Ashley Store Long Beach, CA

Zara was a great help.

Very helpful employees who did everything for us to leave with everything that we needed to move in to our new home.

This was our 1st time to Ashley. We purchased around $6,500 and our understanding was we had 30 day to make an adjustment. We wanted to return a $300 and told all sales are final at delivery. Anyway we put the piece at the curb and someone took it. Thanks for showing how to lose $6,500 customer over confusion of a $300 item. Never going back to Ashley.

Zahra was great to work with. She listened, provided options and accommodated my timeframe. No hard sell tactics were used, which was appreciated. Overall experience was painless and top notch.

Nice store. Good prices and pieces But the salespersons need to back off and not follow you around the store. Introduce yourself and thats it. If we need your help we will find you

From the moment we walked into the Ashley Furniture store—about 20 minutes before closing—Patty greeted my son and me warmly and asked if we needed help. She wasn’t pushy at all and didn’t try to rush us into anything; it felt more like a genuine offer to guide us if we had questions. We didn’t even ask for assistance right away. When my son eventually had a question, Patty stepped in and was extremely friendly, professional, and knowledgeable. She helped us choose a dining room table and chairs, and we were able to schedule delivery just three days later. Afterward, we changed our minds about the color scheme, which unfortunately meant the table and chairs wouldn’t be available until two days later than originally planned. Despite this, Patty was incredibly patient and went above and beyond. On her days off, she personally called to see if she could still get the furniture delivered on the originally promised Friday. She didn’t have to do that at all, yet she made a point to call me directly from her personal cell phone and keep me updated every step of the way. In the end, she managed to have the furniture delivered even earlier than expected—on Thursday, which was the one day earlier than the original quoted date. I was extremely happy and impressed with her level of service, communication, and dedication. Patty truly went above and beyond, and I would absolutely seek her out again for future purchases at this store. Alex A

Sales lady and delivery folks were pleasant and ontime. I like the updated thru text messages on delivery time.

Sylvia was AMAZING!! Best furniture shopping experience ever! We will definitely be back 😊 Thank you Sylvia!

Great service and also good price

I went into the Long Beach with my finance and I was immediately greeted by Zahra. What an amazing experience. She is knowledgeable, sweet, accommodating. She definitely deserves a raise or promotion.

I was greeted nicely and sales person was great

Ashley Furniture delivered bedroom set for my sister in November 2025 and damaged her walls while carrying the furniture upstairs. I filed a claim and provided documentation. Months later, the damage has still not been repaired, and I have been repeatedly given the runaround. When I requested to speak to a manager, the representative refused to escalate my call, which is completely unacceptable. I have spent more time chasing a resolution than Ashley has spent taking responsibility for damage caused by their delivery team. If something goes wrong with your order, be prepared to fight for accountability. Also make sure that you read what you are signing, the delivery team provided a tablet for signature and said that it was a statement that the delivery was complete, now they are saying that what we signed was a waiver, this is completely false and dishonest. Be Aware! I would not recommend Ashley Furniture based on this experience.

Joaquin was very helpful and got me a great deal on a modular couch!

Absolutely unacceptable experience at Ashley’s Furniture – Long Beach Towne Center. We placed an order on December 7th with delivery scheduled for January 13th. The delivery date came and went with no delivery, no call, no email — nothing. When I contacted customer service, I was stunned to be told that our order had been canceled without our knowledge or consent. The store could not provide any explanation for why the order was canceled. Instead, we were asked to come in and were offered a $50 discount to reorder, as if that would make up for the wasted time, inconvenience, and complete lack of professionalism. To make things even worse, the store manager was rude, dismissive, and disrespectful, showing zero concern for customer service or accountability. Canceling a paid order without notifying the customer is completely unacceptable. The way this situation was handled shows a serious breakdown in communication and leadership. Based on this experience, I would strongly not recommend this location to anyone.

Our sales rep (Zahra) was patient and did not pressure us. She provided information that was important to our decision. We decided on the right Matress for us. The Matress hasn’t been delivered yet, so no information about that. Zahra’s service was professional !! Thank you, Zahra

Kevin Johnson at the Long Beach store provided outstanding customer service and went the extra mile to meet my unique needs related to the delivery of my furniture. Going the extra mile was needed and Kevin deserves 10 stars! ✨

I purchased a bed frame with Liliana, she gave my wife & I great customer service. She was patient with us, didn’t rush us into anything & listened to what we needed. Definitely will be coming back

Worse place ever keep sending wrong items for 2 month I didn't get my whole order zero stars

Silvia at the Long Beach Town center store was very patient as we searched for a queen sofa sleeper for guests. Competitive pricing and full delivery available at an extra charge.

I have very good experience... the atmosphere is very good. Attention is great I happy with my new mattress.

I had a lot of problems with my purchase I was there for hours prices kept being changed , didn’t want me to use my financing asked if I could pay half with another form of payment and then they called me the day before to back order something 5 days away . Not worthy of 5 stars

We were indecisive about our new living room set. Daniel G. was friendly and full of good information on the furniture we looked at

Kevin was extremely helpful as well as knowledgeable to our needs. He took time to measure to our specs. After looking elsewhere we came back to Ashley and only asked for Keven.

The sales lady was very nice

Excellent job! We were in a pinch to get a mattress for visiting family and manager Anthony helped with a price and to get the mattress to us sooner than we expected. The sales girl Zahra was extremely professional and assured us all would be ok. I would in customer service and am a manager. I do now what good customer service is! Wow, she really made me an Ashley customer for life now!

DO NOT BUY THE WARRANTY. Buy your furniture and move on. I purchased a table and four chairs. The table arrived with a small chip on the folding edge—not very noticeable, so I let it go. However, one of the chairs arrived cracked on the back support, which is part of the back legs, not the front legs. That’s when the real problem started: Ashley’s warranty department is completely incompetent. Their system would not allow me to upload photos due to a 1MB size limit, so I had to contact support and send photos by email instead. The photos clearly showed damage on the back legs/back support assembly, not the front legs. Despite being assured multiple times that the issue was handled, I kept receiving automated emails asking me to upload photos (not videos—I never uploaded any videos). After three days of nonstop emails, I called to check the status. I was then told that replacement FRONT legs were being processed. To be absolutely clear: the damage was on the BACK legs, which include the attached back support of the chair. I was told someone would call me back. No call ever came. Instead, the wrong parts were shipped anyway. At that point, enough was enough. I requested a refund for the warranty. Save yourself the headache: do not buy the warranty. Ashley Furniture’s warranty process is broken, disorganized, and a complete waste of time. I will update if they will refund my warranty and if they will finally send me the right parts,…. or i will refund everything altogether. (They already pushed some buttons that made me request warranty refund)

I needed to purchase a comfortable but a reasonably priced Sofa. After doing some online research, I liked some at Ashley. Went and was greeted by a very nice lady Patty , must say a very good sales person, she was very patient, gave us some good time and advice on different ones. Finally bought one , happy with the service and purchase . Will surely do so in future too.

My Advisor Ben was very knowledgeable and helpful in helping me decide on my selection of my sofa and love seat and also in getting me a lower cost.

Great customer service that I was given by Marcelo. Told him what I was looking for and got me exactly what I needed.

Very Very good customer service Alma has very Very good customer support

I was pleased by my reception at Ashley. I was buying my first couch! The sales person was very patient and helpful. Now, I’m waiting to see how the delivery to Catalina Island goes. Stay tuned!

Beware ! Think before your enter! I bought a bed here. It was broken. The installation was done while the technician slammed it together!! I tried to get it fixed and RED TAPE APPEARED!! Beware!!!!

Alex was a awsome sales person. Very polite and knowledgeable. Great experience.

Salesperson knew the inventory and although I was not able to purchase the recliner I first had asked about, he was able to show some comparable alternatives.

I ordered my product a month ago and was just told a day before that part of my delivery is back ordered so when you try and get in contact with someone from Ashley you get a third-party no matter what you do so I’m given Ashley a one star and they don’t even deserve that

Great experience To begin with we have received very nice discount even without asking. ( We were not aware of the sale going on) Delivery on time. We love our new recliners.

Excellent service!!!!

I had a good experience. Ben was my sales rep, and he was quick and very knowledgeable.

I had been reviewing the Ashley website for some time before I decided to make a trip out to a store on Carson Blvd. I just wanted to purchase a reclining dual powered love seat sofa. Mr. Zi Yi Wang immediately approached me when I entered the store, and he provided me excellent support and service during my visit. The payment process and scheduling of delivery was a breeze and I was out of the store in about 1/2 hour. The delivery men arrived today well within the scheduled window, and promptly assembled the sofa. I was then able to verify that all the reclining features were operable. The sofa looks great in my living room...little doggie is already making himself comfortable on one of the seats :o) Stellar experience all around...I highly recommend this store to all.

Always happy with the multiple options to make changes in my home. I have not received my new pieces of furniture, but I know they will meet my expectations.

Joaquin was very helpful I will recommend him and this store to my family/friends 🤩

I ordered a sofa set and a throw blanket. The sofa was delivered along with the throw. I had no issues with the sofa, but the throw had a hole in it unbeknownst to me and it just kept getting bigger, with additional holes. I called to file a claim. Filled out the claim online and submitted pictures with all the holes. Their response was that they did not find anything wrong with the product, basically. So I called the store, no answer, called again no answer so I had to speak to a customer service agent. At this point, I wanted a refund. The agent said I would have to be home for the item to be picked up on a certain date. She never explained to me why I couldn't just drop it off at the store. I called the store they picked up, left me on hold, picked up again and just hung up on me, therefore I didn't speak to anyone. Now I am stuck with this blanket that has holes all over it, and no one at the store to talk to on the phone. I would not shop here again with this type of service. If I had known this is the type of service they provide, I would have never bought the sofas from here because I can just imagine how hard it's going to be to file any claim!

Healthy environment. Pleasant staff.

My first time at Ashley furniture store we just want to see n we and buying furniture thank you Ben for a good experience at Ashley‘s furniture store.

Stay away from this store. Ordered items from here back in September and still have not received. Said they would be delivered October got pushed back November. Got a call again and it got pushed back to December. Now I just got 2 calls in the span of 3 day, first it got pushed back to January then a couple days later they are now telling me February. If you want your item do be delivered when said STAY AWAY FROM ASHLEY. If you want it 2 - eventually order from this store. Edit: sent a response to this "support email" and got nothing. So your customer services online is lacking as well 🤔

I visited this store looking for a a specific sofa that was being advertised on tv. The sales associate "Ben Lopez" said he would help me but then immediately after tried to up sale me to a more expensive model. He told me that the commerical I saw regarding the special for the couch I was looking for had nothing to do with the brick and mortar stores. My intentions were to pay for the couch with my credit card because I'm not to experienced dealing with financing products.i was in a coma for 7 years so I'd don't like the idea of having to make payments. Mr. Lopez never told me he was going to run my credit he just asked for my credit card and my social security number. At the time I wasn't aware that he was going to run my credit. So I gave him the information he was asking for. Towards the end of the sale he started mentioning my payments would be 10$ a month for 6 months and it would be paid off. After speaking with my family who have businesses that use the same financing (synchrony) they told me that was not true. If I did not pay the whole amount by 6 months I would owe 30+% of the total purchase amount. I feel as if I was lied and pressured into this sale. I would be very careful working with these sales associates.

