Ashley Store + Outlet
Open today: 10:00 AM - 09:00 PM
Ashley Store + Outlet of Lathrop, CA encompasses all of what the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Rence was my advisor. He was very patient, explained the difference in the recliners I was looking at very helpful. Most important to me he wasn't a pushy salesperson. I must add the amount of furniture to see was helpful, and the process extremely good.
Great experience shopping at Ashley. Our sales person, Avery, was very professional and knowledgeable, and got us exactly what we wanted for a very good price. Definitely would recommend this Ashley store.
Didier I love this staff he was so amazing and great the manager Derrick was also great will recommend other customers I will give a 5 star any day but if there was a 10 to rate them I will give them a 10 star
Didier was great . Great service
Excellent sales service by Didier Almendarez very knowledgeable about products great service also by manager Derek Zalazar.
Great experience. Manager honored price match for their online store. Pick up was delayed so they ended up delivering for free. Thanks!
Fantastic customer service by Paula She needs a raise Thanks Paula
I had a great shopping experience with Arni.
The sales Lady, Arni, was fantastic. She answered all of our questions and was very patient with us while we made our final decision. 😊
Zero stars. Horrible experience. The sales team does not tell you about their policies and then when you try to contact them to fix issues they do not do anything. They also sell default manufactured items that are safety concerns and still do not let you return, refund or even provide a solution. Exceptionally unprofessional and wrong way of doing business. The sales team is horrible and sneaky, and when you try to contact the manager they give their associates information and keep changing their names when they talk to you so you can never get ahold of the person in charge. Gio was our sales guy and on the reciept he put juan ramirez’s name, and introduced chris as the sales manager, when we called the store with issues the store, they made us talk to juan who denied chris being the manager and said derek is their regional manager in charge. We have never met juan or derek but somehow they make the decisions and had us email another associate to create a case for the regional manager to follow up on. No case is created and no one responds to calls or emails or follows up. The online team is useless as well and do not know what they are doing. Save your money and buy furniture from other stores rather than wasting your time and money at ashley and be stuck with unsafe furniture that causes injuries. Very disappointing.
My second time at this Ashely’s both times Didier helped me look for exactly what I wanted and getting lower prices aside with Dereks help! 10/10 customer service highly recommend coming to shop here for your home furniture!
Paula was the best and helped with everything
Very helpful with my decision on table and chairs sells rep and manager was very friendly and welcoming Thanks it means alot
Great service. Prices were the best around. Quality products. Very satisfied and would recommend to all. Bought a bedroom complete set and mattress and more.
My wife and I had a great experience shopping at Ashley’s this morning. We bought a beautiful dining table with the help from Didier and Derek.
It’s a really nice store with a wide variety of choices from furniture, tables, and stands, etc. I was greeted by Jeff and Victor who helped me with my purchase. I knew what I wanted and what type of furniture and expressed it to them. They showed me what they had and it was exactly what I wanted. They were both kind and patient with me. I needed a couple days to think about it and shop around but Ashley’s has great quality furniture. It also helped that Jeff and Victor were extremely nice, thoughtful, and knowledgeable. It’s been about a month since my purchase and I am extremely happy with it. Thank you Jeff and Victor!
Very professional , Delivery was excellent.
Our Salesman was wonderful. Very helpful and not pushy. Unfortunately the delivery guys were a total joke!!!! Couch was to heavy for them.👎🏽👎🏽👎🏽 We ended up at Bob's furniture and they have very professional delivery team . We will never go to Ashley again .!!!
Juliana was knowledgeable, Pleasant and easy to work with. The store has a lot of options and good prices.
Staff was helpful in finding a cabinet to our liking shipping the unit to us and resolving any issues we may have had along the way
Excellent customer service ask for Didier Almendariz and Derek Salazar
Such a great location, very helpful, family friendly environment. The store manger is awesome and our sales rep didier goes above and beyond. We purchased homes twice and this is our go to location. We appreciate this store- Lathrop location is awesome!!
Juan Tores has given us above and beyond five stars service. I purchased a mattress, dinning set and a sofa set. He was very patient with helping us in deciding what we needed. Also, Ashley store has a lot variety to chose from.
We bought a king bed from Ashley store, 18290 S Harlan Rd, Lathrop, CA 95330, United States. The king bed is 4 inches extra wide and 2 inches extra long for a standard king mattress. Store sent us to customer service who also did not do anything. Useless service from Ashley.
Experience was great it they did say couch would be ready for pick up in aa few days because everything was in stock but didn’t get it for 3weeks because they didnt have everything
The mattress was horrible. It broke down with less than 30 days sleeping on it. They insisted we take the same mattress again which now after 20 days is already broken down and I have to contact them again. I will never buy from Ashley again. I would highly recommend it. Not customer friendly.
Customer service is horrible. I had so many appointment for a repair and no repair technician showed up so i called customer service and adked to speak to a supervisor but didnt receive any call from yhe supervisor.
Love every single piece that I got, our home looks beautiful!❤️
Didier and Tanner were extremely helpful with our purchase today. They were kind and courteous as well as patient in discussing the features of various items in the store. They also allowed us to shop and waited patiently without being overbearing. I recommend this location.
Ashley store now has very bad staff. No staff is helping the customer. Please don't let anyone go so the staff at the store is very bad!
I was a bit upset at the beginning because nobody seemed to want to help. I waited and waited for several minutes and had to go up to two salespeople talking to each other. They seemed upset I was interrupting their talk. I felt so bad. I told one of the girls that if they didn’t want to help me I could just go ahead and leave. She said she would help me but I wasn’t convinced she really wanted to. I was mad but trying to keep my cool. I let her help me and she did but it was one of the worst buying experiences I have ever had. I don’t think I will ever go back there again.
I was searching for a couch and decided to go to Ashley’s Furniture since it was close by me. I didn’t know what to expect. When we walked in Victor helped us, he answered so many questions and was beyond helpful. We went there for a couch and walked away purchasing a lot more than that Because the prices were so reasonable!!! We also purchased the cleaning protection plan on our couch. Victor explained how it worked, and we were sold. Victor ⭐️⭐️⭐️⭐️⭐️ Customer Service ⭐️⭐️⭐️⭐️⭐️ Prices ⭐️⭐️⭐️⭐️⭐️
I would Not recommend Ashley Furniture. Worse experience!! I ordered living room, dinett and bedroom set in September 3,2024 My delivery date was set for oct1 which was my move in date there was a little delay in a couple of pieces from the bedroom SET that was to be delivered so the date was pushed to November 1st. I wanted to cancel the order Ashley called me back and decided instead of cancelling my order they decided to piece together the bedroom set and gave me a sooner date oct 8th . I knew something was kind of off about this furniture it took a day or 2 to figure it out. Ashley delivered 4 different shades of wood. I ordered a chest, dresser & MIRROR ,nightstand and bed SET !! EVERYTHING IS MIXED MATCH !! I PAID A COUPLE THOUSAND AND HERE I SIT 1 DAY BEFORE MY BIRTHDAY WITH A BEDROOM SET 8 DONT WANT AND THEY REFUSE TO GIVE MY MONEY BACK!! IM STUCK WITH A BEDROOM SET I NEVER ORDERED NOR WANTED !! OMG 😭😭😭😭
Elena, was very helpful and not pushy. I made a purchase and will return.
I recently had a very disappointing experience at Ashley's Furniture Store in Lathrop. From the moment I walked in, I felt pressured by the sales staff to sign up for credit cards, which seemed more like a priority for them than helping me find the right furniture. I was excited to order a complete room set, and I was assured it would arrive in October. However, I've now been informed that the delivery has been pushed back to December. This delay has caused significant inconvenience, and the lack of communication from the store has only added to my frustration. Overall, I expected a much better experience, especially when making a sizable investment in furniture. I wouldn’t recommend this location based on my experience.
On 10/16/2024, my two friends and I visited Ashley's in Lathrop, and I have to say, the experience was outstanding. I recently moved to a new townhome in Modesto and was looking to furnish it. As soon as we walked in, we were warmly greeted by Juan (apologies for forgetting his last name) — the handshake was a nice, personal touch you don’t see much these days. Juan wasn’t pushy or overwhelming; instead, he took the time to listen to what I was looking for and explained the layout of the store. It’s a big store, and he made it easy to navigate. What stood out was how genuine he was—he walked us through some options and then gave us space to browse on our own, staying close enough to answer any questions without hovering. His approach made the whole experience comfortable and pressure-free. After spending about 45 minutes to an hour in the store, I found exactly what I was looking for: a beautiful power sofa, powered recliner, and a coffee table. Juan made the entire process smooth and enjoyable. Thank you so much, Juan, for your excellent service and for making my shopping experience easy and stress-free. I highly recommend asking for him if you visit Ashley's! Thanks again, John Oraham
I had an amazing shopping experience at Ashley Outlets, thanks to Juan. From the moment I walked in, he provided me with all the information I needed and answered all my questions with great professionalism and kindness. Thanks to his help, making a decision and completing my purchase was incredibly easy. If you’re looking for quality furniture and outstanding customer service, I highly recommend asking for Juan. He will make sure your experience is as great as mine! He definitely deserves recognition for his excellent work.
Jeff and Diddier were amazing. They helped us with everything that we needed. I am so happy with our purchase. I would definitely recommend checking this Ashley store out. 😊
Fast and costumer friendly Derek and Didier were really patient and helpful 100 recommended
Came into this store researching temper pedic foam mattresses and soon as I came in, we was greeted by one of the sales associates by the name, Marrell who was VERY knowledgeable and professional in sharing the all options of the tempur pedic mattresses. She knew EXACTLY what I wanted and worked with me to provide AMAZING customer service! I ended up purchasing the best mattress for my body. I wanted to get my bed asap, and the team expedited my order so I can get my bed right away within two days! That’s just AWESOME customer service! Anyway, I ended up wanting to get an area rug for my living room and inquired to speak with her store manager (Jeff) to getting me a discount, but instead her manager ended up giving my area rug for FREE! 😊 Thank you for this experience! Will def come back!
Juliana was very helpful I give her a 5 star
Do not ever purchase anything from this store. I purchased a mattress and after delivery I set up my bed turn over my mattress and there is a box cutter rip on my mattress. I call to have it replaced it’s still under warranty. However, my initial purchase I told the sales rep my billing address and ship to was wrong. She had my billing and ship to as my UPS store mailbox with her fast talking self her name is Fozia assured me it would be fixed it was not my very first delivery tried to go to my UPS store mailbox and now my replacement delivery still trying to go to my UPS store. I’m ready to return the bed. I wish I could get my money back. Horrible experience with this store and their customer service 800 line is outsourced to another country no customer service etiquette at all. Horrible experience!!!!!
Rence was very helpful ! Gave us some nice discounts and answered all our questions
Oh boy if zero stars were a option ! I made a really big purchase in store a item I’m my order was a memory foam firm mattress 14 inch well they delivered a soft 12 inch the wrong item. Forget customer service all I herd was the manager say I will assist and advocate for you in making a claim and seeing what options you have. First off you are not assisting me you are correcting your stores error mind you I showed them pictures and video with measurements that proves the wrong item was delivered. It was not a cheap mattress also the claim frame time is 3 days if you do not hear back you have to chase after them after that time.This should have never happened let alone make the customer further inconvenienced I have back and neck issues so I have at this point supper unhealthy painful sleep. Review update on 10/7/24 I got a call that they would be refunding the mattress and someone would call me for a pickup. Then on 10/15/24 I got another call that I would need to come in for re selection when the called I was at work and today 10/22/24 I spoke to Aileen and explained that I already bought a new mattress elsewhere based on the conversation on 10/7 and she said if I had the name of who I spoke to I did not personally think I had to do that she stated it was my fault and my job to have gotten the name of the person who called on 10/7 and she would only give a credit. With the whole experience what makes them think I would want to shop there again. I did take her advice and took down her name to document how poor horrible untrained the overall customer service is at this store thank you for the tip Aileen.
This place has nothing to offer. They have low inventory but high prices. We were told to wait for 1 minute and after 10 we decided to leave. When at door someone came running and told I told you to wait like we are kids. Like our time isn't important.
Paula has amazing customer service and made me feel welcome as soon as I stepped in the door. Provided answers for all my questions and ensured I was happy with my purchase!!! Thankyou paula will definitely be back !
I had a really good experience at this store! I was able to furnish almost my whole house here! The sales manager (I believe his name was Jeff) was so helpful and his team was so nice to my kids. My family and I will definitely be back soon to furnish my homes in law suite when it’s done being renovated.
We went in to get a living room and bedroom set. Juan Torres was a great salesman. Very helpful and even brought over an end table for us to match with our couches. Jeff Wright helped with the finance part and gave us a cost that was perfect for us. Will buy from there again.
Didier Alemendarez the salesman, and the managers Jeff, Tanner, Derek were all very helpful in what we came to look for. They were all very nice and hooked it up with free delivery and overall very nice service.
Great service tanner ruthel was ver very helpful
Didier almendarez and his manager Tanner were great and very helpful with our purchase!! I will definitely be back to purchase more furniture
Didier and Tanner gave excellent service. Helped my wife and I find the mattress we needed at discounted price. Much appreciated.
I had a terrible experience and it all came down to the unprofessional and rude behavior of the store manager.The manager’s attitude was dismissive and disrespectful. When I asked price match questions about the products, I was met with condescending remarks and an unhelpful tone. The manager’s lack of customer service skills and outright recklessness in the way they talked was shocking. It’s clear they have no regard for their customers, and their behavior was nothing short of offensive. I won’t be coming back and would not recommend this store to anyone looking for respectful and professional service.
Great service!! Ask for geo he was great he helped me find exactly what I was looking for! I definitely recommend you stop by Ashley Outlet!
DiDier( Ashley Lathrop/). He is a good sales person he helped my us to find our heart desired sofa
Excellent costumer service at the Lathrop store.we purchase several pieces of furniture Didier almendares help us very professional and friendly highly recommend. thank you
We recently visited Ashley Furniture store looking for the perfect sofa, and I'm thrilled to say that our experience was top-notch from start to finish! Didier Almendarez was absolutely fantastic. He took the time to listen to what we were looking for, offered expert advice on choosing the right fabric and style, and even threw in some great recommendations based on his own expertise. What really impressed me, though, was the way that Didier checked in with us throughout my shopping experience to make sure everything was perfect. Kudos also to Jeff Wright, the manager on duty during my visit. Didier mentioned him when he came back to check in, and it was clear that Jeff had set the bar high for his team by emphasizing the importance of excellent customer service.
excellent
We recently purchased multiple pieces of furniture for our new home at Ashley Furniture in Lathrop, and we had an outstanding experience thanks Didier, was incredibly helpful in assisting us to find all the furniture we needed. He was patient, knowledgeable, and ensured we found exactly what we were looking for. Tanner, the sales manager, was exceptionally honest and transparent throughout the transaction. His honesty made us feel truly valued as customers, and his friendly yet professional demeanor was greatly appreciated. Didier,commitment to excellent customer service was impeccable and he went above and beyond to make sure we had a smooth and enjoyable buying experience. Both Didier and Tanner made our furniture shopping experience exceptional. I would highly recommend all my friends to visit this store, especially because of the fantastic service we received from Didier and, most importantly, from Tanner,who is an amazing sales manager. And lastly Didier sales person ,who opened the gate was an absolute sweetheart and was very welcoming upon entering the gate.They have Good deals going on.Best experience I ever had with Both of them.Thank you Guys🫶
Great experience. They helped me find the perfect couch, explained all the details of delivery and assembly, and captured any applicable promotions. I was so overwhelmed online, but I am glad I went in store. Gio helped me and made sure I got the best deal!!!!
purchaed multiple items from this store on april 2024, none of the items got delivered on time and one item still going on back order why sell those items and block my money if its not available in the first place the customer care, the store and the warehouse will always rotate my calls today the store person was not even concerend and told me “who asked you to wait and why cant you cancel it” didnt expect this kind of response from such big brand like Ashely I am never gonna buy from this store or recommennd it ——— emailed you all the details
Great service
We recently purchased furniture from Ashley Outlet in Lathrop. We were very happy with the help we got from Fozia, Derek and Mounika. They were so helpful and patient. We had super strict size restrictions since we were replacing the furniture in our 5th wheel. It was delivered yesterday and we couldn't be happier! Thank you again! Anthony and Linda Wilson
I went to this outlet and was helped by Didier Almendarez and Derick Salazar (manager). It was a great experience working with them. They went out of their way to help us get the great deals on the furniture. Must visit this site.
Didier Almendarez was very informative and let us look around until we were ready to buy. He's also bilingual which is great for our Spanish speaking community- Thank you!!
10 stars for Foza( forgive me if I spelled it wrong). She was so attentive, helpful with comparing and contrasting, and most importantly she wasn’t overbearing and gave us time to shop while still checking in on us. My only issue is the pricing. I drove 1 hour for the same price of a couch I could buy 10 minutes away. I thought I would be getting a deal or outlet prices here, but most items are the same. Overall, happy I received great customer service.
Awesome experience with Didier Almendarez! He was super helpful and gave us excellent customer service! Super great prices and knocked off delivery fees and gave us discounts on our furniture! Would highly recommend this store! Store manager was awesome as well! Approved all discounts and hooked us up for our new house!
Didier and Jeff the Manager are very helpful! We found the right bed and couch for us with their help! Honest to goodness, they are really really helpful! I would definitely recommend them!
Great customer service! Paula was so helpful and nice throughout the process.
We purchased our sectional from Derek and Marrell and it was great experience. They were exceptional in customer service and made your our needs are met.
Monika was very helpful in helping us measure and find the perfect piece
Rence was super helpful with purchase. No pushy sales tactics! Thanks again Rence for the service!
Arnie was such a wonderful help! She was so nice and patient with us. 😊👌
Mounika Yanamadala Very great service no harassment or pushing very happy always with a smile and around ready to ask questions. She helped us with 2 bedrooms. Thank you so much for all your great work!
We purchased furniture and art work with the assistance of Victor at the Lathrop Outlet Store. He was very attentive, answered our numerous questions, and even arranged prompt delivery of our purchase. I am usually wary of pressure sales tactics at furniture stores. Victor didn’t do that. He professionally offered his assistance, then let us browse at our leisure allowing us to find the perfect furniture and art work. After our experience with Victor we plan on returning to this location when we are ready redo another room in the house!
ARNI AND Derek are just amazing. Had a wonderful experience here at Ashley Lathrop. Highly recommend connecting with them for any furniture needs.
We recently purchased multiple pieces of furniture for our new home at Ashley Furniture in Lathrop, and we had an outstanding experience thanks to Ms. Arney and Mr. Derek, the store manager. Arney was incredibly helpful in assisting us to find all the furniture we needed. She was patient, knowledgeable, and ensured we found exactly what we were looking for. Derek, the store manager, was exceptionally honest and transparent throughout the transaction. His honesty made us feel truly valued as customers, and his friendly yet professional demeanor was greatly appreciated. Derek’s commitment to excellent customer service was impeccable and he went above and beyond to make sure we had a smooth and enjoyable buying experience. Both Derek and Arney made our furniture shopping experience exceptional. I would highly recommend all my friends to visit this store, especially because of the fantastic service we received from Arney and, most importantly, from Derek, who is an amazing manager. And lastly the lady security guard who opened the gate was an absolute sweetheart and was very welcoming upon entering the gate.
To Ashley Lathrop Management. We recently had an incredible experience at Ashley Furniture in Lathrop, thanks to the exceptional service provided by Derek and Arni. Over the course of our visits, we purchased almost $10,000 worth of furniture, and we couldn't be happier with our decision. Arni was incredibly patient and accommodating, addressing all our requests with a smile and ensuring we found exactly what we were looking for. His professionalism and willingness to go the extra mile made the shopping process smooth and enjoyable. A special shout-out goes to Derek, who guided us from start to finish in our buying journey. His dedication and commitment were evident as he extended his working hours just to make sure we were completely satisfied with our choices. Derek truly has a knack for making customers feel valued and happy when they leave the store. We highly recommend Ashley Furniture in Lathrop, especially if you get the chance to work with Arni and Derek. Their outstanding service made our furniture-buying experience truly amazing.
My experience today with these 2guys was wonderful and awesome. I met with Tannur and Gio in Lathrop today.The way I was attended to was so satisfactory and amazing. Thank you guys, you guys are the best customer service representatives I ever known.
We regret buying our furniture here! They literally lie and make you wait months before you get it. I should have listened when everyone was saying not to go here. They keep changing the date and saying we are back ordered. DO NOT BUY FROM HERE!!!
Wanna say thank you to Ms. Juliana Tavares for assisting us in purchasing in Ashley's. She is kind and helpful, but most importantly knowledgeable.
If I could give this company zero stars I would. I purchased a table and chairs that I was told was in stock and could be delivered in 2 weeks. On my delivery date I called to get a status update and they told me it wouldn’t be delivered for 2 MONTHS!!! I asked how a sales representative could take my money and give me a false delivery date and there was absolutely no explanation. I will be getting my money back and will never be shopping at this store again. Do not waste your money here!
Jeff, the store manager and sales associate Didier, went above and beyond our expectations and made mattresses shopping a very pleasant experience.
I don’t think I have ever had such wonderful customer experience at a furniture store. Julie and her manager Jeff were patient, kind, helpful and just an absolute joy to work with. Thank you both! Be sure to see Julie if you need any type of furniture!
My husband and I came looking for a new bed and thank you to Rence we were able to make that happen. Rence was very helpful, and made sure we felt welcomed.
Rence assisted us with our purchase and it was a great experience. There was no pressure or hassle and he provided us with space to have conversations and discussions without feeling pressure. Very satisfied with our experience.
Large selection of furniture and very friendly staff who work to accommodate your needs and budget.
I bought furniture today and thanks to Sandeep kaur for good costumer service 🫡🫡
Mounika Yanamadala is a great sales person with a lot of patience and very friendly.. you go girl!!!
The sales guy's body language was not very helpful....we explained him the situation that we need to pick ourselves from the store....he just cared about his sales commission and nothing else....he generated the order and then gave us the number to contact to schedule pickup....we called that number multiple times...there was no answer and no voice recording feature available....then we emailed them....no response there as well.....we will give them couple of more days and then might cancel the order.....
The staff there are very friendly and helpful in many ways. Julie kindly helped us around the store and answered any questions we had. They have the best manager working there, he helped us in the best way possible. He made sure that we are guaranteed the greatest deal. We walked out the door very happy with a ton of furniture on ordered. Thank you Manager and team. We'll be coming back again.
Will keep coming to Ashley for all my furniture needs. Thank you so much for being so nice and so knowledgeable on all your products.
My sales person was very helpful and was able to make the delivery day that we needed, Had a very good experience
my dude Rence was great!! helped me and my wife find the right dining room table and bed set!! and even stayed late for us and locked the deal in! ask for him when you need your home good needs
Rence was great to work with. He educated us on different options, but didn’t make us feel pressured.
Rence Moore Certainly! Here’s a stellar review for Rence Moore: --- We recently had the pleasure of working with Rence Moore to purchase a new sofa and loveseat, and the experience was nothing short of exceptional. From the moment we walked into the store, Rence greeted us with a warm smile and a friendly demeanor that instantly put us at ease. Rence's expertise and product knowledge were evident from the start. He answered all of our questions thoroughly and never made us feel rushed. His genuine passion for helping customers find the perfect furniture piece was palpable, and it was clear that he genuinely cared about our satisfaction. The entire purchasing process was seamless, thanks to Rence's professionalism and efficiency. He handled all the paperwork with ease and kept us informed every step of the way, ensuring that our new sofa and loveseat were delivered on time and in perfect condition. In addition to his exceptional service, Rence's friendly and approachable nature made the entire experience a pleasure. It felt like we were working with a trusted friend rather than a salesperson, and that personal touch made all the difference. We couldn't be happier with our new furniture and the outstanding service we received from Rence Moore. If you're in the market for new furniture and want a hassle-free, enjoyable shopping experience, we highly recommend seeking out Rence. His dedication to customer satisfaction and his unwavering commitment to excellence make him a true asset to the store. Thank you, Rence, for helping us create a beautiful and comfortable living space!
Rence was awesome!! He was easy going and helped give a great discount. Great person to work with!!
Rence at Lathrop‘’s Ashley was very helpful in our furniture shopping!
No pressure, clean store, fantastic selections, very knowledgeable associates. You are welcomed into the store and allowed to browse and when you need help or have questions an associate isn’t far away.
Didier was excellent! He answered all of our questions! Couldn’t be happier with the service. Definitely will recommend!
We had the best and VIP experience with the help of Rence and Store Manager Jeff! We had great deals and save big time with their help. We highly recommend them to my friends and relatives. Even though the store was far from our place we go extra mile because of the customer service and the experience of being treated well. Kudos RENCE! You're the Best!
We have great experience shopping in this location. Mr. Rence and Mr. Jeff are very helpful and knowledgeable about the products. Suggest and give the best price we can get. Always get our things from here because of them.
Rence Moore was very helpful with great personality and knowledge of exactly what i needed/wanter. I will be returning to Ashley for my next furniture purchase.
Juliana was very helpful, kind, and patient with us checking availability one all the furniture for us. She found us what we wanted and by the date we needed.
Very good!!!
Ordered $6000 dollar furniture which I had an issue with 2 pieces bc I couldn't fit it in the room. After 3 days of reaching out and texting and calling my sales rep she ignored me and never called back or message me back. Very unprofessional of the store. I ended up fitting all the furniture and it worked out but their unprofessionalism ruined the whole experience.
I just purchased a bedroom set and i couldn’t be happier with the sales man Didier Almendarez and manager Jeff courteous and respectful demeanor. Both was very knowledgeable and answered all my questions and concerns clear and precise. Great experience can’t wait to for my delivery hope product is good as the customer service
Had a good experience shopping at Ashley, staff members are friendly and helpful. Will come back for more as we just bought a new property
Rence was very helpful, and patient with us picking out furniture. We will still have more things to get so will probably be going back soon.
Worst warranty service ever
We were shopping for a sofa and loveseat. Selection and pricing were good. Everything was good until I called to schedule pickup. I was then informed that my items were on back order and wouldn’t be available for pickup for another four weeks. Would have been nice if the salesperson had told us at checkout. I’m pretty sure he could’ve checked that himself.
Amazing service and staff
Rence was extremely helpful and attentive during our shopping experience. He answered all of our questions and was very friendly.
I have ordered a manual reclainer sofa today in Ashley store in Lathrop , CA. the sales associate was so good and helpful, she also tried to help us with 5% discount but The store manager refused to offer 5% discount because the sofa we ordered was already on sale so don’t understand why sales associate offered and Manager refused, it was disappointing experience today. 5% discount on a Memorial Day would have been a encouraging experience. But I’m disappointed. I spoke with Manager and said this is my second sofa in Ashley but he was so refit to help the customers. Which is not a helpful manager should work with customers.
Gio is great, super helpful. We took a while choosing the items we wanted - Gio was patient and answered all of our question. Good pricing and also took care of delivery. Store manager is awesome, very approachable and helpful. All the staff here are great. We keep coming back to purchse more items.
Julie was excellent to work with… cant wait for my chairs to be delivered
Knew what we wanted so the transaction was easy. Assistance was available and more than willing to help. Lynn answered all our questions.
Rence did a good job, very easy to talk to and informative.
Paula is amazing she took us around on two different days and helped us find something that worked for us
Didier helped us find our perfect sofas! He was very patient and friendly the whole time and made sure we got the best deals. Derek his manager also came in and helped us. Thank you!
Didier was a great salesman and very helpful and professional. the best experience at Ashley on Mother’s day. thank you so much 😊
(Translated by Google) Excellent (Original) Exelente
Lyn was great hell I came in for stools and she sold me a coach great people
My experience with Ashley has been phenomenal thankfully To Aileen, Jessica and the store manager Derick working together to brainstorm on the best possible solution for me. Can definitely say I will be coming back and referring family and friends!
What a breathe of fresh air . It was a Refreshing experience with Renessa the CSR. If you have any question go to her and only her ! She was super sweet and professional answered all my question and helped me when I needed help. Everyone is mediocre but Renessa is the best! Go to her .
Me and my family absolutely loved PAULA! She was kind and helpful with finding us a table. Not only did she help us find the perfect family table but she was so easy to talk to on a personal level. My family and I would definitely come back just for her help.
Rence spent so much time with my wife and I, incredibly knowledgeable and patient as we went through every single bedroom suit in the building. We received an amazing deal on exactly the bed and frame we wanted. Thanks again Rence, my wife and I are Ashley customers for life.
The sales rep, Mounika, was very helpful. She did a good job following up, particularly when our CC company's website went down. She was professional and not too pushy. Thank you, Mounika.
Had a great experience with Nirosha as she gave us space and time to do our shopping while making herself readily available when we had questions. Appreciated all of her help, we will definitely come back due to the positive experience!
Store was super good with lots of collections, responsive and supportive staffs. Really helpful and recommended to everyone who is looking for variety of collections and you can see lots of clearance items too.
My experience with Marrell has been amazingly, abundantly, expertise friendly, helpful, and, I’m overwhelmed by her service. I highly recommend her. She knows her business and knows how to handle her customers because she really treated me well. Give her a raise. She is so patient.
Lyn from the Ashley Homestore was very helpful and knowledgeable.
I stopped by Ashley’s show room looking for a sofa and was greeted by Juan Torres who took the time to show me what they had. I was impressed by his knowledge, enthusiasm and excellent customer service. I ended up buying a sofa, coffee table, and a fancy massage chair. I’m very happy with the whole experience and I’ll be back. Thanks Juan!
Amazing experience. Rence, thank you very much.
Excellent customer service from Juliana. We went in for a dresser and found exactly what we wanted. Juliana listen to us and showed us the different dressers we could want and helped narrow us down. Thank you for the great experience.
Tia helped me pick out a couch, she was great! Super nice and friendly! 10/10 would recommend going to her!!
Rence was great. He knew the product and his custmer service skills were great as well.
(Translated by Google) Very happy and even more so with the attention that Mrs. Lyn had with me. (Original) Muy contenta y mas con la atencion que tubo conmigo la seńora Lyn
Didier had a lot of patience with us answer all of our questions. give us a options very friendly 👍🏼👍🏼☺️☺️☺️
Great service from Didier, really appreciate it thank you so much.!
Rence was really helpful, we left home with a new dining table.
Didier Almendarez from Ashley store in Lathrop helped us get our furnitures and his customer service is out of this world!! 10/10 for sure!!
Rence Moore did a great job and great attitude
Rence was wonderful
Paula, was extremely helpful with her knowledge about mattress brands in picking our King size Serta. Also helpful with our new dining table, bench and chairs, medium height. Was not pushy and answered all of our questions. We spent a couple hours with her. We are going back in a few days once we meaure for couches. Thank you Paula.
I stopped by and browsed around the store and it was a good experience. One of the store employee named Juan Torres was very welcoming and patient while helping me. The store was very clean and neat and I’d recommend coming back here to buy furnitures and mattresses👍
Loved the service we received from Juliana, patient without forcing the sale. Gave us options on various sectional living rooms and different types of options for financing. Overall we felt comfortable with our purchase. Thank you again Juliana
I was welcomed into the store by Fozia and could not have asked for a better sales rep! She was very efficient and knowledgeable and managed to help me find the perfect table set for my home. Definitely planning on coming back to this Ashley store and getting more furniture with Fozia’s help and overall satisfied with my purchase and the great customer service she provided us!
Didier Almendarez at Ashley Store was super helpful, knew his stuff inside out, and made shopping for furniture a breeze. Definitely ask for him next time you're there!
Didier Almendarez was so helpful and we are very happy with our experience. He has extensive product knowledge and the service was excellent.
It was a great experience, Didier the sales person gave me, such a knowledgeable guide to acquiring what I was looking for. I strongly recommend him.
Arni was wonderful! She was attentive the entire time we were there and extremely patient. She let us wander around and gave us as many quotes as we asked for, all while having a wonderful attitude. Great experience. Will definitely return once we have other needs!
After not receiving all of my couch when I picked it up, was promised $100 credit by the manager but never got it and was never able to get anyone to call me or return a phone call regarding the situation. Very dissatisfied customer. Update: thank you for reaching out to me Ashley reviews. You regained back my trust making things right by following through with your promises. My refund was received.
Rence was very professional and made the process very smooth! Thank you!!
Assisted by Arnie. She’s very patient, attentive to our needs, calm and answers our questions and concerns. Nice place too. A lot of options to choose from. Clean, spacious, and organized the place very well. A must visit.
Sandeep Kaur gave us perfect customer service and helped us to pick nice dining table and sectional. Will be back soon
I was welcomed into Ashley by Julieanna, she was very helpful, professional and showed great customer service, we walked around as I explained what I was looking for, I did not buy anything that day, but I did let Julieanna know if I came back I would ask for her, well I came she happened to be there and we completed my purchase plus found a beautiful coffee table set to match, thank you Julieanna for your help and great customer service in explains my invoice and furniture warranty and delivery.
We decided to upgrade our furniture, this is our second time purchasing furniture from Ashley. Lyn assisted us in the past and just recently, we enjoyed Lyn Excellence Customer Service and Expertise. Lyn is an Awesome Employee with Great Spirit.
Annie was really good and explained everything. Good customer service
I gave Juan Torres (new in sales), a 5+ star rating. My first time visiting the Lathrop location. I was treated with utmost respect, and professional manner. Juan, was kind, patient. Not pushy whatsoever. I was very impressed with his knowledge of the different items I was looking to purchase. He was funny, engaging, and extremely helpful. We need more salespeople like Juan! Next time you visit Ashley’s ask for Juan. He’s great to work with!
I am extremely disappointed and dissatisfied - They want $100 on top of the purchase price for delivery which we could not afford. We waited a week to pick it up even though it was in stock on site. We picked up our cabinet and was very excited, we got it home and it was damaged. I Called the store and was told the "tech" needs to come assess the damage. I requested for him to just exchange the piece when he comes. Otherwise, he can either refund us or deliver and unbox a new one that day without charge. The store says that's not how it works. No customer service whatever. Right now I'm waiting to speak with the warehouse because they will not answer the phone. Honestly, they do not back their furniture purchases and their policies are horrible.
Highly satisfied
Arni was so helpful and kind. Although we had some hiccups, she made the process of purchasing my sofa enjoyable. I recommend her assistance when coming out to the outlets! :)
Nice lady, explained in a way that was easy to understand, good attitude. A really good experience
(Translated by Google) On her (Original) Arni
Arni was amazing! Answered all our questions and showed me different options. Needless to say, I placed my order. THANK YOU
Excellent place for variety of furniture.. Sales person was very patient and suggested the suitable ones. Must visit 👍
nice place for buying furniture friendly staff 👌
Didier, the salesman, was very helpful without being pushy. He answered all our questions and made sure the furniture was in stock, got us the best deal and handled the purchase very professionally.
Arnie help us purchase a table. She was great and very patience with us. She took her time and explained everything very well.
Just want to give a positive review. Went to pick up my furniture order today. I had to drive to the side and check-in at the security booth. The security guard (I didn’t get her name), but she was very friendly. The 2 guys that loaded my furniture were so incredibly friendly and polite. I drove 40 miles each way and the customer service was so nice that I don’t regret driving all that. I wish I got their names. But it was at 11:00am.
Arni was awesome, extremely helpful Answered all my questions!
Rence provided us great service. Was really knowledgeable and answered all questions promptly and respectfully. I’m glad to say we walked out with a purchase of brand new couches that our family is going to enjoy.
Paula in Lathrop Outlet helped me find the mattress that best suits me. Very fast and friendly service!
Arni did a wonderful job into helping us out. She helped us with picking a mattress and the bedroom furniture . We found what we were looking for. She was very helpful and friendly! Thank you.
Rence was very helpful and informative. He helped us out a lot and made the whole thing easy.
Rence was a great help! And went above and beyond to meet our expectations and was very patient ! So happy he was there to help us
I called the store and spoke to Gio who was very friendly and helpful and making my purchase over the phone with all the order numbers from the Ashley website easy and no hassles. I also wanted a delayed delivery which wasn’t a problem at all. Thank you for great customer service!
This place is a joke. They give my wife appointment for Thursday. She missed work to pick up the product. And when she got there they told her that it was for the next day. Very un professional. Never buy anything from Ashly again Furniture is not like the one you choose in the store Is like cloth around wood. No cushion. Very disappointed.
Juan Torres was my sales rep. He was just awesome and so much interested in walking us through the place explaining on each and everything. He was also so patient throughout. This is the kind of guy people would love to see on sales someone who is happy and ready to explain things to customer.
Arni is very friendly, looking for a couch and ended up getting bed frame. Still shopping for couches but do have an eye on a sofa there.
Just purchased a sofa set from Ashley Furniture-Lathrop Outlet store. Juliana was amazing- very professional and patient. With her help we found exactly what we were looking for. Thank you for a great experience.
(Translated by Google) Excellent service From Juan Torres (Original) Excelente servicio De Juan torres
Lyn, was very patient and understood the whole purchasing process without being pushy. She has a friendly personality and I look forward to doing business with her in the future as well...She was awesome!!!!
Didier was great! He was able to help me out with all my furniture needs! Coming back for sure
Rence moore was a huge help!!!
Rence was extremely helpful and kind. He made me feel like all my wants and needs were listened to. If you come to the Ashley Outlet make sure you look for Rence :)
Rence was a great salesman for us! Great service. Thank you, Grant Smith
Thank you, Paula, for all of your help! We know it took forever for us to decide. Your patience was so appreciated! 😊
Rence was very helpful, nice and courteous. He let us browse around without pressure which was nice. Ask for Rence if you come into shop!
Rence was very nice and professional. He did an awesome job. Thank you Rence!
I went their store today i meet with sandeep kaur she’s provide good service & she’s very friendly i like her way of communication & service
I visit to store and We met to sandeep kaur. She is really very helpful, kind and gives us good deal.
Rence was very helpful. He was knowledgeable about the items we looked at and purchased. Answered all of questions and very patient.
Today's visit was a breeze thanks to Arni. Thanks to her, our shopping experience went smoothly.
My name is Deon and I went into this store for my very first furniture purchase and I was helped by Gio great salesman ! Not to pushy didn’t follow me around the store like others he communicated really well, good people person talked to me and my wife both directly and even helped me and my wife map out our apt to see if the couch would even fit I’m happy about my purchase with Ashley considering all the help from the salesman and the manager there got a great deal ! If you go to Ashley GO SEE GIO ! You will not be disappointed 👍🏾👍🏾
Renee was great and very knowledgeable!
Such a pleasure to work with Gerry. Wasn’t pushy, friendly, and very informative.
If you are looking for any type of furniture, please go see Rence at Ashley Furniture. Great service and he goes the extra mile .
Rence was terrific. Very professional. I recommend seeking his help.
2 Thumbs Up!!! I was looking for a spacious dining table to sit at least 8 to 10 people and found the right one at Ashley Furniture. Nirosha and Jeff were able to answer all of my questions to the very last detail. We are extremely happy and confident with our purchase of our new dining table. Thank you Nirosha for suggesting to have it delivered and assembled due to the weight of the dining table and purchasing the five-year warranty since things tend to happen. We are pleased with the quality of furniture and most importantly the level of service we have had from Ashley Furniture for the last 3 years. Thank you!
We had a great experience at the store. I want to give a big shout out to Victor for taking care of us and going over and beyond to make sure our products were safely packaged before heading out.
Went here for a company meeting .
Rence Moore was great he did amazing at helping us get out new home furniture! He goes above and beyond for his clients answers all the questions you may have !
It was good because I already knew what I wanted.
She was very lovely and helpful thank you very much and Jeff was very helpful too and then that's it
Great experience…listening to what we needed no pressure sales…ask for Arni she’s the best
Sales Person (Niewsha) was very sweet. I purchased a chair and a bed. Wasn’t happy I had to pay upfront and couldn’t take home that day. Manager was extremely rude. Paid and was told I could pick up the bed the following Tuesday it was in stock. But the chair wouldn’t be in until 2/27. I received a text message from the sales person that the bed wasn’t in stock and wouldn’t be available until 3/8. The bed she confirmed was in stock was part of another order. I cancelled the bed and asked to be refunded. I would wait for the chair. I called to schedule my pick up for my chair and low and behold, it now won’t be in until 3/15! I am not counting my eggs before they hatch. Ashley will tell you anything to get you to purchase. But they don’t deliver. This is not the first time the family has been deceived. Good luck if you buy from Ashley! It will be months before you get your merchandise. Management is no help and has no customer service skills. Buyer beware, go someplace else to make your purchase.
Great customer service and follow through
Very good attention
A pleasure to do business with
Laarni Cordova was very helpful!
(Translated by Google) Good service 👍 very friendly, knows his job. Thank you Arni (Original) Buen servicio 👍 muy amable, sabe su trabajo. Thank you Arni
Arni was excellent. She was attentive, listened to our needs and broke down the prices of the furniture and made making our decision very easy.
The salesperson, Sandeep Kaur was amazing. She was so helpful and polite in helping me find everything I needed. Will definitely be back.
Arni has been very helpful to find the right couch for our living room. We made a decision to buy within an hour.
Stoped by to look at couches. Arni was very friendly and helpful.
Juan Torres was a pleasure to deal with. Very friendly and took his time explaining our questions and showed the best options they had for our budget. Professional and let us wonder around and take our time deciding.
Rence Moore was very helpful and made the experience wonderful for my self and my mom Marlene Jones who was the one looking and purchased
Arin was very helpful. Very nice.
Amazing and fast
German was great and very patient with us, very exacting with the new furniture
Great customer service!!! I'll comeback for Didier almendarez
Great experience
I went to a few furniture stores and on this day, I ended up at Ashley. I was fortunate to meet Victor White and he was immediately welcoming but not aggressive or pressuring me on anything. He was very knowledgeable about the inventory and he helped me find exactly what I needed. My bed set arrived yesterday and I am more then thankful for his assistance and good vibes to help me get this incredible bed. Appreciate it!
The store is clean and the clerks are attentive to the needs of customer.
Arni was the only reason we came back to Ashley. Her superior customer service, patience and ability to answer any and all questions was unbelievable. She was solution based orientated and kind. Thank you Arni, you have made our Ashley experience exceptional.
Arnie was great! Wonderful experience
Didlier and jeffrey was wonderful… i got all i needed in few minutes.
Excellent help Jairo helped us with everything step by step he is very professional and respond every question we ask.
Great customer service. Easy to order and request support over the phone.
We worked with Arni & Tanner today at the outlet & it really stood out to me that they were both super friendly, professional & really looking out for their customers. Laarnie showed us various mattresses and she was very patient. We tried about 6 of them. Not once did she make us feel uncomfortable or pressured. I really liked how she explained and showed us so many things about our options. We purchased the Soft Purple king sized mattress & the Carnaby 5 piece sofa set. Tanner was extremely professional and made us feel very like we were in good hands. We will definitely be back for more items for our new home! This is our first experience with Ashley and it’s a great one! Thank you 🙏🏼
Paula was great!! Very helpful and patient!
Arni has excellent customer service. She was very patient the whole hour with me. I would most definitely come see her for my next purchase. Great Job Arni
Very deceiving, it does not and is not an "outlet" store. It is a regular Ashley store with regular Ashley prices . It is a warehouse and a large store with a very small clearance section in the back, which is the "outlet'
Annie was professional and helpful. Great customer service
I was greeted at the door by Lyn. She was very kind and helpful with the purchase of my living room set. I will definitely be back soon... Thanks Lyn..
My floor sale Arni was very good. Informative, knowledgeable, and patient.. Thank you
Had the pleasure of speaking with Derek and Jeff after working with Paula. She was EXTREMELY knowledgeable and nice. And the 2 gentleman at the end were quite pleasant also. Additionally the younger gentleman that loaded my sofa was extremely nice and professional and made sure I had everything I need as this was a floor model.
I had never had such a wonderful experience shopping for new furniture until today. My family and I were greeted by Rence, who helped us and explained everything with detail and answered every question we had. 10/10
Rence Moore was very helpful and great customer service.
Sales person was awesome Rence Moore good man very helpful
Arnie was such wonderful help and answered all questions asked. She was there to assist the entire time. Wouldn’t have been a successful visit without her! Thank you Arnie!!
paula was so helping & friendly
(Translated by Google) Excellent (Original) Exelente
Rence did an awesome job helping us, great attitude made us feel very comfortable with our amazing purchase. We will definitely come back to see him for future purchases!
