Ashley Store | Fresno, CA 93720

Great service and very helpful.

I went looking at couches, A.J. was really helpful!

This place is great the lady AJ helped me and was very knowledgeable

AJ did a amazing job at showing me furniture

Stopped by real quick while charging my car I wasn't planning on buying but they got me an amazing deal on my bedroom set i got a free mattress and will be delivered this week Shoutout to Alma and the sales manager Daniel for working with me they are awesome will be back when I need more furniture.

Nick Moua was very helpful and patient with us. The service was great. Will love to buy from here again.

Tou was the most honest and kindness sales person I’ve encountered! He put our shipping needs nice his sales goals!

I purchased a bed and kitchen table on 07-13-2024. The delivery date was 07-19-2024, however, my kitchen table arrived damaged. I was asked if I was willing to keep the table which I obviously declined as I paid full price. The delivery men left the bench and chairs and stated they would reach out that same day to reschedule a new appointment day to drop off a new table. It is now 07-23-2024 and have not heard back from Ashley furniture. Upon calling the store I was put on hold for an overwhelming amount of time without a response. At this point, I am furious as I paid 3,000 and still no kitchen table. Not only did I take a day off work for the delivery that was unsuccessful but now I am having to chase down a store without a response. Horrible customer service. Please come pick up what was left and return my money ! Horrible service! Stay away!!!

Quick, transparent, and easy to work with. Ask for Antonio, very friendly.

Tim Xiong helped us purchase a dining set. He was very professional and helpful! Nice young man. Thank you!

Such a bad experience we had at ashley store, bed came broken and they said we need to wait for 15 days to replace it and they cannot cancel or exchange the bed, they lie to sell their product, make sure to have a written proof what they are saying.

We came in to purchase a bed and kitchen table. Upon arrival, the associate Nancy was very diligent to ensure she was listening to our needs. She was patient and took her time despite our indecisiveness. Nancy did not make us feel uncomfortable or pressured and teamed with her manager Tony to accommodate my family’s needs. HOWEVER, when closing the deal, the Sales Manager Tung stepped in. To be quite frank, he was abrasive and demeaning to Nancy questioning her. As a customer, it was offensive and unprofessional.

Super nice and helpful. Explained everything to us in detail.

Ernie was extremely helpful and friendly. He helped us get the best deal on a couch and table. 10/10 service.

Ernie is the best, he’s the man you have to look for furniture

I would like to give Ernie a shout out. He was very helpful and very funny and professional. Great customer service. I am looking forward to my new dinning chair furniture.

It was great working with Joshua, very helpful in helping us make decisions. An amazing experience!

It was very nice

Excellent service -J Camacho

If I could give 0 stars I would. I recently moved to Fresno and decided to go Ashley store. It was issues since day 1. I am not happy with the experience from the store or customer service. I bought a dining table and now I cannot return it and no one has been able to help me, I was never told about any cancellation or refund policy. First it was delivered on the wrong date and time it took two weeks to get it delivered from the promised date. When it finally arrived the table was damaged. I called customer care was told all sales are final and there is no policy that say I can return the table. I called the store to speak to the manager after many attempts talking with customer service to fix the issue I’m told that he or she is on a conference call and he will tell me the same thing customer care is telling me. I feel I’m being bullied to keep something that is damaged and I no longer want due to horrible experience and stress they are put me through. UPDATE: The store has not addressed any of my concerns like it was posted on the review response. I just keep getting the run around. I have emailed and still nothing. This is a nightmare

Great options and good prices too. Jerry was very kind and helpful. Highly recommend, and would visit again.

It hands down was tough to decide on which furniture to go with, however Mo made me see the full picture of what my setup was and what I needed. If you’re getting into a new place like me, or simply need a fresh set eyes of eyes for a remodel, Mo is the guy to go with

Rose assisted us in buying a new recliner, very helpful and knowledgeable about inventory and pricing!

ERNIE WAS GREAT!! Gave us space and checked on us without pressure!! 10/10

Ask for Moe if you go into the store! He helped us reach the price point we needed for the furniture we wanted. He shows initiative and does whatever he can to help!

Nice selections

Great service with Nancy ! Will be back next month!

AJ was the best!! It was so easy, I went into the store and found what I liked.I went home a price matched.I realized they were the best price for what I was getting so I called.AJ sent me a link and I was able to purchase my whole bedroom set over the phone. It will he delivered in a timely manner. Super easy.Will definitely call her again.

Purchased a sofa and love seat about a week ago. Josh was a pleasure to deal with. He was available to answer questions and made us feel comfortable. At no point did we feel pressured or forced. The manager also checked in with us to make sure we were taken care of.

Aj was very nice. Noticed we weren’t greeted in the beginning and said she was sorry that we weren’t greeted and then processed to greet us. Help us order the piece we were looking for.

I worked with AJ, she was incredibly helpful and professional. Notably, she gave me the space I needed to browse on the floor and checked in without making me feel suffocated by a salesperson. A stellar experience, give her a raise.

AJ was great, very easy process!

Always a great experience!

Awesome service

AJ was amazing!! New bedroom set and sectional

Very friendly quick process will come back again thank you aj

Ernie helps us today we where looking for couch and bed frame we recently moved he was very welcoming help us with the Ashley credit card and we got good monthly payments.

Our sales representative Nancy listened to our concerns and was very helpful. Nancy was knowledgeable and wasn't overly attentive in any way, she did show us several options that we could choose from, explained the benefits and downsides of each one. We are happy the service and atmosphere at Ashely Furniture.

My wife and I got a chance to work with AJ, and She really helped us out picking the right furniture. Our bying at Ashley experience was awesome!

I had the pleasure of working with AJ during my recent visit to the furniture store, and I can't recommend her highly enough. She was incredibly efficient, ensuring that my needs were met promptly and accurately. Her patience was evident throughout our interaction, as she took the time to listen to my preferences and answer all my questions thoroughly. AJ is exceptionally informative and provided detailed explanations about the various options available, making the decision-making process much easier. Her attention to detail ensured that every aspect of my purchase was perfect. Beyond her professional skills, AJ's outgoing and friendly personality made the entire experience enjoyable. If you're looking for AWESOME service, I highly recommend stopping by and speaking to AJ. She truly goes above and beyond to help her customers.

Ernie was great

Thank you AJ for all your help. You were very helpful in looking for what I needed.

Great service, very patient and understanding of our needs! AJ is awesome!

Our salesman was Ernie. My 84-year-old mother and I came in to buy a Tempur-pedic bed for her and he was amazing. He dealt with her as she is hard of hearing. He had the patience and respect to speak to her directly. There was no pressure and he answered all of our questions and helped, if I ever need or the family ever needs any thing that Ashley offers, we will definitely be back and ask for Ernie

I purchased my couch here and came back for my bedroom furniture. AJ was very helpful and delightful, she helped me with all my questions and I left happily with my furniture. Great place, definitely recommend!

Nancy was the best! She literally walked around the store with us for like 3 hrs until we decided on what items we wanted and she made the purchasing process fast and super easy. We are in love with our new couch and coffee table (and a few other items not pictured) I will definitely recommend people to look for Nancy when shopping at this location :)

Angie and Daniel at Ashley were great to work with! If you’re looking for new furniture I highly recommend you go see them.

I have been to this location 2 times in the past year and have left disappointed both times. The sales people we have gotten both seemed not to know all the details about the products and did not seem excited to sell something on the day we visited. We were looking for something specific ànd there were very few options available.

Ernie was very welcoming and made the process easy on purchasing my new couches. Thank you!

Erniw did a great job

Ernie did an excellent job!

The service provided by Alma and manager lenguas was incredible. Very attentive from time of arrival until the end. They took their time and helped me find everything that I was looking for.

Ernie is great

Customer service rep. AJ was extremely helpful

One of the best furniture places around. Comparable prices and good quality. Nancy, Tou, and the Manager Tony were all great. Nancy listens to the customer, gives space, and is very kind and patient. Ask for Nancy or Tou. Bought several pieces of indoor and outdoor furniture.

We had such an amazing experience shopping for a couch and a table. Daniel really made the process smooth for us and made sure we loved the purchase we made.

Me and my mom went here looking for new furniture for our living room. Out of everyone there, Angie was the one who came to ask if me and my mom have been helped or not. Super sweet and nice lady! She’s super helpful and really easy to talk to. Thanks for your help that day Angie!(:

I am very pleased with my nightstand and how fast I was able to order it and get it and the gentleman that help me with fantastic

Great customer service! AJ was a pleasure to work with!

AJ was very helpful and made our experience great!

AJ was amazing and knowledgeable. Thank you.

AJ was great, provided excellent customer service made furniture shopping an easy enjoyable experience!

Jerry is the MAN! Jerry is very knowledgeable and takes the time to find what best fits the need of the costumer. If you find yourself at the Ashley store in the Riverpark area of Fresno, CA, be sure to ask for Jerry. He’ll take care of you!

I had the best experience purchasing furniture for my new home here. Jerry assisted me and was knowledgeable of all the furniture and all the entities to it. I will definitely be coming back for more furniture in the future and would recommend friends and family to him and this store.

AJ

Beto and tung were amazing and super helpful! They went above and behind to ensure I got everything I needed and at the best price!! Great customer service. Kind, funny and helpful!

They charge thousands of dollars for cheap furniture and people who have low income can't afford to furnish their homes

Went to the Ashley Furniture store and was greeted by the sales lady AJ. She was very polite and very professional. I would highly recommend going to her anytime. She is also very honest and friendly. Great service!

The service was great. The gentleman that helped us out Jerry Lowe is amazing and store had great deals.

Genuinely disappointed in the service from Ashley in Riverpark, Fresno. I read the reviews online about the service there so tried going online instead. My wife and I placed an order together on my iPhone one afternoon. We both confirm seeing the message our order had gone thru. Even gave us a delivery date then of May 3rd which worked great since my wife was scheduled to be off work. The next day realized I hadn’t received a confirmation email so reached out to customer service and was informed that my order had actually not gone thru. The agent asked me if I had used an iPhone to place my order which I said yes. (It would not be a stretch to say at this day and age that Apple iPhones are the most commonly used mobile devices. Right?) To my surprise the agent explained that I needed to place the order again but this time not from an Apple device (iPhone or MacBook) because their system has an issue with processing orders placed from Apple devices. I don’t own a PC so I ended up having to go in to the Riverpark Ashley Store on my lunch break on May 11, 2024. Walked in and was assisted by Jose Flores who overall was great. He allowed me to vent about my online experience and after explaining to him I only had a 1hour lunch break he got me checked out as fast as he could. Very nice of him. Unfortunately he took the wrong serial numbers off their display and I had no way of being able to notice since Ashley itemizes their store receipts with only a serial number or sku. There is no mention of a style name or color being purchased. Unless a customer can translate or memorize the sku/serial number it makes it very difficult to catch an error or miscommunication. I trusted Jose had gotten the information he needed to place the correct order. It took a week for the King Bed to deliver so it delivered today May 11. As the delivery team, lead by the driver Molina, was bringing the items in I stepped away to allow them to put the king panel bed with storage footboard together. After a bit I went back in to check their progress and found out the color was grey and not white like I had asked Jose to order the day I visited the store. I stopped Molina and he assured me that everything was fine. I was ok to use the bed since a mistake was made on the order and that Ashley customer service would take care of the exchange. We took him at his word and then decided we’d head to the store right away to talk to customer service and make the correction. On our arrival the rep at the door directed us to speak to one of the cashiers who initially indicated yes there does appear to be an error in what was placed compared to what was pulled and delivered. We walked over to where the item was displayed in the store and explained to her how great my interaction with Jose went on the day of the order. The cashier walked over to confirm the color of the order that was placed by mistake and the color or the Robbinsdale bed that we asked for. We waited about 10 minutes for her to speak to the store manager and then she called us over to speak to him. I started in having to once again explain our situation to him. Noticing that while I was speaking to him he was actually distracted by his phone (An iPhone) as he fidgeted with it thru-ought our whole interaction. I was optimistic all the way up until I spoke to the manager. At that point the whole visit felt like a waste of time. Even tho the store associate ordered the wrong color bed they made it clear that they took no responsibility for his mistake. They went on for about 5 minutes telling me what I should have done. Honest criticism for the manager is that he does not belong in customer service. I smiled at him as our interaction began and he didn’t change his facial expression. The team did nothing for us even despite initially telling us that there was an error the cashier had noted in the system. The manager told me that he is not allowed to make decisions on returns and that he was tied by corporate and only they could make decisions on matters like this. I will never shop here again.

We worked with A.J. and everything went perfectly! Thx

New purchase delivered on 5/4/24 I went to several local stores never shopped at Ashley, I will never come back. On delivery day the delivery guy was using a box cutter to unwrap the couch and were very sloppy they placed the couch against the wall 2 hrs later I moved the couch to plug something in and noticed he cut the couch I immediately called the store was told to call customer care which I opened a claim I guess I asked for a new couch as I haven’t even sat on them yet they advised if they couldn’t repair they would replace the couch. Today on 5/8/24 we get a call saying they can’t repair the cut they will have to order a whole new back side I keep asking why should I have to go through this trouble if I’m not the one who causes the damage I purchased something new I want a replacement they said no the tech will make it look new ( NOT THE POINT I BOUGHT SOMETHING NEW I WANT IT NEW NOT ALREADY REPAIRED FOR SOMETHING I DIDN’T DO). called local store Daniel advised same information let them try to fix it I tried to explain not fair I’m paying thousands of dollars and I have to get a repaired item already he said yes that’s how process works, I asked to take it back he said sales are final read back of contract , I said what if I don’t like how it looks he said you can’t complain because we removed staples or stitching, they won’t even take any money off I would be happy with that .This might not happen to you but what if it does , just think twice before giving this place your money they will run you in circles as to who has the final say. Take your money somewhere else save yourself the frustration if it does happen to you

Ernie the salesman was informative and cordial.

Rose made shopping for new furniture a great experience. She is knowledgeable, extremely helpful, and full of great ideas. She is willing to listen, wait patiently, and answer millions of questions. It took me 4 days to make a decision and Rose was great through the entire process. She researched and had ideas ready when I came back in. She considered my question thoughtfully and always answered truthfully. I truly decided not to shop around because of her stellar service. Thanks Rose for a great shopping experience.

Erie did a great job pleasing mom

Still have not received my couches.

Bought a headboard on clearance and after we got home from picking it up, most parts were missing or broken. I didn't check for the screws or bolts because I trusted their wear house manager. Hopefully they keep their word to order and replace the parts.

Ernie was professional and helpful, very easy to work with. He is why I completed the purchase.

Ernie thank you for the great customer service and Daniel too

Aj was amazing, she helped us find the right couch and was great with all our questions!

Ernie helped us find the couch that we were looking for for months. He was so helpful, personable and was so sweet with our kids we had with us. Great experience and we’re so excited about our new couch.

Nancy was very helpful in selecting our outdoor furniture! It was a pleasant experience and will return again.

When we walked into the store we were helped right away and AJ was super awesome. She helped us with everything we needed. Thank you AJ.

Thank you for everything Henry and store manager Tung I highly appreciate it. We end up buying all items from Ashley amazing quality and reasonable pricing. They also helped me to pick all my furniture they had a good taste and they are highly skilled.

