Ashley HomeStore Long Beach, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
I'm in love with my New Living Room! I purchased a 14 piece living room set from Ashley's and not only did I get an amazing Deal I was able to take my time to shop in store after setting up an appointment to meet with Taji and the the amazing store manager Victor. I have never been happier with their Great customer service. The Deals and Delivery dates worked out perfectly for me. Thank you Ashley's HomeStore. My husband and I are super happy. We will definitely be back for a bedroom set and dinner table.
Very disappointed and expected better from “America’s best”. Our mattress was supposed to be delivered June 2nd, never got delivered. Spent over 2 hours trying to get in contact with someone. When they finally answer the phone I get told that I never confirmed delivery - after confirming on May 31st that delivery will take place. You guys are fast to take our money, but can’t deliver on your promise. I wouldn’t even give 1 star.
My husband and I just purchased a bedroom set from Ashley's Furniture. They were having an amazing sale. We had the pleasure of having Robert help us. He was amazing! I am so indecisive and he was so patient and answered all of my questions. He didn't make us feel pressured to make a purchase. He was not only kind he was also funny and had a great attitude. Thank you Robert for such a pleasant experience.
Bed quality and unresponsive staff. Never go back,and advice to my friends and family.
I wish I could give this store zero stars. The score is due to the unprofessional, rude, disreputable, entitled manager. He is condescending to his employees . We have spent over $20000 in furniture. We were looking to buy more items when the manager treated us like we had no class and we were poor. He was unwilling to negotiate after he suggested we took floor laps that have been touched by other customers. We asked if we could get some pillows as the laps are not sanitized. He said that it was our problem and they dont have the virus. Then he started and I quote, "Just because I'm kind, from the bottom of my heart I will give you 2 free pillows." He made it sound like he was the customer and I was the employee. Al hs employees arw afraid of him. Corporate should investigate him. If I was the owner I would definitely check this situation out.
Ordered a living room set and dining table for my mother. The delivery went well except they forgot the two chair stools that go with the table we purchased. The delivery people told us they would be bringing the chairs later that day or the following day. It's now been a few days. My mom and I have both called multiple times and sent several emails and have not heard back. The lady we did finally get a hold of did not seem willing to help and acted as if our request to get our chairs we paid for was not her problem. The furniture on the other hand is beautiful and nice quality. Just wish their customer service was the same.
We were helped by Nancy, she is a great employee. She's very professional and knows everything, she answered all our questions and made our shopping experience so easy. We recommend her.
This place just wastes your time. Go somewhere else if you can. Our initial visit went great, friendly sales representative helped us find a great mattress. The next day we go to pick up our mattress after being told the distrubution center would be open. The whole way there we cannot get ahold of anyone. We show up only to find out the distribution center is open Tuesday-Saturday. We call Ashley in Long Beach and they tell us oh well we can have it delivered Thursday. We just accept that because at this point I'm over it. We go the following day to use our gift cards the SUPERVISOR gave us to buy sheets and blankets only to find out that our gift cards cant be used on those. Oh and this is after waiting an HOUR to be helped even with setting up an appointment. This store really needs to get its information straight and stop giving fake promotions that they don't honor.
Brought a sofa from them on April 16th and they completely screwed up my bank account I will not buy a line from this company again
Bought a leather sofa, the derivery,setup staff are very professional. I'm going back.
Ask for Sal when you come in. He has made it easier to pick out the right furniture for my needs and budget without feeling pressured.
Poor customer service. I was extremely disappointed when I went back to pick up my daughters bunk bed. I understand when you buy the “floor model” you don’t get certain services, for example: delivery and set up, but when I returned to pick up the bed I had absolutely NO HELP loading my car and I’m seven months pregnant the workers seen me struggling and failed to help. Also it was like pulling teeth getting the instructions and when I finally got home and got ready to put the bed together IT WAS IN SPANISH ! I had to look on you tube for assistance. Honestly the level of basic human curtesy was at a all time low.
I came in to the Long Beach location unsure of what I wanted. The sales rep Taji provided excellent service and explained all the sales and promotions very clearly. She assisted us with a variety of options that fit our budget which made me leave the store very satisfied and excited. I definitely will be returning and recommending not just Ashley’s furniture to friends and family, but will recommend them to Taji for superb customer service. Thank you. Keep up the great work!!!
Patty Lopez was very helpful. Explained everything very well. Not pushy at all and very patient. I will definitely go back to her.
Taji was my sales person she was so attentive and helpful. Had a wonderful attitude. She wanted to make sure I got the lowest price possible even if they were having a 50% sale. Ask for her next time you go into the Long Beach office.