Ashley Store | Laguna Hills, CA 92653

Good furniture but overpriced.

Great service! We can always find what were looking for here. Thanks to Gus for all his help!

Bill Breen at the Laguna Hills location on El Toro was awesome. We have been looking for a mattress for a few weeks, beginning to feel like Goldilocks! Bill was excellent in helping us find the right mattress for us, he listened to what we wanted and our budget, then steered us to several options. He encouraged us to lie down for five-ten minutes to make sure we were really able to test out each mattress. We feel Ashley gave us a great price also! This is our second furniture purchase at this Ashley Store and we would definitely recommend them and especially Bill Breen!

Very personable.

Gus is very friendly and helpful. Highly recommend him to be shopping guide

They were great, did not follow me all around the store and helped when I asked for it. Nabil was amazing

I had purchased furniture from a different location and if I hadn’t had the pleasure of working with Nabel who just happened to be working at that location I would have never done business with Ashley Furniture again! I actually went to the Laguna Hills location and had the opportunity to work with Nabel the salesman and the manager Gus there and not only did they help with making everything right I purchased additional products from them. Thank you for your professionalism and integrity!!

Our sales representative bill was very knowledgeable and got us everything we needed in a timely fashion. I would definitely be going back to get the sofa and chair we couldn’t purchase at that time due to his kind and friendliness.

I have to talk about our experience at Ashley Furniture in Laguna Hills. We've always had a good reception by a salesperson as soon as you step into their showroom. This time we were greeted by Lama Jandali. She asked what brought us into the store today and we said we were looking for a new bed. While enroute to the mattress section, she asked what type of bed we were looking for. Now we've been in there several times and had two that were on our short list. Lama explained both mattresses selling points and she was very knowledgeable with her products. She didn't pressure us or try to steer us to the more expensive one. Lama gave us foam pillows to try and they were great. After going back and forth lying on each bed, we finally decided...yes...on the more expensive one anyway. It was just a bit more firmer than the first mattress. So we asked Lama if she could swing some sort of deal with the Stearns and Foster (Cal King), the two foundations and the two pillows. She went over to her manager and came back with a deal that we thought was fair. Lama was so helpful and didn't try to force anything on us. She was very personable and everyone should feel at ease if Lama greets you at the door! Also, we had the bed delivered today, 6/21/2024, everything went as expected but we were short one pillow. We went back to Ashley's and spoke to the manager, Jennifer. We explained the shortage and immediately, she made it right...done deal! Overall a great experience and highly recommended.

Gus was amazing, I came to buy a $700 piece and I ended up buying a beautiful $3,000 piece. He was great and you guys will see me again

Had the best experience with Bill Breen today! Bill was super knowledgeable about the product and walked us through all of the options; costing, financing and delivery options. Bill even recommended a removal service for the couch we are replacing! Best sales/customer service I’ve experienced in a long time. Thanks Bill, you are amazing!

Bill was very attentive and helpful. While we have not yet received our furniture, out shopping experience and the customer service from Bill was great.

Kevin Huynh made it possible to leave the store with what I wanted at the price I could afford. Very impressed with his patience and professionalism

Fred is amazing, he did an amazing job . He was so patient and very professional. Thank you so much for your time fred , we will be back again for more furniture.

Guys, Fred is amazing! The best customer service around the block! Thank you so much! We will be back!

Best experience shopping for home items EVER! I cannot even express my level of satisfaction with this store. It is clean, well staged, wheelchair accessible, and has wonderful employees! I took my very disabled mother to this Ashley on El Toro and when we entered a lady named Diana came to help us. She was so pleasant and immediately greeted us. We told her we were looking for a mattress, frame, and recliner chair. We then followed her around the store just learning so much about the products! Diana knows EVERYTHING and the one thing we stumped her with, she went and found the answer in seconds and came back eager to share! She was a joy to be around. We were in the store for a few hours and she assisted my disabled mother up on beds to try their firmness and helped us push the wheelchair around the store. We laughed with her a lot and really enjoyed our afternoon shopping here! She got us a great delivery date and just can’t even say enough about how lovely she is! Thank you so so much!

Diana was very warm and knowledgeable and made us feel very comfortable. She took her time with us and gave good advice. If it wasn’t for Diana we probably wouldn’t have purchased all the furniture for our new home that we did. Such a wonderful experience !!!

Gus was wonderful! Very knowledgeable, kind and a no pressure salesman. We appreciate your time Gus. We will be back.

Found the perfect bed frame and mattress. Gus was the most helpful. Will return for any additional needs.

Gus was a great and efficient salesman. I will recommend him to everybody.

Gus is 5 stars. Very helpful and honest.

Gus was awesome, thank you!

Gus is really knowledgeable and friendly. He helped me a lot and was patient to answer all my questions. I really enjoyed the buying experience today.

Gus is amazing and so quick!! Wonderful and easy experience!

Gus was so awesome and so patient with my family and he got us the best deals here I highly recommend him when you come to buy your furniture!!!

My transaction with Ashley Furniture and with assistance from "Fred" was seamless. Sadly, I was subsequently contacted by Ashley and told that my on-line transaction did not work because a third party contractor could not validate the transaction? Sales Assistant Fred was apologetic and asked if I could come into the store to properly re-purchase the product. They will give a $100 discount off the purchase price.

Great service

Good variety of furniture. We were shopping for a dining table and chairs. Bill helped us. He was very inform and helpful without being pushy. We bought a table and 6 chairs. Great experience!

Gus was super awesome! Very helpful and super patience with me and explained everything I needed to know!!

Lana Jandali, a very sweet Lady who helped us in her best ability to help us to buy the bedroom set that we needed! She is very kind, attentive, patient, knowledgeable & she understood our needs! My mother who was with me absolutely loved & trusted her! Best luck to you Lana, I’ll be back & thank you! 🙏

Gus was helpful and efficient

Gus was very helpful and was able to get us a great deal!

Gus was so great, very acknowledgeable, helpful about everything, super nice !

Vance and Dan were FABULOUS. I am new to Ashley furniture, this was my first visit but it won’t be my last. Thank you guys!!!!

This Ashley store and the staff were awesome and friendly, especially Gus. He helped us find what we were looking for and for a good price. He was knowledgeable, witty and all around a great person to work with. We will 100% be back to see him in the future for further furniture needs!

Sales Rep, Diana was awesome. Completely helped in the most gracious way. Hooked us up with both a gorgeous bedroom and living room set. Gave detailed info on each piece. Extremely happy with working with her.

Easy dealing, good discounted price. Gus was nice to work with.

Ghassan was wonderful working with at Ashley Laguna Niguel. He worked best prices and honest with great customer service skills. I bought sectional and cofee table set and love Ashley quality. I went to their Santa Ana and Huntington locations but this store was my Great experience. Loved it!!!

You company has the worst customer service I have ever experienced. I was in a "help" chat on your website where I kept getting redirected to a new agent that made me reverify who I was three times before I stopped trying and called. Given this was only three times but a 2 to 3 minute delay for any reply from the agent turned this into a 17 minute chat that still didn't answer a simple question. Once I called customer service I was meet by AI who proceeded to ask me the same question 7 times when I was asking to speak to a representative. All of this was needed to confirm if premium delivery included removal of the old furniture. This is a service that is offered by every single store and online so something that simple should not have been half an hour to get an answer for. The store I bought it from didn't even answer when I tried to call them first during working hours. Great furniture or not, this will be my last purchase from your store if takes that much effort for such a simple question. Even when I finally reached customer service it took asking 4 times without being prompted for some scripted question to get a simple NO we don't remove your old furniture.

Great store with friendly staff. The quality and durability of the products are exceptional. Shipment was good. Lana did a great job showing different products.

Gus was extremely helpful and had the best deals! Thank you for everything.

Only had floor room model of office desk, but took 30% off the cost. Thank you!

Amazing service In particular there is one his name is Nabil he is amazing he helped us find the perfect couch. He dosnt just want your money like other places he really wants to help. We had a fair and honest time there!

Gus is the best. He helped us with our purchase and was so patient and honest. I would recommend working with him when you’re coming to Ashley Furniture!!

Jesse was simply amazing! He is an asset to your organization!!! Thank you for retaining employees that are such high caliber🙏🏼

If you want a good experience at Ashley, you need Gus!!! He was so wonderful and extremely helpful with all of our needs! He made shopping for our first couch fun and easy! Nothing but great things to say about Gus!

Gus helped us out today with 2 mattresses and box. Super helpful, knowledgable and friendly. What a nice guy!

Love this Ashley Branch. Vern is best! We already loved their product but he helped us confirm that the product we chose was the perfect product for us. He was very thorough, honest and detail oriented. No pressures from Vern, he was just a great guy! Will buy a couch here soon! ✌🏻

Gus is the man. No pressure, he just wants to Help. What a great Guy. I left the Store very happy.

Gus was great and super helpful

Had a great experience working with Gus on multiple purchases.

Went in today not one person acknowledged my husband or I . Not until about 15 mins later sales rep came and asked if we needed help. We will be taking our business elsewhere.

Thanks Bill was very attentive to my needs and took care of me and my mom.

Gus was very helpful, informative, and patient. Would recommend!

It was a great experience! Ask for Diana, she is helpful, kind and not a pushy sales person. Definitely will go back for more furniture!

You gotta ask for Gus, he is the best salesman, so nice easy-going, very knowledgeable, zero pressure, super helpful.

Literally, the greatest furniture store in the Country! My wife and I have bought 2 Ashley’s bedroom sets from the East Coast to this West Coast location… as well as 2 amazing Ashley’s living room sets! I walked in, and Diana asked if I needed help, I said that I was ONLY looking… NOT going to buy today. She was super chill and said just to let her know if I needed any help. I then found an amazing sofa bed for our Den and with this crazy economy, it was priced VERY reasonably… so I waved to Diana and she helped me BUY it on the spot!!! I’m Soooooo Extremely happy and will always come back to Ashley’s for all my furniture needs in the future. And I’m definitely going to make sure that DIANA helps me!!!!! (OHHHH, and look at this CRAZY deal for a King sized bedroom set, I didn’t need it. But you can sometimes get INSANE DISPLAY DEALS:-)

The best California furniture buying experience in my life. I walked in, I was greeted by Diana. I explained what I was looking for and she immediately understood and took me to what I wanted. Just friendly helpful service. No sales pressure at all. Extremely happy and will come back to Diana for any furniture needs in the future.

Terri in Laguna Hills went above and beyond to assist me. She was helpful and very accommodating but did not make me feel rushed. When she was out on an injury, her colleague Duke was prompt and was extremely helpful in adding on an additional order. Exceptional service. Thank you both!

Gus is the best! He listened to all my needs and wasn’t pushy. I appreciate the help with picking out my items to the delivery guys!

Gus at Ashley Furniture was exceptional! His expertise guided me effortlessly to the perfect recliner sofa. His friendly demeanor and extensive product knowledge made the experience enjoyable. The quality of service Gus provided deserves five stars without hesitation. Highly recommend seeking him out for all furniture needs!

Good customer service. They honored my gift card and made the process easy.

Very helpful!

that Guy boas very nice

I came in for a couch I saw on an ad and ended up buying something even better! Kevin Huynh was amazing and made the process so easy.

They are seriously way too pushy at this store and following you all around the store it’s too much

Nice service by Gus . Very knowledgeable. Highly knowledgeable

Extremely kind gentleman that helped me with my purchases. Very informative and was very thorough with the sale.

Such an amazing experience! Gus welcomed me instantly and helped me order new outdoor lounge chairs. Very excited to come back! Thank you Gus.

My wife and I have purchased several pieces of furniture from the Laguna Hills store over the past couple years and appreciate how the salespeople are not pushy and make themselves available to answer questions. We love their sales approach and will not hesitate to return if we need any more furniture. Thank you!

Great selections. Diana Anderson was excellent with assistance and answering all of our questions. Delivery and setup was flawless. Thanks again!

Diane was great! Thank you for all your help!

The moment I get to Ashley store with my family, we were amazed with the furniture, however we were more amazed with hospitality we received from Hiba and her help, which made our purchase easier. She is a great sales person and know how to make the customer fascinated by the company and it’s products.

Walked in to store and was greeted by Hiba, she was very friendly and beyond helpful. She answered all my questions and got me a great deal on a couch and two recliners. I've been to other Ashley Furniture Stores and this one is be far cleanest and the friendliest I have ever been in. I conveyed the same in person the the store manager Gus who was also very friendly. I will be back!! Thank You!

Wonderful customer service. Very helpful especially the lady that help me her name is Summer.

I saw some barstools online and wanted to look at them before purchasing.Diana is such a sweet salesperson! I told her that the online site was offering a 10% off purchase price along with their markdown items. I glanced at my sales receipt after purchase and there was a discrepancy in the amount I was charged. It was the wrong price! The next day when customer service was in the process of correcting the amount for credit, they noticed that the 10% off sale was only for clearance items and not for regular priced items. The owner of the store said that he would honor the 10% off, since it was offered to me and also adjust the price I was charged. The customer service, sales staff (Diana) and owner were so accommodating. I can’t thank them enough. The difference in the amount was quickly credited to my credit card. It is so nice to do business with people you can trust and who treat you fairly and go out of their way for great customer service.

Gus did a great job! He was very knowledgeable and showed me at least four different possibilities that met my expectations and were in my budget and also satisfied my taste and styled in furniture! It was a great experience!

Professional, friendly, efficient, well representative and explained all details on the product overall excellent.

We got a great support and suggestion from Mr. Summer, she is super professional. Thank you so much Summer.

Great, hassle free experience today at this location with Gus, who was fantastic to work with. He was very informative and let us discuss amongst ourselves our options. He also listened and understood what we wanted and we made a purchase quickly on site. Highly recommend this type of sales persona and we are thankful we stopped in and were greeted by Gus. We will be back for more and will ask for him and strongly recommend him. He was polite, professional and knowledgeable.

Lana was very helpful in our decision-making. Thanks Lana!

I ha an outstanding experience shopping at Ashley Furniture in Laguna Hills, CA, and it was all thanks to Bill! He greeted me warmly, listened attentively to my needs, and provided expert advice on selecting the perfect furniture pieces for my home. Bill's professionalism and patience made the whole shopping process stress-free and enjoyable. I was truly impressed by his exceptional customer service and would highly recommend visiting this store and asking for Bill for all your furniture needs. Top-notch service!

We just bought a new set of couches, the service here was so amazing and they gave us great deals. The representative at the store Dan was awesome and professional. We are so happy with our new purchase. Look for Dan at the store:))

Lana just helped us purchase furniture for our parents. She was AMAZING. Ask for her !

Bill Breen was wonderful! This is our 2nd purchase with Bill. Will visit this store again.

Lana greeted us at the door and helped us with our bar stools that we needed. Quick and easy.

Nice, helpful

Was told by a sales rep that an item I wanted was in stock and would be delivered in about a week. A week later when I still hadn’t received a shipment notification, I contacted customer service and was told it won’t be available for another month. It’s 2024 - how do your COMPUTERS not know the correct inventory? Or was the sales rep lying just to make a sale?

Went in today for a sectional couch. Diana approached me and asked if she could help find something. I explained what I was looking for and my budget. To make a long story short she showed me a few options that were exactly what I asked for, and I ended up with a great couch. Nicer than I expected I could get, and under my budget. Diana was absolutely fantastic to work with and I will be going back in to buy from her again very soon. Thanks Diana!!

