Ashley HomeStore Fresno, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Great service, great price.
Sales associate was very helpful And pleasant.
The sales lady that I had was very efficient and extremely helpful. Her name was Dorey. She exceeded my expectations! She spent a great deal of time with me making certain that I felt comfortable with the selections that I was making. Her manager was very helpful in the finalization of the sale. I am so looking forward to the delivery of my new furniture👍😊
Ordered a kitchen table was given 3 different delivery dates took off three days from work, no delivery and the last one was yesterday. I lost 400 dollars from taking off work for their lies of delivery when they knew the dining room set I ordered back in April was not going to be in stock till July 6th. they lost me as a customer. I will take my money else where. The only reason they got a star is because it made me pick one.
Very rude customer service. Unfortunately I had to go back to the store, because I did not receive and item that I purchased. Nobody at the customer service counter acknowledged me and let me know someone would be helping me shortly. Instead one of the sales men ( short Hispanic guy with glasses) was concerned if a couple had his business card. Never once did he say " We will be right with you". I was right in front of him. Neither did the girl working at the desk said anything when she seen me standing in line. This store is very delicate, checking peoples temperature and asking if you have an appointment but they have employees who are very unprofessional and rude. The store manager needs to have his staff watch a video on customer service. The employees really need to be educated on how to speak and treat people. I left there very unsatified. I will definitely be emailing Devin Jorgenson, the store manager. I will be considering taking my bussiness to another furniture store and letting my family, friends and co workers know how Ashley Furniture Store treats their customers.
Ashley is now open. Monday - Sunday 11am-7pm
Went in with a guest and as soon as we walked in there was about five workers just leaning/sitting on the furniture staring us down. Very rude and disrespectful! Didn’t even bother to greet us at all! We already knew what we wanted to buy and the sales person that eventually helped us had us walk around the whole store just to tell us they didn’t have the item in the store! We eventually order the item online instead, BIG Mistake! They too seemed to messed that up! We had a delivery date set up and on the day before they texted and emailed me to confirm the delivery which I confirmed. Waited all day for it to arrive.. just to find out the next day that our furniture was damaged and they couldn’t deliver it. How? How do you fail to inform us! Don’t even bother trying to justify yourself. I’m sure there’s other customers that have great experiences, Believe me I don’t doubt that! Garbage and a joke!
Approximately three months ago, I purchased a 7 piece dinner table, and 3 bar stools. I paid for assembly and delivery of these products. When these items were delivered to my home, I observed significant damage to the dinner table, and 2 of the barstools (I also had a few issues with the chairs since then.). I refused the delivery before I signed anything but the delivery man informed me, he has to leave the items in my home and he would file a warranty claim for me. He took photos of the damage and wrote a note which he sent to the company in my presence and then related to me they were going to replace the damaged items within days. I subsequently filed a separate claim with they're corporate office to insure it would be taken care of. Two months passed and didn't hear from Ashley's Homestore, so I went back to their store and they informed me I have to wait longer and that it would get fixed. They also offered me $200 USD for the inconvenience which they never actually refunded me, it was just a trick to get me out of there. It's been three months now, and I'm tired of waiting for them to come fix this, I dont have time to continue pressing them. This company took advantage of me and scammed me by taking my hard earned money and selling me damaged goods. I am asking them to please refund me all my money and take back their fragile damaged products. I will not contact them again, but as soon as the quarantine is lifted, I will follow through with a small claims lawsuit. I encourage everyone else who has had a similar experience with them to do so as well.
Horrible experience. Purchased $4500 worth in furniture. I tried to cancel the whole order because I found that their products are way marked up. I cancelled my orders except for the 3 barstools. The rest they don’t want to give me my money back. I’ve contacted customer service several times and spoke with the manager himself. I keep getting the run around and NO ONE!!! Wants to give give me a refund. It’s been over a month.
DO NOT SHOP ASHLEY FURNITURE! I ordered a bed set and Ashley's about a month ago I have yet to receive my order I've had to send back countless items due to them being scratched dented or broken during delivery I've spent countless hours on the phone with them and going to the store to try to resolve the issues and have had no help at all save yourself the headache and go spend your hard-earned cash elsewhere
Alena is the BEST!!!!
Just a recommendation, before buying ANYTHING please ask for their return/refund/malfunction policy.... it is horrible! Once they sell you an item, it is pretty much yours whether it works or not....and poor follow thru on their customer service! REVISING - The clock was/is defective, we took the clock home, inserted a battery and it DID NOT WORK. The next day we go back to ASHLEYS HOME STORE as soon as they saw us walk in with the clock, they did not hesitate to tell us NO EXCHANGES and NO REFUNDS, no questions asked...we tried to explain that we had just purchased it, but their reply was that it was not their problem it was a store policy, I asked for the manager, whom was sitting at the computer, he turned towards us and shrugged his shoulders no comments... it was upsetting. WHAT BUSINESS DOES NOT CARE about the product that they are delivering to their customers....in the long run I only lose the cost of the clock, but they lose business..... Nice store, very slow service ...they will attend to you if you are looking for a large piece of furniture...if its something small like a wall clock it is hard to get someone to service you....I did not like their service one bit.
Best furniture company ever!
All my friends and family love Ashleys very good furniture!
This is a terrible place to get furniture. The workers will be dishonest in order to make a sale. We got a recliner here but weren’t sure if we wanted it after finding out the delivery price. We specifically asked if we can cancel our order and get a full refund if we changed our mind. The sales rep said yes and had already set a delivery date without asking us what day would be best for us. When we asked him to change the date he said it was too late to change the delivery date. A few weeks before delivery we decide we didn’t want the recliner after all. We went to customer service only to be told that we need to speak to our sales rep. Our sales rep then directed us to management that never came. We waited for two hours before I finally went over to the customer service desk again to tell the girl we want to cancel our order that hasn’t been delivered yet. The poor girl was stuck telling us that the delivery fee was non refundable. Our sales person had lied to us. Management had ignored us. Both management and our sales rep were too cowardly to tell us this themselves. They made that girl tell us the bad news. We will not be going back for when we finally get a house next year like we had planned to. We were planning to hold off until next year when we get a bigger place. Next year we would be needing the whole works of brand new furniture. I can’t stand a dishonest business or management that makes no effort to make Things right. I can’t stand the run around of them not being upfront with us from the beginning. We should have read the reviews first before even purchasing. Our failure to read the reviews cost us $90 bucks for service we never received. They are crooks wanting something for nothing. They should be ashamed of themselves. I feel bad for those that lost more money with this horrible company. I will be telling everybody I know about my experience and not to go here. They don’t have good morals.
Great customer service they went above and beyond to make sure we were happy with everything we decided to get