Had a good furniture shoping experince with Sandeep kaur. Definetly will come back for future furniture shoping.
Tia was Very friendly and knowledgeable
Arni was our Sales Rep and she was amazing! Thank you for helping us make our furniture purchase.
Rense was extremely helpful and warm to interact with.Amazing experience because of him is Ashley!!
Sandeep Kaur is very knowledgeable and approachable with good customer service
I enjoyed my experience in Ashley, located in Lathrop with the help of Mohammad. He was so patient with us even if we spent a lot of time deciding what to buy from the store. Thank you Mohammad! Keep up the good work!
Rence Moore absolutely made our day!! He let us browse but made himself available for every question we had!! Super knowledgeable and ultimately helped us find the option that would work for us. Rence is a superstar!! Thank you for being so awesome!!
Paola was super nice, friendly & gave adequate information on the stuff we had to buy
Great Sales Rep
Rence is the best! See him to get your furniture!
My sales representative was very healthful warm and did her beast to make me feel very special. Thank you Sandeep Kaur
My wife and I looked at several pieces of furniture during our visit to the Ashley Outlet store in Lathrop and ended up buying one. We received wonderful help from our salesperson Elena, as well as from her manager Tanner. I have found that Ashley hires great people and has furniture of very good quality. Very pleased with our experience there today.
Nirosha was a great help to my wife and I. Very patient and professional. 👌🏾
Nirosha was very helpful with our purchase and very patient as we took the time we needed to select the items we wanted.
Rence Moore helped us, great customer service!
We found ourselves in need of a new sectional as our old one was 15 and gave up! Rence Moore helped us. Very friendly, professional and NO pressure! We found the perfect sectional and set up delivery within a couple days. I would recommend Rence anytime!!! Thank you!
Rence Moore was great! Let us shop, checked in when needed and we were in and out quickly with our new couch and love seat!
Rence was so helpful and courteous. Great service through our experience.
Lyn was very patient and very sweet with my family during my visit. Very helpful with our purchase
It seems to b a very big store, it has lot of inventory which covers whole house and the sales person were very good, they greeted us with smile, especially Nirosha she received us very well and made us comfortable and shown us the furniture that we were looking for. She also did suggest us in picking the right furniture which suits my home. She really took very good care of my family by being very friendly, answering all our questions patiently. Ashley would be our first preference when we think of buying any more furniture in future..
Lyn was great, she helped me with my purchase today and kindly addressed my many questions. I truely appreciate her kind demeanor. She made me feel comfortable and made me feel like i was in trustworthy hands. I will definitely go back to the store and hope to do more purchases with Lyn for my future needs.
Victor , derek , Rsnessa , and Jess were tremendous in helping us pick out our furniture i will be back!!!
We just purchased an entire household of furniture from Ashley Homestore in Lathrop. Paula and Victor were our sales reps and were extremely helpful, friendly, knowledgeable, professional and patient as they helped us coordinate bedroom sets, family room sets, dining room sets, formal living room sets which is a feat in itself. They helped us pick out some fabulous pieces that match our taste and style perfectly. We needed a quick delivery date and they went above and beyond and made sure to get that expedited for us in a timely manner. I highly recommend the Ashley Homestore in Lathrop and Paula and Victor to assist you in all of your home furnishing needs!
We had a pleasant experience purchasing our furniture at Ashley since we already knew what we were looking for. Great customer service with Laarni.
We really enjoyed our salesman Eddie. He did an excellent job very friendly, and got our order in and ready to go and interacted with us. A very wonderful employee of Ashley.
Rence Moore helped us out!!! Thank you!!!
Great customer service good quality furniture and prices we bought a living room set soo comfy wife happy family happy thanks ashley
Good pri and service
They need better customer service
Salesman Eddy was so professional and offered great customer service. He helped us by giving us all the information we needed on the couch we were interested in and then stepped back to give us time to decide what was best for us. We bought the couch and will definitely be shopping at Ashely‘s again.
Very clean and great overall experience with everyone. They were very helpful.
I have made four orders in the last few months. Paula has been very helpful, and makes the whole experience pleasant and efficient. All my orders arrived right on time.
There are plenty of pocket-friendly options to choose from, for your home decor and furnishings. The staff is helpful and guide you well as per your requirements.
Customer service was great
$2065 and then told me we will make a bill and sent to you. You should pay online and a couple days after they call me and said same sofa now it’s for l $ 2900 price when up 😝😝
Ashley was a class act with service and sales he was excellent
Ashley Laptrop the best, Modesto Ashley sucks, female manager is a fake all smiles
Lyn was very nice and very helpful.
Mohammed was very attentive and knowledgeable with the furniture. He explained the different mattresses and helped us to choose the right one for us. He was also great with our daughter.
After facing some rather abrupt and unexpected life changes, I found myself needing new furniture - and quickly. So, I went to Ashley Furniture in Lathrop with a mental list of what I needed and a budget for what I was able to afford. I was introduced to Paula who very expertly helped me navigate the store and put together an order that fulfilled all of my expectations and even came in under budget. Paula was kind, thoughtful, compassionate, and knowledgeable, and helped me through this rather unwanted process. I chose to have the pieces delivered and setup, and since I hadn't been inside of the new residence before I made the purchase and was unable to get dimensions, I ended up with a piece of furniture that would not work. I thought this was going to be a headache, but thanks to Store Manager Derek and fellow Manager Tanner the switch to the correct item was as painless as it could be. Given the situaiton I found myself in, and the rather tight timetable I needed the furniture delivered by, it woud have been very easy for the staff at Ashley Furniture to take advantage of me - but they instead took care of me. In a day and age when customer service seems to be a dying facet of our society, it's refreshing to know that there are still places like Ashley Furniture that are willing to go the extra mile to take care of their customers. From the moment I walked in the door to make my purchase to the text message that Derek sent to make sure that everything was perfect, they were there doing everything in their power to help. While I hope to never, ever find myself walking into another store under those conditions, I can say - without a doubt - that I will be back to Ashley Furniture for anything that I need in the future. Give them your business - you won't be dissapointed.
Nirosha
"We had such a wonderful experience shopping at Ashley Furniture. The sales rep Didier Almendarez was so helpful in finding the exact pattern and style we were looking for. Their selection was great as well, can't wait to go back again! Excellent customer service provided by Didier, thank you for the help!"
Nirosha was very helpful and very sweet. We got really beautiful furniture.
Laarni had us at hello. Helped us with trying to find the right dining set. Go to her when looking for the new addition to your home, you won't be let down. Absolutely love our purchase 👍🏼 ***update review*** Received this set with the color of the paint completely not matching and seemed to be rubbed off. Still waiting on my replacement and no one has any information on my replacement. Such a nightmare when you recieve an expensive dining set damaged. Staff needs to go through their training again because everyone who I speak to doesn't know what they're doing or can help me. Never again!!!!!!
My original experience with Ashley‘s outlet in Lathrop was three years ago with Victor White very professional, courteous sales person. This recent experience for Black Friday 2023 was with Lynn. She was very attentive professional went out of her way to take care of any problems and applied all discounts if anyone Needs furniture go see Lynn or Victor at Ashley‘s furniture Lathrop outlet tell them Jesse sent you
Very bad experience with the staff. Very rude. Hardly care about customers. Customer support is ridiculous, would not recommend buying from store, rather explore other Ashley stores those are super helpful. Your delivery will be delayed, item might not be in the right shape and calling the store will not help. Additionally, after buying stuff, if it is cheaped or something, technician wait times are also high.
Very confusion on price. It said free delivery but it wasn’t clear until check out we got charge over $500 for delivery
Our sales man Didier Almendarez was magnificent. He provided such grate information and was very knowledgeable of their products. He treated us with respect and kindness. First time coming to Ashley Furniture in Lathrop, CA and we were not disappointed. We were pleasantly greeted by Didier since waking through the door. The hole experience was great and Didier made the hole process easy. We do not like to feel pressure to buy and Didier never made us feel that. He gave us our space and time for us to think and was ready to answer all of our questions. He is highly recommended by us. We will totally come back to Didier again.
Arni provides good service
The sales person was amazing. The manager so rude. We didn’t like him. Definitely he doesn’t have customer service at all. He will be good maybe at your financing department.
Laarni gave us an excellent service
Customer Service was great
We have a great experience with Paula. She was very thorough and very helpful. Definitely recommend her to help you. If you come in to Ashley’s, ask for Paula
We had the best sales associate named Paula. She was very helpful, answered all our questions, and gave us space when we needed to deliberate. The couch we chose has fabric that is "bullet-proof" for our cats. It is still soft but very durable. And reclines and has cup holders. Perfect! Ashley outlets has the best prices as well. Don't forget to ask for Paula!
Arnie is your go to sales person! She was wonderful and friendly .
Arni was super helpful. As soon as we walked in we were welcomed by her and she was very diligent during our purchase.
I had an exceptional experience at Ashley's Furniture, thanks to Rence, our sales representative. His attentiveness, professionalism, and approachability made the process smooth. I had numerous questions, and I truly appreciate his outstanding assistance.
Victor the best help my daughter getting a bed a awsome person and very professional!!
Was an easy process with great service and payment plans. Thank you Nirosha 😊 we will be back to see you again. ❤️
Arni - great service.
ARNI CUSTOMER SERVICE WAS EXCELLENT
The selection was excellent of bedroom sets. There are many styles and colors to choose from. Didier A. and his Manager Jeff were very professional and courteous. They answered all our questions and financing with 0% interest. We will definitely come back when we upgrade another bedroom.
Arni is very helpful and answered my questions. When you shop Ashley Outlet ask for her!
Thank you Ashley! RcNee provided five star service. Knowledgable on all products. We are moving and needed a bed, kitchen table couch and patio furniture! RcNee was able to take the time with us as we made our decision on each item. Showed us options and really helped us make good choices. If you are going to Ashley ask for RcNee you won't be disappointed. Fair, honest and personable.
Laarni is really good, professional. She and her boss gave us a real good deal. Highly recommended.
Always a good experience shopping here and without the constant hassle from sales associates
Had a great experience at Ashley Furniture in Lathrop. Everyone was so helpful. The sales associate who helped me, Rence, made sure I was satisfied with my purchase and answered all my questions. Great selection, great service. I will be back there again for mt furniture needs.
(Translated by Google) Very good service, excellent work dynamics. Arny, provides excellent attention, details and recommendations. Recommended!. (Original) Muy buena atención, excelente dinámica de trabajo. Arny, proporciona excelente atención, detalles y recomendaciones. Recomendado!.
Great experience with Ashley furniture nirosha helped me in aa great way I really appreciate her 👍
Paula was beyond helpful in finding all of the furniture pieces I needed during a difficult transition. She was kind, helpful, understanding, and helped me get everything I was looking for. I highly recommend seeing her if you need any furniture or have any other related needs.
Took us a while to find an associate and when we did it was ok but than we tried to call to schedule a pick up and there is no answer
Very patient, relatable and accommodating. Great experience!
Excellent customer service
Beware sales are final! Beware sales are final!
The Manger Derek is rude and disrespectful and the assistant manager Jeff is rude and disrespectful very racist attitude towards black people staff that works in the seem very distant when I came into the store thus store has it own set of rules I called the corporate office and have heard back from them I'm whole house have ashley furniture I will never give this racist store my money and my family will never shop here if I didn't need what I purchased I wouldn't have brought it they lied about price match item was on sale online but I didn't get the price match service I was sent there by my Sacramento store and experienced a racist attitude towards black people never in my life have I dealt with this
excellent service from Didier Almendarez sales representative, and his manager Tanner. They helped us according to our situation and made sure we were happy with our purchase.
We got our dream couch in this branch! We sooo appreciate Jeff along side with Didier of Ashley Lathrop for giving us the best deal, no one has ever offered. Thank you!!!
Great store.Great people. Didier and the manager jeff are great salesperson!
I wish I could give no star to this Ashley outlet. The reason is that we went to the outlet and we found we needed and we were ready paying for the items however the sale lady said that we can't buy it because they don't have anyone to help us put in the truck. So I requested for a manager and she disappeared for a while and came back saying oh manager said that we can't sale it right now because nobody is here to help you with them . He did not bother himself to come out of the office and tell us that. Very unprofessional people working in this location. So we left the outlet and went to living spaces and got the same thing.
The person who helped was so patient and take her time to let us explore . She knows what she’s doing. Great customer service from Monica
Didier was amazing and so helpful. Nice stuff in the store and they help find the best prices.
Great experience. Friendly staff
The best services Lyn is very nice she helps us with anything with manners
We had a very good experience purchasing our furniture. Didier helped us select exactly what we needed. Great customer service! Will definitely be back.
Didier was, very helpful and nice & Derrick his manager worked with us as well…
sandeep she was very nice with us. great customer service.
Rence was very helpful!
Sandeep was a very nice and polite helper lady Thank you 👍
Yanamadala Mounika she is very sweetly and very lovely thank you so much❤️
Yanamadala Mounika is a great salesperson
Sandeep has great customer service, she’s the best👍🏾
Hence Moore took care of us
Didier was amazing, helped us through the whole process didn’t try and sell us anything just told him what we wanted and he showed us and we got it. Was super quick and very easy process. We will be returning for sure!
Went to check stuff. Very warm welcoming from Sales Rep Tanner. He’s very patient and polite. Helped us buy bunch of stuff and very knowledgeable, give ideas.
Paula was very helpful she gave us a a lot of good information to find our perfect pick of furniture and loved her personality!!
Mounika Yanamadala is our RSA. She gave us valuable suggestions. And helped us selecting all our items. And i like the ashley homestores.
Didier took care of us. Answered all our questions and was very attentive. Good experience and found exactly what we were looking for
My niece bought her bedroom set. Jeff and Victor was so helpful. Modesto customers drive to Lathrop so many selections. Ask for Jeff.
Eddy is a great salesman. He was knowledgeable and easy to work with. I got the pick up date I requested. No complaints 👌🏻
Lynn was so helpful and the delivery guys had their work cut out up my skinny stairs. Not easy but they did it.
Very nice and helpful staff Sandeep kaur helps us to find everything and we like the stuff
After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.
Awesome sales representative
(Translated by Google) Last I is very nice person (Original) Last I es muy agradable persona
Helped by a friendly man whose name I can’t remember now . Gave up space to look around on our own but was right there to answer any questions .
We had a great experience shopping at Ashley. We had to furnish the entire house and Ashley was our pick. Mohammad was our sales associate and he was super helpful, patient and understanding as we went through the lengthy process of deciding and purchasing furniture. Overall, a great experience!
We had the pleasure of having Rence M assist us in purchasing our living room set from Ashley’s furniture in Lathrop, CA. He was very helpful and knowledgeable about inventory, delivery time, where things were located etc. I also was really appreciative that he was not hovering over us like other furniture stores but was very easy to find when we had questions. He made our shopping experience a very pleasant, time efficient visit. If you’re in the market for new furniture, I highly recommend you go to Ashley’s furniture in Lathrop and definitely ask for Rence.
Rence Moore from Ashley furniture in Lathrop was a great sales person, helped us out with everything we were looking for and answered all of our questions.Made the entire process super easy and efficient.
Didier from the Lathrop, CA store did a great job with us. He stayed with us without over hovering and answered all our questions and we were confident with our purchase.
Arni provided us with quick and efficient service. She helped us find exactly what we were looking for.
Arni was amazing sales associate. She is very helpful.
Very polite and helpful, Rence is the man!
Rence Moore was an awesome salesman. Really appreciate him, he made an awesome experience!
I bought a Queen platform bed on Ashleys website and have had a horrible experience. I got the bed and I took it out of the box to check the parts. There were no instructions so I had to call to get them emailed to me. I asked if I could pay extra to have someone set it up for me since I was having a hard time by myself. They said no. So I waited a week for my father to get back from vacation to help me. We set it up last night and it is the flimsiest bed I have ever seen. It wobbles and creaks and bends. I am 130 pounds and I feel like I'm going to break it by sitting on it. I called to get a refund or a credit so I could get a sturdier bed and the customer service representatives said they couldn't refund me or take it back because I had broken down the box it came in already. I escalated the situation to a supervisor and they told me that if I donate the bed and get a receipt for it, and then send a receipt for the new bed I purchase THEN I could get a refund. I have called about 20 non profits and no one takes bed frames. This is the worst experience I have ever had and I will NOT be using Ashley in the future. Cheap beds, horrible customer service. They won't work with you. You have to call to get a refund 72 hours after you get the bed or it's too late. DO NOT BUY FROM THEM.
Arni was very professional and a pleasure to work with
I had a very good experience at Ashley HomeStore. The salesman who helped us, whose name was Tanner, was very knowledgeable on all the different bedroom sets that we looked at. And at the end after we purchased a bedroom set, he even remembered both of our names. I usually have to hear somebody’s name a couple of times before I remember it.
Victor was amazing! He’s the man, answer all questions and great attitude
Mounika was great, helped me with what I needed and had good suggestions. Enjoyed working with her
I love Ashley, so easy to do business with them, the agents are courteous and knowledgeable. They even gave me a discount. I bought all my furniture at Ashley and I don’t have to look elsewhere.
Didier was very eager to help which was nice and he got us in and out of there in no time with a great deal!
Didier and Jeff were very helpful and kind! i had a great experience and got some good deals!
It was very pleasant experience at Ashley's Home store in Lathrop. Mr. Didier was a very good sells person, he was patience and the boss Jeff was helpful and very understanding. I recommend this store to everyone
Really great working with Mohammad and Nirosha.We got a good offer
Sandeep have a very outstanding customer service patient friendly, nice smile beautifully !!!! just her attitude alone make you just want to buy everything in the store. If we had more people like her working throughout the industries, this world would be a much better place. My rating for her is 1000 if I can put 1000 thank you Ashley store customer service. !!! 🙏🏿🙏🏿💯💯
We are very pleased with our visit at Ashley Furniture! The moment we walked in we were greeted by Paula M. and she helped us from start to finish! She was very patient with us and so very helpful. We are more than satisfied and very impressed with the level of service we received!
If you love buying in Ashley Store, you must visit their outlet store in Lathrop. They have lots of bundled furnitures at low price. I think this is the biggest Ashley Store I visited so far. All of their sales team are helpful and nice as usual, just like in other branches. Just make sure to take photos/notes of the things you like, and see everything before deciding what to buy. Look for Laarni or Nirisha to help you quicker.
Thanks to Lyn for helping me purchasing my dining set, she's very friendly with excellent service. I highly recommend for any customer to ask for her when you walk in at Ashley Lathrop
Awesome experience! She was very nice and knowledgeable.
Arni was very helpful polite and friendly your very lucky to have her as a employee
German B. was very helpful and informational. He explained everything thoroughly and informed me of any promotions that were going on.
Didier good customer service and super attentive we got everything we needed. Super recommend. My bf only speaks Spanish and having him as a Spanish speaker was the best.
Paula was very patient and so helpful - I feel lucky to have help as I looked at furniture. Her suggestions were terrific and her knowledge of the store made life easy. It was my first time in the store. I am glad I made the stop - I will be back.
Helpful, sales person very knowledgeable to the point for the price and our need
Tonight, I was told to update my cardboard tv media console to something that resembled furniture.... so off to Ashley Outlet in Lathrop. If you are on the furniture hunt, find Tavarse when you walk in. He was very knowledgeable on these tv stands and was very easy to work with. Thank you Travarse for your attention to details. Your help is appreciated.
Didier was so kind and helpful! He helped me get the furniture I needed for a very reasonable price! I would most definitely come again!
Great Customer service by LYN!!!!
Lyn was great, very patient went the extra mile to move some furniture around to match other bed sets. She also made suggestions on what would be a great match for other pieces.of course we came to Ashley Furniture for one thing but ended up leaving with a full bedroom set. Overall Lyn was very helpful and always had a smile on her face, glad she helped us.
Lyn’s customer service was outstanding
Rence was extremely helpful
Arni is absolutely great ! She is a ROCK STAR ! We told her about our pressure point pains and she directed us to the right mattress and awesome bed recliner style frame. She made the process a complete breeze 👍👍
Didier was awesome!
Very professional and helpful. Great job
Good place.
Love Arni! She is always so helpful and happy to help when we come in. She is the reason why we shop here.
Tavares and German where great!!!
Paula: great service and awesome help.
Paula provided awesome service to us today! Very informative and knowledgeable! Got us exactly what we wanted. Thank you!
Our experience at ashley store + outlet with Paula Murphey was really outstanding. She was really helpful and attentive, she answered each and every question we had she gave us great details with what we purchased. I definitely recomend this place and I Recommend Paula for assistance, thank you Paula my parents were really happy 😊
Didier from Lathrop Ashley store was very helpful and knowledgeable. Thank you so much for all your help 😊
Amazing customer service at the ashley on lathrop
Definitely recommend going here and speaking with Jeff & Fozia they were both extremely helpful, patient and friendly!
Paula is so amazing , not pushy and very patient. Thanks so much!
Victor white so very very helpful I well be coming back very soon because of him and his customer service way to go Victor white 😀
Great experience they helped us with what ever we wanted they went above and beyond to help us with our needs thankyou Lyn for all ur help
Nirisha was very helpful and kind!
Sandeep is so friendly and very knowledgeable and very professional. We will come back soon for another great experience. 😃👍.thank you sandeep .
Love this store!!! I always get great stuff ♡
Victor was professional and explained differences between mattress types and features so we could understand.
Didier was very helpful at the Lathrop location. He was professional and knowledgeable. I highly recommend if you are in the store to talk with him.
Friendly helpful. Didier was great to work with. We will be back for future purchases
I arrived at the store and Victor helped me find my sectional , he was patient and gave me excellent service, ask for him you will be thrilled you did!!
Very professional knowledgeable Sales associate Sandeep Kaur .it was perfect experience with her . I will be back to get more furniture.
Nirosha was very helpful. Her customer service was on point and greatly appreciated! Very patient!
Store was a bit messy because they were rearranging the furniture.
This was a very good experience, nirosha was very pleasant , professional and stayed late because I could not decide . Very patient and the store manager also . Will definitely go back .
We walked in the store for just looking and greeted by Amy and Jeffery . She is really knowledgeable and patience through out the processor . I must recommend her to everyone and will be back for more furniture.
Victor was very helpful and patient while my wife made up her mind. He also took care of us with the prices. No complaints!
See Lyn. She was so helpful. Great customer service!
Thanks miss Lyn to choose a perfect gift for me . Lyn help me a lot.
Lyn helped us lot to make right choice of sofas .. approximate half an hour time spend with us and explaining everything in detail
Lyn was amazing with helping us navigate the department floor which is huge! She sat and talked with us on many couches just trying to get the right feeling for our family! We loved our experience and recommend Lyn and Ashley’s Furniture
Amazing support by Lyn. She was patient, listening and gave personalised suggestions
We came in to find our new couches, and found what we wanted. Victor helped us get what we wanted and worked to get the prices we wanted as well. Thank you for once again a good experience at Ashley Furniture in Lathrop. Thank you Victor!
Fast and efficient
Arni was very nice and helpful
Paula was so helpful, would highly recommend requesting her.
Visited the Lathrop store today and was very pleased with customer service that was provided. Sandeep answered the questions we had and She honored the prices that we had seen at another store. We received the best deal Sandeep could offer for the purchase that we made. We will definitely return when we are in the market for more furniture. Robert
Great support from Lyn, Mohammed and Manager Jeff! They go extra mile to help customers!!
Wide selection and our salesperson Arnie made the sale process nice and easy 😊
Lyn at Ashley’s Furniture was great! Very informative and helpful! I recommend to come, shop and get a fun experience.
German was the Best We lov3d him!!
Paula was super welcoming and helpful. We were shopping for my son’s furniture and also included him in choosing the furniture. She made the whole process super easy. We really appreciate all of her assistance.
Didier, is awsome! Great customer service!
This is the 4th time we have visited the Ashely outlet store in Lathrop, CA. We absolutely love this store and everytime we have been here we were able to find the perfect furniture per our choice. This time we bought a nice dresser and associate Lyn has been extremely helpful in finding us the right dresser.
Lyn was great! She let us shop around on our own and was great at answering all of our questions!
Didier was nice, good costumer service!
Great experience at Ashley Furniture in Lathrop. German Balisi helped us out. He was very knowledgeable about the products.
Victor was amazing! He is was so patience during my couch decision making process. Definitely will be back!
thank you ashley!
Didier was amazing and completed our ordee fast.
Recently went into Ashley Furniture to help assist my parents purchase a couch and loveseat. The staff was very friendly and welcoming when we first arrived. Vicktor was the gentleman who helped with all of the questions and was very friendly and made the whole buying process very relaxed and comfortable. He was knowledgeable and also patient with the many questions that my parents had. We never felt any pressure on buying which was nice. Was a very nice atmosphere and made it a pleasant shopping experience. Will definitely shop here again in the future.
I bought 2 times in this place and something that bothers me is that despite being an "oulet" almost never have the furniture available I just bought some sofas and it took them 1 month for them to be ready they told me that I had to call to make a site to pick them up and they told me that the Today they would be ready that I no longer occupy speaking so I paid a trailer to pick them up and because when I arrived I did not have and I have to wait another 22 days 😡 I did not I can believe. they gave me another number to see if they could give me a refund call and they did not reimburse me anything I just lost my time and my money to pay to go pick up the furniture .
Very helpful customer support; go see Amy!
Arni was super helpful throughout the whole process of me getting a new bedroom set. definitely recommend going in and seeing her!
Lyn was great.
My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.
Always great service .. that’s why we keep coming back
Tanner is legit! Thanks for the help bro
Nirosha provide good help for customers in Ashly store Latroph CA . I will buy a lot of furniture since she provide good discounts and finance support . Thank you
Didier Almendarez ,I'm very happy with his customer service he was a great help an I found my kitchen table that I love
Good selection. Associate was a little awkward but nice
Salesperson was polite, nice and very helpful. Delivery was awesome!!!
We went to the Lathrop store after visiting 2 other Ashley stores. We called from the Emeryville location to ask about outdoor furniture- before making the hr+ drive at 6:30pm. We were assured by the manager that they had the largest selection and it was very likely we would find a fit for whatever we were looking for. Didier was our sales rep when we arrived. He had just the balance of working for our business and giving us space to sit in the furniture and make decisions. By the store closing we had a great deal on a fire table patio set AND a living room set with a rushed delivery to accommodate a milestone celebration we were hosting. Delivery was just as promised and the guys were very professional. We love our new furniture and received tons of compliments. Thank You Didier and Team….
Paula was the first person we saw coming in and the last person leaving. Didn't hound us at all but just made sure we were doing fine throughout our experience. Our sale went smooth and will come back in the future to purchase a bed.
Amazing! Thank u! Process was smooth and easy for purchase of couch and kitchen table!
Great experience shopping here. They have a broad selection and I got exactly what I was looking for, within my price range. Tanner was a huge help and made the process efficient and seamless. He even spent extra time getting the furniture into my car with me! I really appreciated it and love my new furniture.
We had a good positive experience Both the manager and sales associate were friendly n nice in talking
This is my second experience and purchase with Ashley Outlet in Lathrop, CA. Sales person was excellent with information on product, delivery info. I’ll be back for anything else I may need in the future.
Rence Moore provided excellent customer service. We just came for window shopping but ended up in purchasing many items because of his excellent customer service. Definitely a hard working and honest fellow!
Paula was great! Helped us find the perfect dining table set and gave us many great advice :)
Victor White was awesome with us and great customer service.
I went to Ashley HomeStore in Lathrop today and it was AMAZING!! I got a warm welcome from the entire team, Tanner was who helped us out and he was so efficient and friendly in handling our transaction. I highly suggest going to this Ashley HomeStores and ask for Tanner.
Amazing place in lathrop to shop for furniture… the stuff is extremely helpful to guide you through…
Ms. Cordova was a great help and answered all our questions. She was able to work with us on prices that best fit our budget. Today was a awesome experience, truly painless!
Got a great deal on what I ordered 10 out of 10 customer service.
Invited by the team to host an event and everyone is super friendly. The furniture is better quality than Amazon and they deliver! Even though they have sales agents, they are not pushy, they let you shop and are super helpful. Darak helped us and he was great!
Great place!! I got a great deal on furniture for my living room and had a great sale rep helping me out. His name was Derek. I got my items delivered at a time and day that worked best for me and it was hassle free. Thank you Ashleys home furniture!!
Special thank you, German and Jeff! Very outstanding customer service and very knowledgable! We appreciate all your help with our purchases and we will be back again soon! Highly recommend!
Thanks Jeff and Lyn for the smooth transaction and great deals! I recommend to work with these two when you shop at Ashley Lathrop.
Tanner did great job. Great price and experience.
We had a great experience!! We felt welcomed in and also felt that we listened too.
Great selection and lots of good deals. The sales people were very friendly Specially Sandeep Kaur. When we picked up the furniture the guys who loaded it up were so helpful and nice. We are totally satisfied with our experience. If you are ever in need of quality furniture I recommend Ashley in Lathrop. I bought several pieces from them. I had a sales person that was extremely knowledgeable ,helpful and made me feel comfortable making such a purchase, I’d recommend that if you need furniture and want a stress free experience ask for Sandeep. Thank you Sandeep.
German was great!! Super patient with us and made our shopping experience smooth and painless.
Paula is so great, very knowledgeable, honest, not just want to sell anything, but take the time to explain everything! Awesome! Will come back for more stuff from her !
Bought furniture for two bedrooms. Fauzia was very helpful and instrumental from purchase to delivery and assembling. Will recommend Fauzia highly. Look forward to our next purchase with her assistance.
Paula was professional and helpful
Sandeep kaur was amazing! She was very informative and helpful. provided us with excellent customer service, which made the process painless and fast. Thank you Sandeep kaur 👍👍👍
Had a great experience with Sandeep kaur .Sandeep kaur was very helpful, she took the time to understand what we were looking for. She showed us many great options and helped us choose the right one for us. Thank you so much Sandeep kaur
Amy was amazing!
I had a wonderful experience with Ashley's store at Lathrop. Tanner was incredibly helpful and responsive, addressing all our questions promptly. Not only that, but the pricing for the bed we purchased was also fantastic. Overall, I'm extremely satisfied with my experience.
Mohammed was very helpful. Great experience.
We had a wonderful experience with our Sales Rep Amy. She was very informative and worked with us regarding pricing and ideas. She was also very patient as my wife and I went back and forth with ideas with the furniture we were purchasing. I highly recommend seeing her when you visit the store!!
Amy was fantastic and easy to work with. Gave us lots of attention and listened to what we wanted and she got it for us. We will be looking for more items and will be requesting to work with her again.
Arnie was very helpful. Great prices!
Good variety and service
Thanks from mohammad he really helped us for our furnitures' he is professional
Mohammad is very nice person helpfull and professional, I will recommend him to my family and friends
Arni was amazing!! She helped answer all of our questions. Bought some beautiful furniture.
German was patient and very helpful. Got us the deal we wanted. We were very satisfied. 🙂
Victor was a huge help getting furniture for my new home
Super helpful staff got 4 bar chairs and picked up the next day no issue! Victor was super helpful!
Tanner was awesome... He took his time and answered all of my questions..I will be returning... thanks Tanner 😊
I went in the store and was helped by Victor , the guy knew his stuff, it was a great experience don't hesitate to ask for him ,very professional and knowledgeable
We got excellent customer service from Sandeep and Manager Jeff today. Thank you guys for giving us good deal on our daughter's favorito bed set. We Will come back in future
Very good service. Nirosha help me to purchase
Me & my wife we just went to couple of stores to check for perfect furniture for our bedroom but she didn’t like anything from anywhere then we went to Ashley nd as we enter in. Store we got nice welcome nd we let them know what we r looking for nd the manager jeff nd Sandeep help us find our favorite furniture nd help us a lot to make perfect selection nd the plus point is sandeep speak Punjabi that we r most comfortable to talk in with them Well I just recommend the store location to my friend as well thank u guys for help hope to buy more stuff from ur store 😊
Tanner was wonderful. Helpful, courteous, patient, outgoing and extremely knowledgeable. Gave us all the time we needed. Found exactly what we wanted and more. I am extremely happy with my purchase and will be back.
Ashley home store in Lathrop,CA deserves 5 stars and more for excellent customer service. Staff (especially Paula & Jeff) were knowledgeable and accommodating. Would recommend this store to family and friends.
Didier from lathrop ca Great customer service really helpful!
Arni was very nice and friendly.i bought the furniture i like.was a happy shopping experience!
(Translated by Google) Friends of Lathrop I recommend you visit ASHLEY STORE ‼️They have spectacular furniture and incredible prices and first-class customer service. We are very happy with the attention that DIDIER gave us in our purchase, we recommend it ‼️‼️‼️ (Original) Amigos de Lathrop les recomiendo visitar ASHLEY STORE ‼️Tienen muebles espectaculares y precios increíbles y el servicio al cliente de primera .Quedamos muy felices con la atención que nos brindó DIDIER en nuestra compra se los recomendamos ‼️‼️‼️
Arni Cordova is very knowledgeable and helpful. We always shop at Ashley and it’s always a pleasure.
Visited the furniture store recently and had a great experience! The showroom was well-organized, making it easy to browse through various styles. The staff (German) was knowledgeable and helpful, providing insights on different pieces. Found a comfortable sofa that perfectly matched my living room aesthetic. Overall, a wonderful shopping experience at this furniture store!
My husband and i made a great purchase and Didier was great help
Didier helped us in Lathrop everything was perfect
Amy was very helpful and friendly!
Great inventory and great service from Amy.
Paula was extremely helpful and got us the bedroom set for a great deal
Didier Almendarez is the man he took good car off us he thought about us and not himself that means a lot to us also want to thank Derek the manager for also helping us out thank you so much.
I went with my family to the Ashley Home store in Lathrop California and purchased some furniture including a sectional. Rence Moore greeted us and showed us the new line of mattresses as well as everything else we were looking for to furnish the home. Rence was extremely professional and approachable at the same time, understood our needs and were pleasantly surprised of how well we were treated! I will always refer my friends and family to Rence Moore for a great shopping experience! From an Extremely Satisfied Customer and soon-to-be repeat customer!
By far, best furniture shopping experience I could ever ask for! I had just moved to the area and needed new furniture and found exactly what I was looking for at better prices than I was expecting! The entire process was very fast and painless, plus the delivery and installation was a nice touch. Also shoutout to Lyn! She was super helpful and patient with me as a first time furniture buyer. In the future, when I need new furniture or smaller items, I will definitely go to Ashley’s! Thank you again!
Lots of choices! Fozia Khan was kind, understanding and most knowledgeable regarding our desired chair. When we heard the different options, we gladly changed our minds. Thank you, Fazia.
Lynn and Derek. Went into the store and they were very cool about not taking a sale from a different store. Honest Peeps are always great. I appreciate their help and honesty. 💚
Didier was great. I was very impressed with Derek the manager as well. I am coming back for my next purchase with this team at Ashley Lathrop.
We recently brought our furniture from Ashley , Lathrop, Our Client agent- Mohammad was super professional and helpful, was very patient with our needs . Thank you .
Went into Ashley’s assisted by Fozia and she was amazing! Renovating my home and she gave great recommendations for furniture. I recommend stepping in if you’re in the area.
Fozia was super helpful! Def recommended!
We received excellent assistance by Fouzia. She was such a big help as we navigated to find our furnitures for our new home
Fozia was so helpful and knowledgeable about the different couch materials. She was patient with us as we decided on our choices. Job well done
Had a great experience today! The sales manager Jeff helped me get what I was looking for and got me on my way fast
I had a great experience this weekend at Ashley. I came in with a friend and wasn’t looking for myself but ultimately ended up purchasing a new sectional sofa. Lyn was very helpful and knowledgeable. Would love to work with her again in the future.
I didn't realize I was in their "outlet" store until I'd left. 😆🤣
Rence moore was very helpful with helping me and my family find a perfect bedroom set for our master
The staff was really helpful and attentive! Highly recommend!
If you are ever in need of quality furniture I recommend Ashley in Lathrop. I bought several pieces from them and I am glad I did because they are well made, durable. I had a sales person that was extremely knowledgeable ,helpful and made me feel comfortable making such a purchase, I’d recommend that if you need furniture and want a stress free experience ask for Sandeep🥰. Thank you Sandeep.
What's the point of a store cc if they are going to tell you how much to spend? I bought a mattress- was told I can't use my Ashley store card because I need to spend 800 for 0% interest. I literally told the salesman that I don't care about the interest, and he told me that's the policy. I understand that they work on commission, but when I tell you that I know what I want and what I am Looking for and the salesman proceeds to show me a 1200 dollar mattress (twin size), and continue to Hoover. No thanks.
Lynn was extremely helpful and very patient. She was not pushy at all
Wonderful experience… thanks to Safi and manager for the service and a very good deal.. 🤗
Quality furniture at good prices.....I visited this store last month to purchase furniture...before visiting I checked other stores in my area....I heard that Ashley is expensive but it's approximately as same as surrounding stores....but quality is much better.....Staff is also very nice and helpful....Amy was my guide there...she is such a nice person....I will definitely recommend to check out this store to purchase the furniture....
(Translated by Google) Excellent service, Ashley Outlet exceeded my expectations. Didier Almendarez a genius! My most sincere appreciation. (Original) Excelente servicio, Ashley Oulet excedió mis expectativas. Didier Almendarez un genio! Mis mas sinceros agradecimientos.
had an incredible experience with Sandeep Kaur at the Ashley furniture warehouse! Her exceptional customer service skills and attentiveness made my shopping journey delightful. She greeted me warmly, patiently answered all my questions, we wish her great future and their manager is very friendly, helpful person. I recommend this store to my friends and family members.
We met Sandeep the first day and she helped us a lot with deciding and ofcourse cracking the deal . She was very helpful and proactive however we needed some time so we came back today and met Nirosha she was very helpful too however today store manager was very rude so cutting one star otherwise 5star
Paula and Mohammad were easy to work with! Purchased a sleeper couch with a chaise style that was pretty affordable compared to other websites. Delivery fee was discounted. Everything moved smoothly and they took their time to explain everything.
Laarni was incredibly helpful from the moment I walked in to the store basically on a whim and I ended up with a full bed frame set and foundation and ottoman that I’m very excited about! Great experience and I can’t wait to receive my new items!
Amy did great job, she helped a lot I appreciate.
Awesome experience such a great team very helpful!
Paula tried to scam us. We visited the site to look for a dresser and it was great at first. Nice service and selections. When we finally settled on a dresser, Paula told me we had to pay for the 5 year warranty. We asked twice just to make sure it was really required and she insisted that there was no way around it. So we went on the Ashley Furniture website and noticed we could unselect the five year warranty. When we told Paula this information, she just brushed it off like she didn’t just lie to us. To top it off, no thank you or emotions because we caught her lying and she failed in scamming us. Please do yourself a favor and look online first before you buy anything in the store. Apparently, the workers here will do anything to make you pay extra and will lie to your face.
lyn was very helpful and made our buying experience very pleasant.
I was help by Fozia. She is very helpful and knowledgeable
Shop with Fozia khan she is Amazing!!! She the mattress expert!! We are in love with our temperpedic!!!
I visited the store on Saturday and received excellent service from Rence. He is so professional and super nice !! He helped us chose the whole bedroom set, the living room sofa and the dining table. I’m so happy with the purchase. Overall it was an excellent experience!
Rence was very helpful, answered my questions, and didn’t rush me. He was very courteous and friendly
Rence is awesome! He greeted us at the door, showed us exactly what we were looking for. Thanks so much for a great deal.
I came in looking for Paula, because my parents got beds from her, she really helped us out to make the best decisions and she really does her job well. Great experience.
Amy …. was very good, able to answer my questions and process my order quickly .Very pleased with her customer service with smile …She’s awesome 👌👌👌Will definitely come back again…
I am always a Ashley customer just because of Amy. It’s been five years. I’m always buying my furniture and recommending my family to Amy at ashley because of the experience we always have with her is great. She is very patient and knows exactly what we’re looking for. I’m glad we met her five years ago as my sales person at Ashley and since that time she is our sales person . I do recommend Amy to everyone if you’re looking for furniture for your home.
I was in the Ashley store and got help by Amy. She help me with my mattress and bedframe and give me the good deal. I do recommend Amy , if you are looking for furniture or mattress, she is mattress expert.
Didier Almendarez was really helpful and gave us and excellent service. I am really happy with his help on my purchase. Will definitely come back to Ashley furniture’s.👍🏽
Didier is very helpful and nice.
Rence was awesome and got us set up with a new dining set. Will definitely be back to see him for our next furniture need! Great selection of pieces!
It was my first time at this store and surprisingly, I was able to find multiple items for my house at a reasonable price, thanks to Fozia. She went above and beyond to make sure we were satisfied with our purchase! With the ability to work at a fast pace, incredibly kind, and being there through the whole process, Fozia is an asset to Ashely’s! Would recommend her 10/10. I’m a first time home owner and she even gave suggestions and ideas. Appreciate it!
Great customer service! Amy was an amazing help and made sure we found what we were looking for and checkout was seamless and fast!!
Our salesman Safi was very helpful and provided us with information on lift recliners. We are shopping for my disabled mother and keeping her needs in mind as we shop. Thank you Safi for your assistance.
I was in the store today for sofa set , I was assisted by Amy. She is really helpful. I will be coming back for shopping again with Amy.
Great experience overall! . Didier Almendarez was able to answer all my questions, find me what I needed, and got me out of there in a very reasonable amount of time.
Great service. Helped us with any questions we had.
The staff was great. Nirosha were very helpful and answered all our questions and she has very good knowledge and detailing about the product. We were most comfortable and confident to buy the SOFA. We will surly recommend our family and friends.
Lyn and Jeff very helpful in giving us best insights of the furniture that we’re looking for. We surely come back here . Thank you guys.
Nirosha was our sales person and she was very friendly and helpful. The entire process of buying furniture was smooth and fast. I highly recommend her.
We recently purchased home furniture here, we got very deals and very good quality products. Nirosha helped us finding good selection.
Jessica was awesome! Best customer service, will definitely be coming back
Great experience with exceptional great deals. Amy and Manger Jeffery was amazing, polite and extremely knowledgeable on all the store items we purchased and thru out the store. They were patient as we walked around the store for 4 hours debating on what to buy.
I was able to get bedroom furniture for 3 rooms, sandeep Kaur’s customer service was exceptional. She was kind and patient and guided us through what could be best deal for us in our budget. She even followed through after letting us know about our delivery dates and times even though she didn’t have to. She spoke Punjabi which guided us even better.
I went to purchase the sofa set that I was looking for a long time. The worker over here treated me very well as they helped me with finding the perfect sofa set for my living room and also assisted me with setting up delivery as well. They have so many different styles of sofa’s which seems at a reasonable price. The manager Jeff and co worker Sandeep were amazing throughout my buying experience as they cooperated with me to select the sofa that I wanted. I would definitely recommend this place for buying new furniture for your house. Thanks for amazing service.
My husband and I were looking for a bed mattress and Aileen was very helpful. She took the time to explain the different types of mattresses they have and which one fits our budget and comfort. Very friendly service and their staff is very knowledgeable. Thank you so much for all your help. Definitely satisfied.
I had a great customer experience at this store. I came in looking for a living room and Aileen was super helpful, professional and answered all my questions. I definitely recommend this place for all your furniture needs.
Didier At Ashley’s Furniture in Lathrop was super helpful for getting furniture in our new home. Highly recommend them for any of your furniture needs.
I had an incredible experience with Sandeep Kaur at the Ashley furniture warehouse! Her exceptional customer service skills and attentiveness made my shopping journey delightful. She greeted me warmly, patiently answered all my questions, and went above and beyond to help me find the perfect pieces for my home. Sandeep's knowledge and enthusiasm truly made the difference. I highly recommend her to anyone visiting the store. Thank you, Sandeep, for making my furniture shopping a memorable and enjoyable experience!
Jeff was great! Super helpful and made our experience quick and easy.
I really appreciated the excellent customer service of Aileen Martinez! She cares about the interest of her customers and was outstanding !!
Tavaris, Great Sales Rep, He was knowlegeable, informative, patient, and kind. My husband and I had a Great Experience and recommend his assist anybody looking for Furniture.
Paula was very friendly and super helpful. I definitely will come back again.
Nirosha was wonderful and helpful in assisting us with finding everything we needed and matching what we already had. She is fantastic at her job.
The store manager really helped out in picking the right set of recliners.. The furniture I got was excellent. I love sitting on them and reclining. I highly recommend this particular store. The staff is great.
