Ashley Store Gilroy, CA

The salesman was super helpful and honest. I walked in just to get information and walked out having purchased a new couch and loveseat. They were the floor model and were half-price. With it being Labor Day, we didn't have to pay sales tax either. Nice!

Came in here with my family to do some serious shopping and we were greeted by Joe! He's great! Great energy and has great recommendations. We got a great deal on the furniture we got! Joe is the man to go see! He's about his business because I noticed he started helping others when we wasn't done with us! Can't wait to get our furniture delivered.

If I could give negative I would! The ladies in this store where extremely rude and not helpful definitely will not be going back!

Went couch shopping here today and was treated like garbage. The girl who helped us had an airpod and was definitely not listening nor wanting to do her job. I was truly distraught by the attitudes. GO TO THE BLOSSOM HILL LOCATION

Came in on a Wednesday to look for a recliner for my father. Sales Representative Joe Rondez was the first to greet my husband and I with a friendly smile. He was very knowledgeable on the different recliners. I let him know we were just looking. He still treated us really nice. A few days later I brought my parents in and we purchased a very nice recliner from Joe. I wanted to make sure I gave him our business because he was the first one that greeted us in the beginning and was very friendly. Thanks Joe for a nice shopping experience. If you're looking for nice furniture and a good sales person ask for Joe.

Went to Ashley HomeStore to buy a complete California king bedroom set. Only needed just the headboard because we have an adjustable bed set, but also needed two end tables, a dresser, and a five drawer chest. We were helped by Mariela Olvera and she did an excellent job of answering our questions and pricing numerous combinations before we finally chose our set. Mariela was professional and friendly. They also negotiated some discounts at the end. Would definitely recommend.

Joe is always very help and friendly! He’s helped us many times and we’ll keep coming back to him.

Nice selection of furniture items. Very helpful and friendly staff. They are not too intrusive and are helpful for measurements and looking up furniture specifics, such as fabric choices and other options.

Always a pleasure trying to find the right piece of furniture or home decor here. The Ashley furniture employees always make it easy. The customer service is excellent and I never have trouble reaching anyone on the phone either. My husband and I purchased these recliners because they were just what we were looking for and even had an option to have them delivered and set up in our living room. We adore them and now Ashley furniture as well. They make it easy and pleasurable.

Great People And Even Better Customer Service The Ladies In The Office Are Amazing! Great Variety Of Furniture. Pop In And Say Hello.

Our customer service with Mariela Olvera was#1 customer service..very professional and not pushing..great attitude..when we go again I want her

I received the worst customer service here. So, I found a sofa I liked in store, but decided to look up reviews first and do some research online. But, I found the exact same sofa cheaper at another retailer online, so, I called the Gilroy Ashley store to inquire about the item and the salesman I spoke with refused to price match the sofa saying the price online was "too cheap". I asked him about the Ashley Price match Policy to which he doubled down saying, "yeah, I'm not gonna do that" (price). When I asked to speak to the manager, he said "she's not here now" "and she'll tell you the same thing" and ended the call. Ashley you lost a customer who was ready to buy.

Great selection of Ashly furniture. The building is large and well stocked. Most of the sales people are knowledgeable, although the day I shopped the sales person was new. They still did a great job of asking me if I was looking for anything in particular and took me to the area I had talked about. Although I didn't find what I was looking for this trip, I have purchased items from this store. Their delivery was on time and the men were careful of doors, walls. and the hardwood flooring. They were efficient and unpacked the items gave me all the paperwork and took all the packing material with them. I would certainly buy from this Ashly store again.

