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Ashley Store Long Beach, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Long Beach, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
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What our customers say
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Sales people are friendly but only because they want to get the commission. Prices seem very high. And big WARNING: THEY DO NOT TAKE ANY RETURNS if you purchase in store. I would still look around and compare prices but DO NOT BUY because they do not take returns.
Been a good experience with Gio.
I ordered a dresser and chair from Ashley Furniture with confirmed weekend delivery. On the morning of delivery, I was told the dresser was out of stock — with no prior notice — and they couldn’t give me a new delivery date. I’m pregnant and only available on weekends, so now I’m delayed another week just days before my due date. Customer service opened a case but offered no real resolution, so I went to the store in person. The manager was dismissive and unhelpful. I asked to have the delivery fee waived for the inconvenience. After pushing for some kind of compensation, I was eventually given a $100 credit and a new weekend delivery date — but it’s still a major inconvenience. I had to ask multiple times just to get a confirmation email. While I was there, another customer was dealing with a similar issue. She wasn’t offered anything and was told her delivery wouldn’t come until June. Clearly, this company is having serious fulfillment and customer service problems. I’ve emailed corporate and am waiting on a response. This experience has been frustrating, unprofessional, and unnecessarily stressful. I won’t be shopping here again.
I truly enjoy going to Ashley’s Furniture store looking for items to stage my home. I get the best customer service each time I have gone to purchase different merchandise.
One of the worst experiences! The associate at the store is absolutely incompetent and unprofessional. We purchased a bed and wanted it delivered and assembled. She said that would not be a problem and set up a delivery date. We paid the extra cost for set and delivery. When the delivery came, the delivery associates just dropped off the boxes and proceeded to leave. I stopped and showed them the receipt stating that I paid for assembly. The delivery person said, this bed doesn't qualify for professional assembly. It's "Customer Assembly" only. No where in the conversation at the store did she mention that this is customer assembly only. I called the associate and she told me that she called my wife to let us know that this item doesn't qualify for assembly. My wife's number or contact information was never submitted to Ashley's so there was no call from her or the store to my wife. The associate then said she is driving at the moment and she would get into an accident if she continues the conversation. Meanwhile the drivers took the bed back on the truck and drove away as I refused to take delivery without set up. When we called customer service and the store, they would just abruptly hang up when I explained my frustrations. I was told the transaction would be fully refunded as they do not have he option to assemble this item. Either they refund delivery and I need to assemble myself or I can get a full refund were my only choices. Horrible experience. Will never trust Ashley Furniture again. The rude attitude and horrible customer service is not worth it. Also upon further research, the same exact bed was available for cheaper at other online retailers.
Kevin did a great job and made it very pleasurable experience. I would recommend him to any friend or family member.
All of the salesman in the store were not pushy, but they were very attentive to all the shoppers. Alladin was very helpful with information that was useful for us.
Zitsi. Was very courteous and knowledgeable. IWe had a very pleasant experience shopping with him. I do plan to come back and shop for more furniture later here at Ashley’s.
Very bad experience with the sale man name Robert I don’t recommend Ashley is a bad store in Long Beach town center
Very pleasant shopping experience with Sue.
Love ashley store Long Beach, been shopping most of my furniture in their store. I was glad to be assisted by lovely Zarah she was very patient with me when i told her I’m choosing the right dining table and chairs for my modern look dining area. On top of it i never regret getting the tempur pedic mattress, best decision since i had back problems. Zarah and Ashley team gave me the best deals and promos. I can’t wait to shop again for my next sofas and other furniture. Thank you Zarah!! You’re the best. I really recommend Zarah, look for her so you wont miss all the good deals.
Salesperson was very helpful
Excellent service by Kevin.
Great service and attention
Salesperson, overcharged with shipping and unnecessary assembly. Also didn’t mention that the online prices were cheaper, I feel a bit ripped off.
Awesome shopping experience with Ben Lopez at this location! Ask for him and he will help you out. Very kind and awesome salesman. Thanks Ben for making everything go smoothly
Sue was amazing she went above and beyond to help make our purchases easy she was very informational and the manager on duty came out to shake my hand
Good experience over all. Got a great deal on a pair of couches with coffee and end tables for $900 bucks! Sales rep was easy to work with, she was nice and very helpful.
Beautiful furniture at Ashley’s 😇 I found I cute thin night stand that was perfect and fit perfectly within the little space needed, and the sales guy was so welcoming and friendly👍🏼😇🌸 I will definitely be going back again one day in the near future 😇
Sylvia has been working with me for several weeks and has been very patient as I measure products in my home. It was a pleasure to purchase my new sofa with her outstanding customer service!
Faye your sales rep was attentive patient and desirous to work with me.
Kevin the gentleman we worked with was extremely knowledgeable and patient. I had plans to go to 2 more places that day but thanks to Kevin, I made my purchase within n an hour!!! Great service!!
Our sales person Zoe was great. Will definitely work with her again. 5 Stars!
got a good deal on a Chair. should check Ashley before Bob's
Very friendly sales team. Michael was great and help us decide on the our best options.
The sales person who waited on us was very helpful and not pushing
Very informative, patient and knowledgeable
The seller,Sue was very bad at her job! She wanted to sell us the most expensive mattress right away without taking into consideration or asking how much did we want to spend.she didn't know much about what mattresses they had. She made my girlfriend feel anxious and I really considered leaving without buying. Sue needs a lot of training.I don't think I will go back to this store in the future.
Ashley's has a very good selection of furniture, and wonderful service.
Andrea was thee best! She showed us all of the couches and was super patient and thorough with us. Plus we got a great deal! We’ll definitely be back 😎
Excellent service
Very pleasant experience without high pressure sales pitch. I expect to do additional business with these folks. Many thanks to Patty Lopez our sales representative.
Great experience, it was our first shopping at Ashley’s furniture and we loved it. The associate that helped us was wonderful and attentive to what we were looking for.
Great customer service. Very friendly staff, I buy all my furniture from there.
Love it
We appreciate all the help from Sue at the Long Beach Ashley’s…🤗 Thank you Sue!!
Great value, helpful staff. We love our new bed!
Sales representative and designer Kevin Johnson was amazing. Are mission was to furnish a studio apartment and we came in with no ideas. Kevin spent several hours with us and we left with a beautifully appointed apartment. He was so kind and thoughtful and PATIENT. Very creative and knowledgeable guy. Thanks Kevin. Photos to come.
First most the sells man charge me for delivery and installation and never inform me second the delivery said 11:30 to 12:30pm and it’s 1:00pm and hasn’t arrived . Horrible ! I tried to even contact the store and it’s even hard to even get ahold of them . Go to living spaces and buy your furniture there . They are accurate on their timing and also don’t sell you things you didn’t agree to .
Great customer service. Delivery was quick and assembly was fast.
Though our salesperson, Kyle , was a new employee; he very helpful. He was polite, efficient and friendly
Ariana gave us excellent service ! Friendly and very helpful we made 3 purchases
We can to shop for some furniture and Ati was such good help. She guided us and answered all our questions accordingly. It was a great experience.
It was such a great experience. Ati was quick to assist me and my husband. We felt comfortable asking her questions and guided us through the whole process.
Marcelo, customer service was top notch. I will continue to shop with .
The gentleman was very courteous and helped me out and told me that there was a sale today and figured everything out for me and so I purchased it
Great sales customer but horrible product delivery and warranty policy’s in place. From the store level management to corporate management this company is only concerns about monthly sales.
The lack of communication dishonesty told me that I could get my furniture sooner didn’t inform me that there was a hold or back up order if you need furniture ASAP this isn’t the place to go
Came in looking for a new dresser, left loving a new mattress and dresser with the help of Stella Peralta, she explained it so easily and help us break it down step by step to us that we just had to buy today! Honestly the best sale rep we ever met
Alex was very helpful. I didn't felt rushed on making a purchase. He was soo friendly and funny.
Not good not service
Adrian Soria was very helpful and very understanding of what I was looking for he was very helpful and easy to make the purchase over the phone.
So far I don’t think I’ll ever make another purchase with Ashley’s furniture. Got my furniture it was broken had to wait almost a week for someone to come out to look and say it’s broken. After already sending videos and photos of the issues. Now being told since they took so long they sold out and oh sorry our delivery is booked Tilly he 1st ! Worst customer service ever !
Great customer service! Quick , efficient and friendly!
Friendly and professional. Very informative and helpful in all phases Outstanding Decor selection. Perfection at its finest. My entire home is dressed by Ashley.. Thanks to Long Beach Ashley Store.
Very friendly na knowledgeable Joaquin (salesman) I would definitely recommend Ashley’s Furniture
Quick and efficient service. Thank you Robert
We were greeted as soon as we walked in and were informed of the current sales. I liked that we were able to browse freely and when we needed assistance it was readily available. Joaquin made the whole process quick and easy. The customer service was excellent. Thank You for a great shopping experience 😊
It was so easy! The help was exceptional! Thank you.
Worst bathroom
Went in to look for a couch, found the perfect one and then some! Thanks Kyle!!!
Thank you, Kevin, for your outstanding service in the Ashley Long Beach store!
Great experience! Didn’t feel any pressure from the sales team. Joaquin was very helpful and professional. Thank you for your service. Rich
Sue was outstanding in going over all the options that suit our needs. Understood what’s our requirement and helped us to make our decision.
Perfect service and selection. Found just what we needed. Love the sofa, so comfy. Thank you to Patty for her awesome help!
Stella was a great , she has the greatest customer service, she was patient at I choose my sofas
The furniture is poorly made. It will break down. The extended warranty is a SCAM!! Do not waste your hard earnings on this junk.
OMG… This place has excellent service! Samantha and Michael were so professional and helped me purchase exactly what I was looking for and more!! Best decision I have made was to buy a tempurpedic mattress! I absolutely can’t wait for it to get here!! Thank you soooo much Michael for explaining all the amazing features that my mattress has! I love it!!!
Ben was an amazing sales representative. Very very helpful and not too pushy. Also made sure we walked out of the door with the very best option for our home and price point.
Kevin and Lashae at the Long Beach location were very helpful when it came to picking the best mattress for my husband and I. They listened to our needs and had us try several different mattresses. We are very happy with our purchase! Thank you!
Easy to browse. Nice help.
Rafi was excellent in serving my needs in an efficient and understanding way. My experience has been so good, I will refer all my friends and family to Ashley’s.
Employee Stella Peralta was Very helpful to my wife and myself in acquiring the items we needed to replace since we were misplaced by the eat fires. We are still waiting for our items and will most likely return to Ashley. But overall, the experience was amazing
I
Mr Ben Lopez was awesome we will be back thank you
🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I have to give a HUGE shoutout to Ming, the floor manager at Ashley Furniture in Long Beach! 👏🏽 From the moment we stepped in, he was incredibly friendly, knowledgeable, and truly cared about making sure we had the best shopping experience. 🙌🏽 Not only did Ming go above and beyond to help us, but the entire Ashley Furniture team in Long Beach was just as welcoming and helpful! 🏡✨ Their customer service is next level, and because of them, this store has officially won my loyalty. 💯 My family and future generations will definitely be coming back for all of our furniture needs! 🛋️🛏️ Highly recommend Ming and the entire team—they make shopping a breeze and treat you like family! Gracias, Ashley Furniture! 🌟👏🏽
🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I can’t say enough great things about our experience at Ashley Furniture in Long Beach! From the moment we walked in, we were greeted by Zahra, who made us feel welcome and taken care of. 🙌🏽 She helped us find the perfect dining table 🍽️—exactly what we were looking for! But the best part of the day? Finding an amazing bed for my mom. 🛏️ Watching her relax and almost fall asleep on the demo mattress was priceless! 🥹💙 We knew right then and there we had to take it home, and Zahra made it happen seamlessly. If you’re looking for top-notch service and a stress-free shopping experience, ask for Zahra! 💯 She’s the best, and we 100% recommend shopping here. Thank you, Ashley Furniture, for making our day extra special! 🌟✨
(Translated by Google) The worst furniture store, I don't recommend it at all. I bought a room and it didn't even last 6 months. I bought a warranty and when I called to make my complaint and have the warranty valid, they told me that it didn't cover my problem and they left it that way just to get money. They don't make the warranty valid, but if they sell it to you, it's a terrible furniture store. (Original) La peor mueblería para nada la recomiendo compre una sala y no duro ni 6 meses compre garantía y cuando hable para hacer mi queja y hacer válida la garantía me dijeron que no cubría mi problema y así me la dejaron únicamente para sacar dinero no te hacen válida la garantía pero si te la venden es una mueblería pésima.
Zahra was incredibly helpful showing us around the store and helped us pick out the perfect sectional and dining table. Very knowledgeable and made the shopping process as smooth as possible.
Delivery service is not that gd. My love seat been on back order for the pass 3 weeks. I don't get how this just happening for one item. I'm really pissed off about this. Especially my parents are. Customer really sucks at the warehouse house. They said my item was pose be in warehouse last Friday January 31. I guess not
Delivery of new sofa was scheduled for 2/04. Was not notified, until the day of, that the delivery date has been rescheduled for 2/07. Had my old sofa removed the night before, 2/03, and now I’m just hearing this. Not a good way to run a business. Will be cancelling my order and move onto another furniture store.
Wow, walked in and got help right away from Kevin. He helped me find what I was looking for, gave me options and I was out within 30 minutes, most of which was spent looking. Thanks!
I went into the store with a picture of what I wanted, but it was over my budget. I was helped by Ben and he gave me an option of a chest. It was at my budget but after taxes and warranty I spent more than I wanted to. But I love the chest. It’s a great size and I’m actually considering buying another one.
Marcelo was great. Got exactly what I needed
Zara was an amazing host, she helped us put our vision together for our living room. We walked in skeptical, and left excited. Zara deserves a raise/promotion! She has an ability to translate our vision to life.
Very good service and polite
Salesman Rafi was very patient in helping us find the perfect recliner for my dad. The chair had to meet a lot of criteria and Rafi offered many selections until my dad chose the right one for himself. Rafi had a great attitude and we got a great deal.
Very attentive salesman. Lots of selections
Great place to get some thinking done
We drove to the showroom store because our local store didn't have the table we saw on line and we wanted to actually see it before buying. The showroom is fabulous and our sales person, Zahra was wonderful. She had the table but found the same one in another finish that we loved even better. She had everything done and we were out the door in thirty minutes. The table will be here Tuesday! THANK YOU!!
So expensive late and worse delivery i have experienced in my whole life made me lot disappointed
The salesman was very helpful with us
Very friendly sales team, smooth transaction, and highly recommended to others.
Excellent and friendly customer service 😊. Thanks
Ashley's furniture store is my #1 place I buy all my furniture. I bought couches over 10 years ago and they were still holding up from the recliners to the motors and even the top tier leather, so I returned to Ashley's furniture for the best product. Samantha Pacheco was top notch with my customer experience , with zero pressure sales. Samantha Pacheco spent a lot of time with me and my wife making sure we would choose the furniture we wanted, she took us trough the whole floor and even in the discount room of furniture. I bought a beautiful couch recliner with heat and massager built into the couch with headrest recliner and led lights with wireless phone charger and USB with top tier leather. We purchased a coffee table and a dresser, the dresser has stainless steel roller bearing slides so you don't need to worry about over loading the drawers these are life time slides. The massager in the couch is so amazing. Thank you Samantha Pacheco for excellent customer service and excellent pricing. I went to the long Beach town center location for Ashley's furniture, I would definitely request for her Samantha she made sure we bought the furniture we wanted. We also went next door to the competitors store and the furniture was not built to last and more expensive. Thank you Ashley's furniture and thank you Samantha we will be coming back for are dining table soon. I added the photos of this amazing couch unbelievable perfect build . The dresser and coffee table are beautiful. I forgot to mention the center couch seat folds down with two more cup holders and adjustable reading lights and arm rests fold up , they are top lids to compartments to store your remotes.
Our home was lost in the fire and the staff here were very kind and helpful in furnishing the new home
(Translated by Google) I bought a mattress and they were going to replace it and now they don't give me a response, the mattress is all out of shape, not even a month of use and now I call and they don't answer me but if the payments are punctual in getting them and they lie by saying that they sent me an email, it's a lie, no. I received nothing and it's not fair because I left the hospital and I couldn't be comfortable even in my own home 😢 and now my husband and I are at the chiropractor due to the constant pain in my back due to the discomfort of the mattress They made a hole and they sent a technician to measure it and if it was bad I had to go to the store to change it for another one and I don't have any answer and they don't answer the phone (Original) Compre un colchón me iban a cambiar y ahora no me dan respuesta el colchón todo desforme ni un mes de uso y ahora llamo y no me responden pero si los pagos son puntuales en sacarlos y mienten en decir que me mandaron un correo electrónico es mentira no recibi nada y no es justo porque sali del hospital y no pude estar comodo ni en mi propia casa 😢 y ahora mi espso y yo estamos en el quiropráctico por el dolor constante de la espalda por la incomodad del colchón que se hace un hueco y mandaron un técnico a medirlo y si estaba mal segun tenia que ir a la tienda a cambiarlo por otro y no temgo respuesta alguna y no contestan el teléfono
My family and I went to purchase a bedroom set and mattress for my mother. Zahra took the time to show us our options and really helped my mom choose her dream bedroom set. I appreciate Zahra’s expertise and thoughtfulness. She also gave us an exceptional deal! Ask for Zahra when you go this location if you’re looking for exceptional help and for assistance that will go above and beyond.
Every piece of furniture in my place is from Ashley. Patricia helped this time and she was perfect…nearby when I had questions but not hovering.
Very nice experience. Knowledgeable person and helpful.
Great customer support. The shipment was not delivered on time for some error, as soon as we told the store manager that, he coordinated delivery the second day, and get approval for a gift as well. I am very satisfied with their service.
The experience in the store was great. Evan showed me a lot of options for couches and eventually helped me to choose the best couch. It was a quick and easy process
Alondra was very patient and knowledgeable. She helped me pick out a whole new living room set and dining area! I liked how she didn’t pressure me and spent time with me to find the right furniture!
(Translated by Google) Very good attention and very happy with our purchase from the seller (Original) Una muy buena atención y muy feliz de nuestra compra por parte del vendedor
Great service We have a great experience with Adolfo .
Adolfo was great to work with. He was attentive and ready to answer our questions. Left happy with our purchase!
He a nicw a guy ti sale help us really good
Was able to shop at my pace and when I made my choice Rafi was right there to assist me.
Seems like good quality for the price. Two week delivery was longer than expected. Lots of sales people, but not pushy.
As soon as we walked in we were greeted by the friendly staff. The associate asked what we were searching for, and showed us our options. We made the selection and purchased our new sofa bed.. all in about 30 minutes.
They helped us with our purchase and the delivery was great. No problem here
Just got a beautiful new sofa at Ashley for an incredible deal. Thank you to Adolfo who patiently assisted us, answered all our questions, and guided us to the sofa of our dreams!
Adolfo was very professional, very nice. He was also very patient and understanding.
Excellent service from Adolfo, great costumer service and explanation. Thank you!
How unfortunate that I can't get hardware replaced because it is not covered by insurance, within the year my hardware started coming apart, they said they would send new hardware but never got anything. Now insurance says this is not covered, I should have known better! Don' t get insurance, like everything else you will get the run around.
Definitely would not recommend buying from Ashley's.
The seller Adolfo was very helpful and patient with my family and I. We knew we wanted to upgrade our dining table set and get a matching dining server to put our tv on top of. Adolfo was very helpful and answered all of our questions and took us throughout the store so we could see and try out all the tables. I would recommend coming here for your furniture and ask for Adolfo.
Ashley's is usually pretty pricey, but I found THE perfect recliner and Juaquin was very helpful in facilitating our contract for purchase!
Excellent customer service from Patty Lopez and her Manager Anthony. Thank you for making our buying experience the best !!
Very good service from Patty, Lopez. Also the manager Antony was very helpful on putting a great deal for me and my family,really enjoyed the experience here it was great 👍.
The only reason I’m giving one star review is because of Rafael who was the person helping us and he did an amazing job at selling. However, I would give this store and Ashley as a whole, a bad review and negative stars due to their lack of professionalism and their lack of communication once someone has purchased an item. It has been over a month and I have not yet received any of my furniture. I called the store And no one could seem to help. The customer service line are no use as they don’t seem to help as they only reroute you to another person who is less knowledgeable of what it is that you’re inquiring. It has been now a month and I have gotten a bill for nothing that I have received yet. It is starting to say that I have gone into this new year and into the holidays with no furniture, but a bill.
Very good experience with Sue, all questions answered and she took a lot of extra time dealing with us. We actually left with more than we went for! Sue also took my "bargaining" like a champ. We will be back when it's time for more new furniture.
Great people it was fun shopping
Came in to buy a new kitchen table and the sales person named Adolfo made the transaction super easy and fast. He was very knowledgeable and answered every question and concerned we had before making my purchase. He was able to work with us on the budget we had in mind to help us find an amazing new dining set.
The salesman wa kind and courteous.
Do not recommend purchasing your furniture here. Unreliable and will lie about what they have available to simply make the sale. We purchased couches waaay in advance due to having family visiting from out of the US. Took time off from work to make sure we were home to receive the couches (almost a month after we purchased) all for them to call us 1 day before our delivery date to let us know they were punching back our delivery date until AFTER the new year. At this point, they’ve pushed back the delivery date TWICE without any reassurance of when our paid couches will actually arrive. Do not recommend trusting them if you value transparency and trustworthy customer service.
(Translated by Google) I will never buy again in that store, they sell pure garbage and they sell it at a very high price. I bought a bedroom and they charged me $400 for delivery. I didn't want to pay them. I preferred to go pick it up at the warehouse. What was my surprise when I opened the boxes to see Assembling it came all broken, they were not responsible because I did not pay to build it and I was left with the garbage in my house, they are fruitful (Original) Jamas vuelvo a comprar en Esa tienda ellos venden pura basura y la venden muy cara yo compre una recamara y me cobraban $400 dls por el delivery yo no los quise pagar preferi ir a recojerla ala bodega cual fue mi sorpresa que cuando la abri las cajas para armarla venia toda quebrada no hicieron responsables porque no pague por yevarla y me quede con la basura en mi casa son unos frudulentos
"I’m very disappointed because I still haven’t received the refund for the sofa I paid for and canceled during the same visit to the store. I ended up buying another sectional set instead. I’ve called twice over the past 10 days, and I still haven’t gotten my money back. Second, I was told that one part of the sectional would arrive at the end of December and the other on January 7. I specifically requested that both parts arrive together on January 7, but when I followed up, I found out that one part will arrive on January 7 and the other not until January 19. No one informed me of this, which is very frustrating. While Ivan was very helpful and friendly during the purchase, everything that happened afterward has left me regretting my choice to go with Ashley. I won’t repeat this experience
Worked with Sale Rep Rafi Exum. He was excellent. Help me through my decision and was very patient. Would definitely work with him again. A whole ago I purchased my living room, dining room and 2 bedroom sets. Very good quality. That’s why i came back and will return while i need anymore furniture.
Fast service in ordering lamp and they honored my Veteran's discount. In and out in around 10 mins.
Adolfo was very helpful with helping me out choose the best options that fit my needs. I would 100% recommend him to anyone who is looking to buy new furniture!
Fast and friendly
Great experience the sales team really professional. The only reason I didn't give the store a 5 stars was that I had signed up for ur txt messages and received a $50 coupon and u guys didn't validate online or at the store
Great Joaquin was amazing Was very easy working with.
From the moment my girlfriend, my self and Mango our Jack Russel stepped into the store, Kevin greeted us with a smile and gave us a tour and asked us what were we looking for. We told him what we wanted for a couch (size and style) and within a couple of minutes Kevin found for us exactly what we were looking for in our new couch. His vast knowledge and friendly service was greatly appreciated, but not only Kevin was polite and friendly. The whole team stopped by to greet us and pet our dog. Definitely will be returning for our next furniture purchase.
Sue was great. She presented a package i couldn't pass up. She was very knowledgeable about the product which I truly appreciated. Would definitely buy from her again.
Adrian was very helpful and attentive. The store was nicely laid out and had many choices. Thank you!
Great experience working with Adrian. Very reassuring and knowledgeable down the the smallest detail.
Adolfo has great customer service skills very helpful great shopping experience
Adolfo, very helpful and respectful person !
They have a great customer service 😁
Marcelo was straight to the point & very helpful
Good seller
I Came here after my brother recommended it and was lucky enough to have Zahra help us find a couch for my apartment. Zahra not only took the time to review potential options thoroughly but also made it such a pleasant experience. Highly recommend !
Adolfo did a great job helping us with our purchase! Very patient and thorough with the process and great deals!
Our shopping experience was great. We were able to find the perfect sectional, and received very generous discount during their Black Friday deal. Zahra and Cris were great. They were able to get us earlier delivery as well. Will definitely shop here again.
Great selection of home furnishings. I was really impressed with the quality of the furniture with a flexible price range for a variety of budgets. Samantha our sales agent was great in answering all our questions and helping us get a beautiful dining set.
The person who helped us, Joaquin, was great! It was low pressure. He was very informative. When we decided on a couch, the sale was quick and easy! He even got us more of a discount than we were planning for!
Amazing customer service and easy purchase
Customer Servive was outstanding, my sales person was knowledgeable and show me what was available. She explained everything. I am very satified with my purchase.
My husband and I went to the Long Beach Town Centre Ashley’s and were helped first by Joaquin and then in mattresses by Kevin. They were both knowledgeable and friendly—not pushy. We left there after purchasing a new king size adjustable mattress set, got some free sheets and pillows, and free delivery as well as an internet price match. They were both GREAT. We’ll be back Morgan and Fran
Adrian S. Provided us with such a high level of service that we will recommend him to friends and family. His level of professionalism and business like empathy, along with his knowledge of product, made the buying experience go very smoothly. Ashley Store is lucky to have someone of Adrian's caliber
Stella helped us purchase our sofa , she is very good at what she does . We were sold immediately. She’s the best
I had excellent customer service from Rafael Morales.. made our shopping very pleasant:)
Stella Peralta was so helpful and personable. We are in love with our new couch and will definitely come back for the rest of our furniture. Ask for Stella! She’s great!
Great customer service . Listens to the clients needs and patient with care in choosing the furniture selection.
He was good and courteous. Though it was free delivery and assembly if I had purchased insurance..but to my surprise I was charged $ 100/- for primeium deliver. I realized when I went home.
Marcello took excellent care of us. He found the dining room we were interested in , got us a good price and made it all so easy. Thank you! Carol and Jeff Ehrke
Zahra was amazing !!! She helped my Fiance and I find exactly what we wanted !!! It was quick and easy and I feel very confident about my purchase !! Thank You !!
Very helpful and friendly staff, they were patient with my shopping process and answered all my questions, thanks to Alondra and the other staff for a great shopping experience.
The associates Marcelo and Ben were friendly and very professional. Helped me and my wife with our needs.
Mr. Adolfo Gutierrez took his time to show us lot of choices on the furniture piece that we were looking for. He worked with us ok obtaining the best price and what we were looking for. Thank you very much.
(Translated by Google) Very good attention. (Original) Muy buena atencion.
The sales associate and manager i worked with were so awesome and got me exactly what I wanted at the price I could afford. I definitely recommend this place.
Sara was excellent we will comeback soon
Great service. Great selection
(Translated by Google) Stella is the kindest person I have ever met. I help them very well. Spectacular!!! (Original) Stella es la mas amable que eh conocido. Los ayudo muy bien. Espectacular!!!
Stella was fantastic! She was extremely helpful and very knowledgeable, overall pleasant and friendly. You can really tell that she enjoys helping people find exactly what they need. This particular Ashley’s store will be my first stop for furniture needs from now on because I had such a wonderful experience provided by Stella!
Stella was so great and helpful, she was very insightful and answered all of our questions. I ended up getting a sleeper sofa with her help. 🖤
Great customer service See Shaun store manager And Adolfo sales rep
Stella was a great help good customer service gave us a great deal! Will definitely be returning!
I recommend Stella if you ever come here ! She was very knowledgeable about her mattresses ,nice, and hooked us up with our bed frame and dresser ! (Doesn’t pushes you to just buy anything)
The salesman Adolfo was very very Helpful to us showed us different sofas in blue that we were looking for. Happy with our purchase.
Kevin was great. He educated us about the mattress buying process and helped us make a good choice
Ben Lopez was very helpful!
Horrible experience, Chris has the worse customer service . He thinks he is the mager and will not help
Ben was very helpful. Got a great deal and everyone was very helpful and respectful
(Translated by Google) Adolf a very good person, very kind and super attentive, thank you (Original) Adolf una muy buena persona muy amable y super atento gracias
Great service at Ashley Furniture! We were immediately greeted by Alex Gonzalez who helped us pick our bedroom dresser and nightstand. Additionally, I had questions about a couch we would be wanting to purchase in the future and Alex answered all our questions. He gave his card to us so when we are ready to purchase our couch, we will be asking for him to help us. Thank you Alex for your great customer service!
I have purchased furniture from Ashley Home Stores for years and I’m never disappointed. The quality is outstanding and the sales reps, delivery, and customer support are wonderful.
Stella in Long Beach made ordering our new furniture so easy
Patty Lopez was super helpful! My husband and I went in looking for a bed frame, we explained to her what we were looking for and she immediately guided us to our now new bed frame. She was so kind and gave us the best advice ever. If you are looking for a kind patient person definitely go in looking for patty!
Zahra was very professional and knowledgeable. Thank you!
Greetings Ashley Furniture, Mr Bill Hu, was exceptional in his customer service personal skills. Thank you, Mr.Bill Hu Respectfully; Anthony D Jackson 🏆🙏🤗 Shalom Shalom..🗽🙏🌉
Evan was very friendly and helpful.
Rafi was awesome. He gave us space so we felt comfortable and not pressured.
Great shopping experience. All questions were answered and buying was super easy.
Had what I needed and Bill was incredibly helpful!!
My salesman was Evan Rodriguez, he was very nice, professional & patient with me. Showed me choices, & also mentioned matress sale. Great salesman I bought a sectional sofa. Thank you Evan
Sue helped us out, and provided great service. We came in with a rough idea of what we were looking for in a new couch. She showed us plenty of different options that fit the criteria we gave. We ended up purchasing the Flynndale sectional sofa. Once we decided on a sofa the buying process only took about 10 minutes including set up of delivery.
Bill was helpful and patient with helping us with picking out of furniture. Thank you Bill!
Adolfo & Michael were very helpful in finding leather couch that suits our needs. We were shown all available options & given a clear explanation of the quality differences between the various models. We were even given a better deal from the ongoing holiday sale.
Bill Hu helped me and was patient to explain about the discounts. Great service
Great experience with Adolfo as our Sales Rep. He was professional and patience as we explored the store looking for our perfect couch. Once selected, we decided on purchasing a new dining room set. Again, he made sure we found the one the best fit for our need and want. Overall 5-star experience.
Today we went to Ashley's Furniture and we had Ben help us. He was so amazing, fast, and efficient! I would definitely recommend coming to Ashley's and having Ben Lopez help!
Samantha Pacheco was awesome. Knowledgeable and friendly!
Had the pleasure of working with Sue today and she was extremely helpful and knowledgeable about the products. I had spoken with her over the phone before coming into the store and once we had arrived she was prepared to show me the exact products I was interested in, which I really appreciated. We did not feel rushed or pressured into purchasing anything we were not interested in. We will definitely reach out to her again when we are ready for more furniture.
Zahra was extremely welcoming and helpful. She made me feel welcoming and had answers for everything I needed. I would definitely recommend coming and having her assist you.
Bill was great! Everyone was very helpful with no typical salesman pressure.
Come on.into Ashley's Furniture and ask.for Rafeal and / or Rafi. They were a great help in finding the perfect Couch for me. The showroom is absolutely beautiful with lots to choose from.
For all our furniture purchases we reach out to Zahra, she is so friendly and knowledgeable of the furniture they carry. She always has a smile to great you and is so pleasant to speak too. Recommend to visit the LB Ashley for a great experience.
Stella was amazing!!! We went in telling her exactly what we were looking for and she went above and beyond! They were already offering Black Friday deals and she made sure we got as much off the price as possible. Thank you Stella for providing excellent customer service we will definitely be coming back!
Ordered furniture and paid in full month ago and furniture still not here. Return stuff which are defective will take forever to replace even though it is there mistakes.
Extremely helpful sales person (Michael) and his manager. Our purchase experience went through smoothly. I only wish if they would have a way by which they can take measurements at home before recommending the right furniture configuration (e.g. sectional modular sofa sets). Overall, a great experience!
Horrible sales people with manager bunch crooks came up with different numbers on different occasions.will never returned hope location goes out of business.i wish I can give zero stars.beware
Great customer service and products you would only find at Ashley furniture sotores. The craftsman ship on items are superior.
Great services and awesome staff
Great customer service!
(Translated by Google) Thank God well, although they didn't give me much credit, Adrian's customer service was very good and attentive, and with the product one was good and the other bad but they are about to come to my house to resolve it, let's hope everything turns out well (Original) Gracias a Dios bien, aunque no me dieron mucho crédito , en el servicio al cliente Adrian muy bien y atento , y con el producto uno bueno y el otro mal pero están por venir a mi casa para resolverlo esperemos qué todo salga bien
The day I walked in I was immediately approached by a wonderful young lady named Samantha. She helped me very quickly. She was very efficient and straight to the point. We also had great laughs and a wonderful talk. I received my five drawer dresser that I ordered very quickly and I love it, I also bought previously to purchasing the five drawer dresser, which was the ashley Furniture Neillsville set. I have the queen bed headboard and frame the six drawer dresser and nightstands white wash I love it and everyone that comes to my home. Loves it as well thank you Ashley furniture
The attendant didn't want assist me with getting the item i wanted and researched online for my small space. She keep showing me other options far too large and didn't want to tell me the option I wanted wouldn't be delivered until December. She was just trying to sell whatever was on the floor.
Sales person was very efficient and provided very good service. We liked the furniture and bought it.
Unique and luxurious
Our experience was so fast and seamless! Ben Lopez helped us out, great service! We’re very happy with our experience!
Did not have a good experience, called into the store, was told i had to come in to place my online order since the item was not in stock, did not get a the matched price i wanted even though other websites are getting the items directly from Ashleys Furniture which made no sense, was told nothing was backordered and that it would get to me quickly, and that was definitely not the case. Ended up cancelling the order due to false information. When walking into the store, asked for the person who helped me over the phone, everyone in the front were just talking and did not want to assist me, had to force someone to ring me up and they just told me to wait. Horrible service
Ariana was great , thank you
The team was great!..
I was very pleased with the complete process of buying a new living room set. The staff was welcoming, friendly & very helpful. The many different styles & fabric types was impressive & the delivery process was spot on. I really don't think there's any room for improvement. I would highly recommend "Ashley Furniture" for helping you upgrade your new living space with beautiful furniture...... Thank you, Kevin C.
Zahra was very helpful and informative in picking a mattress and sofa!
The reps were helpful and knowledgeable of their products.
Very pleasant repair man. Getting service took over 2 weeks or more.
I purchased a dining table and floor mat took them more than a month to deliver it when I received my order it was wrong got my mat but no table according to them I did not confirm in which I did various times when I got my table I called to check on my payment happened to be it was not the arrangement on my contract I definitely will not come back to this store very poor customer service in whole store
Picked out a great dining room set today. Thanks Sue, you were super helpful!
Joaquin was very helpful with our purchase. We never felt pressured in deciding and answered all our questions. Highly recommend him.
Zara is amazing
Ben Lopez sold me my furniture. Thanks
Worse experience ever
Ben Lopez best sales person
Excellent service
Zaira is amazing, really helpful. Will come back with her.
(Translated by Google) Ben López helped us very happy (Original) Ben López nos ayudó muy contentos
The store was clean and well presented. The staff was helpful and very professional!
Bill made it happen for me and my family!!. I had previously been at the HB location and they just couldn’t make it work within my budget . I showed Bill the exact sectional I wanted and told him my budget and he had me out of there in 30 minutes. He did what the lady at HB wasn’t willing to do for me and didn’t waste any time . If you’re looking for a quick and pleasant transaction look for Bill.
Great customer service. Very friendly and informative. Highly recommend Kevin to support you.
Kevin helped us out he was very helpful and patient with us. Thank you Kevin😊
Kevin helped us out he was very detailed and very helpful. Ask for him upon your arrival.
Rafi did an incredible job helping us and made the process so smooth and was so helpful!
Ben Lopez was very helpful and great costumer service when it came to explaining prices and furniture quality .
Samantha was wonderful. Very friendly and patient. Answered all our questions. Didn't feel forceful. She allowed us to go over to Bob's furniture to check out the furniture before deciding. The furniture at Ashley is better quality. This is the 2nd time buying stuff for the house.. same thing happened.. checked out multiple stores and end up buying here. Can't go wrong with Ashley furniture. Ashley thank you for taking time to talk about each product so that we could make an informative decision. Felt good about the purchase because you didn't leave anything out.
Brand new couch was damaged when it was delivered. I was told I had 72 hours to inspect the couch, which I did, and reported the damage within the 72 hours, but Ashley would not replace the damaged couch section, only send a technician to fix it. When the technician and part came, not only did he not fix it right, he damaged a different part of the couch. Ashley's response? We'll send a technician out to fix what the previous technician messed up. So much for my brand new couch. Ashley is a fraudulent company and nobody should buy a couch from them. Buyer beware!
Ben lopez provided excellent customer service in addicting me to purchasing my new tempura mattress. Not only was his knowledge and expertise helpful, but also involving everyone on the team answered ALL my questions. I will come back in the future to purchase other pieces of furniture
Zahra is our sales rep and she is very helpful. Thank you
Came in for a new living room set, found amazing selection. Sales person Kevin was extremely helpful, allowing us to shop at our leisure and answering any questions.
My sales guy Kevin was very helpful and I was very satisfied with my experience I had today.
Zahra helped me in the store today and she was absolutely amazing! I really appreciate all the help. Thank you for making my shopping experience enjoyable!
Overwhelmed at first coming in the store. But with Kevin’s help it was much smoother. He is very knowledgeable and went above and beyond to ensure I meet all my furniture needs. Highly recommend him.
Want to say that Shopping for furniture this time around was the best experience. Our sales person was not only courteous and friendly but a complete professional in every way . Our sales person name is Samantha and we highly recommend her . She was clear in communication and was able to let us know all the features about the items we bought. We came back 3 times and she was friendly every single time. The Manager Charles was also a pleasure and very helpful . Overall best experience I had buying furniture .
Zahra was very helpful ,
Kevin was a great salesman very helpful and I was able to find exactly what I needed with his help
Very helpful, courteous, efficient, and friendly pleasant experience. ⭐️
Ben lopez good sales person
Samantha and Zahra provided exceptional service. Really helped guide us on making the right decision for both our furniture and mattress. They took the time to educate us and address any questions we had. We left feeling very excited about our purchase
Zahra was very helpful
We were helped by Evan; He was friendly, attentive, and helped us find exactly what we were looking for in furnishing our new home. Great experience, great customer service!
(Translated by Google) Good service, Adolfo Gutierrez helped us and explained everything to us clearly. all our doubts (Original) Buen servicio nos ayudo Adolfo Gutierrez y nos explico todo y claro todas nuestras dudas
Zahra has Excellent Customer Service Skills. Very knowledgeable in helping me to buy my Jayemyer Dinning Table and Chairs. Thank You!
Over the top amazing definitely was really really nice having Ben Lopez as our representative great listener and got us exact what we needed
Thank you so much for your time and patience Ben Lopez! We couldn’t be happier with our purchase and your customer service!
Zahra was great
(Translated by Google) Ben Lopez (Original) Ben lopez
Great person Adolfo was great got us a great deal I would recommend to everyone
Bill is a great SALES MAN!! Very patient and friendly!!!
Bill was amazing fantastic service!!!!
Double check your receipt because they don’t check calendars. Purchased a bed frame and asked what the delivery estimate would be. Was assured by “Alex” that it was 4-5 days. As we continued with the purchase, he specifically told me “it will be delivered Saturday”. I checked the receipt for the correct price and contact information. Unfortunately what Alex had neglected to have me double check was the delivery date- Saturday of next MONTH.
Fantastic service from Adolfo today! We cant wait for our furniture to be delivered.
Zahra was very nice and helpful I’m a very happy customer with my mattress purchace.
Zahra was very helpful. Can’t wait for my mattress to arrive. Thanks!
Zahra was amazing! She was very diligent with making sure I got the merchandise I wanted! I will be back to purchase more!
Very good customer service from Zahra…thank you for your assistance ✅
Zahra was very helpful
Ben Lopez is an awesome salesperson. Highly recommend
Kevin helped us pick out and order a sectional sofa for our new place.
This store sucks butty. I purchased a sofa and dinette set and it’s been nothing but hell from day 1. Damaged goods from day one. The sofa was switched out but the dinette set has been nothing but trash. I’ve had six scheduled appointments 2 in which were no shows which include the first initial delivery and they keep sending me a damaged set. The manager Ron finally agrees to take the charges off my account and come pick up the dinette set and he re we are nothing has been taken off my charge card and I still have the price of trash still sitting in my kitchen taking up space. Never again will I shop at Ashley furniture. It’s nothing but trash and it seems like the employees are worse than the furniture. So disgusted with the service and quality of the employees and the furniture
Zara was great! Amazing customer service!
Adolfo did a great job helping us find the perfect furniture! Great service. They had one error which was the delivery address was my mom's house and when they emailed the address to confirm it was the billing address which we my house. We happened to have a truck so they put it in our truck and we delivered it. In the end it all worked out very well.
The customer service in the store was great but delivery has been a nightmare. I have had a damaged couch delivered to me twice. In each case the leather sofa has had a cut through the leather. I have tried calling to talk to someone but I only get an automated system that routes me to a call service that cannot help. I can't reach the store. The furniture looks nice so we'll see if third time is the charm for delivery. Update: I received an undamaged couch on the 3rd delivery. It's comfortable and looks great.
Sue Ashley was the best!!!
Zahra was very helpful
Bought a bed today. Sales person Ben Lopez What an awesome experience I will be coming back just because of him. I saw a lot of things I liked. He will be my sales agent permanently. Good job Ashley’s, hiring a good employee like this. 10 star review if I could. =)
We had a really good salesman help us today.Ben Lopez Awesome customer service. Super informative and a great personality. He sold me an awesome bed. I will definitely be coming back for more things for my home. He’s going to be my permanent sales agent. Good job Ashley’s having him as an employee.
Aldofo is kind and efficient. Great experience
KEVIN..CASEY FARRELL
Zahra was amazing. Her service and professionalism were exquisite. Highly recommend her to anyone interested in purchasing furnitures.
Harassing! Worst than a car sales lot! I went in and was waiting for my husband until he was done at Total Wine and I told the sales lady that when I went in. Went to sit on a sofa and maybe 2 minutes later she comes and says how the fabric is premium blah, blah. I said I’m good thank you still waiting for my husband. Then she said she had to tell her manager so she could help other customers (Tuesday at 11am and no other customers). So then another 2 minutes the manager comes and again I tell him I’m waiting for my husband. He says “Waiting for him so you can buy something?” Just completely rude. I was going to leave but with them harassing me I wanted my husband to come in and see if it was just me. He comes in and I see him and go by him and we sit on a sofa. My husband said let’s just go because I hear them talking about you and I’m not comfortable. So we left. We did like a sofa but since we didn’t have time to just look around and not be hounded we don’t know if we like it so going to a different store.
(Translated by Google) A week ago I bought a Mollviney bedroom when I took it out of the box it looked like a used bed, it's kind of unpleasant because my daughter thought it was a used bed but she herself saw that I took it out of the box I went to pick it up from Colton, today September 23 2024 I will go in the afternoon to make my claim, very bad experience (Original) Hace una semana compré una recamara Mollviney cuando la saqué de la caja parecía una cama usada es algo desagradable porque mi niña pensó que era una cama usada pero ella misma miró que la saqué de la caja la fui a recoger a Colton, hoy septiembre 23 del 2024 iré por la tarde hacer mi reclamo muy mala experiencia
Service was quick, was in and out within 15 minutes. Adolfo was well spoken and knowledgeable.
Phil is great very well professional respectful great salesman……..
Kevin was amazing. Very helpful very knowledgeable. Will definitely be back
Zahra and Alondra thank you for a great experience! You both were amazing and possess professional knowledge on what you do. Thank you for going way and beyond on your customer service! I am so excited for better nights on my temper pedic mattress.
Samantha was too convincing to ignore and very pleasant.
Came to Ashleys for couch and Kevin made sure we left happy.
Not very happy going to contact the warranty on the living room suit I paid 2000 dollars.
Zarah Fardoun was dynamite, super helpful, and helped me with color schemes & selection. Very satisfied! Cannot recommend strongly enough! Great experience!
Adolfo was of great service to us at Ashley’s Furniture. He greeted us with a smile immediately and was very helpful throughout the process. Thank you Adolfo for a great experience!
Adolfo was very helpful and quick. Quite demure with his customer care
Adolfo, was an Amazing guy to help me out with my purchase. Made me feel like Ashley’s Furniture is there for the customer and to think of everything as an investment. Also advised me that in the event they start assembling and I don’t like what is happening or how it’s coming out that we can make the changes easily. Now that made me feel more secure than having to forcefully commit to what I bought in store.
Adolfo is a great sales rep. Very nice and knowledgeable.
Kevin did an amazing Job! Great product knowledge and friendly service
Thank you Zahra Amazing service
Ben Lopez provided great customer service and ensured us with support as we were looking for a great bedroom set for my son. We are content and greatful. Thank you Ben Lopez
Zara was the best and very helpful with my first couch purchase! Thank you!
Our shopping experience at this location in Long Beach has been great! Kevin was very helpful,.informative, and patient with our needs. Will recommend to others for sure !
Ben Lopez was a great sales man and treated us very respectful and nicely . 10/10
Kevin was really helpful and awesome I felt like I was talking to a friend from work!
Janethe is very nice and experienced, I highly recommend coming to see her
Let me start off by saying Alex Gonzalez and Charles the manager were super friendly and helpful. I was very particular with what i wanted and was helped every step of the way. Even though i did not purchase anything at this time they never felt like I was wasting their time. Thank you so much will definitely come back.
janeth was helpful and on it :)
Janeth made this experience easy and enjoyable. Was not pushy at all and was able to help us with all our needs. Highly recommend
(Translated by Google) I visited Ashley today to remodel my house and I am very grateful to Janeth for her service and disposition 👏 I am very anxious to receive my new sofas (Original) He visitado hoy Ashley para hacer una remodelacion de mi casita y muy agradecida con Janeth por su servicio y disposicion 👏 me siento muy ansiosa por recibir mis nuevos sofas
My family and I are very happy with the service we received at Ashley Furniture. Kevin was very informative and patient and answered all our questions. He provided us with all the information needed. My parents were very happy with the service provided. Thank you Kevin and team!
My overall experience with Ashley's store, I will never ever buys a piece of furniture from them. They're furniture comes incomplete and customer service sucks. Please don't waste your money at this place.
Alex and Zhara were very helpful! Will come back for my future furniture needs.
Kevin is super helpful
Zahra was amazing Answered all my questions , I feel really good about my purchase
Thanks Janeth! Appreciate your prompt service.
Ben lopez best sales person please ask for him
I do not recommend the Long Beach location. I am not speaking on every Ashley Furniture store. I purchased over 8k in items. When I called to confirm my delivery date, I was told my delivery date change due to items not in stock which is not what I was originally told. I was given different information from my original purchased date. While attempting to ask one additional question, Representative (Justin) hung up the phone. I called the store to speak with a manager (Anthony) who repeated the same information but did not ask questions or ask for details when I stated one of the representatives hung up the phone while I was still speaking. I understand that a manager will protect his employees but at least pretend to care for the customer. Ultimately better communication and better customer service from the store and its employees would have helped.
Kevin was great Nick
I make a mistake to go to this store, never again going back! I will NOT recommend this store, customer service is terrible 😩
Samantha was really easy to work with. Made us comfortable with our decisions
Ben Lopez excellent help from Ben very helpful
Amazing customer service and was a true delight to work with.
Great service from Zara!
I just buy 12k products for my new home Ben Lopez was perfect helping me to get the best deals and more savings 👍
Ben Lopez is the best Thank you for your help
Bill provided excellent customer service and was able to explain to us details regarding our purchase of a couch and living room furniture…
Thank you Zahra for your help! I appreciate you.
Went to Ashley yesterday to look for cabinets for my entryway and living room. The employee posted at the front told me they didn't carry anything I was looking for and I should go to Ikea. So, I guess if you're looking for cabinets or worthwhile customer service, look elsewhere.
Ben Lopez good sales person please ask for him. Please ask for manager Anthony best sales manager
Bill was great to work with. He was attentive, professional, and patient. He answered all questions I had and made my experience at Ashley Furniture a very pleasant one.
👍
I had an amazing experience with Zahra. She was very professional and she went above and beyond to help us get what we needed. We couldn’t be more happy with our purchase. We definitely will be going to her again for further purchases.
Great and helpful experience! Ask for Kevin.
Thank you Kevin for all of your help. Great experience.
Kevin was amazing! One stop shop! Definitely recommend him!
Ben Lopez helped my husband and I find our furniture here, and he was amazing. Literally took the time to show us everything we needed and to further show us all of the options financially. He was very honest and financially conscious as we expressed that we had a small budget. Great customer service!!! And as a bonus, the furniture quality was soooo much better than IKEA and Living Space in terms of couches. If you need a more affordable option and want quality so you can soak into a nice and cozy cushion after work, this is the place to shop.
We bought the two piece leather sofa set from Ashley & there was a gap between two seats in one sofa & we complained after an hour of delivery. Two people came to inspect & said they can not repair & it is manufacturer’s defect but they cannot exchange or take it back. It’s ridiculous that if they cannot repair , they should exchange it but no, they refused to do anything. We are very very upset with the service of the Ashley management. I would not recommend anyone to buy from them as the service is bad & the product delivered is bad too.
He was very helpful and attentive to our needs. Great sales Associate
We had a great experience shopping here with the help of our friend Ben Lopez! Great deals and great costumer service! Thank you!
Zahra was amazing thank you so much for your wonderful help ❤️
Ben Lopez sold me my mattress. Great customer serive. Come in and as for him
Great customer service. Kevin was not pushy patient and understanding. Would definite be back because of him
Great customer from Kevin @ LB store. Good promos right now.
Ben Lopez was friendly and knowledgeable. I appreciate the patience he showed to my million questions. I did not just purchase the perfect comfortable couch. I also got it in the perfect Color! 🥰 thank you Ben
Ben lopez sold me my sofa please ask for him
Janeth gave us a great experience! She was very patient and gave us great detail whenever needed. We didn’t feel any pressure whatsoever which made the experience great.
Certainly! Here’s a sample review you can use: --- I recently had the pleasure of working with Zahra while shopping for furniture, and I couldn’t be more impressed. From the moment I walked into the store, Zahra greeted me with a warm smile and was incredibly attentive to my needs. She took the time to understand exactly what I was looking for and offered valuable suggestions without being pushy. Her knowledge of the products was outstanding, and she was able to answer all my questions with ease. Zahra also helped me find the perfect pieces that fit both my style and budget. The entire shopping experience was seamless, thanks to her professionalism and friendly demeanor. I highly recommend zahra to anyone looking for a stress-free and enjoyable furniture shopping experience.
Bill helped us this evening & had the best customer service. very helpful & informative
Samantha was patient and even went as far as letting me borrow her measuring tape to go home and measure my space correctly to assure I made the right purchase option for our small apartment space. I took up alot of her time today and she never appeared irritated with my indecisiveness. She gave me the time I needed to make my decision and didn't hover around me like some sales people do. I really appreciate her.
Kevin was absolutely phenomenal with his service in finding our bed and couch. He was patient with the options we were looking at, thorough on his explanation. The best service you could ask for
Donna, was truly the most wonderful and lovey person I have ever met at an Ashley Furniture! I have purchased all my furniture from here since 2016 and I have to say, I am grateful for her in every way. Such kindness, such joy. Thanks for everything and I look forward to seeing the furniture for my favorite lady (my granny)!
Bill was very helpful
Zahra was very helpful💕
Ben lope gave us the best deal!!! Highly recommend!
Zhara was extremely helpful and kind from the moment we walked in the store to the moment we left. We came in to look at sofas but with her help and expertise we left with a full house of furniture.
Bill did a great job!!!
Ben Lopez sold me my bed please ask for him
Patient, listened , super nice
Great job Adolfo, thank you so much
Andrew was wonderful to work with. He listen to what we wanted and made sure we bought what we needed.
Kevin Johnson was most professional, helpful, and trusting. Mike
Zahra helped us find everything we needed with amazing and cheerful attitude. She was amazing and incredibly helpful, please promote her.
Andrew Lint was very helpful and pleasant got me all set up and out the door in less than 15min. Thank you for your amazing service.
Ben lopez helped me with all my furniture. Please ask for him
Don’t buy anything from them they are a fraud i paid 1800$ for a sofa and bought 200$ 5 year warranty, the sofa broke and they say it is not covered under warranty, they use 3rd party warranty companies which use 3rd party companies for parts, they will put you on 1 hour hold they will make your life miserable don’t do any business with them ever.
Donna was so helpful and kind when helping my roommate and me! Very happy with our experience!
donna was so helpful and welcoming. now we have somewhere to sit in our apartment!
Everything was good until delays started. And i decided to cancel. The messed up part is i bought all my furniture to match. They made me wait for delivery then after losing day work they said it was too damaged to be delivered. Lol why would you say that to a customer. There return policy wont return partial of what i received after canceling the remaining furniture. I guess you have to be aware once they send bit at a time. They will not take returns at all. Last time I will buy from them. Cancelled the damaged sofa that was never delivered. Initially in store was good. I mean they are salesman and say what you like to hear. But when it comes down to delivery. They are 1 star. I hope this keeps customers aware of not buying separately. You will be left with unmatched furniture. We work hard to buy our new home furniture to be told damage was sent and no return when you cant deliver is just bs. If anyone wants to buy the existing furniture at a cheaper price i will sell them. Save urself the head ache. They are new. Just don’t like how i was tricked. And seeing this daily reminds me. Thanks for wonderful experience. Wont happen again.
Zahra was very kind and gave a very good service.
Kevin was phenomenal in assisting us getting the perfect bed and mattress for our needs. He also got my daughter fitted for the perfect bed. Super patient and understanding of our needs
Very patient and knowledgeable
We had a great experience at Ashley's especially with the assistance from Ana Gomez. She was patient, kind, and so professional. My family and I all had different ideas of how we wanted to decorate our family room and Ana made suggestions to help us all feel heard and incorporate our ideas. She made this experience easy and stress free.
We had the up most best experience at Ashely Furniture Store in Carson. Please, if you are indecisive, look no further and stop at Ashley’s! We were greeted by wonderful Donna and right away she advised and let us she would be the one assisting us. She showed us how the prices are listed and told us how the showroom was arranged. And off went to find our dream bedroom set without being followed or pressured. if we had questions she not far away. Donna was very knowledgeable about the the furniture and mattress. We were only going in the furniture but really need a mattress. She took us to mattress section and i learned so much on how important a mattress is to our health, it would be senseless to buy furniture without a benefit to our health. Donna was so patience and calm, it never felt like she was trying to make a sale. I’m so thankful for her and Chris! Chris thank you for adjusting a small error on the final receipt and being very friendly. Please just stop and ask for Donna, you won’t retreat it. Very professional, friendly, and knowledgeable:)
Kevin was great and made the selection and shopping awesome experience.
Andrea was a great person to work with she helped us find the right sofa for our house!
Ben Lopez was an amazing salesman
Great service
Walk into Ashley’s on Sunday in search for a new couch. Immediately greeted and ask what I was looking for by Rafi. Very helpful and knowledgeable about products there. He showed me multiple options to ensure I was getting the right couch. A wonderful and easy experience here. I would definitely recommend this location and hopefully Rafi is there to assist.
Sue is absolutely phenomenal She’s patient and so knowledgeable Sue makes us feel at home while helping build our home She helped us get the best deal and with financing Can’t wait to come back! Thank you Sue!
Zhara was really helpful in answering all my question and in the end I felt happy with my purchase.
Zhara was very lovely in helping us choose the best furniture. Love her upbeat and friendly attitude, she was really the best!
Came in today and bought a new sofa, Rafi helped us and he was awesome super friendly and knowledgeable about all the different options! Would definitely come back in the future to see him! :)
Kevin helped me out today, he was probably the most knowledgeable person on the floor, all of his colleagues continued to ask him questions as he stayed focused on us. The man can multitask and he knows his stuff. Go see Kevin if you want to know about or make a purchase regarding anything and everything for home decor and furniture.
This was a great experience
"I am beyond grateful for the incredible help Zahra provided us during our furniture shopping experience. She assisted us in picking out the perfect bed, table, and other pieces with such care and expertise. Zahra's knowledge and dedication made the entire process smooth and enjoyable. She went above and beyond to ensure we found exactly what we needed. Zahra is truly the best sales representative we've ever worked with, and her assistance was invaluable. Thank you, Zahra, for making our home shopping experience so wonderful!" * Long Beach location.
Great shopping experience today here at Ashely Furniture. Samantha helped us out and did everything she could to meet our needs and show us many options. We ended up purchasing the one’s we liked the most and got the military discount approved as well.
(Translated by Google) Samantha attended to us with great patience and also speaks Spanish. (Original) Samantha nos atendió con mucha paciencia y también habla español.
Sue was very helpful!
Great service Janette was very helpful. Explained everything well.
We purchased 2 recliners from Ashley Furniture in 2022. They came out and put in more stuffing once. We purchased also extended warranty! But stuffing not covered. They don't care and will charge me to come out. Won't ever be buying from them again. 😕 not a great way to bring customers back. Also purchased tables, end table and other stuff from Ashley furniture! I'm done.
Was helpful great customer service amazing
Zahra and rafi helped me pick out the perfect bed for my back and neck problems. Zahra got me the best deal I’m very happy with making my purchase. I left out feeling like I got what I wanted but also what I needed. Thank you for your help.
I made a purchase in March for bunk beds. Ever since, we have had to deal with the store, the online representatives, and with the technicians. They're all terrible. On the delivery day, the technician was ignoring my instructions and calls. Did whatever was best for him. Moreover, he and his partner did a terrible job in building the beds. Inclusive, it was so horrible they broke part of the bed and a lot of the screws were missing. The bed was absolutely UNSAFE for our kids. They were scared they'd fall, hence, they didn't use them. Then, we submitted a case with the store, but nobody contacted us. Chris wasn't helpful either and the store manager was never in the picture. Terrible, and when I tried speaking to the sales associate, Ben Lopez, he yet to this day, has never contacted me to help us out. In addition to his absence, he sold me a an extremely cheap material bunk bed. He bragged it was the best wood material they had, yet it is cheap and flimsy. Terrible recommendation on behalf of Ben, Individuals like Chris, Ben and everyone else involved have terrible customer service, they're ignorant, rude, disrespectful, incompetent and liars. I had my order placed in March, delivered first Saturday of April and after multiple appointments, technicians, store sending incompetent technicians, and all; the bunk beds were just "fixed" this past Tuesday July 30th, 2024. It took FOUR months for Ashelys to take care of it. The only reason they took action is because I personally had to go in the store to file a complaint twice. I had to deal with Chris, again, not once did a the store manager show any concern. SUPER UNPROFESSIONAL. Definitely disappointing that leads me to never wanting business with Ashley's furniture ever again, Definitely seeking and looking forward to close my account with them.
Andrew was super knowledgeable and very helpful
Zahra was hugely helpful in locating and showing the couch and mattress that would be the best fit for us!
Kevin Johnson is awesome, very helpful, patient and friendly. Thank you Kevin for helping me with my purchase.
Great place got great service from Ben Lopez, was able to help look for what we needed.
Zahra helped me upon entering the store. She was terrific! I will definitely go back to her for future furniture needs
Ben Lopez and Charles (the manager) were very helpful. We are very happy with our purchase! If you need help with choosing furniture, they are well versed and professional with their work. Highly recommended.
Ben Lopez best sales person
Very good service and fast
If your shopping go to Ben Lopez. Not going to lie, I'm usually the type to avoid sale workers in a store and I did just thatI when I first came in looking for a couch. However when I had a question it happened to be Ben that I asked and he was genuinely so kind AND helpful. The couch I came in to look at ended up not working out but he helped me find an even better one without being pushy. Let me look around and debate options while happily getting me any info I asked for. It's funny that buying a couch ended up being such a good experience but it truly was and when I need more fruniture I'll be coming back to Ashley's as long as he's there.
Ben Lopez was an excellent person and sales person whom assistance my daughter and I. Highly knowledgeable and a genuine good person who tries to do his best to assist you. I highly recommend Ashley's Furniture and salesman Ben Lopez atc7410 Carson Blvd Long Beach CA.
Kevin helped me out best guy ever thank you
Ben is the best!
Michael Patriarca is super helpful, well knowledgeable and very accommodating super highly recommended!!! Thabk you Michael!
I bought a new bed set and worked with Zahra and Patty. I recommend that you work with them because I didn't feel pressured, they explained everything thoroughly, and even played with the baby. They are both very polite, patient, and great at explaining. If you are I'm need of furniture I recommend you work with either of these ladies, but if you are lucky like me and my wife you will get to work with both.
Stopped in to get a new leather sofa and Andrew came over to help us. We told him what we were looking for and he led us to each of the options. Lots of features we didn’t consider when looking for a new sofa. Glad Andrew was patient and very helpful. We left with a brand new sofa that day. Highly recommend Andrew.
Zahra was very helpful! She got our furniture order processed very quickly! She is very professional and friendly!
Ben Lopez was AN AWESOME HELP!!!!
Ben Lopez I came to get a bed and he was polite and helpful. Every time I come to Ashley I ask for him.
Ben Lopez sold me my full size bed frame. Came back to him because he was a wonderful sale person the first time I came
Thank you so much Ashley furniture for having Kevin as your sales guy. It was awesome very patient. Helped me out got everything I needed. Give him a raise please. ❣️
Great service from Ben Lopez! He was able to help us find all the pieces we need at great prices. For our 1st time shopping at Ashley Furniture we are satisfied.
Ben Lopez was an awesome sales associate. Always shop with Ben Lopez.
Great service!! Will definitely be coming back to Benancio L.
Everything was very simple and Mr. ben Lopez made the process a breeze.
Sales reps were super friendly and helpful. Ben Lopez helped us get exactly what we were looking for at a great price.
Zahra at the Long Beach Town Center Ashley's was so amazing...she's was extremely helpful. We so appreciate her all her help and patience.
Great service and selection! Patty was so nice and helpful with purchasing my furniture which made it an enjoyable experience.
Pretty nice store at Ashely’s furniture I got 3 items got help from Kevin really good customer service I appreciate the good service thank you 🙏
Came in to Ashley furniture today to buy a power recliner sofa and bill assisted me and with the help of his manager Jay we made a purchase Thank you for the assistance today.
Kevin was very helpful, attentive and kind. He answered all our questions and overall we had a great experience at Ashley’s.
Came in to look for a couch for the first time and Kevin was such a HUGE help. He was very friendly and helped us find the perfect couch to work with our space and budget. Definitely ask for Kevin to help you with whatever you need.
Ask for KEVIN. He will work with you and your living space. Very friendly and knowledgeable on the furniture in store. He will show you all the options and if you have a budget he will do his best to work around that price range.
An amazing experience at Ashley furniture in Long Beach, where my fiancé and I were assisted by Kevin in purchasing a bedroom set. Kevin gave us our space and provided details when asked, he understood our sense of humor and laughed with us. He made the purchasing process very easy and simple. Definitely will be coming back to purchase a couch and kitchen table.
Andrew was so very patient. He was well versed in all aspects of the items I purchased. He also went above and beyond to help me get the most out of my investment. Great service!!!!!😊👍🏽
Zahra Was very attentive and his knowledge of the subject was very convincing
Ben Lopez best sales person!!!
Zahra was amazing , highly recommend her for future furniture shopping
Patty lopez and manager Jay wingo are great people to work with thanks for my furniture
Kevin help me out alot with my bedroom set great service
Samantha was awsome. She was very detailed on every piece of furniture. She answered evey question i had. Will definitely come back
Zahra had excellent customer. I'll will be back for sure.
Ben Lopez the greatest salesman
Ben Lopez best sales person sold me all my furniture. Please please ask for him
Kevin was amazing, and very knowledgeable. Can’t wait for a good night sleep, and my new bedroom set. Thank you so much Kevin! Denise
ALEX GONZALEZ AND SAMANTHA ARE THR BEST ! THEY REALLY DID ABOVE AND BEYOND TO HELP US.
Ben Lopez best sales person please ask for him
Ben Lopez best sales person please ask for him
This review is about the company in general not really the store. But this is the location we bought our couches at. Originally ordered couches 6/30/24 then got them delivered 7/17/24 which a. Part was missing and now have to wait till 7/30/24 to receive our missing piece. For $4000 you’d expect better service. Ashley’s furniture in general gets 0 stars I will never purchase furniture from here again. I have been contacting customer service and nobody has reached out to me yet. It’s been about over a week. Horrible
If it wasn’t for Donna I would’ve been SO lost! She was helpful in every way possible. I mentioned I was in my discovery stage and Donna showed me all options possible and even created a cart for me so all I have to do it purchase want I saw in store! Donna made my experience very personable and exciting. From the moment I walked in to when I walked out she had a smile on her face and super knowledgeable with all your products! Thank you Donna for taking the time to show me everything! - Marie M.
Ben Lopez is the best !!! Very helpful and professional
Zahra been very good to explain everything professionally and convincing to buy right stuffs for use.
Ben Lopez best sales person please ask for him
Rafi was very helpful and nice. Definitely will be coming back for more purchases and will ask for him.
Kevin was extremely helpful and not pushy for higher-end items. Got what we wanted quickly and professionally!
Andrew Lint was extremely thorough and professional. He was very attentive to our preferences and got us a great deal on a mattress that’s going to increase our quality of life. We will definitely be coming back in the near future.
Samantha was very helpful I bought my king size bed I’m very happy with my purchase
Alex was awesome!
Wonderful service by Zahra will definitely be coming back soon:)
Been shopping at Ashley during last couple moves. They always take care of us at the Long Beach location. Ben Lopez is awesome…ask for him and you’ll be in great hands!
