Ashley Store Huntington Beach, CA

HORRIBLE EXPERIENCE. Ashley Furniture online and the store not taking responsibility for anything. Save yourself the hassle and buy from stores with good customer service. Lots of miscommunication, it’s ridiculous for such a big and well known company. Here is my email I sent with details to customer service (I called and they could not supply me with the Huntington Beach location manager address...weird)-- Hello, I am extremely disappointed with Ashley furniture. I called Ashley in Huntington Beach on 11/7/24 regarding the credit for warranty. They explained the side table is not in stock anymore so I would need to use the credit. I explained I have a whole matching bed set (bed, side tables, dressers) and I want a matching side table to complete the bed set and so it’s not mismatched. The employee said he would look into it and call other stores to see what he could do. I got a phone call and email two days later from Ashley customer service on 11/9/24 that the piece of furniture was in stock and it would be delivered to my house. I arranged my whole schedule so I could be home (11/13/24) for the arrival. I got an email confirmation and noticed it was for delivery at my old address, even though I gave my new address to the person over the phone. When I went to change the address online, I had to change a different delivery date. I rearranged my schedule AGAIN in order to be home (11/16/24). I emptied the dresser and moved it out of the way to prepare for delivery. I got an automated phone call from Ashley that said my order would be delivered at 10:10am. I checked online tracking and it said my order was one stop away. I waited for over an hour and there was no delivery and the phone tracking changed to “unable to start”. I emailed customer service online and they said it will be delivered still, I just have to wait the whole time window. I was not confident in the answer so I also called Ashley customer service and they gave me no answer as to why the order was canceled and couldn’t provide me the number to the delivery drivers. I was told a claim case number was made 09897992. I ended up calling Ashley furniture in Huntington Beach and explained the situation since online customer service was no help. I ended up being told there was no delivery order even put in and I shouldn’t have received that phone call and emails. I asked what the store could do for me for the huge inconvenience. I explained I want a matching dresser for the rest of the bed set. I was told they can’t do anything and they can only give me the credit and I can use it if I want. I am EXTREMELY disappointed in Ashley furniture. I moved my whole work and personal schedule to be home for this delivery. I even had my dog sitter pick up our dogs that morning so the dogs wouldn’t be in the way for the delivery drivers. For this huge inconvenience and mistake on Ashley’s end, I am asking for Ashley to make this situation right to a loyal customer. I have purchased several items from Ashley and I can’t believe this happened and that Ashley is doing nothing to make up for it. If I could get even just two side tables that are similar in color and material to the rest of my bed set that would be enough. I have attached photos and evidence. Please email or call me back with what Ashley is going to do. Please also forward this email to whom it may concern.

As soon as we walked in, we met Pam here in Huntington Beach. She was so helpful gave me information I didn’t even think to ask and ended up bringing our son and wife back and bought exactly what they wanted. She helped us get discount for black Friday and scheduled everything in less than 10 minutes. Beautiful sectional we were so happy!

Shopping was easy at the store, huge selection of items. We purchased a couch and ottoman from Kay, he was nice and knowledgeable. We would definitely shop here again!

Love the tables. Makes our new break room look great. Penny, our person at Ashley was a gem. Very professional, knowledgeable and most importantly, very personable. She made a big difference!

Good customer service.

My husband and I were assisted by Pam, wonderful sweet lady. Pam was very helpful and knowledgeable about the products and services offered by Ashley. We found the perfect sideboard, after looking on-line and many other stores. It was a very quick and smooth transaction. Thanks Pam!

Beautiful store with quality furniture and decor. We were assisted by Pouya who took the time to help us mix and match our favorite pieces.

We had a great experience with Tommy Tran. He was very helpful and not pushy at all. We also appreciated his store manager’s help.

Quickly processed phone order as well as honored my Veteran's discount. 🇺🇸

Greeted and helped immediately. Ashley had just what I wanted.

Bad company all together. The mattress I got was completely misrepresented and miss advertised as “ultra plush”- turns out it was level 6 out of 10 on the firm scale. With 12 DAYS to return the mattress, they sent a “technician” to my house on day 13 knowing that the timeframe to return would have passed. The technician put his hands on the mattress, pushed it down a couple times, then said, “it feel soft to me”, then left. it’s all about bait and switch and terrible customer service. GO ANYWHERE BUT THIS COMPANY!! Don’t be fooled by the generic email below. They don’t care at all. I already emailed them and called MANY times and was told there was nothing they could do about it. In the end, I had to buy an entirely new mattress. After two months of sleeping on cement. $1004 wasted because they refused to be honest in their advertising. Once they get your money - they turn their back on you. Fraudulent advertising and unethical treatment.

Wow I was so impressed with not being pressured to buying anything. We visited different furniture stores and here at Ashley furniture Vern and Tommy went out of their way to answer any questions we had and they were very helpful. Plus I was happy with the choice I made in the living room set and the price was right.

Thank you Penny for getting us a good choice and a good price on our new bed! Thank you for also helping us choose a frame and decide on a boxspring for the mattress, also thank you Ven for helping us get processed further! We are excited for the delivery of our frame and boxspring! Thank you!

Ashley handled the problem right away and I was happy with the result

Christine did amazing, she was patient and addressed all our questions and concerns. She was very professional, I will be recommend her to anyone wanting to buy furniture.

I can rate it 5 out of 5 specially when I faced some issues they all got solved when I met pouya (store manager) they are taking care of their customers , thanks Pouya .

My visit to our local Ashley Furniture store was a great experience, Jeff was the sales person who helped me out and was not pushy in trying to sell me something. I found the couch and loveseat that I was looking for and I’m excited to have them delivered next week.

The sales representatives added a 749.99 warranty which I did not consent to buy. We had no discussion of a warranty whatsoever. They just added it. I’m going to file a complaint with the BBB.

To say we are disappointed with our Ashley experience is an understatement,customer service was terrible our issue was first highlighted in early August and took until mid October to be resolved after numerous visits back to the store where we made the purchase and numerous emails to customer support. We won’t be shopping with Ashley again.

Great products at a great value, white glove delivery was well worth it!

Tonny at the Huntington store was very helpful and got us a great deal. We love the leather reclining sofa, dining table, and TV stand we purchased!

100 percent satisfaction.

Went in to find a recline for my mom, salespeople were very friendly and helpful. Scheduled to have it delivered at her memory care facility and everything went smoothly and perfect!

We had an issue withe the coach we bought. The Service tech that came out to fix it was incredible. The sale person That we dealt with new everything about the product. We will be coming back for our next purchase.

The salesman was great, their customer service is horrific. Bought a couch, one of the pieces made it too long so we asked to return one of the 7 pieces. We were a day late due to my wife came down with COVID and they told us to pound sand. Will never shop there again, once you leave the store they could care less about you. So much for customer service.

Wish I was leaving a positive review but we had a frustrating experience. We ordered a leather sleeper couch. Had to refuse twice because of quality issues. Even delivery guy made comments on quality. Talked to management at HB store and they were rude and acted like we were being difficult. We finally agreed on 3rd attempt because I loved the look of couch so much. They set it up as VIP delivery and acted like they were doing us a favor (Salesperson was good, it was management that was rude).VIP meant they unbox and inspect prior to delivery. . The night before, they sent photo. It appeared leather was gathered and lumpy on back of couch, I replied questioning it.. no response. They delivered. It was lumpy on back of couch but since we had up against wall, I accepted it. However after sitting on right side, board on back cushion creaked so loud with every move. Had to call for repair right away. The sofa is beautiful and we’ve purchased from Ashley’s before about 10 years ago and had a good experience. But something has changed with service and quality. .

Very nice wonderful piece I am so happy! Comfortable and classy and great customer service. Will be back thank you!

Pam was incredibly helpful and patient as I was choosing new storage for my kitchen. I chose it somewhat non-traditional option because I loved the material and the mix of glass and wood which gives a modern warm vibe to a very small apartment space. The furniture is beautifully crafted and the delivery process was easy and quick.

Went to shop for beds... GREAT salesperson (Vern)! So helpful and knowledgeable. Appreciate the service and would highly recommend.

Jeff A was so helpful and was awesome! He helped my family get all the furniture we needed for our remodel. Thanks for all the help Jeff!!!!

My wife and I spent several hours picking out living room and dining room furniture with the help of Jeff Asano and left there feeling quite pleased with the products and the help from Mr Asano. There was never any pressure on us to pick certain items but rather Mr Asano gave us product information that helped us make our choices.

5 stars! We had a wonderful experience with Pam and the store manager! They were patient, informative and friendly. We had a seamless experience purchasing our new couch. We highly recommend!

Vern at Ashley furniture is the real deal 1950’s customer service we all dream about. He helped me today and stood out in this world of order online and no customer service or anyone to answer. He is professional, knowledgeable, and knows his product. Highly recommend Ashley Furniture Huntington Beach. Talk to Vern. He’s a pro!

I visited the Ashley Furniture store while visiting in Huntington Beach, CA and had a wonderful experience. Patricia Plummer was wonderful and spent a lot of time and energy helping me. Even though I let her know that because I lived in Northern California I would not be making any purchases on that day, she was still SO helpful in helping me understand how I might be able to make a purchase for delivery if I found something that I liked. She followed up with a phone call a couple of days later to give me details of how that would work. All in all, I spent approximately 2 hours looking, asking questions and getting very educated on all the Ashley furniture I was looking at. Highly recommend this store for anyone considering a furniture purchase of any kind.

Jeffrey helped us throughout the process of finding and purchasing our first couch with insightful and useful information.

I bought 1100 dollar chairs, two of them and the chair is broken making noises on on the massager and jerking. The guys who came to my home did not complete their job and I have been on the phone with customer service for 20 minutes trying to schedule an appointment for them to fix it. I asked to speak with a manager and the woman in customer service told me they don’t have a manager. I asked for a replacement for these chairs that I got LAST WEEK and they told me I can’t get a replacement, a technician can only come look at it and fix it. I did not spend 1100 per chair for there to be issues not even a week later.

I just purchased a table and I need help to load it in my vehicle, Kevin and DJ were both so very helpful. They took the time to remove the table legs and carefully placed each piece in my car. I am grateful for them taking the time to help me.

Kevin was super helpful with my loading process. As was Christine the day I bought our headboard. Thank you!

I went to the store today at Huntington beach and was assisted by super friendly and knowledgeable Neisha Tran. Customer service was superb, super fast transaction, no BS marketing to upsell something we don't need and was very direct. She's sooo helpful in giving us a discount too. Thank you Neisha. Ashley firniture is lucky to have you. Will definitely comeback! Now we will just be waiting for our sectional.🥰

Kevin in the warehouse was amazing! Super friendly! He greeted us with a smile and thanked us for shopping at Ashley! He made this purchase a great experience!

We went to Ashley Huntington beach today. Great experience and our sales representatives Ms. NESHA TRAN. She was very nice and knowledgeable about the product also she was friendly. After all me and my daughter bought the sofa with great deal. Outstanding service and I am very pleased.

Had a wonder experience buying our couch, this was the best experience we have ever had buying furniture. Thank you Josh Reding the store manager and Pam Plummer for all your help!

Just bad customer service

Worst furniture store to ever go too. I have never seen such bad customer service. Please save your time and money and don't come here. They do not acknoledge you whatsoever and are really rude.

Pamela was an amazing person to talk to about my daughter’s room. She guided me in the right direction to find what I was looking for and took the time to explain the dimensions and prices. I felt very comfortable and at ease with how she handled everything. Thank you for your help.

I would caution against buying anything from here. they sold me a sofa which started peeling right after 1.5 years. They also sold me a 5 year warranty but when I filed a claim they said peeling is not covered and this is happening because of user handling. Which was not true. I had repeated discussions with Ashley employees and the warranty company but no use. After posting this review they responded with standard " is there anything we can do" and did nothing as usual. Bad quality products , higher prices and deceitful business practices. Businesses like these do not last long.

Niesha Wash very nice and efecient everything.👌

I recently moved into a new apartment in the area and was referred to Ashley - and to Pamela in particular - by a friend. Pam asked the right questions and took the time to really understand what I was looking for. And because I needed several pieces, her knowledge of the inventory helped me to create that certain "look" I was after. I'm very pleased and will be back for more. Thank you Pam!

They were very helpful from the moment i walked in and because i knew what i was looking for were also able to tell me about the promotions going on, which were great ! Buying and setting up delivery was easy, great experience.

BEWARE OF "FIVE YEAR - ZERO INTEREST" FINANCING PROMISE Scammers. My husband and I purchased a sofa set from this place from salesman Samuel. What a nice guy! He was so welcoming and personable; talking with us about family and smiling in our faces. He promised us a "five year, zero interest" financing option which he and my husband talked about multiple times during the interaction, and again during purchase. It's one year later and we get a $700+ interest charge. Looks like he got us!! When he checked the contract, we realize he snuck it in that we would only be on a "12 month no interest" plan. Ashley customer service is of course no help. It's already been sent to the credit agency and they "can't do anything for us" except promise to have the store manager call us (which of course also never happened). I am not writing this review in hopes that Ashley will care about their sneaky salesman, because honestly I imagine they know it's going on but don't really care. Just want other people to be aware and double check your contracts.

Ernie was amazing! We had great customer service and pricing!

Rance was super helpful and knowledgeable! He made it super easy and quick to pick out a couch ! Great location.

We are very happy with the service Niesha was the best! Ronen the supervisor very nice person! We are very satisfied with Ashley store 100% Thank you

Out of all the Ashley's Stores, the Huntington Beach location is the nicest one in both content and staff.

Professional team 👏

I was greeted by Bruce at the door. He allowed us to browse the store without hovering but was available to answer the many questions we had. He showed us a great deal on three items based on what we told him we were looking for and we ended up purchasing the items. Bruce was extremely polite, helpful and not pushy.

I really choose something useful for me today！I met Niesha，she helped me figure out everything I need,she was so nice and patient. I like the Huntington Beach Ashely store!

The store has so many options for our Sofa purchase. The Price is competitive. Ms. Niesha is very welcoming and knowledgeable. She helps us to pick the right Sofa suitable for our needs and the financing for the purchase. It was Great

Very good shopping experience. Pamela was very helpful and friendly. I have purchased from Ashley before and the quality of furniture is very good. I definitely recommend this store.

Hello this is a update to a Small Apartment size hide a bed. I'm a caregiver. I sleep in this for my daughter. I specifically asked about the bars underneath as I have Very bad back and Joint pain. I was told this was all a flat service on the bottom where the memory foam is. Welp, I slept on this 2 nights. There are bars going right into my back. I haver slept and I expressed my concern to the salesperson who could have beef alittle more honest with me. 800 dollars is alot to pay to be unconformable. Shame on you for wanting to sell rather then be honest to your customer. 😞

One of the items came broken, coffee table. I called the company and left message. No reply yet. The new coffee table should immediately. I am waiting...

Shout out to Niesha T. ! She was the most patient, helpful and friendly salesperson I have ever met! She took the time to show us various items without being too pushy and she really took our needs into consideration. I would recommend Ashley’s Furniture to anyone, because of their great deals and their amazing staff! Thank you, Niesha!

I wanted to share my recent experience with Penny at your store. I was truly impressed by her professionalism and friendly demeanor from the moment I walked in until the moment I left. Penny was incredibly helpful and displayed a wealth of knowledge on everything I was looking for. While I initially went in for a few items, I ended up getting pricing on some furniture for my second home, which I will be purchasing soon. Penny is a true professional, and I believe you are fortunate to have such a dedicated employee on your team. I look forward to returning to the store for future purchases knowing that I will receive excellent service from Penny.

Great service , a lot of choice .will buy again.

NICK is the bomb! We came in and was taking care off right away. Great personality and down to earth!

Neisha was very helpful and funny! She helped us pick out a bed frame, bed, dresser and bedding. Great customer Service! 👍👍

Patricia was very helpful and pleasant.

Pamela was amazing - she was the only sales support that helped us in the store. Sadly one of the guys ignored us until he saw that we were looking to purchase; which he then tried to take our business from Pamela. My wife and I have always loved Ashley quality - although pricey; they do have great quality fortunate and have amazing protection programs. Highly recommend asking for Pam next time you come in.