Lana was very helpful and good at giving suggestion

Excellent job

I had a sudden idea to go to this store and made the right choice. When I opened the door at 10 a.m., the first second I pushed it into the store, Diana greeted me with her brightest and warmest smile. At first, I wanted to compare prices and see different furniture styles. But Diana's professional introduction and perspective have made me trust her very much. She is brilliant, instantly understanding many of my requirements and ideas for furniture. Choosing furniture for a super large home is very laborious and time-consuming. I spent over four hours selecting furniture. Diana has been by my side, helping me choose and introducing myself. The manager of this store, Mr.Vern, is also very kind. He has been helping me arrange orders for a long, long, long time! Continuously checks everything to see if they are Okay. We have been busy from 10 a.m. until 3 p.m. They hardly had lunch, but they were not tired or complaining. They have been wholeheartedly choosing the most suitable furniture for my home. I am very grateful for their help, which saved me a lot of money, but most importantly, I am very busy with work, and time is precious to me. Their expertise has saved me a lot of time. If my friends around me want to buy furniture, I recommend Diana and him 100 times. God will treat People who work hard kindly and give them special care.

Very nice store, reasonable prices.

Great service !

Gus was really amazing and helped me get what I needed for my apartment! He is super sweet and understanding of my needs and wants for my budget. Thank you so much!

Gus was great! Got us in and out so quickly and found exactly what we needed

Ghassan was very helpful and stayed with us through the entire process of picking furniture. We needed to set up an entire new place and he guided us through every step, making sure all the details we wanted were taken care of. Couldn’t thank him enough!

Couldn’t be better! I recommend Gus for any one who needs furniture.

We purchased a new bedroom set for my daughter today. Dianne was extremely helpful and pleasant. We were on our way out and we met Gus the manager. I want to thank the both of them for making my experience so delightful. I will be coming back for more furniture in the near future.

Superb service by Duc and great support by the management - Jessica. We just described what we wanted and Duc gave us wonderful options that showed he was listening carefully and knew his products.

Lana was absolutely amazing from start to finish! Very helpful, personable and knowledgeable on the pieces in the store. Would definitely recommend her!

Gus was fantastic, he helped us with our purchase and we had a great experience! He’s very friendly, patient, and informative. I would highly recommend him!

My Persian agent was so professional Mr Fred.

Summer she is so sweet and helpful she was helping us to find a dining set with good quality for sure we will be back to buy that thank you summer

Great, hassle free experience looking for a new couch today. Gus was fantastic to work with. He was very informative and let us talk amongst ourselves while we debated our options. He also listened to our needs and understood what we wanted which quickly enabled us to purchase site on scene. Highly recommend this type of sales persona and we are thankful we stopped in and were greeted by Gus. We will be back for tables and will ask for him!

I've worked with Lana the last day, she's very knowledgeable about everything and very attentive for every question I've asked. Great sales person and I recommend everyone to go see her

Worked with Dan and he was knowledgeable and pleasant to work with

Dan was such an amazing sales person! Super helpful with info!

Lana gave me the absolute best service today, she was professional, kind , helpful, and very knowledgeable!! So grateful! I will return to shop with her again

Diana did a great job

Super friendly staff very helpful. Great prices. Great delivery staff.

Gus was amazing! Extremely knowledgeable and considerate to our needs. The selection here is great and we will be shopping here again!

My husband and I had the BEST experience working with Diana. She is so knowledgable about their products without being pushy at all and was so friendly and helpful. We couldn't have asked for better customer service. Thanks, Diana! We will be back!

Their employee, Gus, was very kind in helping my husband and I find the right mattress. We were unsure walking in if we would even find something, but Gus really went into detail about the mattresses and helped us find the perfect one that also was in our budget. Highly recommend.

I had the pleasure of being assisted by Lana at the Ashley Furniture Store, and I cannot praise her enough for her exceptional service. From the moment I walked in, Lana greeted me with a warm and welcoming smile, making me feel immediately at ease in what can often be an overwhelming shopping experience. Her knowledge of the products was unparalleled; she expertly guided me through the selection process, offering invaluable advice on both design and functionality that perfectly suited my needs and preferences. Lana’s patience and attentiveness were truly remarkable. She took the time to understand exactly what I was looking for, answering all my questions with a level of detail that showed her passion and expertise in furniture and customer satisfaction. Her recommendations were spot-on, blending my style with the practical aspects I hadn’t even considered. Moreover, Lana’s professionalism and friendly demeanor turned my shopping trip into a delightful experience. It’s rare to encounter someone so committed to their customer’s happiness and satisfaction. I left the store not only with great furniture that I love but also with the feeling that I had made a new friend. To anyone visiting the Ashley Furniture Store, I highly recommend seeking out Lana. Her exceptional service, expertise, and warmth ensure a shopping experience that’s as enjoyable as it is fruitful. Thank you, Lana, for making my furniture shopping experience so memorable and pleasant!

When you shop here you must ask for Terri in sales, she is very patient, knowledgeable and nice to work with!

We had a good experience with Gus buying a sofa sleeper! Very happy with this store!

Had a great experience at the Laguna Hill Location. Bill was very helpful and knowledgeable and we ended up buying our dream couch the very same day. Thanks again Bill.

Lana provided an outstanding shopping experience at the furniture store. Her patience and willingness to answer every question made the process incredibly smooth. Lana's politeness and friendliness added a personal touch, making the entire visit not just a shopping trip but a truly comfortable and enjoyable experience.

I appreciate Summer helped me to find out that I was looking for.

Gus was amazing, very helpful, helping me to get the right size for my sectional, highly recommended.

I love how they used my phone number to quickly look up furniture I've purchased in the past so my new pieces of furniture match. Great Service. Love this store, friendly, efficient and great service

I just visited the store on El Toro Rd, a Kind man was ready to help me and when I was paying, a woman looked at me like a weirdo and told him not to sell them to me and the man told her that they had to sell something and even So she said no. Bad experience with that classist lady.

Very fun class! The instructor was so helpful and it was easy to do! And now I have a new candle.

Very friendly staff! Came during an event and stayed to shop.

Loved the candle making class. Looking forward to next event. 😀

So nice to offer fun DIY classes, I did the candle making one.

Recently purchased living room furniture from Ashley Furniture in Laguna Hills. It was a great experience. Lana was the sales representative I worked with at this store. She is very thorough, patient and a kind person. Everyone else including the managers I came in contact with were very pleasant and great as well. I needed to make adjustments to my initial order one day before delivery and they were very helpful and made the adjustments without any problems. A special thanks to Deina at the customer service/payment desk for prompt and accurate processing of the order updates. It was one of my best furniture buying experiences.

Does not offer a good variety of colors. Diana is a great salesperson there.

We were very pleased with the service today at Ashley store in Laguna Hills. We were looking for a sleeper sofa and coffee table. The salesperson named Duke greeted us in the entrance, we told him that we were just looking for now. He was around when we asked him few questions. Guess what? We ended up buying what we need plus a dining table. He was very courteous,not pushy( which is really important for us) very nice, and a great salesperson. Very well earned commission Duke, enjoy it!! We’ll be back thank you Ashley Furniture 🙂🙂🙂

Kevin made our shopping easy and comfortable. He was friendly and knowledgeable.

My husband and I are upgrading our home, which means new furniture. We planned a trip to Ashley's to see what they had. Ginger came to our assistance as we walked through the store. she respect kept her distance as we crisscrossed across the store. She appeared as we had questions but let us be on our own. We took photos, wrote down names, and "tried out" the items we liked. We left, with Ginger's card in hand as we continued our shopping. Three weeks later, we went back to Ashley's, saw Ginger, and bought the furniture we had been scouting. Ginger was efficient, positive about our purchase and helped through the check out process. Easy peasy. We will not be able to accept the furniture until the end of May, but not a problem with Ashley furniture. They'll keep or us until we our ready. Awesome.

Diana was SO sweet and helpful! Extremely kind, friendly, and genuinely wanted me to get the best deal for my money! She wasn't pushy or tried to upsell me anything I didn't want! I went back just for her! Ask for her!!

Duke was nice and helpful, great experience!

Hello, the bed is not ready, please come back and help me deal with it

Went in looking for a few items. Gus our sales rep was very friendly and informative. Helped us find everything we needed. Will be back to see Gus

Lana was such a pleasure to buy a couch from! Great experience all around at the Laguna Hills location.

Gus was extremely friendly and professional. His patience and knowledge helped us make an easy decision.

Excellent customer service. Very helpful and no pressure. What a pleasure.

Such a pleasant & professional experience! I was warmly welcomed by Bill Breen and he continued to impress me with his knowledge of the stores products and matching them to what I was looking for. Over a couple months he was patient & helpful until I was ready to actually make the purchase. Bill was so helpful, friendly, and very personable. I highly recommend you ask for Bill Breen, you won’t be disappointed.

My wife and I had a great experiences with salesman Dan. He was very knowledgeable, helpful, and transparent with our buying decisions. He guided us through the process of buying our first Ashely furniture and we couldn’t be more satisfied to have Dan as our salesman.

We had such a great experience in this place Sam and Somi they helped us I really recommend this place the staff and management are great

Gus helped us this evening and He made the whole process very easy and very helpful with honest opinion for options and selections for my daughter bedroom. 5 stars!!

Ghass was great! He was really helpful and professional!

My husband and I went to Ashley Laguna Hills store today looking for a mattress and dresser . Gus greeted us and helped us find exactly what we were looking for. Thank you Gus

Gus was very helpful and friendly. He helped me find the perfect recliner for my dad, and set me up with zero interest financing. Thank you Gus!

My experience with my purchase was great. We got great service and they were very helpful. Thanks to Bill everything went well.

Diane was very easy to work with. We had been in a week.earlier and knew what I wanted.

Great service!

Dan, our salesman, was a very knowledgeable person and a good communicator. We return because of his capability.

Great customer service ever , I spent all my Sunday shopping around to find 3 barstool chairs for my new kitchen,, when I arrived in Ashly store., I thought I found the one I needed so I tried to get help with very nice and friendly guy who was coming over to help me out,, his name was Bill , I don’t noticed his last name but he was so nice and kind and spent time with me and explained everything to make me sure about my purchase,, He was very supportive and helpful,, Thank you Ashley,, I should go to Ashley from the beginning of my Sunday,, But end of the day I’m so very happy.

Had to share our wonderful experience at Ashley. Diana has become our go to gal for all of our furniture needs. This is our second time buying from her at Ashley on El Toro and she is the best! Ask for her! You won’t regret it. She totally remembered my fiancé and I and made us feel like family. She will be our furniture person for life!

Gus was very helpful with picking out our bedroom set, thanks!

My husband and I were looking for a couch for our new home and we were lucky enough to have Duc help us out. He was knowledgeable and made sure to address all of our needs. We have two big dogs, so the fabric durability was a concern for us. He knew the correct fabrics that would work and helped explain the best configurations/features that would suit our new home best. Such a kind, not pushy salesman that seemed to care about what we needed. We went in to just browse but he really sold us and we purchased a new couch that day. Thank you Duc! Follow up UPDATE The manager, Gus, was absolutely wonderful solving a problem that arose after delivery with the items not fitting and I appreciate his help immensely.

Sam is awesome, accommodated us after hours to make sure we walked away with what we really wanted!

Excellent service

Needed two chairs. Found them and easy to order. Good salesperson.

Salesperson was very courteous and completed the sale efficiently. Thank you

Gus, the salesperson who helped us, was very helpful in our search for furniture. He really let us take our time looking at the beautiful selections and was very patiently answering any questions we had. I appreciate the excellent customer service he provided. Would definitely purchase more furniture here in the future!

Our sales associate was Duke. He introduced himself right as we walked in, we let him know we were looking for a dining table. He let us browse 1st, wasn't overbearing how some associates are which was very nice. Once we had questions he was right there to answer them,I showed him a picture of our dining room we talked about the best shape (round,square,rectangle) & size that would work We ordered a table and getting it delivered /set up this Saturday. He was very knowledgeable and polite. Thank you.

Gus was great! Knows his stuff. Very helpful.

Sales associate, Duke, was awesome

Gus he is very helpful and very knowledgeable with the material of the products and i will highly recommend him for everyone

Bill was excellent, we weren’t pressured at all. He gave us all the information we asked for, and let us decide what we liked. He had all the input we needed, was super professional and polite. This made getting our living room furniture a breeze!! Thank you!!

Gus was very knowledgeable of the product, I will highly recommend him.

I was sold a mattress and it is junk. It developed a hole where I slept and it was awful. I had another mattress which was about 5 years old and it was better than the new one they sold me. Don't go there with your hard earned money and throw it away on junk. Then they ruined my credit with a lein! Crooks selling junk.Surprised they're still in business. If there was an option for no stars that's what I would give them.

Bill is very knowledgeable and help us to make a good decision to buy our sofa. Store is very clean and have a lot of different style furniture for any ideas.

Very helpful, honest. Pleased with the customer service.

Gus was very personable and knowledgeable, highly recommended...great sevice

Everything was satisfactory

Nabil was extremely helpful in helping us find a comfortable chair. We were greeted warmly at the door and the store is very well organized. This is our first purchase at Ashley.

Terri H was absolutely amazing. Not pushy at all. She went above and beyond and just reassured us that Ashley’s is the best place to shop.

Over the years, our numerous visits to Ashley Furniture Laguna Hills have consistently been a positive experience. There is usually a diverse selection available making it fun to browse, and the welcoming atmosphere created by the entire team enhances the overall shopping journey. One standout figure in our visits has been Jessica Manos, the store manager. Her leadership undoubtedly contributes to the store’s warm ambiance and excellent service. Under her guidance, the sales team has consistently provided assistance without being intrusive or pushy, creating an environment where customers feel comfortable exploring the showroom. What sets this location apart is not just the variety of furniture but the genuine care demonstrated by the entire team. Jessica, in particular, has always been instrumental in ensuring our visits are enjoyable and stress-free. Her extensive knowledge and friendly approach make her an asset to the brand. This store also gives the best, most competitive pricing. It has always been good business here and we’ve been very happy with our purchases, even years later. We just got home from purchasing an entire brand new Tempurpedic set up and are beyond excited. They even lined up white glove delivery for us in only 3 days which is so fast and convenient. Ashley Furniture in Laguna Hills has been our preferred choice, thanks to the combination of products and furniture selection, a welcoming atmosphere, and exceptional service. We anticipate continuing our patronage with the assurance of quality and care that this location consistently delivers. Thank you Jessica and team!

We are very pleased with our purchase of a sleeper sofa. Lana was extremely helpful and made our shopping experience easy.

Nabil was top notch and knew exactly what we needed !! He negotiated us a great deal ! We will def be back to get more amazing furniture

The prices were excellent, the showroom had a lot of different items, we had Kevin as our sales consultant and he did an excellent job helping us find the furnishings we wanted!!

Fred was a great salesman and had excellent service. I would recommend him to anyone looking for any furniture. He made this experience super easy and flawless.

Very good service from Dan

Awesome customer service! Great deals on amazing products!

Good customer service

Just ordered a piece of furniture from Ashley Furniture in Laguna Hills with the help of our salesperson, Bill. He was super helpful when we met him in the store. He stayed past closing time to complete our order. Will definitely look him up the next time we need to buy something from Ashely and will recommend him to our friends and family.

