Ashley Store Long Beach, CA

Sales representative and designer Kevin Johnson was amazing. Are mission was to furnish a studio apartment and we came in with no ideas. Kevin spent several hours with us and we left with a beautifully appointed apartment. He was so kind and thoughtful and PATIENT. Very creative and knowledgeable guy. Thanks Kevin. Photos to come.

First most the sells man charge me for delivery and installation and never inform me second the delivery said 11:30 to 12:30pm and it’s 1:00pm and hasn’t arrived . Horrible ! I tried to even contact the store and it’s even hard to even get ahold of them . Go to living spaces and buy your furniture there . They are accurate on their timing and also don’t sell you things you didn’t agree to .

Great customer service. Delivery was quick and assembly was fast.

Though our salesperson, Kyle , was a new employee; he very helpful. He was polite, efficient and friendly

Ariana gave us excellent service ! Friendly and very helpful we made 3 purchases

We can to shop for some furniture and Ati was such good help. She guided us and answered all our questions accordingly. It was a great experience.

It was such a great experience. Ati was quick to assist me and my husband. We felt comfortable asking her questions and guided us through the whole process.

Marcelo, customer service was top notch. I will continue to shop with .

The gentleman was very courteous and helped me out and told me that there was a sale today and figured everything out for me and so I purchased it

Great sales customer but horrible product delivery and warranty policy’s in place. From the store level management to corporate management this company is only concerns about monthly sales.

The lack of communication dishonesty told me that I could get my furniture sooner didn’t inform me that there was a hold or back up order if you need furniture ASAP this isn’t the place to go

Came in looking for a new dresser, left loving a new mattress and dresser with the help of Stella Peralta, she explained it so easily and help us break it down step by step to us that we just had to buy today! Honestly the best sale rep we ever met

Alex was very helpful. I didn't felt rushed on making a purchase. He was soo friendly and funny.

Not good not service

Adrian Soria was very helpful and very understanding of what I was looking for he was very helpful and easy to make the purchase over the phone.

So far I don’t think I’ll ever make another purchase with Ashley’s furniture. Got my furniture it was broken had to wait almost a week for someone to come out to look and say it’s broken. After already sending videos and photos of the issues. Now being told since they took so long they sold out and oh sorry our delivery is booked Tilly he 1st ! Worst customer service ever !

Great customer service! Quick , efficient and friendly!

Friendly and professional. Very informative and helpful in all phases Outstanding Decor selection. Perfection at its finest. My entire home is dressed by Ashley.. Thanks to Long Beach Ashley Store.

Very friendly na knowledgeable Joaquin (salesman) I would definitely recommend Ashley’s Furniture

Quick and efficient service. Thank you Robert

We were greeted as soon as we walked in and were informed of the current sales. I liked that we were able to browse freely and when we needed assistance it was readily available. Joaquin made the whole process quick and easy. The customer service was excellent. Thank You for a great shopping experience 😊

It was so easy! The help was exceptional! Thank you.

Worst bathroom

Went in to look for a couch, found the perfect one and then some! Thanks Kyle!!!

Thank you, Kevin, for your outstanding service in the Ashley Long Beach store!

Great experience! Didn’t feel any pressure from the sales team. Joaquin was very helpful and professional. Thank you for your service. Rich

Sue was outstanding in going over all the options that suit our needs. Understood what’s our requirement and helped us to make our decision.

Perfect service and selection. Found just what we needed. Love the sofa, so comfy. Thank you to Patty for her awesome help!

Stella was a great , she has the greatest customer service, she was patient at I choose my sofas

The furniture is poorly made. It will break down. The extended warranty is a SCAM!! Do not waste your hard earnings on this junk.

OMG… This place has excellent service! Samantha and Michael were so professional and helped me purchase exactly what I was looking for and more!! Best decision I have made was to buy a tempurpedic mattress! I absolutely can’t wait for it to get here!! Thank you soooo much Michael for explaining all the amazing features that my mattress has! I love it!!!

Ben was an amazing sales representative. Very very helpful and not too pushy. Also made sure we walked out of the door with the very best option for our home and price point.

Kevin and Lashae at the Long Beach location were very helpful when it came to picking the best mattress for my husband and I. They listened to our needs and had us try several different mattresses. We are very happy with our purchase! Thank you!

Easy to browse. Nice help.

Rafi was excellent in serving my needs in an efficient and understanding way. My experience has been so good, I will refer all my friends and family to Ashley’s.

Employee Stella Peralta was Very helpful to my wife and myself in acquiring the items we needed to replace since we were misplaced by the eat fires. We are still waiting for our items and will most likely return to Ashley. But overall, the experience was amazing

I

Mr Ben Lopez was awesome we will be back thank you

🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I have to give a HUGE shoutout to Ming, the floor manager at Ashley Furniture in Long Beach! 👏🏽 From the moment we stepped in, he was incredibly friendly, knowledgeable, and truly cared about making sure we had the best shopping experience. 🙌🏽 Not only did Ming go above and beyond to help us, but the entire Ashley Furniture team in Long Beach was just as welcoming and helpful! 🏡✨ Their customer service is next level, and because of them, this store has officially won my loyalty. 💯 My family and future generations will definitely be coming back for all of our furniture needs! 🛋️🛏️ Highly recommend Ming and the entire team—they make shopping a breeze and treat you like family! Gracias, Ashley Furniture! 🌟👏🏽

🌟🌟🌟🌟🌟 5-Star Review for Ashley Furniture - Long Beach I can’t say enough great things about our experience at Ashley Furniture in Long Beach! From the moment we walked in, we were greeted by Zahra, who made us feel welcome and taken care of. 🙌🏽 She helped us find the perfect dining table 🍽️—exactly what we were looking for! But the best part of the day? Finding an amazing bed for my mom. 🛏️ Watching her relax and almost fall asleep on the demo mattress was priceless! 🥹💙 We knew right then and there we had to take it home, and Zahra made it happen seamlessly. If you’re looking for top-notch service and a stress-free shopping experience, ask for Zahra! 💯 She’s the best, and we 100% recommend shopping here. Thank you, Ashley Furniture, for making our day extra special! 🌟✨

(Translated by Google) The worst furniture store, I don't recommend it at all. I bought a room and it didn't even last 6 months. I bought a warranty and when I called to make my complaint and have the warranty valid, they told me that it didn't cover my problem and they left it that way just to get money. They don't make the warranty valid, but if they sell it to you, it's a terrible furniture store. (Original) La peor mueblería para nada la recomiendo compre una sala y no duro ni 6 meses compre garantía y cuando hable para hacer mi queja y hacer válida la garantía me dijeron que no cubría mi problema y así me la dejaron únicamente para sacar dinero no te hacen válida la garantía pero si te la venden es una mueblería pésima.

Zahra was incredibly helpful showing us around the store and helped us pick out the perfect sectional and dining table. Very knowledgeable and made the shopping process as smooth as possible.

Delivery service is not that gd. My love seat been on back order for the pass 3 weeks. I don't get how this just happening for one item. I'm really pissed off about this. Especially my parents are. Customer really sucks at the warehouse house. They said my item was pose be in warehouse last Friday January 31. I guess not

Delivery of new sofa was scheduled for 2/04. Was not notified, until the day of, that the delivery date has been rescheduled for 2/07. Had my old sofa removed the night before, 2/03, and now I’m just hearing this. Not a good way to run a business. Will be cancelling my order and move onto another furniture store.

Wow, walked in and got help right away from Kevin. He helped me find what I was looking for, gave me options and I was out within 30 minutes, most of which was spent looking. Thanks!

I went into the store with a picture of what I wanted, but it was over my budget. I was helped by Ben and he gave me an option of a chest. It was at my budget but after taxes and warranty I spent more than I wanted to. But I love the chest. It’s a great size and I’m actually considering buying another one.

Marcelo was great. Got exactly what I needed

Zara was an amazing host, she helped us put our vision together for our living room. We walked in skeptical, and left excited. Zara deserves a raise/promotion! She has an ability to translate our vision to life.

Very good service and polite

Salesman Rafi was very patient in helping us find the perfect recliner for my dad. The chair had to meet a lot of criteria and Rafi offered many selections until my dad chose the right one for himself. Rafi had a great attitude and we got a great deal.

Very attentive salesman. Lots of selections

Great place to get some thinking done

We drove to the showroom store because our local store didn't have the table we saw on line and we wanted to actually see it before buying. The showroom is fabulous and our sales person, Zahra was wonderful. She had the table but found the same one in another finish that we loved even better. She had everything done and we were out the door in thirty minutes. The table will be here Tuesday! THANK YOU!!

So expensive late and worse delivery i have experienced in my whole life made me lot disappointed

The salesman was very helpful with us

Very friendly sales team, smooth transaction, and highly recommended to others.

Excellent and friendly customer service 😊. Thanks

Ashley's furniture store is my #1 place I buy all my furniture. I bought couches over 10 years ago and they were still holding up from the recliners to the motors and even the top tier leather, so I returned to Ashley's furniture for the best product. Samantha Pacheco was top notch with my customer experience , with zero pressure sales. Samantha Pacheco spent a lot of time with me and my wife making sure we would choose the furniture we wanted, she took us trough the whole floor and even in the discount room of furniture. I bought a beautiful couch recliner with heat and massager built into the couch with headrest recliner and led lights with wireless phone charger and USB with top tier leather. We purchased a coffee table and a dresser, the dresser has stainless steel roller bearing slides so you don't need to worry about over loading the drawers these are life time slides. The massager in the couch is so amazing. Thank you Samantha Pacheco for excellent customer service and excellent pricing. I went to the long Beach town center location for Ashley's furniture, I would definitely request for her Samantha she made sure we bought the furniture we wanted. We also went next door to the competitors store and the furniture was not built to last and more expensive. Thank you Ashley's furniture and thank you Samantha we will be coming back for are dining table soon. I added the photos of this amazing couch unbelievable perfect build . The dresser and coffee table are beautiful. I forgot to mention the center couch seat folds down with two more cup holders and adjustable reading lights and arm rests fold up , they are top lids to compartments to store your remotes.