Henry is the best! Thank you so much for everything! Many thanks for sales manager Tung he’s truly amazing and very humble and super helpful. We furnished the entire house. Highly recommended

Ernie is the best salesman in Ashley

I can’t complain, everything went well!

I had a great experience working with Nancy Robles. She was very attentive and knowledgeable with store products. I will highly recommend her to my friends and family. Thank you Nancy for all your help!!

Ernie, was so helpfull and great custmer service Will definitely be using him again

Erine and Antiono were great, and helped us find what we were looking for.

Was greeted by Rose, who made our browsing experience...a pleasant one! Helpful giving us some feedback and recommendations to what we were looking for. Great personality!

Jerry was awesome, relaxed and great approach to customers! He’d make Me shop there again

Nancy was great and friendly!

Rose was amazing! It was our first time in this store, we were greeted by her at the, asked us couple questions and then let us check around, didn’t bother us at all or make us feel under pressure, but she was close enough for us whenever we had a question..great personality, thank you Rose.

Thank you Nancy! Nancy provided excellent service and in doing so has earned our trust and we look forward to working with her again.

Henry and ernie they were good and Profesional Thank you guys

AJ salesperson was very helpful, attentive and assisted us when buying a couch .

Ernie helped me with my order. Made it fast and easy to get what I needed.

My girlfriend and I came into Ashley's and we were immediately greeted by Jerry who was very welcoming and friendly. He gave us a very quick introduction on the store layout and let us take our time, which we did and he was extremely patient with us. Whenever we had questions for Jerry he was always ready and answered us with a friendly smile. We were also assisted by Daniel who was equally as friendly and helpful throughout our whole visit. We ended up purchasing a 4 piece sectional and a dining set and couldn't be more happy with our purchase, but even more with our experience at Ashley's. Great customer service and we recommend them 100%. Can't wait to go back for more!

In store customer service was great, but outside of that it was terrible. They cancelled my order delivery date 4 times before actually delivering my couch. I ended up waiting an extra month and a half to get the couch. It’s a nice couch but it was a frustrating experience.

AJ has been amazing! Very accommodating and very nice. Thank you!

Ernie was the best!!

Came in today for some new couches. Nancy was awesome. We walked all over the store several times and she was still willing to show me more. Patience is key and she has it!!! Very satisfied with the purchase of my new couches!!!!

nice clean store, my sales person AJ was a very nice and knowledgeable. She let me shop on my own and did not bug my and try to sale me on everything in the store.

Thank you, Ernie! For helping us pick out couches and a table for our forever home! This is special to my husband and I. Especially since this is what we are getting for our family. And I am so excited for all of this to happen. Thanks for helping us we appreciate it!

Ashley’s has a great selection of furniture and mattresses. We got a new mattress, matching nightstands and chest. Nick was so helpful and really took care of us through the process. We are very happy with our purchase and with the overall experience, as it was also our first time shopping at Ashley’s. We will absolutely be back and reaching out to Nick.

Ernest helped us get a beautiful and affordable bedroom and living room set ! He was so polite and kind.

Ernie was extremely helpful, explained everything in detail, was very friendly and super knowledgeable was able to help us get a great deal and great furniture for our new home!

Ernie and Daniel did a great job getting us what we wanted!

I wish I would’ve gotten the associates name I spoke to because without her help I definitely would’ve gave up trying to order my couches!! Numerous times I kept getting a declined error message so I finally called and after being on the phone for less than 10 minutes, I was able to purchase my new couches!! Very helpful!!

Outstanding cistomer ecperience. The Sales Person made me feel special and was very attrntive and actively listened to my needs and made valid suggestions and i was able to make a choice and i am glad that i did.

Staff was all friends and nice! Nick was wonderful, really informative and not pushy at all. Nancy and Daniel were also wonderful! Everyone seemed to work well together as a team. Enjoyable experience.

Ernie was extremely helpful appreciate it!!!!!!

Great service from Angie !

great costumer service, very helpful

Henry is awesome. Excellent customer service

When I walked in I already knew what I wanted I paid in FULL for a table and a rug . The sales men told me they are in the stock at the warehouse and gave me a date and said it would be the following week but I won’t receive both items and I asked him to push it out to the following week to receive both and so I extended my delivery two weeks in instead of one to get both my items . The weekend before I get my things I get a call saying my items are not in the warehouse yet they need to extend me delivery , we extended it . Ever since then they kept extending my delivery because items weren’t in stock ! I called the manager and he said they don’t tell us a date for delivery they give us a time frame and I let him know that he needs to train his sales men over because I was not told that and he always says on the receipt it states delivery will be delayed if not available and that was a LIE and he also said he’s not going to help me with anything because I’ve only waited a month . He was very rude and didn’t care what so ever . Never again will I order from Ashley’s furniture , they are suppose to be a high brand furniture store with good quality service but they have horrible delivery and once they sale is over the people in the store including the manager do not care after .

Ally did a great job helping me on purchasing a new dinning table. Amazing customer service!

(Translated by Google) I love all the furniture, super good quality. (Original) Me encanta todos los muebles super buena calidad

Thank You Nancy! She helped me while helping another family picking out furniture didn’t forget me ,took care of business got it done excellent service had to go back and see her to buy more furniture Thank you Nancy for putting up with me! Ashley’s Best furniture in Clovis and Fresno area I’m enjoying my new furniture.

Great experience buying a whole living room set the team answered all of our questions and was patient with us while we made a decision Daniel and ally and Henry helped with this purchase they were all great. Jerry has always helped us with our previous purchase and he’s just so calm with us even after our kids have been screaming and crying to go home after two hours of questions 😅

Have used them for a lot of things--office, home, multiple apartments, etc. Experience has fallen off so badly. They just LIE constantly and then look at you with smug $h!+ eating grins. Absolutely INSANE experiences lately... Most recent example: went in for bed frame and dresser. Confirmed items w/associate (who had been VERY nice through entire process). He enters info for cart etc, I confirm it is accurate, all is normal. I go to pay w/Ashely credit card + financings etc. suddenly issues come up. He confirms account is active, and full credit line is available (I had paid everything and not put anything new on it in over a year). SO why is it giving error message? He doesn't know. He runs off to manager, who takes care of everything on his computer. Comes back and says "everything's done and taken care of I just couldn't do it on my ipad we had to do it at the computer station" ok fine. WELL delivery day comes--THE WRONG ITEMS. The delivery driver had me sign before he brought it inside (I know--I should confirm items first, absolutely understand, BUT you reader know as well as I do when they shove that phone in your face for a signature you're not thinking about that...) well the dresser is the wrong one. I tell them, they basically say "too bad go check w/ store you purchased at" so I drive there and tell them i'd please like to swap it for THE ONE I CHOSE and they say "no returns". literal quote from manager "it's your property now" I said I want to exchange my property for the property I actually purchased. He ROLLED HIS EYES at me?? Are you SERIOUS?? Look, I'm not a Karen(sorry to innocent people named karen) but I could not BELIEVE how they were acting toward me. The item had a completely different name + price but they wouldn't do anything about it?? He said "if it's damaged we can exchange it for one that's not damaged" it's like he was deaf. SIR, THEY SENT ME THE WRONG FURNITURE. They don't care. They're just trying to get their sales. Go literally anywhere else... I have bought two couches, two beds, two tables, two ottomans, dressers and rugs from them as well as various home decor. I'm not going back. They used to be great, now it's just a disaster. Useless.

Ernie did a wonderful job with helping us find what we needed.

No pressure, great service.

Great service by Antonio. I went in to buy a recliner and Antonio directed me to the ones specific to the kind of recliner I wanted. My questions were answered and I was given full attention. Overall, it was a really good experience.

Ernie very helpful and knowledgeable

Beware of the fake warranty. We purchased the extended warranty on our dining table and just tried to use it. They denied fixing a heat stain due to the fact that there were other small damaged areas, such as minor scratches. I guess you have to use the warranty every single time there is something small in order to use it for bigger things. I feel very ripped off getting talked into the warranty that supposedly fixes everything. Please better educate your staff on these matters.

Went in to just browse and Ally gave us the best experience! She was very attentive and answered all of our questions. We appreciated her professionalism and great personality. 10/10 recommendation her when you go in!

Ernie was so professional and very helpful. I would recommend him to whoever is thinking of any furniture or accessories for their home. He doesn’t pressure but is very honest and I would come back and do business with him again! Thank you!

I went in on a Saturday afternoon and was briefly greeted but the salesman wasn’t too welcoming. I went in with my younger sister and it seemed like they didn’t bother to help me with any questions. Another downside is that I was told that orders cannot be picked up, everything has to get shipped for an additional price. Other than that, the furniture in the showroom was very beautiful.

First time shopping with Ashley Furniture and went terrific. My wife and I were greeted by Henry and he made the whole experience easy and really showed us the best the store had to offer. Would buy again just because of him and are happy with our new purchase of a great couch.

Henry was absolutely amazing! Gave us time to browse and was super friendly. We ended up getting what we were looking for ☺️

Beautiful high quality and reasonably priced furniture at Ashley. Associates are very attentive and efficient.

Great customer service! Henry had a great personalty. Provided fast and efficient service.

They send returns to your home then they offer in house repair.so do not waste your money on used things

I've visited many furniture stores and Ashley had the best variety and price too

I was greeted upon entering the store by Allie who was very friendly and welcoming. She helped me and my family to find the perfect living room set. She was very attentive to all our concerns and needs. Thanks also to manager Daniel who provided assistance. They're the best! You will be happy with your purchase.

Ernie was the greatest assistance you guys should keep him he was very professional and helped us right away

Ernie has been very nice and helpful. He takes the time to show you what your options are. Very nice.

Ernie takes the time to show you what you need and all the options, pressureless sales and a good sense of humor. Ask for Ernie

Henry is AMAZING!!!! This is our second purchase and it felt great that he remembered us were first time home owners and anything we need for the house we think of HENRY at Ashley’s thanks for your service your awesome

Worst customer service ever ! Never ever I will do business with this company I place a order since Nov 2023 , they have been cancelled my order 5 time , but they sure took my money when I placed the order in full . Up to this time still no orders and again they cancelled my order ! I called the store no concern at All , or did not care ! Poor way to make business !

Henry helped us both times we bought and he was very helpful and the extra mile to get us what we needed.

Henry has been a great help both times we've purchased furniture here at Ashley's.. The next time we need furniture we'll definitely come back to See Henry for his help and expertise on the furniture..

Henry is very accommodating and really knows his job.

Henry is truly amazing. Best experience ever. He's super funny and friendly. I will definitely come back for more furniture. Ashley's deals are hard to find or to beat. As Henry said we RIP quality and prices. Thanks alot.

Daniel was great. Highly recommend Ashley home store to anyone looking for beautiful Affordable furniture 10/10 !!

American Furniture selection was great. We ended up speaking to Rami and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Salesman are very helpful And knowledgeable of their inventory. Easy payment plans.

Worked with Ally and she was great

Nice staff. Beto the sales guy greeted me at the front then let me walk through. He approached me near the mattresses and we had a good conversation on my way through the showroom. Good sales associate. Visually it's a little bland. I'm more fashion forward with style. Nice people though.

AJ is the best great customer service!

Henry was great to work with. He understands how furniture design and arrangement works. Highly recommend!

I bought two rugs at a clearance price of $270, assuming they were returned items. Each rug had a tag depicting its intended design. However, upon bringing them home, I discovered they were heavily used and dirty, rendering the original design unrecognizable. When I reached out to the store, they asserted that all clearance items were indeed used and suggested I should have inspected them before leaving. I attempted to explain that I relied on the picture-tag as a reference, but the person on the phone was dismissive and impolite. Their customer service left much to be desired. Furthermore, I noticed on the receipt that clearance items were labeled as non-returnable, although I wouldn't have considered returning them had they matched the advertised condition. Used Items should be labeled "As Is."

AJ was awesome!

We bought 2 recliners one love seat recliner and we would like to thank Henry for all his help!! Very friendly, helpful and knowledgeable!! THANK YOU HENRY!!!

Great staff. Excellent service. Thanks

Nancy was really help full, this is second time we dealed with her, i strongly recommend if you going to ashley for shop must ask for Nancy

Good selection of stylish furniture , very kind and informative sales staff.

Ernie assisted me in purchasing a bed. He is very efficient and willing to go above and beyond to help you with your purchase. Ernie is very knowledgeable with the products - he would state the detailed functionality of the products which will help you make an informed purchase. Thanks also to Daniel who provided assistance with my address issues.😊 If you ever go to Ashley Furniture- Fresno , ask for Ernie. They're the best! You will be happy with your purchase.

Angie was awesome very knowledgeable and helpful helping us find and coordinate for our new home. The manager was easy to work with and made our transaction smooth and fast.

Jose was fantastic! Great service!

Ernie at Fresno got me a fantastic deal, and Daniel the gm was amazing too

Very happy with the service I received at Ashley's Furniture over by River Park. I was helped by the sales rep Alma. And she made buying my new living room furniture a fantastic experience. She was professional, courteous, and patient. We went through several different ideas until we got to the final stuff that I bought. I always have good experiences with Ashley's furniture. It's really the only place I like to buy from when I'm buying my living spaces needs. Thank you, Alma and Ashley's Furniture.

We walked in and was greeted by Angie and from there it was simple and easy we knew what we wanted and she helped us get what we were looking for she was awesome I plan on coming to her for me future needs

This store and its employees are terrible. We bought a bed frame, and after a month of delays it arrived. Before even a night of sleep, the frame broke. No refund. No apologies. No solution. Just told to file a claim. If you want reliable furniture, go somewhere else.

We just recently purchased our home and wanted new furniture. Beverly went above and beyond to get us a great deal. Thank you so much Beverly for the customer service and a great deal. We will definitely recommend and come back for future purchase’s.

I had the pleasure of working with Henry at Ashleys, and I can't say enough good things about my experience. From the moment I walked into the store, Henry greeted me with a warm and welcoming smile, setting the tone for what would be a fantastic shopping adventure. Henry’s knowledge of furniture and interior design is truly impressive. He took the time to listen to my needs and preferences, and then he expertly guided me through their vast selection of beautiful furniture pieces. His keen eye for detail and design made the process enjoyable and stress-free. Henry’s suggestions were spot-on, and I ended up with the perfect pieces to complement my home decor. Not only is Henry incredibly knowledgeable, but he also goes above and beyond to ensure customer satisfaction. He was patient, answering all of my questions, and he even helped me visualize how the furniture would look in my home with the help of some clever design software. I appreciated his dedication to making sure I was making the best choices for my space. The furniture at Ashleys is exceptional, and Henry assistance made the decision-making process a breeze. The delivery of my furniture was smooth and on time, and everything arrived in perfect condition. I couldn't be happier with my purchases, and it's all thanks to Henry expertise and customer-focused approach. If you're in search of top-notch furniture and exceptional service, I highly recommend visiting Ashleys Furniture and asking for Henry. He truly made my furniture shopping experience a five-star one, and I will definitely be returning for any future furniture needs. Thank you, Henry, and thank you, Store manager Tung, for exceeding my expectations! ⭐⭐⭐⭐⭐

I really loved these grey top of the line couches! We had went to 5 different furniture stores but I had my heart set on these. TOU was the salesman who helped me out. He was able to explain how they worked and all the features on my new couches. He was also detailed on the breakdown on what I had paid for! Thank you so much !