GUS WAS AMAZING! He’s customer service was excellent and the reason we came back twice to purchase from him! He’s knowledge of the store and products helped me and my fiancé pick the best furniture for our new home together!

Very smooth and easy to find the items we wanted, Gus was great!

No pressure

Sales representative Bill Been was very friendly and seemed like a very knowledgeable representative. He treated me very professionally with good manners.

I was in need of a new bed and mattress. I had spent months looking for a bed to match my current dresser and side tables but found it difficult to match my cherry wood color. Duke Nguyen was our sales associate. He took the time to listen to and consider what it was I needed. He showed me different options and shared great ideas. Within 20 minutes, he had the perfect solution at the perfect price! He was was very knowledgeable, professional, and friendly. He even moved a leather loveseat the same size as my current bed couch in front of the display bed so I could see how it looked! I appreciate the thoughtfulness and time he took with me and how I never felt pressured. Thank you Duke! Looking forward to my new bed, pillows and mattress!

Lana did a great job!!! Great customer service…answered all of our questions!!

Gus was awesome, helped steer us in right direction. Very knowledgeable of products

Great experience — nice selection of sectionals and couches, solid customer service 👍🏼

Jsse is super helpful and have excellent customer service

Terri Harner did a great job. She answered all my questions regarding the furniture we purchased and was very patient. Definitely look her up!

PJ offered amazing service and help with the purchase

I had uncertainty in purchasing a new mattress. Bill B was excellent customer service and very knowledgeable. I will go back for future purchases and see Bill!

Enjoyed working with Bill to help furnish our new home. First our bedrooms and now our living room. Wonderful experience working with him.

The workers are so lovely in particular, there was one worker, named Ghassan, who helped us a ton in finding our couches. He spoke Arabic, which was perfect for us. The store had so many beautiful options, we couldn't decide. Whenever I need furniture, I will be going to Ashley!

Amazing experience and a large selection. Walked in and was greeted by PJ . He was very pleasant. We went off on our own to find what we were interested in and than when a found PJ and completed the transaction. There was no extra add one or pressure to purchase something we didn’t want . The whole process took less than 30 minutes. Thank you PJ for an amazing experience!

Excellent customer service, excellent product cost

Very helpful staff and great selection of furniture.

Had an amazing experience at your store in laguna hills,CA. I was helped by Duke and he was very knowledgeable and listened to what I was looking for. It is so nice to find a salesperson like Duke. I will definitely will be going back to this Store for my future purchases.

Dan was great!

Great service and 1 day delivery. Can’t beat that!

Worst customer service and lying employees. We were told their "Furniture Protection Plan" covers everything for 5 years. We paid $319 for it. They're refusing to replace a handle on the dresser purchased less than 3 years ago. Their regional operations manager said "I don't know what you were told at the time of the purchase" and suggested we read the terms. My wife and I were both there during purchase and apparently we didn't understand what we were told. They are lying just to sale you their product and don't hold any responsibility for that. We're filing a small claim against them and are going to sue them for $319 due to the false advertisement of the warranty. Needless to say, we will never buy anything from this retailer and hope our review helps other customers as well.

This is my very first review for Google. I bought a sectional sofa here, and the agent, Gus was soooo professional, nice and kind. He was like a grandfather. He explained every details for the product and calculate the estimated price for my request. I was there with my kids, and he was also taking really good care of my kids. If I have any chance to buy a furniture, I will definitely visit this store and find Gus again. HIGHLY RECOMMENDED!

Lana was super helpful!

Thank you Duc and Dan! They were so helpful with my sofa order and had the best customer service! I was in and out in no time!

Nabil was delightful and kind. He perfectly helped us find exactly what we need. Would highly recommend!

Good selection of what seems to be quality furniture, reasonably priced. Our store associate Bill Breen was very helpful, not “pushy” at all & explained everything thoroughly. My only gripe was the $100 delivery charge for items under $1,000, we bought a $500 loveseat & took the $60 furniture insurance, so we ended up with a $700 bill instead of $600. I can understand if it was a $50 table but I don’t think there should be a delivery charge for anything over maybe $500 if it’s local, as we are. Still, overall a good furniture shopping experience.

Thank you so much to Diana Anderson. Not your typical sale associate who pushes the sale on you. Very sweet, good listener, and full of good info which made our checkout easy. We instantly clicked. I like the fact that she asked us about our needs and didn’t push any other options on us but recommended other options based on what we told her. It’s very rare to find someone with awesome customer service skills. You can tell she loves getting to know her customer base

Lana jandali is great and nice person it was really good actitud with the sales process

Lana was very helpful and friendly.

Got a wonderful couch from Lana. Great service and knowledgeable. Everyone, but particularly, Lana was very attentive and dedicated to a solution tailored to your (or your spouses) particular needs.

Great selection of furniture at reasonable prices. Terri helped us, she was fantastic, knowledgeable, and friendly. She balanced being available to us without crowding us perfectly!

Great experience. Found what i needed and was helped with nice staff

Pj was incredibly helpful provided excellent customer service. Great prices. Pj thank you so much. I would definitely come back.

Great customer service and prices. Thank you PJ. I will definitely come back to buy more furniture!

P.J. was great to work with. Very knowledgeable and nice.

Great experience with PJ like always. Will definitely be back!

very attentive, great service! I recommend!!!

Lana was very informative and knowledgeable while we purchased a couch and chase. Thanks to her it was a pleasant experience.

Fantastic sales person Jesse is!

Excellent service from Bill, who helped me settle on a bedroom set. He was kind enough to greet me at the door, show me where to find the items I was browsing for, then assisted me with all the configurations and options available, walked me through delivery process and was an overall joy to work with.

Bill was so friendly, nice, and helpful. Found what I wanted and he wrapped it up quickly and can’t wait to get the delivery later this week!

Diana Anderson excellent customer service and she knows her job well

Ashely Furniture provided many options for my wife and myself to choose from, we had been searching for a couch for months that fit our vision and price range and Ashley had what we needed. What made it better was the sales associate, I wish I remembered his name but he really pulled through and helped us get the best deal possible. At this point we knew we had to wait about a month for the furniture as it was all on back order. We had chosen a beautiful 4 piece brown leather couch set with a Sofa, love seat, arm chair, and an ottoman. Additionally we also got the Lindon couch for our loft which we were very excited for. Why the 1 star review if everything went so well you may Wonder? Well, that’s because of the delivery, the morning of the delivery it was told to us that our Sofa would not be delivered as it arrived to their warehouse damaged, okay fine, I can accept that, I’d rather wait for my furniture to be in good shape, however the delivery people brought me a damaged arm chair that I seemed to find something damaged on it everytime I looked at it. At first it was about 20 nails sticking out the back and no, they were the ends of the nails, they were the full nails completely exposed like teeth! We contacted support and they initiated a ticket for us to send photos, well during the photo shoot I discovered that the frame of the couch on the right arm was crooked, however it was much worse, the frame was snapped in half on the inside of the couch…I then discover that the delivery people broke my light switch and didn’t say anything, so now I can’t turn my lights off…so fast forward to a week later after I told them they couldn’t “repair” this damage, they send a repair technician out, he knocks the nails back in and then tells me the frame is broken, oh you don’t say? You mean like I told Ashley and sent them photos of? So customer support calls me and tells me that the technician says I refused the repair which was untrue! He just can’t fix broken wood, they tell me they are going to order a part which makes 0 sense, are you going to bring a new frame and reupholster the chair? She was extremely unhelpful and had next to no empathy for the situation, I asked to speak to a supervisor and the next thing I know, I’m getting my couch exchanged, shocker…so now I continue to wait for my Sofa to arrive today 12/30 between 12:30 and 5:30, and will find out tomorrow when I have to spend another weekend waiting for Ashley to deliver what was promised to me. 0/10 experience. 11/10 sales pitch. Do better Ashely…

Excellent Guidance and Professional Service from Lama at Ashley Store! I had the pleasure of working with Lama at the Ashley Store while selecting furniture, and I must say her guidance and expertise were exceptional. She provided us with awesome recommendations and utilized her experience to help us make the best choices. Lama's professionalism and dedication made our furniture shopping experience a breeze. I highly recommend seeking her assistance for anyone visiting the Ashley Store. Thank you, Lama, for your outstanding service!

Much better experience this time. Have always been afraid to come into the showroom and face the salespeople. Until now. It appears they have finally gone away from the commission based sales in which the vultures swoop in and bother you while you’re trying to browse. And for the record, we made a purchase once we had our decisions made.

The store didn't have the couch we ordered from them, and they rescheduled the delivery date twice. Two weeks later still no couch. Going to get my money back today

Be warned. Do not purchase furniture from this company. About a year ago I purchased About $4000 worth of furniture from this company. A couch set, a dining table set, a coffee table and a dresser. 2 weeks after we had the furniture delivered. One of the leg rest snapped on one of the dining chairs. These chairs cost about $100 a piece. We bought 6 of them. We had paid for the 1 year insurance for replacement and Ashley Homestore also has a 1 month leeway in case you are not happy with your purchase. I wanted to exchange the chairs completely. Because the materials seemed very cheap, since it broke so easily and I didn't want it to continue to happen to the other chairs. So I tried to get them exchanged right away. Let me tell you. It was so difficult getting help with this. They have their call center in India. You file a claim with them, and they tell you someone will call you to confirm. No one doesn't call. You call them again. They have no idea about the claim and can't find your info. You call the store, and they transfer and tell you to call another number. Saying, I tried to get this resolved about 7 times this past year, is an understatement. Now my insurance is expired and they said they are not even able to send me a part for the chair. We can't even use the chair because the wood that is broken is sharp and dangerous to sit on. I made one last attempt to hopefully get this resolved because I wanted to order a console and have them deliver another chair at the same time. I do have a credit card through them. And I might as well use it. They still couldn't help, and said since my insurance is expired. They aren't able to do anything about it. I'm at my wits end dealing with this. Seems like once, they get your money. That it. Very disappointed. I guess we'll just have to take it to a repair shop ourselves.

Very helpful sales person (fred)

Very smooth experience in buying. The customer service agent, Sam was very friendly and explained things patiently.

Lana is the best, but a lot of furniture from her. You will not be disappointed

U place sucks I bought a coffee and end table and didn't like the color wanted to exchange it for something else they told me u buy it u own it ! What a great policy🤦Allen

Sam was great, showing us options and helping us find the perfect sofa!

Siavash was very helpful in advising furniture pieces for us. Thank you!

Nabil was great to work with. Very knowledgeable and customer service and customer service oriented. This is my second time working with him and it’s always a pleasure. 😊

PJ was excellent! Great customer service and support!

Very experienced and kind sales man, I would give 10 stars if I could. Thank you

Sam, help me create my account to make my payment. Very helpful and friendly.

I love Ashley’s furniture but will not buy from the Laguna Hills store in Ca. again. We bought a couch and there were throw pillows on it. When we received it, two of the pillows we did not like so we went into the store and talked to the salesman to see if we could exchange two pillows to match another that delivered on the couch. He said they would not exchange them because that’s what came with the couch so we would have to talk to a manager. We waited by the display of the couch we bought for them. When the manager arrived with the salesmen he was extremely rude and said the salesman was right, they couldn’t do an exchange and we would have to live with it. I asked if we could have one of the pillows on the display couch for the two they had sent and was told immediately no. I was also told I couldn’t return the couch either. I said well I guess that’s the last time I will come here and the manager said he didn’t care. I said great I’ll call corporate. He again he said he didn’t care. Needless to say I was quite upset. The next day I contacted corporate. The young lady who answered the phone was very understanding, took my info and said she would call back. Two days later she called and told me she shipped the pillow we requested, was sorry for the inconvenience and provided a tracking number. I was very happy with corporate and love doing business with them but will not visit the Laguna Hill store again. Hope you have better luck with this store then I did!

Stress free friendly buying experience. Excellent customer service. Prompt delivery of furniture as promised. Comparable pricing. Duc was excellent. Thank you.

Recently we purchased a lot of furniture for a family member who just moved into an apartment in the community. We were very impressed with the great service we received from the entire staff! Hiba was the sales associate who very patiently showed us many furniture options for every room. We took a long time to make the final decisions and appreciated her patience and expertise. We were the last customer in the store and went past closing time, but were not rushed and in fact were accommodated in a pleasant manner. The manager, Jessica, was very gracious and had a Hawai’i connection with us which meant a lot to us! Because we are not from the area, we were also thankful to Beverly who gave us good advice regarding the traffic we had to face later. Overall we were very pleased with our experience at Ashley Furniture and as a result, we will highly recommend Ashley to our family and friends! Mahalo!

Sam was extremely helpful with our purchase. Made it very quick and easy for us to order the outdoor furniture we came in for. Really appreciate his help.

Sam is a super sincere, knowledgeable and alert salesman. He has the customer’s best interest in mind during his recommendations.we got top notch service and help from him. Very highly recommend him!

(Translated by Google) Sam is a very good and patient salesman and he helped me a lot. really thankful! (Original) Sam是个非常好，非常有耐心的销售，他帮助了我很多。很感谢！

I am glad we went to the Ashley Furniture Store. Our sales representative, Sam, helped us to get exactly the mattress and box spring set that my husband and I needed . Sam was friendly and helpful.

Very professional and knowledgeable.

Absolutely miserable to deal with Ashley Furniture over a warranty issue. I ordered patio furniture online and the items sat in boxes for 10 months until my patio landscaping project had room to assemble and use the furniture. 3 months in to using I notices that the base of one chair was welded incorrectly, causing the chair to swivel in a lopsided way. No marks of damage as if it were bent, and clearly welded incorrectly. They refused to do anything about this because I'm 1 month out of their warranty period. Fully within their right technically, but pretty pitiful considering the items have only been used briefly and it's a manufacturing problem as evidenced by all the photos and info they asked me to send them. So they may win this issue, but guess where I won't be buying the living and dining room furniture I'm looking for now to finish the inside house renovation. So short sighted and consumer unfriendly. Shop elsewhere as I will now do and advise others to do as well. Update after their reply: So when they say they "couldn't assist", what they really mean is they don't care about their customers enough to replace a defective chair and make it right. They aren't interested in working with an unusual warranty circumstance when it's easily in their power to do so. Then they give either a clueless or brush off answer inviting me to buy more furniture from them and subject myself to the same lack of customer care. Wow. Seriously!? So there it is for all consumers to see the indifference/contempt this company has for their customers.

Very nice to have his services great job Sam

Great

Good selection, fair prices.

Sam was awesome and gave us such a great deal on our bedroom set! Thanks Sam!!!

Sam was a very polite and got us greats discounts.

We were greeted upon entering and told to let them know if we had any questions. Lots of selections of home furniture headboards, tables and couches. However, we didn’t find the quality of furniture we were looking for, the prices were reasonable, but a lot of panel wood instead of solid wood headboards we were looking for.

PJ was amazing! Great experience! Thank you!!

Great place for furniture.

Terri was excellent! She was fun to work with and very knowledgeable. She got us a great price on a new sofa.

Lama was very professional she offered great customer service. I was very satisfied with her experience.

Sam was amazing! Very efficient and knowledgeable. I was able to complete my purchase in 20 minutes and get delivery set up for a time that I chose.