Ben Lopez sold me my power recliners please ask for him
Zahra is the best!!!! She can read your mind. She knows what you need. She made our shopping experience not stressful
Zahra was outstanding! She was patient we gave her our budget and she showed us exactly what we could afford
Samantha was very knowledgeable and helpful with explaining all the details we needed to know about the purchase of our new sofa. Thank you so much. 👍🏾
Zahra was an excellent salesperson, she accommodated our needs of what mattress that would be best for us
My wife and I went in to Ashley's looking for a new couch. We were met at the door by Bill Hu, who was very attentive, knowledgeable and provided top notch customer service. We will definitely look for him when we come back to purchase our bedroom and dining room set.
Large showroom, and a nice clearance section in the back right of the store! Prices seem good, and the people were extremely attentive. I was a bit in my own world and didn't have any questions really, but Donna walked me through everything I could have a question about, and more. She was incredibly helpful in pointing out all the products that last the best, and where the better deals were. Also financing and stuff like that. Look for her to help you out when you come by.
Ben Lopez was absolutely amazing. He was patient with me considering I was unsure of what I wanted. We ended up finding something I am super happy with! I will definitely come back to him again.
Zara is the best 🙏🏻 She helped me a lot to choose the best mattress!
Ben Lopez was extremely helpful!!
My experience at Ashley’s was superb. Ben Lopez helped me efficiently and in a timely manner. I would definitely recommend coming to this location for furniture!
Zahra was extremely helpful, listened to my furniture needs and made my purchase seem-less. Thanks for your assistance. Vee
Had the pleasure of meeting Kevin at Ashley’s. I was looking for a few new things for my new apartment. Kevin was very friendly and knowledgeable. Helped me pick out the best things for my new place! Thank you for such a great experience. Definitely will be back in the future!
Zahra was very nice and accommodating. Helped me so much with mom who as in a wheel chair getting her on and off. She showed us some great options and really listened to what mom and I needed and liked. Great service and very kind.
Ben Lopez best sales person
Zahra is the best! So helpful to me and my partner who were looking for new furniture for our new place. Thanks for all your help!
Great customer service by Ana! Very knowledgable & helped us find what we were looking for.
Ben Lopez was very informative and helpful! He made our experience very smooth! Thank you, Ben!
Sahara was Very knowledgeable & good customer service
Ben Lopez was great! Informative, helpful, patient, and detailed. Customer service was always present and ready to help.
Ben Lopez helped us find our family dining table, wasn’t pushy, answered any questions we had.
Zahra and Samantha helped us find the perfect bed and a u-sectional sofa for our new place. Both knowledgeable and dedicated to meetings our needs. awesome experience!
Anna is a GREAT, hardworking and responsible saleswoman. I appreciate the experience and will definitely come back to this location for future purchases.
From the moment I walked into the store, Donna greeted me with a warm smile and a friendly demeanor. She attentively listened to my needs and preferences, asking insightful questions to better understand what I was looking for in a sofa. Her knowledge of the various products and their features was impressive, and she patiently guided me through the different options available. Employees like her make a significant difference in a customer's experience, and I will certainly recommend Ashley Furniture to friends and family based on this positive encounter. I am now enjoying a sofa that perfectly complements my living space. Thanks Donna! DBL.
Ashley Furniture Thank you Ben Lopez for all your help!!
Great experience!
Zahra was amazing at describing and patient. Would come back to her again!
Kevin has been amazing and helped us with our purchase.
Ben Lopez a good salesperson!!!!
Ben Lopez was great and easy to work with. Thank you!
Evan was great! He was very kind & made the experience easy. Efficient & quick!
First time at Ashleys, Zahra greeted us from the Start and was very friendly and helped me make the decision to get what's right for me today. She took her time and never rushed me at any moment, I never felt pressured to buy anything. I have 2 children and from time to time they'll spill juice or water and so she recommended me a special sofa with great material that is resistant to spills and dirt. I was intrigued and new I wanted to get that sofa. Zahra is definitely one of the best people to have ever helped me in making a great sofa buying decisions. Thanks . Although I was very happy with the in-store aspect of Ashleys store, and their great service from Zahra. I wasn't too happy today, I only received sofa. I scheduled today off from my job and waited all day for the delivery only to find out I was only receiving the sofa and not the recliner as they didn't have it in stock. The gentleman who delivered the sofa did a great job explaining everything and setting up the sofa. Unfortunately I received no phone call or anything from Ashley's department so I had to call myself to find out when I would get the rest of the items. They said they would deliver the rest a different day. Not happy at all
Ben Lopez was great and helpful.
Ben Lopez
** Edited for delivery and warranty experience: We received the order yesterday and had it put together by the delivery folks. After they left, we realized that the chairs were all uneven and wobbly. I called customer service and let then know. The agent said she would send someone back the same day. We waited the entire day and no one called or showed up. Today, I called customer service back. The agent said yesterday's agent never created a case and that he has no record or notes of my call. That upset me! Today's agent scheduled an appointment for 5 days from now. He also mentioned that they don't give refunds. I dislike that policy. So now we have to wait almost a week to enjoy our order. This experience has be second guessing myself now. This of course is no reflection of the experience at the store. ** Welcomed from the very start. Beautiful furniture and showroom. Decent prices with plenty of savings and offers available. I was assisted by Andrew. He was very knowledgeable, professional and helpful. He made the purchases seemless. This was my second large purchase from Ashley's. I'll return for a third in the future.
Ben Lopez sold me my sofa sleeper please ask for him
Ben Lopez sold me my dining table please ask for him
Adolfo gave exceptional service and really went above and beyond to help us. Very grateful
Samantha thank you for your help in our order. Your help and assistance was excellent!
Sue was great! She was very helpful and took a lot of time showing us everything! Amazing customer service!
Sam was knowledgeable, kind and extremely helpful in her assistance. Helped me find everything I needed and have all the information before a purchase.
Samantha was friendly & knowledgeable. We had a great experience with her!
Ben Lopez was very attentive to my requests and made sure we were taken care of during our shopping trip. Made sure to explain everything thoroughly and answered our many questions. Great customer service !
Ben Lopez, great help very knowledgeable of the products would recommend everyone to come see him
Zahra helped me find a perfect mattress for me, she was helpful and courteous. Very professional , would recommend
Good services!
Ben Lopez was very patient and helped us all the way !!!!! Very polite and fantastic thank you Ben
Ben helped us out ! He was amazing! Was very helpful and friendly! Would definitely come back to furnish the rest of our home ! Ask for Ben in your next visit!
Would like to thank Andrew Lint for his high level of service and professionalism. Worked very hard to get us the best products that suited us at the best price!
Ben Lopez was so amazing and helpful!! We got a new couch and he gave us a great discount. Answered every question and was very fast.
Sue was amazing in helping us find the right bedroom set and mattress. She was so helpful and very knowledgeable. Being first time buyers in furniture, it was a great experience. Sue was amazing and can’t wait until we purchase more with Ashley Furniture again
Sal at this location was very helpful over the phone, earlier this week, in helping me prepare for my in store visit. At the store, Andrew was super helpful and patient with me, as I browsed their selections of what items I needed. Overall, I am satisfied and do recommend. Great customer service! Thank you!
Sales staff very professional especially Mr.Michael Patriarca, he is not a pushy salesman. Michael was very patient and he answered all our questions.Mr.Michael Patriarca is a wonderful asset to Ashley’s
Salesman, Kevin, was helpful, helped me figure out dimensions and how to arrange the bedroom. He also knew the furniture well.
Ben Lopez best sales person please ask for him
Bill was FANTASTIC! Once I explained what I was looking for, he showed me so many options! He was very thorough! Thanks Bill!
Sue was very helpful. We were able to get the right couch for our living room
Ben lopez wonderful sales person.
Adolfo was the best salesman he had great customer service. He was very professional , friendly and patient. He walked us through all the different options of matresses & gave us great information. He was with us for the entire as we chose our furniture for our new home. We will definitely be back. Thank you.
Received amazing service from Ashely Furniture in Long Beach. Ben and Anthony were really helpful ask and they will help you out. We will be back!
Zara was amazing, great customer service, knowledgeable & patient
Sue was great! She helped us pick Sofa, Love seat and End table!
Samantha was awesome and super helpful. Thank you Sam!
Ben is super helpful and very accommodating. We had a wonderful shopping experience because of him.
Kevin is great 😁
Alex showed us and gave us real good options , very courteous and very helpful, this will be our third purchase here at Ashley within these past years
Ben Lopez assisted us and very efficient.
Great selection of quality furniture. Workers were very helpful! Will come back!
(Translated by Google) Fantastic customer service always makes you feel confident and very attentive staff always willing to give you options, thank you (Original) Una fantástica atención al cliente siempre te hacen sentir en confianza y personal muy atantos siempre dispuestos a dar opciones gracias
Ben Lopez thank you for assisting my mom and I with quality service ! (: def coming back
Ben Lopez the best please ask for him
Ben Lopez was an amazing salesman. He was professional, informative and extremely patient. Had assisted me with no pressure and help me get the perfect outdoor patio set for my pergola. Thank you Ben, you are definitely my go to guy when I need to purchase furniture 😊
Ben Lopez, was very helpful. Knowledgeable and efficient!
Andrew David amd Justin were amazing! I'd absolutely come back.
Alex Gonzalez was super helpful and kind. He help us choice a very good quality sofas and great attention.
Kevin was great and very knowledgeable! He answered all my questions, demonstrated everything and made me feel very comfortable and confident about my purchase without the pressure to buy. I'm very excited about my new bed and my body feeling great again, Thank you!
Great customer service provided by Samantha! We knew what we wanted to buy, and she wasn't pushy at all. She listened to us and led us to the right piece of furniture. She was very helpful with delivery services as well. We are so pleased with our new sectional! We will definitely make more purchases again should we find ourselves needing anything else.
Sue was so helpful! She helped us get a mattress, a dining room set, and a sectional sofa!! Great service and great pricing :)
I was very surprised how fast and yet how inform of the mattress . So we bought it in less then 30 min. He told us everything We needed to know. Great store and great sales people.
ZAhra is the best
Ben Lopez was very helpful and has amazing customer service skills
Zahra was very helpful picking the best mattress for us She was very knowledgeable on mattress
I was assisted by Samantha very nice lady will go above and beyond for what you are looking for and what you need appreciated very much if I can give her six stars I would thank you Samantha
Benancio Lopez was super helpful throughout the whole process.
Zahra is always a pleasure to work with!!
Ben Lopez was really helpful and got us an amazing discount
Ben Lopez was great please ask for him
My husband and I had Donna and she did absolutely amazing. We couldn’t have asked for a better person to help us and show us our options. Truly a great experience and we will be back!
Excellent customer service, product knowledge, and diligence with Kevin Johnson. Much appreciate in quickly providing comparison and pricing of each product interest. Much kudos 👏👏👏👏👏 Thank you.
Ben Lopez is great
Adolfo was the best sales man at Ashley’s. He was extremely patient and took his time to show us around the show room. He was good with our kiddos and us as well. Highly recommend Adolfo is you need any assistance with purchasing furniture!!!
Came in indecisive but Alex from Ashley’s was so kind and answered all my questions. He made the shopping experience very easy! If you come here ask for Alex!
Kevin was very patient, not pushy & worked with our needs. Great customer service, highly recommend.
Ben López really help ful please ask for him
(Translated by Google) Very kind and understanding Miss Janeth, thank you. (Original) Muy amable y compresible Señorita Janeth, gracias.
We had the BEST experience at Ashley’s. This is our second time purchasing from them and we got so lucky to be helped by Andrew Lint. He was so knowledgeable about all the products, gave us multiple options according to our needs and we got everything we needed all at once. Highly recommended you to ask for him! Thank you again for everything, Andrew!
Andrew was super helpful and very knowledgeable during our entire shopping process! I would highly recommend anyone looking to buy furniture, to come see Andrew!
Kevin's awesome and very hospitable
Ben Lopez helped me get exactly what I wanted. Very knowledgeable and attentive to my needs. Will come back because of him
Andrew, best service
Ben lopez helped me with my sofa sleeper. Please ask for Ben lopez.
Zarah and Ben went above and beyond on our behalf and we are so happy with our purchase. They both were so warm, informative, patient and happy to be of service. I am greatly appreciative to the both of them! Thank you Ashley Furniture!
Zahra was super helpful with what I needed. She was very thorough with her explanation. If you’re needing any type of furniture i recommend this store and look for her because she will go above and beyond to help you!
Jeanette is an amazing sales person, highly recommend. They took great care of us. Thank you!
Sue was very helpful!
Held off a few weeks before leaving a review for this Ashley Furniture location based off of past experiences and this one was just too good to be true right off the bat. We were able to order a sectional with Stella that was out of stock online so we were extremely excited, it was one we had been eyeing for months and it was on a pretty steep markdown online. We were moving very soon and found out Ashley couldn’t ship to our new home… or the store that’s nearby, so our sales associate said it would be fine for us to get it delivered to a storage unit. We got a new larger unit for the sectional since we only needed to store it for a day prior to moving, all working out! The day before our delivery we find out we were charged for all 5 pieces — but our delivery sheet only said 4. We had a hard time contacting the store but finally got ahold of Justin who was able to see that we were charged for all 5 pieces but only were receiving 4, and got the other piece missing to be delivered. Sectional gets delivered to our storage unit today (as Stella, Justin, and the manager on duty that day knew due to us speaking to them about moving and our financing options) and delivery goes as expected. About 30 minutes later we receive a phone call saying it’s against policy for them to deliver to storage units and that they need the items back, even though MULTIPLE PEOPLE IN STORE knew we were going to have it in a storage unit for less than 24 hours prior to our movers picking it up. The amount of time spent on hold trying to figure out what was going on was asinine because it seems as though no one really knows what the policies are there. We went back and forth with a manager who insisted on coming to pick it up from a storage unit, then finally said you know what, we’re sorry, I talked to some higher ups and it’s fine, it’s in your possession now, and that was that. Upon opening our sectional… wow. Out of the 5 pieces I can only say one came in decent condition. 4 of the pieces have HUGE dirt marks on them and one was most definitely a floor model, but I’d even say maybe 3/5 were floor models since they already had the legs attached and noticeable wear. We were under the impression that our sectional would be BRAND NEW, that’s what our sales rep had told us since it was coming from a warehouse. It looks like someone handled every piece with dirty hands and slid them across dirty floors, it’s a white sectional so you would think maybe they would be a little careful. Overall an extremely disappointing and frustrating experience. We always give places another chance but we’ve given Ashley furniture too many and this will most definitely be our last time shopping here. *went back and forth with the Customer Service team for almost two months to try to get a solution. It was days before I would receive responses, different people were emailing so no one seemed to know what was going on. We were asked for our new address so someone could attempt to clean the couch off then told they actually couldn’t come due to the fact that we had moved… which was stated MULTIPLE times throughout our conversations. Then we were told the store would reach out to us… that never happened. Then we were asked to maybe try going to the store for help… we live 13 hours away now. Super unrealistic. Once again I was asked to send our address over email so the nearest Ashley store could be contacted to help us… that never happened. Finally just decided to clean it ourselves after purchasing a Bissell Little Green to hopefully take care of it without ruining the couch. This company is the biggest scam.
Had a great experience at Ashley's, came right for 4th of july sales and got great prices for mattres and bedroom set Zahra was really helpfull, took me through everything I put my eye on and helped me find the best deals and even with the total price at the end
Ben lopez best sales person
Adolfo Gutierrez gave us the best customer service while looking for home furniture (couches, table and chairs) He was very patient, and explained everything with great detail. Adolfo was never pushy and gave us our space to decide what we wanted to purchase. Fantastic customer service. He didn’t let us purchase anything without being 100% satisfied with our selections. We highly recommend coming to this Ashley’s Furniture location and ask for Adolfo Gutierrez you will not regret it. Thank you Adolfo for all your help.
Ben Lopez was really helpful and genuine!! I'm very happy with the service and my purchase.
Milad was an amazing advisor!!! We were a bit indecisive on selecting a bedroom set and mattress. However, Milad was very patient and helpful to us!! We would work with him again! Thank you Milad!
First time shopping here and Kevin was super helpful, very informative, and overall just had great customer service. 👍🏼
Fantastic experience. Milad was very attentive, knowledgeable and respectful. He obviously wanted to and got us the best deal he could. Hopefully we can use his services again.
"**Excellent Service!** Janeth was incredibly helpful, patient, and well-informed. Her knowledge made my experience smooth and efficient. Highly recommended!" I would like to give an update on my previous post. After finalizing the deal, Ashley Furniture dropped the ball by not providing updates on my order. First, they said I would receive my order within a week, but now they are saying it will take an additional two weeks, because items are now not available, making it a total of three extra weeks. This shows poor communication from the management.
Miland was very effective, knowledgeable, and beyond help full, definitely I will recommend Milad and Ashley Furniture!
Milad was really nice and helped me answer all my questions. Will be coming to this Ashley’s more often.
Had a great experience with Zahra. Normally hate shopping for furniture and feeling pressured into purchasing something. With Zahra there was no feeling of being pressured she had a lot of info on all The furniture we were interested in. We went in just to look at sofas and ended up leaving with a sofa and a purple mattress and she made sure to get us a great deal !
Great service
While the salesperson that helped was very friendly, I was double charged for a sofa. She took me right away to customer service and the man that was helping me was speaking very low, covering his mouth when he spoke, and kept rolling his eyes at me. He was acting like it was an inconvenience that we were interrupting his work. I can’t speak on the furniture itself as it hasn’t been delivered yet. Aside from that my overall experience was pretty good. I just hope there will be no issues in getting my refund for the second charge.
I was helped by Samantha she was pleasant patient ans caring.
Stella provided excellent customer service, very pleasant and helpful. 6 stars!
Ben Lopez was attentive, informative and awesome !
Fantastic experience! I came shopping with my two small kids which can be challenging yet Milad was friendly and patient. Milad was helpful as well and has impeccable taste. I'm extremely happy with my purchase.
Zara was amazing!
Ben Lopez was AWESOME! I found what I was looking for the minute I walked in and I was done in lrss tgat a half hour!!! He’s AMAZING!!! 🙏🏼🩵
We went into Ashley’s for a dining room table. From the moment we got here, Ben Lopez was extra helpful! He took the time to show us different tables and broke down the prices for us. I recommend looking for Ben when you visit Ashley’s!
Zahra was super accommodating and helped us find the perfect bed!
Ben Lopez was really helpful!
Zahra was very helpful & insightful when looking for a dining table. Thank you!
Went in today and right away Sam was friendly and helpful. She helped me find a comfortable mattress and was very nice! Thank you Sam!
Great experience. Andrew answered all of our questions and concerns. Defenetly enjoy coming to Ashley's
Kevin was very knowledgeable, social, and patient! Made our decision process a friendly conversation and made suggestions that made us feel confident in our purchases.
Samantha was great. She was friendly, very knowledgeable and knew how to assist with my need in selecting just what I truly wanted.
Very knowledgeable and helpful. Gave us the time and space to take measurements and look at other stores while still staying in contact. I recommend Zarha if you’re looking for furniture at Ashley.
Kevin was great!
Salesman Benny Lopez went above and beyond. Great experience.
Zahra, was very professional and made our experience very we were very happy with her service.
Had excellent customer service from Ana, very attentive and helpful with our couch shopping experience. Very happy overall! I highly recommend looking for Ana on your visit.
Zahra Was Very Helpful and made finding and Buying a Couch super easy and stress free.
Ben Lopez Thank you so much for your help! Excellent service!!
I was helped by Samantha she was very helpful
Zara helped me she was very helpful and made the process very easy
Ben Lopez and manager Anthony helped me get my mattress. Please ask for Ben lopez
We bought a sofa for a really good price by Samantha and Zahra and we had a really nice customer service!!
(Translated by Google) Zahra and Samantha are very attentive and friendly (Original) Zahra y Samantha son muy atentas y amables
Ana was helpful. I had lots of questions and she had all the answers.
Ben was awesome at helping us out today. Definitely coming back!!! Give this man a raise !
Stella help me, she is the best and more helpful person
Milad did a great job providing us with mattress options for our specific needs. He was energetic but also patient, giving us time to process the plethora of information. We will be back to see him when we are ready for bedroom furniture. Thank you Milad!
Kevin and his team made my purchase process fast and easy. It was a great experience. Thank you Kevin for helping us close the deal!
(Translated by Google) It has been by far the best customer service experience I have had in all of California, the store associate named Milad was very friendly, thanks to him I found just what I was looking for. Kindness, respect, good language, timely speech, attention to the client's wishes, in short, I surely recommend this place 100% and above all I recommend this associate named Milad to accompany you in your search. (Original) Ha sido por mucho la mejor experiencia en atención al publico que he tenido en toda California , el asociado de la tienda de nombre Milad fue muy amable , gracias a el encontré justo lo que andaba buscando. Amabilidad , respeto , buen lenguaje , discurso oportuno , atencion a los deseos del cliente , en fin , de seguro recomiendo este lugar al 100 y sobre todo recomiendo a este asociado de nombre Milad para que los acompañe en la busqueda .
Milad has a wonderful customer service!! Patience, well oriented, I highly recommend! !
Went into Ashley looking for a good mattress. Kevin was extremely helpful, knowledgeable and nice. He really made sure all of our wants and needs were covered. Highly recommended, thank you Kevin from Juan and Eustolia Martinez. 🙂
Stella Peralta store sales person.. Absolutely gracious.. very Helpful with all our questions. great employee
Stella is the absolute best l I’ve came across. You don’t feel like “just another sale”. She gave reasonable info to consider which helped us make our decision. Side note: we came to Ashley’s and spoke to her before going next door to check out Bob’s Discount furniture but came crawling back to Stella.
Kevin was honest and amazing. Please come see him Ashley Long Beach
THE WORST!!! THIS COMPANY IS WORSE THAN BOB'S!! SHOULD'VE ORDERED FROM TEMU, PERHAPS MY FURNITURE WOULD COME OUT WAY BETTER, AND IF NOT SO, THE CUSTOMER SERVICE WOULD DO SOMETHING ABOUT IT IN A JIFFY!!! I purchased a sectional, and I have been calling, chatting, emailing with these people and they can't do a simple exchange on a damaged item that THEIR own delivery men damaged!!! I purchased warranty with the sectional, and they STILL CAN'T HELP ME!!?? ASHLEY'S keeps giving me the run around, sending me on a wild goose chase, telling me, ohhh we sent you a package that you have to fill out through the mail, well, I never received it!! Give them benefit of doubt and say the 4 packages got misplaced or lost in transit. Then they have the audacity to say they have called me multiple times and they can't seem to get a hold of me!!!!! This place is a rip! The part I need replaced is spilling some kind of seed/droppings. Is it harmful for my children?? What are they?? Why are they coming out of that section of the couch?? What are you going to do about this problem?? Why can't you answer me professionally and wisely?? What are these things coming out of my sofa!!!!!!!
Ben Lopez. Wonderful service! A pleasure.
Amazing customer service from Ben Lopez! Thank you for making our purchase a breeze.
Had a great experience at the store. Milad was very helpful and answered all of our questions.
ANA. Was very helpful and amazing with her customer service! So glad she mentioned the available floor models for faster delivery! Thanks Ana!
(Translated by Google) Thanks to zahra and samantha for helping us . (Original) Gracias a zahra y samantha por ayudarnos .
We received great service from Ben Lopez!
Ben López best sales person
I had a great experience today! I have visited several Ashley's stores, but this was one of the best experiences I had, especially with Miss Ana, who was with us helping and advising, in addition to her patience and kindness. Ana answered all our questions and helped us while we were looking for what we wanted in the store. Thank you very much for everything Ana! 🤗
Janet was extremely helpful and patient with us. Greeted us with a warm smile and took our kids into consideration and treated them with snacks while we shopped around. She presented many options that fit our needs and worked with our budget! Thank you Janet
Took a trip to Ashley today to find a sofa replacement. We were greeted by Kevin who assisted us with not only scoring a new couch but helped us with testing out some mattresses. From a mom with back pain, he was able to explain the importance of investing in a mattress. Definitely going to come back to purchase our Purple mattress!!! Thanks so much, Kevin!
Ben was great, not pushy but professional as well as colleagues that showed teamwork and ensured my questions were answered! Keep up the good work!!
Milad was great
Zahra & Sam excellent service...Will be back ..!!!
Zahra and Sam provided excellent service. I was in and out within 20 minutes. They were both very respectful of our personal space while remaining available to answer any questions we had. Their professionalism and efficiency made the experience smooth and pleasant.
Alex Gonzalez took such great care of us! Very helpful, kind, and professional. Thank you Alex!
My husband & I came in knowing exactly what couch we wanted, & the associate Alex Gonzalez was quick to approach us to help! As he was getting our information he realized we didn’t have raffle tickets for the raffle that was going on, so he stopped to track someone down to get us tickets! He was personable, friendly & knowledgeable about pricing & plans. He also took the time to make us feel like we were the only shoppers here, even though the place was packed! We left with the couch we wanted, & will be back soon to see Alex for an area rug & more accessories!
Ben lopez Great guy
Sam and Zhara were amazing when I came in the look for a recliner for my husband. They were extremely helpful and polite. I recommend anyone to come here for friendly and fast service!
Ben Lopez the best seller bilingual friendly explains everything. Anthony the manager gave us a great deal and discount on our new living room set lamps tables rug and sofas
Kevin is a knowledgable fornitura sales person. We came in to buy a sofa. He throughly explained all derails about it. Luis Moreno
Zahra & Evan were a great team to work with! Very informational & helpful!
Ben is the man. He helped us close, decide and load up in less than 30 minutes.
Evan was a very good salesman. He deserve a raise very pleasant, nice young man.
Ben Lopez was very helpful and professional
Zehra was a wonderful help and so excited to for my new matress!!!
Donna was great very helpful and informative
Ben was fantastic and understanding. He knew when to leave us alone to browse and was able to answer questions when needed. Thanks Ben!
We had a great experience with Stella today. Stella helped us to buy our living room, dinning room and bedroom’s furnitures. She is friendly and helpful. I’ll definitely recommend her to our friends and family.
Stella is amazing!!! I came in for a dresser and chest; and ended up with a dining table and chairs, entire bedroom set, and custom sectional!!! I could not recommend her enough for her kindness, time, and knowledge!
Great timely service, Kevin kept in contact with us throughout the entire decision and purchase process. Will definitely be in contact with him for our future purchases. - Sarah W. and Shane A.
awesome and nice
Adolfo was great in assisting us in finding our sofa and dining table !
Adolfo was great. He made it quick and easy for us to get our living room and dinning table .
I was completely impressed with her professionalism and customer service, love the way she found what I asked for so quickly and did not take long to help us. -thank you so much Ana Gomez!
Zahra was very helpful, easy to work with, we walked in and were given the details and walked out with a new bedframe and mattress. Thanks Zahra!
Love the customer service Alex Gonzalez provided. Very attention to detail, making sure we loved what we were going to purchase. Thank you
Kevin was the best in the mattress department. He listened to what my needs were and helped me find the right bed. He explained the differences between brands and models; highly knowledgeable. I recommend coming to see him if you are in need of a new mattress.
Very satisfied with customer service. Andrew was very helpful showing us different options, he was also very patient.
Ben was great sales rep and assisted and help with our questions and need. He was quick and responsive. If you need to purchase furniture please go see Ben!
Wife has been looking for a new loveseat so off to Ashley's. When we arrived we were greeted by Kevin and he listened to my wife and showed us exactly what we were looking for Thank you Kevin
Kevin was great! So helpful!
Ben Lopez and Anthony were great help I highly recommend there service
Zahara Fardoun - was awesome & extremely sweet. Will definitely work with her again.
Zahra was very helpful and so kind. She really assisted me with so much grace and I had a very pleasant experience. I’m so grateful to have her assistance in my furniture purchase. I recommend anyone to the Ashley Furniture store in Long Beach.
Kevin at Ashley Furniture was the best. He helped my grandma get a great mattress that will have her feeling young and independent. Thanks Kevin!!
Ben Lopez best sales person and very helpful
Zahra was amazing. Very informative and helped us chose the best mattress with a great discount.
Milad was so helpful and patient! I love that we were not rushed and he took the time to listen to our needs and also give us suggestions! Love our new bedroom set and media console!
Ben Lopez helped us with our dining table purchase. He was very attentive and detailed in our purchase. Thank you for your help!
Adolfo was kind and helpful
Anna was very helpful and took great care of us
Alex G. was very helpful.
Ask for Zahra, she is very helpful and efficient
Zahra was amazing!!! She was very knowledgeable about her products and didn’t pressure us. Very excited to sleep in our new bed.
Ana was awesome! Helped us decide what to get and found us the best love seat within our budget!
Went on Memorial weekend and I had a great salesman named Adrian. He was super kind and friendly. He knew what he was talking about when it came down to buy a bed/furniture. This is my second time buying from this Ashelys furniture store. I would recommend coming here if you ever need a bed or furniture for your house
Don’t buy any furniture from this store They break in a year Warranty won’t cover it or they will just give you the run around
Zahra gave us the best service Ask for her
Ben Lopez really good sales person plask for him.
Stella Peralta was an amazing representative, she instantly made me feel confortable. She’s very knowledgeable. Excellent service.
(Translated by Google) Excellent service, very cordial, Mr. Adolfo Gutierrez explained everything to us in detail, giving us confidence when you visit this branch, ask for the (Original) Excelente servicio muy cordial el señor adolfo Gutierrez nos explicó todo a de talle nos brindo confianza cuando visiten esta sucursal pregunte por el
(Translated by Google) Thank you very much Adolfo Gutiérrez, very kind, he helped us a lot, everyone was very kind, but Adolfo was a good person and we did not feel at ease with him. (Original) Muchas gracias Adolfo Gutiérrez muy amable nos ayudo mucho todos muy amables pero Adolfo fue una buena persona y no sentimos en confianza con el
Adolfo G did a amazing job helped us out well will definitely come back
Andrew was amazing, super seemless and loads of information, thank you!
Milad was great! Took care of all our furniture shopping needs! Thanks Milad!
Salvador Ruiz was an amazing sales person! He helped me figure out what I needed as soon as I walked into the store.
My husband and I just stopped by for a sofa purchase, and we were very pleased with the inventory selection and our service here today! Milad was awesome, very pleasant, professional, and super knowledgeable about various items/product down to the furniture construction material and maintenance. He patiently answered all of our questions, offered wonderful design recommendations on coordinating furniture pieces, and made the entire purchasing process very simple and hassle free. I actually spoke with him the day before and asked him to send me pics of the sofa, and unlike other sales reps, Milad actually followed up and texted me pics of the sofa along with all the details I asked for. I highly recommend this LB Ashley location and look for Milad! You will not be disappointed!
Rafi is one of the best customer service person I have ever came across. He helped me pick out a new mattress for me and my family. He was very helpful and kind and he did not pressure us unlike some other customer service people I have met. You can tell that he wanted to help us find the best option for us even on a budget. I cant express how kind he was to us, he made our experience wonderful and I am truly grateful for him helping us today on our visit.
Stella was amazing today! She provided great customer service from the start and was very sweet. She helped me purchase my beautiful new Amiata sectional couch (with a chaise) today! And I will be returning soon to purchase more items from this Ashley store. Muchas gracias Stella!
Milad, was great helping with my new home furniture. I bought a dining room set, living room and entertainment set. Milad was friendly and helped with measuring and getting things set up with my delayed delivery. Thank you so much!!
Andrea was very helpful and made sure all our questions were answered. Thank you once again!
Ben Lopez really helped us out and we got a great deal on our furniture would recommend coming here
Great personable experience from Sal and Jay. they’re welcoming demeanor and patient personality made shopping a wonderful experience.
Ben Lopes helped out a lot.
Milad was a very knowledgeable sales person and knew everything about the Temppedic mattress he sold us. We are very pleased. Thank you for your excellent customer service.
ASK FOR ZAHRA WHEN YOU COME IN....SHE WAS SUPER FRIENDLY AND HAD EXCELLENT CUSTOMER SERVICE!!
(Translated by Google) Thanks to Andrea, the Colombian, who helped us with our purchase, we definitely recommend her when you come to the Long Beach store, we are happy with our purchase. Ask about her. (Original) Gracias a Andrea la colombiana nos ayudo con nuestra compra definitivamente la recomendamos cuando vengan a la tienda de long beach ,vamos felices con nuestra compra. Pregunten por ella .
Evan showed what it means to be in the trenches with me when it comes to finding exactly what I needed: A loveseat, coffee table, end tables and rug! 2 and a half hours later after moving pieces of furniture to simulate what the ideal final product will look like in my home is what I needed to ensure I get what I truly wanted. Thanks for all your help Evan!
What an amazing experience! Sal is so helpful, and his customer service is awesome!
The store had nice furniture and the sales lady Anna was just amazing and very patient with my disability!
Sal is awesome. Ask for him. Very polite salesman, that gives you freedom and does not pressure you. Jay the manager was great. He treated us like family
We came to Ashley Store looking to buy a couch and we had a really great experience from the moment we arrived. We were greeted by Ana, who was very helpful throughout our experience. I really appreciated her patience as well as her giving us space while we browsed and decided on what we wanted. We managed to find exactly what we were looking for within our price range and we are happy with our purchase. I'll have to come back here in a few weeks for a couch update once it gets delivered. Thanks Ana! Lol 🤭 Update: So I've had my couch for almost 2 months now. This couch is huge! We measured it in the store and it was bigger than expected in our space. Still a great couch, very spacious and comfortable. Came with too many pillows but no biggie. I love this couch, glad we made the purchase. I would definitely buy from here again :)
Patty provided us with the best service we've experienced. She was very knowledgeable and extremely enjoyable to be around. Great job! I will definitely recommend her and Ashley in the future.
Zahra was amazing. Went in with our family, looked at sofas and tables. She was patient, listened to our needs and helped us find the right pieces for our home. Thank you Zahra.
I went to Ashley’s today to purchase a dining table and a few bed sets. I was simply overwhelmed when I first entered. However, that feeling left very quickly because of the salesmen who assisted me, Evan. He gave me so much patience and guidance. He was extremely kind and listened to everything I had to say and I was extremely grateful for his help; I was able to buy what I needed more comfortably and simply through him. I have never experienced such great assistance like I have with Evan! This location has the best services and I can confidently assure I was satisfied!
Ben Lopez. Great service. Highly recommend!!
Patty was very helpful finding us our dream couch!
Had a great experience! Milad helped out find the perfect mattress. Was patient and supplied us with all the information we needed to make the best choice. Would definitely recommend!
Zarha was very helpful and wonderful and we will be back to see her soon. Thank you so much!
Kevin at the Long Beach store was really nice and did not pressure my family at all. Thanks for everything. Hope to work with you again in the future.
David Vikroy and Ben Lopez were most helpful... everything went smoothly and we love our new mattress!
Milan assisted us in purchasing a living room set. He was very attentive and thorough explaining the pricing and choices we had. We had a great experience!
Zahra was very helpful and knowledgeable about the items we purchased. We highly recommend Ashley's Furniture and specifically come and see Zahra who can help you with a purchase with friendly customer service. Give it a 10/10 for the experience.
Went to get some furniture and Stella was the best she helped us get a bed and a couch thank you for helping us
Ben Lopez and David are awesome!
Fantastic! The best quality, amazing prices, friendly people too, and be sure to check out the comfy 'Stupendous' sectional in the Long Beach location ;)
Adrian and Manager Charles treated us very well. They certainly earned our business by being attentive and patient with answering all our questions and concerns.
Kevin is awesome! He's knowledgeable, professional and kind! And not a pushy salesperson at all. I was shopping for a bedroom set, but wasn't quite ready to purchase. He followed up by text and when we were ready, he was extremely helpful! My entire purchase experience was perfect! I highly recommend him and Ashley Furniture!
Our sales associate, Ben Lopez, was very helpful and patient with us during the process of buying our mattress and couch! If you go, ask for Ben!!!
I went in the store and a sales associate followed me around. Instead of offering help. He just kept saying we close in 45 minutes. Then I head over to the next piece we close in 45 minutes. After he mentioned them closing again I just left. It was a terrible experience.
Ask for Patty she's the best she's very friendly, informative, and considered of your needs. Not pushy. Great experience at Ashley's
Evan was great to work with and very patient.
Ben Lopez gave us a great deal. We love our new mattress
We were very happy with the selection but we were especially pleased with Bill's service. He was knowledgeable, helpful, kind and we felt no pressure. Will definitely be back!
Rafael helped us today and we walked out with a great new leather sofa for my mom. It was all quick and easy. Thanks you
Zahra was very professional and helpful. He w bought a couch which met our needs and she gave us the best deal!
Thank you Ana for the awesome help picking out our daughter’s bedroom set. We’ ll be back for the master bedroom next month
I was helped tremendously and Kevin was a great help, I would definitely recommend!
Andrea Huartos she was and excelente Sales Associate
Ben is really helpful
Andrew was fantastic and helped me and my mother out showing us the whole showroom and taking the time to explain everything!
Ben Lopez was so helpful! He was able to get us a whole set in less than an hour. We appreciate you so much, Ben. You made the moving process so much easier!
Came into to look at one set of sofas and with the help of Ana we looked at a couple others. In the end her efforts and experience helped decide on a wonderful performance fabric reclining sofa. Great customer service. Also a shout out to Jay and honorable mention to Patty. Thanks so much… 😁
Ben was amazing! He went above and beyond for us. He even stayed an hour after his shift to help us get our dream furniture. Give him a call.
Come see Ben Lopez!!!
Milad is very good and nice. That' why i came to him again
Excellent outstanding service by Kevin Johnson.
Zahra was so helpful and kind! She was very patient in showing me different samples until I found which worked for me
Ana was helping me at Ashley Furniture and was very helpful and knowledgeable with my purchase. If you come to this store definitely ask for her!
Sal was extremely helpful. Answered all questions. And kept in touch without being pushy
Donna is awesome. Super helpful and kind.
I went in on two separate days to purchase a sofa and an ottoman and Ben and Kevin were both very helpful and friendly
Ben lopez got ne a great deal on my bedroom set please ask for ben lopez.
Thank you Ben for helping my husband and I with our purchases! Very great service
Terrible !! Sales person told me one price on couch and find out it was $ 100.00 more plus never mentioned set up fee. Unfortunately I forgot my reading glasses so I relied on her filling out paperwork properly and I didn't realize the increase until she called and said she made a mistake and told us $ 400 when it was $500 I will never shop your store and will not recommend it as well.
Ben Lopez was awesome!
Ben Lopez is an amazing salesman that made sure we had all information needed.
Rafy was super nice and informative. Helped my grandma to pick out a table. If you want an awesome person to help you ask for Rafy!
Thanks for ALL your help Andrew!!!!!
Great customer service with Milad. Very knowledgeable and pleasant
Alex was very helpful and worked with us all the way without rushing us. I would recommend others to come place orders with him.
Ashley Furniture does not back up there product after leaving the store. I purchased a love seat and a sofasleeper. Two weeks after bringing the furniture the sofa sleeper broke. The bed frame came off the particle board that it was stapled to. When I purchased the insurance, I was told that if the bed broke and the insurance would not cover the loss that the store would replace it. That was in February and we are now in May and we still have heard from the insurance and the store refused to replace the furniture, stating it was not manufacture break. Never again will I purchase anything from Ashley, they do not back their product. They just want to push their products and not be responsible once you leave the store. Very unsatisfied customer....☹️
Great store!
Great store with great selection of furniture, Highly recommended for everyone,Approachable staff and Good Financing Options. Commending their Store Manager charles for giving good deals
Great customer service and very knowledgeable on fabrics and all the different options.
Milad helped us today and he did a great job helping us find our new dresser for our bedroom and i would highly recommend you coming here to get your furniture and ask for Milad he did a great job today helping me and my grandparents 😊
Great customer service! Andrew did a phenomenal job at getting what we were looking for.
(Translated by Google) Andrea, the Colombian, treated us very well, very friendly, we recommend her. Many thanks for her attention. (Original) Andrea la colombiana nos atendió muy bien muy amable la recomendamos Munchas grasias por su atención
Donna was AMAZING!!! Thank you for your kindness and patience with us
Omg I gave a 5 bcs Anna Gomez was so polite and patient. Go see anna Ashley long beach town center
Milad was very helpful. He helped my family purchase new couches.
Zahra great attitude and patient with us.
Had a great time shopping for my new living room. Milad was very helpful and insightful in guiding me to build the best set up I can create.
Milad really helped us furnish our house. Very professional.
Marcelo was very helpful while I chose my purchase. And continued until the sale was complete
My Wife and I recently had the pleasure of working with Donna to purchase a new bedroom set, and I couldn't be happier with the experience. Donna was incredibly helpful throughout the entire process, offering valuable advice and ensuring we found the perfect set for our needs. Her professionalism and friendly demeanor made the whole experience enjoyable and stress-free. I highly recommend Donna for anyone looking for exceptional service and expertise in furniture shopping. **Update:** When our furniture arrived, we were extremely disappointed. Despite specifically requesting that the mattress be delivered in a box to ensure it could fit up our stairs. We purchase the "Purple" brand and got the top of the line unit. it came as a full size King. As a result, we couldn't fit the full king bed upstairs. We had to hire a contractor to cut away part of our wall just to get the bed into our bedroom. Considering we spent over five figures on this bedroom set, this oversight was incredibly frustrating. Additionally, the delivery team was of no help in resolving the situation and left us to dispose of all the packing materials and trash on our own. We were clear about our situation and needs, but this was completely overlooked, causing significant inconvenience and additional expense.
Alex Gonzalez was very helpful and knowledgeable
They forgot to put in for a delivery date had to wait an extra week
Thank you, so much, Ben Lopez for great customer service and discount 😀 You are my hero of the day 👍 Blessings 🙏
Stella.P was very helpful and such an awesome person to me and family. Was and fast and easy purchase with her.
Bill was excellent. Great service and helpful
The experience my family and I had could not have gone any better. Thank you Stella for kindly showing us around and being honest with your opinion on multiple items. Your assist helped us in our selection and we are thankful for your assistance.
Kevin Johnson is an exceptional and knowledgeable salesman.
Great experience with Mr. Ben Lopez!!
Excellent, personable service.
Awesome! Kevin was very helpful
Great salesperson, straight to the point and not pushy.
Our salesperson Andrea was wonderful! She was very knowledgeable about all the furniture and learned which furniture would fit our budget. She made the process easy and enjoyable. The store manager Jeremiah helped us make this sales happen. We will come back! Thank you Long Beach.
Came in a week previous to our purchase and Kevin was the first to assist. We stated we only wanted to look around, so he respected that, but still provided helpful insight while we roamed. He gave us his card and when we finally came back for our purchase we had to be sure he was there. Came back the next week and made sure Kevin was there. Kevin was a great help and guided us with color matching and finding pieces that would work perfectly with what we are looking for. Highly recommend his help with any room setup.
Andrew was an amazing salesman that went over and beyond to exceed my shopping expectations! I would recommend anyone home furniture shopping to always go to Ashley’s!
Zara was very informative and helpful.
Kevin was amazing showed me just what I needed for my home ! Very informative and kind , my kids even though he was a cool guy . Will definitely be coming back to the get the rest of my furniture with his help ! Thanks Kevin !
Andrew is amazing he was very helpful I’d recommend him to anyone.
Zahra, is the best salesperson in the store. Ashley has the best quality, quantity,and service. Best practices and pricing!
Had a wonderful experience shopping for a dresser. I was in and out within 10 minutes. Ben Lopez was extremely knowledgeable and efficient all while providing excellent customer service! Thank you
There's always a good choice. We bought a sofa very comfortable and beautiful, I ordered a carpet, now I can't wait ☺️thank you to the Ashley team
Ben Lopez has amazing customer service. Very helpful and good deals, adds no pressure and hears what you want! I recommend him for your furniture !
We just got some of the greatest sales items at the Long Beach Towne Center Ashley's Furniture store. Unbelievable sales for Memorial Day, but also every days great prices too. When you go in, ask for Evan a great sales person who knows his job well and is extremely customer focused!
Amazing service ask for Zahra She is the best mattress specialist
Ben Lopez is amazing
Suchi (Sue) was very friendly from the time we walked into the store. She took time to show us around after learning about what we were looking for. We did not feel any pressure from her. She was knowledgeable about the furniture she was showing us. Sue is able to speak to the benefits of the furniture and demonstrated the features. She is personable and an asset to the store.
Milad was very helpful helping me find the mattress that I wanted, I look forward to breaking it in and start sleeping like a king
Milad was a huge help
Adolfo helped me today and made my experience easy, fast and helped me find exactly what I was looking for in my budget. Thank you.
Milad was amazing, very detailed and knowledgeable about everything! Definitely going to come back to purchase furniture from him!
Milad was great. Helped me make the right decision on my new mattress and couch
Had a wonderful experience as soon as my family and I arrived. We went there to find a mattress for our mother. She has been unable to lay down for awhile. We were directed to Zahr who showed expertise and knowledge in what Mother needed. It brought happy tears to see Mother be able to lay down and be comfortable. It goes along way to see the care in which we were all treated.
This was meant to be. As I walked into Ashely’s, Rafi greeted me with a smile and was enthused to help me. He allowed me to explain what I wanted and guided me to the dining section comfortably knowing what I wanted . His nice and inviting demeanor never slowed down and I appreciated all the help he gave me. We came up with the great numbers I was comfortable with. His expert knowledge is highly appreciated and I hope to come back and purchase more items with his help. Thank you Rafi!
Andrew helped my mom with selecting her new furniture and mattress . He was very informative and patient . Thank you for all your help Andrew and staff !
Our buying experience at Ashley went as smooth as we could have hoped! Milad went above and beyond to find options that fit within our specific parameters. He gave us time to weigh our options and made the purchasing process easy. Very grateful for the help!
Andrew was very knowledgeable and very helpful. I would recommend this place.
Great service. Milad was very helpful and went above and beyond to help us.
Rafi and Justin were awesome. They helped me quickly
Kevin is the best to work with. He is very kind and very informative doing what he can to give us the best deal!
Zahra & Zamora were great in getting me a great deal with extra discounts
Ben Lopez best sales person
Kevin was great! It was a pleasure working with him
Today I came with my parents and sister to search for new furniture to furnish our brand new home. Started with great customer service and ended with an exceptional experience. Bill Hu was the advisor who was patient and answered all of your questions. He was able to answer all of our questions in detailed. He went above and beyond making us aware of all the great deals and protection plans available. Overall, couldn’t have asked for a better advisor who made us feel comfortable and made this entire process super smooth. Thank you Bill! The Torres family thanks you for going above and beyond and helping us furnish our new home. I will definitely return and work with Bill again!
Wonderful experience in the store. Had so much help from Zahra and confidence. .
Rafi was incredibly helpful and very friendly. Also very knowledgeable about the products. He went above and beyond to help my family and I out. 10 stars!!!!
Zahra was excellent Very professional
Kevin has excellent customer service and is extremely knowledgeable with no pressure sales. Would recommend him to family and friends.
Milad was great
Bill was great assisting us choose and purchase our furniture. Very helpful and informative.
Bill was very nice and knew his furniture😃😃😃
Ben Lopez and manager Anthony best at ashley got good deal.
Zahra. Great personality. Great customer service. Thinking of buying a mattress. End up buying 2 mattresses a headboard, frame and night stand tables.
thank you zahra best service
I had a great experience showing here . I was helped by agent Donna Black.. very experienced and professional. She helped me out with my specific needs. Loved my shopping day Thanks again
Zahra helped me open my first credit card
Zahra us the best!!!
Ben lopez was a big great help thanks will come back soon
Zahra and Kevin were both very helpful, easy to work with.
Donna was great!
(Translated by Google) A pleasure to have bought my bedroom. They were very kind and patient. Ask for Ben López!! (Original) Un placer aber Comprado mi recámara. Fueron muy amables y pasientes. Pregunten por Ben López !!
Highly recommend! Zahra our Sales Associate was very helpful, friendly and patient with us. We purchased a beautiful sofa and love seat! Thank you!!!!!
Ben was great!
Zahra was very helpful and inviting to work with!
Adrian, raffi and one of the desk guys we’re so so amazing very helpful especially Adrian communicated 100% and answered all my questions.
Ben Lopez was a great help and very knowledgeable about the matress types within my price range
10/10! We came in looking for a very specific couch that I know 3 people have. They stopped making them apparently. Milad made it happen that we got all the pieces to create the couch we wanted! Thank you 😊
Sue helped me and my uncle out pick out a mattress and bed frame, she was a great sales associate
My husband and I loved our experience with Ashley’s Furniture store! Kevin helped us buy more than just a new couch! He went above and beyond! I’m very happy with our new furniture and the home we get to put together ☺️
Thanks to Ana Gomez we were able to find everything that we were looking for ! She was patient and helpful throughout the whole process!! Thank you Ana!
Excellent customer service, will come back again .
Came in today and Sue was very helpful to help me find the right couch for my new apartment by showing me all the options they had and the deals as well. :)
Alex was so nice and hospitable. He didn’t hover has I looked around the store and answered any questions I had. At the same time the manager J was very welcoming as well and informed me of the hold policies the store offered while my house was being renovated.
Excellent service! Very happy with Sue.
Today I bought a bedroom set. Kevin Johnson helped me through this process. He was very patient, caring, and attentive to what I was looking for. Will definitely buy more home items at Ashley in the near future.
Ben lopez was awesome will be back
Rafi and Jason and Justin is great!!!
Ben Lopez was excellent and very helpful. Will definitely be coming back to him again.
Zahra was fantastic!
Alex G is really great to work with. My parents have been looking everywhere for a new bedroom set, for a really long time now. His expertise and patience helped us find the perfect set and mattress. He listed attentively to our preferences and offered recommendations that resonated with us. He gave us a personalized approach that made the shopping experience smooth and enjoyable. My parents feel happy with their purchase.
Zahra was a very pilite and not pushy , did seamless transaction!
Ana's service was outstanding. Ana is kind and professional.
Alex was a great help,provided plenty of options with great detail. Very friendly.
Ana Gomez is courteous, knowledgeable, and most professional as well as patient. She is an outstanding sales person at your Cerritos Ashley's Store. My wife and I were visiting our son's family and we felt most welcoming since we drove up from San Diego. She deserved my Bravo Zulus for a Job well done! She deserves a raise!
Great service Ben lopez
Ben Lopez did a great job assisting me purchase a dresser at Ashley Furniture!
Milan was great and very helpful!
My daughter and I visited Ashley’s today looking for a particular bed frame. When we arrived Ana greeted us, and immediately started helping us locate the frame. Unfortunately, it wasn’t there but she did place the order for me online. As she was ordering my bed, my daughter and I were looking around and pointing out all the different pieces we wanted. Ana without hesitation continued to help us, and found us some amazing discounts for some of the pieces as they were discontinued. The entire time Ana was patient, kind, and definitely welcoming.
I was helped by Kevin and he gave me and my family amazing service I could not be more greatful for his help
Ben lopez was awesome !!!! I was in and out of the store … thank you Ben
Milad helped us find the perfect couch for our living room . We are happy . Thank you very much.
Sal was great! He helped us and answered every question we had. Great staff here thanks Sal!
Purchased a dining table and coffee table from this location and Ana Gomez has been a huge help! Made this the easiest decision ever. We will most definitely be back for any future purchases
Zahra was awesome! Attentive, knowledgeable, and patient!
I purchased a tv stand on April 20 and the sales representative Donna said that I will get delivered between 7-10 business days. I called to get a tracking number and they are saying that it will not arrive until June 3rd or after. And I called the stores to cancel the order and the lady who answered my called said that she couldn’t cancel my order will not be purchasing anything else from here.
Excellent service!
Ran into Zahra and she helped us get exactly what we asked for and great discounts. She was very professional and personal.
Went to Ashley Store in Long Beach Ca and had such a pleasent experience !!!!!!!!! 10/10 we were greeted and helped by Andrew Lint. We told him what we were looking for and thats when we were presented with a few different options. We ended up finding the perfect Queen Bedroom set and buying it. Thank you we will most def be back
Very helpful I appreciate her!
Amazing service.
Marcelo Mejia is an excellent service customer service representative and was super friendly. I will recommend coming to this place because of him.
ZAHRA IS AMAZING SHE IS SUPER HELPFUL AND EDUCATED ABOUT THE PRODUCTS HERE AT ASHLEY’S A ➕➕➕➕➕
Adrian was a wonderful salesman. He make you feel comfortable and very welcoming and informative on all the products.
Kevin at Ashley was wonderful good customer service will be back looking for him again for more purchases
Ben Lopez good customer service
Excellent service giving to me by Joaquin. Very patient and answer all of our question. Thank you
Thank you Joaquin for your excellent service
Evan was very knowledgeable and friendly. He was patient and listened to what we were looking for but also provided us with a few other options. We ended up going with a sofa he recommended to us! My family and myself were very happy with his service!
It was the quickest shopping experience ever. Our sales person Mr Gonzales took us right to the sofa bed we were looking for! Can’t wait to get it delivered and set up soon.
Andrea was courteous and professional. She worked out a good bundle deal for me
Both sales representatives were outstanding. Rafael and Adolfo. Thank you so much.
Milad was patient and professional! Helped me find my sofa!
RAFI.... simply the best. Thank you for all your help. I'll be sure to recommend and send your business. Thanks again JFS
Great service. Thank you Sue!
Anna Gomez was awesome and very helpful through the process of looking and buying
Great Service,
Raffling made us feel comfortable and gave us the best deal and customer service. The store Manger in Long Beach was very helpful!
Milad was a great help. He was patient, and informative. A very good salesman.😊😊😊
Very good customer service from everyone in the store Marcelo Mejia was my sales person very nice and informative
Sal was very patient and attentive to our questions and needs when buying furniture for our girl’s rooms. Would highly recommend him as your sales rep!
Friendly, informative, & thorough service by Milad.
Very helpful experience. Ben Lopez was very helpful.
Zahra was very professional and nice.
Bill was incredible! He was very knowledgeable, patient with us, and very pleasant. At no time did he harass us or pressure us.
Rafi was very helpful and patient, explained every detail perfectly, thank you
Ana Gomez was our sales associate and she was very kind and helpful. We ended up purchasing a new dining room table and she made the experience very pleasant. One of the best sales associates we’ve worked with at Ashley’s. 5 stars
Great customer service. Very helpful
Milad was great!
Sue helped us and was amazing! We’ve been going to Ashley for years.
Come check out Ben Lopez at Ashely’s furniture great customer service and prices come now and get hooked uppppp
Mr . Hu was extremely helpful & very informative. He explained all purchases in detail and was very friendly.
Kevin
Zhara helped find us an amazing couch. Fast and very knowledgeable service. Thank you!
Kevin was awesome!!! So helpful and kind and answered all of my questions. 10/10
Thank you Zahra you did amazing 👍
Milad!!!! was so awesome. Me and my wife came in looking for a new sectional couch for our new condo. My Man Milad made it so easy, with his knowledge of certain types of couches and just furniture in general. We end up leaving with a new sectional couch, New King mattress and 2 rugs. Thank you Milad, we will defiantly come back to see Milad.
Milad was friendly and very helpful at Ashley’s location in Long Beach’s
Rafi is good 👍
Kevin is amazing
When we walked in Bill Hu greeted us with a friendly smile and was very informal on all products. He was most helpful and I would recommend him to friends and family. Thank you Bill I give five stars for your service 👍👍
Kevin Johnson thank you
Ben Lopez was amazing from start to finish. Very helpful and patient love the guy!
Alex was an excellent salesman...very knowledgeable and very friendly. Would recommend him to anyone
Sue did a great job in helping us find the perfect shelf!
Ben Lopez best sales person today 10-26-2024
Emily helped us look for couches she was very nice!
Thank you for the help ZAHRA Very nice & helpful.
Ben Lopez was very nice and patient and polite
Great experience with Zahra to replace living room furniture
Milad was an exceptional Sales Advisor he explained everything to me and was really efficient!!
Zahra Super friendly, great attitude and greats saleswoman!! Will highly recommend.
Zahra was very helpful and knowledgeable of the mattresses. She made the sale quick and easy for me.
Ben Lopez helped me with my mattresses very happy
Ben Lopez great customer service.
Ben Lopez got me a good price on my queen mattress.
Excellent customer service!
Benancio Lopez was a great help very helpful and attentive great place and people highly recommended
Ben Lopez was amazing always finding me the best deals and we just purchased a Pempur Pedicure Pro Breeze and another cooling mattress for a deal. Best associate and super helpful.
Ben Lopez good sales person
Rafi was a joy to work with, super helpful and so patient. He cares deeply about his work and it shows! He cares about his clients and will always try to get you the best deal. If you are ever shopping for furniture in the long beach area, you need to come to Ashley’s and ask for Rafi! If i need anything for my new apartment I will definitely be coming back.
Kevin was extremely helpful and polite.
Milad was great at explaining details of the furniture! Very detailed information when it came to my therapeutic mattress . Kira at customer service was amazing and very helpful. Charles helped making my purchase run smoothly.
Great customer service. Thank you Milad.
Milad and Anthony were very helpful. Highly recommend Milad! I’m buying my second Tempur Pedicure mattress and adjustable base!
Milad made my visit and purchase extremely easy, and I appreciated his patience with me rescheduling my appointment with him!!
Customer service was fantastic. The person who helped us (Long Beach CA store), Maricel, showed us a number of items that were what we had expressed an interest in. She gave us time to think things over, gave us information and answered questions. We then looked at more items, etc. Back and forth for quite a long time as we had a hard time deciding! But never made us feel pressured Very friendly and courteous. Wonderful experience. We will definitely go back again to buy more furniture in the future.
Milad did a great presentation. Had patience in assisting me in finding the right fit for my tempurpedic.
Zahra was very helpful thank you
Ben Lopez was great and provided great customer service. Let us walk around and came and answered everything once we were ready. Took care of us great.
Great customer service ask for Kevin, he’s a great salesman who helped us and gave excellent advice
Zahra was very knowledgeable and very helpful. Great customer service!
The sales person Andrew was very helpful with my purchase today and had a lot of patience with my final decision and he was very generous on helping me set everything together.
Bill Hu was very attentive, and very helpful in finding a couch with all our needs.
Kevin was a wonderful help I went into Ashley’s with no intention of purchasing any furniture but thanks to Kevin I walked out with an amazing mattress another thing I really liked is that Kevin was really patient he didn’t mind showing me a variety of mattress’s and didn’t stop until he helped me find the right one.
Sue was a great help!!
Our salesman Ben Lopez stuck with us the entire time we were there, even though we are very indecisive he help us come to a final decision and we are very happy with the outcome.
Milad very helpful and friendly
Great service from Bill and the rest of the staff! Very happy overall!
Great help!
Emily was a great sales person. She helped us find what we were looking for and we will be back!!
Zahra was very helpful finding our item she was very patient with us and she’s very friendly
Milad is great and very patient.Give great customer service
Milad did an amazing job helping us out today. Got everything we needed and Charles helped us out with our purchase but all thanks to Milad. Great service all around. Answered all my questions no problems. Would recommend!
Zahra took care of all of our needs
Ben Lopez good sales person
Zahra made everything easy for us. We are excited for our furniture ❤️
Alex was Excellent ! In helping Thanks to Alex I'll shop at Ashley again and get the help again from alex
Andrew at Ashley furniture was helpful and patient. Would shop again
If you want a great costumer service ask for Andrea Huarlos. she was friendly she didn't pressures you to buy anything she will give you the best deal she can get for you.
Ben Lopez was extremely friendly, helpful and even negotiated a discount for us. Very happy with our in store purchase experience!
Ben Lopez is great! We come to see him for all of our furniture purchases. He is friendly, personable, and so helpful. Highly recommend if you come in to Ashley’s to ask for him for an amazing shopping experience!
I want to thank Alex Gonzalez from Ashley, furniture store from the moment we walked in he had a great welcoming smile he greeted us and showed us around He was very helpful and I will come back to get my furniture Thank you, Alex Gonzalez
Good person
Ben lopez good sales person. Anthony good manager.
Worked with Ben Lopez, he was great!
i went in the Long Beach store looking just for two end tabkes, Zoe helped me, was very helpful. A+ for Zoe.
I worked with associate Zahori Rodriguez And I was not disappointed associate provided Excellent customer service was very helpful and explained Thoroughly definitely will be going back and working with this Associate
Donna Black was so helpful. Made the experience easier. Gave so many helpful tips and suggestions to get the perfect price of furniture.
Ben Lopez and Anthony Were Awesome!! Helped me out so much! I Purchased everything I need for my home. They took their time to help me out to find exactly what I wanted!! Highly Recommend Them!!
Donna was great , very nice informative and understood our needs was a pleasure to shop with her and would 100 percent recommend her as a purchasing agent to my friends.
Zahori did a wonderful job helping me chose my dresser. Thank you so much!
Excellent, excellent Joaquin was an excellent salesman and a nice person No pressure Very helpful Did everything I had asked of him. Has earned me as a new customer Tell him John sent you
Very professional Thank you Zoe
Luis Rodriguez helped me out today buying a mattress and adjustable base. Enjoyed the service thank you.
Rafi is awesome! He was able to help us with the right furnitures we wanted at home. Great job! We are definitely coming back to the same location because of him. Thanks for assisting us! Ryan.
Stella was awesome. Helped out a lot. Great sells person.
Kevin was great
Sue was very helpful and sweet.
Kenvin was very helpful very polite, good customer service, he had a lot of paticience with me and explain everything to me, thanks Kevin
Sue was very helpful and knowledgeable.
Kevin was great
Bill assisted me great costomer service kind friendly well-spoken very knowledgeable inspires confidence in sales department all my questions was answered effectively, Bill shows value in this position 1st time shopping at Ashley's and very good experience with Bill
Recently bought a house and kinda overwhelmed with the whole furnishings process. Luckily Kevin took the time and listen to all our suggestions and created a perfect combination that works for us.
Sal Ruiz was awesome really awesome and big on helping and answersing any questions even before I had any questions
Rafi, was super helpful and understanding and I think he’s a sweetie pie. Definitely will come back and shop with again.
Owesome customer service thanks Bill 😊. Great deals.
Stella P. was a great help. She was amazing and very helpful.
Stella and Ana were beyond helpful and patient.
Zahra Help with mattress purchase,
Alex was very patient and helped us get our dinning table and sofa exactly how we wanted it.
Ben Lopez, great service. Took his time never in a rush
Milad was extremely knowledgeable and helpful will definitely come back to see and give my business with me
Stella is absolutely amazing!! We love her
Stella was great! Very helpful
We had a great experience! We got help and found what we thought was best for us and our space was perfect. We got help from Zarha!!
Stella was so helpful and kind. She was really patient and wanted us to choose the right sectional for us. Very knowledgeable sales woman.
Had a lot of great help from Even and Adrian while picking out a couch with my family.
Zahra was awesome. Great help and good mattress demo.
Zahra was wonderful! Very knowledgeable about the products and fun to work with. Highly recommend!
Great experience! Zahra was extremely helpful and professional.
Thank you Ben Lopez. He was very helpful and assisted us with our needs, will definitely come back for his service. He made sure we were happy with our purchase.
Spoke with Alex Gonzalez regarding the purchase of some chairs, he was very helpful and informative. He did a great job! Appreciate it !
Sue was attentive and allowed us to feel comfortable in our decision making process.
Thank you to Donna Black did an amazing job explaining about furniture for my grandma who really needed a new sofa bed.
Stella is the best. Very helpful
Ben lopez is a really good sales person. Manager Anthony is awesome
Zahra was amazing! I called the store to ask if a sofa was in store and she went above and beyond to assist. She informed us she had the same sofa in a different color and that we should come in to test. She is the only sales rep after calling 4 Ashley stores who offered to go beyond. Because of her, we drove in the rain and made the purchase. Thanks Zahra.
Zehra was very kind and helpful!! She was patient with us and helping us receive the best couches !!
Just purchased 2 bedroom sets with help from Kevin Johnson who is very knowledgeable and helpful during the process. He was recommended by my sister who also purchased numerous furniture pieces from him as well. I would highly recommend his assistance!
Milad was very patient with answering all our questions and found us the right bed, mattress and other furniture to go with it for our guest room. Overall we had a wonderful experience with Ashley!!
Emily was great, thank you for all your help.
I came in to Ashley’s furniture store to browse and my sales man Andrew was the best, helpful and not pushy. I was so pleased that he gave me my space to browse and shop but was near by for any questions. So happy with my purchase and his service!!
Emily helped show me product
Zahra is a great sale representative.
Great services Mila’s was very knowledgeable and helpful !
Emily assisted me with my sofa purchase. She was amazing in answering all the questions I had. Go see Emily!
The Salesperson Andrew was amazing. He took the time to help us with all of our needs as well as my husband found the dresser and nightstand that he liked, and we bought it. We will definitely tell others about our experience with Ashley!
Rafi is a standout salesman who consistently goes above and beyond to ensure a fantastic customer experience. His approach is both professional and personable, making you feel completely at ease from the moment you begin interacting with him. What sets Rafi apart is his exceptional ability to listen to and understand his customers’ needs, providing tailored advice and solutions that truly resonate. His dedication to customer service is evident in every interaction, leaving a lasting impression of trust and satisfaction. If you're looking for a smooth, enjoyable buying experience, Rafi is your go-to. His expertise and genuine care for customers are what make him truly great at what he does.
Great customer service!
Zahra helped us out. She was very knowledgeable and helpful. We are very happy with our furniture. Thanks
Sue was very helpful! She helped us find the couch for our new home.
Alex Gonzalez was awesome and informative in all questions I had that we left what my family wanted.
Alex was very helpful. Thank you! Can’t wait to sleep in my new bed!
Bill did a great job helping us and worked with us on pricing and delivery!
Ben lopez good person very helpful. I will come back.
Zara did a fantastic job. Very professional.
Kevin
Ben lopez is the guy who helped us out he was very helpful and informative! Came here to get a couch and found the exact couch that fit our home. Get prices also and the cost for shipping and assembling the couch was way cheaper then other places we been too. So glad we came here
Sue is an awesome sale rep. Very helpful
I bought some beautiful new couches from Ashley that I’m super excited about. Zahra helped me the whole time and she was very patient with all my questions and requests. After I had some time to think about what couches I wanted, I called Zahra and she was able to put together my entire order and process without going back to the store. It was super easy and convenient. I can’t wait to get my new furniture!
Ben Lopez was super friendly and helpful! We were searching for a new sofa bed and he showed us all the available options and didnt mind all of our many questions. He made sure we were happy and let us try out the mattress before we decided on anything. Overall very happy with our experience at ashley furniture and especially with Ben! 10/10
Ben Lopez was very helpfull and friendly. Excited for our purchase, thank you
Ben Lopez very helpful and kind and knowledgeable
Zahra was amazing!! 👍🏽👍🏽👍🏽
Ben Lopez was an amazing salesman. It went above and beyond to assist me and my brother find the perfect bed for my elderly mother. Ben provided outstanding customer service !!!!!!
