Ashley Store Hawthorne, CA

I just recently bought a new sofa for my den and a recliner for my living room from the Ashley Furniture in Hawthorne, Ca. I am the type of buyer who likes to look around before being assisted. I was greeted very nicely by Rico and he asked if he could assist me. I told him I just wanted to look and will let him know if I needed any assistance. I knew they would have the type of sofa I wanted it just would be a matter of finding the right color. So when I found the type of sofa I wanted I asked Rico if it came in the color I wanted. He took no time finding the sofa in the color I wanted. I also found the perfect recliner. He was very professional and helpful! I was contacted by Customer Care in a timely manner regarding confirming my delivery. My items were delivered on the day they promised. The delivery guys Rick & Pedro were awesome. The Customer Service I received from beginning to end from everyone at Ashley Furniture was great! I highly recommend you check out their location in Hawthorne if you are in the Los Angeles area! I promise you will not be disappointed! I definitely will go back there myself! I hope you found this review helpful!

I had the pleasure of meeting Phillip, the manager, and Javier, the salesperson. Both were exceptionally attentive and provided outstanding customer service, making a positive impression.

Very good customer service

The salesperson who greeted me had great customer service since the beginning. He listened and understood what I was looking for and provided me with great ideas and items I was looking for.

Very friendly and knowledgeable salesperson - transaction went smoothly and stress-free

Amazing customer service by the manager Johnny and sales worker Simon. Gave the best deals and made sure you were comfortable. Highly recommend stopping by their store to get the best deals!

Great customer service!!

Filed a complaint because of a miscommunication with salesman. Managers and staff are excellent.

You must go here !! I went to 6 furniture stores before coming here and I was going to pay more in the other stores for cheap material so thanks to the sale manager Johnny and Rep Karen they helped me out so much . Great deal, fast service , flexible with delivery date and amazing customer service. I’m definitely coming back here again for all of my house needs .

I was looking for dining chairs with very specific characteristics. Simon was very helpful and attentive to my needs. Thank you!

Professional and friendly staff. Very welcoming. So many styles to choose from. Prices are decent for the quality.

Everyone is very, professional, helpful and caring.

(Translated by Google) My experience can be summed up in one word: “excellent.” (Original) Mi esperiebcia se resume en una palabra “exelente “

Helpful sales people, but not too clingy that you can't wander around on your own and take your time.

The associate was very informative with the sale prices and the different box springs and bases, He was very patient and gave us time to shop with no rush, Would definitely recommend,

Amazing job. My delivery window was 8-12pm. These guys were in front of my house at 630am. Brought everything into my place carefully and set everything up. Awesome job!!!

Came in store an found just what I wanted, per the email stating out of stock...I love It! I get what I want and reasonably priced with great customer support. Thanks!

I came here because I saw a deal online but left with an even better deal. Rico helped us out he went above and beyond for us. This place has some of the best customer service.

1000

JB and Joshua were amazing!! They were so helpful.

My daughter and I had such a wonderful shopping experience! Javier was our sales rep. He was helpful, patient, and kind. He is truly an asset to your company. Oh and I loved my purchase!

Floor sales rep was attentive, patient and had immediate answers to all questions!

I stopped by the Ashley Furniture Store in Hawthorne today and was so thankful for the individualized attention I was given by their wonderful Representative Gabriel. He answered any questions I had about various products and helped me with my purchases. Thank you so much Gabe and your wonderful manager too. I appreciate your patience, allowing me to make the choices that were right for me.

It was 👍 ok the people did take care of me

Great customer service.

Very helpful !!!

Very helpful!

Very accommodating employees .. and respectful… store is sooo clean… thanks Adam Mandel …👍👍👍👍👍

Found the sleeper sofa I wanted and the service was great!

I was very impressed with the service I received yesterday! Adam was very knowledgeable, courteous and professional. Adam answered all my questions and I made my purchase feeling very pleased.

Wonderful experience

Here’s an update so I left a one star about my dresser I Had ordered online and Ashley responded with we will be more glad to help you. We set up the shipping information. They said they were gonna send the parts I needed to me (I have the emails to prove it! )that was back in October Still have yet to receive the pieces I need so my dresser can be a dresser. Ashley kept telling me the small little pieces that I need for my dresser drawers to go into my dresser are on backorder Maybe I’ll get it next year 2026 ($200 down the drain) Lesson learned…Don’t order stuff from Ashley online because if it’s missing any parts chances are you’re not gonna get them and you’ll end up with a dresser that you can’t put together. Going into the store and buying stuff is fine because then you can take it back to the store If you have any problems. With an online order you are not allowed to go to the store and pick up the parts you need. You let me down Ashley, please do better.😭

GABRIEL WAS THE BEST! He was a good guy and gave me the best deal

I recently visited Ashley Furniture and was thoroughly impressed by their exceptional customer service. Desiree was incredibly helpful, attentive, and went above and beyond to ensure my needs were met. Desiree provided us with personalized assistance, she was very knowledgeable about the product and provided us with the best deals. I highly recommend her to anyone looking for top-notch service.

I went in and had Ben as my sales rep. He and Jonhny really took care of me! Ben was patient with me and my indecisiveness. I didn’t feel pressured to get something I know I didn’t want. It was an overall great experience. I’ll be back for sure!

Sales representative Adam (Hawthorne location) assisted me with purchasing furniture. , His knowledge of beds was exceptional. He was incredibly helpful in showcasing different styles and selections while being mindful of my limited budget. I plan to return to Ashley and specifically request Adam to purchase a few more items. I am very satisfied with the professionalism he provided.

Gabriel Martinez , It was a pleasure working with him.

Customer Service was awesome. Bejamin Silver and Simon did a great job. Plus Ashley has a good setup. Good pricing. Thanks Hawthorne Ashley.

I wanted to take the time to write a review for Adam Mandiel. I recently went into this Ashley Home Store to look for a new couch. Luckily, I was able to find one I really liked and Adam provided exceptional service to me as a customer. He answered all questions I had, walked me through the delivery options, and made me feel very comfortable with the whole process. He also didn't force anything on me, which is hard for sales reps to do. He provided all the information for me and made the decision of buying from Ashley very simple. The furniture arrived to my home the exact date that he said it would, bright and early, and the delivery service was very professional. Overall, I couldn't be happier as a customer with this store, especially with how Adam handled everything. I will definitely be back in the future for any other large items that I need and will definitely seek him out again. Great job on hiring and training your staff Ashley!

Salesman was very knowledgeable and helpful

I’m very upset because I went to buy a couch and I parked in the Ashley store parking lot I always buy all of my furniture in this store. I found the couch that I wanted and I went outside to my car to get my Ashley credit card and my car was gone the furniture store called the tow truck to take my car because it was trespassing like what…. I'm buying furniture. Also, when I walked in the guy who was welcoming people looked at me up and down as if I wasn’t gonna buy anything 👎👎👎thanks Ashley store I had to pay $400 to get my car just for 1 hour I was parked in the lot where I was buying something from you guys.

Save yourself the trouble and do not buy anything from here. It’s been a A disaster from the beginning. I purchased the couch online and then four days later. I was told that my order was canceled because the third-party who verifies your information couldn’t verify my banking information even though I did not purchase the couch with any banking information, I used a credit card. so I had to go in store and re-purchase the couch, pushing back my delivery date by a month, I use the same credit card that I used to purchase it online and everything went through. There’s zero reasonable explanation for the first one not going through. When my white couch was delivered, it was covered in dirt. I was told Customer Service would be contact me the next day regarding scheduling a technician to come out and try and clean it, it was almost a week before anyone got back to me. It took me contacting the person I bought the couch from, Victor sending him a formal message documenting all of the times I’ve reached out to him and Customer Service and not received a response And threatening to have them dispute the entire charge through my credit card company before I got a response. A week later they sent out a technician to try and clean it. It was not cleanable, so they sent me a replacement couch. That was also covered in dirt and the dust cover on the bottom was ripped off after receiving a VIP inspection. I’m unsure how this passed in the first place but not socked. I’ve now been waiting over five hours for the technician to come and try and clean the new couch, they are late outside of the window provided, I’ve received zero communication about when they will arrive. I spent thousands of dollars on this couch, I’ve also spent hours of my life contacting these people to try and get this couch delivered to me in the state that it should be originally. There’s no reasonable explanation as to why it is this difficult to get a couch delivered in pristine condition. Don’t buy anything from the store. It’s awful. It’s a waste of time. Go to Macy’s go to Wayfair go to Amazon go to any other place that sells furniture

Adam who helped us was not only helpful but very funny and made the shopping experience a good time

My husband and I came In to Ashley’s in Hawthorne , in search for a new bedroom set and we met Benjamin a very honest and experienced sales associate. He guided us with the most amazing information that led us to find a beautiful set and along with Johnny . They made this purchase pleasant and very straightforward. My husband and I are very happy with this purchase Thank you Benjamin and Johnny .

I put down $1,200 on a sofa purchase. I changed my mind two weeks before delivery and went in the store to request a refund. Four days later, they have not processed my refund and plan on delivering the order!

Everyone was nice and friendly and very helpful

The service manager was very friendly and explained everything very well. Worked with me to be sure delivery was set based on my needs.

We went to the Hawthorne location and Ben Silverstein was absolutely amazing. He helped us with just about everything we could need. We had gone in one day, went to look at other shops, but came back the next day because of Ben's ability to give us the best bang for our buck. He did an amazing job and if we ever need anything in the future, we know who were going to go see.

