Ashley Store Gilroy, CA

(Translated by Google) The service with Roberto Ramirez was excellent (Original) El servicio con Roberto Ramírez fue excelente

Robert Ramirez helped me find the perfect bed set and mattress! I am happy with the purchase 👍

Would like to thank our sales rep Roberto for helping us with our purchase. I love that he is not pushy and allows the customer to think about choices and even return once they've come to a decision. I also feel he is honest about what they can and cannot do.

Stopped by Ashley Furniture in Gilroy looking for new living room set. Received excellent care from Robert Ramirez and his team. He explained the transaction in detail and made the purchase super easy. Thank you!!!

I had the pleasure of working with Robert. Great service and very friendly.

Great product options and great service! Thank you!

Great service! :)

Stores was clean, very friendly and knowledgeable staff, Sam assisted me.

Great customer service. Helped me get what I needed. Thank you!

Easy process and great service.

I bought my second recliner for my father at Ashley’s. Linda helped me out and she was super helpful. Thank you for being so nice.

I am happy with Linda !

Do not come here!!!! horrible Customer Service from some staff/employees. Felt extremely unwelcome, and one of the OLDER sales reps started making rude comments stating I was being difficult because I didn’t like his rude/condescending sales pitch. super unprofessional would not recommend.

customer service was terrible.

i came here looking for a desk because i’m getting ready for college, and i decided to see how a couch feels and test out how it reclines and a lady confronted me and my friends saying “i can’t have you people playing with the furniture like they’re toys, you guys keep coming in here and wasting time” and i have never gone into this store, and she didn’t let us look at other mattresses and gave us no reason as to why, was extremely rude!

horrible place. Bad return policy. Bad customer service. I do not want to keep my couches they are not like the floor model. They hurt my back. To sit in, very uncomfortable. And they won’t accept a return because they were on sale. And this was not explained to me that this item was finale sale no returns and now I’m Stuck with a coach I hate and don’t sit in.

I have a lot to stay about this place. Only reason it gets 1 star is because it has to. Joe is a terrible sales man.TERRIBLE. My fiancée and I (both 25years old) went to look for a couch July 3rd during some good holiday sales. We were going to shop for a whole bunch of furniture for our new apartment. (We only and will only be getting the couch from there). We walked around the store a couple times looking at things. Joe stayed close as he could watching our every step around the store. We left and decided to go back the next day on 4th of July to buy the couch we had liked the previous day. We again walked a loop around the store to make sure that was the one we loved. Joe again stayed as close as he could watching our every move. I would have rather him come up to us and asked if we needed anything rather then just watch every step we took. He did not need to follow us silently around. We then went up to him to tell him we wanted to purchase the couch his reply was “oh you finally picked something”. When putting in the order I needed to find the new address and delivery information really fast in an email. Joe was getting annoyed that I didn’t know the information right away. Apparently I wasn’t pulling up my new address of the place I hadn’t yet moved into fast enough and he thought he wasn’t going to make a sale. He kept trying to tell me to just put my old apartment or a parent or something down for the delivery address. Joe then tells us to go up to the front for payment to which we were greeted by the front desk lady with “uh may I help you?” Then she gave me major attitude because some of the numbers on my card were rubbing off(normal for an old card and still very readable and can still be used). She seemed skeptical after that on wanting to sell to us. She then checked my Id to confirm my identity and age. She said the price and we said we wanted to finance the couch. Joe IMMEDIATELY interrupted and said they don’t do that and they could do $400 right then and then pay the rest before the couch came to be delivered. My fiancé and I had done our credit checks the day before when we were there and had MORE than enough for a couch. They didn’t even offer to check the credit or anything, just said they did not finance there. At this point I’m so flustered and annoyed, I just say okay. Pay the $400 and leave annoyed we couldn't finance a big purchase like that. The next day I tell my mom what happened and she was FLOORED. No furniture place she has ever been to has acted that way and denied financing without checking credit scores. We have never bought furniture before so I figured it was normal and they were just being difficult because we were young. My mom ended up calling to speak to manager, Frank, who told my mom that we 100% should have been offered financing and that a majority of people finance no matter what. Frank was unsure why we were told they didn’t do it. He told us we could go back in and he would fix it and allow us to finance the rest of the couch. I was to mad at the situation to do that plus I live 45 minutes from this gilroy location. So basically Joe wanted the extra good holiday sale commission off our sale so he told we couldn’t. Which was a 100% a LIE. THEN A month or so later I called to pay for the rest of my couch and I was informed that Joe scheduled our delivery for a day (Saturday august 31st) that they do not even deliver to my area on and the women on the phone didn’t understand why or how he would even schedule it for a Saturday. I asked her if we could change it to Friday (the 30th) instead and she said no because they were full for deliveries that day and we had to wait till the following Friday (September 6th). We sat on the floor for the first week of being in our new apartment. We love our couch but we will NEVER shop at this Ashley furniture again.