Rafi, helped me find the type of bed and mattress that I needed. Very knowledgeable. Thank you
The sales associate, Andrew, was patient and knowledgeable. I will be back.
Sue welcomed me at the door. She showed me everything I asked for. She is friendly and very helpful!!
I feel compelled to share my profound disappointment regarding the aftermarket sales service provided by Ashley. My recent encounter with them has left me feeling completely neglected and disregarded as a customer. Approximately a month ago, I contacted Ashley to address a pressing issue concerning my bed – a broken rail. I stressed the urgency of the situation, emphasizing that my wife, who is nine months pregnant, also relies on the bed. The potential immediate and severe harm this could pose to both her and our unborn child was a matter of grave concern. Despite clearly articulating the urgency of the matter, it took Ashley an entire month to address the broken rail. Throughout this entire ordeal, Ashley's treatment of us was subpar. Rather than promptly attending to our issue, it appeared they attempted to deflect us by passing us onto another department. Even if the initial sales representatives were unavailable due to personal emergencies, there should have been a streamlined process in place to escalate urgent cases like ours for immediate attention. To compound matters, Ashley failed to keep us informed about the status of the replacement rail. Despite our repeated attempts to reach out, we received no updates regarding when the rail would arrive or any progress made. It was only after I initiated contact once again that I was informed of the rail's arrival. The lack of communication through calls, texts, or emails regarding its delivery was deeply disappointing. Furthermore, Ashley had promised to arrange a deduction for the monthly payments we were making so that we could purchase our own bed support frame. This was to ensure the durability of the bed frame and mitigate the risk of any potential injuries resulting from another breakage while lying on the bed. However, since March 18, 2024 (Monday), there has been no follow-up or communication from their end regarding this matter. In conclusion, my expectations of Ashley were not met. Given the urgency and potential risks involved in our situation, I had anticipated a much more proactive and attentive approach from their customer service team. The delay in action, poor communication, and unfulfilled promises have left a sour impression on us. I sincerely hope that Ashley takes steps to improve its customer service procedures to prevent others from experiencing similar disappointment and frustration in the future.
Great customer service from Andrew.
Worked with Milad on the purchase of a Bunk Bed for our kids. He was extremely helpful and patient. He made the process extremely easy and stress free. Thank again Milad!
Andrew was great!
Rafi, Chris, and Justin were very helpful. Helped with a price match and got my dresser ordered and delivered within days.
Very helpful and knowledgeable.
Amazing service, great selection, great prices. Great Financing options. Highly recommend.
Alex at the Long Beach store was very helpful, courteous and most importantly honest. Highly recommend asking for him to help you out.
Alex Gonzales made our experience very smooth . Thank you for all your help! Great customer experience. We felt very comfortable shopping with him.
Ben Lopez has been a great help He was so helpful!
Patty very attentive help, very friendly.
Patty was very helpful and answered all our questions about our counter top measurements and offered nice advice for some decorating tips and
Thank you Donna for helping me find my table for my new home! Excellent service.
Zahra was really helpful and really easy to talk about what i purchased
Very helpful did everything she could to help.
Thank you, Zahari for a fantastic experience with Ashley furniture.
Rafi was very helpful without being pushy while we were looking for our couch! Answered all of our questions and helped us find the best fit. Chris helped us get out the door quickly and smoothly. Will definitely return for future furniture needs!
Thank you Bill for great service and finding my forever couch!
Sahra is a good sales person. Friendly and good customer service.
Milad was amazing, very knowledgeable of his products and I will definitely return to purchase my future mattress with him. I will highly recommend him to any of my closest friends and family. He is a great employee and asset to this company.
Mr. Kevin demonstrated exceptional salesmanship during my recent visit to your establishment. His approach was devoid of any pressuring tactics, allowing me to peruse the products at my own pace. Mr. Kevin's extensive knowledge of the product line was evident as he provided valuable insights into the durability and longevity of the items I was considering. He addressed all of our inquiries with professionalism and efficiency. As a result, I was able to complete my purchase swiftly, concluding my visit to your store within a mere fifteen minutes. I extend my sincere gratitude to Mr. Kevin for his outstanding service.
Zahra is great She is very professional and gave us a great advise and fantastic customer service
Kevin was helpful, efficient, and personable. Enjoyed working with him to purchase my couch and loveseat.
Zara was helpful when we went in for a specific sofa. She showed us and gave us options. Very nice. Very satisfied.
Assisted by Milad. Received helpful service.
Sue was great . Met every need for me and my family. We are very pleased
Ben is great salesperson, never felt pressured or felt hovered.Had a great experience, very knowledgeable and courteous. Excellent service, highly recommend him.
Went in to purchase a new bed and mattress. Alex Gonzales greeted us immediately and was ready to help. In just a few minutes we were set up and ready to go - thanks!!
Ms. Patty was so kind and knowledgeable of all things ASHLEY!
Sue was a very friendly and helpful worker! She helped with a price match I needed. Overall, great customer experience!
Stella and Anna were just absolutely amazing in helping me find all of the furniture I needed, worked with me in finding all the right prices, thank you so much!! 😊
Bill and Chris were amazing!
We have used Kevin in the Long Beach store for a few years now. He’s knowledgeable, helpful and very nice.
Zahra was amazing, showed me the purple mattress and ill definitely be coming back to buy. Thank you
Ben was so kind and helpful. Was able to answer all my questions and got us what we wanted at a great deal. No hassle, which is what I love! Also, thanks to Anthony for the deal.
Zahra is the best!
Zahra was great, very professional and consultative.
Sue was great! She greeted us at the door and was quick to find us 3 options for a couch. Sue was so friendly and knowledgeable on the different options across the showroom. Great warranty policy, 4-day delivery, very satisfied. 5/5!
Zahra was amazing with my first Sofa purchase! She Greeted me the moment I walked into the store. I told her what my budget was and what I wanted. She promptly got to work to making sure I got exactly what I needed for my home. She worked quickly and VERY VERY patiently with me understanding I was with limited time. Zahra made the experience as if I was shopping with a friend I will definitely be returning soon to finish furnishing the rest of my home
Zahra was our helper and she kind, helpful, and very professional. She’s the best.
Ben lopez I had a good experience in this place
Nevery buy anything from this store. They are fraud. They selling you warnty abd telling you everything will be covered. But when you call the warnty department they making all kind of excuses. No star for this store. And I will never buy from this store. I spent about 7000 dollar. Now warnty is not covered. Stupid. I am going to complain To BBB also
Zahra helped me from the moment we walked in. Excellent customer service. She helped me every step of the way. Highly recommended
Zahra gave me good advice because I am pregnant on an adjustable base .will help me throught my pregnancy.
Was looking for leather reclining living room furniture, love seat without center console. Met with the most awesome associate, Zahra, her energy, compassion and design knowledge helped us choose the right furniture for our needs. We also went back and purchased bedroom furniture. Zahar and her manager were so great to work with, look forward to shopping for other rooms soon. I totally give the location and staff a 10 out of 10.
Adolfo was amazing and had excellent customer service in our experience.
Ben Lopez was a great sales and helper
(Translated by Google) Very good service, Ana Gomez helped us a lot. (Original) Muy buena atención nos atendió ana gomez nos ayudó mucho
The sales rep Ms Donna at the long Beach store she is an amazing person and she convinced me into buying from the store and was of a big help in making good choices. With Donna guiding you in the store you won't make a wrong choice. She makes sure you get the value for your dollars 💸 💵 . Don't fail to ask of Donna whenever you visit Long Beach Ashley furniture store.
Purchased a sleeper sofa today with the assistance of Rafi. He was a great help.
Rafi was a great help. Gave me a relaxed feeling working with him.
Andrew was very helpful and showed me around and found me what I was looking for
Great customer service. Wonderful products, good pricing, and.m Mika’s is a representative of the company. We will come back again!!
Great experience. Alex Gonzalez very helpful and answered all of our questions. Also very welcoming and knowledgeable.
Bill helped me so much Amazibg with help
Alex was so awesome! He greeted me with open arms and showed me the wonderful furniture they had to offer. I just want to thank Alex for being the best help of all times.
I honestly just felt the person was trying to sell me so hard. I hear employees talking about commission on the floor. I’m there to spend money there was no need to follow me around the store and monitor my shopping experience. I’ll come grab you if I have a question. I only bought the bed frame because it is what I needed. Had nothing to do with the service I received.
(Translated by Google) Everything is excellent. Thanks to mr. Adolfo Gutiérrez for his kind service. The furniture is beautiful. (Original) Excelente todo. Gracias al sr. Adolfo Gutiérrez por su amable servicio. Los muebles son preciosos.
(Translated by Google) Exceptional service. Thanks to mr. Adolfo Gutierrez for his kind service. I love Ashley store. My favourite store!! (Original) Un servicio excepcional. Gracias al sr. Adolfo Gutierrez por su amable servicio. I love Ashley store. Mi tienda favorita!!
Stella Peralta was very knowledgeable, funny, and patient. She helped answer any questions I had. Anna was being trained, but was also very helpful.
Stella and trainee Anna were marvelous and made buying our mattress super pleasant and easy!
Kevin was awesome a real big help. I will be returning again
Janeth was patient and courteous to us even we changed our choices multiple times to find what works best for us.
Kevin was amazing!!
Bill was very very helpful and explained everything very well
Zehra was amazing! Attention to detail
Ben was very helpful and quick with our purchase, it was my first experience in the store and I will definitely comeback.
Great customer service. Very knowledgeable.
(Translated by Google) Ben Lopez (Original) Ben López
Zahra was very helpful
Milad Was Amazing! Has Great Customer Service Amazing Service. Thank You For The Dedication.
Zahra was very efficient and professional.
Thank you zahra for your help great experience
Zahra was pleasant and knowledgeable. An Easy sale
Ben Lopez was an AMAZING gentleman. He was patient and very honest with us regarding comfort levels on everything we came to purchase. He stayed with us from beginning to end. I strongly recommend Ben when needing a knowledgeable saleman at Ashley's.
Zahra was terrific and very profetional
Zahra and Janette helped us with looking for a couch. Easy financing and quick process
Ben Lopez was very helpful and very honest. Definitely coming back and buying from him again!
Excellent excellent customer service I had a great experience with the sales rep Rafi soon as we walked in we locked eyes and that was that . He was very patient with us and understood our needs . We also worked with the customer rep named Justin he has excellent customer service skills and got the job done . I really appreciate them both for the excellent customer support and communication and giving us the understanding. I hope there boss sees this … if you come in the store ask for Rafi he will help you out .
Great service Zahra was an amazing assistant
Zahra is the best .. ask for her assistance
Ben Lopez was a very pleasant & professional sales person.
Ben Lopez I had a pleasant experience
Rafi was our salesman. His customer service and was excellent. I would recommend asking about Rafi when you walk into Ashley Store. Keep up the great service. Thank you!
Rafi is an excellent salesman. He is knowledgeable about his products and has a great personality. We enjoyed shopping with him as our assistant.
Alex was helpful in our headboard/bedroom set search.
I visited Ashley furniture store today and Chris and Milas were very nice and were able to help me find what I was looking for. The overall experience was great!!!!
I was attended by Milad very efficient and respectfully helped me.
I cannot stress how important customer service is. My wife and I recently visited this location because we needed replacement screws for a table we bought from this exact location a few years ago. Since we weren’t buying anything, the staff gave us a cold shoulder. The staff member that “assisted” us looked very annoyed and unwilling to help. My wife had to tell this young man the model three times before he actually typed it in the computer. He then gave us the phone number of where to call for the replacement. My wife explained that she’d been in contact with corporate who then directed her to the store, and the staff member said that this particular store doesn’t have a manager so they don’t have access to be able to order the parts. While that’s understandable, it doesn’t give them a reason why to treat us as an inconvenience. Ultimately, we’ll never buy from this location as their customer service is poor at best.
Patty was wonderful and answered all of our questions. Highly recommend her for any questions and suggestions you have.
Thank you Andrew Lint for bedframe awesome work
Milad was great! Explained everything in detailed, has a lot of patients, and a great listener!
Zaira was very helpful
Zara greeted us from the beginning. Followed up with us and assisted us with our initial purchase. Very knowledgeable and professional. Also patient with all our questions.
Ben Lopez was really helpful and not pushy
Ben Lopez is wonderful.. Very fast service …
Very easy experience and quick to get the furniture I wanted. Was helped by Milad during the entire process!
Alex was the associate that helped me with my purchase. He was very kind and patient even thought I didn't buy anything the first time we met. He gave me his card in case I returned. It was his patient yet available sales approach that made me want to return back to him to make my purchase.
Ben was extremely helpful, took care of us fast and very effective at Long Beach site.
Patty was exceptional. She catered to our every need, and we found everything that we were looking for. She was so nice and she helped us out with whatever we needed and asked. We will definitely be back here again
Came in and Bill offered great service very knowledgeable and friendly!
Zahra was an amazing customer service help! She was kind and very personable. I was very please with my purchase through Ashley with Zahra!!
Just bought a nice leather couch set and a purple mattress. Kevin helped my husband and I, and he was amazing! Kevin knows the products well and made good recommendations for what we needed.
It was a great time in the store, having Miland helping us of choosing the right set for our leaving room. Thanks to Milad
Really helpful and very clean. Everything went well, had a great experience overall within 10 minutes!! Really efficient!! Thank you Rafi 😎
Rafi was awesome. We came in he got us what we needed. Loved his personality!!! Thank you for helping us
Very welcoming and helpful. Ask for Ben Lopez he went above and beyond walking us through and helping us out with our purchase
Kevin was absolutely the best! He helped us with color tones, sizing our rooms and picking out a mattress based on just a few descriptors!! I highly recommend Kevin for your decorating needs!!
Excellent customer service (Zahra) 😊
Bill Hu is amazing super nice , very knowledgable made us feel very comfortable not rushed .
Kevin is fantastic!!!
Zahra was so helpful helping me find my new couch!
Ben Lopez and Adolfo Gutierrez helped us out with our couches and bed room set!
Zhra was so patient and amazing. Awesome experience ! She was so patient even with our crazy kids running around and jumping in beds she made it work and we are once again happy customer !
Ben Lopez! He is the guy to help you with all your furniture needs! Very knowledgeable and professional.
Kevin did a great job helping my daughter find the perfect mattress with her back pain. He was very knowledgeable on the products they have.
Ben Lopez - very personable, attentive, knowledgeable, helpful, not pushy!
Awful furniture, cheap fabric that releases lint all over my clothes. The legs are of the sofa are made of plastic. Second day using our sofa and one arm side is making noises, it sounds like plastic cracking. The worst part is that there is no way to return it because of their policies. So be careful and make sure about your purchase because this people is selling cheap and bad quality furniture.
Zahra was very helpful
Ben Lopez was amazing. Extremely helpful. Helped with great payment options and presented all the best deals. He goes above and beyond
Ben Lopez was great. Got my beautiful recliners
Zahra was amazing, she helped us get what we needed and she was very informative and professional. Nice store and furniture. Thanks for everything.
Sahara was so amazing. Great customer service.
Ben Lopez was amazing and vefy knowledgeable
Very friendly and patient with all my questions before making my big purchase. Thanks Stella
Sarah was great with her customer service and helped me make it happen with my bedroom set. Thanks!
Sara was very good sales
Milad was very helpful and knowledgeable. Made it a very nice experience.
Sales rep Kevin was helpful and knowledgeable about the products. He helped figure out what would go good with our current layout.
Rafi was great, amazing customer service. We are repeat customers and will definitely be back!
Milad was efficient, knowledgeable, and patient. Would definitely recommend coming to see him at Ashley for a quick and easy experience with no pressure.
Andrew was awesome! Great demo for purple mattress! Can’t wait for our delivery! Thank you for all your help!
Had a great experience. Patty was very well informed on the products and the store manager was a great help as well GM
Ben Lopez was very help full amazing costomer service
If you decide to shop at Ashley Furniture Please ask for Stella ..she was amazing and even got us a discount ..overall great experience.
Rafi was excellent no pressure at all!!
Great store and good price.. thank you Janeth for the assistance !!!!
(Translated by Google) An excellent furniture store, very friendly employees, especially Milan. (Original) Una excelente muebleria, los empleados muy amables en especial milán.
Andrew was very helpful and kind helping us find what we were looking for.
Donna was amazing!!! Great customer service. I will be back!
Zahra was very professional and gave us so much input and advice on what we needed for our furniture set. Our experience was both pleasant and informative. Thank you, Zahra.
Had an amazing experience with Bill. Got a great deal on a sofa and a recliner. He was very knowledgeable and very patient with not only me but my family. He helped us find exactly what we were looking for and what we wanted.
Ben Lopez was fantastic for us today! I hadn’t expected to shop at Ashley Furniture (was going to a different store) but when I walked in Ben was able to give us exactly what we were looking for quickly and with no pressure at all. Ben was an absolute pleasure to work with. Ashley Furniture is luckily to have an associate like him working.
Ben Lopez was extremely helpful in finding everything i needed!
Milad was very helpful and informative. I felt comfortable dealing with him. Thank you.
Love Ashley store in Long Beach is amazing Kevin was great salesperson he was very helpful and very informative will definitely come back
Milad is excellent sales, he is very patient and helpful during the transaction
Milad was awesome 🏃🏽
Came to look at furniture never expecting to buy anything. Patty me is at the door and guided us to the furniture that meets our needs and budget. It was a pleasure and picking furniture was a pleasant and as easy as pie! Thanks Patty!
Rafi was knowledgeable of the inventory and helped my mom quickly find what she was looking for. Very personable as well.
Friendly and great customer service!
I am absolutely thrilled I came to the Ashley’s location in Long Beach! Zahra was so personable, helpful, and made the process so easy!
Bill was very helpful and there was a wide variety.
Sal was so helpful throughout our trip to the store. He was very friendly and personable and even made shopping fun. He answered all our questions to completeness. I will most definitely ask for Sal if I return.
Sal was such a great support! He was able to answer all my questions and had a lot of knowledge. I will definitely be coming back and ask for Sal every time!
Andrew was the best
Awesome experience working with Mirad, gave us lots of space to shop around but was there to answer any questions and give suggestions as needed. Made this experience simple and quick. We found pieces we loved in our price point. Will definitely be coming back when the need arises.
Ben Lopez Excellent Help
Ben lopez great help
Milad was great he made it easy for me to purchase
She was awesome
Zara deserves a raise .. she was very helpful
Zahra was amazing today. I’m so excited!!!! She was extremely helpful and knowledgeable. I appreciate her so much. I’ll be referring all my friends and family to her and this Ashley store.
Amazing service with Zahra, I recommend her
Rafi helped me with my home shopping experience. Not only was he very knowledgeable, he advised me to try different mattresses to get a feel for what suits me best. In the end, I settled for furniture, in which Rafi threw in perks to make my purchase a better deal. Rafi, along with the Ashley staff (from front associates, to management, to Chris that rang me up) make you feel like a valued customer. Highly recommend!
Ben Lopez great service
Their in-store the staff is kind and willing to help. But overall their customer service is lacking. I don't recommend buying from Ashley's. If there are any issues after a purchase, the burden is on the customer to figure things outs. The information I've received from calling both the store directly and the 800 number is inconsistent. Its frustrating, and honestly not worth the headache. Over the years I've purchased from Ashley's and Living Spaces. So far in my experience, Living Spaces has better customer service both pre and POST purchase.
My wife and I had an Amazing experience at Ashley Furniture. We were met by Milad at the front door. He let us know he was available if we had any questions. When we did he was very knowledgeable. We did not buy anything at first. But went to dinner and discussed our items and Milads excellent customer service. After dinner we went back and made our purchases. Then next day we decided to change and add things to our order. Milad had given us his information and we contacted him. When we got to the store he was ready and all ready had things pick out for us. My wife and I are so pleased with the shopping experience from Milad and Ashley furniture.
Ben Lopez made everything quick and easy! Thanks guys!
Stella was amazing at helping my daughter find a dresser for her baby nursery. Martha was amazing too. They were so personable and friendly. Top notch service.
Donna was an amazing helper! She went above and beyond when it came to finding us the perfect sized couch for our new place. Highly recommend asking for her with your furnishing needs!
Mulas was super helpful with the purchase of our daughter’s bedroom set!! We came in for a bed frame and came out with a temperpedic! Love it!
Joaquin was super patient, friendly, and easy going. He helped us with all questions asked about products. Finance was very friendly too!
Excellent customer service with Rafi!
Ben Lopez was great. Extremely knowledgeable and got me what I needed quickly and also got me a great deal. Did not try to push more than what I needed. Go see this man when you visit this store.
Zahra did a great job working with us. We recommend her for your Ashley’s Long Beach shopping.
Kevin was super helpful and patient! He helped us select some furniture on a budget. Thank you!
He had so much patience for us on deciding thank you
Awesome service, Stella was great at helping us finding a new couch!
My husband and I came in the other day and were looking for a temporary couch until we move into our new home. Sal was our salesman and was extremely helpful. He showed us a few couches and found exactly what we wanted. Now that’s the kind of salesman that knows what’s in his sales room! He explain to us about time and delivery. Sal is definitely the salesperson to help you out Thank you Sal!!
Ben López help me very good service!
Zehra was wonderful, efficient, and the easiest sales person!
We had a great experience here at Ashley's. Make sure you come in and ask for Bill Hu. Gave us a great deal on our selections and was beyond helpful. He left us alone to wander around the store without hovering, but was around as soon as we needed help. Great Service by him.
Ben Lopez was great very helpful
(Translated by Google) Adolfo's experience was very friendly and attentive, very grateful to him. (Original) La experiencia de Adolfo fue muy amable y atento muy agradecido con el
Helped by Adolfo, Rafi, and Chris. Quick and no pressure.
Came to Ashleys and Ben Lopez rushed to help us out. He was so helpful and nice
Zahra and Anthony were so helpful and accommodating! I had a terrible experience in Culver City and they more than made up for it and made it right!
Amazing ! Zahra is great ! She helped me get approved super quick ! She has the magic touch !
PATTY WAS VERY helpful
Zahra was the best, got a good deal and an amazing bed. Thanks!
Kevin is fantastic and helped us get exactly what we were looking for and then some!
Our first time here and the staff is very helpful. Bill was very helpful and courteous. You get a dedicated salesperson to assist you all the way.
Milad was very professional, informative and made our transaction go smooth. We will definitely come back and ask for him again. 👍🏽
Thank zahra
Bill was amazing when we stopped by he explained all bed sizing and measurements witch was very helpful
Kevin provided excellent costumer service. Explained the different options and details, very friendly 10/10!
Milad was very efficient, fast and super helpful on getting what we needed
We came in to look at recliners Rafi asked us about the chair that is broken rafi immediately looked up our order from 4 years ago he informed us the chair is still under warranty ! Rafi provided all the information we needed to either get it repaired or replaced ! Rafi could have easily sold us another chair and made a commission - Rafi was honest and provided great service ! Ashley furniture should be proud to have such a salesman with integrity ! I will shop at Ashley again and ask for Rafi!!
Stella was amazing I will recommend her to all my friends and family
Ben was amazing with helping us purchasing our new couch. I would definitely come back.
Ben was amazing. Quick and easy transaction to purchase our new home couch set.
Met all our needs
Andrew was really helpful, when I can find a table I like I will definitely give him a call
Great customer service from Zahara
Ben Lopez was so helpful and made my purchase very easy
Zahra exceeded expectation. Great customer service!!
Emily helped us find exactly what we were looking for, thank you Emily. We will be coming back for all our furniture needs.
Zahra was awesome! Five stars for her service and time. I definitely recommend her for your future shopping experience!
Stella Peralta was so helpful and funny during the whole experience! I'll be coming to her always now!!
Zahra gave me great service. Really appreciated her assistance.
Ralphy has such great customer service! Super friendly and accomodating.
Ben Lopez was amazing and attentive to my needs, did not make me feel uncomfortable or did not push any sales on me. Thank you!
I am moving out of state and came to Ashley in Long Beach to pick out some furniture that is also available there. Even though Rafi knew I was not able to buy here, he took time with me showing me around and helping me out. If you need new furniture, come to Ashley at The Towncenter and ask for Rafi!
Rafi ge is amazing guy and he very professional and friendly please visit and ask for him
Milad was very helpful. He went out of his way to assure we had the perfect fit for our new home. Great service!
Joaquin A. Is amazing! He made this whole process convenient, easy, and follow-up was great!
Thank you for providing exceptional customer service, Kevin. Your assistance in selecting furniture was greatly appreciated, and we value your patience and support throughout the process. Teresa and Johan
Alex Gonzalez was super helpful and friendly at Ashley’s furniture. He was able to answer all my questions.
Bill showed us all our options in all different price points and was very helpful
"I recently had the pleasure of interacting with the customer service team at this store and Adrian help me, and I must say, I was thoroughly impressed. From the moment I reached out with my inquiry, I was met with prompt and courteous assistance. Not only did the representative address my concerns quickly, but they also went above and beyond to ensure that I fully understood the solution provided. Their patience and professionalism made the entire experience seamless and enjoyable. Overall, I couldn't be more satisfied with the level of service I received. Kudos to the entire customer service team for their outstanding support. I will definitely continue to recommend this store and Adrian to friends and family, knowing that they'll be in good hands."
Thank you Sal and Martha for making my experience a positive one. I appreciate the time and patience you both demonstrated in ensuring my needs were met. My family is a huge fan of Ashley’s Furniture and in combination of services like this, we will definitely be back!
I had a complicated order with Acima. It was very frustrating and time consuming. Luckily I spoke with an agent, Justin, who took the reins and settled things much quicker than I would've been able to. Thank you Justin!
Alex was awesome. Pressure free experience that is something I always look for.
Bill Hu is great. Answered all of our questions. He showed us every option possible. He was patient and made sure we were taken care of throughout the whole process. Thank you!
Zahra, was great. She took her time to show us all the furniture we were looking for. Very friendly sales Rep. thank you
I came back to Ashley’s to buy a dining table. I was greeted by Ben Lopez and Selo. They both made our experience incredible. They went above and beyond to help me get the right table for our place. Ask for Ben Lopez and make sure to also meet Selo, we highly recommend them. You won’t be disappointed. We are coming back!
First time being at this Ashley’s (Long Beach)! And I absolutely loved it!! It has a lot more options and the salesperson that helped us was very kind. I recommend Joaquin!!
Kevin was very polite, patient and helpful with my purchase.
My fastest visit to Ashleys was thanks to Ben Lopez. He helped me out and got the items at the best price.
Bill was great with helping us and took his time. He was able to deal with all the time we took to decide and was very patient.
Salesman Kevin welcomed us with a positive attitude. Although he was assisting another customer, he answered a couple of questions we had. After finding the right furniture item , we were happy with the purchase we made and it all had to do with the positive welcome upon arriving.
Walked into Ashley and Bill Hu was very welcoming! He was very speedy with what I was looking for. He was very thorough in explaining a breakdown of my cost and I was out of the store within 20 mins. Ask for Bill as he is truly a time saver!
Ben Lopez was such an amazing help on getting our new house set up with a full furniture set!
Mills was a great help to us when we came to the store to find a dining set. He was kind, no pushy, helpful and efficient. If you are looking for good furniture, come to Ashley Furniture and ask for Milad.
I went into Ashley store in long Beach Ca for 2nd time. Had a great experience with a sales representative name Zahori. From the moment I walked in the store, Zahori greeted me, ask if I need any help. I told her I was just looking. I'm interested in a set of bar stools. I actually bought a sofe and chair. Great experience Zahori so perficional, kind and willing to help me keep it in my price I went back two days later, and Zahori actually help me find a set of bar stools. Unlike my 1st visit, I was very disappointed no one greeted me when I enter the store, I walked around looking for help, no one acknowledged me.i walk right out the store feeling as if my business was unwanted. But I really appreciate Zahori customer service outstanding......
Stella
I came into the store with someone else for a couch and I went to look at the purple beds. The staff was very nice and helpful let use try the purple mattresses. Andrew was very helpful and walked me through everything. Everyone was so helpful and tried to give you the best deal they can.
Kevin was very attentive and made sure we had all the information we needed to make a decision for our new furniture. Would definitely come back again.
Ben Lopez helped us out. Was able to help us find the perfect piece for our living room. Was very patient with us.
Came here looking for a new couch and end table for our new place. Alex Gonzalez was such a huge help and very knowledgeable. He was extremely patient and answered/addressed all of our questions. I would highly recommend this location if you are looking for new furniture. We will be coming back in the future. Thank you for the pleasant shopping experience!
Bill was very nice and helpful with getting right furniture
Zahra was magnificent
Zahra was a great help with our table purchase! Thank you!
Zahra. Great customer service and recommendations for pets and couches! My cats likes to scratch and she made a great recommendation to help with that.
Zahara was the best showing exactly how I described. I purchased couch, love seat and Tv stand with fireplace. Very knowledgeable in all areas and a pleasure I’ll be back soon
Ben Lopez really helped me out! 👍
Ben Lopez was a great help on the floor
I visited the Long Beach store and met Marcelo, and he told me “give me 5 minutes and I’ll change your life” since that day I am having the best sleep I never had with my new tempurpedic (the Lamborghini mattress). It really changed my life, I sleep on my side and he showed me the side sleeping zero gravity OMG, I love it!!! When you go to Ashley ask for Marcelo he’s the best sleep expert.
Great customer service. Outstanding personality and very informative.
Donna was extremely helpful very knowledgeable and very friendly. Ask for Donna you won’t go wrong.
Zahra Had really good costumer service and helped us with everything we needed
Donna is the best. Everything went smoothly and I was able to get what I wanted, thanks to her kindness and patience!
Zahra good customer service
Alex sold us a couch & his personality and knowledge of the product was great!! And he wasn’t too pushy
She is Very patient and Good recommend. Her name is Stella
Ben Lopez helped us with our purchase for a tempurpedic bed! Great service, helpful, and attentive! Definitely recommend!
Stella from Ashley furniture in Long Beach is amazing. She’s not pushy and I thank her for that
Kevin was awesome. He went searching in the store for an accent table so we could come look at the color. We went the next morning and he was all over it. Pleasant, thourough, good salesman. Thanks Kevin!
We had gone into Ashley's furniture to see if there was a table that we liked. Stella assisted us. There was but had to get rid of current table first. We went back Stella had just left & Milad helped us. We changed up the chairs. Purchased table and chairs. Neither were pushy salesperson. Easy process.
Excellent service
Very happy with Patty customer service
Zehra was super nice and helpful, she helped me to get my sofa super fast and she is very nice
Milad was very helpful and made it easy for us highly recommend him
Visited Ashley’s wanting to put base a mattress ended up buying a tempur pedic mattress and 2 bed frames. Kevin was our sales person and he was great, friendly, and very knowledgeable of the products. He wasn’t pushy and annoying like other sales persons can be. He made our shopping experience pleasant. I will be returning for a couch and requesting for Kevin’s assistance.
We just purchased furniture this afternoon. We worked with Kevin and it was an outstanding experience!! Thank you Kevin!
Stella was awesome and very informative patient and very experienced Great jobbb!
We love Stella with been with her in ashleh from the day #1 2011 thank you Stella for all your help all this years
Stella was so helpful, courteous and professional!!!
Bill was extremely helpful! We were able to buy a whole living room set for a great price. Bill made a stressful experience enjoyable. Thank you again Bill for a great experience.
We came in to look at a sectional that we found online to see how it would look in up close. We ended up finding a different set that we liked with the help of the sales rep Donna Black. She was knowledgeable and very helpful and so pleasant to work with. We came home and needed to make a modification to our order and she was quick to make it happen in order for us to get the delivery at the same time with the initial order. Thank you Donna.
Ben Lopez Great customer service! Great help!
Bill was very attentive, patient and understood my mattress needs. He helped me pick out a way better mattress that I could ever imagine within my budget.
Very good customer service, Milad was very patient with us❤️
First time shopper at Ashley’s , got great service from the minute we walked in the store till checkout time by Kevin . Like he said “ welcome to the bright side”. I truly am happy with my purchase and service I received.
Zahra was an amazing salesperson. She took her time and showed plenty of different options that will work with the space in our new apartment. Very patient and knowledgeable!
Patty was great! She knows exactly what my wife and I were looking for. First sofa she showed us is the one we got. She’s very personable, respectful, knowledgeable and honest. Easy financing with The store as well
Donna was amazing with great help and knowledge! She helped us add our favorites to a list and get everything together we had to have! Thank you Donna!
Alex Gonzalez was fantastic!
Alex was fantastic! He was super helpful! Would definitely come back!
Very helpful. Quick and easy. Very professional.
(Translated by Google) Christmas (Original) Milad
My wife and I were extremely happy with our recent experience at Ashely Furniture. Andrew was on point with pertinent information on the powered reclining loveseat we were looking for. While we originally planned on two of the same loveseat for our front room, we ended up with a couch and loveseat. Easy to work with, great deal and quick delivery. We’re super excited for our new furniture!!
Great sales person
Very amazing servic by kevin
My shopping experience at the Long Beach store was excellent thanks to the assistance of a very nice lady named KRISTA. She was very friendly and knowledgeable, i went in looking for a love seat that my wife and i found on line. KRISTA found the love seat i was looking for but at regular price .she spoke to someone who approved the price i found it for so i was more than happy to seal the deal. It's not my first buy at that store but what KRISTA did for my wife and i was out of this world 👏. She is a total A+ .I was taken care of in quick 20 minutes , THANKS KRISTA and keep up that good vibe !!! I'm actually writing this comment as i'm enjoying our beautiful love seat..(The two delivery guys were awesome as well they worked quick and neat 😎👌👌)... THANKS ASHLEY'S & KRISTA FOR THE GREAT DEAL & A SUPERB EXPERIENCE !!!
We’ve been couch shopping for the longest, trying to find the best comfort for our budget, Stella was very helpful, and helped us make an informative decision on our purchase, gracias Stella P.
Zahra was very helpful.
I have been in the market for a new mattress and doing showroom visits. I was not enjoying the process of parsing and choosing a new mattress…then i walked into the Ashley Home Store at Carson Center and met Andrew Lint! He was very friendly, knowledgeable and patient. He went above and beyond to answer my questions and probably walked 4 miles taking me back and forth from mattress to mattress. I did not intend to buy a mattress today, but after spending almost 3 hours with Andrew, I felt confident about what I wanted to do. There were no pressure tactics, just professionalism and patience. If you are in the market for a new mattress or ANY KIND of household furniture, I highly recommend Andrew and the Ashley Home Store at Carson Center!
Today was our 1st time visiting Ashley Home Store. Greeted by Andrew Lint. Our mission was to find a new mattress. Andrew was friendly, knowledgeable about the brands and their options. He is also super patient with us! Excellent service. Andrew even got the manufacturer representative on the phone to address our particular questions and discuss one of the accessories. Super helpful in our decision process. Several hours later, we had a new mattress and accessories and a small couch! We will be return customers for our future household furnishings based on our first impression with Andrew.
Estela is a great Sales representative at Ashley’s , we have purchased items from her for a few years now. Customer service on point.
Kevin filled all our needs today, without being that pushy salesperson . We needed a new mattress, he took time to point out all the special features in a genuine way . Then we needed a sectional and he want above and beyond to give us the best price . It was a pleasure working with, Kevin today 😊
If you go to Ashley’s in Long Beach, let Kevin help you out! Trust me!
Great service Zahra very helpful and takes time to give best deals.
Zahra was friendly and eager to help us, she was so patient and not pushy while we made our final decision. Very personable and polite! Thanks so much!
Milad was awesome. He listened and took the time to hear what we wanted. He gave us options for financing and was very detailed. Purchase was fast and easy! Would highly recommend.
Great customer service!!
I wanted to take a moment to express my sincere gratitude for the outstanding assistance provided by Zahra during my recent dining table purchase. Her expertise made the entire process seamless and enjoyable. From the moment I walked into the store, her warm demeanor and attentive approach immediately put us at ease. Her deep knowledge of the available options helped me navigate through various choices, ultimately leading to the perfect dining table for my needs. Not only did she offer valuable insights, but her patience and willingness to address all my questions and concerns truly stood out. Her dedication to ensuring customer satisfaction is commendable and greatly appreciated. Thanks to her, I now have a beautiful dining table. Her exceptional service has undoubtedly left a lasting impression. Once again, thank you for your outstanding support throughout this process. Your professionalism and kindness have made this shopping experience truly memorable.
Zahra was great with assisting with the bedroom sets. Very patient and listened to what we were looking for and found exactly what we needed. On our way out we saw a recliner and was able to add it to our order very quickly
Stella was very helpful and knowledgeable.
Bill is a great salesman. Explained everything in detail. This was a wonderful experience.
Walked in today just wanting to take a look at the sales. Kevin approached us and answered any questions we had. He made everything easy. We made a purchase and the process was fast!
Sue was an excellent sales person. Answered all my questions and made the purchase process an easy one. I will definitely recommend her to family and friends!!
Stella was excellent I xa cel my order from some one else and co.e back to ashley and buyer from her!
Milad was great- very helpful!
While looking around the Ashley showroom, we were approached by Donna, a very pleasant and professional sales person who asked if we were looking for something in particular. She showed us around the store and answered all our questions without rushing. She was very knowledgeable about furniture. I will certainly ask for her the next time I’m in the store.
Milad was great! He knew exactly what we needed with the space we were working with. After providing him with measurements, he was able to find us everything we were looking for and more. Thank you Milad!
Amazing experience with our purchase. Rafi, our sales rep had wonderful customer service and was extremely helpful. He was very patient and answered all our questions. Best shopping experience. Thank you
Bill was great when right when we came in the store. He was really friendly, but gave us our space and time to look around. He walked with us throughout the store and answered all of our questions and we found something we really like.
Andrew helped me find the furniture I wanted. Helped me with a bundle deal and in purchasing a mattress. I was hesitant in buying the mattress but gave me an offer I couldn’t resist.
Zara was able to help us get our new couch! She was very patient and knew a lot of info on the materials and pricing. Come to Ashley’s to see Zara!!
Excellent service, prompt attention
Joaquin was amazing. He was patient with my indecisiveness and very helpful.
Excellent experience 👏 🫡good jobs with Stella M.
Came in to see Adrian for a mattress for my son. As always, he took care of me with a smile and the very best service! He is literally the reason I keep coming back to Ashley Home Store.
Great service. Helpful!
Sue’s service was excellent today here at Ashley’s furniture very helpful ❤️ thank you sue!
Nice very nice
Zahra was helpful and informative!
Mila was very patient and helpful with my elderly parents.
Milad did a great job in helping us purchase a new bed, explaining everything and making sure we had a great experience.
Andrew was amazing help and did an excellent job helping us get my son’s room ready.
Zahra was well able to help us with purchasing of a couch.
Zahra is very helpful and not pushy.
Charlie Serrano is always amazing to work with. The furniture is beautiful, quick delivery and the prices are great! I recommend calling Charley at the Long Beach store to get white glove service every time! Thank you for all your help, Charlie!
Kevin was very nice and polite and Polite very helpful!!! Ordering process was easy
Andrew was great! He assisted me with all my furniture needs, made my big move less overwhelming! Great customer service!
So disappointing to have spent so much money at this store and not be able to get through to a store employee for help. They're quick to help you when you walk into the store because they want to make a sale but once you purchase they forget all about you. I purchased over $11k in furniture, an employee at this store assured us that we would be able to return our furniture if it did not fit. I called the same day it was delivered and Kevin told me to contact customer service which I did and they were no help, 3 days later they tell me all sales are final. So beware people, if you are going to purchase anything in this store know that all sales are final! I do not recommend you purchase your furniture from this store. Save your hard earned money and purchase where customers will be valued.
patty was an amazing sales associate! so helpful with selection of mattresses, knowledge and overall friendly demeanor! would definitely recommend her to anyone!
Awesome experience with patty so sweet to me and my wife coming back to get our bed
Kevin is AMAZING! Great personality, explains everything very well!
Stella is the best !
Kevin was great. Very helpful. Efficient. Pleasant. We are happy that we came here
She was awesome! Not pushy at all and very knowledgeable! Love my new dining set!
Sue was great and love her energy
Great experience with Andrew!
IN 7410 CARSON BLVD, LONG BEACH, CA 90808, I MET STELLA PERALTA, BECAUSE MY ENGLISH IS NOT VERY GOOD, SHE RECEIVED ME VERY PATIENTLY, AND SOLVED ALL THE PROBLEMS THROUGH BODY LANGUAGE, TRANSLATION SOFTWARE, AND BOUGHT THE FURNITURE I LIKED, I HOPE EVERYONE WILL GO TO HER TO BUY FURNITURE.
Spent some time with Donna. Warm and inviting from the start! Didn’t actually find the piece that I needed but wasn’t for lack of options or attentiveness. Super helpful and informative! Thank you Donna!
My aunt went in about 3 weeks ago, and worked with Milad at the Long Beach location. She asked if he could send me photos of the furniture she was considering, bc she doesn't know how to do so from her phone. She's a senior with little desire to do so. He was more than happy to help. She purchased a chair and couch from him. Well, during delivery, we found out the couch wouldn't fit thru her sliding glass door, and so it was returned. Today my aunt went back, and again worked with Milad. Once again, he showed her the upmost respect and patience. And his customer service skills are well beyond most sales people in this day and age. His knowledge of the furniture he sells, is also exemplary. All of theses things are much appreciated by my aunt and myself. And make him a great asset to that Ashley Furniture Store. I hope that his superiors take note, and reward his awesome skill set and genuinely kind and caring personality, that makes our experience as customers so much easier and pleasant. Thank you Milad for taking care of my aunt and her needs!!
Kevin was great and helped me find what I need efficiently
Saif was so helpful and very knowledgeable Ashley should have people like him
Krysta is wonderful! Super helpful and sweet. Come ask for her help :D
Ben was absolutely fantastic in helping us with our purchase…cant thank him enough…thank you Ben.
Ben was very helpful and helped us find exactly what I wanted and needed. He gave us all the information we need to know about our furniture. Very professional and friendly
Kevin was very helpful and polite
Just purchased my whole living room with Milad. His design input helped me decide on a couch, end table , and counter stools . He was super patient and professional . Enjoyed working with him. Easy and stress free! Thank you Milad!
Kevin was very helpful, I was in and out with my purchase which is what I needed
Bill was very helpful! He helped us with our purchase!
Ben Lopez was very helpful and helped us find everything we needed. Thank you!
Good customer service, nice showroom—even with construction in the rear—overall great experience. Shout out to Donna for making shopping for a new couch a breeze.
Milad has great customer service. Very polite and explained everything. Thanks so much for helping with my order. I’ll be back in the future.
Zahra was a wonderful sales associate and was incrediblely helpful! Her good attitude combined with making herself available for later contact is a killer combo!
Zahra was great on helping us with all we need
Kevin was knowledgeable and worked w/ our budget!
Ben lopez was really good help
Milad was very friendly and very polite.His professionalism made my experience very enjoyable. He listened to my needs and went out of his way to find me the best price.
Zahra made my experience amazing!
Ben Lopez was very helpful informing us on items we were interested in. He knew everything about product from how it was made to how longit would lasted. We will be back to make our purchase with Ben. Thank you Ben, we do appreciate you.
Milad did a super job helping us out.
Zahara was very helpful
Donna was amazing we didn’t find exactly what we needed but she was great and diligent
Sue was extremely helpful and showed me everything I wanted to see at the store and more.
Sue did a great job showing us all of our different options and made our experience very easy. We were able to find everything we needed. We are very happy with our experience and can’t wait to enjoy our new furniture. Thank you so much Sue!
Bill was our good salesperson
Jim was the man very helpful
Sue was very helpful and patient. Great experience. Thanks for all the help.
Zahra was Very helpful and provided excellent customer service
Sales guy Bill was great!!! He made it easy and was very knowledgeable of the items we were looking for and made it an enjoyable experience.
I visited Ashley HomeStore twice within the past few weeks to purchase bedroom furniture. I was assisted by sales associate, Bill Hu. Bill was friendly, patient, and kind throughout the process. He provided information and answered all of the questions I had. I was very satisfied with my purchase experience and the service that Bill provided.
Love Bem Lopez. he helped me so much with all of our needs. Great customer service
Had a very good experience. Zahraa was amazing and made the whole process very easy and enjoyable! Thank you Zahraa!
Sue helped show me around the room with great care and recognized my price range. Very kind.
Kevin provide great fast customer service.
Zahra is very helpful and extremely great customer service
Andrew IS THE person to go to! He’s Kind and nice.
Amazing great Service by Milad! Thank you 🙏
This is my second time shopping at Ashley’s furniture in Long Beach. Zahra was very helpful, energetic and knowledgeable salesperson. I recommend her. We went in to buy a mattress and she knew what she was talking about. Everything went smoothly with her. Next time you’re in store check to see if she’s available. ☺️
Zahra was amazing and very helpful. Look and ask for her! 👍🏽
Ben Lopez greeted me with such a positive attitude and was enthusiastic about helping me find what I loved. He went above and beyond and I will be back and hope I will be able to work with him again in the future.
Zahra was great and really helped us get the best deals. Recommended all the time.
Zahra was so helpful. Really appreciate her recommendations.
Zahra is amazing!! She walked up through the store offering many details! Prior to Our decision to purchase!!
Zahra was helpful, friendly & not pushy
Ben López . Is the most helpful,fast yet explains and answers all your questions.. very caring to all your needs and working with your budget. Best experience 🤞🏽
The salesman Milad was very knowledgeable and professional
Krista - Was a joy, accommodating very friendly. I’m saying this bc I was being nonchalant but enjoyed the experience
Great service from Andrew and kevin.
Awesome experience with Krista, thank you
Very helpful
Hubby purchased our new set of sofás and a new Tempur-Pedic mattress that were long overdue 😊 A big shout out to our wonderful sales rep James Amiya! He was very patient with us and he answered all of our questions along the way! Thank you so much James!!! A shout out to Anthony as well for pushing the sale and for his expertise on the Tempur-Pedic products. Great sales team!
My fiance and I are trying to furnish our first home together and we had Ben Lopez help us out. He was awesome! Ben knows his stuff, he was knowledgeable on product offerings, had a tape measure handy and was willing to run around a measure certain specs that we would forget to measure. Looking forward to working with Ben again! Highly recommend.
Kevin was such a great help. Very informative and gave us lots of options.
Milad made everything fast and easy thank you!
Kevin was informative and friendly in getting us a couch.
Patty was fantastic, great customer service. I will buy more from her again.
Patty was great and wonderful costumer service! She made the whole process painless. Will definitely be back to see her!
Zahra was very attentive and gave us the info we needed and gave us suggestions as well. She was great!
Kevin was helpful, friendly, and very easy to work with
Krista
Zahi was terrific.
Wow! Amazing Customer Service!!Donna was so helpful and very knowledgeable on mattresses. Thank you so much for your help!!
Kevin did such a great job explaining and answering all our questions. Thanks Kevin!
Andrew provided great customer service and was really helpful
Andrew provided Great service
Krista was very helpful and made the entire process very easy. This store has the best sales approach. Not pushy at all like other furniture stores. Well done. I would buy from this store again.
Alex took care of everything. He wasn’t pushy, took his time and let me decide what I wanted. He gave me options and was very detailed
I like convenience,nicely welcomed at the door found what I liked and split cool, okay really cool.
Ben Lopez visited my family and I at the Long Beach location. His service didn’t disappoint! He delivered excellent customer service with a smile and answered all of our questions. Great selection of furniture!
To,Krista She is very sweet, very cute I love her way of style, helped us with everything,she knew our style,she helped us, and she is a 5 star FOR SURE
Jim was amazing. I was in and out faster than ever. 10 out of 10. Totally coming back.
I absolutely LOVE KEVIN! He has been so helpful with my family & our purchase. I only come to Ashleys when he helps us! He’s the BEST!!
Kevin was absolutely fantastic. Answered our questions directly, succinctly, and with excellent knowledge of where to direct us in the store. Quickest furniture buying experience ever and we're very satisfied with our new lovrseat.
We take back any positive review we made after we left the store. Please avoid getting a headache by purchasing anything from that Store. After multiple follow ups on my own we still don’t have all of our items. Customer service is horrible and very unprofessional. A manager I spoke to said I was going to get a call back to confirm when we will be receiving the missing item, but I never got a call. If my husband and I knew that unprofessionalism of this store including management and staff we would have gone elsewhere. I had to miss my prenatal appointment today to wait on them and I never got a follow up. VERY disappointed!
Andrew was very professional and patient in the process of getting my purchases. Very pleased with his services. Would recommend him for your purchases at Ashley. My issue with Ashley‘s furniture is the delivery and how long certain things take to get delivered. Some of the furniture I ordered, arrived broken, and some pieces don’t fit
Zahra was so lovely ! Thank you so much for showing me around
Keven was very patient, answered all my questions. I didn’t feel rushed at any moment while I was looking around.
Zahra- is amazing. Great experience. Very friendly.
Sue was fantastic.. awesome customer service
Kevin was a great associate from the moment we walked in the store. He was very patient and knowledgeable about all the bedroom sets. He made the process of buying a bedroom set easy and fun.
Sue made my purchase very easy. Wonderful service. Thanks
Bill was very helpful and helped us with everything we needed!
Jim was very professional and attentive
Very helpful.and Patient she’s not pushy . Patty Lopez is the best.
Patty Lopez was very helpful
Great experience with Milad. I purchased 2 bedroom sets with ease. He is very attentive and explained everything in great detail. Great guy and great furniture.
Great customer service, She skillfully helped me find the mattress I needed while staying within my budget.
Zahra is the best!! Explained everything about each mattress helped us getting the best within our budget, this store is 10 out of 10!
Our experience at Long Beach Town Center Branch was great! Sue helped us out a lot. Highly recommended!
Great experience, very knowledgeable and easy process
(Translated by Google) An excellent, dynamic and very helpful salesperson. (Original) Un exelente vendedor dinamico y muy servicial
Zehra was very nice and helpful. She showed me many options.
I had such a pleasant experience at Ashley’s in Long Beach! Zahra was our sales representative and she was so patient, knowledgeable, and kind. I was having a hard time deciding on a dining set, but I never feel pressured by her to buy the most expensive set. She was respectful of my budgetary constraints and showed me options that fit within that budget. I ended up finding a set that I loved and she was able to get us a great deal to get it to a price point I was comfortable with. I’m so grateful for her stellar customer service. Thanks Zahra!
OMG, Milad is exceptional in so many ways..the knowledge of your products, his natural friendly nature, & making U feel comfortable.. what an asset 👍
Great experience with the rep Zahra. Helped us pick our furniture in an instant. Great recommendations/explanations. Will be coming back.
Kevin was such a wonderful representative.He listened and offered wonderful choices,for my specific needs. Great job Kevin! Thanx
Zahra did an excellent job , thank you
This was my first visit to a furniture store without a salesperson constantly hovering over me. Zahra warmly greeted me with excitement and eagerness to assist. She patiently showcased various furniture sets, explaining their benefits and features, and even offered her personal opinions. Zahra's approach made me feel at ease, though I didn't make a purchase then, I'm certain I'll return, and when I do, I'll seek out Zahra for her excellent service.
Went in to Ashley’s last night with friends looking for a dining table for their new house. We got there about 8:20p (they close at 9p). We were immediately greeted by Zahra with a very friendly demeanor. We let her know we were there helping friends decide on a dining table they had seen earlier. She began giving us details on the table and was super informative and genuine. Once our friends arrived she gave them the same info and asked if they were in the market for something else and began trying to find them the best deals for what they needed. Needless to say we got them a dining table and Zahra was so helpful and friendly (and patient) during the entire process and was able to secure what we felt was a great deal! Will definitely be back to Ashley’s and specifically Zahra for our next furniture purchase! Thank you.
Zahra was very helpful and quick to submit our order. Took the time to explain the delivery and details about our furniture.
James was very perfessional! He took his time with my family. He has a very pleasant attitude 😊 if it was up to me, I would give him a pomition.
(Translated by Google) Ben López excellent service, very attentive. Thank you (Original) Ben López excelente servicio muy atento Gracias
This was my first experience at the store and the salesman was so patient and helpful with me He continued to work with me until I was completely satisfied and the item was within my spending budget
Adolfo was amazing!
Adolfo was super helpful! Thank you for such a wonderful experience
Arianna was the best. Patient, attentive and very knowledgeable
Kevin was friendly and helpful
Krista was the GREATEST!!!!! Helpful, insightful and friendly! 😃
(Translated by Google) Very bad (Original) Muy mala
We would like to commend Kevin for his excellent knowledge and customer service while we visited this store yesterday. He was patient, he listened to our needs and offered us selection of beds to look at and mattresses to try on. The beds (Isanti and Freslowe) that were offered to look at were definitely to our taste. Mattresses’ options were a lot to try out according to your liking. Unfortunately, we didn’t end up purchasing anything as we decided that being foreigners on a short term here, we wouldn’t want to spend that much on the items. We would like to thank you, Kevin for your help yesterday.
Zahra was super nice and helpful!
It was a wonderful experience. Zahra, assisted me with all my needs (beds, frames, pillows, covers, tables, chairs, sofa sectional). She is professional, cordial, attentive, concerned, and very intelligent. I was pleasantly surprised at how much care and attention she demonstrated. She deserves a promotion to Area Manager, or at least a promotion and a big raise. Please convey my gratitude!!!
Zahra did assisted me today and did an amazing job.
Bill Hu is the best,good costumer service,good job Bill🌟🌟🌟🌟🌟
Kevin was very knowledgeable and informative. He didn't mind spending a whole hour and a half going over our options with us just for us to leave and come back another day. Great salesman Unfortunately after dealing with the Ashley Furniture trying to exchange an item I was made aware of their horrible return policy. Once you accept delivery from Ashley, they will not take an item back whether or not it is damaged. This is something that you should lead with. I have now canceled all of my orders for Ashley's and will never return. For you to have a return policy where you don't take your items back makes me not trust your entire business.
Came to buy a bedroom dresser and was warmly met by Ben Lopez. The transaction was quick and painless. Thank you, Ben Lopez.
Purchased a bed frame from Bill who was very personable and very patient in providing information about details of furniture. Highly recommend you ask for Bill!
Krista is awesome. Extremely helpful. Great attitude. Seek her out no matter what you’re looking for.
Krista is absolutely AMAZING! If you come here you have to go ask for her in specific!! Krista listens to you, isn’t pushy, and honestly she genuinely cares so much about the people she helps. Shes kind, approachable and made the experience enjoyable. Thank you so much for everything Krista. Trust, if you need anything here go ask for her.
I came here with very little to no money and with the help of Andrew I am walking out with more than enough furniture thank you so much
Milad helped me excellent. I appreciate his behavior and support.
Ben Lopez was very helpful and patient. I appreciate when sales people give you time to talk and make your own decision without any pressure and that describes Ben. He was so pleasant and peraonable-Ashley Furniture is lucky to have him! Thank you, Ben 😊
Ben Lopez provided amazing customer service! Knowledgeable and patient. Definitely recommend (:
Kevin is amazing very nice and professional thank you for the help!
Very friendly and informative.. Great hliob,??
Just bought a brand new Tempur-Pedic adjustable bed from Ashley Furniture. Ben Lopez was our salesman and he was SUPER knowledgeable about all the different options. 10 out of 10, would highly recommend...!
Really appreciated Kevin’s welcoming attitude and great customer service skills. It was a very pleasant experience. I would definitely work with Kevin again!
Milad helped me to get a best mattress and bed frame for my family. Great customer service and very knowledgeable about the products! Highly recommended!👍🏻👍🏻👍🏻
Easy and fast process! Staff very friendly. Thank you to Andrew for helping me with my purchase!
Krista was super helpful and was amazing at showing us all the options, accommodating to our needs. Amazing customer service!
Andrew at this location was amazing on guiding us on a new bedroom set! Very helpful and friendly.
Krista was an excellent salesperson. Very personal, patience and knowledgeable. Awesome experience.👍
Andrew is great at what he does!!
Came to Ashley’s furniture today and had a great experience. Zahra helped me out with getting an ottoman to match my couch. She hooked me up with a rebate just for giving a review on a mattress. Super friendly and informative, answered all of my questions that I had. Thank you!
Received Great 👍 service from Adrian on purchase of my Recliner it's nice for the price
Andrew made the entire process super easy and quick. We had an idea of what we wanted and he made it happen. He offered all the information we needed to decide and just made the process flawless! Thank you Andrew!
Krista is an exception sales representative. She was patient without being high pressure. Will shop at Asley again because of her professionalism. Thank you Krista!!!
Great! Kevin was patient, thorough and knowledgeable!!
Ashley associates have always been more than accommodating and very pleasant to deal with. I have been shopping with them for over 10 years and will continue to spend my money there for a long time to come!
Zahra was so sweet and helpful. Cannot recommend her enough!
Benancio López is a superb sales associate. He was very attentive and helpful. He answered all my questions and recommended a beautiful TV stand for my purchase. Thank you very much for all your help. I have referred clients to this store because of the outstanding service offered here. Thank you Benancio from a loyal customer. 😃
Our sells person Patty was helpful as always. She is a pro at what she does! Me and my fiancé appreciate everything she does for us.
Shot out to Kira at customer service here at the store. She went beyond to help me out.!
Kevin L Johnson is very patient and professional. I came in looking for a new bed and he pointed me in the right direction. I can’t wait to lay in my new bed and sleep the night away. I recommend him to everyone.
Very Nice Furniture & Service Gotta Thank Kevin For Great Customer Service.
Krista was very, very polite very helpful. She was truly a nice person. She needs a raise. She help me out a lot. Thanks to her. You have a wonderful worker working for you.
Recently purchased a King Size Bed and Miss Sue was very helpful and very kind and assisted us with the whole process. Down to delivery and finance.
Sue is very helpful, friendly, patient, helped me and my family get furniture on what we needed and what worked for us, I would recommend.
Kevin was great. A+ customer service. Thank you Kevin. Much appreciated 🙏
Had a wonderful shopping experience thanks to sales rep Krista Bermudez! Excellent customer service on her part!
Alex was a great help. Really appreciate the extent of service and patience in helping my family out ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) VERY FRIENDLY WE WERE VERY WELL SERVED BY Adolfo Gutierrez We have returned and asked about the excellent service Oops (Original) MUY AMABLES ESTUVIMOS MUY BIEN ATENDIDOS POR Adolfo Gutierrez hemos regresado y preguntamos po el excelente servicio UY
Fast and easy! Andrew was a huge help! Very knowledgeable
Five stars to Ben Lopez at this location. Ask for Ben when you go in he will take care of you. He answered all of our questions. Never tried to upsell us on anything. He was very patient as we checked out the competitors prices next door. In the end we returned to him to purchase from him since we felt he would take care of us. Check out was very easy and QUICK! Thank you Ben.
Andrew is the most helpful salesperson! He walked me through the store and was super patient in helping me decide on which bedroom set I wanted. The price was excellent along with the service. Andrew is the best and make sure to ask for him
Outstanding fast comfortable to talk to Friendly Ben
Terrible experience. Purchased large artwork from Long Beach store and was told it would have to be delivered. Contacted 3 days later I needed to go back to store to pick it up and within 72 hours and before 3:00. Smh
I typically don't leave reviews, but I felt compelled to share my experience with this store due to its exceptionally poor service. Avoid this store at all costs. The phone customer service I encountered was beyond horrible. The individual responsible for answering the phone displayed extreme rudeness and unprofessionalism. What's even more disappointing is that the furniture they deliver is nothing like what they showcase in-store or online. I received an entirely incorrect order, despite paying a premium price. This establishment seems to have a deceptive practice of convincing customers to purchase expensive furniture only to deliver items of lower value. It would have been 5⭐️ if there were no issues. Issue: In my case, I ended up with a bar stool that is completely unusable for a bar counter. This experience has been nothing short of a disappointment and a waste of hard-earned money. Avoid this store if you value quality and honesty in your furniture purchases. Solved: They were able to give me the correct furniture but to go directly to the store and make the complain.
Krista was super helpful. Listened to what we wanted and what we were looking for and found the perfect dining set for us at a great price.
Krista was the sweetest & most helpful ☺️☺️
Andrew was very helpful
I will never shop here again! High pressure sales, relentless, annoying and aggressive!
I received an item with minor damage & and they responded via email and swiftly approved the replacement of the item. What more could I ask for. Ruben
Saif helped us pick so many wonderful pieces and he took the time to show us all the options when what was on the floor wasn't exactly what we were looking for. I would highly recommend going in to talk to him!
Zahra was amazing! So helpful and genuine, loved her so much!
Eduardo was excellent! He was attentive yet not pushy. He gave us the right amount of space to make a decision and not feel rushed. He is a fine young man.
Zahra was so helpful and friendly!
We walked in and Krista leapt over to us so happy to take us right to what we were looking for. She was so eager to make sure everything was exactly the way we wanted it, and helped us so sweetly every step of the way. I highly recommend seeking her out the next time you need furniture. She knows her stuff!!
James Amiya was great, very tentative and easy to work with help me plan and stay in my budget
After months of shopping around I finally settled on Ashley’s loveseat. Zahra was very helpful and accommodating. Made me feel that much more confident in my purchase. Thank you!
Great customer service.
Thank you Zahara amazing service very helpful and patience and very nice.
The sales person was professional and attentive.
Rafi was great!!!!! Excellent service
First time at Ashleys. Andrew is a pretty awesome salesman. Was very helpful and patient with us. We will definitely come back and get the rest of our furniture from him and Ashleys. We liked the financing options they have, makes it a lot better to shop. We met Kevin another salesman and for sure was a very sweet man, would recommend any of these guys for you to shop with.
Andrew was very helpful
Although I like the store, the furniture and accessories, I question the staff ability to provide what's purchased. For example, I bought a simple pillow to be shipped and received something different. Sorry to say, their whole process needs to be simplified with accuracy. I hope they take returns and it doesn't take such a long time.
I recently purchased a table and coffee table from Ashley Furniture, and I couldn't be happier with my experience. The quality of the furniture exceeded my expectations, showcasing meticulous craftsmanship. The store's wide selection allowed me to find pieces that perfectly complemented my style. The staff was knowledgeable, helpful, and patient, making the shopping process enjoyable. The delivery was prompt, and the furniture arrived in pristine condition. Overall, Ashley Furniture provided an excellent combination of quality products and exceptional customer service.
We worked with Kevin at the Long Beach Towne Center store. He was so easy to work with. He was knowledgeable and great to work with. He didn’t follow us around or hound us to buy. We came back specifically to that store and sought him out to give him the sale because of how awesome he was.
Krista, did a good job. the way she worked with my dad. She was professional and knowledgeable.
Zhara and Adam were just the absolute best they made buying furniture for our first home such a breeze. I could not ask for better service. Not once did I feel like I was being bullied to buy, or tricked into spending money beyond my means. They were such a delight and helpful knowing we were new to the process.
Zahra & Adam were amazing! We just got our first home and felt overwhelmed with having to furnish it all. They made it a seamless process and exceeded expectations! Highly recommend them!
Zahara was the one who helped us and it really was a very pleasant experience. He helped us find just what we need. She was very kind and attentive since we arrived. I loved that she showed us different options I love de experience
Excellent customer service!! Andrew was a blessing and no hassle. He spent time with me and did not upsell! Thank you Martha and Justin for helping make this a great experience!
Krista amazing help
Like the product but after service is less than desirable. I've been dealing with malfunctioning USB connectors on my sofa for half a year. Won't purchase at Ashley again.
Please be careful when shopping here. We used our credit card to buy a couch and while we were there they said they were having a problem running our card and needed to try it on another computer I guess. Because of our situation we really didn’t question it.they came back and everything was fixed and we went home. The very next day we got a call from Capitol One because of quite a few fraud charges on our account. We know this was from someone at Ashely’s because we only used our card there in over 3 months.
Krista, was so friendly and helpful ! I enjoyed my customer service incredibly, and my family and o found exactly what we were looking for in furniture. 10/10 experience!
Our Sales Person Z was such great help with a smile. We Love our new bed!
Zarah made the furniture buying process a breeze. I was dreading going into the store because of negative experiences I've had at other furniture stores. She wasn't pushy and allowed us as much time as we needed to finalize our decision.
Zahar was very patient with us, answered all our questions and helped guide us to make the right decision on purchasing furniture. Thank you!
Great experience! Quick and friendly staff
Recommend Ashely Furniture and Krista answered our questions and very accommodating and helped with our purchase.
What frustration you feel when with great enthusiasm you go to look for something you really want and instead the people who should help you give you a lot of excuses for not doing their job well. On 7/11/2023, when I went through the store and first took a tour, I was approached by Mr. Carlos Serrano, who at first was very kind. I decided on a set of sofas that I loved. They were expensive at 1,900.00 but they are beautiful, but what was my surprise when I received the delivery and in the midst of excitement I realized that my order was delivered with the wrong sofas instead of a sofa and a loveseat. They delivered two sofas of the same size to me. I immediately called Mr. Carlos to tell him that I had received it. two sofas of the same size to which he told me that he would check what happened and contact me as soon as possible. Days passed and nothing, call after call with no results, practically inventing any stupid thing to not help solve the problem, leaving me totally without options, it is unfair. that you pay so much money for something you want and receive something that you did not ask for and even when it was the seller's mistake in placing the order incorrectly, for this reason I will file a complaint with the consumer department for the lack of attention and willingness to attend to the customer's needs. First of all, I will not delete my previous review because I believe it was valid and fair and thanks to that or whoever it may concern, I received a quick and forceful response from someone who handles the reviews. Following the instructions, I went to the store where the purchase was originally made. and fortunately we met Mrs. Estela Peralta who very kindly helped us with the process of recovering what I really wanted my loveseat thank you very much 😘 Mrs. Estela, is it possible that this Christmas my living room will look like this
Krista good service very friendly and help us find what we were looking for thank you
Andrew, was a great help with taking his time and showing us the furniture we were looking. Very friendly too!
Anthony the Friendly, marvelous MANGER Greatest ever at handle what ever u need in a timely manner 🏆🏆🏆🏆 Ben Lopez awesome🎖🎖 Salesman very nice and friendly
See Andrew for amazing service. 😀
I was given time to browse. My salesperson, Krista, checked in on me without hovering. She was pleasant and professional and answered all of my questions. Great experience.
Zara is so awesome
Very pleasant experience, we found what we were looking for with Stella's help. She was very helpful.
Great deal on new queen mattress set and headboard footboard set!! Andrew provided the best customer service!!
Krista Krista was great. She helped us with everything. Found the perfect recliner. Give that girl a fat raise!! Pretty sad that they did not give us any kind of black Friday sale, probably a dealbreaker for future shopping !!
