Ashley Store | Long Beach, CA 90808

Horrible experience, Chris has the worse customer service . He thinks he is the mager and will not help

Ben was very helpful. Got a great deal and everyone was very helpful and respectful

(Translated by Google) Adolf a very good person, very kind and super attentive, thank you (Original) Adolf una muy buena persona muy amable y super atento gracias

Great service at Ashley Furniture! We were immediately greeted by Alex Gonzalez who helped us pick our bedroom dresser and nightstand. Additionally, I had questions about a couch we would be wanting to purchase in the future and Alex answered all our questions. He gave his card to us so when we are ready to purchase our couch, we will be asking for him to help us. Thank you Alex for your great customer service!

I have purchased furniture from Ashley Home Stores for years and I’m never disappointed. The quality is outstanding and the sales reps, delivery, and customer support are wonderful.

Stella in Long Beach made ordering our new furniture so easy

Patty Lopez was super helpful! My husband and I went in looking for a bed frame, we explained to her what we were looking for and she immediately guided us to our now new bed frame. She was so kind and gave us the best advice ever. If you are looking for a kind patient person definitely go in looking for patty!

Zahra was very professional and knowledgeable. Thank you!

Greetings Ashley Furniture, Mr Bill Hu, was exceptional in his customer service personal skills. Thank you, Mr.Bill Hu Respectfully; Anthony D Jackson 🏆🙏🤗 Shalom Shalom..🗽🙏🌉

Evan was very friendly and helpful.

Rafi was awesome. He gave us space so we felt comfortable and not pressured.

Great shopping experience. All questions were answered and buying was super easy.

Had what I needed and Bill was incredibly helpful!!

My salesman was Evan Rodriguez, he was very nice, professional & patient with me. Showed me choices, & also mentioned matress sale. Great salesman I bought a sectional sofa. Thank you Evan

Sue helped us out, and provided great service. We came in with a rough idea of what we were looking for in a new couch. She showed us plenty of different options that fit the criteria we gave. We ended up purchasing the Flynndale sectional sofa. Once we decided on a sofa the buying process only took about 10 minutes including set up of delivery.

Bill was helpful and patient with helping us with picking out of furniture. Thank you Bill!

Adolfo & Michael were very helpful in finding leather couch that suits our needs. We were shown all available options & given a clear explanation of the quality differences between the various models. We were even given a better deal from the ongoing holiday sale.

Bill Hu helped me and was patient to explain about the discounts. Great service

Great experience with Adolfo as our Sales Rep. He was professional and patience as we explored the store looking for our perfect couch. Once selected, we decided on purchasing a new dining room set. Again, he made sure we found the one the best fit for our need and want. Overall 5-star experience.

Today we went to Ashley's Furniture and we had Ben help us. He was so amazing, fast, and efficient! I would definitely recommend coming to Ashley's and having Ben Lopez help!

Samantha Pacheco was awesome. Knowledgeable and friendly!

Had the pleasure of working with Sue today and she was extremely helpful and knowledgeable about the products. I had spoken with her over the phone before coming into the store and once we had arrived she was prepared to show me the exact products I was interested in, which I really appreciated. We did not feel rushed or pressured into purchasing anything we were not interested in. We will definitely reach out to her again when we are ready for more furniture.

Zahra was extremely welcoming and helpful. She made me feel welcoming and had answers for everything I needed. I would definitely recommend coming and having her assist you.

Bill was great! Everyone was very helpful with no typical salesman pressure.

Come on.into Ashley's Furniture and ask.for Rafeal and / or Rafi. They were a great help in finding the perfect Couch for me. The showroom is absolutely beautiful with lots to choose from.

For all our furniture purchases we reach out to Zahra, she is so friendly and knowledgeable of the furniture they carry. She always has a smile to great you and is so pleasant to speak too. Recommend to visit the LB Ashley for a great experience.

Stella was amazing!!! We went in telling her exactly what we were looking for and she went above and beyond! They were already offering Black Friday deals and she made sure we got as much off the price as possible. Thank you Stella for providing excellent customer service we will definitely be coming back!

Ordered furniture and paid in full month ago and furniture still not here. Return stuff which are defective will take forever to replace even though it is there mistakes.

Extremely helpful sales person (Michael) and his manager. Our purchase experience went through smoothly. I only wish if they would have a way by which they can take measurements at home before recommending the right furniture configuration (e.g. sectional modular sofa sets). Overall, a great experience!

Horrible sales people with manager bunch crooks came up with different numbers on different occasions.will never returned hope location goes out of business.i wish I can give zero stars.beware

Great customer service and products you would only find at Ashley furniture sotores. The craftsman ship on items are superior.

Great services and awesome staff

Great customer service!

(Translated by Google) Thank God well, although they didn't give me much credit, Adrian's customer service was very good and attentive, and with the product one was good and the other bad but they are about to come to my house to resolve it, let's hope everything turns out well (Original) Gracias a Dios bien, aunque no me dieron mucho crédito , en el servicio al cliente Adrian muy bien y atento , y con el producto uno bueno y el otro mal pero están por venir a mi casa para resolverlo esperemos qué todo salga bien

The day I walked in I was immediately approached by a wonderful young lady named Samantha. She helped me very quickly. She was very efficient and straight to the point. We also had great laughs and a wonderful talk. I received my five drawer dresser that I ordered very quickly and I love it, I also bought previously to purchasing the five drawer dresser, which was the ashley Furniture Neillsville set. I have the queen bed headboard and frame the six drawer dresser and nightstands white wash I love it and everyone that comes to my home. Loves it as well thank you Ashley furniture

The attendant didn't want assist me with getting the item i wanted and researched online for my small space. She keep showing me other options far too large and didn't want to tell me the option I wanted wouldn't be delivered until December. She was just trying to sell whatever was on the floor.

Sales person was very efficient and provided very good service. We liked the furniture and bought it.

Unique and luxurious

Our experience was so fast and seamless! Ben Lopez helped us out, great service! We’re very happy with our experience!

Did not have a good experience, called into the store, was told i had to come in to place my online order since the item was not in stock, did not get a the matched price i wanted even though other websites are getting the items directly from Ashleys Furniture which made no sense, was told nothing was backordered and that it would get to me quickly, and that was definitely not the case. Ended up cancelling the order due to false information. When walking into the store, asked for the person who helped me over the phone, everyone in the front were just talking and did not want to assist me, had to force someone to ring me up and they just told me to wait. Horrible service

Ariana was great , thank you

The team was great!..

I was very pleased with the complete process of buying a new living room set. The staff was welcoming, friendly & very helpful. The many different styles & fabric types was impressive & the delivery process was spot on. I really don't think there's any room for improvement. I would highly recommend "Ashley Furniture" for helping you upgrade your new living space with beautiful furniture...... Thank you, Kevin C.

Zahra was very helpful and informative in picking a mattress and sofa!

The reps were helpful and knowledgeable of their products.

Very pleasant repair man. Getting service took over 2 weeks or more.

I purchased a dining table and floor mat took them more than a month to deliver it when I received my order it was wrong got my mat but no table according to them I did not confirm in which I did various times when I got my table I called to check on my payment happened to be it was not the arrangement on my contract I definitely will not come back to this store very poor customer service in whole store

Picked out a great dining room set today. Thanks Sue, you were super helpful!

Joaquin was very helpful with our purchase. We never felt pressured in deciding and answered all our questions. Highly recommend him.

Zara is amazing

Ben Lopez sold me my furniture. Thanks

Worse experience ever

Ben Lopez best sales person

Excellent service

Zaira is amazing, really helpful. Will come back with her.

(Translated by Google) Ben López helped us very happy (Original) Ben López nos ayudó muy contentos

The store was clean and well presented. The staff was helpful and very professional!

Bill made it happen for me and my family!!. I had previously been at the HB location and they just couldn’t make it work within my budget . I showed Bill the exact sectional I wanted and told him my budget and he had me out of there in 30 minutes. He did what the lady at HB wasn’t willing to do for me and didn’t waste any time . If you’re looking for a quick and pleasant transaction look for Bill.

Great customer service. Very friendly and informative. Highly recommend Kevin to support you.

Kevin helped us out he was very helpful and patient with us. Thank you Kevin😊

Kevin helped us out he was very detailed and very helpful. Ask for him upon your arrival.

Rafi did an incredible job helping us and made the process so smooth and was so helpful!

Ben Lopez was very helpful and great costumer service when it came to explaining prices and furniture quality .

Samantha was wonderful. Very friendly and patient. Answered all our questions. Didn't feel forceful. She allowed us to go over to Bob's furniture to check out the furniture before deciding. The furniture at Ashley is better quality. This is the 2nd time buying stuff for the house.. same thing happened.. checked out multiple stores and end up buying here. Can't go wrong with Ashley furniture. Ashley thank you for taking time to talk about each product so that we could make an informative decision. Felt good about the purchase because you didn't leave anything out.

Brand new couch was damaged when it was delivered. I was told I had 72 hours to inspect the couch, which I did, and reported the damage within the 72 hours, but Ashley would not replace the damaged couch section, only send a technician to fix it. When the technician and part came, not only did he not fix it right, he damaged a different part of the couch. Ashley's response? We'll send a technician out to fix what the previous technician messed up. So much for my brand new couch. Ashley is a fraudulent company and nobody should buy a couch from them. Buyer beware!

Ben lopez provided excellent customer service in addicting me to purchasing my new tempura mattress. Not only was his knowledge and expertise helpful, but also involving everyone on the team answered ALL my questions. I will come back in the future to purchase other pieces of furniture

Zahra is our sales rep and she is very helpful. Thank you

Came in for a new living room set, found amazing selection. Sales person Kevin was extremely helpful, allowing us to shop at our leisure and answering any questions.

My sales guy Kevin was very helpful and I was very satisfied with my experience I had today.

Zahra helped me in the store today and she was absolutely amazing! I really appreciate all the help. Thank you for making my shopping experience enjoyable!

Overwhelmed at first coming in the store. But with Kevin’s help it was much smoother. He is very knowledgeable and went above and beyond to ensure I meet all my furniture needs. Highly recommend him.

Want to say that Shopping for furniture this time around was the best experience. Our sales person was not only courteous and friendly but a complete professional in every way . Our sales person name is Samantha and we highly recommend her . She was clear in communication and was able to let us know all the features about the items we bought. We came back 3 times and she was friendly every single time. The Manager Charles was also a pleasure and very helpful . Overall best experience I had buying furniture .

Zahra was very helpful ,

Kevin was a great salesman very helpful and I was able to find exactly what I needed with his help

Very helpful, courteous, efficient, and friendly pleasant experience. ⭐️

Ben lopez good sales person

Samantha and Zahra provided exceptional service. Really helped guide us on making the right decision for both our furniture and mattress. They took the time to educate us and address any questions we had. We left feeling very excited about our purchase

Zahra was very helpful

We were helped by Evan; He was friendly, attentive, and helped us find exactly what we were looking for in furnishing our new home. Great experience, great customer service!

