Ashley Store Huntington Beach, CA

Initially I had one big problem with my delivery. I was given many automated updates prior to and on the delivery day only to not get a delivery. I immediately called the store and spoke with a manager who could not give me a reason for not getting a delivery, but was willing to refund my delivery fee. I found out that one item was on back order, but was never informed. My delivery was rescheduled for the following Wednesday and again went through the automated system, even though I was told a person would call. At this point I reached out to an Ashley specialist and was assured he would monitor the delivery himself. I did finally get my two pieces of furniture and was the first delivery of the day. I am happy to finally have my purchases. I previously ordered a whole apartment full of furniture in 2016 from this same store and never had any problems. Two days after delivery I found a large desecant packet under my sofa the delivery people left behind. It is a good thing I don’t have small children or that my cat didn’t find it!

Helpful Sales Associate was friendly with no pressure to buy until I was ready.

Thank you ladies for your kindness penny and michelle for your understanding and help also your manager for helping with the lamps today. Bonnie and Shirley

Sammy was the best salesman. He helped me a lot with choosing what I wanted. Love my new bedroom set getting it delivered tomorrow can’t wait.

My sales person was a gentleman named Kay, and he was lovely! So professional and so knowledgeable about the products, the history of the company, the materials that things were made with, etc. I so appreciate the Store and I will definitely be back and be recommending it to others

My sales person, Gaven McClory has to be one of your best. Very consumer oriented, understanding what the consumer wants and how much he wants to pay for it. He gave us a thorough view an explanation ofall our options and I was able to pick exactly what I had in mind No sales pitch needed..no pressure Now that’s the way to shop!

Tommy was awesome.. no pressure.. just great customer service.. knowledgeable patient and extremely helpful. Just a great friendly guy. I felt like I was shopping with a friend and not sales man!

Do not purchase items from this location. I was sold a furniture set which was not as advertised and extremely poor quality. Went through all the proper channels to try and receive refund and despite an extensive credit card review which favored our cause, Ashley still sent the money they thought they were owned to collections. I certainly felt harassed by the store. Avoid if possible.

I wish we could say we had a good experience with Ashley, but it was terrible and caused a lot of wasted energy and effort from us, when it didn't need to be that way. Our couch was delivered, and it arrived defective. We went through all of the measures they requested to get the defective piece replaced, and they refused to help us or take any responsibility. We spent 6 months trying to get help via a simple and reasonable solution. Everyone from John in the store, to customer service, to the regional sales manager, refused to help or take responsibility. Very disappointed in Ashley's terrible customer service and unwillingness to fix their damaged goods. Watch out when you purchase from there. Once you leave the store, they don't care to help. Will never purchase from them again.

Gabriel Made it easy to purchase the furniture

We didn’t feel pressured by the floor sales rep who took her time with us and gave us a discount based on us buying a full bedroom set and mattress. Making the purchase was fast and easy. I didn’t have to sit and wait for a long time. The furniture arrived on time and on schedule. They set up the furniture for us and our 10 year old son was thrilled to have a more grown up bedroom set!

I am extremely disappointed with the assembly crew who delivered and set up the bed frame. They left several slats to the frame unscrewed and less than a month of using the bed frame, the left side of the bed became detached from the frame and sunk and broke underneath me. To spend thousands on a new bed and frame was not an easy thing for me to do and the lack of proper assembly and care for my new item I worked so hard to purchase is really upsetting. I wouldn’t recommend using their delivery or assembly services for this reasons. Check reviews online before purchasing in store…if you decide to go with this company. I won’t be wasting my hard earned dollars here anymore. Update: After being displaced from my room for 2 days and missing work, a technician came out to assess the problem and determined the frame was missing center legs and assembled upside down. The incompetence of the original installers is honestly astounding. I should have stuck with an Amazon bed frame and assembled it myself. Save yourself $650 and the hassle, don’t trust the assemblymen! I will not be ordering furniture from this business again.

Sale person was Helpful and easy to deal with. Good price. 4 stars because if the delivery charge was high for only 2 small sofas + ottaman within 5 miles from the store.

The sale woman was very good and helpful. She gave us very good recommendations. Hopefully, the merchandise will be as good as the advertisement

Large and expansive showroom, friendly, knowledgeable and welcoming staff, outstanding personalized customer service by Luci who was immediately able to understand my style and preferences and provide available options and guidance.. Could not be happier with this experience of working with Ashley Furniture - they knocked it right out of the park!!!

Tommy Tran did a fantastic job assisting me with my purchase. He was very knowledgeable of the product and answered all my questions.

I have purchased from Ashley furniture a few times. I have always been please with the great customer service in the store.

I went in to buy an ottoman. . there was only one left so I had to take it from a store which is great but, they said I couldn't take it now. I had to pick it up 4 days later . when I got the receipt it said I already picked it up so it made no sense because if you're doing inventory it would not be in the inventory but yet I had to leave it in the store for the inventory.. even though it was already sold.. which made no sense. that's why I only gave a three start. otherwise customer service was really good

Good selection, salesman friendly and helpful, prices fair, delivery quick. What more do you want???

Never buying from Ashely !!! Got the 5 warranty on bedroom set 2 beds and a dresser. Got told I was getting real wood when it’s fake wood the paint of the beds are peeling off due to the poor cheap quality. Called warranty and they can’t do anything I really don’t know why they offer warranty at the store when they don’t want to replace anything. Don’t recommend anyone going to this store at all save your money

Sami was very helpful and knowledgeable.

Helpful

Helpful

My experience was amazing with Lucie my fantastic sales lady! She was extremely helpful and on point with my purchase! ❤️

We recently purchased a dining set/bedroom set. from Ashley Furniture Store, and we couldn’t be happier with the experience. The ordering process was smooth, and the customer service from Tommy Trần was responsive and helpful when we had a few questions about delivery and materials. His knowledge beyond his experienced and giving us a pleasure to do business with this store. Once again thank you so much for your help and assistance Mr. Tommy Trần. We are very happier with our purchase today all thanks to Mr. Tommy Trần.

I will never buy another piece of ashley furniture ever again. Not only was the couch completely different from what I was shown on the show room floor it was a nightmare to get customer service to do anything at all. They sent multiple techs to my home and even ordered parts to replace the pealing fabric. I finally went into the store and the sales people agreed the couch was different and still told me there was nothing they could do. Only after raising absolute hell and saying that I was going to be holding the store legally responsible was I able to get them to take it back. But even that has been a challenge. Every step of the way they tell you one thing and do another. I was promised a refund by David, thats not what happened. When I called to clarify he did not give me any clear information, said he would call me back but never did. When I spoke to the manager Puya I finally got the whole story. I would be allowed a "reselection" not offered a refund for the defective item. I was able to find something after having to travel over 30 miles to a larger store but even that was not a pleasant experience at all. They called me 10 times and refused to leave a vm after I walked out because they were unwilling to uphold the promise of an even exchange. I eventually blocked the number and went to another store that had been very kind to me in this struggle. They were able to do the exchange but unfortunately, it has arrived damaged as well. I'm back fighting with customer service. The delivery team assured me the creases were just from being stacked and not permanent. Not the case, still there 2 days later. and there is hard material surfacing in the arms and cushions....? Never again! if I dont get this issue solved I will 100% be holding ashley legally liable.

Gavin was very helpful and patient! Great service!

Buying process was fine. Can update review when we get product and how it’s delivered or assembled

Sales associate was amazing!

Tommy Tran was very pleasant to work with never pushed but always answered let me decide and showed alternatives

Good price, they worked with us.

The selection was decent. The sales representative was attentive and worked to provide information to help decide on our purchase.

We had a fantastic experience at the Ashley store thanks to Christine N. She went above and beyond to help us find the perfect dining room set. Christine was incredibly patient, kind, and attentive, showing us multiple options until we found exactly what we were looking for. Her warm and professional attitude made the entire shopping experience smooth and enjoyable. Highly recommend asking for her if you visit!

Great selection and the buying process was easy.

Our sales lady, Christine was very helpful initially but when my son asked a specific question about the comparison between 2 couches Christine told us they were the same. When I looked at the description of the couch in question it was different material and not what we were looking for. When questioned about why she gave us false information she again was not honest and told us she didn't care which couch we wanted and that she wasn't getting any extra for the sale. Later found out she's on commission!! Went back today to make our purchase and had a good experience with the manager. I would like to think that if I'm spending thousands in a furniture store, honesty would be at the top of my list as to what to expect from a sales person. Christine didn't come close.

Sami, who informed me was 18 year old, I asked, was very professional yet very down to earth as well. Great to see good mentoring of our younger generations. He did his best to get me a good deal and was very informative on the products. Bought a bed and bedroom set with his help.

Penny was very friendly. She gave me all of the information I needed and made the sale easy. She works very hard at making the customers feel valued.

We ended up buying a couch we didn't know we wanted! Our family went in to look at couches because we were in need of an upgrade badly, we were greeted by Penny who is my furniture angel. She really went above and beyond on your typical customer service needs. She answered all of my questions, double and triple checked measurements personally to make sure it was going to work for our living room. She was patient with us as we looked at several couches. I really can't say enough except ask for Penny! You won't be disappointed.

I didn’t expect a hard sell pressure like I was at a car dealership. Not necessary. I left at first but returned to buy two sofas and an ottoman. I also wanted a mattress but couldn’t stand the hard sell stuff. I’m getting the mattress somewhere else. I told the guy he just lost an additional sale. I probably won’t be back and I certainly won’t recommend Ashley for anyone who asks.

I was very pleased with (I think her name was penny) she wasn’t pushy and was so sweet & I had a great experience!

I have made quite a few purchases at this Ashley store and they are great to work with and the products have been excellent!

I went to the Ashley Huntington Beach store today and purchased a sofa, loveseat, coffee table 2 end tables. Pouya was the most incredible and personable helpful manager I have ever met. He answered every question and was so knowledgeable and helpful. The store was so attractive with quite a large inventory to choose from and all the personnel there were so wonderful and welcoming. I am still in the market for some additional furniture and I’ll definitely return to that Ashley store.

The furnitures here really beautiful

We just bought a recliner and loveseat and when it got delivered they brought a regular size couch. We have been waiting since Thursday for solution. I was considering my bedroom set but with this now I’ll be going elsewhere. Sales person Kay instead of making sure correct item was entered and ordered he started going on and on about mattresses when we were not even there for that. First time buying here and surely the last.

Sami was very helpful and patient.

Great service in store and with delivery of my couch.

Beautiful store with all furniture items neatly displayed and plenty of space to move around. We were greeted by Kay Choi who spent a lot of time with us and explained various features of the items we were looking for in great detail. His manager, Pooya was very friendly and considerate and gave us the best price possible. Would highly recommend this store for all your furniture and mattress needs. In this day and age of online shopping and AI, it is indeed refreshing to deal with courteous, kind and knowledgeable humans.

The very knowledgeable staff helped me with selecting a great power loveseat and entertainment center. There was no over selling or pressure. I returned to Ashley Furniture Huntington Beach and bought a mattress and power recliner. There staff and products are fantastic. I highly recommend anyone looking to buy Furniture or a mattress to go to Ashley in Huntington Beach...you won't be disappointed.

Great experience, Great staff. Would recommend to friends and family.

I was treated like family Bruce is an asset to Ashely. All went extremely smooth

Gavin helped so much and so did neisha. The team was so sweet. I Enjoyed my experience and I’m very happy that they were able to help me with my house furnishing.

