Ashley Store Laguna Hills, CA

Fred was a very good salesman - a bit different than most of the sales people- not too hard sell! He listened and didn’t push more expensive furniture than we budgeted for !

I would like to take a moment to express my sincere appreciation for Kay Choi. He is truly exceptional—extremely helpful, highly knowledgeable, and consistently professional. His level of customer service is outstanding and truly sets a high standard. My experience working with him was extremely positive, and he went above and beyond to assist me throughout the process. Employees like Kai are a great asset to any organization, and I sincerely hope the company recognizes and values individuals who demonstrate such dedication and professionalism. I feel very fortunate to have had the opportunity to work with Kai today, and I am truly grateful for his support and assistance

They were awesome to work with!

Very helpful, he knew what I wanted. Ordered the four bedroom pieces. Done in one hour.

Fred, who's also helped us with a previous purchase, & manager(Matt,I believe) were great!

excellent

My experience with Ashley Furniture was disappointing. The furniture was delivered on a rainy day without proper protection, and the items arrived dirty and damaged. This was very frustrating, especially considering the cost of the purchase. Customer service took a long time to respond. I was offered a 30% refund in writing, but when the refund was processed, it was only 24%, and there was no clear explanation for the difference. That lack of transparency was concerning. Although the damaged items were eventually replaced, the overall process was stressful and time-consuming. I expected better communication, care in delivery, and follow-through from a company of this size. I want my money back. You stealing my money.

Anne was very helpful in finding a cal king headboard & footboard that would work with our adjustable bed. The experience was awesome.

Excellent service all around!

Very friendly and knowledgeable

My salesman Kay was very nice. I appreciated everything he tried to do. However, I decided to cancel the purchase because I really don't need a bed. I went in for a chair and came out with a chair and a bed. IMPORTANT UPDATE: Despite having a nice salesman, I canceled my order in person. Thomas, refused to give me a receipt just a case number. He said it will take 3-5 days to appear on my credit card. Today is the 5th day and still no credit. My credit card bill is now due. Customer service reps (in the Phillipines) confirmed the cancelation, but all they can do is notify their finance department. I called the store and was sent back to the Phillipines and they gave the same answer. I read the owner's response to a negative review below where MD provided an email address for his help. I've emailed him just now. Hopefully, I will get my receipt. IMPORTANT UPDATE: MD responded to my email quickly. In his email he provided the information I needed. I'm very grateful for his rapid and thorough response. Every store should have a ataff member like MD. He was amazing!!

Had a delivery window of 8-11. Got a phone call and text message saying they would be there early, approx 7:45. Finally showed up at 11:30. Apparently the truck broke down but there was ZERO communication to let me know there was a delay. Called customer service twice to try and figure out what was going on and all I got was they will call you when they are close. That was when I could actually understand half of what they said. Stuff happens but there was a complete breakdown in communication. Remind your drivers of the importance of communicating with the customer, especially when there is a delay and please get customer service representatives that speak better English. Pretty disappointed

Ming took good care of us. We'll be back.

Bill Breen was the furniture specialist that assisted my wife and I choose the best new living room furniture for our decor and lifestyle. He took with us and very engaging. Great conversation with a great salesman!

It wasn't a fun experience. From the time we parked and all the crazies at Chik Fillet and Wine store. When we first walked in, no one greeted us. Then we were quickly approached. As to what employee had us first. We were approached by a bunch of reps who kept asking us who was the original person who greeted us. We couldn't browse around without being looked at. The initial rep who starting helping us made sure it was him and only him if we wanted to buy something. When your asking questions to the store rep. They shouldn't be cutting you off during conversation. I get that you have been there for a long time and know furniture. It's what we are looking. If you don't have it. Just say so.... but don't try to turn us off what we are originally looking for, because we already came to an agreement of what we have set for. It's like asking for a cheeseburger and they recommend us fish sticks instead and then say cheeseburgers are not healthy. If I wanted sweedish meatballs. I would go to IKEA. On the plus side. The store was well lit. Nice floor layout. Prices are comparable. Furnishings had some really nice designs. They had some clearance couches that were a bargain.

I came to Ashley in search of my first couch purchase for my new house, and from beginning to end, Navid Bakhtiary was so helpful and kind. He wasn't pushy at all - he was very understanding, informative, and pleasant. He made sure that I got the couch I was looking for without pressuring me to buy. Thanks to Navid, I had an amazing experience at this Ashley location, and I purchased my dream couch. I would recommend him to anybody looking for new furniture. Thank you, Navid!

everyone in there's super friendly, help us alot especially Dan who's help us through with our sofa👍👍👍

Excellent furniture buying experience at the Laguna Ashley Homestore from the customer service provided by Dina Sadeghi-Zadeh to the delivery by Juan and his colleague. Thank you!

Great service with Bill, was very helpful.

They were very helpful!

The experience we had was one of the best we’ve had! Navid was very personable, and knowledgeable about the products. His personal touch made the difference in our decision/purchase. I suggest anyone looking for a new bed, mattress or furniture go to Ashley Store in Lake Forest and ask for Navid. Again thank you!

The experience was excellent!! The sales are great and the employees are helpful and friendly.

Bill, was an excellent sales person, and delivery was organized and efficient

Terry, what a wonderful lady she spent a great deal of time with me vevy smart lady great sales experience.

Horrible customer service, will never purchase another product from Ashley again!

Nice couch

Anne was fabulous. Easy to work with, no pressure and kind.

Sales rep worked with me to offer a further discount. This is why we purchased

Has someone else stated, I’m not quite sure where to begin either. all I know is that this is the second time I visited Ashley and the second time that I’ve said to myself never again. You cannot call the store directly to resolve issues as you get transferred to a call center in the Philippines.

Experience was good we were able to buy a king size bed for my son and his wife and get a couch at a reasonable price, but I had some credit card fraud after buying products from Ashley once again. I had this happen about five years ago and I bought something at Ashley is a very next day. My credit card was compromised.

Kevin was extremely friendly, patient and helpful. Made our shopping experience very delightful as my husband and I dont typically agree on furniture selections. We will definitely visit Kevin at Laguna Hills again, thank you!

We had a great salesperson named diana.She led us through the process with ease and followed up with us.Afterwards. It made buying a large purchase, not so scary. She gave us lots of very good information about beds of all different kinds and helped us to make our purchase. Not only is she a very nice person, but a very, very good salesperson. The next time I come into ashley furniture, I will be asking for her personally. I can't tell you how comfortable my new bed is.And how happy I am that I shopped at ashley furniture.

Customer service is impeccable!

Nabil was wonderful to work with! We are very happy with our purchases and customer service!

This store have a lots of furniture models displays for customer select.

Navid was an excellent salesperson. No pressure, only focused on making sure we left happy and with what we needed. He gave us space to explore the store and was always readily available to answer questions.

Very rude, no one greeted us or asked if we needed help.

Kevin Oconnell (sp?) is the best thing to ever happen to this store. He was the only one to help me an online problem when no one else was willing since there wasn't a lot in it for them. Thank you Kevin!!

The salesperson was helpful and pleasant. I found the perfect item. Merry Christmas to me.

Salesperson, Jessie, wonderful. The only thing I wish is that when I spend 2,800 it would be nice if they would set up for free.

Wonderful experience! Kevin H. was helpful and so knowledgeable. we got a great light grey recliner couch, and great quality! Totally worth it! :)

The installation and customer service is horrible. I have bought a twin bed and the buying experience at store itself was horrible. The executive has no time for detailing or for discuss. He was just in rush to sign off for the day. So it was a rush hour regretful purchase. Installation was on time, but in the process there were cracks and loose screws. It's scary as children sleep there. Customer service is the most frustrating, immediately reported on the same day about these problems and still the issue is not resolved even after 3 weeks.

Bill Breen was polite, helpful and low pressure. He helped me find the right couch.

Bad customer service. Went in today to buy a twin mattress and a coffee table, knew exactly what I wanted but after 15 mins no one came up to offer help so I left. There was only one other customer in the store, how embarrassing for these sales associates.

Diana was absolutely AMAZING!!! She helped us pick & customize our couch! She was so helpful & patient with us. Literally would only come back just to see Diana. Love the girl <3

The guys were awesome! They were very polite, quick & pleasant. You did the right thing in hiring these guys. I wish most delivery’s were like them.👍 five star service

Our sales associate Kevin was so helpful and kind, he didnt pressure us and was there when we needed questions. He honestly made the experience, like a fun uncle. I dont think we would of stayed as long as we did if he wasn't so genuine and personable. We were able to pick out the couches for our specific needs and life style!

Hiba was amazing she was so helpful in securing my sofa and is helping expedite my delivery I appreciate her help! She’s a star!

Kevin was great. Very quick & friendly.

Nabil was sooo helpful and made it a really great experience for my boyfriend and I. We have been on the search for a while and Nabil really made it happen :) great great great!😊

We really liked Kevin O’Conner!! He was very low key, not pushy, knew his product and knew Ashley’s philosophy. He needs a big bonus. He is the perfect salesman. Very pleased we were fortunate to get him as our salesman.

Ghassan Nasr was my reason to rate it 5 star. Very nice guy and very helpful

Very professional!!!! Great sales team. Mehdrad was very helpful.

Kevin Took great care of me on both my visits into the store. He answered all my questions thoroughly and was great with his follow up. I really felt like he had a great professional feel to to him, And it was overall a great experience. (I ended up buying the bedframe after all.). Also, they had a great selection of furniture out at affordable price prices

Great and very helpful

Very professional service, on time and careful, caring of furniture.

My husband and I are furnishing a condo. Navid and his manager Pouya were very helpful and knowledgeable. They also gave us a very nice discount on our purchase! We will definitely return for future needs.

Fred was so helpful and patient helping us in finding just what we were looking for.

From the minute we walked in until we left, we were in great hands! Diane Anderson was our sales person but she allowed us space and time to wander and look at our choices. When it was time to ask questions and proceed she was a dream to work with! It felt like having a friend with us the whole time! The varieties were plentiful and the quality great! We left happy campers and can’t wait to have the items in our home! Ps: we hope our review of the delivery and set up will be as glowing as this one!

Hiba greeted us when we walked in and offered us her tape measure while we shopped. She offered her help, but didn’t hover around us, giving us time to browse. She was available when I had questions and was very knowledgeable. The shopping experience was relaxing and we left the store happy with our choice! Thank you, Hiba!!!

My sister and I were here just today looking to “feel the fabric” and “sit on the sofas” to see if we could find the new seating for my TV area. Luckily, we were approached by Diana who asked if I needed help. She was not pushy and just let us know she was there to help. The store had a huge collection and we obviously seemed a little lost. Diana said would be happy to steer us to any items we were interested in. She helped us to discover what we originally came for was not what we ultimately chose but she did it in a non aggressive way. We thought a sleeper was the ideal configuration but didn’t want to open and close the unit, moved onto a recliner set that was a bit too small but really loved the color, mechanism and fabric. Thought a chaise lounge might be the best option but when we saw the oversized chair with all the other details, we fell in love. We were not really planning on buying as I thought we could order online to get a better price, but Diana was able to work all the sales so we got two for a significant savings over even the online prices. Diana was kind, involved, interested and honest which made our choice to buy on the spot an easy one.