We needed dining room chairs. We went to the local store to buy the chairs, but they wanted to charge $150 more than buying online (as in person store would charge for delivery whereas online did not). We then decided to buy the chairs online. Unfortunately, we selected the wrong color and need to return a pair. They do not allow online returns to the local store, instead, WE need to pay for shipping to ship the chairs back to their warehouse. The pair of chairs cost us $250, and shipping the chairs back to them would cost us $180. This means best case scenario, we would only get 28% of our initial purchase price back in a refund. The store was nice looking, the chairs are nice, but the Ashley Furniture online return policy is TERRIBLE!!!

Shipped me a damaged $3,000 table tried for a year to get it replaced and they are not helping with anything after a year of trying. Insurance I bought said it was up to them and turns out no one is responsible for it. The delivery drivers laughed that there were marks on the table and showed me their “magic trick” by using a pen to cover it up. After going to them since a child I will never buy from them again.

Well unfortunately we bought some furniture through them and Joe is by far the worst salesman ever and a typical Asian going word for word off a script and saying he is well within his estimate and dragging his feet and not doing anything to expedite our shipment. You would think to make a customer happy he would get on the phone with logistics and maybe get our stuff delivered as soon as possible. But no. Typical Asian style he made his sale got his money and doesn’t care about customers satisfaction. I highly do not recommend buying from Joe or Ashley. So more of an update….. we had to go through “corporate” and the main corporate office in Arcadia doesn’t deal with issue at the franchise stores in California and will just dismiss you and transfer you out to the local “corporate” office in the area. They proceeded to tell us that our order would be here on the 15th as per a manager and we could pick it up and they would wave the delivery fee. Well it’s the 15th and main corporate and local corporate didn’t know where the truck was at 10am. Waited till 11am and the truck is there but only with 1 item out of 3, that we were told everything was in stock and would be here on the 15th. Well everything is not here today on the 15th as promised and they are pretty much sayin oh well and oh we are sorry. Sorry doesn’t fix me having to take the day off of work or with taking one of my delivery’s trucks out of service off of its route for me having to do their job! So now another update. So the manager called me on Monday the 18th saying the last 2 pieces of our order would be here on Thursday the 21st and I could pick them up from the warehouse because otherwise they can’t make deliveries the same day or over the weekend and they want to charge you $200 and have to sit around all day waiting for them. So I took the day off for the 21st and scheduled a truck to take care of it. Well guess who called me today saying there is a driver issue with their trucks to bring stuff up from Southern California….. the manager. So now I have to take Friday off and schedule another truck out of service to do their job. I want to know how the hell a 10 hour trip at worst takes over 4 days to make this trip. So hopefully none of you order from Ashley’s! They have the worst and most awful logistics, management and sales team! If I could leave negative stats I would. I know I have told my family, friends and customers as well as my fellow racers that I race with around the globe and in the nation how horrible of a experience this has been.

Isabel at Ashley furniture is amazing. I was having a bad day after going to Rossos furniture and having rude service. Can in Isabel greeted us with a friendly smile. We are getting a couch, coffee table and dining set.

The salesman was super helpful and honest. I walked in just to get information and walked out having purchased a new couch and loveseat. They were the floor model and were half-price. With it being Labor Day, we didn't have to pay sales tax either. Nice!

If I could give negative I would! The ladies in this store where extremely rude and not helpful definitely will not be going back!

Joe is always very help and friendly! He’s helped us many times and we’ll keep coming back to him.

Nice selection of furniture items. Very helpful and friendly staff. They are not too intrusive and are helpful for measurements and looking up furniture specifics, such as fabric choices and other options.

Great People And Even Better Customer Service The Ladies In The Office Are Amazing! Great Variety Of Furniture. Pop In And Say Hello.