Sales woman Luci was excellent. She was not pushy answered all of our questions....We left, got measurements came back and made our purchase. Very satisfied.

A pleasant buying experience. Staff was knowledgeable, helpful, friendly and accommodating. American made furniture is a definite plus.

Got a great deal on very good quality furniture! Very happy with the experience.

The show room was very clean. I was greeted immediately and was shown the products I was looking for

Great customer service. I knew what u came in for and I was in & out the store in minutes.

Christine was so helpful, knowledgeable and friendly. We wanted to get in get what we wanted and get out without any pushy salesperson. Christine made that possible. We bought what we wanted, best price around and fast delivery. Would definitely buy from this location again.

I bought a beautiful Steenlage bedroom set at this store. I would highly recommend Pam to help to help you with your purchase. They have a great selection of furniture. The delivery service was excellent.

Christine was awesome her sales expertise and kindness were above and beyond

We were looking for a bedroom dresser, and were able to find one that met our needs easily.

I have bought the majority of my furniture from Ashely’s and had the best experience with Pam in Huntington Beach. I also have spent 24 years in Sales and Service. She listened to all the details of what I was looking for and why I was looking for those specifics. I was exhausted after a long day and she was patient. I’ll make sure to work with her in all future purchases if she is there.

(Translated by Google) I would not buy from them again because they make it their problem that it is yours. I made a large order and it arrived incomplete and now instead of sending a complete one they make me wait 7 to 10 days to complete the order. It is worth mentioning that they are the legs of a bed which I cannot use now and I am in the middle of a complete move so without an answer I have the entire bedroom stopped. (Original) No volvería a comprar con ellos pues hacen de un problema de ellos que sea tuyo, he echo una orden grande y llego incompleta y ahora en lugar de mandar una que esté completa hacen que espere según de 7 a 10 días para completar la orden cabe mencionar que son las patas de una cama la cual ahora no puedo usar y estoy en medio de una mudanza completa así que sin respuesta tengo toda la recámara parada

Friendly and knowledgeable sales staff. Educated us but never pressured us. Will purchase from Ashley again.

Brian was extremely knowledgeable and helped us find exactly what we were looking for.

Amazing team they are very nice and welcoming and professional. I will definitely be back. I highly recommend them.

The salesman, Kay, was very calm and approached me professionally to explain the needed sofas and table. He also introduced additional tables that I was considering. He makes me buy and add it to the final. I had a bad experience at Long Beach Ashley, but Huntington Beach Ashley recovered my imprisonment at the Ashley store.

They tell you your order will be delivered in 20 days and after 20 days u call they tell u to wait another month. That's really messed up say the truth from the beginning. If u said the truth we won't complain about waiting.

Salesperson was great. Very helpful. Found what I wanted right away. He definitely gets 5 stars.

They do everything they can to confuse you and take more money. Getting you to buy what you don’t need, by making you think you getting discounts. I bought I bought an Effie queen pannel bed for 649. After purchase I checked Ashleys online and the same bed was 499 . They charged me 199 for no hassle set and delivery where their online store would have been only 99 for no hassle set and delivery. Then charged a 5 year protection plan they push on you making your think your getting it for fee by discounts but in reality your not. Then to top it off . What really got me and made me decide to do this review was the delivery guys scratched the hell out of my hard wood floor. Dragging from the living room to the bedroom in 3 places which I didn’t notice u til after they had left. The landlords will blame that on me. So when you have delivery make sure you babysit because they care more about speed then they do about damaging your house

LET ME SAY IT WAS A TERRIFIC VISIT AND MY GOOD LUCKY PENNY IS EXTREMELY WONDERFUL & DELIGHTFUL TO HELP EVERYONE YOU CAN TELL SHE IS LOVING HER CAREER AND BLESSINGS TO ALL THAT GOES THE MANAGER (not spell his name correctly, sorry)POUYA IS FRIENDLY AND SUCH A GIFT. THANK YOU ALL 🌹❤️🌹💙

Jeff was great.

Good selection and quality of furniture with reasonable prices. I love our new Dining Room set.

Penny was great helping us pick out furniture, manager was great too

Everyone was friendly and helpful.

Penny did a great job helping me find a wall art I saw on line. A gentleman helped as well.

Very helpful

From the moment I walked in, my experience was fantastic! My sales person was Tommy who did a wonderful job in assisting me with a leather power sofa. The manager was incredible and made the final transaction very smooth with no pressure. I would highly recommend the Huntington Beach location to anyone looking for furniture and a pleasant experience!

Im in love with my sofa and the color. I got it within a few days after ordering it. I was so glad they had it on display so I can see it in person before buying it.

Was nice and helpful

Today was the day before our move, and we desperately needed a bedroom set for our master bedroom. We went into the store, and the first sales person that addressed us did not want to help because we are moving out of state and the store did not deliver to that state Then came along POUYA. He is the store manager. He went above, beyond and extended his arm to us so that we would be able to have furniture delivered to our home today that our movers could take tomorrow. He took his time with me, showed me every single mattress, and we walked through the store showroom, looking at different pieces, and making sure they were available in the warehouse. Even though the store was busy and other associates needed his attention, he kept his promise by showing me different samples of showroom furniture, and we finally came to the conclusion of the one we really wanted. If you’re looking for your new furniture, this is the place to go! Five stars all the way around!

I honestly did not like the way people follow you around! It made me very uncomfortable! I met Sammi And we developed a great relationship and I had a wonderful experience after that. We ended up purchasing two full bedroom sets and the whole transaction went smooth thanks to Sammi. If the delivery goes well, we will be back to purchase the rest of the furniture we need. Thank you very much, Sammi For making the whole experience enjoyable and such a positive experience. I look forward to coming back and having Sammi help me with my next purchase since I can be so indecisive. He made making a decision a lot easier!

Pam was amazing! Found a matching chest of drawers for us within minutes, helped with a discount as well. 5 stars for her! Thank you Pam

I went into the store and ended up ordering a bedroom set they only had online. They agreed to give me 10% off so I set everything up. They stated that my chest of drawers and my dresser would be delivered from the warehouse and I would have to put them together myself and that the bedframe would be delivered at a set date and put together by the delivery drivers. I received the chest of drawers and the dresser. I have yet to put the dresser together, but I did receive the chest of drawers and put that together only to find out after I was already done with everything but one drawer that the one drawer didn't have the proper cuts in it for me to assemble the actual drawer. I contacted Ashley furniture and they stated that they would investigate and contact me afterwards. I then got a call within 48 hours from the actual store where I purchased the item in Huntington Beach and David. The manager told me that I needed to bring the dresser back in the original box in order for them to accept the dresser and order another one to be delivered again. I explained to David that I was a single girl living upstairs in an apartment complex. I've already assembled all but one drawer of the whole dresser and it was impossible for me to break it down and put it back in the box so I asked if there was an alternative solution maybe send me just one face of the dresser drawer, or have someone from Ashley schedule a pickup of the dresser. He got very agitated and short with me with me after I asked to speak to his supervisor and then he hung up on me.. then he called back and I recognize the number so I did not answer and he left a voicemail which I have kept stating that he spoke to his boss and they will no longer accept my dresser, no matter what so don't bother, dropping it off to us and we'll give you a $50 discount off of your delivery off the bed which is a complete joke because there's not been any discounts whatsoever app applied to my total when I look online. The lack of professionalism is disgusting to me. I've heard reviews about Ashlee furniture online on multiple social media platforms saying do not buy from them. Customer service is awful, but I thought their stuff was cute so I wanted to get the furniture and when I say, I will never buy from Ashley furniture again I mean it. Their customer service is awful and David from Huntington Beach is a so unprofessional and rude. do yourself a favor shop at living spaces for somewhere else, that actually values their customers and that will actually fix the problems at hand!

Excellent, courteous, professional customer service by Tran.

My wife and I were displaced by the Eaton wildfire in Altadena. We decided to relocate to Orange County and needed furniture. We stopped in at Ashley to look around and Tommy (our sales guy) and the crew there were extremely helpful and very knowledgeable about their furniture products, which were excellent. They didn’t pressure us but were attentive when we needed them. We found a bedroom set we loved and decided to purchase it. We asked if Ashley, as a company, was doing anything to help LA fire victims (because it never hurts to ask) and the store manager immediately came up with a price break for us. They were empathetic and extremely supportive. For that, for their terrific customer service, beautiful furniture pieces at great sale prices …we highly recommend them!

Lotta sales people wandering around. Nobody asked me if they needed help. I had to seek out my own sales person to help me with my purchase.

I had a wonderful experience at Ashley‘s. First off I’ve never been before so it was a wonderful surprise to get there and see the great deals. But What I love, the most was not being pressured. All the other furniture stores I had been to recently always had a sales person creeping behind me the entire time making me feel uncomfortable. Here I had a wonderful sales clerk, Gavin, who allowed me to look around the store, pointed things out for me, but allowed me to freely walk and discover on my own. I ended up purchasing three pieces. And my mom ended up purchasing a couch too. Great experience will definitely recommend and come again.

Great sales staff. Very knowledgeable and friendly!!

Very helpful, professional and friendly

Tommy Tran is the man, I have bought a lot of Ashley furniture throughout the years and he is by far the best salesman. Very honest and will give you the best deal possible!!!

I am a trustee for my disabled niece’s special needs trust. I live 2 hours away from her but Bruce of your Huntington Beach store found a way I could pay for her choice of bed frame, mattress, assembly and delivery without making a 4-hour round trip drive to her local store to pay for it. The Ashley link he provided made the purchase easy without leaving my home in Rancho Mirage. Thanks again, Bruce!

The main person helping us on the floor was amazing. He was able to provide us with quick answers to our questions and was not overbearing like some store managers are at furniture stores. Highly recommend this location!

The sales lady Christine was very friendly and knowledgeable and experienced! A very NICE USEFUL FURNITURE. 90% what I look for ! (wanted blue VELVET like my old sofa) My 6th year buying furniture at Ashley ( after I couldn’t find QUICKLY THE SOFA BED etc..IN Living Spaces store etc.. ) {Even my realtor loves all 5 Ashley furniture in 2010. And she bought IDENTICAL BED FROM ASHLEY} (IF EXACTLY 8:30 am = the Democrat would have left the BLUE HOUSE ) **The delivery was ok = 10 minutes EARLY before 8:30 am= LUCKY me : I was NOT ALONE (hubby, DemocRAT WALKING TO GARAGE WHEN WE HEARD DOORBELL =ALMOST ABANDONED ME after another FIGHT : TO FILL UP HIS LEXUS at Costco ) Sales lady service =5 stars ⭐️ Super Store decor: 5 stars ⭐️ 4 stars only because my cancellation of matching chair (to be delivered 2 days later) has a latch plastic = NOT USEABLE FOR HANDICAPPED SWOLLEN FINGERS!) was CANCELED BY ME , but cancelled chair was NOT CREDITED TO MY CREDIT CARD YET!