UPDATE: Ashley's contacted us and offered us $80 for their lies. And the $80 has not even been credited - don't believe a word they say. The salesman sold us the extended furniture warranty - when it came time to use it - Ashley's cancelled the extended warranty and said it only applied to one piece of furniture. Be careful. They will give you a discount - but the discount they give you is dishonest. They tell you they will give you an extended warranty on your entire purchase and when it comes time to use it they have only applied it to one part of the purchase. Also, check the online prices first. Online is cheaper - then make sure the store matches the online price. Dishonest. It's not worth the headache.

Awesome store and we loved the collection here. Sales guy was super pushy and constantly signaling other sales guys was ridiculous. We intended to buy couch and dining soon but his horrible sales strategy made us think again, he pushed us to buy a bunker bed and when we decided to change the option he got mad and said he wanted to go home. Nabel is extremely unprofessional, rude, he lied about online orders that they come from Wisconsin etc etc.. We are Ashley family for the longest time but he disappointed us a lot.

I received help as soon as I entered the store and had purchased a bed and the mattresses before I left an hour later. It was a fantastic experience!

Very good service

Experience was great from shopping, purchasing and the delivery.

Ashley Furniture failed to credit my credit card $385.53 for 2 chair side end tables returned on 10-13-25 after multiple promises to issue the credit. Ashley Furniture case# 10722501. Still no credit on 11-11-25. California Attorney General should investigate the Ashley corrupt company to protect California customers. BUYERS BEWARE Ashley store salespeople and managers LIE and tell you they will credit your credit card if you decide to return something at the time of the initial delivery. Corporate office ONLY OFFERS IN STORE CREDIT instead of refunds and refuses to give refunds for returned merchandise. A lot of these reviews must be BOGUS as after all the LIES and RUNAROUNDS I have had there is no way Ashley can have close to a 5 star Google review. BUYERS BEWARE!

Got the new rug and reclining sofa from Ashley Furniture! The service was excellent, we were in and out of there quickly, had an extremely positive experience. The sofa was delivered in just days and took Ashley’s movers less than 10 minutes to assemble! We could not be happier!

Fred Norouzi is such a great person. Go Dodgers!

Went to Ashley furniture to buy a kitchen table…. Ended up with the table 2 chair tables and a coffee table. Keven O’Connor was great. Listened to what we were looking for and had great suggestions! We will be back. Thanks Keven!

Lied to by our sales rep Mohsenirad at multiple steps through this process. Both the delivery and protection plan (total of $900 in charges) were not accurately delivered as described by our salesperson - Was told that our old couch would be removed upon delivery (was charged an addition $269 for delivery) and then when the new couch arrived we were told that our old couch would not be removed. They also started telling us they could not set up new delivery with old couch in the way. Delivery person even questioned if new couch would fit "because sometimes ashley sends the wrong product." We then called customer service who informed us "we got white glove delivery as we paid for" when i specifically asked Mohsenirad about the removal of our old couch and was told would be taken care of. -We followed up questioning the protection plan -total scam- When we got the initial invoice quote the protection plan cost $629, we told them we were not interested. The sales rep returned saying manager would not approve "discount" applied to the sticker price and the difference in cost would only be $100 even though the protection plan cost $600+, but "it is worth it because we could come back to the store after 5 years and get full refund on the protection plan via Ashley furniture gift card" when we asked the customer service rep about this we were told that we could contact the third party protection plan company and they would then determine how much of a gift card return we would receive. We are now stuck with an extra couch in the middle of our home that was promised to be hauled away. We also were basically forced to pay for the additional protection plan... or we were overcharged $550 on the couch, because no protection plan, no "Manager discount," feels like we were constantly lied to throughout this process. Would not recommend getting overcharged and lied to about expensive furniture purchases from this store.

Bought some furniture for my office. Loved the store, service, furniture and delivery. Thank you.

Best Customer service, and great style, best furniture.

Very professional and present experience! Everything was timely and well organized. Thank you!

Our order was placed incorrectly and when it was delivered the delivery team left it in our living room and told us to call the sales team and left. Called the number on the invoice and had to open a case to have another person review the problem. Couldn’t get it resolved right then. Tried emailing and texting with no response. No happy at all.

great! super nice and quick set up

Just call asking for an specific sofa I talk to some on “on sales department “ He didn't want to give me his name and seemed to be in a hurry to hang up the call. I asked him to transfer me to someone else who could help me and he said no. Your customer service is terrible. This person was very rude and disrespectful for no reason. Glad to take my business somewhere else.

Very disappointed, we ordered furniture and decided to cancel a week prior to scheduled shipment. We called and requested to cancel, after a few attempts finally they accepted our cancellation and sent us a cancellation email. They informed us the refund process takes 3-7 business days. It has been over a month and we haven’t received our refund. We ended up calling our bank to dispute the transaction.

You may know this already but I’m saying it again - simply don’t buy from Ashley. Bad product and bad service. Just avoid it 🥴

My purchase of computer desk was delivered three weeks late. The commitment by store manager to refund 10% was never honored after trying to chase it down many times. I would never buy from Ashley again.

Not easy to understand the sales, but we finally found someone to help out.

Shopped here for the first time and Diana was so easy to work with, listened to our needs and very knowledgeable. Thank you so much Diana!

service was fine at store but I am sorry it took so long to get with the free delivery - September 13.

Thank you Fred for your help ; you were helpful , patient and kind !! We love our new furniture! God Bless !

I had researched online so I knew what I wanted. Dina helped me find what I wanted on the floor to test out sitting on it. She priced it out and gave me a discount as well. I couldn’t purchase that day because of clearing a furniture return at another store. I came in 2 days later and Dina wasn’t working but Kevin helped me out with the follow up on the purchase. He was very helpful with helping me measure the exact dimensions of the sectional I was purchasing. I purchased the sectional and ottoman that day. What I like about Ashley is that their salespeople aren’t pushy. I have bought many pieces from Ashley over the years. They have reasonable prices and always a good selection to choose from. Thanks Ashley for being my go to furniture store since 2007!

Staff was very helpful in creating a sectional to fit my room with a great price.

I saw Ashley’s while visiting Laguna and decided to make a stop by since I was in dire need of a new coffee table. Two of the floor associates greeted me which made even more eager to purchase from Ashley’s. I found me a beautiful table and got the unexpected assistance that wasn’t required. Thank you !

The sales person helped me pick what,I hope will be the perfect recliner for my size. He was very patient and efficient.

I don’t even know where to begin. We purchased many items for our home from Ashley. The sales representatives were very polite during the purchasing process, but everything started going wrong with the delivery. Out of five major pieces, four arrived damaged. Our sofa came with two holes in the back. Ashley simply sent us a cover, which is still sitting unused in the corner. We also purchased two twin mattresses. Since they did not fit the bunk bed, we asked the delivery crew to take them back before leaving. Ashley had clearly told us at the time of sale that if something didn’t work upon delivery, we could immediately send it back with the delivery team. However, the delivery personnel not only refused to take the mattresses but were also extremely rude and disrespectful to us. We did not sign the delivery paper, yet it was processed as if we had, and now Ashley refuses to take the mattresses back. As a result, we are stuck with them, and they are sitting in the corner, completely useless. On top of this, we financed the furniture with a 12-month installment plan and made our payments. A month later, we realized they had split the payment into two separate installments without informing us. Later, we heard from many other people who had also experienced the same poor service and misleading practices after purchasing from Ashley. This has been a complete waste of our time and an extremely disappointing experience

Good price and very delivery and assembly service，much better experience than purchased from Ikea

Came in over Labor Day weekend and worked with our salesman, Gus. He was wonderful., He listened, he measured, he answered questions, he measured some more. It was a great experience thanks Gus. Enjoy your trip.

Dan was a great help. Very unobtrusive and patient. Only gave 4 stars because we haven't taken delivery yet.

Staff was especially helpful and Diane was able to find the little black coffee table I had seen months early! Great prices too!

Diana Anderson is Absolutely Wonderful. She is Genuine and a pleasure to work with. Excellent Experience every time

Great experience! Great deals!

Had a great shopping experience at Ashley Furniture today! Ended up buying a new leather couch. The salesman was helpful but didn’t bug us at all! Took us about 30 minutes from the time we entered the store until we got in the car! My way to shop!

Kevin was amazing!

Diana helped us with our purchase. She is very professional and knowledgeable. We were going to shop at another furniture store but she made it unnecessary. Thank you Diana. Ashley should be proud to have you represent their products and their Laguna Hills store. We were blessed to have you work with us. Rene and Linda

I bought furniture from Kevin today and he was incredibly helpful and attentive. He patiently answered all my questions, explained everything in detail, and made sure I found the right products for our home. His friendly attitude and professionalism made the whole process smooth and enjoyable. I would definitely recommend him and look forward to shopping again!

Not satisfy with the latest delivery with marks on bookcases and the driver damaged wall. Furthermore, Ashley did not keep the promise to replace unsatisfied and soft mattress as promised by the sale. It was hard to deal with Customer Services and untruthful sale person not to tell the truth and kept dragging the process of replacement. No more purchase from Ashley Furniture.

Impeccable customer service. Good quality furniture. Love Ashley furniture!!!!

Fred was very professional and showed us what we were looking for without being pushy. We thought about our options and compared them to other stores. We came back 4 days later and purchased our couch. We hope the delivery will be a good experience also.

Fred was the most polite and helpful. And most of all quick on everything. Very happy with my experience.

Miss Dina is absolutely wonderful lady. She was very helpful.

Navid was an excellent customer representative for Ashley Home. I purchased $5,400 of furniture, which includes delivery and 5 year protection, and I feel great about the choices made.

We had a very friendly greeting from Fred. He showed us exactly what we wanted to see and was so nice and helpful. We couldn’t pass up the deal he made us. We are so excited about our new sectional and chairs. We can’t wait for our sofa to arrive.

Thank you very much Nabil!!!!!!

Navid went above and beyond to help me choose furnishings for my new home. He was very well-versed in the selections and available options. He was also very personable, friendly and patient. I couldn’t be happier with my purchase and I’m returning to the store to purchase more.

Dan was very helpful and answered a lot of our questions

Everything on time

I had such a great experience at Ashley’s! From the moment I walked in, the staff was attentive and welcoming. Navid went above and beyond, he took the time to explain all the pricing clearly and showed me different accessories that could work well in my home. I ended up purchasing a kitchen island that I absolutely love, and I know I’ll be back soon because there are so many other pieces I’m interested in. The customer service here really stands out, and I’d definitely recommend Ashley’s to anyone looking for quality furniture and a smooth shopping experience!

