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Ashley Store Los Angeles, CA (Venice)
Ashley Store
Store hours
Open today: 11:00 AM - 08:00 PM
About Ashley
The Ashley Store in Los Angeles, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Venice, Los Angeles, CA!
How to Find Us & When to Visit
Customer Service at Ashley Stores
Affordable Pricing, Quality, and Style in Los Angeles
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Worst quality ever… you sure get what you pay for when it comes to furniture
I had a worker by the name of Scott who was Awesome! He handled everything like a pro. He and the Team at Ashley's furniture on Venice welcomed and went far beyond the call of duty for myself and best friend. If you want good service this is your Ashley's!
Excellent service and great pricing!
I had a fantastic experience working with Scott Goldber at Ashley Furniture! Scott was incredibly patient and took the time to walk me through every step of the purchasing process. He was not only knowledgeable but also genuinely willing to help me find the perfect furniture pieces for my needs. His friendly and professional approach made the entire experience enjoyable and stress-free. I highly recommend Scott to anyone looking for excellent service and a seamless shopping experience. Thank you, Scott, for going above and beyond to ensure I was completely satisfied with my purchase!
Excellent customer service, Tim was very professional delivering his service.
I want to thank you one more time for Tatiana. She is very kind and helpful. Definitely we will come again Thank you for your service
(Translated by Google) He's very kind (Original) Ez muy amable
Sales rep “O” did a great job since we entered store, with a friendly greeting. She answer all our questions, and was very helpful . She wasn’t pushy and gave us our space. Happy to do business with. Definitely will be back in the future.
Furniture delivered 12/8 Great service!! Highly recommend Ashley Furniture!
Very helpful
Had such a great experience and Scott is the best!
Great experience! Good prices and lot of options. Attendant Sccott much professional. Thanks
Had a very good experience with one of the managers there He was very helpful in getting us what I wanted!
Saw table/chairs online. Came in to see in person and quality/product exactly as expected/hoped. John was helpful and kind. Thank you!
Scott was a great salesman. He assisted us with everything regarding mattresses his patience was great. He also did an incredible example of what each Mattress could do Thank you, Scott for everything you’ve done to help us make a decision on our Mattress
Very professional way Scott handled our sale. Thank you so
John kim Professional, kind, explains well, simple. Thanks a lot.
Very personable, very professional, everything turned out great.
(Translated by Google) Julia, thank you very much for your help and your time. I appreciate it very much. You were very patient with us. Thank you for everything. (Original) Julia, muchas gracias por su ayuda y su tiempo se lo agradezco muchísimo nos tuvo mucha paciencia gracias por todo
Great service from Scott
John was great! Patient with me and let me look and think, as I’m the most indecisive person ever. Answered all my questions and was very helpful
(Translated by Google) My attention is still excellent (Original) Me atendio suli muyexelente
Mandana was incredible!
(Translated by Google) Very friendly, very patient, the seller who treated us was a very good person. I recommend this place. (Original) Muy amables ,con mucha paciencia el vendedor que nos atendió muy buena persona .Recomiendo este lugar
Charles was very helpful and helped me pick an amazing bedroom set.
John was a awesome sell men- helpful and easy going thank you for the great experience
Good customer service, lots of options, but old software meant that checking out took longer than it should have
Julia was a tremendous help. She was very patient and very knowledgeable of all the items in the warehouse.
Julia was very helpful and I was able to get everything I needed! Best of luck finding the right items for your home and if you need help Julia is your best option!
Mandana she was excellent
(Translated by Google) NO (Original) EZ
Love our couch. Tim was great
John was very knowledgeable
John was very helpful and informative he was also very patient with us.
John was super helpful choosing a couch! Thank you again!
John at Ashley saved Thanksgiving! I moved recently and had some health issues that made the move quite complicated. I have family coming into town and John at Ashley helped me get a couch on short notice. The customer service is excellent and they really go above and beyond! Thank you so much!
(Translated by Google) Excellent service. (Original) Excelente servicio.
It was a fantastic experience. Scott is an amazing salesperson; he gave us the space to go around the store and made the transaction smooth and quick; this is my first experience in Ashley 8985 Venice Bl LA. Totally recommend, good price and good deal
Very good customer service. Mr. Abir is very helpful and nice. It was very good experience .
We had an amazing experience with Abir he was truly so helpful and so patient with us! I highly recommend him for any of your furniture needs!!
Scott Goldberg was very helpful in getting my couch. Will definitely work with Ashley in the future for more furniture because of him.
Great customer service! thanks to Zuly for helping us throughout the process of our furniture selection.
(Translated by Google) NO (Original) EZ
John was very helpful and very efficient! Lots of good recommendations if you aren't sure what you're looking for.
John was so very helpful start to finish. Very knowledgeable and kind hearted. Customer service was top notch.
EZ was awesome helping me find what I needed!!!
Zuly was incredibly helpful today in choosing a sofa. She was so kind and made it possible for us to get a great sofa at a reasonable price, with plenty of discounts. It was such a pleasant shopping experience, and I highly recommend coming to see Zuly for your future purchases!
Great service By Julia and her manager Nelson Took great care and provided an awesome discount
Mandana was very polite and courteous . She knows her stuff and helped me pick the perfect love seat. I appreciate that she offered to help me as soon as I enter the store.
Mandana was the great sells person she was very helpful and had so much patience would highly recommend!
Great customer service and a good price for furniture!
Great service Treating you like a family Very respectful
John was super patient and helpful as I shopped for my living room furniture!
Amazing customer service by John he was very helpful and we are please with his service thank you so much John for all your help
Quick and efficient.
Connie and Sultan are great at what they do. Sultan found exactly what we were looking for under budget and correct fairness. Connie helped with getting it delivered ASAP. Thank you team.
Julia and Mark are the best. Thank you so much for making my experience so easy.
JOHN WAS GREAT !! Very patient with me and my million questions i had for him
I had a truly poor experience with this company and this location. First of all, they shove the QR code for a google review in your face and watch you which really makes a lot of these review invalid in my opinion, including mine originally posted. What frustrated me however was the lack of communication. This location never let me know that there was an excessive (more then 3 week wait) with my furniture after purchasing. Additionally, for the day my couch was supposed to be delivered, I later found out that only part of the couch would be delivered and I would have to call back to schedule the delivery of the second half. If this is more an issue with the warehouse then there should be better communication with the store to let the client know that they should not be expecting their full delivery when told. Ended up cancelling my entire order which was also super frustrating as I had to find another couch and dining table
(Translated by Google) NO (Original) EZ
John Kim gave me a great deal on the couch I wanted
This location is great. Special shout out to Julia Fuentes who made purchasing our new coach so seamless and easy. We will definitely be back for future needs.
I was buying table and service was so good thank you for Tim
I walked into Ashley’s Furniture just to purchase a carpet. The employees are courteous the minute you walk in the door. The manager Connie was very attentive. And right before I left the store with the carpet I purchased, I saw a recliner that caught my eye. I have always wanted a recliner chair, so when Scott helped me and explained to me the recliner’s functions and how comfortable it felt. I couldn’t walk away without purchasing that beautiful chair. Thank you Scott for explaining to me everything I needed to know. When our recliner was delivered, my family and I were excited to sit and just relax. I actually fell asleep while it gave me a back massage. Thank you Ashley Furniture.
We came in looking for couches and Julia Fuentes did an outstanding job helping us with explaining different styles sizes and colors they offer. She has great customer service will definitely be coming back to purchase more products with her.
Tim was very helpful in deciding what couch to get and answering all our questions!
Julia megusro huena arension
I had an excellent experience at Ashley Furniture! The service was fast and efficient, and Charles was absolutely fantastic to work with. He was knowledgeable, friendly, and made the entire process seamless. I was thrilled to take advantage of their Black Friday Sale and scored a great deal on high-quality furniture. I highly recommend Ashley Furniture to anyone looking for great products and outstanding customer service. Thank you, Charles, for making this such a pleasant shopping experience!
Nice service and everything good
The staff was so very helpful!! The 1st time we went, Carol was very helpful and attentive to us. I went back a 2nd time w/ my son, we were approached by Connie & Zuli who were also very helpful. They answered any questions or concerns we had. Finally we decided on our purchase and went in to close the deal. We dealt with Scott who definitely helped us and was attentive to us too. We will definitely be back. Thank you for the great service we received from such a great team of people .
(Translated by Google) NO (Original) EZ
Met Scott upon arrival. I was looking for one sofa in particular but walked past a beautiful leather sectional (out or my budget) But between Scott and Nelson, they worked their magic which enabled me to sign off on a beautiful new addition to my home-which I am so excited about. Both staff members were efficient, friendly and put my wants first. That is so appreciated when it comes to sales. Thank you!
We are staying at an airbnb in West Hollywood as a result of my husband’s recent surgery. We were looking for a recliner to make him more comfortable during the recuperation period. We went to several furniture stores that were not able to help us find a recliner we could get same day. We were blessed with an amazing sales associate named Tatiana at Ashley. She was able to assist us and we found an amazing recliner that they can deliver same day. Tatiana was so friendly and helpful. We were in and out in less than an hour. Our experience was wonderful! Thank you Tatiana!
Great customer service
TOP NOTCH !!!! Make sure to see Nelson and Sultan for all your furniture needs...tell them STEVE SENT YOU for the best deal !!!
Amazing!!! Thank you to Zuly and Tati for helping me make the right decisions. Amazing customer service and knowledge.
Julia was an excellent sales person. She is bilingual which helped alot. Very courteous and helpful while giving us the chance to look around. Also gave us all the options for a better deal that met our needs. Thank u.
I am so happy I came here today. We came from very far. We had been looking for furniture all day and luckily we came here and met this guy name easy he was not only easy but he gave us exceptional service. He was patient kind and took his time to walk around with us for about 30 minutes. We are so blessed to have had him service so thank you Ez
Tim was patient, great help.
Excellent service by Julia
(Translated by Google) John Kim is the best. He was very accommodating, and a great personality. Very helpful and amazing. I wish everyone was like John. Thank you for everything you do to give him Employee of the Year. The best personality and the best worker. (Original) John Kim is the best. He was very accommodating, and a great personality. Very helpful and amazing. I wish everyone was like John 그에게 올해의 직원을 주기 위해 필요한 모든 것에 감사드립니다. 최고의 인성 최고의 일꾼.
Tim is an an exceptional employee and understands what customers want. My partner and I didn’t feel pressured yet were supported with information and assistance to bring home our new couch and stools. Thank you Ashley Venice team!!
Abir was extremely helpful! We came in with no expectation and little knowledge of what we were looking for but he was so patient and kind with my mom and me.
Julia was very professional
(Translated by Google) Julia I was very well taken care of by Julia, very kind (Original) Julia fui muy bien atendido por Julia muy amable
Tatiana helped us out with purchasing some additions to our current couch, previously bought at Ashley furniture! We worked with her and the manager to get to a comfortable price, with free delivery and protection plan. Very easy and helpful!!
Charles was amazing. He provided great service and was very knowledgeable.
(Translated by Google) Julia treated me excellently, she is a very good person. If you want to buy something, look for it, it is very good and helps very well. (Original) Julia me atendió excelente es muy buena persona Si gustan comprar algo busquen por ella muy buena y ayuda muy bien
So easy and convenient! Thanks, Charles!
(Translated by Google) NO (Original) EZ
Mr Kim was very helpful and kind. We purchase Sofas and was a good deal. Thank you!
(Translated by Google) NO (Original) EZ
Love the service here, very attentive and helpful in every step of the way :D
Abir was a fantastic help to get us the right furniture. He was very patient and knowledgeable. We highly recommend him!
John Kim was incredibly helpful. Excellent customer service, very patient & answered all our questions in a calm & professional manner. Thank you for your help!
(Translated by Google) NO (Original) EZ
Nelson and Scott…. Helped me finance my our Dream living Room Set… We’re soooo Happy. Thanks a Million🤩🇺🇸🙏
Julia Fuentes and Nelson Cruz were very friendly, professional, and pleasant to deal with. they spend a lot of time going over all items explaining everything and make sure that we are getting exactly what we need. I highly, highly recommend both of them.
Scott and Nelson were very attentive and helped us get the furniture we needed. Excellent and exceptional customer service.
It was great we are only in the area on weekends. Ashley staff has made sure to deliver on Saturdays on time. Thank You
Very happy with Julia’s customer service will come back and refer my friends to Ashley and with Julia
Outstanding Performance! The delivery staff was outstanding!
Julia was very attentive when providing customer service, very helpful. Love her service as well as the Manager Nelson♥️
Mandana helped us and she was awesome! Very knowledgeable and answered all of our questions. Helped us look at mattresses as well as couches. We ended up purchasing a couch, very happy with our experience.
Great experience. EZ was very helpful
Good expirence Good prices Good warranty
Extremely helpful, wonderful service. The staff got us straight to the point and made sure we had assistance every step of the way. We will definitely be returning to this Ashley store location! 10/10 stars p.s. We made it home with our couch intact :D
We were very pleased with our experience at Ashley Furniture Store. Our salesperson, Carol was wonderful. She was very knowledgeable about the furniture and various options . She really listened to us about what we were looking to purchase. We are very pleased with the service and quality of our purchase.
We worked with Julia and she made the process quick and easy. We got exactly what we wanted and asked for.
Love the comfort and design of the
It was fine
John Kim is amazing
Had the pleasure of working with Sales Consultant, Mandana, and her Sales Manager, Nelson, and I could not be happier with my experience. Looking forward to my new bedroom set and Tempur-Pedic mattress!
(Translated by Google) NO (Original) EZ
Great service!
John Kim was very helpful.
(Translated by Google) NO (Original) EZ
Tim Awesome help. Thank you! The service was accommodating and personal. See you next trip.
Excellent service
John Kim is Absolutely amazing!
Ordered a coffee table which turned out to be beautiful and very good quality. Looks more expensive than $$ I paid. There was a 3 week delay, but I was happy with the delivery service and set-up.
Abir Hossain helped me find exactly what I was looking for to furnish my new apartment, even though I came in unsure of what I wanted. When there was difficulty with finding a delivery time that could work, Abir went above and beyond in making sure we figured something out. The customer service he provided was excellent as I truly felt like he was providing a service and not pressuring me to buy anything above my budget. I would definitely come to this Ashley again.
Good service, and loveseat was very sturdy.
(Translated by Google) no (Original) Ez
Order too 3 month to deliver
Manda is an excellent salesperson and pleased to have her. We would be back and recommending her to friends.
(Translated by Google) Julia, very good service, I recommend that you come and buy very good specials. (Original) Julia muy buen servicio les recomiendo q vengan a comprar muy buenas speciales
Mandana and Connie were great!
Once again the greatest customer service experience. Mr John Kim, was wonderful, very helpful and patient. The best furniture in the west coast.
(Translated by Google) Julia very good salesperson (Original) Julia muy buena vendedora
Julia the sales associate was super friendly and great customer service. Also the manager Connie was very friendly. Both were smiling and friendly
John Kim. Nice person.
Today I visited Ashley’s Furniture on. Venice Blvd in Culver City and it was such a great experience. The staff there were fantastic and super helpful . John Kim has helped me selecting my furniture list and he walked me through various options and allowed me to select the best quality furniture that fit was my taste . I totally recommend this store and highly recommend John Kim.
Had a pleasant shopping experience today. John was great and very helpful !
John Kim was very nice. Great service!! Thank you
(Translated by Google) NO (Original) EZ
John Kim was quick, kind and knowledgeable. Got me exactly what I wanted.
John kin have a good jop..
(Translated by Google) NO (Original) EZ
(Translated by Google) no (Original) Ez
My experience at Ashley was painless and pleasant. Scott was extremely helpful and listened to my needs to help me pick out exactly what I wanted. So happy with my new couch, bedroom set, and dining room set. Thanks Ashley Furniture and Scott!
Julia Excellent serviceVery professionalI give her 10 Stars
I had the BEST experience looking for well built, stylish and reasonably priced furniture. The customer service is outstanding – particularly Sultan and Connie.
I just experienced great customer service from Mr John Kim. Very kind and patient person.
Wonderful experience purchasing our new couch here at Ashley Store. John Kim was a huge help. Very courteous and attentive in what we were looking for. A+! Thank you, John.
Julia was really helpful and kind!
John Kim just helped me purchase my second couch ever after I made the horrible decision of buying my current SUPER uncomfortable first one last year. As someone who also works in sales, John is a true-born salesman and I felt through the entire vetting process he was making sure I was picking the proper couch for my needs rather than the most expensive one. Super excited to have it delivered next week, thank you John!
Good service even though we arrived almost at the closing time.
Suly and Nelson were tremendous, We had the best of times, and we will definitely recommend this store to anyone looking to beautify their home.
Nelson & Julia were amazing!! They helped me find the perfect couch for my living room :)
Julia was very helpful and guided us to the purchase we needed. Thank you Julia!
John. Excellent!! Thank you John
Julia was really helpful and attentive. She helps us to choose our dining table and she was advising about furniture and decoration. Thanks Julia for your help. Looking forward to work with you in the future
Mandana
I had a wonderful experience with Julia. She really took the time to talk me through my decision and was super patient even when I was being indecisive. Overall great experience and she was evev able to change the delivery date to a more convenient date. Super appreciated. Thanks Julia!!
EZ is the man. Very helpful, knowledgeable and patient. Strongly recommend the place
John Kim was a very helpful and patient person!
Scott was great with helping me to select my new twin bunk beds I almost did not purchase the bunk bed. I stopped at the front desk customer service and a gentleman told me there wasn’t any twin beds on display in this store. I went to the bedroom display and was greeted by Scott Thank you
John Kim provided excellent service at the furniture store. He was patient, knowledgeable, and went above and beyond to help me find exactly what I needed. His attention to detail made the whole experience smooth and enjoyable. Highly recommend!
Purchased a beautiful sofa here, John is very nice and helpful, really appreciate! Happy experience!
Great Help
(Translated by Google) Julia I liked how she treated us very kindly. (Original) Julia me gustó como nos atendió muy amable
(Translated by Google) Julia I liked how she treated us (Original) Julia me gustó como nos atendió
Mandana did great job in helping me to select my bedroom furniture. She was professional and very courteous. Unlike other people in Ashly she did not followed me but gave me space after introducing herself , and I appreciate that.
(Translated by Google) Julia very excellent service Very good attention (Original) Julia muy excelente servicio Muy buena atención
Thanks for all the help Scott! Love our new table and dresser!
John Kim was very helpful in finding the right furniture, looking forward to setting up my new space. Thanks!
Sultan was very professional and helpful.highly recommended.
John Kim was very helpful and patient. Excellent customer service.
Mandana was an amazing corporate and explain everything and was very detailed and give us an amazing feeling to come back and purchase
Julia was very helpful with finding everything I needed. She was great!!
Excellent service. John Kim helped us with all options and made it easy
One of the easiest purchases I’ve made, thanks to Zuleima. Answered all my questions, really appreciate her customer service.
Great customer service from Zulema made it very easy with my purchase.
EZ was very straightforward and helpful from the moment I walked inside Ashley Homestore. I was provided with all the comparisons of mattresses and he also showed me other options based on my preferences for bed frame and color. I walked out with my purchase and delivery date confirmed. Highly recommend checking out all the offerings here!
I used to absolutely love the store. Their furniture is absolutely beautiful amazing. I bought two dressers Online which I will never ever do again first Of all, I wanted to buy my furniture from Ashley for my new place because in the past, I went into the store and got my couches bed frames everything from Ashley so I needed two dressers at the time. So I went online and found two dressers before I moved, I had them delivered to my address that I was currently at they came in boxes no big deal. I was planning on putting them together after I moved. so then I moved to my new place and I decided to put them together one dresser one together loved it amazing. It’s a beautiful piece the second dresser I almost had completed. The only problem is the screws that go to the dresser drawers (that hold the drawers in) didn’t come with it, which was really surprising. so I called Ashley and since I bought them online, I couldn’t go into the store to get the parts so then I called the number that they gave me and let me tell u I have been through so much crap with them first they told me that since I moved my warranty was no longer valid and they went ahead and said that they could send me the parts, but they’d have to send it to my old address, which wasn’t a big deal because my old roommate lives there problem is they were never sent. The person on the phone told me they give me a tracking number order whatever they emailed it to me, but it was never shipped. I have called them so many times I just need to know what kind of screws they are what size they are, but I can’t get anywhere with them and since they already supposedly sent me my parts, they refused to send them again…… so now my dresser drawers are sitting all over my room with my clothes in it on the floor, so I spent $300 on a dresser that I can’t even use.. Going into the store I recommend but don’t ever buy anything off-line because once you move they’re not gonna help you fix it if something goes wrong with it there’s no warranty.
Tim was absolutely great. He gave me plentiful information and helped me in building to a decision on what type of bed would be good for me. Friendly and personable, I would absolutely love to have him work with me again.
John Kim was our sales associate and was very helpful and explained all options to us.
SCOTT is fantastic. He drew me into the store with his pleasant customer service in helping me with my purchase from the VENICE store . I live near the HAWTHORNE store and sales rep JENNIFER SUCKED , sorry to say Scott had all the information that I needed to make me feel comfortable going back into a ASHLEY store . I will never go back there . Jennifer's manager stepped over my phone call to the store .
Scott was very knowledgeable , helpful and also fun to work with. Thank you for helping us with our new mattress and armoire.
(Translated by Google) Julia was very cooperative with the attention and helped us with everything, she will solve any question for you. (Original) Julia fue muy coordial con la atencion y nos ayudo en todo, cualquier pregunta te la resuelve
Scott was great and helped us with browsing for a dining table. Staff were very knowledgeable and helpful!
Julia was very helpful and kind, immediately showing us excellent service and helped us find the couch we wanted.
Julia was amazing and so helpful! 😍
Tim was great! Helped pick the right couch and worked with us on pricing.
Good experience here! Tim helped me to find the stuffs i like appreciate it :))
Julia, sales person and Nelson, manager are absolutely fabulous!!!
Ask for Julia. She is super helpful and we had a wonderful experience. She’s the best!
Julia was great and very helpful with choosing a couch!
Tim, was so helpful and patient. Thank you so much
Amazing customer service! Scott was my salesman. He was very informative about the furniture and store policies. Thanks Scott
Quick and efficient
(Translated by Google) Scott very good service, and friendly. (Original) Scott muy bien servicio, y amable.
Mandana P was very helpful and patient with us. She really spend the time to make sure we find what we looking for.
Great service! John Kim was excellent and got us a great deal for a set.
John Kim helped me a lot with kindness, professionalism and sincerely. Thanks John~^^
Scott was very generous with his time and have us very clear explanations of the products and pricing. It was a pleasure found business here.
Charles was very helpful and provided excellent service.
John was very helpful! Made my purchase very quick and hassle free!!
Julia helped me find a great living room set for my new apartment!
John Kim was kind and patient during the whole process. He walked us through, providing examples and different options to elevate our experience. He was very attentive and focused on getting all our questions answered in a timely manner. Headed out with a new purchase. ☺️
Scott was phenomenal and helped us buy our couch for our first home together. We are so excited!
Thank you Carol!
John Kim was the best!
Nelson Cruz was wonderful. It was really a pleasure working with him and Tatiana
Thank you Scott your the best!
John Kim was the best sales person today and helped me with what I was looking for today.
Great and easy shopping experience! Julia was amazing!
Julia was incredible!
I recently purchased a three-piece recliner from Ashley Furniture, and I couldn't be happier with my experience. Scott Goldner was incredibly helpful, guiding me through the selection process with patience and expertise. The recliner is not only stylish, but it's also incredibly comfortable and well-made. The reclining feature works smoothly, making it perfect for relaxation after a long day. Overall, I highly recommend both the furniture and Scott’s excellent service!
Tim was super helpful in helping me order my mattress! Very patient and informative (:
(Translated by Google) Mrs. Julia took great care of us and was very kind. We recommend her at this furniture store, Ashley gave us good prices. (Original) La señora Julia nos atendió muy bien fue muy amable. La recomendamos en esta muebleria ashley nos dio buenos precios.
(Translated by Google) Thanks to Mrs. Julia who assisted us wonderfully in the purchase of some furniture, you are super happy, I recommend her, thank you (Original) Gracias a la señora Julia que nos atendió de maravilla en la compra de unos muebles estás super contentos se la recomiendo gracia
Carol is the best ! She has helped me so much and made my purchases enjoyable. I always come back for her !
(Translated by Google) Julia, thank you very much for your attention. I was very pleased. God bless you. (Original) Julia muchas gracias por su atención quedé muy complacida que Dios la bendiga
Incredible helper. Was assisted by Mandana and she was very informative and helpful throughout the whole experience.
Charles was great! He explained the difference dining tables and sofas they have at the store. The story has many options, overall a great place.
Mandana was super friendly and helpful finding my girlfriend and I a new sofa for our apartment. She walked us through the whole process step by step and was clear and honest. Thank you, Mandana!
John did a great job helping us find furniture.
I had a positive experience with Carroll. My wife and I were looking for furniture when we moved to LA and she really helped us. She never pushed us to make a purchase. In fact she told us to go check out other competitors to make sure we were making the best decision. We made 2 more visits and on the third visit we purchased some furniture. Her honesty and her focus on customer needs is what made us decide to go with Ashley Furniture.
We loved our experience with Carol! She was so patient and supportive of our shopping time! We bought a dresser and she made sure we loved it and she also gave us a great package! We will definitely come back!!!!
We came in to Ashley Furniture looking for a new couch and immediately fell in love with the first one we sat on. Mandana was very thorough and knowledgeable about the products and helped us in purchasing our couch. The check out process was smooth and quick.
Excellent service from Mandana & Nelson. Go see them! Return customer. John & Connie took care of us!
We had a very good experience with Tim. He helped us find everything we need very quickly and easily without any hassle.
(Translated by Google) Julia and Nelson helped us a lot and we got very good discounts on our new furniture and dining room 🥳 very good deal 🙏 (Original) Julia y Nelson nos ayudaron mucho y obtuvimos muy buenos descuentos en nuestro nuevos muebles y comedor 🥳 muy bien trato 🙏
Connie and EZ were very helpful with the process.
John Kim was excellent Ask for him Thank you Daryle Shumake
(Translated by Google) Adas Sultan It's cool (Original) Sultan Addas Is cool
Abir was very helpful in finding the furniture I was looking for, and Cruz, the manager, got me the best deal. Thank you
Abri and Cruiz did a fantastic job!
Abir & cruz were great
Julia and Nelson were amazing today! I’m in love with my new bedroom set!!!
Zuly was fabulous 👌 She was very courteous and respectful. Ms Gordy
She was very kind I’m very satisfied Julia was sales person
Amazing store. Great variety. I had a wonderful experience with Carol. Carol is the Best.
John was a great rep for the store. No pressure sales guide. Helped us find all the pieces we needed and even showed us some ideas we would not have thought of. Showed us tons of patience and understanding. Thank you John.
Nice store and helpful staff
(Translated by Google) Julia took good care of me (Original) Julia me atendió muy bien
(Translated by Google) Ez and Cruz treated me well (Original) Ez y cruz me trataron bien
Scott was amazing and a very helpful salesmen. He was patient and informative. We are also enjoying our new couch.
Marble top coffee table, great service from manager and from sales associate John
Esy treated us well and felt very comfortable great buy
Scott was great and personable. He was able to work with us on a getting a good deal and was patient with us while we decided on our order and delivery date.
I had a wonderful experience at Ashley Furniture Store thanks to Easy and Connie. Easy was incredibly patient, taking the time to walk me through the store and offer thoughtful suggestions based on what I was looking for. When it came time to finalize my purchase, Connie stepped in and made sure everything was seamless. I'm thrilled with my purchase and will definitely be returning! Highly recommend both Easy and Connie for their excellent customer service!
Great experience! Helped me find the perfect couch
Visited the Ashley store for the first time and was very impressed by their customer service. Scott was very friendly, help and patient. Will definitely come back and continue shopping.
Connie and Tim are absolutely wonderful and so efficient. They knew I was in a rush so they made sure I was in and out in less than 20 minutes. So helpful and kind.
Zuly was very helpful we found everything we need
Tim at Ashley’s furniture’s an amazing job providing exceptional customer service and information towards our new purchase definitely would come again!
I walked in Tatiana was wonderful and I found exactly what I'm looking for wonderful service was nice and easy and fast.
Tim was extremely helpful throughout my whole experience. He was also really patient which I appreciate it! Great place to get furniture.
Friendly and very helpful staff!
It was great the service was wonderful she explained everything very well for us to understand and we thank you
John was great helping us getting the best mattress
I buy sofa ftom zuly
(Translated by Google) This is n Tim r helpful (Original) Ez n Tim r helpful
Tatiana and Connie is excellent with customer service and sales. They are asset in your company
John Kim was amazing sales person helps med us find a mattress
Ez n cruz r amazing
My experience with Mandana was great! She was very knowledgeable and made our experience furniture shopping less of a hassle. Plus she was very funny and gave us many different options. Connie was also helpful during our visit. We will be coming back for our mattress and future purchases. If anyone needs furniture at affordable prices with knowledgeable salespeople do stop by here.
Madonna was very helpful with our purchase and we had amazing experience with her.
Abir Hossain, Julia Fuentes thank you very much I will recommend my family members to this store. Connie General Manager you are awesome thank your for all your help!
O was really helpful for our living room and bedroom purchases :)
Had an amazing experience shopping at Ashley with O! Got a beautiful leather couch and super comfortable mattress for a great deal.
Great customer service with John. Great price
Abir was amazing at helping my sister and I plan on furnishing our new apartment! Would 100% recommend coming here
Abir was such a wonderful sales rep. He was super helpful and showed us great pieces for our new apartment!
(Translated by Google) The girl Zuly helped me with the Manager Connie, very good service (Original) La muchacha Zuly me ayudó con la Manager Connie muy buen servicio
Really great experience. Zuly was super helpful and not at all overbearing . And we walked away with the perfect product. Big Ups!
Tim was super helpful! Great attitude.
Connie store manger was really helpful
Excellent services John and Connie store manager was helpful
John was really helpful
Julia was great! Very patient, kind and helpful. Couch was super cozy and on clearance!
John Kim helped with selection of a compatible and good dining table set. He was very helpful in guiding through the process. We enjoyed our shopping experience Thank you John !
Tim was great!!!
John Kim helped me picking out a desk and a dresser, he was very nice and patient. He explained everything well, would definitely recommend.
Tim was fantastic with helping with selecting a sofa.
Amazing store. Staff Really helpful and friendly
Madonna helped me previously, but today Julia assisted me. She was nice, and explained everything in detail!
John and mardonna very helpful
Tatiana was excellent, including manager support.
The entire Ashley family helped me get exactly what I want with Mandana and Todd leading the sale. Great customer service, thank you!
Tim and Nelson were great! Would definitely come again and recommend.
Absolutely fantastic service from Connie and Carol. They’re welcoming, kind, great communicators and great at getting you a deal! We have bought several pieces from this store and we love working with them!
Julia was very helpful and went above and beyond to help us with our needs. I am very grateful with Julia and really recommend her to do business with.
John Kim was very helpful and service was excellent!! Thank you so much
Scott was extremely helpful and patient with us as we changed our minds every half an hour. He did not pressure us into anything that we did not want, and went the extra mile to provide outstanding service. If, and when, we come back to this store, it’s because of Scott!
Scott was our sales advisor, and he was incredibly patient with us. We were so indecisive – I think my partner changed our minds like 5 times, haha! But Scott was great and so informative. I never felt any pressure; it felt like I was in control. If you ever need help, ask for Scott!
Scott was great!
Julia was a great help so happy with my purchase
(Translated by Google) It is an excellent store!!! Very friendly 👍 (Original) Es una excelente tienda!!! Muy amables 👍
Ez was very nice & helpful & he was sooo patient with us, he was super professional & helped us choose the perfect couch for our needs. Thank you for your help Ez.
(Translated by Google) Zully and Marco very good service (Original) Zully y Marco muy bien servicio
Tim was SOOOO HELPFUL!!! And I told him right off that I wasn’t BUYING today. He didn’t care. He just HELPED!! Thanks!! Nancy Linehan
We walked in and Scott took care of us immediately. Just what you want in a salesperson. Well informed but not at all pushy. Everything was easy and we got just what we wanted after going to 3 other stores in vain.
Scott
John was the best thank Mr Kim.
Julia is the best salewoman
Had a hassle free and superb shopping experience at this location with Tatiana today and took advantage of the Labor Day weekend sale. She was very knowledge and had great tasteful recommendations for our bedroom and dining room designs. The whole experience was effortless and we look forward to our delivery in the upcoming weekend. 100% ask for Tatiana nothing less of a stellar display of professionalism!
Work with Mandana!!! She is the best. Very resourceful and serves as an excellent liaison between customers and managers. She will give the best deal in the store, coming from someone who has been to multiple Ashley furniture stores! Thank you, Mandana!
John kim was amazing!
I appreciate to Ms. Kani and Mr. Sharls to help us buy the stuff.
John and the store manager were a great help when we were looking for an outdoor fire pit!
John is the best . He was so help full
Amazing experience. Store manager by the name of Connie, helped me out. I brought it to her attention my past experienced I had with a different Ashley Furniture and told her my concerns. She went above and beyond to help me out. She assisted on making sure I left with the right couch, and assisted me further and answer all my questions and concerns. I will definitely recommend this Ashley Furniture in Venice. The team is really friendly, really professional, they welcome you to store with a warm welcome. amazing environment and prices are affordable.
ZULY WAS SO KIND AND HELPFUL! I got everything I needed
"I had an excellent experience at Ashley West LA. The sales staff were incredibly helpful and willing to help us with every furniture and mattress need. The management went above and beyond to ensure I was well taken care of. Highly recommend this location for anyone looking for great service!"
Love this store!! Great looks and incredible prices!
I had the best service from Scott
Great service fast result
Tim and Connie were amazing help!
Scottt was great
The Labor Day sale had great prices and between Scott and Tatiana I had great service.
