Ashley Store Fresno, CA

Purchasing my dresser was easy. Sing was a great salesperson and did a great job. The problem I have is that I could not reach your store by phone a few days later. I got an answering company with a person I could not understand. I knew that Sing was working in the store that day but no matter what, she was adamant I could not contact the store by phone. I needed to change the date I was picking up my dresser and she said she would put that note in my file. That is ridiculous! Simple phone call would have solved my problem. When I asked to speak to her supervisor, she put me on hold for 15 minutes just waiting for me to hang up. Please be more customer friendly and available by phone.

We were looking for a love seat sleeper and found exactly what we needed. Angelica Reyes was super helpful!

Sing was who assisted me with our purchase. He was fabulous and the best part not pushy.

Terrible customer service, specifically delivery. 1st furniture was delivered with a 2-week delayed from initial delivery date. 2nd furniture was delivered damaged. And they’re response if that I have to take another day off so they can come back with a replacement.

My son bought a higher end sofa from Ashley and at the same time purchased the warranty. In December, 2024 he had an issue with the sofa. In January, 2025 a service technician came out and said a part had to be ordered. Silence since that time. My son works long hours so I told him I would follow up. I called the company who came out many times but never had my call returned. I then called the warranty company who said the part is in order but they could not provide any further information because it was now a corporate issue since they have to approve the purchase of the part. Called the corporate office who said they could not help other than to say it was in order. I emailed the corporate office 4 times to try to gain further information. No reply. This company provides zero customer service. Since Fresno has many furniture stores I strongly encourage you to buy elsewhere. 04/25/2025. Not sure how to edit review but Ashley Furniture responded to my earlier review with an apology and an email address. I have sent 5 emails and still have not received any help. I provided my phone number and asked that they call to discuss but no response to that either. I almost think it is an AI responding to my emails with programmed verbiage. Not sure but still no help. Another update: today I went to the Ashley Store in Fresno to try and speak with someone. I was informed that they have no onsite manager and to call customer service. I explained all my calls and e-mails proving specific information. In short—there was not a person there that could even begin to address any type of issue at all. I am looking into other options for resolution since Ashley Furniture cannot help after a sale is made. Please save yourself this frustration and buy elsewhere.

Associate greeted me as soon as I walked in. Very friendly. Gave me a tour of the showroom. Let me take my time to shop. No pressure. .

We were greeted right away and started browsing. Cody was very helpful and checked on items we were looking at. We ended up purchasing a few items and he was very friendly.

Kevion was amazing! Such a great experience. We will definitely be back.

Kevion was amazing! Gave is all the information we needed and we love our new recliner!

Thank you so much Kevion ! Appreciate the deal on the chair!

Good service, efficient and timely delivery. Nice product, got a nice looking coffee table at great price.

Tim was a very knowledgeable salesman. Not pushy And very pleasant. Mattress was delivered on time by a very pleasant person.

My experience today at Ashley furniture was amazing. Kevion Burks helped me out today, and let me just say he was awesome! I was looking for a specific piece of furniture and he quickly and accurately found it for me. His friendly service made my experience a great one. I will definitely recommend people to come to Ashley furniture and have them ask for KB to help them. Thanks again KB!

Great customer service. They helped me even after the store closed for the night. They didn’t rush me or tell me to go back the next day! They gave me a good deal. Thank you Jose!

Fast professional courteous experience

Everything was good service was amazing and fast will definitely be coming back

The issue was resolved satisfactorily. See counter review at bottom.👇👇 I wanted to express my disappointment with Ashley Furniture. My wife and I visited the showroom to select a bed frame about a month ago. After looking at a few options, the salesperson guided us to the catalog since the one we liked wasn’t available on the showroom floor. We ended up selecting a bed frame from the catalog. When it was delivered, we discovered that it didn’t fit in our bedroom, leaving only a foot of space between the wall and the bed. This made it very uncomfortable for us to move around. We called the store manager, who referred us to corporate. They asked us to send photos and a report of the situation, only to tell us there was nothing they could do. The bed frame is in good condition, and we’re not asking for a refund—just an exchange for something that actually fits our living space. Ashley Furniture has not met my expectations, and I will not be purchasing furniture from there again. Certainly! Here's a positive, 5-star version of your review: 4/19/2025. After posting an initial one-star review, we received a call from a manager at the store who genuinely wanted to help us resolve our issue. We visited the store, and the manager was incredibly helpful and attentive. They assisted us with the exchange, and everything was handled smoothly and professionally. We are now very happy with the product and appreciate the excellent customer service. Thank you, Ashley Store, for taking great care of us and turning our experience around! We highly recommend this store.

Terrible customer service!!!

Tim was an amazing customer service representative. He introduced himself, told us to find him if we had any questions, and let us roam around. He was very attentive and helped us get the most for our dollar. We were very impressed.

Kevion was very helpful and polite.

Kevion did outstanding job

Beto was the best

Thank you Beto for helping our family out! Super patient and helpful. He made everything easy to understand while going over the different financing they had. 11/10, ask for him!

Great sales rep! Very nice and informative!

Tou was great. Very friendly and knowledgeable.

Came in just to browse and was pleasantly surprised that the sales people actually let me browse with out constantly bugging me. Actually ended up buying a couch. Only reason they don’t get 5 stars in the fact that they only deliver to where I live once a month and it’s on a Wednesday

Big shoutout to Cody for helping us out!

Tim and Tou were very helpful when we purchased our new mattresses.

Jerry was great! He was patient and explained everything so clearly.

Very nice young man name Fernando that helped us pick a rug. Great customer service he has. Our experience was very pleasant, and we will be going back to but furniture next. Thank you Ashley Furniture.

Kevion was very helpful- we had great service! Thank you!

Jeremiah was fantastic

Beto was very helpful but also let us shop at our leisure. Nice selection of furniture and the best part it was in stock!

Kevion B, best customer service ever. His smile would get you to buy anything in the store. Lol.. Very helpful and very attentive to me and my mom. Thank you KB.

Great quality

Great service!

Ashley‘s furniture store Fresno. Just wanted to let you know, my grandson Ryan and I had a wonderful experience. The sales representative Tou and Vue was very caring and understanding he knew what I was looking for something that would help my pain. Thank you Tou🥰

As soon as we walked in we were greeted by Beto, who was kind and helpful right off the bat. He practiced the upmost care and patience with my grandma, who was looking for a new sofa. He’s very personable and informative, and I’m grateful for the service he offered my family. We’ll certainly be back for his assistance on our next furniture venture.

Very nice and helpful young man! Kevion is terrific!!!

The sales staff was very helpful and courteous. I am very satisfied with my experience shopping at Ashley Furniture.

I am very pleased with the service from ASHLEY furniture. AJ assisted me in purchasing my mattress and headboard. She was knowledgeable, helpful, and professional. AJ is a real asset to the Ashley furniture team, and I would highly recommend her.

Excellent service 👏 happy to buy from Ashley Store

Really enjoyed the experience Great customer support

Jeremiah, one of the new sales associate was very helpful and friendly. He was very attentive and made us feel welcomed.

Kevion was absolutely amazing! Would recommend him for anyone looking to figure out what they are looking for! He helped us pick the perfect mattress! Asking for him every time we back!

Kevion was extremely patient & helpful in helping us select a bedroom set! He went above & beyond to give us a great deal. Returning customer for sure.

Caitlin was amazing in every way she was knowledgeable professional with attention to detail it was a pleasure working with her she is in the Fresno River Park location

The sale rep was so helpful I thank you for people like him that makes my experience good.

Scare on what I was looking for. I wanted a lift chair. They ha poor choices.

We went to buy couches with a reassurance from the employees that if anything went wrong, or we didn’t like they would exchange for what we rather have not only did the story change they are impossible to contact directly. I got couches on Thursday night, tried to call Friday, then went in store on Saturday and no reply.They won’t even exchange the wrong items that they sent us. They sent us a small carpet instead of a large one, and I wanted to exchange the loveseat But after their promise to exchange anything for any reason now they’re saying there are no returns exchanges or any sort of help from them. I was supposed to reject the furniture delivery I was never told that??!! They sold me double warranty. The furniture came with warranty and they sold me extra warranty on top of that saying it’s better.$649 for the warranty + $5000 for the couches. Online the couches were the same price as the “discounted ” price I got in the store . I will be surprised if I get anything out of that warranty the way they’re treating me right now, they will not come back and stitch a single stitch, most likely. Horrible customer relations after you spend your money. Thank you don’t come back again is their motto. Because I’m definitely not going back to buy the most expensive couches in the store just to be dismissed not to mention competitors had the same couches at a fraction of the price.

We haven't received our item yet, so this review is more for the service we received. Jerry helped us. He was very helpful, not pushy, and was able to get us great deals. We can't wait to get our items.

Elmer was very helpful but not pushy. He let us look and try and was nearby when we had questions. This was my second purchase at Ashley’s and I’ll probably go there again.

Good quality furniture , long lasting and elegant appearing.

We purchased a dining table. Our salesman Cody was great. He greeted us and introduced himself. Cody told us of all the sales for that week. Pointed us in the direction of what we were looking for. He did check in on us every now and then to see if we had questions. He answered them. He again left to browse, no pressure on his part. When we found a table we purchased it. He throughly explained the process of delivery. Hats off to him. Thank you Cody.

Fair price, delivered as scheduled, informed every step as to tracking merchandise up to time of delivery. Sales women was polite, professional, and gave us space to decide without pressure.

Beat customer service in the valley. Very professional staff especially nick

Caitlin was the best at finding me what I wanted! I can't wait for the delivery!

I had a fantastic experience at Ashley Furniture thanks to Kevion! He was incredibly helpful in assisting us with choosing the perfect bedroom set. Kevion took his time to walk us through different options, answer all our questions, and never made us feel rushed. His patience and attention to detail were truly appreciated as we explored what would work best for our space. If you’re looking for great service and a knowledgeable associate, I highly recommend asking for Kevion!

Kevion was so helpful and made the transaction pressure free and smooth.

I’m very glad we decided to go to Ashley Furniture. Great selection, great pricing and very courteous and professional salespeople! I highly recommend them!

My partner and I went in on December 29th looking to buy a few pieces of furniture for our new home. Although we were weary of being overwhelmed by an over-eager salesperson, we got the best surprise in Caitlin. Caitlin listened to us and gave us space as asked. When we were ready to call her in, she was ready to help. She didn’t hover and she never tried to up-sell us. Her warm and friendly demeanor made the sometimes stressful and overwhelming experience buying furniture super easy and downright enjoyable. If you’ve been on the fence about going into Ashley Furniture because you, too, have been weary of the aggressive salesperson stereotype, do yourself a favor and ask for Caitlin when you go. She’ll put your worries at ease and help you get something beautiful for your home.

