Ashley HomeStore Laguna Hills, CA

Barily 3 years old.... Just started cracking and peeling. Poor quality, super bummed. EDIT** so I called Ashley to see if I could buy a replacement cover for the couch. Turns out they will replace damaged material if in 5 years for free. It's not part of the warranty, but good to know! It did take 2 hours on the phone waiting on hold, but it was nice and simple and fast once I got through. Also the people in store did not know this, it took me calling their main number to find out the price and talking to two different people before someone told me that it was still covered and they would replace it at no charge (not even shipping).

Love the chair I got there. Friendly helpful staff.

Alex is awesome! Go see Alex!

I purchased a Love Seat, Chair and Bed from Laguna Hills. I was told it would all be delivered on Tuesday except for the Bed mattress protector that would be delivered on Friday by UPS. Now I am told it is going out today, Monday. So when I asked for the tracking number, she said to call back tomorrow and she will have it then, since that is when it's going out. 'Okay, so when am I getting it' I asked? Oh, 7-10 days. I will spare the 'who's on first' explanation, but if I had known this, I would have gone to Target or Walmart and gotten one there. I am happy with the items that were delivered, but I now regret getting the extended warranty plan for the Chairs mechanism. I am pretty sure I will face the Abbott and Costello routine again. Misrepresentation and Customer Service warrants the 2/5 stars

Great deals this time of year. Very exciting!

I saw a couch online that I was interested in seeing in person before purchasing. So I went to this ashley store, and they didn't have it on display. Ok, fine. But they also don't carry fabric samples, so there is really no way to tell what the couch would actually look like.

This review is a reflection on my whole experience with Ashley Furniture. From the very start is was not a pleasant experience, the salesman was only concerned with his commission and put our needs and concerns behind his own. When we tried to get another salesman we were refer'd back to the original guy. I bought the furniture we needed just so that I didn't have to deal with him anymore. When the furniture arrived for the first time, it was assembled poorly and they agreed to replace it. This occurred 2 additional times. So much time and money wasted on this company, I will never use them again and will never refer anyone to them.

They really have great deals

We just purchased a couch and bed from here and had a great experience, Ferial and her manager Jeff went above and beyond. They made sure we weren’t rushed or pressured, and gave us a crazy good deal.

Charmange was extremely patient and helpful while trying to find the right furniture for my living room. A+ customer service and would recommend anyone local to Irvine to visit Ashley and request her services. Thanks again!

We worked With Gus And found some really wonderful dining room furniture. He was so professional and Made the process fun and enjoyable for both my Husband and me. If You decide to go there be sure to ask for him; I promise you’ll be happy. The Furniture is really nice and the prices are fantastic. With a new home that’s bigger than our last one I’m sure will be back for more. Thanks , Gus, for making the process so easy and fun.

Chris was phenomenal amazing service & very helpful! Love the new management team effective and best prices ever!!!

best customer service experience!

Great customer service, Chris the store manager was great

Bad customer service and bad quality

(Translated by Google) Good attention, very cordial, and all beautiful and prices for every pocket (Original) Buena atención,muy cordiales,y todo hermoso y precios para todo bolsillo

My Salesperson RO was amazing! She was very knowledgeable and very helpful! I will definitely be going back for any furniture needs!

We just purchased a bedroom set from the Ashley store off El Toro Rd and we couldn’t be happier. The sales associate who took care of us was Gus. He was extremely professional, straight-forward, pleasant to work with, thorough, but most of all he gave us an incredible price! The overall experience was smooth, time-efficient, first-rate, and we give it an overall 5 stars! Thank you Gus, and Ashley Furniture!