, in the specifications we were looking for. Great service.
I bought and paid for a sleeper sofa the middle of August, after 2 months it has finally arrived. I thought I was buying from a high end dealer and had no idea it would take this long. And now it has a defect. So disappointed!!!!!
Horrible experience!!! We came in to look at love seats and the salesman IMMEDIATELY tried to upsale us to a $5,000 tempurpedic mattress!! He was insistent if we purchase the mattress he would "give us" the love seat for $400. We told him we were not interested at all in the mattress and just wanted to know price of loveseat, as he had not given us price yet for that. He sat down on the loveseat, with his calculator and paperwork. He said he had to call his boss, to get best price for us. After 5 minutes we headed toward front of store, he followed! Near front door, he stopped us and said he had great price for us. He opened his iPad and showed us the numbers: $7, 100!!! We had told him we weren't interested in the bed, but he ignored what we said. He then reiterated he had thrown in the loveseat for $400, with purchase of bed. "We don't want the bed...what is price for loveseat alone?" He then showed us his iPad...if purchasing it alone, $3,295!!! WHAT???? We told him, we were not interested and he said, "Hold on my boss wants to meet you and say hi". Yah, we know where that would have lead, we weren't born yesterday!! All the boss was going to do was question our decision and pressure us!! We headed to front door, salesman gave us his card, we left, shaking our heads, laughing about what had happened!!! We will never return! RC Willey, here we come! (They have never pressured us into any purchases!!)
Excellent service. Took us three times in bugging Sean. He was very helpful
Absolutely horrible experience with this company. They confused my order with someone else’s order, rescheduled it without notifying me on multiple occasions, and I still have not received a refund after finally cancelling my order. It’s impossible to get a store employee on the phone, and their call center employees are less than helpful. I had to drive down to the store on 4 different occasions to try and fix my order, and it’s looking like I will be making a 5th trip to try and secure my refund. I was incredibly disappointed with Ashley and will not buy furniture from them in the future. In good news, I was able to go to an actual mattress store and had one in two days with zero issues.
AJ was very helpful and was a pleasure to work with!!
I had a very good experience here at this store, the staff was friendly and took care of me and what I needed. I’d definitely come back over here again.
Sean took good care of me. He was professional and he found exactly the things I was looking for.
First, you need to know that you have contacted the wrong Sandra Menefee. I live in Florida and the person who need lives in California. Please contact her Sandi Menefee
One of my lamps were broken on delivery. I called customer service for a simple replacement. They said I had to bring it, I had move and much further away. I make the drive and was told, you didn’t have to drive all the way and they would send the replacement at no cost to me. Why did I pay for a broken item and it’s Ashley’s good graces to send me the item I paid for, for free.
Giving three stars because communication was very poor and unclear about furniture delivery. In store experience was great, but again delivery was very poor as rescheduled without permission so work now has to be taken off again to be available. Very inconvenient.
We ordered furniture on memorial day weekend with the sale going on... Furniture was delivered next week and arrived damaged. The delivery guy took pictures and said customer service will be in touch to work on the replacement/fix/refund within 24-48 hrs. After 2 days, nobody called so I called in to get the ball rolling...was quoted 24-48 hrs again for a response. 1 week went by and nothing, so I called back and had a new case opened as the guy said it was done incorrectly on the 1st time. Again, waiting for a call back and nothing... It's going on 3 weeks now with no response and all of this time we have kept our cats locked in the room as to avoid them on the furniture since its going back to the store. We have company coming too for the 4th of July and now we have this hunk of damaged furniture in our room taking up space. Very upset with the lack of response at Ashley...we will not be shopping there again!
I researched the mattress I wanted before going to the store. I was prepared to buy it when I got there. The salesman told me I didn't want that and tried to sell me a $6000 mattress that I DIDN'T want. He was very pushy and borderline arrogant. I left with nothing but a bad taste in my mouth.
I went into the store looking for a recliner. Right when I stepped in, several associates asked if I needed assistance. I initially said no, I'm just browsing. The eagerness of the associates didn't bother me. When I found a recliner that sparked my interest, I went back to the associate that first spoke to me. The chair was priced at $349 and he checked to see if it was in stock. He said they can have it delivered within 3-4 business days. I didn't buy it because there were a few other shops that I wanted to check out. Well I returned several days later. Right before walking back in I checked online for the price of the recliner, it was $379. I waited to speak to the same salesperson. Oddly, the recliner did not have a price tag on it like before. The associate said that the recliner is $500. I asked him if he was sure about the price and I'll wait for him to look it up, he said yes the price is $500. I told him the online price is $379 which should also be the in-store price. Then I thanked him for his time and left. I do not like being hornswoggled. Call me paranoid. But what else would he not be truthful about?... Delivery date? In stock availability?
Very good variety and quality, helpful sales people.
I had never been to a furniture store where the employees on the floor seemed so cohesive, friendly, and willing to be helpful. Jenna was really patient with me as I looked at furniture and she walked with me step by step to get a mattress. Seemed like every employee in the store was willing to offer their input and help me think of factors to consider when investing in a mattress. While I purchased a mattress and base that day mostly due to their wonderful informational help and deal they were offering, I ended up cancelling the order a couple days later. Regardless, the cancellation process was fairly simple and I'm glad after talking to them a couple times on the phone that it was resolved. Hope everyone can have as positive an experience with their customer service as I did.
Love the bed we purchased. They said it would be shipped 1 week later prior to purchase but after the purchase they said delivery would be 1 month later. I am expecting it to be even later based upon what I experienced and reviews I read but hopefully I will be surprised. I will post more soon.
Purchase was placed September 2020. Item never delivered. Refund was continuously promised, but never delivered in full. They lied continuously throughout the process.
Best customer service. Andy was amazing was such a big help picking out the right dining table and coach for our new home. will definitely be back for more we have a big house to fill.
Fabulous customer service! Ask for AJ!!!
I bought a bedroom set and was very happy with my experience
The salesperon in the store was really helpful. When I received my buffet the cabinet door didn't close properly and the delivery guy assured me he opened a case and a technician would call me promptly to schedule a time to repair it. This never happened. I called the Ashley Customer service number and after sending photos of the necessary repair she asked me for the serial number on the piece. Couldn't find it anywhere so when I said it must be on the back and I couldn't move the piece to find it, she was annoyed and said so , I will need to send a tech JUST to get the serial number to order the part and then to return to fix it. I'm thinking to myself, this is crazy. I paid 1200 for a piece of furniture and they're annoyed at me. And the tech won't be here for 3 weeks. So, their delivery guy lied, the customer service group is not really great at customer service, I'm kind of scared to see if the tech guy is really able to fix the little magnet attachment on the door. We'll see how this ends up. Not looking good so far. Next time I'm buying from RC Willy.
Great service, we left the store very happy and satisfied. Purchased a queen bed set and swivel recliner chair at a great price! Matt McCoy really took care of us!
Absolutely horrible experience! We bought a huge amount of furniture over 3 months ago and have got nothing but the runaround. They lie and ignore your messages. They will never call you back or follow through. They just keep saying some items are on back order. They won't deliver what is in stock because they don't want to make two trips. The manager is never to be found and never returns a message. Take your business elsewhere!
Fantastic sales experience. Gave me everything I wanted and more
Have no clue when our sofa we bought a little over 2 months ago will be here. Delivery date has changed 3 different times and we only found out each time because we reached out. The communication is garbage and needs to be fixed. I’ve called multiple times during their “open hours” and get a robot saying they are closed. I’ve always heard good things about them, but this experience has sucked.
Great service, thank you.
The person whom waited on us was very friendly , and respectful. Did not pressure us which I appreciate much . Was willing to give us time and space to make our decision .
Had horrible experience with Ashley furniture!Order $1300 bed for my special needs teenager and employees of Ashley furniture damage bed and did terrible job assembling bed. Ashley employees then say I need to wait 48 hours for technician to contact me to fix! customer service! Tried calling, email, chat and keep receiving no resolution and bad customer service!
Aman dis a great job of answering all our questions. He was kind and courteous!
Good deals and great quality furniture
Horrible customer service. Nobody knows anything and all you get is a no. I made a mistake once getting anything from Ashelys, spent 4k 9n furniture, guaranteed won't happen again. This or other locations, its just bad quality, service, customer relations...
Poor customer service. Delivery is never when promised.
Service rep was really good once we got one. No one came up to us to check on us, wasn’t until I asked to speak to someone bc we needed to buy furniture. But once they did, they were helpful and gave additional discounts.
Terrible customer service, damaged goods, managers won’t return calls and delivery stole sentimental item in the home. I wish I would have read the reviews prior to my purchase. Customer service is terrible and managers do not take calls or call customers back. Purchased a bed frame, delivery was scheduled pretty quickly. Item arrived broken and the delivery guys tried to tape the broken boards but ultimately couldn’t put the bed together due to other pieces being the wrong size. During the assembly they decided to use some tools my husband left on our dresser and somehow 1 of the tools in the set went missing. I’ve been trying to get in touch with the distribution center to get the tool back, since it has sentimental value - it was a gift from my husbands father. No one will return my call, the driver won’t admit he “mistakenly” took our tool and somehow, 3 days later the bed frame still hasn’t made its way back to the distribution hub so we can get a redelivery date. This has been a nightmare and it’s clear that Ashley doesn’t care about anything but collecting your money. They need to take a good hard look at there company values, ethics & staff. Allowing delivery staff to go to customers homes, only to take what’s not there’s, is bad business. Do better and hold your staff and managers accountable for behavior.
Blend of good service with not too much pressure.
Very friendly staff and not pushy
Good service by my salesperson, but many mask-less employees. :-(
Fabulous team with a heart to really serve clients! Highly recommend to help with any furniture, accessory or bedding purchase! :-)
INCREDIBLE
The biggest regret that my husband and I have was ever making a purchase with this store (specifically located in Folsom, CA). We ordered a living-room couch with a chaise back in September 2020; the chaise was NEVER delivered when we were told it was in stock. The staff inconsistently gave us random dates of when the chaise would be delivered, and at one point they could NOT find our order number in the system (???). We decided to return the entire couch because, clearly, it looks like the chaise will never be delivered. The former store manager, Alexander Robinson, and the customer service rep, Sherry Thomason, agreed IN EMAILS that a FULL refund would be given back to us. However, TO DATE: they still owe us approximately $500. We had to submit a charge dispute with our credit card company to receive the rest of the money; but the store denied any of responsibility. This “reputable” company, as the former store manager Alex would say, is a headache to deal with. WOULD NOT RECOMMEND DOING BUSINESS WITH THEM. Alex, Sherry, and their staff, make a lot of empty promises, lack of customer service, and will steal your money.
Dident find anything
I guess I should have read the reviews prior to our purchase as well. We made a $2800 purchase (SO-776560) and found the corner wedge to be damaged after the delivery drivers put it in our living room and tried to position it so we wouldn't see the damage. I caught it and called customer service 2 hours after delivery to explain what happened and they said they would send a tech out to view the damage. That was on Dec 24,2020.... 2 weeks later a tech came out and said yes this damage looks like they dropped the couch and it needs to be replaced. It is now going on a month since delivery and silence on their end so I called and left a voice mail because ofcourse their "experiencing high call volume" and they said they will respond back within 48 hours and that came and went so I decided to chat online and now they stated that I'm not approved for an exchange but they will come to my house and fix it. What? That doesn't even sound right. There's a deadly virus called Covid-19 and I don't want 2-3 workers in my house if I don't need to. This is ridiculous and my advice to everyone is STAY AWAY FROM ASHLEY FURNITURE. THIS IS A HORRIBLE COMPANY THAT DOESNT STAND BEHIND THEIR PRODUCTS AND IS NOWHERE TO FIND ONCE THE PRODUCT IS IN YOUR POSSESSION!
Worst customer service I’ve experienced in ANY industry. Purchased our sectional in October and we still don’t have it. It’s COVID times and we understand there are delays, BUT lying to your customers because your computer system and warehouse don’t sync up is completely unacceptable! Alex is the most unprofessional Store Manager and has trained his customer service reps to respond to customers via email saying “I cannot force my boss to call you” (Thanks, Sherry!). We still don’t have a delivery date and all they have offered to make any of this right is a $200 store credit that I have to go to the actual store to pick up. Still waiting on a call back from a manager (it’s been since Dec 26th that Sherry relayed our message to her boss) and corporate escalations hasn’t responded either (also since end of December). Never buying anything again from a company that doesn’t care about their customers.
Worst customer service I’ve experienced in ANY industry. Purchased our sectional in October and we still don’t have it. It’s COVID times and we understand there are delays, BUT lying to your customers because your computer system and warehouse don’t sync up is completely unacceptable! Alex is the most unprofessional Store Manager and has trained his customer service reps to respond to customers via email saying “I cannot force my boss to call you” (Thanks, Sherry!). We still don’t have a delivery date and all they have offered to make any of this right is a $200 store credit that I have to go to the actual store to pick up. Still waiting on a call back from a manager (it’s been since Dec 26th that Sherry relayed our message to her boss) and corporate escalations hasn’t responded either (also since end of December). Never buying anything again from a company that doesn’t care about their customers.
I waited 6 weeks for delivery ,they rescheduled 3 times. I finally canceled my purchase. Then they took 2 weeks to refund my money only after I went in the the folsom branch and demanded a refund. Very bad experience. Go to Costco to get a couch save the hassles...
Placed an order in October was put off until December 3 when I was told I would have my full living room delivery, gave away our entire living room December 2, and I had a No show after several phone calls there was no delivery until January 3 so in a nut shell got our money back ordered from another furniture store , we will NEVER STEP FOOT IN ASHLEY FURNITURE AGAIN ! TERRIBLE customer service 😑 they don't care!
Read before YOU GO IN!!WORST CUSTOMER SERVICE EVER.GOT WRONG stuff delivered 3 times . Took forever to reschedule delivery. Store manager is a lair. Finally got the stuff after 3 months and was damaged furniture. Lord knows how long it will take to fix it. Its been 6 weeks already did not hear from anyone yet😭
This store is great but the customer service on the corporate end completely ruined it for my household, two attempted delivery both times products came damaged or didnt come at all, no call back, no apology, absolutely the worst customer experience I've had with a big store like this one...
Got a call that the table and center console delivery for the ordered set is outside our home, cancelled the delivery cause we’re not at home, and called the store, informed us that they will delivery the set at the same time, scheduled the delivery and been waiting, until we finally called the customer service cause we didn’t get a call from the delivery guy, and says that it cant be delivered that day. A 9 piece living room set ordered, arrived with only 6 piece set, called the store, they said only the 6 piece was in the statement. Not as promise by sales rep inside the store... BEWARE!!!
WARNING! SHOP ELSEWHERE! I wish I had read Yelp before going here!!! I would give negative stars if I could. I purchased a $2500 bedroom set in AUGUST and it is now DECEMBER and all I have is a BROKEN bed that their unprofessional knuckle dragging delivery men brought. They have never once answered their phone, I&'ve had to drive to the store THREE times now and raise hell. I am still waiting on my refund. This has been nothing short of a NIGHTMARE! Please go spend your hard earned money elsewhere. These people are crooks and I&'m thinking I&'m going to have to go to civil court at this point to get my money back! They are the worst retail experience I&'ve ever had in my entire life, and I&'d sooner build my own furniture from pallets than spend a penny in any Ashley store ever again!