(Translated by Google) We received very professional service, thank you. (Original) Nos atendieron Muy profesional gracias

Very poor service. Ordered a couch, arranged delivery (much later than I wanted). Order was cancelled with no explanation.

Sylvia was very nice and professional. She answered all my questions and concerns. She worked with my budget and offered me other options as well. I would definitely come back and I will refer her to my friends and family.

Great customer service and flexible with being able to pick it up.

BAD EXPERIENCE THE DELIVERY IT’S ALWAYS NKT WHAT WE ORDER OR DAMAGE ITELMS.

Outstanding service

Kevin J, was a great salesperson he went above and beyond to help me, though the system would not cooperate Kevin made the purchasing process easy. Ask for Kevin Johnson and let him know I sent you and you said hi.

Easy sale and very helpful. Good knowledge with all the product chairs prices and promotions

Horrible!!! I have been a loyal customer for years. Last month, I went and purchased a TempurPedic. I specifically told the salesman I wanted a medium mattress, that a couple of years ago I purchased a medium for my mother and I wanted the same one. Well, they delivered a firm mattress. Three weeks later, I am still have a horrible experience trying to get them to correct their mistake. I have had a horrible experience, from the salesperson to the automatic deliver system they use sending me conflicting text messages regarding the delivery dates to the current customer service experience. RUN, DO NOT buy from this store. I wish I had never bought this expensive mattress from them. I have had to call their service center at least 5 times and emailed them another 3-4 times to no avail. I really am not one to leave a bad review but this traumatic experience has compelled me to have to do this. The customer care team has been giving me the runaround for 3 weeks now. I initially called and reported this mistake the day after it was delivered, on 11/1/25 and 3 weeks later, I am still waiting for a call back from a manager.

Good prices fast service

Excellent service and price! Thanks!

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Kevin Johnson... My experience at Ashley Furniture was amazing from start to finish! The entire process was easy and stress-free. The guest service was excellent — everyone was friendly, patient, and welcoming. I really appreciated that there was no pushy or overbearing sales pressure, which allowed me to browse comfortably and make my own choices. A special shoutout to Kevin Johnson, who truly went above and beyond! He helped me every step of the way and made ordering my beautiful new couch an absolute breeze. Kevin is the GOAT — thank you for making the experience so smooth and enjoyable! Couch update coming soon.!!

Got what we were looking for without some high pressure salesperson. We discussed what our expectations were and in the end we made the purchase. Fast & east.

(Translated by Google) Kindness and professionalism (Original) Amabilidad y profesionalismo

The sales person was very helpful and nice service

The staff was very nice.

Kyle was great. Excellent service.

The sales person was extremely helpful and kind. The manager was also very helpful and very nice. Thank you !! Claudia Steedle

(Translated by Google) Very attentive and good service (Original) Muy atentos y buen servicio

Very Satisfied

The store service was quick and uncomplicated. The drivers were set to arrive between 10:00 am and 1:00 pm. They arrived VERY early at 7:30 am while we’re were still in pajamas!

Helpful service at the store

Delivery drivers were rude and got very frustrated bringing in the sofas they banged n maded a hole in my wall because he couldnt figure out the math how to bring in the couch

Salesperson Kyle was quite nice. I knew exactly what i wanted from the Ashley website. I purchased a queen size bedframe and the matching nightstand. I was told they “price match”with their website, however I was charged the higher price. I tried calling the phone number Kyle had written on a card, just in case i had ANY questions or problems. The number was bogus! I called customer service directly and was credited the difference in prices of the nightstand. I was informed that for an additional $80, i would get “white glove” delivery and assembly. Kyle informed me that the only drawback to this is once the furniture is assembled, there is no returning it. I agreed to pay the extra $80 because i knew that was a bigger job than my husband and I could handle. When my delivery was made this morning, one of the crew asked me, “Now you are aware this is an unassembled unit?” I said, “Yes, but i paid the extra $80 for the “white glove” delivery and assembly.” He told me they don’t assemble, they just deliver! I accepted the delivery, in boxes, and again got hold of a customer service rep. I have requested the refund of my $80 and was told this could take up to three days to happen. So at this point, I have a wooden platform bed frame in a box that can’t be used until I can find somebody to put it together. I do not suggest ever buying anything from Ashley. They will promise the customer the moon (at an additional expense!) but you never know what you’ll get, or not get!!

Very helpful

Not the greatest. We were not notified regarding a back ordered item which was a dresser. Unknown of time frame that item will be delivered.

Super nice delivery crew

Delivery status communication was great and the two delivery men were professional and made sure I was happy with the furniture placement!

Exelent Costomers service

AVOID THIS STORE !After you pay the don’t respond to calls . Delivery is a scam .

Don’t buy from here this store is a scam they don’t keep their word on their financing and end up charging you double the price on your purchase.

Zero stars. It’s hilarious to me, that as I walked into the store, the sales reps were bad mouthing Bobs discount furniture, but I guarantee Bobs wouldn’t have done half as terrible a job getting me my items. I spent over 3k on bar stools, bed frame, and dresser. Not cheap. All based on the delivery timeline they promised. Not only did they not meet that timeline (a week late after multiple false confirmations through some AI chat bot and two days missed of work to do be on site) but they delivered the bed broken. Put it together. And left it in the middle of my room stating a technician would have to help me. Technician was only available 4 days later. I’d had enough and demanded they take back the item. 4 days later, they did, and charged me 450 dollars for delivery fees. 450 dollars off my reimbursement. This organization is a joke. Their customer service is a joke. Their product is a joke. And the time they’ve made me waste for literally nothing in return, is pretty valuable to a single dad with 2 kids. If I could give you all zero stars I would. And as a follow up to your comment back…In true Ashley form, haven’t heard a word, and likely will not. Or it’ll come a week late and useless.

Extremely disappointing experience. I purchased furniture from the Ashley Store at 7410 Carson Blvd, Long Beach, CA, and the delivery was a nightmare. The items arrived damaged, and the delivery team even damaged my wall while attempting to bring them in. Despite numerous calls, texts, and follow-ups, it took a long time before anyone came out to evaluate the damage — and only after persistent effort did they finally agree to replace the item. When I tried to escalate the issue, Chris (the supervisor) was rude, dismissive, and unprofessional — he repeatedly interrupted me, raised his voice, and told me the general manager was “too busy” to speak with me. After this experience, I will never shop here again. I truly hope they resolve this matter properly, but the lack of customer service and accountability has been incredibly frustrating.

Worst Experience ever! I went to the store employee Joaquin placed my order wrong. I have health conditions the whole point was to get this prior surgery since September 21 2025 my order has been delivered twice now they submitted a claim to fix it I got a text confirmation I will have correct orders today. I called to confirm and once again they failed stated my order was backed order!! This is frustrating and Supervisors are no help I guess I have to go in crippled and on my cane in the store!

Clean store ,Great quality items on the floor !! Polite employees however when I went in to the store I knew exactly what I was looking for and employee was very nice ,sold me an item very quickly, But absolutely never said my item was going to take a month to ship !! I had to call the store and speak to the person who sold me the item and asked what's going on ??? No one ever reached out to me to communicate how long it was going to take !!! If I would of known it was going to take this long I would of went elsewhere!! This is the last time I will be buying my furniture from this place !!!

Had a great experience @ Ashley! Great place to buy furniture.

I would not recommend buying anything from Ashley. I just bought a set of recliners. After purchasing the recliners, the salesman told us not to worry about anything, and if we had any questions or issues, to call his cell, and he would take care of it (a typical selling point). After delivery of the items, the recliner buttons were mismatched. The delivery guy called customer service, and they told me not to worry, that they would take care of it, and to go ahead and accept the delivery. I, being dumb, did accept it, and since the delivery, I can't get a hold of anyone at the store, customer service, or the salesman to replace it. Do not buy from this place. BAD, BAD CUSTOMER SERVICE.

I have never been fortunate enough to afford brand new furniture until recently. I went in to the store and found a dinning room server, two nightstands and a bookcase that I liked. I asked if they had a matching bed frame that did not have fabric on the footboard and side boards because we have dogs… the sales rep Ziyi wang then took me to another area of the sales floor and showed me a bed frame that looked very similar in color and said it would match so I agree to add it to the order. While Ziyi was adding in to our order on his tablet I noticed that it said “dark drown” and looked much darker in the photo on his tablet than it did on the sales floor so I told him that I believed he added the wrong one on our order because all of my other furniture was described as “Brown” not “Dark Brown”…. He then lied to me and told me that the photos online are AI generated but it would not be that dark and it would match my set. I later discovered from another Ashley furniture employee that the photos are not in fact AI generated and when it was delivered it was so dark it didn’t look cohesive with my other furniture at all. Also the side panel rail was water damaged, one nightstand had a crack underneath that someone in the factory tried to glue back together, three of my bookcase shelves were damaged as well. I spent hours trying to submit tickets and get responses from customer service. I finally got them to agree to send a technician out… they offered me three dates so I picked the first available date… I had to stay home from work to accommodate the visit only for the technician not to show. I called Customer service and they said that the visit was rescheduled without any notification of this change being sent to me… they rescheduled for the very next day thankfully… but before ending the call I asked if the technician visiting my home would be taking my bed frame with him when he left since it needs to be returned and is taking up a lot of space and the rep said “YES”. The technician that came the next day was the first helpful person during this awful experience. He told me unfortunately that he is not allowed to take return furniture and he apologized for the Customer service agent who misinformed me. I purchased the furniture on 8/24/25 and I’m being told I will not get my replacement/return taken care of until 9/23/25… the amount of time spent trying to navigate the customer service and get what I paid for has been a waste of my life. I will never purchase anything from Ashley Furniture again and I will never recommend them to anyone. The customer service agents are not properly trained on the logistics of the business and the sales people lie to your face to earn their commission.

Kyle was so amazing. He helped me and my wife find our bed and dining room table. He was very patient as we looked around. I would 100% recommend asking Kyle for help if you’re at this Ashley’s. Between being knowledgeable and super funny my wife and I enjoy our shopping experience. Thank you KYLE!!!!!!!