Our home was lost in the fire and the staff here were very kind and helpful in furnishing the new home

(Translated by Google) I bought a mattress and they were going to replace it and now they don't give me a response, the mattress is all out of shape, not even a month of use and now I call and they don't answer me but if the payments are punctual in getting them and they lie by saying that they sent me an email, it's a lie, no. I received nothing and it's not fair because I left the hospital and I couldn't be comfortable even in my own home 😢 and now my husband and I are at the chiropractor due to the constant pain in my back due to the discomfort of the mattress They made a hole and they sent a technician to measure it and if it was bad I had to go to the store to change it for another one and I don't have any answer and they don't answer the phone (Original) Compre un colchón me iban a cambiar y ahora no me dan respuesta el colchón todo desforme ni un mes de uso y ahora llamo y no me responden pero si los pagos son puntuales en sacarlos y mienten en decir que me mandaron un correo electrónico es mentira no recibi nada y no es justo porque sali del hospital y no pude estar comodo ni en mi propia casa 😢 y ahora mi espso y yo estamos en el quiropráctico por el dolor constante de la espalda por la incomodad del colchón que se hace un hueco y mandaron un técnico a medirlo y si estaba mal segun tenia que ir a la tienda a cambiarlo por otro y no temgo respuesta alguna y no contestan el teléfono

My family and I went to purchase a bedroom set and mattress for my mother. Zahra took the time to show us our options and really helped my mom choose her dream bedroom set. I appreciate Zahra’s expertise and thoughtfulness. She also gave us an exceptional deal! Ask for Zahra when you go this location if you’re looking for exceptional help and for assistance that will go above and beyond.

Every piece of furniture in my place is from Ashley. Patricia helped this time and she was perfect…nearby when I had questions but not hovering.

Very nice experience. Knowledgeable person and helpful.

Great customer support. The shipment was not delivered on time for some error, as soon as we told the store manager that, he coordinated delivery the second day, and get approval for a gift as well. I am very satisfied with their service.

The experience in the store was great. Evan showed me a lot of options for couches and eventually helped me to choose the best couch. It was a quick and easy process

Alondra was very patient and knowledgeable. She helped me pick out a whole new living room set and dining area! I liked how she didn’t pressure me and spent time with me to find the right furniture!

(Translated by Google) Very good attention and very happy with our purchase from the seller (Original) Una muy buena atención y muy feliz de nuestra compra por parte del vendedor

Great service We have a great experience with Adolfo .

Adolfo was great to work with. He was attentive and ready to answer our questions. Left happy with our purchase!

He a nicw a guy ti sale help us really good

Was able to shop at my pace and when I made my choice Rafi was right there to assist me.

Seems like good quality for the price. Two week delivery was longer than expected. Lots of sales people, but not pushy.

As soon as we walked in we were greeted by the friendly staff. The associate asked what we were searching for, and showed us our options. We made the selection and purchased our new sofa bed.. all in about 30 minutes.

They helped us with our purchase and the delivery was great. No problem here

Just got a beautiful new sofa at Ashley for an incredible deal. Thank you to Adolfo who patiently assisted us, answered all our questions, and guided us to the sofa of our dreams!

Adolfo was very professional, very nice. He was also very patient and understanding.

Excellent service from Adolfo, great costumer service and explanation. Thank you!

How unfortunate that I can't get hardware replaced because it is not covered by insurance, within the year my hardware started coming apart, they said they would send new hardware but never got anything. Now insurance says this is not covered, I should have known better! Don' t get insurance, like everything else you will get the run around.

Definitely would not recommend buying from Ashley's.

The seller Adolfo was very helpful and patient with my family and I. We knew we wanted to upgrade our dining table set and get a matching dining server to put our tv on top of. Adolfo was very helpful and answered all of our questions and took us throughout the store so we could see and try out all the tables. I would recommend coming here for your furniture and ask for Adolfo.

Ashley's is usually pretty pricey, but I found THE perfect recliner and Juaquin was very helpful in facilitating our contract for purchase!

Excellent customer service from Patty Lopez and her Manager Anthony. Thank you for making our buying experience the best !!

Very good service from Patty, Lopez. Also the manager Antony was very helpful on putting a great deal for me and my family,really enjoyed the experience here it was great 👍.

The only reason I’m giving one star review is because of Rafael who was the person helping us and he did an amazing job at selling. However, I would give this store and Ashley as a whole, a bad review and negative stars due to their lack of professionalism and their lack of communication once someone has purchased an item. It has been over a month and I have not yet received any of my furniture. I called the store And no one could seem to help. The customer service line are no use as they don’t seem to help as they only reroute you to another person who is less knowledgeable of what it is that you’re inquiring. It has been now a month and I have gotten a bill for nothing that I have received yet. It is starting to say that I have gone into this new year and into the holidays with no furniture, but a bill.

Very good experience with Sue, all questions answered and she took a lot of extra time dealing with us. We actually left with more than we went for! Sue also took my "bargaining" like a champ. We will be back when it's time for more new furniture.

Great people it was fun shopping

Came in to buy a new kitchen table and the sales person named Adolfo made the transaction super easy and fast. He was very knowledgeable and answered every question and concerned we had before making my purchase. He was able to work with us on the budget we had in mind to help us find an amazing new dining set.

The salesman wa kind and courteous.

Do not recommend purchasing your furniture here. Unreliable and will lie about what they have available to simply make the sale. We purchased couches waaay in advance due to having family visiting from out of the US. Took time off from work to make sure we were home to receive the couches (almost a month after we purchased) all for them to call us 1 day before our delivery date to let us know they were punching back our delivery date until AFTER the new year. At this point, they’ve pushed back the delivery date TWICE without any reassurance of when our paid couches will actually arrive. Do not recommend trusting them if you value transparency and trustworthy customer service.

(Translated by Google) I will never buy again in that store, they sell pure garbage and they sell it at a very high price. I bought a bedroom and they charged me $400 for delivery. I didn't want to pay them. I preferred to go pick it up at the warehouse. What was my surprise when I opened the boxes to see Assembling it came all broken, they were not responsible because I did not pay to build it and I was left with the garbage in my house, they are fruitful (Original) Jamas vuelvo a comprar en Esa tienda ellos venden pura basura y la venden muy cara yo compre una recamara y me cobraban $400 dls por el delivery yo no los quise pagar preferi ir a recojerla ala bodega cual fue mi sorpresa que cuando la abri las cajas para armarla venia toda quebrada no hicieron responsables porque no pague por yevarla y me quede con la basura en mi casa son unos frudulentos

"I’m very disappointed because I still haven’t received the refund for the sofa I paid for and canceled during the same visit to the store. I ended up buying another sectional set instead. I’ve called twice over the past 10 days, and I still haven’t gotten my money back. Second, I was told that one part of the sectional would arrive at the end of December and the other on January 7. I specifically requested that both parts arrive together on January 7, but when I followed up, I found out that one part will arrive on January 7 and the other not until January 19. No one informed me of this, which is very frustrating. While Ivan was very helpful and friendly during the purchase, everything that happened afterward has left me regretting my choice to go with Ashley. I won’t repeat this experience

Worked with Sale Rep Rafi Exum. He was excellent. Help me through my decision and was very patient. Would definitely work with him again. A whole ago I purchased my living room, dining room and 2 bedroom sets. Very good quality. That’s why i came back and will return while i need anymore furniture.

Fast service in ordering lamp and they honored my Veteran's discount. In and out in around 10 mins.

Adolfo was very helpful with helping me out choose the best options that fit my needs. I would 100% recommend him to anyone who is looking to buy new furniture!

Fast and friendly

Great experience the sales team really professional. The only reason I didn't give the store a 5 stars was that I had signed up for ur txt messages and received a $50 coupon and u guys didn't validate online or at the store

Great Joaquin was amazing Was very easy working with.

From the moment my girlfriend, my self and Mango our Jack Russel stepped into the store, Kevin greeted us with a smile and gave us a tour and asked us what were we looking for. We told him what we wanted for a couch (size and style) and within a couple of minutes Kevin found for us exactly what we were looking for in our new couch. His vast knowledge and friendly service was greatly appreciated, but not only Kevin was polite and friendly. The whole team stopped by to greet us and pet our dog. Definitely will be returning for our next furniture purchase.

The salesman wasn't pushy and presented a package that I couldn't resist. Very professional and got me a great deal.

Adrian was very helpful and attentive. The store was nicely laid out and had many choices. Thank you!

Great experience working with Adrian. Very reassuring and knowledgeable down the the smallest detail.

Adolfo has great customer service skills very helpful great shopping experience

Adolfo, very helpful and respectful person !

They have a great customer service 😁

Marcelo was straight to the point & very helpful

Good seller

I Came here after my brother recommended it and was lucky enough to have Zahra help us find a couch for my apartment. Zahra not only took the time to review potential options thoroughly but also made it such a pleasant experience. Highly recommend !

Adolfo did a great job helping us with our purchase! Very patient and thorough with the process and great deals!

Our shopping experience was great. We were able to find the perfect sectional, and received very generous discount during their Black Friday deal. Zahra and Cris were great. They were able to get us earlier delivery as well. Will definitely shop here again.

Great selection of home furnishings. I was really impressed with the quality of the furniture with a flexible price range for a variety of budgets. Samantha our sales agent was great in answering all our questions and helping us get a beautiful dining set.

The person who helped us, Joaquin, was great! It was low pressure. He was very informative. When we decided on a couch, the sale was quick and easy! He even got us more of a discount than we were planning for!

Amazing customer service and easy purchase

Customer Servive was outstanding, my sales person was knowledgeable and show me what was available. She explained everything. I am very satified with my purchase.