Staff so friendly and approachable and give us good insight with their products.Especially Laarni, Safi and the manager Derek.
(Translated by Google) Very bad experience, the very rude saleswoman was upset because we didn't buy anything, she told us then what were we doing there? We reply that we are seeing and comparing prices with other stores. We will not go back to that store!!! (Original) Muy mala experiencia, la vendedora muy grosera se molesto porque que no compramos nada, nos dijo que entonces que estábamos haciendo ahí? Le contestamos estamos viendo y comparando precios con otras tiendas. No volverémos a esa tienda !!!
Mohammad very nice person helping to give provide more information and support
Mohammad was great! Very friendly and knowledgeable. Great experience overall and would highly recommend visiting this outlet!
Very helpful staff!!!
Great service love shopping here
Great service love shopping here
We got our home furniture from Ashley. We really liked it and the service and delivery is really good. Nirosha helped us finding better options and good quality products. She is so patient and explained everything about the products.
Safi was a tremendous help when buying our new couch set!
Safi was great and very knowledgeable. He definitely deserves a weekend off! We were able to purchase a whole living room set.
Friendly, very willing to work with us on pricing, will definitely be back for more furniture in the future. Shout out to Rence and Jeff for their assistance!
Great service!!!!!Look out for Amy she will get you what you need.
Thanks to Amy for helping us out with our mattress purchase, she knows her stuff!!!
Had a great time finding a couch/sleeper.. Safi was so helpful we came out with a brand new state of the art mattress by Temper pedic! I’m so excited to sleep like a queen this week! Thanks guys, I’ll be back with Dad to get more furniture… Jeff is an awesome manager and totally made the drive worth it! Sincerely, Candice Ghio
Just bought an apartment and I needed new furniture. I came into Ashley’s where I was greeted by Tanner. He was very patient and helped me find exactly what I needed. I highly recommend him to help you with furnishing your home.
Sandeep was great to work with! We picked a lot of furniture and she was so helpful and patient. Jeff was also great and helpful. Definitely will be returning for more furniture in the future. And I must recommend Sandeep .
I had a great experience shopping with Ashleys today our salesperson was Safi who was very knowledgeable and attentive. He gave us space and answered all of our questions promptly. The staff is very helpful. I highly encourage anyone who's looking to buy furniture ask for Safi.
Good customer service. Great experience.
Derek was so kind and helpful. Refurnished my home with some beautiful furniture. The quality is perfect and the product is very affordable. Thank you Derek for your help and I shall be back to shop some more. I will also be recommending you to family and friends. 5star service
Great service and great prices definitely my favorite location!
I love my RSA Dieder! Very charming latino man, made my purchase a very pleasant one!
Share the good experience in this place and Mohammad helped me so much .He is great salesperson.
Amazing team , ask for Didier Almendarez if you want to her a VIP treatment.
Absolutely amazing place to shop , my sales associate ( Safi ) he was so friendly and helpful , he showed me all the showroom and helped me to pick my bedroom set and also he showed me mattresses and I got a mattress too , he is super knowledgeable and gave me the best deal , if you visit the store for furniture specifically for mattresses definitely ask for ( Safi ) you will enjoy your business . Thank you so much Safi for your great service.😊👍🏻
I went to Ashley to create my ideal living room and that is exactly what I got out of my visit. Upon arrival I was greeted and offered assistance immediately, I did however have very many logistics questions due to my floor plan and needing pieces that had to be special ordered, I also had a strict budget therefore the store manager, Derek, stepped in to ensure he could provide a successful visit for me. He was so delightful, very patient with my questions and incredibly helpful with his suggestions. He remained conscious of my circumstances and was very transparent when setting my expectation for costs, delivery timelines and he made sure I understood everything before I proceeded with any purchases. There was such a wide selection which provided possibilities for me to achieve bringing my vision to life and within reason financially. I highly recommend this location and intend on returning anytime I am in the market for refurnishing!
If you are ever in need of quality furniture I recommend Ashley in Lathrop. I bought several pieces from them and I am glad I did because they are well made, durable. I had a sales person that was extremely knowledgeable and though in explaining financing options and made me feel comfortable making such a large purchase, I’d recommend that if you need furniture and want a stress free experience ask for Deidier Almendarez
I just got an apartment that needed furnishing. When I came to Ashley’s I was greeted by Tanner who was super helpful with any questions I had. I highly recommend this location and thank Tanner for being an outstanding rep!
Great customer service. Knowledgeable Salesmen very helpful. Thanks you to the managers Derek Salazar and Jeffery wright for closing me and giving me the best deals in Central Valley. Definitely coming back.
I was looking for a whole house furniture, and I’ve been to a lot of store but when I went to Ashley ,Amy’s the one who helped me with the furniture she was a great help in picking up my furniture with me . she help me in designing my house as well. She is very knowledge about products and coloring combination . I must recommend her to everyone who is interesting in buying furniture from Ashley for the best customer service.
Sales person Didier Almendarez , had experience , knowledge and do everything above and beyond to provide and excellent customer service and to make the customer happy and take home the best deal.
Was an amazing experience at Ashley today. Derek Jeff and Amy were exceptional.If you want to make your purchase easy and right way I must say come and ask for Amy. She was a great help. Must recommend her.
It was the first time I went to ashley homestore . Amy was the saleperson who helped me in my purchase. I was really overwhelmed but Amy was really very knowledgeable about products and interior designing. If you want a free interior designer, go ask for Amy buy furniture with her . She is very helpful.
Lovely experience at Ashley, the salesperson that assisted me, Diddier, incredibly charismatic and very patient would recommend him when shopping in store. Not to talk about the AMAZING mattress (tempur pedic ) that he recommended me, have been sleeping like a baby ever since I got it. Great customer service and great options for home.
Its large showroom. Sandeep showed us many options in recliners . She was very helpful and wasn't pushy about getting stuff done . Defiantly going back to this store because of excellent customer service .
Outstanding Customer Experience with Tanner Ruthel at Ashley Furniture! Rating: ★★★★★ (5/5) I had the pleasure of working with Tanner Ruthel at Ashley Furniture when I was in the market for new pieces to furnish my home, and I must say, the entire experience was nothing short of exceptional. From start to finish, Tanner's professionalism, knowledge, and genuine passion for his job shone through, making my furniture shopping journey an absolute delight. Tanner greeted me with a warm smile and made me feel welcome the moment I stepped into the store. He took the time to listen attentively to my needs and preferences, showing a keen interest in understanding my personal style and the vision I had for my living space. His ability to gauge my taste and offer tailored suggestions was truly impressive. Throughout the showroom, Tanner demonstrated an in-depth knowledge of the diverse furniture collections available at Ashley Furniture. He effortlessly guided me through various options, providing insightful information about each piece's design, functionality, and durability. It was evident that he had a genuine passion for interior design and a knack for matching customers with furniture that suited their unique lifestyles. What truly set Tanner apart was his dedication to ensuring I found exactly what I was looking for. He patiently addressed all my questions and concerns, going above and beyond to ensure I made well-informed decisions. His patience and friendly demeanor made the entire process stress-free and enjoyable. Tanner's professionalism extended beyond the sales floor. He kept me informed about the delivery process and made sure everything went smoothly. The furniture arrived on time and in perfect condition, adding a touch of elegance and comfort to my home. Thanks to Tanner's guidance, my living space has been transformed into a haven of comfort and style. The furniture he helped me choose not only complements each other perfectly but also reflects my personality and taste. I am thrilled with my purchase, and I have Tanner Ruthel to thank for it. If you're in search of a salesperson who goes above and beyond to create a personalized shopping experience, look no further than Tanner Ruthel at Ashley Furniture. His exceptional customer service, attention to detail, and genuine care for his clients make him an invaluable asset to the store. In conclusion, I can confidently say that Tanner's expertise and enthusiasm for his craft have made me a loyal customer of Ashley Furniture. I highly recommend him to anyone in need of a dedicated and knowledgeable salesperson who will ensure you find the perfect furniture to turn your house into a home. Thank you, Tanner, for making my furniture shopping experience an absolute pleasure!
Victor is amazing! Doesn’t pressure or push. Let’s you find what you need Thanks Victor
Fozia was tremendous! She greeted me at the door. Very pleasant lady. Helped me pick out a nice living room and dining set. Great place. Highly recommend. I have used Ashley for years never disappointed. Thanks
Overall great awesome experience, my fire pit looks amazing and when ever I needed assistance from my Homestore in regards to my order, Derek Salazar was there to help me all the way through.
My item had a manufacture defect, I went in the store a little upset, but right away the manager was so professional let me vent and offered me a discount and started the process of having item replaced. I left feeling taken care of and 100% happy with where I spent my money.
Hello overall i loved the service that was provided. I felt very comfortable coming & being acknowledge right away & helped to pick out my furniture. Derek was very helpful thank you so much i enjoyed my time at Ashley
I was in the store , Amy and Jeffery was a great help. They do have knowledge of their products. I will be coming back here. And will recommend to my friends and family.
Sales people are friendly and professional, immediately got asked if I needed assistance and was shown around everywhere I needed and just made the hassle of furniture shopping easy. Would recommend to all friends and family.
Arni was great to work with! We picked a lot of furniture out and she was so helpful and patient. Jeff was also great and helpful. Definitely will be returning for more furniture in the future. UPDATE: this review was made right after we spent thousands of dollars in store, so naturally they were nice. After a few weeks of dealing with complete and utter incompetence, I can give a better review. Our couch came in with a smell that I’m still dealing with, our dining set had thick tape residue from where tape was removed, and our nightstands had chips in it. All of this I was able to figure out, but our Tv console is still in multiple wood pieces in my living room because if was delivered and left this way. Their delivery team is one of the worst I’ve have dealt with. DO NOT spend your money at any Ashley furniture locations.
Went to Ashley’s this morning to buy some bedroom furniture that matched my bed. We were instantly greeted by Amy. I showed her a picture of what I wanted, she walked us right over to look at it. She was very friendly & helpful. I purchased everything & she set up delivery for this weekend. Really quick & easy. Happy with her service & highly recommend!
I am very pleased with the service I received today during my trip to Ashley Outlet. Paula’s customer service and knowledge of products was impeccable. I appreciated the care and extra effort she put forth to make sure we were aware of all options available to us. I would be more than happy to recommend Paula and the Ashley Outlet to any family and friends looking for home furnishing.
The salesman was very helpful. Showed exactly what we were shopping for.
Amazing service and very helpful. Thank you Safi for all your help and giving me the best deal.
Lyn was most helpful!
When coming in to get a mattress Fozia was great and very helpful. She and Mike made the process so easy and gave us a deal on the mattress and mattress protector. Will definitely be back when we purchase furniture for our home in the future.
I was just there on Friday went in looking for a bedroom set. Gabriel was our sales man & he was great! Did not pressure us but gave us all the information! Ashley Furniture is good quality & built to last! When we are ready for our living room we will definitely return and ask for Gabriel.I would suggest having some candy for customers that have kids.
Didier helped my wife and I find everything we were looking for and at a great price, the whole process was smooth definitely plan on returning.
We came in after making a few trips to various furniture stores. Upon arrival we were greeted and shown to the area of dining tables by Lyn, she was wonderful. Very patient and informative and very helpful. When it came time to checkout we received help from both Lyn and Jeff with the financing end. They were both so pleasant and answered all our questions. We will definitely be back for another purchase! UPDATE: We had previously purchased from RC Willey who had stated they delivered to our area, when scheduling delivery I was informed they do not deliver there. Had to cancel our order and came back to see Jeff. He was amazing!! Not only did we purchase replacements for what we had previously ordered but he also gave us such a great deal! I would recommend this store and Jeff any day! Thank you Jeff & Ashley Furniture!!
Nirisha Madanu, was pleasant to work with she was kind and hard working!
Paula met us as soon as we entered the store. Friendly non pressure greet just asked what we may be looking for in particular. Pointed us in the areas that had what we were interested. Followed up occasionally to make sure we weren't missing anything.
Amazing service! Paula, Jeff, and Amy were absolutely amazing!
Safi was amazing , very easy to work with and no pressure. We will be back to shop with Safi again.
Excellent service
Great help from Lyn
Paula is amazing!!!!! She was very patient and is needs-based, not pushy at all. Come ask for her! Our toddler loved her. Her explanations are very clear.
Mounika Yanamadala was great help!
I found exactly what I wanted with the help of Laarni Cordova. I told her what I was looking for and she took me right there. The furniture was very nice especially the swivel chair and twin mattress I bought. I ended up buying a desk and bookcase too. Success!
The team was quick and friendly in helping us with our furniture selections. Jeff and Paula were awesome!!
Lyn helped us tremendously and was very patient with us while we decided on what fit best for our family. We are very appreciative of all of the staff that took part in our purchase.
Just purchased our new bed frame and mattress. Nirosha and manager Jeff were so helpful and made the whole process a breeze! Definitely recommend!
Very unprofessional, they guys changed my appointment by three times and security guard lady was very rude to the customer
Friendly and helpful ..
Nirosha was nice
Walked in to get price match from website, Jeff and fozia helped me out. They were extremely nice and got the price even lower than what I had online. Would recommend going in person every time!
We worked with Lyn and she made sure we were taken care of and that we received exactly what we were looking for. We also got a great 4th of July deal. We will be shopping there again for our future needs.
Safi was very easy to work with and did what he could to help me.
Mohammad provided amazing customer service we left very content and bought a couch! Thank you
Paula was great and made our buying experience very easy!
Great selection and lots of good deals. The sales people were very friendly and courteous. When we picked up the furniture the guys who loaded it up were so helpful and nice. We are totally satisfied with our experience. It was our first time there
The sales people were great, checking out not so much, the customer service lady was very rude because I had cash and she had no change, made me feel like I was inconvenience her because I wanted my CLIENTS change that I was shopping for. Imagine if 100 shopped and had cash and no change to give back, it was only .75 but it would sure add up your books would be off and it wasn't my money! Regardless!
Amy was wonderful! came in for bed frame and she introduced and sold us on a temper pedicure mattress !
Everything was well laid out and the sales associate was extremely knowledgable and helpful.
First time buyer I had a wonderful experience. I had a wonderful sale man his name is Didier ask for him wonderful help and service. Will come again soon. Thank you
We bought a Temperpedic mattress. Safi is so impressive in his knowledge on the features and how they would work best for us. Derek the manager took really good care of us as well.
Great customer service. Excellent furniture at a great price
Sales person Lynn was great
Greeted by a wonderful rep named Paula. Paula was very knowledgeable, patient and not pushy. Extremely thankful for the assistance and advise provided by Paula. Paula assured that we received every available discount. Manager Ken was very friendly and accommodating as well.
Deal friendly very nice dealing
Good customer service always here .AMY loads of knowledge
(Translated by Google) They are rats with people, in addition to the fact that the workers are paid very little and they are exploited all day and they are not paid what is (Original) Son unas ratas con la gente ,además de que a los trabajadores les pagan muy poco y los explotan todo el día y no se les paga lo que es
Just bought a new couch and got such a great deal! Thanks Amy for the great customer service and helping us get out the door with a couch we love at such a great price!
Not good experience overall, sales team promised assembly + delivery services and they just dropped the furniture, after 4 days calling the store, they still cannot resolved the issue, today I was asking to return the furniture in dispute and they claimed that there is only a 3 day window to do this process, even while the furniture is under dispute. Don’t waste your time here.
We had a very positive experience at the Lathrop Outlet Store. Our saleswoman was very knowledgeable and made it easy to get answers to our questions. Her name is Fosario and she is very professional! We will definitely come back to her for more purchases.
By far the best experience at Ashley’s Furniture. Kenneth and Amy were absolutely amazing. They were, honest, helpful, super friendly and knowledgeable! We appreciate the amount of patience provided during our transaction. It’s worth it to come back. If you want a good experience, come to this location.
The sales associate was very professional, did not hover, no pressure and gave us a great deal! Very satisfied.
Was in the Modesto location about month ago and over heard a convo with the store manager Geri and another employee. Geri was talking down to this employee and over all completely rude. I had intentions of purchasing a mattress and bedframe but after hearing how Geri treated her employee I walked out and will not be returning. I also have a son in his 20's who is a college student looking for a part time. I have told him and his friends to steer clear of this place. Its sad that with all that is going on in this world, we still have people who treat other people the way Geri was talking to another human being. Overall saddens me.
I appreciate the customer service and professionalism. The saleswomam Amy was very considerate of my wishes , friendly and knowledgeable. The manager supported a nice discount for their Memorial Day specials. I absolutely love my power reclining couches.
Victor was excellent with his service. Prices were really good. Anyoneookokg for furniture definitely should check this place out.
Rence was very helpful and helped us find what we wanted and got a great deal. Came in for a recliner and showed us some different ones and the different areas and then let us try them and came back to answer our questions and check on us. Wonderful experience
Rence Moore is wonderful Sales Person. I am so glad that he is our salesperson. I didn’t feel pressured by him. he was kind and wonderful.
This was my 2nd time at this location & the customer service was 100 percent better ....Sandeep took care of everything I needed quick & easy ...I will definitely be back ...
Amy ( I think it was Amy) had great personal service.
Amy was very professional, but mostly extremely helpful and understanding of our needs. Highly recommended
Paula was extra helpful and found us a great deal on the chair we were looking for. Thank you, Paula!
Courteous, quick & check for furniture on website
Excellent customer service. Tanner was great! Sometimes it's not about the price, but the service. His service was exceptional!
Don’t shop at Ashley’s home store. They will sell you used furniture. Take it from someone who worked there and delivered for them. The way their whole system is set up is trash. They will charge you full price on an item and that same item we picked up from another customer will be delivered to you. Sometimes they will even forget to clean it out. So if you receive your items out of box. Please check them as it is about a 90% chance that the item you’re receiving came from another persons house. Be careful guys
I like this place a lot. I met Amy Sutti in Ashley today. I think she is the perfect salesperson here. She helped me so much finding perfect furniture according to my taste. M glad I met her today. My work got so much easier
Very good customer service!!!
everyone was above and beyond especially Reese, Matt and Kenny. They were fantastic no problems. We had an issue with our couch. We didn’t have to argue. They said come in. Will get you another one no problem and that’s exactly what happened. I suggest everybody go to Ashley to buy furniture.
Bring yourself down to this showroom. It has been expanded and they brought in more modern styles. We received everything all in one place. From time, to options, to patience all from Rence Moore. He is beyond helpful and will look up and answer any questions or concerns you may have. You won’t be disappointed, thank you Rence!
This place will take you anytime! They usually prefer to unload at night because morning are crazy! You show up at night and your out I. 10-15 mins tops! You unload in the Am you will be there for awhile
Rence Moore helped us so much and picked out an amazing sofa for our home and took him time out and helped us
This place was amazing and we had Renee Moore help us and he was amazing!
Rence Moore was very helpful and polite from the start, we walked in and he helped us right away and answered our questions! thank you !
It was a very quick process! We found the sofa & loveseat we like. With the help of Tim. Very thorough with the sales process. Highly recommended with your shopping needs. Looking forward to see him again in the future. As we start remodeling our home. Thank you again, Tim!
Excellent customer service! We got exactly what we wanted and at an excellent price without any pressure. Jacy helped us find our furniture pieces that fitted our budget. Very pleased and would highly recommend!!
(Translated by Google) We expected a little more in terms of attention. (Original) Esperábamos un poco más en cuanto a la atención.
The sales person disappeared had to search for her to make a purchase. She had to find a manager that took forever and she was a bit rude.
This review is for Rence Moore after our visit/purchase on April 2nd 2023. If you want a salesman you can talk to as a person and not an employee, ask for Rence Moore at the door. 5 stars Rence.
Victor was great help and took care of us when we bought our outdoor patio set. Will definitely buy here again.
David at this Lathrop location was awesome. He helped me pick out the best mattress, I’ve had it one week and I’ve never slept better. I appreciate him showing us around the whole gallery and making sure we were taken care of. He was a great guide in my decision making.
Rence Moore was referred to us by a family member and he was very helpful and knowledgeable about all the furniture we needed. He gave us enough time to browse and look at all they had to offer without feeling pressured to purchase anything. We will definitely come back soon. Thanks again Rence!!!
Can’t say enough good things about our experience here. Victor White was an amazing salesman, his demeanor was no pressure relaxed, what can I do to help you…..he put together 3 different packages at my request. Super quick, very knowledgeable and explained all the differences between the packages…thank you very much Victor for you professionalism!
Paula when above and beyond like no one we have ever worked with. Pulled a 12 hour shift and had an unimaginable level of patience with us. Paula literally helped carry end tables across the massive store just so my wife could see how they looked next to the couches we chose. This level of costumer service is so hard to come by any more. Thank you Paula!!! 🧡
My husband and I were warmly greeted at the door. Vijay helped us find some great furniture pieces and even was nice about our 5 year old who wanted to test out all the furniture for himself. Very polite and helpful, we are grateful for all the help.
The associate Lyn was wonderful, so kind and helpful. Found what I needed Thank you Ashley!!
Was in the market for a new sectional and recliner. Paula understood our vision and helped our family get the perfect sectional within our budget and lifestyle. Will definitely be back in the future, thank you Paula!
GO TALK TO VICTOR. Go directly to him. Don’t waste your time. He’ll get you right! One piece of constructive criticism- being followed by associates was very disconcerting. Maybe follow from a further distance?
Paula helped us buy our mattress and bed frame she was very helpful and honest! Excellent customer service
My headache on planning and putting my home together was gone working with Paula! Thank you!
Lyn was incredibly helpful and efficient tonight and helped me order the couch we needed and arrange for delivery. Much appreciated. Highly recommend working with her.
My salesman Joe Mota was amazing. Joe was incredibly helpful and made the process smooth and quick. Great personality :)Very happy with my purchases. ASK FOR JOE!
Rence was great. Patient and informative. Will definitely be back.
DO NOT BUY FURNITURE FROM THIS LOCATION!! This outlet store is run like a racketeering operation! I placed an order for furniture at this store in-person and was promised a two week delivery timeframe. Once they got my money, then the story changed. I called to follow-up on the status of my order and the Ashley furniture automated system said that my delivery date was now 30 days out. Given that I was moving into my new house within the original two week timeframe, this was no longer acceptable so I made plans to purchase furniture elsewhere. I called to cancel my order by contacting the customer care team at the store as per the terms & conditions outlined on my purchase invoice. I was told my order was cancelled by the customer service rep at this location. I accidentally called another Ashley store location 10 days later because I hadn't seen the refund to my credit card and the manager on duty at that other store confirmed my suspicion that the order was never cancelled. I then called back and asked to speak to the manager on duty, when he called me back I told him I wanted my order cancelled and he kept saying "ok, guy, yes guy" - it was clear that he wasn't interested in helping me. He said he would call me back to confirm the order was cancelled. He never did. Sure enough, two days later I called Ashley's automated order status system and the order still wasn't cancelled. I had to physically go into the store, speak with customer service and ask that my order be cancelled. Even then, then tried some shady sales tactics to prevent me from canceling the order but I demanded they cancel my order and provide me with a printed receipt showing the order was cancelled. I finally got the order cancelled. Per Ashley Furniture's terms and conditions, you can cancel the order for a full refund at any time PRIOR to scheduled delivery date. It's almost as if they were stalling for time and kept telling me the order was cancelled even though it wasn't in hopes that I would take their word and let the order hit its scheduled delivery date and then I'd be sh*t out luck. I made sure to write their corporate office an email making them aware of the shady sales tactics and terrible customer service going on at this location.
Do not shop here people!! Everything here can not be return or exchange after delivered . $599 for delivery fees is unbelievable and not unprofessional at all , My dining table was damaged by a delivery company, they’re also damaged my brand new house , I called Ashley right away , but what they do is transfer you around . A week later I gave them a called to follow up my case and the answer they gave me is the case not update yet . Good job Ashley !! Until now I did not receive update form them !! Such a horrible experience and customer service
Really bad service been over week delivered sofas and entertainment center paid for set up and they never set it up and entertainment system was damaged technician came week ago still no answer just found out they never opened a case be careful charged $500 for delivery and set up and after delivery called the store they told me they can’t set it up here are the pictures for set up and damage product
Tianna was so knowledgeable and very accommodating.
Worst experience I’ve ever had with a purchase ! Do not purchase anything from here they do not help you even if your furniture is defective. Especially if you pick up from the outlet and open the boxes they will reject any type of help or will not provide any service for you .The worst customer service I’ve ever experienced , I’ve spent over 8k there and now my furniture remains in the garage . Awful place to buy from , I will never be buying from Ashley again. Good luck if you don’t pay the delivery and find something wrong.
Worst experience I’ve ever had with a purchase ! Do not purchase anything from here they do not help you even if your furniture is defective. Especially if you pick up from the outlet and open the boxes they will reject any type of help or will not provide any service for you . I’ve spent over 8k there and now my pieces remain in the garage . Awful place to buy furniture from .
Filipino German 💯friendly
Liars and manipulators I didn't get payed for weeks. Instigating lies rather than work. Y'all NEED Jesus & GOD
I pulled my truck up. They insisted that I stay inside and that they'll load it all for me. I sat there no more than ten minutes and they had all my furniture loaded nicely. Need more people like them
My family and I were blown away by the excellent customer service Kenneth the manager and sales associate Rence Moore provided. We were never left alone to figure out prices or sizes, Rence stayed with us and provided exemplary service. Thanks to these two gents,we bought 2 full bedroom suites, box spring and mattresses as well and an additional night stand. And delivery is set for this week!. Can't ask for a better system. it's Ashley Furniture in Lathrop for us!🥰
Tianna was very helpful :) Thank you!
Today I came into Ashleys here in Lathrop looking for a new mattress. My sales person Paula was the best she helped me try out all of the matresses and find the perfect one for my sleeping needs. She even helped me with my getting approved with my payment plan so I could get the matress I really wanted. She connected with us and was very friendly and very helpful. NGL give Paula a raise she was the best sales person there.
Victory white was really friendly and greeted me rite away and helped me with any questions I had great customer service.
Very good service and nice people!!
Great experience from two of the associates ( Rence and Safi ) Rence really help me to understand the right size without any sales pressure
super great ! Called in by phone to place an order for a rushed delivery on a bed in stock . Link was sent via email and everything was handled . Smooth and professional !
Great experience. Paula was helpful without being pushy. I was super indecisive and she was patient and helped give me options without seeming annoyed that I was taking so much time. We ended up buying from her because of the excellent customer service!
We came in to buy just a table and entertainment center and our sales rep explained all the deals with 0% financing and we got everything we needed. She stayed WAY past time to close and was super helpful and friendly!! We actually left the store earlier due to a sales rep that wasn’t helpful and didn’t seem to know what she was doing. So Paula was extra refreshing and awesome!! Can’t wait to come back when we need more!!! Thanks Paula!!!
I recommend shopping at Ashley furniture and ask for Rence! Excellent customer service!
Great selection and our salesman , Rence, was amazing. Great service, knowledgeable and no pressure. Would highly recommend him as well as the store.
Vijay was extremely helpful and provided the best customer service! This was my first time shopping at Ashley’s and I couldn’t be happier with the service. Vijay made sure to go over options and offer shipping. I would highly recommend this store!
Rence did a great job pointing us in the right direction for a kid bed as soon as we walked in. Answered all our questions and gave us all the options. Ordering was quick and easy and quick delivery time. Thanks for all your help and can’t wait to get our new bed.
Large inventory outstanding customer service.
(Translated by Google) Unpleasant experience, I had the intention of buying a TV cabinet, and there were so many sales agents and at the beginning one of them attended me, then he said now I'll be back and he never came back, I think they don't really want to sell, I won't be back anymore!! ! (Original) Desagradable experiencia, tenia la intencion de comprar un mueble de tv., y habia tantos agentes de ventas y al inicio que entre me atendio uno, luego dijo ahora vuelvo y jamas volvio, creo que no quieren vender en realidad, no regresare mas!!!
Awesome experience easy transaction hassle free
These people lie to sell you an extended warranty!!! Don't believe them when they tell you it covers so much! When you call for the warranty they send you to a call center in the Dominican Republic where they deny every claim no matter what you say.
Victor White Came highly. Ripken meant it at the Ashley outlet store. Very informational a people person very calm. He was really great.
ask for VIC great customer services You won't be disappointed Very friendly and professional Thank you for your service ❤
David was amazing!
Paula was amazing!
(Translated by Google) Arnie 5 stars (Original) Arni 5 stars
Great variety of options, but not at Outlet prices. I've seen better prices at the stores of in their website. Salesman was great, but the items are overpriced for it being considered an outlet.
Customer service was amazing and Rence was great. He gave us plenty of time to shop around and went over every detail with us. We will definitely be going back. Thank you, Rence!!
Good service nd very happy to business with vijay nd gerry and good nature to very helpful to
The worst 3000 I've ever spent on a couch it's been issue since the day I brought it home it's horrible cheaply made and the insurance is worthless they don't ever show up to fix anything I really don't understand how they are still I'm business.
Employees very knowledgeable. All of our questions were answered. No pressure to buy. Sales rep assigns himself to you as you walk in the door. So you are dealing with the same person throughout your visit. Great inventory.
Attentive without being painful; worked with us on cost
Rence Moore was very helpful and made sure I got all the discounts available and made sure my furniture was deliver when I needed it. He is very patience and took his time to make sure I got what I needed and I highly recommended buying furniture through him.
We recently had to take a trip to search for furniture for a family member. Paula was amazing and incredibly helpful. I loved that the store did not seem overly pushy like other furniture stores. Search for Paula she is amazing and very knowledgeable on their products.
We had a wonderful experience at Ashley, Rence Moore was so helpful and answered all our questions patiently.
We love shopping at Ashley’s furniture in Lathrop. We were immediately greeted when we walked in. We were given enough time and space to walk around before being approached. Our salesperson, Paula, approached us in such a great demeanor. She wasn’t aggressive nor pushy. She let us know she was here for us for any questions we had. She did hover over us. She did not follow us around. And was she not starting at us from across the room. She gave us the space we needed, but was easy to find when we needed assistance. She is wonderful. We will definitely be coming back tol work with Paula for more shopping.
Amy helped us she was awsome
Very helpful and professional
Tanner was extremely helpful and professional. Everything went so well the delivery folks were professional. We are satisfied and couldn't be any happier. Thank you so much for helping us out and coordinating our order up to delivery. It is much appreciated.
The store was huge and had a great selection. The salesman, Rence Moore, was friendly, knowledgable and polite. He made our buying experience amazing. I would definitely recommend the store and especially Mr. Moore to my friends and family. Thank you Mr. Moore.
Rence did an amazing job taking care of us.
The gentleman who helped me was just great! He was quite knowledgeable with all the furniture in your store. His assistance helped me with my decision in what I chose to purchase.
Very nice sales people. The only thing we weren’t totally impressed with was the delivery we didn’t realize we were paying so much over $500 to have it delivered and we felt like they were trying to hurry up and we were told that they would show us everything and we had to keep asking questions on how to do the stuff otherwise everything else was OK.
Vijay was very helpful, did not pressure us and got us the lowest price possible. Would recommend.
Tons of furniture to choose from! Susan was our helper and she went above and beyond for us. We will definitely be coming back for other stuff in the future.
Great experience David is a wonderful salesman he did and outstanding job!!
Staff very helpful. They just don’t want to sell everything to u even is expensive they still put there suggestions to sell you best thing which suits u. Monica sales associate was very helpful, and explain everything in detail.
Good service kept in touch via txt. delivered as promised.
I ordered a bed for my daughter on the online store , shipping was fast along with a call letting me know time and day of delivery. Only issue was defective rails . The online customer service made me take picture's and send back in email , which I did , however they never got back to me in 24 hours like they said they would . So i called the Modesto store and talked to Geri . She immediately reached out to customer service for me and did exactly what she said she would do to help me in a prompt timely manner. My bed was literally fixed two days after I called her . Thats what I call excellent service by a manager ! Very impressed. Honestly I was about to return the bed and not ever do business again , because of Geri , Im going to purchase the rest of the bedroom set .
Great experience with Mr Bruce. Will recommend for sure.
that was good service and questions answered.
Rence.was very helpful, thank you ! RA
Alfredo was an awesome salesman. Answered our questions and had our sale complete and out the door quick! And made the pick up date we need happen.
Alfredo was a pleasure to work with from the second we walked in. He had a great personality and made our sale easy!
Helpful, informative. Made the process easy and comfortable, not high pressure.
We did visit this store and they have great collections. Paula and Victor helped us and beyond to secure our choice, get good discounts, and helped us to explain in detail all our questions. Will definitely recommend this place.
Alfredo was wonderful to work with highly recommend him for any of your furniture needs!
Alfredo did a very good job!
Very polite staff! Made the process quick and easy. Was the second time coming to this company and they delivered.
Alfredo was so knowledgeable and patient. He was super quick and efficient. Highly recommend him as your representative, will come back again in the future for more!
Large showroom. Great selection. Sales person Alfredo is very knowledgeable, friendly and helpful. He was there when we needed someone. He made everything easy. We couldn't be happier with our purchase and experience. We will definitely be back.
Went to purchase a loveseat and sofa for family room today at the Ashley Outlet in Lathrop. I truly appreciated the salesperson David who allowed me to take my time without the high pressure sales pitch I had experienced at another showroom. He was in the background until I needed him at which time I had his full attention and answers to all my questions. I left a happy customer with an awesome modular that will fit my needs perfectly. The price was right and it will be delivered before Christmas. Thank you again David for an excellent experience at Ashley Home Outlet, they are very lucky to have such an excellent and experiences salesperson as yourself!
Very accommodating staff especially Lyn. Kudos! 🫰
Pita and amy They gave me excellent service
There was so much furniture to choose from. I'll be coming back many more times.Very helpful and accommodating staff especially Lyn. Good visit
Good service
Be careful .. all sale are finel, no return , no exchange, no refund. ..please don't order with then ,they will rip you off..
Very good & friendly customer service. Alfred is very helpful& funny guy. Excellent sale representative.. highly recommended.
excellent and friendly service
Our own personal experience myself and my wife was great.Tanner, one of your sales agent from your Ashley Outlet Center Lathrop, was very helpful and patient. He took the time to walk us through the entire home furniture showroom. He never tried to talk to us into buying without making the right decision first. Basically he gave us plenty of time to look around and compare prices and deals.. Overall, my wife and I are both please with the outcome of our visit and we ended up buying not one but three home furnitures from him. He even helpful us loaded one of our bought furniture even after closing time. Thank you Tanner and the rest of your staff members from Ashley Outlet Center Lathrop.
Gerry was very patient helpful and knowledgeable and made sure that I found what I was looking for. He showed me that he really cared and was very courteous and patient and saw it to the end. I would go back to him for future purchases. Thanks again, Gerry!
Friendly customer service and knowledgeable service representative. No pressure sales.
Nope. Went to 2 of these outlets. Practically mirror imaged experiences. Of the 6-7 'salespersons' I spoke with, only Winnie was helpful in one of the stores. The rest "just started" and had to spend 5 minutes hunting for a manager to get an answer each time I asked a question. Not salespersons, more like inexperienced greeters. With 200-400% markup on furniture being typical for this industry, I expected them to be more negotiable. They weren't. Recommendation: find what you want, then spend some time online. I found almost exactly the same motorized recliner loveseat at Wayfair for $1000 cheaper (guessing last year's model), free shipping inc., and an extended 5 year warranty (for $100+ less than Ashley). Even adding in "white glove delivery" (+$149) and sales tax, TOTAL was $400 less than negotiated base price for loveseat-*only* at Ashley. At Ashley one still has to add: delivery, ext. warranty, sales tax. In fairness to Ashley, they may have faster delivery. But for saving $1000+ I'm content with having to wait 10 days.
UPDATE: It’s been a month since I emailed the reply to this review. Still no response.. Didier was initially helpful but once a refund was due for a price match all customer service was lost. A manager or Didier has not returned my call or text in over a month. I was told a refund would be given in 7-10 business days on 10-17-22, but still no refund or response.
I came on November 26 from 8:45-9:05 I just left and they were super rude. Me and my two children walked around no one said nothing to me not even a smile. I’m a black lady so that says they are racist. If your a black I wouldn’t recommend going there. I walked pasted all the sales people. Indian lady and two white guys, also it was a older Indian guy in there. I talked to the old short white guy look like his hair was receiving anyway I asked if they were closed he gave me a weird look then said “ we are, if your buying something we can start papers but if your just looking around then yeah because we not getting paid overtime. Remind you I came from another city to be treated this way. I would have gave zero star. RACIST PEOPLE
I was greeted by Vijay as I entered the store and he was friendly, helpful and attentive. Vijay, thank you again for all of your help.
Ask for Paula! Very helpful/ knowledgeable!! Super friendly and helped us though the whole process of buying new couches! Thanks Paula! We will come back to you again!!
An Outlet store. Hahahaha. First time there. We were looking for a tv stand with electric fireplace. The stands were about 460 and for an extra 260 or so they can add the fireplace. Just got on ashley website and they have the same ones with the fireplace for 460. Plus the prices we were told are black friday prices. Hahahaha I think not. No wonder why they have more sales personnel and very few to none customer's. We wont be back.
Sales rep was compassionate helpful great customer service
Thank you ,Vijay Singh for great customer service and making our furniture buying easy and affordable.
Great service from employees my only complaint is I was looking to purchase same day but was told I needed to wait 5 days for item it was still better than an 8 week wait at other stores.
Great store! Tavares was a great help!
A+ service!
Tavares helped us with our search and was absolutely excellent, enthusiastic, patient, and easy to approach! 10/10!
VJ was absolutely amazing. I appreciate his great customer service and allowed me to look until I was ready to discuss a purchase. He was not pushy and I really appreciate that. Once I found something he was on top of helping me and getting me what I was looking for.
Paula is fantastic! Very helpful and patient. 5 stars all the way!
I recommend shopping for your furniture at Ashley, there is a wide variety of options, beautiful furniture and quality, I was looking at other furniture stores and I did not find better prices than at Ashley in Latnrop, Didier treated me very kindly and guided me to show me the available options, he gave me the financing options they have. Thank you Didier for having attended me, I recommend you buy here and look for Didier.
Go see my boy Victor @ Ashley’s, he’s of great help with all your furniture needs. Provides great customer service and a good discount.
Our sales representative Paula was wonderful
Love this place great furniture
Vijay was great, not pushy and very patient. He provided good information and answered all my questions reasonably. I’m not an impulse buyer, so that was extremely appreciated. The store and other staff was very welcoming.
There was so much furniture to choose from, that I'll be coming back many more times. Very helpful staff and financing was available. Good visit.
Never been here 🤷🏻♂️
The sale was easy, because I knew what I wanted. The delivery was good with so many verifications on date and time of delivery. However, I didn’t buy IKEA furniture - wasn’t expecting having to put together my cabinet. They should have put it together before they put it on the truck. I got shafted with the lack of pride in providing me with a complete cabinet! Some lame excuse that I didn’t pay for set up - um, yes, that’s why I paid for delivery. My couch legs are also a bit jacked up. Trying to get customer service is insane!! Now dealing with an unresponsive phone disconnects can’t reach the store phone system!! When I finally did get through to customer service they are so slow and 3 additional calls had to be made to complete my request, because when on hold the call would disconnect and they couldn’t help me with the delivery refund!
Our bad experience was with the Lathrop Store and was resolved by the hard work and tenacity of Masooda Azamey who is a customer rep there. We made several visits to resolve our 2 broken chair issue. But out of confusion and misunderstandings we had to make numerous trips to the store. Masooda took the initiative and made phone calls and wrote out claims trying to help us get some resolution. We just wanted you to know of the hard work and dedication to their customers -Masooda Azamey and Alex the sales Manager have earned high marks for the service they provided to their customers!
Had some issues with some furniture. They dealt with us and went above and beyond to take care of us. Weekend mgr is awesome!
Reasonably priced furniture. Relatively smaller collection and you have to coordinate the pieces yourself.
Quick & Easy. The best part is the sales people don’t breath down your back, but are available when/if needed. Shopped at several stores on this day and all the other stores sales staff are breathing down you back and don’t give you the space you need.
Kenneth from the lathrop store was great and went above and beyond. I will definitely be back!
Staff was very friendly, helpful and made sure to answer all our questions. Found our couch we were looking for. Store was very clean and had a good selection. Would highly recommend
Great huge store. Wonderful service and support by Susan! Thanks
Susan sales rep very patient and helpful
Worked with David Cruz at the Lathrop Outlet and had great customer service, he took care of us, and helped us out, we left with 3 dressers and only came for 1
I had a great experience at Ashley's here in Lathrop. Everyone was super helpful and answered all of my questions well and the store has a lot of selection so if you're needing furniture I highly suggest coming to this Ashley's
Great customer service, it was refreshing
Great customer experience!
I purchased king size bed, foot board, head board, dresser, night stand and 2 rugs for our new home from Ashley. The quality of rugs shipped was not satisfactory and it had sharp edges that could cut through skin. When I tired returning the rugs after 3 days of shipping. The store manager didn’t treat us friendly or accept the rugs for refund. They said items have to be returned within 72 hrs and they didn’t even try to replace it with better quality rugs. They said 50% discount but we figured out the same king size bed was selling for 750$ in Costco and they sold it to us at 1200$ in the name of Labor Day sale. I felt we have been cheated by this outlet. I strongly don’t recommend this outlet for they are shrewd when it comes to returns and they don’t let you to speak to the sales person you interacted. Rugs in Costco, Walmart and Target are much better quality than what Ashley is selling in their outlet. In this hard times when you get ripped off you certainly feel been cheated and exploited.
So much beautiful stuff. Good prices and quality.
The choices are plentiful at this outlet store! Finally found the extendable dining table that matches our desirable style. Warm and friendly staff. Great customer service post delivery too.
https://www.tiktok.com/t/ZTR58GT6X/
Worst experience with staff and sales manager , try to charge me extra , salesman told me that pickup next day my order ( which he lie ) but after two days later I found that I had to wait for another week , when try talk to sale-manger he is literally talking his salesman side and start asking me to pay delivery and will deliver next day ( just try to make extra money) . Highly not recommended place to spend your money at this place . They think we have free money and we have lot of free time .
Giselle was very helpful pointing out areas I could find what I wanted and answered my questions thoroughly. I appreciated that she let me look and decide on my time. I bought a lovely couch that I will use for many years
Furniture is cheaply made everything I've bought here has ruined in less then 6 months . Sales people are liar to . I was told I bought a leather couch lol that definitely wasn't leather. Will definitely just be purchasing through Wayfair in the future . Cheaper and better quality stuff.
Taveras was excellent agent. Took care of my Mom and me. He wasn't pushy or hovering. He gave us space and answered all our question. I definitely will go back for future furniture.
pita has the best service.
Very helpful and explained everything
I purchased a $3k sectional and ottoman on August 6, 2022. They had it in stock but they scheduled me for a pickup on August 8, 2022. So I chose to pickup, they had the pieces wrapped up and ready and all they did was load them in our cars. We set up the sectional in our family room and noticed the ottoman was defective within a day. The midsection area feels hollow (The ottoman does not have plywood to support the foam, it has crisscross potato sack material as support.) The material is too stretched out, too small for the foam causing the seam to be one quarter of the way down from the edge and also, the edge of ottoman fabric started shedding/peeling. I sent a direct text to the salesman who assisted us to get the item exchanged on the morning of the 10th. He referred me to the store. The store stated they would send me an email asking for pictures within 24-72 hrs. I received the email asking for the pictures on Aug 12th which I submitted right away and no response as of today. Meanwhile, same day, August 12, 2022, we noticed the foam seating of the sectional edge of two seats were collapsed. The foam is not holding itself up or reshaping itself, it is now bulging out/puffing out. Called the store again and spoke to Quan (manager)and he was very rude and short with us, he stated he would file a “case” and to wait for an email for pictures to be sent of the problem areas so a technician could be assigned. He immediately stated once the items leave the store the sales are final. He made sure to state they reserved the right to refuse a refund. I asked to speak to his manager and he said he was it. Vanessa is the store manager but I have not been able to speak to her. I have two case numbers and only one email sent to me. I have asked to escalate and I am still waiting. All this is purposely done so that the cooling period* expires (in the state of California, one has the right to return, for a full refund if items are defective within 72 hrs) WHICH IT NOW HAS. *The cooling period is 72 hrs from time of possession of purchase. As of today, there has been no interest in customer satisfaction, a disregard for making this right. I also purchased a five year warranty which they immediately tried to use to repair or exchange the items. I DO NOT WANT A REPAIR OR EXCHANGE!!!!! The entire sectional and ottoman are defective and should be taken back and a refund given! I have reached out to Corporate and have disputed the charges with my credit card company. The BBB will be updated with this info as well as legal action will be taken.
