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Ashley Store | Hawthorne, CA 90250
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Hawthorne, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Hawthorne, CA!
Where to Find Us & When to Visit
The Ashley Store in Hawthorne Furniture Shopping Tips
Affordable Pricing, Quality, and Style in Hawthorne
Our Ashley Store Gives Back!
Customer Service
In-store offers
What our customers say
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I went to Ashley's to buy a bed frame and without any hassle. I purchased on within 30 minutes. The salesman that I was working with was kind and knowledgeable.
Wonderful experience. Desiree was great. She knows her furniture and took pride in pointing out all the chairs features.
Benjamin Valencia and Jonny Figueroa are top level sales representatives with outstanding customer service. They were able to answer all of our questions and meet our expectations. We did not hesitate to purchase from Ashley, it was in part to these two associates. Benjamin has amazing customer service skills; He greeted us with high energy and carried that spirit throughout our entire experience. Benjamin was able to advocate for our needs and Jonny was extremely supportive of our vision. Will definitely be coming back!
Jonny and Ben Valencia were wonderful! Very professional and courteous. Very helpful! Got me the piece of furniture I needed easily.
Thank you Benjamin Valencia. Very helpful and polite sales man.
I ordered two mattresses, one arrived on time and they told me that the other would arrive in 10 days, and it didn't arrive so I called to see when it arrived and they told me that they would send it to me in 40 days after my purchase, if I bought a mattress it is because I need it, so I better cancel it.
Sales rep was very helpful and knowledgeable about all furniture. She made it very easy for me to make a final decision of what I wanted.
Desiree M Was the best I absolutely love her customer service and product knowledge I highly recommend shopping with her
We were able to find the pieces to match our family room and Ben (“Big Ben”) was very helpful. No pressure sales approach which was nice.
Adam and Johnny were INCREDIBLE ! I couldn’t seem to find a sofa that checked all my boxes and finally with their help found the perfect one ! I can’t thank them enough and look forward to buying all the remainder of my furniture from these two and Ashley furniture ! Thank you so much Adam and Johnny !
Nice store with professional staff
We loved our Ashley furniture purchased
Came in here knowing exactly what sofa we wanted, and Johnny and Adam provided exceptional customer service. They were extremely knowledgeable and funny, I would definitely come back for any other purchases because I’ve been to a different location before (Lancaster) where I wasn’t assisted…. So thank you again Johnny and Adam!! 100/10 experience and customer service.
I recently purchased a recliner love seat. There were some mechanical issues which the in-home tech felt shouldn’t be fixed, rather a replacement was ordered. The new recliner was delivered in a timely fashion and the delivery team was very professional. I would go to Ashley for other furniture items without hesitation.
Great
I like this furniture store because of the selection and prices. Salespeople try to make it work within your budget.
Johnny was the best,both professional and courteous. He went out of his way to make sure I was completely satisfied with my choices. I will definitely go back for future purchases.
Super happy ❤️❤️❤️❤️
Johnny Figueroa was very knowledgeable and friendly. He made it a pleasant experience
Johnny and Valencia were amazing! Super knowledgeable, helpful and quick. Come buy a couch from them!
My sofa was great. Delivery has always been a problem. I was told they would call me ahead of time before arrival and they didnt. On top of that they came 30 minutes earlier than what I was told. I was taking my kids to school and wasn’t home
The manager at this location has a terrible character zero customer service he talks to people anyhow without respect
Awful customer service. Saw a table there, bought it, and walkin out the door saw one I liked better. Not 3 min had passed and said I now want the new one. They COULD NOT cancel the first sale. So we were going to have to buy the new one and RETURN the one we didn’t want. Gets better. The new one was a floor sample and we could take it home, but because the next morning some store big wigs were coming to check out the store they said we couldn’t take it with us. Had to come back in the morning . We live 10 miles away! Argued with the manager to no avail. The place is the size of a mini football field and I said you really think the big wigs would notice one missing table!!!! Well came back the next day to pick up the table and sure enough one of the big wigs was ther,explained the story, and he COULDNT BELIEVE we had to come back. Yup! Story doesn’t end! We had to wait 2 weeks for the delivery of the table we didn’t want, then call them to come pick it up. Try getting to someone at the store who knew anything about picking up our table! And they wanted to charge us! Well finally, after many phone calls, they come to pick it up. Said it would take a week for our credit of $400 to come back to us! Nope!!kept calling. No one had any idea again. Well I finally contacted my Visa card and disputed the charge. They have not heard from Ashley and have 2 more days until the case is dropped and I keep my rightful credit amount. They are so sweet and accommodating when you walk in to buy, but then——-WATCH OUT. STAY AWAY.
(Translated by Google) Lousy I bought a shelf for my TV from the big ones; on the day of the sale everything was fine when I went for it, they didn't allow me. Taking it, I said why it was at night and someone from there had to help me because they didn't allow us to do it to protect the furniture on the floor; I returned after 8 days with my 3 brothers in the morning, no one helped me. No one was present, we took it out in parts. the store we had to go down and disconnect a TV that was there and put it on the floor, move around and move the furniture on the floor. V running the risk of doing damage so we can get through it, the experience is horrible. The worst thing is that I have Seller was there and completely ignored me he was sitting in front. From a computer in another section, I think because of this class. The store is always lonely when it comes to sellers. Thank you (Original) Pésima ; compre un estante para mi TV delos grandes ;el día de la venta todo bien cuando fui por el no me permitieron. Llevarlo disque por qué era de noche y tenía que ayudarme alguien de allí pues no permitían hacerlo nosotros por proteger los muebles del piso ;regresé a los 8 días con mis 3 hermanos en la mañana igual nadie me ayudó Nadie estaban presente lo sacamos por partes de la tienda tuvimos que bajar y desconectar un TV que estaba allí y ponerlo en el suelo ,pasar y correr los muebles del piso. V corriendo el riesgo de hacer un daño para poder pasar nosotros ,horrible la experiencia. Lo peor es que he el Vendedor estaba allí y me ignoró por completo el estaba sentado en frente. De una computadora en otra sección, creo que por esta clase. De vendedores la tienda siempre está solitaria . Gracias
Delivery process and customer service terrible. Will never use Ashley again
What a wonderful store- everyone is so friendly and helpful and ready to make a sale and willing to work with delivery dates and even helped us find someone to come pick up our old sofa for us! Definitely recommend this Ashley store!
Johnny manager and Desiree consultant helped my mom get her dream bedroom. They were super helpful and great attitude. Super professional!
Great service!!!! Johnny and Desiree provided amazing service and were very friendly!!!
Johnny and Desiree amazing service and friendly
(Translated by Google) Super recommended, customer service is excellent and especially in Spanish, thanks Jonny and Adams 👌👍 (Original) Súper recomendado , la atención al cliente es excelente y sobre todo en español , gracias Jonny y Adams 👌👍
Great experience! Amazing customer service and help from Manager Jonny and Benjamin!
Okay so - Johnny F. - and Ben S. - excellent Service, knowledgeable about the products, promotions and has a great aesthetic for interior design, made sure I got the best price and quality for the size and scope of my space, made sure I stayed within my price range, great personality and made it fun and easy.
I got a good deal, and had the best service and was having the best time getting these deals with not getting stressed with Adam and Johnny.
This was my first time purchasing adult furniture and as soon as I walked in Ben Silverstein was the guy! Helped me out very much with the assistance of the Johnny! Very amazing experience
I met some very nice people today. They were so kind and respectful. It was really wonderful to be around them. Shout out to Jhnonny and Benjamin
The go to furniture store in the South Bay. Customer service is AMAZING! Best quality and unbeatable prices. Ask for Adam hands down the best sales person and Johnny who is the manager is very friendly and understandable of your budget. Overall Adam and Jonny are an amazing team. Thanks guys!!
Benjamin Silver and Johnny Figueroa were
Jenifer was great, very patient and kind !!
Super nice people! Adam helped us out and made it fun and easy to pay for a $1500 bed frame, I know he’ll enjoy the joke if he sees it
Adam Mandel is by far the best trusted advisor at Ashley furniture. He took care of my mom and helped her discover a dining set that she absolutely loves. His personality, humor, and professionalism really made this such an enjoyable experience. Also, his manager JB was so kind as well. Thank you 🙏🏾
My Trusted Advisor Adam was AMAZING. He was patient, kind and extremely funny. So pleasant to work with. I’m looking forward to my dining set to arrive. Would definitely shop here again.
great service, the manager was very helpful
Very handsome johnny & max & very cool & very kind for giving us 2-pillows & mattress protection. I do really appreciated
Jon was fantastic! Answered every question and concern. Was very helpful and nice and fun. We certainly had a time we won’t forget at this Ashley’s 😊
Ben Valencia was very helpful and kind.
Efficient and fast .. Johnny
Excellent customer service during my visit, Highly recommend this location.
I’m so glad I walked in and I’m coming out with the bed of my dream but just a dollar good looking out Ben & Jonny
Marlaina was super helpful! She helped us choose the right dining table for our family with several young children! She went above and beyond what she had to do to help us! Excellent customer service
Gabriel was very informative and professional through the entire process. My wife walked in looking for the perfect for our living room and Gabriel listened to all of our concerns and requirements and suggested the ideal solution for our living space.
It's a excellent service, very nice and kind the salesman Ben Silverstein.
Gabriel Martinez , is very knowledgeable about the products at the store. . No pressure and very great at answering questions !!!!
Gabriel was really helpful and patient! Great service!
Gabriel was very helpful and has very friendly vibes. My family always leaves with a purchase. He's helped furnish our entire home and we always ask for him when we go.
Set out looking for a new couch and bed for our new apartment. Manny was wonderfully helpful and informative. He definitely made this experience one we’ll remember.
I came in with my girlfriend to find a couch and mattress. Manny not only was attentive, but walked us through testing out numerous mattresses and even gave us great advice to help us moving forward in our bed hunt! 10/10 customer service!
My second time purchasing furniture here at the Hawthorne location and once again I was not disappointed with the excellent service I got from Josh and Gabe! Whenever you come to this location I highly recommend that you ask for these two employees. They will definitely take care of you.
Johny the manager and desiree both help me buy a couch and gave me good deals.They have good customer service
Joshua and Desiree were both very helpful with the process of purchasing new furniture for our place. They both were fast and efficient, and knowledgeable as well!
Super great experience today with Johnnie, very helpful & friendly!
Great service from Johnny Figueroa .Starting off with the great approach when we entered the store was a great welcome .On top of that ,he gives you amazing ideas on how to set up your home .I truly appreciate his help and wanted to share this with others so you can ask him for help .
Benjamin Valencia was really nice, professional and found exactly what I needed.
I recently visited Ashley’s furniture and had the pleasure of working with Ben Silverstein. Ben was incredibly knowledgeable about the products and took the time to understand my needs and preferences. He provided thoughtful recommendations and answered all my questions with patience and expertise. It was clear that he genuinely cared about helping me find the perfect pieces for my home. His commitment to customer satisfaction was evident throughout the entire process.Thanks to Ben, my shopping experience was smooth and enjoyable. I ended up purchasing Tryanny Triple Power Leather sofa and loveseat, and I couldn’t be happier with my choices. I highly recommend Ashley’s Furniture and especially Ben for anyone looking for top-notch service and quality furniture.
Great experience,, Gabriel took care of us and hooked it up with some good discounts. Will be coming back.
Manny was awesome, and made it easy to find the furniture that fit my style. Would buy with him anytime.
Great service from Ben and Johnny the manager, easy and honest, that’s all I wanted
Adam was the best. His knowledge and humor made my experience in your store great. Thank you Adam
Benjamin was personable and knowledgeable without being pushy.
Benjamin Valencia was very helpful.
Benjamin Valencia was very patient with me when I had to get double confirmation from my wife about what items we wanted. I didn’t feel rushed or pressured into getting another or new furniture for the new apartment. I’ll be happy to come back to him when it’s time for me to get an office desk of my own!!!
The wordrove that I purchased doesn't even fit and the drawers fall off and I called costumer service and they couldn't help cause they where not there. So I pay alot and they don't even fit correct..
I came to look "Ashley, Look at me!" Comments, but I found nothin. L reviewers. W Store.
Fantastic job with Johnny. Easy and we’re so happy with our new coach!
(Translated by Google) Benjamin Valencia excellent service! Thank you (Original) Benjamin Valencia excelen service! Thank you
Gabriel was great sales man he help of lot
Wonderful customer service. All the workers were very helpful, respectful and nice. Will be coming back!
Manuel was great. Super helpful and personable. Great buying experience!
Desiree is such a lovely soul. There was an issue with my order going through, yet she stuck with me until we found a solution. I greatly appreciated her kindness and patience! I’ll be reaching out to her again if I need anything from the Ashley store.
Manny took the time and liberty to show me around and express his best experience with items around the furniture store.i can truely say he will answer every possible question you have. You will leave the store confident as to what you want to purchase with his help and advice to every item you check out
Hi Ashley Store, its been a month since I received the bed with no legs. Here is for you to reference my order: SO#611832450; I have no choice but to leave a online review since no one is taking care the after sales. After more than 5 calls and 6 visits to the store, my issue still not being solved. Please let me know when my issue can be resolved.
Johnny and Benjamin were wonderful and I got everything I needed at an exceptional price!🥰
Benjamin Silverstein was exactly what we needed... he helped us to the fullest of his abilities...
(Translated by Google) Very good service from Mr. Benjamin Valencia, he did not answer from the beginning, very friendly and understandable! He offered us good promotions! (Original) Muy buen servicio de parte del señor Benjamin Valencia, no atendió desde el principio, muy amable y comprensible! Nos ofrecio buenas promociónes!
(Translated by Google) Very good treatment and very friendly, they explain everything in great detail, thank you Benjamín Valencia (Original) Muy buen trato y muy amable, explican todo muy detallado , gracias Benjamín Valencia
Great experience and good service. Thank you Benjamin and Lino for the help
Happy with the choices this furniture provides
Benjamin Valencia Was awesome thank you so much! And shoutout to Joshua he was quick with the acima process and very helpful! Thank you guys again for everything
I had a very good experience my assistant Benjamin Valencia nice and helpful and I recommend you ask for his help lots of good choices and my kids had fun as well.
Great service with lots of quality items.
It was amazing experience. Manny was super helpful and had lot of patience. The store is hugeee...
When I say 5 stars doesn’t amount to the patience and understanding Gabriel showed us from the time that we walked in to the close of sale. We are beyond happy with our purchase. Thank you Lino, Gabriel , and of course Josh from Acima for assisting us. We are now official Tempur Pedic owners! We will be back soon for those Tempur Pedic Pillows.
(Translated by Google) Very friendly staff especially Mr. Benjamin Valencia (Original) Muy amable personal en especial el Señor Benjamin Valencia
Benjamin and the manager was able to help me find the perfect sofa set and purple mattress/base combo. I would definitely come back in the future for additional furniture needs.
Johnny was great.!He is very personable and had a great knowledge of the products they sell. He did not apply any pressure. We will definitely return for other furniture needs
Johnny and Adam are both awesome! Great customer service. Thank you both!
Johnny and Manny great guys. Super nice. Fast and friendly. Best service
Worst furniture store ever! I went into the store to make a purchase and right on the day of my delivery, I get a call stating that my mattress is on back order and don’t know when will it become available. So I cancelled the whole order and I was told I would get my refund in 24-48hrs. Fast forward to 4 weeks later, I am BARLEY receiving my refund back and that’s because I spent about 2hrs on the phone with customer service figuring out why they never deposited my refund back in 24-48hrs like that said. Point is, DO NOT ORDER FROM HERE! go somewhere else.
My experience with Ashley's, let's start off by saying, No Pressure! Walking in, we were approached by salesman William. William started off by asking what was our visit for that day, he took the time to look up the things we were interested in directed us to comparable items that may not have been there. Allowing us to browse he'd show up periodically just to make sure we were good. Again. No pressure or hovering. Mattress time came and that's when the patience and knowledge SHINED. This was over a 2 day period, he was still patient. At the end of the day he got my business livingroom and bedroom. William is the MASTER SALESMAN. Keep up the good work, an asset to Ashley's. William keep that great personality it made for a pleasant experience. Great customer service.
The sales agent was spectacular and very informative!
Great customer service! No hassling and very helpful!
Benjamin Valencia did great in helping us! It was very easy and it was a great service!
benjamin and his manager were great
Benjamin Valencia helped me and he was great! Greeted me right at the door and was able to find 2 perfect pillows for me!
Benjamin Valencia had so much patience. He understood what our needs were and met them and more. He gave great advice and answered all of our questions. We were very satisfied with our purchases and would definitely recommend his service to anyone. We had a very pleasant experience.
(Translated by Google) He was very kind and helped me a lot, Benjamin Valencia and Lino, very kind, thank you (Original) Fue muy amable y me ayudó mucho benjamin Valencia y lino muy amables gracias
BEST in customer service and friendliness!!! Simon was not only funny and friendly, he was also very informative regarding our purchase.
Max is the man to see, what a legend!
Man, the sales person was very pleasant, took his time with us, and I was very pleased and his assistance
(Translated by Google) Manuel Cadena attended to me and was friendly and very attentive to what I needed. (Original) Manuel cadena me atendió y fue amable y muy atento a lo que necesitaba.
Manuel attended us so well!! He withstood us walking around the place looking for shelf's. And he was super kind he was the best person to attend us. The customer service here is perfect.
Love this store. Amazing service. Latrice, Johnny and Gabriel were exceptional and very patient by searching their inventory. Johnny and Gabriel were so kind and gave me a discount. Love love love this location.
Manny helped us out getting a bedroom set and it was a great experience! Showed us several sets, was very patient and understanding, and did right by us. 10/10 would recommend.
Manny was very helpful and listened to all of our concerns and needs as we purchased a bedroom set. A great experience :)
Gabriel is the best in the world. Ask for him!
BENJAMIN VALENCIA
Outstanding customer service.Very pleased with my purchase. Will definitely recommend to friends and Family. Thanks to Benjamin and Johnny
My husband and I came to look for just a bed frame for our king mattress we had already purchased. Not knowing what world we would enter into with the help of Manny. We LOVED manny and his customer service and hospitality. He even knew about our little island of Tonga and its only reigning monarchy in the Pacific Island. That was cool since not most know where Tonga is even at hehehe. He educated us on the importance of sleep, a mattress and bed frame. We walked out with our hearts sold on the power based bed. Thank you Manny and Ashley for the amazing experience.
Manny is a GREEEEEEEAAAAT man and a Great Example of what ALL Salesman should be and showed me (1st timer) what a Power Base bed actually is. Yall definitely need to check him out. Highly recommended!!!
Our salesperson Manny was very funny and very kind. He helped show me around. Definitely would love to shop with him again.
Manny was great, he showed everything u looked for and asked questions to get the detail I was looking for.
Staff was extremely helpful with queries and checkout. I highly recommend working with Adam and Manuel! Adam was very polite and communicative regarding in stock dining room tables and helped us search the interactive catalog. And Manuel was sincere and exercised the utmost care to enhance our experience at checkout. I will certainly return to this location for any local furniture needs!
Manny provided us with truly 5 star service. We first selected a dining table with his input on style based on the design of our apartment and personal tastes. Next, Manny took us around the store looking for sofas without any pressure at all. He took us to a few different styles and sizes. I'm much taller than my wife and he always kept our size variation in mind while suggesting furniture. On top of all that he was willing to work with us on pricing and took the time to explain all of the things we needed to keep in mind at delivery. Thank you so much for all of the help!
(Translated by Google) June 9, 2024 My wife and I shopped at the Ashley Store for a Sofa and Dining Kitchen set and the person who helped us was Manny. Manny is very kind and knows a lot about the furniture we are looking for. We are very satisfied with his help! Thank you, Manny!! (Original) June 9, 2024 ako at ang asawa ko nag shop sa Ashley Store ng Sofa at Dining Kitchen set at ang tumulong sa Amin ay si Manny. Napaka bait ni Manny at marami syang alam sa furniture na hinahanap nmin. We are very satisfied with his help! Thank you, Manny!!
(Translated by Google) Mr. Rafael treated us very well, he is really very kind. (Original) El señor Rafael nos atendió muy bien de verdad que es muy amable
Nice selection and staff very helpful.
Jonny and Adam made my 1st experience at Ashley's a great one.thanks
Manager Johnny and Manuel were very patient and helped us choose our needed pieces, great service with no pushing around, we will come back for sure .
(Translated by Google) Benjamin Valencia He treated me very well (Original) Benjamin valencia Me atendio muy bien
Absolutely loved the charisma, patience and understanding Johnny and Desiree provided to me and my family. They were welcoming and did not rush us through the process of buying our mattress and furniture. They allowed us the space and time to explore the store around yet when we had a question they came back to answer it. This is one of the best customer service experiences we’ve ever had. We’ll come again!
Benjamin Valencia was Fantastic. 5 stars
Manny helped us get a new mattress today. He really helped us understand our needs to select the perfect mattress to take home. Made it so easy for us. Thank you again!
Manny was awesome, helped us out with exactly what we needed. Quick and helpful, looking forward to coming for his help!
Great service from Benjamin Valencia and Johnny. They were very helpful and patient throughout the process.
Wonderful service from Johnny today! Just bought an amazing quality couch. Can’t be more happy with the price and my experience today!
We had a great experience. Benjamin Valencia helped us, and he was such a nice guy. We felt so good with our purchase with his help. Definitely recommend him!
Mr. Benjamin Valencia was of a great service to my finance and I and we will most certainly be back to shop with him again! Thanx Benjamin!
Jhon Figaroa and Big Ben are very Professional, funny, and will get you the best price. They will be my go to guys any time I want to get something comfy and feel comfortable.
Ben V was great help and made sure we were happy with our purchase. A+ service!!!
Ben Cruz was fantastic! 10/10 customer service
Benjamin Valencia was a great help figuring out our mattress needs. Great customer service.
Excellent customer from Benjamin Valencia. We walked in and were greeted, he gave us the chance to walk around and look without being too pushy to make a purchase.
Great service!! Great deals!! Great furniture!! We came back specifically bc of the friendly staff and their professional knowledge of the pieces we were purchasing. We’ll be back!
Benjamin Valencia helped us find the perfect couch for our living room. Very helpful and great sense of humor and keeps you at ease.
Wonderful sales experience finding us a great deal on a recliner.
Johnny was so great! Very helpful and very handsome! Hope his finger heals soon!
Johnny is the best! Very helpful, personable and funny. Helped us find exactly what we needed.
Manuel helped me out with what I needed, very friendly and everything was done super quick. Thank you!
Great customer service 😊
Walked in got great service from Many right from the very bogging. I would recommend to ask for him
I am not ok with lack of or leaving out communication when I spend my hard earned money. I ordered a bed over a week ago only to find out I could not get it until July this after giving my bed away and currently sleeping on the floor as well as having to go into the store which is a distance from me to find out. I won’t revisit this store after canceling my order. The repeated and generated response two days later after being told to email Ashley reviews did absolutely nothing.
Best service and very professional
5 star service, Manny was great, helpful and knowledgeable. Made my mattress buying experience perfect.
Manny was so helpful with us buying our bed today! He gave very thorough and detailed explanations. I can’t wait to receive our new bed in a few days!
Excellent customer service by Benjamin Valencia. I was able to get what I needed within a reasonable budget that I came with. Liked the quality of their sectional sofas. Excited!
Best place to buy furniture!
Gabriel and Johnny were absolutely awesome. Very welcoming. Showed me around the store and gave me really good design selections. Gabriel has really good design knowledge. Such a wonderful experience. I will definitely recommend anyone to go to this store.
Service was great! Ben Valencia and Johnny were the best
Benjamin Valencia is the best salesman I have ever met!
Benjamin Valencia was such a great help, very knowledgeable and not pushy at all. He gave me and my wife ample time to decide and lots choices of different couches.
When you come in you most ask for Max and Johny ( speaks Spanish that’s a plus ) great service
Benjamin valencia helped us with our needs tofay . Fast easy process we left happy with our purchase .
It was a pleasure working with Benjamin Valencia. Great customer service and was willing to work with us.
Benjamin Valencia gave us the best service!!! I will definitely be back!
(Translated by Google) Excellent experience Mr. Benjamin Valencia, excellent professional with a lot of knowledge in quality and consumer needs, excellent advice, good management of the purchase closure, professionalism and honesty. (Original) Excelent experiencia el sen̈or Benjamin Valencia excelente profecional con mucho conocimiento en la calidad y nececidad del consumidor, asesoramiento excelente buen manejo del cierre de la compra, profesionalismo y honestidad.
Like to appreciate manny for good service really professional in his job and respectful 👍🏼
Manny was such a great help in choosing out our wonderful dresser. The store was such a joy to be in, and let's not forget the delicious ice cream they hooked us up with was awesome. Thank you Manny
Benjamin Valencia has the best customer service ! For all your needs please come to him.
Ben Valencia helped me. He was patient and knowledgeable. I am happy with my purchase. Thank you!
We had a great experience at this showroom today. We walked in, were greeted by Benjamin Valencia and given the perfect amount of space to shop without any pressure. He answered all of our questions, and was so pleasant to work with. We will definitely come back for future purchases because he made today so easy
Let me start by saying wow! Adam is incredible! Answered every and any question I had. Wasn’t pushy, at all.He delivers the type of customer service that everyone wants. Hands down best experience I’ve had. Anyone that is looking for new furniture with amazing customer service, go see Adam! I will definitely be returning thanks Adam!
Benjamin and Johnny were absolutely amazing! Made us feel like family, and gave us the best deal on our furniture. Both were true professionals. Thank you guys! Roman
Wonderful experience as always!
Benjamin Valencia went above and beyond in helping me with my order. Was also patient and heard what I was looking for. Great customer service and was the first person I saw when I came in. Great attitude. Thank you Benjamin for my purchase.
Benjamin Valencia was very efficient and helpful when helping me choose and purchase a mattress!
Benjamin Valencia was very friendly and helpfu.
Amazing experience and well helped by Benjamin!!
Manny was a great salesman. Very helpful appreciate his help.
We were greeted at the door with vibe that's friendly and Max and Leno were very patient, helpful and gracious with us. They explained everything precisely and with detail. We recommend this establishment to everyone. Thanks Max and Leno !!
Max and Leno were not only helpful and professional but very courteous. First time I truly enjoyed furniture shopping. Max was so patient and knew his products and services.
Benjamin and Johnny were great help eith getting us the perfect furniture
Jonny and Ben were great. Super helpful.
Extremely helpful and knowledgeable!
Johnny is very friendly and nice and welcoming
Had an awesome experience with Benjamin Valencia and Johnny! They made my family feel comfortable without pushing us to making a specific purchase. We left feeling happy and fulfilled with our purchase and experience, would definitely be back to this store!!!
Adam and James are one of the best workers . They were able to set up a really good deal on my bed frame and dresser !! Definitely coming back since I was able to get approved right away and grab what I was looking for .
Benjamin Valencia gave such great service to us very helpful i appreciate him
Johnny was helpful and knowledgeable in helping me select a set of bar stools. Great deal on the price too!
Thank you Benjamin Valencia see you soon
Painless process, low pressure and they offer solid financing options
(Translated by Google) Very good service, from Jony, Jenny, I will say, excellent place to make a purchase for your home. (Original) Muy buena atención,por parte de Jony ,Jenny, decire ,excelente lugar para hacer una compra para tu hogar.
Manuel was very friendly and helped us find a great recliner. Would definitely recommend.
Amazing service from Manny. Very patient & informative. Appreciate the time he took to help us
Thank you Benjamin Valencia.
Benjamin Valencia was extremely helpful for on the moment I walked in. He showed me promptly to the leather couches I was interested in, was knowledgeable about the materials, and explained the warranty policy. After he let me go on my own and gave me time to make my decision. I will be back to this Ashley’s. Ask for Benjamin!
The salesman Benjamih Valencia & Store manager Lino were amazing. My brother is a disabled vet, Being released from the VA hospital early. she They got us a military discount and rush delivery. God bless them. Than you so much!
Delivery was very expensive. The delivery time frame is 4 hours! Basically you have to wait all day! Need improvement on that.
Hi. I came into the store and desiree was my sales rep. She is amazing. She knows all the products very well and very very professional. I love her.
Thank you Benjamin for your kindness and detail explanation.
Ordered a table a month ago, scheduled delivery for a few days later, the delivery team had everything except the bolts to put the table together. I had to call to order the bolts and was told it would be 7-10 days. It has now been 3 weeks with my table in pieces on my dining room floor. I have tried to call the store multiple times, but they do not answer. I have no status update. I would have never ordered this table if I knew it would be over a month before I got to use it. I will update this review if they make things right in a timely manner.
Really nice customer service. Max was the best: :) love the beds <3
Bill and Zoey were great and made it a smooth process when purchasing my sectional. Very friendly and attentive.
Benjamin Valencia was very helpful and approachable. Will make sure I find him the next time I come again.
Adam was very helpful, answered all my questions and guided to the product I was looking for.
Benjamin was very helpful. Great shopping experience.
We bought one piece of furniture from here and had to go through 3+ salesmen to do so - two of which made us fill out reviews for them and awkwardly stood by asking for good reviews. They added a $99 assembly and delivery fee without us knowing - which was set up improperly and the furniture is uneven. After paying with MY credit card - my girlfriend received a notification 2 weeks later that Ashley furniture opening a credit card in her name. We never gave permission and declined any financing offers. This place is filled with sleazy salesmen
The store manager Johnny was outstanding with his customer service. He took his time and went over and beyond for me.
Just purchased a recliner with the help of Benjamin Valencia and he was great! Very helpful and knowledgeable. The manager Lino was also great!
Benjamin did a great job of helping me find the right mattress and base for me. Him and the managerial team also worked with us fairly on negotiating the price and helped us get a great deal. Would recommend!
Perfect customer service with benjamin Valencia highly recommend 👌
Johnny and Gabriel were amazing!
Gabriel ensured we had a smooth experience. It was easy to make a decision with his help and professionalism. Overall good experience
Can’t say enough about the quality of service we received from Ben and the store manager Lino. We purchased a lot of furniture and these guys made sure we got the best deal possible. Thank you both for your genuine friendly customer service. It was a delightful pleasure to work with you. Lino, still looking for that print machine..lololol
Manny was very helpful and definitely made it easier to figure out what we wanted
(Translated by Google) Manny that worked well. Thank you! (Original) Manny eso bien trabajo. Gracias!
Benjamin Valencia was very nice and attentive. He helped me order my dining table set. I don't like how I can't ship to the store and pick up myself. I work 6 days a week and someone has to be home to sign for the delivery, even though I selected doorstep
Adam was great as well as the store manager Lilo. Thank you for your time and patience!
Adam was the bomb he helped me out and his boss Lino as well ! Thank you guys
Today my family and I went in looking for a sectional. Manny helped us and was very patient, kind and knowledgeable. He helped us make our decision and we can’t wait to get our new couch. Thanks so much Manny!
Finding furniture for a new home can be exhausting. Max, Benjamin, Michael, and Leo were all so helpful throughout this whole process. We were able to find everything we needed all in one day!! We are so happy! Thank you!
My experience with Ashley Furniture was wonderful. Ben was amazing and so knowledgeable! He made everything so easy. I will definitely be coming back
Michael was wonderful. He did not hover or pressure us. He was available for questions if needed. Great experience. We have been in other Ashley furniture stores and it was uncomfortable. This experience was outstanding.
Fantastic low pressure and informative shopping experience. Our sales associate Adam was amazing, funny, and patient in helping us pick out furniture for our new home. We will for sure go back to him for future furniture needs. Great deal on our new bedroom and the manager Johnny even got us a great deal with delivery and discount. Would recommend this location.
(Translated by Google) Everything is excellent, I recommend it (Original) Excelente todo, lo recomiendo
Benjamin Valencia was very helpful. Highly recommend.
Desiree was very helpful and a very sweet lady.
Great service not pursuing to buy
The service here is horrible. I purchased a love seat and sofa recliners and added the piece to be able to also make it a sectional. When I purchased them a manager told me I could do a price match guarantee if I find them cheaper in another store. So I found a furniture store that sells Ashley products and let me tell you, at Ashley's they hike the price over 200%. I went to the store and the manager had to call me back. They said that since the furniture was delivered they can no longer price match when the manager that day told me I had 30 days from purchase. This is the worst place to buy furniture. I only went because of the 60mo. Finance deal. If I had all the cash I'd support small businesses instead of buying at Ashley. They scam you and over charge. Check out West Coast Furniture in the city of Paramount instead. Tell them I sent you. You won't regret it
Benjamin Valencia & Store Manager were incredibly helpful and showcased excellent customer service. Both understood our needs and ensure a great deal for our family!
(Translated by Google) Thank you for helping us find what we need. (Original) Gracias por la ayuda que nos ayudaron a encontrar lo que necesitamos.
Benjamin very good employee and helpful on everything we were looking for!!
Thank you Benjamin Valencia awesome service and very patient
Adam Mandel is the best. He took his time to show me my options. He listened to what I needed and got it. Thank you!
To begin with the sales person was very nice and knowledgeable, it was from delivery where it went downhill. We purchased queen/king bed frames and king temperpedic in store. When they delivered they brought the wrong king bed frame head board. My husband kindly asked to have it corrected but the gentlemen that delivered it were communicating to their boss which was a lady over the phone and she didn't want to help us out although they made the mistake in bringing the wrong item. She wanted to only take the headboard but yet the bed would be unstable, even the delivery drivers told their boss that, then she proceeded to tell them to leave the bed on the floor (mind you it's a 6k bed plus I'm 8.5 months pregnant, how am I supposed to sleep on the floor? ) so then she decided to take the entire frame. At that point we were still trying to get it fixed but this lady over the phone made it that much more difficult to do a simple exchange so we decided for them to take it all back , that's when the real headache started. I called customer care which the store suggested I do that, they couldn't help then they redirected me back to the store again everyone kept passing me on to the next person I spoke to Christian and Maria from customer care. In store I spoke latrice and Johnny who is the store manager which has the worst communication ever ! I had to go personally in store in order to get an answer of what was being done. I was told their return policy which is final sale on in store purchases which makes no sense cause online return policy is very generous! But yet their excuse is that they're different from online but yet they're the same name, same company, same furniture! The reasons I was given were BS. The store manager Johnny needs training on how to deal with customers in a timely and professional manner. Ontop of that I wasn't given a receipt or any type of paperwork that serves as proof of purchase so how am I supposed to be aware of the final sale in store purchase otherwise I would've re-considered my purchase. At this point I will never ever buy from Ashley's ever again! I will go back to Jerome's furniture instead at least they were transparent from the beginning.
She was the best and explained everything to me so well since I’m young and helped me with my furniture process
I just bought a bedroom and Benjamin Valencia was our sales person. It was a great experience!! We would definitely recommend the store and would definitely come back again. Thank you for your help.
Benjamin Valencia and Mr. Lino (Mgr.) were very helpful and informative in assisting me with my choice. Very professional.
(Translated by Google) Very good costumer service thank you don benjamin valencia (Original) Muy bueno costumer service gracias don benjamin valencia
The team at Ashley was super amenable when we asked what type of deal we could get on a side table. The store manager Lino and the associate Benjamin Valencia were super friendly and helpful. We’ll be back to get a mattress in the near future as well.
Benjamin Valencia was very helpful and super nice, will definetly come back to do business with him!
Benjamin, was great and personable. I’ll be back for sure!!
Benjamin Valencia is awesome. Made my Ashley experience the best ever. The entire transaction took less than 20 minutes. Please clone this guy 20 times. Lino the manager made it all happen.
Great service and very helpful. Gave amazing energy from the start to finish also very patient.
Great service manny showed us what my dream home would look like
Benjamin Valencia was great!! Wonderful service!
Benjamin Valencia great customer service nd he was fast with everything I was out in 20 mins
I worked with the "Trusted Advisor" Desiree who worked with me to buy a couch. We picked out a couch, went through the purchase, and set a specific delivery date. This delivery date was specifically set on a Saturday due to me being out of town Monday-Friday weekly. I get a call on Thursday saying that the movers are outside my unit and are wondering where I am. I talk with customer service at Ashley HQ and turns out Desiree never set the proper delivery date. Due to it being Thursday, all the delivery times on saturday (when it was supposed to be delivered) were taken. Due to this, I had to wait an additional week, book tickets to come back into town (100$) for the delivery date on the following saturday. I reached out to Desiree who told me she would have Johnny (the apparent "manager") reach out to me. It has been 3 weeks and I have not heard back from Desiree, or Johnny. The customer service at this store is RIDICULOUS. I wouldn't recommend them to anyone.
Good attentions for Benjamin Valencia
There is not one time I have had a bad experience here. Adam is always so helpful and Johnny was also great!
Banjamin Valencia fantastic service!! Thank you!
Manny is a kind and professional sales representative
Manuel was great in showing my wife and sacarI a lot of patience and showed us the best
I bought a sectional here a few years back-great experience. Came back today to buy a bed and mattress. Working with Adam was wonderful. He made the process so fun and easy. Definitely would come back.
Got a great deal and had great help from Benjamin Silver. Very happy customer
Benjamin Valencia, amazing customer service! Attentive, bilingual, helpful! Thank you, Ben
Manny is a kind and professional sales gentleman who took his time to demonstrate the differences between the Tempurpdic Mattress and the Stearns and Foster Mattress. He answered my questions concerning the products in their Mattress Gallery.
Great customer experience at Ashley Furniture’s Hawthorne location. Ben S. provided high quality service.
Came to Ashley's for some new Sofas. Manny was extremely helpful. He took his time to show us exactly what we were looking for. He was very patient and friendly with our family. Loved that he did not push us into buying, nor did he pressure us to hurry up with our decision. We did end up buying our new Sofas and are very glad we met Manny.
Johnny the manager and Manny were great!!! I enjoyed my experience at Ashley’s and found great deals !
Beautiful furniture and great service.
Benjamin Valencia provided great customer service.
(Translated by Google) Benjamin Valencia excellent seller (Original) Benjamin Valencia excelente vendedor
I came here looking for a classy, yet comfortable couch. I was helped by Benjamin Valencia. He was not only very knowledgeable about the furniturei was interested in, but he also didn't have me there all day. I am very satisfied with my purchase. If you are ever in the Hawthorne store, look him up
OK first of all, I would like to appreciate Benjamin Valencia , for the time and detailed tour he gave us from start to finish. The furniture all well styled, like anyone with great taste would definitely shop here, they are price friendly We are moving into a new home so basically getting things here starting with this LARCE 4-piece sectional with chaise Then items for for the walls and bathroom
My experience was absolutely fantastic.
Very straight forward
Benjamin Valencia
many thank you so much for your help and kindness🌹☺️
Wonderful!! Professional and knowledgeable. Thank you for your absolute kindness!!
Gabriel was truly a great help!
Good service from Benjamin valencia
He was very nice and it was easy to understand everything
(Translated by Google) Valencia benjami excellent service (Original) Valencia benjami excelente servicio
Benjamin Valencia he was very helpful and was willing to work with us to help us find what we were looking for,
Michael and Lino made my family’s experience very smooth, they were very helpful! They were the best
Visited my favorite furniture store, Ashley’s Furniture and with the help of Benjamin Valencia, I was able to obtain exactly what I came in for! Great customer service and very knowledgeable on the products. Simple and fast!
Benjamin Valencia provided with great support! Awesome customer service!
Ben Silver at the Hawthorne, CA location was a great help, took his time and listened to my concerns on trying to find my dad the best mattress for him in our price range.
Fantastic customer service gentleman Manny!!
I Always enjoy buying from Ashley Store, but this time Manny was a pleasure, so very accommodating and helpful. He answered all my questions and went above the call of duty. Made my purchase do easy. Great customer service!!!
Manny was a great listener, he did great in showing me around what I was looking for, for my living room. If you need anything come in and ask for him!
A great place for furniture. Walked in here desperate as our furniture literally fell apart after 7 years. Was afraid of a senior injury which we didn't need. Simon helped us out here. Very knowledgeable and helpful too. We selected the leather loveseat recliners with cup holders and snack compartment. Color a nice shade of gray. So comfortable as you have many settings for comfort level. Also purchased a single leather grey recliner. A dining table with 4 chairs. The fabric on the chairs is linen and very comfortable to support your back. The table is wood and nice. Also chose a tv stand with electric fireplace for cold winter nights. It has drawers included and shelves too. A nice shade of a light brown. All in all a very good experience. We love our furniture! And a big thanks to Simon and the delivery team as well.
Gabriel was very helpful with our purchase today. Explained details and informative.
Great customer service , amazing knowledge of their showrooms and their products, and very honest personel.
A couple years ago I got a mattress from this Ashley store and it was so comfortable, I recently moved and wanted to get the same mattress so I went back to the store. I was assisted by Adam and let me tell u, he makes the experience so worth it. I got the same exact mattress and he was good at explaining the difference between the others which makes me really comfortable abt my purchase
Johnny and Benjamin Valencia were the most helpful employees at helping me get the vanity and stool I wanted. Best customer service I have received, highly recommend.
Awesome clean place. I was greeted by Mr. Benjamin Valencia at the door and offered his assistance right away. He was super nice and patient. Answered all my questions and concerns plus more detailed information of the items I purchased. I recommend coming in and asking for Mr. Valencia to help with your home items.
Max at Ashely Hawthorn store was amazing if you ever need furniture go ask for him very nice and professional man great addition to the company
Gabriel was a very help my first time coming to ashley’s. I got everything i need to give my apartment a makeover that is over.
Manny was so sweet! He took his time and listened to my concerns about my sciatica! He specifically found a mattress pertaining to my needs! I would highly recommend him! Thank you for your service! I greatly appreciate it!
Benjamin Valencia was so awesome to work with! He helped us choose a perfect couch! He’s amazing!
Benjamin Valencia did a great job! Very friendly and helpful.
Best customer service we had. My family got their bunks bed. Awsome service thank you ALEX the store manager WAS AWSOME !!! Definitely will recommend to my family and friends
Ben & Johnny were very helpful and had a lot of information on the sectional I was choosing. Very pleased with their service! Will be back soon for more furniture!
(Translated by Google) Very good service thanks Benjamin (Original) Muy buen servicio gracias benjamin
Perfect Service from Johnny Manny and would recommend my friends and family. Very informative about his merchandise. Friendly and helpful from beginning to the time he greeted us goodbye . .
The best customer service from Mr Valencia. Anybody needs a great deal please 🙏 see Mr Valencia.
My shopping was quick and painless the salesperson was knowledgeable about the lift and great price
Great experience with great customer service from, Benjamin V.
Salesman Benjamin helped me and was knowledgable, fast and efficient. Got me in and out and was a pleasure to deal with.