Amazing rep, alway take care of my needs, good sales and services, would recommend

Kevion was a great help! Got us a great deal!

I had a fantastic experience shopping for furniture at Ashley Furniture, thanks to their amazing associate, Moe. From the moment I walked in, Moe was welcoming, knowledgeable, and genuinely eager to help. They listened carefully to what I was looking for and offered great recommendations, making the entire shopping process seamless and stress-free. Their expertise helped me choose the perfect pieces for my home, and I couldn't be happier with my purchase. Excellent customer service, and I highly recommend Ashley Furniture to anyone looking for great furniture and a smooth shopping experience!

I purchase a recliner from Ashley store 12/10/24, but when it was delivered it was not the one I choose, I called the store and reported the mishap I was told that Ashley store don’t take back furniture , I tried talking to the store manager he never came to the phone, I called my credit card company explained to them, so I am now disputing the charge, Because I will not pay for something I didn’t chose, this recliner is poorly made. I went to Fashion Furniture and got what I wanted.

Walked in to Ashley’ Furniture looking for a bedroom set. I was immediately greeted at the door. Staff was very helpful and respectful making sure to give time to look and not feel pressured. Manager Luis and sales member Alma were able to give us a great holiday deal, left feeling great. Highly recommend coming here!!!

I came to the store and was fretted by Jose and Luis . They treated me with respect and helped me find my dream furniture pieces . Nice looking store and really good prices. I will recommend the sales person and the store

Elmer was very helpful, patient, and friendly. also great customer service. thank you!

Just purchased a popular sectional we had been eyeing for a while now, Jerry was the associate who helped us with everything and he was awesome! He was very welcoming, informative and looked out for us in every way. Jerry ran a few things by the manager Luis and together they helped us with everything we needed. Thank you so much Jerry for making this Christmas a little more exciting with our new sectional!!! Visit this location and let Jerry take care of you.

Great help loved every minute easy and friendly.

Jose was a great help from the beginning. He was very friendly and was very knowledgeable of products. He was professional and easy to speak with. Jose offered me a great deal I couldn't pass up. Over all had a great experience.

kevion was great. helped us get in & our quickly.

Fast and efficient!! Thank you Kevion!

Excellent customer service! Thank You

Fast and easy

We came in for a couch and Alma helped us find the perfect couch over a 2 day span. She was patient while she took us through every couch in the store and even helped us look online. The manager, Luis, was very friendly and helpful. Alma and Luis really took care of us, in Spanish, and made us feel welcome. Definitely recommend!

10/10 service when we purchased our new couches. Alma and Luis provided great service and made sure we got the best deals possible.

Great customer service, Cody and Steve were very helpful and knowledgeable. I went back to pick up my bed that I purchased and Steve went out of his way to help me, I’m very grateful, thank you.

absolutely beautiful furniture Everybody’s amazingly friendly I thought it was going to be expensive but it’s not. It’s very much affordable. Love the furniture love the atmosphere love the people

We just bought a house and were looking for new furniture. We worked with Angie and Steven they were both great! Super friendly, attentive, and very knowledgeable about the products. They made sure we were given a great deal and taken care of! I highly recommend this store!

Angie was extremely helpful and went above and beyond to get us the best deal. The store manager Steven worked alongside Angie to price match items we found online. So excited to put these items in my new home!!

Friendly service

Louis was amazing

Angel and Jeremiah were so helpful! Made the experience delightful. Would shop here again.

AJ was extremely helpful and got us in and out quick with a new dining room table set!

José and Tiff helped us out a lot. Awesome customer service !!

Friendly assistant. Very helpful

Had an amazing experience today at Ashley’s furniture. Angel was informative and attentive to what are needs were. Highly recommend coming in.

Jose & Tif helped us out!!! They helped me find my furniture. I recommend them awesome deals!!!

Alma and Luis were incredibly kind and helpful while we shopped for a new couch. They patiently answered every question we had and now we have a beautiful couch for our new home!

Friendly staff that helped us find and order the right furniture! Highly recommended!

Salesman Cody made the extra effort to make our experience a good one we were very happy with our purchase.and we were also happy that they could price match with other stores made it feel comfortable buying at ashley...

Kevion and Cat were FANTASTIC, so patient and answered all of our questions without hesitation. When we found a sofa with no pricing they found all the info for us. We purchased the same day and it was quick and easy. Very, very pleased, can’t wait for our new furniture!!

Very good job

Great sales staff and super nice manger will work with budget. Large showroom. Delivery exceptional. Great after sales support.

We found our new couch and loveseat seat here ... the sales woman that helped us was very good.. very low pressure... very knowledgeable.. she answered all of our questions quickly!!

AWESOME

Cody was super easy to work with and helped answer all questions. Can’t wait for our purchase to arrive

Kevion was exceptional, we found exactly what I was looking for right away. Highly recommended!

Nick was very helpful and a very good guidance for your home couches!! Price was phenomenal great . Would highly recommend you to ask for Nick’s assistance when you’re in need of new furnitures .

Ashley is the go-to!! Price, quality and service (nicely done Angel!!) Highly recommended

I had a great experience! I had been looking online at chairs and decided to go in person. I told Jose what I was looking for, he helped me find my options in store- gave me some time to look around, offered a shipping discount and discount on 5 yr protection pricing. The prices in store were better than what was online! I walked away a happy customer with a great new chair.

Purchased a couch today with the help from Kevion. He was really helpful and easy to work with.

Entire staff was very welcoming! Tim especially was very helpful and helped us find what we were looking for. Amazing customer service!

I had a great experience at Ashley Furniture, thanks to their stylish selection, great prices, and amazing customer service. Kevion, our sales rep, was fantastic knowledgeable, helpful, and attentive to our needs. He made the entire process smooth and enjoyable. Highly recommend Ashley Furniture, especially if you get to work with Kevion!

Staff assisted us and gave us good price and product was scheduled for delivery very fast even with a holiday. Staff very friendly and very knowledgable of floor products.

Jose and Kate helped me out real great 👍

Moe is the example of a true customer service professional. Even though we were in previously (twice) trying to decide on new furniture pieces, Moe made sure we were never rushed, pressured or guilted to purchase anything. Quite contrary, he kept his friendly and helpful demeanor the entire time, even though we didnt make a purchase till our 3rd visit. Moe answered every question and even threw in the protection plan we weren't expecting. We will definitely ask for Moe next time we are in the market for any other furniture needs! Thanks Moe!

It was a pleasure doing business there very knowledgeable sales people very nice

Fast process, got us what we needed. Very efficient.

I went first thing in the morning and was immediately greeted by a salesman named Tou. He was very helpful and attentive. Even when there were a lot of other customers. He got my stuff ordered quickly.

I had an easy experience with the associate I worked with. Angel made the time simple and stream lined. He was honest and upfront with me on some details of my transaction. He helped close the deal, for sure!

Great customer service!!!!

Angie was great help with making the process seamlessly! Had great recommendations throughout the entire process. Will be going back to see her in the future when needing more new furniture!

The team demonstrated exceptional support and a keen desire to provide outstanding customer service. Alma effectively collaborated with our family to ensure that all necessary arrangements were meticulously executed.

Great experience purchasing our kitchen table and sectional at Ashley today! Kevion was especially helpful and patient, listening to our specs and preferences and walking us through all of our options. We found pieces we love and are excited for the free delivery and generous protection plan. Thanks Kevion!

Cody at Ashley furniture was a great sales rep. He was informative, he was polite and respectful, and he gave us space when appropriate. Additionally he worked with us on the sale and gave us an excellent and ideal price for quality furniture with a 5yr protection plan included! It was one of the best experiences in a furniture I have literally ever had. Thanks for everything!

Tou was so GREAT! Very helpful and accommodating. Friendly and an all around great guy! Will be coming back soon!

Jose did an exception job helping us purchase a new mattress. Jose detailed the differences between products in a clear way and never made us feel pressured. I truly feel he made our experience personable and fun!

Left extremely happy! Our sales rep Jose, was extremely helpful. He attentively considered all our concerns and demonstrated a thorough understanding of what we were asking for.

Kevion was very helpful and patient in finding the right furniture.

First time purchasing from Ashley’s Tim made our experience great totally as your salesmen

Came in a few times to look at furniture. I always have a difficult time when the sales associate smother you and don’t actually let you look. Kevion was not that person. We came in and he asked if we needed help. Directed us in the right area and gave us space to shop. We came back a second time with the intention to buy and his customer service was awesome. Always very respectful and gave us some privacy so that me and my wife could talk. The manager Luis was also very helpful.

Excellent customer service - Kevion outstanding salesperson

Salesman was very helpful

Great service! Loved the deals

Our salesperson, Tim. Was outstanding! He was very professional, pleasant and efficient! I would highly recommend him.

We love this store! We come here for all of our furniture and accessories for our home. We are always helped quickly by Nick. He listens to what we say and suggests furniture that fits our needs and wants. All of the managers are super helpful as well and paperwork is always done efficiently and correctly. Store is clean and bright. Always a good shopping experience!

My husband and I went in to check out some sectional couches since we are moving and needed an upgrade. First of all, the lady that greeted us butchered my husband’s name twice and didn’t even apologize for it, but I brushed it off and we continued to look. We looked around a bit for about 20 minutes, the selection wasn’t too impressive but I saw one that I was slightly interested but wanted it in a different color. I stopped and asked an associate for help not knowing that he was already helping a couple until he told me. He asked me if it was a quick question and I told him “no, I have several such as pricing and other things” so he was well aware I was looking for undivided assistance. He gave me a break down of the price of the sectional and told me they couldn’t custom order it in another color, which is what I wanted. I told him I was looking maybe for something blue or green, and instead of telling me “we might have something in stock but let me help these people first then I’ll come help you” or “let me find another salesperson to help you” all he told me was “okay have a good day” and scurried back to his customers. Even my husband was shocked, stating how rude it was to dismiss me like that. If that was the case, then don’t offer to help me at all. I’ve worked in customer service for 10 years and currently work in consumer relations and I KNOW I’d never give that same energy to any of my clients. At least let your customer know that you can find them assistance or give them some help once you’re free. Yikes. And his professionalism was poor tbh. I get that they make commission, but shoot even a car salesman has more professionalism than that. We ended up purchasing our sectional from Bob’s across the way. Pricing and experience was -10/10.

Such a nice and easy experience! Jose was super helpful and helped me find everything I was wanting☺️ I can’t wait to receive my new bedroom furniture.

