Ashley HomeStore Hawthorne, CA 90250

Frustrated!!!

Friendly good service

Beautiful furniture, excellent customer service and very helpful sales associates. They explain every detail of your purchases.

Friendly servive

Love the service ❣️

Love this place!!!

Manager went out of his way to work with us and a great thanks to Lori for everything

Big showroom with friendly sales people

I purchased a sofa sleeper July 13, 2020. To date I have not received my couch. My original delivery date was August 22, 2020 as the couch was on back order. August 22nd came but the couch didn't. When I called the store, I was told the sleeper portion was still on back order and would be available October 3rd with a new delivery date of October 5th. October 5th came and I received a phone call stating the chaise portion was on its way. I declined the partial delivery and stated I want the complete couch delivered in one visit. I was given a new delivery date of October 19th for everything. Today the delivery guys showed up with only the chaise portion of the couch ! I spoke to a lady in the wherehouse who stated the sleeper portion is on back order until November 5th. I refused the partial delivery and was told by doing so they may give the chaise to another customer and that could increase my wait time. I was also told to call the store to register my complaint. I told her you all need to make this right or I will ask for my money back.

Why i can't call the store phone number?

This place is amazing. They have wonderful deals and personnel. I want to point out Angel L. He had a very welcoming and kind vibe about him. He worked to get me the best deal and I left with my perfect furniture. Everyone here is nice and was available for questions. I highly reccomend this place and had a great experience here. Thank you guys!😊👌😊

Lots of furniture

Gabby was awesome!!! She’s full of a lot of information which helped us make a decision on our new bed!!

Pretty good. I went late in the evening so hardly anyone was there. Service was quick and polite. My sofas were back ordered, so it will take 6 weeks to arrive, but I expected that. I recommend prior buy the warranties on anything they purchase.

BUYER BEWARE- I bought a bed and recliner-sofa set because they were offering 50% off. I was told they couldn't give me the 50% off on the mattress (Tempur pedic) because they are not "allowed" but I was going to get the sofas for a couple of hundred dollars to make up the discount difference. I got the mattress delivered in less than 24 hrs but my recliners mysteriously got "cancelled". The manager kindly offered to refund me the low amount for the sofas but did not adjust the price for the bed. So if you want a discount make sure they discount ALL items INDIVIDUALLY!

I have waited a full year to write this review to show the staff at Ashley's Furniture that they do not know what the customer wants. Not sure if the staff is still working here, but a year ago this month and this weeek I went into Ashley's Furniture to check out bed frames, mattress and other items for our house. I was approached by a guy in the bed department where all the mattress is at. I told the salesman when he approached me that I recently had received my Ashley's Furniture credit card and had $1,000 limit. He tried selling me a bed that costed $2000 when I specifically told him I want to keep within budget and check out the mattress in a box bed. He told me to forget about that mattress that I needed this $2000 mattress (only) and that I can extend my credit card limit. Who in the right mind as a salesman does this? He is not going to pay for my bills and telling me in a pushy way to get a credit increase so that I can buy a $2000 mattress. So I walked away from that deparment and kept ooking around. Then, I was approached by a woman and here we go again. She tried selling me a bed that was over the $1000 limit on my card. I told her I wanted a mattress in a box that I saw online. She tells me, "Those don't last a year". Well this is the main reason I am writing this review to say that these salesmans are liars. My Queen size mattress in a box is in top shape. This mattress is one year old and still comfortable, still fluffy, does not sag or anything. Mattress feels like when I first took it out of the box. Bottom line, these salesman don't care about the people. I went in there letting them know I had a limit and all they can care about is for me to get just one mattress that goes way over my limit. Another salesman telling me their own products do not work. Well you are completely wrong. Find attached image. Sorry about the pillows (we are moving out). I hope management gets a new makeover because of these salesman I do not want to shop in store anymore. I bought the mattress and frame online and was not told by the computer to go past my credit limit. Hope you Ashley's Furniture reads this and rethinks their approach on customer service.

It was personable and to the point. It was quick and safe. I really enjoyed.