Ashley Store Fremont, CA

I bought a rug that hasn't arrived almost a month after the estimated arrival date. I tried calling the store during business hours but the line just rings once and disconnects, so I filed a dispute with my credit card.

Not impressive.

The worst CUSTOMER CARE EXPERIENCE. don't purchase anything from this place. It is a waste of time

Worst customer care experience. Dont purchase anything from ashley. It is a waste of time.

Worst customer care experience. Never purchase anything from Ashley

My wife and I had just moved to Newark and were out shopping for a new couch on a Friday 8/1 evening around 8 PM, just before dinner time. We entered the store, casually browsing, looking for the perfect piece to fit our new living room. After sitting down on a few couches, a tall salesman named “William” approached us. At first, he just stared at us in a way that felt off—almost with disdain. After a couple of minutes of this uncomfortable silence, he made a point to open the drawer on the armrest of the couch I was sitting on, seemingly to check something. Then, out of nowhere, he asked, “Hey, you guys look like restaurant people, and you don’t seem like you're from around here. Are you just hanging around?” I admit, I was dressed casually in sweatpants, but to be treated this way was shocking. I’ve never experienced such blatant profiling in a shopping environment. How can an employee, whose job it is to serve customers, act with such prejudice and judgment? If the salesman didn’t want to work there or didn’t want to sell to us, that’s one thing. But there’s no reason to make a customer feel uncomfortable or unwelcome, especially with such a condescending attitude. I understand that not everyone may look like a typical shopper, but that doesn’t mean they should be treated any less than anyone else. So, William, yes, I’m talking about you—the tallest guy in the store. There was no reason to speak to us like that or treat us as if we didn’t belong. If you don’t want to do your job, the company should know, but don’t take it out on the customers. I’d much rather go elsewhere than deal with such poor treatment

Worst customer service by William

WARNING!! Don’t ever go there. I could give a zero if I could. They sent me the wrong item and wrote me this bs saying no return or exchange (without any reason). The store and customer service are ridiculously slow.

You guys are awesome, Janice, William and the team... best deal ever!

I’m beyond frustrated with my recent experience purchasing a dining table from Ashley’s. What should have been a simple process turned into months of unnecessary stress and delays. The table was delivered incomplete, and it took multiple calls to customer service, a technician visit to my home, and a personal trip to the store just to get someone to acknowledge the issue. Only after all of that was I finally able to request a new order. When the new table was delivered, they never picked up the old one. Now it’s been another month, and it’s still sitting in my home. A delivery team supposedly came by, but instead of knocking on my door, they left a note on my neighbor’s door claiming we weren’t home. No follow-up. Nothing. When I called again, and a new date was scheduled, guess what! They didn’t come again, I was told I “missed” a text, email, or call which apparently confirms the day before. This disqualifies you from your pickup window altogether. How does that make any sense? After all the issues and escalation. Ashley’s contracts through some rugged third-party delivery service that’s unprofessional and completely disconnected from their in-store or online team. It feels like dealing with four different companies who have no idea what the other is doing. This was a total mess from start to finish. Poor communication, terrible logistics, and a complete lack of accountability. I will never purchase from Ashley’s again. Save yourself the time, stress, and money. Find a retailer that actually values their customers.

William was extremely helpful in getting my dresser and nightstand to my home along with a referral to it together. Very friendly will reach out to him in the future

William was such an incredible help. We purchased a beautiful bed frame and mattress and he explained everything so well. From browsing to scheduling delivery, William gave us his full insight and helped us make the best choice!

They're big players in playing false games about credit, bought a sofa and then they said take it on credit it's not gonna cost you anything after a year they charge me $800+ $400 interest on there personal Ashley's credit cars Please don't buy anything from here

Hannah perfect!!

My husband and I got a good experience with customer service and assistance of one of the employee. Her name is Sindu, she was very helpful, pleasant and patient with us. The manager also who helped us was friendly. Good vibes and they are very welcoming. Keep up the good work!!!

Very courteous and explained everything. I was very impressed.

Too expensive sofas. Better to buy it online.

Just moved to the area and we purchased some things from Ashley. Everything was nice. Workers and the service were nice until the delivery comes. Delivery guys were really weird. They act like they bothered by me and they were complaining like 'You're giving us so much things to do' "we're tired' etc. they brought us our sofa, kitchen table and bedframe. It may be a hard job for them but we paid 200$ for the delivery only. I paid delivery fees but why were the workers acting like they doing it for free. It's unacceptable. Not only this, they installed the bedframe incorrect and when we were sleeping that day the bedframe just fell off. Then we tried to fix it but they messed up all the bolts and there were so many bolts were missing. It was just not fixable. Then we visited a store and told them this. They created a case and they supposed send us some new parts but it never came. Then we visited again complained again then they said we will give you refund and you can purchase it again. Then they never call again and now we have to visit again. It's been a whole month now, nothing has been decided yet. Customer service is not help full at all ( I called them so many times) and they never pickup their store phone. You have to improve your customer service and delivery service. Delivery fee should be cheaper at this point or improve your delivery service. We are not happy at all. ( I even gave the delivery guys some tips and juice and I regret it now)

Thank you William for being very professional and helping me out today. Great experience and costumer service. I will definitely come again and shop at Ashleys!

Terrible in-store experience. A tall sales guy named William lied by claiming 30% discount on all items. After I made my decision to purchase, the manager revealed that the discount was actually only 19%, and 30% applied only if I bought a protection plan. Despite that I decided to buy because I needed the furniture. Once they realized I am buying, their attitude completely changed and William acted as if he was doing me some favor and acted disrespectful while billing instead of acknowledging the mistake about the discount and trying to make it right. There was zero effort to show any act of kindness or basic customer service after misleading me. To make matters worse, after billing, William blatantly lied again, falsely promising I would receive a $50 gift coupon by mail which was outrageous. This store clearly has no respect for honesty, customer trust, or basic decency. Lying and making false claims and disrespectfulness are their forte. Glad I canceled the order. They lost a customer. Avoid this store if you value honesty and good service.

The sales we talked to are professional and aggressive in the same time. My lesson from it is if I am not sure whether to buy the couch on the exact onsite time. I should not talk to a sales person in Ashley, they are visible upset and trying to make us uncomfortable after we want to think more about it before making a ~$5000 order on the spot. We visited other stores like Crate & Barrel, IKEA, and Macy’s, and got similar process for price quotes—but none of them gave us the same kind of pressure or attitude.

BAD customer experience. AVOID comes to this store. I bought a carpet ONE month ago and without any deliver information (email, texts, tracking code, deliver date). I come to the store and they show me it’s delivered and told me to do more search around my apartment. The manager even said you don’t understand business and just left to provide any support. It should be deprecated.

Terrible customer service. first they said my item is in warranty and next day they said is not under warranty. a 3000$ couch power panel goes dead within 15 months of purchase. Avoid at all cost!

The tall sales rep William tried to scam me by putting the full price vs the sales price we discussed when he charged my card. I called him out on it and he tried to say it was the taxes and manager there backed him up. Went to another location and they corrected the price to what it should've been. Do not buy from him or this store.

The worst experience ever We ordered the Mattress over a month ago and they scheduled the delivery 4 times and every single time I took the day off to be there when they deliver it but never showed up and they called me at last minute to reschedule it. Now this is the fifth time and they were supposed to bring it on April 10 and let’s hope this time they bring it. The funny point is that even the price was $200 extra from mattress discounters and on top of that they charged me $199 for delivery and forgot around $79-$90 to take the only one so I ended up paying $400 extra compare to other companies

"Thank you Nagina for your help! I recently purchased a sofa set from from Ashley store in Fremont very good experienced. I highly recommend Ashley store the sales person was very well experienced

Buying from Ashley was the worst decision I've made so far. The couches are nice, but they are too big for my apartment. Tried to make a return and or an exchange but they said no because of their all sales are final policy. That's something they should point out as they push you to buy.

Do not get close!!! The items are extremely poor quality. They put the nice items without the defects in the show room and then deliver crap to your house. I bought a cabinet. They delivered it and the doors were all crooked. They tried to convince me to accept the delivery and schedule a service call with a technician that would come and make it OK. I didn't accept the delivery. Next delivery scheduled for 3 weeks later. Second delivery came, again crapy cabinet full of defects. Some how they convinced me to accept the delivery and schedule that appointment... BIG MISTAKE!!! Now the technician is coming and saying that these are just normal manufacturing variation and they can't do anything about it. The defects are so bad... 1. A cabinet door is sticking out 2. There's a 1/4'' gap between the door and side and the hinges are visible from the outside. 3. There's a bent door handle I would expect to pay half of what I paid for such poor manufacturing quality.