Angel was great at helping us pick the perfect couch for my future family. If you need to get furniture check out Ashely’s and ask for angel!! He’s the best!

The woman was patient with me and allowed me to find the couch i had seen before. I tried the couch i originally thought i wanted but went with the one i found & liked. She even wrote off the delivery cost.

They are the worst to call and the customer service can’t help you because you have to talk to someone in that store but they never pick up the phone so it sends you to there 1800 customer service and they tell you to call the store so they can help you it’s been three months and I’m still waiting on my end table Go anywhere but here

Jose was an excellent sales advisor. He greeted us as we came into the store and asked us how our day was going. He then asked what we were looking for. When we explained that he showed us a few options and told us where else in the store to look. He gave us plenty of space and time to browse. I think he checked on us an appropriate number of times and timed everything perfectly. Can’t wait for our new furniture to arrive next week.

Excellent service, friendly, let us look before approaching us.

We ordered through the Fresno location and had an amazing experience. My daughter lives in Kingsburg and we were having it be a surprise with her new couch and they accommodated us with the delivery. They went out of their way to assist us and we couldn’t be more happy with the product.

The service from Tim was great. He was very kind and not pushy

Nancy was knowledgeable, professional and friendly. Great experience!

Had the best experience with Angel Hernandez. Was very professional and kind.

Horrendous customer service. Talking to VAs overseas that can barely speak English. Furniture was dirty. I had to clean it myself. Furniture was dented in a few places. Not worth the money.

Angel has helped me 3 out of 3 times I’ve came to the store. He know what he’s talking about and definitely helps to make my vision come to life. 10/10 experience

Great sales person Jose.

I am very happy with the wonderful service that we received. I will recommend you to all of my family and friends.

In the last two weeks we have been delivered a damaged bed. Now i am being told its going to be another two weeks before i get another delivered unacceptable.

Very friendly patient and awesome customer service. Thank you Tim!

The Ashley home store in Fresno has terrible customer service. My husband and I purchased a new mattress and was told if we didn't like it we could return it. Every day I wake up with a sore back! I spoke to the manager and he pretty much said I was lying when I expressed what I was told. My husband will no longer deal with them and now I wake up with a sore back every day! Save yourself the headache and shop somewhere else!

Experience at the store shopping was good. Nice people but took a long time to deliver the product almost 5 weeks. Delivery went well, but you do have to set up all your furniture.

I order furniture in August and till this day I am still waiting for my kitchen stools and bed frame. I specifically went with Ashley Furniture since they promised to expedite my furniture. 3 months wait is ridiculous

Jose was friendly and knowledgeable. He took his time to explain different features each item we were interested in. I would highly recommend him!

Great service and quality

my associate was jerry and our experience today was absolutely incredible and warm welcoming. he knew everything about what he was selling and answered every question in detail. with patience as well, id definitely come back.

PLEASE BE VERY WARY WHILE SHOPPING AT THIS LOCATION!! Did not receive no clarification from Jerry Lowe (the sales rep who helped us) about the color of the couch he had ordered for us. It then arrived in the wrong color we picked. And since then, Ashley’s customer service has been refiling claims, and asking us to wait 48-72 hours for a reply. It’s been over a week now and still no response. And They refuse to connect me with a supervisor when asked. Then I was told to wait another 24-48 hours for Ashely’s Homestore to speak with Jerry Lowe to confirm his side of the story. This was Monday. I had told customer service that this can’t be true because Jerry Lowe works Thursday-Monday? As shown on his Ashely’s Homestore business card given to us. So I asked why would that be the reason I wait for a response if those are his days off? Because the store management had lied about this, I then asked customer service to contact me to the store before I had to drive in. But the store refused to answer the four calls from customer service about my problem. We then drove to the store at 7502 N. Blackstone Ave, 93720 to talk with Steven ( The manager) who claimed he was not aware of our situation at all… but then later on before we left the store, he mentioned how he knew about our situation all along??? and that’s why they had our papers aside ready for us so when we had walked in, they can refuse us a refund our exchange… We were then told to contact customer service who then told us to wait another 48-72 hours and still refuse to connect me to a supervisor. In all from the staff to the management and customer service have all been very unprofessional. For a manager to claim to not know about the situation, but then put papers in our face and explain that he had them ready for us to disregard our situation and why they can’t help us. And too, the customer service who asked us to keep waiting 48-72 hours while getting no response, time and time again, and not allowing us to speak to someone higher in management about the way we’ve been being treated. Is very unfair and unprofessional… I plan to leave an update response once this situation is settled.

Angel really helped us find the best dining table that fit all of our needs, and looks great! Thank you!

Stop by to purchase sofas and Angel was very helpful and answered all of our questions. Great experience 👍

Amazing experience getting our first sofas! Great costumer service from Angel!

We came in to purchase several pieces for a bedroom. We were so lucky to be greeted by Tim, who was so patient and knowledgeable and made it such a wonderful furniture buying experience!!

I had a pleasant experience in choosing my new couches Kevion was a great help from beginning to end. He was attentive and answered all of my questions. Angel was really helpful as well with closing the deal and explaining the financing options available. Definitely would recommend shopping here to make your house a home.

Angel Made the process quick and easy! All information was given in detail. Super nice and courteous! 10/10 recommend Angel to help you out!

Timothy and Luis made sure I found the best mattress and desk. I appreciated them showing me all my options and giving me the best deal!

Jose Fernandez did an amazing job helping us shop for our furniture. I would highly recommend asking for him

Got some good prices. Staff was helpful

Angel was great and helped us make our furniture selection with no pressures. Hope to have him again in the future.

Than you to Jose Fernandez for their great service in helping find the right mattresses for our home.

Update: Appreciate the follow-up care after the initial rating. The team responded to our complaint and made things right. Disappointed in their delivery customer service. Dishonest about their delivery time and follow-up service.

Nancy and Luis were so sweet & amazing with helping us find our new table. Way better than the Furniture City guy that try to rip us off 🙄. SO SHOUTOUT TO NANCY AND LUIS! ME N MY HUBBY APPRECIATE YOU SO MUCH for the help and giving us the best price/discount.

Luis and Nancy were super helpful and informative. Overall good experience, good prices

Angel Hernandez was extremely helpful and excited to show us all possible solutions for a new dining room set. I would definitely ask to work with him again!

Most amazing knowledgeable young man (Angel Hernandez) Greets you with a smile listens to your needs totally phenomenal experience! Definitely ask for him!

Aj was wonderful and helpful. She answered all my questions and spoke kindly. Overall a pleasant experience 😊

Thank you Jose!!

Ashley’s in Fresno is the place to find what you need for your house. I’ve worked with Tou the last three times I’ve made purchases and he’s GREAT! Professional, kind, and very helpful. He always goes above and beyond! I highly recommend Ashley’s.

Came in for a mattress and wanted it to be my last so I knew I was gna spend a pretty penny. AJ helped me from the moment I walked in to the very end! Explained everything well and ver patient with me. Thank you so much AJ! Take care! Keep shining!

AJ was a wonderful and very helpful representative.

Great customer service!! Did well with understanding our wants and needs. Great experience 🤙🏼

We spent a LOT of time in Ashley Furniture all the way past closing time. Jose was EXTREMELY helpful and patient from beginning to end! Thankfully, he was very knowledgeable and his attentiveness and willingness to look up and provide us with all the options available was beyond appreciated. We left out well informed and very pleased with the customer service, friendliness and professionalism we recieved from Jose, Daniel (manager) and the rest of the staff. We were able to browse, select and purchase with no pressure or negative vibes..(very refreshing experience!) Overall, we're very happy with the wide selections, price points, the customer accommodations Jose made, and of course our new beautiful furniture. A well deserved 5 stars!

I worked with a wonderful salesperson named Angie. She got me everything I needed quickly and professionally. I would highly recommend this store!

Luis and Tim were excellent! Very grateful for their customer service and knowledge. Keep up the good work!

Great services from angle & Daniel they helped go above a behind ! Now we got new furniture for the new house !!

Jose was amazing!

Angel was very helpful and got me an awesome dinette set. Highly recommended!

Jose F, is an exceptional associate, he's extremely knowledgeable, polite, quick to give you the best advice towards your purchase, he's a great asset for the company and the best associate I've ever met in Fresno....God bless him and his family.

(Translated by Google) José and Luis treated me very well, very friendly. (Original) José y Luis mé atendieron muy bien muy amables

Tim & Luis did an amazing job! Great furniture w/ great pricing

Angel was great. Helped us out with our new sectional couch. Very knowledgeable with the products in the store and very professional.

We walked in with the intention to browse. We were attended by sales person Angel Hernandez who was respectful and catered to our whimsies. He convinced us to make the sale that was not only what was best fit for our need but also most cost effective. Our selected product was good quality and exactly met out needs.

Very good furniture very beautiful

Aj was very helpful in helping us find a new couch 🙂

Great customer service

(Translated by Google) Jose helped me. Very good service. Ask about the very good seller. (Original) Jose me ayudo Muy buen servicio pregunten por el muy buen vendedor

And Ashley did it again. After checking several stores Angel Hernandez found us the perfect rocking recliners. This was a easy hassle free stop, now to get ice cream.

Thanks Angel for all the help with our couch purchase! Excited to get them next week! Excellent Customer Service!

Angel was a great customer service👍

Nick has been very helpful and informative with my purchase. I strongly recommended him for new buyers.

The last and only time I will buy a product there horrible over the phone customer I can’t get reach a manger my bed frame screws were stripped

You was an amazing, patient advisor. Great price too😊

I had an excellent experience at Ashley’s Furniture! From the moment we walked in, we were greeted by Daniel Calderon, who was incredibly friendly and welcoming. He made us feel comfortable right away and was super patient with us as we browsed. After Daniel showed us around, he introduced us to AJ, who helped finalize the sale. Both Daniel and AJ were extremely helpful and answered every question we had. They took the time to thoroughly explain the protection plan, which made us feel confident in our purchase. We were especially picky about finding the right colors for our living room couches and dining table, but they helped us find the perfect match and at a great price! I highly recommend Ashley’s Furniture for their outstanding customer service and attention to detail. We left feeling happy with our purchases, and I’ll definitely be back! —Gonzalo

My salesman Angel from the Fresno Ashley Homestore was friendly, courteous and very helpful. I had a great shopping experience!

The Service was excellent, angel help me find what I was for from beginning. The minute I walked through the door, show me a bunch of different tables that I was looking for, wasn’t pressured into any type of sales more helpful than anything else will come back and l will highly recommend him to Family and friends and also Ashley furniture too.