Went back to get the recliner we finalized a month ago. They come up with a higher price than before which was 2 k more. Sales rep plus manager was involved, i asked them this was the price i got before, can you get me to that price. He checked for 15-20 minutes and said no, this is the best price no more discount. I just walked out got good deal online with Another competitor same day, less than 4k from their price, free shipping and all.
Andrew was great with helping me find everything I needed. He was knowledgeable and explained all the deals that were offered.
Richard the store manager was awesome he went above and beyond when helping my sister get the recliners of her dreams! We had previously had a bad experience at another Ashley location in West Covina and he made sure we left his store with the best service and care . We are forever grateful. Krista the sales rep who helped us was also great. I can’t leave out the finance guru our girl Fio. She was awesome. We were honestly stressed and about my sister’s budget with the holidays and her having just had remodeling costs as well as being a single mother, that having her positivity and upbeat attitude made the whole financing process a breeze. Thank you all you all, as an Ashley customer myself, I had felt responsible for the horrible experience she had had in the other location. I am glad that you guys were able to make things right for her.
Krista , very pleasant and helpful, thank you Krista! Until next time
Zahra was great help , helped us find just what we were looking for and made the purchasing process as smooth as can be 11/10 !
Great customer service always sndwer all my questions
Zahra was so helpful and helped us find the best loveseat in the color and fabric we wanted. My husband and I are so excited!
Thank you Zahra
Nice experience! Zahra was very knowledgeable and efficient! I will be back :)
Horrible service and did not put customer first
Carlos is awesome!! He will take care of you for sure!
I had a great shopping experience at the Long Beach store with Adam helping to guide us to selections that matched our preferences. After 2 visits in one day (we had to test the bar stool height with mom) and a night to think it over Adam picked up right where we left off and set up the order of two sofas (one sleeper) and a dining room table that arrived seamlessly the day before thanksgiving! Adam really went the extra mile mixing options and letting us have space and time to make a decision and working with our budget. Very happy customer here
Krista was great very helpful
Do not give Ashley your business. Delivery dates are always delayed. Do not let Bill Hu be your sales Rep. He can’t admit that he placed the wrong color furniture order that was not only partially delivered, after he had reassured us that the furniture would arrive on 11/16/23. When we finally received a piece to our order and we opened the box we discovered he had ordered the wrong color of furniture, when we clearly told him what we wanted and repeated ourselves to him we even took a photo of what we ordered… long story short, he tried to make it seem like we had a change of mind in color to his management team, (NOT TRUE) he couldn’t fix the problem and just said we had to wait for claims department to deal with us! Accept your faults Bill! And stop misleading customers just to make a sale! So disappointed
We went in just looking 🤣 just like most people. Were helped by a knowledgeable and friendly Zahra. She answer all questions and concerns. She would really listen to what we were looking for. She took us around the store to see all options. Really happy with her service.
Zahra and Andrew were really friendly & made sure they answered all of our questions. They helped us get exactly what we were looking for. They were awesome
Zarah is the one who to talk to!
Krista helped us with a dining table. She did a great job!
Krista was awesome
Zahra is the best associate here, we asked for her and she came right away with amazing deals!!! Not only did she help with what you’re looking for but, she gives good ideas and suggestions
I was immediately greeted by Sue at the entrance and she took me to all of the accent cabinets that I wanted to see! She checked for availability of the furniture pieces I was interested in. Sue also assisted me with the purchase of a California King Bed!! Cris scheduled the split delivery dates and made the purchase easy and fast!! They were awesome!!👏🏻 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
I bought my bedroom from Ashley. I have a good experience specially with Zahra. The process was so easy. If I will buy in the future more furniture I will go with Ashley and definitely with Zahra.
Kristal Bermudez, she was very helpful.
Krista and bill are excellent thank you
Zahra was a great help to us. She walked us through the store and explained the different types of material for the couches. Very helpful and knowledgeable.
Zahra was awesome, she was very helpful and informative, she did her job but didn’t make you feel like she was forcing a sale on you. I’ve been here before and I’ll say this was by far the best experience I’ve had.
Came here to check out their selection of sofas and love seats. Very nice selection. Beni helped us out and was a nice salesman. We ended up purchasing a new set because our 15 year old sofa is falling apart. They no longer take old furniture, which is a bummer, but every place does that now. Oh well. They had some really cute dining sets too. If you are in the market for new furniture, you should check them out. Especially now, since their holiday sales happening. Great savings!!
They provided me with exactly the information I wanted to know. I made a good purchase.
When I arrived to the store, they were great at checking in to Welcome me. When I found what I wanted, which was a heavy piece of furniture they said go ahead and take it up to the front and pay. The furniture required two people to move it! When I went to the front to pay, no one acknowledged me standing there for about 15 minutes then I was told that anybody could charge me as they each had their own iPad and could process the order. I understood they were short staffed, but the service was less than desirable!
Shout out to Zora! Extremely helpful with selecting & making a decision around which pieces to get. She also made sure we got the plug on pricing.
Thank Zahra amazing service
Zahra was great! Very helpful and attentive to our needs like budget and color choices. Amazing customer service
Sue was my sales women. She did a great job showing me the inventory. I purchased a living room sectional and a new bed. Everything was on sale. I was very happy with the purchase price. I set up delivery date. Now just waiting for it to be delivered. I recommend shopping with Sue.
Krista was extremely helpful! Made the process quick and easy. Will definitely come again
If you are having a hard time looking for a bed & or indecisive about it look for Sue she helped me out so much when I left the store I felt confident in what I bought she told me to get what feels right for me & not only that but she explained the quality of the mattresses & the cover for it everything she did was absolutely amazing I will definitely come back again .
Excellent
Krista B - buy buena vendedora; an excellent sales person. She walked us through the process with ease. Thank you!
Krista Very sweet girl She was very helpful Will definitely come back
ZAHRA GREAT SALES REP AND VERY EFFICIENT AND ONE OF THE BEST IVE SEEN THAT CAM MULTI TASK!
Adrian Soria was amazing! He really took his time to make sure we got exactly what we wanted. He was patient and kind, he made my experience very easy and pleasant.
Very helpful and gave detailed descriptions of the mattresses !
Zahra is the best, we bought more than what we came for, our mutual choice
We had a quick and amazing experience thanks to Zahra. She made the process easy. She was so wonderful we almost went broke from trying to buy more furniture. Thank you Zahra
Zahra was amazing. She asked all the right questions in helping us find exactly what we needed. She never made us feel pressured or hurried. She took her time with us. Showed us the different colors in the sofas. She was just amazing.
Krista was great and had us out the door quickly! Very friendly and knowledgeable!
Zara was awesome. Very helpful and gave us a great deal. Lovely personality and very willing to help with great patients.
Krista was wonderful, professional and extremely knowledgeable. She helped me design my living room. I love her input and joyful personality. Definitely will be back because of krista.
Krista , very energetic very helpful. Very nice person to talk to.
Really disappointed have credit whit them but the didn't except my ID to do a purchase.
Zahra was amazing! She was very helpful and friendly! She helped us buy our entire room. I definitely recommend using her! She explained everything clearly Loved her!
Zahra was friendly, helpful and full of information. She made us feel comfortable.
Krista was great, we came in for specific items and she helped us get in and out quickly and answered all of our questions.
Great service, welcoming, convincing, overall wonderful. Zara Fardoun.
Zahra was so kind and knowledgeable, and helped me pick out the perfect sofa at Ashley’s. I would recommend her to anyone who’s looking to make a purchase.
Great experience super helpful made the sale very easy ! She deserves a raise !
5 stars because of zara she was bery helpful
Excellent Service! Zahra was very knowledgeable & made some great recommendations to accompany our sons new desk.
I would like to thank the store manager Charles at Ashley's furniture store in Long Beach California on Carson St for his excellent amazing customer service on November 7, 2023. And Joaquin Benavides the sales clerk customer service was excellent too. I want to truly thank them. I give them 10 stars!!! Thank you Wanda McNabb
Krista gave great service and extremely helpful.
Krista was very sweet and super helpful with my purchase 😊
Great service and I felt like I left with a good deal. Sales person Joaquin was great. Showed us all the different sofa sleepers available and different colors we can choose from. He wasn't pushy at all. Worked with us to get us the best deal possible.
Krista did an amazing job answering my all my questions and making sure I had everything I needed to start my new chapter in my life in a new place! Thank you Krista at Ashley Homestore!
Krista was amazing so helpful and very patient giving us many options for a great purchase. Thank you so much again!!
Went In today with my mom and her best friend looking for new couches. Krista helped us out. She was so nice and patient with both of them and myself and made the purchase go smoothly. Definitely going back for more furniture and will definitely make an appointment for Krista to help us again. Once a decision was made on what living room set to buy the rest of the purchase was smooth and fast. Great customer service.
Krista was absolutely amazing. My family walked around the store a few times and nobody offered to help until we ran into Krista. She was super friendly and made the process quick, easy and she had a great vibe.
Zarha helped us... excellent customer service!!!
Zehra was amazing. She was very friendly and answered all our questions. I recommend her to anybody looking for furniture at Ashley. Martha & Casey
Krista is a very very nice person and is very helping
Amazing products and people who know the items they sell.
Ben Lopez from LB store is an hour excellent salesman. He helped out with my delivery issues.
Buyer beware!! They are out for your money, that's it! Customer service does not exist here!! My in laws paid $7K for a bed and they will not send a representative out to lower it just a little bit. My mother in law has fell out the bed several times. The guy was rude on the phone and suggested that their son should make the adjustments. Mind you the bed was installed by Ashley representatives, and was installed too high. Their son didn't install it.They even offered to pay a rep to come out and lower it and Ashley said no. This might seem petty to some, but my in laws are up in age, fixed income, and offered to pay the people to come out and fix it. Come on Ashley you can do better...
The sales woman Zehra was excellent Custer service, ver experienced, very helpful,
Zahra was so helpful with me and my mom today looking for a new couch and mattress. She was so kind, funny, and walked us though the whole process fast! Thank you Ashley furniture and Zahra especially! Great energy!
Amazing people who work here.Kevin helped us and was patient with my husband and I.thank you everyone at Ashley’s furniture
I bought my Tempur-pedic mattress, living room, & dining room from Ashley’s Long Beach. Zahra was so friendly, outstanding, & she followed up after the delivery. We really appreciate Zahra’s business.
Zahra was great can't wait to buy something else again thanks
Krista was amazing, great customer service and very helpful. Thank you Krista!
Krista very helpful and sweet
Great service from Stella . This place is amazing! I always find great buys!
Krista was very nice and helpful
Very positive experience. Our Sales person Krista was very attentive from the moment she greeted us with her warm smile. Made us feel comfortable by not being pushy. Listened carefully to us first them Made some excellent recommendations. My 89 year old mother was looking for a couch. We had every intention of Visiting the competitor next door after gathering some information however our experiance with Krista our customer service person made us scratch those plans. We purchased a Beutiful comfortable couch. Will be delivered Tuesday Thank you Ashley furniture management for placing people on the floor that actually care about people.
Very attractive furnishings, great staff.
Krista was very helpful love her ❤️
Krista was amazing and she was a great help and really fast and helped with all the questions we had
Excellent Customer Service
Krista is amazing! She’s so thoughtful and professional. She helped me pick great pieces that matched my family’s needs.
Loved our experience at Ashley furniture. Our sales representative Krista was amazing and so patient with me as I switched my mind a few time.
Krista made my shopping experience quick and easy. She's really sweet, personable, eager to help and was nice enough to assist me when no one else was available. You can tell she enjoys the people she works with.
Krista was very kind and helped us purchase our dining chairs.
Zahra did amazing! Got a great deal on furniture and 10/10 on the Customer Service. Great Job!!
I would like to thank sales associate Patty Lopez for her patience, kindness, knowledge and expertise. My husband and I were a little difficult and particular in finding the perfect couch for our home. She helped with measurements and configurations when we simply didn’t know which layout of sectional couches would be best. With her help we found the perfect couch size, comfort and quality. Ashley will be our to go store when it comes to finding the right furniture for us. I will be leaving a review on the furniture it self when we receive it. Thank you Ashley Homestore.
Employees very friendly n helpful
Krista was awesome! We had a great experience. Looking forward to our couch!
Very helpful and patient! Got excited what I wanted. Thank you krista!
Zahra was our sales associate today and she was amazing and very knowledgeable . She helped us pick out a great bed and dress. Her positive vibe and personality made me say yes to the purchase of the furniture.
I got my furniture delivered today. Kevin made things easy. Totally knew his stuff. As soon as I walked in the door he directed me straight to where I was going. Greeted me with a smile as soon as I walked in. He made the shopping experience enjoyable. I will definitely be back to shop again with Kevin.
I had a great experience with Stella at the Long Beach location, she was extremely helpful and patient. I highly recommend working with Stella, she is very informative and makes the deciding process very easy. Thank you Stella
Krista was great help helping us choose some couches. Very patient!
Krista Excellent customer Service
Krista Bermudez is the Best! She was very knowledgeable and patient with helping me pick out the perfect sofa and chair. Would definitely go back to and refer anyone to Ashley Furniture in Long Beach. Go see Krista! You you won’t be sorry, Great service and great prices.
(Translated by Google) Very good service, and the prices are affordable. (Original) Muy buena atención, y los precios son accecibles.
Krista was amazing, we will be back.
Special thanks to Alex Gonzalez sales rep. Had a great experience at Ashley's. Got a great deal on my living room set. I will definitely be returning to Ashley's for my future furniture needs.
Alex Gonzalez was Awesome..great customer service. Was able to also give us a great deal with our living room set. We will definitely be coming back.
It was a great experience. Ben was helpful knowledgeable and attentive to my needs.
Had professional, clear and helpful assistance with Dhaval in the store today. We were shopping for a new bedroom set and he was so knowledgeable and kind. He was a huge help and highly recommend him and this Long Beach store to anyone!
Saif was very helpful. Answered all our questions thoroughly and gave great recommendations. Made the process smooth and easy.
We went to Ashley’s to look for a sofa. Joaquin was very professional. He showed us varieties of sofas that was within our price range. It was a quick and easy process. Thank you!!!
Amazing service manager was excellent I would definitely drive out there again, store is well managed:) happy buyer
Great service, pricing, but best of all it was all in stock. Thank you Ashley Long Beach
Krista B. helped my mom out today to find the perfect couch set for our home! Krista patience was much appreciated. Did not hassle us nor was she aggressive! Which I must say made it easier! Thank you for that! Walking out with our new couches ! And could not be happier!
When you come in ask for Joaquin!! He was extremely helpful and answered all of my questions
Stella is the best i higth recomend her se lovevher she help me in everything
Horribly made furniture that is overpriced. On top of the employee checking me out didn't listen to me. I said multiple times I didn't want the four hundred dollar insurance on the couches but he still charged me the insurance on them. And when I got the sofa it was damaged and the guys who delivered it knew that so covered the damage with the pillows it came with, I only noticed the damage when they left. And of course the "insurance" on the sofa isn't really what you think it is. They sent out a guy to "fix" it. And by "fix" it he used a needle and thread to make giant stitches that immediately ripped open the same day he "fixed" it. I wish I could give minus star rating.
😍😍😍
Stella was a great associate! This was the second time buying from her and always A+ service. Helped me decide which mattress to buy and helped pick out a frame too!
Met at the door, was not pressured, very pleasant salesman.
Zahra was great! She greeted us from the moment we stepped in and was patient with us. She was very knowledgeable.
Ben Lopez was very helpful he answered all of our questions, and we had a lot of questions! We had such a good experience, can't wait to get my new couch.
Ben Lopez was great. Right when we came into the door he was 100 % attentive and answered all our questions. Muchas gracias Ben, nos vemos otra vez.
Ben Lopez was so helpful and really listed to what we were look for.
I just bought my first dining table At Ashely's furniture in long Beach. I'm giving a bad review because my dining table was scratched, I don't know if it was because of the delivery men probably so but that's who Ashely hired The table I bought it was like if they didn't make part of the table smooth ,and also the chairs they didn't paint them correctly. So the delivery man said ok I'm gonna call the technician, that is gonna fix everything. guess what ?! They colored the chairs with a wood corrector , which I could've done that myself😡 and he said oh the table I can't fix it you need a new table I'm gonna call and order another one.. Guess what?it never happened. My point is I will NEVER again buy from Ashely. My experience was horrible. I rather buy from Living spaces
Worst customer service experience ever. Anthony the floor manager is extremely rude and couldn’t care less about the customer. Johnny the sales rep, who’s now in Hawthorne, is incompetent as well, as he placed our order incorrectly. Think the store cared? Nope. We also had ordered something which we cancelled well in advance of delivery. It was never cancelled, and a refund wasn’t issued until we called back several times about the incident. Avoid this store at all costs.
My salesperson was Dhaval Kapadia. He was very professional, and got me the best price on a beautiful chair! He even made sure I got the right chair for my bad back. I would HIGHLY recommend Dhaval for anyone who wants to have a great experience at Ashley Furniture!
Very good service
Recommend going to Stella she is the best!
Great customer experience!
Shoutout to KEVIN! From our conversation on the phone to my in store experience he was above my expectations and very professional. Wasn’t overwhelming with his sales approach and made my experience at Ashley perfect. Thank you so much (:
Hands down the smoothest furniture shopping experience ever. We've worked with our sales associate, Kevin, for five years for our furniture needs. He is friendly and personable, wouldn't go anywhere else or with anyone else
Great products
Adrian was extremely helpful and knowledgeable and made the process of buying my couch a breeze. I would recommend friends and family to go to Ashley’s for furniture due to the wonderful customer service Adrian had to offer. Extremely happy with my experience!
Adam helped us find a great gray sectional during their red tag sale. Very friendly and helpful with lots of information! Excited to use our new couch!
Sue did a great job helping find a mattress and bed frame for a good price and with discarded my other mattress!
Very professional and a great experience.
👍👍👍👍
Saif very professional and friendly
Perfect service… Stella was lovely she answered all our question..
We went to Ashley and we saw Good beautiful lady her name Stella . she help us alot Thank you so much
Thank you for all your help Kevin!
Very good customer service, , extremely good prices I am so satisfied with my purchase. I was able to use my gift card that was given to from a purchase prior to this one . I would recommend Ashley to anyone that want a good deal , you can find it at Ashley’s
The woman that helped us named Zahra was Extremely helpful!!! Highly recommend Ashley furniture and her as a sales rep!
Stopped into this store because we happen to be in the area. The selection was really impressive, good prices and we found a sectional we really like. The sales people were super helpful without being pushy. Thank you Adam and Marcello for being so kind and helpful.
(Translated by Google) Thank you Stella for your help in purchasing my new mattress and sofa. (Original) Gracias Stella por su ayuda en la compra de mi colchón y sofá nuevo.
Stella was very helpful and kind, she made our purchase fast and easy.
We had a great experience with Milad as our salesman at Ashley furniture! He made shopping for our new home’s furniture stress free and easy. He wasn’t pushy and made us comfortable while purchasing. Couldn’t ask for a better experience.
(Translated by Google) Very good experience, the saleswoman Stella was very friendly and helped us with everything we needed. (Original) muy buena experiencia la vendedora Stella muy amable y nos alludo con todo lo necesario
Stella was amazing!! So helpful and friendly! Can’t thank her enough!
We would like to share our pleasant experience with Milbad! He was wonderful and very attentive to what we were looking for. He let us take our time picking out our perfect living room set. Not to mention helping us pick out our bed! His knowledge about the beds really helped with choosing exactly what fit best for us. We are thankful for his help and recommend him when you are choosing your furniture at Ashley!
Great customer service by Carlos… quick service.. place my order of what I need it within 10 minutes …. recommended
(Translated by Google) Ben Lopez (Original) Ben lopez
I had a great experience with Sue at the Long Beach location, she was extremely helpful and patient. I appreciated that she gave my partner and I space to think over our options and she gave us space to look throughout the entire store with out being hovered over. Overall, my partner and I left happily with a mattress, living room cabinet and couch. Thank you Sue!
Ben was very helpful and great customer service. This is my third time doing business with Ashley store.
Very helpful and Knowledge. Took their time to show us exactly what we wanted and answered all our questions. Treated us with respect for what we wanted.
Adrian was a big help. He was kind and courteous. He knew the the furniture. Thanks Adrian
(Translated by Google) Mr. Ben was very kind and showed me what I was looking for. Thanks Ben (Original) El Sr. Ben fue muy amable y me mostro lo que yo buscaba. Gracias Ben
Wery good service
Milad, customer service was excellent , he was also patient with me in deciding on which product I wanted. It took a while for me to decide. Overall I had a great experience.
Went with the intention of picking up an extra ottoman for a couch I bought sometime back and plan to use my Ashley card. They informed me that you can only charge things that are over $500 which is pretty inconvenient. Also spoke to two Associates one gave me a price including delivery and then the other when I went to purchase it was 30 dollars more at checkout. Questioned her to find out what the difference was and she said that was for delivery and assembly. The other option I was quoted was for delivery only. Since it is just an ottoman screwing four legs on is not a big deal and she should have offered me both options instead of just quoting the highest price and then acted like it was no big deal but it saved me $30 which is a meal out! I understand upselling but also should offer customers the less expensive and most expensive options, she just put it in at the higher price and I had to question it. Other than that always a great experience there and reasonable furniture
Milad is the best agent here. He gave us a good discount.
Such a great experience thank you Ben Lopez for a great customer service Thank you for today
Stella peralta helped us buy our recliner sofas and mattress. Very nice and helpful. I recommend.
Milab was very helpful, kind, patient, and very knowledgeable. Answered all questions that were asked and gave the best options when purchasing an item. 5/5 customer service.
Joaquin at the Ashley’s Home Store was so helpful, communicated effectively, was welcoming. His customer service was outstanding. I had an amazing experience at this store! Will be coming back again with Joaquin, most definitely!
Nice pleasant and helpful
Omg I’m really happy with the person how help me to get my new bed this selling person is amazing her name is Zahra thank so much for all you do
Great experience. Staff were friendly and helpful. At no time did I feel pressured to make a purchase.
(Translated by Google) Stella Peralta, I recommend her, the best, the best, excellent service from her (Original) Stella Peralta,la recomiendo,la mejor la más buena,excelente servicio de parte de ella
Had an incredible experience with Stella. She made the furniture buying experience simple and easy, she is very professional . I highly recommend coming into Ashley Furniture Long Beach and asking for Stella.
Sue helped me and was great; she listened to my needs and made my purchase easy. I needed a new sleeper sofa and I got what will work best for my needs.
Sue was great. She met all our needs. We will be back!
Milad was so helpful and knew exactly what we were looking for. He was very patient and not pushy at making the sale. Thank you so much Milad!
Stella was the lady that helped us today at Ashley’s and she was amazing!! May be the reason we end up getting a two person recliner. Very kind. Thank you guys.
Stella was amazing ! She helped us find both a mattress that fit our comfort and a bed frame. Super happy ! Prices were surprisingly good too!
Sue provides the high quality service I recommend anyone to ask for her she will make sure you leave happy with your purchases. Ashley’s she deserves a promotion she’s a great assist to the company
Had the best time shopping for furniture, didn't feel rushed or bothered by staff. Stella was so friendly, helpful and knowledgeable.
Stella Peralta helped me out throughout this process of purchasing a sofa. She helped before with a phone call and I personally went to see her at the Long Beach location. She was very patient knowledgeable and thorough with my purchase. I highly recommend her business.
Sue was great
Delivery on time and called me prior arrival to remind me which is really good part. But payment link will expire in ten minutes after sending to me make me nervous honestly.
I had a wonderful experience today at Ashley Store. Thanks to Suchi👍🏼
Joaquin supported us at the Long Beach location and very helpful.
Suchi was very helpful in finding and explaining every little detail of the product we purchased. Thank you suchi and Ashley’s we love all your products
Great selection, great material, great prices and great customer service. Pamela helped us out and gave us time for us to decide and we walked out with the perfect set for our living room.
kevin gave the best service ever!!
I went to Ashali Furniture and found everything I hoped to find in it. It is a beautiful and elegant shop. I met a very nice girl there. She helped me a lot. Her name is Zahra. If it wasn't for her help, I wouldn't have chosen everything I chose so easily. Thank you, Madam Zahra, for everything you did for us.
First time at Ashley’s in Long Beach Towne Center and was very happy with my experience, the quality in products was top tier, we visited various other furniture stores and the quality did not compare. Stella helped us get the couch we wanted at a great price, was very friendly, kind and courteous. We will be back for any more of our furniture needs. Thank you so much!
Kevin at Ashley's was very helpful and made sure we got everything we were looking for.
I think Ashley is similar to many furniture stores. If you go in, they can all haggle a great deal for you. I think the website is horrendous, my order has gotten cancelled twice without notice. When I confirmed a delivery date, dispatch called with a date 11 days after the agreed upon date. And the manager Anthony at the Long Beach location is a misogynistic male, who would do better working for the metro or DMV with the horrible attitude he has. I will never buy my furniture with these crooks in person, or deal with the headache the online store provided ever again.
The rep my wife & I spoke to, Ben Lopez was wonderful to work with. He was friendly and he answered all our questions.
Utterly Pathetic and no words to explain their service. I bought an item on Saturday at store on display and they asked me to come back on Monday before 9 PM to pick it up. When I reached on Monday after a 2hr drive from work at 7PM, they now say they can't help as their service person leaves by 3PM. Simple disgusting service. I was about to place an order for leather sofas and living room set but now I think it's not worth their service or business. Good that I waited till Monday to decide on the living room set. If I don't see the item delivered home for free, I better cancel my order and look for IKEA or Costco. At least they do a far better service than Ashley. Good that you asked me to write a review.
What a great experience! We had been searching for a bed at a number of stores and finally found one we liked. Our sales person Penny was awesome and went above and beyond in helping us make a smart and informed decision! We cant wait to take delivery!
Kevin has great customer service. He assisted me in finding a bedroom set for my daughter. He was very helpful and making sure that I got the best price.
Pamela was great fast and efficient
Very happy! Awesome people very helpful.
I was helped by Mr. Dhaval very helpful and knowledgeable thank you very much for your respectful & friendly service.
The staff name Milad that assisted us was very accomodating and they gave us good deal with the quality furniture we chose. So surrely we will gonna purchase again in this store.
Excellent customer service and beautiful furniture at an affordable price.
Zahra was really professional and super helpful!
Stella is the best thank you for helping me
Sue was amazing! She definintely helped us get some amazing couches and a dining set we love and will enjoy in our new home. She was super knowledgeable in everything she was showing us. Thank you so much Sue for your time and dedication to us. We are super excited to continue to work with you in the future.
Stella is awesome she always takes care of my family every time we need furniture. Great human full of energy come and see her for your next purchase.
Stella Peralta very helpful and friendly answer all your question.
Yasama was great and helped me pick a couch
Yasaman was extremely helpful and listened to what I needed. The purchasing process was quick and simple.
(Translated by Google) Without a doubt he deserves ⭐⭐⭐⭐⭐ Stella Peralta for her kindness, always willing to help, patient and above all very professional. Very good experience with her. (Original) Sin dudar se merece ⭐⭐⭐⭐⭐ Stella Peralta por su amabilidad, siempre dispuesta a ayudar, paciente y sobretodo muy profesional. Muy buena experiencia con ella.
I feel the the Ashley rep did a great job assisting me, her Zahra.
(Translated by Google) Incredible place .. the attention is super warm stella .. attended to all my needs .. friendly and super attentive. RECOMMENDED IN EVERY WAY. THANK YOU (Original) Increible lugar.. la atencion se stella auper calida.. atendio a todas mis necesidades.. amable y super atenta. RECOMENDABLE EN TODO SENTIDOO.GRACIASSSS
Was told couch would be delivered on a certain date, Ashley furniture never reach out to me the change the date and the furniture didn’t arrive. When I called I was told the furniture would be delivered at a later date. Ashley furniture did nothing to resolve the issue of lost wages my family incurred due to this lack of communication. I have a new home and require a lot of new furniture and will not be buying anymore from Ashley furniture.
Kevin has incredible furniture knowledge and the best mattresses options for my lower back! Keep up the great customer service!
I had a great experience every time. Yasaman was such a great help and kind during my experience! She was very knowledgeable on the products at the store. Linda was helpful too went to the back to help me find the item I need.
I will recommend Stella Peralta to every body I ask for her because she have the most best reviews on Long Beach Is true she is the best⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Staff is rude, store manager is rude, I’ll never shop there again.
Sue was great,we told her our needs and she helped us choose everything we needed.Great service since we entered.This was our first time shopping at Ashley.Loved it.
Do not get their furniture insurance it is not worth it for the money you pay for it. The salesperson will up sell it by saying it covers EVERYTHING and when you call to file a claim nothing is "fixable". I have a cream color lover seat that has a red stain and they won't cover it because they don't cover fading. How in the world is a cream color love seat fading red? Be warned Ashley furniture insurance is a scam.
We were there just to browse because we had taken our kids to Dave and busters but my wife seen a bedroom set she had loved a while back, we were there Ernesto was helping us out but had to go on his lunch break and we asked if Stella peralta was available because she had helped us when we bought our living room and once again she helped us really well she even got Charles the manager to help us they were really friendly and helpful I would definitely recommend this store with their great staff!!
I appreciated the greeting Dhaval Kapadia gave my family and I. He was very knowledgeable, listened to our needs, and educated us on sleep systems. We were also able to get same day delivery which is what we were hoping for. All in all, great service and friendly staff.
Today I had the pleasure of working with Dhaval. I had to purchase furniture for multiple rooms and he really made the process easier. He was very knowledgeable but not at all pushy. I appreciated his patience and willingness to educate me about the furniture I was considering. In the end, he even helped me save some money. I highly recommend this gentleman.
(Translated by Google) Grateful for the service and kindness of Stella Peralta, I recommend her, she is a great human being. Help and explain very well and help me qualify for my credit. Thank you (Original) Agradecidos por el servicio y amabilidad de Stella Peralta las recomiendo es un gran ser humano. Ayuda y explica muy bien y me ayudo a calificar por mi crédito. Gracias
The team was so helpful there! Specifically Angela she was so generous and helpful. She helped me look for my dream set and made the whole process so easy. Highly recommend her to help you if you aren’t sure what you want she will help you find your dream set !
I went to Ashley’s Furniture looking for bedroom sets and found what I was looking for! I bought 2 bedroom set at a great price! I was helped by a wonderful young lady who was very professional and very helpful! Angela is now my go to girl at Ashley’s Furniture! I will go back to buy a TV stand! Thank you Angela & Ashley’s Furniture
We enjoyed coming here always a great help did their best to find the right furniture We needed for our new home yasaman was the best we were in and out thank you so much
I went into Ashley in the Long Beach Towne Center and the associate didn't answer my questions or was interested in the sale as I wasn't ready to purchase at that time. I went in 5 days later and Stella helped me and took her time to answer all of my questions. She even took the time to help me find a TV stand that I purchased along with a sofa. I went back multiple times to purchase more items on the same day. She was very knowledgeable on the merchandise and very patience with me as I'm very indecisive.
Very good person and was able to get me whatever and did her best at helping me choose a very nice couch
The person that assisted me was very helpful and and easy Thank you
Great atmosphere and people like Patty that made the experience personal but not pushy I appreciated that service
Yasaman was very helpful and very patient with us. She’s a 10 plus customer service. Thank you for helping us
Purchased my sofa, dining table, matress and bedframe from Ashley's in Long Beach with the help of Stella. She was Soooo friendly and helpful and I definitely recommend asking for her next time you go to this location. She's knowledgeable, patient and understanding. STELLA THANK YOU! YOU ARE THE BEST!
Highly recommended Stella she's amazing and has such a fun personality, literally we walked on for one thing and came out with a bedroom set and other things for AN AMAZING PRICE GO TO ASHLEYS FOR BLACK FRIDAY IN JULY
⭐️⭐️⭐️⭐️⭐️ 5 STAR experience with STELLA PERALTA. My mom Suri and I have been shopping at Ashley Store but we were taken care of THE BEST by Ms. Stella. We will go back to her again for future needs. Thank you Stella for giving us the BEST EXPERIENCE shopping 🛍️❤️❤️❤️ see you again!
Yasaman was very helpful and made my experience at Ashley Homestore very welcoming!
Yasaman’s customer service is excellent, she’s extremely helpful, respectful and patient. Assisted us with our purchase.
The sales people in this store aren't friendly at all as soon as you walk in the door you will be judged. Go to BOB'S next door for way better customer service and products.
I had a great experience at Ashley’s furniture Kevin Johnson helped me and he was on it! He helped me find what I was looking for and he stands by their product. The furniture looks amazing in my house. We had a couple hiccups with delivery and I did receive one piece that needed a touch up when it was delivered. I texted Kevin and he was on it he fixed everything rescheduled the delivery and confirmed it followed up and he got someone out there asap to fix the table paint and it was done the next day. The delivery guys were amazing too super efficient friendly and really nice guys. Couldn’t beat the financing deal they were having so I used it. I would definitely recommend this place… once again thank you Kevin!!!
I highly recommend this location. Yasaman provided superior customer service. She was highly knowledgeable about product and inventory.
Very disappointed with my experience. The salesman was great and informative . The scheduling for Delivery needs to be improved, I was VERY confused. Due to the difficulty my delivery i decided to cancel my entire order. Company took close to a month to give me my down payment of $700. Ended up going to living spaces and everything went smooth with Noo issues..
Walked in told associate what I was looking for he showed me what he had on the floor and then what was in the warehouse, all good. Bought sofa will be delivered next week.
We Love our new couch!! very comfortable! Carlos at Long Beach branch is been so helpful and Patient, we had so many choices and questions but he’s there and willing to assist us all the way! thank you so much!
The salespeople were very helpful.
We had a good experience due to staff member Kevin was very helpful in showing us around the store to find our sofa. Kind, helpful and patience while we made our decision. Had great knowledge of what we asked about the furniture. Thanks you for making us feel welcomed. Will be back Kevin.
Always find exactly what I need at even better prices then expected.
Stella Peralta - superb service and great attitude Came to just check things out and came out happy with our purchases
Matt was great, when what we had wasn’t available, he patiently showed us other options. Manager was helpful as well.
I sat in every recliner they had! It took a while but the saleswoman was patient as I found my new lounging parapace!
Knowledgeable and friendly staff Store was very clean and organized
Kevin is fantastic! He takes the time to understand your needs and show the possibilities. Also he will look out for the best deal for you. He is really great! Be sure to ask for him!!
Matt was very knowledgeable and courteous. He helped me pick out my dining set and went out of his way to find me the right chairs. Would recommend Ashley's because of him.
Stella (like the wine), was extremely helpful, knowledgeable and willing to give us the respect and time to make our choice of purchase. Absolutely no pressure. ASHLEY, Stella is an asset to your company
Jim was very knowledgeable of the different furniture displayed on the show room floor. I had certain measurements required of a sofa and Jim found the right sofa for me.
My family have shopped and bought from Ashley for years now for 2 of our families homes. Good selection, had everything we wanted in stock. Very much appreciated we weren’t hounded and workers being too pushy and trying to buy the more expensive thing, that’s why we don’t go to the “other” places. We worked with Jim, very helpful and friend. Would definitely come back again
Friendly, fast & easy-to-use service.
This store is really great it was my first time shopping here. Me and my family walked in and right away we were greeted by Anthony Blanchard. He was very very helpful and helped us find exactly what we wanted. The couch and the bed were perfect and my daughter is super excited for her new bed to come. Anthony was very professional and friendly and he new the products like the back of his hand. I would definitely come back again in the future.
Very attentive and met all our needs.
Many choices and fair prices. Sales Rep friendly and helpful.
We want to thank Yasaman for her great service
Yasaman was very helpful and made the shopping experience easy and relaxed!
Stella is a great sales representative. She is very helpful, patient, and knowledgeable. Definitely recommend her to anyone who is interested in purchasing any furniture.
I had fun negotiating with the seller and manager
We had best experience with Stella, she give to us good ideas to decorate our new home.
Zahra was amazing! We got a sofa and loveseat bundle with a great deal by her. She was so patient and tailored our experience to our needs perfectly. Every question we had was answered immediately. I recommend going with her if you visit this location.
Yasman provided excellent service, polite and professional
Zahara was extremely helpful.
Yasaman was excellent, I will recommend her to anyone to come to Ashley for furniture.
Bill was great and I purchased exactly what I wanted with his help!
We worked with Yasaman and she was lovely. We never felt pressured at any time and ended up buying a very beautiful bedroom set.
Have always had unpleasant experiences with large furniture stores but Gabe made our experience at Ashley’s easy and painless. Will definitely come back there if we need anything else!
Great selection and quality. Sales person very knowledgeable and efficient.
Very helpful and definitely friendly.
Very positive and efficient transaction
My wife and I had a memorable experience at Ashley’s furniture store in the Long Beach Town Center. Patty helped us seamlessly choose dining table chairs and barstools. She was upbeat, approachable and helpful. We were in and out under an hour, making our experience practical and worth repeating. I didn’t feel rushed and there were plenty of people on the floor willing to answer questions and assist with decision making. Overall, I would rate my experience at Ashley’s a 10/10.
Stella is a fabulous salesperson! She presented all of my options for a King sized mattress and foundation. To my surprise, I decided to purchase Ashley’s store brand set. I am glad she encouraged me to test out each of the mattresses from most costly to least expensive. Thank you!
Carlos exceeded my goals, helping me find the right bar stool. Cheers and thanks from Dr Jewel Cowart
Great store and showroom Worked with employee Yasaman very patient since I wasn't sure what I wanted she was very knowledgeable on the sofas I was looking at. Spoke to the Manager Anthony very helpful took his time with us to make sure we were happy with our purchase
The salesman was so pleasant, patient and worked with me. Noe is the best
This is a great store , it was a pleasure shopping here, the selection was great and the customer service exceptional. My sales representative Yasaman really help me pick out the best furniture for me. She really knew about all the furniture and gave me great advice. After making my selections the ladies at customer service where very fast and efficient. I would definitely come back here again.
Milad was very helpful. Found just the right sofa and loveseat. Will shop here again.
Yasaman was very helpful as soon as I walked in the door she was ready to help me out on what I needed . I definitely recommend Ashley’s ask for yasaman Thanks again
I was shopping for a writing desk and a comfortable desk chair. The salesperson I spoke to was Yasaman. She showed me some items and listened to my responses. We found the perfect desk chair, and I told her I didn’t like the desks in the showroom, so she went online and we scrolled down the iPad until I found something I liked. She was very understanding and we ordered the desk along with the chair and she set up Free delivery!! Now that is going beyond great hospitality! Thank you Yasaman! Sincerely, Randy Otomo.
Sales people very helpful and knowledgeable. Very nice store.
Atrentive. Professional
Yasaman you rock! Thank you for your kindness and time in our purchase,always pleased to come back at Ashley’s of Long Beach
Yasaman was incredible and you should buy your furniture from her 100%.
There were 2 different Loveseats recliners we wanted to check out before purchasing one of them. We went to the Ashley store in Long Beach, CA. Adrian Soria greeted us at the door and helped us decide which one of the two Loverseats better suited our needs.
Long Beach town center store staff members are not really nice or friendly (including store manager). Last week, my wife and I went to buy a full size bed and a mattress. We wanted to use Ashley homestore gift cards which we received when we purchased a Tempur-pedic mattress which cost us more than 5 grands (sales person’s named Zara gave us those gift cards) and we got other cards from our previous purchases. At first, we were told that we can’t use those cards and those cards have no value. Both manger and sales person kept asking us how we got those cards and kept telling us that they could not see our purchase history in the computer. After manager’s lengthy investigation, he finally saw our purchase history and allow us to use our gift cards, but not the whole amount. This is not our first encounter with rude staff in that store. We always go to that store cause its close to our house, but……if we have to deal with this kind of humiliation, it will be best for us to avoid that store.
Adam was the best!
great custumer service, Yasaman helped me
(Translated by Google) Shop with these monkeys A mattress of almost 4000 A recliner room a piece of furniture for the living room and I went the next day after the delivery of the furniture I was not happy with the mattress the seller told us to treat it we wanted the split and he said if you are happy they come and take the mattress separately and we went they treated us as if we were going to beg but the day we bought everything high red carpet they put us the worst costumer cerves And to finish the furniture, it's been super flat for 8 months and the recliner room with more than three thousand is already bankrupt 😣😣😖😖😖 (Original) Compre con estos changos Un colchón de casi 4000 Una sala de reklinables un mueble para la sala y fui al siguiente Día des pues del delivery de los muebles no estaba contento con el colchón el vendedor nos dijo trátenlo nosotros queríamos el splid y el di si está contentos vienen y agarran el colchón separado y fuimos nos trataron como si fuéramos a pedir limosna pero el día que compramos todo alta alfombra roja nos ponían el peor costumer cerves Y pa acabar los muebles son súper chafas 8 meses y la sala de reclinables de mas de tres mil ya está toda quebrada 😣😣😖😖😖
Very bad customer service by the shift manager "Anthony" does not know how to deal with the public. If you are not a customer buying furniture you are ordered to use a side door. I own ashley furniture it is of good quality but I would not buy from this store. I was not the only person treated in an unprofessional maner. After I shared my experience with a friend my friend told that they also were treated in a rude manner a few days prior to my visit. I would give this store a -⭐️ rating.
Gabriel S. is amazing! super nice and Sold us a sofa with a great price. Recommend him forsure!!!!
Yasaman was excellent, she helped me to find a great selection. Thank you I recommend her to anyone.
Had Adrian help me find a bed frame, very helpful and friendly. Nice selection with great prices!
Very bad experience with the store manager, no compassion or empathy with current situation and the fact that we spent over 8 thousand dollars in less than a month didn't matter much, very disappointed and felt like I was trapped and had no other option.
I gave Ashley furniture this rating because the contracted delivery service is HORRIBLE, the men that drop off your purchases are rude, impatient, tactless, and should NOT be delivering goods. This was my second purchase with Ashley and it will be my last. The salesmen were ok, but at the end of the day they get paid off of sales and it shows. If they feel like your taking to long to make a decision they “give you time” to think about it, the issue comes in when you have to ask around for your salesman.
I went to Ashley Homestore with my friend yesterday to look at furniture. We were greeted when entering the store, but wanted to just browse. When my friend had a question, she approached Stella, who not only helped my friend with any and all questions, but was very low key, non high-pressure sales associate. If looking for furniture, I recommend Stella at the Long Beach Towne Center location.
Absolutely the worst store for Ashley. ABSOLUTELY DO NOT BUY FROM ASHLEY and ESPECIALLY THIS LONG BEACH LOCATION!! First, the sales person used my wife's name for the order but then used my name for the financing request. One day later, we decided the smaller couch was not for us and went back to the store to change our order to a larger unit. It was then we found out the sales person did this wrong and they would've likely rejected the order. The MANAGER then had the previous order cancelled, and then placed the new order. Then she used an old address instead of the address on my license which she asked for to update our records. Once the order was placed, she had to change the delivery address in their system to the correct address, but never changed our old address. We had the new couch delivered and it was terrible. We told the delivery driver we did not like the way it was sitting as it was not level and he told us to call back to have someone pick it back up. After trying to call the Long Beach store, they NEVER Answer their phones. EVER. We've called at least 10 different days/times and they never ever answer. We contacted the Huntington Beach store, and thankfully they answered and found our order and placed noted the return request. They scheduled the return and told us we'd get an email to confirm it, and never received the email. They were supposed to call one day in advance, which they did not do. On the day of the pick-up, we got a call from the driver to tell us they were outside our residence to pick-up the couch. We went outside and they were not at our house. After calling the driver back, we found out they were given the OLD address and were at the wrong house. We gave them our correct address and they refused to pick-up saying it was outside of their pick-up area. We tried to call the Long Beach store AGAIN, and no response again. They did not pick-up the call AGAIN. So we called the main customer service line and told them to get someone out today to pick-up the old couch. Why? Because we have another couch being delivered and need this 10 foot couch out of our living room. I'm not moving it and hurting my back to move it out and we have no space in another room for a 3 section large couch like this. Customer service is also completely useless. They have no way to call anyone and can only "Email different departments". Still on the phone waiting for them to find someone to pick up this couch. ABSOLUTELY DO NOT BUY FROM ASHLEY and ESPECIALLY THIS LONG BEACH LOCATION!!
Anthony took care of us from the moment we walked in. He helped us choose the right couch, and his input was a key factor in choosing the right size couch for our living room. He gave us time to think and followed up through text. Thank you Anthony!
Yasaman was extremely helpful and we got a really good deal on a beautiful bed!
We originally wanted the edenfield sectional but the delivery date was going to be too late for us. Yasaman helped us pick another couch that was similar for the same price as the other couch we wanted. She was friendly and very efficient!
Milad was a great salesman and we are looking forward to receiving our purchase! Always have a good experience at the store!
Delivery was on time. Set up was done professionally and in the proper place. All packaging was removed. Good experience.
I appreciated Nett very much for showing me options and not pressuring me to just buy whatever. I appreciated her customer service!
Emma From Ashley Customer Service was no help whatsoever! Don’t know how she got hired! Had to repeat Information over and over and she still messed up my order! Worst customer service ever! Don’t know how she got hired! Smh!
I used to be able to come get a discount and now the salesmen are not able to give any discounts. Nice and helpful
Yasaman was amazing and so helpful. What a great selection and professional staff.
Great service. Joaquin helped us make the best sectional configuration for our home. He was attentive and answered all our questions.. Thanks Joaquin we appreciate the help.
Salesman Bill was polite and nice,showed both types of furniture I was looking for he was very understanding and helped me find what I needed.
They work with you to get a good deal.
Awesome work, quick and thorough. Highly recommended
Kay She was so friendly and helpful and we buy a very good Furniture
Ask for Zahra..she was so helpful
Ashley Furniture was fantastic. I purchased the bed in Long Beach and the sales person was great. He helped me alot. I rated them a 4 star because the delivery personal wanted to do the job fast. I purchased a tempur-pedic queen bed that had to be assembled. They rushed, they weren’t concerned about where they parked the truck (they had blocked the neighbors driveway) or the rain coming in when they left the doors open.
Very excellent customer service, quick n very helpful
Denny was great
Great experience. The sales rep Bill Hu was incredibly helpful. Walked me through all our shopping needs. Got a wayyy better deal than Bobs furniture next door. Definitely would recommend
Only reason gave 4 and not 5 stars is because of delivery fee and only two options. Free or $179. I believe Ashley’s should have a 3rd option like some of your competitors which in my opinion gives them a competitive advantage.
She was amazing. Knows her products and great customer service. The sales person that assisted me is Yasaman and I came back the second time to buy additional furniture from her
Zahra and Yasaman were great!
Yasaman helped me out and helped me out choose the perfect living room set.
Really hated the quality of the furniture and the furniture protection warranty was awful.
My mom and I went in to look for a new bed for her and we were greeted by amazing customer service. We had a guy named Adam that gave us all amazing information and knowledge about the products we were looking at. He was so friendly and super passionate about his job.
Matt was a helpful salesperson.
Denny was very helpful!
Had an amazing experience with the help of Anthony! Explained everything very clearly and helped us find the perfect mattress. 15/10 customer service, thanks Anthony!
Yasaman was so helpful. We got a great price and no pressure. She went above and beyond. Love you new tables. Thank you so much
Great experience, great service, we were helped by Kevin, we highly recommend his services!
Very friendly, informative, and good prices
Adam was very helpful with our sofa selection and purchase. 5 stars 👍
Good people Yasamam is a great salesperson
The sales team is always courteous and seem knowledgeable. We went in to look at barstools and ended up buying 4 with White Glove assembly and delivery service after being told if the products arrive damaged, we will have to drive them back to the warehouse in Colton ourselves. This surprised me and seemed very odd to say the least. After looking and considering our options, we elected to go with the White Glove service plus the 5 year additional warranty because we were told it would then cover any subsequent issues if the products arrive damaged or are damaged in the future. Items were delivered on day and time as promised. First barstool was brought in and I immediately noticed the legs weren't level and the fabric had a long string or pull hanging from it. Barstool number two is brought in and there is a chip on the leg, a dent on the leg and the pieces weren't tightened all the way. Barstool 3 comes in...this one wobbles and one of the legs appears about 1/2 inch to short and has what looks like a very long crack the length of one of the legs, barstool 4 appears to be ok. These chairs were assembled at the warehouse or the depot as I could see they arrived wrapped in moving blankets. Whoever assembles these or who QA's the build should be removed from that role. Assembling furniture that clearly is dented, chipped, etc. and post assembly not verifying the chairs sit level is the minimum you should expect of a furniture company selling what they advertise as premium products along with White Glove service. The delivery drivers were just that, delivery drivers. They aren't responsible for repairs, etc. per them. Someone will apparently reach out to me from Ashley's to schedule a "repair technician". I don't want this repaired; I want the products I paid for the first time in the condition and quality I expect. Heading back to the store later today to discuss my complete refund and my dissatisfaction in their products and services.
Great customer service. Glad I came here left very happy customers thanks to. Yasaman that’s it.
Great price and salesperson Joaquin was outstanding 👏 👌 👍
Anthony did a great job. Amazing service and found us the perfect couch!!!!!
Great place to buy furniture, staff was very nice. We bought a couch and dining table last week and then a bedroom dresser today. Denny helped us with the purchase and was very courteous and great to work with! We told him about our issues with the delivery of the couch and he talked to his manager and they gave us a $50 dollar gift card for our troubles. Very much appreciated they work hard to keep their customers happy!
Denny was amazing! Very helpful.
Came in and Stella helped us from beginning to end. She worked with me for the best deal. Didn’t pressure me to buy anything and was very humble and pleasant and easy to work with. Highly recommend her to anyone. I will be back soon and asking for her. Thank you Stella and Martha for your help
Bought an adjustable bed for my son today. Natsimar was very helpful and the whole process was quick and easy. Natsimar has great customer service and I will definitely recommend her. Thank you very much!
Yasamen very great sale person and patience
Sales person Zahra was very friendly , ,nice, not pushy, gave us space, and answered questions. Loved her friendliness. I would recommend her to friends and family.
Yasaman was very attentive and helped us pick the best mattress and bed. the manager Anthony was also very helpful and gave us a great deal! Would definitely come back to complete our new home :)
Milad was very helpful, helping us find a complete bedroom set and making the process very easy.
This review is for the sales rep at the Long Beach store. Yasaman was very helpful and kind. She was thorough and helped get answers to my questions. It was quick and easy to make my presidents day sofa purchase. My order will not come for awhile so I am not able to review the sofa yet.
Yasaman was wonderful to work with. I had gone to other stores but the service I received here was the best. I can not wait for my new items. I will be sure to come back for more things.
Thank you Miland for all your help!
Ben was fantastic
Great quality products and GREAT customer service provided by Denny. Thank you Denny!
My store experience was good. Store forgot to supply mattress bags that are required when requesting old mattress pick up.
The salesman/greeter sitting in the front is busy on the phone to help anyone. They never answer their phones and when they do you cannot make changes to your order on the phone even if its the same day. They need you to come instore for any issues so I cancelled the order. They shipped it anyway forcing me to drive it back. And youll have to wait a month for a refund
Had amazing service from Kevin (awesome name btw). Helped me get a new mattress figured out and adjustable base. Super easy and helpful.
I had a good experience with Yasaman she greeted my husband and I we told her we were looking for a dining table she explained to us about the specials she was very kind and we went home happy with our purchase.
My mom and I walked in just browsing to potentially buy a sofa. We were greeted at the door immediately and ended up being helped by Christian. The guy is a superstar. Extremely knowledgeable and helpful throughout the process and ended up helping us with a purchase. 10/10 experience.
Christian was so helpful Sweet and nice with me
Went to the Store 3 times , first time was welcomed by Denny in Long Beach . He was very helpful with all are needs at that time.Revisit the store two more time after that asked for Dennys help again. If anyone need anything in the store ask for Denny he is a great Person and get out of his way to help you.We bought for few rooms. Just photo for TV stand , very nice and I find fireplace to add to, because was no fireplace.
Great store with a great selection. Kevin, the sales associate who helped me was very knowledgeable and helped me select the perfect couch
It was a pleasure to work with Kevin. Great customer service
If you’re looking for a great salesperson look for Yasaman , she’s really nice and friendly and very helpful.
Kevin is a great sales rep. He made me feel very comfortable while I was shopping. Will definitely come back and as for Kevin’s help.
Kevin was great! Very informative, patient and overall great sales rep!
My spouse and I recently purchased a beautiful recliner and a 72 inch tv console from Ashley, and we are so happy with our purchase and with the level of service and professionalism provided Denny who is utterly amicable. We will definitely return again. If you’re thinking of visiting Ashley, ask for Denny.
Yasaman was very helpful I recommend if you go ask for her assistance!
If u need anything the best thing you can do is ask for Ben. He is such a great helper!
Ben did such a great job helping me out looking at different mattresses!!
Dhaval was VERY helpful & took his time to explain different types of furniture/mattress. He made our experience & purchase smooth!
Sal was great from beginning to end. Super friendly and knowledgeable. Thank you Sal, you're awesome!
Denny was very helpful and he met all our needs in finding the exact furniture.
We had an exceptional service by zahra today. She was very attentive and at the same time very professional and courteous. Once she knew what we had in mind the whole transaction was very smooth and pleasant. We will definitely come back to your location for more furniture!
We visit Ashley furniture store in Long Beach. Sal was our sale representative . He was very professional and friendly on helping us to chose our furniture. I recommend that every time you visit the store you asked for him. I give him 5 stars because he helped us a lot.
THANK YOU DENNY...YOU WERE AMAZING
Adrian under promised and over delivered for us. We purchased a living room set and got a great deal and had a great experience.
Dhaval was the sale person that helped us. He was Awesome and took his time and explained in detail about the product we purchase. Also he was very knowledgeable.
Yasaman was excellent! Very professional, listened to our needs and showed many options.
Ben Lopez was super helpful and made it easy to find exactly what we were looking for. He made us feel welcomed and heard.
At first, we had an amazing experience with our sales rep, Noe. Then, we decided to return and exchange items and it went downhill. The ladies in the customer service desk don’t know what they are doing it, they tried to give me less money compared to what I paid for even though multiple times I tried to explain to them and speak to the manager. Also, for being customer service they all had a really bad attitude and the manager observed firsthand and nothing was done. It was such an awful experience. Unfortunately, our sales rep, Noe did not really help us mitigate the situation neither did the manager. This store lost a big sale because of it, instead I went to another Ashley store and the customer service was top notch and I had an amazing experience with better pricing. Please don’t come to this location, the customer service and the way payments and refunds are processed are poorly done. I lost trust with the sales rep in the store. Please save your money and time and go somewhere else.
Staff is very friendly and helpful. Thank you Mr. Dahval ( sorry if misspelled), for being patient and helpful!
Yasaman was very sweet and attentive.
Zahra was so helpful and efficient. I'll be coming back for future purchases with her.
Nat greeted us at the door and helped me through the whole process. She was patient and understood my spending limit. Will definitely be back.
we had a great experience at this long beach location the sell's person Yasaman was very helpful and patience with us And also Martha was very helpful with a great attitude they both did a great job we found all we need . over all we are very happy walking out with our furnitures
Best in customer service!!! We have been coming to Ashley furniture for over 10 years now. And all I can say is nothing comes close to the quality out there. Here at the Long Beach town center there really is no competition. We actually checked out another furniture store near by and all I can say is, it’s a cold world out there.!! My sales person Carlos was awesome! I told him exactly what I was looking for and he helped me find the perfect dining table along with a pillow made by purple pillow for side sleepers. Best pillow by the way! His store manager Charles also helped me out with all my purchases and warranty information. What an awesome manager and team they have here. They were both kind patient and very respectful. I will continue to shop here, and recommend them to all my friends, family, and the rest of the Google world!! Keep up the great work Charles and Carlos!
Yasaman, is a great sells person. Very helpful.
I purchased a bed frame and dresser from this store. Not only did the bed and dresser arrive but it was cracked and they tried to have someone fix it when originally they should have had it replaced! Mind you I spent $2k on this bed and that is ridiculous! I was sent to the store to be helped by the manager just to be told to call the customer care line again. HORRIBLE SERVICE! CHEAP FURNITURE! Please save your time and money. Shop elsewhere.
Benancio López I’s really good person he help me with my two beds for my boys
Yasaman was a very good sales person, she had knowledge, passion & she kindly explained the furnitures. I would recommend her to ALL.
Yasaman was very helpful finding the perfect mattress for my home.
Yassman. Did help me with passion & care. She had an excellent knowledge about product. I am very glad & recommend her to you ALL. Thank you
Ben Lopez helped us find everything we needed. We are extremely happy with his service and the products we received!!!! Thanks Ben!!!!
5 employees at the desk having a personal meeting. Made us wait while they kept talking to each other. They finally asked what we needed, took her forever to stand up from the chair and all of this to finally tell us that they don’t take online returns…..
Sal from Ashley's was knowledgeable, swift,and efficient. Thank you
Yasaman, I had a really good experience with her. She helped me a lot and gave me good discounts. Her attitude was very good 👍 👏
Thank you Yasaman, for helping us pick a beautiful furniture piece. The sofa is very comfortable, good quality, and the price is right.
Got great customer from Yasaman. She was very patient and wasn’t pushy. We bought a couch and the quality is great. We’ll definitely be back.
Christian was very helpful, great customer service. Thank you!
I had a great experience buying my mattress. My salesman was Dhaval, he knows a lot about mattresses which for me was very helpful. He was always available to answer my questions anytime I would call or text him. Thank you Dhaval!!
We came in looking for a mid range mattress and possibly a new frame, Kevin greeted us at the front and brought us to the mattress area and took his time showing us all the different options and sizes, I’m 6’3 and I feel like this is the first time I’ll fit properly on my bed haha. Decided on a temperpedic, Kevin circled around to us later when we were checking out bed frames and showed us 1 that we had missed that was more in our price range. Wasn’t pushy with any items just took his time showing us what they had, I definitely recommend him because I’ve dealt with the pushy sales people in the passed and it’s no fun, he made it an enjoyable experience, thanks Kevin!!!
Wow! What a great deal that was offered to us.. we will be back for sure for more furniture. What a great New Year 2023 this will be. Thank you Kevin & Jasmine
Service was great, took his time, not pushy whatsoever! Listened to us and also gave just enough input.
I had an excellent experience with my sales representative Noe. I walked into your store and he was front and center with a warm friendly accommodating smile. I told him exactly what I was looking for and he helped direct me to all the choices. Not once did I ever feel pressured or like he was “hovering “ and I appreciated that kind of salesman. I would be giving a five, but I haven’t received my products yet and that is a huge factor in the satisfaction I have as a customer is in the actual product and how happy I am with the purchase and the value.
had a great experience in the store the other day. kaylani was amazing thank you again so much 🙏
I was at the store the other day and I was helping help by Charles he get the most excellent customer service and he is knowledgeable about the product.
(Translated by Google) I am very happy with the service we received from Sal. Apart from being very knowledgeable about his product, he was extremely patient and answered all my questions. Thank you! (Original) Estoy muy contenta con el servicio que recibimos de parte de Sal. Aparte de tener mucho conocimiento acerca de su producto, tuvo muchísima paciencia y contestó todas mis preguntas. Gracias!
Amazing customer service, the manager Martha and sales rep Anthony were outstanding. First time going into this store and because of how well I was treated I have no desires of going shopping anywhere else for my next item on my list for my home. They really let you take your time and answer all your questions with no problem. Wonderful experience, wonderful store, and wonderful staff!
Christian Brooks awesome! Thank you!
Stella was amazing. Great customer service. We are very happy with our purchase.
Kevin and Jasmine provided great 1:1 service. They gave us their undivided attention from beginning to end. Thank you both.
Kevin was great. He dedicated me to exactly what I wanted and especially, needed. Fast and painless.
A+++++ Milad was a fantastic, educated, patient, and friendly salesman. He showed me all options and took my needs into account. Thank you!!!!!
Mila's is a great sales man who helps us a lot and answers all our questions
I went in a couple weeks ago and was helped by Adrian. He was very nice and professional. I'll be back to see him and recommend to my friends and family.
Just stopped in to look at some end tables and I was approached by Keilani (hope I spelt her name correctly). She was very personable and wasn't afraid to ask questions to management if she was uncertain about certain items. Just in chatting with her she said she was fairly new to Ashley's but I was super impressed with her knowledge and willingness to please.
Keilani knew a lot about the products and was very personable not pushy and I loved it. She listened to what we wanted and showed us products that we were looking for.
I went to Ashley furniture, Long Beach few weeks ago, seeking to purchase a new mattress. Salesperson Yasaman was very polite, nice and knowledgeable. She helped me to choose the right mattress for my need. I am very happy with my new mattress. Thank you Yasaman for your big help on choosing the right mattress.
Keilani, was a great help with my furniture purchase. No pressure sales is what I like. Thank you keilani!
I had a great experience here. I was looking for a new mattress and Keilani helped me. She is a great sales professional and tended to my needs from beginning to end. The mattress was delivered with ease and I love the quality of my sleep. Thank you Kay!
Had a great shopping experience at Ashley, great furniture and amazing service. A big thank you to Yasaman who gave us a deal and helped us as we searched for our perfect dining room set.
Their prices are very fair! Zahra is very professional and seems to care and take interest of what I was looking for.
Has such an Amazing experience at Ashley with my sales person Joaquin. He is very knowledgeable and experienced.
Joaquin was really helpful and knowledgeable, would record to go see him for your furniture needs
Ask for Zahra , she has the best customer service and is very knowledgeable about the furnitures and mattresses
We talked with Yasaman to buy furniture. She is knowledgeable and answered all our questions throughly and with patience. She provided excellent options according to our specific criteria. She also provided financing options which met our situation. I would highly recommend her for an excellent shopping experience.
Yasaman helped us pick out a few key pieces of furniture after we moved to the area and she was lovely! Super knowledgeable about the stock and financing/delivery options. The quality of the furniture for the price was also surprisingly high. Definitely would recommend this store and Yasaman!
Had a fantastic time shopping for furniture here. My Sales Representative, Yasaman, was knowledgable and very friendly. She even helped me get 0% financing. This location has a lovely no pressure sales environment, and I would recommend Yasaman to any of my friends.
I had the best experience shopping at Ashley in Town Center Long Beach. Yassaman, the sales lady, was very knowledgeable and helpful in helping me choose the right set of living room for our place. I’m looking forward to our next shopping at Ashley Town Center.
Milad was wonderful, patient and knowledgable. I appreciated his thoroughness without being pushy.
Kevin J. Was hands down the best sales guy. 10/10 would recommend!
Very nice ppl Christian the person that help me look for what i want it was very nice very patient explained everything very happy with the service I had.
Anthony is a very knowledgeable and pleasant person to work with! He goes above and beyond to help his customers feel comfortable about their purchases!
Kevin was very knowledgeable and helpful. He knew exactly what to show me when I described the kind of couch and oversized chair I was looking for. He also helped us with picking out a rocker recliner, lift up coffee table, end table and dining room table. We are very happy with our purchase and would definately go to Kevin for future purchases.
Had a great experience with Denny. Very nice and knowledgeable about everything. Made it so easy to find what I was looking for. Will definitely come back if I need to find something again
I went in the other day and Alex was very helpful. He was vey enthusiastic and answered all the questions I had. He definitely didn’t let me down.
Alex was wonderful. He was very helpful and understanding. He helped me chose the perfect bedroom set. Don’t forget to ask for Alex.
Great service and always quick to respond. Kevin went above and beyond and I would highly recommend him.
Kevin Johnson is fantastic!
If you’re looking for a helpful sales person definitely ask for Alex. He knew all the answers to my questions. He was extremely helpful. Make sure to ask for Alex on your next visit.
I went to Ashley to buy a new bed. Anthony helped me and he was so helpful and informative. He had me do a comfort test which helped me out in picking the right mattress for me. Thanks Anthony!
I had the best shopping experience with Christian. He was very informative and helped me pick out the perfect pieces I needed. Definitely recommend. Ask for Christian
Went to Ashley’s browsing, pleasantly surprised by the selection and bowled over by the service! Informative, budget understanding and funny; Christian took the time to go over choices, color options, delivery & financing. He made the experience stress-free and easy, feel like I made a friend!
We came into Ashley to look for some wall art and minor decor. Our sales person Anthony was amazing in assisting us. We ended up finding decor that we liked, as well as a whole new living room set! Thank you Anthony!
Alex was very informational and Knowledgeable. Thank you for your guidance and your patience with my family. We will definitely be shopping with him again and recommend him to everyone! Alex was the best!
I bought a furniture at Ashley's and Sue helped me...she provided me the best service and I will tell everyone to go to her for the purchase furniture. She is the best. Thanks for the customer service.
I had the wonderful help of Alex. He is a great sales person. He didn’t think twice before helping choose the perfect couches for my home. I would definitely recommend asking for Alex if you plan to visit this store.
Alex is the best sales person. He helped me get the best prices for my new furniture. He is great ask for Alex on your next visit.
I was shopping with my elderly mother at the Long Beach store and we had a great salesman helping us. Denny Markle took the time to answer ALL of her questions and was patient and kind. Thank you!
Sue is the best sale person with lots of furniture knowledge …..she helped us furnished our new house and I recommend to ask for sue when shop at Ashley ….she is the best
Ashley has best selection of furniture and Sue and store manager Charles helped me to get great deal on my furniture and best customer service …..highly recommend to ask for Sue
Came in for a tempur pedic mattress and Christian was very knowledgeable and helpful through the entire process. Ask for Christian, you won’t regret it!
Huge selection of great quality furniture, love the financing and delivery options. The attendant who helped me was Christian. He was so knowledgeable and attentive, took the time to listen to me and gave great recommendations. I’ll definitely be coming back to see him when I’m ready to furnish my new place. Thanks Christian!
Sue was really helpful with our purchase.
Alex is the best, great selection, good prices, in stock. Highly recommend
Impressed with Denny , excellent service great advice, could not have gotten a better sales person to assist me. J
I went to buy a TV stand which has space for my PS5 and it's accessories along with my TV. The salesperson Dhaval was very helpful and understood my requirements patiently. He asked about my TV size, viewing distance, if I use a sound bar or gaming console and recommended a stand that would suit my needs. It was a very pleasant buying experience and I definitely recommend going here. Look for Dhaval if you want great advice.
Good collection and prices. Salespeople were very patient and helpful. I was helped by Dhaval who took the time to explain differences in various options, best value and also managed to get me a good discount at the end. Will definitely come back to shop here.