First of all sales guy Rafael Morales was very hard to communicate with, when discussing haul away old sofa, a super rude woman named Arianna butted in how she has never heard of that, mocking me! I said Bobs hauls away 150.00! Well I did buy sofa, no show room display, gosh hope I like it! No returns they stated!

I had a great experience due to the sales lady. She was very nice and helpful and was not pushy. She gave me ideas and I like what I purchased.

Just wanted to thank Faye for the great customer service she provided!

Excellent service saleswomen Sue gave us a great price on a sofa recliner we bought no pressure, we will go in the future, thank you

Very helpful and great communication 👏

Not a good experience, the order was cancel the next day I was told they will not bill my credit card until delivery is complete I purchase on Sept 1, 2025 and cancel the order on Sept 2,2025 and deduct the payment to my credit card on Sept 3, 2025 the delivery are schedule for Sept 20, 2025 . They also added additional charges on my account and charge my credit card for something I did not buy $1536.49 which I’m not aware of this additional charges. Same day I purchased my furniture$4311.48 . They are both taken out on my credit card payment.

Stella!!! Wow, what a personalized experience Stella provided. After visiting a business in the shopping center, I went in to Ashley just to look. Forget it. I left there knowing I was purchasing a massive bedroom set and was open to more, thanks to the help of Stella. She never pressured me and I appreciated that because I just stopped in the look around. I asked for her business card and I returned another day. She was off that day so I came back. I wanted to give Stella my business. I called a week later and asked for her, telling her I decided on a set but wanted to be sure she was in. She gave me her cell phone # so I can text the items I wanted. She was ready for checkout when I arrived. It was the ultimate VIP experience. Stella is so personable and caring; She made me love Ashley Furniture!

We got all kind of help without asking and had wonderful experience

Went to Bob's a few doors down, salesman immediately offered assistance, found a couch I liked within literal seconds. Was getting ready to purchase then thought, hmm Ashley's is right next door maybe I should check them out. Went to Ashley's, young kid offered assistance. Showed me a couch or two then picked up a call without excusing himself. I found a couch I loved - by myself - didn't see a price. Stood around awkwardly waiting for him to get off the phone so I could get the price. Was with my mother, she found the price, it was nearly 3x as much as Bob's and nothing really different aside from cup holders. Not worth $1500+ shipping, tax, assembly. Honestly, would have been a different story if it wasn't for the service. Money ain't no thang. Walked out of the store as the kid was still on his phone. I'm outside the store at this point, and the kid follows my mother and I outside, cuts us off to say, "My bad, I had to take a call." I said it's cool, I'll just be going back to Bob's. He reiterates he had to take a call again and I repeat myself. He then proceeds to not so subtly insult me with, "Oh yeah, you need like a $300 dollar couch, right?" Huh? Trying to project your failure of making a sale onto me is completely unprofessional, and exactly why you failed to make a sale in the first place. I don't need to deal with arrogant salesman to buy a couch. Anyway, my new couch from Bob's is coming tomorrow. Thanks Ashley's for steering me back. Oh also, friend purchased a couch from Ashley's - reportedly had bed bugs in it. Don't know the location it was at but still gross. Avoiding Ashley's from now on. If management cares, I didn't get the name of the kid, my mom stopped me from talking to his manager, but I went on Friday Aug 29th at around 3pm. So whoever the Gen Z kid working that shift was, tell him congratulations on fumbling a $2000 sale, hope the phone call was worth it.

Went to Ashley furmiture on Sunday for the Labor Day Sale. We were greated immediately when we entered the store by Marcelo. We told him what we were looking for, he showed us several items. He gave us plenty of space to look around. He checked on us several tines to see if we had any questions. The experience was easy.

Great customer service!

Terrible customer service at this location. Do not recommend.

In November, we purchased a table, chairs, and a rug from Ashley Furniture. While the table and chairs were delivered (not on time but eventually) the rug never arrived. Since then, I have attempted to resolve this issue multiple times, visiting the store and speaking with staff. Each time, I was promised a credit or resolution, but nothing has been applied to my account. I even went online and filed a dispute through synchrony the credit card that we took out at the time now synchrony has no record of a dispute ever being filed according to the live chat agent. I am very frustrated with the lack of follow-through and would like to know what steps will be taken to finally resolve this issue. Please advise how we can proceed to receive the promised credit or the rug itself. Thank you for your prompt attention to this matter.

Zahra helped us buy a mattress. She was incredibly knowledgeable and gave us a great deal.

Ben Lopez was wonderful

I recently had the opportunity to meet Kyle while shopping for a dining table, and I was very pleased with the level of service he provided. From the beginning of our interaction, Kyle conducted himself with professionalism and product knowledge that made the experience both informative and efficient. He took the time to walk both my husband and I through the key features , highlighting the materials, craftsmanship, and functional details that set the dinning table apart. Kyle was particularly thorough in explaining the delivery process, the benefits of the protection plan, ensuring we understood its coverage and value without being overly sales-focused. His attention to detail and commitment to providing excellent customer service did not go unnoticed. We truly appreciated his balanced approach—both helpful and respectful of our decision-making process. We enjoyed talking with him throughout! He made the whole process of not just buying but selecting the dining table we felt it was right for us a very pleasant experience. Kyle demonstrated a strong command of the product line and a genuine interest in helping us make an informed purchase. I would gladly recommend him to anyone looking for a professional and knowledgeable consultant in their furniture buying experience.

Ben was very helpful. Everything was great.

All good

I had the agent Marcelo Mejia to help me pick out a couch and chair for the living room. He was very helpful and professional. Did not try up sells tricks! Would recommend!

Had a great experience shopping for furniture with Ali and Shawn. They were both so patient with us. The service was absolutely amazing! We couldn’t decide what we wanted and Ali steered us in the making the best the decision that was right for us.

Very helpful and friendly.

Mr. Alex was very helpful and courteous. He helped us to find the right stuff that we needed.

Store itself is fine, perfectly kept and clean. The salepeople however, made the experience next to unbearable. Immediately upon entry we're not even given a chance to look around before an associate starts head first into his sales shpeal. Upon telling him we're "just looking" he seems to ignore my response entirely and continue on about deals and departments. After a second more stern "we're just walking around" his expression changes to one of resentment and he goes, "Okay well, Kevin is my name, let me know anything you like," before proceeding to hawk over us for the next 15 minutes shooting daggers with his eyes. Afterwards he sics his associate on us who pesters us an a verbatim fashion. Rinse and repeat twice more and we finally decided to leave after they cornerd us in the mattress section. Don't come here unless you're in the mood to spend money and talk I guess

Greetings, first and foremost., I want to express my disappointment with your furniture. The table was scratched the chairs were missing leg stands not to say how your employees falsely signed off the delivery paperwork without saying anything they left. The delivery worker was upset when I asked where was the extra fixture for the middle table until now I cannot open it.! Terrible service., I was deceived by the seller that I was getting no charge for insurance and it would come free after I realized, and noticed my statement I was actually charged. Would I shop at your furniture store again probably not. Should I contact a attorney ( thinking of doing so ) I have all the evidence saved.

Sue, the sales rep, was very courteous & pleasant to talk with.

Stella was beyond helpful and incredibly kind

Excellent customer service 10/10

The store service by Faye was amazing! Their delivery service and customer service horrible. They had to reschedule my initial appointment, When item finally showed up it was defected where they said they couldn’t set up. Then told me it take 7 days for someone to come out. Now we have no bed and items just delivered and left on floor and in boxes in my garage.

Awesome service. Awesome people. I will go back again.

We’ve purchased from Ashley’s twice in the last 3 months. It’s been a pleasant experience from Miss Sue greeting us, showcasing different options, purchasing & delivery. We received a great deal & delivery was quick. Hubby & I are happy customers.

The salesman was very helpful and listened to what I wanted. I was very pleased with my selection and the entire shopping experience.

I recently bought two leather recliners from Ashley, and I’m absolutely thrilled! My salesperson, David Lukic, was fantastic! He and his manager helped me match prices from another store, which I really appreciated. David was super patient with me while I explored different options, and he truly went above and beyond to ensure I was happy. I can't wait for delivery day so I can finally relax in my new recliners! Thanks a bunch, David!

(Translated by Google) This Ashley Furniture company is irresponsible. I bought a mattress with a warranty, and they didn't take responsibility. I don't recommend them. (Original) Esta compañia de Ashley Furniture es irresponsable. Yo compré un colchón con la garantía y no se hicieron cargo. No sé los recomiendo.

Great experience with Kevin at Ashley furniture Long Beach, he helped us find the perfect couch and coffee table, we are so happy with the whole process! Thank you so much!

David was an excellent representative! He was very attentive and he was great with my sister, who couldn't make up her mind about the furniture! I would recommend Ashley's to anyone looking for furniture and when and if they come, I'll tell them to ask for David!

Very helpful and fast

Went in to ask a general question, do they offer replacement parts. Lady at the desk just says "what are you talking about?" Did not try to help and gave attitude. Please at least attempt to point customers in the right direction or ask your supervisor if you do not know the answer. This is not the first time my family has had an issue with their service: Our Ashley furniture arrived 5 months after placing an order! Will never buy from Ashley again

Our sales rep was very helpful and professional. I was able to buy a mattress in my price range and it worked out great.

Great selection and prices! Customer service was awesome!

Sue was awesome, we were just looking around and ended up leaving with two new couches and a rug! Best customer service in town! Thanks Sue!

I purchased a leather sofa from Ashley, and I couldn't be more pleased. David Lukic was my salesperson, and he was excellent! Although I thought I knew what I wanted, David was nice enough to indulge me when I decided I wanted to explore other options. The delivery went off without a hitch, the delivery people were prompt, showed up when they said they would, respectful of my home, and very nice. I love my new sofa, and I think for the money I got a good deal.

Great customer service and very helpful

Very good selection of furniture and awesome service

Costumer service was really helpful in dealing with my issue. Friendly and polite even as I struggled.

The staff was very friendly and well informed. Faye is great. She really listened to my needs and helped me come to an informed decision. I was looking for bedroom furniture. The bed selection is especially critical as I am handicapped. I am extremely happy with my new bed choice. Thank you to Faye and her manager for helping me! Sorry for running overtime!