I just bought a bed from this store. Niesha Tran helped me to find just the right bed at a very reasonable price. Her knowledge of the products was helpful in making my decision.

When I come to Ashley in Huntington Beach store Niesha was extremely helpful and pleasant.also DL team was excellent

I’m giving 5 stars , I appreciate the time and patience from penny . She was our sales representative and helped us , she was very thorough and was patient to help answer our concerns . When u come here Look and ask for penny!

Everyone was very friendly and knowledgeable!

Super grateful for Pam she was so patient with us and got us the perfect couch for our little family. This is our second purchase at Ashley Furniture!

Today is Weds 5/1/24 and just left the store at 6:12pm. BF and I walked into the store around 6pm. For the first time ever, we were never approached by one single person offering to help. We don't usually like to be bothered when shopping but we like to know who's available to ask if we've got any questions. They had about 5 sales people on the floor. Not a single person said hi or even made eye contact. Multiple people just walked in by. Really bad service. Maybe their weekend sales people are better or more attentive? Maybe we weren't dressed nice enough? Who knows! But won't be going back.

Nick really helped us out in choosing a great bed and mattress! Polite and kind

I went into the store looking for a new leather sofa. I was very impressed by the overall experience. All the team members were extra helpful and knowledgeable. I never once felt pressured. I ended up being helped by the store manager Josh who was more than accommodating. He answered all my questions and made sure that I was happy with my selection.. It's been a month now and I love my new sofa. I'll definitely be going back here whenever I need to upgrade my furniture. Thanks again Josh for all your help.

Great experience! Nick Moua helped us out and he did an amazing job. Helped us find our dream dining table and we couldn’t be happier! Thank you!

Had a pleasant experience at this store. Ask for Nick. He made us feel at ease and confident throughout our entire buying process. We love our new dining table.

I searched online but needed to see the sofa in person. Jeff Asano was wonderful He took me directly to it and then highlighted the accessory pieces. At one point we even took the pillow outside to check color in natural light. Could not ask for better customer service.

Sue was very nice and friendly! I appreciate she went the extra mile to make sure I was comfortable and happy with my decision to purchase the couch ! Very helpful thank you

Amazing help from Pam. The quality of furniture is so beautiful.

Jeff was amazing! Very helpful and efficient. Took the time to educate and help us furnish our home!

Great store. Friendly and helpful. Got my folks a new bedroom set and the experience was excellent. Go see Jeff Asano. He is wonderful!!!

Have been in this store twice in the last 2 weeks and have had nothing but amazing experiences. If you’re looking for new furniture, this Ashley can’t be beat! I was helped by both Penny and Aya, and my wife and I couldn’t have asked for better people to work with. Both were so helpful, kind, understanding, and knowledgeable! But every employee I spoke to was kind and welcoming!

Had a great furniture buying experience with the help of Penny she is amazing extremely helpful and great communicator would recommend her to anyone who wants to buy furniture

Very nice customer service and everything perfect

AIA not only speaks French and Arabic or English , she is the best seller store has

Sales person Aya did a great job helping us with getting furniture. She was patient and took care of our needs!

Nick was friendly and was very helpful during our visit today. He went the extra length in helping us build the sectional we wanted. We couldn’t be happier with the couch we purchased.

the moment I walked in to Ashley's I felt welcomed the atmosphere in this store is great , on my first visit my initial contact was with Jeff he is a delightful Asian man and very informative in answering any questions you may have, I didn't feel pressured by his customers service, he was awesome! There was also a white gentleman that jumped in at a point and answered my questions his energy was matched with Jeff's, both were just so helpful. I decided to come back (the very next day) I brought my husband into the store to show him items that interested me from the day before... again we had that great customer service from the sales floor an African American woman with short silver hair, the second we walked in the store we felt welcomed, we took our time browsing around the store and never felt pressured into purchasing Items.On my third visit,...(yes, I came in here 3 days in a row) I was ready to make my purchase I met with the store Manager Michelle who was a delightful African American woman, she was very helpful and informative, she talked me thru credit and financing options, I was approved and able to schedule delivery of my new items. She made the whole finalizing process easy, her customer service was superb! Over the last 3 days my over all experience of shopping at Ashley's from the employees on the sales floor to the management was the amazing customer I received it made my shopping experience just that much better. Ashley's Huntington Beach keep up the good work!

Christine and Tommy helped us purchase a fantastic mattress!

Nicholas was very helpful and offered great customer service .

Pam was amazing at helping me find the furniture I was looking for. I'm visually impaired AND have color blindness... she was SO helpful! Go see her... she's so personable, PATIENT and kind. Not pushy like some sales associates. Thanks Pam! And Ronan the manager was great! Highly recommend

Penny was the best and was super helpful to our couch purchase

Pam was awesome! Very nice from the time we walked in. She was determined to find what I wanted. Thanks for your help!

Niesha was a,great sales person. She helped us buy a sofa for our living room. You should ask about her she is a great helper

I really like this location. There's no pressure of a salesperson behind you. Thank you, Pamela, for your great customer service.

Very rude African American Lady at the front desk, yelling at my aunt and discriminating stating its company policy.Do not come here if you want to get yelled at by this black lady because you have an Asian Accent, and if you want to be talked down to in a condescending tone.Acting all see you next tuesday-ey because the manager is not in the building, and talking down to my aunt because she has an asian accent.Lack of Proficiency in the english language or the existence of a foreign accent does not in any way reflect the lack thereof of education or intelligence.To that mean African American Lady who is always sitting on her ass in the front desk acting like she owns the place, a piece of advice:Act professional hunny, this is Huntington beach, not the ghetto. You may talk that way at home to your children or whoever, but come correct.Edit: added one star for the amazing customer service experience provided by Christie. The mean african american lady who went out of her way to make my aunt and our visit Unpleasant and kept emphasizing "fraud" ( as if, I make more in a month than she does in a year so please) because we are asian; her name is SHIRLEY. Shirley, idk what your problem is but you need to choose a different field. You are very unprofessional, argumentative, and are not a fit for customer service. Perhaps go into Corrections, or something. It is better suited to your antagonistic negative energy. Only reason two stars is because of Christie's amazing patience and customer service skills.

Extremely friendly and helpful. Took a little longer than expected to check out due to technical issues but other than that, great experience.

Christine and Niesha were extremely helpful and made the process easy for my first time, very happy!

I recently had the pleasure of working with Kathleen while shopping for a new bedroom set and mattress, and I must say, she exceeded all expectations. Kathleen's extensive knowledge of the products made the decision-making process a breeze. Her friendly demeanor and willingness to listen to my needs ensured that I found the perfect pieces for my home. Thanks to Kathleen's assistance, I now have the bedroom of my dreams, and I couldn't be happier with my purchase. If you're in the market for furniture, I highly recommend seeking out Kathleen at Ashley Furniture for an exceptional shopping experience.

Niesha Tran was very helpful in finding the perfect outdoor seating set for us! She is very knowledgeable about the materials and provided great customer service. We will be returning to purchase more. Thank you so much Niesha!

Amazing and Clean Place and amazing workers with great personalities. Blake helped me out and is Amazing with great leadership

Niesha helped me pick out the perfect outdoor furniture set and at a GREAT deal! Kevin was amazing and helped me load the furniture in my truck. He was very careful and packed it so great that I was able to fit way more than I thought in the truck. Both Neisha and Kevin were so wonderful - thank you very much! I will definitely be back to shop for more!

(Translated by Google) Very friendly and good saleswoman (Original) Muy amable y buena vendedora

Such a great experience! Very friendly staff and exceptional service! Special shoutout to Tommy!

Elizabeth was very helpful and knowledgeable of the furniture.

Niesha Tran was absolutely amazing! Patient, helpful, personable, friendly!

Katy thank you for your help

Bruce was amazing and helpful! Love my purchases!

Jeff Asano was extremely helpful! Excited for our new couch.

Jeff at Ashley’s furniture was so nice to work with. He helped my boyfriend and I with picking his first couch. Ask them to step on the middle of the couch you won’t regret it

Love the couch! Super comfy! Jeff and Scott are great!

Tommy was extremely helpful today as he helped my wife and I customize the layout of our new modular sectional couch. He was very pleasant to work with, funny and personable, and did not pressure a sale. We will be sure to seek out Tommy exclusively for future purchases at Ashley Furniture.

I was in the Huntington store a last week, one of the managers..Vern was amazing… very helpful, welcoming and knowledgeable. This store is definitely my go to!

Mechelle at Customer Service is the absolute best!! So friendly and patient! Thanks Mechelle!!!

Tommy! Go see TOMMY! 👏🏼👏🏼👏🏼 Thank you for all of your help!

Jeff was very knowledgeable and explained in details and made the process easy. Highly recommend Jeff for your furniture needs.

Tommy was absolutely amazing! Ask for him!!

Jeff was great! Highly recommend. Great customer service with both the salesman and the managers. Will be back!

Friendly & knowledgeable sales staff. Not pushy and very professional. Ashley has great selection of furnitures that are reasonably priced, comfortable and stylish. Highly recommend Ashley Furniture in Huntington Beach.

Oh my goodness - I am at the Ashley store in Huntington Beach and so excited to get an amazing deal. Kevin and Jeff have been so wonderful and over the top on helping me today find the perfect couch, loveseat and recliner that I have been searching for. We have gone to Bob’s, Jerome’s and Living Spaces to find a very frustrating experience in each store. But when I entered Ashley I was greeted and helped beyond what I had been experiencing at the other stores. Thank you Kevin and Jeff!!!

Great customer service and one-on-one support. Great experience.

He is the best!

They were very nice and patient with us. Everything was an easy process.

Neisha Tran was a great help! She walked us through everything and got us a great deal. Made everything super simple and easy. Walked in for a dining table but walked out with so much more because of the deal she had for us. Always love coming back to this location. Highly recommend this store, and ask for Neisha!

Staff was friendly and helpful

Had fun! Enjoyed the experience!!

Great experience 🙂

Wonderful crafty event at Ashley! Staff was friendly and informative.

Mat painting class/If you enjoy a pleasant environment with quality people and furniture with sweet kindness I love to mention helpful 😊 please come and visit your Ashly furniture homestore.Stop in for unique shopping experience with twist of crafting.Love the class would definitely mention to friends nd family.

Beautiful event for the whole family. My son made his own mat and I made one for my baby girl once she’s born. B&b staff are so friendly and helpful it was really easy to follow steps

The free doormat painting event was so fun! There were also free churros, ice cream, and frescas. All the staff were really nice and helpful when it came to looking for furniture. Highly recommend this location.

Jeff was outstanding! Great service and wonderful communication skills. He was honest and helpful with helping us pick the right furniture. Once again, thank you Jeff!

The HB location is nice. I walked in and browsed around a bit before I was approached by a sales person - which I appreciate. I don't like being confronted right away; give me a bit to see if you even have anything like what I'm looking for. And, Maya did just that. The store is well kept and easy to walk around. Found what I liked right away, but I still walked around. This was the 6th store I had been to that day so I knew I'd either find what I wanted quickly or leave. Ended up with a sofa and love seat being delivered in two weeks. Thank you!

I recently visited the Ashley store and was thoroughly impressed by their outstanding service. The Store Manager, in particular, was incredibly helpful, going above and beyond to ensure that my shopping experience was nothing short of excellent. Their knowledge and assistance made a huge difference. Highly recommend this store for anyone looking for quality furniture and exceptional customer service!

Amazing store, amazing people! Refurnished are home. Tommy was very good and knew the product well. Josh was very helpful as well, helped us move some of the items we were taking. Aseih was really helpful and new the product well

Moving is stressful and there are a million things to take care of. But Bruce from Ashley Furniture HB made my furniture buying process so seamless and effortless over the phone! Excellent customer service and super helpful!!

Very nice staff. Gentleman named Jeff helped us. Very patient and got us exactly what we wanted. Very pleased.

Representative was great! Very helpful and knowledgable.

I went into Ashley looking for a dining room table set and was helped by Ronen. He was very professional and brought the manager over, who was also great! Love my table and can’t wait for it to be delivered!

My wife and I recently visited Ashley Homestore in Huntington Beach in search of a specific type of queen bed. Unfortunately, our experience was quite disappointing. Upon entering the store, we were not greeted, and it seemed like there was a lack of attention from the staff. When I approached a sales associate for assistance, he informed us that the bed we were looking for was only available online, which later turned out to be untrue as we found the same bed at the Santa Ana store. Additionally, when I asked about alternative bed options, the sales associate simply pointed in a direction and walked away, providing minimal assistance. Overall, the customer service at this location left much to be desired. The lack of a warm welcome, inaccurate information about product availability, and the unhelpful attitude of the staff were disappointing. It appears that the store may benefit from a complete staff overhaul to improve the overall customer experience.

Penny was so helpful and kind. Made the transaction easy.

We had a great experience here! Bruce was very helpful and we were able to find the perfect dining table! Thank you!

Penny was beyond helpful and a delight. She was patient and kind with helping me find the perfect mattress. You have a phenomenal employee here. Thank you again for everything Penny 😊

That tall guy Kavory was really nice, answered all my questions.

I had an amazing experience with an employee named Justin ! He was very helpful . . He made my purchasing experience very easy . I’ll be sure to look for him in the future.

Niesha Tran is the best salesman at Ashley furniture at Huntington Beach ! Explain things very detail and patient!

The purchase I made at the showroom was for a 3 pc sectional at what I thought was the tagged price. When my delivery arrived it was a 2 pc sectional only. The sales person failed to tell me the tagged pc was for only 2 pcs. I had to purchase the 3rd pc for 500.00.

Our sales representative was Bruce Vo, he was very helpful and professional. Bruce gave us a lot of good advices and made the ordering process easy and quick. Thank you Bruce, we will be make sure to return in the near future for all of our furnitures.

Our sales representative was Bruce Vo, he was very helpful and professional. Bruce gave us a lot of good advices and made the ordering process easy and quick. We were able to furnished 3 bedrooms, a family room and a living room all from Ashly in a couple of hours with Bruce. Thank you again for the great services.

This is unusual, but I want to give a shout out to Penny who works at this location. I tried to get a chair for my dad, but it did not work out. Penny put forth a lot of effort on my behalf for a sale that did not happen. She was also quickly responsive. I will definitely be going back and enlisting her help if there are other furniture items I need in the future.

John w was AMAZING. definitely be back

John Wingo really helped me out so much with my dilemma! He went above and beyond and helped me find the right poece for my size, style and budget. Thank you, John!

I went to Ashley to buy some stuff for my house and the guys Ali and Covery were great help and very friendly, thank you.

I had an issue with my order and called to get some assistance. I was helped by a young man named Kavory. He was so kind and eager to help. He made sure to send someone out right away. I really am impressed with his professionalism and level of customer service! It's refreshing when you can trust that a company will be there when problems arise with a product. I'm a forever customer now.

I had an issue with my order and called to get some assistance. I was helped by a young man named Kavory and he was so kind, eager to help. He made sure to send someone out right away. I really am impressed with his professionalism and level of customer service! It's refreshing when you can trust that a company will be there to help when problems arise. I'm a forever customer now.

Salesperson was excellent. She is part of the reason why I bought from ashley. However I did not give five stars as I purchased a comforter with supposedly two pillow cases included. Upon arriving home we opened the comforter and found only the one pillow case holding the comforter not to as advised there would be.. nevertheless I will call the store later today and see if I can get the second pillowcase.

Friendly help and good deals!

Great experience. Bought a sectional couch. Christine was professional and efficient! Nice selections too!

Ali and Kavory, and everyone at the hunting beach Ashley has been very attentive and informational as we look for a new couch during our move. They were patient as we tested all the recliners, then chanced course and looked for a comfy single piece. We can’t wait to receive our Maggie couch and enjoy tons of nights in our living room 🥳

We want to thank Ali and Kavory for for the amazing service on this couch hunting journey. Ali stayed late to get our sale through and Kavory helped finalize our sale with the customer service department. We stood back and trusted them to work out the details and we can’t wait for our couches to arrive 🥰

Just had the worse experience with Ashley’s. Not only did they deliver my furniture to the incorrect address after I provided and verified my current address. But they’re customer representative was beyond rude and offered no apologies or attempts to make it right. Highly suggest Living Spaces for a more pleasant experience.