Was looking for a sofa with chaise and we got a really good deal with Ashley as we got something which was discontinued at a nice price. They took 2 weeks to deliver the couch, so this might be a deal breaker for some. They also make you confirm the delivery 2 times by replying to an automated SMS, if you miss it then god know when you’re gonna get it rescheduled to. It would be nice if they can improve this.

Terrible! I recently bought a couch from here it came broken. I called the store several times. called corporate. They took over two weeks to come and do a technical assessment. Still haven’t replaced the couch they said they would refund the assembly and moving fee they have not. I spent 2k on a couch it came broken they failed to assemble it and will not return my call. AVOID AT ALL COST!!!!

Just purchased our couch and love seat here. We were greeted immediately and received excellent service. Highly recommend.

I am so grateful for the customer service of Ashley Fremont, especially for Turaab Tahir, the manager who helped me out. I was a Ashley customer and purchased a furniture in Ashley Milpitas. There was a miscommunication and I thought I got a 3-year 0% interests financing. However, I found that I was paying more than $1000 interest in the past 2 years because the promotion is only for 1 year. I went to Milpitas store trying to solve this but it is permanently closed, so I came to Ashley Fremont seeking for help. I understand that I also have the responsibility to find out this much earlier soI really appreciate that Ashley Fremont still helped me out by communicating with the bank. Eventually, I got my money back. Thank you so much!!!! BTW, the sofa I got from Ashley is really great. I spent more time on it than my bed. I'll definitely come back again soon to get another furniture!

🌟🌟🌟🌟🌟 Exceptional Customer Service at Ashley Store, Fremont! My wife and I had an amazing experience at Ashley Store in Fremont, CA, thanks to the outstanding service from Sales Representative Kenneth Montalvo and Sales Manager Turaab. From the moment we walked in, they were incredibly attentive, friendly, and patient, taking the time to explain every detail about the furniture we were interested in. We were looking for a living room set (3-seat sofa, love seat, and a swivel accent chair) and a dining table with four chairs. It took us three days to make our final decision, but at no point did we feel pressured. Instead, the entire Ashley Store team provided top-notch customer service, making our shopping experience truly enjoyable. What truly made the difference was Kenneth and Turaab’s consideration in arranging an expedited delivery, allowing us to receive our furniture much sooner rather than waiting over three weeks. Their dedication to customer satisfaction was outstanding! We are beyond happy with our purchase and will highly recommend Ashley Store, Kenneth, and Turaab to all our family and friends. Thank you for an excellent experience! - Joseph Delgado

Just purchased the Boyington sofa, loveseat and recliner from Ashley Store in Fremont location. Love the excellent customer service from sales rep William and store manager, Devin. They were super friendly and very nice in explaining everything to us. We received an exceptional price. Will definitely come back to buy more furniture in the future.

Beware

I bought a couch in 2023 and they sold extended warranty for 5 years. Now with less than 2 years of use couch cushions and bed platform are sinking and warranty claim is denied. Not worth worth the spend.

Hannah was really helpful assisting us in picking a dining room table, she went above and beyond in making our vision come to life. She also pointed us in the right direction for a dining table bench, because of her we will continue shopping at Ashley’s

Had a good experience with sales team Got price off

Devin and Baljit were super helpful and helped us buy a new sofa!

Amazing experience. Isiah was great and spent all the time needed while we were there about different sizes and formations of sectional sofas that will work for our limited space, definitely recommended.

Quality of furniture not so good. Most of the couches we tried here were too soft and sunk in when you sit on them. Found a set that was much firmer and bought. When we got our set delivered it was much more softer then displayed one and within a week it was already flattening out. Cheaply made. Very disappointing paid a lot.

Aslhey is a disappointing place for selling beds, one of the most horrible experiences of my life. I would not buy there again and I would not receive anything even if it was free. I share my experience so that you can be sure of what you buy and do not have bad experiences. I heard the Aslhey ads on TV and thought it would be a good place to buy a new bed for my son and we went there on sale everything was fine and very friendly I thought everything was fine and I bought the bed but when something is too good to be true it is not and then the headache started when they took the order after 5 days it turned out that they only sent me the mattress and the headboard of the bed when I was supposed to have paid for a complete bed they expected me to put the mattress on the floor it was disappointing and more knowing that my son was waiting for his bed I did not accept the product and I called the store that I would return it and they took it away I would not accept something like that then they contacted me saying it was a seller's mistake and they would send me the rest of the bed in 8 days I asked them what I would only accept if they sent me the COMPLETE bed otherwise I would not receive it and they informed me that I would receive it COMPLETE and I accepted but it was another disappointment they came back and brought a large part of the bed but always with missing pieces I think there are too many mistakes by  part of ASLHEY because for god's sake it's just a bed how can it be so complicated to buy something like that I no longer wanted to deal with them and the septe I will buy the missing pieces in another store but what a nuisance and disappointment I will not buy from this place again

Shout out to Turaab Tahir and Hannah @ Ashley Furniture on Automall for going above and beyond in customer care. Thank you for making my shopping experience a memorable one. 5 ⭐️’s experience.

Turaab and team worked diligently to find us the perfect furniture set up for our room. They also gave us the best deal so we don’t have to break the bank. They were very helpful and knowledgeable in getting us the right bed. Would gladly recommend talking with the team for your exact specifications on your furniture.

Sales associate Hannah was patient enough to answer all our queries and helped us to get a good discount as well. Definitely recommend to visit this Ashley store.

Sellers work on commission and often compete with customers. The delivery service is poor and slow. I will never use this service again!

Best sales experience with Quynh Ann would recommend her to design all my friends and family homes.

Beware - don’t purchase something you are not sure of, you will NEVER get a refund. This store is terrible at handling payments. We went in to buy some furnitures and the agent suggested that we can get something today because of discount and we can easily change our mind and cancel the order if we decided against it later (until the delivery date). So we purchased one extra item. When we cancelled it we never got the full refund. It has been more than 6 months and I have called customer service 10+ times and gone to the store physically many times to get help, but nothing. They refunded me partial amount, and when I spoke to their store manager he seemed to care very little and couldn’t do anything in the end. It’s 100s of dollars of difference and they don’t seem to care. Extremely frustrating!

TERRIBLE customer service They are great at making sales. But they are terrible at solving problems. Twice the truck driver lied that he had been waiting for more than 15 minutes and that there was no one at home. And I have been waiting for my sofa to arrive for almost a month. I am very dissatisfied and frustrated with this store. I will definitely not buy the rest of the furniture for my house there.

Turaab and Isaiah were so helpful!! They did amazing Job, they are the best…. Turaab went above and beyond and I can’t wait to receive what I ordered!!

It's sad that they only tried to "save" my sale after I had already canceled.

Great experience getting my furniture from Ashley’s at the Fremont location. I went to a few stores to look at their display items and Fremont was by far the best with costumer service. Ahsen and Devin were great people and extremely patient helping me find the best deal possible. They worked with me during my visits to make sure I was looking at every possible option and getting the best deal with the furniture of my choice. Will definitely reach out to Devin and Ahsen for any future purchases. Turaab was another agent who helped complete the process and he took the time necessary to ensure I got my delivery on my desired date. Great service in this location, highly recommend

I placed an order and it was supposed to reach me on 10th of Sep. I didn't receive it on time and on calling the store I was directed to a voice mail which said my delivery date is moved to Oct 1st and I got no notification about it. Ashley store was impressive and people were nice showing me things around and helping in picking one for me but then it went downhill as no one picks up the call in store and gets redirected to customer care the whole time. Not recommending this store to anyone if you have a time constraint with your order

We came in for a reclining sofa. The one with three seats is down $100, and is the same price as the two-seated one in the same set we were interested in, so we asked if there would be promos for the two-seated as well. The manager named Bobby responded with an extremely rude and condescending comment, sarcastically remarked that the priced is fixed and we should get two of the discounted three-seated sofa if we want. We don’t even know why he says this what that means. We bought the sofa with original price at last, But we were shocked by his tone and the way he tried to belittle us for not making a large purchase. This kind of behavior is unacceptable, and we are very disappointed with the lack of professionalism displayed by this employee. Customers deserve to be treated with respect, regardless of the amount they are spending. Would not have further purchase at this store again.