Amazing inventory

I came into the store in dire need of a new couch. This was our first couch my husband and I purchased new from a store so we were very excited to test out and get the full experience from buying a new couch for our home. Our salesman Ahmed was very helpful, patient and personable. He did a great job helping us and being patient while we sat on almost every couch. They were having great deals during Black Friday Nov 2021 and we pulled the trigger on a great deal we knew we couldn't pass up. We ordered a 2 piece sectional, corner chaise sofa and an ottoman. We were told the couch would deliver in late December early January. The time frame was not to big of a problem at first, our couch actually came very fast. Much faster than the ETA date and once it was in the warehouse (misleading the couches get delivered to Ashley Furniture warehouse in Salinas) we took a drive to pick up our sectional. The ottoman was not yet in and we were told it would be delivered once it came in. Fast forward a month later and we received a call that our ottoman came in January 27th, 2022 and was at the Gilroy store. We went that same day to pick it up and once we got home to open it up It was the WRONG color! We waited 2 months for the wrong ottoman to come. I called the very next day (1/28) to discuss the mix up and turned out the wrong item number was ordered. I left my information with an associate and was told a manger would call me back. Here is where it takes a turn and I have yet to receive any help. After 4 days have passed and I have still yet to get a phone call from a manager I give Ashley furniture a call (2/1/2022) and was told yet again the manager will call me. (2/7) Another 5 days no phone call I called Ashely Furniture in Gilroy , turns out the manager is out sick and they will forward my information to the manager in Salinas, Greg. (2/8/2021 Called Salinas Ashley furniture and Greg was with a customer, they took my information and he will call me once he is done. Great! Finally thought I would get somewhere.. Nope. (2/9/2022) I called Salinas, was told Greg was gone for the day but will be in Gilroy store. Called Gilroy and left a message. Greg called me back that evening and said they ordered the wrong item, I would have to return the ottoman and once I do that they can order the correct ottoman. I was not pleased with the way he handled this, I will not wait another 2+ months to order the correct ottoman color and wait for it to come in without being compensated or having any customer service. He offered a 10% discount on the floor model, that was the most he could do... SO I paid to wait 2 months, receive horrible customer service after they are unwilling to make it right and get 10% off the floor model where thousands of people coming in and out of the store put their dirty shoes on and they want me to bring that into my home. Unacceptable!!2/10/2022 I went into the store personally, thankfully the salesman was there and remembered me as soon as I walked in. I understand it was a simple mistake , I explained it was not his fault its the horrible service I have received after the fact and they still cannot make it right. I have not only gave them my business but I referred my family to them and they purchased a $4,000 sectional. I just want you Ashley Furniture Home Store in Gilroy to order my ottoman the correct color and deliver it to my house. When you deliver the correct ottoman the wrong color can be picked up. There is no reason why I as the customer should have to correct your mistake. .. The associate was unable to help me as she needed a manager so here I am 2/11/2022 Still waiting !-Nishelle Talavera Order 20039540 Sale Date 11/21/2021

I called yesterday with the item number and the person I spoke with was friendly. I told him the prices at Rossos furniture ($100 cheaper) and the guy told me that they price match and that he could actually beat anybody else his price.So I went into the store today and I had the item numbers written down. The guy that was there showed us the two couches that I had written down. They were much bigger than I thought so I looked around. There was a recliner couch that I really liked but it was priced at $1021. I had asked if there was a manual one that was cheaper because this is out of my price range. He pointed to one that was near it and I sat on it but it was much harder than the first one. I once again asked him if they do price matching and he said yes. I also asked if they have a military discount since the Navy exchange carries Ashley Furniture. But they do not have a military discount. So of course I looked up on the Internet to price match. I showed him what I found and he said I would have to pay additional $200 for shipping. I showed him the webpages that the same couch was priced at $791.78, $819.99 and even $831.99 on Ashley webpage. I showed this to the guy saying that the guy yesterday and he told me that they price match and this is even the Ashley HomeStore webpage for $200 less. He had the excuse saying that each store is individually owned. I said oh so in reality you're not gonna do price match so why do you tell people youll price match when you don't. He said he could do the $831 and $199 delivery, I said thats still over $1000. I told him that's fine I'll go somewhere else. This place is just greedy. They tell you they will price match to get you in the door but yet not follow through. I won't be back and nor would I recommend this place

I have purchased multiple items from Ashely's because I trusted their quality. I understand there are protocols to exchanging and returning items; however when I purchase the "best" quality mattress and in less than 3 years it became the most uncomfortable sleep and wake up with knots in my back. I called customer service explaining the problem but because it wasn't visible there was nothing they could do. I even purchased a couch and less than a year later the cushions flattened. It's very disappointing because I trusted their quality and now I'm stuck with worn out furniture that should have lasted so much longer.