If you want to be misled and sold furniture by two-faced, rude unprofessionals then this is the place to go! Make sure you ask questions and read the fine print because they're all smiles and giggles when they want to sell you thousands of dollars worth of furniture, but disgustingly rude and unprofessional when you go to them after you've signed. BE VERY CAREFUL SHOPPING AT THIS LOCATION. If you expect to be treated like a respectable customer here, this is NOT the place for you. The general store manager, TUNG ZO, is not helpful whatsoever and will leave you feeling angry, humiliated, and disappointed. I've read so many negative reviews about this guy, I don't understand how he's still the general manager there. Clearly, Ashley does not care about its customers since it hasn't put a stop to this man's poor treatment of its customers. Take your hard-earned dollars elsewhere. Do not shop at this store!

Excellent service from Alma and Tung!! Will definitely come back!

Thank you Henry for making sure that I purchased the right bed for me. You answered all my questions and made this visit enjoyable! You went above and beyond, also your manager was so kind and made sure I was taken care of (charging my phone etc.). I will be back! Got to get me one of those pillows 😴

Awesome service! He was a big help figuring out what would work best for my budget and home.

The store was great had a great selection but our sales rep wasn’t so good I filled a bit rush by him and don’t had the best experience with him

Ryan Quesada was very helpful ! I knew what I wanted and he helped make sure that it got order today! Thank you!

Angie Was an awesome sales person quick and informative made me and my husband to a real comfortable?

Ashley furniture selection was great. We ended up speaking to Henry and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Store manager tung and sales associates Jose & Henry were very nice & helpful. Had a minor issue with our order but they were quickly able to resolve it for us. Totally recommend to come buy with them :)

Just received delivery and was told an item was on back order. Did not receive a text call or email indicating back order. Called the store spoke to Jess. Her explanation of the back order process was unclear and frustrating. Asked to speak to a supervisor and got Tung on the phone. He said do you want the item or not. You go into stores these days to receive good customer service. I should have ordered something online. I expect more from a store Manager!!! You set the tone for communication with your team. Giving 1 star for Angie our sales agent she was great and went above and beyond on her day off!!!! She should be the store manager.

I was greeted upon entering the store by Joshua who was very friendly and welcoming. He helped me and my daughter to find the perfect furniture for my new cottage. I recommend going back to Ashley and using his excellent service to find more accessories for my home! We were free to search the whole store to find what l wanted without pressure or impatience. He was very attentive to all my concerns and needs as a senior living in a new city and state close to family after being alone for 5 years. Well done Joshua!🥰👍🏻

Excellent

Daniel and Angie were great! They definitely were really nice with getting us a quote!

I’ve been an Ashley’s customer for quite sometime. I recently move to the Fresno area and was able to have the pleasure of meeting and working with Jose and his Manager Tung. I own a business and have completely furnished more then 5 properties working with Jose and Tung. If you’re in the area and are planning to redo a bathroom, living room or your entire home, make sure to come and visit Jose and his amazing team over at Ashley’s.

Friendly and helpful sales associate.

Antiquated technology skills. It took more than an hour to purchase clearance items. Staff not very helpful except for one young male salesperson.

Tou was an excellent representative. He was knowledgeable and helpful

Great experience, Jose was awesome, very knowledgeable and honest and very helpful.

Too expensive!!

Very knowledgable and helpful sales associate. Beautiful store

Customer services really need to be 0 stars the day before my delivery on a 7 piece dining set to be delivered cancel due to a mistake I made in address I spoke with CSR previously an asked if I need to cancel my order an was told no that it will be corrected by agent Veronica Green. I understand it was my mistake but I shouldn't be told it was going to be cancel the day before delivery when I asked if I need to cancel it four days prior I'll take my business elsewhere. Customer services is everything for all CSR involved in that call. You guys had the nerve to cancel my back order from Nov 26 2023 and still send a delivery guy to my place. An didn't notify them of the cancelation thank you for letting me know doing business with your company was huge mistake devils is what you are

This store is fraudulent and lies to sell what they can. We purchased a Tempur-pedic mattress from them and were told that you have 90 days to exchange if we do not like it and that it is through the manufacturer. Just beware the manufacturer does not recognize Ashley as a third-party seller and does not honor that exchange. When contacting the store, they told us to contact Tempur-pedic which we did and again they said they do not recognize Ashley HomeStore as a third-party. Ashley does not and will not honor the exchange so we are stuck with the mattress. If I could give them less than one star, I would, and I am trying to let everybody know do not shop there. The sales rep, Hamzeh, and Mgr Tung Blatantly lied to us when we called and offered no assistance.

Rose was very helpful and let me take the time to pick my couches. I can't wait for delivery. 😀

Felt like the salesperson would have told me the recliner I was looking at could fly if he thought it would make the sell. Selection was alright.

Great selection. Knowledgeable staff. Happy with my new mattress and really happy the price that was competitive

Great customer service, very knowledgeable of his merchandise

Tou was so helpful and answered all my questions

Excellent customer service!

Well first of all I want to say Thank you to all Those who helped my daughter and myself pick the right Furniture, this experience was phenomenal I was shown every color,style and pricing it made my choice very easy. They have all latest styles from bedrooms Living rooms and Dinning. If you're looking for New Furniture Please stop by. Trust me you won't be disappointed

We ordered a sofa on Black Friday weekend that we were assured was in stock and available for delivery 12/09/2023. The delivery has since been rescheduled twice and now is scheduled for 01/17/2024. I'd rather that they had been upfront about it being on back order instead of lying about it.

The consulting alley was awesome. She was quick and fast took care of me. I was in and out of the store.

Antonio was a great sales associate. Showed us the items on the floor for what we were looking for and didn’t pressure us. Made sure to check up on us from time to time to make sure to answer any questions we had. It was a great experience and we would come back to shop here again!

Go see Nancy, she has a great customer service, very knowledgeable and caring! She helped me get a full set to remodel my whole house. Furniture quality is amazing too! Happy customer right here!

Service was great.

Jose was professional, friendly and knowledgable.

The salesman was so easy to work with and very knowledgeable without being pushy . I was very happy with the service

Horrible do no order anything from this place. Placed order on 11/13/2023 and still have not received my order. Telling me it will be delivered on 1/1/2024? On New Years Day! Reached out to mgt but still waiting to hear from them!!!!

Henry did a good job of balancing being available without being overbearing and pushy as is often experienced in furniture stores.

Ernest gave us great customer service!

Ally was very professional and helpful in our purchase of our bedroom furniture. Received everything I ordered in just a few days. The delivery guys were on time and professional and set up of the furniture was quick. Very happy with the service.

Very helpful and courteous found just what we needed.

I liked Ernie, he didn’t push too much for the insurance and he made the effort to sweeten the deal. Good, attentive salesmen here.

We had an excellent shopping experience with Beverly! Thank you so much for all of your help! We will be back.

Henry was an exceptional salesman! He spent all the time I needed to make the best purchase decisions and helped explore and implement the best financing option for me! Thank you for your expertise and friendliness!

Had a terrific experience with Henry and Daniel with a recent purchase. Daniel helped us initially and was very friendly and informative. Henry assisted the second time we were at the store because Daniel was not in the store. Henry stayed late to process our order and made sure we were taken care of during a Black Friday sale. The general manager at the store was also great. We had a terrific experience and will be back again.

Consumer service was great until they asked me to take a picture of my military ID to get a discount, which is illegal by the way. No blame on them for doing their jobs but something needs to change!

I saw a picture of a sofa online with just the brands name and design name, so I took a chance and called Ashley Furniture since it was manufactured by Ashley. I was connected with Beverly and she was most helpful. She looked the sofa up and gave me all the info I needed, then she said they had it on the floor for me to see. I went in today to see the sofa and asked for Beverly. Very busy because of Black Friday, but she took her time, pointed out some features I hadn't thought about, and explained their extended warranty program. Beverly was professional, yet friendly, knowledgeable about the product and a good sales person, because she sold me the extended warranty (which I NEVER buy)! In store was a really good experience. Hopefully the delivery people are the same next weem.

I have received multiple text requests for furniture that isn't supposed to arrive to my house for another 36 days. Once I actually get the furniture in my home, I will be able to better rate your product and service.

This was my third purchase from Ashley. The quality is excellent, the choices varied, and the sales staff knows their stuff.

Henry is an excellent listener and knowledgeable. Was able to point me in the right direction and secure me a great deal. Ask for Henry!

My husband and I do all of our furniture shopping at Ashley Furniture! They have the best selection for the best price! The associates are very knowledgeable and professional!

When you go into Ashley I highly recommend Nancy she is amazing. Beyond great customer service!!! Listened to my ideas and showed me one of her favorites. It is so beautiful and cozy. Can’t wait for it to arrive!!!

Great experience. Beverly was kind and very patient.

Luis and Nancy are very helpful. They representing a very good image of Ashley and they have great customer service skills. Most important they are genuinly nice people. Thank you for being so profeasional😊

Ashley Furniture is the best only if I could give them 10 stars! I purchased furniture 4 years ago but they are still able to help me out on my damage furniture because I got the 5 years insurance. Thank you customer service Disteny and store Manager Tung.

I was greeted at the door by a delightful young woman who directed me to the heavily discounted lamps. I was in and out of the store in less than 20 minutes with a pretty lamp that was 30% of its original price. Wow

Allie was our Sales Lady and I would recommend her to anyone. We had a lot of questions and she was very patient with us.

Very nice sales person! I love to purchase at Ashley’s. I always recommend it too!

Wow luis and Ernie this guys will go to the extreme limits to give the best deal and left satisfaction feeling when you leave this place came out with some nice living room set up with an unbelievable discount! Do recommend these guys

Tung and Beverly assisted me at the store

Jerry was so helpful and knowledgeable. He gave us our space and let us take our time looking. Can hardly wait for our delivery next week!

Daniel was great. No hassle shopping and found the perfect couch for my home.

Excellent service and the assistant is helpful

Ernie and his manager Luis were super friendly and helpful. They went that extra mile to give me all the best deals in the store!

After an unexpected fire I was in need of new furniture . Ernie and Henry went above and beyond helping me get everything i needed . Amazing customer service at a great price . Looking forward to new beginnings with amazing new furniture

The best decision i had ever took is to come to Ashleys and purchase from them all other stores carry there items so i might come and get it from here. Henry was truly amazing and super funny he made my experience really great and the process was very smooth. Highly recommended.

10/10 recommend Henry, Jerry and store manager TUNG for all your furniture needs.

Ryan was very helpful he helped us until we found what we were looking for highly recommend him

Henry was out main man! He helped us find our bed set for our first home! Awesome at answering all the questions we had and made sure we got the quality bed we were paying for! We didn’t feel pressured at all to buy that day just made sure we knew all the information before our purchase. Because he was so awesome we came back the next day for our purchase! Thank you Henry for our Bed set!

Ernie the salesman was extremely helpful! Most impressive was he actually listen to my needs, ask if it was OK if he walked around with me and showed me the exact products I was looking for. Initially I was looking for a couch and loveseat due to his professionalism I walked out with an entire living room set and a new dining table and chairs!

Nancy was great and very helpful awesome lady good experience

I would like to start off by saying Henry was very helpful, knowledgeable, kind and patient. He was not trying to sell us like a cars sell men. He was caring about our comfort and listened to us in regards of our back pains from our bed that we previously purchased from their company. Henry, enlighten my wife and I on all of the different types of mattresses because we stressed the importance of having a great mattress. Henry, did not sell us on the most expensive bed but he gave us an option for our price ranger and comfort. He is awesome and I am glad that he was the one that helped us during our mattress journey. I highly recommend asking for Henry at Ashley's.

This has been the best purchasing experience I’ve ever had. The person who help me was Henry and he was professional, generous, and supportive of my opinions. He did not try to up sell me anything and respected my time to allow me to shop around without any interruptions. I would recommend to ask for his service. I was fortunate enough to have him help me purchase my living room set. Highly recommend this location.

I had the pleasure of meeting Henry, and glad he was there he gave us great information regarding our mattress needs and pointed us to what was within our price range and also explained which one would help with our back problems. Henry was very kind and not pushy like your usual salesman he listened and took into consideration what would fit for my family . We were given options and he seemed very knowledgeable and knew exactly how to speak in a professional manner yet treat us like family. 100% recommend anyone looking for any furniture to go into Ashley’s and ask for Henry.

They’re just straight out rude. No one wanted to help me or answer questions. And when i finally got help it was with attitude. I tried to ask question’s regarding the credit card and i got no help. I’ll definitely take my business elsewhere

Henry is my go to guy whenever we go to Ashley Furniture Homestore. He does not disappoint, he is very respectful and a great person. Never fails to make us laugh with his funny jokes, he really makes us feel very comfortable and makes everything run smooth. I’m in love with the guy lol the only reason we keep going back to Ashley. He definitely got our business. 👍 If you ever go to Ashley Furniture Homestore don’t forget to ask for Henry.

(Translated by Google) Henry helped us a lot, excellent service (Original) Henry nos ayudo mucho, excelente atención

HORRIBLE customer service and even WORSE management! My brother and sister went in and applied for a synchrony credit card and got approved. The horrible staff failed to mention that it can ONLY be used at Ashley Furniture! Had they known that then they would’ve never applied! They tried to get the issue resolved with management and management blamed them instead of being apologetic and trying to resolve the issue! I would NEVER recommend going to the Ashley furniture on blackstone! They are LIARS and DECEIVERS!

If I can give more than 5 stars I truly would. Officially a new homeowner and bought my whole house through Ashley Furniture, did a 60Month financing paying only 150 a month. Thank you to the amazing sale rep and manger!

WORST EXPERIENCE EVER!!!!!!!!. THEY WILL TRAP YOU. Tell you, to apply for Synchrony credit but not tell you it's an Ashley credit only. Wanted to keep my options open look at other places, when I found another location went to use my Synchrony card and was declined because it's only meant for Ashley. Looked like an idiot, and when I went back to the store to explain this to the store manager, he had the nerve to say it was my fault because I allowed to have my credit ran. Wouldn't give me his boss info, but of course corporate number where you speak to someone outside of the US and they are bigger idiots then Ashley employees. They trapped me and writing this so they won't trap you.

This store is very unprofessional. My friend went in and got a credit card from this location not knowing she can only use the card at the store, and no other Ashley furniture poor customer service. I would never go to this store and try to get a credit card or furniture

Ashley furniture in fresno has no shame. Sales people are dishonest and only looking out for themselves they do not care about the customers. They were so eager for me to apply with synchrony bank for financing only to find out today that I can only use it at Ashley furniture on Blackstone in Fresno. Never mentioned that. DO NOT SHOP AT ASHLEY FURNITURE!!

DO NOT GO TO THIS LOCATION. My husband and I went to the Fresno California location and the sales person informed us we can pre qualify for a synchrony credit card. The most upsetting part is NOT ONCE DID HE SAY ITS A ASHLEY HOME CREDIT CARD. Now our credit is ran and we only can purchase from Ashley furniture. When I tried to speak to the store manager all I got from him was no one forced you and you should have read the print. I have to video recorded of what he said and when I asked for his district manager to contact me or regional he said he doesn’t have that and directed me to customer support and when I called they transfer me back to the store. I work as an operations manager in retail and I know this is not how you treat customers and complaints. Not acceptable and I need to speak to someone about this.