Went to the Ashley store in fremont, my family and I were helped by Neil, he was knowledgeable, very helpful and had a great attitude. we purchased new couches for our home and we are extremely Satisfied with our purchase and his customer service. We will be definitely be returning and recommending him to family and friends

Very nice sales representative baljit kaur very knowledgeable lady and excellent service helped us a lot on pricing side and helped us in making a good selections.

I had a deeply disappointing experience at the Ashley Furniture Fremont location. I visited the store to look for a recliner couch set and spent time trying out a few options. On my way out, I found some cute throws on clearance and decided to purchase a couple. After waiting over 30 minutes at the counter with no line ahead of me, I politely asked the employee assisting me what was causing the delay. To my surprise, another employee named Bobby Banas responded with an extremely rude and condescending comment, stating that if I were buying a $10,000 piece, the process would have been faster. I mentioned that I was considering a $5,000 couch but wanted to think it over before committing. Instead of acknowledging my interest, Bobby sarcastically remarked that I had "wasted" two hours in the store to buy $10 worth of throws and should be willing to wait another 10 minutes. I was shocked by his tone and the way he tried to belittle me for not making a large purchase. This kind of behavior is unacceptable, and I am very disappointed with the lack of professionalism displayed by this employee. I had initially planned to return to purchase the couch I liked, but after this experience, I will be taking my business elsewhere. Customers deserve to be treated with respect, regardless of the amount they are spending.

I wish I could give them a few stars, but the service I've experienced makes that impossible. After spending over $5,000 on a bedroom set, I was assured that most of the items, aside from the bed, would arrive within a week. It’s now been over a month, and I haven’t received a single thing. Communication with the store is a nightmare—no one ever answers the phone, and there's no direct line to reach anyone. I've left three messages for customer service to call me back, and I've heard nothing. Now, on day 37, I'm still waiting for my furniture. I'm literally driving there right now just to get some answers. This place is nothing but broken promises. You can get the same products anywhere else with far better service. If it were up to me, I would’ve canceled the order already, but my wife insisted we wait. So, here I am, stuck in this frustrating situation.

I bought a dining set. The table arrived with so many dents and defects in it. Couple of chairs arrived with so much stain and dirt on them. Contacted Ashley for a replacement. They sent a technician to check and he verified the bad quality and promised to send a replacement. I called today and that technician didn't even update the case and I have to wait for the case to be updated and for a replacement to be delivered. Very frustrating and already regretting doing business with Ashley!

I ordered a bedroom set and mattress, a couch and dining set. A week before my delivery date I was informed that my head board would be late. A couple days later I was informed my foot board would be late. When they called the day before I was told the bed frame would arrive late. I am not a 16 year old kid that wants to sleep on a mattress on the floor. Then when they arrived to deliver what was left they informed me my dining set was backordered. After they left I received a call telling me my dining set would arrive late. I had to take today for my furniture to be delivered. Now I have to take one day off for the rest of my bed and another for my dining set. I am currently sitting on hold for over 10 minutes while I write this as I am trying to get this resolved. I will never use Ashley furniture again.

We went in and were taken care of by Erik who managed to get us a major discount. Thanks Erik!

Went in looking for a bed for our daughter and had the best customer service from Neal. He was friendly and knowledgeable. He made us feel comfortable and made our daughter a part of the experience. He communicated and joked with her. We will definitely be back to see him for any future purchases. Excellent service from Neal!!!! Give that man a raise!!!!

The employees helped my family & I a lot. The manager & employee were very friendly, helpful, and patient through our decision making. Would definitely come back to purchase from this Ashley’s.

Disappointing Experience with Ashley Furniture I recently purchased dining chairs from Ashley Furniture, but the experience was marred by poor communication, inconsistent information, and a lack of customer support. Initially, I placed an order for in-store pickup in Fremont, but only upon checkout was I informed that the actual pickup location would be Lathrop – a significant difference. To make matters worse, a $100 delivery fee was added after the fact. My delivery was scheduled for the following Friday, but I received a call stating that only 5 of the 6 chairs would be available, with the sixth chair back ordered for 6 weeks. After contacting the main branch, I was assured that my initial request would be accommodated and delivery would proceed as scheduled. However, on Thursday evening, I received another call from the distribution center stating that my entire order was on backorder again for 6 weeks. When I called to clarify, I was told that 4 chairs might be available, but the remaining 2 would be delayed for 6 weeks. These repeated changes and lack of reliable information were frustrating. My attempts to contact the main branch for assistance were unsuccessful, with over 10 calls going unanswered. Due to this poor experience, I canceled my order and purchased my dining chairs from a competitor. I would not recommend Ashley Furniture at this time due to their communication breakdowns and inability to honor their initial commitments.

Turaab is the best. He is patient and considerate. Make sure you look for him.

Great selection and great customer service from both Bobby and Nagini . They were very patient with us and took time to explain the option. We bought one couch set, a rug and dining table set .

James was extremely helpful

Great experience with Neil he was very patient the entire time in helping us find the best sectional for our family absolutely best experience with any salesperson I have met

Unhelpful and unprofessional. Iwas looking for a specific table and called them up and was told to come pick it up at the store. At the store they said they don't have any in stock and they never spoke to me. The store manager was rude and simply shrugged it all off. Never coming to this storeagain.

Great place great people very helpful made my wife very happy

Neal was very friendly and helped guide us through various kinds of items we were looking for. Pretty fun guy to talk to for help during a long shopping spree.

Issiah G helped us out and was great! We went into Ashley to start our research of a new couch purchase and came out with a new couch, headboard and mattress. Great pricing and even better customer service. Highly recommend!

Issiah was fantastic. From the moment we walked in, he was informative, friendly, and respectful of giving us space. He brought in the manager, Bobby, to add additional information and support as needed. Issiah provided input and opinion without appearing to exert influence one way or the other. He was transparent about all costs and warranty information. The price was fair and our delivery date ideal. We are already return customers, and this experience solidified that we will return again in the future.

If you’re looking for amazing and quick customer service, ask for Nagina. She was very knowledgeable and friendly.

I recently visited Ashley Furniture in Pacific Commons Fremont and had a fantastic experience. The staff was incredibly helpful, especially Neil, Bob, and Nicole. They went above and beyond to assist me in finding the perfect sofa and couch for my home. They were knowledgeable, patient, and friendly, making the shopping process enjoyable. I highly recommend Ashley Furniture in Pacific Commons Fremont to anyone looking for furniture in the area. Be sure to ask for Bob, he's the boss, for exceptional service! I'm a repeat customer and will go back there checking out for deals before buying anywhere. There are hardly any businesses where employees treat you the way you get treated here...

Neal and Bobby made this furniture buying experience a pleasurable one.

Came to Ashley Store in Fremont and bought a nice sofa with the help from Gail Shue with really good deal of Memorial Day 2024.

I went to fremont store to order a loveseat. We have finalized the sofa. The manager introduced himself and started to discuss the 5 year protection plan and a discount of $100. I said no to the protection plan and asked to do some discount on the sofa. From that moment the sales guy and manager tone changed and treated us differently. We left the place without buying. I would have completed the order if these guys didnt talk at all. Now I bought the same in Amazon.

Horrible experience so far. Please be VERY CAREFUL with buying from Ashley and particularly at this store, and fully understand the terms and conditions. End of April, we bought two nightstands from this store. At the time of buying, of course the sales person was all sweet and promised the top service. "Any problems with the delivery, please call me, I am here for you". This was all fake, as I found later. He didn't take any time to explain the return policies. The delivery happened 2 weeks later. The two guys who delivered were careless. One of them bumped the nightstand twice on the door frame and wall. They were in a rush to leave, and shoved a tablet in front of me to sign indicating acceptance of the delivery. It was a big mistake for me to sign! After they left, I went back to inspect the nightstands, and for one of them, one of the drawers was badly chipped at the back, to the point that you can't keep anything in the drawer. The base will fall off! So I immediately called customer service, and they said I have to send them photos so that they can evaluate and then they will send a technician to fix it. I told them the experience was not good and I wanted to return the nightstand. They told me to contact the store if I want to return. When I contacted my sales person, all the service-promises disappeared! He said that their policy is not to accept returns after the delivery is signed. He flatly said he couldn't help and I have to work with customer service to get the drawer fixed. I asked to talk to the sales manager and he promised me that the sales manager would call me back. That was 3 weeks back - so far, no call! Meanwhile I send photos of the damaged drawer to customer service. They acknowledged it's broken, and they would send a replacement drawer in 7-10 business days. After 10 days - no replacement drawer yet! I call back, and now I am told that the drawer is back-ordered, and there is a 2-month delay. I asked for replacement of the entire unit, they have said they would call me back in 2-3 business days. Will see ... Bottom line: DON'T ACCEPT FURNITURE VIA SIGNATURE UNLESS YOU ARE SURE NOTHING IS BROKEN / DAMAGED. FULLY UNDERSTAND THE TERMS AND CONDITIONS AND RETURN POLICY AT THE TIME OF BUYING. DON'T FALL FOR FAKE SALESPERSON PROMISES WHO ARE INTERESTED IN ONLY SELLING AND ZERO POST-SALES SERVICE.