Worst customer service experience I ever had in my life. This store and people who work there just sucks.
Absolutely horrible customer service! DO NOT BUY FROM ASHLEY FURNITURE! Save yourself the nightmare! I have been dealing with issues since May! Corporate AND store locations do not and will not do right by the customer and they sell poor quality products! Our couch was falling apart after less than a month! I hope corporate is reading this because I have every intention of posting this everywhere I can to prevent future customers from dealing with the nightmare we’ve been put through!
We went to the store in Folsom in October, picked out and paid for over $4000 worth of furniture. We were told that we absolutely would have delivery on December 3, for sure. It was written in the paperwork. Paid $300 for delivery. Waited and waited until just before Thanksgiving and I decided to call and verify the delivery date of December 3. I was told &"sorry, it&'s been delayed until the 5th. Saturday&". I asked if she was sure. She said she was. I asked if it was carved in stone because I would have to take a day off to wait, as would the people taking our outgoing furniture. Yes, it was carved in stone she assured me. I called this past week just to re-check and was told some will be delivered late December and the rest in January! They DID NOT call me, I had to call them. I spoke with the &"supervisor&" who took exception to me referring to customer as pathetic. THAT&'S what he was concerned about! That I called customer support pathetic. He confirmed the approximate delivery dates the girl told me, explaining &"Covid&". I called the Folsom CA store where we bought the furniture and spoke with the store manager Alex. He commiserated with me and said he&'d check on things and call me back later that day. He asked TWICE if he could call me later that day. Guess what? He didn&'t call me. Shocking, right? I finally got a call this past Wednesday as I was on my way to Jury Duty and was told a partial order would be delivered today, Dec. 5 and I would get a call Friday with a &"time frame&". I took the day off (since I had been on jury duty all week I have work to catch up on and planned to do it today) and told the people who are taking our current furniture to confirm they can get our current stuff Saturday. He took the day off from work to do this. I called this morning since I didn&'t get a call as promised. Guess what??? I spoke with Chris in the distribution center in Lathrop and no, there isn&'t a delivery scheduled for today. In fact, they don&'t deliver on Saturday&'s at all. Ashley Furniture, one of the largest furniture stores in the country, doesn&'t deliver on Saturday&'s!! They only deliver on specific Thursday&'s of any given month. The earliest we could get our furniture, and a partial order at that, is December 17!!! I will be speaking with Jasmine, who I was told by Chris is the store manager in Lathrop to see if we can drive to Lathrop to pick up our order. This is absolutely ridiculous and yes, PATHETIC!!!I WILL NEVER BUY FROM ASHLEY FURNITURE EVER AGAIN!!! And neither should you!!BTW, I gave two stars only because the salesman was very nice.
Absolutely horrible delivery service, phone service, customer service. You name it, they bombed! Took them 4 times to get my order correct. Delivered correctly without major defects and put together. They delivered half put together coffee table and 2 dented end tables. Oh boy, I have to say that this has to be some of the worst service I&'ve received in a very long time. I tried calling the place for over a month straight to get my stuff finalized and new items delivered. Called 3 different times. Waiting over 30 minutes to simply hang up every time. . Just an absolute nightmare. I would never purchase another item from this store. I finally took a trip to the store and vented in a nice way... Alas my furniture pieces are in my house and look great. Unfortunately, I have had to super glue done hardware. Ugh!
Very Rude Sales Personnel....As long as you are interested in some purchase, they will behave well and the moment u show little hesitation they start rudeness.
Sales manager John is great! Salesperson Matt "The Real" McCoy is cool too. Great shopping experience. Very helpful guys!
I tried stopping in yesterday afternoon, and it was packed with tons of people! Nobody could help me. Although I knew exactly what I wanted. I was too scared to hang out with the black friday masses during Covid- so I left. I decided to try the furniture store that was nearby- practically next door. They had an amazing staff at American Furniture that helped me as soon as I asked for help. Although they were almost as busy as Ashley. The prices were competitive and similar to Ashley. I prefer a place that has great, or AT LEAST good customer service.
I wish i could give 0 stars. This store is a joke. No one ever answers the phone or calls back. Still waiting on items ordered in May. Multiple items have come broke. No call when items do not show up on time. Rude and absolutely horrible customer service. Honestly, I have no idea how they are still in business
I wish i could give 0 stars. This store is a joke. No one ever answers the phone or calls back. Still waiting on items ordered in May. Multiple items have come broke. No call when items do not show up on time. Rude and absolutely horrible customer service. Honestly, I have no idea how they are still in business
I placed an order two months ago. I understand due to the pandemic shipping delays. However, I think this should have been a straight conversation from the start. Well I order somewhere else. Got the product. Have and cancelled order. The issue was the cancellation. Lol no one in the store said anything. Sorry for you inconvenience, delays, etc....... not one word! Once I said I order and received product. I need a new couch and I seen one. But with the attitude. I am at an age where I pay for service or manners. Haha Ashley employee have none!
Great deals and service
This company and store has the worst customer service I have ever experienced. I was offered a refund for a mess up in their end a month ago and still have yet to receive anything and every time I call the store the store manager won&'t speak to me and the number they gave me for corporate just goes to a voicemail or hang up and they also won&'t return my call. Stay away from this company!
Lot to look at salesman was great
Aman was very friendly and knowledgeable. The service was good. We'll be back!
Super nice very accommodating
We put down our order for a dining set and a living couch with a chaise back in September. The items got delivered on October 26th WITHOUT the chaise. We did not receive any forewarnings, but to find out from the delivery guys that the chaise was NOT in stock. We then called Ashley HomeStore and was told the chaise would arrive later in the week. When the end of the week approached and we still have not heard any calls, we (once again) contacted the store and was told the chaise will now be pushed back to February 2021. This is absurd. Ashley HomeStore basically stole our money and did not deliver what we expected.
I bought over 13k in furniture in July and am still waiting for the rest of my order. The manager Alex is a lier, he says that he will call you, but never does. I never got an email or phone stating that my order is delayed. The salesperson was great, but my experience with them has been an nightmare if I can give zero stars I would.
You can't reach anyone by phone ( local store or customer service) for an update. It appears to be designed that way. Manager was suppose to get back to me to provide an update as to the delay in delivery. INever did. Finally, we got a refund and went somewhere else
Great service! Great prices!
very good service from danka she helped me with the prices and make my order very fast she is very kind
To preface: At a fundraising event, I bid on Ashley furniture gift cards totaling almost $1000, and signed by regional directors stating &'no exclusions.&'In June 2019, I bought my first home. We needed a LOT of furniture. So I went to Ashley knowing I had the cards. When it came time to pay, the saleswoman told me I could not use a gift card when the furniture was already on sale (one of their regular storewide sales). I could have pushed the &'no exclusions&' print on the cards, but I had an appointment to get to and figured I needed more furniture later anyway. I bought over $5000 worth of furniture that day.Fast forward to this past August, I am renovating an office and again was in need of furniture. I selected a sofa, small bar set, and one pillow. He negotiated a good price with me, we select a shipping date (of October...) and it comes time to pay. The moment he saw I planned to pay with gift cards, he was no longer cordial. His words to me, &"I don&'t know who gave you those cards but they are lying to you.&"At this point I asked to speak with someone who had been there longer and may know the people who signed my cards. I&'m then aquatinted with a new salesperson who was much nicer. He recognized all three signatures, and understood the purpose of these cards.He wasn&'t able to get ahold of anyone at the main office to process my special case sale, so he asked if he could call me after he heard back. Sure. I love him my contact info.Three days pass, and no word. I call on Monday morning, no answer (are they really that busy on a Monday morning?) So at lunch I drive down there, they&'re not busy. The salesperson still has not been able to get ahold of corporate and asks me to come in that Labor Day weekend and he could help me by then.I return Labor Day weekend. I order my furniture and am given a confirmation number. He repeats the three items to me: sofa, bar set, pillow. Will be delivered 10/13.I get a confirmation text on 10/12. My time slot is 11:45-3:45 for a sofa and bar set. Pillow is not mentioned. I call the office to notify them. They tell me it&'s up to me to contact the store.Furniture arrives an hour and a half outside of the stated window.Everything is unloaded, assembled, and placed in the room. The bar table and one stool is damaged. Bar table installed unevenly. Pillow definitely missing. I went in to the store 3 times for this.There were numerous other calls, placing on holds, not reaching anyone in the middle of all of these events, I can&'t list them all.There are many issues with this company, from sales reps, to reception desk, to delivery times, delivery execution, etc. I won&'t go here again, and actively suggest you do the same.
Mellow atmosphere. Sales people dont follow you around. They are willing to make a deal and are eager to please their customers
Horrible experience -- 3 months delay to deliver a bed! Would give 0 stars if possible I ordered a bed frame in Dec 2019. The salesman in the store paired the wrong bed frame and headboard in the order, so when the bed arrived it couldn't be assembled. A technician who came to fix it thought the wrong screws had been delivered, so ordered them -- from the factory in Wisconsin.. 10 days to arrive, and when they did, of course did not solve the problem. When I complained a different tech ordered a new set of legs, --another 10 days to arrive, and again did not solve the problem. At each visit to the store I was asked to wait at the customer service while a ticket was opened. Talked to the manager in person, and he couldn't help. The staff in the store seemed confused and kept passing the buck around about whose fault it was -- the factory in Wisconsin, the store etc. After 2 months, the root cause was finally identified when they reviewed the original order. Then a new headboard was ordered --again 10 days to deliver. Finally got the bed set up in March 2020 -- 3 months after the delivery!. No apology from the manager. I observed the way the staff behaved during the whole episode -- the ladies at the front desk genuinely tried to help, but were hamstrung by their order process. The manager and other staff could not identify the problem for a long time, and their discussions indicated they were just trying to point fingers. Will never visit this location again.
I bought $ 6600 furniture from Ashley Homestore at Falsom then i decided to change my order no boday is answering my call . I am trying to concel my order that I paid for but no one is helping worse customer service I should write a complaint against this place . Please do not go there Ahmad Bashir
This particular store had great items as well as amazing staff.
If I could give zero stars I would. Ordered a piece of furniture one month ago that was in stock for delivery yesterday. Received a text message yesterday that delivery time would be form 3p-7p. At 7p called the store to see where the furniture was. Manager John said the piece was damaged and they tried to call. That is a lie because no one attempted to call at all. Went to the store to get a refund and complain only to be told by manager John that this happens every day with their delivery. If this happens every day that they damage pieces and lie about calling clients then clearly they need a new delivery crew. Many people are without jobs and they could hire someone who wants to work. Buyer beware and do not go here. Also, when we arrived at the store shortly before closing the staff were sleeping on the sofa&'s. What a bunch of lazy creeps.
The store manager and the staff are really good, i got a great deal and also a very good after sale service
This company is a scam!! Bought my daughters furniture here told me it would be delivered a month later. A month and half later they tell me it will take another month!!! I had to cancel my order. They have a lot of people waiting for their orders. Some waiting for 6 months+
This company is a scam!! Bought my daughters furniture here told me it would be delivered a month later. A month and half later they tell me it will take another month!!! Had to cancel my order! They shouldn’t sell things they don’t have! Take your money but don’t deliver products!
Please stay away from this place.Mr Alex the store manager will be nice to you till he gets your order.After that, its been 4 months since they messed up my furniture ,and sent damaged pieces which do not belong to each other.Yet, they put it together as the manager Mr Alex asked us to take the delivery and he will take care of it later.Once i signed on the delivery , its been a bunch of lies , My routine isI stop at Ashley store and he lies and I come back as he promises it would be done in 2 weeks.Cant believe the amount of lies they peddle.Biggest Sham. I am writing to the corporate as well, If i don&'t get answers , I will lodge an official complaint with the state about their bait and switch policy.Please do not trust anything the manager Mr Alex says.
Buyer beware. Matt McCoy at the folsom store will be great at first. You’ll order your stuff and be told it’s available only to learn it’s not. Then when you go to the store he hides and won’t help you. This has been the worst experience. Do not purchase from Ashley Furniture. Go to a more reputable company.
I ordered bed furniture two months ago. THEY KEEP ON RESCHEDULING IT TO THE NEXT MONTH, Saying they forgot to bring a piece of the furniture needed, but then saying they forgot THE WHOLE PACKAGE. anyways f this place get yo furniture at ikea I&'m so annoyed y&'all better run me my money on moms, lucky I handed you a star
Don&'t shop at this company. Bought a couch and was told it would take a month. Waited a month with no notice of any changes until my delivery date. Called to find out eta on delivery date and was informed my couch was on back order and I won&'t get it for another month. Horrendous service on all ends and I will never shop with this company ever again
Very helpful staff and gave me discounts without me asking. They helped me save even more on my purchase.
They have very poor customer service! They shorted us 2 chairs. They were trying to charge us more than $300 for 2 dinette chairs. The website said that they were $80.00 a piece. Talk about being thieves. When we called the manager, Alex, he first argued then finally agreed to ship 2more chairs. The first two chairs we got in 2 days. We have never gotten anything to confirm the purchase or shipment. When I call to figure out where the chairs are all I get is that they shipped and that it will be 7 to 10 days! NEVER AGAIN Ashley! I will tell everyone I know what a horrible experience you provide! No wonder your agreement says no swearing. Next step, call the credit card company to dispute the charge!
Very good prices. The quality is a little less, but we got their extended warranty and when my kids ripped the couch they sent someone to repair it good as new!
Ashley has been wonderful! I bought 2 recliners which we love. The bar stools are beautiful, but did not fit at my island . They graciously allowed me to exchange them. Michael Spivey has been patient and helpful during the whole process. He is a great sales associate and we appreciate all that he has done for us.
First time we have ever been to this store, we were introduced to Aman. He was a really knowledgeable about the things we were in need of. We really felt comfortable with him, he is very kind and just a likable person. We bought what we came to get, and received a great discount and were treated great by all.
The customer service was excellent. I knew what I wanted & did not feel pressure to purchase anything else. I will continue to shop at Ashley Furniture in Folsom.
Don’t purchase from this store unless you can wait 3 months for your items. Ordered pieces on August 9 for delivery on 8/27. Received no call for delivery time so I called customer service. They were unable to find my order via the order number provided on all paperwork. Stated we had to deal with the store. Spent 3 hours calling the store and finally got through. Receptionist stated our delivery was rescheduled for 9/8 no communication. (note cleaned out a child's room for her new bed as a surprise) She stated she would email and inquire if anything was available for earlier. No return communication. Today receive a call asking if they could deliver a partial order the rest would be available possibly In the middle of October. I understand difficulties due to Covid but that does not cover the lack of communication or customer service.
Ordered pieces on August 9 for delivery on 8/27. Received no call for delivery time so I called customer service. They were unable to find my order via the order number provided on all paperwork. Stated we had to deal with the store. Spent 3 hours calling the store and finally got through. Receptionist stated our delivery was rescheduled for 9/8 no communication. (note cleaned out a child&'s room for her new bed as a surprise) She stated she would email and inquire if anything was available for earlier. No return communication. Today receive a call asking if they could deliver a partial order the rest would be available possiblyIn the middle of October.I understand difficulties due to Covid but that does not cover the lack of communication or customer service. I will never buy from here again.