Ashley had exactly what I was looking for and PJ made the buying experience easy. He was very responsive and informative

Ashley's provided a wide variety of quality furnishings. We found the perfect leather sectional for our family room. And delivery is scheduled 6 days after purchase. Unlike the other big furniture stores , Ashley's has inventory! Kevin (Salesperson) was attentive when necessary and gave us our space as we needed it. Kevin's manager (Vern) was a pleasure to deal with and our overall experience was excellent.

Overall it was just a great experience. Ask for Romeo.

Absolutely a wonderful experience

I had a 5-Star experience today at Ashley Furniture in El Toro today because of Diana Anderson. The product selection was excellent. The quality also excellent. Yet after visiting three other furniture stores today ... Ashley stood out high above all others. Not because of products, selection or price. Rather, it was because of Diana. She was professional, warm, engaging and an incredible listener. Regrettably ... Ashley Furniture did not have what we were looking for. Today. Yet I will return. I will recommend the El Toro store to everyone I know. Why? Not because of Ashley's product quality, selection or price. But rather because of the rare power that one person like Diana can make in anyone's day... whether you purchase today or tomorrow. That is what makes Ashley Furniture different. People like Diana Anderson! Ed Bradley, Laguna Niguel resident. Future Ashley Furniture customer!

We’ve purchased furniture from Ashley before and had a great experience. Came back four years later and the service was even better. We were lucky to work with Dan, who was patient, kind, and very accommodating. Dan listened to us, answered all our questions, and help us make the best choice for our needs. We highly recommend Ashley Furniture and our friend Dan!

(Translated by Google) They treated me very well!! They were very kind and patient with me. I think the lady's name was Teresa, very nice, I'm very happy, we found what we were looking for. (Original) Me atendieron muy bien!! Fueron muy amables y me tuvieron paciencia. Creo que la señora se llamaba Teresa muy linda estoy muy contenta , encontramos lo que buscábamos.

I gave Ashley a four-star because their website is not completely ever free. I could not place an order on the website for two days. When I asked for help, the agent told me he was going to take 4-5 days to be resolved. I couldn’t wait so I placed an order at the store. The people at both stores I talked to were great. I talked to Vern in Laguna Beach, Ashley, and he was THE best. He took care of my order within the same day.

Absolutely the worst store. The delivery driver came to drop off furniture inside and stole from room and I can still live track my item. Ashley has not helped me at all. I live in Irvine Company apartments. Save the troubles and get furniture from a reputable company. Disappointed.

We have bought bedroom furnitures and dining room sets from Ashley’s Furniture before and love their customer service. The store was clean and organized. Jessie acknowledged and helped us right away as soon as we walked in the door. He took the time to help us find what we were looking for. They are definitely our furniture go to store.

Bill Breen was professional, courteous, informative and answered all our questions. We felt very comfortable and confident that he was taking good care of us.

Terri Harner is a fantastic sell’s person! She helped us find the exact size & color console for our 75in tv. Very friendly & helpful. RBG

Kevin was a excellent person to help me

I worked with Sam at Laguna Hills store. He did great job with my order and gave me additional 10% off for an item on sale plus financing for 12 months. Thank you Sam.

Salesman Nam was personable, knew how to style and put together different pieces for a more personal look. Funny, fast , and always tried to get me a good deal. Thanks ☺️ I wish I would have started shopping at Ashley's sooner.

Friendly & helpful. C/S was great.

Our salesman Duke Nguyen was so kind, patient and very helpful. We appreciated his attention to detail and to our needs. He is an exceptional salesman!

Kevin Huynh - hospitable , compassionate, and good listener to our condo needs. WE WILL RETURN FOR KITCHEN TABLE SET

We have had a great experience working with the sales manager Vern and the store associates were very helpful as well. They went the extra mile to get us the best deal.

Terrie was friendly, helpful, and knowledgeable.

Great experience, great assistance with Bill.

Bill is so nice and everything goes really smooth.

I had a very complicated invoice issue and the store manager Ms.Hiba helped me With putting a lot of time calling many different departments communicating with different people Solving my problem patiently She is such an amazing beautiful soul And very befitting manager..🙏 I wish her more success in her career and health and wealth in her life Thank you Ms.Hiba

PJ did a great job, addressing all of our questions showing us the furniture that we were looking for and it was very fast making decisions and finishing the process

Bought a dresser and 2 night stands from here, and provided all my contact info, and was quoted 4-6 weeks lead time, and was told they had to fully assemble the furniture when it arrived (this the $280 delivery and set up charge). I was told by the rep that she would be available for updates so that I could get the proper delivery window/ask questions. 4 weeks in I called to see what the status was but it went straight to voicemail. I then called the store to see status to find out that even though I gave the rep my correct contact info multiple times, they tied it to a different account (my father in laws) and had the wrong phone number, email, and name attached to my order, and that the furniture would be coming 7 weeks later instead of the 4-6 quoted. I then Called the store to confirm everything was updated, to find out that once again the wrong info was connected to the account. My wife called in to get it updated again, and once again, wrong info attached so the only update emails were sent to a different person. Wednesday my father in law got an email update about a 6 hour delivery window today (Saturday) and forwarded it to me. This morning they called my wife and once again had the wrong name attached to the order. “Delivery and set up” was literally carrying in the dresser and putting it in our room, and after 7 weeks of waiting one of the night stands has a clear manufacturers defect where the side doesn’t line up with the top. This has been the single most irritating and disorganized furniture purchasing experience I’ve ever had. Save yourself a headache and buy furniture somewhere else.

Friendly service and had what we wanted

Wonderful service, great selection and I couldn't be happier!

Customer service was Extraordinary! Outstanding! Thanks Diana & Vern for making our purchase go smoothly and fun! I like all the updates on our delivery too!

Gus did a great job very friendly and helpful. We got our couch without pressure, thank you

Yesterday we bought a matress! Bill helped us pick one. He was patient, knowledgeable and gave us great selections based on our budget. After every step, he gave us time to decide and was not rushing us into a sale. Overall, we had a great experience with Bill and the Ashley Store.

Diana is an amazing person in this industry. She is an excellent listener and solved our need for dining and living room furniture that was functional and in line with our design style. It was a pleasure to work with her!

Diana was amazing from the moment we walked in to the moment we walked out. She worked her magic to get us what we wanted.

Very helpful. Thank you, Jesse!

Very helpful associate, the item arrived the next day! It was a perfect experience!

We went in for a couch and Fred was amazingly helpful! He was so nice and answered all the questions we had. He was quick, knowledgeable and so pleasant to work with.

Vern Sorenson spent a couple of hours with us researching and ordering furniture for 6 rooms in our house, that will be purchased out of state. He definitely didn't need to spend that kind of time with us, but we're very grateful for all of his help!

Vern was amazing ... took time from his day to assist us order an entire house of furniture.

Dan helped us find exactly what we were looking for and had no issues when we had to make a change to original order. We will definitely recommend him and Ashley to our friends and family. Thank you Dan!

Dan did a FANTASTIC job working with us to furnish our home. We came in a bit confused about what we wanted but he was patient, knowledgeable, and not pushy. Dan and the entire Ashley Furniture team were helpful and worked with us any way they could. They also had wonderful inventory and delivery dates. We appreciate everything and know we made an awesome, beautiful selection!

My experience at Ashley’s furniture was absolutely amazing because of Terri Harner. She is very professional, positive, good communicator, knowledgeable, hard working, consistent, and kind. I will be a lifelong customer because of her! Thank you for making my furniture hunt so pleasurable. I am so happy with what I purchased. I will be back and of course referring you to everyone that I know.

I will always buy from Ashley’s because of Terri Harner. She is professional, friendly, knowledgeable, positive, caring, patience, and an effective communicator. She knows exactly what you are looking for! I will be telling family and friends about awesome Terri! Thank you so much for my lovely furniture. I am super excited about what I got!:)

We had a great experience with Living spaces. When we arrived at the store, Fred helped us a lot to find the products that we like.

I did not like that it took awhile to fix the double charge for my purchase caused by the blip in the device the salesperson was using. I am not even sure it was fixed. I’m going to have to wait until I get my credit statement. Also, the delivery cost was not mentioned by the sales representative. We were surprised when $129.99 for delivery was in our receipt. It should have been communicated before the final sale.

We had a great experience with Dan, our sales person. He had a lot of patience with picking out the right living room solution for us and was very thorough on top of giving us a deep discount. Definitely highly recommend!

Kevin was very quick to provide great and comprehensive service so that we made well-informed decisions. The inventory was quite good as well

Duke, has great customer service skills. Helped me get the right sofa and pick out the perfect area rugs for our new apartment.

I just want to thank Nabil and Lana for helping me have a great experience in buying a dining table set, they were so kind and helpful, Nabil, Lana you guys are awesome 🌟

Terri at the Laguna hills store on El Toro road was awesome. Very helpful with my Mom and I. We ended up finding a couch for my Mom that was a great price with delivery. Thank you Terri Joni and Patty

Fred was very helpful! Worked to help us for our needs.

We received great service from Duke today. He was very helpful and not pushy. He directed us to the perfect chair, we scheduled delivery and we’re out the door in less than 20 minutes!

Outstanding service by a great store manager! I’ll always shop at Ashley!

PJ helped us to purchase our new bedroom set and gave us great lecture about their Mattress range. We live what we got and the mattress is amazing.

Duc Nyguen was very helpful in picking the right selection and showing us previews of how it will look in our house

Extremely helpful and friendly staff at this location! Great prices as well

Great store😊with excellent price. My sales consultant Mr POORIA JEDIKAR was absolutely incredible, he spent hours with us , he was extraordinary, very patience, professional and dedicated, we just wanted to stop and say “ thank you” to you Mr POORIA and Ashley furniture store for job well done!

Mr. Jadikar was with us during the whole time that my family and I were in the store and answered all our questions patiently. He is very knowledgeable and informative individual. I had best experience with him and we are extremely happy with our new furnitures.

Worked with Lana in purchasing a bed for my son. She was helpful and informative. Not pushy and very polite.

terry was great! coming back for sure!

Terri was wonderful I spent 2 hours running around the floor room and she got discounts on everything. So excited on my purchases.

Went in to buy a bed and was met with great, quick service by Terri. Much thanks!

Everything was great - Terri is fantastic and very helpful!

Bill was excellent in helping us make the right purchasing decision. He was profesional, knowledgeable, helpful and personable. He was helpful and not pushy. The entire process from selection to purchase and delivery was excellent. I highly recommend Bill and Ashely’s

Terri was knowledgeable, friendly and gave great advice on our purchasing.

The salesman was very helpful and got us a very good deal on the dining room table and chairs we wanted. Would definitely shop there again and recommend you.

Great sale in Kevin Huyen, gave us a great deal on the sofas! New the exact measurements as well.

Quality of furniture is sub par.

Sam worked to find us an alternate option for a love seat and couch that I had planned to purchase that had ended up being discontinued. Purchasing process was also quick and easy.

Omg! I had such an awesome experience shopping here. I was able to get exactly what I wanted in a Bedroom set. Unfortunately I purchased my mattress from another company and it didn’t fit with the Bed Frame. I was devastated, but I called Ashley Furniture and asked if there was anything they could do to help or rectify the situation and Nabil and Duke came by and helped me restructure the entire frame making my bed fit. I have never in my life met such hardworking and helpful employees. will definitely shop here again and tell everyone I know to work with those two!

The staff is really helpful and patient!

My sales woman was fantastic and very helpful. Please let her know. Lou

Kevin is the man! Seriously impeccable service from him, wasn’t pushy and helped us with whatever we needed. Seriously, came in because one of our screws was missing after delivery and he found the couch on the showroom took the screw off for us so we didn’t have to wait more time for delivery of a single screw. Also, this place has nice furniture.

They were very helpful with my online purchase👍🏼👍🏼👍🏼

Diana was a pleasure to meet and with whom to work.

Great experience. No high pressure sales.

Dan helped us find a sofa. He is pleasant courteous and a pleasure to work with. We are happy and amazed at how smooth and enjoyable the whole shopping experience was.

Dan was so helpful and patient!

Your sales associate Lama Jandali is the most knowledgeable sales associate. She knows the products she sells! She is a total winner in my book!

Kevin our salesman sold us furniture about 3 years ago. We needed some more pieces and we retuned to Ashley for his great service. He answered questions but gave us our space to discuss and make decisions. Thank you Kevin. We appreciate your excellent customer service.

We had an excellent experience this evening at Ashley. Bill was exceptional and very thorough as he assisted us in purchasing bedroom furniture for our children. His patience, expertise and dedication to his customers is top notch!

Had a great experience at this store thanks to Vern! We were in the market for a new bed and had already looked at Sit-N-Sleep and Discount Mattress. We felt like we were being upsold at the other stores without much reason being given as to why I should spend thousands more. Came into Ashley and Vern immediately made us comfortable and began explaining the differences and actually ASKING US about our lifestyles in order to match us to the right mattress. In the end, we purchased a Tempurpedic and I’m so glad we made this investment in our sleep and health. If you’re looking for a bed, go see Vern at Ashley! His expertise will save you time and leave you satisfied with your purchase!

I came to the store to prepare my apt after I got married Jessi helped me with the mattress and the table and Jessica the manager was the so nice I really appreciate their help I recommend everyone to come to this location the best location in California fast delivery And what most important is customer service I went to the Huntington Beach location and I had a really bad experience But Jessica fixed it and because she was so nice I deleted the bad review for the other location

Enjoying my supperdupper couch. I knew what I was after and had no problem finding the perfect one.

Went to Ashley's today to look around and ended up buying the couches and dining table. Bill was absolutely amazing, very helpful but not pushy at all. Let us take our time looking around, made the whole process very easy. Thank you Bill and Ashley Store!

Sam is so nice.

Not have on time. they send only one ,my couch have several dirty area , This a poor services . They never answered the phone

Buying a new sofa a daunting task. But not at Ashley. Showed a picture pod style I wanted and salesman led me to perfect choice. Even got me a great price. Very happy with my experience at Ashley

Excelente customer service from seller and deliver on time

Good store great service. Thanks Duc Nguyen your awesome and we really appreciate your great help!

Terrible quality and no service overpriced and paying this beand extremely stupid Their product zippers failed itself when we I called them they said “ someone works from home , (they don’t have a business office )“ advice to wait “ took 3 mounts then mailed wrong one then they “ advice to wait another 8 weeks “‘ It’s stupid play this third word games , with this price possibly they order to china , If they fail they says F /OFF and wait DO NOT RECOMMENDED

Bast experienced in the world 💕

Great experience today, Bill greeted us and helped us find our new dining table. Would highly recommend this store, great customer service.

I had great time with store , love the store and sales persons

Was shopping for a sofa and coffee table. Found the perfect ones at Ashley. The salesperson, Dan, was friendly and went out above and beyond. Very satisfied.

Very attentive and helpful

I had the opportunity to work with Hiba as a salesperson. She is fantastic very honest n that was refreshing. She helped me choose the perfect sectional, bedroom, and mattress. Great job Hiba

Run to Ashley on El Toro!! We had the best experience ever with Diana. She’s an angel. She spent the day with us and made the furniture picking process a breeze. I can’t thank her and the whole team at Ashley enough for all their help.

(Translated by Google) My experience was very good, the staff that attended me were very professional in their customer service, as was I, they also offered me very competitive prices, in fact when I went there my wife and I came from another place where they also sold mattresses and they they improved the previous price without them knowing it. That is why we are very satisfied. Thank you ASHLEY STORE. (Original) Mi experiencia fue muy buena, el personal que me atendió fueron muy profesionales en su atención al cliente como lo era yo, además me ofrecieron precios muy competitivos, de hecho cuando fui allí mi esposa y yo veníamos de otro lugar donde vendían también colchones y me mejoraron el precio anterior sin ellos saberlo. Por eso nos venimos muy conformes. Gracias ASHLEY STORE.