(Translated by Google) I highly recommend this store, the customer service is incredible and the prices are amazing and if your husband is sleepy bring him to Ashley... Congratulations to all the employees. (Original) Recomiendo esta tienda ampliamente es increíble el servicio al cliente y los precios son asombrosos y si su esposo tiene sueñito traigalo a Ashley... Felicidades a todos los empleados.
John Kim was very helpful when it came to picking out our new dining room set !!!!!
Zuly and Connie were AMAZING, they helped me every step of the way… I absolutely LOVE them…
(Translated by Google) EZ & Connie treated us very well thank you very much (Original) EZ & Connie nos trataron muy bien muchas gracias
Mandana was very helpful and polite
John and Connie were great helping us out. Thank you
(Translated by Google) Ez was excellent (Original) Ez fue excelente
Carol was excellent by attending me and my wife
Great prices and customer services
Mandana was great to work with very easy in and out process to buying a couch!
Good service
John was very helpful! Great costumer service!
(Translated by Google) We really liked the attention of Miss Zuleima Gonzales, and she explained everything to us about the items we took, including the financing plans they had. (Original) Nos gustó mucho la atención de la señorita zuleima Gonzales , y nos explicó todo sobre los artículos que nos llevamos incluso los planes de financiamiento que tenían
Excellent service. Mandana was very helpful and provided great service. She made the process seamless and easy. Scott was also great and very funny.
John Kim was extremely helpful! He stayed with me to help me decide and gave me lots of information about options
Great customer service provided by Scott. I highly recommend this location. :)
(Translated by Google) Excellent (Original) Excelente
Great experience Tatiana helped me out and guide me well
Ashley's we had a great experience with the delivery and everything else. The reason that I'm leaving 1 star is because I purchased an ottoman didn't think it was going to take as much space as it did. I tried to return or exchange since it's the first day of delivery. I was told no by every level of service(800#, store). Now my 3 year old son doesn't have space to play because the ottoman is taking space were he had toys. Very disappointed with the customer service team wrongly named by the way( no customer service team should be called lol). They should add some way to accommodate if is a valid reason. I offer to send them a picture of my leaving room agents just kept saying no return or exchange . Why even reply and provide some shitty response? Shitty email addresses that don't reply or are just trash email.
John Kim, "Your customer service was exceptional—patient, attentive, and truly focused on ensuring my needs were met. It's rare to encounter such genuine care and professionalism. Thank you for making my experience outstanding!"
Connie and her staff were very helpful when I went in to look for furniture! I highly recommend looking for her, she will make sure to get you to the right pieces for your home & best deals.
(Translated by Google) --- Dear Team, I want to express my gratitude for the excellent service I received at your Los Angeles store. In particular, I would like to highlight the attention provided by Conni. Their kindness, professionalism, and willingness to help made my purchasing experience truly enjoyable. It is a pleasure to find employees so dedicated and passionate about their work. I will definitely return to your store and recommend it to others. Thank you for maintaining such a high standard of customer service! Kind regards, Francisca Martinez (Original) --- Estimado equipo, Quiero expresar mi agradecimiento por el excelente servicio que recibí en su tienda de Los Ángeles. En especial, quisiera destacar la atención brindada por Conni. Su amabilidad, profesionalismo y disposición para ayudar hicieron mi experiencia de compra verdaderamente agradable. Es un gusto encontrar empleados tan dedicados y apasionados por su trabajo. Sin duda, volveré a su tienda y la recomendaré a otros. ¡Gracias por mantener un estándar tan alto de servicio al cliente! Saludos cordiales, Francisca Martinez
Tim& Tod and coney were amazing so helpful
I recently had the pleasure of working with Connie at Ashley's Furniture, and I can't say enough good things about my experience. From the moment I walked in, she greeted me with a warm smile and was incredibly attentive to my needs. Connie took the time to understand what I was looking for and provided thoughtful recommendations without any pressure. Her extensive knowledge of the products and commitment to customer satisfaction truly stood out. Thanks to her, I found the perfect pieces for my home. I highly recommend Connie for anyone in need of exceptional customer service at Ashley's Furniture!
I love John Kim
I had a wonderful experience at this furniture store! The staff were friendly and welcoming, helping me find exactly what I needed and without any pressure. Delivery was fast and smooth.
Scott was very helpful and a pleasure to work with. Very knowledgeable and very patient. I appreciate all the time he spent with us
John was great in explaining and was very helpful
Tatiana was amazing in helping us select a couch! Phenomenal service at the Ashley Furniture store. Definitely coming back.
John Kim was great
EZ is the best, thank you for your Help!
CONNIES EMPLOYEES ARE THE BEST
Todd is the most amazing customer service rep . Very helpful and knowledgeable . Great experience at this store .
If you are looking for furniture and want good pricing and quality this is the place to be ! Quick shipping and can get all your shopping done here
Tim was so friendly and super helpful!
Never in my life have I dealt with such a useless unhelpful customer service person. Manager aparently. Extremely dissappointed at being mis-sold a 5K sofa with protection, which did not in fact have protection due to their error. The sofa is now broke and they are saying they wont do anything despite it being their fault. Customer service is meant to be a friendly helpful person, who attempts to fix a problem especially when through no fault of the customer. Shameful and embarrassing for the store.
Very nice service Zully and all people there so kind whit customer I highly recommend this place so helpful thanks Ashley
(Translated by Google) Zuly was very kind and helpful, an excellent salesperson. (Original) Zuly fue muy amable y de gran ayuda ,una excelente vendedora
Julia was excellent. She was attentive and helpful. She made shopping for my new place a breeze!
Scott was amazing, very attentive and informative he ensured that he took into consideration the esthetics we was looking for, we was very happy with the service and purchase today Thank you Scott
Had the best shopping experience here, they were very knowledgeable and patient
Great shopping experience! Marcus did a great job helping me with my order. Definitely will shop here again!
It has been an awesome experience working with Connie Pacheco , who is very professional, respectful, helpful and very knowledgeable overall. I’m very thankful to have encountered her and shared her expertise about furnitures and styles .
This LA store & managment was amazing. They made me feel very welcomed and answered every question and concern I had. I’m so happy with my new couches and bed set!!!! Definitely coming back!
Great experience at this Ashley location under new Management
I recently had a wonderful experience at Ashley Furniture in West LA, and I want to highlight the exceptional service I received from the store manager, Connie. From the moment I walked in, Connie was attentive, knowledgeable, and genuinely eager to assist. She went above and beyond to ensure that I found exactly what I was looking for and made the entire shopping experience smooth and enjoyable. Connie's expertise and friendly demeanor made me feel confident in my purchase, and I truly appreciate the time she took to answer all my questions. The quality of the furniture is outstanding, and the customer service exceeded my expectations. If you're in the market for new furniture, I highly recommend visiting Ashley Furniture in West LA and asking for Connie. Her professionalism and dedication to her customers are truly commendable!
Great experience! Management was amazing!!!!
Associates at the Asley Store in West LA were very knowledgeable and helpful. I want to thank Connie Pacheco for her assistance.
We purchased a bedroom dresser for my daughter, and my daughter was very happy with her bedroom dresser. They also followed up with us to make sure that we did not have any unanswered questions and we were completely satisfied customers, I am very happy with Mrs. Connie Pacheco at Ashley‘s furniture And I will continue shopping for my furniture needs at Ashley furniture.
I recently had a wonderful experience shopping at Ashley Furniture! From the moment I walked in, the sales staff was incredibly attentive and friendly. They took the time to understand my needs and preferences, making sure I found exactly what I was looking for. The management was equally impressive, addressing all my questions and ensuring a smooth purchasing process. I am absolutely thrilled with my purchase and appreciate the exceptional service I received. It was a delightful experience overall, and I will definitely continue to turn to Ashley Furniture for any future home furnishing needs. Highly recommend!
Recently purchased furniture from Ashley’s in LA and had the best experience. Salesperson and management were great! Will definitely refer friends and family. 😁
Very knowledgeable sales and management staff very happy with there service definitely will be coming back to this store west LA
Great customer service !! Staff was very nice and attentive and helped me get what i needed. Thank you team !
Tatiana and the manager were very helpful and they have a time for me and give me different options and respond all my question. Im happy with my purchase. Thank you.
Great personality, funny, and kind.
Bought a set of couches and tv stand, great stuff and delivery was very quick.
Charles and his manager Connie were very helpful and friendly. Im very happy with my bed frame and mattress. Service was good and their price is very good.
Mandana was very great and helpful. Got us the right mattress and made sure to let us know every single detail. Great customer service!
My experience was outstanding! If you need help ask for Tatiana she is honest, helpful and professional! Shop Ashley furniture!
Madonna was so interactive, helpful.
Ms.tatiana is the best she is so helpful and ms.Maria store manager the whole workers are the best and so kind all of them need a raise asap they are the best customer service above and beyond very helpful especially ms.Tatiana we need more Customer service like them and ms Maria the store manager they are all the best and understanding people with a good heart and they are the best all of them we love this Ashley store we love to tell our friends and family, if ms tatiana and ms Maria are in the store we love to shop more and tell are friends and family to shop there because of those two people.😁 thank you so much
Thank you ! Good job faster and honest I love it !
Julia is awesome! Very patient :) Highly recommend!
Scott was so helpful and honest.
Amazing help and helped make the best decision
John Kim did a great professional job in helping me with my purchase.
Todd was very helpful.
(Translated by Google) EZ TOOK CARE OF ME VERY WELL (Original) EZ ME ATENDIO MUY BIEN
Scott helped us today and he was so friendly and attentive. He was very informative without being pushy and gave us the space and time to look around while still being attentive to our needs! I highly recommend this store as it has great pricing and high quality furniture.
Great service with Scott! Very helpful in identifying a couch and options.
Scott was wonderful and did right for me and my new living room set
I’ve been working with Tim for a few weeks now and have come back a few times to get additional furnature. Each visit he has been extremely helpful and made shopping a breeze. I’ll definitely be back in the future!
Great store and prices. John Kim is a pro!! So easy. Love my new sofa!!
Great experience walked right told John Kim what I’m looking for and John was right on and knew exactly what was needed. Thee best
John Kim was a Excellent Representative He help my cousin find everything she wanted thank you John
Scott and Marcos worked together to help me with so many of my questions. They were not hesitant to provide me with what I wanted and didn’t pressure me for anything more.
Good job for everything 😊 happy
Abir is the most Nice sales person we have ever got to meet I would recommend him the most, thank you for all your help
Walked into Ashley’s on a mission to find a bed frame and was greeted by Tim. He was friendly, patient, and SUPER helpful! Not only did I walk out with the bed frame I was looking for, but also scored a great recliner. Ask for Tim if you want a pleasant experience :)
Thanks for the great service Tim and Mr. Cruz!
Everything went well but the DELIVERY service . I tracked my delivery time customer service says between 11:30-12:30 and they came J.B. Hunt 6:30 pm ..I called they keep saying we will be there in 2 hours etc. communication to these drivers are definitely UNRELIABLE and shady.They have no regards to the customers at all. I had to cancel my plans for the day just to wait for them, no phone call to tell you they will be delayed etc expected they keep saying 2 hours which led to 6:30 in the afternoon. I lost almost all day just waiting for them.
Mandana was amazing sales person. I will definitely buy furniture from her again. Very friendly and kind
Scott was a great asset during our time in Ashley. Very knowledgeable of the store and could answer every question we had. Highly recommend Scott and the Ashley team. Thank you!
Sultan gave us very good service . He is very helpful and the best sale qualities . Please give him opportunity
Very welcoming and provided a sense of direction during my experience in the store. Incredibly pleasant and was nice to share a laugh with a member of the store.
Great guy sultan very knowledgeable I will be back to shop here again I live in Encino I don’t mind to drive here to shop great people work here thanks
Tatiana was extremely helpful with my purchase today.
My salesperson (Zuly) was so amazing and patient with me. I was at the showroom with her for three hours. Due to her presentation, knowledge, honesty and full transparency I ended up investing almost $4,000 of furniture through her. Thanks Zuly🙏🏽
Abir salesperson was very helpful and informative, we were happy with the suggestion he made and the process of the purchase. Thank you Abir!
The salesperson was very helpful and it was a very quick transaction. It was a great experience.
Ashley in Culver City is great in customer service. Abir was very attentive to what I was looking for and knew details perfectly.
great service and support - mandonna was very helpful
The service was very helpful
🌟🌟🌟🌟🌟🌟Ask for Carroll! She is single-handedly responsible for our five star review. We started our sofa shopping at Ashley and went to several other furniture stores to compare. Aside from the crazy affordable prices at Ashley, we didn’t encounter a salesperson that came close to Miss. Carroll. She was the most low pressure, warm, forthcoming, authentic, professional and hilarious person we’ve met in eons. She is worth the shopping trip- we absolutely guarantee it!!! Thank you Carroll, you made our weekend🙏🏼❤️😄
Very kind and efficient
We went there uncertain of what we wanted! We were assisted by Charles, he was very patient. We are very satisfied with our purchase Charles and the manager were very helpful, they worked with our budget and delivery situation. Needless to say my family and are very happy!
Sultan was super great with me and the Ashley staff has assisted me in every way possible. Thank you
Mandana was fantastic, great experience
Mandana was very friendly and helpful we got the best deal we could get we are so happy with our deal .. it sucks we cant say the same thing about the store manager she was a little unfriendly ….
Sultan was professional, extremely helpful and very knowledgeable about the product. I would recommend him to others who want to purchase a bedroom set and a mattress.
Carrol was great! I love her personality.
Zuly was so helpful, kind and supportive in choosing, deciding and getting us financed in the store. I definitely recommend her in Ashley’s this branch. 😊❤️
Zuly was the best person here today! She helped us to get the perfect furniture that we were looking for and she made sure everything was smooth and helped me to get my perfect sofa. She was very kind and supportive. Definitely will come back here :)
Went to buy a couch and Scott was so very helpful and understanding. I had a hard time making a decision and coudnt decide on a color and model. In the end I picked the model that Scott recommended. Should have listened to him right away. Lol.
Mandana was super excellent and extremely helpfull!!! if I could give her 10 stars, I would!!!!
Abir was so nice and professional. I will definitely come to Ashley for my future purchases.
Abir was amazing to work with! Great service!
I was on the hunt for a new coffee table after moving into my new apartment, and Todd really came through. With all the chaos that comes with moving, his customer service was top-notch—professional, friendly, and informative. If you need assistance, Todd's the one to ask!
Amazing experience! I got some great discounts during Memorial day weekend sales and all my stuff arrived on time and was professionally assembled.
Sultan was a pleasure to work with! Very knowledgeable about all products! Understood our needs and let us take time with our decision. We really appreciate your work ethic and ability to engage us with all the possibilities!!! Todd was also very professional and efficient! We can’t wait to furnish our new home! Thanks Ashley!
Tatiana, can’t say enough about our experience purchasing a new bed frame, mattress, and adjustable base. Gave us ample time to evaluate our options, try everything out. Just such a great experience thank you so much.
Abir was great! He worked out a great Memorial Day deal for me. Huge thanks.
This location is great! Plenty of options and clean environment. Plus, Carroll was a great help and very friendly!
Very helpful staff and INCREDIBLE deals
Dear Ashley HomeStore Management, I hope this message finds you well. I am writing to express my deepest gratitude for the exceptional service I received at your store, particularly from Miss Zuly, during my recent visit on May 23, 2024. Upon entering your store located at 8985 Venice Boulevard, unit A3, Los Angeles, CA 90034, I was warmly greeted by Miss Zuly, who exuded professionalism and genuine kindness from the moment we met. I had just moved into a new apartment that was unfurnished, and I was in dire need of furniture. Miss Zuly attentively listened to my situation and immediately offered her assistance. Her extensive knowledge of your inventory became apparent as she guided me through a selection of different sofas, patiently helping me find the perfect one to suit my needs. Despite my son’s growing impatience, Miss Zuly remained remarkably composed and understanding throughout the entire process. What truly stood out to me was Miss Zuly’s unwavering commitment to ensuring my satisfaction. She not only provided invaluable guidance but also went above and beyond to explore various options to accommodate my circumstances. Her dedication and professionalism are a testament to the exceptional customer service standards upheld by Ashley HomeStore. Thanks to Miss Zuly’s expertise and efficiency, I am delighted to share that I was swiftly preapproved for my purchase, allowing me to acquire the sofa of my dreams with ease. The seamless transaction process and Miss Zuly’s exceptional service have left a lasting impression on me, and I am truly grateful for her exemplary assistance. In light of Miss Zuly’s outstanding performance, I wanted to take this opportunity to commend her exemplary service and express my heartfelt appreciation. Please extend my sincerest thanks to Miss Zuly for her exceptional support and kindness throughout my visit. Additionally, I would like to request that Miss Zuly be recognized for her outstanding contributions through a positive review on your platform. Her dedication to customer satisfaction deserves to be celebrated and acknowledged by your esteemed establishment. Once again, thank you for providing such a wonderful shopping experience, and please convey my gratitude to Miss Zuly for her outstanding service. Warm regards, TLF
Abir was great! Definitely recommend shopping here!!!
Carrol is so lovely to work with. I made sure to come back and purchase from her! She was very sweet and helped me quick!
We just had a great experience at Ashley. Our sales associate Ferry was very helpful with us getting ready for our son’s first apartment. She is very helpful. Made suggestions and was able to work with us. We are very happy. I would highly recommend this store!
Todd was great! He has excellent customer service skills and he listened to what I wanted. His communication skills were outstanding. Very satisfied with my experience today
First time buying furniture and Scott was able to keep it honest and real with me while also helping me achieve my vision for my living situation. Will absolutely trust coming back here to further reach my goal
Great service, very knowledgeable, kind and extremely patient, Ho is the person to go to, make sure you ask for Feri the beautiful store manager.
SO THANKFUL FOR ZULY! I appreciate her help and patience with everything. Such a natural at her job!! Will definitely come back!
Abhir, at Ashley's Santa Monica, is the the only kind of 'pro' I want to deal with. I'm short on patience when it comes to tactical sales manipulation... no fail-obvious, cookie-cutter sales clatter where you're treated as though new to the planet.. Price, service, follow-through, Abhir nailed it, conscientous in every respect. There were zero glitches (!).. same with the far sooner than expected, pro delivery. And that's the name of that tune.
Abir was great!
Great experience at Ashley’s - Abhir was super helpful!
Tatiana was absolutely amazing, so sweet and helpful and answered all of our questions thoroughly. Would definitely come back here again for future furniture purchases!
Great staff, great experience.
Ms Carroll was amazing. We had a store credit and we were looking for storage items. She suggested something we needed much more. We look forward to our new bed frame! She has such a great personality and great knowledge!
We loved the personal attention we got from Ms. Carroll and the cool layout of the store! She really listened to what we needed and didn’t try to sell us just anything. She found a perfect item for us that we really need and love so quickly!
I had the pleasure of receiving exceptional service from Mr. Scott Goldner, a true professional, at the Ashley furniture store located on Venice Blvd. His expertise and dedication were evident as he ensured that I not only obtained the best price but also guided me in choosing the perfect mattress. Mr. Scott Goldner deserves nothing less than five brilliant gold stars ⭐️🌟⭐️🌟⭐️.
We recently visited this location for a new couch. Carroll helped us throughout the entire process. We found a great sofa and it was delivered in just two days! The sofa feels and looks just as great as it did in the show room. Carroll is so wonderful to work with and we'll be coming back for more!
Carol and Feri were incredibly patient and so informative. I am definitely coming back to this location 🩷
The absolute worst shopping experience I’ve ever had in any store. I walk in, all sales reps sitting there doing nothing, didn’t greet. I go to the product I want, no help. Then finally some woman with an accent walls up, super rude. I say I’m interested in the tv stand and would also like to see if anything’s on sale similar.. she proceeds to talk over me, say I can’t buy a floor model and starts running away. I thought she was leading me somewhere. Nope! Just being a huge c.u.next.Tuesday. I will never, ever! Shop at Ashley furniture ever again. And guess what? I was ready to buy, she just lost a sale and a customer for life. DO NOT WASTE YOUR TIME AT THIS LOCATION at least.
Abir was amazing. Very professional seller. He showed us options based on our needs and ultimately helped us to make a great purchase. Would recommend them to friends.
Abir was very helpful and insightful. He made our purchase very seamless and stress free.
I came to this location for a new dinner table, and Abir was extremely helpful and patient with helping me find the perfect table. Excellent customer service and the furniture was very modern and decently priced.
Walk in to great service from Scott. Very professional respectful and courteous. Great service great deals awesome
Scott Is an asset to this organisation, very Respectful, eager to help and passionate about taking care of Customers 👍👍WOW🍷🍷
Scott helped me with picking a dresser for my toddlers room! Very helpful!
Abir, you are truly amazing at what you do. I see you growing in to a Store Manager & beyond. I also wish you nothing but success. Keep up the amazing work whether I am there to help you or I am to depart. Your skill-set is beyond what most are usually to experience, & I leave this review with great honor and respect. You are great at what you do, and don’t let anyone make you feel otherwise. Your service is respected & I honestly hope that you receive all of the accolades that you deserve. I wish you luck on all of your endeavors. Your friend and CSR, Will Harris Jr.
Scott was great
(Translated by Google) Scott Nice experience very friendly (Original) Scott Bonita esperiencia muy amable
Thank you, Scott for helping us find the right fit for us quickly and with a reasonable price.
Abir the mattress specialist helped me buy a tempurpedic
Exceptional service from a knowledgeable associate! The effort they take to guide you through the store and help you find exactly what you are looking for is great. To listen attentively to people's needs and their preferences, and to offer really valuable suggestions and recommendations is not common to find. I would very much recommend everyone asking for the support of Sultan. Amazing service!!!
DO NOT BUY FROM THIS STORE. Bunch of liars working there. They will tell you any lie to sell merchandise to make their commission. Don’t lease thru ACIMA!!! Total Scam Abhir is NOT the person to see for all your furniture needs. So I bought a sofa and a rug for $1719. Abhir and another sales person lady got me financed thru Acima leasing. They both told me if I pay within three months, I will only pay $1719. As you can see that was a total LIE. With Acima leasing everyday price add up. If I don’t pay right away, I could end up paying thousands of dollars. Sofa was delivered around 5/27/24. I personally will keep this merchandise even though I can return it since it falls within less than 30 days, but I am going to avoid the hassle. If you ever get screwed like this, return the damn merchandise. Once it starts costing the store money for pickups, maybe they will stop lying to make a sell. The sales rep should be fired for putting their commissions over a company’s reputation!!!!! Originally I gave a good review. Once I found out the cheating and lying, I updated my review!
Ferry was super nice help us find what we actually wanted and it was super fast.
(Translated by Google) Good service, very patient with the questions I asked and when showing the product (Original) Buena atención, muy paciente a las preguntas que le hice y al mostrar el producto
abir was very helpful and kind patient. Thank you would come again!
I receive great customer service from Todd when I came In
Can I just say firstly the store smelled amazing. Even better the customer service was magnificent! I found just what I was looking for! A young man helped me I believe he said his name was Todd. He was such a patient and sweet man. His customer service was amazing. I went shopping for a dining table and the way he even broke down the details of what type of table I was looking for wood, glass etc. explaining what and why one is better just giving so much helpful information with out us even asking before we could even ask lol. As he showed us the different varieties he wasn’t to pushy with the sale, he stood aside while we looked and was immediately available for all questions we had.Todd made us very comfortable and not smothered in our decision. I just wanted to let whoever needs to know they should hire more people like Todd. I always want to just enjoy my shopping experience by also getting exactly what I need with the help and respect of the workers.
Todd exercised excellent customer service.
Todd is amazing! His customer service is phenomenal. Thank you for your service!
Scott was so helpful! Helped me find a tempurpedic mattress to help with my back pain. He was extremely knowledgeable, friendly and never made me feel pressured. Can’t wait to sleep on it tonight :)
Go see scott he got us the perfect mattress for us
Abir is a very nice man for hooking me up with the dopest furniture for such a steep discount. The sofa was 3,000$ and he discounted it to 2500$! What a great guy. He also has a very nice brother named Tahamid Hossain that helped me pick the right furniture. Thanks Abir!
I came with my parents and my phone died so i was bored the whole time. But when Abir came he lightened the mood of the whole family as he took my opinion into consideration. That trip became the very trip i bought my bed and computer desk. I want to thank the wonderful staff who work at this ashley’s and to Abir especially.
The experience is exquisite, and the service appalls me to a great extent! I was given excellent service by Abir; he was very knowledgable and passionate as he helped me pick out my furniture! Thank you Abir!
Had a great experience with Carol, great customer service. Strongly recommend.
Carroll was fantastic - very helpful! I basically knew what I wanted but just had to "test drive" what was on the sales floor in order to decide. She gave me the space to do that while also remaining available for questions. And she made the purchase step smooth and stress-free. Thank you!!
Great experience. Very helpful staff.
My family and I are longtime clients of Ashley Funiture with purchases spanding over 15-years. Recently, we purchased a sofa bed set. Unfortunately, this particular experience was disappointing and underwhelming. When seeking help to rectify the situation, William Harris at the Venice store was quick to resolve the problems and bring what was a frustrating experience into an enjoyable and satisfying resolution. I praise William for his professionalism and Ashley for stepping outside of the box to do the right thing. My longtime faith in Ashley is restored!
Scott was fantastic. We felt comfortable with him immediately and he knows the Ashley furniture inventory well. We knew Ashley had quality furniture, but the affordable prices were an unexpected plus. Wonderful experience.
Today April 10 I went into Ashley Furniture & I had an AMAZING experience with Carol. She immediately greeted me @ the door. She was very helpful, warm & kind. Not pushy at all. Make sure you ask for Carol she is very knowledgeable.
If you’re ever at the Ashley store ask for Abir Hossain . He made our shopping experience very pleasant, and we did not feel pressured . He was helpful and knowledgeable.
Mandana has exceptional customer service skills. First time coming to this store, as soon as she saw me she came and asked what I was looking for. She did not hesitate to help me. Gave me time to decide. Will recommend Mandana to friends and family. Looking forward to get her help again.
Madonna was great! She let us go around by ourselves and not follow us like other sales people which makes us uncomfortable. She’s very professional and explained everything to us. We definitely would be back because of our great experience with her.
Scott is nice guy!
The experience of buying living room furniture at this store with Tatiana Chariv was amazing.Tatiana was very knowledgeable, professional and understanding of what we needed. We will certainly shop here again.
SCOTT WAS AMAZING!!
Great experience. Ask for Carol
Carroll was fantastic. She was honest and not pushy. I definitely will come back and buy from Carroll when I’m ready to buy!
While the store looks clean and full of furniture, the communications have a lot to be desired. Al our salesman was very patient with us. Thankfully there was a mess up on our paperwork and we had to back to the store to sign their error. In doing this, we realized this sectional sofa was NOT for us. Therefore we canceled our order.
Mr. Abir was fantastic. He helped me furnish my new apartment with affordable furniture. I wanted to spend very little but he persuaded me into buying better quality ones. Which highlights the heck of a salesman he is! thumbs up for not being pushy & yet bringing out the best of both customer & salesman 👍
Abir was exceptionally good at his job. He made me realize the importance of investing on my sleep, which made me purchase a stearns & foster. He deserves a promotion 👍
It's a comfortable interior and I like the music. An employee named Zuli (apologies if spelled incorrectly) gave me a warm greeting and was very helpful. Highly recommend!
Great service, great salesman! Al was very friendly and very patient with all of our questions. He helped us pick out a new bed and bed frame at the best possible price. I’m very happy with our service and purchase.
Carol was wonderful. I just got a new studio apartment and she helped me furnish the whole thing and didn't push unneeded items on me. The fact is, it's a small space and she helped me get exactly what I needed. Bar stools instead of a kitchen table (since my new apartment has a small countertop outside the kitchen), convinced me NOT to get a desk that would in no way have fit, but on top of all that, helped me purchase a temperpedic mattress because I told her I have major neck issues. Also instead of a headboard, she had the great idea to get an adjustible base so i can sit up in bed when wanting to watch TV, or even doing some work (like I said, no room for a desk!). In the end I believe the adjustible base was the same, maybe even less than a traditional headboard. And who needs a headboard? Especially in a studio. So to sum it all up, Carol is awesome and got me everything I needed, including things I didn't know I needed. And yes the temperpedic mattress was expensive (literally the most expensive item on my list), but it was 30% off and I sincerely trusted that she wasn't just telling me to get it just for the commission. She genuinely wanted to help me and I appreciate it so much. I am 100% happy with everything I purchased. I'll add some pictures to this post once everything is delivered (3 days from now) and after I'm settled in. Thank you Carol and thank you Ashley Furniture. When I moved to LA 12 years ago, I got all my furniture from here. At the time, had no money and financed the whole thing. 12 years later, I have a little more money, but still, financed again! Lol So anyway, thank you everyone at the store, not just Carol. Everyone was amazing. Thank you 🙏
I had a great Experience as first time shopper at Ashley furniture in Venice Boulevard, There was a sale lady Name Carol , She made my life much easier by helping me and show me the right options which was so useful , She chose the items based on my taste and comfort She spent so much time for me…, I’m so thankful and happy with my shopping
Really good service and financing options salesperson Abir was very helpful and knowledgeable.
I love love this store. It’s the only Ashley I shop at. I bought both my bedroom set and dining room set here. Great quality furnitures. The associates are very friendly and helpful. Must I mention also great at helping me make hard decisions on what I wanted. Yes I’ve recommended the store to a few people, they went they look and Oh they bought 🩷 Oh and they a have a cute little markdown corner 😉 I bought a beautiful comforter set for only $20 and there’s lots of great stuff just ask at the desk where the corner is located..
**UPDATE as of 04/05/2024 It's said that good things don't last forever, in this case it started bad and after another opportunity, at another location... It's just not in their culture to strive for greatness. So after I had an amazing experience with the staff at the Venice location, all came crumbled when the day of the promised delivery came: OUR TRUCK BROKE DOWN and we will NOT be delivering your items, contact us to schedule a delivery for a future date..!!!! I had it, I contacted their Customer Service and someone in India answered the phone and kept transferring me and denying me the opportunity to speak to a manager. I was finally transferred to an Scalations Manager (sounded like those shady: You got a computer virus call). Needless to say it just got worse. In Resume, I cancel the order and kept getting the run around about my money, so I was forced to contact my Bank and dispute the charges as I Never Received My Product. I know Managers and Owners don't care about this reviews as they will continue treating people this way due to no consequences to bad actions. Would i recommend this place: TAKE YOUR BUSINESS ELSEWHERE... Say:#LIVINGSPACES #MATTRESSWORLD # BOBSDISCOUNT #SEATANDSLEEP. ________________________________________________________________ ________________________________________________________________ I HATE THIS PLACE, and WILL NEVER SET FOOT IN HERE AGAIN!!! Yes, those we're my words in my first experience with Ashley's Furniture. I visited the location on Broadway and Washington and the welcoming was fair, no pressure, but as soon as we chose a bed, the pushing begun. Not only I was being pushed to purchase a mattress that I didn't want, but when I was offered credit, I agreed to it, as there was a 3 month to pay option with no interest. I was guided to apply for the purchase but when I was about to begin filling up the application, the sales rep typed an amount 3 times higher than what I needed. I asked him why he done so and he says: " Ah, it's just a number we write,".. I told him, why you push for higher limits when you are dealing with people's credits??.. He looked dazed and confused. I decided to just pay for the frame, as we're not too convinced about the mattress options. Sales person went to speak to the manager whom I had told earlier to not push a sale on me as I don't appreciated to be hassle. Yet, he began to try to push another mattress and bed, and kept telling me that he was giving me: A Deal that I Could not Refuse, (while quoting the Godfather Movie).. I thought to myself, am I buying from a Mafia?... I told him, are you going to sell me what I want yes or no?... he kept pushing his agenda and never gave me an answer. Mind you that we were not coming for a bed only, but if in my initial encounter I was not being sold what I wanted, I truly hated to know what would happen with future negotiations. I walked away with my wife, dissapointed and giving this Manager, and Store an F+ ... ( Is there a Z+? ) To the Manager on Broadway Store: stop making your team lose sales due to your non-sense. You are not funny! We decided to visit another Ashley's Store on Venice Blvd. I trully want to go to Living Spaces, or Bob's as they treated me with RESPECT in past dealings, but this Store change my view and perception... Tatiana, and Will were Amazing, and went above an beyond to show us the other face of great quality customer service. We ended up buying our desired items, and more... We will be coming back, not because of Management, as they see numbers only, but because of the staff in this location..!! Great Job... You've earned a Customer for Life! Thank you for being professional, attentive and above all Human.
The doormat decorating workshop was really fun and I hope there's more craft workshops like this in the future!Got a chance to walk the floor and saw some cute furnishings but they're on the pricey side. If nothing else, you'll get some design inspiration. The parking lot is terrible because tons of cars going in and out. A large truck illegally parked in a lane blocking some cars. They really need to rework the flow of this parking lot!
We did crafts and it was so much fun. You have to support Ashley furniture. Because they support the Communities that they serve
Incredible experience from start to finish!! Tatiana and Todd were extremely helpful thought!! Would totally recommend anyone to come and shop at this store ! Amazing !
I had a pleasant experience shopping at Ashley’s. Tatianna, who assisted me, provided me with plenty of options based on what I was looking for and made the entire process quick and painless.
Mandana was great. She helped me find a nice sofa and nightstand.
Scott was amazing and was do helpful I will definitely back!
Scott was fantastic, very kind and helpful. Showed me multiple options of mattresses and help me pick the best one
Abir helped us find the right living room and dinning room set for our home. He was really attentive and answered all of our questions.
I would like to first say how indecisive and picky I am. Coming to this Ashelys location was very helpful and useful to my decision. I came in one week straight trying to decide how many pieces of furniture I needed and what piece of furniture I enjoyed the most. When my original first contact at Ashelys was off of work, the manager stepped in and did an amazing outstanding fantastic job. Abir has answered all of my questions, and Feri had been a delight. I was able to show them pictures to get the correct measurements and also got a phone call to see how smooth my delivery was. I cannot think this Ashelys enough for being that attentive to my needs.
we had a great experience with Mandana in this location. we went to that store twice to buy all the furnitures we needed for our new apartment , and every times she spent more than 3 hours with us , helped us to pick our beautiful furnitures and she gave us her honest feedback on every pieces . so happy with our purchase. highly recommended. once a gain want to say thank you Ashley furniture team in Venice Blvd and special thanks to Mandana!!