(Translated by Google) Good service, Adolfo Gutierrez helped us and explained everything to us clearly. all our doubts (Original) Buen servicio nos ayudo Adolfo Gutierrez y nos explico todo y claro todas nuestras dudas

Zahra has Excellent Customer Service Skills. Very knowledgeable in helping me to buy my Jayemyer Dinning Table and Chairs. Thank You!

Over the top amazing definitely was really really nice having Ben Lopez as our representative great listener and got us exact what we needed

Thank you so much for your time and patience Ben Lopez! We couldn’t be happier with our purchase and your customer service!

Zahra was great

(Translated by Google) Ben Lopez (Original) Ben lopez

Great person Adolfo was great got us a great deal I would recommend to everyone

Bill is a great SALES MAN!! Very patient and friendly!!!

Bill was amazing fantastic service!!!!

Double check your receipt because they don’t check calendars. Purchased a bed frame and asked what the delivery estimate would be. Was assured by “Alex” that it was 4-5 days. As we continued with the purchase, he specifically told me “it will be delivered Saturday”. I checked the receipt for the correct price and contact information. Unfortunately what Alex had neglected to have me double check was the delivery date- Saturday of next MONTH.

Fantastic service from Adolfo today! We cant wait for our furniture to be delivered.

Zahra was very nice and helpful I’m a very happy customer with my mattress purchace.

Zahra was very helpful. Can’t wait for my mattress to arrive. Thanks!

Zahra was amazing! She was very diligent with making sure I got the merchandise I wanted! I will be back to purchase more!

Very good customer service from Zahra…thank you for your assistance ✅

Zahra was very helpful

Ben Lopez is an awesome salesperson. Highly recommend

Kevin helped us pick out and order a sectional sofa for our new place.

This store sucks butty. I purchased a sofa and dinette set and it’s been nothing but hell from day 1. Damaged goods from day one. The sofa was switched out but the dinette set has been nothing but trash. I’ve had six scheduled appointments 2 in which were no shows which include the first initial delivery and they keep sending me a damaged set. The manager Ron finally agrees to take the charges off my account and come pick up the dinette set and he re we are nothing has been taken off my charge card and I still have the price of trash still sitting in my kitchen taking up space. Never again will I shop at Ashley furniture. It’s nothing but trash and it seems like the employees are worse than the furniture. So disgusted with the service and quality of the employees and the furniture

Zara was great! Amazing customer service!

Adolfo did a great job helping us find the perfect furniture! Great service. They had one error which was the delivery address was my mom's house and when they emailed the address to confirm it was the billing address which we my house. We happened to have a truck so they put it in our truck and we delivered it. In the end it all worked out very well.

The customer service in the store was great but delivery has been a nightmare. I have had a damaged couch delivered to me twice. In each case the leather sofa has had a cut through the leather. I have tried calling to talk to someone but I only get an automated system that routes me to a call service that cannot help. I can't reach the store. The furniture looks nice so we'll see if third time is the charm for delivery. Update: I received an undamaged couch on the 3rd delivery. It's comfortable and looks great.

Sue Ashley was the best!!!

Zahra was very helpful

Bought a bed today. Sales person Ben Lopez What an awesome experience I will be coming back just because of him. I saw a lot of things I liked. He will be my sales agent permanently. Good job Ashley’s, hiring a good employee like this. 10 star review if I could. =)

We had a really good salesman help us today.Ben Lopez Awesome customer service. Super informative and a great personality. He sold me an awesome bed. I will definitely be coming back for more things for my home. He’s going to be my permanent sales agent. Good job Ashley’s having him as an employee.

Aldofo is kind and efficient. Great experience

KEVIN..CASEY FARRELL

Zahra was amazing. Her service and professionalism were exquisite. Highly recommend her to anyone interested in purchasing furnitures.

Harassing! Worst than a car sales lot! I went in and was waiting for my husband until he was done at Total Wine and I told the sales lady that when I went in. Went to sit on a sofa and maybe 2 minutes later she comes and says how the fabric is premium blah, blah. I said I’m good thank you still waiting for my husband. Then she said she had to tell her manager so she could help other customers (Tuesday at 11am and no other customers). So then another 2 minutes the manager comes and again I tell him I’m waiting for my husband. He says “Waiting for him so you can buy something?” Just completely rude. I was going to leave but with them harassing me I wanted my husband to come in and see if it was just me. He comes in and I see him and go by him and we sit on a sofa. My husband said let’s just go because I hear them talking about you and I’m not comfortable. So we left. We did like a sofa but since we didn’t have time to just look around and not be hounded we don’t know if we like it so going to a different store.

(Translated by Google) A week ago I bought a Mollviney bedroom when I took it out of the box it looked like a used bed, it's kind of unpleasant because my daughter thought it was a used bed but she herself saw that I took it out of the box I went to pick it up from Colton, today September 23 2024 I will go in the afternoon to make my claim, very bad experience (Original) Hace una semana compré una recamara Mollviney cuando la saqué de la caja parecía una cama usada es algo desagradable porque mi niña pensó que era una cama usada pero ella misma miró que la saqué de la caja la fui a recoger a Colton, hoy septiembre 23 del 2024 iré por la tarde hacer mi reclamo muy mala experiencia

Service was quick, was in and out within 15 minutes. Adolfo was well spoken and knowledgeable.

Phil is great very well professional respectful great salesman……..

Kevin was amazing. Very helpful very knowledgeable. Will definitely be back

Zahra and Alondra thank you for a great experience! You both were amazing and possess professional knowledge on what you do. Thank you for going way and beyond on your customer service! I am so excited for better nights on my temper pedic mattress.

Samantha was too convincing to ignore and very pleasant.

Came to Ashleys for couch and Kevin made sure we left happy.

Not very happy going to contact the warranty on the living room suit I paid 2000 dollars.

Zarah Fardoun was dynamite, super helpful, and helped me with color schemes & selection. Very satisfied! Cannot recommend strongly enough! Great experience!

Adolfo was of great service to us at Ashley’s Furniture. He greeted us with a smile immediately and was very helpful throughout the process. Thank you Adolfo for a great experience!

Adolfo was very helpful and quick. Quite demure with his customer care

Adolfo, was an Amazing guy to help me out with my purchase. Made me feel like Ashley’s Furniture is there for the customer and to think of everything as an investment. Also advised me that in the event they start assembling and I don’t like what is happening or how it’s coming out that we can make the changes easily. Now that made me feel more secure than having to forcefully commit to what I bought in store.

Adolfo is a great sales rep. Very nice and knowledgeable.

Kevin did an amazing Job! Great product knowledge and friendly service

Thank you Zahra Amazing service

Ben Lopez provided great customer service and ensured us with support as we were looking for a great bedroom set for my son. We are content and greatful. Thank you Ben Lopez

Zara was the best and very helpful with my first couch purchase! Thank you!

Our shopping experience at this location in Long Beach has been great! Kevin was very helpful,.informative, and patient with our needs. Will recommend to others for sure !

Ben Lopez was a great sales man and treated us very respectful and nicely . 10/10

Kevin was really helpful and awesome I felt like I was talking to a friend from work!

Janethe is very nice and experienced, I highly recommend coming to see her

Let me start off by saying Alex Gonzalez and Charles the manager were super friendly and helpful. I was very particular with what i wanted and was helped every step of the way. Even though i did not purchase anything at this time they never felt like I was wasting their time. Thank you so much will definitely come back.

janeth was helpful and on it :)

Janeth made this experience easy and enjoyable. Was not pushy at all and was able to help us with all our needs. Highly recommend

(Translated by Google) I visited Ashley today to remodel my house and I am very grateful to Janeth for her service and disposition 👏 I am very anxious to receive my new sofas (Original) He visitado hoy Ashley para hacer una remodelacion de mi casita y muy agradecida con Janeth por su servicio y disposicion 👏 me siento muy ansiosa por recibir mis nuevos sofas

My family and I are very happy with the service we received at Ashley Furniture. Kevin was very informative and patient and answered all our questions. He provided us with all the information needed. My parents were very happy with the service provided. Thank you Kevin and team!

My overall experience with Ashley's store, I will never ever buys a piece of furniture from them. They're furniture comes incomplete and customer service sucks. Please don't waste your money at this place.

Alex and Zhara were very helpful! Will come back for my future furniture needs.

Kevin is super helpful

Zahra was amazing Answered all my questions , I feel really good about my purchase

Thanks Janeth! Appreciate your prompt service.

Ben lopez best sales person please ask for him

I do not recommend the Long Beach location. I am not speaking on every Ashley Furniture store. I purchased over 8k in items. When I called to confirm my delivery date, I was told my delivery date change due to items not in stock which is not what I was originally told. I was given different information from my original purchased date. While attempting to ask one additional question, Representative (Justin) hung up the phone. I called the store to speak with a manager (Anthony) who repeated the same information but did not ask questions or ask for details when I stated one of the representatives hung up the phone while I was still speaking. I understand that a manager will protect his employees but at least pretend to care for the customer. Ultimately better communication and better customer service from the store and its employees would have helped.

Kevin was great Nick

I make a mistake to go to this store, never again going back! I will NOT recommend this store, customer service is terrible 😩

Samantha was really easy to work with. Made us comfortable with our decisions

Ben Lopez excellent help from Ben very helpful

Amazing customer service and was a true delight to work with.

Great service from Zara!

I just buy 12k products for my new home Ben Lopez was perfect helping me to get the best deals and more savings 👍

Ben Lopez is the best Thank you for your help

Bill provided excellent customer service and was able to explain to us details regarding our purchase of a couch and living room furniture…

Thank you Zahra for your help! I appreciate you.

Went to Ashley yesterday to look for cabinets for my entryway and living room. The employee posted at the front told me they didn't carry anything I was looking for and I should go to Ikea. So, I guess if you're looking for cabinets or worthwhile customer service, look elsewhere.

Ben Lopez good sales person please ask for him. Please ask for manager Anthony best sales manager

Bill was great to work with. He was attentive, professional, and patient. He answered all questions I had and made my experience at Ashley Furniture a very pleasant one.

👍

I had an amazing experience with Zahra. She was very professional and she went above and beyond to help us get what we needed. We couldn’t be more happy with our purchase. We definitely will be going to her again for further purchases.

Great and helpful experience! Ask for Kevin.

Thank you Kevin for all of your help. Great experience.

Kevin was amazing! One stop shop! Definitely recommend him!