Customer service was over and beyond.

It was absolutely great experience!!! Sincerely Tatiana

Great service , very friendly.

Update: Experience in store was fine, but I was told my sofa, ottoman would be delivered a week later, excited I went into action to sell off all my other furnishings, set appts accordingly...excited as I had company coming, etc. I got a call THE DAY BEFORE saying it wont now arrive for nearly a month...well we're 2 days past the day it was again promised and not a word. NOW I called inand automated message says Its scheduled another 2 weeks from now! A very diff date than either of earlier promises... and not convenient for me at all. Nevermind Ive been hold for 15 mins trying to get a real person. Meanwhile, it long been paid in full and my living room is waiting bare; NOT HAPPY. This is BOTH very POOR inventory mgmt, and POOR communications, service..very disappointing! Sales staff was helpful, and knowledgeable, but now Im not sure they were even honest about delivery, and NOTHING since? 2 reshedules!? 6 weeks!? I shouldn't have to chase them down to know what's going on.... People have lives they need to plan. Now i know they dont want to talk to customers for fear of cancelling. Just know they aren't going to give you what they promise! Really messed up!

Very friendly, professional sales woman Great help without being too pushy Recognized our needs and we bought a new couch set

The store representative was friendly and knowledgeable, however, he never shared is name. Be careful! We were charged more for our purchase when shopping in store versus on line. We had to call back to get a price adjustment.

Terri was awesome to work with. Patient, not pushy, and very responsive.

We went to look for a sectional. There was a good variety to look at. The staff was very welcoming. If Terri is working, you should go to her! She’s so knowledgeable and accommodating. She answered all our questions and even provided her contact info if we had any future questions. Setting up delivery schedule was so easy. Highly recommended Ashley’s!

Excellent customer service and a very nice store display.

Diana went above and beyond to get us our couch and love seat delivered the next day and with pet protection !!!

Can't remember the name of the old guy that help me but it was honest and provided excellent offers and prices .. furniture is good and strong, will come back

Paul was great, walked my wife and I were very happy with our experience at a Ashley Furniture, he should be promoting.

My table had scratches all over the top frame and the frame was bent.

Ghassan was WONDERFUL! He was so friendly and helpful, it made the experience no-stress and very enjoyable. He went out of his way to help me find what I needed.

My salesman, Dan, has been so patient with me. No pressure and professional. A pleasant experience . THANKS Dan.!

Very nice and knew what they were talking about

Vern was so helpful for us while trying to decide on a new mattress (and whether to go with an adjustable or not). No pressure but answered all of our questions, made suggestions and even followed up immediately after with something he couldn't answer on the spot!

I had the pleasure of working with Fred Norouzi to purchase lots of stuff from Ashley and furnish my new apartment…Fred was super helpful and supportive to me, he prepared me the best deal ever i’ve got from other places…Fred is a super nice person and if you want to get a good deal, I highly recommend working with him.

Friendly and helpful

Very positive experience found everything we were looking for and left satisfied in our choices 100%

Ask for Paul. He is very helpful and I found everything I needed in one stop. Bought two bedroom sets and a sectional with lamps and end tables.

Great service. Great price.

Great selection and price and the staff is very friendly and welcoming our sales person was Vern very knowledgeable, helpful my wife and I were very impressed we are planning to go back and purchase more items. Thank you.

Great customer service, the price is right 👍🙂 Dan was so professional and helped us to find what we wanted to buy.

Gus was an attentive and knowledgeable salesman. I recommend him. The store had a good selection of furniture from which to choose. I will definitely shop there again.

Great selection of good quality sofas- Steven was so helpful and gave me space to look around. Prices are excellent for the quality. Looking forward to receiving me new sofa in just 4 days!

Great deal, friendly staff, timely delivery...couldn't ask for more.

Bill the salesman was great. Very nice store

I purchased a over 3k bedroom set that got delivered and assembled. Let me start off by saying DO NOT TRUST THIS STORE. THE MANAGER GUS SAYS HE WILL TAKE CARE OF YOU AND THEY DON’t. The delivery guys placed a broken piece of wood with a piece of tape!!!!! They taped my new furniture! I called before the 72 hours and went to the store and they WILL NOT ACCEPT A RETURN. THEY SAY YOU HAVE TO REJECT IT BEFORE IT COMES INTO YOUR HOUSE!!! But how do you know jts not damaged!!! I have tried calling corporate and their people are just awful!

Thanks to Diana for her professional services. We were very satisfied.

Harsheet helped us with our furniture purchase and we couldn’t be happier! He was kind, efficient, knowledgeable and made sure we made the right choice. Thank you Harsheet!

Got a great deal on a gorgeous dining table set. Very happy with my purchase.

Salesman Dan was very pleasant attentive informative and helpful. I purchased a bed, sectional and bar chairs. Working with him was a great experience and the Memorial Day sale prices were great. I am hopeful my delivery provides the same experience.

The sale process was seamless and the sales associate was vey helpful in selecting the correct height of stool

We had an amazing sales person Diana Anderson. We bought several pieces that we love. This is our third time coming back and buying from Ashley.

Excellent customer service, great deal Fast delivery

We visited Ashley looking for a new couch. We were greeted by Diana A. and she let us look around until we found the couch that caught our eyes. She was able to answer our questions and explain all the deals they had available for memorial weekend. We did let her know we were not buying that day but we were between Ashley and a couch elsewhere. She still helped us out and gave us her contact. We did go back a couple days later to make the purchase and she was even more helpful! Every conversation with her was awesome and personable. We never felt pressured or that she was overselling. If you visit Ashley, ask for Diana! We are so excited for our couch to be delivered next week!

Diana Anderson was unbelievably friendly and professional and we were impressed with her and Ashley is lucky to have her. She made purchasing our couch easy and a pleasant experience. Thank You Diana Judy and Kent Hooper

You were the perfect sales person Lana. I appreciate all ur help and kindness. Thank u for making my shopping experience so much fun. Marni. Ps love the pillow😄😄😄😄😄

Me and my friends had to sit on the floor all weekend because these guys promised me to get my couch delivered last Thursday and now it’s gunna be here Wednesday. Wouldn’t have gone with Ashley if it was gunna take so long

our couch was supposed to arrive today but was delayed until next wednesday. very disappointed since we had all of our family coming over. we would have just driven around and bought a couch if that was the case…

This has been such a horrible experience. I have called and messaged online and everyone gives me a different number that leads to the same phone line. I ordered my $2,000 couch two weeks ago and it was supposed to be here on Thursday the 18th . It being here by then was a deciding factor in my decision to go with Ashley, otherwise I would have went with other furniture stores. I got a call that it won’t be here until next Wednesday the 24th, Tuesday at the earliest. I was throwing a housewarming party Friday and can’t go back on it now… all I want to do is talk with someone from the store but the number online doesn’t work and neither does anything their customer support gives you. Won’t be coming back since they make buying so difficult.

It was easy, and quickly, customer service was very good, Kevin was so helpful 👌.

Always I have good experience

Romeo is an amazing and honest sales person at Laguna Hills Ashley store. I cannot say enough

Great customer service.

Steven was very helpful, listened to what I was looking for and found the right couch for me in no time.

Navid was great to work with. Not pushing very nice

I had a good experience here! I didn’t know which type of mattress I was looking for and Duc Nguyen asked me all the right questions and we found a bed within 20 minutes! Easiest shopping experience I ever had.

Diana was Amazing! We came back to Ashley just because of her! She took 2 hours of her time to help us with all the details! She provided us with a great experience! Thank you Diana!

Diana was incredibly helpful and kind. Not pushy at all!

Fred was so helpful for finding us the best option and price.

Great service. Felt very confident in purchase. Sales person Bill is awesome.

Fred was very knowledgeable and helpful. He directed us the furniture most likely to meet our requirements.

Stay away from this store! Terrible customer service, we will never purchase another item from Ashley Furniture again. We purchased several pieces of furniture for my mother at the Laguna Hills, CA store. The base of the table was wobbly and unstable so we called within 3 days to have a technician come to the house to fix it. He told us that the table could not be fixed and was going to see if the table on display at the store had similar issues. After a week, we made several attempts to call the local Laguna Hills, CA store (nobody answers most of the time) and when we finally got a hold of someone (we spoke with two different sales agents, Romeo, and Tina), they told me a manager would call me back. I never heard back. I finally got an email from Customer Service stating that the tech that came out stated there were no defects and that a second opinion would be necessary. This is not the information that the tech told me. I am not confident that they will send a tech out that will be honest about the defects at this point. It’s a convenient way to make the sales order terms and conditions null and void so you can’t return damaged/defective items.

Duke is absolutely the BEST! He is so helpful, kind, accommodating and goes above and beyond to make sure his customers are satisfied. I personally had an issue with a delivery and Duke took it upon himself to come to my home after he got off work and put together my daughters bed himself. He is so generous and just wants to make sure his customers are satisfied, which says a lot about him. Thank you Duke for making my furniture shopping so easy and stress free, you are truly a pleasure to work with. Besides the beautiful furniture that Ashley has, I would highly recommend asking for Duke when shopping at Ashley at the Laguna Hills location.

Navid was great. He helped us so much, and didn't rush us or follow us around the store. He worked with us to give us to reduce the cost. We went there for a sofa and ended up with more that that. Go figure! Thanks again, Navid.

I bought from them and the bedroom set is only ok after $8K, wasn't installed properly and they had to come out twice. The sales people are extremely pushy and just want to sell you something. To the point that they don't listen to your needs. Recently went back for recliners for my rec room and the sales person was so pushy I just wanted to leave as he was all over me. Ended up buying from Living Spaces.

Everything went smooth .. we found everything we need and the application was easy and fast , Hiba was a great assistant and she guided us through the whole process with patience.. Thank you !!

Everything went smooth fast easy delivery and set up and PJ at the laguna hills store was great helping us get everything we needed.

I visited Ashely furniture simply to peruse and “see” what was out there, it's quite difficult to order furniture online and not be able to physically test it for comfort, fit etc. The intimidation is real to be chased around by a pushy salesperson… what a pleasant surprise I was in for… salesperson Diana Anderson introduced herself and simply asked how my day was going… and her inquiry was just that and genuine! I don’t even think I answered, I immediately barreled into my plight, I mentioned I was shopping for my niece who is planning on attending UC Irvine. I also explained I was on a very limited budget. She not only found us the perfect setup for a college student (she carefully considered our minimal dimensions) and able to stay within our budget. While she was affable and genuine and her knowledge of the actual furniture was vast, her real superpower was how she was able to fully utilize the limited square footage in the most effective and creative ways, she offered us real solutions and alternatives that I would have never thought of. If you're in need of furniture and want a truly professional and personable experience, definitely ask for her! Oh and the furniture is decent, definitely a step up from a big box store (no DIY projects!), delivery was professional and set up was a breeze.

Vern is awesome!

Excellent Excellent Customer Service!! Jumping through hoops to meet my needs! Love it. Praise the Lord🌷

Diane was lovely and so helpful. No pressuring. Just great. Thank you!

Best service

It was the best shopping experience I have had.

PJ of Ashely Furniture was very helpful and friendly. The quality of recliner we bought was very good.

Harsheet is a total SWEETHEART!! He helped me in choosing a new couch. He was so pleasant and easy to talk to and really understood what I was looking for. He shared some information on a bed as well, which I plan to buy in the future. I will buy all of my higher end furnishing through him. I asked him for an ottoman that goes with the couch. I haven't decided to buy it yet, because this was a large purchase and I need to budget a little more for it. I am supper excited to get my new couch. Thank you for your great service.

Ashley furniture is absolutely wonderful at selling you a product. But their after care is absolutely appalling. We spent 4k with them in July last year, and I purchased an extended warranty on my sofa because we "moved" our extended warranty that we paid for is now void. I have nobody to blame but me! Because I purchased sofas from Ashley furniture years ago, and the cushions collapsed only after a few months of purchasing! So my stupid mistake for giving them a second chance. If you want a sofa that lasts years, don't go to Ashley furniture. The worst aftercare service out there! Then companies wonder why they lose revenue share to the likes of Amazon! Because Amazon customer service is the complete opposite of this one.

Amazing furniture store with many varieties and affordable prices and excellent representatives

PJ made the process of choosing the furniture easier and awesome! I really appreciate the staff expertise and assistance..

Delivery was great and fast

Bill was an excellent salesperson. No pressure but helped with our chair purchase.

Fast and professional

Terri was very helpful. I recommend Ashley

Cabinet handles are very poor

Excellent customer service. Thank you Diana in Laguna Hills for your kindness and professionalism. Sharon

Duke was extremely helpful and friendly.

So far so good! Delivery was great! Super efficient and they came at the beginning of the timeframe they said they’d be here by. No need for waiting around. Couch is super comfy and looks great. Was nervous initially because this couch was not on the showroom floor, but lived up to my expectations. Totally recommend

We ordered a recliner for our 84 year old aunt who is handicapped in CA and we are in ME. It took forever to get it ordered and we did have a great final salesperson. The delivery people were rude and gave her a hard time. They ripped out the cable to her tv and phone. They acted like she was putting them out. Didn’t put the chair where she wanted and she has no help. I realize it is most likely a third party who delivers and you feel lucky to have them but anyone can show compassion…doesn’t cost anything. She suffers from pain everyday and was grateful for the chair but we will not be purchasing a bed for her from Ashley because of such a bad delivery experience. What is this world coming to? Older people are treated like trash and this proves it. Thanks for listening.

My favorite furniture store ever! I've been shopping here for decades!

Excellent customer service.

Thanks Dorothy for help us. She is very polite and respectful. She helps us a lot to find our best sofa. ☺️👍

BEWARE !!! don’t buy the extended warranty, totally worthless. Do not buy couches. The reason being the cushions don’t hold up. I spent $6000 on furniture but Ashley in Laguna Woods and a year and a half later, the cushions just got flat. I called and spoke to a manager at the store and they were supposed to send someone to my house which is less than a mile from the store to come inspect it. Now I just got an email that they’re not going to. This is not the kind of service I expect from our local furniture store.

Dorothy did a wonderful job! I was able to get the dresser I needed for my house. She was very well spoken and helped me with exact measurement ! Can’t wait to come back in the future!

My parents buy all their furniture there so I just got a new bed and we went to get it from Ashley. They love Navid, and after how helpful he was with not only the purchase but the replacement of parts and overall any other questions and needs, I definitely want to continue giving my business to him. Absolutely great experience with Navid and redeeming of the issues I’ve had with customer service/support.

The customer agent who helped me was great ! He was respectful and efficient, only thing that I did not their delivery option

Not just the worst furniture company ever, the worst 'any' company ever. Salespeople are pushy. Delivery targets not met. And when I did get a delivery, it was the wrong item....not even close. Now the store is dodging questions, even though the driver claims he will go back to the store and get the right one. Guy on the phone at the store was the biggest jerk I've ever come across. Never again

I have yet to receive the chair it is due here in 2 days. I can only say that the person who helped me was wonderful. Her name is Diana Anderson and if it hadn't been for her I probably would not have made the purchase. I hope when I receive it I'm just as pleased as I was with the help I got in the store.