Large selection and the guy man who helped us was really great...the buying process was easy let's see how the delivery process goes....
Sam was so helpful in helping me pick out the perfect dining room table.
It was an wonderful experience from the moment we walked in. Paul was very friendly never once felt pressured into buying anything. When we found the couch Paul was ready an willing to find the best buy he could. Thank you so.
Although our sales person was very helpful and professional, we couldn’t help but notice that many of the gas and quite a few of the employees were not wearing masks. We pointed this out and of course nothing was done. We purchased our furniture on a visa card that we had not used in months. Within hours of making our purchase our information has been stolen and somebody was on a spending spree at the Apple store in our town. Either Ashley furniture is extremely careless with their customers information, or someone did not appreciate our comments about mask wearing and decided to have a little fun with our credit card. I notified the manager, Alex, the very next day and received absolutely no response whatsoever. We have yet to receive our furniture...so I can’t comment on quality, But I would be very reluctant to shop at Ashley furniture again given the experience
Alex and Mike provided me awesome service and great discount.
very attentive sales staff & patient in showing us the extensive selection within the area of our search; prices seem reasonable; some delay in delivery, but not unreasonable
Desperately trying to exchange a chair willing to pay moving charge on exchange also willing to pay any difference in price. The store manager had lied to us saying a delivery next Wednesday following week I will receive another phone call to set up delivery. The next week no problem deliveries are back up it’s been 6 weeks. I have contacted the Better Business Bureaus. I will take action. I am bearing the costs of placing an ad in our local newspaper I have contacted Kurtis on your side he is a television reporter who resolves issues. ABC I am arranging to hire a moving co to pick up chair and leave it on the door step of the Folsom store. I am very serious. I will follow through I ALSO THINK THAT PEOPLE WHO have issues with your company. Lastly I will yelp and Facebook. Either the exchange ( which Is what I really want) or a refund. What I don’t like is the lying
Alex and Mike were awesome to deal with! Fair prices, great service, both really personable. Go see them!
I purchased a nightstand during the 50% off sale. The salesperson quoted me a lower price than what rang up and they honored the lower price. Only three stars b/c I had to ask for a salesperson to help me and they couldn’t tell me when the piece would be delivered. They asked that I call back for a date versus them being proactive and calling or texting me with it.
Matthew McCoy was a great help, superb customer service!
Matt McCoy was EXTREMELY helpful, we couldn’t give him enough praise
Really bad customer service, too many paperwork to deal with and unhelpful staffs
Made a purchase 5/7/20 for couch, and artwork at Ashley Furniture in Folsom. Couch delivered 5/14/20, though the quality is lacking and the couch itself does not compare to what was shown on the showroom floor. Was told artwork would be delivered at a later date. Countless DAILY calls, voice-mails, & emails on my part have gone unaswered almost 90 days now. I was charged for a product I never received without any follow up or correspondence from customer service. This company does NOT answer calls, respond to emails or voicemails. Customer service is non existent. I am absolutely disappointed in the quality of my new couch and would NOT recommend Ashley Furniture to anyone, nor will I make any future purchases based on my experience. Mark my words, this company will put out a fake 5 star review right after this post in order to maintain deceptive 4/5 star reviews. Shameful...
Great selection and excellent quality! Paul was helpful, friendly and gave great service!
Great store with awesome staff. Danka helped us find chairs today and was totally on point with what we wanted. She was so nice to work with she will for sure get out business again!!!
My husband and I made an appointment and went in to the store in May. We asked to have our brand new couch set and our brand new bedroom set delivered on July 16. When we got home, we realized we could have it delivered sooner so we called by June 1st and were told they could not deliver it any sooner than July 16th. When July 15th came, I rec&'d a call from Ashley Warehouse letting me know that my bedroom set could be delivered but my sectional couch and addition chair could not be delivered now until Aug. 12th. I told them how long I had already waited and they said that didn&'t matter, literally said that. They said it happens to everyone. We went in to the store on July 15th to find another couch that would work for us that was in stock so we could receive our couches at the same time as the others that were being delivered the next day. The manager, Alex, helped us and continued to promise the moon. He said that there was a way that his girl could get it delivered no more than a week later. We trusted him. We then went on to buy a $4000 mattress from Alex and left the store. The next day we did not hear from the store manager Alex as he had promised he was getting back to us with the delivery date. Then the next day, still no call/message, then the next and the next to present day still. Today is July 31st and now our delivery date is 9/4/2020? I have been in text communication with the manager Alex over and over. I continue to get ignored or blew off. Alex promises the moon but doesn&'t follow through with anything. Even when you follow up to ask for his help he blows you off. I&'m at a loss...we spent over $12,000 since May and CANNOT get our couch delivered! NEED HELP DESPERATELY!!
I haven&'t yelped a place in a long time because I never want to be one of those people. But this is hands down the worst customer service I&'ve ever had. By far!!! We ordered our couch in May and they rescheduled our delivery day for July 16th. Then they called and rescheduled for July 30th. I&'m sitting here waiting for my couch to arrive so I thought I&'d call to see what time they&'d be here. The representative transferred me SIX times!!!! They let me know that they are pushing the delivery date out AGAIN!! To August 13th this time. I finally get ahold of a supervisor and he hung up on me! This is insane! I will never ever buy anything from here ever again. They are horrible.
BEFORE YOU STEP A FOOT IN ASHLEY'S FOLSOM STORE READ THESE REVIEWS. THEY SHOULD NOT BE IN BUSINESS!!! They will lie to you and deliver you broken furniture, tell you they will leave it and bring replacements. Purchased Sofa, chair, foot stool, recliner end tables & coffee table all oK. Cal King bedroom set Headboard, night tables were ok dresser delivered with broken board in the front, feet on the bottom of the footboard did not match each other, chest had broken handle, the side railings are not a Cal King I have 1/2 inch to tuck the sheets in. Finally delivered new rails but was not made for this bed. I doubt we will get the correct pieces and I am so stressed from fighting with them. I was told so many lies, even said their corporate office will not let them replace the damaged furniture, the next day it was another stupid reason!! This is about 2 months. It's too much to post but I have over 4 pages of documentation and I intend to use it. All is perfect you get a great deal you buy the furniture then it goes crazy! I have never never seen such awful business tactics where customer service does not exist when you are through dealing with the sales people and office staff. Thank you Gouda (so?) you tried but even then Ashley's delivery brought the wrong iUPDATE 7-28-20WE ARE NOW WAITING STILL FOR THE CORRECT BED RAILS-THEY CONTINUE TO SEND THE WRONG ONES!!THIS WILL BE OUR 6th DELIVERY TO GET THIS RIGHT!!!!!!
Nice furniture but when it comes to customer service, its the worse I ever experienced. If you have an issue with any of their furniture, be prepared to deal with a really long waiting time and unpleasant people in store, on line or by phone. Employees are clearly unsatisfying with their jobs.I bought a bedroom set for my daughter in store, and just noticed the dresser was damaged after delivered. I went to the store on same day, and heard from a rude customer service girl that I should have checked the furniture prior to sign the delivery and should have refused the delivery. She scheduled a technician visit for 15 days later and when the day came, they sent a message for me to confirm the visit frame time offered or call back to reschedule. I called back and after 30 minutes of waiting time, the girl who answered sounding like dying, completely tired and unhappy, gave me the option to reschedule for 7 days later, without option to choose the time frame. I understand we are facing delays because of the COVID-19 situation, but if companies do not improve their customer service, their waiting times and sites, their business will certainly in risk of closing. It looks like its going to happen with Ashley Furniture.
Fantastic customer service and products. Shout out to Mike at the Ashley HomeStore in Folsom, CA. He helped me in purchasing furniture for my apartment at a very reasonable price. Mike even honored online sales and discounts. No pressure to purchase anything during my experience with Ashley Furniture. If you plan on shopping at the Folsom location, be sure to ask for Mike. I plan on returning to Ashley for future purchases.
OK, so by far I have had the worst customer service experience that I've ever had with Ashley home furniture In folsom. If I could give it 0 stars I would. When I bought my bed... The in store experience was alright, but as soon as we got to the day we were supposed to have a delivery that's when things went wrong. They told us that we would get our delivery... Which is a month after we bought our bed... And when the day came that we were supposed to get our delivery they told us that we weren't going to get it that day and that they had already moved the date out to a following week without our permission... We had taken time off for the date of the delivery and lost a lot of money for doing so. So... After we waited an extra week for the delivery when the people came to set it up they had a messed up work order That made it so they couldn't recycle our mattress that day. Previously, because of the mistake they had made about not informing us of A change in delivery date they had given us a $50 gift card to the store to make up for the money we've lost waiting for a delivery that never came. In that day that they came to deliver it (the following week) they told us that we would lose our $50 gift card if we had our mattress recycle that day because they messed up on their work order... They told us that if we waited one more day someone would pick the mattress up the following day and we could keep our $50 gift card. The day came that we were supposed to have our mattress picked up... After taking off multiple days during this process for nothing, And they gave us a window of 8 AM to 12 PM to have it picked up... We waited past the window time and tried calling the person that told us about the window time and about the mistake that has been made on the work order... This person's voicemail was full, and he also is not returning calls and not answering. So I finally after over two hours through two days waiting on hold with customer service... Get a hold of somebody that tells me that they are actually coming at 4 PM to pick up the bed to recycle. Once again, after we've taken time off work and gone around their schedule. The person I talked to with customer service let me know that this was all because of the sales person giving us the wrong date and making a mistake and they told me to call customer service and wait for a minute and hang up and call them again wait for a minute and hang up to try to get a hold of the store... This has been honestly the worst customer service I've ever had in my life, and will never ever shop at the store again and will for sure be letting everybody know around me about my horrible experience.
Very friendly and professional staff. Well organized and maintained store... The store manager is ensuring the customer is walking out the store with smile. Thank you guys!
Trenton, Alex & John went above & beyond to help us find the perfect bed at a great deal!!!
Trenton, Alex & John went above & beyond to help us find the perfect mattress & bed & gave us a great deal!!! We will definitely be back!!!
BEFORE YOU STEP A FOOT IN ASHLEY'S FOLSOM STORE READ THESE REVIEWS. THEY SHOULD NOT BE IN BUSINESS!!! They will lie to you and deliver you broken furniture, tell you they will leave it and bring replacements. Purchased Sofa, chair, foot stool, recliner end tables & coffee table all oK. Cal King bedroom set Headboard, night tables were ok dresser delivered with broken board in the front, feet on the bottom of the footboard did not match each other, chest had broken handle, the side railings are not a Cal King I have 1/2 inch to tuck the sheets in. Finally delivered the replacements for the damaged dresser, footboard & chest handle but The new rails were not made for this bed. I doubt we will get the correct pieces and I am so stressed from fighting with them. I was told so many lies, even said their corporate office will not let them replace the damaged furniture, the next day it was another stupid reason!! This is about 2 months. It's too much to post but I have over 4 pages of documentation and I intend to use it. All is perfect you get a great deal you buy the furniture then it goes crazy! I have never never seen such awful business tactics where customer service does not exist when you are through dealing with the sales people and office staff. Thank you Gouda (sp?) you tried but even then Ashley's delivery brought the wrong item!
Matt was perfect. He was very knowledgeable and gave lots of options. He help find just what we needed and was low pressure. We found him honest and ethical in his sale process.
Paul was very helpful and informative, I’ve purchased most of my house furniture from them and the staff are great
Extremely disappointed with their delivery service. We have waited for our couch for 2 months. Initially had to wait 6 weeks and our original delivery date was confirmed and 2 hours later they called me and cancelled because one piece was back ordered. I setup another appointment 2 weeks later and was assured delivery of my whole couch. The day before delivery I confirmed and was given a time window. 3pm the day before delivery my delivery was CANCELLED AGAIN and I was forced to make another delivery date. So disappointed with this company and will not do business with them directly ever again.
I purchased basically all my furniture from Ashley furniture. WARNING: Do not get their warranty that they sell you on during they closing of your purchase! Their warranty is shit and how they get their money. Never again!
Thanks to Mr. Longtime Employee Michael who blew us off when i mentioned not wanting to max out my credit card and acted like we didn't have the cash(when we did) to make the purchase, we took our business elsewhere and got a much better deal, and worked with a much nicer person. Thank you Michael for inspiring us to leave.
Had a great experience purchasing a new bedroom set. The sales representative was amazing and we got a great deal.
We have several pieces from Ashley in our home with generally good sales and services (accepting the traditional aggressive sales technique as a form of life), but this time it is ALL about the service (not in store) and ALL horrible. Actually, to be clear, NO SERVICE.Ordered two pieces to be delivered in box that I would put together. One piece was fine with zero issues. The other piece was broken in two places, missing a pre-attached connecting piece, and half (4 brackets out of 8) brackets screwed on incorrectly and unable to use.Calling immediately got no where. After 15 minutes on the &"800&" number it went to voicemail (left message). Called the store and waited for 30 minutes to nothing. Online message chat, waited for an hour, nothing. Sent email - returned email stated that they discounted the use of email response to &"focus on customer service&" amid COVID...??? I called again to the store and left message. They said 48-96 hour wait time for response...still waiting.I looked at this HUGE mess on my floor. 165 pounds of pieces in this 6 foot cabinet - what do I do. If I touch it will they reject the return? I am handy, do I try to fix it? I had to try because this was a flippin mess. I ran to the store and got some Gorilla Wood Glue, found some small tack nails in my supply grabbed my tools and went to work fix and then put together my $600 broken Ashley cabinet. That was Saturday, May 30, 2020. Today is Saturday, June 6 and still NO REPLY! No service. No apology... Cutting up my Ashley card. Unacceptable.
Today was an emotional day taking my nephews to buy new furniture since they have moved in with my husband and I after their father passed from cancer last month. Danka was so compassionate and took it upon herself to get John the manager involved to help give us the best deal for this transition for the kids. My family is overwhelmed with the professionalism and compassion of Danka and John during one of the most difficult times for my nephews. They are so excited to have new bedroom furniture that they can’t wait for the delivery. Thank you again we are more than appreciative of the two of you.
Matt was very friendly and helpful
Staff was helpful!
Bought furniture. Delivery scheduled. Recurved a voicemail that an item was on back order 3 days before delivery. Called back within 30 minutes. Waited on hold 35 min. Spoke to customer service. Order is all good no back orders. Got a call the next day to reschedule for the following week because a different item now wasn't in the warehouse. Claimed it arrived Friday now it's Tuesday but they need three days to process the arrival. Asked for management but to my sarcastic surprise they aren't available. They did put a request and gave me a incident number. Said 24 hours to get a call back. 28 hours later I wait on hold 45 minutes to speak to customer service to be told they would put a priority request. New confirmation number. Finally speak to someone. Order good to go. Receive delivery confirmation day before. I have to confirm I'm going to be available for delivery and it lists my items. I do. Delivery day manager call back happens and told completely different items are on back order and their systems don't communicate well and yadayada they care about my time but on their website their terms of service says they aren't responsible for changes etc and I'm just out money for not working the day I had to miss for delivery. Second purchase from this company both same issues. Sad part is the products aren't bad. The customer service, distribution and handling of their blunders makes it for a pathetic company and experience. Save yourself the headache. Go elsewhere.