The store and its associates are wonderful and helpful. They helped me find a couch quickly and the checkout process was quick. I would give them five stars. However, the delivery service experience was awful. I asked to be scheduled for an afternoon drop off because I work in the mornings and they sent me a confirmation the day before for 8:15 AM 12:15 PM. I call customer service and tell them it was supposed to be a later in the afternoon drop off but they said it cannot be accommodated. I told them I can try to leave work early and be there by 12 pm, but then they said that it’ll be delivered at 9:00 AM no exceptions. I was given no option but to reschedule, adding another four days to an already six day wait. I paid extra for delivery and set up but now I have to wait over a week to receive my couch. Not worth the hassle.

We recently bought a bedroom set for my son and the experience was awesome so when we decided to buy a new mattress for ourselves I called and spoke to Bruce to look up the exact mattress we purchased for my son . He did I asked him to send and invoice for my review which he did. I told him to go ahead and place the order as will be in the area to pay for it. I stopped in to make the payment Bruce was all smiles and had my info ready. In and out in less than ten minutes. That’s customer service and full deserving of a five star review. Thank You, Dean

Excellent service. Got the sofa I was looking for at a great price. 👍 Update 12/12/23. Got my deposit back. TY 👍👍Update 12/8/23 I spoke too soon. When I came into the store on Monday November 27th I was told by the saleswoman Penny (after checking her laptop) I would get my sofa the next day with a call from delivery. I didn't hear nothing so at 3:30 I called up customer service and they told me that my sofa was not in Colton Warehouse and would be there in late December or early January for delivery. I was not happy so I cancelled the order on Tuesday 11/28/23. I was told it takes 5 to 7 business days to deposit the $538 (including a $99.99 delivery charge) back into my Wells Fargo account but this is the 8th business day and still NO deposit! I hope the owner reads this and give this Vietnam Veteran his money back. Sure would appreciate it. Thank you.

We had a wonderful experience at the Huntington Beach, CA location. Joe was our guy! It is easy to get overwhelmed with all the options at Ashley Furniture, but Joe made it seamless. He was transparent in explaining the financing options available to us for a four-piece bedroom set and made sure we would be able to move into our new place with furniture on time. Joe was also very knowledgeable on mattresses and helped us find our perfect one within our budget. Thanks again, Joe. We appreciate you!

Mechelle Ward made my family and I feel very welcomed and allowed us to shop cheerfully! Great customer service and smooth checkout!!

I came here today for a dining table. John W. is being super helpful with the table along with other purchases. Five star!

Pls listen to the other reviews. The furniture is terrible. Cheap & disposable. Donating it after 18 months. Do not buy from here. The sofa & love seat have strange discoloration. Biggest problem is it's giving me terrible neck & back pain for over a year. A complete waste of money.Pls, save yourself money. But anywhere but here.

Went to Ashley Furniture looking for a bed. We were initially looking to replace our queen mattress for a King Mattress. Ali showed us the quality beds and mattresses and we were able to find our best match. He also was able to help fit us for pillows as we definitely needed ones that would be most comfortable for our new bed. His expertise and service were top notch and highly recommend him as your furniture sales professional.

Mechelle is extremely professional and very helpful

I came to the Ashley’s in Huntington Beach and was right away greeted by Niesha. She was super helpful in helping me find what I wanted! I definitely recommend coming to this store and asking for her help!!

We were looking for a reclining sofa and our sales woman Penny helped us find the right one. She was a pleasure to deal with and the store itself was well organized and bright.

I walked in looking for furniture for my new apartment. As I was walking around Mrs.Mechelle came and gave me the help I needed. Here help and hospitality felt like I was apart of the store. Great communication and customer service I recommend shopping here and asking for Mrs.Mechelle.

I was on a search for new bedroom furniture and as soon as I walked into the Huntington Beach store all of the staff were very helpful. My family received great customer service and all of our questions were answered with a big smile from the supervisor Mechelle. Michelle helped us settle our purchase with no issues and a perfect delivery date was set. Thank you all for being so kind and stressfree.

We went to Ashley Huntington Beach and we were helped by Niesha Tran and she was amazing!!!!

Thank you to Bruce Vo for helping us find the sofa that had everything we wanted/needed. We appreciate the customer service.

Read before u buy-It's been over 2 months of run around from these people. The guy who helped us, John, nice kid, but need to be trained better, he ordered us the wrong thing a few times and didn't follow up on any of our issues. When we were in there asking about our things another sales lady told us "u should have had a more seasoned sales person." Like u got to choose my sales person. After purchasing all of a sudden a bunch of the things were on back order. We have literally been in the store once a week for since Labor Day (it's 11/16 today) trying to get this all figured out. We finally got everything and it's just bad. The mattress was on back order but they "found one in the the back of a wherehouse" should have know that would be bad, and yep, it's soft in one side and super stiff on the other, had a straight up crater in one side.Then the bed frame, I waited for months for them to tell me it's discontinued, and to pick a new one, too bad none match the entire furniture set they sold us with the bed frame. So they again "found one" they had it delivered, with no warning at 8pm, lucky I was home. It was a floor model, that they didn't disclose, and it had cracks they must have fixed in the truck because it was still wet when they gave it to us. Now one of the dressers is cracking all the way around. Instead of replacing any of it they have sent 2 guys that keep leaving my door open and letting my cats out to fix it. They had ever excuse not to fix it, but they r fixing the dresser in the most half assed way and said they can't do anything about the mattress. Google what this place is dealing with before purchasing, they have some lawsuits on them. Wish I would have check them out, they were great 10 years ago when I bought before, so I went for it, but it's not anymore. Every person I've mentioned any of this to follows up with they had an issue too. I bought 7k worth of furniture and they treat is likeShit.Just buy on Amazon, at least they return anything that's defective.

** please note all positive reviews are for in store service. Once you pay, good luck. They also hid my review since last night. If I could give 0 stars I would. I had the WORST customer service experience at this store. Before purchase, I specifically asked about the return policy because I was waiting for my coffee table and chairs to arrive to see how the sectional I bought from Living Spaces all fit together in my living room. I simply want to return only the ottoman ( which was a mere $400 out of the $3.5k I spent) I was told they'd match Ashley Furniture's promise of 30 days from delivery return policy prior to them running my credit card.They LIED. It's now just 3 weeks later and I called and even went in person to the store and was denied return, exchange and/or store credit. GO TO ASHLEYS OR BOBS! They're right down the street, have the same inventory and much better customer service.

We just bought a sofa, a chair & an outdoor loveseat at Ashley Huntington Beach store. Rick Bragg was very courteous and help us found exactly what we need with no pressure.

Great experience with Christine Najjar. She was very knowledgeable and helpful. We went inside with a little idea of what we wanted. And she helped make it happen.

Great customer service. Niesha Tran was great helping me pick a new mattress.

Penny was very knowledgeable and helped me figure out my couch situation! She even loaned me her tape measured so I could take measurements at home! Very friendly and I will be back for more! Thanks!

Niesha Tran was very friendly, helpful, and made my visit welcoming.

Niesha Tran, went to Ashley’s. Great service !

John was very helpful thank will return

Niesha Tran is amazing!

We went looking for a new sectional and were so happy with the selection at the Ashley Home store in Huntington Beach! Niesha Tran helped us create the perfect sectional for our space! We can’t wait to see it come to life.

Went in shopping for my future home and was unsure of what to look for but was helped by Niesha Tran. She was very helpful, friendly, and made the experience pleasant.

Worst experience I have ever had buying furniture. I ordered a sofa 3 times online and every time it was cancelled due to a technical error, according to customer service. I should have went somewhere else after this but I decided to go to the store to order the sofa. The sofa was delivered several days later by their "premium" delivery service. Once unwrapped the sofa has 3 different locations with black stains and smudge marks as well as a hole rubbed into it during delivery. I have spoken to customer service 3 times in the last week as well as the store manager who continue to tell me a technician will be sent out to clean and repair the couch. I have yet to be contacted by anyone from customer service as I had to reach out every time. When you purchase a new sofa that is what you expect to be delivered. If I wanted to get a cleaned and repaired sofa I would have bought one on craigslist. Terrible customer service and delivery from Ashleys. This will be my first and last purchase from them.

I had a funtuir from there for 2 weeks and when i called them to fixes it the staff was really rude and they do not even respect u . !100% i do not reacamend.

Penny is the best. She will take the time to help you make the right decision and make your home beautiful. Be sure to ask only for Penny when you visit Ashley in Huntington Beach.

Super clean, John w. Was super friendly. I felt super welcomed 😋.

It was my first time shopping at Ashley's! My partner and I were looking for a suitable couch and John came through and helped us out! He was very helpful in trying to push for an earlier delivery time for the couch, as well as showing us other options that we could go with too. Good customer service!

Penny was very helpful and professional

Niesha Tran was very helpful, friendly and energetic.

John. W was amazing helped us out more than enough gave me and my wife examples and differences of each bed convinced us to get the best bed ! couldn’t be happier with his service !

Penny was great. She was not pushy, she listened and a professional. Great sales woman!

This location has a great showroom with many living room configurations. Long helped me with all my questions and was very informative. I came back the day after to purchase and it was an easy purchase. All I recommend is to go early if you are thinking of a new couch so you have the greater rate of getting it when you’d like. I bought a popular couch so it will take some time to get it.

Niesha was exceptional and very energetic!!!

Niesha Tran is amazing she was very informative answered all our questions I highly recommend coming to visit her for your next new mattress/ furniture.

Tommy Tran so helpful helped me look up the sofa I bought 10 yrs ago, so helpful

Niesha was super friendly,, helpful and patient as we shopped. There was great selection and good value for amount we spent on furniture.

Great customer service. Mary Ann was fantastic in assisting us on our purchase. Overall a great experience.

Too many things that go wrong here. Poor service with little to dead knowledge on their industry. Prices here are too costly and lack worth overall. Furniture was not study for the 2 tables we got. May got nice delivery but no quality control. In addition, it smells awful coming by with the staff smoking. Bad vibe and seen litter too as proven. Definitely not coming ever to do business.

Rick Bragg makes all the difference. Informative and no pressure. Answers all questions. Very good experience. Thanks Rick! Imma hit you up on my next house.

The salesperson was very friendly and knowledgeable. I made a big purchase.

My husband and I had a fantastic experience at the Huntington Beach, Ashley Furniture, location. Miriam assisted us from start to finish. She was attentive to our needs and to the budget we were looking to stick to. She provided us with multiple options within our price range, and was very patient while we decided on what new mattress was best for us. The payment process was simple, the delivery was FAST and simple. I was expecting the delivery process to be a headache, but the two gentlemen that delivered our new mattress were awesome and very professional. No complaints! Thank you, Miriam for all of your help! We will definitely be returning customers.

John wingo: John is a very nice and helpful salesman and he has presented your company very well . We will surely return when we need furniture.

Thank you for good service coming back soon

Had an amazing experience at Ashley with Josh. He was amazing. Full of energy, fun, and always smiling. Thank you so much Josh!!

Excellent customer service

Very nice shopping experience, the salesman John was very helpful and knowledgeable. We give him 5 stars

I had a great experience shopping at Ashley’s Furniture Huntington Beach location. I came in hesitant on what couch to purchase but was helped by Bruce Vo. I was able to get a great deal and leave with a great purchase.

I just purchased 2 mattresses from Ashley Furniture. Rick Bragg was very knowledgable and patient. He was instrumental in my decision making process. I will be buying all of my furniture from Ashley Furniture from now on. Thanks Rick!!!

Stopped by here to check out some furniture and John W was oh so helpful and kind. I would come back thanks to him!

John helped me to get the right mattress He was so helpful .Thank you

Great showroom. The salespeople all seem very friendly and attentive.My biggest concern was price and availability, and they were able to give me excellent pricing and financing which allowed me to spend more money on the mattress of my choice. Ask for Jose.

Ask for Long Tran! He was really kind & helpful without being overbearing. I was just window shopping during an oil change until I found a purple pillow I loved. 10/10 always better to order from good people like Long instead of Amazon. Thanks again!

People friendly clean Good prices

Very nice store i get everything whatever I want

We came in to Ashley’s Furniture in HB looking to purchase a office desk. Rick Bragg our sales representative introduced himself he was courteous and professional. Rick showed us different style desks. We loved working with Rick. He answered our questions, his knowledgeable and great to work with. We purchased the Lorenza office collection. Very happy with our purchase. Ashley’s have well made furniture quick shipping turn around. We also saw a really nice patio furniture we will be purchasing. Thank you Rick for your awesome costumer care. Manse and Eliana

Salesman Joe was very pleasant and knowledgeable and most important he was very patient.

John Wingo was very helpful with showing me the products & order process

I was at the Huntington Beach store. I was greeted by Penny with a smile. She was great. I already knew what I wanted (well almost) and Penny without me asking looked through a book for an Accent chair I was going to buy from Ashley but....it was only available online as she discovered. Anyway Sep 12th I called to purchase on the phone Ashley's Altari Couch and rocking chair! So excited. My experience with Penny was super great and very easy. I never felt uncomfortable. FYI - I walked into other furniture stores that day and they seemed uninterested in helping (I guess I don't look rich or something) me. I honestly felt uneasy at a couple of these stores because of it. No greetings either or can I help you. Thank you, Rebecca "Sue" Brown

Shout out to Niesha we almost left empty handed but at the last minute she showed us the perfect bed!!!Thank you!!!

Niesha was very nice. She was knowledgeable and very helpful!

Very professional, and polite!

I had the most wonderful experience with Christine. She was professional and knowledgeable of the product, as well as the procedure. She made sure we knew the mechanics of the sleeper sofa down to the correct color. She made our purchase so much easier and went beyond to be as helpful. She is an excellent sales person. Good Luck, Christine. All of her colleagues were also very kind. Thank you all . I will be back for more furniture in the future. Sincerely, Chris and Tina

This specific Ashley’s store was highly recommended by some family members who had purchased their furniture from this location. I was helped by Asieh to pick the bedroom and living room furniture. I highly recommend asking for her if you visit this store. Her knowledge of their inventory was very impressive. She was able to match all other furniture pieces with the couch that I had in mind and was an immense help with the mattress choice. Her recommendations were extremely helpful.

Long was super helpful. He was patient never pushy. He was also funny and very personable! He was attentive and knew when to give us space to think things over. Answered all of our questions. Definitely would recommend!

Today I visited Ashley Home Furniture store in Huntington Beach. As I was looking for some furniture for my new home. I was immediately greeted by Niesha Tran, and thank goodness we were ! Niesha helped me through the process with ease. She was very knowledgeable and very helpful as she guided us through the showroom floor with tons of knowledge and patience. She made our experience one of the best. She was a joy to work with and very good with each member of my family. I would definitely recommend Ashley Home Furniture Store. They are lucky to have such a great Employee like Niesha Tran ! Thank you Ashley Home Furniture !

The salespeople were very helpful. Kevin and DJ were amazing in helping us get our new furniture loaded.😁

I came in and was immediately helped by Miriam. Let me just say that I had an amazing experience. I walked out with exactly what I was looking for!! If you come in, Miriam is the one to go to!

Miriam M. provided my family and I excellent customer services as we bought a new bed and couch. Highly recommend her for any help or questions at this Ashley Furniture location. 🛋🛏😌

We came to Ashley Huntington Beach after visiting the Long Beach location and there was a bigger selection with more options available at the Huntington Beach location. We were helped by Miriam who was very friendly and informative. She pointed out great options and was knowledgeable. She gave us space when we needed to discuss options and was available when we needed help with pricing and other questions.

I had a great experience shopping for a new bed frame. Miriam was spectacular and worked with all of my particular needs and found the perfect one I've needed. I would definitely recommend you her to help you.

Christine was super helpful. Was able to work within our budget and got us a great deal.

Quick update, we went back after many years and Romeo is now a manager supposedly. He remembered the incident just as well as we do. After confronting him again, we left. We were actually willing to give this place another chance, but given his attitude we left. Stay away from this place unless you want to get cheated and lied to. I wish I could give it less than 1 star. Beware.