Kameron is awesome. Worked hard to meet all my needs. Can't wait to get My recliner. Really fast delivery.

Very friendly and also very convenient being right off the 5

Great customer service and many options!

Ashley Furniture store (Laguna Hills) We were given a warm greeted by Dina. She listen to our needs and quickly provided a couple of solutions. At no time did Dina pressure us but provided us time to discuss amongst ourselves and provided us with additional information when we asked. Dina also provided us with sale pricing on both products we purchased of which we were unaware. Dina made the payment process very easy explaining the 1 page receipt completely. I would highly recommend Ashley Furniture for their quality products, competitive pricing, and especially the great service provided by Dina. Thank you Bruce MacCartney

Terri was very helpful and pleasant working with me finding a sofa to fit my needs.

This is our second time purchasing at this store in less than a year. We got living room top-grain leather sofa set last year. Recently, we got a sofa for Loft and a single top-grain leather + heat + massage chair. Naved and Kevin helped us to make our purchase easy and exactly as per our needs. They made it faster and more efficient. Everyone in the store is helpful and they are always keeping an eye on customers.

Our salesperson was great. Helped us with out getting irritated. Showed a lot of patience

Very friendly and quick to help and get everything I need for the best price

Had a great experience purchasing a new couch from this location. The staff were friendly and accommodating !

I had the pleasure of meeting Diana and Terri at the Laguna Hills location. Both sales lady were very friendly and helpful. Thank you for helping me purchase my outdoor furniture.

Dan was great and really listened to what I wanted. Always showed me the options and it went great!!

I bought this dinning table set as a brand new one, when it’s delivered I find out the chair bottom is missing the end leg holder and used

We had a great experience getting help from Nick! He listened to our needs, knowledgeable about the products and even patient with our kids. We are very happy with the service and eager to receive our new mattress and kitchen table set! Ask for Nick!

Purchased a Tempur-Pedic mattress with adjustable base, a dining table with chairs, a sofa and a cal king bed on 8/2/2025. Nick was our sale associate and he made this the best experience ever. We walked in intending to just look at a sofa and walked out with many amazing products at a great price. We had such a good time talking with Nick and he was very impressive with his detailed knowledge of every item we purchased. He wasn’t pushy at all. In fact he encouraged us to take our time. We not only met a great sales person but an amazing human being. We’ll definitely be back for other items in the future.

High quality furniture in a well maintained store. Had a wonderful white glove experience working with Dan Nguyen finding a new bed, mattress and couch for a new apartment! Update 8/29 - Unfortunately our experience has changed dramatically since my initial review. The wrong bed was delivered on the scheduled delivery date. This was an egregious error by the Sales Associate writing down the wrong SKU number, even though we signed the papers right next to the in-store display bed. For the thousands of dollars we spent we expected an accurate sales process. We sold our old bed and mattress thinking we had the new one coming but instead we had to sleep on a mat on the floor for 6 days! When I texted the Sales agent on the delivery day he casually brushed us off to Customer Service without an apology as if this wasn't his fault in the first place. Customer Service over the phone could barely help so we went in store thinking it would be a faster resolution. The manager in store didn't seem keen to helping with the attitude we received because they were already dealing with multiple similar cases (sorry but that is part of customer service). Fast forward to the end of that conversation and the next 3 days each manager told us different re-delivery dates for the bed, even as far out as 2 weeks later! We simply did not take No for an answer given the floor sleep was affecting quality of life/work and for the thousands spent so they finally gave in and shipped the right one 6 days later. Throughout this ordeal we never received an official apology by any staff member. Accountability is an issue we saw throughout the resolution process and therefore we will not shop here again.

Love the selection and great customer service

Friendly and knowledge. No heavy pressure sales people. Nimble enough to facilitate changes in decorating ideas on the fly. I highly recommend them.

Kevin was very helpful.

Excellent customer service Bought rug

The furniture quality and styling is decent but the price is astronomically overpriced and the sales team bullies and basically forces you to get a warranty. Will not shop here again.

Gus was amazing. He helped us get the perfect sectional at a fantastic price.

Terri was great! Supportive without pressure Gave us discounts where she could A real pleasure to work with!

Our sales person was great. Hopefully we love the new furniture in our house.

Bill, the salesperson, was very helpful. He was very thorough in explaining everything that I needed to know about the merchandise I wanted to purchase and which I purchased. He was very knowledgeable too about the store policies regarding the merchandise.

Very nice and friendly

Salesperson was very helpful discussing all available options for the bed and multiple mattresses. Secured best price for all items in coordination with the manager.

I had an absolutely outstanding experience! I stopped in just to glance only to be greeted by Navid. Not only did I end up buying a couch that day he made it a wonderful and flawless experience. He was patient, kind and answered any questions I had. I had no idea it was his birthday! I was the last customer of his and he was so polite and never made me feel rushed. He is an outstanding employee! I also had the pleasure of meeting Paul who was also very kind, friendly and helped me with fabric questions after I had forgotten to ask Navid. I thank both of these guys for the best couch shopping experience I have ever had!

Received prompt, courteous service from a knowledgeable associate.

I was pleasantly surprised with the number of options they had for sofa sleepers. I received excellent service from the sales rep. HIDA!

Great experience. My couch was delivered with 3 days. The delivery service was the best ever. The men were kind and very experienced getting it into my motorhome. I would really recommend. Ashley’s and their service.

Kevin O was amazing. Helped use find exactly what we were looking for for the past year for a reclining couch in fabric with everything on it. Need help ask for him. Was very patient with use and did not try to sell us something we didn’t want just because it had everything we wanted on it.

Absolutely great experience at Ashley Furniture! Kevin O’Connor was outstanding—knowledgeable, personable, and truly listened to our needs and budget. He helped us find exactly what we were looking for without any pressure. Ashley also price-matches competitors and offers a solid protection plan. Highly recommend both the store and Kevin!

My couch frame was broken, my back was aching and I knew it was finally time to find a new couch. My last experience was not great with pushy, hovering sales people and limited options. I was worried that this experience would be the same, however, I was pleasantly surprised upon walking in to Ashley's Furniture in Laguna Hills. My boyfriend and I were met by our sales person Bill. He explained to us the layout of the store and then gave us time to look around, checking in just to answer any questions we had. The show room was spacious and filled with many options. He made sure once we found our couch to get us the options we wanted and he was never pushy. It was honestly the best couch buying experience I have had. Thank you Bill for being wonderful in helping us find our new couch. The couch is now delivered and I am loving it!

Had a fantastic service, first class ever with your amazing sales person Hiba!!!! She was super helpful and extremely responsive to our needs.

Gus is a phenomenal Sales Person who values customer service and takes his job very seriously! Always there to help and goes the extra mile!

Dan was very helpful in helping me choose the right Bar Stools!!

I had a certain thing in mind when I came to your store. Nabil Kanj was wonderful! He took me to see exactly what I was looking for and gave me the July 4 discount. He told me about the fabric and the dimensions. I was very pleased to find what I was looking for. You have a beautiful store.

Kevin at Ashley Furniture was awesome to work with. He helped my son and me feel really relaxed throughout the whole process. He stayed within my budget, didn’t pressure us into anything we didn’t want or need, and was very knowledgeable about the different couch options we were considering. Super professional and easy to talk to. We ended up buying a couch and are so excited to have it delivered today!

We had gone to the other Ashley in Santa Ana and we were so disappointed by the customer service. We decided to drive the extra 20 minutes to Laguna Hills, since we have had good experience at this location in the past. With in 5 minutes of being in the store I knew we made the right choice. Kevin H. was so helpful and considerate. He listened to my daughter and what she wanted since we were shopping for her. 10/10 experience. We will always come to this location first from now on.

I was extremely satisfied with the store, the products, and especially from Diana my sales person.

Great selection. Attentive sales but not pushy. Found our sofa!

We went to tje store looking for a whole living room of furniture for a rental and worked with Kevin H. He was most helpful listening to our goals and tastes. He helped us combine finishes and upholstery that complimented for a smooth, beautifully crafted look. Great experience!

Delivery was prompt and perfect. I love my new couch.

change my mind, they scheduled to deliver one piece of furniture was not avilable at the time, but the date came, i did not hear from them, try to called and but end up with a "virtual assistant" which put me on an endless waiting loop. so I still can not reach anyone for an answer, I guess I have to make a trip to the store. noted the phone number is a local number but it direct you to the most incompetent virtual assistant, so 1 star now!!!

We are so happy with our experience at Ashley in Laguna Hills! Our sales rep, Nabil El Kami, was personable, knowledgeable and helpful. We are getting the recliner loveseat that we wanted. Very happy with many choices at Ashley. We will be going there for all our decorating and furniture needs.

Great experience! Nice recliner and fairly priced. Kevin O'Connor was wonderful to work with.

The delivery of our furniture went off like a perfectly choreographed dance. The driver called about 10 minutes before arriving, and when he rang the doorbell, the box was situated behind him, and he introduced himself and his helper to us. We welcomed him into our home and showed them where to place the furniture. Both agents were dressed in clean uniforms and extremely polite. They were clean and efficient in their set up and in a wink of an eye our recliner was set up. I tried it out and it was perfect. Our experience with the delivery agents was excellent. We give them a 10!

Diana was fantastic! Excellent salesperson, showed me exactly what I was looking for and saved me time and $. I highly recommend Diana, she made the process extremely Easy.

Nick was patient, soft spoken and provided a simple and easy purchasing experience . He was also very knowledgeable regarding the product .

Gus was awesome at Ashley Furniture store. He was super helpful, warm, friendly, and got us what we needed for our growing office!

Had a great experience. Everyone was so nice & knowledgeable. Delivery was set up quickly. Very good communication too.

Sales staff was very helpful but wished there were more stock options to see on the display floor.

Great products at this store, especially the artwork and accessories, and rugs, and Bill. The salesman was extremely helpful and excellent!

Gus at Ashley furniture in Laguna is fantastic! He really helped me with all my concerns and questions. He is knowledgeable and was a pleasure to be around. He went above and beyond and I greatly appreciate it. Also, got my favorite couch, yay! Thank you, Gus!

Jessie was AMAZING in helping my fiancé & I when looking for new furniture for our new home . He let us browse and informed us of any sales going on , then once we found furniture to our liking , he helped us immediately with discounts/sale and delivery dates . He was also very nice and easy to talk to , no hassling or hovering feeling from him at all . Definitely recommend this location and Jessie specifically if you’re looking to purchase new furniture ☺️

A complete waste of time!!! Turn away!! Went in ready to buy a bed and left hours later irritated and robbed. I got charged before even getting an invoice. Delivery fee is basically just a fee to assemble. They can deliver to your door for free. I got charged the WRONG AMOUNT!! And the manager basically said he couldn’t fix it because he has only been there for 2 months. Even after explaining the proper process to cancel the authorization he couldn’t deliver. Now I have to wait 5-10 business days for a refund to be issued.

