Ashley HomeStore Laguna Hills, CA 92653

OMG ~ Jessica the store manager /ass.manager ? Was above and beyond customer service ! Also Steven Shayan was at helping me ! To furnish my living room ! Because of the service , when I can afford to do my bedrooms , Ashley’s is the store I will go to . Thank you so much ! Deborah H 92677 cal

Salesperson Duke was great.

My family and I have been clients of Ashley’s Furniture for many years! Specifically the Laguna Hills location. Fred and Jesse are great associates to work with!

The only good thing about this purchase was Ross's help. He was so patient and help me a lot through my purchase , at first no one payed attention to me and I asked him for help and he quickly came and help me for my purchase.

Terri was an amazingly knowledgeable and helpful sales associate and she never pressured us for a moment. Her recommendations were so helpful. She is a star!

We received excellent service by our sales rep Steven. He went above and beyond to satisfy my wife and myself.

We had a wonderful experience today at the Ashley Homestore, at the El Toro, Laguna Hills location. Christine was super helpful & knowledgeable, and Asieh, the store manager was extremely accommodating with the price, delivery, and the best options for our bedroom set. My wife and I were very pleased with the overall price and service we received from Christine and Asieh. We will definitely go back for our future furniture needs.

The salesperson, Romeo Pena, and manager who helped me today did an outstanding job! They were attentive to my needs and helped me put together the perfect sectional and ottoman combination. Romeo, personally measured the sectional to be sure the dimensions were what I needed. They also helped me to add barstools to the order. Best of all, they gave me several discounts, resulting in a price I love just as much as the sectional! I will shop here and ask for Romeo again.

Needed a couch, dining table and TV stand so decided to check this place out. Made an appointment and was helped out by Duke. He was really great! Fast, friendly, very informative and made sure he was getting is the best deal. Everything was smooth and easy, could not ask for a better experience. Thanks a lot for your help! Definitely recommend!

Wonderful customer service

Been waiting for our couches for 2 months and now they are saying we need to wait for another month. I’m going back to get my money back bad business practice and heading to the BBB

The best experience in these difficult times of virus protection and shopping. Everything and everyone made us feel safe and all precautions were taken seriously. We found everything we needed plus we were able to purchase extras with the savings we received. Highly recommend.

Good purchase and good service by Steven shaysn

Gus was incredibly helpful in our shopping experience. It was quick and gave us a great deal!

We ordered a tv console and was helped by the manager. He was awesome and gave us a great deal. We will be back....... again for more.

Our Sale rep was very kind and helpful. I was a little surprised by all the paperwork and burden that puts on the sales person and myself. Too many steps that require review and signatures for a $350 purchase. It was a busy day and they were having computer system issues at the time.

This Ashley Store in Laguna Hills is well staffed. The moment we walked into the store, we were greeted immediately. Staffs were friendly and motivated.

From the endless knowledge of the Store furnishings to the words of Wisdom, RUSS was fantastic! We assisted my wife and I with a larger than average order and was so patient, helpful and sweet through the whole thing. During the finalization process, we worked with Russ and the new store manager Asieh and couldn't be more happy with them. Thank you for your everything and for bringing professionalism, a positive attitude and making our experience top notch!

As soon as we walked in, we were greeted by a sweet, thoughtful, and kind salesperson. Russ. He walked us through the entire store almost twice, as we were comparing different pieces against each other and moving back and forth. He explained each piece, pointed out his personal favorites, and guided us through the dimensions look and feel of the items we were looking at. The sales process was made very easy, and cannot be more happy with our decision to move forward with our purchase. Thank you Russ for all your perseverance and help!! 6 star review!!

My experience with Ashley"s delivery process has been painfully and disgustingly SLOE. The latest incident occurred when I received a text message indicating a "confirmed" delivery date and time for a purchased item. I took the day off from work to stay home and await the arrival. Merchandise NEVER arrived. You CAN NOT get thru to a living breathing customer service rep so I reluctantly emailed Ashley at their customer service web site only to be told that.due to the epidemic, deliveries were compromised. That was 3 weeks ago! Still waiting as of this date. A previous purchase in May had same results. Recieved that item nearly 9 weeks later. Think twice before shopping at Ashley Furniture. I'm done with them!

Awful! I received a broken and useless dressing chest on July 27th. They don't answer customer service calls. Corporate is separate from the store so the store can't help. It's 6 weeks later and nothing has been done.