Ashley Store Laguna Hills, CA

Terri welcomed me into the Laguna Hills store with a smile. When I told her what I was looking for, she brought me to two wonderful chairs. She worked hard to get me the best price possible. I had been shopping online for months without success. I wish I had just gone to Ashley's and I'd have saved myself a lot of time! Thank you, Terri. You made my experience a joyful one!

Priced match an item I found somewhere else. Purchasing was easy peasy

Sales associate was very friendly and helpful. Good selection.

We had a fantastic experience at Ashley HomeStore! The staff was incredibly patient and helpful as we searched for our next bed. Everyone we interacted with was personable and made us feel comfortable throughout the process. A special shoutout to the manager, Jessica, who was amazing, and David, who took great care in helping us find exactly what we needed. Their professionalism and warmth made all the difference. Highly recommend visiting this location if you’re looking for quality furniture and outstanding service!

Great service and easy delivery process. Definitely will shop again.

Great costumer service and good prices

Easy process. Kevin was GREAT.

I had the best experience with Kevin O’Conner, sales associate in your Laguna Hills store. Kevin is very knowledgeable and professional. He totally listened to my needs and was able to show me items that suited my needs quickly. It was the first time I shopped for furnishings and decor in less than an hour. I am so pleased with my purchase and the service I got from Kevin. I will be referring all family and friends his way.

Bought a living room set. Very happy with the salesman, Bill. He helped us with all of our questions and had everything arranged quickly for delivery.

Kevin was so nice and knowledgeable and helpful he really made the day pleasant for us, a fantastic shopping experience.

Ashley warranty is a SCAM! We had a dining table with color peeled off within one year - well under their warranty! This clearly is a quality issue of the product. We requested replacement with pictures while the customer service insisted to send a technician to inspect. The technician was not able to solve our problem and made up fake things on warranty. Very rude, unethical , and unprofessional! Let him continue working at your company and drive more customers like us away!

The store is nice, and the sales rep was great. No issues with my experience with them. However, my overall experience is so bad. I had my furniture delivered as planned. They scheduled me two delivery dates as not everything was ready for the same time. We received a call saying that they were confirming we were ready for them. We got another call right after saying they had all of our shipment ready to be derived. Our bunkbeds were not supposed to come for another week. The arrived with my furniture and was upset that I was not ready for them. I mean I had another week before it was scheduled to break down the bed my kids sleep on every day. The two guys were upset that i was not ready with a 10-minuet notice. They helped breakdown my old bed in the room. During moving the old bed downstairs, they hit my drywall, and it put a small hole in it. As a customer with them working in my house I wanted to make sure they would bring it up to my attention as the homeowner and mistakes happen. They were just about done with their job at my house when i asked if they would be covering the damage. They took photos and said they reported it their boss and I would hear back from them to get it fixed. After waiting 3 weeks and not getting a call I called them. They pulled up my file and said they would not be covering any damage is the guys sent photos in saying I had existing damage. I was so mad. I had to wait 3 weeks for not a phone call or anything... I had to call and get the bad news. I told the lady over the phone that that is not correct, and I wanted my wall fixed. She got an attitude, and I asked to talk with her boss. She said that they would transfer me. During a 10 minuet wait I was hung up on. I had to call back and go through the process again. The boss and i finally spoke and she assured me she would be looking into this and get back to me. She told me up to 48 hours I would get a call back. 72 hours later and no phone call back. I got to call in again. At this time i was told they will not be helping me out and that they were sorry. This has not been worth my time or energy to get the wall fixed. I have given up on the fight and just wanted to share my experience with anyone who was thinking about buying and getting a delivery to your home. Make sure you check your walls and get photos of them before they come in. It makes me sad because I also work customer service and I tell my staff accidents happen. It all about how you handle them. This made me feel bad for the staff that they would be fired for making a mistake or something. Either way bad company experience and I will not be using your company in the feature.

Good selection; good prices. The customer support was outstanding! Terry should get a big raise

Gus was fantastic, he set us up with nice furniture and great discount, would highly recommend this spot.

Ashley has the WORST quality control and customer service! Our dining table which is solid wood as advertised started to show color peeled off in several areas only within a few months after the purchase, well under their one year warranty! They insisted sending their technician to repair. I rejected the repair option as the repair work we previously received not only did not resolve the problem, but also left significant harmful chemicals which caused severe respiratory conditions on us. The customer service has been ghosting our replacement request forever. This the first and LAST time we’ve sho at Ashley! Worst experience ever!

Kevin was extremely helpful, and would be one reason we would visit Ashley for future furniture requirements.

Both of the salespeople were fantastic! They were very helpful, friendly, and knowledgeable! I was able to meet all my needs in one stop. Thank you for your great service!

I had an extremely disappointing experience with Ashley Furniture. I went to the store expecting to see the actual furniture in person, but the manager only showed me pictures and assured me it would be perfect. Unfortunately, what I received was nothing like I imagined—it was much bulkier, didn’t match my space, and simply wasn’t what I wanted. The worst part? I tried to return it the same day it was delivered, and they refused to take it back. They claimed it was “in-home delivery,” so returns weren’t accepted—even though I was never told this clearly upfront. It feels like a scam: no proper in-store viewing, misleading communication, and no return option even within 24 hours. I strongly urge others to be cautious before buying anything from here. Make sure you see the actual product in-store, and don’t rely on pictures or promises. Very disappointed and will not be returning as a customer. Update: owner replied to ky review and offers help by emailing them the info but even after I did that they never contacted me! They just replied to review to say we care but in reality they don’t!!

Sales person Hooman was very nice and knowledgeable and helped me all the way.

We really enjoyed shopping you store. Alot to choose from. Dan was very helpful and was not pushy with his sales.

Friendly service, our sales man try to find every possible way for us to save money, Hootchy was at the when we arrived, he knew exactly what we needed it

I’m extremely disappointed with my recent experience at Ashley. At the time of delivery, I was not informed that I had the option to refuse the item, which left me with a product I’m unhappy with. On top of that, the salesperson misled me by claiming the items have matching color— it clearly doesn’t. I expect honesty and transparency when making a purchase, especially from a brand I’ve trusted and bought from in the past. When I reached out to request a return, the lack of support and flexibility was frustrating.

Great experience! Gus was super helpful in finding for me exactly what I needed at the best price.

Great experience, good price and friendly people

Kevin was amazing. You can tell he’s passionate about what he does! He’s very thorough and knowledgeable with all the questions we had. We couldn’t haven asked for a better experience! Thank you again Kevin!

Kevin was super helpful and extremely patient with us! We had such a nice time looking at couches with him. He’s really knowledgeable and went over EVERYTHING with us. I don’t think we could’ve asked for a better experience. Thank you so much, Kevin!

Very clean and organized showroom with professional and polite staff.

Navid is an excellent salesman I have bought many times from him and especially came to the store to buy more today . Keep it up Navid 5 stars

Salesperson Diane was very helpful and allowed me to decide what I liked. I only felt seen & but not pressured. It’s a beautiful store.

Hooman is an excellent seller! He was very professional, responsive, and helpful throughout the entire process. I had a great experience and would definitely recommend him to anyone looking for a reliable and trustworthy seller.

Very informative and willing to help.

The service at Ashley in Lake Forest is excellent. Ghus the representative there was very helpful. He helped us obtain the best deal. We are thankful for his help.

We had an amazing experience working with Kevin O. He went above and beyond to help us with getting our furniture. From the moment we reached out, Kevin O. was incredibly responsive and attentive to our needs. He made sure to understand exactly what we were looking for and helped us find the perfect pieces for our home. His knowledge of the products was impressive, and he made the entire process seamless and stress-free. Kevin’s professionalism, friendly attitude, and dedication truly stood out. I’m so grateful for his help, and we highly recommend him to anyone in need of assistance!

Gus was great! He helped us out when we were finding a couch for our school.

I went to see if there was a chair the reclining type w no swivel!!! Nick was our salesperson and he was great ! I ended up looking at one other store after having been in 4 already. 🤔 Ashley’s was CLEARLY THE.BEST PRODUCT AT THE RIGHT PRICE !!!😊🤩 it gets delivered this week I’m very excited and glad Nick was a big help!

Fred was very helpful and knowledgeable about all the different types of furniture and items that were in the inventory. He got my brother and I a great deal on a nice sofa, and a couple of days later it arrived just like he said. Highly recommend, friendly and great customer service.

What a wonderful experience. The sales person was informative but not pushy. The entire process was smooth!

No issues with the store itself but their protection plan charge is a hoax! I was recommended by the sales person to purchase a $450 plan to have the cleaning service as I have young kids and after almost 3 years of purchase I wanted to use that service for a few marker spots my child made on the chairs but the person asked tens questions and denied cleaning. I wouldn’t recommend anyone to pay for that protection plan.

Friendly service

Ashley had exactly the couch we were looking for. In addition with help of Dan we also purchased a coffee table & end tables and rug to complete our living room. We do not replace furniture often, it was nice to go to one store and feel we found a great price and quality. Dan was very knowledgeable about the different fabrics on each couch we looked at, which helped us make the decision.

We got the furniture that we wanted at a good price. We knew going in what we wanted.

We are pleased with the recliner, but it was the service we received during the delivery that set Ashley apart honestly. They let us know when they were coming, and they were timely and they communicated with me and then when they got here because it was wet and damp, they did not want the sofa to sit on my porch, which was covered. They insisted that they would feel better if they took it out of the box got rid of it And set up the recliner, which I was so grateful for they were very professional and kind and I would do

Love the deal we received and fast ordering

Visited the store for couch shopping, and was greeted by Kevin O. He was very considerate and informative throughout the conversation. Helped us narrow down what best fits w/in space limitation at our home. Although I did not walk out of the store completing a purchase that day, Kevin left a very good impression of Ashley. Thanks, Kevin!

Kevin O was very knowledgeable, kind, and most importantly, patient!

Great customer service, Dina was really helpful showing us the all the options and helped us choose the best ones

We came here to look at rocking chairs for our nursery with our baby set yo be delivered in a little over a week. We were helped by Gus, who was fantastic. He was attentive and helpful while still giving us space to browse and discuss among ourselves. Once we made a decision, he processed the order efficiently and confirmed our details multiple times to make sure the order and address was accurate. We had been hesitant to shop at Ashley after a horrible experience at the Santa Ana location, but Gus made our experience here a positive one. We will definitely return to Gus if we need furniture in the future.