My husband and I came browsing for a new bedset and mattress. Our experience was alright at first but then saw an employee, who was not our salesperson, following us around the store. Your racism just lost you guys $4500 and helped American Furniture Gallery a few stores down gain a sale.
My husband and I came browsing for a new bedset and mattress. Our experience was alright at first but then saw an employee, who was not our salesperson, following us around the store. Your racism just lost you guys $4500 and helped American Furniture Gallery a few stores down gain a sale.
Misleading, bait & switch, style is a turn off. Glad, however, that they do NOT require masks because we will not go to ANY business that makes you wear those disease CAUSING devices.
This complaint is really about customer services d delivery for the Folsom location. We ordered two bed sets, three nightstands, their largest sectional with oversized ottoman, a &" TV stand&"/ buffet and other decor items in January for February delivery. Delivery 1: everything but the buffet was delivered. However, they almost didn&'t leave the main portion of the sectional until they realized it was not put together correctly and my husband pushed for them to check their truck again. They dented my daughters door, dented our bed, left black marks on the wall. ( told they will reschedule the buffet) Delivery 2: set the day aside for delivery and they never show up or contact usDelivery 3: set the day aside and they never show up or contact usDelivery 4 ( now we&'re in March) the manager of the store had them deliver to the store for us to pick up. After spending over $100. In gas for the trip down to the store, our TV Stand/ Buffet is damaged and the doors can&'t even close right. The item was left there and never in our possession. March - April: we have been told my customer service on Facebook, at the call center and the manager of the store that they will deliver our buffet and make a deal on another item to make up for it.Now, in May! We are told that they received our request to exchange item and it is denied!!!!What is going on ASHLEY????? You have now stolen time off work x 3, money in gas and time to drive to you, and the money for the item. We still have not received our item, we have damage in our house, the repair on the bed looks like crap and your customer service sucks!!
First shout out to MIKE S.! You were awesome. Thanks.We have used this brand off and on for a long time - and always find something that works for our home. We aren&'t looking for millionaire high end NY style furniture - and it&'s not handmade quality if you are looking for a one of a kind piece - it just is functional stuff to suite our style needs for when we need it.We worked with Mike S. for the first time and he was very good to us. No pressure. Gave us a good deal, honored sales and discounts online. Gave us a sweet deal on two lovely lamps and chair too that was unexpected! He didn&'t bother us while we looked, promptly checked us out when we were ready. He helped us with a design perspective, looked at my home photos. Just really even, easy and helpful. I have been to other places where they bother you for a long time - interrupt - and then &"go to calculate&" and take a long time for anticipation. Mike didn&'t do ANYTHING like this and it was much appreciated. Thanks Mike, we&'ll be back. Service is everything when you are trying to juggle home good needs!
Bought our couch here less then a year ago and it's already broken. We don't have a lot of company over, it's just me and my wife, so for the frame of the couch, in multiple areas, to be broken already, speaks of cheap, quality. Will never buy from them again.
Staff is so generous. Big thanks to Mike and John, they were so helpful.
Be aware! They rush you into signing papers without telling you that there is no return or exchange. I bought a Cal King set and want to exchange the 5 drawers chess to a smaller one as it does not fit well in my room. The customer care lady is saying " you signed the papers, there is no returns or exchanges...Disappointed to say the least that they don't warn you. I would have made sure to measure the damn chest. I spent more than $2500 and not satisfied
Velvet James was very professional helpful
Velvet and Alex were awesome! So helpful and patient with my indecisiveness. Helped me find exactly what I needed and gave me a great deal. Excellent customer service gentleman!
This was my first time purchasing furniture. I decided to come into this location today and Alex and Aman took care of I and my family. They were very patient and accommodating being that we were super indecisive. I really appreciate the service I received and I will be back next week to purchase more furniture. Thank you guys so much! Anyone in need of furniture please don’t HESITATE TO STOP BY this location and get your furniture! I can’t express enough great service.
I must be in the minority here, because I actually had a good experience with Ashley in Folsom.The person helping us, Mohammed, was friendly and patient. The sofa we ended up getting was something I&'d actually had my eye on for months and then just recently purchased it last week. We were able to agree on a price which included the delivery fee and 5-year protection plan. It was very similar to the Cloud modular couch from Restoration Hardware, at a fraction of the price. I was happy with the purchase, the material, and the feel/look of it. Mohammed gave us tips about the care of our item, and what to do if we had problems. He was a pleasure to work with.Our experience was smooth and easy. We chose a delivery date, and I was updated throughout the entire process via text and phone calls up until the delivery day. The crew showed up as stated, unpacked it all, and discarded the packaging. Our item was not damaged and exactly what I ordered. It&'s solid and feels great. Looks better than the floor model.Seeing all the negative reviews on here is disappointing to be honest, but I personally had a good experience with my purchase from this location.
They delivered the wrong pillows with my order. I called and asked for the right pillows to be delivered. I was advised they could not be delivered and I would need to return to the store for replacement. I went back to the store and was informed they never carry pillows in the store and they would need to be delivered. It took a solid hour for them to sort it out. During my wait, another customer had a negative experience and was upset the store manager was repeatedly unavailable and would not return her calls.
I wish I had looked at reviews before coming here. I'm not one to post or listen to negativity without doing my own research but this has been one of the worst consumer experiences of my life. I bought a bedside that cost over $2000. It took almost 2 months longer then I was told to get the bed. When it arrived the bed was broken and missing the right side and only came with one side table. It took another month for them to get me the bed. When it arrived the drawer was broken. They sent me new rails, which I was expected to install myself. Another month later the second side table arrived. BROKEN! They said they would come back to fix or replace it. But never did. It's now a year and half later and the frame of the bed is falling apart. When I called for the warranty exchange it took them 2 months to tell me that the bed was discontinued. They offered me a credit for the bed but not the side tables. No i have a broken bed, broken side tables, and a credit to buy more mix matched furniture. I've been bounced back and forth between Ashley and GSB the warranty company 50 times. Every time I speak to someone new and have to re explain myself. I'm not sure what's going on at this point but I can tell you that I will never spend another $$ at Ashley Furniture and will make sure nobody I know does either.
Worst. Do not go there. we ordered the bed and they delivered the damaged piece first and later they replaced but did not assemble correctly. The manager at the store is very rude and the prices are not worth for the quality.
A huge shout out to our salesman Andy at the folsom location for all of his help furnishing our new home ! Before our move in date he was able to pre ordered our bedroom set , kitchen table, and livingroom set and have it delivered and set up on the date of our choosing , Andy made shopping for our new home exciting and non stressful as he worked with us to get us the best deals he could! We could not be more pleased with his dedication to service and flexibility with our schedules. Every time we shop with ashley in the future we will be requesting for Andy !
Dylan was fantastic! I came with my wife and father not sure if we would actually find what we were looking for within the price. Dylan made sure that we found exactly what we wanted in the price range we hoped for. Can't wait for it to be delivered because we ended up with the couch of our dreams. Highly recommend because we had been to 3 other places before this with no luck. Thank you!
Don't bother. Just go to the store to the right of it. Same items, better service, better price, same quality. Ordered bedroom sets for my toddlers, they confirmed with me on seven different occasions on time frame/date and never showed up on the day of delivery or even bothered to call and notify me. Wasted a whole day and also disassembled allllllll the furniture to make room for the new ones. I even confirmed with them the night before. Come to find out out of the 12 pieces I had ordered they were missing two small items so therefore they didn't bother bringing the rest like the mattresses or any other furniture. Nor would they have the delivery guy come by even though I called within the timeframe or give me an estimate of when it would get there at a later time. Huge inconvenience and just overall horrible service!!!!! At that point I just wanted a refund because I can buy furniture anywhere and didn't want to deal with them anymore. So I was told I must go in person to get a refund, wrong! I went in person and they only do it over the phone. Horrible experience, should've seen it coming based on the reviews. Will never bother going there for anything. Other stores/sites have the same things. ONE PRO: My sales person Andy was pretty nice so one star for that.
I love Ashley furniture and accessories but the in store customer service is horrendous. I purchased a table and 4 chairs and upon arrival, 2 of the chairs were damaged. I stopped in the store to talk to our sales agent and he directed me to the customer service desk. They told me to bring the 2 chairs in and they'd order 2 more. A week later, I loaded up my car with the chairs and drove to the store when I was informed that they don't take damaged furniture there and handed me a phone number to call. It may have helped if the customer service agent had been nice or helpful, but that was most definitely not the case. I called customer service and actually got a real helpful person but was told that someone needed to come to the house and access the damage to see if it could be repaired. I won't be happy with that as the damage is pretty extensive. To be continued....
I'm not one to post negative comments on social media but Ashley Furniture showed me their true colors and I'd like to petition anyone reading this to look elsewhere for their home furnishings. I went into Ashley's looking for a specific recliner for my father who is a recent amputee and coming home from the hospital with hospice care. We needed a recliner with three specific needs: 1. Oversized 2. Would not tip forward with the legs extended 3. Had buttons for operation on the top of the armrests. My father has neuropathy in his hands and has no feeling in his fingers so he can't operate the buttons without seeing them. After much searching we found the Boerna recliner. It was the only recliner we could find that met all the criteria. The sales associate, Andy, was extremely helpful but noted that the chair had to be shipped from Turlock, which is about 90 miles from Folsom. With time being an issue, I said I'd go pick it up myself. However, when Andy looked at inventory, he noted Turlock was out of stock. Since there were 2 chairs on display, I asked if I could purchase one of the floor models. Andy checked with the store manager, John Vera who said no. I asked to speak to John and explained the situation to him and how critical it was that we got a specific chair to meet my fathers needs. I was appalled at the excuses I got from John. He said it was more important to Ashley's corporate office that all of their stores looked the same. The Folsom store couldn't be without two models on their floor for a couple days. As I tried to plead my case, John continued to speak over me reiterating the importance of store continuity. We all know good customer service when we see it and unfortunately poor customer service sticks out even more. It's truly a disgrace when store continuity is more important than providing comfort for a sick costumer. Nice work Ashley, I hope all of your stores look beautiful. Because your core values are disgusting. Please consider looking elsewhere for your home furnishing needs.
I'm not one to post negative comments on social media but Ashley Furniture showed me their true colors and I'd like to petition anyone reading this to look elsewhere for their home furnishings. I went into Ashley's looking for a specific recliner for my father who is a recent amputee and coming home from the hospital with hospice care. We needed a recliner with three specific needs: 1. Oversized 2. Would not tip forward with the legs extended3. Had buttons for operation on the top of the armrests. My father has neuropathy in his hands and has no feeling in his fingers so he can't operate the buttons without seeing them. After much searching we found the Boerna recliner. It was the only recliner we could find that met all the criteria. The sales associate, Andy, was extremely helpful but noted that the chair had to be shipped from Turlock, which is about 90 miles from Folsom. With time being an issue, I said I'd go pick it up myself. However, when Andy looked at inventory, he noted Turlock was out of stock. Since there were 2 chairs on display, I asked if I could purchase one of the floor models. Andy checked with the store manager, John Vera who said no. I asked to speak to John and explained the situation to him and how critical it was that we got a specific chair to meet my fathers needs. I was appalled at the excuses I got from John. He said it was more important to Ashley's corporate office that all of their stores looked the same. The Folsom store couldn't be without two models on their floor for a couple days. As I tried to plead my case, John continued to speak over me reiterating the importance of store continuity. We all know good customer service when we see it and unfortunately poor customer service sticks out even more. It's truly a disgrace when store continuity is more important than providing comfort for a sick costumer. Nice work Ashley, I hope all of your stores look beautiful. Because your core values are disgusting. Please consider looking elsewhere for your home furnishing needs.
Dealing with Ashley Furniture has been a nightmare. I purchased a bedroom set on November 2, 2019 to be delivered on December 19, 2019. On December 19, 2019 the delivery was made with no headboard or hardware to put it together and the dress delivered was the wrong one. Speaking with the warehouse in Lathrop they would order the headboard, hardware and send the correct dresser on January 2, 2020. On December 30, 2019 I received a call that they would not be delivering on January 2, 2020 due to a new California law, therefore, my delivery would be January 16, 2020. January 16, 2020 delivery of headboard and dresser were made, however, no hardware was ordered. Spoke to warehouse at which time I was assured hardware would be ordered. Hardware arrived January 27, 2020 at which time we called to make an appointment for assembly. As of today January 31, 2020 no return call, therefore, we decided to open the hardware and put the bed together ourselves. You guessed half of the hardware was missing. Mattress is still sitting on the bedroom floor. From my experience the people working in customer service lack integrity and the ability to be truthful as they have all promised and not delivered.
Cant wait to get new recliner home.
I have bought a dining room table from Ashly several years ago and it&'s held up well.We needed some new furniture and I went to several stores not liking anything but I found many pieces I liked at Ashley. The purchase was easy and we scheduled delivery. The first delivery did not go well. The men that delivered told us our bed frame would not work when the sales guy(Mike)at Ashely said it would. I went back to Ashley and they told me the installer was wrong and were very apologetic. They did everything they could to right the mistake and make up for our inconvenience. They rescheduled delivery and now we love all our new furniture. The delivery mishap was unfortunate but it was not their fault and they made it right. I am happy and I will return when I need furniture in the future. Thank You to Mike, John and Alex.
Ashely delivered the wrong recliner. I refused to accept it. the delivery guys were actually rude because they had to load it back into the trunk. I called the store to request a refund and was told they had to wait for the chair to be returned and to call back in about 3 days. I asked to cancel order and was told I had to go into the store in person.
The store itself is nice and i love going but the staff who sits at the desk always takes an hour to ring me up. It wasn't the guys fault the system is rediculous and kept not letting him finish the transaction and then the lady who was suppost to help him decided to help 2 other ladies who were behind me instead... so it took way too long not ok.
Got a great deal on an easy chair.
They ordered the wrong couch. When we caught it they "fixed" the order, DELIVERED the wrong couch, had me sign before they brought the couch in, then when I noticed that it was the wrong couch the delivery guys said "too late, you already signed for it" and pretty much ran. Now we are stuck with a couch that doesn't even fit in our living room. Called the store manager and he pretty much brushed us off and told us tough crap. I will NEVER shop with Ashley again. Worst customer service ever.
Amazing Services Very Friendly!!! Amazing Prices!!!
Absolutely Horrible Customer Service. They leave you on hold for so long you hang up. The store Manager Alex gave us his cell phone and has been very helpful. They delivered a damaged sofa and we refused it. They did bring another new sofa and it was OK . Alex was kind enough to give us an 8 X 10 area rug for our trouble. Beware the the corporate customer service is absolutely HORRIBLE and don't accept anything damaged in any way or you may have a problem! Alex made things go fairly smooth or this would be 1 star. If there customer service didn't leave you on hold for 30 minutes or more(3 time in one day) I would give them 4stars. Their warehouse and delivery teams have a problem storing furniture on end when the arrows say it should be horizontal. The damage to the back cumins of the sofa was their own fault. All in all we got our living room group at a great price.