Furniture 4/5, you pay for what you get. Customer service (in store and online) 1/5. My advice, record everything that these ppl say verbally (from the salesperson personal anecdotes to the delivery man). It will change thr minute you have a claim. And when in doubt, DO NOT accept the delivery. Here is the longer version. Like many people, I am learning the hard way of the dishonest selling tactics of Ashley's and their total lack of accountability. I bought a sectional recliner sofa 2 months before moving in with assurance from the saleswoman that if one section did not fit, I could return it. On delivery day, it was obvious that the recliner was too big and I asked the deliveryman to take one section back. He told me that he could NOT take it back but that I had 42 hrs ( he probably meant 72h) to contact customer services and they would schedule a pick up to take it back. He even claimed that was to make sure ppl were happy with their purchase (yes I have a contract but this is a store rep and the same argument the saleswoman gave me. Plus, I wasn't in a position to take it apart and put it back in his truck myself). I showed up at the store the next day and the manager told me he himself had returned a piece of furniture and opened a case number for me..all these ppl were so accommodating in person! Over the phone and via email, however, it is a different story. Mind you, these are the ppl that can actually process your refund. Well the first person would not let me speak and after our call was cut, he was bold enough to call back then hang up on me, the second person kept reciting their policy before giving me a "you have an opened case so bye for now" and the third responding to the open case via email kept it short - it's in your house and "we are not taking it back". My problem is - there should not be two party lines in person vs remote, and if refusing delivery is indeed acceptable, no delivery man should be allowed to even speak of alternative to the customer or claim that they cannot take anything back. Had they said, you need to decline the entire delivery, I would have. It's just too big!! Now, I like my recliner and removing only one sectional would make it perfect. So all I can do for now is complain publicly and fight for them to be accountable and make things right, even though customer care and satisfaction is clearly the least of their concern.

Quick and easy service. Wide variety of furnitures. The associate who helped me was very patient and courteous. His name was Joaquin ( not sure what is the last name). He really made every attempt to accommodate my needs and what I was looking for without being pushy.

Thank you again for another wonderful shopping experience at the Ashley Store in Huntington Beach. Tommy T. was friendly, extremely knowledgeable, and provided excellent customer service. We are excited and looking forward to receiving our two new rocker recliner chairs and side table this week. We will definitely return for other furniture choices in the future. Great staff who made us feel like family. You made our shopping trip delightful!

Alex was very professional and nice ,I would recommend Ashley furniture to family and friends 🥰

Great service and good deal

Ziyi was our salesperson and was just the best. Our items are gorgeous! No pressure whatsoever, we even went back and bought more.

Always a pleasure working with Ashley

Sylvia was so helpful - she showed me exactly what I needed and then got it ordered and delivered within three days. Great product great service!

Kyle helped me and out was very patient with our family needs. We needed couches that would not over crowd our living room. He explained all the options and features. Ended up getting some great couches. Very happy with his service.

Fast, professional Sales associate. Listened to my request for a dresser i found at online store and get up the delivery at my convenience!!

Very good experience the trusted advisor Robert Huston is the best thank you

Sue, the salesperson, helped me to receive the best deal on my latest purchases. Thank you Sue.

Great inviting showrooms and Faye was so patient and helpful.

Fate was fantastic and help me a lot.

Not a good policy in 90 days trial. You will be charge in restocking fee. I got 2 xl twin bed. I was charge $250 each plus tax.No assurance of favoring the customer. Manager don’t have a good consideration and their policy is brutal.I was charge for a stocking fee and did not give the difference of the matress price. Stocking fee should be waived. Their 90 days trial did not work. Ashley office should look at this issue!!! This really matters to all customers.

I truly liked the location eventhough it was far for me. ZIYI their sales consultant was incredible, with just one detail of the needed item he knew exactly what is was I AM A HAPPY OWNER of a gorgeous dinning room set for six!!

Silvia Bernal was very helpful and very kind better than the guy that help me on the first initial visit I almost didn't come back it just seems like he was rushing me through something when I told him I don't care that kind of cash with me

Very welcoming and the store is clean and organized. The person who helped us was informative.

Knowledgeable and friendly

Ms. Patty gave me exceptional customer service if I would ever need anything else from Ashley furniture, I would go to Miss Patty's.

Faye is the best! Very knowledgeable not pushy and really took care of us. Furniture buying is an investment and she makes you feel confident in your purchase. Thanks Faye!!

It was so refreshing to have Robert work with me, a very smart sales person. I will be doing bussiness at Ashley Funiture Store again.

Ben Lepez provided great advice.

I was mildly impressed with product knowledge of the salesperson , but the real surprise came when the sofa was delivered. No working electrical features! And the snubbed attitude of every employee was appalling! Please remove this broken recliner from my home!! ASAP!

The s as is lady Sylvia was amazing very easy to work with and very attentive with what she had to offer

Sales person was helpful and attentive

Rafael was so helpful, patient, and informative with our most recent purchase!

Ask for Rama. She gave us excellent customer service! She went out of her way to see we could get what we wanted.

Friendly service.

We had a terrific experience. Ignacio Gonzalez worked well with us in helping to select a mattress and furniture.

Faye was absolutely amazing today! She made our shopping experience pleasant and seamless! Thank you for your expertise.

I had never been out of the store so fast shopping for a couch. He met me at the door, I told him what I wanted, and he showed me what they had. I made a decision in about 5 minutes. I looked around the store to see what else I might want. He gave me a great discount, I took care of the payment, and he set up the delivery. And out the door I went!

Zi was a great help for me to choose the coffee table that I was looking for. It was a great communication and serice. It was very happy experience with him.

Purchased a couch and adjustable bed and we were helped tremendously by Stella Peralta. Explained all the features, helped us narrow down and understand our options. Didn't take long at all. We highly recommend this store!

Zahra is the best. She helped us to find what we need.

Just had a negative experience at this store, I walked in, spoke to the employee. Told them that we did not have any questions and did not need any help and was just looking around. The rest of our visit comprised of him constantly following us around. Felt really uncomfortable and could not really try any couches peacefully.

Stella was very helpful with my questions and worked with me to get what I needed. Bought a beautiful family room reclining three piece set. Not a pushy sales rep at all. Gave me my space and time I needed to decide.

We were looking for a power lift recliner for my 86 year old mother. Zip was helpful, patient and explained the features of the chairs to us. We had planned to look around, but ended up buying at Ashley due to the good deal and great service.

Absolutely the worst experience Bed was set up with known damage: they covered the damaged wood with black tape. Took hours to reach anyone on the phone. Also made a trip to store. When new parts arrived...new piece damaged and then found additional damaged wood with black tape while removing to replace wood. No real attention until paused the credit card charges.

After looking online I was excited to to go to Ashley's store. Ariana was my customer service employee, she was amazing. Got what I wanted. Easy Peasy.

We will never buy it Ashley again we purchased a dresser that was delivered and not put together and left for us to take apart and put together. Totally uncalled for total unsatisfactory service. You just lost a good customer.. Folks, WARNING, Do not purchase from the La Mirada Ashley company they tell you one thing but it never is right. I will go back to Bob’s furniture from here on out never again Ashley furniture so very disappointed.

It was a pleasant experience. Found what we needed with help from customer service representative.

Got a great deal on a dining set and a sofa bed. I got exactly what I was looking for. Barbara was very helpful. Thank you Barbara!

Sue from Cerritos store is awesome! Her personal sales service, assistance with delivery date and merchandise changes was amazing 👏!

Delivery experience has been awful. Tuesday we were told 1 item is back ordered until June 25th. Thursday we were told everything is being delivered May 31st. Today we were told 1 item is still on back order. I have spoken to too many people, been told various things about the delivery. Now the delivery driver went to the wrong location.

Ziyi was so helpful and it took no time at all to find the bedroom set we were looking for. We have always had great luck finding exactly what we need at Ashley.

Z was so helpful!! He knows his job and does it well. Great customer service, give this man a raise!! If you need nice furniture at a great price go to Ashley Furniture in Long Beach and ask for Z. You won't be disappointed. Thanks Z!!!

Cheap furniture. Once out the door, tgdy act like you don't exist.

I had bought from Ashley in the past. Never had a problem. The experience for Memorial Day sale was the worst. Now don’t get me wrong the sales people were great. Got everything done set up the delivery for Friday the 23 of may. They had the wrong address. They tried to call me but my phone new call go straight to voicemail. I never got the call. They were not willing to come back or even come back the next day I would call ask questions and was lied to. Worst experience I have ever had in my 75 years from a delivery company

Our salesperson Ariana was helpful, informative, and Most importantly not pushy . It was a Great experience

Ben, our sales rep, was very informative, helpful, but not pushy. He also got us the best deal possible.

Barbra was so helpful! I pretty much knew what I wanted but she really helped me customize my modular set to my every need. Excited to have it delivered next week 😊thanks Barbra

Very pleasant experience. Good service and reasonable prices.

Looking for couches today. Sue helped us out today. She was very helpful and non pressuring. Narrowed it down to 2 couches. Sue wanted to make sure we got, what we wanted. Went with the bigger one, payed for it and got home found out it was too big in every configuration we could do. So we picked our second option “cheaper price” . And sue helped us out with no problem and still made sure we got the best discount we could get out of it. She was very helpful, non pressuring, and caring of our kid we had with us. Definitely coming back to Sue if we need more furniture.

Great customer service. Greeted as we entered store and offered immediate help. We were given the space to walk through store and check out options. Once we made a selection it was a quick process. We're very happy with the ease and looking forward to receiving our furniture. Rama was great sales associate to work with.

Very friendly and helpful staff, and the price was very reasonable. Thanks

Our sales rep Kevin, was amazing. He helped us pick the perfect bed! He made it such a memorable experience!

Today I came in to purchase a sofa I seen online , which was also in store Sales rep quoted me 1200 dollars over the actual price and told me it because of the insurance Had no knowledge of inventory or current holiday sale . This was not what I expected from a to brand like Ashley Furniture 😞

Faye took exceptional care of me when I was looking for a coffee table. With her expertise, I was able to find exactly what I wanted quickly and easily. Her knowledge of inventory and style were vital and I will definitely seek her out for assistance the next time I need to update my home.

I am happy with the sofa I bought at Ashley ( Long Beach) . Their staffs are friendly and nice . Estella is the one to hep me . The quality is very good and they are on time for delivery as they are promised.They are not push you for anything. I am highly recommend this place if you want to buy a good furniture. Remember you will pay for what you are going to get .

I am very happy with the sofa I bought at Ashley ( Long Beach ) . Their staff are very friendly and nice.They don’t push you . The quality is very good . The delivery is on time as they are promised.I am highly recommend if you want to buy the furniture with high quality.

Zahra was absolutely fantastic and helped me with all my questions and was very knowledgeable. I highly recommend going just to have her help you.

UPDATE 06.22.25. After working with their customer service team via emails and phone calls I'm please that they have resolved my issue. So I'm updating my review to 4 stars. Although it took some time, they finally made it right for me. So if you do have an issue with them, I would suggest you bring it up and make a fuss and they will work with you. Oh and helps that you write reviews. My previous review is below: Sales people are friendly but only because they want to get the commission. Prices seem very high. And big WARNING: THEY DO NOT TAKE ANY RETURNS if you purchase in store. I would still look around and compare prices but DO NOT BUY because they do not take returns.