Our customer service with Mariela Olvera was#1 customer service..very professional and not pushing..great attitude..when we go again I want her

I received the worst customer service here. So, I found a sofa I liked in store, but decided to look up reviews first and do some research online. But, I found the exact same sofa cheaper at another retailer online, so, I called the Gilroy Ashley store to inquire about the item and the salesman I spoke with refused to price match the sofa saying the price online was "too cheap". I asked him about the Ashley Price match Policy to which he doubled down saying, "yeah, I'm not gonna do that" (price). When I asked to speak to the manager, he said "she's not here now" "and she'll tell you the same thing" and ended the call. Ashley you lost a customer who was ready to buy.

Great selection of Ashly furniture. The building is large and well stocked. Most of the sales people are knowledgeable, although the day I shopped the sales person was new. They still did a great job of asking me if I was looking for anything in particular and took me to the area I had talked about. Although I didn't find what I was looking for this trip, I have purchased items from this store. Their delivery was on time and the men were careful of doors, walls. and the hardwood flooring. They were efficient and unpacked the items gave me all the paperwork and took all the packing material with them. I would certainly buy from this Ashly store again.

Amazing inventory

I have purchased multiple items from Ashely's because I trusted their quality. I understand there are protocols to exchanging and returning items; however when I purchase the "best" quality mattress and in less than 3 years it became the most uncomfortable sleep and wake up with knots in my back. I called customer service explaining the problem but because it wasn't visible there was nothing they could do. I even purchased a couch and less than a year later the cushions flattened. It's very disappointing because I trusted their quality and now I'm stuck with worn out furniture that should have lasted so much longer.

Nice store with different variety of furniture.

Helpful staff and they were eager to help me and solve my issues

Love the help and the discount they gave us. Only bad thing is that due to COVID-19 and the Delta varient my new sofas arrive in a few months.

Great furniture !

Thanks for the price match !!!

Friendly staff, staff wearing mask

The desk we got was so nice. We were surprised at the excellent quality.

Great experience from the moment we walked in. Jose greeted us and pointed us in the right direction for sectionals. We found exactly what we wanted at just the right price! Looking forward to adding this piece of furniture to our home.

Great furniture. Nice people.

Wished they had better selection in store to see, but staff is is and helpful.

The salesmen are helpful, not pushy. We purchased dining set and after found the same set was cheaper on the Ashley's website, I returned to store and asked for the price match and they matched it.

We found the couch we wanted

We found the couch we wanted

Nice store! Nice staff!

(Translated by Google) Very nice furniture (Original) Muy bonitos muebles

Awful. Three weeks later I’m still waiting for a couch. If you go to Rosso’s they’ll deliver and assemble the next day! And they offer financing which Ashley didn’t mention. Ashley didn’t say we’d have to assemble anything either. Go to Rosso’s!!!

The service was great and friendly.

Beautiful product, very functional! No follow up from the sales person! Which could be good or bad 😉

Decent quality at very affordable prices. Makes choosing furniture easier because you are comfortable that the investment is low enough that even a short product life will still give a good ROI. - We had previously struggled to make a high quality (and price) leather living room purchase. Instead, at these very reasonable prices we feel confident that even if we need/want to redecorate in only a couple of years that we won't be held hostage by the feeling we can't because we have to get 20 years of use out of an expensive living room set. Meanwhile, their selection available on the floor allows us to inspect and test enough choices to find the quality surprisingly good at this price point.

This place is great. We decorated a condo 2bdrm 2.5 bath for around 7k and I couldn't be happier. The furniture looks great and the quality is good.. Great salesman.. Manny. Good eye and very helpful with selection. We always ask for him.. I was impressed with their up to date selection.

Bought all my living room furniture there.

We stopped by the Ashley store in Gilroy to look at a dining room set and new livingroom set. Sales representative Gina showed us the furniture and gave us a great package deal that includes free delivery and no sales taxes for the labor day weekend.

Went to purchase a sofa for my mother. Who is very particular. Met Manny (sales associate). I can honestly say I have never had a better experience purchasing furniture. In and out in about an hour. Manny knows what he's doing. If you're in the market for any new furniture go see Manny!

Went shopping for various items for my new home and was pleased by the selection and did find items that suited my needs.

Great service, Manny T. was friendly and helpful and staff was a pleasure to work with. Purchased an arm chair for my mother in law here and they made it quick and easy! We will be going back for future purchases!

Great customer service, told then we came in with a small budget and we still got a good deal. Gracias Manny T.

I bought a couch from this Ashley's furniture location in December. I was helped by sales associate Manny and sold extra insurance for my furniture. He assured me the insurance from Guardsman would cover the fabric if my husband accidentally ripped it by sitting on it with his keys still on his belt loop (this unfortunately happened to our last couch). Well we had an accident, but at least I had my Guardsman insurance right? Wrong. This insurance company is a scam, please be careful of shady salesman who try to sell it to you. It's to late for me, but not for you.