Benjamin Valencia: Helped us soon as we became in contact with him, without a doubt and extraordinary sales person. Will always recommend.
My wife and I are currently finishing up escrow and shopping for furniture. Manny was the best, he helped us not only look through different styles and finishes for tables and couches, but also helped us look through mattresses. We were to understand what we were looking for and we're able find a better matters health wise. He is the best
Manny was amazing! He was funny, approachable, and made us so comfortable as we browsed and shopped around. He’s very patient and really knows about the products. If you guys are shopping for furniture, ask for him!
I love Ashley home and the service we got was amazing! Never better ! Lino and desiree set us up
Lino the store manager & Desiree were extremely helpful! So sweet and courteous, they really took care of us and helped us get exactly what we wanted! 1000% recommend Ashley’s home store in Hawthorne
Great experience! Benjamin Valencia shared his expertise and knowledge to support in making our decision. Definitely considering in returning to this location.
All associates were helpful and Max was very patient with me since I was undecided between 2 bedroom sets. I have bought 5 rooms of furniture at this location and have always been happy with my purchases and delivery. Thank you for your help Max.
Simon and Leon the Manager were AMAZING!!!! I am so greatfuo for the service that i received. This was an amazing experience.
We had a very good experience at Ashley’s. We found the couches that we loved and Adam Mandel was very helpful. Thank you!
Everything was great. Thank you Gabriel and Johnny.
Thank You Johnny and Ben for such an amazing shopping experience. Thank You for making the transaction very smooth. My kids are happy that they will be getting their new couch next weekend. My kids also would like you guys to know how grateful they are for the candy and the other goodies. Thanks again for your wonderful service. I will continue to keep shopping at Ashley's Home Store. 😀
Just want to mentioned the following gentlemen for their outstanding customer service. Ben and Josh! You guys are great! Keep up the great work and thank you for making this purchase a breeze.
Benjamin Valencia was exceptional with his customer service and hospitality. Made my purchase and experience pleasant. I’m a happy customer with my new couch!
Manny & Johnny are very helpful and polite. Best service provided in selecting mattress & bedroom set. Definitely recommend this location and staff. Amazing customer service.
Thank You Johnny and Ben for such an amazing shopping experience. Thank You for making the transaction very smooth. My kids are happy that they will be getting their new couch next weekend. My kids also would like you guys to know how grateful they are for the candy and the other goodies. Thanks again for your wonderful service. I will continue to keep shopping at Ashley's Home Store.
The sales rep- Manny who attended to me has great customer service relationship, he was very patient and helpful.
Just got my first apartment today came in looking to purchase a bed frame without much knowledge and left feeling satisfied. Manny was very helpful and informative he took his time explaining things and answered questions I didn’t even think I had. He was truly a blessing! I’m thankful to have walked into the store today there aren’t many associates in the world who care about customers like he does.
Benjamin Valencia was amazing he greeted us as we walked in and helped us find exactly what we were looking for! We will definitely be back because of his customer service!
Our experience at Ashley Store was pleasant. Max was the person who took care of us. He was very helpful and professional. And let me add, very patient as well since we could not decide between some items. He made sure to provide us the details of the item to make our decision easier. Thank you Max!
Gabriel should be the employee of the year! The customer service was 100/10, and if I could leave more than 5 stars on this review, I would. I am very happy with my purchase
Very happy with Gabriel the way he treated us. Did not feel pressured to buy
We were looking for a couch and Benjamin Valencia was very helpful finding one that suited our needs
Manny and Latrice were both very helpful. Manny showed us lots of options and patiently answered all of my questions. We ended up getting what we came in for and then some. 😁
Michael was great! He was patient, knowledgeable and very helpful. We had a great shopping experience with him and highly recommend that you ask for him next time you’re at Ashley’s shopping for a new mattress or other furniture.
Had an amazing experience. Gabriel was really helpful had really good customer service.
Nice looking sideboard. The colors are not exactly to what I saw online-understandable-but still nice. Construction is ok but for the price and style is a beautiful piece. I paid for assembling but the doors and shelves do not align and they are a little crooked. I’ll have it fixed. Overall I’d recommend this item.
Staff were very helpful and showed me ways to save on my purchase.
(Translated by Google) Excellent service, very friendly and attentive to us from Mr. Benjamín Valencia 😉👍 (Original) Excelente servicio muy amable y atento con nosotros de parte del sr Benjamín Valencia 😉👍
Gabriel Martinez was very helpful with my recent purchase. From the moment I walked in he was very professional, helpful and friendly. I was lucky to be able and purchase two floor sample items and he even helped carry them to my car. I was lucky enough that my items were on sale , I was very pleased with my purchases.
Mr Manny is a very professional and caring salesman!!! Really appreciated all of his help!!!!!!
Great experience and even better service, thank you Manny!!
Gabriel was very friendly and helpful. He greatly assisted me in locating what I needed.
Awesome sales person and helped us to buy out our sofa . Very knowledgeable and polite
Benjamin V. and Leno were very helpful and made it an easy process and provided me with all my available options
Benjamin Valencia was very helpful & answer all my question! If you ever come here ask for him
Manny was so amazing! I took my parents in and he was able to explain in depth and provided the best recommendations. We loved his help! Thank you Manny, you’re the best!
Had a wonderful experience with Benjamin Valencia. Was really kind and guided us through our furniture purchasing process.
Not sure why this place is still open. So many bad reviews. People really need to read the reviews before coming here. Don't walk into the scams
Just picked up a Chester drawer, great service.
Had a great experience at Ashley's furniture.
Just purchased a queen size Ashley bed and frame. Great service all the way around!
I want to start by saying Great customer service Thank you Benjamin Valencia. For all the options you showed me and for being so patient and polite to my Husband and I we really appreciated it.
Great customer service. Big Ben and Gabe was awesome
We walked in to browse headboard collection at this location and attended by Gellie and Johnny. Instead of a quick ‘pop-by’ we ended up buying furnitures for the whole house. This is due mainly because of Johnny. If not for him, we would not have made our purchase so decisively. He is friendly and attentive. He showed a genuine interest by offering to look at our apartment floor plans to pick items that match our style and budget. We even stayed beyond their opening hours. He is really a great sales person from text book. It was a happy shopping experience for us and we will be dropping by for future additions .. Thanks Johnny and team!
Adam was extremely helpful and attentive.
We had a great experience at Ashley Furniture because I was helped by the two more helpful people. John and Gabriel are awesome and give us great deals.
Patient and knowledgeable
Loved the customer service from beginning to end. Johnny the manager and Max went above and beyond with suggestions and help for our first living room together. This was surely an enjoyable visit and couldn't be happier with our decisions.
Manny was great, took his time explaining and taking all of our concerns in consideration.. definitely recommend this Ashley’s location !
Very appreciative to Zoe for the help in showing me the selection of sofas.
Benjamin Valencia you were awesome !! Thank you !!
Valencia Benjamin was so amazing and helped me out I was able to get my couch and everything else I wanted from Ashley’s thank you Ben!!!
Great customer service
Max provided an excellent customer service and he had so much patience with all the questions I had about bed frames, night stands, and type of mattresses. I was highly satisfied with his outstanding service and I 100% recommend him to anyone who is planning to get new furniture in their new home. Thank you Max!
Ben was great so helpful and very happy with my experience!
Lino & Manny were such a great help on finding the perfect couch and mattress! 10/10
Manny was very sweet and knowledgeable. He made our experience very easy and enjoyable with his sense of humor. Very grateful for his time. Definitely will come back for more items we will need.
My mom was looking to find a good quality recliner at a reasonable price, so we stopped by Ashley’s. Our salesman Ben Silverstein was extremely professional and patient, while my mom tried out different options, till she found exactly what she was looking for. He explained everything to her clearly and went over the advantages of the protection coverage in detail; as well as what to expect the day of delivery. I 100% recommend Ashley’s, be sure to ask for Ben Silverstein.
Love Ashley and loved working with Max! Ultimate professional who helped us find exactly what we needed in record time. Thank you so much!
Ben Silver at Hawthorne Ashleys was so great and patient. Helped us get exactly what we were looking for and keeping us smiling in the process. Such a wonderful experience!
(Translated by Google) Benjamin Valencia and Marcelino GM of the store, excellent service, thank you 👍.... (Original) Benjamin Valencia y marcelino GM de la tienda, exelente sevicio, gracias 👍....
Manny was so helpful and nice. He spent a lot of time helping my wife and I find the right sofa, and went out of his way to make sure we were happy. Love the service
Best customer service ever! Manny was so thorough, helpful and patient with us. Will be back
Benjamin Valencia was so kind and helpful when we were purchasing our couch! He didn’t make us feel pressured at all and helped us set up a quick delivery. Thanks so much Benjamin!
Ben Valencia was super friendly and did a great job.
(Translated by Google) I loved the variety of furniture in the store and especially the attention received by Manny, thank you very much for your kindness (Original) Me encantó la variedad de muebles que hay en la tienda y en especial la atención recibida por Manny, muchas gracias por su gentileza
(Translated by Google) Excellent service. They treated me very well. Mr. Manuel treated me very well. He gave me a very good tour of the place. (Original) Excelente servicio me atendieron muy bien el señor Manuel me atendió muy bien me dio un muy buen recorrido del lugar
Sales personnel Gabriel was amazing and the manager Johnny was helpful as well! 😊
Very good service from manager Johnny and Ben Valencia, knowledgeble and attentive, we are coming back.
Service was great 👍🏼 Johnny explained background and knowledge on items we selected. Helped us pick our new set of couches. Manny explained all bout finances and was very helpful will recommend to friends and family. Thank you!!!
Wonderful experience. Max and Johnny provided awesome customer service, Max took time explaining the different options for the dining set I wanted and was respectful throughout the whole process, very happy with my purchase. Thank you!
We bought bedroom set from Ashley and we had a wonderful experience with Gabriel helping us picking our new furniture. He has been amazing and patient with us. We couldn’t be more happier with our purchase and the customer service! Thank you Gabriel:)
Benjamin Valencia is the best in customer service!
I came in to look for barstools and Jeni was very helpful and gave me the measurements I will be returning to make my purchase, she was patient and very nice
Both Manny and Karen provided exceptional customer service. Manny especially had a deep knowledge of color coordination, thoroughly explaining the different styles. He was very transparent about the offerings provided by Ashley. Looking forward to continuing to furnish my living space.
Manny was super friendly and knowledgeable of various pieces of furniture in the store. Such a nice guy .
Amazing in-store experience, will definitely be back!
Visited today, salesman Benjamin Valencia very kind and helpful service. Great prices and beautiful home furniture. Recommend it 100%. Customers will not be disappointed with Mr. Valencia or the store.
Valencia gave great service will be back
(Translated by Google) Very good service (Original) سرویس خیلی خوب
(Translated by Google) Good service and very friendly (Original) Buen servicio y muy amable
Very nice and patient with us. I will recommend other.
Manny is AMAZING!!! Very knowledgeable and informative! He was able to answer all of our questions!
We had a no pressure purchase at this furniture store location. Happened upon a President's Day sale - had seen mention of it on social media with an in-store candle making craft session - when we were nearby at Home Depot. Stopped in and the prices were too good to walk away from. Kids had fun with the candle making. And we adults had peace of mind crossing off a long aging to-do item of getting new couch and sofa. Win-win all aroundDelivery guys were decent. We rescheduled when we realized another day was better for our schedule - they were easy to contact for reschedule. On the day of delivery, they texted that they were going to be a little outside the planned window. When they arrived, one strong guy single-handedly took the couch and then sofa off the truck on his head. Amazing. He and a coworker then attached the couch legs with the fastest drill gun work I've seen. Felt like I was watching formula one pit stop work. They took away all the packaging and arranged the couches as I specified. I inspected the furniture and gave them a thumbs up. Done in less than 10 min. Worth the $99 delivery and set up price tag. The tenured in-store rep advised I do this $99 white glove delivery vs the $59 delivery without set up as a preventative measure. I get to inspect the furniture and have the delivery men take something back if not up to par. If anything was wrong with the $59 delivery only, I would be on the hook myself to take the furniture back to the store. I don't have a truck to haul back furniture that may have damage. Made sense to me. I appreciated his advice. And hubby could not have assembled the couch feet in mere minutes. Worth it The newly unpacked couch and sofa let off some chemically smells. We left the windows open for a few hours to have them air out. Smells subsided quickly. I am now watching to see how the furniture ages. Will report back if problematic
Desiree & Manny were very helpful made things very easy and clear for me . Made a quick purchase under 45 mins I already knew what I had in mind they go straight to it . Thank You !
(Translated by Google) EXCELLENT. HOST, SHOWED US SEVERAL FURNITURE. HE GAVE US A GOOD EXPLANATION. THERE WAS CARE AND DEDICATION IN ITS SALE. WE ENCOURAGE YOU TO BUY, VERY GOOD SELLER. (Original) EXCELENTE. ANFITRION, NOS DEMOSTRO VARIOS MUEBLES. NOS DIO UNA BUENA EXPLICACIÓN. HUBO ESMERO Y DEDICACIÓN, EN SU VENTA. NOS ANIMO A COMPRAR, MUY BUEN VENDEDOR.
(Translated by Google) Manuel was a professional in terms of his customer service, there was kindness, cordiality and dedication in his work. (Original) manuel fue un profesional en cuanto a su atención al cliente hubo amabilidad cordialidad y esmero en su trabajo
Manny Cadena, was excellent good customer services
Manny Cadena was very helpful and patient. He was very insightful with the furniture and gave good recommendations. Great personality!
Manny was excellent to work with
The customer service was excellent and our Sales Rep Manny was awesome and we definitely appreciate the assistance of Johnny the store manager. Thank you guys 🤗
Was cool,location employees were very helpful and attentive to our needs
BENJAMIN VALENCIA HAS THE BEST AND MOST ABSOLUTELY AMAZING CUSTOMER SERVICE ALONG WITH JOHNNY FIGEROA IN MANAGMENT THEY BOTH HAVE MADE US FEEL EXTREMELY CONFORTABLE IN OUR DECISION WITH THE PURCHACE OF OUR NEW LIVINGROOM SET!!!
Gabriel Martinez is an outstanding employee and if you plan to visit you have to ask for him. Very knowledgeable in the quality of the items being sold and will always help you find the best deals.
I had one of the most excellent experience today. Thanks to Gabriel I was able to determine what to buy which I am more than happy to come back with him as a customer. I liked that he was very attentive and more than anything very polite and with positive attitude. I recommend him for the future, so people/customers like me could buy.
(Translated by Google) Manny collaborated with me with great enthusiasm and gave me a lot of help to decide what was best. I was very happy. (Original) Manny me colaboro con mucho entusiasmo y me Brindo mucha Ayuda para decider Que era Lo major Quede muy contento
Mr. Benjamin Valencia was very helpful and patient with me and he helped me find the best five drawer chest thank you I appreciate your help Mr. B I will be coming back!!!!
Ben Valencia gave me excellent customer service. Appreciate him and Ashley Furniture.
Great service ! Max was great help
The manger and Desiree were very nice and gave me and my mom a great deal! I recommend going to this location to look for anything you need, they have everything at good prices!
Very helpful and good with his work. I appreciate the time he took to show us the many products that you offer. Thank you
(Translated by Google) The experience was excellent The staff is very friendly and very attentive. I appreciate it!! (Original) La experiencia fue excelente El personal muy amable y muy atento Lo aprecio mucho!!
Excellent staff with quality products. They also have free events/classes in store that really give you a feel of how their products will look in your home.
I would like to express my gratitude to Benjamin Valencia for the exceptional experience my family and I had at Ashley's. Mr. Valencia exhibited utmost professionalism, treating us with kindness and politeness throughout our interaction. His extensive knowledge about the products was evident as he guided us through the various dining sections, providing valuable insights and recommendations. We were particularly impressed with his expertise in helping us select the perfect dining table for our needs. As we plan to purchase a bedroom set in the near future, we will undoubtedly seek out Mr. Valencia's assistance once again. Thank you for the patience he demonstrated towards my two young boys.
Customer service was excellent Johnny and staff was professional and courteous all out great experience
Manuel at Hawthorne location on ocean gate, was the best help !! Very informative and didn’t push at all. He’s got my vote & I’ll be back just because of house service !
The events manager was very nice and allowed us to do the fun candle activity even though we were late. This store was very beautiful with many luxurious chairs, tables, and couches. We can’t wait to attend more events!!!
Made my first candle! Lots of fragrances to choose from. They also had beignets!
Attended a candle making workshop in Hawthorne, CA. Was so much fun hanging out with friends. We wait on our candles for 1 hour and they provided hot cocoa n pastry and homemade Beignets
Fun class!
Manny’s customer service was excellent, great salesman and knowledgeable of the products. It was a pleasure doing business with him.
Manny provided great customer service. Thank you
I want to express my gratitude to Manny for his outstanding assistance. The moment we walked into the store he provided top notch customer service and helped us choose the perfect furniture for our home. He made the entire shopping experience enjoyable. We felt well informed and supported throughout the process. Thank you for your outstanding work and understanding our needs.
Manny was so helpful! First time shopping at Ashley Store, he made my experience pleasant.
Manager Lino and sales associate Gabriel helped me in my furniture purchase and provided great customer service. Helped me with the perfect living room set!
Manny was very awesome and helpful! He helped my fiancé and I decide on a bed, bed frame and mattress. He is very knowledgeable. Kind hearted! When you come here ask for Manny!
Manny did a great job of making us feel comfortable and really taking care of us through this whole process!
Greeted warmly on entering store. I was welcome to browse but also was shown what I was looking for. Pleasant experience. They even offer store credit with no interest for a payment option.
Benjamin Valencia is really helpful and welcoming. I came in looking for a dresser and he assisted with exactly I was looking for. Ask for Benjamin Valencia for great service.
(Translated by Google) Very good seller Manuel (Original) Muy buen vendedor Manuel
Manny was amazing,He was very helpful Will definitely come back
Manny was excellent and helped me so much. Thank you
I had a very nice shopping experience with salesperson Jennifer..helpful and knowlege of products I was interested in purchasing. the only thing..waiting for the delivery date..2 weeks away.
The team in Hawthorne Ashley is just exceptional. Simon helped us to choose our sofa and he was very nice! Unfortunately we had issues with our sofa couple of months later and with huge help of the manager Johny we got approved for reselection. With help of Benjamin we were able to choose our new sofa together with more furniture as we had credit to spend. I would like to thank for all the help from those amazing people! ( Simon, Johny and Benjamin) you are the best! Sabina&Casey
Benjamin Valencia was amazing. He helped us find the perfect couch for my daughter’s apartment. Thank you for having such a thorough and knowledgeable employee. I really enjoyed working with him!
My experience here was tremendous. Excellent customer service, and a very helpful environment. Salesman Mahmoud did a great job assisting me and getting me acquainted with the store. Would definitely come back here again!
I had a great experience at Ashley’s. A young man named mahmoud helped me out and was very helpful. he was eager to answer all the questions i had and i felt i was in good hands. Great products and great service!
Can in to do some mattress shopping. Manny was helpful & knowledgeable. If you are shopping, ask for him. You won’t regret it.
Went to Ashley Furniture store in Hawthorne and Benjamin Valencia was Great. Very professional, courteous and took care of everything I needed.
The store visit was excellent. I was greeted when I walked into the store. The delivery sucks when you are giving a four hour window and get a call be told that your order will deliver by 7pm. Call the store and be told we can no take anything off your bill for the inconvenience. .
Ashley’s has super friendly and helpful staff!
Everyone is so friendly and helpful
Decent selection, reasonable prices, staff was helpful, good staff to customer ratio
Manny and Michael were awesome and they helped me out with everything that I needed to get the couches that I needed
Wide selection, good prices Friendly service
Manny is very knowledgeable and kind. We never felt rushed best of all he is not pushy. Ask for Manny always.
(Translated by Google) Manuel helped us with our purchase in a professional manner, a kind and patient person, I definitely recommend him, I was delighted with the purchase and his attention.! (Original) Manuel nos ayudó en nuestra compra de una manera profesional, una persona amable y paciente, definitivamente lo recomiendo quedé encantada con la compra y su atención.!
Manuel treated us very nicely and helpful as well as knowledgeable with all . Thank You Manuel.
We were welcomed by Benjamin who was warm, friendly and extremely attentive. Great salesperson who really cares about needs of the customer. The manager, Johnny and cashier Latrice was awesome as well. Johnny gave us great feedback and food for thought. Kudos to all of them.
Great service appreciate the business
(Translated by Google) It was one of the people. The two favorites to deal with in a store (Original) كان من الاشخاص. الممتازين المفضلين لتعامل في محل
When I first walked into the store, no one greeted me or helped. They were very unfriendly. As I walked through the store, looking at furniture, I noticed other customers being greeted and helped. At that point, I could only assume I was being discriminated against because of my race (sadly to say). I knew I was going to make a purchase so I went to locate the store manager, Lino, and express to him my experience and he was not apologetic instead, to my surprise, he had the audacity to blame it on me! He told me I didn’t look friendly while walking in. The fact that he even spoke those words explains why that store location didn’t have much traffic. His leadership is poor. He’s clearly clueless while lacking emotional intelligence, empathy, and the skill set to provide exceptional customer service. Anyway, I was so upset, but surprisingly I didn’t leave the store. Instead, I sat down and called the 1-800 customer service line to put in a complaint. While I was doing that, a nice gentleman (who was a salesman that returned from a break) came up to me so kindly and asked if he could assist me with anything. Simon was so wonderful that I ended up making a $3,000 purchase! Thank you, Simon!
I truly love my Ashley mattress customer service I love my mattress and the fact that I have the assurance that it will always give me the great service that I got a day one with no hassle it's totally awesome a great big thanks for the patience and the excellent service I received from my service guy that came out he was just amazing!
Great Customer Service by Ben Silverstein. He was very knowledgeable about the merchandise I purchased.
Very professional and made sure I was satisfied with my purchase both the salesman and the manager that helped me I’m very satisfied with the support I got from them both
I had an amazing experience at this store one of the best in LA forsure Benjamin is the guy
I ordered a rug on 11/18/2023 estimated date 11/22 and spoke customer service and it was still delayed and called and spoke to someone in the store and still delayed, I went to the store to day , no one greeted me the first associate was playing his video game. And the young lady looked as if she was not having a bad and I still didn't say anything and was patient as she hand my tracking number of my order for me to call or track it from FedEx and I ask for the manger whom advised there was nothing he could do or refund my money back and to call corporate and let them handle it. I needed my rug by Christmas because I have family coming and this was the worst service ever, I couldn't believe how I received the customer service and will never buy or suggest buying from Ashley store again.
Gellie was courteous and professional. She has excellent customer service skills. She went above and beyond to help me furnish my new home. Lino was also helpful as well!! I will definitely come back!!
Ben at Hawthorne store was great! Gave us important information about the construction of the couch we bought, gave us space to make a decision, and was genuinely funny and welcoming!
I had a very good experience here. I went in and already had an idea of what I wanted. Micheal didn’t hover over me but he shows me the couches and gave me space. I ended up coming back a week later to purchase what I wanted and it was a simple process.
My salesperson very very nice and helpful her name is Desiree Mitchell
Outstanding service all around. This location is hands down the friendliest and most welcoming location in the South Bay. Great management and helpful employees :)
We came in not knowing what type of mattress we wanted, and Manny took the time to logically show us the different type of mattresses and what each one had to offer. He was not pushy and answered all our questions. He guided us through the options and I was really impressed on the way he did it. It was well thought out and we went away with more knowledge and an option that we had never considered and felt really glad Manny was the one to help us. Thank you Manny for your time and the way that you presented the options, I was really impressed!
Ben Silverstein (HW store) was easy to talk to, helped us out a lot, and respectful
Benjamin at the Hawthorne store is awesome, very thorough and knowledgable. Thank you.
Everyone was so friendly and Benjamin Valencia was extremely helpful! I will definitely come back
Great experience at Ashley furniture, we were greeted as soon as we walked in the store by Benjamin Valencia very nice guy , he showed us everything we wanted to see we will definitely come back here
Manager Johnny and Gellie did a tremendous work on helping me and wife with our purchase. My wife was satisfied with the customer service that they provided. They really went above and beyond!
Thank you, Benjamin Valencia and Leno, you both helped my family with getting a sectional for our living room. We have been to several furniture stores and honestly you both were amazing, I can honestly say my experience at this store has been better than other places we have visited. We cannot wait until it arrives! We will definitely update once it's here.
Benjamin Valencia helped a ton
Courteous and professional service
Amazing customer service explained everything well
(Translated by Google) The seller Manuel is very kind... he is very patient and attentive to serve... (Original) Muy amable el vendedor Manuel... es muy paciente y atento para atender ...
(Translated by Google) Excellent service and very friendly and attentive Manuel attended me (Original) Excelente servicio y muy amable y atento me atendió Manuel
Great experience. Very efficient sales person. Knew his stuff
Great customer service from Benjamin Valencia. Very patient and helpful.
Ben Silver was awesome explained the whole process and made jokes to entertain 👏
Benjamin Valencia was amazing, took his time explaining and answering all our questions! He also didn’t pressure us to make a decision and was bilingual which helped with our communication. 5/5 customer service and definitely would go again !!!
Benjamin Valencia was super kind and attended us very well. Service was amazing and he was very helpful, and helped us find what he needed and gave helpful advice. Will be coming back in future whenever needed.
Ben Valencia was really helpful and patient. 10/10
Great job. Lino was very helpful and Simon was very fast to get everything done.
Greatest customer service I’ve ever had in Ashley
He’s awesome he help us out very well and was not pushy to buy and try and sell us up
Benjamin and Marcelino (store manager) were absolutely wonderful to work with. We only went in to look around and with their help and honest opinions, we bought a new sectional and ottoman.
Benjamin Valencia is very nice and helpful. Told him I needed a cheap/affordable couch and received exactly what I asked for. It’s also very comfortable. Thank you!
Benjamin Valencia has great customer service 👌🏼
The phone system is horrible at best!
Benjamin Valencia and Johny Figueroa Thank you for Everything!!!!! Super happy!!!!
Excellent service, Ben was very patient
Great detail and not the unwanted pressure
If you go here ask for jelly they are awesome. Very kind and patient with me id recommend her to all my friends
When you come speak to Benjamin Silver. He broke down everything concisely and elementary where we could understand and make a more informed decision. I told him he needs a TikTok so this information reaches further than this store. Thank you Ben Silver!
My visit at the store today was amazing! Gellie was very helpful and understood my problems, and the manager Leno offered a kind and thoughtful solution to what I needed as well. One major thing I noticed when I drove into the store was how clean the parking lot was. I am in this area very often and haven’t seen the parking lot look this clean and inviting in a long time. Whatever has been happening in the store is working and the results are fantastic. I will definitely be back to patronize this establishment! ⭐️⭐️⭐️⭐️⭐️
Ben Valencia -was really helpful in assisting me to get the sofa and ottoman that I needed!! Thank you so much, I love shopping here!
Manny is invited to the carne asadas
This is the worse place to purchase furniture. The customer service is terrible. The communication is subpar. They use a company off-shore to handle customer complaints. I returned an item in which I paid cash for and have been waiting for a return check for over 3 months. Every department pushes the responsibility to another department with no resolution. Please do not purchase from this store. They DO NOT value their customers. I wish I didn't have to give a star at all.
Desiree M. was so friendly and helpful. Love her energy.
I had the most excellent experience and day when I went in the store looking for a much needed recliner for my wife who has health issues and needed something very comfy for sitting and sleeping in an upright position. Ben Valencia who proved to be a very "Trusted Advisor" greeted me as I entered the store. From the start he was of great help in assisting me to find what I needed. He suggested I apply for credit and to my amazement I was approved! Ben was very knowledgeable and quick to help me find exactly what I needed. It truly was an excellent experience visiting Ashley Furniture in Hawthorne. The manager, Johnny, was also very kind, professional and respectful. They both definitely made me feel comfortable and good about shopping with them. Their service and quality of business is top notch! You gotta come visit this location. You will not be disappointed. They do in fact help assist "To inspire the love of home, and enrich the lives of those around us". Thank you guys very much! Juan and Becky Beltran
Johnny the store manager has been calling to get people to tow cars on purpose, even though they never have customers.
Ben Silverstein was great. Thank you Ashley’s in Hawthorne store
Manuel was incredibly helpful! Took his time and was very thoughtful in helping us. Would definitely come back for him!
Benjamin V. Was AMAZING!!! So patient with me as I looked around for my new couch thank you so much!!!!
Ashley HomeStore decided to tow my car and tons if others for parking there when they had no sign of ashleys parking only beware parking here your car may get towed and ashleys if youre seeing this i wish you worst if luck and pray you go bankrupt asap
Lino and Benjamin were awesomeThey were friendly knowledgeable and very accommodating
Today Manuel was the absolute best help at allowing me to choose my desired furniture and opening a credit card with Ashley’s! The process was smooth and simple, I got what I wanted and was an overall fantastic experience. I will be returning later on after I finish moving to get more furniture and decorations!
I was browsing around the store and Manuel Cadena was a huge help when looking for a living room set and entertainment system. I would highly recommend to look for Manuel when shopping at the store.
Simón and Leño were amazing at working with us. We came in for a dinning room set and walked out with a living room set plus a new bed!.I recommend this Ashleys Store. Ask for Leno and Simon
First time shopping at Ashely’s and wow, what a great experience! Would love to give a shout out to Simon (sales person) and Leno (manager). They made this visit smooth and easy! Despite Leno being a raider fan and me a cowboy fan we got along and had an overall great experience! Edgar Hernandez
Lino and Gellie were very helpful in purchasing the right mattress for my lower back pain. I got a great deal on my mattress, I definitely recommend coming to this store.
Found the front desk agent to be snippy when requesting to have the assembly fee waived given the amount of money I have spent in there already. She told me I would have to speak to a manager and said he was busy. Left me on hold for 15 minutes. Called back, same agent answered with, "please hold" and immediately put me on hold. Called back again and she told me she knew it was me, so that's why she didn't bother with a salutation on the second phone call. Left on hold again. Called back, and was told by another agent that Leno is still busy with another customer. It's been over an hour now, and still no call back from Leno. Sad. Guess they want me to take my business elsewhere.
Desiree M. was extremely helpful in helping us picking out a couch and bar stools. She gave great advice and always kept our budget in mind. She’s very friendly and knowledgeable about the lineup at Ashley’s Furniture. I would highly recommend working with her for your next furnishing needs.
I went there yesterday to purchase a tv stand with fireplace, which was on sale. I did the purchase and was told it will be delivered October 3rd. After 3-4hours, the sales guy called me and told me I had to add $450.00 or cancel my order because they did a mid on their end. They should honor their prices when they decide to put them on sale. That's my last time going there
Benjamin Valencia greeted me a soon as I walked in the store. He was very nice and knowledgeable. I told him. Wahat I was looking for and he took me right to it. I was in the store maybe 30min. When I come back I'm going to request him.
Benjamin Valencia was great and took the time to explain the different types of beds available and bedroom sets. Greatly appreciate his service!
Manny is the best. He listened to my needs and got me the best chair possible. Helped with a carpet too!
Manny was very helpful and patient in showing us around for furniture and mattresses and did not rush us at all.
Benjamin Valencia was very helpful and aided my mom and me to purchase a table and even purchase a protection plan that was well explained! His service was unmatched!
Benjamen Valencia was great. Super helpful and knowledgeable , one of the best shopping experiences I’ve had
Jonathan and Manny were amazing and very attentive to our needs!! Great service
(Translated by Google) Excellent service and excellent experience (Original) خدمة ممتازه وخبرة منتازه
Manny was AMAZING!!! He was able to get me the mattress that I wanted and he was never nice and knowledgeable. He didn’t pressure me into anything I didn’t want and made sure I got the best deal. If you ever come to this Ashley’s location, ASK FOR MANNY!!!
Desiree is very professional and knowledgeable with the merchandise. She went above and beyond her duty to ensure that the product was exactly what we needed and what would work best for our family. She was very friendly, patient and respectful of our needs. Thank you.
Great experience! Manny was knowledgeable, helpful and provided an exceptional experience. Definitely will be coming back again.
Desiree helped my grandmother and I and she was awesome @ the ocean gate location
Desiree M is one of the best !!! Sellers !!! She’s is so nice an help me out with everything, I highly recommend her .
(Translated by Google) Manny and his successful team were so friendly and I found everything very quickly (Original) Manny y su exsitoso equipo fueron tan amble y encontre todo muy rapido
Great furniture shopping experience! Lino and Desiree were so extremely helpful in showing me some good options for my new furniture. They were so very friendly and knowledgeable and helped me without any high-pressure sales which I greatly appreciated. Would definitely come back for my next furniture needs and highly recommend to friends, family and beyond
Quick efficient service, high quality items
Benjamin Valencia is very attentive and is a nice sales person. Really knows how to sell!
I have tried more than one Ashley store, one didn’t help at all and we didn’t get any attention and the other got my one order wrong! I was so disappointed until I visited this store and I had the pleasure of working with Simon and I couldn't be happier with the service he provided. Simon is not only incredibly knowledgeable but also highly ethical in his approach. He took the time to explain all the details I needed to know, and he went above and beyond to assist me. I highly recommend Simon for his exceptional customer service and expertise.
Gellie was incredibly helpful and made the purchase easy. Couch has not been delivered yet but the service in store was great!
Great sales man showed me everything I needed to see
Ben Silverstein at the Hawthorne location was very helpful & attentive. Thank you 😊
Manny was fantastic, super helpful
Ben Valencia was ridiculously amazing!!! Very patient, informative and polite. I walked away with a beautiful couch and love seat!!! Thank you Benjamin!!!
Nice store, great customer service, Desiree was super helpful
We entered the branch late with my fiancé and the representative Mahmoud was very helpful. He helped us search for the best desk for her and was very knowledgeable about the process.
Mahmoud was wonderful in assisting us in retrieving a desk for my business. Definitely recommend this location and his services.
Good service nice person . Good job Mr.
(Translated by Google) Magnificent customer service Good attitude and friendly (Original) Magnifico servicio al cliente Buena actitud y hamable
My sale person was very friendly and helpful with choosing the right sofa furniture.
Benjamin was very helpful and friendly made me feel at home and gave me a good deal foymy comfort
Manny gave us excellent service. He went above and beyond to find pricing on the item we were looking for and gave great advice as we prepare for our big move!
Excellent Service from Manny! Gave us awesome advice for our move!
Service was professional and a very pleasant experience.
Great customer service, Benjamin Valencia helped me and gave me a great deal. I recommend this place.
Ben Silverstein was great. Very friendly and not pressing us while we shopped.
Manny was very helpful, professional, patient and extremely cordial in assisting me in my finding my furniture. His knowledge and general patience was greatly appreciated. His customer service skills were outstanding. I recommended my sister and daughter in law to consider Ashley Furniture and highly recommend them to ask for Manny. Thank u for a nice floor salesperson. Sincerely, Ricky Lewis
Desiree was amazing!! Thank you again!
Desire was the best !!! Thank you 🙏
I like Mahmoud it’s good guy
Look for Benjamin at Ashley Hawthorne, he is the man! Helped me navigate the complicated landscape of finding beautiful furniture for my condo and a great price!
Manny was helping us and being very patient, manager Lino was super nice and helped as tremendously!!
She did a great job showing us furniture
Amazing service!! Benjamin is an incredible salesman! Extremely helpful, very knowledgeable, and humble. He went above and beyond to take care of our family. The Manager Leno was great as well! Go to Ashley and see them!
Just purchased a fancy Purple mattress from Ben Silverstein at Ashley Furniture in Hawthorne. My husband and I appreciated Ben's easy going demeanor and low pressure approach. Unlike other furniture/mattress stores that try and upsell you on everything, Ben explained our options in a very straightforward, logical manner and allowed us the time and space to come to our decision without undue pressure. Ben was knowledgeable, patient, kind, and went above & beyond to ensure we were getting the best deal possible. We're very happy with our customer service experience at this store and highly recommend Ben!
Desiree M was great customer service i got from my matters purchase!!!
The customer service was awesome and welcoming
My salesperson, Desere was awesome! I would have never chosen to get a warranty if it had not been for her expert explanation.
Ashley’s in Hawthorne are fabulous, the team over there will always be able to satisfy you needs. They are one of the best I have been to and management plus the customer service is wonderful! I have never had a bad experience with that store. So if you are redecorating or just want good quality furniture please visit Ashley’s Furniture on ocean gate In the city of hawthorne you won’t be disappointed.
Ben helped us to order a new cover. Ben showed excellent customer service skills and personality. We appreciated his help.
Benjamin isss great super patient soft mannered loved his calm energy .l Hawthorne location
Excellent and knowledgeable customer service
DESIREE Is an incredible sales person. Very knowledgeable and helpful Would definitely recommend.
Representative Jennifer and Sales manager Lino were amazing at their customer service. My husband and I finally found the sofa set that fit our lifestyle. Ashley Furniture in Hawthorne is the best
Manna was very helpful and patient with us today. Waited until we were ready and gave us all the information we needed to make an informed decision.
It was a nice place to go to if you need some phenomenal furnitures. Also welcoming Associates like Jelly who is very helpful salesperson
Manny very helpful and patient.
I just want to start off by saying that our consultant Gabriel was amazing! He greeted us and made it super smooth for us to purchase our furniture. Overall friendly staff, professional and affordable.
Great customer service! Desiree was very helpful and knowledgeable with selecting the best furniture option for a small space. Cammy, the store manager, was also instrumental with my final purchases. Thanks again Ashley!!
Michael was very helpful in picking out our new bedroom set and mattress. He gave us an amazing deal that we couldn’t refuse and walked out with all new furniture.
Manny helped me find exactly what I was looking for. He had excellent service and kept us laughing the whole time we were there. I can’t wait to come back for more!
Good service Will come back in the weekend with the wife ask for Cammy to buy a recliner.
Desire was Excellent Ten 🌟
Manny was wonderful!
Great person and great customer service! Will definitely recommend his service
Service was beyond excellent! The reps made sure all our questions were answered. Plus informed us of additional important info regarding the items we were interested in. This location has great customer service were they make you feel welcome and not cheated on your purchase.
Desiree
Really nice people, they helped with what I want, thank you all
Desiree was the best helpful person for our moving experience
Such a great helpful person! Forsure will purchase more stuff!!!
Benjamin Valencia was super helpful and very patient. Great customer service and very friendly.
Sales guy Manny super helpful and super nice he definitely helped me in my decision and at no point ever try to pressure me to buying something I was not sure about..just a huge thanks to Manny and we definitely need more guys like him!!!
Desiree was amazing, friendly, quick, and patient!
Benjamin Valencia was very kind to help me purchase a new bed and was patient with all my questions as a single woman purchasing a new item could be sometimes stressful. I really appreciate all of his help very kind man.
Desiree is amazing! If you need anything go to her, she will go above and beyond!!
Great communication and was very helpful, person who helped me Bensilverstin
Great experience with Manny
(Translated by Google) Excellent attention from Ben Silverstein, beautiful furniture, everything to renovate the house. (Original) Excelente atención de Ben Silverstein, hermosos muebles todo para renovar la casa.
Ben Valencia, was great, friendly, and knowledgeable, great experience
Ben was efficient and insightful. I appreciate the transparency and simplicity in the transaction.
Ms. Gellie is very kind, patient, and informative. She helped me go through different choices when I was looking to remodel the living room. I would highly recommend looking for her when you next go in, she's who I'll choose every time. Period.
I stopped by for office furniture and I bumped into sales woman, Desiree M. I was met with a warm smile and kind gesture. I was able to purchase a nice chair and ottoman Thank you, Desiree for having great customer service.
Our salesperson, Gellie, was very helpful and kind. Their financing helped us get the bed we wanted and made it very doable and affordable through low monthly payments. Thanks for making our dream come true!
Manny was an amazing salesperson. He took the time to show me the different options. Highly recommend.
Federer was very helpful. Great experience!
Desiree was amazing!!!
Desiree M helped me to get the bed set of my dreams she’s awesome thank u!
Staff was amazing,pleasure working with them.
Wow such a great experience!
Staff member Manny was excellent. Great customer service, attentive, knowledgeable and friendly. Great financing options and quality mattresses!!!! I will return!
Came in to Ashley's today to purchase a loves seat. Found a love seat though I wanted. Who's asked about meeting the bed? So we went over to the bed department. At this time could not. Purchase the manager. Cami offered me a deal that I could not refuse. So we went ahead and purchased everything today if you're in Hawthorne. Los Angeles area stop in Ashley's in Hawthorne. And see Michael in sales or at Cami. The manager, they'll work with you every. Way possible
My experience today at Ashley's in Hawthorne California. Came in to purchase a love seat which I found and a good price. That was everything I was looking for the sale staff took me into the bed department and we worked a deal out that I could not refuse, so if anybody is looking to purchase any furniture in the South Bay or Los Angeles area, stop in it, Ashley's in Hawthorne, they will work with you and they're very nice in every way. Michael and Cammy manager, please see them. If you are coming to the store, they will work with you 100%.
Great Great person really helpful
Great customer service! Benjamin Valencia was very knowledgeable of all the products and presented us with exactly what we desired! We left the store with everything we wanted! Thank you for making the process as smooth as possible! Highly recommended!
Absolute great business man! Had a very good understanding of what he sold us and helped us put through 2 1/2 hours of shopping around! Thank you so much Benjamin Valencia!!
I received the worst customer service ever by Ashley. I am given the runaround about their warranty's my sofa is less than a year old and it is already peeling . I even purchased their warranty plan just for them to tell me they can't do anything about it . I first contacted them and they sent a technician to just look at it and say "yeah it's peeling "and they told to call The insurance and they told me to contact Ashley since they said it is still under a year old (they don't cover anything !!!!!) and that the sofa wouldn't be peeling and should be covered under the manufacture warranty. But when I called Ashley again they told me we can send a technician again just for them to tell me the exact same thing . This has been the worst experience I have ever been through . Save your time and money because these guys won't help .
(Translated by Google) Mr. Manuel was very helpful, very kind and gentlemanly helped me find what I was looking for. It was my first time and I seriously recommend the store and for anything like beds, mattresses, dining rooms, rooms, look for the service Don Manny will gladly attend and help you. (Original) El Señor Manuel fue de mucha ayuda, muy amable y caballerosamente me ayudó a encontrar lo que buscaba. Era mi primera vez y enserio recomiendo la tienda y para cualquier cosa como camas, colchones, comedores, salas busquen el servicio don Manny el con gusto los atenderá y ayudará.
