Ashley Store | Fresno, CA 93720

Left extremely happy! Our sales rep Jose, was extremely helpful. He attentively considered all our concerns and demonstrated a thorough understanding of what we were asking for.

Kevion was very helpful and patient in finding the right furniture.

First time purchasing from Ashley’s Tim made our experience great totally as your salesmen

Came in a few times to look at furniture. I always have a difficult time when the sales associate smother you and don’t actually let you look. Kevion was not that person. We came in and he asked if we needed help. Directed us in the right area and gave us space to shop. We came back a second time with the intention to buy and his customer service was awesome. Always very respectful and gave us some privacy so that me and my wife could talk. The manager Luis was also very helpful.

Elmer was very professional. He gave me the best deal that he could possibly give me on the sofa I wanted. Not only was he professional, but he was kind considerate knowledgeable spoke very well and had a beautiful smile. I would definitely come back to Ashley furniture And tell my friends and family about how good they treat you there.

Excellent customer service - Kevion outstanding salesperson

Salesman was very helpful

Great service! Loved the deals

Our salesperson, Tim. Was outstanding! He was very professional, pleasant and efficient! I would highly recommend him.

We love this store! We come here for all of our furniture and accessories for our home. We are always helped quickly by Nick. He listens to what we say and suggests furniture that fits our needs and wants. All of the managers are super helpful as well and paperwork is always done efficiently and correctly. Store is clean and bright. Always a good shopping experience!

My husband and I went in to check out some sectional couches since we are moving and needed an upgrade. First of all, the lady that greeted us butchered my husband’s name twice and didn’t even apologize for it, but I brushed it off and we continued to look. We looked around a bit for about 20 minutes, the selection wasn’t too impressive but I saw one that I was slightly interested but wanted it in a different color. I stopped and asked an associate for help not knowing that he was already helping a couple until he told me. He asked me if it was a quick question and I told him “no, I have several such as pricing and other things” so he was well aware I was looking for undivided assistance. He gave me a break down of the price of the sectional and told me they couldn’t custom order it in another color, which is what I wanted. I told him I was looking maybe for something blue or green, and instead of telling me “we might have something in stock but let me help these people first then I’ll come help you” or “let me find another salesperson to help you” all he told me was “okay have a good day” and scurried back to his customers. Even my husband was shocked, stating how rude it was to dismiss me like that. If that was the case, then don’t offer to help me at all. I’ve worked in customer service for 10 years and currently work in consumer relations and I KNOW I’d never give that same energy to any of my clients. At least let your customer know that you can find them assistance or give them some help once you’re free. Yikes. And his professionalism was poor tbh. I get that they make commission, but shoot even a car salesman has more professionalism than that. We ended up purchasing our sectional from Bob’s across the way. Pricing and experience was -10/10.

Such a nice and easy experience! Jose was super helpful and helped me find everything I was wanting☺️ I can’t wait to receive my new bedroom furniture.

Angel was great at helping us pick the perfect couch for my future family. If you need to get furniture check out Ashely’s and ask for angel!! He’s the best!

The woman was patient with me and allowed me to find the couch i had seen before. I tried the couch i originally thought i wanted but went with the one i found & liked. She even wrote off the delivery cost.

They are the worst to call and the customer service can’t help you because you have to talk to someone in that store but they never pick up the phone so it sends you to there 1800 customer service and they tell you to call the store so they can help you it’s been three months and I’m still waiting on my end table Go anywhere but here

Jose was an excellent sales advisor. He greeted us as we came into the store and asked us how our day was going. He then asked what we were looking for. When we explained that he showed us a few options and told us where else in the store to look. He gave us plenty of space and time to browse. I think he checked on us an appropriate number of times and timed everything perfectly. Can’t wait for our new furniture to arrive next week.

Excellent service, friendly, let us look before approaching us.

We ordered through the Fresno location and had an amazing experience. My daughter lives in Kingsburg and we were having it be a surprise with her new couch and they accommodated us with the delivery. They went out of their way to assist us and we couldn’t be more happy with the product.

The service from Tim was great. He was very kind and not pushy

Nancy was knowledgeable, professional and friendly. Great experience!

Had the best experience with Angel Hernandez. Was very professional and kind.

Horrendous customer service. Talking to VAs overseas that can barely speak English. Furniture was dirty. I had to clean it myself. Furniture was dented in a few places. Not worth the money.

Angel has helped me 3 out of 3 times I’ve came to the store. He know what he’s talking about and definitely helps to make my vision come to life. 10/10 experience

Great sales person Jose.

I am very happy with the wonderful service that we received. I will recommend you to all of my family and friends.

In the last two weeks we have been delivered a damaged bed. Now i am being told its going to be another two weeks before i get another delivered unacceptable.

Very friendly patient and awesome customer service. Thank you Tim!

The Ashley home store in Fresno has terrible customer service. My husband and I purchased a new mattress and was told if we didn't like it we could return it. Every day I wake up with a sore back! I spoke to the manager and he pretty much said I was lying when I expressed what I was told. My husband will no longer deal with them and now I wake up with a sore back every day! Save yourself the headache and shop somewhere else!

Experience at the store shopping was good. Nice people but took a long time to deliver the product almost 5 weeks. Delivery went well, but you do have to set up all your furniture.

I order furniture in August and till this day I am still waiting for my kitchen stools and bed frame. I specifically went with Ashley Furniture since they promised to expedite my furniture. 3 months wait is ridiculous

Jose was friendly and knowledgeable. He took his time to explain different features each item we were interested in. I would highly recommend him!

Great service and quality

my associate was jerry and our experience today was absolutely incredible and warm welcoming. he knew everything about what he was selling and answered every question in detail. with patience as well, id definitely come back.

PLEASE BE VERY WARY WHILE SHOPPING AT THIS LOCATION!! Did not receive no clarification from Jerry Lowe (the sales rep who helped us) about the color of the couch he had ordered for us. It then arrived in the wrong color we picked. And since then, Ashley’s customer service has been refiling claims, and asking us to wait 48-72 hours for a reply. It’s been over a week now and still no response. And They refuse to connect me with a supervisor when asked. Then I was told to wait another 24-48 hours for Ashely’s Homestore to speak with Jerry Lowe to confirm his side of the story. This was Monday. I had told customer service that this can’t be true because Jerry Lowe works Thursday-Monday? As shown on his Ashely’s Homestore business card given to us. So I asked why would that be the reason I wait for a response if those are his days off? Because the store management had lied about this, I then asked customer service to contact me to the store before I had to drive in. But the store refused to answer the four calls from customer service about my problem. We then drove to the store at 7502 N. Blackstone Ave, 93720 to talk with Steven ( The manager) who claimed he was not aware of our situation at all… but then later on before we left the store, he mentioned how he knew about our situation all along??? and that’s why they had our papers aside ready for us so when we had walked in, they can refuse us a refund our exchange… We were then told to contact customer service who then told us to wait another 48-72 hours and still refuse to connect me to a supervisor. In all from the staff to the management and customer service have all been very unprofessional. For a manager to claim to not know about the situation, but then put papers in our face and explain that he had them ready for us to disregard our situation and why they can’t help us. And too, the customer service who asked us to keep waiting 48-72 hours while getting no response, time and time again, and not allowing us to speak to someone higher in management about the way we’ve been being treated. Is very unfair and unprofessional… I plan to leave an update response once this situation is settled.

Angel really helped us find the best dining table that fit all of our needs, and looks great! Thank you!

Stop by to purchase sofas and Angel was very helpful and answered all of our questions. Great experience 👍

Amazing experience getting our first sofas! Great costumer service from Angel!

We came in to purchase several pieces for a bedroom. We were so lucky to be greeted by Tim, who was so patient and knowledgeable and made it such a wonderful furniture buying experience!!

I had a pleasant experience in choosing my new couches Kevion was a great help from beginning to end. He was attentive and answered all of my questions. Angel was really helpful as well with closing the deal and explaining the financing options available. Definitely would recommend shopping here to make your house a home.

Angel Made the process quick and easy! All information was given in detail. Super nice and courteous! 10/10 recommend Angel to help you out!

Timothy and Luis made sure I found the best mattress and desk. I appreciated them showing me all my options and giving me the best deal!

Jose Fernandez did an amazing job helping us shop for our furniture. I would highly recommend asking for him

Got some good prices. Staff was helpful

Angel was great and helped us make our furniture selection with no pressures. Hope to have him again in the future.

Than you to Jose Fernandez for their great service in helping find the right mattresses for our home.

Update: Appreciate the follow-up care after the initial rating. The team responded to our complaint and made things right. Disappointed in their delivery customer service. Dishonest about their delivery time and follow-up service.

Nancy and Luis were so sweet & amazing with helping us find our new table. Way better than the Furniture City guy that try to rip us off 🙄. SO SHOUTOUT TO NANCY AND LUIS! ME N MY HUBBY APPRECIATE YOU SO MUCH for the help and giving us the best price/discount.

Luis and Nancy were super helpful and informative. Overall good experience, good prices

Angel Hernandez was extremely helpful and excited to show us all possible solutions for a new dining room set. I would definitely ask to work with him again!

Most amazing knowledgeable young man (Angel Hernandez) Greets you with a smile listens to your needs totally phenomenal experience! Definitely ask for him!

Aj was wonderful and helpful. She answered all my questions and spoke kindly. Overall a pleasant experience 😊

Thank you Jose!!

Ashley’s in Fresno is the place to find what you need for your house. I’ve worked with Tou the last three times I’ve made purchases and he’s GREAT! Professional, kind, and very helpful. He always goes above and beyond! I highly recommend Ashley’s.

Came in for a mattress and wanted it to be my last so I knew I was gna spend a pretty penny. AJ helped me from the moment I walked in to the very end! Explained everything well and ver patient with me. Thank you so much AJ! Take care! Keep shining!

AJ was a wonderful and very helpful representative.

Great customer service!! Did well with understanding our wants and needs. Great experience 🤙🏼

We spent a LOT of time in Ashley Furniture all the way past closing time. Jose was EXTREMELY helpful and patient from beginning to end! Thankfully, he was very knowledgeable and his attentiveness and willingness to look up and provide us with all the options available was beyond appreciated. We left out well informed and very pleased with the customer service, friendliness and professionalism we recieved from Jose, Daniel (manager) and the rest of the staff. We were able to browse, select and purchase with no pressure or negative vibes..(very refreshing experience!) Overall, we're very happy with the wide selections, price points, the customer accommodations Jose made, and of course our new beautiful furniture. A well deserved 5 stars!

I worked with a wonderful salesperson named Angie. She got me everything I needed quickly and professionally. I would highly recommend this store!

Luis and Tim were excellent! Very grateful for their customer service and knowledge. Keep up the good work!

Great services from angle & Daniel they helped go above a behind ! Now we got new furniture for the new house !!

Jose was amazing!

Angel was very helpful and got me an awesome dinette set. Highly recommended!

Jose F, is an exceptional associate, he's extremely knowledgeable, polite, quick to give you the best advice towards your purchase, he's a great asset for the company and the best associate I've ever met in Fresno....God bless him and his family.

(Translated by Google) José and Luis treated me very well, very friendly. (Original) José y Luis mé atendieron muy bien muy amables

Tim & Luis did an amazing job! Great furniture w/ great pricing

Angel was great. Helped us out with our new sectional couch. Very knowledgeable with the products in the store and very professional.

We walked in with the intention to browse. We were attended by sales person Angel Hernandez who was respectful and catered to our whimsies. He convinced us to make the sale that was not only what was best fit for our need but also most cost effective. Our selected product was good quality and exactly met out needs.

Very good furniture very beautiful

Aj was very helpful in helping us find a new couch 🙂

Great customer service

(Translated by Google) Jose helped me. Very good service. Ask about the very good seller. (Original) Jose me ayudo Muy buen servicio pregunten por el muy buen vendedor

And Ashley did it again. After checking several stores Angel Hernandez found us the perfect rocking recliners. This was a easy hassle free stop, now to get ice cream.

Thanks Angel for all the help with our couch purchase! Excited to get them next week! Excellent Customer Service!

Angel was a great customer service👍

Nick has been very helpful and informative with my purchase. I strongly recommended him for new buyers.

The last and only time I will buy a product there horrible over the phone customer I can’t get reach a manger my bed frame screws were stripped

You was an amazing, patient advisor. Great price too😊

I had an excellent experience at Ashley’s Furniture! From the moment we walked in, we were greeted by Daniel Calderon, who was incredibly friendly and welcoming. He made us feel comfortable right away and was super patient with us as we browsed. After Daniel showed us around, he introduced us to AJ, who helped finalize the sale. Both Daniel and AJ were extremely helpful and answered every question we had. They took the time to thoroughly explain the protection plan, which made us feel confident in our purchase. We were especially picky about finding the right colors for our living room couches and dining table, but they helped us find the perfect match and at a great price! I highly recommend Ashley’s Furniture for their outstanding customer service and attention to detail. We left feeling happy with our purchases, and I’ll definitely be back! —Gonzalo

My salesman Angel from the Fresno Ashley Homestore was friendly, courteous and very helpful. I had a great shopping experience!

The Service was excellent, angel help me find what I was for from beginning. The minute I walked through the door, show me a bunch of different tables that I was looking for, wasn’t pressured into any type of sales more helpful than anything else will come back and l will highly recommend him to Family and friends and also Ashley furniture too.

(Translated by Google) My favorite furniture store (Original) Mi muebleria favorita

Moe helped us today, very nice, very helpful great customer service. He made sure to get us the best deal possible which is very appreciated.

