Ashley HomeStore Outlet Lathrop, CA 95330

Thank you Ashley Furniture for going above and beyond with your customer service , the store manager & sales manager and Jeicy took the time with me to get what I need exactly. I recommend this istore , super clean and nice .

I went into the New store in Lathrop looking for a mattresses. Not knowing much, I found Austin and he was extremely knowledgeable. I ended up buying a Tempurpedic with a reasonable monthly cost. I’m so happy, thank you for making my buying experience much easier than I expected. Go see Austin if you want good service with good deals.

In my dealings with Mr. Austin McFann my shopping experience was excellent! Mr. McFann seemed very knowledgeable, professional and has a great sense of humor that made us all feel at home and at ease. We will definitely be recommending him and this store to our family and friends!

I went into Ashley and was blown away by the customer service I was provided. My guy was very informative on the product. He had an answer for every question I had and I felt comfortable shopping with him. I now own a new sleep system and I want to thank Ashley Furniture Homestore!

Austin (sales rep) in the Lathrop Home store is what keeps us coming back to Ashley. He knows how to talk to people, is thorough, does what he says, and is like having a friend in the industry. If you’re in the area and looking for furniture I encourage you to check out this location, we’ve had nothing but positive experiences.

The staff was friendly and helpful. I really love my new bed and nightstands!

Went in and was greeted by Oliver. And he was very friendly! Found a couch I loved and it was cheaper on their website. He price matched and it was delivered 2 days later. Great service and great products. Very happy 😃

I spoke to Elizabeth Payen and let me tell you she was the sweetest person she gave me all the information i was looking for and more.She knew what she was talking about and it put me at ease .Thank you for taking the time to give me your knowledge

Really friendly employees nice environment alot of beautiful furniture.

Great customer service and has a positive attitude.

I was in the area visiting family and decided to look into some upgrades for my home. Usually places like this are very aggressive in sales and make people uncomfortable but not this store. A sales guy named Chris greeted me and helped me with some actual information about furniture with no strings attached. I think more people should say when they have good experiences with companies rather than only the bad. Thank you Ashley HomeStore for caring about more than a sale.

I was completely satisfied with my visit. I was able to get exactly what I wanted without being pressured to buy something I didn’t need. Chris was very helpful and knowledgeable, I would definitely recommend this store and will be making all my home furnishing purchases here in the future!

The store was very well stocked and had so many choices!! I will definitely continue all my furniture shopping here. I will also be sure to let my friends and family know where to shop for great deals and friendly staff.

We had a great buying experience at this location. Our Salesperson, Rosie, provided great customer service - she was friendly, helpful and patient with us until we decided what entertainment center we wanted; she wasn’t pushy and didn’t rush us even though it was a Sale weekend. Furniture delivery was well communicated, on time and professional. I highly recommend this store.

Love the furniture and the employees are really nice and friendly!

Armando was a great sales man... Got everything correct on my order...Would definitely buy from again

Always great service! The sales associates make sure you're making the right choice every step of the way and we couldn't be happier.

Bad coustomer service, we had to hunt down a sales rep to answer every question we had. When asking about a couch/loveseat combo that was in the Clarence section the sales rep tried to upsale the price on us but then tells us it is as is so if it didn't work it was on us. Would not come back to this store again. Went to the home store in Modesto and had the opposite experience. Seals rep was amazing offered great deals and was there for our every need.

I am appalled by this company and the lack of customer service they have. My boyfriend and myself have spent $20,000 on furniture with Ashley furniture. We paid for warranty on every piece of furniture. We just bought a new dinning room set almost a month ago. Two weeks of having this table my boyfriend noticed a crack. He called Ashley’s to see if someone could come out, they came out today and the worker said “once the crack dries up it will look good as new”.... nope it looks worse. The quality of the table is not up to the standards for how much we paid. A table not even a month old shouldn’t look like this. Not to mention we have not even used it yet, we use the patio as of right now to eat. My boyfriend bought his couch a year ago, the cushioning is going on one of the arms. He called Ashley’s about that as well and they said “ they’re not a cleaning service”. Why am I buying warranty on furniture if I cannot use it. Someone needs to be held accountable for situations like these, and I know we are not the ones because like I said we haven’t even used the furniture, besides the couch and yet the couch should not be losing the cushioning being a year old. We purchased temparpedic pillows not even a year old and both of our $250 pillows are torn at the seem. We wash our pillow cases every two weeks and noticed that the pillows were falling apart.. not just one of them both of them in the same spots. Luckily we went into the store and the store manager was willing to work with us, they were out of stock and will call us when they have more inventory. This has been thee worse experience we have had. We will no longer be using Ashley furniture.

Store is nice and the reps will be nice while they make the sale. However, the warehouse will never deliver you’re items on time. They’ll fail time and time again and will provide 1001 excuses as to why they can’t execute. No courtesy calls for cancellations and will leave you in the dark. Won’t buy again.