Ashley HomeStore Los Angeles, CA

I called to speak with a manager about some questions I had about their hiring process and how do they pay in the gentleman that answered the phone refused to let me speak to a manager or give me a managers name and told me I need to contact human resources I didn’t ask I said will Mary please speak with a manager so I can you know talk to him and he then said no and hung up on me and I tried calling back and they answered and put me on hold and wouldn’t pick back up the phone i’m a current employee of an Ashley furniture store in another state and if one of our employees does it do that to a customer will be fired customer service is everything I can’t believe how rude the guy was

(Translated by Google) A large place, with parking, they have security, they have a variety of furniture of all kinds, the furniture in general is like luxury, they put special and the truth is that the furniture in particular is not bad, the staff that attended to me very friendly, a not very insistent person rather reserved, just the manager a very nice person, I can say that it was a pleasure to visit them, what I do not like very much is that some furniture is very large and for example the drawers are very luxurious and the drawers very small . (Original) Un lugar amplio, con estacionamiento, tienen seguridad, tienen variedad de muebles de todo tipo, los muebles en general son como de lujo, ponen especiales y la verdad los muebles en especial no están nada mal, el personal que me atendió muy amable, una persona no muy insistente más bien reservada, igual el gerente una persona muy agradable, puedo decir que fue un placer visitarlos, lo que no mucho me agrado es que algunos muebles son muy grandes y por ejemplo las cajoneras son muy lujosas y los cajones muy pequeños.

Muy buen lugar para comprar. Excelentes muebles muy buena calidad y muy buenos vendedores la. Razón por la que estoy dando 1 estrella es porque para entregar tu mercancía ponen miles de excusas. Por ejemplo que no tienen un producto en existencia y entre otras. Por lo que e visto. En las otras reseñas no soy la única la verdad no vuelvo a comprar nada ahí por qué si uno decide comprar un producto de ellos es por que necesita uno para su uso no!! El delivery no te da una hora específica solo un estimado de 4 horas no te llaman para avisar que ya van en camino como anteriormente hacían solo llaman cuando ya están afuera de tu casa y empiezan. A contar los 15 minutos. De espera y si no responden. Se van. Y cancelan tu delivery anterior. Mente e ordenado otras cosas. Y llamaban antes de llegar. Ahora llamaban cuando ya están afuera de tu casa y solo esperan los 15 minutos y se van. Y si tú le llamas no contestan es una eternidad para que te puedan contestar y no resolver nada.

They don't have a return policy. From what I can tell, they're the only company that does. The furniture is Ok. Not shopping here again...and I will close down my credit account associated with this client.

(Translated by Google) Very good place to buy furniture, they have variety, MJ the young man who attended me very kind, patient and very attentive excellent service on your part. (Original) Muy buen lugar para comprar muebles, tienen variedad, MJ el joven que me atendió muy amable, paciente y muy atento excelente servicio de su parte.

Salim served me on 12/31/19 afternoon, he was rude and agressive trying to sell one of the expensive hybrid matress and adjustable bed. I think he needs a recycling straining to handle situations specialy when the customer tell him they are going to decide and might comeback later. I would have come back by I decided to buy what I wanted at Sit'nsleep.

Roxy is amazing and also incredibly fine..

I walk on to Ashely furniture just to look around. I wasn’t to sure if I was going to be approved but Roxy was so helpful and I did end up getting approved. She was so helpful with what I needed and work with what I had. Definitely recommend asking for her.

You broke the wall while you were moving the furniture! I asked you to fix it. But I was rejected and so angry. I want you to fix this wall.

Thank you Xavier for your customer service and help with my purchase. Awesome discount 👍

Bad sellers man service deliver tow times mistakes items in Broadway store to my home and still iam waiting my item all most 25days ago .

Erol did a good job & he knew what he was talking about, I recommend this place.

Nice store friendly staff, but coffee table broke a leg the first night moving to pull bed out so that's 1 🌟