Ben Lopez helped my husband and I find our furniture here, and he was amazing. Literally took the time to show us everything we needed and to further show us all of the options financially. He was very honest and financially conscious as we expressed that we had a small budget. Great customer service!!! And as a bonus, the furniture quality was soooo much better than IKEA and Living Space in terms of couches. If you need a more affordable option and want quality so you can soak into a nice and cozy cushion after work, this is the place to shop.

We bought the two piece leather sofa set from Ashley & there was a gap between two seats in one sofa & we complained after an hour of delivery. Two people came to inspect & said they can not repair & it is manufacturer’s defect but they cannot exchange or take it back. It’s ridiculous that if they cannot repair , they should exchange it but no, they refused to do anything. We are very very upset with the service of the Ashley management. I would not recommend anyone to buy from them as the service is bad & the product delivered is bad too.

He was very helpful and attentive to our needs. Great sales Associate

We had a great experience shopping here with the help of our friend Ben Lopez! Great deals and great costumer service! Thank you!

Zahra was amazing thank you so much for your wonderful help ❤️

Ben Lopez sold me my mattress. Great customer serive. Come in and as for him

Great customer service. Kevin was not pushy patient and understanding. Would definite be back because of him

Great customer from Kevin @ LB store. Good promos right now.

Ben Lopez was friendly and knowledgeable. I appreciate the patience he showed to my million questions. I did not just purchase the perfect comfortable couch. I also got it in the perfect Color! 🥰 thank you Ben

Ben lopez sold me my sofa please ask for him

Janeth gave us a great experience! She was very patient and gave us great detail whenever needed. We didn’t feel any pressure whatsoever which made the experience great.

Certainly! Here’s a sample review you can use: --- I recently had the pleasure of working with Zahra while shopping for furniture, and I couldn’t be more impressed. From the moment I walked into the store, Zahra greeted me with a warm smile and was incredibly attentive to my needs. She took the time to understand exactly what I was looking for and offered valuable suggestions without being pushy. Her knowledge of the products was outstanding, and she was able to answer all my questions with ease. Zahra also helped me find the perfect pieces that fit both my style and budget. The entire shopping experience was seamless, thanks to her professionalism and friendly demeanor. I highly recommend zahra to anyone looking for a stress-free and enjoyable furniture shopping experience.

Bill helped us this evening & had the best customer service. very helpful & informative

Samantha was patient and even went as far as letting me borrow her measuring tape to go home and measure my space correctly to assure I made the right purchase option for our small apartment space. I took up alot of her time today and she never appeared irritated with my indecisiveness. She gave me the time I needed to make my decision and didn't hover around me like some sales people do. I really appreciate her.

Kevin was absolutely phenomenal with his service in finding our bed and couch. He was patient with the options we were looking at, thorough on his explanation. The best service you could ask for

Donna, was truly the most wonderful and lovey person I have ever met at an Ashley Furniture! I have purchased all my furniture from here since 2016 and I have to say, I am grateful for her in every way. Such kindness, such joy. Thanks for everything and I look forward to seeing the furniture for my favorite lady (my granny)!

Bill was very helpful

Zahra was very helpful💕

Ben lope gave us the best deal!!! Highly recommend!

Zhara was extremely helpful and kind from the moment we walked in the store to the moment we left. We came in to look at sofas but with her help and expertise we left with a full house of furniture.

Bill did a great job!!!

Ben Lopez sold me my bed please ask for him

Patient, listened , super nice

Great job Adolfo, thank you so much

Andrew was wonderful to work with. He listen to what we wanted and made sure we bought what we needed.

Kevin Johnson was most professional, helpful, and trusting. Mike

Zahra helped us find everything we needed with amazing and cheerful attitude. She was amazing and incredibly helpful, please promote her.

Andrew Lint was very helpful and pleasant got me all set up and out the door in less than 15min. Thank you for your amazing service.

Ben lopez helped me with all my furniture. Please ask for him

Don’t buy anything from them they are a fraud i paid 1800$ for a sofa and bought 200$ 5 year warranty, the sofa broke and they say it is not covered under warranty, they use 3rd party warranty companies which use 3rd party companies for parts, they will put you on 1 hour hold they will make your life miserable don’t do any business with them ever.

Donna was so helpful and kind when helping my roommate and me! Very happy with our experience!

donna was so helpful and welcoming. now we have somewhere to sit in our apartment!

Everything was good until delays started. And i decided to cancel. The messed up part is i bought all my furniture to match. They made me wait for delivery then after losing day work they said it was too damaged to be delivered. Lol why would you say that to a customer. There return policy wont return partial of what i received after canceling the remaining furniture. I guess you have to be aware once they send bit at a time. They will not take returns at all. Last time I will buy from them. Cancelled the damaged sofa that was never delivered. Initially in store was good. I mean they are salesman and say what you like to hear. But when it comes down to delivery. They are 1 star. I hope this keeps customers aware of not buying separately. You will be left with unmatched furniture. We work hard to buy our new home furniture to be told damage was sent and no return when you cant deliver is just bs. If anyone wants to buy the existing furniture at a cheaper price i will sell them. Save urself the head ache. They are new. Just don’t like how i was tricked. And seeing this daily reminds me. Thanks for wonderful experience. Wont happen again.

Zahra was very kind and gave a very good service.

Kevin was phenomenal in assisting us getting the perfect bed and mattress for our needs. He also got my daughter fitted for the perfect bed. Super patient and understanding of our needs

Very patient and knowledgeable

We had a great experience at Ashley's especially with the assistance from Ana Gomez. She was patient, kind, and so professional. My family and I all had different ideas of how we wanted to decorate our family room and Ana made suggestions to help us all feel heard and incorporate our ideas. She made this experience easy and stress free.

We had the up most best experience at Ashely Furniture Store in Carson. Please, if you are indecisive, look no further and stop at Ashley’s! We were greeted by wonderful Donna and right away she advised and let us she would be the one assisting us. She showed us how the prices are listed and told us how the showroom was arranged. And off went to find our dream bedroom set without being followed or pressured. if we had questions she not far away. Donna was very knowledgeable about the the furniture and mattress. We were only going in the furniture but really need a mattress. She took us to mattress section and i learned so much on how important a mattress is to our health, it would be senseless to buy furniture without a benefit to our health. Donna was so patience and calm, it never felt like she was trying to make a sale. I’m so thankful for her and Chris! Chris thank you for adjusting a small error on the final receipt and being very friendly. Please just stop and ask for Donna, you won’t retreat it. Very professional, friendly, and knowledgeable:)

Kevin was great and made the selection and shopping awesome experience.

Andrea was a great person to work with she helped us find the right sofa for our house!

Ben Lopez was an amazing salesman

Great service

Walk into Ashley’s on Sunday in search for a new couch. Immediately greeted and ask what I was looking for by Rafi. Very helpful and knowledgeable about products there. He showed me multiple options to ensure I was getting the right couch. A wonderful and easy experience here. I would definitely recommend this location and hopefully Rafi is there to assist.

Sue is absolutely phenomenal She’s patient and so knowledgeable Sue makes us feel at home while helping build our home She helped us get the best deal and with financing Can’t wait to come back! Thank you Sue!

Zhara was really helpful in answering all my question and in the end I felt happy with my purchase.

Zhara was very lovely in helping us choose the best furniture. Love her upbeat and friendly attitude, she was really the best!

Came in today and bought a new sofa, Rafi helped us and he was awesome super friendly and knowledgeable about all the different options! Would definitely come back in the future to see him! :)

Kevin helped me out today, he was probably the most knowledgeable person on the floor, all of his colleagues continued to ask him questions as he stayed focused on us. The man can multitask and he knows his stuff. Go see Kevin if you want to know about or make a purchase regarding anything and everything for home decor and furniture.

This was a great experience

"I am beyond grateful for the incredible help Zahra provided us during our furniture shopping experience. She assisted us in picking out the perfect bed, table, and other pieces with such care and expertise. Zahra's knowledge and dedication made the entire process smooth and enjoyable. She went above and beyond to ensure we found exactly what we needed. Zahra is truly the best sales representative we've ever worked with, and her assistance was invaluable. Thank you, Zahra, for making our home shopping experience so wonderful!" * Long Beach location.

Great shopping experience today here at Ashely Furniture. Samantha helped us out and did everything she could to meet our needs and show us many options. We ended up purchasing the one’s we liked the most and got the military discount approved as well.

(Translated by Google) Samantha attended to us with great patience and also speaks Spanish. (Original) Samantha nos atendió con mucha paciencia y también habla español.

Sue was very helpful!

Great service Janette was very helpful. Explained everything well.

We purchased 2 recliners from Ashley Furniture in 2022. They came out and put in more stuffing once. We purchased also extended warranty! But stuffing not covered. They don't care and will charge me to come out. Won't ever be buying from them again. 😕 not a great way to bring customers back. Also purchased tables, end table and other stuff from Ashley furniture! I'm done.

Was helpful great customer service amazing

Zahra and rafi helped me pick out the perfect bed for my back and neck problems. Zahra got me the best deal I’m very happy with making my purchase. I left out feeling like I got what I wanted but also what I needed. Thank you for your help.

I made a purchase in March for bunk beds. Ever since, we have had to deal with the store, the online representatives, and with the technicians. They're all terrible. On the delivery day, the technician was ignoring my instructions and calls. Did whatever was best for him. Moreover, he and his partner did a terrible job in building the beds. Inclusive, it was so horrible they broke part of the bed and a lot of the screws were missing. The bed was absolutely UNSAFE for our kids. They were scared they'd fall, hence, they didn't use them. Then, we submitted a case with the store, but nobody contacted us. Chris wasn't helpful either and the store manager was never in the picture. Terrible, and when I tried speaking to the sales associate, Ben Lopez, he yet to this day, has never contacted me to help us out. In addition to his absence, he sold me a an extremely cheap material bunk bed. He bragged it was the best wood material they had, yet it is cheap and flimsy. Terrible recommendation on behalf of Ben, Individuals like Chris, Ben and everyone else involved have terrible customer service, they're ignorant, rude, disrespectful, incompetent and liars. I had my order placed in March, delivered first Saturday of April and after multiple appointments, technicians, store sending incompetent technicians, and all; the bunk beds were just "fixed" this past Tuesday July 30th, 2024. It took FOUR months for Ashelys to take care of it. The only reason they took action is because I personally had to go in the store to file a complaint twice. I had to deal with Chris, again, not once did a the store manager show any concern. SUPER UNPROFESSIONAL. Definitely disappointing that leads me to never wanting business with Ashley's furniture ever again, Definitely seeking and looking forward to close my account with them.

Andrew was super knowledgeable and very helpful

Zahra was hugely helpful in locating and showing the couch and mattress that would be the best fit for us!

Kevin Johnson is awesome, very helpful, patient and friendly. Thank you Kevin for helping me with my purchase.

