Ashley HomeStore Outlet Lathrop, CA 95330

Joe was very friendly, helpful and patient with us through the process of looking and deciding on a living room set. We are not the easiest people to have to serve and he did such a great job of helping us come to an agreed style and color that pleased us both. Thank you, Joe, for helping us find that perfect set to fit in to our imperfect life. You're amazing!

Complete your orders. I ordered a sectional and waited six weeks for delivery. Called twice to confirm and was reconfirmed. Tried calling week of delivery on hold for over an hour each time before hanging up. Went to store instead to be told the order could not be fulfilled. NOT ONE CALL from them telling me this. Will never shop Ashley again.

Great experience shopping with the help of David! He was super nice and very knowledgeable. What I liked the most is that he was honest and not pushy at all. I would recommend him to anyone. Now hopefully delivery won’t be a problem. I do have a few weeks to wait until I receive my couch and kitchen set. I will update when I do! Thanks David!!

Excellent place huge inventory great HELP. CLEAN.

There was a good selection of furniture and the salesperson Nichole that we worked with was very patient and helpful.

My wife and I went to Ashley’s looking for a sofa and a loveseat. I had a pretty good idea what we were looking for as I looked it up online already. We were greeted by Maria and she offered her help. I told her we wanted to look around and she stayed back as to give us privacy to discuss issues. But she always stayed around so when I had questions she was always there to answer. I thought that was very professional of her. We did buy what we were looking for with her help and she handled the whole sale in a very professional manner. I was very pleased with her help. We got nice discount too. I highly recommend her services. Ask for her when you visit the Lathrop store on Harlan Rd.

It was a great shopping experience. Wonderful collection at a reasonable price. Jeff and the store manager ( Erick) were very helpful . Jeff was quite knowledgeable about the products and assisted us with great patience. We are old Ashley fans and even today we walked out satisfied for the service and products we bought. Ashely continues to be our number 1 choice in home furnishings.

Impossible to get through to schedule an order pick-up. We have been calling for 3 days! I have also not been able to get through to customer service.

Very nice furniture great prices

Friendly staff. Very helpful

No customer service was extended 😕

We had been told it is a good idea to make an appointment prior to our visit. When we got there we immediately were met with a sales clerk, a good thing since it was really busy. Nelly, helped us find what we were looking for. Excellent service, and we left extremely satisfied. Recommend an appointment. Enjoy your shopping!

I like that Erick listen and help me. Find the frames i needed to complete my room..

I had the gigantic task of furnishing two apartments for our business. I tried to do it online and it was just so overwhelming. I had an appointment with Maria at the Lathrop Ashley furniture store and she was a professional all the way and got my order processed for both apartments in a little over an hour .... complete with delivery dates, insurance, and no hassle payment Options. Thank you Maria! I will use you for all my furniture needs both personnel and business from now on. ~Lisa Rigsbee

Regretfully, I have to give Ashley Home Store a one star rating. We have been customers of Ashley's for almost 2 years. Our bad experiences started when we purchased our new living room set. Along with the purchase of our new set, we purchased the protection plan. Having young kids, we new how important it was to protect our new items. About a few months later, we found ourselves needing to have the coffee table repaired.... kids spilled nail polish remover on the top. The repair took about 3 months due to poor communication. When it was finally repaired, the damage is still noticable. About a year later, we made another purchase of a bar table and that experience was easy....we already new what we wanted because we found the item online. Fast forward to now. This latest experience is the reason I am writing this review. I purchased a new bed almost two weeks before daughter's birthday. It was meant to be given as a gift. My first complaint is the bed itself came in 3-4 shipments. Once I thought I received all of the items to put together the bed, I realized I do not have the headboard board. It is the night of my daughters birthday and I can't put together her gift. To us it still wasn't that big of an issue. Si decided to check all of my emails to see if I had a shipping confirmation or tracking number for the headboard and I found nothing. Over the next 3 days, I made several attempts to reach customer service via phone and their online chat. On the fourth say, I was able to get ahold of someone who told me the headboard wasn't shiped and wouldn't be shipped until May 16th! I double checked my emails and I received no confirmation stating the fact. I had to cancel that purchase... online purchases are separate from in store purchases...and go in to an actual store to repurchase the head board. During that purchase, I was told the headboard would be ready to pick up on May 8th after which I would have to call and make an appointment to for pick up. Well, I just called and was informed I cannot pick up until Wednesday if next week, May 13th! Mind you, I live 3 miles from their Lathrop distribution center. These experiences have made me decided not to purchase from Ashley's ever again and that really sucks because I like their furniture.