This was my second visit to Ashley's. The first time was a few years ago and the staff were super friendly and accommodating. This time was the opposite. We were greeted very nicely by the first sales person on the sofa side of the store. Once we decided what we wanted to purchase, we looked for the same salesperson but couldn't find him. We wound up finding a gentleman named Rooman. He was not friendly, did not know a lot about the items we wanted to purchase, and seemed disinterested in us. We didn't have a large purchase but just the same we expected a courteous demeanor. We even asked if we could purchase the last item that eas on display and was quickly told no. Rooman wouldn't even go look for a manager to ask. Then when we went to pay, we showed a coupon. The cashier was even ruder saying the coupon was only good for purchases over $1000. Our coupon said it was for purchases over $100, and the cashier abruptly told us that the fine line said it was for purchasing in store items not an order. Well you can't buy anything in the store so what is the point!? Needless to say, we will not be returning to Ashley's and will not recommend them to anyone.

READ BEFORE BUYING, VERY USEFUL INFORMATION! Raja was the salesperson that "helped" us this day. We have bought furniture before at Ashleys but this has never happened to us. We ordered a lot of stuff and a 5 piece sofa for 6 people (we told the lady, Raja, that we wanted the exact one on display). When we received our furniture it was all wrong. The sofa had a love seat facing the wrong side. The guy who delivered was really nice and told me to check very carefully because once you have it in your home, it is very difficult for them to want to pick it up. So they took back the 2 pieces that were wrong. When we received the correct ones, I realized that they had given me a 5 piece sofa but it was for 7 people. One of the pieces was a love seat instead of a single one. I called the store like 4 times (each time they would open a ticket) and went there like 3 (they would also "open a ticket"). I spoke directly to Raja and she accepted she had made the mistake and talked to her manager but they don't care at all (Raja had charged me the incorrect size). Long story short, every time they opened a ticket, Ashley's said everything was correct with the order and couldn't fix the situation. Even the manager said, it's easier to get store credit than to get your money back. I was even willing to do that, but nothing. I ended up staying with the big furniture that barely fits my living room. :(

Terri Hunter was amazing!! She was friendly, helpful, caring and went far beyond any sales person in my life!!! Ashley supported her and went the extra mile to make me a lifetime customer that will recommend all family, friends and others that are in search of furniture. Thank you🙏 for your help!!!!

Our sales person was fabulous and we’re so excited to receive our new couches. The reason for my 4/5 is because we were also looking for club chairs but the color options were very limited so we’ll be buying those someplace else.

Great team, very helpful!

Shopping was quick and easy. Navid was informative without being pushy.

The ambiance is inviting, with a wide variety of options that make choosing a breeze—especially with the warm, helpful support of the lovely staff. It’s a place where everyone can let their imagination run free, effortlessly mix and match, and find just what they’re looking for.

This is our second time shopping at Ashley Laguna Hills. The sales rep, Nab, was very friendly, knowledgeable, and walked us through the store to get what we need. We are very happy with the selection that my wife and I made. Definitely will return back for thr third time to buy more furniture

Navid was very knowledgeable and helpful.

Our experience at Ashly was truly exceptional — and a big part of that was thanks to Mr. Hooman Raesi He was incredibly patient, knowledgeable, and sincerely kind throughout the entire process. It was clear that his priority was helping us find the right products for our needs, not just closing a sale. He took the time to answer all our questions, gave us thoughtful recommendations, and made our shopping experience smooth and stress-free. We also want to sincerely thank Ms. Terry and the rest of the team, who were all warm, helpful, and professional. The entire staff made us feel welcome and supported every step of the way. If you’re looking for a team that truly cares, This store is the place to go. Thank you all so much! 🌟🙏♥️

Miss Diana was great Phone reps;awful they didnt understand; different story everyone.

Such friendly and helpful staff

Shopped at Ashley for many years and still enjoy. They have good quality and variety of set which is our taste!

The saleswoman Hiba was so helpful and knowledgeable. They had all the items in stock which worked out perfectly.

Very helpful and friendly salesperson and great selection of furniture and mattresses.

Fred was helpful and located a great deal on something I wanted to buy

My experience with my salesman was great he didn't push me to buy. When my wife made her choice he got us the best deal.

Excellent showroom I found everything I needed and the staff was very helpful specially Dina very knowledgeable nice and helpful!

Great service with Kevin, the one who moved from Louisiana. He is friendly and helpful. The other sales people are not welcoming.

Loved worked with Hiba. So happy with our new couch, rug, and coffee table!!

They were so helpful! We were in and out in 10 minutes with our new rug!

Great experience! Very friendly staff! Furniture seems a lot better from years ago. Was very happy with service and the prices. One of the best furniture store experiences I have ever had.

Diana had helped me with selecting chairs and she was absolutely marvelous!!!

Hooman was incredibly helpful with everything I needed for my apartment. He was honest, friendly, and provided the best customer service I've ever experienced. Thank you so much.

Terri welcomed me into the Laguna Hills store with a smile. When I told her what I was looking for, she brought me to two wonderful chairs. She worked hard to get me the best price possible. I had been shopping online for months without success. I wish I had just gone to Ashley's and I'd have saved myself a lot of time! Thank you, Terri. You made my experience a joyful one!

Priced match an item I found somewhere else. Purchasing was easy peasy

Sales associate was very friendly and helpful. Good selection.

We had a fantastic experience at Ashley HomeStore! The staff was incredibly patient and helpful as we searched for our next bed. Everyone we interacted with was personable and made us feel comfortable throughout the process. A special shoutout to the manager, Jessica, who was amazing, and David, who took great care in helping us find exactly what we needed. Their professionalism and warmth made all the difference. Highly recommend visiting this location if you’re looking for quality furniture and outstanding service!

Great service and easy delivery process. Definitely will shop again.

Great costumer service and good prices

Easy process. Kevin was GREAT.

I had the best experience with Kevin O’Conner, sales associate in your Laguna Hills store. Kevin is very knowledgeable and professional. He totally listened to my needs and was able to show me items that suited my needs quickly. It was the first time I shopped for furnishings and decor in less than an hour. I am so pleased with my purchase and the service I got from Kevin. I will be referring all family and friends his way.

Bought a living room set. Very happy with the salesman, Bill. He helped us with all of our questions and had everything arranged quickly for delivery.

Kevin was so nice and knowledgeable and helpful he really made the day pleasant for us, a fantastic shopping experience.

Ashley warranty is a SCAM! We had a dining table with color peeled off within one year - well under their warranty! This clearly is a quality issue of the product. We requested replacement with pictures while the customer service insisted to send a technician to inspect. The technician was not able to solve our problem and made up fake things on warranty. Very rude, unethical , and unprofessional! Let him continue working at your company and drive more customers like us away!

The store is nice, and the sales rep was great. No issues with my experience with them. However, my overall experience is so bad. I had my furniture delivered as planned. They scheduled me two delivery dates as not everything was ready for the same time. We received a call saying that they were confirming we were ready for them. We got another call right after saying they had all of our shipment ready to be derived. Our bunkbeds were not supposed to come for another week. The arrived with my furniture and was upset that I was not ready for them. I mean I had another week before it was scheduled to break down the bed my kids sleep on every day. The two guys were upset that i was not ready with a 10-minuet notice. They helped breakdown my old bed in the room. During moving the old bed downstairs, they hit my drywall, and it put a small hole in it. As a customer with them working in my house I wanted to make sure they would bring it up to my attention as the homeowner and mistakes happen. They were just about done with their job at my house when i asked if they would be covering the damage. They took photos and said they reported it their boss and I would hear back from them to get it fixed. After waiting 3 weeks and not getting a call I called them. They pulled up my file and said they would not be covering any damage is the guys sent photos in saying I had existing damage. I was so mad. I had to wait 3 weeks for not a phone call or anything... I had to call and get the bad news. I told the lady over the phone that that is not correct, and I wanted my wall fixed. She got an attitude, and I asked to talk with her boss. She said that they would transfer me. During a 10 minuet wait I was hung up on. I had to call back and go through the process again. The boss and i finally spoke and she assured me she would be looking into this and get back to me. She told me up to 48 hours I would get a call back. 72 hours later and no phone call back. I got to call in again. At this time i was told they will not be helping me out and that they were sorry. This has not been worth my time or energy to get the wall fixed. I have given up on the fight and just wanted to share my experience with anyone who was thinking about buying and getting a delivery to your home. Make sure you check your walls and get photos of them before they come in. It makes me sad because I also work customer service and I tell my staff accidents happen. It all about how you handle them. This made me feel bad for the staff that they would be fired for making a mistake or something. Either way bad company experience and I will not be using your company in the feature.

Good selection; good prices. The customer support was outstanding! Terry should get a big raise

Gus was fantastic, he set us up with nice furniture and great discount, would highly recommend this spot.

Ashley has the WORST quality control and customer service! Our dining table which is solid wood as advertised started to show color peeled off in several areas only within a few months after the purchase, well under their one year warranty! They insisted sending their technician to repair. I rejected the repair option as the repair work we previously received not only did not resolve the problem, but also left significant harmful chemicals which caused severe respiratory conditions on us. The customer service has been ghosting our replacement request forever. This the first and LAST time we’ve sho at Ashley! Worst experience ever!

Kevin was extremely helpful, and would be one reason we would visit Ashley for future furniture requirements.

Both of the salespeople were fantastic! They were very helpful, friendly, and knowledgeable! I was able to meet all my needs in one stop. Thank you for your great service!

I had an extremely disappointing experience with Ashley Furniture. I went to the store expecting to see the actual furniture in person, but the manager only showed me pictures and assured me it would be perfect. Unfortunately, what I received was nothing like I imagined—it was much bulkier, didn’t match my space, and simply wasn’t what I wanted. The worst part? I tried to return it the same day it was delivered, and they refused to take it back. They claimed it was “in-home delivery,” so returns weren’t accepted—even though I was never told this clearly upfront. It feels like a scam: no proper in-store viewing, misleading communication, and no return option even within 24 hours. I strongly urge others to be cautious before buying anything from here. Make sure you see the actual product in-store, and don’t rely on pictures or promises. Very disappointed and will not be returning as a customer. Update: owner replied to ky review and offers help by emailing them the info but even after I did that they never contacted me! They just replied to review to say we care but in reality they don’t!!

Sales person Hooman was very nice and knowledgeable and helped me all the way.

We really enjoyed shopping you store. Alot to choose from. Dan was very helpful and was not pushy with his sales.