Having never shopped at Ashley before my experience as a first time buyer was great. Dhaval was so patient with me and answered all my (never ending) questions clearly! He guided me through the selection process and helped me find the perfect couch for my living room.
DHAVAL at Long Beach is an exceptional sales person. He has extensive product knowledge and really helps you to make a satisfactory decision. I highly recommend his services! Thank you!
Yasaman was extremely helpful and very kind. We love shopping here.
Yasaman was great! Ask for her!
I was very impressed! The second I walked in, Lana Jandali, an amazing employee, was extremely curteous and showed me several bedroom sets I was looking for. Not only did Lana take the time, but she was also very knowledgeable about each and every particular item I had questions on. I was not expecting to purchase anything at that moment since I was advised to shop around different stores, but Lana did such an amazing job and was able to help me select exactly what I searching for within an hour. The price was less than what I was expecting to pay and Lana even helped me take advantage of the 0% interest for 60 months. Thank you Lana and Ashley Furniture!
Noe was being very patient with us and informative for mattress which was on sale. Much friendlier and way better than living space. He helped us to deliver later so we can get it when we move. We will definitely come back. Thanks!
Kailoni was great, knew the inventory deeply and was very knowledgeable about our product.
Kevin was incredibly knowledgeable and so helpful. Between the great selection at Ashley’s and my experience with Kevin it was a great experience and made my purchase that much better. I will definitely be recommending Ashley’s and Kevin.
Stella is fantastic. Two days before Black Friday, I went to different furniture stores looking for a couch and she was the only person who came up to me and talked to me out of all the furniture places. She spent the time to show me all the different sofas and couches along with other furniture I may need. Thank you Stella!
Deny was patient and extremely helpful. Denny made the process so easy and transparent. Thank you Denny!!
Friendly atmosphere, We were shopping with our adult children and they made a purchase with the sales associate Sal ! I had to come back just so that Sal could also help us with our choices not only did we make a purchase for a new dining room set but we also found a living room set plus a recliner. Sal is very knowledgeable about the products and how they work. He was also very patient with myself and my husband to understand the warrantees of the product. I highly recommend going to Ashley’s and asking for Sal .
My experience at Ashley's was great. I went two days in a row and the sales consultant Denny, was extremely patient and helpful on both days. Additionally, the manager, Tony and store manager, Charles, were friendly and professional. I am glad I decided to come back and make my home decor purchases.
Stella is the best!!! 5 star rating isn’t enough if only I can give her 5 more. If you shop in this store make sure to look for her. 😍😍😍
Our sales person, Christian, was great.
Sue is so good very professional friendly knows what she’s doing. Highly recommend her. She got my family a great deal on leather recliner massage chairs plus a big dinning room table set. She gave me that confidents and I will love to do business with you again. Again anyone going to Ashley furniture ask for sue.
The sales person lana was very helpful
Kailie was exceptionally nice, helpful and courteous.
Sue was excellent help and had great customer service, she was friendly and helpful in every way
I came looking for a couch. Denny the sales associate helped me. He has great customer service helpful and patient.
Awesome experience and great help from Taji. So excited to get my new couch. :-)
I am ver impressed, Kevin heard the conversation with my fiancé and right away came approached us with ideas 💡 that were great! We are very happy with his assistance and knowledge.
Long wait look at your tablet too find out when its not super busy, great staff that work's their!!! A+
I recommend Stella, she is super friendly and super attentive I’m sure Im come back for more things but ONLY when Stella it’s in the store
I recently purchased a dining room table and Stella made my experience smooth from greeting to getting me the best deal on my set. She provided great customer service and made the purchase carefree, even when I asked a bunch of questions. She is very humorous and honest. I recommend asking for her directly.
Anthony was extremely helpful. He was very patient when we were undecided. The only issues we had were with synchrony when we tried to finance but all was resolved. We walked out of Ashley’s with a new bed set, mattress, and couch set. Thank you l, Anthony!
Bryan was super helpful and answered all of our questions. Would definitely go to this location, ask for him.
I had an amazing experience with Anthony he helped my husband & I, he gave us all the information we needed, gave us multiple options, & in the end he helped us pick out what we wanted, he’s very knowledgeable & an AMAZING sales representative! Will definitely come back to Anthony.
Customer service was excelent! Jim and Zahra were very helpful answering all my questions. HIGHLY recommend to anyone looking for furniture
Hi I went shopping to Ashley store in Long Beach- and Sales lady helped me out- her name was Zahra. Zahra did great job and wonderful service. I came to buy one mattress for my bedroom however I ended up buying 2 mattresses for me and for my daughter and 2 sofas. Great job Zahra- Thank you to Ashley for hiring great sales person like Zahra- outstanding service and great personality. Thank you Lina
(Translated by Google) Noe took great care of me, he is an excellent seller, he convinced us to buy mattresses without planning to buy (Original) Noe me atendió súper bien es un excelente vendedor nos convenció de comprar colchones sin venir planeado a comprar
Ask for Zahraa she's the best
Stella is so great to work with. She is patient, funny and so helpful. I only buy my furniture at Ashley’s and only from Stella.
I have to give praise to the young lady named Taji that helped me. She is the reason I bought the table I had been considering for a couple weeks. I wanted this particular table in brown but the other sales people I encountered previously said they only had a floor sample in beige so I couldn't see it in brown. But when I showed Taji the table she immediately said "oh we have that table in brown over there..." She knew exactly where on the floor the table was and that is amazing!! I previously had a horrible experience at Ashley's and swore never to shop there again but I'm glad I did and met Taji.
Great customer service from Taji! Quick and painless transaction ever! Thank you!
Customer service was great thanks to Taji I appreciate the quality customer service and will definitely recommend this store to others.
(Translated by Google) This day we went to Ashley, and Stella Peralta attended us!!! It has been without a doubt one of the best attentions I have had in my life, friendly, polite, respectful, and above all what we liked the most is that he explained in detail each style of furniture that we were interested in, he also explained what is important and how warranty works!!!! Without a doubt, one of the best experiences in buying this day and how lucky we were that she attended us!!!! If you are going to buy Ashley she is the best Thank you for your attention Stella ❤️ (Original) Este día fuimos a Ashley, y nos atendió Stella Peralta!!! A sido sin duda alguna una de las mejores atenciones que e tenido en mi vida, amable, educada, respetuosa, y sobre todo lo que más nos gustó es que explico detalladamente cada estilo de mueble que estuvimos interesados, también nos explico lo importante y cómo funciona la garantía !!!! sin duda alguna una de las mejores experiencias en comprar este día y la suerte que tuvimos de que nos atendiera ella!!!! Si van a comprar a Ashley ella es la mejor Gracias por tus atenciones Stella ❤️
Had an outstanding experience at this location. Denny was very informative and catered to what we wanted with regard to style, comfort, and dimensions. Would definitely recommend this location to any new home owners looking for great furniture with helpful assistance.
We came in looking for a couch and Taji made the experience easy and fast for us. We purchased a couch and we’re super pleased, thank you for helping us Taji!
Super friendly, professional and helpful experience with Taji she was amazing!
Awesome experience our salesman Denny and his amazing manager assisted us with a must have purchase today . They were creative in their approach to accommodate our needs . We appreciate you both .
Great service ! Cristian your the man !! Awesome vibes !
Baño was very nice and helpful we where in a rush a lil bit but he was very patient and helpful
Did not honor their online price because I was using a gift card. The gift card was not for the full price so I was still coming out of pocket for the additional amount. To get the sale they informed me that they would honor the online price but once I went to pay their attitude changed and denied me the online price. Very disappointed! If it wasn’t for the gift card, I would of went to another store that was not Ashley’s.
JR was so great and helpful! He was very patient with all our questions and took his time helping us pick out exactly what we wanted, Thanks JR!
DO NOT buy furniture here it's the worst quality I've ever had they sale you a warranty and the warranty company doesn't acknowledge the said coverage sales lady just got over on me NEVER AGAIN
Much appreciation to our salesman Adrian once again he helped us out with our purchase we found just what we needed.
Ben Lopes is an amazing salesman 💯
I came back to Ashley’s Long Beach after having a bad experience with my last sale and got greeted by Stella, she helped me solve my last issues and rebuy my bed. Despite walking in to Ashley’s with 40 min until closing, she took her time & helped us. I walked in with a negative perspective about Ashley’s due to my last experience. But she definitely changed it. She isn’t pushy like other employees. She listens and gives you options. She is the best, very attentive & helpful. She listed to my concerns and helped me get my dream bed back home. She helped me price match the online prices and got me schedule for assembly and delivery. She is an amazing employee, I really appreciate her being at Ashley’s. Thanks Stella for being an amazing bed expert, I will be coming back to see you for all my furniture needs, with employees like Stella, who go above and beyond; customers more likely return. My perspective about Ashley’s is definitely a positive one, now. Thanks again.
Definitely recommend Stella here on this location, she is great and very knowledgeable. Very fun to work with, highly recommend her do not ask for anyone else she’s very funny as well.
Came to Ashley home store to look at furniture , our sales person Stella was absolutely fabulous, friendly and knowledgeable . Highly recommend her.
Stella was Great in all areas Very helpful. Great is the discount I will recommend her with everyone I had so much fun buying furniture thank you Stella
Stopped in on a whim just to see what they had after checking out several other places. We had been torn between sectionals, and reclining sofas and really weren't finding what we had in mind. We were greeted by JR and shown a few models based on what we described. JR was informative, patient and prompt to answer questions we had about model details and warranty. Here at Ashley we finally found a set that was the right color, leather type, and with features we had not even considered. JR put together an excellent price and arranged for a prompt delivery. A gracious thank you to Martha as well for approving the amazing deal!
The whole store was super clean and tidy! Anthony was super kind and helpful! He definitely made it easy to find what we were looking for all while showing us all of the options they had available!
We had a wonderful experience, Anthony assisted us. He was very informative and kind. We purchased the perfect sectional! Thank you.
(Translated by Google) Jr was patient, and very helpful. Very kind, thank you very much for the good experience! (Original) Jr fue paciente, y de mucha ayuda. Muy amable, muchas gracias por la buena experiencia!
2nd Purchase! Store Manager Charles and sales manager Kevin went above and beyond to make sure that my wife and I were 100% satisfied with our couch and love seat purchase! After agreeing to a delivery time, I had something come up, and they still were able to deliver the next day! Long Beach Location is the best Ashley’s around
Ashley's Furniture located in Long Beach is the best by far! everyone is eager to help and were available to answer all my questions especially Joaquin B!! I would highly recommend Joaquin, I am truly impressed with how he manage to find what I was looking for without going over by budget. Be sure to ask for Joaquin !!
Anthony was the best! My partner and I had visited a couple of stores already and he pretty much did it for us. The experience he provided, the patience he had and the knowledge he displayed sold us! He went above and beyond to make us comfortable in our decision. Best customer service experience, unmatched!
Great sale person natsimar very helpful..
Our sales associate JR was very helpful and attentive to our needs in finding the perfect mattress and beautiful bedframe to go with. We also purchased our dinning set as well and so excited to be in our home soon.. We thank JR for working with us and taking the time to personalize our space. His customer service is exceptional and we highly recommend anyone looking for that perfect piece of furniture to fit your personal style, go to Long Beach Ashley furniture at the Long Beach Town Center.
Great customer service, excellent prices quality furniture
Great service, huge in stock selection. Amazing financing available. Highly recommend
(Translated by Google) I recommend Stella, an excellent person, friendly, helpful and excellent customer service. Ask for her when you come to Ashley (Original) Recomiendo a Stella una excelente persona, amable, servicial y un excelente trato con el cliente. Pregunten por ella cuando vengan a Ashley
The swarm of salespeople when entering store is so unappealing it makes you want to turn around and leave immediately!!!
Best experience! Stella Peralta is the most knowledgeable and welcoming person! She is so experienced in what she does and and her knowledge of not just temper-pedic mattresses but all mattresses and furniture as well. She made my experience so enjoyable! Please ask for her when buying from Ashley Furniture Long Beach!
As soon as walked into the door, the customer service representative agreed me and ask how she can assist me. She was able to give options on a recliner chair and helped me pick the one that best suited me
Excellent selection & great customer service :)
JR was incredible to work with and very patient. Can’t wait for our new dining room table to arrive.
Kevin helped us select some new couches and was very helpful and patient with us
I am so disappointed !! My family and I have always gone to Ashley Furniture and never had an issue until this time. We bought bar stools and a desk in February 2022. It is now October. When they delivered my order there were hardware missing, they promised to send it right away and call me. I have called to reorder the hardware 3 times since. I never received anything. I have since paid off our furniture I'm wondering since it's paid off they feel they don't need to fulfill the order? Every time I call to see where the parts are they have to redo the whole order again. I know I can easily buy them myself but, we spent a pretty penny here and why can't they honor what was missing?
Great service. Got exactly what the wife and I wanted for a more than a fair price.
Stella Peralta got my groove back!!! She helped me find and purchase my first and perfect couch for my first home. Despite my hesitation, she made me feel very comfortable and a happy buyer :))
I’m completely disappointed in this company and store. Take your business elsewhere. That extended warranty insurance is complete B.S my love seat started bubbling and peeling after a little over a year and when submitted a warranty claim it was denied. Not to mention they take foreveeeeeer to get back to you. When I purchased the extended warranty the sales guy told me EVERYTHING would be covered and of course it’s NOT! All the sales manager (Martha) did is send me a B.S warranty brochure on what’s covered or not! Didn’t bother to call me or hear me out or NOTHING horrible experience here!!!!!!
Great looking furniture, great pricing, and great service!
Our salesperson Adriana, was very helpful and worked with us to stay in our budget. She allowed us to have time to think things over and come back, not pressuring us to buy. Appreciate her professionalism.
Great customer service James and Taji were amazing very friendly and helpful! Great customer service!!! Thank you guys
Recently went shopping for some new couches for our house. We were helped by Stella who was super patient with us and answered all of our questions about certain items in the store. It was a great shopping experience. We will definitely be coming back in the future for more furniture.
Kevin was great! Extremely knowledgeable and helpful!
Very great service Adrian Soria was the best. Explained everything thing by the book very pleased with my purchase!!
My family and I had the greatest experience with Sue! She is the absolute most patient woman I've ever met. Sue helped us furnish our entire house because we decided to start fresh when we moved into our new home. From colors to style options, we couldn't of done it without Sue! Our house is cozy and we absolutely love our new furniture! Sue is genuinely such a nice person who had our best interest at heart, we are so blessed to have come across her when buying our furniture, she is a life saver! Thank you Ashley furniture store and thank you Sue!
Sal is super helpful and conveniently quick! Such a nice guy, very smooth talking. 😄 He made the experience very delightful and not overbearing! Ask for Sal guys!!
I was able to purchase my bedroom furniture from here and I was taken care of by James and Taji. They had incredible customer service and went above and beyond to ensure customer satisfaction.
This was my best and 1st time financing ever, make sure you ask to speak with Zahra she will take care of you and your family remember it’s your body listen to it. Thank you Zahra.
They delivered everything but 1 item. Was told that this item would have to be picked up in store. When I finally got a chance to pick up the item a few months later, customer service told me that the item was already picked up and even provided me with a date that the item was picked up. I never picked up the item till now. Was waiting for a few when all of a sudden they brought me the item that I never picked up. thanks
Stella, very helpful and pleasant. My mom didn’t think she was going to find what she wanted but Stella helped her dreams come true. Thank you Stella!
Ms. Sutton was excellent at showing me sofa sleepers that would accommodate the room I wanted to put it in. She was patient, listened to my needs and was knowledgeable of the various sofa sleepers and materials that they came in. With her assistance I purchased a queen sofa sleeper with beautiful through pillows. I was very satisfied with the help and assistance she provided. It made it easy for me to make a decision on my purchase. I would highly suggest that you ask for Ms. Sutton if you visit Ashley’s in Long Beach Town Center. She’s the best.. Thank you Ms. Sutton for you assistance. I’m sure I’ll enjoy my purchase.
Ashley furniture got everything you need if not in store they can order it
Very friendly staff who are willing to give you as much time as you need to look around and discuss options.
Stella was amazing and everything helpful
Stella at Long Beach was very nice. She was not pushy like some other sales agents there. She listened to our concerns, and also helped us by giving us ideas. At the end we ordered what we liked and she helped us price match it as well without any hassle. Stella is someone that we would work with again for our future needs.
Ashely furniture at Long Beach Carson. Ave have the worst service they promise you discount and some money back for your purchase and isn’t true I won’t ever buy anything there and please people do not go there they lie they also said the service cleaning is including and when u need to get in touch no one help you -F bad fail
Stella help me with my bedroom set, she is friendly patience I will recommend you go to Ashely store and ask for Stella
No complaints about this place at all Grate customer service fast i love it Thank you for everything 🙏🙏🙏🙏 Alex and Marcelo you guys are amazing and the call center for a quick respond
Horrific customer service! My husband and I bought an entire living room set from Ashley's less than a year ago and purchased the protection plan for it. We were told by the sales associate that cleaning was included, which is the only reason we purchased it. Not only is cleaning NOT INCLUDED (not even if you do have a stain, they only clean the stain and that is it, again not what we were told), but also, you have to call within a certain number of days to request cleaning for a stain. Both of these things WERE NOT told to us when we bought the protection plan, the sales associate lied to us just to make a sale. When I called to speak with a manager about this obvious misrepresentation of their product just to make a sale, the customer service representative refused to let me speak with a manager at all, simply saying "No." Absolutely appalled by this behavior, it is obvious that Ashely's only cares about making sales and not about making customers happy. My husband and I will NEVER be shopping at Ashely's ever again.
Ok so definitely their expertise in desks needs a lot of work. Not only did it take 6 months to get delivered. The gave jt to me in pieces so that we would have to bio fit ourselves. Okay I accepted that, but now come to find out the instructions were terrible and there were errors on some of the measurements they put together. It was not great. One last thing, they called me in to sign some papers again because it had been 6 months. I go in and the lady who first attended me was just confused like I guess it was her first day or something. So then they had us wait for like 30 min and finally they got the printer to work I guess ? Idk but it seems like staff needs training there. But anyways, the services needs a lot of work and I wouldn’t recommend buying a desk from this company.
Do not buy any extra care anything/extended warranty. they ripped me off its a fake company they will not answer your phone calls only if you need new coverage I tried for months until i told ashleys for my money back and threatened to sue an i finally got it. Do not trust them. Just a warning.
(Translated by Google) Stella thank you very much for being so kind, excellent attention and a very good person, you helped us for the credit and gave us excellent discounts (Original) Stella muchas gracias por ser tan gentil, excelente atención y muy buena persona, nos ayudaste para el creído y nos diste excelentes descuentos
Stella was wonderful! Great service! 5 star employee! I appreciate her honesty and help in finding us the right bed frame
Taji is the absolute best! You have to see her if you go to Ashley Furniture. She was extremely helpful and a pleasure to work with!
Customer service after purchase is not first-class customer service. Hopefully there will be a change for consistency in taking care of the customer throughout the Ashley Home Store experience.
Good quality furniture, Worth the extra bucks
Something shady is going on. I shopped online and placed items in my cart. When I went to the store they were going to charge me a lot more! So beware of this. Then once I got them to price match and left, they called me to say they charged me too little and now delivery would be three months out. Not cool!
JR and customer service were great. I was told my original order was on backorder until July 24th 3 weeks after original delivery date but they helped me find something in it's place for the original delivery date.
On May 12, 2022, I purchased the RECT Dining Room Counter Table with the upholstered barstool and the Double Counter Upholstered Bench. I needed something that would accommodate my son who was recovering from a car accident that required an extensive hospital stay, as well as my nephew who has a disability. I made the $2,112.17 purchase, warranty included, as an investment that would accommodate the needs to bring my family together over a meal. I would have loved to say that the experience was pleasant, but I cannot. I received a partial delivery on May 14, 2022. My bench never delivered. Then shortly after the delivery of the table defects were found. As per my May 15th notification to Ashley Furniture, the table was chipped. This was compliant to your required 72 hour deadline for reporting damage. Yes, my $2,000 table was damaged. I wanted it to be exchanged for a new, undamaged replacement, but Ashley Furniture said their Technician would first need to inspect the damage for possible repairs. The Tech came out, sanded the area, and painted the flaw. This I learned was an ineffective, temporary fix. In a month’s time the painted area has lost its coloring, fading and becoming an eye-sore. I have also noticed that the fake wood finish has an unsmooth surface that catches the fibers of a cloth when wiping it down for cleaning. I’m exhausted from my several attempts to make this right. I have tried several times to contact management on the store level. I feel like I’m getting the run-around. I want to close this chapter of my life. My experience with Ashley Furniture has not been a pleasant one. I would like to sever our relationship, receive a full refund, and part ways.
Bought our mattress and sofa a few months back. Went back for Black Friday advertising and can’t wait to get my items. Always have a great experience. Sue is absolutely patient and so friendly and so is the manager Martha. Thank you once again to Sue for making my purchase flexible and thank you for being so friendly.
Sue was very helpful and nice. She is an expert.
Minority/Hispanic people please don't go to this store manager and his assistant were and are very rude and uneducated, the sales reps are nice with customers very courteous, but this manager and his female assistance treat his sales reps like second class citizens, he treated my wife and I very very bad! he was arguing with me about a sale and said this is not walmart then he started screaming at me and said get out of my store, unbelievable!!! My daughter was scared and my wife was very disappointed on how he treated us and the sales reps.
Very happy with our sofas. Stella was very helpful and guided us to a good purchase. They were delivered earlier than the delivery date. Highly recommended.
Greatest furniture customer service in the industry bar none! Delivery procedures are on point. Only knock i have is sometimes items are sold out and back orders can run up to 3 months at a time.
Can't find my original post but BEWARE!!! AVOID AT ALL COSTS! This store anyway. The other Ashley store I have been too was sooo much better. I will be reporting them to the Better Business Bureau and I would suggest anyone that has had an issue do the same. Husband and I have gotten the run around and no one has reached out to solve our issue. Check the statement today and there is something super fishy about how much we still owe. We were supposed to receive our mattress and bed frame, we only received the mattress and the foundation boards as we were informed the day of delivery that our whole order wasn't going to ship. We waited for that specific delivery date as they guaranteed our whole order would be delivered. Super dissapointing and just avoid at all costs.
DO NOT BUY A MATTRESS HERE. Despite what their online policy is, they will not honor the "MATTRESS HAPPINESS SLEEP GUARANTEE" in store. I told the sales rep this wasn't the bed I was expecting 5 min after delivery, and she was told to tell me her manager denied the issue, as it becomes unhygienic. I completely understand if it was days, but 5 min after delivery??? Now, I am stuck with an uncomfortable bed that will be causing me back pain. This particular store prioritizes commission over customer needs and satisfaction. You are better off going to a company like Mattress Firm, Costco, Casper, etc, as all these companies have 90-100 night risk free trial and will take the bed back if you're not satisfied with it. SUPER Disappointed and will never purchase anything from Ashley in the future.
Good low pressure fast service .
Good location. People are friendly. They are willing to negotiate a bit. But they are sneaky. Make sure they breakdown everything you are purchasing. Ask lots of questions on warranty, coverage, and charges. They are sneaky. Once you make your $6,000 purchase and sign. Your stuck. No exchange. No negotiations. That little piggy laughs all the way to the bank. Good luck.
I bought a Tempur-Pedic hybrid matress with Ergo base on Saturday. Stella made it a wonderful experience. She let me take my time trying out the different models and was never pushy. She was very knowledgeable about the different options and helped me find the perfect mattress.
Great experience
Always buy my furniture at Ashley's! The quality is great, I've had some pieces for many years. Antonio the sales manager was such a great help here at the long Beach store. He listened to all my needs and made sure I walked out with everything I wanted at the best price! Highly recommend
Taji helped me today. She helped us with our purchase of a new bed. Very patient with my pregnant wife and child who is full of love and energy. She wasn't pushy, was very helpful. Of all of the possible people there, I am glad she was the one to help us.
Stella was the sweetest sales representative I ever met ! This was my first adult purchase and she gave me the best deals and made my experience easy ! Please ask for her when you come to the Long Beach location she’ll make you laugh .
Came to Ashley’s at Long Beach and was assisted by Richard M. As soon as we entered the store. Great service overall.
I would Like to thank Richard M for helping me find the perfect bedroom set i wanted.He was very kind and helpful and made us leave Asheyls happy Thank you Richard 😁 i would recommend this place!!
I just purchased a new sofa set and tables it was a great experience and Richard helped me out with everything!
Richard M was amazing he helped us with all demands and requests he was great! I love him will definitely be coming back!
Stella was super amazing. She went the extra mile to make sure I was satisfied when making a big purchase. I recommend Stella if coming to purchase anything from Ashley Furniture. She was outstanding and patient with me. Thank you for your excellent service.
I had the best experience at Ashley's thanks to the amazing service of Stella. She took her time, getting the most discounts, assisted us when looking the best furniture for our new place. Thank you Stella. I highly recommend her!
Stella is the best associate there, she hooked it up big time.
Richard Marenco did an amazing job helping us, thank you Richard for everything 😜
(Translated by Google) Richard M, thank you very much, you helped me with my purchase, you were very kind and patient to answer all my questions, thank you (Original) Richard M muchas gracias me ayudó con mi compra fue muy amable y paciente para resolver todas mis dudas gracias
Richard is the guy to go to! He gets in trouble for getting his customers steep discounts! Shaved off over $1K off the bedroom set of my dreams and two lamps at $169 for $50!! And with 60 month interest free financing, I’m now the happy owner of a new bedroom set ❤️💐
Richard did an amazing job assisting us with our new mattress purchase. He went above and beyond to get us the best deal.
I have had the worst customer service for the products purchased. I was told items were insured and filing a claim would be easy. I have filed a claims for the tables and chairs I bought a couple of times because they are damaged and have gotten the run around. I have been told the claim has been approved then it has been denied. They are now telling me that I have to keep the table thay was damaged and regional is denying it. I have been on hold over 3 hrs eachtime I call to speak to someone. I have had techs come in to see the items and who have agreed the items are damaged yet the claims are denied and I have had the items for less than a month. I have called the store as well and no answer I have called th representative who sold me the items and told me to call him with any issues with no luck either. Has been the worst experience ever .
I met Zahra and she was soooo helpful! She gave me the best deals and was so nice! Please tell her liz referred you and you won’t be disappointed!!
Richard M. was very patient and helpful!
Richard M. was exceptional! He was so thorough and helpful. He explained everything in detail and our furniture buying experience was seamless. It was such a pleasure meeting and getting help from Richard.✨🙌🏾
Came to Ashley’s in Long Beach and Richard M. made the experience an amazing one. When everyone just kept looking at us he actually helped and seemed to truly understand what I was looking for. Thank you Richard for making everything so easy and comfortable for us!
We just purchased our sofa set at Ashley’s in Long Beach. Our sales rep Richard Marenco was absolutely amazing! He definitely provided excellent customer service. We highly recommend him! He is our go-to guy for all our furniture needs. Looking forward to coming back to see him when we get ready to purchase our dining set!! Thanks Richard for great care and customer service. See you soon
Ok, Matt was very helpful.
I came in with my Mom and met with Richard M. He went out of his way to assist us. My Mom changed her mind back and forth many times but Richard M. was sooo patient with her. It made our shopping experience absolutely wonderful. She received her sectional today and she is thrilled! Thank you again Richard M.!!
Our sales representative Zahara is very helpful always, we’ve furnished 5 houses with Ashley’s furniture Long Beach and we get great deals and advice
Excellent service from Robert. He understood I couldn't make any purchases until I got home to make sure the colors would work out.
Upon arrival to Ashley Furniture store 7410 Carson Blvd. Long Beach, CA, I was greeted by Kyle Donoven, super kind, friendly, and big smile. He answered all of my questions, provided suggestive options, and presented himself as a top notch salesman. My friend Sam and I were truly impressed by his outstanding customer service, knowledge, and positive attitude. I went back and ended up purchasing my sofa that I truly am looking forward to enjoying. Again, with the assistance of Kyle Donoven, he exceeded all of my expectations and the purchase process went very well. A brilliant young man who truly knows how to take care of his customers by going above and beyond. His professional attitude I see bigger and better to be presented to Kyle. I wish there were more sales people like Kyle Donoven. Ashley Furniture your lucky to have such a talent young man. Wishing you all the success in your career, thank you again. Lisa F.
Check other stores first.
Great service I received the minute I got into the store- ZAHRA was very helpful and listening to my needs- she helped greatly and took her time showing me what are my options because I was unsure which mattress is better for me- she was so good by providing information about great deals they are offering at the time which made me buy sofa of top of buying great mattress — Thank you Zahra
Zahra helped me made so easy for me to pick up the right furniture I want to thank her for her best service and her patience she was very professional definitely going back .
If you ever come to Ashley’s furniture in the Long Beach location , don’t hesitate to ask for the best Richard M. He did an amazing job, very professional & super nice . you will definitely leave satisfied:)
Great service from Richard / Ricardo M! Really made sure I would be satisfied with my furniture! 10/10
(Translated by Google) Good service. Estella helped them well to get a bedroom for my daughter (Original) Buen servicio. Estella los ayudó bien agarrar una recámara para mi hija
Estella really helped me out with qualifying for a mattress, bed frame and two side tables. This was an excellent service.
Excellent service, Estalla helped us out big time. She is an amazing employee.
AHLEY IS THE WORSE PLACE TO PURCHASE FROM. I WISH I COULD JUST DUMP MY FURNITURE TO THE STORE. THE WORSE CUSTOMER SERVICE The worse experience I have ever had with anything I have ever purchased. I purchased over $15,000 in furniture and every single deliver and piece of furniture had an issue. Every time I tried contacting Ashley store it went to corporate and it took hours for them to answer and the. When they did they were all people who didn’t even know how to speak or had no idea what to do. It’s been a nightmare. I have requested for a supervisor to contact me and it’s impossible. I purchased the first week of January and I’m still waiting for my replacements. These are just pictures of the dinning table they broke while building and repaired and thought I should keep it. I called and finally got helped and they should be replacing it of course another couple months. My bedroom set they sent king and call king pieces so now I have been waiting again over a month. When they delivered my daughters bedroom the delivery guys banged the bed on my new wall and dented it and damaged my daughters bed. Ashley hasn’t done a thing to compensate me for the damages and all my struggles. SO DISAPPOINTED
Worst shopping experience ever! They sent us wrong size of box spring and when we called them they said don’t return bedding items. It didn’t fit the mattress we bought from them so how is it our fault? Upon insistence they sent a technician look at it who also said we should return it. We call the store and asked to speak to the manager because the call representative wouldn’t accept the return and they said manager is in the meeting and will call back! Never got a call. Called them again and guess what manager was in a meeting, third time called and manager is in a meeting again! This time we decided to stay on the line, they had us wait for 2 hours and the line got disconnected!!!!! Called 4th time and guess what! Manager in a meeting! What world issues are these managers resolving in those meetings. This has been a horrible experience for me and I will make sure to never ever go to Ashley’s again and will never have any of my friends (in 30’s who are starting to purchase houses) and family to ever shop there. What a fraud of an organization. They wouldn’t take back a brand new box spring that came from them with their mattress but in a wrong size!!!!
Excellent service from Ricardo M. sales was quick. Very friendly. Thank you.
Richard was great! Great customer service
I was assisted by Richard M. He was personable, knew what I wanted and showed me different styles. He was super knowledgeable of the equipment and gave me outstanding customer service. I will say do this store had way too many sales people standing around unmotivated to get a sale. We knew what we where looking for since the day before we had came around but, nobody really said much or went up to us. Luckily Richard greeted us the next day we came since we where determined to get a new couch. Richard would definitely assist my family and friends for our future furniture needs.
Hands down the best customer service I’ve ever got! Thank you Richard for your help in my purchase! Trust me guys this is your guy that will help you out and won’t ignore you when you have questions!
My family and I had a great experience at Ashley. We were looking for a new couch, and Sue helped us pick the one that works best for our house. Sue was so patient with us as we changed our minds several times. And it was so good to know that she was there to help us make the best decision for us. If you’re looking for new furniture, go to Ashley and ask for Sue.
Richard M, was so helpful in looking out for a set of seats I want. So patient, professional and accommodating.
Beyond disappointed! So my husband and I purchased a complete bedroom set, art piece and a bookshelf. When asked by the representative if I wanted furniture protection in declined. Then right before she totaled everything up stop and said “let me go ask my manager if we can give you the furniture protection for free because of the amount you are spending.” She comes back and said “he approved it,” she gave us our total, we paid the full payment in cash and we were good to go! So we thought! I get home and check my receipt with in detail only to find she indeed charged me for the protection plan! I and my husband calculated the items numerous times before I called and sure enough she charged use $749.99. I called the store and the manager gave me a lame excuse backing in rep. Therefore I marched myself back to the store and got a full refund!! Their actions were very deceptive and dishonest!
I love our new sectional thanks to Stella Peralta She knew a lot and helped us out and we picked out our sectional and a center table and my living room looks great I will be back. If you’re looking for a new bedroom set living room set kitchen set ask for Stella.
Very helpful staff
The only reason I gave them 2 stars and not one or none is because I did receive great help certain employees at this location. We were being attended by Ricardo M (very attentive and polite) everything was going well. He was explaining certain discounts and he said he would do what he could, before he even got a chance to ask a certain “Antonio, Anthony, tony” decided to grab the iPad from the employee and make corrections. He began to scold him in a non discreet manner continuing to tell him “are you crazy? NO WAY, uh uh. I don’t think so. Start this all over now”. It became very awkward so I decided to intervene, I said I understand somethings can and can’t be done but that’s not necessary, to do to that in front of us. Tony says he’s a 30 day employee, don’t take his word rolling his eyes laughing. That is not how you speak to people. He begins to berate me and spoke to me like a child. Calling me “love” sarcastically VARIOUS TIMES. I told him “sir I am not your friend, it is disrespectful. Mam or Miss anything other than that”. He continues to speak to me without looking at me, directly looking down at the iPad and talking to me with his hands. “Tony” says well I don’t know you that’s why I used that term and I told him with more reason he should be respectful. The disrespect continues by not speaking to me directly only speaking to my mother in law (the furniture was for me, a gift from her) He says ANYWAY, rolls his eyes and speaks directly to my mother in law. I tell him the furniture is for me and CONTINUES to ignore me rolls his eyes constantly. I pull up yelp and show my MIL, whispering about their 2 star rating and complaints regarding “tony” HE EAVESDROPS AND CORRECTS ME AND SAYS ITS ANTHONY. At this point I call the West Covina location and decided to do business with them. And let me tell you, a world of difference. I live in Downey and if I’m willing to drive to West Covina during rush hour, that should tell you how horrible the Long Beach location is being handled by that man. Just look up their yelp reviews. I feel bad for the good natured employees just trying to do their job, like poor Ricardo who lost a sale because of bad management. Shout out to West Covina who really is amazing, great employees, great atmosphere and MANAGEMENT. SORRY FOR THE ESSAY.
We had a great experience at Ashley’s. Our salesman Richard M. Was ver helpful and knowledgeable, he got us the best price on all of our furniture, we’ll definitely come back and do business with Richard. Go see Richard M. For the absolute best deal.
Richard M. was an amazing sales rep! He helped me pick out the perfect furniture piece for my new home. That above was my original review. I bought a small cabinet that was supposed to be delivered 2 weeks after I purchased. The day that it was supposed to be delivered I hadn’t received a time frame so I called customer service and informed me that mt item had been on back order for 3 months. I was upset as I was told otherwise and nobody called to inform me. To top it off I had to drive all the way back to the location to be reimbursed as I had paid with a gift card. This place is a joke.
Thank you Long Beach, CA. Sales Rep. Sal Gutierrez for helping us find the perfect mattress to meet our sleeping needs. The quick delivery schedule you provided us was also perfect. This now adds another Ashley Furniture item to happy home. Sincerely; Mr & Mrs. Pope
Juaquin did a great job he was informative but didn’t pressure us into making the wrong decision for our family. Came home excited for our new piece of furniture to be delivered in record time.
Stella is the best!! Amazing customer service and so helpful. Not at all pushy and has been with the company for 11 years so she's full of information, very knowledgeable. If you are in need of furniture or mattresses, etc I would highly recommend Ashley Furniture in Long Beach Town Center. Always ask for Stella!
IF YOU'RE LOOKING FOR NICE FURNITURE, I WOULD SUGGEST YOU GO TO ASHLEY'S, NOW, REGARDING THEIR RETURN POLICY, IT SUCKS. MY SISTER BOUGHT TWO LAMPS AND WHEN THEY WERE DELIVERED, THEY WERE NOT WHAT SHE ORDERED, WHEN TRYING TO RETURN THEM, THEY GAVE HER A HARD TIME, SAYING, ONCE YOU RECEIVE THEM THEY ARE NOT RETURNABLE, SHE DIDN'T GIVE IN TO THEIR POLICY, AND EVENTUALLY HER MONEY WAS REFUNDED. SO BE CAREFUL WHEN YOU RECEIVE A DELIVERY, IT MAY NOT BE RETURNABLE
Just went in to look at a sectional, had no intention of purchasing. Jose the sales rep. allowed us too look around with no pressure. Could not walk away from the deal . Great service, fantastic selection, unbelievable prices. If you're buying furniture check out Ashley you won't regret it.
Stella was wonderful, we recommend her to our friends and family. She is very knowledgable, best on the floor
Jose is really a nice guy. He can help you find the required furniture and will provide huge discount. Cool guy.
Dhaval Kapadia at Ashley furniture was amazing. He spent hours with us and patiently guided us to buy the right sofas for our home. He wasn’t pushing us to make a bad decision & only wanted the best for us. He sincerely worked with us. I can’t thank him enough. I really enjoyed working with him. I highly recommend him at Ashley furniture, Long Beach.
(Translated by Google) Estela Peralta is a wonderful person in her work, she has patience and professionalism in her work, I went for a purchase and she told me about the good specials that Ashley has, very kind Ashley, and I ended up buying something that I wanted for years and left Happy I recommend them with all co-bail. (Original) Estela Peralta es una persona maravillosa en su trabajo tiene la paciencia y la profecionalidad en su trabajo yo iva por una compra y ella me hablo de las buenas especiales que tiene ña toenda Ashley muy amable y yo termone comprando algo que decea de hace años y sali feliz se los recomiendo con toda co fianza.
I was helped by Stella, who was marvelous and patient in helping me pick out furniture for my new apartment. Because of all of the help I am so excited to move in and get started! I feel very lucky to have such consistent help from Stella and Albert.
Met Stella today at Ashley Long Beach. Stella is a very professional sales lady. She’s patient, knowledgeable, and very understanding. Stella is one of the few sales people that doesn’t push you into buying and makes you feel comfortable in making such important decisions when it comes to buying furnitures giving you privacy and space. At the same time she completed all the paperwork in a timely manner. Stella speaks English and Spanish. I truly recommend Stella to anyone and everyone.
Had what we wanted. Quick delivery
April was very gracious, and helpful.
Stella was really helpful and nice.
Fantastic service and easy process to get a new couch
2.9.22 - Long Beach, California location. Bed arrived broken and was sent back. When I found out the bed was back-ordered to an unacceptable date for me, I tried cancelling the order but they would not reimburse my delivery/set-up fee which was $229. They said because they delivered and "set up" the mattress, they would not reimburse me for delivery. They also charged me twice for the California Mattress Disposal fee when I only had a mattress, not a box spring. I asked to speak to a manager and I was told they were in a meeting. The customer service girl then hung up on me. Just as a side note, they add the delivery fee to the order before they tax you, so when I say they wouldn't reimburse the delivery fee of $229, they also didn't reimburse me the tax on that of 10.25%. The salesperson was amazing but the customer service was as poor as it gets. Imagine getting hung up on. Unbelievable.
(Translated by Google) The worst experience we have had has changed the delivery date in 4 ovations and when you try to talk to the manager they deny it all the time specifically the Long Beach CA store personally I do not recommend it nor will I buy there again (Original) La peor experiencia que hemos tenido nos an cambiado la fecha de entrega en 4 ovaciones y cuando tratas de hablar con el gerente lo niegan todo el tiempo específicamente la tienda de Long Beach CA en lo personal no la recomiendo ni vuelvo a compar ahi
BAD store service BAD delivery and installation service. BAD warranty service. BAD quality in the furniture.
Stella Peralta is awesome! Make sure to see her when you come into Ashleys homestore in Long Beach. Great customer service. Helped us pick out our new furniture and walked us through many options!
Stella Peralta gave me the deal of a lifetime. I saved hundreds of dollars. The product was really nice and classy
Stella gave me good service, I recommend to my friends and family
Milad was awesome! We were shopping for a sectional and I showed him one we seen online and he helped us and guided us in the very easy process. He was very attentive as to what we wanted and our budget..
We have Stella is a very good seller!!we love her and we will recommend to friends and family!!!
Went to Ashley Homestore in Long Beach, CA. Had a great experience with Patty L., she made it a great experience! We are excited to be getting our new furniture delivered soon!
Stella Peralta was an amazing and excellent sales person. Ask for stella she will take care of you!
(Translated by Google) Very satisfied with the purchase and excellent service the girl who attended us very kind super attentive super cute, very nice thank you very much estella peralta for all your attention...😊😊 (Original) Muy satisfechos con la compra y excelente servicio la chica que nos atendió muy amable súper atenta súper linda, muy agradable muchas gracias estella peralta por todas tus atenciones…😊😊
Customer service leaves much to be desired...Over priced for the quality of the furniture
Taji was extremely helpful with my bed purchase! She was able to answer all of my questions. She gave me the space to look around by myself instead of "hovering" like some salespeople I have encountered. I really appreciate that! She was available for more information and knowledgeable about the pieces. I would highly recommend finding her when you visit the store!
Found a good selection of items for several rooms in our house. Adrian was extremely helpful and patient while we criss crossed the store finding things that would work with our existing furniture.
Stella is amazing, she helped me pick the the perfect couch and bedroom set for my house. I highly recommend her to anyone.
Stella Peralta was amazing. Very helpful and kind. She answered all my questions and showed us many options. We will definitely return and ask for Stella!!
DO NOT purchase from this company I waited half a year for furniture that never arrived. And it was even more of a hassle to cancel my order and get a refund. Not to mention worst customer service. Theirfs is what they are
Taji is wonderful to work with. Very knowledgeable, honest, and patient. We told her our must haves and she showed us everything on the floor that matched our needs. She understood that we were buying furniture and had a lot of questions about each item we saw. We’re comfortable with our purchase, because she was straightforward with her answers and recommendations.
I had a great experience purchasing mattresses at Ashelys because of the EXCELLENT assistance of Robert. He is the best! His customer service is outstanding. I hadn't been to Ashelys in years because of the contrary, but Robert turned that all around.
My experience at Ashley was awesome. Person who help us was Taji and she was amazing, very helpful and patient with us. She wasn't pushy which I loved because I was able to browse with no pressure of buying. She definitely made my purchase fun!! Thanks Taji!
Worse customer service experience ever. Do not buy from them. Tony, the manager interrupted me from across the room. We paid full price for a couch that was supposed to be delivered on December 22nd. They left us a voicemail stating that the delivery would be delayed until January/February. When we called customer service, they stated that we can get a refund. However, it will take 7-10 business days to receive the refund. Since we did not have a couch, we chose to go inside the Long Beach Ashley location to discuss our options. The customer service agent provided us options. However, after reading other reviews, I preferred to cut our losses. I began to explain how my wife was told that the refund would take 7-10 business days. Out of no where, the manager Tony seated several chairs away interrupted me. In a loud defensive tone, he proceeded to argue that the refund would take 3-5 days. His behavior was off base and unnecessary. It was very upsetting. At that point we chose to take our business elsewhere. Ashley’s information is inconsistent. And their customer service is awful.
Our sales person was very knowledgeable. We bought the recliner we had seen online. We got in and out in far less than an hour and delivery was set for 2 days later. So happy I could get my recliner before Christmas..
I walked In and was greeted instantly. I had one on one attention the WHOLE time. Our rep didn’t leave our side and answered every question. I showed her pictures of what I was looking for and she knew her inventory and was able to walk me to things similar to my pictures. The stuff I wanted was actually in stock which was a miracle cause I have been looking at a lot of different places and no one has what I like in stock.
Good selection, good prices and good customer service
From the beginning, Sal was extremely helpful! Letting us know that there was a 55% off sale going on he let us roam around to find what we needed. He kept on checking in with us to make sure we were doing good. He answered all of our questions and kept checking in on us even though we were spending way too long being indecisive on which sofa to get. Once we made our selection he was fast on getting the deal done! We greatly appreciated how kind and helpful he was throughout this entire experience! Would definitely come back again for sure!
0 stars. By far the worst experience. Most expensive purchase I regret buying. They do not comply with their cushions warranty. Our couch didn’t even last the year. Cushions now uncomfortable and looks ugly. Horrible quality. We tried to use our warranty and you never got it. Worst service . Never buying here again.
Buyers beware, I was shopping about a month ago. I saw a 3 piece coffee table price at around $260 for center table and the 2 side tables. I went there on Saturday Nov 27 and they're having a 55% off everything, wow jackpot, I go to get my coffee tables and now the sticker price is at around $650 for the 3pieces, minus the 55% off total around $300 bucks. That's how they get you, first they jack up the price alot minus some discount they still get what they ask for plus some, you leave happy thinking you got a deal. I went online straight to their website and bought it for $240 for all 3 pieces plus free delivery. Do some research before you buy, if it's to good to be true then it's not true.
Our sales associate, David Jenkins, was helpful and patient. Overall, we were pleased with the variety of furniture, and after visiting several different furniture stores, finally found a living room set at Ashley that suits our taste.
Patients. Helped me pick the sectional I wanted by giving information I liked after sitting on many different sectionals.
Very limited selection of bedroom furniture. Most styles on the showroom floor were very non traditional. Also, the floor models looked pretty beat up. Doesn't speak well of the quality of the product if they are scarred, marred and dirty looking and have never even been used.
Stella was very helpful. She answered all the questions we had with patience.
(Translated by Google) Thank you very much STELLA …… .for your super help when buying our sofa. You are very special . Attentive Nice . And everything beautiful that one can tell you. It looks like you enjoy your work. That you distinguish yourself among other workers. We will gladly recommend you and come back to buy in the future. THANK YOU VERY MUCH FOR ALL YOUR HELP 😀 (Original) Muchísimas gracias STELLA …….por tu súper ayuda a la hora de comprar nuestros sofáces . Eres muy especial . Atenta . Amable . Y todo lo bonito que uno puede decirte . Se mira que disfrutas tu trabajo . Que te distingues entre otros trabajadores . Con mucho gusto te recomendaremos y regresaríamos de nuevo a comprar en el futuro . MUCHÍSIMAS GRACIAS POR TODA TU AYUDA 😀
Worst shopping experience ever! I went into the showroom and picked out a few pieces for my new apartment. The shopping experience was great. Everything to follow was NOT! I paid for the enhanced delivery service and when the delivery people arrived they stated it was too big for the elevator and wouldn't bring the item up the stairs. Understandable. They then put me on the phone with an Ashley customer service rep who reassured me I would be refunded for the items. It has been over two months and still no refund. I've spent hours calling customer service and even went into the store. NO RESOLUTION. They say they keep opening cases. I even purchased a different sofa from them to replace the first one, which I got and love. Really disappointed. I will be filing a claim with my credit card company. They literally are holding money from me for services I never received.
Terrible customer service , dirty store , selection was terrible , parking lot was the worst same with parking . You must wear a mask to what a joke. Went to 5 furniture stores that day within a mile no masks required anywhere else... Definitely never go back and don't recommend to anyone.
Jose, the salesman from Ashley's Furniture at Long Beach towncenter was very helpful & informative. I went in to purchase a new bedroom set & left with everything I needed to furnish my home. He took the time to answer all my questions & made sure everything I wanted was in stock & would be delivered by the date I wanted. The delivery was very quick too!
Taji was very helpful. She gave us good insights and honest opinions which we appreciate. It was a smooth and exciting purchase of furniture for our new home. Thank you
The only reason why I am giving this location a two star is because the lack of communication, horrible customer service, and refund process. I refused partial of my delivery due to items being damaged. I had to go to the store three times and keep on calling in order for me to get back my money for items I refused on delivery day. Had to wait approximately a month? For “refund” to get approved?? And because I insisted other wise I wouldn’t had gotten my money back for something I didn’t buy. Never coming back again. ✌🏽 Ps. Still waiting for my refund and it’s been a month now…..
Bad experience! Were told they would price match chairs then took it back when we arrived Salesperson Zahra then said they would make it up to us by providing $200 in store credit but failed to communicate that would only apply if we had chairs delivered and assembled. Frustrating, unprofessional service. After everything, they again offered the store credit if we reinstated the delivery which would have cost more than what they originally manipulated us into. Awful experience
I don't like to give bad reviews but this store deserves it. I really had and I am still having a bad experience with this store full of incompetent people. I ordered a dining table on October 15th the salesman told me that it was on stock and I will receive it on the 18th I requested the day off to wait for my dinning set to get delivered, I waited a whole day and nothing not even a phone call to give me the status of my delivery. So After wasting my entire day at home waiting for a delivery that never arrived , I decided to visited Asley and asked them what had happened with my delivery they told me that my delivery will take up to a week to get to my home because they used a third party to delivered the stuff. So eventually a got the table wich was broken, so I went back to the store and let them know the problem, what they told me was that they were going to open a claim and in two days someone will contacted me but no one had contacted me so far and today is the 22nd of
If I could rate 0 stars I will do it . The sales persons never tell you the truth at the time of selling they just want to get their money they do not care about customers satisfaction. The sales persons rols me ,, if you are not happy with your delivery do not sign anything as received and the guys just took pictures of furniture , immediately after delivery I went to the store to speak ti the supervisor of the store and explained that my dining table was not the same color and aslo it is too weak. I just wanted to get something stronger not even return it. But THEY DIDN'T CARE ABOUT CUSTOMERS THEY DIDN'T HELP ME.
Arrived at Ashley's HomeStore looking for a twin size bed for my daughter, I was here about 7yrs ago with great service then. Hoping to follow up with the same expectation's, and thanks to Bill every thing worked out. Bill was friendly and knowledgeable not aggressive, in and out in a timely matter.
I spoke with two separate people who had no idea how their own system worked. Raul found the sofa I wanted in their inventory when others at other stores couldnt and now my couch will be arriving the 14th of October nstead of December. Great store and Raul was great.
Joaquin Benavides was well spoken and extremely helpful. He was not in a rush and explained the ideam very well. Job well done
I wish I never pues hard from here. I strongly don’t recommend purchasing from here. The more I read the reviews the more I wish I would have followed my first mind. My visit to the store felt like I was being scammed. I told the sales rep the sofa I wanted and she gave pricing not based off the price shown but the Orginal pricing then upon check out there was an additional 200.00 added because she “quoted the wrong sofa price” ok understood we are human but however I see a lot of people experience the same misquote upon checkout. I will continued with the purchase and now upon delivery the incorrect sofa was being delivered. The item number was different from my paper work and No one within Ashely’s establishment can accommodate my delivery today as paid for and promised. I do not recommend purchasing from this store or establishment ever. They make mistakes and don’t take responsibility. Now I have no sofa and can’t seem to get an answer when I will have a sofa
My salesman, Sunday was so kind and provided such amazing, above and beyond customer service! He would promptly return my messages and kindly answered ALL my questions. Ask for Sunday for your next shopping experience at Ashley Furniture, Long Beach, CA.... He is thee BEST!
They do not compromise I'm very disappointed
Great selections but a little congested with people inside
We worked with Stella. My wife in store with my daughter, and myself on video chat from a hospital bed, Stella made the experience fun and pleasant. I never enjoyed shopping for furniture, but Stella made it enjoyable. I give her 10 stars. I hope Ashley realizes her value to customers. Thanks Stella!
(Translated by Google) Very expensive and not collection and quality (Original) Muy caro y no celeccion y calidad
phenomenal service
I recieved excellent customer service from Stella in the long beach store look her up she gets the job done and she's very patient I'll be back
We just left the Ashley store in Long Beach and are so happy with our mattress purchase. They had a great Labor Day weekend sale that we took advantage of. Wanted to give a big thank you to Taji. She was so helpful and patient from start to finish. She showed us many options and was very knowledgeable with her recommendations. She made the process very easy for my husband and I. We tried the same mattress at Sit and sleep but it was much cheaper at Ashley. Thank you sooooo much Taji!! We will be back soon for our next furniture purchase
I really enjoyed my shopping experience so much I came 2 days in a row. Sunday helped me and be was awesome. He was very informative and went above and beyond to get me the best deal. I was able to make 3 big purchases and after shopping around, i truly feel I got the best deal for the best quality pieces. I would definitely recommend! Ask for Sunday!!
Great 👌🏽
(Translated by Google) Stella very excellent seller excellent assistant very good prices. Very satisfied with the prices .. I recommend it to everyone (Original) stella mui exelente vendedora esxelente ayudante mui buenos precios. mui satisfaction con los precios .. la recomiendo atodos
I very upset that I did not get a curtesy call regarding delivery date change. As we all know we all have to go to work and they did not have the respect to call! When I shopped in the store I felt as if I was in a car dealership. I never knew we have to negotiate prices. It was a bit of a hassle!
Stella was really helpful. Showed us a full living room set with a good price.
Stella was a fantastic help in finding a dresser and nightstand for my room. Highly recommend her for all of your furniture needs!
We worked with with Miss Stella!! She was fantastic! Always ask for Stella! She is so sweet and helpful!! Thank you!
(Translated by Google) I take care of Stella excellent and friendly saleswoman and a good person recommended 100% (Original) Me atiendo Stella excelente vendedora y amable y buena persona recomendada al 100%
They did not care about what the customer wanted, and they tried to upsell us on just about everything. Very questionable customer service
Salesman was very informative and knows everything about the products he is selling which was great because he answered every question without hesitation and his explanations were very detailed and thorough. I really appreciated the fact that he was not pushy like so many salespeople can be; I never felt pressured or obligated to buy. He was very personable and easy to talk to and takes care of his customers above and beyond what is expected. If you plan on visiting the Ashley store in Long Beach Towne Center ask for Imon, he is the best!
The associate Kevin Johnson was very knowledgeable about the products in the store. This allowed him to connect with the customer and tailor the product (which was our couch) to our needs.
(Translated by Google) Costumer servis could not help us in a mistake that the seller who attended us did not inform us and since we did not review the receipts of the purchase, we went two days later and they said that they could not do anything. (Original) Costumer servis no nos pudo ayudar en una equivocación que no nos informo el vendedor que nos atendio y como no revisamos los recivos de la compra, fuimos dos dias despues y ellos digeron que no podian hacer nada.
I ordered small furniture and was told it would be delivered in 3-5 days and 3 weeks later and no furniture, no call or email to let me know its delayed-
50% off I found what I wanted and returned to The Orange county location for the sale, lots if staff at this location, but not helpful, some staff have poor customer service etiquette, So I went where I originally found what I wanted and got 5 star help
Aman my sales rep was Awesome!! He was so helpful & patient with me. I changed my mind so many times, he brought tables to try next to the couch, different pillows to go with the couch since the pillows that came with it were ugly. He was so nice & helpful didnt push me or rush me. When i need more furniture I definitely purchase from Aman again. Cant wait to get my couch & tables.
Great furniture but man do they breath down your neck..sells people there are way to desperate for a sale... GIVE SOME SPACE!!!
Worst customer service ever!!! Given the run around over and over again! Calls never returned or emails never returned! Constant we'll know in 24hrs etc!! NOTHING!! been a customer for 11 years and will not buy a single piece of furniture again here!
Celeste was a friendly and knowledgeable salesperson. We shopped at Ashleys, Long Beach.
Kevin was extremely helpful and patient with us today. We needed bedroom, living room and dining room furniture, but weren’t sure exactly what style we wanted. He made us laugh and was able to make the experience enjoyable ( maybe not for him! Haha). I will definitely return to him for our future purchases!!! Thank you Kevin!!!
Came in to just browse and hopefully find a couch. Bruchè helped me out with finding something in my budget and we succeeded! I’m so happy with my purchase and Bruchè’s assistance. I can’t wait to put my beautiful couch in my new home! 😇🙏🏼✨
What great service. Thank you Zee and Milad. They were so helpful and made this a great and painless process. Thanks for making my home a comfortable and beautiful space.
We were greeted by Sal and he was awesome. He showed us around, gave us options, endured our indecisiveness, and put together a great deal for us. Definitely recommend him and his manager Tony for a great customer experience! Thank you both.
The store was very clean and attractive. The salesman was very nice and professional. He was not pushy and was very helpful. His name was Robert. We are looking forward to getting our new sofa when it comes in and they deliver it to us. Thank you so much.
(Translated by Google) Little serious store (Original) Tienda poco seria
Purchased a counter bench and 3 barstools at the Long Beach location, Mabeth was the sales person that helped us, and I paid in full. I scheduled delivery for today 7/15, cancelled all the errands I'm supposed to do waiting for this delivery to happen that never did. First of all, when I made the purchase last Saturday I specifically told Mabeth to change the phone number they have on file since it no longer exist, that i even wrote the new number on the paperwork and she assured me that it will be changed otherwise I won't get the confirmation. I never received a text or email days ahead to confirm my delivery date and time for today, I called the customer service line this morning and found out that Mabeth never did changed the phone number on file, so I asked again the service rep on the phone to pls make the changes on the phone number on file so I can get notification of the delivery, even told me it will be delivered between 1 and 2 pm today. Waited till 2:30 pm no text no call, so I called the same 800 number the third time and spoke with Andrea only to tell me that there was no delivery schedule for me today that in fact they received a delivery date changed from me for 7/22 which btw I never did because they've been sending texts to the old number that no longer exist!!! So again for the 3rd time I asked Andrea to change the freaking phone number on file. This is frustrating as hell and effing ridiculous 😒😑😤. They have my email address and my husband's number as another option and yet I never received an email nor did my husband got a text from them. So now I don't have my furniture and they can't deliver today, tomorrow, or this weekend. So I end up rescheduling for delivery on 7/23. Let's see if that's gonna happen. The only reason I bought at Ashley is because Living spaces doesn't have the same furniture i wanted available. At least at Living spaces they do follow through with their delivery schedule and gives lots of confirmation ahead of schedule. If I've read all the bad reviews about how bad is Ashley furniture delivery is, I wouldn't have purchased mine here. Really bad customer service, too many run around. This will be my last purchased here. Very disappointing 😕
It was a pleasure working with Samantha . She was very attentive , listened to what I was looking for .
BEN LOPEZ is the best!!!!!!!! he helped me with picking furniture. he has great customer service skills and great experience he give the high is discount he could you should go to Long beach Ashley furniture and find Ben Lopez the Salesmen to help you his The best Salesmen EVER I RECAMEND BEN Lopez HAS A SALESMEN.
Great price, great selection, great customer service
Albert is an awesome manager.
This has been the worst experience with any retailer I have had thus far. They delivered us a broken sleeper couch. No big deal, we will just call and get it fixed, right? Wrong! Ashley furniture has made the steps of getting this resolved near impossible. It took 1 1/2 months just to get anyone out to come verify it was broken. Then another 1 month to get it fixed. (Still not fixed by the way) When I tried calling the store. It would not let me speak to an actual person. It kept redirecting me and/ or saying the location was closed during operating hours. I called from a different phone number and I got through. Only to have the phone receptionist but me on hold to speak to a manager. Waited 10 minutes then got redirected to a service survey. Asking me to rate their service, then the machine hung up on me. When I called back, again the answering service said the location is closed. This is ridiculous. I do not recommend ever buying furniture from an Asheley furniture store.
As son as I walked in I was greeted right away. Salvador Gutierrez assisted us with our shopping. He was very sweet and made sure we felt comfortable enough to shop around and show us our options. Not once did he try to deter us from purchasing. I've been to other places and because our age is assumed, we don't get the attention needed. Salvador made our experience so simple and smooth!
Bought my furniture over a month ago ! Paid in full! Was told they would arrive no later than july 5 , everytime i call they give a later date on when it will arive in the wear house! Why would anyone care when it arrives in the wearhouse ! When will it be in my house!!! Shop elsewhere unless you want to wait months to receive what you paid for !!!
Adrian was great to work with. I hope the delivery goes just as smoothly.
Sue the sales lady was so sweet and great at what she does.
Bought a recliner for Dad. Ashley had what other stores didn't as far as chairs to promote circulation.
I came here today with my wife to check out matress & bed. Stella Peralta attended to us and she was the nicest, most patient lady ever. She gave us the matress experience, pariently explained the features of the matresses. She was honest and I hightly recommend her to anyone coming into the store. Look for Stella, she will assist you patiently. She is an experienced matress professional, what can I say? She is amazing!
Horrible. Basically they lied about actually having the furniture ready to go for delivery. Then...didn't even have the professionalism to keep me updated about the product not being available. So...they get paid first and then try to purchase the furniture later on.
Really bad service it they delivered a damage furniture they no change I don’t recommend it
Matthew was very kind, professional, and great help to us deciding and processing our order. Delivery was friendly, efficient, and professional. Thanks Again!
If I could give them zero stars, I would. I purchased over $5k of furniture in January 2021 and was supposed to receive my items within a few weeks. It took months to receive PARTIAL items only to get a table that smelled like it had been freshly painted and the dinning chairs also had a toxic odor. Customer service told me I could do an even exchange only and had to keep the foul and toxic items at my home meanwhile the replacements came. It’s almost July and I have yet to receive the replacement for two more chairs. No one takes responsibility for the issues, not corporate, not the store. WORST shopping experience of my life. I would’ve been better off buying at Walmart. BE CAREFUL when the salesperson promises you a delivery date. This can change anytime without your knowledge and can take months for you to receive your order, half a year for me!!!
The customer service was just the worst. I was treated like trash because I purchased something with a gift card...
I usually try to avoid leaving bad reviews for any business but unfortunately I have to give Ashley Furniture one of my worst business reviews. I bought most of my furniture at Living Spaces therefore I never had an issue everything great but because I couldn't find a particular style of table I was looking for I decided to try Ashley Furniture. I found the dinning set I was looking for high counter top round table with 4 chairs. I went to the store and saw it, the price was $1799.99 plus 45% discount according to the sales person, plus 10% tax and $100 of delivery. My total was about $1,277, I said it was ok. my husband then saw the Sales Person was charging for an insurance we didn't ask for, so the sales person and customer service made the adjustment. When we received the dinning set we only got 2 chairs, according to the delivery guy they'd only charged us for 2. I drove back to the store the same day it was delivered, so I acted like a new customer and on the dinning set I had bought and asked a second Sales Person how much the dinning set was with four chairs out the door with taxes and delivery, he also gave me a rough estimate of $1300 dollars. If you followed me according to both sales person I had paid for all 5 pieces. I explained to the second Sales Rep what had happened and he to took me to his manager, so I could speak to her, but then she says both Sales People are wrong because each chair was $349, and that we were under charged that's why we only received 2 chairs. The Sales person that sold us the dinning set comes to the picture and explains to the manager that I did purchase the 4 chairs but the manager tells him he's wrong because he assumed the code he enter was for 2 chairs but it was actually only one, long story short. I wanted to cancel and get a refund but when I saw on all the social media reviews how many people were still waiting for their refund and the bad customer service, I had no option but to pay $300 dollars more to get the other 2 chairs that were missing. Each chair was not worth $349 because I've bough enough furniture to know, the manager insisted that the discount was not based on the $1799 they had a secret price on the back of the sign and they also had printed managers special in small writing. I bought more expensive furniture than this but the unethical way they run their business is unacceptable. Two sales people same opinion and the Manager said they were both wrong. Me missing most of my work day to fix this is absurd and then I have to go pick up the two chairs from the Colton Warehouse almost 2 hours away from me. I've seen so many bad recent reviews that they take long to deliver and that they constantly get the wrong item or damage items that I decided to pick up for that reason.
Good selection. Good experience buying several pieces of furniture for my home. Sue helped me and my wife find the right couch. We actually bought the couch, then saw one we liked even better while wandering the store and the whole process of buying the new one and swapping the old one was seamless. Thank you, Sue.
I have to wait 6 to 8 weeks for delivery and I don’t even know if the right pieces were ordered by the salesperson. Salesperson was honestly the biggest male supremacist I’ve ever had the misfortune of meeting. If I hadn’t been in a rush I would’ve walked out or asked for a different salesperson.
***UPDATE*** Horrible delivery service/customer service. On June 5, 2021 was told by salesman that the couch will arrive on June 17, 2021 and that I will receive a call with time of delivery. Never received a call. I called them! And was told that the couch was on back order and that it will be delivered till July 20, 2021. I called again and the delivery date was delayed again till July 27th! I was the one to always call them. I have never received a call from them. I filed a complaint on July 14 and was told that someone will be contacting me 24-48 hrs. no word from them yet. Very disappointed and dissatisfied with Ashely Furniture and the salesman for promising a delivery date where I believe he had access to view that specific couch was not in their warehouse and was a back order. The couch was not financed and paid in full the day of purchase. After this experience, I will no longer purchase any furniture from here again. Took my mother shopping for a new sectional couch, as soon as we walked in, we were greeted by Manny. He asked what my mother was looking for and he guided us through the store showing us couches to my mother's interest. Manny is also bilingual so he was very helpful in explaining details to my mother. My mother found the sectional she was looking for, Manny assisted us with the best deal for my mother. My mother was very happy with her purchase and satisfied with Manny's excellent customer service. Thank you Manny for making our Ashley furniture experience one to recommend.
Experience was terrible customer service.
We had a great experience at Ashley Home Store in Long Beach. Bruche' Raysor is an Excellent Sales Rep she was kind and very helpful with great customer service skills she made our shopping easy.
Terrible, terrible delivery experience!
I went to Ashley Homestore to shop for a small ottoman, I purchased mattresses instead. Suchi P. Sales Associate was very friendly and accommodating. She was kind enough to point out the Memorial Day Sale. Delivery appointment was on time! Customer service was also very nice.
Great display, good prices.
Grate customer service
The service was amazing and I'm very happy with my purchase
I had the best sales person assisting me. DJ (Dejon) was not only a pleasure to work with, but he went out of his way to do the best he could for me. I would recommend this store and DJ any day.
Service was great thank you.
Just purchased my Tempurpedic from here. Sales rep Leo was very helpful and knowledgeable.
Stella Marie Peralta was absolutely phenomenal. We walked in and she was very eager to help us. She sat us down and went all the details of the furniture Stella made this furniture shopping for my very first apartment a great adventure. Best customer service Ever! I definitely recommend coming to see her. I recommend Everyone to come see her.