Furniture was delivered 2 months after the original estimated delivery date, which would be fine, except you have to spend ages on hold to get a real person to give you information. Once delivered, part of my furniture was damaged (unnoticed at first). Now spending more time on an endless hold. The sales people and store itself were fine, however I will never order from Ashley again!

Shoutout Joshua !

Daniel the sales manger, and Jerry were ABSOLUTELY AMAZING!!! Jerry was extremely patient with my Nana and I, very helpful, knowledgeable, overall an amazing guy! My nana and I will definitely be back to purchase more items from Jerry!

Angel was great! Helped my mother in law get the dining set of her dreams. 😊

Nancy has helped me twice with furniture I needed in my home and she has been very helpful. I would recommend visiting Ashley furniture for all your furniture needs.

Went to Ashley Furniture to get a bedroom set. Angel greeted us at the door and went over current sales. He let us wander the store and checked in with us periodically without feeling pressured. He answered every question in a patient manner. It was because of his personality that we didn't feel like we had to continue shopping around as we felt we could trust his him. We bought the bedroom set and feel we received a great price.

Angel Hernandez was helpful in buying my son's first bedroom set. He was patient and answer all our questions.

Tim was fantastic! He helped us get exactly what we needed at a great price.

Friendly and helpful Angel Hernandez and Jose Fernandez.

Spot on service

Angel Hernandez is very helpful and easy to work with.

We bought a bed set today from Angel and he did an amazing job at providing us with the information we needed and made the transaction for purchase as easy as possible. I will definitely go back to him for other furniture needs.

Just purchased a bed set with the help from Angel! 10/10 customer service, he’s super sweet! Did an amazing, communicative job.

Angel and Ernie these guys are the best they took care of us

Nick was extremely helpful and gave candid insight into the products purchased.

Very professional, amazing customer service given by Angel. Checked on us multiple times helped us find the couch we were looking for and helped us in picking out a coffee table that went along with it answered all of our question and we had.

Thanks Ernie for the great help with our purchase.

Purchased my first sofa set and store representative, AJ, was fantastic at helping me out! I had very limiting measurements to work with but she made it possible for me. So grateful for all of her commitment to helping me figure this out. Please ask for AJ next time you’re looking for your next purchase at the Ashley Store in Fresno, CA. Thank you, AJ!

Angel , Beto and Danial were very helpful great guys

Thank you AJ for your service

I never do these but if you ever visit this store look for Joshua. He did an absolute amazing job breaking down how their displays are priced. He let us do our own thing and when we had questions he was always around the corner. He wasn’t trying to force a sale, and has a good sense of humor. Great guy.

Great experience with Jose and Angel! Bought my table with them.

AJ did an amazing job in assisting me and my family in selecting the right furniture for us.

I came in to Ashley’s Furniture to look for a dining room table within my budget. Angel Hernandez greeted us right away and patiently helped us throughout the process. He explained the setup and delivery fee and was very helpful throughout the whole process. Highly recommend and will come back again!

We had an amazing experience with Tou!! Thank you so much!

Great experience, ask for Tou!

Tim was very helpful! Great customer service and patient. He took us around the showroom and showed us many furniture pieces specific to our needs.

Jose was very helpful and we are excited for our patio set. Competitive pricing and helpful service!

Earnie was really cool and helpful!

Ernie did a great job. Fast and knows his selections.

Nick did an over the top job helping me find just the right sofa and loveseat for my home. Thank you very much!

I was helped by Jerry. He was incredibly patient and understood all my needs. We took almost two hours to find my bedroom set. He was totally kind and professional.

Angie was very helpful and resourceful when shopping for a dresser! Very personable as well.

Ernie was very helpful. Answered all of my questions. Great service.

Ernie, job well done. Thank you we appreciate your help. Your were courteous and your answered all my questions.

Really great service, we had AJ help us on our purchase of two recliner sofas and made it super easy for us. She went above and beyond.

AJ was the best! She literally was patient with us until we decided on what items we wanted and she made the purchasing process fast and super easy.

Great service and friendly Thanks Angel Hernandez for the help

Ernie and Nancy worked with me on two separate days to get me what I needed. Very professional and got answers to all my questions.

Aj was wonderful

Aj was very helpful

Angel was very helpful, he showed me a variety of Ashley bed collection.

AJ was Great!!!

Angel helped us and we are delighted

AJ was super helpful and professional! Purchase was super easy.

I had an exceptional shopping experience thanks to Angel and Antonio's outstanding service! Both gentlemen demonstrated unparalleled professionalism, expertise, and patience as they guided me through the vast selection of products. Angel took the time to thoroughly understand my needs and preferences, expertly recommending the perfect mattress for me. What truly impressed me was their refusal to rush me into making a decision, allowing me to feel comfortable and confident in my choice. Kudos to these two exceptional young professionals for their dedication to customer satisfaction!l

Angel Hernandez was totally awesome. He showed me the variety of selection that Ashley Furniture offers for recliners. Going forward, Angel is the only Advisor I will deal with.

Angel was very friendly and willing to meet our needs .

Easy buying experience and Jerry was wonderful to work with!

AJ was a great help picking out my sofa and doing some research for me for a few different tables and chairs. Excellent experience!

AJ was Awesome Great Customer Service!!

The manager tung helped us out a lot!! thank you to the sales member Angel and manager tung awesome show room! and great service, will come for future purchases

The other day me and my husband went in to look for some furniture for our new house and one thing I can say is I had one of the best sales men I could ask for I believe his name was Angel Hernandez, he made us feel so welcomed and really helped us find what we were looking for. We will definitely be coming back great customer service!!

Angel did an excellent job on helping me select the perfect bedroom set. He was incredibly friendly and did an amazing job.

Angel Hernandez help me look for what I was looking for . He has great customer service . I will definitely be going back because of him . Now I enjoy my new couch !

During a recent shopping experience at Ashley Furniture, Jose F., Ashleys Sales Advisor assisted my husband and I with our furniture needs. I can not say enough about Jose's customer service skills. In this day and age, when good customer service is hard to come by, it was nice to be treated like a valued customer regardless of the amount you were spending. Jose's furniture knowledge and attention to detail with our furniture order were amazing. We highly recommend Jose's assistance at Ashley Furniture for any of your future furniture needs. You will not be disappointed. Thank you, Jose and Ashley Furniture for a great shopping experience.

Nick helped me out so much today. He was very thorough and gave me all the info I needed to make decisions. I’m very happy with the service he provides.

Nick is great with helping us with everything.

AJ, was amazing !! Very helpful and friendly!!!

Aj

I met with AJ who helped me pick a Huey vineyard sleigh bed and was excellent in explaining my questions to me and helping me be aware of choices and how my purchase will be delivered. Along with being very friendly and conversable she made the shopping experience smooth and simple.

I got a perfect recommendation from AJ . She even helped me pick something similar to what I saw on Pinterest great eye.

AJ was fantastic at delivering service she helped me find what I needed for my new office.

Jerry, did an outstanding job with his service… Thanks and god bless..

Timothy provided great customer service.

We had a great experience purchasing our furniture! Thank you to Angel and Jose who made sure all of the details were correct in my order and made the process quick and easy. Delivery is much faster than anticipated!

I never figured furniture shopping would be so exciting! AJ was such a delight to work with and I can't wait to enjoy our new sofas and lounge chairs, Thanx AJ!!

Shout out to Nick for helping us today! Got everything I was looking for. Highly recommend

Angel provided great service. Everything was smooth and he made the process comfortable. Thanks for the help.

Ernie was phenomenal and very helpful with getting my wife and I a new table and chairs and sofa!

I had a great experience at Ashley working with Lawrence Antonio. He was nice and professional and provided everything for me. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Angie was super nice and helpful as soon as we stepped into the store! 10/10 would recommend coming in and asking for her!

AJ was a big help as soon as we walked in.

My family and I received great service at this location. Jerry was very knowledgeable and helpful throughout our process in purchasing and thr financing. I highly recommend this location for any future purchases.

Aj is a wonderful helper

Got assisted by AJ and she was phenomenal! Patient and explained everything with detail.

Aj was amazing and very helpful.

I had a great experience working with Nick. He has been in touch with me about returning to Ashley Furniture if I’m still interested. He has given me a lot of information about the living room furniture. Thank you Nick

Angel was a phenomenal help in purchasing our new couch and loveseat. Just bought a new house in Fresno and new couches are going to look great.

Me and my husband worked with Jose, he was a very good sales person. Very professional, polite, and had very good customer service. We came in looking for a mattress and he was able to provide us information regarding the different types of mattress and what fit our need's. Thank you, Jose.

Jerry was very helpful, patient and informative! We enjoyed shopping at Ashley’s and he was a big part of it. Thank you!

Nancy is phenomenal, best customer service ever. My daughter and I just came in to wait for car to charge and we both left with large purchases.

I was very well took care of by the sales team, they were great at assisting me towards a new bedroom set, they were very patient and helpful while I was trying to decide which set would fit my bedroom nicer. The experience was awesome I would recommend to anyone looking to purchase new furniture!

This past weekend, my family and I had an exceptional experience at Ashley Furniture, largely thanks to Tony, the store manager. From the moment we walked in, Tony greeted us warmly and immediately offered his assistance. He took the time to understand our needs and preferences, and with his extensive knowledge of the store’s products, he guided us to the perfect pieces for our home. His expertise and friendly demeanor made the entire shopping experience enjoyable and stress-free. Tony’s dedication to providing excellent customer service truly stood out. Because of this outstanding experience, we are more than satisfied with our visit and look forward to returning to Ashley Furniture for all our future furniture needs. We highly recommend this store to anyone in search of quality furniture and top-notch service.

Went to Ashley’s and moe helped me he was very kind and respectful, answered all my questions definitely going back to Ashley’s furniture the quality of furniture is amazing! Ask for moe you won’t be disappointed!

(Translated by Google) Excellent service, very good treatment from the young Housekeeper along with the manager Daniel, very good treatment for me and my family, everything very well explained, a 10 d 10 treatment I will definitely return!! (Original) Exelente servicio muy buen trato de la joven Ama junto con el gerente Daniel muy buen trato asia mi y mi familia todo muy bien explicado un trato 10 d 10 definitivamente regresare!!

Nick was very informative on every couch we wanted and gave us great suggestions. He thoroughly explained what can be done and what can not. We are very pleased with our purchase.

Great quality furniture and excellent customer service moe helped he was patient and very helpful and kind, great customer service will definitely be my place to go for furniture

Went in looking for a bedroom set and was greeted by moe. My family and I had the best experience he was patient and very informative, I love the selection he showed us and we ended up with the perfect set. The process was smooth and actually fun so thank you moe. Will definitely be back for future purchases

Moe did a amazing job helping me and my family out he gave us 5 star service thank you moe Will definitely come back again to u if u ever go to Ashley in fresno ask for moe it was hot in that store that was really bad but everything else was great

Great service and very helpful.

I went looking at couches, A.J. was really helpful!

This place is great the lady AJ helped me and was very knowledgeable

AJ did a amazing job at showing me furniture

Stopped by real quick while charging my car I wasn't planning on buying but they got me an amazing deal on my bedroom set i got a free mattress and will be delivered this week Shoutout to Alma and the sales manager Daniel for working with me they are awesome will be back when I need more furniture.

Nick Moua was very helpful and patient with us. The service was great. Will love to buy from here again.

Tou was the most honest and kindness sales person I’ve encountered! He put our shipping needs nice his sales goals!

I purchased a bed and kitchen table on 07-13-2024. The delivery date was 07-19-2024, however, my kitchen table arrived damaged. I was asked if I was willing to keep the table which I obviously declined as I paid full price. The delivery men left the bench and chairs and stated they would reach out that same day to reschedule a new appointment day to drop off a new table. It is now 07-23-2024 and have not heard back from Ashley furniture. Upon calling the store I was put on hold for an overwhelming amount of time without a response. At this point, I am furious as I paid 3,000 and still no kitchen table. Not only did I take a day off work for the delivery that was unsuccessful but now I am having to chase down a store without a response. Horrible customer service. Please come pick up what was left and return my money ! Horrible service! Stay away!!!

Quick, transparent, and easy to work with. Ask for Antonio, very friendly.

Tim Xiong helped us purchase a dining set. He was very professional and helpful! Nice young man. Thank you!

Such a bad experience we had at ashley store, bed came broken and they said we need to wait for 15 days to replace it and they cannot cancel or exchange the bed, they lie to sell their product, make sure to have a written proof what they are saying. Ok! So here is the update Owner replied back that send an email we will fix your issue, till today i didn’t get any reply back of the email which i sent them month ago. So beware guys, they are lying only

We came in to purchase a bed and kitchen table. Upon arrival, the associate Nancy was very diligent to ensure she was listening to our needs. She was patient and took her time despite our indecisiveness. Nancy did not make us feel uncomfortable or pressured and teamed with her manager Tony to accommodate my family’s needs. HOWEVER, when closing the deal, the Sales Manager Tung stepped in. To be quite frank, he was abrasive and demeaning to Nancy questioning her. As a customer, it was offensive and unprofessional. UPDATE : stay away read all these negative reviews experience. The brand use to mean a Quality … not anymore the customer service is horrendous…. Despite Nancy being a good sales rep. That’s was the positive experience. A table was delivered on two separate occasions damaged missing work on each occasion(2 times)! Now this rude (aka manager Daniel) has the nerve to tell my wife they will repair it seamless. NO WE DID NOT pay for a repair we paid for a BRAND NEW product !!! THEN he insults my wife by telling her that she was lucky to be receiving $100 dollars and some change back for the inconvenience of missing work after she lifted it to corporate attention and was told this by another representative. Steer clear away as possible as they are only in it to take your money a leave ( literally). I regret buying here and wish that I could have taken my business elsewhere. Corporate doesn’t do much and neither do the store manager other than say I am sorry. It is such a disappointment and will now me contacting the Better Business Bureau I’m tired of my wife having to deal with people trying to manipulate, lacking integrity, and being a person of their word. Give us what we paid for or our money back. ASHLEYS FURNITURE ARE scammers and thieves !!!