Friendly service, our sales man try to find every possible way for us to save money, Hootchy was at the when we arrived, he knew exactly what we needed it

I’m extremely disappointed with my recent experience at Ashley. At the time of delivery, I was not informed that I had the option to refuse the item, which left me with a product I’m unhappy with. On top of that, the salesperson misled me by claiming the items have matching color— it clearly doesn’t. I expect honesty and transparency when making a purchase, especially from a brand I’ve trusted and bought from in the past. When I reached out to request a return, the lack of support and flexibility was frustrating.

Great experience! Gus was super helpful in finding for me exactly what I needed at the best price.

Great experience, good price and friendly people

Kevin was amazing. You can tell he’s passionate about what he does! He’s very thorough and knowledgeable with all the questions we had. We couldn’t haven asked for a better experience! Thank you again Kevin!

Kevin was super helpful and extremely patient with us! We had such a nice time looking at couches with him. He’s really knowledgeable and went over EVERYTHING with us. I don’t think we could’ve asked for a better experience. Thank you so much, Kevin!

Very clean and organized showroom with professional and polite staff.

Navid is an excellent salesman I have bought many times from him and especially came to the store to buy more today . Keep it up Navid 5 stars

Salesperson Diane was very helpful and allowed me to decide what I liked. I only felt seen & but not pressured. It’s a beautiful store.

Hooman is an excellent seller! He was very professional, responsive, and helpful throughout the entire process. I had a great experience and would definitely recommend him to anyone looking for a reliable and trustworthy seller.

Very informative and willing to help.

The service at Ashley in Lake Forest is excellent. Ghus the representative there was very helpful. He helped us obtain the best deal. We are thankful for his help.

We had an amazing experience working with Kevin O. He went above and beyond to help us with getting our furniture. From the moment we reached out, Kevin O. was incredibly responsive and attentive to our needs. He made sure to understand exactly what we were looking for and helped us find the perfect pieces for our home. His knowledge of the products was impressive, and he made the entire process seamless and stress-free. Kevin’s professionalism, friendly attitude, and dedication truly stood out. I’m so grateful for his help, and we highly recommend him to anyone in need of assistance!

Gus was great! He helped us out when we were finding a couch for our school.

I went to see if there was a chair the reclining type w no swivel!!! Nick was our salesperson and he was great ! I ended up looking at one other store after having been in 4 already. 🤔 Ashley’s was CLEARLY THE.BEST PRODUCT AT THE RIGHT PRICE !!!😊🤩 it gets delivered this week I’m very excited and glad Nick was a big help!

What a wonderful experience. The sales person was informative but not pushy. The entire process was smooth!

No issues with the store itself but their protection plan charge is a hoax! I was recommended by the sales person to purchase a $450 plan to have the cleaning service as I have young kids and after almost 3 years of purchase I wanted to use that service for a few marker spots my child made on the chairs but the person asked tens questions and denied cleaning. I wouldn’t recommend anyone to pay for that protection plan.

Friendly service

Ashley had exactly the couch we were looking for. In addition with help of Dan we also purchased a coffee table & end tables and rug to complete our living room. We do not replace furniture often, it was nice to go to one store and feel we found a great price and quality. Dan was very knowledgeable about the different fabrics on each couch we looked at, which helped us make the decision.

We got the furniture that we wanted at a good price. We knew going in what we wanted.

We are pleased with the recliner, but it was the service we received during the delivery that set Ashley apart honestly. They let us know when they were coming, and they were timely and they communicated with me and then when they got here because it was wet and damp, they did not want the sofa to sit on my porch, which was covered. They insisted that they would feel better if they took it out of the box got rid of it And set up the recliner, which I was so grateful for they were very professional and kind and I would do

Love the deal we received and fast ordering

Visited the store for couch shopping, and was greeted by Kevin O. He was very considerate and informative throughout the conversation. Helped us narrow down what best fits w/in space limitation at our home. Although I did not walk out of the store completing a purchase that day, Kevin left a very good impression of Ashley. Thanks, Kevin!

Kevin O was very knowledgeable, kind, and most importantly, patient!

Great customer service, Dina was really helpful showing us the all the options and helped us choose the best ones

We came here to look at rocking chairs for our nursery with our baby set yo be delivered in a little over a week. We were helped by Gus, who was fantastic. He was attentive and helpful while still giving us space to browse and discuss among ourselves. Once we made a decision, he processed the order efficiently and confirmed our details multiple times to make sure the order and address was accurate. We had been hesitant to shop at Ashley after a horrible experience at the Santa Ana location, but Gus made our experience here a positive one. We will definitely return to Gus if we need furniture in the future.

Super impressed with the customer service provided by Bill at the Laguna Hills store and the wide variety of options available on the showroom floor. Found exactly the electric recliner needed following my upcoming knee surgery and a beautiful, quality-made, round 5-piece dining set. Received a 10% discount plus an additional 5% veterans discount. Applied a $100 Ashley's certificate from a Savi Ranch (Anaheim Hills) Ashley's Furniture event. Only thing I would recommend...don't pay for the setup service, as it's not needed for most people. It cost me $200, and they didn't assemble anything on the recliner chair. Just unboxed it outside and carried it to my living room. Plus, the dining table only needed the legs/base screwed into the table top. Dining chairs were already assembled. Super easy and assembly by 3rd party delivery staff not really necessary. Save your $ and just get it delivered to your door and set it up yourself.👌

I purchased a dining table from Ashley today, for delivery next week. I couldn't have been more happy with Nabil, the sales person that assisted me the 3 times I went in with questions. I'm a proud Gramma and wanted to know my son, his wife and my 5 grandkids would all be comfy at the table. Thank you Nabil, you're so kind and helpful, you're the best!!!

Great Shopping experience at Ashley , so much to choose from and Gus our Sales person was so patient because decorating your home should be exciting and fun thank you 🙏🏼

Diana Anderson at the Laguna Hills store is the BEST! She helped us pick the perfect couch & dining room table set for our new home. Not only was she so helpful, but the kindest soul ever! Will definitely be back & only buying from her! Ask for Diana!!!!

Hobbs was great and very helpful. No pressure just a friendly and welcoming smile

Nick, very professional and helpful.

The sale staff and manager was very knowledgeable and personable.

Nabil was very helpful he even moved night stand to a different area for us to compare color. He wasn’t pushy and very polite.

The sales staff was considerate of our initial preference to just walk around by ourselves and get an overview of several categories to help furnish a newly-purchased home. When the time came to begin asking questions (even though we started with a discounted table lamp), “Kevin” was there to answer questions in the middle of another transaction for him. When he completed that sale he fully returned to us and we ended up purchasing eight lamps, a standing mirror and high probability purchasing a set of two leather electric recliners. We found the staff to be highly knowledgeable about their inventory and attentive - but not overly aggressive - to our needs.

(Translated by Google) Thank you very much for everything, everything was very good, they treated me very well, the person was very polite and very attentive, thank you (Original) Muchas gracias por todo todo estuvo muy bien me atendieron muy bien la persona muy educada y muy atenta gracias

Kevin was courteous. Not pushy, very helpful, and a delight to work with.

Navid, our salesperson, was very helpful!

They have more affordable furniture but the quality is just the worst. The fabric and filling are the lowest of quality. After a couple of months, you want to throw the whole sofa away. We do not have pets, smoke or eat on sofa and the fabric has an awful smell. I have a 15 year old cream colored couch from Macy’s that has no stains or odor. From Ashley’s, I bought a couch, love seat, sofa bed and pressured to buy an over $3k Tempur pedic mattress that is literally a pain in my back. So yes, furniture prices good but it’s not worth the money. Also they really try to sell you a mattress because that’s how they make the most profit.

We had a great experience with Dan Nguyen at Laguna Hills Store. He was very personable, professional, and met our needs. We will definitely go see Dan to buy our next bedroom set.

Great sales associates, great selection and fair price.

Good, quick and easy ordering. Thank you Jesse for your excellent customer service

Our sales associate was knowledgeable and very helpful with our purchase. The manager Jessica was insightful and helped us choose a protection plan. Can’t wait to enjoy our new couch!

Recently purchased some furniture for my apartment. Very happy with the furniture and the service provided in store. Both Kevins are amazing! Thank you both for the help!

Awful customer service. My husband and I went in to shop for a new mattress and, unfortunately, were assisted by Fred. He never asked about our budget and immediately directed us to the most expensive option. When we mentioned it was out of our price range, he responded, “No problem, I’ll call to increase your Ashley’s card limit.” When he realized we weren’t sold on the idea, he showed us other options, but when we asked for an out-the-door price, he kept throwing out random numbers and repeatedly went to speak with his manager without ever giving us a clear answer. The whole experience was frustrating and unprofessional. We will never shop here again and definitely won’t be recommending it to anyone.

Terri and Diana really took great care of me! Kudos‼️

Really bad customer service , the misleading sales. The in store sales representative are really providing misleading information to make sales. And after the item gets delivered the customer care are shamelessly rude and unhelpful. The sales representative first provided completely wrong information given the item was not on display we went by the recommendation. On delivery we uncovered the item was not at all like the one promised. When we reached out to customer care they said store should be the one to take care. On calling the store they plainly denied any help. It’s really sad that we buy so costly items from such famous and branded stores which in turn do not care about there customers and are running a not so friendly business with zero accountability and responsibility

Was greeted as I walked in . The person who assisted me didn’t make me feel rushed and gave me time to look around as well and answered questions .

I felt like prey with vultures surrounding me. I was approached by 4 sales people, before I even had the chance to look around. Sales team needs to make it a more pleasant experience for customers when they first walk in the door. Not making customers feel the pressure to buy when you haven't even looked around. They follow you closely, trying to compete with each other. All I wanted to do is browse. I had comments, if anyone asks, tell them I'm helping you. But they weren't at the time. I was obligated to nobody. I also felt that they were staring at me just waiting for me to need assistance. It was very uncomfortable. Fortunately, for Ashley's Furniture, I found what I was looking for at a great price. I approached a sales person, Nabil, asking for help purchasing items. He was amazing through out my purchase. Super friendly. After I found my ideal living room furniture, my experience was quick and pleasant. I just wish the sales team didn't act like vultures. It's too apparent they work on commission. Very happy with purchase.

Always found knowledgeable and helpful people here.

I cannot say enough about Nick (Marwan) Kassouf the gentlemen who helped me and my sister the day we came in. He was so lovely to us with his "non salesy" approach to us. He made sure we were taken care of and checked on us until we were ready to talk to someone about our next steps of purchasing and working with him to decide what to do. Ashley furniture is such a beautiful store and I am so excited for the furniture I purchased and how easy it was to feel as though we were in good hands! Thank you Nick!!

Ashley at Laguna Hills has been very helpful to me. I’ve had many questions about decor and all the representatives have been wonderful..

Ghass is very helpful & knowledgeable to the products! 👍🏻

I got what I wanted quickly and easily, having been in previously to shop and ponder. Now just waiting for delivery.