Gabriel was very helpful and even arranged a delivery for me even when the store didnt have a delivery available
Very pleased with the purchase amazing customer service I recommend anybody reading this to come in and speak with lino and Desiree
Placed an online order delivery was 2 months so I decided to get refund I'm still waiting for my refund it's been 3 weeks and still no refund
Manny was excellent to work with! Very efficient with the help and knowledgeable on the product. We can’t wait to get our new outdoor set.
Great customer service! Thank you Simon Abraham you are the best!
Manny is a good man and didn’t come off aggressive or too forward. Very professional! God bless.
Manny was wonderful and helped us pick out exactly what we needed!
Great customer service!!! Benjamin Valencia really helped us with our purchased!!! Thank you
Great service, awesome sales
Manny was very helpful and provided world class service.
Benjamin Valencia was great on showing us our furniture options, he was very nice and communicative, if you want a great experience, he is the man!
Dont care for this
Manuel was the best! Super supportive and extremely helpful!!!!!
Manny was so excellent in dealing with us I really appreciate doing business at Ashley because of his customer service.
Manny was friendly and very good at what he does. Thank you Manny. I will visit again just because of you.
Michael P. Excellent sales associate , patient and knowledgeable on what he does.
Worst furniture company I've dealt with! Delivered the wrong size box spring and over two months, over 10 phone calls to customer service and corporate, after speaking with two store managers (who don't follow through or return phone calls) I still have the wrong box spring. Bought a couch, chair, mattress, and box spring for my parents, the furniture is fine, but the customer service is the worst. Ashley doesn't seem to value return business. I've already contacted BBB and looking to contact other agencies. I have contacted Synchrony to dispute the charges and notify them, that I the credit card will be cancelled. I will never to business with the company again.
It's been 2.5 months since I filed a claim with their partner company for furniture insurance. They claim they sent the parts to the store but I haven't received it. Don't buy insurance with this store for your furniture. They are not honoring the promise/agreement that comes with the purchase. Every time you call them they say 4-6 weeks and I have had 7 phone calls so far.
Benjamin was amazing. Made the whole purchase process seem less and throughly explained what I was purchasing and agreeing to. Service was exceptional.
Great Service !
All the great deals!
Best prices! Thank s to Michael!
Very good service. All the best deals!
Desiree M. was amazing. She was patient, well informed on all couches , and very sweet!
We had friendly and knowledgeable help without any pressure from Benjamin Valencia. He was so helpful we will have to come back to see him for future needs.
This store has very good service. Any questions that I had were answered in detail.
Lori was an absolute gem in my search for a sofa. She was courteous, understanding of my situation, and extremely helpful. She made my day and helped me buy my first couch! Thank you Lori!!!
Good store and good service … John and jennifer Amaya they are amazing sellers
Jennifer was great! Very happy with our new sectional and coffee table!
Awesome
Desiree was amazing!! I’ve been in customer service for 25 years and a good sales person is hard to come by, she has amazing customer service skills, very personable and great with my 4 year old! I would highly recommend looking for her for your next purchase!!
I had a great experience. Manuel is the best !!
Excellent customer service
Manney was super helpful, polite, and gracious. Thank you so much!
My sales rep Desiree was the best and Lino the Sales Manager was the best also. Thank you Ashley Furniture staff for being so courteous
Michael and Leno were very helpful and they have GREAT customer service skills!
I enjoyed working with Manuel! Super professional and patient. Manuel listened to what I wanted and showed me relevant options. He definitely wanted me to be happy with my purchase! I will definitely buy from him again.
Incredible service!! Michael was so helpful and took care of everything I needed!
Very good prices & great Customer service
My table kitchen table had to be trashed and I am looking for another table. Can you help.
Nice
Ben provided us with outstanding customer service . He is extremely knowledgeable with all the products in store. Furthermore, he is very patient, helpful, and kind. I recommend this location and Ben as the sales associate to seek for support when visiting this location.
Manny was great help! 100% Recommend shopping here. Ask for Manny!
Helped by Benjamin Valencia! Very nice & patient with my husband & I !
I had to get a new mattress and Manuel helped me out. He showed me around to all the mattresses he thought I would like. And encouraged me to lay on each one. He was really helpful and confident in his knowledge of the beds.
(Translated by Google) I 100% recommend this store, if you want good customer service ask for Manny or Marcelino. (Original) 100% Recomiendo esta tienda, si quieres buen servicio al cliente pregunten por Manny o Marcelino.
I went to this store last minute looking for a wardrobe and found one I wanted a year ago but couldn’t afford at half the price! It was put on hold for me after I paid and the pick up process was easy.
Ben Valencia was AWESOME!!! Come & see him.😊😊😊
Exceptional service and experience at Ashley in Hawthorne from Benjamin! I went to 3 different locations to purchase a new couch. The first was Ashley, the other 2 did not impress me at all. Benjamin was friendly, honest and did his very best to find us the couch that met our goals needs and budget. The other associates are friendly and helpful as well. A very casual and enjoyable experience overall. I am currently laying on my amazingly comfortable couch while writing this knowing that I am happy with my purchase. Highly recommend this store !
Ms. Lori is an exceptional representative. She is polite, personable, patient and knowledgeable. I drove an extra 5 miles to return to her and will continue to do so for my purchases,as long as, she is there. Ms Desiree is bubbly with the warmest smile to greet you as you pass. I made an error which resulted in management being involved and Camry and Martha were amazing as well. And Denise came in the nick of time to save the day. 2 huge thumbs up and I can't applaud them enough. EXCELLENT JOB LADIES🩷
Manny is very knowledgeable and helpful
The store is very unique. Their show room is appealing. The staff are very friendly and understand that customers need space. The prices are very reasonable. The sales rep I worked with was a very great person who helped us pick what we need. His name is Manny. I would recommend you look for him. Also, his manager is a great professional sales man. 5 stars.
Great experience. I walked in knowing exactly what I needed and they had me in and out of there in five minutes with my table ordered and on the way.
Yet again another horrible experience here. I had $300 in gift cards that were given to me for my last horrible experience and when I came to use them to buy more furniture they asked me to provide a receipt because my purchase of thousands of dollars i made a couple years ago was not in their system. Sorry I don't keep my receipts that long, especially not in my purse. I tried looking for it and in the meantime the manager Martha kept my gift cards so that I can call in my order when I found it. I came to pick up the gift cards to use them elsewhere that was willing to take them and she got rid of them! Why in the f* would you get rid of someone's gift cards that wanted to purchase something! I cannot believe this buffoonery coming from this Ashely's. This place needs to be SHUT DOWN! CLOSE THIS HORRIBLE PLACE DOMN! Fire the terrible managers.
Great value. My salesman was awesome!
Manny was amazing. I had a really good experience at the store. Very kind and helpful. Will definitely recommend.. Thanks, Manny!!
Jennifer and Latrice were super helpful and very professional! Super kind and amazing customer service! Thank you for making the purchase for me and my mom go so smoothly! <3
Five stars on customer service.
Manuel was fantastic! Super patient, attentive and wanted to make sure we were completely satisfied with our purchase. Al (store manager) worked with us as well to ensure he could offer us the best possible price. Highly recommend.
Manny did an absolutely amazing job. He was able to help me purchase my dream couch. We’ll definitely be back for all of our furnishing needs. Ask for Manny if you visit this store!
My wife and I visited Ashley’s today and was given the most amazing service by Manny! If you’re looking to purchase any furniture in the future, please ask for Manny!
Very Good Services 👍
The sales team understand customer service. Thanks Ben for the help.
Very professional and knowledgeable!!!!
Lori was very helpful in helping me pick out a couch and loveseat. It’s perfect!
Manny and Martha provided excellent customer service and were able to give us an amazing deal. I will definitely come back for more.
Everything is ok,
Walked in, met Desiree, she was friendly and knowledgeable. She also made my transaction very smooth and effortless without being pushy.
Ramon gave us wonderful service. Our purchase was made with no fuss and no predatory tactics. Would 100% return.
No pressure. Wonderful Salesman. Mr Sammy was a pleasure to meet and work with.
Was in and out within 30 minutes with a bed frame and delivery date. Fast and stress free shopping experience. Was helped by the kind associate Lori.
Great service and value!
Manny is the man! Definitely knows his stuff. Ask for him!
Excellent customer service, specially Benjamin Valencia, he was really helpful. Amazing
(Translated by Google) Mr. Benjamin made us feel like part of his family, very professional, very good attitude, thank you for your time. (Original) El señor Benjamin nos hizo sentir como parte de su familia,muy profesional muy buena actitud, gracias por su tiempo.
Manny provided us with great guidance and direction during our time here. Patient and always put our needs first. I had a great experience and will return in the future. Couldn't be happier with our decision.
Manny was superb! Very patient, knowledgeable, and not a pushy salesman. Encourages you to make the best informed decisions for you. Let’s you know all the available options for you. A joy to work with for furnishing our first home. Thank you so much Manny!
Everyone was helpful! Manny helped and we were satisfied. Great service!
We experienced great customer service visiting this store. Manny spent time with us in the showroom and answered all of our questions and was super personable!
Manny was helpful and patient with us trying to buy a bed frame and mattress. Also the manager as well were very helpful
Good sales, very informative, and patience with my mom.
Excellent experience with great service. Staff was very professional and knowledgeable. Highly recommend
Desiree m ,was very very helpful and kind. I thank her for all her patience and help.
Good in selling their products awesome people to entertaining/assisting clients there needs
I was running around to different Ashley Stores trying to complete a set of bar stools that had been discontinued and only floor models were left. I called 8 different stores and the Hawthorne location was the most helpful and sweet by FAR. Tiffany, Latreece (sp?) who manage the incoming calls were so helpful and knowledgeable. Lori, our sales associate, was also very helpful and a pleasure to work with! I would definitely come back to this Ashley Store time and time again!
We got a good deal on the 8.3 inch sofa. Delivery was on time.😉
I recommend Gabe! He was not pushy and was patient as I decided on my exact pieces. My experience was worth the money I spent!
Very happy with my visit and purchase at the store. The sales employee was very patient and explained well.
Ashley's furniture store is one of the few walk in furniture stores left where customers can see, touch, feel and compare options before making a purchase. This store is Great! I was impressed with their selection of quality furniture! I was able to get exactly what I wanted with ease. Thanks Ashley's Furniture, keep up the good work!!!
Great customer service. Manny was so helpful and provided me with exceptional service and information to make the best decision.
This is a great store and 100% amazing service
They were very patience and one of the employees Gab was very helpful 100% recommend this store
Friendly & helpful staff! They have a nice selection of styles too.
Silverstein is amazing Ashley is my go to for furniture
Great service, in stock furniture, great prices
My wife and I had a pleasing time making some purchases. Michael Patriarca and the manager Cammie (hopefully spelled it right) were very reasonable. I have to admit that Michael has a way of giving you the space needed (comfort, gentleman like) and a multitude of knowledge around the store, especially with mattresses. Can’t say enough about his professionalism. He cares about his reputation instead of just selling you another product. You can see the genuine character.
Great social skills. Great salesman!
Yay we won on a scratcher promotion $2500 can’t even believe it!!!!! Beautiful furniture and beautiful staff Jennifer and Al helped us with our furniture choices!!!!!! Thanks so much!!!! Still in shock!!!! Love our Hawthorne Ashley’s ❤️❤️❤️❤️👍🏼
Micheal was the best he helped us get a bed and mattress…He was able to meet all of our needs…Bye Bye back pain
I had the best experience at Ashley's Furniture store in Hawthorne, Ca. Gabriel Martinez was my sales Rep. Awesome guy, very attentive, very honest, he didn't try to sell me extra stuff. He was honest with the price, I purchased 2 reclining sofas, a dresser, a beautiful carpet, and 2 gaming chairs for my son's room. I will definitely return to Ashley's.
Gabriel was very helpful during our tour of the Ashley store. We actually bought the couch he recommended us
Benjamin was angel from heaven today at Ashley Furniture. He was so knowledgeable about the merchandise from furniture to matresses. Benjamin answered all of my questions and even taught me new things about buying furniture. Just ask for Benjamin and you'll be in good hands!!!!
Ashley Furniture Store in Hawthorne have wonderful people working there. They are awesome, friendly and knowledgeable about the products they sale. We especially had a wonderful salesman by the name of Benjamin that tailored what we needed for our house. He was great to work with and a kind soul of a person to have met.
My salesperson Michael and his manager at the Hawthorne location were awesome! When l didn't see exactly what l was looking for in the store, Michael went to the large computer screen and showed me more items. That's where l found the furniture l purchased. My furniture was delivered in less than a week. I would recommend the Hawthorne location to everyone. For excellent hassle free customer service.
As for customer service, Gabriel M. did a fantastic job finding us a good deal. He tried his best trying to make our purchase as affordable as possible. I’m sure if he had the power to he would make it free delivery next time ;). Can’t wait to see how my new living and dining room will look.
Larry was very helpful & knowledgeable. Customer service was amazing.
We purchased a new mattress with Benjamin’s help and he listened to our needs and helped us pick the best fit and delivery was great and efficient.
Lori was so nice and helpful with my purchase. Am coming back to her for my living room set. Thank you Lori
Desiree M. Was very helpful and patient with our needs. We got a good deal on a beautiful living room set here at Hawthorne Ashley homestore. Very satisfied.
Manuel was amazing great service really nice and amazing customer service.
Michael p gave great customer service. Great communication answered all questions asked and very nice And patient.
Mike and AL help me to make the decision to purchase the best mattress and bed with perfect customer service and support.
I love Ashely store , customer service is I haven’t seen any where great . Thanks Ashely
My cousin use to work here I came in to get my bed fixed and they were still helpful and took care of me just as she would when she was here. Very nice thank you Albert :)
Knowledgable and professional
Larry was amazing and awesome. He was very helpful and patient with us.
(Translated by Google) Excellent service! Manuel Cadena was very attentive to assist us, if you need any furniture look for Manuel 🙏🏼 (Original) Excelente atendimento! Manuel Cadena teve toda atenção para nos atender, se você precisar de qualquer furniture procure pelo Manuel 🙏🏼
We are totally satisfied and we were looking for the impossible but Ms Desiree, “Queen D” made it happen, thank you for staying late to help us you’re a Gem
Desire at the Hawthorne location is the best in customer service I really appreciate all of her performances she is great thanks again Alfred
Me and my husband thanks the Hawthorn Ashley store for their help on table set bed room and dining we will be back 💯💯💯
Went to Ashley’s on ocean gate and got great service by Benjamin Valencia , he was very nice and got me exactly what I need. Would love to come back. (Thanks to his customer service).
I was totally satisfied with all my purchases in this day. The sales associate Desiree, was incredibly knowledgeable about all the store products. She helped me with choosing the best selections, I just couldn’t decide on, and she also helped to get me discounts that were not posted publicly. She definitely went the extra mile for me and she saved me a lot of money. I will always ask for her, whenever I visit Ashley stores again. Her assistance was truly phenomenal!
Great service and great prices at Ashley Furniture and Desiree M was excellent I recommend talking to her
Incredible customer service! Adam was my salesmen and exuded professionalism and expertise to help me find my dream mattress! Thank you.
Micheal P was very friendly and detail about the mattress
Awesome experience, Michael P. really helpful salesperson and helped me and my friends pick out our beds. Recommend 5 out of 5.
Friendly and very professional. Patient and good communication. Thank you
(Translated by Google) Manuel and Bedr were very helpful and I bought more items. Very happy. Badr and Manuel helped me a lot (Original) Manuel and Bedr was very helpful and I bought more items. Very happy. ساعدوني كثير بدر و مانويل
Wonderful and beautiful furniture store. I am highly impressed and grateful for this Ashley Store. The store associate Benjamin Valencia was very helpful. I highly recommend this store. Thank you.
Gellie and cammy is amazing , great customer service
Gellie was a wonder help and Cammie was there for support to answer all of my questions!
Service was excellent. Larry was great. He answered all our questions and most of all he was patient.
This was our first time shopping at Ashley Homestore and we had a great experience. Adam was very helpful. I definitely recommend coming here at this store.
We just moved to CA and been to so many places to find furnitures for us. We finally came to Ashley's and met with Manuel. He spent days with us going over all the different options and helped us pick the best furniture ever. Cammy and Badr also helped us with getting the best deal on the whole order. Overall, awesome awesome experience. Picked great furniture and made new friends. احسن مكان لشراء الاثاث لكل المنزل
(Translated by Google) Excellent attention (Original) Excelente atención
Dropped by Ashley’s today and got a great experience from Manny. Got all my questions answered and some insight and ideas on what we could do for our two little girls. Thank you Manny!
Very attentive and comprehensive. Gabriel helped us quickly because he understood exactly what our needs were and gave us enough information to make it easy to agree on our final choice. Highly recommend him and would definitely use him on our next purchase!
Manuel was very helpful and nice from the start. He walked us through our options and was very patient with us. We bought our couch and we’re happy with our choice! Thank you Manuel!
My service here was above and beyond. I got helped finding what I needed in less than 10 minutes
Manny was a great person that took his time and made sure you felt comfortable with your choice. He wasn't pushy which was excellent because you felt like he was interested in your choice and what works best for you and your price range. First time homebuyers come see him!
Great service, liked that Adam had “NutKase” on his work iPad.. very apt!! Manager Al was fab too
Great customer service!!
My sister and I was assisted by Benjamin. He was professional and addressed me upon entry. I showed him a dining table I viewed online, and he took me right to it! He made the transaction was smooth and he was so helpful
Good communication good deal really recommend buying from Ashley’s in Hawthorne ask for Michael !! Great salesman !!
Friendly, knowledgeable, and great customer service.
Excellent customer service by Desiree very friendly
Adam was AMAZING!!! Not your typical sales guy. Has so much energy and was the friendliest. Never felt pressure into buying but gave us all the info on everything we looked at. Had so much patience with us. Loved that guy!
(Translated by Google) Mr Manuel very kind And he gave us many options like buying mattresses (Original) Sr Manuel muy amable Y nos dio muchas opciones como comprar colchones
I Love Ashley’s Furniture they Have Very Nice Furniture and It’s My Favorite Furniture Store
Please ask for Adam as soon as you come in. He is very patient and a great person.
My boyfriend and I purchased a two couches as a set in April 2021. Joanna was our sales person and she was great when showing us around and was overall really helpful.The only complaint from us is when it came to the initial delivery date, our couches weren't delivered on the date we were initially promised. My boyfriend was the one who was going to be notified via phone call and when the drivers called (initially), it came from a phone number that was NOT based in the US. When he answered, the other line was completely silent and just hung up immediately.When Joanna called to ask us how our couches were a little later that day, we explained to her what happened (the above situation) and she was just as annoyed as us. Therefore, we know this was not an error on her part. She helped us coordinate a new delivery date. The new delivery date came and the drivers ended up arriving as scheduled (if not earlier) but when they called, the number was completely random again.Aside from that, this place has a decent selection of furniture and the price reflects that. However, I cannot speak for the protection plan that we also purchased where she mentioned it covered all stains, accidents, etc. but fortunately, we haven't needed to use it.
The rep was very knowledgeable about the product and took the time to explain and answer all my questions.
really nice, I wish you the best in this store. very patient
Miss Desiree M was Amazing! She knew the right foundation for my bed. Kind, professional and a beautiful person inside and out!!!!!!
Many excellent job
Benjamin Valencia did a great job helping us pick our couch out and made sure that we were satisfied with out purchase and broke everything down extremely well.
Good customer service! Gabriel politely & patiently helped me find a nice bed and a mattress. All the Managers I have been meeting at this store are very nice people.
Today I had synchronized a pleasant experience in Ashley furniture. I was pleasantly surprised and immensely pleased. I went to look for a sofa with special requirements and ended up buying the sofa before I left. Both Benjamin and the manager Al were very courteous and helpful answering many questions I had. We took a break and went home to check the measurements and came back. Since Benjamin had left, Adam took over the deal seamlessly. The most amazing thing is none of them pushed me to buy anything in a hurry. Having shopped in living spaces for such a long time, I will definitely start going to this Ashley’s branch from now.
Gabriel was great thank you
Went to Ashley the first time to shop for dining table but we couldn't make a purchase. We need to compare prices before purchasing furnitures. Manny was a nice and experienced salesman. He didn't rush us and he gave us a nice experience at Ashley.
Desiree was so awesome and so helpful. Would recommend her.
Ben Valencia was very patient with my wife and I and had excellent suggestions for combinations and color coordination
Benjamin Valencia was very helpful when choosing our living room sofa. (: Ask for him upon arriving at Ashleys!
Fast, Friendly Service
Excellent salesman. He showed me all sectionals and I found the perfect one! Thank you!!! A+++++
I had a wonderful experience with Jorge. He was very helpful and provided excellent customer service. Thank you for helping me find everything I need. :)
Jorge was great-very patient and took his time to explain everything to us and gave us our space to make a decision Soft spoken nice guy with a cool aide smile
Manuel helped furnish two rooms in my home. He slid measured the couch for me to ensure that it would fit.
(Translated by Google) He treated me very well I highly recommend him (Original) Me atendió muy bien lo recomiendo mucho
Good service 👍
Gellie was amazing, she went above and beyond to satisfy our needs, I highly recommend her for your furniture needs!!!! Thank you again for all your help
Gellie was amazing , definitely coming back 💕
Larry was so amazing! I felt very confident in the shopping decisions I was making! Truly one of a kind experience.
Manny was very helpful throughout our experience here at Ashley’s. Helpful suggestions.
Manuel was a great help. He is professional, knowledgeable, and patient.
Came to the store and met Manuel. He is an amazing person and offered a variety of options for us. Thank You for an amazing time.
Gabriel went above and beyond in helping us . Thank you
Benjamin Silver was really helpful and educated a lot about different materials. Very compelling salesman.
We went to Ashley’s Furniture. To browse a lazyboy chair for mother in law, and Adam welcomed us with a great personality. And guided us to where the recliner chair is. And he help us and answer our questions. And we ended up buying a sofa as well. Adam is the BEST!!
Came here looking only for a recliner and ended up with a sofa too. Adam is a very friendly person and funny too. Feels like you are family with him!
Awesome Adam is the guy(Adam Mandel). He has a wonderful personality and so friendly. He works with you and honestly only wants the best !! Two thumbs up
Benjamin was very understanding of what I need. So patience and kind. Mr. AL, the Manager was very thorough. I recommend everyone to come and see Tiffany. Please come to the Hawthorne location. This is where everyone is friendly. Thank you
Great Selection of home furniture plenty of parking very cpean establishment. i only have 1 bad thing to say about this place where are all the employee's? i looked around the whole store even sat down at a table and no one came over to greet me to see if i had any questions.
Larry was awesome! Chill and laidback yet knowledgeable!
Larry’s a beast!
Larry was an excellent salesperson.I had a great and smooth experience with Larry.
Desiree was amazing, she did an outstanding job! Great people skills and very knowledgeable. Highly recommend her for your future purchases, will not be disappointed! Shout out to the managers bargaining unit. We are Happy customers, will be returning!
Very lovely & beautiful store. Great sales people on the floor.
(Translated by Google) Very good (Original) Muy bueno
Today I came in furniture shopping Gellie went above and beyond to make sure every need was met. We was very indecisive and went to 5 other stores in the area to browse. The service was nothing like Gellie so we rushed back to Ashley Furniture to do business with Gellie an hour before her shift ended. Thank you so much for treating me like family today!
Larry was so helpful! Thank you!
Desiree, is professional and very accommodating.
Excellent service provider. Desiree went over and beyond to accommodate us.
I worked with Ben Valencia today at Ashley Home Furniture. He provided a customer-centered experience that was comfortable for me. No pressure to purchase!
(Translated by Google) thank you gelie! (Original) thank u gellie!
I want to say a big thank you to Al, he is the manager at the store. Thank you so much for being very helpful and knowledgeable
(Translated by Google) Good seller Manny excellent service very attentive (Original) Buen vendedor Manny excelente servicio muy atento
(Translated by Google) Very good attention and service (Original) Muy buena atención y servicio
He is a excelente salesman the best I will say
Professional! Knowledgeable and friendly staff!
The store was great. The associate Desiree was amazing. She helped my mom with many different sofa options. She was very kind and honest, even giving my mom a great price for her new sofas. Thanks so much, Desiree!
Buena atencion y muy buena muebleria
Very professional and detailed salesman
Great
Manuel was super helpful! Did not have what I needed in store but walked me through online options. Very pleasant experience
Had a great experience. Salesman Jorge was professional and courteous.
Horrible customer service. If you like being lied to and given fake promises this is the place to go. If you’re in need of some furniture take your business somewhere else. My order was missing items and when I tried to do a return I was given a bunch of excuse on why I couldn’t. Point is AVOID THIS PLACE OR GET SCAMMED!
HORRIBLE EXPERIENCE!!! Was promised a whole bedroom set and upon delivery there were missing items. How can you sell a bed frame with no foundation?? Makes no sense! When I realized the missing items I called Jorge Cortez, the sales rep, and he hang up on me. I then went to the store and the store manager, James, was of no help. He did not want to process a return even when the return policy clearly states that returns should be done 72 hrs after home delivery. Items were delivered this morning so there is no way 72 hrs have passed.
Deon was so helpful and friendly all the time helped us through the process in getting chairs and dining sets for our house even though we were quite indecisive great customer service
Wonderful customer service
Excellent customer service
Creg was greatful all the way happy with the great customer service he gave me
Take forever to check out or even simple things at least 15 to 20 minutes
Warm atmosphere, very friendly and very helpful even though I wasn’t ready to purchase at the moment, he did give me a lot of information and gave me a great tour of all the great products they had to offer Ashley furniture have wonderful items I will be coming in the near future Manuel was the best.
(Translated by Google) Manual was excellent service (Original) Manual fue excelente servicio
Craig was an exceptional salesman. I'll definitely be back as I refurbish my home.
Windowshoppin manny helped a bunch will come back when I am ready.
We went to Hawthorne location to shop for a bedroom set. We were immediately helped by Adam Mandel. He was AMAZING..Very helpful and knowledgeable. We will be back.
Manny was amazing! He listened to everything I was looking for and was very accommodating. He is the best!
Even though we were just eye shopping Manuel made our time at the store was worth the time spent. We will definitely be back
Great service..
Number one best associate and my first time
We had a great experience at Ashley Furniture, Benjamin was so patient and super helpful. Will go back next year to furnish another room in my house.
Benjamin was very welcoming and made our shopping experience quick and easy! I would definitely come back and see him again👍
Manny was warm, sensitive and very understanding and explained everything.
Desiree really took the time to help us find a sofa set that worked for our new home. She went above and beyond and really treated us like family. Definitely recommend working with her to help you find what you’re looking for!
Manny provided excellent customer service.
Manny is the best ever.
Manny was understanding with what I was looking for and was not pushy with a sale. I didn't find the color I was looking for but they have a beautiful selection and worth looking at.
Desiree was very helpful and nice. Thank you I very appreciate you
I had the best experience at this location. Came in here to purchase a new sofa to replace our old one, and was greeted by Jorge Cortez. He provided excellent customer service. He made it easy and quick all while answering all of our questions and concerns. I'll be asking for him when it's time to purchase new furniture for our next home and reccomend everyone I know to him. Thanks Jorge!
Here at Ashley’s at 14600 Ocean Gate in Hawthorne I received the greatest 5-star customer service any client can ever receive. Manny was informative and patient in helping me find a beautiful dining table and gorgeous sectional for my living room. He also included trivia to pass time which was awesome of him. Cammy was another gift from the heavens in which she assisted me in my journey at Ashley’s. Very professional in all ways, truly genuine, and saved us money BIG TIME! I also received a very informative explanation on Temper-Pedic by Michael and I will be going back for it! Loved my time at Ashley’s and will be a returning customer.
Michael P. Helped with our mattress and living room purchase today. He was very knowledgeable and patient. Definitely come see him for your next purchase. :)
Ben was awesome and was the only one to ask if we needed help
Best store Hawthorne where I met Gabe the No 1 sales guy I know when I was with Mathis brothers now Mathis home Irvine ,
Manny and Micheal were so helpful and friendly it made the shopping experience much easier. They took us to exactly what we were looking for and got us set up quickly and efficiently.
Manny and Michael were amazing! Would definitely come back just because they were so great. They set us up with a great new sectional and a fantastic mattress.
Michael P consistently provide outstanding customer service! He’s the reason why we keep on coming back to buy our furniture here! Michael P is very accommodating & shows us all our options on furniture selection. We always select the best option available because of his expert advice on home design. Besides, he’s an interior design engineer when he used to work in Dubai doing designs for palaces! Thanks again Michael for all your expert advise!
Al and Benjamin Valencia was the most patient sales men in the world. They didn’t pressure me, worked with me until I made a decision on my own terms. Patients is virtue they got a nice sale and a credit line out of me 😀
Last Tuesday I came to buy a mattress and I made the decision of not ordering the right one. Instead I unknowingly ordered the wrong one and so when it arrived Thursday at 8am I immediately knew it was the wrong size. I didn't unwrap it and kept it as it was delivered. I then waited until 10am to walk into the store and ask for a different size in return. I was kept on hold for 20 minutes and when they finally got to me I explained the whole situation and they said they couldn't take back my new mattress regardless of whether it was opened or not. The manager couldn't even come out to talk to me and instead kept sending his clerk to speak to me. I felt like I've been done dirty. This was a store I liked purchasing all my house things and will never patronize it again. This isn't how you do business and you should always be willing to work things out but they never gave me that chance. They lost a loyal customer of over 10+ years. If I could give it no stars I would.
Desiree helped us! She was awesome!
Adam was amazing, professional, very helpful and understanding. He showed us various choices furniture. We spent about 3 hours there to choose high quality furniture for our two units rental property so our tenants will enjoy living at our property. Adam was very helpful without being high pressured. The store manager came to make the total price match our budget. Thank you so muchhh! We are so happy with the quality and the process. We would not hesitate to shop with Ashley In Hawthorne again for future needs.
Adam was a good sakes person and he helped me find nice living room set for house. I will refer my friends and family to see Asam Mand
The salesperson Ben was very cordial and patient. He showed us several options of which to choose our furniture. He was professional and knowledgeable about the furniture in the store.
I had a great time picking out a dining set here. Adam was super helpful and his cheerful mood made the experience that much better. He answered any and all questions I had.
Michael P. has the best customer service ever! I was greeted at the door and experienced great service throughout my whole shopping experience. Will definitely return for more pieces!
Deon was amazing from the time we step foot in store. Went the extra measure to answer every question we had.
Loved the fantastic customer service I got from Gellie! She was so nice, patient, and helpful. 5 stars, she's amazing!!! ⭐⭐⭐⭐⭐
I paid insurance for my couch. My nephew threw up I called they said it covers they get here two weeks later to clean TWO WEEKS LATER! Then they say oh I cant see the stains but it smells bad we cant clean it because there are no stains well my couch is dark grey. DONT WASTE YOUR MONEY THEY FIGURE OUT WAYS TO LOOP OUT.
Manny was more than helpful and courteous and makes me want to shop here exclusively. Manny mentioned credit options and how to have the best opportunities. I came in fifteen minutes before closing and Manny introduced me to Desiree who helped me grab a painting that matched the concept I had for surprising my Dad in decorating his room. Thank you so much.
Adam is one of the best employees! His service was very good. He is truly the best employee ever.
Adam is hands down the best sales person! He stood with us for over an hour showing us different type of couches and fire places , we came out with exactly what we wanted! Excellent service!
Very good experience with Michael p helped us alot
manny was the best ! he helped me find the perfect recliner for my grandma. if you ever visit the store ask for manny :D !
I went into Ashleys home store to look for a couch and when I walked into the store I was helped by Jorge . He was very helpful , he asked all the correct questions that needed to be asked in order to get the perfect couch.and in no time he helped me find the perfect couch and I left perfectly content with my awesome purchase. Thanks Jorge for being very helpful I will make sure to let my friends now about your great customer service .
I thought it was a great experience overall. Larry was very patient and helpful. He was informative and punctual. I would definitely come back.
Benjamin Valencia was very patient and professional helping us choose a dining room set for our home...He was pleasant and detailed throughout the purchase.
Henry was a great help we will def be back in the future to buy more furniture!
Benjamin Valencia was very helpful with our barstools. Definitely coming back.
Michael Patriarca is really a professional and her manager as well here at the hawthorne, area when it comes for looking for the best furniture! Whenever you need a help LOOK FOR MICHAEL!
Michael P has been really professional and helpful with getting our furnitures. He gave his best to assist us with everything we need. Never seen this type of professionalism and dedications with anyone else but him. Highly recommended person and Ashley location.
I had an awesome experience. Benjamin S. was an excellent sales rep. He was very kind, patient and extremely helpful. He answered all of our questions and showed us many options that fit within our budget. I recommend asking for Benjamin when shopping at the Hawthorne location. (off of Ocean Gate).
I came to Ashley furniture to get my son a twin bed and Desiree took good care of us.
Good service. Very helpful and kind
Had a great experience working with Gellie at the store! She made me feel welcome and easy to work with while identifying what I was looking for with the right style at a price I can afford. I'm excited to come back and have future transactions with her and her incredible service!
Benjamin Valencia helped me with my purcahse he was very helpful and knowledgable thanks!
Desiree at the Hawthorne store is amazing! She’s knowledgeable and extremely professional. I really enjoyed my experience.
Had a good experience today at Ashely’s. Benjamin Valencia took care of us. And he’s bilingual :)
Benjamin is great, very upbeat and knowledgeable. Great deals.
Very helpful and Brilliant personality
Great job Desiree. Very knowledgeable and helpful
Purchased a new mattress from here. The sales associate, Michael P., was super helpful, informative, patient, and most of all he did not pressure us throughout our shopping experience. Would definitely suggest this as an option to people purchasing.
Michael give me a great service
Had an amazing experience! The sales person Adam was fantastic!!! Was so amazing with my son named Adam as well lol … definitely recommend him to have an amazing experience!!
Henry was good to work with in finding new furniture for the apartment.
Adam helped us out so much! He let us roam free and explore the furniture but also very helpful when you had questions. Definitely recommend shopping here for good quality furniture at a very good price.
This is a very good store and has good service and has good prices.
My salesman did his job and sold me a nice bedroom furniture set. I was in and out of that store quickly with what I intended to purchase feeling confident that the “discount” offered to me was the best deal. I come to find out an hour later that the same set sold on the Ashley website cost $100 less in total. I call the store to inquire about this oversight with the intention to price match/ correct this error. The store manager conducted her “research theatre” and “please hold” dance and chose to tell me that the price difference is due to a zip code tax difference. I cross referenced what I had, validated that the zip code was correct, and was still in the right about the price being lower which is what I communicated simply to her. I informed her that it would make more sense to cancel my order and purchase on the website to get the better price. And she said “Sure, go ahead and cancel” and then hung up on me. Shocked about the audacity of a manager willing to walk away from a sale and clearly pull the rug under from the salesman who would have earned a commission, I walked into the store 10 minutes later to verify what I had just heard to where the manager evaded me and someone at the desk handed me a piece of paper to sign to void the order. If I could give zero stars I would, directed to this manager who lost a forever customer and didn’t have the wherewithal to price match because she wanted to save face on her zip code tax lie. However I’ve opted for 2 stars considering my salesman was just fine and the cancelation was seamless. Senior leadership should train this manager on effective communication and sales etiquette or she’ll run this location out of a business. This is the first review I’ve ever written with less than 5 stars for a business. I and my family will not be stepping into an Ashley Furniture location again.
Kudos to larry!! He is very helpful and accommodating. Good customer service Whenever you want to buy in ashley ask for larry Cammy is good on giving options. One of a kind manager. Ashley is lucky to have her.
Henry helped me as soon as I got to the store. He took me straight to the piece of furniture I wanted and made the process very pleasant. I would definitely go back if I needed anything else and I would ask for him to help me.
The sales staff were accommodating and helpful. They honored an online price match that saved us more than $100. The process was very efficient - we were in and out within 30 minutes.
I bought a dresser and bed for my son during the pandemic. The dresser is poorly made. I had technician come out 4 times they even sent new drawers but nothing worked. I purchased the extended warranty protect all and guess what they don fix drawers. So now I'm stuck with junk. I'm warning you..never buy furniture from ashley it's cheap and they don't care about their customers.
(Translated by Google) Very good service and excellent attention from Mr. Benjamin Valencia (Original) Muy buen servicio y exelente atencion del sr Benjamin Valencia
stop sending garbage, I had the worst of my experiences with you I would never buy anything from you again.
ONE OF YOUR EMPLOYESS CHARGED MY CARD FOR 2K AND NEVER REFUNDED MY CARD PROPERLY. THIS WAS BACK IN FEBRUARY AND IM JUST REVIEWING AND SEEING DOUBLE CHARGES ON MY ACCOUNT!!!!!I DIDNT EVEN PURCHASE FROM YOU GUYS!!!!!!! I NEED THIS FIXED ASAP
Great quality, modern items at a wonderful price. Customer service Was perfection, will definitely shop there in the future.
The sales guy is creepy. Avoid coming here alone.
I always seem to find what I am looking for at good prices. Larry was a great salesman who took the time to help me with all the pieces I needed.
Angelica (Gellie) and the manager were terrific! Listened to the fact that we were in a hurry and got us out the door quickly. Great salespeople.
Everything is great and dandy when you are buying, but if anything is wrong with your purchase or if you are dissatisfied and want to make a return they will treat you like garbage. It’s pretty impossible to speak to anyone on the phone during your 72 hour window. If you go to the store they will just tell they have a no return policy and they have the right to refuse returns (which they do).
Terrible experience with delivery. My delivery window was moved several times on the day of delivery and the product was ultimately not delivered on the scheduled day. You have to wait several days to schedule a new delivery even when they are the ones that failed to deliver.
Process were definitely a little high for the selection.
Horrible post-purchase treatment. I bought a $2300 couch from them now that have developed a rip. Per Ashley Warranty and MyProtectAll protection plan, I was told by the sales associate, that it will basically cover everything from rips to spills to pet accidents. However, no, after developing a rip in one of my arm rests, MyProtectAll rejected my claim, as did Ashley. I was even willing to pay outside of warranty to get service done to fix it, but was refused service. I would never buy from Ashley again.
Very comfortable team to help me a lot. There was huge variable choice. I definately go again to Ashley.
Excellent service, knowledge staff and outstanding displays. The sales associate l was helped by was Adam Mandel and l could not have asked for better assistance. Great experience and highly recommended.
Adam was great to work with. Patient, knowledgeable and fun, we had a great experience and will be back. The couch we picked is so comfortable and the warranty is very reasonable and with 3 kids was a no brainer. Thanks Adam!
Ashley furniture has always been our go to furniture place but this time the service has been horrible especially the delivery. We purchased a living room set back in October 2021 in which only two items were delivered and the last one should have been delivered in December 2021. It is now April 2022 and we have still not received our last item. The delivery date kept getting changed and getting a hold of a representative is literally impossible! The only way I was able to get a hold of a representative was using their chat system through google. It has been frustrating because every time they give us our new delivery date no one shows up or calls us to let us know that the delivery has been changed! This is has been the worst service. We’ve literally been paying for a furniture that should have been delivered 3 months ago!
(Translated by Google) Poor quality in the product that I bought (Original) Mala calidad en el producto que yo compre
Sales Guy Simon was awesome
Such a nice place to get your home and office furnitures.
Bad service and quality furniture And the manager from customer service it's so rude
Never shopping here at Ashley Home Store ever again. 0/10 would not recommend to anyone at all.
Please avoid any location. Their sales process and logistics gives the impression of a scheme. The location is irrelevant. Have been waiting 5 weeks for a product that was "in stock". I can't even get a refund and I have not received product. Customer service lines are un-educated and not helpful. In-store directs to customer service...get it? When a business has this many frustrated consumers, it means something. I failed to read boards prior to purchase. I won't even fight the $300, not worth it. Only worth if it if my comments/experience influence 1 customer to avoid this business. Even if I get settled...the process and time it took to find out if 2 bar stools, no thanks. With today's tech, there is no excuse for confusing or unacceptable sales process'. I rarely write a review, let alone a bad review.
Jennifer is the best. From beginning to end she took care of everything. Thanks again
Clif is the best! And the manager was super helpful too.
Beautiful, but very expensive 🙂
Stacy did a great job helping me. Easy process, knowledgeable, and friendly!
Great experience
Richie and Clif did a great job with helping us get what we needed for our home and gave us a great deal.
Cliff and Richie both you guys were a wonderful help me and my wife appreciate you guys service and the great deals you guys provided we will sure be back to see you guys for our kid’s rooms thank you
I had a great experience at this Ashley location everyone was super friendly. The two gentlemen that helped us were Richie and Salvon who were very friendly and helped us get the best prices. We left happy with the purchase we made.
Lauran & Richie are the best. They gave us the best customer service ever. Made shopping for furniture an experience like none other. I recommend them 💯
No one should EVER buy a Tempur Pedic from this store. Went in to buy a couch and upon finding the right one, the Ashley salesman offered a deal that involved a discount on our furniture if we bought a Tempur Pedic. In addition to that, he offered us the Tempur Pedic pillows. After agreeing, while we were checking out he told us post-purchase we were probably not gonna get the pillows (super confusing and slimy since it was after the fact). Even worse, the firmness we got on our mattress caused my wife and I horrible back pain. We were under the impression that all TP mattresses had a period where you could swap them for a different firmness but because it was through Ashley, it is on them to provide that accomodation. And even though we let them know within the first 30 days purchase, AF refuses to exchange our mattress. Long story short, we paid $10k for a bed that causes us back problems. Will never shop at Ashely again and recommend anyone else from doing so as well.
Sales Team was very helpful in determining which mattress was right for me and my wife. Lots of time spent, not pressured to buy right away (even though we did :) Thank you Ashley!
Ben Silver was a great salesman. He was very understanding and held up great conversation. Because of Ben I will be shopping at Ashley Stewart again!
Nice location
No bargens!! Everything is very technical!!
Solved my problem but I'm not a fan of their furniture
Got my awesome bed set during the Black Friday sale. Good quality stuff.
Richie was very helpful and attentitive to our needs. Excellent customer service since we walked into the store. He was very detailed oriented on providing us product information. Thank you Richie. We are very happy with the service you and your team provided.
Okay
It was great. Al helped me pick the perfect bedset.
The beginning of the experience was awesome we were treated With great respect and we had a lot of fun shopping for a mattress but then when it came down to the payment the system shut down and we were sitting there for about an hour to get our receipts and our delivery date. The following day they reached out to us saying that we would get our mattress delivered on Monday and The following day I had to call to find out that there was a financial hold on our mattress mattress and that our paperwork had been missing so we wouldn't be getting a mattress if I hadn't called .When we finally got the situation handled instead of a 2 day delivery they offered us offered us a 5 day delivery and we had to bend over backwards to get that change so over all The service was horrible and lack of communication ruined it all
Spencer is the man. Showed me all the options similar to what I was looking for and set me up with a good price and on time delivery. 5/5 for Spencer.