Very knowledgeable and helpful team . This is the second purchase at Ashley and both times we have been impressed with the Sales team guys who are not too overbearing but at the same time helpful

I bought a mattress for my 3 year old son. 7 months later the spring has made a hole in the mattress and the springs keeps poking him when he lays down. Called Ashley's to make a claim, they sent a technician and he told us the the mattress was no good and he would take care of it. I find out months later that the technician wrote something different in his report so Ashley's wouldn't cover it. He blamed my son for the incident. I told the claim department how can a 34 pound kid be to heavy for your mattress to cause the spring to come lose. All they said is sorry we don't cover that. This place sells low quality mattresses and will lie just so they don't own up to their warranties. My advice is for buyers not to buy mattresses from Ashleys furniture and to take your business somewhere else. I originally posted the above review and was contacted by Ashleys and was told to put down my information and they would look into the claim to help me. I even sent them pictures of the mattress and how it keeps getting worse. They didn't do anything but repeat what their technician wrote on his report. They won't help at all, they just stick to cheating people. They find any reason to not honor their warranties. Avoid this business at all times

First of all, I've been a longtime customer with Ashley’s furniture. My complete apartment is furnished with Ashley’s furniture. With that being said, my experience with Fresno, Ashley furniture was horrible. I walked into the store and waited for about an hour and no one bothered to assist me with my guest room purchase. I had to look for someone to help me, so I asked Tou the salesperson who wasn’t helping anyone at the time. Tou recommended the bed with drawers and reassured me over and over that I did not need a boxspring. When the bed was delivered, the delivery person said it needed a boxspring before I put the mattress on. When I called the store, they refused my call and told a middle person to relay the message to me that it did not need a boxspring. Someone else called me from the delivery team and I explained how I was not satisfied with my purchase. Tou called me and told me that it was his mistake and that I would have to pay for the boxspring plus delivery. At this point I was not happy at all and asked to speak with his manager. He then told me that they would waive the delivery fee but I would still have to pay $100. I will no longer be doing business with Fresno Ashley’s furniture due to the fact that I purchased a bed that has drawers thinking all I would have to do is buy a mattress based on what Tuo told me. I have yet to receive a return phone call from the manager. Fresno, Ashley’s furniture please do better. Completely unsatisfied customer Mary.

The Personnel was very professional and listened to my wants and specifics and showed me exactly what they had that would fit that. Nice furniture and accessories. Very professional and helpful.

The chest was not made well and fell on me as I was adding items the next day after deivery.

Stopped in the store, I was helped immediately with what I wanted to order! The transaction lasted approximately 15 minutes, and I was through! It was my first time at Ashley’s, what a beautiful store‼️

Henry was awesome! Going to Ashley wasn’t our first choice, we just went in to look, but luckily we met Henry and felt like he genuinely cared about us leaving happy versus us just being another sale he made. We will definitely be going back for future home purchases. My Fiancé and I wanted to purchase a new bed, but didn’t want to rush into the decision. Henry answered all of our questions and was very personable. He didn’t try to force us into anything, but actually encouraged us to go home, do some research, talk it over, and come back in a couple of days even just to lay on the mattresses to be 100% sure we are satisfied. We were going to wait until Black Friday to actually purchase the new bed, but Henry made it possible for us to purchase our new bed sooner! Overall great experience!

Tou was the best, fantastic experience!

Update: have to revise review! Delivery isn't free, but I paid the substantial fee. As due date neared, I received a call that my mattress was suddenly on back order. Funny, it was in stock when they sold it to me. But okay, rescheduled for a week later..That's come and gone, this time no call. Never going to buy from them again.! Came in on a mission. Mission successful, young fellows helping me were delightful.

Great service! Henry and store manager Tung helped me and my family out tremendously and we found just what we were looking for at a great price!

Henry a good guy

Henry went above and beyond! From the start Henry was very attentive and incredibly helpful in selecting the furniture for my home. He made the process seamless and so much fun!

Henry made the entire process so much fun. From the moment I walked in I was blown away by his professionalism and enthusiasm. I had gone to other furniture stores and even found the furniture set I liked for cheaper else where. However, I came back to Henry purely for the way he helped me.

AJ made choosing furniture easy and stress-free. She was very efficient with the paperwork as well. I will definitely be seeking her out for my future furniture needs.

Screwed up my delivery and strung me along saying I was going to be refunded the delivery fee just long enough that my survey link expired. Now they suddenly have no record of my calls and told me to kick rocks.

Henry was very helpful, courteous, knowledgeable. Was a pleasure doing business with Henry.

Awesome experience. From the greeting at the door to the completion of our purchase, it was such an easy process. Gone is the old sales push, instead, it is a very pleasant, do it at your pace experience and they are just there if we have questions. Daniel was amazing and knowledgeable and his Manager Tung was also excellent. Glad to have purchased from Ashley Furniture!

Sales personnel were very polite and helpful.

Loved the experience. Ally is so nice. She gave me recommendations and she was patient.

I appreciate the way Henry took the time to go over all my questions and I wasn't rushed into a decision in selecting a mattress or bed.

Henry is THE BEST!! I visited the Ashley Home Furniture Store River Park location for the first time (9.22.33). Upon arrival, I was greeted by Henry with a friendly smile and a helpful approach. I had attempted to purchase an online dining set regularly priced for $850 but on clearance for just $210. Since I was unsuccessful at purchasing the item online, I called customer service who informed me I would have to make this purchase in-store. I showed Henry proof of the online price, as it was a different sale price in-store. Without hesitation Henry presented my information to his manager, who in-turn without hesitation honored the online price. Henry also thoroughly explained their delivery process and fees and furniture protection plan; what it covers, what it doesn't cover, and frequent scenarios that come up. I appreciated Henry's time and attention to detail walking me through their process and answering my questions. I had a very pleasant experience. The entire transaction was under 30 minutes, this includes from the time I walked thru the door. I've been a faithful customer of Ashley's Furniture for several years. I appreciate their high quality and attention to detail. If you are in the market for high quality furniture at a good price Ashley's Furniture should definitely be on your list. And if you are in the River Park area visit Ashley's Furniture and don't forget to ask for Henry!!

Tou was extremely helpful, knowledgeable and friendly. He explained everything to us fully and went through everything in great detail. Gave us a great deal!!

Tou provided exceptional customer service and went above and beyond to provide us with a refreshing experience with our purchase - after spending time at another furniture store, we really value his integrity and professionalism, thank you!

Henry is a great sales person. He is definitely a great asset to Ashley Home Store. There’s no way any customer would not want to shop with Ashley Home Store after coming in contact with Henry.

Henry is very knowledgeable, kind, professional, funny, and passionate about what he does. Best customer service ever! I like how he connects with his customers and there's no doubt that he is an invaluable asset to Ashley Home Store. I would have definitely rated him a 100 stars, but too bad that it's only 5 stars available here.

The sales person was working several customers at a time. He would come by for 2 minutes and run off with other customers. After buying a recliner and was at home I tried to call the store with a question. Only got a phone service in the Philippines. Impossible to talk to anyone from the store.

Excellent service. Very thorough in explaining all benefits and differences in product.

Received great service from Henry and store manager, Devin. Answered all of our questions and were very helpful. We found the dining table we were looking for.

AJ was great!

Always updating the food model's Nice

I wanted something the same day. They don't offer that.

Ashley furniture had all our furniture we were looking for so many nice selections to choose from. Henry assisted us the entire way and made it such a fun and easy experience for us. Henry and store manager Tung was knowledgeable and personable. We appreciate it. We will definitely refer all our friends and family.

Henry and store manager Tung were awesome and very accommodating. Ty!! Mrs. Saunders

(Translated by Google) Excellent attention. I plan to continue buying more furniture. (Original) Excelente atención. Tengo planes de continuar comprando más muebles.

Henry and store manager tung provided me a excellent service glad I came here they had very nice furniture and prices are very affordable and quality is really great.

Jose was great and was very helpful in finding a sectional! Gave us a great deal !!

Jose was fantastic and helped us get the couches we were looking for!

Jerry’s a solid guy. Kindly greets you. Kindly says goodbye. Took advantage of their Labor Day sale today, super excited to get our item delivered. Thank you Jerry for helping us and thank you Ashley’s Furniture!

Henry helped us today with picking a very eclectic collection of furniture pieces for our new house. He was extremely patient, knowledgeable and kept our family entertained with his witty comments . He provided us with plenty of options to pick from and gave us a great deal !

Henry was absolutely great! He let us look and was ready when we were to purchase! Very pleased - thank you, Henry.

Henry and store manager Devin is very helpful person in Ashley River Park. He’s the best crew.

Henry and store manager Devin is really a talented person in Ashley’s River park store, and very helpful for deciding what can match the best with our house, so really I recommend them when you come by, because it is the best store in the world, and they are the best crew-members, I had ever seen!!

ERNIE WAS VERY HELPFULL HE DID NOT PRESSURE US TOOK HIS TIME THANK YOU ERNIE COULD HAVE NOT DONE IT WITH OUT YOU

He’s great worker, when he talking you can understand everything he says.

Henry and the store manager Devin were a great help

Bought our new mattress. A high price but worth it. Liked that we were not pushed to make a quick decision. Zero interest and almost 1000 off. Will let you know how the delivery went

Henry was great and he knows how to engage with customers without making them feel pressured for purchase. He warmly welcomed us and was very understanding for our needs.

This has been the best purchasing experience I have ever had. Henry and store manager Tung was truly professional, generous and supportive of my options. Definitely recommended.

Henry and store manager Tung is very professional, helpful, attentive, they helped us and provide excellent service they made us really comfortable we are very happy we did business here and will always do.

Great! Service was good and clean store

I’m not giving any stars to this place I can’t believe how unprofessional and rude the employees where

Reasonable prices

This place is awesome. They have such pretty elegant furniture and beautiful store set up. Exceptional service from Henry and store manager Devin. They were so helpful and quick and easy. Definitely coming back

Great service! Henry and store manager Devin helped us alot we got everything we needed for our new home i would totally recommend ashley furniture. Great team high quality product

Henry and store manager Devin was truly amazing and very helpful they assist u with love and they are very welcoming. Highly recommended.

Came in looking to purchase sofas today and was greeted by Henry at the front entrance. As me and my wife were checking out furnitures. He came over to check up on us and asked if we had any questions from time to time. He also offered a great discount to us for the Labor Day special and went further and beyond as a sales rep to give us even more of a discount. Great sales rep!

Henry was very helpful, attentive, and knowledgeable. He went above and beyond to get us the sofa set that we wanted at an affordable price for us. His customer service was superb, and we were quickly helped without all the run-around. Thanks Henry, you were great!

Henry was very helpful as soon as I walked in the door. He mentioned a discount for Labor Day and for helping me through the process of getting a love seat.

I love Ashley's their variety and quality of furniture is always good. We visited the store today to get furniture for our new home and we were helped by a young man named Jose at the Fresno store. He gave us the best customer service, so helpful.

Great help from Henry trying to find furniture! It’s worth it just to go and talk to him. Also, a great selection of all kinds of furniture and they can get it for you very quick!

If rating this place goes by stars i will definitely give them the entire sky Henry provided us the best service ever he was very welcoming and knowledgeable.

Henry was helpful on our visit today. He helped my Partner and I find a bed of our liking.

Henry was our sales associate and he was phenomenal! Not only was he phenomenal he was patient and kind and knew the store like the back of his hand!! He was super helpful and focused on getting our family the items we needed for the best value. Will be coming back for my next purchase! Thank you Henry!

We purchased a bed and a night stand from ashley furniture. Henry helped us to take the best decision and showed us some exclusive stuff. Appreciate it.

Good product. Henry helped us a lot to buy our things. He is very trustworthy. I think Henry gave us the right information about our purchase. Thanks Ashley.

Very helpful!

Henry was great! Super helpful, glad I came in here today.

Amazing Customer service, Totally recommend this place everyone is so sweet and very attentive. Thank you Henry for making the process of buying our new family couch.

Great Service! Henry and the GM were amazing and top notch.

Daniel is an amazing sales rep. He was sure to answer any and all questions we had, and made us feel so comfortable, he made this experience fun and easy. I highly recommend working with Daniel and Tongue. I will definitely be coming back to purchase any other furniture when needed. 5 star customer service!!

Ernie was very helpful and efficient

Daniel is amazing!!! He was extremely friendly, not a pushy sales person at all. We knew what we were getting , he helped us and we were on the way. Ask for Daniel!!!

They have great sales and friendly staff. Jerry helped us find a 4 piece living room set today. He was around just enough to help w no pressure tactics. We will be back.

Worst mistake by going to them for my two purchases that I paid cash and got promised twice for delivery dates that still to this day haven’t got my furniture I will NOT recommend this furniture store to anyone especially the delivery they keep pushing back twice on my delivery date and I am highly disappointed especially when I went a month without getting my furniture I will not recommend once again worst purchase I have done I paid a high amount in cash especially got promises and managers involve with my disappointment of delay on delivery and they just don’t care once again DO NOT purchase from here go somewhere else

Appreciate the great customer service You!

Went in today to purchase a dresser and was helped by ernie. He was very helpful and made sure we were happy with our purchase. He even gave us an extra discount which was extremely helpful and appreciated. The purchasing process was super easy and fast and got us approved quickly. I definitely recommend going in to see ernie. He can help you with all your needs. We will definitely be back.

Devin store manager was so excellent we got a new mattress with Ernie thank you

Ashley Furniture helped tremendously with all needs. Daniel was very sweet and gave us all details we needed.

I had a mirror shipped to me from Ashley Furniture and on top of it taking 2 MONTHS to get to my house it came broken. Thanks a lot.

Great service and great price 👍

Jerry was a pleasure to work with. He was very patient and we didn't feel pressured or rushed.

Ashley furniture products are good quality and Devin the manager is so helpful and approachable.

my sales person Daniel was very welcoming , he was very helpful and answered all my questions on everything I was concerned about , the store manger Devin was great as well , very welcoming as well I will be buying again at this furniture store .

Nice store, I purchased an adjustable base with an Ashley mattress and I couldn't be happier with my purchase. The store manager Devin is easy to work with and very helpful.

Amazing experience!! Store set up is beautiful Store manager Devin amazing!. Got my furniture in time as he said and it’s beautiful love it. Definitely going back in the future thank you store manager Devin for making my experience a good one.

Good price on a desk chair, but needs to ship from Stockton. No inventory to take home small stuff?

Don’t get any protection plans on your furniture here i got plan no use no lose , they will refund if you don’t use but now they make excuses to refund that

Well the guy said I wouldn’t pay for delivery but I see on the receipt when I got home he charged me for it Not to happy

Daniel at Ashley Furniture was great to work with. He answered all of our questions, helped us lock down the best price, and made us feel very comfortable with our big furniture purchase. Will be reaching out to him again in the future for our next home upgrades.