Been a good experience with Gio.

I ordered a dresser and chair from Ashley Furniture with confirmed weekend delivery. On the morning of delivery, I was told the dresser was out of stock — with no prior notice — and they couldn’t give me a new delivery date. I’m pregnant and only available on weekends, so now I’m delayed another week just days before my due date. Customer service opened a case but offered no real resolution, so I went to the store in person. The manager was dismissive and unhelpful. I asked to have the delivery fee waived for the inconvenience. After pushing for some kind of compensation, I was eventually given a $100 credit and a new weekend delivery date — but it’s still a major inconvenience. I had to ask multiple times just to get a confirmation email. While I was there, another customer was dealing with a similar issue. She wasn’t offered anything and was told her delivery wouldn’t come until June. Clearly, this company is having serious fulfillment and customer service problems. I’ve emailed corporate and am waiting on a response. This experience has been frustrating, unprofessional, and unnecessarily stressful. I won’t be shopping here again.

I truly enjoy going to Ashley’s Furniture store looking for items to stage my home. I get the best customer service each time I have gone to purchase different merchandise.

One of the worst experiences! The associate at the store is absolutely incompetent and unprofessional. We purchased a bed and wanted it delivered and assembled. She said that would not be a problem and set up a delivery date. We paid the extra cost for set and delivery. When the delivery came, the delivery associates just dropped off the boxes and proceeded to leave. I stopped and showed them the receipt stating that I paid for assembly. The delivery person said, this bed doesn't qualify for professional assembly. It's "Customer Assembly" only. No where in the conversation at the store did she mention that this is customer assembly only. I called the associate and she told me that she called my wife to let us know that this item doesn't qualify for assembly. My wife's number or contact information was never submitted to Ashley's so there was no call from her or the store to my wife. The associate then said she is driving at the moment and she would get into an accident if she continues the conversation. Meanwhile the drivers took the bed back on the truck and drove away as I refused to take delivery without set up. When we called customer service and the store, they would just abruptly hang up when I explained my frustrations. I was told the transaction would be fully refunded as they do not have he option to assemble this item. Either they refund delivery and I need to assemble myself or I can get a full refund were my only choices. Horrible experience. Will never trust Ashley Furniture again. The rude attitude and horrible customer service is not worth it. Also upon further research, the same exact bed was available for cheaper at other online retailers.

Kevin did a great job and made it very pleasurable experience. I would recommend him to any friend or family member.

All of the salesman in the store were not pushy, but they were very attentive to all the shoppers. Alladin was very helpful with information that was useful for us.

Zitsi. Was very courteous and knowledgeable. IWe had a very pleasant experience shopping with him. I do plan to come back and shop for more furniture later here at Ashley’s.

Very bad experience with the sale man name Robert I don’t recommend Ashley is a bad store in Long Beach town center

Very pleasant shopping experience with Sue.

Love ashley store Long Beach, been shopping most of my furniture in their store. I was glad to be assisted by lovely Zarah she was very patient with me when i told her I’m choosing the right dining table and chairs for my modern look dining area. On top of it i never regret getting the tempur pedic mattress, best decision since i had back problems. Zarah and Ashley team gave me the best deals and promos. I can’t wait to shop again for my next sofas and other furniture. Thank you Zarah!! You’re the best. I really recommend Zarah, look for her so you wont miss all the good deals.

Salesperson was very helpful

Excellent service by Kevin.

Great service and attention

Salesperson, overcharged with shipping and unnecessary assembly. Also didn’t mention that the online prices were cheaper, I feel a bit ripped off.

Awesome shopping experience with Ben Lopez at this location! Ask for him and he will help you out. Very kind and awesome salesman. Thanks Ben for making everything go smoothly

Sue was amazing she went above and beyond to help make our purchases easy she was very informational and the manager on duty came out to shake my hand

Good experience over all. Got a great deal on a pair of couches with coffee and end tables for $900 bucks! Sales rep was easy to work with, she was nice and very helpful.

Beautiful furniture at Ashley’s 😇 I found I cute thin night stand that was perfect and fit perfectly within the little space needed, and the sales guy was so welcoming and friendly👍🏼😇🌸 I will definitely be going back again one day in the near future 😇

Sylvia has been working with me for several weeks and has been very patient as I measure products in my home. It was a pleasure to purchase my new sofa with her outstanding customer service!

Faye your sales rep was attentive patient and desirous to work with me.

Kevin the gentleman we worked with was extremely knowledgeable and patient. I had plans to go to 2 more places that day but thanks to Kevin, I made my purchase within n an hour!!! Great service!!

Our sales person Zoe was great. Will definitely work with her again. 5 Stars!

got a good deal on a Chair. should check Ashley before Bob's

Very friendly sales team. Michael was great and help us decide on the our best options.

The sales person who waited on us was very helpful and not pushing

Very informative, patient and knowledgeable

The seller,Sue was very bad at her job! She wanted to sell us the most expensive mattress right away without taking into consideration or asking how much did we want to spend.she didn't know much about what mattresses they had. She made my girlfriend feel anxious and I really considered leaving without buying. Sue needs a lot of training.I don't think I will go back to this store in the future.

Ashley's has a very good selection of furniture, and wonderful service.

Andrea was thee best! She showed us all of the couches and was super patient and thorough with us. Plus we got a great deal! We’ll definitely be back 😎

Excellent service

Very pleasant experience without high pressure sales pitch. I expect to do additional business with these folks. Many thanks to Patty Lopez our sales representative.

Great experience, it was our first shopping at Ashley’s furniture and we loved it. The associate that helped us was wonderful and attentive to what we were looking for.

Great customer service. Very friendly staff, I buy all my furniture from there.

Love it

We appreciate all the help from Sue at the Long Beach Ashley’s…🤗 Thank you Sue!!

Great value, helpful staff. We love our new bed!

Sales representative and designer Kevin Johnson was amazing. Are mission was to furnish a studio apartment and we came in with no ideas. Kevin spent several hours with us and we left with a beautifully appointed apartment. He was so kind and thoughtful and PATIENT. Very creative and knowledgeable guy. Thanks Kevin. Photos to come.

First most the sells man charge me for delivery and installation and never inform me second the delivery said 11:30 to 12:30pm and it’s 1:00pm and hasn’t arrived . Horrible ! I tried to even contact the store and it’s even hard to even get ahold of them . Go to living spaces and buy your furniture there . They are accurate on their timing and also don’t sell you things you didn’t agree to .

Great customer service. Delivery was quick and assembly was fast.

Though our salesperson, Kyle , was a new employee; he very helpful. He was polite, efficient and friendly

Ariana gave us excellent service ! Friendly and very helpful we made 3 purchases

We can to shop for some furniture and Ati was such good help. She guided us and answered all our questions accordingly. It was a great experience.

It was such a great experience. Ati was quick to assist me and my husband. We felt comfortable asking her questions and guided us through the whole process.

Marcelo, customer service was top notch. I will continue to shop with .

The gentleman was very courteous and helped me out and told me that there was a sale today and figured everything out for me and so I purchased it

Great sales customer but horrible product delivery and warranty policy’s in place. From the store level management to corporate management this company is only concerns about monthly sales.

The lack of communication dishonesty told me that I could get my furniture sooner didn’t inform me that there was a hold or back up order if you need furniture ASAP this isn’t the place to go

Came in looking for a new dresser, left loving a new mattress and dresser with the help of Stella Peralta, she explained it so easily and help us break it down step by step to us that we just had to buy today! Honestly the best sale rep we ever met

Alex was very helpful. I didn't felt rushed on making a purchase. He was soo friendly and funny.

Not good not service

Adrian Soria was very helpful and very understanding of what I was looking for he was very helpful and easy to make the purchase over the phone.

So far I don’t think I’ll ever make another purchase with Ashley’s furniture. Got my furniture it was broken had to wait almost a week for someone to come out to look and say it’s broken. After already sending videos and photos of the issues. Now being told since they took so long they sold out and oh sorry our delivery is booked Tilly he 1st ! Worst customer service ever !

Great customer service! Quick , efficient and friendly!

Friendly and professional. Very informative and helpful in all phases Outstanding Decor selection. Perfection at its finest. My entire home is dressed by Ashley.. Thanks to Long Beach Ashley Store.

Very friendly na knowledgeable Joaquin (salesman) I would definitely recommend Ashley’s Furniture

Quick and efficient service. Thank you Robert

We were greeted as soon as we walked in and were informed of the current sales. I liked that we were able to browse freely and when we needed assistance it was readily available. Joaquin made the whole process quick and easy. The customer service was excellent. Thank You for a great shopping experience 😊

It was so easy! The help was exceptional! Thank you.

Worst bathroom

Went in to look for a couch, found the perfect one and then some! Thanks Kyle!!!

Thank you, Kevin, for your outstanding service in the Ashley Long Beach store!

Great experience! Didn’t feel any pressure from the sales team. Joaquin was very helpful and professional. Thank you for your service. Rich

Sue was outstanding in going over all the options that suit our needs. Understood what’s our requirement and helped us to make our decision.

Perfect service and selection. Found just what we needed. Love the sofa, so comfy. Thank you to Patty for her awesome help!

Stella was a great , she has the greatest customer service, she was patient at I choose my sofas

OMG… This place has excellent service! Samantha and Michael were so professional and helped me purchase exactly what I was looking for and more!! Best decision I have made was to buy a tempurpedic mattress! I absolutely can’t wait for it to get here!! Thank you soooo much Michael for explaining all the amazing features that my mattress has! I love it!!!

Ben was an amazing sales representative. Very very helpful and not too pushy. Also made sure we walked out of the door with the very best option for our home and price point.

Kevin and Lashae at the Long Beach location were very helpful when it came to picking the best mattress for my husband and I. They listened to our needs and had us try several different mattresses. We are very happy with our purchase! Thank you!

Easy to browse. Nice help.

Rafi was excellent in serving my needs in an efficient and understanding way. My experience has been so good, I will refer all my friends and family to Ashley’s.