Great place got great service from Ben Lopez, was able to help look for what we needed.

Zahra helped me upon entering the store. She was terrific! I will definitely go back to her for future furniture needs

Ben Lopez and Charles (the manager) were very helpful. We are very happy with our purchase! If you need help with choosing furniture, they are well versed and professional with their work. Highly recommended.

Ben Lopez best sales person

Very good service and fast

If your shopping go to Ben Lopez. Not going to lie, I'm usually the type to avoid sale workers in a store and I did just thatI when I first came in looking for a couch. However when I had a question it happened to be Ben that I asked and he was genuinely so kind AND helpful. The couch I came in to look at ended up not working out but he helped me find an even better one without being pushy. Let me look around and debate options while happily getting me any info I asked for. It's funny that buying a couch ended up being such a good experience but it truly was and when I need more fruniture I'll be coming back to Ashley's as long as he's there.

Ben Lopez was an excellent person and sales person whom assistance my daughter and I. Highly knowledgeable and a genuine good person who tries to do his best to assist you. I highly recommend Ashley's Furniture and salesman Ben Lopez atc7410 Carson Blvd Long Beach CA.

Kevin helped me out best guy ever thank you

Ben is the best!

Michael Patriarca is super helpful, well knowledgeable and very accommodating super highly recommended!!! Thabk you Michael!

I bought a new bed set and worked with Zahra and Patty. I recommend that you work with them because I didn't feel pressured, they explained everything thoroughly, and even played with the baby. They are both very polite, patient, and great at explaining. If you are I'm need of furniture I recommend you work with either of these ladies, but if you are lucky like me and my wife you will get to work with both.

Stopped in to get a new leather sofa and Andrew came over to help us. We told him what we were looking for and he led us to each of the options. Lots of features we didn’t consider when looking for a new sofa. Glad Andrew was patient and very helpful. We left with a brand new sofa that day. Highly recommend Andrew.

Zahra was very helpful! She got our furniture order processed very quickly! She is very professional and friendly!

Ben Lopez was AN AWESOME HELP!!!!

Ben Lopez I came to get a bed and he was polite and helpful. Every time I come to Ashley I ask for him.

Ben Lopez sold me my full size bed frame. Came back to him because he was a wonderful sale person the first time I came

Thank you so much Ashley furniture for having Kevin as your sales guy. It was awesome very patient. Helped me out got everything I needed. Give him a raise please. ❣️

Great service from Ben Lopez! He was able to help us find all the pieces we need at great prices. For our 1st time shopping at Ashley Furniture we are satisfied.

Ben Lopez was an awesome sales associate. Always shop with Ben Lopez.

Great service!! Will definitely be coming back to Benancio L.

Everything was very simple and Mr. ben Lopez made the process a breeze.

Sales reps were super friendly and helpful. Ben Lopez helped us get exactly what we were looking for at a great price.

Zahra at the Long Beach Town Center Ashley's was so amazing...she's was extremely helpful. We so appreciate her all her help and patience.

Great service and selection! Patty was so nice and helpful with purchasing my furniture which made it an enjoyable experience.

Pretty nice store at Ashely’s furniture I got 3 items got help from Kevin really good customer service I appreciate the good service thank you 🙏

Came in to Ashley furniture today to buy a power recliner sofa and bill assisted me and with the help of his manager Jay we made a purchase Thank you for the assistance today.

Kevin was very helpful, attentive and kind. He answered all our questions and overall we had a great experience at Ashley’s.

Came in to look for a couch for the first time and Kevin was such a HUGE help. He was very friendly and helped us find the perfect couch to work with our space and budget. Definitely ask for Kevin to help you with whatever you need.

Ask for KEVIN. He will work with you and your living space. Very friendly and knowledgeable on the furniture in store. He will show you all the options and if you have a budget he will do his best to work around that price range.

An amazing experience at Ashley furniture in Long Beach, where my fiancé and I were assisted by Kevin in purchasing a bedroom set. Kevin gave us our space and provided details when asked, he understood our sense of humor and laughed with us. He made the purchasing process very easy and simple. Definitely will be coming back to purchase a couch and kitchen table.

Andrew was so very patient. He was well versed in all aspects of the items I purchased. He also went above and beyond to help me get the most out of my investment. Great service!!!!!😊👍🏽

Zahra Was very attentive and his knowledge of the subject was very convincing

Ben Lopez best sales person!!!

Zahra was amazing , highly recommend her for future furniture shopping

Patty lopez and manager Jay wingo are great people to work with thanks for my furniture

Kevin help me out alot with my bedroom set great service

Samantha was awsome. She was very detailed on every piece of furniture. She answered evey question i had. Will definitely come back

Zahra had excellent customer. I'll will be back for sure.

Ben Lopez the greatest salesman

Ben Lopez best sales person sold me all my furniture. Please please ask for him

Kevin was amazing, and very knowledgeable. Can’t wait for a good night sleep, and my new bedroom set. Thank you so much Kevin! Denise

ALEX GONZALEZ AND SAMANTHA ARE THR BEST ! THEY REALLY DID ABOVE AND BEYOND TO HELP US.

Ben Lopez best sales person please ask for him

Ben Lopez best sales person please ask for him

This review is about the company in general not really the store. But this is the location we bought our couches at. Originally ordered couches 6/30/24 then got them delivered 7/17/24 which a. Part was missing and now have to wait till 7/30/24 to receive our missing piece. For $4000 you’d expect better service. Ashley’s furniture in general gets 0 stars I will never purchase furniture from here again. I have been contacting customer service and nobody has reached out to me yet. It’s been about over a week. Horrible

If it wasn’t for Donna I would’ve been SO lost! She was helpful in every way possible. I mentioned I was in my discovery stage and Donna showed me all options possible and even created a cart for me so all I have to do it purchase want I saw in store! Donna made my experience very personable and exciting. From the moment I walked in to when I walked out she had a smile on her face and super knowledgeable with all your products! Thank you Donna for taking the time to show me everything! - Marie M.

Ben Lopez is the best !!! Very helpful and professional

Zahra been very good to explain everything professionally and convincing to buy right stuffs for use.

Ben Lopez best sales person please ask for him

Kevin was awesome! He helped me and Doris T. find the perfect bed set!

Rafi was very helpful and nice. Definitely will be coming back for more purchases and will ask for him.

Kevin was extremely helpful and not pushy for higher-end items. Got what we wanted quickly and professionally!

Andrew Lint was extremely thorough and professional. He was very attentive to our preferences and got us a great deal on a mattress that’s going to increase our quality of life. We will definitely be coming back in the near future.

Samantha was very helpful I bought my king size bed I’m very happy with my purchase

Alex was awesome!

Ben Lopez great sales person

Wonderful service by Zahra will definitely be coming back soon:)

Been shopping at Ashley during last couple moves. They always take care of us at the Long Beach location. Ben Lopez is awesome…ask for him and you’ll be in great hands!

Ben Lopez sold me my power recliners please ask for him

Zahra is the best!!!! She can read your mind. She knows what you need. She made our shopping experience not stressful

Zahra was outstanding! She was patient we gave her our budget and she showed us exactly what we could afford

Samantha was very knowledgeable and helpful with explaining all the details we needed to know about the purchase of our new sofa. Thank you so much. 👍🏾

Zahra was an excellent salesperson, she accommodated our needs of what mattress that would be best for us

My wife and I went in to Ashley's looking for a new couch. We were met at the door by Bill Hu, who was very attentive, knowledgeable and provided top notch customer service. We will definitely look for him when we come back to purchase our bedroom and dining room set.

Large showroom, and a nice clearance section in the back right of the store! Prices seem good, and the people were extremely attentive. I was a bit in my own world and didn't have any questions really, but Donna walked me through everything I could have a question about, and more. She was incredibly helpful in pointing out all the products that last the best, and where the better deals were. Also financing and stuff like that. Look for her to help you out when you come by.

Ben Lopez was absolutely amazing. He was patient with me considering I was unsure of what I wanted. We ended up finding something I am super happy with! I will definitely come back to him again.

Zara is the best 🙏🏻 She helped me a lot to choose the best mattress!

Ben Lopez was extremely helpful!!

My experience at Ashley’s was superb. Ben Lopez helped me efficiently and in a timely manner. I would definitely recommend coming to this location for furniture!

Zahra was extremely helpful, listened to my furniture needs and made my purchase seem-less. Thanks for your assistance. Vee

Had the pleasure of meeting Kevin at Ashley’s. I was looking for a few new things for my new apartment. Kevin was very friendly and knowledgeable. Helped me pick out the best things for my new place! Thank you for such a great experience. Definitely will be back in the future!

Zahra was very nice and accommodating. Helped me so much with mom who as in a wheel chair getting her on and off. She showed us some great options and really listened to what mom and I needed and liked. Great service and very kind.

Ben Lopez best sales person

Zahra is the best! So helpful to me and my partner who were looking for new furniture for our new place. Thanks for all your help!

Great customer service by Ana! Very knowledgable & helped us find what we were looking for.

Ben Lopez was very informative and helpful! He made our experience very smooth! Thank you, Ben!

Sahara was Very knowledgeable & good customer service

Ben Lopez was great! Informative, helpful, patient, and detailed. Customer service was always present and ready to help.

Ben Lopez helped us find our family dining table, wasn’t pushy, answered any questions we had.

Zahra and Samantha helped us find the perfect bed and a u-sectional sofa for our new place. Both knowledgeable and dedicated to meetings our needs. awesome experience!

Anna is a GREAT, hardworking and responsible saleswoman. I appreciate the experience and will definitely come back to this location for future purchases.

From the moment I walked into the store, Donna greeted me with a warm smile and a friendly demeanor. She attentively listened to my needs and preferences, asking insightful questions to better understand what I was looking for in a sofa. Her knowledge of the various products and their features was impressive, and she patiently guided me through the different options available. Employees like her make a significant difference in a customer's experience, and I will certainly recommend Ashley Furniture to friends and family based on this positive encounter. I am now enjoying a sofa that perfectly complements my living space. Thanks Donna! DBL.

Ashley Furniture Thank you Ben Lopez for all your help!!

Great experience!

Zahra was amazing at describing and patient. Would come back to her again!

Kevin has been amazing and helped us with our purchase.

Ben Lopez a good salesperson!!!!

Ben Lopez was great and easy to work with. Thank you!

Evan was great! He was very kind & made the experience easy. Efficient & quick!