Buyer beware. We went into this location looking to purchase some furniture for both master bedroom and living room sectional. Worked with a sales rep that was overall well versed and polite. They weren't pushy but kept telling us about how the sale was ending soon. Then a manager was brought over and told us they would give an even bigger discount if we purchased today. GREAT right! WRONG. The thing you don't realize without really looking into it is their prices are HIGHLY inflated to make the "SALE" price look like it is a good deal. We purchased the items and went on our way with chests puffed out thinking of how great a deal we got. Went home and started looking for reviews on the items online and low and behold found even better prices for the products online. Yes they would have to be delivered but oh well would still save another $600. I called the store back to cancel my delivery and get a refund. The "STORE MANAGER" Alex gets on the phone with me and tells me that he will look into the prices but give him until the next day to research and he will see what he can do. I give them the benefit of the doubt and say ok. The next day Alex does get back to me and tells me he researched the website I gave him and they are a dealer of Ashley out of Colorado and they don't have the overhead he has but he can offer a $300 refund which is in the middle. Thinking this was a decent offer I agree and Alex tells me he will give it to his corporate team and they will contact me for the refund. I wait three weeks and no refund. I contact Alex and now his excuse is that the holiday sale has them soooo busy that it got missed. He will get it processed and I should see the refund within a week. Again two weeks passed still no refund. I reach out to Alex again and I get no response. I ask for district manager contact info, no response. Unless you are ready to deal with a group that acts like a car dealership then I suggest looking at another furniture store. Plenty of stores sell the EXACT SAME furniture for lower prices.
There are many options when it comes to buying home furnishings. This has been by far the worst experience I have ever had. My order was inadvertently cancelled, even though I had paid fully with a credit card. Then my delivery was set up wrong twice. I will never do business with this company again
Me and my husband were looking for a couch that was going to be extremely comfortable. Avrick spent a lot of time with us to find exactly what we were looking for. I would highly suggest going here for any furniture needs, Avrick and the staff were very knowledgeable. Thank you again for making our experience so easy!
Worst experience, purchase a couch Dec 16th, 2nd attempt delivery failed! Truck driver AGAIN didn’t follow instructions for TRUCK ROUTE! I’m surprise this guy has a license!!!! Days to get managers, store, or corporate to call back. Out $2400, still no couch! They still have my money!! WTH!?!?! Don’t BUY from Ashely!!!!!
We went to Ashley in Folsom to buy some furniture for a house we had just purchased. We waited over a half hour for help - it was crazy, salespeople would start helping us, then disappear. Finally, the fourth guy to help us stuck around and we bought a couch, loveseat and recliner. About 10 days later, we also purchased a bedroom set. Everything was supposed to be delivered 12/23. Well, we got the couch/loveseat/recliner no problem and were told the other furniture was on a second truck. Which never showed up. I spent 45 minutes on the phone trying to get through to a live person only to be told the missing furniture would be delivered 12/26. When we weren't going to be in town. We re-scheduled for the next week and they were a no-show, no-call. Since we've been living out of suitcases because there's been no bedroom furniture, we went into the store in person today. They couldn't figure out what had happened, but the earliest they can deliver is 1/9. Needless to say, we won't be giving them further business, this is ridiculous.
BEST experience on planet earth micaiah is the best always ask for her best experience ever
We had the best experience the people were so kind and amazing are helper micaiah was very helpful and Gave us the best experience we will be back for sure
I am extremely disappointed at how I was treated at this store. Maybe my purchase wasn’t expensive enough for anyone to care. I have called this store and customer service several times to resolve the error the store made. They never followed through with anything they say. I purchased a mattress for my son over a month ago. I never received a tracking number and when I search online using my order #, nothing came up so I had to call the store. When searching for the number, I noticed the store used my old address from off my ID and not the address I used on my application. This is the first time anyone used my address off of my ID without verifying it. Also, what if I was sending my order to a different person? It is bad policy to just assume an address without checking with the customer. I just recently moved and I said that several times. The representative told me that my mattress was being delivered the day I called to check the status and she asked me if I could go and get it. I don’t drive a truck to transport a mattress, I don’t know who lives at my old home, and I don’t know the gate code. The representative told me that they would send me a new mattress to my correct address because of their error. This is lie #1. She also told me she would send me the tracking number to my email. This is lie #2. I worked from home so I didn’t miss the delivery. After a week, I called again only to be told the mattress was never ordered. The call center representative said she would call me back in the morning to let me know what was going on. This is lie #3. No one ever called. I called later that day to cancel the order. This store was too flaky for me to continue. They told me I had to go into the store to cancel the order and that she couldn’t do it over the phone. This is lie #4. I left work early to be done with this mess and she told me I didn’t have to go into the store to cancel. She said I would no longer be charged for the mattress but I couldn’t get a refund on my down payment. That’s was lie #5. A few days later, a payment was taken from my account. I called yet again. I was told that I had to continue to pay until the canceled order was approved. I asked her to send me an email verifying I will get my money back and she said she would. No surprises here, she never emailed me. I think that’s lie #6. This store is absolutely horrible. No one has ever reached out to me. Not once. No phone call, no email, nothing. I’m tired of calling and waiting on hold for 45 minutes-1hour. Let my experience be a cautionary tale. No customer deserves such treatment.
Do Not buy from Ashley Furniture!! I ordered a bedroom set, spent about 3 grand. The footboard came damaged.. this is the now 4th time they are going to deliver ,because each time the same piece has Been damaged. Ive tried to get in touch with a manager and all I seem to get are the customer service agents, there no help... at this point I don't even want the set. Take your money elsewhere.
My boyfriend and I went to Ashley furniture in Roseville and we walked around the entire store and no one even talked to us. I started walking to a sales boy and he turned walked away went to one of the recliners and started playing on his phone. I went to a girl at the finance desk to see if there was another store that had the couch we wanted. The lady asked why and I told her what happened and she went and got the manager. As we were walking out the door they stopped us and we told him what had happened and I informed him that he just lost a cash sale because no one wanted to help us. We went to the Folsom store to get the couch that we wanted worst decision I've made, going to Ashley Furniture. After everything that happened at the Roseville store I still ordered the couch through the Folsom store I figured out they ordered the wrong couch the next day so I called them before it was delivered and I THOUGHT it was solved but I was wrong. They still delivered the wrong couch and there is nothing I can do about it now. I get ignored and treated like shit at the Roseville store to the point we walk out because playing games on their phones was more important then me buying a couch. Then go to the Folsom store because I have this stupid glitch in my head that everyone deserves a 2nd chance, I think I'm over that now. Not only did they live up to the horrible standards Roseville set but now I'm out the money for something I didn't order and something I caught but it still wasn't fixed on their end. Over it!! Didn't know getting furniture could be such a horrible experience. I even showed them a picture and they STILL got it wrong. DO NOT GO HERE FOR FURNITURE!! You will get the wrong stuff and nothing but attitude for the lady who answers the phone when you tell them they messed up.
Ordered six pieces of furniture online, every single one arrived damaged or missing parts. The tv stand I purchased arrived missing the screws and pieces to assemble it, so I was told they would be sending me an entire new unit (which I didn't want, I just wanted the assembly pieces). I then received an email saying the stand was out of stock so they couldn't even send me a new one. So now I have this tv stand I can't assemble taking up space and I have to figure out how to dispose of it. I wrote an unhappy response email and no one replied. I also note they do not reply to negative comments, only positive ones, so it is clear this is not a customer pleasing company. I do not recommend buying from this company at all.
This store is not what i met them one year ago. Way expensive and the manager was rude.
Very nice people I try to help you
They Will tell you whatever lies it takes to make that sale. Then when they dont deliver when they told you they would they just keep telling you what you want to hear to leave them alone, and no one has answers for there screw ups. Please save your self the head ache and buy your furniture any where else.
Visited the store and were met with a salesperson who didn’t seem to have any answers, and couldn’t find details in their system of a piece I found online. He got a mgr to assist and the mgr got it all worked out and came up with a price that was less than online so we bought the sofa bed for guests arriving for xmas. Salesperson said piece was available and setup delivery for Dec 12th. On that date I called to get delivery info since no one called me as I was told would happen, and I was told delivery is setup for Jan 15th. I disputed that and she said the piece is not available until Jan 10th and that it was never setup for Dec 12th. I complained and she said she would let the store and their logistics group know of my dissatisfaction and have yet to hear back 2 days later. I’m guessing my complaint went into the complaint bin which sits on the ground next to the desk.
Dealing with Ashley has been the worst experience of my life. We purchased 3 beds, side tables and lamps 3 months before. Bottomline, today I cancelled my order because even with 3 redeliveries they are unable to ship undamaged brand new furniture to us and additionally ashley still has not fixed the damaged wall when attempting to take furniture to upstair in my house.1st scheduled delivery -Suppose to come between 1-4, they showed up at 6.45, almost dark, only 2 guys came who looked tremendously tired. I immediately felt, they dont even have energy to put furniture in my house. They started taking bed upstair and on 1st headboard itself they damaged the wall. Later, I found one of the furnitures was dirty and damaged. I refused the service. They reported the damage to someone in ashley delivery and I reported it to folsom store2nd delivery - I requested to come on time and have delivery guys put something on shoes because we just had carpet cleaned and my daughter get allergies immediately. Guys came on time but nothing on shoes. We inspected furniture outside of house and again found it was damaged. We refused the delivery again.3rd delivery-Reminded them about having delivery guys to put something on shoes. Again the furniture was damaged, and they also ignored request to wrap shoes so that carpet does not get dirty. We were promised no issues this time but again ashley failed to deliver the promise. The delivery guys this time were very rude. While I was talking on phone to ashley delivery office about bad furniture they simply left without having patience for waiting for our reply. On the top they lied to ashley by saying we asked them to leave.I have attached the photos of damaged wall and bad furniture (last delivery)My wall is still not fixed. I spent lot of time on phone, iterating the story again and again but still no progress to fix the damaged wall.Visited store 2 times, the employees dont seem to care other than giving me customer care number. They said there is nothing they can do and I have to contact corporate to get it fixed. Ashley basically ask 3rd party company to deliver the furniture but so far has failed to take the responsibility of working with them to fix my wall.Seriously 3 months to fix the damage and not able to deliver furniture in 3 deliveries ? How can ashley claim they are no 1 store ?I am very frustrated now, and me and my wife have spent a lot time to deal with all these.I will keep updating about getting my wall repaired.
The actual store here in Folsom is great! We never had an issue w/ customer service but Ashley Furniture in general is a joke. I will never buy anything from them again. I guess their policy is pay us thousands of dollars for a "new" couch and we will drop off an incomplete broken one and then make you wait a month before fixing it. I'm sure some people get lucky and get what they paid for first time around but after this headache of calling corporate 6 times, physically walking back into the store to have them reach out to the necessary people capable of fixing/replacing it and never getting an answer or even a call back we've called it quits. Heading to Home Depot to fix it myself. I'd think twice before purchasing furniture here. Good luck!
Went to Ashley furniture for furnishings for my new home. Andy and Alex the manager was very helpful. The prices were very affordable and was given great discount. Will definitely Shop here again. Thank you for the great experience 😊
Pretty awesome furniture store. I find it odd that the artwork out prices the furniture practically and since that was stupidly what I was looking for at a furniture store, well that's my bad. Nice high end stuff at decent prices it seemed and staff eager to help.
We had a great experience at Ashley Furniture in Folsom. Andy and Alex took great care of us. I will come back here again for all my home furniture needs.
Andy and Alex from the Folsom store are awesome! We bought a new house and needed a ton of stuff. The two of those gentlemen took care of us! Definitely coming back!
Micaiah and Alex were the best to deal with.
Highly recommend this location of Ashley’s! This store has some really friendly sales associates! I had the pleasure of meeting Trenton and Alex. Trenton was super helpful! The store manager (Alex) will make all your furniture dreams come true! 10/10 experience here, will for sure remain loyal to shopping at this location!
We purchased a sectional sofa at a very reasonable rate. The staff were very helpful in our selection, getting us good discount. Overall very good experience.
Over priced, not the best quality service from the sales floor.
The Sales Manager, John, really went above and beyond to help me out. The customer service was exceptional.
Crooks. Shady staff, poor service.
Had an excellent experience here buying a bed and bedroom furniture. Very chill sales process, not pushy at all, just helpful info to get me what I wanted. Mohammed was really great in answering my questions and showing me options and furnitures that were in my budget. John (manager) helped out in a big way also. Super chill, worked with me on my budget. Got us over the finish line. Great team here. Great selection. Highly recommend. Will return.
Grant was amazing, no pressure to buy anything we weren't comfortable with. Prices were incredible and every single employee was kind and respectful. We will definitely be back for Grant's help!
Ashley really screwed up an order of ours about two years ago. We bought about $10,000 worth of merchandise and were told it was going to be ready for pick up at their warehouse in Sacramento. We rented a U-Haul and went to pick up our items. Only one night stand out for about eight items was in stock even though they had assured us it was all in. This happened a second time if you can believe it. By the third time we had finally gotten all the items but we had paid for three U-Haul rentals. Delivery wasn't an option because we were taking the items out of their delivery area to a vacation home. The manager of the Folsom store gave me $200 in gift cards towards the $600 worth of U-Haul expenses that we had paid for. Fast forward two years and I go into an Ashley furniture to use the $200 gift cards and I'm told by the manager that I can only use one of the $50 gift cards for each purchase that I make. I don't know if the problem is Ashley furniture or the manager but I wouldn't shop here again. I definitely would not recommend Ashley furniture to anyone.
Overpriced
My daughter and I went in to buy a twin mattress today. Her bad experience. It was priced at $350. The guy said he could get it down to $150. He ended up charging me $160 which I didn't notice until I got into the car. I looked online and the bed is actually on sale for $100! SCAM! I called to upgrade the mattress to something that was that price and they wouldn't do it. It hasn't shipped yet and they are telling me that they won't cancel it because the manufacturer printed the label. That's a lie. They are completely unwilling to work with me after they scammed me. Price matching doesn't take away the fact that they are scamming their customers. Horrible customer service! Don't shop here!
If I could give Ashley Furniture negative stars I would. We just had furniture delivered less then 10 minutes ago and had the absolute worst experience. There is no return policy on the receipt. The delivery men came at the last possible minute to be within the window to which we waited ALL day for on a Saturday for a 7 pm delivery. We told the men that the furniture was not set up right. And for help to rearrange it. They just pressured me to sign the delivery and ran out. Ashley furniture is now refusing to return part of the furniture because it is used. Rest assured after many purchases with Ashley I will NEVER be returning and I will also be telling my entire corporation to never purchase from Ashley either. Update 9/22- after multiple calls to store Gada refused to transfer me to a store manager. She also promised she would call back and never has.
Great deals!!
I ordered a full living room and bedroom set from Ashley furniture in Folsom. The entertainment center showed up damaged and had to be returned. The bed and frame did not work either. It is now 7 days later, I have no bed, entertainment center and can not get ahold of anyone from Ashley furniture. Called twice and waited on hold for over an hour. Would not recommend Ashley Furniture!!!!
Don't go to this location unless you like to be stalked from the moment you walk in. I used to work in sales and on commission so I under that aspect, but being followed around is not going to make me want to buy from you! Went to just look for a new couch and was followed around the entire store by the same guy after we told him twice we were just looking. Went down the way to American Furniture Gallery and had a MUCH better experience! Go there if you want a stress free and easy shopping experience.