Super impressed with the customer service provided by Bill at the Laguna Hills store and the wide variety of options available on the showroom floor. Found exactly the electric recliner needed following my upcoming knee surgery and a beautiful, quality-made, round 5-piece dining set. Received a 10% discount plus an additional 5% veterans discount. Applied a $100 Ashley's certificate from a Savi Ranch (Anaheim Hills) Ashley's Furniture event. Only thing I would recommend...don't pay for the setup service, as it's not needed for most people. It cost me $200, and they didn't assemble anything on the recliner chair. Just unboxed it outside and carried it to my living room. Plus, the dining table only needed the legs/base screwed into the table top. Dining chairs were already assembled. Super easy and assembly by 3rd party delivery staff not really necessary. Save your $ and just get it delivered to your door and set it up yourself.👌

I purchased a dining table from Ashley today, for delivery next week. I couldn't have been more happy with Nabil, the sales person that assisted me the 3 times I went in with questions. I'm a proud Gramma and wanted to know my son, his wife and my 5 grandkids would all be comfy at the table. Thank you Nabil, you're so kind and helpful, you're the best!!!

Great Shopping experience at Ashley , so much to choose from and Gus our Sales person was so patient because decorating your home should be exciting and fun thank you 🙏🏼

Diana Anderson at the Laguna Hills store is the BEST! She helped us pick the perfect couch & dining room table set for our new home. Not only was she so helpful, but the kindest soul ever! Will definitely be back & only buying from her! Ask for Diana!!!!

Hobbs was great and very helpful. No pressure just a friendly and welcoming smile

Nick, very professional and helpful.

The sale staff and manager was very knowledgeable and personable.

Nabil was very helpful he even moved night stand to a different area for us to compare color. He wasn’t pushy and very polite.

The sales staff was considerate of our initial preference to just walk around by ourselves and get an overview of several categories to help furnish a newly-purchased home. When the time came to begin asking questions (even though we started with a discounted table lamp), “Kevin” was there to answer questions in the middle of another transaction for him. When he completed that sale he fully returned to us and we ended up purchasing eight lamps, a standing mirror and high probability purchasing a set of two leather electric recliners. We found the staff to be highly knowledgeable about their inventory and attentive - but not overly aggressive - to our needs.

(Translated by Google) Thank you very much for everything, everything was very good, they treated me very well, the person was very polite and very attentive, thank you (Original) Muchas gracias por todo todo estuvo muy bien me atendieron muy bien la persona muy educada y muy atenta gracias

Kevin was courteous. Not pushy, very helpful, and a delight to work with.

Navid, our salesperson, was very helpful!

They have more affordable furniture but the quality is just the worst. The fabric and filling are the lowest of quality. After a couple of months, you want to throw the whole sofa away. We do not have pets, smoke or eat on sofa and the fabric has an awful smell. I have a 15 year old cream colored couch from Macy’s that has no stains or odor. From Ashley’s, I bought a couch, love seat, sofa bed and pressured to buy an over $3k Tempur pedic mattress that is literally a pain in my back. So yes, furniture prices good but it’s not worth the money. Also they really try to sell you a mattress because that’s how they make the most profit.

We had a great experience with Dan Nguyen at Laguna Hills Store. He was very personable, professional, and met our needs. We will definitely go see Dan to buy our next bedroom set.

Great sales associates, great selection and fair price.

Good, quick and easy ordering. Thank you Jesse for your excellent customer service

Our sales associate was knowledgeable and very helpful with our purchase. The manager Jessica was insightful and helped us choose a protection plan. Can’t wait to enjoy our new couch!

Recently purchased some furniture for my apartment. Very happy with the furniture and the service provided in store. Both Kevins are amazing! Thank you both for the help!

Awful customer service. My husband and I went in to shop for a new mattress and, unfortunately, were assisted by Fred. He never asked about our budget and immediately directed us to the most expensive option. When we mentioned it was out of our price range, he responded, “No problem, I’ll call to increase your Ashley’s card limit.” When he realized we weren’t sold on the idea, he showed us other options, but when we asked for an out-the-door price, he kept throwing out random numbers and repeatedly went to speak with his manager without ever giving us a clear answer. The whole experience was frustrating and unprofessional. We will never shop here again and definitely won’t be recommending it to anyone.

Terri and Diana really took great care of me! Kudos‼️

Really bad customer service , the misleading sales. The in store sales representative are really providing misleading information to make sales. And after the item gets delivered the customer care are shamelessly rude and unhelpful. The sales representative first provided completely wrong information given the item was not on display we went by the recommendation. On delivery we uncovered the item was not at all like the one promised. When we reached out to customer care they said store should be the one to take care. On calling the store they plainly denied any help. It’s really sad that we buy so costly items from such famous and branded stores which in turn do not care about there customers and are running a not so friendly business with zero accountability and responsibility

Was greeted as I walked in . The person who assisted me didn’t make me feel rushed and gave me time to look around as well and answered questions .

I felt like prey with vultures surrounding me. I was approached by 4 sales people, before I even had the chance to look around. Sales team needs to make it a more pleasant experience for customers when they first walk in the door. Not making customers feel the pressure to buy when you haven't even looked around. They follow you closely, trying to compete with each other. All I wanted to do is browse. I had comments, if anyone asks, tell them I'm helping you. But they weren't at the time. I was obligated to nobody. I also felt that they were staring at me just waiting for me to need assistance. It was very uncomfortable. Fortunately, for Ashley's Furniture, I found what I was looking for at a great price. I approached a sales person, Nabil, asking for help purchasing items. He was amazing through out my purchase. Super friendly. After I found my ideal living room furniture, my experience was quick and pleasant. I just wish the sales team didn't act like vultures. It's too apparent they work on commission. Very happy with purchase.

Always found knowledgeable and helpful people here.

I cannot say enough about Nick (Marwan) Kassouf the gentlemen who helped me and my sister the day we came in. He was so lovely to us with his "non salesy" approach to us. He made sure we were taken care of and checked on us until we were ready to talk to someone about our next steps of purchasing and working with him to decide what to do. Ashley furniture is such a beautiful store and I am so excited for the furniture I purchased and how easy it was to feel as though we were in good hands! Thank you Nick!!

Ashley at Laguna Hills has been very helpful to me. I’ve had many questions about decor and all the representatives have been wonderful..

Ghass is very helpful & knowledgeable to the products! 👍🏻

I got what I wanted quickly and easily, having been in previously to shop and ponder. Now just waiting for delivery.

I really recommend you go shop here as i have done that for over 15 years and iam always happy with my furnitures. My sales person to go to is Navid Bakhtiyari and i have been purchasing everything that i need from him and him only. His personality, Customer service , cross selling, intelligence is outstanding and his product knowledge is so great and he makes you understand the difference btw Furniture’s and specialty Mattresses, As it is very important for us to know what we are spending our money on. I really appreciate everything Navid has done for me and my family as we will always go to him if we need anything. I really recommend you to visit him in person as you will be in such amazing hands. Thank you Dear Navid .

They are extremely helpful and don’t push too hard. Would have been 5 stars but they didn’t tell me there was a free delivery option. They charged me over $100 when it should have been free.

Loved working with Kevin and finally finding all the new things I need for my current remodeling of my new home!

We had excellent service from Kevin. Great store to shop in and very good prices too!

I knew what i was looking for and was helped very nicely and efficiently to make the purchase. Great experience that was clearly better than other large furniture stores.

We were helped by Talib and he was very good

Diane met me at the door when I arrived, she was super pleasant and helpful. Once I decided on what I wanted, she was extremely knowledgeable professional and kind! I had so much fun working with her. I can’t wait to come back and buy more furniture from her!

We had a great experience buying a new sofa here! We can’t wait for it to be delivered, and a big thank you to Fred for making the seemingly daunting process of buying new furniture, a breeze!!!

Navid was such a great sales representative! He was so accommodating and gave a great deal on a bedroom set! I definitely highly recommend him and we plan to use him for any other future purchases!

It was really nice being able to get dedicated and knowledgeable help from Eugenia. She was able to help me select the perfect couch and outdoor furniture for my new apartment in a timely manner!! Thank you so much for your help!

While I am new here I didn’t aware buying a bed and mattress do not come with a foundation naturally, I have to go back to buy a foundation separately. This resulted into severe delay and reordered. I believe sales team should be trained to remind clients so, as I am sure many mover won’t expect this is separate buy

We came in to compare and Bill Breen did a fantastic job of giving us what we actually wanted.

This company still deals in scam warranties. They sold me a $500 5-year furniture warranty on a bed that fell apart in 2 years, and are telling me that the nature of how the bed fell apart is not covered under warranty.

Browsed the store 30 minutes. Was not approached a single time for assistance.

Store is very friendly and suggestive. Good but delivery is bad. Partial delivery and outstanding is more than two weeks behind. Assemble ???? See the picture.

Got all my new apartment furnishing for a great price

They are willing to go out of their way to sell you something, however try to get a warranty repair or replacement and your in for a long battle with and overseas call center. I rather have all my teeth pulled then do this again. Never going to shop at this place again.

My husband and I were stalked by a sales associate as we attempted to shop. It was quite uncomfortable and led to us leaving.

Excellent. The salesperson was very polite and informative.

Gus was an absolute legend. Very knowledgeable and attentive and helpful.

The design is luxurious and sophisticated

Gus N. was awesome and accommodated all of our needs, wasn’t too pushy and very patient with us including my 3 year old daughter. Very satisfied with our purchase here at Ashley Furniture store.

We had a great experience with Terri, she stayed 45 extra minutes to help us with searching for a couch. She was knowledgeable, patient, and worked very hard with us. We will definitely be coming back to Ashley next time we need furniture.

Cool

Nick was very knowledgeable on products. He helped us fine everything we needed.

Have tried to call at least eight different times. They have a virtual assistant answer the phone. When I finally got through an agent hung up before they even said a word. I could just hear operators in the background. Awful customer service.

I had a very good experience with Ashley. Thank you for getting my furniture in my home in such a timely manner. My chairs were back ordered, and the manager of the store made sure, as soon as they were in the warehouse, to get me scheduled for delivery. I could not be more grateful.

Excellent customer service and beautiful furniture! Nic is great and honest sales person.

Salesperson Hiba was very easy to work with. Knowledgeable and competent!

We had the pleasure of meeting your trusted advisor Mr. Navid Bakhtiary at the Laguna Hills location. He was brilliant & made the experience fabulous. Navid took the guess work out of everything making buying a bed & mattress a nice event! WOW. I’m recommending him to all my friends & family. Lori Shelton

My husband and I purchased a couch from Ashley furniture today. We were very pleased with the service we received. Bill was outstanding and patient with us. He helped us find the perfect couch for our home. We highly recommend him!

We walked in looking for a rocking chair and found one that will work perfectly. The sales person “Eugenia” was fantastic. We also bought a picture for our living room. It was a great experience.

My dining table comes yesterday and it has damaged on top board . On chair has damage. All of legs of chairs wasn’t balanced.

Dave was our sales rep and he was very helpful and professional. We were very happy with the bedroom set we picked.

Gus was awesome and took great care of us. He was super smart and knew exactly what we were looking for once we explained what we wanted. Would definitely recommend

Worked with Ghassan and he was awesome! Was a really great shopping experience, he was very helpful without being pushy, which at other places has been a real problem. Because of him I will definitely be back! We ended up purchasing a bed, mattress, dining room set, and living room set!