My husband and I went to the Long Beach Town Centre Ashley’s and were helped first by Joaquin and then in mattresses by Kevin. They were both knowledgeable and friendly—not pushy. We left there after purchasing a new king size adjustable mattress set, got some free sheets and pillows, and free delivery as well as an internet price match. They were both GREAT. We’ll be back Morgan and Fran

Adrian S. Provided us with such a high level of service that we will recommend him to friends and family. His level of professionalism and business like empathy, along with his knowledge of product, made the buying experience go very smoothly. Ashley Store is lucky to have someone of Adrian's caliber

Stella helped us purchase our sofa , she is very good at what she does . We were sold immediately. She’s the best

I had excellent customer service from Rafael Morales.. made our shopping very pleasant:)

Stella Peralta was so helpful and personable. We are in love with our new couch and will definitely come back for the rest of our furniture. Ask for Stella! She’s great!

Great customer service . Listens to the clients needs and patient with care in choosing the furniture selection.

He was good and courteous. Though it was free delivery and assembly if I had purchased insurance..but to my surprise I was charged $ 100/- for primeium deliver. I realized when I went home.

Marcello took excellent care of us. He found the dining room we were interested in , got us a good price and made it all so easy. Thank you! Carol and Jeff Ehrke

Zahra was amazing !!! She helped my Fiance and I find exactly what we wanted !!! It was quick and easy and I feel very confident about my purchase !! Thank You !!

Very helpful and friendly staff, they were patient with my shopping process and answered all my questions, thanks to Alondra and the other staff for a great shopping experience.

The associates Marcelo and Ben were friendly and very professional. Helped me and my wife with our needs.

Mr. Adolfo Gutierrez took his time to show us lot of choices on the furniture piece that we were looking for. He worked with us ok obtaining the best price and what we were looking for. Thank you very much.

(Translated by Google) Very good attention. (Original) Muy buena atencion.

The sales associate and manager i worked with were so awesome and got me exactly what I wanted at the price I could afford. I definitely recommend this place.

Sara was excellent we will comeback soon

Great service. Great selection

(Translated by Google) Stella is the kindest person I have ever met. I help them very well. Spectacular!!! (Original) Stella es la mas amable que eh conocido. Los ayudo muy bien. Espectacular!!!

Stella was fantastic! She was extremely helpful and very knowledgeable, overall pleasant and friendly. You can really tell that she enjoys helping people find exactly what they need. This particular Ashley’s store will be my first stop for furniture needs from now on because I had such a wonderful experience provided by Stella!

Stella was so great and helpful, she was very insightful and answered all of our questions. I ended up getting a sleeper sofa with her help. 🖤

Great customer service See Shaun store manager And Adolfo sales rep

Stella was a great help good customer service gave us a great deal! Will definitely be returning!

I recommend Stella if you ever come here ! She was very knowledgeable about her mattresses ,nice, and hooked us up with our bed frame and dresser ! (Doesn’t pushes you to just buy anything)

The salesman Adolfo was very very Helpful to us showed us different sofas in blue that we were looking for. Happy with our purchase.

Kevin was great. He educated us about the mattress buying process and helped us make a good choice

Ben Lopez was very helpful!

Horrible experience, Chris has the worse customer service . He thinks he is the mager and will not help

Ben was very helpful. Got a great deal and everyone was very helpful and respectful

(Translated by Google) Adolf a very good person, very kind and super attentive, thank you (Original) Adolf una muy buena persona muy amable y super atento gracias

Great service at Ashley Furniture! We were immediately greeted by Alex Gonzalez who helped us pick our bedroom dresser and nightstand. Additionally, I had questions about a couch we would be wanting to purchase in the future and Alex answered all our questions. He gave his card to us so when we are ready to purchase our couch, we will be asking for him to help us. Thank you Alex for your great customer service!

I have purchased furniture from Ashley Home Stores for years and I’m never disappointed. The quality is outstanding and the sales reps, delivery, and customer support are wonderful.

Stella in Long Beach made ordering our new furniture so easy

Patty Lopez was super helpful! My husband and I went in looking for a bed frame, we explained to her what we were looking for and she immediately guided us to our now new bed frame. She was so kind and gave us the best advice ever. If you are looking for a kind patient person definitely go in looking for patty!

Zahra was very professional and knowledgeable. Thank you!

Greetings Ashley Furniture, Mr Bill Hu, was exceptional in his customer service personal skills. Thank you, Mr.Bill Hu Respectfully; Anthony D Jackson 🏆🙏🤗 Shalom Shalom..🗽🙏🌉

Evan was very friendly and helpful.

Rafi was awesome. He gave us space so we felt comfortable and not pressured.

Great shopping experience. All questions were answered and buying was super easy.

Had what I needed and Bill was incredibly helpful!!

My salesman was Evan Rodriguez, he was very nice, professional & patient with me. Showed me choices, & also mentioned matress sale. Great salesman I bought a sectional sofa. Thank you Evan

Sue helped us out, and provided great service. We came in with a rough idea of what we were looking for in a new couch. She showed us plenty of different options that fit the criteria we gave. We ended up purchasing the Flynndale sectional sofa. Once we decided on a sofa the buying process only took about 10 minutes including set up of delivery.

Bill was helpful and patient with helping us with picking out of furniture. Thank you Bill!

Adolfo & Michael were very helpful in finding leather couch that suits our needs. We were shown all available options & given a clear explanation of the quality differences between the various models. We were even given a better deal from the ongoing holiday sale.

Bill Hu helped me and was patient to explain about the discounts. Great service

Great experience with Adolfo as our Sales Rep. He was professional and patience as we explored the store looking for our perfect couch. Once selected, we decided on purchasing a new dining room set. Again, he made sure we found the one the best fit for our need and want. Overall 5-star experience.

Today we went to Ashley's Furniture and we had Ben help us. He was so amazing, fast, and efficient! I would definitely recommend coming to Ashley's and having Ben Lopez help!

Samantha Pacheco was awesome. Knowledgeable and friendly!

Had the pleasure of working with Sue today and she was extremely helpful and knowledgeable about the products. I had spoken with her over the phone before coming into the store and once we had arrived she was prepared to show me the exact products I was interested in, which I really appreciated. We did not feel rushed or pressured into purchasing anything we were not interested in. We will definitely reach out to her again when we are ready for more furniture.

Zahra was extremely welcoming and helpful. She made me feel welcoming and had answers for everything I needed. I would definitely recommend coming and having her assist you.

Bill was great! Everyone was very helpful with no typical salesman pressure.

Come on.into Ashley's Furniture and ask.for Rafeal and / or Rafi. They were a great help in finding the perfect Couch for me. The showroom is absolutely beautiful with lots to choose from.

For all our furniture purchases we reach out to Zahra, she is so friendly and knowledgeable of the furniture they carry. She always has a smile to great you and is so pleasant to speak too. Recommend to visit the LB Ashley for a great experience.

Stella was amazing!!! We went in telling her exactly what we were looking for and she went above and beyond! They were already offering Black Friday deals and she made sure we got as much off the price as possible. Thank you Stella for providing excellent customer service we will definitely be coming back!

Ordered furniture and paid in full month ago and furniture still not here. Return stuff which are defective will take forever to replace even though it is there mistakes.

Extremely helpful sales person (Michael) and his manager. Our purchase experience went through smoothly. I only wish if they would have a way by which they can take measurements at home before recommending the right furniture configuration (e.g. sectional modular sofa sets). Overall, a great experience!

Horrible sales people with manager bunch crooks came up with different numbers on different occasions.will never returned hope location goes out of business.i wish I can give zero stars.beware

Great customer service and products you would only find at Ashley furniture sotores. The craftsman ship on items are superior.

Great services and awesome staff

Great customer service!

(Translated by Google) Thank God well, although they didn't give me much credit, Adrian's customer service was very good and attentive, and with the product one was good and the other bad but they are about to come to my house to resolve it, let's hope everything turns out well (Original) Gracias a Dios bien, aunque no me dieron mucho crédito , en el servicio al cliente Adrian muy bien y atento , y con el producto uno bueno y el otro mal pero están por venir a mi casa para resolverlo esperemos qué todo salga bien

The day I walked in I was immediately approached by a wonderful young lady named Samantha. She helped me very quickly. She was very efficient and straight to the point. We also had great laughs and a wonderful talk. I received my five drawer dresser that I ordered very quickly and I love it, I also bought previously to purchasing the five drawer dresser, which was the ashley Furniture Neillsville set. I have the queen bed headboard and frame the six drawer dresser and nightstands white wash I love it and everyone that comes to my home. Loves it as well thank you Ashley furniture

The attendant didn't want assist me with getting the item i wanted and researched online for my small space. She keep showing me other options far too large and didn't want to tell me the option I wanted wouldn't be delivered until December. She was just trying to sell whatever was on the floor.

Sales person was very efficient and provided very good service. We liked the furniture and bought it.

Unique and luxurious

Our experience was so fast and seamless! Ben Lopez helped us out, great service! We’re very happy with our experience!

Did not have a good experience, called into the store, was told i had to come in to place my online order since the item was not in stock, did not get a the matched price i wanted even though other websites are getting the items directly from Ashleys Furniture which made no sense, was told nothing was backordered and that it would get to me quickly, and that was definitely not the case. Ended up cancelling the order due to false information. When walking into the store, asked for the person who helped me over the phone, everyone in the front were just talking and did not want to assist me, had to force someone to ring me up and they just told me to wait. Horrible service

Ariana was great , thank you

The team was great!..

I was very pleased with the complete process of buying a new living room set. The staff was welcoming, friendly & very helpful. The many different styles & fabric types was impressive & the delivery process was spot on. I really don't think there's any room for improvement. I would highly recommend "Ashley Furniture" for helping you upgrade your new living space with beautiful furniture...... Thank you, Kevin C.

Zahra was very helpful and informative in picking a mattress and sofa!

