Ashley HomeStore Los Angeles, CA 90015

Kindly n helpful.

Great selection, price & customer service. Xavier was our guy. He went above and beyond without being pushy. He needs a promotion. We’ll only buy from him at the Broadway, Los Angeles location in the future.

Great service, furniture style, & deals. Work with Xavier at the LA location off Broadway. He’s the best!

Great first time experience purchasing furniture and bedding! Had the pleasure of furnishing my new home with Jose. Provided excellent customer service and helped me with some very key design decisions, even followed up with us to confirm the delivery went well.

Carlos was outstanding great professional magnificent customer service skills

Excellent service. John Kim was kind and knowledgeable.

Jonh Kim is the best! He helped us alot and helped us choose the best sofa for our family. He has a great attitude and he welcomed us with a big smile on his face. He is very professional and respectful. Thank you JOHN KIM 😊

They strive to provide us the best service that exceeds our expectations. Their service quality was very professional! Nice

The guy was very nice but he couldn't find what I need but it was okey

Customer service not the best in this location, selling insurance to you when you really don’t need it by explaining that’s included in your merchandise price. Please be aware of that. Have been asked to call or email to explain, however never got answers to my questions. Very happy with the purchase, quality and delivery. Again people work there seemed to be nice and helpful especially the manager, but that is not true!!

Had a horrible experience,, I was charged multiple times. Customer service was disorganized,, took me about a month and two weeks to finally settle their mistakes..

Overpriced items with what felt like a fake 50% discount on purchases. Staff was lazy, as they told me to look around and if I find anything to come get them. No wonder there were no other shoppers there. Shouldve known when I seen the parking lot empty. Got a better deal and service at Living Spaces. This wasn't even the correct price tag.

They are nice at the store. But wait until you are dealing with unexpected delivery changes on your order . It’s such a nightmare getting a hold of anyone in customer service at this store.

These folks left a very bad impression. After misinforming us about delivery of furniture we understood to be coming urgently, Ashley furniture gave us the runaround. We called several times, multiple case numbers, but they eventually dropped off part of the furniture after we called to cancel BEFORE it was shipped to us. These folks NEVER GET BACK TO YOU! Like a bit of false advertising/scam. NOW they want us to take the furniture they mistakenly delivered to the store if we are interested in being refunded for it. Do not patronize them, and if you do, you get what you paid for. 🤬🤬🤬🤬 Eventually went in to see the manager, who btw, ignored us when we had questions at the time, and he spouted more BS, avoiding any responsibility for the nonsense.

Mr james shouldn’t be working with the public he has no idea of what costumer service is

(Translated by Google) All very bad (Original) Todo muy malo

Awful experience. Bad sales person and even worst financing lady on second floor. Got upset because I didn't want to make the purchase with was ridiculous and overpriced. Don't waste your money here.