Very helpful !!!
Abir did a great job helping me find the pieces I needed at the best price! Easy to work with, highly recommend.
HORRIBLE CUSTOMER SERVICE!DO NOT RECOMMEND! Very low selection of plant stands. So cheap and bought on sale product but damaged and employees didn't offer any sort of customer service or discount on top.Extremely rude.Wish I read reviews before.
Beware!!!! This is the worst furniture store I have ever purchased from their staff is the most incompetent and knowledgeable ignorant employees from the store manager FARI and MAYA to the customer service will Harris and all other associates. They are unwilling to satisfy customers simple request. I purchased $900 worth of furniture when my furniture was delivered. It was not the furniture that I chose from the store, it was of patio furniture material I called customer service a technician came to my house. He verified in deed that it was not the same furniture on the store floor. The customer service rep told me that I was out of luck that there is no return policy and that I should read my terms and conditions, I refused the chair and requested the floor model after weeks of going back-and-forth. They finally gave me the floor model with no discount I will never shop at Ashley‘s furniture nor should anyone else. This is the worst store ever.
Scott was a great salesman!
While Scott was amazing in helping me with my purchase, the rest of the delivery etc was a TOTAL NIGHTMARE!! I am an interior designer and had a client wanting me to set up 6 air BnB's for them. I first ordered 4 sofas to be delivered. I was told my delivery would be fairly early in the morning, yet that was not true. I had to have my assistant wait until over 1pm for them to arrive. When they got there, the drivers were rude. They claimed the sofas would not fit in the elevator, and the refused to take them up the stairwell, even though Ashley says they will go up the stairs for 3 flights max. They ended up leaving them in my parking structure and I had to hire another company to come bring them up for my client. I also did a tax exempt on this order and they dragged their feet for over a month to re-imburse my tax to me...even though I called at least 6 times to get my refund. Now, I have 2 more sofas coming...I was told to come in this past Sunday so I could have them delivered on the following Wednesday as that was the day of my install which I told them numerous times. I never received a call, so I called them...and they told me that no, they would be delivered on FRIDAY instead. I was furious...as I told them over and over I NEEDED them delivered Wednesday as all of my install is that day! Now, I have to again hire more people to be there JUST for that delivery. I am so ANGRY at how horrible this whole process has been.
I love❤️
Excellent customer services. Thank you
Today, my mom and I had a fantastic experience at Ashley's while searching for a new bed and sofa chair. Abir went above and beyond, demonstrating remarkable patience and expertise in addressing all our questions and preferences. His accommodating nature and attentive service ensured that we found exactly what we were looking for. Without a doubt, all our future purchases will be made through him. Thank you, Abir, for your outstanding assistance!
I was looking for sectionals and Abir was quick to understand my budgetary constraints and helpful in finding the right product for me.
Had a great experience today at Ashley’s. Shout out to Abir , for being patient with my previous and new order. Not only was he informative about the leather quality, but he also provided me new insights on my living room vision! Appreciate the way he handled my experience at Ashley’s! I recommend for you to all stop by the store and ask him to help you out! :)
Abir helped us find the perfect couch for our new apartment. He was helpful and informative and made our decision easy.
Scott was very helpful. I didn't feel pressured at all. Cause I'm at impulse buyer LO. L. So I definitely will be back tomorrow in leave another review
My sales associate Zuly was excellent. Very knowledgeable and attentive.
Abir was super helpful and showed us all of our options! Very knowledgeable and friendly.
I was at this location a couple of weeks ago. This lovely and very helpful gentleman Abir Hossain helped me out. I was looking for a couch and he presented me with a lot of options and was very patient and understanding of my needs. 10/10 recommend going to him for any future trips.
Scott at Ashley on Venice Blvd helped us buy the dining table of our dreams! We are so grateful to him for his assistance in helping us make our decision. He’s the best!
Abir was like an angel who guided me from a sealy to a tempur-pedic mattress. One heck of a salesman. It was a life changing decision. He should get a promotion 👌
A very professional setup. Scott Goldberg the salesman was very professional and walked me through a purchase easily and swiftly. A fabulous furniture store full of inventory.
I had a great experience. Immediately greeted by Carol who helped me find the perfect sofa within minutes. The entire process went without a hitch. Sofa was delivered in 2 days by two really nice gentlemen. The week before I had ordered a sofa online and it was a nightmere. Wrong sofa was sent and had to return it. I'll never buy something like this online again. Thank you Carol for all you help. It was a pleasure to meet you and thank you Ashley for selling quality furniture.
Abir was amazing. He helped us and he was very friendly. His energy and knowledge is great.
Abir, Was excellent customer service and great personality, A+
Great experience awesome 10% Presidents’ Day sale!! Tatiana was so easy to help us and make sure we got the best deal!
I had an absolutely fantastic experience working with Yasamin when purchasing furniture for my house. From the moment I walked into the store, she greeted me with a warm and friendly smile, instantly making me feel comfortable. Yasamin went above and beyond to understand my specific needs and preferences. She listened attentively to my ideas and requirements, and then used her expertise to help me select the perfect furniture pieces for my home. Her knowledge of different styles, materials, and colors was impressive, and she provided valuable insights that I would have never thought of on my own. Not only did Yasamin have an excellent eye for design, but she also took the time to understand my budget constraints. She made sure to present me with options that were both stylish and affordable, ensuring that I got the best value for my money. Throughout the entire process, Yasamin was patient, attentive, and genuinely focused on making my furniture-buying experience enjoyable. She went the extra mile to answer all of my questions and address any concerns I had, making me feel confident in my choices. Thanks to Yasamin's guidance, I now have a beautifully furnished home that perfectly reflects my style and personality. I am incredibly grateful for her expertise, professionalism, and exceptional customer service. I highly recommend Yasamin to anyone in need of furniture assistance. Her passion for what she does, coupled with her impeccable taste and dedication to customer satisfaction, make her a true asset. Thank you, Yasamin, for providing me with such a wonderful experience!
I had a fantastic experience with Ashley Furniture Company, largely thanks to Yasmin, the exceptional salesperson who helped me design my furniture. Yasmin's deep product knowledge, patience, and dedication to following up throughout the process made the entire experience seamless and enjoyable. I highly recommend seeking out Yasmin for your furniture needs at Ashley Furniture.
Scott Goldberg is a knowledgeable associate. He helped me find what I need it in a timely manner. Great job Scott.
Scott was great! Wonderful help
I have had amazing experiences with Ashley furniture, I love the quality of their furniture, their customer service is top tier, especially their employee Abir Hossain, he is an excellent employee, he is super knowledgeable and helpful, and because of him I will keep coming back to Ashley. He helped me choose all my furniture and basically design my whole house, I love my home and the aesthetic, thanks to him!
Scott was such a great and knowledgable person! Super friendly and funny! See him when you come in.
Scott is the best guy there only deal with him. Funny man and actually cares!
(Translated by Google) Miss Zuly Gonzales and I was very delighted with her service and help in selecting the best mattress and I recommend her. She is very efficient. (Original) La senorita Zuly Gonzales y quede muy encantada con su servicio y ayuda para seleccionar el mejor mattress y se la recomiendo .ella es muy eficaz.
Great experience getting our new couch with Scott, thanks for your help!
Great experience, Scott helped my partner and I find the perfect couch for our new place. Very happy with the experience, thank you!
Love this place! Abir was very friendly very knowledgeable left with a brand new couch very happy
Honest, neutral advice.
Went to Carolyn and she’s an excellent sales person. She will not sell you anything you don’t need. Also, Todd the office supervisor was great!!!!
I recently purchased furniture from this amazing shop, and I must say, it was a delightful experience. The selection was impressive, and the sales employee, Samira, was absolutely wonderful. She provided excellent assistance and made the whole process smooth and enjoyable. I highly recommend this store for both its quality products and exceptional customer service.
Adir was very helpful and helpful us buy a couch set for our home
Scott was amazing he helped us pick exactly what we wanted
The sales person who helped me at the store, he is very professional and friendly. He understands the needs of a family and focusing on their budgets. He also explains the quality of individual product that I ask for. Thanks to Abir Hossain Rathin. Wonderful customer service.
Great shopping experience with Abir.
Scott did a great job answering all of my questions and helping me find the perfect sofa! He made the process very easy. I will definitely be back soon for the rest of my furniture shopping.
Nice large showroom with lots of furniture displayed. However, customer service was awful. Seemed no one wanted to help me and when they did they were impatient. Left.
People amazing in this stote,super helpful Tatiana and William and Feri the manager,
Awesome experience
All good
Great customer service and support. I highly recommend Abir of Ashley in Culver City if you'd like to have a care professional who is respectful and attentive to your needs.
Top notch, easy, quick, efficient sales rep. Recommend
A huge THANK YOU to Ashley and especially Abir. We furnished our entire home from Ashley and it was an enjoyable seamless process because of Abir. Abir was exceptionally helpful, patient, and kind. We will definitely be back again soon.
Great Sales Rep in Madonna. Very easy process.
Abir was amazing!!!!! he was absolutely patient, and explained everything to me. He found a solution to all my concerns, if you’re interested and indecisive when it comes to purchasing the perfect mattress, Abir is the one! He’ll throughly explain everything to you before you purchase.
Ridiculous prices for the horrible quality of work that is put into their products. Horrible customer service, horrible policies and just an all around horrible store. Made a purchase, bought a 5 year warranty on the bed, bed wasn't put together correctly, my wife pointed it out to the installers who tried fighting her on it... she showed them a picture of how it should look... broke after 8 months of use. Wanted to put our warranty to use... they fought us of inch of the way.Purchasing from them... I tack it up as a life tax... an experience I wouldn't want anyone else to deal with.
My experience with Abir was excellent. This is my first Google review I’ve made which is saying something. He wasn’t pushy, and he genuinely wanted to make sure I got what I needed. 5-stars for Abir and for whoever trained him. I ordered everything on Wednesday, and it arrived at my house less than 48 hours in good condition. The team constructed everything and was out within 20 minutes.
Carroll was AMAZING! If you need a mattress or an adjustable base or both she is the one to ask for. She took her time to explain everything. We also enjoyed that the store manager Maya came over to answer some of our questions.
The worst service I have ever experienced. They put the wrong skew in and delivered me the wrong piece. Still after 24 hours not resolved
Quality merchandise, great purchase process, seamless delivery, everything spot on
This 5-star rating is specifically for Will Harris, Jr. , who was exceptionally professional, helpful, and nice. I watched as Will patiently trained an employee and dealt with finicky software, all with a gracious attitude and a smile. Ashley, you should promote this man and and give him a raise. Thanks, Will!
Excellent service along with an amazing mattress my mother loves her new mattress she has arthritis and it helped with her pain.
Customer support is like in Africa. They don’t have service at all.
The sales guy was very helpful and patient he took his time I didn’t feel pressured to purchase anything his customer service skills are 10 plus! He deserves a raise
My Sale Rep was absolutely wonderful. Very patient and kind. Thanks for reaching out too me.
I don't understand how people who work in customer service at a furniture store can be so selective of who they will assist. The Representatives at this store pick and choose who they want to help. I was being helped by a Representative who clocked out of his shift after I decided not to buy the clearance item. He assured my that another Representative would help me, but after standing around for 20 minutes and no one assisting me I asked a Representative for help and he told me that he couldn't help me because he worked in "customer service"; the irony. I now understand why this store has 2 stars and I'll assume this is a low performing store and their bottom line is being negatively impacted by the poor salesmanship and customer service.
I have had such a pleasant experience at this store but more specifically with team member Will Harris Jr. Will has an exceptional level of follow through and professionalism. He made me feel like my business was appreciated and his extra efforts were noticed. He was not my sales person but he worked just as hard as if he was. Finally someone who says let me check and I will call you right back and actually does. Thank you Will and Ashley Furniture.
Poor customer service. I recently bought furniture from the Ashley furniture store located at 8985VeniceBlvd, Ste A3 Los Angeles, CA 90034. Despite numerous attempts to communicate after the purchase, I encountered difficulties in reaching out to them, including the store manager and sales people. My questions were consistently disregarded. the customer service department repeatedly directed me to to talk in the store and they did not have the authority. the lack of effective communication and problem -resolution has left me dissatisfied with my purchase. I never buy again Ashely and can not recommend their product
Good luck walking into the store without some weirdo employee immediately stalking you like a creeper. Once you sign the paperwork and realize they lied about discounts/rebates you were supposed to get, they'll be nasty with you when you come back to complain. Shopping for furniture sucks, shopping for furniture at this Ashley is like an excercise in self-hatred.
Wonderful experience, I came looking for a couch and left with an entire living room and dining room set. Very relaxing and as it should be - oh and lovely Carol was really helpful finding the things I needed. Thanks so much guys. I’ll be back again soon.
WORST SHOPPING EXPERIENCE. I wished I had checked out all the reviews here before deciding to give Ashley's a try. The show room is shiny. The salespeople are friendly. BUT all this is to hide a bait and switch, used car sales model.I purchased a couch. The one that arrived looked like the one I tried out in the showroom but it was higher. So much so that my feet were dangling - which they weren't with the showroom model. i went back and asked if I can pay for delivery and a restocking fee to recover some of my cost. Or for store credit. The sofa they delivered was not the same as the sofa they had in the showroom. The very nice sales person said they would get in trouble if they tried to help me. So I asked for the manager. The manger came out ready to battle. No apologies for the problem. Straight out - no return or exchanges. No exception. Stone-faced enforcer. Unlike the sales pitch - there was no smile, no friendly chatter. They're done with you when you sign the contract and pay them. You don't matter anymore.Here's the real problem I have with Ashley's. Their company policy is ALL SALES ARE FINAL. BUT they never alerted me to this strict and atypical policy. The salesperson never mentioned. it You had to read two pages of tiny print to see it and it's buried in the middle of other less relevant issues. The manager said they have signs everywhere in the store. I didn't notice them. I asked where they were. When she pointed the out, they were 8.5X11 printed sheets. In bold was "RETURN AND CANCELLATION POLICY" and in tiny font below they stated the no return policy. No one in the store pointed out the fine print to me - either in the contract or in the sign. They just want the sale and be done with you.I will never go back. I would never recommend Ashley's to anyone. It's not just their strict policy. It's the underhanded way they intentionally do not alert you to the ALL SALES ARE FINAL policy yet cover themselves but making a statement in fine print. If you were going to a fire sale, the signs are usually HUGE "ALL SALES ARE FINAL". They intentionally do not want to alert the buyer to this policy. So that you buy and then they wash their hands off you. It's a shady - fly by night approach to doing business. Not worth it. You can buy similar furniture for same or better pricing on Wayfair or Amazon and you can return furniture you're not satisfied with. Wayfair and Amazon are at least transparent and care about their customers. Ashley is neither.
Scott is the best sales associate there!!! He’s patient, thoughtful, and helpful.
The staff was so friendly and extremely helpful with my important purchase
While shopping within a budget, Yasaman provided us with great assistance. Thanks to her, we found an amazing couch, a nice mattress, and bed frame!!
Yasaman is amazing!! She knows her stuff and directed me so well. She was very informative and helped me pick the perfect table I was looking for.
Thanks for the great customer service!!!
I was able to have enough time to find what I was looking for.I’ m. Ery happy withe the person that help me .Angela Velez
We had really great experience at Ashley Furniture in Culver City. Mandana was very helpful in explaining our options and go with the best one for our needs. I highly recommend Ashley Furniture.
One word...AMAZING AL Bader and Ferry took AMAZING care of me !!!! Highly recommend them to take care of you !!!!!!
(Translated by Google) Excellent customer service (Original) Excelente customer service
Noemi was very patient and helpful as I tried to find a recliner with the attributes that I needed. When I had to make a change after the purchase, Noemi and others were very helpful and made the task as easy as possible.
Lovely customer service by mandona she was very helpful and explained & answered every question we had. Deff recommend her as ur sales person and maya the manager was also very helpful. Took less than an hour for me to find the couch and bed I need and they gave me a great price. I’ll deff come back if needed more furniture.
Yasmin was very sweet and helpful, I got exactly what I was looking for. She is very beautiful!! Go to her!
Madonna made my experience so easy and enjoyable that I came back the next day to get more furniture! I have a brand new bed frame and couch because of her. I am so excited for my new home. These pieces are making it complete! I highly recommend her as your personal shopper.
My wife and I went to Ashley’s an hour before closing to purchase furniture. Brandon was very attentive and very helpful despite it being so late. Brandon let us take our time and did not rush us. I would highly recommend to family and friends and will definitely return as a future customer.
Scott was very friendly, knowledgeable & offerred suggestions. Great in-store experience
Yasmin did an outstanding job. I came in a week earlier and told her I couldn't make a purchase just yet, I had to unfreeze my credit reports so I could sign up for the zero interest card that Ashley offers. I reached out by phone and she even replied on her day off. We met again the next week and she helped me make the application, waiting while I unfroze my accounts, and then while I re-froze them, and sat with me to be sure the sofa will fit through my doors. If you have a chance to seek her out the next time you need furniture, you'll be in good hands.
Expensive
This place is great! Got all new furniture here and Fairy and Brandon were very helpful and made the whole process easy! Very nice and knowledgeable thanks for all the help!
Al Bader is the best. Took great care of our needs and gave us personal service above and beyond
I have never dealt with such incompetent people in my entire life. The manager truly has no idea what she is doing, along with her salesperson, Scott. They ensured my mattress would be delivered on a specific day and yet they forgot to put the order through. I will never shop at Ashley Furniture again and I will NEVER step foot into this store.
This is the worst shopping experience I have ever had. I was ensured a mattress would be delivered to be on a specific date and then it was "on hold" without my knowledge. The staff is unhelpful and unkind. I will never shop at any Ashley Furniture again, especially this location.
Excellent experience at Ashley furniture in Venice. Carol was awesome. Very friendly and very helpful. Will definitely stop here first the next time we are in the market for furniture.
My salesman Ali was very knowlegable and helpfull with the transaction.
Stylish furniture and very good advice and deals from the vendor.
Mandana helped me with choosing a mattress she is so helpful! Please come to her if you need any help with the mattress!!
Worst service ever I’ve ever received. They made it such a difficult task to try and make a purchase. Have bought here many times and for some reason, this time was the worst.
Great. Very helpful
Loved the service at this location! Tatyana was patient, accommodating and helped me greatly with her expertise in understanding what I wanted! Highly recommend this location!
Yasmine was very helpful, patient and professional in helping us get the furniture that we wanted. Her suggestions helped us decide easily. She never rushed us to decide which one to get. She has a great customer service. I would recommend her to my friends and family. Thank you so much Yasmine!
Yasmine was so helpful and awesome to work with!
Yasmin was very helpful and extremely informative during our purchase of a couch! Thank you!
Absolutely ridiculous. I went in for a mattress protector and the manager ferry said I wasn't able to use a gift card my mom gave me because the item was on sale. When I stated that it had money on it she said yeah our policy is that you can't use it. To top it of I asked for customers service number and she gave me the stores card. DONT COME HERE
Scott was very friendly and easy to work with when we bought our couch. It’s too bad we won’t need another one so we could go back to work with him again.
Ashley Furniture had a good selection and availability on short notice and I had a great in store experience, but the delivery and weeks of back and forth after were disappointing. Tatiana was very helpful in selecting the right mattress and furniture and gave discounts for the large order I placed and only charged one delivery fee for everything. She also gave great tips on warranty for Tempurpedic and reclining sofa. I was excited that they scheduled delivery within a week and the delivery team arrived promptly at the start of the delivery window. However this is where the problems started - the mattress was way too high, I had to jump to get into the bed and the table had a defect. The delivery team rushed to leave and claimed they had contacted Ashley customer service and they would call me shortly, of course no one called and I had to call Customer Service. For the box spring, the store said they would replace it with a lower Tempurpedic box spring, but the next weekend, the delivery person showed up with a Sealy bunkie board, which is a lower value than I paid and they didn’t have an order to take the other box spring. When I spoke with the store, they said this was a “customer preference” issue and they wouldn’t cover the difference, they already didn’t charge the second delivery fee. I think the store should be knowledgeable enough to offer varying heights of box springs to customers at the time of purchase and to know what box spring height corresponds with each bed. It was an 8 inch difference between the original and the replacement. For the table, they sent a technician the following week who looked at the table and agreed it needed to be replaced. The replacement table was scheduled for the following weekend but they never showed, after waiting 4 hours at home, I called customer service to find out they had cancelled the delivery despite it being confirmed the day before. This Ashley Store was able to reschedule the delivery for the following weekend. After 4 weekends waiting at home for various issues and poor communication between the store, customer service, and delivery people and still having the extra box spring here, I’m hesitant to return to this store.
We are very pleased with our visit to the store and now we are willing to have our dinning set soon. By the way, Brandon was great! Thank you!
Scott is an amazing representative. He understands the art of building relationships with his customers. He is not a pushy sales person. New Management, Connie and Nelson. The service is amazing and the employees seem to all be happy, Best experience ever.
Yasmin was amazing! Great customer service. I didn’t plan to buy anything today I was just browsing and I’m happy I just purchased a entertainment center and a 7 piece dining room set. She’s good! Thank you Yasmin 😊🙌🏾
I am very pleased with the way Al helped me with finding the right mattress for me as well as few other pieces of furniture. He patiently explained things and shared a lot of good information about the product and showed me all the options. I am glad to recommend to anyone visiting the store to ask for him if they want to make sure they used their time in the best way possible shopping there.
Yasmin was a beautiful flower, welcoming me to your store. She is a gem, take care of her.
Yasmine was an absolute pleasure to work with! She helped us pick out furniture for an Art Deco theme for our new apartment. Even though we decided to go for a more contemporary theme after our initial visit, Yasmine was happy to assist us in finalizing our items and closing the sale over the phone. Would highly recommend her service! <3
Yasmin was so delightful to work with. She found exactly what I need for my home. Very personal and professional. I recommend to see her when you go.
Yasmin was spectacular, friendly, knowledgeable and great to work with. 5 stars and all class!
No, because they do not keep their promise to help you with the problems in your furniture, the Insurance at the time you call them they send you someone up to three weeks later and they do not fix anything, they are a lot of liars, and your money is not returned to you although this gas less than 30 days after having bought.
Good salesperson.
Amazing service! Excellent communication, Mandana helped us amazingly! We’re happy that she directed us with the perfect items for our new home!
Yasmin was amazing! Very helpful and kind.
Tatiana was friendly, professional and very informative with good advice. Makes furniture buying a pleasant experience
I had an amazing experience with Yasmin while searching for a sleeper sofa. Her knowledge, patience, and personalized recommendations made the process effortless. Yasmin's professionalism and attention to detail were outstanding. I highly recommend her for exceptional customer care. Super excited for our sofa to arrive. Thank you, Yasmin, for making our search a memorable one!
Yasmin was great! Super helpful! Great aesthetic sense!!
Yasmin made my first large furniture purchase a breeze! Great communication and explained everything. Would recommend anyone to shop with Yasmin at Ashely
Leaving this one right here just for Yasaman! Great customer service by her and very satisfied in general with our shopping experience.
Had an absolutely fantastic experience shopping at Ashley store in Venice. The store provided a great range of furniture items. Even if you don’t have anything particular in mind when you go in, just exploring the store was a fun experience in itself. Now to talk about the customer service too. I believe I was greeted by a woman who went by the name Jasmin. And i gotta say the customer service was exceptional! I was greeted with smiles by all staff including Jasmin and all my questions were answered at all times. You won’t regret popping into this store! Very satisfied.
I had a great experience with Mandana
It's the worst experience I've ever had, I tried to buy a lot of real estate and they didn't sell it to me because I'm Latino, they're just racists and when they realize their mistake they come and try to apologize when the damage was done, i will never buy in This place.
Had a terrible experience purchasing a room set. What seemed like a newbie who worked there charged us an extra $100 and mentioned a check would be sent out to us, we politely agreed since we liked the set. It never came. Even after talking to customer service, they mentioned it was shipped out and never came. Especially in these times of inflation, terrible. Never shopping here again. Amazon, Costco and other stores online have way better deals and service, I highly recommend checking those out before shopping here.
Yasmin was patient, professional and very helpful. She spent hours helping with design and options. She is a true gem! Thank you again
Yasmin was sooo helpful! Not only did she get us going quickly, but she also has amazing taste and ideas! Thank you Yasmin for your help and guidance! Can’t wait to set up our spaces :)
Great information & service
Yasmin, Amazing service great guidance on everything we needed in a new mattress.
Yasmin is very knowledgeable took her time to help me with my purchases. Good customer services recommended come and ask for Yasmin.
Service was great.quick and easy. Al was very helpful.
I spoke to Scott G. on the phone to inquire about a specific piece. He said it was in stock and come in. When we got there, he took us to the piece and we discussed options. We decided to buy our original selection. Scott was helpful and made reasonable recommendations. Thank you Scott. We are looking forward to delivery in a few days.
Madonna is a gem…and so helpful. Kudos to Ashley Furniture!!!!
Yasmin , was very nice and knowledgeable about all her furniture in store.
Juan and Farnaz offered me exceptional customer service and did not pressure the sale in any way. I received a Great Deal during Labor Day weekend. I highly recommend Ashley's furniture store Venice location! Come anytime during the year...no mark ups and excellent financing options. Xo Tina T A very satisfied customer!
Yasmin was very helpful with our purchase and politely took the time to answer our questions.
Madana was super helpful and accommodating in helping me find furniture for my first apartment, all at a reasonable price!
Brandon is the Best!
Brendan was so easy to work with!
Yasmin was great and took great care of me!
Yasmin is the best associate who is very kind and helpful to find the best mattress and she designed me new house and I really appreciate her for helping me to get this done so perfectly 🙏
Yasmin was really helpful ,she find right matters for me and I'm really happy with my purchase. thanks Yasmin
Yasmin was very helpful and made sure to care to our needs as we looked for a mattress.
Yasmin was amazing! We bought a brand new couch and table were really thrilled about!
Yasmin was such a big help in helping us pick out our living room furniture and dining table. So appreciative. <3
Yasmin is very helpful and patient!
Scott was fantastic - very knowledgeable and easy to talk to. I had a concrete budget that I couldn’t go over and he found something that worked for me without trying to upsell me. He understood my needs and I’m very happy with the whole process.
Great experience! Mandana was very knowledgeable and pointed us in all the right directions. Will definitely be back for more furnishings.
Al,Ferry I got the best service
A very good customer service!
Super great and friendly team. From now on, I will highly recommend the place to anyone looking for furnitures!
Came in and was able to look around with little to no pressure. Ended up purchasing a bed frame and when paying was informed about a delivery fee. I asked if I could pick up to avoid fee but was told that warehouse was “100 miles away”. I wasn’t too happy with paying the $100 plus delivery fee but then was told that they would also install and haul away trash so that was cool. Still not happy that my wife had to take day off for a 10 minute delivery and install. Maybe next time I will look for a place where I can pick up merchandise and install myself.
YASMIN WAS VERY HELPFUL. She has a unique interior designing touch and was able to give me ideas on how to furnish my apartment
Easy and smooth transaction Brandon was awesome!
Great furnitures throughout. Yasmine was a great helper and had phenomenal suggestions. She has great interior designer skills!
Yasmin was great, no one was at the front to help us, as we wondered around she asked if we needed any help. We were glad she helped us because she had good styling suggestions!
Our sales rep Brandon B. Was very accommodating and friendly, he help us alot and very much satisfied with his service
Excellent customer service. Mandana is a wonderful sales associate and Truly made our furniture buying experience a delight.
Yasmine was wonderful and found us a great deal find her at the Venice location.
Yasmin did an amazing job helping out when purchasing the perfect couch! She's so helpful and definitely made it a wonderful and easy experience. The couch showed up within the week and delivery was fast and efficient as well! I'm incredibly happy with how everything turned out. Thank you!!!!!
Scott Goldner was a super helpful. I went to get a night stand and he efficiently explained my different options after understanding my requirements. 10/10 would highly recommend him if you see him!
Juan and his manger were great. Made our experience fast and easy. Juan was also very informative and took time showing us our options.
Yasmin was very helpful and knowledgeable!! She definitely deserves a raise and also needs a promotion!!
I had the best experience with Al Bader! I highly recommend asking for him if your furniture shopping. He was extremely insightful and helpful when it came to making my decisions and wasn’t pushy at all. If anyone is shopping at Ashley's furniture store make sure you ask for Al Bader you won’t be disappointed!
I recently had the pleasure of purchasing a Tempur-Pedic mattress from Mandana and I cannot recommend her highly enough. From the moment I entered the store, Mandana was incredibly welcoming and knowledgeable. She took the time to understand my needs and preferences and recommended the perfect mattress for me. Mandana’s expertise on the Tempur-Pedic range was evident, as she was able to answer all my questions and explain the benefits of the different options available. She was never pushy and gave me the space to make my own decision.
Ask for Carol she is so nice and sweet. Very helpful and answers all your questions.
Yasmin got us a fantastic deal on our Darcy sofa with a Chaise, and we couldn't be happier - we're so excited to get it in just a few days! Thanks so much for the help Yasmin!
Great Service!
Very professional and extremely helpful.!🙏🏻
Yasmin helped me to choose my bedroom set, She was very patient and answered all my questions.
Yas is a tempur-pedic expert and very knowledgeable and professional. If you’re ever in need of furniture or bedding I would recommend asking for her during your next visit.
We had a great experience at Ashley store, Yasmin made it so easy for us she is so knowledgeable & experienced & was patient with us.
Very happy with the help I got from Mandana she was receptive to what I wanted !
I went in looking to purchase a mattress, Scott did an amazing job helping me find the right one. He did a great job of figuring out which one would work best in a timely manner, without pestering me to buy right this second. I can tell through the whole process he was on my side.
She is very helpful. She gave us a lot of ideas that helped us to chose the best bed that we need and fit for our room. Thanks a lot.
Amazing Selection of couches. It was easy to find exactly what we wanted. Carroll was very helpful. She made our experience fun and enjoyable
Yasmin was very helpfull.
With superb care & knowledge, saleswoman Jasmin sold my “fussy” 91 yr old mom a recliner couch. She was beyond helpful and patient, answered many questions and got us a good deal to boot. I highly recommend using Jasmin at Ashley furniture in Culver City!
Mandana is the best!!!!! She helped me so much!!! She truly cares and takes her time to help find the best furniture
Yasmin was super helpful and efficient when talking with her over the phone and when I came into the store! :)
Thank you Mandana for all your help, you are fantastic! Definitely I’ll come back to buy more stuff specifically bedroom set. I can’t wait till they deliver my living room furniture
I just left this location of ashleys. I was helped by scott who honestly gave me really great service. I was at another location yeaterday and I understand they work off commission but they were just way too pushy. Not scott. Scott was very informative and had great customer service. I highly recommend him.
Tatiana help me with the stuff I want and spend much effort for it thx for great service 🙏
We went there just to check couple of things and Yasmin was so helpful and nice that helped us finding what we were looking for and ended up buying them all.
My visit to the Ashly store in Venice was an absolutely perfect experience. From start to finish, everything was seamless, and I'm thrilled with my purchase. I must give a special shoutout to Feri, who provided exceptional assistance throughout my visit. Their knowledge and helpfulness truly made a difference in my shopping experience. A big thank you to both Ashley and Feri for making my time at the store so enjoyable and productive!
Yasmin was our sales associate and she gave the best customer service she was very helpful it was our second time at Ashley and we bought a few things 👍 thank you so much.
Yasmin was a great help to us and made our shopping so convenient and worthy .She was also very nice and friendly and we are looking forward to meet her again for our future purchases.
Outstanding customer experience! Definitely recommend for you home furniture needs Mandana is AWESOMENESS! Excellent customer service!
Yasmin was so helpful! She's so nice and we got the perfect couch for our new apartment!
Yasmin was great! Helped us find an awesome couch that we ended up getting and was very helpful.
Yasmin is a happy person who was really helpful showing me around the store and by picking out the best comfortable matress and showing me the different bed frames, I'm satisfied with my purchase 🤗
Absolutely embarrassing lack of care or customer service. Managers read off a script and couldn't care less about doing the right thing. Completely overpriced furniture with no regard for the importance of repeat customers and customer satisfaction. Please take your money elsewhere and join me for a celebratory drink when this place goes out of business.
Tatiana at Ashley Store helped me find the exact couch I was looking for! I was treated very well while my best interest in terms of pricing, size, and color was kept in mind during my visit. Highly recommend and will be going back!
Yasmin was incredibly helpful in our search for the perfect couch and could not have helped us find a more perfect fit! Definitely see Yasmin for your furniture needs at Ashley!
Thank you Yasmin !!!!!!
Ferry and Erika were amazing and helpful
Madonna help me a lot she’s wonderful she should be a manager
Yasaman was incredibly helpful! Really kind and was willing to listen to all of our concerns and questions. 👍
The salesman that helped me was extremely knowledgable about the furniture. He wasn’t pushy and very nice
Ashley Homestore employee Yasmin, worked with me to correct the issue about pricing, and refunded funds for item returned. Appreciate what she did to make things right. Thank you, Yasmin.
Yasmine is amazing! and the Delivery guys so professional. Thank you!
I had a great experience with Yasaman in Ashly store , she assisted me a lot and I was so happy with my purchase
Yasaman was great at helping us find what we needed. She was very patient, polite, respectful during our experience with her. She has a great customer service talent and we appreciated all her help and support. If you decide to shop at Ashley’s in Venice location, I highly recommend her.
Yasaman worked with us to purchase a bedroom set and a dining set. We never felt pressured like we had in other furniture stores. She knew the quality of the product would sell itself. I would highly recommend Ashley furniture store and Yasaman as a sales person
Yasaman, the furniture specialist, is incredibly helpful and professional! I would absolutely recommend her to my family and friends.