The reps were helpful and knowledgeable of their products.

Very pleasant repair man. Getting service took over 2 weeks or more.

I purchased a dining table and floor mat took them more than a month to deliver it when I received my order it was wrong got my mat but no table according to them I did not confirm in which I did various times when I got my table I called to check on my payment happened to be it was not the arrangement on my contract I definitely will not come back to this store very poor customer service in whole store

Picked out a great dining room set today. Thanks Sue, you were super helpful!

Joaquin was very helpful with our purchase. We never felt pressured in deciding and answered all our questions. Highly recommend him.

Zara is amazing

Ben Lopez sold me my furniture. Thanks

Worse experience ever

Ben Lopez best sales person

Excellent service

Zaira is amazing, really helpful. Will come back with her.

(Translated by Google) Ben López helped us very happy (Original) Ben López nos ayudó muy contentos

The store was clean and well presented. The staff was helpful and very professional!

Bill made it happen for me and my family!!. I had previously been at the HB location and they just couldn’t make it work within my budget . I showed Bill the exact sectional I wanted and told him my budget and he had me out of there in 30 minutes. He did what the lady at HB wasn’t willing to do for me and didn’t waste any time . If you’re looking for a quick and pleasant transaction look for Bill.

Great customer service. Very friendly and informative. Highly recommend Kevin to support you.

Kevin helped us out he was very helpful and patient with us. Thank you Kevin😊

Kevin helped us out he was very detailed and very helpful. Ask for him upon your arrival.

Rafi did an incredible job helping us and made the process so smooth and was so helpful!

Ben Lopez was very helpful and great costumer service when it came to explaining prices and furniture quality .

Samantha was wonderful. Very friendly and patient. Answered all our questions. Didn't feel forceful. She allowed us to go over to Bob's furniture to check out the furniture before deciding. The furniture at Ashley is better quality. This is the 2nd time buying stuff for the house.. same thing happened.. checked out multiple stores and end up buying here. Can't go wrong with Ashley furniture. Ashley thank you for taking time to talk about each product so that we could make an informative decision. Felt good about the purchase because you didn't leave anything out.

Brand new couch was damaged when it was delivered. I was told I had 72 hours to inspect the couch, which I did, and reported the damage within the 72 hours, but Ashley would not replace the damaged couch section, only send a technician to fix it. When the technician and part came, not only did he not fix it right, he damaged a different part of the couch. Ashley's response? We'll send a technician out to fix what the previous technician messed up. So much for my brand new couch. Ashley is a fraudulent company and nobody should buy a couch from them. Buyer beware!

Ben lopez provided excellent customer service in addicting me to purchasing my new tempura mattress. Not only was his knowledge and expertise helpful, but also involving everyone on the team answered ALL my questions. I will come back in the future to purchase other pieces of furniture

Zahra is our sales rep and she is very helpful. Thank you

Came in for a new living room set, found amazing selection. Sales person Kevin was extremely helpful, allowing us to shop at our leisure and answering any questions.

My sales guy Kevin was very helpful and I was very satisfied with my experience I had today.

Zahra helped me in the store today and she was absolutely amazing! I really appreciate all the help. Thank you for making my shopping experience enjoyable!

Overwhelmed at first coming in the store. But with Kevin’s help it was much smoother. He is very knowledgeable and went above and beyond to ensure I meet all my furniture needs. Highly recommend him.

Want to say that Shopping for furniture this time around was the best experience. Our sales person was not only courteous and friendly but a complete professional in every way . Our sales person name is Samantha and we highly recommend her . She was clear in communication and was able to let us know all the features about the items we bought. We came back 3 times and she was friendly every single time. The Manager Charles was also a pleasure and very helpful . Overall best experience I had buying furniture .

Zahra was very helpful ,

Kevin was a great salesman very helpful and I was able to find exactly what I needed with his help

Very helpful, courteous, efficient, and friendly pleasant experience. ⭐️

Ben lopez good sales person

Samantha and Zahra provided exceptional service. Really helped guide us on making the right decision for both our furniture and mattress. They took the time to educate us and address any questions we had. We left feeling very excited about our purchase

Zahra was very helpful

We were helped by Evan; He was friendly, attentive, and helped us find exactly what we were looking for in furnishing our new home. Great experience, great customer service!

(Translated by Google) Good service, Adolfo Gutierrez helped us and explained everything to us clearly. all our doubts (Original) Buen servicio nos ayudo Adolfo Gutierrez y nos explico todo y claro todas nuestras dudas

Zahra has Excellent Customer Service Skills. Very knowledgeable in helping me to buy my Jayemyer Dinning Table and Chairs. Thank You!

Over the top amazing definitely was really really nice having Ben Lopez as our representative great listener and got us exact what we needed

Thank you so much for your time and patience Ben Lopez! We couldn’t be happier with our purchase and your customer service!

Zahra was great

(Translated by Google) Ben Lopez (Original) Ben lopez

Great person Adolfo was great got us a great deal I would recommend to everyone

Bill is a great SALES MAN!! Very patient and friendly!!!

Bill was amazing fantastic service!!!!

Double check your receipt because they don’t check calendars. Purchased a bed frame and asked what the delivery estimate would be. Was assured by “Alex” that it was 4-5 days. As we continued with the purchase, he specifically told me “it will be delivered Saturday”. I checked the receipt for the correct price and contact information. Unfortunately what Alex had neglected to have me double check was the delivery date- Saturday of next MONTH.

Fantastic service from Adolfo today! We cant wait for our furniture to be delivered.

Zahra was very nice and helpful I’m a very happy customer with my mattress purchace.

Zahra was very helpful. Can’t wait for my mattress to arrive. Thanks!

Zahra was amazing! She was very diligent with making sure I got the merchandise I wanted! I will be back to purchase more!

Very good customer service from Zahra…thank you for your assistance ✅

Zahra was very helpful

Ben Lopez is an awesome salesperson. Highly recommend

Kevin helped us pick out and order a sectional sofa for our new place.

This store sucks butty. I purchased a sofa and dinette set and it’s been nothing but hell from day 1. Damaged goods from day one. The sofa was switched out but the dinette set has been nothing but trash. I’ve had six scheduled appointments 2 in which were no shows which include the first initial delivery and they keep sending me a damaged set. The manager Ron finally agrees to take the charges off my account and come pick up the dinette set and he re we are nothing has been taken off my charge card and I still have the price of trash still sitting in my kitchen taking up space. Never again will I shop at Ashley furniture. It’s nothing but trash and it seems like the employees are worse than the furniture. So disgusted with the service and quality of the employees and the furniture

Zara was great! Amazing customer service!

Adolfo did a great job helping us find the perfect furniture! Great service. They had one error which was the delivery address was my mom's house and when they emailed the address to confirm it was the billing address which we my house. We happened to have a truck so they put it in our truck and we delivered it. In the end it all worked out very well.

The customer service in the store was great but delivery has been a nightmare. I have had a damaged couch delivered to me twice. In each case the leather sofa has had a cut through the leather. I have tried calling to talk to someone but I only get an automated system that routes me to a call service that cannot help. I can't reach the store. The furniture looks nice so we'll see if third time is the charm for delivery. Update: I received an undamaged couch on the 3rd delivery. It's comfortable and looks great.

Sue Ashley was the best!!!

Zahra was very helpful

Bought a bed today. Sales person Ben Lopez What an awesome experience I will be coming back just because of him. I saw a lot of things I liked. He will be my sales agent permanently. Good job Ashley’s, hiring a good employee like this. 10 star review if I could. =)

We had a really good salesman help us today.Ben Lopez Awesome customer service. Super informative and a great personality. He sold me an awesome bed. I will definitely be coming back for more things for my home. He’s going to be my permanent sales agent. Good job Ashley’s having him as an employee.

Aldofo is kind and efficient. Great experience

KEVIN..CASEY FARRELL

Zahra was amazing. Her service and professionalism were exquisite. Highly recommend her to anyone interested in purchasing furnitures.

Harassing! Worst than a car sales lot! I went in and was waiting for my husband until he was done at Total Wine and I told the sales lady that when I went in. Went to sit on a sofa and maybe 2 minutes later she comes and says how the fabric is premium blah, blah. I said I’m good thank you still waiting for my husband. Then she said she had to tell her manager so she could help other customers (Tuesday at 11am and no other customers). So then another 2 minutes the manager comes and again I tell him I’m waiting for my husband. He says “Waiting for him so you can buy something?” Just completely rude. I was going to leave but with them harassing me I wanted my husband to come in and see if it was just me. He comes in and I see him and go by him and we sit on a sofa. My husband said let’s just go because I hear them talking about you and I’m not comfortable. So we left. We did like a sofa but since we didn’t have time to just look around and not be hounded we don’t know if we like it so going to a different store.

(Translated by Google) A week ago I bought a Mollviney bedroom when I took it out of the box it looked like a used bed, it's kind of unpleasant because my daughter thought it was a used bed but she herself saw that I took it out of the box I went to pick it up from Colton, today September 23 2024 I will go in the afternoon to make my claim, very bad experience (Original) Hace una semana compré una recamara Mollviney cuando la saqué de la caja parecía una cama usada es algo desagradable porque mi niña pensó que era una cama usada pero ella misma miró que la saqué de la caja la fui a recoger a Colton, hoy septiembre 23 del 2024 iré por la tarde hacer mi reclamo muy mala experiencia

Service was quick, was in and out within 15 minutes. Adolfo was well spoken and knowledgeable.

Phil is great very well professional respectful great salesman……..

Kevin was amazing. Very helpful very knowledgeable. Will definitely be back

Zahra and Alondra thank you for a great experience! You both were amazing and possess professional knowledge on what you do. Thank you for going way and beyond on your customer service! I am so excited for better nights on my temper pedic mattress.

Samantha was too convincing to ignore and very pleasant.

Came to Ashleys for couch and Kevin made sure we left happy.