I really recommend you go shop here as i have done that for over 15 years and iam always happy with my furnitures. My sales person to go to is Navid Bakhtiyari and i have been purchasing everything that i need from him and him only. His personality, Customer service , cross selling, intelligence is outstanding and his product knowledge is so great and he makes you understand the difference btw Furniture’s and specialty Mattresses, As it is very important for us to know what we are spending our money on. I really appreciate everything Navid has done for me and my family as we will always go to him if we need anything. I really recommend you to visit him in person as you will be in such amazing hands. Thank you Dear Navid .

They are extremely helpful and don’t push too hard. Would have been 5 stars but they didn’t tell me there was a free delivery option. They charged me over $100 when it should have been free.

Loved working with Kevin and finally finding all the new things I need for my current remodeling of my new home!

We had excellent service from Kevin. Great store to shop in and very good prices too!

I knew what i was looking for and was helped very nicely and efficiently to make the purchase. Great experience that was clearly better than other large furniture stores.

We were helped by Talib and he was very good

Diane met me at the door when I arrived, she was super pleasant and helpful. Once I decided on what I wanted, she was extremely knowledgeable professional and kind! I had so much fun working with her. I can’t wait to come back and buy more furniture from her!

We had a great experience buying a new sofa here! We can’t wait for it to be delivered, and a big thank you to Fred for making the seemingly daunting process of buying new furniture, a breeze!!!

Navid was such a great sales representative! He was so accommodating and gave a great deal on a bedroom set! I definitely highly recommend him and we plan to use him for any other future purchases!

It was really nice being able to get dedicated and knowledgeable help from Eugenia. She was able to help me select the perfect couch and outdoor furniture for my new apartment in a timely manner!! Thank you so much for your help!

While I am new here I didn’t aware buying a bed and mattress do not come with a foundation naturally, I have to go back to buy a foundation separately. This resulted into severe delay and reordered. I believe sales team should be trained to remind clients so, as I am sure many mover won’t expect this is separate buy

We came in to compare and Bill Breen did a fantastic job of giving us what we actually wanted.

This company still deals in scam warranties. They sold me a $500 5-year furniture warranty on a bed that fell apart in 2 years, and are telling me that the nature of how the bed fell apart is not covered under warranty.

Browsed the store 30 minutes. Was not approached a single time for assistance.

Store is very friendly and suggestive. Good but delivery is bad. Partial delivery and outstanding is more than two weeks behind. Assemble ???? See the picture.

Got all my new apartment furnishing for a great price

They are willing to go out of their way to sell you something, however try to get a warranty repair or replacement and your in for a long battle with and overseas call center. I rather have all my teeth pulled then do this again. Never going to shop at this place again.

My husband and I were stalked by a sales associate as we attempted to shop. It was quite uncomfortable and led to us leaving.

Excellent. The salesperson was very polite and informative.

Gus was an absolute legend. Very knowledgeable and attentive and helpful.

The design is luxurious and sophisticated

Gus N. was awesome and accommodated all of our needs, wasn’t too pushy and very patient with us including my 3 year old daughter. Very satisfied with our purchase here at Ashley Furniture store.

We had a great experience with Terri, she stayed 45 extra minutes to help us with searching for a couch. She was knowledgeable, patient, and worked very hard with us. We will definitely be coming back to Ashley next time we need furniture.

Cool

Nick was very knowledgeable on products. He helped us fine everything we needed.

Have tried to call at least eight different times. They have a virtual assistant answer the phone. When I finally got through an agent hung up before they even said a word. I could just hear operators in the background. Awful customer service.

I had a very good experience with Ashley. Thank you for getting my furniture in my home in such a timely manner. My chairs were back ordered, and the manager of the store made sure, as soon as they were in the warehouse, to get me scheduled for delivery. I could not be more grateful.

Excellent customer service and beautiful furniture! Nic is great and honest sales person.

Salesperson Hiba was very easy to work with. Knowledgeable and competent!

We had the pleasure of meeting your trusted advisor Mr. Navid Bakhtiary at the Laguna Hills location. He was brilliant & made the experience fabulous. Navid took the guess work out of everything making buying a bed & mattress a nice event! WOW. I’m recommending him to all my friends & family. Lori Shelton

My husband and I purchased a couch from Ashley furniture today. We were very pleased with the service we received. Bill was outstanding and patient with us. He helped us find the perfect couch for our home. We highly recommend him!

We walked in looking for a rocking chair and found one that will work perfectly. The sales person “Eugenia” was fantastic. We also bought a picture for our living room. It was a great experience.

My dining table comes yesterday and it has damaged on top board . On chair has damage. All of legs of chairs wasn’t balanced.

Dave was our sales rep and he was very helpful and professional. We were very happy with the bedroom set we picked.

Gus was awesome and took great care of us. He was super smart and knew exactly what we were looking for once we explained what we wanted. Would definitely recommend

Worked with Ghassan and he was awesome! Was a really great shopping experience, he was very helpful without being pushy, which at other places has been a real problem. Because of him I will definitely be back! We ended up purchasing a bed, mattress, dining room set, and living room set!

Complaint on a recliner sofa delivered and not working. Waiting to hear from customer service.

We had a terrible experiance at this store. We spent 30 minutes with the sales person, Gus (Ghassan Nasir) when we couldn't make a puchase, Gus started yelling that we wasted his valuable time while other customers are wainting. I definitely would not shop or recommend this place.

Enjoyed shopping in this store, Terri have made furniture shopping easy.

Thoriza was excellent. She was both knowledgeable and pleasant to work with. She gave the time and focus necessary to respond to our needs while giving us the best deal possible.

Great experience buying furniture, didn’t feel pressured, got the best deal. Terri was very helpful and we are happy with our purchase. Thank you

Great sales force

Found what I liked on line. Visited the store to see it. Bill Breen took my right to the bed. He was excellent in explaining the deals to get the best price and free delivery and setup. The whole transaction took less than 20 minutes. He was cordial and very professional. Loved this experience.

The selection of recliners was very good though they could use higher backs for head support for taller folks. The sales rep was very helpful and very patient with me and my two sisters. I’ll return for another visit and take my time to choose the right chair.

Thomas and one other didn’t get message to our sales person Diana. Called 3 times. She NEVER got messages.Not good for customers or business. They s/b FIRED for lies to customers. Our sales person Diana was great. She went above and beyond to accommodate us as customers.

Diana was very helpful and knowledgeable. We are very happy with our decision

Navid is incredible!!! Top professional, and knowledgeable, respectful and courteous. I had some specific things in mind, and he helped me complete my vision. Helped me with “Black Friday “ prices too. VERY good experience. Thank you so much!!

excellent service! Showed me all varieties of what I was looking for. Assigned other people to help me with delivery. Hi how you doing?

Very nice showroom and amazing customer service! Diana was the sweetest salesperson we've ever worked with. She was so knowledgeable about the products and made us feel confident in our purchase. She gave us time to think over our decision and gave us an awesome experience!

I like the design and quality of Ashley furniture. I bought a sofa, two beds, and a dining room set during Black Friday deals. My salesperson, Nabil helped me so much to find the right furniture for me. I highly recommend this store to new home owners.

Jesse Our sales rep. worked hard to get the best deal for us. Thank You!

We had a privaledge to shop from Gus from this store he was extremely knowledgeable and amazing service. He is a wonderful asset to the company

Gus was really helpful! No regrets going to the Laguna Hills branch! Definitely won’t be our first time shopping from this branch!

Ms. Shima, the salesperson was very knowledgeable about the store products and patiently assisted me in selecting great furniture. Very organized and beautiful showroom. Thank you, Ms. Shima. The store manager, Mr. Gus was very helpful in finalizing the sale.

KEVIN HUYNH WAS GREAT. No pressure sale. Great savings from Kevin.

Fantastic store with even better service. I had the pleasure of being assisted by Bill, he was absolutely amazing and extremely knowledgeable about all the products. I never felt pressured to buy anything. He really took the time to get to know what I was looking for and helped me choose the most perfect couch. Buying new furniture can be overwhelming, but it was a seamless process. Even on my way out started chatting with another associate named Diana and she was so lovely and helpful. I definitely will be back for my next furniture purchase!

Good quality Great deal Excellent help from Diana Very prompt delivery

Eugenia was extremely helpful and the sales process went very smoothly. We are expecting delivery tomorrow and excited to have our new couch

Friendly and helpful staff

We have been Ashley's customers for a few years and service has always been nothing short of excellent. We are always taken care of the moment we set foot in the store. All the salespeople that we have interacted with have been helpful and friendly with unparalleled professionalism. Fred just helped us purchase a Tempur-Pedic mattress--he tended to all of our needs and in the end made sure we got a mattress best suited to our individual profiles. Fred is a fantastic salesperson who always has the customer and their needs front and center.

Very good service, very beautiful furniture.

Very friendly and informative customer service. We are very happy customer.

Seevice was great . No pressure. And very informative.

Had a wonderful experience! Shopping at Living Spaces for furniture was night and day compared to a couple other big name places I went to. Staff doesn’t make commission so prices are vastly cheaper, people were incredibly helpful, without making you feel like a piece of meat to be exploited, and the sales lady who helped us was genuinely caring about the product she sold. Selection was great! I would never shop elsewhere for furniture again.

We were shopping for a power lift recliner. The store had a good selection at various price points. Our salesman, Dan, was very helpful. We purchased one that perfectly met our needs and expectations. 3/5/25 update: We were so happy with Ashley Furniture that we returned today and purchased a queen sleeper sofa and loveseat. We visited several other stores, but Ashley had the best selection and price. Kevin was our salesman and he was very helpful.

We bought some outdoor furniture and chairs. Nabil was very helpful and patient no high pressure sales just providing the information we needed. Ask for him if you go.

Ghassan was very patient and helped us pick out the perfect couch! He was very knowledgeable and helpful!

Felt like we were at a car dealership with the amount of pressure they throw at you immediately. After trying one chair the guy was trying to put our info down to sell us the chair 😬 would buy online just to avoid that overly pushy salesman.

We had a very pleasant experience with Navid who showed and sold us our new family room furniture. He was always there and seemed to know when we had a question without “following” us around. Navid was helpful and informative about the material used and the colors available for each sofa and recliner.

Furniture is over priced for the quality. Problems identified at delivery were ignored or given some bizarre explaination that the furniture is suppose to be that way. Additionally, we were not aware the “sold as us”, no returns allowed. All sales are final. Would have NEVER purchased if this was presented to us by the salesperson.

I had the pleasure to have met Navid at this location. He was very welcoming and helpful from the moment we stepped inside the store. Navid asked what we were looking for, pointed us in the right direction and we made our purchase that same day. Can’t wait to enjoy our new sofa.

Very happy with the customer experience at this store in Laguna Hills. Nabil was first class. Thank you again Nabil

Love my sofa table good quality very happy after I ordered did not know they charge for delivery

The salesman knew exactly what I wanted, showed me three choices and it was very simple. Very helpful.