Complaint on a recliner sofa delivered and not working. Waiting to hear from customer service.

We had a terrible experiance at this store. We spent 30 minutes with the sales person, Gus (Ghassan Nasir) when we couldn't make a puchase, Gus started yelling that we wasted his valuable time while other customers are wainting. I definitely would not shop or recommend this place.

Enjoyed shopping in this store, Terri have made furniture shopping easy.

Thoriza was excellent. She was both knowledgeable and pleasant to work with. She gave the time and focus necessary to respond to our needs while giving us the best deal possible.

Great experience buying furniture, didn’t feel pressured, got the best deal. Terri was very helpful and we are happy with our purchase. Thank you

Great sales force

Found what I liked on line. Visited the store to see it. Bill Breen took my right to the bed. He was excellent in explaining the deals to get the best price and free delivery and setup. The whole transaction took less than 20 minutes. He was cordial and very professional. Loved this experience.

The selection of recliners was very good though they could use higher backs for head support for taller folks. The sales rep was very helpful and very patient with me and my two sisters. I’ll return for another visit and take my time to choose the right chair.

Thomas and one other didn’t get message to our sales person Diana. Called 3 times. She NEVER got messages.Not good for customers or business. They s/b FIRED for lies to customers. Our sales person Diana was great. She went above and beyond to accommodate us as customers.

Diana was very helpful and knowledgeable. We are very happy with our decision

Navid is incredible!!! Top professional, and knowledgeable, respectful and courteous. I had some specific things in mind, and he helped me complete my vision. Helped me with “Black Friday “ prices too. VERY good experience. Thank you so much!!

excellent service! Showed me all varieties of what I was looking for. Assigned other people to help me with delivery. Hi how you doing?

Very nice showroom and amazing customer service! Diana was the sweetest salesperson we've ever worked with. She was so knowledgeable about the products and made us feel confident in our purchase. She gave us time to think over our decision and gave us an awesome experience!

I like the design and quality of Ashley furniture. I bought a sofa, two beds, and a dining room set during Black Friday deals. My salesperson, Nabil helped me so much to find the right furniture for me. I highly recommend this store to new home owners.

Jesse Our sales rep. worked hard to get the best deal for us. Thank You!

We had a privaledge to shop from Gus from this store he was extremely knowledgeable and amazing service. He is a wonderful asset to the company

Gus was really helpful! No regrets going to the Laguna Hills branch! Definitely won’t be our first time shopping from this branch!

Ms. Shima, the salesperson was very knowledgeable about the store products and patiently assisted me in selecting great furniture. Very organized and beautiful showroom. Thank you, Ms. Shima. The store manager, Mr. Gus was very helpful in finalizing the sale.

KEVIN HUYNH WAS GREAT. No pressure sale. Great savings from Kevin.

Fantastic store with even better service. I had the pleasure of being assisted by Bill, he was absolutely amazing and extremely knowledgeable about all the products. I never felt pressured to buy anything. He really took the time to get to know what I was looking for and helped me choose the most perfect couch. Buying new furniture can be overwhelming, but it was a seamless process. Even on my way out started chatting with another associate named Diana and she was so lovely and helpful. I definitely will be back for my next furniture purchase!

Good quality Great deal Excellent help from Diana Very prompt delivery

Eugenia was extremely helpful and the sales process went very smoothly. We are expecting delivery tomorrow and excited to have our new couch

Friendly and helpful staff

We have been Ashley's customers for a few years and service has always been nothing short of excellent. We are always taken care of the moment we set foot in the store. All the salespeople that we have interacted with have been helpful and friendly with unparalleled professionalism. Fred just helped us purchase a Tempur-Pedic mattress--he tended to all of our needs and in the end made sure we got a mattress best suited to our individual profiles. Fred is a fantastic salesperson who always has the customer and their needs front and center.

Very good service, very beautiful furniture.

Very friendly and informative customer service. We are very happy customer.

Seevice was great . No pressure. And very informative.

Had a wonderful experience! Shopping at Living Spaces for furniture was night and day compared to a couple other big name places I went to. Staff doesn’t make commission so prices are vastly cheaper, people were incredibly helpful, without making you feel like a piece of meat to be exploited, and the sales lady who helped us was genuinely caring about the product she sold. Selection was great! I would never shop elsewhere for furniture again.

We were shopping for a power lift recliner. The store had a good selection at various price points. Our salesman, Dan, was very helpful. We purchased one that perfectly met our needs and expectations. 3/5/25 update: We were so happy with Ashley Furniture that we returned today and purchased a queen sleeper sofa and loveseat. We visited several other stores, but Ashley had the best selection and price. Kevin was our salesman and he was very helpful.

We bought some outdoor furniture and chairs. Nabil was very helpful and patient no high pressure sales just providing the information we needed. Ask for him if you go.

Ghassan was very patient and helped us pick out the perfect couch! He was very knowledgeable and helpful!

Felt like we were at a car dealership with the amount of pressure they throw at you immediately. After trying one chair the guy was trying to put our info down to sell us the chair 😬 would buy online just to avoid that overly pushy salesman.

We had a very pleasant experience with Navid who showed and sold us our new family room furniture. He was always there and seemed to know when we had a question without “following” us around. Navid was helpful and informative about the material used and the colors available for each sofa and recliner.

Furniture is over priced for the quality. Problems identified at delivery were ignored or given some bizarre explaination that the furniture is suppose to be that way. Additionally, we were not aware the “sold as us”, no returns allowed. All sales are final. Would have NEVER purchased if this was presented to us by the salesperson.

I had the pleasure to have met Navid at this location. He was very welcoming and helpful from the moment we stepped inside the store. Navid asked what we were looking for, pointed us in the right direction and we made our purchase that same day. Can’t wait to enjoy our new sofa.

Very happy with the customer experience at this store in Laguna Hills. Nabil was first class. Thank you again Nabil

Love my sofa table good quality very happy after I ordered did not know they charge for delivery

The salesman knew exactly what I wanted, showed me three choices and it was very simple. Very helpful.

We have not received our latest purchase. It was supposed to arrive in 10/31. No response yet from the store.

There was a nice person and her name was Hiba, she helped me a lot and she spent a lot of time helping me get what I need, she went above and beyond to help me messure everything and made sure everything was perfect. I definitely recommend asking for Hiba if you go to ashleys.

I was there with my wife. Diana was so helpful. She show us all the options, she was so friendly as well. When we finalize the payment, store manager help us too. Highly recommend to everyone.

My experience was excellent

Great store.

The saleswoman was very helpful. The Fed Ex driver delivered the rug to my neighbor twice. Turns out the address was wrong even though the address at the store was correct. The rug has big wrinkles in it. See the photo. If there’s a solution to this, please advise me.

Love the staff they give you such great personal service ! I have been buying from Ashley’s for many years .. love the prices and the styles .. never have to return anything ! I recommend then to all my friends and family who also continue buying from you! Thank you Ashleys for all my pleasant shopping and great furniture! Dan has been amazing !

The sales person Gus and the store manager at Laguna Hills Ashley furniture provided an excellent service.

Great experience for us at the store and at delivery.

Ashley store needs to add at least one week return policy for small items, other than that they provide great customer service in the store.

Good service

Love my new table and chairs. Love my sales associate and delivery guys. All so friendly and professional. Thanks for everything

The gentleman assisting me was polite, friendly, knowledgeable, helpful, and competent. Delivery was seamless. Quality of the sofa is excellent. Large variety of options for furniture.

Great service. Thank you

Good experience in store, efficient delivery and setup.

Excellent customer service

(Translated by Google) I was still short of a corner table. I was told it would be delivered in October but it was already November 2nd and it was not delivered to me. The product still had a strange smell and the service was chaotic. The salesperson would not answer calls or return calls. The impression was poor. Comment! It’s just that the following product was not given to me (Original) 还少我一个角桌没给，说十月给结果今天都已经11月2号了，也没给我送来，产品还有一股怪味，服务混乱，销售人员电话不接不回，印象差评！就是下面这个产品没给我

The best service I ever got. Gus is very nice and helpful.

(Translated by Google) Their furniture is useless and they are very thieves, they treat you well to sell but then you go for the guarantee and they don't fight you, I won't buy there again 😡 (Original) Sus muebles no sirven y son muy rateros te tratan bien para vender pero luego vas por la garantía y no te pelean no vuelvo a comprar ahí 😡

Both Shima & Nabil are awesome! They are professional, kind, knowledgeable, not pushy and just make every experience fun!

Salesman was pushy. Kept asking if we need additional items when we were very clear about what we were there for. I spotted the right item, it one he tried to show us and said delivery wasn’t available for the sale item. Wouldn’t be surprised if he made that up so we’d buy something more expensive. I got lucky and got a decent piece for cheap at Ashley.

The bed is beautiful and complementary in my son’s bedroom, and the Delivery team did a great job assembling it when it was delivered.

I tried every way I knew to buy new $900 chairs from them. I moved from out of state to an assisted living center to CA. The lawyers stopped the transaction, not once but many times . I will never do business with this company again. Roasted in hell Ashley.

We had a great salesman, Jesse, but received one of our pieces of furniture broken. It was finally replaced after jumping through hoops. That new piece had a mis-aligned drawer. Twice weve been told they are sending a new drawer. Its been months. NO drawer, no communication. We give up. We just wont buy at Ashley again.

My husband and I are customer for Ashley for almost 8 years and today we had one of the best experiences in the Ashley furniture store in Laguna Hills. Navid was the person helped us today and we purchased dining set and furniture. Navid was super patient, helpful and kind and helped us to find the right stuff that we needed. I just want to give the store and the manger 5 star and gave Navid even 6 stars if possible for the great customer service.

Diana helped us out amazingly she pointed us right where we wanted to go and gave us all the answers to our questions plus more

We went to Ashley's Furniture to buy my parents a new bedroom set. A huge shoutout to my girl Diana Anderson. She was efficient, helpful, kind, and friendly. She was not pushy and let us browse the store freely. She made our purchase process so smooth. Thank you so much for your help this evening. Diana is awesome. Buy your furniture from her. You are in good hands with her.

Wasn’t quite sure what I needed for our living room that was both functional and fit our home décor, but Diana went above & beyond to help us find the perfect pieces. She was so patient with us, amazing customer service!

Contact number just sends you in circles with the automated machine. Not good customer service.

Stay away.. This is what happened to me. I declined the 5 year warranty and realized I still got Charged for it. Called the sales rep and said she would call me back. Never heard from her. Then called corporate office, no answer, called multiple times. I used their Interest free 12 month CC. So now I am dealing with the CC and Ashley furniture. This has taken way to much time. They took off the 5 Year warranty but then charged me the full price and not the sale price. If you have a lot of time well maybe you can deal with this. I don't I will NEVER shop here again

My husband and I had a fantastic experience at Ashley Furniture thanks to Bill Breen. From the moment we walked in, he welcomed us with warmth and politeness. His customer service was excellent—he was knowledgeable, attentive, and made the entire process enjoyable. Bill provided us with an overview of furniture fabrics, mechanisms, Ashley Furniture's warranty policy, and more. We highly recommend visiting him for your furniture needs. Thank you, Bill.