First time at Ashleys, Zahra greeted us from the Start and was very friendly and helped me make the decision to get what's right for me today. She took her time and never rushed me at any moment, I never felt pressured to buy anything. I have 2 children and from time to time they'll spill juice or water and so she recommended me a special sofa with great material that is resistant to spills and dirt. I was intrigued and new I wanted to get that sofa. Zahra is definitely one of the best people to have ever helped me in making a great sofa buying decisions. Thanks . Although I was very happy with the in-store aspect of Ashleys store, and their great service from Zahra. I wasn't too happy today, I only received sofa. I scheduled today off from my job and waited all day for the delivery only to find out I was only receiving the sofa and not the recliner as they didn't have it in stock. The gentleman who delivered the sofa did a great job explaining everything and setting up the sofa. Unfortunately I received no phone call or anything from Ashley's department so I had to call myself to find out when I would get the rest of the items. They said they would deliver the rest a different day. Not happy at all

Ben Lopez was great and helpful.

Ben Lopez

** Edited for delivery and warranty experience: We received the order yesterday and had it put together by the delivery folks. After they left, we realized that the chairs were all uneven and wobbly. I called customer service and let then know. The agent said she would send someone back the same day. We waited the entire day and no one called or showed up. Today, I called customer service back. The agent said yesterday's agent never created a case and that he has no record or notes of my call. That upset me! Today's agent scheduled an appointment for 5 days from now. He also mentioned that they don't give refunds. I dislike that policy. So now we have to wait almost a week to enjoy our order. This experience has be second guessing myself now. This of course is no reflection of the experience at the store. ** Welcomed from the very start. Beautiful furniture and showroom. Decent prices with plenty of savings and offers available. I was assisted by Andrew. He was very knowledgeable, professional and helpful. He made the purchases seemless. This was my second large purchase from Ashley's. I'll return for a third in the future.

Ben Lopez sold me my sofa sleeper please ask for him

Ben Lopez sold me my dining table please ask for him

Adolfo gave exceptional service and really went above and beyond to help us. Very grateful

Samantha thank you for your help in our order. Your help and assistance was excellent!

Sue was great! She was very helpful and took a lot of time showing us everything! Amazing customer service!

Sam was knowledgeable, kind and extremely helpful in her assistance. Helped me find everything I needed and have all the information before a purchase.

Samantha was friendly & knowledgeable. We had a great experience with her!

Ben Lopez was very attentive to my requests and made sure we were taken care of during our shopping trip. Made sure to explain everything thoroughly and answered our many questions. Great customer service !

Ben Lopez, great help very knowledgeable of the products would recommend everyone to come see him

Zahra helped me find a perfect mattress for me, she was helpful and courteous. Very professional , would recommend

Good services!

Ben Lopez was very patient and helped us all the way !!!!! Very polite and fantastic thank you Ben

Ben helped us out ! He was amazing! Was very helpful and friendly! Would definitely come back to furnish the rest of our home ! Ask for Ben in your next visit!

Would like to thank Andrew Lint for his high level of service and professionalism. Worked very hard to get us the best products that suited us at the best price!

Ben Lopez was so amazing and helpful!! We got a new couch and he gave us a great discount. Answered every question and was very fast.

Sue was amazing in helping us find the right bedroom set and mattress. She was so helpful and very knowledgeable. Being first time buyers in furniture, it was a great experience. Sue was amazing and can’t wait until we purchase more with Ashley Furniture again

Sal at this location was very helpful over the phone, earlier this week, in helping me prepare for my in store visit. At the store, Andrew was super helpful and patient with me, as I browsed their selections of what items I needed. Overall, I am satisfied and do recommend. Great customer service! Thank you!

Sales staff very professional especially Mr.Michael Patriarca, he is not a pushy salesman. Michael was very patient and he answered all our questions.Mr.Michael Patriarca is a wonderful asset to Ashley’s

Salesman, Kevin, was helpful, helped me figure out dimensions and how to arrange the bedroom. He also knew the furniture well.

Ben Lopez best sales person please ask for him

Bill was FANTASTIC! Once I explained what I was looking for, he showed me so many options! He was very thorough! Thanks Bill!

Sue was very helpful. We were able to get the right couch for our living room

Ben lopez wonderful sales person.

Adolfo was the best salesman he had great customer service. He was very professional , friendly and patient. He walked us through all the different options of matresses & gave us great information. He was with us for the entire as we chose our furniture for our new home. We will definitely be back. Thank you.

Received amazing service from Ashely Furniture in Long Beach. Ben and Anthony were really helpful ask and they will help you out. We will be back!

Zara was amazing, great customer service, knowledgeable & patient

Sue was great! She helped us pick Sofa, Love seat and End table!

Samantha was awesome and super helpful. Thank you Sam!

Ben is super helpful and very accommodating. We had a wonderful shopping experience because of him.

Kevin is great 😁

Alex showed us and gave us real good options , very courteous and very helpful, this will be our third purchase here at Ashley within these past years

Ben Lopez assisted us and very efficient.

Great selection of quality furniture. Workers were very helpful! Will come back!

(Translated by Google) Fantastic customer service always makes you feel confident and very attentive staff always willing to give you options, thank you (Original) Una fantástica atención al cliente siempre te hacen sentir en confianza y personal muy atantos siempre dispuestos a dar opciones gracias

Ben Lopez thank you for assisting my mom and I with quality service ! (: def coming back

Ben Lopez the best please ask for him

Ben Lopez was an amazing salesman. He was professional, informative and extremely patient. Had assisted me with no pressure and help me get the perfect outdoor patio set for my pergola. Thank you Ben, you are definitely my go to guy when I need to purchase furniture 😊

Ben Lopez, was very helpful. Knowledgeable and efficient!

Andrew David amd Justin were amazing! I'd absolutely come back.

Alex Gonzalez was super helpful and kind. He help us choice a very good quality sofas and great attention.

Kevin was great and very knowledgeable! He answered all my questions, demonstrated everything and made me feel very comfortable and confident about my purchase without the pressure to buy. I'm very excited about my new bed and my body feeling great again, Thank you!

Great customer service provided by Samantha! We knew what we wanted to buy, and she wasn't pushy at all. She listened to us and led us to the right piece of furniture. She was very helpful with delivery services as well. We are so pleased with our new sectional! We will definitely make more purchases again should we find ourselves needing anything else.

Sue was so helpful! She helped us get a mattress, a dining room set, and a sectional sofa!! Great service and great pricing :)

I was very surprised how fast and yet how inform of the mattress . So we bought it in less then 30 min. He told us everything We needed to know. Great store and great sales people.

ZAhra is the best

Ben Lopez was very helpful and has amazing customer service skills

Zahra was very helpful picking the best mattress for us She was very knowledgeable on mattress

I was assisted by Samantha very nice lady will go above and beyond for what you are looking for and what you need appreciated very much if I can give her six stars I would thank you Samantha

Benancio Lopez was super helpful throughout the whole process.

Zahra is always a pleasure to work with!!

Ben Lopez was really helpful and got us an amazing discount

Ben Lopez was great please ask for him

My husband and I had Donna and she did absolutely amazing. We couldn’t have asked for a better person to help us and show us our options. Truly a great experience and we will be back!

Excellent customer service, product knowledge, and diligence with Kevin Johnson. Much appreciate in quickly providing comparison and pricing of each product interest. Much kudos 👏👏👏👏👏 Thank you.

Ben Lopez is great

Adolfo was the best sales man at Ashley’s. He was extremely patient and took his time to show us around the show room. He was good with our kiddos and us as well. Highly recommend Adolfo is you need any assistance with purchasing furniture!!!

Came in indecisive but Alex from Ashley’s was so kind and answered all my questions. He made the shopping experience very easy! If you come here ask for Alex!

Kevin was very patient, not pushy & worked with our needs. Great customer service, highly recommend.

Ben López really help ful please ask for him

(Translated by Google) Very kind and understanding Miss Janeth, thank you. (Original) Muy amable y compresible Señorita Janeth, gracias.

We had the BEST experience at Ashley’s. This is our second time purchasing from them and we got so lucky to be helped by Andrew Lint. He was so knowledgeable about all the products, gave us multiple options according to our needs and we got everything we needed all at once. Highly recommended you to ask for him! Thank you again for everything, Andrew!

Andrew was super helpful and very knowledgeable during our entire shopping process! I would highly recommend anyone looking to buy furniture, to come see Andrew!

Kevin's awesome and very hospitable

Ben Lopez helped me get exactly what I wanted. Very knowledgeable and attentive to my needs. Will come back because of him

Andrew, best service

Ben lopez helped me with my sofa sleeper. Please ask for Ben lopez.

Zarah and Ben went above and beyond on our behalf and we are so happy with our purchase. They both were so warm, informative, patient and happy to be of service. I am greatly appreciative to the both of them! Thank you Ashley Furniture!

Zahra was super helpful with what I needed. She was very thorough with her explanation. If you’re needing any type of furniture i recommend this store and look for her because she will go above and beyond to help you!

Jeanette is an amazing sales person, highly recommend. They took great care of us. Thank you!

Sue was very helpful!

Held off a few weeks before leaving a review for this Ashley Furniture location based off of past experiences and this one was just too good to be true right off the bat. We were able to order a sectional with Stella that was out of stock online so we were extremely excited, it was one we had been eyeing for months and it was on a pretty steep markdown online. We were moving very soon and found out Ashley couldn’t ship to our new home… or the store that’s nearby, so our sales associate said it would be fine for us to get it delivered to a storage unit. We got a new larger unit for the sectional since we only needed to store it for a day prior to moving, all working out! The day before our delivery we find out we were charged for all 5 pieces — but our delivery sheet only said 4. We had a hard time contacting the store but finally got ahold of Justin who was able to see that we were charged for all 5 pieces but only were receiving 4, and got the other piece missing to be delivered. Sectional gets delivered to our storage unit today (as Stella, Justin, and the manager on duty that day knew due to us speaking to them about moving and our financing options) and delivery goes as expected. About 30 minutes later we receive a phone call saying it’s against policy for them to deliver to storage units and that they need the items back, even though MULTIPLE PEOPLE IN STORE knew we were going to have it in a storage unit for less than 24 hours prior to our movers picking it up. The amount of time spent on hold trying to figure out what was going on was asinine because it seems as though no one really knows what the policies are there. We went back and forth with a manager who insisted on coming to pick it up from a storage unit, then finally said you know what, we’re sorry, I talked to some higher ups and it’s fine, it’s in your possession now, and that was that. Upon opening our sectional… wow. Out of the 5 pieces I can only say one came in decent condition. 4 of the pieces have HUGE dirt marks on them and one was most definitely a floor model, but I’d even say maybe 3/5 were floor models since they already had the legs attached and noticeable wear. We were under the impression that our sectional would be BRAND NEW, that’s what our sales rep had told us since it was coming from a warehouse. It looks like someone handled every piece with dirty hands and slid them across dirty floors, it’s a white sectional so you would think maybe they would be a little careful. Overall an extremely disappointing and frustrating experience. We always give places another chance but we’ve given Ashley furniture too many and this will most definitely be our last time shopping here. *went back and forth with the Customer Service team for almost two months to try to get a solution. It was days before I would receive responses, different people were emailing so no one seemed to know what was going on. We were asked for our new address so someone could attempt to clean the couch off then told they actually couldn’t come due to the fact that we had moved… which was stated MULTIPLE times throughout our conversations. Then we were told the store would reach out to us… that never happened. Then we were asked to maybe try going to the store for help… we live 13 hours away now. Super unrealistic. Once again I was asked to send our address over email so the nearest Ashley store could be contacted to help us… that never happened. Finally just decided to clean it ourselves after purchasing a Bissell Little Green to hopefully take care of it without ruining the couch. This company is the biggest scam.