Stella was extremely helpful. Answered all of our questions. Not only that but she patiently waited as we made up our mind between bedroom sets. Would definitely come back because of her. Martha gave us a good discount as well.
Ben López was our salesman! He went above and beyond helping us with choosing furniture! He took his time and explained in detail the cost and was able to give us great discounts! Everyone at Ashley's were pleasant and friendly! I highly recommend Ben López as a salesman
Stella Peralta gave us great customer service! Gave us amazing deals with Albert! Loved the service very kind poeple! Thank you to Stella for my new mattress! Very delightful! Thank you’d o much!
Great experience we got all the help we needed and the guy helping us (Leo) had all the answers we needed and was very helpful and overall a nice guy!
Stella was very helpful and attentive, nevertheless she helped me create my dream home as well as the help of Tony. Great team, definitely coming back again!
Very satisfied with Stella’s customer service and knowledge of the product. Also thanks to Tony on giving us a good deal with the protection plan. I will definitely return for more good stuff.
Furnitures are awesome and great price and... great sale person for supports . Thank you Taji~~
DO NOT BUY HERE. WORST CUSTOMER SERVICE. INCOMPETENT AND UNWILLING TO CORRECT THEIR MISTAKES OR HONOR WHAT THEY SELL YOU. The sales staff misled me on a purchase for a piece of furniture at a discounted price. After the order I missed 3 days of work for 2 failed deliveries on the part of Ashley home and a third whereby they sent only half and claim I only bought half of the piece of furniture. The delivery vendor called me to blame the store. The sales professional claims it is a problem with the store catalog, that it was not her fault, she provided no assistance. I called the store manager in Long Beach. His only offering was for me to drive back to the store and buy the other piece. He gave me the name of the regional manager and a time to contact him. I contacted the regional manager, and was told that he is not in or a available. I asked for the store manager I previously spoke with. I was told he would call me back and have not received any response. I am a long time customer, from when the store cared about customer service.
Great store with lots of furniture options. Taji’s customer service was excellent.
I had a great experience at this store. I purchased my furniture pieces through Taji. She was very nice and helpful. I recommend going to Taji when visiting the store!
We have been having troubles with an uncomfortable mattress so we went in to look at tempurpedic mattress and we received great assistance. Sal Gutierrez was so helpful and kind and answer all our questions. It was a easy process with Sal and received our bed in 2 days. Highly recommend going to Sal for assistance!
Great customer service, very please professional and helpful ,salesman Aman was very helpful and patient, and did everything possible to get me the best deal,honestly stress free shopping, I highly recommend you to stop by
Stella Peralta was super friendly and outgoing and I would recommend to go to her when coming in store.
Taji was amazing and worked magic with all of the furniture we purchased. Thank you for your patience as we settled on the awesome furniture for our home.
A manager named Peter helped me out a few weeks ago and he was so kind! I had another employee helping me out and when I went back the next day and went directly to Peter, he made sure to find the employee that was working with me the day before so that the employee got the commission. It was very nice and I appreciated the extra care for his employees. Peter was extremely patient with me and helped me out even though all I was buying was one couch. Highly suggest this store simply Bc of my great experience with Peter. The couch I got is great too! Has been working out really well!
Awesome furniture shopping experience. Many pieces and sets to choose from. Great customer service. Stella and Marta are helpful and patient. This is my favorite store!
Great showroom with beautiful pieces. Zahra was very helpful, personal, and knew exactly what I would like. Although I accidentally cancelled the transaction and she had to start the order all over again, her customer service skills was top notch 👍
We purchased new living room furniture and Taji was so helpful. She was extremely patient and answered all of our questions. She was the perfect balance between being attentive and available while not hovering or being pushy.
Such a pleasant experience! They had a huge selection for us to choose from and gave us a great deal. Ask for Stella Peralta, super helpful/knowledgeable and makes the buying experience an enjoyable one. Also make sure to talk to Peter (the manager) as he really goes out of his way to make you feel taken care of. Very deserving of the 5 stars
Taji was a very helpful sales person and did a good job helping me find the sofa I was looking for and also upsold me on another item! Come to the Long Beach store and ask for Taji! I will be back to get more stuff from her!
Do Not Order Anything from this Company...Worst customer service! Ordered mattress and bed several months ago. I went to the location to remove the bed and have the mattress delivered ASAP, as the footboard is what was holding up my order. Two days later they delivered it only to have a bracket missing on my Tempur Pedic bed ( lcosts thousands of dollars). I contacted customer service, only to be transferred multiple times. Finally got a hold of a manager, she insisted she would call back, over a week later..... still no call! I am going back to The Long Beach location to see why they are so incompetent tomorrow morning! As well as contacting corporate office and the Better Business Bureau to make an complaint.
We had a good experience buy our living room set. Taji was very helpful and nice she answered all the questions we had. Excellent experience buying at Ashley furniture store.
My experience at ashley's was very nice especially the beautiful lady that helped me , she was very professional and very pretty
Friendly staff always willing to help but the furniture is a little pricey!
My experience was amazing! Great customer service. Kristen helped me so well. She was so helpful and gave me great advice. I recommend this place. They have great home furniture in great quality.
Had an absolutely wonderful experience at Ashley Furniture in Long Beach with Sal Gutierrez! Excellent choice of furniture all over the store and Sal was extraordinarily accommodating. He checked in on us regularly as we strolled around the store. He was quick to grab a measuring tape or check on the availability of items for us at any time. The store had a great special going on and he thoroughly explained my options for financing, buying the furniture protection plan, and walking me through the check out process. When I noticed the items I purchased were on sale for cheaper online, he was quick and kind enough to price match for me - even remotely when I was out of the area! Great experience and great employee to work with! Will recommend and return again!
Beautiful furniture & Helpful people
My experience at Ashley Home Store was awesome. My sale person answered all my questions and was just all around great.
This store is horrible! Had to wait 4 months after getting my bed for the second parts to my bed. The bed came scratched, they weren’t boxed like most furniture stores. Very bad service they always give an excuse when you ask what’s going on with your order. I suggest you don’t go buy any type of furniture here!
We bought a couch, chair, and ottoman following a bad shopping experience on Ashley’s website. We purchased a couch online through Ashley and it was a terrible product. However, management and sales person Kevin were understanding and accommodated us. Kevin provided great customer service and was very responsive weeks after as we waited delivery.
Salesman Damian was great, he was knowledge, no pressure & was very helpful & friendly.
I knew with pandemic to be patient...So disappointed. I've done business for years with Ashley Furniture. Bought sleeper sofa, live seat years ago, bedroom set, patio fire table... ordered a new sleeper sofa(smaller living rm) January 6th, was told it could take up to 10 weeks but probably not that long. No communication as 10 weeks came and went, I called after 10 weeks, no return, called 3 days ago, after 15 asked to leave a message and would be returned in 48, nothing. Called customer service today at 5:30(message said hours till 7)said it was closed. I drove down at 6, 15 salesmen hovering... was at customer service (lady next to me verbally upset dealing with issues 6 months) sofa was going to be another three weeks cancelled my order and will go elsewhere from now on.
Great place for furniture. Make sure you ask for Molly very helpful.
after visiting multiple stores, i came here and had the best experience ! I was helped out by sal and I’m so appreciative of all his efforts. Thank you so much sal !
Customer service was pretty bad, we were left waiting for several minutes a few times. They were friendly enough but definitely not attentive. Won't be coming back
(Translated by Google) This company is the worst you can choose to buy bedrooms because I bought one for my 12-year-old son and I was so expensive the mattress was supposedly a good quality at a time I selected a hole and called them and they said that they can not change it for the child boto a gua please do not buy mattress in ashley please (Original) Esta compañía es la peor que puedas escojer para comprar recamaras por que compre una para mi hijo 12 de años y mecosto tancaro el mattress supuestamente era una buena calidad alpoco tiempo sele iso un agujero y les llame y dicen que nolo pueden cambiar por k el niño boto a gua por favor no compren mattress en ashley porfavor
🛋️
(Translated by Google) Beautiful furniture, excellent attention from sellers. (Original) Hermosos muebles exelente atencion de lis vendedores.
I just had a wonderful experience with Don Kim in choosing the leather sofa to purchasing. Very simple and quick purchase. We hope it arrives on time.
The salesman was very nice and patience. He knew what he was talking about. We will go back for more.
I received the worst service, from everyone I spoke to regarding a discount I was to to receive if I kept my table AS IS ( damaged) I made multiple calls to the customer service dept. Very unprofessional kept pushing out the date of my credit, then they couldn't find any info in regards to a credit, then they told me 7-10 days three times pushing the date further and further. Spoke to supervisors that were VERY RUDE. Don't offer me something you can't deliver. Then I was told to go to the store to get my credit so I drove to the store. Finally I received my credit. I asked to speak to the manager of the store, he came out and I was trying to explain to him all that I had to go through to get my credit. ( I had notes from all the people I had spoken to since Jan. and now it March. He basically did not care at all) Unfortunately I will never shop with Ashley furniture again. I was going to get a new couch and bedroom set so I will shop another store. Customer service is horrible. Also when you shop at Ashley the follow you around the store, very annoying.
Good services nice people
Be sure to ask for SAL in Long Beach when you go to shop at Ashleys‼️ I went knowing what I wanted. He's fun, communicates well, knowledgeable, gets clarity, detail oriented,, fast, and professional at the same time. My experience will always be wonderful. I ended up with 4 more pieces of furniture that I needed and did not expect to buy on this trip. Sal works with his manager to get the best discount for you. I will be back to shop with Sal soon🥰
Geez, where do I begin... This furniture store was one of the lowest quality, expensive, and worst BY Far! Thinking it's just an adorinory furniture store which was the complete opposite. My first complaint... was that once we walked in we were assigned a furniture "helper". We walked around and he followed us as if he were our family and as if we were clueless not knowing that we already had in mind what we came for. My Second complaint... Was that We checked out the mattresses and he was FORCING ME to sleep on it and Bill Hu (our helper) didn't understand that I could feel the firmness of the mattress with JUST MY HAND🖐️. My third complaint... Was that Bill Hu was very, and I mean Very much a stereotype and he judged us by the way we looked. He had another customer to guide, he brought us a transalter that spoke Spanish and we spoke perfect english, we understood him, we just wanted to look but we were unable to do so because he was breathing down our necks, anyways.... He didn't know if we spoke a different language. While he judged a book by its cover.📖 My last complaint.... was that everything was over priced. Literally🤦 it was 7000 for a bed full price... But lucky I arrived on a "half off sale event" , but it was still expensive for a low qualtiy, hard and normal bed. There was this desk we saw that was 350 and it was just simple.... The same day I checked on Wayfair.Com and they had the SAME one for 150.. The sadest part was that the original price was 750 for one wooden desk. Sheeesh this place made me sweat 😰 Overall, this place had weird customer service, bad prices, and stereotypes! Bill Hu my guidence was breathing down my neck right when I walked in. As I finish my saying in this "furniture store" please do not waste your time and money, well EVEN LIFE DON'T WASTE YOUR LIFE IN THIS PLACE! unbelievable. Your better off buying a bed from living Spaces.
Horrible customer service when you call in to get an update on deliveries. We’ve been waiting for our delivery since October with multiple delivery cancellations on their end. When we recently called to reschedule for today they sent us a text to confirm the delivery a few days before. Today, we took the day off yet again to make sure we didn’t miss the delivery and when it never came we called to get an update and we were told we didn’t do a call confirmation. Why text us to confirm if that is not what is confirming the delivery? When we called to reschedule there was no directions given that we had to call again. 4 months since purchasing and still no couch.
My fiancé and I went here today to get a new couch. We couldn't have asked for a better experience! Taji was our sales woman and she is just delightful! So personable and down to earth. We definitely walked out with a smile. I appreciate your efforts in making us feel so comfortable 🥰
Aman was an awesome sales associate! His manager, Albert closed us out. Both were professional, and Aman especially was very patient with us as we tried out 3 couches, a few tables and looked at a few other pieces. Covid procedures were great - I felt safe and supported throughout my entire visit. We have some ideas for additional furniture - and will be back soon!
Great selection and customer service.
Their where delays in the shipment of products and miscommunication which to an extent can be overlooked because of covid. The delivery service employees not wearing their masks while coming into my home was not acceptable.
AMAZING SERVICE 👍
(Translated by Google) The worst place they treated me so badly, do not buy there the worst attention you can see (Original) El peor lugar me trataron tan mal no compren allí la peor atención q puede a ver
Salesman very pushy. Keep telling what would be the best color for me for my new couch... what a over price of a joke place...
Do not buy from Ashley this company is a joke. They are good when taking your money but never there when you need help solving any issues. I bought a bedroom set and since day one i had a problem with a defective head rest Ashley never helped fix the issue. Don't get fooled by this place.
will never buy from them again. We ordered in NOV 2020, then the delivery got delayed from DEC to JANUARY, mind you i spoke with 3 different people who confirmed delivery in DEC and i even got a text confirming the delivery. Then now JAN 22 was the new schedule, i just called the Manager said oh Sorry it is delay again for MAYBE FEB 3rd...They had NO PROBLEM taking our money when we bought it and i understand there are delays every where but they dont care..worst customer service ever...
Over the weekend I went to Ashleys looking to get a new mattress, as I walked in the store Sal greeted me, and gave me an all time experience/knowledge about mattresses. He was very professional with a great personality. I will definitely be returning back to him as I continue to remodel my home.
Fantastic
Definitely blown away with our experience yesterday. James Dishman was friendly and greeted my fiancé and I as we walked in. He was patient, explained the benefits of the products we were interested in and really helped make our "first adult purchase together", easy. I would def recommend giving Ashley HomeStore a look and ask for James. He was wonderful to work with.
They were friendly and helped us out alot gave us good deals
Very disappointed, with everything that happened since I purchased my sectional. It has been 2 months and I still haven't received my purchase. They have changed the date 4 times and there is no one to give me a straight answer, I have lost 2 days of work and im really not sure how then can sell a product that they don't have seems illegal to me
Wonderful! Bought a lamp. Great people!
This entire company is a joke. I ordered a set of couches in early October and was told they were on backorder for four weeks. The delivery wasn't attempted until December 22nd. When the delivery attempt was made, the delivery crew that was sent couldn't figure out how to get the couches up our stairs and ended up taking the couches back. The larger couch measures out to 90" while the stairwell is 98" tall and has more than enough room in all directions to get the couch through. My girlfriend took the day off of work to be there for the delivery, so she lost a day of pay for this, and the delivery guys weren't willing to follow her simple instructions to get the couch up the stairs. Our next door neighbor also has couches that are even larger than the ones that were ordered, so there is no reason for these couches to have been returned. I contacted the customer care line and they promised that a manager would call me back within a day, but no one ever did. When I called back, the representative told me that my couches were now on back order, so I asked to speak to a manager and they let me know that the representative was wrong and that their dispatch would call me back to reschedule the delivery at a time while I am there within two days when the couches are returned to their warehouse. No one called me again, so I called the customer care line and they weren't willing to help me in any way. The customer care line told me to call the store because that's their problem, so I called the store instead and stayed on hold waiting for someone to pick up my call for fifteen minutes. I did this three times and no one ever picked up my call. I called the customer care number back and told them that no one is picking up my call at the store, so they tried transferring me to the store again and guess what, someone else from the customer care line picked up and then hung up on me. I finally got in touch with somebody at the store and they put me on hold for 21 minutes because they were busy. Once they pulled up my order, they said that their system just crashed and they would call me back once it rebooted. No one ever called me back again. After finally reaching someone else, they let me know that my couches were given to someone else and they'll be on back order for another two months. Every single person that I talked to regarding this order told me a completely different story. All that I'm trying to do is schedule another delivery date and I can't even reach anyone to actually talk to. I've never seen or heard of such horrible service before in my life. As I said before, this company is a joke. All I want is the couches I ordered several months ago. This is ridiculous.
Sales person Don, very helpful.
The worst store ever!
Received my dinning table on time delivery driver was a pro thank you.
Absolutely terrible terrible actually horrid service for such expensive items. I’ve been waiting a week for nearly 3 months for my bed to SLEEP ON to arrive once the delivery team finally got here they gave me the WRONG FURNITURE THE WRONG FURNITURE ABSOLUTELY HORRIBLE their customer service representative are absolutely rude and they do not care about your order.EDT oh and I called about my order and they said I refused it when it arrived on 11/27 and wasn’t there TODAY WHEN THEY SHOWED UP WITH THE WRONG ORDER practically regarding to me as a liar I have so much more to say but I hope that is enough
Stella was very helpful and professional sales person. I didn't feel pressure to buy any of the products but she took the time to explain me the benefits based on my needs as a customer. Thank you Stella, your help is really appreciated! I would highly recommend her to anyone looking for an honest representative.
Store is well laid out. COVID-19 guidance are in place and the stations are manned at the entrances. Staff are businesslike and friendly. However, not sure if the whole store is wheelchair accessible.
Worst experience, I understand delivery dates may be push back due to COVID but every time I call I get different dates but they keep saying that was the original day they gave me from day one. “They have no record” of other dates they gave me. Every time o ask to speak to a manager I get put on hold for 20 min and then I get transfer to a voice mail.
I have been trying to call this store for 4 days.. And NO ONE answers
(Translated by Google) Pure deceptions. You see a price and you end up paying more than 50 percent and other lies (Original) Puros engaños. Ves un precio y terminas pagando más del 50 por ciento y otras mentiras
I am very disappointed in Ashley Furniture in the Town center Long Beach, I purchased a Cal King Mattress set in 2013 and the mattress was defected wires poked out and I cut my toe. I contacted Ashley Furniture in 2018 to honor my warranty and I was treated like a second class citizen I was given the run around between them and Sealy finally they agreed to give me another mattress but they did not have a cal king so they gave me a king mattress I accepted it because I was frustrated and now today 2020 the mattress is sinking badly on one side and the corner of the other side. I have tried contacting Ashley I sent emails I called the store left numerous call backs in the last few months with no response. Now all of a sudden I am getting email advertisements so they used my email address for that but not to contact me. Unhappy customer I would not recommend anyone to Ashley Furniture.
We went in today (Black Friday!) needing a new sofa and just wanted to check out what they had. Found an awesome couch at a great deal! Sal is the associate that helped us and he was so nice and helpful, but didn’t pressure us at all. He was so nice and patient with us even though we were taking forever to decide. They were having a really great sale and I found a few things I really liked but couldn’t narrow down which I liked best. He answered all our questions and even brought us a tape measure to help us figure out the appropriate size for our place. Sal is awesome! I’m really happy with our couch purchase and the service we received!
I really enjoyed my shopping experience at the Long beach location. Sal, is a professional sales representative who provides you with an really incredible customer service experience. He goes above all other employees. Sal is very knowledgeable and helpful. If you’re looking for the best shopping experience, ask for him at the front door. He will not let you down, trust me, i’ve had plenty of customer service representative approach me and he is by far the best at the Long Beach location. Overall, 10/10 experience. Sal’s is a very sharp individual. He’s definitely going to be the next sales manager soon.
First time it was great service
I'm very disappointed I was expecting our delivery tomorrow however since I missed the phone call from the delivery company my date got pushed back until December 1st..since it is impossible to get a live body over the phone I'm forced to drive to the location where I bought my couches..I made 3 attempts contacting the sales rep who sold us the couches but he failed to return my call until he heard me say I'm cancelling my order. So be careful answer all calls when they call you to confirm your delivery date it might be from Florida, Texas or some other state...
Horrible!!!! On October 3rd a purchase was made Ashley was misleading and deceptive after many hours of deciding settled on a beautiful living room set We’re giving a delivery date of November 14th on the week of delivery had our old couches picked up and WE called 4 days before promised delivery date And were then Only informed that partial delivery was going to be made more importantly the couches are not going to be delivered. New delivery date is now December 10-20th. No prior warning no notification means no couches for thanksgiving and multiple calls to customers service and to managers also supervisors to know avail and finally spoke with Barbara sales manager who basically stated only 2 choices to cancel or to pick a new set for items in stock. Did not address our frustration, inconvenience or provided no customer service. Decided to go in and see what was available with much hesitance and spoke with Victor store manager who stated NOTHING WAS AVAILABLE OR IN STOCK. Now order is CANCEL AND DO NOT RECOMMEND TO ANYONE!
Great in store service but they cant seem to answer a phone
Went there in june 2020, saw tables I like put the order in and have not received then all I got, was a push back date for delivery from june 2020, it's now November 2020, so finally I ask for a refund, it was a great deal that they could not deliver on, seems to me false advertising, still no tables, customers service need a lot of improvement, and not interrupt the other person while he trying to help out the customer,
Worst shopping experience! Furniture is cheaply made and don’t waste your time buying the protection plan... on hold for over an hour to find out nothing is covered.
Horrible customer service- specially when you call them to get status of your order. I bought something in the Long Beach store since August and promised delivery date was September 20th and now I called and they say to wait until Nov. 5th and no one can give me answers on why my furniture is not being delivered, I call the customer number and they say I have to call the store where I purchased them and no one answers. I moved and I have to drive 1 hour to Long Beach to get answers... This is frustrating and waste of time for me waiting on so many promised dates that my furniture was going to be delivered
First time here and my experince started out bad but was made better. We came in knowing what matress we wanted but wanted to test it out. An associate name Etson asked if he could help us and we said yes, he proceeded to try and sell us his most expensive mattress(over 5k) and we listened, once he was done we asked to see the one we had came for and he simply said "Oh your looking for this one? Well there it is" and walked away. We had to go and ask another associate for help. Tony Cruz helped us out and was very knowledgeable about the product and answered all our questions with patience and even sold us on other products we where needing. Would recommend you ask for Tony when you are here.
Great customer service. Very informative sales rep, not pushy.
Great deals, Always good to check here first
Best customer service and unique furniture.
Expensive and THEY had a sale..50% off.. tax..DELIVER..same price as if no sale..ijs..
Wouldn't honor own mail offer and made up conditions. Liars and rude
great furniture beautiful showroom. custumer service needs a lil improvement
Very pleasant experience Stella was perfect helped me and my wife pick out the perfect bedroom set for us was very nice and understanding 10/10 would recommend her absolutely amazing person to purchase something with
Stella is excellent help! She was very reassuring and made the experience pleasant and easy to purchase a beautiful bedroom set. Would definitely recommend asking for her assistance. She is wonderful, and a delight!
Stella was amazing. Super nice. Is very patient with you I would highly recommend asking for Stella at Ashley furniture.
Friendly
This is a wonderful place to shop. Stella helped me & my mom get a 14 pc living room set for a VERY great price. If you’re ever in need of some new furniture go here & ask for Stella P.
Excellent service and excellent help
(Translated by Google) I made 2 purchases and the 2 super bad items came out, two months after buying them they began to damage themselves. I bought them a protection plan and it is useless at all it covers is rubbish the saddest thing is that I am still paying for the items and they are useless. (Original) Hice 2 compras y los 2 artículos súper malos me salieron, a los dos meses de comprarlos se empezaron a dañar solos. Les compre un plan de protección y no sirve para nada nada cubre es una basura lo más triste es que todavía estoy pagando los artículos y no sirven para nada.
Our sales rep Trevon was great.
The Matthew was really great. Very personable, great customer Service skills. Im appreciative of his help.
The furniture from Ashley is okay so far. However, my primary issue is regarding their delivery system. Apparently, the warehouse that houses the merchandise does not communicate with the stores. This results in the stores selling items that are not in stock. Ashley gets their money from the purchases and the customers have to deal with delivery dates being pushed back due to sold items not being in stock. This is a horrible practice. It shows deplorable customer service and complete disregard for inconveniencing their customers. I have several items that were not delivered when they were supposed to and was not told that they were “back ordered” until I had called to ask about the missing items. I went into the store to handle an exchange and was told that the items that were supposed to be delivered in two weeks would not be delivered until a month from now!! If I had not gone into the store regarding another matter, I would not have known, and based on past experience with Ashley, would not have been told prior to the no-show for the delivery. The staff online and in store were very courteous, but it was beyond their capabilities to resolve. This is a practice that needs to be changed so that they don’t lose any more customers. This is the last time I will purchase from Ashley Home Store.
Very friendly and a very good service
All of the staff was polite and helpful.
I’ve been to this store before but I left because the sales staff didn’t even acknowledge me, while they bent over backwards for customers that came in ahead of and behind me. However, today I went after moving, and looking a hot mess and Zahra helped me and was fabulous! Ask for her and you won’t be disappointed!
Not even deserve one star . I bought an item on August 31 and the delivery must be September 16 . I got a call on the delivery date informing me that my item is out off stock !!!! And they will schedule another date once it is available !!! On the delivery date not even earlier !! When I called the branch the phone has been hang off on my face . And call the call center make a complain they informed me that they will contact me within 24 to 72 hrs . Today is September 21 . They schedule October 6 to get my item . Without getting a call to follow up with me a bout the complain or giving me any reason or treat with me in respectful matter and without giving me any of my rights . Thanks Ashley . First and last time I will walk through to buy any thing from your brand
Good treatment from employees
The overall experience was great! This was my first time having to purchase my own bedroom set and Rueben helped with every question and concern I had and also worked with me soooo much on the price and financing, I wouldn’t have been able to do it with their help and honestly I’m absolutely in love with the set that I ended up choosing!! Highly recommend and would definitely come back if I ever need anything else !!
Thank you for the patience in allowing us to shop. And answering all our questions. Didn’t feel any pressure in shopping and everything was fast and efficient
Awesome experience!! Mr. Zee was phenomenal with details and attention. Will definitely come again soon 😊
Most amazing experience we have ever had! Went to buy a couch or two ended with couches tables dining table bedroom etc etc Sales associate was absolutely perfect! And manager was the same......
It was a horrible experience for me especially from the Long Beach store they have no clue to what they are doing. Let me also reassure you that the Pandemic didn't have anything to do with it being bad.Even with the pandemic there customer service seriously needs a redo they need to retrain and also get a better call center because their customer service especially over the phone is horrible you call and no one answer so you have to go over there in store and the female who says she is a manager apparently doesn’t know anything and we have to find out answers from the customer service Representative it’s ridiculous.Also Synchrony bank the one who offers the Ashley home card they honestly are no help as well. I have Credit and I have to say that after I pay it off I will let them close it. It was that bad. Here is my story I order a bedroom set in the beginning of June I was told due to the pandemic it would be back order and I was looking at receiving it end of July or begging of August so I was told August 2nd but that didn’t happen I had to wait a following week August 9th now I also paid for Premium delivery and set up. Well when everything came the headboard ended up being Damaged so they had to send it back and then they tell me on the phone that it would be redelivered on August 13th another week so that means the 2,500 mattress that I also purchase had to be on the floor!! Okay so the next week came nothing I called ask what was going on and the customer service rep says that I didn’t answer so that my headboard was now not going to cone until September so again I had to go to the Long Beach store only to be told that I would receive a 10% off of my Order funny thing is that they can’t even do that turns out once they charge that card the Ashley card they can’t do anything they can’t change the price or nothing they have to give yuh gift cards so I would Strongly suggest going elsewhere go to living spaces or bob’s Discount furniture. Don’t go to Ashley’s in Long Beach if you do have to go there I would highly and Strongly recommend going to the Ashley’s in West Covina! I also had to pay out of pocket for Screws and washers that were missing from my headboard that was delivered in September. Also they did give me $125 in gift card but I still got ripped off for $98 Because they were supposed to give 10% off and also refund my Premium delivery and set up as I ended up getting in pieces and my headboard delivery was turned into threshold so I had to put my own bed together and make a trip to Home Depot!
Worse customer service I have ever had. Long Beach store on Carson doesn’t pick up the phone. I’ve been in there. Your not that busy. I purchased an item that was supposedly in stock so delivery was set. I get a call a day before that my delivery date was postponed for 2 weeks because my item was not at the warehouse. Terrible! I’m canceling my order and going to Living Spaces.
The long beach town center store always gives great service no matter who the sales person or manager is compared to when I have been in other store fronts. They went above and beyond many days as we entered the store back to back and gave us great deals. I will def return on my next furniture purchase.
(Translated by Google) This store is fatal the worst to buy they always deliver something broken I would never recommend it (Original) Esta tienda es fatal lo peor para comprar siempre entregan algo quebrado nunca la recomendaria
Easy and fun shopping experience
Spacious, good prices and plenty of staff to help. All wearing masks
This review is especially for Ruben, our sales representative. He was very attentive, professional and friendly. I would highly recommend seeking him out if you’re interested in purchasing from this store. Thank you again for all your help Ruben.
Yo nah. My sister ordered a bunch of furniture in June and they barely delivered the bed and table in September and decided to deliver the rest in NOVEMBER! The heck is that? Terrible delivery service don’t go to this place!
I thought we were getting everything that we bought from Ashley Furniture. Instead we only got 1 out of 7 parts of what we bought. I called customer service and said that the items were coming in on DECEMBER 10. When my bf and I were talking to the sales rep a month ago, Nancy specifically said that the earliest it would come was the last week of August. Its September now and its not all here. Two stars because part of a sofa is here and thats fine. and I feel like we were lied to and misled. We are disappointed.
Awesome !!!! We found the most comfortable couches for our new home. Thanks to Daniel for helping us out.
Just got back from there as far as social distancing they need to work on that as far as sales rep I know at least two today that could have made a really decent sale one of the cell reps I guess you can call it homophobia anyways we got what we needed thank you very much for the sales rep that made the sale you know who you are the 27th will be expecting our delivery thank you very much for the third sales reps Good experience for Ashley's furniture store
Ghetto furniture.
Worst. Store. Ever. Over a month later, still no dining room, 2 times corporate sent urgent emails for call backs, never happened. Called and LM at least 6 times over 3 weeks, never called back. Item continuously gets back ordered and pushed back even after being TEXT AND EMAILED that my delivery is only 10 minutes away...... we waited the whole day and no one called us AGAIN, apparently no one communicates to anyone over there. Got a hold of the delivery driver who was already at home and informed us that it would be another 2 weeks and they never had our furniture after all. BUYER BEWARE!!!
We knew what we were looking for when we went in. I think that’s key. Quite disappointed that I was not told there would be a $120 delivery fee. We weren’t given the option to pick it up. Otherwise great experience.
Iman in the Long Beach store was such a pleasure to work with. Not only was he extremely knowledgeable, he was patient and very pleasant. He also has a great sense of humor!!! Thanks Iman for everything. The furniture looks great! Chris
Great customer service and great products.
Alex Gonzalez was very helpful, explain everything I needed to know about the furniture I was purchasing went above and beyond to help me, would recommend Alex to my family and friends
pleasant shopping experience, saw what i liked, was prequalified and payed only delivery fee !
Excellent customer service for real for real
Bought a couch 2yrs ago with the 5yr protection plan (highly recommend). The protection plan company wanted to replace my couch (no replacement parts available). Ashley Furniture not only gave me full credit for my couch, the salesperson was able to find me a couch to replace mine even though it was more expensive (at no extra cost to me). I am so happy with my experience both with Ashley Furniture and GBS the protection plan company. Thank you Ashley for working to find a solution that fit my style and was comparable to my old damaged couch!
Zahra was able to provide us with great customer service as well as having the items delivered in a timely matter. Thank you for the help!
It was all good until I found out that Alex Gonzalez lied about the bedroom set I bought. He said the headboard would attach to my adjustable bed frame. Once they delivered the guy said that there was pieces missing to attach the headboard. I called the store and the manager said that it doesn't attach to the bed. So Alex lied to me telling me that it would attach. Then he lied about me being able to buy the parts at Walmart and he will give me a $100 gift card to pay for it. So I got to the store to pick up the gift card and it's an Ashley Furniture gift card. I can't even use it to buy the part! The manager then said that he wasn't sure if they sold the part at Walmart. So once again Alex lied to me just to make me leave. Horrible salesman, doesn't care about customers. Avoid him if you go to buy furniture at this store.
I hate Ashley’s furnitures ! First terrible customer service . I had 2 confirmed alerts about my furniture being delivered today between 10am-230 pm. We called just in case to confirm everything was set , then they tell us we aren’t getting our furniture today ! Why would you tell us twice about the furniture and the dates it’s arriving just to say “ o i don’t know what happened , but your furniture will Not be coming today .” I got $300 from ashelys for compensation , i won’t be using . Not worth the headache . Kevin helped us with a new order and had great customer service . Which is the only reason i selected another star .
The Ashley's at the Long Beach Town Center is great. The staff if very personable & really takes the time to help you through your wants/needs. I would recommend checking out this location if you're in the market.
Wonderful experience...Dave was awesome.
Do not waste your money to this company. Their furniture is terrible very cheaply made and poor design. Bought their insurance in case anything goes wrong with the furniture and will not do anything to replace or to fix problems any damages. Their furniture peels easily haven’t had their furniture for no more than a year now. Very disappointed and will not be buying anything from them again.
Able to shop all my new house furniture in a day and the associates are very nice. Madalyn is good and helpful to shop around. Furniture styles and comforts are the best.
I still have not received my couch because it wasn’t in stock, but I was extremely happy with the excellent customer service. It made my shopping experience pleasant and easy. I’m extremely satisfied. Thank you Zee in Long Beach!
My go to furniture store, they have a large selection on great furniture and there customer service Is amazing ask for Zee
Very pleasant customer service. Salesman, Ben, was very helpful. Fingers crossed the delivery service is just as good.
Great deals and great service. We found what we were looking for right away and was out the door within minutes. Very friendly staff
Ridiculous 💵
Received furniture with defects. For past two months I've been trying to solve the issue but getting the run around. Called the customer service center but each time on hold for more than three hours or more with no answer. Kicker is their sales picks up the phone immediately. Today I finally received confirmation that I'll be receiving new Mirror by UPS by end of August..
Very helpful, no pressure. Was able to get several pieces for my new home at a fair and reasonable price.
Patty was very kind and efficient in getting us in and out of the store quickly and assisting us with an in store order.
The Customer service people were very friendly and helpful and good with getting everything we wanted
UPDATE BELOW- Customer service is awful! I purchased entire living room and dining room sets. I’m having an issue with a bench. First it kept falling apart, a technician was sent to fix it. He fixed it but also damaged it. Now I can’t get anyone on the phone to speak to me about it. I have left numerous messages because I can never get a live person on the phone. Today I received an email, not a phone call as promised, stating that the dent is not their fault. I don’t understand because the dimple (damage) aligns with the drill the tech made. Someone PLEASE return my call! UPDATE: Someone finally called me back stating I would absolutely get a replacement bench and that it was set to be delivered the next day. It’s been 12 days since that promise and no replacement has been delivered. I finally got through to customer service about my delivery and I was told that there is no record of a replacement delivery as I was told...what?! I don’t know what to think except that this person called and lied to me...the number that called me was the Ashley Customer Service number. Terrible communication and customer service! What can I do now?
Super friendly staff and plenty of them, however no inventory, everything was weeks out.
Amazing shopping experience with Sal
Our salesman Matt, was very professional no pressure we purchased exactly what we were looking for at a great price I recommend them highly
Don't buy ashley furniture at all its a pc of junk I bought 8k on furniture pay them cash not even 6 months have issues with the furniture they sent a technician just to repaint the stuff customer service its horrible and they take forcever to warranty something they wait for you to give up on them
Gotten our order incorrect 3 times. We get shipment and it's wrong each time. 3 months in and 2 payments made for furniture we still don't have in our home. Called customer service several times and no one is willing to help us they're just rude and lazy. our sales person nancy has stopped answering our phone calls bc she can't hold herself accountable for all the mistakes made. I don't recommend purchasing from this store or company. Save yourself the headache and spend your money somewhere worthy.
(Translated by Google) Very expensive and current furniture sells you a guarantee that at the end of a thousand excuses does not cover anything, do not buy here. (Original) Muy caro y muebles corrientes te vende una garantía que al final de mil excusas no te cubre nada no compre aqui.
Went into this store for a missing piece from my order & this chick name Jada with a long European weave and long doo doo fingernails in Customer service attitude was trashy and unprofessional...she was too lazy to help to where she was just going to make a case for my order instead of actually helping me.. She didn't want to fully listen to what I was trying to explain to her so I got upset asked for a supervisor...Then once the supervisor comes out she tries to play victim and started acting professional like she never had a attitude....Supervisor Albert helped me with the issue and got me the piece I needed, he was really nice and apologetic for Jada bad customer service. This was my first time in this store.
My wife and I saw a bench we loved and called the Long Beach, Ca showroom. The same bench was at slower price on a reseller website and Adrian Soria matched it in store, really nice rep. Made all smooth and fast. Thank you!!
Your set up team did a great job .it was easy and fast my wife is very happy with her new table.
Kevin was super helpful and informative, we will definitely be back for our next purchase!
I ordered a dresser over a month ago and the drawers Are to small to fit on the guides. They sent a tech out to look at it and verify what the delivery team said. It’s been over a month now and still no replacement and now it’s impossible to get a hold of them. Won’t buy from here again.
Bill the salesman was awesome. To bad that all of the furniture that we wanted was 4 to 6 weeks out before we would of received it...
Yes Stephanie was great. She assisted me with sending out a piece of my sectional that was missing back in April. Thank you
Thank
I'm in love with my New Living Room! I purchased a 14 piece living room set from Ashley's and not only did I get an amazing Deal I was able to take my time to shop in store after setting up an appointment to meet with Taji and the the amazing store manager Victor. I have never been happier with their Great customer service. The Deals and Delivery dates worked out perfectly for me. Thank you Ashley's HomeStore. My husband and I are super happy. We will definitely be back for a bedroom set and dinner table.
I was greeted and helped by a friendly staff member, Denis Tukeric, sale associate. He spent about an hour showing us all the items we were looking for. We got a good price on the item we wanted. Thank you,
We purchased 6-chair dining table set from this Ashley store in July 2019. It's not even a year and one of the leg is already broken. This shows that their furniture quality is very low as you can see in the pictures. I called the Ashley store to come and check the damage but the store refused to help and they told me to call Ashley corporate number. So, I called Ashley corporate number 4 times now but no proper response from them yet. Ashley is now saying that I have 5 years premium protection warranty on this and told me to call another company GBS who are taking care of this warranty service. After calling GBS they are now saying that the dining table is under 1 year manufacturing warranty so the Ashley store should take care of it. Therefore, I am back again on ground zero, I am not getting any help from Ashley, or from their corporate office, or from GBS. They are all just telling me to call each other and I am going in circles here. At present, the dining table is broken as you can see from the picture and even after purchasing 5 year premium warranty nobody at Ashley store or GBS are helping us. This is insane and very negative customer service. They already lost a customer and I will never trust this company again.
Kevin Johnson is great. Very helpful.
I recieved incomplete furniture and on top of this damaged and to get anyone take care of the problem so difficult all my information was wrong on their end and when call the store they say we only sell furniture we can't help ,Zahra was the agent that helped me and getting my money no excuses but from now on I rather go to a local furniture store they.
Patty Lopez made me feel comfortable with my purchase today. With her experience I will definitely return. A very positive sales representative.
Very disappointed and expected better from “America’s best”. Our mattress was supposed to be delivered June 2nd, never got delivered. Spent over 2 hours trying to get in contact with someone. When they finally answer the phone I get told that I never confirmed delivery - after confirming on May 31st that delivery will take place. You guys are fast to take our money, but can’t deliver on your promise. I wouldn’t even give 1 star.
My husband and I just purchased a bedroom set from Ashley's Furniture. They were having an amazing sale. We had the pleasure of having Robert help us. He was amazing! I am so indecisive and he was so patient and answered all of my questions. He didn't make us feel pressured to make a purchase. He was not only kind he was also funny and had a great attitude. Thank you Robert for such a pleasant experience.
Bed quality and unresponsive staff. Never go back,and advice to my friends and family.
I wish I could give this store zero stars. The score is due to the unprofessional, rude, disreputable, entitled manager. He is condescending to his employees . We have spent over $20000 in furniture. We were looking to buy more items when the manager treated us like we had no class and we were poor. He was unwilling to negotiate after he suggested we took floor laps that have been touched by other customers. We asked if we could get some pillows as the laps are not sanitized. He said that it was our problem and they dont have the virus. Then he started and I quote, "Just because I'm kind, from the bottom of my heart I will give you 2 free pillows." He made it sound like he was the customer and I was the employee. Al hs employees arw afraid of him. Corporate should investigate him. If I was the owner I would definitely check this situation out.
Ordered a living room set and dining table for my mother. The delivery went well except they forgot the two chair stools that go with the table we purchased. The delivery people told us they would be bringing the chairs later that day or the following day. It's now been a few days. My mom and I have both called multiple times and sent several emails and have not heard back. The lady we did finally get a hold of did not seem willing to help and acted as if our request to get our chairs we paid for was not her problem. The furniture on the other hand is beautiful and nice quality. Just wish their customer service was the same.
This place just wastes your time. Go somewhere else if you can. Our initial visit went great, friendly sales representative helped us find a great mattress. The next day we go to pick up our mattress after being told the distrubution center would be open. The whole way there we cannot get ahold of anyone. We show up only to find out the distribution center is open Tuesday-Saturday. We call Ashley in Long Beach and they tell us oh well we can have it delivered Thursday. We just accept that because at this point I'm over it. We go the following day to use our gift cards the SUPERVISOR gave us to buy sheets and blankets only to find out that our gift cards cant be used on those. Oh and this is after waiting an HOUR to be helped even with setting up an appointment. This store really needs to get its information straight and stop giving fake promotions that they don't honor.
Brought a sofa from them on April 16th and they completely screwed up my bank account I will not buy a line from this company again
Bought a leather sofa, the derivery,setup staff are very professional. I'm going back.
Ask for Sal when you come in. He has made it easier to pick out the right furniture for my needs and budget without feeling pressured.
Poor customer service. I was extremely disappointed when I went back to pick up my daughters bunk bed. I understand when you buy the “floor model” you don’t get certain services, for example: delivery and set up, but when I returned to pick up the bed I had absolutely NO HELP loading my car and I’m seven months pregnant the workers seen me struggling and failed to help. Also it was like pulling teeth getting the instructions and when I finally got home and got ready to put the bed together IT WAS IN SPANISH ! I had to look on you tube for assistance. Honestly the level of basic human curtesy was at a all time low.
I came in to the Long Beach location unsure of what I wanted. The sales rep Taji provided excellent service and explained all the sales and promotions very clearly. She assisted us with a variety of options that fit our budget which made me leave the store very satisfied and excited. I definitely will be returning and recommending not just Ashley’s furniture to friends and family, but will recommend them to Taji for superb customer service. Thank you. Keep up the great work!!!
Patty Lopez was very helpful. Explained everything very well. Not pushy at all and very patient. I will definitely go back to her.
Taji was my sales person she was so attentive and helpful. Had a wonderful attitude. She wanted to make sure I got the lowest price possible even if they were having a 50% sale. Ask for her next time you go into the Long Beach office.
SAL is the best! My partner and I went in yesterday looking for a bedroom dresser and a chest. Sal gave us really good info on the type of woods that we were looking at, which we really appreciated because we wanted good quality and something that will last us. He also gave us freedom to look around without us feeling like we were being watched the whole time. Sal is a really kind and knowledgeable associate that gave us the best deals possible. Lastly, what stood out to us is that he never once made us feel pressured to buy anything. I would recommend everyone that is looking for furniture to go to him.
The salesman Sal was wonderful. I love my new bed and chair.
I was looking for a mattress with an adjustable base. DHAVAL helped me decide the type and brand. He was attentive and very responsive to concerns. I highly recommend his services at the Long Beach store!
Too damn high!
I was helped by Sal very knowledgeable about what I needed and great customer service. Helped out every way he could. Thank you, Sal for your great service.
Sal was very attentive and efficient made our purchase go very smoothly.
Love just walking around the store
I am writing to you to epress my appreciation for the excellent customer service that I had received from your company on my recent visit on February 26, 2020. Tiannah displayed excellent customer service. My husband and I were saying customer service is dead and doesn't exist. Until we met Tiannah. She approached me with respect by saying Mrs. Embry showing she respected her elders. Also Tiannah was warm, helpful and accommodating. I have been in Ashley's before and never experienced this form of customer service. I hope that this is the kind of service that will be present in your stores Permanently as this is what the customer want and need. As long as Tiannah is employed you will have a customer for life.
My husband and I visited about 45 mins before closing and we were promptly helped by a nice gentleman named Sal. He was very helpful, personable and knowledgeable. He helped us get a great deal on a few different items for our new home. We also appreciate his manager Geno’s assistance. I highly recommend both gentleman and their excellent customer service. Thank you both for assisting us well beyond your closing hours and ensuring our best interest. Brittney
Love this place! But the best is the customer service and how helpful everyone is, Estela Peralta the Best! Thank you for all your recommendation !!! Always up recommend the best
We were shopping for my sons new apartment and were very satisfied with the salesman Bill Hu. He was professional and helpful. We got a good deal on a sofa and a dinner table.
James was exceptionally courteous and everyone in the store was very nice it was an enjoyable shopping experience.
Danny V. is amazing! He was so nice and helped me get the bed set I needed!!
Thank you to Sal at Ashley for the best customer service! We appreciate his patience the last 2 days. He was amazing helping me finalize the purchase of our couch and then the next day. I bought a cow. He gave us a great deal on the my tv stand and cow picture that I just had to have. We will be back in a few months to buy more furniture and we will definitely be using Sal as our guy! Thanks Sal... you’re the best!!
The staff was very helpful and knowledgeable regarding the products. Antoine and James worked together to ensure my son was happy with his mattress and bedroom set choice.
very good
Patty Lopez was so helpful and informative.
Went into the Long Beach location and was helped by Danny. Super friendly, Super helpful and knowledgeable he made it a very easy process getting what I needed..
Mathew Choi is excellent.
Ashley Furniture Store had a bunch of desperate sales people follow us around like lost puppies. It made us uncomfortable. They wouldn't let us take our time and look. It was a bad shop. This location is at the Long Beach Towne Center.
Worst experience ever, don't get fooled by the insurance on the Furniture, it's all lies!! All they are trying to do is take your money!!!
I went in Ashley Homestore and felt very welcomed. The sales associate Jocelyn was very helpful and very patient especially because I brought 3 of my kids to store. She help us find everything we needed to my living room set.
Michael was very helpful and. wonderful resource.
Excellent sales service. Although I have not taken delivery yet, the purchasing process at Ashley was seamless thanks to my sales rep Iman Abifalah. He was not only knowledgeable about the entertainment center I ended up purchasing, but he went out of his way to describe features, options, availability and services. I'm looking forward to getting my new entertainment center, but must admit, Iman was the primary selling point. Easy to deal with, knows his stuff!
From the moment i walked in the door until the time i walked out, everything was great! Raul was my sales associate and he was very attentive to my needs and made sure i was satisfied. He was very patient with me and kept his attention with only me at the time i was being serviced. I felt appreciated as a customer and didn’t feel like he was just trying to make a sale. I would definitely recommend.
Great selection and overall prices. Although was stood out the most was the customer service we received. Iman was the sales associate that helped us throughout our visit. We had some deadlines that they were able to accommodate. Overall very happy with our experience and purchases.
They’re such aggressive salespeople! I get that you’re trying to make a paycheck, but it’s off-putting! Mohammed clearly passed us off to another salesperson because he obviously thought we weren’t going to buy anything. He said he had to help another customer when we saw him posted up front again trying to poach another customer. Also, this place has so much stuff in it, it’s not ADA compliant. Our trip was impossible to navigate with a stroller.
Great place for all of your household furniture. Mohamed helped us pick out the best bed ever. Also helped us with are new L shaped couch and 2 love chairs. Then a TV stand. They have it all and make everything themselves except the mattresses..
Awesome Job
Typical furniture store, aggressive sales people
Went in to Ashley’s furniture and sales person Lori was so helpful. I found everything I was looking for! Would definitely be going back anytime
Last week I came in to order a headboard for my guest bed. Jocelyn greeted me kindly as soon as I entered the store and right away started assisting me with my order. At first I thought she was only the designated greeter so I was surprised and impressed that she continued to help me choose what I was looking for and processed the entire order for me, start to finish. She told me about additional options and price compared for me to ensure I was getting the lowest price available. I really appreciated that. Jocelyn was also very personable. I enjoyed speaking with her and can tell that she cares about making the customer's experience a pleasant and positive one. Mahalo, Jocelyn!
On my experience, my Funiture is Quality yet on returning some funiture that cost 1000 is a problem. THERE ARE NO $$$ BACK and Restrictive exchanges. Cause after few days no exchange. SO BE Sure that whatever you like is nice and comfortable.
Stella made everything super easy for me she showed interest since the moment I stepped in I’m super grateful for all her help ! Will definitely be going back :D
Lots of selection. Willing to work with us on price. Not a hard sell.
Incompetence all around! Purchased a bedroom set on Jan 2nd, was given a delivery date of Jan 19th which I confirmed. Never received my delivery. Called my rep Lisa who told me that there were too many deliveries on the route so my order was taken off the truck. Was PROMISED by Lisa a delivery date of Jan 22nd which I was told was not available when they called to confirm delivery. So then, order cancelled, ashley card cut up, Jerome's here I come!
Zahra excellent
Unsatisfactory support when issues occur, property was damaged when item was delivered, Ashley did not support me well.
James was very personable and helped us find the perfect sectional. We had a great experience shopping with him at Ashley’s. Quick and seamless purchase. can’t wait to see our new living room
Michael was our sales associate and was very patient, knowledgeable, and personal. He worked with us for a few hours trying to get us the right colors to match existing furniture. He even moved a chair across the showroom floor for our eyes to see. Now that’s dedication. We appreciated that he was not pushy, yet close by to answer any questions. He helped to get us a good price and we were happy for the sales going on. The store was clean and beautifully set up. Very eye appealing! We love Ashley furniture! Now, my married children shop at Ashley’s. I like that they have so many styles and different motifs. Thank you for the pleasant experience and seriously for Michael’s frank and honest opinions. He sold us!
Good place,they just need to let you walk around by yourself and not have sales reps. Follow you around.
Prices to high not the same as online
From the moment I walked into the building Stella was 100% about stellar customer service. She was very patient with my decision making and was more than willing to show me around the showroom to find exactly what I needed. Checkout experience was speedy and easy. I’d likely visit again and leave my purchasing needs to Stella, definitely a 5 out of 5 star experience!
Went to Ashley furniture at the Long Beach town center and was met at the door with a smile by Jocelyn who told us a little about the store and said if we had any questions she’d be more than happy to help. We told Jocelyn what we were looking for, she let us know the layout of the store and we did a lap. After trying out several couches and loveseats my mother found what she liked and wanted. Jocelyn laid out all the price points and made financing and getting what we wanted quick and easy. She also did a bed/mattress demo which gave us an addition $50 off, which was nice and next time I’m in the market for a bed I’ll be going back to Ashley’s and having Jocelyn assist me. I would have given the store a 4 star review since it was so nice and big and had a great selection but with Jocelyn helping us and being so friendly and making everything go so smooth I’m giving a 5 star review. Thanks Ashley’s furniture and especially thanks to Jocelyn!
I was lucky to had run into this particular salesman. His name is Michael Sircher, he really went out of his way to find the best deal for us and most of appreciated his patience with us. Never once did we feel pressured, you do not see that too much these days
Joycelyn.. she was great above and beyond thank you for all your help young lady . Hawaiian and beautiful
I’ve done several purchases at this store and my salesperson Kevin is the best sales person you want to deal with, very knowledgeable and polite.
Wonderful experience at this store. I got lucky and ended up working with Jocelyn, a fantastically warm and patient salesperson who was not pushy at all. She helped guide me to the styles I liked and made me feel comfortable with my decisions. I am keeping Jocelyn in my contacts for future purchases!
Wanted to share the great experience I had purchasing furniture at Ashley's Furniture with Patty Lopez. She was very friendly, patient, and knowledgeable. Best of all she was able to help me save a great deal of money! I highly recommend Party's assistance at Ashley's.
Patty was very pleasant and knowledgeable. She was not pushy and listened attentively to help us figure out we wanted to buy. I will call Patty every time I need to go to Ashley.
James was great! He sat down with me, listened to what I wanted, understood the measurements I was working with, and even moved furniture around so we could physically see what worked best. He was professional and engaging. He made sure I got the “price match” since what I saw online was cheaper! Thanks James!
We came in to buy lamps at the Long Beach store for our redecorated guest room. David J was our sales associate. It was not a large sale, but he was helpful and patient in the transacton as if it were. Thanks, David
I don't know where these reviews are coming from. I was put on hold trying to see if they had an item in stock. Waited 30 min with no response. Check out their yelp reviews for the real rating of this place.
Friendly helpful staff, but I wanted sleeper sofa but have to go all though the store to look. Me Tamez was knowledge as well
Stella at the Ashley Futnitire store in the Long Beach town center is amazing, the BEST sales person. She went ABOVE & BEYOND to help me find what I was looking for! :) Ask for Stella
Absolutely BLOWN away! STELLA made it so easy for us to pick the perfect furniture for our new home. We told her what we had in mind and she was ALWAYS 1 step ahead of us. We highly recommend her
This place is excellent. Adam help us pick a wonderful and got a sweet couch for free. Was able to get it finance for with zero interest for 5 years. That's one sweet deal. With $50 monthly payments. The bed had a massage and elevated ... It's amazing. Thank you Adam, you were funny and kind and awesome!. Wish you the best luck.
Came in with a friend because she wanted a sofa. Stella helped us and was able to accommodate our needs. Helped out that I was able to get some cute decor for my bbq event. She’s friendly and awesome.
Stella Peralta was super helpful and I got exactly the furniture I want. She was very knowledgable about all the merchandise
Jocelyne C helped me, she was extremely informative, so sweet, answered all my questions without keeping me there forever, made the process so easy, she was referred by my parents, who also had nothing but great things to say and I will definitely be referring her if I know anyone looking to buy.
thank you stella for helping me get such a good price on my mattress/box spring! she worked really hard to get me such a good deal, really appreciate you stella!
My experience at the Ashley Homestore in Long Beach, CA was extremely disappointing. I had expectations of getting great customer service, as I had been to an Ashley Homestore in Santa Clarita and received excellent customer service. The manager at the store did nothing to make me feel appreciated. I could have placed my order online and have gone through a better experience. I felt like as soon as I placed the order they felt that they did their job. I had questions and they were brushed off. I asked if there were any other deals that could be offered, and the answer was defensive, as if I was taking money away from them. I was not happy with this store's treatment of customers.
Friendly and knowledgeable staff
GOOD prices. GREAT furniture. OUTSTANDING financing-ZERO interest. Helpful, knowledgeable and friendly service. Please ask for Lori :)
Won't be back overpriced obnoxious, employees
Exceptional customer service by Sarkis and floor manager Charles at Ashley Homestore in the Long Beach Towncenter. I will definitely be a repeat customer and refer friends and family.
Great service.
Not happy with their furniture quality...
Sarkis was absolutely awesome to work with. Buying furniture can be stressful and he made it a great experience.
I love the customer service that i recieved in the long beach store. Patty and Stella gave me all information that i requested about their products. Just waiting on my products to arrive on the 21st.
Nice store, and the sales manager Antwaun very nice he help me a lot.
Purchased leather sofa several years ago and now the leather dye is fading .paid for the protect plan and would not honor it ..not happy.....
Bought a mattress for $250.00 came home and checked on Ashley website and there it was for $155.00 the same mattress ofcourse I cancel the purchase not good business.
(Translated by Google) What I did not like is that when you get to the beginning they take good care of you and convince you to buy, and when you come back to ask other clearance prices they ignore one. (Original) Lo que no me gustó es que cuando uno llega al principio lo atienden bien y lo convencen que uno compre, y cuando uno llega nuevamente a preguntar otros precios de clearance lo ignoran a uno.
Ashley was very good young lady was great
Our sales person Vartan Sarkisian was very helpful and knowledgeable; he gave us information on all the items we were interested in. Also, Vartan was very attentive without being insisting or annoying. He took good care of us; we will definitely go back and ask for him on all of our future purchases.
I purchased lots of furniture and area rugs from Ashley store in Long Beach. The items value over 10k. The sales associate, Vartan was the best I have ever seen. He has so much knowledge about each product which provides you with a great information to make a decision. He also helps to get the best price and magically make you purchase best items within your budget. I recommend him to any one without any reservations.
Over priced. African American sales person could have been friendlier.
Stella was nothing short of Amazing! I was nervous about purchasing my first couch, Stella instantly put me at ease and even made the experience a lot of fun! I will recommend Ashley furniture to all my friends for there furniture needs, because of your quality product but even more so because of Stella’s incredible customer service!!
This is my first time In ashley and was awesome, very professional staff and very nice furniture!!
Okay
Our experience with buying sofas at Ashley HomeStore was especially pleasant because of Sarkis. Sarkis was very knowledgeable in the different styles of sofas and was super attentive to us. Noemi was also very nice during the checkout process. Thank you to Sarkis and Noemi for the exceptional customer service and thank you to Ashley HomeStore for making available a wide variety of sofas to choose from!
(Translated by Google) EVERYTHING WELL SERVED (Original) TODO BIEN ATENDIDO
Taji was awesome and patient and very helpful! Thank you! We will be back soon! :)
Adam took care off us. Goodbye 1980's bedroom set hello future.
Aundra was possibly the best salesman I have ever worked with. Aundra was able to educate me on what to look for in a mattress so I could make a wise investment. Ashely’s furniture was impressive through and through and Aundra is the only person I will buy furniture from!
Bought a chair here that was on sale two weeks ago. Same chair on sale again but it's $30 more. I asked to get the same price as I got 2 weeks ago. They would not match that price. So they lost the sale.
Lovely furniture, helpful friendly staff, easy financing, it was a great experience. This was the second time I had been in the store and it was nice to be able to shop without the staff being pushy. Our salesman was extremely helpful and patient while we looked for the right couch and recliner set. Thank you!
We had a great experience Sarkis was amazing and we will send our friends to him direct.
Salesperson Kevin is awesome. Delivery process is horrible. Going on 4th attempt due to damage and wrong furniture. It’s really a comedy of errors. Delivery process obviously has many gaps in standards. Trust me, I have been in the route delivery business for 40 years. You need help!
Stella at the Long Beach Town Center Store was so awesome in helping me resolve a purchase issue that I had. She’s so thorough and very helpful. I will definitely make more purchases with her.
Terrible delivery experience. Over two week lead time for the furniture to be delivered. First attempt was missed due to them having the wrong number on file. I had to call and set up a new delivery date which was for three days later (waited on hold for close to an hour during that task). Second delivery attempt, the delivery guys had the wrong facing sectional (and they were an hour and a half late). After that, I was told I needed to reach out again to reschedule another delivery and explain what occurred to the home store (strange this task falls on customer). Waited on hold for another 30 minutes for the service rep to then need to call me back due to computer issues. Finally, I got a call back with the news that I have to follow up with them again tomorrow to reschedule yet another delivery. Bottom Line is Ashley focuses on charging your card on the floor at time of purchase, and does not care to coordinate timely successful deliveries. And of course, I had friends visiting from out of town with no where to sit all week!
Awesome service very friendly and accomodating
Super helpful sales people. I had pretty much given up on finding the couch I was looking for but went in on a whim. Raul was super helpful in getting me answers and got me a great deal! Would recommend to a friend.
Great.. my sales person it's very professional.. Thanks Ben Lopez
Good prices and quality! , gentle people.
Abel is a 5-Star Salesmen at Ashleys located at the LB Town Center. My delivery was on the day scheduled, kinda all good. A couple of manufacturing issues that was rectified. But the Technician Paul, that came to my home to check my issues was very rude.
My experience was great I like the fact that I could mix pieces together to make a set for the living room and also for my dining room and I also makes my bar stools
Love Ashley furniture. Everything I have in my house was purchased from here.
Really? You guys have the nerve to text us information about upcoming savings, blah blah...Ashley furniture promised us a $50 gift card for the inconvenience the company gave us during the holidays . The furniture did not arrive on time 2x as promised, then broken and missing a stool that was OUT STOCK! Really. You sell items that are not available... no thanks! Ps. The $50 card never arrived... stay away, Don’t ever text, call or mail us your lies! ..negative stars...
Disappointed. I didn't receive a call or text my bed would be delivered. I open my door to go run errands and my mattress in a box is against the wall. I was told I would receive a call with UPS delivery information. Back to Living Spaces.
Good experience, great selection of furniture. The salesperson was friendly and knowledgeable which made us feel comfortable deciding our choices. Plus the sale offers help of course. We definitely will come back and recomend the store to our friends.
I'm extremely happy with the attentive and professional service I received from Ashley's in Long Beach. Sarkis, the salesman, was patient, considerate, and made excellent product recommendations. Charles, the manager, was intent on me walking out as a satisfied customer. I got a great deal and exceptional customer service from both Sarkis and Charles. I definitely recommend this store for your furnishing needs. Thank you!
Had an awesome experience. Everyone was so helpful and attentive. Thank you for the help, kindness and affordable prices.
Raul Martinez is a great sales associate. He is very helpful and happy to assist and answer any questions you may have regarding your purchase. I recommend him !
We got our sofa in this place with a great deal! Highly recommended.😊 come and see Daniel for assistance!
Marcy was very helpful today with our purchase. Very happy customers
Sarkis was very good and helpful No pressure AAA customer service
Stella helped us out at the Ashley furniture store Long Beach . I’ve been to plenty furniture stores in my day and I have never received such great service before. Stella was very knowledgeable and very patient with us. She has a great personality which made our shopping experience much more pleasurable. She gave us ideas on decorating our home and was very helpful. If you go over to the Long Beach location ask for Stella you won’t be disappointed.
Daniel’s customer service was amazing! Very knowledgeable about products and helpful in choosing which furniture would best suit us! Great deal and a great experience! Wonderful management as well!
Patti was very patient and helpful. She took her time showing us all our options and helped us picked the best sofa & loveseat for the space we had. Thank you Patti!
Buying all the essential furnitures for our new house in Ashley was very convenient because they showed me a wide array of choices, from sofa, ottoman chairs ,bed frames and mattress. Raul Martinez was so kind and patient in giving us the best customer service.He is so gracious enough to accommodate all my questions.It was a smooth transaction. I will definitely come back here!
Stella the sales rep and Charles the sales Mgr helped me tremendously. Gave me the best price and really tools great care of me. I recommend them to all so please make sure to ask for them!
My experience was great and Devin was truly helpful. I'm definitely a happy client
When my husband and I went in for a short look planned before we went to another discount furniture store near by where we really were going to purchase our bedroom set. (Or so we thought!) When we walked in we found a friendly, knowledgeable sales adviser, Raul Martinez, from the Long Beach store at the Carson Center, who led us right to the correct area of the store. He let us look around and gave our space but was always available to answer any questions about everything. We found the most amazing deal ever there !!! Raul was unbelievably patient and very Professional with me; changing my mind COUNTLESS times about which color choices and accessories I wanted. we could never be as happy and confident with a furniture store like Ashley Homestore , without Raul !!!! He made our experience worth coming back to Ashley a sure thing ! Thanks Raul !!!!
Stella and Tony are the best! Made our purchase very easy! If you plan on visiting Ashley homestore, please look for Stella and Tony!
Alex Gonzales is a phenomenal person! He took really great care of my family showed us all of our options when buying. He was able to make the entire process fast and easy !!! Definitely going to refer him to my friends and family! Thanks again !
Raul Martinez is a true professional. Very courteous excellent service. Bilingual and I recommended him to all my friends and associates. I’ll be back soon to furnish rest of home. 10 Stars!!!!
The customer service was excellent they answered all my questions with a smile 😃 I recommend Ashlys HomeStore to whoever is looking to buy furniture.
Shopping at Ashley’s homestore for my first apartment was such a success. Raul Martinez greeted me as soon as I came in and helped me find exactly what I was looking for. I am extremely happy with the price and also the furniture I purchased. Made the process quick and less stressful. I would recommend this furniture store to anyone honestly. I noticed that they have plenty of people on the floor to help and everybody was super nice and welcoming.
Great selection!
Vartan helped me picking out furniture for my living room and bedroom, he was great and helped me find just what I wanted with lots of insight to help narrow down the choices.
Sarkis was attentive and gave me excellent service. I was pleased with my experience and I will very likely come back and shop here for my home needs.
Edson Henriquez was my daughter sales person , he asked what color of living room set she was looking for after she told him he showed every set in the color she wanted made so easy for her to pick ....now when she received it...it all blended in with the rest of her furniture....so then my other daughter went he did the same for her then me...he is the best sales person to make it easy for us to pick and all of us are very happy with our furniture he also gave us the best deal and helped us save.....Edson was very professional kept us happy that we will all return to Ashley for our entertainment center , dinning room set and kid furniture....I advice everyone to ask for Edson H. He will give you good deals and makes it easy to pick your furniture.....thank Edson H. For his help and knowledge of the quality of the furniture we received we. Will return for sure to Ashkey
Excellent Service!!! Mohamed was Great!!! Very knowledgeable and able to find us the best deal.
I was helped by Raul, he was very knowledgeable and patient. I never fealt pressured to buy anything and he answered all my questions. The items shipped as expected and am happy with my new furniture
Awesome Location. Awesome costumer service. Overall had a great experience! Thank you Ashley’s Team.
I was greeted by the kindest salesman Adam, he was very professional. He gave me a good deal and I left with new couches for my house. Thank you .
Long Beach is awesome!! Manager Victor was the best.
I had a hassle free time with a very knowledgeable sales person. He was great! Ask for Raul, he helped us with our new bed.
Lori Cisneros took good care of me, and for me a great deal
I’m super happy with my purchase.
Highley recommends Vartan! This dude took the chance and led us too what we wanted!
Great salesman vartan!
Thank you Jocelyn, the kindest sales person I've encountered in a long time. My wife loves the Tempurpedic mattress with the adjustable base, as she have breathing issues. And I'm enjoying the leather recliner.....Woohoo Aloha and God bless
Only giving 3 because they did give a small refund on delivery fee. We went to the big recliner sale. We got 2 mattresses 1 sofa and 4 recliners. We spent 4 hrs in the store and drop closed to 5 grand. We waited 2 weeks for items. They delivered the wrong recliners and even with the help of the delivery guys it took over 30 mins to reach a person. Turns out sales man wrote down wrong item #. Now had to reorder recliners and have to wait 1 week for 3 and the third is coming in July. They would not take old mattresses. I am very upset with is whole deal.
Very pleased with there customer service , really helpful customer service
Creepy sales reps walking close by, following around. Majority of them hanging out in the “high end “ area. Sitting all over furniture. Had to ask them to move to look at furniture.
I was helped out immediately when i walked in the front door by a nice man named James. He showed me exactly what I was looking for and then offered me a really great deal with lots of discounts. It's a great experience when you leave satisfied. My items will be delivered to my house in a few days so i didn't even have to lift a finger.