Christine was very helpful and got me a great deal on the couch wanted. I will definitely be back again. Thank you!

If you go to the store, ask for Rick. He is amazing. He helped our family choose the furnitures we had in mind. He is friendly and patient. I had my elementary school boys during shopping and without Rick's help I would still be looking for furnitures.

Rick Bragg spent 2 1/2 hours with me patiently explaining and comparing the various beds that Ashley offers. Thanks to him I feel I have purchased an excellent bed at an excellent price.

John tried hard for the sale, but delivery couldn’t make it happen.

as soon as we entered Ashley Maja was so knowledgeable and helpful

Recently had a great experience at Ashley with the sales lady Maja I walked in and had no idea what I wanted she helped me find the perfect finishing touches at for my new home sending all my friends her way

Chriistine was very helpful amazing creww

We had a great experience at the Ashley Furniture Store on Edinger in Huntington Beach. Rick Bragg helped us from the moment we walked in the door until we made our major purchases. Rick is very attentive and patient.

Great service, great furniture. Thank you to Penny who really took care of us and went out of her way for us. Thank you!

Mrs. Miriam was really patient with our decisions and gave all her effort to help us shop! She’s super nice and kind lady! I would be looking forward to my next visit!

To pricing and old design. We didn't like it

Christine was very helpful five stars I highly recommend her

(Translated by Google) Today I went to Ashley's to buy a mattress and a recliner, entering the store immediately young Bruce treated me excellently, very kind and patient to show me the most suitable product for my needs. (Original) Hoy fui a Ashley’s a comprarme un colchón y un reclinable, entrando a la tienda inmediatamente el joven Bruce me atendió excelentemente, muy amable y paciente para mostrarme el producto más conveniente para mis necesidades.

Christine was very helpful thank u so much

Long Tran was super helpful! I highly recommend working with him if you go to the store. He was very patient and never pushed me to make a decision. He made everything an easy process. Thank you, Long!

As soon as we walked into the store, Miranda Miriam was quick to assist us with selection of our dining table. She was really knowledgeable and extremely friendly. Highly satisfying experience.

Miriam was great! Wonderful lady helped me find the best furnisher for my new place and was so kind! 5 stars.

Christine at store was amazing such amazing taste and so well educated on furniture i sure recomend her five stars thank you so muchyoy made so easy for me

I had an excellent shopping experience and purchased a full set of furniture for my new home! My store associate, Rick Bragg, was an excellent salesman and associate. I'm really happy with my purchases and feel like Rick helped me make well educated decisions.

Never purchase at any of these furniture locations. After reading the reviews and I went through the same situation with these outside delivery vendors. Won't do it, again. These outside delivery vendors are seriously atrocious. Zero stars if possible

We just left Ashley in Huntington Beach and Jeff was our salesman. He was terrific! He was very knowledgable about the different mattresses we tried and we got the one we loved!!!

Christina was amazing..

We were so happy when we were able to visit the store, pick out our couch and order it promptly! Joe was very helpful with all the details, answering all of our questions and working with us too, measuring and checking on availability. We received our beautiful and comfortable sleeper couch quite soon with a professional crew delivery in a timely manner. We will be back for our next purchase soon! LT

Bruce Vo is an honest and fun guy to work with. He patiently help my elderly parents to decide which chair to buy. He also gave us a discount on the already sale item. Thank you.

Bruce was amazing! Very helpful and knowledgeable

Christine was amazing at helping me. Very kind and walked me through everything!!

Miriam was very helpful. She went above and beyond by giving me all the information I required to make an informative decision about my purchase.

The store was clean and staff very friendly. Penny greeted us at the door, showed us around, and was patient and helpful in deciding our pieces for our new house.

Christine was such a big help to us on deciding what furniture to buy. She was very patient and very friendly. We'll definitely come back for more. Thank you Christine! Rose and Imelda

Penny was great! She made us feel at ease and made the experience pleasant. We’ll be back for sure!

Great service and products here. Super happy with my purchase.

Miriam helped me out with a purchase and made the experience so easy and even better than expected. She was attentive to my questions, got us a great deal and showed all options and available products that we were looking for. 10/10 would recommend working with her at Ashley HB

Christine was very helpful, she recommended amazing options and helped us find the perfect couch for our home.

Front desk people were great! I had a delivery date issue and it was fixed in a snap!

The employees, especially Asieh and Tommy, were really helpful. They were understanding of my needs and guided me in finding the lowest prices on the newest furnishings! Thank you Ashley for making the process of purchasing new furniture so much simpler!

Asieh and Tommy provided excellent customer service and were extremely considerate of my needs. Both of them made the furniture shopping procedure for our new home simpler than expected. They were overall pleasant and offered excellent suggestions for the greatest deals for furniture in the store. They were happy to assist and were always available for questions. With their assistance, I had a terrific experience purchasing our brand-new furniture.

Staff is always so helpful and friendly at this location, best furniture quality. Thank you guys!

Bo was great, super friendly. Furniture is great quality and prices were super reasonable.

My fiancé and I came in on a whim to look for new bed pillows since I’ve been having a lot of neck pain. We were approached by associate Bruce who was extremely helpful, informative and genuine. Highly recommend other to stop by especially if you have any questions or in need of additional advice.

Office Staff was amazing!!!!! Kavory was very helpful.

Excellent service!

Excellent customer service. My saleswoman, Penny, was great! She didn’t rush me or pressure at all just to make a sale. The store manager came over and introduced himself and was very kind as well. Will definitely be back!

As soon as we walked inside the store, Christine was quick to assist us and delivered very friendly customer service. She’s highly knowledgeable about the different beds available and allowed us to take our time in selecting the best bed for us. Ashley’s Furniture has great selection and quality in beds. We’re happy with the deal we received. Cheers!

Awesome reception and customer service 👌🏽Maja made us feel welcome and was attentive ☺️ Thank you!

Bruce is awesome. Got a very nice chair, just what I needed, at an excellent price.

Amazing staff and amazing service!

I just purchased my second living room set from Ashley furniture. Penny gave us a great buying experience. Definitely come back.

I bought a couch and love seat set from this location and it was delivered a few days ago. It looks GREAT! Couldn’t be happier! My sales person Long, and I think, the Manager was Josh were very friendly and didn’t pressure me and my sister at all. Highly recommend!

Miriam was such a nice lady! Did not rush us on anything (: love this store and location! Does not disappoint!

Great service and friendly staff!

Sales person Joe was very helpful with people on a budget. He was very patient. He gave us the best deal.

Penny is fantastic she is amazing. She helped us get everything I need and was a joy to work with. If you’re coming here ask for Penny and she won’t disappoint!

I bought a bed with its mattress here and loved it so far. I had a great experience shopping at this store. It was very organized and the sales staff were all welcoming and knowledgeable. I Will definitely shop here again!!

I wanted to share my recent experience with Ashley Furniture, and I must say, they exceeded my expectations in every way. The delivery of my purchase was lightning-fast, and the assembly team showcased their expertise by setting up the furniture flawlessly and efficiently. I'm thoroughly satisfied with their service and highly recommend Ashley Furniture to anyone in search of quality products and exceptional customer care.

Bruce was amazing! He asked us what we were looking for and got us just that! I am so glad we came here! The delivery and assembly is extremely affordable and we were able to get more than we expected for a great price! Thank you Bruce!

My wife and I we went to visit this store that idea to see prices and surprise! Great service And great prices… sales person didn’t push us,, there’s a very honest review.. experience.. I totally recommend his place, to friends and family.. I do recommend sales person Mr. Long ..

Really nice & friendly left w a smile

My Sales person very helpful and the customer service was very polite, professional, and patient i will definitely come back to buy again.

Rachel!! Was super duper nice and understanding as well. If you need to come in for something same day she will find it for you in a heartbeat!! Thank you for helping us i love my bed frame!!

Christine was extremely helpful and made our experience there really enjoyable and informed . She has a lot of great suggestions. We will be returning soon!

I enjoyed my visit. It was quick and easy especially the help from the team and the new trainee Kavory seemed to be so eager to help with the payment.

The staff was very helpful with all my needs, I will definitely be coming back soon. Also, the Customer Service Representative Kavory was very helpful with explaining how my delivery day would go.

Horrible customer service! The person who was helping us was so disrespectful:/.

Joe was super helpful in helping me pick me out my sofa! I am super picky about furniture but he made everything smooth and answered all my questions. Definitely recommend asking for him to help you purchase any furniture!

Miriam helped us a lot. We will come back for more furniture. A pleasure to work with.

The assistance provided made sure to get my essentials right and fast.

Joe was great. Should be promoted

Bruce was very helpful. He helped us to find what we liked, and processed the order on the phone order via easy payment link.

Joe the floor salesman was exceptional! Very knowledgeable with the products and service at the Huntington Beach location. This location always has a great variety of selections and helpful staff.

Bruce was incredibly professional, informative, personable, and helpful. Glad to make my first major purchase at Ashley!

Cristina at the HB location helped me out and she was friendly and wonderful.

Niesha was SUCH a great help. We were shopping around for a mattress but didn’t know what we wanted… she guided us and showed us different types of mattresses ranking from basic to luxury no pressure what so ever. She also helped us getting a good deal. At the end of it all we also purchased a new bed frame. She was very knowledgeable, kind and funny. A thanks to the store manager Josh as well, we felt very well taken care of.

I ordered a full-size sofa sleeper for a second bedroom. I found the perfect size at a price I wanted to pay at Ashley Furniture. It was a very efficient purchase. A very nice salesman showed me the sofa, made the sale and set up the delivery. The delivery people were on time and very organized. Unpacking and setting up of the new sofa took about 20 minutes. They removed all the packing materials. Very easy purchase from start to finish.

I was really impressed with the salesperson Agnes. I had been shopping online to get some ideas of the couch & color I liked. She took her time, showed me around, gave me ideas. I had gone to another Ashley location the day before & the man basically told me they didn’t carry anything from my online list. So he advised I walk around & let him know if I see something I like. With Agnes, complete opposite shopping experience. I will go back when I’m ready and buy my dining room set with her assistance again. She was great!!

The sales people were great and found me exactly what I wanted that fit my budget. Couldn't be more satisfied?

I purchased a sofa sectional less then a year ago @ The Huntington beach store and spent nearly $1800 on a couch and love seat and the couch cushions have collasped or caved in actually thier is not cushions inside the seating area its actually just some kind of a stretch type strap in between a square section of cushion and have fallen apart I purchased a extended warranty and they still have refused to help or remedy the problem for me Beware of there bait and switch tactics and false customer service and sense of wanting the best for the customer Friendlyness They just want to sell Inferior Quality products and dont buy into thier extended warranty they dont honor the warranty at all Its a scam if you dont say the right words they won't honor it...I am very upset and disappointed @ ASHELYS furniture store for letting my family and me down .In such hard times I spent alot of my hard earned money on less then Quality furniture .it's junk just .covered in pretty material I will continue to contact upper management and corporate offices until I can get this resolved I don't have $$ to just throw away .My advice to anyone thinking of purchasing any furniture from ASHELYS . !! Is BUY ELSE WHERE THIS COMPANY IS SELLING JUNK AND NOT HONORING THIER EXTENDED WARRANTY OR GIVing me ANY information on how to resolve the problem just playing phone tag with me ..I Give them less then 0 Starz.

Great customer service. Niesha was so helpful!!

I wanted to look around and buy furniture. But it was uncomfortable because a staff continued to follow us.

I do not recommend my friends or family to deal with you, I have had the worst experience

Agnes and coworkers were all great. Greeted us with smiles and we’re all very helpful. We came and got exactly what we needed!

Great service from Petya and got all squared away. Great selection of everything you would need in a home.

Excellent service an very happy with my purchase. I will be going back for other furniture soon.

Bruce was knowledgeable and patient. Happy to give him our business.

Rick was an incredibly friendly, helpful and knowledgeable sales associate! He was very informative, not at all too pushy, and made me feel very comfortable! And I absolutely love what I bought there!!

Amazing customer service! Long Tran went above and beyond in assisting us with finding our new couch. He was friendly, efficient, knowledgeable, and attentive. I was so impressed with him and I will definitely go back to Ashley Furniture because of him. Thank you so much, Long!

We had the BEST customer service byLong Tran-he found the exact sofa we were looking for and we got a great deal. So happy!

Rick was an incredibly friendly, helpful and knowledgeable sales associate! He was very informative, not at all too pushy, and made me feel very comfortable! And I absolutely love what I bought there!!

The lady that helped us was very impolite. It was an unfortunate experience. How can you have such a rude person helping customers in your store? Never going back there again.

Nicely organized store extremely beautiful furniture, also a Very professional staff made shopping pleasant....

The entire staff are super friendly. I told Bruce Vo what I wanted. He then took me straight to it. Bruce also suggested the color that will go perfectly in my home. Without Bruce guiding me I may have spent a couple of hours there. I got a great deal on a recliner that fits my needs. I spent well under what I expected to pay. Even at Memorial weekend savings. I left the store completely satisfied.

Found exactly what we were looking for thanks to Joe and his knowledge of the product details

The manager + Hamid were truly the best duo in the whole store. Very helpful and patient.

Great Experience. Rick was great! .

Rick was very helpful.

Excellent service, friendly staff.

Agnes was very helpful and knowledgeable. She showed me great options and was transparent on cost throughout the buying process. Overall, purchasing a couch was an enjoyable experience and I highly recommend.

A total rip off . Beware of buying insurance . Protection insurance when i called to put a claim in they told me it wasn’t covered only discolored wood and stains ( who in their right mind would but $300 insurance for that you can easily get a rag and clean it yourself . I’m so disappointed and the attitude of the customer service is there’s nothing i can do mam. I’m so mad i ever got my table there and to top it off it was my birthday gift . My birthday was February still haven’t used it because they won’t honor the insurance.

The salesman was very helpful without any high pressure. We really appreciated that.

Came here looking to buy a sofa for my new house. I met with Agnes who was very friendly, knowledgeable, and made me feel comfortable buying exactly what I wanted and needed! Thank you.

I recently purchased furniture from Ashley Furniture store in Huntington Beach and I'm so happy I choose to shop at Ashley's furniture, It was a fun easy shopping experience. Everyone was very helpful, friendly and knowledgeable and went about and beyond to make sure I was completely satisfied with my purchase. I highly recommend this store to anyone who's looking for great quality furniture. Sincerely, S. Young

Recently bought a table from here. The service was helpful and Rick was nice and helpful in assisting my family.

Friendly, helpful as always. I’ve come here now for 2 bedroom sets for my kids and now a new living room set.

Purchased a coffee table. Cory M was awesome. His service was outstanding. Very patient, knowledgeable and helpful. Thanks Cory M for your top tier service!

Excellent service and great prices!

I HATE to shop so I was very surprised and happy at Ashley Furniture. It took me 2 days to purchase my sectionaL. Two days because I couldn’t decide between 4 sectionals. I also couldn’t resist their sale and purchased a sectional and ottoman for my daughter and son-in-law. Customer service was absolutely awesome. Penny was especially helpful and patient. A few days later 2 sectionals and an ottoman were delivered 20 minutes prior to my delivery time range. So… Every aspect of my experience with Ashley furniture was great!!!

Niesha is awesome!!! She knew what I wanted and was very attentive. Def coming back to order more things with her.

Terrible experience first sofa was delivered damaged took two weeks to get the replacement ,Then I was double charged on my credit card when calling customer service I was met with rude offshore call center employees that didn't speak English and refused to connect me with the supervisor. I ended up having to dispute the double charge with my credit card company, what a huge hassle this this company hasn't the slightest idea what customer service is. Don't waste your time with Ashley furniture It's quality is a joke it's Chinese junk and customer service is atrocious shop someplace else!

I bought a small sofa online. it's cute the only thing it's kinda narrow . 😔.

Very enjoyable experience, Good selection, quality workmanship, Pleasant and knowledgeable sales team. Quick Delivery. All good

Manager was rude, was only there for a short time but will not be going back.

The lady was rushing me at the store. I told her a few times to stop rushing me qnd she didn’t listen

Very nice Sales floor and attention

Agnes was very helpful throughout the whole process. She is very knowledgeable and kind. I will definitely be coming back to Ashley in Huntington Beach!