(Translated by Google) My favorite furniture store (Original) Mi muebleria favorita

Moe helped us today, very nice, very helpful great customer service. He made sure to get us the best deal possible which is very appreciated.

Furniture was delivered 2 months after the original estimated delivery date, which would be fine, except you have to spend ages on hold to get a real person to give you information. Once delivered, part of my furniture was damaged (unnoticed at first). Now spending more time on an endless hold. The sales people and store itself were fine, however I will never order from Ashley again!

Shoutout Joshua !

Daniel the sales manger, and Jerry were ABSOLUTELY AMAZING!!! Jerry was extremely patient with my Nana and I, very helpful, knowledgeable, overall an amazing guy! My nana and I will definitely be back to purchase more items from Jerry!

Angel was great! Helped my mother in law get the dining set of her dreams. 😊

Nancy has helped me twice with furniture I needed in my home and she has been very helpful. I would recommend visiting Ashley furniture for all your furniture needs.

Went to Ashley Furniture to get a bedroom set. Angel greeted us at the door and went over current sales. He let us wander the store and checked in with us periodically without feeling pressured. He answered every question in a patient manner. It was because of his personality that we didn't feel like we had to continue shopping around as we felt we could trust his him. We bought the bedroom set and feel we received a great price.

Angel Hernandez was helpful in buying my son's first bedroom set. He was patient and answer all our questions.

Tim was fantastic! He helped us get exactly what we needed at a great price.

Friendly and helpful Angel Hernandez and Jose Fernandez.

Spot on service

Angel Hernandez is very helpful and easy to work with.

We bought a bed set today from Angel and he did an amazing job at providing us with the information we needed and made the transaction for purchase as easy as possible. I will definitely go back to him for other furniture needs.

Just purchased a bed set with the help from Angel! 10/10 customer service, he’s super sweet! Did an amazing, communicative job.

Angel and Ernie these guys are the best they took care of us

Nick was extremely helpful and gave candid insight into the products purchased.

Very professional, amazing customer service given by Angel. Checked on us multiple times helped us find the couch we were looking for and helped us in picking out a coffee table that went along with it answered all of our question and we had.

Thanks Ernie for the great help with our purchase.

Purchased my first sofa set and store representative, AJ, was fantastic at helping me out! I had very limiting measurements to work with but she made it possible for me. So grateful for all of her commitment to helping me figure this out. Please ask for AJ next time you’re looking for your next purchase at the Ashley Store in Fresno, CA. Thank you, AJ!

Angel , Beto and Danial were very helpful great guys

Thank you AJ for your service

I never do these but if you ever visit this store look for Joshua. He did an absolute amazing job breaking down how their displays are priced. He let us do our own thing and when we had questions he was always around the corner. He wasn’t trying to force a sale, and has a good sense of humor. Great guy.

Great experience with Jose and Angel! Bought my table with them.

AJ did an amazing job in assisting me and my family in selecting the right furniture for us.

I came in to Ashley’s Furniture to look for a dining room table within my budget. Angel Hernandez greeted us right away and patiently helped us throughout the process. He explained the setup and delivery fee and was very helpful throughout the whole process. Highly recommend and will come back again!

We had an amazing experience with Tou!! Thank you so much!

Great experience, ask for Tou!

Tim was very helpful! Great customer service and patient. He took us around the showroom and showed us many furniture pieces specific to our needs.

Jose was very helpful and we are excited for our patio set. Competitive pricing and helpful service!

Earnie was really cool and helpful!

Ernie did a great job. Fast and knows his selections.

Nick did an over the top job helping me find just the right sofa and loveseat for my home. Thank you very much!

I was helped by Jerry. He was incredibly patient and understood all my needs. We took almost two hours to find my bedroom set. He was totally kind and professional.

Angie was very helpful and resourceful when shopping for a dresser! Very personable as well.

Ernie was very helpful. Answered all of my questions. Great service.

Ernie, job well done. Thank you we appreciate your help. Your were courteous and your answered all my questions.

Really great service, we had AJ help us on our purchase of two recliner sofas and made it super easy for us. She went above and beyond.

AJ was the best! She literally was patient with us until we decided on what items we wanted and she made the purchasing process fast and super easy.

Great service and friendly Thanks Angel Hernandez for the help

Ernie and Nancy worked with me on two separate days to get me what I needed. Very professional and got answers to all my questions.

Aj was wonderful

Aj was very helpful

Angel was very helpful, he showed me a variety of Ashley bed collection.

AJ was Great!!!

Angel helped us and we are delighted

AJ was super helpful and professional! Purchase was super easy.

I had an exceptional shopping experience thanks to Angel and Antonio's outstanding service! Both gentlemen demonstrated unparalleled professionalism, expertise, and patience as they guided me through the vast selection of products. Angel took the time to thoroughly understand my needs and preferences, expertly recommending the perfect mattress for me. What truly impressed me was their refusal to rush me into making a decision, allowing me to feel comfortable and confident in my choice. Kudos to these two exceptional young professionals for their dedication to customer satisfaction!l

Angel Hernandez was totally awesome. He showed me the variety of selection that Ashley Furniture offers for recliners. Going forward, Angel is the only Advisor I will deal with.

Angel was very friendly and willing to meet our needs .

Easy buying experience and Jerry was wonderful to work with!

AJ was a great help picking out my sofa and doing some research for me for a few different tables and chairs. Excellent experience!

AJ was Awesome Great Customer Service!!

The manager tung helped us out a lot!! thank you to the sales member Angel and manager tung awesome show room! and great service, will come for future purchases

The other day me and my husband went in to look for some furniture for our new house and one thing I can say is I had one of the best sales men I could ask for I believe his name was Angel Hernandez, he made us feel so welcomed and really helped us find what we were looking for. We will definitely be coming back great customer service!!

Angel did an excellent job on helping me select the perfect bedroom set. He was incredibly friendly and did an amazing job.

Angel Hernandez help me look for what I was looking for . He has great customer service . I will definitely be going back because of him . Now I enjoy my new couch !

During a recent shopping experience at Ashley Furniture, Jose F., Ashleys Sales Advisor assisted my husband and I with our furniture needs. I can not say enough about Jose's customer service skills. In this day and age, when good customer service is hard to come by, it was nice to be treated like a valued customer regardless of the amount you were spending. Jose's furniture knowledge and attention to detail with our furniture order were amazing. We highly recommend Jose's assistance at Ashley Furniture for any of your future furniture needs. You will not be disappointed. Thank you, Jose and Ashley Furniture for a great shopping experience.

Nick helped me out so much today. He was very thorough and gave me all the info I needed to make decisions. I’m very happy with the service he provides.

Nick is great with helping us with everything.

AJ, was amazing !! Very helpful and friendly!!!

Aj

I met with AJ who helped me pick a Huey vineyard sleigh bed and was excellent in explaining my questions to me and helping me be aware of choices and how my purchase will be delivered. Along with being very friendly and conversable she made the shopping experience smooth and simple.

I got a perfect recommendation from AJ . She even helped me pick something similar to what I saw on Pinterest great eye.

AJ was fantastic at delivering service she helped me find what I needed for my new office.

Jerry, did an outstanding job with his service… Thanks and god bless..

Timothy provided great customer service.

We had a great experience purchasing our furniture! Thank you to Angel and Jose who made sure all of the details were correct in my order and made the process quick and easy. Delivery is much faster than anticipated!

I never figured furniture shopping would be so exciting! AJ was such a delight to work with and I can't wait to enjoy our new sofas and lounge chairs, Thanx AJ!!

Shout out to Nick for helping us today! Got everything I was looking for. Highly recommend

Angel provided great service. Everything was smooth and he made the process comfortable. Thanks for the help.

Ernie was phenomenal and very helpful with getting my wife and I a new table and chairs and sofa!

I had a great experience at Ashley working with Lawrence Antonio. He was nice and professional and provided everything for me. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Angie was super nice and helpful as soon as we stepped into the store! 10/10 would recommend coming in and asking for her!

AJ was a big help as soon as we walked in.

My family and I received great service at this location. Jerry was very knowledgeable and helpful throughout our process in purchasing and thr financing. I highly recommend this location for any future purchases.

Aj is a wonderful helper

Got assisted by AJ and she was phenomenal! Patient and explained everything with detail.

Aj was amazing and very helpful.

I had a great experience working with Nick. He has been in touch with me about returning to Ashley Furniture if I’m still interested. He has given me a lot of information about the living room furniture. Thank you Nick

Angel was a phenomenal help in purchasing our new couch and loveseat. Just bought a new house in Fresno and new couches are going to look great.

Me and my husband worked with Jose, he was a very good sales person. Very professional, polite, and had very good customer service. We came in looking for a mattress and he was able to provide us information regarding the different types of mattress and what fit our need's. Thank you, Jose.

Jerry was very helpful, patient and informative! We enjoyed shopping at Ashley’s and he was a big part of it. Thank you!

Nancy is phenomenal, best customer service ever. My daughter and I just came in to wait for car to charge and we both left with large purchases.

I was very well took care of by the sales team, they were great at assisting me towards a new bedroom set, they were very patient and helpful while I was trying to decide which set would fit my bedroom nicer. The experience was awesome I would recommend to anyone looking to purchase new furniture!

This past weekend, my family and I had an exceptional experience at Ashley Furniture, largely thanks to Tony, the store manager. From the moment we walked in, Tony greeted us warmly and immediately offered his assistance. He took the time to understand our needs and preferences, and with his extensive knowledge of the store’s products, he guided us to the perfect pieces for our home. His expertise and friendly demeanor made the entire shopping experience enjoyable and stress-free. Tony’s dedication to providing excellent customer service truly stood out. Because of this outstanding experience, we are more than satisfied with our visit and look forward to returning to Ashley Furniture for all our future furniture needs. We highly recommend this store to anyone in search of quality furniture and top-notch service.

Went to Ashley’s and moe helped me he was very kind and respectful, answered all my questions definitely going back to Ashley’s furniture the quality of furniture is amazing! Ask for moe you won’t be disappointed!

(Translated by Google) Excellent service, very good treatment from the young Housekeeper along with the manager Daniel, very good treatment for me and my family, everything very well explained, a 10 d 10 treatment I will definitely return!! (Original) Exelente servicio muy buen trato de la joven Ama junto con el gerente Daniel muy buen trato asia mi y mi familia todo muy bien explicado un trato 10 d 10 definitivamente regresare!!

Nick was very informative on every couch we wanted and gave us great suggestions. He thoroughly explained what can be done and what can not. We are very pleased with our purchase.