We got our furniture from Ashley and Yasmin one the associate helped us a lot with our purchase, she’s very professional and helpful and she has been very responsive to our needs and we will definitely come back to her if we need anything from Ashley. We recommend her to anyone who wants to buy furniture from Ashley.
Yasmin was our sales associate and she gave the best customer service she was very helpful it was our first time at Ashley and we bought a few things the prices are very good 👍 we are definitely going back thank you so much.
I just made a purchase at ashley and had to come here to comment how nice the lady helping me was. Yasmin was very patient, and although I’m usually a picky shopper she answered all my questions and was genuinely nice. Definitely a 5 star experience
I had a great experience with Yasmin,she’s very professional and knowledgeable with excellent customer service… next time you’re there ask for her
Great experience, great sofa. Yasaman was very helpful and patient will certainly shop there again.
I worked with Maya and Feri they both super friendly and helpful, I would love to buy more stuff from Ashley home store.
My original in-store purchase wasn't right. Maya handled my return smoothly, but suggested I look online for a chair that met my needs. I found it! I wasn't able to complete the order online, and when I went back to the store in-person, she answered my questions, and arranged quick delivery with assembly. The cost was considerably less than an equivalent recliner on Wayfair!
I had a great experience shopping at Ashley. Came in looking for a whole bedding mattress set and Brandon helped me find the right one. He showed me a variety of different options that met my needs and made me confident in the decisions I made. He answered all the questions I had and helped make the transaction smooth. I recommend looking for any type of furniture here, they really care about the customers.
I furnish my whole house from Ashley west LA. Yasman was so professional and knowledgeable, she answered all our questions and concerns and the store manager was so helpful, she assisted me to choose the right pieces together as interior designer. Thank you once again, Somaya, for your outstanding customer service. I look forward to returning to your store in the future.
We made 3 purchases at Ashley. One sofa they could not deliver. I try to recover $1250.00. It was since March. They were telling to wait. It takes 4 days tops to send a letter. So we got finally a check on July 1, 2023. I deposited it on the 3th of July to find out on July 6 2023 that check was bounced. We asked the store on Venus to receive the check for us. It has been 21 days already. Check never arrived to a store. They claim that the letter was not expedited which is a lie. Beware never buy for cash at Ashley and never buy anything there at all. Imagine not to have money for months. They did not let us to buy the third piece using the store credit claiming that the check has been already sent. They could not return the money even we made two purchases using cash and debit card. So they claimed that they could not return money to a card because the cash went for the first purchase. We made a purchase of two items at the same time. You go to Costco or any other store, they will return your money including in cash right away. This is the worst experience I had in my life.
Professional
The Worst Customer Service Ever.... Even The Manager Useless....To Bad YELP Don't Have 1/2 * Or 0 *....I'm Going To Leave It Like That!.....
DO NOT SHOP HERE!!! If NO STAR was a choice I'd give them that. No wonder they only have two stars. Long story short we bought a round GLASS TABLE from them and when we got home one day it was completely SHATTERED everywhere on our dining floor. The table was right next to my daughters playpen and could have very well KILLED HER had she been in it or crawling underneath it. (SEE ATTACHED PICTURES.)GPS enterprise (the furniture protection company they use) wanted to give us a replacement. Why would I want to do that knowing it could happen again?! Both GPS and Ashley furniture REFUSED to credit us and just wanted to give a replacement. After months of going back and forth with both companies, the store decided to credit us for just what the glass was worth. NO ONE from the store told me I had to use the CREDIT WITHIN 60 DAYS and they CANCELED the credit. SERIOUSLY people?! The manager at the time there, Frankie, and most of the customer service representatives were rude, hard to work with and get a hold of. Most of them unprofessional and uneducated. Please do me a favor and spend a little more money and get better quality furniture. Scandinavian Designs, HD buttercup are down the street from here and have great stuff and so professional!
Excellent store, costumer service with Scott,thanks
Tatiana was such a great help and quickly got us the couch we needed and ensured us about the whole process to come!
The salesperson I worked with was great. In & out quickly and very happy. Thank you!
Madona Was super sweet and patient with all my requests
Brandon was very professional, he asked the right questions, and was able to provide me with a service that was "second to none". .keep up the good work!
Tatyana was amazing. Her personality is very gentle and grounding. And we found a couch that makes us sooo happy. We can’t wait for it!
Nice place. Good selection. Decent service. The furniture items are interesting.
(Translated by Google) Very good cute furniture store, cash and credit (Original) Muy buena tienda de muebles lindos, al contado y crédito
Terrible experience. Purchased in store and ultimately decided to cancel, prior to delivery. First time was told it was cancelled. Delivery never came so assumed it was cancelled. Then 5 days later, manager called Ferry? called, asking if we move forward with sofa she'll give us $200 credit. Said no and requested refund. 3 days later, I receive an automated call that delivery is happening in 3 days... What a joke... Called store again, they confirmed it was not cancelled. Bunch of crooks.
Noemi was awesome and super helpful, and it was easy getting a couch selected. It was a bummer certain pieces were back ordered and management had a slightly annoying push for the protection plan.
Me and my girlfriend went and picked out a couch for our living room. Great experience, quick and easy. Would definitely shop there again!
My sales person was phenomenal.
Been looking for a couch like forever, fell i. Love with a couch on the site and saw it at a discount store where they are authorized to sell Ashley furniture, unfortunately they didn’t have it in stock, so I went to west la Ashley furniture my rep was so nice and accommodating he not only ordered the couch, but also Honored the price every satisfied with the treatment 🙏🏽🙏🏽
Tracy at Venice location was amazing sales associate.She helped us make the right choice for our new home. Shopping experience was very pleasant. Ashley has such great home furnitures. Definitley coming back to Ashley for future purchases.
Scott Goldner and Yasman….. tremendous customer service! I’m totally satisfied!
They gave a us a good deal but they never sent the gift card that was promised to us for our purchase. Never shopping there again. And some of their stuff seemed cheap and gaudy.
Purchased a mattress at Culver City location . Ashley delivered a wrong mattress to my house. I reached out less then 24 hours later to ask for exchange or a refund and they never assisted me. Horrible customer service.
What a great experience! Tracey made it so easy. She was knowledgeable, efficient, friendly, and helped me through the experience with confidence when I needed it. Besides the great inventory at really good prices, everyone in the store was friendly and greeted me like I was an old customer, even though it was my first time.
Carlo was great in helping me find the perfect couch for my new place at a great price. Fast delivery as well
The store was clean with nice selection of quality furniture with reasonable prices. The store associate Yasmine was extremely courteous and helped me find the perfect chair for my room.
Tatiana was excellent at the Culver City location. 5 star experience with her salesmanship and her knowledge which resulted in excellent pieces and money saved. Ashley did, however, forget one piece of furniture during the initial delivery, and did not allow an exchange on a boxspring so only giving four stars.
Maya, Jasmin, Scott!!! Absolutely 5 star service . Thanks so much!! I will be back to shop more !!!
Great service great prices
NOTE to ASHLEY CORPORATE - this store has lost you a loyal customer & strong advocate! NOTE to CUSTOMERS - this location is NOT to be trusted!!! Have been an Ashley customer through three living rooms, three bedrooms, two dining rooms & too many carpets over the past 8 years, plus countless recommendations converted into new clients. The 48-60 month no interest terms made it convenient to just set your monthly payment and not have to manage it. My last purchase, however, was hade a little shadesville going on with the terms. Luckily I caught it in-time to avoid incurring hidden interest charges. Sorry it ended this way, Ashley, thought we had something special :) Good Bye BTW: their protection plan is also a sham, and getting someone on the phone for the credit card is also a tunnel of black holes.
A Great Experience!!!
Easy, friendly and found what I needed. Carlo was great assisting me without being pushy. Love that. This is my first time at Ashley and will definitely come back again.
I am very satisfied with my shopping experience at Ashley. The store is big with a lot of display for me to view in person. Although Ashley does not offer customization, you will be surprised how many great quality products they have and most importantly with a great price. Highly recommend going for Brandon. He is professional and very patience with all our questions and requests. I don't feel pressured in making my decision during my visits. He has been very helpful and gave us a lot of interior design tips and knowledge. He will be our go to person whenever our family would like to add any piece to our home.
Brandon was awesome. He answered all of our questions regarding our mattress purchase. He really knew his inventory with the differences. I will be back. Highly recommend Brandon.
Brandon was amazing! Professional, very knowledgeable, and provided excellent customer service.
My sales person Tracey was exceptional. She was very knowledgeable and helpful in helping me pick out my new sectional couch. She is very detailed about what she does.
Salesperson Tom, helped us twice. First time we didn't purchase because the sofa that we liked was a little too dark. There were some bar stools that we liked but still wanted to check elsewhere. Second time, we purchased the stools and Tom was very nice and patient, just like the first time!
Mandana our salesperson was wonderful ! Patient and professional. We love the furniture at Ashley and bought several pieces.
It took a few weeks and a lot of back and forth, but the issue has been solved and I received my chairs. Unfortunately, I still l wouldn't recommend this location
Staffs are there very unprofessional unfriendly and rude. Specifically the manager was so rude.
DO NOT BUY YOUR FURNITURE FROM THIS PLACE!!! It's been an absolute nightmare getting my furniture delivered and they do not communicate delays in delivery. I made a purchase on March 12th, and I've been given THREE different dates the dresser was supposed to arrive in the warehouse and then be ready for delivery. It's not April 14th and they are telling me the dresser is due into the warehouse on April 19th (just like it was due in on March 15, March 24, and April 6th). The accent chair I ordered at the same time is not estimated to be in stock until May 5th now, but the website shows it could ship as early as THIS MONDAY. Clearly they are lying about delivery dates and clearly, they do NOT CARE about their customers. They have not reached out once to let me know of any delays and its up to me to use their "chat" feature on the website to spend 30 minutes a pop asking for an update. AVOID THIS COMPANY AT ALL COSTS!!!
We always have great experiences here. We got our couch at Ashley back in 2020 and we love it. Today we were mattress shopping, and store associate Canyon was so helpful and friendly. We found the perfect mattress with his help! Absolutely would buy furniture from him again, A+.
It was okay EXCEPT for the salesman making a mistake on the price, charging the full price and not the sales price. It is my understanding that we will receive a credit on the credit card of $90 plus the tax. I will have more to say when we get the item.
The delivery was on time and the workers were friendly and efficient.
They have very nice and friendly service.
Very satisfied with the service!
Canyon was excellent! Professional and informative helping me with seemingly countless numbers of choices in furniture! I happily purchased a chair and looking forward to doing more business in the future!
Delivery people including their Dispach are unprofessional and rude. They gave me wrong info about the delivery, even if it was their fault, they didn’t want to wait extra 1 minute, they took off while I was pulling up behind them sounding my car’s horn. And the afternoon delivery, they told me it would be delivered between 11 and 3 PM. They didn’t show up. I called the store, they said they are running late but they will come. 30 minutes later I received a phone call, automated message informing me delivery would arrive in five minutes, waited an hour before they arrived.
The item received is different from the floor model in the store. It has many defects. The customer service technicians came to attempt to help us fix it over time. It is an ongoing process. I would avoid buying from this store in the future.
If you ever shop here ask for Brandon. He treats you like you're his shopping friend without the stress of a commission or anything. He offered me water and gave off the record advice about fabric. He's awesome! Very approachable and friendly and amicable and gregarious.
I purchased a sofa at Ashley furniture store in culver city today. Canyon Jones helped me with the most amazing customer service skills to purchase my sofa. I am very impressed with how professional and kind and patient he is. After listening to what I had in mind he took the time to show me around and helped me pick what I needed. I can not thank him enough. The store is nice, has a big selection and prices are good. I am very happy with my experience and will definitely go back in the future and recommend him. Thank you
Excellent service from my Sales Rep. Ms. Madana
Yasmin was so professional and knowledgeable about my needs for a mattress. She was kind and helpful. I will refer any of my friends to her for their household needs.
Canyon was awesome! Whole staff was friendly and attentive. Seamless process finding the couch I wanted.
Wonderful selection of varieties of furniture, Salesman was wonderful .
First visit to Ashley because of their ads on tvs and social media the prices are normal but the ads are tempting now we have an issue with their full size bed frame and mattress the mattress is very uncomfortable sleep and i bought a mattress topper still no comport and the bed frame is short so its very difficult tuck in the bed sheets we are disappointed with our first purchase and requested review the bed frame and mattress their inspector is coning on 16th March hoping the inspector is open mind and truly sees the issues have and recommends solutions with our dissatisfaction Should have completed our purchase with the Macys or Costco who are helpful for any returns and refunds I am so sorry dealing with Ashley’s Furniture first time ever
Came in to look at mattresses and Brandon was a great help. He gave us a great deal on the mattress along with two high quality complimentary pillows. Would recommend anyone coming to Ashley Homestore to work with him!
This is the worst experience I have ever had in an Ashley store! I have spent a lot of money over the years with this company and it has gone downhill. I came into this store earlier today and waited over 35 minutes for someone to address me with a simple hello. The manager somaya completely ignored my presence. As I was getting ready to leave an associate I believe her name was yassmine approached me and tried to help me. Mind you she had been working with 3 different people and of all The other associates in the store she was the only one who acknowledged me. I built out my cart and told her I would be back after I went to Ash Wednesday service and would return with my wife in the afternoon. I then come back with my wife and kids and was completed dismissed and accused of fraud. She simply stated that there was no way we had ever spent that kind of money in Ashley’s. I gave her my account I’d, phone number, name, drivers license and credit card and she claimed nothing came back on our account. I own a security company and I have over 180 employees. I came to purchase furniture for a new office. Somaya could never be an employee let alone a manager of any sort in my company. She needs to be fired. She gives racial undertones and is simply bad for business. I will never shop at Ashley’s again. Update****** As I was outside writing this review, they called the police on me! LAPD came and was very respectful and kind. The manager kept coming to the window looking to provoke me. She was no doubt hoping I would be arrested and my 3 children that were in the car given to the system. I am considering contacting my attorney.
This store is horrible I've shopped Ashley's for years. I've spent over 22 thousand dollars on furniture from Ashley's. When I doesn't the money they gave me a bunch of gift cards. I came in here today and I have never in my life been so disrespected. The manager here Somaya is a disgusting human being. Not only did she not want to take my gift cards but accused me of fraud. I laughed in disbelief. I told her to pull up my account and she will see the cards associated to the purchases. She then came back and told me I never had an account here. I asked her to call corporate. My purchase was not even 24 months ago. I had my credit card in hand that is connected to my account. She then said that I couldn't have possibly spent that kind of money because I'm young and black. I own and operate a security company and came in here to furnish a new 8600 square foot office. I will never ever ever shop at Ashley's furniture again. I am appalled and embarrassed by the amount of disrespect from a Manager. If she worked for me she would immediately be fired.
I visited this showroom few day's ago, very welcoming and friendly, small team that you will know all the staff. Very respectful and knowledgeable. Highly recommended. 👍
Don't Buy anything from this store; they are Giant Liars, Read my experience with them. Last year on Dec 2021, I went with my mom to buy a mattress, so we purchased a temper medic, the most expensive mattress on the market. First of all the poor saler said that we had to buy the bed and the box together, but I argued because my box was pretty much new and I did not like to buy a new one, the poor lady explained that if we bought the mattress with no box, the mattress by itself couldn't be qualified for ten years of warranty that The company offers if it comes with any issue. However, the manager, whose name was Fahima, said: " you can buy that separately." At the time that we got the mattress for $5k, it was on the promotion to receive %10 back in the form of a gift card after purchasing the mattress, so I thought it a good idea to buy the mattress at the time, and I could buy the box with the % ten back gift cards so I would be fine if something could have happened for the mattress. As soon as I received the mattress, it came with an issue that occurred in the middle of the mattress, so I have been waiting more than a year to get %10 cash back on my purchase. To resolve the issue; I called Ashley furniture they said that I had to call the local store; I called the store they call that I had to call elit rewards; I tried to email Elit Rewards; however, no one responded. Right now, I am here with a $5k paid-off mattress that I can't even have a restful sleep on. The factory-damaged mattress; just one thing that I like to say to everyone here; I DON'T RECOMMEND ASHLEY FURNITURE TO BUY A MATTRESS. BUY MATTRESS FROM ORIGINAL FACTORY WEBSITE; The gave you 90 days of Trials and so many other options to pay it off and with Much better customer service DON'T BUY MATTRESS FROM ASHLEY FURNITURE; 0 CUSTOMER SERVICE, BIG LIARS
Good quality furniture with affordable prices
Absolutely terrible. Do not shop at the West LA location on Venice. Management blatantly lies.
Do not shop at Ashley Furniture. Bought a dresser that was infested with termites. Horrible customer service.
Helpful business reps . Rep was efficient in time and purchase of furniture . I was given proper instructions of receiving my order and was advised on product comfort and what’s best .
Very convenient to shop for bed.
Everyone is SO nice! Such a simple buying process!
Great value! Excellent customer service!
Brandon was an amazing associate I recommend his help I’ve been working in Customer Service for 10 years and he was dealing with a difficult situation and did a great job come see Brandon anytime
Store products and Costomer service are good Quality furniture
DO NOT a SHOP a at this store!! They are worst They kept delivering damage furniture and and ignored my calls , telling me that were going to call me back and went to store manager was very rude and didn’t even looked at me one while I was explaining the issue !! I waited for calls and never did received one call, I was very patience with then delivering 4 damages tables and they dragged the situation to make sure time had passed to avoid getting a refund, customer service is in India and they have such bad connection and don’t know anything, they just keep repeating same thing and don’t answer questions. They are not helpful at all if you have an issue Do your self a favor and avoid headache Do not go to this store
The worst customer service I've ever seen! I purchased a bed frame, store made a mistake and sent the wrong footboard. I'm sleeping on the floor but mistake can be made. I called delivery service , they said it's store's fault. I can't reach the store because it redirects the phone somewhere in India and voice quality is so poor that it's almost impossible to understand. Finally they schedule it after a week because they don't have the item in the warehouse. After a week I call to confirm they say it will be delivered next week. The whole system is a joke. At the end I purchased a piece of furniture and feel like they will never be able to get it right. I'm giving up at this point.
Very good experience and Yazmin helped us find everything we needed for our home. Five stars for her!
Misael and his colleague were AMAZING delivery people! They carefully unpacked, delivered and built all of my furniture. They were friendly, kind and hard working. Everything went smooth. Definitely want to hire Misael for a delivery again!
Yasmine was very knowledgeable, helpful and led me to the perfect couch. She answered all of my questions in a kind and professional manner and made the whole experience easy. Definitely ask for Yasmine!
I had never purchased anything at an Ashley’s before, in fact I’d never walked into any of their stores before. I had an existing dining room table but no chairs. The height was a little difficult to match chairs with and I was almost at the point of giving up so I thought what the heck, maybe I’ll find something here. I actually really liked a couple of the chairs they had and let Jesus, the gentleman who priced the chairs for me, know that I’d be back. I thought I would take a little time to make a final decision. I left and shortly after decided I wanted the chairs. The Ashley online link for making the purchase wasn’t working but Jesus was so gracious and had worked with me on delivery times so I felt certain I wanted to finish the transaction. Jesus went above and beyond in making sure everything in the process went smoothly after that. I appreciate sales associates who work hard regardless of the size of your order, the amount of questions you ask, and who are polite and accommodating from start to finish. I would recommend Jesus if you shop with Ashley. They have a good inventory and he is patient and knows the inventory so things go smoothly. Thank you Jesus for making it a good experience.
(Translated by Google) Poor quality, very expensive and the guarantee, don't even think about buying it, they make fun of you when it comes to talking, they don't repair anything (Original) Mala calidad muy caros y la garantía ni sete ocurra comprarla se burlan de uno ala hora de hablar no reparan nada
Very pleased with the salesperson I worked with who was happy to go above and beyond. I think the store had an excellent selection of power recliners and much preferred them over those I saw at Living Spaces. Haven’t taken delivery of the recliner yet or had it built in my home so can’t comment on that part of the process yet.
Yasmin was incredibly helpful during my visit. Gave me space to look around the entire store and answered all of my questions. Extremely helpful!
Ez is the best sale person
Jesus Jimenez was great. Would recommend.
Yasmin and everyone in the store were amazing! We walked out with the exact sofa we wanted within 10 minutes in the store. Super efficient and friendly!!
Yasmin is so awesome and knowledgeable.
Brandon Bloodworth was an awesome sales rep and helped me to get the furniture I needed for my new place. He found deals for me and was patient and pleasant throughout the entire process.
The friendly and patient that Jesus and Ferry had made us feel very comfortable. They helped us so we can make the best decision.
Yasmin was really knowledgeable, helpful and attending. One of the best customer care experience I've got. She spent plenty of time answering all my inquiries and suggesting me options. Definitely recommend Ashley's. Great store and great personal! Thank you, Yasmin!
Five star experience start to finish. My salesperson Jesus Jimenez is a rock star. Kind, informative, helpful with all questions, thorough in his explanations, felt like I was with a friend and not a sales person. I was more than pleased to make the purchase at this location and with Jesus. Quality product combined with quality people makes a quality business! It was a relaxing pleasant and comfortable transaction and I can’t wait for my new recliner to provide a relaxing pleasant and comfortable experience for years to come!
Canyon was a great help and made it a very easy comfortable experience!! Over 10/10 customer service! Will be coming back!!
Great deal ! in and out in 15m
Thanks Yasmin for helping me through the selection.
Excellent service! From Yazmin.
Yasaman really made this a great experience. We will make a point to find her out, as we furnish this condo. We didn’t plan on making more purchases at Ashley, but now we will. Thank you Yasaman!
Great customer service! 🙌🏼🙌🏼🙌🏼
Yasamin was amazing !!! She was so attentive and a complete sweetheart. Helped us with every little thing we needed ! Highly recommend!
Yasamin was the best experience ever Professional knowledgeable and courteous
Canyon was very welcoming and friendly from the moment we walked in. He made it a great experience.
I was in need of a living room set by Thanksgiving so I could host dinner. Tatiana was very helpful in showing pieces, checking on availability, and delivery, before I even purchased. We kept to my budget and delivery was very efficient and friendly. I was glad there was a showroom to try out the furniture, as well as look at it, and the personal attention as well.
Canyon was super nice and helpful! He made my shopping experience very pleasant and easy. I would 100% recommend this location and will return in the future!
The best furniture store .
Sales rep Scott was fantastic. And a Godsend in helping us navigate all options. He helped make this extended shoping experience painless. Was very helpful in helping us figure out and coordinate all of our purchases to our great satisfaction. He helped us with establishing credit and coordinating insurance and shipping details. Extremely honest and a great person to handel people. We look forward to dealing with more purchases and Scott's assistance.
Jordan was fantastic at helping me get approved for credit. 10/10 customer service
Yasmin was wonderful and so helpful. I love my new pieces!
Yasmin was very helpful and assisted us in buying a great bedroom set. Thank you!!!
Yasmaan was great, patient and so helpful! She made the experience awesome and I'll definitely be back for my next purchase.
Yasmin at the Venice store is fantastic , knowledgeable and willing to help No matter what you’re looking for. Come visit her.
This is the worse furniture company I have had to deal with. The store Customer Service is awful and doesn’t respect to customers. When I was pregnant I bought a living room set but the sales man gave me wrong information about size. When I received my purchase, it was too big for my apartment. The store customer service refused to return my purchase and they said they don’t have return policy. It was too stress full for me in my pregnancy time.
Bought a power recliner sofa that is supposed to be delivered today. My decision to make the purchase was based on promise that the item will be delivered today. I got automated phone call yesterday to confirm the delivery. Few minutes later, someone from warehouse called saying my order hasn't arrived yet so we had to reschedule delivery to next Saturday. Later that day, the store where I ordered called me and was confirming the item delivery for today. Then I told her about the warehouse situation. She apologized and invited me to their store and told me that if I purchase another item, she'd give me $50 rebate or something. Seriously???? You guys haven't delivered my initial purchase yet and you want me to buy another??? I haven't gotten the product yet but I'm already having this horrible experience.
Scott Goldner was the most helpful salesman I have had the pleasure to have in many years. He knew the store, what we were looking for and was kind and gracious. I loved talking to Scott!!
I want to share a great experience that my family and I had this afternoon. As soon as we walked we were greeted and welcomed into the store. One of the associates introduced himself, TOMAS MENDEZ, wow. TOMAS really went out of his way to help us and answer all our questions. TOM was super professional 👏 gave us the VIP treatment was super patient with us and above all helped us with our purchases. My family and I came to look for bunk beds for our 3 and 5 year olds and left with excellent service and furniture that we are very pleased to get. Tom deserves all the kuddos it was his excellent service that made us feel like we were buying from the right place. Also a big shout out to manager SAMAYEH AKA MAYA, she was great and also provided high quality service. Maya answered all our questions and was dilligent in making sure our sales process went smoothly. Thank you Ashley's furniture and a special thank you to TOMAS MENDEZ and SAMAYEH for taking care of us!🙏🏼
Tatiana sold us the best mattress. She was patient, knowledgeable, and fun! Loved the experience altogether.
Scott is great! Very helpful.
Excellent service and good value. Tons of options for everyone
Scott was amazing, he made me realized that the dresser on my order had dropped due to a 6 month waiting time
Yasmin and Ferry are awesome! Make sure to go to them for all your furniture needs because they know their stuff. Highly recommend and A++++++ all the way! Thanks for making my shopping experience and great one!
Jeshma was awesome in helping us pick out a couch. We loved her patience and helpfulness and we’re so happy with our couch!
DO NOT SHOP HERE. First off, the sales representative we dealt with was horrible. Mandana was very pushy about adding more than what we wanted to buy. After learning that we had 2 lease approvals, she said "Good. You can use the total sum of both leases to buy lots of furniture. The more you buy, the more commission I make". Completely out of line and unprofessional. Aside from being pushy, she also on more than one occasion talked very poorly about her supervisor after her supervisor had walked away. Made faces behind her back, called her incompetent, etc. After picking out our couch, ottoman, and area rug... Mandana asked us what size our bed was. We weren't there to shop for a mattress, but I answered "Uh, king". She replied that their store was offering this complimentary mattress cover as a thank you to customers purchasing large items. I said "if it's free, we'll take it." After checking out, my husband and I noticed that they discounted some of our furniture pieces. Around $340. However, they ADDED the $300 mattress cover to our lease agreement. I never ever approved of that. I would've turned it away if I was told the truth. This was incredibly schemy and wrong. I have contacted the Better Business Bureau and intend on getting all my money back. Do not shop here unless you want to get scammed, treated poorly, and witness disrespect amongst staff members.
The only reason I marked two stars is because the manager (Somayeh) has very bad customer service and she's a rude person. She treats the employees with no respect in front of the customers. She should get some customers service classes in order to improve her anger and rudeness. She has no manners on how to acknowledge and treat them with respect. Very unprofessional employee for Ashley furniture store. But I want to acknowledge and thank employee Jeshma Velandro for her great help and her outstanding customer service. She's a very professional and well educated employee. I went to purchase furniture on this store 10/15/2022.
My experience was nothing better than perfect! Yasmin really helped me find the perfect couch for me! The selection here is amazing. I strongly recommend coming in don’t forget to ask for Yasmin she will help you choose the best option.
Great staff in-store but incompetent delivery and customer service people
Never buy a furniture from Ashley they lie about the warranty I paid for warranty to repair my couch but it’s very hard to get repair your furniture. You have call after call no one take care the problem.
Top demais Linha completa de móveis de alta qualidade
Very poor communication and customer service. The quality of the couch is lacking as well. In hindsight I regret my order. We were convinced to buy the furniture protection plan, and then when we filed a claim for a specifically listed as covered occurrence, we were denied. Not to mention we were convinced to finance the couch, even though we said we would pay outright, just to qualify for their promotion of a free fueling/charge card, which we have yet to receive. It has been like pulling teeth every step of the way. I have been told to speak to a manager numerous times, but given no way of contacting one, nor has a manager reached out to me. When I call, I am never able to get through to one either. Extremely unprofessional.
Scott Goldner helped me buy a sofa there. Be very careful with this salesman. He is exactly that misleading and untrustworthy. We bought a simple protection plan and have been denied multiple times for no good reason. Not to mention he misled us regarding how the financing on the couch would be handled and signed me up for a credit card instead of just financing. Like I said be careful with this one. He is a questionable character and that’s being nice. I would do no stars but that’s not an option.
Hello, I was told I would receive a refund in 4 days and then again told I would receive it in 10 days. It’s now been 16 days since I first requested the refund and still no confirmation email or update.
This review is strictly for the customer service representative, Zara. She had to look my account up because I did it have my credit card with me. When she looked it up she saw that I had recently purchased a bedroom set in June (almost a month ago). I told her that I had already canceled the order and she told me that o did not. Again, I told her I had canceled the order and agin she basically told me that I was lying. She called Synchrony and they confirmed exactly what I had been telling her--ORDER CANCELED!!!So, she had me sign something and I waited for a response. Fine to seven minutes went by and I asked her is there anything else , she said no. Well why am I still standing here. She said, oh, sorry. I have no idea why she was so distracted, I was the only person standing at the counter. Long story short, I finally asked , "are we done"? She replied, yes, you can go!!!!What , please don't address me that way. Thank God that we had such an saleswoman. She totally made up for the reception wing so rude. Would this detour me from ever coming back, no. But, I will never ever again deal with that particular person.
DO NOT SHOP HERE! They charged random amounts on my credit card and I had to fight with them to get it back. Terrible customer service. Overcharge, overpromise, and underdeliver. Sales people have horrible training - don't know what they're doing.
Terrible service, Overpriced, DELIVERY IS BEYOND TERRIBLE. I had to cancel entire order because of their terrible customer service. Delivery guys are the worst,very rude! I told them that I’m not keeping items and ask them to take it back right away! They lied to to telling that he will get his tools and come back to pick it up and left! Now it takes forever to get a hold of the store so they can come and pick up their table so I can get refund! Never again
BUYER BEWARE! Shady sales. Naomi Maruffo sales rep called over manager Fajima Herabi (near closing time 7/3) to notify her of malfunctioning Wasson Gray recliner sectional sofa (on clearance). Fajima stated they could not sell item knowing it was defective until it was looked at and repaired, that it was against policy. When I called Naomi the next morning (4th of July) to see if they had fixed it and ready for me to purchase, Naomi told me no one had fixed item (their "visual" person wouldn't be in until July 6th) but that item was sold to somone else (knowing very well item was defective). They had no shame in selling a non refundable clearance item to a customer and ripping them off for $1399 plus tax and delivery fees. I was in awe of the unscrupulous nature of their sale. I couldn't trust buying an item from here. Don't bother with this store.
Just bought a couch here with the help of Mandana. Mandana was very thorough and communicative throughout our purchase and delivery. I would go back to purchase just based on her customer service alone! The couch is also extremely comfortable.
I had very pleasant experience with Evan K at your Venice location. He is very knowledgeable of products and customer focused. A key component of a great salesperson is being a great listener. He listened, assessed my desire and my Son's needs and presented viable options that was a great compromise. We were undecisive, he suggested that we look online and invited us to a special event. With the same patience as the day before, he helped us to settle on our amazing option. The furniture is quality and met our needs. I appreciate Evan for his balance of professionalism and customer focus. Evan, you are clearly an asset to Ashley Furniture and you are my go to. I recommend you to all!!
Great experience as usual!
Yasaman was a great help found everything I was looking for at a great price!
Yasaman was great So knowledgeable and helpful. Don't waste your time going anywhere else She really went above and beyond to make sure we were fully taken care of.
Very unhappy with Ashley's policy to exchange item when customer is not happy with it after purchase they are not accommodating no matter what no exceptions.
ASHLEY FURNITURE DOES NOT SHOW THE ORIGINAL PRICES OF PRODUCTS AND THEY CONSTANT LIE ABOUT THE DISCOUTS THEY WILL GIVE THE CONSUMER. BAD BUSSNES.
Good prices, large variety of furniture and friendly staff
Amazing customer service from the moment I walked into the lobby. Highly recommend!
Really horrible customer service. Bought a couch that they were unable to deliver and after almost a week, I still haven't heard back from anyone on what to do for my next steps. Not sure if I can return or exchange because no one will call me back. I get put on a waiting list and don't hear a response. Their department don't seem to communicate with each other, either. I keep getting automatic emails asking me to reschedule after they told me that they can't even deliver it.
Customer service for filing a claim sucks!!!! I’ve been calling for the last couple days now and I haven’t been able to get anyone to help me this is extremely disappointing as I need help with my sofa/bed I just purchased in November and it’s broken one of the pieces fell apart. I mean seriously!!!!
Rude employees
Do not purchase from here! We received a mailer from this store that we would receive a $100 gift card for just visiting the store. So we did. The sales assistant, Evan, informed us that with the mailer we would receive 30% off regularly priced items as well as the $100 off. When we picked out two items, one for $69 and one $49, which should have been free with the mailer. We also decided to purchase a marked down recliner for $199. He went to ring us up and said it was $209 for the recline and $10 for the other stuff. I asked why when he said that it was 30% off the other items and then $100 and he was very rude about it and said well we can’t give you everything for free, which is not a valid explanation. He asked that we return at store closing to collect the recliner. When we did we picked up the chair and took it to our car when the manager asked if we had gotten the rest of the wire to plug it in, noticing it was missing part of the wire. When we went back in the store it wasn’t there. He said that was probably why it was on sale as he was shutting the door and said we could purchase one on Amazon for $30. We said Evan did not tell us anything about it missing part of the wire. He very rudely told us we either take it now and there’s no returns or we choose not to take it. I would have been fine purchasing another wire on amazon for the savings but having been treated rudely from the beginning, I absolutely would not spend another dollar at this store. So, we said we would leave the chair there and we wanted our money back. Then the receptionist who started complaining the minute we got there said she didn’t have time to do the return and asked if corporate could call us to do the return. We said absolutely not and she finally took the 15 seconds to refund the card. I was just absolutely astonished at how horribly the employees treated us. Honestly I’d rather just return the items we purchased first and get that $10 back (that we shouldn’t have been charged in the first place based on the deal).