Great selection of beautiful furniture. Awesome sale person Guiselle Cabrera, will help with patience to get what your looking for.
Bruce was very knowledgeable and friendly. We appreciated his help with our purchase.
I Purcased a set of couches on 5/15/22 . we were promised a $100 gas card which was supposed to take about 30 days to receive but never received it. we also have problems with the couches looks to be damaged looking at the rear the backrest are all crooked possibly made wrong. we have tried to reach customer service for the past two months with no luck. on hold for about twenty minutes before a recording comes on and says they will call back but they never do. i think we'll shop elsewhere next time.
Get the price from online and then go to this place .no matter what they say ask them to reduce the price.
Si por mi fuera no le diera ni una estrella yo hice una compra de 10000 dólares en febrero y estamos a 1 de agosto y apenas me están resolviendo muy mal servicio con las entregas los muebles salieron defectuosos los volvieron a cambiar en una ocasión no lo supieron armar una cama lo armaron mal yo no lo recomiendo estoy muy molesto con este servicio
Sandeep was very friendly with me while I was shopping in the store.
Vanessa the store manager did everything in her power to make sure we were satisfied, my daughter received a gift card from another Ashley what I didn’t know was there I’d a franchise Ashley and corporate Ashley. Sabrina and Vanessa was patient, professional and went beyond to help us.
Most unfair pricing online prices are way cheaper and people in store were influencing me to buy something in hurry when I backed out and checked online pricing then next day they called me saying they will match the price why can’t you be fair and transparent with pricing?
The outlet has good collection but please make sure you work with the right Sales Person. I was working with Amy and locked in the price in the store. Later she backed out and informed us she cannot do the same price anymore. Please treat customers with respect and overall Customer Service was a huge miss!
Spent $13,000 on a Tempurpedic bed from this business. Went in to complain that it was too firm for us and was told to to give it 90-120 days to break in. So we did as they asked. Called back to tell them it was still too firm, and was told there was nothing they could do for us. Other mattress places would have exchanged or refunded. All we asked for was an exchange and was told no. DO NOT use this business. They are very kind to your face, but once they have your money, they do not care about you any longer! Lost my business and will let everyone I know not to use them. So very disappointed!!! Thieves!
Went into lathrop ca to purchase a new couch - hideabed and 0 wall space recliner. A very nice sales person Tim was excellent in helping us no pressure. Found what we wanted this was June 19th . Was given a delivery date of July 8th great . On the 7th received a text message delivery between 3-7 pm ok responded yes . I missed the phone call on the 8th by 15 mins they were at my home and apparently my wife didn’t hear the door bell. I called customer service was on hold for 20 mins and was told it takes 48 hrs to reschedule ok. Just called now it’s rescheduled for 5 weeks from now ? My question is what happened to my 2 pcs of furniture in 2 days ? I offered to pick them up and was told no ! So after at least a hour can either wait 5 more weeks or nothing as in there is no answers WHERE MY FURNITURE MIGHT BE ? No thanks I’m going to living spaces I understand they are pretty good to the customer.
Do not purchase from Ashley. The manager Alex is a liar and does not care about helping you. Was told to keep the damaged and defective furniture after going back and forth for 5 months. Sofa was purchased in March 2022, and they're still fixing the same sofa because of defective pieces they keep sending in. Manager said the return policy does not apply if you accept the home delivery. However, when I countered with the 72 hour policy of letting Ashley know when the furniture is defective, I was ignored and hung up on. I would suggest to train you managers and sales people to not lie and deceive customers. Still waiting on Ashely to "fix" the damaged sofa from 5 months ago. They are not willing to refund, return or even exchange the whole sofa. Completely irresponsible and unprofessional.
Tavares was our salesperson. Good guy.
The price of the items was OK but the service interaction was unacceptable.
Great customer services by Muhammad, we are very happy and will be there in future if need any, we recommend this place and specially we really appreciate help and efforts of Muhammad
Good inventory, however the staff needs a little more training.
We were very satisfied with your service, The sales person was very helpful and informative, we would like to thank you for her for her help and service, Thank you so much.
Husband and I looking for a new sofa. Tim was welcoming and let us browse, but was readily available to answer all of our questions. Helped with measurements and ensured we were able to sort out configuration best suited to our living space. Great experience.
Overwhelming. To much inventory to look at
THE WORST CUSTOMER SERVICE EVER! They installed my furniture half way because the drill battery died. The technician said they will come back and finish within 24 hrs. It’s been over a week and no one has showed up. I called 3 times and they kept saying someone will come someone call and no one has showed up. I called the store and the manager was even more rude than the outsourced delivery people. Said it will take over two weeks to have someone fix their mistake! Save yourself a headache and purchase somewhere else. The quality and customer service are definitely not worth it at all!!!!
Horrible customer service. Always on hold. I can't even get a simple update on my order. I bought furniture in December and have yet to have it delivered. What was supposed to be 6-8 wks back order has turned into 7+ months with no update!!! Shop elsewhere
I am very disappointed by the fact that a store like Ashley which has a global presence and a great brand value deceives or cheats their customers with false promises and make them purchase stuff, which finally turns out to be a scam. In my case this happend with the purchase of my furniture on May 5th. I was promised a cash back of $349 with the purchase in the form of a gift card that would be mailed to me post delivery of the products but till date never received it. I had issues with delivery as well since there were some notes missing from the delivery instructions which did not say i was ready for a friday delivery inspite of me confirming with Associate. I still let that go and put that behind but this cheating is something not acceptable. During the purchase process i asked multiple times about the gift card to the sales associate(conceling the name out of respect) and i was told that it can only be dispatched after deliver which can only happen after i made the full payment using my personnel card. I did what i was asked to do, becasue they are sole representatives of Ashley Furniture and we all trust their work, but i never received my gift card. I called the sales associate post purchase asking for the proof of cash back, i was told not to worry and that i would receive it in mail. I did not receive it in a week, so i just gave some more time and called back in 3 weeks checking on status of cash back. Associate said i should receive it and that she will check and get back.. After that day i have called multiple times but never heard back from the associate. Trust me when i am saying this, i have had a horrible experience getting attention. I called the store multiple times, they would answer my call and then keep me on hold for ever until the call was disconnected. Very very disrespectful, i do not deserve this treatment. Even the management did not help me, inspite of me having proof of conversation with the sales associate about the cash back that was promised. The manager outright with out any empathy/concern tells me i was not on any offers and becasue i used my personnel card i would not get the credit, where the fact was that the associate asked me to use my personnel card during the transaction. They sent me a link to make the payment using my personnel card. I should say, i retink my decision to NOT to shop again at Ashley espicially the Lathrop,CA store and also NOT recommend anyone in my community to go here for furniture shopping. They completely hurt my self respect the way they treated, NO ONE DESERVES TO BE TREATED like this. If there is something called honesty and fairness left I should receive what i was promised for.
Keenan was an awesome sales associate. We came in here for the first time looking for a couch & new mattress. We didnt have enough funds but he was never once pushy just genuinely doing his job. He was so nice we came back again & decided to purchase our mattress. Which was cool because we had lost his card and when we went back in we mentioned someone named Keenan helped us last & sure enough he was there that day! Purchase process went smoothly, someone named Sabrina helped us there she was so dope & they delivered & took our old mattress. 5 stars for this location.
AWFUL! TERRIBLE! NOT WORTH THE HEADACHE!!! UNPROFESSIONAL! SLEAZY! I am so disappointed & disheartened as my family has been using Ashley's for years. Unfortunately, I would NEVER go back & want to return the sofa's we got! We loved our initial sales associate, however, when she left for the evening, her co-worker who was sleazy as hell, approached us saying "I received a text to take care of you." We kept saying "we know you're closing and we have an appointment for tomorrow." He closed the doors, gated them up, and was pressuring us to sign up for a credit card & buy "right now." We finally put our foot down & the ONLY reason we went the next day was because we are people of our word.The next day....We told our sales associate what had happened & she was so apologetic & embarrassed. Apparently this sleeze ball has done this before. The SALES MANAGER was trying to give us our couches for $400 MORE THAN the sticker price saying, "well I helped you yesterday so that's all I'm going to do." WE SHOULD HAVE WALKED. Our sales associate asked us to come back AGAIN to speak to the store manager. At this point, we were thinking, maybe we will get a deal.... -__-THE NEXT DAY.....We speak to the store manager who was nice, however, she gave us a measly $100 off for the "minor inconvenience." The prices on the furniture were still not correct & we had to fight to get anything off because they kept saying, "well we don't know how much we can give you because it's not the end of the day." such bull! WE SHOULD HAVE WALKED - LEARN FROM US!We were dumb & still purchased the couches. Upon delivery, they did NOT have all the parts, WE STILL DON'T AND IT'S BEEN A MONTH & the delivery drivers BROKE OUR TOILET PAPER ROLL OFF THE WALL LEAVING A LARGE HOLE AND DID NOT SAY A THING!!!!!! Had they said something, we could have dealt with it. Oh no....that's not the Ashley's way. So we called customer service who were DEMEANING, RUDE, INCOMPETENT, AND SO NOT HELPFUL!!! NEVER AGAIN WILL WE EVEN STEP FOOT NEAR THIS STORE! WE HAVE TOLD EVERYONE NOT TO GO THERE (which was dumb on Ashley's part because we know a lot of people who were looking & they refuse to go there now). GO TO LIVING SPACES IN MANTECA IT'S WORTH THE DRIVE I PROMISE!!!!
Avoid at all costs! I wish I never would've went in there! A friend told me they were having this big sale. It's the classic "bait & switch". You might be interested in some furniture, then you look at the price and go whoa, that's expensive. But, then the salesperson says, but wait, you can get a "manager's special discount" of 55%. Half off, who would'nt go for that? But, then you get it delivered, maybe, and you see it really isn't even worth that. I ordered 4 kitchen table barstools, two had legs so much shorter then the others you could'nt even sit on them! So much for quality control! Luckily, I cancelled most of my order in the first few days, by texting the salesperson. Good luck reaching anyone over the phone! They(automated voice) put you on hold and then tell you to try their "live chat" online. They, in turn, tell you they can't help you and that you should call the store! Vicious cycle! They don't bother to tell you that you only have 72 hours to cancel the needless "extended warranty", which I did, but it was my word against the salesperson's. So, they "stole" $479 from me! As others have said, once they have the sale, you are literally on our own! All out greed, do not trust, do not go there! Review Pt. 2 Got an actual "response" from the "Owner" about my first review. Should've known, just another load of crock! Attempt at damage repair to PR. Sent an email to address provided, got no response, big surprise! Worst experience I have had in retail in 20 years! I stand behind everything I have said! Review Pt. 3 I seriously question the overall "3.8" stars rating. All those 5 stars must've been by employees or family. No way they were real customers, beware!
Pathetic delivery times and delivery services. They have delayed the purchased items by more than 2 months and on top of that postponed the delivery at last moment. They keep moving delivery window. I guess cheap furniture has cheap service associated with it.
I WOULD NOT RECOMMEND TO BUY FURNITURE AT ASHLEY FURNITURE. Unless you like to wait months for your furniture and not get any updates to when you will get it. It’s unfortunate, and I don’t write bad reviews but this needs to be known. My wife and I spent over 6k for this furniture on 4/02 and to this day we are still waiting for our bed frame to come in. It’s been over 2 months and NO COMMUNICATION from Ashley Furniture the only communication is when WE contact them to find out where these last pieces are and their response is we have it on back order still. Is it to much to ask for an update at least once a week to let us know the status or even when we purchased the furniture let us know it’s on back order and they don’t know when it’s coming in???? Don’t buy furniture from ASHLEY FURNITURE!!!
Super huge warehouse for furniture but not what I thought it was cracked out to be. Didn't have what I was looking for.
We were able to find our couch quickly and the purchase process was easy.
Lots of helpful staff and tons of stuff to try out
While we were there the employees were very helpful. Since we left it’s been nothing but a nightmare on getting our furniture. We purchased in November and still do not have our dining chairs. We had our nightstands and dresser but not our bed for 4 months. Definitely do not plan to purchase from here again. A lot of promises that could not be kept.
I hope you received my other text.. as I previously said it was a wonderful experience. The salesman was great and so were the delivery and set up men. I couldn’t be more pleased. Thank you!
Went to some other places and decided to go to Ashley and found just what we wanted and at a good price and Vijay even helped carry to our car. 2nd time going to Ashley and we will be back.
Our sales associate was Rence Moore and he was very professional and thorough.
Terrible customer service at Ashley Furniture Lathrop, Ca. Only one sales rep approached us as all others including the sales manager Quang ignored our presence. The sales reps looked us dead in the face but ignored us. I was thankful to the one sales rep Traveous who greeted us from the very beginning and checked on us as others ignored us. Due to his excellent service I made a purchase because he deserved it. I hope he gets some sort of praise and or commission. Due to my disappointment and the treatment we got from the other sales reps I have made the decision that I will no longer shop at Ashley Furniture. Before I left the store I voiced my concern with Quang the sales manager and as I began to explain he seems uninterested and unconcerned regarding my complaints. He went as far as to say sorry if I seem as if I’m ignoring you we are short of staff and we are down to two managers today. At that point I wanted to return the merchandise but I did not want to disappoint the young man who did his job.
How bold approach! (Multiple willing, knowledgeable associates greeting & welcoming you at entrance)Like having your own dedicated associate; for whenever you feel like, you're ready to either get approached or have a moment of privacy to keep on searching whatever item that will fulfill your Home needs...😲🤔👏😃
I like Ashley and their customer service but this particular place gave me the worst customer service experience ever. Literally! Mr. Derik(seems to be manager) couldn’t handle more than a few questions and his response goes: You have 2 mins to accept my offer! After that am deleting this order from my system. Go pay the online price! And for every question before u finish mr. Derik’s answer was a ‘NO’ with a big expression. I was shocked and have never seen this kind of rudeness in this country. I hope none of u will get to be helped by Derik. he might give u a good deal but have no respect for others. He mentioned he was going to a different outlet and my guess is he did so thinking he will not have to face the consequence
So disappointed with Lupita and the delivery ladies in the front. They never communicate and awful customer service received a lot of text messages about deliveries and still did not get my stuff, but they are good at billing. Never answer. Trust me you can buy furniture anywhere and better..
The prices are ridiculous. The selections are tired. And the associates bug you.
Absolutely the worst place to get your furniture. I've bought a complete living room set in November and only now have I gotten the last piece march. even with was damaged twice and still is. Beware their VIP service all it is is a refurbished piece!!! It is beyond a doubt the worst experience I've ever had. By the way their massive showroom is just that they barely have anything in stock and you'll be settling for whatever you can piece together. This place is designed so you can just settle for what is there and move on because you'll find out its way easier than going through their nonsense.
Great selections and good prices. The staff is very helpful!
(Translated by Google) Spacious showroom and very good prices... Great discounts and excellent personal attention.. (Original) Espaciosa sala de exhibición y muy buenos precios... Grandes descuentos y excelente atención personal..
I came to Ashley yesterday and fortunately I saw Safi companion and Safi was very professional and helped me a lot and you had a lot of good things. Thanks Ashley and Safi.🤗✨🙏🏻
Bad bad bad customer service! They lay out beautiful furniture just to lure you in! All they do is lie! The Lathrop location never picks up the phone. The receptionist have a stinky attitude! The salesmen/women are bunch liars! I am going on 4 months and still haven’t received my complete order. False advertisement., they display furniture that is not available! And I was told that a refund is not optional. To the residents in the Valley., I advice u all to go somewhere else!
Just want to say thank you to the manager Mr salazar on helping me with the mattresses for the family. Will be back soon.
Worst possible place to buy furniture. Sales people say anything to get you to buy.I spent 4000.00 for a sofa on 1/1/22 with them telling me would be in in 4-6 weeks. This is the third delay after setting up 3 appointments and just not showing up. When ask to speak to corporate they give bogus number that goes to generic call center after guaranteeing it will go to "corporate" offices. Last three calls were over 55 minutes on hold with no pick up.Giving to attorneys at this point as the customer service and conflict resolution department of this company appears to be non existent and customer service company line is to lie and get off the phone in any way possible.If I can give anyone a recommendation it would be to stay away from these crooks like the plague!
Great selection but be prepared to negotiate for the best deals. We were treated excellent and both the sales person and the Manager welcomed our negotiating of the prices. We bought everything we were looking for at this location because bundling items to get the deal you need WORKS..
I came in looking for a couple of pieces. The sales person was attentive but bordering on lurky. No big deal. I was informed that everything was 40% off unless it had a Managers Special sign then i could have whichever price was less. As i looked, I flabbergasted at the prices listed and even the managers specials were incredibly inflated. The sales guy kept saying that there was more selection online so i started to look online and realized that a tiny table on the floor with the managers special was $299, while the list price online was $98.99. As i kept looking, this was the case for every piece i looked up. When i asked the sales guy he said that the store has to pay for the lights and rent so thats why the difference, but with manager approval he could honor they online price. Ok i decide to buy it and find out they are only a showroom and will in turn order the table online (wait, what?) and i could pick it up. I could get it delivered but “more often than not they deliver the wrong item.” (🙄). So i did have him order the table for me because it was what i was looking for and i was hungry and just wanted to go. Now i am kicking myself for doing business with them at all. Yup, that table is going back.
Bought our couches instore and thought we were getting a great deal until I checked after we purchased them instore and found out we paid almost $2,000 more instore than what was published online. We did get a refund of the difference but one couch broke within 3 months! Now I cannot get anyone over here to fix it. Even after they scheduled it and never showed up. Now their telling me that it was never scheduled and the order was cancelled for some reason they cannot explain. Now were waiting to hear back from them which is taking way too long to get it handled. Will not buy again from them!
Kienan, one of the best sales representative at Ashley Home Store Outlet, has helped me and my wife choose the best furnitures for our new home. He is a true person and has bright ideas to fill in our home. He is very patient, sincere and a man of his word and honest about the prices, and provides us with the best deal and discount possible. My wife and I always enjoy going there and we will continue shopping there. Kuddos to this guy, A+ for customer service.
I walked in to look at bedroom sets. Maria helped and took good care of us. Good prices and good customer service.
Can't give zero stars so no choice but give 1. Ok with it only because I met 2 nice salespeople while I was there. Store manager Eric was rude and shady as well as a few others there. All is ok until there is a problem with a purchase. Though some of their furniture looks nice, quality is a problem plus wish I had of compared their prices with their online store before buying plus conducted a Google search as I could have saved a lot of money. Further details listed in review I left for the Fresno, CA store.
Great experience! Bruce helped us out! He was a very attentive salesman!
Very bad service and bad experience with that store. We ordered some furnitures on October 10 2021. But they didn’t deliver my whole items. Still waiting some items. They gave me protection without asking for me. I canceled protection plan but They no refund my money back around 800$ so I never go there in future. On My side I give them 0 number. Don’t go there. Waste time and money. You have so many options to buy furniture any other stores.
Uncomfortable place due to annoying sellers
Great place to shop. Huge selection of house furniture and outdoor. Lots in stock and friendly help with no sales pressure.
Great deals on furniture! You should talk to Sean Graf, the best! Absolutely will be back!
I’m giving 4 stars only because the furniture is not yet delivered! I have purchased furniture previously from the Lathrop store where there was a computer “glitch” which was taken care of after I went into the store. Today I purchased another item with the same sales Rep (Jeff) who was apologetic for the previous issue and “made it right” with todays purchase and helpful in pointing out the sale items.
one of the worst place to buy furniture,They told me it will also available in 2 weeks, end up. waiting for months and finally cancel the order. Even to cancel the order it took 2 hrs.
We were assisted by Maria Bucio who quickly learnt about the purpose of our visit. She helped us through and through and we even ended up buying a tempur-pedic mattress. She got us what we think is a good deal on furnitures coz we bought the mattress with them. On furnitures as such we hadn't gotten any discounts prior to buying the mattress. She is good and will definitely ask for her if we are visiting this store again. Tip: Always check the price of furniture on Ashley site before making a payment. Like another review said this store seems to bump up the price and then mark it down to make it seem like you are saving but the store is always good at matching the price that we see on the website.
Horrible customer service…lathrop Ashley homestore Manager(Derak) was very rude even with the newly hired salesperson …very poor service…he should be removed from manager position and need more training how to deal with customers and even with employees…we got very good deal but we left everything because of him…we know it was our lose…but still…
Alfredo help me and my husband today we spent time in each area where we were shopping for, dinning area, bedroom, and family room. Great pricing with 50% off. Awesome!!! Alfredo was great he showed us everything and gave us private time to speak when needed. Ashley's is clean and all employees had masks restrooms were clean as well. Over all Ashley's Lathrop its Top Notch.
Got an Amazing deal on a living room set, Dining room set, Spare bedroom set, and adjustable cal king for us. Good experience with the sales people. Went to living spaces 1st. They required masks, we walked out. YOUR LOSS!
Amy was great. Helpful without being pushy.
My bad for not reading reviews of this place before going. WORST EXPERIENCE EVER AT A FURNITURE STORE!!! First of all it took over 3 hours to complete purchase, as salesman had no clue on processing order, blamed it on Wifi. He was very rude also. That was all minor compared to what followed. You get no detailed invoice from this place, so you're hoping you get the right stuff, which we didn't. When I went online to check items, I found the prices were nearly half what the store charged. The regular retail online was less than what I paid at the store for exact same items. The store comes up with these crazy retail numbers, then mark them down so you think your getting a deal. When I finally called the store on this, some rude agent at the store said it was my fault for excepting order and nothing would be done. Wouldn't even honor the 30 day return, used covid as excuse, even though it was never stated in writing. Called corporate to complaion but they were no better with helping. They were simpathetic but said stores operated on their own. There's a reason people are going to online shopping and not to retailers and places like this are just speeding up the process. Moral is shop online for Ashley products and you will be much happier.
Employees are friendly, they treat you like long time friends, cater to your needs and they REALLY know what you are looking for as soon as you explain. I was having a hard time choosing a couch and the employee told me to have 3 options and pick the best one out of all and that strategy helped me so much because I finally had a decision after having the 3 options! I enjoyed my visit and feel great about my purchase.
Really Good Experience with “ Pita “. She help us a lot for my new house furniture. Saved lot of money.
Make sure to get here 30 minutes before closing on a Saturday evening. Gentleman working the door said they were closed at 730 when store hours clearly states 8 o’clock. Lazy workers will not help this store.
Huge store.
This is the worst store. Customer service doesn't exist. No one answers the phone, the recording says the store is closed for r day when it's clearly open. I paid for a coffee table in December 2021 and still haven't received it without an update. No compensation. Now, in just looking for a refund and I'll go elsewhere. Lesson learned... Never go to Ashley in Lathrop for sure.
This store is essentially running a scam, from what I've experienced at least, and should be avoided. They sent us broken furniture that they refused to fix, take back, or refund us for. This went on for several months. After performing a charge back, they started to cooperate, and agreed to give us a discount and send us gift cards to make up for the several months of having broken furniture in our house. Except it's been over a month now and they've yet to send these gift cards, will not reply to emails, or pick up my calls.
DO NOT GO TO THIS FURNITURE STORE!!! They will try to steal your money. I went there with my husband and they offered us a deal. We accepted it but then we changed our mind and told them we will come back tomorrow. Went back there the day after and spoke to the same person that gave us the deal and he lied and say he didnt give us the deal. Disrespectful and bad customer service. Never going back there again. Don’t be fooled by their good reviews
Freshta Shams is one of the best salesperson’s I have met so far . She’s very friendly and helpful.
If i could give this business 0 stars I absolutely would. Understand, the sales associates work off commission and will lie and make false promises on the sole basis of making a sale. They delivered half of a couch and are now stating that the other half will not be here until "sometime" in 2022, when during the sale I was promised the entire couch would be no more than 2 weeks. Since they dropped half a couch off at my house, which I cannot even use, I am apparently no longer entitled to a refund. I haven't even used any portion of the couch to date. I'm now stuck with half a couch I cannot use. They do not respect customers, lack clear communication, and are not honest salesman. Avoid this store at all costs.
Horrible experience, everything started out fine when placing our order, we were reassured and promised a delay on our mattress would only extend delivery to 11/15/2021, we were promised that our furniture was in stock and the mattress would be the reason for the 11/15/21 delivery and we were ok with that, come around to the 15th and still nothing so the 25th comes along and only a dresser is delivered along with the bed frame/board but they brought the wrong mattress which doesn’t even fit the bed we ordered, they wanted to assemble the bed and have us move our bed out which was pointless because there would be no mattress for my family and I to sleep on, so Ashley’s furniture outlet in lathrop once again promised a delivery and promised to assemble the bed, on the 29th the correct mattress is delivered but the team states they don’t assemble anything, so I call and speak to the manger and he promises the next day for assembly, we get a call that said day saying they won’t come till the next day once again, so now we are not being treated as a priority, once again me and my family will sleep on the couch because we paid for assembly and now you are all giving us the run around on assembling our product for us, by the way all the furniture that was promised was in stock well most of that got delayed till January so it looks like either the sales rep and the manager were lying to our faces that it was in stock, or Ashley’s furniture simply did not reserve our items when we purchased the items, you all pressured us into getting the Ashley’s home store card and ensured we would be taken care of, the sales rep went as far as to call us family and well this family got pushed to the curb
For being the “#1 furniture store” this place is a complete disaster for ordering furniture. They rail you in by “giving you a good deal” but don’t care after that. All of our furniture and mattress were scheduled to to be delivered 11/15. Two days prior we were advised that they did not have the mattress available (which they said it was when they ordered it) so our scheduled delivery was changed to 11/25. Two days prior they said our two night stands and dresser is no longer available (they previously said everything was in stock). They then deliver partial of our furniture and a cal king mattress when we ordered a king mattress. They asked if we wanted to keep the mattress well we would love a cal king mattress if our bed frame wasn’t a regular king. So they took it back and reordered the correct mattress. They deliver the mattress and don’t even setup our bed frame which we paid for. So we were left to but the box spring and mattress on our floor since we removed all of our old furniture out since we were promised a full delivery 11/15. The manager promised they were going to come today and they’re not they’re coming tomorrow. So who knows when they will actually come to setup our furniture. The remaining furniture (two night stands and a dresser) is supposed to be delivered the end of January. I’m very disappointed in Ashley Furniture and this is the last time I will be doing business with them. They’re quick to take 5k for my furniture set but can’t deliver all of my furniture and continue to lie. If I could I would give them no stars.
I did not have a good experience with my recent furniture purchase from the Lathrop outlet. The associate the items wrong in the order with my dinner set missing the table base and my dresser missing a mirror. Customer care was pathetic. Chat agent gave incorrect information that the missing pieces will be delivered in few weeks. Finally the call agent connected me to the store and I was asked to come to store to make payment for the remaining pieces. This was frustrating as I had to pay $500 more than what I had budgeted for and I might have not gone for this furniture in the first place if I had received the correct quote. On top of that there was delivery charge, which was luckily waived off by the manager upon my request. Not a happy experience overall. No likely to return to this store again.
Maria Cruz was amazing in decorating, selection, and availability. Spent quality time in making sure our selection would fit teenager boys. I feel she was the right fit for our purchase today. No pressure! Look forward to our next purchase. Great selection and delivery not limited to a small radius.
Was completely lied to by the salesman!! When I purchased the surprise bedroom set in September for my sons birthday in November, I was told all items were in stock minus the headboard which would be in stock early November. I was promised that all would be delivered to my address mid November, after headboard was in. Come to find out… when I called to follow up About my order on November 13, I informed that the night stand would be in, around mid November, bed rails mid December,and headboard early to mid January! I will never be shopping with Ashley again and would not recommend them to anyone else!!
I wish I could give them negative rating Especially how the lady named Ammy treated me n my wife. Never seen such an arrogant salesperson. I ordered a dining table in September 2020 and is still waiting for the chairs for 14 months. That is also somehow acceptable due to COVID conditions but you cannot insult someone coming to the store talking to you while you are chewing gum and that arrogance Never coming to this store again
I'm sure we were overcharged and we can't make sense of the calculations on our receipt. Based on these reviews I hope my furniture arrives on time and we receive all the pieces. The sales guy was cool but he tried to sell us items we didn't need or want to get 60% off, plus he may have overcharged us. We went on Veterans day and supposedly got 55% off. I'll pay the bill off as quickly as possible. If my furniture is not delivered timely, we were told in stock but deliveries are backed up. Then it will be my last time shopping at Ashley's. We still need a dining table but their selections are boring looking.
Went in today to buy a sofa, and got a good deal. Alfredo helped my boyfriend and I. Answered every single question we had. Was very knowledgeable of all the products and payments plans they had. If you go in ask for Alfredo, he is the man!!! Awesome guy 👍
Great shopping experience at Ashley. Safi and Jesse are the best sales rep and store manager you can count on when you step in for shop.
Safi is the man, I purchased $15k on mattresses, couches, and outdoor furniture. Safi helped me find the best in the store, his knowledge and experience helped me find the best furniture and the greatest deal. I was confused and looking for home furniture for months, but this guy made it so easy for me to make decisions. I suggest him rather than anyone else in the store. I'd like to shop with this store again.
We bought a sofa and love seat combination on sale and paid for it immediately on Nov 14, 2021. Our label with Invoice number was placed on the item and we were told to pick up the item on Tuesday (Nov 16, 2021) of that week. We took off from work on Tuesday and hired a Truck to pick up the furniture. When we reached there the item was missing. When we enquired about it, we came to know that the item was double sold and picked up on Monday (when the sale was not there). The people of the store did not help me and instead have an extremely costly option which only made me realize that I lost my working day and truck rent because of this store.
Quan was very helpful and informative. Didn't pressure at all . Answer questions and was very pleasant. I purchased a reclining love seats and a sofa with this sale and I'm very happy. The only disappointment was that the sofa was out of stock and was to arrive tentatively after Christmas . I was hoping with in a week's time
If you wanna change your life with best furniture and best mattress, i prefer To work with Safi , He’s tall handsome and personable guy with a pretty smile! He was master of furniture and he really helped us the best way and now we have the modernist and most beautiful furniture with his help. I prefer Ashley & Safi to have the best furniture !
Ashley furniture are so beautiful and good quality furniture. We booked master bedroom set, dining table and console table. 55% discount, we are so happy 😊👍. Thank you Ashley Outlet.
Stop scamming people
Salesperson not pushy knowledge about the product and patients and friendly.
Great sale going in 55% off
I visited this store for the first time, I can really say they have everything I needed. This store saved my time. I really appreciate Safi’s service and help, he gave me all applicable discounts. I also want to thank his manager Jason for his assistance
I came to Ashley’s furniture at the lathrop location and I was helped by the representative named Safi. He was very knowledgeable and helpful with all the products. He went over all of my options and my wife and I decided to go with the bedroom set and outdoor furniture. Jesse the manager also came over and introduced himself and gave some good insight that helped us with making our decision. We are very excited for our furniture. My service was outstanding and I will refer any family and friends that are looking for furniture to Safi.
I went to Ashley Outlet to just browse , but I met Safi there and he was really personable and honest salesperson , he showed us everything and I bought all my Living room and bedroom furniture from him and he explained us Tempur-Pedic really well, and we bought everything from him in a great deal with manager Jessie's help ! I prefer Safi for everyone to buy from him and get the best furniture and best mattress for within 10 years warranty . We appreciate Ashley and Safi .
Great costumer service. Arni was patient in helping us pick our living room set
I came into the store just to look and was given the best customer care by Jesse and Amy Sutti! Do ourself a favor and ask for him at the door.
I’ve been coming here for all my furniture. Send all my family and friends here. They’re patient and there is always someone willing to help.
I recently visited Ashley homestore in Lathrop and I had a wonderful experience. Quang was an amazing help, very informative, and I would definitely work with him again during my next visit :)
Cat has been insanely helpful with my shopping experience. She’s short, curly haired, and absolutely a doll. Make sure you ask for her.
(Translated by Google) The cat is a great seller (Original) Кот отличный продавец
great service!!!! had a great experience working with jeff! Thank you for all your help!!!!!!!
Nice layout. I was intrigued with the selection of furniture they had. Would recommend 👍
Tim was a wonderful sales associate. He was really patient with us and helped us. We didn’t come in to find anything specific and were all of the place, but Tim was there to answer any questions we had. He wasn’t pushy or annoyed with how long we were taking, he was just really nice and easy to talk to. He made this a wonderful shopping experience and we ended up deciding on a Tempur pedic mattress!
Ashley’s Furniture store Lathrop/Manteca They not only have the best furniture but the workers the staff members especially( Pita)Pita What is the person that help us to pick and choose our furniture she treated us like family she was awesome thank you so much I would recommend this place to anybody
Very sad! Ashley sent a technician to our home, He said they won't do anything because year warranty is up, but I called b4 year warranty was up about the one recliner board breaking and they did nothing!Look at how my so called leather chair peeled.I paid more money for the so called best recliner in the store.They last one year if that.Very terrible company.Buy Lazy boy!
Don’t buy furnitures here , I buy a sofa and they set up deliver schedule 9am to 1pm and they don’t show up , I call 2 times and they just said it will be a lit be late after 5 hrs I call again and they said the furniture still in the warehouse and the truck is just go out for the deliveries it will be arrives at 8pm I’m waiting all day for my furniture, and before I buy the sofa I went to sacramento store and I had a horrible costumer services , if you want spend you money on furniture Ashley is not the store to do this 🤬🤬🤬🤬🤬🤬🤬🤬🤬
Nice sales person but had to wait to checkout. Didn't really like being followed while looking around but the price was right! Thank you!
I want to acknowledge Jacy F. for giving us great service. She was attentive but not pushy and overly aggressive on sales pitches which made the experience enjoyable. Also, for going above and beyond in setting up the deliveries that exceeded our expectations for timeliness. Thank you 😊
Walked in to the Ashley store on Harlan Rd in Lathrop super great atmosphere, the minute you walk in you are greeted with a smile 😊 the associate Jeffery was very professional and knowledgeable in helping me find the most beautiful perfect tempur-pedic mattress! The store is beautiful, clean and well organized. The whole experience was fast and professional I can hardly wait to get my beautiful bed set up so I can start getting the best beauty sleep ever! Thanks again Jeffrey at Ashley!!!
5 stars+! Erik, the manager, was my #1 throughout my entire process from the very beginning to the end. He’s so informative and is so helpful. He always gave his honest opinion and was so patient with me. I couldn't have asked for someone better to help me throughout my entire experience here at Ashelys!
Love my new couch. Jeff provided great customer service and made the whole experience easy and fast.
Great sales lady Jacy she helped us with everything we needed, need to asked for her she is very patient with you!!!!
I highly recommend Jacy if you visit this sore
I had amazing experience with Jacy today with the purchase of my bedroom set she is very nice and pleasant to work with I will definitely be back to see her for our dining set. I will recommend her to all my family and friends make sure to ask for her at the door for great service.
Got exactly what I wanted! Highly recommended Jacy!
I had a great experience with My sales person Jacy I highly recommend her she got me some great deals with no pressure.
I had a wonderful experience working with jacy. Jacy was very thorough and shed alot of light on purchasing a temperpedic mattress for my chronic back pain and provided a great discount on a adjustable base to accommodate my leg and foot issues. Iam looking forward to working with jacy in the future, keep up the great work jacy.
Today I had a wonderful experience! I highly recommend Jacy! She helped us get exactly what we wanted.
We were looking for bar stools and found the ones we wanted with Safi's help, he was great to work with, very helpful and personable.
We had a great experience today with Rence Moore! He greeted us as we arrived, showed us where to locate items we were looking for, and also helping answer all of our questions. We had a lot of questions too, but Rence was patient enough to be able to answer each and every single question. It was just like talking to a family friend. We loved our visit and all the items we bought. Thank you again Rence!
Very nice place. They gave me a free hotdog 🌭
Will definitely be buying more furniture from here soon! They were extremely helpful and nice. Love my new tempurpedic and bedroom set! Thanks Ashley!
Today is October 6, 2021, I was supposed to get a delivery from Ashley HomeStore for some furniture I purchased over 3 weeks ago. We had it scheduled since that day and also had several email and phone call confirmations. I've been at my home waiting since 8 am and it is now after 5 pm. I contacted them and they tell me that they don't have it scheduled for today. It currently is not scheduled at all. That a delivery can be changed without notice. They can however schedule it for October 13, 2021 and they will email and call to confirm. I'd like to know how that will matter since that is what they did for this weeks delivery and it didn't happen. I'm sure the same thing will occur next week as well and the week after that. What are my options? Does anyone have any idea? Kind of frustrated since I took the day off to wait for the delivery.
The sales team was very helpful and very knowledgeable.
Very bad to resolve an issue with the furniture I bought a table and the chair were out of balance and it's being a month and I haven't received a call back from them.
I can't even give one star to this store ,such a worst experience I ever had. I was initially received by a sales person ,while looking at the furnitures she took off and came back after a while. I liked a couch in clearance section , I was trying to reach her to close the sale, asked the other sales person/manager in the store,they said sales person will be in 5 mins. I waited for 30 mins still did not show up .After being frustrated went to other sales person who dint show interest to answer my questions since it was a clearance sale. I asked for an adapter and the basic questions about the product, I was asked to google and find out.Finally decided to buy it and asked if I can buy the power adapters for the recliner in store or online and requested for the link to the product . There was no response, I am not buying anything for free and just because I'm buying from clearance section I m being treated like this. one of the worst experience ever I had faced. Will never ever comeback to the store and will not recommend it to anyone. Don't expect to be treated well if you are buying from clearance section. I m so sorry to give this review ,I believe not all the sales person may be like this .Please treat customers equally irrespective of their buying capacity and appearance.
if you ordeer in store and need to cancel or adjust the order, you HAVE to go into the store again. I called the store for 2 weeks straight and no one picks up their phone to try and cancel my order only to have no choice but to physically walk in. never order in-store as they will force the furniture pro warranty’s on you also, it’s much cheaper online
DON'T DO IT!! It's just not worth the fight!! I don't care how pretty it is! Ashley will always mess it up!!! I placed an order online but changed my mind and canceled it an hour later. Then I canceled it again the next day when I got an email confirmation of shipment. After TWO cancellation confirmations Ashley STILL delivered the order and charged my card. Then they want to make me wait until they get the order back to refund my money! UGH!! Customer service people! It's not that hard!!!
Very good quality and the employees very nice
Love my new furniture! Great experience in store purchases furnishing our new home. Tianna and Sean helped me with the whole process. Tianna is always above and beyond customer care as well as Sean. I would have gladly given a five star rating however, two of my pieces were delivered to the wrong address. It has now taken four weeks to receive a refund for said items and still waiting. Customer service center is lacking indefinitely! There is no communication from corporate to store whatsoever. I keep getting a run around from both in store and corporate. Second guessing my next furniture purchases from Ashley. I would recommend doing a pick-up in person for your furniture on smaller items.
because I wrong furniture and was broken and then charged because some body sign it but was not me what a scam passed I was go by more .but they stuck in customer service what a crime
Horrible experience throughout. From the purchase date to all six different delivery dates. Wrong things ordered, wrong things delivered, once replaced, they were either defective or broken. No return phone calls from salesperson. Very extended hold times when calling customer service. Unable to reach actual store. Went in person to try to speak to manager who happened to be the same salesperson that got promoted to store manager and he never came out to talk to me. Issues not yet resolved.
Last saturday we went to the Ashley Home store in Lathrop in search of a new livingroom set. We were greated by salesperson Tianna Jones who was very friendly and extremely helpful. Tianna listened to what we were looking for and did not try to upsale or pressure us into anything. Talking to Tianna was like talking to one of our friends. Tianna helped us get the set we wanted and worked with her manager on the price. If you're in the market for some new furniture go to Ashley's in Lathrop and ask for Tianna Jones. Thank you for everything Tianna!
The furnite look good but some of the prices are cheap in quality...spent nearly $8000 in one visit. From all the furniture the lamps turn on switch fell off. The driver a thief, told the store he delivered all my pieces but he didn't. I'm still fighting for my table. They said the driver sent pictures of the same table making it seem I had received 2 but I only received 1 end table. I was given wrong numbers and a run a round of endless emails and calls and messages with false promises that this issue would be resolved...customer service is incredibly terrible. If I could give them a neg 10 I would
Tim Schwartzer was very attentive and helpful. Definitely a go to salesman to help you with all your needs. Thank you Tim for your time, knowledge, and giving me the best deal available.
Very nice showroom. Plenty to choose from. Very nice and courteous sales staff. Jacy was very helpful and knowledgeable. Thanks!!
Best store in the area. Best customer service
Don't come here worst customer service. All they care about is only your money. I'll give them negative stars.
Purchased new furniture awesome experience thank you Mohammed
I purchased a love seat and a queen bed last week. The sales person told me that both were in stock. The delivery was today. The first thing I heard was that the love seat is on back order - no estimate of when It will come. Then they brought in the bed. the frame was missing parts and would not work. The mattress was the wrong brand and size so I wound up with nothing. It was rescheduled for Saturday - I hope they can do better .
nice place to shop, variety and good service
Stopped into the store ready to take home to sofas with me the same day on a Sunday afternoon. No associate helped me when I walked in and started looking around. I walked up to an associate that was not able to completely assist me nor offer to find someone to help me but let me know she could answer questions I had. She then told me there was no way I would be able to take any furniture same day. I immediately walked away and proceeded to look for an associate that would be willing to help. After waiting another 10 minutes and asking 4 different associates if they could help I finally found a gentleman by the name KIM who was happy to help. KIM was GREAT! He did a fantastic job of helping us get everything together in a timely manner. Also had no one else to help with lifting besides our family. He was just fantastic! Id hope everyone in that store would take tips from KIM on how to treat your customers.
Friendly crew Thanks
I purchased a mattress, bed frame and protection plan. However I found a better deal on the mattress at Costco so I decided to get a refund on the mattress and the protection plan. That totaled up to $500. Since I paid cash the store gave me the option to only receive it by check within 15 business days. It’s been past 15 business, 10 calls, 3 emails and I still haven’t received a response on my check. This is very frustrating and disappointing. I will not recommend anyone to shop at this store !!!
Ordered a chair took them three weeks to give us a response on why it wasn’t delivered, they gave us several different excuses including trying to blame us for not filling out all the paperwork so we had to drive down there to get an answer just to find out that the chair was out of stock the entire time And then when the chair finally did get there it was lopsided Waste of time and money if I would’ve known I would’ve just canceled it from the beginning
Dealt with them one time and thats all I need. Great experience on the sales floor! Very friendly and answered all the questions. As far as delivery, not impressed. Told me that they called and emailed. Not true, not only they pulled that on me they said that since I didn’t answer they had to reschedule a month from delivery date. Ended up canceling the whole thing. My Advice is to tell people the truth that you are backed up on deliveries and give realistic delivery times.
Really nice updated store. Tianna was my sales rep, she went out of her way to help me and find me the best deal possible. Love my new tempur pedic mattress. Thanks so much Tianna!
The service provided to us at the Ashley Outlet store in Tracy was excellent. The salesperson Pita and Manager Derrick worked to help us get our order and provided for a furniture pick up on the weekend. The team performed with great consideration, good communication, and diligent execution of the order, with service beyond our expectations.
Brought bed from them came in damaged asked for replacement now I'm being sent techs at home to repair they say it have to be tech to say it's unrepairable why do I'm paying full for patched furniture won't shop with them anymore 😒
Ordered a couch 5/31/21, it’s now 8/22/21, have yet to get a delivery , or any update. They keep telling us back ordered , customer service is rude not trying to help. I’m laying nearly 3k in furniture and the service is bad.
Some nice furniture
Beautiful inside! Lots to choose from. But still looking for the right piece.
Pita was amazing! Really appreciate all of her help. She was able to help us find everything we were looking for. Everyone at the store was great but huge shout out to Pita!