Got a great deal on some barstools with great service !

We loved our salesperson Benjamin Valencia. And we were very happy with the store and the selection of furniture. We look forward to our items being delivered.

Great customer service, comfy sofa

There should be a lot of people like Latrise, who work at the Harthorne store, who take pride in her work and servicing customers, and if she isn,t up for managerment then she should be promoted to one.

If I could give a negative number I would. I bought a sofa and recliner before Thanksgiving, asking it to be delivered 12/21....In the mean time I've got rid of my old sofa and chair. I'm having people over on 12/24...NOW I GET A CALL SAYING THE ORDER WILL NOT BE HERE BECAUSE WHAT I BOUGHT IS ON BACK ORDER AND IT WILL NOT BE DELIVERED UNTIL JANUARY 1,2025!!!...The Sales person who has an IPad said it was in stock on the day I bought it..WTF so what did I buy air? I have no furniture and I'm suppose to have people over on Christmas Eve...So I guess I'll just have to cancel because I have no furniture and no where to sit! Never again will I buy from this company...

Desiree M. was awesome and helped me complete my dining area! She exceeded my expectations and blew me away with her kindness and expertise/advice. I had a bad experience at a different ashley store but I love Ashley furniture so I tried a different location (the Hawthorne store) and was well taken care of. THANK YOU DESIREE!!! I will be back at this location to see DESIREE!

(Translated by Google) Do not buy from Ashley Store, they sell products that do not work and then do not give a guarantee on said product even if you pay for an extended guarantee. They make many excuses and when you demand your money or bed back, they refuse or offer you a false solution. (Original) No compren en Ashley Store, venden producto que no sirve y luego no dan garantía de dicho producto aunque Pagues garantía extendida. Ponen muchas excusas y cuando reclamas que te devuelvan el dinero o la cama, se niegan o te ofrecen una solución de mentira

(Translated by Google) It is the first time that I go to this furniture store and it is very different from others that I had been to. The furniture looks very good quality, different designs, the man who served us was very friendly and they have online service but we wanted to see it in person and that same day we bought what we were looking for (Original) Es la primera ves que voy a esta muebleria y es muy diferente a otras que había ido la muebles se ven de muy buena calidad diseños diferentes el señor que nos atendió muy amable y tienen servicio en línea pero nosotros queríamos ver en persona y ese mismo día compramos lo que estábamos buscando

Very friendly no pressure and got what I needed

(Translated by Google) Excellent Jhon and he took great care of me and my partner. (Original) Excelente Jhon y nos atendió súper bien a mi y mi pareja

Gabriel Martinez is an amazing person. Extremely friendly and helpful. He made it very clear and easy for us to choose the best option. Definitely recommend him 10/10. Thank you Gabriel and thank you Ashley ✨✨

Overall Great buying experience!!!! Benjamin and Johnny were very helpful in search for the perfect gift for my mother. They both went above and beyond in my search. Highly recommend both for all your future furniture buying needs. Will come back to do more business here in the future !!!

Gabriel was the best customer service rep...

Johnny and Ben were extremely helpful. 10/10 customer service. Definitely recommend this location.

Thank you Desiree M. The service was absolutely amazing and helpful. We appreciate the time and patience she had with showing us around and all the options available. Will definitely come back!

Gabriel Martínez provided excellent customer service and was very friendly. Explained and answered all my questions and was very patient.

Just bought the perfect sofa for my home. Johnny was so helpful, he helped us from the moment we entered until we stepped out, he answered all of our questions and showed us the different models of sofas available without rushing us. Definitely recommend going to Ashley’s furniture for all of your furniture and look for Johnny and Benjamin.

jonny and ben were very helpful and well spoken and made we left with something we love

Very helpful and kind.

Benjamin was super helpful explain everything well , and took his time to help me and my family .

Benjamin !Great customer service! Thank you!

Gabriel Martinez was amazing

So kind and polite

I went to Ashley's to buy a bed frame and without any hassle. I purchased on within 30 minutes. The salesman that I was working with was kind and knowledgeable.

Wonderful experience. Desiree was great. She knows her furniture and took pride in pointing out all the chairs features.

Benjamin Valencia and Jonny Figueroa are top level sales representatives with outstanding customer service. They were able to answer all of our questions and meet our expectations. We did not hesitate to purchase from Ashley, it was in part to these two associates. Benjamin has amazing customer service skills; He greeted us with high energy and carried that spirit throughout our entire experience. Benjamin was able to advocate for our needs and Jonny was extremely supportive of our vision. Will definitely be coming back!

Jonny and Ben Valencia were wonderful! Very professional and courteous. Very helpful! Got me the piece of furniture I needed easily.

Thank you Benjamin Valencia. Very helpful and polite sales man.

I ordered two mattresses, one arrived on time and they told me that the other would arrive in 10 days, and it didn't arrive so I called to see when it arrived and they told me that they would send it to me in 40 days after my purchase, if I bought a mattress it is because I need it, so I better cancel it.

Sales rep was very helpful and knowledgeable about all furniture. She made it very easy for me to make a final decision of what I wanted.

Desiree M Was the best I absolutely love her customer service and product knowledge I highly recommend shopping with her

We were able to find the pieces to match our family room and Ben (“Big Ben”) was very helpful. No pressure sales approach which was nice.

Adam and Johnny were INCREDIBLE ! I couldn’t seem to find a sofa that checked all my boxes and finally with their help found the perfect one ! I can’t thank them enough and look forward to buying all the remainder of my furniture from these two and Ashley furniture ! Thank you so much Adam and Johnny !

Nice store with professional staff

We loved our Ashley furniture purchased

Came in here knowing exactly what sofa we wanted, and Johnny and Adam provided exceptional customer service. They were extremely knowledgeable and funny, I would definitely come back for any other purchases because I’ve been to a different location before (Lancaster) where I wasn’t assisted…. So thank you again Johnny and Adam!! 100/10 experience and customer service.

I recently purchased a recliner love seat. There were some mechanical issues which the in-home tech felt shouldn’t be fixed, rather a replacement was ordered. The new recliner was delivered in a timely fashion and the delivery team was very professional. I would go to Ashley for other furniture items without hesitation.

Great

I like this furniture store because of the selection and prices. Salespeople try to make it work within your budget.

Johnny was the best,both professional and courteous. He went out of his way to make sure I was completely satisfied with my choices. I will definitely go back for future purchases.

Super happy ❤️❤️❤️❤️

Johnny Figueroa was very knowledgeable and friendly. He made it a pleasant experience

Johnny and Valencia were amazing! Super knowledgeable, helpful and quick. Come buy a couch from them!

My sofa was great. Delivery has always been a problem. I was told they would call me ahead of time before arrival and they didnt. On top of that they came 30 minutes earlier than what I was told. I was taking my kids to school and wasn’t home

The manager at this location has a terrible character zero customer service he talks to people anyhow without respect

Awful customer service. Saw a table there, bought it, and walkin out the door saw one I liked better. Not 3 min had passed and said I now want the new one. They COULD NOT cancel the first sale. So we were going to have to buy the new one and RETURN the one we didn’t want. Gets better. The new one was a floor sample and we could take it home, but because the next morning some store big wigs were coming to check out the store they said we couldn’t take it with us. Had to come back in the morning . We live 10 miles away! Argued with the manager to no avail. The place is the size of a mini football field and I said you really think the big wigs would notice one missing table!!!! Well came back the next day to pick up the table and sure enough one of the big wigs was ther,explained the story, and he COULDNT BELIEVE we had to come back. Yup! Story doesn’t end! We had to wait 2 weeks for the delivery of the table we didn’t want, then call them to come pick it up. Try getting to someone at the store who knew anything about picking up our table! And they wanted to charge us! Well finally, after many phone calls, they come to pick it up. Said it would take a week for our credit of $400 to come back to us! Nope!!kept calling. No one had any idea again. Well I finally contacted my Visa card and disputed the charge. They have not heard from Ashley and have 2 more days until the case is dropped and I keep my rightful credit amount. They are so sweet and accommodating when you walk in to buy, but then——-WATCH OUT. STAY AWAY.

(Translated by Google) Lousy I bought a shelf for my TV from the big ones; on the day of the sale everything was fine when I went for it, they didn't allow me. Taking it, I said why it was at night and someone from there had to help me because they didn't allow us to do it to protect the furniture on the floor; I returned after 8 days with my 3 brothers in the morning, no one helped me. No one was present, we took it out in parts. the store we had to go down and disconnect a TV that was there and put it on the floor, move around and move the furniture on the floor. V running the risk of doing damage so we can get through it, the experience is horrible. The worst thing is that I have Seller was there and completely ignored me he was sitting in front. From a computer in another section, I think because of this class. The store is always lonely when it comes to sellers. Thank you (Original) Pésima ; compre un estante para mi TV delos grandes ;el día de la venta todo bien cuando fui por el no me permitieron. Llevarlo disque por qué era de noche y tenía que ayudarme alguien de allí pues no permitían hacerlo nosotros por proteger los muebles del piso ;regresé a los 8 días con mis 3 hermanos en la mañana igual nadie me ayudó Nadie estaban presente lo sacamos por partes de la tienda tuvimos que bajar y desconectar un TV que estaba allí y ponerlo en el suelo ,pasar y correr los muebles del piso. V corriendo el riesgo de hacer un daño para poder pasar nosotros ,horrible la experiencia. Lo peor es que he el Vendedor estaba allí y me ignoró por completo el estaba sentado en frente. De una computadora en otra sección, creo que por esta clase. De vendedores la tienda siempre está solitaria . Gracias

Delivery process and customer service terrible. Will never use Ashley again

What a wonderful store- everyone is so friendly and helpful and ready to make a sale and willing to work with delivery dates and even helped us find someone to come pick up our old sofa for us! Definitely recommend this Ashley store!