Had a great experience at Ashley's, came right for 4th of july sales and got great prices for mattres and bedroom set Zahra was really helpfull, took me through everything I put my eye on and helped me find the best deals and even with the total price at the end

Ben lopez best sales person

Adolfo Gutierrez gave us the best customer service while looking for home furniture (couches, table and chairs) He was very patient, and explained everything with great detail. Adolfo was never pushy and gave us our space to decide what we wanted to purchase. Fantastic customer service. He didn’t let us purchase anything without being 100% satisfied with our selections. We highly recommend coming to this Ashley’s Furniture location and ask for Adolfo Gutierrez you will not regret it. Thank you Adolfo for all your help.

Ben Lopez was really helpful and genuine!! I'm very happy with the service and my purchase.

Milad was an amazing advisor!!! We were a bit indecisive on selecting a bedroom set and mattress. However, Milad was very patient and helpful to us!! We would work with him again! Thank you Milad!

First time shopping here and Kevin was super helpful, very informative, and overall just had great customer service. 👍🏼

Fantastic experience. Milad was very attentive, knowledgeable and respectful. He obviously wanted to and got us the best deal he could. Hopefully we can use his services again.

"**Excellent Service!** Janeth was incredibly helpful, patient, and well-informed. Her knowledge made my experience smooth and efficient. Highly recommended!" I would like to give an update on my previous post. After finalizing the deal, Ashley Furniture dropped the ball by not providing updates on my order. First, they said I would receive my order within a week, but now they are saying it will take an additional two weeks, because items are now not available, making it a total of three extra weeks. This shows poor communication from the management.

Miland was very effective, knowledgeable, and beyond help full, definitely I will recommend Milad and Ashley Furniture!

Milad was really nice and helped me answer all my questions. Will be coming to this Ashley’s more often.

Had a great experience with Zahra. Normally hate shopping for furniture and feeling pressured into purchasing something. With Zahra there was no feeling of being pressured she had a lot of info on all The furniture we were interested in. We went in just to look at sofas and ended up leaving with a sofa and a purple mattress and she made sure to get us a great deal !

Great service

While the salesperson that helped was very friendly, I was double charged for a sofa. She took me right away to customer service and the man that was helping me was speaking very low, covering his mouth when he spoke, and kept rolling his eyes at me. He was acting like it was an inconvenience that we were interrupting his work. I can’t speak on the furniture itself as it hasn’t been delivered yet. Aside from that my overall experience was pretty good. I just hope there will be no issues in getting my refund for the second charge.

I was helped by Samantha she was pleasant patient ans caring.

Stella provided excellent customer service, very pleasant and helpful. 6 stars!

Ben Lopez was attentive, informative and awesome !

Fantastic experience! I came shopping with my two small kids which can be challenging yet Milad was friendly and patient. Milad was helpful as well and has impeccable taste. I'm extremely happy with my purchase.

Zara was amazing!

Ben Lopez was AWESOME! I found what I was looking for the minute I walked in and I was done in lrss tgat a half hour!!! He’s AMAZING!!! 🙏🏼🩵

We went into Ashley’s for a dining room table. From the moment we got here, Ben Lopez was extra helpful! He took the time to show us different tables and broke down the prices for us. I recommend looking for Ben when you visit Ashley’s!

Zahra was super accommodating and helped us find the perfect bed!

Ben Lopez was really helpful!

Zahra was very helpful & insightful when looking for a dining table. Thank you!

Went in today and right away Sam was friendly and helpful. She helped me find a comfortable mattress and was very nice! Thank you Sam!

Great experience. Andrew answered all of our questions and concerns. Defenetly enjoy coming to Ashley's

Kevin was very knowledgeable, social, and patient! Made our decision process a friendly conversation and made suggestions that made us feel confident in our purchases.

Samantha was great. She was friendly, very knowledgeable and knew how to assist with my need in selecting just what I truly wanted.

Very knowledgeable and helpful. Gave us the time and space to take measurements and look at other stores while still staying in contact. I recommend Zarha if you’re looking for furniture at Ashley.

Kevin was great!

Salesman Benny Lopez went above and beyond. Great experience.

Zahra, was very professional and made our experience very we were very happy with her service.

Had excellent customer service from Ana, very attentive and helpful with our couch shopping experience. Very happy overall! I highly recommend looking for Ana on your visit.

Zahra Was Very Helpful and made finding and Buying a Couch super easy and stress free.

Ben Lopez Thank you so much for your help! Excellent service!!

I was helped by Samantha she was very helpful

Zara helped me she was very helpful and made the process very easy

Ben Lopez and manager Anthony helped me get my mattress. Please ask for Ben lopez

We bought a sofa for a really good price by Samantha and Zahra and we had a really nice customer service!!

(Translated by Google) Zahra and Samantha are very attentive and friendly (Original) Zahra y Samantha son muy atentas y amables

Ana was helpful. I had lots of questions and she had all the answers.

Ben was awesome at helping us out today. Definitely coming back!!! Give this man a raise !

Stella help me, she is the best and more helpful person

Milad did a great job providing us with mattress options for our specific needs. He was energetic but also patient, giving us time to process the plethora of information. We will be back to see him when we are ready for bedroom furniture. Thank you Milad!

Kevin and his team made my purchase process fast and easy. It was a great experience. Thank you Kevin for helping us close the deal!

(Translated by Google) It has been by far the best customer service experience I have had in all of California, the store associate named Milad was very friendly, thanks to him I found just what I was looking for. Kindness, respect, good language, timely speech, attention to the client's wishes, in short, I surely recommend this place 100% and above all I recommend this associate named Milad to accompany you in your search. (Original) Ha sido por mucho la mejor experiencia en atención al publico que he tenido en toda California , el asociado de la tienda de nombre Milad fue muy amable , gracias a el encontré justo lo que andaba buscando. Amabilidad , respeto , buen lenguaje , discurso oportuno , atencion a los deseos del cliente , en fin , de seguro recomiendo este lugar al 100 y sobre todo recomiendo a este asociado de nombre Milad para que los acompañe en la busqueda .

Milad has a wonderful customer service!! Patience, well oriented, I highly recommend! !

Went into Ashley looking for a good mattress. Kevin was extremely helpful, knowledgeable and nice. He really made sure all of our wants and needs were covered. Highly recommended, thank you Kevin from Juan and Eustolia Martinez. 🙂

Stella Peralta store sales person.. Absolutely gracious.. very Helpful with all our questions. great employee

Stella is the absolute best l I’ve came across. You don’t feel like “just another sale”. She gave reasonable info to consider which helped us make our decision. Side note: we came to Ashley’s and spoke to her before going next door to check out Bob’s Discount furniture but came crawling back to Stella.

Kevin was honest and amazing. Please come see him Ashley Long Beach

THE WORST!!! THIS COMPANY IS WORSE THAN BOB'S!! SHOULD'VE ORDERED FROM TEMU, PERHAPS MY FURNITURE WOULD COME OUT WAY BETTER, AND IF NOT SO, THE CUSTOMER SERVICE WOULD DO SOMETHING ABOUT IT IN A JIFFY!!! I purchased a sectional, and I have been calling, chatting, emailing with these people and they can't do a simple exchange on a damaged item that THEIR own delivery men damaged!!! I purchased warranty with the sectional, and they STILL CAN'T HELP ME!!?? ASHLEY'S keeps giving me the run around, sending me on a wild goose chase, telling me, ohhh we sent you a package that you have to fill out through the mail, well, I never received it!! Give them benefit of doubt and say the 4 packages got misplaced or lost in transit. Then they have the audacity to say they have called me multiple times and they can't seem to get a hold of me!!!!! This place is a rip! The part I need replaced is spilling some kind of seed/droppings. Is it harmful for my children?? What are they?? Why are they coming out of that section of the couch?? What are you going to do about this problem?? Why can't you answer me professionally and wisely?? What are these things coming out of my sofa!!!!!!!

Ben Lopez. Wonderful service! A pleasure.

Amazing customer service from Ben Lopez! Thank you for making our purchase a breeze.

Had a great experience at the store. Milad was very helpful and answered all of our questions.

ANA. Was very helpful and amazing with her customer service! So glad she mentioned the available floor models for faster delivery! Thanks Ana!

(Translated by Google) Thanks to zahra and samantha for helping us . (Original) Gracias a zahra y samantha por ayudarnos .

We received great service from Ben Lopez!

Ben López best sales person

I had a great experience today! I have visited several Ashley's stores, but this was one of the best experiences I had, especially with Miss Ana, who was with us helping and advising, in addition to her patience and kindness. Ana answered all our questions and helped us while we were looking for what we wanted in the store. Thank you very much for everything Ana! 🤗

Janet was extremely helpful and patient with us. Greeted us with a warm smile and took our kids into consideration and treated them with snacks while we shopped around. She presented many options that fit our needs and worked with our budget! Thank you Janet

Took a trip to Ashley today to find a sofa replacement. We were greeted by Kevin who assisted us with not only scoring a new couch but helped us with testing out some mattresses. From a mom with back pain, he was able to explain the importance of investing in a mattress. Definitely going to come back to purchase our Purple mattress!!! Thanks so much, Kevin!

Ben was great, not pushy but professional as well as colleagues that showed teamwork and ensured my questions were answered! Keep up the good work!!

(Translated by Google) Andrea helped us find sofas and was very knowledgeable and kind in helping us find a sofa! We appreciate it very much! (Original) Andrea nos ayudó a encontrar sofás y estuvo muy bien informada y fue muy amable al ayudarnos a encontrar un sofa! La apreciamos mucho!

Milad was great

Zahra & Sam excellent service...Will be back ..!!!

Zahra and Sam provided excellent service. I was in and out within 20 minutes. They were both very respectful of our personal space while remaining available to answer any questions we had. Their professionalism and efficiency made the experience smooth and pleasant.

Alex Gonzalez took such great care of us! Very helpful, kind, and professional. Thank you Alex!