Horrible customer service. They do not have any concrete method of contact. No email on their website. You cannot call their in-store number and it always redirects to their call-center, who "cannot do anything to help you" and ask you to call the in-store number, which sends you right back to the call center. 1. Purchase - July 3rd 2. Got a call that some mattresses are available in the warehouse and delivery can be scheduled for July 15th/16th. - Nothing happens. 3. Got an email that there is an option to get the mattress by 21st. Used the link to reschedule the delivery on closest date. 4. Got a confirmation that the delivery is scheduled for 21st. - Nothing happens. 5. Called the store number and got directed to the call center. They ask me to work with the store to figure out what happened. Called the store number and got directed to the call center. Same thing as above. Called the representative Amy at the store, she said she will look into it and I got no updates despite follow ups. 6. Got a call that the delivery is moved to 18th August. 7. Got another call that the delivery is moved to 20th August. 8. Got a SMS asking to confirm delivery. 9. Got a call 1 hour later that the delivery is moved to 24th August. Finally cancelled the order.
I will NEVER purchase furniture from Ashley’s again. Customer service the service all around is very poor. I purchased a bedroom set, it was on “sale” but still was extremely expensive. Which is why I’m even more upset about how everything went down. From the date I purchased it took 2 weeks for the delivery. When the deliver guy came to the door, he stated he didn’t have the entire order and it should hopefully come soon but he wasn’t sure because now the item was on backorder. As he is bringing in the other items, the dresser I purchased as a brand new set was damaged. The delivery guy said, well it’s in the back and no one can see that. I said, I purchased this new, it shouldn’t be damaged. He said well I’ll take pictures of everything and customer service will have someone come replace it. I refused to sign for the dresser, he then told me, I have to sign for the customer service can see the order in the system plus it was signature for the items being left. He said he could not take the dresser back because of his other deliveries. Even after I said, the gentlemen who sold the set to me said not to sign for anything I don’t want. He said no, that’s wrong. Someone else will drop off the bed that was missing and they will pick up the dresser to replace it. I signed like a idiot, and when I called customer service, I was told because I signed they can’t take the broken dresser back. Now that I’m on the line with customer service, I notice that two of the drawers are also broken. One wouldn’t completely close, the other was so off track, it fell out when you pulled open. Now I just want a complete refund. Then was told, I have to go into the store. I drove to the store where I purchased, they also said because I signed they could have someone come fix the dresser. To be completely honest I feel like this might have been the same set from the showroom floor. It was too many scratches for this to be brand new. Also I told them, for as much as I paid, regardless if I signed or not, I should be accommodated and have exactly what I paid for which was a brand new bedroom set but instead I now feel like I’m getting refurbished furniture. Who has to fix brand new furniture before they ever use it. The worse experience ever, definitely regret purchasing anything from this store. And I planned to buy my livingroom furniture from here. But nope! I’ll take my business elsewhere. Thanks for nothing!
We ordered a new bedroom set. It arrived damaged and so dirty we were unable to clean it. It has been a month and we still cannot get them to replace the broken-stained pieces. The customer service rep at the counter said she would assist.....we will see.
The guys were rude to my parents but did help us load the truck although they were super impatient. That is why they only get 2 1/2 stars.
Staff is good and hopefully, will get the delivery within 1 week as committed.
Wish I could give them 0 stars .. waiting for refund for last 2 months :(
One of the worst furniture store in the US, their customer service sucks, when you call customer service they will tell you to call th store and the store never answers the phone, their website has all misleading information trying to lure customers to order online. The Lathrop store never answers their phone, so useless.
Our sale rep was Ms Tiana Jones and she was wonderful. Helpful and kind and really fun to talk with. Good selection at the outlet with good prices.
The original delivery drivers were horrible. I fully believe that they hid the damage on my dresser. The customer service people for the exchange department were horrible. Updated once I realized this was for Lathrop. I already posted for Modesto.
If I could give the no stars I would they are very pricey also they would give you a date for the delivery then end up waiting 3 months for your items I would never shop their anymore. They are fast to take your money and they would till you everything you want to hear until they take your money then wait months till you get your items
Very friendly sales lady also very informative
Alejandro was very helpful. This is our first couch and he made sure we were able to afford the 5 year warranty for our purchase to last.
After visiting the Ashely Home Furniture store 3 days in a row for the 50% off in July sale I rate this as my worst experience ever buying furniture for our new home. I was given the run around and told several different prices as if I was given a deal. Ping ponged between two salesmen and treated as if I wasn't a priority because I'm younger than most customers in the building purchasing The transaction took over 2 hours to get orchestrated and I was charged and extra thousand dollars. That had to be refunded to me after be lied to consistently. I appreciate the manager being able to rectify the situation and refund me , but this still does not make up for the experience that me, my wife, and father were subjected to. When I asked if the receipt accurately calculated the transaction we discussed I was told the fees seen weren't charged to me, but obviously that wasn't the case. This was a lie after pointing out that I was overcharged I was told oh your price was contingent upon you buying a 5 year protection plan that was added on for almost 700$ (Huge Hidden fee and was not disclosed when my wife asked does this incur another charge) and I was also charged for delivery another 300$, which had been free the day before. Then I was told that my deal would be more if I refunded it because I was given more than a 50% discount and that the free delivery was based on a deal that was contingent to the 5 year protection plan. I told them I wanted a full refund and was given back fees mentioned above. This was an extremely distasteful experience for me and my family and would not recommend shopping at this branch ever again. compensation incentives for sales should never impact customer experience. Being lied to is completely unacceptable/unprofessional
Sean, Was a excellent sales man, also his manager help out we are happy with the service in stock just a little bummed out the waiting time to receive the items we purchased. Overall we left satisfied
Today went to purchase another matching Garristown recliner that goes with our couch & other recliner. The mgr. Jesse would not budge over $25.00. I wanted to purchase for $900.00. The salesman could not convince him to come down on the price for me. So no sale. Will be speaking to General mgr. next. Warning people to be careful.
After nearly an hour of haggling, I finally got a price I was happy with for the furniture. Apparently, EVERYTHING is negotiable and you're not getting the best price up front. Additionally, the prices in the outlet are not automatically lower than what you'll find on the web site. You need to compare both and they'll honor the lowest of the two. I felt like I was buying a used car and couldn't wait to get out of there. I hope I enjoy the furniture more than the process of buying it. UPDATE 9/6: Well, after a frustrating purchase experience, things have gone from bad to worse. My bed and chest of drawers was supposed to arrive on 8/22. So on 8/20, I sold my existing chest to make room for the incoming one. But on delivery day, all that was on the truck was the bed. No chest. No notification. No communication from Ashley that there was a delay. And clothing all over my floor waiting to be put in the new chest. It’s taken two weeks for them to tell me it’s a supply chain issue and my new expected date is mid-November. Horrible communication and customer service. I like my bed so far but am seriously questioning if it’s worth this hassle. I’ll update again as appropriate. Stay tuned.
Big showroom with a lot of options, more items in stock then living spaces that’s forsure
Terrible experience with delivery. The folks who delivered our dresser damaged our walls and damaged the dresser. We pointed out the damages to the delivery team and they said they would follow up with Ashley Furniture to enter a claim. We scheduled a 3pm repair for the upcoming Monday, and they never showed up or called to reschedule. When we followed up onsite at the local Ashley HomeStore Furniture store where we bought our dresser, the delivery team didn’t notify them of the damages incurred upon delivery. So we filed a claim on site, and the customer service team instructed to us follow up on an email thread to resolve our claim of damages. It has been 2 weeks since we filed the claim on-site and we have still not received an email or phone call to proceed with the claim. The sales team did a great job selling the dresser, the item is gorgeous and well manufactured, but the ball was dropped in ensuring the goods were delivered in pristine condition that you would expect to receive from an expensive, brand new item.
Tim our sales person was awesome and we will definitely be going back to Ashley HomeStore Outlet!
Do not buy anything from Ashley's they are scandalous and crooks and tried to sell me damaged furniture after I paid over $5000 for items at the Lathrop warehouse. These people are crooks!!!
Warehouse guys really nice in and out easy peazy. Not happy I have to drive 4 hr one way to get anything because they don't deliver to my area! I'm 25 miles out of the zone.
My shopping experience was great but my delivery experience was and still is a nightmare. The delivery guys were not ppe compliant but that was a small part. They were on their cell phones and speaker loud carrying my furniture with one hand, banging stuff on walls. When they left, my dresser drawers wouldn't open and close smoothly there were gashes in the footboard and side rails. Now they are here to repair my damaged furniture with paint and putty this is not what I paid you better examine everything as it comes in.for and I will never go back there again.
The prices are outrageous Ashley you should be ashamed of yourself and what they have on the floor is not of quality and they are ridiculously priced
We spent $2000 on furniture less than two months ago, and the fabric of a cushion already has a tear in it. When I called customer service, they told me there is nothing they can do for me. THIS STORE SUCKS!! NEVER buy anything from them. Their furniture is garbage, customer service is terrible, and all they do is steal your money. If there was any way I could give -100 stars, I would. I will never step foot in this store again!
Thanks Rafael for helping me do my shopping I felt at home thanks for giving me the discount and thanks to Ashly for having such kind people thanks rafael
Terrible company! Salesman was nice to get his sales but then you're on your own when it comes to delivery & getting items fixed. Seams are uneven on sofa, can't return anything... can't get through to Lathrop store on the phone. Go anywhere else but here for furniture!
Kenneth Wilson was the best! We went in twice and told him the first time that we wouldn't be buying anything but he still set us up and saved everything we liked. He was such a good guy and helpful that we came back and bought from him. He doesn't try to oversell and is down to earth. Happy we got to work with him.
great variety and deals
Good service. Found good deals there today. 45%off for all full price products until 6/21/2021
The people were nice. Not pushy. We were expecting outlet pricing. It seemed to be a regular store. Disappointing.
Good size store prices were Fair not even okay. Checking out was a complete nightmare eight forms later, 26 initials seven signatures and all we purchased was a $100 rug! Would not shop here just because of how wasteful they are and it's horrible to get somebody aside from who greeted you at the door to help you. Not for me....
Best Service. Kenneth Wilson spent a lot of time going over different pieces of furniture with us and never made us feel rushed. Love the tables I ended up picking out!
Disgusting store and brand Zero customer service They just know how to make money but send their products without parts, I’ve received my nightstand with missing parts I’ve contacted them 3 times and still doing that But they always say they will send them but it’s been one month or more I will never buy anything from this brand with zero customer service Could have given them zero stars
Super easy and very nice helpful staff
Alfredo was very helpful at finding exactly what we wanted. Exceptional customer service from beginning to end.
Excellent experience in the lathrop store, Kenneth was very professional and courteous. Excellent customer service. We will come back. Thank you.
Great manager …it was super busy so had to wait to get a sales associate but he was helpful in the end
Our Sales Rep, Pita was very knowledgeable and so polite. She provided excellent customer service and I would recommend my friends to see her for their home furniture needs.
Very great customer service 👏
Our sales Representative Amy was very kind and helpful. She gave us het full attention and showed us what we were looking for. Great experience. I recommend this store highly. The store was huge and very clean. Very nice staff.
I would give zero star if possible. Ordered furniture in Feb 2021. Delivery date was provided in April. Which is understandable due to supply chain effected with COVID. The I start getting automated calls that order has been delayed and next available date is in August. Which was unacceptable for me so I wanted to cancel the order. I had to call more then 10 times to speak to someone. Now month after I request cancellation, I’m getting calls that my delivery is scheduled in 2 days. I called customer service to confirm, they said that was automated call, your order is canceled. When asked for refund status he said it take 3 to 5 business days, so I replied that I canceled the order month ago, then he said it can take up to 60 days… Really?
Kenneth was my salesman and he was awesome! Thank you, Kenneth. I'll be back soon!! Shelia Wallace
Amazing customer service from Matte and Jonathan. Matte made the purchase experience easy and it was a pleasure to work with him.
We really enjoyed Our experience
Great place for furniture with good collection. The warehouse was very clean and well organized. The staff was friendly especially Jeff. Jeff gave us excellent customer service. He was very helpful.
Come out to Ashley’s great deals make sure you ask for Sunday.
Could not have been happier! Came to the outlet here in Lathrop Ca. Was greeted by a salesman Victor White. The man was cool and smooth. He asked if i had an idea what i wanted. Pointed me to the various bedroom dressers and allowed be to look around. I never felt preyed on by the vtures hahaa they have 50% off today!!! He came by to check up. Sealed the deal and was quick easy and painless. Good quality goods here too
Expensive. Delivery prices are high. Salespeople really nice and extremely helpful.
These guys love ya up until the time you purchase your furniture and then you are forgotten about. We weren’t allowed a print out of our purchase until we paid. My wife and I took a day off of work to receive the furniture between 130-530 pm. Our furniture didn’t even show up until 930 that night and it was missing parts, so not all of it was able to be assembled and still has not been. We constantly got the run around and still have been getting the run around, have not heard from our sales person since the day we purchased our furniture even after phone calls and texts. The furniture is nice but pay very close attention to make sure you get everything you wanted and don’t count on anything being on time. We still are missing part of our order... Great service in the beginning but once the sale is final it is horrible, made our move even more stressful.
This company doesn't care about customer service after you buy a product. Will never buy anything from these guys again
Worst customer service after you buy something. They just hit it and quit it with anyone that goes into the store.
The show room is really big, but it's not what I expected. The material doesn't look sturdy. Although the give a good deal, it's still pricey. Don't even bother with the clearence section, the items is broken, not complete and not many choices. Kind of dissapointed.
Pita was Amazing. She was very responsive and on top of everything. Every question. Every call back. Every word. I would definitely be back to work with her again. Thanks Pita!
Horrible customer service I’m never able to get ahold of someone on the phone. I have been attempting to get my sectional fixed for a year now. The repair guy came in and did one part of the sectional around January. He said I would be receiving a call from their office to schedule the next repair. A whole month passed by I never received a call from them so I had to call to schedule the next part. This time he only fixed 1 more part of the sectional. It’s been also another month since he came in and I still have another part of the sectional to be fixed. WORST CUSTOMER SERVICE never purchasing anything from them ever again. Also the repair guy scratched my floor while turning over the sectional. 😩😩😩😩😩
Worst customer service ever.
I have 2 weeks trying to get a hold of someone and no answer!
Very clean Great Furniture selection at great prices go and see you love it
The worst experience ever. First of all took them almost five months to get me the items I had bought and not to mention once I did get the items they all had problems. Their customer service almost does not exist. You can never get a hold of anyone. The delivery service was horrible. These two young guys came in with the item and did not know what they were doing. Left trash all over my house. Left me with a broken queen bed an unfinished bunk bed and damaged chest .
Arni and her manager (Zach?) was amazing! We had the best possible service we could have experienced. We walked in there and had many questions and had many pieces of furniture that took awhile to piece together. Arni was patient and her manager, very friendly and was never pushy. They were both very awesome! We will definitely go back and will recommend all of our friends, family and clients to you both! Thank you - Aaron and Stacy
David the sales associate was low pressure and understood our needs - once we decided on our furniture selection he was efficient and prepared to complete the transaction.
Jeff gave my family and I excellent service! He was very professional and knowledgeable!
They're still people are very persistent to get you to come in and buy their furniture but your communication skills and being able to get them on the phone is very difficult, since anytime you call their phone numbers no one ever answers. I had bought furniture from them and now I have to return it because the date of delivery keeps getting pushed back and can't keep waiting. Hopefully I will have better luck at Living Spaces
Dresser turned out nice and I love the warranty.
We had a great experience at Ashley Outlet Store the last couple of days. When we arrived we were met by Jeff, looking for a powered recliner loveseat. Jeff took us directly to that section, gave us time to look, and tryout many styles, on our own with no pressure. He then arrived back to answer any questions we might have. We also looked at end tables and tempur-pedic mattresses. We ended up purchasing a powered reclining loveseat, an end table and a mattress.Everything was taken care of in a timely manner. The experience was flawless. Thank You Jeff
Trash. Lost my order. Lie about their delivery date. Never again!!
Went in today in the market for a new bed with a frame and worked with Jeff. Jeff was super knowledgeable and straight forward I’d recommend him to anyone. He didn’t pressure anything on me and allowed me to take my time in making my mind up and I got the mattress with a bed set that I preferred. Thanks for knowing your products and being a mattress specialist Jeff!!
Very friendly and helpful staff the experience was great
Purchased entire bedroom set ($$$$) for my eldest and was a disaster!!! Purchased another set ($$$$) after several months and gave benefit of the doubt that the first experience could be a one of. And so I explained to the representative and the Manager my experience in the past so DISASTER COULD BE PREVENTED for this next bedroom set orders! i was dead wrong! I should have NOT given them the benefit at all!!! It’s much worst experience!!! I STILL HAVE A MISSING ITEM THAT I’VE BEEN WAITING FOR Since DEC 2020!!!! I’ve done all a could to communicate this and today (April 16, 2021) still gone nowhere!!!! Where’s my missing item that you promised will be in 2 weeks, then became 2 Months, 4 months into it still giving me run around and excuses.... Hey Ashley, here’s my order number 160353460, incase you decided to fulfill your obligation with your customer!!!
Purchased entire bedroom set ($$$$) for my eldest and was a disaster!!! Purchased another set ($$$$) after several months and gave benefit of the doubt that the first experience could be a one of. And so I explained to the representative and the Manager my experience in the past so IT WOULD NOT HAPPEN on this next bedroom set orders! I should have NOT given them the benefit at all!!! This time it’s much worst!!! I STILL HAVE A MISSING ITEM THAT I’VE BEEN WAITING FOR Since DEC 2020!!!! I’ve done all a could to communicate this and today (April 16, 2021) still gone nowhere!!!! Where’s mu missing item that you promised will be in 2 weeks, then became 2 Months, 4 months into still giving me run around and promises they couldn’t meet.... Hey Ashley, here’s my order number 160353460, incase you decided to fulfill your obligation with your customer!!!!
This place is Awful! I ordered my furniture in NOVEMBER 2020 and have yet to receive my pieces! I have gotten the run around and now am told my furniture will not be delivered until July 21!!!! They are very unprofessional and do not return calls! Avoid them at all costs!! The current table set I have is damaged and I am told I can’t get a new one as of yet since it is back ordered and this is AFTER four technicians have come out saying they can’t fix the table! Please take your money elsewhere! I am seeking legal representation at this point to get my money back for my items as the manager has stopped responding to my messages!
Was able to get a good price on a power recliner sofa with the help of Jeff definitely would come here again for future purchases. :)
Great experience
Zack at Ashley was a pleasure to work with. He could not have been more helpful.
2 stars for the rep trying to make a living. None for the practices they push on the store level. Dont think i would buy from them again. A special sale mentioned when you walk in but thats not what really happened. 1/2 off everything they say but in the end its 1/2 off the price in small print not the price in your face. The whole store is marked manager special price but nope you cant use that price you gotta get up real close. I liked my sales rep he put a great effort in discussing furniture. Actually everyone was nice until i mentioned feeling ripped off. Decided to cancel everything but one chair and i dont think ill be back except to pick up the chair . Pretty sneaky practices if you asked me.
Not exactly easy to walk in and look at the furniture. The employees can be a little pushy at times, but they're very nice most of the time.
Cheap quality furniture. Prices are high for the quality of the furniture. Also all the cabinets and drawers we opened had drinks or snacks in them. Our salesperson told us that is where salesperson people keep their food. Wth? On the sales floor? Gross. I don't want to see or touch anyone's half drunken starbucks. So tacky.
Ramiro's Customer Service was Outstanding!! He was aware and helping out a couple of clients at the same time!! Some how he managed to do that! Rafael Needs to be more accessible to Customers. A lot of room for improvement on CS. Ramiro, we Thank You So Much for your Help! 🙂
Just bought my first home & needed more furniture bought a livingroom & bedroom set my sales experience was excellent Tavaris has patients & great customer service he made sure we got what we needed & never rushed us thanks so much Tavaris we will be back for more God bless you
Stay away from Horrible customer service .Furniture arrived with missing pieces , And the whole experience on trying to get hold on those pieces was two month long horrible experience dealing with ridiculous and unhelpful customer service and store staff. And on top of that customer service told that there are no returns for store purchases which they don't mention in store. Wow really ? that’s a third world policy . Basically once you buy from this company they don’t care about you as a customer anymore , all in store sales personals who talk nicely are until the point you make a purchase. Jonathan was our sales guy, He was really good at service in store but later even he failed to help with getting missing part. And this whole insurance thing is gimmick to get your money. What is it worth when they will make you wait forever on calls . Stay away don’t get fooled by glamorous store , not worth it . Better to buy from stores with proven Good customer service and return policy or else be ready to suffer like us with this store if you need any thing after purchase
Jonathan our salesman did an excellent job assisting us. He was very professional and made our shopping experience a delight.
There clearance section was amazing. However if you buy it close to closing come back and get it the next morning , there was no help to load it. Very happy with my couch tho .
Terrible store
They have a good selection of furniture, nice big show room. We came in to buy a sectional but ended up spending $7k with the Tempurpedic bed. We love the bed and the new sectional. However, we were promised to get 6 months of credit line payment vouchers and never got that deal. I contacted multiple times and still no resolution yet. The sales person, Amy never followed up or call me back to assist. Our sectional was told be arrived 3 weeks from purchased date. We didn't get it until 3 months after, but no one contacted us to tell us the order was delayed. I had to call for follow-up multiple times. Will never go back. Horrible with customer service.
Cheap Chinese furniture backed by horrible service sold in a Glittering high end looking store. Wish I had read reviews before buying anything from them . Initial review -3/22 :Worst Customer service ever received.Sales people talk very nicely and give you good shopping experience, but after that delivery and customer service support is poor 3rd world.If you find any issue/missing part in furniture after delivery ..good luck dealing with useless customer service as they dont care. We are still struggling to get our bed fixed to make it usable after 2months of purchase . Update 5/20 : fixed bed ourselves ..but 2nd Item in the order console table we bought turned out to be infected with powderpost beetles. Luckily Our pest control person identified it as infested otherwise it would have infested our whole house . This company is horrible . Hate them Update 7/28– After 10 calls of 30min each they finally came and picked the infested furniture on 6/4. It took around another 20 long calls and a store visit to finally get the refund back . Got refund on 7/25 only after my credit card company intervened . Never entering this junk store ever again and advise everyone to stay away or else suffer . As they don’t apologize for in convenience and customer service is waist.
Purchased a new bedroom set and mattress at Ashley Furniture Store in Manteca. We had wonderful customer service with AMY. She was friendly and professional and knew all about the items that we were purchasing. She was not pushy at all! She went above and beyond to help us get the best deal! If your interested in purchasing any home goods, please make sure you ask for AMY!! You will be happy you did! :-)
Seems to be over priced. People were nice but they need to move some furniture away from the entrance it causes a bottle neck of people coming and going also it felt like a car lot with a lot af sales people huddled in groups spred out over the store.
Johnathan is the best employee they have! I bought a couch and then a coffee table a couple weeks apart and he was such a great help!! Highly recommend going to him when you need anything!
Jennifer was amazing at helping us find our perfect couch for our nursery. Would come back in the future!
Great furniture. Friendly sales people. Good prices. The reason for only 4 stars is because we had to be ever diligent to make sure we were given the advertised prices.
Great experience they don’t hover over you, yet they make sure you feel like you matter and help you as much as they can. Mr. White helped us ask for him
Awesome
We had a great experience at Ashley Outlet Store today. When we arrived we were met by Tianna and she listened to what we were looking for, a recliner loveseat, and took us directly to that section. Gave us time to look, and tryout many styles, on our own with, No pressure! She then arrived back to answer any questions we might have, she was excellent. We ended up purchasing a chair, recliner couch and loveseat! It was an awesome experience!
Fun store!
Great place to work at and fully organized set up!
Johnathan Jones was our sales representative and he was friendly and knowledgeable.
Clean and well layed out. Organized sections. Tons of selections. Friendly approach. Definitely worth purchasing from. Cheaper pricing compare to their online store! Would highly recommend this outlet!
Really nice big store friendly staff epecially Victor White my sales rep .Victor is very professional friendly and really goes outta his way to help his customers 5 STAR review for Victor. He is very caring and how he handles his customers questions on purchases or any types of issues that come up even after the sale and delivery..GREAT JOB Victor ...He is a valued employee and hard worker.I would refer him to my own family and friends ..Ashley customer for life ...great product and service
Nothing in stock . It takes 3 to 4 months to get items.
Terrible. Overpriced, low quality furniture, poor customer service.
Don't buy furniture from Ashley Home as their customer service is the worst! Delivery dates kept changing and not even an email to let you know it was changed. 16 weeks just to hopefully get just two pieces of furniture out of a set of 5 pieces!
No body picking up the phone The wrong item they sended to me Now they are not responding
Ordered our couch and was promised it would be able to be picked up February 12th. We told the salesperson we were having a baby shower at our house (I’m 7 months pregnant) on February 20th and he said “absolutely no problem at all. You will have it before then.” I scheduled our appointment for pick up and was told by the appointment scheduler that a piece of our sectional was on back order and wouldn’t be available until February 22nd. I’ve been calling and leaving voicemails with customer service and finally got a call back today and was told that all of my pieces were ready to be picked up and were ready at the warehouse. I called the number provided by customer service and asked to pick up my furniture and was told their next available appointment was February 23rd and then told that I shouldn’t of ever been told that it would be ready on the 12th because the people in the store don’t know the availability of the warehouse. So one minute it’s back ordered and the next it’s been available but can’t be picked up because there’s no appointments?? So here I am, 7 months pregnant, have people coming to my house this weekend and I have no couches because we got rid of them on the 11th to make room for the new ones that were supposed to be here on the 12th. Long story short, don’t get rid of your furniture in advance and don’t count on picking up your furniture on the date they tell you they will be available when you purchase them. Also, make sure you keep calling because nobody will notify you that your furniture is ready for pick up and you’ll never get to a live person on the first call at customer service, you have to leave voicemails for them to call you back. - Signed by an unhappy very pregnant lady with no couch.
Kenneth was helpful while we looked and decided on a bedroom set. He added up 3 different sets so we could factor in price. Gerry the manager was great. She helped with expected dates of arrival and protection. Buying is great when you have courteous, knowledgeable, and experienced sales staff.
Worst customer service gave us Couches with Mold and it has been three weeks now still waiting for a technician to call and come look at them WORST SERVICE!
When I went here to pick up the recliner I brought my truck made sure to schedule my appointment a week in advance I showed up 10 minutes early they had me on the list it was very easy they load it into my truck very professional. If you want to buy your furniture and take it home here is the spot to go also very friendly staff 😎
Overpriced very rude manager
Overall great place for furniture with good collections. Our Sales associate Amy was very patient and knowledgeable. She helped us to choose right furniture for our living room and bedroom. Definitely we will visit again. The only part I am scared of is the delivery . I hope I will not have any bad experiences there!
We had a great experience there we bought all our home furnishing in one swoop I will go back there again and I advise anybody else to go back there also we were blessed
Thought this place suppose to be an outlet i guess not. same price as any other Ashley's and we drove an hour to get here. If you know what you want just order on line its chear or just have them do price match but they will say oh it won't come with free shipping and discount. We order online and still cheaper than their discount and their free shipping lol
The worst customer service and Supervisors. I ordered bed and mattress back on 11/10 and still waiting to get it. Went to the store to cancel the order. The association and lady supervisors was really rude and trying to blame me for not receiving it. Totally shameful and awful place to shop. Very unprofessional and poor customer service especially the supervisors.
Customer order managing and giving you information is bad. We purchase and the lady told us we can pcik it up the next day. We came the next day and the front desk says we have to make an appointment. Now thats a lot of my time wasted. And now I have to wait for hrs to pick up the item cause I am consider walk in. Atleast told us we need appointment so we don't waste our time. Jan 3,2021. I saw a beautiful recliner set. This store have a bad athmosphere. I thought i give it another try. So disappointing. Just bought the recliner online and got it delivered.
Large showroom. Pleasant staff.
Very poor service
Warranties are false and useless. They came to look at a warranty and said we sat on the couch wrong, called the foam sagging and compressed normal wear and tear after 9 months. Sales people sold us the couch with the lure of a 5 year warranty on the foam, not to mention they sold us an extended warranty that doesn't cover it either. $2500.00 for a couch and in 9 months it's sagging and ugly. I've called the store and customer service and no one will step up.
Which one....I was at the Lathrop store and even though it is much bigger, the selection for what I wanted was very limited. The one in Stockton was much better. Friendly service both places ...big shout out to Aileen who was very helpful and got my delivery date advanced by five weeks . It's now three months since my initial purchase and there have been many problems....didn't deliver the correct items, charged me for a purchase that I never made, and billing has been consistently incorrect. I have had to go back to the store 4 times to get things straightened out. I will not shop there again.
Place sucks went looking for furniture 3 times each time they ether didn't have what I wanted or it was more expensive than other furniture stores. If you go there watch out for the hustle.
This business model is only for a short period. No refund, no exchange, products are very poor quality. They will tell you they will send a technician to come check the damaged before they can recommend exchanging or refunds. That person may never show up in months. This is our third visit in getting our refund for a defective un repairable TV stand.
I have spent thousands of dollars at this store location on three different occasions within the last four months. I have never had a worse customer service experience in my life than the last four months and unfortunately, it cannot be blamed on Covid. Customer service is just that, how you talk to people and handle each transaction matters. I’m not just a customer I am a person and to be treated poorly by a business is an excusable. My couch was supposed to be delivered in September, I am still waiting on one more piece, I am supposed to receive it next week on 22 December. No one can find my order. It’s taken me four days to get someone on the phone from this store location to get me answers. After following up on a separate order that was supposed to be picked up last week by me they say they do not have my order still. Every time I call and it takes a few days to get someone on the phone it’s pushed out and extend it another week. More than that, in the middle of my conversation trying to get status on a separate order for delivery that is supposed to be taking place on the 22nd I am told they don’t have my order in the system. The supervisor I spoke to last week pulled up the order so I know that’s not the case. The lady who answered the phone to me would not give me anyone else to speak to. I asked her if she could not transfer me because I can never get anyone on the phone she told me I must have placed my order at another store. I know that I did not place my order anywhere other than the Lathrop location. I told her this several times that this was not the case and I had purchased my set from the Lathrop location it’s the only location I will go to. I have purchased four times within the last four months at this location. I asked her to put a supervisor or find someone else who can pull it up for me and she told me no. When I expressed how I felt and asked her to check again in the middle of me talking she placed me on hold until the store closed at 5:30 central time and then she picked up the phone and hung up on me so I could not call back. Now I am going to have to drive an hour to speak with someone in person because it takes days to get someone on the phone. At this point I am going to cancel my order and get my $2500 back! This location does not care about the customer. They only care about their commission. My first two transactions went very smoothly I received items on time during Covid and had exceptional customer service in the same location. Unfortunately, not all of their employees seem to care. I am now without two couches for two major holidays. Currently Stressed about real life situations as my mother recently had a major heart attack. A little humility goes along way. It’s not hard to be kind and care.
We bought some furniture from Stockton CA. Ashley Homestore months ago. We sat on it at the store, everything great, or at least we thought. We waited over the 3 months for Ashley Furniture to deliver the furniture after we ordered it, due to ‘issues in the warehouse due to COVID’. Okay, we waited. When we received the furniture it looked okay, no damage. However the quality of the furniture we received is downright terrible! After a few months the couch cushions are bowing and the leather stretched just from sitting on them. This is nothing like the furniture was like at the store. They sent out a “technician” and he checked to see if the cushions were deuterated; since they weren’t he stated Ashley Homestore would not repair or replace them. And if I had issues with it, to call customer service. They are the only one’s that can help me. When I called Ashley Furniture’s customer service and they told me that it’s “normal wear and tear and refuse to replace or repair it”. The customer service supervisor even admitted to hanging up on me, when I asked for his manager. No customer service! After only a few months, that’s not ‘normal wear and tear’. Also to be hung up on intentionally by a supervisor is ridiculous! He even wrote in the phone log that he hung upon me, intentionally. I went into the store and called Ashley’s corporate number, the corporate representative on the phone told me that I can expect a refund from the store and they will contact me, that hasn’t happened. I asked what do I do if they don’t call me?! She said “Go into the store you purchased it from and they will take care of it.” So we went into the store, they are saying they don’t have the ‘authority’ to do a refund or exchange. REALLY?! I am tired of calling the store each week, for them to tell me that there is nothing they can do. Writing multiple emails to managers that don’t even want to respond to the issue. I’m looking for an attorney. It’s been so ridiculous, I feel like this was a bait and switch situation! I don’t understand how a huge company (such as Ashley Furniture) refuses to be held accountable for such horrible quality of their own products. Also the customer service they provide is appalling. PLEASE, I urge you NOT to buy furniture from Ashley Furniture!! They don’t have integrity or stand behind the quality of their furniture.
What a joke! Super rude. They did not do there job in pulling my order as they said they would had me drive an hour to pick up just to be told they had not done as they said they would. Had to drive back the following day to pick up what should have been done the first.
WORST EXPERIENCE. Don’t ever go here if you want your furniture in time. They keep making excuses. They don’t call to let me know my furniture won’t be delivered. I have to keep calling and I get a different excuse every time. I’ve wasted two separate days waiting for furniture just so they can tell me each time that they’ve changed the sldelivery date without ever notifying me. Worst place ever they’ve lost my business
Update: Today (12/6/2020) we were supposed to get ONE piece of our couch and they sent the wrong item. Awful customer service. We ordered our couch for our new place September 19th and we were told we would get our couch November 2nd. They called October 30 to tell us it will not be ready until November 29th. They let us know it would have to be a new date once again for December 6th. It is December 5th today they texted to confirm delivery. I accepted and received a call shortly after confirming two pieces will be arriving. They called at noon and someone from the warehouse told me that only one piece of the sectional couch would be ready tomorrow and had no estimated time for the only other part of the couch. I am done with having to sit on patio furniture in my house. I will never purchase anything from them again and if they keep up with their current business model they will definitely lose future customers.
Got a really good deal today on a sofa and love seat.50% off the listed price,so much too choose from.
Experience in store was fine. We ordered a bedset in October 2020. We purposely waited 30 days to make sure we got all the pieces, that placed us to a delivery date mid November. We get notice that we were receiving partial pieces only in November. We then had to wait until December for the other half of the order. So here we are and we got notification that another partial order was delayed until January 2021. They offer no assistance for the inconvenience they &'ve cause after purchasing THOUSANDS of dollars from them. DONT WASTE YOUR TIME.
Worst experience i have ever had with a business. Gave me wrong size rug and refused to return and let me pay difference for correct size. The rug never left there property and they refused to let me buy a bigger one. The management there is a joke, and everybody there is pathetic looking for a commission check no customer service at all. I found out there locations are privately owned garbage. Will never go back!
Let me start by saying if a business can&'t function or provide the furniture their customers have purchased then they shouldn&'t be in business, COVID or not. And let me tell you, Ashley blames COVID over and over for their own incompetence. I purchased living room furniture in August. I FINALLY received that furniture November 4. In between there were multiple screw ups on delivery. I&'d get a text saying delivery was going to happen the following week, followed up by a phone call saying my items were back ordered. This went on for 6 weeks. Once we FINALLY got our furniture we realized the area rug we purchased wasn&'t the correct size. I took the rug back and exchanged it for the right size. I was told the rug was in stock and we could pick it up in 2 days. Then it started again. Text messages saying my delivery would happen, phone calls calling to say the rug was back ordered. I received another text saying to call this phone number to set up a pick up time. I called the same number for 24 hours and got a busy signal. I went to the store and told them THEY needed to contact their warehouse for me. They couldn&'t get through either. LOL! The store manager blamed it on COVID 19. I asked him to explain and he couldn&'t. Yesterday I received a voicemail saying my rug was in and if I didn&'t call back and confirm they would scratch us from the delivery schedule. Tried to call the number and no one answered. Sent my husband back to the store. Supposedly delivery was set up for 10:30 today. It is now 10:40 and here we sit at the Ashley Warehouse.....no rug yet. Buyers beware. You can purchase Ashley Furniture at other furniture stores. Stores with good customer service. Stay away from dealing directly with Ashley.
Great variety of items and prices. Service was great and fast.
(Translated by Google) Terrible service buy 2 beds and twin mattresses. The beds are fine but the mattresses are cheap they feel all the springs and they sold it to me As if they were $ 500 (Original) Pesimo servicio compre 2 camas y colchones twin. Las camas estan bien pero los colchones son baratos se les sientes todos los resortes y me loa vendieron Como si fueran de $500
If I could give 0 stars I would. Shitty ass customer service! In store & corporate! I will never come back. Called here everyday & no one answers the freaking phone.. the employees said their phones don&'t ring? Then fix it!! Wtf?
Absolutely the worst customer service I have EVER experienced. DO NOT believe anything they say. The &"customer service&" ... What is THAT?? Wholly smokes. I don&'t believe anyone relayed the same information once!! Consistently inconsistent. Pawned off when questioned. I would NOT recommend, regardless of the cost. Pay for reliable, genuine good service. DON&'T SHOP ASHLEY!!! You&'ll be sleeping on the floor with only PURE FRUSTRATION!! YIKES!!! I couldn&'t post with NO stars as preferred!!!
Jared on the will call dock was so helpful great service!
Very satisfied thank you David for your assistance.
I would never use Ashley Furniture ever again! Worst customer service I have ever received from a company, by far. I have a complaint out with the BBB right now. They have zero communication or respect for their customers. I&'m still waiting for a manager to call me from last week. The problem is not the delays- it&'s the complete lack of communication and follow-up which is a direct reflection of their poor leadership. Fire them all from the top down and start over because anyone there leading a team is absolutely useless. I just wasted an entire day sitting at home for a delivery to come that didn&'t show- for the 3rd time! The cost of the furniture I&'m waiting on is what I make in a day of wasted PTO. I fully expect a refund and my item.
I would not give any star but it's required. This store in Lathrop is worse in customer service. They are not helpful at all. Ashley furniture is bad service company in general. First, they sent me two broken items and one wrong item. Their is no real phone number to get in touch with them. When we went to this store they lied and said they can not do anything about and we need to go to Sacramento. My coworkers told me that they have a bad experience with Ashley. I wish I listened to them. I am going to take everything bad tomorrow. NEVER BUY from ASHLEY.
The worst furniture place you could buy from. No customer service. They will sell you something and tell you it will be 2 weeks which will turn into 2 months. Your furniture will come broken and wait a few more months. Save yourself the trouble and buy somewhere else. Especially this store. No one will help you if there's a problem.
My product a went to pick-up was damage and I noticed the the product quality is not the best from the broken piece, went back to the store since Sue by phone, never call back. The associate in customer services said that I can returned, because I pickup the item and the technician has to come home and inspect almost 3 weeks appointment, who will repair, it's particles board, can't be repair! I need my money back! Also came from Vietnam so expensive for a cheap product and worse quality. Today is the appointment let see what will happen
Bad quality, Bad supportive protection plan, and Bad in the schedule pickup
I wish if I could give 0 stars to these guys. I spent over $7,000 to buy all the furniture which I was told will be delivered within my required timeline. Their delivery truck showed up on the promised date of delivery but with missing items - 3 missing chairs from a dinning set. Delivery guys had no clue as to why, had to call my sales rep, Jeff, who didn't have any clue either so he transferred me over to his customer service line. I was then told the three chairs will be delivered the following week. On the following week, same delivery truck showed up, now with 1 missing chair again and again he had no clue. Same cycle, I called Jeff who in turn sent me to his customer service line and I was then told the last chair will be delivered on a Sunday. I cancelled my other plans to get the missing chair on a Sunday and nobody showed up to deliver it! Called again, and this time their lame excuse was that they were not able to reach me to confirm a time for the Sunday delivery. Well, I never received any calls or texts. Now customer service is telling me they can deliver it two weeks from now. Very unprofessional and dishonest group of people. I will never do any business with these guys ever again.
I have had the absolute worse experience with Ashley&'s. I wish I would have read the reviews before purchasing. To start with the positive, the representative at the store was great. She was very helpful and professional. My delivery was scheduled for Oct. 21st. From there, it all went downhill.On the day of delivery, I never received a phone call or text confirmation which I found fishy so I called to see what happened because my furniture had not been delivered. They said that they rescheduled because I did not confirm my delivery..umm what?? I told them that I never received a phone call nor does there paperwork request a confirmation. The representative proceeded to tell me that they rescheduled delivery till 11/6 and all my items are on back order till 11/8. Tell me how that makes sense? I asked him how will my items be delivered on 11/6 if they are not available till the 8th. He proceeded to stumble and then rescheduled the delivery to the 8th. Fast forward to 11-4. A representative left a voicemail to tell me that 3 of my items are not available and that they are going to deliver those at a different time. I called later that evening and the representative told me 3 of the 4 items I ordered are available and they rescheduled the entire delivery till 11-18. First of all, they both had conflicting information. I asked the representative to please do a partial delivery and deliver the last item later because I am tired of being rescheduled. He said someone would call me in 24-48 hrs. Nobody called. I called multiple times, left multiple VMs and talked to multiple people on the chat option. Each time they said someone would call me in 24-48 hrs.Honestly, If you are looking for a furniture company with decent customer service. Do not come to Ashley&'s. After multiple attempts, I have had no resolution and every representative is not helpful.. I will update my review once I get my items...
Ramon and Elias at pick up were awesome to converse with. My couches were loaded in my truck with great care and friendly personality. Alex the manager also made my trip to Ashley worth the drive! Thank you to #teamashley for all your assistance today. We will be back for additional shopping in the near future!
Bought furniture worth $12k and one of the item was broken. Called the store and technician came and told me to order the part. Took them two months to deliver the part and when the part arrived, it was not even the correct one. I went back to store 3-4 times and because I want to exchange the item and they did nothing about it and still I am struggling to get it exchanged. Called them thousand times and they do not picked up the phone easily. The item is sitting in my garage from last 80 days. Worst customer Service ever received from any store. Would have gone to different store if I was aware of this. This is first and last time I am buying something from this Ashley Homestore. Please go to different store if someone wants to stay away from problems.
Love the store, but having problems getting someone to come out to look at my couch
Worse Delivery service DO NOT buy from this store One your paying for shipping two they deliver when ever they want give attitude on the phone I’m coming from San Jose to get to my house in Manteca with a note stating how they were there at 11am when they were supposed to be there at 4pm! Called the wear house lady stated in the computer even has a note stating the time I requested now I need to wait 48hrs to get a call back to reschedule delivery! Wasted my gas and time WORSE WORSE PLACE to buy furniture! Don’t waste your time
Picked up furniture with no problem.
No one can answer the phone at Lathrop ca location we found what we were looking for we called and no luck trying to get ahold of the lady that was helping us i think Nicole never got back to us..how do get anyone to talk to you?
Nice store a lot of selección nice employees
Plenty of nice furniture and no pressure
First time in this location. Great selection and variety. Everything is a bit over priced. Lots of sales people but no one, absolutely no one offered us help. I guess we looked like we weren't buying anything, lol. We had some good money to blow but I'll take my business elsewhere. 1 or 2 employees seemed nice but most had big chips on their shoulders. Thanks Ashley Furniture!
Horrible customer service, a salesman Rafa was very rude and discriminatory towards my family. My family was going to pay cash and just wanted to see how much they would get approved and he was calling the other associates to look at her application, they stared at her and started laughing.
If only I could give them a no star review I would.I purchased furniture from ashley furniture in Stockton,but there inventory wherehouse is this location.The supervisor and staff here at this wherehouse are very unprofessional.I purchased my furniture about 3 months ago sometime in July.Everything except a dresser was delivered because the supervisor said it was damaged.she told me it would be delivered that same day and the guy would return in 10 min.The guy never returned.They called me that same day saying the guy would come tomorrow morning.Never came.I called several times after that talked to like 9 different staff memebers until finally they said it will be delivered until September.They never came. Finally i had had enough i called headquarters saying i want my money back.3 months with dealing with these people i finally received my furniture.Never again will i make business with these people.
Love the showroom & customer service
Love the furniture and prices
While the shopping experience may be okay, never ever ever ever ever ever ever ever ever let them deliver your furniture. They hire people that are inexperienced and damaged your furniture and property as they deliver it. Avoid the quote unquote professional delivery service because they are in no way professional. Took nearly 2 months for them to fix a bed that they broke during install. And I ended up having to do the work! Ashley's Furniture is totally incompetent! If you don't believe me check their better business bureau rating BBB = F!
