Ashley HomeStore Fresno, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Liked their products & no excessive sales pitch
Sales rep was helpful, efficient, and knowledgeable. Quality furniture.
Good customer service Large selection ln furniture
I am giving Ashley Furniture a three for a couple reasons the first they do not answer there phone and when a computer picks up it refers you to the online chat when you get a chat person they refer you back to the store 😖 Nancy the Sales Rep was nice but failed to tell us that we are paying a $199.99 Delivery charge well not happy about that, let see what happens Tuesday on delivery day?
Nice designs, limited color selection.
Terrible. On April 8, 2021, we ordered our furniture set and paid in full. $3564.44. They estimated it would take 6-8 weeks to arrive, which would be about 5/15 to 6/3. In the middle of June, we hadn't heard anything, and when we finally got through to them, they said July 15th. Today is July 15, and they haven't contacted us about anything, and they told us we are now looking at August 8th. I asked for a full refund. They canceled the order and said 7 to 10 business days. If it comes, by July 30th, I will not lower the star rating. That will be 11 business days. But if it does not, the rating will be lowered, and I will file a BBB complaint. Terrible business practices. We would not have purchased from them had we known it would be this long. We had company coming from out of state at the end of June to see our new home. So much for that...
Terrible shopping experience. Store has a lot of choices, good prices. The sales person trying to use the iPad was horrible.
Poor customer service. Extremely difficult to reach the store over the phone. Inaccurate information of delivery multiple times and delays in delivery without providing any updates.
Today I called Ashley store as I have been calling them on and off for about a week. However, no one answers the phone. I called customer service 1- 800 number and they assisted me and called Ashley furniture in Fresno and was able to get into contact with someone at Ashley furniture by the name of Georgia. Her attitude was so horrible! It was obvious that she has only been in customer service for about a day due to her disrespectful attitude, tone and inability to hear. Who addresses the customer “I’ll get to it when I can get to it”. This is a business and this is why she’s employee instead of the owner. Customer service is EVERYTHING! Sad thing is their own customer service department said they get the same treatment from this store! With all these people with the five stars please verify they purchased at this particular store somebody’s lying!
Store manager is very rude. Waited 2 hours to talk to someone. All teams is labelled free shipping and when you buy it you have to pay delivery fees. Staff don’t have any knowledge and they called manager and that Asian guy was very rude.
At the end of May (May 31st), my wife and I purchased two couches for our living room. My wife wrote them a check for it. The very next day I was notified via phone from the store that there was an error regarding the way our check was written. They were in fact correct. In an honest error, the numeral value was the correct price , but where the check was written below, it was three hundred dollars less! They could not run the check through accounting and take it to the bank with such an error according to them in their own words which is correct. So on our way down to issue them a new check, my wife and I got to talking and we decided if we moved some items around in our living room, it would provide space for a larger arrangement that we would rather have. So when we arrived to the store, we explained to them that we would like to cancel that order (void the check) because we wanted to actually purchase a larger arrangement as opposed to the two 7ft couches that the check was written for. They then informed us that they could not give us the check back . Over the phone I was told that the manager had the check in his safe in his office too, but they stated to us that they had to run the check through accounting per "Their Policy", then mail us our refund. ☹ So.... they first stated they couldn't accept the check and by law they couldn't change anything on it, which I understand, but a check that in their own words they couldn't accept legally, once we wished to cancel the order, they then chose to run it through their accounting and have their bank cash it willfully knowing of a legal discrepancy in question from their own institution! It took us 21 days to receive a refund check from them in the mail. Ashley Home Store approved our refund on June 17th after we handed it to them on May 31st! Our refund arrived June 21st. Meanwhile, through the whole lot of things, they will almost never pick up the phone if you attempt to call the local store. I was told I could not contact accounting as the only contact they have is usually via email in their own words. The phone would only ring through to "Customer Service" and all of them accept for three people were not willing to try to help me because it was not that type of customer service! So who can we contact??!! When we were at the store and informed them we wanted to cancel the order to actually purchase a larger arrangement, the manager would not talk to us. He just walked around and appeared busy and his office rep who originally notified us of the problem with the check was informing us of how they had to process the check as opposed to giving it back to us. For 21 days it was a big run a round! I had paper work lined up and was ready to dispute the check through my bank because I really didn't know at this point what they would do next! The check arrived June 21st and we deposited it in our bank. I think in all honesty we did make an error. Two errors! Error number one was "we should have put a stop payment on the check with our bank to head them off"! But I think the way we were dealt with was unprofessional let alone any type of decent policy or common sense within the spirit of things. We actually checked with the bank too because I lost trust with them as I wondered if the check became stolen after we gave it to them. But they cashed it. They couldn't accept the check, and they wouldn't give it back ....... Interesting! I'm not gonna buy anything from them now.🤔 Error No. 2 I should have made him think I was gonna issue another check to see if he would pull our check out of his office and hand it back to us, then just inform him of what we wish to do. I guess this is how it is at this place! I don't know man, back in my day one would usually try to please a customer or be more personal with them for their business. These people didn't seem to care about anything at all unless you're buying something. So we'll look around and wait.🤑
If I could give them less than a star I would, I called them regarding my in store purchase since delivery had been rescheduled twice!!! Only to find out they had canceled my order. I called customer service and they informed me my order was canceled and the only thing that could be done is to make the purchase again. Yeah right!! They definitely lost a customer.
They lied to me and said they would take away my old couches when they brought my new ones in order to make the sale. I would not have purchased from them had I known I would have to pay extra to have my couches taken to a junk yard. When I called to tell the sales person the delivery drivers said they do not tale the old couches, the manager said they would credit me back 100 dollars. They never gave me the 100 and started ingnoring my calls. My last text message to them from 2 months ago still has no response. 4 phone calls 3 messages. They shouldnt have lied to me then ignored me.
NEVER COME HERE. POOR CUSTOMER SERVICE Poor service and lady at front desk got a bad attitude towards customer. They won’t fix your Sofa once sold. They are good sellers but not good at customer service I WOULD NEVER BUY ANYTHING FROM HERE. My Sofa was under warranty they opened the case and closed it by themselves without even fixing it when it was under warranty but now they are saying your manufacture warranty is out. Scamersss!!!!!!!
“DON’T BUT FROM HERE” WORST SERVICE AND WORST QUALITY AT GOLD PRICE We bought Sofa and after a month cover started getting bad. There was a manufacturing fault. After 2 months they sent a new cover after calling 12 times and now it’s been 3 months no one showed up to change the sofa cover.