Johnny manager and Desiree consultant helped my mom get her dream bedroom. They were super helpful and great attitude. Super professional!

Great service!!!! Johnny and Desiree provided amazing service and were very friendly!!!

Johnny and Desiree amazing service and friendly

(Translated by Google) Super recommended, customer service is excellent and especially in Spanish, thanks Jonny and Adams 👌👍 (Original) Súper recomendado , la atención al cliente es excelente y sobre todo en español , gracias Jonny y Adams 👌👍

Great experience! Amazing customer service and help from Manager Jonny and Benjamin!

Okay so - Johnny F. - and Ben S. - excellent Service, knowledgeable about the products, promotions and has a great aesthetic for interior design, made sure I got the best price and quality for the size and scope of my space, made sure I stayed within my price range, great personality and made it fun and easy.

I got a good deal, and had the best service and was having the best time getting these deals with not getting stressed with Adam and Johnny.

This was my first time purchasing adult furniture and as soon as I walked in Ben Silverstein was the guy! Helped me out very much with the assistance of the Johnny! Very amazing experience

I met some very nice people today. They were so kind and respectful. It was really wonderful to be around them. Shout out to Jhnonny and Benjamin

The go to furniture store in the South Bay. Customer service is AMAZING! Best quality and unbeatable prices. Ask for Adam hands down the best sales person and Johnny who is the manager is very friendly and understandable of your budget. Overall Adam and Jonny are an amazing team. Thanks guys!!

Benjamin Silver and Johnny Figueroa were

Jenifer was great, very patient and kind !!

Super nice people! Adam helped us out and made it fun and easy to pay for a $1500 bed frame, I know he’ll enjoy the joke if he sees it

Adam Mandel is by far the best trusted advisor at Ashley furniture. He took care of my mom and helped her discover a dining set that she absolutely loves. His personality, humor, and professionalism really made this such an enjoyable experience. Also, his manager JB was so kind as well. Thank you 🙏🏾

My Trusted Advisor Adam was AMAZING. He was patient, kind and extremely funny. So pleasant to work with. I’m looking forward to my dining set to arrive. Would definitely shop here again.

great service, the manager was very helpful

Very handsome johnny & max & very cool & very kind for giving us 2-pillows & mattress protection. I do really appreciated

Jon was fantastic! Answered every question and concern. Was very helpful and nice and fun. We certainly had a time we won’t forget at this Ashley’s 😊

Ben Valencia was very helpful and kind.

Efficient and fast .. Johnny

Excellent customer service during my visit, Highly recommend this location.

I’m so glad I walked in and I’m coming out with the bed of my dream but just a dollar good looking out Ben & Jonny

Marlaina was super helpful! She helped us choose the right dining table for our family with several young children! She went above and beyond what she had to do to help us! Excellent customer service

Gabriel was very informative and professional through the entire process. My wife walked in looking for the perfect for our living room and Gabriel listened to all of our concerns and requirements and suggested the ideal solution for our living space.

It's a excellent service, very nice and kind the salesman Ben Silverstein.

Gabriel Martinez , is very knowledgeable about the products at the store. . No pressure and very great at answering questions !!!!

Gabriel was really helpful and patient! Great service!

Gabriel was very helpful and has very friendly vibes. My family always leaves with a purchase. He's helped furnish our entire home and we always ask for him when we go.

Set out looking for a new couch and bed for our new apartment. Manny was wonderfully helpful and informative. He definitely made this experience one we’ll remember.

I came in with my girlfriend to find a couch and mattress. Manny not only was attentive, but walked us through testing out numerous mattresses and even gave us great advice to help us moving forward in our bed hunt! 10/10 customer service!

My second time purchasing furniture here at the Hawthorne location and once again I was not disappointed with the excellent service I got from Josh and Gabe! Whenever you come to this location I highly recommend that you ask for these two employees. They will definitely take care of you.

Johny the manager and desiree both help me buy a couch and gave me good deals.They have good customer service

Joshua and Desiree were both very helpful with the process of purchasing new furniture for our place. They both were fast and efficient, and knowledgeable as well!

Super great experience today with Johnnie, very helpful & friendly!

Great service from Johnny Figueroa .Starting off with the great approach when we entered the store was a great welcome .On top of that ,he gives you amazing ideas on how to set up your home .I truly appreciate his help and wanted to share this with others so you can ask him for help .

Benjamin Valencia was really nice, professional and found exactly what I needed.

I recently visited Ashley’s furniture and had the pleasure of working with Ben Silverstein. Ben was incredibly knowledgeable about the products and took the time to understand my needs and preferences. He provided thoughtful recommendations and answered all my questions with patience and expertise. It was clear that he genuinely cared about helping me find the perfect pieces for my home. His commitment to customer satisfaction was evident throughout the entire process.Thanks to Ben, my shopping experience was smooth and enjoyable. I ended up purchasing Tryanny Triple Power Leather sofa and loveseat, and I couldn’t be happier with my choices. I highly recommend Ashley’s Furniture and especially Ben for anyone looking for top-notch service and quality furniture.

Great experience,, Gabriel took care of us and hooked it up with some good discounts. Will be coming back.

Manny was awesome, and made it easy to find the furniture that fit my style. Would buy with him anytime.

Great service from Ben and Johnny the manager, easy and honest, that’s all I wanted

Adam was the best. His knowledge and humor made my experience in your store great. Thank you Adam

Benjamin was personable and knowledgeable without being pushy.

Benjamin Valencia was very helpful.

Benjamin Valencia was very patient with me when I had to get double confirmation from my wife about what items we wanted. I didn’t feel rushed or pressured into getting another or new furniture for the new apartment. I’ll be happy to come back to him when it’s time for me to get an office desk of my own!!!

The wordrove that I purchased doesn't even fit and the drawers fall off and I called costumer service and they couldn't help cause they where not there. So I pay alot and they don't even fit correct..

I came to look "Ashley, Look at me!" Comments, but I found nothin. L reviewers. W Store.

Fantastic job with Johnny. Easy and we’re so happy with our new coach!

(Translated by Google) Benjamin Valencia excellent service! Thank you (Original) Benjamin Valencia excelen service! Thank you

Gabriel was great sales man he help of lot

Wonderful customer service. All the workers were very helpful, respectful and nice. Will be coming back!

Manuel was great. Super helpful and personable. Great buying experience!

Desiree is such a lovely soul. There was an issue with my order going through, yet she stuck with me until we found a solution. I greatly appreciated her kindness and patience! I’ll be reaching out to her again if I need anything from the Ashley store.

Manny took the time and liberty to show me around and express his best experience with items around the furniture store.i can truely say he will answer every possible question you have. You will leave the store confident as to what you want to purchase with his help and advice to every item you check out

Hi Ashley Store, its been a month since I received the bed with no legs. Here is for you to reference my order: SO#611832450; I have no choice but to leave a online review since no one is taking care the after sales. After more than 5 calls and 6 visits to the store, my issue still not being solved. Please let me know when my issue can be resolved.

Johnny and Benjamin were wonderful and I got everything I needed at an exceptional price!🥰

Benjamin Silverstein was exactly what we needed... he helped us to the fullest of his abilities...

(Translated by Google) Very good service from Mr. Benjamin Valencia, he did not answer from the beginning, very friendly and understandable! He offered us good promotions! (Original) Muy buen servicio de parte del señor Benjamin Valencia, no atendió desde el principio, muy amable y comprensible! Nos ofrecio buenas promociónes!

(Translated by Google) Very good treatment and very friendly, they explain everything in great detail, thank you Benjamín Valencia (Original) Muy buen trato y muy amable, explican todo muy detallado , gracias Benjamín Valencia

Great experience and good service. Thank you Benjamin and Lino for the help

Happy with the choices this furniture provides

Benjamin Valencia Was awesome thank you so much! And shoutout to Joshua he was quick with the acima process and very helpful! Thank you guys again for everything

I had a very good experience my assistant Benjamin Valencia nice and helpful and I recommend you ask for his help lots of good choices and my kids had fun as well.

Great service with lots of quality items.

It was amazing experience. Manny was super helpful and had lot of patience. The store is hugeee...

When I say 5 stars doesn’t amount to the patience and understanding Gabriel showed us from the time that we walked in to the close of sale. We are beyond happy with our purchase. Thank you Lino, Gabriel , and of course Josh from Acima for assisting us. We are now official Tempur Pedic owners! We will be back soon for those Tempur Pedic Pillows.

(Translated by Google) Very friendly staff especially Mr. Benjamin Valencia (Original) Muy amable personal en especial el Señor Benjamin Valencia

Benjamin and the manager was able to help me find the perfect sofa set and purple mattress/base combo. I would definitely come back in the future for additional furniture needs.

Johnny was great.!He is very personable and had a great knowledge of the products they sell. He did not apply any pressure. We will definitely return for other furniture needs

Johnny and Adam are both awesome! Great customer service. Thank you both!