Great quality furniture and excellent customer service moe helped he was patient and very helpful and kind, great customer service will definitely be my place to go for furniture

Went in looking for a bedroom set and was greeted by moe. My family and I had the best experience he was patient and very informative, I love the selection he showed us and we ended up with the perfect set. The process was smooth and actually fun so thank you moe. Will definitely be back for future purchases

Great service and very helpful.

I went looking at couches, A.J. was really helpful!

This place is great the lady AJ helped me and was very knowledgeable

AJ did a amazing job at showing me furniture

Stopped by real quick while charging my car I wasn't planning on buying but they got me an amazing deal on my bedroom set i got a free mattress and will be delivered this week Shoutout to Alma and the sales manager Daniel for working with me they are awesome will be back when I need more furniture.

Nick Moua was very helpful and patient with us. The service was great. Will love to buy from here again.

Tou was the most honest and kindness sales person I’ve encountered! He put our shipping needs nice his sales goals!

I purchased a bed and kitchen table on 07-13-2024. The delivery date was 07-19-2024, however, my kitchen table arrived damaged. I was asked if I was willing to keep the table which I obviously declined as I paid full price. The delivery men left the bench and chairs and stated they would reach out that same day to reschedule a new appointment day to drop off a new table. It is now 07-23-2024 and have not heard back from Ashley furniture. Upon calling the store I was put on hold for an overwhelming amount of time without a response. At this point, I am furious as I paid 3,000 and still no kitchen table. Not only did I take a day off work for the delivery that was unsuccessful but now I am having to chase down a store without a response. Horrible customer service. Please come pick up what was left and return my money ! Horrible service! Stay away!!!

Quick, transparent, and easy to work with. Ask for Antonio, very friendly.

Tim Xiong helped us purchase a dining set. He was very professional and helpful! Nice young man. Thank you!

Such a bad experience we had at ashley store, bed came broken and they said we need to wait for 15 days to replace it and they cannot cancel or exchange the bed, they lie to sell their product, make sure to have a written proof what they are saying. Ok! So here is the update Owner replied back that send an email we will fix your issue, till today i didn’t get any reply back of the email which i sent them month ago. So beware guys, they are lying only

We came in to purchase a bed and kitchen table. Upon arrival, the associate Nancy was very diligent to ensure she was listening to our needs. She was patient and took her time despite our indecisiveness. Nancy did not make us feel uncomfortable or pressured and teamed with her manager Tony to accommodate my family’s needs. HOWEVER, when closing the deal, the Sales Manager Tung stepped in. To be quite frank, he was abrasive and demeaning to Nancy questioning her. As a customer, it was offensive and unprofessional. UPDATE : stay away read all these negative reviews experience. The brand use to mean a Quality … not anymore the customer service is horrendous…. Despite Nancy being a good sales rep. That’s was the positive experience. A table was delivered on two separate occasions damaged missing work on each occasion(2 times)! Now this rude (aka manager Daniel) has the nerve to tell my wife they will repair it seamless. NO WE DID NOT pay for a repair we paid for a BRAND NEW product !!! THEN he insults my wife by telling her that she was lucky to be receiving $100 dollars and some change back for the inconvenience of missing work after she lifted it to corporate attention and was told this by another representative. Steer clear away as possible as they are only in it to take your money a leave ( literally). I regret buying here and wish that I could have taken my business elsewhere. Corporate doesn’t do much and neither do the store manager other than say I am sorry. It is such a disappointment and will now me contacting the Better Business Bureau I’m tired of my wife having to deal with people trying to manipulate, lacking integrity, and being a person of their word. Give us what we paid for or our money back. ASHLEYS FURNITURE ARE scammers and thieves !!!

Super nice and helpful. Explained everything to us in detail.

Ernie was extremely helpful and friendly. He helped us get the best deal on a couch and table. 10/10 service.

Ernie is the best, he’s the man you have to look for furniture

I would like to give Ernie a shout out. He was very helpful and very funny and professional. Great customer service. I am looking forward to my new dinning chair furniture.

It was great working with Joshua, very helpful in helping us make decisions. An amazing experience!

It was very nice

Excellent service -J Camacho

If I could give 0 stars I would. I recently moved to Fresno and decided to go Ashley store. It was issues since day 1. I am not happy with the experience from the store or customer service. I bought a dining table and now I cannot return it and no one has been able to help me, I was never told about any cancellation or refund policy. First it was delivered on the wrong date and time it took two weeks to get it delivered from the promised date. When it finally arrived the table was damaged. I called customer care was told all sales are final and there is no policy that say I can return the table. I called the store to speak to the manager after many attempts talking with customer service to fix the issue I’m told that he or she is on a conference call and he will tell me the same thing customer care is telling me. I feel I’m being bullied to keep something that is damaged and I no longer want due to horrible experience and stress they are put me through. UPDATE: The store has not addressed any of my concerns like it was posted on the review response. I just keep getting the run around. I have emailed and still nothing. This is a nightmare

Great options and good prices too. Jerry was very kind and helpful. Highly recommend, and would visit again.

It hands down was tough to decide on which furniture to go with, however Mo made me see the full picture of what my setup was and what I needed. If you’re getting into a new place like me, or simply need a fresh set eyes of eyes for a remodel, Mo is the guy to go with

Rose assisted us in buying a new recliner, very helpful and knowledgeable about inventory and pricing!

ERNIE WAS GREAT!! Gave us space and checked on us without pressure!! 10/10

Ask for Moe if you go into the store! He helped us reach the price point we needed for the furniture we wanted. He shows initiative and does whatever he can to help!

Nice selections

Great service with Nancy ! Will be back next month!

AJ was the best!! It was so easy, I went into the store and found what I liked.I went home a price matched.I realized they were the best price for what I was getting so I called.AJ sent me a link and I was able to purchase my whole bedroom set over the phone. It will he delivered in a timely manner. Super easy.Will definitely call her again.

Purchased a sofa and love seat about a week ago. Josh was a pleasure to deal with. He was available to answer questions and made us feel comfortable. At no point did we feel pressured or forced. The manager also checked in with us to make sure we were taken care of.

Aj was very nice. Noticed we weren’t greeted in the beginning and said she was sorry that we weren’t greeted and then processed to greet us. Help us order the piece we were looking for.

I worked with AJ, she was incredibly helpful and professional. Notably, she gave me the space I needed to browse on the floor and checked in without making me feel suffocated by a salesperson. A stellar experience, give her a raise.

AJ was great, very easy process!

Always a great experience!

Awesome service

AJ was amazing!! New bedroom set and sectional

Very friendly quick process will come back again thank you aj

Ernie helps us today we where looking for couch and bed frame we recently moved he was very welcoming help us with the Ashley credit card and we got good monthly payments.

Our sales representative Nancy listened to our concerns and was very helpful. Nancy was knowledgeable and wasn't overly attentive in any way, she did show us several options that we could choose from, explained the benefits and downsides of each one. We are happy the service and atmosphere at Ashely Furniture.

My wife and I got a chance to work with AJ, and She really helped us out picking the right furniture. Our bying at Ashley experience was awesome!

I had the pleasure of working with AJ during my recent visit to the furniture store, and I can't recommend her highly enough. She was incredibly efficient, ensuring that my needs were met promptly and accurately. Her patience was evident throughout our interaction, as she took the time to listen to my preferences and answer all my questions thoroughly. AJ is exceptionally informative and provided detailed explanations about the various options available, making the decision-making process much easier. Her attention to detail ensured that every aspect of my purchase was perfect. Beyond her professional skills, AJ's outgoing and friendly personality made the entire experience enjoyable. If you're looking for AWESOME service, I highly recommend stopping by and speaking to AJ. She truly goes above and beyond to help her customers.

Ernie was great

Thank you AJ for all your help. You were very helpful in looking for what I needed.

Great service, very patient and understanding of our needs! AJ is awesome!

Our salesman was Ernie. My 84-year-old mother and I came in to buy a Tempur-pedic bed for her and he was amazing. He dealt with her as she is hard of hearing. He had the patience and respect to speak to her directly. There was no pressure and he answered all of our questions and helped, if I ever need or the family ever needs any thing that Ashley offers, we will definitely be back and ask for Ernie

I purchased my couch here and came back for my bedroom furniture. AJ was very helpful and delightful, she helped me with all my questions and I left happily with my furniture. Great place, definitely recommend!

Nancy was the best! She literally walked around the store with us for like 3 hrs until we decided on what items we wanted and she made the purchasing process fast and super easy. We are in love with our new couch and coffee table (and a few other items not pictured) I will definitely recommend people to look for Nancy when shopping at this location :)

Angie and Daniel at Ashley were great to work with! If you’re looking for new furniture I highly recommend you go see them.

I have been to this location 2 times in the past year and have left disappointed both times. The sales people we have gotten both seemed not to know all the details about the products and did not seem excited to sell something on the day we visited. We were looking for something specific ànd there were very few options available.

Ernie was very welcoming and made the process easy on purchasing my new couches. Thank you!

Erniw did a great job

Ernie did an excellent job!

The service provided by Alma and manager lenguas was incredible. Very attentive from time of arrival until the end. They took their time and helped me find everything that I was looking for.

Ernie is great

Customer service rep. AJ was extremely helpful

One of the best furniture places around. Comparable prices and good quality. Nancy, Tou, and the Manager Tony were all great. Nancy listens to the customer, gives space, and is very kind and patient. Ask for Nancy or Tou. Bought several pieces of indoor and outdoor furniture.

We had such an amazing experience shopping for a couch and a table. Daniel really made the process smooth for us and made sure we loved the purchase we made.

Me and my mom went here looking for new furniture for our living room. Out of everyone there, Angie was the one who came to ask if me and my mom have been helped or not. Super sweet and nice lady! She’s super helpful and really easy to talk to. Thanks for your help that day Angie!(:

I am very pleased with my nightstand and how fast I was able to order it and get it and the gentleman that help me with fantastic

Great customer service! AJ was a pleasure to work with!

AJ was very helpful and made our experience great!

AJ was amazing and knowledgeable. Thank you.

AJ was great, provided excellent customer service made furniture shopping an easy enjoyable experience!

Jerry is the MAN! Jerry is very knowledgeable and takes the time to find what best fits the need of the costumer. If you find yourself at the Ashley store in the Riverpark area of Fresno, CA, be sure to ask for Jerry. He’ll take care of you!

I had the best experience purchasing furniture for my new home here. Jerry assisted me and was knowledgeable of all the furniture and all the entities to it. I will definitely be coming back for more furniture in the future and would recommend friends and family to him and this store.

AJ

Beto and tung were amazing and super helpful! They went above and behind to ensure I got everything I needed and at the best price!! Great customer service. Kind, funny and helpful!