I visit Ashley's to check out some dining room chairs, the sells clerk was somewhat helpful but didn't know his pricing very well. Let me start by saying they told me the chairs that I wanted were Were $309.95 each, when in fact the were that price for the set of TWO!They were trying to price gougeI didn't appreciate the dishonesty of this establishment. Check you prices!Stay away from this outlet as they are not very honest. I was very disappointed as I wanted to support local business but can NOT support an establishment that wants to over price you.

Nice store with different variety of furniture.

Helpful staff and they were eager to help me and solve my issues

Love the help and the discount they gave us. Only bad thing is that due to COVID-19 and the Delta varient my new sofas arrive in a few months.

Great furniture !

Spent $5,000 there 6 months ago. Juan was the salesman and he told me when I bought the couches if there was any major spills or tears on the couch within the first year, the warranty would cover it. Huge spill today, called and the lady I spoke with on the phone told me that it wasn't covered. Got a simple I'm sorry, not an offer to help pay or anything. After spending $5,000 there of my hadr earned money, I won't be going back.As a self employed business woman, I find it apauling that a simple sorry is enough after the amount I spent there. It's just bad business.

love this store. nice place to shop.

Thanks for the price match !!!

Friendly staff, staff wearing mask

GO SEE JOE!!!! You will not be disappointed. My boyfriend and I were trying to find a new comfy couch and Joe helped us find the one that was best suited for our new apartment. He was realistic with order processing times and did not up-sell anything. Great friendly goofy personality. Kept in touch through the buying process and was not pushy what so ever. Such a fun experience for us. Thank you so much Joe

If your looking for a place where you will feel like people take care of you, you must go here and ask for Joe! Joe is very friendly and knowledgeable and has your best interest in mind. He is personable and was so much help with all of my needs. I look forward to my table that I ordered with Joe and I thank him for helping me get what I was looking for.

The desk we got was so nice. We were surprised at the excellent quality.

Today, we were supposed to get our couch! (Yay!). Then... after waiting all day and still not hearing a peep, my husband called. Guess what? Still not coming until the first week of October! So my husband requested a refund, A few hours later I called back to try and salvage this whole ordeal... from the time they talked to my husband (which I heard the conversation on speakerphone) to me calling... it got pushed to the 3rd week of October! Seriously?! The kicker was when the lady said &"we tried to call you but your voicemail wasn&'t set up&". This is unequivocally false! We both run home based businesses so our voicemails are more than set up! $1400 and nothing to show for it. I really LOVE that couch but this is beyond ridiculous.

Great experience from the moment we walked in. Jose greeted us and pointed us in the right direction for sectionals. We found exactly what we wanted at just the right price! Looking forward to adding this piece of furniture to our home.

I bought a couch in June! Like the very first of June. They said 3-5 weeks for delivery... it's now September and still NO COUCH! They first said it was because of Covid, then it was because of the fires. They moved the date once and when I called yesterday to see when it's coming... now it's the 3rd week of September. I e ordered from Wayfair 3 times and gotten everything ordered including furniture and had it delivered!!!! I am ticked! I called our sales rep and he apparently got moved to a different store and supposedly he doesn't "get paid" until our couch is delivered but he's not available to help! Get it together people!

I have to say I&'ve had the WORSE experience with Ashley furniture my first and last to order from this company. Customer service is the worse. The furniture came damage they suggested I donated the bed are you F kidding! I called for over a month with no answer! They said I can&'t return it bcs I don&'t have the ups box that it came with after I was told I don&'t need it! They say they will call back but never returned my calls! Never never again will I order anything from Ashley furniture!

Great furniture. Nice people.

Love coming to this store!! Staff isn&'t pushy and willing to take their time to help out!!! Not the first time I buy and it won&'t be the last!! They got awesome deals!!