Go see Grant! Beautiful store!
Very friendly while they're trying to sell you the furniture but be prepared to get the worse service once they have your money . My bedroom set came in damage after I waited for the delivery for over 7 HOURS!!!. When I called they might to let them know a very rude lady told me to call in the morning and she hung up on me . The next day I went to the store , I was pretty upset , I will admit , they told me they would call me to let me know when they were going to deliver and also they were going to send someone to fix a small nick on the night stand . I never received a call from them , only an e mail to let me know it would be deliver , someone came to deliver it but nobody to fix the night stand , I'm still waiting for a call from them to see if I got my new furniture or to check if my night stand got fix but . . . . nothing !!! I will NEVER buy furniture from Ashley again , my mother in law had a horrible experience a few years ago , but was naive enough to think that maybe this time would be different . . . . I was WRONG !!!!! I should take another star off .
love this store. maikia, crystal. melchin, very professional people that really care about there customers.
Great service in the store. Quick and Easy delivery. Friendly.
These folks don't care about you once they have your money. My wife and i bought a queen panel bed frame mattress and foundation on 7/24/19, $1908. 64 we thought it was a good deal. On 8/11/19 it was delivered and set up and it looked wonderful,till we went to bed that night. First thing when we got in we heard snapping and creaking, they did not install the center legs on the three plywood slats that everything sets on. we couldn't sleep in the bed cause it all just caved in in the center. The next day we made the 45 min drive back to the store and asked to speak to the manager he would not see us. I explained to the girl at the counter what was up and we couldn't use our new bed and the old one was gone. She said all she could do is order the parts from the factory 7 to 10 days out . The manager never come out. I hung out in the store till he did come out of his office. When he saw me coming toward him he spun around and about ran to the other side of the store. Worthless P. O. S. Its now 8/26/19 and the parts just got here. After looking at all this stuff its all crap all of it.
What a horrible, awful experience!!! What a mean, rude store manager!!! I purchased a bed set on July of 4th, and paid $90 for the delivery to home. First was told to be delivered by 7/16, and on 7/15 I got the call that something is out of stock for my order thus Ashley had to re-order that part for me and then have to delay delivery on 8/6. I said okay: sometimes something could happen that some part missed; then before few days before 8/6, I got msg that delivery window was slightly changed to be 12pm, and I replied (again) that Okay so I just waited at home. But till to 12pm, nothing came and around 12:30pm, I got another call that some part of bed set was broken again, thus delivery won't happen on 8/6. I felt sad and asked why you didn't check it and let me know earlier? I was just waiting at home for the delivery but now just told me something broken?! It's not end yet, I asked when my bed set could be delivered, that guy said "I don't know, how to find the part first and then inform you". . . What can I do, except accepting this? So I waited again. But, 1 week later, I didn't get any msg or call about my delivery!!! I had to walk into Ashley store again (on Sunday 8/11) , telling them my bed set was NOT delivered yet. . . Fair enough, the sale manager (who helped to place my order actually on 7/4, plus a saleguy called Adoon?) looked into it and said "sorry, they haven't arranged the delivery yet" and told me she has arranged re delivery, on next Friday of 8/16. I said "thanks" again. Wait, you think it will be delivered on Fri? No again, on Thursday the sale guy called me that, the headboard of my bed set is discontinued, so nothing will be delivered and ask to change to buy something else!!! I said "you just told me to purchase something after I waited more than 1 month with nothing"??? The sale guy said he to talk with manager and gave me update later while I never got call back again. On Fri evening I called the store, and asked to talk to sale manager, she hold me for a long time as she said she can't find my order based on my phone number and name, and she needed to get the service team to help but I was just being held there forever in the phone! On Saturday 8/17, I had to walk into store again and explained the heck situation and asked what's the status of my purchase, customer service team looked like no-surprisingly that "sorry, we can't control those parts" and said either purchasing something else or refund. . . I told them I feel angry and frustrated for Ashley store, again and again and again cancel/change. . . and asked "after more than 1 month, I just got a refund? who will pay for my 1 month waiting time"? they said they can do nothing. Then I said I need talk to your store manager. . . . The service lady came into an office talking to a man manager. After 6-8mins later, the guy came out, and said to me even more emotional than me that "what I can do for you? either you look around for something else or refund you. . . that's it". . . . What a fuck manager like this?! there was even no any "sorry" from his fucking mouth, very rude and mean attitude, behavior like I did something wrong to him, but in fact your fucking store messed up everything for my order and didn't even apologize a single word!!! In the last Ashley even didn't refund me yet, and himself exchanged with his service women that "I doubt we have refunded already"!!! OMG, this is how so-called the biggest furniture store in US treating his customer after Ashley itself messed up customer's order!!! What a fuck ugly manager like this to respond to his customer! I wished I never know this Ashley store and especially this fucking ugly manager!!! Btw, I haven't got refund yet till to now (Monday 3:20pm 8/19), after almost 40hrs later, though they said refund will be in ~24hrs.
Go see John V at the Folsom store. Fantastic customer service and always followed up when I had questions.
I have always had a great sales experience with Ashley, and especially the Folsom location. The furniture selection is great, prices are reasonable, and I've never had a problem with delivery. My frustration however is with the furniture warranties that I always buy, on ALL of my furniture. The first company went out of business on my first experience shopping with Ashley. I wasn't going to buy the protection plan again when I went back for more furniture in 2017 to replace my couch, but I was told "the new company is so much better" and "they cover everything except for accidents caused by jaws and paws". . . . well, my 6 piece couch that I bought in May 2017, looks like it is pushing 40 years old, instead of 2 because it has just broken down all over. The seams have separated, threads are broken, the cushions are so broken down that you can see where your butt sits in all 6 pieces - some of the pieces we don't sit in anymore because they're broken down, so we've moved. The stuffing is coming out in a couple of pieces where the fabric is torn . . . . and every time I call to file a claim. It's denied. So everyone, save yourself the hassle and the few extra hundred bucks and do not buy their warranty. It's basically an upselling scam.
I went to this location for the first time last weekend. I was instantly greeted by Aja when I came in. I was allowed to browse through the store at my own pace without feeling like I was being targeted for a sale. When I had a question Aja was close by to answer it for me. She would answer my question & then let me browse on my own some more. I really liked that! When I was on the fence about making a purchase, Aja offered some subtle recommendations that helped me to feel comfortable & confident in my decision. She never once pushed me, which I really appreciate! I received the best customer service & had the best experience I've ever had at a furniture store. I will definitely be back to this location for my next purchase.
If you want hassle free, stress free service DON'T GO TO ASHLEY, go to a different store. Purchasing is easy but when it comes to delivery it SUCKS. I ordered chest drawer, desk, bed and a mattress and was told that delivery will be in a month (which was too long) but still we were considerate and we waited and even request from work to be off and made our schedules free to receive the items when they arrive. So, comes the delivery day and the delivery driver called us that they were on their way and will arrive in 20mins, waited and waited for 5hrs and didn't arrive. I have to call them (they didn't have any courtesy to update me what's happening) and they said they have the wrong address (which is weird cause all my receipt, invoice and email letters where address to the correct one) so they were unable to deliver it on that day. And so, they re-scheduled the delivery for next week after. Still we were understanding that things happened and we waited again for the next schedule. So when the time came (2nd attempt), the delivery truck guy called me and said they will be delayed for 3hrs cause the truck broke down. Waited again and again they didn't call me to give any updates. After 4. 5hrs of waiting I called customer service (which by the way takes forever to talk to a person) and was told that they were unable to get through the gates because they don't have our code. Which is full of SHIT! cause they could have called my phone for the gate code. So I had it and cancel the whole delivery, cause why would I waste another day waiting for something that is so UNRELIABLE and UNPROFESSIONAL, I already wasted my time waiting for nothing. So do yourselves a favor and keep away from this store. Or better yet ASHLEY get a different delivery service that has good reputation and true to their words.
beautiful store.... the new management is wonderful and helpful
Karley and Aarti were amazing! Highly recommend
Beautiful store! Right next to Hwy 50 in a great location! Always great sales and deals!!
Diego was awesome, and crystal is more then helpful!
love the tempur pedic....go see Aarti
Love the customer service
Love the styles and decor.
Amazing service! They were great with keeping me in my budget. Absolutely would recommend this store to a friend! Thank you
Pushy on sales. We went in to look at mattresses, and the salesperson started by pointing at a 1/3 of the room and saying, "those are cheap and won't last more than a few years. You shouldn't buy them"...little did he know those were the only mattresses in our price range. He took us to what might have been the most expensive mattress in the room next ($8,000 for mattress and box spring), and when we said we could not afford it, he kept pushing how the monthly financed price of $100 was not hard to cover. After seeing the cheapest mattress was still pushing $2500 (and we should not buy), we went elsewhere and found a quality mattress. We won't be returning for any product in the future.
Great experience! Karley was very helpful and she didn’t pressure us into anything. Thank you!
Karley Mckirgan made picking out my decor so much easier than I thought it would be. It was like having your wife with you, but getting what you REALLY wanted. Thanks, Karley and I’ll send the pics like I promised
Jamie was a joy to work with. Knowledgeable, friendly and honest. She made a complicated transaction easy.
Kaley was amazing
The sales person was so helpful and even got our delivery there sooner than we expected thanks karley you rock
Had an amazing experience!! Our Sales woman, Karly, was very knowledgeable and was very personal. I would 110% recommend seeing her!! She made our experience that much better! I personally am not too big into shopping for furniture, but she made it very fun and memorable. Thank You to all the Ashley HomeStore Associates that helped us along the way!
It was a very great appointment. I was offered so much advise and information. Our sales person, Karley Mckirgan really took the time to listen to our desires and lead us in the right direction. The way an enjoyable shopping experience should be.
I’ve been furniture shopping and looking around for my new condo and I’ve been to a few places but going with Ashley Furniture made my first furniture buying experience a breeze, especially working with Karley she was very sweet and welcoming. She didn’t make me feel under any pressure or like she was just trying to sell me anything she felt like just another friend of mine! Great experience with this company! Ask for Karley!
Excellent customer service from Karley Mcgergin. Answered all my questions and left feeling great about the purchase 10/10 would recommend.
Karley was amazing! Couldn’t have asked for a better person to help me out!
Great customer service. Was able to get a great promo on a couch set that my family and I will love.
Crystal Torres Amazing service, very professional. I would definitely recommend.
It was a nice experience at the store in Folsom. Nikhil was very friendly, knowledgeable and very good at helping us make our choices. You recommend him and would refer friends to without any hesitation.
Karley McKirgan, young, professional and terrific customer service.
I love this store. Matt was my salesperson and did an amazing job and helped me with living room. Aarti the sales manager went above and beyond to help with scheduling and design the room. I am definitely coming back.
Jamie was incredibly friendly and helpful. We so appreciated the way she showed us different options and was very well informed. She made Ashley furniture look very good. We will definitely be back and ask for Jamie!
My experience at Ashley HomeStore was incredible! Everyone had such a positive attitude and really cared about the furniture I was purchasing. The customer service team was amazing as well. Crystal Torres, the customer service representative who helped me explained everything in a clear manner, made sure everything was set to go for my delivery and reassured I understood everything. I would highly recommend getting your furniture at Ashley HomeStore! :D
Manager Aarti really helped me
7/26/19 at 12:30-12:50pm I just walked around this store for 20 minutes and was never greeted or asked if I needed any help. I came in to buy a couch, dining room, and bedroom set for myself and kids ASAP and because I was ignored, they won't get my sale or commission. As I was leaving, I saw 2 employees huddled around the entry desk and they never said a word to me. I said out loud so they could hear, "I guess no one works here, let's go to Macy's, kids!" I guess walking around with no facial expressions by their employees and ignoring customers is how they're trained here. Please train your employees, especially the ones working today's shift, to at least smile and greet customers and see if they need any help or they will continue to lose business and money. No one said a peep and there was only one other customer (who was being helped) in the store while I was here. Lastly, I hate to throw the race card but my skin tone is brown and I was with my two blonde children (they probably assumed I was a nanny anyway), so I'm sure that played a part in this predominantly white area of town. Welcome to the neighborhood!
I will never ever give this furniture place my business. After spending so much money to furnish an entire house. My delivery was not complete as promised. And I’ve been given the run around ever since. I’ve had to take time off work to be home for deliveries that never showed as promised and were supposedly changed by apparent ghosts. I can’t seem to get an honest solution from them and I feel taken advantage of. This process went from joyful to nightmare.
The customer service is extremely poor. It takes over an hour for them to answer the phone, then they hang up on you, give you the run around, tell you to call someone else. I spent two hours on hold listening to music before talking to an actual person. I was sold an adjustable base with motion sensor lights, which was part of the reason I bought from Ashley, and then the base without the motion sensor lights was delivered. I was told to call the Ashley 800 number, then they referred me to another 800 number, each of which were over one hour on hold. It was very frustrating! Finally, they told me that what was delivered was not what was sold to me, and that it would cost me more to get what the sales person originally told me I was getting. I would not recommend doing business with Ashley. This felt to me like it was “Bait and Switch”.
What a horrible experience! I went in the store and the process started very pleasant. I was changing my toddlers crib to a full size bed and simply needed a bed frame to do it. The salesperson rang it up and explained the hardware would come with it. A week later the item hadn't arrived and I decided to call. I called dozens of times because it is so hard to get a hold of them. After finally getting transferred to the store, they shipped the item. It was the wrong item. I'm trying to get a hold of them, after a 20 minute hold, I was transferred to the store and after 30 seconds, the phone was disconnected and I had to start the process all over again. Getting a hold of them through the phone is an absolute nightmare. They just told me they don't allow refunds.
I will never ever give this furniture place my business again. After spending so much money to furnish an entire house my delivery was not completed as promised. I've been given the run around on When I will receive it. I've had to take time off work to be home for deliveries that never showed as promised and were supposedly changed by someone in the system and I can't seem to get an honest solution from them. I've tried to speak to a manager twice and both times he's been too busy to speak to me. Basically because they just took my money and can care less about their customer services. I feel taken advantage of and this process went from joyful to nightmare. Stay clear off this furniture store. Actually American Furniture just moved in next door. Visit them first.
Is 1 Star the lowest score possible? Maybe the worst company I’ve ever had to deal with. First, they tell us we won’t have our couch for a month because I guess you only make one couch at a time? Then, they give me a window for delivery and I request time off from work for that time period just to have you move it up 4 hours earlier. Then, I try getting the hours changed back to what it originally was and I sit on hold for 45 MINUTES. Then, the wrong couch gets delivered. Then, we’re told we have to call the store we purchased the couch from to sort it out except that store doesn’t open until 10am. I call constantly starting at 10am and don’t actually get to talk to anyone until 2pm. Then the movers finally come and get the couch again at 4 pm. Then, a rep tells us you’re out of stock on that couch and won’t be able to get the full couch for another month. (Again, you make this couch one at a time.) So we’re told we can get a partial order delivered tomorrow. We’ve waited this long so we say sure. I get a call and text saying you’ll be there between 12:45-4:45 on Sunday and so I request time off for those hours JUST TO GET A TEXT TODAY SAYING OUR TIME HAS BEEN MOVED UP FROM 8-12. Now, I’m currently on the phone trying to see if I can get it changed back to the original time you told us and I’ve been on hold for 20 minutes now. I imagine the long wait times to talk to reps is because I’m not the only one having these issues. Hopefully tomorrow we can get half of the correct couch and in another month we’ll get the other correct half but I’m not holding my breath.