I went to the showroom and the salesman misled my daughter and I about the Black Friday sale (claimed the package was 55% off which was not true). He then handed us off to a manager who completed the sale, but some how didn't know we wanted the 14 piece set even though that was all we discussed with the salesman. He seemed very accommodating, but it turned out the order was wrong. He scheduled a delivery for us on the day before Thanksgiving, but the deliver did not arrive (I took off work to meet the delivery drivers). I called to find out what happened and I was bounced back and forth between Genesis and the Hawthorne store and finally found out that the delivery address had to match the billing address (which we were not told and the manager should have known). I rescheduled the delivery for the following Sunday. The delivery was scheduled to arrive between 10 and 2pm. However, they did not arrive until 3:30pm and this is when we found out they did not include the entire living room set (only the couch and loveseat). I called the store and held for 20 minutes. Finally the customer service person said she would call me back or suggested I come to the store. I went to the store and the manager, Richard, tried to make it seem like it was my fault that he had a miscommunication with his salesman Ben. Although he gave me a discount, I had to scramble around and pick out accessories for my daughter's apartment without her feedback. I did not hear an apology until the end and no one at the store took ownership for the poor service. Personally, I will never shop at Ashley Furniture again. Also, the manager coerced my daughter into writing a positive review of he and Ben withe the promise of a gift card (this was before we left the store the 1st time; a $50 gift certificate will not buy anything in their store).
(Translated by Google) very good (Original) muy bien
Richie and Jessica are the best associate in the world. So nice and helpful. I enjoyed doing buisness with them
Richie, Larry, and Ben V. were extremely helpful in helping me to find a couch for my apartment!
Exceptional service with purchasing our couches. Thank you again Al and Richie we will be coming back soon!
Has the best furniture no doub6
Larry was so helpful and made our experience so wonderful and easy. His manager Riche was extremely nice and helpful in purchasing our dream couch and sofa. Definitely coming again.
I had the best sales associate by the name of Stella she was very nice and accommodating she asked me what I was looking for and found several pieces that suited my style….She also got me a great deal so please ask for Stella when U walk in the door.
Best shopping experience thanks to Al and Richard. Showed me all my options, didn’t push for the sale, and were extremely knowledgeable and patient. Thank you for your service.
Ben and Richie were wonderful costumer service men. We were able to find the bedroom set, mattress and livingroom furniture we were looking for. We will definitely come back!
Ben and Richy are so helpful! They assisted us purchasing a bedroom set and mattress. Highly recommend comming to this location!
Al & Richard were very helpful with ordering my new sleeper sofa online making the process seamless!
Was greeted and welcomed right away by Larry, was very helpful with all of our questions and helped us through all of our decisions. Richie came and helped us as well and was very kind. Great customer service!
Larry was very professional and very understanding of my questions . He helped me with all my questions and was very courteous all the time. Richie helped us as well and was very kind!
Ben Silverstein provided an excellent shopping experience for us. From reception to check out, he went the extra mile to make sure we leave the store satisfied. I would definitely get back to the Hawthorne store for my future needs, and recommend them for anybody asking about furniture!
Larrie and Ritchie helped us pick our our perfect sofa! 10/10 recommend
Larry and Richy were extremely helpful and patient helping us piece the perfect sectional for us.
Clifton Mitchell and Richie gave awesome customer services and come see Clif he will hook you up! Love the furniture and accessories!
Found the right ser for our bedroom! Estela was our representative and treated us great no pushing to buy just the right space and information. Richie the manager was also great very cordial and helped with our needs to make the right purchase! Thank you both!
Came to look for a bedroom set and found a beautiful gray set with 55% discount!! Estela found the right set just what we needed. The Manager Richie was also very curtail and understanding of our needs Thank you Estela and Richie!! @Ashley Furniture you are the best!!
I want to thank Richie and Ashley for an amazing experience. I was not pushed into buying anything and they were so patient and understanding and went above and beyond to make sure I was totally satisfied with my purchase and walked out with a BIG smile and rest assure I WILL be a returning customer in the near future.
Rich and Jen were very helpful with us today. They were great with showing us around and were very patient as well. There service was great.
This store is amazing is all I have to say. We walked into the store knowing exactly what we wanted. Rich and Jen made the deal happen for us. I urge whoever is furniture shopping to seek Rich and Jen, they’ll do their best to make the deal happen. Thank you Rich and Jen!!!!!
Larry was an amazing salesperson! We came here to pick out a bed set for my daughter and he made the experience very welcoming as he was very attentive.
Larry was very helpful best salesperson
Ashley’s Furniture (Hawthorne) Customer service! I was totally satisfied with the customer service that I was showed today. I couldn’t have asked for more, courtesy, attentive, upbeat, and patient Retail Sales Associate. Benjamin Silverstein, continue providing excellent customer service. You ROCK!!
Benjamin Silverstein is amazing very helpful.. caring he is definitely the guy you wanna go to once you step into the store.
Benjamin was professional, super efficient and very friendly! We are thrilled with our new furniture and look forward to the delivery of our double recliners!
Benjamin, our sales rep was great. Pleasant, professional and no pressure!
Great customer service from Larry. We purchased our sofas in less than one hour. He was so helpful he gave us over 5 prices until we finally made our decision. Thanks Ashley's Home Store
Larry made our shopping experience so plesant.Great service we will be a shopper for life.
Larry and Cammy were awesome! Thanks for all your help!
I went to the Hawthorne store in search of a sofa and TV stand. The sales associate Gellie was extremely helpful. She helped me find exactly what I was looking for. She was very friendly and provided excellent customer service to me.
Had a pleasant experience shopping today at Ashley’s . Gellie was very helpful and answered all our questions. The sale was great too!!!!
I had the best experience here. Larry was the one who helped my husband and I find the perfect sectional for our home. He was very patient and attentive and paid close attention to what he were looking for. We will definitely come back to furnish the rest of our house!
(Translated by Google) Very good service we were attended by Henrry very friendly very helpful. Cam and very friendly. I love Ashley. (Original) Muy buen servicio nos atendio Henrry muy amable muy servicial.camy muy amable.me encanta Ashley.
Henry, great customer service. And speak spanish.
Goog h0mest0re
Found a super nice bed frame and mattress for pretty darn cheap here. Recommend taking a look, talk to Benjamin Silverstein he walked us through all the different mattress types from budget/premium to soft/hard so we could make a good decision.
Stella helped my husband and I find a comfortable and beautiful sofa. She was very transparent and made us feel comfortable purchasing. If you want all of your questions answered ask for Stella. She will help you find the couch that fits well with you family. Thank you Stella! :)
Amazing Experience, Michael Patriarca Has GREAT Customer Service, Because Of Him I Will be Back !
Really good prices for dining sets. Larry is the best!
Larry and Cammy were really nice to us. Highly recommend this store.
Stella and manager richie are the best and really helped us out
Great personal, Jennifer and manager Richi gave me the best service one can expect. Love Ashley Furniture store in Hawthorne.
Ashley's was my 4th stop. I wish it would have been my first! I had a very pleasant shopping experience. I wasn't stalked. I was greeted by a very kind young man named Larry. He provided general information and allowed me to shop freely without feeling pressured. I can't wait to get my new furniture!
Wonderful experience. Our sales representative Larry was super helpful, knowledgeable, and took the time to understand our furniture needs. Recommend this location as it’s bright, organized, and easy to walk through.
Adam was our sales associate and he was absolutely fantastic! Super knowledgeable, friendly and has a wonderful sense of humor.. He made our shopping experience just perfect..And in top of everything he gave us a massive discount on our purchase.
Thank you Cliff, great service!
(Translated by Google) They don't have a lot of variety. (Original) No tienen mucha variedad
Great customer service really helpful
I went in to Ashley’s looking for a small sectional, Benjamin Silver was the first to greet us. He showed us many options and went through the different sales that they had on sectionals. We found a light grey sectional that was just the right size for our apartment. Benjamin was awesome he didn’t pressure us, he let us decide. He gave us a great deal and even let us pick out a throw to go with the couch! If you are on the market for furniture go see him!!
Extremely over priced furniture.... I looked around the entire store and I don't believe I saw a single piece of furniture whether it was a bed or a couch that was under $1,300.. Almost everything was $2,000 and up unless it was a table or pillow... They do not have a very big couch selection; almost all of them were leather and brown... I was looking for a regular size fabric couch but they didn't have anything of the sort...not a large inventory at all.
Simon was such a great help ! I absolutely love my new couches ! Thank you
Got help with selecting my furniture while in store. The sales people were nice and helpful.
Thanks Spencer for your help. It was a pleasure shopping with you.
Benjamin was amazing!!! He helped me so much to get everything I needed for my new place! He was patient and made great suggestions! I will definitely be going back to this store to finish decorating my home!
The young man that helped us was very pleasant and helpful And courteous to my wife and myself
Mekiya was a great associate and provided great customer service!
I came here to look for furniture for my new spot. I hate going to places for furniture because I can normally never find what I want. I met a customer service rep Mekiya and she was very helpful. She gave me suggestions after I showed her photos of my spot and I found what I needed! She was helpful, let me know the current deals, and more. Next time I come back, I’ll be asking for her.
Staff here has been super helpful in furnishing my apartment. Would recommend. Even provided extra discount. Larry is da man!
My salesman Larry was very patient Ask for Larry
It’s a worker that helped me so well and her name is Mekiya. She’s a wonderful nice person and she helped me find the things that I needed and was very calm with me and took her time.
I came to purchase a dinning table at this location and Benjamin the sales person was extremely kind and gave us excellent service. Thank you for the great experience purchasing our dinning table.
Cliff Mitchell's the best!! See him when you come.
Great costumer service! Patient and understanding what I needed… I will definitely come back
Very helpful & professional. I really Recommend Larry Bembry & the Manager Cammy . They definitely helped me buy a nice living & dinning set! Thanks guys 💕
Your associate ms Gellie, was so nice and helpful. Cammy too was so nice to me and my husband. We will definitely shop here again and I will refer my friends to shop at this particular store ❤️❤️
We had a great time shopping with Mekiya helping us. We asked her to look us several item and we appreciated that she showed us other options that were available that we would not have noticed. She made furniture shopping fun. And of course gave us the VIP service🥳🤗. She was respectful and made sure we where's satisfied to are liking THANK YOU Mekiya for all your helph
The Hawthorne store was great! We had a few minor issues and they happily helped solve them. Adam was great!! His manager Candy was also great, friendly and helpful.
I enjoyed picking out furniture for my new place with the help of Mekiya she is very kind and welcoming. She also helped me find the perfect dinning room set and was very helpful with me by finding sets that would fit my budget. I will definitely be back soon for my living room furniture!
I love this loving place I recommend y’all to go have a blast in there I love the Service I love the Energy up in there especially this one particular young lady she was full of life and she helped me out #GOMRSJONES
Good selection, plan to spend some time looking.
We had a great time shopping with Adam helping us. We asked him to look us several item and we appreciated that he showed us other options that were available that we would not have noticed. He made furniture shopping fun. And of course gave us the VIP service👍🏻
The sales person was trying to take care of three customers at a time. We told him we’ve to go to a party. He said to wait a few more mins but he took more than an hour just to find out that the piece of furniture we wanted was back ordered. We got really frustrated . He could’ve told some other associate to help us but he did not.
Make sure you ask for Cliff, amazing sales person and extremely attentitive to all your needs, thats how a true salesman should be!
I had an amazing experience at Ashley’s. Stella is a great sale representative that was patient and personable.
Wonderful Service. Pleasure Doing Business. Will Recommend.
Very bad services they saw us walking they didn't even help us
Helpful friendly staff, excellent choices of furniture, prices very reasonable, delivery on time.
They have good deals, and beautiful furniture. Go in, and wear your mask please.
Without a doubt the single worst experience I have ever had the displeasure of experiencing. Worrible service. Missed shipping dates and mis-information. Rude customer service. Buy your furniture anywhere else but Ashley Homestore. Actually I would recommend making your own furniture before you have to go through the nightmare of dealing with Ashley Homestore
Horrible Ashley's furniture. Do not recommend going. As politely as I can say it, the Manager (Richard) is very rude. He's not a good businessman and enjoys getting mad at people over misunderstanding's. He's not polite and even got mad at my thirteen year old son who was explaining to him the misunderstanding. Although, if you do decide to buy from this place, Clinton is a very nice sales rep., so please ask for his help. Yet again, DO NOT buy from this store because money is not appreciated there, PLEASE spend your money somewhere else.
Great furniture deals.
We had a great experience at the Ashley Store in Hawthorne. Ben took great care of us.
Very large selection of furniture, easily found what we were looking for and the sales associate was very helpful in directing us to the furniture we were looking for and closing the sale.
Everything was a perfect experience. Keep up the good work.
The very friendly atmosphere the good prices and the excellent quality of the furniture they sell
(Translated by Google) Tj max ez the best because it has where you can buy to all tastes (Original) Tj max ez lo mejor porque tiene donde puede comprar a todo los gustos
Nothing but hell and back from this store + corporation! I appreciate the sales rep, Larry, for our orders & welcoming greeting! Do not like that Tiffany, her store manager, + entire team in Hawthorne location did not address my broken furniture, as well as, incoming furniture as a priority. I literally had to call them EVERYDAY to receive notification for my furniture which is unacceptable (order my furniture on Jun 14 to just receive it July 20). If you have to shop here, order at another store or online
Mr.Adam should run the store he has an inviting personality that could sell water to a lake he a little over talkative but provides an awesome customer service that you want at any store only wish more employees were like him everywhere he makes the store location warm and inviting without him don’t know if I would have purchased today thanks for your help MrAdam now you should train your manager she seem overwhelmed and to busy to stay and help Adam had to call her back n back n back to fix things she doesn’t have what you had in personality nor the time to give seems like almost felt as though she was being bugged helping out
Larry was awesome!!! He’s full of important information which helped us make a decision on our new sofa. Thank you Larry.
The staff is very professional and the sales manager is a very generous lady. They gave me a very good deal on a couch and I acquired it for $200 less than the price shown online! I’m definitely coming back to acquire more pieces for my place.
Good 👍
Adam Mandel is the best… very helpful… warm personality… doesn’t miss a beat!!!
(Translated by Google) Very bad the saleswoman ignored us very bad customer service (Original) Muy mal la vendedora nos ignoro muy mal atención al cliente
Cliff is the man!!!!!! Thanks for your help!
Very patient staff ( thank you Cliff!) and great deals. We didn’t feel pressure to buy and even though other stores are almost six months out- some items were available for next week delivery. Great quality furniture and positive experience.
Great experience, but gave us wrong delivery date.
Summary: don't buy here, just purchase from the website. Pros: 1. Some nice furniture Cons: 1. Salespeople are not upfront about pricing and deals. They play games with prices and then when you quote the online price (60% of what they were trying to charge you) they just accept it without a word or apology. Why were you trying to charge me a higher price? As if I don't know how to use the internet? Feels so sleazy. 2. Shipping and delivery are promised on a certain timeframe, but then months later and the furniture still hasn't arrived. We call customer service, and they are a brick wall. Nothing can be done, period. Then why did you tell us you'd ship it the same week? Just to make the sale? If we knew it would be over 2 months, we would NOT have purchased from you. But this is a "direct ship" item, so we can't cancel it either... Nice. Verdict: go into the store to try out the furniture, but buy from the website.
Loved this furniture store. It was clean and had a variety of furniture. Mr. Clifton was not only very helpful but also nice. My transaction was smooth and delivery was sooner than expected. I will definitely return.
My review is solely based on the salesperson (David J.) who was very kind and assisted with our questions without being pushy and following us too closely. He was very honest if he did or didnt know something, but was willing to find out. Thanks David!!
The Lady was very unprofessional made me feel 😢 😪 😔 😕 like I couldn't think on my own, I went in to buy a kitchen table with CASH. Now I will spend my money 💰 else 🤔.....
Excellent attention. Nice attendance. Very good prices.
I purchased the Coralyne Upholstered bed at the Hawthorne location in May 2021. The bed was delivered 6/4/2021 WRONG BED they delivered the Coralyne sleigh bed now I'm getting the run around from the store and the 800 number and have been to the store twice I called the 800 three times I keep getting " A Supervisor" will call you back since 6/7/2021. I just wanted the bed I chose now I definitely want a full refund I don't want to patronize a store that overlooked me as a customer and my money was the only satisfaction to them. My money helped to pay two store managers and a rude young customer service manager salaries One young lady I spoke with today over the phone said that someone put in the computer that the right bed was delivered Don't buy from this store!!!!!!
I like the customer serves and the quality of thair prouduct .
My experience was fantastic. I met with Adam. He was great! Goo personalty, fun, customer friendly! He guided me to exactly what I needed and it was done. Thank you Adam.
Excellent customer service!
I did not went to Ashley store
Henry was my sales representative and he was amazing. Knowledgeable, courteous, efficient and timely. Ask for him at the Hawthorne location.
Great customer service, Benjamin the sales representative is awesome. He listened to us and found exactly what we wanted.
If you go to the store off of Rosecrans I highly suggest Cliff he knows the products very nice and makes the whole shopping experience smooth also he is very patient how do I know well Bi Polar mania that's me and he did great so like I said cliff is your sales representative if you go to the store off of Rosecrans
I had an awesome experience! Larry Embry is amazing! He’ll let you shop without being over the top, and when you need him he’ll get you answers to all your questions! It’s the first time I’ve actually had a pleasant experience shopping for furniture!
I was warmly greeted by a friendly young man upon entering the store. He inquired as to whether I was looking for anything in particular and then walked me to the section that had exactly what I needed. A was a pleasure doing business there.
This is by far the worst furniture store ever, if I could give it zero stars I would. I ordered a new bed frame, and the day that they came to assemble it they were missing parts, they left everything in my room because they said it would only take a few days for the missing parts to get here. However, it took 2 1/2 MONTHS for the pieces to get here and now that I just received them today, they sent me the wrong pieces of the bed. WORST SERVICE EVER. Don’t waste your time and buy from here.
Manager grabbed my phone and was showing me how to leave a review but he wrote something and posted it. Who does that?
Its outdoor weather in southern california and they don't have their outdoor furniture yet
The sales representative was very patient and provided excellent customer service. She was even able to price match our furniture to the website price. She was knowledgeable and overall wonderful
I purchased approx $3,000 or so worth of merchandise prior to Christmas 2020 and was promised a prepaid card in about 30 days if I applied for financing and made a purchase. It has been over 4 months and I still have not received what was promised to me. I went in the store and spoke with customer service about 2 weeks ago (early April) and was told I would hear from a representative via email to assist me with this issue; no email. So I called today and spoke with mngr Jada and was told I didn't qualify for the card. WHAT??? The promotion is what encouraged me to apply for financing and to make the purchase, so now I feel like I've been duped. I am hoping this will be rectified as I'd like to remain a customer. Very DISAPPOINTED C Walker
Cliff is the absolute man!! Great people here, couldn’t recommend more!!
It was excellent experience from Antonio that help us, very patience and helpful.
Great customer service Clifton was very helpful the first time I visited the store, I came back and Clifton helped me with my purchase Thanks to his his awesome customer service I chose to do my shopping with Ashley Homestore, thank you Linda
Clifton made my experience at Ashley pleasant and quick! He didn’t haggle or anything like that, he made us feel like family. I appreciate that more than my actual purchase which I’m also excited for when it arrives!
I'm Happy looking at your future on my phone, I will be dropping in🙂.
I called the store to check if they had a specific piece of furniture, the sales associate confirmed that they had it in store on display. I drove 20 miles one way just to find out that he made a mistake and they didn’t have it. Nobody apologized.
Excellent service by our salesman Simon. We ordered a sofa/bed. He was very kind and never pushed anything else on us.
My dad comes here and came across a worker named Clifton he is a very good worker and helped us a lot.He was very professional and nice to us I recommend coming here and look for him.
Beautiful furniture and GREAT customer service. I would highly recommend this location. Thank you David for all of your help today!
Friendly Sales crew, great deals.
When we got there the service was lovely the man, Micheal was wonderful. Now heres the issue, I ordered some couches 2 months ago being told that they would come in on March 23 when im reality we never received anything. They had such bad decency that they couldnt even call or even send an email to let us know that our order was backed up. I threw my couches away yesterday believing I would have new couches. My children and I have only one seat to sit on while the rest of us have to sit on the floor. I struggle with overweight so its very difficult for me to get up. Now we have to wait another month for the couches to come in. Highly dont recommend this place, the way they handle issues like this is horrendous. 0 stars if possible.
it is honestly the worst service I have ever received
Really nice, they was very helpful, and I appreciate them
We had a wonderful shopping experience today at Ashley HomeStore in Torrance. Lori, greeted us at the door, introduced herself and asked questions and she measured the sectionals that we interested in getting. And when we found the PERFECT one, she was helpful without being "pushy" and I really appreciated her. I will definitely be back because I saw an area rug that I want; and I will be recommending this store to my friends and family.
Was met at the door by a wonderful young lady named Rey. Of all of the employees that passed by me. Only she and one other man even spoke to me. SMH. Rey was very patient and informative!
(Translated by Google) The prices are somewhat high but it is worth it for the quality of its products. (Original) Algo altos los precios pero lo vale por la calidad de sus productos.
Staff is helpful and friendly. Furniture is of good to great quality.
Walking into Ashley’s Furniture on Dec 21st is one of the worst decisions I have ever made. I hope no one else makes the mistake of doing business with a company that places people at additional risk during a pandemic by refusing to correct their mistakes. My brother in law wanted to buy new bedroom sets for his sons so I went to Ashley’s. We understood that the furniture would not arrive by Christmas but that was ok. However, when it did arrive, the upgraded mattresses were not on the truck. As I was in the oh the phone addressing that issue, the delivery people brought in a broken lamp, a damaged headboard which they covered with a furniture marker and a cracked dresser. I have been back and forth on the phone and in the store with Ashley trying to have the dresser and headboard replaced with new items to no avail. They insist on trying to repair their errors. Thing is we did not buy repairs or second hand furniture we bought new furniture. The entire experience has been an ongoing nightmare. I am driving 75 miles to get to my brother-in-law’s house, he is taking days off and in home instructions is being disrupted for my nephew.
THE STORE IS BEAUTIFUL AND THEIR ASSOCIATES ARE VERY FRIENDLY. I WANT TO MENTION THAT RAY IS AN AWESOME SALESPERSON. SHE'S VERY HELPFUL.SHE MADE OUR SHOPPING EXPERIENCE WANTING TO COME FOR MORE.
Completely outdated business model. Check Ashley website before you go, and ask them to price match...will save you bigly. Delivery was missing items, had to hunt them down. Customer service line is not checked, phones don't work well, and theres no way to track your order. More paperwork than financing your car, even when buying simple furnature pieces without financing. Save yourself the time and just shop on Amazon, or another online furnature store.
Phil was Great , very helpful
Worst customer service, I visited this location , and I was at the customer service line, but I couldn't tell if someone was going to help me, because none made eye contact to acknowledge that they knew I was waiting to be helped. It took one of the sales person to see me there waiting for sometime to offer me his help, and that is when one of the Lady's from the customer service desk said we will be with you shortly. 15 minutes later, I couldn't get help because their system was down. I don't like leaving bad reviews, but honestly 4 Lady's behind the desk, and none where with customers, but made it seem like they were busy.
People! Go for case goods, ie wood chairs, coffee and end tables, etc. If you want quality, long lasting upholstered furniture, don't go here. The salesman was easy to to work with, "no high powered salesman" tactics for my small kitchen chairs purchase. The cashier were quick and knowledgeable. Check out purchasing from here online. The chairs were on a better sale than in the store. Variety is good!
I had a good sanitize check in and a well informed tour guide Clifford who informed me of all deals and choices and while looking for some furniture he asked of my likings and lead me to them👍🏽
I was here 3 days ago Ashley is still the best furniture store ever.
Got a sectional & dining room table 50% off!!!
Excellent service!!
(Translated by Google) Bad service my incomplete beaten furniture does not solve anything neither the store nor the warehouse and it takes months to deliver and they want to solve it by giving you something but while one without their things .. terrible service from Ashley HomeStore ... (Original) Mal servicio mis muebles golpeados incompletas no resuelven nada ni la tienda ni la bodega y tarda meses en entregar y lo quieren resolver dándote algo pero mientras uno sin sus cosas..pésimo servicio de Ashley HomeStore...
Horrible service take up to 6 months to deliver.everytime they call to reschedule delivery because Ashley does not have my items.
I really don’t like to leave bad reviews as I am a business owner myself, but I have to warn everyone about the bad business conducted at this Ashley’s. Beware this company at all costs. I bought my furniture back in October. I bought over $5,000 dollars’ worth of furniture and was very excited as I was moving into a new apartment. They told me the furniture would be delivered in two weeks. Two weeks later no furniture. One month later, they delivered chairs, and no table. I bought a kitchen table, chairs, a bed frame, a bed, and other small pieces. I had 0 furniture in my apartment and had to make do with sleeping on an air mattress. I was on the phone with them relentlessly to see when I was going to get my bed and bed frame. Next, they delivered the bedframe with no rails. The workers couldn’t even set up my bed frame for me and left the furniture there in shambles. Still sleeping on the floor, and no kitchen table to enjoy meals, they made another delivery. Instead of the rails or my mattress they delivered a mattress pad that protects the mattress. Frustrated and in tears from the back pain of having to sleep on the air mattress for months, I called them. They said the bed wouldn’t be delivered until next year and they didn’t know why the railing wasn’t delivered. That’s three whole months with no bed, bedframe, kitchen table. No functional house and $5,000 gone. Finally, I went into the store and demanded my money back. One of the employees told me I couldn’t get my money back if they delivered the bed frame already. I told them that they delivered it in pieces and forgot the main piece, the rails that hold the bed together. He had nothing to say and instead directed me towards a different associate. She said she would create a complaint for me and that I would get my money back, and a team would come pick up the useless pieces that were taking up so much room in my bedroom. I was so happy to receive my money back so I can go get a REAL bed. Two weeks later, I haven’t heard anything from them. They are withholding $3,000 out of the $5,000 dollars and have left me with junk that I cannot use. Please whatever you do not buy from this store. I will be contacting the Better Business Bureau.
Products are not available all the time .Waiting period up to 2 months if you get a credit for any circumstances credit cannot be apply to offers Just a catch Careful
(Translated by Google) Bad service they sell you furniture that they do not have in the warehouses ...... they told us that they were going to deliver our room on December 14 and only one piece of the room arrived then that day we came and they said they no longer had more sofas and according to them they arranged for the whole room to arrive now on December 20, but nothing came, we called the winery and they said they didn't have them and they said they didn't understand because the store said they had them when they didn't and now we come. To the store and our entire room as he will call on January 6 .... they are very irresponsible 😡 they tell you one thing and leave with another bad service ..... (Original) Mal servicio te venden muebles que no tienen en las bodegas......nos dijeron que nos ivan a entregar nuestra sala el día 14 de diciembre y solo llego una pieza de la sala luego ese día venimos y dijeron que ya no tenían más sofás y según ellos nos arreglaron que llegara ahora el 20 de diciembre la sala completa pero no nos llego nada llamamos ala bodega y dijeron que no los tenían y dijeron que no entendían porque en la tienda decían que los tenia cuando no es así y ahora venimos ala tienda y nuestra sala completa según llamara el 6 de enero....son muy irresponsable 😡 te dicen una cosas y salen con otra bad service.....
Worst Experience ever!! I purchased a couch in October from Ashley Furniture in Hawthorne, CA and was informed it would be delivered November 23. The day before November 23rd I called to get the delivery time, and was informed there was a delay and it would be delivered December 5. Customer service informed me the couch would be delivered to the warehouse on December 1st, and delivered to me on December 5th. Well Dec 5th came and when no one called to confirm delivery I contacted them and was told it would be delivered on Dec. 13. The week of the supposed deliver I received several calls stating it would be delivered on the 13th. I called customer service to confirm delivery window, and was told it would be delivered between 9:45-1:45. The morning of the 13th I received a text message with a link to track the delivery. I went to the link and it stated the driver was at stop 2, and I was stop 5. Later that day I checked the link again, and the driver was at stop 10. I called customer service again and was informed my couch was not in the warehouse, and it wasn’t with the driver. Basically they didn’t know where it was. I eventually cancelled my order and requested a refund. My advice, if you purchase anything from Ashely Furniture Store make sure you can take it home that day. The one positive thing I can say about my experience is when I went to the store where I purchased the couch the woman I spoke to at the customer service desk was very patient and remained professional while dealing with my complaining.
We had to call them to find out our loveseat was back ordered the first time...they didn&'t contact us to tell us. Been waiting FOUR months for it.....finally they call today to say it won&'t be delivered AGAIN when they said because it was back ordered a second time..... Now we wait till January. This is ridiculous....... It&'ll be 5 months before we even see our loveseat.... Will not be making any further purchases from ashley&'s furniture. And customer service was absolutely NO help. Thanks for nothing guys.
Frustrated!!!
Friendly good service
The store is very cluttered and not very good sanitizing measurers are taken considering people are touching all the furniture. No one helped me or guided me on how to navigate the he store. It would be different if this was a discount furniture store and it was you but what you see type of thing. Very unprofessional atmosphere and the workers are profiling the customers to determine if they will help them. I will not do business with this company because the employees are not trained to help all customers.
Ashley&'s HomeStore is a legit Joke as a company! DO NOT SPEND YOUR MONEY HERE. Go anywhere else.
I dont even know were to begin. First they lie about delivery time. Second, to get a hold of someone on the phone is almost non existant. If they dont answer after 15 mins you are force to either hang up or leave a voicemail. I am in the medical field working with covid19. We purchase our first house in middle of Oct. We went a week after to purchase pretty much everything a new home needs. Super exciting right?! Hard earned money and want to make sure your home is ready to go when you move in. Well most of our furniture was suppose to be delivered today 11/21. I took the day off to make sure someone was home to greet the delivery guys. Well before that, i did not get a text/call. They guy that helped us told us sometimes they dont do it but the day of in the morning. So i didnt worry and today i waited and waited. No one came!!!! I called before they close, waited about 45 mins to hve someone answered like if i woke them from a nap lol. Anyways she told me some of my stuff wont be delivered til end of dec. And other stuff maybe in january...maybe! I was mostly pissed no one called me to let me know about the new dates, that way I didnt called off and took care of someone&'s mother. She said to talk to someone i will have to go to the store...geez! I want a refund
Beautiful furniture, excellent customer service and very helpful sales associates. They explain every detail of your purchases.
I bought a sofa which I pay a lot money for it and I got the warranty as well and now that need it to get fixed because it&'s ripped the warranty company says it&'s not cover, I went to The store and they says it&'s cover but the place refused to fix it.
Friendly servive
I wish I could give zero stars! If you want to get the run around about your furniture by this company by all means go ahead... but my advice for anyone who plan on purchasing from Ashley, DON'T DO IT. They'll scam you and keep delaying your delivery date. They lie, and don't have any compassion for customers. I had to cancel my order after getting 3 different stories from 3 different reps. Then I check the reviews and to my surprise, everyone is having the same issue with delivery being delayed over and over. Customer service sucks! I will never purchase anything from Ashley Homestore again!
BED BUGS BED BUGS BED BUGS BEWARE!!!!!!!!!!!!!!!!!!!!!!! WE BOUGHT A 5,000 $ mattress and it is infested with BED BUGS!!!!!!! The delivery service delivered our mattress without any packaging this should have been a huge red flag. Never had this issue before and ASHLEYS FURNITURE is doing nothing to help us!!!!!!!!!!!!!!!!!!!!!!!!!! We have a newborn baby and I am terrified that the bed bugs might have spread to his mattress. We have been sleeping on this bed for no more than 2 months!!!!!!!!! Me and my baby have been bitten up. I am so disappointed in this business, you are better off at IKEA or Living spaces. ABSOLUTELY DISGUSTING!!!!!!!!!
Monday morning -- Ashley tried to deliver the cancelled order this morning. Now we can&'t get a refund because they can&'t refund money for something that is &"on the truck.&" (No mention of WHY it was on the truck when we cancelled the order four days ago.) It has to be &"scanned into the warehouse&" tonight and we have to go back tomorrow to get our money back. Anybody want to place bets that this goes as planned and the furniture is actually scanned back into the warehouse tonight? I don&'t.DO NOT EVER BUY ANYTHING FROM THIS STORE ....EVER!!!! I only wish there was a &"no star&" system.
We went in looking for a sofa/loveseat set in chocolate. We'd seen them online and liked them. We went in just to make sure they were comfortable, check the quality, and then buy them. The salesman swore the loveseat wasn't available in that color even though we had seen them online. So we bought a different color. Once home, we found both pieces online on Ashley's website in chocolate. We promptly called the number on our receipt to cancel our original order and placed another order online for the color we wanted. We got a cancellation number for each piece. Now we are receiving multiple calls on multiple phones every day because Ashley wants to deliver the original furniture. In turn, we have called Ashley many times explaining we cancelled this order. Today I was told there are no cancellation numbers for this order and was issued one (???) It wasn't until two days into this saga that someone finally told us we have to go back to the store to get a refund. They can't just credit our card like every other ethical company can. And don't fall for the "Message with us online." You have to sign up and pay for "Smartphone" in order to simply chat with them online. We have bought here before several times and never had any problem. Don't know what's changed, but we won't be back again. And after reading the other reviews on this site, I'm just praying we get our delivery on time.
Today, I went to Ashley HomeStore THREE times. Yes, three times. Each time Adam helped my family & I with some of the best costumer service I have ever experienced. Adam was funny, smart and extremely helpful. I will continue to shop at this location for my home furniture needs. 10/10 would recommend buying from Adam.
Love the service ❣️
Love this place!!!
Very friendly and attentive staff! Lori and Josh were very helpful and gave me lots of great and helpful information. They were able to offer me an amazing deal on pretty much everything I needed! Not to mention they have the cutest stuff! Will definitely be going back for more!
Very friendly and attentive staff! Lori and Josh were very helpful and gave me lots of great and helpful information. They were able to offer me an amazing deal on pretty much everything I needed! Not to mention they have the cutest stuff! Will definitely be going back for more!
Manager went out of his way to work with us and a great thanks to Lori for everything
They are the absolute worse. I went in and ordered a bedroom set on September 6th 2020. A dresser, nightstand, headboard and mattress. The delivery was scheduled for September 26th, the date we were moving into our new house. The delivery drivers show up with just the nightstand and dresser. Im asking them where everything else is, they didn&'t know. I call customer service and was told that the headboard and mattress are on back order. Those items were NOT ON BACKORDER WHEN THEY TOOK MY MONEY FOR THEM. Nobody called us or emailed to let us know we would not be receiving the items as scheduled. I asked to speak with a supervisor and was told by call center rep Elise that there weren&'t any supervisors available. I left a message for the store manager. I have yet to hear back from him. This is the 2nd time that I&'ve had an issue with this particular Ashley furniture store and I will never buy anything from them again. They got one star because I had to....
Big showroom with friendly sales people
I can't stress this enough, DO NOT BUY ANYTHING FROM HERE!!! It doesn't matter how good of a deal it might be financially. It will not be worth the continuous headaches you will have when trying to deal with this company trying to actually receive your furniture. My ordered was delayed three separate times. It took so long we had to cancel delivery and assembly, rent a truck and go pick it up. Then they told us an item was back ordered. They said it couldn't be delivered for another three months. So then we rented another truck for pick up and less than 24hrs prior to pickup they said it wouldn't arrive until next week. And shocker, we still haven't received or been able to pick up our order.... Please I can't stress this enough, look elsewhere for your furniture, literally anywhere else!
I can&'t stress this enough, DO NOT BUY ANYTHING FROM HERE!!!It doesn&'t matter how good of a deal it might be financially. It will not be worth the continuous headaches you will have when trying to deal with this company trying to actually receive your furniture. My ordered was delayed three separate times. It took so long we had to cancel delivery and assembly, rent a truck and go pick it up. Then they told us an item was back ordered. They said it couldn&'t be delivered for another three months. So then we rented another truck for pick up and less than 24hrs prior to pickup they said it wouldn&'t arrive until next week. And shocker, we still haven&'t received or been able to pick up our order....Please I can&'t stress this enough, look elsewhere for your furniture, literally anywhere else!
If I could do zero stars I would!!!! Horrible service. My bedroom furniture was brought piece by piece. Something always missing. Brand new night stand is already peeling after one week. Trying to call there is hopeless!!! I had to file a claim with warranty people. Floors are all scratched! Bed is so high I now have to use a stool to get into bed. Bad service. Stay away!!!!! So disappointed.
I purchased a sofa sleeper July 13, 2020. To date I have not received my couch. My original delivery date was August 22, 2020 as the couch was on back order. August 22nd came but the couch didn't. When I called the store, I was told the sleeper portion was still on back order and would be available October 3rd with a new delivery date of October 5th. October 5th came and I received a phone call stating the chaise portion was on its way. I declined the partial delivery and stated I want the complete couch delivered in one visit. I was given a new delivery date of October 19th for everything. Today the delivery guys showed up with only the chaise portion of the couch ! I spoke to a lady in the wherehouse who stated the sleeper portion is on back order until November 5th. I refused the partial delivery and was told by doing so they may give the chaise to another customer and that could increase my wait time. I was also told to call the store to register my complaint. I told her you all need to make this right or I will ask for my money back.
I ordered a sofa sleeper July 13, 2020. It was on backorder and I would not receive it until August 22nd. I received a text message to confirm the delivery date for 8.22.20. That morning I called the store to confirm a delivery window and was told the couch was still on back order and would be available October 3, 2020 with a new delivery date of 10.5.20. On October 5th I received a call from the where house stating they were on the way with the chaise portion of the couch. I had not received a text, email or phone call to confirm the delivery. I told them I did not want a partial delivery and I would prefer to wait for the complete couch. I was told the sleeper portion was still on back order until October 19th. I rescheduled a new delivery for that day. Today the delivery truck came with only the chaise portion of the couch. I refused the partial delivery and was told that by doing so they may give the chaise portion of the couch to another customer and increase my already considerable wait time. I asked the lady in the where house how do they plan to compensate me for my inconvenience and she told me to call the store. I told her I am not calling anyone. You all need to make this right or I am cancelling the order. She said she will have the store contact me. My new delivery date is now November 5, 2020.
I bought a sofa and a chair from Ashley in Hawthorne after having the set which was expensive. It was presented as leather. It began to peel. I called Ashley and explained what was going on. They told me my warranty had just expired and they didn't repair peeling furniture. I paid for leather, sure feels like vinyl to me. Don't spend your money on deceitful people with no customer service.
I bought a sofa and a chair from Ashley in Hawthorne after having the set which was expensive. It was presented as leather. It began to peel. I called Ashley and explained what was going on. They told me my warranty had just expired and they didn&'t repair peeling furniture. I paid for leather, sure feels like vinyl to me. Don&'t spend your money on deceitful people with no customer service.
Horrible customer service. Delivery issues. Manager unable to fix anything. Would not recommend.
Why i can't call the store phone number?
This place is amazing. They have wonderful deals and personnel. I want to point out Angel L. He had a very welcoming and kind vibe about him. He worked to get me the best deal and I left with my perfect furniture. Everyone here is nice and was available for questions. I highly reccomend this place and had a great experience here. Thank you guys!😊👌😊
Lots of furniture
complete discontent between store, delivery department and main office customer servicePurchased in august, while delivering bedroom set, workers damages dresser.Now no one know when or how we will get it. Spent 2 hrs on phone with no results.Terrible experience, not worse of any deals
Gabby was awesome!!! She’s full of a lot of information which helped us make a decision on our new bed!!
Pretty good. I went late in the evening so hardly anyone was there. Service was quick and polite. My sofas were back ordered, so it will take 6 weeks to arrive, but I expected that. I recommend prior buy the warranties on anything they purchase.
BUYER BEWARE- I bought a bed and recliner-sofa set because they were offering 50% off. I was told they couldn't give me the 50% off on the mattress (Tempur pedic) because they are not "allowed" but I was going to get the sofas for a couple of hundred dollars to make up the discount difference. I got the mattress delivered in less than 24 hrs but my recliners mysteriously got "cancelled". The manager kindly offered to refund me the low amount for the sofas but did not adjust the price for the bed. So if you want a discount make sure they discount ALL items INDIVIDUALLY!
I have waited a full year to write this review to show the staff at Ashley's Furniture that they do not know what the customer wants. Not sure if the staff is still working here, but a year ago this month and this weeek I went into Ashley's Furniture to check out bed frames, mattress and other items for our house. I was approached by a guy in the bed department where all the mattress is at. I told the salesman when he approached me that I recently had received my Ashley's Furniture credit card and had $1,000 limit. He tried selling me a bed that costed $2000 when I specifically told him I want to keep within budget and check out the mattress in a box bed. He told me to forget about that mattress that I needed this $2000 mattress (only) and that I can extend my credit card limit. Who in the right mind as a salesman does this? He is not going to pay for my bills and telling me in a pushy way to get a credit increase so that I can buy a $2000 mattress. So I walked away from that deparment and kept ooking around. Then, I was approached by a woman and here we go again. She tried selling me a bed that was over the $1000 limit on my card. I told her I wanted a mattress in a box that I saw online. She tells me, "Those don't last a year". Well this is the main reason I am writing this review to say that these salesmans are liars. My Queen size mattress in a box is in top shape. This mattress is one year old and still comfortable, still fluffy, does not sag or anything. Mattress feels like when I first took it out of the box. Bottom line, these salesman don't care about the people. I went in there letting them know I had a limit and all they can care about is for me to get just one mattress that goes way over my limit. Another salesman telling me their own products do not work. Well you are completely wrong. Find attached image. Sorry about the pillows (we are moving out). I hope management gets a new makeover because of these salesman I do not want to shop in store anymore. I bought the mattress and frame online and was not told by the computer to go past my credit limit. Hope you Ashley's Furniture reads this and rethinks their approach on customer service.
It was personable and to the point. It was quick and safe. I really enjoyed.