The worst experience on furniture ever. We purchase 2 beds and a dresser. Went twice to pick it up and they never pulled it and we leave 45 minutes away and they don’t want to pull it. This is stupid. We will never buy furniture from Ashley again
(Translated by Google) Terrible service from the worst I have ever experienced, the sellers are only interested in the commission and the administrative clutter is evident, plus the furniture is expensive and ugly. Terrible service from the worst I have ever experienced, the sellers are only interested in the commission and the administrative clutter is evident, plus the furniture is expensive and ugly. (Original) Terrible service from the worst I have ever experienced, the sellers are only interested in the commission and the administrative clutter is evident, plus the furniture is expensive and ugly. Terrible servicio de lo peor que he experimentado, los vendedores solo estan interesados en la comision y el desorden administrativo es evidnte, ademas lo muebles son caros y feos.
Check the prices online. They claimed they were giving 45% off but we found them on their website for over 60% off. When we tried to show them this they tried to offer us a manager discount that was worse then the online price. Why would you buy from a company that lacks integrity.
(Translated by Google) Very high prices (Original) Muy elevados los precios
Bought something for my sons new home, person helping me, not great or even good. Then we waited for someone to assist us with a pick up again for my son. Told to wait there, someone will help you, almost 15 minutes later, 7 Ashley's staff sitting or standing in the bullpin, eating cookies, talking, laughing, eating more cookies watching something on someone's computer screen. NOT OF THOSE EMPLOYEES OFFERED TO ASSIST OR GET SOMEONE TO HELP US. I was able to get someone from the floor to assist. He told me you need to talk to "the guys out on the warehouse floor"... I found the nicest person, "Jared" was extremely helpful, with a wonderful attitude, hands down should be working in sales with his customer services skills!! Promote Jared, Ashley Home Store!
Terrible experience. Bought a couch months ago and had to wait about 6 weeks for it to come in. Not a big deal. Then, I called the store to schedule pick up and was told I had to call the delivery line which the person didn't have. I called delivery and scheduled a pick up. Then I called back and let them know because of my schedule, I need to change to a delivery, I was told that i need to call the store because they don't have the same system. I called the store and was told I could have delivery by saturday which would be perfect for guests i was having. Then i started receiving calls from pick up to confirm. I called them to say, i changed to delivery and they said, they don't see in their system and i need to call the store. I called the store and was told they don't have any record of my delivery and now need to drive an hour to pay. Then they say they will do threshold delivery at no charge but will be 2 more week. So, I tell them the as i have told them all along I need by that saturday and because i didn't confirm my pick up, i missed the window. Was also told that nobody on the team would have confirmed a delivery to me. She took my address and confirmed my delivery and now I have no couch. I will NEVER shop here again. The customer is blamed and not valued and don't even try their chat function because they apparntly aren't connected to any information. I have never left a review like this in my life but this is a one of a kind experience and i am actually disgusted that i spent my hard earned money here.
If you want to walk in with $1000 in your pocket and be ignored go here. Not one person asked us if we needed help. We finally picked out something in clearance to be told we couldn't pick it up on Sundays or Mondays, our only days off. We don't live in the valley. We won't be back. The sales people need to load furniture if they can't be of assistance.
They have great prices and great staff. Nicole was amazing.. not pushy and full of knowledge.
Had a good experience and was well attended to. The only sad thing is i wish when i was picking out my set they had more coffee table top setting sets then the ones we saw, maybe ones with coasters. Otherwise i would recommend again.
Worst Place to buy furniture we ordered sectional in store they it will arrive in month and half and did arrive in month and half but the sectional color is completely different then what we ordered and when we asked the store manager she said there’s no difference between the the colors worst experience ever and store manager got worst attitude ever doesn’t care about the customer at all added pics in the bottom she said there’s no difference between them ordered the mustered saddle and received chocolate saddle and she said no difference
great customer service and variety of furniture
Great prices find david his awesome
Low grade customer servicer from store manager, rescheduled my delivery two times, and still not getting the complete order, i been trying to get hold on manager, left voicemail but no call back or anything, talk to associates who sell me furniture, he gave my message to manager regarding calling me back, but still no response back, worst experience with Ashley,
Derek salazar was nice and very friendly and helpful
I love the place they are really good things and people was really nice and helpful specially Jonathan he guide us to the right direction.
Rose was helpful, I was look around for a couch, she is very kind and helpful, then David was at the front desk was also kind and fun to talk too. It was the first time, that I have ever been there..
Making an appointment to pickup was a mess. No one picks call at store. Then your call goes to customer service which takes another 20-30 mins.
Well I went to purchase 2items at 350 each. They couldn't deliver a mirror because too big but it wasn't big , however beds and sofas are much larger. Or they will charge 100.00 dollars to deliver that's crazy only 30 min. To and from.wonr hi back.
I would tell you that I love the couch we bought but we are still waiting for it...2.5 months later. The "estimated delivery date" is a joke and don't bother calling customer service because it will either route you to the corporate customer service which doesn't align with what the store customer service will tell you. They have our couch in stock but we are still expecting a delivery in 12 days. I asked them if I could pick it up and they said they didn't have any appointments for 6 days. I understand that demand is high but after 10+ calls to customer service I did not hear one "I am so sorry" or "my apologies". This company is a joke.
I would give this negative stars if this was an option. This place is a joke. They do not care about their customers. We have been given falso information about a delivery date.
This is the worst service ever.I order 2 sets of matress, both queen.. 1 queen bed frame/head boars.. the bed frame came with wrong slats1 order cal/king bed frame, it came with just regular king.I call and complain they said it take too days to get back to me since the truck is out delivery.Make matter worst they didn't take my old head board and bed frame as they promise. They said thats not what the company does, but at the sale they promise to take all bed frame and head board out.. After my first complain when i call back they didn't want to talk to me again they put me on 30 mins wait.. overall my experience with ashley is they just try to make you sale and when something go wrong they do not want to fix it or they honor the contract.. i would not recommend this place to anyone
This is the worst service ever.I order 2 sets of matress, both queen.. 1 queen bed frame/head boars.. the bed frame came with wrong slats1 order cal/king bed frame, it came with just regular king.I call and complain they said it take too days to get back to me since the truck is out delivery.Make matter worst they didn&'t take my old head board and bed frame as they promise. They said thats not what the company does, but at the sale they promise to take all bed frame and head board out.. After my first complain when i call back they didn&'t want to talk to me again they put me on 30 mins wait.. overall my experience with ashley is they just try to make you sale and when something go wrong they do not want to fix it or they honor the contract.. i would not recommend this place to anyone
Wonderful service great prices👌🎉Erik & Rosa are the bedt🎉🎉🎉🎉🎉
I had never been to Ashley's Home Store before and I was pleasantly surprised. Their showrrom was more extensive than I expected. Since we were looking for a new dining room set we were pointed in that direction. Quite a variety was displayed and we gradually narrowed our choices to a few we really liked. Our sales associate, Derek, was very helpful but not pushy..We ended up getting a beautiful dining table and six chairs for great price. Very HAPPY!! Thanks Derek you were a great help.
I wrote a review couple weeks ago about a purchase I made 18 May it is 4 September and I still haven't had the other part of my order delivered I went into the store a month ago and spoke to Gerry the manager she promised that she would make up for the mistake that was made regarding the purchase the manager Told me please stop making calls to corporate you're making things worse I will take care of the issue but stop calling corporate which by the way corporate has not done anything they just say well we have nothing to do with what is done at the store we have no control over what's done at the warehouse it's very sad because I spent lots of money in the store buying furniture and it's not fair and it's not right for the customerThey keep blaming Covid for the changes but Covid has nothing to do with being a good person and having good customer care And honesty towards people that go in there and buy their product and talk with truth which by the way during the time I was in the store there was three different customers making claims one of the customers did not speak any English only Spanish she asked for help one lady that worked there Hispanic translated this customer was upset over same reasons I was... when the customer stepped back the employee turned around and told the manager I don't know what's wrong with this lady she is crazy she's psycho this is so unprofessional how dare they talk like that about customers it's sad horrible service ....so come to find out my purchase was on back order and that's why It has never been delivered but no one ever bother to called couple days ago and asked to speak to her come to find out she no longer works for this store so now I have a piece of furniture that no one knows about it's still on back order this is the worst worst please please people if you need furniture go somewhere at Ashley. This place only deserves negative stars
(Translated by Google) This is the worst furniture store the quality of the furniture on offer is very poor quality and the guarantees it offers never respond to the customer service center also they do not fully deliver the orders please do not buy there it is a scam ... I have proof They are not lies, take care and that it does not happen to you as it is frustration and stress to save a couple of dollars. Buy better at Costco a little expensive but safe (Original) Esta es la peor tienda de muebles la calidad de muebles en oferta es muy mala calidad y las garantías que ofrece nunca responden el centro de atención al cliente ademas no entregan completo las ordenes por favor no compre ahi es una estafa...yo tengo pruebas no son mentiras cuídense y que no les pase como a mi es frustración y estres por ahorrar un par de dolares compre mejor en Costco un poco caro pero seguro
Jeffrey Wright helped my family with our purchase of a mattress, box springs, sofa, loveseat and ottoman. He was very helpful and very knowledgeable, giving us excellent customer service. Ashley is lucky to have him as a sales associate. Thank you Jeff!
Great clearance prices in the rear of the Warehouse, although service can be a little slow, but worth the wait!
Came in multiple times and Jeff was always in top of his game and willing to help out with any questions I had. Thanks Jeff for the amazing experience!!! Definitely will come back when I need furniture!
The place is very beautiful but I drove 45 minutes with three kids to pick up the last part of what I bought and just so happens they crossed my name off for pick up and didn't even call me they gave it to the person right before me 🤯😡😤😠
Kids and I wandered around a bit just checking things out. We were approached about three times by people ready to assist us, which in my mind isn't too many or too few. Unfortunately there was no furniture which suited our jnterests, everything was pretty traditional overall. There were some very comfortable beds on display, and we were able to lie on many without any hassle, so we may buy our cozy beds from here. All in all, a good buying experience without finding what we were looking forz
Kids and I wandered around a bit just checking things out. We were approached about three times by people ready to assist us, which in my mind isn&'t too many or too few. Unfortunately there was no furniture which suited our jnterests, everything was pretty traditional overall. There were some very comfortable beds on display, and we were able to lie on many without any hassle, so we may buy our cozy beds from here. All in all, a good buying experience without finding what we were looking forz
TRASH!!!! they do not stand by their products, they lie, they won&'t fix broken items, you can&'t get ahold of customer service. I have been in an ongoing battle with them to replace a table for over two months and still continuing. DO NOT BUY FROM THIS COMPANY! The delivery drivers will lie to you for you to accept broken pieces so they can have you sign and take liability. Never again. TRASH TRASH TRASH. Cheap furniture. No customer service. They don&'t answer the phone when calling. I can keep going, but I think you get the point.
The customer service sucks. Robert from Ashley's call me to verify 11:15 , I get there and they can't see where I even spoke to Robert. The Manager Eric couldn't manage his way out of a paper bag . No problem solving skills. I wouldn't buy a match stick from Ashley furniture. Much less recommend them.after you spend thousands of dollars your just a phone number.
The day we bought our furnitures it was a chaos. We were in the store for almost 4 hours.. the guy that helped us was not very organized didn't really know what he was doing. We asked for other people to help us but nope that didn't happened. So now the delivery part I've been waiting for over a month and half for the bunk bed to get delivered. It was supposed to be delivered August 12,2020 so I confirmed it I was waiting for 4 hours and I get a phone call from some guy at Colton CA saying I won't be getting my bunk bed because I did not confirm my delivery I told him I had phone calls and I had texts. So he rescheduled me on Tuesday August 18, 2020. And I called the 800 number to confirm it and they're telling me they can't deliver on Tuesday so I asked for a manager because apparently no one knows when to deliver. So I spoke with the manager her name is amber she said she was gonna reschedule me for Thursday August 20, 2020 so I called yesterday to confirm again.. this time they tell me that I'm not on the list to get delivered so I filed a grievance because I'm Just going around circles. I called amber again and I told her that she never put me on the list and so she called dispatch saying it's supposed to get delivered by August 22,2020 so I'm hoping it comes this Saturday because this is ridiculous. I will never buy anything here again.
Nice location - clean, inviting. VJ was my salesman seems it was his 1st day and I was his 2nd customer. Enjoyed his patience- the manager could use some extra training in being patient when showing his employee how to move through finalizing the transaction (VJ 1st day) on the computer. The manager was rushed and you could feel his anxiousness towards employee. Overall my visit was pretty good -
Some of the prices. Fairly good customer assistance.
Go by stuff. I did. It’s my second round. I’m very happy. Thank u jacy
Store itself is fine, selection is good. But after having furniture delivered and misassembled and then having it to be reassembled by the delivery and assemble guys (which used power drills the entire time), they damaged the table we bought. I took pictures of the broken screw, a gap in the assembled product, and worst of all is that the table wobbles.... I know that the assembly people knew that it wobbled after the fact because I heard them wobbling it in the kitchen after they put it together. But of course it didn't say anything and when I noticed it I went outside right away and they were gone -- quickly.I called the Ashley store directly to let them know all the details; the recording said I would get a call back in 2 business days but never got a call back at all. It's been over 2 weeks... Wife and I are over it. We've accepted it for what it is. Needless to say we were extremely disappointed.
Marlene Serita and jerry suck as employees I&'ve been waiting for furniture since June 12 still nothing and they keep bullshitting with me worst experience I&'ve ever fucking had with this company. Jerry stayed on the phone and some other guy just sits on his phone doesn&'t welcome me or anything jerry sucks as a manager
Recently our family moved and discarded almost all our older major pieces with plans to slowly replace things. Stepped into Ashley and had a great experience. They have what your need and at affordable prices! Between the vast furniture choices and professional customer service, it was a great find.
This furniture shop is the worst to shop at . We bought a lot furnitures . Products are not complete you have to call them how many times just to help you . Delivery guys are the worst . How can you enjoy your furnitures when they delivered it was all messed up . The worst shopping experience we ever had . I do not recommend this store .
Grab a snack its a long one So let me start out by saying, I LOVE the furniture I purchased. Ive purchased my first living room set from Ashleys (southern california) 6 years ago and everything is still in fairly decent condition.So personally, me and my husband do not have the best credit, we were looking for a lease to own option and we knew our options were limited, after about 4 other stores and several hours later we decided to try Ashleys before we drive home (just over an hour). We walked in, and noticed an employee talking with an elderly woman, no problem we'll wait our turn, well she ended up walking away and he helped us. We explained out financial situation and he seemed hopeful, so we tell him what we want and start looking, and he started suggesting things we werent even talking about. Dont get me wrong, I understand that salesman mentality, cross sell everything, but thats not what we needed. It was like he kept assuming our living arrangements, we are moving into a larger house and needed to fill space rather he was showing us smaller space items, but again no big deal we just corrected along the way. BTW, yes with everyone wearing masks that was nice but it was very hard to understand everything everybody was saying, i felt myself getting confused ALOT.Anyways, we know productions were stopped due to covid so we asked right away how does the stock and delivery ETAs look, he did explain some items are on back order, so it can take 3-5 weeks BUT he's done alot of orders recently and products do show ETAs of just a week or 2, so that made us very optimistic. We applied and ended up going to the secondary finance option, and another gentleman came up and started to explain the option but spoke so fast, couldn't hear him due to the mask and he walked away.So we ended up picking out a living room set, extra rug, recliner, and a couple of bar stools, super excited and then we realized hey we're a little over budget with delivery and everything so we took off the barstools, no biggie we'll get them later. So now its time to do the paperwork, so we start that and our sales rep is at the computer and typing away and he needs the store manager (im assuming he was wearing a suit) and they start talking and amongst themselves stated they won't deliver to us, and after a few min the manager said, "this is gonna take too long im going to help "another sales rep" ill be right back" he was gone about 10 min came back and finished us up in like 5 min. We thought that was so rude since, clearly we weren't longer then the other transaction but dang, we heard you, what a way to make us feel bad. Anyways they start telling us the details, but didn't say anything about the delivery until we brought it up and hes like oh yea we don't deliver youll have to pick it up, why couldn't they tell us that when he first realized it, also we told our rep in the beginning where we live and he said no problem. So we have to pay delivery ourselves, instead of it being tacked on the bill and we would've made payments towards it. So we start doing our paperwork and we realized, after the delivery was taken off we could've afford the barstools, but it was too late for that now, it was just very frustrating, they didn't even try to include us in any of the discussions or decisions. And then after all the paperwork we are informed we have to do a down payment, nobody told us about that, oh and the furniture won't be ready for 5 weeks and our sales rep said, "well you know i told you itll be about 5 weeks", like yea you said that but you also said alot of things to make it not seem like that. Honestly, again I'm very happy with the pieces we picked, but the staff was not friendly at all, nobody says excuse me when trying to squeeze by, employees huddle and talk about their sales instead of saying hello, they don't disclose everything, they are too focused on making that sale then being personable. I was so over being there I just wanted to go home, ill most likely do business with ashleys again but I will not be going to that one ever again.
I stopped at the Ashley home and outlet store while driving home from a day trip. I had been looking at few sets online, and decided to stop to see if they had them on the showroom floor. They had the exact set i really wanted. Tavaris Jones was awesome (Im huge on customer service). He was able to answer all my questions, and assisted me with a purchase price i couldn't refuse. I made the purchase, and left the store with one of the best customer service experiences I've had at an Ashley store (made purchases at 3 other Ashley stores). I live 1 1/2 hrs away, but i will definitely come back to make another purchase with him.
Grab a snack its a long one So let me start out by saying, I LOVE the furniture I purchased. Ive purchased my first living room set from Ashleys (southern california) 6 years ago and everything is still in fairly decent condition.So personally, me and my husband do not have the best credit, we were looking for a lease to own option and we knew our options were limited, after about 4 other stores and several hours later we decided to try Ashleys before we drive home (just over an hour). We walked in, and noticed an employee talking with an elderly woman, no problem we&'ll wait our turn, well she ended up walking away and he helped us. We explained out financial situation and he seemed hopeful, so we tell him what we want and start looking, and he started suggesting things we werent even talking about. Dont get me wrong, I understand that salesman mentality, cross sell everything, but thats not what we needed. It was like he kept assuming our living arrangements, we are moving into a larger house and needed to fill space rather he was showing us smaller space items, but again no big deal we just corrected along the way. BTW, yes with everyone wearing masks that was nice but it was very hard to understand everything everybody was saying, i felt myself getting confused ALOT.Anyways, we know productions were stopped due to covid so we asked right away how does the stock and delivery ETAs look, he did explain some items are on back order, so it can take 3-5 weeks BUT he&'s done alot of orders recently and products do show ETAs of just a week or 2, so that made us very optimistic. We applied and ended up going to the secondary finance option, and another gentleman came up and started to explain the option but spoke so fast, couldn&'t hear him due to the mask and he walked away.So we ended up picking out a living room set, extra rug, recliner, and a couple of bar stools, super excited and then we realized hey we&'re a little over budget with delivery and everything so we took off the barstools, no biggie we&'ll get them later. So now its time to do the paperwork, so we start that and our sales rep is at the computer and typing away and he needs the store manager (im assuming he was wearing a suit) and they start talking and amongst themselves stated they won&'t deliver to us, and after a few min the manager said, &"this is gonna take too long im going to help &"another sales rep&" ill be right back&" he was gone about 10 min came back and finished us up in like 5 min. We thought that was so rude since, clearly we weren&'t longer then the other transaction but dang, we heard you, what a way to make us feel bad. Anyways they start telling us the details, but didn&'t say anything about the delivery until we brought it up and hes like oh yea we don&'t deliver youll have to pick it up, why couldn&'t they tell us that when he first realized it, also we told our rep in the beginning where we live and he said no problem. So we have to pay delivery ourselves, instead of it being tacked on the bill and we would&'ve made payments towards it. So we start doing our paperwork and we realized, after the delivery was taken off we could&'ve afford the barstools, but it was too late for that now, it was just very frustrating, they didn&'t even try to include us in any of the discussions or decisions. And then after all the paperwork we are informed we have to do a down payment, nobody told us about that, oh and the furniture won&'t be ready for 5 weeks and our sales rep said, &"well you know i told you itll be about 5 weeks&", like yea you said that but you also said alot of things to make it not seem like that. Honestly, again I&'m very happy with the pieces we picked, but the staff was not friendly at all, nobody says excuse me when trying to squeeze by, employees huddle and talk about their sales instead of saying hello, they don&'t disclose everything, they are too focused on making that sale then being personable. I was so over being there I just wanted to go home, ill most likely do business with ashleys again but I will not be going to that one ever again.
The greeting at the front is okay but the following around the store is annoying. The other lack of stars is that the price on the internet sometimes lower than the store price and the stalker(associate) gets aggravated when asked why its 200 less online but the managers special is the final price. This isnt a fake review, i was in the homestore in lathrop less than an hour ago. Who wants to buy fake wood for that price?
Worst customer service we have ever experienced. They delivered a dinning room table with no hardware to assemble it. We paid extra for them to assemble it. They told us they would be back within 7-days to assemble it. three weeks later, still haven't shown up. Refuse to answer our calls or return our messages. We went back to the store and got even more run around by the manager and sales person. They said we can't get a refund and they don't know when they will get hardware for the table. This is a nightmare
Must visit this store. Beautiful furniture. And thanks to Jeff on the sales floor we now have couches.. Ask for Jeff.
If I could rate a negative or a 0 star I would. Terrible customer service when it came to delivery. DO NOT purchase. The sales rep Tarun Singh guaranteed my furniture would arrive by the 22nd of July. Nothing arrived I called and called and now bottom line they are saying my shipment won't be complete until October. I spent over 10k here. They lie here so do not purchase anything. DAVID THE 'MANAGER' is very unprofessional as well.
If I could rate a negative or a 0 star I would. Terrible customer service when it came to delivery. DO NOT purchase. The sales rep Tarun Singh guaranteed my furniture would arrive by the 22nd of July. Nothing arrived I called and called and now bottom line they are saying my shipment won't be complete until October. I spent over 10k here. They lie here so do not purchase anything. DAVID THE 'MANAGER' is very unprofessional as well.
I'd give 0 stars if I could. There's no wonder why Ashley HomeStore has such poor reviews. Here I am yet AGAIN with a frustrating experience. My first purchase was a disaster with trying to purchase a mattress and adjustable base. (Delays, wrong items delivered, broken items delivered, incomplete parts delivered, techs broke items when delivered, etc.)So this time I just ordered a mattress online, thought it would be a simple straight forward process. It gave me a delivery date when I was submitting my order. The delivery date passed and no mattress received. I called to find out, they told me they don't know and that there's no delivery over the weekend when their website had given me that Saturday delivery date. Then they said they would call to check on the delivery on Monday and call me back. No one called so I called again, now they are saying they will not call to find out about my tracking until next Friday (week later). So I've been given conflicting info from their customer support as well now. And here I am now, with no answers and no mattress and no idea what's going on. This company is a joke! I thought I'd give them another chance but they've solidified my decision to not shop with them again. I definitely tell everyone to steer clear of this company. 5 thumbs down.
Walked in 5/24/2020 and spent close to 5k on a bed set with matress. Bed set arrived in mid june with no issue. Matress arrived a month later on 7/1. Matress as you can see in the pictures is defective. I went in 7/12 on my day off and complained. Geri Heath Sales manager took my complaint and she said someone would call me to schedule. 7/16 I get a phone call and got scheduled for 7/18. The day of (TODAY), no one showed i emailed Geri and called the store I was unable to get ahold of anyone. It seems as if once my 5k were taken all customer aknowledgement was out the window. I walked in to the store about 5 hours later after I emailed Geri about the no show and simply said I would like a refund on the matress but I would be keeping the set. I asked what the store policy was and at first she said a tech would have to come out and make sure it was bad and i agreed, then that's when things went left I told her getting ahold of someone was near impossible the phone number she gave me leads to no where and no one ever answers she didn't respond to my emails and she is at work bullshitting (she was standing at her desk hanging out with a coworker) mean while she can't return my emails????Oohhh BOOOiiii she was pissedddd. She took her mask off and began going off on how she's not bullshitting all her employees and customer are just staring at us because I told her yea you are bullshitting you can't email me back but I walk in and find you hanging out on the Salesfloor on a slow Saturday afternoon no customers in sight. Things got heated and we went back and forth for a minute (pretty shitty for a manager to do). Now I'm scheduled for Tuesday but at this pont I just want to do a charge back with my credit card company. If they had just admitted there fuck up and taken care of me with urgency but its been close to 2 months with a shitty mattress I cant sleep on. The matress was only 975 I just want my 975 and ill fuck right off to another company and never return.
Great service and product. We had an outstanding experience today with Jeff Wright from Ashley Home store. We went looking for a two seat recliner sofa. Jeff met us just inside the front door and guided us through the store. He was knowledgeable about all of the products and differences. He was very helpful without being overbearing or hovering. He also knew what inventory was in stock and what were expected shipping times for items that are ordered. He showed initiative when he encountered setbacks with some of the sales terminals, instead of making us wait, he found an open terminal to continue our order and not make us wait. He aquainted us with the current sales and their zero percent financing options so we could make a decision about just paying cash, or carry some if it in financing. We ended up with real leather sofa and a separate recliner for less than we were considering for a "leather like" sofa alone. Go see Jeff!
Walked in 5/24/2020 and spent close to 5k on a bed set with matress. Bed set arrived in mid june with no issue. Matress arrived a month later on 7/1. Matress as you can see in the pictures is defective. I went in 7/12 on my day off and complained. Geri Heath Sales manager took my complaint and she said someone would call me to schedule. 7/16 I get a phone call and got scheduled for 7/18. The day of (TODAY), no one showed i emailed Geri and called the store I was unable to get ahold of anyone. It seems as if once my 5k were taken all customer aknowledgement was out the window. I walked in to the store about 5 hours later after I emailed Geri about the no show and simply said I would like a refund on the matress but I would be keeping the set. I asked what the store policy was and at first she said a tech would have to come out and make sure it was bad and i agreed, then that&'s when things went left I told her getting ahold of someone was near impossible the phone number she gave me leads to no where and no one ever answers she didn&'t respond to my emails and she is at work bullshitting (she was standing at her desk hanging out with a coworker) mean while she can&'t return my emails????Oohhh BOOOiiii she was pissedddd. She took her mask off and began going off on how she&'s not bullshitting all her employees and customer are just staring at us because I told her yea you are bullshitting you can&'t email me back but I walk in and find you hanging out on the Salesfloor on a slow Saturday afternoon no customers in sight. Things got heated and we went back and forth for a minute (pretty shitty for a manager to do). Now I&'m scheduled for Tuesday but at this pont I just want to do a charge back with my credit card company. If they had just admitted there fuck up and taken care of me with urgency but its been close to 2 months with a shitty mattress I cant sleep on. The matress was only 975 I just want my 975 and ill fuck right off to another company and never return.
I spent over $3,000 dollars less than a year ago on sofa and love seat. I've tried multiple times to contact Ashley Customer service for service on a couple cushions coming apart!! Left messages ,emailed no call back. I continue to get the mailers and emails to get me to purchase more. Never again!! Sales is all over you till you buy!! Customer service, crickets!! Warranty is up soon!! Can't believe this is how they do business!!
I spent over $3,000 dollars less than a year ago on sofa and love seat. I&'ve tried multiple times to contact Ashley Customer service for service on a couple cushions coming apart!! Left messages ,emailed no call back. I continue to get the mailers and emails to get me to purchase more. Never again!! Sales is all over you till you buy!! Customer service, crickets!! Warranty is up soon!! Can&'t believe this is how they do business!!
There is lots of choices to choose from. The sales person Laarni is her name, was very nice and helpful towards us. We decided to buy a set of table, when making the purchase the manager, Vanessa was needed. She had the worst energy that I have ever experienced. I was very close to not make the purchase because of her. She was very unhelpful, you can seriously tell she does not care for her sales as a manager.
Was greeted immediately upon entering and discreetly followed by a saleswoman. The furniture was absurdly overpriced and then marked down. It's a great place to go try out and feel furniture before purchasing at a much lower price online. I took pics of the the names, styles, and prices so I could compare the prices at Colemans Furniture.
If you go to Ashleys furniture to buy anything, I do NOT recommend you buy the GBS insurance. We have had multiple items that they do not want to cover. WE PURCHASED OVER $6,000 in furniture plus the 5 year extended insurance on all of the items. We purchased the insurance in 2018 so only 2+ years & the furniture has turned out to be cheap made furniture that is falling apart. Honestly if you can afford to buy somewhere else you should, the staff member that helped us purchase the items even sent us a text to see how we were doing & to let us know they had sales coming up. We texted him back to let him know that GBS insurance was being difficult & he never responded. Just avoid them in general.
We had a great experience, from the moment we walked in we were greeted and this wonderful salesman greeted us and he took the time to help us find the right couch. He explained the different types of fabric and showed us couches that we may be interested in. We explained what type of couch we were looking for and he showed us different couches that fit our description. We appreciated Joe Mesa’s patience with us.
Very impressed with the customer service and professionalism.
Under staffed. Locked bathrooms. You will get lost. What's displayed as price may not be actual price. Deliveries are not well planned they said that they would deliver my bedroom set in 16 weeks! Yayeks.
Excellent customer service by Nelly
Victor was very professional to the point and politely help answering my questions. I would recommend all my friends to go to Ashley, ask for Victor tell him Ric sent you.
Joe was very friendly, helpful and patient with us through the process of looking and deciding on a living room set. We are not the easiest people to have to serve and he did such a great job of helping us come to an agreed style and color that pleased us both. Thank you, Joe, for helping us find that perfect set to fit in to our imperfect life. You're amazing!
Complete your orders. I ordered a sectional and waited six weeks for delivery. Called twice to confirm and was reconfirmed. Tried calling week of delivery on hold for over an hour each time before hanging up. Went to store instead to be told the order could not be fulfilled. NOT ONE CALL from them telling me this. Will never shop Ashley again.
Great experience shopping with the help of David! He was super nice and very knowledgeable. What I liked the most is that he was honest and not pushy at all. I would recommend him to anyone. Now hopefully delivery won’t be a problem. I do have a few weeks to wait until I receive my couch and kitchen set. I will update when I do! Thanks David!!
I'd give a -10 stars if I could. Sorry if this rambles but too much has happened over the past few months to say it in a perfect little passage. I ordered furniture for an entire house back at the beginning of May. I still don't have all of my furniture. I have had more delivery dates with failed deliveries than items that have landed in my home. When I call to complain to find out how they would like to remedy the issues, they are snippy and expect me to smile through it while they continue to provide incompetent services. I received a couch with power reclining seats with no power cords. I'm still arguing with them to fix the issue. I ordered bed sets for my children; where are the dressers? Oh I was given a delivery date when the furniture will not land in the warehouse until a week after? Total incompetence. I have been repeatedly told that they will call with updates. They don't call. You have to drive to the store to get a response. I live 45 minutes away. I have made about 4-5 trips to the store because they cannot provide answers over the phone. The delivery workers will destroy your walls when they deliver furniture and the store will not compensate you or give you a discount to make up for the damage. Don't order from Ashley. It's not worth it.
Excellent place huge inventory great HELP. CLEAN.
I&'d give a -10 stars if I could. Sorry if this rambles but too much has happened over the past few months to say it in a perfect little passage. I ordered furniture for an entire house back at the beginning of May. I still don&'t have all of my furniture. I have had more delivery dates with failed deliveries than items that have landed in my home. When I call to complain to find out how they would like to remedy the issues, they are snippy and expect me to smile through it while they continue to provide incompetent services. I received a couch with power reclining seats with no power cords. I&'m still arguing with them to fix the issue. I ordered bed sets for my children; where are the dressers? Oh I was given a delivery date when the furniture will not land in the warehouse until a week after? Total incompetence. I have been repeatedly told that they will call with updates. They don&'t call. You have to drive to the store to get a response. I live 45 minutes away. I have made about 4-5 trips to the store because they cannot provide answers over the phone. The delivery workers will destroy your walls when they deliver furniture and the store will not compensate you or give you a discount to make up for the damage. Don&'t order from Ashley. It&'s not worth it.
In May decided to go in store Biggest mistake ever I purchased new bedroom set for myself also three bedroom sets for my children I still haven't received all of the furniture I've had three or four deliveries still missing some they keep rescheduling they never told me they were back ordered I also bought with promotional rate which didn't happen I called corporate corporate says I have to call the store I called the store the store takes if not an hour and 30 minutes to answer or no answer whatsoever.. And whatever delivery service company to use horrible the first one but all the furniture in boxes and second time wrap in some cloth looking thing looked use the guy was rude they didn't put my Furniture together hardware nothing I had to call corporate it's just horrible Where communication from beginning to the end No one wants to except responsibility for nothing it's very sad poor customer service I thought when Jerry the manager called me that she would be interested to hear what I had to say she sounded like she was annoyed and didn't care very disappointed the whole response about them not keeping their word for their "promotion" they had going on They didn't keep their word their response was it was a miscommunication. And on top of that I still have furniture that has not been delivered and won't be delivered till end of July that I purchased in May. I don't recommend anybody to go and buy from Ashley think twice.
There was a good selection of furniture and the salesperson Nichole that we worked with was very patient and helpful.
My wife and I went to Ashley’s looking for a sofa and a loveseat. I had a pretty good idea what we were looking for as I looked it up online already. We were greeted by Maria and she offered her help. I told her we wanted to look around and she stayed back as to give us privacy to discuss issues. But she always stayed around so when I had questions she was always there to answer. I thought that was very professional of her. We did buy what we were looking for with her help and she handled the whole sale in a very professional manner. I was very pleased with her help. We got nice discount too. I highly recommend her services. Ask for her when you visit the Lathrop store on Harlan Rd.
It was a great shopping experience. Wonderful collection at a reasonable price. Jeff and the store manager ( Erick) were very helpful . Jeff was quite knowledgeable about the products and assisted us with great patience. We are old Ashley fans and even today we walked out satisfied for the service and products we bought. Ashely continues to be our number 1 choice in home furnishings.
Impossible to get through to schedule an order pick-up. We have been calling for 3 days! I have also not been able to get through to customer service.
Purchased 4 chairs @ $100 a piece, that was with their 40% cash discount. Got home to get more reviews on the chairs to find out they were sold in pairs for $109. Over charged by $200+, promptly called and they priced matched it. Their kiosk even said they were $180 without discounts, so make sure to check online and DO NOT TRUST THEIR KIOSK for the proper pricing. Always check online and request those prices if you must come here. Use the store to find what you like and tell them sells people to back off before they cram numbers in your face which makes it appear they are getting you the actual price and not an inflated in store price. Plus they implied I couldn't get the in store discount if I didn't buy the protection plan. Wanted $100 to ship them aswell, when online shipping was free with a 10% discount.
Great selection, with the 30% off deals we scored a good deal.
Ashley pricey That is not a outlet.
Very nice furniture great prices
Friendly staff. Very helpful
No customer service was extended 😕
Do yourself a favor and do not even bother dealing with this company! We were remodeling our kitchen and looking for a new dining room table so we thought we would check it out. We found a set we liked and they were offering 30% off regular price. The price of the set was on the back and my wife added up to get rough cost. We purchased a table and 6 chairs. They added additional charges for delivery and care but we didn't catch the price difference of each piece mysteriously increased by $50 until we got home. I asked my wife if she was sure and she said yes, but I wanted to check online to make sure before going back. Well the on line price for the set we paid over $2600 in the store was $1700. $900 difference for the same exact set coming from the same place! They even charge per unit for the chairs when the online charged as set of 2. We go back to the store and point out price difference online and also that they had displayed vs what actually charged. The manager came up with an excuse that because of being closed for COVID19 the price inadvertently wasn't changed. Gave them benefit of the doubt since they said they would credit back our credit card $800 and we would receive a call from a 909 number within 48 hours. Well 48 hours came and went and a week came and went and never received a call back. We tried to contact customer service and was on hold 3 times in excess of 20 minutes and went to voicemail promising a call back. No call back ever. Tried chatting online with the agent 4 times and was finally connected and chatted over an hour online for them to tell me the store has to issue the credit and they will email and get back to me in 72 hours! Enough is enough I cancelled completely and waiting for credit or filing a la
We had been told it is a good idea to make an appointment prior to our visit. When we got there we immediately were met with a sales clerk, a good thing since it was really busy. Nelly, helped us find what we were looking for. Excellent service, and we left extremely satisfied. Recommend an appointment. Enjoy your shopping!
I like that Erick listen and help me. Find the frames i needed to complete my room..
If I could give no stars I would. I ordered a dinner table and 4 chairs online for $1200 last Friday. I received a confirmation number for my order. Our card was charged 1 cent, then that was retracted. I have been trying to call the customer service number and the store itself regarding my order as the estimated delivery is tomorrow and our card still has not been charged or any confirmation emails, nothing. There is no tracking information, my phone number isnt recognized, nothing. I have tried for hours the last couple days to talk to anyone about this. Waiting on hold to have my call disconnected due to waiting in the question too long. The message us feature does the same thing. We have purchased more that $4000 worth of furniture in the last 8 months and will never shop here again!! We have had nothing but excellent service with every single item ordered with Wayfair. Every time I have called wayfair I have not waited more then 5m on hold. Ashley furniture is not worth your time or money. Horrible customer service.
How is this place still in business? I ordered a mattress online after much reviewing and comparing, based on the fact their website stated the stores were closed due to COVID-19. It arrived 8 days late in a tightly packed box that was incredibly small for a coil and foam mattress. Even 48 hours later it did not inflate to a usable mattress and clearly doesn't have coils. I began contacting customer service just 2 days in, as I read their instructions on the 3-day limit. Today, 4 days later, I still have not had any of my 10 calls answered, a return call for any of my 7 voice messages nor a response from any emails through their help system. To boot, their phone tree disconnects you after holding for just 15 minutes. Only buy or order from this organization if you know for certain what you're getting.
How is this place still in business? I ordered a mattress online after much reviewing and comparing, based on the fact their website stated the stores were closed due to COVID-19. It arrived 8 days late in a tightly packed box that was incredibly small for a coil and foam mattress. Even 48 hours later it did not inflate to a usable mattress and clearly doesn&'t have coils. I began contacting customer service just 2 days in, as I read their instructions on the 3-day limit. Today, 4 days later, I still have not had any of my 10 calls answered, a return call for any of my 7 voice messages nor a response from any emails through their help system. To boot, their phone tree disconnects you after holding for just 15 minutes.Only buy or order from this organization if you know for certain what you&'re getting.
I had the gigantic task of furnishing two apartments for our business. I tried to do it online and it was just so overwhelming. I had an appointment with Maria at the Lathrop Ashley furniture store and she was a professional all the way and got my order processed for both apartments in a little over an hour .... complete with delivery dates, insurance, and no hassle payment Options. Thank you Maria! I will use you for all my furniture needs both personnel and business from now on. ~Lisa Rigsbee
Regretfully, I have to give Ashley Home Store a one star rating. We have been customers of Ashley's for almost 2 years. Our bad experiences started when we purchased our new living room set. Along with the purchase of our new set, we purchased the protection plan. Having young kids, we new how important it was to protect our new items. About a few months later, we found ourselves needing to have the coffee table repaired.... kids spilled nail polish remover on the top. The repair took about 3 months due to poor communication. When it was finally repaired, the damage is still noticable. About a year later, we made another purchase of a bar table and that experience was easy....we already new what we wanted because we found the item online. Fast forward to now. This latest experience is the reason I am writing this review. I purchased a new bed almost two weeks before daughter's birthday. It was meant to be given as a gift. My first complaint is the bed itself came in 3-4 shipments. Once I thought I received all of the items to put together the bed, I realized I do not have the headboard board. It is the night of my daughters birthday and I can't put together her gift. To us it still wasn't that big of an issue. Si decided to check all of my emails to see if I had a shipping confirmation or tracking number for the headboard and I found nothing. Over the next 3 days, I made several attempts to reach customer service via phone and their online chat. On the fourth say, I was able to get ahold of someone who told me the headboard wasn't shiped and wouldn't be shipped until May 16th! I double checked my emails and I received no confirmation stating the fact. I had to cancel that purchase... online purchases are separate from in store purchases...and go in to an actual store to repurchase the head board. During that purchase, I was told the headboard would be ready to pick up on May 8th after which I would have to call and make an appointment to for pick up. Well, I just called and was informed I cannot pick up until Wednesday if next week, May 13th! Mind you, I live 3 miles from their Lathrop distribution center. These experiences have made me decided not to purchase from Ashley's ever again and that really sucks because I like their furniture.
So here we go again. Wife wanted this certain bed set. Ashley was the only one that had it. We met John the salesman. Nice man. Down to earth. We ended up buying the entire set. Here is where it went downhill fast. The bed set was delivered to find out the headboard was damaged in numerous places. The bed did not come with proper bolts so they couldn&'t put it together. The nightstands are cheaply made. The dresser was damaged and repaired with a stupid staple. Are you kidding Ashley&'s? Another area was taped to hid the blemish and painted over. I rejected the whole order. The delivery guys were nice and cool about rejecting the whole order. Matter of fact when the delivery guy called the Ashley call center, the call center told the delivery guy he noted the rejection and hung up on the delivery guy. This was Ashley&'s premium bedroom set. Nothing premium about it. Maybe premium junk.
So here we go again. Wife wanted this certain bed set. Ashley was the only one that had it. We met John the salesman. Nice man. Down to earth. We ended up buying the entire set. Here is where it went downhill fast. The bed set was delivered to find out the headboard was damaged in numerous places. The bed did not come with proper bolts so they couldn't put it together. The nightstands are cheaply made. The dresser was damaged and repaired with a stupid staple. Are you kidding Ashley's? Another area was taped to hid the blemish and painted over. I rejected the whole order. The delivery guys were nice and cool about rejecting the whole order. Matter of fact when the delivery guy called the Ashley call center, the call center told the delivery guy he noted the rejection and hung up on the delivery guy. This was Ashley's premium bedroom set. Nothing premium about it. Maybe premium junk.
I got some new furniture when they deliver it was all damage now i have to wait two more weeks on top of all the time i already wait to recive this damage ones... last time ill buy something from this company again.....
Would of not even given them one star bit no option. Alberto flores will bs u so u buy just to come out and find out that him and his store are a bunch of liars. Dont ever buy a bed through them let alone furniture. I deal with a lot of customers myself and I will make sure to tell and share with everyone I know or come across. Bs store
Day light robbers in the open. I am surprised how they are still in business in America. Never ever trust this store.
Had delivery scheduled for 3/28, received confirmation email with time frame. No call no show. I've spent almost 6 hours on the last 2.5 days trying to get a hold of someone. finally got a hold of a rep only to be told delivery dept is closed Sunday/Monday and I would need to call back. Supervisor came on the line and said she would contact them for me. So angry and disappointed, where is my couch????
People please reciew these reviews before getting suckered into purchasing ANY furniture from these thieves. I purchased a sofa and loveseat combo leather recliner seats for close to $5k. From the get go these recliners have made some God awful noises to the point that we are unable to recline our seats. I have had technicians come out and are baffled that we still can deal with these couches. When I called Ashley they informed me since it wasn&'t a mfg defect that they couldn&'t do anything about it. I&'m sorry how is this my defect? It has been occurring from day one and I was told to put conditioner on it and the noise would dissipate after a few weeks. Well even after 2 bottles of leather condition the noise is so loud we can&'t even open or close our seats; especially in the evening when our kids are asleep. Ashley you are the one who manufactured this set so anything wrong with it is your problem NOT mine. Do not buy from here... this is your warning!! I wish I looked at Yelp before I had purchased.<a href="/redir?url=https%3A%2F%2Fyoutu.be%2FiO-UbUkdh8g&s=6c27052b5f08649226f4ee9e5f9d6c858d3bf83f20dee98b287094acb5ef0a01" target="_blank" rel="nofollow">youtu.be/iO-UbUkdh8g</a>
They gave us an estimated pick-up date and we went to pick-up our item 2 days later. When I arrived they told the item was on back order and was to arrive later in the day. They scheduled me to pick it up 3 days later. We called and filed a complaint, then a mana6returned our call. We requested a refund and they offered to give us someone else's order because it wasn't being delivered for another week. I went back and 65 minutes because they were having a break or a meeting. Meanwhile, sitting on the dock with employees all around me using foul language and inappropriate words to each other, what an experience, last time shopping there and wouldn't recommend them at all, service is horrible.
Awesome experience visiting this outlet and furniture showroom.