Laguna Hills Store I purchased a sofa sleeper. I did not approve the extended warranty when I went to check my invoice I noticed that they included the warranty I told them I did not want it I opened up an account with synchrony CC and I noticed they did not take off the warranty to me this is a scam sales rep Hiba A.

Customer service: Excellent, very chill atmosphere. Sales personnel lets you walk around without hovering over your shoulder pressing on you buying something. Store: Clean and very well organized. Good lighting, and a decent amount of choices between sofas, beds, decorations, dining tables, etc. Prices: Seemed overpriced (Maybe it’s just me,) seemed higher than Jerome’s and higher than Living Spaces. Product: The quality of their products seems lower than that of Living Spaces products. Lower quality of leather, and fabrics. When it comes to Ashley’s and Jerome’s product quality, it seemed and felt the same. But maybe it’s just me!

Highly recommend Ghassan Nasr since I walked in he help me gave me some distance to browse around to select my needs ! Very knowledgeable explains to me about the products and we will definitely coming back to buy more furniture from him.

Great customer service from our sales associate Gus. Would recommend asking for him when coming to Ashley’s.

Gus was an amazing salesman! He gave us space and time to find what we truly wanted. I was very happy with the service. Thank you Gus!

Shima was helpful finding us the right mattress.

Gus helped us out and was very friendly and pleasant to work with!

Gus was great. Very helpful with information and closing out.

Very great experience at this store. Shima was so helpful in assisting us with questions and figuring out the best orders and deals. She spent a lot of time with us and we really appreciate how friendly and helpful she was! Would recommend!

I’m really satisfied for shopping in Ashley by Shima , she was really nice and helpful. I recommend this location for every one .

Was looking for a sectional and found exactly what I wanted with Bill’s help! The whole process was very transparent and pleasant

Gus was extremely helpful and patient with us until we made our decision. He's a great asset to Ashley.

Gus provided excellent service. Very knowledgeable and patient. Highly recommend.

Eugenia StJohn is the absolute best!!!!!

Had a lovely experience at Ashley Home Furniture. Eugenia St. John and manager Jessica were wonderful to work with. Great options at reasonable prices.

Gus was so helpful and made my purchase quick and easy!

Eugenia is wonderful. She helped us get furniture for our guestroom and also for our outdoor area, and there was no pressure to buy whatsoever. She didn’t try to oversell us anything. She explained all the details of the items we were interested in. She was very patient after we needed multiple trips to the store to in order to decide. We are glad to have met her.

I had a great experience with the sales reps at this location, specifically Gus and Vern. They were incredibly friendly and helpful throughout the process. Their professionalism and willingness to assist made our shopping experience smooth and enjoyable. Highly recommend them for anyone looking for excellent customer service and a wide selection of quality furniture!

Terrible service and quality. The TV cabinet arrived with a crack on the first day. After paying all the fees, including installation, the salesperson said all the furniture would be delivered in half a month. However, only part of it was delivered on the scheduled day without any prior notice, and it was split into two shipments. They haven't proactively contacted me about the delivery of the remaining items. When I called, one employee said it would be mid-next month, while another said I should pick it up myself. Later, they told me to visit the store again. Buying furniture from them makes them feel like gods while the customer ends up being the most exhausted and heartbroken person.

I just purchased furnitures from Ashley! Loved the two items that I got. Gus was so helpful, didnt bother me when I needed to look around the store (: he helped us through the process and it went so smoothly!

Ghassan was great! Helped me with everything I needed.

Nick was outstanding.Attentive to all of our needs and stuck with us until our furniture dreams came true . Vern was also great and helped us navigate the process smoothly.

Nick and Vern were amazing! Very sweet, patient and extremely helpful! They listened to our needs and made perfect recommendations. They both went the extra mile to make sure the items fit our budget. Will be back for more!!

When we walked in, Ghassan greeted us right away and helped show us the couches that met the needs of our home. He’s very knowledgeable on the different models and structures of the supply here, making our visit so efficient. He was very friendly and helpful - definitely recommend shopping here!

I lucked out and had the store manager as my salesperson. I knew what I wanted before I walked into the showroom. She showed me the sofa bed with the features I preferred and in the color I had selected. The sale was completed quickly, a delivery date and time selected; then I was on my way.

Dan was amazingly helpful. Took his time showing us so many options and configurations. We had a great experience and we’ll definitely be back.

(Translated by Google) Very nice and attentive to those I spoke with… very good promotion of the products in their store (Original) Muy agradable y atentos con los que hable… muy buenos promocionado los productos de su tienda

Ordering the furniture pieces we needed was quick and easy. The salesperson was so helpful and knowledgeable.

Bill is great! Really appreciated working with him.

Hassan it’s the man you want to come and visit here , excellent service really attractive and patient honestly one of the best experiences regarding costumer service … he cares for what you need !!

Ghassan N. was amazing with us very knowledgeable and expert very passionate and patient with us definitely will come back with him . Thank you Ghass.!

Good furniture but overpriced.

Great service! We can always find what were looking for here. Thanks to Gus for all his help!

Bill Breen at the Laguna Hills location on El Toro was awesome. We have been looking for a mattress for a few weeks, beginning to feel like Goldilocks! Bill was excellent in helping us find the right mattress for us, he listened to what we wanted and our budget, then steered us to several options. He encouraged us to lie down for five-ten minutes to make sure we were really able to test out each mattress. We feel Ashley gave us a great price also! This is our second furniture purchase at this Ashley Store and we would definitely recommend them and especially Bill Breen!

Very personable.

Gus is very friendly and helpful. Highly recommend him to be shopping guide

They were great, did not follow me all around the store and helped when I asked for it. Nabil was amazing

I had purchased furniture from a different location and if I hadn’t had the pleasure of working with Nabel who just happened to be working at that location I would have never done business with Ashley Furniture again! I actually went to the Laguna Hills location and had the opportunity to work with Nabel the salesman and the manager Gus there and not only did they help with making everything right I purchased additional products from them. Thank you for your professionalism and integrity!!

Our sales representative bill was very knowledgeable and got us everything we needed in a timely fashion. I would definitely be going back to get the sofa and chair we couldn’t purchase at that time due to his kind and friendliness.

I have to talk about our experience at Ashley Furniture in Laguna Hills. We've always had a good reception by a salesperson as soon as you step into their showroom. This time we were greeted by Lama Jandali. She asked what brought us into the store today and we said we were looking for a new bed. While enroute to the mattress section, she asked what type of bed we were looking for. Now we've been in there several times and had two that were on our short list. Lama explained both mattresses selling points and she was very knowledgeable with her products. She didn't pressure us or try to steer us to the more expensive one. Lama gave us foam pillows to try and they were great. After going back and forth lying on each bed, we finally decided...yes...on the more expensive one anyway. It was just a bit more firmer than the first mattress. So we asked Lama if she could swing some sort of deal with the Stearns and Foster (Cal King), the two foundations and the two pillows. She went over to her manager and came back with a deal that we thought was fair. Lama was so helpful and didn't try to force anything on us. She was very personable and everyone should feel at ease if Lama greets you at the door! Also, we had the bed delivered today, 6/21/2024, everything went as expected but we were short one pillow. We went back to Ashley's and spoke to the manager, Jennifer. We explained the shortage and immediately, she made it right...done deal! Overall a great experience and highly recommended.

Gus was amazing, I came to buy a $700 piece and I ended up buying a beautiful $3,000 piece. He was great and you guys will see me again

Had the best experience with Bill Breen today! Bill was super knowledgeable about the product and walked us through all of the options; costing, financing and delivery options. Bill even recommended a removal service for the couch we are replacing! Best sales/customer service I’ve experienced in a long time. Thanks Bill, you are amazing!

Bill was very attentive and helpful. While we have not yet received our furniture, out shopping experience and the customer service from Bill was great.

Kevin Huynh made it possible to leave the store with what I wanted at the price I could afford. Very impressed with his patience and professionalism

Fred is amazing, he did an amazing job . He was so patient and very professional. Thank you so much for your time fred , we will be back again for more furniture.

Best experience shopping for home items EVER! I cannot even express my level of satisfaction with this store. It is clean, well staged, wheelchair accessible, and has wonderful employees! I took my very disabled mother to this Ashley on El Toro and when we entered a lady named Diana came to help us. She was so pleasant and immediately greeted us. We told her we were looking for a mattress, frame, and recliner chair. We then followed her around the store just learning so much about the products! Diana knows EVERYTHING and the one thing we stumped her with, she went and found the answer in seconds and came back eager to share! She was a joy to be around. We were in the store for a few hours and she assisted my disabled mother up on beds to try their firmness and helped us push the wheelchair around the store. We laughed with her a lot and really enjoyed our afternoon shopping here! She got us a great delivery date and just can’t even say enough about how lovely she is! Thank you so so much!

Diana was very warm and knowledgeable and made us feel very comfortable. She took her time with us and gave good advice. If it wasn’t for Diana we probably wouldn’t have purchased all the furniture for our new home that we did. Such a wonderful experience !!!

Gus was wonderful! Very knowledgeable, kind and a no pressure salesman. We appreciate your time Gus. We will be back.

Found the perfect bed frame and mattress. Gus was the most helpful. Will return for any additional needs.

Gus was a great and efficient salesman. I will recommend him to everybody.

Gus is 5 stars. Very helpful and honest.

Gus was awesome, thank you!

Gus is really knowledgeable and friendly. He helped me a lot and was patient to answer all my questions. I really enjoyed the buying experience today.

Gus is amazing and so quick!! Wonderful and easy experience!

Gus was so awesome and so patient with my family and he got us the best deals here I highly recommend him when you come to buy your furniture!!!

My transaction with Ashley Furniture and with assistance from "Fred" was seamless. Sadly, I was subsequently contacted by Ashley and told that my on-line transaction did not work because a third party contractor could not validate the transaction? Sales Assistant Fred was apologetic and asked if I could come into the store to properly re-purchase the product. They will give a $100 discount off the purchase price.

Great service

Good variety of furniture. We were shopping for a dining table and chairs. Bill helped us. He was very inform and helpful without being pushy. We bought a table and 6 chairs. Great experience!

Gus was super awesome! Very helpful and super patience with me and explained everything I needed to know!!

Lana Jandali, a very sweet Lady who helped us in her best ability to help us to buy the bedroom set that we needed! She is very kind, attentive, patient, knowledgeable & she understood our needs! My mother who was with me absolutely loved & trusted her! Best luck to you Lana, I’ll be back & thank you! 🙏

Gus was helpful and efficient

Gus was very helpful and was able to get us a great deal!