Not very happy going to contact the warranty on the living room suit I paid 2000 dollars.

Zarah Fardoun was dynamite, super helpful, and helped me with color schemes & selection. Very satisfied! Cannot recommend strongly enough! Great experience!

Adolfo was of great service to us at Ashley’s Furniture. He greeted us with a smile immediately and was very helpful throughout the process. Thank you Adolfo for a great experience!

Adolfo was very helpful and quick. Quite demure with his customer care

Adolfo, was an Amazing guy to help me out with my purchase. Made me feel like Ashley’s Furniture is there for the customer and to think of everything as an investment. Also advised me that in the event they start assembling and I don’t like what is happening or how it’s coming out that we can make the changes easily. Now that made me feel more secure than having to forcefully commit to what I bought in store.

Adolfo is a great sales rep. Very nice and knowledgeable.

Kevin did an amazing Job! Great product knowledge and friendly service

Thank you Zahra Amazing service

Ben Lopez provided great customer service and ensured us with support as we were looking for a great bedroom set for my son. We are content and greatful. Thank you Ben Lopez

Zara was the best and very helpful with my first couch purchase! Thank you!

Our shopping experience at this location in Long Beach has been great! Kevin was very helpful,.informative, and patient with our needs. Will recommend to others for sure !

Ben Lopez was a great sales man and treated us very respectful and nicely . 10/10

Kevin was really helpful and awesome I felt like I was talking to a friend from work!

Janethe is very nice and experienced, I highly recommend coming to see her

Let me start off by saying Alex Gonzalez and Charles the manager were super friendly and helpful. I was very particular with what i wanted and was helped every step of the way. Even though i did not purchase anything at this time they never felt like I was wasting their time. Thank you so much will definitely come back.

janeth was helpful and on it :)

Janeth made this experience easy and enjoyable. Was not pushy at all and was able to help us with all our needs. Highly recommend

(Translated by Google) I visited Ashley today to remodel my house and I am very grateful to Janeth for her service and disposition 👏 I am very anxious to receive my new sofas (Original) He visitado hoy Ashley para hacer una remodelacion de mi casita y muy agradecida con Janeth por su servicio y disposicion 👏 me siento muy ansiosa por recibir mis nuevos sofas

My family and I are very happy with the service we received at Ashley Furniture. Kevin was very informative and patient and answered all our questions. He provided us with all the information needed. My parents were very happy with the service provided. Thank you Kevin and team!

My overall experience with Ashley's store, I will never ever buys a piece of furniture from them. They're furniture comes incomplete and customer service sucks. Please don't waste your money at this place.

Alex and Zhara were very helpful! Will come back for my future furniture needs.

Kevin is super helpful

Zahra was amazing Answered all my questions , I feel really good about my purchase

Thanks Janeth! Appreciate your prompt service.

Ben lopez best sales person please ask for him

I do not recommend the Long Beach location. I am not speaking on every Ashley Furniture store. I purchased over 8k in items. When I called to confirm my delivery date, I was told my delivery date change due to items not in stock which is not what I was originally told. I was given different information from my original purchased date. While attempting to ask one additional question, Representative (Justin) hung up the phone. I called the store to speak with a manager (Anthony) who repeated the same information but did not ask questions or ask for details when I stated one of the representatives hung up the phone while I was still speaking. I understand that a manager will protect his employees but at least pretend to care for the customer. Ultimately better communication and better customer service from the store and its employees would have helped.

Kevin was great Nick

I make a mistake to go to this store, never again going back! I will NOT recommend this store, customer service is terrible 😩

Samantha was really easy to work with. Made us comfortable with our decisions

Ben Lopez excellent help from Ben very helpful

Amazing customer service and was a true delight to work with.

Great service from Zara!

I just buy 12k products for my new home Ben Lopez was perfect helping me to get the best deals and more savings 👍

Ben Lopez is the best Thank you for your help

Bill provided excellent customer service and was able to explain to us details regarding our purchase of a couch and living room furniture…

Thank you Zahra for your help! I appreciate you.

Went to Ashley yesterday to look for cabinets for my entryway and living room. The employee posted at the front told me they didn't carry anything I was looking for and I should go to Ikea. So, I guess if you're looking for cabinets or worthwhile customer service, look elsewhere.

Ben Lopez good sales person please ask for him. Please ask for manager Anthony best sales manager

Bill was great to work with. He was attentive, professional, and patient. He answered all questions I had and made my experience at Ashley Furniture a very pleasant one.

👍

I had an amazing experience with Zahra. She was very professional and she went above and beyond to help us get what we needed. We couldn’t be more happy with our purchase. We definitely will be going to her again for further purchases.

Great and helpful experience! Ask for Kevin.

Thank you Kevin for all of your help. Great experience.

Kevin was amazing! One stop shop! Definitely recommend him!

Ben Lopez helped my husband and I find our furniture here, and he was amazing. Literally took the time to show us everything we needed and to further show us all of the options financially. He was very honest and financially conscious as we expressed that we had a small budget. Great customer service!!! And as a bonus, the furniture quality was soooo much better than IKEA and Living Space in terms of couches. If you need a more affordable option and want quality so you can soak into a nice and cozy cushion after work, this is the place to shop.

We bought the two piece leather sofa set from Ashley & there was a gap between two seats in one sofa & we complained after an hour of delivery. Two people came to inspect & said they can not repair & it is manufacturer’s defect but they cannot exchange or take it back. It’s ridiculous that if they cannot repair , they should exchange it but no, they refused to do anything. We are very very upset with the service of the Ashley management. I would not recommend anyone to buy from them as the service is bad & the product delivered is bad too.

He was very helpful and attentive to our needs. Great sales Associate

We had a great experience shopping here with the help of our friend Ben Lopez! Great deals and great costumer service! Thank you!

Zahra was amazing thank you so much for your wonderful help ❤️

Ben Lopez sold me my mattress. Great customer serive. Come in and as for him

Great customer service. Kevin was not pushy patient and understanding. Would definite be back because of him

Great customer from Kevin @ LB store. Good promos right now.

Ben Lopez was friendly and knowledgeable. I appreciate the patience he showed to my million questions. I did not just purchase the perfect comfortable couch. I also got it in the perfect Color! 🥰 thank you Ben

Ben lopez sold me my sofa please ask for him

Janeth gave us a great experience! She was very patient and gave us great detail whenever needed. We didn’t feel any pressure whatsoever which made the experience great.

Certainly! Here’s a sample review you can use: --- I recently had the pleasure of working with Zahra while shopping for furniture, and I couldn’t be more impressed. From the moment I walked into the store, Zahra greeted me with a warm smile and was incredibly attentive to my needs. She took the time to understand exactly what I was looking for and offered valuable suggestions without being pushy. Her knowledge of the products was outstanding, and she was able to answer all my questions with ease. Zahra also helped me find the perfect pieces that fit both my style and budget. The entire shopping experience was seamless, thanks to her professionalism and friendly demeanor. I highly recommend zahra to anyone looking for a stress-free and enjoyable furniture shopping experience.

Bill helped us this evening & had the best customer service. very helpful & informative

Samantha was patient and even went as far as letting me borrow her measuring tape to go home and measure my space correctly to assure I made the right purchase option for our small apartment space. I took up alot of her time today and she never appeared irritated with my indecisiveness. She gave me the time I needed to make my decision and didn't hover around me like some sales people do. I really appreciate her.

Kevin was absolutely phenomenal with his service in finding our bed and couch. He was patient with the options we were looking at, thorough on his explanation. The best service you could ask for

Donna, was truly the most wonderful and lovey person I have ever met at an Ashley Furniture! I have purchased all my furniture from here since 2016 and I have to say, I am grateful for her in every way. Such kindness, such joy. Thanks for everything and I look forward to seeing the furniture for my favorite lady (my granny)!

Bill was very helpful

Zahra was very helpful💕

Ben lope gave us the best deal!!! Highly recommend!

Zhara was extremely helpful and kind from the moment we walked in the store to the moment we left. We came in to look at sofas but with her help and expertise we left with a full house of furniture.

Bill did a great job!!!

Ben Lopez sold me my bed please ask for him

Patient, listened , super nice

Great job Adolfo, thank you so much

Andrew was wonderful to work with. He listen to what we wanted and made sure we bought what we needed.

Kevin Johnson was most professional, helpful, and trusting. Mike

Zahra helped us find everything we needed with amazing and cheerful attitude. She was amazing and incredibly helpful, please promote her.

Andrew Lint was very helpful and pleasant got me all set up and out the door in less than 15min. Thank you for your amazing service.

Ben lopez helped me with all my furniture. Please ask for him

Don’t buy anything from them they are a fraud i paid 1800$ for a sofa and bought 200$ 5 year warranty, the sofa broke and they say it is not covered under warranty, they use 3rd party warranty companies which use 3rd party companies for parts, they will put you on 1 hour hold they will make your life miserable don’t do any business with them ever.

Donna was so helpful and kind when helping my roommate and me! Very happy with our experience!

donna was so helpful and welcoming. now we have somewhere to sit in our apartment!

Everything was good until delays started. And i decided to cancel. The messed up part is i bought all my furniture to match. They made me wait for delivery then after losing day work they said it was too damaged to be delivered. Lol why would you say that to a customer. There return policy wont return partial of what i received after canceling the remaining furniture. I guess you have to be aware once they send bit at a time. They will not take returns at all. Last time I will buy from them. Cancelled the damaged sofa that was never delivered. Initially in store was good. I mean they are salesman and say what you like to hear. But when it comes down to delivery. They are 1 star. I hope this keeps customers aware of not buying separately. You will be left with unmatched furniture. We work hard to buy our new home furniture to be told damage was sent and no return when you cant deliver is just bs. If anyone wants to buy the existing furniture at a cheaper price i will sell them. Save urself the head ache. They are new. Just don’t like how i was tricked. And seeing this daily reminds me. Thanks for wonderful experience. Wont happen again.