Johnny and Manny great guys. Super nice. Fast and friendly. Best service

Worst furniture store ever! I went into the store to make a purchase and right on the day of my delivery, I get a call stating that my mattress is on back order and don’t know when will it become available. So I cancelled the whole order and I was told I would get my refund in 24-48hrs. Fast forward to 4 weeks later, I am BARLEY receiving my refund back and that’s because I spent about 2hrs on the phone with customer service figuring out why they never deposited my refund back in 24-48hrs like that said. Point is, DO NOT ORDER FROM HERE! go somewhere else.

My experience with Ashley's, let's start off by saying, No Pressure! Walking in, we were approached by salesman William. William started off by asking what was our visit for that day, he took the time to look up the things we were interested in directed us to comparable items that may not have been there. Allowing us to browse he'd show up periodically just to make sure we were good. Again. No pressure or hovering. Mattress time came and that's when the patience and knowledge SHINED. This was over a 2 day period, he was still patient. At the end of the day he got my business livingroom and bedroom. William is the MASTER SALESMAN. Keep up the good work, an asset to Ashley's. William keep that great personality it made for a pleasant experience. Great customer service.

The sales agent was spectacular and very informative!

Great customer service! No hassling and very helpful!

Benjamin Valencia did great in helping us! It was very easy and it was a great service!

benjamin and his manager were great

Benjamin Valencia helped me and he was great! Greeted me right at the door and was able to find 2 perfect pillows for me!

Benjamin Valencia had so much patience. He understood what our needs were and met them and more. He gave great advice and answered all of our questions. We were very satisfied with our purchases and would definitely recommend his service to anyone. We had a very pleasant experience.

(Translated by Google) He was very kind and helped me a lot, Benjamin Valencia and Lino, very kind, thank you (Original) Fue muy amable y me ayudó mucho benjamin Valencia y lino muy amables gracias

BEST in customer service and friendliness!!! Simon was not only funny and friendly, he was also very informative regarding our purchase.

Max is the man to see, what a legend!

Man, the sales person was very pleasant, took his time with us, and I was very pleased and his assistance

(Translated by Google) Manuel Cadena attended to me and was friendly and very attentive to what I needed. (Original) Manuel cadena me atendió y fue amable y muy atento a lo que necesitaba.

Manuel attended us so well!! He withstood us walking around the place looking for shelf's. And he was super kind he was the best person to attend us. The customer service here is perfect.

Love this store. Amazing service. Latrice, Johnny and Gabriel were exceptional and very patient by searching their inventory. Johnny and Gabriel were so kind and gave me a discount. Love love love this location.

Manny helped us out getting a bedroom set and it was a great experience! Showed us several sets, was very patient and understanding, and did right by us. 10/10 would recommend.

Manny was very helpful and listened to all of our concerns and needs as we purchased a bedroom set. A great experience :)

Gabriel is the best in the world. Ask for him!

BENJAMIN VALENCIA

Outstanding customer service.Very pleased with my purchase. Will definitely recommend to friends and Family. Thanks to Benjamin and Johnny

My husband and I came to look for just a bed frame for our king mattress we had already purchased. Not knowing what world we would enter into with the help of Manny. We LOVED manny and his customer service and hospitality. He even knew about our little island of Tonga and its only reigning monarchy in the Pacific Island. That was cool since not most know where Tonga is even at hehehe. He educated us on the importance of sleep, a mattress and bed frame. We walked out with our hearts sold on the power based bed. Thank you Manny and Ashley for the amazing experience.

Manny is a GREEEEEEEAAAAT man and a Great Example of what ALL Salesman should be and showed me (1st timer) what a Power Base bed actually is. Yall definitely need to check him out. Highly recommended!!!

Our salesperson Manny was very funny and very kind. He helped show me around. Definitely would love to shop with him again.

Manny was great, he showed everything u looked for and asked questions to get the detail I was looking for.

Staff was extremely helpful with queries and checkout. I highly recommend working with Adam and Manuel! Adam was very polite and communicative regarding in stock dining room tables and helped us search the interactive catalog. And Manuel was sincere and exercised the utmost care to enhance our experience at checkout. I will certainly return to this location for any local furniture needs!

Manny provided us with truly 5 star service. We first selected a dining table with his input on style based on the design of our apartment and personal tastes. Next, Manny took us around the store looking for sofas without any pressure at all. He took us to a few different styles and sizes. I'm much taller than my wife and he always kept our size variation in mind while suggesting furniture. On top of all that he was willing to work with us on pricing and took the time to explain all of the things we needed to keep in mind at delivery. Thank you so much for all of the help!

(Translated by Google) June 9, 2024 My wife and I shopped at the Ashley Store for a Sofa and Dining Kitchen set and the person who helped us was Manny. Manny is very kind and knows a lot about the furniture we are looking for. We are very satisfied with his help! Thank you, Manny!! (Original) June 9, 2024 ako at ang asawa ko nag shop sa Ashley Store ng Sofa at Dining Kitchen set at ang tumulong sa Amin ay si Manny. Napaka bait ni Manny at marami syang alam sa furniture na hinahanap nmin. We are very satisfied with his help! Thank you, Manny!!

(Translated by Google) Mr. Rafael treated us very well, he is really very kind. (Original) El señor Rafael nos atendió muy bien de verdad que es muy amable

Nice selection and staff very helpful.

Jonny and Adam made my 1st experience at Ashley's a great one.thanks

Manager Johnny and Manuel were very patient and helped us choose our needed pieces, great service with no pushing around, we will come back for sure .

(Translated by Google) Benjamin Valencia He treated me very well (Original) Benjamin valencia Me atendio muy bien

Absolutely loved the charisma, patience and understanding Johnny and Desiree provided to me and my family. They were welcoming and did not rush us through the process of buying our mattress and furniture. They allowed us the space and time to explore the store around yet when we had a question they came back to answer it. This is one of the best customer service experiences we’ve ever had. We’ll come again!

Benjamin Valencia was Fantastic. 5 stars

Manny helped us get a new mattress today. He really helped us understand our needs to select the perfect mattress to take home. Made it so easy for us. Thank you again!

Manny was awesome, helped us out with exactly what we needed. Quick and helpful, looking forward to coming for his help!

Great service from Benjamin Valencia and Johnny. They were very helpful and patient throughout the process.

Wonderful service from Johnny today! Just bought an amazing quality couch. Can’t be more happy with the price and my experience today!

We had a great experience. Benjamin Valencia helped us, and he was such a nice guy. We felt so good with our purchase with his help. Definitely recommend him!

Mr. Benjamin Valencia was of a great service to my finance and I and we will most certainly be back to shop with him again! Thanx Benjamin!

Jhon Figaroa and Big Ben are very Professional, funny, and will get you the best price. They will be my go to guys any time I want to get something comfy and feel comfortable.

Ben V was great help and made sure we were happy with our purchase. A+ service!!!

Ben Cruz was fantastic! 10/10 customer service

Benjamin Valencia was a great help figuring out our mattress needs. Great customer service.

Excellent customer from Benjamin Valencia. We walked in and were greeted, he gave us the chance to walk around and look without being too pushy to make a purchase.

Great service!! Great deals!! Great furniture!! We came back specifically bc of the friendly staff and their professional knowledge of the pieces we were purchasing. We’ll be back!

Benjamin Valencia helped us find the perfect couch for our living room. Very helpful and great sense of humor and keeps you at ease.

Wonderful sales experience finding us a great deal on a recliner.

Johnny was so great! Very helpful and very handsome! Hope his finger heals soon!

Johnny is the best! Very helpful, personable and funny. Helped us find exactly what we needed.

Manuel helped me out with what I needed, very friendly and everything was done super quick. Thank you!

Great customer service 😊

Walked in got great service from Many right from the very bogging. I would recommend to ask for him

I am not ok with lack of or leaving out communication when I spend my hard earned money. I ordered a bed over a week ago only to find out I could not get it until July this after giving my bed away and currently sleeping on the floor as well as having to go into the store which is a distance from me to find out. I won’t revisit this store after canceling my order. The repeated and generated response two days later after being told to email Ashley reviews did absolutely nothing. Update 4/2025 Said I would not go back and did ( should have followed my first mind) and still the customer service is horrible you pay all that money and can’t have a conversation once you leave the store. Canceling order

Best service and very professional

5 star service, Manny was great, helpful and knowledgeable. Made my mattress buying experience perfect.

Manny was so helpful with us buying our bed today! He gave very thorough and detailed explanations. I can’t wait to receive our new bed in a few days!

Excellent customer service by Benjamin Valencia. I was able to get what I needed within a reasonable budget that I came with. Liked the quality of their sectional sofas. Excited!

Best place to buy furniture!

Gabriel and Johnny were absolutely awesome. Very welcoming. Showed me around the store and gave me really good design selections. Gabriel has really good design knowledge. Such a wonderful experience. I will definitely recommend anyone to go to this store.

Service was great! Ben Valencia and Johnny were the best

Benjamin Valencia is the best salesman I have ever met!

Benjamin Valencia was such a great help, very knowledgeable and not pushy at all. He gave me and my wife ample time to decide and lots choices of different couches.

When you come in you most ask for Max and Johny ( speaks Spanish that’s a plus ) great service

Benjamin valencia helped us with our needs tofay . Fast easy process we left happy with our purchase .

It was a pleasure working with Benjamin Valencia. Great customer service and was willing to work with us.

Benjamin Valencia gave us the best service!!! I will definitely be back!