3/4/2025 Update: The sofa is wearing out within 2 weeks. A tech came out and said they would have the cushion re-stuffed. He said the mfg wouldn't deal with it, so my extended warranty would. I advised the dispatcher that the sofa is not of good quality and ALL of it would fail within a year. The cushions are sinking and the material is pilling. She has turned it over to quality control. This was Fri, as of Tues am, no response. Tried out a couple of sofas. Jeff was really helpful

Great support and selection

Definitely don’t buy from here. They don’t honor their warranty. I’ve had a couch that cost way less that lasted so much longer. This couch is only less than six months old and it looks like I’ve had her for five years. It’s only me and my son and I cannot believe how quick this couch deteriorated. I had two technicians come out in the last one told me I pretty much need to scream and yell and work up the chain of command to get what I need I don’t think I should do that. I think Ashley should honor their warranty. I’m very upset that I spent so much money. With little assistance

I had gone to living spaces first which was across the street- then to Ashley where Bruce our salesman was fantastic, knowledgeable and welcoming. Bought my loveseat and chair on the spot!

Very friendly and accommodating.Very nice staff. I am very impressed with their service.My order was delivered the next day even though it was scheduled nine days later.Hassle free service.

I purchased a coffee table just over 2 years ago which Ashley no longer sells (at least not on their website, SKU:T248-1). I purchased the extended warranty, which I normally do for large purchases, so as to insure my furniture will last a while. We do not abuse our furniture, like AT ALL. Other than our feet on the coffee table we don't put anything on it that weighs a lot. Heck, I even insist on coasters to avoid stains. However, I noticed the wood on one of the legs has started to crack, so I submitted a claim for repair (I really loved the table). BUT, the insurer denied my claim saying it's normal wear and tear. I understand "normal" wear and tear invalidating the warranty, but wood cracking in the leg is NOT normal for a coffee table (especially after only 2 years). I contacted Ashley to see what I could do to have it repaired or replaced and they said absolutely not. I asked for a refund for the warranty since it is not covering the table and again was denied. This tells me 2 things. One, unless I actually break the coffee table (unintentionally) the warranty is null and void. Two, Ashley Furniture sells cheap, low quality furniture that they do not back. I cannot in good conscience recommend them if this is the quality of product and service they offer. A good quality coffee table should last more than 2 years, especially with the extended warranty having been purchased. With no satisfactory resolution, I am forced to have to throw the coffee table away and purchase a new one, or try to fix it myself. I can guarantee you if a new coffee table must be purchased I will not be buying it from Ashley furniture.

Very well done with my furniture Pamela sale person She will be take care very well step by step until my order done thank you 😄 Ashley store

Gavin was so great! So quick and efficient! Thanks to Bruce for your help as well!

Gavin was super helpful finding the exact sofa I was looking for!

Great job!

Very pleasant, very efficient I went in and here picked what I wanted (good sale prices)and had it ready to be delivered all in less than an hour. Thank you Christine and Vern for a great experience.

Penny made our shopping experience quick and easy. Shopping for 6 new dining chairs, she helped identify our requested style and color and quickly directed us to the perfect match for our existing decor. Couldn't be more pleased.

Sale lady is great. She helped us a lot during the shopping trip. It made our shopping trip was easy.

Ashley home store was close by with good items as I’ve shopped around and was happy with the price, quality and selection of living and bedroom sets (I bought a couch and a bedroom set). The sales people were a little on top of me, but were there when I had questions and made my selection. I’ll be back.

(Translated by Google) We find what we are looking for (Original) Encontramos lo que andamos buscando

Walked in and needed an end table to buy and bring home. They had 1 on clearance and bought it. Staff was helpful!

Good experience

Felt like I was at a car sales lot. Commission paid employees are vultures waiting for a meal. Sometimes people just want to look for ideas and buy. Not in this place.

Had a wonderful experience. We were looking for online sofa and love seat. Not in any Ashley store. Just wanted to check comfort and quality. We found another set that was totally to our liking. Family and pet friendly! Purchased 5 year warranty that was a game changer! Jeff was amazing and made us feel comfortable about our purchase and we get it before Christmas 😊👍💕

I highly recommend the Huntington Beach store. Vern was extremely helpful, friendly, and took care of my needs with expert attention. I haven't received my order yet, but I have every confidence that if I do have a problem, Vern will help get it sorted out.

Friendly good service great manager

Quick and easy. Salesman was very helpful and not pushy.

Walked in. Walked around for 45min and no one helped us out we found a sofa to buy and no one Walked around to help. Supper bad customer survice!! We had to go get some one to help us at all. Bad bad bad surfice.//I went back and a nice lady Christine help us out real fast offered us a good deal including warranty. Thank you for having a worker like her. She makes a difference.

Great selection and service. Our salesperon, Penny, was extremely helpful, honest, and accommodating.

Great sales people and great customer service. Highly recommend this store.

We went to HB store didn't have any plans to shop but we came out spending over 8k. Vern the store manager was very knowledgeable and Pam the sale associate was very helpful as well. They both helped us to get good deals.

HORRIBLE EXPERIENCE. Ashley Furniture online and the store not taking responsibility for anything. Save yourself the hassle and buy from stores with good customer service. Lots of miscommunication, it’s ridiculous for such a big and well known company. Here is my email I sent with details to customer service (I called and they could not supply me with the Huntington Beach location manager address...weird)-- Hello, I am extremely disappointed with Ashley furniture. I called Ashley in Huntington Beach on 11/7/24 regarding the credit for warranty. They explained the side table is not in stock anymore so I would need to use the credit. I explained I have a whole matching bed set (bed, side tables, dressers) and I want a matching side table to complete the bed set and so it’s not mismatched. The employee said he would look into it and call other stores to see what he could do. I got a phone call and email two days later from Ashley customer service on 11/9/24 that the piece of furniture was in stock and it would be delivered to my house. I arranged my whole schedule so I could be home (11/13/24) for the arrival. I got an email confirmation and noticed it was for delivery at my old address, even though I gave my new address to the person over the phone. When I went to change the address online, I had to change a different delivery date. I rearranged my schedule AGAIN in order to be home (11/16/24). I emptied the dresser and moved it out of the way to prepare for delivery. I got an automated phone call from Ashley that said my order would be delivered at 10:10am. I checked online tracking and it said my order was one stop away. I waited for over an hour and there was no delivery and the phone tracking changed to “unable to start”. I emailed customer service online and they said it will be delivered still, I just have to wait the whole time window. I was not confident in the answer so I also called Ashley customer service and they gave me no answer as to why the order was canceled and couldn’t provide me the number to the delivery drivers. I was told a claim case number was made 09897992. I ended up calling Ashley furniture in Huntington Beach and explained the situation since online customer service was no help. I ended up being told there was no delivery order even put in and I shouldn’t have received that phone call and emails. I asked what the store could do for me for the huge inconvenience. I explained I want a matching dresser for the rest of the bed set. I was told they can’t do anything and they can only give me the credit and I can use it if I want. I am EXTREMELY disappointed in Ashley furniture. I moved my whole work and personal schedule to be home for this delivery. I even had my dog sitter pick up our dogs that morning so the dogs wouldn’t be in the way for the delivery drivers. For this huge inconvenience and mistake on Ashley’s end, I am asking for Ashley to make this situation right to a loyal customer. I have purchased several items from Ashley and I can’t believe this happened and that Ashley is doing nothing to make up for it. If I could get even just two side tables that are similar in color and material to the rest of my bed set that would be enough. I have attached photos and evidence. Please email or call me back with what Ashley is going to do. Please also forward this email to whom it may concern.

As soon as we walked in, we met Pam here in Huntington Beach. She was so helpful gave me information I didn’t even think to ask and ended up bringing our son and wife back and bought exactly what they wanted. She helped us get discount for black Friday and scheduled everything in less than 10 minutes. Beautiful sectional we were so happy!

Shopping was easy at the store, huge selection of items. We purchased a couch and ottoman from Kay, he was nice and knowledgeable. We would definitely shop here again!

Love the tables. Makes our new break room look great. Penny, our person at Ashley was a gem. Very professional, knowledgeable and most importantly, very personable. She made a big difference!

Good customer service.

My husband and I were assisted by Pam, wonderful sweet lady. Pam was very helpful and knowledgeable about the products and services offered by Ashley. We found the perfect sideboard, after looking on-line and many other stores. It was a very quick and smooth transaction. Thanks Pam!

Beautiful store with quality furniture and decor. We were assisted by Pouya who took the time to help us mix and match our favorite pieces.

We had a great experience with Tommy Tran. He was very helpful and not pushy at all. We also appreciated his store manager’s help.

Quickly processed phone order as well as honored my Veteran's discount. 🇺🇸

Greeted and helped immediately. Ashley had just what I wanted.

Bad company all together. The mattress I got was completely misrepresented and miss advertised as “ultra plush”- turns out it was level 6 out of 10 on the firm scale. With 12 DAYS to return the mattress, they sent a “technician” to my house on day 13 knowing that the timeframe to return would have passed. The technician put his hands on the mattress, pushed it down a couple times, then said, “it feel soft to me”, then left. it’s all about bait and switch and terrible customer service. GO ANYWHERE BUT THIS COMPANY!! Don’t be fooled by the generic email below. They don’t care at all. I already emailed them and called MANY times and was told there was nothing they could do about it. In the end, I had to buy an entirely new mattress. After two months of sleeping on cement. $1004 wasted because they refused to be honest in their advertising. Once they get your money - they turn their back on you. Fraudulent advertising and unethical treatment.

Wow I was so impressed with not being pressured to buying anything. We visited different furniture stores and here at Ashley furniture Vern and Tommy went out of their way to answer any questions we had and they were very helpful. Plus I was happy with the choice I made in the living room set and the price was right.

Thank you Penny for getting us a good choice and a good price on our new bed! Thank you for also helping us choose a frame and decide on a boxspring for the mattress, also thank you Ven for helping us get processed further! We are excited for the delivery of our frame and boxspring! Thank you!

Always love going to Ashley. With selection of furniture and the staff are always friendly and helpful. They let us roam around and pick the furniture we love without hovering over us. The staff makes it easy to purchase and picking out the delivery dates

Ashley handled the problem right away and I was happy with the result

Christine did amazing, she was patient and addressed all our questions and concerns. She was very professional, I will be recommend her to anyone wanting to buy furniture.

I can rate it 5 out of 5 specially when I faced some issues they all got solved when I met pouya (store manager) they are taking care of their customers , thanks Pouya .

My visit to our local Ashley Furniture store was a great experience, Jeff was the sales person who helped me out and was not pushy in trying to sell me something. I found the couch and loveseat that I was looking for and I’m excited to have them delivered next week.

The sales representatives added a 749.99 warranty which I did not consent to buy. We had no discussion of a warranty whatsoever. They just added it. I’m going to file a complaint with the BBB.

To say we are disappointed with our Ashley experience is an understatement,customer service was terrible our issue was first highlighted in early August and took until mid October to be resolved after numerous visits back to the store where we made the purchase and numerous emails to customer support. We won’t be shopping with Ashley again.

Great products at a great value, white glove delivery was well worth it!

Tonny at the Huntington store was very helpful and got us a great deal. We love the leather reclining sofa, dining table, and TV stand we purchased!

100 percent satisfaction.

Went in to find a recline for my mom, salespeople were very friendly and helpful. Scheduled to have it delivered at her memory care facility and everything went smoothly and perfect!

We had an issue withe the coach we bought. The Service tech that came out to fix it was incredible. The sale person That we dealt with new everything about the product. We will be coming back for our next purchase.

The salesman was great, their customer service is horrific. Bought a couch, one of the pieces made it too long so we asked to return one of the 7 pieces. We were a day late due to my wife came down with COVID and they told us to pound sand. Will never shop there again, once you leave the store they could care less about you. So much for customer service.