Zahra was very kind and gave a very good service.

Kevin was phenomenal in assisting us getting the perfect bed and mattress for our needs. He also got my daughter fitted for the perfect bed. Super patient and understanding of our needs

Very patient and knowledgeable

We had a great experience at Ashley's especially with the assistance from Ana Gomez. She was patient, kind, and so professional. My family and I all had different ideas of how we wanted to decorate our family room and Ana made suggestions to help us all feel heard and incorporate our ideas. She made this experience easy and stress free.

We had the up most best experience at Ashely Furniture Store in Carson. Please, if you are indecisive, look no further and stop at Ashley’s! We were greeted by wonderful Donna and right away she advised and let us she would be the one assisting us. She showed us how the prices are listed and told us how the showroom was arranged. And off went to find our dream bedroom set without being followed or pressured. if we had questions she not far away. Donna was very knowledgeable about the the furniture and mattress. We were only going in the furniture but really need a mattress. She took us to mattress section and i learned so much on how important a mattress is to our health, it would be senseless to buy furniture without a benefit to our health. Donna was so patience and calm, it never felt like she was trying to make a sale. I’m so thankful for her and Chris! Chris thank you for adjusting a small error on the final receipt and being very friendly. Please just stop and ask for Donna, you won’t retreat it. Very professional, friendly, and knowledgeable:)

Kevin was great and made the selection and shopping awesome experience.

Andrea was a great person to work with she helped us find the right sofa for our house!

Ben Lopez was an amazing salesman

Great service

Walk into Ashley’s on Sunday in search for a new couch. Immediately greeted and ask what I was looking for by Rafi. Very helpful and knowledgeable about products there. He showed me multiple options to ensure I was getting the right couch. A wonderful and easy experience here. I would definitely recommend this location and hopefully Rafi is there to assist.

Sue is absolutely phenomenal She’s patient and so knowledgeable Sue makes us feel at home while helping build our home She helped us get the best deal and with financing Can’t wait to come back! Thank you Sue!

Zhara was really helpful in answering all my question and in the end I felt happy with my purchase.

Zhara was very lovely in helping us choose the best furniture. Love her upbeat and friendly attitude, she was really the best!

Came in today and bought a new sofa, Rafi helped us and he was awesome super friendly and knowledgeable about all the different options! Would definitely come back in the future to see him! :)

Kevin helped me out today, he was probably the most knowledgeable person on the floor, all of his colleagues continued to ask him questions as he stayed focused on us. The man can multitask and he knows his stuff. Go see Kevin if you want to know about or make a purchase regarding anything and everything for home decor and furniture.

This was a great experience

"I am beyond grateful for the incredible help Zahra provided us during our furniture shopping experience. She assisted us in picking out the perfect bed, table, and other pieces with such care and expertise. Zahra's knowledge and dedication made the entire process smooth and enjoyable. She went above and beyond to ensure we found exactly what we needed. Zahra is truly the best sales representative we've ever worked with, and her assistance was invaluable. Thank you, Zahra, for making our home shopping experience so wonderful!" * Long Beach location.

Great shopping experience today here at Ashely Furniture. Samantha helped us out and did everything she could to meet our needs and show us many options. We ended up purchasing the one’s we liked the most and got the military discount approved as well.

(Translated by Google) Samantha attended to us with great patience and also speaks Spanish. (Original) Samantha nos atendió con mucha paciencia y también habla español.

Sue was very helpful!

Great service Janette was very helpful. Explained everything well.

We purchased 2 recliners from Ashley Furniture in 2022. They came out and put in more stuffing once. We purchased also extended warranty! But stuffing not covered. They don't care and will charge me to come out. Won't ever be buying from them again. 😕 not a great way to bring customers back. Also purchased tables, end table and other stuff from Ashley furniture! I'm done.

Was helpful great customer service amazing

Zahra and rafi helped me pick out the perfect bed for my back and neck problems. Zahra got me the best deal I’m very happy with making my purchase. I left out feeling like I got what I wanted but also what I needed. Thank you for your help.

I made a purchase in March for bunk beds. Ever since, we have had to deal with the store, the online representatives, and with the technicians. They're all terrible. On the delivery day, the technician was ignoring my instructions and calls. Did whatever was best for him. Moreover, he and his partner did a terrible job in building the beds. Inclusive, it was so horrible they broke part of the bed and a lot of the screws were missing. The bed was absolutely UNSAFE for our kids. They were scared they'd fall, hence, they didn't use them. Then, we submitted a case with the store, but nobody contacted us. Chris wasn't helpful either and the store manager was never in the picture. Terrible, and when I tried speaking to the sales associate, Ben Lopez, he yet to this day, has never contacted me to help us out. In addition to his absence, he sold me a an extremely cheap material bunk bed. He bragged it was the best wood material they had, yet it is cheap and flimsy. Terrible recommendation on behalf of Ben, Individuals like Chris, Ben and everyone else involved have terrible customer service, they're ignorant, rude, disrespectful, incompetent and liars. I had my order placed in March, delivered first Saturday of April and after multiple appointments, technicians, store sending incompetent technicians, and all; the bunk beds were just "fixed" this past Tuesday July 30th, 2024. It took FOUR months for Ashelys to take care of it. The only reason they took action is because I personally had to go in the store to file a complaint twice. I had to deal with Chris, again, not once did a the store manager show any concern. SUPER UNPROFESSIONAL. Definitely disappointing that leads me to never wanting business with Ashley's furniture ever again, Definitely seeking and looking forward to close my account with them.

Andrew was super knowledgeable and very helpful

Zahra was hugely helpful in locating and showing the couch and mattress that would be the best fit for us!

Kevin Johnson is awesome, very helpful, patient and friendly. Thank you Kevin for helping me with my purchase.

Great place got great service from Ben Lopez, was able to help look for what we needed.

Zahra helped me upon entering the store. She was terrific! I will definitely go back to her for future furniture needs

Ben Lopez and Charles (the manager) were very helpful. We are very happy with our purchase! If you need help with choosing furniture, they are well versed and professional with their work. Highly recommended.

Ben Lopez best sales person

Very good service and fast

If your shopping go to Ben Lopez. Not going to lie, I'm usually the type to avoid sale workers in a store and I did just thatI when I first came in looking for a couch. However when I had a question it happened to be Ben that I asked and he was genuinely so kind AND helpful. The couch I came in to look at ended up not working out but he helped me find an even better one without being pushy. Let me look around and debate options while happily getting me any info I asked for. It's funny that buying a couch ended up being such a good experience but it truly was and when I need more fruniture I'll be coming back to Ashley's as long as he's there.

Ben Lopez was an excellent person and sales person whom assistance my daughter and I. Highly knowledgeable and a genuine good person who tries to do his best to assist you. I highly recommend Ashley's Furniture and salesman Ben Lopez atc7410 Carson Blvd Long Beach CA.

Kevin helped me out best guy ever thank you

Ben is the best!

Michael Patriarca is super helpful, well knowledgeable and very accommodating super highly recommended!!! Thabk you Michael!

I bought a new bed set and worked with Zahra and Patty. I recommend that you work with them because I didn't feel pressured, they explained everything thoroughly, and even played with the baby. They are both very polite, patient, and great at explaining. If you are I'm need of furniture I recommend you work with either of these ladies, but if you are lucky like me and my wife you will get to work with both.

Stopped in to get a new leather sofa and Andrew came over to help us. We told him what we were looking for and he led us to each of the options. Lots of features we didn’t consider when looking for a new sofa. Glad Andrew was patient and very helpful. We left with a brand new sofa that day. Highly recommend Andrew.

Zahra was very helpful! She got our furniture order processed very quickly! She is very professional and friendly!

Ben Lopez was AN AWESOME HELP!!!!

Ben Lopez I came to get a bed and he was polite and helpful. Every time I come to Ashley I ask for him.

Ben Lopez sold me my full size bed frame. Came back to him because he was a wonderful sale person the first time I came

Thank you so much Ashley furniture for having Kevin as your sales guy. It was awesome very patient. Helped me out got everything I needed. Give him a raise please. ❣️

Great service from Ben Lopez! He was able to help us find all the pieces we need at great prices. For our 1st time shopping at Ashley Furniture we are satisfied.

Ben Lopez was an awesome sales associate. Always shop with Ben Lopez.

Great service!! Will definitely be coming back to Benancio L.

Everything was very simple and Mr. ben Lopez made the process a breeze.

Sales reps were super friendly and helpful. Ben Lopez helped us get exactly what we were looking for at a great price.

Zahra at the Long Beach Town Center Ashley's was so amazing...she's was extremely helpful. We so appreciate her all her help and patience.

Great service and selection! Patty was so nice and helpful with purchasing my furniture which made it an enjoyable experience.

Pretty nice store at Ashely’s furniture I got 3 items got help from Kevin really good customer service I appreciate the good service thank you 🙏

Came in to Ashley furniture today to buy a power recliner sofa and bill assisted me and with the help of his manager Jay we made a purchase Thank you for the assistance today.

Kevin was very helpful, attentive and kind. He answered all our questions and overall we had a great experience at Ashley’s.

Came in to look for a couch for the first time and Kevin was such a HUGE help. He was very friendly and helped us find the perfect couch to work with our space and budget. Definitely ask for Kevin to help you with whatever you need.

Ask for KEVIN. He will work with you and your living space. Very friendly and knowledgeable on the furniture in store. He will show you all the options and if you have a budget he will do his best to work around that price range.

An amazing experience at Ashley furniture in Long Beach, where my fiancé and I were assisted by Kevin in purchasing a bedroom set. Kevin gave us our space and provided details when asked, he understood our sense of humor and laughed with us. He made the purchasing process very easy and simple. Definitely will be coming back to purchase a couch and kitchen table.