My husband & I came in knowing exactly what couch we wanted, & the associate Alex Gonzalez was quick to approach us to help! As he was getting our information he realized we didn’t have raffle tickets for the raffle that was going on, so he stopped to track someone down to get us tickets! He was personable, friendly & knowledgeable about pricing & plans. He also took the time to make us feel like we were the only shoppers here, even though the place was packed! We left with the couch we wanted, & will be back soon to see Alex for an area rug & more accessories!

Ben lopez Great guy

Sam and Zhara were amazing when I came in the look for a recliner for my husband. They were extremely helpful and polite. I recommend anyone to come here for friendly and fast service!

Ben Lopez the best seller bilingual friendly explains everything. Anthony the manager gave us a great deal and discount on our new living room set lamps tables rug and sofas

Kevin is a knowledgable fornitura sales person. We came in to buy a sofa. He throughly explained all derails about it. Luis Moreno

Zahra & Evan were a great team to work with! Very informational & helpful!

Ben is the man. He helped us close, decide and load up in less than 30 minutes.

Evan was a very good salesman. He deserve a raise very pleasant, nice young man.

Ben Lopez was very helpful and professional

Zehra was a wonderful help and so excited to for my new matress!!!

Donna was great very helpful and informative

Ben was fantastic and understanding. He knew when to leave us alone to browse and was able to answer questions when needed. Thanks Ben!

We had a great experience with Stella today. Stella helped us to buy our living room, dinning room and bedroom’s furnitures. She is friendly and helpful. I’ll definitely recommend her to our friends and family.

Stella is amazing!!! I came in for a dresser and chest; and ended up with a dining table and chairs, entire bedroom set, and custom sectional!!! I could not recommend her enough for her kindness, time, and knowledge!

Great timely service, Kevin kept in contact with us throughout the entire decision and purchase process. Will definitely be in contact with him for our future purchases. - Sarah W. and Shane A.

awesome and nice

Adolfo was great in assisting us in finding our sofa and dining table !

Adolfo was great. He made it quick and easy for us to get our living room and dinning table .

I was completely impressed with her professionalism and customer service, love the way she found what I asked for so quickly and did not take long to help us. -thank you so much Ana Gomez!

Zahra was very helpful, easy to work with, we walked in and were given the details and walked out with a new bedframe and mattress. Thanks Zahra!

Love the customer service Alex Gonzalez provided. Very attention to detail, making sure we loved what we were going to purchase. Thank you

Kevin was the best in the mattress department. He listened to what my needs were and helped me find the right bed. He explained the differences between brands and models; highly knowledgeable. I recommend coming to see him if you are in need of a new mattress.

Very satisfied with customer service. Andrew was very helpful showing us different options, he was also very patient.

Ben was great sales rep and assisted and help with our questions and need. He was quick and responsive. If you need to purchase furniture please go see Ben!

Wife has been looking for a new loveseat so off to Ashley's. When we arrived we were greeted by Kevin and he listened to my wife and showed us exactly what we were looking for Thank you Kevin

Kevin was great! So helpful!

Ben Lopez and Anthony were great help I highly recommend there service

Zahara Fardoun - was awesome & extremely sweet. Will definitely work with her again.

Zahra was very helpful and so kind. She really assisted me with so much grace and I had a very pleasant experience. I’m so grateful to have her assistance in my furniture purchase. I recommend anyone to the Ashley Furniture store in Long Beach.

Kevin at Ashley Furniture was the best. He helped my grandma get a great mattress that will have her feeling young and independent. Thanks Kevin!!

Ben Lopez best sales person and very helpful

Zahra was amazing. Very informative and helped us chose the best mattress with a great discount.

Milad was so helpful and patient! I love that we were not rushed and he took the time to listen to our needs and also give us suggestions! Love our new bedroom set and media console!

Ben Lopez helped us with our dining table purchase. He was very attentive and detailed in our purchase. Thank you for your help!

Adolfo was kind and helpful

Anna was very helpful and took great care of us

Alex G. was very helpful.

Ask for Zahra, she is very helpful and efficient

Zahra was amazing!!! She was very knowledgeable about her products and didn’t pressure us. Very excited to sleep in our new bed.

Ana was awesome! Helped us decide what to get and found us the best love seat within our budget!

Went on Memorial weekend and I had a great salesman named Adrian. He was super kind and friendly. He knew what he was talking about when it came down to buy a bed/furniture. This is my second time buying from this Ashelys furniture store. I would recommend coming here if you ever need a bed or furniture for your house

Don’t buy any furniture from this store They break in a year Warranty won’t cover it or they will just give you the run around

Zahra gave us the best service Ask for her

Ben Lopez really good sales person plask for him.

Stella Peralta was an amazing representative, she instantly made me feel confortable. She’s very knowledgeable. Excellent service.

(Translated by Google) Excellent service, very cordial, Mr. Adolfo Gutierrez explained everything to us in detail, giving us confidence when you visit this branch, ask for the (Original) Excelente servicio muy cordial el señor adolfo Gutierrez nos explicó todo a de talle nos brindo confianza cuando visiten esta sucursal pregunte por el

(Translated by Google) Thank you very much Adolfo Gutiérrez, very kind, he helped us a lot, everyone was very kind, but Adolfo was a good person and we did not feel at ease with him. (Original) Muchas gracias Adolfo Gutiérrez muy amable nos ayudo mucho todos muy amables pero Adolfo fue una buena persona y no sentimos en confianza con el

Adolfo G did a amazing job helped us out well will definitely come back

Andrew was amazing, super seemless and loads of information, thank you!

Milad was great! Took care of all our furniture shopping needs! Thanks Milad!

Salvador Ruiz was an amazing sales person! He helped me figure out what I needed as soon as I walked into the store.

My husband and I just stopped by for a sofa purchase, and we were very pleased with the inventory selection and our service here today! Milad was awesome, very pleasant, professional, and super knowledgeable about various items/product down to the furniture construction material and maintenance. He patiently answered all of our questions, offered wonderful design recommendations on coordinating furniture pieces, and made the entire purchasing process very simple and hassle free. I actually spoke with him the day before and asked him to send me pics of the sofa, and unlike other sales reps, Milad actually followed up and texted me pics of the sofa along with all the details I asked for. I highly recommend this LB Ashley location and look for Milad! You will not be disappointed!

Rafi is one of the best customer service person I have ever came across. He helped me pick out a new mattress for me and my family. He was very helpful and kind and he did not pressure us unlike some other customer service people I have met. You can tell that he wanted to help us find the best option for us even on a budget. I cant express how kind he was to us, he made our experience wonderful and I am truly grateful for him helping us today on our visit.

Stella was amazing today! She provided great customer service from the start and was very sweet. She helped me purchase my beautiful new Amiata sectional couch (with a chaise) today! And I will be returning soon to purchase more items from this Ashley store. Muchas gracias Stella!

Milad, was great helping with my new home furniture. I bought a dining room set, living room and entertainment set. Milad was friendly and helped with measuring and getting things set up with my delayed delivery. Thank you so much!!

Andrea was very helpful and made sure all our questions were answered. Thank you once again!

Ben Lopez really helped us out and we got a great deal on our furniture would recommend coming here

Great personable experience from Sal and Jay. they’re welcoming demeanor and patient personality made shopping a wonderful experience.

Ben Lopes helped out a lot.

Milad was a very knowledgeable sales person and knew everything about the Temppedic mattress he sold us. We are very pleased. Thank you for your excellent customer service.

ASK FOR ZAHRA WHEN YOU COME IN....SHE WAS SUPER FRIENDLY AND HAD EXCELLENT CUSTOMER SERVICE!!

(Translated by Google) Thanks to Andrea, the Colombian, who helped us with our purchase, we definitely recommend her when you come to the Long Beach store, we are happy with our purchase. Ask about her. (Original) Gracias a Andrea la colombiana nos ayudo con nuestra compra definitivamente la recomendamos cuando vengan a la tienda de long beach ,vamos felices con nuestra compra. Pregunten por ella .

Evan showed what it means to be in the trenches with me when it comes to finding exactly what I needed: A loveseat, coffee table, end tables and rug! 2 and a half hours later after moving pieces of furniture to simulate what the ideal final product will look like in my home is what I needed to ensure I get what I truly wanted. Thanks for all your help Evan!

What an amazing experience! Sal is so helpful, and his customer service is awesome!

The store had nice furniture and the sales lady Anna was just amazing and very patient with my disability!

Sal is awesome. Ask for him. Very polite salesman, that gives you freedom and does not pressure you. Jay the manager was great. He treated us like family

We came to Ashley Store looking to buy a couch and we had a really great experience from the moment we arrived. We were greeted by Ana, who was very helpful throughout our experience. I really appreciated her patience as well as her giving us space while we browsed and decided on what we wanted. We managed to find exactly what we were looking for within our price range and we are happy with our purchase. I'll have to come back here in a few weeks for a couch update once it gets delivered. Thanks Ana! Lol 🤭 Update: So I've had my couch for almost 2 months now. This couch is huge! We measured it in the store and it was bigger than expected in our space. Still a great couch, very spacious and comfortable. Came with too many pillows but no biggie. I love this couch, glad we made the purchase. I would definitely buy from here again :)

Patty provided us with the best service we've experienced. She was very knowledgeable and extremely enjoyable to be around. Great job! I will definitely recommend her and Ashley in the future.

Zahra was amazing. Went in with our family, looked at sofas and tables. She was patient, listened to our needs and helped us find the right pieces for our home. Thank you Zahra.

I went to Ashley’s today to purchase a dining table and a few bed sets. I was simply overwhelmed when I first entered. However, that feeling left very quickly because of the salesmen who assisted me, Evan. He gave me so much patience and guidance. He was extremely kind and listened to everything I had to say and I was extremely grateful for his help; I was able to buy what I needed more comfortably and simply through him. I have never experienced such great assistance like I have with Evan! This location has the best services and I can confidently assure I was satisfied!

Ben Lopez. Great service. Highly recommend!!

Patty was very helpful finding us our dream couch!

Had a great experience! Milad helped out find the perfect mattress. Was patient and supplied us with all the information we needed to make the best choice. Would definitely recommend!

Zarha was very helpful and wonderful and we will be back to see her soon. Thank you so much!

Kevin at the Long Beach store was really nice and did not pressure my family at all. Thanks for everything. Hope to work with you again in the future.

David Vikroy and Ben Lopez were most helpful... everything went smoothly and we love our new mattress!

Milan assisted us in purchasing a living room set. He was very attentive and thorough explaining the pricing and choices we had. We had a great experience!

Zahra was very helpful and knowledgeable about the items we purchased. We highly recommend Ashley's Furniture and specifically come and see Zahra who can help you with a purchase with friendly customer service. Give it a 10/10 for the experience.

Went to get some furniture and Stella was the best she helped us get a bed and a couch thank you for helping us

Ben Lopez and David are awesome!