Great experience at this Ashley store. Our salesperson Cory was excellent. Very knowledgeable, helpful, and not pushy at all. Cory helped us find exactly what we needed and swiftly arranged delivery. See Cory for all your furniture needs!!

We have been doing business with Ashley for over 20 years. However after this recent experience we will look elsewhere for our home furniture and would never recommend them to anyone! We purchased a cocktail table and two matching end tables for $720. (Also a sofa and loveseat, total invoice $2,517.71) The salesman sold us the 5 year extended warranty protection at $289.99, telling us IT COVERS EVERYTHING on these pieces for 5 years, no matter what the reason for the damage.Over the the last couple of months the laminate around the edges of the cocktail table began peeling off. I called the warranty company and told them what was happening to the table. She proceeded to tell me that it wasn't covered because you have to notify them within 30 days of the damage occurring AND it only covers ONE AREA OF DAMAGE ON THE PIECE OF FURNITURE! I asked to speak to a supervisor and got the same answer! I then called the Ashley's store and the manager said they couldn't help me, it has to be the warranty company to make any exception. The warranty company wasn't budging!So much for the 5 year warranty covering any damage no matter what as we were told by the Ashley salesman who sold us the furniture and the policy !!!never do business with Ashley again !!!

Rick was a great help with our purchase. I would recommend him at this Ashley’s store.

We were greeted as soon as we entered the store. Asieh and Thomas were patient and attentive to our needs, ensuring we had everything we needed to make our home as comfortable as we envisioned. Can’t wait to come back!

Agnes was the sales rep who helped me and I had a great experience. Purchased a new bed set and sectional couch. Agnes made the buying process very easy.

Horrible manager and staff, super unprofessional.

We have a very good experience, specially with Agnes. She was great.

We went to Ashley to look for a new sofa, when we walked in we were greeted with a warm welcome and introduction from Jeff. We told Jeff we were looking for a new sofa, he directed us to where we needed to look. Jeff let us know if we had any questions to let him know, but he wouldn’t hover over us ( which is appreciated). We decided on a sofa and Jeff was very helpful and informative. Willl definitely recommend Jeff if you need a furniture purchase!

We came into Ashley’s just to look around because we needed to move and replace all of our furniture due to a ceiling collapse sadly not covered by insurance. One of your employees, Long Tran, helped us find everything we needed without having to drive and shop around. He found the best possible deals for us for bedroom sets, living room sets, and even dining. He was so efficient researching everything on his Ashley iPad and online to ensure inventory, prices, and delivery times. He was so kind and patient and knew everything about every piece of furniture. We hadn’t intended to buy anything that day and walked out spending nearly $5000 and thought that was a steal with all of the things we bought. We didn’t know Long Tran before we came into the store but think he needs a raise or needs to be promoted ASAP! By far the best sales and customer service associate we have ever worked with. Thank you Long!

We came into Ashley’s just to look around because we needed to move and replace all of our furniture due to a ceiling collapse sadly not covered by insurance. One of your employees, Long Tran, helped us find everything we needed without having to drive and shop around. He found the best possible deals for us for bedroom sets, living room sets, and even dining. He was so efficient researching everything on his Ashley iPad and online to ensure inventory, prices, and delivery times. He was so kind and patient and knew everything about every piece of furniture. We hadn’t intended to buy anything that day and walked out spending nearly $5000 and thought that was a steal with all of the things we bought. We didn’t know Long Tran before we came into the store but think he needs a raise or needs to be promoted ASAP! By far the best sales and customer service associate we have ever worked with. Thank you Long!

Agnes was very helpful & very informative. Thank you for your patience and appreciate you being very knowledgeable!

My sales person was the best she didn’t stress me out. She just let me look and she was very knowledgeable. Perfect.

Samuel was very kind & helpful

GREAT SERVICE AND DEALS!!! RICK BRAGG WENT OVER AND ABOVE TO HELP US UNDERSTAND EVERYTHING FROM MATERIALS TO FINANCING. WE WILL BE BACK! THANKS GUYS!

The only problem was a small one with the store not having any change for cash paying customers other than that issue it was a very pleasant and easy experience. I would recommend this store to anyone looking for furniture their inventory is extensive and beautifully displayed. Our sales person was very pleasant and not pushing oversell of unneeded items or contracts.

Great service and Petra was so nice and informative

Still waiting for my replacement. A segment of my sofa was damaged during the delivery. They unwrapped the piece, brought it up the stairs, and the sofa fabric was snagged on the stucco wall outside. Custom service is the worst. No call backs. They said a technician would call me to come out to my home and assess the damage to determine if it would be repaired or replaced. Still waiting for the technician to call to come out. I've been told twice that he would call. Still nothing.Now they are asking for photos, I have sent them let's see what happens. I will keep you posted. In the meantime I suggest you shop elsewhere.

Staff is knowledgeable, friendly, and attentive. The store is merchandised intelligently, with a wide offering for many different tastes. The sales person we worked with, Hamid, is a true gentleman and a pleasure to work with

Sales Rep Kiyomars is very patient and respectful. Store manager is kind and professional. Me and my wife are thankful for their assistance.

Excellent.. Edgar is the best.

Attitude is very good Hard work, patient with customer and explain all questions very clear I’m very happy

Agnes was very helpful and pleasant to work with. She took the time to customize different couch and table options for our needs and got us the best price! Great experience.

We came to Ashley just to look around but the sale associate, Petra was so professionally and courteous we got living room sectional, rug, desk and console table. We are pleased with our purchase. I would recommend for my friends

Great customer service. Agnes was wonderfully helpful!

Cory M. in Huntington Beach store was very helpful and patient. Thank you.

Excellent service, Corey was really nice and helpful.

Ask for Hamid, he's the best, funny guy and will answer all your questions.

We had a great time Cory helped us fantastically great customer service and very friendly.

Cory and Agnes were extremely friendly and helpful!

A friend and I came here on an errand and found ourselves staying for a lot longer than we anticipated -but it was most definitely a good thing. Cory was such a character -funny, knowledgeable, and best of all, easy to converse with. There wasn't a push for a sale, no hovering, and I didn't feel that uncomfortable awkwardness of feeling like we were being detained until we bought something. His input was well advised, his suggestions insightful, and I found pieces that I absolutely adored. Cory was patient with all of our questions, thorough in his explanations, and attentive to our visions of what we wanted. The place gave me chill vibes. Cory was an absolute gem of a guy and I definitely will be returning to do more business here. If there was any place to start looking for furniture, definitely cannot go wrong here. Thanks again, Cory! See you again soon! :D

Agnes the salesperson was really nice, patient & very professional in attending us!

Agnes is a very friendly sales rep. This is an excellent characteristic for a successful sales rep. She does not practice pressuring sale tactics that annoys prospective buyers.

Hamid was such a nice and informed sales person. We will definitely ask for him again. Very pleasant experience here today At Ashleys.

Excellent customer service and will price match stores that carry the same furniture collection.

Long Tran was great in the store very helpful and courtesy. He was friendly and quick with finding out if our furniture was in stock and when it could be delivered. I would highly recommend Ashley furniture to my friends and family.

Agnes was very professional and helpful I'm very happy with my purchase

Terrible place !!! terrible management !! III NEVER SHOP HERE AGAIN !!!!

Treated very well and the salesperson was very nice and informative and very helpful.

Agnes Gasner was excellent. She understood my needs and was great , attending us in Brazilian Portuguese. It was perfect for myself and my wife. I strongly recommend Ashley Huntington Beach!!

Josh was patient with us, as we have looked at least 100 sofas. I have a disability that made it difficult to find the perfect set. I’m i

Purchased a bed for $1k. I received a mattress that sinks in and makes noise. I called the day the mattress arrived and did everything right on my end. I have been running around for a month to exchange the mattress. They send the same technician TWICE. Finally, an employee at Ashley Furniture said that he would do the exchange. Then, silence. I call 4 days later and he tells me he can't do it. They already sent a technician twice and specified that the mattress makes noise. The technician also agreed that it does slightly sink in when it shouldn't. I went into the store and the manager is saying she can't help me and that her employee shouldn't have stated that he would do the exchange. Again, she's passing on the issue and expects me to sit silent and keep a $1k mattress that's not in good shape. I called costumer service and they say something different than what the manager is telling me. This store has absolutely no costumer service and they are all over the place, don't take responsibility, and rude at times. They refuse to help me and yet again, want to send a technician a THIRD TIME to my house. I have been going in circles and even the manager doesn't pick up the phone. They say they'll talk to the higher ups, but they don't. I'm tired of this treatment and will be speaking with the local consumer agencies. I cannot believe the service this store has.. ridiculous, messy, disorganized. The employee called himself the manager and said he'll do the exchange and now isn't following through. Apparently, everyone in that store is a manager and refuses to help. If only they cared enough to actually reach out and try to find a solution.

It was a nice and helpful seller Agnes.

(Translated by Google) Terrible, I never go back to buy. I have a bed that I bought with them for my girls. It arrived in poor condition. Until now, they do not give me an answer to change it. (Original) Pésimo nunca mas vuelvo ah comprar tengo una cama que compre con ellos para mis niñas llego en mal estado asta el momento no me dan respuesta en cambiarlo

Christine was great. She helped us find the right mattress and bed. Everything was so fast and great prices.

Staff was extremely helpful and went the extra mile to make she we had what we wanted in time for Christmas!

Long was fantastic! Great customer service.

I had a wonderful experience at Ashley’s furniture thanks to Mrs. Agnes definitely recommend her to help you out.

Great experience at Ashley and affordable prices for good quality products. Long helped me furnish my home. He was extremely accommodating, quick & efficient. He was running all around for me lol 10/10 service

Was wonderful Agnes Agent she was wesome love her service ❤️!

Agnes, the sale lady is very friendly, she helped and gave us a lot of recommendations. Thank you Agnes.

Christine was exceptionally wonderful and very attentive with providing us all the information we needed. She has a very personable, friendly, and excellent customer services. We'll come back again to make future purchases. Thank you, Christine!

Agnes was fantastic in assisting us get a sectional that would fit an odd sized room and made sure we could get the color we wanted!

This furniture store is decent and have good prices, the amount of furniture on display is enough to help you make a decision, some other can be seen via catalog, the price is ok, but the delivery charges are stupid expensive, I will update the review once we get what we bought

I went to this location today looking for a whole living room set. I was very pleasantly surprised with the great sales that they had going on. Maja and Edgar were very helpful and their service was phenomenal. I can’t wait until my furniture arrives. I’m so excited. Kimberly S.

Thank you Agnes! Didn’t have everything we wanted in stock but Agnes was very helpful to help us find what we wanted.

I was shopping for some bedroom furniture today and was helped by Agnes. She helped us to find just the right pieces for our specifications. Thank you Agnes for making it such a pleasurable experience.

Tommy super helpful person, understand what do you need and give you many options which I was very happy to go with one of them. Thank you!

Great service!!

Great service from Cory

this location was amazing! jeff was so helpful. he took his time with us, showed us all the mattresses and couches we had in mind. all the staff were nice in greeting us but i have to single jeff out for giving us a wonderful experience and helping us choose the right furniture

Bit Pricey.

I had a very good shopping experience. Great service, friendly, very knowledgeable, and not pushy! I’ll be back to shop here, definitely, and I’ll be happy to refer my friends.

Agnes was so quick to helping us! It was my first time at an Ashley store and can’t wait to come back!

Good place to shop. Corey was exceptional during our visit. He was professional and attentive. I recommend his services.

Cosmos was very attentive he made sure we felt comfortable in our decision of our new living room set. We are very happy with our purchase and service. 💛

Rick provided excellent customer service right before closing time while looking for a power lift chair.

Cory was exceptionally nice and helpful, with a professional demeanor. He met every expectation we had when we visited the store. Very pleasant experience. Thank you Cory

Months ago, my grandma and I ordered a dining room table with chair set. The set also came with choice of plates, mugs, dishes and place mats. It seemed like a great deal at an already high price we paid. Our dining room table and chairs arrived on time and in good condition, luckily. On the other hand, everything else we ordered arrived late, missing and broken!!! We tried going in person twice to file a claim and talk to the managers there who could help us. We honestly were not treated the best and their solution was to reship what was broken/missing. We had to wait a couple months just to receive a broken shipment again even though they promised the best shipping protection possible. (They arrived the same way the other shipment arrived as). We also did not receive the placemats. After multiple attempts to resolve things, we decided will no longer be buying anything from Ashley's.

I was there to buy sofa and our assistant Tran, she is so nice and helpful to compare among the various sofa we would like to purchase. If you visit here, I strongly recommend Tran to assist you :)

My boyfriend and I went to look for couches and dinning tables for our new home. Cory greeted us right away and was very helpful. He asked us what we were looking for and was able to show us items in our price range. I really liked that he wasn’t trying to push anything on us. We will definitely be coming back and will look for Cory to help us with our purchase.

My salesperson, Long was fantastic! Helped me get the perfect sofa and love seat combo which I received a few days ago and I LOVE IT!! He worked along with his manager, a tall guy, didn’t get his name, and they were so relaxed and made it actually fun to buy furniture! Thank you Long!

Cory M. Welcomed us on todays shopping experience. It is extremely difficult to shop with two kiddos but Cory was very patient and did an amazing job explaining the details of the pieces we were interested in. We look forward to coming back to talk more about the items we’re interested in.

Had an amazing experience with Hamid picking out my furniture for my new house. Very friendly and the best price. Definitely would recommend!

Had a great experience purchasing our couches and bed frame from Niesha

Great customer service! Thank you Petya V😊

Great experience with Christine and Edgar! They were beyond helpful!

My experience in ashley furniture was very good Long tran is a good person and helpful Thanks Ashley

We were originally wandering around kind of aimlessly, and ran into a familiar face. Petya, one of my regulars at the coffee shop I work at, works here and instantly recognized me. She helped us around, find what we were looking for, while also showing us some of the furniture with all the bells and whistles. She was super helpful, friendly and just as kind as when she comes into my shop. Always a pleasure to see her and was a welcome surprise to be sure

Long is amazing!!! I’ve worked with him in the past and he is always so friendly, knowledgeable and helpful. Great experience!

Tommy at the Huntington Beach Ashley’s Furniture was extremely helpful and friendly and made our furniture shopping experience enjoyable. He helped us find what we were looking for, then gave us a great price. Thank you!!

I’m very pleased with the service and quality of the merchandise. Penny was very helpful with helping me find what I needed. Thank you!

Thanks Cosmos for your help and the excellent service.

Large variety of furniture. Make sure to do a Google search of the warranty company.

I have been buying furniture from Long at the Huntington Beach location for a while. I have brought family members. Long stays with you for the whole purchase and offers helpful information. He hasn't failed me yet.

I dont recommend Ashley’s home furniture to anyone. They may call you, but you would never reach them. At first, things went smoothly, but the delivery day was a horror. About 75% of the furniture were damaged in some way, and one damaged dresser was returned the very same day. My girlfriend and I slept on the carpet for nearly five days, after having to replace the damaged furniture. Finally, It arrived and was replaced, but the TV stand's door didn't work properly from the delivery day. I told them and they said they would send someone to fix it. later, a careless technician was sent out, and all he did was act like he was adjusting the door. I begged him to replace it, and he stated he would file an order to do so; however, no one has gotten in touch with me since then. When I contacted, they told my replacement order was canceled since the replacement windows is only 3 days. They are unreachable and a waste of time and money.

I dont recommend Ashley's home furniture to anyone. They may call you, but you would never reach them. At first, things went smoothly, but the delivery day was a horror. About 75% of the furniture were damaged in some way, and one damaged dresser was returned the very same day. My girlfriend and I slept on the carpet for nearly five days, after having to replace the damaged furniture. Finally, It arrived and was replaced, but the TV stand's door didn't work properly from the delivery day. I told them and they said they would send someone to fix it. later, a careless technician was sent out, and all he did was act like he was adjusting the door. I begged him to replace it, and he stated he would file an order to do so; however, no one has gotten in touch with me since then. When I contacted, they told my replacement order was canceled since the replacement windows is only 3 days. They are unreachable and a waste of time and money.