Never buying for Ashley again they sell you items that are on back order . Still waiting on carpet and placemats. Called Customer service confirmed that delivery was going to delivery it and never came. I took the day off work for nothing . Customer said it was on back order again and didn’t seem to care that I took the day off work lost wages. I bought a bedroom set and the bed came damaged. Stop selling items that are not available to your customers. I ask for a call back from store manager still waiting. Still no Carpet or placemats.
This is my second time ordering from Ashleys. First experience was ok. Now this time I am very disappointed with their delivery service and my furniture arrived damaged. I will never order from them again.
This experienced at Ashley really sucks never never will I buy anything furniture from Ashley furniture they suck their CSR are rude along with the supervisor name blanca and associate named Lupe they are very Un professional. I hope corporate looks at this message and they take actions. Horrible store and horrible at all. The sales reps was the only kind and carrying person
Good service good quality products
I enjoyed working with Lori Cisneros she had very good attitude and personality. I was pleased with the service
Tracking and delivery is inconclusive. Yet to hear from the store for goods purchased a week ago.
Shahe was fantastic. He helped me find exactly what I was looking for quickly. I had been looking everywhere, and couldn’t find what I wanted but mostly couldn’t deal with the sales people. The team at Ashley was phenomenal. The manager Charles San Nicholas was great too. He really helped to ensure all the paperwork was done quickly and he made me feel like I was the priority and my best interest was in mind. They were both talented and you should value having such great employees, and do whatever you can to keep them! I spent $10k and ONLY planned to buy a couch?!
I have been a huge fan of Ashley furniture in the past but after my experience with Francesca at the long beach store, i wont be returning. I was shopping for furniture since i am moving next month and as soon as i walked in, Francesca ambushed us and then said she would stay "near" for questions. As i was walking through with my friend Francesca literally walked right behind us and then intruded in on every chance she got asking invasive questions. She kept on following us making us feel so uncomfortable. She eithet was desperate for the sale or made us feel like we did not belong. I took my business a couple doors down to Bobs where EVERYONE was extremely friendly.
Paty López provided great customer service , I walked out of there happy with great deals.
Great place to shop for furniture.
Did not explain to us at all that the 12 inch hybrid bed in a box may not raise to the full 12 inches after using a ruler to show us the the floor model was at its full 12 inch height So after spending hours waiting on customer service, days waiting on a mattress technician, and weeks wondering if we bought a defective bed I’m finally told no our 12 inch beds can be anywhere from 9-12 inches and that’s not a defect they should have told you at the store. What the f.
Vartan was the store associate that assisted us in choosing the best set that met up to our home decor. I cannot wait to have it delivered to my home. He was very nice and patient with our decision making because it’s so hard to choose the perfect set you are most comfortable with. Along with carrying around with our one year old baby who can be a little tornado around the store he was very helpful in keeping her entertained and like I mentioned very patient! Thank you so much I will most definitely recommend this place to family and friends.
It was great service
Nice furniture fair prices
5 stars for sure! Sarkis and Charles helped us out so much. We walked into the store looking for a specific mattress, bedroom set, and tv stand. We knew what we wanted, but got so distracted by all of the beautiful pieces. Sarkis was helping us stay focused, and showing us his favorite pieces. We did not intend to buy anything the day we walked in, but sarkis really made us feel comfortable & safe, so we ended up buying everything we needed. Sarkis was able to establish our trust, making us feel like he was truly looking out for us. Charles came in and helped us out so much financially, and approved a price match I saw previously online. Overall, we are very pleased with our service and can not wait for our new king bed! Thank you, Sarkis and Charles. We will definitely be coming back and sending friends to you two. Without you two, we wouldn’t have purchased anything. You guys need a raise! Thanks again.
Everyone was very helpful. Tony went out of his way to help us get what we wanted. Iris was great and willing to help.
Andrew- sales rep was great! Delivery was horrible along with missing pieces of stuff I was suppose to be delivered. I called spoke to lupe - she said I will return your call and find out. Till this day I’m waiting for her call in return. Today I called again for the 3 rd time due to a lamp being delivered wrong once again. I spoke to a Barbara which is very helpless and has no customer service experienced. She was very rude and did not provide no source of help! I also spoke to a Lupe and she was a helpless and rude as Barbara. I hope Ashley corporate looks into these reviews and talk to their CSRs to assist customers not to get on the phone and be rude. We are having problems already and they need to be helped out in every way...I will never purchase anything ever again from Ashley store.
I had an issue with an online order. I went to this Ashley's store in Long Beach and Kevin and the managers were understanding even though they had nothing to do with the online order. They helped me find what I was missing and in the end, Kevin went the extra mile! Very happy with their service.
Great furniture and prices and our salesman Kevin was great
Zahra was very knowledgeable of all the products she took time to make sure I was buying the best mattress for me. She was very patient and friendly and made my buying experience easy and simple. She didn't pressure me and made me feel comfortable with my purchases. Will definitely think of her for my future furniture needs. I would recommend her to all my family and friends.
I genuinely liked my salesman Sarkis. I do not like the customer service over the phone. I called several times and was put on hold for 10 to 15 minutes and the call was never picked up. I ended up having to physically come into the store in order to change my order. That was not necessary if someone had answered the phone.
We had a great shopping experience the service at this location is friendly and the staff is great. Stella the salesperson was extremely helpful and patient. Connie the manager was also great they both worked together to make our purchase a pleasant one. Keep up the good work.
Stella was patiwnt and very helpful. She helped me pick up my living room and my daughters bedroom. I will be going back for the master bedroom soon!
I bought a sectional & chair with ottoman! Love them both😁Stella was exceptional💯
My daughter and husband actually worked with Stella to purchase me a lift recliner following open heart surgery last month. She found them the perfect chair at the perfect price and had it delivered by the time I was discharged home. My sister was so impressed by Stella and the chair she also purchased one. Thank you Stella .The next time I am furniture shopping I'll be seeing Stella at Ashley home store on Carson !
Always a pleasure to buy my furniture at Ashley home store.
I bought a sofa and loveseat and was unhappy so I went in the store and spoke with Samuel. He did everything he could to make it right (which he did) and was very pleasant and patient and so was Marcelo. I left a happy customer.
Great place but look online their instore prices are 2x the online prices if not more. The cool thing is they will match it but they still over charge for delivery
I'm stunned, just got the best deal I could imagine on an amazing matress and sectional. I walked in the door expecting to just add another store to the window shopping list... walked out with 2 major pieces of furniture that I couldn't be happier with. Thank you James and Ashley's furniture.
We went in to find a dresser for our bedroom. Andrew, the salesrep, helped us and did an excellent job assisting us through the process. He was extremely accommodating and 100% customer oriented. It was never about him or the sale, but about making us happy with our purchase. Charles, a store manager was also very accommodating in our purchase process. We had a misunderstanding with a previous customer interaction we had. Charles went above and beyond to rectify the situation and we couldn't be more happy with the outcome I would recommend to others to go to the Ashkey Furniture at the Long beach Towne Center. I would specifically recommend working with Andrew and Charles as they made our experience well worth the visit.
(Translated by Google) If you know how to negotiate you can get good discounts in this place in furniture Beds and kitchen (Original) Si sabes negociar puedes obtener buenas rebajas en este lugar en muebles Camas y cocina
This place is awful. Ashley’s overall is terrible with customer service but especially Ashley’s Long Beach. My husband and I had encounters with their managers Tara, Barbara and Victor. Horrible customer service. It’s a long story but in short, items delivered broken, lies and attitude and no consideration of customer. They just went their money and don’t care what happens after. My husband and I had to physically drive to the store for answers and we ended up canceling the entire order. I didn’t get the furniture I wanted and ended up ordering from Living Spaces. Much smoother and more pleasant. Very disappointed with the personnel here and will NEVER be returning to Ashley’s for anything! Thumbs major down.
Bill was really helpful and patient with me and my family. He gave us great recommendations and explained all questions we had about the products.
Patty was very patient with us and very helpful with our decorating issues
Thank you for your professionalism and your sales experts and for the call back s.helping us get the items we wanted ,great service from everyone. Thank you Adrian salesman and Frankie the assistant manager. Great fall.
I allege that the Ashley furniture homestore and the store manager Victor were notified within 3 days of the delivery, that the mattress delivered to me on 4/2/2019 seemed defective. I declare that store manager Victor never even attempted to resolve the issue of my defective mattress, within that 3 days, by sending a tech out to inspect it, even though sales representative Kevin Jackson suggested just that. I claim that today on 4/8/2019 I received a call from Victor, the Ashley furniture homestore manager. I assert that he spoke to me unprofessionally, talking down to me, stating that Ashley's doesn't sell used furniture and he had paperwork that I had initialed. I further assert I felt uncomfortable, and threatened, and sensed I was being treated in an unjust way that seemed discriminatory, especially since that same Ashley paperwork states “notify us of the defective condition within 3 business days after delivery and we will either repair or replace or refund the purchase price”
Sales person very helpful
The salesman Raymond was very helpful and professional.
I had a great experience shopping for my furniture marcy was awsome sales person the only down fall was the delervery people took so long to get my furniture a month later wich the the store had nothing to do w it it was the delery people .But i still would shop there .
I ORDERED A BED SET IT TOOK 3 MONTHES TO RECEIVE IT PLUS I DID NOT ORDER MEMORY FOAM MATTER AS TERRIBLE SERVICE BEDDING STUNK
The service was great. Joseph did an amazing job and was able to find me exactly what I was looking for
It was our first time walking into Ashley and everyone was very welcoming and inviting. My husband and I had a wonderful experience shopping for our newly remodeled room.
My Sales person was BEN..😊😊😊😊. He great, very helpful he took his time with me.. with his help I got the best deal. .. Thank you BEN I appreciate your help and support.
Horrible place run!!! Dont even go in there! Rude, unprofessional, pushy!
Hmmm. The sales team is friendly.. i had a bad experience from my first purchase, so I say don"t buy the insurance for anything . It's an outside company and they'll cheat you if you if you ever make a claim. But the managers were so accommodating I used my credit the small percentage the insurance company comped me and opened a account for future purchase.. customer service goes a LONG way!! Only 4 stars because of first experience
The staff was very helpful
Best experience ! I had the best salesman his name was Valton ( sorry if I spelled it wrong) he was amazing helped us step by step he even stayed later to help us finish up our sale ! He helped us from finding out dining table to getting our couch and rug to match exactly what we were looking for ! THANK YOU SO MUCH VALTON
Prices were excellent which is what brought me to the store. The selection and quality as well as the incredibly friendly and helpful staff were the reasons I purchased a bedroom suite and living room furniture. I couldn’t be happier with my furniture and the shopping experience at Ashley. I will definitely be back.
Great customer service!
We are very happy , sales personnel answered all our questions. Very helpful definitely return future purchase.
I hate this store! Don't buy anything online, they will take money out your account for the same purchase every week. They customer service online sucks a lady by the name Megan was very rude . These people don't even get one star . On top of all that you gotta wait forever and a day to get your order meanwhile getting robbed of your money every week. DONT DO IT! CANCEL YOUR ORDER!
Limited selection for youth beds. Priced a little on the high side.
Great Service, went above and beyond for all our purchases. Abel was a great representative and took care of everything we needed to buy.
Awesome furniture store
Customer service is subpar at best at the Long Beach town center location. It took them three months to even deliver a bed set and wouldn’t even offer a discount for the inconvenience. Not only did they cancel three trips to set up, they are very unwilling to accommodate the day You need. It’s their schedule or no delivery at all. Very disappointing considering it wasn’t cheap.
Great customer service and the prices are really good.
The store is nice, but was just going to browse. Greeted at the door by a staff member who was looking to make a sale. Im moving in about a month a only looking at what they had to see if it was actually worth bringing my roommate down as well to buy a couch. I told him I was only browsing and wanted to look alone, I was not going to buy anything on this visit. Staff member then proceeded to obviously follow me around the store all the while whispering into his walkie talkies nonstop. Made me feel extremely uncomfortable and like he thought I was stealing. Left the store after only walking around for a couple minutes and went to Bob's discount next door where I had a much better experience, will not be going back.
Great customer service and delivery experience!
I recently visited Ashley Homestore for a new sofa and found the best employee ever Mr. John Spencer.. I told him what I was looking for and ended up at the Enola sectional, that now looks fabulous in my living room John was never pushy it and I didn't feel rushed as I decided, If anyone is thinking about buying a new piece of furniture, I highly recommend this store and don't forget to ask for my guy John Spencer
My mom and I were happy to have gone to this Ashley store. We were greeted at the door very politely, but we were already at the defensive because we don’t like salesmen to push for a sale. Thankfully we were helped by John, who was great with giving us information and being really funny and witty. He did not hover at all, which is something we prefer while shopping. At the end, we were checked out and again, John was great with giving us the information needed and extra tips about the delivery. We have already gone another time, and specifically asked for John to help us out.
Very friendy....de salesman Benancio and de manager Victor truly nice persons.....will go back definitely....
Great service.
It was a good experience shopping for my dining set there. Bill was very helpful and straightforward with information. it was quick and easy to decide on the set that I wanted for my home. Thank you!
Is there some reason that NO store answers there telephone?
This is my go to place for furniture. There's a wide selection and you can get a really great deal when they have their holiday sales. I have been shopping here for about 10 years and am satisfied with my purchases. I find the staff friendly and knowledgeable and will be shopping here again soon.
Everyone was very helpful and accommodating! Kevin is a sweetheart!
Good price
Was promised furniture on 2/15/19 and still waiting had been already waiting 45 Days very unhappy then the item I bought is even cheaper then what I paid for it and I don’t even have it.
Every favorable
Customer service was great. Merchandise was great.only problem,its taking to long to get my merchandise, months.i still don't have what I ordered beginning on January.
Too pushy, had one salesman follow us around almost the whole store!! He left to go home and he had another salesman take his place to follow us!!
I absolutely loved my Ashley experience! Adrianne you were awesome to work with!
Very satisfied! John Spencer the salesman is the best guy to go to hands down! He was so helpful with what we were looking for. Oh and he has some good humor! Mad us laugh the whole time we were there! We ended up purchasing the sectional we wanted. I recommend John Spencer if you love some humor while looking for a piece of furniture.
Purchased a sofa and dinning table. Great price and most of all great service from Stella Peralta.
John was very helpful from the time we arrived until we left with a very nice dining set, my wife and I are very pleased with the service he provided, Gracias Rojo and thank you Ashley Home Store
I just received my delivery and I am so happy!! My sales person, Eduardo Ramos, was very helpful and knowledge! The delivery persons were friendly and quick. I love my comfy new reclining couches!!
I received excellent customer service. Thank you Patty.
Got a great easy chair at a good price and quick delivery.
Excellent sales personnel and great prices!
Expert service. Robert Flores was amazing! Great furniture and vast selection.
I had a wonderful time with Noleen at West Covina Store, she was very professional and help me with every question I asked, my sister bought a fourteen livingroom set with the President Day special...🤗😊😉... next is my turn to buy a recliner
Denis was an excellent salesman!! He was very energetic and easy to talk to. He wasn’t pushy at all but he made sure he was close by to answer any of my or my wife’s questions. I will refer my family and friends to him for sure!
Greeted when I entered the store the first time by Mohammed. Explained what I wanted. He showed me the perfect table. I needed to check all my options. I did so, and returned a week later to be greeted by Mohammed again, who remembered me. We finalized the transaction and I was happy with the customer service I received from Mohammed.
Great experience, great customer service really attentive to our needs.
Tim is a wonderful salesperson
I made a purchase at Ashley Long Beach on April 11th, 2022 and was helped by Stella Peralta. Stella was very professional, knowledgeable and helpful with our purchase. She made the process easy and fast. She's a pleasant person and my husband and I felt very comfortable speaking with her. She doesn't pressure you to buy anything you don't need or want. Thank you Stella for making our shopping experience a great one and I'll make sure to recommend you and this store to friends and family for future furniture purchases.
They kept switching my delivery date they came till 10 pm really bad customer service for delivery at the store they treated me really nice can’t complain
I like the furniture, I don't like salesperson don't tell all the available especials. We were looking for a matress and try to sell us a tempur pedic, the one that is ten thousand. So we got scare! Then we got a mail especial that matress was on especial when we were there.
Their selection is ok and pricing depends on the quality you like and size of the furniture you are looking for. I highly dislike the sales person lady that followed us throughout the entire store and never once seemed to care about customer service. She followed us like a vulture and even after we left the store she followed us to still bother my wife and I. It is because of this behavior that we will not be buying anything from this place.
Good prices but make sure you only get stuff marked down 20to 40 percent otherwise in a few weeks you will see it for less.
I give 5 stars because they have a very wonderful, knowledgeable, respectful, helpful person working the floor... Mitzi. I was fortunate enough to have met her. She was fantastic. If you visit, tell her I recommended her to you. I experienced 3 other sales people there - they were less than stellar.
Ashley (actually) speaking the furniture feels good after 2 weeks still.
(Translated by Google) Don't buy it ... Buy one of the most expensive bedroom sets and: The color was different from that of the store sample. The received was dark tending to black. And the finish of the dyeing very bad. Once assembled, the bed base looks very weak even if the bench box is put in. The latter is just as weak, the seller assures you that it is a lined wooden plank, but it is alternated thin wood, with a type of cardboard base and all lined so you do not see it. They care to sell as much furniture as possible, they do not look at customer satisfaction. It looks like they push the furniture into your house and don't want to receive it back. Zero stars, even less 1 star. (Original) Don't buy it... Compre un juego de dormitorio de los mas caros y: El color fue diferente al de la muestra en tienda. El recibido fue oscuro tendiendo a negro. Y el acabado del teñido muy malo. Una vez armado, la base de la cama se ve muy debil aunque se ponga el bench box. Este ultimo es igual de debil, el vendedor te asegura que es una plancha de madera forrada, pero es madera delgada alternada, con un tipo de carton de base y todo forrado para que no lo veas. Les importa vender la mayor cantidad de muebles posibles, no se fijan en la satisfaccion del cliente. Se vé como si empujaran el mueble dentro de tu casa y no lo quieren recibir de retorno. Cero estrellas, aun menos 1 estrella.
Boo! My husband and I really got jerked around at this location. We bought a couch that ended up not fitting through our hallway because of an extreme angle which, fine, but it all went down hill from there. The movers straight up lied about not being able to take it back so when I called the store they said I shouldn’t have signed for it. Then I got stuck at home for 2 days while the store pretended to “contact dispatch” about picking it up. Nothing. No one has called me back to date I’ve been playing a one sided game of phone tag with the manager who is clearly dodging me and my husband. Obviously we are going to get it sorted out but I am not in a hurry to go back. Be careful of your purchases.
Mohamed (Spanish speaker) helped me with my bed and dining room table set purchases. One was in person and the other was entirely over the phone. He was professional, never tried to push anything on me, and worked hard to ensure I get the items on time despite short deadlines. First class service and professionalism. I will be returning (for the same associate) in the future. Thank you.
Elegance and Classy
Worst experience! So everything I wanted was not available within a month. Then they tried to show me other living room sets but it was the same thing. Waste of tine! Ashley furniture, show things that are available!
I wanted to buy a sofa set but waiting time for delivery or pick up is one month that is ridiculous I need it now. And people wonder why they are losing so much business that are laying off masses of workers. In their factories well that is the answer. But luckily Bob's furniture had one and ready in 3 days now that is business.
Very good experience
Really frustrating experience here. They have very deceiving advertising on Google, don’t be fooled! When they say (Set of two), what they mean is you must buy two. The prices listed are for ONE product. The manager admitted to me it was very deceiving advertising, but did not offer me the displayed price online. Very disappointed, will not come back for our furniture purchases
Amazing Mattresses with Product Knowledge
(Translated by Google) They are the worst, they have more than two months that I cancel an order and they never give me my money back and even with the manager I have spoken and they are only lies, I do not know where to report them ??? (Original) Son lo peor tienen más de dos meses q cancele una orden y nunca me devuelven mi dinero y hasta cn el manager he hablado y solo son mentiras no se donde denunciarlos ???
I recently moved into a new townhome and decided to purchase my furniture with Ashley’s. I can not begin to express how frustrating of an experience this has been. I have spent over 10 thousand dollars on furniture for my new home and all I have to show for it nearly two months later is two twin beds! Two of my three orders orders have been back ordered. Although waiting for merchandise longer than anticipated sucks, it’s even worst when the delay comes with horrible customer service. What bothers me the most about this company is that the sales representatives are like thirsty hounds as soon as you step foot in the store. They are constantly on your heels trying to make a sale, but once they have your money and have solidified their commission you have to practically perform magic to get a representative on the phone to get a follow up on your order. I placed two orders in the Long Beach, Ca store and one in the Hawthorne, Ca store and both stores have been very unprofessional in regards to explaining to me why my items continue to get delayed without notification and I continue to receive misinformation. I’ve also experienced a total of four “dropped” calls within the last few days of calling. The first time it happened I called and questioned the representative about it and was informed that the staff was really busy (which was a poor justification for hanging up on a customer), the next three times I knew it was intentional. On one occasion I called and asked to speak directly with a supervisor. I was placed on hold for about 5 minutes and then connected with a supervisor who found my issue minuscule and transferred me back to a representative. I do not recommend spending money with this company and I will make sure I never do business with them again, ever!
Hi Ashley, My wife and I, Had a smooth experience buying new living room furniture at Asleys. Alex, our sales rep, was awesome. No pressure sales, and very helpful! He must be one of your top salesman....take care of this guy.... he's a keeper! I would recommend Asleys for those looking for a honest place to buy furniture. Blessed JPL
I would give it one star for their employees but the store itself is nice and has a lot of good deals. When you go into a furniture store or a car dealer you know you will be attacked by salespeople hunting for commission. We've been in plenty of furniture stores where they come up to you once or twice and leave their card with you as you shop. Not here. The man followed us around, sent some lady to ask questions, kept stopping and telling us long stories of all the sales on stuff we didn't want. We just wanted to shop for a couch and instead we got hounded every turn. They did not want us to spend our money there so we spent it just a few doors down at Bob's furniture.
Very expensive store, sales people obnoxious. We go there for ideas not to purchase.
Very nice furniture. I went in for Veteran's day and they were having 50% off sale all day, but it's weird because no signs were up stating g there was a sale. I ended up buying a dining room table and sectional couch for 2000 out the door...so I was satisfied. Salespeople are alittle pushy, but I get it. Almost worst than car lot. Lol
Great experience with Patty Lopez. She was welcoming when walking in the door. Helpful/knowledgeable during the selection process and excellent product presentation. It was a pleasure to deal with her.
My wife and I had a great experience. Mr. Mohamed Othman was very patient, helpful, and kind answering all our questions choosing and purchasing furniture for our apartment. He helped make a potentially stressful experience into a fun and informative one. We feel confident in our choices and will definitely be back to Ashley’s Furniture Store in the future. Thank you Mohamed! You’re the best!
Stella has been helping me with getting all my furniture for our new home. She has been so nice, caring and understandable. Thank you Stella!! Will be definitely coming back to this store to see you.
PLEASE DONT EVER SHOP HERE WORST PURCHASE OF MY LIFE!! I Ordered a 7,000 bed sep 29 it is Oct 12 and still have not received any bed yet still sleeping on my FLOOR SMH🤦♂️then I ask for my MONEY back and THEY tell me to wait for 3 weeks for a cheak in the mail PLEASE NEVER SHOP AT THIS PLACE EVER!
Sucks
They are very friendly and helpfull
Patty is a very rude person No customer service will never go back again
Very helpful
My family loves Ashley HomeStore's for our mattresses!!! If you are in the market for a lifestyle investment, time is right now! We are TEMPUR Pedic users and love our holistic Sleep paterns!!!
everything is overpriced.
Nice. But didn't find anything
Giving 1 Star for a few reasons: Store was too busy and no sales rep was available to help us. We knew what we wanted and just needed to place an order for two more bar stools. Finally we got someone at the podium and he was too much in a rush... told us it was going to come on the weekend and it came today. Was not notified when it was going to be delivered at all! No one was home and the gate was locked. The delivery people SOMEHOW got it over the gate.... going to check if anything is damaged.... not good..... AND we have to assemble it.....whereas our first two we did not....
I bought my couches last month and they are no longer comfortable anymore and unfortunately Ashley's doesn't take returns. Once you accept the the furniture you are out of luck. I should have have gone to Costco.
You cant even just roam this store in peace, the workers there are like Vultures following around the store waiting for you to die. I love the quality but I avoit this place because the workers and they're rude.
Get the right furniture
Found what we were looking for, finally
Crazy high pressure from the sales reps. They don't just let you look and shop. If you like someone talking at you while you are trying to shop this is the place for you. I don't think they could get pushier.
Nice place big selection bur to pricy
(Translated by Google) Very bad experience in that place I do not recommend it because Mr. Alex attended me but the experience with the delivery until now I have been waiting for a month and that I pay cash and I have not been financed so I decided to cancel until it took me what a bad experience They want to bring you the delivere when they want, not when you're ready to grab it, not when they want good night 😔😞 (Original) Muy mala experiencia en ese lugar yo nolo recomiendo pues me atendió el señor alex pero la experiencia con el delivery asta ahorita llevo un mes y esperando y eso que lo pague cash y no me an finaciado asi que e decidido cancelar asta me tardado que mala experiencia ellos te quieren traer el delivere cuando ellos quieren no cuando tú estás listo para agarrarlo no cuando ellos quieran buenas noches 😔😞
very nice store with helpful staff, but prices are a bit high. bought a ton of furniture at competitor...Bob's furniture instead.
The worse costumer service I ever had... after 5 deliveries we are still waiting for a complete trundle bed. If you want to cancel they charges you restock fees... low quality furniture
Look well at what you are buying. Do not trust about the sellers and the manager
Always a pleasure! We just recieved our bed and its wonderful! Delivery was painless and the gentlemen setting up the bed were extremely proffesional and fast! Thank you! As always Adrian is so helpful and caring to what you're looking for. Thanks for all your continued hard work and dedication to provide excellent customer service. We'll be back yet again!
Great place and best manager Kareem, 😊
Good furniture for grey and brown lovers
I just purchased a sofa and chair from Ashley Homestore. The sales lady is Stella Peralta she was so helpful and was very good at listening to what our needs were. She gave excellent suggestions and even offered to deliver the chair because it didn't fit in my car. This was my first purchase and I intend to buy in in the future because of the customer service and the quality of the product.
They have nice furniture in the cells represented is are all nice. You get a better deal if you go online because they compare prices
Our sales associates, Iman is so unbelievably helpful and not pushy at all. He always makes our Ashley's experience a good one. He is super knowledgeable about there products. I would highly recommend him to everyone. Thanks Iman for another great experience today!
Do not buy furniture and mattresses are very expensive for the very very low quality I bought a mattress that supposed to cost 2000 but they had a special going on for 50% off but is very low quality you can buy better stuff at other places
Great prices.....
Not to friendly
Go see Ricky Urias. Easy to work with. He'll let you roam and check things out without hovering. Great experience today.
Cluttered displays
Good furniture store
Bought our second couch from them. They have just what we needed and matched an online price. Can't beat that.
I think Stella has great Customer Service skills. She is patient, warm and has a bubbly personality. I would be happy to refer fsmily, friends, or acquaintances to her purchases
Decent store
Great prices
I was looking for a nice bed..but. is to price
Great selection.
Stella was amazing. Go to her for all your needs !!
Stella was awesome! Come to her if you have any questions!!
My wife and I went to look at beds because our valued mattress (from Sam’s Club) wore out. I’ve had neck surgery and well a good nights sleep is a now a must. We met Iman and he was the most helpful ever. We purchased a Tempur-Pedic mattress and couldn’t be any happier. If you need an honest salesman and great product go see Iman at the Carson Town Center location.
Jackie/ jacky helped me out and wow was she was amazing , so sweet. She explained everything to me . Got me what I needed fast. I will most definitely be back and i will ask for her to help me out .
I had the best shopping experience today at Ashley HomeStore. I went in looking for a sofa and I not only purchased a really cute sofa at a GREAT price but received the best customer service ever. My sale’s associate Orzalla was kind, knowledgeable, and went out of her way to ensure I left happy! I highly recommend coming here if you are shopping for furniture, ORZALLA is your go to person.
The sales man that help us getting our dining table set was really polite gave us a really good deal on it he match price the online price and gave us 1/2 on delivery plus 5 years protection plan for free
Bought a sofa and chair today for a new apartment. Stella Perslita was super helpful in providing answers to my questions and giving me time to consider my options. My furniture shopping experience was positive with Stella’s help.
Samatha was really nice would recommend.
This store is amazing the staff is super helpful positive enthusiastic. They go the extra mile for you. One worker i think her name was Terra was super helpful at serving my needs. Great store!!!
Different furnitures and good deal for combine come check this store
Stephan Cisneros is the most amazing sales person that has ever assisted me in a furniture store, he knows his products and is willing to educate you so that you are buying exactly what you want, the customer does not feel rushed and is actually put at ease because of his ability to find the best deals… I will never go anywhere other than Ashley when I buy furniture, and I will of course look for Stephan.... he is most amazing !!! 🤗
The new manager, Nidal Badawi is the only reason I came back to this store and purchased a living room set. I went through an absolute nightmare with the past management and Nidal made up for it. He is down to earth, friendly and compassionate. I am extremly grateful for his help along with salesman, Tim Sanagustin. Thank you for restoring my faith.
Read the thousands of reviews on Yelp, that aren't posted from people who work there... People who work there rate nothing but a 5 star; however, all the customers that actually had furniture delivered will rate it at 2 starts at best. Don't go to Ashley's I heard Costco and Jerome's are good... Good luck! But don't go there... The thousands of bad reviews are correct...
I would love to share my experience today at Ashleys in Long Beach. I walked in today already knowing I was going to get all new furniture for my new apartment but I had no idea of the colors or style. KIMRA (sales associate) walked up to me very cheerful and eager to help. She was not concerned about making a “sale” she was concerned about making sure I’m getting exactly what I wanted at the right price. She walked through the whole store with me and helped me pick out my WHOLE APARTMENT. I was able to pick my living room and bedroom & and it all matches in color. I had a very GOOD experience & I will return and tell my friends and family. One person can change your whole outlook on everything. Thankyou KIMRA for the breeze . - Danielle
Great customer service.. everyone is helpful and acknowledges you when you are in the store ..
Wonderful!
Stella was very helpful she got us a great deal on a sectional she recommended a few items that I did purchase as well great customer service!
Stella was very professional and nice.. Made my furniture buying experience very pleasant.
I came into the Ashley that is located in the Long Beach Towne center and was met by Connie and she helped me get the perfect furniture. She was truly amazing!
The ladies were very helpful they gave us what we want it not what they wanted us to have it was a pleasure
Stella rocked it.
I'm extremely disappointed with Ashely's furniture. I purchased a leather sectional sofa very defective since day one . The structure on the love seat was damaged since day one it was plane slouchy, so I called them and notify them of the issue ,they never fixed the problem .It's been a hassle with them and the insurance back and forward Beware they just don't care very poor customer care and poor quality.Never again will i be returning I will rather go to Ikea next time. Just so disappointing .
Great customer service. Friendly delivery team.
Vinney was courteous efficient and no hard sale. Would recommend this store and would come back again!!!
Stella at Ashleys furniture store was amazing super helpful and very knowledgeable. And even informed us of sales and specials they had.
Ben's customer service was excellent! Thank you to everyone at Ashley's
Stella was fantastic, she answered all of our questions and concerns. And gave us a great deal.
Mario was very helpful and no too pushy!
Claudia helped us out....She was great!
Vinny was very helpful.
Stella was awsome!!! Thanks for all you did.
Raymond was great! Very good customer service 😃
Thank you Stella for your amazing service
Had an amazing experience!
Tony helped my mom out in the store. He was very patient with us, and we had 2 fussy babies tagging along. The employees at those establishment were all very friendly and made sure we were taken care of. Im impressed by the amazing customer service.
My experience at Ashley's was nothing less than great. A little eagar in the beginning, but when I asked him for a little time to browse the store, he graciously ablieged. I found something that I really like, and I'm going home a happy camper.
Great, friendly service and great prices
Great costumer service
Ryan the Sales representative was very good and took the time to help me get the best deal for my needs.
Amazing custumer service ‘ from Connie Pacheco ! Ask for her ! I recommend 100% was a great experience
My family and I went to the Long Beach location to purchase living room furniture. Your employee, Connie, was patient not only with my shopping choices, but with my two boys! Looking forward to purchasing my bedroom set next!!
Zee was amazing! Super friendly and got me an awesome deal. Will be back!!
Great products! Thank you Stella Peralta for all your help! We'll be back again!
helpful and accomodating
I googled the word "Quality" and you guys came up! Thanks for a wonderful furniture and service.
Very friendly staff and good discounts. They matched the furniture to my budget and no compromise on my choices. Best thing is about the monthly payment plans with no interest.
Very well spoken, thoughtful, didn't have commission on his mind. Went above and beyond.
It's nice & clean
Shopping with Iman Abifalah was a real pleasure. This was a no pressure sales transaction. He helped me yesterday. Then I returned today and purchased a beautiful leather couch & recliner . Just ask for Iman
Vinny was very knowledgeable and extremely helpful with my questions. He made my shopping Experience very easy!
I had bought my beeding stuff yesterday. Lilly help me out . Thank you Lilly I got discount as well .. I made a decision to buy from Ashley furniture after 3days conversation with Lilly..
Very very good prices and experience!!! SONY VARGHESE ask for him if you need a very polite professional man to help you!!!!! He even gave me the mattress protector for FREE!!!
Had the best experience with Tony Cruz... From the time I stepped into the store he greeted us with a smile and was willing to assist with all questions. He outlined all of the specials and what I really liked he didn’t hover just let me look around. He knew about all of the products. I went in just to look and I left with a complete bedroom set and my Heavenly temprapedic mattress. I will only deal with Tony he is an asset to the store. So folks if you are looking for AWESOME customer service and someone who is abreast of the merchandise ask for Tony Cruz
Very helpful and professional wheel shop again
We bought a bed here a few weeks ago, the place was a little creepy (we were literally stalked around the store by sales associates) but we found a bed set we liked so we decided to go for it. The man told us it could be delivered on Wednesday of that week and they would be able to take away the frame we have so we were excited and purchased. On Monday we got a call saying that the headboard was back ordered so they couldn’t deliver until Saturday - annoying but ok - then on Friday we texted to confirm delivery then received a call that the side tables also weren’t available... so they had to move to Monday. It was delivered today but the headboard doesn’t work (supposed to have lights) and they wouldn’t take away the old frame we were told they would. They said they will have to send someone out to look at the unlit headboard on Thursday and if he can’t fix it they will have to schedule another delivery for a replacement headboard. This whole experience has been awful and it was really expensive to begin with, you would expect better with that price. Added 1/11/17 : So I get home after delivery and am shocked. The lighting on the bed is not even glued down, it sticks out on the top. This place cannot be serious - ZERO STARS
We received GREAT customer service from both Kimra Smith and Laterra. Need to come out here if your looking for a great furniture. Ask for Kimra sale person and Laterra for customer service.
Came in earlier and Michael helped us out. Helpful and considerate, wasn't pushy😊 gave us space for us to look around comfortably. Had to leave due to being with my two wild kiddos. Went online at home found amazing looking, rated couches; kinlock sofa and loveseat at an unbeatable price. Came back to the store, since Micheal went home Marcy was a great help. Didn't have in stock, but got to order and gave me the cheaper online price, no disappointment. We'll see when my sofa and love seat are delivered next Saturday. Got the protection plan, 5 yrs. $99 sounds good.😊
Kevin was very helpful and patient with us during our purchase.
The girl at the front was very helpful and I am supposed to go back today the time she works to help me buy few things I need and take advantage of their 30% off that will expire the 8th of January ..
BIG THANK YOU TO MICHELLE, LATERRA,&MARIO THEY MADE MY WIFE AND I VERY HAPPY GREAT CUSTOMER SERVICE WILL DEFINITELY RECOMMEND FAMILY AND FRIENDS TO ASHLEY HOME STORES IN CARSON THANKS AGAIN
My friend and I decided to go into Ashley's Furniture Store in Long Beach Towne Center today after lunch to look at furniture for our apartment and were disappointed in the rudeness of the man at the front. As soon as we walked in, the man began to question why we had walked in the store and was very rude when we had asked if we could look around. He went, " Why? Are you looking for something? Are you meeting someone?" When we said we were looking for furnishings for our dorm/apartment, he said, "Ok! then go." So we decided to still take a quick look around when my friend realized he had left his post and stood at a distance watching us. He complained over us loudly to another worker who then told him "They're kids what can we do?" My friend told me they were talking rudely about us and continuing to stare, so she said it was time to leave. We turned out of sight where they couldn't see us for a second and when the man realized he could not see us, he moved across the store to watch us again, pretending to go back to his post. My friend said, "Alright, we don't need to put up with this treatment and we need to leave." So, we walked out. Ashley Furniture Store in Long Beach Town Centre will not be used for our furnishing needs in the future. I hope management or whoever runs the store knows schedules and names because regretfully, we did not get them in our haste to exit. Pier One Imports down the block was much more welcoming to us and will be receiving our business.
Awesome awesomeness. Is the only thing that describes our experience. Thank you Stella and Connie. Wr can't wait to sleep on our nee mattress.
Great service, stella helped me with my doubts. I recommend her , i bought with her before and i cake again, its my 3rd time buying @ ashleys
Great customer service from Stella!! Wonderful experience!!
Stella was a great help with buying new couches!
Vinni rocks. Love my new bed
Great experience with Kimra. Already told friends. Will shop here again
Connie is very helpful and knowledgeable. A pleasure working with her!
I will recomend Stella to my family and friends, we entered the store to browse only and with the help of Stella we made our first purchase of a temperpedic... can’t wait for our delivery!!! Thank you Stella!!! Will definitely be back for more!!!
Danny was very consistent and helpful with our purchase and made it easier for us to choose our selection.
Very friendly and knowledgeable staff. I was helped by Lerida and recommend her to anyone looking around in the Long Beach store. 👍
I had my reservations about coming to Ashley Furnitire but once I walked in the door and Mason introduced himself to us my whole attitude changed! Mason listened to what I was looking for and walked my through all the products and features of each one and even some I didn't think I would be interested in but it was his listening skills and producing knowledge that sent me home with pieces I would have never considered! And our large xmas party in my small apartment was a huge success and I told everyone about my great experience with Mason at Ashley furniture! Thank you for having such a great sales staff that is not only knowledgeable but passionate about their jobs!! Happy New Year Mason and Ashley Furniture! I'm a very happy customer.
Great customer service thank you Adrian for helping us
Degar was extremely knowledgeable about Ashley Furniture and all of its products. He was very patient with us and was able to answer some tough questions presented to him. Deante the Store Manager was very helpful and made sure we left happy. Not to mention he was dressed sharp and had a great personality.
I had the most Amazing customer service experience here at this location. The sales associates were very inviting and engaging. I first encountered one of the managers there whom was Dennis. I explained the situation that I had from a previous store and what my needs were. I had several questions and concerns which he not only answered he had a resolution with a bonus. Along with allowing me to find the item I needed. He also honor an amazing price point to meet my needs. I was so thankful because I drove 16 miles to this location which was well worth it. This store’s energy was very inviting and it felt like home or place where I wanted to take something home to my home. After, making contact with Dennis he handed me over to Jesse whom was just as pleasant and super professional. He gave me room to shop, make a decision, and assured me whatever my purchasing decision is that he would take care of me. I would recommend this store in the Southern California region if you plan to buy at Ashley’s.
My wife and I just went in to "look" @ mattresses and met a salesman named Mason who was very knowledgeable and he sold us a mattress that day and we are VERY happy w/ it... definitely recommend anyone looking for a mattress t go to Ashley's and talk to Mason!
Marlene Perez is always so nice and sweet. Very informative and understanding. Thank you!
Laterra was incredibly helpful, great costumer service.👍 Definitely ask for her, you won’t be disappointed.
I went into the store to find a dresser and Mason the sales associate was very helpful and I ended up finding a dresser a drawer and a mattress he did a very good job excellent service!!!!!!!
Brian was great! He helped address my needs for new furniture for my new house! Took the extra time and attention to make sure that it was delivered on time and called to follow up. I will definitely buy from him in the future.
Great customer service from Kimra Smith, she was very patient and creative
I came in with a lot of questions and decisions I need to make for my new place in California. Brian greeted me with patience and walked me thru all my options. Took his time to understand my budget and my needs for my new family!! I can't wait for my order to arrive and get settled in my new furnishings. Thank you Brian for your expertise and energy to keep up with me thru the buying process.
Kimra is the best!! Thank you helping me find my dream couch!
Ben Lopez is a great salesman, very understanding, and knew exactly what I was looking for. I will recommend him to my friends and family.
Excellent service despite being busy due to holiday shopping. Highly recommend Lerida for any of your furniture needs as Ashley’s, she was knowledgeable and extremely helpful!
My experience at ashleys was amazing! Thanks to the sales associate Mason, who didn’t come off as a salesman at all. He was extreamly helpful in making sure that I received my living room and kitchen set before the holidays! By far the best experience that I have had with buying furniture. If you head to Ashleys ask for Mason!
Marlene was very helpful and kind. She answered all of my questions clearly and effectively. Thanks Marlene!
DO NOT BUY HERE OVER PRICED FOR THE QUALITY OF FURNITURE AND THEIR CUSTOMER SERVICE IS NOT GREAT I ORDERED A SECTIONAL THAT IS USUALLY AN L SHAPE, BUT THE ONE I RECEIVED WAS ODD SHAPE , MORE LIKE V SHAPE THAT DID NOT WORK WELL WITH MY LIVING ROOM I ASKED IF I COULD RETURN IT AND WOULD PAY RESTOCKING FEE AND THEY REFUSED TO HELP ME OUT AND SAID THEY HAD NO RETURN POLICY.. I THOUGHT SINCE ITS A BIG CHAIN STORE AND SUPPOSE TO BE REPUTABLE...BUT ANSWER WAS NO, I MIGHT AS WELL HAVE GONE TO ANY NO NAME FURNITURE STORE BETTER DEAL AND BETTER CUSTOMER SERVICE FOR SAME TYPE OF FURNITURE
Marlene Perez was great! She was super helpful and very attentive to my concerns. She made this trip to Ashley’s a great one. Thank you
Doing business with your company was a wonderful experience that I was not expecting around the hustle and bustle of the holidays but I was pleasantly surprised. Your professionalism and knowledge of your job were exceptional and all my questions were answered. Kudos to your customer service team and staff and thank you Marlene for your knowledge and patience! Will be back soon!
I purchased a couch a week ago and i was informed it was going to be late. I called your store and Marlene Perez helped me out she was able to get down to the problem and resolved it for me. Very helpful.
I was having issues with my delivery and Marlene was able to help me out and sort out the details. She was super helpful and patient with me. Thank you Marlene for providing good customer service to your customers.
Marlene was very informative, helpful & kind not to mention patient! We had tons of questions. Great selection of everything we needed for our home too! Thank you Marlene!
Great service the lady that helped my wife and I was very helpful, I’d definitely shop there again... the ladies name was Marlene Perez... made me feel comfortable knowing we had the same last name.
Bad experience, the bed and the cofe table is broken, please look at the following pictures, and the service Gus is so bad, I will not buy anything in Ashley, it’s too bad
Laterra helped take my payment and made my experience very smooth, Im going to bring her back a bag of cookies. Thanks, Laterra!
I recently made a purchase and was heled by deante and laterra thank you both for making my shopping experience an easy one.
Laterra helped me out a lot thanks!
Farzana is a very good Salesman. Very good in helping and knows the product very well. If I come back I want her to be my Salesman again.
Stella was AMAZING! I buy all my furniture from her!
Had an issue that needed to be resolved. Laterra was courteous and helpful. Great customer service.
Laterra is a blessing helped me out alot. Thanks
Had issues with my delivery and almost cancelled my sale. If it wasn't 4 laterra I would have. Keep her.
Laterra was amazing, she helped me furnished my whole apartment. She’s truly a blessing.
I'm so happy i came in today as I was helped with an issue by Terra and Deante. Two very good helpers. if i ever need anything i will be back because of them.
Laterra and deante helpe me with my ourchase when i wss about to csncel my order. Thank u
I bought the all the furniture (2 sets, 2 times) of my house from Ashley. The sales lady Lily Liu and manager Deante were very nice and helpful all the time. They helped me almost 2 whole afternoon and always with patience and give us professional suggestions. The after-sales service were also nice, plus the sales person all those days remembered our request, even I called the back after months they still remembered my orders and items. I appreciate their perfect service and really suggest to go to Ashley Long Beach store.
Today I was helped by such a helpful young lady she was so nice and patient with me she made my day with her excellent customer service thank you so much LaTerra for everything you are ABSOLUTELY THE BEST!!!
Laterra floyd was very friendly and all smiles. Thx Ashley furniture for hiring such an efficient young lady
Amazing customer service! Amazing store manager. Best vintage casual selection. Ask for Adrian great sales associate!
Bought my bed and furniture love them!!highly recommend this place. Kevin was the sales person superb customer service!! Made me feel welcome and appreciate all he did to get me into a bed I felt the most comfortable and at affordable price.
I just want to say that LaTerra’s customer service was amazing. I found what I came in for and more. Her help was very much appreciated. Thankyou LaTerra and keep up the great work!
Omg I can’t explain how much I love LaTerra ! She is so amazing. Great customer service . She was so helpful! Thank you so much LaTerra keep the great work up !
thanks to LaTerra for being very kind and patient while helping me find stuff suitable for my new apartment. Received excellent feedback on what would make a lovely fit for my bedroom and living room. Would definitely refer people to this location and also recommend LaTerra’s excellent knowledge of the products and customer service. ☺️👍🏽 Keep up the good work. Absolutely love this store and it’s variety of furniture.
Excellent experience. The guy name kevin is an excellent worker. He helped me pick out the couch I was looking for and I am still happy with my decision.
La’Terra is absolutely amazing. She has great customer service, she’s extremely friendly, and she has a way with people to make you feel welcome and appreciated. I would recommend her to anyone and look forward to working with her for any and all of my future needs.
I Loved Loved Loved LaTerra today, she was amazing!!. She helped me and guided me when i was absolutely lost. Thank you so much, keep up the good customer service.
By far the best Ashley’s furniture home store I’ve ever been to. they have Various selection Small prices always in style and their staff treated me amazingly great . Thank you Chelsea Veronica and Barbara for Helping decide the best furniture for my apartment . Will definitely come back to purchase in the near future . Ask for Nhat Tran he’ll definitely hook up
Laterra helped me out and she was awesome!
Yes I had a great experience with Ashley's furniture. I love my sectional. My salesperson was Mike he did a great job, very personalable and he was very thural. He did a top-notch job and I really appreciate it, because you do not get that level of service much nowadays! I would come back in and ask for him. Ashley's has really nice furniture and I would recommend your store to my friends! I love my furniture!!
La Terra was wonderful in helping me resolving a pricing issue I had. She went above and beyond to make a repeat customer out of me
I would just like to say that the next time I come to this store, if ever, I would like Laterra to help me again. She was so helpful and full of good energy, that woman deserves a raise !
LaTerra is an amazing employee she is so friendly!
I would recommend this Location to all !!!! Everyone from the moment my family and i walked in was greeting us with a smile. My sales rep was very helpful in helping me with my selection. Even the sales managers and customer service team were able to assit me. Will be going back when i redo my guestroom.
Iman Abifalah has great customer service and friendly. He is awesome and was flexible with showing us different things in regards to our preferences...he made himself available if we have further questions down the line...he took the stress off of buying furniture to furnish almost a whole house....we will be back again for other room furnishings.
Great selection, great prices and great customer service! Would definitely go back for another purchase, Chelsea couldn’t have made my purchase a better experience.
Chelsea was extremely helpful and kind. I will always remember the joyest experience I had every time I spend a moment in my wonderfully furnished living room.
I walked in Ashley Furniture store at Long Beach just to browse but the store manager Deante was so amazing that I ended up buying one temper pedic mattress and a bed set. He is very friendly and helpful. I'll recommend all my friends and family to get their furniture from that store.
Deante is Amazing!
Farzana was great with her customer service. Thank you for the pillows
Had a great experience here today! Greeted as soon as we walked in, walked around without being hassled by sales reps. Lizandro was very helpful with details regarding all the sectionals we were looking at and also was very honest about products. Overall great experience, we are leaving very happy about our purchase!
Stella was amazing. Went in Ashelys Furniture looking for a nice bed frame for our dad and she helped us out and answered all our questions.
Benancio Lopez
Benancio Lopez was a great help from the moment we walked in and helped us mix and match our dining room set so that we left with exactly what we were looking for!
Stella was so helpful and wonderful!!
I had a very good experience at Ashely. Thanks for Lizndro‘s help！
Received the best customer experience from sales associate Vinny and Connie! They were helpful and not “pushy” when helping me find new furniture for my new home. Also, can’t beat the deals they have to offer!
Great customer service!
My wife and I ordered $4800 dollar worth of furniture and our salesperson was not at ashley when we went to pick up few smaller items and go over delivery date. Problem occurred when we got notified by front - reception desk girl one of reclining leather Love seats is no longer in stock and Wholesale doesn’t have it in stock so we had to chose another one or cancel the order. General Manager Deante stepped in to assist us and He went over and beyond to fix the problem by locating one we ordered and He provided extra discount to us to keep whole order the way it was on a first place. I was frustrated that we had to make adjustments but young man Deante who happened to be around did magic and made it one of best purchase experiences. Ashley store, thanks for having a GM as good as this one. I was about to walk away and cancel order but things ended up working better for us than original order once we got introduced to GM who made us feel welcome and appreciated as cliemts. Alex
Shopping at Ashley Furniture was a great experience and Claudia made it so easy! Amazing furniture, low prices and knowledgeable sales people who really care - this place can’t be beat! Check them out the next time your looking for quality furniture and you won’t be disappointed. Enjoy! Thank you again Claudia for making this shopping experience the best!
Stella, Deante, and Connie provided us with OUTSTANDING SERVICE!!! Extremely helpful and professional and made our whole experience very pleasant!!! Highly recommended and will return in future for sure!!!
Stella, Deante and Cony were EXCELLENT in the service provided to us. Extremely helpful, patient and most of all very professional!!!
Tony was amazing! Super helpful and excellent customer service.
Thank you Tony excellent service Very patient and helpful
This was our first visit to Ashley, and upon entering the store we were greeted by Tony Cruz. He gave us the latest ad and specials, directions around the store, and checked in with us several times during our visit. He was very knowledgeable about the products and programs Ashley has available. We were not quite ready to make a purchase so Tony gave us his card and info so we will be able to follow up directly once we make a decision. Overall a really good experience!
Nice place everything looked good. Adrian helped me out. We got a great deal on bedroom furniture and mattresses. Would definitely recommend this place to anyone looking for some nice quality and affordable furniture
Patty Lopez was very helpful and patient.
Very helpful excellent salesperson
My husband and I were looking for mattresses and a co worker of his suggested Ashley’s. As soon as we walked in we were greeted by Adrian. He helped us choose the perfect mattress and bed frame. He was so kind and patient with us while we were deciding on the best option for us. The store was nice and clean. The staff all seemed so nice and helpful. We will definitely be recommending this place to family and friends and hopefully be doing more furniture shopping here in the future.
Tony was very pleasant and funny! I would come to him again 😊
We had the best experiance working with Vinny!! He showed us numerous floor models and we found the perfect pieces for our kitchen, living room and bedroom! Deante was able to work his magic and give us an amzing deal!
Ben Pham was an incredible help in purchasing my new mattress, and bed frame. It was a great experience all around. Definitely would recommend to anyone.
So.... I started out with Vinny. Very nice guy-no complaints. I had a change of heart on one of my items and we worked it out. I communicated a lot through Laterra. She is AMAZING! All of the ladies who work at the front with the logistics of the orders are great. Smiling, pleasant, helpful but Laterra went above and beyond and she will be the reason I return. There were some issues with my delivery and she helped me through it and in communicating with dispatch.
Salesman Alex, was extremely helpful and got me the best deal on my purchases . Great customer service! Thank you!
I am sooooo happy with my experience now that my a minor issue was resolved. I received a damaged headboard and Marlene made it so easy for me to get a new one!! She had so much patience with me!
The sales man was really nice and he helped us a lot and he was really patient with us also !! After that the delivery was awesome everything was fast and evything was in good conditions !! Love my bed !! Thanks ashley home store for everything I will recommend to all my friends and family and to everyone else !!
Very Nice Setup, one of sales associates Degar took care of us right away and was patient in answering and finding my furnture needs for my mom and I.
tony is very helpful and tried his best to get me the best deal.
I would like to thank the team at Ashley Home Store in Long Beach for their help, getting through this stressful times. Thank you to LERIDA and ADRIAN for helping us with the purchase and most definitely to LINA for helping us get our furniture delivered in time. This is so comforting to know that they stand by their promise to make the customer feel happy and satisfied. Thanks a million Ashley Home Store team. Fausto Gonzalez.
So, I’m not completely happy with my experience with Ashley home store in LB. My sole purpose for giving a 5 star review is because of Marlene. My delivery was delayed but due to her excellent customer service I will be receiving it just in time for the holidays. Thank You Marlene.
Very helpful, patient and informative sales associate. Stella Peralta made it a great shopping experience!
Thank you again
Waooo Tony was amazing professional and patience as well he helped us with our purchased ☆☆☆☆☆
Had a great experience! Estella was the rep that assisted us and she was awesome..Explained everything to us careful, took the time to show us everything we asked to see. I would gladly tell anyone to go to that store and ask for her very helpful.
Tony was very nice and helpful! And very patient. Thank you for helping me and helping me save!!
Great place!!! Tony Cruz was our sales rep... Great Shopping Experience will definitely come here again..
Great customer service! Patty Lopez very helpful great humor loved the service!!!
I know I got my money's worth!
Worst website to navigate.
Stella was awesome!! She was very patient and helpful. She explained everything in detail. I do recommend her.
iman and deonte was great. they provided great customer service. i would definitely go back to them.
Great experience and great prices
Excellent service. Ricky was great... thank you...definitely will go back.
Great service and nice selection. Very helpful sales associate - Iman Abifalah. Can’t wait for the sofa to arrive!
Terrible customer service
Amon was my salesperson for this visit. He went above and beyond what anyone could expect from an employee!!! He searched the floor for similar items that might interest us. After long discussions with my husband regarding 4 or 5 other items he showed us other options that might work better for our smaller dining space. He carried furniture across the floor, literally to show a side by side accent. What was especially nice was that we told him immediately upon his genuinely kind and helpful greeting that we did not come to buy anything today. That was the TRUTH!!! He said, "No problem!" but he's here to help if needed. Then he left us alone. He didn't hover or follow us. He watched what we looked at and asked Great questions that weren't annoying. Then offered suggestions and left us alone. Well after the incredible experience with Amon, we did buy somethings and saved a bundle in return. Amon, Thank You for the PERFECT BUYING Experience!!!! We have purchased a credenza and a sofa from other employees and that experience was not even close to this one. KUDOS Amon!!!!!
The customer service is friendly and the delivery went well. We're happy with the price and the product.
Great
Robert Flores was amazing to deal with. Knew the products and kept his word on honoring a price match.
Deante did an amazing job at taking his time explaining everything to us. Looking online for us for a different model bunk bed we wanted that wasn't in the store. Highly recommend coming into this store!
We were greeted by a very nice sales lady as we entered the store. She was very helpful and took us right to the appropriate area. The store was very clean and we ended up purchasing a new sofa.
I came in with the intent of only purchasing a storage ottoman and I came away with a 5 piece living room set ! The sales associate that greeted me was very gracious and quickly tried to help me find what I needed . Her name was Marcy , I'm Hispanic and noticed she was Asian , I speak Mandatin so I quickly introduced myself in Chinese though she spoke englush she was delighted that I spoke a little Chinese. She was very personable and was eager to see that I was completely satisfied without being pushy . There was no pressure which I really appreciated . I would go back just for her ! Which I plan to do because I need a bedroom set . !!!
Amazing store and specially Stella she gave us all the discounts possible. Really recommend her to everyone very nice and professional.
The staff is very helpful and works with you. Had a great experience with Stella.
I highly recommend Stella!! She is an awesome sales person and very respectful and knowledgeable. Good job Ashleys!!!
Great selection and great staff. Will be coming back
Great customer service!!
Stella was great!!!
Amazing sales person, answered all our questions, and even helped with the design options. Stella even was able to get us discount
Received great customer service at Ashley’s furniture in Long Beach town center today. Store manager Deante was very accommodating and professional. He took very good care of me and I was able to buy all the things I came in for. Shout out to Iman he was friendly and professional as well throughout this process. I highly recommend shopping at Ashley’s furniture in Long Beach, they will take very good care of you! Happy customer 😬😬
My second time purchasing with Ashley’s furniture and I have to say this time around I met Stella Peralta who gave me the best deal on my living room set. Not only is she a great sales person she’s a wonderful person who gave me her honest input and was very patient while I decide what living room to purchase.
When going to Ashley's ask for Stella Peralta she helped me choose the best living room set gave me the best deal ever! Best sales person ever!!! 😁
Stephen was amazing! He help me and my husband get everything we wanted and more. He wasn’t a pushy sell guy either, he didn’t try to sell us on anything we didn’t want or needed.
I had a great experience with Ashley's furniture, Yesi the manager was great help and gave me an awesome discount! I'm 100% coming back for more furniture in the future.
She did a great job giving as Service . She also gave us great details on the items we were looking for . Thank you somuch
Cella is sweet girl and manager was accommodating
Very helpful staff!!!
What an absolute nightmare: I’m serious. Never buy ANYTHING from here. I feel completely betrayed and ripped off by this company, they just want a sale and basically screw you over again and again. So it’s “thanks for the money, now go away”. We ordered a bed back in August for our new apartment. We asked that the bed be delivered 10/14 as we would not be moving in until then. They told us the time would be scheduled later and they would let us know when the time window would be set. I received a text 2 days prior to our delivery date and it stated that the items would be delivered between 10am-2pm. So we planned our day accordingly. The morning before the delivery day, I received an automated call stating that my delivery time has been changed from 2pm-6pm. This completely ruined an entire day of appointments and moving for us: we were not happy . However we put aside the time and waited all day for our bed. It didn’t arrive until 7:35 pm. And when it did, they screwed up and sent two of the same pieces and therefor they could not assemble the bed at all. We called the store immediately and were apologized to profusely, they promised to refund the delivery cost in full for the inconvenience and hassle they caused. We have extremely limited availability and explained to them that we need to know the delivery time as we cannot take any time off of work. And they told us that a manger would reach out to us the next day. The next day we heard nothing from a manager, and it was until 7:54 pm Sunday night that a store associate called to reschedule and there were no notes about a full delivery refund, expedited shipping or delivery times in the notes. So we were told that they might be able to ship out the item Monday and that they would call us back in 15 minutes. They never called us back, and 45 minutes later we called THEM back. They said the person who was helping us might have left and she was going to put us on hold to see if he left a note: she placed us on hold and then the hold message turned into “the store is now closed” and then repeated, and repeated. They never called us back, they dropped our call, and that was it. We couldn’t call back, the number won’t go through. To say I’m mad is an understatement. I feel so incredibly angry and this was the worst decision I have made in choosing furniture. They have lied every step of the way, they have failed to provide the products and items I ordered, they have failed in customer service, and they have lost a customer for life. I will tell everyone I know: friends, family and even complete strangers to never purchase furniture with Ashley HomeStore. I will make sure anyone I know does not fall victim to this corrupt and dishonest company. I work hard for my money and my time is valuable, I refuse to be treated like a number on an invoice, I will fight you guys every step of the way because you have made it clear I’m not valuable nor is my satisfaction important to you at all.
Literally The Worst Furniture Company! 6 Hours Late To Deliver, Parts Not Delivered Properly. People Hang Up On You To Avoid Resolving Your Issue, and Don’t Communicate With Each-Other. They Ship Out Of San Bernardino and Make Their Delivery Crew Work Over 18+ Hours A Day! I Will Never Buy From Here Again! I Recommend You Do No Either!
Tim A. was great. He took the time to listen to our needs and wants. He helped us a lot. He was very professional. In the middle of the transaction, we told him that another salesmen helped us weeks ago and he was very understanding and gracious. He split the sales between the other salesmen and himself. We would definitely shop here again and would go to Tim.
Awesome job came in bought a table and got everything I wanted Iman Abifalah was the sales rep who helped us and did a fantastic job
Bill our associate was great and very helpful. We had a great exp.
The salesman was knowledgeable and answer all my questions.excellent job
Degar and Deante are both amazing staff. I went in to get a new mattress and I had so many questions. They both had the patience to let me try a few items, inquire about new ones, ask questions, ask about warranty, and many more questions. At no point did they pressure me they just informed me let me make the decisions. Buying a new mattress can be difficult and overwhelming but I must say they made it a smooth experience for me.
Don is the BEST sales rep ever. Very knowledgeable and I love my new living room set. The Management team is very nice as well. I'm looking forward to making more purchases in the future.
Connie was so nice and made me such a great deal on my furniture!
Patty helped us at Ashley Furniature. It is the first time we have ever purchased furniture. We were very nervous. But she made the process easy and we felt safe. We are going to purchase our sectional and we can’t wait to get it home and try it out. Sometimes it feels difficult at a furniture store and you feel pressured here at Ashley with Patty we didn’t feel pressured at all.
Raymond Ho was our sales associate and was amazing! He helped my wife and me find the furniture we were looking for. He gave us time to discuss our options before purchasing anything, without being pushy. We highly recommend Raymond to any future shoppers. He was easy going and patient. Thank you!! Gabriel Flores
Yesterday went in to buy some furniture and was greeted by Deante the store manager he gives outstanding amazing customer service and is super friendly and answers all my questions I have I love this store it has wonderful savings on there furniture and rugs I got everything I needed I am sooo happy with my new leather sectional my new bedroom set my new dining room set my rug my entertainment center and my new lamp I would definitely recommend anybody to come here and get great deals
Lerida was amazing! Let us take our time and mix and match everything we wanted on our 14pcs set. Very friendly and amazing deals. Will come back again!!
Very satisfying salesperson (Vincent Melhem and supervisor ) was very helpful gave us a great deal!
Stella was an awesome sales associate. She was patience with us taking our time choosing our living room furniture between two different styles. She was knowledgeable and didn't rush us one bit. Thank you for an awesome service.
Kimra and yesi !!! They are very helpful...they gave me great deals...I bought sofas , love seat and center table for really great deals... I recommend this to my friends and Family...thank guys I'll come back to buy beds for my sons...
Received great help and awesome discount from Michael and Yesi !!
Stella Peralta helped us when we came in looking to remodel our living room. She speaks Spanish which was perfect for my mom. Please ask for her, she will go out of her way to help you with anything you need!
came to Ashley's to purchase a sofa and Stella was friendly and very helpful she answered all my questions. I left extremely happy, I will definitely recommend family and friends to come with her.
Had the best customer service ever! Tim assisted me with all my furniture shopping and had me in and out in just a few hours! His knowledge was very much needed and he made me feel very comfortable with all my purchases! Thank you Tim ! Nuez family :)
Very helpful!
Brian was great with customer service and very helpful. 5 stars!!!
The sales person mrs. Kimra Smith was very helpful on all of our purchases. I love every piece of funiture. Thank you Ashley furniture. Definetly will be back.
Stella Peralata was so up front and honest and helpful. She showed me my options and understood my choices. I will definitely be back!
Zee is the man to go to! Great services. Very helpful with looking for Our new sofas
Zee is a great seller. Great customer service and quality products sold at Ashley’s furniture store in Long Beach.
This place is great!!! We found the sofas we wanted at a very unbeatable price!!! Our sales associate by the name of Tim Sanagustin was so welcoming and very helpful! We Are walking out of Ashley's Furniture very happy and content all thanks to Tim.
Brain was good
Degar was very attentive and did great in assisting us. He asked questions and made sure we knew what options we had.
They worked with me and gave me a great
Aggressive employee followed us all around the store then came in for the kill. He tried to sell us all he could and was obviously upset when we didn't buy anything. He didn't thank us for coming he just walked away without a word since we wasted his time and him not getting a commission.
Cool staff. Got in. Found what I wanted and went on with my day.
Salespeople were friendly, not pushy.
DeAnte and the operations manager are the best. The service was excellent, this store goes above and beyond to provide the best customer service I will definitely recommend THIS STORE to friends and family. Once again thanks you guys I will back for another purchase 😊
Great customer service. Fast and friendly. Kimra is the best!
Great Service from Stella! Received discount and got the table I wanted. Will be back again!
Don't waste your time coming here, very high prices... the staff was friendly and helpful but don't go here without expecting to spend at least $1000 on something that's likely imported from overseas
It's my first time shopping at Ashley, they really have good quality items. Needless, to say they have great customer service and the best of all, they really work with their customers! My sales rep, Stella, is very knowledgeable and was very patient with me.
Smart knowledgeable staff. I came in for the half off sale but I wasn't moving for another month. Sales associate said I could put $100 down to take advantage of the sale and they would deliver when I was all moved into my new place. It's been about 5 weeks and they held my dinner table until I was ready. Nothing but nice, friendly, and welcoming service from Ashley Homestore. I will definitely be coming back.
Awesome customer service by Lerida very pleased with Manager Austin he was very pleasant to negotiate a great deal. I highly recommend this store
Everything was great. The sales associate was very nice and helpful. I love that you guys matched the prices online, that is super helpful for someone on a budget.
Stella made our shopping experience amazing. Thank you!
Lizandro and Lorena were very helpful with deciding on what to purchase. They answered all of our questions and were very easy to work with. They made our purchase very simple and we had a great experience with them! Thanks so much
Place do not care about the public or anyone shopping or passing by. The employees smoke outside right in front of the front door in the walkway provided to shoppers and pedestrians. I was forced to make a decision to either walk through the cigarette smoke or walk in the street to avoid them and go around. All bad I know for sure they work there because I asked two of them and they stated yes they work there and then proceeded to walk in after I said something about it
update on my furniture- quality of the night stands were poor. One was super wobbly and the other had a big chip. The $800 dining table we got has a chip as well. Ashley's delivered replacement night stands yesterday and they said they would call to schedule an appointment for a technician for the dining table chip but nobody has called. Claudia said she would let the store manager know a couple days ago but I have not received a call to resolve this matter. *** I went to Ashley's today, and our sales associate, Claudia went above and beyond to show us dining tables, bed frames, and area rugs. She has solid expertise in all areas of the store and my mom and I felt very comfortable with the entire shopping experience. The quality of the items are good and the prices are very affordable. Be sure to ask for the best possible price on each item as there are often sales and the associate will be able to tell you about things that are not advertised. This was my first time shopping at Ashley's and I will definitely be back for more soon! Thank you, Claudia!