Working with James has been an absolute pleasure. The purchase me and my wife made was quality and very stylish.

Gail was super helpful. She explained everything clearly and we were able to make a quick purchase

Exceptional Service and Expert Guidance from Quynh at Ashley Furniture, Fremont I recently purchased a slew of furniture items for my new home from Ashley Furniture in Fremont, California, and I couldn't be more satisfied with the experience, largely thanks to Quynh, the salesperson who assisted me throughout the process. Quynh's assistance was invaluable as I spent over six hours browsing through various furniture pieces, trying to navigate through sizes, colors, and quality options. Her patience was remarkable as I deliberated between different items, often going back and forth on my decisions. What truly stood out was Quynh's ability to quickly understand my preferences and needs, offering insightful suggestions and better alternatives that made the selection process smooth and hassle-free. Moreover, Quynh ensured that all the items I chose would be delivered on the same date, simplifying logistics and ensuring a convenient experience for me. Her attention to detail and commitment to customer satisfaction were evident throughout my interaction with her. Walking out of the Ashley store, I left with not only a sense of satisfaction but also with significant discounts, thanks to Quynh's expertise in ensuring the best deals for her customers. My experience with Quynh at Ashley Furniture was exceptional, and I highly recommend seeking her assistance for anyone in need of furniture shopping guidance. Her professionalism, patience, and dedication truly set her apart, making my furniture buying experience a memorable and enjoyable one.

Quinn was great to guide us select the right recliner sofa set for our home. Overall checkout process was very smooth and quick. Recommend this store.

I bought sofa recently, and seat leather started cracking. I called warranty service and they said they don’t cover leather defects. I will never buy anything from Fremont Ashley / Ashley. I wish I can give 0 star

(Translated by Google) Excellent service, excellent help and explanation the best of the best Cristina and Neal thank you very much for your help (Original) Excelente servicio, excelente ayuda y explicación los mejores de los mejores Cristina y Neal muchas gracias por su ayuda

(Translated by Google) We went to Ashley in Fremont just to see and the salesman James and the manager Cristiana helped us and we bought not only my couches but also our tempur mattress and the adjustable base. I recommend coming to this store!!! (Original) Fuimos a Ashley en Fremont solo para ver y el vendedor James y la gerente Cristiana nos ayudaron a y compramos no solamente mis sillones pero también nuestro colchón tempur y la base ajustable yo recomiendo venir a esta tienda!!!

Great experience very good service liked it a lot beautiful furniture and fair prices

Awesome customer service! Doesn’t hurt to ask for discount. Great deal

Great customer service from Gail Shue!!! She saw us browsing the sofa section and helped us select the right one for us in type and price. She also took the time to explain every couch we looked at, from material to features and even helped us get measurements. Will definitely be coming back for our next purchase with her. Thank you Gail!!

We recently bought a sofa from Ashley. The overall experience was good. Ashen really helped us around the store showing us all the options according to our requirements. Would definitely recommend this store for the customer experience and the product quality.

This Ashley Furniture store has great and friendly customer service. The store is well stocked and clean. I definitely recommend this site for all your furniture needs.

James is so great!!! Very helpful and kind will absolutely be back!

Isaiah was a pleasure to work with and got us a great deal

We worked w Gail. She was great and very informative! We came in to look for a dining table, and a couch and left with both! Thank you again Gail!

Review Update: I'm writing to provide a positive update on my previous review regarding my Ashley Furniture purchase. On April 27th, the store manager reached out to me personally. He expressed concern about my situation after noticing my review written, and confirmed a delivery date of April 30th. The manager sincerely apologized for the trouble I experienced with Ashley Furniture's customer support team. He actively listened to my concerns and empathized with my situation. He then explained the issue with my order in a clear and understanding manner. It's important to note that the in-store staff appears to be separate from the central customer support team. While my experience with the phone support was frustrating, the store manager and his team demonstrated genuine care and a commitment to customer satisfaction. In light of this positive experience, I would recommend contacting the store directly if you encounter issues and are unable to visit in person. My experience suggests that store staff are empowered to provide solutions and prioritize customer needs. Overall, the store manager's intervention significantly improved my experience with Ashley Furniture. He exemplifies the kind of customer service that builds trust and loyalty. __________________ Initial Review: (1 Star) _________________ I recently arrived to California, I urgently needed a bed upon arrival. Ashley Furniture initially impressed me with their selection. However, my experience went downhill after purchase. On the date of purchase, I bought a bedroom set with a promised delivery date of April 25th. A few days later, I received a confusing voicemail regarding the delivery. When I called back, the representative simply apologized and confirmed the April 25th date on their system, offering no further explanation. Hoping for clarification, I called again the next day. Unfortunately, no one seemed to have any information about my order status. Finally, on a third attempt, I spoke with someone directly at the store. They informed me that missing parts had delayed my delivery by four days, with a new estimated date to be confirmed by phone four days prior. As of today, April 25th, I haven't received a call, and my attempts to reach the store have been unsuccessful. Disappointingly, this lack of communication and missed delivery have left me sleeping on top of my luggage, with no clear idea of when I can expect my furniture.

Buying experience was pleasant

It was my first time to Ashley Fremont store. Baljit was very nice and helpful. I will come back with my husband again.

Met Quinn, she was informative, patient and a nice person. She showed us the inventory and options. We left and returned 2 wks later and closed the deal on couches. Overall great experience

I had an excellent assistance from the sales person, Quynh, a few days back. Given her service, I decided to return and order the accent chair that she showed us.

Great service from James and Kristen a

Experience is v good. QUYNH was v helpful and patient. Highly recommend to work with her

Quynh was great, she helped me very quickly and I got what I came for. Thank you so much!

James gave me a tour and extremely knowledgeable about all their products. He’s very funny, friendly and patient. Ask for James and you’ll be well taken care of.

It’s a nice store to buy. The staff are very accommodating and nice to talk with. I’ll be back again if I need something to buy.

Fremont Ashley store owns real Stars in the store, sweet lady Ms Quynh and Mr Devin great human being. They were very good, patient and very gentle with us, treated us so respectfully. We visited store for sofa and got in a very good deal. Devin was so good in explanation and would surly win your heart a perfect convincing skill he has which would solve your confusion if you’r in dilemma in selecting sofa. I’m so glad I got to meet them and found best deal. Thank you so much Ashley Fremont for keeping good collection of furniture and well disciplined gentle staff. I recommend this store for best furniture deal. :) thank you.

In purchased my dream bedroom set today with the help of James! The process was extremely quick, and he was very helpful and friendly to talk with. If you’re looking for a quick in and out trip, find James and he’ll help you out!

Wonderful experience with Nicole an Quynh. That wonderful recommendations and was able to get me a wonderful sleeper delivered within 3 days.. will definitely be back soon!

Great customer service and professionalism by Quynh N. She helped me with my purchase as well as explained all I needed to know about my warranty. Quynh answered all questions very thoroughly. I would definitely recommend Quynh to all customers looking for furniture (:

Had a great experience buying my Mattress and furniture from this store 😊 One of the Employee that works there her name is Nagina Mohseni she was amazing and such a nice person she did her job so excellent by providing an excellent customer service May God bless you , Thank you so much.

Very easy, quick and straight to the point. Would come here again for future purchases

Muhammad Shaikh helped me in choosing the furniture and very professional and knows which one is the best . I highly commend him for being truthful and honest to me . Excellent one . Thank you .

James is an amazing employee. He was very thorough in showing us what we were looking for. He gave us amazing advice on how to find what we need. Ashley is always an amazing experience even when you don’t make a purchase. Definitely support them.