Wish I was leaving a positive review but we had a frustrating experience. We ordered a leather sleeper couch. Had to refuse twice because of quality issues. Even delivery guy made comments on quality. Talked to management at HB store and they were rude and acted like we were being difficult. We finally agreed on 3rd attempt because I loved the look of couch so much. They set it up as VIP delivery and acted like they were doing us a favor (Salesperson was good, it was management that was rude).VIP meant they unbox and inspect prior to delivery. . The night before, they sent photo. It appeared leather was gathered and lumpy on back of couch, I replied questioning it.. no response. They delivered. It was lumpy on back of couch but since we had up against wall, I accepted it. However after sitting on right side, board on back cushion creaked so loud with every move. Had to call for repair right away. The sofa is beautiful and we’ve purchased from Ashley’s before about 10 years ago and had a good experience. But something has changed with service and quality. .

Very nice wonderful piece I am so happy! Comfortable and classy and great customer service. Will be back thank you!

Pam was incredibly helpful and patient as I was choosing new storage for my kitchen. I chose it somewhat non-traditional option because I loved the material and the mix of glass and wood which gives a modern warm vibe to a very small apartment space. The furniture is beautifully crafted and the delivery process was easy and quick.

Went to shop for beds... GREAT salesperson (Vern)! So helpful and knowledgeable. Appreciate the service and would highly recommend.

Jeff A was so helpful and was awesome! He helped my family get all the furniture we needed for our remodel. Thanks for all the help Jeff!!!!

My wife and I spent several hours picking out living room and dining room furniture with the help of Jeff Asano and left there feeling quite pleased with the products and the help from Mr Asano. There was never any pressure on us to pick certain items but rather Mr Asano gave us product information that helped us make our choices.

5 stars! We had a wonderful experience with Pam and the store manager! They were patient, informative and friendly. We had a seamless experience purchasing our new couch. We highly recommend!

Vern at Ashley furniture is the real deal 1950’s customer service we all dream about. He helped me today and stood out in this world of order online and no customer service or anyone to answer. He is professional, knowledgeable, and knows his product. Highly recommend Ashley Furniture Huntington Beach. Talk to Vern. He’s a pro!

I visited the Ashley Furniture store while visiting in Huntington Beach, CA and had a wonderful experience. Patricia Plummer was wonderful and spent a lot of time and energy helping me. Even though I let her know that because I lived in Northern California I would not be making any purchases on that day, she was still SO helpful in helping me understand how I might be able to make a purchase for delivery if I found something that I liked. She followed up with a phone call a couple of days later to give me details of how that would work. All in all, I spent approximately 2 hours looking, asking questions and getting very educated on all the Ashley furniture I was looking at. Highly recommend this store for anyone considering a furniture purchase of any kind.

Jeffrey helped us throughout the process of finding and purchasing our first couch with insightful and useful information.

I bought 1100 dollar chairs, two of them and the chair is broken making noises on on the massager and jerking. The guys who came to my home did not complete their job and I have been on the phone with customer service for 20 minutes trying to schedule an appointment for them to fix it. I asked to speak with a manager and the woman in customer service told me they don’t have a manager. I asked for a replacement for these chairs that I got LAST WEEK and they told me I can’t get a replacement, a technician can only come look at it and fix it. I did not spend 1100 per chair for there to be issues not even a week later.

I just purchased a table and I need help to load it in my vehicle, Kevin and DJ were both so very helpful. They took the time to remove the table legs and carefully placed each piece in my car. I am grateful for them taking the time to help me.

Kevin was super helpful with my loading process. As was Christine the day I bought our headboard. Thank you!

I went to the store today at Huntington beach and was assisted by super friendly and knowledgeable Neisha Tran. Customer service was superb, super fast transaction, no BS marketing to upsell something we don't need and was very direct. She's sooo helpful in giving us a discount too. Thank you Neisha. Ashley firniture is lucky to have you. Will definitely comeback! Now we will just be waiting for our sectional.🥰

Kevin in the warehouse was amazing! Super friendly! He greeted us with a smile and thanked us for shopping at Ashley! He made this purchase a great experience!

We went to Ashley Huntington beach today. Great experience and our sales representatives Ms. NESHA TRAN. She was very nice and knowledgeable about the product also she was friendly. After all me and my daughter bought the sofa with great deal. Outstanding service and I am very pleased.

Had a wonder experience buying our couch, this was the best experience we have ever had buying furniture. Thank you Josh Reding the store manager and Pam Plummer for all your help!

Just bad customer service

Worst furniture store to ever go too. I have never seen such bad customer service. Please save your time and money and don't come here. They do not acknoledge you whatsoever and are really rude.

Pamela was an amazing person to talk to about my daughter’s room. She guided me in the right direction to find what I was looking for and took the time to explain the dimensions and prices. I felt very comfortable and at ease with how she handled everything. Thank you for your help.

I would caution against buying anything from here. they sold me a sofa which started peeling right after 1.5 years. They also sold me a 5 year warranty but when I filed a claim they said peeling is not covered and this is happening because of user handling. Which was not true. I had repeated discussions with Ashley employees and the warranty company but no use. After posting this review they responded with standard " is there anything we can do" and did nothing as usual. Bad quality products , higher prices and deceitful business practices. Businesses like these do not last long.

Niesha Wash very nice and efecient everything.👌

I recently moved into a new apartment in the area and was referred to Ashley - and to Pamela in particular - by a friend. Pam asked the right questions and took the time to really understand what I was looking for. And because I needed several pieces, her knowledge of the inventory helped me to create that certain "look" I was after. I'm very pleased and will be back for more. Thank you Pam!

They were very helpful from the moment i walked in and because i knew what i was looking for were also able to tell me about the promotions going on, which were great ! Buying and setting up delivery was easy, great experience.

BEWARE OF "FIVE YEAR - ZERO INTEREST" FINANCING PROMISE Scammers. My husband and I purchased a sofa set from this place from salesman Samuel. What a nice guy! He was so welcoming and personable; talking with us about family and smiling in our faces. He promised us a "five year, zero interest" financing option which he and my husband talked about multiple times during the interaction, and again during purchase. It's one year later and we get a $700+ interest charge. Looks like he got us!! When he checked the contract, we realize he snuck it in that we would only be on a "12 month no interest" plan. Ashley customer service is of course no help. It's already been sent to the credit agency and they "can't do anything for us" except promise to have the store manager call us (which of course also never happened). I am not writing this review in hopes that Ashley will care about their sneaky salesman, because honestly I imagine they know it's going on but don't really care. Just want other people to be aware and double check your contracts.

Ernie was amazing! We had great customer service and pricing!

Rance was super helpful and knowledgeable! He made it super easy and quick to pick out a couch ! Great location.

We are very happy with the service Niesha was the best! Ronen the supervisor very nice person! We are very satisfied with Ashley store 100% Thank you

Out of all the Ashley's Stores, the Huntington Beach location is the nicest one in both content and staff.

Professional team 👏

I was greeted by Bruce at the door. He allowed us to browse the store without hovering but was available to answer the many questions we had. He showed us a great deal on three items based on what we told him we were looking for and we ended up purchasing the items. Bruce was extremely polite, helpful and not pushy.

I really choose something useful for me today！I met Niesha，she helped me figure out everything I need,she was so nice and patient. I like the Huntington Beach Ashely store!

The store has so many options for our Sofa purchase. The Price is competitive. Ms. Niesha is very welcoming and knowledgeable. She helps us to pick the right Sofa suitable for our needs and the financing for the purchase. It was Great

Very good shopping experience. Pamela was very helpful and friendly. I have purchased from Ashley before and the quality of furniture is very good. I definitely recommend this store.

Hello this is a update to a Small Apartment size hide a bed. I'm a caregiver. I sleep in this for my daughter. I specifically asked about the bars underneath as I have Very bad back and Joint pain. I was told this was all a flat service on the bottom where the memory foam is. Welp, I slept on this 2 nights. There are bars going right into my back. I haver slept and I expressed my concern to the salesperson who could have beef alittle more honest with me. 800 dollars is alot to pay to be unconformable. Shame on you for wanting to sell rather then be honest to your customer. 😞

One of the items came broken, coffee table. I called the company and left message. No reply yet. The new coffee table should immediately. I am waiting...

Shout out to Niesha T. ! She was the most patient, helpful and friendly salesperson I have ever met! She took the time to show us various items without being too pushy and she really took our needs into consideration. I would recommend Ashley’s Furniture to anyone, because of their great deals and their amazing staff! Thank you, Niesha!

I wanted to share my recent experience with Penny at your store. I was truly impressed by her professionalism and friendly demeanor from the moment I walked in until the moment I left. Penny was incredibly helpful and displayed a wealth of knowledge on everything I was looking for. While I initially went in for a few items, I ended up getting pricing on some furniture for my second home, which I will be purchasing soon. Penny is a true professional, and I believe you are fortunate to have such a dedicated employee on your team. I look forward to returning to the store for future purchases knowing that I will receive excellent service from Penny.

Great service , a lot of choice .will buy again.

NICK is the bomb! We came in and was taking care off right away. Great personality and down to earth!

Neisha was very helpful and funny! She helped us pick out a bed frame, bed, dresser and bedding. Great customer Service! 👍👍

Patricia was very helpful and pleasant.

Pamela was amazing - she was the only sales support that helped us in the store. Sadly one of the guys ignored us until he saw that we were looking to purchase; which he then tried to take our business from Pamela. My wife and I have always loved Ashley quality - although pricey; they do have great quality fortunate and have amazing protection programs. Highly recommend asking for Pam next time you come in.

I just bought a bed from this store. Niesha Tran helped me to find just the right bed at a very reasonable price. Her knowledge of the products was helpful in making my decision.

When I come to Ashley in Huntington Beach store Niesha was extremely helpful and pleasant.also DL team was excellent

I’m giving 5 stars , I appreciate the time and patience from penny . She was our sales representative and helped us , she was very thorough and was patient to help answer our concerns . When u come here Look and ask for penny!

Everyone was very friendly and knowledgeable!

Super grateful for Pam she was so patient with us and got us the perfect couch for our little family. This is our second purchase at Ashley Furniture!

Today is Weds 5/1/24 and just left the store at 6:12pm. BF and I walked into the store around 6pm. For the first time ever, we were never approached by one single person offering to help. We don't usually like to be bothered when shopping but we like to know who's available to ask if we've got any questions. They had about 5 sales people on the floor. Not a single person said hi or even made eye contact. Multiple people just walked in by. Really bad service. Maybe their weekend sales people are better or more attentive? Maybe we weren't dressed nice enough? Who knows! But won't be going back.

Nick really helped us out in choosing a great bed and mattress! Polite and kind

I went into the store looking for a new leather sofa. I was very impressed by the overall experience. All the team members were extra helpful and knowledgeable. I never once felt pressured. I ended up being helped by the store manager Josh who was more than accommodating. He answered all my questions and made sure that I was happy with my selection.. It's been a month now and I love my new sofa. I'll definitely be going back here whenever I need to upgrade my furniture. Thanks again Josh for all your help.

Great experience! Nick Moua helped us out and he did an amazing job. Helped us find our dream dining table and we couldn’t be happier! Thank you!

Had a pleasant experience at this store. Ask for Nick. He made us feel at ease and confident throughout our entire buying process. We love our new dining table.

I searched online but needed to see the sofa in person. Jeff Asano was wonderful He took me directly to it and then highlighted the accessory pieces. At one point we even took the pillow outside to check color in natural light. Could not ask for better customer service.

