Ashley HomeStore Fresno, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
We spent a 1000 dollars for my storage bed not only when they assemble it they damage the bed when they leave right away and didnt say anything about it. Then we found 3 metal bars left in a bag when we called told they be by in an a hour its been 3 hours no one has came back hopefully it doesn't fall apart on me tonight NEVER BUYING FROM THEM AGAIN save your money and go elsewhere
Last night my family went into the store to buy furniture for our new house. We had a helpful young man named Bobby help us out. We found some great things and at a great price. We were told the delivery will be a while but I think for the deal we received it will be worth the wait. The manager was also very helpful she explained the delivery process and made the transaction go very smoothly. I'm so excited, I will definitely shop there again!!
I bought $6169 worth of bedroom furniture on 6/6/2020. I did not finance, I used my own paid off credit card. I paid extra for premium delivery (8/12/20). I was then told the furniture would be delivered 8/24/20. I have since received 2 E-mails stating delivery date is unknown. I went into the store on 9/5/20 and was told I was scheduled 10/14/20 for delivery. I went home and thought, it must be nice to use someone else's money for free while I am paying interest on a card. (not going to pay the card off until products are delivered). I went into the store on 9/18/20 to get a refund. I was told there are no in store refunds and someone will contact me in 5 to 7 business days to process my refund. I feel a person or business who takes your money and fails to provide services or product then refuses to refund your money is a thief and liar. They should not have sold me merchandise they did not have it could not provide.
Great furniture, helpful staff, nice managers, fast delivery!! Will go back next time I need furniture!!!
We went in to the store tonight, for starters it is beautiful!! We were greeted by Jerry. He allowed us to look around and was able to answer all of our questions. We bought a dining set and some bar stools. We definitely would shop there again!!!
Had a great experience with Alenas help! She made sure I got what I deserve on my furniture with the best deals ! Plan to go back to furniture rest of my home.
Service in store was great and I was super excited to get my new living room set but it's been over a month and we finally received a confirmation yesterday that they were ready to deliver on Sunday (in 2 days!) and now I just got a call that they actually have to reschedule for October! 😡 And the lady who called tried to give ME attitude about it!!! Don't go here!!
If I could put zero stars I would. Delivery dates are a lie and I will take my business elsewhere. I will never shop here again
Terrible customer service. We were told we would get our couch on August 21st by an associate Kat that day came and went with no delivery so we called and they said it wouldn’t be delivered till September 14th then September 17th. Got a confirmation text on the 16th but the next day furniture never came, called again and customer service was rude and basically told us the couch wasn’t coming in and wouldn’t be delivered until Oct 1. No one at the store owns up to the mistakes and talks to you in a rude manner. When you ask to talk to a manager the employees do anything they can to prevent you. Even the managers don’t care about the situation and do nothing to help you. Canceled my order and will be looking elsewhere. For context we moved and haven’t had a couch for two months because of Ashely Furniture. Do not trust this store unless you want to be scammed.
My wife and I went into the store this afternoon and bought our daughter a beautiful bedroom set. Our sales lady Alana was a pleasure and very knowledgeable, she gave us space to look but was available whenever we had a question. The manager Leean was a delight as well. My daughter is very excited about her new bedroom!! If you are looking for quality furniture at a great price without pressure go to Ashley in Fresno and ask for Alana.
I bought a couch four months ago still never received the ottoman its gonna take six months to get here so that means that I only got two months until my ottoman comes in great for me customer service is horrible they get you anyway they can they will tell you yes to everything until it’s time that your stuff arrives anywhere around time. once they receive your money they will promise you the moon and stars and six months later you might have half of what you ordered this is from experience not from here to see and still have no Ottoman customer service Promises moon and stars but never dates and times. Ask the person who delivered the couch to put on mask and got really agitated and slam the new boxes down on cement and have video footage on it from my home security
Purchased a sofa, LS and recliner and a day later I see it is $800 less online. I got to the Fresno store and a rockstar named Yvonne takes care of it immediately. Very happy with the servive and looking forward to the furniture. Have to wait a bit but find something that’s next day in the age of Covid. Would definitely reco this store and Yvonne
(Translated by Google) I love the designs. And the prices are affordable, there are even very good offers. (Original) Me encantaro los diseños. Y los precios son accesibles, incluso hay ofertas muy buenas.
Not A Good Experience. Waited over a month For A Desk that they Never had. Delayed Deliveries. No More Shopping At Ashley For Me.
Had a great shopping experience with Bobby. He answered all my questions and we got a great deal!! His manager was also very helpful she made it possible to get our living room early as possible and we will get the rest of our stuff as soon as it comes in!! Definitely recommend this place!
Called 7 times waited 15min each time and goes to voice mail said will call back between 24 to 48 hours m nope!!
They are eager to earn your business but that is where it ends. Received a message to confirm my delivery. Made arrangements to be home for the delivery and got rid of existing furniture. Nobody bothered to notify me that my item was not even available to ship much less arrive as THEY scheduled. When I called I was treated terribly and never apologized to. Ask to speak to a manager and one employee asked, "why do you think they can produce your furniture?". When you make a mistake just admit it was a mistake, but each of the 4 people I spoke to told me I was never guaranteed the delivery of today and the text is just an automated delivery that did not guarantee delivery. I feel as a customer if they reach out to confirm a delivery I should be able to expect that as a guarantee. Nobody takes any ownership for their mistakes. The furniture was ordered in July, so it has already been a long wait. So now my family and I have an empty living room until they decide to fix their issue. If you want customer service I suggest you take your money somewhere that actually values the customer and works to resolve their issue rather than make you feel like you were wrong to expect service and a product for your money
Had stopped before and my husband and I were never happy with the sales personnel. We really needed a bedroom set for our daughter and we stopped by again on Monday 9/7/20 and could not have been any happier because Ernie Cua was fabulous. He guided us and helped us through our purchase and made us “the customer” feel great. Will definitely go back but only deal with Ernie, Ps he is off in Thursday’s and Friday