Baljit and muhammad were very helpful and friendly

James and Ahsen were pretty giod. Excellent customer relationship. Thumbs up!

James was very helpful and patient. We found the perfect chair because of him. Thank you

James was really helpful and I really liked his vibrant personality.

Very helpful staffs are there. They made our furniture buying experience easy and effortless. Special thanks to Nagina and Cristina.

Ms Baljit is amazing❤️❤️

We had a wonderful time at Ashley’s in Fremont! A true gentleman named James helped us find a great bed, mattress, and sectional sofa after our recent move. Come on out and ask for James!

Neal was a delightful salesman, conversational and pointed us to exactly what we needed. Definitely recommend.

Gail was amazing! I had a spectacular experience at this location, everyone was warm and welcoming. Gail took care of us comprehensively from beginning to end! Management approved some discounts and I left feeling very satisfied with my purchases. Thank you Fremont Ashely Homestore !

Baljit Singh did a great job while giving info and helping us get a better items

(Translated by Google) Super kind, Mrs. Cristina!! (Original) Super amables , la señora Cristina !!

Sales person Quynh was very helpful and had almost all the information about the dining table we purchased from Ashley.

Went to the store and got it a week later with easy setup and so little hassle! Highly recommend

James Scoggins was great!

Good service! Nice manager and staffs, waiting for my items come to home now’

From the moment we stepped in, Gail was super helpful and knowledgable regarding the furniture & mattress we were interested in. Couldn't have asked for anyone better to help me through my first Ashleys furniture experience!

James, sales person and Devin, store manager at the Fremont store were so friendly, patient and helpful. Price and delivery for our purchase was very reasonable. If you’re looking for furniture, I would highly recommend this store.

Been to this store many times looking for a particular couch, but Allan was the first associate to approach us and explain its features. He was exceptionally knowledgeable and friendly. Guided us through the buying process, which went smoothly. Would definitely work with Allan again.

We came in to check out the super soft Lindyn sofa. Allan greeted us and was super friendly in explaining the features/build of the sofa. He surprised us by offering a discount if we bought it that day, which we promptly did! Very happy with our experience at Ashley.

Thank you Gail! So helpful!!

I ordered 1 bed, 1 dresser, 1 chest and 1 night stand at Asley last September. It took them 1 and a half month to be delivered. After that my nightmare begins. The leg of the bed was broken on the day they assembled, 1 drawer of the dresser couldn't be closed completely, and 1 drawer has dirty stain. Then I asked technician come and after 2 weeks they came and told me they need to order new replacement parts for me. Then I waited from November until March and none of them have been delivered. Every time I called the service, they just told me the delivery time is postposed for another month because the parts are not ready. I don't know why it's so difficult for them to manufacture a single leg of the bed. All we have to do was lay carefully on the bed and hope not to crush it. I don't know when on earth I could receive those parts and have a good sleep on the expensive bed I bought. I will never buy at Ashley again. Another point is that they hired 3rd party staff to deliver and assemble the furniture. They are really unprofessional and careless.

Bought two luxury chairs and on delivery noticed defective and reported on the same time even the delivery man acknowledged and I had reported and raised case immediately on the same day and waiting for either replacement or store credit but after continuous follow up replaced one of the defective chairs and refused to do the other. In fact this is not a place to buy as they don’t respect customers and once defective components delivered then don’t bother to get it fixed. I will never ever go to them and caution others too.

Neal Thorpe was my sales rep and he was so awesome and very patient and he is very knowledgeable about the different fabrics and the different couches and he helps you find what fits your needs and you’re comfortability physically and stress relief after 2 1/2 hours I was able to walk away as a satisfied and happy customer. I recommend the Fremont Ashley furniture and ask for Neal Thorpe

Great furniture store with friendly staff. Devin the GM of the store was extremely friendly and helpful. He spent time explaining their brand and policy. We greatly appreciated his passion to customer service and giving us the peace mind with our purchase.

Best service ever. I highly recommend this location. Everyone was friendly and very helpful. The furniture is great price and nice.

gail shue was very helpful and knowledgeable

Disappointed. Two older managers were very kind and friendly to my kids. Another employee got upset with us because we had to leave and come back in a few times saying that the door counted how many times we came in and out. Another employee literally yelled at one of my kids. It was a bit upsetting and we decided to get a chair at home goods next door instead. :(

Ballot did a great job showing us the best solution for our guest bedroom. She was patient and had a thorough knowledge of the products and gave great recommendations.

Ahsen was very helpful, informed, and professional

Great service! Ahsen was super helpful and answered all of my questions. Great options on display in the store as well.

Was helped by Gail, she was friendly and helped us choose a Sofa. Thank you so much for your assistance.

Wonderful experience, excellent service from Baljit, got a new table and sofa.

Went to Ashley to buy a sofa walked out with sofa and dining table. Bal was amazing she helped without being pushy. Prices were reasonable. Highly recommend Ashley

If you get a line of credit make sure you know how it works. Don’t trust them as they are only trying to sell to you. Now my credit is 140 points down total. Don’t trust the sales people

Muhammad was the best salesman. He let us browse without hovering, answered all our questions, was very knowledgeable and kind. Really enjoyed this experience.

We were looking for new couches. Walked in, no greeting and no contact for the 20 min we were there. Go to Living Spaces!

All reps were great Allan and Uncle James was very attentive. Showed great customer service. Will be back.

Just bought a Sofa, Quynh was very proactive in showing us right Sofas per our taste. Will update the review after 3 months of usage but the service while purchase is very good.

Asen and the manager were very helpful and professional. The Manager made an offer I could not refuse. This is the 3rd time I am buying from Ashley because their quality is outstanding, spanning over 15 years now.

Quynh was a great help! She helped us find our dinning room table set. Definitely coming back and looking for her.

Muhammad is good guy. Really kind and friendly!

Great customer service

Ahsen is a very knowledgeable salesperson. He explained the differences. He patiently attended me to my questions. Christina the manager is also very nice and helped me select the right mattress.

James was super helpful and knowledgeable on everything we needed. Would recommend coming out here!

Quynh was fantastic!

We received excellent, excellent customer service from one of your professional salesmen, Neal Thorpe. He was friendly, helpful and knowledgeable. He helped us pick a very cozy and comfortable leather recliner. We love it! Thank you 😊

Staff are nice and helpful

I recently purchased a bed and couch from Ashley and James our sales person was extremely helpful and kind. All the employees were extremely friendly and welcoming. We were so impressed with the service we returned for a kitchen table and a bed set.

Had a bad experience with delivery; order was placed on 11/24, part of the delivery was suppose to delivered on 12/16 but didn’t happened. Had to visit local store 3 times, make promised me it will be delivered on 12/22 but again no delivery. Finally items were delivered on 12/29 after Christmas.

Horrible, horrible place of business. Snarky salesmen (Vemal I think his name was?) that follow you around and pester you when you're trying to shop and discuss with your family. Was discussing with my son on how to layout his room, and this salesman was giving condescending remarks on everything - mind you he has no idea how the room or house even looks but still decided to chime in on our planning. I had to buy furniture for my empty house and this was the only place nearby, so naturally just bought from them - if I had known about Living Spaces before I wouldn't have even dealt with these morons. Delivery team was even worse than their incompetent sales team. Had to drive 4 hours roundtrip to my new house from my old place and wait only for them to cancel and reschedule delivery without notice. I HAD TO CALL THEM and ask why they weren't coming. Had to make the 4 hour roundtrip another day just for them to deliver chipped and broken furniture LOL. Made a THIRD 4 hour roundtrip to then get that broken stuff replaced. Just terrible terrible people that should never allowed to sell or deliver anything in their lives. Please look into Living Spaces instead and don't make the mistake I made!!!

They have no respect for their customers time. They will call, then email, then sms to triple-confirm a time for delivery time and then not respect it. "sorry the item is not in the store and you have to wait one more week!" Do NOT BUY FROM THEM!

Wonderful service always!!!

I recently bought a Bedroom set from here and apart from loving the whole set up I enjoyed working with the sales person and Devin the store manager. They both made it an enjoyable experience for me and my family.

Good collection. I had a look at the sofas here to get an idea, and bought the same item in a smaller store 40% cheaper. IMO, if the products are reasonably priced, with Ashley's branding you don't need that many sales guys. Suggest the store to relook at cutting cost and passing it on.

