Ashley HomeStore Laguna Hills, CA 92653

Ashley Furniture was so great!!! Went Black Friday shopping and needed to get a sleeper couch! We found one in store but I had found cheaper price online! We asked a sales guy (not sure if manager it was busy) but we asked “do you guys do price match online, if we found cheaper price? The man replied “yes.” We were able to get the couch we wanted for the price online! We had easy customer service after that, with someone who got our information and set up our delivery. (P.S. the man who helped us that day, he told us it was his first day on the floor! We told him he did a great job and congrats on your first sale! Wish I could remember his name, but Ashley Furniture Store off El Toro Rd in Mission Viejo, CA ) We also were taken to a woman who rung us up and told us we would receive text for info on when delivery would be. We also got the option for the no hassle delivery assembly assistance. Very pleased with how it went! :)

Sales rep Bobby was great to work with. He was patient with us and professional and not pushy. At one point, we decided to take a break for lunch. Most salesmen would get discouraged or change their attitude, but Bobby was still positive. We returned a few hours later and continued our shopping. We ended up purchasing furniture for our living broom, patio, kitchen and office.

We just bought some furniture from the Laguna Hills Ashley Home Store. Teri was our sales lady and was so very helpful and friendly. It made the experience very pleasant!

Bought a new mattress and the staff was so helpful and friendly. I highly recommend this store

When I need any house hold items, I go to Ashley’s because I know I’ll find what I’m looking for. Super great prices and great sales associates.

So easy to order my barstools! The store was well laid out and the staff was very friendly.

Navin, Artemis, Karen,were very helpful with my purchase!

Good products, fair pricing when on sale. Watch the $120 not touch delivery and setup fee for products that only need knob as. Some backorders are 6 months sure to supply chain issues.

Most Horrible experience of buying furniture. Complete nightmare on every level! Mistakes after mistakes. Only retail store that charges for items at front even when my purchases are on back ordered for 2 months. Customer service dept has a minimum of an hour wait time! Warehouse and schudaling a delivery is an absolute nightmare. I will never shop at ashley furniture again . My advise. Don't walk away, RUN AWAY

So disappointed in this store. Tells us the furniture will be delivered by the date requested and come to find out it’s not able to be delivered until much later. Completely ruined our holiday plan. And now the salesperson won’t even answer the phone to help address the problem. Manager is aware of the problem and he won’t return the call either. To think I was so complimenting with their service when I made the purchase. Now that they sold the products, they won’t own the problems. Other delivery had to be rescheduled because they delivered when we specifically told them the date had to be in December. Very poor business integrity. Very rude not to answer calls and ignoring the problem. How do we resolve this if you don’t communicate, Steven?

I am so disappointed with the delivery department that I had to cancel my order. Ashley HomeStore is so disorganized that I had to cancel the order and purchase my furniture somewhere else.