Fantastic! The best quality, amazing prices, friendly people too, and be sure to check out the comfy 'Stupendous' sectional in the Long Beach location ;)

Adrian and Manager Charles treated us very well. They certainly earned our business by being attentive and patient with answering all our questions and concerns.

Kevin is awesome! He's knowledgeable, professional and kind! And not a pushy salesperson at all. I was shopping for a bedroom set, but wasn't quite ready to purchase. He followed up by text and when we were ready, he was extremely helpful! My entire purchase experience was perfect! I highly recommend him and Ashley Furniture!

Our sales associate, Ben Lopez, was very helpful and patient with us during the process of buying our mattress and couch! If you go, ask for Ben!!!

I went in the store and a sales associate followed me around. Instead of offering help. He just kept saying we close in 45 minutes. Then I head over to the next piece we close in 45 minutes. After he mentioned them closing again I just left. It was a terrible experience.

Ask for Patty she's the best she's very friendly, informative, and considered of your needs. Not pushy. Great experience at Ashley's

Evan was great to work with and very patient.

Ben Lopez gave us a great deal. We love our new mattress

We were very happy with the selection but we were especially pleased with Bill's service. He was knowledgeable, helpful, kind and we felt no pressure. Will definitely be back!

Rafael helped us today and we walked out with a great new leather sofa for my mom. It was all quick and easy. Thanks you

Zahra was very professional and helpful. He w bought a couch which met our needs and she gave us the best deal!

Thank you Ana for the awesome help picking out our daughter’s bedroom set. We’ ll be back for the master bedroom next month

I was helped tremendously and Kevin was a great help, I would definitely recommend!

Andrea Huartos she was and excelente Sales Associate

Ben is really helpful

Andrew was fantastic and helped me and my mother out showing us the whole showroom and taking the time to explain everything!

Ben Lopez was so helpful! He was able to get us a whole set in less than an hour. We appreciate you so much, Ben. You made the moving process so much easier!

Came into to look at one set of sofas and with the help of Ana we looked at a couple others. In the end her efforts and experience helped decide on a wonderful performance fabric reclining sofa. Great customer service. Also a shout out to Jay and honorable mention to Patty. Thanks so much… 😁

Ben was amazing! He went above and beyond for us. He even stayed an hour after his shift to help us get our dream furniture. Give him a call.

Come see Ben Lopez!!!

Milad is very good and nice. That' why i came to him again

Excellent outstanding service by Kevin Johnson.

Zahra was so helpful and kind! She was very patient in showing me different samples until I found which worked for me

Ana was helping me at Ashley Furniture and was very helpful and knowledgeable with my purchase. If you come to this store definitely ask for her!

Sal was extremely helpful. Answered all questions. And kept in touch without being pushy

Donna is awesome. Super helpful and kind.

I went in on two separate days to purchase a sofa and an ottoman and Ben and Kevin were both very helpful and friendly

Ben lopez got ne a great deal on my bedroom set please ask for ben lopez.

Thank you Ben for helping my husband and I with our purchases! Very great service

Terrible !! Sales person told me one price on couch and find out it was $ 100.00 more plus never mentioned set up fee. Unfortunately I forgot my reading glasses so I relied on her filling out paperwork properly and I didn't realize the increase until she called and said she made a mistake and told us $ 400 when it was $500 I will never shop your store and will not recommend it as well.

Ben Lopez was awesome!

Ben Lopez is an amazing salesman that made sure we had all information needed.

Rafy was super nice and informative. Helped my grandma to pick out a table. If you want an awesome person to help you ask for Rafy!

Thanks for ALL your help Andrew!!!!!

Great customer service with Milad. Very knowledgeable and pleasant

Alex was very helpful and worked with us all the way without rushing us. I would recommend others to come place orders with him.

Ashley Furniture does not back up there product after leaving the store. I purchased a love seat and a sofasleeper. Two weeks after bringing the furniture the sofa sleeper broke. The bed frame came off the particle board that it was stapled to. When I purchased the insurance, I was told that if the bed broke and the insurance would not cover the loss that the store would replace it. That was in February and we are now in May and we still have heard from the insurance and the store refused to replace the furniture, stating it was not manufacture break. Never again will I purchase anything from Ashley, they do not back their product. They just want to push their products and not be responsible once you leave the store. Very unsatisfied customer....☹️

Great store!

Great store with great selection of furniture, Highly recommended for everyone,Approachable staff and Good Financing Options. Commending their Store Manager charles for giving good deals

Great customer service and very knowledgeable on fabrics and all the different options.

Milad helped us today and he did a great job helping us find our new dresser for our bedroom and i would highly recommend you coming here to get your furniture and ask for Milad he did a great job today helping me and my grandparents 😊

Great customer service! Andrew did a phenomenal job at getting what we were looking for.

(Translated by Google) Andrea, the Colombian, treated us very well, very friendly, we recommend her. Many thanks for her attention. (Original) Andrea la colombiana nos atendió muy bien muy amable la recomendamos Munchas grasias por su atención

Donna was AMAZING!!! Thank you for your kindness and patience with us

Omg I gave a 5 bcs Anna Gomez was so polite and patient. Go see anna Ashley long beach town center

Milad was very helpful. He helped my family purchase new couches.

Zahra great attitude and patient with us.

Had a great time shopping for my new living room. Milad was very helpful and insightful in guiding me to build the best set up I can create.

Milad really helped us furnish our house. Very professional.

Marcelo was very helpful while I chose my purchase. And continued until the sale was complete

My Wife and I recently had the pleasure of working with Donna to purchase a new bedroom set, and I couldn't be happier with the experience. Donna was incredibly helpful throughout the entire process, offering valuable advice and ensuring we found the perfect set for our needs. Her professionalism and friendly demeanor made the whole experience enjoyable and stress-free. I highly recommend Donna for anyone looking for exceptional service and expertise in furniture shopping. **Update:** When our furniture arrived, we were extremely disappointed. Despite specifically requesting that the mattress be delivered in a box to ensure it could fit up our stairs. We purchase the "Purple" brand and got the top of the line unit. it came as a full size King. As a result, we couldn't fit the full king bed upstairs. We had to hire a contractor to cut away part of our wall just to get the bed into our bedroom. Considering we spent over five figures on this bedroom set, this oversight was incredibly frustrating. Additionally, the delivery team was of no help in resolving the situation and left us to dispose of all the packing materials and trash on our own. We were clear about our situation and needs, but this was completely overlooked, causing significant inconvenience and additional expense.

Alex Gonzalez was very helpful and knowledgeable

They forgot to put in for a delivery date had to wait an extra week

Thank you, so much, Ben Lopez for great customer service and discount 😀 You are my hero of the day 👍 Blessings 🙏

Stella.P was very helpful and such an awesome person to me and family. Was and fast and easy purchase with her.

Bill was excellent. Great service and helpful

The experience my family and I had could not have gone any better. Thank you Stella for kindly showing us around and being honest with your opinion on multiple items. Your assist helped us in our selection and we are thankful for your assistance.

Kevin Johnson is an exceptional and knowledgeable salesman.

Great experience with Mr. Ben Lopez!!

Excellent, personable service.

Awesome! Kevin was very helpful

Great salesperson, straight to the point and not pushy.

Our salesperson Andrea was wonderful! She was very knowledgeable about all the furniture and learned which furniture would fit our budget. She made the process easy and enjoyable. The store manager Jeremiah helped us make this sales happen. We will come back! Thank you Long Beach.

Came in a week previous to our purchase and Kevin was the first to assist. We stated we only wanted to look around, so he respected that, but still provided helpful insight while we roamed. He gave us his card and when we finally came back for our purchase we had to be sure he was there. Came back the next week and made sure Kevin was there. Kevin was a great help and guided us with color matching and finding pieces that would work perfectly with what we are looking for. Highly recommend his help with any room setup.

Andrew was an amazing salesman that went over and beyond to exceed my shopping expectations! I would recommend anyone home furniture shopping to always go to Ashley’s!

Zara was very informative and helpful.

Kevin was amazing showed me just what I needed for my home ! Very informative and kind , my kids even though he was a cool guy . Will definitely be coming back to the get the rest of my furniture with his help ! Thanks Kevin !

Andrew is amazing he was very helpful I’d recommend him to anyone.

Zahra, is the best salesperson in the store. Ashley has the best quality, quantity,and service. Best practices and pricing!

Had a wonderful experience shopping for a dresser. I was in and out within 10 minutes. Ben Lopez was extremely knowledgeable and efficient all while providing excellent customer service! Thank you

There's always a good choice. We bought a sofa very comfortable and beautiful, I ordered a carpet, now I can't wait ☺️thank you to the Ashley team

Ben Lopez has amazing customer service. Very helpful and good deals, adds no pressure and hears what you want! I recommend him for your furniture !

We just got some of the greatest sales items at the Long Beach Towne Center Ashley's Furniture store. Unbelievable sales for Memorial Day, but also every days great prices too. When you go in, ask for Evan a great sales person who knows his job well and is extremely customer focused!

Amazing service ask for Zahra She is the best mattress specialist

Ben Lopez is amazing

Suchi (Sue) was very friendly from the time we walked into the store. She took time to show us around after learning about what we were looking for. We did not feel any pressure from her. She was knowledgeable about the furniture she was showing us. Sue is able to speak to the benefits of the furniture and demonstrated the features. She is personable and an asset to the store.

Milad was very helpful helping me find the mattress that I wanted, I look forward to breaking it in and start sleeping like a king

Milad was a huge help

Adolfo helped me today and made my experience easy, fast and helped me find exactly what I was looking for in my budget. Thank you.

Milad was amazing, very detailed and knowledgeable about everything! Definitely going to come back to purchase furniture from him!

Milad was great. Helped me make the right decision on my new mattress and couch

Had a wonderful experience as soon as my family and I arrived. We went there to find a mattress for our mother. She has been unable to lay down for awhile. We were directed to Zahr who showed expertise and knowledge in what Mother needed. It brought happy tears to see Mother be able to lay down and be comfortable. It goes along way to see the care in which we were all treated.

This was meant to be. As I walked into Ashely’s, Rafi greeted me with a smile and was enthused to help me. He allowed me to explain what I wanted and guided me to the dining section comfortably knowing what I wanted . His nice and inviting demeanor never slowed down and I appreciated all the help he gave me. We came up with the great numbers I was comfortable with. His expert knowledge is highly appreciated and I hope to come back and purchase more items with his help. Thank you Rafi!

Andrew helped my mom with selecting her new furniture and mattress . He was very informative and patient . Thank you for all your help Andrew and staff !

Our buying experience at Ashley went as smooth as we could have hoped! Milad went above and beyond to find options that fit within our specific parameters. He gave us time to weigh our options and made the purchasing process easy. Very grateful for the help!