They charge thousands of dollars for cheap furniture and people who have low income can't afford to furnish their homes

Went to the Ashley Furniture store and was greeted by the sales lady AJ. She was very polite and very professional. I would highly recommend going to her anytime. She is also very honest and friendly. Great service!

The service was great. The gentleman that helped us out Jerry Lowe is amazing and store had great deals.

Genuinely disappointed in the service from Ashley in Riverpark, Fresno. I read the reviews online about the service there so tried going online instead. My wife and I placed an order together on my iPhone one afternoon. We both confirm seeing the message our order had gone thru. Even gave us a delivery date then of May 3rd which worked great since my wife was scheduled to be off work. The next day realized I hadn’t received a confirmation email so reached out to customer service and was informed that my order had actually not gone thru. The agent asked me if I had used an iPhone to place my order which I said yes. (It would not be a stretch to say at this day and age that Apple iPhones are the most commonly used mobile devices. Right?) To my surprise the agent explained that I needed to place the order again but this time not from an Apple device (iPhone or MacBook) because their system has an issue with processing orders placed from Apple devices. I don’t own a PC so I ended up having to go in to the Riverpark Ashley Store on my lunch break on May 11, 2024. Walked in and was assisted by Jose Flores who overall was great. He allowed me to vent about my online experience and after explaining to him I only had a 1hour lunch break he got me checked out as fast as he could. Very nice of him. Unfortunately he took the wrong serial numbers off their display and I had no way of being able to notice since Ashley itemizes their store receipts with only a serial number or sku. There is no mention of a style name or color being purchased. Unless a customer can translate or memorize the sku/serial number it makes it very difficult to catch an error or miscommunication. I trusted Jose had gotten the information he needed to place the correct order. It took a week for the King Bed to deliver so it delivered today May 11. As the delivery team, lead by the driver Molina, was bringing the items in I stepped away to allow them to put the king panel bed with storage footboard together. After a bit I went back in to check their progress and found out the color was grey and not white like I had asked Jose to order the day I visited the store. I stopped Molina and he assured me that everything was fine. I was ok to use the bed since a mistake was made on the order and that Ashley customer service would take care of the exchange. We took him at his word and then decided we’d head to the store right away to talk to customer service and make the correction. On our arrival the rep at the door directed us to speak to one of the cashiers who initially indicated yes there does appear to be an error in what was placed compared to what was pulled and delivered. We walked over to where the item was displayed in the store and explained to her how great my interaction with Jose went on the day of the order. The cashier walked over to confirm the color of the order that was placed by mistake and the color or the Robbinsdale bed that we asked for. We waited about 10 minutes for her to speak to the store manager and then she called us over to speak to him. I started in having to once again explain our situation to him. Noticing that while I was speaking to him he was actually distracted by his phone (An iPhone) as he fidgeted with it thru-ought our whole interaction. I was optimistic all the way up until I spoke to the manager. At that point the whole visit felt like a waste of time. Even tho the store associate ordered the wrong color bed they made it clear that they took no responsibility for his mistake. They went on for about 5 minutes telling me what I should have done. Honest criticism for the manager is that he does not belong in customer service. I smiled at him as our interaction began and he didn’t change his facial expression. The team did nothing for us even despite initially telling us that there was an error the cashier had noted in the system. The manager told me that he is not allowed to make decisions on returns and that he was tied by corporate and only they could make decisions on matters like this. I will never shop here again.

We worked with A.J. and everything went perfectly! Thx

New purchase delivered on 5/4/24 I went to several local stores never shopped at Ashley, I will never come back. On delivery day the delivery guy was using a box cutter to unwrap the couch and were very sloppy they placed the couch against the wall 2 hrs later I moved the couch to plug something in and noticed he cut the couch I immediately called the store was told to call customer care which I opened a claim I guess I asked for a new couch as I haven’t even sat on them yet they advised if they couldn’t repair they would replace the couch. Today on 5/8/24 we get a call saying they can’t repair the cut they will have to order a whole new back side I keep asking why should I have to go through this trouble if I’m not the one who causes the damage I purchased something new I want a replacement they said no the tech will make it look new ( NOT THE POINT I BOUGHT SOMETHING NEW I WANT IT NEW NOT ALREADY REPAIRED FOR SOMETHING I DIDN’T DO). called local store Daniel advised same information let them try to fix it I tried to explain not fair I’m paying thousands of dollars and I have to get a repaired item already he said yes that’s how process works, I asked to take it back he said sales are final read back of contract , I said what if I don’t like how it looks he said you can’t complain because we removed staples or stitching, they won’t even take any money off I would be happy with that .This might not happen to you but what if it does , just think twice before giving this place your money they will run you in circles as to who has the final say. Take your money somewhere else save yourself the frustration if it does happen to you

Ernie the salesman was informative and cordial.

Rose made shopping for new furniture a great experience. She is knowledgeable, extremely helpful, and full of great ideas. She is willing to listen, wait patiently, and answer millions of questions. It took me 4 days to make a decision and Rose was great through the entire process. She researched and had ideas ready when I came back in. She considered my question thoughtfully and always answered truthfully. I truly decided not to shop around because of her stellar service. Thanks Rose for a great shopping experience.

Erie did a great job pleasing mom

Still have not received my couches.

Bought a headboard on clearance and after we got home from picking it up, most parts were missing or broken. I didn't check for the screws or bolts because I trusted their wear house manager. Hopefully they keep their word to order and replace the parts.

Ernie was professional and helpful, very easy to work with. He is why I completed the purchase.

Ernie thank you for the great customer service and Daniel too

Aj was amazing, she helped us find the right couch and was great with all our questions!

Ernie helped us find the couch that we were looking for for months. He was so helpful, personable and was so sweet with our kids we had with us. Great experience and we’re so excited about our new couch.

Nancy was very helpful in selecting our outdoor furniture! It was a pleasant experience and will return again.

When we walked into the store we were helped right away and AJ was super awesome. She helped us with everything we needed. Thank you AJ.

Thank you for everything Henry and store manager Tung I highly appreciate it. We end up buying all items from Ashley amazing quality and reasonable pricing. They also helped me to pick all my furniture they had a good taste and they are highly skilled.

Henry is the best! Thank you so much for everything! Many thanks for sales manager Tung he’s truly amazing and very humble and super helpful. We furnished the entire house. Highly recommended

Ernie is the best salesman in Ashley

I can’t complain, everything went well!

I had a great experience working with Nancy Robles. She was very attentive and knowledgeable with store products. I will highly recommend her to my friends and family. Thank you Nancy for all your help!!

Ernie, was so helpfull and great custmer service Will definitely be using him again

Erine and Antiono were great, and helped us find what we were looking for.

Was greeted by Rose, who made our browsing experience...a pleasant one! Helpful giving us some feedback and recommendations to what we were looking for. Great personality!

Jerry was awesome, relaxed and great approach to customers! He’d make Me shop there again

Nancy was great and friendly!

Rose was amazing! It was our first time in this store, we were greeted by her at the, asked us couple questions and then let us check around, didn’t bother us at all or make us feel under pressure, but she was close enough for us whenever we had a question..great personality, thank you Rose.

Thank you Nancy! Nancy provided excellent service and in doing so has earned our trust and we look forward to working with her again.

Henry and ernie they were good and Profesional Thank you guys

AJ salesperson was very helpful, attentive and assisted us when buying a couch .

Ernie helped me with my order. Made it fast and easy to get what I needed.

My girlfriend and I came into Ashley's and we were immediately greeted by Jerry who was very welcoming and friendly. He gave us a very quick introduction on the store layout and let us take our time, which we did and he was extremely patient with us. Whenever we had questions for Jerry he was always ready and answered us with a friendly smile. We were also assisted by Daniel who was equally as friendly and helpful throughout our whole visit. We ended up purchasing a 4 piece sectional and a dining set and couldn't be more happy with our purchase, but even more with our experience at Ashley's. Great customer service and we recommend them 100%. Can't wait to go back for more!

In store customer service was great, but outside of that it was terrible. They cancelled my order delivery date 4 times before actually delivering my couch. I ended up waiting an extra month and a half to get the couch. It’s a nice couch but it was a frustrating experience.

AJ has been amazing! Very accommodating and very nice. Thank you!

Ernie was the best!!

Came in today for some new couches. Nancy was awesome. We walked all over the store several times and she was still willing to show me more. Patience is key and she has it!!! Very satisfied with the purchase of my new couches!!!!

nice clean store, my sales person AJ was a very nice and knowledgeable. She let me shop on my own and did not bug my and try to sale me on everything in the store.

Thank you, Ernie! For helping us pick out couches and a table for our forever home! This is special to my husband and I. Especially since this is what we are getting for our family. And I am so excited for all of this to happen. Thanks for helping us we appreciate it!

Ashley’s has a great selection of furniture and mattresses. We got a new mattress, matching nightstands and chest. Nick was so helpful and really took care of us through the process. We are very happy with our purchase and with the overall experience, as it was also our first time shopping at Ashley’s. We will absolutely be back and reaching out to Nick.

Ernest helped us get a beautiful and affordable bedroom and living room set ! He was so polite and kind.

Ernie was extremely helpful, explained everything in detail, was very friendly and super knowledgeable was able to help us get a great deal and great furniture for our new home!

Ernie and Daniel did a great job getting us what we wanted!

I wish I would’ve gotten the associates name I spoke to because without her help I definitely would’ve gave up trying to order my couches!! Numerous times I kept getting a declined error message so I finally called and after being on the phone for less than 10 minutes, I was able to purchase my new couches!! Very helpful!!

Outstanding cistomer ecperience. The Sales Person made me feel special and was very attrntive and actively listened to my needs and made valid suggestions and i was able to make a choice and i am glad that i did.

Staff was all friends and nice! Nick was wonderful, really informative and not pushy at all. Nancy and Daniel were also wonderful! Everyone seemed to work well together as a team. Enjoyable experience.

Ernie was extremely helpful appreciate it!!!!!!

Great service from Angie !

great costumer service, very helpful

Henry is awesome. Excellent customer service

When I walked in I already knew what I wanted I paid in FULL for a table and a rug . The sales men told me they are in the stock at the warehouse and gave me a date and said it would be the following week but I won’t receive both items and I asked him to push it out to the following week to receive both and so I extended my delivery two weeks in instead of one to get both my items . The weekend before I get my things I get a call saying my items are not in the warehouse yet they need to extend me delivery , we extended it . Ever since then they kept extending my delivery because items weren’t in stock ! I called the manager and he said they don’t tell us a date for delivery they give us a time frame and I let him know that he needs to train his sales men over because I was not told that and he always says on the receipt it states delivery will be delayed if not available and that was a LIE and he also said he’s not going to help me with anything because I’ve only waited a month . He was very rude and didn’t care what so ever . Never again will I order from Ashley’s furniture , they are suppose to be a high brand furniture store with good quality service but they have horrible delivery and once they sale is over the people in the store including the manager do not care after .