Customer Service are Bullies; they made u feel like they doing you a favor for asking about your delivery. Once they get their money they treat you like nothing. Ashamed and disgusted by their service. I WILL NEVER NEVER WILL BUY ANYTHING FROM ASHLEY EVER!!! I will also advice anyone who plans to. If they can't train and educate their employees here then I assume it's the same every location and will never risk the frustration they putting me now
This review is solely based on the rude, racist, disrespectful, and completely unprofessional manager, Ritchie on 9/11/20. I wish there was the capability of negative ratings, but oh well.I asked to speak with the manager. I saw Dar (sales associate) informing him I wanted to speak with him. I observed him talking to others, and after waiting over 25 minutes, I asked Dar was he aware I was waiting to speak with him, and she said, &"he said you&'d just have to wait on customer service&". I might add, there was one customer service person who I waited for over 10 minutes. While she initially began making excuses about having to use the restroom, she eventually did provide me with the information I needed.I walked around, spending a half hour waiting. I found him sitting in an office talking to staff, making no effort to speak with me. I asked him was he aware I was still waiting to speak with him, and he replied, &"give me a few minutes&". When he finally came out of the office, he walked up (behind the partition), no where near me, and yelled, &"what did I want&". Since I was sitting on a bed several feet away, I said I wanted a private conversation. He mumbled something, as the staff looked up at him, then me. When he walked toward me, he offered no apology for the delay or ignoring me. I asked him why he didn&'t address me earlier when staff.., at which point he loudly interrupted me. He said, &"do you want to address problem or just complain?&" Before I could speak, he again talked over me. I asked if he could let me finish, which he refused to do. He was sarcastic, and it was clear he didn&'t want to speak with me. He mumbled something, and when I asked for the GMs name, he loudly stated, &"can I be dismissed now&", making some sort of animal sound. I responded exactly in a manner he would understand, as I don&'t deal with assholes, especially those pretending to be a manager.He later watched me out door, standing less than 6 feet to the customer service rep. Funny he had no time to assist me, but plenty of time to racially profile me and disrespect me, making sure I left the store. I asked Dar when the manager would be in, and she responded.The white customers weren&'t treated as disrespectfully as the blacks were, and the white customers commented on the treatment (or lack thereof) he gave me. 30 minutes wasted in this store. While this idiot had no problem standing right next to multiple white people, he yelled at me from at least 10 feet. At no time, did I witness him assisting anyone of color.I will update this review after speaking to the manager tomorrow. At this point, I&'d avoid this location like the plague until they understand that ALL people deserve to be treated with respect. I see why they have so many bad reviews, and won&'t purchase anything else from this location.
Great customer service! Friendly staff!
The staff is very welcoming and helpful. The location also has many great quality furniture pieces.
Adam Mandel was excellent and deserves a raise
Worst ever! DO NOT BUY FROM THIS STORE! We bought a bed that broke the first night! Customer service was some of the worst I've experienced and they would not even accept our return. I should have just bought my bed on Amazon like a normal person.
Great customer service, great sales. Very happy with my purchase
Bought couch , love seat and Bed for my son. Supposed to be delivered today 8/29/20, one month after purchase. I received a call 2 days before saying bed is back ordered they won’t have it till October 7. We already got rid of my son’s bed have they called sooner we would’ve kept his bed. Now my son will be sleeping on the floor for a month or maybe more who knows. I don’t understand why they give you a delivery date not knowing if their stuff is available or not. Impossible to get a hold of customer service Managers in the store are not helpful either rude and unfriendly doesn’t know anything about customer service. When I bought stuff from Ashely Burbank a year ago I didn’t have any issues, they told me which ones were available right away and which ones will Be delayed delivery upon purchase. something needs to change in Torrance store. It’s been months of frustration with this store.
Ashley furniture has definitely dropped the ball. When I ordered my sectional and ottoman I payed in full. Adam was the salesman and he seemed cool. He told me 5 wks for delivery, which I didn't mind because I did already have furniture. My delivery was set for Aug 1 in which it didn't happen. Someone called me to tell me my lounge wasn't coming and it would arrive a wk later. I called Ashley several times and finally got thru to find out I wasn't receiving anything and my ottoman was on back order. If i didn't call nobody was going to say anything. Needless to say I went to the store for a refund. Adam was was only helpful when he was getting that sell. I couldn't even reach him...smh! So much time wasted and to me they didn't even care. I went to another furniture place and got my furniture in 2 wks and It actually looks better than what I was going to get and a little cheaper. Ashley will never get my business again. Learn to communicate with your customers and not just when they are purchasing.
Best customer service at Ashley furniture. Henry (sales associate) was awesome.
This is a horrible store! Not recommended for anyone for service nor merchandise! Ordered an item in June of 2020 to have delivered in August and so far nothing not even a confirmation of the order being available. WORST OF ALL THEY ARE RACIST!!!!! It was NOT a simple employee that was racist.... it was a manager! A Person who represents the store and their beliefs.... I went in store to request the cancellation of the product I ordered and was assisted by Jeida. I made my request in clear English and her response was that I had to sit down since I would have to wait a while to be assisted. As I was waiting, she would just eyeball me and constantly check on what I was doing as if I were suspicious, and then requested for an employee that spoke Spanish to come to the front. An employee then walked up and asked what she needed and her response was, " CAN YOU ASK HER WHY SHE IS CANCELLING IN SPANISH??" I just looked at her in complete confusion, because I know I DID NOT REQUEST FOR SOMEONE TO SPEAK TO ME IN SPANISH!!! Just because I am Latina doesn't mean I don't know how to speak English!!! The employee could tell that I was furious and was completely embarrassed. I was so infuriated, and offended that I left home immediately. Once I calmed down I called the store requesting for a manager and surprise, surprise it was the same rep that was rude to me and stated that she was a manager and that if I had problems or concerns it would have to go through her. I am still waiting on a call back from one of her supervisors and no luck. I don't think anyone is calling me back....
Have yet to receive my furniture i ordered over 2 months ago. Was supposed to be available in August have yet to receive a call.
Very rude was walking past me no one offered help
Went in for tv stand came out with New Bedroom set and new Mattress. Love this store💕💕💕
Jennifer our sales associate is was extremely knowledgeable about what I was looking for. The sales prices were exceptional & the quality of furniture was amazing! I can’t wait for my couch to arrive!!
Working with Jennifer was great. You guys have a Lotta good furniture and she was very knowledgeable very polite and wonderful to work with. Thank you
Best Quality fursniture I bought a couch set 2years ago still in good shape. I love customer service is good.
(Translated by Google) Good for the Serbs all good (Original) Bien por los serbios todo bien
All of the associates we worked with were very professional and handled our situation accordingly. Michael sold us our new furniture including a couch, recliner, and 2 new mattresses. Ana understood the minor situation we had and overall led us to having a great purchasing experience. We will definitely be coming back for our future home furniture purchases.
Henry was Amazing No Pushy waited for us to look for him, to long a Delay for Recliner I was looking for so he showed me another one that was a bit more expensive but Beautiful he made me an EXCELLENT Deal on it . I will definitelygo back there Nice Store and Good Deals. Thanks Henry.
(Translated by Google) The workers' attention was very good. (Original) Estuvo muy bien buena atención de los trabajadores
Friendly and helpful, no pushy sales.
Ben Silverstein was able to give us a great deal on outdoor furniture to meet our needs. He was friendly and helped us efficiently with the purchasing process with no problems. Would highly recommend and return for future furniture needs.
Great service I wouldn't ask for more. Found what I was looking for and I'm glad the associate who helped me was very nice, sadly I forgot her name 😭
the manager at this place named Charles is the worst and obviously that position should of gone to better person .he has no customer skills to help amd plus from that I waitng 1hour to be seen even though I was on time for my appointment noone helped me for over a hour and I had to get someone help cuz noone help
RUN, RUN, RUN, AS FAR AWAY POSSIBLE FROM ASHLEY FURNITURE! Came in on June 27th around 1PM, was greeted by sales associate Joanna. She was very helpful and kind at first. I was indecisive to purchase the coach set, therefore gave me her business card with her contact information. She went back and forth with her manager giving me a "deal". She told me if I purchase the couches which I paid $1,700 for both, her manager approved a $200 gift card for the store when my couches were delivered. I never asked her to write it down or for her manager to put it on paper because I TRUSTED HER & HER MANAGER. When the couches were delivered, I asked the driver where is the gift card and he said I would have to contact the sales woman in regards to the gift card. I tried getting a hold of the manager from this location, no luck. I called Joanna and she finally answered and told me it was a promotion of $100 for shopping during this weekend and she's on stress leave. I was tossed like a used mop back and forth between these people. This was my first and last time I sill ever shop with Ashley Furniture. The staff will do anything to get the sale by lying to their potential long term customers. I don't appreciate to be lied to and taken as a fool. If you cannot hold your end of the bargain don't even mention an additional promotion.
good quality and great customer service
TL;DRThey have one star for poor service and an inability to tell me the truth and keep their commitments. They also need to fix their voicemail and answer their phones. Friday,My wife and I went to the store and purchased several items. Sales rep was very nice. Delivery scheduled for the next Tuesday.Saturday,I found one item listed for $150 cheaper on their website.I called the store multiple times over several days between Noon and 5:00pm and received a "we are closed, please call back during business hours of 11:00am to 7:00pm". I was unable to reach anybody over the phone. Messages were not returned.Monday,I went into the store, spoke with customer service, and they quickly price matched and refunded the difference to my card.Tuesday, Items were delivered. Delivery people were very rude. I began to open the box to inspect the item and he said, "We don't have time to wait for you to check out the items. We have more deliveries." I said, "I won't sign for the items unless I check them." He replied, "That's not our policy." Being rushed, I took a quick peek in the boxes. There was no obvious damage so I signed and he quickly went on his way.I assembled the first item without issue.On the second item, a book shelf, all ten screw holes for the metal racks were off by about 1/4 to 1/2 an inch each.Again, I called the store multiple times over two days between Noon and 5:00pm trying every button combination and received a "we are closed, please call back during business hours of 11:00am to 7:00pm".Thursday,I went in the store and spoke with a manager. He offered to trade the floor model for my defective model. However, he wanted me to pay for transport of both the defective model and the floor model, which I will not do. I will not pay any extra for their defective item.He then said he would schedule a technician to visit my house and inspect the item. The technician was to call on Friday to schedule. He also said the general manager, Charles, would call me on Saturday morning to discuss my options.The technician did not call.Charles did not call.Saturday afternoon,Went to the store in person. Waited in line for about an hour at guest service. People in line ahead of me and behind me were there to see Charles. They told me that the store's management had lied to them as well and they came in person to straighten it out. (Three different families said this to me.)Spoke with Charles and he had no knowledge of my issue nor had a case number been created for a technician to visit my house.He created a case number and assured me that a technician would call me by Monday at the latest.I replied, "I need this replaced quickly or refunded" to which he said, "We don't refund, that's not in our process."Funny that they expect us to follow their processes, but they haven't honored their end of it.Tuesday,Call never came. I don't have time to go to the store every time there is an issue.Filing a complaint with the Better Business Bureau. As of this writing, they have a one star average rating on the BBB. I expect a replacement bookshelf delivered and the defective item picked up at no additional charges to me. I, the customer, should not pay anything further for them to replace their defective product. Funny, we budgeted 20k for furniture for our home renovation this Summer and this place blew it on a $400 bookshelf. They will not get another penny from me.I recommend you avoid this store or find another Ashley, as I believe they are independently owned and operated. Maybe order online in case multiple stores share owners/management. Note: edited for clarity. events added as they occur. will update review and star rating as appropriate.
We found a lovely bedroom and living room set for our new apartment. The sales associate Rey was very friendly and helpful. Would highly recommend you purchase your furniture needs at this store.
TL;DRThey have one star for poor service and an inability to tell me the truth and keep their commitments. They also need to fix their voicemail and answer their phones.Friday,My wife and I went to the store and purchased several items. Sales rep was very nice. Delivery scheduled for the next Tuesday.Saturday,I found one item listed for $150 cheaper on their website.I called the store multiple times over several days between Noon and 5:00pm and received a &"we are closed, please call back during business hours of 11:00am to 7:00pm&". I was unable to reach anybody over the phone. Messages were not returned.Monday,I went into the store, spoke with customer service, and they quickly price matched and refunded the difference to my card.Tuesday, Items were delivered. Delivery people were very rude. I began to open the box to inspect the item and he said, &"We don&'t have time to wait for you to check out the items. We have more deliveries.&" I said, &"I won&'t sign for the items unless I check them.&" He replied, &"That&'s not our policy.&" Being rushed, I took a quick peek in the boxes. There was no obvious damage so I signed and he quickly went on his way.I assembled the first item without issue.On the second item, a book shelf, all ten screw holes for the metal racks were off by about 1/4 to 1/2 an inch each.Again, I called the store multiple times over two days between Noon and 5:00pm trying every button combination and received a &"we are closed, please call back during business hours of 11:00am to 7:00pm&".Thursday,I went in the store and spoke with a manager. He offered to trade the floor model for my defective model. However, he wanted me to pay for transport of both the defective model and the floor model, which I will not do. I will not pay any extra for their defective item.He then said he would schedule a technician to visit my house and inspect the item. The technician was to call on Friday to schedule. He also said the general manager, Charles, would call me on Saturday morning to discuss my options.The technician did not call.Charles did not call.Saturday afternoon,Went to the store in person. Waited in line for about an hour at guest service. People in line ahead of me and behind me were there to see Charles. They told me that the store&'s management had lied to them as well and they came in person to straighten it out. (Three different families said this to me.)Spoke with Charles and he had no knowledge of my issue nor had a case number been created for a technician to visit my house.He created a case number and assured me that a technician would call me by Monday at the latest.I replied, &"I need this replaced quickly or refunded&" to which he said, &"We don&'t refund, that&'s not in our process.&"Funny that they expect us to follow their processes, but they haven&'t honored their end of it.Tuesday,Call never came. I don&'t have time to go to the store every time there is an issue.Filing a complaint with the Better Business Bureau. As of this writing, they have a one star average rating on the BBB.I expect a replacement bookshelf delivered and the defective item picked up at no additional charges to me. I, the customer, should not pay anything further for them to replace their defective product.Funny, we budgeted 20k for furniture for our home renovation this Summer and this place blew it on a $400 bookshelf.They will not get another penny from me.I recommend you avoid this store or find another Ashley, as I believe they are independently owned and operated. Maybe order online in case multiple stores share owners/management.Note: edited for clarity. events added as they occur. will update review and star rating as appropriate.
Ben Silver was amazing! We were able to buy our King Mattress, super helpful and not pushy at all. 10/10 Service!
Rey was wonderful! She greeted me at the door, asked my needs but no pressure. She was genuine, let me walk around and would check up on me. She is Awesome
0 stars should be an option. Albert Rojas is a terrible manager and the previous manager we worked with was Charles is the same. NOT HELPFUL, LIES, AVOIDS YOU AT ALL COST and won't give us the credit that customer service has given my parents for their mistake. This is ONE year later mind you. We were suppose to have delivery last Saturday and now this Saturday to find out it's been canceled. We even had to pay the difference. How is it canceled when we paid the difference? He said he fixed it and we would have it delivered today. All to find out once again he failed to follow through. How does this even happen when the manager promises that he will take care of it? After everything he said he can't find the credit now? Tell me how that is possible when you found it the first time? This is the worst customer service we have ever received. Please don't go here they will take your money and then not even help you get your product. They will also shine you when you are there and try to avoid confrontation and say they are in a meeting when they are right behind the desk! Terrible!!! We will be contacting corporate now.
Horrible, horrible duplicitous and deceiving, non-existent customer service and sub-standard business practices. I gave them the benefit of the doubt and they came up short, verging on criminal. I am demanding a full refund of my money based upon false advertising and lies. Do yourself a favor and run not walk away from spending your hard earned money here!!!!!Right as quarantine ended, I decided that I would spend some of my hard earned, working class income to treat myself to a new couch and love seat. Being an essential worker in the medical field, I had been working through Covid-19. I went to Ashley's in Hawthorne and paid on the spot $1200 for these items. I was told that the product was on back order and would take 4-6 weeks for delivery and i was ok with that.I started to get a little anxious after week 5 that I had not heard from anyone with any kind of an update. I tried calling the store, after a 49 minute hold I was forced to hang up. I called the customer service line and was told I would have to contact the store. You cannot email the company or the store manager.I went to the store 2 days ago and was greeted by the sales associate who sold me the furniture who said he told me 4-8 weeks, that was my first red flag as it was inaccurate information. I was told to wait and speak with the manager who told me my items would be delivered by Sunday June 21st and to expect a confirmation text by June 19th and if I didn't to text him. I received no confirmation text and to add insult to injury when I did text and call the manager, he did not respond to either. I called Customer Service and the gal said my items will not be delivered until July 12th for one piece and get this, Dec 31st for the second.I am going in tomorrow to request a full refund and part ways. Wish me luck
Horrible, horrible duplicitous and deceiving, non-existent customer service and sub-standard business practices. I gave them the benefit of the doubt and they came up short, verging on criminal. I am demanding a full refund of my money based upon false advertising and lies. Do yourself a favor and run not walk away from spending your hard earned money here!!!!!Right as quarantine ended, I decided that I would spend some of my hard earned, working class income to treat myself to a new couch and love seat. Being an essential worker in the medical field, I had been working through Covid-19. I went to Ashley&'s in Hawthorne and paid on the spot $1200 for these items. I was told that the product was on back order and would take 4-6 weeks for delivery and i was ok with that.I started to get a little anxious after week 5 that I had not heard from anyone with any kind of an update. I tried calling the store, after a 49 minute hold I was forced to hang up. I called the customer service line and was told I would have to contact the store. You cannot email the company or the store manager.I went to the store 2 days ago and was greeted by the sales associate who sold me the furniture who said he told me 4-8 weeks, that was my first red flag as it was inaccurate information. I was told to wait and speak with the manager who told me my items would be delivered by Sunday June 21st and to expect a confirmation text by June 19th and if I didn&'t to text him. I received no confirmation text and to add insult to injury when I did text and call the manager, he did not respond to either. I called Customer Service and the gal said my items will not be delivered until July 12th for one piece and get this, Dec 31st for the second.I am going in tomorrow to request a full refund and part ways. Wish me luck
STORE MANAGER CHARLES WILL LIE, CHEAT AND SCAM YOU. HE WILL SAY ANYTHING TO MAKE THE SALE THEN HE DOESNT CARE ABOUT THE CUSTOMER AT ALL. This has been literally the worst buying experience I have ever had. I went to mattress firm and purchased a tempur pedic mattress. Lovely experience. I then came to Ashley's to find a bed. While there they encouraged me to cancel my order with mattress firm and purchase the mattress with them. If I did this they would give us the bed for free. Seems like a great deal right? It was NOT WORTH IT. When we got our delivery only one of the required two bunkie boards was ordered. Had to send the whole delivery back. Then they send us the delivery again and they send the wrong bunkie boards! They did offer to send us the correct ones for free. So we have our mattress and bed. And we want to exchange the mattress for a better one. The store manager CHARLES is a liar and a scam artist. We showed up to the store the day of our delivery to request to exchange the mattress. He told us we must keep the bed 30 days before exchanging but he would contact his superior to see if something could be done sooner. Mind u I am 9 months pregnant. I don't want to have my water break and mess up this bed I don't want to keep. I called about a week later to see if we can exchange the bed sooner. He said yes. The 30 day wait period is not valid anymore. He sent in the request and now we are waiting for the credit to be issued to exchange. I called everyday for about 5 days. He gave us his cell number to reach him. He rarely responded to texts. His customer service lady (who may be a little slow) called and said "hey! I have some good news and bad news, bad news is you have to keep the bed 90 days but I was able to reach someone at customer service and u can call them and see what they will do." Disappointed, I say well what's the good news? She says "I was able to reach someone!" Smh. Anyway so I'm thinking worse case is I have to wait 30 days. Now all of a sudden it 90. I contact Charles again and he tells me he made it clear from the beginning about the 90 day period. Which is a lie. I have multiple text messages where he says the exchange request has been approved and we are waiting for the credit. Another text originally saying we have to wait the 30 days. He NEVER said anything about 90 days. I speak with customer service who listened to my story and said she would make an exception and allow me to exchange the mattress. But I can't change my mind again. She says the credit could show up same day or 72 hours max. Ok great, sigh of relief. I call 3 days later and am told the regional manager did not approve the credit and I have to keep the bed at least 30 days. Like wtf!? I thought it was already approved? They tell u a million different things that don't make any sense. So now I'm at the point where Ok fine! I'll wait 30 days. But don't let the 30 days pass and now it's 90 all of a sudden. I'm ready to sure these people! I will NEVER RECOMMEND ASHLEYS NOR PATRON THEIR BUSINESS AGAIN. Update: Charles offered to send us the correct Tempur pedic ultra low profile bunkie board for a king bed. Free of charge. (Side note: I don't think they're allowed to give tempur brand stuff away so I'm sure they were just the Ashley's bunkies). I had Joanna (sales rep) send me a picture of the invoice and repeated several times the correct bunkie board since this will be the third attempt at this. She sent me a screen shot of the invoice and it said SPLIT CALIFORNIA KING bunkie boards. I immediately corrected her and reminded her again that we need REGULAR KING!! She said she would have the customer service lady ANNA fix it. A few moments later she calls me and said CHARLES says the split Cali king is the only bunkie boards they have for king beds. It is compatible and that's what they use for king beds too. Everyone knows cal king and regular king are completely different! I called mattress firm AND ANOTHER ASHLEYS STORE who both confirmed tempur pedic does have a king bunkie board (2 twin XL's) and those are the ones to use with a king bed. And using anything else could void the warranty. So either CHARLES NICOLAS (or Nichols) has no knowledges if the items he's selling or he lies and scams customers all day long. I'm sure it's the latter of the two. Beware.
Purchasing with Ashley’s has been a major headache and a huge regret!! Don’t buy a mattress here especially tempur pedic. The mattresses are great so come test it out, find the one you like, then purchase it directly through tempur pedic. The beds are too expensive to leave it in the hands of a company like this. They tell you anything that fits what you’re looking for before you finalize your purchase. Then once it’s over they tell you completely different things and are of no help. Beware
Good service and nice furnitures.
No, never again! Please do your due diligence before spending a lot of money at any store including Ashley. No star supposedly.
Terrible customer service! I will never buy anything from them again.
The process of going through people sucks
My wife and I went in to buy a sofa and recliner, the salesperson Rey told us we were getting the 30% sale price and that we couldn't combine that with the $100 gift card I was given during my last purchase . After a lot of typing, we were told that she had to get her manager to change the price,which was double the listed price. I assumed there was a mistake and that he would fix it and apply the discount. After more typing , the price comes down and he offers the five year plan for $50 , what a deal. Never once did any number reflect the actual price of the sofa/recliner set or a 30% discount. It wasn't until we got home and looked closer at the receipt,which makes no sense, and the online price, that I realized we saved nothing. The price we paid was virtually the same, more if you include the $100 card I was told I couldn't use. We are very personable people and it's extremely insulting to be lied to and scammed the way we were. We would have made the purchase regardless, and they decided to be deceitful to the point that the manager acted like he was giving us a deal on the warranty when it comes with the furniture anyway. The online price includes delivery and warranty. BUY FURNITURE ELSEWHERE!!!
Great customer service thank u so much totally recommend Rey 🥰
Great service! Rey was very kind and patient in helping me to search for the best mattresses for my family. I ended up purchasing 3 mattress sets.
Went in to ashley's homestore to buy a dinning room table & Had Such An amazing experience all to Rey. She Gave Us An extra 50% off If you ever need a good deal go in and look for rey. Thankyou for everything Rey! (:
I recently bought a dining table. Then 2 days later I added more chairs to my set.. I called to know when were the chairs will be delivered and they didn't answer for a whole week . When I finally got a hold of someone the lady was so rude and didn't even bother to find my info she only said I'll call you when I get the tracking #..I kept calling for 2 weeks straight to the store didn't answer me at all. I finally got my chairs. good I was home or else the delivery truck either was going to take it back or throw them over my fence. I never got a tracking# I just had to be on the look up. Very unprofessional service from this store. Specially from the lady at the front costumer service.. as soon as I get her name I will posted. I do remember her. The 3 times I went to that specific store she was just sitting down doing nothing. I can't believe that Hispanic can be treated this way. I totally felt descriminated by this lady. Because when we were at the store she and others didn't even ask if we need it help. They thought we didn't either have legal papers or money to pay.. I hope management takes care of this employees and teach them that all all people are equal no matter what ethnicity, race.. we all deserve to be treated the same.. thank you
Rey is very helpful up to paste on what’s hot in sale right now
Eventhough there were a few gliches with my original order, your manager Albert was very professional in handing my delivery mixup. Paul LeMal
Thank you Henry for all that you have done customer service was excellent will be buying from Ashley Homestore again
Nice place good emplees very nice I just didn't find what I wanted
Had the worst service from the assistant manager and general manager. I knew what I was going in for and I knew the price I was going to pay. As soon as the assistant manager started helping me he kept asking what do you want to pay, what do you want to pay. I was a bit confused. Once we went over to the customer service to pay he asked what our offer was. I said excuse me but are we negotiating a price? He said no I'm just telling u how it is. Everyday I have customers who walk because they are not happy with the price. Today I haven't had any so u guys might be the lucky ones to walk without buying anything. I was shocked at his horrible comments. He offered a price of $450 my husband said no so the assistant manager said thank you and have a great day and walked away. I asked to speak to the general manager and after I told him about our horrible experience he said I apologize thank you for coming, have a great day.
Good customer service and goods
If i could give zero stars i would! The bedroom set is absolutely awful! The sales person was very nice and helpful, but the manager's are no help at all. I purchased my bedroom set in January and it is now the end of May. I was told this was a "high end" model when in actuality that was just a line to sell the set. I had a technician scheduled 3 times and it was canceled every time. The store i purchased from kept telling me that i had to wait for the technician. I have had the set replaced three times now with the same quality. Wood particles fall when i open the drawers and they scrape as you open them makinga loud scraping noise. The center glide has no support whatsoever. The headboard drawers wobble as they open and one came off as the delivery men were here. I just cannot believe the quality of the bed for the price i paid. I am so upset! I feel like this is never going to get resolved.
The store made a mistake that made me lose my delivery appointment for today and caused me to have to drive 70 miles to fix the problem. So not happy after spending $4200 on furniture.
DO NOT ORDER FROM THIS PLACE I ordered a mattress April 27 and it’s May 21 and I still haven’t received my order and they are telling it still won’t come until after June 11 DO NOT ORDER FROM THIS PLACE. Very unsatisfied.
DO NOT ORDER ONLINE! I received my order (an outdoor sectional) that arrived damaged! The furniture was cracked and the cushions look like they've been driven over by truck tires. I have called Ashley Customer Service 11 times and continue to get disconnected! I've emailed their customer service & received a response stating "at this time they are NOT responding to emails". Incredibly disappointed and want this trash picked up and refund issued! Their 72 hour policy is a JOKE! Lesson learned! Spread the word and don't shop here!
It's the worst... I purchased a mattress that's and it looks like it's been refurbished the stitching is coming apart I've called many times to get it replaced and yet no one had gotten back to me. I also purchased a dining table and the chairs are falling apart and I'm still waiting for them to be replaced.
I received a damaged piece of furniture and after taking the instructed steps with the customer service claims department, received an approval for replacement...... 2 and 1/2 weeks have gone by since I have heard anything from the company. I've called countless times, attempted to talk to people online, emailed, and still not a single person has gotten back to me. The large TV stand is sitting in a huge box in my tiny living room gathering dust and I have no clue what they want me to do with it. Are they trying to hold out so I take the $150 discount on the expensive piece. Do they do this often? This will be the last time I ever buy from this company, I should have stuck with Jerome's where I got every other furniture.
If I could leave zero stars I would. I ordered an expensive piece of furniture two weeks ago as a birthday gift, with a week of extra time between the delivery date and birthday if there were issues. The day of, I received a UPS notification that I apparently rejected the shipment when I wasn't even home. Come to find out, it was too damaged to be delivered. Fine, it happens. I called and asked for an expedited replacement since it was time sensitive, and was told there would be a 3 day process time for the request. Waited three days and called back several times (often, after 30 minutes on hold, it disconnects). When I got ahold of someone, I was told a replacement could be sent once they received the original within one to two weeks. I replied that was too long, and if they could just cancel the order completely, I would start a new order since shipping would be faster, figuring the odds were low BOTH shipments would be damaged. I made that request yesterday. Then I ordered the item again, this time using their promo code for 10% off. I never got a confirmation email so I logged on to view my orders and make sure it went through. It says my first order is still open and complete (not canceled and processing a refund), and that the second order was "open" , with no promo code and it actually came out to MORE than the first order. I called them again (they are no longer accepting emails, and the bot agent on the website doesn't work) and asked what was up. She said on her end, it showed the first order was still there, no cancellation, and that my SECOND order that I placed less than 24 hours ago was canceled. I never canceled it, and it was guaranteed to be delivered today. I have a picture of the confirmation page stating the price and delivery day. I am now sitting with two charges and zero items in my possession. I am supposed to wait three days to get a call about a resolution but by then the birthday will be passed. I will not order from this company again.
Worst customer service ever!!!! What ever you do never deal with this company!!!!! I bought some furniture in December so we could have it for Christmas. When the delivery came they gave us the wrong bed. My son signed for the bed and we didn't realize it was the wrong bed till we got home. We immediately tried to call the store but couldn't get through. We immediately went to the store and that is when the craziness started. Evidently the salesmen wrote down the wrong number for the bed we wanted. Who ever checks the number??? At the start they said the furniture was signed for and we could not return it and get the bed we wanted???? They said there was nothing we could do because the furniture was signed for. We could not return or exchange it. The manager with a neck tattoo got threatening towards us when we wouldn't accept this. When we let them know our underage son signed for the furniture and we were going to take them to court they finally said that they would exchange the bed for the one we wanted. But it never came???? They kept on changing the delivery date and finally never showed up??? I called the credit company and they said they would have the store contact me and they froze my account. Nobody ever contacted me from the store. Now I just got a letter saying that the credit company looked into it and I got a bed so I have to pay for it. Never ever shop here.... they are very dishonest. It is a real shame they wouldn't own up to an honest mistake and make it right. They wouldn't even let us return or exchange the wrong item they gave us.
(Translated by Google) Excellent service 👌🏼👌🏼👌🏼 (Original) Excelente servicio 👌🏼👌🏼👌🏼
During this pandemic,I have noticed there are plenty of people to help sell you items but no one answers for existing orders. I had an agent tell me my order was a 2 day order and it said next day for me until they got their money. Then no delivery date and no one answering phones.
Purchased a couch because my last one gave out on me. So I used the Ashley website to order a couch to be delivered. I was given a delivery window of 1pm-4pm. Having this information, I decided to base my day around this delivery window. Unfortunately, the delivery drivers decided to show up at 10 am and I had to rush home to receive the delivery. Next the delivery guys told me that the couch wouldn&'t fit through the door and they they would have to take it back... unless I paid them $80 cash to move it through the balcony door. I needed the couch and my day was now thrown off so I decided to let them hustle me. They get the couch in drop the pillows off, take a picture of it and take off. Assembly was easy and I got what I expected, the couch is comfortable and looks nice. That&'s when the second kick to the groin came... Ashley decided to charge me for a premium delivery (without contacting me) adding the $50 charge to my card. So yeah, not only did the drivers con me out of $80, but then they hit me with another $50 charge on the back end. I tried calling customer service whose number is buried on their website, and I sat on hold for an hour before getting a notification that their call centers were now closed. So now I&'m waiting for a response from the email I sent and will most likely waste a large chuck of my day waiting for someone to answer the phone tomorrow. 1/5.
On January 02,2020 my husband and I purchased a Bedroom Set from Ashley Furniture in Torrance Ca. We were informed that we would have partial delivery of out items on January 19,2020 and the other part on Feb 08,2020 we agreed. 2 Days prior to our Delivery Day I contacted the Customer Service only to find out they have pushed our Delivery to March 22,2020. Monday March 15,2020 I contact Ashley Furniture regarding my Delivery schedule for March 22,2020 and I was informed they will not be delivering our Bedroom Set because they didn't have the rails in Stock until April 08,2020. About an hour ago I get a text from Ashley Furniture letting us know our Bedroom Set will arrive until May 04,2020. I cant believe it has taken over 3 months to get my Bedroom Set Deliver. This was suppose to have been a Valentine Present. They are unprofessional, rude and have really bad customer service. I ca
Shame on Ashely furniture for taking advantage of a family who has a child with a compromised immune system. During this time in the world companies need to show more compassion toward the people who are most effective by this outbreak. Ashley furniture is expressing they only are protecting their profit which in turn is stealing from people in need. I was delivered a defective piece of furniture and now Ashley furniture is refusing to honor any of their agreements or even adapt to these time of crisis for elderly and cancer patients. It makes me sick that this company is only trying to recovery any sales made this past month. It’s disgusting customer service and shameful to take advantage of people at this time
Shame on Ashely furniture for taking advantage of a family who has a child with a compromised immune system. During this time in the world companies need to show more compassion toward the people who are most effective by this outbreak. Ashley furniture is expressing they only are protecting their profit which in turn is stealing from people in need. I was delivered a defective piece of furniture and now Ashley furniture is refusing to honor any of their agreements or even adapt to these time of crisis for elderly and cancer patients. It makes me sick that this company is only trying to recovery any profit sales made this past month. It's disgusting customer service and shameful to take advantage of people at this time
On January 02,2020 my husband and I purchased a Bedroom Set from Ashley Furniture in Torrance Ca. We were informed that we would have partial delivery of out items on January 19,2020 and the other part on Feb 08,2020 we agreed. 2 Days prior to our Delivery Day I contacted the Customer Service only to find out they have pushed our Delivery to March 22,2020. Monday March 15,2020 I contact Ashley Furniture regarding my Delivery schedule for March 22,2020 and I was informed they will not be delivering our Bedroom Set because they didn&'t have the rails in Stock until April 08,2020. About an hour ago I get a text from Ashley Furniture letting us know our Bedroom Set will arrive until May 04,2020. I cant believe it has taken over 3 months to get my Bedroom Set Deliver. This was suppose to have been a Valentine Present. They are unprofessional, rude and have really bad customer service. I ca
Simon was excellent sales rep. Got exactly what i wanted
Not impressed.
Stella was so helpful with my purchase, she asked questions to make sure she understood my needs and offered options that would fit my needs. Thank you for the great service.
We went in already knowing what accent chair we wanted. Ben Silverstein was the sales associate that helped us. He wasn't the typical stereotypical furniture sales person that you would imagine. He didn't hover, he wasn't pushy and gave us the space we needed. We got a beautiful chair and ottoman at a fair and reasonable price and it was delivered within the week. The delivery was painless and they removed all the trash. Because we had such a great experience, we went back and got a whole new bedroom set. Again, Ben was easy to work with and gave us the best, most competitive pricing. The bedroom set is absolutely beautiful and extremely well made. Again, the delivery was painless. They set up all the furniture exactly where we wanted it and got rid of all the trash. We had such a positive experience with Ashley Furniture and Ben Silverstein and would highly recommend this location. We will definitely be going back to this store first for any future furniture needs.
The moment I walked in a was greeted by Gabby I already had a bedroom set in mind so I showed it to her and she walked me right to it she was very efficient and patient and explained thoroughly my purchase and warranty she was very nice and I didn’t feel pushed into buying at all which is always something I fear when buying new furniture, definitely will be coming back, thanks Gabby for your help!
Our salesman Adam made buying sofa and loveseat a breeze.
Came here since parents needed a new mattress, Stella helped us to answer our questions and find what we were looking for. She was excellent ! The next day, I get a call that we have go back to true store once again because apparently there system was down the day before and the financing did not go through. The day of my delivery I find out that they did not deliver all my items. I called customer service to let them know, they stated they could not get in contact with store, said someone would call me back-but did not receive call back. I decided to go back to the store and upon arriving to desk saw two employees sitting there laughing at their phones. I explained my situation to one of them and the entire time she was talking to me she was chewing her gum so hard and loudly. According to the person helping me, she want to speak to the manager in the office and the manager gave her a mattress protector to give to me which was supposedly just different because it was "newer". Luckily I went to look at the mattress protectors in the back and upon asking one of the other employees he was able to tell me that it was not the same material. Basically they were trying to give me a cheaper one then what I had paid for. I ended up going back to the lady at the desk and asked them to give me correct mattress protector shipped out because it was totally different/cheaper material. She told me she sent message to warehouse because they have to place new order but now have to wait longer for the mattress protector to get shipped out.
(Translated by Google) I liked it because they have good customer service. The bad thing is that almost nobody speaks Spanish (Original) Me gusto porque tienen buena atencion al cliente lo malo es que casi nadie abla español
Most horrible, and pathetic managment in the world, I got wrong size mattress and adjustable base, and the refuse to exchange, furniture is damaged and scratched, they refuse to exchange, customer service talk nicely but, they don't help, Manager Charlie is located at Hawthorne location, he says don't come again to my store, otherwise I'll call to cops. They are mafia , please stay away I pay more then $3000 January 1st 2020. Still useless, and no help from top to bottom,
I Am very pleased to leave a review on Manager Charles and Sales associate, Rey Mejia! I purchased and tempur-pedic mattress and base on Presidents Day; it was the last day of the sale. Charles and Rey worked very hard to help me get a great deal and the one I expected. I was extremely impressed by their willingness to work with and in my favor to make sure I left a happy customer of which I am. I will go there first on my next furniture need and hope they are still there!
Worst Experience, Manager is so rude and not helpful at all. Manager messed up with my whole bedroom set order. Not purchasing anything from ashley anymore.
Horrible customer service, that's all I have to say never going to do business with this retail store
Went to this store late tonight to look at a bedroom set that I wanted to price match online. Salesman was terrible, didn't want to do any work to make the sale. Told me I had to pull the price match up and show him from the website! So I did. But, in order to get a grand talley up the total of a bed, 2 nightstands and dresser the store manager had to put that into the computer. In the interim I clearly stated I didn't need a mattress, had already bought one from someplace else. Boy, did he not want to talk to me or give me the price match and continue to question me like a used car salesmen about maybe the mattress I bought wasn't good instead he lost the sell because he just didn't go ahead and close me out. Totally not a good experience and a waste of my time. I was prepared to buy the bedroom set and pay cash and they lost out!
Brian and Richie were great they helped us furnish our home and not only at a great price but with great timing for delivery! If ever I need anything else I will make sure to give those guys a call first!
I had the worst experience dealing with management. The manager Charles has refused to do an exchange or refund for something they sold to me at the store. I purchased a trundle bed with a full on twin frame and they sold me the wrong mattress for the bed. Now Charles refused to help me. I’m still waiting for a refund on the mattress I didn’t need. I have been waiting over 2 months now. This is so ridiculous. I’ll rate this store 0 stars if I could.
Great store and amber in the credit department was amazing and so helpful. Thanks to all the staff at Hawthorne store and deron for getting me to come in today
I had a great experience with Stella literally was in the store for no more than 20 minutes quick Great easy experience And the manager was great as well accommodated me
Brian was very helpful and resourceful Sales Associate. Shows me a variety of opinions and found me exactly what I was looking for. Would recommend highly
My husband and I bought a bedroom set here back in November everything was delivered as scheduled except the bed frame. Delivery dates were being constantly rescheduled by company due to item not being in stock , this went on for 3 months . When we initially ordered the bed was suppose to come 2 weeks later not 3 months later. When the item was finally in "stock "bed frame was delivered it smelled horrible. It stills smells horrible and has been effecting my health. I have been having daily headaches and respiratory issues. I have tried cleaning bed-frame but it still smells horrible . Do not order further from here unless we want to feel sick!
PLEASE stop & read these complaints and don't "ASSUME" your experience will be different like I did. All the complaints about Charles is 100% true...& the service and quality of the furniture is junk!! Open the drawers on the dressers and do your due diligence and shop around. Walk in Living Spaces and just compare the quality and the same day service is a treat in itself. Ashley's delivery service is a whole different problem besides the service. Delivery people damaged my home & their repayment to you is Ashley gift card...Oh and by the way, when using them, you don't get the sale price. They are crooks...Poor excuse for management when you do have a problem. Why the heck Ashley's corporate office isn't looking into the complaints about Charles is ridiculous.
Never shopping at Ashley furniture again Stella was the sales associate I dealt with she was money hungry and was trying to sell us the most expensive mattress. Their was a problem with the pick up of my old mattress she never bothered to talk to me to help. She was pushy and unprofessional. Please be aware before shopping here look at yelp reviews u will see how many customers have been treated wrong. I also purchased a couch the same day after being treated this wrong decided to cancel my order it took 3 attempts to finally get a refund. The keep giving me stupid excuses that the credit card machine was out of battery’s . Finally after the third time me driving to store I was got a refund the whole experience was awful.
Super priced
Great customer service!
Jennifer Amaya was very helpful!
Darren is an amazing, helpful guy. The process of purchase is kind of crazy in terms of length and paperwork. I’ll buy online next time.
They have real good service and they gave us an amazing deal, just loved the way they made us feel today. Thank you guys, I'll most definitely be back here for future furniture
Real helpful staff and an amazing atmosphere, looking forward to being back here real soon for my livingroom set.
I went here to check out the living room set I saw online on their website with the hope of purchasing with progressive credit I got approved for online. Unfortunately, they don't accept progressive credit as told by the store's rep. Reason being progressive is a new program and their system is yet to upgrade to accept it. They did make me apply for their own credit to see if I qualify, unfortunately I did not as my credit history is pretty new. Also, this is just a showroom as whatever you end up purchasing gets shipped from San Bernardino, not from this store per se. They do have varieties of furnitures that are nice. from living room to bedroom sets and a lot more. In conclusion, if you just want to have a feel of the furnitures you intend getting, then going to this place will be ideal, if not just place your order online since you don't get to take your furniture home with you right away, anyway.
Love the customer service.
I just purchased a home and was in need of quality furniture that was also affordable. I went to Ashleys Furniture Store on Rosecrans and Ocean Gate and was assisted by Jeremy and the manager Charles. The customer service was amazing. Jeremy was very patient and polite. He was able to help me find everything that I was looking for and we stayed within my budget. The furniture is lovely and they have great deals. I definitely recommend shopping at this location. And thank you to Jeremy and Charles for all of your help!
Thanks for the great customer service and assistance with our bipolar tendencies. We had a great time looking at everything. Thank you Benjamin and Charles. Can't wait to get everything ordered and situated. Thanks for a great shopping experience.