Extremely poor customer service. First, they didn’t set up my sectional correctly ... called a few minutes after they left, but they couldn’t come back to fix till 1 week later. Second, tried to reschedule an item we had to pick-up, but not NO ANSWER for 2 days!!! Than called the customer service line, on hold for 17 minutes to get some who says her name was Kelly and tell me she couldn’t help me ... WOW!!! So I called our sales guys and left a message in regards to getting a refund ... yes, called me right back and helped.
I'm going to start by saying my issues have been with the delivery of my furniture, not with the actual store. I'm clarifying this because apparently, the store and the warehouse/delivery are completely separate and don't seem to communicate. We purchased numerous items from the store and had them delivered to our home. Upon examination, we realized one of the barstools didn't match the other 2. You can tell it's supposed to be the same, but appears to be manufactured somewhere else because there are slight differences (the fabric is a slightly different color, the padding is different, the height is off.) A technician came out and we showed her the differences. She put an order in for a new one to be delivered and put a note in the system saying to not bring warehouse stock. This particular chair was already assembled when we received it and the other 2 weren't, so she thought that might be the issue. I received notification of a date and time our new chair would be delivered. I called multiple times on the day of delivery, because it was nearing the end of our delivery window, and I hadn't heard anything about the delivery. I was reassured my delivery was on its way. Not much to my surprise, the delivery never showed. I called the next day and they said sorry the delivery driver was running behind and that's why my item was never delivered. They told me that I am supposed to be notified if my order isn't going to be delivered. However, I never was, even though I called multiple times and spoke to different people all assuring me it was on its way. Flash forward a few days and my chair is set to be delivered again. This time the delivery actually shows up. However, the chair doesn't match again!!! I contacted customer service again and they told me all they are able to do is email the warehouse about this issue and then they will contact me about setting up another delivery time. My concern is that I'm never going to be able to get 3 chairs that actually match. Every department seems to be completely separate, and there is no direct communication. It seems as though customer service has just washed their hands of the situation. I asked to speak to a supervisor, but was told there wasn't one available. It's extremely unfortunate because the store has some really beautiful furniture. However, I won't be recommending them in the future just based off of the delivery/customer service issues. Some of our friends bought from them right before us, and also had issues with delivery. Please Ashley Furniture improve your delivery and customer service!! Communication is key!
The original purchase was great. But the scheduling is horrible for delivery. Items were back ordered and not delivered on time. Also, the customer service was horrible when trying to address damaged items.
We got a really good deal on sofa and loveseat today. Last Sunday we bought a mattress for a hell off a price. Shauna was our sales person. She was great.
""""""""stay away from ashley's furniture"""""""" purchased bedroom set and when delivered had cracks and chips on the wood. we have asked several times to replace unfortunately, no one has returned our phone call or email.we were told too bad, they cant do anything about it!! please stay away from ashley's furniture big scam
Service was terrible!
My wife and I went in there yesterday to look around for couches. Eva helped us look for the perfect couches that we wanted. If they didn't have the color we wanted in store she showed us a variety of couches with the colors we were in search of. She was very helpful and honest. She wasn't pushy at all to make a sale and she didn't hover at all like I have seen in different furniture places. She was there when we had any time of questions. Her customer service was amazing. If you're interested in looking for furniture or any type of household items for your home, I 100% recommend going to speak to Eva !
They deliver two sets of couches, and a vanity. And the couches had a hole on the bottom. Called and they came out to fix that. The day we got the items we ordered. The vanity was missing parts. It's been over a week and we still haven't received the parts we need to for it. When they came out to fix the bottom of the couch. We told them the other couch is not reclining back correctly and the guy had an attitude. Saying he is not going to fix that. We called the number and told them. I won't buy anything else from them. We aren't the first people to have problems with them!!
Terrible customer service
Buying online is better. The local stores/ warehouses need to improve their telephone customer services. Having to wait for someone to answer the call and getting hold for another 30 mins only to get hang up is inappropriate. This always happened to me in Lathrop and Modesto stores when I needed to return/exchange or cancel an order.
First and last time I will buy from ashleys still waiting for my fourth barstool to be delivered since December, I'm being charged for a barstool that I haven't yet received, so buyer beware!! Still waiting for them to return my call!!
Great Customer Service and large furniture Selection
TERRIBLE EXPERIENCE! If i give 0 STARS i would!!!The minute i walked in the store the vibe was off... when we were greeted when we first came it was an awkward hi how can i help you guys today.... then we began to look for furniture and you see the associates doing NOTHING but standing around on their phones or gossiping.. very unprofessional!!! Not to mention I wanted to lease some furniture and NOBODY even knew how to do it.... So i went through the application an additional 2 times then they finally figured out... by this time i been in the store over two hours.... and the way they went about the whole process, showing no urgency or any type of care. I returned my furniture and will NEVER SHOP there again.
Big sale. Never ends. Interest free. For long time. Half off. Always. Cya soon. I will be here. With a smile. On my face.
I ordered 2 couches and a kitchen island was told it would be delivered today from 3 to 7 pm so I waited till 7pm with out a call they would be late then I called and was told it would be delivered 10 to 11 pm sorry my son is 5 years old and goes to bed at 8. So no discount or anything canceled order. Horrible customer service!
BEYOND HORRIBLE. If this review actually had a star rating, it would get a million NEGATIVE stars. Save yourself a headache and tons of time and DO NOT purchase anything from this store or from Ashley unless you are going to physically walk out of the store with the item. ZERO CUSTOMER SERVICE and they absolutely do not care about providing the merchandise AND when you try to resolve problems they just screw you around. We ordered $5000 worth of furniture and were told that it would be about 6 weeks. I told them when we purchased it that we would not take a partial delivery. They called no less than 15 times, sometimes twice a day, to try to schedule a partial delivery. Told us that we were causing them problems by not letting them move our few pieces of furniture out of there gigantic warehouse facility. They even LIED and said that it was all there, but when I told them to go ahead and come to deliver, but if the guys could not show me the backordered item that I would not accept it....so they decided not to come. Now we are 90 DAYS OUT and they cannot even tell us when our furniture will be here. We have tried numerous times to talk to the store manager but that has been REFUSED. We physically went into the store 8 days ago and CANCELLED the order. We were told that a refund for our deposit would be processed in 2 days. It is 8 days later and we have not received the refund, nor have we been able to get hold of anyone, after talking to 4 different people and locations (central billing, customer service, corporate, and the Lathrop location) to fix the problem. THEY ABSOLUTELY DO NOT CARE. We are going to be forced to dispute the charge through our credit card. On top of that, they held the amount on our Synchrony account, and it has not been removed, which is preventing us from buying other furniture. This is a HORRIBLE location, with staff who have zero customer service skills, and the corporate offices have been equally TERRIBLE and NOT HELPFUL. DO NOT BUY FROM THIS STORE OR ASHLEY.
It is truly amazing how an entire store can come together to create the worst costumer experience. I purchased from Ashley Furniture and I will admit, the salesman was very good at portraying a proper image in an effort to persuade me to buy a very expensive set, but as it turns out, it was all a COMPLETE masquerade. (more on that later) On the day of my scheduled furniture pickup, I arrived and was immediately given a taste of the day to come. The greeter was unnecessarily rude when I told her I was there for a pickup. I was put off by this but I didn't really think much of it yet. I had arrived 30 minutes early in an effort to be timely but when my scheduled pickup time came, I was told it would be approx. 15 minutes late. I thought that was fine, 15 minutes isn't too bad. But after those 15 minutes, I was once again told it would be 15 more minutes. I understand these things can take time and I patiently waited. Once again, I was told there would be a 15 minute delay, and it was becoming apparent that this was their new company mantra "15 more minutes!" "15 more minutes!" Well "15 more minutes" turned into 2 hours of waiting for a furniture set that I had already purchased and paid for. I saw the salesman who sold me the furniture and he wouldn't dare even greet me. I don't expect Ashley Furniture to treat me like a celebrity, perhaps some basic friendliness would go a long way, but it shows the disregard for a person after they've made their buck out of them. And my experience isn't a unique one, there were at least 20 other people waiting for furniture as well, and the lack of organization was astounding. I would like to say, however, the man helping with loading the boxes was extremely helpful and friendly and his coworkers could take a few lessons in dealing with customers from him, I believe he was working from hours 3-6 on 2/8/20. He was the only one on that staff who was helpful and friendly. Unfortunately my entire experience was still soured by the rudeness from others and the lack of time management and organization. I would give 0 stars if I could. TLDR; -unfriendly and rude staff -waited 2 hours after our scheduled pickup time -treated like trash after they know you have completed your purchase and paid
We had a very good review for Ashley's home store today sales lady was right on time. Her name is Miss Keisha. She made sure that the the items were there. She made sure that whatever we asked her and she answered it. We had a very good visit
Maria did an excellent job walking us through a range of possible solutions to our needs. Informative, helpful, patient, and competent she is a true asset to the Ashley team.
Great place for furniture " lots of stock and great customer service
I was happy to shop at Ashley Outlet I got a great deal and I saved money on my purchase I will Definitely come back 👍
Worst place to go for furniture, I went in on 1/18 to buy furniture, spent over $2500 on a living room set, girl who was helping us, ASHLEY, you can tell all she wanted the the credit, first of all she didn't explain anything, after deciding what couches I wanted, she tells me "walk around the store and figure out what pieces you want,(coffee tables and decor) she says take a picture of Sku and bring to me when your done, ok..... after everything she tells me she said you can pick up your delivery on 1/24, 1/24 my appt in Lathrop was at 10am, I arrive at 940, check in, sat in waiting area for 1 hour watching guys play with the tape and drag there feet to pull items and throw them, finally they tell me my order is ready, I go check, it's the WRONG COUCHES. I tell them and they tell me you have to figure it out on your own and call Modesto store, so I call and get transferred to the "sales manager" who has no sense of urgency or making things right, I tell her, I'd like for you to pull the cameras and see what happend that day, where we sat and decided which couches we wanted, she tells me sorry we don't have cameras in our store. This place is TRASHH TRASH TRASHH save your money people go else where trust me!!!!!!!!!!!!!!! Trashhh!!!!!
Worst place to go for furniture, I went in on 1/18 to buy furniture, spent over $2500 on a living room set, girl who was helping us, ASHLEY, you can tell all she wanted the the credit, first of all she didn&'t explain anything, after deciding what couches I wanted, she tells me &"walk around the store and figure out what pieces you want,(coffee tables and decor) she says take a picture of Sku and bring to me when your done, ok..... after everything she tells me she said you can pick up your delivery on 1/24, 1/24 my appt in Lathrop was at 10am, I arrive at 940, check in, sat in waiting area for 1 hour watching guys play with the tape and drag there feet to pull items and throw them, finally they tell me my order is ready, I go check, it&'s the WRONG COUCHES. I tell them and they tell me you have to figure it out on your own and call Modesto store, so I call and get transferred to the &"sales manager&" who has no sense of urgency or making things right, I tell her, I&'d like for you to pull the cameras and see what happend that day, where we sat and decided which couches we wanted, she tells me sorry we don&'t have cameras in our store. This place is TRASHH TRASH TRASHH save your money people go else where trust me!!!!!!!!!!!!!!! Trashhh!!!!!
The Absolute WORST experience I've ever had!!!!!!!I ordered an expensive bedroom set from this pos Modesto store. When they first dropped it off, we noticed all these scuffs, and handle prep holes all over the drawers looked very tacky! It looked as if they were trying to hide the holes with just white fill in. One of the drawers was broken, and the other drawer wouldn't open properly. Low and behold we called to get assistance from the Modesto store where we spoke to this woman who treated us horrible on the phone, absolutely rude, and unprofessional! She tried to tell us we had no warranty on our account, I explained to her that there's a year warranty and she finally figured it out, she rudely kept insisting that we had no warranty. so they sent us a drawer and told us to install it?!?! I called them and told them it was the wrong drawer, so they sent another one , guess what wrong drawer again, finally on the 3rd drawer they sent we left it in the box for the technician to install, we let him do his work with the hope, we would finally get to use our expensive bedroom set after 8 months of problems from Ashley.... he comes out and tells us to take a look at the drawer he installed...!!!! I said for starters it's the wrong color drawer again!!!! Wrong size , handle completely unleveled, how does this guy not know what he's installing he's a technician!! Now he tells us he didn't notice all that, so he will order another drawer for another technician!!!! 10 months in now, and still no resolution, I call corporate after hearing nothing from Ashley, they tell me an exchange will be reviewed and they will contact me. 13 days go by no word from corporate, so I call them again and stay on the phone for 55 minutes, I get a lady who treats me as if I'm an idiot, says they have no record in their systems of me or my wife?!?!? She then hangs up on me!!! I get back on the phone again for an hour in 5 minutes of waiting again!!! Pissed at this point beyond annoyed with this company, I get through they tell me to send pictures so I do, 4 hours later a manger named stacy calls me and tells me they will do the exchange, and that they're sorry about the lady hanging up on me they schedule me for Jan23rd(today) GUESS WHAT THEY MESSED UP AGAIN!!!!! I took the day off from work and they flaked on the delivery, Modesto Ashley Home center is the absolute worst I spent a lot of money in the store, I recommended my family to the store and they had the same issues and they ordered 7,000 dollars plus at Ashley, delivery problems, rude customer service, unprofessional attitudes, they're nice to you when you're in the store and they want you to buy!! Please everyone stay away from this store worst buying experience ever I will never shop here again!!!!!!!!!
If I could give no stars I would. Horrible service. They don't keep their appointments that they require you to make. They have one person pulling orders at the last minute. If you make an appointment expect to wait at least 2 hours for any help. They are incredibly unprofessional!!!
My salesman was top notch. I have been so stressed out about purchasing new furniture for my new home and was patient, understanding, and very helpful.
(Translated by Google) very friendly staff (Original) Muy amable el personal
Helpful salespeople without being pushy. Quality of furniture is mediocre.
We had a GREAT experience at Ashley HomeStore. Ashley, our sales representative, provided professional service, was extremely knowledgeable about the products, and thoroughly explained the specials they currently have. While we initially were shopping for a living room set, because of Ashley's excellent customer service, we purchased a 6 piece living room set, full master bedroom set and dining table set! Highly recommend Ashley!
My order was partially deliver. I have purchased my dining set veterans day and have not receive the rest. Found out, the rug were discontinued and was not aware until I called. The placemats, on other hand they don't know what's going on. I went cancelled the rug and the placemats. The furniture is nice but all other service is SUCK.
Definitely not an outlet! Overpriced furniture when you first enter the store, then when your finally reach the "outlet" section, your face drops as it is completely filled with broken pieces and dirty stained sofas.
Great selection and customer service! We bought 2 coffee tables, 3 end tables and a 5 piece dining table set!
Wouldn't let me pick up my items even though they were in stock that I purchased then I couldn't make my next appointment to pick up my items which were in their warehouses so they sell them to somebody else way to go a holes... I went on Christmas Eve and they made it right
Expect a huge wait if picking up furniture, especially without an appointment. Expect 1.5 hrs with an appointment
Still staying at the one star. Second time for delivery of the dresser and the drivers took it off the truck in a box and the dresser looks to have been completely dropped at the warehouse. It was split on the top of the dresser and in the middle. Again looks like I will have to set up a delivery for ANOTHER dresser that replaces the two damaged ones sent. Did not sign for them and told them to take them back. It might seem enticing to get furniture from this store at a discounted deal but from the customer service, from the store(now I have included them as well), to the warehouse, to their customer care it is pretty disappointing. If I had to do all over again I would go somewhere else.
After having our furniture taken off the truck three times due to overloading. Waiting for what would be 6 weeks for our sectional that we were promised in 2 weeks, we made arrangements and set an appointment to go pick up the furniture from the warehouse in Lathrop. We live in Reno NV. By this time I have taken time off work and now will have to take another whole day. So we arrived at the warehouse to be told that they had no record of us making arrangements or no record of our 10:00am appointment. 3 hours later they managed to find out furniture and pull it so we could load it on our truck. No apologies, no let us see what happened or what they could do to fix the problem. We were just pushed aside and told to wait. 10 hours later we arrived home. At this point I’m afraid to open the boxes!!!
Horrible. I have been told three different days and times my sofas were to be delivered, and I STILL don’t have any furniture.
Horrible experience!Bought a sofa online on Black Friday. E-mail confirmation said delivery was 12/19/19. Called to confirm. Told delivery was scheduled instead for Wednesday 12/18. Received a phone message on Tues 12/17 saying the delivery was scheduled for Thursday 12/19. Was told to call a number to indicate I had received the message--did that. When called next day to confirm said delivery was now Jan, 2. I called the morning of the 18th asking about all of the confusion. Was told that I would receive a call back after delivery department had been reached. Didn't hear back so I called at 4:45 same day. Was told that I would receive a call first thing Thursday (19th) to confirm delivery. Not knowing the actual delivery date I left work early to be here for the sofa. Never received a call back and there is no sofa. I will NEVER do business with this place--ever!!!
waited over 40 minutes to be served. unlikely to buy from ashley again.
I just want to share my bad experience with Ashley in Manteca or Lathrop. They wasted our time and money. You can't contact this store directly. Our first delivery didn't get delivered. We have to keep going back and forth to this store because you can't contact them at all. Second delivery attempt, we waited past 1 hour their delivery schedule and all they have was 1 bar stool. Three weeks of waiting and this is all we got. Called the delivery department and we were told that only 1 bar stool is due for delivery when we were assured by the Manager at the store that we should be receiving all of our items. This is shocking. Please save your time and effort money . This store is not worth your time. There are a lot of furniture stores out there who can deliver you customer satisfaction and no disappointment.
We have never been so disappointed in furniture as we have the loveseat wke bpught. We had to pay over 1600.00 and called to exchange our loveseat the very 1st week, but the lady told me, we do not exchange. Rediculous! I got a hold of better business beauru, but still nothing! Both my husband and my back hurts ever since we bought this loveseat. Money down the drain!!!
We have returned 4 times dinning room set and left 4 message for store manager vanessa to call back, never did she call back. Worst service and product. I WILL NOT RECOMMEND IT.
Super dissappointed its been 1month still my bed frame is not yet deliver they schedule nov 27 but only the dinning table was deliver..
DO NOT ACCEPT YOUR ORDER IF INCOMPLETE Had some furniture delivered on Aug 28. They forgot the shelves and door knobs on a TV stand. The delivery guy said he would have it shipped, so a month goes by and nothing. Then I call their shipping department in Lathrop and the phone operator says "we have nothing for you." So I place a parts order and that shows up about a month later and it's the hardware to assemble fore-mentioned TV stand. Not the shelves and door knobs. I call the shipping department in Lathrop again and finally get someone who is competent, she has the correct order shipped. It finally arrived today Dec 2. And of course after all that one screw for a door knob is missing.They'll probably have a replacement at a hardware store. SMH
It was a horrible customer service they said they call and I never received a call
Just received delivery of a bedroom set we spent thousands on today. To say I'm super disappointed is an understatement. I was so excited to receive a brand new bedroom set and so disappointed to see that EVERY piece was damaged upon delivery. Paint was chipped and furniture was gashed. Did they send a floor model? Seems like it. Or a second hand set. See pictures and judge for yourself. Not sure how this crap passed inspection. Then after the delivery team left, the warehouse calls to say they could not deliver one of the nightstands because it did not pass inspection. Wooooow. Must have been shattered into a hundred pieces for them to say that one couldn't be let through. The bed rails were so badly damaged that we refused delivery on it. Then the idiot delivery driver calls on two separate occasions after he leaves to say he has our delivery. So disorganized. He can't even keep his deliveries in order. Will go down to the store to attempt to resolve the issue but again- can you really trust them? Not sure.... will update after I speak with the manager. 11/21/19:After visiting the Ashley store, we agreed to having another complete bedroom set delivered to us a week later in hopes that it would be in good condition. Unfortunately this set was also delivered in unacceptable condition. After being let down yet again, we had enough pushed for a return from Ashley. The return process took so long and we faced so many obstacles getting our money back. Since we had spent $4,000 on the set, we persisted and after many phone calls (literally 10+ calls) to both the Modesto store and the fulfillment center, we *finally* got our money back just barely a couple days ago. So completely disappointed because when we placed the order I was pregnant and we had high hopes for having our bedroom set up prior to me delivering our daughter. Well my daughter just turned a month old and we still have no furniture.
Just received delivery of a bedroom set we spent thousands on today. To say I&'m super disappointed is an understatement. I was so excited to receive a brand new bedroom set and so disappointed to see that EVERY piece was damaged upon delivery. Paint was chipped and furniture was gashed. Did they send a floor model? Seems like it. Or a second hand set. See pictures and judge for yourself. Not sure how this crap passed inspection. Then after the delivery team left, the warehouse calls to say they could not deliver one of the nightstands because it did not pass inspection. Wooooow. Must have been shattered into a hundred pieces for them to say that one couldn&'t be let through. The bed rails were so badly damaged that we refused delivery on it. Then the idiot delivery driver calls on two separate occasions after he leaves to say he has our delivery. So disorganized. He can&'t even keep his deliveries in order. Will go down to the store to attempt to resolve the issue but again- can you really trust them? Not sure.... will update after I speak with the manager.11/21/19:After visiting the Ashley store, we agreed to having another complete bedroom set delivered to us a week later in hopes that it would be in good condition. Unfortunately this set was also delivered in unacceptable condition. After being let down yet again, we had enough pushed for a return from Ashley. The return process took so long and we faced so many obstacles getting our money back. Since we had spent $4,000 on the set, we persisted and after many phone calls (literally 10+ calls) to both the Modesto store and the fulfillment center, we *finally* got our money back just barely a couple days ago. So completely disappointed because when we placed the order I was pregnant and we had high hopes for having our bedroom set up prior to me delivering our daughter. Well my daughter just turned a month old and we still have no furniture.
Very disappointed with this location. I've been a customer with Ashley furniture for a long time but this location was horrible. I had purchased furniture and had a delivery date for a sunday, they had called and texted to confirm the delivery and it even said it on my receipt. But TV hey never showed up for contacted me that it was not coming. I spent the whole day waiting for it. I and when I asked them about it and showed proof they still denied it. Very poor customer service jow they dont want to refund me my money and are giving me the run around.
This is an edit to a review I posted a couple of weeks ago where I messed up the name of the person who assisted us...his name was OMEGA, but I called him Ego...so I am correcting my error here. Apologies to this talented man! “This couldn't have been an better experience! From the minute we walked in the door, Omega greeted us with a winning smile! We were told how things work, and he turned us loose to look without feeling like we were being stalked! This is just the kind of furniture shopping experiences everyone should experience. At Ashley HomeStore Outlet, these things are paramount...customer care, knowledgeable friendly staff and lots of furniture options at prices we could afford. Omega has a gift for pulling a room together with suggestions, by carefully listening to what your needs are. He even helped us visualize by sketching out floorplans, based on what we saw and liked. What more can a customer ask...we felt valued! Thanks Omega and team at Ashley HomeStore Outlet. I know this review might sound like some Marketing firm wrote it, but in all sincerity, we are just extremely satisfied customers. G & G”
My wife and I recently purchase a couch and within a week we noticed one of the legs was damaged. Ashley sent a technician and he told my wife and I Ashley would have to replace the couch because it was un-fixable . We’ve waited for two weeks and not heard back from Ashley for further notice. Today my wife called and they advised her that the technician put in the system he would come out a second time to fix it because they did not give him enough time. The tech did not tell my wife and I this in person he said it was not fixable . Ashley is now refusing to come out and fix the couch leg placement including they are indicating there is no refund policy . We are stuck with a Broken couch . They are. Refusing to help.
This couldn't have been an better experience! From the minute we walked in the door, Ego greeted us with a winning smile! We were told how things work, and he turned us loose to look without feeling like we were being stalked! This is just the kind of furniture shopping experiences everyone should experience. At Ashley HomeStore Outlet, these things are paramount, customer care, knowledgeable friendly staff and lots of furniture option at prices we can afford. Ego has a gift for pulling a room together with suggestions, by carefully listening to what your needs are. He even helped us visualize by sketching out floorplans, based on what we saw and liked. What more can a customer ask...we felt valued! Thanks Ego and team at Ashley HomeStore Outlet. I know this review might sound like some Marketing firm wrote it, but in all sincerity, we are just extremely satisfied customers. G & G
Nelly at Ashley Home outlet store was the perfect sales associate! She was patient, knows her product line, organized & a total joy to work with. Excited to get our new furniture delivered to our new house!
Personal ok to delete or eyes.
I bought a recliner from them and customer service was excellent.
The in store experience was excellent. I wish I could give them 5 stars. However, I have to take into account the delivery service which is terrible. I am not blaming the salesman. I believe that he told us what he believed was true. He told us that Ashley does not offer haul away service. I began to say thank you very much for your time, but we need a store that offers haul away service. Then they told us that they would be happy to set up haul away service through their private contractor for $225. We said that would be fine. They told us the furniture would be delivered and hauled away on the 17th of the month. The day came and no one showed up. My husband called them. They said there had been a mix up and it would be the 24th instead. Fine. The 24th came and someone delivered the furniture, but would not haul away. My husband called the private contractor who agreed to haul it away for $75. Thank you Ashley. You saved us $150 after a whole lot of hassle!
Today was a horrible experience with Ashley delivery and most of their customer service representatives in store do not care, they just say sorry and that is it. They do not know how to make up for their mistakes. We had to adjust/rearrange our schedule for the people who will deliver our dresser and mirror. Also, they do not know what is the accurate status of the item, if they have it in store and if it was a back order that’s why they could not deliver it on time. Something is really fishy going on in their inventory system since they gave us different information about our order. They could not keep track the right way. I’d say they are awful with their inventory. Anyhow, I had a delivery window today between 10-2pm, no one showed up and not a single courtesy call to give me an update. I called customer service to cancel the order and get a refund however, I was told I had to go in store. Take note, we paid the item in cash and they wouldn’t give us the same type of refund. And it will be in a form of check and it will still have to go through a process: waiting for someone to call us to process the refund and then after confirming we still have to wait again to receive the check. Hilarious. Ashley people wake up, time to change your awful system!
Made an appointment and it did me no good I waited an hour and a half to receive my items
Great in store Customer Service. Then the delivery service took a face dive. My delivery was scheduled for 1-4pm Friday afternoon i received 7 automated calls changing my time to 3-7pm. I changed all my plans to accommodate the new time. We cleared out the room for all the new items. It was 7pm and no delivery i checked my tracker to see how far out they were it showed stop 12 of 13. I said we will go to dinner after they get here. 8:15pm no furniture. I check the status again and it states they are at stop 16. I call customer service and the driver no one has answers. I continue to call the driver 25 times by this time it is 9:30pm 2. 5 hours past my scheduled delivery. I do not Get a call back from the driver and dispatch is now closed. I call Ashley as soon as they open i have been placed on hold for 1 hour then again 45 mins then 1 hour and now going on 45 mins still on hold. I have spent over 3 hours on the phone trying to get answers. They gladly took my money with no problems. I would not recommend this company to ANYONE!!!!!!! This is the WORST CUSTOMER SERVICE!!!!!!!!!!
We worked with Nelly this past weekend to get dining and living room furniture. We were so happy to have worked with her. She was professional, listened to what we were interested in, and explained the buying/delivery process very well. The outlet had so many options to look at which was nice to see options in person vs. online. Overall great experience and thank you Nelly!
Just received delivery of a bedroom set we spent thousands on today. To say I'm super disappointed is an understatement. I was so excited to receive a brand new bedroom set and so disappointed to see that EVERY piece was damaged upon delivery. Paint was chipped and furniture was gashed. Did they send a floor model? Seems like it. Or a second hand set. See pictures and judge for yourself. Not sure how this crap passed inspection. Then after the delivery team left, the warehouse calls to say they could not deliver one of the nightstands because it did not pass inspection. Wooooow. Must have been shattered into a hundred pieces for them to say that one couldn't be let through. The bed rails were so badly damaged that we refused delivery on it. Then the idiot delivery driver calls on two separate occasions after he leaves to say he has our delivery. So disorganized. He can't even keep his deliveries in order. Will go down to the store to attempt to resolve the issue but again- can you really trust them? Not sure. . . . will update after I speak with the manager.
What a horrible experience this has been we bought a bedroom set and a living room set, what is wrong with this experience 1. The first delivery was rescheduled so they didn’t stay true with the promise of the delivery date 2. When the first delivery arrived the living room set was wrong and all the pieces of the bedroom set were damaged or broken ( I gave them another chance) 3. On the second delivery the living room set didn’t arrive and some of the pieces of the bedroom set were damaged they send a technician to fix them and he said that he could not fix them so I should get and even exchange that has happened yet 4. On the third delivery guess what they got the wrong living room set again and no exchange on the damaged pieces DO YOURSELF A FAVOR AND BUY YOUR FURNITURE ANYWHERE BUT HERE I AM PRETTY SURE THEY HAVE A BETTER QUALITY ON THE FLEA MARKET Ashley Furniture what a joke
Don't trust their dispatch team. How do one item get prolonged and damage 3 times in a roll. I had to go into store team was helpful but I was upset and cancelled item.
Rence was awesome! I went in to get some ideas about the furniture I wanted to purchase and they went above and beyond for me! I am extremely satisfied and happy with my purchase. His manager was also just as kind and accommodating! I need to furniture two more bedrooms and the kitchen nook and will definitely return to see them again to finish off my home.
A little pricey for me... The quality couches I like run $6000.00 for couch and love seat😳
The only thing that I am not happy with them is that they never told us about the No Return policy. I bout a sectional and it was a three piece so I wanted to return one of the three pieces for something else and they told me about the No Return policy. I don’t mind but I wished I was told about the No Return policy!
Honestly feel sad to have to write this review. Been buying Ashley furniture for about 20yrs. Every piece I own is Ashley. Bed rooms dinning rooms living room on and on. This store is a joke then they make the warehouse look stupid along with them. bought a bed set frame mattress and box spring for my daughter scheduled a date to pick it up myself from Lathrop. Rented a truck get to Lathrop Modesto never made a date with the warehouse even though they scheduled me a date for pick up. Then they waved the delivery fee because of the money I spent for renting a truck. When the bed was delivered no mattress or box spring. instead said I own $75 for a finance change when I paid cash. Nobody you call can help you to deal with this company customer care is a joke won't talk about anything with you because they don't have recorded lines. My wife talked the David store manager he was supposed to get back to her 15-20 mins . Nothing I called 2hrs later David refused to get on the phone. Must have been on the floor making more major mistakes. So they put on another beaut of a liar Daniel. I don't know how many biblical names I gotta talk to till something gets done right. I'm gonna call back and it gonna be Moses next. Daniel never call me back either. Mean while my daughter has no bed to sleep on. Unbelievable how a simple adding on another to tomorrows delivery ends up being so hard to do. I was mad at the warehouse then realized they are on their game it's the stores that make them look bad. Angelique at dispatch added my items on to the nexts days delivery and fixed my issues. Thank god for her. She should be manager seems like the only one who had it together. Angelique you are my hero Thanks a lot definitely appreciated she gets 5stars . every since I moved to Modesto customer service has been a joke. So welcome Ashley you're gonna fit in out here just fine.
Although the furniture is beautiful this store is THE WORST to order from i ordered a 14pc couch and table set in july 3rd they didnt deliver the couch until August. Then they tell me my tables got damaged in transit and wouldnt be to redelivered until mid sept. ANND they gave us the wrong rug and told us they would send us the right one and never did and my lamps came with no hardware for the shades they bounced us around to 3 different sales people and my order is still not right. . WHAT A MESS!
poor customer service. Asked for regional manager number to lodge complaint. The sales clerk gave me the wrong number. Got it from another store. Furniture is great, delivery guys were awesome. Go to another store not the outlet.
Do NOT buy a mattress from Ashley's. I purchased a Stearns & Foster mattress from Ashley's and within 30 days after delivery, both my side and the side that my husband sleeps on caved. Looked as if there was a 3 foot wide hump in the middle of bed. Ashley sent a tech out to investigate and he said it was a defective mattress and was way above Ashley's perimeters for being defective. He told us that I should hear from Ashley within 3 working days. On the fourth day I called and they indicated that they have determined that the mattress was not defective - case closed and that the tech that came out must have been new and wasn't familiar with their policies. I am very, very angry. This mattress will not last a year!
Very disappointed on their policies. If your purchase is not for delivery, the furniture does NOT come assembled. I'm not going to mlm purchase a $700 dresser to build it myself.
Large showroom, friendly sales people, excellent service and great prices!
I went to buy a frame for bed. The bed was totally bad. After a week I went to complain to the store . Manager was very rude and unprofessional. She not was helpful. The store has the worst custumer services. Tha was my first time to buy something from Ashley home . And will be the last one. I will never buy anything from there. Good luck the store if the have business. Because always been empty. .
Great deals Fantastic Customer service and wide variety of things to pick from. My rep Mr. Rence Moore was knowledgeable professional and personable. Great experience.
Pretty big, clean, neat and well-maintained.
After spending a lot of money on a 14 piece living room set and waiting almost a month to receive all our stuff they still forgot 3 tables. We specifically waited almost a month so ALL the items would be in stock and delivered at one time. No. That didn't happen. The tables that apparently are super popular were still not in stock. Which we would have totally understood had a phone call been made to tell us there was a delay. But apparently no one monitors that stuff. Oh and if you call the store phone number and they dont answer in 60 seconds your call is routed to a call center in Los Angeles which you are on hold for someone to answer there as well for up to 10 minutes. And you can only reach the actual store if you hit option #2. So needless to say it's been a little frustrating and annoying. But 2 stars cause I love my couches at least ******we got our table and 2 out of 3 were scratched.....UGH. But......thanks to Brittany and me knowing to hit prompt #2 to actually get through to a human at the store I wanted the problem is being resolved. She immediately ordered new tables for us and is going to do an even exchange. Cross your fingers these arent scratched. Brittany was kind and professional.
Over priced, over rated, Delivery guy delivered broken furnature, Took a screw from another part of table for and made a terrible fix, said nothing and left. One week later and still battling Ashley for replacement or fix. OUR 2ND TABLE WITH ISSUES, JUST PLAIN BAD BUSINESS!!
This place is a joke. From the stores and the way they price everything to customer service after they bill you for all the items but don't give all to you. And yes we checked the packing slip vs what i took and they knew they shorted me but the new guy made a mistake. A mistake that now means i have half a couch after paying a couple grand cash over a week ago. They're unorganized and the local locations are too censored on their system capabilities like being able to credit their mistake to give me my other half a couch that is sitting in their warehouse i just drove over 45min to for nothing. I will do everything i can to keep people from going to Ashley Home. Its not worth it.
I purchased e set of tables nothing but really poor customer service and quality never fixed don't buy furniture from this store
Good customer service. Helpful but not pushy.
Customer service very good...but looking for more modern look...one with class tables all shapes...not into country..😳😳
Really nice show room. Very nice customer service. Went to pick up our new table. Very nice experience
Expensive. Better to shop the online website
Do NOT buy home accessories here. We have bought numerous large home items such as a dining set and most recently a bedroom set. We bought lamps to accompany it. When purchasing we were never told we couldn't exchange or return anything. When the lamps didn't look quite right I went to take them back a few days later and the lady I dealt with (after I stood in front of them for 10 min with no acknowledgement) was really rude. She made a point to say the receipt said I could not return which is fine but the problem is you don't get it until AFTER you purchase. So disappointed with the service. I will be sure not to purchase with them and instead go with the numerous other locally owned stores that sell Ashley products.
The delivery was on time. They assembled our bedroom set quick. When we check our headboard it was cracked by screw-in hard from the back.
If I could give this experience with this company a 0 I absolutely would when I came in to the store absolutely no one said hello to me nor acknowledged me that's when I should have ran but no I ended up ordering a dinning table and tv stand mistake mistake mistake My dining table was supposed to be delivered on a Thursday they gave me a time frame come to find out the timeframe got changed about three times and they confirmed the delivery without my approval they just showed up at my apartment with the changes they had made at the time I was at work I couldn't get up and leave I told him to give me 20 minutes to get to my house they said no that they had a lot of orders and they had to go didn't see my dining table for about close to two weeks called the company no one could track it down call the Modesto location asked to speak to a manager manager was too busy once I got a hold of the manager he never called me back I had to call him And check on what exactly was going on with my furniture finally receive my dining table almost 2 weeks later TV stand we waited two months to receive this item because they did not have it in stock well we paid it in full waited two months to the day of delivery I get a call letting me know that my TV stand will not get delivered because it has a part missing and it is defective never again will I come here nor I will recommend this to any of my friends horrible horrible experience
The delivery was on time, furniture looked great and the guys who delivered our furniture did a great job bringing it in and setting it up.
Never ever will I shop there again. Bad customer service, bad delivery schedule. Are not willing to help a customer. Please make sure to read and understand their non return policy. Don t receive delivery if Items don't look correct.
(Translated by Google) Bad service thieves liars (Original) Ladrones mal servicio mentirosos
It was a great experience having Shauna. Show my husband and I around the store. Helping us find the perfect couch set. We’ll be back soon to buy more furniture in the future.
This has great Customer service The assistant manager Brittney and Ashy they both helped us they were wonderful! Patient! So so helpful! Britney was so knowable she knows her stuff! Good place to buy furniture Ashley outlet Patricia
Checkout this joint... I would highly advise looking in the clearance room. Good deals. Great outlet store.
My experience with Ashley Furniture in Lathrop was by far the worst experience I have ever received. When you have a retailer advertise that they pride themselves on customer service and they seriously fall short of that advertisement, you wonder how this place is still in business with how they treat people. I had ordered a mattress, with a box spring and headboard and footboard, pretty simple right. Yeah not so simple. My original delivery date was 8/10/19, that was due to things being on back order. I had purchased my stuff on 7/21/19. I received my delivery time between 9:15 – 12:45. I received a call at 12:15 telling me that stuff isn’t coming due to items being on back order. I lost it. After talking to 6 different people and getting the real story, the rails were damaged, and they wanted me to schedule another day for delivery. They finally tell me that they can get me my stuff on 8/19/19, I said that is unacceptable and I have already been inconvenienced for their mistake. They finally were able to move up the delivery to 8/13/19 to 3 -7pm (irritated) the delivery guys unload the bed and start to put it together and they realize they don’t have the legs to the headboard. Seriously how do you not have all the pieces to the merchandise that was purchased, especially after I was promised by several people from Ashley that it would be there. I am will never shop at Ashley Furniture ever again, and those that I have told about my experience will not shop there either. This is poor customer service and they did nothing to make sure the problem was fixed or dealt with when they first new there was an issue. All they could say to me was I am new, and I am sorry, they could not get me my stuff sooner, and they wanted me to wait several days for a new delivery day. I have since asked for a refund since I have refused the delivery. I will not support this business, mainly for how they treat their customers after you have purchased their furniture. It is ridiculous what you must do to get ALL your furniture. You received better service from the independents furniture stores and that is where I will be taking my money. I don't want to even give a star to this company but I am forced to unfortunately. The star actually goes to how fast I got my refund.
Nothing special. Less choice.
Great prices for furniture
DO NOT SHOP HERE OR ORDER DELIVERY I ordered a couch in store here and signed up to have it delivered. They have changed my delivery date THREE times so far. I have called off work to be home for delivery and they have now for the third time changed dates/times at the last minute
(Translated by Google) Q beautiful products for the whole house (Original) Q hermosos productos para toda la casa
Tremendous experience with Maria. She was equal parts: kind, knowledgeable, enthusiastic, patient and sincere. We had a pretty fair idea of what we were looking for, and Maria honed our selections and curated the perfect package for our needs, our desires and our budget. This store in particular is quite expansive and has a terrific selection to choose from. We were incredibly satisfied with our experience and we highly recommend working with Maria.
We ordered a mattress, couch, and dining room table. Mattress delivered first time delivery guys got it dirty sent it back. 2bd time no mattress cover was on the truck. So sent it back again. The delivery is a joke! You can't pick up items yourself which is a joke. Have to reschedule and each time is like 2 weeks longer. Don't buy from here. It's a complete joke
The Lady at the gate was Nice
Buy at your own risk!!!! Spoke with our sales rep Victor who sold us the bed frame that said would fit with a Tempur-pedic mattress. three months in with this bed frame and mattress and it's trouble every night. Tempur-pedic has a big gap with the bedframe and hits our wall EVERY SINGLE TIME. spoke with the store manager David. . . what a waste. He was all full of crap giggling not taking it serious not his first rodeo hearing a customer say that they don't want their mattress or bedframe. After you sign that delivery it's yours not matter what! do not purchase here you are literally putting your life at the line.
Bought a couch and bookcase and paid for delivery. We were Promised it to be delivered in the morning and were informed it would be delivered in between 8:15am @ 12:15 pm on a Tuesday.... the text they (Ashley) sent said the time can not be changed... well the the day before an automated call said it had been changed to the late afternoon... We had in formed Ashley we work during those hours and they needed to keep there promise.... we have been given the run around....
Very unprofessional and rude customer service I visit to 18290 Harlan RdLathrop, CA 95330 in July 2019 to buy dining set I spoke to Rosie she told me to they have special 50% today so I Choose the set And my total was $600 after the 50% off when I confirm the total she told me oh it’s a little different so she’s charging me 150 extra so I talk to the manager he’s name was Chris hinton that’s what he told me was totally unprofessional Instead of helping me he told me to get out of the store with my family and making racist comment on my race I have to leave the store without help and I call customer service to make complaint but instead helping me the Representative told me I can go to different store I will never recommended this store to anyone go somewhere else where at least people treat you like human.
I'm giving this location of Ashley's one star because of the customer service i received after purchasing a living room set. The manager at this location was very rude in fact. His assistant or another employee that has no power apparently to do anything told me that the manager would contact me before the end of the day 7-15-19. I received no call from anyone. Oh yes Kari/Carey, and I quote "If you do not get a call from the manager by the end of the day. You can call me a liar on google." That's exactly the kind of people that they have working at this store. I never came in irate anything, regardless of the treatment that was getting during the process of my issue with them. Cooperate will definitely be getting wind of this situation as well. The only person that i can say was always pleasant and helped anyway she could. Her name is Keah. By time i talked to her i was already done with talking with anyone else but the manager. When opportunity for to speak with him. He shut his door and sent the Kari/Carey. This is the manager they have a running a business. Very sad.
Very friendly and helpful
Omega and the rest of the staff were very helpful and professional. I’ll continue to come back to this store for all my future furniture needs.
There costumer service is poor when it comes to returning an item that is damage.
Omega is awesome.
Kari Rankin was friendly, fast and AMAZING!!! Thankyou for making our experience so much fun! Cant wait to get our table!!!
If I could have it a negative -10 I would. Called to check on an item sales person said it was on the floor. I drove over an hour to find that they did not have it in their store. They also were going to price match from the online price well that didn't happen either. Spoke to the manager David the price was now $125 more than the on line price. I guess you get what you you pay for poor a
It's an outlet, so they really try to push the floor samples first with huge discounts. Large showroom, sales staff is ok.
Nice furniture but make sure you set aside several hours to make a purchase. The employees do a whole lot of walking back and forth from computer stations to their supervisors to clear the purchase/price. Just to buy a couch set we were there 2 1/2 hours. As complicated as buying a car and expect to sign a ton of papers too 🤷🏻♀️.
I went in to Ashley Furniture and worked with Omega. Awesome to work with, very personable and knowledgeable. Transaction was very smooth. I would definitely recommend him. Thanks again Omega.
My sales representative Ashley was wonderful and helpful. She did a great job answering all my questions, and explaining each of the different types of recliners without being pushy or disrespectful. She definitely made choosing a perfect recliner easy and pleasurable. I will be back because of the awesome service I received.
Friendly, knowledgeable, and patience are qualities hard to find, David exhibited all these when providing service and sales to my wife and I! Thank you David for a great experience in the Outlet!
Maria C was fantastic she answered all questions that were asked and very helpful in helping with our purchase
Everything was great got a great deal I always leave furniture stores feeling zi paid to much but not this time
Maria C was amazing! She is so helpful and kind. She was not pushy she let us look around and answered all of our questions.I highly recommend Maria C at Ashley Home in Lathroo
This is our second time shopping at this location. Jeff is our go to guy. He really gave us great deals on our purchases. Definitely will be coming back.
My family and I had a wonderful experience shopping at Ashley Home Store located in Lathrop, Ca. I asked for help and immediately received great assistance from a very courteous and knowledgeable sales personnel , David Cruz. We will surely look for him for our future home furnishing purchase.
Very bad customer service. Zero starrrrr . I never go back there. For the first time I wanted to do a make payment so I went to the store and asked them for help and one of the associate in customer service told me here is not a bank to take payment. When I talk to the manager she said can you tell me how we supposed to explain to customer that we don't take a payment. I was like . . . . very bad experience.
