Ashley HomeStore Los Angeles, CA 90015

I purchased three leather reclining sofas for $6100. The sofas I got are defective, and extremely uncomfortable to sit on. In fact my family and I can't seat on them for more than 10 minutes. My back and neck hurts so much because there is no lumbar support on the back the seat sinks in and feels like I'm in a deep hole. I tried to return them one day after delivery and the sales manager and supervisor were completely hostile towards me. The salesman and sales manager had falsely advertised about the sales terms. Before purchasing the furniture, I had asked that if there was anything wrong with the furniture if it would be possible to return it, and they said absolutely. The sales manager said you could cancel the order and you would receive a full refund; however that turned out to be false. My disappointment is profound with this horrible furniture, making me regret ever purchasing from this establishment. I’ve never previously had a problem with furniture retailers before, and I am utterly outraged at the loss of my HARD EARNED MONEY and that I’m currently marooned with this useless, shoddy, and rather expensive pieces of furniture. YOUR ESTABLISHMENT DID NOT HONOR THEIR APPARENTLY GUARANTEED SALES TERMS AND CONDITIONS, ASHLEY’S FURNITURE SALES REPRESENTATIVES LIE TO THEIR CUSTOMERS ABOUT THE PRODUCTS THAT THEY OFFER FOR SALE. THEY DO NOT PERMIT YOU TO READ THE FINE PRINT THAT LIES IN THE TERMS, HINDERING ME FROM POSSIBLY RETHINKING MY DECISION. THEIR CONSTANT DETTERENCE FROM READING THE DOCUMENTS CONCERNING MY PURCHASE SEEMED SUSPICIOUS TO ME, AS IF THERE WAS SOMETHING HIDDEN FROM MY KNOWLEDGE. I ASKED THE SALES REPRESENTATIVE, AN OLDER GENTLEMEN KNOWN BY THE NAME OF SIMON, “ WHAT AM I SIGNING?” HE SIMPLY REPLIED,“ THIS IS ONLY SAYING THAT YOUR ORDER WILL BE DELIVERED IN TWO WEEKS.”HE FAILED TO MENTION TO ME THAT THE FURNITURE WOULD BE A FINAL SALE, WITH NO RETURN ALLOWED AFTER DELIVERY, EVEN WITH MY RECEIPT OF PURCHASE CLEARLY STATING THAT I COULD RECEIVE A FULL REFUND AS LONG AS THE FURNITURE IN QUESTION WAS NOT DAMAGED OR A CLOSEOUT, AND WAS RETURNED WITHIN 15 BUSINESS DAYS AFTER DELIVERY.THIS DEEPLY TROUBLES ME, AS I USUALLY WOULD EXPECT HONEST PROMISES FROM SUCH A WELL KNOWN FURNITURE RETAILING ESTABLISHMENT. IT WAS A LACK-LUSTER EXPERIENCE WITH INADEQUATE CUSTOMER SERVICE AND DISHONEST MEANS OF SELLING. I WILL MOST LIKELY REFRAIN FROM PURCHASING FROM ANY OF YOUR ESTABLISHMENTS EVER AGAIN.

Very disappointed with the service. My delivery was delay because i wanted all my furniture at the same time. The day before the delivery i get a call and not everything will be delivered. After a month of waiting, my furniture was delivered and one item was wrong. I called and they didn't even apologized they wanted to offer me a gift card for their store, that was not gonna buy anything there. When inasked to speak to a manager he was never available.

Good!

This place sucks! Customer service is awful! I went in to check out some sofas and they were not helpful. They seem to have this attitude like they don't want to be at work. Never going back.

Really Nice, Salesman Was Really Patient With Us and Took His Time To Explain What We Wanted To know..

Really Nice, Salesman Was Really Patient With Us and Took His Time To Explain What We Wanted To know..

Well I had a very nice experience. My salesman, Lucas called me as promised when the furniture I wanted came on clearance. I picked it up in the next few days. I love the furniture, it all fit perfect!

unhelpful staffs.

This place in DTLA is horrible. The Indian sales man was not professional.

Big store with helpful employees

Edgar Grijalva was awesome will return soon

there were more salespeople than customers. i could not walk around without being pushed into buying something. furniture is cheap and over priced. go to living spaces.

I love Ashley Furniture cuz they have the best furniture

Very nice store and great customer service from carol. I will be back again.

I just left the store. Walked all thru and upstairs. NO ONE IN THERE GREETED OR ASKED IF I/WE NEEDED HELP! Another family walked in and heard someone yell Hi! to them. Take my money somewhere else. Thanks.

GEMAN STOSIC YOURE THE GREATEST ASSOCIATE AT ASHLEYS, VERY KNOWLEDGEBLE, PROFESSIONAL, AND AN EXPERT AT WHAT HE DOES, MY SALES PERSON FOR EVER. I DEFINATELY WILL BE BACK FOR MORE ITEMS.

Very nice store and great customer service from carol. I will be back again.

I had a positive experience. The salesperson was very helpful. I got a good deal on a living room set, including free delivery. Also, they have a nice sized parking lot behind the business.