Ashley | Los Angeles, CA 90015

I don’t want to give the whole store a one star because they have a lot of nice furniture . But train better. I went in to purchase my first bed on 9/24/2022 so I was excited and I did get it this review is after my first night sleeping on it. Which was delayed 2 days on delivery ( which I forgive that part not as serious) The sales rep that helped me didn’t give me a good experience and I ignored that then and there because I really really wanted this bed. But first night on it and my mattress is so uncomfortable & I can’t exchange it because they don’t change due to comfort so now I’m stuck with a bill and an uncomfortable mattress . I was recommended to Ashley’s by my brother who got an amazing deal and experience he got to lay on every single one he said. This lady Taz showed me only this one idk if she’s new idk her situation nor do I care because I’m upset. Even when she was crunching numbers she wasn’t. If I didn’t NEED and want this bed I wouldn’t have made this purchase.

Buyers, make sure, everything is written in paper, clearly. It's very hard to contact them, service is not good, you will not get your money back, it's take a long process.

Upgraded my bedroom with new queen panel bed and mattress, matching nite stand. Happy with everything, including the shipping

Monaliza’s guest service was the best part of the day. She was beautiful, knowledgeable, polite and able to help us identify the right color and size furniture we needed. Store was clean and nicely decorated. Our furniture shopping experience was very pleasant and we purchased a sofa, loveseat and coffee table. Highly recommend to work with this amazing Monaliza.

Beautiful Mona Lisa assisted us. My mother and I enjoyed her smile, friendly, patient and courteous manner. She made our furniture shopping experience nice and pleasant. She patiently answered all our questions and helped us to find our dream living/dining room furnitures. She is a wonderful person and an excellent salesman. Highly recommend to work with Mona Lisa.

I’ve had an amazing experience with Ashley downtown. Monalisa was chic, knowledgeable and polite. She provided me the best customer service ever. Assisted me to choose the best furniture for my new house and had everything delivered on time. The quality of Ashley’s furniture was exceptional as well. Thank you Monalisa for making this process nice and smooth. I would recommend Monalisa to everyone out there.

Mona Lisa made our furniture shopping experience very nice and easy. All questions were answered professionally and we found the best sofa and dining set. Highly recommend to work with Mona Lisa.

Amazing experience! Monaliza went above and beyond for me and my wife. She is friendly, professional and knowledgeable. We are very happy with our new furnitures. Thanks Mona

I just want to give a big shoutout to Monaliza and Shady for such outstanding customer service, hands down one of the best customer service experiences yet, such a respectful and comfortable establishment. I’ve been to three Ashley furniture‘s but the one on Broadway is one I’m definitely going to go back to. If you’re looking to purchase any furniture here, id ask for monaliza and Shady for assistance! Thank you once again!

I had never been to Ashley’s before, and the size of this location was impressive! I was blown away by the immense amount of furniture and styles to choose from. Mona Lisa was polite and knowledgeable with the great attitude. We are happy with our experience here and highly recommend to work with amazing Mona Lisa.