(Translated by Google) Excellent experience Mr. Benjamin Valencia, excellent professional with a lot of knowledge in quality and consumer needs, excellent advice, good management of the purchase closure, professionalism and honesty. (Original) Excelent experiencia el sen̈or Benjamin Valencia excelente profecional con mucho conocimiento en la calidad y nececidad del consumidor, asesoramiento excelente buen manejo del cierre de la compra, profesionalismo y honestidad.

Like to appreciate manny for good service really professional in his job and respectful 👍🏼

Manny was such a great help in choosing out our wonderful dresser. The store was such a joy to be in, and let's not forget the delicious ice cream they hooked us up with was awesome. Thank you Manny

Benjamin Valencia has the best customer service ! For all your needs please come to him.

Ben Valencia helped me. He was patient and knowledgeable. I am happy with my purchase. Thank you!

We had a great experience at this showroom today. We walked in, were greeted by Benjamin Valencia and given the perfect amount of space to shop without any pressure. He answered all of our questions, and was so pleasant to work with. We will definitely come back for future purchases because he made today so easy

Let me start by saying wow! Adam is incredible! Answered every and any question I had. Wasn’t pushy, at all.He delivers the type of customer service that everyone wants. Hands down best experience I’ve had. Anyone that is looking for new furniture with amazing customer service, go see Adam! I will definitely be returning thanks Adam!

Benjamin and Johnny were absolutely amazing! Made us feel like family, and gave us the best deal on our furniture. Both were true professionals. Thank you guys! Roman

Wonderful experience as always!

Benjamin Valencia went above and beyond in helping me with my order. Was also patient and heard what I was looking for. Great customer service and was the first person I saw when I came in. Great attitude. Thank you Benjamin for my purchase.

Benjamin Valencia was very efficient and helpful when helping me choose and purchase a mattress!

Benjamin Valencia was very friendly and helpfu.

Amazing experience and well helped by Benjamin!!

Manny was a great salesman. Very helpful appreciate his help.

We were greeted at the door with vibe that's friendly and Max and Leno were very patient, helpful and gracious with us. They explained everything precisely and with detail. We recommend this establishment to everyone. Thanks Max and Leno !!

Max and Leno were not only helpful and professional but very courteous. First time I truly enjoyed furniture shopping. Max was so patient and knew his products and services.

Benjamin and Johnny were great help eith getting us the perfect furniture

Jonny and Ben were great. Super helpful.

They got the beds!

Johnny is very friendly and nice and welcoming

Had an awesome experience with Benjamin Valencia and Johnny! They made my family feel comfortable without pushing us to making a specific purchase. We left feeling happy and fulfilled with our purchase and experience, would definitely be back to this store!!!

Adam and James are one of the best workers . They were able to set up a really good deal on my bed frame and dresser !! Definitely coming back since I was able to get approved right away and grab what I was looking for .

Benjamin Valencia gave such great service to us very helpful i appreciate him

Johnny was helpful and knowledgeable in helping me select a set of bar stools. Great deal on the price too!

Thank you Benjamin Valencia see you soon

Painless process, low pressure and they offer solid financing options

(Translated by Google) Very good service, from Jony, Jenny, I will say, excellent place to make a purchase for your home. (Original) Muy buena atención,por parte de Jony ,Jenny, decire ,excelente lugar para hacer una compra para tu hogar.

Manuel was very friendly and helped us find a great recliner. Would definitely recommend.

Amazing service from Manny. Very patient & informative. Appreciate the time he took to help us

Thank you Benjamin Valencia.

Benjamin Valencia was extremely helpful for on the moment I walked in. He showed me promptly to the leather couches I was interested in, was knowledgeable about the materials, and explained the warranty policy. After he let me go on my own and gave me time to make my decision. I will be back to this Ashley’s. Ask for Benjamin!

The salesman Benjamih Valencia & Store manager Lino were amazing. My brother is a disabled vet, Being released from the VA hospital early. she They got us a military discount and rush delivery. God bless them. Than you so much!

Delivery was very expensive. The delivery time frame is 4 hours! Basically you have to wait all day! Need improvement on that.

Hi. I came into the store and desiree was my sales rep. She is amazing. She knows all the products very well and very very professional. I love her.

Thank you Benjamin for your kindness and detail explanation.

Ordered a table a month ago, scheduled delivery for a few days later, the delivery team had everything except the bolts to put the table together. I had to call to order the bolts and was told it would be 7-10 days. It has now been 3 weeks with my table in pieces on my dining room floor. I have tried to call the store multiple times, but they do not answer. I have no status update. I would have never ordered this table if I knew it would be over a month before I got to use it. I will update this review if they make things right in a timely manner.

Really nice customer service. Max was the best: :) love the beds <3

Bill and Zoey were great and made it a smooth process when purchasing my sectional. Very friendly and attentive.

Benjamin Valencia was very helpful and approachable. Will make sure I find him the next time I come again.

Adam was very helpful, answered all my questions and guided to the product I was looking for.

Benjamin was very helpful. Great shopping experience.

We bought one piece of furniture from here and had to go through 3+ salesmen to do so - two of which made us fill out reviews for them and awkwardly stood by asking for good reviews. They added a $99 assembly and delivery fee without us knowing - which was set up improperly and the furniture is uneven. After paying with MY credit card - my girlfriend received a notification 2 weeks later that Ashley furniture opening a credit card in her name. We never gave permission and declined any financing offers. This place is filled with sleazy salesmen

The store manager Johnny was outstanding with his customer service. He took his time and went over and beyond for me.

Just purchased a recliner with the help of Benjamin Valencia and he was great! Very helpful and knowledgeable. The manager Lino was also great!

Benjamin did a great job of helping me find the right mattress and base for me. Him and the managerial team also worked with us fairly on negotiating the price and helped us get a great deal. Would recommend!

Perfect customer service with benjamin Valencia highly recommend 👌

Johnny and Gabriel were amazing!

Gabriel ensured we had a smooth experience. It was easy to make a decision with his help and professionalism. Overall good experience

Can’t say enough about the quality of service we received from Ben and the store manager Lino. We purchased a lot of furniture and these guys made sure we got the best deal possible. Thank you both for your genuine friendly customer service. It was a delightful pleasure to work with you. Lino, still looking for that print machine..lololol

Manny was very helpful and definitely made it easier to figure out what we wanted

(Translated by Google) Manny that worked well. Thank you! (Original) Manny eso bien trabajo. Gracias!

Benjamin Valencia was very nice and attentive. He helped me order my dining table set. I don't like how I can't ship to the store and pick up myself. I work 6 days a week and someone has to be home to sign for the delivery, even though I selected doorstep

Adam was great as well as the store manager Lilo. Thank you for your time and patience!

Adam was the bomb he helped me out and his boss Lino as well ! Thank you guys

Today my family and I went in looking for a sectional. Manny helped us and was very patient, kind and knowledgeable. He helped us make our decision and we can’t wait to get our new couch. Thanks so much Manny!

Finding furniture for a new home can be exhausting. Max, Benjamin, Michael, and Leo were all so helpful throughout this whole process. We were able to find everything we needed all in one day!! We are so happy! Thank you!

My experience with Ashley Furniture was wonderful. Ben was amazing and so knowledgeable! He made everything so easy. I will definitely be coming back

Michael was wonderful. He did not hover or pressure us. He was available for questions if needed. Great experience. We have been in other Ashley furniture stores and it was uncomfortable. This experience was outstanding.

Fantastic low pressure and informative shopping experience. Our sales associate Adam was amazing, funny, and patient in helping us pick out furniture for our new home. We will for sure go back to him for future furniture needs. Great deal on our new bedroom and the manager Johnny even got us a great deal with delivery and discount. Would recommend this location.

(Translated by Google) Everything is excellent, I recommend it (Original) Excelente todo, lo recomiendo

Benjamin Valencia was very helpful. Highly recommend.

Desiree was very helpful and a very sweet lady.

Great service not pursuing to buy

Benjamin Valencia & Store Manager were incredibly helpful and showcased excellent customer service. Both understood our needs and ensure a great deal for our family!

(Translated by Google) Thank you for helping us find what we need. (Original) Gracias por la ayuda que nos ayudaron a encontrar lo que necesitamos.

Benjamin very good employee and helpful on everything we were looking for!!

Thank you Benjamin Valencia awesome service and very patient

Adam Mandel is the best. He took his time to show me my options. He listened to what I needed and got it. Thank you!

She was the best and explained everything to me so well since I’m young and helped me with my furniture process

I just bought a bedroom and Benjamin Valencia was our sales person. It was a great experience!! We would definitely recommend the store and would definitely come back again. Thank you for your help.

Benjamin Valencia and Mr. Lino (Mgr.) were very helpful and informative in assisting me with my choice. Very professional.

(Translated by Google) Very good costumer service thank you don benjamin valencia (Original) Muy bueno costumer service gracias don benjamin valencia

The team at Ashley was super amenable when we asked what type of deal we could get on a side table. The store manager Lino and the associate Benjamin Valencia were super friendly and helpful. We’ll be back to get a mattress in the near future as well.

Benjamin Valencia was very helpful and super nice, will definetly come back to do business with him!

Benjamin, was great and personable. I’ll be back for sure!!

Benjamin Valencia is awesome. Made my Ashley experience the best ever. The entire transaction took less than 20 minutes. Please clone this guy 20 times. Lino the manager made it all happen.

Great service and very helpful. Gave amazing energy from the start to finish also very patient.

Great service manny showed us what my dream home would look like

Benjamin Valencia was great!! Wonderful service!