Disappointed about gift card pollicy. It can't be spent online and none of the items I wanted were in the store. I've had the gift card at least two years. Sales rep was sympathetic and was helpful. A lot of items in the store were over priced.
Excellent experience! Victor and Frankie were very helpful, patient and professional. I highly recommend this location. I was impressed with the efficient and courteous service I received.
I had a pleasant experience. The sale person Carlo worked through his lunch break with me for two hours. He was very patient. Delivery was on time and professionally done. I'm very happy with my new adjustable bed. Sweet dreams.
Tatyana is an amazing 👏 person. I have been shopping there since last year. She is the only person I prefer , others are helpful too. She is patient and super good with Ashley furniture information. She is the 👌 best
Customer service, cannot reach. When I called last I was 210 in line for assistance. I can’t track my delivery online even though the email that I received after purchased indicated that I could. When I call CS they cannot identify my phone number or order number of which is on my receipt. I finally went to the store and it took them 15 minutes to find my account and indicated that they could not provide a estimated delivery. They offered a $60 credit to my account which has not been posted to my credit card. I’m going to dispute the charges since I can’t get CS to assist
Way over priced in LA area store, 50% off which equates to what the price should be in the getgo
This is the worst place to buy any furniture. I went to this store to buy a furniture and the sales person was so nice. But after I paid, it was like he didn't even know I existed. I have no problem with that cos of-course he is a sales person. But this company is terrible. First the Tall UPH Swivel Barstool I bought has never been stable. I have tighten it like a million times and if you sit on it, it just wobbles. I have tried to get to Ashley's store but they never respond. I then tried to call the Protect all company which is the furniture coverage to make a claim but they said the wobbling issue is not covered. So here I am with 4 stools that I cannot use and cannot get back my money for. The second issue I had with this company is that they were supposed to deliver my couch after postponing it twice. I cancelled my plans for the day and waited for them. I tried to call and arrange with the delivery company to make sure they are at my apartment but they never picked their calls. This was not the first time they delivered at my place, but this time, they claimed that they came to my apartment and they couldn't find the entrance. I was astonished cos the apartment is very easy to find. I then went back to cancel the order since they refused to deliver and they completely ignored me. I had to threaten to take them to court before they could respond to me. And the manager even had to insult me on it. This is the worst place I have ever bought anything in my life, bad customer service, bad furniture. Now I don't know what to do with my wobbling stools.
I came into the store with my elderly father and we were looking for one specific piece of furniture, but could have purchased more. Dad with an oxygen tank in tow... we could not get one sales person to assist us. One lady finally stopped chatting with another sales person and asked us what we were looking for. She pointed us to an area and didn't offer to assist. I saw the item I was interested in, and had to interrupt a group of 3 sales people chatting together. I asked if anyone of them worked "sales" and if they needed to make a sale. Normally I would have left the store with that poor type of customer service - inattentive, not caring about a customer, etc. but it was my second stop and with my father on oxygen, I went ahead and made a purchase. Horrible service and they did not deserve my dollars. When I found out it was a franchise, I understood. Ashely Furniture needs to know so I'm posting here.
Do not buy from them. Once they have your money customer service is completely out of the question. I have been yelled at in-person, told I would get a call back and no one called, and hung up on while being as polite as I can be. The hold times are ridiculous as well. They also absolutely will not accept any returns, even within a reasonable time frame. The recent reviews for them are worse than their old reviews, so think this is a new issue with their current staff. If you need any help after your purchase, you will not get it. I wish I would have looked at reviews before purchasing from them, looking at all these universally bad reviews would have kept me away. Oh well, live and learn.
Dennis was very helpful!! He answered all of our questions and was very patient with my family. Thank you so much!!
Very good furniture store and staff.
Crazy service , I wanted to buy there for 8 thousand dollars of things , But they have a very crazy manager ,
Noemi our sales associate was very attentive. She inquired as to what we were looking for, showed us the options available and was respectful of our private time to deliberate. She worked with her manager to assist us with cost savings which helped seal the deal. We would gladly work with Noemi again. We are very pleased with our purchases, and look for to the delivery.
Overall an excellent experience. Friendly salespeople, nice selection and good prices. Delivery and assembly of furnishings went as planned, and the back ordered carpet arrived early. We love our new living room! Recommended!
Had a great experience! The sales person’s name was Kirk Young. He was knowledgeable and more importantly, he was honest and transparent. The transaction made me feel comfortable and I got exactly what I wanted. The prices were reasonable and there was great selection and quality. I will definitely shop there again and ask for Kirk!
When you go in for shopping they are so nice, but when you have a problem with wherever you bought they have the worst customer service.
Absolute ripoff. The manager of the store Frankie needs to be trained just how to talk to the customer. Rude and unprofessional. No manners what so ever! Sales rep was ok since she was on commission at Least she had to show some interest. Over all over priced and not worth it. DO NOT SHOP HERE!
Happy with the experience. I found what I was looking for with the price I could pay
This store was amazing !!! We were helped by Gabriela, she was very knowledgeable and has great customer service skills! 10/10!
Purchased a couch in early august that we were guaranteed was in stock. Delayed five times. Just received it. Biggest issue was the sheer unprofessionalism rudeness of the store managers and customer service. Go somewhere else.
One of my favorite Ashley stores. The staff is very kind, knowledgeable and professionals. I am a return customer at this store and will be returning even for my future furniture needs. The furniture here is trendy and great quality. see you next time!
Very nice salesman not pushy and was able to help with my needs and was happy about delivery date
I bought a bed, the frame broke down after 4 days, 19 days later no one cares about helping me, but if you call to buy something they answer really fast. Save your self some headache and take your business somewhere else.
Worst place to purchase from. If you ORDER an item, CANCEL the order now. We ordered the sofa on 06/20/21. And were told we would likely receive the unit in Mid to late August. We had to cancel and get out money back on September 25th. By September 25th they still had not MADE the unit in their warehouse! They were saying it would LIKELY get to us on October 18th!! But there were no GUARANTEES because when we ordered it they classified it as “On Order”. Which means “We can push you and your needs around till we decide to actually make the sofa”. We had to cancel and get a full refund. No compensation for the past two months of waiting though. DISHONEST RETAILER.
Scott was absolutely wonderful. I was there for two hours trying to make a decision and he was so patient with me. We laughed and joked about me being indecisive and how cold I was in the store. Someone came in while I was being indecisive about an issue she had which gave me more time to look. He took care of her while I got comfortable on the couches. I wasn't in a hurry.
I was out looking for a new living room set. I went to another store first, and did not see anything I wanted. I later went to Ashley and was kindly greeted by a young lady name Gabby. Gabby made shopping experience memorable. I found what I wanted and she worked hard on every aspect of this transaction. I highly recommend this store. The price was right on the money and I stayed within my budget.
Super and Very helpful, supportive sales person.
nice furniture and grest deals trough variety of doscounts
Dave was great!
Great customer service, great prices, and beautiful furniture. I was so fortunate to be helped by Scott at the one of the LA branches. 😀
I was very impressed with Ashley Home Store due to the size of the store which offers many choices, the polite and efficient sales ladies and the explanation of the procedures in regard to the protection plan, delivery and future options. I am also glad that I can tract my delivery and receive information via email in a timely manner. The procedures are very organized and thorough.
No Returns or Exchanges on Mattresses. Not even poorly made ones. I needed a new mattress so I decided to go to Ashley. They were helpful and the store was clean with a number of options. This is were things go south. I received the mattress and it felt nothing like the mattress that I tested in the store. It was extremely uncomfortable. I called and got 2 different answers from the reps. The first one said that this kind of thing happens all the time and he will have someone call me back in 48 hours. After 48 hours I called back and the next rep said that there is nothing they can do to help. No one even called to tell me that. The manager on the phone said that they would send a warrantee specialist over to my house to check for defects. He did show up after about 5 days and yes he found workmanship issues and said that he would submit them and the store manager has the authority to do an exchange or credit. My issue is that the mattress didn't feel like the mattresses at the store so in my eyes it was misrepresented. I gave 1 star because the manager wouldn't even come out to talk to me. He or she sent an employee out to say that there is nothing they can do. I reminded them that the mattress has manufacturing flaws that the warrantee specialist confirmed and they said that they wouldn't do anything about it. They should have had better quality control before shipping the mattress to me. Don't buy a mattress from Ashley Homestore because they hide behind a no return or exchange policy. There are plenty of mattress companies that will at the least do an exchange if you are not happy. I made a mistake buying from them and I'm spending the time writing this to hopefully save people from buying a mattress from Ashley Homestore. Don't Buy a Mattress from Ashley Homestore!! Bad Management.
(Translated by Google) Omg k of more beautiful things k look 😍I fell in love 😍 (Original) Omg k de cosas más hermosas k mire 😍me enamore 😍
I love going to Ashley furniture for my furnitures. Great quality and also nice people trying to give you the best deals.
There is an obvious difference between the types of reviews this place receives. All the high ratings have extremely generic, search engine oriented language. The low reviews sound like real people. Google please investigate
Fantastic experience working with Sales Associate Lizeth Ortiz. She was knowledgeable about the construction of the furniture, quick to provide answers on availability, timelines, and stock. She made the entire process an enjoyable experience. Highly recommend Lizeth if you are visiting the Ashley Home Store on Venice Blvd. in Culver City. She's awesome.
Edgar was wonderful and incredibly helpful when buying furniture for a big move today. If you are going to this store, I recommend asking for him!
Ask for Scott when you go to Ashley‘s. He’s very personable and helps you get the best deals possible
I was treated very well at Ashley Home Store The attendant was very nice and helpful explained all that I needed to know overall my experience was very good
John did a amazing job, price was fair.
Sales staff was friendly and helpful.
The furniture arrived with 3 missing shelves for my console and a damaged coffee table. The shelves are scheduled to be delivered and I was provided a tracking # but no delivery company information. Just HORRIBLE
I keep reading that Ashley is the #1 furniture store and, frankly, that must be self-proclaimed. I ordered a kitchen table in May for delivery June 10. Some of the many problems we faced: they don’t deliver when they say they will; they miss a deliver and lie about contacting you; they try to deliver but don’t have the hardware; table top is defective; parts of table are missing; customer service does not return calls; etc. Now, a month after the original scheduled delivery and after numerous phone calls and visits to the store, we still have a defective table and still no resolution. I finally got a return call today and they said the company would need 4-5 days to decide if they will fix the problem. By the way, the on-line prices are significantly cheaper than the in-store prices. This is my absolute WORST experience in purchasing furniture! I will not stop until this issue is resolved and then my family and I will never step foot in any Ashley store ever again. My best advice - do NOT shop at Ashley’s. Their furniture is of terrible quality and customer service is almost non- existent.
It was our first time visiting an Ashley’s furniture store and I must say I was not disappointed. I automatically saw so many pieces that I loved and could see in my place. Liz helped us throughout our search and was very patient with us as we went through the entire store. In the end I am very happy with our purchase, Liz’s service and guidance. Definitely going back.
The person who greeted me at the door (Monica) was friendly and helpful. There was no pressure. She advised me of the stores discount offers. I went back the next and made my purchase and the process was smooth.
TLDR: Bad shopping experience. Takes way too long to shop, get furniture delivered, and check out if you do find something available. Would not recommend. I needed a bunch of furniture, but almost everything in the store is backordered and takes months to arrive. Fine, not necessarily their fault. Clearance stuff you can take right away so I went for just that, but it's mixed all over the store and hard to find. Finally found 4 chairs that suited what I needed but two were very worn and damaged, so I just bought 2. It then took a full, literal 45 minutes to check out. Even if you're just picking up a chair and taking it with you, you have to go through the same full process as if it was a delivery. I signed about 10 forms, with a long wait for printing and manager approval and waiting around in between many steps. What a ridiculously unnecessary process to buy a chair and take it with you. My sales associate was great, nothing about it was her fault and she was friendly and helpful (and apologetic about the process and waiting). But this process drastically needs to change. I would not shop here again nor recommend it to others.
I like this store a lot better rhen Bob's furniture and living soaces. They are having 45% off for like a year or two go check it out.
Terrible experience with this store. I was told that all of my products ordered would be delivered to my home same day. I was forced to pick the later date so I can have everything at one time. I also paid $200 for this delivery service. Please keep in mind I work 12 hour shifts and go to virtual school 13 hour days. So will I expect a delivery I expect it on a specific day. I get only email updates that says I could get my delivery earlier but I have limited restrictions because of my schedule. Today I received a call from the store saying to come pick up my furniture while I am in school. I did not understand how it was delivered to the store and not at my home which is what I paid for. I explained I cannot pick up physically until my delivery date which is 5 days from today. They replied I will check with the manager to see what to do. I am unsatisfied with this service and will ask for a refund for the delivery since I did not get the service I paid for. And if too difficult to get my products in my home then I want a full refund on everything and will buy somewhere else. I spend over $2300.
It was a bad experience! There was a mixed up with the lamps that I had purchased. When I called back to the store to inform the lamps I have received were wrong, I can never find the sales lady. Even though I have left messages for her to call me back so many times, she never did! I went back to the store and found her and all she did was point to the customer service and left me alone! She didn't even try to help addressing the issue! Very bad! You may have better luck with a different sales person, but I didn't!
I have visited the furniture store a few times. Purchase several pieces of furniture. I'm extremely happy with the quality of the furniture, but more so with the great attention from the manager and the sales people. The manager was able to work with me, and the numbers, so, I believe I got the best price posible. Very satisfied! 😊😊😊
Good experience. I did not like how they were offering different sofas and when I chose them, they told me that were not in stock. This made me waste a lot of time. The delivery was great, except for a missing rug (which apparently is coming as a different order in a few days). The delivery guys wanted for me to sign asap instead of allowing me enough time to call and ask for the missing objects.
DONT SHOP HERE!!! Horrible service, delivery was never made so we had to wait an extra 2 WEEKS. They “gave us credit” but now it’s not showing up? Please GO SOMEWHERE ELSE IM WARNING YOU!!! If I could 0 stars!!!!!
they only sell defective and damaged products the store manager franky is pure useless and there is a sale manager which acts like a total karen i do not recommend this store at all
We worked with Monica to secure our Tempur Pedic bed, sofa, chair, headboard and dresser for our new apartment. On our first visit, she was extremely knowledgeable about the different mattress options, furniture, and delivery times. We did several mattress tests to understand what type of mattress we should have. On our second visit, we secured all of our items and were presented with all financing options that were available to us. Monica and her manager were able to find the best outcome for us and help us with eligible discounts. I would definitely shop at this location again! The customer service and product knowledge was unprecedented!
total disaster ,very rude and unprofessional management team, the store manager and sale manager both terrible in customer service ,personally i will never go back
So me and some friends went in to Ashley Home Store looking for a few seperate items. Despite the fact that there were about 5-7 sales people standing around the floor, not working with anybody nobody approached us or attempted to help us find what we were looking for until one of our party had to go and see if they would be willing to help us. After finally securing a sales person, we find our items, and go to check out. Turns out half the items are out of stock and won’t be available until at least 3 months. Not interested in waiting, we decide to remove those items. Then we pick a delivery day and go to pay. Turns out they have no idea how to work their system. So after waiting about 15-20m for them to get their payment system to work, we have to go pick a different delivery day. Turns out it took them so long to process the order that the delivery day wasn’t available anymore. Then we check out, and our sales person wonders away. I’m standing around waiting for a recipt but all their staff have walked away leaving me there. I walk up to where they’re all standing and theyre making jokes about me. Right there on the sales floor. I get home and guess what? We’ve been overcharged on one of our receipts. They don’t even remotely match up. First and last time I will ever visit an Ashley Home Store.
Edgar has been very helpful and patient. Amazing experience for my first time at the store. I recommend it.
Mr Evan was very helpful and knowledgeable about inventory and availability on the stock. He expressed and understood everything I was thinking. Love this place!
Probably the best option to buy furniture. Came in and it really showed their professionalism. Price... you are getting a steal. Discounts on top of discounts.. quality... top tier , hand made, high quality with many options and designs. Sales team quick to greet and helpful in every way. Availability. everything delivered in 2 weeks or less... Bob's furniture has horrible delivery times , living spaces is over priced.. Ashley gives you bang for your buck, delivers on time and quality outshines or competes with the best of them.
My store associate was fast, friendly and listened to what I needed and showed me products that I requested.
purchased a couch here back in early November 2020. I was given a delivery date for December because of COVID. But it kept getting delayed and delayed it was very frustrating. Finally it arrived and I was happy with it until I realized the "white glove" delivery was horrible. They put my couch against the wall so that I wouldn't notice that it was damaged! The whole back of the couch was falling over!!! The wall was holding it together! Also the couch was detached. I was so upset. I called to set up an appointment to "fix" it and they first had to come and see it then set up another appointment to fix it! Not to mention the LONG wait on hold to reach someone. It was just an overall bad experience. Long time to get the product then arrives damaged and they tried to cover it up. I don't think its this store in particular I think the store was pretty good but its the company as a whole. The company is terrible. Avoid getting your furniture from here.
Bought a dresser and a set of tables. They delivered the dresser and it was damaged. I called and report it to them. They said i had to wait 72 hours for someone to call me back. I waited and called again and they said i didn't send them pics of the damaged which i did so after they checked they found them and now i had to wait another 72 hours for a response. I talked to someone else who told me they needed to send someone to check the item and it will take 3 MORE WEEKS for that. I told them i wanted a refund i they said they only did returns and i had to wait. I called a couple of government agencies and after a fierce battle with Ashley they took the item and gave me a refund. Be aware that they take forever to take action and offer no refunds. Bad customer service.
Please buyer beware!!!! they place false advertisements on their furniture with supposed discounted prices on their items then sale them without any warning that the products are damaged. Since the sales are final and have no returns there is nothing you can do. So if they have anything on a discounted price make sure you check every inch of the item and ask why? Is it damaged? Take pictures and have it as proof before they screw you over. Best to go down to another furniture store and buy somewhere else that is more honest and won't trick you under false pretenses.
The worst place to buy furniture. I purchased 3 mattress on 2/9/21 and still I have not received one of the mattress. They keep postponing my delivery day, and one of my mattresse delivered hasn't fully expanded (by store manager said wait up to 48 hours to fully expanded)since delivered day on March 2nd.
Kirk was very helpful!!!
After searching for a year for counter bar stools I found them at Ashley Furniture in Culver City on Venice and Robertson, today was my delivery day and they still brought the wrong stools after stressing to sales representatives to make sure. Now they don't answer the phone. Not happy.
Needed a new sectional sofa so we stopped in and bought one from Ashley. They staff and salesperson were super friendly (commission based). The quality of the sofa we received after waiting months for delivery, was trash. It creaks, squeaks and there’s a dip in the middle that makes sitting very uncomfortable. Threads are unraveling and a zipper broke. They won’t replace it even though I got the extended warranty. I’ve had this a little over 5 months and I hate it! They sell cheap quality furniture for an expensive price. I will never buy from them again!
Paniz was my sales associate.... she is fabulous!!! She answered all my questions clearly and valued me as a customer! She seemed to genuinely care about my needs.... I not only got the sofa sleeper I wanted, but at a lesser price than on line!!! Love Ashley’s!!
Great service, quick and helpful. Clean store and a great deal on a sofa.
Monica was amazing! She very helpful and available but not pushy. Gave me space to decide but was there to answer questions. Ended up having to reject one of the items due to my improper measuring and she helped assist with the return without issue. Best Furnitue buying experience I’ve ever had.
The worst shopping experience I have ever had. Very poor quality material and bad customer service. I got a sofa from this shop, after I paid they told me that there is no return policy. I was waiting three weeks to the sofa to arrive, the delivery guys damaged my sofa and now the store doesn’t care, they transfer me to different departments for 3 weeks already, they don’t want to refund me my money. Now, I am going to sue them but I do want to share my experience with everyone. You need to think twice before you buy anything from them. Please see pictures attached
Horrible experience
@AshleyHomeStore Several issues that need to be addressed by someone in higher management how I was treated and the service and items I ordered at LA Venice location. I spoke with manager Frankie at this location he said they don’t reward people who complain and want discounts. This is discrimination! I had several issues with delivery drivers not wanting to assemble my furniture saying I never paid for that and to return the items. I had the receipt and spoke to 3 people the day prior regarding the confirmation of my premium delivery and set up. After an hour of standing in the middle of the street in LA, the drivers said they don’t work for Ashley and that they were going to built it because they were going to get paid more and the drivers went over with me how they were paid by the day and not the hour and I was wasting there time. In between this I had an Ashley furniture rep call me and tell me off for no reason telling me to shut up! She was suppose to call me back and nothing. My furniture came damaged, delivery drivers left my whole place a mess and I was missing items no one wanted to help me with! I have spoke to oven 15 customer service reps and no one can help me they said only the store can handle these issues but no one at the store wants to help!! I need someone to help me!
@AshleyHomeStore Several issues that need to be addressed by someone in higher management how I was treated and the service and items I ordered at LA Venice location. I spoke with manager Frankie at this location he said they don’t reward people who complain and want discounts. This is discrimination! I had several issues with delivery drivers not wanting to assemble my furniture saying I never paid for that and to return the items. I had the receipt and spoke to 3 people the day prior regarding the confirmation of my premium delivery and set up. After an hour of standing in the middle of the street in LA, the drivers said they don’t work for Ashley and that they were going to built it because they were going to get paid more and the drivers went over with me how they were paid by the day and not the hour and I was wasting there time. In between this I had an Ashley furniture rep call me and tell me off for no reason telling me to shut up! She was suppose to call me back and nothing. My furniture came damaged, delivery drivers left my whole place a mess and I was missing items no one wanted to help me with! I have spoke to oven 15 customer service reps and no one can help me they said only the store can handle these issues but no one at the store wants to help!! I need someone to help me!
Pass to high
(Translated by Google) Pure firewood cot at exorbitant prices (Original) Puro leña cot a precios exorbitantes
Got a good discounts on a sofa and the costumer service very friendly
Cheap quality
I was waiting for my 4 to 5 month on furniture never received then took 2 months to receive a refund and still waiting
Very unprofessional I bought a box springs and bought the wrong size and they didn’t Want to exchange for the right size I wouldn’t buy any furniture from them does the quality of the furniture is bad very unhappy customer
Gaby was great help! Customer service was amazing as well. She didn't hover like I've experienced with other stores or reps. Store was clean and furniture was easily accessible. Thank you Gaby for a great experience!
⛔⛔BECAREFUL ⛔⛔ They are play game with customers. They always have promoting furniture discount% which they dont delivered exactly you see/ buy in their store. Material not also same you see there. Few months before i bought from their store nd almost i spend $7000 furniture. But after delivered to me i released furnitures not same i looked/ feelings and it was defected too. I called multiple time ashaly furniture open case, they automatically closed cases , after calling they open cases and send the technician about 1month later. But fixed wasnt exception. I call again the problem nd they send technician 27 days later . This time wasn't satisfied too. Still i felt like i waste my money just garbage furniture. 🚫Dont buy furniture from Ashley furniture.🚫 ⛔⛔ customers services sucks⛔⛔
Don't buy anything from here!!!! My accent chair showed up damaged 2 months ago. I immediately called them to inform them of the damage. They've proceeded to ignore me for 2 months despite my repeated calls/messages. I still have a damaged chair taking up room in my 1 bedroom apartment because I can't get rid of it out of fear of not getting reimbursed. This is an absolute disgrace of a company/store. Robbing people during these trying times- you should be ashamed of yourselves. Makes me sick just thinking about it.
I usually don't write reviews but ugh WORST WORST CUSTOMER SERVICE!!! Don't get anything from here!! My family ordered a couch and it's still not here. It has been 2 months and nothing! we are going to ask for a refund!!!! AVOID AVOID PLEASE PLEASE :(
Ordered a couch and rug in-store on Nov 25 for delivery on Dec 9 and received multiple texts yesterday and today confirming that my order was going to be delivered within the delivery window as scheduled. I even started tracking my delivery on the website and was told I would be the 6th delivery. When I checked a few minutes ago, my status went from &"out for delivery&" to &"unable to start&" by the time it was at the 5th stop. No other explanation given. When I called, I discovered that nothing was being delivered because they didn&'t have the couch. When I asked about the rug, I was told it was no longer available. I&'m currently on hold trying to talk to someone after the person who was supposed to transfer me sent me to the &"what is the likelihood you&'ll recommend Ashley to friends...&"I&'ve still not received a call/email from the store alerting me to this issues. I was told by the person I called the first time that the next available delivery is Dec 27th away but didn&'t say anything about the rug I also ordered, and told me to call 2 days before to confirm my delivery (you know, Christmas Day) with no guarantee that I wouldn&'t face the EXACT same issue I&'m dealing with today!
Appalling customer service: Just moved to L.A. from NC and I needed help setting up my adjustable bed frames, purchased one year ago in Raleigh at Ashley.There are two independent frames under my king mattress that must be hooked together to work off of one remote and I did not feel confident doing this. There are a lot of wires under there! After paying nearly $5,000 for this bed I didn&'t want to mess it up. The assistant manager greeted me at the door. He was very pleasant. That was the last time I smiled over the course of the next 20 minutes. Once I explained what I needed help with he was pushing back. He started by telling me how easy it was to connect them. I had already crawled under my bed and seen this was not the case. Evidently he knew very little about one of the premium products he sells.At one point we looked under a floor model and he agreed that there were a lot of wires. I asked if there was a tutorial video, or anything to help me out, and he suggested I check YouTube. I was planning to purchase a dining set that night, and asked if the delivery people could also assist with the bed. He said that they weren&'t really allowed to do that. I offered to pay for a house call - he said it isn&'t something they do.My concerns about voiding the warranty if I hooked it up wrong were summarily dismissed as &"a warranty is a warranty&" and would remain in effect regardless. This was when I truly acknowledged that I wasn&'t going to get any help at all.....because we all know warranties have exclusions. Moving the bed to CA most likely voided my 3 yr warranty anyway.I shuffled off to look at the dining sets trying to process that I was on my own, and he pledged to send someone over to help me. No one showed up. It may be unfair to judge this young man if there is some corporate policy about abandoning customers once they buy Ashley furniture. But he and his store now represent the lack of customer service and support offered post-purchase.
I walked into the Ashley HomeStore location a few weeks ago looking for a new sofa. Not only did anyone not offer to help as I browsed around, but the when I did find a sofa I saw it was listed at about $997 dollars. Not a huge deal, just a bit out of my price range. Decided I'd check out some other furniture stores. Within the next couple of days I decide to look at the Ashley HomeStore website and I find the same couch I saw in-store (Zardoni Sofa), listed online at about half the price: $500 more or less. Sounded great but also a tad confusing because of the misleading in-store price tag. I placed an online order and scheduled it for delivery for 12/3 - which was way longer than I had anticipated, but I didn't really have a choice. In the weeks that followed I received an unnecessary amount of automated texts asking me to confirm the 12/3 delivery - all of which I confirmed. But the morning of the scheduled delivery date I receive a phone call from a store representative letting me know that my scheduled delivery needs to be postponed to 12/21. That's over A MONTH after I placed my original online order. Very disappointing. Funny enough, I received an automated text shortly after the phone call letting my know the delivery truck is 10 minutes away (it wasn't). Lots of issues here; poor in-store experience, poor online shopping experience, misleading pricing, inaccurate and bothersome automated messages, misleading delivery window information and an overall bad experience with this retailer. I've been without a couch in my apartment for almost a month now and it feels like i'm back to square-one in my search for a sofa. As soon as I find a different couch you can count on me cancelling this order.
I walked into the Ashley HomeStore location a few weeks ago looking for a new sofa. Not only did anyone not offer to help as I browsed around, but the when I did find a sofa I saw it was listed at about $997 dollars. Not a huge deal, just a bit out of my price range. Decided I&'d check out some other furniture stores. Within the next couple of days I decide to look at the Ashley HomeStore website and I find the same couch I saw in-store (Zardoni Sofa), listed online at about half the price: $500 more or less. Sounded great but also a tad confusing because of the misleading in-store price tag. I placed an online order and scheduled it for delivery for 12/3 - which was way longer than I had anticipated, but I didn&'t really have a choice. In the weeks that followed I received an unnecessary amount of automated texts asking me to confirm the 12/3 delivery - all of which I confirmed. But the morning of the scheduled delivery date I receive a phone call from a store representative letting me know that my scheduled delivery needs to be postponed to 12/21. That&'s over A MONTH after I placed my original online order. Very disappointing.Funny enough, I received an automated text shortly after the phone call letting my know the delivery truck is 10 minutes away (it wasn&'t).Lots of issues here; poor in-store experience, poor online shopping experience, misleading pricing, inaccurate and bothersome automated messages, misleading delivery window information and an overall bad experience with this retailer. I&'ve been without a couch in my apartment for almost a month now and it feels like i&'m back to square-one in my search for a sofa. As soon as I find a different couch you can count on me cancelling this order.
Terrible terrible customer service. Spent more than $9000 in store to buy furniture. It's 7 weeks later and we still haven't received our items. Just got a call that it's gonna be another 8 weeks before they deliver the bed. SERIOUSLY?!? Why would you sell me a bed if you don't have it in stock for 3 freaking months?! And now, once we've paid fully upfront and everything, they don't even answer my phone calls or call me back. I have to drive over an hour to get to the store to be able to talk to anyone about this. THE WORST CUSTOMER SERVICE IN THE WORLD. Will NOT ever bring my business to them anymore
I wish I could give this place zero stars it&'s been 3 months still no couch !!!!!! They have rescheduled my date 3 times !!!!!!!! They also won&'t call to let you know they are not coming . You have to contact them . Please don&'t waste your time with this company !!!!
The sales clerks follow you around the store which comes across as a bit pushy, but they are extremely nice people and I do understand they need to make a sale. The thing I don&'t like about Ashley&'s is that their online prices differ from in-store prices and unless you know to ask for the cheaper price you might end up paying more money. It&'s very inconsistent so you have to remember to ask them to price match. Also the inventory in the stores differs location to location which can make the shopping experience frustrating. All in all, I would say I like their products but don&'t love the experience.
Ashley&'s HomeStore is a legit Joke as a company! DO NOT SPEND YOUR MONEY HERE. Go anywhere else.
This store delivered my order incorrect. I requested and paid for premium delivery and assembly, but the furniture was sent with big blue stickers saying &"customer will assemble.The bed I ordered was sent with the accessories packages open and the headboard was not in packaging and was missing elements. Despite the deceptive return policy as written, I was assured that I could return the bed and that someone would come to assemble my other items. I was not given an email or any verification beyond some code numbers for corporate. It&'s been two weeks and I&'ve not received any updates by phone or email. I&'ve tried calling the store and corporate twice and been on hold for longer than 45min. The follow-up service has been terrible and I cannot recommend this store.
This hasn't just been the worst experience I've ever had with a furniture store...this has been the worst experience I've ever had with ANY COMPANY EVER. Top-to-bottom this is a horrendous organization: Shiesty sales tactics that advertise misleading "sales?" Check. Inability to deliver the furniture you overpaid for? Check. (Three months and counting and I don't have the couch I bought.) Completely inept and rude customer service that is impossible to reach? Check. You literally couldn't design a worse experience. As someone who cares about my fellow human beings, I have no choice but to spend the remainder of my years telling everyone I meet to avoid this store.
I ordered couch months ago. They are supposed to deliver today. Confirmed with text. No one showed up for whole day. This is a fraud store. They charge your money, promise a date and unable to deliver the order. This is a complete fraud!
Worst customer service!!! I came in to bring in the INCORRECT item I received, and the customer service told me literally I can not return an item I did not order!! (The worst part is she didn&'t ask for my order to see what I was talking about) She will have to call the manager. The manager took my order number, and, right away, saw my order and told her to create a case. Customer service has to learn to listen to the customer before saying, &"they are not allowed to return,&" as if everything is final sale?? Since when does Ashley&'s furniture store doesn&'t take any returns!!!
Disappointing experience. Customer service lacked. The employees helping us showed no motivation to sell us or find the table we wanted. The manager was very rude and not outgoing to provide us the help we had wanted. They lost a sale.
I went and order a leather couch for $4000 over a month ago. I was told that I would get it before Thanksgiving, I call to check on the Status few days ago, they gonna tell me oh you won't get getting it until after January 24th I'm like HELL NO so I went back and get my $$ and went somewhere else.
Poor organization and management. I purchased a light fixture in late September for a mid October delivery date. I hear nothing from the store, and the delivery date comes and goes with no delivery nor communication from the store. I wait 2 weeks to give them the befit of the doubt, thinking maybe shipping was backlogged during Covid.At 2 weeks overdue, I start calling the store, repeatedly. Not once is my call picked up, and there&'s no way to leave a message. Fed up at the terrible communication, I finally visit the store with my boyfriend to at least get a refund.After getting to the store, the manager tells us the light was not in stock. Basically, the store took our money, then kept silent when there was zero intention to follow through on delivering the goods and services contracted for. To make matters worse, the manager tells us the person who processes refunds is &"not there that day&" and that he would have corporate contact us to process the refund. He said the process would take a week. Two weeks later, not a single peep from the store. At this point, I&'m fed up, call my bank to make a claim, and leave the rest to my bank. The conduct of this store borders on fraudulent and left a horrible aftertaste. Suffice to say that we will never purchase from Ashley, period, and will definitely tell friends and family the same.