The sales rep, Carol Gonzalez, at this store was courteous and patient. She listened to what I wanted and did an outstanding job making sure I was satisfied.

My husband and I came during the COVID months and I was happy to see that all the employees were wearing masks and there was a sanitation station in every corner. Joe, our salesperson, was so great to work with. He was never pushy and gave us plenty of time to think and discuss things over privately. So far our experience has been really pleasant. I will update my review later once we receive our furniture, so that I can give you all details regarding shipping times and the &"white-glove&" delivery.

Wished they had better selection in store to see, but staff is is and helpful.

The salesmen are helpful, not pushy. We purchased dining set and after found the same set was cheaper on the Ashley's website, I returned to store and asked for the price match and they matched it.

We found the couch we wanted

Order from a professional furniture this place sucks! I ordered at the end of May it said I wouldn&'t get my order until June 26th I called to confirm the delivery and they said they wont have the main piece in stock until July 2nd and that&'s still not the day they will deliver. They blamed this whole thing on the Coronavirus! NO I have had Living spaces and Amazon and Wayfair deliver packages on time or earlier they just SUCK! I had to place a stop payment on my bank so they won&'t charge me because I can&'t get a call back, email, reach anyone my phone or online!!!!!

I just purchased a large amount of furniture for my new home in early March before the whole corona virus shut down happened in mid March they said my furniture would arrive in 3-4 weeks but now they closed down the whole store with out leaving a recorded message or a way to get in contact with management regarding our purchase. The sales rep nor did management reach out to us regarding our purchase to give us any updates or anything. I completely understand that world in on lockdown and a lot of businesses have shut down along with delivery drivers but some companies are still open and making deliveries and if they can&'t be on time at least they are staying in contact with their customers and giving them an updated ETA. For such a large company this is very frustrating they don&'t have a customer service number or anything. I will NEVER purchase anything from this store again and I will file a formal complaint once they re-open.

Nice store! Nice staff!

I have shopped here before and was happy with the product and service. Tonight was a whole different story. We found a bedroom set and a TV stand we liked, but the salesperson we had kept running between customers. He would say &" I&'ll be right back, let me look that up&" then go help another customer. When he came back he had to ask what we like to look it up. At one point we were left in front of a TV console to find things on our own. The store was really not that busy, I counted 3 or four other customers. There were at least three people at the desks and a number of store employees sitting on couches with a person to greet you. Just no one that would just help us with a price and availability. After leaving we met another couple on the parking lot who left for the same reason frustration. This seems to be a top down issue. Whomever is managing this store may want to readdress customer service and training, or not. But I left with a &"never again&" feeling.

My fiancé and I were shop for a sofa and were working with a budget and had looked at a lot of places and was told to go to Ashley's. we walk-in and were greeted at the door by Joe one of the sales people I was Asked if we had any questions. We let joe know we wanted to look around and would let him know if we had any questions. After a few minutes my fiancé and I asked for some assistance Joe very eager to help explained the product, how to maintain it and how the The extended warranty worked. We let and did not purchase anything at that time but we went back a week later and Spoke with Joe again and we purchased a sofa and the Warranty. He mad everything very clean and I'm very happy with my purchase. Thank you Joe.

Store is nice, wasn&'t pressured by any sales representatives while we looked throughout the store. Picked a sectional couch and had Joe help us out. Joe was a nice guy and helped us with the purchase. The lady doing the paperwork said do not call, they will call us for a ship date in next 7 to 10 days. I ordered this on 12/6/19 to get it in before Christmas. 2 weeks passed and I had to call them only to be told that due to someone being sick nobody realized my couch wasn&'t delivered. That&'s the worst excuse ever and just shows the managers incompetence. 1 employee out and it gets pushed aside.In the end it took until January to get it into my house. They kept saying they would refund the delivery charge but that never happened even after calling a few times. Manager never got around to even talking to me, too busy.Not going back for the table I had an eye on and do not recommend to anyone due to the delivery issues.