I had the opportunity to work with James Scottins as I searched for some new furniture. James was knowledgeable, patient, and had great energy. I enjoyed my experience at Ashley Furniture in Fremont, and this was all based on the interaction I had with my salesperson. I will be back to give them more of my business.

This really sucks as my fiancee and I love the quality of their furniture. However, when it takes two months to NOT get your furniture, nor be upgraded to what is in stock. Then have Devin, the store manager, blatantly lie to my Fiancées face and try to claim he called multiple times when we have caller ID these days and logs. Also promised, "If it's not in by these dates, it'll be free." Just to renig. We ended up going to Living Spaces to pay more for less, but at least it'll be delivered on time, saving Thanksgiving and the proposal.

(Translated by Google) Very good service, lots of help, good information (Original) Muy buen servicio mucha ayuda buena información

Good but not possible to see all online items.

I had a great experience working with ashen syed. We got our leather sofa and he helped us through the process. I would highly recommend this store !

Super happy with the service here by Mohammed. He was very attentive and helped me select a great sofa in my price range

Ask for Mohammed, great service. He took a lot of time to show us all options. Very good experience

Save yourself time and go to Living Spaces. I ordered a dining table online. It was delivered damaged, so I contacted Ashley, waited 2 weeks for a technician who came in, took a picture and left, telling me to call the next day and they’d send a replacement. It took him a week to finished the notes, 2 weeks and 6 calls later there is still no progress with the replacement table. Every call to customer service is the exact same, ending with “please allow 24-48 hours to be contacted” which never happens. Ordered the table in September and have went the entire month of October with no replacement. At this point I would rather just have a refund so that I could shop elsewhere. 0 Star experience from this store.

Thank you so much to Ahsen for helping us choose the perfect sectional couch. We walked in just to browse but could not walk out without taking advantage of the clearance price he gave us. Thank you for your great customer service.

Good furniture but can be pricey no discount for veterans

This is my first time shopping from Ashley And I have the worst experience with them I placed my order 24 August and i paid for the delivery and my order ar same day. date for delivery was 5th October I didn't receive confirmation and not my order I called them they Said wait until November 13th and they didn't help me they said this is customer service it is not salesperson then I went to store they said we send email to warehouse and ... And they said if we couldn't do anything we will do refund after two months refund which horrible. The worst customer service experience

Very bad experience I ordered furniture from Ashly missing two items

Our delivery is missing since a month. now came here they don't know how to locate it. Very frustrated they keep change dates . Now here for more than 30 minutes no response.

Did not find what we were looking for.

Next time you are looking for a furniture. save yourself the trouble from going store to store. Stop at Fremont Ashley furniture and speak with Bal. They have great selection of couches and other furniture's. Excellent customer service.

This store is the worst customer service I have ever seen, the manager is never pleasing look, you have to fight for everything, initially they chargers 300 dollars for shipping and then I have to explain them that other stores (not Ashley) are giving free shipping, and then every other store has 300 gift card for specific mattress this store does not have, I have to fight to get it. I bought 4200 dollar worth of material and I had paid 900 dollar more and with lot of fight I got it back. I never ever go to this shop. I only have option to give 1 start otherwise I would give 0

Demanding personal information for a simple in store purchase, with poor privacy policy. Skip!

Wonderful customer service!

I purchased a sofa sleeper from there. The sales representative assured me that the sleeper would be as flat as a real bed. When I tried it in the store, it worked really well. However, after I received the sofa sleeper, it started sinking towards the middle at an angle of about 9 degrees, which has been causing significant discomfort to my back. A technician came to inspect it and claimed that the sinking is normal and not a defect. When I contacted customer service about this issue, they informed me that they would only go by the technician's inspection result. This means that it's apparently acceptable to have a significant disparity between the furniture they delivered and the promises made by the sales representative or the furniture on display, as long as there is no defect detected by their technician

We had the most horrible experience at Ashley. Furniture quality is extremely bad and smells to a point to make you sick. Ashley had the worst customer service and support - and they just want your money - don’t care about the customer experience at all.

Had a great experience at Ashley’s in Fremont Thanks a lot for all the help to Christine andswarupananda will for sure coming back

Female Manager RACISM!!! Well, here are two managers. The male manager is very nice. Every time I go there, I look forward to him being there. He helps me solve problems such as purchase, transportation, installation, etc. So I spent a total of about 10,000 US dollars to buy furniture here for our new home. This time I came here to buy another coffee table and met the female manager. First of all, as a guest, I have never felt so disrespected. She slumped on the sofa and didn't even get up to have a proper conversation with me. I came two days in a row because we didn't agree on the price on the first day and she treated me very badly. Come to her the next day and tell her to accept the 10% discount she offered yesterday. She treated me with an even more arrogant and rude attitude. She told me that yesterday was yesterday and today is today, and she would not give me 10% off today, for no reason. I don’t understand that as a consumer, I have to be blamed and humiliated by her when I come to spend money. This is blatant racism. Just because we are Asians and she is White, she can treat us with such a sooo bad attitude? I went back to Ashley，Davin apologized to me on behalf of the female manager even though it was not his fault. I am very grateful to Davin for helping me, we completed the transaction in 10 minutes. I will come back to Davin when I need it.

We had an outstanding experience with your customer service team! From the moment I reached out for assistance, Ahsan Syed helped us, he was incredibly attentive and responsive and went above and beyond to address my concerns, providing clear and helpful solutions. Ahsan’s friendly demeanor and willingness to assist truly made me feel valued as a customer. I couldn't be happier with the level of service I received, and I will definitely continue to choose your company for my needs. Thank you for setting such a high standard for customer service excellence

*NEW REVIEW* I am sooooo frustrated it’s not even funny. I ordered couches and between the time I ordered them and their scheduled delivery date the store called me to notify me that the couches were discontinued. We found a workaround and I settled for display models from Emeryville (mind you I live in San Jose) at a discounted price which also now included a coffee table set. I thought great I’m getting an even better deal. I financed my couches through acima Christina said that she would make the proper adjustments for the new discounted rate and she has not yet done so. I have called the store several times to speak to her about the matter and she or whoever answers the phone says she will call me back but THEY NEVER DO! So now I’m adjusting my rating until the matter is fixed. *original review * Tom and Cristina were a great help. They helped my find the best living room set it was a quick and easy process. Will definitely be back when we are ready to furnish out next room. 🥰

Cristina and Sahara are awesome !!!

I love this place I will make sure I come back

Nice hand picked collection. Good sales staff.

Baljit is fantastic. She took care of our needs and love the purchase.

Ok... sales associate at this location ,Mercedes Miller was outstanding. Not even once we felt pressurized to make the purchase. She gave us enough space to make sure we make the 3bst decision but also gave excellent details around our selection which was very very helpful for us to make our final purchase. I also want to call out the manager, Cristina who was also very helpful in gcign us the best price :)). We highly recommend this location and specially, Mercedes.

Today I had a wonderful experience at Ashley furniture. Thanks to Alondra Cruz for helping.

I am 6’2” and was in need of the right height dining chair (24”) and smaller 36” round table. Alondra Cruz Torrebl was patient, kind, and professional. She moved different chairs to a table we liked until we found the right combination. I highly recommend her at the Ashley Furniture store in Fremont, CA.

I wish I could give minus stars, Worst place to buy furniture from, the sales Rep named Tham is specially the worst. He doesnt know what he is doing. We purchased the Trinell 72" entertainment centre from him and asked him to set it up for the whole thing for delivery and full setup. While creating the order for us he only applied the delivery and set up to the fireplace insert and rest of the pieces he marked as direct ship. We also asked him while paying about it and he said that didnt mean anything. Our entertainment centre was supposed to arrive on 23 august and they were supposed to set the whole thing up for us but the boxes started arriving through fedex just 2 days after placing the order, and after calling the store, We were informed that there is no setup included apart from the fireplace insert, that is when Tham called us telling that he made a mistake while setting up our order and now he will personally visit our home to set it up for us. its been over 3 weeks we have been waiting for him to come but he keeps giving excuses each time we call him and hasnt showed up so far. After getting frustrated looking at the boxes we already set up the TV stand and today the fireplace insert was delivered, now the delivery team that arrives does not speak single word of english they damaged the tv stand shelf while installing the fireplace insert also there is a big foam piece inside the fireplace. and Ashley store doesnt have a technician available untill september 13 . Which is another 14 day away. Overall it has been a nightmare buying from this particular sales person. Ashley definitely needs to train their sales reps and installation techs better.