Super nice and helpful. Explained everything to us in detail.

Ernie was extremely helpful and friendly. He helped us get the best deal on a couch and table. 10/10 service.

Ernie is the best, he’s the man you have to look for furniture

I would like to give Ernie a shout out. He was very helpful and very funny and professional. Great customer service. I am looking forward to my new dinning chair furniture.

It was great working with Joshua, very helpful in helping us make decisions. An amazing experience!

It was very nice

Excellent service -J Camacho

If I could give 0 stars I would. I recently moved to Fresno and decided to go Ashley store. It was issues since day 1. I am not happy with the experience from the store or customer service. I bought a dining table and now I cannot return it and no one has been able to help me, I was never told about any cancellation or refund policy. First it was delivered on the wrong date and time it took two weeks to get it delivered from the promised date. When it finally arrived the table was damaged. I called customer care was told all sales are final and there is no policy that say I can return the table. I called the store to speak to the manager after many attempts talking with customer service to fix the issue I’m told that he or she is on a conference call and he will tell me the same thing customer care is telling me. I feel I’m being bullied to keep something that is damaged and I no longer want due to horrible experience and stress they are put me through. UPDATE: The store has not addressed any of my concerns like it was posted on the review response. I just keep getting the run around. I have emailed and still nothing. This is a nightmare

Great options and good prices too. Jerry was very kind and helpful. Highly recommend, and would visit again.

It hands down was tough to decide on which furniture to go with, however Mo made me see the full picture of what my setup was and what I needed. If you’re getting into a new place like me, or simply need a fresh set eyes of eyes for a remodel, Mo is the guy to go with

Rose assisted us in buying a new recliner, very helpful and knowledgeable about inventory and pricing!

ERNIE WAS GREAT!! Gave us space and checked on us without pressure!! 10/10

Ask for Moe if you go into the store! He helped us reach the price point we needed for the furniture we wanted. He shows initiative and does whatever he can to help!

Nice selections

Great service with Nancy ! Will be back next month!

AJ was the best!! It was so easy, I went into the store and found what I liked.I went home a price matched.I realized they were the best price for what I was getting so I called.AJ sent me a link and I was able to purchase my whole bedroom set over the phone. It will he delivered in a timely manner. Super easy.Will definitely call her again.

Purchased a sofa and love seat about a week ago. Josh was a pleasure to deal with. He was available to answer questions and made us feel comfortable. At no point did we feel pressured or forced. The manager also checked in with us to make sure we were taken care of.

Aj was very nice. Noticed we weren’t greeted in the beginning and said she was sorry that we weren’t greeted and then processed to greet us. Help us order the piece we were looking for.

I worked with AJ, she was incredibly helpful and professional. Notably, she gave me the space I needed to browse on the floor and checked in without making me feel suffocated by a salesperson. A stellar experience, give her a raise.

AJ was great, very easy process!

Always a great experience!

Awesome service

AJ was amazing!! New bedroom set and sectional

Very friendly quick process will come back again thank you aj

Ernie helps us today we where looking for couch and bed frame we recently moved he was very welcoming help us with the Ashley credit card and we got good monthly payments.

Our sales representative Nancy listened to our concerns and was very helpful. Nancy was knowledgeable and wasn't overly attentive in any way, she did show us several options that we could choose from, explained the benefits and downsides of each one. We are happy the service and atmosphere at Ashely Furniture.

My wife and I got a chance to work with AJ, and She really helped us out picking the right furniture. Our bying at Ashley experience was awesome!

I had the pleasure of working with AJ during my recent visit to the furniture store, and I can't recommend her highly enough. She was incredibly efficient, ensuring that my needs were met promptly and accurately. Her patience was evident throughout our interaction, as she took the time to listen to my preferences and answer all my questions thoroughly. AJ is exceptionally informative and provided detailed explanations about the various options available, making the decision-making process much easier. Her attention to detail ensured that every aspect of my purchase was perfect. Beyond her professional skills, AJ's outgoing and friendly personality made the entire experience enjoyable. If you're looking for AWESOME service, I highly recommend stopping by and speaking to AJ. She truly goes above and beyond to help her customers.

Ernie was great

Thank you AJ for all your help. You were very helpful in looking for what I needed.

a friend of mine paid for furniture there and can't seem to get it delivered to her home. you guys keep putting her off. I told her to get refund. I'm handicap in wheelchair or I would be there. what in the world are you guys doing.

Great service, very patient and understanding of our needs! AJ is awesome!

Our salesman was Ernie. My 84-year-old mother and I came in to buy a Tempur-pedic bed for her and he was amazing. He dealt with her as she is hard of hearing. He had the patience and respect to speak to her directly. There was no pressure and he answered all of our questions and helped, if I ever need or the family ever needs any thing that Ashley offers, we will definitely be back and ask for Ernie

I purchased my couch here and came back for my bedroom furniture. AJ was very helpful and delightful, she helped me with all my questions and I left happily with my furniture. Great place, definitely recommend!

Nancy was the best! She literally walked around the store with us for like 3 hrs until we decided on what items we wanted and she made the purchasing process fast and super easy. We are in love with our new couch and coffee table (and a few other items not pictured) I will definitely recommend people to look for Nancy when shopping at this location :)

Angie and Daniel at Ashley were great to work with! If you’re looking for new furniture I highly recommend you go see them.

I have been to this location 2 times in the past year and have left disappointed both times. The sales people we have gotten both seemed not to know all the details about the products and did not seem excited to sell something on the day we visited. We were looking for something specific ànd there were very few options available.

Ernie was very welcoming and made the process easy on purchasing my new couches. Thank you!

Erniw did a great job

Ernie did an excellent job!

The service provided by Alma and manager lenguas was incredible. Very attentive from time of arrival until the end. They took their time and helped me find everything that I was looking for.

Ernie is great

Customer service rep. AJ was extremely helpful

One of the best furniture places around. Comparable prices and good quality. Nancy, Tou, and the Manager Tony were all great. Nancy listens to the customer, gives space, and is very kind and patient. Ask for Nancy or Tou. Bought several pieces of indoor and outdoor furniture.

We had such an amazing experience shopping for a couch and a table. Daniel really made the process smooth for us and made sure we loved the purchase we made.

Me and my mom went here looking for new furniture for our living room. Out of everyone there, Angie was the one who came to ask if me and my mom have been helped or not. Super sweet and nice lady! She’s super helpful and really easy to talk to. Thanks for your help that day Angie!(:

I am very pleased with my nightstand and how fast I was able to order it and get it and the gentleman that help me with fantastic

Great customer service! AJ was a pleasure to work with!

AJ was very helpful and made our experience great!

AJ was amazing and knowledgeable. Thank you.

AJ was great, provided excellent customer service made furniture shopping an easy enjoyable experience!

Jerry is the MAN! Jerry is very knowledgeable and takes the time to find what best fits the need of the costumer. If you find yourself at the Ashley store in the Riverpark area of Fresno, CA, be sure to ask for Jerry. He’ll take care of you!

I had the best experience purchasing furniture for my new home here. Jerry assisted me and was knowledgeable of all the furniture and all the entities to it. I will definitely be coming back for more furniture in the future and would recommend friends and family to him and this store.

AJ

Beto and tung were amazing and super helpful! They went above and behind to ensure I got everything I needed and at the best price!! Great customer service. Kind, funny and helpful!

They charge thousands of dollars for cheap furniture and people who have low income can't afford to furnish their homes

Went to the Ashley Furniture store and was greeted by the sales lady AJ. She was very polite and very professional. I would highly recommend going to her anytime. She is also very honest and friendly. Great service!

The service was great. The gentleman that helped us out Jerry Lowe is amazing and store had great deals.

Genuinely disappointed in the service from Ashley in Riverpark, Fresno. I read the reviews online about the service there so tried going online instead. My wife and I placed an order together on my iPhone one afternoon. We both confirm seeing the message our order had gone thru. Even gave us a delivery date then of May 3rd which worked great since my wife was scheduled to be off work. The next day realized I hadn’t received a confirmation email so reached out to customer service and was informed that my order had actually not gone thru. The agent asked me if I had used an iPhone to place my order which I said yes. (It would not be a stretch to say at this day and age that Apple iPhones are the most commonly used mobile devices. Right?) To my surprise the agent explained that I needed to place the order again but this time not from an Apple device (iPhone or MacBook) because their system has an issue with processing orders placed from Apple devices. I don’t own a PC so I ended up having to go in to the Riverpark Ashley Store on my lunch break on May 11, 2024. Walked in and was assisted by Jose Flores who overall was great. He allowed me to vent about my online experience and after explaining to him I only had a 1hour lunch break he got me checked out as fast as he could. Very nice of him. Unfortunately he took the wrong serial numbers off their display and I had no way of being able to notice since Ashley itemizes their store receipts with only a serial number or sku. There is no mention of a style name or color being purchased. Unless a customer can translate or memorize the sku/serial number it makes it very difficult to catch an error or miscommunication. I trusted Jose had gotten the information he needed to place the correct order. It took a week for the King Bed to deliver so it delivered today May 11. As the delivery team, lead by the driver Molina, was bringing the items in I stepped away to allow them to put the king panel bed with storage footboard together. After a bit I went back in to check their progress and found out the color was grey and not white like I had asked Jose to order the day I visited the store. I stopped Molina and he assured me that everything was fine. I was ok to use the bed since a mistake was made on the order and that Ashley customer service would take care of the exchange. We took him at his word and then decided we’d head to the store right away to talk to customer service and make the correction. On our arrival the rep at the door directed us to speak to one of the cashiers who initially indicated yes there does appear to be an error in what was placed compared to what was pulled and delivered. We walked over to where the item was displayed in the store and explained to her how great my interaction with Jose went on the day of the order. The cashier walked over to confirm the color of the order that was placed by mistake and the color or the Robbinsdale bed that we asked for. We waited about 10 minutes for her to speak to the store manager and then she called us over to speak to him. I started in having to once again explain our situation to him. Noticing that while I was speaking to him he was actually distracted by his phone (An iPhone) as he fidgeted with it thru-ought our whole interaction. I was optimistic all the way up until I spoke to the manager. At that point the whole visit felt like a waste of time. Even tho the store associate ordered the wrong color bed they made it clear that they took no responsibility for his mistake. They went on for about 5 minutes telling me what I should have done. Honest criticism for the manager is that he does not belong in customer service. I smiled at him as our interaction began and he didn’t change his facial expression. The team did nothing for us even despite initially telling us that there was an error the cashier had noted in the system. The manager told me that he is not allowed to make decisions on returns and that he was tied by corporate and only they could make decisions on matters like this. I will never shop here again.

We worked with A.J. and everything went perfectly! Thx

New purchase delivered on 5/4/24 I went to several local stores never shopped at Ashley, I will never come back. On delivery day the delivery guy was using a box cutter to unwrap the couch and were very sloppy they placed the couch against the wall 2 hrs later I moved the couch to plug something in and noticed he cut the couch I immediately called the store was told to call customer care which I opened a claim I guess I asked for a new couch as I haven’t even sat on them yet they advised if they couldn’t repair they would replace the couch. Today on 5/8/24 we get a call saying they can’t repair the cut they will have to order a whole new back side I keep asking why should I have to go through this trouble if I’m not the one who causes the damage I purchased something new I want a replacement they said no the tech will make it look new ( NOT THE POINT I BOUGHT SOMETHING NEW I WANT IT NEW NOT ALREADY REPAIRED FOR SOMETHING I DIDN’T DO). called local store Daniel advised same information let them try to fix it I tried to explain not fair I’m paying thousands of dollars and I have to get a repaired item already he said yes that’s how process works, I asked to take it back he said sales are final read back of contract , I said what if I don’t like how it looks he said you can’t complain because we removed staples or stitching, they won’t even take any money off I would be happy with that .This might not happen to you but what if it does , just think twice before giving this place your money they will run you in circles as to who has the final say. Take your money somewhere else save yourself the frustration if it does happen to you

Ernie the salesman was informative and cordial.

Rose made shopping for new furniture a great experience. She is knowledgeable, extremely helpful, and full of great ideas. She is willing to listen, wait patiently, and answer millions of questions. It took me 4 days to make a decision and Rose was great through the entire process. She researched and had ideas ready when I came back in. She considered my question thoughtfully and always answered truthfully. I truly decided not to shop around because of her stellar service. Thanks Rose for a great shopping experience.

Erie did a great job pleasing mom

Still have not received my couches.

Bought a headboard on clearance and after we got home from picking it up, most parts were missing or broken. I didn't check for the screws or bolts because I trusted their wear house manager. Hopefully they keep their word to order and replace the parts.

Ernie was professional and helpful, very easy to work with. He is why I completed the purchase.

Ernie thank you for the great customer service and Daniel too

Aj was amazing, she helped us find the right couch and was great with all our questions!

