Ashley HomeStore Laguna Hills, CA 92653

Very friendly employees greeted me at the door.....explained they were having a 50% off sale (even though it wasn’t a major holiday weekend) so lucky me. I found a wonderful sofa that was delivered and set up in my living room. Wonderful experience overall.

Good customer service from Nabil.

I was helped immensely, with the associate guiding us without hovering, but always being there to assist with anything we needed. She was honest about the best pricing options and helped us find what worked for me. Within 1 hour, I had bought a bedroom set and was ecstatic about my purchase. I had an incredible experience. I came only looking for a bedroom set, but ended up getting a mattress too! Very happy customer here.

I have been shopping at Ashley furniture for years now. I always can rely on my wonderful representative Romeo to help me find what I am looking for. He is a true gentleman and a really nice person. Thank you Romeo and Ashley for your great customer service !! Jan Hebert

Excellent price excellent manager excellent sales man everything was wonderful with this store I recommend it for everybody I had a very good experience with them thanks for everybody there

Gus was awesome! Highly recommend him for helping anyone find what they need. Great pricing as well.

My husband and I just purchased a new home and we needed a lot of furniture to fill it up. Luckily we came across Ashley’s 50% off sale. We got a new bedroom, living room, and dining set, end tables, and a desk for such a great price. The delivery was fast and the delivery guys did a great job setting everything up. They took great care to professionally and carefully unload everything and we’re very mindful in careful assembly. Our new home looks beautiful and we couldn’t be happier.

Very happy with the customer experience and service Juan provided us. Not pushy, very knowledgeable regarding products and services. Worked hard for fair pricing. Helped mix and match products to help us find a dining set that met all our needs. We shopped a few other stores and found similar products, however we ultimately returned to Ashley because of Juan. We trusted him most with this large purchase for our new home

Wonderful service! Duke was so helpful. Best shopping experience ever, I must say. Thank you!!!

Dorothy at Ashleys furniture in Lake Forest was absolutely Awesome, she was so helpful and patient with me! I will be back for more

Very friendly, helpful, not pushy, got a great deal.

Navid was very helpful, friendly, and scored me some big discounts on a new couch and dining room table!

Salesperson excellent. No pressure. Worked with us to get what we wanted. Prices were excellent.

I tried to buy a patio table myself on-line, to mo avail. Called an Ashley store in Lagina Hills, Ca. A salesperson by the name of Gus was tremendously helpful! Gus helped me for a few days, one of which was his day off!

The original bed frame we bought was breaking durning the first few weeks. The replacement sent was used, we were told we would be getting a new bed frame. The second replacement sent had a crack in it. Called customer service asking for a NEW bed frame or some sort of compensation as we began fixing the issues ourselves. Told us to come into the store, durning normal business hours and we could not make an appointment. We’ve had other poor interactions as well. The customer service department is approximately 5 people when they have 30+ sales reps and online services. Customer service can not possibly service all those customers properly. Very sad about this, as our friends have had very smooth experiences with Ashely Furniture. On a positive note - the delivery notification website is great and very accurate. Tells you exactly where your order is and what number drop off the driver is on. Making it easy to plan. So that was helpful.

Needed living room furniture as living room is bare. We found exactly what we wanted. Had the salesman check twice to make sure it was in stock. The earliest delivery was three weeks, July 3rd. We took it for We would have furniture to sit on for the holiday. We had not been contacted for delivery. I called and they said, oh yeah. Won't be there until July 26th. Sorry. That's it. The only thing that sounded like an apolgy was, someone should have called. Now the 4th of July and my birthday will be spent on garden furniture.

Poor and slow customer service

I think all these high star reviews are from the past. Unbelievable poor management here. They told us to go to store to find out why the order items have not been received. We go to store and a customer service (lady called Artimis) saying that some body has picked up your order by mistake, and likely will be resolved by next week. Waiting for her call back all today to confirm the delivery date, nobody called and when I called today they say the order is not been shipped yet, i have to wait another two months!. This place is a scam. They lure you with % off, but it takes forever to deliver, it is not clear where they are importing this from and they do not have any control over the item.

Delivered broken dresser. Took it back. No instruction for what to do next.