After receiving a text message to confirm my delivery I cleared my schedule only to find out the delivery is delayed a week. After confirming with me it would be delivered I have to call to find out I am wasting my time? No phone call? This is after I had to cancel my initial order with a different Ashley homestore after they told me a week after my purchase that my dining set was discontinued and unavailable. I have been waiting for furniture for a month now with only a bean bag chair in my living room. Didn't realize a purchase with Ashley homestore would have me reliving my college days. I should buy some ramen and really immerse myself in this experience. Average wait time on my calls to customer service were twenty minutes and twice I would speak to someone only to be hung up on. Waste of time and money.
Don't come here, especially for a sealy mattress. So I recently discovered mold on my foam mattress. I arrived to Ashley's furniture and asked to speak to the manager. The manager didn't do much just offered some discount on the same mattress I purchased in 2018. Ignorant, why would I want the same mattress again. He offered a credit line which is not fair, I paid over 1,000 dollars on my mattress i should be able to get a refund. Unbelievable!
Was “helped out” in Hawthorne location by manager Ritchie and Sales associate Jennifer. 🤙🏻 canceled order after getting the run around for too long after ward.
Amazing experience. Went in to purchase a dining set and living room set, everything went so smooth. Charles, I believe he is the store manager, made sure I was taken care of.
I came in last week and Charles helped me with my purchase. He made it so easy for me. Super friendly and understood exactly what I wanted. Thank u Charles and Ashleys!! I will definitely be back!!
I was searching for a new sofa we did our research and Ashley furniture was it. The sales lady was very knowledgeable and polite and friendly. The process was great and they kept us posted from sale to delivery. The delivery drivers were fast and efficient and friendly. When we are ready for more furniture we will definitely go back to Ashley. So if you are looking for quality products and friendly service we highly recommend Ashley Furniture.
Don't waste your time. This place has a guy that should work at McDonald's pretending to be a manager. In fact he would get fired from McDonalds. Wasted 7 days of my life ordering a dinner table. The manager Charles would walk by and avoid answering questions, avoid helping, avoid doing his job. Even worse, does his job wrong. I paid for and we agreed for home delivery + assembly. I never got my furniture and never got a phone call telling me when it would arrive. The day before it was set to arrive I went to the store and Charles, checked his computer and told me don't worry it will arrive between 6am to 12 noon. Next day our family waited and guess what, nothing arrived. Went back to the store to call him out, he was hiding and dodging not just me but other customers waiting to talk to " the manager," headquarters needs to fire this guy and hire a real professional. This business is at risk of going under with that guy as manager. The moron even messed up my order and put it under direct delivery. That means it would not be assembled at my house, this moron of a manager doesn't even know how to complete an order even to customers that are on top of things. Miracle that store sells anything. I'm gonna take my business elsewhere, sadly I'll never get the time I wasted at Ashley furniture back. Manager messes up my order. Does not have the common courtesy to apologize, and worse of all he runs and hides like a chicken. This business is at risk. Only a matter of time before it goes under with this management in charge.
Best place to get furniture
DO NOT GO HERE !!!!! They have the worst Working Employees in this Store I went to buy a bedroom set paid for it and they said they would only deliver mattress and I had to pick up the. Rest of the set so when I went to pick it up I was waiting for 35 min to be helped by one person in customer service and then they did after I waited 20 min for the manager Charles to go find the merchandise after he comes back and tells me go back up the truck to the back so I did now I walk in he tells me we're was the bed set I was gonna get I told him how would I know if I'm not the one working here he said let me go find some one another 25 min pass by he comes back and tells me to go and start taking the bed fromThe display that that was the bed I purchased and I told him no that how was it that one I want a new one in the box so he said that's the one they sold me smh so I asked for my refund n he said they could only refund me what wasn't delivered so I told him I'll bring the mattress back and he said no refund !! I was angry so I only got my refund for the rest of the things just not my mattress worse place ever please don't go here .. they are FRAUD AND FAKE ,!!!
Love the furnishings and variety. The staff were incredible. Prices were great. Parking is not a problem at the store I shopped at.
Good for furniture
As many of the reviews have mentioned, Charles is a horrible manager. He refused to discuss my order with me, would rather have his customer services reps go back and forth to only come back with NO INFORMATION. This was a waste of time and I'm disappointed because ALL of my other experiences have been exceptional. I would not recommend this store and would instead suggest going to living spaces or ANY OTHER furniture store. Most of the west coast stores are owned by the same guy, which you'd think would make it easier to navigate the backend of franchised stores, but clearly he doesn't care. So go ANYWHERE else but here for your furniture needs!
The online Price Match Promise is not honored at this location. I will be filing a complaint with the Better Business Bureau to expose this bait and switch mentality being practice at this location under the Manager Charles. I went in to purchase a bed that I saw advertised at a significantly lower price than price-tagged in store. I was led to believe the bed retailed for $1,199.99 with a 40% discount. Except it was significant cheaper online at other retailers selling the Ashley brand. The sales person told me that the store only prices matches Ashley online prices. Which IS NOT what the Price Match Promise states. I left the store to research the Promise as I had believed I understood it. I was given incorrect information in store and was basically lied to. I called to speak with the manager who I learned was Charles. Charles attempted to educated me on Ashley being a manufacturer as well as retail store (which I knew). His point...I guess...was that Ashley is a distributor and may sell at prices contrary to competitors. Which means nothing to me. In fact, the manufacturer should never be undercut by his vendor, but that's Ashley's inhouse issue. The consumer issue is that Ashley does not support its own Promise and does not properly train its employees. I can purchase from the competitor, but I have never met a well run business that was successful with this behavior. Shame on you! Also note, when my daughter and I walked in we were not provided assistance. We were made to walk around the store to look for a bed which I was fine with. But, it shows their lack of care. I guess I didn't look like a buyer. Had they been respectful I would have likely made a purchase I would've later regretted. Bad service actually paid off in this case.
Went to several stores looking for a good, comfortable mattress at a decent price. As soon as we walked in the store we were immediately greeted (reason for the 2 stars). This guy approached my husband and I and asked if we needed some assistance. He took us to the back to look at their mattresses. We informed him we were looking for a reasonable price, firm mattress. He then proceeded to tell us that he has been selling mattresses for 20 plus years and that we should not be looking for a firm mattress. He took us to the mattresses that cost over $3000. I didn't understand why he felt the need to only show us the expensive mattresses. We then told him we aren't looking for all the bells and whistles, just show us mattresses in our price range. He seemed a bit irritated and took us to look at more. I was not going to make a decision right then to purchase a mattress. I still wanted to shop around. After hearing that, he was done with us. Didn't even get a goodbye, thank you for coming in, or let me know if you have additonal questions. Just turned around and walked away. We left, and won't be returning.
Two words. Identity Theft- - had my personal credit compromised at this store. Stella knows who she is . My sofa is very nice, but a discount or percentage off would have satisfied me as a customer. I got nothing. I am spending quiet a bit of time reestablishing my credit after having my identity compromised at THIS STORE. No one really gives a damn. Now I know, and with this post others now know too. Ashely Furniture because I'm reasonable I generously give one star because I like my sofa. Everything else FU.
I loved the furniture I purchased from this location. But, once you purchase the furniture if you need anything else, the customer service sucks! I purchased a rug with my living room set and was told "after" the purchase that the rug would not be available for 2 months and that I could continue to follow-up with customer service thereafter on my own. Following up with customer service was a joke! Long hold times and no concern for your order and the sales person I worked with dropped me after the order was placed.. no follow-up and no assistance so I would not buy here again based on this experience. I also asked for a bottle of water after making a $2500 purchase and they told me they had none to offer! Really....??? Wow. Will not return.
Not even does this store deserve 1 star! Manager Charles is completely DISGUSTING and Henry could care less about his job so much so that he messed up my order not once but 3 times!! Long story short: The furniture came damaged. I should have followed my gut when i left the store and read the reviews. Litterally such a nightmare from start to finish. Dont bother calling the customer service number either about your delivery issues they dont care and will not resolve a thing! Save your time, and sanity and go else where. They do not deserve any ones buisness!!
I purchased a $3000 couch and they threw the pillows on the side of the street and unwrap the plastic around the couch in the truck. So, I no longer receive a new product but open box product. This store has horrible service. I've not received any follow up from customer service. Nor has the manager of the Hawthorne location called me back. I have requested a delivery refund and a credit for receiving an open product. However, the Hawthorne store location has never followed up nor has Ashley furniture customer service. I plan to report them to the better business bureau. Don't purchase anything from Ashley home store.
DO NOT BUY FURNITURE HERE! They are scam artist at this store. I signed to finance a particular amount and I received an additional significant amount on my bill they later charged. I went to speak to the store manager Charles and he was completely unprofessional and speaking over us while we were explaining to them what happened. They said we can take them to court if we wanted to and they can't do anything about the their charge that is completely unexplained. I've never been treated so poorly by a store. Horrible service and scamming for more money!
DO NOT BUY FURNITURE HERE! They are scam artist at this store. I signed to finance a particular amount and I received an additional significant amount on my bill they later charged. I went to speak to the store manager Charles and he was completely unprofessional and speaking over us while we were explaining to them what happened. They said we can take them to court if we wanted to and they can&'t do anything about the their charge that is completely unexplained. I&'ve never been treated so poorly by a store. Horrible service and scamming for more money!
Worst company ever in the whole entire world. If you appreciate your time and money don't buy anything from them .biggest liars and thieves
Don’t buy from this company. They are a nightmare. Customer service is terrible never return your calls and you can never get a straight answer. They are all liars. Delivery is the worst I’ve ever seen.
Ashely is GREAT until they get your $$, then all customer service goes out the window. The delivery guy brought the wrong item. When I told him it was wrong, he bullied me and acted like I was wrong. Calling the store FAILED to help. I talked to 2 manager on the phone NO RESOLUTION. I went into the store, they saw that I had refused the delivery of the wrong item, they had the correct item IN STOCK IN STORE but refused to give me the correct item until the warehouse corrected their inventory number - even though they could see I did not receive the item. HORRIBLE SERVICE, HORRIBLE MANGERS, GO ELSEWHERE
Brian has been so helpful and I appreciate his services thanks Brian
I just bought a Tempur Pedic Matters from Hamid and Richie. I got the best price and service. I definitely recommend these people. I just came bake and got 2 sofas. Ask for Brian Barrett or the Store Manager Richi for help. Very nice people. Love this store and i always buy from them
Lauren, Richie and Jennifer
I got amazing deals at ashlys and the girl was really nice I loved her
My wife when I enter the showroom. One sales person approached us when 5 of them walked by us no acknowledgement whatsoever you are planning to purchase a reclining sofa electric and word just disrespected by not being acknowledged so we will buy elsewhere we do not recommend this store
Friendly staff see Henry nice guy nice furniture & black frid.sale 😉
Darío Lozano
Brian was not only very friendly, he was professional and quick. Now days peoples lives are so busy and knowing that I not only had my 94yr old Father at home but also my husband had just gone through knee replacement surgery. So I needed to be in & out in a short period of time. Thank you for the great service.
Stella is a great asset to your company!!! She far exceeds the title of salesperson, while maintaining a level field between herself and the customer. She truly is a rare breed! We hope that your staff appreciates her success as much as we appreciated her!!
Lauran was so amazing from beginning to end. He briefly gave us the deals and let us explore the store without any pressure. Richie helped us a lot too and made us so happy with our furniture choices. The best experience I’ve had at a furniture store. We also love love our sleeper sofa and loveseat with the coffee table set. If we ever have to buy any home furnishings we will be back here. There are so many choices for all your design interests and great deals. Highly recommend this Ashley’s furniture and shop with Lauran or Richie!!
Lauran was amazing, very helpful, made this an amazing experience. We wanted to furnish our new home, and he got us everything for our living room. Great!! Great!! Great!!!!! Richie was awesome too!!! Super helpful!!
(Translated by Google) Annoying as soon as you enter and the vendors approach you, they don't let you look or 5 minutes they should change the system a bit let you breathe (Original) Molesta qué apenas entras y te abordan los vendedores no dejan mirar ni 5 minutos deberían cambiar el sistema un poco dejarte respirar
Always a wonderful experience! Adam M. is my go to guy always! so great! and very personable. I have purchased 2 sets of couches and now my beautiful bedroom set! Thanks to Adam M. for helping me see my vision for my. Bedroom! Best store to go to is Hawthorne on gateway! Adam M. And Ashley’s Furniture rocks!!
My daughter shops here so they must have good,just wish I could find a couch that's cat resistant
Great service! Found what we needed quickly, came from another furniture store and we found what we wanted here. Thank you Benjamin Valencia
Please read before you buy. Once they deliver there is NO REFUNDS. I having such a really bad experience bought over $3,000. 00 of furniture on September 24,2019 was deliver November 3,2019 a chest and a dresser were damaged I refuse at time of deliver I didn't even sign the delivery invoice. Now there sending a technician to repair my new items the ones that I bought new. The rest of furniture was left in boxes. I go to the store in Long Beach speak to Victor Villela the store manager didn't care can't return anything I'm stuck with furniture that is damaged I explain then I was told I had a three day grace period to return anything I didn't like he said no. Then he promised to send somebody to assemble the rest of the furniture on November 9,2019 nobody showed up or call. Call back trying to call him nothing Jade is now answering letting me know she's going to find out what happened. Long story short just don't buy I'm not the only one I myself should of read the reviews before I did any purchased.
Stella provides awesome customer service
Lauren had a fantastic job on making a deal with us. I mean his customer service is 5/5. He definitely knows how to approach his customers. He knows how to make his customer trust him and leave the store happily and satisfied with their purchase. Lauren and his Manager (I think?) Charles, actually specialize on the mattresses and Lauren really gave us very great deal including a package of living room. He did all his best to give us an affordable financing. Lauren surely understands what most customers wants, the affordability + the satisfaction of their purchase... Now, my mom and I can’t wait to see and experience our new mattresses and living room.
SCAM ALERT, SCAM ALERT. This store is a scam. I bought a sofa and living room set in February. The sofa has almost no use. I am the only one that sits on it and its rare. Lately I have sat on it and the center is breaking in and the creaking sound makes it seem unsafe to sit on. it literally is bowing in like a "v"/ I called the store and they said the warranty is void because i used a 3rd party delivery. A 3 rd party delivery? Their salesman called the delivery company and booked the appointment. I never even spoke to the delivery driver. It was insinuated that it was their delivery service and I was never informed having my product delivered would void the warranty (and so does picking it up yourself). Never was I told my 1 year warranty is voided, not to mention the deliver instructions come in an Ashley Homestory pamphlet that states "Thank for making Ashley a part of your home, home deliver and customer pickup information:" SCAM SCAM SCAM.
It took me a few weeks to make my review cause I was giving them a chance to make it right but I was completely wrong I went in and they were super nice and friendly I was going to buy a sectional that was on clearance and I was convinced to get the same one but new and they would deliver and when I received it was missing a piece and I went to the store and they said it was Laurent the salesman's fault and if I wanted the missing piece I had to pay I told ritchi who was the sales manager that I should not pay for laurents mistake he told me to speak with the manager of the store so I spoke to Abraham and he said the same thing and was rude about it so I went outside the store and spoke to corporate and they had me tell the whole story and customers were going in and out the store so abraham called the cops on me because he said I was bothering the customers but I was actually on the phone with the companies customer service then they said they will callme back in 15 minutes so I left and went home then 3 hours later I had to call them cause the never called back I spoke to a manager named John he said he's going to see what he can do for me and said he will take around 48 hours to let me know it has been a week and I'm still waiting for a call I'm tired of having to call them and explain the whole situation cause they just don't care so I hope people take my advice don't spend a penny with this company cause they totally suck and only give excuses for all there mistakes like when I tried to pay cash they said the cash drawer was closed for the day and then I had to use a card and they double charged me so I had to go back so they can refund me part of my down payment back now that I think about it I won't be surprised if they did that on purpose it's like they are professional criminals and I'm looking into filing a complaint on consumer affairs hopefully they can do something about them so they don't scam anyone else
Stella extremely helpful and patient! TY!
Brian and Ritchie were very helpful and accommodating. They walked us through various options and worked with us to get what we wanted at the best value.
Darrell was AMAZING! He greeted us right when we walked in and made our visit wonderful. We found the perfect furniture set for our new home. He worked very hard to stay in our budget and ended up getting us a price lower than the original one. Awesome customer service. We will definitely be back!!!
NO WORDS!!! Lauren & Richie were absolutely amazing!! I came In looking for a mattress and ended up with an entire bedroom set! They worked with my parents and I. I was on a tuff budget and could only afford to get a mattress and Lauren worked so hard and got me THE BEST DEAL!!!! I’m so so impressed! I recommend this store and it’s employees to anyone!
Stella and Richie were great
We ordered replacement leather cushions from this store. When received the cushions were in the wrong color. I brought them back to Ashley's and was told no returns accepted on replacements. This was never communicated to us when we purchased them nor is there a sign stating no returns on replacements anywhere in the store nor is it stated on the receipt, I believe this is not legal and will check it out with the CA Consumer rights. The new store manager Charles - didn't serve the furniture store well. So number one - no sign nor commutation when the replacement cushions were purchased on October 12. UPS delivered them yesterday and being the wrong color I attempted to return them today. Charles should have said - no problem - we will fix our mistake. Good customer service gets more customers. Not in this case. Had intended to purchase a new leather sofa from Ashley's in the near future but that will never happen. And I am sharing with social media our story According to the Department of Justice / if the policy of no returns is not posted - as it wasn't - it's the LAW the item can be returned for refund within 30 days Violation of CA civil code 1723
Thank you so much Gabby for helping us tonight purchase our first sofa! She answered every question we had and gave us other options we didn’t think about. She is great and definitely recommend!
Gabby was great! She helped us pick out the perfect couch. Thank you for all your help!
Quick service, very polite and helpful. Got me everything I wanted and delivered
George was extremely helpful and made out couch purchase a breeze! He even helped us pick out a matching carpet. Thanks again for all your help!!
Brian did a great job at helping us find the best bedroom set! Thank you!!
Had a great experience with Adam, very friendly and personable. Will be back for patio furniture in the summer.
Thank you George for everything customer service was Great!!!!
Frank and Richie were awesome! Very personable and great service.
Let the buyer beware. Ashley items look nice. Very stylish, but they are of low quality. We bought a sofa. It squeeks when you sit on it. We are not large people, either. We can live with that. 2 years into ownership of the sofa, the zipper on a cushion of the sofa broke. We called Ashley, and they told us that their manufacturer warranty is only 1 years, and we could buy a new cushion, or rely on the extended warranty. More on the warranty in a minute. Since the item is over 2 years, they told us we could not buy a replacement part, and must buy a whole new sofa. No kidding. We called the warranty company, GBS, and after 2 weeks of trying to get a tech out, they gave a date, only to cancel the visit because they do not cover mechanical failure of the zipper breaking, as that is wear and tear. Later the cog peed on that same cushion. We called the warranty company to clean, but they denied coverage based on the prior claim. Later, our cat peed on the sofa and soaked all the way through to the sofa body below the cushions. Relying on the extended warranty, we were told it only is good for cleaning the exterior, and that we could have to call Stanley steamer to get pet urine smell out, or buy new cushion guys, or buy a new sofa. When we purchased the warranty, they told us that if it couldn't be cleaned, it would be replaced, top to bottom, stem to stern. These guys don't stand behind their products, which they likely expect to break after a year, the warranty they push is a sham and not worth the money, and I hope nobody forks over a few thou to be disappointed. Go to Macy's.
If I could give this place a "no star" review I would! This place has the worst sales people and the manager Richie and Abraham are no better. I recently placed an order, Laurent helped me with making my final decision. Made everything seem perfect. After receiving my order 2 days late I was also missing pieces. When I called the store they told me I couldn't talk to Laurent and the manager couldn't compromise/ help me get the missing pieces that I had already paid for. I couldn't return it. And I couldn't get the missing pieces even when my order form states all pieces I should had received. When I went to the store they told me the same thing now I have an incomplete dining set. PLEASE DO NOT SHOP AT THIS LOCATION. I have called corporate office and made a complain against Richie, Abraham and Laurent. I will also share this post on social media where all my friends and family will see and they will also share this post. You haven't only lost one customer, u have also lost future customers.
Let the buyer beware. Ashley items look nice. Very stylish, but they are of low quality. We bought a sofa. It squeeks when you sit on it. We are not large people, either. We can live with that. 2 years into ownership of the sofa, the zipper on a cushion of the sofa broke. We called Ashley, and they told us that their manufacturer warranty is only 1 years, and we could buy a new cushion, or rely on the extended warranty. More on the warranty in a minute. Since the item is over 2 years, they told us we could not buy a replacement part, and must buy a whole new sofa. No kidding. We called the warranty company, GBS, and after 2 weeks of trying to get a tech out, they gave a date, only to cancel the visit because they do not cover mechanical failure of the zipper breaking, as that is wear and tear. Later the cog peed on that same cushion. We called the warranty company to clean, but they denied coverage based on the prior claim. Later, our cat peed on the sofa and soaked all the way through to the sofa body below the cushions. Relying on the extended warranty, we were told it only is good for cleaning the exterior, and that we could have to call Stanley steamer to get pet urine smell out, or buy new cushion guys, or buy a new sofa. When we purchased the warranty, they told us that if it couldn't be cleaned, it would be replaced, top to bottom, stem to stern. These guys don't stand behind their products, which they likely expect to break after a year, the warranty they push is a sham and not worth the money, and I hope nobody forks over a few thou to be disappointed. Go to Macy's.
I give this store 1 star but wish I could put no stars because of the worst customer service ever from management I went in on a Friday and was mobbed by everyone trying to give me service, once I paid for what I asked for, the next week I didn't get everything that I had ordered and they said their employee had made a mistake and I could get the missing piece but I have to pay extra, I said their mistake should be taken care by them not by me and suddenly I was a customer that didn't matter to them and they even kicked me out and called the cops when I was talking to there corporate number while outside of there store they said I was bothering customers because I was explaining the fraud they did and other customer entering the store could hear me but they couldn't help so by talking to corporate I was hoping to resolve my issue which didn't make a difference they don't care about the customers after the deal is done they only care about lying to customers so they can make the deal so don't waste a single penny in this store your better off buying from a little mom and pop shop which will appreciate you and your family cause they didn't even care that when I made the deal I had a 5 and 9 year old with me and my husband too so what are they going to do to someone going in by themselves they might take your money and not give you nothing be aware for these 3 crooks who are nice until they get their commission money salesperson Laurent who double charged my credit card and placed the wrong order and sales manager Ritchie which was the one in charge that Laurent sells the right items and he's also the one who didn't want to hear me out when I was explaining what happened all he wanted was more money for the mistake he and his employee made also the general manager Abraham when I talked to him hoping to get my item said I had to pay for their mistake and when I said no he said there's nothing he can do and said call corporate and he's the one who called the cops on me so I just hope everybody takes my advice and DO NOT GO TO That store for your furniture or you might be in the same bad situation I was in.
Let me start by saying customer service at this location NEEDS to improve! Walked in looking for a loveseat, we were approached by sales associate Stella. The moment she approached us she was being extremely rude just looking for the sale. I get it they are there to sale, she was discussing prices with my brother in law as the loveseat was for him. She asked him for his price range and the moment he said what it was she raised her voice and said "Come back when you have enough money or someone who wants to finance for you" She was talking to a 19 year old who is looking to be responsible and purchase his own furniture for his room not to an adult money is not the problem we could have paid that cash. Extremely upset that she felt the need to not only say that but raise her voice for everyone around to hear. I will also be contacting their corporate office! But stay away from this location!
This store is awesome!
Enjoyed my visit at the Ashley’s Furniture place in Torrance. Thanks to Stephanie for delivering such great customer service! Every question I had, she answered. This certainly will not be my last visit!
Rey has been over and beyond on helping me decide on a sofa and love seat. She also explain the texture and how to go about to care of the fabric I got the five year warranty on it . I really appreciate customer service I will be back thank you again.... Aramando is wonderful he also help me very knowledgeable and customer is fantastic. Please acknowledge Rey and Armando. Thanks Marsha
Cindy was amazing, she was like a breath of fresh air just like my fresh mattress!!
My first time at Ashley Furniture. Had a great experience! Greeted by Lauran who helped me navigate through the whole store. He even sought out a measuring tape so I could find just exactly the right piece for my living room. Though I felt the items were pricey, Lauran helped make sure they could do something to make it affordable for me! Would come back.
Simon was an awesome help! We walked in expecting to just look around. We had time to walk around but Simon was not far so he could answer all questions. We started talking about couches and he found us exactly what we were looking for! In our conversation, we mentioned beds. He told us all about the best mattresses they had and was very knowledgeable. Since he sold us on so much, he walked us through the financing and packaged everything together for us. It was a fun shopping experience and we are walking away with quality items. Thank you, Simon!
Great experience since the moment I walked in. Vin, Richie, and Manager were great help to us. Made it affordable.
Great service!! Ben S and Ricky were very courteous. I found exactly what I was looking for with ease, they made my shopping experience very pleasant.
First time purchase! In this Store And I got the BEST DEAL Very Professional and Kind Service Thank you so much Richie & Michael!!!
Gabby and Richie where an amazing help from start to finish. We will definitely be returning! Very knowledgeable and courteous.
Gabby and Richie were amazing and courteous. Gabby was very knowledgeable and helpful in assisting my husband and I in picking out a new mattress. They both provided great service and were friendly, we will be returning for all our future furniture needs!
Fast and efficient customer service. I told Stella exactly what i was looking for and she got right to it. I tested out some mattresses and was very helpful in providing knowledge on what would work best for my needs as a side sleeper. Also bought a bed frame. Happy customer.
Ben and Richie were amazing. I came in a told them I needed a stable bed and a good mattress and they gave me a excellent deal. Great attitude.
Purchased items in-store that we later discovered were more expensive online. Store indicated they wouldn't provide match. Called for order cancellation; store indicated that cancellation was approved. Received no written confirmation of cancellation, so called back to speak to Abraham - Hawthorne CA manager. Abraham vehemently declined to be on a recorded line, and told us that cancellation was not possible and that our order would be on hold for 72 hours. This is a scam to boost Hawthorne CA's sales figures for the Columbus Day weekend. AVOID at all costs. All items we purchased will be refundable once the delivery is complete (after the sales weekend). SCAM
Darrell was very helpful, gave us some GREAT deals, helped us a soon as we walked in. Very straight forward and patient. Showed us all kinds of prices and deals that he could offer. When coming into this location I one hundred percent recommend asking for Darrell right away.
Purchased items in-store that we later discovered were more expensive online. Store indicated they wouldn't provide match. Called for order cancellation; store indicated that cancellation was approved. Received no written confirmation of cancellation, so called back to speak to Abraham - Hawthorne CA manager. Abraham vehemently declined to be on a recorded line, and told us that cancellation was not possible and that our order would be on hold for 72 hours. This is a scam to boost Hawthorne CA's sales figures for the Columbus Day weekend. AVOID at all costs. All items we purchased will be refundable once the delivery is complete (after the sales weekend). SCAM
Ben S was terrific and took great care of me. Ask for him if you want great care (no, we aren't related!)
Richie was AMAZING from the time I walked in the door! He got someone to help me right away and gave me a great deal! Definitely recommend seeing him!
I had the worst experience ever with Ashley Furniture in Hawthorne California. I ordered a couch on September 21, which was to be delivered on 9/25. I waited all day and the truckers never showed they did call and say they couldn't find my address Now I have ordered several items from Ashley in the pass delivered to the same address by Ashley in Hawthorne and never had a problem Back to the story. So I had them reschedule my delivery for a second time again the delivery truck said couldn't find my address, so I called ashley in Hawthorne to verify my address and again they left off south kings road from my address know one had corrected the address again I spoke to a customer service representatives in Hawthorne , in my frustration she hung up on me, very unprofessional I called back and asked to speak with a supervisor at the Hawthorne location I spoke with someone named Tesbit she assured me everything would be taken care off and she rescheduled me for the third time for October 1, at this point I went up to the location in Hawthorne asked to speak with the store Manger Abraham young Hispanic guy , who could care less as to what I needed he had such a i don't care attitude ,at this point I was done where I just cancelled the whole order. You need to employe truckers who can speak English clearly and use their GPS. It's giving ashley furniture a bad name As a result I will never purhase anything else from Ashley thank you
Great customer service!
Richie was the best!
Richie is the best
Great furniture; great prices; great people!
Great staff!!
Excellent customer service with no hassles. Will be coming back to get a tempur-pedic bed. Thanks for all the help Jennifer and Richie!
Fantastic customer service, excellent selection, particularly the tempur pedic mattresses!!
Everyone at the store is so knowledgeable and very friendly. Had such a great experience!
Great service!
Richie was awesome!
Richie is the best manager ever!
This store is horrible. Customer service is zero you basically shop yourself. Delivery service is horrible they never delivered my couch because they couldn't find the address. I cancelled my order. The Manager Abraham is rude and arrogant. He stated the slow delivery happens all the time. Choose another company and not this bad service hole of a place. They need to close this location.
Stella was the best! Beyond helpful and a ton of fun. I will definitely come back some buy more furniture.
So. The store is still absolutely terrible. HOWEVER! The corporate team was extremely helpful. While I don't recommend this store at all I would definitely say that the corporate team cares about their customers !
Bought a sofa and sofa sleeper and a drawer chest. They got my order wrong and sent me two sofas. The drawer chest quality is very poor. I went to the store to tell them and the people there are not very helpful. They don't even look at you in the face. I called customer service and they said they where going to send a tech out. He was suppose to be at my house between 10and 1 and never showed up. I called and they rescheduled. They guy came and looked at the drawer chest and said there's nothing he can do that it's a manufacture defect. I went back to the store because it's been two weeks and nobody has called me. They said the tech said that I refused service which is a lie. It took me 40 minutes to get someone to talk to and then she said let me get my manager and they hung up. Please don't buy from them. Terrible quality and customer . They are sending another tech out, because Ashley's want to fix it. It's been over a month.
RIP off artist and poor customer service!
The employees here are rude , they don't greet you . I was looked at as if I didn't belong in the store . I would never be back here . One person said hello , and moved me to the front desk , The front desk girl just looked at me as if I was an alien .
Daryl was quick efficient and knowledgeable on helping us select our mattress. Highly recommend him as a sales man when visiting Ashley. Very happy customers!!’
Great service Stella Pacheco helped in finding the right product.
Very pleased with my experience at this store, the sales associate (jenifer amaya) was very pleasant, polite and professional as well as (richie) her manager...i will definitely come back for future purchases!
I recommend this place,,great customer service, Ben Silverstein, abraham, Richard, I was there for 4hrs and 30 minutes and they all great got want and Service was excellent, if any you need help buying furniture Ben is your person to talk to ,
Bought a sofa and sofa sleeper and a drawer chest. They got my order wrong and sent me two sofas. The drawer chest quality is very poor. I went to the store to tell them and the people there are not very helpful. They don't even look at you in the face. I called customer service and they said they where going to send a tech out. He was suppose to be at my house between 10and 1 and never showed up. I called and they rescheduled. They guy came and looked at the drawer chest and said there's nothing he can do that it's a manufacture defect. I went back to the store because it's been two weeks and nobody has called me. They said the tech said that I refused service which is a lie. It took me 40 minutes to get someone to talk to and then she said let me get my manager and they hung up. Please don't buy from them. Terrible quality and customer service.
Very helpful and patient while we browsed for our full furniture set. A++
Frank is awesome! We have purchased furniture here several times and always look for him. He is friendly and so helpful!
I ordered a piece from Ashley furniture a few weeks ago. During the purchasing process one of the sales team called on of her coworkers a bitch in Arabic, probably assuming no one could understand her. Unbeknownst to me the piece was on back order. We agree to schedule a delivery on the 16th of Sep. I live on a military installation which only requires a driver's license to deliver. We verified 5 times that they needed certain documentation to deliver. We rescheduled to today. The drivers had no license and tried to deliver outside of the delivery window (8-12) with no verification. Ashley's told me they could not verify the vetting process. All I asked for was a 100$ (the delivery fee) after 3 non deliveries. I was told I could only be refunded 50$ after missing 3 days of work for these deliveries. Do not do business with these scam artists. I have attached pictures of the delivery messages and calls.
If you plan to buy a mattress from this place you better not be allergic to animals. They allow pets on top of their display beds. Gross
Our sales specialist Rey was the best. Super informative and willing to help us get just what we wanted!!
Ashely Furniture offered excellent customer service. They have high quality furniture and a great environment with good, knowledgeable sales associates.
Ben V and Richie have been really helpful , I ran into a few issues given some size limitations at my place I didn’t expect and went above and beyond to help me find something that would work, and made it easy. Thanks! Great customer service.
Customer service was so helpful love this place.
I wish I could give no stars. I bought $2400 worth of furniture on Labor Day with a contracted delivery date of 9/14. Because I couldn't jump on their pre-confirmation call within 4 hours of receiving (2 days before) and instead called the next day (1 day before), they moved my delivery date to a weekday where I couldn't be there. The best they can do is to move it to Monday. Total fail on their delivery and they didn't even reduce my prepaid delivery charges (which I paid premium). Do NOT buy from these jokers unless you have nothing better to do than sit around and wait for your furniture delivery. Completely and totally will not recommend them. I brought a friend with me and she bought a couch when I brought a couch. They screwed this up and left all the packing materials scattered in her garage. Their sales guys are great. Their back of house delivery sucks.
If I could give it zero stars I would the quality of furniture is awful I was delivered the wrong product when I called the store in regards to the issue they said they would take care of it and pick it up and they did not. I called corporate to file a complaint and they hung up in my face because all sales are final. don't ever buy from them they have a no exchange or return policy and because they know that once they complete the sale the store Is rude and corporate give you a run around. There is no where in the store that says all sales final and that there are no returns or exchanges and that's where they get you and stick you with a bill. You will have a nightmare on your hands if something is wrong with what you purchased
One of the worst experience shopping for furniture. The 1st sales rep that assist us(husband and myself) was not happy that we wanted to buy a full size bed. She said "I don't know why adults would want a full size bed". She was or is on the heavy set, so I guess she uses a queen or king size bed. She wanted to sell us a $2,000 plus bedroom set. When I said no, she got up and had another sales rep assist. We should of left the store then. We really needed a bed, we stuck around. Once they had our money, the sales rep Eric, didn't return my husband's calls regarding the pcs we bought. It turns out we were not getting all the pcs we had agreed . So, we refused the order and got our money back. We had purchased $1,550 worth of furniture. I guess they don't care about customers. I wished I had read the reviews before we went. Stay away from this store.
Thank you Stella for your Amazing patience and help in your Hawthorne CA store today.... The deals are sweet and so are you! Hey guys stop by and tell Stella I said Hi!!! Superb Service👌 Thx #Ashley's!!
Today is my dad birthday. I walked into Ashley's Furniture just to browse around and look for couches since he's a couch potato lol. I walked up to the first person that I saw which was Adam Mandel. I asked him if he could help me find L sectional couches he was happy to assist me. I found one that was perfect for my dad. He walked me through the process and explain the warranty he also explained that I could get financing I told him I wasn't sure that I would be approved he gave me the confidence to try financing and no doubt I was approved and on my way with some brand new couches. I feel very lucky to to have met Adam. He was very patient, not the least bit pushy, super helpful and generally a nice guy. I want to give special thanks to Adam Mandel much kudos. Definitely the best experience purchasing Furniture ever. Thank you Adam Hoani I Rodriguez
Jeffrey the salesperson was great! Very patient and helpful! I appreciate the time he took in assisting my wife and I.
Michael was the most knowledgeable when it came to me purchasing my temper pedic mattress. He made sure that it was exactly what I wanted and what I asked for. He made sure that before I left all of my needs were met and that I was very satisfied before I left. Thank You So Much Michael our experience was most enjoyable!
I received a great deal on my futures with awesome discount. I really appreciate it.
Pedro did an amazing job helping me pick my entertainment center and matched the amazing online deal!
Benjamin (Ben) Valencia was great!! Thank you !!!
A super crowded showroom of furniture. The style is most definitely not minimalist or modern.
The customer service were extremely well.The selections was admirable and with the 40% discount it made it affordable. Rey was great she helped us make two purchase.
I worked with Lauren to furnish a new home. He was very knowledgeable and helped me with changes and delivery dates. I would work with him again or refer him to any friends or family
Meh. Pushy salespeop.
I purchased my dining room table here. Jcpenney had the same set for $400 more.
I can't even write everything they did wrong I'll just keep this short I been calling them for 4 months straight because they kept pushing our delivery date and they gave us broken furniture, now it's another 2 months process to get them to exchange our furniture! SAVE YOURSELF THE HEADACHE AND FIND A FURNITURE STORE THAT CARES ABOUT YOUR SERVICE AFTER YOU PURCHASE IT!!!
The sales man was very kind and very helpful with helping me to choose my couch. Everything went ok when going to browse and see which couch I liked the much. Gotta great deal
(Translated by Google) Very good seller very handsome excellent (Original) Muy buen vendedor muy guapo exelente
We came in for sectional couches and ended up getting a dining room set and a bedroom set at an amazing price! Leeann and Richie were patient with us and provided excellent customer service! So appreciative for Leeann and Richie, thank you for helping us make our house a home!
Gabby n richie are the beat
George and Richard were so helpful and patient while I was picking out my furniture! I just moved to the area and needed a lot of furniture for my apartment. They helped me pick what was best for me and how I could get the best discounts! I’m so happy with my purchase!
I walked in today to just browse. Daryl was extremely helpful,knowledgeable, professional. Hoping to purchase furniture soon. Thank you so much for being so Wonderful.
Jerffey was the associate who helped me. He was amazing from start to end. He helped me find everything I was looking for and even made some great recommendations. He was genuine and very attentive to detail. I’m very happy with my experience.
Ben Silverstein and Richie are amazing! They were extremely helpful and knowledgeable about all home furnishings. Their customer service was outstanding and exceeded our expectations. We highly recommend their services when looking to furnish your home.
Gorgeous furniture and incredible customer service. Darrell was so welcoming and informative, he really made us feel at home right from the very moment. He is extremely knowledgeable on all styles and his recommendations were spot on!!! We will purchase our entire home furniture at this store thanks to Darrell!
Michael is really great sales rep. very knowledgeable, very nice, very good taste. His interior designer background really help us pick the furniture's for our master bedroom and living room. he have a good sense of style too. it`s like hiring a personal interior designer. kudos to Michael.
This last visit we had at Ashely Furniture in Hawthorne was wonderful. My husband and I were having a hard time deciding on a chaise lounge sofa and the associate Brian was very helpful by showing many options! We ended up selecting one and some accent pieces for our house. Would highly recommend Brian as an associate. Will be back to buy again from him.
Pedro and Richie
We've made a few purchases from Ashley's before. The items have always been of good quality. Our latest purchase was a sofa recliner. See, we had a leather sofa, Electric recliner, from Ethen Allen. While it looked great & felt like a million bucks, over a relatively short period of time, 3/4 years, we had issue after issue. Finally we decided it isn't necessarily what you pay. It's the product itself. Again having a leather Electric recliner we decided to look for a non leather, manual recliner. Well I'm was pleasantly surprised when I found out, I'd be paying a third the cost. And getting a sofa that not only looks good but it's as comfortable as can be. I'd just recommend to anyone looking at a Electric recliner. Just be aware that it could be problematic and cost a fortune after what could be a short time. Further out then the manufacturer warranty allows & not covered by the extra protection plan!!!
Ben V is the best go see him. Richie the manager is simply AMAZING
Sheikh and Richie were great.
Darrell and Cindy are very curtious and patient employees thank you so much for all your help
Definitely do not recommend buying furniture from this place. In May, I purchased a living room set. I applied for a credit card, but unfortunately, had to put a down payment of $600+ They swiped my debit card twice, so it made me very skeptical. I kept my receipt and made sure I didn't get charged for it twice. A few days later, the charge appeared on my account and it was fine. Then, a month later, I get a call from them saying that the payment didn't process through because of their machine and I needed to come back to the store and pay $600+ I checked the bank statements and the charge looked like it got reversed by Ashley Furniture, but I hadn't noticed when it first occurred. Then, this month, they have been harassing me and calling me to come in to pay $600+ I asked for a payment plan since I didn't have $600+ in my bank account. I had the money in May, when I first purchased the furniture. They were very hesitant and made it seem like it was my fault that their machine didn't charge me. It's extremely frustrating to have to go through this and having someone call you, demanding to pay $600+ 3 months after I purchased my furniture. I spoke to someone in their billing department and he didn't even know what to say to me. Every time I asked a question or made a comment, I was put on hold. Currently, I'm waiting to hear back from their Corporate office to see if they can work out a payment plan. However, I'm extremely disappointed with this place and would definitely recommend another furniture store!
8-9-10 at 7:30am, is when my sofas got delivered to 535 37st San Pedro, Ca. Even though there was a confusion regarding the delivery time frame, THE TWO GENTLEMEN WHO DID THE DELIVERY WERE VERY, VERY PROFESSIONAL....I REALLY WANT TO THANK THEM SINCERELY....SO PLEASE FIND OUT WHO THEY WERE AND THANK THEM FROM THE BOTTOM OF MY HEART...THEY DID AN AWESOME JOB DUE TO THE FACT THAT I WAS GOING TO BE LATE FOR WORK AND THEY DID THINGS IN A PROFESSIONAL WAY....THANKS A LOT. SINCERELY Mario
I was immediately approached by a salesman when I walked into the store. I honestly was only interested in purchasing a new bed & mattress. For weeks I was eyeing one of their headboards online. Contemplating on buying the headboard but I wanted the headboard in white & this particular bed only came in gray. There was a similar one in fact, it was exactly the same just a different color with a different name attached to it & cost more money. So I stopped by to see the gray headboard in person. Walked in the store and instantly recognize the headboard, I’ve been watching online. It was more of a bright beige not white. I was definitely dead set on a white headboard. But the gray headboard called Sorinella was very nice. I went ahead and purchased the queen Sorinella headboard, two white nightstands & dresser. I was very happy with my purchase and the salesman was very nice and offered deals and discounts. I attached a picture of the beige & gray headboard. I ended up buying the gray because, my room theme is gray & white anyway. The gray headboard would match any color sheet set ..
Excellent service, Bernice really redefined my experience on furniture shopping she was very efficient i was i and out within an hour. I would highly recommend her at the store
Jeffrey was helpful and patient. He was there to answer all my questions, but still gave me the space and time I needed to make a decision without being pressured.