Creepy employee follows you around closely, TVs were broken all around the store, air was hot and humid. Avoid at all costs

Customer service was great and got what I needed

Rude , horrible, lazy employees. They all seem unhappy like their forced laborers. It’s too bad because the store itself is not bad. You’ll get better treatment and customer service at a Big Lots !

We love the sofa, Tou, help us thru the process good customer service. Delivery was on time.

Clean and professional environment, great ambiance, the staff were quick to greet us with a friendly smile and very helpful. Ernie was amazing to work with and he really knew a lot about the products and how to match that to what we were looking for. It was truly a no hassle no pressure fun experience.

Tuo was wonderful to work with. Patient and thorough answering all my questions. Looking forward to delivery.

Sales staff very helpful and they a great selection in store and online

Wonderful customer service!! I talked to Tu at the Fresno store and he made the sale seamless! Thank you !

Great service. The sales rep met our family at the door with smiles. Bought a gaming desk and the furniture arrived right when they said it would.

Nancy , the sales clerk, was very friendly, knowledgeable, and professional. I will be going back to possibly buying a mattress. I will ask for her.

Antonio was a delight to work with. Very informative, intelligent and a genuine pleasure. He helped us get the right set and feel good about our purchase along the way.

Friendly staff and good prices

Trevor is very friendly and helped us with our purchase. He did not pressure us into buying anything.

Daniel was awesome today with no pressure on our choices and let us know what we were getting. He made the buying our couch easy with no stress.

just looking

Daniel was the most helpful and down to earth person we have worked with in our furniture shopping experience. Highly recommend Daniel and Ashley Furniture!

I wish I could leave NO STARS - I will NEVER purchase from Ashley Furniture again! Last year, I had been thinking of buying a matching nightstand, and had been watching the price for a sale. I was excited when Ashley Furniture advertised 50% off. Went to the store only to find they darn near doubled the tag price so after the discount, it netted to what the original price had been for the several months I'd been watching it. When I asked the associate about the discrepancy, she not only didn't deny it, but then offered to sell me a mattress and throw in the frame for free to compensate for my displeasure. How does that make sense! I swore then that I would never shop here again, but fast forward to this month and a move into a new home - I decided I really did want the nightstand that matched my bedroom set and went into the store, paid cash, and set a delivery date. It was just delivered, and is damaged. The top is blatantly scratched and painted over. Did they really try to pawn off a damaged item?! I called the "local" number, which surprise! is outsourced and the local store refuses to assist in replacing the item. I have now been on hold with the outsourced customer service for over 2 hours, with no resolve other than they will get back to me within 72 hours! Normally I would be willing to wait, however this was ordered to be delivered today for a specific reason. UGG I TRULY WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!

Very Helpful & Great Customer Service

Jerry was amazing very helpful 👍

Even though they were short staffed we got a great deal in no time

My experience at this store was honestly the worst I’ve had. The person who was working with us who’s name is Tou, took extremely long and was saying a price that included shipping, protection, etc. At the end he then said that it would take an extra 250 dollars. He lied to us wasted a hour of our time.

I was dreading having to go furniture shopping yesterday, but I actually had a great experience buying a sectional sofa at the Fresno Ashley store. Nancy was the sales floor representative that assisted me with my purchase. Nancy was very polite and super helpful and made my shopping experience stress free. I plan to return to see Nancy for my next purchase. If you want a pleasant experience like mine, you should go see Nancy too.

Ernie's, customer service is exceptional. He made an angry customer buy an item of about $500.00 instead of walking out of the store. Awesome job Ernie.

I had the best experience of my life very welcoming as soon as you step inside the store they help you. Loved their professionalism. I highly recommend Ashley’s furniture in Fresno California.

No hassle sales

Tung Do took care of us immediately, was receptive to our needs and did not steer us in another direction . Thanks Tung I am so happy!

This was my second time here and I was impressed with the customer service .. Jose was very helpful in finding just what we needed. Overall great service and great deals offered ! :)

Lawrence was very helpful and provided great great service!!! Will return and ask for LAWRENCE assistance.

Mattress was everything we hoped it would be. Our backs were killing us before. Thank you! Everyone from the sales floor to customer service and shipping were wonderful.

Very helpful on the phone. I'm trying to match nightstand for nephews room. Very kind on phone. Best phone service I ever had. HSA

I came here to buy new furniture with my fiancé as we were moving. We came in about an hour and a half before closing and we ended up decided on purchasing over $3,000 worth of furniture. We ended up being there past closing as it is a long process. Our salesman who was very patient with us even though we took a long time deciding what we wanted. Was an old man who was struggling with the sale and asked the manager Tung for help. Not only did he snap be rude and lose his patience instantly but he did it right in front of us like nothing. Like if it was a common occurrence that happens often and if he was ok with doing that in front of us who knows how he treats him when no one is around. I understand that he’s older and may struggle at times with things but what happened to having patience and compassion for your employees, especially considering that we were making a big purchase that he had helped sell for the store. Do not shop at this Ashley’s Furniture go to another one. Just imagine if your elderly parent was working a job and they were being treated like this. Instantly made my blood boil seeing this unfold in front of me, I cannot imagine someone yelling at my parents like this without it angering me to the core.

Ernie G is awesome he was able to make it happen. My new mattress will be on it's way!!!

Ernie our sales representative was extremely helpful and Knowledgeable regarding all couches. He has excellent customer service and is super friendly without being pushy. Walked us through the pricing, delivery and protection plan.

Our experience was awesome!! This was our first time shopping at Ashley’s we loved everything in store. Our sales rep Ernie was great. He was so patient with us. He never pressured us to buy and was so kind with everything. We ended up buying everything from our kitchen table, couches, and all our furniture for the rooms. Ashley’s is awesome! Great quality and is literally one stop shop. They have everything!! Great customer service. Thank you Ernie and Ashley staff

Nancy was very patient and provided us with a professionalism and took time to answer all questions and took time to explain and gave me an affordable price for my bedroom set! She was very nice and is an asset to your company. Thank you Nancy you are awesome 🙌🏻

Bought my living room set here. LOVE IT! NO hassle….or hussle on the sales-floor, and still got what I wanted under budget. Devin made the whole process a fun experience. Will definitely go back.

Ernie was very respectful and helpful he had great customer service 10/10 recommend going here

None of the other employees were welcoming or even talked to my boyfriend and I as we were looking at couches for our new house but Jose was absolutely incredible ! Every helpful, nice and encouraging. Thank you, Jose for making our experience so much smoother !

Absolute nightmare experience trying to return anything. Things are “final sale,” but they appear to be intentionally hiding this information from buyers in order to sell their products. I highly encourage anyone considering going here take their business elsewhere.

Jerry is the best furniture salesman I have ever had. Helpful from start to finish. Had all of the answers and provided upfront pricing and options. Ask for him on your next visit.

AJ was very helpful very polite very on point you guys are very very lucky to have an individual like that on your team thanks for everything

Delivery was great...Ashley's constantly communicated confirmation dates, and ETA..On arrival everything was delivered and put together with 30min.Very efficient and we are happy.

We were greeted by a salesman as soon as we walked in and he directed us to the section we were interested in. We asked several questions and the salesman was very knowledgeable and showed us several options and let us decide in private.

A j the best 🌹

Customer service was excellent if you go in ask for Daniel he was amazing!

I had been to all the furniture stores on blackstone, but Ashley furniture’s items stood out. Jerry gave amazing service, was super patient, gave great advice, and was incredibly thorough… not to mention pleasant and kind. If I need furniture again, I will only be working with him. Devon, the manager was great too. He followed up about a piece, which I really appreciated. I will definitely be back!

Ashley furniture sent me the wrong couch. I had it for two weeks before going into the store and realizing they sent the wrong couch. I asked the service desk to look it up. They said, the girl who help me wrote that couch down. I told them I didn't realize she put the wrong number down, I trusted that she knew her job. The guy was rude by saying oh well you didn't notice. Think twice, or do their job and double check. 🤔 Stuck with the wrong couch.

AJ did great! Very helpful experience!

Aj & Jacob where professional, nice and insightful. Would recommend.

Had a wonderful experience. I bought my dining table and feel comfortable with my purchase. My salesman Ernie was very nice and patient with me.

AJ took care of us and came back after her shift to help. Thank you

AJ was very helpful and personable. She answered all of my questions and concerns.

AJ was really helpful and attentive. Easy hassle free experience.

purchased my furniture at this location and was helped by Angie and Tung and got to say they gave me and my family exceptional customer service.

Great product, great store, great people. Very happy 😊 😃

AJ was amazing in helping us pick out a sofa and live seat set.

AJ was a big help! Thanks

Thank you AJ, great service!

AJ

Aj lee was amazing and she’s very helpful

We had AJ assist us today for our purchasing process. She was able to answer and questions we had without hesitation and was attentive towards the items we were looking forward. If you need assistance or even decorative ideas, I recommend asking for AJ!

Daniel was Amazing!!! The whole team was so helpful!!! Highly recommend Ashley furniture always have great deals and excellent customer service!!!

Daniel was a great sales man answered all questions and paid close attention to our needs and wants 100% satisfaction

Customer service is disappointing.

Great service and had the best deals out of the rest of the stores in town. Shoutout Daniel for getting us the best deal !

Daniel was an amazing help in securing the best mattress for my mom! He was so patient and explained the whole process to us smoothly. He made our experience 10/10. Thank you to Daniel and Tong

Jacob did a great job helping us find what we needed for our home. Everyone should ask for Jacob!

Jacob 2 Great to work with. So nice

AJ was a super helpful sales associate and supported my boyfriend and I in purchasing our new couch. She gave us the space we needed to make a decision together, while offering her knowledge on what would be best for our space. Overall great experience and would recommend 🫶 thank you AJ!

Over priced items throughout the store I would not spend my money there.

AJ did a wonderful job helping us find the perfect couch for our first home. Highly recommend.

Best furniture shopping experience! If you happen to shop here, look for Mr. Ernie! He is absolutely the best! He knows what he is talking about.

Great experience with AJ,

AJ is an exceptional sales lady thank you

Love coming to Ashley for my furniture needs. AJ and Tung made it an easy and pleasant experience. So long as they keep good folks like them around, I'll keep coming back again and again

I was able to get a fantastic deal I bought a sofa, 2 leather bar stools and 3 tables! Nancy was absolutely great! So nice, knowledgeable and friendly! Excellent customer service! We will definitely be buying more items soon!

Came in looking for a new bed and ended up getting a great deal on tempur pedic mattress and great customer service from Devin and Angie!

Ernie & Devin did a great job very happy with new sofa thank you

This store is very nice sales person work very hard and do the nice job . Manager Devin is great thank you!

Devin was amazing and very professional. Sales rep Aj was very helpful. They Made us feel like family here will reccomend

Great experience. Manager Devin was awesome and took care of me and my family. Trevor, Jerry and the staff at Ashley’s provided great customer service.

Tou was awesome withhis service and giving great information about our matters we just bought. daven was a great help also.

Nice furniture items but very high price

Devin & Bernie are excellent sales reps who demonstrated great professionalism. They have wonderful communication skills & have great attitudes. Doing business with them was fabulous & finally I was very pleased with the savings. P.Sthink I will takes thethe ex

Bernie @ has a beautiful attitude, his professionalism & communication skills are excellent & he is to be highly commended!

Devin , and mac nice staff so helpful and nice to here

Great experience, very professional and easy to work with. Keep up the great work. Thank you Daniel.

We loved our easy hassle free experience with Nancy, great advice, great deal fast and friendly! We will be contacting her again for our dining table.

See Jacob.....for a Great deal... Manager Devin....made us feel at Home...

Got a mattress, had it delivered right away, no hassles whatsoever. Thanks! *Update* went back and purchased more things! Tou was a wonderful sales person. Very patient with my grumpy husband & even managed to win him over (which is not easy to do). Looking forward to receiving another bed and our new couch set. Thanks for being easy to work with & not pushy. Just a good example of how it should be done. Thanks Tou for all your help!

We worked with Jerry and he’s great and so easy to work with.

AJ was great! Best customer service and Tung Do the manager was nice and helpful. They answered all of our questions and helped us get what we wanted in our price range. Great experience and very friendly staff

Tou was excellent! He was extremely helpful and pleasant to work with. We will shop here again.

Ernie was friendly and helpful. It was a smooth process.

Nice showroom! Lots of variety. You have furniture to fit everyone. Really appreciated having a personal sales associate AJ. She was very helpful and knew the showroom lay out, saving me lots of time. Will recommend Ashley to everyone.

Great service from Trevor. Friendly and not pushy at all. Found the chair we needed right away. Great experience.

DONT BUY FROM HERE! there's so many hidden fees and the furniture comes broken sometimes.

Jose was very helpful. He was assisted by Tung. Both very cordial and knowledgeable.

Liz and Tung did a great job so helpful . Extremely friendly and not pushy at all.

We dropped in right before closing after speaking with Angie on the phone. She was with a customer, so the manager helped us and then Angie checked in on us. We found a couch that me and my husband both agreed on. Angie stayed late to help us out. Thank you!

I went in to look for a new mattress and was helped out by AJ. She was amazing. She helped me select the best option for myself and I ended up getting an awesome tempur pedic. I will be going back to her for sure for any future purchases.

Ashley’s Furniture is a Fantastic company! Excellent customer service, efficient process. I chatted with AJ. She was very helpful and answered all my questions concerning my purchase. I believe she had my interest at heart and found the best coverage for me at a good price.

Worst experience. The salesman sold me 3 bar stools and called me as I am driving out of parking lot that since these bar stools come in pair of 2, I need to buy either 2 or 4. Talking to store manager or Ashley headquarters didn’t help either. I was forced to buy 4 and now I am trying to fit in 4th one somewhere. The problem is that I really liked them, so I could not just not buy anything. My recommendation is to stay away from them if possible.

Very helpful with expert advice and ideas. Thank you

Fantastic service, Daniel was very patient while I made my decision.

Great store with a big variety to choose from!

Don’t waste your time and money at this store . They ask me to email them and i did along with Going into the store with Pics of Furniture we bought less than 4 Months ago but no help , STAY AWAY From Them

Angie, our sales person made the experience nice for us. She was patient as we looked around and knew all the answers to any questions we had. We are very excited about our purchase..

Jacob hooked us up with awesome deals. Definitely recommend him

AJ was fantastic with helping us purchase our couch. She made the process easy and gave us the best deal. Excited to get the couch in a few weeks!

Macaleb was awesome! Thank you so much for making this experience easy. I know I didn’t make it easy for you. Haha.

Jacob was great and assisted us through all the steps. Awesome rep.

It's like buying a Car, the salesperson has to talk to his manager. I will avoid this situation if all possible in the future. Jerry (salesperson) at the Blackstone store in Fresno was great. When the manager would talk to the salesperson in front of me, about the Furniture I was buying, made me want to walk out. Not to mention the time wasted with the Manager bit. My two cents.

We came in browse living room furniture, and ended up buying a new couch, loveseat & recliner. Big thank you to AJ and Daniel. Great customer service and customer care.

Ernie and Devin we’re very polite and professional. We told them what we wanted and within minutes we went home with the perfect recliner chairs and a great deal. Ernie is the magic man! Look for him in Ashley’s Furniture.

Great deals! Ernie and Devin were super helpful.