Andrew was so very patient. He was well versed in all aspects of the items I purchased. He also went above and beyond to help me get the most out of my investment. Great service!!!!!😊👍🏽

Zahra Was very attentive and his knowledge of the subject was very convincing

Ben Lopez best sales person!!!

Zahra was amazing , highly recommend her for future furniture shopping

Patty lopez and manager Jay wingo are great people to work with thanks for my furniture

Kevin help me out alot with my bedroom set great service

Samantha was awsome. She was very detailed on every piece of furniture. She answered evey question i had. Will definitely come back

Zahra had excellent customer. I'll will be back for sure.

Ben Lopez the greatest salesman

Ben Lopez best sales person sold me all my furniture. Please please ask for him

Kevin was amazing, and very knowledgeable. Can’t wait for a good night sleep, and my new bedroom set. Thank you so much Kevin! Denise

ALEX GONZALEZ AND SAMANTHA ARE THR BEST ! THEY REALLY DID ABOVE AND BEYOND TO HELP US.

Ben Lopez best sales person please ask for him

Ben Lopez best sales person please ask for him

This review is about the company in general not really the store. But this is the location we bought our couches at. Originally ordered couches 6/30/24 then got them delivered 7/17/24 which a. Part was missing and now have to wait till 7/30/24 to receive our missing piece. For $4000 you’d expect better service. Ashley’s furniture in general gets 0 stars I will never purchase furniture from here again. I have been contacting customer service and nobody has reached out to me yet. It’s been about over a week. Horrible

If it wasn’t for Donna I would’ve been SO lost! She was helpful in every way possible. I mentioned I was in my discovery stage and Donna showed me all options possible and even created a cart for me so all I have to do it purchase want I saw in store! Donna made my experience very personable and exciting. From the moment I walked in to when I walked out she had a smile on her face and super knowledgeable with all your products! Thank you Donna for taking the time to show me everything! - Marie M.

Ben Lopez is the best !!! Very helpful and professional

Zahra been very good to explain everything professionally and convincing to buy right stuffs for use.

Ben Lopez best sales person please ask for him

Rafi was very helpful and nice. Definitely will be coming back for more purchases and will ask for him.

Kevin was extremely helpful and not pushy for higher-end items. Got what we wanted quickly and professionally!

Andrew Lint was extremely thorough and professional. He was very attentive to our preferences and got us a great deal on a mattress that’s going to increase our quality of life. We will definitely be coming back in the near future.

Samantha was very helpful I bought my king size bed I’m very happy with my purchase

Alex was awesome!

Ben Lopez great sales person

Wonderful service by Zahra will definitely be coming back soon:)

Been shopping at Ashley during last couple moves. They always take care of us at the Long Beach location. Ben Lopez is awesome…ask for him and you’ll be in great hands!

Ben Lopez sold me my power recliners please ask for him

Zahra is the best!!!! She can read your mind. She knows what you need. She made our shopping experience not stressful

Zahra was outstanding! She was patient we gave her our budget and she showed us exactly what we could afford

Samantha was very knowledgeable and helpful with explaining all the details we needed to know about the purchase of our new sofa. Thank you so much. 👍🏾

Zahra was an excellent salesperson, she accommodated our needs of what mattress that would be best for us

My wife and I went in to Ashley's looking for a new couch. We were met at the door by Bill Hu, who was very attentive, knowledgeable and provided top notch customer service. We will definitely look for him when we come back to purchase our bedroom and dining room set.

Large showroom, and a nice clearance section in the back right of the store! Prices seem good, and the people were extremely attentive. I was a bit in my own world and didn't have any questions really, but Donna walked me through everything I could have a question about, and more. She was incredibly helpful in pointing out all the products that last the best, and where the better deals were. Also financing and stuff like that. Look for her to help you out when you come by.

Ben Lopez was absolutely amazing. He was patient with me considering I was unsure of what I wanted. We ended up finding something I am super happy with! I will definitely come back to him again.

Zara is the best 🙏🏻 She helped me a lot to choose the best mattress!

Ben Lopez was extremely helpful!!

My experience at Ashley’s was superb. Ben Lopez helped me efficiently and in a timely manner. I would definitely recommend coming to this location for furniture!

Zahra was extremely helpful, listened to my furniture needs and made my purchase seem-less. Thanks for your assistance. Vee

Had the pleasure of meeting Kevin at Ashley’s. I was looking for a few new things for my new apartment. Kevin was very friendly and knowledgeable. Helped me pick out the best things for my new place! Thank you for such a great experience. Definitely will be back in the future!

Zahra was very nice and accommodating. Helped me so much with mom who as in a wheel chair getting her on and off. She showed us some great options and really listened to what mom and I needed and liked. Great service and very kind.

Ben Lopez best sales person

Zahra is the best! So helpful to me and my partner who were looking for new furniture for our new place. Thanks for all your help!

Great customer service by Ana! Very knowledgable & helped us find what we were looking for.

Ben Lopez was very informative and helpful! He made our experience very smooth! Thank you, Ben!

Sahara was Very knowledgeable & good customer service

Ben Lopez was great! Informative, helpful, patient, and detailed. Customer service was always present and ready to help.

Ben Lopez helped us find our family dining table, wasn’t pushy, answered any questions we had.

Zahra and Samantha helped us find the perfect bed and a u-sectional sofa for our new place. Both knowledgeable and dedicated to meetings our needs. awesome experience!

Anna is a GREAT, hardworking and responsible saleswoman. I appreciate the experience and will definitely come back to this location for future purchases.

From the moment I walked into the store, Donna greeted me with a warm smile and a friendly demeanor. She attentively listened to my needs and preferences, asking insightful questions to better understand what I was looking for in a sofa. Her knowledge of the various products and their features was impressive, and she patiently guided me through the different options available. Employees like her make a significant difference in a customer's experience, and I will certainly recommend Ashley Furniture to friends and family based on this positive encounter. I am now enjoying a sofa that perfectly complements my living space. Thanks Donna! DBL.

Ashley Furniture Thank you Ben Lopez for all your help!!

Great experience!

Zahra was amazing at describing and patient. Would come back to her again!

Kevin has been amazing and helped us with our purchase.

Ben Lopez a good salesperson!!!!

Ben Lopez was great and easy to work with. Thank you!

Evan was great! He was very kind & made the experience easy. Efficient & quick!

First time at Ashleys, Zahra greeted us from the Start and was very friendly and helped me make the decision to get what's right for me today. She took her time and never rushed me at any moment, I never felt pressured to buy anything. I have 2 children and from time to time they'll spill juice or water and so she recommended me a special sofa with great material that is resistant to spills and dirt. I was intrigued and new I wanted to get that sofa. Zahra is definitely one of the best people to have ever helped me in making a great sofa buying decisions. Thanks . Although I was very happy with the in-store aspect of Ashleys store, and their great service from Zahra. I wasn't too happy today, I only received sofa. I scheduled today off from my job and waited all day for the delivery only to find out I was only receiving the sofa and not the recliner as they didn't have it in stock. The gentleman who delivered the sofa did a great job explaining everything and setting up the sofa. Unfortunately I received no phone call or anything from Ashley's department so I had to call myself to find out when I would get the rest of the items. They said they would deliver the rest a different day. Not happy at all

Ben Lopez was great and helpful.

Ben Lopez

** Edited for delivery and warranty experience: We received the order yesterday and had it put together by the delivery folks. After they left, we realized that the chairs were all uneven and wobbly. I called customer service and let then know. The agent said she would send someone back the same day. We waited the entire day and no one called or showed up. Today, I called customer service back. The agent said yesterday's agent never created a case and that he has no record or notes of my call. That upset me! Today's agent scheduled an appointment for 5 days from now. He also mentioned that they don't give refunds. I dislike that policy. So now we have to wait almost a week to enjoy our order. This experience has be second guessing myself now. This of course is no reflection of the experience at the store. ** Welcomed from the very start. Beautiful furniture and showroom. Decent prices with plenty of savings and offers available. I was assisted by Andrew. He was very knowledgeable, professional and helpful. He made the purchases seemless. This was my second large purchase from Ashley's. I'll return for a third in the future.

Ben Lopez sold me my sofa sleeper please ask for him

Ben Lopez sold me my dining table please ask for him

Adolfo gave exceptional service and really went above and beyond to help us. Very grateful

Samantha thank you for your help in our order. Your help and assistance was excellent!

Sue was great! She was very helpful and took a lot of time showing us everything! Amazing customer service!

Sam was knowledgeable, kind and extremely helpful in her assistance. Helped me find everything I needed and have all the information before a purchase.

Samantha was friendly & knowledgeable. We had a great experience with her!

Ben Lopez was very attentive to my requests and made sure we were taken care of during our shopping trip. Made sure to explain everything thoroughly and answered our many questions. Great customer service !

Ben Lopez, great help very knowledgeable of the products would recommend everyone to come see him

Zahra helped me find a perfect mattress for me, she was helpful and courteous. Very professional , would recommend

Good services!

Ben Lopez was very patient and helped us all the way !!!!! Very polite and fantastic thank you Ben

Ben helped us out ! He was amazing! Was very helpful and friendly! Would definitely come back to furnish the rest of our home ! Ask for Ben in your next visit!

Would like to thank Andrew Lint for his high level of service and professionalism. Worked very hard to get us the best products that suited us at the best price!

Ben Lopez was so amazing and helpful!! We got a new couch and he gave us a great discount. Answered every question and was very fast.

Sue was amazing in helping us find the right bedroom set and mattress. She was so helpful and very knowledgeable. Being first time buyers in furniture, it was a great experience. Sue was amazing and can’t wait until we purchase more with Ashley Furniture again

Sal at this location was very helpful over the phone, earlier this week, in helping me prepare for my in store visit. At the store, Andrew was super helpful and patient with me, as I browsed their selections of what items I needed. Overall, I am satisfied and do recommend. Great customer service! Thank you!