Benjamin Valencia great customer service nd he was fast with everything I was out in 20 mins

Good attentions for Benjamin Valencia

There is not one time I have had a bad experience here. Adam is always so helpful and Johnny was also great!

Banjamin Valencia fantastic service!! Thank you!

Manny is a kind and professional sales representative

Manuel was great in showing my wife and sacarI a lot of patience and showed us the best

I bought a sectional here a few years back-great experience. Came back today to buy a bed and mattress. Working with Adam was wonderful. He made the process so fun and easy. Definitely would come back.

Got a great deal and had great help from Benjamin Silver. Very happy customer

Benjamin Valencia, amazing customer service! Attentive, bilingual, helpful! Thank you, Ben

Manny is a kind and professional sales gentleman who took his time to demonstrate the differences between the Tempurpdic Mattress and the Stearns and Foster Mattress. He answered my questions concerning the products in their Mattress Gallery.

Great customer experience at Ashley Furniture’s Hawthorne location. Ben S. provided high quality service.

Came to Ashley's for some new Sofas. Manny was extremely helpful. He took his time to show us exactly what we were looking for. He was very patient and friendly with our family. Loved that he did not push us into buying, nor did he pressure us to hurry up with our decision. We did end up buying our new Sofas and are very glad we met Manny.

Johnny the manager and Manny were great!!! I enjoyed my experience at Ashley’s and found great deals !

Beautiful furniture and great service.

Benjamin Valencia provided great customer service.

(Translated by Google) Benjamin Valencia excellent seller (Original) Benjamin Valencia excelente vendedor

I came here looking for a classy, yet comfortable couch. I was helped by Benjamin Valencia. He was not only very knowledgeable about the furniturei was interested in, but he also didn't have me there all day. I am very satisfied with my purchase. If you are ever in the Hawthorne store, look him up

OK first of all, I would like to appreciate Benjamin Valencia , for the time and detailed tour he gave us from start to finish. The furniture all well styled, like anyone with great taste would definitely shop here, they are price friendly We are moving into a new home so basically getting things here starting with this LARCE 4-piece sectional with chaise Then items for for the walls and bathroom

My experience was absolutely fantastic.

Very straight forward

Benjamin Valencia

many thank you so much for your help and kindness🌹☺️

Wonderful!! Professional and knowledgeable. Thank you for your absolute kindness!!

Gabriel was truly a great help!

Good service from Benjamin valencia

He was very nice and it was easy to understand everything

(Translated by Google) Valencia benjami excellent service (Original) Valencia benjami excelente servicio

Benjamin Valencia he was very helpful and was willing to work with us to help us find what we were looking for,

Michael and Lino made my family’s experience very smooth, they were very helpful! They were the best

Visited my favorite furniture store, Ashley’s Furniture and with the help of Benjamin Valencia, I was able to obtain exactly what I came in for! Great customer service and very knowledgeable on the products. Simple and fast!

Benjamin Valencia provided with great support! Awesome customer service!

Ben Silver at the Hawthorne, CA location was a great help, took his time and listened to my concerns on trying to find my dad the best mattress for him in our price range.

Fantastic customer service gentleman Manny!!

I Always enjoy buying from Ashley Store, but this time Manny was a pleasure, so very accommodating and helpful. He answered all my questions and went above the call of duty. Made my purchase do easy. Great customer service!!!

Manny was a great listener, he did great in showing me around what I was looking for, for my living room. If you need anything come in and ask for him!

Gabriel was very helpful with our purchase today. Explained details and informative.

Great customer service , amazing knowledge of their showrooms and their products, and very honest personel.

A couple years ago I got a mattress from this Ashley store and it was so comfortable, I recently moved and wanted to get the same mattress so I went back to the store. I was assisted by Adam and let me tell u, he makes the experience so worth it. I got the same exact mattress and he was good at explaining the difference between the others which makes me really comfortable abt my purchase

Johnny and Benjamin Valencia were the most helpful employees at helping me get the vanity and stool I wanted. Best customer service I have received, highly recommend.

Awesome clean place. I was greeted by Mr. Benjamin Valencia at the door and offered his assistance right away. He was super nice and patient. Answered all my questions and concerns plus more detailed information of the items I purchased. I recommend coming in and asking for Mr. Valencia to help with your home items.

Max at Ashely Hawthorn store was amazing if you ever need furniture go ask for him very nice and professional man great addition to the company

Gabriel was a very help my first time coming to ashley’s. I got everything i need to give my apartment a makeover that is over.

Manny was so sweet! He took his time and listened to my concerns about my sciatica! He specifically found a mattress pertaining to my needs! I would highly recommend him! Thank you for your service! I greatly appreciate it!

Benjamin Valencia was so awesome to work with! He helped us choose a perfect couch! He’s amazing!

Benjamin Valencia did a great job! Very friendly and helpful.

Best customer service we had. My family got their bunks bed. Awsome service thank you ALEX the store manager WAS AWSOME !!! Definitely will recommend to my family and friends

Ben & Johnny were very helpful and had a lot of information on the sectional I was choosing. Very pleased with their service! Will be back soon for more furniture!

(Translated by Google) Very good service thanks Benjamin (Original) Muy buen servicio gracias benjamin

The best customer service from Mr Valencia. Anybody needs a great deal please 🙏 see Mr Valencia.

My shopping was quick and painless the salesperson was knowledgeable about the lift and great price

Great experience with great customer service from, Benjamin V.

Salesman Benjamin helped me and was knowledgable, fast and efficient. Got me in and out and was a pleasure to deal with.

Benjamin Valencia: Helped us soon as we became in contact with him, without a doubt and extraordinary sales person. Will always recommend.

My wife and I are currently finishing up escrow and shopping for furniture. Manny was the best, he helped us not only look through different styles and finishes for tables and couches, but also helped us look through mattresses. We were to understand what we were looking for and we're able find a better matters health wise. He is the best

Manny was amazing! He was funny, approachable, and made us so comfortable as we browsed and shopped around. He’s very patient and really knows about the products. If you guys are shopping for furniture, ask for him!

I love Ashley home and the service we got was amazing! Never better ! Lino and desiree set us up

Lino the store manager & Desiree were extremely helpful! So sweet and courteous, they really took care of us and helped us get exactly what we wanted! 1000% recommend Ashley’s home store in Hawthorne

Great experience! Benjamin Valencia shared his expertise and knowledge to support in making our decision. Definitely considering in returning to this location.

All associates were helpful and Max was very patient with me since I was undecided between 2 bedroom sets. I have bought 5 rooms of furniture at this location and have always been happy with my purchases and delivery. Thank you for your help Max.

Simon and Leon the Manager were AMAZING!!!! I am so greatfuo for the service that i received. This was an amazing experience.

We had a very good experience at Ashley’s. We found the couches that we loved and Adam Mandel was very helpful. Thank you!

Everything was great. Thank you Gabriel and Johnny.

Thank You Johnny and Ben for such an amazing shopping experience. Thank You for making the transaction very smooth. My kids are happy that they will be getting their new couch next weekend. My kids also would like you guys to know how grateful they are for the candy and the other goodies. Thanks again for your wonderful service. I will continue to keep shopping at Ashley's Home Store. 😀

Just want to mentioned the following gentlemen for their outstanding customer service. Ben and Josh! You guys are great! Keep up the great work and thank you for making this purchase a breeze.

Benjamin Valencia was exceptional with his customer service and hospitality. Made my purchase and experience pleasant. I’m a happy customer with my new couch!

Manny & Johnny are very helpful and polite. Best service provided in selecting mattress & bedroom set. Definitely recommend this location and staff. Amazing customer service.

The sales rep- Manny who attended to me has great customer service relationship, he was very patient and helpful.

Just got my first apartment today came in looking to purchase a bed frame without much knowledge and left feeling satisfied. Manny was very helpful and informative he took his time explaining things and answered questions I didn’t even think I had. He was truly a blessing! I’m thankful to have walked into the store today there aren’t many associates in the world who care about customers like he does.

Benjamin Valencia was amazing he greeted us as we walked in and helped us find exactly what we were looking for! We will definitely be back because of his customer service!

Our experience at Ashley Store was pleasant. Max was the person who took care of us. He was very helpful and professional. And let me add, very patient as well since we could not decide between some items. He made sure to provide us the details of the item to make our decision easier. Thank you Max!

Gabriel should be the employee of the year! The customer service was 100/10, and if I could leave more than 5 stars on this review, I would. I am very happy with my purchase

Very happy with Gabriel the way he treated us. Did not feel pressured to buy

We were looking for a couch and Benjamin Valencia was very helpful finding one that suited our needs

Manny and Latrice were both very helpful. Manny showed us lots of options and patiently answered all of my questions. We ended up getting what we came in for and then some. 😁

Michael was great! He was patient, knowledgeable and very helpful. We had a great shopping experience with him and highly recommend that you ask for him next time you’re at Ashley’s shopping for a new mattress or other furniture.

Had an amazing experience. Gabriel was really helpful had really good customer service.

Nice looking sideboard. The colors are not exactly to what I saw online-understandable-but still nice. Construction is ok but for the price and style is a beautiful piece. I paid for assembling but the doors and shelves do not align and they are a little crooked. I’ll have it fixed. Overall I’d recommend this item.

Staff were very helpful and showed me ways to save on my purchase.