Great service! Nice and vert informative! Erine and Devin were a great help :D

don't recommend buying here

Amazing showroom and amazing sales staff.

Devin, store manager is awesome!

I had a pleasurable experience as the salesperson was very helpful.

I went around looking at therapeutic beds for the 1st time an was assisted by Daniel when I arrived at Ashley's. he was very helpful with great knowledge an I had the best experience and I'm sleeping much better now.

I'm super excited for my new furniture to arrive. Daniel Calderon helped me find exactly what I wanted and we had fun doing it. I will certainly be back and look forward to working with Daniel again. I give him an A+ because he listened and directed me to a few options that aligned with my needs but was never pushy or annoying and he made my experience stress free. Happy customer here.

Daniel at the Fresno location is the best! He was patient, kind, and very knowledgeable! He helped us select furniture for most of our home and I love it all! I will be back to finish up a couple rooms still needing furniture. Ask for Daniel C in Fresno.

My husband and I went to look for some furnitures for our new home. Tou and Devin were able to help us find the right furnitures for the right price! We ended up getting a new mattress, a sectional, and a sleeper sofa. We felt welcomed and never once we felt pushed to make a decision. Highly recommend them!

Thank you to Daniel Calderon for being so helpful and patient. You deserve a raise!!

Daniel Calderon is one of the best salesmen to work with! Made sure we had all of the furniture we needed before our second daughter was born. Now in need of a new mattress and we know just the person we will go to Over and over again!

Thank you Daniel best salesman ever

Great customer service by Devin and team.

Ernie and Devin are amazing. Make sure to ask for Ernie when you shop at Ashley’s Fresno. They are very helpful. Had a great experience buying furnitures here.

Ernie and Devin are very accommodating and helpful! Very informative and nice. Make sure to ask for their names when you come here

Daniel always helps us find what we need. He’s a pleasure to work with and so very helpful. I’d recommend speaking with him to find just what you need in their large selection of furniture for every room in your home.

Daniel Devin and Bernie were all amazing and awesome! they helped us with a big order and we appreciated their taking their time with us and not being pushy.

Amazing Service! Highly Recommend Daniel he is amazing and is great at what he does and will make sure you are taken care of!

Thank you, Daniel! He is AMAZING! He definitely took care of us. We came in just to peruse, and ended up furnishing most of our home because of how fantastic he was. Bernie and Devin were great as well!

Great Tour and Great Employee Tou Vue!

Daniel was great, super personable and helpful

They don't deliver on days promised and don't even consult you on rescheduled delivery day.

I was told when I Called that the bed I wanted was in stock So I assumed I could take it home But instead it had to be shipped to me I guess I was misled a little But otherwise everyone was helpful and I bought the bed I wanted thank you so much

Not the greatest customer service kinda rude bye the pick up people especially when it cones to elderly people. Little disgusted with how they acted towards my 75 year old roommate.

Worst company to buy furniture. Especially when it comes down to their protection plans for their furniture. They do not and I repeat do not help you. They make you go in circles from phone number to phone number. They send different technicians claiming they are going to resolve the problem and at the end tell you their plans don't cover. Worst company. Over 2 years dealing with them and still no solution.

Trusted and Good quality furniture

Purchased a couch set in November 21. Called Ashley to let them know I discovered a bolt was missing and the couch sat uneven. The person at the support center said a repair person would be out later that week. No repair person contacted us or has shown up for the repair. I have emailed several times with no response. I don't want to call them back because last time I called it was support center overseas and took an hour for them to understand I was missing a bolt. Avoid this place, they don't stand behind there products.

We received excellent customer service and found exactly what we needed. Salesman Jose was especially helpful and pleasant. Price was right. Delivery was swift.

What to say well i bought a bed and within 2 weeks of getting it. The bed broke i had to wait 2 weeks for a tech to come out and fix it. That was a Friday on Monday Broke again in the same place. now i have to wait another 2 weeks for a tech to come out and look at it. the person i am speaking with to schedule an appointment offers a sat appointment when i tell her that will be good, she replies oh sorry that day is already filled up. Is there furniture made so poorly that there are so many customers waiting for an appointment? And don't go into the store asking for help they got your money they no longer want to help... Shame on Ashley Furniture. they say in there message while on hold how good there furniture is made and the ship all around the world. cheap merchandise is what they ship. so if your thinking about Ashley furniture DON'T. One star is really to much but you can't post unless you give them a star..... Sad

They have really good quality and they have really good service,good spanish speakers because i speak spanish

M name not Jerry. It’s Larry.

Such an easy transaction to purchase a mattress. Daniel, my salesman was very nice and accommodating. I knew exactly what I wanted. Only took a few minutes! Thanks Daniel! Thank you Ashley!

Sales person was very unprofessional trying to sell us a 1,400 bedroom set for 3,000 poor service

Nice show room. But higher priced then other furniture locations around for the identical item. One would think the Ashley store would be at least comparable price to ashley couches sold at other stores.

Highly recommend Nancy at Fresno location. Very helpful, friendly, personable and efficient! Found exactly what I was looking for within 20 minutes of my visit and will be delivered within a reasonable time frame. We will continue to come back to Ashley.

Not impressed with the CS service after your purchase. They don't answer emails and when you call, they tell you to go to the internet and email them. Bunch of the Run Around so far, I can't get my gift cards they promised me but it's only been almost 3 months SMH. I gave them 2 stars because the actual store is very accommodating.

Do not buy at this store cheap a** furniture and to call for customer service it’s a joke save your money they’re nothing but scammers wish I would’ve listened to previous reviews they won’t fix anything that comes wrong with your couch even if it’s under warranty so please read the fine print or better don’t give them business

Stay away. Terrible customer service after purchase. Delivery takes months on months and not everything comes at once. The quality of the furniture is trash and the guys they send out to assemble them do a terrible job. They literally left chairs with half the bolts missing. And good luck getting them to honor the warranty they push you to buy. Just don't deal with them.

Daniel was friendly and easy to work with on getting my purchase completed.

Walked in and felt like you are being watched by hawks. They have someone staring at you in every room. When we did decide to sit down and a couch that was extremely uncomfortable. An associate (could of fooled me, she was lounging in a chair) yelled at us from across the room, "IT COMES IM DIFFERENT COLORS!" In which I asked, "Does it come with back support?" In which she responded, "No." As you can imagine, we promptly left. 0/10 would recommend. Go to bobs discount furniture. They are far kinder and WAY more reasonably priced.

First time in store. Met at door by employee who directed us to rugs and left us. We had said we were just looking. However, THE rug, the price, and free shipping caused us to have an on-going good experience purchasing the rug with specialty staff. Thank you, Mary

First going to Ashley's I was greeted by Betty wonderful lady she walked to through paper work and I got what I wanted interest free for 6 months 🌈💞 go by and ask for her.Get yourself something special.

I had the most wonderful first experience shopping at Ashley Furniture. Thank you Nancy for going far and beyond to provide me with excellent customer service. I'm so happy with my queen mattress. Everyone is super nice. It's nice to looking around the store without being pressured. I will share my great experience with my friends and family. We see you soon. Happy customer-Juanita 🙋‍♀️ queen mattresses. The best ever!. This will be my future store to shop from now on. Telling all my friends and family about Ashley Furniture.again thank you

Good service friendly staff Kiran was great in helping out with any questions and showing us around the store and sale manager Lionel was very helpful on our concerns... keep up the good work

Avoid this store!!!! Do not waste your time coming here. Went to the store on April 8, 22 to look at countertop stools and king foundation wood frame. We were told by the sales agent Macalab Acosta that they have it in stock and will be deliver to us within the next week. Little did we know that he was quick to make a sales and lied to get us to buy their products only. Come to find out, our items will not be deliver until May 15 for the foundation and June 3 for the countertop stools. We went back to the store again on the week of May 16 since the rep got our foundation wrong. It was supposed to be a King size and he listed it down as a Cal King. They corrected that and assure us that it will be a wood frame foundation that will be deliver on May 26, 22. When it was delivered, it was the metal frame. We took it back to the store the next day on May 27, 22 that the item was incorrect as we were told that it was supposed to be a wood frame. Another sales manager Lionel Burgos went ahead and look up the wood frame foundation King for us and put in a case to the warehouse. We were told that they will give us an update when the ware house responded. This then follow by many follow up calls and today I spoke with the manager Devin and was finally told that our case was closed and they will not be sending us the King wood frame foundation since it's an extra cost and we didn't pay for that. They refused to refund us and said once the item is delivered then it's our problem now. This is the manager that approves his employees to steal money from their customers. Manager’s name is Devin. I just want what I ordered. Hi Devin, have a nice day!

DONT EVER BUY HERE! Literally the WORST experience ever! I purchased my bed set in March and got it delivered in April, the bed frame was BROKEN! I didn’t notice because it was a slight crack. I called the store and they told me to reach out to customer service. Customer service tried to tell me that the damage was MY FAULT! It took over 2 weeks to speak with some who sent a tech to check the furniture out in person. He ordered me a new bed rail and said he was going to EXPRESS ship it! It is now the END of JUNE and I still have a broken bed! Since the wood was cracked and it’s been over 2 months the rail has cracked even more from us sleeping on the bed! This company is the worst! Wouldn’t recommend them to anyone!!!! I will NEVER BUY form this TRASH company again and I recommend no one else buy from them either. They will just screw you over!!!!!

Bought furniture from this company & half the parts of my tv stand came damaged. this company should be shut down. the fact that they are able to continue their business is absurd. please do not buy from Ashley’s. Please.

So we went into Ashley last year bought a new bed, new dining table, couches, coffee table and end table. Had our delivery set up for 2 different deliveries. However our coffee table and end table never made it. So we went in recently because after waiting months thought we would go in. We ended picking out 2 different items because the coffee table and end table were no longer available or way out can't remember. However our new items came 2 weeks ago, one was slightly damaged on the corner looks like it has been dropped so I tried call, but chatted via their app they gave me a reference # said expect a call with 24-72 hours. 2 weeks later no call so I try to call again and can only chat via app the rep said he we would receive a call soon. Here I am a few days later nothing! Why do I feel like I'm getting dodged?

Horrible Horrible customer service! Spent more than $15,000 at this store and made sure every piece of furniture will be assembled. We were promised all the furniture will be assembled. On the day of the delivery they assembled everything but my sons bed set and told us that they won't assemble it. Talked to Lionel the manager and he said he will take care of it. Called on Monday and he was no help at all. He tried to blame us for knowing that the bed set wouldn’t be assembled. The sales representative never mentioned to us. The way they try to blame the customer is very unprofessional. They will give you the run around. Believe all the bad reviews they are cons and really don’t care about the customers.

BEWARE!!! I am an honest person and like to be fair but this store and customer service has to be the worst I have ever experienced in my life. If I could give them negative stars I would. Stay away from Ashley. I thought they were reputable and better than others. Stay away from Tung, he is a con artist. Even though I have it in writing that they were going to deliver 2 chairs, they only want to give me one. Day of sale they said they would do price match and honor my 10% coupon that I had. At the end of the day they did not honor any of that. I am not want to complain but these people are really there to steal your money. STAY FAR FAR AWAY FROM THIS STORE!!!! You have been warned :) I wish I would have read the reviews before going here. Like I said, I have written proof but to them it means nothing.

Horrible experience! Spent most of our time with them trying to get us to purchase temerpedic mattresses for our elementary/middle school daughters. Kept telling them they really don't need a 25 year warranty because they will be out of twin beds within the next 5 years. We stayed passed closing with them finally saying if we didn't purchase the temperpedic mattresses then they couldn't discount the furniture. We had over an hour drive home so we left and told them we would be back next week to finalize the sale with the cheaper mattress (still pretty expensive). They said we would loose out on the promotions going on which was fine with us. We ended up purchasing mattresses elsewhere but did go back for the bed frames and vanity. We also purchased 2 bar stools and the furniture ins. They delivered and set up the beds. My husband had to redo the slats on the bed because they put them in lopsided. We heard a loud pop from the vanity. Turns out they put the mirror on wrong and tightened the screws way to tight. The back of the vanity now has a crack in the back. Still we thought no big deal we bought the ins. We reported it the same day it was delivered and have not heard a word. I also want to return the bar stools to which they replied shouldn't be a problem. And to top it off they never gave us the gas cards for the promotion going on at the time of purchase. Should have stayed with buying all my furniture at Rosso's. Expensive but hadn't had no issues with them in the 16 years I purchased from them.

Ernie and Devin had excellent customer service and gave us a great deal i only shop at ashley fresno!!! Theres no one better! Look for them when you buy.

Don't purchased the additional cleaning/repair warranty, it's not worth it. It is through a different company that is difficult to work with. We had an issue where an animal was on the sofa and we wanted someone to come clean it. Of course, they said they couldn't do it unless there was a stain or it was torn. Unbelievable. We purchased a sectional w/ a chaise back in the summer of 2019. It looks something like their current Enola 2-Piece Sectional. The sofa is still in good shape. Though we ourselves have to wash the sofa covers instead of the Co. doing it for us for that extra $60 they added on. Read the fine print. that's how they get you. I guess that is how they balance out the promotional coupons they have. I have to say that the individual how helped us was very patient and helpful. Thank goodness for him.

Very good and friendly salesperson. She knew her store! Made me feel very comfortable!

Was supposed to receive sofa set in 6 weeks. Ended up being exactly 5 mos. Paid for delivery and set up. Driver told us right off the bat it would not fit through our door. He said people don't pay attention to dimensions! We told him to just leave the furniture in our front yard and we would do it, which we did. We had waited 5 months! No way were we letting him take it back. First purchase with Ashley. Last purchase with Ashley. The whole experience was a nightmare.

Do not buy from Ashley furniture! I bought from them I kid you not 2 weeks ago. Had my couch delivered and went to use my chair and now it has been stuck in the up position for 2 weeks. I’ve reached out to there customer support and the store I bought it from 4 different times and they still haven’t came out to fix it or contact me for it and to add to all this I purchased there extended warranty. So I would not buy anything from them definitely was a waste of $3500

Purchase table and chairs for . We have yet to receive after 6 month!!! They let us know it was being delivered and then was informed it did not arrive. Now this week, we were told it was being delivered. We waited all day and nothing. This morning we telephoned Ashley to find out what happened and they let us know we didn’t confirm. We let them know we received an email and two phone calls and we responded and spoke to delivery people. The guy proceeded to apologize and then abruptly hung upon us!!! Do not not purchase from these people if you want your delivery within a decent amount of time!!

The guy at the reception is little weird. He acted like he do not work there. He was so lost. He did not know what he was doing. We had to pick up our order from there but he acted like we are visiting for nothing. Not a place for me visit again.

Liz and Lionel are so awesome I’m very happy with my purchase today!

I purchased a specific item online and something delivered to me was different. My mattress is hanging off the side of the bedframe and it's half the width of what I ordered online. Customer service says they cannot help me. And there's nothing they can do, non existent customer service, these people that answer the phone are doing just that, just answering the phones. If you cannot do anything to help a customer out then put that on your website under Ashley homestore furniture. Use it as your underlying quote "sorry there's nothing we can do for you" thanks for being a loyal customer! SMDH the world we live in ...

Caught a sale today and bought a recliner. Employees are nice and helpful.