Sue was very nice and friendly! I appreciate she went the extra mile to make sure I was comfortable and happy with my decision to purchase the couch ! Very helpful thank you

Amazing help from Pam. The quality of furniture is so beautiful.

Jeff was amazing! Very helpful and efficient. Took the time to educate and help us furnish our home!

Great store. Friendly and helpful. Got my folks a new bedroom set and the experience was excellent. Go see Jeff Asano. He is wonderful!!!

Have been in this store twice in the last 2 weeks and have had nothing but amazing experiences. If you’re looking for new furniture, this Ashley can’t be beat! I was helped by both Penny and Aya, and my wife and I couldn’t have asked for better people to work with. Both were so helpful, kind, understanding, and knowledgeable! But every employee I spoke to was kind and welcoming!

Had a great furniture buying experience with the help of Penny she is amazing extremely helpful and great communicator would recommend her to anyone who wants to buy furniture

Very nice customer service and everything perfect

AIA not only speaks French and Arabic or English , she is the best seller store has

Sales person Aya did a great job helping us with getting furniture. She was patient and took care of our needs!

Nick was friendly and was very helpful during our visit today. He went the extra length in helping us build the sectional we wanted. We couldn’t be happier with the couch we purchased.

Christine and Tommy helped us purchase a fantastic mattress!

Nicholas was very helpful and offered great customer service .

Pam was amazing at helping me find the furniture I was looking for. I'm visually impaired AND have color blindness... she was SO helpful! Go see her... she's so personable, PATIENT and kind. Not pushy like some sales associates. Thanks Pam! And Ronan the manager was great! Highly recommend

Penny was the best and was super helpful to our couch purchase

Pam was awesome! Very nice from the time we walked in. She was determined to find what I wanted. Thanks for your help!

Niesha was a,great sales person. She helped us buy a sofa for our living room. You should ask about her she is a great helper

I really like this location. There's no pressure of a salesperson behind you. Thank you, Pamela, for your great customer service.

Extremely friendly and helpful. Took a little longer than expected to check out due to technical issues but other than that, great experience.

Christine and Niesha were extremely helpful and made the process easy for my first time, very happy!

I recently had the pleasure of working with Kathleen while shopping for a new bedroom set and mattress, and I must say, she exceeded all expectations. Kathleen's extensive knowledge of the products made the decision-making process a breeze. Her friendly demeanor and willingness to listen to my needs ensured that I found the perfect pieces for my home. Thanks to Kathleen's assistance, I now have the bedroom of my dreams, and I couldn't be happier with my purchase. If you're in the market for furniture, I highly recommend seeking out Kathleen at Ashley Furniture for an exceptional shopping experience.

Niesha Tran was very helpful in finding the perfect outdoor seating set for us! She is very knowledgeable about the materials and provided great customer service. We will be returning to purchase more. Thank you so much Niesha!

Amazing and Clean Place and amazing workers with great personalities. Blake helped me out and is Amazing with great leadership

(Translated by Google) Very friendly and good saleswoman (Original) Muy amable y buena vendedora

Such a great experience! Very friendly staff and exceptional service! Special shoutout to Tommy!

Elizabeth was very helpful and knowledgeable of the furniture.

Niesha Tran was absolutely amazing! Patient, helpful, personable, friendly!

Katy thank you for your help

Bruce was amazing and helpful! Love my purchases!

Jeff Asano was extremely helpful! Excited for our new couch.

Jeff at Ashley’s furniture was so nice to work with. He helped my boyfriend and I with picking his first couch. Ask them to step on the middle of the couch you won’t regret it

Love the couch! Super comfy! Jeff and Scott are great!

Tommy was extremely helpful today as he helped my wife and I customize the layout of our new modular sectional couch. He was very pleasant to work with, funny and personable, and did not pressure a sale. We will be sure to seek out Tommy exclusively for future purchases at Ashley Furniture.

I was in the Huntington store a last week, one of the managers..Vern was amazing… very helpful, welcoming and knowledgeable. This store is definitely my go to!

Mechelle at Customer Service is the absolute best!! So friendly and patient! Thanks Mechelle!!!

Tommy! Go see TOMMY! 👏🏼👏🏼👏🏼 Thank you for all of your help!

Jeff was very knowledgeable and explained in details and made the process easy. Highly recommend Jeff for your furniture needs.

Tommy was absolutely amazing! Ask for him!!

Jeff was great! Highly recommend. Great customer service with both the salesman and the managers. Will be back!

Friendly & knowledgeable sales staff. Not pushy and very professional. Ashley has great selection of furnitures that are reasonably priced, comfortable and stylish. Highly recommend Ashley Furniture in Huntington Beach.

Oh my goodness - I am at the Ashley store in Huntington Beach and so excited to get an amazing deal. Kevin and Jeff have been so wonderful and over the top on helping me today find the perfect couch, loveseat and recliner that I have been searching for. We have gone to Bob’s, Jerome’s and Living Spaces to find a very frustrating experience in each store. But when I entered Ashley I was greeted and helped beyond what I had been experiencing at the other stores. Thank you Kevin and Jeff!!!

Great customer service and one-on-one support. Great experience.

He is the best!

They were very nice and patient with us. Everything was an easy process.

Neisha Tran was a great help! She walked us through everything and got us a great deal. Made everything super simple and easy. Walked in for a dining table but walked out with so much more because of the deal she had for us. Always love coming back to this location. Highly recommend this store, and ask for Neisha!

Staff was friendly and helpful

Had fun! Enjoyed the experience!!

Great experience 🙂

Wonderful crafty event at Ashley! Staff was friendly and informative.

Mat painting class/If you enjoy a pleasant environment with quality people and furniture with sweet kindness I love to mention helpful 😊 please come and visit your Ashly furniture homestore.Stop in for unique shopping experience with twist of crafting.Love the class would definitely mention to friends nd family.

Beautiful event for the whole family. My son made his own mat and I made one for my baby girl once she’s born. B&b staff are so friendly and helpful it was really easy to follow steps

The free doormat painting event was so fun! There were also free churros, ice cream, and frescas. All the staff were really nice and helpful when it came to looking for furniture. Highly recommend this location.

Jeff was outstanding! Great service and wonderful communication skills. He was honest and helpful with helping us pick the right furniture. Once again, thank you Jeff!

The HB location is nice. I walked in and browsed around a bit before I was approached by a sales person - which I appreciate. I don't like being confronted right away; give me a bit to see if you even have anything like what I'm looking for. And, Maya did just that. The store is well kept and easy to walk around. Found what I liked right away, but I still walked around. This was the 6th store I had been to that day so I knew I'd either find what I wanted quickly or leave. Ended up with a sofa and love seat being delivered in two weeks. Thank you!

I recently visited the Ashley store and was thoroughly impressed by their outstanding service. The Store Manager, in particular, was incredibly helpful, going above and beyond to ensure that my shopping experience was nothing short of excellent. Their knowledge and assistance made a huge difference. Highly recommend this store for anyone looking for quality furniture and exceptional customer service!

Amazing store, amazing people! Refurnished are home. Tommy was very good and knew the product well. Josh was very helpful as well, helped us move some of the items we were taking. Aseih was really helpful and new the product well

Moving is stressful and there are a million things to take care of. But Bruce from Ashley Furniture HB made my furniture buying process so seamless and effortless over the phone! Excellent customer service and super helpful!!

Very nice staff. Gentleman named Jeff helped us. Very patient and got us exactly what we wanted. Very pleased.

Representative was great! Very helpful and knowledgable.

I went into Ashley looking for a dining room table set and was helped by Ronen. He was very professional and brought the manager over, who was also great! Love my table and can’t wait for it to be delivered!

My wife and I recently visited Ashley Homestore in Huntington Beach in search of a specific type of queen bed. Unfortunately, our experience was quite disappointing. Upon entering the store, we were not greeted, and it seemed like there was a lack of attention from the staff. When I approached a sales associate for assistance, he informed us that the bed we were looking for was only available online, which later turned out to be untrue as we found the same bed at the Santa Ana store. Additionally, when I asked about alternative bed options, the sales associate simply pointed in a direction and walked away, providing minimal assistance. Overall, the customer service at this location left much to be desired. The lack of a warm welcome, inaccurate information about product availability, and the unhelpful attitude of the staff were disappointing. It appears that the store may benefit from a complete staff overhaul to improve the overall customer experience.

Penny was so helpful and kind. Made the transaction easy.

We had a great experience here! Bruce was very helpful and we were able to find the perfect dining table! Thank you!

Penny was beyond helpful and a delight. She was patient and kind with helping me find the perfect mattress. You have a phenomenal employee here. Thank you again for everything Penny 😊

That tall guy Kavory was really nice, answered all my questions.

I had an amazing experience with an employee named Justin ! He was very helpful . . He made my purchasing experience very easy . I’ll be sure to look for him in the future.

Niesha Tran is the best salesman at Ashley furniture at Huntington Beach ! Explain things very detail and patient!

The purchase I made at the showroom was for a 3 pc sectional at what I thought was the tagged price. When my delivery arrived it was a 2 pc sectional only. The sales person failed to tell me the tagged pc was for only 2 pcs. I had to purchase the 3rd pc for 500.00.

Our sales representative was Bruce Vo, he was very helpful and professional. Bruce gave us a lot of good advices and made the ordering process easy and quick. Thank you Bruce, we will be make sure to return in the near future for all of our furnitures.

This is unusual, but I want to give a shout out to Penny who works at this location. I tried to get a chair for my dad, but it did not work out. Penny put forth a lot of effort on my behalf for a sale that did not happen. She was also quickly responsive. I will definitely be going back and enlisting her help if there are other furniture items I need in the future.

John w was AMAZING. definitely be back

John Wingo really helped me out so much with my dilemma! He went above and beyond and helped me find the right poece for my size, style and budget. Thank you, John!

I went to Ashley to buy some stuff for my house and the guys Ali and Covery were great help and very friendly, thank you.

I had an issue with my order and called to get some assistance. I was helped by a young man named Kavory. He was so kind and eager to help. He made sure to send someone out right away. I really am impressed with his professionalism and level of customer service! It's refreshing when you can trust that a company will be there when problems arise with a product. I'm a forever customer now.

Salesperson was excellent. She is part of the reason why I bought from ashley. However I did not give five stars as I purchased a comforter with supposedly two pillow cases included. Upon arriving home we opened the comforter and found only the one pillow case holding the comforter not to as advised there would be.. nevertheless I will call the store later today and see if I can get the second pillowcase.

Friendly help and good deals!

Great experience. Bought a sectional couch. Christine was professional and efficient! Nice selections too!

Ali and Kavory, and everyone at the hunting beach Ashley has been very attentive and informational as we look for a new couch during our move. They were patient as we tested all the recliners, then chanced course and looked for a comfy single piece. We can’t wait to receive our Maggie couch and enjoy tons of nights in our living room 🥳

We want to thank Ali and Kavory for for the amazing service on this couch hunting journey. Ali stayed late to get our sale through and Kavory helped finalize our sale with the customer service department. We stood back and trusted them to work out the details and we can’t wait for our couches to arrive 🥰

Just had the worse experience with Ashley’s. Not only did they deliver my furniture to the incorrect address after I provided and verified my current address. But they’re customer representative was beyond rude and offered no apologies or attempts to make it right. Highly suggest Living Spaces for a more pleasant experience.