Just browsing. No pressure sales team.

Too expensive

Went to the Gilroy store and purchased two recliners. two days later i googled the recliners and found a place that was $150 cheeper. Called the store and explained, by the end of the day they issued me a credit of $150 for each recliner !!! great customer service !

Nice selection...good quality furniture!

Worst customer service ever. Never return phone calls when they state they will call me. I would actually give 0 stars, but it doesn't let you.

The worst customer service I have ever had. Bought furniture and one of the chairs started leaning so we contacted them, they ordered the parts it took 3 months for the parts to arrive, they said a repair man would be out to fix it so today Ashley sent guys to pick up the chair with no idea when they will bring it back , if I didn't let them take it they said they could fluff it . Then you call corp. office I have been waiting for 30 min. for them to talk to me. NEVER EVER BUY ANYTHING FROM ASHLEY FURNITURE!!!!!!

Great service

Everyone very helpful. I found my sales person Scott to be very nice and helpful. Except they never delivered my pillows or ottoman. 😃

Thank you joe....you were so helpful we are so happy with our purchase and glad that you were able to help us

Everything is to price! I went to Ashelys to see the bedroomsets. $1,300 and up on just the bed frame. Went to a different furniture and the whole set ( bed frame, drawer with mirror, nightstand) for just $1,600! And I honestly think the quality is super awesome. Not to thin . It's just perfect

Great service

Joe was great and helpful and went out of his way to find our sofa in another store. Excellent customer service and we'll definitely be back there.

On Sunday, my husband and I went to the Ashley Furniture store in Gilroy to look at a recliner I had seen when in the store the prior month. I was going to order it off the Ashley website but I wanted my husband to see it. The salesman (Joe) we talked with was very helpful and friendly without being pushy. And, he was able to match the online price. Our entire experience in the Ashley store was great and we will shop here again.

My husband and I have been looking for a new set for our family room the set we have now is an Ashley set we have had it for years and love it but it resently gave out and so we are really wanting to get another Ashley set , so we have been looking at one from the Gilroy store and there have been people that have come up to us and asked if they could help us but on Tuesday 4/10 we went into the Gilroy store again and Joe Rondez came up to us and asked to help us well he truly did take time to help us I have been struggling not knowing if the piece I want will fit properly in my room and Joe told us just what to do to figure that out so we went home and did just that and now I know just what I want and will be going back to purchase it from Joe and thank him for all his time and commitment to excellent customer service! Love Ashley furniture: ) Sincerely, Shirley & Fred Torres

EXCELLENT customer service by Joe.

Purchasing our dream couches was such a great experience. Joe's wealth of knowledge and patients really helped ease the stress of picking a model that works in our home. The overall process from selection, purchase to setup was a breeze. Joe and his team did an outstanding job to ensure we had nothing less than a perfect shopping experience. We will always make sure to come and talk to Joe for any future purchases. Great Job Joe A++++

Joe is very friendly and efficient, knew all the products that would work for me!!!

Joe is really nice and accomodating! Would definitely go back!

Joe was very helpful

Went in to browse and Joe helped us out with showing us around and getting measurements for us he’s awesome. He makes you feel your shoot with a friend. Asked for Joe if your ever at the Gilroy Ashley store 👍🏽 Mary

My girlfriend and i were looking for furniture for our room. We checked out some pices in the salinas branch in and really liked them; but ended up placing our order in the Gilroy branch. Joe the sales floor guy was very helpful looking up what we were looking for and placing the our order.

I went to every furniture store in Gilroy hoping to find the perfect bedroom set for my daughter. The only reason I decided to return to Ashleys was because of Joe! He was extremely helpful, personable, and really took the time to understand what I was looking for. Good customer service is rare these days - keep up the good work Joe! People appreciate it! 😉

I don't usually buy new furniture, but with their clearance sale this piece fit my budget and will be a great addition to my living room. The sales staff was very friendly and helpful in showing me several pieces to choice from.

Over priced

Prices are the best, lower than Rossos... way lower, ask for Yvonne she always goes above and beyond for you!

Good Stuff

Good selection

(Translated by Google) Very funny (Original) Muy divertido

Had a blast with the kids! We will definitely go back.

Cheap ass furniture, I'll never ever buy Ashley again

Not friendly people

It's ok