Employee Stella Peralta was Very helpful to my wife and myself in acquiring the items we needed to replace since we were misplaced by the eat fires. We are still waiting for our items and will most likely return to Ashley. But overall, the experience was amazing

Mr Ben Lopez was awesome we will be back thank you

🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I have to give a HUGE shoutout to Ming, the floor manager at Ashley Furniture in Long Beach! 👏🏽 From the moment we stepped in, he was incredibly friendly, knowledgeable, and truly cared about making sure we had the best shopping experience. 🙌🏽 Not only did Ming go above and beyond to help us, but the entire Ashley Furniture team in Long Beach was just as welcoming and helpful! 🏡✨ Their customer service is next level, and because of them, this store has officially won my loyalty. 💯 My family and future generations will definitely be coming back for all of our furniture needs! 🛋️🛏️ Highly recommend Ming and the entire team—they make shopping a breeze and treat you like family! Gracias, Ashley Furniture! 🌟👏🏽

🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I can’t say enough great things about our experience at Ashley Furniture in Long Beach! From the moment we walked in, we were greeted by Zahra, who made us feel welcome and taken care of. 🙌🏽 She helped us find the perfect dining table 🍽️—exactly what we were looking for! But the best part of the day? Finding an amazing bed for my mom. 🛏️ Watching her relax and almost fall asleep on the demo mattress was priceless! 🥹💙 We knew right then and there we had to take it home, and Zahra made it happen seamlessly. If you’re looking for top-notch service and a stress-free shopping experience, ask for Zahra! 💯 She’s the best, and we 100% recommend shopping here. Thank you, Ashley Furniture, for making our day extra special! 🌟✨

(Translated by Google) The worst furniture store, I don't recommend it at all. I bought a room and it didn't even last 6 months. I bought a warranty and when I called to make my complaint and have the warranty valid, they told me that it didn't cover my problem and they left it that way just to get money. They don't make the warranty valid, but if they sell it to you, it's a terrible furniture store. (Original) La peor mueblería para nada la recomiendo compre una sala y no duro ni 6 meses compre garantía y cuando hable para hacer mi queja y hacer válida la garantía me dijeron que no cubría mi problema y así me la dejaron únicamente para sacar dinero no te hacen válida la garantía pero si te la venden es una mueblería pésima.

Zahra was incredibly helpful showing us around the store and helped us pick out the perfect sectional and dining table. Very knowledgeable and made the shopping process as smooth as possible.

Delivery service is not that gd. My love seat been on back order for the pass 3 weeks. I don't get how this just happening for one item. I'm really pissed off about this. Especially my parents are. Customer really sucks at the warehouse house. They said my item was pose be in warehouse last Friday January 31. I guess not

Delivery of new sofa was scheduled for 2/04. Was not notified, until the day of, that the delivery date has been rescheduled for 2/07. Had my old sofa removed the night before, 2/03, and now I’m just hearing this. Not a good way to run a business. Will be cancelling my order and move onto another furniture store.

Wow, walked in and got help right away from Kevin. He helped me find what I was looking for, gave me options and I was out within 30 minutes, most of which was spent looking. Thanks!

I went into the store with a picture of what I wanted, but it was over my budget. I was helped by Ben and he gave me an option of a chest. It was at my budget but after taxes and warranty I spent more than I wanted to. But I love the chest. It’s a great size and I’m actually considering buying another one.

Marcelo was great. Got exactly what I needed

Zara was an amazing host, she helped us put our vision together for our living room. We walked in skeptical, and left excited. Zara deserves a raise/promotion! She has an ability to translate our vision to life.

Very good service and polite

Salesman Rafi was very patient in helping us find the perfect recliner for my dad. The chair had to meet a lot of criteria and Rafi offered many selections until my dad chose the right one for himself. Rafi had a great attitude and we got a great deal.

Very attentive salesman. Lots of selections

Great place to get some thinking done

We drove to the showroom store because our local store didn't have the table we saw on line and we wanted to actually see it before buying. The showroom is fabulous and our sales person, Zahra was wonderful. She had the table but found the same one in another finish that we loved even better. She had everything done and we were out the door in thirty minutes. The table will be here Tuesday! THANK YOU!!

So expensive late and worse delivery i have experienced in my whole life made me lot disappointed

The salesman was very helpful with us

Very friendly sales team, smooth transaction, and highly recommended to others.

Excellent and friendly customer service 😊. Thanks

Ashley's furniture store is my #1 place I buy all my furniture. I bought couches over 10 years ago and they were still holding up from the recliners to the motors and even the top tier leather, so I returned to Ashley's furniture for the best product. Samantha Pacheco was top notch with my customer experience , with zero pressure sales. Samantha Pacheco spent a lot of time with me and my wife making sure we would choose the furniture we wanted, she took us trough the whole floor and even in the discount room of furniture. I bought a beautiful couch recliner with heat and massager built into the couch with headrest recliner and led lights with wireless phone charger and USB with top tier leather. We purchased a coffee table and a dresser, the dresser has stainless steel roller bearing slides so you don't need to worry about over loading the drawers these are life time slides. The massager in the couch is so amazing. Thank you Samantha Pacheco for excellent customer service and excellent pricing. I went to the long Beach town center location for Ashley's furniture, I would definitely request for her Samantha she made sure we bought the furniture we wanted. We also went next door to the competitors store and the furniture was not built to last and more expensive. Thank you Ashley's furniture and thank you Samantha we will be coming back for are dining table soon. I added the photos of this amazing couch unbelievable perfect build . The dresser and coffee table are beautiful. I forgot to mention the center couch seat folds down with two more cup holders and adjustable reading lights and arm rests fold up , they are top lids to compartments to store your remotes.

Our home was lost in the fire and the staff here were very kind and helpful in furnishing the new home

(Translated by Google) I bought a mattress and they were going to replace it and now they don't give me a response, the mattress is all out of shape, not even a month of use and now I call and they don't answer me but if the payments are punctual in getting them and they lie by saying that they sent me an email, it's a lie, no. I received nothing and it's not fair because I left the hospital and I couldn't be comfortable even in my own home 😢 and now my husband and I are at the chiropractor due to the constant pain in my back due to the discomfort of the mattress They made a hole and they sent a technician to measure it and if it was bad I had to go to the store to change it for another one and I don't have any answer and they don't answer the phone (Original) Compre un colchón me iban a cambiar y ahora no me dan respuesta el colchón todo desforme ni un mes de uso y ahora llamo y no me responden pero si los pagos son puntuales en sacarlos y mienten en decir que me mandaron un correo electrónico es mentira no recibi nada y no es justo porque sali del hospital y no pude estar comodo ni en mi propia casa 😢 y ahora mi espso y yo estamos en el quiropráctico por el dolor constante de la espalda por la incomodad del colchón que se hace un hueco y mandaron un técnico a medirlo y si estaba mal segun tenia que ir a la tienda a cambiarlo por otro y no temgo respuesta alguna y no contestan el teléfono

My family and I went to purchase a bedroom set and mattress for my mother. Zahra took the time to show us our options and really helped my mom choose her dream bedroom set. I appreciate Zahra’s expertise and thoughtfulness. She also gave us an exceptional deal! Ask for Zahra when you go this location if you’re looking for exceptional help and for assistance that will go above and beyond.

Every piece of furniture in my place is from Ashley. Patricia helped this time and she was perfect…nearby when I had questions but not hovering.

Very nice experience. Knowledgeable person and helpful.

Great customer support. The shipment was not delivered on time for some error, as soon as we told the store manager that, he coordinated delivery the second day, and get approval for a gift as well. I am very satisfied with their service.

The experience in the store was great. Evan showed me a lot of options for couches and eventually helped me to choose the best couch. It was a quick and easy process

Alondra was very patient and knowledgeable. She helped me pick out a whole new living room set and dining area! I liked how she didn’t pressure me and spent time with me to find the right furniture!

(Translated by Google) Very good attention and very happy with our purchase from the seller (Original) Una muy buena atención y muy feliz de nuestra compra por parte del vendedor

Great service We have a great experience with Adolfo .

Adolfo was great to work with. He was attentive and ready to answer our questions. Left happy with our purchase!

He a nicw a guy ti sale help us really good

Was able to shop at my pace and when I made my choice Rafi was right there to assist me.

Seems like good quality for the price. Two week delivery was longer than expected. Lots of sales people, but not pushy.

As soon as we walked in we were greeted by the friendly staff. The associate asked what we were searching for, and showed us our options. We made the selection and purchased our new sofa bed.. all in about 30 minutes.

They helped us with our purchase and the delivery was great. No problem here

Just got a beautiful new sofa at Ashley for an incredible deal. Thank you to Adolfo who patiently assisted us, answered all our questions, and guided us to the sofa of our dreams!

Adolfo was very professional, very nice. He was also very patient and understanding.

Excellent service from Adolfo, great costumer service and explanation. Thank you!

How unfortunate that I can't get hardware replaced because it is not covered by insurance, within the year my hardware started coming apart, they said they would send new hardware but never got anything. Now insurance says this is not covered, I should have known better! Don' t get insurance, like everything else you will get the run around.

Definitely would not recommend buying from Ashley's.

The seller Adolfo was very helpful and patient with my family and I. We knew we wanted to upgrade our dining table set and get a matching dining server to put our tv on top of. Adolfo was very helpful and answered all of our questions and took us throughout the store so we could see and try out all the tables. I would recommend coming here for your furniture and ask for Adolfo.

Ashley's is usually pretty pricey, but I found THE perfect recliner and Juaquin was very helpful in facilitating our contract for purchase!

Excellent customer service from Patty Lopez and her Manager Anthony. Thank you for making our buying experience the best !!

Very good service from Patty, Lopez. Also the manager Antony was very helpful on putting a great deal for me and my family,really enjoyed the experience here it was great 👍.

The only reason I’m giving one star review is because of Rafael who was the person helping us and he did an amazing job at selling. However, I would give this store and Ashley as a whole, a bad review and negative stars due to their lack of professionalism and their lack of communication once someone has purchased an item. It has been over a month and I have not yet received any of my furniture. I called the store And no one could seem to help. The customer service line are no use as they don’t seem to help as they only reroute you to another person who is less knowledgeable of what it is that you’re inquiring. It has been now a month and I have gotten a bill for nothing that I have received yet. It is starting to say that I have gone into this new year and into the holidays with no furniture, but a bill.

Very good experience with Sue, all questions answered and she took a lot of extra time dealing with us. We actually left with more than we went for! Sue also took my "bargaining" like a champ. We will be back when it's time for more new furniture.

Great people it was fun shopping

Came in to buy a new kitchen table and the sales person named Adolfo made the transaction super easy and fast. He was very knowledgeable and answered every question and concerned we had before making my purchase. He was able to work with us on the budget we had in mind to help us find an amazing new dining set.

The salesman wa kind and courteous.

Do not recommend purchasing your furniture here. Unreliable and will lie about what they have available to simply make the sale. We purchased couches waaay in advance due to having family visiting from out of the US. Took time off from work to make sure we were home to receive the couches (almost a month after we purchased) all for them to call us 1 day before our delivery date to let us know they were punching back our delivery date until AFTER the new year. At this point, they’ve pushed back the delivery date TWICE without any reassurance of when our paid couches will actually arrive. Do not recommend trusting them if you value transparency and trustworthy customer service.