I bought over $2,000 in furniture from the store, including a large rug, desk, bookcase, and TV stand, and have received terrible customer service ever since. The TV stand was delivered broken, with multiple termites in the box. After spending over two hours with customer service on the phone, I was finally able to get an exchange set-up. The furniture was never delivered. Instead, I called Ashley to find out the order had been "cancelled" because they "did not load the TV Stand on the truck in time" and failed to inform me, leaving me to wait around for the delivery. Today, was the third delivery attempt set, to finally get a functional TV stand (and hopefully no termites). The delivery people showed up this time, and got my replacement TV stand up to my front door. Upon finding out that the other TV stand didn't have a box (because of the termites), which I had already discussed with Ashley customer service and assured wouldn't be a problem, they refused to exchange the item. Ashley customer service said they now couldn't exchange the item until they got a "special truck" to take the other furniture which had been exposed to the termites. The crazy part was, the entire point of the exchange was due to the item being broken and having come in a box with termites. Since then, I have tried calling customer service, who claims that only the local store can do anything related to partially refunding or making this whole mess right. The local store customer service, however, routes you to the national customer service line, leading to an eternal run-around. I finally reached someone at the store today after spending three hours trying, only to be told "their hands were tied," and they would try to get the manager to call me back. No surprise that hasn't happened. If Ashley does something to make this right I might reconsider, but until then, this is the worst customer service experience I have ever had. Delivering a broken TV stand is one thing. Delivering furniture with termites is another. Setting up an exchange date and then not showing up NOR informing the customer is another. But then finally showing up with the item, and bringing it to the customer's door, but refusing to do the exchange for the exact reason the exchange happened in the first place? Don't buy from Ashley if they treat their customers like this.
could be a lot more organized when it comes to handling paperwork and shipping items. Order date to shipping date was about 3 weeks, long wait on certain furniture. Overall above average experience.
What a nightmare to deal with this entire company. Purchased a bundle of couch, rug, coffee tables etc... Bought in August and they kept delaying the orders. They also delivered me the incorrect rug and 3 times!!! Delivered the correct rug to my billing address instead of my new delivery address. Then refused to drive ot to the correct address... Also again, in August this was bought, in November my tables still weren't delivered. Went to the store and they told me it was cancelled weeks ago. With no refund! They were stealing my money! The manager there Frankie had no desire to resolve the issue. He more wanted to start a fight than anything else. 1 star goes to another manager I dealt with, older gentleman who was nice.. Monica originally helped us and was great in giving us space when shopping with good recommendations. I love the deal I kinda got but not worth the hassle of dealing with their support.
This place is absolute garbage. They screwed me so bad. I ordered in store on 9/7, supposed to be delivered 11/7 as I have movers coming 6AM on 11/10. They confirmed delivery times twice. I sat around all day, it never showed. No phone call no nothing. Then I get a call saying it will be delivered 11/12. Which won&'t work because as I said the movers are coming 11/10. I even pre-paid an extra $500 for the movers to bring the big truck to fit the new furniture, what a shi*tty horrifying expensive mistake going to this store. Please don&'t do it. Oh and I have no time to get new furniture because they spent all day yesterday and today supposedly working on the problem. They just told me there is nothing they can do. A-holes, total A-holes!!!!!
(Translated by Google) I am very satisfied, good customer service, good offers and the truth is that I am happy to have bought in this store Good quality at a good price, evan and the manager have good customer service. (Original) Estoy muy satisfecha, buen servicio al cliente, buenas ofertas y la verdad que estoy contenta de haber comprado en esta tienda Buena calidad a buen precio, evan y el manager tienen buen servicio al cliente.
It's a big showroom
MULTIPLE BAD REVIEWSShould of noticed this before purchasing GO TO ANOTHER STORE!!!!!!!The worst experience EVER these people are just worried about making money and rushing the process. They make a mistake and all they say is &"sorry&" never purchasing from this place again. They promise delivery on a specific day and because &"we are sorry we made a mistake&" now it&'s gonna take extra weeks for them to deliver and they don&'t even give u a discount just a sorry and basically deal with it.
First, mattress delivery took more than two weeks. When it arrived it was the wrong size, and they refused to help us with that in any way since we had signed for the delivery. I would have happily paid a few hundred dollars to exchange it for the right one, but they are more interested in helping their shareholders than their customers.
This is the worst store and customer service I have ever experienced. 1st we bought a bedroom set and it took over a month to get and once we received it, the bed was missing a mattress and its parts so we couldn&'t even use the furniture for another couple weeks! 2nd the couch we bought never got delivered even after we set a specific delivery date, that was a month and a half ago! So a month in a half later there was zero information in their computer about the couch, it just said &"delivery issues&". Why couldn&'t they call to tell us there is an issue? Here were are waiting for all this furniture. They just take our money and run basically. The staff in the store was not helpful or friendly, they treated it like it was our fault. I&'ll never shop here again. Very Ghetto and poor service!!!
Just horrendous top-to-bottom. Ordered a couch months ago and it still hasn&'t arrived. They&'ve pushed the delivery date several times and they called me today (the newest delivery date) and said it will be another 2 weeks. They tell me this the day of? After I spent thousands on a couch and 500 on a delivery fee?Customer service is nonexistent. You can&'t reach anyone. This company is pathetic and the way they handle customers is infuriating. I cannot stress this enough, go elsewhere. Anywhere. This company charges you top dollar to spit in your face.
I like their furniture. I purchased over $4000 on a master bedroom set. Furniture came in on time, bed mattress took over a month. Only buy here if you're not in a hurry to get comfortable
The delivery people came into my house without masks. I feel like the company should have trained them better, with everything that's going on
Nice selection and centrally located.
Walked in and sales associate Liz approached me and my husband and offered to help. She was very friendly and looked great! I told her I was looking for a silver painted chest of drawers that I saw online. She asked me if I had the phot and explained that everything online may not be in the store. I found a similar photo and she told me she thought she might know what I wanted and showed me a really beautiful silver chest of drawers. It was all we came in for but after Liz invited us to look around in case we needed as everything was 45% off we found another beautiful chest of drawers for our guest room. Liz was knowledgeable, professional, and not at all pushy! I worked at Neiman Marcus and Saks Fifth Avenue in Beverly Hills and won many customer service awards do I appreciate good service. I am retired after having cancer and also appreciate quality at a good price! When you go to Ashley ask for Liz, she&'s the best!Monica Reed and Patrick Jackson
Super helpful & friendly! Helped me choose the perfect new sectional!
Fahimeh is the definition of a great and knowledgeable manager. Her and sales associate noemi made the shopping experience easy and enjoyable. Big shoutout to amber as well!.
Fahimeh is the definition of a great and knowledgeable manager. Her and sales associate noemi made the shopping experience easy and enjoyable. Big shoutout to amber as well!.
Great experience on buying my new mattress
The worst customer service ever. I purchase an item over 2 months ago, which was never delivered. I have called to inquire more than 8 times and every time they state they are not sure where it is. I asked for refund and they keep giving me the run around of how they should send emails to different dept...... They promise to call back with a status but that never happens. All I want to get a refund since I never received the item. I&'m on call with them now and they put me on hold for the last 40 minutes. Is this acceptable???? Do not purchase from Ashley HomeStore ashleyhomestoresucks
Purchased a mattress in August, delivery confirmed on Sep 12. Upon not receiving my mattress. I have called Ashley on Sep 14 and they informed me that the delivery date was moved to Sep22. On the day of delivery I have called them and they have said that the delivery date was rescheduled to Oct 9. Not sure if this is acceptable or scam!
Naomi greeted us upon entering the store, was attentive in asking how she could help. Then she pointed us in the right direction after letting us know about potential savings. It was a great experience, we didn't feel pressured at all, more than one employee gave us feedback on questions, and when we were ready for numbers Naomi came back and helped us. Patiently walked us through different prices on different items. It was a great experience.
Sales woman was wonderful
Absolutely terrible experience. I was so excited to purchase the items I did and was pretty disappointed when I was told I couldn’t take them home & it was delivery only. Then I was disappointed when the delivery date was well over a month away. Then after waiting Over a month for my delivery date to arrive, I still had no sign of any delivery. I called and was told that my items will not be arriving for another couple weeks. Will never purchase from Ashley ever again.
I will never shop at Ashely again. Customer services is horrible. I purchase a mattress and dresses with a night stand. It’s been a nightmare mattress had to be redelivered 3 times total mess damage mattress or no mattress on the truck. Today they bring the dresses I was told delivery guys will mine old dressers out nope 👎🏽 guy told me we don’t do that. I had to send the new dressers back. What a nightmare you can’t get this people on the phone and I had it up to my neck with them. I’m requesting a refund on all items including the Mattress because of the level of customer services is horrible. Please be aware of this store in don’t shop with them. I have a table and chair set I purchase about 9 months ago and it falling apart I purchased insaurance for my furniture that stuff down your throat for them to only tell me we can’t repair call your store. I mean this is a nightmare I just want out REFUND ME MONEY PLEASE
Great service finding my bedroom set and couch
Waited 4 months for a sectional..canceled after they said it’s going to be another month
Tatiana is the absolute best! I went into purchase a mattress and she was the lady that I met at the shielded window as they are COVID conscious as well. We went to the mattress section of the store she showed me a few mattresses and was so patient with my mother and I; explained her own experiences and she sold me. She was amazing, and then the manager Fahima came and joined the fun. She shared her experiences with the mattress and how it’s saved her and her families lives. I purchased a Tempurpedic mattress with adjustable base, and they mentioned that they are the #1 place to purchase this product and they don’t lie. The bed is a dream come true and they are the Dream Team. Best investment I have made for my health and sleep! Thank you Tatiana and Fahima!
Possibly the worst customer service I ever dealt with. They can&'t find their own order numbers, bounced me around between multiple departments and would not connect me to a supervisor.
Good selection of products at a great price. Ordered a full size bed. Only downfall is the delivery is taking a long time right now
The Persian manager was excellent a triple A with her transaction with me Arnold Barnette she is the best sales person for Ashley for Ashley on Venice Blvd from customer me thanks.
Great experience They priced match an item I wanted and were very accommodating
Very good 👌
I really had a great experience at this location of Ashely Homestore. The customer service provided to me was very great. I will continue on shopping from Ashley Homestore for the future!
Got a good deal on a set of wall art. Did not notice much savings on other things, but store was clean with good and diverse decor displays.
Go see Gabriela. She's very helpful.
COVID or not. The lack of communication, and utter lies the company shares is intolerable. It&'s been 2 full months since I purchased a couch in the store and I still don&'t have it. Set up a delivery time only to be told there was a technical issue and it&'s delayed again. I&'ve called and written in and only been ignored. Unacceptable. Please shop somewhere else.
Terrible buying experience. It’s been 2 months and I have yet to receive all my furniture. To make matters worse, they’ve scheduled 4 deliveries in the last 2 months and either canceled the day of or just didn’t show up. Will never buy from here again.
This place is unlawful, unprofessional, and quite honestly it&'s baffling to even write this review. The sales associate who never even properly greeted us or displayed any COVID-19 precautionary safety measures, right off the bat asked if we had an appointment. With a recent home purchase, I wanted to look at a similar bed frame I had seen from a different Ashley&'s location. At the prior location we were greeted kindly and our temperature were taken while everyone in store was wearing a mask. This Venice location did not meet those same standards. She demanded that I give her my name and phone number before I can enter the store. I asked why, and she said the store was only taking appointments and that we were not allowed to enter the store. So taken back, I had to repeat what she had just told me and she confirmed with, yes appointments only. WOW. This is a public low key, not even a high end European furniture store. You guys are an American furniture chain store and what the sales associate just displayed is pure discrimination. I know you guys all live off by commission, but don&'t be shady and discriminating because a customer does not want to fork over their personal information. The manager, Fahimeh Heravi, needs to properly train her staff or, better yet be reprimanded for her poor act of leadership for not even bothering to follow up with me after leaving my name and number. The other sales associate who refused to give up her associates name because she &"legally&" couldn&'t just goes to show how unethical these people are. I can&'t have your name, yet you demand for my name and number? I&'m an Asian American and I was discriminated against here.
I don't even want to waste any more time with Ashley, they are the WORST! All I can say is I will never go there again! RUN!
Excellent customer service and professional services!!!
DO NOT SHOP HERE. Unbelievably bad customer service. I have been trying to cancel an order for three days. I purchased the item online, so I have to cancel online (stupid policy) but NO ONE WILL ANSWER THE PHONE or text or Facebook message. I have also left multiple messages on voicemail and despite assurances from the recorded message, no one has called me back.
STAY AWAY from this place. Costumer service is horrible. have to make 3 service calls and still they did not fix my furniture. It was defective as indicated by their service tech. They will not fix it or return it. ASK about their return policy. They do not have any return policy.
STAY AWAY from this place. They would not fix, return or exchange the defective furniture they sold me. They do not have return policy and costumer service is HORRIBLE
Great shopping experience and nice prices. I did have an issue with an item that was shipped separately so I had to spend more time to reship back and now awaiting a new one.
Great couches! My wife loves them.. And delivery was just 3 days! Delivery guys were great,quick, professional. I will keep buying Ashley furniture form now on! Thanks guys!!
My mom and I came here searching for a bed and Fatima was extremely kind and intuitive in knowing we wanted some space to explore, yet was there when we needed to ask questions and chat. Very sweet, helpful sales rep. We had a question and wanted to speak to the manager but the manager got mad at Fatima (in front of us) for not taking care to answer our question and spoke very rudely with us (curt intonation, unwillingness to help, impatient) - so we just walked out of the store and left because we decided it was better to buy our mattress from another location where we would receive better customer service. We ended up going with a location in DT Los Angeles. Only really writing this post because we were worried that the manager would blame Fatima for the loss of the sale and she was literally the sweetest.
Ashley customer service reps are the best. Very polite and professional.
I bought a coach and paid the tax and delivery fee already. I have been trying to get in touch with a live person about the status of my order and it&'s impossible!! I left voicemail and emailed as well. I went in Twitter as well. No response!!! Terrible customer service and I don&'t even have my couch yet!!
Good service safe place to go shopping
Overall, in my West Los Angeles store it's been a very good experience. We'll see once the sofas have been delivered🤞
Stay away from Ashley HomeStore, especially this location on Venice Boulevard in LA. First, Ashley furniture is not built to last so if you do make the mistake of buying anything from Ashley, make sure to get the warranty because inevitably it will fall apart or wear out quickly. Second, READ THE SMALL PRINT: THEY ACCEPT NO RETURNS. Once you bought it, it's yours. What company doesn't stand behind their product and want to make their customers happy? Third, beware of lying salespeople. This location on Venice Boulevard in LA has folks who flat out lie to your face. Background: I went to buy a replacement bar stool for one that I bought from Ashley a little over a year ago. The soldering on the metal foot bar recently snapped and the bar is now slightly separated from the rest of the stool. I am only 190 pounds and the only person to use this particular bar stool in our home. I have been working from home due to COVID-19 since March and using this bar stool as my "home office" chair in conjunction with my dining room table. I am not rough with furniture and did nothing out of the ordinary with this chair other than sit in it to do work. Last week, i heard a slight cracking sound as i stepped onto the bar to get into the chair. Now the bar is clearly separated from the chair and appears as though one more step and it will snap off. Of course, i instantly regretted not buying Ashley's warranty, but who thinks a metal bar stool is going to break in less than five years? So, i go back to Ashley to buy a replacement and the salesman tells me that i can only buy bar stools in pairs. I asked him if he was sure, and he said, "Well, you could buy one but you couldn't have it delivered and you would have to drive all the way to Riverside to pick it up." I told him i would be willing to pay for shipping and he that shipping is not an option for single chair purchases. Seriously? Well, given that i didn't want to drive 100 miles to get a chair and didn't want to have only one working bar stool, I relented and purchased two. When i got home i went on the Ashley site and discovered that i could, in fact, order only one AND GET FREE SHIPPING! The cherry on top was that the price online was LOWER than what they charged my in the store! Long story short, i cancelled my in-store order (drama with this as well so i had to resort to disputing the charge via my credit card company) and then bought the one bar stool on the Ashley web site. Stay away from Ashley furniture in general and away from the Venice location in particular.
As soon as I walk in someone is at the door Greeting you. Monica Battisti helped me out. She’s so sweet and so kind. I went in there to just look at some options for my bedroom I ended up purchasing the most beautiful dresser for my bedroom. She’s amazing and her customer service is spectacular.
This is the most despicable customer service I have ever experienced. Do not waste your time buying here I wish I could give zero stars
Unfortunately, the assistance I got was not satisfying. I love Ashley's and have gotten a bed mattress, a bedroom set and 2 living room sets so was quite dissapointed in the level of commitment to help my husband and I. Felt like a number and not a customer. Because it was an online purchase and not a commission deal we were not helped.
Shame on you @AshleyHomeStore @AshleyHomeHelp for selling defective sofas. Worst of all, not returning calls, zero customer service. Can't get a hold of a manager. Will never never shop here.
This location is RACIST. My African American mother was just kicked out of the store because she didn&'t have an appointment, while white people were allowed to walk around without an appointment??
Employee Even kuykedall mislead me when I bought a sectional couch here it got delivered a few days later with a missing part of the “love seat” couch. I returned the next day to find out he didn’t “charge me for that item” but during our conversation it was clear that that item was included. While confronting him his tone of voice and body language was very off putting. I have a very bad taste about Ashley’s furniture. I was put in a situation to spend more money because they don’t accept returns and without the extra part of the couch it doesn’t work for my home. Although they discounted the item I was missing I feel it wasn’t enough and I’m not a happy customer.
Employee Even kuykedall mislead me when buying a sectional couch. It comes in a few pieces so it wasn&'t very clear on which piece was which when looking at the receipt. During our conversation it was clear what I had purchased. Long story short a couple days the later the couch shows up without the &"love seat&" portion. I return to the store the following day to see what the mistake was and Even was rude when I confronted him with his body language and tone of voice. Very off putting and unprofessional. I mentioned he should have a manager deal with this as he doesn&'t know how to have critical conversations with customers. They don&'t allow you to return couches once delivered so I put in a situation where I had to buy the other piece and I have a horrible taste about this place now. They played me! Although the furniture is nice and I&'m happy about that I got played! Be careful!
This is the absolute worst place I have ever been. All of the employees just lie about the promotions to get the deal and you come back later to redeem your "gift card" only to be told that the employee was lying. Just a mess. Don't go here. Ashley's is the worst company ever, and none of the items are worth it. DONT SHOP HERE
Yesterday, I walked into Ashley’s Furniture looking for a bed. I walked in and employees were very nice and helpful. I was pleasantly happy with the service and how employees respected their distance and were wearing masks. I ended up purchasing a vet comfy pillow top mattress.
This place is horrible. I thought they were nice but they delivered a sectional that was the wrong way from the picture, and than I had to pay another delivery fee to get the right one. What&'s worse is they told me my protection plan will literally cover everything but when I went to file a claim it covered absolutely nothing. Don&'t go here they are overpriced and they lie to get you to pay more. I wish I would&'ve went somewhere else. GBS insurance on furniture sucks. They apparently spot clean and cover the frame of sofas nothing else. Rip off.
Almost everything we bought from your store is of poor quality. The bed and couch and rug and table. Etc. it's all breaking down. The couch and the bed are the worst things for a human back. We had decent backs until we bought these from you. We spent A LOT of money at your store for crap!
Possibly the worst customer care I&'ve ever experienced from ALL companies.Calling customer service means getting bounced around between different departments where everyone has no idea what&'s going on. Extremely hard to contact and long wait times, very little confirmation emails of the sort.AVOID AT ALL COSTS.This was my first and very last time shopping at Ashley&'s furniture.
Finally an Ashley's Home Store on the westside of LA!!! If you're looking for the latest furniture trends or classics at a great price, then this is the place to go. Nice people here and so helpful and patient. We ended up furnishing our entire house with them!
Very pleasant and helpful
Spent $4k on furniture then wouldn't let me exchange my box spring the same day it was delivered. I was sold the incorrect box spring and when asked to simply exchange for the right one, the ONLY solution they gave me was to charge me another $100. What a rip off and horrible experience. Joke of a company. Horrible customer service. Incompetent employees. You've been warned.
Great customer service!!!!!!! Evan was awesome!!! Got me a great deal!
This is the worst store to make your furniture purchase!DO NOT BUY AT ASHLEYS FURNITURE AT ALL!!,my wife and I bought everything from here before getting married which was about 3 years ago .we spent almost 7,000$ because we also payed for insurance.point is now that we need the insurance to replace our mattress because it has holes everywhere,it turns out they can’t . NEVER NEVER BUYING ANYTHING HERE.
It had very beautiful furniture and the Guy received us with open arms. You have a Variety to choose from, but the prices was not what i was looking for.
I have bought several mattresses. I have also bought couches and living room sets. The first guarantee they offer is great. After the first year, you are on your own. The insurrance company that they refer is worthless specially guardsman. Their products are more expensive than other store. We received 300 dollars for buying tempurpedic mattresses. Since then. We cannot use them due to restrictions. The restrictions were never discussed when we were shopping the mattresses
My experience with the store this time was frustrating and uncomfortable for me. I was stopping by the store to look at king Tempur-pedic mattresses. I told the sales lady I was looking for a king tempur-pedic I said that I would be paying with cash can they offer me any discounts and she spoke with manager and they offered me free delivery and because there was a sale and there was a $300 value that could be used for assessories . In the end after she wrote me up they would remove the delivery charge and that was it. By the time I got home she realized she had made a mistake on the price as she had put in a Queen mattress. So it was going to be $700 more I didn’t think that was fair as that was her fault I was clear I needed a king mattress. I decided to cancel the order however by the next day I had still had not received a refund so I went in as the manager appeared to be giving me the run around I explained that I thought this appeared to be a bait and switch. Against my better judgment but because i had many purchases from Ashley’s I went ahead and paid the difference. When the set came the box spring was not tempur-pedic and was a 9inch box spring and set up to high besides not fitting my sleigh bed frame, so I had to return it I sent photos and they agreed. I spoke with another sales person there lot let them know I asked for tempur-pedic not another brand the sales person said they are the same however that was not what I wanted eventually after 2 set of box springs I requested a tempur-pedic foundation which I paid for in full. This purchase was a nightmare.
Melyssa was GREAT. Very helpful and super nice and got me in an out the store within 15 minutes. I bought a mattress, pillows and a mattress cover :)
The location in Venice Crossroads is excellent - Fredy (?) the manager was super helpful and friendly both of my visits, and Melyssa was a fantastic salesperson - very accommodating and the perfect combination of patient and informative. If you are deciding between ordering sight unseen online, or getting something delivered by someone sketchy from a *big* store, do yourself a favor and go with Ashley. Often they will offer great deals you hadn’t considered, you feel valued, and you can be confident in your choice and delivery. Great job everyone!!
We got great service with Eddie and Frankie. They both took their time to explain the products to us and go through each item. We decided on a sectional and a queen bedroom set and paid a great price. Thanks again guys!
Beyond brilliant customer service from Melyssa! She was very knowledgeable and attentive hence helped me pick out the perfect sofa based on my needs. Extremely satisfied with the product and delivery. Would highly recommend.
This review only to the one sale employee that went Above and beyond trickster customer service running her mouth of bait and switch. Came back the next day to make a purchase base on what the employee sales person stated. Verbal agreement and I was happy to the terms of mattress purchase. Tonight only to find out she lied. Price difference is a couple hundreds off. Unfortunately didn't buy following 2nd day at Ashley furniture. I wouldn't be mad at the employee if she was honest from the beginning. Sales career is brutal a revolving door where ppl come n go, living off commission. Thank you MELISSA. I believe that's her name ruining Ashley furniture experience. Manager cool tho, honest n apologize for the mistake. Every review here about Ashley furniture true.
Melyssa was amazing, she was supportive and knowledgeable yet didn't create a high pressure environment. Her patience and understanding during my hours long decision process is much appreciated. Her salesmanship alone, fostered a welcoming buying experience.
The sales people are very friendly and attentive to the needs of the customer. In a world where the customer is practically ignored I love it when businesses focus on great customer service. They have this 40" screen on which one can browse through inventory of different styles and colors of furniture. That is extremely nice feature for the customer, especially since I am used to shopping on my cell. Furniture purchases are always a big deal because of the amount of money spent at one time, knowing I'm getting a good deal and being given excellent service makes parting with my hard earned dollars much easier.
Nice
Melyssa was very helpful and knowledgeable. She helped me locate the exact item I had found online and helped me with ordering and setting up my delivery.
As soon as we walked in we were welcomed and taken care of by the one and only Fatma. Throughout the process of changing our minds and discussing about what we would like in our home, Fatma was patient and understanding. Not only was Fatma amazing but the entire staff at Ashley's Furniture. If you are looking for some furniture and have a great time doing so go to the Ashley's furniture in Culver City you will not be disappointed.
Fatma is fantastic! She was so patient and kind to us and my toddler. I'm super indecisive but she just helped guide me to a great couch at an even better price!
Had an amazing experience shopping at Ashley’s . My girlfriend and I had been to 5 different furniture stores and none provided the level of service that Evan provided us with at Ashley’s. Extremely knowledgeable and friendly, never was pushy. He made us feel really comfortable and we ended up getting a great deal. Will definitely be recommending all my friends and family. Great job ! Store manager was also very welcoming, we’ll be back!
I recently bought my daughter's bedroom set there in Dec 2019 - I am am appalled at their customer service. They delivered her main drawer broken from the corner, and one of the drawers from the little night table is crooked. I let them know the day of delivery and they said a " tech " had to come out and inspect. Well the tech came out this weekend and told me they now have to attenpt to repair the broken item THEY broke and nor replace it with a new one. THIS IS SO FRUSTRATING, if i pay for a brenad new bedroom set i expect exactly that a brand new set, not a broken one they need to fix. ASHLEY FURNITURE is a rip off, super expensive deals and they don't deliver. Completely unacceptable and unfair. i shouldn't have to pay for a new item and receive a broken item.
Great place with amazing offers !!
Amazing product and amazing personnel. My couch and I will grow old together! I loved every minute of dealing with Ashley. Their customer service was amazing and shipping was prompt and professional!
I loved working with Monica. She was thorough and was knowledgeable about all the products. She also made sure we got things in time for our guests and we were happy with the deals we got too!
I've been shopping for a sofa sleeper sectional and found a great deal on one! Fatma helped me and I'm very pleased with how she worked to help me get a good deal. Can't wait for my sofa to arrive!
Tatiana and Fahima...Helped me All Day Long and Figured out how to Measure. VERY KIND AND HELPFUL PERSONAL
I recently I had the opportunity to go ASHLEY Home Store and was greeted by a young lady by the name of Melyssa, she’s the best!!! She gave me her undivided attention and I purchased a bedroom set and a dining room set. I would recommend this store for excellent customer service.
We had a great experience. Fatma was great! she was very friendly and nice She showed us around was able to work with our budget. Would definitely be coming back. Thank you Fatma for everything.
Melyssa from the Culver City Ashley’s store is truly an amazing employee. My mother and I keep coming back to this Ashley’s store because of the quality customer service she provides. She is very patient and helpful, and we are always so grateful for her help and expertise! Thank you Melyssa!
(Translated by Google) Good furniture, very clean, good variety, everything is fine, I just think that their deliveries are very expensive, too expensive to have what they buy delivered to your house (Original) Buenos muebles muy limpio buena variedad todo bien nada más pienso que sus entregas son muy caras demasiado caro el que te lleven lo que comprara a tu casa
My girlfriend and I just purchased the most amazing mattress and bed set from Edgar. He was extremely helpful, gave us space to make our decisions, and was not overly pushy. If you’re going to purchase any furniture, I’d recommend coming to this store and asking for Edgar Lopez.
Finally got a chance to check out Ashley’s furniture! I expected to just drop by and browse and ended up purchasing a couch! Their selection is great and Marquis provided excellent customer service! He was patient, informative, and ultimately helped lead me to the perfect couch. I’ll definitely be back!
Bought a couch do be delivered. Told them in store it would be a tight fit with my apartment entrance set up and left notes to package the couch in separate pieces. They said that would be possible. The couch arrived in one big giant package, pillows, cushions, and all. Who even moves a couch in a city filled with apartments with couch cushions and pillows attached during the moving process. I told them about my notes, they said this is the only way we will wrap and move a couch, making a large couch even larger. I could not unwrap the couch to move it without the wrapped pillows and cushions or else I'd have to accept the delivery no matter what. I still don't know if it would have fit without all the packaging. Anyway, that's not even the reason for the review. The truck driver got out and immediately starting taking pictures of our large archway and stairwell leading to my doorway in an attempt to avoid taking the couch off the truck. He said the couch wouldn't fit up the stairs. I said you're kidding me, I'll work with your partner and carry it up the stairs which i did no problem. The problem obviously being the driver was working against me from the start. He tried to tell his dispatch something that was possible was not possible and then continued in every which way to get my couch back on his truck without making an effort to work with me. It actually got even more out of hand after that in attempting to get Ashleys furniture movers to move my furniture. In the end i wasn't able to even reject my order for not fitting. As i was on the phone with his companies dispatch he snuck the couch back on the truck and drove away without saying another word to me. His name was Elias. It was extremely mind boggling that i got up to work with these furniture movers and it ended like that. Ashleys management should be ashamed and embarrassed for sending out a guy like that to represent their company.
The manager of this store is a con man and a bad actor. He refused to give us the deal for the holidays and lied to my face.
Marquis was great! He was patient with all of our questions and helping with getting us the best combination of furniture and accessories i at the best price. The store has a wide variety of options, we were specifically looking for a dining set that would fit well in our smaller space and at the same time go well with our living room. Between Marquis asking solid questions and providing him a description of our living room, we believe we got the perfect set.
Friendly staff, but subpar furniture (at least for the side/end tables we were looking at.)
when i first arrived i was approached but not necessarily helped or guided on furniture i should look at with consideration of my liking. i went in again a few days later and was assisted by Melyssa Rodriguez. she was extremely helpful throughout this process. she wasn’t pushy at all. she was very understanding of my budget. i told her what type of look i was looking for and that i had a small space. i ended up purchasing an entire living room and a dresser. by far the best purchase ever and im grateful i had the opportunity to experience it with someone such as Melyssa, who is knowledgeable and caring for clients needs. what more can you ask for go to melyssa! thanks again!!
I was in desire of new furniture , nevertheless came to Ashley's furniture Home store.I cant stress enough how inconvenient my purchase was.Not only was my furniture damaged when it arrived home , but the customer service was the worst.They weren't apologetic (how they should've been)nor were they answering any of my calls when I was just trying to do my part as a customer and report the damage furniture I received.You're better off going to Bob's Furniture store , better service and definitely more quality.
Worst company ever to buy anything from them .. clear advice stay away from Ashley if you appreciate and respect your self and value your time and money ... big liars and thieves
My first time visiting this store and I slowly walked around every aisle and display intently looking and touching various items. It took me approximately 10 minutes to walk through the entire store. I passed at least seven employees oh, six of which were not with any other customers, only to customers including myself in the entire store and not one employee acknowledged me, said hello, asked if they could help me or engaged me in any other way. Nice products. Nice store layout. Just no employee interaction at all. I left without buying anything.
Giggity
Britt was friendly and helpful in our visit to Ashley Furniture. She gave us space to look around without hovering or pushing, but was always available when we had questions.
(Translated by Google) Gino ... was very kind and very friendly ... I recommend them. The truth ... tell him to recommend them ... teach him the post ... and they will have a better purchase ... (Original) Gino..fue muy amable y muy amigable..se los recomiendo. La verdad..diganle q los recomende..enseñenle l post..y tendran una compra supeerr..
WORST Experience Ever! DONT Make Any Purchase in this Store! I honestly DONT have a star to give to this store.The manager Frankie and Michelle and another person at their reception were "VERY RUDE" and "UNPROFESSIONAL." I went to this "Ashley Furniture" in Venice and made a purchase for a "Dinning Set." It was set to be delivered to my place, so I took a "day -off" so that I can be there when they set-up and deliver. On the day of delivery, I was up and waiting. Then, I checked on my phone and "skipped" my apartment. I called and checked, they said that the "delivery came" to my apartment and "waited for 15 minutes. It was a TOTAL LIE because I was home and was eagerly waiting. I even answered their text, to follow up what time they were coming because I was waiting the whole time. I was furious that I called the "Ashley Furniture" in Venice. To my dismay, the reception said that they came and no one was home. So, the delivery cannot come back to go to my place. I had to re-schedule for delivery. I told the reception that if they cannot deliver that day, I will "cancel" the order. The reception said that I need to "go to the store physically" in order to cancel my order, I cannot do it over the phone. Also, when I called the store to talk to the manager, they put me on "HOLD" for a long period of time. They told me that when the manager is available, he will call me back. They DONT want to give the name of the manager, as well as the person that I was speaking to. This store, after you made a purchase, they DONT CARE about the customer. They DONT HAVE CUSTOMER SERVICE at all!! I have read at the purchase order that if I would like to "cancel" my order I can call the store. But since, they were telling me to go to the store to cancel ---- I did! And I was totally frustrated when I met the manager, finally, his name was Frankie. told me that they "cannot cancel" my order that day because my order is still in transit. So what is the purpose of the manager, if he cannot resolve issues, especially when they made me come physically to the store (even though I don't need too) and wasted my time. I asked Frankie, the manager, if he could "write down" on the business card that he will cancel the reservation. He said arrogantly that he will not write it down. He also said that he will not return the charge on my credit card on the "taxes and delivery charge." He said it is non-refundable. I had to inform him that I will contest the charge anyway because the "items were NOT delivered to me." I became so "very angry" with all of these "highly rude" and "highly unprofessional" behavior and treatment from the employees of this store. We demanded for them to "cancel" the reservation. The receptionists "Michelle" and other receptionist, were "shouting back" at me and my sister, ----very rude and arguing with us, and we are the customers!!! Then, the receptionists and the manager Frankie, even THREATENED to call "Security" on us. So ridiculous!!! The next day, I called and put on HOLD again for a long time. They finally cancelled my order and they have informed me that they will return the charge back to my credit card for the taxes and delivery. Even though, they have done these corrections, I still am VERY UPSET . They handled the situation VERY POORLY. The manager, as well as the employees need a lot of training on customer service and handling situations in the store. I will NEVER RECOMMEND this "Ashley Store" in Venice.I am appalled by such behavior and have a good mind to take my business somewhere else.
Very bab service and deluver too,
Brittawni was great to work with. She really took her time to understand what I was looking for, didn’t rush me into making a purchase, was friendly and personable and I could tell that she was in her role to bring happiness to her customers. I will say, and no fault to her, that her manager was quite aggressive with pushing customers into buying and I witnessed a conversation she had with Brittawni that almost caused me to walk away and NOT purchase. I would say she should be cognizant of having conversations such as that (not having every customer who decides to walk away speak to her first) in public, as they should be private conversations off the floor. Overall, very happy with Brittawni’s service and my new furniture. Thank you so much!