Ally did a great job helping me on purchasing a new dinning table. Amazing customer service!

(Translated by Google) I love all the furniture, super good quality. (Original) Me encanta todos los muebles super buena calidad

Thank You Nancy! She helped me while helping another family picking out furniture didn’t forget me ,took care of business got it done excellent service had to go back and see her to buy more furniture Thank you Nancy for putting up with me! Ashley’s Best furniture in Clovis and Fresno area I’m enjoying my new furniture.

Great experience buying a whole living room set the team answered all of our questions and was patient with us while we made a decision Daniel and ally and Henry helped with this purchase they were all great. Jerry has always helped us with our previous purchase and he’s just so calm with us even after our kids have been screaming and crying to go home after two hours of questions 😅

Have used them for a lot of things--office, home, multiple apartments, etc. Experience has fallen off so badly. They just LIE constantly and then look at you with smug $h!+ eating grins. Absolutely INSANE experiences lately... Most recent example: went in for bed frame and dresser. Confirmed items w/associate (who had been VERY nice through entire process). He enters info for cart etc, I confirm it is accurate, all is normal. I go to pay w/Ashely credit card + financings etc. suddenly issues come up. He confirms account is active, and full credit line is available (I had paid everything and not put anything new on it in over a year). SO why is it giving error message? He doesn't know. He runs off to manager, who takes care of everything on his computer. Comes back and says "everything's done and taken care of I just couldn't do it on my ipad we had to do it at the computer station" ok fine. WELL delivery day comes--THE WRONG ITEMS. The delivery driver had me sign before he brought it inside (I know--I should confirm items first, absolutely understand, BUT you reader know as well as I do when they shove that phone in your face for a signature you're not thinking about that...) well the dresser is the wrong one. I tell them, they basically say "too bad go check w/ store you purchased at" so I drive there and tell them i'd please like to swap it for THE ONE I CHOSE and they say "no returns". literal quote from manager "it's your property now" I said I want to exchange my property for the property I actually purchased. He ROLLED HIS EYES at me?? Are you SERIOUS?? Look, I'm not a Karen(sorry to innocent people named karen) but I could not BELIEVE how they were acting toward me. The item had a completely different name + price but they wouldn't do anything about it?? He said "if it's damaged we can exchange it for one that's not damaged" it's like he was deaf. SIR, THEY SENT ME THE WRONG FURNITURE. They don't care. They're just trying to get their sales. Go literally anywhere else... I have bought two couches, two beds, two tables, two ottomans, dressers and rugs from them as well as various home decor. I'm not going back. They used to be great, now it's just a disaster. Useless.

Ernie did a wonderful job with helping us find what we needed.

No pressure, great service.

Great service by Antonio. I went in to buy a recliner and Antonio directed me to the ones specific to the kind of recliner I wanted. My questions were answered and I was given full attention. Overall, it was a really good experience.

Ernie very helpful and knowledgeable

Beware of the fake warranty. We purchased the extended warranty on our dining table and just tried to use it. They denied fixing a heat stain due to the fact that there were other small damaged areas, such as minor scratches. I guess you have to use the warranty every single time there is something small in order to use it for bigger things. I feel very ripped off getting talked into the warranty that supposedly fixes everything. Please better educate your staff on these matters.

Went in to just browse and Ally gave us the best experience! She was very attentive and answered all of our questions. We appreciated her professionalism and great personality. 10/10 recommendation her when you go in!

Ernie was so professional and very helpful. I would recommend him to whoever is thinking of any furniture or accessories for their home. He doesn’t pressure but is very honest and I would come back and do business with him again! Thank you!

I went in on a Saturday afternoon and was briefly greeted but the salesman wasn’t too welcoming. I went in with my younger sister and it seemed like they didn’t bother to help me with any questions. Another downside is that I was told that orders cannot be picked up, everything has to get shipped for an additional price. Other than that, the furniture in the showroom was very beautiful.

First time shopping with Ashley Furniture and went terrific. My wife and I were greeted by Henry and he made the whole experience easy and really showed us the best the store had to offer. Would buy again just because of him and are happy with our new purchase of a great couch.

Henry was absolutely amazing! Gave us time to browse and was super friendly. We ended up getting what we were looking for ☺️

Beautiful high quality and reasonably priced furniture at Ashley. Associates are very attentive and efficient.

Great customer service! Henry had a great personalty. Provided fast and efficient service.

They send returns to your home then they offer in house repair.so do not waste your money on used things

I've visited many furniture stores and Ashley had the best variety and price too

I was greeted upon entering the store by Allie who was very friendly and welcoming. She helped me and my family to find the perfect living room set. She was very attentive to all our concerns and needs. Thanks also to manager Daniel who provided assistance. They're the best! You will be happy with your purchase.

Ernie was the greatest assistance you guys should keep him he was very professional and helped us right away

Ernie has been very nice and helpful. He takes the time to show you what your options are. Very nice.

Ernie takes the time to show you what you need and all the options, pressureless sales and a good sense of humor. Ask for Ernie

Henry is AMAZING!!!! This is our second purchase and it felt great that he remembered us were first time home owners and anything we need for the house we think of HENRY at Ashley’s thanks for your service your awesome

Worst customer service ever ! Never ever I will do business with this company I place a order since Nov 2023 , they have been cancelled my order 5 time , but they sure took my money when I placed the order in full . Up to this time still no orders and again they cancelled my order ! I called the store no concern at All , or did not care ! Poor way to make business !

Henry helped us both times we bought and he was very helpful and the extra mile to get us what we needed.

Henry has been a great help both times we've purchased furniture here at Ashley's.. The next time we need furniture we'll definitely come back to See Henry for his help and expertise on the furniture..

Henry is very accommodating and really knows his job.

Henry is truly amazing. Best experience ever. He's super funny and friendly. I will definitely come back for more furniture. Ashley's deals are hard to find or to beat. As Henry said we RIP quality and prices. Thanks alot.

Daniel was great. Highly recommend Ashley home store to anyone looking for beautiful Affordable furniture 10/10 !!

American Furniture selection was great. We ended up speaking to Rami and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Salesman are very helpful And knowledgeable of their inventory. Easy payment plans.

Worked with Ally and she was great

Nice staff. Beto the sales guy greeted me at the front then let me walk through. He approached me near the mattresses and we had a good conversation on my way through the showroom. Good sales associate. Visually it's a little bland. I'm more fashion forward with style. Nice people though.

AJ is the best great customer service!

Henry was great to work with. He understands how furniture design and arrangement works. Highly recommend!

I bought two rugs at a clearance price of $270, assuming they were returned items. Each rug had a tag depicting its intended design. However, upon bringing them home, I discovered they were heavily used and dirty, rendering the original design unrecognizable. When I reached out to the store, they asserted that all clearance items were indeed used and suggested I should have inspected them before leaving. I attempted to explain that I relied on the picture-tag as a reference, but the person on the phone was dismissive and impolite. Their customer service left much to be desired. Furthermore, I noticed on the receipt that clearance items were labeled as non-returnable, although I wouldn't have considered returning them had they matched the advertised condition. Used Items should be labeled "As Is."

AJ was awesome!

We bought 2 recliners one love seat recliner and we would like to thank Henry for all his help!! Very friendly, helpful and knowledgeable!! THANK YOU HENRY!!!

Great staff. Excellent service. Thanks

Nancy was really help full, this is second time we dealed with her, i strongly recommend if you going to ashley for shop must ask for Nancy

Good selection of stylish furniture , very kind and informative sales staff.

Ernie assisted me in purchasing a bed. He is very efficient and willing to go above and beyond to help you with your purchase. Ernie is very knowledgeable with the products - he would state the detailed functionality of the products which will help you make an informed purchase. Thanks also to Daniel who provided assistance with my address issues.😊 If you ever go to Ashley Furniture- Fresno , ask for Ernie. They're the best! You will be happy with your purchase.

Angie was awesome very knowledgeable and helpful helping us find and coordinate for our new home. The manager was easy to work with and made our transaction smooth and fast.

Jose was fantastic! Great service!

Ernie at Fresno got me a fantastic deal, and Daniel the gm was amazing too

Very happy with the service I received at Ashley's Furniture over by River Park. I was helped by the sales rep Alma. And she made buying my new living room furniture a fantastic experience. She was professional, courteous, and patient. We went through several different ideas until we got to the final stuff that I bought. I always have good experiences with Ashley's furniture. It's really the only place I like to buy from when I'm buying my living spaces needs. Thank you, Alma and Ashley's Furniture.

We walked in and was greeted by Angie and from there it was simple and easy we knew what we wanted and she helped us get what we were looking for she was awesome I plan on coming to her for me future needs

This store and its employees are terrible. We bought a bed frame, and after a month of delays it arrived. Before even a night of sleep, the frame broke. No refund. No apologies. No solution. Just told to file a claim. If you want reliable furniture, go somewhere else.

We just recently purchased our home and wanted new furniture. Beverly went above and beyond to get us a great deal. Thank you so much Beverly for the customer service and a great deal. We will definitely recommend and come back for future purchase’s.

I had the pleasure of working with Henry at Ashleys, and I can't say enough good things about my experience. From the moment I walked into the store, Henry greeted me with a warm and welcoming smile, setting the tone for what would be a fantastic shopping adventure. Henry’s knowledge of furniture and interior design is truly impressive. He took the time to listen to my needs and preferences, and then he expertly guided me through their vast selection of beautiful furniture pieces. His keen eye for detail and design made the process enjoyable and stress-free. Henry’s suggestions were spot-on, and I ended up with the perfect pieces to complement my home decor. Not only is Henry incredibly knowledgeable, but he also goes above and beyond to ensure customer satisfaction. He was patient, answering all of my questions, and he even helped me visualize how the furniture would look in my home with the help of some clever design software. I appreciated his dedication to making sure I was making the best choices for my space. The furniture at Ashleys is exceptional, and Henry assistance made the decision-making process a breeze. The delivery of my furniture was smooth and on time, and everything arrived in perfect condition. I couldn't be happier with my purchases, and it's all thanks to Henry expertise and customer-focused approach. If you're in search of top-notch furniture and exceptional service, I highly recommend visiting Ashleys Furniture and asking for Henry. He truly made my furniture shopping experience a five-star one, and I will definitely be returning for any future furniture needs. Thank you, Henry, and thank you, Store manager Tung, for exceeding my expectations! ⭐⭐⭐⭐⭐

I really loved these grey top of the line couches! We had went to 5 different furniture stores but I had my heart set on these. TOU was the salesman who helped me out. He was able to explain how they worked and all the features on my new couches. He was also detailed on the breakdown on what I had paid for! Thank you so much !