Sales staff very professional especially Mr.Michael Patriarca, he is not a pushy salesman. Michael was very patient and he answered all our questions.Mr.Michael Patriarca is a wonderful asset to Ashley’s

Salesman, Kevin, was helpful, helped me figure out dimensions and how to arrange the bedroom. He also knew the furniture well.

Ben Lopez best sales person please ask for him

Bill was FANTASTIC! Once I explained what I was looking for, he showed me so many options! He was very thorough! Thanks Bill!

Sue was very helpful. We were able to get the right couch for our living room

Ben lopez wonderful sales person.

Adolfo was the best salesman he had great customer service. He was very professional , friendly and patient. He walked us through all the different options of matresses & gave us great information. He was with us for the entire as we chose our furniture for our new home. We will definitely be back. Thank you.

Received amazing service from Ashely Furniture in Long Beach. Ben and Anthony were really helpful ask and they will help you out. We will be back!

Zara was amazing, great customer service, knowledgeable & patient

Sue was great! She helped us pick Sofa, Love seat and End table!

Samantha was awesome and super helpful. Thank you Sam!

Ben is super helpful and very accommodating. We had a wonderful shopping experience because of him.

Kevin is great 😁

Alex showed us and gave us real good options , very courteous and very helpful, this will be our third purchase here at Ashley within these past years

Ben Lopez assisted us and very efficient.

Great selection of quality furniture. Workers were very helpful! Will come back!

(Translated by Google) Fantastic customer service always makes you feel confident and very attentive staff always willing to give you options, thank you (Original) Una fantástica atención al cliente siempre te hacen sentir en confianza y personal muy atantos siempre dispuestos a dar opciones gracias

Ben Lopez thank you for assisting my mom and I with quality service ! (: def coming back

Ben Lopez the best please ask for him

Ben Lopez was an amazing salesman. He was professional, informative and extremely patient. Had assisted me with no pressure and help me get the perfect outdoor patio set for my pergola. Thank you Ben, you are definitely my go to guy when I need to purchase furniture 😊

Ben Lopez, was very helpful. Knowledgeable and efficient!

Andrew David amd Justin were amazing! I'd absolutely come back.

Alex Gonzalez was super helpful and kind. He help us choice a very good quality sofas and great attention.

Kevin was great and very knowledgeable! He answered all my questions, demonstrated everything and made me feel very comfortable and confident about my purchase without the pressure to buy. I'm very excited about my new bed and my body feeling great again, Thank you!

Great customer service provided by Samantha! We knew what we wanted to buy, and she wasn't pushy at all. She listened to us and led us to the right piece of furniture. She was very helpful with delivery services as well. We are so pleased with our new sectional! We will definitely make more purchases again should we find ourselves needing anything else.

Sue was so helpful! She helped us get a mattress, a dining room set, and a sectional sofa!! Great service and great pricing :)

I was very surprised how fast and yet how inform of the mattress . So we bought it in less then 30 min. He told us everything We needed to know. Great store and great sales people.

ZAhra is the best

Ben Lopez was very helpful and has amazing customer service skills

Zahra was very helpful picking the best mattress for us She was very knowledgeable on mattress

I was assisted by Samantha very nice lady will go above and beyond for what you are looking for and what you need appreciated very much if I can give her six stars I would thank you Samantha

Benancio Lopez was super helpful throughout the whole process.

Zahra is always a pleasure to work with!!

Ben Lopez was really helpful and got us an amazing discount

Ben Lopez was great please ask for him

My husband and I had Donna and she did absolutely amazing. We couldn’t have asked for a better person to help us and show us our options. Truly a great experience and we will be back!

Excellent customer service, product knowledge, and diligence with Kevin Johnson. Much appreciate in quickly providing comparison and pricing of each product interest. Much kudos 👏👏👏👏👏 Thank you.

Ben Lopez is great

Adolfo was the best sales man at Ashley’s. He was extremely patient and took his time to show us around the show room. He was good with our kiddos and us as well. Highly recommend Adolfo is you need any assistance with purchasing furniture!!!

Came in indecisive but Alex from Ashley’s was so kind and answered all my questions. He made the shopping experience very easy! If you come here ask for Alex!

Kevin was very patient, not pushy & worked with our needs. Great customer service, highly recommend.

Ben López really help ful please ask for him

(Translated by Google) Very kind and understanding Miss Janeth, thank you. (Original) Muy amable y compresible Señorita Janeth, gracias.

We had the BEST experience at Ashley’s. This is our second time purchasing from them and we got so lucky to be helped by Andrew Lint. He was so knowledgeable about all the products, gave us multiple options according to our needs and we got everything we needed all at once. Highly recommended you to ask for him! Thank you again for everything, Andrew!

Andrew was super helpful and very knowledgeable during our entire shopping process! I would highly recommend anyone looking to buy furniture, to come see Andrew!

Kevin's awesome and very hospitable

Ben Lopez helped me get exactly what I wanted. Very knowledgeable and attentive to my needs. Will come back because of him

Andrew, best service

Ben lopez helped me with my sofa sleeper. Please ask for Ben lopez.

Zarah and Ben went above and beyond on our behalf and we are so happy with our purchase. They both were so warm, informative, patient and happy to be of service. I am greatly appreciative to the both of them! Thank you Ashley Furniture!

Zahra was super helpful with what I needed. She was very thorough with her explanation. If you’re needing any type of furniture i recommend this store and look for her because she will go above and beyond to help you!

Jeanette is an amazing sales person, highly recommend. They took great care of us. Thank you!

Sue was very helpful!

Held off a few weeks before leaving a review for this Ashley Furniture location based off of past experiences and this one was just too good to be true right off the bat. We were able to order a sectional with Stella that was out of stock online so we were extremely excited, it was one we had been eyeing for months and it was on a pretty steep markdown online. We were moving very soon and found out Ashley couldn’t ship to our new home… or the store that’s nearby, so our sales associate said it would be fine for us to get it delivered to a storage unit. We got a new larger unit for the sectional since we only needed to store it for a day prior to moving, all working out! The day before our delivery we find out we were charged for all 5 pieces — but our delivery sheet only said 4. We had a hard time contacting the store but finally got ahold of Justin who was able to see that we were charged for all 5 pieces but only were receiving 4, and got the other piece missing to be delivered. Sectional gets delivered to our storage unit today (as Stella, Justin, and the manager on duty that day knew due to us speaking to them about moving and our financing options) and delivery goes as expected. About 30 minutes later we receive a phone call saying it’s against policy for them to deliver to storage units and that they need the items back, even though MULTIPLE PEOPLE IN STORE knew we were going to have it in a storage unit for less than 24 hours prior to our movers picking it up. The amount of time spent on hold trying to figure out what was going on was asinine because it seems as though no one really knows what the policies are there. We went back and forth with a manager who insisted on coming to pick it up from a storage unit, then finally said you know what, we’re sorry, I talked to some higher ups and it’s fine, it’s in your possession now, and that was that. Upon opening our sectional… wow. Out of the 5 pieces I can only say one came in decent condition. 4 of the pieces have HUGE dirt marks on them and one was most definitely a floor model, but I’d even say maybe 3/5 were floor models since they already had the legs attached and noticeable wear. We were under the impression that our sectional would be BRAND NEW, that’s what our sales rep had told us since it was coming from a warehouse. It looks like someone handled every piece with dirty hands and slid them across dirty floors, it’s a white sectional so you would think maybe they would be a little careful. Overall an extremely disappointing and frustrating experience. We always give places another chance but we’ve given Ashley furniture too many and this will most definitely be our last time shopping here. *went back and forth with the Customer Service team for almost two months to try to get a solution. It was days before I would receive responses, different people were emailing so no one seemed to know what was going on. We were asked for our new address so someone could attempt to clean the couch off then told they actually couldn’t come due to the fact that we had moved… which was stated MULTIPLE times throughout our conversations. Then we were told the store would reach out to us… that never happened. Then we were asked to maybe try going to the store for help… we live 13 hours away now. Super unrealistic. Once again I was asked to send our address over email so the nearest Ashley store could be contacted to help us… that never happened. Finally just decided to clean it ourselves after purchasing a Bissell Little Green to hopefully take care of it without ruining the couch. This company is the biggest scam.

Had a great experience at Ashley's, came right for 4th of july sales and got great prices for mattres and bedroom set Zahra was really helpfull, took me through everything I put my eye on and helped me find the best deals and even with the total price at the end

Ben lopez best sales person

Adolfo Gutierrez gave us the best customer service while looking for home furniture (couches, table and chairs) He was very patient, and explained everything with great detail. Adolfo was never pushy and gave us our space to decide what we wanted to purchase. Fantastic customer service. He didn’t let us purchase anything without being 100% satisfied with our selections. We highly recommend coming to this Ashley’s Furniture location and ask for Adolfo Gutierrez you will not regret it. Thank you Adolfo for all your help.

Ben Lopez was really helpful and genuine!! I'm very happy with the service and my purchase.

Milad was an amazing advisor!!! We were a bit indecisive on selecting a bedroom set and mattress. However, Milad was very patient and helpful to us!! We would work with him again! Thank you Milad!

First time shopping here and Kevin was super helpful, very informative, and overall just had great customer service. 👍🏼

Fantastic experience. Milad was very attentive, knowledgeable and respectful. He obviously wanted to and got us the best deal he could. Hopefully we can use his services again.

"**Excellent Service!** Janeth was incredibly helpful, patient, and well-informed. Her knowledge made my experience smooth and efficient. Highly recommended!" I would like to give an update on my previous post. After finalizing the deal, Ashley Furniture dropped the ball by not providing updates on my order. First, they said I would receive my order within a week, but now they are saying it will take an additional two weeks, because items are now not available, making it a total of three extra weeks. This shows poor communication from the management.

Miland was very effective, knowledgeable, and beyond help full, definitely I will recommend Milad and Ashley Furniture!