Ashley HomeStore Laguna Hills, CA

Their prices are high, they tried to sell us credit card! They wasted our time so we had to cancel the transaction! Go online instead!

BEWARE, NO RETURNS OR EXCHANGES I was misinformed about the pricing of a mattress protector that I purchased along with a mattress when I visited the store. I was assured and reassured by my salesperson that the mattress protector was only adding $9 to my total. When I received my order I saw a large sticker on my mattress protector box saying “$139.99” which of course upset me. I checked my itemized receipt and the price reflection said the same. I called immediately and after being transferred to 3 different people and waiting on hold for half an hour, I was told by the manager that he could do nothing for me. He informed me that they don’t do returns or exchanges and that if I returned my mattress protector, they’d only reduce my final price by $10. Essentially, they’d charge me more for the bed if I didn’t keep the protector. I’ve never been so appalled with customer service. Do not give them your business.

Maaaan yall are worse than car salespeople. Sometimes people would just like to browse without being hounded. I. Understand this is how the company operates so nothing against these sales people but it seems like there is too much pressure on them to make sales. Be more understanding with your employees and let them take a personalized approach, instead of having them hover over customers.

Salespeople and staff were all friendly and helpful. We were fortunate enough to get Duke who was great and got us an awesome deal. Would recommend having a look around this store before buying your furniture.

My fiance and I spent probably 3 hours with Harsheet and he took us through countless mattresses and bedroom sets. He searched throughout the store and online to find us the perfect fit for us. He wasn't overly pushy about things like temperpedic but did offer perks for doing so. He showed us multiple comparable experience to those mattresses on sale and had extensive knowledge on wear and tear for every type of mattress he showed us. We were very indecisive and he was so patient and kind and gave us so many extra benefits for shopping with him. He made the decisions easy and was incredible. Thank you Harsheet!

Good furniture

Large furniture showroom. Ordered a outdoor sofa set

William is such a nice gentleman and helped us a lot, he spent almost 2 days with us to find our furniture, Ashley has a nice furniture and good deals but the main reason that we bought our all stuff from there was William.

Omar was the best sales associate to help me and my Fiancé pick out our furniture for new home. He was so informative, helpful, and kind. We really appreciate him and plan to be back at Ashley HomeStore because of his great customer service.

I get that they are on comission, but ease up on the stalker vibes! Was followed and shadowed the whole time. Felt so uncomfortable and we left very quickly.

Kim was awesome and very patient with us while we picked which sofa we liked. We will be back and we will definitely be looking forward to Kim’s great customer service!

Harsheet helped me out in every need I brought to him. We had 2 piers, a bridge, and a TV stand delivered which we ended up not liking and he helped us get everything straightened out for a new one. I have the utmost respect for Ashley’s Home Store professionalism and prompt turn around when problems arise. They really care about their customers and want what is best for us, not just for profit. Thank you Ashley’s for being so kind and helpful!

Samar and Glenn were absolutely amazing and so helpful. Please go see them!

Ro and Medi were so helpful and everything was well priced!

I will recommend struggling Ashley home store to my friends

The whole experience with Ashley was excellent, from sales to delivery notification to delivery. And I'm very happy with my new furniture.