Mr Tommy helped us out and was very patient with us..He alao gave us a good deal. we had a good experience.

Why is customer service so bad? The furniture was dropped off and it was dirty. We rejected the product and had to call customer service. We were told they will call in 24 hours. Had to call multiple times to get someone to call us. Don’t shop here!

Quality furniture! Our sales rep Rick Bragg was amazing. He was friendly. and helped us select beautiful additions for our home. The construction quality of our loveseat and sofa made Ashley the right choice!

I did my preshopping and then at the door we found exactly what we wanted, at a great price, delivered to meet our needs.

My husband and I purchased Stearns&Foster mattress here at Ashley's last year. Came back to write a review after 1 year because I still remember how our experience horrible was. The gentleman who helped us when we were buying was pretty nice, gave us a good deal. But after 3 weeks when we got the delivery, the product was slightly different than it has to be, as described. We contacted the seller guy, he said "oh sorry" and gave us $100 coupon. It was bothersome to exchange or return anyways so we just got the coupon. We usually forget these things but we decided to use that coupon because we felt like scammed. We visited Ashley's again and none of them were not welcoming us because we are not 'potential customer' anymore but came for only using the coupon. And there were the Vietnamese lady with funky hair, she said exactly like "You guys should come on weekdays not today. Can't you see we are busy?". So RUDE. We didn't want any items because everything weren't decent, but we changed to 2 whatever blankets with the coupon and guess what. They sent us blankets almost 8 months later, Lol. We almost forgot about it but it helped to bring back memories. So lame, WORST CUSTOMER SERVICE. We told every friends that they shouldn't buy anything here.

Tommy took really good care of us, will definitely be back because of him!

Hamid was helping me choose the furniture that suited my budget and matched with my home flooring/wall color. Hamid stayed 2 hours beyond the store business hours to help me apply for financing and completing the order. Thank you Hamid, you are amazing, I really appreciate your time and excellent customer service. Thanks a lot again. Mai

Very friendly and professional team members. We were in and out less than 40 min. Big thanks to Penny for helping us getting our dining table.

I’ve shopped at Ashley before and I had the same complaint then as I do now. As a shopper I want to be able to walk through a store or at least walk into a store and not have 10 sales people bum rush me. I don’t want people immediately to ask what I’m looking for because I don’t know, I don’t want people to follow me around the store because I feel like I’m being stalked. It never fails I get my chance to look around to regroup to out what I want talk with the people that I came in the store with and then I always walk out of the store having purchased something. My sales lady Christina was great it’s just that cluster of sales reps that stand by the door and just bombard you as soon as you walk through the store it’s very annoying and it also could leave me going somewhere else next time.

NEVER EVER BUY ANYTHING FROM ASHLEY WITH A REBATE OFFER. I purchased a recliner sofa from the store. i was offered rebate. it has been 10 weeks and i still did not get my rebate. i sent them the e-mail with all the details and i was asked the purchase receipt. i took the picture and e-mailed it. no answers. i am sending e-mails no answer. i am calling the store they say that it is a 3th party company and they can not provide me my rebate. they just put me on hold and i keep just waiting and waiting and waiting. if i was promised the rebate they were supposed to mail me the rebate. i never received it. AGAIN I DO NOT RECOMMEND TO BUY ANY FURNITURE FROM ASHLEY WITH THE REBATE OFFERS WITH MY EXPERIENCE. i think they just want me to give up.

Horrible customer service staff, rude, dont wanna help. Skip this place.

Excellent selection of recliners and prices. Agnes was very helpful and accommodating.

Your sales person Tran was spot on and very helpful

There are very good products, I recommend

Great service by Nada Y.! She was a dream working with our craziness!

Hamid was "Johnny on the Spot" from the moment I walked in. He listened and actually paid attention. Thus he got everything right the first time. He stayed with me as I sought out specific items even though it took some research. He overrode the delivery restrictions to accommodate my needs. He was respectful and upbeat, and very accurate.

I had the best sales man. He was so helpful, and very nice! This was my first time spending money like this on furniture and he made the experience very enjoyable!

Ashley’s furniture is the best!! Christine and Josh were so helpful! Also the girl at the front desk, I think her name is amber??? SSOOOOO AWESOME and always makes furniture shopping fun and smooth. I’d give more than 5 stars if I could!

Post sale service sucks. Let me rephrase... Nonexistent! Spent 30 mns on hold and no one ever answered my call. Tried calling the store directly and it sent me through to the same corporate number with only the automated system.

Fantastic services.... specially the one that help us with the purchase

Amazing service

Great selection and very attentive customer service in store and on the phone. Delivery was very efficient and organized.

Great collection of furniture! Highly recommend to anyone! Even better customer service! I was able to switch my couch since the first one didn't match with my apartment. Ask for Bruce and he will help you find the right furniture for your place!

Mediocre service. I had a great experience my first time buying a bed from Ashley's. Because I didn't purchase a frame with my bed, insisting that I would get one at some point down the line but not now, the sales lady gave me gift cards to use next time. I moved and was looking for a rug and found an opportunity to use my gift cards. I made my selection and proceeded to use my gift cards to purchase a $129 rug. With shipping and taxes the total was somewhere around $217 or $274 ( i really cant remember), which she showed me on her Ipad. Completely acceptable, I whip out my $300 in gift cards prepared to pay the total shown. At this point the sales lady's demeanor changed. I assume she's on commission and perhaps doesn't get any credit if paid with gift cards (also not my problem, because Ashley's was the one to give me the gift cards). She brings back paper work for me to sign. I sign the papers, but ask one more time for confirmation of the total because the total on the papers i signed was just $129. She cant give me one. Ok but where is the break down i had previously been shown on the Ipad?? She did not return with any gift card or balance from the gift cards ($300 -$274 =$26). How did a $129 rug turn into $300 or at least provide a balance gift card of $25. So I asked. She tried saying that with taxes and shipping that was that, but could not explain how $129 -> $300. She brought me to her supervisor, who said that they took care of the delivery fee and after taxes, they couldn't give me back $25. Ok again how does $129 -> $300?? If Ashley's took care of the delivery fee then my cost would be even lower, aka balance from the gift cards even more? I thank you for taking care of the delivery fee, but that doesn't explain the math and break down of fees and total cost. While seeming annoyed the supervisor handed me back $200 in gift cards. Great; however, I would probably have accepted the full charge had I been given a full explanation of the breakdown of how a $129 rug, turned in to $300. I came away from my experience today completely perplexed and laughing at the fact that the sales lady may not even put my delivery in because she was mad. But again, give me an explanation and don't get an attitude when I pull out gift cards i was given by your company.

Furniture is great but the customer service is absolutely horrible. Long waits on the phone and incompetent customer service. Whenever anything goes wrong no customer service rep has any recollection or record of it and all they do is deflect and blame. They literally blamed me for a 6 month shipping delay because i requested the delivery date be changed by 2 days. I suggest you spend your money elsewhere unless you’re absolutely convinced you want to buy your furniture and you don’t mind their horrible service

Very good. Rediscovered it lately. And loving it.

We had a good experience during our last visit to Ashley's and will continue to shop there.

I was pleased to be greeted walking through the door, Edgar stopped and welcomed us. He was great help and made our shopping experience easy. Thanks for everything Edgar, we will see you soon!

Excellent service and professionalism!

Fabulous customer service!

If I could give negative stars, I would. Do yourself a favor and go literally anywhere else. I cannot stress that enough. Low quality, overpriced furniture, with employees who just flat out don’t care about you.

Worst quality ever

I went to this store to buy a mattress for the new house. I was treated very professionally and with the very best customer service from Nathan and Bruce. I highly recommend these 2 guys, very knowledgeable, when you come here for your next furniture purchase.

Never will I purchase from this company ever again. One and done. Made purchase the first week of January. Sales guy said it would take 3 weeks to be delivered. It took 3 months!!! Then, when it was delivered we find out they could have set it up for us. Surprising, since the sales guy told me they do not do set up and removal because of covid. So, I set it up myself, no biggie. Until... I realize they didn't deliver the rails that connect the bed! I called the store to see if they have them available and/or if they can help with this issue. Ha! Fat chance there. They tell me I need to call a phone number a file a report with them. This was the worst experience I have ever had with purchasing furniture. What a horrendous experience, one I will never have again with this company. Bye!

It was a pleasant experience to go to one of the Ashley stores in Orange County CA. and find exactly what I was looking for just at first sight. Also the Customer service provided by Alma was excellent, friendly and professional, the delivery was timely and the assembly, professional and fast and last but not least, the price was the right one for my budget. Thank you so much for all your attentions and services. i am extremely pleased with my purchase. I am glad that I found Ashley Furniture on my way home. I will be a client forever. Thank You so much again.

Good furniture deals if you understand their pricing models. Most prices are negotiable.

Maya was the one who helped me and my wife purchase our dining table set. She was very attentive and patient with us and even helped us purchase the set with a great deal.

Tyson Davis was a fantastic help in purchasing my new sofa and mattress. He was patient and wonderful in offering suggestions I hadn't thought of. He helped us secure a terrific option that will transform our home!

The employees are very helpful. They seem well knowledged about their products. Only problem right now is delivery and they can't really do anything about it.

Best shopping experience ever! Edger was patient, and extremely helpful. Highly recommend to anyone buying furniture!

DO NOT ORDER FROM HERE. I ordered at least $10,000 worth of furniture and the delivery was rescheduled 6 times. I still have not received my order. Horrible customer service. I don’t understand why they can’t just be upfront with us about our order. The store manager we called on the phone about delivery rescheduling was rude and kept laughing at me for asking about my order. They already took my money too. A waste of time and energy.

We bought a tempur-pedic bed from sales rep. Kiana Garcia at Ashley store in HB. The bed was delivered defect as the pictures. (Foot area was up high since it delivered) The foot area does not lay flat and not controllable by the remote. How can anyone sleep all night in this way? We also paid additional 10 yrs care plan when we purchased it. We called the sales rep. Kiana right when the bed delivered. Her line goes to voicemail all the time by the way. Tried to talk to Ashley customer service and they send us to call Temper-Pedic, and Temler-Pedic told us to call Ashley and said Ashley should get us a new one. We have been pushing around and still can’t use the bed for a week since the bed delivered. The bed costs us 4K and it is still sitting here. Ashley HB store manager promised us to send a tech over today to fix it and the tech no show. We called the manager and the manager said she can’t find him. So we wanted them to take the bed back and get us a new one. We were even told by someone that getting the bed is like buying a car. You can only get it repaired. So we got a lemon bed??? They told us we had to send it back to the warehouse by ourself. (So we have to pay foe the delivery again for return) Unbelievable!!! Be careful and be aware of this.

I was thrilled with my purchase until 3 days later I received a phone call saying the base to our bed was on back order and our delivery was being delayed by 3 days. The sales person assured me that the bed we chose was in stock and there would be no delays!

I had the best experience furniture shopping at ashley’s, Alma was so incredible resourceful and helpful in designing my home. She sold me my tempurpedic which saved my life. I plan to go back to her every time I need new furniture. She made me a customer for life.

Great customer service.

Great service and great staff. They got me the best deal I could possibly get with the assurance of a 5 year warranty and and free set up and delivery!

I had a great experience here with my husband a few weeks ago as we went to look for a new mattress with an adjustable base and a new sectional. We knew we had to invest in good products and willing to spend money. We previously went to the Long Beach store & it was terrible. Sooooooo much pressure to buy when we just wanted to look. I felt so overwhelmed throughout that visit. The guy was so pushy. So even though we live near the LB store, we made a trip out here and tired the HB store and we’re so happy we did. Penny was our sales rep and she was outstanding. My husband forgot the exact measurements for our living room, but Penny had so much patience and helped us measure and even waited for us to go home and come back. We ended up getting a tempurpedic mattress with a base and a big sectional. She gave us a great price and the manager (forgot her name, younger brunette) honored the price even though when we were checking out, items were out of stock she made it happen and upgraded a few things. They told us they appreciated us coming out of the way to shop at this store. Just very friendly and absolutely NO PRESSURE. I loved the experience. We did have an issue during delivery (manufacturing issue), but I contacted our sales rep and she contacted the manager that helped us and wow- I’m so happy she made the delivery happen. Since I was having surgery which I needed to be propped up, she managed to have the item delivered the day before. So thankful! Great experience. So happy we went to this Ashley’s :)

I had a great experience here with my husband a few weeks ago as we went to look for a new mattress with an adjustable base and a new sectional. We knew we had to invest in good products and willing to spend money. We previously went to the Long Beach store & it was terrible. Sooooooo much pressure to buy when we just wanted to look. I felt so overwhelmed throughout that visit. The guy was so pushy. So even though we live near the LB store, we made a trip out here and tired the HB store and we’re so happy we did. Penny was our sales rep and she was outstanding. My husband forgot the exact measurements for our living room, but Penny had so much patience and helped us measure and even waited for us to go home and come back. We ended up getting a tempurpedic mattress with a base and a big sectional. She gave us a great price and the manager (forgot her name, younger brunette) honored the price even though when we were checking out, items were out of stock she made it happen and upgraded a few things. They told us they appreciated us coming out of the way to shop at this store. Just very friendly and absolutely NO PRESSURE. I loved the experience. We did have an issue during delivery (manufacturing issue), but I contacted our sales rep and she contacted the manager that helped us and wow- I’m so happy she made the delivery happen. Since I was having surgery which I needed to be propped up, she managed to have the item delivered the day before. So thankful! Great experience. So happy we went to this Ashley’s :)

We had a great experience at Ashley HomeStore today! We were looking for a beige sectional and Bruce Vo helped us make our shopping experience seamless. He made sure we got exactly what we were looking for at an affordable price. He was very personable and professional. He explained all available deals that were being offered in the store and gave us the best price for our amazing couch! We can’t wait for the new addition to our living room.

BRANDEN WAS VERY PROFESSIONAL AT HUNTINGTON BEACH STORE....

Jeff was amazing! Very happy with everything we got and my experience. Thanks Jeff!

Christine was great! I made 1 purchase. She knew exactly what I was looking for. I went back and made a second on the same day. She was very patient with me. All of my interaction with her was wonderful! Thanks Christine! Carissa

sales rep Maja was very helpful, went out of her way to make sure we had everything we needed and found exactly what we were looking for. I only say 4 stars instead of 5 because Ashley jack’s their prices up for Black Friday deals just so they can discount them. But we still feel like we received a good deal.

Sorry but will never shop here again! We went to pick out a new bedroom set, the sales lady told us everything is in stock and will have are furniture by Nov 14, it’s been over two weeks and we just got our bedroom set and when it arrived there’s a dresser missing, the delivery guy tells us that it’s on backed order, 2 days ago I confirmed with them and they said all my furniture was gonna arrive, they should be upfront with there customers and let them know that there factory doesn’t know how to manage orders and keep track of furniture, very disappointed

Our sales associate, Julie, was personable & extremely helpful with obtaining the furniture that we needed on a short timeframe. Plan to return to shop for more!

While looking for something to impress my guests before the holidays, I came across this establishment. Instead of naively ordering furniture from Amazon, I wanted to see it in person. I was pleasantly surprised when I came into Ashley Home. Edgar Grijalva was my assistant and the hottest! He was quite helpful and patient as I walked throughout the store, explaining the advantages and disadvantages of each item. Thanks to Edgar G., I was able to find the perfect furniture for my mansion just in time for the holidays. Ask for Edgar Grijalva if you stroll into the business; he is the strongest and will help you find everything you're looking for. Edgar is still alive and well.

Edgar was incredibly helpful when it came to helping find the dining set. He walked me through the floor and helped me figure out what set would tie in to my interior design tastes. I highly recommend Edgar!

Edgar was excellent in helping us pick the perfect couch for our house. He walked us around the showroom and showed us every couch that fit our budget. Then he was even able to help work around our busy schedule to find a delivery time that worked best.

The worst buying experience of my life.

Penny was so helpful with our decision in purchasing our furniture. Thank you Penny!!!