I had the worst experience ever with my latest furniture delivery. I was supposed to receive a 17 piece order on Wednesday 7/10 but due to mistake at the store with them ordering the wrong size mattress they decided (on their own, without notifing me) that they would not not deliver what was available and I only received 1 item out of my order. I was on the phone for a total of two hours trying to get my my order sent to me. Horrible costumer service and follow through.
I loved the customer service team! They were amazing. I appreciate Karly for her amazing service with helping me pick out my daughters bedroom set.
Both of the gentleman were very friendly and professional and setup everything fast
Don’t shop here! The Ashley furniture store in Folsom,CA is willing to lie to get your business and, of course, will not do anything to rectify the situation. Went to buy a Tempur-pedic mattress in May 2019, and was told if I don’t like it I could return it as per the Tempur-pedic return policy by my sales rep named Sam. Called back after a month to return the mattress, as Sam told me I could, but found out that Ashley furniture does not have a return/exchange policy and also will not honor the Tempur-pedic exchange policy advertised on a big banner in the mattress section of their store. I am now stuck with a very expensive bed that I don’t like. I am a rational person and don’t usually complain, but I feel it is very important to share my experience with others so they can learn from my mistake of trusting the word of this store and it’s sales reps. Despite Ashley furniture knowing that I was lied to by my sales rep, they were unwilling to own their mistake and at least help me exchange to get store credit. This store has low business standards, and will say ANYTHING to get your money. They use the usual politics and big business scams to get away with it.
Great experience! Johnny, our sales person in Folsom was fantastic! The only reason I’m not rating five stars is I wish there was more of a wider selection of furniture.
Mike Spivey went above and beyond to make sure we found exactly what we wanted. Thank you for your professionalism, knowledge and kindness. We are so happy with the furniture and will definitely be back soon😊
They where very helpful I got the most comfortable mattress at a great rate
So far a great experience with Sam on our new couch and bedroom set. Hopefully the delivery and set up is just as smooth! Above is what I initially thought when we ordered a few weeks ago and then delivery came along. Everything went great with our first delivery of the bedroom set and then I got the call to follow up on that delivery so while on the phone, I made sure to confirm our couch delivery for June 30th. I was told it was now set for July 4th and that was the soonest it could be. Keep in mind I told them I could not buy this couch unless it arrived by the 30th as we were moving into a new house, have small kids, and would be hosting something that night. They assured me that there would be NO issues and we were set. I even got a text later that night from Sam telling me everything was taken care of. I made the mistake of trusting them and swiping my credit card - quite the bait and switch. Here we are on July 2nd and after going through a few customer service people and my sales rep we were able to get delivery today. Unfortunately we have been without a couch for a few extra days and hosted people Sunday who got to sit around in camping chairs. I was told the manager would be reaching out a few days ago and crickets. So be careful about listening to their empty promises on delivery dates if you absolutely need something.
My wife and I got an incredible deal on our new dining room, bedroom, and living room set. Jamie was fantastic. We never felt pressured into buying anything - she just gave us information to help us make the best decisions for ourselves. For any future furniture needs, we will be shopping at Ashley Furniture for their great prices and customer service!
There was only one problem with the price of my mattress. However; once it was resolved everything went perfectly.
Matt McCoy was an excellent sales rep who went above and beyond to help us.
This was my first time shopping for furniture at Ashley Home Store and I am now a customer for life. I was welcomed and felt right at home the moment I stepped inside the store. Aarti and Matt from Ashley Folsom were knowledgeable, patient and worked with me to stay within my budget. There was never any pressure, just genuine Customer Service The delivery was confirmed a few times and everything arrived just when they said it would. There is something for everyone, so many designs, colors, styles and more. So far everything I have received is of excellent quality. I just moved into a new house and so I will be going back soon. I'll be asking for Aarti & Matt, because I have confidence they will help me furnish my new home room by room...
Matt McCoy at Ashley Furniture was a very relaxed and friendly guy. He wasn’t riding us, but was close by for every question. We enjoyed our “let’s look” intention that turned into “Let’s buy!” Thank you, Matt, for letting us try everything and answering every question! Can’t wait for delivery!
Great furniture, affordable prices and if it's a bit out of your range and you have the credit their financing options are very flexible. Danka is the best sales person there, she was very helpful and didn't waste our time. 10/10 #Danka2020
Phonomenal customer service and quality furniture. Ahman was very friendly, patient, and helpful. He was available at all times for questions and not pushy at all. He really worked with us to make sure we were satisfied with our purchase. He even gave my baby girl some candy, which helped with keeping her distracted. The manager, Aarti helped get us the best available price and worked within our budget. Great bargain! Thanks again and we will definitely be back.
This review is strictly for the manager Arti and the salesman Aman. They were extremely helpful and easy going. Both helped me find exactly what I wanted and gave me a really good deal. I couldn’t be more happy with working with them. I will be coming back to buy from them personally because of the great experience I had. Very friendly and never rushed or pressured me into buying anything.
I went in with my sister and right away we were greeted with a smile ! Justin, Aarti, and Sam all made this experience comfortable and smooth. They listened to our needs and helped us pick the perfect furniture we needed. This store has a great variety and beautiful furniture, but what makes it even better is the customer service. The price, quality and service is unmatchable! We left with an even bigger smile then the one we got greeted with!
Beautiful store and staff.Great customer service and Manager Aarti is very nice.She gave us very good deal.Highly recommend Ashley Furniture store and Aarti.
If i only knew how their customer service sucks, we wouldnt buy our recliner from this store. Head rest got busted 5months after delivery. After 2Installments of new motor, technician said they cant fix it anymore. So we are waiting for the report. And calling their office right now. Im sooo pissed. I am waiting for the call to go through for an hour now. Omg.
I really enjoyed my experience in the Folsom Ashley Furniture store. Thank you Aarti for always taking excellent care of my family! We will definitely be back again.
Fantastic customer service, went in for a modual desk for the office , they had a small selection but this professional woman Arti..Took her time and showed me options I had on this big screen.i was a little skeptical being sight unseen but she showed me the wood and texture..So I ordered it and a week later, just as she said and fits great...I will tell all my friends..
I must say I was really happy and satisfied with how easy it was for me to purchase what I was looking for, the staff was really helpful John was the associate that helped and answered every question I had about the items I wanted. Highly recommended 👍
What a great store to go to for your home furnishings!! The people are absolutely amazing. Aarti helped us so much and will always recommend her and this store!!! Thank you!!!!
CAN THERE BE A 10 STAR BUTTON. This location is absolutely stunning. Jaime helped me find the perfect mattress for me. And the manager, Aarti, made the whole process a breeze. I was never pressured to buy, only assisted in making the best decision for me. THANK YOU SO MUCH. BEST CUSTOMER SERVICE EVER. 👏🏼 👏🏼 I will definitely be sending my family and friends to this location.
Go see Aarti... she’s the best and will help you with what you need in your home.
Danka & Dylin were extremely helpful thank you!
Danka was super friendly and knowledgeable! Will definitely recommend to anyone shopping for beautiful furniture in any room!!
Sales Rep Dilyn was very helpful and patient. He wasn't rushing nor pressuring us. He answered all our questions and concerns. The manager Justin was very helpful, gave us really good deals. Thank you
DYLIN WAS VERY PROFESSIONAL & EAGER TO HELP US FIND OUR NEW MATTRESS. I appreciate the customer service here as well as management JUSTIN store manager was awesome thank you guys!
If there is an option to give 0 stars I would opt for that. Pathetic service and very much disappointed by their quality. We purchased a sofa exactly a year back. It is fully damaged and when I enquired for repair they said they can't help as I asked 1 day after 12 months warranty. I would have checked earlier my bad luck. I am ready to pay for repair but they are not ready and simply they are avoiding by saying no we can't help.
My wife and I came in to get a new couch set for our move to a new house. We were helped by Josh and he was extremely helpful and kind, especially when he had to run all over the store to keep the purchase going because wifi went down. Made the whole thing a genuinely pleasant and easy experience.
We had good assistance from a representative and we're concluding our selections when a manager joined in. He made the process much more stressful and almost doubled the time we had already spent in the store. Throughout his pushiness I lost interest in the purchase and only selected a couple items rather than the set I planned to buy. I'll probably go back and ask to deal with the same rep to see if I can leave satisfied.
Canceled an order for a chaise sectional and ottoman totaling $1,577 on Monday 6/3 after coming in just one day before on Sunday 6/2 and was told we would get a corporate call regarding our refund. Called the Folsom store today and said to give it one more day even though my credit card has already been charged. I'll update once I get any sign I'll be getting a refund.
Customer service was horrible. Online price for a twin bunk bed was $299. In the store it was on memorial day sale for $649. When I told them, they informed me I must be wrong. Then I showed him the online price and they tried to come up with an excuse. Finally they were going to price match their own price, but by this time I had enough. I ended up buying from 1stepbedrooms.com with free shipping. They beat Ashley's price by $75.
I highly recommend this store and Cheryl G. She made the process very quick and easy!! I got updated texts to let me know when the delivery would arrive. She also contacted me on the day of delivery to ensure that everything arrived on time and that it was exactly what I ordered. Very happy with my experience and Cheryl for helping me through out the whole process.
Worst experience ever!!! I went to this location with my wife to purchase a new dining set. As we were looking the salesman, Savong who was no help at all, had me input my own info into the computer because he said he couldn't see very well. So I typed in all my info so that he can invoice me out. As he was invoicing me out he made some kind of mistake and was trying to charge me $150 more due to a delivery fee. I had told him before we had invoiced it that i was going to pick it up from the warehouse in lathrop myself. He then went and got the manager to fix the invoice. I spoke to the manager before I left and asked him, so I will be able to pick up my purchase from the warehouse, he replied, yes everything is all taken care of. So I called the warehouse to make an appointment for pick up and they told me that it was scheduled for delivery and that there is a $75 fee to deliver that needs to get paid before they deliver. What!!! So my wife called the Folsom store again to try to fix this since they made the sale they had to call and authorize the pick up. When my wife called nobody new what to do. The manager wasn't even there and he wouldn't be back until Saturday. This location is a FUCKING joke. Poor customer service and very poor management. If this was my business I would fire everyone and start fresh. I drove to Folsom because I thought I would receive good service but I was wrong. I will never buy anything from Ashley Furniture Again. I would rather pay more somewhere else to avoid this horrible experience.
TRASH
I have never been to an Ashley Homestore, this was my 1st experience. My wife and I happened to park in front of the store because of other shopping needs. I mentioned to my wife that I would like to take a look see inside the store mostly because I love furniture stores! To my delight, I found the Ashley store absolutely Perfect. The staff and management were outstanding. The salesman was very helpful and never pushy, just accommodating and patient. We ended up purchasing 2 complete living room groups, that we didn't really intend to do going in. One group was delivered the next day, that's service! We are expecting the next group in 2 days. Great service, great prices. . . we have found a new homestore.
Be careful what you pay for at Ashley Furniture. I purchased a living room set from Ashley in Folsom last September 2018 and paid additional for a 5- year warranty insurance. After 3 months, I tried to exchange it because the back seats sagged. The Manager told me they can't do that. I called their Customer Service to complain telling them that I have warranty insurance, but I was told that sagging is not covered. Last week, I went to Ashley Folsom to complain and was told that they will send a technician who came this morning. Daniel, the technician removed the back cushion covers and fluffed them. The cushions were made of loose Dacron wrapped in a thin white fabric, with no foam to wrap the dacron filling. (My pillows have better filling than these. )They ended up looking lumpy from the outside ( I have photos) and for sure, they will sag again. Very poor quality and workmanship. I immediately went to their Folsom store and talked with the store manager, Justin ( the 3rd manager I saw in 8 months) I told him everything and even showed him photos. He said he will wait for the technician's report and will call me after. I will update you if Justin keeps his promise and resolves this terrible issue. Please be careful in buying from Ashley. Check the quality of their cushions, return/exchange policy and warranty before you buy. Their after-sale service sucks! This is the first store I encountered with zero exchange/return policy. (Ikea has 1 year).
We have ordered several pieces from Ashley each time there has been a problem. First starting with delivery services and dates being pushed back numerous time. Now with our current piece the delivery team split the furniture with the box knife while unwrapping snapped a few pictures had me sign and left. We noticed the slit contacted immediate they sent a tech to patch which he was unable to do. Now they are stating that per policy they will send another tech with a part to try and fix it we are going on a month of trying to fix a brand new sofa. I will never purchase furniture again from this organization. What they say and they do does not align.
Beware of them selling you stuff on sale. In addition they sell you the warranty that they do not honor. Bought some furniture with 5 year warranty. Now after one year, a defective item is not accepted by their warranty. Their excuse is tgat i did not report the problem when i detected that.
We had a great experience with Ashley Furniture. The sales rep, Dylin was terrific. We had checked out the store and shopped around. Were looking for an affordable sectional sofa and coffee table. Went to Ashley then shopped a couple of other stores and returned to Ashley. Dylin made certain we got the best deal and followed up prior to delivery and then again the afternoon of delivery to make certain everything went well. We won't hesitate to go back.
if i could, i would have given negative review. They know how to sell and get paid for a warranty, but they dont honor the warranty. Bought the 5 year protection plan, but after a year and a half, Ashley passes the buck to the warranty center and they send me back to Ashley. Corrupt business practice. Bunch of crooks sellinf furniture and their insurance company GBS. Good luck buying and have something corrected!
I bought a whole bed set a few months ago. They came to deliver and set it up but the side panels had the wrong hardware on them so they didn't lock into the headboard. This same exact problem happens 3 more times even though I called and went into the store to speak to the manager so they could make a note so this wouldn't happen again. 4th time the delivery guys come with the wrong hardware again. They say they can swap it out and make it work and they finally put it together. A couple weeks later the bottom of my bed frame is coming off! They didn't fix the hardware to lock it in place, they just shoved it in the slot and hoped I wouldn't notice. Had to go back to the Ashley store once again and the manager just said he would make a note so they would check (like he was supposed to do the last 3 times). 4th time they finally got it right but it was a big inconvenience waiting around for delivery people to come multiple times. Won't be buying anything else from here.
Very bad service by representative named John and manager Alex this month!! John lies to us about mattresses we purchased about the 30 day guarantee . Which wasn't true, he said anything to make the sale and lied to us about us being able to go pick up my mattresses at wharehouse in Stockton . I asked if there in a box so I could save that extra 80. 00 for delivery and get them myself he said no. Which they where delivered in a box. I also called back within 2 weeks for John about the complaint of the mattresses , wasn't satisfy and he told me that was never said at the time of purchase which was. So he got into a rude arguement over the phone with me , so asked to speak to manager , of course he couldn't come to phone . I told him I will call back then if he doesn't . So I decided to talk to manager at the Roseville location which had very nice phone etiquette and very good service over the phone . I spoke to the manager which told me to call back over to the folsom location and ask for alex was the managers name, since John refused to give me his name . So I did he got on the phone and said hello how can I help , as soon as he found out it was me, he turned very rude with me and was chewing me up and spitting me out , I couldn't get a sentence in!!! Obviously I give this store a big 00's . And if Ashley corporation sees this the manager should be fired. . Normally a manager will talk to there customers with respect and not rudeness with bad attitude and would listen and help resolve the issue with the customers. This was the worst furniture store purchase I ever made . Will not be going back there again!!