Gus was so great, very acknowledgeable, helpful about everything, super nice !

Vance and Dan were FABULOUS. I am new to Ashley furniture, this was my first visit but it won’t be my last. Thank you guys!!!!

This Ashley store and the staff were awesome and friendly, especially Gus. He helped us find what we were looking for and for a good price. He was knowledgeable, witty and all around a great person to work with. We will 100% be back to see him in the future for further furniture needs!

Sales Rep, Diana was awesome. Completely helped in the most gracious way. Hooked us up with both a gorgeous bedroom and living room set. Gave detailed info on each piece. Extremely happy with working with her.

Easy dealing, good discounted price. Gus was nice to work with.

Ghassan was wonderful working with at Ashley Laguna Niguel. He worked best prices and honest with great customer service skills. I bought sectional and cofee table set and love Ashley quality. I went to their Santa Ana and Huntington locations but this store was my Great experience. Loved it!!!

You company has the worst customer service I have ever experienced. I was in a "help" chat on your website where I kept getting redirected to a new agent that made me reverify who I was three times before I stopped trying and called. Given this was only three times but a 2 to 3 minute delay for any reply from the agent turned this into a 17 minute chat that still didn't answer a simple question. Once I called customer service I was meet by AI who proceeded to ask me the same question 7 times when I was asking to speak to a representative. All of this was needed to confirm if premium delivery included removal of the old furniture. This is a service that is offered by every single store and online so something that simple should not have been half an hour to get an answer for. The store I bought it from didn't even answer when I tried to call them first during working hours. Great furniture or not, this will be my last purchase from your store if takes that much effort for such a simple question. Even when I finally reached customer service it took asking 4 times without being prompted for some scripted question to get a simple NO we don't remove your old furniture.

Great store with friendly staff. The quality and durability of the products are exceptional. Shipment was good. Lana did a great job showing different products.

Gus was extremely helpful and had the best deals! Thank you for everything.

Only had floor room model of office desk, but took 30% off the cost. Thank you!

Amazing service In particular there is one his name is Nabil he is amazing he helped us find the perfect couch. He dosnt just want your money like other places he really wants to help. We had a fair and honest time there!

Gus is the best. He helped us with our purchase and was so patient and honest. I would recommend working with him when you’re coming to Ashley Furniture!!

If you want a good experience at Ashley, you need Gus!!! He was so wonderful and extremely helpful with all of our needs! He made shopping for our first couch fun and easy! Nothing but great things to say about Gus!

Gus helped us out today with 2 mattresses and box. Super helpful, knowledgable and friendly. What a nice guy!

Love this Ashley Branch. Vern is best! We already loved their product but he helped us confirm that the product we chose was the perfect product for us. He was very thorough, honest and detail oriented. No pressures from Vern, he was just a great guy! Will buy a couch here soon! ✌🏻

Gus is the man. No pressure, he just wants to Help. What a great Guy. I left the Store very happy.

Gus was great and super helpful

Had a great experience working with Gus on multiple purchases.

Went in today not one person acknowledged my husband or I . Not until about 15 mins later sales rep came and asked if we needed help. We will be taking our business elsewhere.

Thanks Bill was very attentive to my needs and took care of me and my mom.

Gus was very helpful, informative, and patient. Would recommend!

It was a great experience! Ask for Diana, she is helpful, kind and not a pushy sales person. Definitely will go back for more furniture!

You gotta ask for Gus, he is the best salesman, so nice easy-going, very knowledgeable, zero pressure, super helpful.

Literally, the greatest furniture store in the Country! My wife and I have bought 2 Ashley’s bedroom sets from the East Coast to this West Coast location… as well as 2 amazing Ashley’s living room sets! I walked in, and Diana asked if I needed help, I said that I was ONLY looking… NOT going to buy today. She was super chill and said just to let her know if I needed any help. I then found an amazing sofa bed for our Den and with this crazy economy, it was priced VERY reasonably… so I waved to Diana and she helped me BUY it on the spot!!! I’m Soooooo Extremely happy and will always come back to Ashley’s for all my furniture needs in the future. And I’m definitely going to make sure that DIANA helps me!!!!! (OHHHH, and look at this CRAZY deal for a King sized bedroom set, I didn’t need it. But you can sometimes get INSANE DISPLAY DEALS:-)

The best California furniture buying experience in my life. I walked in, I was greeted by Diana. I explained what I was looking for and she immediately understood and took me to what I wanted. Just friendly helpful service. No sales pressure at all. Extremely happy and will come back to Diana for any furniture needs in the future.

Terri in Laguna Hills went above and beyond to assist me. She was helpful and very accommodating but did not make me feel rushed. When she was out on an injury, her colleague Duke was prompt and was extremely helpful in adding on an additional order. Exceptional service. Thank you both!

Gus is the best! He listened to all my needs and wasn’t pushy. I appreciate the help with picking out my items to the delivery guys!

Gus at Ashley Furniture was exceptional! His expertise guided me effortlessly to the perfect recliner sofa. His friendly demeanor and extensive product knowledge made the experience enjoyable. The quality of service Gus provided deserves five stars without hesitation. Highly recommend seeking him out for all furniture needs!

Good customer service. They honored my gift card and made the process easy.

Very helpful!

that Guy boas very nice

I came in for a couch I saw on an ad and ended up buying something even better! Kevin Huynh was amazing and made the process so easy.

They are seriously way too pushy at this store and following you all around the store it’s too much

Nice service by Gus . Very knowledgeable. Highly knowledgeable

Extremely kind gentleman that helped me with my purchases. Very informative and was very thorough with the sale.

Such an amazing experience! Gus welcomed me instantly and helped me order new outdoor lounge chairs. Very excited to come back! Thank you Gus.

My wife and I have purchased several pieces of furniture from the Laguna Hills store over the past couple years and appreciate how the salespeople are not pushy and make themselves available to answer questions. We love their sales approach and will not hesitate to return if we need any more furniture. Thank you!

Great selections. Diana Anderson was excellent with assistance and answering all of our questions. Delivery and setup was flawless. Thanks again!

Diane was great! Thank you for all your help!

The moment I get to Ashley store with my family, we were amazed with the furniture, however we were more amazed with hospitality we received from Hiba and her help, which made our purchase easier. She is a great sales person and know how to make the customer fascinated by the company and it’s products.

Walked in to store and was greeted by Hiba, she was very friendly and beyond helpful. She answered all my questions and got me a great deal on a couch and two recliners. I've been to other Ashley Furniture Stores and this one is be far cleanest and the friendliest I have ever been in. I conveyed the same in person the the store manager Gus who was also very friendly. I will be back!! Thank You!

Wonderful customer service. Very helpful especially the lady that help me her name is Summer.

I saw some barstools online and wanted to look at them before purchasing.Diana is such a sweet salesperson! I told her that the online site was offering a 10% off purchase price along with their markdown items. I glanced at my sales receipt after purchase and there was a discrepancy in the amount I was charged. It was the wrong price! The next day when customer service was in the process of correcting the amount for credit, they noticed that the 10% off sale was only for clearance items and not for regular priced items. The owner of the store said that he would honor the 10% off, since it was offered to me and also adjust the price I was charged. The customer service, sales staff (Diana) and owner were so accommodating. I can’t thank them enough. The difference in the amount was quickly credited to my credit card. It is so nice to do business with people you can trust and who treat you fairly and go out of their way for great customer service.

Gus did a great job! He was very knowledgeable and showed me at least four different possibilities that met my expectations and were in my budget and also satisfied my taste and styled in furniture! It was a great experience!

Professional, friendly, efficient, well representative and explained all details on the product overall excellent.

We got a great support and suggestion from Mr. Summer, she is super professional. Thank you so much Summer.

Great, hassle free experience today at this location with Gus, who was fantastic to work with. He was very informative and let us discuss amongst ourselves our options. He also listened and understood what we wanted and we made a purchase quickly on site. Highly recommend this type of sales persona and we are thankful we stopped in and were greeted by Gus. We will be back for more and will ask for him and strongly recommend him. He was polite, professional and knowledgeable.

Lana was very helpful in our decision-making. Thanks Lana!

I ha an outstanding experience shopping at Ashley Furniture in Laguna Hills, CA, and it was all thanks to Bill! He greeted me warmly, listened attentively to my needs, and provided expert advice on selecting the perfect furniture pieces for my home. Bill's professionalism and patience made the whole shopping process stress-free and enjoyable. I was truly impressed by his exceptional customer service and would highly recommend visiting this store and asking for Bill for all your furniture needs. Top-notch service!

We just bought a new set of couches, the service here was so amazing and they gave us great deals. The representative at the store Dan was awesome and professional. We are so happy with our new purchase. Look for Dan at the store:))

Lana just helped us purchase furniture for our parents. She was AMAZING. Ask for her !

Bill Breen was wonderful! This is our 2nd purchase with Bill. Will visit this store again.

Lana greeted us at the door and helped us with our bar stools that we needed. Quick and easy.

Nice, helpful

Was told by a sales rep that an item I wanted was in stock and would be delivered in about a week. A week later when I still hadn’t received a shipment notification, I contacted customer service and was told it won’t be available for another month. It’s 2024 - how do your COMPUTERS not know the correct inventory? Or was the sales rep lying just to make a sale?

Went in today for a sectional couch. Diana approached me and asked if she could help find something. I explained what I was looking for and my budget. To make a long story short she showed me a few options that were exactly what I asked for, and I ended up with a great couch. Nicer than I expected I could get, and under my budget. Diana was absolutely fantastic to work with and I will be going back in to buy from her again very soon. Thanks Diana!!

Lana was very helpful and good at giving suggestion

Excellent job

I had a sudden idea to go to this store and made the right choice. When I opened the door at 10 a.m., the first second I pushed it into the store, Diana greeted me with her brightest and warmest smile. At first, I wanted to compare prices and see different furniture styles. But Diana's professional introduction and perspective have made me trust her very much. She is brilliant, instantly understanding many of my requirements and ideas for furniture. Choosing furniture for a super large home is very laborious and time-consuming. I spent over four hours selecting furniture. Diana has been by my side, helping me choose and introducing myself. The manager of this store, Mr.Vern, is also very kind. He has been helping me arrange orders for a long, long, long time! Continuously checks everything to see if they are Okay. We have been busy from 10 a.m. until 3 p.m. They hardly had lunch, but they were not tired or complaining. They have been wholeheartedly choosing the most suitable furniture for my home. I am very grateful for their help, which saved me a lot of money, but most importantly, I am very busy with work, and time is precious to me. Their expertise has saved me a lot of time. If my friends around me want to buy furniture, I recommend Diana and him 100 times. God will treat People who work hard kindly and give them special care.

Very nice store, reasonable prices.

Great service !

Gus was really amazing and helped me get what I needed for my apartment! He is super sweet and understanding of my needs and wants for my budget. Thank you so much!