Ernie helped us find the couch that we were looking for for months. He was so helpful, personable and was so sweet with our kids we had with us. Great experience and we’re so excited about our new couch.

Nancy was very helpful in selecting our outdoor furniture! It was a pleasant experience and will return again.

When we walked into the store we were helped right away and AJ was super awesome. She helped us with everything we needed. Thank you AJ.

Thank you for everything Henry and store manager Tung I highly appreciate it. We end up buying all items from Ashley amazing quality and reasonable pricing. They also helped me to pick all my furniture they had a good taste and they are highly skilled.

Henry is the best! Thank you so much for everything! Many thanks for sales manager Tung he’s truly amazing and very humble and super helpful. We furnished the entire house. Highly recommended

Ernie is the best salesman in Ashley

I can’t complain, everything went well!

I had a great experience working with Nancy Robles. She was very attentive and knowledgeable with store products. I will highly recommend her to my friends and family. Thank you Nancy for all your help!!

Ernie, was so helpfull and great custmer service Will definitely be using him again

Erine and Antiono were great, and helped us find what we were looking for.

Was greeted by Rose, who made our browsing experience...a pleasant one! Helpful giving us some feedback and recommendations to what we were looking for. Great personality!

Jerry was awesome, relaxed and great approach to customers! He’d make Me shop there again

Nancy was great and friendly!

Rose was amazing! It was our first time in this store, we were greeted by her at the, asked us couple questions and then let us check around, didn’t bother us at all or make us feel under pressure, but she was close enough for us whenever we had a question..great personality, thank you Rose.

Thank you Nancy! Nancy provided excellent service and in doing so has earned our trust and we look forward to working with her again.

Henry and ernie they were good and Profesional Thank you guys

AJ salesperson was very helpful, attentive and assisted us when buying a couch .

Ernie helped me with my order. Made it fast and easy to get what I needed.

My girlfriend and I came into Ashley's and we were immediately greeted by Jerry who was very welcoming and friendly. He gave us a very quick introduction on the store layout and let us take our time, which we did and he was extremely patient with us. Whenever we had questions for Jerry he was always ready and answered us with a friendly smile. We were also assisted by Daniel who was equally as friendly and helpful throughout our whole visit. We ended up purchasing a 4 piece sectional and a dining set and couldn't be more happy with our purchase, but even more with our experience at Ashley's. Great customer service and we recommend them 100%. Can't wait to go back for more!

In store customer service was great, but outside of that it was terrible. They cancelled my order delivery date 4 times before actually delivering my couch. I ended up waiting an extra month and a half to get the couch. It’s a nice couch but it was a frustrating experience.

AJ has been amazing! Very accommodating and very nice. Thank you!

Ernie was the best!!

Came in today for some new couches. Nancy was awesome. We walked all over the store several times and she was still willing to show me more. Patience is key and she has it!!! Very satisfied with the purchase of my new couches!!!!

nice clean store, my sales person AJ was a very nice and knowledgeable. She let me shop on my own and did not bug my and try to sale me on everything in the store.

Thank you, Ernie! For helping us pick out couches and a table for our forever home! This is special to my husband and I. Especially since this is what we are getting for our family. And I am so excited for all of this to happen. Thanks for helping us we appreciate it!

Ashley’s has a great selection of furniture and mattresses. We got a new mattress, matching nightstands and chest. Nick was so helpful and really took care of us through the process. We are very happy with our purchase and with the overall experience, as it was also our first time shopping at Ashley’s. We will absolutely be back and reaching out to Nick.

Ernest helped us get a beautiful and affordable bedroom and living room set ! He was so polite and kind.

Ernie was extremely helpful, explained everything in detail, was very friendly and super knowledgeable was able to help us get a great deal and great furniture for our new home!

Ernie and Daniel did a great job getting us what we wanted!

I wish I would’ve gotten the associates name I spoke to because without her help I definitely would’ve gave up trying to order my couches!! Numerous times I kept getting a declined error message so I finally called and after being on the phone for less than 10 minutes, I was able to purchase my new couches!! Very helpful!!

Outstanding cistomer ecperience. The Sales Person made me feel special and was very attrntive and actively listened to my needs and made valid suggestions and i was able to make a choice and i am glad that i did.

Staff was all friends and nice! Nick was wonderful, really informative and not pushy at all. Nancy and Daniel were also wonderful! Everyone seemed to work well together as a team. Enjoyable experience.

Ernie was extremely helpful appreciate it!!!!!!

Great service from Angie !

great costumer service, very helpful

Henry is awesome. Excellent customer service

When I walked in I already knew what I wanted I paid in FULL for a table and a rug . The sales men told me they are in the stock at the warehouse and gave me a date and said it would be the following week but I won’t receive both items and I asked him to push it out to the following week to receive both and so I extended my delivery two weeks in instead of one to get both my items . The weekend before I get my things I get a call saying my items are not in the warehouse yet they need to extend me delivery , we extended it . Ever since then they kept extending my delivery because items weren’t in stock ! I called the manager and he said they don’t tell us a date for delivery they give us a time frame and I let him know that he needs to train his sales men over because I was not told that and he always says on the receipt it states delivery will be delayed if not available and that was a LIE and he also said he’s not going to help me with anything because I’ve only waited a month . He was very rude and didn’t care what so ever . Never again will I order from Ashley’s furniture , they are suppose to be a high brand furniture store with good quality service but they have horrible delivery and once they sale is over the people in the store including the manager do not care after .

Ally did a great job helping me on purchasing a new dinning table. Amazing customer service!

When I walked in I already knew what I wanted I paid in FULL for a table and a rug . The sales men told me they are in the stock at the warehouse and gave me a date and said it would be the following week but I won't receive both items and I asked him to push it out to the following week to receive both and so I extended my delivery two weeks in instead of one to get both my items . The weekend before I get my things I get a call saying my items are not in the warehouse yet they need to extend me delivery , we extended it . Ever since then they kept extending my delivery because items weren't in stock ! I called the manager and he said they don't tell us a date for delivery they give us a time frame and I let him know that he needs to train his sales men over because I was not told that and he always says on the receipt it states delivery will be delayed if not available and that was a LIE and he also said he's not going to help me with anything because I've only waited a month . He was very rude and didn't care what so ever . Never again will I order from Ashley's furniture , they are suppose to be a high brand furniture store with good quality service but they have horrible delivery and once they sale is over the people in the store including the manager do not care after .

(Translated by Google) I love all the furniture, super good quality. (Original) Me encanta todos los muebles super buena calidad

Thank You Nancy! She helped me while helping another family picking out furniture didn’t forget me ,took care of business got it done excellent service had to go back and see her to buy more furniture Thank you Nancy for putting up with me! Ashley’s Best furniture in Clovis and Fresno area I’m enjoying my new furniture.

We went to Ashely to look at dinning tables. We met Ally right when we walked in. She showed us what we were looking for, she was easy going, no pressure at all. Ally was very patient with us as well. We left purchasing to dinning tables. One of the tables was a floor model (table/chair for 6) dishes- cabinet piece - place mats for a great deal. The other was a table to seat 4. If you are looking for no pressure and someone to walk with you through the process ask for Ally.

Great experience buying a whole living room set the team answered all of our questions and was patient with us while we made a decision Daniel and ally and Henry helped with this purchase they were all great. Jerry has always helped us with our previous purchase and he’s just so calm with us even after our kids have been screaming and crying to go home after two hours of questions 😅

Have used them for a lot of things--office, home, multiple apartments, etc. Experience has fallen off so badly. They just LIE constantly and then look at you with smug $h!+ eating grins. Absolutely INSANE experiences lately... Most recent example: went in for bed frame and dresser. Confirmed items w/associate (who had been VERY nice through entire process). He enters info for cart etc, I confirm it is accurate, all is normal. I go to pay w/Ashely credit card + financings etc. suddenly issues come up. He confirms account is active, and full credit line is available (I had paid everything and not put anything new on it in over a year). SO why is it giving error message? He doesn't know. He runs off to manager, who takes care of everything on his computer. Comes back and says "everything's done and taken care of I just couldn't do it on my ipad we had to do it at the computer station" ok fine. WELL delivery day comes--THE WRONG ITEMS. The delivery driver had me sign before he brought it inside (I know--I should confirm items first, absolutely understand, BUT you reader know as well as I do when they shove that phone in your face for a signature you're not thinking about that...) well the dresser is the wrong one. I tell them, they basically say "too bad go check w/ store you purchased at" so I drive there and tell them i'd please like to swap it for THE ONE I CHOSE and they say "no returns". literal quote from manager "it's your property now" I said I want to exchange my property for the property I actually purchased. He ROLLED HIS EYES at me?? Are you SERIOUS?? Look, I'm not a Karen(sorry to innocent people named karen) but I could not BELIEVE how they were acting toward me. The item had a completely different name + price but they wouldn't do anything about it?? He said "if it's damaged we can exchange it for one that's not damaged" it's like he was deaf. SIR, THEY SENT ME THE WRONG FURNITURE. They don't care. They're just trying to get their sales. Go literally anywhere else... I have bought two couches, two beds, two tables, two ottomans, dressers and rugs from them as well as various home decor. I'm not going back. They used to be great, now it's just a disaster. Useless.

Ernie did a wonderful job with helping us find what we needed.

No pressure, great service.

Great service by Antonio. I went in to buy a recliner and Antonio directed me to the ones specific to the kind of recliner I wanted. My questions were answered and I was given full attention. Overall, it was a really good experience.

Ernie very helpful and knowledgeable

Beware of the fake warranty. We purchased the extended warranty on our dining table and just tried to use it. They denied fixing a heat stain due to the fact that there were other small damaged areas, such as minor scratches. I guess you have to use the warranty every single time there is something small in order to use it for bigger things. I feel very ripped off getting talked into the warranty that supposedly fixes everything. Please better educate your staff on these matters.

Went in to just browse and Ally gave us the best experience! She was very attentive and answered all of our questions. We appreciated her professionalism and great personality. 10/10 recommendation her when you go in!

Ernie was so professional and very helpful. I would recommend him to whoever is thinking of any furniture or accessories for their home. He doesn’t pressure but is very honest and I would come back and do business with him again! Thank you!

I went in on a Saturday afternoon and was briefly greeted but the salesman wasn’t too welcoming. I went in with my younger sister and it seemed like they didn’t bother to help me with any questions. Another downside is that I was told that orders cannot be picked up, everything has to get shipped for an additional price. Other than that, the furniture in the showroom was very beautiful.

First time shopping with Ashley Furniture and went terrific. My wife and I were greeted by Henry and he made the whole experience easy and really showed us the best the store had to offer. Would buy again just because of him and are happy with our new purchase of a great couch.

Henry was absolutely amazing! Gave us time to browse and was super friendly. We ended up getting what we were looking for ☺️

Beautiful high quality and reasonably priced furniture at Ashley. Associates are very attentive and efficient.

Great customer service! Henry had a great personalty. Provided fast and efficient service.

The second you walk in there are 3 salesmen waiting to jump on you and try and get any and all info out of you: I told them I was just looking and then they still continued to ask me questions, I was trying to walk away and they still kept asking "what's your name" "what are you looking for" after I made it clear I was just browsing . I came in because I saw a swivel chair online and wanted to see what the quality of their furniture was before making a purchase. The chair felt flimsy and all of the designs are extremely outdated.

They send returns to your home then they offer in house repair.so do not waste your money on used things

I've visited many furniture stores and Ashley had the best variety and price too

I was greeted upon entering the store by Allie who was very friendly and welcoming. She helped me and my family to find the perfect living room set. She was very attentive to all our concerns and needs. Thanks also to manager Daniel who provided assistance. They're the best! You will be happy with your purchase.

Ernie was the greatest assistance you guys should keep him he was very professional and helped us right away

Ernie has been very nice and helpful. He takes the time to show you what your options are. Very nice.

Ernie takes the time to show you what you need and all the options, pressureless sales and a good sense of humor. Ask for Ernie

Decided on purchase and after 30 minutes of incompetence with 2 clerks decided to go to Bob's. Rude and no customer service skills.

Henry is AMAZING!!!! This is our second purchase and it felt great that he remembered us were first time home owners and anything we need for the house we think of HENRY at Ashley’s thanks for your service your awesome

Worst customer service ever ! Never ever I will do business with this company I place a order since Nov 2023 , they have been cancelled my order 5 time , but they sure took my money when I placed the order in full . Up to this time still no orders and again they cancelled my order ! I called the store no concern at All , or did not care ! Poor way to make business !

Henry helped us both times we bought and he was very helpful and the extra mile to get us what we needed.

Henry has been a great help both times we've purchased furniture here at Ashley's.. The next time we need furniture we'll definitely come back to See Henry for his help and expertise on the furniture..

Henry is very accommodating and really knows his job.

Henry is truly amazing. Best experience ever. He's super funny and friendly. I will definitely come back for more furniture. Ashley's deals are hard to find or to beat. As Henry said we RIP quality and prices. Thanks alot.

Daniel was great. Highly recommend Ashley home store to anyone looking for beautiful Affordable furniture 10/10 !!

American Furniture selection was great. We ended up speaking to Rami and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Salesman are very helpful And knowledgeable of their inventory. Easy payment plans.

Worked with Ally and she was great

Nice staff. Beto the sales guy greeted me at the front then let me walk through. He approached me near the mattresses and we had a good conversation on my way through the showroom. Good sales associate. Visually it's a little bland. I'm more fashion forward with style. Nice people though.