Vern was very helpful and wasn’t trying to push product on us. He was Extremely knowledgeable and very professional. Will definitely use him every time I go in there.

PJ helped us get a better deal in the store than online.

Terri was outstanding

Popped in to pickup an extra piece of furniture and Navid was our associate who greeted us. He was a great salesperson answering all of our questions, looking up our old set to find the matching piece, and as much as I hate to admit, upsold us on a couch. While I hate to admit his "gotcha", he did it in a way that I was happy to spend the additional money and felt like I got an amazing deal. Ashley Homestore in LH has always been great, I really wanted to highlight how great of an associate AND salesperson Navid is. Thank you Navid and Ashley LH.

Vern was my sales expert. Very efficient, friendly, knowledgeable with the store product. Highly recommend Vern for anyone shopping at Laguna Hills store. Will be using him for all future purchases

Wonderful experience! Gus was amazing!!! He treated us like family and gave us first class service. No pestering, very patient, and knowledgeable.

HORRIBLE EXPERIENCE with Ashley Furniture! !!! Employee ( Romeo) and Manager... The guy that was helping us ( Romeo) was crazy and very rude... He gives a very nasty attitude to my husband; we ask for the manager and he did care at all what happens with the Employee ( Romeo) ...!!! When we finally Living this Nasty place the guy that was helping us ( Romeo) and together with another one that works there too; start laughing jointly when we get out of the piece of trash place dubbed Ashly furniture; Word of advice - do not buy from them, the Manager didn’t even bother to do anything… He doesn’t care about Customers' Business; we Never going back into this Funiture again and they go out of business soon 👎👎👎👎🚫🚫🚫🚫🚫Not worth it 1 star either.

I went to the store @ 24001 El Toro Rd in Laguna Hills and Gus Nasr took care of me. He is super attentive and helped me get what I needed with ease and a smile in his face. Great customer service. Thank you Gus.

Salesman Vern very polite and courteous. I now have 3 living room sets to choose from. I'm excited

Lana helped us out greatly! Ask for her.

Navi’s is the bomb!!! Excellent personality and a great salesman. Keep him around. Kind regards, John Devane

Diana was so awesome ! She gave me such great service and was so nice and extremely helpful ! I will be a repeat customer because of her !

Great service thoroughly explained I love my furniture. I love my sales person😀 OK the management was really wonderful to specially Gus😁

I knew what I wanted when I walked in the store the salesman was trying to get me to buy more expensive stuff I told him I knew what I wanted before I got to the store he did not stop he continued to try to get me to buy a higher item that I was not interested in and I told him please stop I know what I want I want to pay for it and began he insisted on selling me something at a higher expense telling me he do not recommend the item that I was buying Anything in the store should be recommended regardless of the price I did not like the fast talking because I knew what I wanted

I bought multiple items from here but it's always a pain talking to the sales people. There was one that had no idea how percentages work, anyway the two stars are because the furniture they sell is good quality but prices vary. For black Friday last year I went to check on the price of specific nightstand that we like, it was 550$ each after 50% off (thats what we were told, which I knew it was BS). Few months later, Jan 7th, the price of the same nightstand is 459$ online. This is why the 2 stars. I won't be visiting the store again, and I think the online store is good enough if I really want something from this store. P.S. I am also still waiting on a gift card they promised I'll get one year ago when I bought our dining table, so don't believe anything the sales people say. Believe only what's in front of you right now.

We had a great experience at Ashley Terri was our sales lady and she was just as helpful and easy to work with no pushy . We recently bought some furniture on the phone and I asked for Terri she got it done fast and perfect. I would go there whe I need things for my house. Friendly, easy to talk to and alwsys positive. Thank you karen

ATTENTION !!!!! PLEASE DON'T PAST THROUGH NEGATIVES THAT EASILY!!, this way you don't have to be trapped like others!!! after spending $5500 then being humiliated and disrespected!!! this is the sofa I bought From Ashly furniture and it is "ONLY 7 DAYS OLD" ( look at the sitting marks) and it doesn't go away,ASHLY FURNITURE ARE SAYING IT IS OVER 72 HRS AND NOW IT IS MY PROBLEM?!!!! new sofa should look like this after 7 days??!!!! PEOPLE !!! YOU MAKE THE JUDGMENT

I was looking for a specific sectional, which they were able to help me find. I was also given very clear help on when it would ship. I ALSO had to call back 4 times because I didn’t use a measuring tape the first time. But Dan stuck with me, set up my order, and helped me modify it so it’s exactly what I need (and I know that it will fit). Thank you so much for the help!! Also the price was better than I expected too.

Terri is incredible..she is thoughtful and intentional and thorough. Her attention to detail and customer service is remarkable. She is the reason we shop here.

I had the most outstanding shopping experience at Ashley furniture and Paul Bonzer was my sales associate. He was so patient with me and gave me a tour of all the different items I was looking for, helping match pieces together, made suggestions I hadn’t even thought of. It was the most pleasant easy experience I walked out of there with seven items for my new place which I absolutely am in love with. The prices were great 👍🏼 I highly highly recommend Ashley furniture. And if you’re lucky enough to work with Paul tell him I said hello!

Nice furniture but salesmen are too pushy.

It was easy purchasing my item. The sales rep Steve was very nice and helpful.

PJ is hands down the best sales associate. Great customer service, kind, helpful, and an absolute pleasure to work with.

I've been in the Real Estate sales business for past 33 years and Fred the sales person at Ashley is the WORST sales person that I've ever seen. Lier, manipulative, deceiving, pushy, makes promises that he can't deliver,, just to name a few. I wasted over two hours buying quiet few items and after agreed on the final negotiated price and ready to pay, Fred tried to be sneaky and sneaked in over $300 additional cost and when I caught him I decided to walk out of the store empty handed which it was a great decision because the next day I went to Jerome's furniture a mile away from Ashely and I bought everything from there with great value and way better quality and dealt with George, a great helpeful honest respectful sales man. WITH SUCH BAD EXPERIENCE, I'LL NEVER STEP INTO ASHLEY AGAIN.

Great service from Bill. He was knowledgeable and easy to work with.

Loved the experience and people at the store everyone is nice and friendly. Didn’t feel like a sales environment

Terri is an awesome personable sales person. Thank you Terri

After visiting multiple furniture stores, we found everything we needed at Ashley, largely due to Navid’s exceptional service. He really took time to understand what we wanted and what we didn’t want and nailed it in his suggestions. He was very knowledgeable about the products and answered our gazillion questions with a smile. Navid, thank you! We would give 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ If we could!

Its good to be able to see and try furniture, Amazon et al should not be able to complete on that level. The benefit of trying out the furniture and paying more, as opposed to taking a chance of cheaper Amazon fare, is somewhat outweighed by the terrible buying process, which is remarkably slow. Its akin to what its like when buying a car. It should be a case of shop, decide to buy, pay, leave, but its more a case of shop - wait, decide to buy - wait, pay - wait, leave.

Everyone’s service is polite and very helpful, specially Bobby! He looks for one’s interest genuinely, thank you Bobby!

Amazing service every time with Bobby. The level of care and detail keeps us coming back genuinely. Thank you!!

Fred was great. We saw the sofa/loveseat on Wednesday and came back to purchase on the weekend. He was able to schedule delivery for Wednesday this week. Thanks

Bobby was so helpful and gave me an excellent deal! He was so sweet and patient and gave me lots of space and time to look around. I always reccomend Ashleys and go see Bobby!

I love this place we were working with this guy and he helped us buy me a bed it’s the best place here and my mom too she got a bed -Mark Harmon

Competent sales person who went full circle to give us a smart comfortable experience. It resulted in a great couch at a fair price for us. Thank you,

My grandmother and I came in Saturday morning to look for a new dining room table set. Bill was beyond helpful and patient in helping us find the perfect set. Thank you, Bill, for helping us make our house feel like home!

Fred was very helpful and took the time to answer all of our questions.

Very courteous service from Fred Noroozi. Cool person and works with you to ensure that you are satisfied.

I recommend the Laguna Hills Ashley furniture. Great knowledge of products & great customer service. Happy customer after purchasing a bedroom set, recliner, & sofa sleeper.

Just worked with Terri Harner at the Laguna Hills sore. She went out of her way helping me when several options. Thank you so much Terri. If anyone needs special attention ask for her.

I bought a rocker recliner. It’s beautiful and it matches perfectly with my couch and sofa. Bobby did a great job working with me and was very patient and helped me get a great deal including delivery set up. Thank you Jessica for your assistance as well. I’ve helped friends in the past decorate their entire home with Ashley furniture.

Dorothy helped with my bed for my daughter and her experience knowledge and customer service shall be recognized by far! Kindest heart she has for the customers who walk in like myself!

Paul was amazing! Perfect service and absolutely a pleasure to work with. Definitely look him up when you go to this Ashley store.

I was excited about my new purchase went back to get some more furniture a couple days later. Then I realized I was charged for a protection planned I did not want. One for over 300 the other for close to 200. Called store and they said they do that to cover the furniture so we can discount it.!! I was not told this. REAllY. So what is a point of a discount.. Was told they could give me the full price. I want the price I was told and not this expensive furniture protection price I was not told abIout. They said they would take it off the price. Now waiting to see if that happens. If I doesn't happen at least I have some time to cancel my order as I am not having it delivered for over a week. So tired of things like this happening. I should have read the amount closer before signing. The sales person went over the charges I agreed then sales person went to use computer Iin another area. Should have checked the amounts before I left. Feel a bit scammed. Hope it all gets resolved.

Terri at the El Toro store was so accommodating, polite and patient over the phone with a rush order. I will definitely purchase with her in the near future.

4th home furnished perfectly by Duke at Ashley, El Toro! Thank you for all your attention to detail sir.

Appreciated our salesperson allowing us to look we didn't feel pressured while looking. We asked questions and he was great and knowledgeable about everything we asked about.

Hello. I would like to share my story on this store and the rude customer service i was given. Couple days ago i ordered 2 bookcases and a mattress, i never ordered a bunkie board and it was a mistake the salesperson made, when they delivered the bunkie board i told the drivers it was a mistake and they said they couldn’t do anything about it and i had to go to the store to fix it, and i went to the store and the manager said i already had signed that i received it and i tried to explain it to him in many ways that i didn’t order a bunkie board and my order was only 2 bookcases. But he was just very VERY rude to me and he had discriminated me for being hispanic, i will never go to buy from this store again and that manager does NOT deserve to be a manager of anything.

Unfortunately had a terrible experience, my item never shipped to the correct address. Receipt confirmed shipping to my home address, instead it was delivered to the store yet weeks go by and I never received a call to go pick it up. Their customer service representative approves a refund, turns around and decides to ship the item to my house instead of actually processing my refund. I found this out a week later when I see no refund posted. I call again and Im told they will reprocess the refund and am provide a reference number. 2 days later I receive a call saying they can’t refund until I return the item to the store. An item I never received !? An item I needed within the shipping time frame estimated not A MONTH later? To sum it up I had high hopes and both store and main customer services was terrible.

Yvonne was a great saleswomen, and handled everything well. I got the entertainment center I wanted, and was out of there within the hour. I appreciate the level of care she brought and left knowing I was going to get something really great for my home.

Nader dose good job,good behavior and good customer service

I purchased furniture from Ashley with a promotion of 0% interest for 60 months through synchrony. I then put the account in auto pay and let it be. Surprisingly I started getting interest charged after about 12 months and I didn't notice for sometime. I contacted Synchrony and they are willing to resolve but need Ashley to be on phone with them or communicate. I tried contacting the store but they are not willing to be on the phone or providing any help resolving it. Even though they raised a case but they are not taking any ownership of the issue. case# 07055300. no communication or updates on the case or months while I am getting interest charged.

We went to four furniture stores that day. When we entered Ashley, PJ greeted us in a professional yet personal way that was very different from the others. We explained what we needed and what our budget was. He made it happen with furniture we were very happy with within a couple hundred dollars of what we wanted to spend including shipping, set up, and mattresses! This is what a furniture store is supposed to be. Thank you PJ, you’re the best!

I love this store at Laguna Hills, they always offered specials without asking, they want is a customer satisfaction and savings. Thank you Navid, you are the best!

Helped by Gus's (manager and associate). The only thing better than one Gus, is two Gus's👍

Amazing service every time

Duke and the manager of the store went above and beyond! After I had completed my shopping, I went to my car to leave and found my car battery dead! The manager and Duke helped me jump my car so I could go buy a new one! During the shopping experience Duke was informative and wasn’t pushy like some salesmen. He helped me make knowledgeable choices by showing me all of the options available! Overall, if I could rate this store a 10 I would! Will definitely be returning!

Made a purchase in May and was suppose to receive a promo gas card of over $200 . The tables were damaged upon arrival so sent back. We're now in August and I am still being charged for tables I never accepted, still no gas cards and this was after multiple calls to their store. Tables had no impact on the gas card amount either because I ordered a giant sofa.

Your Laguna Hills manager Gus and staff Navid, are one of a kind , proficient , knowledge , Real customer service knowing the needs of a customer and tackle the issue to the max Thank you both and all staff , thanks to Ashely for their policy and staff

The sales person that helped me was very kind and courteous, I enjoyed talking with her very much and was very helpful and knowledgeable. Would shop hear again if I had the same sale person.

The quality of my furniture items is poor. The counter height stools seat have no cushion fill and are uncomfortable, zero gravity recliner massager not working (called delivery min after he left but he didn't pick up call) called store multiple times on hold for more than 30 mins each time. Finally, I reached a main customer service line that is sending a tech out to assess the recliner. The recliner chair is stiff, not soft as expected, and I sat in it before buying in the store. Rocking chair is a large, good-sized indoor/outdoor type but hard to sit in and has to buy expensive cushions for it to even enjoy it. Table lamp decorative handle snapped off, just moving it from counter to table. Had to get weld glue to reattach it. The lamp was super expensive compared to competitors. White full-length framed mirror is nice in any space. My sales representative Nader at the time of purchase was friendly and knowledgeable. I expected better customer service ease to reach a live person at the store by phone, but this didn't happen. My main complaint is that the quality is not very good on the products I selected, nor is it comfortable to sit on. I would not recommend buying the items I have. Nor would I rate the customer service experience to resolve an issue. I was asked to take a 360 photo of the problem with my recliner and send it to a representative to have someone come out to view the recliner. Update - January 8 months later... Finallyfurniture repair rep came to my house to address my inoperable recliner. He asks where the part they shipped. I said I received nothing. He kept calling customer support and was unsuccessful in reaching someone but reassured that he would sort this out. In February, a furniture repair employee came with a switch and said the motor to the chair that arrived at my home a week earlier to simply keep it in case something happens to the motor. Upon replacing a switch, the recliner now massages and heats up. The heating function gets too hot on the seat. Chair now functions 9 months after purchasing it. I would not recommend purchasing for them all made cheaply and poor customer service. We miss the days of well-built furniture with having to use an Allen wrench to tighten everything regularly like our stools and rocker. I would not shop there again.

Limit sizes and colors

Nabil was wonderful to work with. He was extremely helpful and made sure we got every discount available. I will always work with him again. Quality of furniture was very good value to price. Delivery was within three days.

Friendly and knowledgeable staff. They have decent selection. Welcoming environment. I will definitely re-visit.