Gus was great! Got us in and out so quickly and found exactly what we needed

Ghassan was very helpful and stayed with us through the entire process of picking furniture. We needed to set up an entire new place and he guided us through every step, making sure all the details we wanted were taken care of. Couldn’t thank him enough!

Couldn’t be better! I recommend Gus for any one who needs furniture.

We purchased a new bedroom set for my daughter today. Dianne was extremely helpful and pleasant. We were on our way out and we met Gus the manager. I want to thank the both of them for making my experience so delightful. I will be coming back for more furniture in the near future.

Superb service by Duc and great support by the management - Jessica. We just described what we wanted and Duc gave us wonderful options that showed he was listening carefully and knew his products.

Lana was absolutely amazing from start to finish! Very helpful, personable and knowledgeable on the pieces in the store. Would definitely recommend her!

Gus was fantastic, he helped us with our purchase and we had a great experience! He’s very friendly, patient, and informative. I would highly recommend him!

My Persian agent was so professional Mr Fred.

Summer she is so sweet and helpful she was helping us to find a dining set with good quality for sure we will be back to buy that thank you summer

Great, hassle free experience looking for a new couch today. Gus was fantastic to work with. He was very informative and let us talk amongst ourselves while we debated our options. He also listened to our needs and understood what we wanted which quickly enabled us to purchase site on scene. Highly recommend this type of sales persona and we are thankful we stopped in and were greeted by Gus. We will be back for tables and will ask for him!

I've worked with Lana the last day, she's very knowledgeable about everything and very attentive for every question I've asked. Great sales person and I recommend everyone to go see her

Worked with Dan and he was knowledgeable and pleasant to work with

Dan was such an amazing sales person! Super helpful with info!

Lana gave me the absolute best service today, she was professional, kind , helpful, and very knowledgeable!! So grateful! I will return to shop with her again

Diana did a great job

Super friendly staff very helpful. Great prices. Great delivery staff.

Gus was amazing! Extremely knowledgeable and considerate to our needs. The selection here is great and we will be shopping here again!

My husband and I had the BEST experience working with Diana. She is so knowledgable about their products without being pushy at all and was so friendly and helpful. We couldn't have asked for better customer service. Thanks, Diana! We will be back!

Their employee, Gus, was very kind in helping my husband and I find the right mattress. We were unsure walking in if we would even find something, but Gus really went into detail about the mattresses and helped us find the perfect one that also was in our budget. Highly recommend.

I had the pleasure of being assisted by Lana at the Ashley Furniture Store, and I cannot praise her enough for her exceptional service. From the moment I walked in, Lana greeted me with a warm and welcoming smile, making me feel immediately at ease in what can often be an overwhelming shopping experience. Her knowledge of the products was unparalleled; she expertly guided me through the selection process, offering invaluable advice on both design and functionality that perfectly suited my needs and preferences. Lana’s patience and attentiveness were truly remarkable. She took the time to understand exactly what I was looking for, answering all my questions with a level of detail that showed her passion and expertise in furniture and customer satisfaction. Her recommendations were spot-on, blending my style with the practical aspects I hadn’t even considered. Moreover, Lana’s professionalism and friendly demeanor turned my shopping trip into a delightful experience. It’s rare to encounter someone so committed to their customer’s happiness and satisfaction. I left the store not only with great furniture that I love but also with the feeling that I had made a new friend. To anyone visiting the Ashley Furniture Store, I highly recommend seeking out Lana. Her exceptional service, expertise, and warmth ensure a shopping experience that’s as enjoyable as it is fruitful. Thank you, Lana, for making my furniture shopping experience so memorable and pleasant!

When you shop here you must ask for Terri in sales, she is very patient, knowledgeable and nice to work with!

We had a good experience with Gus buying a sofa sleeper! Very happy with this store!

Had a great experience at the Laguna Hill Location. Bill was very helpful and knowledgeable and we ended up buying our dream couch the very same day. Thanks again Bill.

Lana provided an outstanding shopping experience at the furniture store. Her patience and willingness to answer every question made the process incredibly smooth. Lana's politeness and friendliness added a personal touch, making the entire visit not just a shopping trip but a truly comfortable and enjoyable experience.

I appreciate Summer helped me to find out that I was looking for.

I love how they used my phone number to quickly look up furniture I've purchased in the past so my new pieces of furniture match. Great Service. Love this store, friendly, efficient and great service

I just visited the store on El Toro Rd, a Kind man was ready to help me and when I was paying, a woman looked at me like a weirdo and told him not to sell them to me and the man told her that they had to sell something and even So she said no. Bad experience with that classist lady.

Very fun class! The instructor was so helpful and it was easy to do! And now I have a new candle.

Very friendly staff! Came during an event and stayed to shop.

Loved the candle making class. Looking forward to next event. 😀

So nice to offer fun DIY classes, I did the candle making one.

Recently purchased living room furniture from Ashley Furniture in Laguna Hills. It was a great experience. Lana was the sales representative I worked with at this store. She is very thorough, patient and a kind person. Everyone else including the managers I came in contact with were very pleasant and great as well. I needed to make adjustments to my initial order one day before delivery and they were very helpful and made the adjustments without any problems. A special thanks to Deina at the customer service/payment desk for prompt and accurate processing of the order updates. It was one of my best furniture buying experiences.

Does not offer a good variety of colors. Diana is a great salesperson there.

We were very pleased with the service today at Ashley store in Laguna Hills. We were looking for a sleeper sofa and coffee table. The salesperson named Duke greeted us in the entrance, we told him that we were just looking for now. He was around when we asked him few questions. Guess what? We ended up buying what we need plus a dining table. He was very courteous,not pushy( which is really important for us) very nice, and a great salesperson. Very well earned commission Duke, enjoy it!! We’ll be back thank you Ashley Furniture 🙂🙂🙂

Kevin made our shopping easy and comfortable. He was friendly and knowledgeable.

My husband and I are upgrading our home, which means new furniture. We planned a trip to Ashley's to see what they had. Ginger came to our assistance as we walked through the store. she respect kept her distance as we crisscrossed across the store. She appeared as we had questions but let us be on our own. We took photos, wrote down names, and "tried out" the items we liked. We left, with Ginger's card in hand as we continued our shopping. Three weeks later, we went back to Ashley's, saw Ginger, and bought the furniture we had been scouting. Ginger was efficient, positive about our purchase and helped through the check out process. Easy peasy. We will not be able to accept the furniture until the end of May, but not a problem with Ashley furniture. They'll keep or us until we our ready. Awesome.

Diana was SO sweet and helpful! Extremely kind, friendly, and genuinely wanted me to get the best deal for my money! She wasn't pushy or tried to upsell me anything I didn't want! I went back just for her! Ask for her!!

Duke was nice and helpful, great experience!

Hello, the bed is not ready, please come back and help me deal with it

Went in looking for a few items. Gus our sales rep was very friendly and informative. Helped us find everything we needed. Will be back to see Gus

Lana was such a pleasure to buy a couch from! Great experience all around at the Laguna Hills location.

Gus was extremely friendly and professional. His patience and knowledge helped us make an easy decision.

Excellent customer service. Very helpful and no pressure. What a pleasure.

Such a pleasant & professional experience! I was warmly welcomed by Bill Breen and he continued to impress me with his knowledge of the stores products and matching them to what I was looking for. Over a couple months he was patient & helpful until I was ready to actually make the purchase. Bill was so helpful, friendly, and very personable. I highly recommend you ask for Bill Breen, you won’t be disappointed.

My wife and I had a great experiences with salesman Dan. He was very knowledgeable, helpful, and transparent with our buying decisions. He guided us through the process of buying our first Ashely furniture and we couldn’t be more satisfied to have Dan as our salesman.

We had such a great experience in this place Sam and Somi they helped us I really recommend this place the staff and management are great

Gus helped us this evening and He made the whole process very easy and very helpful with honest opinion for options and selections for my daughter bedroom. 5 stars!!

My husband and I went to Ashley Laguna Hills store today looking for a mattress and dresser . Gus greeted us and helped us find exactly what we were looking for. Thank you Gus

Gus was very helpful and friendly. He helped me find the perfect recliner for my dad, and set me up with zero interest financing. Thank you Gus!

My experience with my purchase was great. We got great service and they were very helpful. Thanks to Bill everything went well.

Diane was very easy to work with. We had been in a week.earlier and knew what I wanted.

Great service!

Dan, our salesman, was a very knowledgeable person and a good communicator. We return because of his capability.

Great customer service ever , I spent all my Sunday shopping around to find 3 barstool chairs for my new kitchen,, when I arrived in Ashly store., I thought I found the one I needed so I tried to get help with very nice and friendly guy who was coming over to help me out,, his name was Bill , I don’t noticed his last name but he was so nice and kind and spent time with me and explained everything to make me sure about my purchase,, He was very supportive and helpful,, Thank you Ashley,, I should go to Ashley from the beginning of my Sunday,, But end of the day I’m so very happy.

Had to share our wonderful experience at Ashley. Diana has become our go to gal for all of our furniture needs. This is our second time buying from her at Ashley on El Toro and she is the best! Ask for her! You won’t regret it. She totally remembered my fiancé and I and made us feel like family. She will be our furniture person for life!

Gus was very helpful with picking out our bedroom set, thanks!

My husband and I were looking for a couch for our new home and we were lucky enough to have Duc help us out. He was knowledgeable and made sure to address all of our needs. We have two big dogs, so the fabric durability was a concern for us. He knew the correct fabrics that would work and helped explain the best configurations/features that would suit our new home best. Such a kind, not pushy salesman that seemed to care about what we needed. We went in to just browse but he really sold us and we purchased a new couch that day. Thank you Duc! Follow up UPDATE The manager, Gus, was absolutely wonderful solving a problem that arose after delivery with the items not fitting and I appreciate his help immensely.

Sam is awesome, accommodated us after hours to make sure we walked away with what we really wanted!

Excellent service

Needed two chairs. Found them and easy to order. Good salesperson.

Salesperson was very courteous and completed the sale efficiently. Thank you

Gus, the salesperson who helped us, was very helpful in our search for furniture. He really let us take our time looking at the beautiful selections and was very patiently answering any questions we had. I appreciate the excellent customer service he provided. Would definitely purchase more furniture here in the future!

Our sales associate was Duke. He introduced himself right as we walked in, we let him know we were looking for a dining table. He let us browse 1st, wasn't overbearing how some associates are which was very nice. Once we had questions he was right there to answer them,I showed him a picture of our dining room we talked about the best shape (round,square,rectangle) & size that would work We ordered a table and getting it delivered /set up this Saturday. He was very knowledgeable and polite. Thank you.

Gus was great! Knows his stuff. Very helpful.

Sales associate, Duke, was awesome

Gus he is very helpful and very knowledgeable with the material of the products and i will highly recommend him for everyone

Bill was excellent, we weren’t pressured at all. He gave us all the information we asked for, and let us decide what we liked. He had all the input we needed, was super professional and polite. This made getting our living room furniture a breeze!! Thank you!!