AJ is the best great customer service!

Henry was great to work with. He understands how furniture design and arrangement works. Highly recommend!

I bought two rugs at a clearance price of $270, assuming they were returned items. Each rug had a tag depicting its intended design. However, upon bringing them home, I discovered they were heavily used and dirty, rendering the original design unrecognizable. When I reached out to the store, they asserted that all clearance items were indeed used and suggested I should have inspected them before leaving. I attempted to explain that I relied on the picture-tag as a reference, but the person on the phone was dismissive and impolite. Their customer service left much to be desired. Furthermore, I noticed on the receipt that clearance items were labeled as non-returnable, although I wouldn't have considered returning them had they matched the advertised condition. Used Items should be labeled "As Is."

AJ was awesome!

We bought 2 recliners one love seat recliner and we would like to thank Henry for all his help!! Very friendly, helpful and knowledgeable!! THANK YOU HENRY!!!

Great staff. Excellent service. Thanks

Nancy was really help full, this is second time we dealed with her, i strongly recommend if you going to ashley for shop must ask for Nancy

Good selection of stylish furniture , very kind and informative sales staff.

Ernie assisted me in purchasing a bed. He is very efficient and willing to go above and beyond to help you with your purchase. Ernie is very knowledgeable with the products - he would state the detailed functionality of the products which will help you make an informed purchase. Thanks also to Daniel who provided assistance with my address issues.😊 If you ever go to Ashley Furniture- Fresno , ask for Ernie. They're the best! You will be happy with your purchase.

We popped in here to just browse and ended up buying a floor model dining room set. We really liked the look of the set, but LOVED the price. For $1,400, we got a 6ft table with a removable leaf, a matching buffet, 6 chairs, two dinnerware sets, two placemat sets, a candle holder set, and a designer decorative piece. The table and buffet alone were almost $1,200 on the original price. To be honest, we tried have to have them keep the candler holder and deco piece and possibly shave $100 off the price, but they wouldn't go for it. When I asked why this set was on discounted so low the sales person told me they're simply running out of room on the floor. In fact he mentioned that this set came out either this year or late last year; it's brand new. Typically when a floor piece is put on sale, It's gone that day or the next. Right as he was explaining this, a customer came up and inquired about the table. We did walk around before seeing our final purchase and the selection in-store here is just ok. You're better off finding your furniture on their website and then coming in here to order. The majority of the furniture in-house is decent quality, but feels more geared towards an older demo? We prefer modern, sleek pieces and most of the stuff here is big and chunky. My big pet peeve here is that their sales people are very, very aggressive. Every time we turned around somebody was asking... "do you have any questions? - "do you want to set up an account?" - "did you know we can put furniture on a wishlist?" ... Yikes! Beyond that, if you are looking for furniture, it's definitely worth it to stop by and see what kind of sales they're having.

Angie was awesome very knowledgeable and helpful helping us find and coordinate for our new home. The manager was easy to work with and made our transaction smooth and fast.

Jose was fantastic! Great service!

Ernie at Fresno got me a fantastic deal, and Daniel the gm was amazing too

Very happy with the service I received at Ashley's Furniture over by River Park. I was helped by the sales rep Alma. And she made buying my new living room furniture a fantastic experience. She was professional, courteous, and patient. We went through several different ideas until we got to the final stuff that I bought. I always have good experiences with Ashley's furniture. It's really the only place I like to buy from when I'm buying my living spaces needs. Thank you, Alma and Ashley's Furniture.

We walked in and was greeted by Angie and from there it was simple and easy we knew what we wanted and she helped us get what we were looking for she was awesome I plan on coming to her for me future needs

This store and its employees are terrible. We bought a bed frame, and after a month of delays it arrived. Before even a night of sleep, the frame broke. No refund. No apologies. No solution. Just told to file a claim. If you want reliable furniture, go somewhere else.

We just recently purchased our home and wanted new furniture. Beverly went above and beyond to get us a great deal. Thank you so much Beverly for the customer service and a great deal. We will definitely recommend and come back for future purchase’s.

I had the pleasure of working with Henry at Ashleys, and I can't say enough good things about my experience. From the moment I walked into the store, Henry greeted me with a warm and welcoming smile, setting the tone for what would be a fantastic shopping adventure. Henry’s knowledge of furniture and interior design is truly impressive. He took the time to listen to my needs and preferences, and then he expertly guided me through their vast selection of beautiful furniture pieces. His keen eye for detail and design made the process enjoyable and stress-free. Henry’s suggestions were spot-on, and I ended up with the perfect pieces to complement my home decor. Not only is Henry incredibly knowledgeable, but he also goes above and beyond to ensure customer satisfaction. He was patient, answering all of my questions, and he even helped me visualize how the furniture would look in my home with the help of some clever design software. I appreciated his dedication to making sure I was making the best choices for my space. The furniture at Ashleys is exceptional, and Henry assistance made the decision-making process a breeze. The delivery of my furniture was smooth and on time, and everything arrived in perfect condition. I couldn't be happier with my purchases, and it's all thanks to Henry expertise and customer-focused approach. If you're in search of top-notch furniture and exceptional service, I highly recommend visiting Ashleys Furniture and asking for Henry. He truly made my furniture shopping experience a five-star one, and I will definitely be returning for any future furniture needs. Thank you, Henry, and thank you, Store manager Tung, for exceeding my expectations! ⭐⭐⭐⭐⭐

I really loved these grey top of the line couches! We had went to 5 different furniture stores but I had my heart set on these. TOU was the salesman who helped me out. He was able to explain how they worked and all the features on my new couches. He was also detailed on the breakdown on what I had paid for! Thank you so much !

If you want to be misled and sold furniture by two-faced, rude unprofessionals then this is the place to go! Make sure you ask questions and read the fine print because they're all smiles and giggles when they want to sell you thousands of dollars worth of furniture, but disgustingly rude and unprofessional when you go to them after you've signed. BE VERY CAREFUL SHOPPING AT THIS LOCATION. If you expect to be treated like a respectable customer here, this is NOT the place for you. The general store manager, TUNG ZO, is not helpful whatsoever and will leave you feeling angry, humiliated, and disappointed. I've read so many negative reviews about this guy, I don't understand how he's still the general manager there. Clearly, Ashley does not care about its customers since it hasn't put a stop to this man's poor treatment of its customers. Take your hard-earned dollars elsewhere. Do not shop at this store!

Excellent service from Alma and Tung!! Will definitely come back!

Thank you Henry for making sure that I purchased the right bed for me. You answered all my questions and made this visit enjoyable! You went above and beyond, also your manager was so kind and made sure I was taken care of (charging my phone etc.). I will be back! Got to get me one of those pillows 😴

Always get great service! AJ helped me out this time and she was very efficient and had me out the door quick. Thanks again guys!

Awesome service! He was a big help figuring out what would work best for my budget and home.

The store was great had a great selection but our sales rep wasn’t so good I filled a bit rush by him and don’t had the best experience with him

Ryan Quesada was very helpful ! I knew what I wanted and he helped make sure that it got order today! Thank you!

Angie Was an awesome sales person quick and informative made me and my husband to a real comfortable?

Ashley furniture selection was great. We ended up speaking to Henry and he was really helpful and conversational. He gave us his opinion out of the two we were thinking about but didnt push us to make a decision. Really enjoyed his service as a floor representative. All other employees were very friendly. We will definitely be coming back when we're in the market again for a dining table. We saw one we really love so definitely will be back

Store manager tung and sales associates Jose & Henry were very nice & helpful. Had a minor issue with our order but they were quickly able to resolve it for us. Totally recommend to come buy with them :)

Just received delivery and was told an item was on back order. Did not receive a text call or email indicating back order. Called the store spoke to Jess. Her explanation of the back order process was unclear and frustrating. Asked to speak to a supervisor and got Tung on the phone. He said do you want the item or not. You go into stores these days to receive good customer service. I should have ordered something online. I expect more from a store Manager!!! You set the tone for communication with your team. Giving 1 star for Angie our sales agent she was great and went above and beyond on her day off!!!! She should be the store manager.

Sale person was very helpful well explained the product and a great price for the mattress set

I was greeted upon entering the store by Joshua who was very friendly and welcoming. He helped me and my daughter to find the perfect furniture for my new cottage. I recommend going back to Ashley and using his excellent service to find more accessories for my home! We were free to search the whole store to find what l wanted without pressure or impatience. He was very attentive to all my concerns and needs as a senior living in a new city and state close to family after being alone for 5 years. Well done Joshua!🥰👍🏻

Excellent

Daniel and Angie were great! They definitely were really nice with getting us a quote!

I’ve been an Ashley’s customer for quite sometime. I recently move to the Fresno area and was able to have the pleasure of meeting and working with Jose and his Manager Tung. I own a business and have completely furnished more then 5 properties working with Jose and Tung. If you’re in the area and are planning to redo a bathroom, living room or your entire home, make sure to come and visit Jose and his amazing team over at Ashley’s.

All they care about is sales.. once the sale is done.. good luck getting your furniture...We paid in full over 3 months ago, and we're still waiting for our sofa.. Their sales manager is a joke.... He told me that "delivery is based off of first come first serve, and since you live in the mountains and delivery is once a month, there is no guarantee" Excuses excuses!!Will never buy from Ashley again.Ashley's... if you feel this is an inaccurate or unfair review, I welcome your feedback

Friendly and helpful sales associate.

Antiquated technology skills. It took more than an hour to purchase clearance items. Staff not very helpful except for one young male salesperson.

Tou was an excellent representative. He was knowledgeable and helpful

Great experience, Jose was awesome, very knowledgeable and honest and very helpful.

Too expensive!!

Very knowledgable and helpful sales associate. Beautiful store

Customer services really need to be 0 stars the day before my delivery on a 7 piece dining set to be delivered cancel due to a mistake I made in address I spoke with CSR previously an asked if I need to cancel my order an was told no that it will be corrected by agent Veronica Green. I understand it was my mistake but I shouldn't be told it was going to be cancel the day before delivery when I asked if I need to cancel it four days prior I'll take my business elsewhere. Customer services is everything for all CSR involved in that call. You guys had the nerve to cancel my back order from Nov 26 2023 and still send a delivery guy to my place. An didn't notify them of the cancelation thank you for letting me know doing business with your company was huge mistake devils is what you are

This store is fraudulent and lies to sell what they can. We purchased a Tempur-pedic mattress from them and were told that you have 90 days to exchange if we do not like it and that it is through the manufacturer. Just beware the manufacturer does not recognize Ashley as a third-party seller and does not honor that exchange. When contacting the store, they told us to contact Tempur-pedic which we did and again they said they do not recognize Ashley HomeStore as a third-party. Ashley does not and will not honor the exchange so we are stuck with the mattress. If I could give them less than one star, I would, and I am trying to let everybody know do not shop there. The sales rep, Hamzeh, and Mgr Tung Blatantly lied to us when we called and offered no assistance.

Rose was very helpful and let me take the time to pick my couches. I can't wait for delivery. 😀

Felt like the salesperson would have told me the recliner I was looking at could fly if he thought it would make the sell. Selection was alright.

Great selection. Knowledgeable staff. Happy with my new mattress and really happy the price that was competitive

Great customer service, very knowledgeable of his merchandise

Tou was so helpful and answered all my questions

Excellent customer service!

Well first of all I want to say Thank you to all Those who helped my daughter and myself pick the right Furniture, this experience was phenomenal I was shown every color,style and pricing it made my choice very easy. They have all latest styles from bedrooms Living rooms and Dinning. If you're looking for New Furniture Please stop by. Trust me you won't be disappointed

We ordered a sofa on Black Friday weekend that we were assured was in stock and available for delivery 12/09/2023. The delivery has since been rescheduled twice and now is scheduled for 01/17/2024. I'd rather that they had been upfront about it being on back order instead of lying about it.

The consulting alley was awesome. She was quick and fast took care of me. I was in and out of the store.

Antonio was a great sales associate. Showed us the items on the floor for what we were looking for and didn’t pressure us. Made sure to check up on us from time to time to make sure to answer any questions we had. It was a great experience and we would come back to shop here again!

Go see Nancy, she has a great customer service, very knowledgeable and caring! She helped me get a full set to remodel my whole house. Furniture quality is amazing too! Happy customer right here!

Service was great.

Jose was professional, friendly and knowledgable.

The salesman was so easy to work with and very knowledgeable without being pushy . I was very happy with the service

Horrible do no order anything from this place. Placed order on 11/13/2023 and still have not received my order. Telling me it will be delivered on 1/1/2024? On New Years Day! Reached out to mgt but still waiting to hear from them!!!!

Henry did a good job of balancing being available without being overbearing and pushy as is often experienced in furniture stores.

Ernest gave us great customer service!

Ally was very professional and helpful in our purchase of our bedroom furniture. Received everything I ordered in just a few days. The delivery guys were on time and professional and set up of the furniture was quick. Very happy with the service.