(Translated by Google) Very nice furniture (Original) Muy bonitos muebles

I wasn&'t in the mood after long holiday nights back to back but reluctantly I went because my hubby wanted to look at the sales well thank Goodness I did ! We walked into this beautifully clean , organized, beautifully loaded up with stunning furniture for such amazing holiday sales and deals ! Manny greeted us like no other ! Super sweet , very professional, very charismatic and welcoming!! He didn&'t badger us or follow us which Is unlikely in this type of store but not this one or at least not Manny . He was AMAZING! He gave us a deal we couldn&'t refuse so willing to work with us and accommodate our needs ! We bought a beautiful dining set and I LOVE IT!! Upon checkout I was able to meet sweet Nicole who is so nice does the billing and the Manager Rosie she is not only beautiful but she is running an amazing store ! She prides herself on costumer service and she should take the award for running her store like a well oiled machine ! I want to thank you Ashley&'s in Gilroy near Ginger Cafe was such an unexpected night meeting beautiful people and coming home with a sTunning dining set ! Thank you night crew staff / squad for our amazing customer sErvice we had tonight ! Highly recommended 5 stars !

Awful. Three weeks later I’m still waiting for a couch. If you go to Rosso’s they’ll deliver and assemble the next day! And they offer financing which Ashley didn’t mention. Ashley didn’t say we’d have to assemble anything either. Go to Rosso’s!!!

The service was great and friendly.

Beautiful product, very functional! No follow up from the sales person! Which could be good or bad 😉

Decent quality at very affordable prices. Makes choosing furniture easier because you are comfortable that the investment is low enough that even a short product life will still give a good ROI. - We had previously struggled to make a high quality (and price) leather living room purchase. Instead, at these very reasonable prices we feel confident that even if we need/want to redecorate in only a couple of years that we won't be held hostage by the feeling we can't because we have to get 20 years of use out of an expensive living room set. Meanwhile, their selection available on the floor allows us to inspect and test enough choices to find the quality surprisingly good at this price point.

I brought one of our Spanish speaking employees to Ashley yesterday (Tuesday) to help him buy a sofa on credit. They had several Spanish speaking people there to help him. They were very kind, patient, and attentive. They helped set up a credit account and we were able to complete a purchase of a sofa and love seat. We appreciate the extra time they took with us to make this happen.

I was there over the weekend and Gina was the sales person to help us and she gave us horrible customer service, she cared more about making the sale then helping us fine the right living room set, she left us to help other people just to come back and asked us if we are ready to buy.

This place is great. We decorated a condo 2bdrm 2.5 bath for around 7k and I couldn't be happier. The furniture looks great and the quality is good.. Great salesman.. Manny. Good eye and very helpful with selection. We always ask for him.. I was impressed with their up to date selection.

My family and I got a lot of stuff from here, thousands of dollars worth of stuff. One item being a couch. Less than 6 months the couch starts ripping and the back wood broke. I called and they said I had to send an email of pictures of the couch. I did everything I had to do and they never emailed back. I sent another one asking for an update. Also called many times and was always told they "needed to look into this and call me back" also asked for managers and for some reason the managers are always on a call. I've been ignored all this time with my many attempts at calling. Finally got through to someone and they said they need to take our couch for 2 weeks!!! I did nothing wrong. Yet we need to be without a couch for 2 weeks!!???? Spoke to the owner and him himself is just as rude as his employees. Not once did he apologize. He actually accused me of calling the wrong store and talking about a different couch. After telling him I have emails and I know what couch I'm talking about, he still said he needed to review the emails to make sure it's the couch I got there. As if I would waste my time calling the wrong place!!! Rude horrible customer service even from the owner! DO NOT COME HERE! They want your money and are not willing to help if their furniture ends up cheap and breaks!

Bought all my living room furniture there.

We stopped by the Ashley store in Gilroy to look at a dining room set and new livingroom set. Sales representative Gina showed us the furniture and gave us a great package deal that includes free delivery and no sales taxes for the labor day weekend.