This was my first ever visit to Ashley and everything just clicked in terms of what I wanted to buy. Neal was amazing from the moment I entered the store. He made sure we were comfortable and went extra mile in making sure we made the right purchase. Thanks to Neal & the team there. Wonderful customer service.

Cristina Thanks for all your help with regards to our dining table purchase and your wonderful support during the purchase process. Thanks to Tham as well.

I recently had the pleasure of visiting Ashley’s and was fortunate to be assisted by the outstanding sales associate, Issiah. He was very welcoming and made our shopping experience not only efficient but also enjoyable. Unlike some sales associates who can be pushy or overbearing, Issiah struck the perfect balance. He respected our space and give us time to discuss our options. We found the perfect dining table that compliments our space beautifully. Thanks Issiah and Ashley team for a wonderful experience!

"this is not a playground, if you guys wanna play go and find a playground", this is one of their staff said to us after my kid falling down onto the floor (my kid was just walking and he wasn't "playing" anything). Thanks to this staff for the great advice and his cold blood.

Bal has been most helpful in assisting me to select the recliner & sleeper sofa. She’s not only very patient but also extremely thoughtful.

Went to Ashley today meet the kindest salesman Neal I can say I would come back just cause of him

Great customer service. I Bought a couch and customer service was professional with No pressure. Answered all of our questions. Salesperson was Bal, and she was a 10.

I came in to Ashley’s to purchase furniture for my new Apartment and Tom was kind enough to show me around and explain the difference between different items I liked. Super patient and kind! 10/10 would recommend Tom

This has been my go to place for all my furniture needs since moving to Fremont! They have great range and variety of furniture which I absolutely loved! So far, my experience has been positive! All the staff there are very knowledgeable and helpful! I would def recommend this location if you're looking for new furniture!

Good customer service. Deepak helped us a lot! He was very helpful during the whole process. Great experience with him and this store.

Bal was patient on taking care of what we want. We like the design and everything.

Tom was super helpful and made furniture shopping great fun!

The store has good selection, but I had a poor experience with a pushy salesperson

Love Christina! She is super professional and helpful.

I have lived many places and gone to many stores in my life but I was very impressed upon visiting this store. The moment I stepped in it was evident there was thought put into the presentation and organization of the showroom . I will definitely be coming and recommend their store. Great job on whoever is staging your showroom!

This Ashely store rocks! We had excellent customer service from Isaiah, Sahara, and Devin. They were patient with us as we looked through and decided what we wanted, and helped us with any questions we had. In the end we also got a great deal on some items that we were looking for.

Neil and Devin the manager went above and beyond to help us find our sofa. They stayed out past 9pm which is their closing time to give us the best deal possible. They also told us that they’ll give us free delivery if we come back again. We will be back soon to find a coffee table!

Very friendly and knowledgeable service here. I felt well informed after my visit

So the other day I went to get few pieces of furniture and i ended up having the best mattress it’s called Tumper Pedic and as far I’m getting new mattress definitely I need new bed and i got special treatment by the GM Devin Arguella, he did everything for me and gave me the best deal, whoever wants to get furniture I fully recommend to go there and ask for Devin and I’m very sure you’ll not regret

Love the management here. Devin thank you for everything.

Large assortment of furniture, mattresses, and decorative accessories to choose from at this store. They had on display a variety of options for the style and layout of our home. Friendly and informative staff made for a great experience overall for my family.

I recently went to Ashley in Fremont to purchase a dining room set and a sectional. James assisted me and provided me with not only excellent service but in addition professional advice on the correct sectional as well as making my wife very happy. We received delivery and we are very pleased. We recommend Ashley in Fremont. Ask for James.

I had a family member wanting furniture. They asked where to go. They only arrived to USA 1 yr ago. I advised them to go to Ashley furniture HomeStore Fremont. They were pleased to see my advice was a good. Thanks for treating my family like gold.

I had a good interaction with the sales and management team here. I knew what I wanted and they took care of it over the phone for me and my server was delivered within a week. Great customer service. Thank you.

Me and my husband ordered new bedroom furniture at the Fremont store and had such a positive experience there. The staff was very friendly and helpful, the store manager Devin came out to say hi to us and even helped us decide on what to get ! The customer service team especially was the biggest help to us ! Will definitely recommend

My sales Associate I have a great experience shopping in Ashley in Fremont store

I recently purchased a dining table from the Fremont location. Exceptional customer service. The store manager helped me get the best deal, made the paper work really easy. I made some last minute changes after placing the order and they happily accommodated that right away. Furniture was delivered ahead of schedule and assembled within minutes. Totally hassle free experience and would recommend this place to all my friends in the future!

(Translated by Google) The staff of this store is very friendly, the manager Devin is very helpful. I will definitely be back to buy more products in this store, the service was excellent, a highly recommended place. (Original) El personal de esta tienda es muy amable, el manager Devin es muy servicial definitivamente volveré a comprar mas productos en esta tienda el servicio fue excelente , un lugar súper recomendado

Devin was outstanding always and I mean always cheerful. A delight. Very helpful. Sahara such a help and very patient with use. Great team!!!

I recently ordered recliners for my living room and i did not want a fancy one. I worked with a sales person and the store manager Devin to help me choose the best color and style because i did not know much about them. They were all very nice to me but something with wrong with the POS system, Devin came up to the customer service desk and asked the office staff if she can assist me with the sale. She was very nice and great attitude and wrote the sale as a home delivery so quickly for me. I was out the door with my new recliner in an hour. I had a very good experience and would gladly come back to the Fremont store.

I worked with Devin the store manager to pick out some furniture for my new apartment and he helped me get amazing product at a good price. I love my new couch and rug and will be looking forward to getting a new bed frame and gaming desk as well!!

Wonderful place especially the salesman Ahsen.Very friendly person and he knows what the customer wants. He will not try to pressure you to buy anything but will do his best to solve your problems. For this reason we would go to this Ashley again and again.

Love to buy the home furniture from their

I had an issue with my delivery (delivery team refused to assemble my furniture even though I paid extra for these services). I called Ashley Furniture nearly every day to try to get someone to assemble the furniture and most individuals were not helpful, did not provide any meaningful updates, or didn’t seem to care about the matter. However, 6 days after the original delivery, I spoke with Cristina at the Fremont Ashley and after she got involved, the furniture was assembled within 24 hours (she even followed up after the assembly to ensure the issue was resolved properly). While the overall situation was an absolute nuisance and extremely frustrating, Cristina was incredibly helpful and I certainly appreciated her assistance with this matter

This is my go to furniture shop in the bay area. They have high quality furniture with with competitive pricing. I recently purchased a mattress and Ahsan helped me out to find the right mattress based on my requirements, i am 100 satisfied with the customer service . He is a top notch sales person and I highly recommend asking for him

I went to Ashley store fremont and Ahsan helped me out to select the most appropriate mattress as per my requirement. I have back pain and he has very vast knowledge of what exact postures can help you to recover your muscles. Ahsen is highly recommended, if you get a chance to visit Ashley, he can help you out to select as per your requirement or even better ones with very good deals/discounts.

Love going to see James Scoggins! A true professional and an even better friend in the business! I will always go to James!

Went into the store today very frustrated with the online experience and the store visit totally turned it around and I’m so grateful! Nicolas and Isaiah were so incredibly helpful and made the experience quick and easy! Excited to get our new sectional so soon thanks to their attention to detail and thoughtfulness!

This review is mainly for the delivery and after sales support: We ordered a "BRAND NEW" dining table and chair set. The selection and sales process was smooth however on the day of the delivery we noticed that the table top of the dinning table had a scratch and one of the table had damage mark. I refused delivery but the delivery team told me they need to open a ticket and cannot take it back. They opened a ticket and assured that the items will be replaced and also took pictures. The customer service folks dispatched a team to take a look and told me that they will not replace it but fix it instead. I told them that I had paid for new items and refurbished items and would need a replacement. The story now changed by the customer service stating that I allowed the delivery and after this the items cannot be replace but only fixed. After all this I was assured by the technician on site that after the items are fixed we will get a call and if we are still not satisfied they will replace the items. Turned out that this was a short story and I have never received any call from any rep from Ashley to follow up and close on this. The after support team is nothing but a bunch of rude liars who really don't care after an item is sold and will go give many excuses and not do what is promised. Beware of what you buy and where! Just editing this review to add the comments from the generic reply sent by Ashley. To clarify not everything was delivered based on what we paid for (bought new items) but got the items delivered were damaged.