I purchased a cream Lindyn sofa and loveseat from the Fresno Store 10/16/23. My sales person was phenomenal. She offered delivery the next week but I wasn't ready. We negotiated a date and I left happy. Unfortunately that is where the praise ends. I scheduled delivery 11/29, as I had renovations in process. On 11/28, I called to reschedule to 12/2. On 12/1, I received a call from Ashley advising they did not have all pieces and needed to reschedule. They offered 12/8, but I was not available. The next date was 12/13. I reluctantly accepted. I called the store to ask if they could help with a date prior to the 8th. I spoke with a male there and he assured me that he could have my delivery date to 12/6. He also said he could ensure the price was adjusted to the current price. 12/6/23 came and went - no contact was made (email/text/automated calls) and no furniture. But no biggie. I was definitely scheduled 12/13/23. In the meantime I had seen the price of the furniture drop and had called on 11/25 and 12/1 to ensure my price would be adjusted to the lower rate. Stay tuned.I called the store 12/13 to ensure the price had been adjusted. I spoke with "Peter". Peter did not let me explain the reason for my call, rather, after using my tel, he gave my delivery info. He summarized by stating "It's coming later today--why are you calling?" I was a bit shocked at his tone but tried to explain my purpose. Peter talked over me repeatedly. Finally I stated in frustration "Do I need to get in my car and come down? Peter said, "Congratulations-You have a car". About 15 mins later, I stood in the showroom and asked customer service to call "Peter". A man came after their call and gave me a business card (attached). When asked was he Peter he said no. The customer service ladies confirmed he was Peter so he lied. When asked if I would receive the price adjustment, he said no. I asked if that was his final answer after explaining there were notes to support prior approval. He said no. Unfortunately, the store manager is on extended leave. I was forced to call Ashley corporate customer service. I also decided to CANCEL the delivery. I'd rather sit on the floor at Xmas than buy from rude and inconsiderate people /establishments. I will NEVER buy from the Fresno Store as long as the have "Peter" on payroll. He is rude and condescending and has zero decorum. There was another customer standing next to me, and she was equally annoyed. They"ve clearly got some work to do.

Very helpful and courteous found just what we needed.

I liked Ernie, he didn’t push too much for the insurance and he made the effort to sweeten the deal. Good, attentive salesmen here.

We had an excellent shopping experience with Beverly! Thank you so much for all of your help! We will be back.

Had a terrific experience with Henry and Daniel with a recent purchase. Daniel helped us initially and was very friendly and informative. Henry assisted the second time we were at the store because Daniel was not in the store. Henry stayed late to process our order and made sure we were taken care of during a Black Friday sale. The general manager at the store was also great. We had a terrific experience and will be back again.

Consumer service was great until they asked me to take a picture of my military ID to get a discount, which is illegal by the way. No blame on them for doing their jobs but something needs to change!

I saw a picture of a sofa online with just the brands name and design name, so I took a chance and called Ashley Furniture since it was manufactured by Ashley. I was connected with Beverly and she was most helpful. She looked the sofa up and gave me all the info I needed, then she said they had it on the floor for me to see. I went in today to see the sofa and asked for Beverly. Very busy because of Black Friday, but she took her time, pointed out some features I hadn't thought about, and explained their extended warranty program. Beverly was professional, yet friendly, knowledgeable about the product and a good sales person, because she sold me the extended warranty (which I NEVER buy)! In store was a really good experience. Hopefully the delivery people are the same next weem.

Rose and Luis were very helpful today. We were very pleased with our decisions and we were very pleased with the process. Thank you.

I have received multiple text requests for furniture that isn't supposed to arrive to my house for another 36 days. Once I actually get the furniture in my home, I will be able to better rate your product and service.

This was my third purchase from Ashley. The quality is excellent, the choices varied, and the sales staff knows their stuff.

Henry is an excellent listener and knowledgeable. Was able to point me in the right direction and secure me a great deal. Ask for Henry!

My husband and I do all of our furniture shopping at Ashley Furniture! They have the best selection for the best price! The associates are very knowledgeable and professional!

This review is not for the furniture. It's for the warranty that they push so hard. Our dog rolled in the dirt and walked along the side of the couch. No problem because the sales person at Ashley had told me things like that are covered. I explained the issue and sent photos and the cleaning was approved. They sent someone out to clean it and he said his equipment only does small spots. They would need someone to come out who does larger spots. A week later I get a call saying they are now denying the claim because the warranty doesn't cover larger spots. ARE YOU KIDDING ME?! Your sales people said pet stains are covered. They didn't say it needs to be smaller than the palm of your hand. I looked online and there are hundreds of other Ashley customers also saying they weasel out of claims that the sales people say are covered. Don't let them squeeze that couple hundred out of you for the warranty. ITS A SCAM

When you go into Ashley I highly recommend Nancy she is amazing. Beyond great customer service!!! Listened to my ideas and showed me one of her favorites. It is so beautiful and cozy. Can’t wait for it to arrive!!!

Great experience. Beverly was kind and very patient.

Luis and Nancy are very helpful. They representing a very good image of Ashley and they have great customer service skills. Most important they are genuinly nice people. Thank you for being so profeasional😊

Ashley Furniture is the best only if I could give them 10 stars! I purchased furniture 4 years ago but they are still able to help me out on my damage furniture because I got the 5 years insurance. Thank you customer service Disteny and store Manager Tung.

I was greeted at the door by a delightful young woman who directed me to the heavily discounted lamps. I was in and out of the store in less than 20 minutes with a pretty lamp that was 30% of its original price. Wow

Allie was our Sales Lady and I would recommend her to anyone. We had a lot of questions and she was very patient with us.

Very nice sales person! I love to purchase at Ashley’s. I always recommend it too!

Wow luis and Ernie this guys will go to the extreme limits to give the best deal and left satisfaction feeling when you leave this place came out with some nice living room set up with an unbelievable discount! Do recommend these guys

Tung and Beverly assisted me at the store

Jerry was so helpful and knowledgeable. He gave us our space and let us take our time looking. Can hardly wait for our delivery next week!

If I could give 0 stars I would. I will never order from Ashley furniture again! I had the worst experience ever. I purchased the bolanburg set (cal king bed, matching dresser, mirror, tall chest of drawers, and nightstand) and paid extra for set up and delivery. I was super excited for my brand new beautiful furniture after 7 weeks and I happened to be out of town when said delivery occurred. They set up the wrong bed!! So then I am told I have to wait another 7 weeks while they order the correct set. I was at work when this was delivered, but my boyfriend was home. When I got home I noticed a large crack running down the side frame and called to complain as I had just spent over $7,000 on new furniture and did not pay for something broken. I was told they were busy and would receive a call later but never heard back.Fast forward to a year and a half later, aka present day, and I am moving. When I took my bed apart I discovered that the guys who set it up put the running boards on the wrong side!! The right was on the left, and the left was on the right and that's what caused the crack!!! Are you fucking kidding me? They're labeled for God's sake!! Not only that, but one of the feet was also stripped and off center. There is no way to repair this.I have called and received the same message, "we will get back to you" but have heard nothing. Now I am outside my warranty and cannot get a refund or replacement. I spent over $7,000 for a broken bed. I will NEVER buy anything from this company ever again! ‍

Daniel was great. No hassle shopping and found the perfect couch for my home.

Excellent service and the assistant is helpful

Ernie and his manager Luis were super friendly and helpful. They went that extra mile to give me all the best deals in the store!

After an unexpected fire I was in need of new furniture . Ernie and Henry went above and beyond helping me get everything i needed . Amazing customer service at a great price . Looking forward to new beginnings with amazing new furniture

The best decision i had ever took is to come to Ashleys and purchase from them all other stores carry there items so i might come and get it from here. Henry was truly amazing and super funny he made my experience really great and the process was very smooth. Highly recommended.

10/10 recommend Henry, Jerry and store manager TUNG for all your furniture needs.

Ryan was very helpful he helped us until we found what we were looking for highly recommend him

Henry was out main man! He helped us find our bed set for our first home! Awesome at answering all the questions we had and made sure we got the quality bed we were paying for! We didn’t feel pressured at all to buy that day just made sure we knew all the information before our purchase. Because he was so awesome we came back the next day for our purchase! Thank you Henry for our Bed set!

Ernie the salesman was extremely helpful! Most impressive was he actually listen to my needs, ask if it was OK if he walked around with me and showed me the exact products I was looking for. Initially I was looking for a couch and loveseat due to his professionalism I walked out with an entire living room set and a new dining table and chairs!

Nancy was great and very helpful awesome lady good experience

I would like to start off by saying Henry was very helpful, knowledgeable, kind and patient. He was not trying to sell us like a cars sell men. He was caring about our comfort and listened to us in regards of our back pains from our bed that we previously purchased from their company. Henry, enlighten my wife and I on all of the different types of mattresses because we stressed the importance of having a great mattress. Henry, did not sell us on the most expensive bed but he gave us an option for our price ranger and comfort. He is awesome and I am glad that he was the one that helped us during our mattress journey. I highly recommend asking for Henry at Ashley's.

This has been the best purchasing experience I’ve ever had. The person who help me was Henry and he was professional, generous, and supportive of my opinions. He did not try to up sell me anything and respected my time to allow me to shop around without any interruptions. I would recommend to ask for his service. I was fortunate enough to have him help me purchase my living room set. Highly recommend this location.

I had the pleasure of meeting Henry, and glad he was there he gave us great information regarding our mattress needs and pointed us to what was within our price range and also explained which one would help with our back problems. Henry was very kind and not pushy like your usual salesman he listened and took into consideration what would fit for my family . We were given options and he seemed very knowledgeable and knew exactly how to speak in a professional manner yet treat us like family. 100% recommend anyone looking for any furniture to go into Ashley’s and ask for Henry.

I was not happy with the service I received from Ashley Furniture. However, I am more disgusted by their lies. They told a good friend of mine to get a credit card, and they could use it anywhere; however, that is not the case. I am extremely dissatisfied.

They’re just straight out rude. No one wanted to help me or answer questions. And when i finally got help it was with attitude. I tried to ask question’s regarding the credit card and i got no help. I’ll definitely take my business elsewhere

Henry is my go to guy whenever we go to Ashley Furniture Homestore. He does not disappoint, he is very respectful and a great person. Never fails to make us laugh with his funny jokes, he really makes us feel very comfortable and makes everything run smooth. I’m in love with the guy lol the only reason we keep going back to Ashley. He definitely got our business. 👍 If you ever go to Ashley Furniture Homestore don’t forget to ask for Henry.

I received my chair after one week the chair started to hurt my back . I called and they told me they do not have a return policy . I will never shop at Ashley furniture again . I wasn't impressed with their customer service as well . I didn't want to give them a star but to send the review I have to give them a star

DO NOT SHOP AT ASHLEY. They trapped me to apply for a synchrony card and never told me it was an Ashley only card. They are snacks and will do anything to make a sale. Straight CON ARTIST

(Translated by Google) Henry helped us a lot, excellent service (Original) Henry nos ayudo mucho, excelente atención

HORRIBLE customer service and even WORSE management! My brother and sister went in and applied for a synchrony credit card and got approved. The horrible staff failed to mention that it can ONLY be used at Ashley Furniture! Had they known that then they would’ve never applied! They tried to get the issue resolved with management and management blamed them instead of being apologetic and trying to resolve the issue! I would NEVER recommend going to the Ashley furniture on blackstone! They are LIARS and DECEIVERS!

If I can give more than 5 stars I truly would. Officially a new homeowner and bought my whole house through Ashley Furniture, did a 60Month financing paying only 150 a month. Thank you to the amazing sale rep and manger!

WORST EXPERIENCE EVER!!!!!!!!. THEY WILL TRAP YOU. Tell you, to apply for Synchrony credit but not tell you it's an Ashley credit only. Wanted to keep my options open look at other places, when I found another location went to use my Synchrony card and was declined because it's only meant for Ashley. Looked like an idiot, and when I went back to the store to explain this to the store manager, he had the nerve to say it was my fault because I allowed to have my credit ran. Wouldn't give me his boss info, but of course corporate number where you speak to someone outside of the US and they are bigger idiots then Ashley employees. They trapped me and writing this so they won't trap you.

This store is very unprofessional. My friend went in and got a credit card from this location not knowing she can only use the card at the store, and no other Ashley furniture poor customer service. I would never go to this store and try to get a credit card or furniture

Ashley furniture in fresno has no shame. Sales people are dishonest and only looking out for themselves they do not care about the customers. They were so eager for me to apply with synchrony bank for financing only to find out today that I can only use it at Ashley furniture on Blackstone in Fresno. Never mentioned that. DO NOT SHOP AT ASHLEY FURNITURE!!

DO NOT GO TO THIS LOCATION. My husband and I went to the Fresno California location and the sales person informed us we can pre qualify for a synchrony credit card. The most upsetting part is NOT ONCE DID HE SAY ITS A ASHLEY HOME CREDIT CARD. Now our credit is ran and we only can purchase from Ashley furniture. When I tried to speak to the store manager all I got from him was no one forced you and you should have read the print. I have to video recorded of what he said and when I asked for his district manager to contact me or regional he said he doesn’t have that and directed me to customer support and when I called they transfer me back to the store. I work as an operations manager in retail and I know this is not how you treat customers and complaints. Not acceptable and I need to speak to someone about this.

Very knowledgeable and helpful team . This is the second purchase at Ashley and both times we have been impressed with the Sales team guys who are not too overbearing but at the same time helpful

Ashley Furniture should a ashamed of themselves. Sales person are so dishonest and are like hyenas. Got financed thru synchrony and they locked me into only using it there at that store on Blackstone. Never mentioned I could only use it there. Oh but there were eager for me to apply knowing that they use this scam for themselves and their commission. DO NOT SHOP AT ASHLEY FURNITURE.