The store and its associates are wonderful and helpful. They helped me find a couch quickly and the checkout process was quick. I would give them five stars. However, the delivery service experience was awful. I asked to be scheduled for an afternoon drop off because I work in the mornings and they sent me a confirmation the day before for 8:15 AM 12:15 PM. I call customer service and tell them it was supposed to be a later in the afternoon drop off but they said it cannot be accommodated. I told them I can try to leave work early and be there by 12 pm, but then they said that it’ll be delivered at 9:00 AM no exceptions. I was given no option but to reschedule, adding another four days to an already six day wait. I paid extra for delivery and set up but now I have to wait over a week to receive my couch. Not worth the hassle.

Excellent service. Got the sofa I was looking for at a great price. 👍 Update 12/12/23. Got my deposit back. TY 👍👍Update 12/8/23 I spoke too soon. When I came into the store on Monday November 27th I was told by the saleswoman Penny (after checking her laptop) I would get my sofa the next day with a call from delivery. I didn't hear nothing so at 3:30 I called up customer service and they told me that my sofa was not in Colton Warehouse and would be there in late December or early January for delivery. I was not happy so I cancelled the order on Tuesday 11/28/23. I was told it takes 5 to 7 business days to deposit the $538 (including a $99.99 delivery charge) back into my Wells Fargo account but this is the 8th business day and still NO deposit! I hope the owner reads this and give this Vietnam Veteran his money back. Sure would appreciate it. Thank you.

We had a wonderful experience at the Huntington Beach, CA location. Joe was our guy! It is easy to get overwhelmed with all the options at Ashley Furniture, but Joe made it seamless. He was transparent in explaining the financing options available to us for a four-piece bedroom set and made sure we would be able to move into our new place with furniture on time. Joe was also very knowledgeable on mattresses and helped us find our perfect one within our budget. Thanks again, Joe. We appreciate you!

Mechelle Ward made my family and I feel very welcomed and allowed us to shop cheerfully! Great customer service and smooth checkout!!

I came here today for a dining table. John W. is being super helpful with the table along with other purchases. Five star!

Went to Ashley Furniture looking for a bed. We were initially looking to replace our queen mattress for a King Mattress. Ali showed us the quality beds and mattresses and we were able to find our best match. He also was able to help fit us for pillows as we definitely needed ones that would be most comfortable for our new bed. His expertise and service were top notch and highly recommend him as your furniture sales professional.

Mechelle is extremely professional and very helpful

I came to the Ashley’s in Huntington Beach and was right away greeted by Niesha. She was super helpful in helping me find what I wanted! I definitely recommend coming to this store and asking for her help!!

We were looking for a reclining sofa and our sales woman Penny helped us find the right one. She was a pleasure to deal with and the store itself was well organized and bright.

I walked in looking for furniture for my new apartment. As I was walking around Mrs.Mechelle came and gave me the help I needed. Here help and hospitality felt like I was apart of the store. Great communication and customer service I recommend shopping here and asking for Mrs.Mechelle.

I was on a search for new bedroom furniture and as soon as I walked into the Huntington Beach store all of the staff were very helpful. My family received great customer service and all of our questions were answered with a big smile from the supervisor Mechelle. Michelle helped us settle our purchase with no issues and a perfect delivery date was set. Thank you all for being so kind and stressfree.

We went to Ashley Huntington Beach and we were helped by Niesha Tran and she was amazing!!!!

Thank you to Bruce Vo for helping us find the sofa that had everything we wanted/needed. We appreciate the customer service.

We just bought a sofa, a chair & an outdoor loveseat at Ashley Huntington Beach store. Rick Bragg was very courteous and help us found exactly what we need with no pressure.

Great experience with Christine Najjar. She was very knowledgeable and helpful. We went inside with a little idea of what we wanted. And she helped make it happen.

Great customer service. Niesha Tran was great helping me pick a new mattress.

Penny was very knowledgeable and helped me figure out my couch situation! She even loaned me her tape measured so I could take measurements at home! Very friendly and I will be back for more! Thanks!

Niesha Tran was very friendly, helpful, and made my visit welcoming.

Niesha Tran, went to Ashley’s. Great service !

John was very helpful thank will return

Niesha Tran is amazing!

We went looking for a new sectional and were so happy with the selection at the Ashley Home store in Huntington Beach! Niesha Tran helped us create the perfect sectional for our space! We can’t wait to see it come to life.

Worst experience I have ever had buying furniture. I ordered a sofa 3 times online and every time it was cancelled due to a technical error, according to customer service. I should have went somewhere else after this but I decided to go to the store to order the sofa. The sofa was delivered several days later by their "premium" delivery service. Once unwrapped the sofa has 3 different locations with black stains and smudge marks as well as a hole rubbed into it during delivery. I have spoken to customer service 3 times in the last week as well as the store manager who continue to tell me a technician will be sent out to clean and repair the couch. I have yet to be contacted by anyone from customer service as I had to reach out every time. When you purchase a new sofa that is what you expect to be delivered. If I wanted to get a cleaned and repaired sofa I would have bought one on craigslist. Terrible customer service and delivery from Ashleys. This will be my first and last purchase from them.

I had a funtuir from there for 2 weeks and when i called them to fixes it the staff was really rude and they do not even respect u . !100% i do not reacamend.

Penny is the best. She will take the time to help you make the right decision and make your home beautiful. Be sure to ask only for Penny when you visit Ashley in Huntington Beach.

Super clean, John w. Was super friendly. I felt super welcomed 😋.

It was my first time shopping at Ashley's! My partner and I were looking for a suitable couch and John came through and helped us out! He was very helpful in trying to push for an earlier delivery time for the couch, as well as showing us other options that we could go with too. Good customer service!

Penny was very helpful and professional

Niesha Tran was very helpful, friendly and energetic.

John. W was amazing helped us out more than enough gave me and my wife examples and differences of each bed convinced us to get the best bed ! couldn’t be happier with his service !

Penny was great. She was not pushy, she listened and a professional. Great sales woman!

This location has a great showroom with many living room configurations. Long helped me with all my questions and was very informative. I came back the day after to purchase and it was an easy purchase. All I recommend is to go early if you are thinking of a new couch so you have the greater rate of getting it when you’d like. I bought a popular couch so it will take some time to get it.

Niesha was exceptional and very energetic!!!

Niesha Tran is amazing she was very informative answered all our questions I highly recommend coming to visit her for your next new mattress/ furniture.

Tommy Tran so helpful helped me look up the sofa I bought 10 yrs ago, so helpful

Great customer service. Jeff was fantastic in assisting us on our purchase He was personable and knowledgeable about your products. Overall a great experience.

Rick Bragg makes all the difference. Informative and no pressure. Answers all questions. Very good experience. Thanks Rick! Imma hit you up on my next house.

The salesperson was very friendly and knowledgeable. I made a big purchase.

My husband and I had a fantastic experience at the Huntington Beach, Ashley Furniture, location. Miriam assisted us from start to finish. She was attentive to our needs and to the budget we were looking to stick to. She provided us with multiple options within our price range, and was very patient while we decided on what new mattress was best for us. The payment process was simple, the delivery was FAST and simple. I was expecting the delivery process to be a headache, but the two gentlemen that delivered our new mattress were awesome and very professional. No complaints! Thank you, Miriam for all of your help! We will definitely be returning customers.

John wingo: John is a very nice and helpful salesman and he has presented your company very well . We will surely return when we need furniture.

Thank you for good service coming back soon

Had an amazing experience at Ashley with Josh. He was amazing. Full of energy, fun, and always smiling. Thank you so much Josh!!

Excellent customer service

Very nice shopping experience, the salesman John was very helpful and knowledgeable. We give him 5 stars

I had a great experience shopping at Ashley’s Furniture Huntington Beach location. I came in hesitant on what couch to purchase but was helped by Bruce Vo. I was able to get a great deal and leave with a great purchase.

I just purchased 2 mattresses from Ashley Furniture. Rick Bragg was very knowledgable and patient. He was instrumental in my decision making process. I will be buying all of my furniture from Ashley Furniture from now on. Thanks Rick!!!

Stopped by here to check out some furniture and John W was oh so helpful and kind. I would come back thanks to him!

John helped me to get the right mattress He was so helpful .Thank you

People friendly clean Good prices

Very nice store i get everything whatever I want

We came in to Ashley’s Furniture in HB looking to purchase a office desk. Rick Bragg our sales representative introduced himself he was courteous and professional. Rick showed us different style desks. We loved working with Rick. He answered our questions, his knowledgeable and great to work with. We purchased the Lorenza office collection. Very happy with our purchase. Ashley’s have well made furniture quick shipping turn around. We also saw a really nice patio furniture we will be purchasing. Thank you Rick for your awesome costumer care. Manse and Eliana

Salesman Joe was very pleasant and knowledgeable and most important he was very patient.

John Wingo was very helpful with showing me the products & order process

I was at the Huntington Beach store. I was greeted by Penny with a smile. She was great. I already knew what I wanted (well almost) and Penny without me asking looked through a book for an Accent chair I was going to buy from Ashley but....it was only available online as she discovered. Anyway Sep 12th I called to purchase on the phone Ashley's Altari Couch and rocking chair! So excited. My experience with Penny was super great and very easy. I never felt uncomfortable. FYI - I walked into other furniture stores that day and they seemed uninterested in helping (I guess I don't look rich or something) me. I honestly felt uneasy at a couple of these stores because of it. No greetings either or can I help you. Thank you, Rebecca "Sue" Brown

Shout out to Niesha we almost left empty handed but at the last minute she showed us the perfect bed!!!Thank you!!!

Niesha was very nice. She was knowledgeable and very helpful!

Very professional, and polite!

I had the most wonderful experience with Christine. She was professional and knowledgeable of the product, as well as the procedure. She made sure we knew the mechanics of the sleeper sofa down to the correct color. She made our purchase so much easier and went beyond to be as helpful. She is an excellent sales person. Good Luck, Christine. All of her colleagues were also very kind. Thank you all . I will be back for more furniture in the future. Sincerely, Chris and Tina

This specific Ashley’s store was highly recommended by some family members who had purchased their furniture from this location. I was helped by Asieh to pick the bedroom and living room furniture. I highly recommend asking for her if you visit this store. Her knowledge of their inventory was very impressive. She was able to match all other furniture pieces with the couch that I had in mind and was an immense help with the mattress choice. Her recommendations were extremely helpful.

Long was super helpful. He was patient never pushy. He was also funny and very personable! He was attentive and knew when to give us space to think things over. Answered all of our questions. Definitely would recommend!

Today I visited Ashley Home Furniture store in Huntington Beach. As I was looking for some furniture for my new home. I was immediately greeted by Niesha Tran, and thank goodness we were ! Niesha helped me through the process with ease. She was very knowledgeable and very helpful as she guided us through the showroom floor with tons of knowledge and patience. She made our experience one of the best. She was a joy to work with and very good with each member of my family. I would definitely recommend Ashley Home Furniture Store. They are lucky to have such a great Employee like Niesha Tran ! Thank you Ashley Home Furniture !

The salespeople were very helpful. Kevin and DJ were amazing in helping us get our new furniture loaded.😁

I came in and was immediately helped by Miriam. Let me just say that I had an amazing experience. I walked out with exactly what I was looking for!! If you come in, Miriam is the one to go to!