Showed the salesman what we wanted and the couch was in the wherehouse..signed papers ..paid for it and left a happy customer. Dave

Everyone at Ashley’s HomeStore was very helpful and friendly , especially Betty! She was really attentive and went the extra mile to help me get EVERYTHING I wanted at a GREAT PRICE! I definitely recommend coming here. Make sure you ask for Betty!

ABSOLUTELY DO NOT BUY FURNITURE HERE. We bought a couch and cocktail table from a set on black Friday, last November, and were rushed through the paperwork and given fraudulent information about the payments, and the delivery dates. both pieces have been delayed to almost April, and we're paying almost double what we were told, twice as often. The employees who helped us were too busy being at each other's throats to even take our information down correctly, and keeping in contact with the company has been borderline impossible. im beginning to lose hope of even receiving our products, and am IMMENSELY frustrated.

Daniel was a good salesperson and was instrumental to finding what we were looking for at a great prize….

Good products very helpful

We have a great experience. Felicia helped us to get the right furniture. Thank you

I bought a temperpedic cal king mattress and to talk me into buying the mattress they said they would give me a glider, swivel, recliner for free. But they would have to charge me $1.00 for accounting. So I buy it and they said it would be 3 months befor the can deliver it the Chair. 3 and 1/months go by no Chair. I go to Ashley and they say the company stopped making it. But I can apply the dollar to any thing in the store. Then as my voice gets louder they say I can have any thing in the store up to $1000. So I choose a Chair but in a brown color. Nope the have disconnected that Chair but I can have that disply Chair. So the give me another manager. As it looks like I loose my money or get something I got an adjustable frame for my mattress. This manager gave me the value of the Chair then subtracted it from the $3000.00 then gave me 50% off and some how I got it for $800.00 with delivery and installation. That was great. But I still need a chair.

I have been an Ashley customer for years! I love the quality! We have made two purchases within the last two weeks for our new home. Tou was our salesman! Great guy and he helped us with our first purchase when we went today for our second purchase Tou was great and did his best to get us a great deal and we made sure to work with him again. He did get his manager involved and I must say that manager was rude and the tone he used was not nice!!!!! I felt bad the way he was answering our salesman!

Tou was great. He showed us the items we were interested in and stepped away while we made our decision. When we were ready to purchase- it was a smooth and easy transition. We will be back to work with him on any other purchases for our new house.

Good furniture but very very bad service. Bought a dining set back in November and had to wait over a month to get the chairs only and when delivered two of t.he chairs where uneven and wobbly, the guy delivering the furniture took note of it and told us it would take a week or so for another guy to come and fix them or replace them. 2 months have passed and no one has show up or call me. I have try calling their warranty number but have to hang up since they take over 30 minutes and they don't answer. I still haven't recieve the dining table and it was scheduled to be deliver early February. Horrible delivery customer service and warranty customer service

Very difficult if not impossible to get delivery confirmation.

This is the last time I will be ordering from Ashley Furniture. Order my couch back in November hoping to have it deliver for my new place. An estimated delivery was set for December 10. Had requested off work to wait for this delivery. Called and delivery was switch to January. Switch to February 10th now it’s estimated to deliver in February 25th. The delivery is constantly changing and there’s literally no one to tell you about these update. Ever since my purchase I have gotten two emails from Ashley only. No sort of communication. This is the worst place to shop. The delivery is going to constantly change and never a set date. There’s no way it’s the #1 furniture store. Called and spoke with their reps and they just keep on saying it’s an estimate and there’s nothing they can do till the items arrive to the warehouse. Smh. No point of selling an item if you cant deliver it to your customers and fulfill their satisfaction.

Please do not purchase anything from this place. Paid $119.00 assembly and they shipped it via ups and refused to refund the assembly fee and both people I talked were rude, condescending, dismissive, and disrespectful. I will tell everyone to never purchase from them.

Mandating the masks even though they are not mandated by the government. Permanently lost my business.

It’s the Sales Rep-“Betty”…that made my experience very pleasant. She took her time & made sure I was happy my choices & made sure that I was getting the maximum savings as possible! I would buy from her any day, she is what makes “Ashley Furniture” a good business!!

If I could give them Zero stars I would. I been dealing with them since October,2021. I purchased a bedroom set from them and was told it would be delivered on November 15th. Furniture did not arrive till December 22nd. Upon arrival furniture did not come with proper screws and parts to assemble. Delivery guys suggested to keep furniture and dispatch would send someone with parts to assemble the next day, of course that never happened. Now I don't have a bed to sleep on, I have unassembled furniture just sitting in my room and after 10 phones I'm been told rest of parts wont be here till Mid February. I was on phone for almost 2 hours today and was finally told they will not be giving me a refund, I can either request for a replacement which very likely will take another 4-6 months. PLEASE PLEASE BE WARE! DO NOT BUY FROM ASHLEYS FURNITURE!!!!! HORRIBLE HORRIBLE EXPERIENCE!

I would have given them zero stars if that were possible. I ordered barstools a little over 10 weeks ago and at that time I paid for set up & (assembly of the items) delivery. Yesterday I received an email that they are having a sale & offering free delivery. I took my paperwork into the store too see if they would refund my delivery charges. The manager was called to answer my question and he was the most disrespectful, rude person I have ever felt with. He said he could refund the charges if I want the stools un assembled & in the box, I said the ad states free “delivery” He practically threw my papers back at me, again stated that they would be un assembled and walked off…. I will never step foot into an Ashley Home Store again….

Greatest Representative ever!!! Alex was superb!

We were happy with the service, delivery and products.

Jacob was very helpful and thorough with all the details of my order.

DO NOT BUY FROM THEM! Horrible customer service. 6th call just to return an item that arrived 6 months late and damaged. Each call is 2hrs wait time minimum. Not to mention, the issue hasn’t been resolved. Never buying from Ashley again. The call is still on wait… but they “apologize” for the wait. I’ll keep this review updated!

Great experience! I was greeted by Daniel who immediately helped me find my new bedroom furniture. He was very professional and organized. I highly recommend Fresno’s Ashley Furniture.

This business is horrible. The only pleasant experience is before the sale. I purchased furniture and thought all is well. To summarize quickly, I had to wait for the furniture to be delivered. AF delivered my furniture broken, 4 times. Enough is enough. I requested a Full Refund, but they refused. They Breached our Sales Contract, but bullied me to honor the sales Sales Contract, they didn't want to honor. After 3 months of fighting AF's ignoring me, hanging up on me and Victimizing Me, they finally had to honor my legal right. But they shorted my refund. Another 30 days of fighting. Again, I was finally contacted by AF. They wanted to pay that shortage and give me extra for my hassles and frustrations. I told them I don't want extra. I want what is owed me only. They insisted. I told them, look I don't want anything extra, I'm not asking for anything extra. If you send extra, it is because you feel guilty for trying to Victimize Me and I won't go away. They sent me a $200 extra. Hush money. I started a free service: Ashley HomeStore Advocacy Group on FB. AF is poor quality furniture with high markups. Above 6-7 years ago they cheapened the quality and increased profit margins. They don't honor warranties and the Extended Warranty is a scam; it only covers "accidents," not cheap manufacturing. AF tried to blame me for their broken furniture and even said, "Normal wear and tear" and "I broke it before I accepted it. What they didn't know, was, I video recorded each delivery exchange, after the first attempt. They know how to sneak in Broken Furniture, B-Goods and Showroom Floor Samples, without us knowing, because we trust them and don't know how to properly inspect the furniture. Then they use Fraudulent Business Tactics to Victimize and Bully Me. They are currently being investigated for Fraud by a number of different State's Attorney Generals. They will be pleasant, before the sale. They will want you to give reviews and say how pleasant things were. Don't do it. Wait a year. Then give a review. Don't trust AF, don't trust the poor quality either, and don't believe the delivery timeframe. Do your research. Research the store, research the manufacturer and models, research the type of woods/material used in the processing. Ask about the ratings of cushions and research what those ratings means. If they promise anything verbally, make sure they will add it to the contract. Don't let them say it's in the fine print or it's okay. Hand write it, if you must, before you sign.

If I could leave zero stars I would. We ordered a dining table and chairs that were delivered 5 months ago. The chairs were broken when delivered, and Ashley has done absolutely nothing to rectify this issue. I have spent 5+ hours on the phone now trying to get replacements, just to be passed off to a million different people. I have requested call backs from the manager at the Fresno store several times now and never received one. I would go ANYWHERE other than this place for furniture. Trash. Zero customer service. Never again.

Very good experience from start with Yvonne in store to delivery! Jose from delivery was so pleasant and helpful to get them just where I wanted.

Wonderful customer service. Friendly and helpful staff

This furniture is very improfecional they are really ridiculous.

Amazing service would recommend!

Nancy did a great job an was very informative with the mattresses.

(Translated by Google) I have bought a bed for more than a thousand dollars, they assure you and when I occupy it, they did not comply with this, it is more than 10 years old, now a year ago I grabbed a couple of sofa and I occupy that the security see the problem that it has and they just do not answer and In the store, they do not even help, I do not go back to garnishing anything in that store (Original) He comprado una cama de más de mil dólares le agarre aseguran y cuando lo ocupe no mas no cumplieron esto tiene más de 10 años ahora hace un año agarre un par de sofá y ocupo que la azeguranza vea el problema que tiene y nomás no contestan y en la tienda igual ni ayudan ya no vuelvo a garrar nada en esa tienda

People nice but Still waiting for our furniture.

Lots of mundane furniture here.

Nancy was wonderful to work with. She was knowledgable and helpful. She answered all of our questions and did not give us the "used car sales" vibe that we recieved from other furniture stores.

Ashley’s furniture store is so unpredictable! You go into the store and place an order Then at the time of delivery only half of an order is delivered. When you try to contact customer service they know nothing! It’s been 2 weeks and we are still waiting for delivery of the items that were ordered. So irritated with this company. I also asked if they could at least credit my account with delivery charges for the inconvenience and they said no. Horrible customer service! Don’t recommend them at all…. Go somewhere else to purchase furniture

The staff was friendly and helpful. A very good experience.

Felicia is absolutely incredible! Would 100% recommend to anyone looking for furniture 😊

(Translated by Google) Good furniture I recommend them (Original) Buena muebleria se las recomiendo

Very nice place, service was quick and they took there time. But the price was just more than I was looking to spend for the item I wanted.

We received excellent service from Jacob Batson in the Ashley Fresno store. He is very courteous, knowledgeable, and worked with us for two hours. Thank you Jacob. His manager that day should also be commended.

Like there quality, bought there before unsure of next purchase of furniture still..

Recently purchased a bedroom set with Elizabeth Gonzalez, she provided excellent service and was very patient and caring of our needs, I highly recommend!

Had a wonderful experience as a returning customer at this location. I've met Tung 3 years ago and bought a dining set from him, and he gave excellent services to me. I've returned over this weekend, and surprisingly he remembered me and my wife. Now as a manager he asked how my dining table he sold me. My wife and I couldn't believe that he remembered my dining table that he sold me 3 years go. However this weekend, we wanted to buy a bedroom set. Tung and Jose helped us with selecting the most comfortable bedroom set for us. Absolutely one of the best furniture shopping experiences for us. Good job team. Hopefully I can still see the great customer services you've provided for my next furniture purchase.

I came in looking for a couch and Liz was so helpful and sweet to work with!

Felicia and Devin were amazing can't wait to go back and buy rest of my furniture from them.

Leif was fantastic! He was kind and courteous and helped my family find the right furniture. He wasn't pushy but respectful with our needs. He followed up with delivery details in a timely manner and even checked to see how the delivery went! I felt as if Leif goes above and beyond for his customers.

Lee and Devin were such great help! I can't wait to go back and get my couch from here ✨ 10 STARS

Delivered in 3 days

The salesman I had was brand new. That isn’t the part that’s frustrating about this entire experience. It was the fact that there were 6-7 employees with no guests or potential buyers with them who were not guiding the salesman along. They were instead talking about tik toks and other nonsense. What should have taken 45 minutes tops took 2 1/2 hours. To put the icing on the cake the salesman only ordered 1/2 the couch but charged me full price. I went into the store again to see what the manager could do because now that couch was on a 4 month back order. The manager on duty at this visit told me there was nothing he could do. He did not want to bring any prices down for their employees mistake. I canceled the entire order. Now 26 days later I still hadn’t received the “down payment” for the items. So I had to return yet again to get the return processed. When on their own website it states that no money down is required in their financing tab. If the website states it you must follow it. Synchrony allows 100% of the purchase to be financed. Don’t let them tell you otherwise. I would not recommend this store. If you like their furniture buy it elsewhere. Got the same couch at the same price with an extended protection plan elsewhere without any hassles.

I've had to deliveries now. Both times bed brame had been dadmaged. I'm really frustrated now. Don't know what's going on with the warehouse. I've had to deny delivery twice now. SMH

If I could give zero it would be zero, we ordered a bed, got the insurance which salesman said no questions asked if something goes wrong they will replace, wrong. The bed literally fell apart , they sent a tech to look at it first in February of 2021, tech said not fixable, they need to order new bed, wouldn’t be here until May 2021, we called in May and the chat , they couldn’t find our account by our name or phone number , they said I needed an order number to look up my information I told them I didn’t have an order number and to please find it because I needed my bed, they refused to help me without an order number , I asked them to look in their system for my order number , they refused, I sent a chat and I got the SAME results! No help!! It’s now almost October and I still have no bed replacement and to say my bed is literally fallen apart is an under statement. WORST customer service ever, they took our phone number down wrong and can’t locate our account and it’s our fault?! Horrible!

Be prepared to wait 6months for your furniture. And good luck getting ahold of someone when you call the store. However I love the furniture and no issues with the quality.

Ernie and Devon were so amazing, nice, and charming! They were extremely helpful in giving us a good deal and finding exactly what we wanted. Ernie took his time with us and had a great attitude. I will definitely recommend my friends and family to them. Thank you guys!

Nice furniture decent prices but didn't have any Amish style beds. That's all we wanted. Ended up at Fashion Furniture..voila

My visit today was very good Angie Reyes was very nice and helpful I was able to find what I was looking for thanks to her. Thanks Angie🥰

Very nice employees

Devin the manager of Ashley home store in Fresno California is one the best managers I've ever meet..he is honest and friendly ..and. Knows his stuff about furniture... I was very happy buying a Bellina couch from him...his honesty will go a long way....thanks Devin..

Do not expect your products to be delivered or in good condition above arrival. My items were dropped in the road and scrapped and also put together wrong. Then half my order was not here. I was not informed about this until the delivery men showed up. Costumer service is no help. They take 30 minutes just to direct you to the store and the store never answers. If i could give 0 stars i would. Don't waste your time or money here. A walmart futon would be better then dealing with this company.

If I could give zero stars I would, our order has been delayed by 2 months and everytime we have a date set, they cancel without letting us know until I contact them. Very unprofessional and the piece of furniture we have received was damaged and they didn't give us all the legs for our dresser and still waiting. I will never order from this company again.

Been shopping here for years, last purchase 01-25-21 and haven’t received it yet, they don’t call or text or email, I have been calling and driving to store to ask and they have changed delivery 5 times, I’m done and ordered on line same piece and will arrive in a week. Will never purchase here ever again.