I bought a mattress for my 3 year old son. 7 months later the spring has made a hole in the mattress and the springs keeps poking him when he lays down. Called Ashley's to make a claim, they sent a technician and he told us the the mattress was no good and he would take care of it. I find out months later that the technician wrote something different in his report so Ashley's wouldn't cover it. He blamed my son for the incident. I told the claim department how can a 34 pound kid be to heavy for your mattress to cause the spring to come lose. All they said is sorry we don't cover that. This place sells low quality mattresses and will lie just so they don't own up to their warranties. My advice is for buyers not to buy mattresses from Ashleys furniture and to take your business somewhere else. I originally posted the above review and was contacted by Ashleys and was told to put down my information and they would look into the claim to help me. I even sent them pictures of the mattress and how it keeps getting worse. They didn't do anything but repeat what their technician wrote on his report. They won't help at all, they just stick to cheating people. They find any reason to not honor their warranties. Avoid this business at all times

First of all, I've been a longtime customer with Ashley’s furniture. My complete apartment is furnished with Ashley’s furniture. With that being said, my experience with Fresno, Ashley furniture was horrible. I walked into the store and waited for about an hour and no one bothered to assist me with my guest room purchase. I had to look for someone to help me, so I asked Tou the salesperson who wasn’t helping anyone at the time. Tou recommended the bed with drawers and reassured me over and over that I did not need a boxspring. When the bed was delivered, the delivery person said it needed a boxspring before I put the mattress on. When I called the store, they refused my call and told a middle person to relay the message to me that it did not need a boxspring. Someone else called me from the delivery team and I explained how I was not satisfied with my purchase. Tou called me and told me that it was his mistake and that I would have to pay for the boxspring plus delivery. At this point I was not happy at all and asked to speak with his manager. He then told me that they would waive the delivery fee but I would still have to pay $100. I will no longer be doing business with Fresno Ashley’s furniture due to the fact that I purchased a bed that has drawers thinking all I would have to do is buy a mattress based on what Tuo told me. I have yet to receive a return phone call from the manager. Fresno, Ashley’s furniture please do better. Completely unsatisfied customer Mary.

The Personnel was very professional and listened to my wants and specifics and showed me exactly what they had that would fit that. Nice furniture and accessories. Very professional and helpful.

The chest was not made well and fell on me as I was adding items the next day after deivery.

Stopped in the store, I was helped immediately with what I wanted to order! The transaction lasted approximately 15 minutes, and I was through! It was my first time at Ashley’s, what a beautiful store‼️

Henry was awesome! Going to Ashley wasn’t our first choice, we just went in to look, but luckily we met Henry and felt like he genuinely cared about us leaving happy versus us just being another sale he made. We will definitely be going back for future home purchases. My Fiancé and I wanted to purchase a new bed, but didn’t want to rush into the decision. Henry answered all of our questions and was very personable. He didn’t try to force us into anything, but actually encouraged us to go home, do some research, talk it over, and come back in a couple of days even just to lay on the mattresses to be 100% sure we are satisfied. We were going to wait until Black Friday to actually purchase the new bed, but Henry made it possible for us to purchase our new bed sooner! Overall great experience!

Tou was the best, fantastic experience!

Update: have to revise review! Delivery isn't free, but I paid the substantial fee. As due date neared, I received a call that my mattress was suddenly on back order. Funny, it was in stock when they sold it to me. But okay, rescheduled for a week later..That's come and gone, this time no call. Never going to buy from them again.! Came in on a mission. Mission successful, young fellows helping me were delightful.

Great service! Henry and store manager Tung helped me and my family out tremendously and we found just what we were looking for at a great price!

Henry a good guy

Henry went above and beyond! From the start Henry was very attentive and incredibly helpful in selecting the furniture for my home. He made the process seamless and so much fun!

Henry made the entire process so much fun. From the moment I walked in I was blown away by his professionalism and enthusiasm. I had gone to other furniture stores and even found the furniture set I liked for cheaper else where. However, I came back to Henry purely for the way he helped me.

AJ made choosing furniture easy and stress-free. She was very efficient with the paperwork as well. I will definitely be seeking her out for my future furniture needs.

Screwed up my delivery and strung me along saying I was going to be refunded the delivery fee just long enough that my survey link expired. Now they suddenly have no record of my calls and told me to kick rocks.

Henry was very helpful, courteous, knowledgeable. Was a pleasure doing business with Henry.

Awesome experience. From the greeting at the door to the completion of our purchase, it was such an easy process. Gone is the old sales push, instead, it is a very pleasant, do it at your pace experience and they are just there if we have questions. Daniel was amazing and knowledgeable and his Manager Tung was also excellent. Glad to have purchased from Ashley Furniture!

Awesome experience. From the greeting at the door to the completion of our purchase, it was such an easy process. Gone is the old sales push, instead, it is a very pleasant, do it at your pace experience and they are just there if we have questions. Daniel was amazing and knowledgeable and his Manager Tung was also excellent. Glad to have purchased from Ashley Furniture!

Sales personnel were very polite and helpful.

Loved the experience. Ally is so nice. She gave me recommendations and she was patient.

I appreciate the way Henry took the time to go over all my questions and I wasn't rushed into a decision in selecting a mattress or bed.

Henry is THE BEST!! I visited the Ashley Home Furniture Store River Park location for the first time (9.22.33). Upon arrival, I was greeted by Henry with a friendly smile and a helpful approach. I had attempted to purchase an online dining set regularly priced for $850 but on clearance for just $210. Since I was unsuccessful at purchasing the item online, I called customer service who informed me I would have to make this purchase in-store. I showed Henry proof of the online price, as it was a different sale price in-store. Without hesitation Henry presented my information to his manager, who in-turn without hesitation honored the online price. Henry also thoroughly explained their delivery process and fees and furniture protection plan; what it covers, what it doesn't cover, and frequent scenarios that come up. I appreciated Henry's time and attention to detail walking me through their process and answering my questions. I had a very pleasant experience. The entire transaction was under 30 minutes, this includes from the time I walked thru the door. I've been a faithful customer of Ashley's Furniture for several years. I appreciate their high quality and attention to detail. If you are in the market for high quality furniture at a good price Ashley's Furniture should definitely be on your list. And if you are in the River Park area visit Ashley's Furniture and don't forget to ask for Henry!!

Tou was extremely helpful, knowledgeable and friendly. He explained everything to us fully and went through everything in great detail. Gave us a great deal!!

Tou provided exceptional customer service and went above and beyond to provide us with a refreshing experience with our purchase - after spending time at another furniture store, we really value his integrity and professionalism, thank you!

Henry is a great sales person. He is definitely a great asset to Ashley Home Store. There’s no way any customer would not want to shop with Ashley Home Store after coming in contact with Henry.

Henry is very knowledgeable, kind, professional, funny, and passionate about what he does. Best customer service ever! I like how he connects with his customers and there's no doubt that he is an invaluable asset to Ashley Home Store. I would have definitely rated him a 100 stars, but too bad that it's only 5 stars available here.

The sales person was working several customers at a time. He would come by for 2 minutes and run off with other customers. After buying a recliner and was at home I tried to call the store with a question. Only got a phone service in the Philippines. Impossible to talk to anyone from the store.

Ask for Daniel C., your welcome! We were greeted by him at the door and he literally spent hours with us, answering all our questions, giving honest feedback and never did we feel rushed or pushed in any direction. We literally past the lunch hour and I'm thankful for his time. He gave us realistic expectations regarding delivery and was very communicative. We ended up purchasing office desk, 2 bed frames, 1 King size bedroom set and will probably be back for more. Thanks Daniel!

Excellent service. Very thorough in explaining all benefits and differences in product.

Received great service from Henry and store manager, Devin. Answered all of our questions and were very helpful. We found the dining table we were looking for.

AJ was great!

Always updating the food model's Nice

I wanted something the same day. They don't offer that.

Ashley furniture had all our furniture we were looking for so many nice selections to choose from. Henry assisted us the entire way and made it such a fun and easy experience for us. Henry and store manager Tung was knowledgeable and personable. We appreciate it. We will definitely refer all our friends and family.

Henry and store manager Tung were awesome and very accommodating. Ty!! Mrs. Saunders

(Translated by Google) Excellent attention. I plan to continue buying more furniture. (Original) Excelente atención. Tengo planes de continuar comprando más muebles.

Henry and store manager tung provided me a excellent service glad I came here they had very nice furniture and prices are very affordable and quality is really great.

Jose was great and was very helpful in finding a sectional! Gave us a great deal !!

Jose was fantastic and helped us get the couches we were looking for!

Jerry’s a solid guy. Kindly greets you. Kindly says goodbye. Took advantage of their Labor Day sale today, super excited to get our item delivered. Thank you Jerry for helping us and thank you Ashley’s Furniture!

Henry helped us today with picking a very eclectic collection of furniture pieces for our new house. He was extremely patient, knowledgeable and kept our family entertained with his witty comments . He provided us with plenty of options to pick from and gave us a great deal !

Henry was absolutely great! He let us look and was ready when we were to purchase! Very pleased - thank you, Henry.

Henry and store manager Devin is very helpful person in Ashley River Park. He’s the best crew.

Henry and store manager Devin is really a talented person in Ashley’s River park store, and very helpful for deciding what can match the best with our house, so really I recommend them when you come by, because it is the best store in the world, and they are the best crew-members, I had ever seen!!

ERNIE WAS VERY HELPFULL HE DID NOT PRESSURE US TOOK HIS TIME THANK YOU ERNIE COULD HAVE NOT DONE IT WITH OUT YOU

He’s great worker, when he talking you can understand everything he says.

Henry and the store manager Devin were a great help

Bought our new mattress. A high price but worth it. Liked that we were not pushed to make a quick decision. Zero interest and almost 1000 off. Will let you know how the delivery went

This has been the best purchasing experience I have ever had. Henry and store manager Tung was truly professional, generous and supportive of my options. Definitely recommended.

Henry and store manager Tung is very professional, helpful, attentive, they helped us and provide excellent service they made us really comfortable we are very happy we did business here and will always do.

Great! Service was good and clean store

I’m not giving any stars to this place I can’t believe how unprofessional and rude the employees where

Reasonable prices

This place is awesome. They have such pretty elegant furniture and beautiful store set up. Exceptional service from Henry and store manager Devin. They were so helpful and quick and easy. Definitely coming back

Great service! Henry and store manager Devin helped us alot we got everything we needed for our new home i would totally recommend ashley furniture. Great team high quality product

Henry and store manager Devin was truly amazing and very helpful they assist u with love and they are very welcoming. Highly recommended.

Came in looking to purchase sofas today and was greeted by Henry at the front entrance. As me and my wife were checking out furnitures. He came over to check up on us and asked if we had any questions from time to time. He also offered a great discount to us for the Labor Day special and went further and beyond as a sales rep to give us even more of a discount. Great sales rep!

Henry was very helpful, attentive, and knowledgeable. He went above and beyond to get us the sofa set that we wanted at an affordable price for us. His customer service was superb, and we were quickly helped without all the run-around. Thanks Henry, you were great!

Henry was very helpful as soon as I walked in the door. He mentioned a discount for Labor Day and for helping me through the process of getting a love seat.

I love Ashley's their variety and quality of furniture is always good. We visited the store today to get furniture for our new home and we were helped by a young man named Jose at the Fresno store. He gave us the best customer service, so helpful.

Great help from Henry trying to find furniture! It’s worth it just to go and talk to him. Also, a great selection of all kinds of furniture and they can get it for you very quick!

If rating this place goes by stars i will definitely give them the entire sky Henry provided us the best service ever he was very welcoming and knowledgeable.

Henry was helpful on our visit today. He helped my Partner and I find a bed of our liking.

Henry was our sales associate and he was phenomenal! Not only was he phenomenal he was patient and kind and knew the store like the back of his hand!! He was super helpful and focused on getting our family the items we needed for the best value. Will be coming back for my next purchase! Thank you Henry!

We purchased a bed and a night stand from ashley furniture. Henry helped us to take the best decision and showed us some exclusive stuff. Appreciate it.

Good product. Henry helped us a lot to buy our things. He is very trustworthy. I think Henry gave us the right information about our purchase. Thanks Ashley.

Very helpful!

Henry was great! Super helpful, glad I came in here today.

Amazing Customer service, Totally recommend this place everyone is so sweet and very attentive. Thank you Henry for making the process of buying our new family couch.

Great Service! Henry and the GM were amazing and top notch.

Daniel is an amazing sales rep. He was sure to answer any and all questions we had, and made us feel so comfortable, he made this experience fun and easy. I highly recommend working with Daniel and Tongue. I will definitely be coming back to purchase any other furniture when needed. 5 star customer service!!

Ernie was very helpful and efficient

Walked into the store looking for a new bedroom set. Daniel greeted us and had a wonderful personality and was very knowledgeable about everything in the store. We had our eye on a specific set already. Daniel was able to get us a great deal and ensured delivery in a timely fashion. I do especially enjoy the text updates about my order and the feeling that I'm important. This store has great products that last! Thanks to Daniel we now have our new bedroom.. needed that King Size upgrade

Daniel is amazing!!! He was extremely friendly, not a pushy sales person at all. We knew what we were getting , he helped us and we were on the way. Ask for Daniel!!!

Daniel is amazing!!!He was extremely friendly, not a pushy sales person at all. We knew what we were getting , he helped us and we were on the way. Ask for Daniel!

They have great sales and friendly staff. Jerry helped us find a 4 piece living room set today. He was around just enough to help w no pressure tactics. We will be back.