Sean, great service, helped us out a lot quick and easy. he helped us pick out the perfect sofa kit for our new home. Thank you Sean. see you next time
Sean at ashley furniture was very helpful. He helped us out to pick out the perfect sofa kit for our home. Definitely recommend coming here for all your home needs Thank you sean for spotting us
We went into Ashley HomeStore looking for a couch. The sales manager Fahima assisted us and she was absolutely amazing! She listened to what our needs and wants were. She knew information about each item and showed us a lot of great options. We chose a great couch and it was delivered to our house really fast.
The sale lady fatma give me excellent service.
Wow, what an AMAZING experience! The minute we walked in, the customer service was stellar. My girlfriend and I were helped right away, with an open mindset and no pressure. Fatma (store rep) was the BEST. Her patience and knowledge made the trip the most pleasant one could hope for when purchasing furniture. She truly looked out for us and helped us as much as she could, giving us an excellent bundle. Would highly recommend to anyone looking for any furniture for any room.
FAHIMA. Store Manager, great to work with. She makes Ashley's great again.
Wow. So all these negative reviews on Ashley on Venice Boulevard are correct. Do not listen to their black Friday 40% off all inventory BS. They mark up every product really high so when they give you the 40% off it's still higher than the regular price. I went into the store to compare a sectional online price to the store price. The store price was 2199 the online price was 1299 how come the same product is such a difference in price oh yeah that's right they mark up the price so they can give you the 40% off. I spoke with Fahima manager waste of time she was clueless in customer service and in the stores products. I laughed very hard on the inside when listening to her BS and lack of knowledge. Stay away from Ashley furniture if you like their products you can buy some of them on Amazon for cheaper and free shipment Like I did with the sectional that I wanted. AMAZON
I ordered my couch in the store over a month ago. It was set to be delivered 10/26/2019. The day of delivery, I waited passed the scheduled time slot only to have to call several numbers and find out the delivery was delayed until the 14th. Never received notification of 1st delay. It is now 11/15/2019, new delivery scheduled. AGAIN I had to call because they never provided time slot. When I called again I find out the delivery is delayed another week. I never received notification. They are saying the reason was that they never received confirmation. I have text messages to prove confirmation from both myself and Ashley Furniture confirming they received the confirmation. I also received a call, in which I ALSO confirmed delivery. I ALSO called the store 2 days prior to the scheduled delivery date to confirm everything was ok and they also told me yes and confirmed the delivery date. There is no real corporate number where I can get a real resolution. I have been going back and forth with this company to no resolve. I am fed up and disgusted with the way they do business. Now they are telling me they can not guarantee delivery because their system did not process my confirmation. So I have to suffer because they have a horrible processing system! They always want to offer a $50 credit as if I can purchase anything worth having for $50. They just want to get a sale and do not seem to care too much about customer satisfaction or retention. I would never suggest this company nor will I EVER EVER buy anything from them again.
Prices are Great and affordable. People if you just moving in and looking for great furniture. To all type but its depends on what your looking for and how would you like to see your self and asking this question. Was it worth it? Yes it was, to me well lets say i left with a big smile and proud i did the right move to shop here. But whom am i to say this, people need to check this store out. 🤓
Lots of options. Good sales people
My girlfriend and I just moved to Los Angeles and we needed a new couch at a good price. Though we've lived together for a while, this was our first big furniture purchase as most other things we bought secondhand. The staff at this Ashley HomeStore made the process so much easier than we could have imagined. They went above and beyond to make sure we got the couch we wanted at the price we wanted. Within three days of making our purchase, they had the couch delivered to our apartment. It was then set up within minutes with no damage to our floors or doorway (it's a huge couch). We had a guest sleeping soundly on it that very night. After having the couch for a little over a week we can safely say that we're very happy with it and our experience at Ashley HomeStore. We look forward to many game nights, movie nights and afternoon naps on our big comfy couch! Should we need to purchase furniture in the future, we know we'll go to this store. I wish I remembered the name of the woman and manager who helped us (Karine maybe? idk) but they were amazing!
Please read before you buy. Once they deliver there is NO REFUNDS. I having such a really bad experience bought over $3,000. 00 of furniture on September 24,2019 was deliver November 3,2019 a chest and a dresser were damaged I refuse at time of deliver I didn't even sign the delivery invoice. Now there sending a technician to repair my new items the ones that I bought new. The rest of furniture was left in boxes. I go to the store in Long Beach speak to Victor Villela the store manager didn't care can't return anything I'm stuck with furniture that is damaged I explain then I was told I had a three day grace period to return anything I didn't like he said no. Then he promised to send somebody to assemble the rest of the furniture on November 9,2019 nobody showed up or call. Call back trying to call him nothing Jade is now answering letting me know she's going to find out what happened. Long story short just don't buy I'm not the only one I myself should of read the reviews before I did any purchased.
I have been looking for a sectional and other furnishings for 2mths. I've been everywhere on and off line. I can't explain how professional and attention to detail there salesman named Evan was. From color to fabric and mindful of saving you money, he was. If you go to Ashely HomeStore ask for EVAN. You'll be So happy
Customer service here is awesome, large variety of furniture
Had two really great visits from Ashley. Purchased a box spring, dresser and couch and the sales people were so helpful. Both Melyssa and Fatma were helpful and patient as we decided on the perfect piece. They also are very generous when it comes to the price. I highly recommend for all your furniture needs.
Excellent customer service! Got my dream couch here :)
Great experience I had at Ashley Culver City. My sales assistant Monica is so polite, and extremely knowledgeable! Very important when buying furniture. She made the process easy and pointed us in all the right directions. She has a real knack for decorating. Also Fahimeh was fantastic in the process. Very pleasant and does an amazing job as well! Just a very good vibe at this store, and a no pressure environment. From Monica, Fahimeh, and all the way up to the Manager Frank who also is a total professional! The guys made it all so nice and easy and we are very happy with our purchase. We’ll be going back to finish up our home project!
The people are nice the furniture is just generic
My husband and I bought our entire living room set and bedroom set at this store. I was kinda hesitant at first due to some of the bad reviews but we had a great experience. Mellisa helped us out and she was awesome! Very knowledgeable so go see her! The delivery also went very smoothly. The delivery guys were very careful with our furniture and even took their shoes off when entering our bedroom without me ask.
Very welcoming environment. Very friendly salespeople. Especially Tomas; very patient and answered all of the questions my girlfriend had. He also gave us an awesome deal for a bed frame and dresser. Check this location and ask for Tomas
We were greeted by Noemi, who patiently allowed us to view what we were looking for while being there to answer all our questions.We spent close to 3 hours choosing all we wanted and she gave us detailed information on every item. She compiled our list and took it to manager for approval for discount. We were unable to close the dark on our first visit as we were awaiting closing on our home. She followed up with us on stimulus manner. Finally after closing we informed her we were coming but it was her day off. Noemi told us to see Fahimeh while she was on her way. On arrival we told Fahimeh we would wait till she got there. They both patiently reviewed our order n gave us the best deal they possible could. Great experience The delivery was in a timely manner and efficiently done. Thanks Noemi and Fahimeh for making our experience such a great and pleasureable one ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️🌟🌟🌟
Excellent service, super easy and convenient. Tons of selection. The sales staff, Sean in particular, were excellent - flexible and knowledgeable.
Store is a rip off, we bought 6 stools a few days ago and they were advertised pretty much the next day for 30 dollars less. Called to see if we could get a price match and they refuse. Very poor customer service.
Disappointing experience to say the least. I came in to the store and was greeted by about 8 sales persons. Everyone was overly helpful and too readily available to assist with any all purchases you need or do not need. Upon making the purchase and getting the delivery, I noticed the mattress had a very unpleasant odor making me nauseous - it was impossible to be in the same room where mattress was. I called customer support to complain about the mattress and got a scheduled technician visit about 8-10 days after from the day of the purchase. I couldn't use the bed, obviously. When technician came, he took photos, looked around for mold (??!!), did not find any. Another week went by, I couldn't use the mattress, I got a call from customer service saying since there was no mold, nothing was wrong with the mattress. So, then I was chasing a store manager over the phone for several days as the manager was never available and/or in the store when I called. Finally, on the weekend I went to the store to talk to the manager. I was told there are no returns, too much time had passed since I purchased the furniture. I explained that the mattress smelled, and overall the bed and the mattress that I paid about $600 for were not working, and the reason for why it took me so long to come back is because of their customer support taking too long to get back to me. They claim their prices are very low and that's why they offer no returns. Well, the prices are on the higher end, the quality of furniture is mediocre, to say the least, and customer service is disappointing. I would not recommend anyone shopping here considering how their business is run.
The salespeople are really nice and helpful when you come in to buy something but afterward - Forget It! Customer Service is not part of their vocabulary. I came into this Los Angeles Store on Venice Blvd on a Saturday afternoon to bring back an extra set of bedroom lamps that the company shipped to me, I guess by accident. I had purchased the lamps at another location that is much farther away and thought I could drop them back at an Ashley store closer to my home. WRONG! The manager would not accept the lamps, nor would she help me with my issue as she explained the Ashley Home Stores are franchises and they do not take returns, nor work with other store's inventory. Frankly, I did not want money- I just want to get rid of the huge box of extra lamps. (Anyone want some nice lamps?) Note to the owner of this store -- if you want to maintain a loyal customer base who keeps coming back, get a new customer service manager, one who knows how to treat customers. Your manager was so curt and unhelpful that I will never step foot into the location at 8985 Venice Blvd in Los Angeles ever again. I will drive to a farther location and shop elsewhere.
I am on the Design Committee for our condo association. We were given a set budget to use to buy 18 artificial trees. Three of us went to Ashley HomeStore in Culver City and worked with Fahima and Gaby. They were kind, patient and helpful. Fahima worked within our budget, Gaby helped us pick out beautiful trees and everything went smoothly. It could not have been a better experience.
Blown away by the kindness, hospitality and patience. We were in the market of grabbing several pieces of furniture and a mattress. Ask for Sean James he is unforgettable and is incredible at customer service!!! He has a caring nature that is massively important as my boyfriend and I were debating over items. The service is a million reasons why I'd come back on top of the affordable prices! Wish I came here sooner. Thank you for hiring so well, won't want to shop anywhere else because of Sean :) I've never felt better furniture shopping and spending all my money, haha! We'll 1000% be back
Fatma was amazingly patient and very helpful. Explained the details of the discounts and delivery perfectly. Pleasure to work with her.
This has been one of the worst experiences. First the sale process: we picked a beautiful table we liked that came with 4 chairs. The sale person said we could add 2 more for a discounted rate, and we were so happy because I wanted more. When the manager came over to approve the discounts, turns out it wasn’t true. Then she told us we could request a delivery time which was great because we both work, and after 5 PM would have been perfect. So we bought the table (with just 4 chairs) and went on with our day. Now the delivery: first attempt, I get no calls about a time frame, or that they are on there way. I get a text at 1140 saying they are there and will wait 15 minutes. Luckily I work close by and ran over during lunch. The truck drivers claim they can’t get in to our loading dock ( which is huge) so they left and I had to reschedule to today with a smaller truck. Turns out the sales person was wrong and we could not request a time. Attempt #2, I’m tracking the delivery and it says they’re there. I call the customer service line and find out they’re 10 minutes away so I run home again. 15, 20, 25 minutes later. No truck, no table, and I have a meeting at work and have to leave. I call the customer service line again, and this time the girl is SO rude, and without even trying to help me reschedule says cal tomorrow and hang up. At this point, this isn’t worth the table, and I can find another one somewhere else.
We are happy to get beautiful furniture on a special discount we have been loyal customers for over 15 years
Bought my sofa a few weeks ago. Made sure they pulled out my old phone number before I left. Delivery was Sunday. Called Sunday at 8:00am to confirm as they didn't call or text. Girl CONFIRMED it was coming. Had old sofa removed and then they didn't show up. Called and they said They send a Text to my old phone number and I did not respond so they cancel delivery. I told him I called at 8 AM to confirm they said that was a mistake. So no couch delivery was supposed to be Wednesday. I called Tuesday night to confirm she said it would be between 12 and 4I worked 15 minutes away she said they would send a text. Got a call saying they were at my door. Once again they send a text to my old phone number. I said I'd be there in 15 minutes, sent my neighbor out to go sign for it so they can deliver. They didn't even wait to 15 minutes. Now they're telling me I have to wait till next Monday to get delivery. I'll never ever purchase anything from Ashley's again. I have no sofa and a dinner party Saturday.
Everyone there was super helpful, knowledgeable and gave me a great deal
This place was just okay. We didn't find what we were looking for and I felt it was super overpriced.
Nice sales guy, tried to help.
We were assisted by Edgar at Ashley’s Furniture in Culver City and he was a pleasure to be around. We have bought multiple items from this store and this was by far our easiest time being there. He was thoughtful, able to deduce the discounts quickly and best of all was patient with our decision making. We were able to get 4 items and when we go back, you can get we will be asking for Edgar. 5 Star Service
NO SERVICE. Two sales women were sitting by the "hostess stand" deap in a personal conversation. I waited for a few minutes, thinking they would stop and offer assistance. After a couple of minutes I gave up and started wandering through the store, sat on furniture, put the feet up, looked around, and was offered no assistance. I was in the store for more than 30 minutes, with no signs of a helpful salesperson, or offers of assistance. When I walked back to the front, the 2 female sales women were still sitting there and chatting with each other. It is too bad for them, I took my $1000+ budget for a leather couch to Wayfair.
This is a newer location for Ashley Furniture. Selection and styles that are available will suit almost any tastes. Drop by and talk to their knowledgeable sales staff.
I recently just ordered entirely new apartment furniture and love every single piece. I received the most amazing customer service from Sean who helped me chose every item (which took over 4 hours for me to decide) he was patient and understanding the entire time. From my amazing couch to my beautiful new bed set to my oh so amazing Cali king tempur-pedic mattress I couldn't be more happy!Might I add that I didn't know not one dimension of my apartment and Sean was still able to do the math and break down the numbers to figure out the bed size, couch size, and mattress size my apartment would be able to comfortably fit!I want to thank Sean and his sales manager Fahimeh for being so patient with me and allowing me to change not only my bed set color but also my couch color before everything was delivered! AND FOR EVERYTHING BEING IN MY BUDGET!Definitely will be coming back in for furniture in the future!!!
Very helpful yet not overbearing staff. They did not have the couch I saw on their website but helped me find another one with the same bones to judge how comfortable it may be. Matched the online price AND got quicker shipping!
It looks like I made the correct choice to buy my new bed and dining set. From my first visit I received not just good but EXCELLENT service. Thank you a million times, Fahima, for helping me make the right selections and your follow-up thru delivery of my items. The delivery men were amazing. . . . . . . . . everything was seamless. . . . Just the way I like things. Again, Fahima. . . . . . you're the best. Will see you soon. -:)
Great service nice people
Great staff and they are very patient with you. Called them over the phone to ask them questions after my purchase and they were still friendly. lolol
We were lucky enough to walk into Ashley Furniture during a sale. Melyssa greeted us immediately. We had some idea of what we wanted and she was patient enough to show us every option. After offering us enough info, she knew when to walk away and give us space to decide and talk amongst ourselves. We took the night to think about our decision and made an appointment to meet with Melyssa again the next day. Very excited about our purchase, happy with quality and service at Ashley Furniture.
Very good experience. Very helpful and was able to get everything that I wanted without a hassle. Would recommend to anyone getting some new furniture.
I should have known from the start to walk straight out of this place; but they had beautiful furniture with an unbeatable price tag....so I purchased. My original purchase was nothing but problematic. The saleswoman who was helping me was CLUELESS on what she was doing. And as opposed to helping ensure that I had all the appropriate pieces I needed....kept trying to up sell the mattress (to a $3000 mattress?!?) I was purchasing with my new bedroom set. I specially ask if I needed a box spring or support for the type of bed I was purchasing. She said no....come to find out; yes....luckily a manager caught that error before I walked out of the store that day..... Flash forward to deliver day....now to be clear I am moving and purchased an ENTIRE household worth of furniture.....living room set, dining room set AND an entire bedroom set with mattress. I also specially made the 8hr drive to ensure that I was available to sign for the furniture prior to my move it date. The third party delivery service that Ashley Furniture contracts with come to pick up my furniture for delivery...no headboard and only 1/2 the under-bed storage. The warehouse stated to the delivery person "nah she has the other parts already with her." Why would that even be a thought?!? I purchase EVERYTHING but a headboard and 1/2 the under bed storage. Nope.....turns out, the original sales person didn't order the COMPLETE bedroom set..... I call the home store and ask to speak to someone regarding this issue; the initial sales associate was very pleasant and spoke with a manager who verbally very quickly fixed the situation. HOWEVER, I was informed that the associate would call to confirm my requested redelivery date was available, I waited 3+hrs for a phone call, but was leaving the LA area so wanted to ensure the situation was rectified with some documentation (email, order ...) so I called back. The second sale associate JORDAN was the most rude, unhelpful sales associate I have spoken with. I am overall happy with my furniture from Ashley; but will NEVER make a purchase from this company in the future.
Worked with Melyssa, very friendly, showed me the best deals for what I described, was super patient and helpful
I had an exceptional shopping experience with Melyssa. She provided superior customer service, was very knowledgeable about the products and helped me decide on the pieces I needed based on how my space is configured. I can tell she genuinely cared about making sure everything I ordered would work for me. Thanks Melyssa!
Horrible customer service. I choose what I wanted in10 minutes and they took 1 hour for an invoice.
They keep like 2hours to provers an order and they call that items are discontinue and you have to go to store to get refund. Doesn’t make since
The management here SUCKS! Specifically Cammie! I bought a sofa and coffee table which was slated to be delivered on Saturday. I received texts and email the day before and on Saturday saying it was on its way but then received a call stating it wasn't available for another MONTH! I went into the store to speak with my salesperson who was fantastic and apologetic however Cammie refused to talk to me. I expect more from a store manager! Own up to the error and apologize, don't hide behind your sales person. I'm appalled by Cammies unprofessional behavior and will never recommend this store to anyone.
The product is decent. You get what you pay for. Don't expect everything delivered on time or even totally brand new. The staff is fairly incompetent. If you have an issue, good luck getting it resolved. You can see why big department stores are closing more often. They need better communication and to fully finish the customer experience. They're interested in making the sale but not completing it. Needless to say, I'm never shopping here again and wouldn't recommend it to anyone!
I was very happy to come tothis stote sales person was vey caring he stayed with me until i finished my prchase second day i met fatma and the slales manager fahimeh they made me feel more comfotable about my matress it was a gret expeidnce thank you
Josh was the dopest and I bought a sofa sleeper 10 seconds after he showed it. Cool Dude he deserves all the money and good things.
Caution :if you're a woman and buying furniture came with in the time allowed at the last few minutes of the window, which is fine but when they went to build the furniture we noticed that my daughter's bed has a four in scratch in the front of the bed and several scratches on the side. My wife pointed out to the delivery guys and they tell her they have a guy that comes in and repaints the furniture and they don't have to bring it back. Then the master bed frame had huge dent in the headboard and the delivery team tells her that they will touch that up and you'll get used to the dent. She calls me and I tell her to refuse delivery and anything that's damage needs to go back . That's when things went south. The two delivery guys get really aggressive and hostile with her and tell her that if she doesn't agree to take all the furniture that they're taking everything back. This is going on in front of my 10-year-old daughter that they're telling her that she's not going to get her bedroom set. I cannot believe how rude they were and then their supervisor calls me and starts to try and bully me on the phone. She tell me that they're going to take everything back if I don't except The furniture.?I didn't except that and told them they can only remove what is damaged. I was stunned how hard they tried to bully my wife a. This is horrible and a deceptive business practice. The delivery team even went as far as to say that it all comes in like this as the guy who is his assistant nodded his head in agreement . After that I went to the store that I purchased the furniture from and they apologized and told me the new set will be coming in three weeks there's nothing they could do and we're sorry you have to sleep on the floor till then. They also offered to refund the delivery fee I have $110?...Big deal!!! The district manager is supposed to call me within 24 hours and I will post their response...I caution any woman to be very careful with dealing with Ashley furniture because they definitely treated my wife and daughters much differently then they treated me!!!and the two gentlemen were extremely rude to my wife anI caution any woman to be very careful with dealing with Ashley furniture because they Feel that they could clearly bully them because they were women!!!The company should be embarrassed in this day and age.
Sean was amazing! He helped my boyfriend and I get all the furniture we wanted. This place is awesome!
This place has shady sales practices. . . . make sure when Do you buy something you for sure want it because they're not going to take it back. NO RETURNS HERE. NEVER COMING BACK.
Purchased a very nice Bdrm set. Peter was very Helpful
Buyer beware! I bought items at their store, they delivered the items, I returned some items, then 3 months later Ashley Furniture calls me saying I owe them over $400. Patricia from Ashley's said if I do not pay, they will either send me to collections or show up at my house to get the items. I paid for everything at time of purchase! I was in the store several times after and they even refunded me money. I have spent hours on the phone trying to reach the Regional Manager, no response. I am in disbelief on the customer service, organization and scamming that this company is doing. I did NOT finance anything, I paid for it at the store in person and it took over 1 month for the items to get delivered. Why would ashley's deliver items is it wasn't paid for? Do not do business with Ashley's!! PLUS, they have dated furniture and it is not quality furniture either!
I was in and out
We had an okay experience in purchasing a sofa set with our sales person Joshua. He was very welcoming and understanding to what we were looking for in a sofa set. Towards the end when we were finalizing our paperwork, the desktop person " Jordan" was very hostile and rude. Jordan is the front desk person who deals with the financial part and also confirms your information for delivery. She had poor customer service and communication skills with us, co workers, and other customers. She even answered a PERSONAL PHONE CALL while we were going over the paperwork. We then spoke to Joshua our salesperson about our poor experience with Jordan. He felt bad in the way she treated us, so in exchange he offered us a $25 gift card. Joshua had asked the two front desk employees about the gift card, but we heard Jordan say with an attitude " yeah for what do you need the gift card for?" questioning Joshua a few steps away from us. At that point we were debating on canceling the order, but our sales person Joshua was the main reason why we went through with the purchase. We gladly did not accept the gift card, and will not be making any future purchases at this store. A piece advice for this store is to hire/train employees that are willing to help and communicate with customers, while also obtaining good customer service. They should hire more people like Joshua!
Excellent customer service. Very knowledgeable of products. Overall great experience.
Marquis at this location is super patient. He helped us look at a lot of different bed frames and waited for us to pick the right one. He hooked us up with a discount too!
Sofa was delivered damaged twice. The first recliner had a hole in it and the replacement has snagged leather. We had to keep the damaged furniture "no exchange will be offered after you sign for delivery". Needless to say less than a year later the motor broke leaving my elderly father stuck in it for a day. After several phone calls was told I had a refund credit waiting for me at the store. Guess what happened when I arrived at the store. That's right the credit was for someone else and I am still waiting for a replacement motor.
Melyssa was our go to person with finding our furniture for our new apartment. She made sure we knew the ins and outs of all the pieces and also broke down the pricing to a T. Very professional, will be back to purchase more pieces in the future.
Great service, great deals and quick and painless process. Highly recommend. Just waiting for delivery.
Excellent service. Quality furniture. Great prices. Easy finance. Manager and staff was great. I would definitely recommend this store to anyone. Will return.
First time I visited this store, I really like their furniture.
I just recently came to this location to purchase a couch. And my experience was truly horrific. One of the employees was helpful in making my purchase, but made a slight error in overcharging me for my order. Then when I confronted the manager about it. She belligerently told me to leave and refused to compensate my sediment refund fully. And went as far as telling me to cancel my order and refusing me service after already placing an order ? I was completely appalled by her lack of professionalism and rudeness towards me, as a paying customer. Soon after arguing with me, she went towards the back of the store and was on what seemed a personal phone call laughing and chattering, ignoring other long awaiting costumers. I suggest this store has better consideration in choosing a manger who at least cares about their paying customers.
Place is amazing and customer service was awesome! Desiree rocks!! She’s the best!!
The experience is pleasant in general. Melyssa helped us and she did a good job. The rest of the staff were just ignoring us when we got there. The items are all very nice and high quality. I’ll still come back for sure.
Buyers beware! This place is a total scam and rip off. What I purchased and what they delivered were totally different and did I also mention all scratched up? When I called the store and the customer service line nobody was able to help me and all they mentioned was that it was all sales final. I highly recommend purchasing furniture from Wayfare as they have so much better customer service. If I could give this place zero stars I would. Do not shop here at any cost! You will regret it.
My girlfriend and I came in looking for a new mattress and we were greeted by Melyssa. Immediately she was extremely attentive and helped us find the best option for us. She helped us finance a mattress within our budget and was very knowledgeable. She truly went above and beyond to make this experience super easy.
I ordered two side tables and the the marble top did not fit on the table stand. Instead the tension made one of the L-shaped corners supporting the top snap in half. The quality is extremely poor and I had to wait four weeks for the tables to arrive in the first place. These are going back to the shop!
Didn't enjoy my experience in here at all. Very high pressure salespeople who weren't really listening to what I was saying. We also overheard the salespeople being rude to each other. We will likely buy furniture from the Ashley brand, but not this store.
Carol was very helpful. So knowledgeable with great sense of humor and perfect attitude. Came in to get a kitchen dinning set and left with full complete furniture set for appartment. Thank you so much for being practical and so professional. Carol is the best)!
Josh was extremely nice with helping me choose a sofa that met my standards.
I had Melyssa help me today. She was so thorough and helpful through the selection process of a sectional couch, coffee table, rug and protection plan. She made the process very easy and made sure I got the best price possible for everything. I will definitely recommend her to others and if you visit the Ashley store near Culver City, find her and get a great deal!
My salesperson Carroll was excellent and went out of her way to make sure I was getting the best price on everything I wanted. I spent about 5 hours in the store and got everything I needed and more.
Customer service was wonderful. I would definitely recommend this location! I can’t wait for that delivery truck!!
Josh was very helpful and helped me find the perfect couch! He was great!
After looking online and seeing terrible reviews of couches that look great in pics but are hard on your butt I decided to stop by Ashley furniture to actually you know, sit on couches that exist. I was gonna be cute and find a couch and order it online but as it turns out Melissa gave me a deal that online companies couldn’t beat. With glove delivery and insurance included I got a price that was below what I found anywhere online. I would definitely go back for future furniture needs and leave the hex key furniture building to the rest of them. Thanks Melissa!
Melyssa was extremely helpful and answered all of my questions regarding purchasing a coffee table and sofa couch. Great customer service!
Amazing!!!
Melyssa Rodriguez is unbelievable good at what she does. I'm 100% happy with her exceptional customer service.
MELYSSA was so AMAZING . Very helpful and knowledgeable.
Melyssa was of great help! She took her time explaining everything to us and worked with us to fit everything we needed in our budget. Would highly recommend working with her!!
Mellysa was great!
MELYSSA was an absolute dream to work with. She it made it fun and helped with pricing to fit my budget and was very transparent with the process. Can’t wait for my furniture to be delivered. Thank you Melyssa and Ashely’s furniture in Culver City! -Steven
Great costumer service from Josh! I was in an out of there!
Melyssa was very helpful in answering my questions, finding solutions and working to make my shopping experience great!
Melyssa was super personable and knew immediately where to find the couch i was looking for.
Melyssa was great! Very informative and gave us the best deal! She was super chill and I highly recommend going to her for all your furniture needs!
Melyssa gave us great customer service ! She answered our questions with enthusiasm and knowledge . She was kept us feeling comfortable and not pressured at all to purchase . There was a miscommunication but they were able to reserve it with ease !
Even one star is a lot for this stupid company. I order a coach 3 month a go and I pay cash. On delivery date they sent a wrong coach after they keep me on home for all Sunday. When I asked them they said the couch that I order is discontinue. They ask me to find another one but they don't have any thing Mach. They first just take order and they Are simply say they don't have. After 3 month and ordering 3 different couch today I want to get refund but they refuse to pay back cash and they say they will send a check in 3 weeks. I hate this store and company please be careful with your choice. They are worse choice of my life. After they take order and get money they don't care anything.
Melyssa & Edgar weren’t pushy, they consulted and checked in with us. I am in sales and a business owner as well, so it was important that their customer service was friendly and not dismissive just because we weren’t buying straight away. We visited multiple times before the big purchase today. I hope they remember to add my complimentary faux white & gold hide, in the delivery!!! Cheers you two! I hope we can grow our professional relationship & I can come in for more pieces I/ we love!!
Melyssa was great at helping me with choosing just the right mattress for my bedroom, super attentive and knowledgeable about the different products 😊 Definitely will come back for any future home needs 😄
Melyssa is awesome!!! Excellent customer service, attentive but not pushy. Ask for her, she’ll take care of you!!!
Melyssa was very helpful and responsive. Thanks for making it a simple experience to get the TV stand I needed.
Melyssa Rodriquez was wonderful
I received GREAT customer service at The Ashley Homestore. I didn't know that there was such a large furniture store so close to me. I went in to browse and was stunned by the size and selection. I found exactly what I had been looking for (for a year!) and was given superb service. The manager went way above and beyond the call of duty. Honestly, I didn't know service like that existed anymore. When I need something for my home, I will always go to Ashley first from now on.
I received GREAT customer service at The Ashley Homestore. I didn't know that there was such a large furniture store so close to me. I went in to browse and was stunned by the size and selection. I found exactly what I had been looking for (for a year!) and was given superb service. The manager went way above and beyond the call of duty. Honestly, I didn't know service like that existed anymore. When I need something for my home, I will always go to Ashley first from now on.
Fahime has an excellent customer service she is so professional and patient I have been in a service industry for the past 35 years I have not seen someone like her and the way she handles her customers is amazing she is an asset to your company I am so glad I got to know her
Melyssa
This is the worst place with horrible customer service and even worse products
I went in to the store to get a living room set. I was greeted by Edgar, who spent the next 4 hours patiently answering all my questions, helping me pick and choose what I liked and checking online prices for me. He offered some great suggestions, and discounts, and was very accommodating to my needs. He kept my budget in mind and gave suggestions to modify according to the best available deals. He even requested his manager for additional discounts. To top it all, there was a clearance chair that was to be picked up by the customer and not eligible for delivery. I bought it, but it wouldn’t fit in my car, so he offered to drop it for me at no charge! I would definitely recommend him as a sales associate.
I was helped by Melissa at the store in Culver City C.A. Melissa was very professional and helped me get the best deal. She was very knowledgeable of her field. I felt comfortable shopping here as she made my experience a pleasant one. I will definitely be returning and recommending this place to other people. Ask for Melissa for a great sales associate. I was very impressed by this store 👍🏼👍🏼👍🏼
Melyssa was of great assistance to my husband and I. She truly helped us out in choosing a dining set. The experience was welcoming and impressive. I will definitely recommend shopping again.
I had the best experience at Ashley Furniture buying my new couch! Everyone was super helpful and friendly and I love my couch!
Lovely furniture, Melyssa was lovely too!
Melyssa was amazing at her assistance and very polite. Made me feel comfortable with my purchase and visit.
Melyssa was so friendly and helpful, my kitchen set is perfect!
Thank you Melyssa. She made my experience at Ashley the best and super easy. She was very helpful and I was able to leave Ashley satisfied. I would defiantly recommend her to friends and family.
Sean gave me an Excellent Customer Service ! , so good that I bought everything I needed plus great store financing ...highly recommended !
Melyssa is very smart, helpful, pleasant, courteous, patient and professional. She gave us plenty of time to think through our options without pressuring us. She was very knowledgeable and willing to go the extra mile to help us get everything we needed at a reasonable price. My family and I are happy with our purchases and thankful for her help.
If I could give them a zero stars I would. They have the absolute worse customer service, and disreputable delivery services. I treated myself to a new bedroom set during their Mother's Day sale. The day before the delivery, I was given a 4 hour delivery window. About 1. 5 hours BEFORE the delivery window, I received a text that Ashley's drivers would be at my house in 30 minutes. I immediately called to let them know I was not home, and would not be there until the agreed time. I was told they would skip my stop and send me another text when they were en route to me. I decide to make a quick grocery run, 10 minutes away, and as soon as I pull up in the parking lot, I get a phone call from Ashley that the drivers are in my driveway and would now be leaving since I was not home. What??? I objected that they should leave reschedule my delivery for a different day, and offered to turnaround and come back. The rep said he 'would see' if he could get the driver's to wait. I get home and the driver's are GONE! I immediately call the store and explained what happened. The receptionist said she would see if she call the dispatch and see if she could get them to go back. I received a call from the dispatch manager and she agreed to send the delivery guys back. When they arrive they ask me to sign a form, which they describe as an acknowledgement form that my home had no pre-existing damage (to the room where the furniture was being setup). He handed me his tablet which only displayed a signature line. I responded that I do not sign documents that I don't read first, and asked for a copy. I was then shown the form and discovered it was a waiver of my right to seek compensation should my home or the furniture being delivered get damaged during the delivery process (i. e. walls, floors, etc. ). I immediately let him know that I did not appreciate being lied to about what I was being asked to sign. I nonetheless signed the form as I simply wanted to receive the furniture and send them on their way. One of the items was a Tempurpedic bed Base. Once the bed was setup, I was asked to test it with the remote. As soon as the remote was handed to me I noticed that it didn't look like the one I demoed in the store, and it didn't have the same functionality (zero gravity; massage, etc. ). I was told to call the store and they delivery guys proceeded to leave. I immediately called the store as the driver's walked out the door. The store advised that once I accept delivery they will not exchange or replace any of the items. Luckily, as I was being told this, the driver rang my doorbell, explaining that he left his tools and needed to retrieve them. I instantly told them they would need to take the Tempurpedic Base back. That it was the wrong model. He became visibly upset and said he needed to check with his dispatch. As he called dispatch, I began speaking to an Ashley in-store sales rep (still on the phone), and explaining the missing functionality on the remote. He confirmed that the wrong item was delivered and that the driver's needed to take it back. I walked over to the delivery truck where the driver who had called dispatch was standing so he could speak with the store rep directly. The second driver was in the rear of the trailer arranging the remaining furniture on the truck. As the sales rep began explaining to the driver they needed to take back the Tempurpedic base, the one on the phone became argumentative, while the one in the trailer began cursing and kicking items around the truck. I was in shock! The store rep heard all of this and called the sales manager to the phone. The sales manager asked me to facetime with her, so she could see the base and remote. Once I showed her what I'd received, she immediately stated it was the wrong model and that the driver's needed to take it back. I again approached the driver's, this time with the sales manager on the phone, and they asked if she could speak spanish. When she said she did not, he suddenly agreed to take back the Tempurpedic base. The manager thanked them and hung up. They stumped back into my house, took the base, and left. I was speechless. I felt so disrespected and upset that I started to cry. I waited 10 minutes for the manager to call me back and offer an apology; clearly she had to no this experience was unacceptable. Guess what?. . . she didn't call back. I had to call the store and ask to speak with her! When she came to the phone she simply informed me that she would seek if she could get the correct base delivered later in the week, and credit me the delivery charge. I couldn't believe it. I told her not only was that an unsatisfactory response to what I had just been put through, that I was now thoroughly offended by her apathy and they could keep the base. I went to the store to demand a refund of the base and delivery fee, then went down the street to their competitor and spent my money there!
