Ashley HomeStore Hawthorne, CA 90250

The people were very professional, and the showroom was awesome. I purchased a new King Size bed, and I definitely will revisit Ashley over and over again.

wonderful!!!! delivered early, which was great. excellent, courteous, professional service by delivery guys. items came in excellent protected condition. Thank you!!!!!

When you think about furniture shopping you usually don't equate it with fun. But my experience with Adam was just that! Some sales people can be overbearing or pushy but Adam was a perfect mix of fun and respectful. He had such a great sense of humor and helped make the experience seem like a breeze. He did his very best to help me find what I was looking for and was so patient with me. I had a great experience and was satisfied with my purchase and the price! Thank you so much Adam!

Everything is perfect thanks.

My sales rep Jorge Alvarado was very knowledgeable of the product answered all my questions had outstanding customer service skills and I will recommend all my family and friends to go to Ashley Furniture and see Jorge Alvarado for assistant. I will shop at Ashley Furniture again. Thanks Mr Jorge Alvarado!!!

I'm so happy with customer service. Exspicialy Gorge Alvarado sale rap.He is very friendly,helpful and very nice attitude. If I want to buy in future I will definitely come back to same store and I will definitely deal with Gorge Alvarado.

(Translated by Google) Jorge Alvarado gave us excellent service, he was very attentive and helpful ex an excellent person. If I will return. (Original) Jorge Alvarado nos dio un excelente servicio, fue muy atento y servicial ex una persona excelente . Si regresare .

walk-in and still got best deal on Cyber Monday couldn't be it anywhere!

Service was good...they were friendly

Come here when you are ready to buy something. They will not leave you alone if you want to just look and see what they have.

Come here when you are ready to buy something. They will not leave you alone if you want to just look and see what they have.

Sales reps could not answer any of my questions and I actually taught him that the one sofa comes apart. I was ready to drop $1500 on a couch and table/chairs and made it clear that I had just moved to the area and needed furniture, yet was just pointed in the direction of the tables while two drank coffee and talk about the game.

Poorly Managed Store On Nov. 6, 2015 we shopped, selected, and paid for a Living Room set and delivery at our local Hawthorne, CA store. They couldn't make delivery within the ELEVEN-days before we left town for three weeks so we scheduled it for 2-days after we got back on Dec. 11. Got a call a few days before delivery, saying they were re-scheduling delivery for Dec. 22; 6-1/2 weeks after original purchase! The delivery guys were great and came equipped with touch-up pens to cover spots where the 'made in China' factory stain hadn't quite covered the cheesy end tables (our bad for buying them). We realized that one inconsequential item - an accent blanket - was missing and the delivery guys contacted their office who said the blanket would be mailed to us within the week. It never showed up but we did receive two or three calls from the dispatcher during the ensuing weeks saying it would be delivered on certain days which...it never did. We visited the store to complain but our poor salesman looked so embarrassed we decided not to pursue it because we had our furniture and it wasn't his fault the store he worked for is so very badly managed. BTW; we did finally receive the blanket in the mail some time late in January 2015.

Poorly Managed Store On Nov. 6, 2015 we shopped, selected, and paid for a Living Room set and delivery at our local Hawthorne, CA store. They couldn't make delivery within the ELEVEN-days before we left town for three weeks so we scheduled it for 2-days after we got back on Dec. 11. Got a call a few days before delivery, saying they were re-scheduling delivery for Dec. 22; 6-1/2 weeks after original purchase! The delivery guys were great and came equipped with touch-up pens to cover spots where the 'made in China' factory stain hadn't quite covered the cheesy end tables (our bad for buying them). We realized that one inconsequential item - an accent blanket - was missing and the delivery guys contacted their office who said the blanket would be mailed to us within the week. It never showed up but we did receive two or three calls from the dispatcher during the ensuing weeks saying it would be delivered on certain days which...it never did. We visited the store to complain but our poor salesman looked so embarrassed we decided not to pursue it because we had our furniture and it wasn't his fault the store he worked for is so very badly managed. BTW; we did finally receive the blanket in the mail some time late in January 2015.

My salesperson Adam was amazing! Everyone else was just ok as far as customer service goes. My complaint is I ordered a set that came with lamps, they told me my lamps would come separately 7 days later than the furniture, so I waited, 11 days passed so I decided to call, only to be told the lamps had been discontinued and I'd have to come into the store to select different ones. I asked the young lady why didn't someone call me to let me know instead i f having me wait for the lamps, her response was: " I don't know". Needless to say I am unhappy. Stay tuned, I'm going to get my lamps today, I'll let you know if I'm compensated for my time. Perhaps I'll be writing a better review.