(Translated by Google) Excellent service, very friendly and attentive to us from Mr. Benjamín Valencia 😉👍 (Original) Excelente servicio muy amable y atento con nosotros de parte del sr Benjamín Valencia 😉👍

Mr Manny is a very professional and caring salesman!!! Really appreciated all of his help!!!!!!

Great experience and even better service, thank you Manny!!

Gabriel was very friendly and helpful. He greatly assisted me in locating what I needed.

Awesome sales person and helped us to buy out our sofa . Very knowledgeable and polite

Benjamin V. and Leno were very helpful and made it an easy process and provided me with all my available options

Benjamin Valencia was very helpful & answer all my question! If you ever come here ask for him

Manny was so amazing! I took my parents in and he was able to explain in depth and provided the best recommendations. We loved his help! Thank you Manny, you’re the best!

Had a wonderful experience with Benjamin Valencia. Was really kind and guided us through our furniture purchasing process.

Just picked up a Chester drawer, great service.

Had a great experience at Ashley's furniture.

Just purchased a queen size Ashley bed and frame. Great service all the way around!

I want to start by saying Great customer service Thank you Benjamin Valencia. For all the options you showed me and for being so patient and polite to my Husband and I we really appreciated it.

Great customer service. Big Ben and Gabe was awesome

We walked in to browse headboard collection at this location and attended by Gellie and Johnny. Instead of a quick ‘pop-by’ we ended up buying furnitures for the whole house. This is due mainly because of Johnny. If not for him, we would not have made our purchase so decisively. He is friendly and attentive. He showed a genuine interest by offering to look at our apartment floor plans to pick items that match our style and budget. We even stayed beyond their opening hours. He is really a great sales person from text book. It was a happy shopping experience for us and we will be dropping by for future additions .. Thanks Johnny and team!

Adam was extremely helpful and attentive.

We had a great experience at Ashley Furniture because I was helped by the two more helpful people. John and Gabriel are awesome and give us great deals.

Patient and knowledgeable

Loved the customer service from beginning to end. Johnny the manager and Max went above and beyond with suggestions and help for our first living room together. This was surely an enjoyable visit and couldn't be happier with our decisions.

Manny was great, took his time explaining and taking all of our concerns in consideration.. definitely recommend this Ashley’s location !

Very appreciative to Zoe for the help in showing me the selection of sofas.

Benjamin Valencia you were awesome !! Thank you !!

Valencia Benjamin was so amazing and helped me out I was able to get my couch and everything else I wanted from Ashley’s thank you Ben!!!

Great customer service

Max provided an excellent customer service and he had so much patience with all the questions I had about bed frames, night stands, and type of mattresses. I was highly satisfied with his outstanding service and I 100% recommend him to anyone who is planning to get new furniture in their new home. Thank you Max!

Ben was great so helpful and very happy with my experience!

Lino & Manny were such a great help on finding the perfect couch and mattress! 10/10

Manny was very sweet and knowledgeable. He made our experience very easy and enjoyable with his sense of humor. Very grateful for his time. Definitely will come back for more items we will need.

My mom was looking to find a good quality recliner at a reasonable price, so we stopped by Ashley’s. Our salesman Ben Silverstein was extremely professional and patient, while my mom tried out different options, till she found exactly what she was looking for. He explained everything to her clearly and went over the advantages of the protection coverage in detail; as well as what to expect the day of delivery. I 100% recommend Ashley’s, be sure to ask for Ben Silverstein.

Love Ashley and loved working with Max! Ultimate professional who helped us find exactly what we needed in record time. Thank you so much!

Ben Silver at Hawthorne Ashleys was so great and patient. Helped us get exactly what we were looking for and keeping us smiling in the process. Such a wonderful experience!

(Translated by Google) Benjamin Valencia and Marcelino GM of the store, excellent service, thank you 👍.... (Original) Benjamin Valencia y marcelino GM de la tienda, exelente sevicio, gracias 👍....

Manny was so helpful and nice. He spent a lot of time helping my wife and I find the right sofa, and went out of his way to make sure we were happy. Love the service

Best customer service ever! Manny was so thorough, helpful and patient with us. Will be back

Benjamin Valencia was so kind and helpful when we were purchasing our couch! He didn’t make us feel pressured at all and helped us set up a quick delivery. Thanks so much Benjamin!

Ben Valencia was super friendly and did a great job.

(Translated by Google) I loved the variety of furniture in the store and especially the attention received by Manny, thank you very much for your kindness (Original) Me encantó la variedad de muebles que hay en la tienda y en especial la atención recibida por Manny, muchas gracias por su gentileza

(Translated by Google) Excellent service. They treated me very well. Mr. Manuel treated me very well. He gave me a very good tour of the place. (Original) Excelente servicio me atendieron muy bien el señor Manuel me atendió muy bien me dio un muy buen recorrido del lugar

Sales personnel Gabriel was amazing and the manager Johnny was helpful as well! 😊

Very good service from manager Johnny and Ben Valencia, knowledgeble and attentive, we are coming back.

Service was great 👍🏼 Johnny explained background and knowledge on items we selected. Helped us pick our new set of couches. Manny explained all bout finances and was very helpful will recommend to friends and family. Thank you!!!

Wonderful experience. Max and Johnny provided awesome customer service, Max took time explaining the different options for the dining set I wanted and was respectful throughout the whole process, very happy with my purchase. Thank you!

We bought bedroom set from Ashley and we had a wonderful experience with Gabriel helping us picking our new furniture. He has been amazing and patient with us. We couldn’t be more happier with our purchase and the customer service! Thank you Gabriel:)

Benjamin Valencia is the best in customer service!

I came in to look for barstools and Jeni was very helpful and gave me the measurements I will be returning to make my purchase, she was patient and very nice

Both Manny and Karen provided exceptional customer service. Manny especially had a deep knowledge of color coordination, thoroughly explaining the different styles. He was very transparent about the offerings provided by Ashley. Looking forward to continuing to furnish my living space.

Manny was super friendly and knowledgeable of various pieces of furniture in the store. Such a nice guy .

Amazing in-store experience, will definitely be back!

Visited today, salesman Benjamin Valencia very kind and helpful service. Great prices and beautiful home furniture. Recommend it 100%. Customers will not be disappointed with Mr. Valencia or the store.

Valencia gave great service will be back

(Translated by Google) Very good service (Original) سرویس خیلی خوب

(Translated by Google) Good service and very friendly (Original) Buen servicio y muy amable

Very nice and patient with us. I will recommend other.

Manny is AMAZING!!! Very knowledgeable and informative! He was able to answer all of our questions!

Desiree & Manny were very helpful made things very easy and clear for me . Made a quick purchase under 45 mins I already knew what I had in mind they go straight to it . Thank You !

(Translated by Google) EXCELLENT. HOST, SHOWED US SEVERAL FURNITURE. HE GAVE US A GOOD EXPLANATION. THERE WAS CARE AND DEDICATION IN ITS SALE. WE ENCOURAGE YOU TO BUY, VERY GOOD SELLER. (Original) EXCELENTE. ANFITRION, NOS DEMOSTRO VARIOS MUEBLES. NOS DIO UNA BUENA EXPLICACIÓN. HUBO ESMERO Y DEDICACIÓN, EN SU VENTA. NOS ANIMO A COMPRAR, MUY BUEN VENDEDOR.

(Translated by Google) Manuel was a professional in terms of his customer service, there was kindness, cordiality and dedication in his work. (Original) manuel fue un profesional en cuanto a su atención al cliente hubo amabilidad cordialidad y esmero en su trabajo

Manny Cadena, was excellent good customer services

Manny Cadena was very helpful and patient. He was very insightful with the furniture and gave good recommendations. Great personality!

Manny was excellent to work with

The customer service was excellent and our Sales Rep Manny was awesome and we definitely appreciate the assistance of Johnny the store manager. Thank you guys 🤗

Was cool,location employees were very helpful and attentive to our needs

BENJAMIN VALENCIA HAS THE BEST AND MOST ABSOLUTELY AMAZING CUSTOMER SERVICE ALONG WITH JOHNNY FIGEROA IN MANAGMENT THEY BOTH HAVE MADE US FEEL EXTREMELY CONFORTABLE IN OUR DECISION WITH THE PURCHACE OF OUR NEW LIVINGROOM SET!!!

Gabriel Martinez is an outstanding employee and if you plan to visit you have to ask for him. Very knowledgeable in the quality of the items being sold and will always help you find the best deals.

I had one of the most excellent experience today. Thanks to Gabriel I was able to determine what to buy which I am more than happy to come back with him as a customer. I liked that he was very attentive and more than anything very polite and with positive attitude. I recommend him for the future, so people/customers like me could buy.

(Translated by Google) Manny collaborated with me with great enthusiasm and gave me a lot of help to decide what was best. I was very happy. (Original) Manny me colaboro con mucho entusiasmo y me Brindo mucha Ayuda para decider Que era Lo major Quede muy contento

Mr. Benjamin Valencia was very helpful and patient with me and he helped me find the best five drawer chest thank you I appreciate your help Mr. B I will be coming back!!!!

Ben Valencia gave me excellent customer service. Appreciate him and Ashley Furniture.

The manger and Desiree were very nice and gave me and my mom a great deal! I recommend going to this location to look for anything you need, they have everything at good prices!

Very helpful and good with his work. I appreciate the time he took to show us the many products that you offer. Thank you

(Translated by Google) The experience was excellent The staff is very friendly and very attentive. I appreciate it!! (Original) La experiencia fue excelente El personal muy amable y muy atento Lo aprecio mucho!!