My experience with this Ashley HomeStore has been the worst customer service that I've ever experienced. I purchased an item from them last month on 7/26. Salesman Pedro Ruiz helped me with this purchase and it has been a complete disaster, I was told from Salesman Ruiz that my order would be arriving today on 8/11 but when I called to confirm delivery it has now changed to September which is now a whole month from purchase date. When speaking with the store Manager (on duty today, first name starts with an A) he was so unprofessional and non apologetic when I called with my concern. He never couldn't answer why the delivery date was changed and when I asked him when was the customer( ME) going to be informed about the date change, he said that is nothing that he can do. I'm super upset due to the unprofessional behavior from Ashley Furniture and the type of customer service that they provide. I'll be contacting corporate tomorrow to get this issue resolved and handled because today the unprofessionalism was unbelievable. I will urge anyone to not do business with them and seek other furniture store options. This is so unacceptable and I couldn't believe how I was handled by the manager at this store location.
Ven and Richie
Mike... just made my date just professional approach, great customer service..
Ruben was very helpful, informative and patient. Together Richie and Ruben gave us a great deal. Thank you for your help.
Ruben & Richy were extremely helpful and provided great service!
Stella was so helpful! She made buying furniture for my new apartment such a breeze!
Anthony
We&'ve made a few purchases from Ashley&'s before. The items have always been of good quality. Our latest purchase was a sofa recliner. See, we had a leather sofa, Electric recliner, from Ethen Allen. While it looked great & felt like a million bucks, over a relatively short period of time, 3/4 years, we had issue after issue. Finally we decided it isn&'t necessarily what you pay. It&'s the product itself. Again having a leather Electric recliner we decided to look for a non leather, manual recliner. Well I&'m was pleasantly surprised when I found out, I&'d be paying a third the cost. And getting a sofa that not only looks good but it&'s as comfortable as can be. I&'d just recommend to anyone looking at a Electric recliner. Just be aware that it could be problematic and cost a fortune after what could be a short time. Further out then the manufacturer warranty allows & not covered by the extra protection plan!!!
Had a good experience at the store but once we spent over a grand and they received their money, everything was aweful. Delivery was supposed to come on Thursday, they texted me all week to confirm. Then texted me on Thursday saying they're 10 minutes away and they never showed up all day. After dealing with them for 5 days since they "didn't know where my table was" I finally got it delivered on Tuesday. All in between these 5 days, I was dealing with the absolute worst customer service from the warehouse, and every rep I talked to at Ashley's furniture just kept telling me the same thing over and over again; "we can't send you a different table until we find the other one. " They don't care and it takes forever to call to anybody because the wait times are over 15 everytime I called. WORST service, I wish I would have went somewhere else. I'll NEVER go back. Do not give your money this store!!
Do not buy items in store!!! The sales team will make you believe you are getting the best deal, using every swindling tactic to make sure you buy something. Do not purchase in store. After a quick internet search, simply on the stores website I was able to save myself over $400 that I would have been over charged in store!! Nothing but bad vibes from the leeches that work here. I absolutely will never be back. Reason for the extra star is the online option NOT the physical store location.
Very expensive very low quality and horrible service.
Jeffery was very friendly and helpful. Great service!
Stella and Ritchie were very helpful
Wonderful experience! Great staff and good deals.
We had a wonderful experience at Ashley Furniture! BEST customer service!!! Immediately walking in we were greeted with smiles from all staff and received help from Michael sales rep, he was very nice and patient with us really appreciate his help. Also, the store Manager Richi was awesome, he took his time to meet us and help us out as well. Thank you Ashley Furniture!
Nice furniture. . employees eh. . . if I say hello or good afternoon shouldnt the gesture be returned? I thought that was the least component of customer service. . .
Great prices and great selection. But even better was the customer service! Cindy took great care of me when I came into buy a bed. She was very knowledgeable of the product and didn’t try push something I didn’t want. She understood exactly my situation and guided me into a bed that I really wanted!
Richie the Manager provided excellent service and was very helpful explaining how to open dresser drawers.
Pedro and Richie!! Awesome Service 😁 Very well job answering any question about mattresses!!
Pedro was very helpful in helping me select a bed. He was also helpful in letting me acquire the bed at a later time as I am downsizing stuff.
This store is full of crooks and scam artists. They force the sale onto you and claim final sale even though the product is NOT what is offered to you in store, plus my adjustable base came broken and they will not fix it!! I purchased a memory foam hybrid mattress from this exact store and was shown multiple models. After deciding on the exact mattress I wanted I made sure to ask multiple times for 2 main features, 1) that they would pick up my mattress when they delivered the new one, 2) that it had a vibration option near the foot of the bed. My bed came without both options even though I paid for it and when I called the store they accepted 0 responsibility. Even worse my wife was injured trying to remove the california king mattressby herself so it would not pose a danger to our 2 small kids. Had I known this request was not going to be granted I would have requested the day off to assist but being deceived I was not present to assist. Pedro Ruiz *sales rep* and Armando Martinez (store manager) and a " Tis- Beth" are all rude and offer no customer assistance. Even worse they state their policy is law and customers have no right in this store. I will warn everyone I know from making any mistake like I made in this establishment.
Ruben and Richie were incredibly helpful during this entire process! Finding a mattress is challenging, but they made a stressful process so much less painful. They were both incredibly knowledgeable - definitely specialists in the field. We are so excited about our new mattress!
Ruben & Richie were amazing! Very knowledgeable and helped us find the perfect mattress. I would recommend them to anyone looking for a new mattress.
Michael Patriarca and Richie they are the best.
I came in for a bed frame and ended up purchasing a night stand, book case, and mattress! Stella was incredibly helpful! Would recommend her to all my friends!
First time in an 'Ashley Homestore' and also the last. I was here the weekend of June 21st with my girlfriend on a whim, and right as we walked in were greeted by an over-eager salesman who was trying to push us toward items that were part of a sale (I don't remember exactly what he said, here we thought we were going to just be walking around, but were instead hit by a man spouting 'sales-men vernacular with the force of a train' the moment we entered). Had we been "Yes people" and had been any more timid, we probably would have been coaxed into his overbearing-ness and joined him on whatever it was he 'wanted to get us started on' (I think some sort of card) but we told him "we were browsing", (as we were, though that doesn't mean our minds wouldn't change later on, for I wanted to look at bed frames and possibly other furniture). Thinking that was enough, that answer clearly wasn't a good ending point for him and he proceeded to talk for another 15 seconds (I forgot about what) without even asking if we were interested in anything specifically. Or maybe he did? I think at that point we just wanted to get away, and again, said "no thank you" (what we meant to say was "hey buddy, we just met, let's let this friendship ferment a bit, yeah?"). In my head I was thinking "maybe we should leave, because chances are everyone else in this store is going to flock to us with the same questions and brevity", but I figured maybe we wouldn't be approached again. Maybe 3-5 minutes passed as we made our way around the right half of the store, when we came upon the back room, which was (much to my satisfaction) completely filled with mattresses (and maybe sellable bed frames? We never found out). As we were about to traverse this room, I noticed the same employee who overtly greeted us at the door was lingering behind us, talking to his fellow sales folk. I had an inkling he was going to approach, but was hoping he would vanish if we didn't acknowledge him or face his general direction. But of course, luck is arbitrary, and he zipped his way over, asking in a salesmen-esque trance if we needed anything, and I think again, mentioning the sale. At this point, we were both annoyed, for based on how he greeted us the second time, it was as if he forgot everything we had told him from our first encounter, and later on brought up how it was if he followed us from the front to the back in hopes of changing our mind. At that point I figured I should ask him about bed frames and what was available in store since the opportunity had involuntarily presented itself. He was about to lead us to said bed frames, and I was actually thinking "hey, maybe this won't be so bad and he'll unknowingly redeem himself", when he stopped and mentioned some sort of 'electronic bed frame than can adjust its incline' or something along those lines, I don't remember. I'm assuming this was part of the sale and he'd probably get commission for if he sold this thing to us? But the moment he said there was 'some sort of remote' or something like that, my brain did the math and I was aware that this transforming frame was potentially treading into 'fancy territory' and this clearly wouldn't be in my budget. We reminded him, "thats okay, we are just browsing" but before we could utter another word, in the blink of an eye (without a word) he changed his demeanor, facial expression, then U-turned and sped right out of the room. My girlfriend and I looked at each other as he jetted off, our mouths agape, and I said "did he just leave? We wanted him to show us bed frames!" I totally understand the whole 'commission' aspect of the job, but what the heck was that for? Besides, once again as I stated earlier, "browsing" doesn't mean someone one hundred percent won't buy anything. PLUS we had clearly asked about bed frames and were just not interested in getting a front row seat to seeing this 'super fancy adjusting frame thing-a-ma-bob', in no way did we drop our interest in viewing the selection of mattresses in that short amount of time. It was clear that his intentions were not in line with that of an employee who harbors an aura of great customer service, but more so one bent solely on meeting a quota. We decided to leave, and didn't explore the mattress room ourselves or the left half of the store. I don't think I've ever felt like that while shopping, and it was a great reminder of how maybe it would be best to stick to other places or online as to not have to feel the awkward pressure of a salesman trying to get you to look at stuff you don't need. Reading other negative reviews on this page also helps to drive the whole point of this review home. Hopefully said employee found his commission customer that day, but who knows, maybe we would have been those customers.
Rey was super helpful and friendly!
SCAM Store! Please don't buy anything from this company. Overpriced beyond anything. A simple pillow overpriced to $50. A little crappy plant was $39. 99 and they run a insurance scam where you buy protection for your product (i e dining table) and with promise of full replacement for any reason, but when you call they don't honor it. They say that you should have called within 30 days of the purchase. What's the point of buying $99 protection plan if you are gonna use it within 30 days? Regardless, that's not even true, the plan covers up to 5 years. BS company. They are probably in losses and trying to survive, but surprised as this is straight unethical.
2 years ago almost to the day i purchased a sofa from here for 750$ i loved it and still think its beautiful and if i could buy it again at a better quality construction i would. Within the first year i noticed the sofa began to "settle" the seat level and cushion resiliance lessened to a point that i feel like i'm squatting rather than sitting. The frame settled to such a degree that i had to buy a 3 inch thick foam pad to put under the cushions, without it there is a 2-3 inch gap between the cushions. The pillows soon became lumpy and flattened and i am constantly fluffing them up and the upholstry is poor quality as i seem to have to use my upholstry attatchment every few months to keep it looking refreshed. Overall this was a bad purchase that convinced me to never buy from this store again. I knew that a 750$ wasn't built to last but i thought i would at least get 5 years out of it. I also noticed that this store has fake reviews on google to bolster a 5 star rating with 90% of reviews being from "users" who only had the one review for this store posted, all were within recent weeks and very close together in time
I wish i could give a higher rating, the store was lovely and clean with good selection, sales staff was professional, the rating is for the quality of the furniture. 2 years ago (july of 17) i purchased a sofa on sale for 750$, it was beautiful and if i could buy the same sofa again at better quality i would yet 2 years in to my purchase i'm already considering another sofa. By the end of the first year the frame settled to be 3 inches lower than when purchased, i now feel like i am squatting rather than sitting and had to buy a 3 inch foam padding from home depot to remedy the problem which destroys the look of this beautiful sofa. The settling of the frame also cause a 3-4 inch gap between the cushions. The quality of the cushions lessened rappidly and instead of maintaing their integrity as when i first purchased now the resilience isn't there and the corners pop up when sat on. The pillows are now lumpy and flat and the quality of the fabric is rather poor as i seem to have to use my upholstry attatchment on my carpet cleaner every few months to try to keep it looking refreshed. I now know why they only have a one year warranty on their items, because it starts to fall apart after a year. I also notice that a majority of the reviews for this store are too coincidentally close together in time span (90% being in the last 2 weeks to 4 months) and nearly all the "reviewers" posted only have ONE review on each record which seems like the store is posting fake reviews. As i stand i'm not inclined to purchasing from ashley again.
I wish i could give a higher rating, the store was lovely and clean with good selection, sales staff was professional, the rating is for the quality of the furniture. 2 years ago (july of 17) i purchased a sofa on sale for 750$, it was beautiful and if i could buy the same sofa again at better quality i would yet 2 years in to my purchase i'm already considering another sofa. By the end of the first year the frame settled to be 3 inches lower than when purchased, i now feel like i am squatting rather than sitting and had to buy a 3 inch foam padding from home depot to remedy the problem which destroys the look of this beautiful sofa. The settling of the frame also cause a 3-4 inch gap between the cushions. The quality of the cushions lessened rappidly and instead of maintaing their integrity as when i first purchased now the resilience isn't there and the corners pop up when sat on. The pillows are now lumpy and flat and the quality of the fabric is rather poor as i seem to have to use my upholstry attatchment on my carpet cleaner every few months to try to keep it looking refreshed. I now know why they only have a one year warranty on their items, because it starts to fall apart after a year. I also notice that a majority of the reviews for this store on google reviews are too coincidentally close together in time span (90% being in the last 2 weeks to 4 months) and nearly all the "reviewers" posted only have ONE review on each record which seems like the store is posting fake reviews. As i stand i'm not inclined to purchasing from ashley again.
ZERO ratings. First time going in this store and will never come back. Went in today and greeted by a rude bald guy. I told him that I am looking for a sofa bed. He showed us 2 couches, I told him that I saw a sofa bed online and told him the price. He said they don't have that kind of price and walked away. Is this how you guys treat a first time customer?! Do you guys think I am not willing to spend money?! Well you lost a potential customer that's needs to buy a bedroom set, living room set and dinning room set. Goodbye.
Came here to buy bedroom sets for my kids ADAM helped us he was so funny and friendly he spent the whole day picking furniture out with us, and even gave us a huge discount I highly recommend you ask for Adam if you go.
I had a terrible experience at this store. My deliveries were incorrect twice, and they were extremely difficult in helping the resolve the issue. I had to go to the district manager to eventually get my furniture delivered somewhat close to the promised time, and I still didnt receive some of the items I ordered.
Buyers beware! This place is a total scam and rip off. What I purchased and what they delivered were totally different and did I also mention all scratched up? When I called the store and the customer service line nobody was able to help me and all they mentioned was that it was all sales final. I highly recommend purchasing furniture from Wayfare as they have so much better customer service. If I could give this place zero stars I would. Do not shop here at any cost! You will regret it.
Cindy was fabulous! Vin helped as well :)
The young lady greeted me and assisted me efficiently to find a mattress. It was delivered and I have slwpt like a baby since. Thank you for the greet mattress.
Excellent service, out of this world prices!
Ashley didn’t have what I was looking for but I did find something else and the sales associate Rey was patient with helping me
Maria was friendly and approachable. She was helpful. I gave this Ashley’s three stars because we were given an amount and then there was a computer glitch. Maria had to do our transaction 3 times. She had a a manager come to help figure out the situation. In the end, our total price was $800 more than our first total. This was a little frustrating as I understand it was a glitch in the computer but there should have been more of some kind of discount for the time and false information. Mangers should have been more considerate and more accommodating to us (customers) and to help Maria in this transaction error.
I came to this location looking for a very specific size and shape couch. The staff was very helpful when it came to my needs and guided me in the right direction with no pressure. I was extremely pleased with their selection of furniture as I was able to not only find a couch that fit my requirements but also in a color and fabric I liked. Here is the best part... I got my couch for 1/2 off listed price!! I feel the quality of couch I got for that price cannot compare to any other furniture store out there. Great job to the staff at Ashely!! Thank you!
Worst customer service ever. One of the chairs I purchased is wobbly. It wasn't built correctly. They've been giving me the run around for 3 weeks and I still can't get a replacement. They put you on hold for half an hour and tell you they will call you back. They never do. I went back into the store and all they can tell me is they'll send an email to customer service.
The staff at this Ashley furniture location was phenomenal!!! As soon as I walked in I was welcomed with a smile. Maria helped me from beginning to end and was superb. Very personable and charismatic. Would definitely recommend this store to my friends and family.
Ben S was very helpful. Appreciate it a lot
Michael was very welcoming and attentive. Made it very easy and comfortable on my shopping experience. The manager Richard was also very pleasant.... great experience 😃
Benjamin S
Rey M. Was amazing, knowledgeable, and patient. She was able to match the online price at the Hawthorne store and made the process so smooth! Thanks Rey, you made a new client!
Sheikh and Richie helped us out with our sectional today. Thanks guys!
Darrell is the best. A no pressure salesman that delivers great deals and great service. We loved the experience. Fast and easy.
Richie and Pedro were wonderful. They were very professional and courteous. I will continue to be a customer and will refer my friends too!
Henry and Richie
Lauran Richie mess up my order, i got delivery only parts intead of a bed. I got head board, rails. I can't use the bed no footboard arrived.
When you arrive at Ashley’s Home furniture store don’t waste any time, go ask Ritchie to locate Adam! Adam helped my family obtain the perfect sofa and loveseat for my apartment. Great prices and quality service! What more can you ask for! Thanks Adam!
Adam was an exceptional sales rep and service rep. Friendly, charismatic and outgoing! I wish I would’ve come to Ashley’s much sooner! Thanks Adam! Recommend this store to anyone looking for a great price good quality and pleasurable experience.
Cindy Gonzalez
Cindy was the best Ottoman salesman in the planet!! Enjoyed my experience!
I got such a great deal on a perfect sofa that was comfy and had a nice look to it. There were so many good sofas to choose from and I’m really happy with my purchase. The manager helped me from the moment I walked in to the complete of my purchase and was very helpful and nice throughout. Great staff and great furniture options! Would highly recommend.
Found our perfect couch in a snap. Bonus found out it was 50% off. Salesmen were knowledgeable, friendly, and helpful. Love the decoration ideas they had too.
Though we encountered a few issues with our order, my family and I are still exceptionally pleased with our new sofa sleeper sectional. More specifically, we are still impressed with the service we received from Frank! He is easily the best sales associate at Ashley HomeStore - Hawthorne. From the moment we walked into the store, Frank was attentive, kind, personable, and knowledgeable of the Ashley’s catalog. He gave us SUPERB customer service. I think all sales associates and managerial staff members could learn from Frank. He’s definitely a keeper!
Came to check out some bar stools for my kitchen. The show rooms were beautiful and the staff were very friendly and helpful. They had the largest selection of bar stools in comparison to other stores - even Amazon! They were having an sale and said they would also honor the prices they had online. I decided to wait and later I ended up purchasing stools on their website for (the same) great price as the store and they were delivered promptly to my front door!!! Thank you so much Ashley Furniture! The bar stools look absolutely perfect in my kitchen!
Ben S,thank you!
Rey was awesome and very helpful.
Pedro and Richie. Thank you
Maria was so nice and helpful when I purchased my furniture. She was also very personable as well. Would love to work with her again. Thanks Maria!!
Mikael and Richie helped me get the deal of my life
As soon as we walked through the door Vin greeted us. He was very patient with us and was very knowledgeable. It took us a while to decided but we got what we were looking for. Richie the store manager was very nice to us as well. we plan to return here for our furniture needs.
We came in and were welcomed immediately by Rey. She asked if there was anything she could help with and she led us straight to what we described! She was super attentive and understood our needs. Very flexible and helpful, plus she gave us the best comfort test presentation! If you ever stop by, please ask for Rey! Plus guys July 19th half off the entire store.
We went there 3 weeks ago to buy mattress and bed. We bought a freaking 3,000 dollars worth temper pudic mattress and when it got delivered and assemble to our house , the stupid bed was defective. They sold us a defective bed!!! The mattress is sinking in because the bottom frame of the bed is defective. I called them and they said will take 2 weeks for the technician to come look at it at the house. So until then we can't even enjoy this stupid 3000 dollar mattress. Wow! So technician came last Saturday and said yes it's defective so he will send note to the store and the people from the store will call me to get update. Wednesday I called and ask how come nobody called us yet. I was transferred to many people who can't even assist me. Until 1 of them said the person in charge is not here today and will send email to that person so he will call me. Omg! Wasted my time! I waited Thursday and nothing. I called back again and I got hung up on the phone 3 times. Wow so professional huh? Friday comes I said can I just go to the store and dump this stupid bed and they said just wait until they call me to talk about it. They can't even answer who will call me? When they gonna call me? So I'm just gonna suffer right now with this 3000 dollars mattress? Supposed to help me with my sleep not to give me nightmares from this unprofessional stupid people. If next week I don't get a call from them yet. I will really dump this bed and mattress to the store I don't care if I hire someone to pick it up and house and I will dispute the charges on my bank. Don't advertise that your products are world class state of the art quality. Liars!!
Lauran was so informative on the sofa beds that Ashley provided. I knew exactly what I needed that day and he gave me the exact options I needed. Left with a beautiful new sofa bed!! Thanks Lauran!
Ben S and Richie are the Best . The gentleman deserves a raise. I am big on customer service they professional, went above & beyond to make sure I left Ashley’s furniture a satisfied customer.
Ben V and Riche were great! They helped us find the perfect bed for our two children and with a great price!
Vin and Richie Was very helpful to us I could not be more grateful coming into Ashley furniture today.. ❤️❤️❤️
Vin and Richie gave us the best experience of our lives. Fun, and knowledgeable and saved us a lot of money. 😊😊😊
Amazing location sales reps and managment were very welcoming!!
Customer service is awesome. As soon as my wife and I stepped into the door , we were instantly greeted by Ben and he asked what we were looking for. He found us the bed we needed and we couldn't be happier! Will definitely come here again.
Great customer service! Will be coming back again. Maria and Richy were amazing.
Maria and Richie customer service is the best at the hawthorne location defiantly will be returning for more stuff
great salesman Vin and nice friendly manager was a good experience shopping till my furniture was delivery, a total fiasco one the bookcase bed frames was damage they set it up for second delivery and to my surprise was damage too after this I move on to do my furniture shopping somewhere else.
Maria and Richie best !!!!
Frank was very friendly and wasn't pushy. He allowed us to take our time and helped us with any questions we had.
We bought a dining room set from Ashley furniture and paid extra for their protection plan for the fabric on the chairs and damage to the wood on top of the table because I have 6 kids and they spill. My kids did spill on the chairs (like I knew they would) and there was some gouges on the top of the table and I called Ashley furniture to come and fix it. They said we "waited too long to call" for the chairs and refused to clean or replace them ( mind you I called within a week of the kids staining them) and for the gouges in the wood the guy used a marker to color it in ( the marker didn't even match the color of the wood). It was a complete rip-off and I would never ever do business with them again, nor would I recommend doing business with them.
Stella was very helpful friendly great eye for putting pieces together I recommend her highly also I recommend Ashley Furniture here on Oceangate I've always had great service this is my third time shopping with them had a great time and if you want a great manager as for Richie he was extra kind as well.
Had great luck picking out the perfect bed! The staff were very welcoming and knowledgeable. Will definitely come back here!
Best experience on customer service, Ruben helped with every question i had and he was very friendly. Its always a pleasure to go into a place and have people like ruben, and richie to help with a great deal!
Rubin and Richie were awesome. They helped me get a great sofa.
The service was great! Very good info when selling there product and I’m very excited to get my new purchased furniture.
Gaby was outstanding and her Manager Richie was more than helpful as I expected. I’m an Ashley customer already and wanted my daughter to reap the benefits of Ashely’s fine furniture and deals. Gaby made the process easy and enjoyable. Thank you Gaby.
Gaby and Richie did an amazing job!
Great service from Henry and Richie!!!
Darrel Parker
Anthony Johnson and the manager Richie were awesome
Michael/Richie Both of them are very helpful and accommodating.
Do not shop here the sales people are not the ones to blame ,if you the customer make the mistake and shop at this low quality furniture overpriced nightmare then blame your self I did a huge mistake I regret the day I walked in to Ashley's homestore I got ripped off big time they sold me a defected bed that broke 2 days later . The beds I got to my children make so much noise and very cheap quality wood when we were shopping everyone is helpful but ones you buy and sign the contract there telling you indirect you are pretty much screwed and your on your own they gonna make you regret the day you were born I beg you guys save your money do not got through the stress they put me through . I have dealt with casa leaders many years and never had anyproblem I don't know why I listened to my wife this time to go to Ashley's I swear on my kids I'm writing this review to save the next customer from becoming the victim of these monsters take your business somewhere else and run away as far as you can from this company.
Pedro and Richie are the best! Looking forward to my next visit!
Pedro was an amazing salesman...he worked really hard to get us the best deal on our bedroom furniture and temperpidic mattress.....Richie and Abraham worked the numbers and made us very happy customers!!!!
Pedro and Richie were amazing salesmen. They worked hard to provide my family and I with a hell of a deal. Excellent customer service!
Gaby (salesperson) Richie (Manager) Completed satisfied with our furniture purchase. It took better part of an hour and both Gaby and Richie took the time to make sure that we had a great experience. Will certainly be back in the future.
Rubén was extremely helpful and polite from the moment we walked in the store. Once we decided on what we wanted he was very reassuring that we would get everything we asked for at the prices he stated. Would recommend Ruben and this store to family and friends .
My family and I had a amazing experience purchasing furniture @ashelyfurniture with Ruben Perez. Thank You Ruben!!
Had a great experience, I love my sofa 50% off. Thanks Ruben
Salesman was personal and very knowledgeable. No pressure sales and very helpful. Will definitely come here again. Love their selections!
Brian went out of his way to help us find the furniture we wanted. Great service!
Walked in looking for rug, walked out with a rug, two TV stands, and a plant. Managers there are pretty good on letting you know what you need.
Great job Richie and Shake! I got a fabulous deal.
Gabby and Richie were very attentive and helpful! Thank you Ashleys Furniture! Ill tell my friends.
Jeffrey was of much help and very respectful. Not pushy at all
Very friendly and helpful,. As I walked in. Thanks Brian Barrete..
Henry was awesome and very helpful when we were picking out our new living room! We would definitely recommend him.
Anthony and Richie are super helpful and nice.
Abraham the store manager is the laziest, worst employee in that entire store. He kept us waiting for 20 minutes longer than we had to, and when I walked over to see what was going on, he was just on his phone. I saw him walking around the store just on his phone. Then upon leaving the store he's sitting in the front, you guessed it, on his phone. Absolutely awful leadership, never once apologized for holding us up because he was "busy" scrolling on his phone. Deserves to be fired.
Went into Ashley furniture knowing what I wanted, but still became very indecisive when viewing the furniture I wanted. Thankfully, Rey was my sales person and was very patient, friendly, and all around helpful during my indecision! Very happy with Rey and my experience today.
Ruben, what an amazing salesperson! We weren’t even planning to buy anything, but when we changed our mind he made the process the most pleasant, smooth, and enjoyable experience! We are so pleased with what we purchased and are even more pleased with the INCREDIBLE customer service we got from Ruben. Thanks again, buddy!!
Richie helped me tremendously! Sheikh facilitated the deal. I couldn't be happier! Thank you very much!
Let me tell you about my experience at Ashleys! I came from living spaces and had a really bad experience with a sales rep so I had already gone in skeptical about talking to someone, when I walked in the store was flowing with customers and I was looking around for sectional, Richie approached me with a flyer and explained the promotions going on, Richie took his time and showed me every sectional they had to offer from stationary to reclining and he even drew my room out for me to make sure it’ll fit! After finding the right sectional he took me to try one of those adjustable beds, I never realized how important my sleep was and how it affected my everyday life. Richie showed me the best way on how to save more and by purchasing the mattress I received $300 in gift cards. Thank you Richie for making my furniture experience exciting! I will definitely be recommending my family and friends!
Lauran and Richie Let It Go are the best
Gabby & Richie really gave us a nice experience in buying furniture for my new townhome. We got everything for our entire home here. They most definitely worked with us on getting us a great deal, we were very pleased and surprised they gave us so many discounts. Gabby was very patient and very accommodating, and was a great help in offering her input in figuring out what we wanted. I would definitely buy furniture from Ashley's again. 5 stars for sure.
Great service and great prices. Ask for Anthony. If he’s not in then ask for Richie.
Lauran did a great job today selling me a couch! Excellent service. Richie also was super helpful!
Bernice is the best, shes so adorable, Manager Richie was equally as helpful-
Richie (Sales Mgr) and Ruben (Sales Associate) were so helpful and professional. They both deserve more than five stars for the way they assisted in giving us the courtesy and time needed to make our Tempur Pedic purchase. They gave us a killer deal with exceptional pricing and financing. I would highly recommend anyone to come and shop with Ashley Furniture (Hawthorne).
Pedro and Richie at Ashley furniture were extremely helpful and assisted us with all of our furnishing needs!
This is our second time purchasing furniture at Ashley’s Furniture. The staff is clear, courteous and knowledgeable about the pieces on the floor. We first purchased a number of pieces from Vin who was incredibly kind and has an instinctual understanding of what we were looking for. Recently, Brian helped us pick out a bedroom set. Like Vin, he was very knowledgeable about the furniture and expertly outlined the pros and cons of the furniture. We didn’t purchase that day but when we came back today, Ruben helped us close the transaction. He is cheerful and prompt and has a great sense of humor. He also called over his manager, Richie, who outlined our options and cheerfully let us know our purchasing options. Overall, shopping at Ashley’s has been a good experience.
The store is a scam, when you are at the store trying to buy some furniture sales and managers promised things that can not accomplish after the sale, I set a delivery day for what I bought and the sales person put a different date for delivery, at the time of the delivery one of the sofas was broken and did not accept the unit broken, I call the store and they said it will deliver follow Monday and still not deliver, now is been three weeks and now every time they keep saying the unit is on back order. The store is a joke
Cindy Gonzales was great!
Gabby & Richie helped me fast and easy. They were very knowledgeable of their products and helped me decide what works best for what I envisioned for my home. They didn’t pressure me nor did they seem pushy. They were calm relaxed and very friendly!! Highly recommend!
Rey was excellent
Gaby was very helpful in the process of purchasing my home furniture. I really recommend her with your furniture needs. She is pleasant, friendly, and goes the extra mile to help you through your purchasing process.
Lauran and Rey were awesome!! I’ll be going there again when I need to upgrade my mattress.
Lauran, Rey and Richie were awesome! Highly recommend buying from them!
Good quality furniture and great service by Manager Richie and salesman Sheikh. Thank you for your help
I'm so frustrated with this store. Ordered my rug two whole months ago. They told me it was on back order for a month. Ok, cool. Called to check on it after the month, they told me it was on back order for 2 more months ?!? Called again, they gave me a date within 2 weeks, called to confirm the date, then they said another date. Had to call literally 100x's because i kept getting ignored and no answers. They tell you they will look into it and call you back and they never do. It's happen twice with the same person. After repeating my situation over and over, i finally found out my rug was delivered to a city over 100 miles away, 2 days after i ordered it ?!? (Exactly) anyways. . . . . they had to re- order my rug and as of today, i still haven't received my rug and said it's schedule to be delivered late next week. Such a headache. I will NEVER order anything from here again. They never once apologized. Not organized and they don't give a damn about the customer after the sell.
Henr . Great customer service Patience and concern
Came her just to look and got a new couch! Stella helped us get a good deal with the best priced. It was fast and easy. She was very professional at her place of work . Only helped us didn't leave us and i love that. Made sure we had no questions left!
Gabby, my sales associate was absolutely amazing. She answered all of my questions regarding the furniture I was considering, spent hours and hours helping me decide on what pieces were best for my bedroom, living room and dining room and even helped me consider mattress options. She gave me the best price possible on all of the items I purchased and did so without pressuring me to select or buy anything. I absolutely would recommend Shopping at Ashley’s HomeStore with Gabby.
Jeff @ Ashley HomeStore was a pleasure working with. I came in with a few items in mind that I wanted to purchase. He was fantastic.
Ben V was great, not your typical pushy salesman but said he’d be around if I needed assistance. A huge reason as to why I chose to buy from him. Thanks Ben!
100% recommend Michael. He is very helpful and I came for only a couch but he persuaded me to get a temperpedic mattress and I love it. He also got me a table that they didn’t have in stock. If you come into Ashley’s furniture ask for Michael if he is here, he is amazing!!
Hi, My name is Alphonso This is my first time Renting a apartment and with the help of Lauren here at Ashley’s Furniture in Hawthorne On Ocean Gate. Lauren was a big help in helping me get the right Peaces of Furniture together. He example all the deals that they were having that day. He has great customer service, was very patient, and friendly. I left the furniture store very happy because I felt like I was saving instead of over spending. After everything was done he talked to the manager named Richy for us to see if we can get a 5 year warranty protection on my sofa. Richy also helps us get a better deal with the protection inly being $30 more. They both were great and I highly recommend everyone to come here and speak with them if you want to make your home look great.
Amazing deal! Just purchased 14 piece living room set valued at almost $3,000 for $1,000 (includes shipping and taxes!) customer service was also great, had help picking out and mix and matching the perfect set - ask for Rey! Super approachable, helpful, and great eye for design!
Nice service
BUYERS BEWARE!!! Go to Living Spaces(no commission) or anywhere else but here! Worst customer service I have ever experienced in my life, from management on down. Someone mentioned it felt like shopping at a used car lot, and that's exactly what it is. They work on commission and it's very obvious. THEY get your money and the rest is hell. I ordered 4 stools that were supposed to be counter height, they sent bar stool height. I called the same day of delivery and told them they do not fit under my table and they said absolutely no refunds or exchanges. I even offered to pay a restocking fee. The manager then said "whatever" and hung up on me. Such a horrible feeling after spending so much money at this store. They really need help with their customer service skills. I didn't realize I went to some cheap little furniture store that is so desperate to make a sale that they will not make sure a customer is satisfied with their purchase. FYI they sent me an extra accent mirror that I was honest enough to return to the store which they gladly took back! But I guess honesty and integrity mean absolutely nothing to this store! STAY AWAY
The service at this Ashley Hawthorne furniture store is the worst i have ever encountered. As i was politely speaking with a sales associate by the name of (Armando), he was totally rude as to saying to me (Whatever) for a question being asked about an order. Armando also has the nerve to purposely hang up in my face as i was talking. I have purchased a lot of furniture from this store and totally hate i did and was warned to make my purchase from another Ashley store like on (San Vicente and Venice) or Living Spaces in Torrance. I'am currently working with a rep from Ashley corporate and better business bureau, as they stated that this is not a customer service practice that they want to carry out the Ashley name. Just wanted to warn purchasers like myself that work hard to buy nice things and get treated with good customer service. As a reminder this is one of the only Ashley stores that do not accept exchanges if the item is wrong, so you better take a day off to make sure not to have anyone else sign for your product or your stuck.
I'm the type of shopper who likes to be left alone until I have a question. I don't want a sales pitch the second I walk in or about the first thing I check out. I don't want someone standing over my shoulder the entire time I look around. With that being said, if you're the same way, go see Michael! From the second I walked in he didn't hover or try to talk me into anything that I wasn't interested in. He greeted my husband and I, told us about the Memorial Day promotions and told us where he would be if we had questions. He gave us lots of info when asked and totally took care of everything we needed. You definitely won't be disappointed when you see Mike!
Ashley's Furniture has Horrible delivery standards and service. Beware this company will charge you anywhere from 99.99 dollars to 149.99 to deliver to your home, only to have UPS to deliver somethings. The bigger items was delivered by Ashley's but the part UPS was supposed to bring was/ is the problem because I still have yet to receive. My order had two different UPS tracking number the earlier package by one day was not delivered. Ups stated unable to complete deliver verify address. The very next day UPS delivered my second package and brought it to the door. When I realize the first package was not delivered I contacted Ashley's Furniture because I was not proved tracking numbers for neither packages. Ashley proved the tracking number and stated the package was delivered. I insisted it was not upon checking the database it was confirmed I did not and something was wrong with my address. I asked the representative to confirm the address by proving it to her and checking it was correct. After verifying I informed the representative, I received the second package today so nothing was wrong with the address. Furthermore, I receive my maul from the post office, amazon,UPS, and Fedex have delivered here. To make a long reference short. I have made at least five to six calls to Ashley was told a supervisor would call me regarding this matter I have yet to receive a call. Moreover, UPS was called at least 6 to 8 calls if not more and still have not delivery my package. I called on Friday and spoke with a supervisor whom called amd documented a case. I file a complaint regarding rhe package at least four times. The UPS thats has the package and rhe supervisor guarantee it wiuld be delivered on Monday it now Tuesday and guess what it still not deliveted. Keep in mind ever time you call it is at least 45 to 2 hours wasted on the phone. If you decude to buy go with a different delivery method or you could be me.
Cindy was really helpful and she sounded knowledgeable and nice.
Had an amazing experience. The greatest customer service. Very knowledgeable about the products they carry. Definitely we’ll be coming back! These guys are amazing Richie, Abraham, Micheal and Laurln greatest customer service is exceptional you won’t regret coming here for purchase. Thanks again guys!
Came to purchase a Tempur-Pedic bed and the staff was extremely helpful with explaining the different options and models. They were very professional, patient with all of our questions and great at making me feel at ease with my purchase. Waking out feeling extremely happy with my purchase and customer service experience. A shoot out to Lauren, Michael and Richie! Thanks Guys.
Ozzie was so patient and helpful in assisting us make the purchase we wanted. We originally started with a set of couches and worked on the purchase of additional items for hours. Then the misses spotted a different set of couches and changed the whole layout of the original purchase and pushed things back an additional two hours. Before we knew it we were there for nearly half a day and Ozzie and his management team were very patient an understanding throughout the whole process. They all definitely get an A+ rating from us!
As soon as we walked in everyone was pleasant and willing to help. A big thanks to Oswar and his hard work and determination to help us get our dream couches, we were fully impressed. Shows how much the workers there care :)
Adam and Richie were great help while we were shopping for a new couch! Would love to shop with them again.
Henry and Richie Are The Best!!!
Bernice Soto was so awesome. She worked with my family for over a week to help us get the perfect couch for my home. My son has special needs and was super active when we stopped by, but Bernice was patient and kind. Thanks for the great customer service, we’ll come back again.
CINDY
Cindy
Great experience Jeffrey greeted us at the door and showed us exactly what we were looking for in a couch and made it easy. Will return for future furniture purchases!!
(Translated by Google) There is excellent quality furniture. (Original) Hay excelentes muebles de calidad.
Gabby and Richie were Very helpful and gave us a great deal! 👍👍👍
If I could give these people ZERO stars I would. I bought a leather reclining sofa from them about 3 weeks ago, and when I sat on it for the first time after getting home from work I knew immediately this was not the the comfortable sofa I sat on in the showroom. This sofa hurts the whole family. The back pokes you in the middle and when the feet are reclined the back and seat don't come together well, leaving no support. I called them immediately and was told it had to "settle" Now I've had many sofas and none had to "settle". So 2 weeks later a guy sent by them came out and deemed the sofa structurally sound. No surprise there, but even he said everything's subjective. He also said that out of all the stores he works for, Ashley is the WORST in terms of complaints. They have a no return policy, unlike LIVING SPACES which has a 7 day return policy. Does this company think I would go to the trouble of taking them to small claims court if this sofa was comfortable??? Absolutely short sided, rotten customer service. They just keep repeating that they have a no return policy. I don't even want my money back, just a comfortable sofa to sit on. See you people in court!
Lauren was a fantastic salesman; very attentive and informative. Answered all our questions, knowledgeable. The manager, Oichie is also great.
Lauren, you were amazing help finding the right fit for our home thank you.
Benjamin V. Did an excellent job helping my to get the products that suited my needs. His knowledge of the products is exceptional. His customer service skills is 11/10. he went above and beyond to get me the best deal. I am thankful for Ben's service
We went to Ashley's this weekend to buy a new dinning room table. Adam was great to work with. He wasn't pushy, and had a great sense of humor. He gave us space when we needed it and was very helpful. He made the shopping experience pleasurable instead of pressure filled. We are very happy with our purchase and the service we received.
Ray was the best. She had great patience and knowledge.
Service was great. Jeff gave me a great deal and answered all my questions and concerns. I bought a living room and dinning room in the past and was very happy with the quality; hemce why I also purchased a bedroom set and tempurpedic mattress
Cindy was great. We were confused about what we wanted and very iffy. She was patient and helped us find exactly what we envisioned. She is truly a professional!
Definitely recommend it. Michael the salesperson was great in all aspects, great customer service, patient, gave us our space when needed and very helpful. I’m a very picky buyer and was very satisfied with all his service. Also, Richie the manager was wonderful. Easy to work with and helped us a lot. We will definitely go back to this store for future purchases and recommend it to friends and family. If you are looking for great furniture quality, great prices and customer service this is the place.
Rey and Richie were of great help picking out a new sofa set and dining table set. Would totally recommend these two for all your furniture needs!
My girlfriend and I came into Ashley furniture and we met with Richie and Lauran. We were coming to furnish our brand new house and we didn’t know if we would find exactly what we needed but thanks to the help of these guys we were able to get everything we needed for our entire house in one day. He gave us an exceptional deal and even better everything was in stock so it was going to be delivered that same week and we didn’t have to wait at all to have our house ready. Talk about an amazing experience, I would definitely recommend this to family friends and anyone else out there that needs any help with furniture.
Sheikh was absolutely wonderful! He was very patient.. I also love the fact that his name is so closely spelled like mine❤
Richie and Frank helped us today to find a couch for our place. They were both helpful and kind. As first time furniture buyers we were so nervous investing, but both of these employees made us so comfortable in our purchase. We would reccomend this store to anyone looking for some amazing service with some awesome furniture! Thank you Richie, Frank, and Ashley Furniture.
Fantastic experience here at the Hawthorne Ashley location! Came in with a budget, Frank came right to work finding us something that would work that we would be absolutely in love with. When it didn’t quite work out, Richie could see exactly how in love we this little chaise couch and we’re able to bring it to a place where it was able to fit into our budget. 10/10 customer service, I would recommend this store to anyone!
richi is awesome give the best deals
Went to the Hawthorne location on Saturday looking for a headboard. We were greeted by Mike as soon as we walked in, he was very nice and had a smile. Told us about the specials and proceeded to help us out. He gave us our space to look around and once we found what we loved he gave us a killer deal. We walked away with one of the nicest beds in the store plus a drawer chest! I couldn’t be happier 😃 Mike and his manager really made sure we got the best deal possible. I will be returning in the future.
I was helped by Bernice she made purchase super easy and gave me all the special available.
Quick and easy
Great buying experience!!! Loved it
Great service here. Worked with Ronnie to get a great deal on a bed set and dining room table. Our sales representative was knowledgeable, helpful and not at all pushy. I would definitely recommend this store and I will definitely be coming back!
