Open today: 10:00 AM - 09:00 PM
The Ashley Store in Fresno, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Ashley Luxe Fresno, CA
I rarely write reviews this detailed, but two employees at this Ashley location truly deserve to be recognized: Caitlin Alec and Viviana. This was actually my very first experience shopping at Ashley. I’ve lived in the United States since 2011, and despite all these years, I had never purchased furniture from Ashley before. I truly hope management takes a few minutes to read this because these two women deserve to be recognized. Our experience lasted nearly a month. We purchased a sofa that unfortunately had an issue, returned it, selected another one, made several changes to our order, dealt with financing, shipping, returns, and multiple visits to the store. Throughout this entire process, we worked with several employees, but Caitlin and Viviana were on a completely different level. Caitlin helped us choose our furniture, and she was absolutely amazing. She was honest, patient, friendly, knowledgeable, and incredibly professional. What impressed me most was that she wasn’t trying to sell us the most expensive sofa or simply close a sale. She actually told me, “I have kids too,” and she started giving me advice as a mom. She explained which fabric would be easier to clean if my children spilled something, which sofa would be easier to take apart and put back together if we ever needed to move it, and which option would simply make life easier for a family with children. I never once felt pressured to buy anything. Instead, I felt she genuinely wanted us to make the best decision for our home. That kind of honesty is rare, and it earned my complete trust. Viviana was equally exceptional. Our return and exchange situation became very complicated. Certain items had already been processed for shipping, and Viviana clearly explained that once they were delivered, I would have 72 hours to return them. I came back within that time frame, but not all of the items had arrived yet, so I couldn’t complete the return. I came back again while Viviana was off for two days, and unfortunately no one else seemed to know how to process everything correctly. We spoke with multiple employees and managers, but no one could solve the issue. The moment Viviana returned, she understood the situation immediately. Within just a few minutes, she processed every return correctly, fixed the order, accepted the items, and honored the fact that I had originally come within the required 72-hour return window. Watching her work was honestly impressive. She stayed calm, kind, patient, confident, and incredibly professional from beginning to end. She solved in minutes what several other employees couldn’t resolve over multiple visits. Both Caitlin and Viviana completely changed what could have been a very frustrating experience into a positive one. They represent exactly the kind of customer service every company hopes to have. Because of these two incredible women, my very first Ashley experience became a wonderful one. They are the reason I’ll feel confident shopping at Ashley again and recommending Ashley to my family and friends. Ashley is extremely fortunate to have employees like Caitlin Alec and Viviana. They deserve to be recognized for their professionalism, integrity, knowledge, and genuine care for their customers. Thank you for making my very first Ashley experience such a positive and memorable one.
Great customer service!
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No interest will be charged on amount financed and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/31/2025 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.