Excellent staff with quality products. They also have free events/classes in store that really give you a feel of how their products will look in your home.

I would like to express my gratitude to Benjamin Valencia for the exceptional experience my family and I had at Ashley's. Mr. Valencia exhibited utmost professionalism, treating us with kindness and politeness throughout our interaction. His extensive knowledge about the products was evident as he guided us through the various dining sections, providing valuable insights and recommendations. We were particularly impressed with his expertise in helping us select the perfect dining table for our needs. As we plan to purchase a bedroom set in the near future, we will undoubtedly seek out Mr. Valencia's assistance once again. Thank you for the patience he demonstrated towards my two young boys.

Customer service was excellent Johnny and staff was professional and courteous all out great experience

Manuel at Hawthorne location on ocean gate, was the best help !! Very informative and didn’t push at all. He’s got my vote & I’ll be back just because of house service !

The events manager was very nice and allowed us to do the fun candle activity even though we were late. This store was very beautiful with many luxurious chairs, tables, and couches. We can’t wait to attend more events!!!

Made my first candle! Lots of fragrances to choose from. They also had beignets!

Attended a candle making workshop in Hawthorne, CA. Was so much fun hanging out with friends. We wait on our candles for 1 hour and they provided hot cocoa n pastry and homemade Beignets

Fun class!

Manny’s customer service was excellent, great salesman and knowledgeable of the products. It was a pleasure doing business with him.

Manny provided great customer service. Thank you

I want to express my gratitude to Manny for his outstanding assistance. The moment we walked into the store he provided top notch customer service and helped us choose the perfect furniture for our home. He made the entire shopping experience enjoyable. We felt well informed and supported throughout the process. Thank you for your outstanding work and understanding our needs.

Manny was so helpful! First time shopping at Ashley Store, he made my experience pleasant.

Manager Lino and sales associate Gabriel helped me in my furniture purchase and provided great customer service. Helped me with the perfect living room set!

Manny was very awesome and helpful! He helped my fiancé and I decide on a bed, bed frame and mattress. He is very knowledgeable. Kind hearted! When you come here ask for Manny!

Manny did a great job of making us feel comfortable and really taking care of us through this whole process!

Greeted warmly on entering store. I was welcome to browse but also was shown what I was looking for. Pleasant experience. They even offer store credit with no interest for a payment option.

Benjamin Valencia is really helpful and welcoming. I came in looking for a dresser and he assisted with exactly I was looking for. Ask for Benjamin Valencia for great service.

(Translated by Google) Very good seller Manuel (Original) Muy buen vendedor Manuel

Manny was amazing,He was very helpful Will definitely come back

Manny was excellent and helped me so much. Thank you

I had a very nice shopping experience with salesperson Jennifer..helpful and knowlege of products I was interested in purchasing. the only thing..waiting for the delivery date..2 weeks away.

The team in Hawthorne Ashley is just exceptional. Simon helped us to choose our sofa and he was very nice! Unfortunately we had issues with our sofa couple of months later and with huge help of the manager Johny we got approved for reselection. With help of Benjamin we were able to choose our new sofa together with more furniture as we had credit to spend. I would like to thank for all the help from those amazing people! ( Simon, Johny and Benjamin) you are the best! Sabina&Casey

Benjamin Valencia was amazing. He helped us find the perfect couch for my daughter’s apartment. Thank you for having such a thorough and knowledgeable employee. I really enjoyed working with him!

My experience here was tremendous. Excellent customer service, and a very helpful environment. Salesman Mahmoud did a great job assisting me and getting me acquainted with the store. Would definitely come back here again!

I had a great experience at Ashley’s. A young man named mahmoud helped me out and was very helpful. he was eager to answer all the questions i had and i felt i was in good hands. Great products and great service!

Can in to do some mattress shopping. Manny was helpful & knowledgeable. If you are shopping, ask for him. You won’t regret it.

Went to Ashley Furniture store in Hawthorne and Benjamin Valencia was Great. Very professional, courteous and took care of everything I needed.

The store visit was excellent. I was greeted when I walked into the store. The delivery sucks when you are giving a four hour window and get a call be told that your order will deliver by 7pm. Call the store and be told we can no take anything off your bill for the inconvenience. .

Ashley’s has super friendly and helpful staff!

Everyone is so friendly and helpful

Decent selection, reasonable prices, staff was helpful, good staff to customer ratio

Manny and Michael were awesome and they helped me out with everything that I needed to get the couches that I needed

Wide selection, good prices Friendly service

Manny is very knowledgeable and kind. We never felt rushed best of all he is not pushy. Ask for Manny always.

(Translated by Google) Manuel helped us with our purchase in a professional manner, a kind and patient person, I definitely recommend him, I was delighted with the purchase and his attention.! (Original) Manuel nos ayudó en nuestra compra de una manera profesional, una persona amable y paciente, definitivamente lo recomiendo quedé encantada con la compra y su atención.!

Manuel treated us very nicely and helpful as well as knowledgeable with all . Thank You Manuel.

We were welcomed by Benjamin who was warm, friendly and extremely attentive. Great salesperson who really cares about needs of the customer. The manager, Johnny and cashier Latrice was awesome as well. Johnny gave us great feedback and food for thought. Kudos to all of them.

Great service appreciate the business

(Translated by Google) It was one of the people. The two favorites to deal with in a store (Original) كان من الاشخاص. الممتازين المفضلين لتعامل في محل

When I first walked into the store, no one greeted me or helped. They were very unfriendly. As I walked through the store, looking at furniture, I noticed other customers being greeted and helped. At that point, I could only assume I was being discriminated against because of my race (sadly to say). I knew I was going to make a purchase so I went to locate the store manager, Lino, and express to him my experience and he was not apologetic instead, to my surprise, he had the audacity to blame it on me! He told me I didn’t look friendly while walking in. The fact that he even spoke those words explains why that store location didn’t have much traffic. His leadership is poor. He’s clearly clueless while lacking emotional intelligence, empathy, and the skill set to provide exceptional customer service. Anyway, I was so upset, but surprisingly I didn’t leave the store. Instead, I sat down and called the 1-800 customer service line to put in a complaint. While I was doing that, a nice gentleman (who was a salesman that returned from a break) came up to me so kindly and asked if he could assist me with anything. Simon was so wonderful that I ended up making a $3,000 purchase! Thank you, Simon!

I truly love my Ashley mattress customer service I love my mattress and the fact that I have the assurance that it will always give me the great service that I got a day one with no hassle it's totally awesome a great big thanks for the patience and the excellent service I received from my service guy that came out he was just amazing!

Great Customer Service by Ben Silverstein. He was very knowledgeable about the merchandise I purchased.

Very professional and made sure I was satisfied with my purchase both the salesman and the manager that helped me I’m very satisfied with the support I got from them both

I had an amazing experience at this store one of the best in LA forsure Benjamin is the guy

Gellie was courteous and professional. She has excellent customer service skills. She went above and beyond to help me furnish my new home. Lino was also helpful as well!! I will definitely come back!!

Ben at Hawthorne store was great! Gave us important information about the construction of the couch we bought, gave us space to make a decision, and was genuinely funny and welcoming!

I had a very good experience here. I went in and already had an idea of what I wanted. Micheal didn’t hover over me but he shows me the couches and gave me space. I ended up coming back a week later to purchase what I wanted and it was a simple process.

My salesperson very very nice and helpful her name is Desiree Mitchell

Outstanding service all around. This location is hands down the friendliest and most welcoming location in the South Bay. Great management and helpful employees :)

We came in not knowing what type of mattress we wanted, and Manny took the time to logically show us the different type of mattresses and what each one had to offer. He was not pushy and answered all our questions. He guided us through the options and I was really impressed on the way he did it. It was well thought out and we went away with more knowledge and an option that we had never considered and felt really glad Manny was the one to help us. Thank you Manny for your time and the way that you presented the options, I was really impressed!

Ben Silverstein (HW store) was easy to talk to, helped us out a lot, and respectful

Benjamin at the Hawthorne store is awesome, very thorough and knowledgable. Thank you.

Great experience at Ashley furniture, we were greeted as soon as we walked in the store by Benjamin Valencia very nice guy , he showed us everything we wanted to see we will definitely come back here

Manager Johnny and Gellie did a tremendous work on helping me and wife with our purchase. My wife was satisfied with the customer service that they provided. They really went above and beyond!

Thank you, Benjamin Valencia and Leno, you both helped my family with getting a sectional for our living room. We have been to several furniture stores and honestly you both were amazing, I can honestly say my experience at this store has been better than other places we have visited. We cannot wait until it arrives! We will definitely update once it's here.

Benjamin Valencia helped a ton

Courteous and professional service

Amazing customer service explained everything well

(Translated by Google) The seller Manuel is very kind... he is very patient and attentive to serve... (Original) Muy amable el vendedor Manuel... es muy paciente y atento para atender ...

(Translated by Google) Excellent service and very friendly and attentive Manuel attended me (Original) Excelente servicio y muy amable y atento me atendió Manuel

Great experience. Very efficient sales person. Knew his stuff

Great customer service from Benjamin Valencia. Very patient and helpful.

Ben Silver was awesome explained the whole process and made jokes to entertain 👏

Benjamin Valencia was amazing, took his time explaining and answering all our questions! He also didn’t pressure us to make a decision and was bilingual which helped with our communication. 5/5 customer service and definitely would go again !!!