Gus was very knowledgeable of the product, I will highly recommend him.

I was sold a mattress and it is junk. It developed a hole where I slept and it was awful. I had another mattress which was about 5 years old and it was better than the new one they sold me. Don't go there with your hard earned money and throw it away on junk. Then they ruined my credit with a lein! Crooks selling junk.Surprised they're still in business. If there was an option for no stars that's what I would give them.

Bill is very knowledgeable and help us to make a good decision to buy our sofa. Store is very clean and have a lot of different style furniture for any ideas.

Very helpful, honest. Pleased with the customer service.

Gus was very personable and knowledgeable, highly recommended...great sevice

Everything was satisfactory

Nabil was extremely helpful in helping us find a comfortable chair. We were greeted warmly at the door and the store is very well organized. This is our first purchase at Ashley.

Terri H was absolutely amazing. Not pushy at all. She went above and beyond and just reassured us that Ashley’s is the best place to shop.

Over the years, our numerous visits to Ashley Furniture Laguna Hills have consistently been a positive experience. There is usually a diverse selection available making it fun to browse, and the welcoming atmosphere created by the entire team enhances the overall shopping journey. One standout figure in our visits has been Jessica Manos, the store manager. Her leadership undoubtedly contributes to the store’s warm ambiance and excellent service. Under her guidance, the sales team has consistently provided assistance without being intrusive or pushy, creating an environment where customers feel comfortable exploring the showroom. What sets this location apart is not just the variety of furniture but the genuine care demonstrated by the entire team. Jessica, in particular, has always been instrumental in ensuring our visits are enjoyable and stress-free. Her extensive knowledge and friendly approach make her an asset to the brand. This store also gives the best, most competitive pricing. It has always been good business here and we’ve been very happy with our purchases, even years later. We just got home from purchasing an entire brand new Tempurpedic set up and are beyond excited. They even lined up white glove delivery for us in only 3 days which is so fast and convenient. Ashley Furniture in Laguna Hills has been our preferred choice, thanks to the combination of products and furniture selection, a welcoming atmosphere, and exceptional service. We anticipate continuing our patronage with the assurance of quality and care that this location consistently delivers. Thank you Jessica and team!

We are very pleased with our purchase of a sleeper sofa. Lana was extremely helpful and made our shopping experience easy.

Nabil was top notch and knew exactly what we needed !! He negotiated us a great deal ! We will def be back to get more amazing furniture

The prices were excellent, the showroom had a lot of different items, we had Kevin as our sales consultant and he did an excellent job helping us find the furnishings we wanted!!

Fred was a great salesman and had excellent service. I would recommend him to anyone looking for any furniture. He made this experience super easy and flawless.

Very good service from Dan

Awesome customer service! Great deals on amazing products!

Good customer service

Just ordered a piece of furniture from Ashley Furniture in Laguna Hills with the help of our salesperson, Bill. He was super helpful when we met him in the store. He stayed past closing time to complete our order. Will definitely look him up the next time we need to buy something from Ashely and will recommend him to our friends and family.

GUS WAS AMAZING! He’s customer service was excellent and the reason we came back twice to purchase from him! He’s knowledge of the store and products helped me and my fiancé pick the best furniture for our new home together!

Very smooth and easy to find the items we wanted, Gus was great!

No pressure

Sales representative Bill Been was very friendly and seemed like a very knowledgeable representative. He treated me very professionally with good manners.

I was in need of a new bed and mattress. I had spent months looking for a bed to match my current dresser and side tables but found it difficult to match my cherry wood color. Duke Nguyen was our sales associate. He took the time to listen to and consider what it was I needed. He showed me different options and shared great ideas. Within 20 minutes, he had the perfect solution at the perfect price! He was was very knowledgeable, professional, and friendly. He even moved a leather loveseat the same size as my current bed couch in front of the display bed so I could see how it looked! I appreciate the thoughtfulness and time he took with me and how I never felt pressured. Thank you Duke! Looking forward to my new bed, pillows and mattress!

Lana did a great job!!! Great customer service…answered all of our questions!!

Gus was awesome, helped steer us in right direction. Very knowledgeable of products

Great experience — nice selection of sectionals and couches, solid customer service 👍🏼

Jsse is super helpful and have excellent customer service

Terri Harner did a great job. She answered all my questions regarding the furniture we purchased and was very patient. Definitely look her up!

PJ offered amazing service and help with the purchase

I had uncertainty in purchasing a new mattress. Bill B was excellent customer service and very knowledgeable. I will go back for future purchases and see Bill!

Enjoyed working with Bill to help furnish our new home. First our bedrooms and now our living room. Wonderful experience working with him.

The workers are so lovely in particular, there was one worker, named Ghassan, who helped us a ton in finding our couches. He spoke Arabic, which was perfect for us. The store had so many beautiful options, we couldn't decide. Whenever I need furniture, I will be going to Ashley!

Amazing experience and a large selection. Walked in and was greeted by PJ . He was very pleasant. We went off on our own to find what we were interested in and than when a found PJ and completed the transaction. There was no extra add one or pressure to purchase something we didn’t want . The whole process took less than 30 minutes. Thank you PJ for an amazing experience!

Excellent customer service, excellent product cost

Very helpful staff and great selection of furniture.

Had an amazing experience at your store in laguna hills,CA. I was helped by Duke and he was very knowledgeable and listened to what I was looking for. It is so nice to find a salesperson like Duke. I will definitely will be going back to this Store for my future purchases.

Dan was great!

Great service and 1 day delivery. Can’t beat that!

Worst customer service and lying employees. We were told their "Furniture Protection Plan" covers everything for 5 years. We paid $319 for it. They're refusing to replace a handle on the dresser purchased less than 3 years ago. Their regional operations manager said "I don't know what you were told at the time of the purchase" and suggested we read the terms. My wife and I were both there during purchase and apparently we didn't understand what we were told. They are lying just to sale you their product and don't hold any responsibility for that. We're filing a small claim against them and are going to sue them for $319 due to the false advertisement of the warranty. Needless to say, we will never buy anything from this retailer and hope our review helps other customers as well.

This is my very first review for Google. I bought a sectional sofa here, and the agent, Gus was soooo professional, nice and kind. He was like a grandfather. He explained every details for the product and calculate the estimated price for my request. I was there with my kids, and he was also taking really good care of my kids. If I have any chance to buy a furniture, I will definitely visit this store and find Gus again. HIGHLY RECOMMENDED!

Lana was super helpful!

Thank you Duc and Dan! They were so helpful with my sofa order and had the best customer service! I was in and out in no time!

Nabil was delightful and kind. He perfectly helped us find exactly what we need. Would highly recommend!

Good selection of what seems to be quality furniture, reasonably priced. Our store associate Bill Breen was very helpful, not “pushy” at all & explained everything thoroughly. My only gripe was the $100 delivery charge for items under $1,000, we bought a $500 loveseat & took the $60 furniture insurance, so we ended up with a $700 bill instead of $600. I can understand if it was a $50 table but I don’t think there should be a delivery charge for anything over maybe $500 if it’s local, as we are. Still, overall a good furniture shopping experience.

Thank you so much to Diana Anderson. Not your typical sale associate who pushes the sale on you. Very sweet, good listener, and full of good info which made our checkout easy. We instantly clicked. I like the fact that she asked us about our needs and didn’t push any other options on us but recommended other options based on what we told her. It’s very rare to find someone with awesome customer service skills. You can tell she loves getting to know her customer base

Lana jandali is great and nice person it was really good actitud with the sales process

Lana was very helpful and friendly.

Got a wonderful couch from Lana. Great service and knowledgeable. Everyone, but particularly, Lana was very attentive and dedicated to a solution tailored to your (or your spouses) particular needs.

Great selection of furniture at reasonable prices. Terri helped us, she was fantastic, knowledgeable, and friendly. She balanced being available to us without crowding us perfectly!

Great experience. Found what i needed and was helped with nice staff

Pj was incredibly helpful provided excellent customer service. Great prices. Pj thank you so much. I would definitely come back.

Great customer service and prices. Thank you PJ. I will definitely come back to buy more furniture!

P.J. was great to work with. Very knowledgeable and nice.

Great experience with PJ like always. Will definitely be back!

very attentive, great service! I recommend!!!

Lana was very informative and knowledgeable while we purchased a couch and chase. Thanks to her it was a pleasant experience.

Fantastic sales person Jesse is!

Excellent service from Bill, who helped me settle on a bedroom set. He was kind enough to greet me at the door, show me where to find the items I was browsing for, then assisted me with all the configurations and options available, walked me through delivery process and was an overall joy to work with.

Bill was so friendly, nice, and helpful. Found what I wanted and he wrapped it up quickly and can’t wait to get the delivery later this week!

Diana Anderson excellent customer service and she knows her job well

Ashely Furniture provided many options for my wife and myself to choose from, we had been searching for a couch for months that fit our vision and price range and Ashley had what we needed. What made it better was the sales associate, I wish I remembered his name but he really pulled through and helped us get the best deal possible. At this point we knew we had to wait about a month for the furniture as it was all on back order. We had chosen a beautiful 4 piece brown leather couch set with a Sofa, love seat, arm chair, and an ottoman. Additionally we also got the Lindon couch for our loft which we were very excited for. Why the 1 star review if everything went so well you may Wonder? Well, that’s because of the delivery, the morning of the delivery it was told to us that our Sofa would not be delivered as it arrived to their warehouse damaged, okay fine, I can accept that, I’d rather wait for my furniture to be in good shape, however the delivery people brought me a damaged arm chair that I seemed to find something damaged on it everytime I looked at it. At first it was about 20 nails sticking out the back and no, they were the ends of the nails, they were the full nails completely exposed like teeth! We contacted support and they initiated a ticket for us to send photos, well during the photo shoot I discovered that the frame of the couch on the right arm was crooked, however it was much worse, the frame was snapped in half on the inside of the couch…I then discover that the delivery people broke my light switch and didn’t say anything, so now I can’t turn my lights off…so fast forward to a week later after I told them they couldn’t “repair” this damage, they send a repair technician out, he knocks the nails back in and then tells me the frame is broken, oh you don’t say? You mean like I told Ashley and sent them photos of? So customer support calls me and tells me that the technician says I refused the repair which was untrue! He just can’t fix broken wood, they tell me they are going to order a part which makes 0 sense, are you going to bring a new frame and reupholster the chair? She was extremely unhelpful and had next to no empathy for the situation, I asked to speak to a supervisor and the next thing I know, I’m getting my couch exchanged, shocker…so now I continue to wait for my Sofa to arrive today 12/30 between 12:30 and 5:30, and will find out tomorrow when I have to spend another weekend waiting for Ashley to deliver what was promised to me. 0/10 experience. 11/10 sales pitch. Do better Ashely…

Excellent Guidance and Professional Service from Lama at Ashley Store! I had the pleasure of working with Lama at the Ashley Store while selecting furniture, and I must say her guidance and expertise were exceptional. She provided us with awesome recommendations and utilized her experience to help us make the best choices. Lama's professionalism and dedication made our furniture shopping experience a breeze. I highly recommend seeking her assistance for anyone visiting the Ashley Store. Thank you, Lama, for your outstanding service!