Bought a bed at the store had to wait about a month. Went to finally pick it up was only one box. I asked the guy if the whole thing was in the one box. He said yes. Got it home opened it up to put it together. It was only the head boards and foot boards. I called the warehouse. They said they would look into it maybe ship the rest free since I asked the guy. They finally called me back and said it was not on the order have to deal with the store they can not add to orders at the warehouse. So I called the Store talked to customer service. They said the had to talk to manager would call me back I called back they said they were looking into it before they should have them shipped to my house next week but she will check with her manager. She would call me back. End of the day she still did not call me back said that they could not find any they were back ordered so i could come in the next day talk to manager and pick different bed. So the next day went to the store and the manager did not know i was coming he looked into it and found what i needed and said would have it ship the Saturday. I still did not trust it But finally 2 days later it arrived and was able to put it together. I asked him why couldn't the other manager find it over the phone he did not know. When i was putting the bed together i noticed the bed is wood and has a few spurs where they don't sand it before staining it. But not going through anything else with them. I got a warranty with them just hope it works when i need it. After i ordered it waiting for the parts seen a lot of bad experiences with them online if i knew that would not have bought from them

I DON'T LIKE ANYTHING FROM THIS STORE, THE FURNITURE IS POOR QUALITY, I BOUGHT A DINNING SET TABLE WITH 2 CHAIRS AND 2 BENCHES .THE BENCHES RIPE IN A MONTH OF USE THEN I SWITCH IT AND AFTER A MONTH RIPE AGAIN SO I TOLD THEM ABOUT IT CAUSE I DON'T WANT TO E EXCHANGING IT EVERY MONTH THAT I WANNA SWITCH THE WHOLE SET AND THEY TOLD ME THEY CAN ONLY GAVE ME STORE CREDIT FOR TH BENCHES ONLY, I DON'T WANT ANYTHING FROM ASHLEY SO THAT'S ALL THEY CAN DO ABOUT IT, THE CHAIRS TOO AS WELL GET LOOSE.I HAVE BOUGHT FURNITURE ELSE WHERE AND NEVER HAD PROBLEM WITH IT THE FURNITURE LAST ME MORE AND FOR CHEAPER PRIZE.....TOOO BAD FOR ASHLEY BECAUSE THEY LOST Y BUSINESS AND I WON'T DECENTLY RECOMMEND THIS PLACE. .

I DON'T LIKE ANYTHING FROM THIS STORE, THE FURNITURE IS POOR QUALITY, I BOUGHT A DINNING SET TABLE WITH 2 CHAIRS AND 2 BENCHES .THE BENCHES RIPE IN A MONTH OF USE THEN I SWITCH IT AND AFTER A MONTH RIPE AGAIN SO I TOLD THEM ABOUT IT CAUSE I DON'T WANT TO E EXCHANGING IT EVERY MONTH THAT I WANNA SWITCH THE WHOLE SET AND THEY TOLD ME THEY CAN ONLY GAVE ME STORE CREDIT FOR TH BENCHES ONLY, I DON'T WANT ANYTHING FROM ASHLEY SO THAT'S ALL THEY CAN DO ABOUT IT, THE CHAIRS TOO AS WELL GET LOOSE.I HAVE BOUGHT FURNITURE ELSE WHERE AND NEVER HAD PROBLEM WITH IT THE FURNITURE LAST ME MORE AND FOR CHEAPER PRIZE.....TOOO BAD FOR ASHLEY BECAUSE THEY LOST Y BUSINESS AND I WON'T DECENTLY RECOMMEND THIS PLACE. .

I purchased a leather sofa set about 2 weeks ago. The sofas arrived as promised but had minor scratches on them. When our sofas arrived, we returned one of the sofas. Both sofas had visible marks. Since we purchased the extended warranty we figured we could have those minor defects fixed on one but not in the other. We re-schedule delivery and to our surprised we got the same sofa again with a bad fixed job. We told the delivery guys that was the same sofa, we didn't want it, to take it back, but they promised us if would be best to keep it and re-schedule via the store the exchange. Now the store is saying their policy was NO REFUNDS-NO EXCHANGES and we were never told that. Our sales person failed to inform us about Ashley's policy PLUS customer service has been horrible to deal with. Now I'm stuck with $4000.00 worth of sofa's with scratches that were NOT DONE BY ME and a horrible experience of deceitful information given by their: sales department, customer service dept and delivery personnel.

Wouldn't recommend anyone going to this store

Bought a dinning room table from a very nice salesman. He gave me the sale price that was going on on Black Friday. Delivery and customer service since have been horrible. Scheduled delivery has been canceled on me twice. Tried to speak with a manager and never received a call back. Will never shop with them again!

(Translated by Google) Bad experience .... They offered me a cover matress free and I just realized that they charged me $ 150 for the cover when the salesperson spoke gave me excuses ... that they made me an adjustment ... but not everything for reaching their sales goal ... I called. to speak with mgr never call back (Original) Bad experience.... Me ofrecieron un cover matress free y recien me doy cuenta q me cobraron $150.por el cover cuando hable la vendedora me dio excusas ...que segun me hicieron un ajuste..pero no todo por llegar a su gol d ventas...llame. para hablar con mgr never call back