Ashley HomeStore Lathrop, CA

What a horrible experience this has been we bought a bedroom set and a living room set, what is wrong with this experience 1. The first delivery was rescheduled so they didn’t stay true with the promise of the delivery date 2. When the first delivery arrived the living room set was wrong and all the pieces of the bedroom set were damaged or broken ( I gave them another chance) 3. On the second delivery the living room set didn’t arrive and some of the pieces of the bedroom set were damaged they send a technician to fix them and he said that he could not fix them so I should get and even exchange that has happened yet 4. On the third delivery guess what they got the wrong living room set again and no exchange on the damaged pieces DO YOURSELF A FAVOR AND BUY YOUR FURNITURE ANYWHERE BUT HERE I AM PRETTY SURE THEY HAVE A BETTER QUALITY ON THE FLEA MARKET Ashley Furniture what a joke

Don't trust their dispatch team. How do one item get prolonged and damage 3 times in a roll. I had to go into store team was helpful but I was upset and cancelled item.

Rence was awesome! I went in to get some ideas about the furniture I wanted to purchase and they went above and beyond for me! I am extremely satisfied and happy with my purchase. His manager was also just as kind and accommodating! I need to furniture two more bedrooms and the kitchen nook and will definitely return to see them again to finish off my home.

A little pricey for me... The quality couches I like run $6000.00 for couch and love seat😳

A little pricey for me... The quality couches I like run $6000.00 for couch and love seat😳

Like other reviewers, I’ve been given the runaround by the customer service staff and the store manager, Vanessa. We bought power recliner couches that were on sale and they couldn’t find the cords the day we purchased them. Vanessa said the store would order the cables and ship them to our house. Here we are, multiple unresolved phone calls later, and almost a month since we bought our furniture, with no cables. At least just tell us you’re not going to get the cables for us instead of wasting our time. The worst customer service, pay a little more for better customer service.

The only thing that I am not happy with them is that they never told us about the No Return policy. I bout a sectional and it was a three piece so I wanted to return one of the three pieces for something else and they told me about the No Return policy. I don’t mind but I wished I was told about the No Return policy!

poor customer service. Asked for regional manager number to lodge complaint. The sales clerk gave me the wrong number. Got it from another store. Furniture is great, delivery guys were awesome. Go to another store not the outlet.

Some really good deals and lots to choose from.

Very disappointed on their policies. If your purchase is not for delivery, the furniture does NOT come assembled. I'm not going to mlm purchase a $700 dresser to build it myself.

Large showroom, friendly sales people, excellent service and great prices!