Much better experience this time. Have always been afraid to come into the showroom and face the salespeople. Until now. It appears they have finally gone away from the commission based sales in which the vultures swoop in and bother you while you’re trying to browse. And for the record, we made a purchase once we had our decisions made.

The store didn't have the couch we ordered from them, and they rescheduled the delivery date twice. Two weeks later still no couch. Going to get my money back today

Be warned. Do not purchase furniture from this company. About a year ago I purchased About $4000 worth of furniture from this company. A couch set, a dining table set, a coffee table and a dresser. 2 weeks after we had the furniture delivered. One of the leg rest snapped on one of the dining chairs. These chairs cost about $100 a piece. We bought 6 of them. We had paid for the 1 year insurance for replacement and Ashley Homestore also has a 1 month leeway in case you are not happy with your purchase. I wanted to exchange the chairs completely. Because the materials seemed very cheap, since it broke so easily and I didn't want it to continue to happen to the other chairs. So I tried to get them exchanged right away. Let me tell you. It was so difficult getting help with this. They have their call center in India. You file a claim with them, and they tell you someone will call you to confirm. No one doesn't call. You call them again. They have no idea about the claim and can't find your info. You call the store, and they transfer and tell you to call another number. Saying, I tried to get this resolved about 7 times this past year, is an understatement. Now my insurance is expired and they said they are not even able to send me a part for the chair. We can't even use the chair because the wood that is broken is sharp and dangerous to sit on. I made one last attempt to hopefully get this resolved because I wanted to order a console and have them deliver another chair at the same time. I do have a credit card through them. And I might as well use it. They still couldn't help, and said since my insurance is expired. They aren't able to do anything about it. I'm at my wits end dealing with this. Seems like once, they get your money. That it. Very disappointed. I guess we'll just have to take it to a repair shop ourselves.

Very helpful sales person (fred)

Very smooth experience in buying. The customer service agent, Sam was very friendly and explained things patiently.

Lana is the best, but a lot of furniture from her. You will not be disappointed

U place sucks I bought a coffee and end table and didn't like the color wanted to exchange it for something else they told me u buy it u own it ! What a great policy🤦Allen

Sam was great, showing us options and helping us find the perfect sofa!

Siavash was very helpful in advising furniture pieces for us. Thank you!

Nabil was great to work with. Very knowledgeable and customer service and customer service oriented. This is my second time working with him and it’s always a pleasure. 😊

PJ was excellent! Great customer service and support!

Very experienced and kind sales man, I would give 10 stars if I could. Thank you

Sam, help me create my account to make my payment. Very helpful and friendly.

I love Ashley’s furniture but will not buy from the Laguna Hills store in Ca. again. We bought a couch and there were throw pillows on it. When we received it, two of the pillows we did not like so we went into the store and talked to the salesman to see if we could exchange two pillows to match another that delivered on the couch. He said they would not exchange them because that’s what came with the couch so we would have to talk to a manager. We waited by the display of the couch we bought for them. When the manager arrived with the salesmen he was extremely rude and said the salesman was right, they couldn’t do an exchange and we would have to live with it. I asked if we could have one of the pillows on the display couch for the two they had sent and was told immediately no. I was also told I couldn’t return the couch either. I said well I guess that’s the last time I will come here and the manager said he didn’t care. I said great I’ll call corporate. He again he said he didn’t care. Needless to say I was quite upset. The next day I contacted corporate. The young lady who answered the phone was very understanding, took my info and said she would call back. Two days later she called and told me she shipped the pillow we requested, was sorry for the inconvenience and provided a tracking number. I was very happy with corporate and love doing business with them but will not visit the Laguna Hill store again. Hope you have better luck with this store then I did!

Stress free friendly buying experience. Excellent customer service. Prompt delivery of furniture as promised. Comparable pricing. Duc was excellent. Thank you.

Recently we purchased a lot of furniture for a family member who just moved into an apartment in the community. We were very impressed with the great service we received from the entire staff! Hiba was the sales associate who very patiently showed us many furniture options for every room. We took a long time to make the final decisions and appreciated her patience and expertise. We were the last customer in the store and went past closing time, but were not rushed and in fact were accommodated in a pleasant manner. The manager, Jessica, was very gracious and had a Hawai’i connection with us which meant a lot to us! Because we are not from the area, we were also thankful to Beverly who gave us good advice regarding the traffic we had to face later. Overall we were very pleased with our experience at Ashley Furniture and as a result, we will highly recommend Ashley to our family and friends! Mahalo!

Sam was extremely helpful with our purchase. Made it very quick and easy for us to order the outdoor furniture we came in for. Really appreciate his help.

Sam is a super sincere, knowledgeable and alert salesman. He has the customer’s best interest in mind during his recommendations.we got top notch service and help from him. Very highly recommend him!

(Translated by Google) Sam is a very good and patient salesman and he helped me a lot. really thankful! (Original) Sam是个非常好，非常有耐心的销售，他帮助了我很多。很感谢！

I am glad we went to the Ashley Furniture Store. Our sales representative, Sam, helped us to get exactly the mattress and box spring set that my husband and I needed . Sam was friendly and helpful.

Very professional and knowledgeable.

Absolutely miserable to deal with Ashley Furniture over a warranty issue. I ordered patio furniture online and the items sat in boxes for 10 months until my patio landscaping project had room to assemble and use the furniture. 3 months in to using I notices that the base of one chair was welded incorrectly, causing the chair to swivel in a lopsided way. No marks of damage as if it were bent, and clearly welded incorrectly. They refused to do anything about this because I'm 1 month out of their warranty period. Fully within their right technically, but pretty pitiful considering the items have only been used briefly and it's a manufacturing problem as evidenced by all the photos and info they asked me to send them. So they may win this issue, but guess where I won't be buying the living and dining room furniture I'm looking for now to finish the inside house renovation. So short sighted and consumer unfriendly. Shop elsewhere as I will now do and advise others to do as well. Update after their reply: So when they say they "couldn't assist", what they really mean is they don't care about their customers enough to replace a defective chair and make it right. They aren't interested in working with an unusual warranty circumstance when it's easily in their power to do so. Then they give either a clueless or brush off answer inviting me to buy more furniture from them and subject myself to the same lack of customer care. Wow. Seriously!? So there it is for all consumers to see the indifference/contempt this company has for their customers.

Very nice to have his services great job Sam

Great

Good selection, fair prices.

Sam was awesome and gave us such a great deal on our bedroom set! Thanks Sam!!!

Sam was a very polite and got us greats discounts.

We were greeted upon entering and told to let them know if we had any questions. Lots of selections of home furniture headboards, tables and couches. However, we didn’t find the quality of furniture we were looking for, the prices were reasonable, but a lot of panel wood instead of solid wood headboards we were looking for.

PJ was amazing! Great experience! Thank you!!

Great place for furniture.

Terri was excellent! She was fun to work with and very knowledgeable. She got us a great price on a new sofa.

Lama was very professional she offered great customer service. I was very satisfied with her experience.

Sam was amazing! Very efficient and knowledgeable. I was able to complete my purchase in 20 minutes and get delivery set up for a time that I chose.

Ashley had exactly what I was looking for and PJ made the buying experience easy. He was very responsive and informative

Ashley's provided a wide variety of quality furnishings. We found the perfect leather sectional for our family room. And delivery is scheduled 6 days after purchase. Unlike the other big furniture stores , Ashley's has inventory! Kevin (Salesperson) was attentive when necessary and gave us our space as we needed it. Kevin's manager (Vern) was a pleasure to deal with and our overall experience was excellent.

Overall it was just a great experience. Ask for Romeo.

Absolutely a wonderful experience

I had a 5-Star experience today at Ashley Furniture in El Toro today because of Diana Anderson. The product selection was excellent. The quality also excellent. Yet after visiting three other furniture stores today ... Ashley stood out high above all others. Not because of products, selection or price. Rather, it was because of Diana. She was professional, warm, engaging and an incredible listener. Regrettably ... Ashley Furniture did not have what we were looking for. Today. Yet I will return. I will recommend the El Toro store to everyone I know. Why? Not because of Ashley's product quality, selection or price. But rather because of the rare power that one person like Diana can make in anyone's day... whether you purchase today or tomorrow. That is what makes Ashley Furniture different. People like Diana Anderson! Ed Bradley, Laguna Niguel resident. Future Ashley Furniture customer!

We’ve purchased furniture from Ashley before and had a great experience. Came back four years later and the service was even better. We were lucky to work with Dan, who was patient, kind, and very accommodating. Dan listened to us, answered all our questions, and help us make the best choice for our needs. We highly recommend Ashley Furniture and our friend Dan!

(Translated by Google) They treated me very well!! They were very kind and patient with me. I think the lady's name was Teresa, very nice, I'm very happy, we found what we were looking for. (Original) Me atendieron muy bien!! Fueron muy amables y me tuvieron paciencia. Creo que la señora se llamaba Teresa muy linda estoy muy contenta , encontramos lo que buscábamos.

I gave Ashley a four-star because their website is not completely ever free. I could not place an order on the website for two days. When I asked for help, the agent told me he was going to take 4-5 days to be resolved. I couldn’t wait so I placed an order at the store. The people at both stores I talked to were great. I talked to Vern in Laguna Beach, Ashley, and he was THE best. He took care of my order within the same day.

Absolutely the worst store. The delivery driver came to drop off furniture inside and stole from room and I can still live track my item. Ashley has not helped me at all. I live in Irvine Company apartments. Save the troubles and get furniture from a reputable company. Disappointed.

We have bought bedroom furnitures and dining room sets from Ashley’s Furniture before and love their customer service. The store was clean and organized. Jessie acknowledged and helped us right away as soon as we walked in the door. He took the time to help us find what we were looking for. They are definitely our furniture go to store.

Bill Breen was professional, courteous, informative and answered all our questions. We felt very comfortable and confident that he was taking good care of us.

Terri Harner is a fantastic sell’s person! She helped us find the exact size & color console for our 75in tv. Very friendly & helpful. RBG

Kevin was a excellent person to help me

I worked with Sam at Laguna Hills store. He did great job with my order and gave me additional 10% off for an item on sale plus financing for 12 months. Thank you Sam.

Salesman Nam was personable, knew how to style and put together different pieces for a more personal look. Funny, fast , and always tried to get me a good deal. Thanks ☺️ I wish I would have started shopping at Ashley's sooner.

Friendly & helpful. C/S was great.