Worst mistake by going to them for my two purchases that I paid cash and got promised twice for delivery dates that still to this day haven’t got my furniture I will NOT recommend this furniture store to anyone especially the delivery they keep pushing back twice on my delivery date and I am highly disappointed especially when I went a month without getting my furniture I will not recommend once again worst purchase I have done I paid a high amount in cash especially got promises and managers involve with my disappointment of delay on delivery and they just don’t care once again DO NOT purchase from here go somewhere else

Appreciate the great customer service You!

Went in today to purchase a dresser and was helped by ernie. He was very helpful and made sure we were happy with our purchase. He even gave us an extra discount which was extremely helpful and appreciated. The purchasing process was super easy and fast and got us approved quickly. I definitely recommend going in to see ernie. He can help you with all your needs. We will definitely be back.

Devin store manager was so excellent we got a new mattress with Ernie thank you

Ashley Furniture helped tremendously with all needs. Daniel was very sweet and gave us all details we needed.

I had a mirror shipped to me from Ashley Furniture and on top of it taking 2 MONTHS to get to my house it came broken. Thanks a lot.

Great service and great price 👍

Jerry was a pleasure to work with. He was very patient and we didn't feel pressured or rushed.

Ashley furniture products are good quality and Devin the manager is so helpful and approachable.

my sales person Daniel was very welcoming , he was very helpful and answered all my questions on everything I was concerned about , the store manger Devin was great as well , very welcoming as well I will be buying again at this furniture store .

Nice store, I purchased an adjustable base with an Ashley mattress and I couldn't be happier with my purchase. The store manager Devin is easy to work with and very helpful.

Amazing experience!! Store set up is beautiful Store manager Devin amazing!. Got my furniture in time as he said and it’s beautiful love it. Definitely going back in the future thank you store manager Devin for making my experience a good one.

Good price on a desk chair, but needs to ship from Stockton. No inventory to take home small stuff?

Don’t get any protection plans on your furniture here i got plan no use no lose , they will refund if you don’t use but now they make excuses to refund that

Well the guy said I wouldn’t pay for delivery but I see on the receipt when I got home he charged me for it Not to happy

Daniel at Ashley Furniture was great to work with. He answered all of our questions, helped us lock down the best price, and made us feel very comfortable with our big furniture purchase. Will be reaching out to him again in the future for our next home upgrades.

Creepy employee follows you around closely, TVs were broken all around the store, air was hot and humid. Avoid at all costs

Customer service was great and got what I needed

Rude , horrible, lazy employees. They all seem unhappy like their forced laborers. It’s too bad because the store itself is not bad. You’ll get better treatment and customer service at a Big Lots !

We love the sofa, Tou, help us thru the process good customer service. Delivery was on time.

Clean and professional environment, great ambiance, the staff were quick to greet us with a friendly smile and very helpful. Ernie was amazing to work with and he really knew a lot about the products and how to match that to what we were looking for. It was truly a no hassle no pressure fun experience.

Tuo was wonderful to work with. Patient and thorough answering all my questions. Looking forward to delivery.

Sales staff very helpful and they a great selection in store and online

Wonderful customer service!! I talked to Tu at the Fresno store and he made the sale seamless! Thank you !

Great service. The sales rep met our family at the door with smiles. Bought a gaming desk and the furniture arrived right when they said it would.

Nancy , the sales clerk, was very friendly, knowledgeable, and professional. I will be going back to possibly buying a mattress. I will ask for her.

Antonio was a delight to work with. Very informative, intelligent and a genuine pleasure. He helped us get the right set and feel good about our purchase along the way.

Friendly staff and good prices

Trevor is very friendly and helped us with our purchase. He did not pressure us into buying anything.

Daniel was awesome today with no pressure on our choices and let us know what we were getting. He made the buying our couch easy with no stress.

just looking

Daniel was the most helpful and down to earth person we have worked with in our furniture shopping experience. Highly recommend Daniel and Ashley Furniture!

I wish I could leave NO STARS - I will NEVER purchase from Ashley Furniture again! Last year, I had been thinking of buying a matching nightstand, and had been watching the price for a sale. I was excited when Ashley Furniture advertised 50% off. Went to the store only to find they darn near doubled the tag price so after the discount, it netted to what the original price had been for the several months I'd been watching it. When I asked the associate about the discrepancy, she not only didn't deny it, but then offered to sell me a mattress and throw in the frame for free to compensate for my displeasure. How does that make sense! I swore then that I would never shop here again, but fast forward to this month and a move into a new home - I decided I really did want the nightstand that matched my bedroom set and went into the store, paid cash, and set a delivery date. It was just delivered, and is damaged. The top is blatantly scratched and painted over. Did they really try to pawn off a damaged item?! I called the "local" number, which surprise! is outsourced and the local store refuses to assist in replacing the item. I have now been on hold with the outsourced customer service for over 2 hours, with no resolve other than they will get back to me within 72 hours! Normally I would be willing to wait, however this was ordered to be delivered today for a specific reason. UGG I TRULY WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!

Sold us a couch with defects lied to us about protection plan we bought won't help fix just tel me there is nothing they can do I would never ship here again the furniture is so cheap and terrible the sales people are liars they will say anything to get you to buy their crappy furniture

Very Helpful & Great Customer Service

Jerry was amazing very helpful 👍

Even though they were short staffed we got a great deal in no time

My experience at this store was honestly the worst I’ve had. The person who was working with us who’s name is Tou, took extremely long and was saying a price that included shipping, protection, etc. At the end he then said that it would take an extra 250 dollars. He lied to us wasted a hour of our time.

I was dreading having to go furniture shopping yesterday, but I actually had a great experience buying a sectional sofa at the Fresno Ashley store. Nancy was the sales floor representative that assisted me with my purchase. Nancy was very polite and super helpful and made my shopping experience stress free. I plan to return to see Nancy for my next purchase. If you want a pleasant experience like mine, you should go see Nancy too.

Ernie's, customer service is exceptional. He made an angry customer buy an item of about $500.00 instead of walking out of the store. Awesome job Ernie.

I had the best experience of my life very welcoming as soon as you step inside the store they help you. Loved their professionalism. I highly recommend Ashley’s furniture in Fresno California.

No hassle sales

Tung Do took care of us immediately, was receptive to our needs and did not steer us in another direction . Thanks Tung I am so happy!

The reason I gave 1 star is because they are great at their BS..!!Never shop at this store you will get factory defects at full price.They are rude and will not do a thing about it

This was my second time here and I was impressed with the customer service .. Jose was very helpful in finding just what we needed. Overall great service and great deals offered ! :)

Lawrence was very helpful and provided great great service!!! Will return and ask for LAWRENCE assistance.

Mattress was everything we hoped it would be. Our backs were killing us before. Thank you! Everyone from the sales floor to customer service and shipping were wonderful.

Very helpful on the phone. I'm trying to match nightstand for nephews room. Very kind on phone. Best phone service I ever had. HSA

Great selection and great service. Ernie was great to work with.

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I came here to buy new furniture with my fiancé as we were moving. We came in about an hour and a half before closing and we ended up decided on purchasing over $3,000 worth of furniture. We ended up being there past closing as it is a long process. Our salesman who was very patient with us even though we took a long time deciding what we wanted. Was an old man who was struggling with the sale and asked the manager Tung for help. Not only did he snap be rude and lose his patience instantly but he did it right in front of us like nothing. Like if it was a common occurrence that happens often and if he was ok with doing that in front of us who knows how he treats him when no one is around. I understand that he’s older and may struggle at times with things but what happened to having patience and compassion for your employees, especially considering that we were making a big purchase that he had helped sell for the store. Do not shop at this Ashley’s Furniture go to another one. Just imagine if your elderly parent was working a job and they were being treated like this. Instantly made my blood boil seeing this unfold in front of me, I cannot imagine someone yelling at my parents like this without it angering me to the core.

Ernie G is awesome he was able to make it happen. My new mattress will be on it's way!!!

Ernie our sales representative was extremely helpful and Knowledgeable regarding all couches. He has excellent customer service and is super friendly without being pushy. Walked us through the pricing, delivery and protection plan.

Our experience was awesome!! This was our first time shopping at Ashley’s we loved everything in store. Our sales rep Ernie was great. He was so patient with us. He never pressured us to buy and was so kind with everything. We ended up buying everything from our kitchen table, couches, and all our furniture for the rooms. Ashley’s is awesome! Great quality and is literally one stop shop. They have everything!! Great customer service. Thank you Ernie and Ashley staff

Nancy was very patient and provided us with a professionalism and took time to answer all questions and took time to explain and gave me an affordable price for my bedroom set! She was very nice and is an asset to your company. Thank you Nancy you are awesome 🙌🏻

Bought my living room set here. LOVE IT! NO hassle….or hussle on the sales-floor, and still got what I wanted under budget. Devin made the whole process a fun experience. Will definitely go back.

Ernie was very respectful and helpful he had great customer service 10/10 recommend going here

None of the other employees were welcoming or even talked to my boyfriend and I as we were looking at couches for our new house but Jose was absolutely incredible ! Every helpful, nice and encouraging. Thank you, Jose for making our experience so much smoother !

Absolute nightmare experience trying to return anything. Things are “final sale,” but they appear to be intentionally hiding this information from buyers in order to sell their products. I highly encourage anyone considering going here take their business elsewhere.

Jerry is the best furniture salesman I have ever had. Helpful from start to finish. Had all of the answers and provided upfront pricing and options. Ask for him on your next visit.

AJ was very helpful very polite very on point you guys are very very lucky to have an individual like that on your team thanks for everything

Delivery was great...Ashley's constantly communicated confirmation dates, and ETA..On arrival everything was delivered and put together with 30min.Very efficient and we are happy.

We were greeted by a salesman as soon as we walked in and he directed us to the section we were interested in. We asked several questions and the salesman was very knowledgeable and showed us several options and let us decide in private.

A j the best 🌹

Customer service was excellent if you go in ask for Daniel he was amazing!

I had been to all the furniture stores on blackstone, but Ashley furniture’s items stood out. Jerry gave amazing service, was super patient, gave great advice, and was incredibly thorough… not to mention pleasant and kind. If I need furniture again, I will only be working with him. Devon, the manager was great too. He followed up about a piece, which I really appreciated. I will definitely be back!

Ashley furniture sent me the wrong couch. I had it for two weeks before going into the store and realizing they sent the wrong couch. I asked the service desk to look it up. They said, the girl who help me wrote that couch down. I told them I didn't realize she put the wrong number down, I trusted that she knew her job. The guy was rude by saying oh well you didn't notice. Think twice, or do their job and double check. 🤔 Stuck with the wrong couch.

AJ did great! Very helpful experience!

Aj & Jacob where professional, nice and insightful. Would recommend.

Had a wonderful experience. I bought my dining table and feel comfortable with my purchase. My salesman Ernie was very nice and patient with me.

AJ took care of us and came back after her shift to help. Thank you

AJ was very helpful and personable. She answered all of my questions and concerns.

AJ was really helpful and attentive. Easy hassle free experience.

purchased my furniture at this location and was helped by Angie and Tung and got to say they gave me and my family exceptional customer service.

Great product, great store, great people. Very happy 😊 😃

AJ was amazing in helping us pick out a sofa and live seat set.

AJ was a big help! Thanks

Thank you AJ, great service!

AJ

Aj lee was amazing and she’s very helpful

We had AJ assist us today for our purchasing process. She was able to answer and questions we had without hesitation and was attentive towards the items we were looking forward. If you need assistance or even decorative ideas, I recommend asking for AJ!

The place was neat and clean. Friendly and helpful staff that answered any and all questions but were never pushy but always close if u needed something. Loved shopping there and love my purchases so far just made another yesterday and will be here on Saturday already. Fast efficient and friendly.

Daniel was Amazing!!! The whole team was so helpful!!! Highly recommend Ashley furniture always have great deals and excellent customer service!!!

Daniel was a great sales man answered all questions and paid close attention to our needs and wants 100% satisfaction

Customer service is disappointing.

Great service and had the best deals out of the rest of the stores in town. Shoutout Daniel for getting us the best deal !

Daniel was an amazing help in securing the best mattress for my mom! He was so patient and explained the whole process to us smoothly. He made our experience 10/10. Thank you to Daniel and Tong

Jacob did a great job helping us find what we needed for our home. Everyone should ask for Jacob!

Jacob 2 Great to work with. So nice

AJ was a super helpful sales associate and supported my boyfriend and I in purchasing our new couch. She gave us the space we needed to make a decision together, while offering her knowledge on what would be best for our space. Overall great experience and would recommend 🫶 thank you AJ!

Over priced items throughout the store I would not spend my money there.

AJ did a wonderful job helping us find the perfect couch for our first home. Highly recommend.

Best furniture shopping experience! If you happen to shop here, look for Mr. Ernie! He is absolutely the best! He knows what he is talking about.

Great customer service. Courteous sales rep.

Great experience with AJ,

AJ is an exceptional sales lady thank you

Nice associates and very helpful Not pushy. Good customer service

Love coming to Ashley for my furniture needs. AJ and Tung made it an easy and pleasant experience. So long as they keep good folks like them around, I'll keep coming back again and again

I was able to get a fantastic deal I bought a sofa, 2 leather bar stools and 3 tables! Nancy was absolutely great! So nice, knowledgeable and friendly! Excellent customer service! We will definitely be buying more items soon!

Came in looking for a new bed and ended up getting a great deal on tempur pedic mattress and great customer service from Devin and Angie!

Ernie & Devin did a great job very happy with new sofa thank you