Ashley HomeStore Lathrop, CA

Never ever will I shop there again. Bad customer service, bad delivery schedule. Are not willing to help a customer. Please make sure to read and understand their non return policy. Don t receive delivery if Items don't look correct.

(Translated by Google) Bad service thieves liars (Original) Ladrones mal servicio mentirosos

It was a great experience having Shauna. Show my husband and I around the store. Helping us find the perfect couch set. We’ll be back soon to buy more furniture in the future.

Checkout this joint... I would highly advise looking in the clearance room. Good deals. Great outlet store.

Nothing special. Less choice.

Great prices for furniture

(Translated by Google) Q beautiful products for the whole house (Original) Q hermosos productos para toda la casa

Tremendous experience with Maria. She was equal parts: kind, knowledgeable, enthusiastic, patient and sincere. We had a pretty fair idea of what we were looking for, and Maria honed our selections and curated the perfect package for our needs, our desires and our budget. This store in particular is quite expansive and has a terrific selection to choose from. We were incredibly satisfied with our experience and we highly recommend working with Maria.

Deceptive discounts - Felt cheated since the discounts they applied are on the price tags that are almost double to the listed price on their own website. For example, if their website lists an item at $500, at the store they claim that they are offering a special discount of 50%. If you don't cross-check right at billing point, they will bill at the list price as $999 and will offer a 50% discount on that. No clear explanation on why their store price is double to their website price for the exact same items. Further, despite purchasing $7000 worth of furniture, store manager Ms.Kia refused to exchange the TV stand stating that they have no return or exchange policy at this store. Blatant disregard for the customer! Disgusted with the experience. Will never step foot into another Ashley Store.

Bought a couch and bookcase and paid for delivery. We were Promised it to be delivered in the morning and were informed it would be delivered in between 8:15am @ 12:15 pm on a Tuesday.... the text they (Ashley) sent said the time can not be changed... well the the day before an automated call said it had been changed to the late afternoon... We had in formed Ashley we work during those hours and they needed to keep there promise.... we have been given the run around....

Very unprofessional and rude customer service I visit to 18290 Harlan RdLathrop, CA 95330 in July 2019 to buy dining set I spoke to Rosie she told me to they have special 50% today so I Choose the set And my total was $600 after the 50% off when I confirm the total she told me oh it’s a little different so she’s charging me 150 extra so I talk to the manager he’s name was Chris hinton that’s what he told me was totally unprofessional Instead of helping me he told me to get out of the store with my family and making racist comment on my race I have to leave the store without help and I call customer service to make complaint but instead helping me the Representative told me I can go to different store I will never recommended this store to anyone go somewhere else where at least people treat you like human.

I'm giving this location of Ashley's one star because of the customer service i received after purchasing a living room set. The manager at this location was very rude in fact. His assistant or another employee that has no power apparently to do anything told me that the manager would contact me before the end of the day 7-15-19. I received no call from anyone. Oh yes Kari/Carey, and I quote "If you do not get a call from the manager by the end of the day. You can call me a liar on google." That's exactly the kind of people that they have working at this store. I never came in irate anything, regardless of the treatment that was getting during the process of my issue with them. Cooperate will definitely be getting wind of this situation as well. The only person that i can say was always pleasant and helped anyway she could. Her name is Keah. By time i talked to her i was already done with talking with anyone else but the manager. When opportunity for to speak with him. He shut his door and sent the Kari/Carey. This is the manager they have a running a business. Very sad.

Very friendly and helpful

Omega and the rest of the staff were very helpful and professional. I’ll continue to come back to this store for all my future furniture needs.