My experience with Ashley Furniture was amazing!! Dorothy in the sales department was so nice, professional and knowledgable! By far, the best furniture sales experience I have ever had! Highly Recommend this location!!

HORRIBLE EXPERIENCE with Ashley Furniture! They were only nice to my wife and I during the 1st visit when they sold us a Dinning Set which ended up being delivered defected. Then, they promised to replace the table within a month which turned into 6 months, throughout the process it was hard to get a hold of the salesperson Dorothy (who would hang up on my face), and the managers. When I finally started reaching out to the corporate, the store managers - Jessica and Guss- had to reply to my emails. Word of advise - do not buy from them, if you already have bought and are experiencing issues - go straight to corporate - who doesn’t reply to emails but this forced the managers to take action and reply. They finally refunded my money after 7 months of going back and forth via phone, emails, and texts. Adding on to the frustration, Dorothy entered a completely different name for my wife in the system which made impossible to get any help from customer service. Never going back or even stepping into this parking lot unless they go out of business and something else opens here!

Worst store ever in the US. Worst manager - Noah Shearouse. Don't ever pay anything here. They make tons of mistakes and right after you pay, they will treat you like enemies. Before the sale, they will treat you like gods.

Receptionist was very rude

I usually don't make my decisions based on reviews especially when messages like mines are left. Ill try and make this a quick read. Every's experience is different not all of us have the same experience. I feel Ashley's Furniture have nice furniture and for some decorated beautifully. My experience however is not the furniture it's the staff and customer service dept as well their promise to deliver on time. I went in on the 13th and ordered a bed sofa. While making my purchase 2 different customers had come in with complaints one asked for the managaer as to be quiet about her ask stating she could not wait for him because she needed to go to work. The other Lady left very upset each one were told the manager was unavailable. Now my order have not been delivered and is stuck in the system. I call and no one is there It's almost like they hqve routed all of their calls to the customer call center only for no in-store calls. I've never had this happen before but first time for everything. The location is at the Laguna Hills Store. I can't even inquire about my order because no one knows what's wrong in the customer service dept. Please read reviews and maybe base them on overall experience. Some are being truthful not just angry...

Great customer service! Prices are amazing! Steven was the best!

Pushy sales people 😢

Quality furniture, from Casual to Elegant. Great Choices, Variety of Styles and good service!

Never purchase from Ashley stores or online. Customer service is completely awful and no one should go through their subpar experience. Please don’t recommend friends to do business with such company. Pay the extra money and buy both good products and customer service!

We worked with Kevin today and he helped us find the perfect dining table. He was very kind and really took care of us. We will definitely be back.

Two years and my couch is falling apart in multiple places. Buyer Beware. I have no idea how to even fix this🤦🏼‍♀️

HAD A VERY GOOD EXPERIENCE AT ASHLEY. WE WERE ABE TO FIND THE ISLAND TABLE THAT WE WANTED. THE YOUNG MAN WHO ASSISTED US WAS PATIENT AND VERY HELPFUL..

Sales staff, Duc Nguyen was excellent and a pleasure to work with. The delivery side of things was not well coordinated, but the furniture did arrive on the dates promised, but not necessarily at or close to the time promised in one case.

My experiences have always been good in the last two years of shopping there. Thanks.

The worst customer service! It took 2 months they delivered part of our order, another month to send another part and still haven’t received part of that after 3 months! I don’t understand why they place an order if they don’t have it in the stock or not able to provide them in 3 months!!!!! My mom passed away before we got her bed! It’s ridiculous! I NEVER purchase anything from Ashley again!

Duke was so helpful, he listened to my and my wife's situation and helped us find some amazing pieces right in our price range! I didn't feel pressured at all in fact I felt that Duke genuinely cared about helping us find the right furniture for our move to San Francisco and on a student budget! Thanks Duke!!

The sales rep Dan was very friendly and helped us come up with the best sectional configuration for our needs.

Terri has helped us twice at the Laguna Hills store and she is WONDERFUL. She made shopping for our new furniture such a breeze and we will come back over and over to shop with her. Thank you!

I have to say that this store has the worst customer service. The manager Gus Shuber disregard my complaint about my damaged item that the store kept and told me I am just “one out of many”. He refused to help me resolve the situation or assist in a refund. The store STILL HAS MY ITEM and my money.

I have been coming to this store since 2019 and my experience has always been outstanding. The manages and sales people really care about their customers. I am especially referring to the store manager Gus and the salesman Paul. In 2019, I bought my couch with a gift card and for some reason the money in the card was not correctly applied. This incident was resolved by the manager immediately who went above and beyond in making sure I received my product. That extra mile is what created gratitude for them and now I am a frequent customer. I just bought my new house last month and 95% of the furniture is from their store. They have always worked hard to give me the best discounts and making sure I am satisfied until the day of the delivery. I am very grateful with the team!

Bought a new mattress in November, love the product but not worth the hassle AT ALL. The first monthly payment had an error, causing the full amount to be charged. Took 3 months, many frustrating phone calls and the struggle of fighting through representatives who very clearly did not care to finally recieve a refund. My payments are still not on track and it is almost February, absolutely do not recommend.

It's a nice store with nice things; however, the salespeople will not leave you alone to just browse. The store is set up so that they can ALWAYS see you. That's weird. That's the only downfall.

In-store service is always good. No problems there.. Just pray that your furniture arrives on-time and intact. Was given only a $100 discount(which i had to call and complain to even get) on a nearly $2000 entertainment center that was delivered damaged(side tower had broken shelves) and after 2 additional attempted deliveries of replacement towers(also arrived broken) and 2 visits from Ashley repair technicians(unable to fix) we finally received an intact replacement about 2 months later. Oh and did I mention the new towers shelf clips don't match the existing one we had, so the two side by side towers don't match. Needless to say, but I won't be shopping with Ashley ever again and will encourage others to look elsewhere as well. Which is a real shame since their instore employees are always very friendly and helpful.

This store has such a large selection. Paul was very knowledgeable and helpful. He provided excellent customer service. Would highly recommend this store for any furniture browsing or other needs

Not going to lie, I felt more like I was at a used car dealership than I was at a furniture store. Complete with workers just hanging out (minus the cigarette smoke).

Purchasing was fast and easy. The sales associate was great to work with and arrange a quick delivery. I took 1 star away because when the delivery truck showed up they told me they had all 3 pieces of my sofa but could only deliver 2 into the home. Because their invoice on their app said to only deliver 2 pieces. The delivery guys called their boss who said, follow the invoice, do not give them the third piece of the sofa (WE PAID FOR). We finally got two other people on the phone- someone at the delivery company and someone at Ashley who finally agreed to change the invoice. The driver had to wait to refresh his app to see that he could in fact go in the truck and get my last piece of sofa. It was all resolved but challenged common sense.

Vern was great and very knowledgeable, we love it when the sale associate are friendly and professional

I have never received worse customer service than I have with Ashley homestore. I ordered a mattress, bunkie board and mattress cover from them. I paid $170 delivery fee and promised my old mattress would be taken away. After delivery I discovered they had given me a bunkie board with a hole in the middle of it and never said anything. Covered it up by putting the mattress over the top. Instead of getting rid of the old mattress they dragged it out to my own dumpsters at the complex right out side my front door, where there signs to not dispose over oversized garbage. When confronting customer service, they are not wanting to refund me for any of it!! Can’t believe they can do this! Won’t buy from them ever again!!

I would leave zero stars if it were possible. The sales people and store manager were great. But the warehouse and customer service call center are completely incompetent. On our first delivery date we received confirmation and then no one ever showed up, no call, text, or email. We had to spend HOURS on the phone trying to figure out what happened. The second set of furniture was a similar experience. We received delivery confirmation then a phone call that only part of it was available. Did we want partial delivery? They said to call back and let them know. When we called back and spent a good hour on hold they said our furniture was on backorder and had never been in the warehouse at all. They could deliver it in about 2 months. When we asked why they had confirmed and then called just the day before to say half of it was available for delivery they were clueless. Did they sell our furniture to someone else? Now we have to wait, again? No explanation at all. We will NEVER deal with Ash,ey again and will be sure to tell as many people as we can to avoid them.

Came into Ashley furniture store on a Saturday morning as we were looking for a sectional couch for our new home. We had been to 2 other furniture stores earlier with no luck. We were greeted immediately at the door by sales associate David. He was very helpful, not pushy, and showed my husband and I a lot of options. He helped us with a specific shape and size for the sectional and was able to price it out for us and give us a delivery date on the spot. He also mentioned that they were also able to bundle a Tempurpedic mattress with the sectional couch for an even bigger discount. We ended up purchasing both the mattress and the sectional couch and David worked with his manager to get us a smoking good deal. We were shocked at how much they were willing to help us out. We walked out of there very satisfied customers and would recommend asking for David to help with your furniture needs.

Ashley Furniture was so great!!! Went Black Friday shopping and needed to get a sleeper couch! We found one in store but I had found cheaper price online! We asked a sales guy (not sure if manager it was busy) but we asked “do you guys do price match online, if we found cheaper price? The man replied “yes.” We were able to get the couch we wanted for the price online! We had easy customer service after that, with someone who got our information and set up our delivery. (P.S. the man who helped us that day, he told us it was his first day on the floor! We told him he did a great job and congrats on your first sale! Wish I could remember his name, but Ashley Furniture Store off El Toro Rd in Mission Viejo, CA ) We also were taken to a woman who rung us up and told us we would receive text for info on when delivery would be. We also got the option for the no hassle delivery assembly assistance. Very pleased with how it went! :)

Sales rep Bobby was great to work with. He was patient with us and professional and not pushy. At one point, we decided to take a break for lunch. Most salesmen would get discouraged or change their attitude, but Bobby was still positive. We returned a few hours later and continued our shopping. We ended up purchasing furniture for our living broom, patio, kitchen and office.

So disappointed in this store. Tells us the furniture will be delivered by the date requested and come to find out it’s not able to be delivered until much later. Completely ruined our holiday plan. And now the salesperson won’t even answer the phone to help address the problem. Manager is aware of the problem and he won’t return the call either. To think I was so complimenting with their service when I made the purchase. Now that they sold the products, they won’t own the problems. Other delivery had to be rescheduled because they delivered when we specifically told them the date had to be in December. Very poor business integrity. Very rude not to answer calls and ignoring the problem. How do we resolve this if you don’t communicate, Steven?

I am so disappointed with the delivery department that I had to cancel my order. Ashley HomeStore is so disorganized that I had to cancel the order and purchase my furniture somewhere else.

Good products, fair pricing when on sale. Watch the $120 not touch delivery and setup fee for products that only need knob as. Some backorders are 6 months sure to supply chain issues.

Bought a new mattress and the staff was so helpful and friendly. I highly recommend this store

When I need any house hold items, I go to Ashley’s because I know I’ll find what I’m looking for. Super great prices and great sales associates.

Navin, Artemis, Karen,were very helpful with my purchase!

Furniture is overpriced for what it is. Not as advertised. Web has different prices. Sales people hover.

Loved the variety, the prices and service! Nahib helped with details.

Very nice people and good selection

I'm giving 3 stars for the good service I had when I ordered the desk and the desk itself. The drivers who delivered and set it up are idiots. They need more training. They set it up the wrong way and said that is the only way. I had to unscrew the desk and set it up so it went the other way. Very disappointed!!! My set up fee should be refunded!

BUYER BEWARE!! These people are very shady--Fred especially. My wife (who is 7 months pregnant) and I went in to buy a new Tempur-Pedic bed and was sold on what we thought was a medium-firm bed. The bed that was delivered was the firm version of the bed and of course was too hard for our liking. I called the store 2 days after the bed was delivered--which was a Monday--attempting to exchange it and was told that what we got was their version of 'medium firm' even though the bed clearly says 'firm.' After digging in further I found out that TempurBREEZE does not even offer a 'medium firm' version of that bed and was clearly lied to by multiple people at this location. I was told: " put white socks on and jump on it to accelerate the break in process." To top it off they said that they would not exchange or return it and now we are stuck with it.

Our Salesman Duc Nguyen was super helpful! He was kind, courteous and professional. He offered assistance and researched our needs without being too pushy at all! We like this and think he’s great at his job - it helped us make our decision to buy on the spot without going to other stores or return later!

I have very bad experience with this store we bought furniture and 5 extensions years Garantie after 2 months one of the chairs broke we went there to talk about it the store manager told us are many people are starving and are hungry, you are here to complain about chair ? My husband told him then why your sold us extra Garantie if you don't want to take care of the problem ? We sold our furniture very cheap and bought another one from furniture city in El Paseo they gave us best customer service Please stay away from ASHLEY store 🙏

Terrible experience so far, and it’s not done yet. Purchased a bed, and was given a 4 hour window for delivery day (Friday). At the end of the 4 hours, when they had not shown up, I called corporate customer service and was told they’d be at least a few hours late. They told me I could reschedule for Monday, which I did. 3 hours later, when I was at work, I received a call from the company asking where I was, as the deliverers were at my house. I told the person it had been rescheduled for Monday…she said there was nothing in the system which reflected that, so she went ahead and scheduled it for Monday. I was told I’d receive a text on Sunday about Mondays delivery window. When I did not receive a text, I called the local store at 4:30 pm on Sunday and was told there was no delivery order for me. They said my order was returned to the warehouse, and they would be unable to access it until it was scanned back into the warehouse, which would be 2-7 days. Then delivery could be rescheduled for 2-3 weeks after that. I reminded the employee that it was the company’s error, and I’d like them to help me get the bed sooner. I was told there’s nothing they could do, and no one else I could talk to about it. I was told I’d get a call from a supervisor Monday, I never did. Monday afternoon I called corporate, and was provided the same information. I was a supervisor would definitely call me Tuesday. Tuesday is almost over, still no one has called. Terrible customer service. When they make a mistake, they will not care to put the customer first and make it better.

After searching for 2 sofas, at many different furniture shops, I finally found a sofa that fit all my check points. Ashley furniture had many to choose from, but i was stuck on the limited space i had to work with. Not only did I love the style and fabric, but the price was amazing...And the sales woman was above excellent. Thanks again Terry for your patience and expertise. Blanca Rose in california

This business lack some important things considering how big the business is. I was assisted by a lady who I thought she was not a sales person. She was ignoring many things I asked and she was asking for help from another sales person in many occasions, she definitely was not a good sales person, either she was too nervous , not well trained or simply she was ignorant about the products. She was constantly touching her mask and it was very annoying. The store has not samples of color fabrics to see the real color and texture. .I stayed longtime and they didn’t even offer a bottle of water . Is that too expensive considering the prices we pay? The sales person told me that the furniture is manufactured here in USA when I asked precisely if the furniture is from abroad. The final conversation about warranty was managed by another sales agent and she clearly said in front of the manager that they give only 1 year warranty and there is some delays in the delivery because the furniture is MADE IN VIETNAM

Had a very nice shopping experience with Terri Harner. I was shopping for a recliner and found one I liked..Terri was able to include the 5 year warranty in the price. Today the chair was delivered an hour earlier than scheduled .I'm very happy with it. Thank you.

Ashley Home Furniture was wonderful. Great selection and outstanding prices. All of their associates are very helpful and friendly (especially Fred and Duc). Would definitely recommend to anyone looking for furniture or a bed.

