Ashley HomeStore Laguna Hills, CA

Very good experience so far, Gus is professional and he will give suggestions to truly benefit the customers. I am usually a picky customer, I don’t like the sales people who only focus on their own kpi, but Gus gained my trust. Will come back again.

I had a very awful experience this morning. Wanted to buy a lamp that was marked $49.99 per pair. It was one lamp and the floor model so it was as is. The sales person told me to find a matching lamp so that I could get the pair for $49.99. I left the store to get my phone out of my car. When I came back somehow the 4999 price tag was removed from the item. It was replaced with the full price of the lamp. They tried to trade tags so that they could not get the pair. The manager offered to sell me two lamps for $100. I told him no thanks and was very upset. It was just awful. I really liked the lamps. The people were not helpful and just argued with me. Please do not go to this location in Laguna Hills.

I had a tremendous experience buying a sectional and ottoman at this Ashley location. Russ Greiner, my salesman, met me at the door and was very knowledgeable on all of the products. He showed me around but also gave me my space to browse on my own. He was a true professional. The regional manager also happened to be in the store that day and met me on the showroom floor to make sure that I was being taken care of. The furniture quality is high and is offered at a great price compared to other national chain stores. The customer service and high quality furniture will bring me back to this store in the future. I will be coming back to purchase a dining room set and a recliner and will ask for Russ by name because of his superior customer service!

Chad is the best good attitude and his passion for his job is great. if I will go back to Ashley i will definitely look for him

The best deals and Chad N. went above and beyond for us. Highly recommend the store and the best customer service!

Not very happy with their service. I cannot get a hold of anyone on the phone. On eternal hold. I bought one order, they deliver in 3 visits. I was supposed to have a reclining chair delivered with the rest of the bedroom set. No reclining chair. When they delivered the mattress last week, they put a railing under it which appreciator I did not need and the delivery people would not take it back. I’m now stuck with something I don’t need. The delivery people show up without booties and tell me I should have requested that and they cannot take off their shows. I had to give them bags to put on their shows. Terrible experience. I would not recommend.

I went to this store with my husband and I felt really uncomfortable from the beginning.This store has the quirkiest bunch of staff. The way they stared at me and the way the employee followed us around without allowing us to linger and check out furniture pieces was really sad. There was prejudice for sure. I'm not going here ever again.

Chad was helpful, and very thurough. Kind as well

Jessica and Romeo were great to work with. They assisted us with all our furniture needs in a professional and curtious manner. I will be returning to purchase again with them.

Bruce was a great help!

Barily 3 years old.... Just started cracking and peeling. Poor quality, super bummed. EDIT** so I called Ashley to see if I could buy a replacement cover for the couch. Turns out they will replace damaged material if in 5 years for free. It's not part of the warranty, but good to know! It did take 2 hours on the phone waiting on hold, but it was nice and simple and fast once I got through. Also the people in store did not know this, it took me calling their main number to find out the price and talking to two different people before someone told me that it was still covered and they would replace it at no charge (not even shipping).

Love the chair I got there. Friendly helpful staff.

Alex is awesome! Go see Alex!

I purchased a Love Seat, Chair and Bed from Laguna Hills. I was told it would all be delivered on Tuesday except for the Bed mattress protector that would be delivered on Friday by UPS. Now I am told it is going out today, Monday. So when I asked for the tracking number, she said to call back tomorrow and she will have it then, since that is when it's going out. 'Okay, so when am I getting it' I asked? Oh, 7-10 days. I will spare the 'who's on first' explanation, but if I had known this, I would have gone to Target or Walmart and gotten one there. I am happy with the items that were delivered, but I now regret getting the extended warranty plan for the Chairs mechanism. I am pretty sure I will face the Abbott and Costello routine again. Misrepresentation and Customer Service warrants the 2/5 stars

Great deals this time of year. Very exciting!

I saw a couch online that I was interested in seeing in person before purchasing. So I went to this ashley store, and they didn't have it on display. Ok, fine. But they also don't carry fabric samples, so there is really no way to tell what the couch would actually look like.

This review is a reflection on my whole experience with Ashley Furniture. From the very start is was not a pleasant experience, the salesman was only concerned with his commission and put our needs and concerns behind his own. When we tried to get another salesman we were refer'd back to the original guy. I bought the furniture we needed just so that I didn't have to deal with him anymore. When the furniture arrived for the first time, it was assembled poorly and they agreed to replace it. This occurred 2 additional times. So much time and money wasted on this company, I will never use them again and will never refer anyone to them.

They really have great deals