Very happy with our trip to Ashley. The sales were incredible and we ended up finding everything we needed to furnish an entire apartment at an incredible price. Matt was the salesman that helped us and I can’t say enough good things about him. He was there to help us if we had questions, but gave us our space and time to look around. He was very patient with our indecisiveness and spent a lot of time answering all our questions and helping us get the best deal possible. Love the look and quality of their furniture and can’t wait to have it all delivered!
Service was great in-store. Paid cash for a complete bedroom set. Delivered on time, but many pieces found to be damaged (inside) shortly after the delivery people left. Called immediately and was set up for replacement delivery. Called customer service to confirm delivery time and what was being delivered and they had no idea. Delivered only part of requested pieces and told 2nd delivery for remaining pieces would be the following weekend (today). No one has called or shown up. Customer service line had no idea what was going on and said there isn’t even an order placed. Transferred me to the store. Spoke with the manager, who was extremely rude, and set up, yet again, for another delivery. Was also told the pillows we ordered would be sent UPS and we would receive them within 14 day; nearly a month after we ordered. Once our cash was taken, no one seemed to care at all. The lack of communication is appalling. The store manager simply stated she was sorry I had a bad experience and hung up on me. Unacceptable. Cannot and will not recommend.
Service was great in-store. Paid cash for a complete bedroom set. Delivered on time, but many pieces found to be damaged (inside) shortly after the delivery people left. Called immediately and was set up for replacement delivery. Called customer service to confirm delivery time and what was being delivered and they had no idea. Delivered only part of requested pieces and told 2nd delivery for remaining pieces would be the following weekend (today). No one has called or shown up. Customer service line had no idea what was going on and said there isn't even an order placed. Transferred me to the store. Spoke with the manager, who was extremely rude, and set up, yet again, for another delivery. Was also told the pillows we ordered would be sent UPS and we would receive them within 14 day; nearly a month after we ordered. Once our cash was taken, no one seemed to care at all. The lack of communication is appalling. The store manager simply stated she was sorry I had a bad experience and hung up on me. Unacceptable. Cannot and will not recommend.
I went there because they advertised they had a sofa sectional on sale for $599. When I got there, they told me they just sold their last one. The add came out in the paper on Friday and I went there Sunday. I decided to look around and see what else they might have available. The salesperson kept following me around the store and every piece of furniture I sat on, she felt compelled to tell me about it and what a "lovely" item it was. I was not impressed with their inventory or their prices. The salesperson appeared desperate to make a sell. Bad combination.
This is the absolute worst furniture store, I placed an order over 2 months ago and still haven't received all the items. On top of that all 14 chairs we ordered were off balance and they said someone would contact me by noon the next day to be out to repair them since their warehouse floor where they are assembled is uneven. They never called to schedule and appointment on my 4th attempt I got ahold of the store and they scheduled someone to come out 2 weeks later, the technician came out and said my floor is uneven, I explained that the delivery driver stated it was the warehouse floor. He said "no, it's yours go to Home Depot and get some pads, oh by the way 2 of your chairs are missing half the hardware I'll be back in a few days to fix it. That was over a month ago. I've now called the store 7 times to speak to the manager with no response. I'm beyond mad and will never shop at this store again. I wish I would've read these reviews before I made my purchase. If they would've made any attempt to rectify this I wouldn't have even wrote this review, it's the complete lack of customer service that made me want to write this.
worst store ever. I have had a very difficult time getting help with my broken table. Sooo frustrating. Stephanie and Giscard both cannot get organized enough to help and they have fallen through on promises. Do. Not. Go. TO. this. Store.
After 3 months the order never came so we cancelled and returned everything. Just a massive waste of time.
horrible customer service
Products good, sturdy and what I expected. Bought things twice, last time there was a big misunderstanding about when the item would be delivered. I was told one thing and the reality was totally different. I was disappointed and disgusted.
To whom it may concern: This store is so credible for there customer service and professional stand points. With that being said, I wanted a few to be recognized for there efforts among helping us design and give us the best advice to have are new decor. In the interim, there is a lot of places that we could shop but we choose Ashley furniture for our store because the way they treat and honor thete customers. The following are Micaiah, who is just awesome and professional, stepphanie,crystal and Godda in customer service are extremely important to have also in your company. Lastly Giscard, a true professional that as a Manager of the store is a true epic pro. Thank you again Ashley for providing the service that was promised and we will definitely reccomend you to family and friends in the near future. Best regards, Matt McKenzie
I bought a bed . The footboard didn’t click but delivery guy didn’t tell me anything. It fell couple of hours later. When I called the delivery person he did not do anything. But store at Folsom arranged for another replacement in a week with any charge. I appreciate store staff’s help, they were wonderful. I wish they have more responsible delivery team as well. I was frustrated in the beginning with the delivery so said I won’t recommend this store but after dealing with the store customer service I change my my mind. I would recommend this store.
Poor customer at the store level, and a failed delivery Purchased a bed frame a week ago. We had a delivery set for today (2-21-19). I was contacted a couple days before several times, and the time frame changed a little, but no big deal. Drivers showed up on time. However, after about 10 minutes, they said, “we have a problem.” They forgot the headboard. I was really frustrated. The driver was nice apologetic, but didn’t even know what to select on his phone (one option was partial delivery, and he was asking me if he should pick that). How should I know? It ended with him telling me they would leave the pieces here they did have, and come back tomorrow with the headboard. I called the store shortly after, and requested to speak with the manager. A lady took my message, and stated he would call me back. After 4 hours, I decided to call back. Another lady answered. I stated I have waiting for a call back. This lady stated he was in an interview, and that’s why he didn’t call back. I question that. An interview for 4 hours? Is it more important to do an interview, or take care of an existing customer? That seems like a clear to me. The lady told me someone should be calling me to reschedule, but could not tell when they would call, and stated that the drivers should have not told me tomorrow, because it’s probably not going to happen. I can almost guarantee I will have to call again (I hope I am wrong) After I get this frame situation handled (who knows when that’s going to me), I will never want to shop at Ashley’s again. I also wanted to try and give the store the benefit of the doubt given they do not load the trucks and do deliveries. That being said, it was clear from the first phone call today they have no interest in caring either. No apologies, no I’ll have the manager call you back, no empathy at all. Poorly run company on the retail and delivery side.
Terrible service be Ware of these guys furniture keeps cracking they don't want to replace all my furniture is a waste I'm riding it as a loss less than 3 years I never go back there I'm an in happy customer.
Beware purchasing anything from Ashley Furniture Home Store. They failed to stand behind their products. In mid-December 2014, we purchased a rocker recliner from Ashley and by October 2017, the leather chair was disintegrating and pieces of leather was falling off the arms and the back. We called and wrote to Ashley and they refused to replace the chair. The chair is an embarrassment and we plan to take it to the dump. Think twice before purchasing anything from Ashley Furniture. We certainly learned a very expensive lesson.
We can't say enough good things about Danka! She welcomed us at the door with a warm smile, and was incredibly helpful and patient in helping us put together our purchase. The best part was that she talked to her manager in giving us a substantial discount since we were shopping for our living room AND our bedroom. We went to Becks, RC Willey, American Furniture, and LazyBoy, and by FAR, we received the BEST customer service and experience at Ashley. We should've come here first! Thank you Danka for a truly unforgettable experience!
This has been the worst experience I have ever had with purchasing anything! And unfortunately my wife and I are just getting started. The manager at the store said he would call me back days ago, still waiting. And I refused delivery of several BROKEN pieces and yes I mean several, we refuse to sign for the furniture and made it clear to the delivery driver we wanted to refuse any delivery on broken pieces. Guess what? The delivery driver forged our name! When I called corporate head office they said someone signed. It looked like scribbles but was In fact signed. WTF! The driver did take some of the furniture back but left the power sofa with the motors that don't work and missing thread in several areas. They left the end table that has a leg shorter than the other three so it rocks like a rocking chair, can't even put anything on it. They left the dining room server with a door that won't close. Still have a chest delivered two weeks earlier (part of a set) that has a huge crack In the top, we did sign for that because a tech was going to come out and he did and stayed it needed to be replaced, yea ya think! Still waiting that. but it was how we knew to refuse anything broken on future shipments. Had no idea they can just have the driver sign for you and leave the furniture if they choose. If the manager at the Folsom location would have called back to inform us what was going to happen like he stated he would I would still be playing nice. But one of my pet peeves is men, Say what you mean and do what you say! Meanwhile I have a house full of broken pieces I did not even sign for and refused! Wasting my time to get it all sorted out. WORST BUYING EXPERIENCE EVER! Update::: 2-3-2019 Ok I said store manager in he earlier post well it's the sales manager that was speaking to me and not returning calls like he said. The actual store manager is at least making an effort and he gave me his cell phone number to deal with him. And he is making an effort to get it all sorted out. I have a delivery scheduled tomorrow on the 4th with replacement pieces for everything broke. But. . . . just found out they billed one of our purchases on our credit card twice. Same amount at the same time and day. $2200, Now despite all my efforts to not have to go back to this store, I have to go in to get this corrected. It just won't end for us If Monday this dose not get sorted out, check back in I'll have pictures of everything delivered with the defects. And that is just for starters.
This has been the worst experience I have ever had with purchasing anything! And unfortunately my wife and I are just getting started. The manager at the store said he would call me back days ago, still waiting. And I refused delivery of several BROKEN pieces and yes I mean several, we refuse to sign for the furniture and made it clear to the delivery driver we wanted to refuse any delivery on broken pieces. Guess what? The delivery driver forged our name! When I called corporate head office they said someone signed. It looked like scribbles but was In fact signed. WTF! The driver did take some of the furniture back but left the power sofa with the motors that don't work and missing thread in several areas. They left the end table that has a leg shorter than the other three so it rocks like a rocking chair, can't even put anything on it. They left the dining room server with a door that won't close. Still have a chest delivered two weeks earlier (part of a set) that has a huge crack In the top, we did sign for that because a tech was going to come out and he did and stayed it needed to be replaced, yea ya think! Still waiting that. but it was how we knew to refuse anything broken on future shipments. Had no idea they can just have the driver sign for you and leave the furniture if they choose. If the manager at the Folsom location would have called back to inform us what was going to happen like he stated he would I would still be playing nice. But one of my pet peeves is men, Say what you mean and do what you say! Meanwhile I have a house full of broken pieces I did not even sign for and refused! Wasting my time to get it all sorted out. WORST BUYING EXPERIENCE EVER!
Had a very nice shopping experience at Ashley HomeStore (Folsom) this weekend with two separate purchases. Received initial assistance from the store manager Giscard Douge, who was very helpful, patient and pleasant to work with. We then worked with salesperson Aman, who was very professional, kind and attentive. We've had only positive experiences with Ashley and are appreciative of the great customer service we received.
Notified delivery time changed the day before it was originally scheduled. It had been scheduled for the afternoon and then was changed to the morning. After almost three hours of waiting we called and were told that the furniture was never loaded onto the truck yet no one bothered to call and tell us what happened. only remedy offered after 20 minutes on hold was to send an email to the store to ask for a refund of delivery charges. We had already removed our old furniture because they wouldn't take it. Now we have to wait until Saturday or take off another day of work for them to deliver it. Called store to complain and was on hold for a half hour andawas told I was being transferred to a supervisor then they came back on and said they couldn't reach his supervisor only wanted to send us to the delivery service to discuss remedy. Kept wanting to put the blame on delivery staff even though they're the ones that manages the delivery service. once they discovered that the shipment wasn't on the truck they should have rescheduled the appointment for the afternoon instead of leaving us hanging, since the original scheduled time was for the afternoon. Really regret buying this furniture from Ashley furniture. Update: went to store to complain to manager, discuss resolution and compensation. New delivery date of 4 days later and refund of delivery fees and $200 refund. Was supposed to receive all three pieces on Saturday. Tracking showed all three on the truck. Delivery truck showed up without 1 of the couches. Delivery guy said store should have called. The one couch that was delivered was damaged. Had called customer service. Rep didn't like what I had to say and hung up on me twice, called back each time claiming she couldn't hear me. This is a common practice in call centers where the intent is to disrupt the flow of the argument in an effort to get control of the conversation. Was eventually connected with store, told manager was busy. Went out to store for face-to-face resolution again. Receptionist went to office where manager was with 2 other people. A few minutes later he walked out, looked at me then walkedwoff in opposite direction and around the wall. My sister pretended to be a customer and approached him and got him to come to customer service desk. Because the clerk didn't listen to me they were going to to send out another rocking recliner when it should be the couch in addition to the missing couch. Then they told me the replacement couch was back ordered and couldn't give delivery date for couch that wasn't delivered. Walked with no offer of additional compensation and a promise that he was "105% certain" he'd call tomorrow at 11am.
Supposed to have gotten a delivery between 8 and noon. At 7:53am the online app showed we were delivery number one! Yay! then I looked a little deeper and it showed they were already on delivery 3. Strange but whatever, apps screw up. At 11:30, still no furniture, the app shows they were on delivery 8 and I still hadn't heard anything. I called. Turns out they never loaded our stuff on the truck to begin with and no one bothered to call. So now I have no furniture in my house, I'm out a day's pay from work, and they can't redeliver until Saturday because I'm not willing to miss another day's pay on the hope that they'll show up. someone from the local store is supposed to be calling. but then again they were supposed to call me this morning and let me know the delivery wasn't going to happen. Maybe I'll update this review if things improve. Update - Rescheduled delivery and they still screwed up. Only delivered part of it and STILL no phone call to let us know. They just showed up with part of the furniture.
I went into the Folsom store and picked out some artwork (3) pieces. James our salesman was very kind but couldn't get support from management staff. After spending 40 minutes we were asked to come back by Alex (sales manager) in 40 minutes and start all over. Apparently being a sales manager doesn't give the authority to do much.
Went into the Folsom store and picked out some artwork (3) pieces. James our salesman was very kind but couldn't get support from management staff. After spending 40 minutes we were asked to come back by Alex (sales manager) in 40 minutes and start all over. Apparently being a sales manager doesn't give the authority to do much.
As always, my Ashley experience was fantastic! Vinnie and Danka were so great to work with. No pressure at all. Patient and professional. I only purchase my furniture from Ashley because of the quality of the products and the quality of service!
Danka was very helpful in getting me a discount on my purchase, she was knowledgable, friendly and efficient, I would highly recommend purchasing from Ashley.
We had a fantastic experience. Our salesperson, Angie, was great, professional and knowledge. We found a smoking deal within 5 minutes of walking into the store - a six-piece livingroom set that was only $200 more than what we planned on spending for just a couch. Update - 2yrs later. The couch construction has not held up... the support for the cushions is too meager and does not provide enough support resulting in the cushions sagging a lot...
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
