Ashley Store | Long Beach, CA 90808

Our Sales Person Z was such great help with a smile. We Love our new bed!

Zarah made the furniture buying process a breeze. I was dreading going into the store because of negative experiences I've had at other furniture stores. She wasn't pushy and allowed us as much time as we needed to finalize our decision.

Zahar was very patient with us, answered all our questions and helped guide us to make the right decision on purchasing furniture. Thank you!

Great experience! Quick and friendly staff

The Long Beach Town Center location really needs to work on their customer service skills. Several employees at that location consistently blamed me for a mistake that one of their employees made when we were making a purchase. That mistake was causing my delivery to be delayed so it was very frustrating and upsetting to constantly hear "you didn't do this" language when their employee forgot to process important paperwork and input the incorrect phone number and date of birth for our financing agreement. All I wanted to do was make sure our transaction was processed so that we could get our items delivered on the date we were promised and the employees on the phone were not nice or helpful. You should never blame the customer for your mistake. I understand mistakes happen and all I wanted was what I ordered and to give the store a sale. After the bad service I just gave up and cancelled my order. I do not want to support stores that are not helpful to their customers. I have purchased many pieces of furniture before from Ashley and have been happy with the quality. The sales person, Zahra was very kind and helpful, but C. Sison at the Long Beach location was very rude. I will not be going to this location again.

Recommend Ashely Furniture and Krista answered our questions and very accommodating and helped with our purchase.

What frustration you feel when with great enthusiasm you go to look for something you really want and instead the people who should help you give you a lot of excuses for not doing their job well. On 7/11/2023, when I went through the store and first took a tour, I was approached by Mr. Carlos Serrano, who at first was very kind. I decided on a set of sofas that I loved. They were expensive at 1,900.00 but they are beautiful, but what was my surprise when I received the delivery and in the midst of excitement I realized that my order was delivered with the wrong sofas instead of a sofa and a loveseat. They delivered two sofas of the same size to me. I immediately called Mr. Carlos to tell him that I had received it. two sofas of the same size to which he told me that he would check what happened and contact me as soon as possible. Days passed and nothing, call after call with no results, practically inventing any stupid thing to not help solve the problem, leaving me totally without options, it is unfair. that you pay so much money for something you want and receive something that you did not ask for and even when it was the seller's mistake in placing the order incorrectly, for this reason I will file a complaint with the consumer department for the lack of attention and willingness to attend to the customer's needs. First of all, I will not delete my previous review because I believe it was valid and fair and thanks to that or whoever it may concern, I received a quick and forceful response from someone who handles the reviews. Following the instructions, I went to the store where the purchase was originally made. and fortunately we met Mrs. Estela Peralta who very kindly helped us with the process of recovering what I really wanted my loveseat thank you very much 😘 Mrs. Estela, is it possible that this Christmas my living room will look like this

Krista good service very friendly and help us find what we were looking for thank you

Andrew, was a great help with taking his time and showing us the furniture we were looking. Very friendly too!