Ashley Store | Gilroy, CA 95020

I've been an Ashley furniture customer since I was a kid but after receiving damaged table and chairs they never replaced the items. Complete garbage. In addition, I bought the furniture protection which is also a scam between Ashley furniture and furniture care protection because they deny all of the claims filed. Very disappointed with the manager and the service. They delivered my product and had a touch up paint followed by laughing and saying it's magic. I'd rather spend thousands of dollars somewhere else.

Shipped me a damaged $3,000 table tried for a year to get it replaced and they are not helping with anything after a year of trying. Insurance I bought said it was up to them and turns out no one is responsible for it. The delivery drivers laughed that there were marks on the table and showed me their “magic trick” by using a pen to cover it up. After going to them since a child I will never buy from them again.

Well unfortunately we bought some furniture through them and Joe is by far the worst salesman ever and a typical Asian going word for word off a script and saying he is well within his estimate and dragging his feet and not doing anything to expedite our shipment. You would think to make a customer happy he would get on the phone with logistics and maybe get our stuff delivered as soon as possible. But no. Typical Asian style he made his sale got his money and doesn’t care about customers satisfaction. I highly do not recommend buying from Joe or Ashley. So more of an update….. we had to go through “corporate” and the main corporate office in Arcadia doesn’t deal with issue at the franchise stores in California and will just dismiss you and transfer you out to the local “corporate” office in the area. They proceeded to tell us that our order would be here on the 15th as per a manager and we could pick it up and they would wave the delivery fee. Well it’s the 15th and main corporate and local corporate didn’t know where the truck was at 10am. Waited till 11am and the truck is there but only with 1 item out of 3, that we were told everything was in stock and would be here on the 15th. Well everything is not here today on the 15th as promised and they are pretty much sayin oh well and oh we are sorry. Sorry doesn’t fix me having to take the day off of work or with taking one of my delivery’s trucks out of service off of its route for me having to do their job! So now another update. So the manager called me on Monday the 18th saying the last 2 pieces of our order would be here on Thursday the 21st and I could pick them up from the warehouse because otherwise they can’t make deliveries the same day or over the weekend and they want to charge you $200 and have to sit around all day waiting for them. So I took the day off for the 21st and scheduled a truck to take care of it. Well guess who called me today saying there is a driver issue with their trucks to bring stuff up from Southern California….. the manager. So now I have to take Friday off and schedule another truck out of service to do their job. I want to know how the hell a 10 hour trip at worst takes over 4 days to make this trip. So hopefully none of you order from Ashley’s! They have the worst and most awful logistics, management and sales team! If I could leave negative stats I would. I know I have told my family, friends and customers as well as my fellow racers that I race with around the globe and in the nation how horrible of a experience this has been.

Great Service! Quality furniture, fast delivery and assembly! Only took 2-3 weeks to get fully furnished

DO NOT EVERY GO HERE!!!!!!!!!!!!!!!!!! This place is one big scam!!!!!!! Then they do not return calls to make anything write, i definitlely am reporting the to better business! I spent roughly 12K in the store, relocated my life, first off, they would not honor the Ashely gift cards i had "they can only be used at a non franchise location" why is that my problem? secondly a few days after the purchase, i went to another location less then 30 min away, came to find out EVERYTHING was cheaper there, SAME company but overall would have been around 3500 less, but the Gilroy location would not honor the pricing and said we could cancel but charged a fee??? Robbery!!!!!!!!!!! The final straw as we were stuck staying with our purchase, the delivery guys majorly scratched our front door, paint came off, scratched our brand new floors. The guys made us feel guilty for reporting it state they would have to pay for it themselves if we did. This is ridiculous, ive tried calling the store, no call backs, and nothing being done to make this right! DO NOT GO TO THIS LOCATON, GO ANYWERE BUT HERE!

( edited) I'm rewriting this because I sounded like a karen)Left because some bald sales guy started getting after our sales lady Miriam and interrupted us asking questions and shopping. he didn't apologize or say excuse me.

My wife and I were in the market for a sectional and came here we were greeted by salesperson Joe who was polite and not pushy at all, in fact one of the first things he said to us was "I don't expect you to buy anything today, I just want to make sure you make the educated choice" and that sat really well with me, he showed us a few pieces and then let us browse on our own. We found one that we liked but just to do our due diligence we left and went to Living Spaces in San Jose where we were greeted by pushy sales people that wouldn't leave us alone so we left here and decided to check the Ashley in San Jose as well since it is a bit bigger than Gilroy. After looking around we found the same sectional we liked in Gilroy and decided that was definitely the one. Since we had to head back south anyway we decided we'd rather deal with Joe in Gilroy and went back where upon walking through the from door he greeted us and remembered both of our names. Joe is one of the best sales people I've ever dealt with on anything and I don't know what he makes but he needs a raise!