Went to purchase a sofa for my mother. Who is very particular. Met Manny (sales associate). I can honestly say I have never had a better experience purchasing furniture. In and out in about an hour. Manny knows what he's doing. If you're in the market for any new furniture go see Manny!

The furniture at Ashley's is not the problem, its Management. Please keep in mind that both the Gilroy and Salinas location are locally owned by Greg. If you have an issue with any part of your transaction, the corporate store cannot assist. There is NO grievance process which means your stuck if there is an issue. Salesperson sold us a bed that was not a platform bed as we requested and now have to buy a box spring. Owner said it was miscommunication and I'll have to buy the box spring. He'll even split the cost (oh, how nice). Either way, I have to pay more to use the bed because of a sales clerks misunderstanding. Kinda sucks that there is no corporate assistance. Buyers beware!

Went shopping for various items for my new home and was pleased by the selection and did find items that suited my needs.

We ordered 3 pieces of furniture on May 6th. Manny was our sales person and he was wonderful, didn&'t pressure us, offered us a few different options to fit our budget and style, was great. However, it&'s been almost 2 months and we haven&'t received any of the furniture we ordered. Why order from a store if you&'re going to wait 2 months?! We got a call over a week ago stating that one of the items was still on back order, so I asked that the other 2 items be delivered asap. The woman on the phone was less than pleasant and less than helpful. She said &"Oh well one of the items is in, and the other isn&'t so we&'ll deliver when the second item arrives, but that could be another 2 weeks&". I asked to speak with a manager so that I could get the dresser delivered because we are still living out of baskets. She said the manager was on another call but would call me back. Well...a week and a half later, no call from the manager, and no call for an updated delivery date. For the amount of money that you spend on delivery alone, this place is 100% not worth it. I suggest buying from a &"mom and pop&'s&" store, or buy online, just not at Ashley unless you can afford to wait FOREVER to receive what you&'re paying for.

I was a customer here & my review got removed along with my father's review. I purchased a bed here that cost me 2k. Being a college student, I had saved up for many months to purchase this. I was told if there was any issue with the bed, it wouldn't be a problem to exchange or return & also the manufacturer had a warrantee as well. I left happy & scheduled a delivery for my new bed. Once my bed arrived, the delivery people had the most difficult time getting it up the stairs (it was a tight fit) I heard a crack and asked them what had happened. They told me the bed was still fine and there was just a minor dent on the side from the tight fit. I immediately called Ashley furniture to get a refund and it was horrible. It was a back and fourth game with the store manager trying to get my money back. She told me that since the bed was a floor model, it was final sale. I was so upset. I sent photos of how bad the bed was damaged on the side of the frame. Nothing... then I took to yelp & had other people take to yelp what had happened to me. immediately they called me, refunded my money, and requested the reviews to be removed. Now I'm re writing my review after I got my money back to tell everyone to BEWARE! This place sucks and they lie about lots of things. They told me I purchased the bed already damaged, and the drivers had no issues getting it up. Bullshit. Why the hell would I pay 2k for a damaged bed? Do not buy ANYTHING here. This store needs to be closed down ASAP.

I was a customer here & my review got removed along with my father's review. I purchased a bed here that cost me 2k. Being a college student, I had saved up for many months to purchase this. I was told if there was any issue with the bed, it wouldn't be a problem to exchange or return & also the manufacturer had a warrantee as well. I left happy & scheduled a delivery for my new bed. Once my bed arrived, the delivery people had the most difficult time getting it up the stairs (it was a tight fit) I heard a crack and asked them what had happened. They told me the bed was still fine and there was just a minor dent on the side from the tight fit. I immediately called Ashley furniture to get a refund and it was horrible. It was a back and fourth game with the store manager trying to get my money back. She told me that since the bed was a floor model, it was final sale. I was so upset. I sent photos of how bad the bed was damaged on the side of the frame. Nothing... then I took to yelp & had other people take to yelp what had happened to me. immediately they called me, refunded my money, and requested the reviews to be removed. Now I'm re writing my review after I got my money back to tell everyone to BEWARE! This place sucks and they lie about lots of things. They told me I purchased the bed already damaged, and the drivers had no issues getting it up. Bullshit. Why the hell would I pay 2k for a damaged bed? Do not buy ANYTHING here. This store needs to be closed down ASAP.