We purchased a couch and a chair. Upon delivery we noticed there was a piece of black metal on the bottom corner of the couch which had torn through and was exposed through the upholstery. The delivery person said they had another one on the truck for delivery that afternoon and they would exchange it. They exchanged the couch, but moments after they left we noticed both the couch and the chair had stains on them. One stain was on the couch pillow and the chair had a stain on the back. I immediately called customer service. They said they would send a technician to the house to try and clean them - which we refused. They are brand new expensive items and should not arrive with stains. They said they would replace them both and would make sure to elevate us to VIP status and receive white glove service. We were told that VIP service meant that the new couch and chair would be examined prior to delivery to make sure there are no issues. In the meantime, we went back the the store and convinced them to exchange the stained couch pillow with a clean one on the floor model. So, they delivered the new chair and we immediately noticed that this chair had a piece of sharp black metal exposed on the bottom corner (just like the first couch had) that had torn through the upholstery. We refused delivery. We spoke to customer service and they said they would send us another chair. I also asked them for some sort of a discount because of all the time and aggravation we were dealing with. They called back and offered us a $100 in-store gift card. They said they could not give us any other sort of discount since everything was already paid for in full. We refused the gift card thinking that at this point we would never buy anything from them again. We are still awaiting delivery of our chair (for the third time) next week. Hopefully third time will be the charm. Update: Chair was delivered today and there was an unfinished edge of fabric on a corner of the chair. We refused delivery. Waiting now for chair number 4. Also noticed that there was a crease sewn into the fabric on the couch by the piping and we are requesting an exchange on the couch again since this is something that is un-repairable (that will be couch number 3). Also learned today that Ashley has NO RETURN POLICY! We requested (after 4 returned chairs and 3 returned sofas) that we wanted to return EVERYTHING and get our money back. We were told that returns had to be reviewed by the Regional Sales Manager and in 48 hours he would decide if we are allowed to return everything. I’ll update again with their decision. Update #2: They refused to let us return the defective sofa and chair. This entire ordeal has been a nightmare. We’re going to try one more round of exchanges (3rd sofa and 5th chair). If that doesn’t work my only other option is to reach out to the BBB and see if they can help me resolve our issues. BOTTOM LINE - BUYERS BEWARE!!!

Purchased office and bedroom furniture sets. We were helped by Nabil who did a fine job for us in selecting items and pricing.

Very pleasant ☺ experience.

Excellent customer service very nice furniture

It was a true pleasure to work with Russ Greiner on my purchase of a couch and two arm chairs for our home. I appreciated that he interacted with me as a person and not as a salesman. He was very knowledgable, thoughtful and kind. As a retired manager of large groups of people, I would be inclined to promote Russ to a position of training new sales people. He's wonderful!

Went to go look for a recliner chair. A gentleman named Paul met us when we walked in. Paul was absolutely wonderful very helpful funny personable. He asked what I was looking for and I had actually gone online and showed him the picture and he took me directly to The recliner. No pressure to buy, I ended up leaving with the recliner loveseat. I highly recommend this Ashley furniture store and ask for Paul the sales person if you go.

It was extremely difficult to get through to the actual store to speak with someone about purchasing another furniture protection plan. After calling 4 times and even asking how to get through to the store, I still couldn’t get through. The rep advised me to select the wrong option and then again, I was routed elsewhere. Once I finally did get through on my 4th attempt, I received the assistance I needed. But it was quite stressful and frustrating.

Very friendly employees greeted me at the door.....explained they were having a 50% off sale (even though it wasn’t a major holiday weekend) so lucky me. I found a wonderful sofa that was delivered and set up in my living room. Wonderful experience overall.

Good customer service from Nabil.

I was helped immensely, with the associate guiding us without hovering, but always being there to assist with anything we needed. She was honest about the best pricing options and helped us find what worked for me. Within 1 hour, I had bought a bedroom set and was ecstatic about my purchase. I had an incredible experience. I came only looking for a bedroom set, but ended up getting a mattress too! Very happy customer here.

I have been shopping at Ashley furniture for years now. I always can rely on my wonderful representative Romeo to help me find what I am looking for. He is a true gentleman and a really nice person. Thank you Romeo and Ashley for your great customer service !! Jan Hebert

Gus was awesome! Highly recommend him for helping anyone find what they need. Great pricing as well.

My husband and I just purchased a new home and we needed a lot of furniture to fill it up. Luckily we came across Ashley’s 50% off sale. We got a new bedroom, living room, and dining set, end tables, and a desk for such a great price. The delivery was fast and the delivery guys did a great job setting everything up. They took great care to professionally and carefully unload everything and we’re very mindful in careful assembly. Our new home looks beautiful and we couldn’t be happier.

Needed living room furniture as living room is bare. We found exactly what we wanted. Had the salesman check twice to make sure it was in stock. The earliest delivery was three weeks, July 3rd. We took it for We would have furniture to sit on for the holiday. We had not been contacted for delivery. I called and they said, oh yeah. Won't be there until July 26th. Sorry. That's it. The only thing that sounded like an apolgy was, someone should have called. Now the 4th of July and my birthday will be spent on garden furniture.

Wonderful service! Duke was so helpful. Best shopping experience ever, I must say. Thank you!!!

Dorothy at Ashleys furniture in Lake Forest was absolutely Awesome, she was so helpful and patient with me! I will be back for more

Poor and slow customer service

I think all these high star reviews are from the past. Unbelievable poor management here. They told us to go to store to find out why the order items have not been received. We go to store and a customer service (lady called Artimis) saying that some body has picked up your order by mistake, and likely will be resolved by next week. Waiting for her call back all today to confirm the delivery date, nobody called and when I called today they say the order is not been shipped yet, i have to wait another two months!. This place is a scam. They lure you with % off, but it takes forever to deliver, it is not clear where they are importing this from and they do not have any control over the item.

Navid was very helpful, friendly, and scored me some big discounts on a new couch and dining room table!

Salesperson excellent. No pressure. Worked with us to get what we wanted. Prices were excellent.

I tried to buy a patio table myself on-line, to mo avail. Called an Ashley store in Lagina Hills, Ca. A salesperson by the name of Gus was tremendously helpful! Gus helped me for a few days, one of which was his day off!

Read signage for best deals....the associates won't point out sales:(

Your store was great. Sales person was very friendly and professional. Delivery was on time and very professional. All devices were outstanding. Thanks to all.

Mattress had a kid of smell for a long time

After a disappointing downturn post- Covid era, I’m happy to see this location go back to previous quality and nice sales people. Gus assisted me today and was super helpful. Not pushy at all and helped me find some great things. Definitely a great place to find items for the home

Purchased a sectional in May. Date was set for delivery. Never received a call from Ashley furniture with delivery details. I called customer service several times and no one answered. Luckily the sales person was good. I contacted him. The next day was told delivery would be in 3 weeks. Not good. Yes I still want the sectional but I will be in New York. My neighbor is nice enough to be available to open the house for delivery. Hoping all will be right.

HORRIBLE SERVICE! all they’re focused on is getting your money, they don’t care about the customer. they don’t deliver on the date they say they will, they tell you they’ll fix the problem and call you back in 5 minutes, but you don’t hear from them unless you call them back, and they won’t even cancel the order or make it up too you.

We had the best salesperson helping us out. The store itself wasn't anything special. But Navid was amazing at helping us with all of our needs, but also gave us space to search and talk through decisions. We're grateful to him for all his help.

Such an amazing store. You can find everything that you could possibly need and beyond. My wife and I had a wonderful exoerience with their friendly and more than helpful salemen (Paul and Vern). The manager and customer service folks were also very helpful. Some of the items were slightly damaged in delivery, and they took care of them immediately. Overall we are very satisfied with the furniture that we purchased, and enjoyed the process due to amazing staff. Other furniture stores that we have been to don't even come close!

Navid Bakhtiary was awesome. He was extremely professional, knowledgeable and very efficient. I will ask for him every time I shop at Ashley HomeStore.

From the moment you enter there are employees offering help ... if the purchase is easier. I said what I was looking for and if I found everything fine just to wait for the arrival

I love recliners

Store have a very beautiful furniture. I love to visit this place. Prices are a little expensive but I think it worth it. BAD EXPERIENCE. I've been waiting for a refund since a month ago. Additionally, when I bought the set, they gave me the set "discounted". The trick was that they charged the difference in the delivery service fee, so, now that I made the return, I'm going to receive only the amount of set.

My son went to purchase a loveseat and sofa and Ashley furniture was told by the salesman he is getting over 50% off the lowest price possible I looked on the website and saw that he was charged $200 additional on each piece. Spoke with corporate and was informed the stores can charge whatever they like the advertise price is for their website only I feel it’s a very shady company

Great experience shopping at this store and I was able to have my new living room furniture delivered a week later. Delivery went well and the furniture seems to be a good quality for the value. I managed to drop in when they were having a 50% off sale. I had previously ordered furniture from Macy's last February and the delivery date was changed from May to the end of June, so I cancelled the order.

It was great

I actually enjoyed shopping today. Ghassan (Gus) and a new trainee Elizabeth were so kind and friendly. I felt they went out of their way to explain everything but in a casual manner. I never felt pushed or rushed to make a purchase. I will be back to do additional shopping. Thank you all!

Love this place. Customer service is always on point. I think we'll have our whole place furnished by Ashley's Home

We are senior citizens and just purchased 2 reclining chairs. After a few days of use we realized they are unstable and will turn over if you reach over to the side or in front. I am so disappointed that Ashley furniture would sell such defective merchandise especially to elderly people who are at great risk of breaking bones

When you go they talk you up politely, tand persuade you to buy furniture. I spent about $15,000 there all in one day. And they have one of the worsssssssttttg customer services I have ever seen. Not me pur friends experienced the same. First of all they almost never answer their phone whether in corporate or the store if you call when the store is operational during the specified hours. Then the insurance companies they work with to insure your furniture are literally the most incompetent (GBS) company I ever talked to. First of all, every time you have to call them to fix a sofa fore example you have to wait at least and I repeat at least one hour on hold; then if you are bot lucky enough the system hangs up on you automatically. They may have some fascinating designs, but when you want to get something fixed such as a none-operational motor in your sofa, they give you a nightmare. Go somewhere such as Living Spaces or even Amazon and insure ut yourself through suggested plan in the Amazon website.

Juan Garcia did an excellent job helping my husband select the best bed for us. When I came in, everything was easy and quick to wrap up the sale. We did realize the following day that because we have a Sleep Number bed, we needed a bed with a higher foot board. Again, Juan made the entire transactions easy and quick. THANK YOU

Ashley is a great place to pick out some nice pieces for the house. Russ helped us today and gave us a great deal on a single chair for my grandmother. I will forever recommend this business. 10/10

Bought a tall dresser from here 6 months ago and I couldn't believe what happened when I came home less then an hour later... the material to this dresser is crazy cheap. If you're looking for good better go somewhere else. Unfortunately I'm unable to post the picture of the water damage to the top of my dresser. This is from probably less then a regular size water bottle. Ugh!!!!!!

Missed delivery date so they got one of the sales reps to deliver to us. Double charged me for delivery with the promise of a refund. Never got the refund. Manager Asieh promised a refund.

I had a simple question about a sofa. I saw it online and just wanted to know if it was on display at the Laguna Hills store. I tried the online message feature and it took over 3 hours for someone to respond, by which time I was in bed asleep. Today I called the store directly but nobody answers the phone and after 15 minutes you are sent to voicemail. So I tried the online message feature again and explained everything. Agent Corrinn responded. She offered no apology and told me she did not have any information about what is on display. I suggested she find out and get back to me but she wouldn't do that either. So much for customer service.

The team at this particular store went above and beyond for my wife and I. The salesman Mr. Russ is exceptional and you can feel that he genuinely enjoys and loves what he’s doing. He was very knowledgeable about the products and was extremely patient and easy going. The manager Mr. Noah is just a good person overall because he didn’t have to do what he did for my wife and I but he did and was happy to do it. I highly recommend the Ashely Furniture Homestore in Laguna Hills to anyone looking for some great customer service and furniture.

Hit and miss based on which sales rep you get.

Jon was very knowledgeable, helpful and pleasant! Will go again and ask for Jon again

Kids section looked like a garage with furniture thrown all over the place. An associate said he would come assist me and never returned. Ended up leaving the store.

Very attentive service, helpful and good listener.

Great prices and great service.

Duke Nguyen is an excellent sales person with very good product knowledge. Extremly friendly & professional. We are very pleased with our experience.

(Translated by Google) The mattress they gave me as it inflates by itself in 24 hours is a bad service, I have been waiting for 2 months and nothing that the technician arrives to change it to me The mattress they gave me as it inflates itself in 24 hours is a bad service, I have been waiting for 2 months and nothing that the technician arrives to change it to me (Original) Es un mal servicio el colchón que me dieron según se infla solito en 24 horas llevo 2 meses esperando y nada que llega el técnico para que me la cambien The mattress they gave me as it inflates itself in 24 hours is a bad service, I have been waiting for 2 months and nothing that the technician arrives to change it to me

Paid cash for furniture told and written delivery for the 18th now issues and sorries not delivering till the 24th happy birthday ... Not from Ashley furniture but from my family ... Beware will say anything to cliseca deal ???

I was clear with what I needed and Debbie at Ashley kindly helped me pick the dining set matching my furnitures. she is so nice and patient answering all my questions and recommending great items. I love honest people so that was great for me.

Went here today to look for a love seat. We are met by Vahid, politely asked us what we are looking for so he showed us all their love seats available. After looking around the store we found what we want and he told us if we get the sofa and 13 piece living room set we get 50% off so to make the story short, we got the 14 piece set with a huge discount. It certainly made our day because we are able to mix and match the pieces we wanted. Vahid is a highly recommended sales person. The experience here is always a positive for us. And another thing I really admired is their honesty. The store Manager asked us if we have any cash with us and i said yes because somebody turn over my money when it fell off my pocket on the couch we are buying so I’m very thankful to that person and to the store manager. Highly recommended and if you want to swing by their 50% off is until March 8.

Great deals and customer service. Russ was amazing!

I purchased a couch that was $3,200. It was an “L-shaped” couch. When the delivery arrived the delivery guy (5’5 Hispanic male with clean haircut) dropped my corner piece (electronic headrest + leg). I called customer service minutes after he left, to let them know that we received a broken piece of furniture. The customer service representative said they will send someone out a week later? The person comes out (a week later) and says they can repair this piece ( NOT REPLACE). I called the customer service hotline and got into an argument with the representative about replacing the piece instead of repairing it. I paid $3,200! She then said she would do “a one time favor for me.” FAVOR! Ashley furniture is a joke! I can’t believe the sales person is getting commission on a broken piece of furniture! Is this how ALL your clients are “takin care of?” It is not my fault your delivery guy dropped my furniture and broke it. Maybe instead of having your delivery guys lift the furniture 5 feet out of the truck, you could get them a delivery truck with a lift that goes up and down. Typical corporate business! Anyway to cut corners!! I mean let’s be honest how much more does it really coast for a delivery truck with a lift? Next step...return $3,200 couch and shop at another retailer.

ROMEO IS THE WORST EMPLOYEE AT THIS STORE! RUDE, NO RESPECT AND A COWARD!!! Customer support is horrible, you call and call and after they answer they have a really bad attitude. The manager in charge has no idea of whats going on, you visit the store with issues and he gives you attitude as well. Do not buy your furniture here, delivery dates are also a joke. You will have to wait at least 15 more days for your items to arrive after because they don't tell you that your item us out of stock. Beware of this store.