Our sales associate idelis was amazing! Above and beyond and kept our daughter busy while we handled all the paper work. The sales manager was also great!! Can't wait for our new set to get here. Thank you!!!
Great furniture store with a huge selection. However, I wouldn't consider this an "outlet" store, even with the clearance section in the back. Nelly, the sales associate who we interacted with was so patient and kind, answering our numerous questions (and there was a lot of questions lol). We came for ideas about what we wanted to and definitely left very informed. So many beautiful furniture sets, tables/chairs, lighting, decor and bedding/mattresses. Definitely can't wait to go back. Highly recommend!
Over priced and we've been waiting over 6 months on hardware for a cabinet they delivered days late and didn't have all the hardware for..then sent wrong hardware...and a replacement for a broken wall clock they promised.
Very disappointed, sign says "Outlet" basically a regular store.
Awesome
Taylor is awesome. Great customer service. Pleasant, professional and straight to the point no price surprises. Awesome deal. This is my second time purchasing and I never had an issue. Will definitely purchase again.
Sonia ensured I had a great experience at the store, enjoyed my time at the store thanks to her willingness to go the extra mile.
Sonia was so helpful! It's a long time since I've had such great service. And she's so glam!
Sonia G. What an amazing customer service rep! I had lots of questions for her and she was able to help me with whatever I needed ! Thank you Sonia for your help you are such a lovely person to talk with 🙂
Sucks they need to bring back Levitz from the old school days
Yesenia was such great help!
I purchased furniture from the store. The salesperson was great and I was happy with my purchase. Then I got a phone call from the delivery side of their business. They scheduled a Time for the particular day that I chose for delivery. 2 days before the delivery they change the time on me without discussing it at all after I had already made arrangements to be there during the original time they scheduled. I guess they don't consider my time valuable. when the product got here I noticed one of the items was not in a box. I asked about it and they said that they checked it for damaged. Once they brought that particular product inside the house I noticed it was cracked. So I had them take it back. I have tried for several days to contact the general manager of the store and he does not respond or make phone calls. I called the store again today and I was told that he only calls customers on Tuesdays. We'll today is Tuesday and I never got a phone call. Completely disrespectful and does not value their customers at all. I would not purchase any product from the store and I am a longtime Ashley customer. oh and by the way I still have not heard from them on the item that was damaged and when I will receive it. I also purchased some lamps and they were all scratched. Really really cheap product. You have been warned. Take your money somewhere else someplace where they will appreciate it.
Lourdes is amazing!
Nice furniture and a great variety to choose from.
If I could. . . . negative -10 I would. Called to check on an item sales person said it was on the floor. I drove over an hour to find that they did not have it in their store. They also were going to price match from the online price well that didn't happen either. Spoke to the manager David the price was now $125 more than the on line price. I guess you get what you you pay for poor customer service
Wonderful staff! Keiah helped us make the best purchase decision for us and was extremely friendly and helpful. We'll be coming back!
Nice store classy
Vanessa was so nice and helpful!
I left the store feeling extremely satisfied with my purchase and with the overall experience. A special thank you to Sonia for making the process seamless and being very detailed when addressing my questions/concerns. I will definitely be back!
I went to Ashley 's outlet to get ideas, and I have to say, the customer service was a top notch. The lady who helped us (Sonia) not only was polite, but very helpful and knew the job. It's really nice to meet dedicated employees like her that make a search more fun.
I arrived at the store very confused in what I wanted to buy and thanks to the seller who helped me with such kindness I found exactly what I needed I am very happy with my purchase and very grateful with the excellent saleswoman Lourdes Ponce 💜 Thank you very much i will be back soon.
I have a great experience talking to Sonia. She made sure to answer every last question I had and was very kind.
Customer service was great. Sonia was very helpful and was willing to help me with the questions I had and was giving me positive and honest feedback. Great attitude and great customer service.
Sonia’s customer service is top notch!
Sonia at your Lathrop location is the best! So helpful and knowledgeable! Super sweet and went above and beyond! She’s a keeper!
Nice selection! Thanks Sonia for helping me choose! I will be back soon! :)
Hi I really enjoy your Customer service rep. Sonia! She’s very kind, and always willing to help others, she works so hard at her job, she’s always willing to be a team player and always tries to do whatever task is set before her. I think she everything that a boss looks for in his or her employees 😊 compassionate, helpful, kind, generous... :)
Great service. Vanessa was nice and respectable. Gave me everything I needed to know and made the process very easy! Would definitely recommend her to friends.
(Translated by Google) She is a very kind and attentive girl with Clients. Very charismatic and always with a smile on her face. The furniture is of very good quality and different styles. (Original) Es una chica muy amable y atenta con los Clientes . Muy carismática y siempre con una sonrisa en su cara. Los muebles son de muy buena calidad y estilos diferentes.
Who else is here because of Sonia's great service?
Enjoyed my experience at Ashly’s furniture, Vanesa offered great customer service
Sonia from the Lathrop store is literally the best customer service rep in the world.
Great place, Vanesa offered great customer service from start to finish. Highly recommended
Great customer service. Sonia was very helpful and will for sure be returning
Sonia was very helpful and made my customer experience great!
Great experience at Ashley Furniture store. We were taken care by Shawna who was phenomenal in explaining the products. She took time and was very patient. We ended up buying more than what we went in looking for. Great experience over all. I would definitely recommend Ashley’s furniture. They have great collection. If you can’t find your furniture set here, Chances are you won’t find it anywhere. Would definitely go back for our furniture needs. Shopping experience as it is supposed to be.
The rep Yesenia P. made our experience great! She was very helpful and has great customer service. Because of her I will definitely come back again.
It was nice to walk into the store to be greeted by a smiling Sonia who was enthusiastic and helped with any questions we had. Loved my experience!
I definitely recommend Ashley home store to furniture you home... they have a wonderful team to assist you. I highly recomen you Vanesa Garcilazo, she has a great customer service skills.
I shopped for furniture at Ashley store in Lathrop. The young man Jeff ,was not only knowledgeable but has a Great Smile and personality. It made my shopping experience enjoyable . Thank You.
Yesenia was knowledgeable and incredibly helpful. The showroom is layed out nicely and very clean.
Vanessa Garcilazo, she is great and does extremely good job.
I felt very respected when asking and having questions answered by Yesenia she was so helpful and I would recommend this location to any one because the customer service i experienced was amazing!
Sonia was very helpful in assisting me with my new furniture purchase. She was very patient with all of my questions, and made sure I was 100% happy. Nothing but quality. Will definitely be back to the Ashley Furniture HomeStore Distribution Center and Outlet in Lathrop, CA!
My experience here was lovely! The furniture was high quality and so was the service, especially Sonia, who was very helpful at the desk. 10/10 would recommend
Yesenia was sooooo wonderful!!!!! She was really helpful and informative! She did a great job at answering all the questions I had and helped make sure my problem was resolved.
Excellent friendly service, hard to find these days! Thank you!
My shopping experience was nothing short of amazing!! My sales person was helpful .. and the delivery team was fast and professional!!
My experience at the store was terrific and fun!
Jeff Wright is the best! He is very knowledgeable and made our purchase exceptional!
Ashley, and specifically Omega, were absolutely outstanding!!! Omega spent time with us, was very personable and followed through beyond our expectations from beginning to end!! He called several times to make sure every detail was right, that our delivery went well and that we were completely satisfied. He has years of experience and he was one of the best customer service people I have ever encountered!! Our order was perfect and we have had no issues at all.
Albert was outstanding, very professional
Sales rep Albert was great!! So informative and helpful!! Will definitely go back to him soon!
When we walked in there Albert Flores was one of the best people to help us find what we are looking for. Without him we wouldn’t have this amazing bed set. Thank you so much Albert
Jeff Wright has helped me on multiple occasions with furniture for my house. Always great service, would highly recommend him to all my family and friends.
We’ve been shopping around quite a bit for some new furniture. Jeff was the only salesman that didn’t make me feel like I was shopping at a used car lot. He was knowledgeable and extremely friendly, without being a pushy salesman. We were just out browsing to get an idea of the cost. We will be definitely be back, and plan on strictly making our purchases through Jeff. 👍
Our trip to Ashley furniture was stress-free... Jeffery helped us figure out what we needed for our space and in the end I thank him for the patients that he had with us...
Great service, attention to details
Jeff Wright was very professional and help me to make good decisions
The Ashley home-store in Lathrop California is so much better than the one on trinity parkway in Stockton. This outlet is so much more professional and such a great experience. Especially for the sales reps they have at this location. The one that stands out in my mind is a sales rep named Jeff. He is very knowledgeable about all the furniture and more. He doesn’t only inform you on the best option for you and your family but makes sure you are comfortable and not pressured into buying something without you knowing for sure that the furniture fits you and your lifestyle very well. Jeff will always find you the best deals! I will definitely be going back over the years when I need anything new for my house. So with that being said... if you need someone to help you build your house into your home, ask for Jeff at the Ashley home-store outlet in Lathrop!!! -LeeAnne
Had a wonderful Experience with my sales person Jeff Wright. He was very helpful as well as knowledgeable, will definitely return for my next furniture purchase.
I had the best experience with Jesse. He made very thing easy and gave me a deal I couldn't refuse. I will definitely be back.
We had a wonderful experience at Ashley. Just having moved from the Bay Area and downsizing, I was not quite sure what I wanted and the Ashley Outlet showroom gave me more options and ideas than I ever imagined! David, our salesman, was terrific help and not pushing or hovering, as you find in most furniture stores. He was able to work amazing prices for our selection and made the whole purchase process very smooth and easy. VERY happy with my purchase and experience at Ashley Furniture Outlet in Lathrop!
Amazing customer service and awesome prices! Jeff was so helpful and kind. thank you
My friend had ordered a couch from here and he asked me to go to his place on a scheduled day to receive the order because he has a crazy work schedule and wouldn't be able to be there and I agree to do so on my day off. Ashley's sent him a text msg with a time frame as to when they will be delivering the couch and he agreed to the 12:30-4 window. After he responded to the text they called him with automated phone call to reconfirm if the 12:30-4 delivery would be convenient and he agreed to confirm. On the day of delivery I arrived to my friends place at 9:30am with a tag on his door that I had missed the delivery by 20min. They were 4hrs early than the original scheduled time. To make a long story short. My friend attempted to reschedule but they had lost 1 of the 3 pieces of couch order and wouldn't be able to deliver the missing piece for 3 weeks. The lady at the Ashley's store also had the nerve to tell my friend, "That's why you should pick a good day for delivery" ! . . . we did pick a good day and expected the order to be at at the door 12:30-4. Not FOUR hours early and loose a piece of the couch! So to sum up this headache of a situation, Ashley's needs to clean up their delivery system. This place is an all time joke. "Make sure you pick a good day" for your order. . . . they might come way early than scheduled and loose your furniture.
David Cruz is the best! I've never had such a pleasant and informative experience while shopping for furniture. David was not only knowledgeable, he really made me feel that he cared about my concerns. He asked questions to understand my needs and clarify, and offered options for me to consider. I feel like I was shopping with an old friend...that's how comfortable he made the interaction. I haven't made my final decision on my purchase, but if all things are fairly equal...I will go with Ashley because of David Cruz. I hope you know what a valuable employee you have in Mr. Cruz. Outstanding experience!
I'd like to thank your employee Dexter Williams for being so patient with me in my shearch for new furniture in your store this week he's a real awsome guy
Your employee Dexter Williams is a very polite and hardworking man. He gives the best advice on furniture and is very knowledgeable about the products. I wish there were more like him. He's very funny and charming and makes me want to continue my buisness with the ashley furniture store. And just so happens that we have the same last name which made him feel like family. Thank you I'll return soon.
The people here are nice but they are incredibly unorganized. I ordered and paid for a chair on Friday, May 31st and was told it would be available for pick up on Tuesday, June 4th. I made my reservation to pick up the chair at 12:30 pm on the 4th and reserved a pick up truck from another company. On Monday the 3rd, I get a call that my chair was delayed and would not arrive at their warehouse until the 4th and that it would not be available for pick up for 24-48 hours after they receive the shipment. Frustrating, but okay, things happen. So I made a new reservation to pick up my chair at 5:00 pm on Saturday, June 8th and changed my truck reservation. I get a call from Ashley on Friday June 7th confirming my pick up on the 8th. I kid you not, but as I was walking out the door at about 3:45pm on Saturday the 8th to pick up my truck rental and get my chair, Ashley calls to tell me that they've been trying to call me the last couple of days to tell me my chair is on backorder and didn't come in. Not true, I even checked my call logs and listened to the VM again that they left me on the Friday the 7th confirming my pick up appointment. Now they are telling me that my chair won't be in until the 14th, and because I work Monday through Friday the soonest I could get it is Saturday, June 22nd. On top of that, the store manager accidentally hung up on me while transferring me to someone to reschedule my pick up. I'm seriously considering asking for a refund because they can't seem to get it together. This was my first time shopping here and will probably be my last.
The place is great. Different pieces of furniture of all types, some prices may be higher than others. Understand that if the price is higher on a particular set of furniture that piece might be more popular or expensive, depends on how you look at it. It can get expensive, true, but overall it's a great store.
(Translated by Google) Very expensive and bad service I do not like (Original) Muy cara y mal servicio no me gusto
Love this place! Got a great deal on new couches. Professional staff and huge selection!
great service
Wow it is to good to be truth. I love the price and the furnitures here.
After a issue with delivery I went in and met with David the store manager and he went above and beyond to ensure that our service was appreciated. Thank you David for your understanding and making sure our needs and concern were met.
Jesse the sales manager gave us a great experience and even better prices! We will be coming back to purchase more. Thank you!!
Chris is great but Jesse is Awesome!! This store has the best customer service ever!! Lourdes, Jeffery, and Athena are amazing too!!
Jesse is wicken awesome!!!
This young woman ....Kiah...was very knowledgable about all things Tempurpedic. She was very professional, patient and cordial. She earned e-v-e-r-y dollar of her commision. I will continue to buy from her. Keep her employed and give her a raise!
Keiah was very helpful with all of our needs ! She was able to answer all of our questions and got us a wonderful deal !!!
I bought over 1300.00 worth of furniture and plan to buy more and everything was good until the pick up of my dining set. I did buy an almost pristine dining set from the clearance area, in very good condition until.................... Their employees loaded the table UPSIDE DOWN scratching almost the entire length of the tabletop. The table top was scratched by pushing table top on the bed of the van. Ashley does not want to take responsibility. The manager Chris, does not want to take responsibility. Shop someplace else. That's what I recommend.
The only reason I give this place 2 stars is because the salesman Nick was super helpful and I was able to finance the $1600 dining set for half off with zero % interest. Dealing with delivery was awful. The men came, installed my dining set, made a mess of my dining room and didn't clean up. Then, I did a walk around of the entire set and noticed one of my upholstered chairs was wobbly. One leg appeared shorter than the other 3. I asked the men what they were planning on doing about it. And one of them (dead serious said) "hit the corner of the chair with a mallet. " ARE YOU KIDDING ME? So, I set up an appointment to have a technician to come out and look at it 4 days after everything was delivered. I work nights, so had a friend over during the two hour allotted time from. Upon waking, later that afternoon, I had a missed call that the technician was "at my house" and nobody was answering the door. My friend that was over said "nobody was here, nobody knocked, rang the doorbell etc. " I called the technician back and asked what address he went to. HE WENT TO MY BILLING ADDRESS. Which is my father's house. Who obviously wasn't home mid day. I WAS FUMING. Why didn't the technicians go to the shipping address? Calling customer support to complain and demand they come sooner was a joke. Finally rescheduled a technician to come out and upon her 4 minutes of looking at the chair she said "you'll have a new leg in 7-10 business days all you have to do is screw it on. " WHY DIDNT THIS HAPPEN WHEN THE MEN DROPPED THE TABLE OFF?! The quality of my table is probably the only good thing about dealing with Ashley. I really would recommend going elsewhere.
Think twice before going to this store their service is horrible. They delivered incomplete my dinning set and its been almost a month of them going back and forth telling me the part its been ordered. I just found out that the part is back ordered and they don't know when the parts will be available. They don't even want to get the product back. I have a worthless dining table and 8 chairs in my leaving room. Also the colors are not as they are online or in store. I am actually filing a complaint.
Says lady keiah will tell you to buy insurance. Its sucks. She will says everything so just you buy. When told us we can pick up the item the next day. we came and the front desk says we have to make an appointment. thats waste of time. Their product is way over price for their lying, cheap service. O don't believed promises.
Had one of the best experiences at a furniture store. Walked in Serita approached me nice big smile, took me to right to what I was looking for offered me great deal very helpful willing to go the extra mile along with the manager Geri. Bought a beautiful chair and a half with a sofa in it a twin sofa sleeper and I couldn't be more thrilled with the way I was treated the quality of the furniture so I would give the store a 10 but it only allows five stars. Thank you again Serita and Geri you guys are the best
I purchased the furniture insurance. The sales lady from Ashley told me to keep the old furniture when you apply for insurance policy but the Ashley dispatcher dont let you do that. Bad service from dispatcher and worst insurance and Ashley sales people. They liar to you on the way how this insurance works. My recommendation to you is dont purchase that insurance and save some dollars. Below is my 2 chairs that the insurance company didn't want to send someone for service.
I purchased the insurance for all my furniture. Big order where I spent around 10 K in total. I got some issues on my dining chairs and the coffee table but the insurance people was not able to repair and send someone to clean the 2 dinning chair so they gave me the replacement order. I called this store and they didnt have order for the exchange. but a supervisor did the investigation and then schedule the replacement. was a super time consuming back and forth between their insurance supplier and the store.... then during the day of the delivery they try to pick up the chairs for interchange when the sales lady told me to keep those as part of the benefit of the insurance, please be aware that whatever they say on that insurance is not true, dont lost your time on that sales liar on this furniture insurance. super worst customer service!!!! the dispatcher are the same!!!
Came in to Ashley's furniture and the service is horrible, we looked a a few living room sets we were told that they had one that was an excellent price the sales person was reading the display paper telling us it comes with this and that, when we accept the price she asked if we wanted to insurance she said " oh that chair dont come with the set but it was in the same area and she read off everything and it was included in the items, so I talked to the manager and she would not help. So for customer service they are not good at all.
Keiah was a very friendly, funny and sweet . She held my daughter for me while i took a look a round to go shop which i really appreciated. She gave me an amazing deal on my item i purchased and i will be back soon to buy more. Thank you very much!
WOW! Ashley Furniture has the worse customer service if there are any issues. I accidentally ordered a Cal King mattress for my bed. When they called me to confirm the delivery between 8-12 I asked if they could move the delivery to the afternoon. They said they couldn't change the delivery time but they could push off the delivery. I didn't want to wait any longer since we already waited a month. I took the day off from work so that I could be there since my wife was sleeping after being out all night at work. Since she was sleeping I asked that the delivery guy just leave the mattress on the top of the stairs and that I would change out the mattress later that day. When I finally changed out the mattress I realized I ordered the wrong size. I actually have an eastern king. I called the store immediately to let them know. All they said was, "Sorry we don't exchange mattresses. " I then told them the mattress was still in the original plastic and never opened. They said, "Doesn't matter, you signed off on the mattress when it was delivered. You should have ordered the right size. " I tried to explain the situation but the Sales Manager didn't seem to really care. After she was tired of listening to me explain that I am willing to pay any difference in price or second delivery charge she just repeated herself. I asked to speak to someone else and she took my name and number so she could call me back after speaking to the store manager. I never got a call! I then called Ashley's corporate customer service. They explained the "no return/exchange" policy again. I again asked to speak to a higher up and that person told me they would contact the store and have them call me. Again no one called. I called corporate again. This time I was told they would contact the regional manager and have them call me. Again no one called. I called corporate again and was told they understood how this happened but that the store would have to make the call on whether to exchange the mattress. I finally got a call back from the store from the sales manager who ran me through an explanation of how they were just following corporate policy. I told her corporate just told me it was up to the store and she said "We just follow policy. " I asked to speak to the manager and was told "No" I asked about 4 more times to which she finally responded, "Fine, I'll get the manager. " She put me on hold and instead of the store manager the same lady got back on the phone to explain to me their policy again. I explained that a general policy should not stop you from making things right with a customer that made a mistake. She offered to get the manager again. I stated that I doubted it would do any good since they didn't seem to care about helping a customer make things right. HORRIBLE! I will NEVER buy from Ashley Furniture again.
Horrible experience with Ashley delivery and customer service. I had a delivery window today between 1030 am - 230pm, no one showed up. I called customer service to get a refund and I was told I had to go in store. They wouldn’t give me a refund of the delivery charge alone so they gave me the option of canceling the entire order, which is what I did. Go to United Furniture, delivery is at least free.
Keiah was amazing she found what we were looking for quick and we had laughs the whole time shopping.
Crystal helped me at Ashley home store and not only was she very patient, she was very knowledgeable. I highly recommend going to her for her you're home good needs. She gave outstanding customer service.
(Translated by Google) Nice furniture but a little expensive (Original) Bonitos muebles pero un poco caros
Well I absolutely love the furniture they have but don’t like how they follow you around while you’re looking like I’m not buying a car stop following me and most importantly when you go pick up your stuff you call and make appointment we had one for 4pm at Lathrop store in Ca and we got there at 3:45 and took paper to office and sat and waited 5:05 and still nothing no explanation or sorry nothing rude office lady and looked like warehouse people didn’t care I told them how upset I was about the service after spending so much you would think they put there customers first horrible customer service I love there furniture but won’t buy nothing again from them and I will tell people how they treat people
Thanks to Anthony I was able to get an amazing tempurpedic from him. Wanted to wait to review it just in-case the mattress turned out to be bad. The best part is he wouldn't let me buy a bad mattress. He also insisted on giving me a free bedframe & pillows. I came in on the special priced mattress from Ashley and I was told those priced ones are meant for temporary situations. After he fully explained what he meant I understood that a mattress that lasts me a lifetime even at a semi higher price was worth it compared to a 5-10 year mattress. . . I didn't think of it! Long story short the whole store was wonderful. I am seeing all these bad reviews of the delivery service and he warned me about it as well, so those reviews definitely aren't faked out. He gave me his third party delivery service and gave me a brief disclaimer, I weighed my options and went with the third party! Third party delivery service was a guy named paul through like ACH or something delivery. So needless to say MY delivery went smooth and my heart is out for those that didn't get their delivered items properly. Thank you so much Anthony!
Good outlet store for all the furniture needs
We have made a couple purchases from Ashley Furniture in Lathrop and David Cruz has made it super easy for us. David helped us get the best deal to fit our budget but not skimp out on the comfort. Thank you to David Cruz for his help and knowledge!
Great place! Customer service was excellent.
Great place, welled organized and their customer service is great ! Especially from Elena, ask for her, she’s very patient, informative and listens to your needs and concerns, a very lovely person 5 stars for Elena.
This place has given us nothing but problems. We were given a pick up time and date and at our time we were told it wasn’t ready and we waited for 2 hours for our furniture. Come to find out our entire table set wasn’t even there and no one relayed this information to us. They told us it’d be delivered to our house no charge in 14 days. It’s now 2.5 weeks later, no tables, and what do you know they can’t find our invoice anywhere and have no idea what we’re talking about that our tables haven’t shown up. We ordered our furniture in a January it’s now almost April... this places has NO organization what so ever. The worst customer service experience I’ve ever had.
Good selection of furnishings, almost felt like walking onto a car lot, with the way the sale people kept coming. Once we found what we wanted, we hooked up with Ty and he was friendly, nice to work with and gave us an additional discount. Will be back!
Erik was so helpful and funny I love Ashley furniture will be back to buy from them again
Khia was super helpful in helping us find a sectional and Cal King matress that fit our family's needs. She checked on us regularly without making it feel like she was trying to pressure us. She listened attentively and gave us the best options possible. The financing process went smoothly and we left feeling confident with our our purchases and the great warranty protection plans which were a perk for a family with 3 kids.
Keiah was so awesome and helpful!! She was patient and guided us through the financing with no problems. She was very knowledgeable of the items we purchased and helped select the necessary items to help preserve our warranties. Thank you Keiah for your excellent customer service.
Keiah was very helpful and nice. I will be coming back to purchase more and looking forward to her helping me again.
Aaron Garcia gave us an amazing discount.
Excellent customer service. Keiah was knowledgeable about the products and patiently walked us through our decision making process. We will be coming back soon for more furniture!
I came to furniture store with my sister and daughter. I was standing there a bit confused. And Keiah, a store employee came over to assist me. She walked around with me and my family for hours. And let me tell you the store closed at 9pm but she stayed all the way till 10:43pm cus we were so undecided. I’m so happy I got someone so patient and kind to assist me today! Thanks Keiah!
Keiah helped my husband and I order a couch and chairs for our dinning table. Her service was beyond what we expected. We will definately be back in to order more furniture with Keiah. If it weren't for her I doubt we would have bought anything. No one else's customer service compared to hers. I would give her more stars if I could!!!
My family and I went to this furniture store and let me tell you Keiah was amazing. We couldn’t decide on a particular couch. So she kept showing us different options, even getting a tape rule. Honestly, without her, shopping today would have been so much harder. Thanks so much for ur help Keiah your the best.
I had great experience here, Keiah was able to guide me through the process of furnishing my new apartment with good suggestions and great customer service. I really appreciated the help definitely will be going back.
Just want to thank our salesperson David Cruz for the incredible customer service he gave us while shopping for our new furniture. We recommend David to everyone!
David Cruz of Ashley Furniture was a pleasure to work with he was knowledgable, helpful and patient but more importantly he was not high pressure. I will be back and be sure to ask for him!
When in with my wife and tell with Keiah amazing customer service she was great and very helpful for everything that we needed will definitely be going back and getting more stuff and most definitely going to be going back to her
I found KEIAH RICHARDS to be a very polite, caring salesperson. She assisted me with my selections and gave me space (not hovering) to decide my purchases.— Vremell Harris
It was a great experience working with David Cruz at Ashley. We weren't sure what we were looking for, but he asked us some questions, and pointed us in the right direction. No pressure, no sales pitch just great information. Thanks
This is a great place to buy your furniture. Excellent sales and Our sales rep his name is David Cruz is so awesome . You’re missing out if you don’t go there. We love Ashley furniture.
I was looking for a new mattress and David Cruz was really helpful. I ended up with the Temperpedic and I love it. Service was great!
David Cruz greeted us at the Ashley HomeStore in Lathrop. We instantly liked his friendly demeanor because he listened and was truly concerned in helping us find the right piece of furniture. He was very knowledgeable and not pushy. Which is why we will be back to purchase from David again.
David did an awesome job helping us find exactly what we needed for our home. Ashley’s has great stuff with one stop shopping!!
Had a great shopping experience at the Ashley store in Lathrop. Our sales person was Keiah she was very friendly and knowledgeable, made us feel comfortable and not pressured to buy...highly recommend her to family and friends!!! We will definitely be back!
Update: We went back and bought a couch and a table. The process was pretty easy, though it took a little while. Huge furniture store with a bunch of options. I liked that it was all different couches, so you could try a ton of styles and feels in one place. We didn't end up buying anything, but we had a good experience.
Great Customer Service.. Excellent selection of furniture. Thanku Keisha !
Great customer service!!!
Keiah Richards at the Lathrop Outlet, Such a great young lady. Helped me and my wife 50% OFF our whole bedroom set. Helped us organize our room and was so professional and caring! Will recommend Keiah to all our family.
Really good employee and great customer service
My sales person was extremely good in listening to what I wanted, courteous, Patient, knowledgeable of the product that I was looking for, informative about the selection of the product, polite and very professional. We could tell she was striving to give us the best service possible. The questions we ask she did not know she wasn’t afraid to excuse her self and as someone who knew the answer. She was a beautiful young person, dressed very professional, she did not Hoover over us, gave us time to think, I wish there were more salespeople like that. We have recommended others to ask for Keiah Richards. Her name is Keiah Richards
Keiah was awesome! She greeted us when we walked into the store and explained a few things and disappeared to let us browse. She didn't creepily follow us around like most sales people do. When we were ready to ask questions she magically appeared lol and helped us. If you want someone who is informed about the furniture, ask for her when you go in. She was also able to get us a great deal on a huge sectional couch!
Kaeiah was amazing! Took care of ys and was very patient with us because we went back and forth on several couches.
One of the best experience buying furniture. Charlene the sales lady is so patient, informative, and very persistent on found the stuff we need. I give her not only five but 10 stars for her service. To the store and general stuff the same. Very happy and pleased. Highly recommended...thanks a lot...
Keiah greeted me to Ashley Furniture/Lathrop Store as though she owned it herself. She understood just what it was that I wanted. She took precious time in showing me the very products that I was interested in, and illustrated those products every detailed features. Because of Keiah’s initial greetings, experience and knowledgeable presentation, l am proud to say that I will always shop at Ashley Furniture, and extend my recommendations of Ashley Furniture to others as well. Thanks, from a very satisfied customer!
Charlene @ Lathrop Ashley was very helpful in showing variety of furnitures and choosing the ones we need. Ashley Lathrop has huge collections of furnitures and Charlene has been very patient and resourceful for us to pick the right ones.. Thank you Charlene, I will refer my friends to you..
Maria is so awesome! She was very patient and informative! I just bought my first set of real leather couches and I'm so glad she helped me! It took me some time to decide and Maria never made me feel rushed. They have a great selection of furniture here and they're were offering 50% off.
I was very impressed with Erik’s customer service. His way of helping the customer and listening to the customer’s need is what made my experience a very positive one. I will definitely return to this store only if Erik helps me with my purchase.
I had excellent customer service. Erik was great, very patient, and his attitude was extraordinary and because of Erik I’ll continue to purchase from Ashley.
We had an appointment at 3:00 , and they had us waiting until 4:30! Then when we told them we were leaving they finally had someone check on our couch. We waited another half hour and then they said they couldn't find it. Finally after 15 more minutes they find our couch and it was right there on the floor the whole time. Horrible service.
Great experience- Aaron was very easy to work with. I loved my selection and delivery time is Very fast .... I would highly recommend
Aaron was a great help to us. Gave us many options and wasn’t pushy about getting stuff done. He knew the store well and the products. Made us feel comfortable and was very personable.
What a horrible experience. At the store, Samandi was nice, but once you leave the store, the problems arise with very poor Customer Service and problems with MULTIPLE deliveries. I will never buy at this store EVER AGAIN. I wish someone had warned me. Later I saw similar items at way better prices in other stores... Items with fancy prices but made in China with poor quality control. ASHLEY HOMESTORE: TRAIN YOUR OWN DELIVERY PEOPLE!!! THEY LIED TO ME saying that someone from the store would come to fix all the items that arrived damaged... When I call the store, I am told that the delivery people told me 100% lies. Unethical practices! CUSTOMER SERVICE SHOULD IMPROVE. Their phones just hang up on you, they loose tracking numbers and seem to forget delivery dates. :-(
Great Prices, and excellent service. Thanks Jeff for all the help!!!!
Keiah is a wonderful lady , she’s real helpful && knowledgeable . She was also very patient with us , even when we were there right before closing because we got out of work late . I can’t wait to get our new sectional - thanks again crew !!!
I had the best experience at Ashley’s! The customer service is awesome! Elizabeth and pakiza at the front office were a huge help! Definitely looking forward to coming again!
My mom and I came in this evening expecting to just look around and I ended up getting a full bedroom set. The staff was amazing and not pushy at all. Brenda and Erik assisted me and they were awesome and very patient with my indecisiveness. Thank you guys for a great experience and I can’t wait to get my furniture!
Friendly, helpful service
Had a amazing expierence with Erik he was very helpful throughout the whole process I went in didn’t find what I wanted but Erik helped me find something even better ! And his customer service was amazing thank you so much I’ll definitely be back
This store is amazing and I loved the help of both Elizabeth and Pakiza! This store rocks!!!
Great customer service, friendly and knowledgeable sales people and great prices. I enjoyed working with Erik and the sales manager. Very courteous and patient.
Keiah was so helpful and really worked with me in getting the best deal and what I needed .
Absolutely horrible customer service. Can't trust a word they tell you and managers don't hold their salesman accountable for what they tell you. Prices in store are also highly inflated. Save your money and buy elsewhere.
Loved the store and the experience. My sales expert Samandi did a superb job and really helped in making a difficult decision as painless as possible. I strongly recommend you visit this store before going anywhere else.
I went in the store just to look at furniture and price match, I was helped by a young lady by the name of Samandi, she was so professional, so nice and friendly. She was truly a great help, her great customer service will definitely have me and my family coming back!
Went into the store today and we needed to return because we forgot our measurements. But Brenda was extremely sweet and kind to the kids. I hope she gets recognition for her good customer service and ablilty to deal with small kids. She will be the reasons we return. Good work, Brenda!
Great store Great Deals Wonderful Costumer service
Store is nice and the reps will be nice while they make the sale. The warehouse will never deliver you’re items on time. They’ll fail time and time again and will provide thousands excuses as to why they can’t execute. No courtesy calls for cancellations and will leave you in the dark. Won’t buy again. I have three months waiting for my furnitures.
First off I would of given no stars but that’s not an option this store has WORST CUSTOMER SERVICE waited six weeks for back ordered item to find out day of only after I called in that the scheduled delivery it’s been rescheduled for back order items which was why I waited six weeks to begin with go into store to speak with management as he acts like it’s no big deal just take a day off work it’ll only be two more days where was the notice DO YOUR JOBS. I like Ashley furniture Just be careful if you choose this location
Zero stars if I could. I came in to purchase a couch and was immediately attacked by a salesperson. I like to be able to walked around and feel comfortable when shopping not be shown what to buy and the sales person was no help at all didn't know anything about the furniture. They also have furniture advertised with sales online and boards of deals but they make sure to show you the most expensive options and say they don't have anything the signs show. Left not purchasing from them.
Oh where to begin? Purchased a section set, including coffee table and side tables. ONCE YOU PAY THE "GREAT" CUSTOMER SERVICE STOPS THERE. They deliver the items (which you pay more for), the gentleman delivering the items were rude, and took zero pride in their work. Oh and they delivered the wrong coffee table and side tables. So my husband and I had to have a lengthy conversation about the items being incorrect. FINALLY after a few phone calls to the store they say they will have the right items delivered in a week or so. I get an automated phone call, stating they will be arriving today (2/26/19) between 1pm-4pm to deliver my items. They never showed up. So I call and they said they had no scheduled delivery and their automated system isn't accurate (what?! Why have one then?!) So they then tell me they will call me back tonight at 9pm to discuss delivery blah blah blah. They never called. Do yourself a favor, spend your money somewhere else.
Love the inventory
Very very pricey!!!
The pick-up is never on time
Okay
Again. . . . Complete and Shit Communication. . . set one time for delivery. . . changed on what was already short notice. . . . only to change it again to "theyll be there in 20 minutes. . . . " Well Im at work, my wife made a Drs appointment according to the parameters they had already given us. . . . . so shes not available. . . . Never Again will I buy Anything from this Store. . . . . totally and complete crap. . . . . . . . . Annnnnnd a piece of the Sofa arrived damaged. . . . . . .
SPEND YOUR MONEY ELSEWHERE!!!!!! Worst customer service I've ever experienced! Rude manager & very unhelpful staff. Messed up my order completely & tried to make me pay for delivery twice for their mess up! I would not recommend this place to anyone! Will not be returning!!!!!
I was hired by this company and was applaud by how there managers treated me and a few good people that worked there . I was treated like less than a person . Every morning I was ignored with every good morning or hello . Every transaction had to be gone over by my manager and I was ridiculed and belittled at every turn. I have even been in the middle of a transaction and had my manager come up to me and cancel my sale and be chewed out by something not having to do with the sale at hand. The management was something you would see at the department of corrections not in a retail environment. I have even witness forged initials and names. Thank God I began to journal all of the incidents it was a nightmare. My sales were a strong and I even given a compliment if you can call it that when my manager said " for some reason people like you " I went to the Dr one day and he gave me a note for 2 days off. I was let go. They said I was a no call no show so they figured I quit. They were mad at me because I refused to be in a contest that was to bring ratings up , we were to write bogus yelp comments to bring our ratings up. I'm a fifty five year old single mom that needs to work and they did this to me days before Christmas. It's to bad that there are people like this reflecting such a sour situation on a what I consider a good product. I hope that Modesto store gets the help it needs
Should be renamed. . . MissCommunications Home Store. . . Truly Disappointing. . . . . . . Left hand doesnt talk to the right hand and so on. . . .
Ordered sofa & bed was to be delivered 2/15/19 between 8am and 12pm got 2 calls and text right up to the day of the delivery but at 9am on the day of the delivery they called and said the order is put on backorder really they couldn't call the day or two before. That's just BAD BUSINESS!! I'll be cancelling MY order today and I have to go in the store to do that can't do it over the phone. I'll never shop at Ashley's again
I was told to come here because they had a table in stock. I drove from sacramento to lathrop because the sacramento ashleys didnt have the table I wanted. I started my drive to lathrop under the impression it would be held for me. I arrived to the store and began filling out paperwork with a salesperson. Within 15 min, I was told the only table they had in stock was bought by someone else... after an hour long drive trying to get here. Their business model is actually the stupidest thing I've ever come across. When you tell someone that the item is in stock, HOLD THAT ITEM FOR THAT PERSON SO IT ISNT BOUGHT BY SOMEONE ELSE. What a waste of time.
ASHLEY FURNITURE VERY unprofessional: You do not want to do business with this company Ashley Furniture what so ever, they will not educate you on their product and will tie up your money by charge you shipping and tax up front. Also, if you cancel your order you will not get your refund unless you run them down, and it takes forever. We thought buying from Modesto Ca. store would be a great experience. "wrong" so we tried another Ashley store in Lathrop Ca. thinking it would be better but it was not, they take your money fast, and very slow to refund. STAY AWAY, STAY AWAY, STAY AWAY. After you sign, they treat you like S*** still waiting on a phone call from someone 4 days now and could call names, but all I want is my refund.
Very nice service thank you Jeff , great buys and beautiful furniture too. We definitely will refer customers to you!
Anthony Samuel was an awesome sales associate. Very knowledgeable and helped me to pick out the great mattress and bedroom set for me.
Would recommend to do your research online before you go in to the store, prices are always cheaper online and will be marked up at the store due to salesperson commission. other than that always have good deals if you look online once in a while you might run into a smoking deal
People were friendly n helpful
ZERO Stars. Buy here at your own risk. You will pay for the furniture and may never actually get it. Talking to anyone on the phone is like talking to a wall. My dog is smarter than these fools. And since they already have your money they could care less about you as a customer. Waited for a couch for 3 MONTHS! Also, they will gouge you in shipping costs! And try to break up your shipment into as many as they can get and charge you $269 each time.
great store needs more parking
This particular store in MODESTO will rip you off and THEY DO NOT DISCLOSE ANYTHING. Unprofessional manager, unprofessional employees, return policy is ridiculous!! Buyers BEWARE, go somewhere else and do your research! Take it from a customer who bought furniture here, DO NOT DO IT. Gerardo helped us, he was nice but failed to mention a lot of IMPORTANT DETAILS, manager is just as bad, YOUR EMPLOYEES LEARN FROM YOU! All they care about is their commission. You have been warned.
Visual appeal for the store is great sales reps are eager to work with you and seems very helpful. Reason for the poor rating is they fail miserably at customer service. Waited over 2 months for furniture then to have delivery made and shipped two of the same pieces but no main piece (couch). When I attempted to call customer service was on eternal hold. I went into the store and they said they could not do anything but that I would just have to wait three more weeks until the couch to the sectional arrived. I then cancelled the order and was told I should get a call within two days for the pick up. Five days later still no call regarding pick up of the items that were delivered. I even called everyday asking when it would happen. I had to go back into store to try and resolve and be a little more assertive to requesting for the pick up. Of course they are also holding my money ransom until the pick up is processed and back in their inventory.
I could literally spend hours looking around in here! Staff is friendly & not at all pushy. The warehouse it very clean. Prices seem pretty good. Lots to choose from! They are expanding so will have even more to choose from!
(Translated by Google) Dislike (Original) No me gusta
If you actually expect to receive your order. . . . DO NOT ORDER FROM HERE. I've had an awful experience with the Modesto Ashley Furniture store I ordered a couch on 12/30/18 and was told delivery would be on 1/18/19 (which I paid $69. 99 for). I received the text confirmation with a window for delivery for that day and confirmed and everything appeared to be going in the right direction. The Lathrop warehouse called me in the morning to inform me that the store got the delivery wrong. . . . that the couch wasn't delivering to the warehouse until 1/18/19 and they couldn't deliver it on the same day it was supposed to arrive to the warehouse. They told me that I would be contacted once it was scanned and rescheduled for delivery. I specifically asked if it would be within a day or two, or if would be another week or two. I was told it would be a day or two. On 1/20/19 I was contact to schedule delivery and they wanted to deliver it on 1/23/19 which didn't work because we were out of town. I asked if they could deliver it on the 21st or 22nd but was told they were booked. So I reluctantly rescheduled it for 1/25/19. I received my text confirmation on 1/23/19 with a delivery window of 3 - 7 pm on 1/25/19. I replied yes to confirm. On 1/24/19 I received a text stating my delivery time frame has been updated and is now between 12:30 - 4:30pm. The morning of 1/25/19, they called me to tell me that the couch cannot be delivered today because they didn't receive it yesterday like they were supposed to. All of this goes to show that THEY HAVE BEEN LYING the entire time. If in fact the couch was supposed to deliver to the warehouse on 1/18 and they scheduled it on 1/20 (after they had scanned it into the warehouse) and were trying to deliver it on 1/23. . . how on earth is the couch not there and ready to deliver on 1/25? And why would they say that it was supposed to deliver on 1/24 but they didn't get it. This is the WORST CUSTOMER SERVICE. Set realistic expectations and maintain them. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again.
Ashley's and Quality go hand in hand. Best place to buy top of the line furniture. All of the employees take their job serious in order for you to have the best quality in whatever you choose to buy...You can't say you're classy if you haven't bought from Ashley's..
These people are rude and very unprofessional!!!
Warning: This is not an outlet store. It's a regular ashley with salespeople everywhere and little to no discounts. Don't be fooled..
Charlene was very helpful and nice.
Good selection but overpriced. Other local furniture stores have better pricing
Let me say I'm very disappointed with the whole process. I purchased a sectional couch from the store and although the sales people were helpful the order was placed before Christmas so I would have a delivery on the 23rd of December all ready for family. . well my order was delayed the wedge piece was not in stock and had to postpone delivery until the 3rd of January. Then I got notice that the right arm sofa was not in stock and had a new delivery date for the 8th of January. Ok. . so I received a text on the 7th that the left arm sofa was on back order and I would only get a partial delivery. As of now the delivery date is the 11th of January. While the local business has done everything they can and given returns as much as they can. It's now at a corporate level to make things right. It seems the left hand doesn't know what the right hand is doing. I was also under the impression that Ashley furniture made,sold, delivered their product as per the ads they play. The furniture is actually manufactured over seas. Sub contracted out. I'm sitting on lawn furniture since before Christmas and still waiting for my delivery which was paid in full. Update: I'm still waiting for my couch. They pushed off until the 12th and now has been pushed until the 14th because someone deleted my order from the delivery list. These people are clowns. They should have big red noses and drive little cars. Fucking clowns
They didn't have caster rolling chairs for kitchen dining table. The sales people were nice.
Let me say I'm very disappointed with the whole process. I purchased a sectional couch from the store and although the sales people were helpful the order was placed before Christmas so I would have a delivery on the 23rd of December all ready for family. . well my order was delayed the wedge piece was not in stock and had to postpone delivery until the 3rd of January. Then I got notice that the right arm sofa was not in stock and had a new delivery date for the 8th of January. Ok. . so I received a text on the 7th that the left arm sofa was on back order and I would only get a partial delivery. As of now the delivery date is the 11th of January. While the local business has done everything they can and given returns as much as they can. It's now at a corporate level to make things right. It seems the left hand doesn't know what the right hand is doing. I was also under the impression that Ashley furniture made,sold, delivered their product as per the ads they play. The furniture is actually manufactured over seas. Sub contracted out. I'm sitting on lawn furniture since before Christmas and still waiting for my delivery which was paid in full.
Great sales people Jeff Wright No pressure sale Nice change
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.