We went in looking for new sofas, we walked the whole store and tried different sofas. We ended finding the sofas that we liked but no sales associate was available to help us so we assumed they where busy but then we saw some other customers walking and rught away the sale associate i believe he said his name was tom approached them to assist them right away. So they just assumed that because we are young we dont need assistance. We decided to leave and order the sofas online which they where cheaper.

Great service, Manny T. was friendly and helpful and staff was a pleasure to work with. Purchased an arm chair for my mother in law here and they made it quick and easy! We will be going back for future purchases!

Great customer service, told then we came in with a small budget and we still got a good deal. Gracias Manny T.

Nice showroom and if they dont have on floor they&'ll get if for you promptly. Very friendly sales and very big thanks more specifically to Adam Pina. Very knowledgeable gentleman. He went above and beyond to help us in the past and again just now! Kuddos!

I bought a couch from this Ashley's furniture location in December. I was helped by sales associate Manny and sold extra insurance for my furniture. He assured me the insurance from Guardsman would cover the fabric if my husband accidentally ripped it by sitting on it with his keys still on his belt loop (this unfortunately happened to our last couch). Well we had an accident, but at least I had my Guardsman insurance right? Wrong. This insurance company is a scam, please be careful of shady salesman who try to sell it to you. It's to late for me, but not for you.

I HAVE NEVER HAD SUCH AN AWFUL experience with such a reputable company. So appalled at the amount of money we spent with Ashley Home Store in Gilroy only to not have the furniture we bought almost 3 months ago. We thought by going to such a reputable store we wouldn&'t get the run around but we bought a whole new bedroom set 3 months ago and still don&'t have our bed and our dresser came with a huge paint blob on the front. 2 months later they finally decide to bring us a new dresser and it came looking like this? ‍ I don&'t even know what to say besides it looks like we made the dresser ourself? I seriously don&'t know what to do bc we should&'ve just kept the old one but why should we have to chose between an orange paint blob on the front or mismatched wood panels? I can&'t say I would recommend this place to anyone the store itself is beautiful and love the furniture it portrays but when it&'s delivered not the same. I just want to cry when I look at my new dresser!

Just browsing. No pressure sales team.

Thursday night 1/10/12 my husband mark and I were in Ashley looking for a living room set for our daughter, we had Eduardo showing us around the store even tho we had told him we lived in daly city and we would most like buy in San Francisco, that didnt stop him from being so helpful. Overall, it was a great experience at Ashley in gilroy.

I bought a king and queen bed with mattresses and night stands and it took a month and half to receive the king bed. The queen bed took another four weeks to arrive. I called numerous times and left messages and finally asked to speak to a manager and my message was left with Rocio who I voiced my disappointment for the tardy delivery. I was refunded my delivery fee for the inconvenience, but after many calls and messages, I never received the screws to anchor my king bed's support and mattress. Bad experience overall, and I will be paying off my balance soon. I strongly urge anyone to head to Rosso's in either Gilroy or Morgan Hill and avoid a massive disregard for customer service. Nobody needs to be treated like this!

I'm thrilled we cancelled our purchase after waiting almost 2 1/2 months for furniture. We were never called to be updated about it being on backorder or out of stock. We literally had to contact them to keep inquiring, until we just did screw it--we will cancel and go elsewhere. Went to Rossos furniture store and they took great care of us, plus we bought more and WE GET OUR FURNITURE IN 2 Days!!!!!! I've never had a horrible experience when dealing with Ashley Furniture store but this store ruined it forever for me and they'll never earn another dime from me!!!!!! Nothing on their floor is in stock SMH... Never heard of such nonsense in my life. Be weary of the salesman Adam--he's all about a sale and cares less about you and general customer service. I'm unsure why he's still employed there because he's a shady and awful guy to deal with!!!!!!! Don't trust this store location AT ALL!!!!!!!

Too expensive