We have not received our latest purchase. It was supposed to arrive in 10/31. No response yet from the store.

There was a nice person and her name was Hiba, she helped me a lot and she spent a lot of time helping me get what I need, she went above and beyond to help me messure everything and made sure everything was perfect. I definitely recommend asking for Hiba if you go to ashleys.

I was there with my wife. Diana was so helpful. She show us all the options, she was so friendly as well. When we finalize the payment, store manager help us too. Highly recommend to everyone.

My experience was excellent

Great store.

The saleswoman was very helpful. The Fed Ex driver delivered the rug to my neighbor twice. Turns out the address was wrong even though the address at the store was correct. The rug has big wrinkles in it. See the photo. If there’s a solution to this, please advise me.

Love the staff they give you such great personal service ! I have been buying from Ashley’s for many years .. love the prices and the styles .. never have to return anything ! I recommend then to all my friends and family who also continue buying from you! Thank you Ashleys for all my pleasant shopping and great furniture! Dan has been amazing !

The sales person Gus and the store manager at Laguna Hills Ashley furniture provided an excellent service.

Great experience for us at the store and at delivery.

Ashley store needs to add at least one week return policy for small items, other than that they provide great customer service in the store.

Good service

Love my new table and chairs. Love my sales associate and delivery guys. All so friendly and professional. Thanks for everything

The gentleman assisting me was polite, friendly, knowledgeable, helpful, and competent. Delivery was seamless. Quality of the sofa is excellent. Large variety of options for furniture.

Great service. Thank you

Good experience in store, efficient delivery and setup.

Excellent customer service

(Translated by Google) I was still short of a corner table. I was told it would be delivered in October but it was already November 2nd and it was not delivered to me. The product still had a strange smell and the service was chaotic. The salesperson would not answer calls or return calls. The impression was poor. Comment! It’s just that the following product was not given to me (Original) 还少我一个角桌没给，说十月给结果今天都已经11月2号了，也没给我送来，产品还有一股怪味，服务混乱，销售人员电话不接不回，印象差评！就是下面这个产品没给我

The best service I ever got. Gus is very nice and helpful.

(Translated by Google) Their furniture is useless and they are very thieves, they treat you well to sell but then you go for the guarantee and they don't fight you, I won't buy there again 😡 (Original) Sus muebles no sirven y son muy rateros te tratan bien para vender pero luego vas por la garantía y no te pelean no vuelvo a comprar ahí 😡

Both Shima & Nabil are awesome! They are professional, kind, knowledgeable, not pushy and just make every experience fun!

Salesman was pushy. Kept asking if we need additional items when we were very clear about what we were there for. I spotted the right item, it one he tried to show us and said delivery wasn’t available for the sale item. Wouldn’t be surprised if he made that up so we’d buy something more expensive. I got lucky and got a decent piece for cheap at Ashley.

The bed is beautiful and complementary in my son’s bedroom, and the Delivery team did a great job assembling it when it was delivered.

I tried every way I knew to buy new $900 chairs from them. I moved from out of state to an assisted living center to CA. The lawyers stopped the transaction, not once but many times . I will never do business with this company again. Roasted in hell Ashley.

We had a great salesman, Jesse, but received one of our pieces of furniture broken. It was finally replaced after jumping through hoops. That new piece had a mis-aligned drawer. Twice weve been told they are sending a new drawer. Its been months. NO drawer, no communication. We give up. We just wont buy at Ashley again.

My husband and I are customer for Ashley for almost 8 years and today we had one of the best experiences in the Ashley furniture store in Laguna Hills. Navid was the person helped us today and we purchased dining set and furniture. Navid was super patient, helpful and kind and helped us to find the right stuff that we needed. I just want to give the store and the manger 5 star and gave Navid even 6 stars if possible for the great customer service.

Diana helped us out amazingly she pointed us right where we wanted to go and gave us all the answers to our questions plus more

We went to Ashley's Furniture to buy my parents a new bedroom set. A huge shoutout to my girl Diana Anderson. She was efficient, helpful, kind, and friendly. She was not pushy and let us browse the store freely. She made our purchase process so smooth. Thank you so much for your help this evening. Diana is awesome. Buy your furniture from her. You are in good hands with her.

Wasn’t quite sure what I needed for our living room that was both functional and fit our home décor, but Diana went above & beyond to help us find the perfect pieces. She was so patient with us, amazing customer service!

Contact number just sends you in circles with the automated machine. Not good customer service.

Stay away.. This is what happened to me. I declined the 5 year warranty and realized I still got Charged for it. Called the sales rep and said she would call me back. Never heard from her. Then called corporate office, no answer, called multiple times. I used their Interest free 12 month CC. So now I am dealing with the CC and Ashley furniture. This has taken way to much time. They took off the 5 Year warranty but then charged me the full price and not the sale price. If you have a lot of time well maybe you can deal with this. I don't I will NEVER shop here again

My husband and I had a fantastic experience at Ashley Furniture thanks to Bill Breen. From the moment we walked in, he welcomed us with warmth and politeness. His customer service was excellent—he was knowledgeable, attentive, and made the entire process enjoyable. Bill provided us with an overview of furniture fabrics, mechanisms, Ashley Furniture's warranty policy, and more. We highly recommend visiting him for your furniture needs. Thank you, Bill.

Laguna Hills Store I purchased a sofa sleeper. I did not approve the extended warranty when I went to check my invoice I noticed that they included the warranty I told them I did not want it I opened up an account with synchrony CC and I noticed they did not take off the warranty to me this is a scam sales rep Hiba A.

Customer service: Excellent, very chill atmosphere. Sales personnel lets you walk around without hovering over your shoulder pressing on you buying something. Store: Clean and very well organized. Good lighting, and a decent amount of choices between sofas, beds, decorations, dining tables, etc. Prices: Seemed overpriced (Maybe it’s just me,) seemed higher than Jerome’s and higher than Living Spaces. Product: The quality of their products seems lower than that of Living Spaces products. Lower quality of leather, and fabrics. When it comes to Ashley’s and Jerome’s product quality, it seemed and felt the same. But maybe it’s just me!

Highly recommend Ghassan Nasr since I walked in he help me gave me some distance to browse around to select my needs ! Very knowledgeable explains to me about the products and we will definitely coming back to buy more furniture from him.

Great customer service from our sales associate Gus. Would recommend asking for him when coming to Ashley’s.

Gus was an amazing salesman! He gave us space and time to find what we truly wanted. I was very happy with the service. Thank you Gus!

Shima was helpful finding us the right mattress.

Gus helped us out and was very friendly and pleasant to work with!

Gus was great. Very helpful with information and closing out.

Very great experience at this store. Shima was so helpful in assisting us with questions and figuring out the best orders and deals. She spent a lot of time with us and we really appreciate how friendly and helpful she was! Would recommend!

I’m really satisfied for shopping in Ashley by Shima , she was really nice and helpful. I recommend this location for every one .

Was looking for a sectional and found exactly what I wanted with Bill’s help! The whole process was very transparent and pleasant

Gus was extremely helpful and patient with us until we made our decision. He's a great asset to Ashley.

Gus provided excellent service. Very knowledgeable and patient. Highly recommend.

Eugenia StJohn is the absolute best!!!!!

Had a lovely experience at Ashley Home Furniture. Eugenia St. John and manager Jessica were wonderful to work with. Great options at reasonable prices.

Gus was so helpful and made my purchase quick and easy!

Eugenia is wonderful. She helped us get furniture for our guestroom and also for our outdoor area, and there was no pressure to buy whatsoever. She didn’t try to oversell us anything. She explained all the details of the items we were interested in. She was very patient after we needed multiple trips to the store to in order to decide. We are glad to have met her.

Terrible service and quality. The TV cabinet arrived with a crack on the first day. After paying all the fees, including installation, the salesperson said all the furniture would be delivered in half a month. However, only part of it was delivered on the scheduled day without any prior notice, and it was split into two shipments. They haven't proactively contacted me about the delivery of the remaining items. When I called, one employee said it would be mid-next month, while another said I should pick it up myself. Later, they told me to visit the store again. Buying furniture from them makes them feel like gods while the customer ends up being the most exhausted and heartbroken person.

I just purchased furnitures from Ashley! Loved the two items that I got. Gus was so helpful, didnt bother me when I needed to look around the store (: he helped us through the process and it went so smoothly!

Ghassan was great! Helped me with everything I needed.

Nick was outstanding.Attentive to all of our needs and stuck with us until our furniture dreams came true . Vern was also great and helped us navigate the process smoothly.

Nick and Vern were amazing! Very sweet, patient and extremely helpful! They listened to our needs and made perfect recommendations. They both went the extra mile to make sure the items fit our budget. Will be back for more!!

When we walked in, Ghassan greeted us right away and helped show us the couches that met the needs of our home. He’s very knowledgeable on the different models and structures of the supply here, making our visit so efficient. He was very friendly and helpful - definitely recommend shopping here!

I lucked out and had the store manager as my salesperson. I knew what I wanted before I walked into the showroom. She showed me the sofa bed with the features I preferred and in the color I had selected. The sale was completed quickly, a delivery date and time selected; then I was on my way.

Dan was amazingly helpful. Took his time showing us so many options and configurations. We had a great experience and we’ll definitely be back.

(Translated by Google) Very nice and attentive to those I spoke with… very good promotion of the products in their store (Original) Muy agradable y atentos con los que hable… muy buenos promocionado los productos de su tienda

Ordering the furniture pieces we needed was quick and easy. The salesperson was so helpful and knowledgeable.

Bill is great! Really appreciated working with him.

Hassan it’s the man you want to come and visit here , excellent service really attractive and patient honestly one of the best experiences regarding costumer service … he cares for what you need !!

Ghassan N. was amazing with us very knowledgeable and expert very passionate and patient with us definitely will come back with him . Thank you Ghass.!

Good furniture but overpriced.

Great service! We can always find what were looking for here. Thanks to Gus for all his help!

Bill Breen at the Laguna Hills location on El Toro was awesome. We have been looking for a mattress for a few weeks, beginning to feel like Goldilocks! Bill was excellent in helping us find the right mattress for us, he listened to what we wanted and our budget, then steered us to several options. He encouraged us to lie down for five-ten minutes to make sure we were really able to test out each mattress. We feel Ashley gave us a great price also! This is our second furniture purchase at this Ashley Store and we would definitely recommend them and especially Bill Breen!

Very personable.

Gus is very friendly and helpful. Highly recommend him to be shopping guide

They were great, did not follow me all around the store and helped when I asked for it. Nabil was amazing

I had purchased furniture from a different location and if I hadn’t had the pleasure of working with Nabel who just happened to be working at that location I would have never done business with Ashley Furniture again! I actually went to the Laguna Hills location and had the opportunity to work with Nabel the salesman and the manager Gus there and not only did they help with making everything right I purchased additional products from them. Thank you for your professionalism and integrity!!