Great experience at Ashley Home Store on Edinger in Huntington Beach. Agnes is our sales rep and was very knowledgeable, professional and friendly. I canceled an order last week with One Stop Furniture due to waiting 6 months. Agnes could tell me which day each piece or furniture we were interested in would be delivered. She got us a great deal and had our furniture delivered 2 days later, from the order date. Outstanding service and I am very pleased!!

Agnes and the Ashley’s Furniture staff made making a couch selection fun and easy! They offered great customer service and answered all my questions. I will be sure to go back for my next furniture selection

I enjoyed working with Julia at Huntington Beach store. She was patient and not pushy at all. It was a nice experience!

DO NOT BUY TEMPUR PEDIC MATTRESSES HERE! THEY ARE SCAMMERS!!! They lie to you that they have 90 days return policy and then they refuse to replace it or take it back. Even though Temper pedic themselves offer 90 days return and exchange! THEY ARE LIARS AND SCAMMERS. Read reviews before coming here and bring your money somewhere else!!

My parents bought a chair and couldn't bring it home. It took weeks for the chair to be delivered. Once it was, it was crooked and didn't work properly. When they finally had a technician come out, he was rude and dismissive. All of this and they had paid for the extended warranty. Poor product and poor customer service.

READ THE ROOM. The furniture was lovely and good price but the salesman almost UNDID the sale several times by ignoring that I am disabled, (Obviously) and could not keep up with His running toward the items we requested. He was 'selling" me from 20 feet in front of me, while facing forward. We did buy the couch and love seat but really feel like we were mowed over..

Had a great easy purchase! Saw what I wanted purchased it and left! And I’m glad I wasn’t followed while browsing! Great customer experience thank you

Penny was the best sales associate I have ever had the pleasure to work with in a furniture establishment. The selection, quality and availability was top notch. I would recommend this location and establishment to anyone. Thanks

Very good service.

On May 30, 2021 I purchased many pieces of furniture at Ahsly. All of them were delivered on time, but a headboard was not delivered on time and furthermore three times of delivery were failed due to a couple reasons. Between Ashley and myself there have been conflict over the headboard. When Ashley stoped delivering the headboard to me, I asked help to BBB. BBB sent the first letter to Ashely, but Ashley did not do anyting. When BBB sent the second letter to Ashley, Ashely contacted me to solve the issue. The employee, Mr. Nathaniel Marsh, helped me to choose a new headboard and I chose one and Ashely delivered two days later. Now, I got my headboard finally. I appreciate BBB and Mr. Nathaniel Marsh of Ashley Furniture. Thank you for your help!

Bruce Vo was amazing and I am so excited for mt new couch!

Very good customers care

Service was great - no pressure and helpful in answering questions. We got a good deal and the buying experience was pleasant.

William Ibrahim was awesome! he provided good customer service and found a good deal for us. Please ask for him when you visit this store, he will make you laugh and find you something for your home

Cristian was very professional, had a lot patience to answer all our questions. He had an upbeat attitude the whole time. The manager was very friendly and helpful also. That's why they got out business.

Petya was extremely helpful and accommodating in the price of helping us with the purchase! Petya, made it happen!

Delay in delivery and damaged property. No resolution, never buying any Ashley Furniture again.

Customer service and our salesman was great. He was non pushy and gave us space to look around, no pressure.. NOT LIKE ASHLEY IN YORBA LINDA. Our salesman there was like a used car salesman. Pushy and arrogant. I did end up buying there but I wish I didn't. Stay away from this Ashley location.

The Ashley Home Store in Huntington Beach was wonderful when i visited yesterday. Kiana Garcia, the sales associate, was patient, knowledgeable and very nice. I enjoyed working with her and the other associates who helped with my purchase. The manager of the store was very professional in helping Kiana finalize the purchase. I highly recommend this store for your home furnishing needs.

Very nice store. Everything as described. And Bruce was very attentive and kind. He made our shopping easier.

Purchased a dining room set. The item was delivered by a very rude delivery team without the hardware. They showed up unannounced, tracked a bunch of dirt into my house and left a mess. Felt pressured into accepting an incomplete due to a "month long back order" if we refused the order. Extremely displeased with our decision to purchase furniture from this store.

Visited this location to find a nice couch and some patio furniture. Julie was quick to help and was able to accommodate all questions and requirements. There were a lot of different choices to pick from, and all staff members were friendly and also helpful. Highly recommend this location.

Great location with a lot of options and knowledgeable staff. Julie was so helpful and accommodating, even staying later than her shift to help us find the perfect couch and chairs. Great deals too!

Came in just to browse and Bruce was so helpful and informative. Ended up purchasing my ideal mattress. The service Bruce provided was phenomenal! Highly recommend Ashley’s for all your home good needs!

The purchase itself was fine. Delivery was fine. Post-delivery customer service was poor. One of the chairs was wobbly, the delivery guy called someone (corporate? warehouse? cust service?) to have someone come and fix it. They never called me or followed-up.

Best place to shop for all furniture needs. They have the best prices and deals. Very professional and helpful sales representative and manager. They are well skilled to make consumers leave the store with a smile and a great experience. I’d highly recommend them.

Our saleman Jeff was very good. He let look at our leisure but was there to answer all our questions. Also they delivery was only a few days after our purchase. Great customer service

Maja was the sales person and very helpful. I also have to say that the sales manager, Nathan was excellent and extremely helpful and gave us great pricing, since we bought several big items. Thank you again!

I purchased bedroom set in July when they deliver dresser and bed is damage when they deliver. Delivery boy just dump stuff and gone. I emailed Ashley customer service they exchanged dresser but they don’t have bed Iam try to exchange bed or return all items last 4 months but Iam not. I paid full amount to get damage stuff. now they said they can deliver bed next year in March.

Wasn't greeted nor offered help. All the sofas seemed the same. Only saw one item that appealed, but didn't want to look for someone to ask about it so left.

Nathan and Christine were so helpful when I came in today. They were willing to work with me and help me find exactly what I was looking for! Everyone in here was so friendly. I definitely recommend coming here for either large furniture or just house decor!

Julia was a great help to me. She was patient and had great suggestions. I will be shopping at Ashley for our couch coming soon. Thank you!

Service is terrible. Technicians forgot to order the damaged pieces and the scheduled delivery for another item was changed without notice. We were waiting for a delivery on labor day as it was agreed upon is writing but nobody showed up and no one apologized. This company is one of the worse experience we had buying furniture. We strongly recommend for people to shop somewhere else instead of going through the same disgraceful experience we had to endure.

Great deal on Labor Day weekend, great price and good overall support from Bruce.

Go and ask Muriana Casias for help. She has been sooo helpful. She will give you exactly what you need and does not break your wallet. Best and most helpful sales associate I have ever seen!!!!

Went furniture shopping around Huntington Beach today and one of our stops was Ashley Furniture. Of all the furniture stores we went to, Ashley was by far the best experience. Sales associate Najwa, was very helpful and pleasant to work with. She is super friendly and was extremely patient. We also worked with Tyson, who seriously killed it with getting us the best deal possible. He is also super friendly and easy to talk to. We will definitely be back here for future furniture purchases.

The customer service here was amazing!! Christine helped us right as we walked in, she wanted us to take our time picking out our new mattress. Her manager that helped as well can remember his name but he was just as awesome!!!!! We will definitely be coming back in the future. Thank you both for the great experience, you both are lovely people and we had a nice time while there with the laughs.

Had a good experience. Purchased a headboard and 2 recliners. I will go back if I need anything else.

Excellent service with no pressure!

Helpful, if slightly aggressive, salespeople. Did get cut a good deal, but overall ended up with a very poor experience due to multiple delays on delivery and ended up getting delivery moved one day before the delivery because they don't have it in the warehouse. Why would they not hold the item for my already postponed delivery (by 2 weeks) if I've already paid for it? Then if it's not in the warehouse why do I only get a call one day before that it's been postponed another 2 weeks. Ridiculous.

Our experience at Ashley Furniture HomeStore was honestly one of the best shopping experiences I have had. My soon to be wife and I were shopping for a bedroom set, and Tommy and Bruce made the experience unforgettable. Not only were they personable and knowledgeable, but they were patient with all of our questions and ultimately gave us an incredible deal. We will be continue to come back in the future!!

Thanks for the wonderful coffee table and the excellent customer service! From the moment we walked in the door, every representative was friendly and helpful and our sales associate, John Vann, was excellent. He did everything in his power to make the entire experience easy and painless. We will definitely return for more furniture in the future.

Found wanted here quick fast service, this location is calmer than the Long Beach carson st location. Nehal helped me out, if you come to this location look for her Great customer service etiquette, Delivery and set up is provided if you need it also. 😊

We were there on Monday, July 20 and ordered a lift chair. The salesperson told us it was available and would be delivered on Saturday, July 25. We received a call saying it was on back order and would not be available until July 29. Several phone calls and delays later it was finally delivered Aug 5. We have the chair now but it is not the same as the one my husband tried in the store. He is tall and the one in the store fit his long legs. This one does not. We were told it would be the same color as the one in the store. It is not. We are very disappointed in this transaction but will have to deal with it. It's too bad we didn't know it was on back order we might have been able to buy the floor model which fit my husband perfectly.

Bruce was extremely helpful during the purchase of our new couch! We went during the flash sale and we received additional discounts as well.

Super aggressive salesman that are on you as soon as you walk in. We told him what we were looking for (a specific type of recliner) and he just dropped us off at the living room area. Didn't see anything we liked. To be fair, Our friends did buy couch that they like. I probably won't be back

I had a very positive & pleasant shopping experience with my most recent purchase at Ashley Furniture. The sales associates were beyond friendly and thorough! Everything from placing my order to the delivery of my order ran smoothly!

Great store! Working with Bruce was a good experience. Thanks for the great experience!

Stop promising your customers a certain delivery date and then change it for 4 weeks later. You guys are so fast to be selling stuff but not delivering it on time never shopping here again

great service by Bruce Vo to help us find a bedroom set and mattress!

Thank you Bruce! You're is the best! Very careful and help us to find exactly what we need.

Was disappointed in sales person. They had an agenda that was not ours but we were the buyers.

Was a great experience for the 4 times I have come In to purchase items 😀services was great from all the staff Bruce 😀

In short, Ashley Homestore has uncomfortable mattresses and poor service at exorbitant prices. We made a large order of Tempur-pedic mattresses, do yourselves a favor, do not buy this brand. We gave it the requisite week to break in these mattresses and it's been the worst week of sleep we've had. Of course Ashley won't let you return mattresses unless they're defective, that's why they're so eager to sell you something you can't return. In addition their delivery was problematic and sketchy. The delivery had poor communication and in the end, did their job, as they were supposed to, but it was like pulling teeth and arguing over and over just to get them to do their job. I do not recommend shopping at this store or buying Tempur-pedic mattresses.

Bruce, thanks for doing a great job getting the sofa for me.

Christine is the best! I just tell her what I need and she finds the best deals for me.

We had salesman Jeff Asano. Our experience was great. We got a lot of furniture items we needed at a good price. We like to wander the store first and Jeff gave us adequate space until we were ready to ask questions and complete purchases. This worked well for us. Jeff was helpful, and made for a relaxed experience while we spent a lot of money. The Novaks

Nice and friendly. Awesome experience !

(Translated by Google) Fascinated with the saleswoman! Super friendly. After giving us the total price, he spoke with his manager so that we could get a better price. The beautiful furniture !! (Original) Fascinada con la vendedora! Super amable. Después de habernos dado el precio total, habló con su manager para que obtuvieramos mejor precio. Los muebles hermosos!!

John was great! Easy to work with and super friendly. Made our couch purchase an easy and quick experience.

This place has the worst customer service. They screwed up and delivered the wrong table and instead of making it right they avoided me. I've called 5 times and each time I get a different response so finally after the 5th call about nobody dealing with the issue they wanted to just give me some money off to keep the table Wrong table which is Not acceptable and because they are so uncaring and not helpful at all, i told them to come pick up the table and refund me the whole amount and cancel the actual table I actually ordered. I've spent thousands of dollars at Ashley but I'll never shop here again. Very disappointed at their lack or resolving an issue that was their fault to begin with. They only care about a sale and nothing more. Don’t give them your money because they don’t deserve it.

Tyson at Ashley's was helpful, knowledgeable and took all of our needs into consideration while offering cost effective solutions to our needs. Will definitely be going back for all our future furniture needs

I was supposed to have a couch delivered, 4 months ago, and no one ever took the time to reach out to let us know about the delays. We always had to call and follow up. And each time we got a new delivery date and no customer service. When that new delivery date came, no one called us to let us know it was pushed again. It was extremely poor customer service and they never once tried to make it better. I’d recommend going somewhere else.

I was able to get what I wanted at the right price. The problem was the sales person. She was somewhat rude, and uninterested. She questioned why I would want only a headboard, why I would not have it assembled with delivery which is an additional $79, and seemed not to care about my answers. The thing is there is really no assembly required with either piece I ordered.

order was not avail as we thought. mgr. helped out to make situation as best as possible. TY

They have the most god awful customer service! I stayed in the desert longer than needed and they delivered the wrong thing TWICE! I can’t get a hold of the manager unless I physically walk in the store, nobody calls me and I get transferred to a call center that says they can’t reach the store! They are literally costing me money on a rental because of this!

This Ashley HomeStore in Huntington Beach is the best Ashley location I have been too. My wife and I were shopping to furnish our new home and the associate Jeff Asano made it such a pleasant and enjoyable experience. We did not feel pressured at all and he was patient and answered all our questions. We definitely would recommend our family and friends to come here and ask for Jeff.

Long story short: I will never buy furniture here again. Save yourself and choose elsewhere. I had an order that turned into an absolute nightmare. We were scheduled for a bed set and coffee table/end table set originally on 5/19. When the delivery persons arrived they notified us that they didn’t have the coffee table/end table set with them, that it was back orders BUT no one had ever notified us. We chose this set because it could be delivered on the 19th. We reschedule for the coffee table/end table set delivery to occur on 5/24. When the delivery persons arrive none of the glass inserts fit ANY of the tables. We reschedule again for delivery on 5/27. Again the delivery persons arrive and again NONE of the glass inserts fit any of the tables. I go to the physical store on 5/27 and speak with the store manager Acia. I explain the repeated problems. I also let her know that I now need this table set by Sunday, as I’m having family over. She promises me she can get the table set delivered on Saturday, 5/29 and she will mark it VIP status and have them put the table together to check the glass before delivery. Well Saturday 5/29 comes around and by noon I never received a confirmation text on what time to expect the delivery. So I call the delivery hotline and they tell me it was never scheduled by the store manager, that she didn’t complete the request. This same day, I go down to the store again and the store manager, Acia, is minimally apologetic. She states that it wasn’t her error but that the item was back ordered again somehow. So now I have people pointing the fingers at eachother and no one taking ownership. Acia said she would call the warehouse and see if they could delivery tomorrow (Sunday) and I told it it would have to be early morning because of my family gathering and that I’d likely prefer to just cut my losses and go find a set somewhere else. She said she’d look into it and call my by 1pm Well Acia never calls me again. She has an associate call and say that they can’t deliver Sunday so they will refund me for the table set and part of the delivery fee. I asked the associate to have Acia call me back because I felt entitled to the full refund of the delivery fee as I had to be available 4 days (3 of which I took off work to be present for delivery) and they all failed. I left 3 messages for the store manager Acia on Saturday and she never returned my call. The associates let me know she’d be in on Sunday, but again, she never returned my calls. We are now at the end of the day on Tuesday, 6/1 and she has yet to call me back. Stay away from this store.

Very good service, good deal at 50% off Memorial Day Sales prices. Excellent, quick delivery and setup.

Bad people will not send a refund just tell me another dept does that but they don’t have any phones to talk to anyone. B S on that.

Maya Marshall was amazing straight from the start. With her spunky easy going personality she made my boyfriend and mine experience easy and comfortable. Her follow up was quick and she had all the answers to our questions. We will defibrillator be looking for more business with Maya when we need some home decor. Thanks again Maya, you rock!