If you want to be misled and sold furniture by two-faced, rude unprofessionals then this is the place to go! Make sure you ask questions and read the fine print because they're all smiles and giggles when they want to sell you thousands of dollars worth of furniture, but disgustingly rude and unprofessional when you go to them after you've signed. BE VERY CAREFUL SHOPPING AT THIS LOCATION. If you expect to be treated like a respectable customer here, this is NOT the place for you. The general store manager, TUNG ZO, is not helpful whatsoever and will leave you feeling angry, humiliated, and disappointed. I've read so many negative reviews about this guy, I don't understand how he's still the general manager there. Clearly, Ashley does not care about its customers since it hasn't put a stop to this man's poor treatment of its customers. Take your hard-earned dollars elsewhere. Do not shop at this store!

Excellent service from Alma and Tung!! Will definitely come back!

Thank you Henry for making sure that I purchased the right bed for me. You answered all my questions and made this visit enjoyable! You went above and beyond, also your manager was so kind and made sure I was taken care of (charging my phone etc.). I will be back! Got to get me one of those pillows 😴

Awesome service! He was a big help figuring out what would work best for my budget and home.

The store was great had a great selection but our sales rep wasn’t so good I filled a bit rush by him and don’t had the best experience with him

Ryan Quesada was very helpful ! I knew what I wanted and he helped make sure that it got order today! Thank you!

Angie Was an awesome sales person quick and informative made me and my husband to a real comfortable?

Ashley furniture selection was great. We ended up speaking to Henry and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Store manager tung and sales associates Jose & Henry were very nice & helpful. Had a minor issue with our order but they were quickly able to resolve it for us. Totally recommend to come buy with them :)

Just received delivery and was told an item was on back order. Did not receive a text call or email indicating back order. Called the store spoke to Jess. Her explanation of the back order process was unclear and frustrating. Asked to speak to a supervisor and got Tung on the phone. He said do you want the item or not. You go into stores these days to receive good customer service. I should have ordered something online. I expect more from a store Manager!!! You set the tone for communication with your team. Giving 1 star for Angie our sales agent she was great and went above and beyond on her day off!!!! She should be the store manager.

Sale person was very helpful well explained the product and a great price for the mattress set

I was greeted upon entering the store by Joshua who was very friendly and welcoming. He helped me and my daughter to find the perfect furniture for my new cottage. I recommend going back to Ashley and using his excellent service to find more accessories for my home! We were free to search the whole store to find what l wanted without pressure or impatience. He was very attentive to all my concerns and needs as a senior living in a new city and state close to family after being alone for 5 years. Well done Joshua!🥰👍🏻

Excellent

Daniel and Angie were great! They definitely were really nice with getting us a quote!

I’ve been an Ashley’s customer for quite sometime. I recently move to the Fresno area and was able to have the pleasure of meeting and working with Jose and his Manager Tung. I own a business and have completely furnished more then 5 properties working with Jose and Tung. If you’re in the area and are planning to redo a bathroom, living room or your entire home, make sure to come and visit Jose and his amazing team over at Ashley’s.

Friendly and helpful sales associate.

Antiquated technology skills. It took more than an hour to purchase clearance items. Staff not very helpful except for one young male salesperson.

Tou was an excellent representative. He was knowledgeable and helpful

Great experience, Jose was awesome, very knowledgeable and honest and very helpful.

Too expensive!!

Very knowledgable and helpful sales associate. Beautiful store

Customer services really need to be 0 stars the day before my delivery on a 7 piece dining set to be delivered cancel due to a mistake I made in address I spoke with CSR previously an asked if I need to cancel my order an was told no that it will be corrected by agent Veronica Green. I understand it was my mistake but I shouldn't be told it was going to be cancel the day before delivery when I asked if I need to cancel it four days prior I'll take my business elsewhere. Customer services is everything for all CSR involved in that call. You guys had the nerve to cancel my back order from Nov 26 2023 and still send a delivery guy to my place. An didn't notify them of the cancelation thank you for letting me know doing business with your company was huge mistake devils is what you are

This store is fraudulent and lies to sell what they can. We purchased a Tempur-pedic mattress from them and were told that you have 90 days to exchange if we do not like it and that it is through the manufacturer. Just beware the manufacturer does not recognize Ashley as a third-party seller and does not honor that exchange. When contacting the store, they told us to contact Tempur-pedic which we did and again they said they do not recognize Ashley HomeStore as a third-party. Ashley does not and will not honor the exchange so we are stuck with the mattress. If I could give them less than one star, I would, and I am trying to let everybody know do not shop there. The sales rep, Hamzeh, and Mgr Tung Blatantly lied to us when we called and offered no assistance.

Rose was very helpful and let me take the time to pick my couches. I can't wait for delivery. 😀

Felt like the salesperson would have told me the recliner I was looking at could fly if he thought it would make the sell. Selection was alright.

Great selection. Knowledgeable staff. Happy with my new mattress and really happy the price that was competitive

Great customer service, very knowledgeable of his merchandise

Tou was so helpful and answered all my questions

Excellent customer service!

Well first of all I want to say Thank you to all Those who helped my daughter and myself pick the right Furniture, this experience was phenomenal I was shown every color,style and pricing it made my choice very easy. They have all latest styles from bedrooms Living rooms and Dinning. If you're looking for New Furniture Please stop by. Trust me you won't be disappointed

We ordered a sofa on Black Friday weekend that we were assured was in stock and available for delivery 12/09/2023. The delivery has since been rescheduled twice and now is scheduled for 01/17/2024. I'd rather that they had been upfront about it being on back order instead of lying about it.

The consulting alley was awesome. She was quick and fast took care of me. I was in and out of the store.

Antonio was a great sales associate. Showed us the items on the floor for what we were looking for and didn’t pressure us. Made sure to check up on us from time to time to make sure to answer any questions we had. It was a great experience and we would come back to shop here again!

Go see Nancy, she has a great customer service, very knowledgeable and caring! She helped me get a full set to remodel my whole house. Furniture quality is amazing too! Happy customer right here!

Service was great.

Jose was professional, friendly and knowledgable.

The salesman was so easy to work with and very knowledgeable without being pushy . I was very happy with the service

Horrible do no order anything from this place. Placed order on 11/13/2023 and still have not received my order. Telling me it will be delivered on 1/1/2024? On New Years Day! Reached out to mgt but still waiting to hear from them!!!!

Henry did a good job of balancing being available without being overbearing and pushy as is often experienced in furniture stores.

Ernest gave us great customer service!

Ally was very professional and helpful in our purchase of our bedroom furniture. Received everything I ordered in just a few days. The delivery guys were on time and professional and set up of the furniture was quick. Very happy with the service.

Very helpful and courteous found just what we needed.

I liked Ernie, he didn’t push too much for the insurance and he made the effort to sweeten the deal. Good, attentive salesmen here.

We had an excellent shopping experience with Beverly! Thank you so much for all of your help! We will be back.

Had a terrific experience with Henry and Daniel with a recent purchase. Daniel helped us initially and was very friendly and informative. Henry assisted the second time we were at the store because Daniel was not in the store. Henry stayed late to process our order and made sure we were taken care of during a Black Friday sale. The general manager at the store was also great. We had a terrific experience and will be back again.

Consumer service was great until they asked me to take a picture of my military ID to get a discount, which is illegal by the way. No blame on them for doing their jobs but something needs to change!

I saw a picture of a sofa online with just the brands name and design name, so I took a chance and called Ashley Furniture since it was manufactured by Ashley. I was connected with Beverly and she was most helpful. She looked the sofa up and gave me all the info I needed, then she said they had it on the floor for me to see. I went in today to see the sofa and asked for Beverly. Very busy because of Black Friday, but she took her time, pointed out some features I hadn't thought about, and explained their extended warranty program. Beverly was professional, yet friendly, knowledgeable about the product and a good sales person, because she sold me the extended warranty (which I NEVER buy)! In store was a really good experience. Hopefully the delivery people are the same next weem.

I have received multiple text requests for furniture that isn't supposed to arrive to my house for another 36 days. Once I actually get the furniture in my home, I will be able to better rate your product and service.

This was my third purchase from Ashley. The quality is excellent, the choices varied, and the sales staff knows their stuff.

Henry is an excellent listener and knowledgeable. Was able to point me in the right direction and secure me a great deal. Ask for Henry!

My husband and I do all of our furniture shopping at Ashley Furniture! They have the best selection for the best price! The associates are very knowledgeable and professional!

When you go into Ashley I highly recommend Nancy she is amazing. Beyond great customer service!!! Listened to my ideas and showed me one of her favorites. It is so beautiful and cozy. Can’t wait for it to arrive!!!

Great experience. Beverly was kind and very patient.

Luis and Nancy are very helpful. They representing a very good image of Ashley and they have great customer service skills. Most important they are genuinly nice people. Thank you for being so profeasional😊

Ashley Furniture is the best only if I could give them 10 stars! I purchased furniture 4 years ago but they are still able to help me out on my damage furniture because I got the 5 years insurance. Thank you customer service Disteny and store Manager Tung.

I was greeted at the door by a delightful young woman who directed me to the heavily discounted lamps. I was in and out of the store in less than 20 minutes with a pretty lamp that was 30% of its original price. Wow

Allie was our Sales Lady and I would recommend her to anyone. We had a lot of questions and she was very patient with us.

Very nice sales person! I love to purchase at Ashley’s. I always recommend it too!

Wow luis and Ernie this guys will go to the extreme limits to give the best deal and left satisfaction feeling when you leave this place came out with some nice living room set up with an unbelievable discount! Do recommend these guys

Tung and Beverly assisted me at the store

Jerry was so helpful and knowledgeable. He gave us our space and let us take our time looking. Can hardly wait for our delivery next week!

Daniel was great. No hassle shopping and found the perfect couch for my home.

Excellent service and the assistant is helpful

Ernie and his manager Luis were super friendly and helpful. They went that extra mile to give me all the best deals in the store!

After an unexpected fire I was in need of new furniture . Ernie and Henry went above and beyond helping me get everything i needed . Amazing customer service at a great price . Looking forward to new beginnings with amazing new furniture