Our sales representative bill was very knowledgeable and got us everything we needed in a timely fashion. I would definitely be going back to get the sofa and chair we couldn’t purchase at that time due to his kind and friendliness.

I have to talk about our experience at Ashley Furniture in Laguna Hills. We've always had a good reception by a salesperson as soon as you step into their showroom. This time we were greeted by Lama Jandali. She asked what brought us into the store today and we said we were looking for a new bed. While enroute to the mattress section, she asked what type of bed we were looking for. Now we've been in there several times and had two that were on our short list. Lama explained both mattresses selling points and she was very knowledgeable with her products. She didn't pressure us or try to steer us to the more expensive one. Lama gave us foam pillows to try and they were great. After going back and forth lying on each bed, we finally decided...yes...on the more expensive one anyway. It was just a bit more firmer than the first mattress. So we asked Lama if she could swing some sort of deal with the Stearns and Foster (Cal King), the two foundations and the two pillows. She went over to her manager and came back with a deal that we thought was fair. Lama was so helpful and didn't try to force anything on us. She was very personable and everyone should feel at ease if Lama greets you at the door! Also, we had the bed delivered today, 6/21/2024, everything went as expected but we were short one pillow. We went back to Ashley's and spoke to the manager, Jennifer. We explained the shortage and immediately, she made it right...done deal! Overall a great experience and highly recommended.

Gus was amazing, I came to buy a $700 piece and I ended up buying a beautiful $3,000 piece. He was great and you guys will see me again

Had the best experience with Bill Breen today! Bill was super knowledgeable about the product and walked us through all of the options; costing, financing and delivery options. Bill even recommended a removal service for the couch we are replacing! Best sales/customer service I’ve experienced in a long time. Thanks Bill, you are amazing!

Bill was very attentive and helpful. While we have not yet received our furniture, out shopping experience and the customer service from Bill was great.

Kevin Huynh made it possible to leave the store with what I wanted at the price I could afford. Very impressed with his patience and professionalism

Fred is amazing, he did an amazing job . He was so patient and very professional. Thank you so much for your time fred , we will be back again for more furniture.

Best experience shopping for home items EVER! I cannot even express my level of satisfaction with this store. It is clean, well staged, wheelchair accessible, and has wonderful employees! I took my very disabled mother to this Ashley on El Toro and when we entered a lady named Diana came to help us. She was so pleasant and immediately greeted us. We told her we were looking for a mattress, frame, and recliner chair. We then followed her around the store just learning so much about the products! Diana knows EVERYTHING and the one thing we stumped her with, she went and found the answer in seconds and came back eager to share! She was a joy to be around. We were in the store for a few hours and she assisted my disabled mother up on beds to try their firmness and helped us push the wheelchair around the store. We laughed with her a lot and really enjoyed our afternoon shopping here! She got us a great delivery date and just can’t even say enough about how lovely she is! Thank you so so much!

Diana was very warm and knowledgeable and made us feel very comfortable. She took her time with us and gave good advice. If it wasn’t for Diana we probably wouldn’t have purchased all the furniture for our new home that we did. Such a wonderful experience !!!

Gus was wonderful! Very knowledgeable, kind and a no pressure salesman. We appreciate your time Gus. We will be back.

Found the perfect bed frame and mattress. Gus was the most helpful. Will return for any additional needs.

Gus was a great and efficient salesman. I will recommend him to everybody.

Gus is 5 stars. Very helpful and honest.

Gus was awesome, thank you!

Gus is really knowledgeable and friendly. He helped me a lot and was patient to answer all my questions. I really enjoyed the buying experience today.

Gus is amazing and so quick!! Wonderful and easy experience!

Gus was so awesome and so patient with my family and he got us the best deals here I highly recommend him when you come to buy your furniture!!!

My transaction with Ashley Furniture and with assistance from "Fred" was seamless. Sadly, I was subsequently contacted by Ashley and told that my on-line transaction did not work because a third party contractor could not validate the transaction? Sales Assistant Fred was apologetic and asked if I could come into the store to properly re-purchase the product. They will give a $100 discount off the purchase price.

Great service

Good variety of furniture. We were shopping for a dining table and chairs. Bill helped us. He was very inform and helpful without being pushy. We bought a table and 6 chairs. Great experience!

Gus was super awesome! Very helpful and super patience with me and explained everything I needed to know!!

Lana Jandali, a very sweet Lady who helped us in her best ability to help us to buy the bedroom set that we needed! She is very kind, attentive, patient, knowledgeable & she understood our needs! My mother who was with me absolutely loved & trusted her! Best luck to you Lana, I’ll be back & thank you! 🙏

Gus was helpful and efficient

Gus was very helpful and was able to get us a great deal!

Gus was so great, very acknowledgeable, helpful about everything, super nice !

Vance and Dan were FABULOUS. I am new to Ashley furniture, this was my first visit but it won’t be my last. Thank you guys!!!!

This Ashley store and the staff were awesome and friendly, especially Gus. He helped us find what we were looking for and for a good price. He was knowledgeable, witty and all around a great person to work with. We will 100% be back to see him in the future for further furniture needs!

Sales Rep, Diana was awesome. Completely helped in the most gracious way. Hooked us up with both a gorgeous bedroom and living room set. Gave detailed info on each piece. Extremely happy with working with her.

Easy dealing, good discounted price. Gus was nice to work with.

Ghassan was wonderful working with at Ashley Laguna Niguel. He worked best prices and honest with great customer service skills. I bought sectional and cofee table set and love Ashley quality. I went to their Santa Ana and Huntington locations but this store was my Great experience. Loved it!!!

You company has the worst customer service I have ever experienced. I was in a "help" chat on your website where I kept getting redirected to a new agent that made me reverify who I was three times before I stopped trying and called. Given this was only three times but a 2 to 3 minute delay for any reply from the agent turned this into a 17 minute chat that still didn't answer a simple question. Once I called customer service I was meet by AI who proceeded to ask me the same question 7 times when I was asking to speak to a representative. All of this was needed to confirm if premium delivery included removal of the old furniture. This is a service that is offered by every single store and online so something that simple should not have been half an hour to get an answer for. The store I bought it from didn't even answer when I tried to call them first during working hours. Great furniture or not, this will be my last purchase from your store if takes that much effort for such a simple question. Even when I finally reached customer service it took asking 4 times without being prompted for some scripted question to get a simple NO we don't remove your old furniture.

Great store with friendly staff. The quality and durability of the products are exceptional. Shipment was good. Lana did a great job showing different products.

Gus was extremely helpful and had the best deals! Thank you for everything.

Only had floor room model of office desk, but took 30% off the cost. Thank you!

Amazing service In particular there is one his name is Nabil he is amazing he helped us find the perfect couch. He dosnt just want your money like other places he really wants to help. We had a fair and honest time there!

Gus is the best. He helped us with our purchase and was so patient and honest. I would recommend working with him when you’re coming to Ashley Furniture!!

If you want a good experience at Ashley, you need Gus!!! He was so wonderful and extremely helpful with all of our needs! He made shopping for our first couch fun and easy! Nothing but great things to say about Gus!

Gus helped us out today with 2 mattresses and box. Super helpful, knowledgable and friendly. What a nice guy!

Love this Ashley Branch. Vern is best! We already loved their product but he helped us confirm that the product we chose was the perfect product for us. He was very thorough, honest and detail oriented. No pressures from Vern, he was just a great guy! Will buy a couch here soon! ✌🏻

Gus is the man. No pressure, he just wants to Help. What a great Guy. I left the Store very happy.

Gus was great and super helpful

Had a great experience working with Gus on multiple purchases.

Went in today not one person acknowledged my husband or I . Not until about 15 mins later sales rep came and asked if we needed help. We will be taking our business elsewhere.

Thanks Bill was very attentive to my needs and took care of me and my mom.

Gus was very helpful, informative, and patient. Would recommend!

It was a great experience! Ask for Diana, she is helpful, kind and not a pushy sales person. Definitely will go back for more furniture!

You gotta ask for Gus, he is the best salesman, so nice easy-going, very knowledgeable, zero pressure, super helpful.

Literally, the greatest furniture store in the Country! My wife and I have bought 2 Ashley’s bedroom sets from the East Coast to this West Coast location… as well as 2 amazing Ashley’s living room sets! I walked in, and Diana asked if I needed help, I said that I was ONLY looking… NOT going to buy today. She was super chill and said just to let her know if I needed any help. I then found an amazing sofa bed for our Den and with this crazy economy, it was priced VERY reasonably… so I waved to Diana and she helped me BUY it on the spot!!! I’m Soooooo Extremely happy and will always come back to Ashley’s for all my furniture needs in the future. And I’m definitely going to make sure that DIANA helps me!!!!! (OHHHH, and look at this CRAZY deal for a King sized bedroom set, I didn’t need it. But you can sometimes get INSANE DISPLAY DEALS:-)

The best California furniture buying experience in my life. I walked in, I was greeted by Diana. I explained what I was looking for and she immediately understood and took me to what I wanted. Just friendly helpful service. No sales pressure at all. Extremely happy and will come back to Diana for any furniture needs in the future.

Terri in Laguna Hills went above and beyond to assist me. She was helpful and very accommodating but did not make me feel rushed. When she was out on an injury, her colleague Duke was prompt and was extremely helpful in adding on an additional order. Exceptional service. Thank you both!

Gus is the best! He listened to all my needs and wasn’t pushy. I appreciate the help with picking out my items to the delivery guys!

Gus at Ashley Furniture was exceptional! His expertise guided me effortlessly to the perfect recliner sofa. His friendly demeanor and extensive product knowledge made the experience enjoyable. The quality of service Gus provided deserves five stars without hesitation. Highly recommend seeking him out for all furniture needs!

Good customer service. They honored my gift card and made the process easy.

Very helpful!

that Guy boas very nice

I came in for a couch I saw on an ad and ended up buying something even better! Kevin Huynh was amazing and made the process so easy.

Nice service by Gus . Very knowledgeable. Highly knowledgeable

Extremely kind gentleman that helped me with my purchases. Very informative and was very thorough with the sale.

Such an amazing experience! Gus welcomed me instantly and helped me order new outdoor lounge chairs. Very excited to come back! Thank you Gus.

My wife and I have purchased several pieces of furniture from the Laguna Hills store over the past couple years and appreciate how the salespeople are not pushy and make themselves available to answer questions. We love their sales approach and will not hesitate to return if we need any more furniture. Thank you!

Great selections. Diana Anderson was excellent with assistance and answering all of our questions. Delivery and setup was flawless. Thanks again!

Diane was great! Thank you for all your help!

The moment I get to Ashley store with my family, we were amazed with the furniture, however we were more amazed with hospitality we received from Hiba and her help, which made our purchase easier. She is a great sales person and know how to make the customer fascinated by the company and it’s products.