Ashley Laguna Hills, CA 92653

Receptionist was very rude

I usually don't make my decisions based on reviews especially when messages like mines are left. Ill try and make this a quick read. Every's experience is different not all of us have the same experience. I feel Ashley's Furniture have nice furniture and for some decorated beautifully. My experience however is not the furniture it's the staff and customer service dept as well their promise to deliver on time. I went in on the 13th and ordered a bed sofa. While making my purchase 2 different customers had come in with complaints one asked for the managaer as to be quiet about her ask stating she could not wait for him because she needed to go to work. The other Lady left very upset each one were told the manager was unavailable. Now my order have not been delivered and is stuck in the system. I call and no one is there It's almost like they hqve routed all of their calls to the customer call center only for no in-store calls. I've never had this happen before but first time for everything. The location is at the Laguna Hills Store. I can't even inquire about my order because no one knows what's wrong in the customer service dept. Please read reviews and maybe base them on overall experience. Some are being truthful not just angry...

Great customer service! Prices are amazing! Steven was the best!

Pushy sales people 😢

Quality furniture, from Casual to Elegant. Great Choices, Variety of Styles and good service!

Never purchase from Ashley stores or online. Customer service is completely awful and no one should go through their subpar experience. Please don’t recommend friends to do business with such company. Pay the extra money and buy both good products and customer service!

The sales person Ghassan (Gus )was amazing very helpful and knowledgeable, thank you for all your help.