(Translated by Google) I will never buy again in that store, they sell pure garbage and they sell it at a very high price. I bought a bedroom and they charged me $400 for delivery. I didn't want to pay them. I preferred to go pick it up at the warehouse. What was my surprise when I opened the boxes to see Assembling it came all broken, they were not responsible because I did not pay to build it and I was left with the garbage in my house, they are fruitful (Original) Jamas vuelvo a comprar en Esa tienda ellos venden pura basura y la venden muy cara yo compre una recamara y me cobraban $400 dls por el delivery yo no los quise pagar preferi ir a recojerla ala bodega cual fue mi sorpresa que cuando la abri las cajas para armarla venia toda quebrada no hicieron responsables porque no pague por yevarla y me quede con la basura en mi casa son unos frudulentos

"I’m very disappointed because I still haven’t received the refund for the sofa I paid for and canceled during the same visit to the store. I ended up buying another sectional set instead. I’ve called twice over the past 10 days, and I still haven’t gotten my money back. Second, I was told that one part of the sectional would arrive at the end of December and the other on January 7. I specifically requested that both parts arrive together on January 7, but when I followed up, I found out that one part will arrive on January 7 and the other not until January 19. No one informed me of this, which is very frustrating. While Ivan was very helpful and friendly during the purchase, everything that happened afterward has left me regretting my choice to go with Ashley. I won’t repeat this experience

Worked with Sale Rep Rafi Exum. He was excellent. Help me through my decision and was very patient. Would definitely work with him again. A whole ago I purchased my living room, dining room and 2 bedroom sets. Very good quality. That’s why i came back and will return while i need anymore furniture.

Fast service in ordering lamp and they honored my Veteran's discount. In and out in around 10 mins.

Adolfo was very helpful with helping me out choose the best options that fit my needs. I would 100% recommend him to anyone who is looking to buy new furniture!

Fast and friendly

Great experience the sales team really professional. The only reason I didn't give the store a 5 stars was that I had signed up for ur txt messages and received a $50 coupon and u guys didn't validate online or at the store

Great Joaquin was amazing Was very easy working with.

From the moment my girlfriend, my self and Mango our Jack Russel stepped into the store, Kevin greeted us with a smile and gave us a tour and asked us what were we looking for. We told him what we wanted for a couch (size and style) and within a couple of minutes Kevin found for us exactly what we were looking for in our new couch. His vast knowledge and friendly service was greatly appreciated, but not only Kevin was polite and friendly. The whole team stopped by to greet us and pet our dog. Definitely will be returning for our next furniture purchase.

Sue was great. She presented a package i couldn't pass up. She was very knowledgeable about the product which I truly appreciated. Would definitely buy from her again.

Adrian was very helpful and attentive. The store was nicely laid out and had many choices. Thank you!

Great experience working with Adrian. Very reassuring and knowledgeable down the the smallest detail.

Adolfo has great customer service skills very helpful great shopping experience

Adolfo, very helpful and respectful person !

They have a great customer service 😁

Marcelo was straight to the point & very helpful

Good seller

I Came here after my brother recommended it and was lucky enough to have Zahra help us find a couch for my apartment. Zahra not only took the time to review potential options thoroughly but also made it such a pleasant experience. Highly recommend !

Adolfo did a great job helping us with our purchase! Very patient and thorough with the process and great deals!

Our shopping experience was great. We were able to find the perfect sectional, and received very generous discount during their Black Friday deal. Zahra and Cris were great. They were able to get us earlier delivery as well. Will definitely shop here again.

Great selection of home furnishings. I was really impressed with the quality of the furniture with a flexible price range for a variety of budgets. Samantha our sales agent was great in answering all our questions and helping us get a beautiful dining set.

The person who helped us, Joaquin, was great! It was low pressure. He was very informative. When we decided on a couch, the sale was quick and easy! He even got us more of a discount than we were planning for!

Amazing customer service and easy purchase

Customer Servive was outstanding, my sales person was knowledgeable and show me what was available. She explained everything. I am very satified with my purchase.

My husband and I went to the Long Beach Town Centre Ashley’s and were helped first by Joaquin and then in mattresses by Kevin. They were both knowledgeable and friendly—not pushy. We left there after purchasing a new king size adjustable mattress set, got some free sheets and pillows, and free delivery as well as an internet price match. They were both GREAT. We’ll be back Morgan and Fran

Adrian S. Provided us with such a high level of service that we will recommend him to friends and family. His level of professionalism and business like empathy, along with his knowledge of product, made the buying experience go very smoothly. Ashley Store is lucky to have someone of Adrian's caliber

Stella helped us purchase our sofa , she is very good at what she does . We were sold immediately. She’s the best

I had excellent customer service from Rafael Morales.. made our shopping very pleasant:)

Stella Peralta was so helpful and personable. We are in love with our new couch and will definitely come back for the rest of our furniture. Ask for Stella! She’s great!

Great customer service . Listens to the clients needs and patient with care in choosing the furniture selection.

He was good and courteous. Though it was free delivery and assembly if I had purchased insurance..but to my surprise I was charged $ 100/- for primeium deliver. I realized when I went home.

Marcello took excellent care of us. He found the dining room we were interested in , got us a good price and made it all so easy. Thank you! Carol and Jeff Ehrke

Zahra was amazing !!! She helped my Fiance and I find exactly what we wanted !!! It was quick and easy and I feel very confident about my purchase !! Thank You !!

Very helpful and friendly staff, they were patient with my shopping process and answered all my questions, thanks to Alondra and the other staff for a great shopping experience.

The associates Marcelo and Ben were friendly and very professional. Helped me and my wife with our needs.

Mr. Adolfo Gutierrez took his time to show us lot of choices on the furniture piece that we were looking for. He worked with us ok obtaining the best price and what we were looking for. Thank you very much.

(Translated by Google) Very good attention. (Original) Muy buena atencion.

The sales associate and manager i worked with were so awesome and got me exactly what I wanted at the price I could afford. I definitely recommend this place.

Sara was excellent we will comeback soon

Great service. Great selection

(Translated by Google) Stella is the kindest person I have ever met. I help them very well. Spectacular!!! (Original) Stella es la mas amable que eh conocido. Los ayudo muy bien. Espectacular!!!

Stella was fantastic! She was extremely helpful and very knowledgeable, overall pleasant and friendly. You can really tell that she enjoys helping people find exactly what they need. This particular Ashley’s store will be my first stop for furniture needs from now on because I had such a wonderful experience provided by Stella!

Stella was so great and helpful, she was very insightful and answered all of our questions. I ended up getting a sleeper sofa with her help. 🖤

Great customer service See Shaun store manager And Adolfo sales rep

Stella was a great help good customer service gave us a great deal! Will definitely be returning!

I recommend Stella if you ever come here ! She was very knowledgeable about her mattresses ,nice, and hooked us up with our bed frame and dresser ! (Doesn’t pushes you to just buy anything)

The salesman Adolfo was very very Helpful to us showed us different sofas in blue that we were looking for. Happy with our purchase.

Kevin was great. He educated us about the mattress buying process and helped us make a good choice

Ben Lopez was very helpful!

Horrible experience, Chris has the worse customer service . He thinks he is the mager and will not help

Ben was very helpful. Got a great deal and everyone was very helpful and respectful

(Translated by Google) Adolf a very good person, very kind and super attentive, thank you (Original) Adolf una muy buena persona muy amable y super atento gracias

Great service at Ashley Furniture! We were immediately greeted by Alex Gonzalez who helped us pick our bedroom dresser and nightstand. Additionally, I had questions about a couch we would be wanting to purchase in the future and Alex answered all our questions. He gave his card to us so when we are ready to purchase our couch, we will be asking for him to help us. Thank you Alex for your great customer service!

I have purchased furniture from Ashley Home Stores for years and I’m never disappointed. The quality is outstanding and the sales reps, delivery, and customer support are wonderful.

Stella in Long Beach made ordering our new furniture so easy

Patty Lopez was super helpful! My husband and I went in looking for a bed frame, we explained to her what we were looking for and she immediately guided us to our now new bed frame. She was so kind and gave us the best advice ever. If you are looking for a kind patient person definitely go in looking for patty!

Zahra was very professional and knowledgeable. Thank you!

Greetings Ashley Furniture, Mr Bill Hu, was exceptional in his customer service personal skills. Thank you, Mr.Bill Hu Respectfully; Anthony D Jackson 🏆🙏🤗 Shalom Shalom..🗽🙏🌉

Evan was very friendly and helpful.

Rafi was awesome. He gave us space so we felt comfortable and not pressured.

Great shopping experience. All questions were answered and buying was super easy.

Had what I needed and Bill was incredibly helpful!!

My salesman was Evan Rodriguez, he was very nice, professional & patient with me. Showed me choices, & also mentioned matress sale. Great salesman I bought a sectional sofa. Thank you Evan

Sue helped us out, and provided great service. We came in with a rough idea of what we were looking for in a new couch. She showed us plenty of different options that fit the criteria we gave. We ended up purchasing the Flynndale sectional sofa. Once we decided on a sofa the buying process only took about 10 minutes including set up of delivery.

Bill was helpful and patient with helping us with picking out of furniture. Thank you Bill!

Adolfo & Michael were very helpful in finding leather couch that suits our needs. We were shown all available options & given a clear explanation of the quality differences between the various models. We were even given a better deal from the ongoing holiday sale.

Bill Hu helped me and was patient to explain about the discounts. Great service

Great experience with Adolfo as our Sales Rep. He was professional and patience as we explored the store looking for our perfect couch. Once selected, we decided on purchasing a new dining room set. Again, he made sure we found the one the best fit for our need and want. Overall 5-star experience.

Today we went to Ashley's Furniture and we had Ben help us. He was so amazing, fast, and efficient! I would definitely recommend coming to Ashley's and having Ben Lopez help!

Samantha Pacheco was awesome. Knowledgeable and friendly!

Had the pleasure of working with Sue today and she was extremely helpful and knowledgeable about the products. I had spoken with her over the phone before coming into the store and once we had arrived she was prepared to show me the exact products I was interested in, which I really appreciated. We did not feel rushed or pressured into purchasing anything we were not interested in. We will definitely reach out to her again when we are ready for more furniture.

Zahra was extremely welcoming and helpful. She made me feel welcoming and had answers for everything I needed. I would definitely recommend coming and having her assist you.

Bill was great! Everyone was very helpful with no typical salesman pressure.

Come on.into Ashley's Furniture and ask.for Rafeal and / or Rafi. They were a great help in finding the perfect Couch for me. The showroom is absolutely beautiful with lots to choose from.

For all our furniture purchases we reach out to Zahra, she is so friendly and knowledgeable of the furniture they carry. She always has a smile to great you and is so pleasant to speak too. Recommend to visit the LB Ashley for a great experience.

