Ashley HomeStore Outlet Lathrop, CA 95330

Got a really good deal today on a sofa and love seat.50% off the listed price,so much too choose from.

Worst experience i have ever had with a business. Gave me wrong size rug and refused to return and let me pay difference for correct size. The rug never left there property and they refused to let me buy a bigger one. The management there is a joke, and everybody there is pathetic looking for a commission check no customer service at all. I found out there locations are privately owned garbage. Will never go back!

Great variety of items and prices. Service was great and fast.

(Translated by Google) Terrible service buy 2 beds and twin mattresses. The beds are fine but the mattresses are cheap they feel all the springs and they sold it to me As if they were $ 500 (Original) Pesimo servicio compre 2 camas y colchones twin. Las camas estan bien pero los colchones son baratos se les sientes todos los resortes y me loa vendieron Como si fueran de $500

Very satisfied thank you David for your assistance.

I would not give any star but it's required. This store in Lathrop is worse in customer service. They are not helpful at all. Ashley furniture is bad service company in general. First, they sent me two broken items and one wrong item. Their is no real phone number to get in touch with them. When we went to this store they lied and said they can not do anything about and we need to go to Sacramento. My coworkers told me that they have a bad experience with Ashley. I wish I listened to them. I am going to take everything bad tomorrow. NEVER BUY from ASHLEY.

My product a went to pick-up was damage and I noticed the the product quality is not the best from the broken piece, went back to the store since Sue by phone, never call back. The associate in customer services said that I can returned, because I pickup the item and the technician has to come home and inspect almost 3 weeks appointment, who will repair, it's particles board, can't be repair! I need my money back! Also came from Vietnam so expensive for a cheap product and worse quality. Today is the appointment let see what will happen

Bad quality, Bad supportive protection plan, and Bad in the schedule pickup

I wish if I could give 0 stars to these guys. I spent over $7,000 to buy all the furniture which I was told will be delivered within my required timeline. Their delivery truck showed up on the promised date of delivery but with missing items - 3 missing chairs from a dinning set. Delivery guys had no clue as to why, had to call my sales rep, Jeff, who didn't have any clue either so he transferred me over to his customer service line. I was then told the three chairs will be delivered the following week. On the following week, same delivery truck showed up, now with 1 missing chair again and again he had no clue. Same cycle, I called Jeff who in turn sent me to his customer service line and I was then told the last chair will be delivered on a Sunday. I cancelled my other plans to get the missing chair on a Sunday and nobody showed up to deliver it! Called again, and this time their lame excuse was that they were not able to reach me to confirm a time for the Sunday delivery. Well, I never received any calls or texts. Now customer service is telling me they can deliver it two weeks from now. Very unprofessional and dishonest group of people. I will never do any business with these guys ever again.

Ramon and Elias at pick up were awesome to converse with. My couches were loaded in my truck with great care and friendly personality. Alex the manager also made my trip to Ashley worth the drive! Thank you to #teamashley for all your assistance today. We will be back for additional shopping in the near future!

Bought furniture worth $12k and one of the item was broken. Called the store and technician came and told me to order the part. Took them two months to deliver the part and when the part arrived, it was not even the correct one. I went back to store 3-4 times and because I want to exchange the item and they did nothing about it and still I am struggling to get it exchanged. Called them thousand times and they do not picked up the phone easily. The item is sitting in my garage from last 80 days. Worst customer Service ever received from any store. Would have gone to different store if I was aware of this. This is first and last time I am buying something from this Ashley Homestore. Please go to different store if someone wants to stay away from problems.

Love the store, but having problems getting someone to come out to look at my couch

Worse Delivery service DO NOT buy from this store One your paying for shipping two they deliver when ever they want give attitude on the phone I’m coming from San Jose to get to my house in Manteca with a note stating how they were there at 11am when they were supposed to be there at 4pm! Called the wear house lady stated in the computer even has a note stating the time I requested now I need to wait 48hrs to get a call back to reschedule delivery! Wasted my gas and time WORSE WORSE PLACE to buy furniture! Don’t waste your time

I work there

Picked up furniture with no problem.

No one can answer the phone at Lathrop ca location we found what we were looking for we called and no luck trying to get ahold of the lady that was helping us i think Nicole never got back to us..how do get anyone to talk to you?

Nice store a lot of selección nice employees

Plenty of nice furniture and no pressure

Still waiting for delivery. Over 3 months

First time in this location. Great selection and variety. Everything is a bit over priced. Lots of sales people but no one, absolutely no one offered us help. I guess we looked like we weren't buying anything, lol. We had some good money to blow but I'll take my business elsewhere. 1 or 2 employees seemed nice but most had big chips on their shoulders. Thanks Ashley Furniture!