Ashley Store | Gilroy, CA 95020
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Gilroy, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Gilroy, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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Shipped me a damaged $3,000 table tried for a year to get it replaced and they are not helping with anything after a year of trying. Insurance I bought said it was up to them and turns out no one is responsible for it. The delivery drivers laughed that there were marks on the table and showed me their “magic trick” by using a pen to cover it up. After going to them since a child I will never buy from them again.
Well unfortunately we bought some furniture through them and Joe is by far the worst salesman ever and a typical Asian going word for word off a script and saying he is well within his estimate and dragging his feet and not doing anything to expedite our shipment. You would think to make a customer happy he would get on the phone with logistics and maybe get our stuff delivered as soon as possible. But no. Typical Asian style he made his sale got his money and doesn’t care about customers satisfaction. I highly do not recommend buying from Joe or Ashley. So more of an update….. we had to go through “corporate” and the main corporate office in Arcadia doesn’t deal with issue at the franchise stores in California and will just dismiss you and transfer you out to the local “corporate” office in the area. They proceeded to tell us that our order would be here on the 15th as per a manager and we could pick it up and they would wave the delivery fee. Well it’s the 15th and main corporate and local corporate didn’t know where the truck was at 10am. Waited till 11am and the truck is there but only with 1 item out of 3, that we were told everything was in stock and would be here on the 15th. Well everything is not here today on the 15th as promised and they are pretty much sayin oh well and oh we are sorry. Sorry doesn’t fix me having to take the day off of work or with taking one of my delivery’s trucks out of service off of its route for me having to do their job! So now another update. So the manager called me on Monday the 18th saying the last 2 pieces of our order would be here on Thursday the 21st and I could pick them up from the warehouse because otherwise they can’t make deliveries the same day or over the weekend and they want to charge you $200 and have to sit around all day waiting for them. So I took the day off for the 21st and scheduled a truck to take care of it. Well guess who called me today saying there is a driver issue with their trucks to bring stuff up from Southern California….. the manager. So now I have to take Friday off and schedule another truck out of service to do their job. I want to know how the hell a 10 hour trip at worst takes over 4 days to make this trip. So hopefully none of you order from Ashley’s! They have the worst and most awful logistics, management and sales team! If I could leave negative stats I would. I know I have told my family, friends and customers as well as my fellow racers that I race with around the globe and in the nation how horrible of a experience this has been.
Isabel at Ashley furniture is amazing. I was having a bad day after going to Rossos furniture and having rude service. Can in Isabel greeted us with a friendly smile. We are getting a couch, coffee table and dining set.
The salesman was super helpful and honest. I walked in just to get information and walked out having purchased a new couch and loveseat. They were the floor model and were half-price. With it being Labor Day, we didn't have to pay sales tax either. Nice!
If I could give negative I would! The ladies in this store where extremely rude and not helpful definitely will not be going back!
Joe is always very help and friendly! He’s helped us many times and we’ll keep coming back to him.
Nice selection of furniture items. Very helpful and friendly staff. They are not too intrusive and are helpful for measurements and looking up furniture specifics, such as fabric choices and other options.
Great People And Even Better Customer Service The Ladies In The Office Are Amazing! Great Variety Of Furniture. Pop In And Say Hello.
Our customer service with Mariela Olvera was#1 customer service..very professional and not pushing..great attitude..when we go again I want her
I received the worst customer service here. So, I found a sofa I liked in store, but decided to look up reviews first and do some research online. But, I found the exact same sofa cheaper at another retailer online, so, I called the Gilroy Ashley store to inquire about the item and the salesman I spoke with refused to price match the sofa saying the price online was "too cheap". I asked him about the Ashley Price match Policy to which he doubled down saying, "yeah, I'm not gonna do that" (price). When I asked to speak to the manager, he said "she's not here now" "and she'll tell you the same thing" and ended the call. Ashley you lost a customer who was ready to buy.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