Great experience with my bed purchase tonight! Thank you again Mike, Vin, and Richie
She was extremely helpful,nice,friendly, and patient she helped me to find the perfect bed for my needs and overall she was very helpful
Taurus was the best go see him down at Ashley in Hawthorne ‼️‼️
So many options of furniture to Choose from
ABSOLUTELY the worst furniture shopping experience of my life! I had to literally demand help, the 1st employee i encountered (Joshua C) was extremely disrespectful, arrogant, and knew nothing. He pointed to the front desk & told me to ask them where the products I were inquiring about were (after he pointed in one direction of the store and told me to look there; mind you, I had already walked the entire store looking for my (2) brands). So I happened upon the front desk where 5 employees were sitting with no customers and not one tried to help. I DEMANDED to speak to the supervisor, who was 'unavailable. ' In the end, thanks to Ben S. , who knew the store layout and the products, I was able to find my items and decide which I was going to purchase. Further beware: always check online price as they were lower, the store will quote you a totally higher price, but have to honor the online price (also, different stores and salespeople will quote different prices as well). In the end, I found an even better price through an independent retailer who sold ashley furniture ($40 less for loveseat and $40 less also for delivery). Feel free to message me and I will provide you contact info.
We were helped by an amazing staff member, Ben Silverstein. He was very welcoming and helped us find exactly what we were looking for, he informed with the special deals they were offering and made sure we were happy with our purchase. If your looking for any furniture definitely go here and ask for Ben, he is a great salesman.
beware of scams ---hello community!! after buying my dream bed room set from : ashely furniture home store . , things took a turn for the worse !! from start to finish !!! so bad til i"ve been very stressed out !! . 1. the frist bed i picked out . just before delivery i wad told there was a recall on that whole bed room set . . 2. so i had to pick another set . that took time !! 3. and more money . , i was stuck in a rut !! 4. i pick out the new bed . . the delivery dates were all mixed up . no paper work at all was given since ive had my remote control bed . . its not that great. i almost wanted to send it back . but i had already given my old bed away . . since i kept this ashely furniture bed . they have been calling me daily for a payment !! even if its one day pass due . . . the month of october they posted my money to someone eles account once they get your business its a dund deal . no one to answer any questions, take your calls, they ignore you when you go in the store. to talk to the manager . the people are nice until they get your business @ lease for me . . ive also read other people complaining. community read it for yourselves !! im stress , upset , angry , the service is poor , unprofessional. not customer friendly. after the use of my coupons !! ill never shop there again !!!!!!!!! sharing is caring . . thats why i posted this . . to be aware . . and. beware !! take care people . . and god bless im a senior citizen and a concerned people person . .
Great experience!! The team is very friendly. Joseph and Lydia took their time to ensure we we're satisfied with our order and went above and beyond to help us find what we wanted.
Great customer service I would definitely recommend to anyone.
Joseph was really nice and knowledgeable. He was willing to work with us and help us. He explained everything clearly and thoroughly and took his time. His manager Rich was equally as helpful.
Mike and sales manager rich are simply the best, you gotta go to Ashley's in Hawthorne they know how to treat people right!!!
Great customer service. They helped with all of our needs and made everything easy for us. Definitely recommend for anyone looking for furniture. Ruben was very helpful thank you!
Mike and Rich did a great job helping my wife and I out and gave us a great deal. Well recommend them at this Ashley's to everyone.
They are AMAZING AT SELLING! BEYOND HORRIFIC ONCE YOU'VE PAID! Customer service doesnt exist! I regret ever doing business here! I was charged and sold the WRONG livingroom set, the dining table set I purchased and bought are damaged! I would have been better off buying from offer up or a swap meet!! BUYER BEWARE! DO NOT SHOP HERE!!!
dont shop here!!!! you're better off picking up a couch from the curb!!!!! these jerks offs are awesome and nice whe selling to you, after all is paid for the nightmare begins!!!! zero customer service!!!! zero appologies!!! zero zero zero and a bill 30 days later! my salesman of 20+years experience sold and sent me the wrong livingroom set!!!! the dining room table chairs were defective and instead of replacing them, i have to wait for a tecj to come to my house to make sure they're defective!? then they'll decide if they should be replaced or fixed. this place is so horrible!!!! do not shop here!!! its a waste of time money and they treat you like shit!!!!!!!
We were well received at the entrance of the the store by a sales person named Ben. We told him what we were looking for ( a pair of recliners).and he showed us the type of recliners we had in mind. Ben , showed us the recliners and the three different colors they had, Ben also asked to sit and take our time in trying out the glider and recliner chairs. We did not feel rushed into buying the recliners. We did purchased the chairs.
This was the worst experience ever. The sales lady was a total liar. She told us if we did not like the furniture we could return it ANYTIME. Beware...this is a cash and carry store! Once it’s in your house you cannot return it EVER! It’s yours! Also, she told us we have to buy the warranty on our furniture to get the furniture under warranty and to get the 40% discount being offered during their sale. Our $800 bed came without a foundation for our mattress and this was the “sale price” for just the bed, not the rest of the bedroom furniture. We had to pay $300 more for it. Total ripoff store. I have Ashleys furniture in 2 other houses and it was a total different experience! I’m done with Ashleys forever and I paid cash for all our furniture for our apartment. They ruined what should have been a fun experience. I hate hate hate the bed!
Ben Silverstein helped us out when we came to look at furniture. He was extremely friendly and knowledge and we because of him we had a great experience! Thanks Ben!
Micheal was extremely helpful in helping us select furniture and with the pricing. His background in interior design was also valuable as he was able to help guide us with the coordination and flow of all the furniture pieces. Also very professional and kind. Overall, great experience at Ashley's because of him!
Michael was awesome. Attentive, knowledgeable and very helpful. Highly recomended.
Pedro was great! :-)
Pedro and Richie provided excellent customer service. They were friendly and enthusiastic. Very happy with my bed frame and mattress! Thank you!
We worked with Ben Silverstein. He was very friendly and worked with us to find what we liked and wanted. He made our experience very positive. Thanks Ben!
Owen was great! Such a sense of humor which made my shopping experience so much fun! Very pleased with my purchased. Cindy his co-worker & Richie the Mgr were wonderful as well.
My husband and I came into the Hawthorne location to furnish our new apartment. Michael assisted us and he was amazing we furnished the whole place in one stop!
Jeff is a fantastic salesman. Very friendly, helpful and professional. Five stars all the way!
Cindy helped us find a sofa combination for a triangle shaped room. And told us about the military discount. No pressure but super helpful. Can't wait for our new sofa and loveseat to be delivered. The Hawthorne store location has a huge selection. Thanks again Cindy.
Micheal was great.
Benjamin valencia
Owen was very awsome thanks for your help
This was my first at this location , I use to live in Las Vegas and visit their stores often. Champ made my experience here PERFECT! I’ve never received service like this at any location. His sense of humor, suggestions & ability to make me trust him. I will be back as I continue to fix up my place!
Too expensive today.
The staff was very pleasant and helpful. Michael showed me everything I needed to see to complete my purchase of a sofa and recliner.
Cindy and Lauran and Richie are the best people in the world, go see them for the best deals
Araceli is THE BEST!!!! Sale women ever!!! She showed us the definition of what every sales person should be! She is every polite she was Very patience with us showed us different styles and models of sofa beds we were looking for! She met our needs we will definitely come back to her thank you soo much!!! Plus she speaks Spanish an that’s a plus!!! The whole staff gave Is wonderful I would recommend this store to all my friends and family!!
I’m really happy with my purchase and the excellent customer service provided by Ray. She was very patient and informative. She Rocks!
Richie and Pedro are the dynamic duo!!! They listened carefully to what we were looking for and worked with us all the way to the end. We could not have been any happier with the outcome. They were patient and understanding with all the concerns we voiced. They are huge contributors to making our dream home look even more amazing! Once again, thank you so much Pedro and Richie. This Ashley's furniture store is definitely a place to go. Every visit has been nothing but a great experience. I am definitely a loyal customer here.
I recently visited the Ashley HomeStore in Hawthorne California to look for a sofa. I was greeted immediately after entering the store a Sales Representative, (Mr. Ronnie Rushing) who was curious, patient, and knowledgeable, and who answered all my questions concerning the types of furniture Ashley has. I was at the store quite a while and took up quite a bit of his time, but I never felt rushed, and felt that he was genuinely interested in assisting me in finding the perfect sofa for my home. Mr. Rushing also showed me the mattresses that Ashley has explained their features, and if I had not already purchased a mattress last year, I'm sure I would have also purchased a new mattress. I just want to say the service I received was simply, "EXCELLENT".
Tonight, our family purchased almost a whole house full of furniture and had the best experience with our sales rep, Michael. Michael was not pushy or aggressive, and was awesomely pleasant to deal with. He went above and beyond for us and was very generous in providing us a great deal. The sales manager, Richard was also very personable and kind in helping to close the deal. Thank you, Ashley Furniture, for the extremely positive experience. We will definitely be back and to anyone looking for a rockstar sales rep, please ask for Michael! Blessings & Happy shopping!
Benjamin Valencia helped my wife us find exactly what we were looking for. Very patient and helpful, willing to answer every single question we had without a doubt the most helpful person we’ve come across. I definitely recommend you ask for Benjamin Valencia when you visit Ashley’s.
Nice clean store. Sales person was motivated to make the sale. A pleasure.
Visited Ashley's Furniture in Hawthorne and was extremely happy with the service Stella offered. My parents were looking for a set of couches and Stella helped them find the perfect set. She was very attentive and her patience was outstanding!!
I was very satisfy with the employee Pedro for helping me purchase several pieces of furniture . He gave me a good price discount and his manager Richie was very nice and aprove . I highly recommend
Leanne gave great customer service! She helped me find just what I was looking for. She was awesome :)
The customer service was amazing. Once we had chosen our set and the sale went through, nothing but nightmares. First, our delivery was delayed two weeks. Then , I had to have them deliver our couch and love seat prior to other items that were on back order. When the couches were delivered, they sliced the couch with their box cutter. It took two weeks for a "inspector" to come by and take photos just to receive an email stating they need to send the replacement piece to me and then have their tech come by and fix it. All while not even receiving the rest of my order. Never, ever will I shop with this company ever again.
Think 100 times before you buy. I bought all bedroom furniture pay $2000. And its just 6 months all furniture start to collapse 1 by one. Sucks. Now i have no way to return
We’re from Oxnard, California and went to Ashley HomeStore in Hawthorne, California (about an hour away) to look for bed and couch and we ended up buying more than what we needed. Michael Patriarca was amazing. He was very helpful and definitely knows what he’s selling. Very excellent service! We will certainly come back here again even if it takes an hour. No one can beat their service! They deserve more than 5-star rating!
Anthony & Lauran were both very nice & helpful! They were very informative. I love my new bedroom set :)
I had a great experience. Ruben was very helpful, very patient and professional. I really recommenced Ashley’s and especially Ruben.
Go see Darrell & Richie they will definitely take care! There the best
Excellent service! Ask for Owen Hampton, tell him Robin referred you.
Great customer service with Ben Valencia he guided me throu the whole floor made sure i was satisfied with what i wanted on top of that went above and beyond to help me find the best price along with Richie his manager very high recommend and will send customers over his way thank you
Our sofa was delivered and we noticed later that day that it had a hole in the fabric on the side. . we had bought a warranty. My husband called them and they said that if it was delivered with a defect then they'd send someone out to repair it. We scheduled a date and time. That date and time, no one showed up. We got a phone call at the end of the day saying that the person 'had an incident' and that's why they were a 'no show', (no phone call at the time or anything, and we'd waited in over a 2 hour time period). They wanted to come out later that evening, but we were going to be out. No one has called us since to set up an appointment, I suppose they're hoping we will not pursue it. This is bad customer service and not acceptable, not good business ethic at all. . .
The store manager in Hawthorne has a very bad attitude and wasn’t helpful with minor issue. The problem when I called their customer service, they revert me back to the manager, of course I didn’t go back to him and my problem wasn’t solved.
Lydia is the best Employee she help us to find the furniture we like it thank you Lydia for all your help. And also the Manager Mr Richie is very help full give us A good deal thanks for both
The experience went smoothly and the employees were able to accommodate us based on what we could afford.
Horrible Order a mattress set and was suppose be delivered at 630 pm and it’s 10 pm on a Friday night and I called and they said maybe an hour or two that midnight
We went to Ashley Furniture to look at a new bed frame and ended up purchasing a new mattress to go with the frame. Staff was very friendly and and provided a great deal and an exceptional experience. Highly recommended!
Lydia is the best Employee she help us to find the furniture we like it thank you Lydia for all your help. And also the Manager Mr Richie is very help full give us A good deal thanks for both.
DONT COME HERE. I bought furniture in February here it is, almost April, and I have still not received 50% of my furniture. This is ridiculous! I'm paying for furniture I don't have! My entire experience was awful. I had a new salesman who was new and I feel not quite ready to be on the floor yet, by himself at that. He would tell me incorrect information and prices then when I asked another salesman who responded with correct information he would say "I was just joking. " No help, no energy (would sit down a lot) or enthusiasm, no recommendations no nothing. I was pretty much on my own. When it came down to paying for furniture the entire process was 3 hours! At one point I even left the store d/t waiting so long. The manager had to come and help but during process would attend to other situations while we had to wait until he came back. Totally unprofessional and no respect for the customers time. I'm a paying customer I should be attended to first and foremost. A salesman had walked out the front door with furniture and I guess they have a policy where he could not do that. The manager stopped and went to reprimand the employee, that took several minutes. That could have waited, especially considering the amount of time that it was taking. I set up a delivery date, they said they could only deliver my furniture in 3 weeks because it was coming from the factory. How about I get a call on Friday (furniture purchased on Sunday) saying they are outside of my house waiting to deliver my furniture. ARE YOU KIDDING ME!! No phone call to say that they were bringing it earlier was placed. I was pissed!! Finally my furniture arrives and we have one obnoxious delivery man. Was rude when answering questions. I understand they can't set up the lamps or shelves in my fireplace but geez why do we have to get an attitude from him when we asked him if he could cut the box open. I don't understand why they can't fully assemble tv stand/fireplace. This store and service doesn't even deserve 1 star. You've been warned.
To anyone looking for both quality furniture & customer service I highly recommend to visit Ashley's Hawthorne's location. & that you ask for "Owen". My experience overall today was successful, I brought my mom to help her find a specific dresser & Owen was very patient & helpful. There was never any pressure to push a sell or buy any item, which I appreciated! Overall, it was a pleasure doing business with Owen & his mgr Richie, both very professional, helpful & willingness to work with us till we were satisfied. Now my mom is super happy & we will be back! Thank you Owen for all your help & your mgr Richie too; for making this a positive experience. Its not every day I see quality cust. svc. so when I do I give credit back. Keep up the good work! :)
Great Customer service!
Just mass market furniture. Not a great deal either. I went in for a mattress and found a bunch for as low as $349 in queen, but for some reason, all of their king size mattresses are $900-1000 no matter what the queen price is.
Amazing staff.... Everyone in the store was very helpful helping me chose my new furniture for my home.
Cindy was a pleasure to work with, and will be referring my friends. Richie was Absolutely Amazing. So helpful and handsome.
Really bad customer service.if I can give this zero stars I would. My husband and I been looking at furniture store to buy a living room set and a dining set for our new home. We always heard good thing about Ashley furniture so we figured let’s go check it out. As we enter the store no one greeted us. As we were walking around wondering which couches were sleeper sofa still no one came to help us. Then a sales person walk past us not even asking us if we were interested in any he acted like we weren’t even there. As we decided to leave and as we were walking out the door another family came in and was greeted and ask what they were looking for or what they can help them. We figured we would take our money and business some where else. Now on when people tell us they want to go to Ashley furniture I tell them to go check out bobs furniture first.
Bought a mattress from Sterns and Foster Reserve collection. Needed space in order to make my decision. Robert and Henry were great staff and not pushy. I will be buying more furniture from them.
My husband and I were looking for a bedroom suite so we went to Ashley Furniture. As soon as we walked in, we were greeted by Ben and he helped us every step of the way. We must have lucked up because were having a 74th anniversary sale. Even the manager, Richie was very nice and helped us save even more money! We had a great experience and will definitely use Ashley Home Store in the future.
Worst customer service over the phone and in person
Nice furniture , but everything was overpriced, even at 50% off....so I imagined what their mark up is...
I had a fantastic experience. The Sales Manager Richie was very helpful. I am recommending Ashley's to everyone.
I would rate Simon a 6 if I could. He paid close attention when I told him what I was looking for, and walked me all over the store (a few times :-) patiently showing at least a dozen variations until We finally got to the mix of pieces I’d be thrilled with. He was also so friendly, upbeat, and intuitive that I experienced none of the stress I usually feel when making these types of purchases. Also this location is great, and parking is hassle free. I highly recommend!
They helped me find exactly what I needed from the moment I walked in the door. I’ll definitely come back if I need more furniture! Ronnie and Richie were both a big help! They also had great deals on the furniture at the time for their anniversary event. I got my furniture 50% off on a credit card with 0% APR so you definitely have options here.
Really extremely bad customer service including delivery service. I bought a dining table set here (Ocean) and it's a nightmare to return these poor quality products: the color was different from the description, 3 out of 4 chairs were wobbly, and one of the chairs was chipped upon delivery (noticed it after the delivery guys left). I will not purchase furnitures from this store including online store anymore. The in-store and the Ashley online store are not linked together thus you can't use the store credit for online products. And the dispatch department people were extremely rude: I spoke with Gesele and Karlene. There were no efforts to help. The whole process was worst experience I've ever had. The only person I can say thank you is Cammy, the manager of the store who was the only person that listened to and apologized.
My Saleswoman Araceli Maya is the greatest. She gave our family her personal attention and a Good deal on the furniture. There are not enough positive adjectives to expressed how well we were treated, professionalism, patience and the great deal. Richie was just so delicious and the greatest. This store has a customer for LIFE!!!
We went into the store today and we received superb customer service from Lovely and David. We walked out a very happy and satisfied customers. I would recommend this Ashley location because they truly believe in customer satisfaction. A big kudos goes out to Lovely and David thank you both so much
Owen Hampton was efficient and very helpful! Suggesting and asking questions to fit my needs and wants .. excellent service !!! I will be back and I will also recommend To my family and friends!!!
WORST customer service EVER!! I bought a sectional that was set to get delivered and I was told that they would call me two days prior so that I could confirm my appointment time. Two days prior I called the store bc I had not received any form of communication to confirm my time slot. first, I was left on hold for over 30 minutes!!! And then when I actually talked to the manager, he was BEYOND rude and unprofessional. He told me to "calm down" because their policy had just changed and they didn't have time to call the customers. . . NOT my problem. he then went on to yell at me over the phone bc Their policy had just changed. . I will never buy from this store again and I will be filing a formal complaint with the corporate office
Purchased my leather living room from Ashely's home-store. Ask for Oswar, he went above and beyond his job duty to make it all happen. On the day of delivery, customer service was on top of it. I was able to track my order with no problem. Delivery is FREE
Pedro and Richie are amazing. Great to work with. Thanks for all your help.
Just want to give a quick review for Pedro and Richie at Ashley furniture. I came in looking for a greyish couch and literally found the exact color I was looking for, a greenish-grey slate. I can’t thank these guys enough for working with me on the price like they did. I can’t wait for this thing to show up!!
I ordered this on Black Friday and got it delivered on December 9th. Upon delivery of this sofa the delivery guys damaged the apartment stairs and other places. I have filed claim with AshleyHomes since December and they have denied the claim now stating they did not damage it. This was my first transaction with this company and because of this terrible service my mother is now facing a $1200 charge from the landlord and other negative issues. The neighbors and I saw the damages being done infront of our eyes and have provided all the photos and everything to their department but they are denying everything. Because of this one transaction with this company my mom is facing this charge and possibly legal actions from the landlord. My mother is disabled and do not have that $1200 to pay the landlord for the damages that this company has caused. She only had that little money to buy this furniture on Black Friday but this company is basically ruining her living situation.
Brian was fabulous. Thanks
Gabby was fantastic and helped us out with everything we needed and was able to answer all of our questions.
On November 2018 few days after Black Friday. My wife and I walked into this store and got helped by a sales Rep named Simon. He was very patient with us and really helpful. We ordered a living room set (couches, tables, lamps and other decorations) and a dinnin room set too. Simon, informed us that the table sets for the living room were in back order and would arrive on January 2019. My wife and I were okay with that but, little did we know. The weeks past by and we received the couches, and dinning set too. Then January came around we didn’t receive the table sets for the living room and time went by and no one called to informed us that they got back ordered (again) until early feb. After way to much calls from my wife and I we decided to go in person to the store and figure this out because we would get the run around through the phone. At the store we talked to a manager (bald guy don’t know his name) he then asked us to pick another set of tables and a girl there name Lupe would give us a call a few days after to give us the tracking information. Well, a few days passed and she never called so, I had to call. I talked to nadalie then she couldn’t help I got transferred to Sarah she checks on the system for the new tables we picked and turns out that Lupe never even placed the order for the new table set. This place is so unprofessional I will never ever purchase anything from this brand or this store. They lie to you they don’t give you solutions they keep you running around with no answers. Do not buy anything From this place unless you want to wait 3 to 4 months to get everything you ordered. Now feb,28th 2019 I finally got my tables for the living room been waiting for a solution since November. I decided to take out my lamps from the boxes (finally took out the lamps until now because I didn’t have tables to sit them on) I started to assemble the lamps and notice that 2 pieces are missing. I called the store customer service and after waiting 30 plus min someone by the name of Danita picked up. I tell her what’s missing and she has no clue or idea of what it is. I ask her how long will it take and she tells me “I’m not sure because I don’t know what’s missing”. She then tells me that I have to call another number so I can make a appointment to have a tech come over and figure out what I’m missing. This is so disappointing why would I want a tech to come over when I’m telling them the part that’s missing. It’s a waste of time to send someone out here and figure this out and then keep waiting another week or two for the parts to finally finish assembling the lamps. It’s redicoulouse how this store is managed and the way they process things. I had a very bad experience with this store and because of that I will never purchase anything from here again.
I went here around 7:30pm on Tuesday evening on 02/26/19 and one of the showroom hosts, was so rude when I tried asking her about inventory. I am looking for a recliner that also swivels for our nursery, and we found a chair at that location that we liked, but it didn't have the swivel feature. When I went to ask this employee if it offered any types of swivel recliners, the employee looked me and my boyfriend up and down, and just said no and kept walking without asking or offering us any other types of help. I was ready and willing to make a purchase then and there for a chair that I liked, and due to her rude attitude, we will not be back. I don't feel like showroom hosts should discriminate against potential clients based on age or race, which I feel like she did both. My boyfriend and I look young, and she immediately disregarded us, even though we were eager to make a purchase. Very disappointing.
I just bought a bed set Pedro was assistanting me and Richie the manager was awesome and very nice very understanding and they work with me with all my prices you guys should come shop at Ashley furniture store they really treated me good happy and ready for my stuff thanks you guys
If you want not only your money, but your time, as well, to be wasted, purchase furniture through this store! I've tried ordering two couches now through this location and both orders have been continuously pushed back from their expected delivery dates. Even worse, their customer service team is complete trash!! The only thing their manager, Ashley (ironically named), was able to tell me was that her "hands were tied," and she was sorry. The only positive experience I had was working with the sales rep, Lauran. I hope this company quickly gets their priorities in order because customer satisfaction isn't even on their radar.
Pedro and Richie. Excellent customer service and listened to our needs
Best Customer service! Daryl helped us find our new bed and furniture at a great price! Left the store feeling confident and satisfied with my purchase.
We walked in with ours mind set on buying the recliners we had seen on our previous visit, but ended up getting something even better. We got a great deal. We were helped by Owen. He was extremely helpful and answered our million questions very patiently. Couldn't be more satisfied with the whole buying experience. Thanks Owen!!!
My fiancé and I was so happy to purchase from Ashley Furniture Store because my mother had previously shop with Ashley Furniture. We purchase a bedroom set and paid out of pocket for it and no financing. Some of our items have been damage from the delivery team. I love our bedroom set but keep in mind the delivery team sucks. I had to fit my own bed because they were to sorry to fix the rails. The tech guy did came in fix our mirror dresser because that was damage. Our problem is our lamps. We received the lamps damage. I told customer service that I do not want to keep a damage item because it’s damage. To make the story short in simple we have been going back and forth over this lamp situation just waiting for our lamps to be delivered unbroken, but unfortunately they took the lamps off the invoice and talking about they can’t see the lamps we purchased on their end. I have to go to the store to show proof we paid for the lamps and that it is on our invoice. We have yet to received a refund because we have to go into the store when my partner is off work to get our refund. We really wanted the lamps but not damage lamps. It has been so frustrating that we decided to just go to the store on Friday and get our refund. We are first time shoppers at Ashley furniture and our experience was not so good. I have a ashley furniture gift card that I received for giving them a good review after I purchase for them. I deleted the review because customers need to know the truth about this Furniture company. I really want to use the gift card but my partner and I is unsure if we want to shop again with Ashley Furnitures. We was planning on purchasing a new living room set and a desk but are unsure. I will update if can about our experience tomorrow getting our refund back.
I went into the Hawthorne location looking for a new bedroom set and am blown away by the quality of service that Pedro gave me! He was able to help me find exactly what I was looking for at a great price! The pieces that I purchased are amazing quality, and I look forward to having them in my home for many years. I will definitely be back.
My fiancé and I was so happy to purchase from Ashley Furniture Store because my mother had previously shop with Ashley Furniture. We purchase a bedroom set and paid out of pocket for it and no financing. Some of our items have been damage from the delivery team. I love our bedroom set but keep in mind the delivery team sucks. I had to fit my own bed because they were to sorry to fix the rails. The tech guy did came in fix our mirror dresser because that was damage. Our problem is our lamps. We received the lamps damage. I told customer service that I do not want to keep a damage item because it's damage. To make the story short in simple we have been going back and forth over this lamp situation just waiting for our lamps to be delivered unbroken, but unfortunately they took the lamps off the invoice and talking about they can't see the lamps we purchased on their end. I have to go to the store to show proof we paid for the lamps and that it is on our invoice. We have yet to received a refund because we have to go into the store when my partner is off work to get our refund. We really wanted the lamps but not damage lamps. It has been so frustrating that we decided to just go to the store on Friday and get our refund. We are first time shoppers at Ashley furniture and our experience was not so good. I have a ashley furniture gift card that I received for giving them a good review after I purchase for them. I deleted the review because customers need to know the truth about this Furniture company. I really want to use the gift card but my partner and I is unsure if we want to shop again with Ashley Furnitures. We was planning on purchasing a new living room set and a desk but are unsure. I will update if can about our experience tomorrow getting our refund back.
I went into the Hawthorne location looking for a new bedroom set and am blown away by the quality of service that Pedro gave me! He was able to help me find exactly what I was looking for at a great price! The pieces that I purchased are amazing quality, and I look forward to having them in my home for many years. I will definitely be back.
I came back to change my review to 1 Star. The sales reps were overly nice when they were trying to make a sale, but the minute there is an issue with your delivery they give you the cold shoulder. I should have turned around and walked out when I heard another customer up in arms demanding her money back and telling a manager that she should have shopped at Jerome’s instead. That was my sign, shame on me for not listening. It will be the first and last time I shop with Ashley Homestore.
Great service by Michael P. Walked in only wanting to purchase a new bedroom set, walked out with not only the bedroom set but also a tempur pedic with an adjustable base. Extremely satisfied! Ask for Michael
Cindy was extremely patient with me during my decision making did not rush me at any time. She was very resorceful as well.
Walked in to the store was met with a smile and a positive greeting. My experience was more positive than the greeting. Bought a beautiful new sofa sleeper. Thank you Stella
Went in and bought a sofa sleeper, excellent service by Ben Silverstein.
Stella was very helpful & helped get the price right for the purchase on our new furniture!
Frank was very helpful throughout the entire Process.
Came into Ashley’s Furniture Store today hoping to get a mattress considering I had to return my last one since it was giving me terrible back pains. Ron went above and beyond in helping me find the perfect mattress. Along with the rest of the wonderful team including Richie. Definitely recommend Ron! Super helpful! Customer service was phenomenal. ✨ Will definitely be returning for future purchases
Darrell was very helpful from initial contact over the phone and my trip into the store. I was looking for 2 items and he did not pressure me to buy more. Richy the sales manager assisted in the transaction and was also very efficient. I will definitely come back for my future furniture needs!
MR BEN MY SALESMAN VERY patient AND courteous REALLY ENJOY MEETING MR BEN WONDERFUL SALESMAN WAS HAPPY With The furniture I purchase WOULD COME ONLY IF MR BEN WAS available THANKS SO Much FOR HAVING A VERY Experience SALES associate LIKE MR BEN THANKS AGAIN ashley’s furniture company BEAUTIFUL FURNITURE CORNELL JONES 👌🏿💕
Very pleased! Michael C. Patriarca was very helpful, knowledgeable, and patient with all my questions. Truly great experience!
This is my very first time buying furniture. I was a little nervous, but also excited. I also wanted to add. Thank you so much Leeann Herman who made me feel comfortable with my decision. She did sale very well for me to buy it. Thank you.
Great service Friendly attitude and personality Would love to have her again Welcomed my daughter and I with a comfortable environment
Adam was a great help and was able to get us a great deal on a new couch.
When into Ashley Homestore to purchase a bedroom set and Stella Pacheco was excellent, very helpful. Maid it a very easy and pleasant visit. She is very professional, highly recommend you see Stella, thank you for all your help. 5 Stars
I Have had the worst experience with this location here at Ashley's furniture I ordered a sectional sleeper two months ago and have not received my couch yet first delivery did not have a sleeper and it second delivery the truck broke down third delivery my purchase was damaged here I am two months later with no couch I want my money back today I will never do business with Ashley's furniture again. Be where of this location they will not let you speak with a manager they will keep you on the run around the whole entire time without trying to really help you
Came in to Ashley's furniture store Michael helped us out he was very nice, helpful, and very patient, kind, he let us shop around without pushing us or making us feel like we were rushed, he gave us our time and our space!
Amazing customer service at this store, the have a very knowledgeable staff and the manager Richie got us an amazing deal. I purchase a tempur- pedic matress and adjustable base. I really recommend this location for all your furniture needs.
By calling me to help me figure out what the issue is with my bedroom set-up
Lauren is great he is the best salesperson in the store Richie the sales manager is awesome
We went to this Ashley's because the sales rep and manager at the other Ashley's at the Long Beach Towne Center were kinda rude and didn't want to work out a price. The manager just kept saying nope we can't touch this at all. . . so we left. Later in the week we went to this Ashley's and we met Henry. He was amazing. He helped us with a new mattress, adjustable base, and bed frame. And him and his manager worked out a great price for us. . and they also had a deal going on, so we decided to go back today to buy a night stand and a dresser to go with our bed frame. And again he hooked us up with a better deal. So bottom line, ask for Henry. He is very helpful with every question you have and will try his best to give you the best deal.
Darrell Parker at Ashley furniture @hawthorn, CA did a fantastic job at advising and helping in my purchase for over 20 items for my new home in using small and large items with trem ndous patience and resolving several issues that came up. Richie is the sales manager and he came at the end and helped resolve remaining issues and gave me a great service and fantastic price. Very happy with the service!!!! Built my trust 100%
Great customer service ! Great deals !
Wonderful experience at Ashley HomeStore! Lauran Bikhet was very knowledgeable, patient with all of my questions, and generally helpful. I’ve tried a lot of couches and finally found one at this store. If you’re in the market for a comfortable couch and great customer service, would recommend visiting this store.
Ashley's furniture sales defected mattresses and refuse to do anything about it because it has stains. I havent had my mattress for over a year and I wouldn't be complaining about it if it wasnt defected. avoid Ashley's furniture. greedy company
From the moment I walked in, I was pleasantly greeted by manager Cammy who quickly introduced me to my salesman, Adam Mandel. My experience shopping for a bedroom and mattress set couldn't have been more pleasurable. Adam was friendly, professional and extremely knowledgeable in all items throughout the store. After meeting with another helpful manager Joey, I completed my purchase and will receive my items in 3 days. All in all, my overall experience will have me returning when I need to purchase more furniture/accessories.
Lauren was Great. He is the best! Handsome Richie was Great also,
Friendly and helpful people. Good salesman. Mr. Valencia is a very nice salesman. Thank you
Excellent store to buy furniture they even have a finance option if you apply for their credit line and get approved huge selection of furniture definitely come here if your looking to buy furniture great selection and friendly staff!
Ron was great!
Thank you Brian for helping us and being so accomodating with everything. We appreciate the great customer service! We will be back for more stuff, that is for sure! We definitely made the right choice at Ashley’s!
Richie is the best
I just love miss porche at Ashley Hawthorne she is truly the best she goes above and beyond without her a lot of us wouldn't e even come to Hawthorne
Darrell Parker assisted us today in our purchase of living room and Dining room furniture. He was very professional and not high pressure salesman. Assisted with questions but allowed us our time to shop. I would recommend asking for him to help you.
Henry was a very helpful and very friendly. I highly recommend him if you want a great experience.
We had a great experience with Lauren Biker as our sales person. We are setting up apartment for our son. Lauren offered us various options and was very patient with us. We will definitely recommend him if you need furniture.
If you're looking to purchase furniture and or mattresses Make sure you go to Ashley Homestore in Hawthorne. I've been to many Ashley furniture Stores and coming to this locstion is well worth it. Make sure you ask for Adam. I've veen coming here for the last 4 yrs and only deal with Adam. He's the best sales person around
Ben was a wonderful salesman during out visit and I highly recommend that anyone interested in purchasing furniture go see him.
Great service love this store 🤩😍I will be coming back to visit Michael thanks
After days of debating if I should even complain. . here I am. . . unable to shake the customer "lack of service" we had. My husband and I came here to buy a coffee table for our living room. We were greeted by Benjamin. Benjamin gave us a cold welcome, and couldn't even be bothered to finish his sentence or look up from his phone. We shrugged it off. . . and decided to look around. We were immediately drawn to a lift up coffee table, as we tried to flag Benjamin down. . he slowly came over to us. At first, we thought he was giving us a comfortable distance so we could just look. . . but we soon realized that it wasn't him being a good sales man, it was him not giving a damn. Instead of helping he took us to a screen and told us to pick what we wanted. (We brought him to the table we wanted. . . he had the sale. . . all he had to do was work with us on a price) I'd like to add that he was playing jazz music from his phone. . . and refused to look at us. I was starting to become offended, my husband is a pillar of patience. . . and gave him more time. Benjamin finally wore my Husbands patience down when he looked up from his phone and said, "I play jazz to get me through my day!" ((I'm sorry we inconvenienced you so much by coming into this furniture store to buy a piece of furniture)) Long story short, we left. Went to Living spaces, and bought a table there THAT SAME AFTERNOON. We were treated warmly, offered help, and everyone was so kind and knowledgeable. From the floor managers to the delivery guys. We have our new table already. We love it. WE WILL NEVER COME BACK TO ASHLEY FURNITURE (In the past, Ive bought whole sets from this chain. . . I will never give them business again)
Great staff! Deante, mike, and Lauren were soooo helpful! My bed set looks beautiful and the mattress is a great buy! My delivery went well since I responded and communicated with the automated system. Everything is set up easy and smoothly! The biggest thanks to the customer service associate, her name isn't ringing right at the moment but she was Hispanic, natural brown hair, slim and sits close to Deante's office! She helped my financing and credit application go through smoothly. It's best to be patient and listen to all the great offers
Always a great experience shopping here; Sales Associate (Alfredo) was exceptionally easy to work with. Let’s face it, when you are furniture shopping last thing you want is getting followed around (a little space goes a long way); and that’s what I love most about this store. Once I was ready and needed answers on some pieces, Alfredo was available to assist and provided detailed information on my selected pieces and not to mention got me an amazing deal on cost and financing.
We came in looking for a new bedframe and was approached by Frank. He was so helpful and efficient. Appreciated his honesty and positive attitude.
Frank helped me with my purchase. Great stories and great advice. Would shop again here
Frank got us a great deal on our couch!
Valencia
Came in just to “look”, ended up with a new sofa set. Brian was very helpful, professional and gave me a deal I could not resist! Thank you for making my experience painless and successful!
Lauran is an awesome man that helped us find the best mattresses for our entire family. I have made the best deal of my life and will recommend him to anyone shopping for mattresses.
Came to Ashley furniture in dire need of a couch and was getting desperate. Simon help me get a great deal with excellent customer service and a great price. The manager Richie was also very helpful and speedy with their service. I will DEFINITELY be back to do more business in the future!!!
Richie store manager was patient listened to my concerns, addressed issue and made my shopping experience amazing. I've been a long time Bay Area -NorCal Customer recently relocated to Los Angeles Area now their customer. Shop to you drop!!
Vin was incredibly helpful and went above and beyond for my husband and I who are moving into our first home as newlyweds. Richie also helped with a smooth and easy checkout!
Brian was very friendly & professional; he went above and beyond to help me with my purchase. I will definitely be back!
Henry is the best and Richie is the nicest
Vin is amazing !!!!
Eddy was super helpful, very happy with my purchase!
Michael is the best!
Alfredo Gomez was very helpful answered all my questions and accommodate my delivery date.
Wonderful experience!! My husband and I came in looking for our first bed for our apartment. Ben V and Richie were very helpful! They helped us choose the perfect mattress and made sure that we were able to get exactly what we needed that still fit our budget. We will defiantly be coming back for all of our furniture needs now!
Ben V provided me amazing service from the moment I walked in to the second I walked out! He got me and my newly wed wife our first bed and we are in love with it! Thank you very much to the people of Ashley's Furniture and management!
I received excellent service from Frank and Richie. Thank you guys for helping me take a new mattress home.
Received great service from Frank he did everything in his power to help us take a new mattress home. Thank you sooo much for your help. You go beyond your duties.
AVOID AT ALL COSTS! I just bought a dining set from these crooks and they screwed me! We bought some benches and chairs but the idiot salesman did not tell us that the chairs are on back order! And now the date keeps slipping and their customer service is epically horrible! The a-hole I spoke to, Richie (a supposed sales manager) told me to "calm down," when I called about it. NO apologies for the misinformation or scam they pulled in trying to get us to buy this set. We never would have bought if we had known we wouldn't get half of it for two months! It's not worth saving money - the store is ghetto and so are the sales people. You've been warned! Really should be ZERO STARS!
I purchased a floor model clearance buffet/server. Araceli helped me. She was SO friendly and cheerful! She made my shopping experience fun, easy, and pleasant. I love my new dining server. It's beautiful! Overall, my experience was great.
Eddy is the Best!!
Ask for Michael, excellent customer service!
Vin and Richie
Ben V
It was a great service to show us around with the options.
Amazing customer service. Bryan, Richie, Ben v. Has done a great job. They were very detailed and help made my buying experience very easy. I will definitely come back. Thank you guys so much we truly appreciate.
The sales person, Arceli was very professional, knowledgeable and pleasant. I have made numerous purchases from Ashley Furniture for furniture over the years. I am very satisfied with the products and prices.
Adam Mandel was great at first but then he added wrong items to my order and when they were delivered and I called him and Deante the store manager about it they tell me that even though the mistake is their own they will not be replacing them. I have gone through the channels of Ashley Corporate office and they are happily helping me rectify my order but the fact the the salesman who profited off of my order and the store manager who’s responsible for his employees are blatantly telling me that they are not going to help when the company tells me that these things happens all the time and it will be corrected. It just seems like the salesman and the manager are just trying to avoid negative marks for their mistakes this is also not the first time Ashley has sent me the wrong furniture and I have gotten it fixed in the past do unfortunately I have to update my former review after having such a negative experience once everything has been said and done.
Bought a furniture set from here over a year ago and STILL have not received all of our furniture. We've visited the store and called more times than I can count, only to be told that the manager isn't there and will be working so-and-so date. When we call back at that time, he's "in a meeting" or he'll "call us back immediately" (which he never does). We don't even want the furniture anymore at this point, we just want a refund, but no one will help us. Horrible, horrible customer service, don't shop here.
You must carefully inspect item(s) ordered before accepting the entire order and keep a good record of the transactions. First delivery, they failed to inform me one item was backordered, so I could not assess whether or not it would match the piece they did deliver. It was sent back until both pieces could be delivered. Also, contrary to what may be promised, they do not check their products before sending them out. I had the a dining set sent twice with the same problem of wobbly dining chairs. When the entire order was rejected, there were problems trying to obtain a refund. The system showed the order was cancelled, but no money was to be refunded. The matter had to be sent to the corporate office to figure out. Staff is nice and seemingly professional; however, I ended up with no ordered furniture and no immediate refund.
Really helpful stuff
Do not buy from these crooks! When my girlfriend and I purchased a couch from them they had it delivered by a third party. When the couch was delivered and we discovered it was too large for our home, the movers who were hired by but not employees of Ashley furniture informed us that all we had to do to return the couch was to contact Ashley furniture within 72 hours. When we contacted Ashley's the next day they informed us they had no return policy and the couch was stuck. Numerous attempts to reach store managers were met with rude responses and false promises from junior employees. When we finally contacted the corporate office in Wisconsin, a representative promised us the regional manager would be in touch within two business days. He never contacted us. When a store manager finally responded by email he said that he could facilitate a trade if we came into the store and picked out something new, but could no longer offer any discount (their prices are wildly inflated to allow salespeople to make "deals") when we refused on the grounds we no longer wanted to do business with Ashley's, the manager stopped responding. Continued attempts to contact the store by phone were met with false promises of call backs. Don't be deceived by the "deals. " Customer service after purchase is horrible. Their whole game is to move furniture off the floor, and one you paid they could care less about how you're treated.
Richy was great and the best and a good help for today thank you 😁
Adam is am all star of Ashley furniture at hawthone! I would buy anything this guy would sell me because he is soo helpful and courteous! He just dont try to sell anything he seeks what’s best is for customer needs and their budget! Bought my whole wedding furniture and house furniture from him! He is amazing and Richie the sales manager was also super helpful with everything! I had couple of questions about my reordering and Richie literally explained me everything line by line! I had awesome experience at this ashley furniture and would definitely revisit for all my future needs.
I purchased furniture over a month ago for a second home located three hours away from me. Drove up to the home to be there for the delivery. I received a phone call from the delivery people stating that they did not have the recliner I purchased and they no longer make it. The recliner matched the sofa I purchased, so needless to say, I no longer wanted the sofa. I was so upset that it took them this long to let me know, I canceled my whole order which included a dining table plus two bar stools. Ashley just lost a customer. (Doubt they care) Update: They told us we had to go into the store for a refund, he did. They told him they had to send a check and it would take 7-10 days. It never came. He went back to the store and they had no record of his refund. They said they would take care of it and it would take another 7-10 days. It still didn't arrive. They say he needs to talk to corporate. He has left messages and emails with no luck.
Stella is just incredible, if you are lucky enough to get her you won't be disappointed
Worse customer service! They hardly answer their phone when you need them, and when they answer they are so rude. They are only nice to you when you arrive and try to buy. I have given them two chances, stupid me. Avoid this place!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