My wife and I decided to get a new sectional and we shopped around quite a bit but decided we liked the ones at Ashley's and we started to get quotes on delivery. We received a few quotes on some sectionals stating they could be delivered in mid June. We decided that was too long of a wait and found another sectional that the rep mentioned would deliver on the 19th of May. We were in the first week of April so a month and a half sounds more reasonable then 2 and a half months for delivery so we decided to purchase the sofas. Fast forward to today (May 18th) the day before delivery and I am on chat with support to update my phone number so the delivery men can call me tomorrow and I am told my delivery isn't set to arrive at the warehouse till June 21st. I feel like the store rep lied to me to get me to purchase the sectional knowing all sectionals were not going to be delivered till June. This whole experience has been disappointing to say the least. Ashley's has nice furniture that my wife really liked but I don't think we will be going back after finding out my order is delayed by a whole month. I was not willing to make the purchase on the first sectional that quoted to deliver in June.

I had fabulous customer service at Ashley Furniture!! John was patient and kind and very helpful in finding the perfect piece of furniture for us!! I'll definitely be coming back, it's a beautiful store too!!

We were helped by Penny. She answered all our questions and helped us get the furniture we wanted. Knowledgeable and kind it is my go to place for furniture now.

First time in the store, and now in love. I found what I wanted and Tosha was so helpful and kind.

Jeff Asano was beyond helpful and took COVID safety very seriously. He was also very knowledgeable on the products and protection plan. Thank you, Jeff!

Jeff Fasano was our salesperson and I can't say enough about him. He is the best and I would highly recommend him.

Extremely helpful, knowledgeable & friendly sales staff.

I had a great experience today in Ashley furniture in Huntington Beach. Our salesperson John was very helpful and patient as I tend to be indecisive at times. There were lots of options to choose from and I was very pleased with the large inventory. I ended up purchasing two loveseats an accent chair and a coffee table. I'm looking forward to the delivery later this week, and I'm already scoping out some other items.

We just stopped in to purchase a living room set for my mom. We had an amazing experience. We worked with John Vann and he was a breath of fresh air. He was supportive, creative, funny and not at all pushy. We ended up purchasing a full set. They are even working to get us an extra pillow from another set. Awesome store with an awesome employee!

Great experience! Very friendly and helpful staff. Nate the sales manager goes above and beyond to help you get the best deal possible. Christine the sales rep is very lovely. Overall wonderful!

Quick, easy transaction with prompt delivery and setup.

Customer service while you are buying and while you are calling in is great Everyone is very polite and willing to help Great interest free financing options I gave it one start because of delivery issues and product quality I purchased a dining room table and a bedroom set last February Table and dresser were damaged Still waiting to get replacements! Tried to exchange the table once.. the new table was damaged too! I have to wait another three weeks for the next one Poor made furniture and very slow process if you have a problem

This is one of the greatest stores I have ever been to! My appreciation for the employees at this store goes way above and beyond I could ever imagine. The customer service was impeccable. They took every opportunity to make sure my family and I were beyond happy. Their knowledge of what product would fit, and work with my family size was just brilliant and making sure we left as happy customers was amazing ! I was offered an amazing deal for the very best in furniture, I will be a returning customer for life!!! Thank you staff at Ashley’s Furniture you guys are the absolute best!!!

Manager Nate and all staff extremely nice and professional. Excellent customer service!

I bought a king size temporpaedic bed on Thursday. Tommy was the salesman. He was so helpful, friendly, informative. He should get a raise. :)

Mr. Nathan, the store sales manager, a very nice and helpful person, puts the customer's comfort at the top of his priority, and with him two wonderful assistants, Miss Giselle and Mr. Ashraf, the buying experience from this branch was great, thanks Ashley Home Store - Huntington Beach.

I bought a power lift recliner not even four months ago for my mom that is 80 years old and already had to make an appointment for service that took two weeks to get. They gave me a timeframe between 2 PM and 5 PM around 4:30 PM I called to see where they were at and they said that they were here at 12:18pm and nobody was home so I had to reschedule. That is the worst customer service I have ever received I will never buy anything again from Ashley‘s furniture and their warranty sucks.

I love this branch of Ashley furniture - I’ve purchased multiple pieces on different occasions for both my home and office. Each of the furniture pieces I’ve purchased have been excellent with high-quality components and design. Nate and Edgar are the professionals who I’ve had the pleasure of working with on each occasion, and they have been very efficient, communicative, and went above and beyond to ensure I found what I was looking for and scheduled a delivery that worked for me. Nate and Edgar were both patient and prompt with my questions prior to purchases, and they demonstrate great customer service and support throughout the process. Thank you to both of you! This branch of Ashley furniture will be my go-to for All of my future furniture needs

Tosha was very helpful and our purchase went smooth.

Tosha was very patient and attentive, making sure we were able to see everything we needed to make our decision. She worked with management to get us the best deal possible. We couldn't be happier with our purchase or the the service from the staff. Thank you!

Very bad costumer service !!!!!u buy an expensive bed and they not deliver what the manager or sell promise. We wait g for my mattress. To deliver. They said they gonna call they never call the day what we spect to be deliver We went back to the store in julia said like we an camping on the back yard. That I think is not a joke when we need the marras in is an respectfull. I not really recommended nobody to buy in this store. The manager said we GONNA call you he never did we still waiting He doesn't have a word. THIS STORED NEED AGOOD COSTUMER SERVICE.

Love this place for furniture... especially today during their anniversary sale...got a great deal.

Unfortunately I can't afford the furniture or any product in stock at this location. I also was acknowledged when I came in, but ignored when I left. I will never be able to afford anything here. 😪

Tommy was very attentive. Lots of selections.

While we explicitly told our sales rep John that we wanted a dresser with mirror set we ended up receiving just the dresser. And this after we tried in vain to get through to someone who we could confirm that we were getting both dresser and mirror. After been given the run around on the phone and with no direct phone line to the actual store (???) we ended up at the store we purchased it at. I had just gotten off work and was already tired and while we initially received what we deemed competent help from another rep this rep was also found to be lying to us about another matter dealing with the mirror we were now forced to negotiate a deal instead of Ashley just making it right. Very poor customer service, horrible, horrible service that has left us vowing never to return.

They have it all. Great prices. Very helpful people !

Came in and was greeted by Julia Seffrood who pointed me to the dressers and chests that I was shopping for. She was courteous informational but not pushy or hovering, which a lot of furniture stores do.I found what I was looking for at a great discount And so excited to get my furniture and best of all I don’t have to wait weeks to get it, i got to pick my delivery date and it’s just a few days till I get them. I’d definitely recommend Ashley Furniture.

Great shopping experience with a very friendly staff and definitely not any hi pressure sales tactics. Dealt with a lady nemed Penny and she was very patient and accomodating... Did a little wheeling and dealing and there was some flexability with pricing.. especially with floor models. Will be my first choice the next time for any furniture purchase.

I went to the store on Jan 10th to buy my new bedroom set. The sales man was really nice and helpful but I am giving 1 star to this store due to the whole delivery process and the state of the furniture that I received. I waited for my furniture a month to get delivered and received a damaged 2 drawer night stand (one leg was all smashed) and a scratched 5 drawers chest and dresser. I refused the 2 drawer night stand and they got me a new one with scratches. I scheduled a technician to check and fix all the scratches on my furniture and it took 2 weeks to get one who said he couldn't fix the scratches and ordered new drawers for us, we received a new drawer for our 5 drawers chest on March 12th which my husband was going to replace but found out that the base of that furniture was all broken. I went to the store because the calling center advised that and talked to Nathan (the store manager) about my furniture and he said he was going to file a case for us to get my 5 drawer chest replaced and send me a new technician to check the small scratches on the dresser; however he hasn't done anything and of course he is not answering my texts or even acknowledging them, he is not answering my calls and his voicemail is also full. Today, March 15th, I called the calling center to file the new case myself for my 5 drawers chest and found out that the replacements of my other scratched furniture will arrive April ending. This is very frustrating and I am very disappointed that the calling center cannot do anything to give priority to my replacement parts either Nathan, the store manager of the store, who said no ones gets priority on delivery, not even the CEO and that they don't accept exchanges or returns, so I am stuck with this frustrating purchase. I also bought a king size bed frame that Jan 10th but since it has not been delivered yet, I am canceling the purchase and getting my money back, I don't want to deal with Ashley Furniture again if something goes wrong with the bed frame.

Ashley's Furniture has great prices and a good selection. Our sales person, Bruce was very helpful. The only negative is there is a no returns policy.

My experience was Excellent Tommy was fantastic Also the manager was great

Very friendly and knowledgeable sales associates. Willing to listen to you and work with you. They were very accommodating. Highly recommend going here

What a bummer and a waste of time. I went to the HB store looking for a dinner table with a bench for my wife's Birthday present. I Was helped right away by a sales associate finding a table that had 4 chairs and a nice bench seat. I was givin a form to fill out that asked for my personal information and my home address which I filled out and gave back to the person who was helping me. The first computer we were at I was told crashed so we moved to a different one that dis not work. We then moved to try he third computer and he started to type I guess my info into the computer when I noticed he had the wrong address in a different city. I told him no I don't live there and was assured he was going to change it so theh delivery was to the right address. He then printed out a receipt and crossed out the wrong city and put mine. In the time all this was going on he kept telling me oops the days keep getting pushed back for the del. They told me a day and time they would come and on the day they were coming guess what they went to the wrong address. Then I get a call saying I would have to call and reschedule for a new day because it was 20 min out of the way for the driver. 1st this was not my fault it was tree he sales man's fault 2nd they expected me to reschedule I didn't mess up the order they did.3rd after telling the chat bot I want to cancel my order and leaving a message they decide to take all the money for the item out of my account. 4th after calling myself for the third time I finally get transferred to a lady who was not all that professional telling me she will ln leave a note to take care of the money tomorrow when she gets back in to the store.then telling me it will take some days to get the refund. Why did they take money from me and I never signed anything for the del of items? I don't think I was treated fairly and what they did seems wrong why do you take my money for items I never was givin.all in all this was a horrible experience and I don't wish this to happen to anyone.

Very expensive couldn't afford anything the have for sale

I bought a fabulous living room with a very good discount

Rachel the sales associate was knowledgeable, patient and had a no pressure attitude.

2.5.2021: Saleswoman (who revealed herself as Brazilian afterwards) follows me and my mom around like we're a meal even after I tell her I am looking around; then, I tell her what I am are looking for and she says we don't have it without offering to show me what they do have. Managerial staff, you know who this employee is.

This past weekend, both my wife and I were looking for new living room furniture. A new couch and loveseat. We met with a young lady, Destani, I don’t believe we could have been helped any better. She was so patient as we were trying out different seats and configurations. We were there for awhile and in fact, we were there past the closing hour. Nate, the manager, was incredibly helpful. He made sure we felt like we were part of a family. The entire staff with whom we interacted were incredibly professional, as well as fun. They were professional without being overly serious. In these incredibly trying times, it’s great to be professional, however it’s also very important to be friendly, happy and have some fun. That was definitely Destani and Nate. Also, furniture wise, there is an incredible selection of furniture at reasonable prices. Plus this weekend was 50% off of everything. I believe that lasts until today (2-8-2021).

We bought our bed set in early November. We were told to expect a few extra weeks for delivery. Our delivery date was scheduled for December 28th. A few weeks before the expected delivery I called to confirm delivery. They told me that our delivery is delayed because they don't have our headboard. Our new delivery date was January 19th. A few days before the 19th we got an email saying our delivery is being delayed again. I called customer service and they said it will now be delivered on January 27th. Last weekend we get another email saying it's once again delayed to match 6th. I called Customer service and this time they say they don't have our dresser and it will be delayed until mid March. The service rep said there wasn't anything they could do. I was placed on hold for 40 minutes and then figured out that they were closed on left me in hold. just didn't make sense because they previously had our dresser. The whole thing has been super frustrating and we are currently sleeping on our new mattress on the floor.

Willy did a great job helping me and my wife. He was extremely helpful.

Great help and support from Willy. Strongly recommend that you speak to Willy. He has great customer service and extremely helpful.

I hate leaving poor reviews but this has been a horrible experience. We bought a bed in November to be delivered a month later. On the delivery date, we called to see what time it would be delivered only to find out that it was going to be delayed another 2-1/2 months. They said the store manager should have called us. No kidding! It gets better, we have called the store 6 times since and he is always in a meeting. I have left a message for "Antwan" several times in a month and the call has not been returned. Go to Jerome's in Fountain Valley. Better selection and much better service. I can't stress that enough! Go to Jeromes!

Very helpful

Some staff very impolite...

Bruce had excellent customer service and gave us a great price on some furniture. Highly recommend this location. He even bumped up our delivery day to accommodate our travel plans.

NEVER AGAIN, BEWARE! Bedroom set shows up and workers (3rd party contractor for Ashley) rush, put it together and leave without saying a word just drive away. The head board is clearly used with scrapes and chipped wood. Call store manager who says our "tech" will arrive in 2 weeks. Tech confirms that head board is used and to request a new one. NOW WE HAVE TO WAIT LONGER AND HAVE MORE PEOPLE IN OUR HOUSE DURING A COVID CRISIS. SHAME ON YOU ASHLEY TERRIBLE TERRIBLE SERVICE.

GO SHOP AT ASHLEY’S WITH ZAC !!! So... I never visit these types of furniture stores because of the unusually high level Of pressure sales, over priced mediocre furniture and generally they don’t have items that fit my style. However, I find my self in a pinch with no furniture for me and my kids after a recent move and something had to happen quickly. So I find my self at Ashley’s , greeted at the door by Zach who told me he would be available and then he let me get to it on my own. Only checking I with me every 10 mins or so .. by the time I needed him I was set to drop a more than a few grand on some furniture . No pressure, no upwelling, no issues... there was a Labor Day sale on and zack was solely interested in helping me find something I needed and something I liked . After a quick survey of my style Zach went to work showing me items he thought I would like. And to his credit he guided me correctly. And I bought almost everything he had suggested which were each better choices that my original finds. Although Zach and I spent about 4 hours together the results were spot on. What Zach did was not only help me furnish my place but he also bought my loyalty with professionalism and simply a casual approach that fit well with his customer. He also made sure I was getting the best deal possible which was reflected later when the manager (Nathan — also a good guy) came over to finalize the deal . All is all a great experience and some great furniture .. I’ll add pictures later while bit gets delivered . (Delivery is close... blame the zombie apocalypse .. not the store.) thanks guys I’ll see you again for the next lot of furniture o need. Maybe I’ll get that mattress. Maybe . UPDATE: dec 2020 - the post sale issues and customer service will lead to me never buying from Ashley again. Three of my pieces were delivered in a state that needed to be fixed. Despite three requests made for a tech visit , I have never seen one and the pieces remain poorly assembled. One dresser was delivered with large wooden pieces completely broken , but it was sent back and redelivered 45 days later. I can go on but it’s more fo the same poor service post sale. I dropped 12000 dollar at the store . And didn’t receive all of my items for months. And some of them are still In such poor quality I’m pretty disappointed about the purchase. Buyers beware.

We have had a VERY frustrating experience with Ashley furniture. They were quick to take our money and promise us a delivery date. First delivery date was canceled, 2nd, 3rd, and 4th delivery dates were canceled. We were supposed to receive it again today and AGAIN no one called to say it was canceled!! Poorest customer service we’ve ever experienced! I will never purchase again from Ashley and I’m making sure that everyone else I know does not either. Would never want this experience for them!!

Terrible Company!!!! Incompetent Managers!!!! Buyer Beware!!!!!!!!! I bought a couch back in October and waited until Dec 7th to be delivered, which is understandable. The delivery process was smooth and was set-up without a hitch. 4 days later a part of my couch started squeaking and creaking, so I called to report the issue in hopes it could be replaced. "Nate" (one of the managers) instructed that I would have to wait for a "technician" to come out to inspect the couch. That is absolutely unacceptable!!!!! I bought a nice dining table from BOB"S DISCOUNT and it also had an issue a couple days later, however when I called to report they offered to replace NO QUESTIONS ASKED. Didn't have to wait for some technician to come out and inspect.

I just want to thank Long for treating us with such kindness and making our shopping at Ashley&'s super enjoyable. Answers any questions in a timely manner. We went it looking for a couch and a rug and he absolutely nailed it suggesting which ones to go with. Made it work with our budget and we are very happy with our experiences thanks to Long!!