Miriam M. provided my family and I excellent customer services as we bought a new bed and couch. Highly recommend her for any help or questions at this Ashley Furniture location. 🛋🛏😌

We came to Ashley Huntington Beach after visiting the Long Beach location and there was a bigger selection with more options available at the Huntington Beach location. We were helped by Miriam who was very friendly and informative. She pointed out great options and was knowledgeable. She gave us space when we needed to discuss options and was available when we needed help with pricing and other questions.

I had a great experience shopping for a new bed frame. Miriam was spectacular and worked with all of my particular needs and found the perfect one I've needed. I would definitely recommend you her to help you.

Christine was super helpful. Was able to work within our budget and got us a great deal.

Christine was very helpful and got me a great deal on the couch wanted. I will definitely be back again. Thank you!

If you go to the store, ask for Rick. He is amazing. He helped our family choose the furnitures we had in mind. He is friendly and patient. I had my elementary school boys during shopping and without Rick's help I would still be looking for furnitures.

Rick Bragg spent 2 1/2 hours with me patiently explaining and comparing the various beds that Ashley offers. Thanks to him I feel I have purchased an excellent bed at an excellent price.

John tried hard for the sale, but delivery couldn’t make it happen.

as soon as we entered Ashley Maja was so knowledgeable and helpful

Recently had a great experience at Ashley with the sales lady Maja I walked in and had no idea what I wanted she helped me find the perfect finishing touches at for my new home sending all my friends her way

Chriistine was very helpful amazing creww

We had a great experience at the Ashley Furniture Store on Edinger in Huntington Beach. Rick Bragg helped us from the moment we walked in the door until we made our major purchases. Rick is very attentive and patient.

Great service, great furniture. Thank you to Penny who really took care of us and went out of her way for us. Thank you!

Mrs. Miriam was really patient with our decisions and gave all her effort to help us shop! She’s super nice and kind lady! I would be looking forward to my next visit!

To pricing and old design. We didn't like it

Christine was very helpful five stars I highly recommend her

(Translated by Google) Today I went to Ashley's to buy a mattress and a recliner, entering the store immediately young Bruce treated me excellently, very kind and patient to show me the most suitable product for my needs. (Original) Hoy fui a Ashley’s a comprarme un colchón y un reclinable, entrando a la tienda inmediatamente el joven Bruce me atendió excelentemente, muy amable y paciente para mostrarme el producto más conveniente para mis necesidades.

Christine was very helpful thank u so much

Long Tran was super helpful! I highly recommend working with him if you go to the store. He was very patient and never pushed me to make a decision. He made everything an easy process. Thank you, Long!

As soon as we walked into the store, Miranda Miriam was quick to assist us with selection of our dining table. She was really knowledgeable and extremely friendly. Highly satisfying experience.

Miriam was great! Wonderful lady helped me find the best furnisher for my new place and was so kind! 5 stars.

Christine at store was amazing such amazing taste and so well educated on furniture i sure recomend her five stars thank you so muchyoy made so easy for me

I had an excellent shopping experience and purchased a full set of furniture for my new home! My store associate, Rick Bragg, was an excellent salesman and associate. I'm really happy with my purchases and feel like Rick helped me make well educated decisions.

We just left Ashley in Huntington Beach and Jeff was our salesman. He was terrific! He was very knowledgable about the different mattresses we tried and we got the one we loved!!!

Christina was amazing..

We were so happy when we were able to visit the store, pick out our couch and order it promptly! Joe was very helpful with all the details, answering all of our questions and working with us too, measuring and checking on availability. We received our beautiful and comfortable sleeper couch quite soon with a professional crew delivery in a timely manner. We will be back for our next purchase soon! LT

Bruce Vo is an honest and fun guy to work with. He patiently help my elderly parents to decide which chair to buy. He also gave us a discount on the already sale item. Thank you.

Bruce was amazing! Very helpful and knowledgeable

Christine was amazing at helping me. Very kind and walked me through everything!!

Miriam was very helpful. She went above and beyond by giving me all the information I required to make an informative decision about my purchase.

The store was clean and staff very friendly. Penny greeted us at the door, showed us around, and was patient and helpful in deciding our pieces for our new house.

Christine was such a big help to us on deciding what furniture to buy. She was very patient and very friendly. We'll definitely come back for more. Thank you Christine! Rose and Imelda

Penny was great! She made us feel at ease and made the experience pleasant. We’ll be back for sure!

Great service and products here. Super happy with my purchase.

Miriam helped me out with a purchase and made the experience so easy and even better than expected. She was attentive to my questions, got us a great deal and showed all options and available products that we were looking for. 10/10 would recommend working with her at Ashley HB

Christine was very helpful, she recommended amazing options and helped us find the perfect couch for our home.

Front desk people were great! I had a delivery date issue and it was fixed in a snap!

The employees, especially Asieh and Tommy, were really helpful. They were understanding of my needs and guided me in finding the lowest prices on the newest furnishings! Thank you Ashley for making the process of purchasing new furniture so much simpler!

Asieh and Tommy provided excellent customer service and were extremely considerate of my needs. Both of them made the furniture shopping procedure for our new home simpler than expected. They were overall pleasant and offered excellent suggestions for the greatest deals for furniture in the store. They were happy to assist and were always available for questions. With their assistance, I had a terrific experience purchasing our brand-new furniture.

Staff is always so helpful and friendly at this location, best furniture quality. Thank you guys!

Bo was great, super friendly. Furniture is great quality and prices were super reasonable.

My fiancé and I came in on a whim to look for new bed pillows since I’ve been having a lot of neck pain. We were approached by associate Bruce who was extremely helpful, informative and genuine. Highly recommend other to stop by especially if you have any questions or in need of additional advice.

Office Staff was amazing!!!!! Kavory was very helpful.

Excellent service!

Excellent customer service. My saleswoman, Penny, was great! She didn’t rush me or pressure at all just to make a sale. The store manager came over and introduced himself and was very kind as well. Will definitely be back!

As soon as we walked inside the store, Christine was quick to assist us and delivered very friendly customer service. She’s highly knowledgeable about the different beds available and allowed us to take our time in selecting the best bed for us. Ashley’s Furniture has great selection and quality in beds. We’re happy with the deal we received. Cheers!

Awesome reception and customer service 👌🏽Maja made us feel welcome and was attentive ☺️ Thank you!

Bruce is awesome. Got a very nice chair, just what I needed, at an excellent price.

Amazing staff and amazing service!

I just purchased my second living room set from Ashley furniture. Penny gave us a great buying experience. Definitely come back.

I bought a couch and love seat set from this location and it was delivered a few days ago. It looks GREAT! Couldn’t be happier! My sales person Long, and I think, the Manager was Josh were very friendly and didn’t pressure me and my sister at all. Highly recommend!

Miriam was such a nice lady! Did not rush us on anything (: love this store and location! Does not disappoint!

Great service and friendly staff!

Sales person Joe was very helpful with people on a budget. He was very patient. He gave us the best deal.

Penny is fantastic she is amazing. She helped us get everything I need and was a joy to work with. If you’re coming here ask for Penny and she won’t disappoint!

I bought a bed with its mattress here and loved it so far. I had a great experience shopping at this store. It was very organized and the sales staff were all welcoming and knowledgeable. I Will definitely shop here again!!

I wanted to share my recent experience with Ashley Furniture, and I must say, they exceeded my expectations in every way. The delivery of my purchase was lightning-fast, and the assembly team showcased their expertise by setting up the furniture flawlessly and efficiently. I'm thoroughly satisfied with their service and highly recommend Ashley Furniture to anyone in search of quality products and exceptional customer care.

Bruce was amazing! He asked us what we were looking for and got us just that! I am so glad we came here! The delivery and assembly is extremely affordable and we were able to get more than we expected for a great price! Thank you Bruce!

My wife and I we went to visit this store that idea to see prices and surprise! Great service And great prices… sales person didn’t push us,, there’s a very honest review.. experience.. I totally recommend his place, to friends and family.. I do recommend sales person Mr. Long ..

Really nice & friendly left w a smile

My Sales person very helpful and the customer service was very polite, professional, and patient i will definitely come back to buy again.

Rachel!! Was super duper nice and understanding as well. If you need to come in for something same day she will find it for you in a heartbeat!! Thank you for helping us i love my bed frame!!

Christine was extremely helpful and made our experience there really enjoyable and informed . She has a lot of great suggestions. We will be returning soon!

The staff was very helpful with all my needs, I will definitely be coming back soon. Also, the Customer Service Representative Kavory was very helpful with explaining how my delivery day would go.

Horrible customer service! The person who was helping us was so disrespectful:/.

Joe was super helpful in helping me pick me out my sofa! I am super picky about furniture but he made everything smooth and answered all my questions. Definitely recommend asking for him to help you purchase any furniture!

Miriam helped us a lot. We will come back for more furniture. A pleasure to work with.

The assistance provided made sure to get my essentials right and fast.

Joe was great. Should be promoted

Bruce was very helpful. He helped us to find what we liked, and processed the order on the phone order via easy payment link.

Joe the floor salesman was exceptional! Very knowledgeable with the products and service at the Huntington Beach location. This location always has a great variety of selections and helpful staff.

Bruce was incredibly professional, informative, personable, and helpful. Glad to make my first major purchase at Ashley!

Cristina at the HB location helped me out and she was friendly and wonderful.

Niesha was SUCH a great help. We were shopping around for a mattress but didn’t know what we wanted… she guided us and showed us different types of mattresses ranking from basic to luxury no pressure what so ever. She also helped us getting a good deal. At the end of it all we also purchased a new bed frame. She was very knowledgeable, kind and funny. A thanks to the store manager Josh as well, we felt very well taken care of.

I ordered a full-size sofa sleeper for a second bedroom. I found the perfect size at a price I wanted to pay at Ashley Furniture. It was a very efficient purchase. A very nice salesman showed me the sofa, made the sale and set up the delivery. The delivery people were on time and very organized. Unpacking and setting up of the new sofa took about 20 minutes. They removed all the packing materials. Very easy purchase from start to finish.

I was really impressed with the salesperson Agnes. I had been shopping online to get some ideas of the couch & color I liked. She took her time, showed me around, gave me ideas. I had gone to another Ashley location the day before & the man basically told me they didn’t carry anything from my online list. So he advised I walk around & let him know if I see something I like. With Agnes, complete opposite shopping experience. I will go back when I’m ready and buy my dining room set with her assistance again. She was great!!

The sales people were great and found me exactly what I wanted that fit my budget. Couldn't be more satisfied?

I purchased a sofa sectional less then a year ago @ The Huntington beach store and spent nearly $1800 on a couch and love seat and the couch cushions have collasped or caved in actually thier is not cushions inside the seating area its actually just some kind of a stretch type strap in between a square section of cushion and have fallen apart I purchased a extended warranty and they still have refused to help or remedy the problem for me Beware of there bait and switch tactics and false customer service and sense of wanting the best for the customer Friendlyness They just want to sell Inferior Quality products and dont buy into thier extended warranty they dont honor the warranty at all Its a scam if you dont say the right words they won't honor it...I am very upset and disappointed @ ASHELYS furniture store for letting my family and me down .In such hard times I spent alot of my hard earned money on less then Quality furniture .it's junk just .covered in pretty material I will continue to contact upper management and corporate offices until I can get this resolved I don't have $$ to just throw away .My advice to anyone thinking of purchasing any furniture from ASHELYS . !! Is BUY ELSE WHERE THIS COMPANY IS SELLING JUNK AND NOT HONORING THIER EXTENDED WARRANTY OR GIVing me ANY information on how to resolve the problem just playing phone tag with me ..I Give them less then 0 Starz.