Good customer service. Found exactly what i was looking for.
(Translated by Google) Incredible furniture for all tastes .. (Original) Increibes muebles para todo gusto..
After recently relocating to California with my wife, the stress of finding the right furniture for our home has been weighing on us. After meeting Ross and Marcello we treated very professionally and they guided us through our entire household purchase. Happy to say every person we worked with did a fantastic job and we will come back to see them again!
I really want to thank Stella M.Peralta she is the best sales person ever. When I go and buy something I have to get her she has a great attitude I love her so much.
Right away when I entered Ashley HOMESTORE I knew it would be an exiting experience to shop for my home furnishings! Tim San Agustin, retail sales associate greeted me with a warm welcome! He is an expert at knowing exactly what furniture styles and price ranges his customers felt comfortable with not only that but he displayed awesome professionalism throughout the entire financing process👍👍 I genuinely recommend Tim as your sales associate at Ashley HOMESTORE!!!
Vinny our sales person is awesome!!!! He was attentive and extremely helpful. He was pleasant to me and my Mom and made our first trip to Ashley Homestore a great experience. We are life long Ashley Homestore customers thanks to Vinny. 10 stars for Vinny.
Stephan was very informative and friendly
Great staff very tentive and knowledgeable. Great inventory and the deals are great I found what I was looking for and and a great price! Thank you
Mason was a tremendous help and sealed the deal for us on buying furniture from Ashley's.
I went to Ashley Furniture looking for a bedroom set for my daughter, and Danny was a tremendous help. He was knowledgeable about all of their merchandise, friendly, and professional. I truly appreciated his attentiveness. I would absolutely recommend Ashley Furniture and Danny as your sales representative.
WOW! Amazing service & high quality product, best of both worlds. I came in here just to get a new sofa, but I ended up walking out with a new living room set & a temperpedic mattress. Thank you to both Alex Gonzalez & Supervisor Yesi for making my purchase a breeze. They really took care of me & the deal I got was out of this world. I'm literally smiling from ear to ear!
Wife and I purchased a distressed hardwood bedroom set. Ryan, our salesperson, served us well with knowledge of product, finance options, and no pressure to purchase. We visited on Saturday returning Tuesday to complete the transaction. We received no pesky phone calls asking if still interested. Overall a smooth transaction with prime treatment. Both Ryan and Ashley Furniture will definitely receive our repeat business. Thanks, Ryan.
Benny took care of us and helped us find a couch that was even better than the one we originally went in to look at. He was a perfect balance of friendly and patient with us without being pushy or overbearing. I highly recommend this store!
Great customer service!
Customer service was excellent from Mike and Karim. They gave me time to pick out exactly what I was looking for. They didn't rush me or make me feel pressured. Compared to other furniture stores, Ashley's has the best quality by far! I am currently still satisfied with my past purchases, and know my upcoming orders will match perfectly.
It was my first time trying out this business. Location and layout of the showroom was perfect. Every furniture piece was put together nicely. I was greeted warmly by every associate that walked by. But most of all the customer service surpassed my expectations! Karim was extremely helpful with all my questions and very professional. He really directed me to the right products i was looking for. Mike helped me with the transaction and was very friendly going over all the steps needed to setup the payment and delivery process. I ended up making a huge purchase for my entire bedroom on my first visit! Delivery was also on time, easy and quick! I love my new bedroom set!
Patty Lopez is the Best she never left us wondering off, & very Knowledgeable! Yessie Manager very helpful!
Stella is amazing, come in and look for her. Will help u choose wisely and will make u feel welcomed!! Great personality and helps u choose on exactly what u coming in to look for.
Took my mother to Ashley Furniture to look for a bedroom set. I purchased my set there about 7 years ago and know they have great quality products there. Stella attended to us and answered all our questions. Stella recommended the mattress that lifts to help with the snoring my father has and to help with the blood circulation for my mother's legs. My parents went back the next day and Sasha once again was very helpful with getting my parents into a great mattress to match their new beautiful bedroom set for a great price.
Ask for Benny, honest man and took the time to show us around. Gave us the best prices he could, very satisfied with our purchase definitely coming back and asking for Benny. 👌🏽👍🏽
Ask for Benny!!!! He really took the time to show us around. He exhibited patience, honesty, and professionalism. When I go back, I'll definitely ask for Benny again!!!!
Iman was super helpful and answered all the questions we had. Amazing service 10/10!
Robert was a wonderful salesman. His knowledge and understanding of customer service was excellent. Will be back to buy a bedroom set.
Great service by Stella and Manager Austin. Made our experience very pleasant!
3rd UPDATE: Veronica and Marlene were extremely rude via the phone. Stating the reason i do not have my couch is because Stella the sales associate had told me there was a delay on the motorized option for the couch I wanted and that I declined and settled for the other option. Which is a complete lie. I didn't even know there was an option for the couch. But to blame me and to be rude to me over the phone shows lack of proper customer service. And I wish I would have read reviews before purchasing with this company. They asked for me to review them on Google upon my original purchase. So my 5 stars unfortunately has quickly went down to a 1 star. UPDATE: had to lower my star rating as we have been without furniture since we moved here and were so excited about receiving our items. We had to wait a wk from purchase day. Movers were super nice & great. But the sales lady sold me the cheap version of the couch I asked to buy. The couch I sat on had electric buttons to recline. That is the couch I said I wanted and thought they sold me. Today they told me I didn't choose that option. But there was never an option given and it wasn't the one I even sat on. I had to decline the delivery and now wait for a new couch to be delivered. Said they would give me the better version for the same price .. and that's all they could do for me. Which is bs because I was sold on the price of the couch I was sitting on when i said I'd take it! 4th furniture store we came to ... was looking for great quality and fare pricing. Minh greeted us when we entered. Let us know they were starting their promotion of 50%off on Wednesday but will honor it today! Minh was not pushy at all, which I sincerely appreciate. He gave us time to look around, came and checked in on us and gathered together what we were really looking for. We finally made a decision and were ready to roll. Applying for a loan so we didn't have to shell out a bunch of cash straight away, was quick and not stressful. Minh & his boss were great and understanding and helped us stay within our budget. Leaving as happy customers! We will definitely be back to purchase more furniture from them in the future.
Yessi is so helpful and makes purchasing furniture easy. Would purchase all my furniture from Ashley for the rest of my life. I will definitely recommend yessi and Ashley furniture.
We were very pleased with the assistance we received from Claudia Orr purchasing our living room furniture. She was great!
Had a very pleasant visit at the Long Beach location. Went to visit my sister on Sunday all the way from Grand Terrace and told her about the sale going on so we decided to stop by with the intention of "just look" we all know that didn't happen LOL. Thanks to Alan for helping my sister and I get the best deals and being patient with us. I would definitely recommend him. I can't wait for my new bed set to arrive on Thursday!
Nick did a great job helping us get our new living room set!
Friendly, professional and knowledgeable...best service possible
Very helpful and caring! Glad we stopped by! The only thing I didn't enjoy was when the 5 year warranty was automatically included without us knowing. It wasn't until my boyfriend noticed it on the screen and asked what the additional charge was for.
Nhat Tran salesmen was hella cool and made me feel comfortable. No preassure what so ever. Was very attentive. Will definitely be back. Very happy customer.
Worse store ever Ashley furniture ensure me I will receive my order on June 30th 2017 but the order was in complete. I was told I will receive the rest of my order on July 7th 2017 as of today I still haven't received the rest of my order if I did not call and follow up on my items I will never receive anything Ashley furniture does not follow when item is not delivered and does not ensure all items are in stock I WOULD NEVER SHOP HERE AGAIN. GO SOMEWHERE ELSE AND SAVE YOU A HEADACHE. Price is not that affordable.
Great assistance from our sales person Vinh. Very nice store and they were friendly and willing to help us. Highly recommend this store.
Paty Lopez help us choose our bed set and she was really helpful, I will recommend her if you are in the area of Long Beach.
Lane works very well with my friends, and knows how to work with them as far material and comfort ness.... thank you :)
Marcelo was incredibly helpful, making the process of finding and purchasing furniture quick and easy. I highly recommend this location!
Great customer service! I will definitely come back to buy furniture! I highly recommend it to anyone looking to buy lovely furniture!
Vinny was great, very helpful.
(Translated by Google) Very good attention. Saleswoman StellaPeralta treated us very well. He let us wander around the store trying and choosing what seemed best to us. We are very satisfied with Stella's attention. Thank you. (Original) Muy buena atencion. La vendedora StellaPeralta nos trato muy bien. Nos dejo deambular por la tienda probando y eligiendo lo q nos parecia mejor. Quedamos muy satisfechos con la atencion de Stella. Gracias.
Stella was amazing! She was very helpful and answered all of our questions. If you're ever looking for quality furniture make sure to come here and ask for her!
Stella was very helpful and knowledgeable she always put my best interest first and helped me make what seem a difficult decision of buying beds for my twin girls.
Alex great sales guy
Excelente esperiencia la vendedora Stella M.Peralta ask for her she is amazing funny I will recommend her to all my friend and family
(Translated by Google) My experience with Mrs. Stella M Peralta is very pleasant. I highly recommend her. Ask for her, she will help you a lot, thank you very much. (Original) Muy agradable mi experiencia con la señora stella M Peralta la recomiendo mucho pregunten por ella les va ayudar mucho , muchas gracias 😊
I have to say that this was one of the best easiest transactions that I've ever made because summer service was outstanding and I will recommend you to friends and family!!
If you are choosing furniture go for Ashley . It will make you satisfied with all the variety that's fits to your taste.The best !!!!
This store had great deals and excellent customer service!
Go see Jesse! Great guy to work with!
Kimra was very helpful and patient with us. She goes above and beyond to help you find what you are looking for and offers great suggestions! Thanks!
Stella helped us , she's very helpful & upbeat ! She also had a lot of patience when the computer shut down and we had to restart the order .
Iman was so helpful with helping us to put our living room pieces together. His cordination was so professional and on point. My daughter was happy with her purchase and so was i and to top it off the prices was just right. Good deals. What i love most was Iman allowed us to take our time to look around comfortably and once we found what we liked we call him over to help us out. Thank you Iman you were a big help. We were so impressed.
Because Don Kim was good and honest to us.
It was our first time checking out the store. Patty greeted us, then never left our side. A great salesperson. We walked out with things we didnt even know we wanted! Lol
Kimra was so helpful and patient with us, lovely lady.
Great customer service from Ming! Attentive and no pressure applied
Good selection and very friendly helpful staff. Great for all your furniture needs!
Decent quality but pricy.
Great experience everything was good and smooth thanks to Iman Abifalah.
Claudia was very helpful and not pushy at all! We came back the following week to purchase and she spent the time to help us make our final decisions.
Perfect experience
I had a great experience shopping at Ashley's, associate was very friendly and knowledgeable.
Great service and a great price! Iman (the salesman) was superb. I will be shopping at Ashely's for all my future furniture needs!
We were very pleased with our sales associates Brandon and Marcello. Happy 4th of July.
Ryan, was welcoming from the moment we entered the store. We didn't feel pressured and yet his service was outstanding.
Stephen was knowledgeable and very helpful.
The experience was pleasant and Claudia took the time to make sure we got everyhing we wanted. She made sure everything was correct and it was exactly what we wanted before completing the transaction
My experience with Stella was amazing. Not only did she save me an Amazing amount of money but she was super patient and caring. Definitely recommend her as a sales person to any one looking to buy and save!
Vinny was exceptionally nice and was very patient. After months of trying to decide on furniture I choose Ashley because of the quality.
(Translated by Google) Super well, Mr. Mario Huilipan took great care of me and answered all my doubts. It made me feel like home. (Original) Súper bien el señor Mario huilipan me atendió muy bien y aclaró todas mis dudas. Me hizo sentir como en casa.
Nice. A lot to choose from.
The customer service was great at the moment of selecting your product and management was very helpfull. Management gaves us a great deal for our furniture upon buying top of the line matresses. There was a bit of a discrepancy between the two receipst but we r optimistic that it will get fixed soon. Thats why i gave it a 4 star. Otherwise 5 star would have been deserved.
The sales person Don was really nice and polite we are very happy with our purchases.
We visited store in Long Beach to purchase an office computer desk. We were warmly greeted and escorted to our area of interest. We didn't find what we were looking for. But, as it turned out, we were next to the mattress and bedding department. We were assisted by Nhat Tran. He provided helpful information about the various manufacturers and based there on we decided to purchase a new mattress to replace our 17 yr. old mattress. Very attentive, friendly and helpful service from everyone.
Phenomenal customer service. Nhat is the best! Helped us chose the perfect furniture.
Stella was very helpful in helping w/what I was shopping for
Lily was friendly and helpful today made my Stearns and Foster mattress decision easy. Thank you!!
I would like to compliment your Team of Don and Jesus there service was Awesome! If I could I would give them a 10 Star rating. Don did a very nice job explaining and educating my wife and I, about your great Furniture. Jesus was awesome he kept coming by and asking us if there was anything and if we had any questions. They were so helpful and so professional that they actually made our shopping experience fun! They treated my wife, kids and I like family! Thank you Ashley Furniture, for having such awesome associates. The Flores Family
Easy purchase
Very helpful and energetic lady
Vinnny went above and beyond our expections! His customer service skills blew me out of the water, I would request help from Vinny any time! Hands down 5 stars!!! Thank you Vinny for all your help!!!
Stella assistance has been on point. Not only did we found the perfect furniture with a great deal but she has made it fun doing so! She is so funny that it made the whole experience quite memorable. Very satisfied, found the right furniture, definitely recommend her!!
Excellent!!
I was very happy with the sale on the 24th with Marcelo we had a great discount and good experience thanks to Marcelo and Aston 😎👍👍👍
Awesome ! Salemen Moe and Ryan really helped us to get the best deal ! They weren't pushy but very patient with us. I highly recommend them to anyone shopping at Ashley furn Long Beach.
Great easy experience buying a couch and a great deal! Worked with Stella and is she was very helpful.
(Translated by Google) I recommend going with stella peralta because she took excellent care of us and gave us a good discount and I will recommend to my friends (Original) Recomiendo ir con stella peralta por que nos atendio exelente y nos dio un buen descuento y voy a recomendar a mis amistades
Flexible, gave us plenty of options! What a great deal!
The team at Ashley furniture have truly blessed us with some beautiful pieces for our home next to the beach. We were helped by Austin and Mario. What an amazing team! They gave us a great deal on some furniture and helped us finance the pieces for 0% over a six-month period. My husband and I are truly impressed by the level of customer service. I highly recommend them to anyone who is in the market for some new and affordable furniture.
I've bought from Ashley for almost every room in my home but this time has been my best experience yet. If you're looking for quality, BS free, customer based experience definitely ask for Benny. He never pressured us into a purchase, showed us only what was in our price and when we wanted something that was out of our range he was able to get us a phenomenal deal. He's real, he explains every detail of the process and genuinely cares if you're 1000% happy with your purchase. So just a recap, ask for Benny he'll help you out.
Sales person was helpful and courteous.
(Translated by Google) Excellent service very personalized attention from all staff thanks to the patience and attention of Estella Peralata (Original) Excelente servicio atencion muy personalizada de parte de todo el personal gracias a la paciencia y atencion de Estella Peralata
Great customer service by Benancio Lopez and the manager give us a great deal on a big purchase we made most definitely will come back in the near future as need it
Stella was wonderful , helped us pick everything and very entertaining !!
Stella is wonderful she greeted me as soon as i walked in the door..she didnt hassle me or be pushy she let me know she was available if i had any questions..she was very knowledgeable and provided me great information about their furniture. I would definitely recommend you go to her for any assistance. I purchased a dining room set and living room table. I am very satisfied with her service.
Well l had the pleasure of having in my opinion one of your best associate assist me in my purchase. She was very kind and pleasant to talk to also knowledgeable of the product she was selling. Patty Lopez made my shopping day enjoyable
Raymond created us at the entrance and provided us with their sales information. When we were ready to purchase he was fast and efficient. Raymond was great.
Vinny was great. Very attentive and got me in and out of there. Great place to shop.
Raymond was very friendly and helpful.
Shadae in customer service helped me with my problem on my merchandise I purchases 9 months ago that's not holding up well. Thank God I purchased insurance. My furniture cost over 8000. I would have been screwed. She set up and booked a technician appointment to get my furniture fixed or replaced.
Marcelo was amazing and very patient during the entire process. I was very happy with the deal I got and my overall experience at the Long Beach.
ADRIAN SORIA REALLY NICE SALEMAN.... ANSWER ALL MY QUESTION THANK YOU
It was my first time visiting Ashley's furniture in person. I was pleasantly surprised with the collection they had on display. I was in there to buy mattress and bed frames and sales representative who showed me around was really very helpful. He was able to answer all my questions and was also willing to work with my budget, suggest better/cheaper alternatives to what I had selected. Just for the customer service I experienced in store, I will gladly recommend Ashley's furniture store.
Workers here are very helpful and pay close attention to the details that you are looking for in a specific item. The staff seems to really care about getting the right piece that suits your needs. Definitely coming back here soon!
Came in and was greeted nicely by sales rep Ryan. He told me the deals that we're going on and helped me through the process from looking for my items and purchasing them. Awesome customer service and Austin the manager was a big help too. Thanks for the great purchase!!!
Lérida and Austin were amazing! I went back 3 times and changed my order once, they were so understanding and patient with me. They made my experience so great and I recommend them to anyone!
Lerdia Alexandra was very helpful and happy! She was not pushy at all and made the experience pretty cool. Definitely coming back for future purchases. The managers we spoke with were cool too.
Best service ever
Vinny was very helpful
Vincent was very helpful and efficient. It is very nice to have salespeople, who seems to want your business
I feel the Stephen Cisneros was an absolute awesome sales representative. He was very attentitive in meeting our family's need, and no pressure from him on just to make a sale. He actually cared about making us completely satisfied. Thank you Stephen!!
Awesome deals & great customer service !
Great experience! Our fist time at Ashley Furniture. Benancio the sales person that helped us was very nice and very helpful. Great salesman and great store.
My husband and I had a great experience ordering a new Dining set. Nhat made our customer service experience excellent. He was helpful and answered all of our questions and concerns. Will definitely recommend.
We had a great experience with Lane in Ashley Store in Long Beach, he was patience and knew a lot about all the items. We are very happy with the service and the quality of the furniture.
The customer service was great. Kimra was so helpful. She helped me find everything that I was looking for and she even convinced me to buy even more. Overall great experience.
Benacio Lopez was very helpful!!! He he was very informative from the moment we walked in . We will definitely be coming back and asking for his help. Thanks Benacio. :)
Stella was amazing!!! We came to look at the pictures and ended up buying a couch and a table. Very friendly and knowledgeable professional! Definitely will come back
Kareem was very helpful and we feel he gave us the best deal available.
Before I begin my review I must say that I truly apologize for it taking me so long to give a review, but I had some serious health issues. I couldn't be more happier with Ashley Furniture and Stella Peralta the salesperson. My experience with Stella has been fantastic! My bedroom set and living room set look amazing in my new home. Stella was exceptional from start to finish, she was so knowledgeable and full of ideas. Stella took her time showing me all of the options and found exactly what I was looking for. Thanks again for all and please commend Stella Peralta for her outstanding services!!!! I will highly recommend Stella with family and friends.
It's very good deals
Went in needing a sectional couch and left a more than happy customer. Patty L helped us out and she did amazing. Not pushy sales at all. She listened to what we wanted and needed! Thanks again!
Our sales representative Beni was the main reason we purchased our sofa and love seat. He gave us room to try many different options never rushing us. We shopped the competition and Ashley beat them ALL hands down. 7 stars for Beni and Ashley!
Huge selection of furniture but highly recommend Lily to walk you around the building looking at all the furniture Lily's awesome
Nhat Tran was our salesperson and he was right on top of things. And is very acknowledgable about the furniture. He even gave us a major discount on our couch and warranty. Highly recommend Ashley's.
Good prices and they work with you on financing options.
Came by from another store and Minh Ngo greeted us at the door and helped us get what we had been looking at.
Had a great experience at Ashley's Furniture. Alex Gonzalez helped us out and he was amazing. Very informative and knowledge, plus gave us a great deal on our sofas..
Very positive experience, Michael Flores was really helpful and got us a great bedroom set for a great price!
Nick was super helpful in getting my father a new recliner, his Father's Day definitely came early! Even helped us find it in the right color and bantered with my mom about conflicting baseball team tastes. Lovely experience!
Awesome staff - Minh Ngo, had a great deal with 14pc recliner set... 😀
My husband and I have purchased furniture from Ashley's twice. Sonny Varghese helped us both times. He's very friendly and helpful. We will definitely be back!
Ashley at Long Beach has THE best customer service! Nhat Tran was super helpful and made our buying experience super easy!
Amazing experience. Minh was very helpful.
I had the best service with Stella M. Peralta she gave me the best service. I truly recommend her as she was the best sales associate.
Be prepared to wait months for your furniture. Also DO NOT accept a piece with the promise of a tech coming to fix a defect. They techs are unskilled and do not carry parts. When they do fail to fix your items they will keep sending techs and ordering parts as you continue to deal with incomplete furniture. Horrible experience go elsewhere.
Sales Associates Claudia, Robert, Stella, Lerida, Sony, Nhat, Iman and Sales Manager Connie are simply AMAZING! I highly recommend the Long Beach Ashley Homestore and ask for any of these incredible people.
Stella was stellar!!! She was so attentive and made sure to remind me about the discount I previously found online. She was so helpful that I returned back to this location instead of going to the store closer to my house. Thanks again!!!
I went to Ashley in Long Beach and was helped by Stella. She was exceptional while dealing with all of my husband's concerns about comfort and budget. After a lot of work on her part, we finally found the perfect couch.
I went in to Ashley's looking for bar stools yesterday and I'm so glad I did! The sales lady, Stella was extremely helpful and gave me a great price on the bar stools that I chose. She also showed me some other furniture and a tempurpedic mattress. She was very knowledgeable and just very pleasant. She sold me on all the above! I recommend Ashley's to anyone looking for good quality furniture at great prices. Overall it was a good price and a good experience. Definitely going back.
Had a nice experience at this location, had plenty of options with financing and a great selection of product. Sales manager Connie was a pleasure to work with.
Connie Pacheco is what I called a real sales person. She was kind, attentive, and understanding with my family and I. She provided several examples that would meet our expectations. I will recommend Ashley furniture store to friends and family members. I had a great experience with Connie.
I had an awesome experience. I went in and the supervisor Connie helped me with all my questions . I was very satisfied really recommend the store .
I went into this store to check out a bedroom set. My sales person was Stella Peralta. Not only she was very professional with outstanding customer service she was very nice and understanding of my budget. I fell in love with this store. Not only we bought our bedroom set but we've also purchase our living room and dining room from set from her. Thank you Stella you are amazing!
I'm a college student here in LB and I needed some new furniture ASAP! I heard a lot of good things about Ashley's so I gave it a shot. I searched online but I thought I'd head into the store to test my luck, lucky for me Stella saved the day! She walked me through everything I had to know, hooked me up with a sweet bedroom set for me and my roommate(we went together to bargain ahaha) and some nice furniture for the living room. Totally changed the ambience of the place. Easy to say I reccomend this place to any family or friend! And will definitely be coming back!
I went to Ashley in Long Beach to grt a new sofa even though I live in Orange County because Stella was highly recommended to me from a friend. She was amazing, friendly and professional, didn't make me feel rushed and helped me find the sofa i wanted. A month later we went back with her and got my daughters bedroom set. As soon as everything is paid off I will call her to get my new bedroom set. :)
Had a great experience with my purchase,Iman was very good at explaining and giving me options6.
Great service very personable our sales rep was not in a hurry to help us would definitely recommend to all my family and friends great experience
First visited and I am very satisfied with the service . Thank you Jose and Austin .
Came in to look for furniture for my new apartment and was treated excellent by lily. I enjoyed my shopping experience and will definitely be back when ready to make another purchase
The best experience ever. I bought a bedroom set. I was only looking but Stella made it so easy. And the bedroom set is beautiful. Stella is the best! I recommend Stella to everyone.
Thank you very much Connie Pacheco !!, She has helped us get our furniture many times, I strongly recommend her for all your furniture needs and questions... will be back Thanks!!
My experience while shopping at the Long Beach Ashley home store is always awesome. I make sure I see Connie the manager every time. She is the best and always so helpful. Her sales staff answers all my questions and are always very patient with me while I take my time looking at the furniture. I've sent my mom and sister to shop there. I highly recommend their service.
Fast and efficient! Helped us all the way with everything and gave us the time to look around without hassle.
Stella was absolutely amazing. She took the time to find my needs and I never felt once that she was pushing me too hard. She was fun the whole entire time. Thank you Stella and thank you Ashley Furniture Long Beach.
Very Welcoming. Ask for Stella 💗💗💗 She's the best & helped us out so much !! We bought the Tempurpedic Contour Elite 🙌🏼 I can't wait to sleep with the Angels 👼🏻 💕
Got what I was looking for. In and out in 10 minutes.
My family and I walked in and within an hour we were being helped by Stella who help so much with the language barrier we usually have to deal with with other salespeople and we are now walking out with 2 new beautiful bedroom sets we love.
Had an amazing experience, Sony Varghese (our saleperson) was great with everything. Showed us what we were looking for and other things. He also did a mini demo on the tempurpedic mattress just for show. We fell in love with it. Best part he got us an amazing deal for purchasing both sofas and the mattress! Best purchase ever! We've been to Ashley furniture store before but this is the first time we were treated in such a great way! Thank you Sony for being so attentive and having the patients with both my wife and I.
I came in to look for a headboard and met Stella. She was very helpful and took the time to make sure I got what I wanted.
Awesome!!
Marcelo is the man! He really knows his stuff and his service is top notch! He was very helpful and patient as we were running around the store with my wife, mother, 2 year old baby. Make sure to ask for MARCELO. You wont regret it:)
Associate Nhat Tran did everything in his power to make sure our needs and wants we're all met. He definitely went out of his way to help us. Thank you for everything!
I came in today to look at bed sets and realizing I didn't need everything in the set. Nhat Tran was my guy that helped me and he did a great job helping me be able to buy the bed I really wanted. He was very helpful and very understanding. Cheers
Great experience shopping here. I was helped by Jose Gonzales and he really went above and beyond out expectations to make sure we found everything that we needed, all under our budget. Would definitely recommend to family and friends.
Lerida provided excellent help. The Manager made sure our vist was a great experience. Thank you Ashley Furniture!
Love the quality of furniture. Loved the price. Loved the customer service. Come to Ashley Furniture and ask for Mingh NGO. You won't be disappointed. I already have revommended two people and they purchased a love seat, recliner and a temperpedic mattress. Excellent quality, excellent price and excellent customer service. What more could you ask for?
Very helpful and customer satisfaction
Great service and Vinny got us a great deal!
The team at Ashley was very helpful. Danny was an awesome sales associate. Austin, the manager, was very helpful in addressing my questions/needs. I highly recommend the team at Ashley Home Store in the Long Beach Towne Center!
Ross Lopez very professional worker and helped us in every way possible to get the deal we wanted. Without a doubt we are coming back and asking for Ross! Thank You!
Came into ashley's to get my mom a dining room set for mothers day and Danny was extremely helpful and polite. We got dining room set...rug..place mats..and a hole 24 piece set with a nice mirror all included! And the monthly price was extremely affordable..been coming here for years and will continue to come back.
Stella was very helpful
Great Experience! We will definitely come back again .
Happy w the service. ..and gave us a really good deal
Alex was extremely helpful and made our Ashley experience great! He helped us find the perfect couches for our new place.
Awesome place. Prices are fair and the service from Stella was excellent! She helped us out a lot. Got us credit and we got our living room set. So happy! Would definetly recommend Stella to help you out.
Great service at this location, we came in to purchase a few new items for our new home. Michael helped us out and got us some great deals on everything! We ended up purchasing a dining set, bedroom set, and mattress which he helped give us a very generous discount. I recommend buying from this location, they definitely try to work with you and within your budget.
Ashley Furniture is the place to go for good quality furniture! I recently had the pleasure of working with Alex G. while purchasing a table for my new home, and I couldn't be happier with the experience. 🤗 Alex was incredibly knowledgeable and attentive, guiding me through the selection process with ease. He took the time to understand my needs and helped me find a table that perfectly matches my style and space. 😍 The quality of the table is outstanding, and it looks fantastic in my home. Alex's expertise made all the difference, and his friendly demeanor made the shopping experience enjoyable. I highly recommend Alex to anyone in need of a reliable and dedicated sales representative. Thank you, Alex, for your exceptional service! 😁
Very helpful. Found exactly what I was looking for.
Lily was great!!!
Found a sectional couch that fit our needs perfectly at a good price. Our sales rep Lerida Chamorro was very helpful without being too pushy.
Excellent professional sales associate.. Mario made offers that I couldn't refuse. I enjoyed the experience, I think the items we chose will work well in our home. I would look for him in the future when we need anything. Thank you.
Had an amazing experience here at Ashley's. walked in and got greeted right away by Vince. I told him exactly how I wanted my sectional to look and he showed around the store showing me the different options they had to best fit my desires. His manager Connie was extremely pleasant as well and over all made for a great experience.
Our Salesman Jose was fantastic, he was polite and offered helpful suggestions on helping us choose our furniture. Great customer service, we will definitely return!
Came in today with my wife for a new dining set. Sonny was the sales representative we worked with and he was very helpful and gave us time while we decided what we wanted. He also let us know all the promotions that were going on and I feel walked out with a great deal!!
I have been to several furniture stores prior to coming to Ashley's Furniture. I was given either the run around on pricing or absolutely zero attention when I walked in the door. Not only is Ashley Furniture a beautiful store with tons of furniture options, Nhat Tran is a super nice guy, attentive and patient. We bought a beautiful leather sectional couch and couldn't be happier with the price and quality. I highly suggest shopping here!
Marcelo is very good and supportive but conni is the best
Great furniture and excellent customer service! We are very happy with our new purchase (living room set and recliner)! Thank you Ashley Furniture Long Beach.
I went to Ashley furniture in Long Beach today to pick up a couple items and Lane was absolutely amazing! He answered all my questions and went above and beyond! Thank you, Dominique Artukovich
Ben Pham was excellent, very knowledgable, and he took care of me. When it's time to buy furniture go and see Ben, HIghly recommended. I will be back to finish furnishing my house with Bens help.
My wife and I were in search of a new mattress. Claudia Orr showed showed us multiple beds and was super nice and knowledgeable. Had a great experience and walked away with a new bed, pillows and a smile. Thanks Ashely Furniture!
Probably my best experience when it comes to furniture shopping! Floor is very well organized and easy to navigate, good job management. Staffs were all friendly and didn't hesitate to help us. Special thanks to Adrian, he helped us pick out the best furniture at our budget. Good quality at reasonable prices. Love it!
Claudia at Ashley Home Furniture was exceptionally helpful for us! She went above and beyond, was never forceful and was very knowledgeable with the products. She was able to show us different options in the styles we liked and was very helpful in making sure the products we chose fit our budget. I never felt like she was a typical "sales person" trying to upsale me, rather was a genuine person helping me make my furniture choices work. I definitely recommend her for anyone who is looking to purchase new furniture! I will come back to her when I'm ready to buy more!
Nice place!! Everything here was well organized and beautiful!! I got bed frame, five chest drawers and some small furnitures! I am happy with the price! ( check clearance items! It has some good deals!!) Employees are nice! Especially, I want to thank Adrian!! Because of his help, I got good furnitures for my new house! Thank you:-)
If you ever go I recommend asking for Vinny he was very helpful and nice.
We went to look at patio furniture and were helped by Ricky. He was extremely helpful and filled all of our requests, even the price we asked for! The service was fantastic and we look forward to coming back for further purchases.
Vinny was Amazing we have and will continue.to purchase our furnitire at Ashleys !!!!! Sonja b,
Came in to buy a coffee table, ended up leaving with a whole new living room. For great customer service go see Austin Chow.
Had a great experience at Ashley's. We were very particular in choosing the right mattress for our new place. Austin was very knowledgeable and helpful throughout the process. We never felt pressured when choosing from the wide variety of mattresses. I Highly recommend Austin. He was very honest and straight forward.
Our buying experience was great thanks to Jose! He was friendly, very knowledgeable with the items they had in stock and was able to find us exactly what we wanted for a great price. I highly recommend buying with him. Ask for Jose!
Sales reps along with staff members were very helpful pleasant
Very good service price match was offered , Claudia Orr is the best
Great customer service and great pricing! Thanks Muhammad!
Delivery process was unacceptable.I took day off from work to receive a tv stand.I did not even receive a call to let me know that my goods were not coming. (Back order 2 months).
Just purchased my first dinning table and I am very please with my purchase along with the customer service. I would recommend Jose Gonzales for your sales agent he was friendly and very helpful. Can't wait for my dinning table to arrive.
First time buying a bed has never been so easy, Go see Jose Gonzales! He attended me the whole time, he hooked me up on some great deals and was very respectful and patient with my buying at Ashley's furniture. This guy deserves recognition for his hard work!
I would give them no stars if possible. We purchased a rug in November 2016 at the Long Bach, CA store on Carson St. and returned it next day. We were told it takes 4 months to process our refund. Its now on the 5 month and we still have not received a refund. I have called twice and was told we need to keep waiting. I will never shop there again and I suggest everyone to avoid this furniture company. Although the sales people act nice when you enter once they make a sale forget about getting a refund it will be a hassle. Also note that each Ashley is independently owned. If you try to call corporate they will tell you to deal with the local store.
Great service from a very hamble salesperson. His approach was not as a salesperson, but a friend. Thank you Jose Gonzalez for my new sofa, your service was very pleasant.
ALWAYS ASK FOR THE HANDSOME GUY JOSE GONZALEZ...HE'S THE BEST:)
Came in to purchase a sofa, then also walked out with a temperpedic matress thanks to Employee by the name of Jose Gonzalez. He made it very easy and explained everything to me. I would be coming back here again , awesome place !
Came to buy a mattress and box spring and ended up walking out with a 14 piece bedroom set! Nhat tran was such a huge help! So glad he helped us out!
Jose gave great service! He's very attentive and answered all of our questions. Come see him for anything you need!
Walked in to the store not knowing what to expect however, was cheerfully greeted by Stella. The knowledge base she possessed assisted us in leaving with not only a new bedroom set but also that of the dinning room and living room. I would highly recommend Stella for your next furniture purchasing experience.
We just moved into our apartment this passed weekend and we needed a bed, fortunately we walked in when the store was having a sale. Ben helped us and I can't begin to describe hoe helpful he was. He not only got us a great deal on the bed but he also helped us pick out a new sofa bed. We got the bed the very next day like we were promised and slept in our new place that day. We are so satisfied we will be getting all our furniture needs with Ashley Furniture specifically because of the amazing service from Ben!! Thank you Ben!!!
Got a great deal on a hutch! Jose Gonzalez helped us find a great piece of furniture and provided us with great customer service. We definitely recommend Ashley Furniture and go see Jose for a great experience! Thank you Jose!!
Benancio did a wonderful job showing me all the sofas and was very good in letting me know what was best to buy and did not rush me at all. Shopping was great. Thanks Diana
My experience in Ashley Funiture was outstanding Nhat Tran was amazing! We greeting us the moment we came in. He guided my husband & In the right direction. He understood that we were just browsing for living rooms & constantly made sure that we were doing okay. He was more then helpful with any question that we had. Our experience in buying our new living was phenomenal. It was fast & easy and it took just two days to get our funiture. That's the reason I always like to do business with Ashley Furniture.
Great service found exactly what we were looking for👍🏽 Thank you Benancio Lopez
Nhat Tran was very accommodating and helpful. He was very informative about the different styles of furniture and I greatly appreciate.
Hey guys, had a fun and great time at ashley furniture. Recommend it to all my friends. Ask for Jose.
This was my first time buying furniture at Ashleys and I couldn't have asked for a better experience. At first this place can feel a bit like a car dealership, with all the employees lined up waiting for customers, but after meeting with a representative that was definitely not the case. I was helped by a woman named Stella and she did a tremendous job with finding me a living room set that looked great and one that fit within my budget. With Stella providing such great customer service I don't see why anyone wouldn't stop by here first if they're in the market for some furniture.
José González helped us out great guy got us what we needed and gave us a great deal for sofa and coffee table will definitely be coming back here
Excellent customer service! Ben Pham is the best. He's very friendly and helpful. We'll definitely be back soon.
First time being at this store and it was a great experience. Salesman Jose Gonzalez was very helpful and showed exactly what we needed. I would definitely be coming back in the future.
All our furniture is from Ashley Furniture and we are extremely pleased with its aesthetic experience, durability and versatility. The most important part about our experience with Ashley was the price and exemplary customer service. First, their prices are negotiable and signifanctly cheaper than their competitors like Jerome's for similar furniture. Second, the customer service is the best I've experienced when it came to furniture sales. The store manager and sales manager both have done a stellar job in training and empowering their employees to go above-and-beyond to provide the customers with best service possible. 5 stars for Ashley Furniture!!!!!
Watch out their return policy. There is no return policy after you accept delivery. No exchange, return. You have to keep them. If you are not sure about size or style don't go here. Only you can cancel the order. NO RETURN AT ALL. Delivery and warehouse teams are sux. Aw no this company is sux. No return policy that's unheard of.
This store that never gets a refund if you don't like it. No furniture delivered at the appointed time. I will naver buy this brand furniture in future.
Zee was patient awesome!!
This was the best experience I have had at a furniture store. As soon as I walked in I was greeted by a friendly smile. A sales person then walked up to me and asked what I was looking for. We must have walked back and forth about 3-5 times looking at furniture and comparing them. The whole time, the sales person was friendly and conversational, and did not get angry with me walking all over the store. When asked questions, the sales person knew the answers, and was very helpful. She helped me from beginning to end. My whole experience here was better than any other furniture place I have ever been to. I ended up purchasing a dining table, sofa, and a file cabinet. The price was really good for what I got. I am really glad I went here. Would definitely recommend to anyone.
Benancio was great. The best.
Raymond Ho was my sale person who was very nice and he took the tine to show me around the store and find the perfect sofa for me and my family. Everyone was very pleasant and consider it. I will be back in near future, this is my third purchase from this location . Glenda Moore
Love shopping here! Great Deals!
This Ashley location has great costumer service!!! Nicholas Davis was our sales associate and he was very helpful with helping us choose the right furniture and was very patient with us. Thank you so much!!!!
Benancio Lopez was my husband's and I sales associate 3/15/17. Mr. Lopez was professional, approachable and knowledgeable of every item in the store. He also went the extra mile to get everything we wanted within our price range. I look forward to returning to this Ashely's store in Long Beach for my next furniture purchase.
(Translated by Google) Stella Peralta was a very good advisor to recommend the purchase of our furniture for our living room, we went for a bedroom set and we ended up remodeling several rooms, we have recommended it to several friends for their good way of treating customers to make us feel very good. Federico, Silvio and Gabriel. (Original) Stella Peralta fue una muy buena consejera para recomendarnos la compra de nuestros muebles para nuestra sala ,fuimos por un juego de dormitorio y terminamos remodelándo varios rooms ,la hemos recomendado a varios amigos por su buena forma de tratar a los clientes hacernos sentir muy bien .federico ,silvio y Gabriel .
Best experience I've ever had. I've gone to some of the other locations, but this one was the best. After meeting with the employee Nick Davis, he help me get a look I was looking for. Made me feel at home. Definitely going to him for now on.
Nick Davis was great! I recently moved into my first condo and had no furniture so was starting from scratch. He helped me furnish my new living room and dining room, it was great!
Nick Davis helped my family pick out a mattress for my daughter who has back issues. He was very professional and helpful and recommended a mattress that is really helping with her health issues! We highly recommend him!
I went into the Long Beach location of Ashley furniture looking for the perfect mattress to help with my back pain. Nick Davis was quick to help me out and answer any questions I had. He was friendly and professional right from the start and helped me find the perfect mattress. I highly recommend going to the Long Beach location and asking for Nick next time you're in need of new furniture for your home.
The staff works to get you the deal. They are friendly and diligent on having you get the right furniture for your budget. It's a one stop shop center and the staff are awesome! Great selection and Steve hustles to get you a deal! Thanks guys and ladies at Ashley
Stella Peralta was very patient and professional, and made sure to offer great ideas, and options. We ended up buying a Rustic Queen Bedroom set, and we're very happy with the purchase.
Nick Davis is the BEST!!! Very helpful and knows his job well! Great job, Nick. We'll be looking for you next time soon!👍👍👍👍👍👍👍
My husband and I recently got married and now trying to furnish our house. We went to Ikea, Living Spaces, Macy's, and ended up at Ashley's Furniture. We were greeted and helped by Kayleanne. She was knowledgeable and even took out paper to help us sketch out our space. The sketch was super helpful and allowed us to envision our space and play with different layouts. She was not pushy like most salesperson are but super friendly and gave us great recommendations and ideas. We had a certain budget on how much we wanted to spend and she worked with us on lowering costs. We ended up getting a dining set, dresser, chest, and two nightatands. We had a great experience and will definitely be back when we have more furniture needs.
I really like shopping here at Ashley Furniture in Long Beach this is my third time here buying furniture and they always treated me well and always gave me a great deal. I like the modern contemporary furniture ask for Jennifer the sales lady was wonderful and the store manager !! Thanks guys for helping me out again !!
Helpful people and verry nice,specially zee he was wonderful and very helpful, came in for a bedroom and he got me a good deal.
Nick Davis helped me pick out the perfect bunk bed for my boys! Thank you
My wife and I just purchased a bedroom frame and new mattress. Financing terms were great, see Benancio, and Connie they will really hook you up. I cant wait to sleep on our new bed.
Me and my wife were shopping for mattress Got the advertising from Ashley store , So we went to Ashley store in long beach The sale person was Nicholas Davis We was very helpful finding us the right mattress . We really happy with his service / very professional And I also want to recommend any one that need mattress / please come to Ashley store in long beach location and ask for Nicholas . And Connie Pacheco Thank you nick / thank you Connie/ and thank you to Ashley store
Great experience at the Long Beach Ashley Store with salesman Nicholas Davis. He helped me find everything I needed. Good selection of furniture!
Store looks good, sales persons are nice, I recommend it
Beautiful store, the way I want my house to look like with all beautiful accessories. Professional sales people that work hard to help my needs as customer.
Thanks Ben Pham for your help .... I will come back with my new bed set ... thanks for
Had one of the most helpful and easy visits ever! Mario and Connie were more than amazing and very very great. Walked in with ideas and walked out as happy as a costumer could be. They saved us money and time and didnt come off as just wanting to make a sale. Highly recommend this place and the crew. Thanks Mario, Thanks Connie!
I just moved into my new home last month so my husband and I needed all new furniture especially a bigger size bed due to the fact that I'm expecting another child. I believe the salesman name was Ben. Asian guy who was really nice and actually took the time to help us out and not just try to sell us anything. We really were just browsing and didn't expect to leave with purchasing an eastern king size mattress 5 pc bed room set, 2 dressers for my little ones and a couch. I will definitely go back. If you guys are looking for a good salesman and not anyone who just want you to buy something and leave out the door unsatisfied I suggest you speak to Ben. I will definitely be coming back to buy a bedroom set for the kids.
I highly recommend asking for Stella when you visit this store. She was a great help and made everything we wanted possible. She's very funny and made it all so simple and easy. Can't wait to furnish our home with our new purchases.
gabriel was very knowlegable!
(Translated by Google) Thank you Stella for your good attention, I will recommend you with my friends. (Original) Gracias Stella por tu buena atencion te vov a recomendar con mis amigos.
I recently purchased a sofa, and a rug at this particular store. The attendant, Stela was so kind and helpful. She answered all of my questions and made sure I found just what I was looking for. I was very pleased with my purchase and with the excellent service I received.
I have a great experience last week when I decided to get new furniture. Specially with Stella she help me to select the better setting and with her warm treatment definitely will recommended to any of my friends. Great place with great customer service, Thanks Stella!
Love this place. The service is exceptional! If you're ever here and need help, I recommend you ask for Stella Peralta. She was such a huge help to my family and I. Five stars!
(Translated by Google) I recommend this store! We were able to find THE room we dreamed for our home thanks to THE help provided by the seller Stella Peralta. We are very content and we are already thinking about changing the bedroom set. Thank you !! (Original) Recomiendo esta tienda ! Pudimos encontrar LA sala que soñabamos para nuestro hogar gracias a LA ayuda que nos brindo LA vendedora Stella Peralta .Estamos muy contents y ya estamos pensando en cambiar el juego De dormitorio . Muchas gracias !!
Went there some time ago, and Estella helped me. She was very knowledgeable, and professional!. I would definitely reccomend her and buying there again.
I had a great experience with Mrs Stella Peralta. She had a lot of patience when I was deciding which sofa to buy.
(Translated by Google) I love customer service, and. The products they have are impeccable. I was attended by a saleswoman named Stella Maris Peralta who really advised me very well, I was very patient because I did not decide to choose which mattress I liked. She is very nice and a very good saleswoman. Really recommended. Thank you very much, I know where to buy things for my home. (Original) Me encanta la atencion al cliente, y. los productos que tienen son iimpecables. Me atendio una vendedora que se llama Stella Maris Peralta que realmente me asesoro muy bien, me tuvo mucha paciencia porque no me decidia a elegir que colchon me gustaba. Ella es muy simpatica y muy buen vendedora. Realmente recomendable. Muchas gracias, ya se donde comprar cosas para mi hogar.
STAY AWAY FROM THIS PLACE POOR QUALITY OF FURNITURE. RUN AWAY LIKE YOUR LIFE DEPENDING ON IT. .
First class service and products from start to finish. I found the items I was interested in (sofa, chair, ottoman) online and went to the Ashley Long Beach store to see if they could match the internet price. Both the Sales Associate, Ricky Urias, and the Sales Manager (whose name I unfortunately do not recall) went the extra mile, in my opinion, to approve the deal. Items were delivered as promised and brought in my home in a very careful and professional manner. Packing debris was removed promptly. A very good experience all around. If you are considering a purchase of any furniture items, Ashley should most definitely be a consideration.
Terrible-Sofa got delivered with a tear, coffee table was delivered wobbly. They set up a service tech to fix the table (my husband had to tell him how to do it). We set up an exchange for the sofa-2nd one came with a tear-I was pissed! Had to call them 2 days later because they cant even call you to reschedule the exchange. We finally got it set up then they called back and said its out of stock. We also told them they need to inspect it at the warehouse not when it gets to our home as this will be the 3rd one. We purchased our stuff on Dec 24th, the first delivery was Jan 21st, and as of Feb 8-2017 we still do not have a complete none damaged furniture---SO SAD and NOT HAPPY!
THEY NEVER ANSWER THEIR PHONES. HAVE HAD TO GO INTO THE STORE BECAUSE THEY NEVER NEVER ANSWER THE PHONE. SO INCONVENIENT. THEY GET THEIR MONEY AND THAT IS THE END FOR THEM. USE SCHRONEY BANK, THE WORST PLACE TO DO BUSINESS, CAN''T UNDERSTAND THEIR "CUSTOMER SERVICE" REPS.
Good service. However the delivery setup crew left a mess
Salesman was great. Delivery guys were great. Couch was delivered when promised and in great shape. What more can I say.
Really bad I purchase a living room set and a bed set as well they told me I was gonna receive something on Jan 4 never received anything I called and they gaved me another date and still didn't received anything and they told me my sofas was out of stock, I called back and they told me everything was gonna be delivere on jan 13th I was really upset because I had to go all the way to their store to rechoose another sofas because they didn't have the ones I choose on stock I get their and they tell me everything was gonna be shipped,& i still didn't get everything in still waiting in my lamps,rugs, & center peaces accessories they always give me different dates but yess they keep calling for I could give my first payment and full amount... NEVER AGAIN!!!
I bought a sectional and the matching ottoman 3 months ago. I was told the ottoman was on back order and wouldn't be delivered for another 4 weeks. I went ahead and ordered and paid for it anyways. Well when that 4 weeks came and went and I still hasn't received any info or delivery date I called and they informed me that it was still on back order and now wouldn't be available for amother 4-5 weeks. I really wanted the matching ottoman so I continued to wait for it for another 5 weeks. Then I finally get a text and call from Ashley furniture informing me that my ottoman was to arrive that Thursday. So I cleared that Thursday because i for damn sure didn't want to reschedule the delivery date after waiting that long for it to come. I patiently waited "All. Day. Long." -for this damn delivery truck, I was calling the 800 number as well as the number for Ashley furniture in Long Beach(where I had purchased it from) ***NO ONE ANSWERED THAT DAMN PHONE ALL DAY LONG! **** Not until about 7 or 8:00 that night did someone finally pick up after I let it ring for about 25 min straight! And the associate looks up my account and tells me that the ottoman WAS STILL ON BACK ORDER! FOR ANOTHER MONTH!! Then why the hell did I get all these text and calls CONFIRMING the time and date of my delivery? I even talked to an associate at the store a week prior to getting those text messages and she informed me that the ottoman WAS IN STOCK. And that I should be getting a call within a week about my delivery date!!!! I had enough of this B.S. by now and just wanted my $200 back . So I had to drive all the way over there to cancel my order for it because I apparently couldn't do this over the phone.. Since I paid with a check I would have to get refunded by check . Whatever no big deal... They said it should about 2 weeks for it to be approved and sent out and to call back in two weeks for an update. Weeeell I waited the two weeks and I HAVE BEEN CALLING FOR AN UPDATE FOR ABOUT 3 WEEKS NOW. EVERYDAY. CALLING NON STOP. LETTING IT RING OFF THE HOOK AND ***NO. ONE. WILL. ANSWER. THE . DAMN. PHONE!!!***EVER! Until Christmas eve , then someone finally answered. They told me my check had been mailed out a few days prior and I should get it after Christmas. It's been 5 days now.... NOTHING! Shouldn't take 2 weeks for a damn check to be mailed 10 miles away... And when I try calling- surprise, surprise- NO ONE ANSWERS THE DAMN PHONE! Ever heard of Customer Service Ashleys Furniture? I doubt it because even their customer service number is never working.
Stay away!!!!! Sales team is great. I truly feel bad for them. They make it happen but their customer service sucks!!! I purchased on Labor Day weekend. Today is 12/21/16. Still missing an item. I've been cancelled, postponed and stood up before. They have delivered damaged goods and also sets with missing items as well. Horrible experience. The company has no organization and just very reckless in handling their orders. Great furniture and floor lay out at the store in LBTC. If they were to hire someone like me to run their operations, they will be in an entire other level! My sincere advise, shop else where. Ashley's Homestore. If you are reading this, please take the time in investing in a better Management team in operations, deliveries and customer service!
BROKEN FURNITURE BAD SERVICE NOT A PLACE I WOULD RECOMMEND PLS DONT VISIT PLACE WORST PLACE EVER
Calling customer service is a JOKE!!!!!! they have you waiting for 30 minutes sometimes even more, and they answer sounding DRUNK ! First 2 times they didnt help. i called about my head/foot board being almost 2 months delay and they pushed back my original delivery date, which was yesterday to the day after Christmas! its been almost 2 months and they still cant deliver it??? plus in the store, the people dont get off your asses about looking for whatever you are looking for. They leave for about a second and then you see them hiding eyeing you like a hawk, then they come back when they see you looking at something else. they dont leave you alone! Is so ridiculous, they dont even give you a 7 day period where you can return the item, once its in your home its none of their business now. please dont ever shop here!!!!!!!! First and ONLY time ill ever shop here..
I agree with all the 1-star rating comments. Back-order issues over 45 days. Couch was delivered damaged and not mentioned, like it never happened. So shady. Would not recommend.
Bad service and broken furniture. Will not shop here again.
I was promised a delivery the week before Thanksgiving on a Wednesday, I took the day off work. I never received a call and they did not show up. I went into the store and said they were back ordered until January. I cancelled my order. The manager was unapologetic and was rude. A customer service rep did apologize but did nothing for me. Don't shop here.
I purchased dining table with 6 chairs and a cocktail table for $2600 in September 2016, Rabi was salesman and Austin was the manager handling the transaction deal. They Fixed the delivery date October 15 like 5 weeks, got a call that the delivery will be reschedule for two more weeks, on new date they bring everything thing but all 8 pieces were defective. Dining table and all chairs are not balancing and bobble. Cocktail table-top glass was broken. I refused to take it. They call me next day and reschedule me for November 23, as I need for my Thanksgiving Gathering. Delivery truck came and told me that they have chairs only but no tables. And found one chair is defective when they open the packaging. Then they call me for rescheduling but I want to cancel the order and went back to see that I have to wait for more then 1 and a half hour to wait for Rabi and Austin to come and listen and get upset for cancellation. Austin was like it not there job to take care of issues like this. If I pay there then who is responsible to deliver the product in good condition and at promised day/date. Very disappointed with the after sale service. Mr. Austin is no good et all.
Really bad service. Its all good when you are buying. Except the higher cost. But when you have an issue. You get the run around. Not happy.
We bought a sofa and a recliner chair that arrived in November 9th. Our sales rep, Mrs Orr, was very attentive and professional. She patiently helped us select the right combination of complementary fabrics and colors. The furniture arrived in time and was delivered and setup by two very professional and friendly installers. They were very efficient and thorough. We definitely had a great experience with Ashley's staff and products and will recommend the store to our friends.
Very expensive not friendly
I bought a living room set of 3 pieces in Ashely, Long Beach on September 2016. Customer service was great at the time I bought the furniture; delivery was scheduled for a month later and today 2 months later they try to delivered only one piece after they called me and let me know that on November 2 y will receive the furniture. I refused to received and cancelled the purchase, and still I have to wait 15 days for money refund, after I paid the total the day of purchase. Ashley is supposed to stop all advertisement on TV and newspapers and be more concern about customer service, before continuos with business. Customer deserves respect and Ashley did not comply with the contract no only with me but with more customers according with the reviews.
What ever you do DO NOT BUY THE GUARDSMAN furniture protection plan.!! I paid almost 2k for a leather couch and I was dumb enough to also buy the 5 year Elite furniture protection plan which of course when i needed it they told me I made a mistake on the request form so they are sorry but theres nothing they can do. Buy the way nail polish remover spilled on the couch and the service contract states that nail polish remover IS covered under the service plane. GOOD LUCK WITH YOUR PURCHASE FOLKS
Customer service is great when you're buying new furniture, the second you have a problem with your new furniture no one returns your call! The extra protection plan they sell you is a total joke!! Almost to the point of being fraudulent! They will not allow you to make claims regardless of what happened. Such a waste of money and time!!
Not a fan of the commision based sales people.....my wife and I were followed around the store by a sales associate....although the associate was nice, it was odd to be followed around
not an experience which you would expect from a store like this. I ordered a brand new sofa and set of dining table through the store. Till date (10/2) , we had two home deliveries and one technician visit and every time we will see some chip/crack/stain on furniture. I ended up accepting damaged furniture on second delivery attempt as I lost hope of getting a clean and undamaged furniture anymore.I am still going through the cycles of technician visits and following up with customer care to get fix for these furniture.To add on to this , wait time on customer care calls are 20 min. I ended up wasting so much time on this.
VERY DISAPOINTED WITH CUSTOMER SERVICES ..Ordered a new bedroom set ... not second hanld furniture. .. I left someone home to receive furniture. . Drivers Assemble funiture with lots of scratches, dents and dirty.... This was Sunday I complain Sunday and Monday and haven't had no respond from them .. said tech Will come on thrusday... I feel something should of been done wright away.... Manager wants pictures sent.. I sent them and haven't heard back... can't belive their customer service.. BAD CUSTOMER SERVICE..... Also called last week because I purchased sofa and love seat and a few thing have accrued a tech was suppose to come last thrusday haven't heard at all from them.. VERY BAD CUSTOMER SERVICE I rate them very bad customer service
The deal was pretty good. But customer service has been a nightmare. It took almost 2 hours to complete the purchase due to the inability of our salesperson. Also the fees that were attatched to the purchase was never really clear. I should have been more proactive in the questions but i was so frustrated and tired that i just wanted to hurry and get out of there. Another issue had to do with the direct ship items. Two lamps were direct shipped to my place through fed ex and apparently it was left at my door in an apartment complex (which to my knowledge even if no signature is required if it doesnt look safe it isnt supposed to be left) but thats really not my complaint. After it was stolen or missing.. and a report has been made with fed ex, I have called numerous times and get put on hold forever or told a manager will call me back because everyone is busy with customers and never get a call back. Apparently you arent a customer anymore once they get your money. I would think you would make a little more effort to ATLEAST follow up with me and give me a little customer service after i just spent $5000 in your store. I should have looked this store up before i purchased anything there. I will never tell anyone to shop here. Great job Ashley furniture for losing a $5000 client for no customer service over a couple table lamps.
I am totally not satisfied with my purchase. I bought a electrical reclining living room set and a entertainment center totally spending almost $5,000. On the same day delivered my sofa broke down screws were falling off and the entertainment center having multiple parts to it received two same parts and didn't have the right part delivered like two weeks later after my initial purchase. They said the had to follow protocol and have a tech. go to my house and see the sofa why it was falling apart. After tech. went said they need to order defective parts which I haven't had it fixed yet because still waiting for the part. Like come on I thought I was purchasing good brand new furniture not from second hand being defective now.
Very disappointed with there service...was promised a delivery date with time and never showed up or bothered calling me to tell me my order had been back ordered....So they decided to bring me my couches on labor day weekend when I had plans....
Teresa Debornei, the team leader was very rude, disrespectful and quite ghetto. when I called to ask for my things that did not arrive by mail she answered the phone and did not allow me to speak very much. She needs to work on her people skills. But the salesman knat and the manager were really nice and that's the reason I didn't give them a bad review.
Ask for Ivan or Nina, great service from either.
The store doesn't seem to have very knowledgeable sales people most of the time
Don't ever order anything from Ashley Furniture they lie they lie and they lie I waited 3 months for my furniture went back and cancelled my order and wait another 4 months and they always brought the wrong furniture and the sales people in Carson are a bunch of liars
Sit n sleep has better service, better prices, better warranties, and they actually answer their phones. If you plan on shopping at ashley do yourself a favor and read some reviews. #1 in America maybe for horrible customer service and poor quality of materials. Do research first. STAY AWAY FROM ASHLEY
We ordered a lot of furniture after much pressure from the salesman. Then we saw similar furniture at another store for a cheaper price. We cancelled most of our order. Here's the part that gets crazy. They charged us for the warranties for the furniture that we don't own. That's right...After 8 months, they still have over $500 on our bill for warranties for furniture we don't own. After paying several visits (wasting our time), they assured us each time that it would be taken care of. We get calls from them daily and we continue to explain to them the issue. This is by far the most screwed up company that I've had to deal with and because of this fiasco, we will be shopping elsewhere for our furniture. Don't shop here unless you want bogus charges on your bill.
Great selection but the sale people fallow you around like piranhas.
Set up of the show room was very well done. They also have great promotional deals that include the lamps and rugs, but other than that I'm going to have to say that the prices are higher than other furniture stores. Friendly sales associates though.
We made a purchase over 3 weeks ago, and with that purchase included 3 tables for my living room. I haven't received my tables at all. I went back to the store they made another order for my tables. And they haven't delivered nothing at all. I try calling the store and nobody answers the phone.
terrible customer service, still waiting for my furniture to be delivered, after 4 days i have enough, they WONT call you back for any updates. I wouldn't recommend this place.......
Can someone answer the phone? Hello?....it's me....I was wondering if I can pay my bills? I'm in California.
We have had made a few purchases with Ashley furniture in the Long Beach location. Both experiences have been outstanding. Our sale Rep, Orlando Romero, is top notch. Would recommend him to anyone. Keep up the great job.
Not sure if it was worth the hassle
I finally got my husband, who suffers from advanced Alzheimer's, into assisted living. I needed to buy bedroom furnishings for his room and needed it by the following Friday or Saturday, when he was scheduled to move in. On the previous Saturday before his move in date, I shopped on line and found a bed, dresser and night stand that I wanted. I also found that both Wickes in Cerritos and Ashley's in the Long Beach Town Center sold it. I called Wickes who said they had it in stock, but could not guarantee a delivery date. Then I called Ashley's. Salesman Mike said he would check and call me back. He called back and said the furniture was available and they could deliver. Perfect, I thought, and went to Ashley's and bought the pieces along with a chair. Mike said that the bedroom furniture would be there Friday and the chair would be in about a week later. He also said I would get a call a day or so earlier confirming the delivery. By Thursday afternoon I had not received a call, so I called Ashley's and talked to Shantilly in Customer Services. We soon figured out that Mike had goofed and transposed two numbers in my phone number on the sales receipt, and delivery had attempted to call me. Shantilly told me she could schedule it for Monday and even offered me a gift certificate. I went on to explain my situation to her, and she said she would talk to her manager and send an email and get back with me. By the way, Ashley's was having a big sale and I know they were very busy. In spite of this Shantilly did not brush me off, she was really trying to help me, a very sweet girl. Shantilly was able to re-schedule me for Saturday, and I felt so relieved. Friday I got a call from delivery telling me that one piece of the furniture was not in stock, and they wanted to re-schedule for the following Tuesday. The piece not in stock was the foot of the bed and they needed it to assemble the bed. I told delivery that I desperately needed it and to please deliver what they had, figuring we would put the mattress and box springs on the floor for now. Delivery agreed to that. Delivery is supposed to be tomorrow, and I'll have to see what happens. Mike was okay, although it might not be a bad idea for him to have the customer double check the info he puts into the computer. But Shantilly was a doll. She really put her all into trying to help. That girl should get a raise.
(Translated by Google) They don't raise what they promise (Original) No acen lo que prometen
Expensive and push sales people.
We purchased a couch and love seat in July 2015. The sales person and manager stated they would be on back order until august 2015 and would do whatever possible to get them asap . It is now November 2015 and no call from anyone from Ashley Furniture and no couches . It seems that you walk into the store and everyone promises you the world and would do whatever possible to make a customer happy ,but NOT THE CASE!! We dedicated time and over $4,000.00 and didn't receive and have not received any satisfaction. I, the customer am the one who's been calling weekly since August to check on status and at one point a delivery was scheduled only for partial of our order - of course we didn't accept it "we wanted our whole order"!!!!!!!!!! Customer care is NOT their priority it's more like SALE and who can be the top Seller, not considering the customer . Ashley needs to work on their customer service or they will going into shambles just like all the furniture stores who've had to close their doors due to poor service ! #HORRIBLESERVICE
I recently attempted to purchase a sectional couch from the Long Beach Towncenter store and had a great sale associate, Stephanie Vasquez, that assisted me with placing the order. There was a delay in the production of the product and it wasn't delivered on the scheduled date but I was notified timely and rescheduled but due to my busy schedule we kept on having to change the date. Unfortunately the extra time I had to think about my purchase, made me realized that a sectional wasn't going to work for me so o cancelled the order. Even then Ms. Vasquez took time to call and asked if there was something she could do to for us. Cancelling the order was easy, fast and with no restocking fee. I will return in the near future to purchase a living room set.
It is now 5:30 delivery was scheduled for between12-4 pm. I am disappointed and agitated that there is no courtesy call. Called the store and was told that dept. was closed. There obviously no concern for customer service any more. Bought whole living room of furniture and was going to purchase the rest of our new home but have changed my mind and go to Livingspaces, they had wonderful reviews concerning deliveries. Shame on you Ashley furniture, treat us very nice in store but the rest???? mediocre customer care once again.
I bought The couch a few months ago and the Material is Bad
Sales team was great. Delivery service was subpar
first time and last time i received a torn chair from may 26 delivery nobody call and i m still waiting for them to call me i send picture very bad quality what i ordered i received something else the material was defferint
horrible experience. iam goin to the store tomorrow to complain. i had a receipt that said my total including shipping and handling& etc. WHY Am I over Charged $400????? & i am financing! ! very disappointed!
Very disappointed. The sales team were friendly and appears to promise delivery based on the store inventory delivery software. The problem is they just can’t seem to deliver on their promises. I was just called and told the 3rd promised delivery date could not be made after being told just last week the bed was in stock. Today, I was told it was on back order AGAIN. I demanded a call back from someone who could make a decision on delivering on their promise. We will see. There are many furniture stores to buy from so my next purchase will be at a business that can deliver on their promises.
Great customer service from Rene C. Delivery guys were great too. Just waiting for the last of the products to be delivered the dishes which i was shicked to get in the first place.
I had a great shopping experience. I spent over $6000 for furniture. I only had a problem with three pieces upon delivery one had nails showing and the other was torn and the lamp did not work. After speaking to the customer service folks a person was sent to do the repairs. The broken Lamp was replaced. A new one delivered. As of today all of the furniture is in its place I have not put the lamp together yet but all of the parts are here. It was bumpy at first but the store took care to make sure every problem was solved. Thanks Stephanie
The store and sales people are just fine. It's the delivery of my order that is the problem. My living room set I purchased has a back order item that is taking over 2 months to deliver. Unacceptable that the store will not live up to its agreed upon delivery schedule for the second straight time. Getting the run around, not happy. Will not recommend shopping here for any of your furniture needs.
Very pleasant greeting without hassle. Courteous salesman who was easy to work with. A very positive experience.
Ashley furniture stores Black Friday special first 25 customers gets $50 free for shopping from friday,but the sales person in stores treating the people who came early in the morning waiting outside till the doors are open at 9 am very poorly,annoying and asking so many questions to give $50,once we got the $50 the sales persons started talking and looking at us like a beggers.Very much frusted ...better dont give any free money and don't annoy the public who are standing outside for more than 2 hours.Very poor service....very poor ......
Poor service poor service
Real poor service
I bought a sofa set here at the long beach Ashley Furniture store. It was a 5-piece set, but since we had 2 boys the salesman (Scott) suggested we take the ottoman. So we did, went through the payment, and got the sofa set in about a week. But the ottoman wasn't the one he indicated. It was much smaller, and the top didn't open. Anyway long story short I've tried to email him and his manager several times, called them, went to the store and talked to them, and they've kept on delaying my request, saying "we'll call you, go home". I assume if the wrong product was delivered, replacing it for the customer should be done without a second thought. But maybe I'm the fool here. NEVER SHOPPING HERE AGAIN.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