We went in to browse around, there was my husband, my kid and myself. We felt unwelcome, there was an older Chinese sales lady there being rude toward us and telling us that they won’t be held responsible for if our child falls in the store. She spoke Mandarin to us and followed us around the store. It came out of nowhere and we saw her again after a few min and she’s saying similar kind of comments. It’s rude and uncalled for, she basically kicked us out of the store. Let’s just say that we won’t consider buying from Ashley’s for anything. I have never felt this way being a parent, it’s like I am in the wrong for having a kid.

Rude people in dining area, no business being a salesman.

Recently moved to the Bay Area and went into this store along with my family to shop for a dining table and chairs. The young salesperson in the section was easily the rudest and most condescending person I’ve encountered in my new home town. He was so obviously rude that my 9 year old piped up and said I can answer that. @AshleyFurniture - Your brand is can be better than this.

Clean and nicely laid out.

Absolute worst service experience. Never purchasing anything from this particular store or Ashley furniture. Went in to purchase a couch, the sales representative charged us for a warranty which we had already declined but we’re still charged for, until my husband pointed it out and asked for a refund. We were told that it would come in separate boxes and will be assembled in the apartment. The couch was delivered in its entirety and wouldn’t fit into the elevator. The sales associate or customer service couldn’t do anything besides cancel our order. Save yourself the hassle and go elsewhere

Stalking customers while they're browsing is a terrible way to treat customers. Not to mention the couches were mostly stiff and way too expensive for what they were.

Nice and comfortable environment and Associate Sarah there was a great help to figure out what we needed.

Walking through the store you feel the positive aura; beautifly arranged. Devin and his team knew their furniture. They provided excellent service and would revisit for more purchases. Love our table and sofa quality.

When we 1st got there a woman kept following my son and I around, it was very annoying. My son and I were ready and couldn't find anyone

Sarah P. was incredible knowledgeable and friendly! She made buying furniture really fun and engaging. She made my wife and I really comfortable as we tried out all the couches in the store and even offered to dim the lights while we laid on one of the sofas! You will not find a more helpful, friendly, and funny sales person. Thank you Sarah!

It was a very helpful and guide full experience, plus my first time as well. Really enjoyed testing out the furniture and being helped by Sarah. Thank you Ashley!

Cristina Torres is the manager and worked on my project for hours. Great customer service!

Purchased a wall art from the store for 180$. Went home and looked the same up on their website and saw that it its on a discounted rate for 149.99$. Called the store for a price match and they asked me to come in all the way. Such a poor customer experience and process. Would recommend anyone purchasing here to look up the same product on their website to see if it's discounted online to get a lower rate.

Dj was extremely helpful and attentive. He took his time to show us everything we were looking for !

Tanaia and Paula were superb! We had ordered some items at Ashley’s (in the former Milpitas location), which had initially been delivered in a slightly different color (an honest mistake from the delivery team, not the salesperson). They were able to not only fix our issue (which we had struggled to do by phone), but also to change part of our order (loveseat to a sofa) while maintaining the discounts that had been applied. They really went above and beyond, and are excellent customer service workers (respecting both the employer as well as the customer). Thank you for your help!

Ahsen was excellent! Exceptional service! If you need any furniture find this man! He will make sure he gets you exactly what you want!

Great exp

Sarah Palafei - was super helpful and thoughtful. She helped us think about our furniture selection and anticipated so many of our needs. It’s too bad there’s not an option to give them all the stars in the sky. Excellent!!!

Just purchased a beautiful recliner set at the Fremont location, excited about it! Sara P provided us with all sorts of information and answered all my questions. She was so helpful, nice, and easy going - Thank you Sarah! Will be returning to Ashleys

Went to this store last week. We were attended to by Esmeralda. I usually don't take the help from store assistants since they tend to force their way, but she was totally different. Right in the beginning, she said I am here to help, not to sell. The conversation had just begun. We checked a lot of sofas, area rugs, dining tables together. Discussed kids' nurseries, schools, bay area & what not. She went onto spend hours with us with matters beyond furniture & we came out as happy customers. Though we could not buy a lot of things we wanted to buy, it was a beautiful experience & would love to visit the store again & again. To my surprise, everything they had in the store was pretty affordable & many of them had free shipping option too.

The manager is very rude. Asked why the price in other Ashley store is cheaper than than his seems he got angry. No room for any negotiation in store. We ended up on buying the same piece of furniture dinning table from Ashley's website for 200$ cheaper with expensive (compared to website) warranty what they were offering. Store is good for window shopping dont waste time in talking to sales or manager.

I went to the Milpitas store and then got to know that it’s being shutdown (not shutdown shutdown but moving to Fremont). I realized that there is new one in Fremont so visited this one. This seems bigger and nicer and at a very good location :) One thing I forgot that staff is nice and careful about the belongings if someone forgets there. They keep it safe. I lost my phone and they gave it back after the identity check 😊 They have variety of options in furnitures and bedding. Discount is always confusing though. How come they always have pretty decent discounts (talking about Ashley not this particular store)

Very good service, knowledgeable! Now what customer needs

Very helpful staff. I was there yesterday lady Gail helped me to find my desire furniture.

Yesterday I went to Fremont Ashley store which recently opened Devin store manager is very help . He help with my living room furniture & bedroom furniture. I recommend him.

Yesterday I went to Ashley furniture in Fremont. They recently opened this beautiful store. They have a good collection of furniture. James Scroggins was my sales person. He is the most knowledgeable sales person I have ever met. He explained me about the product very well. Very friendly and courteous.

Ashley furniture has a wide selection, amazing staff and high quality furniture. Very helpful and honest sales team.

The manager was very rude. When we politely refused on taking the care package he got angry and said “Don’t come to my store if something goes wrong” We ended up on buying the same piece of furniture from website for 100$ cheaper.

The staff was friendly and helpful

Beautiful showroom & friendly associates !

I am moving from Arizona to California. The online Ashley's website was faulty and not allowing me to place an order. I called into the Fremont location and was directed to James who placed my order. James was so incredibly nice and his customer service was excellent. He was such a pleasure on the phone! He also gave me the best possible price for my purchase, which I greatly appreciated. Thank you James!

Excellent Experience thanks to Donald and Tito. Donald gave his best to answer all question and provide Information necessary for my purchase of a bedroom & dining table set. Tito provided excellent support regarding product details and delivery. I am looking forward to receive my bedroom & dining table set. I appreciated your time and effort during my visit. I am very fortunate that I purchase my stuff from Ashley Fremont store.

I came to this store for their grand opening. Amazing collection of furniture and very respectful sales personnel. Fozia was our salesperson who helped us find the furniture we wanted.

Thank god this place is closing down!

This store is beautifully laid out but the run around they give you when they screw up your order is ridiculous and nobody knows what is going on, the wherehouse can't give you answers to why they screwed up and then to get your money back is a joke! Nobody can tell you names of upper management or give you a direct number to contact the accounts office, the guy who sold the furniture to us was knowledgeable and great at his job and the lady who has been trying to get me answer is also doing a great job, but I'm getting the run around and I can't imagine why this store was recommended to me. Who the hell owns this? I think the reason for the person not showing his name is because of the lousy way they handle their mistakes. Dont get me wrong there's always room for human error, but come on be honest and take ownership of the situation and fix it. Unless you can purchase on the spot and take home your furniture that same day , I don't recommend it!

This place sucks Big time... poor. Everything

I am very upset as the furniture supposes to come today but it hasn't arrived. Even worse, nobody even called me. When I called the store, I was transferred to another line for waiting than got disconnected by saying "Good bye". What hell of the store? How could they stay in the market during business like that? I am going to the store and going to cancel the order by talking their manager.

I've been wanting to get a sofa and coffee table and wasn't satisfied with the local options (I live in SF). I read really bad reviews about Ashley furniture here and on yelp, so I was really skeptical. But I figured that since they are still in business, then it must mean they at least have some happy customers, right? So I took the chance and went there to take a look. I asked about other discounts and the sales told me that there's a special 25% off Chinese New Year discount (I am Chinese) but I needed the coupon from a Chinese newspaper. I called my brother to look for me and waited there, eventually another staff came by and told me he could give me the discount anyway. That was 2/21, and my furniture arrived on 3/10 which was not bad at all. I don't usually review things but all these negative reviews didn't reflect my experience with them.