Great customer service. Niesha was so helpful!!

I wanted to look around and buy furniture. But it was uncomfortable because a staff continued to follow us.

I do not recommend my friends or family to deal with you, I have had the worst experience

Agnes and coworkers were all great. Greeted us with smiles and we’re all very helpful. We came and got exactly what we needed!

Great service from Petya and got all squared away. Great selection of everything you would need in a home.

Excellent service an very happy with my purchase. I will be going back for other furniture soon.

Bruce was knowledgeable and patient. Happy to give him our business.

Rick was an incredibly friendly, helpful and knowledgeable sales associate! He was very informative, not at all too pushy, and made me feel very comfortable! And I absolutely love what I bought there!!

Amazing customer service! Long Tran went above and beyond in assisting us with finding our new couch. He was friendly, efficient, knowledgeable, and attentive. I was so impressed with him and I will definitely go back to Ashley Furniture because of him. Thank you so much, Long!

We had the BEST customer service byLong Tran-he found the exact sofa we were looking for and we got a great deal. So happy!

The lady that helped us was very impolite. It was an unfortunate experience. How can you have such a rude person helping customers in your store? Never going back there again.

Nicely organized store extremely beautiful furniture, also a Very professional staff made shopping pleasant....

The entire staff are super friendly. I told Bruce Vo what I wanted. He then took me straight to it. Bruce also suggested the color that will go perfectly in my home. Without Bruce guiding me I may have spent a couple of hours there. I got a great deal on a recliner that fits my needs. I spent well under what I expected to pay. Even at Memorial weekend savings. I left the store completely satisfied.

Found exactly what we were looking for thanks to Joe and his knowledge of the product details

The manager + Hamid were truly the best duo in the whole store. Very helpful and patient.

Great Experience. Rick was great! .

Rick was very helpful.

Excellent service, friendly staff.

Agnes was very helpful and knowledgeable. She showed me great options and was transparent on cost throughout the buying process. Overall, purchasing a couch was an enjoyable experience and I highly recommend.

The salesman was very helpful without any high pressure. We really appreciated that.

Came here looking to buy a sofa for my new house. I met with Agnes who was very friendly, knowledgeable, and made me feel comfortable buying exactly what I wanted and needed! Thank you.

I recently purchased furniture from Ashley Furniture store in Huntington Beach and I'm so happy I choose to shop at Ashley's furniture, It was a fun easy shopping experience. Everyone was very helpful, friendly and knowledgeable and went about and beyond to make sure I was completely satisfied with my purchase. I highly recommend this store to anyone who's looking for great quality furniture. Sincerely, S. Young

Recently bought a table from here. The service was helpful and Rick was nice and helpful in assisting my family.

Friendly, helpful as always. I’ve come here now for 2 bedroom sets for my kids and now a new living room set.

Purchased a coffee table. Cory M was awesome. His service was outstanding. Very patient, knowledgeable and helpful. Thanks Cory M for your top tier service!

Excellent service and great prices!

I HATE to shop so I was very surprised and happy at Ashley Furniture. It took me 2 days to purchase my sectionaL. Two days because I couldn’t decide between 4 sectionals. I also couldn’t resist their sale and purchased a sectional and ottoman for my daughter and son-in-law. Customer service was absolutely awesome. Penny was especially helpful and patient. A few days later 2 sectionals and an ottoman were delivered 20 minutes prior to my delivery time range. So… Every aspect of my experience with Ashley furniture was great!!!

Niesha is awesome!!! She knew what I wanted and was very attentive. Def coming back to order more things with her.

Terrible experience first sofa was delivered damaged took two weeks to get the replacement ,Then I was double charged on my credit card when calling customer service I was met with rude offshore call center employees that didn't speak English and refused to connect me with the supervisor. I ended up having to dispute the double charge with my credit card company, what a huge hassle this this company hasn't the slightest idea what customer service is. Don't waste your time with Ashley furniture It's quality is a joke it's Chinese junk and customer service is atrocious shop someplace else!

I bought a small sofa online. it's cute the only thing it's kinda narrow . 😔.

Very enjoyable experience, Good selection, quality workmanship, Pleasant and knowledgeable sales team. Quick Delivery. All good

Manager was rude, was only there for a short time but will not be going back.

The lady was rushing me at the store. I told her a few times to stop rushing me qnd she didn’t listen

Very nice Sales floor and attention

Agnes was very helpful throughout the whole process. She is very knowledgeable and kind. I will definitely be coming back to Ashley in Huntington Beach!

Great experience at this Ashley store. Our salesperson Cory was excellent. Very knowledgeable, helpful, and not pushy at all. Cory helped us find exactly what we needed and swiftly arranged delivery. See Cory for all your furniture needs!!

Rick was a great help with our purchase. I would recommend him at this Ashley’s store.

We were greeted as soon as we entered the store. Asieh and Thomas were patient and attentive to our needs, ensuring we had everything we needed to make our home as comfortable as we envisioned. Can’t wait to come back!

Agnes was the sales rep who helped me and I had a great experience. Purchased a new bed set and sectional couch. Agnes made the buying process very easy.

Horrible manager and staff, super unprofessional.

We have a very good experience, specially with Agnes. She was great.

We went to Ashley to look for a new sofa, when we walked in we were greeted with a warm welcome and introduction from Jeff. We told Jeff we were looking for a new sofa, he directed us to where we needed to look. Jeff let us know if we had any questions to let him know, but he wouldn’t hover over us ( which is appreciated). We decided on a sofa and Jeff was very helpful and informative. Willl definitely recommend Jeff if you need a furniture purchase!

We came into Ashley’s just to look around because we needed to move and replace all of our furniture due to a ceiling collapse sadly not covered by insurance. One of your employees, Long Tran, helped us find everything we needed without having to drive and shop around. He found the best possible deals for us for bedroom sets, living room sets, and even dining. He was so efficient researching everything on his Ashley iPad and online to ensure inventory, prices, and delivery times. He was so kind and patient and knew everything about every piece of furniture. We hadn’t intended to buy anything that day and walked out spending nearly $5000 and thought that was a steal with all of the things we bought. We didn’t know Long Tran before we came into the store but think he needs a raise or needs to be promoted ASAP! By far the best sales and customer service associate we have ever worked with. Thank you Long!

Agnes was very helpful & very informative. Thank you for your patience and appreciate you being very knowledgeable!

My sales person was the best she didn’t stress me out. She just let me look and she was very knowledgeable. Perfect.

Samuel was very kind & helpful

GREAT SERVICE AND DEALS!!! RICK BRAGG WENT OVER AND ABOVE TO HELP US UNDERSTAND EVERYTHING FROM MATERIALS TO FINANCING. WE WILL BE BACK! THANKS GUYS!

The only problem was a small one with the store not having any change for cash paying customers other than that issue it was a very pleasant and easy experience. I would recommend this store to anyone looking for furniture their inventory is extensive and beautifully displayed. Our sales person was very pleasant and not pushing oversell of unneeded items or contracts.

Great service and Petra was so nice and informative

Staff is knowledgeable, friendly, and attentive. The store is merchandised intelligently, with a wide offering for many different tastes. The sales person we worked with, Hamid, is a true gentleman and a pleasure to work with

Sales Rep Kiyomars is very patient and respectful. Store manager is kind and professional. Me and my wife are thankful for their assistance.

Excellent.. Edgar is the best.

Attitude is very good Hard work, patient with customer and explain all questions very clear I’m very happy

Agnes was very helpful and pleasant to work with. She took the time to customize different couch and table options for our needs and got us the best price! Great experience.

We came to Ashley just to look around but the sale associate, Petra was so professionally and courteous we got living room sectional, rug, desk and console table. We are pleased with our purchase. I would recommend for my friends

Great customer service. Agnes was wonderfully helpful!

Cory M. in Huntington Beach store was very helpful and patient. Thank you.

Excellent service, Corey was really nice and helpful.

Ask for Hamid, he's the best, funny guy and will answer all your questions.

We had a great time Cory helped us fantastically great customer service and very friendly.

Cory and Agnes were extremely friendly and helpful!

A friend and I came here on an errand and found ourselves staying for a lot longer than we anticipated -but it was most definitely a good thing. Cory was such a character -funny, knowledgeable, and best of all, easy to converse with. There wasn't a push for a sale, no hovering, and I didn't feel that uncomfortable awkwardness of feeling like we were being detained until we bought something. His input was well advised, his suggestions insightful, and I found pieces that I absolutely adored. Cory was patient with all of our questions, thorough in his explanations, and attentive to our visions of what we wanted. The place gave me chill vibes. Cory was an absolute gem of a guy and I definitely will be returning to do more business here. If there was any place to start looking for furniture, definitely cannot go wrong here. Thanks again, Cory! See you again soon! :D

Agnes the salesperson was really nice, patient & very professional in attending us!

Agnes is a very friendly sales rep. This is an excellent characteristic for a successful sales rep. She does not practice pressuring sale tactics that annoys prospective buyers.

Hamid was such a nice and informed sales person. We will definitely ask for him again. Very pleasant experience here today At Ashleys.

Excellent customer service and will price match stores that carry the same furniture collection.

Long Tran was great in the store very helpful and courtesy. He was friendly and quick with finding out if our furniture was in stock and when it could be delivered. I would highly recommend Ashley furniture to my friends and family.

Agnes was very professional and helpful I'm very happy with my purchase

Terrible place !!! terrible management !! III NEVER SHOP HERE AGAIN !!!!

Treated very well and the salesperson was very nice and informative and very helpful.

Agnes Gasner was excellent. She understood my needs and was great , attending us in Brazilian Portuguese. It was perfect for myself and my wife. I strongly recommend Ashley Huntington Beach!!

Josh was patient with us, as we have looked at least 100 sofas. I have a disability that made it difficult to find the perfect set. I’m i

Purchased a bed for $1k. I received a mattress that sinks in and makes noise. I called the day the mattress arrived and did everything right on my end. I have been running around for a month to exchange the mattress. They send the same technician TWICE. Finally, an employee at Ashley Furniture said that he would do the exchange. Then, silence. I call 4 days later and he tells me he can't do it. They already sent a technician twice and specified that the mattress makes noise. The technician also agreed that it does slightly sink in when it shouldn't. I went into the store and the manager is saying she can't help me and that her employee shouldn't have stated that he would do the exchange. Again, she's passing on the issue and expects me to sit silent and keep a $1k mattress that's not in good shape. I called costumer service and they say something different than what the manager is telling me. This store has absolutely no costumer service and they are all over the place, don't take responsibility, and rude at times. They refuse to help me and yet again, want to send a technician a THIRD TIME to my house. I have been going in circles and even the manager doesn't pick up the phone. They say they'll talk to the higher ups, but they don't. I'm tired of this treatment and will be speaking with the local consumer agencies. I cannot believe the service this store has.. ridiculous, messy, disorganized. The employee called himself the manager and said he'll do the exchange and now isn't following through. Apparently, everyone in that store is a manager and refuses to help. If only they cared enough to actually reach out and try to find a solution.

It was a nice and helpful seller Agnes.

(Translated by Google) Terrible, I never go back to buy. I have a bed that I bought with them for my girls. It arrived in poor condition. Until now, they do not give me an answer to change it. (Original) Pésimo nunca mas vuelvo ah comprar tengo una cama que compre con ellos para mis niñas llego en mal estado asta el momento no me dan respuesta en cambiarlo