Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Fresno, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Fresno, CA
What our customers say
(Translated by Google) I love all the furniture, super good quality. (Original) Me encanta todos los muebles super buena calidad
Thank You Nancy! She helped me while helping another family picking out furniture didn’t forget me ,took care of business got it done excellent service had to go back and see her to buy more furniture Thank you Nancy for putting up with me! Ashley’s Best furniture in Clovis and Fresno area I’m enjoying my new furniture.
Great experience buying a whole living room set the team answered all of our questions and was patient with us while we made a decision Daniel and ally and Henry helped with this purchase they were all great. Jerry has always helped us with our previous purchase and he’s just so calm with us even after our kids have been screaming and crying to go home after two hours of questions 😅
Have used them for a lot of things--office, home, multiple apartments, etc. Experience has fallen off so badly. They just LIE constantly and then look at you with smug $h!+ eating grins. Absolutely INSANE experiences lately... Most recent example: went in for bed frame and dresser. Confirmed items w/associate (who had been VERY nice through entire process). He enters info for cart etc, I confirm it is accurate, all is normal. I go to pay w/Ashely credit card + financings etc. suddenly issues come up. He confirms account is active, and full credit line is available (I had paid everything and not put anything new on it in over a year). SO why is it giving error message? He doesn't know. He runs off to manager, who takes care of everything on his computer. Comes back and says "everything's done and taken care of I just couldn't do it on my ipad we had to do it at the computer station" ok fine. WELL delivery day comes--THE WRONG ITEMS. The delivery driver had me sign before he brought it inside (I know--I should confirm items first, absolutely understand, BUT you reader know as well as I do when they shove that phone in your face for a signature you're not thinking about that...) well the dresser is the wrong one. I tell them, they basically say "too bad go check w/ store you purchased at" so I drive there and tell them i'd please like to swap it for THE ONE I CHOSE and they say "no returns". literal quote from manager "it's your property now" I said I want to exchange my property for the property I actually purchased. He ROLLED HIS EYES at me?? Are you SERIOUS?? Look, I'm not a Karen(sorry to innocent people named karen) but I could not BELIEVE how they were acting toward me. The item had a completely different name + price but they wouldn't do anything about it?? He said "if it's damaged we can exchange it for one that's not damaged" it's like he was deaf. SIR, THEY SENT ME THE WRONG FURNITURE. They don't care. They're just trying to get their sales. Go literally anywhere else... I have bought two couches, two beds, two tables, two ottomans, dressers and rugs from them as well as various home decor. I'm not going back. They used to be great, now it's just a disaster. Useless.
Ernie did a wonderful job with helping us find what we needed.
No pressure, great service.
Great service by Antonio. I went in to buy a recliner and Antonio directed me to the ones specific to the kind of recliner I wanted. My questions were answered and I was given full attention. Overall, it was a really good experience.
Ernie very helpful and knowledgeable
Beware of the fake warranty. We purchased the extended warranty on our dining table and just tried to use it. They denied fixing a heat stain due to the fact that there were other small damaged areas, such as minor scratches. I guess you have to use the warranty every single time there is something small in order to use it for bigger things. I feel very ripped off getting talked into the warranty that supposedly fixes everything. Please better educate your staff on these matters.
Went in to just browse and Ally gave us the best experience! She was very attentive and answered all of our questions. We appreciated her professionalism and great personality. 10/10 recommendation her when you go in!
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.