Try not to buy anything in this store. We spent a lot of money and there’s missing item in the deliveries they have made and even the delivery man noted it on the receipt as Missing . I called the Customer service and didn’t help at all and even argued with me and kept telling me the wrong item .He didn’t even listened . We went to the store , the Customer Service Lady ,gave us a Case number and she said that someone will call us within 5-7 days and did not happen at all and no one called us back . By the way the Salesman name CRUZ CRUZ never ask for his assistance . He totally messed up our orders and he just want the Sales and we paid everything Cash . We tried to call him and ask for help , he was never available. I will never go back to this store .

5 sales people stiod around and talked and talked. Not one came to see if we needed assistance. We left. Too many other furnitire stores to choose from that have good customer service.

This review is on behalf of my daughter and myself since I I recommended Ashley furniture to my daughter, Ariana Martinez. She ordered a sectional couch back in mid April w. a delivery date of early June ..We’ll June , July passed and no couch. As of today August 25… still no couch . They finally gave her a delivery date of Sept. 9.So after waiting almost 5 mo. … we decided to go to the store since calls were leading us nowhere. We explained the situation to the mgr.and he said 9/2/21would be the real delivery date. So,…after all that they gave ariana $50 for her trouble but he still could not , would not guarantee 9/2/21 as a for sure date. Truck problems I guess..Buying a couch shouldn’t be so hard and having to wait 5 mo. is even more ridiculous. So please people, if you need furniture and dnt want to wait almost 6 months for delivery, go elsewhere!!

We never received our furniture. It got placed on backorder twice, so we canceled it. Thanks.

Alena was great. Friendly, patient, knowledgeable and I’ll be back for next furniture purchase!

Our delivery has been re scheduled more than 3-4 times already. Ridiculous.

Do NOT order from this store EVER!!!!!! My husband and I ordered Couches on Memorial Day Weekend and was told we would have our Furniture within 4-6weeks. Well 6 weeks came and gone, my husband called customer service and was told we have been pushed out to 8/13/2021 as all of our pieces would show up to warehouse between 8/9/2021 and 8/10/2021 and out for delivery 8/13/2021. Well that day has come and gone and nothing. We called customer service again and was told we will be pushed out again until 9/6/2021. I am so highly disappointed for the lack of communication when CLEARLY these salesman know what the deal is in regards to delayed deliveries. If we don't receive all of our Furniture on this estimated delivery date I will be filing a bigger complaint to corporate , will also rate on BBB, get the news stations involved as well having this shared on a family's twitter account that has over 60,000 followers. GET IT TOGETHER ASHLEY'S FURNITURE!!

Really liked, the quality of furniture, here,My second set ever,Jose Fernandes, was really helpful and took care of me and my wife, really enjoyed it.

We’ve been furniture shopping for a few weeks now and when we walked into Ashley’s furniture we were greeted by Betty. We instantly fell In Love with there furniture. Betty asked us if we had any questions and showed us what we were looking for. Of course we ended up spending more then we expected but we got what we looked for. She worked with us until we were able to get almost everything we wanted. She was very knowledgeable with the furniture and especially the temperpedic mattresses. I never would of thought We would of spent the money for a temperpedic mattress but she got us such a great deal and made sure our payments were to what we could afford. We will definitely be going back for what we want in the future and will be going back to Betty. Thank you Betty for the great experience and working with us.

Worst experience ever they lie about everything between the distribution center call center and the store they blame each other about not receiving your products I purchased a set of 6 dinning chairs and paid for them same day and had to wait 2 months to get 2 chairs that by the way we’re broken when I called them about the issue they told me that it’s not there problem because it was a direct ship finally after 2 hrs on the phone I was able to get replacement parts and had to wait another month just to receive the wrong parts then the other 4 chairs came in and I still did not receive my 2 replacement chairs I then went to the store to talk to the store manager and he basically told me there is nothing he can do he’s just another employee up the chain and told me they don’t refund your money either and you can’t return your purchased items I went in 2 days ago again because I’m really frustrated about my situation I purchased the items on 02 /12 /2021 today is the 8/13/2021 and have not received anything they have poor customer service I don’t understand why keep selling if they can’t keep up with the demand all they do is lie and give you the round abouts about everything this is the WORST STORE EXPERIENCE EVER I DO NOT RECOMMEND ANYONE TO PURCHASE FROM THESE LYING PEOPLE…..

One thing is for sure don’t come here if you want your furniture to be delivered on a timely manner. They won’t tell you until you can no longer do anything. Once they get the sales they will forget about you. Later on they will ask you to pick it up and give a defective furniture and they will give you a broken items. Customer service is very rude and never helpful. They will give too much stress. Go somewhere else.

Great sturdy furniture and good quality too

Do not trust anything they say. Horrible customer service. They just take your money and after that they are not responsible for anything. "Call corporate and make a case". 3 months after I purchased a bed, they still haven't fixed the damaged part from the delivery team. After multiple returns to the store and calls to corporare to get this resolved, they send me away with a gift card just to get rid of me. Then the gift card is only for full price of the item. These people do not stand behind the brand they are representing. They are just a storefront. Avoid at all costs.

I wanted to purchase some living room and bedroom furniture and knew what I wanted. I worked with Jacob Batson and told him what I wanted. He knew he products and directed me to them. He was clear on the promotion available, additional services I might need, delivery time and checked into any discounts available. I was very satisfied with my purchases and the service given by Jacob.

Great survive 👏

The worst experience I have ever had purchasing furniture!!! I bought 4 tables on 6/2/21, and planned to pick-up at the distribution center when they arrived. I was called by the distribution center 8/2/21 amd told that 3 of my 4 tables have arrived, but the 4th was discontinued. When asked which of the 4 tables was discontinued? I was told the "square end table". I had ordered 2 square end tables, but could live without one. I then called the Fresno, Ca store where I have purchased the tables, but call was sent to customer service (in Florida). after explaining the problem the customer service rep called the Fresno, CA store, but during business hours there was no answer of 4 attempts. (no help from customer service) I set pick-up at distribution center for 8/8, and drove 2.5 hours. Upon arriving there were 3 tables... 1 side table and 2 square end tables... but NO large coffee table. After checking with customer service on site was told the coffee table was discontinued (GRRRRR). After returning the 3 tables I just drove 2.5 hrs to pick up I left with no tables, no help, no refund, and positive I will NEVER SHOP AT ASHLEY HOME FURNITURE AGAIN !!!!!

Awesome customer service. Guy who helped me was so informative and helpful. He suggested various products when I gave him a general idea of what I was looking for. Ended up buying that day and very happy with price and customer service.

This review began in July 2021 but each edit changes the review date. February 2022 conclusion below. July 2021 This review is not being written to mention the horrible situation the Ashley Furniture store put me in but to say the store manager Devin at the Fresno location needs to learn to be more professional and respectful to the customers. After meeting several of his employees I figured such bad behavior must be acceptable there. Though I also met several employees who were respectful and nice (only reason for 2 stars vs 1 star) I won't ever spend my money at this location again. What I learned is shop their local store then search for same furniture online for better price. They are big for doubling or tripling a price then they give a high percent off (most recent is 48%) so you think you got a deal. Their online store has better prices for the same thing. For example, they are selling a 3 piece outdoor table set in store for $899.99, "on sale" for $499.99, but same set is for sale on Ashley's online store for $299.99, supposedly marked down from the online price of $499.99. However, I was easily able to find the same set with two more chairs for less! Shameful! August 2021 District Manager from a different store working to fix issues. Will update end result. February 2022/Conclusion: I finally got the price match (after several store visits & numerous calls including to their corporate office). With the instore only credit that resulted, in August 2021 I purchased another item from the local store but after 6 months had passed and after Ashley's cancelled 4 deliveries I cancelled the sale then went to the local store and purchased items I could take home that day. I can now say for sure that I will never trust Ashley's again! Ofcourse everyone is nice with them until there is an issue. But the fact is, I found that their products are cheaply made and didn't last long plus as I noted below, I could have gotten them cheaper and saved alot of money. Also, there are too many unprofessional and shady people like the manager named Devin in the Fresno, CA store and the one named Eric in the Lathrop Outlet. Some of the salespeople too. What they failed to understand was that it wasn't just about the credit, that they legitimately owed to me, as I could have bought anything and as much as I wanted from their store if I wanted to, in cash. It was the principle of the matter.

Ernie was an amazing help. He worked with us on pricing and stayed after hours to ensure we got everything needed! HUGE HELP!

Jacob our sales rep was great!! He was very knowledgeable, helpful, patient, and courteous. Our Items were in stock and we were able to pick a delivery date within 10 days of purchase. I would highly recommend Ashley furniture to anyone. Thank you. Susan Williams

Poor customer service. Extremely difficult to reach the store over the phone. Inaccurate information of delivery multiple times and delays in delivery without providing any updates.

Terrible. On April 8, 2021, we ordered our furniture set and paid in full. $3564.44. They estimated it would take 6-8 weeks to arrive, which would be about 5/15 to 6/3. In the middle of June, we hadn't heard anything, and when we finally got through to them, they said July 15th. Today is July 15, and they haven't contacted us about anything, and they told us we are now looking at August 8th. I asked for a full refund. They canceled the order and said 7 to 10 business days. If it comes, by July 30th, I will not lower the star rating. That will be 11 business days. But if it does not, the rating will be lowered, and I will file a BBB complaint. Terrible business practices. We would not have purchased from them had we known it would be this long. We had company coming from out of state at the end of June to see our new home. So much for that...

I am giving Ashley Furniture a three for a couple reasons the first they do not answer there phone and when a computer picks up it refers you to the online chat when you get a chat person they refer you back to the store 😖 Nancy the Sales Rep was nice but failed to tell us that we are paying a $199.99 Delivery charge well not happy about that, let see what happens Tuesday on delivery day?

Store manager is very rude. Waited 2 hours to talk to someone. All teams is labelled free shipping and when you buy it you have to pay delivery fees. Staff don’t have any knowledge and they called manager and that Asian guy was very rude.

Nice designs, limited color selection.

At the end of May (May 31st), my wife and I purchased two couches for our living room. My wife wrote them a check for it. The very next day I was notified via phone from the store that there was an error regarding the way our check was written. They were in fact correct. In an honest error, the numeral value was the correct price , but where the check was written below, it was three hundred dollars less! They could not run the check through accounting and take it to the bank with such an error according to them in their own words which is correct. So on our way down to issue them a new check, my wife and I got to talking and we decided if we moved some items around in our living room, it would provide space for a larger arrangement that we would rather have. So when we arrived to the store, we explained to them that we would like to cancel that order (void the check) because we wanted to actually purchase a larger arrangement as opposed to the two 7ft couches that the check was written for. They then informed us that they could not give us the check back . Over the phone I was told that the manager had the check in his safe in his office too, but they stated to us that they had to run the check through accounting per "Their Policy", then mail us our refund. ☹ So.... they first stated they couldn't accept the check and by law they couldn't change anything on it, which I understand, but a check that in their own words they couldn't accept legally, once we wished to cancel the order, they then chose to run it through their accounting and have their bank cash it willfully knowing of a legal discrepancy in question from their own institution! It took us 21 days to receive a refund check from them in the mail. Ashley Home Store approved our refund on June 17th after we handed it to them on May 31st! Our refund arrived June 21st. Meanwhile, through the whole lot of things, they will almost never pick up the phone if you attempt to call the local store. I was told I could not contact accounting as the only contact they have is usually via email in their own words. The phone would only ring through to "Customer Service" and all of them accept for three people were not willing to try to help me because it was not that type of customer service! So who can we contact??!! When we were at the store and informed them we wanted to cancel the order to actually purchase a larger arrangement, the manager would not talk to us. He just walked around and appeared busy and his office rep who originally notified us of the problem with the check was informing us of how they had to process the check as opposed to giving it back to us. For 21 days it was a big run a round! I had paper work lined up and was ready to dispute the check through my bank because I really didn't know at this point what they would do next! The check arrived June 21st and we deposited it in our bank. I think in all honesty we did make an error. Two errors! Error number one was "we should have put a stop payment on the check with our bank to head them off"! But I think the way we were dealt with was unprofessional let alone any type of decent policy or common sense within the spirit of things. We actually checked with the bank too because I lost trust with them as I wondered if the check became stolen after we gave it to them. But they cashed it. They couldn't accept the check, and they wouldn't give it back ....... Interesting! I'm not gonna buy anything from them now.🤔 Error No. 2 I should have made him think I was gonna issue another check to see if he would pull our check out of his office and hand it back to us, then just inform him of what we wish to do. I guess this is how it is at this place! I don't know man, back in my day one would usually try to please a customer or be more personal with them for their business. These people didn't seem to care about anything at all unless you're buying something. So we'll look around and wait.🤑

Liked their products & no excessive sales pitch

They lied to me and said they would take away my old couches when they brought my new ones in order to make the sale. I would not have purchased from them had I known I would have to pay extra to have my couches taken to a junk yard. When I called to tell the sales person the delivery drivers said they do not tale the old couches, the manager said they would credit me back 100 dollars. They never gave me the 100 and started ingnoring my calls. My last text message to them from 2 months ago still has no response. 4 phone calls 3 messages. They shouldnt have lied to me then ignored me.

NEVER COME HERE. POOR CUSTOMER SERVICE Poor service and lady at front desk got a bad attitude towards customer. They won’t fix your Sofa once sold. They are good sellers but not good at customer service I WOULD NEVER BUY ANYTHING FROM HERE. My Sofa was under warranty they opened the case and closed it by themselves without even fixing it when it was under warranty but now they are saying your manufacture warranty is out. Scamersss!!!!!!!

great deals

Good customer service Large selection ln furniture

Horrible Delivery

Terrible shopping experience. Store has a lot of choices, good prices. The sales person trying to use the iPad was horrible.

“DON’T BUT FROM HERE” WORST SERVICE AND WORST QUALITY AT GOLD PRICE We bought Sofa and after a month cover started getting bad. There was a manufacturing fault. After 2 months they sent a new cover after calling 12 times and now it’s been 3 months no one showed up to change the sofa cover.

Sales rep was helpful, efficient, and knowledgeable. Quality furniture.

We went into the store at 8pm. We were offered to finance and informed about their sale. We walked further into the store and informed the store was closed. We found it strange nobody had shared with us at the front of the store. As we left we saw the hours stated they closed at 9pm.

Very friendly sales person. Good quality furniture, great prices. Very happy with my selection.

Working with the salesperson was totally fine. However after we got home, we found the exact same chairs online for $100 cheaper with a delivery fee of $79 compared to the $169 Ashley was charging. We went the next day to cancel the order and the manager offered to match the price (meaning they know their product is way too marked up), but we decided we still wanted to cancel to continue shopping for better deals. Then the manager said the $169 delivery fee was non-refundable because the chairs were on a truck in WI. So less than 24 hours after a purchase and two weeks out from delivery, a delivery fee was non-refundable???? They ended up eventually voiding the whole transaction but this is the way they do business. If you want to shop at Ashley, go ahead, but make sure to look for the same furniture online and I can almost guarantee you’ll find a much better deal and not have someone try to take $169 for doing literally nothing. I certainly will never be shopping at Ashley again.