Ashley HomeStore Laguna Hills, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
Omar was the best sales associate to help me and my Fiancé pick out our furniture for new home. He was so informative, helpful, and kind. We really appreciate him and plan to be back at Ashley HomeStore because of his great customer service.
I get that they are on comission, but ease up on the stalker vibes! Was followed and shadowed the whole time. Felt so uncomfortable and we left very quickly.
Kim was awesome and very patient with us while we picked which sofa we liked. We will be back and we will definitely be looking forward to Kim’s great customer service!
Harsheet helped me out in every need I brought to him. We had 2 piers, a bridge, and a TV stand delivered which we ended up not liking and he helped us get everything straightened out for a new one. I have the utmost respect for Ashley’s Home Store professionalism and prompt turn around when problems arise. They really care about their customers and want what is best for us, not just for profit. Thank you Ashley’s for being so kind and helpful!
Samar and Glenn were absolutely amazing and so helpful. Please go see them!
Ro and Medi were so helpful and everything was well priced!
I will recommend struggling Ashley home store to my friends
The whole experience with Ashley was excellent, from sales to delivery notification to delivery. And I'm very happy with my new furniture.
I just purchased a bunch of stuff and Omar and his manager were amazing. Great customer service and they worked very hard to get an amazing deal. I'm going back for more very soon
Quality, materials, colors, selection and design are very appealing. The showroom is bright clean and well laid out. That is where the positive experience ends. The people working here diminish the quality of the brand. We ordered a couple thousand dollars worth of goods including a sectional sofa and mattress. Promises were made on items being in stock and delivery dates. Delivery not made after confirmation was given, customer service pushed back dates and back order excuses were made after we were told it was in stock. We had explained to sales person that we had company coming in town in a couple of weeks and we were given assurances for what we later learned was for purposes of making commission. Speaking of commission, they will try and sell you using the worst cliche car salesman style approach I've ever suffered experiencing. "I put in $180 for extra protection warranty for you.", he says "We dont want that" I counter. "How about I give it to you for $80?" He asks "No thank you" I reply "$80! Why you are not wanting it for that little?" He argues. "We just want the furniture" I reply Comes back after discussing with sales manager. "Ok, manager says we give it to you for free" he finally said. Can you imagine having this dance over the purchase of a sofa? Basically tried to RIP me off an extra $180 bucks for something they planned on giving me for free. Won't go back here despite the great (post negotiated) prices. Established in 1940's. Founders have to be rolling in their graves at what's become of their brand.
Great experience at Ashley Furniture- Khim helped me put together a set that I liked- which took me about 2 hours! She was so patient with me and never rushed me as I decided what would work with me. This is my second time buying a couch set from Ashley Furniture so I know it will last. I just bought a new place so I had to furnish this second home.
I went in and was spoken to by multiple people, but one individual really just changed the experience for me. My wife and I went in looking for a couch and a gentleman by the name of Gus had came up to us and helped us out and gave us great customer service. He helped with the he selection, and Joseph one of the managers and probably the best here at Ashley in Laguna Hills. They both went above and beyond with the transaction. Gus and Joseph, remember the names because I will only go to them for my future transactions. Great service.. outstanding management, we give extreme gratitude to Gus and Joseph.
Ashleys need to go out of business. horrible horrible horrible store and the worst customer service I have ever dealt with . I rather sit on the floor with spikes on it for a whole year than to get ANYTHING from Ashely's. DO NOT GO HERE AND SAVE YOUR ENERGY AND MONEY AND GO SOMEWHERE ELSE
Terri and Mehdi are absolutely amazing! They had everything ready to go when I got to the store. Terri made sure all the details were ready to go. Secured the sofa and delivery while Mehdi took care of price match and financing. What a great team. Highly recommend!! Great friendly service!!
Every room in my house has been furnished by Ashley because of the quality and price. The customer care, before and after purchase, is over the top excellent. Also, I highly recommend the premium protection plan they offer. I had to use it recently on a chair that was damaged. The protection plan worked with Ashley to give me a replacement of my choice, and the salesman and his manager were helpful to select a piece that matched the price of the damaged item. Will definitely shop there again.
We purchased a mattress a few weeks ago. Unfortunately, when the order was being placed, the wrong mattress type was put on the order (firm instead of mid-level). The firm mattress was delivered and we quickly realized the mistake. I came into the store and talked with the managers. We figured out the mistake and the right mattress was ordered in its place.