Stella was amazing!!! We went in telling her exactly what we were looking for and she went above and beyond! They were already offering Black Friday deals and she made sure we got as much off the price as possible. Thank you Stella for providing excellent customer service we will definitely be coming back!

Ordered furniture and paid in full month ago and furniture still not here. Return stuff which are defective will take forever to replace even though it is there mistakes.

Extremely helpful sales person (Michael) and his manager. Our purchase experience went through smoothly. I only wish if they would have a way by which they can take measurements at home before recommending the right furniture configuration (e.g. sectional modular sofa sets). Overall, a great experience!

Great customer service and products you would only find at Ashley furniture sotores. The craftsman ship on items are superior.

Great services and awesome staff

Great customer service!

(Translated by Google) Thank God well, although they didn't give me much credit, Adrian's customer service was very good and attentive, and with the product one was good and the other bad but they are about to come to my house to resolve it, let's hope everything turns out well (Original) Gracias a Dios bien, aunque no me dieron mucho crédito , en el servicio al cliente Adrian muy bien y atento , y con el producto uno bueno y el otro mal pero están por venir a mi casa para resolverlo esperemos qué todo salga bien

The day I walked in I was immediately approached by a wonderful young lady named Samantha. She helped me very quickly. She was very efficient and straight to the point. We also had great laughs and a wonderful talk. I received my five drawer dresser that I ordered very quickly and I love it, I also bought previously to purchasing the five drawer dresser, which was the ashley Furniture Neillsville set. I have the queen bed headboard and frame the six drawer dresser and nightstands white wash I love it and everyone that comes to my home. Loves it as well thank you Ashley furniture

The attendant didn't want assist me with getting the item i wanted and researched online for my small space. She keep showing me other options far too large and didn't want to tell me the option I wanted wouldn't be delivered until December. She was just trying to sell whatever was on the floor.

Sales person was very efficient and provided very good service. We liked the furniture and bought it.

Unique and luxurious

Our experience was so fast and seamless! Ben Lopez helped us out, great service! We’re very happy with our experience!

Did not have a good experience, called into the store, was told i had to come in to place my online order since the item was not in stock, did not get a the matched price i wanted even though other websites are getting the items directly from Ashleys Furniture which made no sense, was told nothing was backordered and that it would get to me quickly, and that was definitely not the case. Ended up cancelling the order due to false information. When walking into the store, asked for the person who helped me over the phone, everyone in the front were just talking and did not want to assist me, had to force someone to ring me up and they just told me to wait. Horrible service

Ariana was great , thank you

The team was great!..

I was very pleased with the complete process of buying a new living room set. The staff was welcoming, friendly & very helpful. The many different styles & fabric types was impressive & the delivery process was spot on. I really don't think there's any room for improvement. I would highly recommend "Ashley Furniture" for helping you upgrade your new living space with beautiful furniture...... Thank you, Kevin C.

Zahra was very helpful and informative in picking a mattress and sofa!

The reps were helpful and knowledgeable of their products.

Very pleasant repair man. Getting service took over 2 weeks or more.

I purchased a dining table and floor mat took them more than a month to deliver it when I received my order it was wrong got my mat but no table according to them I did not confirm in which I did various times when I got my table I called to check on my payment happened to be it was not the arrangement on my contract I definitely will not come back to this store very poor customer service in whole store

Picked out a great dining room set today. Thanks Sue, you were super helpful!

Joaquin was very helpful with our purchase. We never felt pressured in deciding and answered all our questions. Highly recommend him.

Zara is amazing

Ben Lopez sold me my furniture. Thanks

Worse experience ever

Ben Lopez best sales person

Excellent service

Zaira is amazing, really helpful. Will come back with her.

(Translated by Google) Ben López helped us very happy (Original) Ben López nos ayudó muy contentos

The store was clean and well presented. The staff was helpful and very professional!

Bill made it happen for me and my family!!. I had previously been at the HB location and they just couldn’t make it work within my budget . I showed Bill the exact sectional I wanted and told him my budget and he had me out of there in 30 minutes. He did what the lady at HB wasn’t willing to do for me and didn’t waste any time . If you’re looking for a quick and pleasant transaction look for Bill.

Great customer service. Very friendly and informative. Highly recommend Kevin to support you.

Kevin helped us out he was very helpful and patient with us. Thank you Kevin😊

Kevin helped us out he was very detailed and very helpful. Ask for him upon your arrival.

Ben Lopez was very helpful and great costumer service when it came to explaining prices and furniture quality .

Samantha was wonderful. Very friendly and patient. Answered all our questions. Didn't feel forceful. She allowed us to go over to Bob's furniture to check out the furniture before deciding. The furniture at Ashley is better quality. This is the 2nd time buying stuff for the house.. same thing happened.. checked out multiple stores and end up buying here. Can't go wrong with Ashley furniture. Ashley thank you for taking time to talk about each product so that we could make an informative decision. Felt good about the purchase because you didn't leave anything out.

Brand new couch was damaged when it was delivered. I was told I had 72 hours to inspect the couch, which I did, and reported the damage within the 72 hours, but Ashley would not replace the damaged couch section, only send a technician to fix it. When the technician and part came, not only did he not fix it right, he damaged a different part of the couch. Ashley's response? We'll send a technician out to fix what the previous technician messed up. So much for my brand new couch. Ashley is a fraudulent company and nobody should buy a couch from them. Buyer beware!

Ben lopez provided excellent customer service in addicting me to purchasing my new tempura mattress. Not only was his knowledge and expertise helpful, but also involving everyone on the team answered ALL my questions. I will come back in the future to purchase other pieces of furniture

Zahra is our sales rep and she is very helpful. Thank you

Came in for a new living room set, found amazing selection. Sales person Kevin was extremely helpful, allowing us to shop at our leisure and answering any questions.

My sales guy Kevin was very helpful and I was very satisfied with my experience I had today.

Zahra helped me in the store today and she was absolutely amazing! I really appreciate all the help. Thank you for making my shopping experience enjoyable!

Overwhelmed at first coming in the store. But with Kevin’s help it was much smoother. He is very knowledgeable and went above and beyond to ensure I meet all my furniture needs. Highly recommend him.

Want to say that Shopping for furniture this time around was the best experience. Our sales person was not only courteous and friendly but a complete professional in every way . Our sales person name is Samantha and we highly recommend her . She was clear in communication and was able to let us know all the features about the items we bought. We came back 3 times and she was friendly every single time. The Manager Charles was also a pleasure and very helpful . Overall best experience I had buying furniture .

Zahra was very helpful ,

Kevin was a great salesman very helpful and I was able to find exactly what I needed with his help

Very helpful, courteous, efficient, and friendly pleasant experience. ⭐️

Ben lopez good sales person

Samantha and Zahra provided exceptional service. Really helped guide us on making the right decision for both our furniture and mattress. They took the time to educate us and address any questions we had. We left feeling very excited about our purchase

Zahra was very helpful

We were helped by Evan; He was friendly, attentive, and helped us find exactly what we were looking for in furnishing our new home. Great experience, great customer service!

(Translated by Google) Good service, Adolfo Gutierrez helped us and explained everything to us clearly. all our doubts (Original) Buen servicio nos ayudo Adolfo Gutierrez y nos explico todo y claro todas nuestras dudas

Zahra has Excellent Customer Service Skills. Very knowledgeable in helping me to buy my Jayemyer Dinning Table and Chairs. Thank You!

Over the top amazing definitely was really really nice having Ben Lopez as our representative great listener and got us exact what we needed

Thank you so much for your time and patience Ben Lopez! We couldn’t be happier with our purchase and your customer service!

Zahra was great

(Translated by Google) Ben Lopez (Original) Ben lopez

Great person Adolfo was great got us a great deal I would recommend to everyone

Bill is a great SALES MAN!! Very patient and friendly!!!

Bill was amazing fantastic service!!!!

Double check your receipt because they don’t check calendars. Purchased a bed frame and asked what the delivery estimate would be. Was assured by “Alex” that it was 4-5 days. As we continued with the purchase, he specifically told me “it will be delivered Saturday”. I checked the receipt for the correct price and contact information. Unfortunately what Alex had neglected to have me double check was the delivery date- Saturday of next MONTH.

Fantastic service from Adolfo today! We cant wait for our furniture to be delivered.

Zahra was very nice and helpful I’m a very happy customer with my mattress purchace.

Zahra was very helpful. Can’t wait for my mattress to arrive. Thanks!

Zahra was amazing! She was very diligent with making sure I got the merchandise I wanted! I will be back to purchase more!

Very good customer service from Zahra…thank you for your assistance ✅

Zahra was very helpful

Ben Lopez is an awesome salesperson. Highly recommend

Kevin helped us pick out and order a sectional sofa for our new place.

This store sucks butty. I purchased a sofa and dinette set and it’s been nothing but hell from day 1. Damaged goods from day one. The sofa was switched out but the dinette set has been nothing but trash. I’ve had six scheduled appointments 2 in which were no shows which include the first initial delivery and they keep sending me a damaged set. The manager Ron finally agrees to take the charges off my account and come pick up the dinette set and he re we are nothing has been taken off my charge card and I still have the price of trash still sitting in my kitchen taking up space. Never again will I shop at Ashley furniture. It’s nothing but trash and it seems like the employees are worse than the furniture. So disgusted with the service and quality of the employees and the furniture

Zara was great! Amazing customer service!

Adolfo did a great job helping us find the perfect furniture! Great service. They had one error which was the delivery address was my mom's house and when they emailed the address to confirm it was the billing address which we my house. We happened to have a truck so they put it in our truck and we delivered it. In the end it all worked out very well.

The customer service in the store was great but delivery has been a nightmare. I have had a damaged couch delivered to me twice. In each case the leather sofa has had a cut through the leather. I have tried calling to talk to someone but I only get an automated system that routes me to a call service that cannot help. I can't reach the store. The furniture looks nice so we'll see if third time is the charm for delivery. Update: I received an undamaged couch on the 3rd delivery. It's comfortable and looks great.

Sue Ashley was the best!!!

Zahra was very helpful

Bought a bed today. Sales person Ben Lopez What an awesome experience I will be coming back just because of him. I saw a lot of things I liked. He will be my sales agent permanently. Good job Ashley’s, hiring a good employee like this. 10 star review if I could. =)

We had a really good salesman help us today.Ben Lopez Awesome customer service. Super informative and a great personality. He sold me an awesome bed. I will definitely be coming back for more things for my home. He’s going to be my permanent sales agent. Good job Ashley’s having him as an employee.

Aldofo is kind and efficient. Great experience

KEVIN..CASEY FARRELL

Zahra was amazing. Her service and professionalism were exquisite. Highly recommend her to anyone interested in purchasing furnitures.