What an awesome experience. I invested a lot of time in my visit to this Ashley HomeStore and came out 100% satisfied with the perfect living room and bedroom furniture. Sean was incredible. Real, honest, down to earth, and continuously looking out for me. He was very helpful, patient, and friendly, and I trust I got a great deal. I left spending less than my budget, which is awesome, and the quality of the products was excellent. Can’t wait to get my stuff shipped!
Ripped off Shady my balance was down to 580 totally forgot about promotion ending I was going to pay off they add 1200 to my bill in interest then my auto payment from my bank got returned because the payment went up. Really they could not have sent a letter out after 3 years then treated me like crap when I called to discuss don't by from here I was ready to Make my last payment and they triple my bill and charge me a late payment because the auto payment was not set up to absorb the triple interest penalty I hate them
Great experience and customer service!!
Bad customer service, no communication between associates and management. False advertisement and misrepresenting their products.
Loved my experience. Me and my husband have to furnish a whole house and Josh helped us so much throughout the whole process. He never made me or my husband feel like they were just trying to sell as much as they could to get a sale, he helped us within our budget and our vision for our new home. Cami was also so helpful as well. I would definitely recommend a friend to this store. Everyone was so amazing and friendly.
Melyssa had great customer service! Was so nice from the moment we walked in she kindly approached us. Also continuously helped my sister decide on her picks!!! Awesome service.
Peter did a fantastic job of helping us get an sofa for our new apartment! He was extremely knowledgeable and patient! Thankyou!
First off our sales person didn't know a lot of information like the measurements of the furniture which was on the back of the sales label and then they called late the night before the scheduled morning delivery to tell us the mattress wasn't available from a place that claimed they were the manufacturer and then they called us in the morning after we woke up to be ready for the delivery that they couldn't come till 2:00 because the couch wasn't ready at Ashley/the manufacturer then they called to tell us they couldn't deliver it til between 5:00-6:00 pm. Once they got here with a pick up truck and the mattress they said wasn't available they couldn't fit the old mattress in the pickup so we still have the old mattress what an experience
I came into Ashley home store on Venice Blvd and was greeted by a warm smile on gentleman named Sean. I have to say this is the VERY FIRST time I’ve come into a furniture store and have felt so welcomed! I usually feel like cattle and am hurried to the register by the sales person but Sean changes my view today on furniture sales and he has found a long time customer in me. I will ALWAYS come back to this Ashley store as long as Sean is working there. Thank you so much for the superior service Sean! Sincerely a new happy customer 😌
Great pricing, sales associates are very helpful and courteous. Also if you're looking to get a great nights sleep checkout the tempur-pedic.
Bryant is my favorite employee there, so helpful
This is actually my first time at ashley’s Furniture and I was recommended by a friend who bought her entire bed set here. Melyssa was sooo helpful from the moment I entered the store. I told her what I wanted and she guided me throughout the entire process. I am very happy and I cannot wait to enjoy my new mattress !
Gabrielle was awesome! She was extremely friendly and provided us with excellent customer service!! Thank you.
My shopping experience at Ashley's furniture couldn't have gone any better, thanks to all the help received by Melyssa. She was very professional, knew her stuff and went above and beyond to help us. Thank you again!!
Very helpful staff who walked through all options in selecting a multi piece sectional couch including colors, pieces, shipping, finance, etc. Melyssa was exceptional and extremely professional and friendly and helped us easily navigate the purchase process. Will definitely be back!
Robbed That's how I feel Shipped a wrong couch. Tried refusing the delivery and called the store. The person on the phone told me to refuse delivery and the delivery drivers tell me I have to pay for delivery regardless because the sales guy screwed up and put the wrong sku on my receipt. Forced to accept delivery after being deceived or misinformed to by my sales person Evan Kuykedall regarding how they would handle the wrong couch delivery, I asked, I even double checked the sku when I asked that it was the power reclining model. So happy I didn't pick up their bs warranty. Note I am a local guide, these reviewers are fakes or one timers that are asked to review by the store so please take my word that these guys are SUPER SHADY! They have 3 stars on yelp since its a bit harder to fake reviews on it. edit: forgot to add that I was hung up on by the store when I called. SUPER MESSED UP!
RobbedThat's how I feelShipped a wrong couch. Tried refusing the delivery and called the store. The person on the phone told me to refuse delivery and the delivery drivers tell me I have to pay for delivery regardless because the sales guy screwed up and put the wrong sku on my receipt. I was hung up on by the store when I was arguing with the delivery guy SUPER MESSED UP! Forced to accept delivery after being lied to by Evan Kuykedall regarding how they would handle the wrong couch delivery, I asked, I even double checked that it was the power reclining model. HORRIBLE EXPERIENCE NEVER WILL SPEND ANOTHER DIME. I was planning to go to the store tomorrow and make a scene especially since I didn't sign anything just put in the box wrong delivery and the delivery guy gave no shits and left me with the wrong couch. WOW HORRIBLE
I went to the store on 5/25/19, looking for dresser for my daughters bedroom. Noemi Marrufo was the sales associate who helped me. She was very professional and provided excellent customer service. I also have to compliment her on her outfit...it was so cute!! I found a dresser that was not in the store but online. She was able to order the dresser for me and I got it for the online price!! I was very satisfied with my experience at the store and with the price I paid for the dresser.
My shopping experience here has been one of the best I've EVER had - I mean EVER!!STELLAR Sales rep Sean behaved like my personal concierge and has followed through EVERY DETAIL of purchase, delivery, return (per some furniture didn't fit the space) and re-selection. Service like this has been on the verge of extinction, but this ASHLEY Homestore rescues it from the brink! Other names that deserve a shout-out are Marquis, store manager Fahimeh, and Jordan. Every single employee I encountered was extremely friendly, in a "homey" comfortable and casual way, not a postured pressuring way which is all too often the case with so many sales businesses. This store has only been open a couple months and I can only hope that it sustains its remarkable commitment to customer service which will GUARANTEE a very bright future for this business... Also, btw, the furniture selection is versatile and fabulous! If you buy a tempurpedic (sp?)mattress with an adjustable platform, like I did, I swear it may extend your life expectancy!!!By all means, SHOP AT THIS STORE AND ASK FOR SEAN!
We had a great experience every since we stepped in the store . Melyssa R. helped us out with finding the right dresser at an affordable financed price .
I’m and my husband had an amazing time shopping at Ashley Home Store Culver City. Fátima and her team helped us to get our new awesome bedroom furniture and mattress with the best price. As they scheduled our delivery arrived on day and time. We recommend this place and will be back soon!
I so much not wanting to be this guy, but sadly the experience that I had can be described as nothing more than deplorable. To begin, I purchased the Ashley Porter bed from the Culver City location in February of this year. The reason I chose to buy the piece from Ashley and not Mathis Brothers, was because Ashley was willing to match the price which was a nearly $300 savings over what they listed their own product for. After receiving the furniture, i noticed that the curves of the headboard, and a spot on the footboard were damaged - something not observed upon delivery. Admittedly concerned, I contacted the store immediately and showed them pictures of the damage. Fahima, the store sales manager, offered to arrange for a technician to come and see if the issues could be fixed. Seeing as this would be an amenable solution, I agreed. Three weeks went by. Not a peep from neither Fahima nor a representative from Ashley. I had to spend 45 minutes on the phone with a representative from the Northridge store, who arranged for a technician visit, but could not do an exchange - that had to be arranged from the store of purchase. I then contacted Fahima, who was understanding and was able to cancel the technician visit, and arrange an exchange. That was in April. Because of my hectic schedule, I let Fahima know that i had a specific window of time that i would be available to receive delivery - It needed to be on a Saturday, and it needed to be a Morning Appointment. We settled on April 20 for the delivery, and she had noted that in the delivery instructions that this was to be a morning delivery, and if the morning was not available, please reschedule. Somehow that information never made it to the distribution center. I have been told that there is no one within the Ashley Corporation that can make the delivery change, and that I will have to settle for ever delivery time their random algorithm will assign to me. When I called and spoke with a supposed supervisor in their so-called Customer Service Center in Wisconsin, their response was that I lived too far away from the distribution center to make any accommodation. Seriously? How is that supposed to be a customer problem? How does that person keep their job with that kind of response to a customer, when the error is not on the part of the customer, but the company? I then tried to get some resolution from the store manager, Kimi, who was just as inept as the Wisconsin representative. Again... How she manages to keep a job as a customer service or manager in any capacity is beyond my comprehension. Unwilling to address the issue to a reasonable satisfaction, she offered zero help in my situation. Sadly, I only got some traction once i charged back the furniture to my bank. But again Ashley, up to their no-good tricks, thought that they could just show up at my door with no notice, to perform the exchange. Again, epic fail. When they did this, I let them know that was unacceptable, and I had not received any notice that they were coming to perform the exchange, and that we would need to reschedule. This conversation was held directly with what I would assume was a distribution or warehouse supervisor. They informed me that they would have the store contact me to reschedule. About two days later, a message was left saying that the delivery had been scheduled for this weekend. When I called the store to confirm that the appointment was for the morning, they stated that it was indeed intact for that afternoon. I told the representative (who was new) that since this was not a morning appointment, as per my previous instruction, they would need to cancel the appointment. The new representative said that because he was just an RSA, he would have someone call me back. That call never happened. I get a call while I am away from their distribution representatives that they will only wait fifteen minutes before leaving. I called them back and told them that the delivery was to be canceled, as per my instruction given the day prior. The representative, Ana, stated that they would instruct the driver and then have someone reschedule. You would think that would be the end, but (and I couldn't make up this kind of incompetence) they came back and tried to make delivery, and again they were refused, as they had been informed prior that the delivery was to be cancelled. Ashley's excuse was that they never were informed of the change in delivery, which is ironic because 1) they were told the day before, 2) how else would I have their number 3) the driver previously stated that they were leaving. In summation, you would think that a company as large as Ashley, and purports to be Lean Six Sigma Certified in all its processes would be able to resolve their issues quickly and without this much frustration on the part of the customer, but clearly they cannot. Once I get this resolved I won't buy a stick of Ashley Furniture ever.
Very nice , professional evening shopping for furniture! Employees were all super friendly , helpful accommodating. No one was pushy or made us feel pressured !
Great service, ask for Peter R.
Melyssa provided exceptional service in ensuring that I selected the correct mattress and spring box for my sleeping comfort and needs. She shared her knowledge and explained the difference between one mattress and the other; while ensuring that my shopping experience was consistent and smooth throughout.
Desiree was awesome..
I had a wonderful experience at Ashley Homestore today. Evan greeted me and my daughter when we came in the store. He said if we needed help just ask for him and we did. He was great. I didn't feel rushed. I didn't buy anything but I will be back. Good prices and nice furniture. The other staff I came in contact with was very friendly. Great job to the staff and especially Evan.
Marquis was awesome! The store was super busy and they had just gotten a new system. He handled every customer inquiry with care and patience and helped me process my whole order. Lovely experience.
The staff at Ashley has been wonderful to work with!
Melyssa Rodriguez at the culver city store was fantastic!
Inside a great experience at the store. Daniel the sales associate was knowledgeable and very helpful. He directed me in the right direction, answered my questions and then gave me time to think about what I wanted to do without pressuring me. He arranged for delivery very quickly and I was in and out of the store in under an hour. Bought an entire living room and dining set.
AMAZING DEALS! UNBELIEVABLE! Staff was amazing. Marquis, Fahimeh, and Brian stayed past closing to help me!
Great experience shopping with Peter and Faheema.
I am only giving them one star, because I have to give a star to review! Do NOT buy anything from this company. If I had read the reviews prior to my purchase, I would never have bought the dresser. We bought a dresser and it was delivered and the drawers most of the drawers didn't work. . . I told the delivery guy and he gave some excuses and one, my favorite "they are baby proofed. Are you kidding me? I told him to take the dresser back and he got dispatch on the phone who convinced me that they would have a repair man come to fix it or they will send a new one. Well, they never showed up. I couldn't get the manager on the phone nor corporate. When we finally got the manager on the phone, he was rude and disrespectful beyond belief and wouldn't do anything to help us - like give us a new dresser. I then called my VISA company to fraud them. BOTTOM LINE: Everyone at Ashley furniture lies and the customer is always wrong. After months of calling the store, corporate, the manager and keeping a very detailed log of all communication, VISA finally sided with me. The happiest day was when they came to pick up the piece of junk dresser. Do yourself a favor, do NOT shop at AF, and definitely NOT the Culver City store. (Prior to the dresser, I had bought a couple lamps from AF and everyday I looked at them it made me sick, so I sold them in a garage sale. ) WORST CUSTOMER SERVICE EVER!!!!
Excellent customer service..
I have always had the best experience at Ashley furniture. Each of the sales associates is extremely kind and will do their very best to get you the best (and lowest) possible price. I Have to give a special shout out to Peter, a new sales associate who stuck with me for a full hour while I picked out furniture I wanted and also to the store manager, Fahima who gave me THE BEST PRICE ever. She honestly cares so much about the customer and will work with you to make sure you get everything in order. Also, Ashley furniture really does have the cutest pieces- I bought my couch, coffee table and entertain,net center from here and my apartment is ADORABLE now. Thanks team!
Was looking for a new living room set, and was told by a friend to go to Ashley Furniture in Culver City. A sales rep named Peter greeted me when I walked in, and helped me find the perfect sofa and loveseat. He listened to what I wanted, was honest, and didn’t waste any time. Peter made the process quick and easy, and I was out the door in less than 30 minutes. I couldn’t be happier with him and Ashley Furniture.
We were shopping for a dining table set and a new mattress. One of there employees greeted us and told us about the deals. She was initially helpful but once I presented her with our price point and how we saw other mattresses on sale online for $200-$300 she proceeded to become extremely aggressive and insulted us for our budget and let us know that if we wanted a "cheap mattress" then to " be ready for back problems. " She could've easily walked us to the other end of the floor room and been open to the idea of meeting us near our price point but instead decided to be pushy and condescending. I basically stopped talking to her and left to do our own exploration of the mattresses and we actually found a good ones between $499-$599. We are still looking but ultimately we would've been willing to buy at a higher price point if she not been such a jerk to us. I definitely did not want to giver her the sale. Will take a look around and aim to come in and work with another sales person if we don't like what we see elsewhere.
Fantastic experience all around.
I have to say that this was probably one of the best shopping experiences I have had in awhile !!!! I knew exactly what I wanted; I wasn't bombarded by a hundred sales people trying to sell me something; it was amazing. My initial sales person was Priscilla who knew her business and was a delight to deal with. I believe the Managers name was Fatima; who took over from there. . . . . . . . . . . seamlessly. Jordan in the finance department put the rest together. Matter of fact; every employee that I came in contact with was just wonderful. A smile goes a long way. Very friendly and helpful staff. I initially was going to one of your competitors; Living Spaces since, I have a friend that works there. When I came to Ashley Home Store ( my first time here) I was so happy that I was in the area and stopped. I will continue to get any furnishings or accessories at this location going forward. I will spread the word. . . . . . . Again, Thank you for making this a delightful experience. -:)
Very helpful
What a wonderful Honest Customer Service Representatives! Quality products, Thank you, Gabriela and Marquez (NY) for your Amazing experiences you made me to buy the best full house sofas.GOD BLESS YOU!!!
Can't say anything about the furniture, but the delivery service they used broke ceiling panels in the elevator in the building and then gave the manager attitude about it, saying they were "old. " (they were new as of 6 months ago)
I had a pleasant experience at this location. Staff was great specially Somayeh. She was very helpful in searching for the right furniture and mattress of my need. She is also so fun and professional that made my shopping experience a success. Thank you Somayeh
We had such a wonderful experience at Ashley Homestore! As soon as we walked into the door, Melyssa was so welcoming and such a pleasure to talk to! Her patience and knowledge was exactly what we needed and she helped us find a great quality reclining chair at a steal price! From this experience with Melissa we will come back here again for more furniture!!
Their customer service is top notch and exceptional, Somayeh and Fahimeh were both very helpful in assisting me make the best choice and also got me very good deals on the furnitures I wanted.....didnt really expect to get the discounts I got.....couldn't have asked for a better way to wrap up my evening!!!
The product is great. But delivery 👎👎, it was delivered 8 days after its delivery date.
I went to Ashley’s today and left with a sectional and entertainment center and I couldn’t be happier ! The best part of this whole experience was Melylssa!! She could not have been more kind and patient! She’s amazing !!! I wouldn’t let any one else help me !
Just a warning:Something's fishy in this place. Greeted and assigned a rep who quoted 90% off rugs and an additional 30% off the "Manager's Special." Fantastic! Chose a sofa sectional and a rug. Went home and thought things over....for like an hour. I want that sectional!! Went back to the store only to be requoted the "Manager's Special" for the sectional - sans 30% discount. And, "Oops. Only the rugs on the floor (the ones being walked on) are 90% off. But my manager will give you like 50% off of the one you chose." WTAF? Needless to say, nothing offered was granted and I walked out extremely pissed the F off. I'm sure it's not the associate's fault. Either the store has trained her to lasciviously bait customers, or fellow associates got away with the same "deals" she quoted me either earlier that day, or sometime during the promo. Perhaps the reps are poorly trained, or perhaps Ashley Furniture is a crooked establishment. I'm thinking the latter. It feels like a seedy Rent-A-Center trying to rip off poor folks and those they judge to have credit troubles. Except they messed with the wrong one cuzI ain't the one. They can Kiss my cash. You've been warned. (BTW, I've never seen so many scathing reviews without one reply from the company. Unheard of. They clearly don't give AF. Just sayin.)
Michelle B was very patient, warm, friendly and gave great customer service.
I have to say that this is the worst experience my daughter has ever had at retail. The service was terrible and the only thing worse was that she was bullied by the sales person and finance manager and belittled. We have complained about the harassment behavior to the BBB and have requested a full out apology. I would never shop there and def. will never ask my daughter to go to such a place. The furniture is what you would expect for cheap furniture - what you need to avoid are obnoxious people who have no business being in the public eye. Stay away!!
Stopped by to physically view a few items I wanted to purchase online, as soon as I entered the store Melyssa R. greeted me and helped me with all my questions. I enjoyed how she showed me around and we went through the options for my purchase. I truly appreciated that she priced matched the items to the current listed online price without me asking and how helpful and friendly she was setting up all the minor details for my purchase and delivery. I look forward to my items being delivered and stopping by this location for anything else needed.
GO SOMEWHERE ELSE! I have never experienced such blatant sexism, disrespect, and incompetence than I did in this store. They messed up the shipping dates on my items, tried to over charge me, and then when I called them out for the errors and asked to see a manager, the sales man had the nerve to say "do you want to call your father to come help you handle this?" And then when I stood there staring said "let's go sit down I wouldn't want to cause a scene. " Even now, 6 weeks after, they're still being difficult and uncooperative, despite the issues being caused by them. Not only is it impossible to get a hold of a manager, but it's impossible to get in touch with corporate either. Save yourself the time and money and go somewhere else.
I had a wonderful experience at Ashley Homestore! The 2 biggest reasons were Fahimeh Florentina! They provided excellent customer service. Florentina was able to answer all my questions. She was patient with me as I took forever to make up my mind. She helped me figure out what my options were, made wonderful suggestions, and left no stone unturned in making sure I had exactly what I wanted. Fahimeh is a incredible manager and truly does all she can to help the customer get the best possible price. Most times when a manager says I'll do my best you don't feel like they mean it. Not with Fahimeh I truly felt I couldn't have gotten a better deal. If you're doing furniture shopping go to Ashley's home store and if you are going to Ashley's home store come to this location and ask for Florentina
Got a great deal on a sofa, Delivery was super fast.
Great experience!! Will be back again!!
Sean C. is THE best salesman at the Ashley in Culver City, he is extremely knowledgable, friendly and professional. If you're looking for a stress free furniture purchase, Sean is your guy! We were very pleased with his excellent customer service, thank you Sean!
I love coming to this Ashley location! The selection of floor models are great, a very good mixture of contemporary and traditional styles. Sean C. is THE best salesman at this Ashley in Culver City, he is extremely knowledgable, friendly and professional. If you're looking for a stress free furniture purchase process, Sean is your guy! We were very pleased with his excellent customer service, Thank you Sean!
Michelle B and Cammy helped my dad find the perfect furniture for his bedroom and living room! Michelle was so patient and wasn't pushy, which we extremely appreciated! My dad did his due diligence and checked out another furniture store after we went to Ashley- but he was going to get so much less for his money at the other furniture store so back to Ashley we went! We made sure Michelle B was able to help us again and one day later, with fresh eyes, we ended up going with a different couch set and she was so patient and helped us get an amazing price for all the furniture we got (queen size bed and mattress, dresser and a nightstand with 2 lamps; as well as a sofa, loveseat, recliner chair, area rug, coffee table, 2 side tables and 2 lamps!!). Such a good deal and now my dad's house looks complete, and he loves his new furniture!!! Thanks again Michelle and Cammy for helping my dad get new, great furniture!! We appreciate you!
Michelle B and Cammy helped my dad find the perfect furniture for his bedroom and living room! Michelle was so patient and wasn't pushy, which we extremely appreciated! My dad did his due diligence and checked out another furniture store after we went to Ashley- but he was going to get so much less for his money at the other furniture store so back to Ashley we went! We made sure Michelle B was able to help us again and one day later, with fresh eyes, we ended up going with a different couch set and she was so patient and helped us get an amazing price for all the furniture we got (queen size bed and mattress, dresser and a nightstand with 2 lamps; as well as a sofa, loveseat, recliner chair, area rug, coffee table, 2 side tables and 2 lamps!!). Such a good deal and now my dad's house looks complete, and he loves his new furniture!!! Thanks again Michelle and Cammy for helping my dad get new, great furniture!! We appreciate you!
Amazing experience I had at this Ashley furniture store located on Venice, starting off with the sales associate (Sean) who I had the pleasure of helping me out throughout the store. Very friendly, knows his knowledge of how to help out a customer. Not to mention the manager of the store (Fahimeh), wonderful women who did beyond of what she could to get me the beat deal possible. If your looking for a place to do a great investment on your furniture, don’t hesitate to visit this location and ask for Sean.
The staff is very helpful and friendly. We've bought a love seat and bed from here on two separate occasions. Both times we worked with Carol. She is super knowledgeable about all the furniture and very kind!
The store has lots of beautiful pieces. We went to get a sofa and left with so much more than we expected. Our rep Seandale (Sean) made it easy for us to continue through the store and didnt make us feel like we were a bother nor did he make us feel pressured when we didnt like something or changed our mind. He was so pleasant to work with we didnt notice that hours had gone by. At the end we received a nice discount because we were purchasing so much. I usually regret when i spend a lot of money, but, i am satisfied with all of my purchases, the furniture seems of good quality and has unique details so no regrets. I will see in the long run if the quality holds up.
This place has been a nightmare!!!!! It's been almost a month and they can't deliver a simple desk! When I purchased my desk, the salesperson told me to make sure that my desk matches the picture on the box when they deliver or else I wouldn't be able to return it. Sure enough when it came, the picture on the box was completely different so I didn't accept it. They tried to ship another one the following week and again it had a completely different picture on the box. At this point I was extremely frustrated because I had worked my schedule around these deliveries and they were both incorrect. After calling Ashley's customer service line numerous times they figured out that my desk was actually in the boxes but the picture just showed the main desk from that particular line. Why they can't just place the picture of the desk that is actually in the box I'll never understand. So they tried a third time. . . the desk was broken! Ugh!!!! I am now waiting for a fourth delivery that they said would be between 2:00 PM and 6:00PM and it is 5:45 PM with no desk in sight! Avoid this place!
I want to send a shout out to say thank you to our rep. Sean Cumming for the experience my and I had today @ Ashley’s furniture buying my bedroom set. Sean you it very easy to follow and the information on the history of products was phenomenal. I will definitely be back soon!
Do not buy Ashley product please. It just a trush within couple months
Gabriela rocked it. Didn’t pressure me at all with the purchase and was very transparent with my options considering some of my timeline limitations. Thanks Gabriela!
Everytime I have returned to this store it has been nothing but a great and pleasant time. My Salesman Sean was so helpful and polite and really attentive to my needs. I give this store a 5 star because the customer service is great. Even when there was a slight mishap they still took care of me and threw in a free box spring for my son's bed. Nothing but amazing, I prefer this Ashley's over any other store they definitely make you feel welcomed here.
Shawn was an amazing sales person; wonderful personality and patience. Most defiantly will be back!!
I have visited this store twice within the past week and their service is great! Sean was very helpful and assisted me in getting a new bed for my son :)
Melyssa was a great help from the time we walked through the door she had a smile that made us feel warm and appreciated instead of feeling uncomfortable by her presence and answering our questions
Great store, and great associates! Everyone who helped me had great advice, and all to help me get a even better deal.
Great store friendly service! Super friendly store with great employees. Everyone was very knowledgeable and greeted us with a smile and as soon as we walked in
Intended to just browse their bedroom sets but ended up purchasing both a bedroom set and tempurpedic mattress. Daniel Luna was the easiest sales associate ever to work with. He never pressured us one bit, was knowledgeable about all of their products and gave us no hassles when we wanted to switch comparable products in and out of the set we chose. They had a great selection, good quality furniture at many different price points and again, most importantly, no annoying pressure to buy! What convinced us were the many discounts they were able to offer us along with how nice Daniel was. Oh and they will haul your old mattress away too, when you buy a new one. Hopefully the delivery and furniture setup goes as smoothly as the purchasing did!
Desiree was so wonderful sales rep. She understands what the customer wants as far colors and what will be a good fit for the home. Will recommend to a friend. And will come back.
Icame into ashley for a sofa and a loveseat...thanks to my sales rep Melyssa i ended up coming out with a whole living room set and a new dining set too! Melyssa was so attentive and got me such a great deal! I definitely recommend this location if you are looking for a great deal. Thanks Melyssa and team.
One of the things i enjoyed most about this location was my awesome sales associate Melyssa!! She was very knowledgeable about her products and went out of her way to make sure i was taken care of. The manager cammy was very helpful too and very welcoming! Great location!!
I just had the most wonderful time with associates, Desiree and josh. They have a wonderful costumer service skills. Thank you very much for your help
Excellent customer service and upmost quality furniture!👌🏽
Excellent customer service and employees are honest with prices
I ordered dining table & dining sofa more than 6 weeks ago, I thought it's quite long time to delivery!!! BUT today they rescheduled 1 more month to delivery!!! What kind business it is. LOL
Usually I never leave reviews but I had such a great experience I had to share. I came in on Saturday and was helped out by Melyssa. She was very knowledgeable, and helpful. I had been shopping around a few stores and without a doubt she definitely gave me the best prices! Would definitely recommend. If you do happen to stop by make sure and ask for Melyssa! She was such a sweet heart definitely had a great experience.
I was at this location a few weeks ago to shop for furniture for my parents and my experience was fantastic! The employees were welcoming and courteous. I had the pleasure of being helped by a knowledgeable, enthusiastic and very fun young lady named Melyssa. She was very helpful and seemed to know what she was talking about when it came to what I was looking for. I will definitely be returning for future purchases for myself :)
Usually I never leave reviews but I had such a great experience I had to share. I came in on Saturday and was helped out by Melyssa. She was very knowledgeable, and helpful. I had been shopping around a few stores and without a doubt she definitely gave me the best prices! Would definitely recommend. If you do happen to stop by make sure and ask for Melyssa! She was such a sweet heart definitely had a great experience.
Great customer service!!!!! Very clean and organized. By far the best Ashley’s I’ve ever been too, thank you to the whole team for helping me!
This location is GREAT!! The sales associates were very welcoming and very knowledgeable about their products. The customer service rep leana was AMAZING too! One of the things I loved most about this location was the fact that the store managers Cammy & Fahimeh were so kind and were so involved with their sales associates, they made sure I got the best deal possible... I would HIGHLY RECOMMEND this location to anyone who needs great quality furniture and such an affordable price! GREAT JOB ASHLEY!
I visited this location looking for new furniture for my new apartment, and my only objective was to just look around and see their prices. However, with the help of their amazing customer service, specifically from the manger Cammy and sales manager Fahimeh, I ended up buying everything I needed for my apartment. They had a variety of selections and price ranges for different families, and I couldn't have been happier with my experience. I highly recommend this location for those looking for new furniture from their living room to their bedrooms, they have everything you could want.
My experience here was very welcoming made me feel very comfortable, was immediately greeted at the door eveytime I had a question there was always somone to there for me my sales person Melyssa is honestly so polite very well manered also she introduced me to the sales manager Fahimeh and was also very polite and explained to me eveything all my questions were answered finally they introduced me to cammy the store manager she finally closed the deal and they gave me the best deal all 3 worked with me very very well definitely be coming back for more stuff :)
Excellent Customer Service! Thorough Sales associates , great prices and great deals . Overall gtewt experience
The customer service in this store is fantastic! They have a great selection of furniture at great prices as well. The sales manager, namely Fahimeh, is so very helpful and nice. Amazing staff, amazing furniture, and overall amazing experience!
My experience here was very pleasant. My sales representative was pretty helpful as well to be honest. I knew what I wanted but her knowledge of the furniture actually helped me make a better choice for I needed for my home, specifically. I’ve shopped here a few times but this is my first time leaving a review lol. They deserved it.
Great customer service
We had a great experience here, especially with store rep, Sean. He was very helpful and was able to answer all of our questions. I would definitely recommend this store and ask for Sean when you arrive!
Me and my daughter came to look for some new furniture and when we came in we were welcomed and literally felt like home. Florentina helped us throughout the whole process and even helped us with choosing the accesories. Thank you so much for your help, we really appreciate. Cammy the manager was also very helpful throughout the process and gave us a great deal on our purchases. I definitely recommend anyone who is interested on looking for new furniture. Once again thank you so much.
Very nice store but beware of extra charges
I went in on 3/30 and they had a 40% off deal that made their prices more competitive. And you can haggle a bit which is nice. The salesman offered me a couch and delivery and a certain price, and when I told him I needed a day to think about it, he gave me his card and said the manager is only going to give me this deal if I buy it today. It just felt like a sleazy salesman trick that I did not appreciate. I was actually intending to come back and buy the couch the next day, but that move there at the end really turned me off to them.
Sold us two side tables with a matching coffee table. Did not deliver coffee table because they were out of stock, and now won't let us return the matching side tables because we didn't refuse the delivery. Lady on the phone was rude and unreasonable. Also the delivery people damaged the elevator and now we are getting charged by our building for the damage. Would never shop here again.
I had not so great experience here. We wanted to buy a couch. We mentioned the same to Rep Mr. Ruben. But he just said where are those things and just started following us. Neither he gave us some space for ourselves to either discuss nor he was helping us in anyway. All he did was just kept following us from behind as if he was a secret agent. Though we wanted to buy things which we liked, we were forced not to because the rep made us so uncomfortable. As a customer we have multiple choices, if the sales representative cannot do their job, it's a loss to them even though the shop has some very good stuff.
Thank you FLORENTINA!! She was so amazing and patient with us. She made sure we were 100% happy and showed us different options and gave us the best and lowest price possible!! Definitely ask for her when you go in i highly recommend her i will for sure go back!
Beautiful layout. It makes you want to buy something. So I did. Even if I'm buying a small item $50 check out takes over 20 minutes. I constantly asked how much longer as the employee had to check in with 2 managers and no one was around to help me or the guy trying to check me out. I wanted to leave after 15 minutes but stayed. Wal-Mart lines are faster.
I would like to thank Kion who was very helpful in finding a chair for my 89-year old friend. I made the mistake of purchasing a recliner for my friend over the internet. . . bad idea! So we were off to find a replacement. Kion was great. My friend gets around with a walker. To expedite the shopping process we pushed him around in a wheel chair that the store kept handy. Kion helped my friend get in and out of the wheel chair and in and out of chairs. After around five tries, we found the right chair. It was a relatively small purchase, but Kion treated us as if we were furnishing an entire house. Thanks again, Kion.
The customer service at this store couldn't be any worse. They were quick to take the money and deliver but when it was delivered broken getting them to schedule a technician has been a headache. I've been dealing with Jai(not sure the spelling) at the store on Venice. Of course they wouldn't be willing to accept a return. Needless to say. You get what you pay for. Never again will I shop with Ashley Furniture.
Was a great experience! Michael, Gail and Henry were very attentive and kind! Looking forward to using our new sofa! Thank you!!
This was our 3rd stop at a furniture store. We were greeted immediately by Kenia who was sitting at the hostess booth. She informed us of the store specials and asked what we were interested in. She the guided us to the sectional area and let us look around a bit. We knew what wanted and she was shocked that we ordered so fast. She even suggested that we look around a bit more. Well needless to say we really didn't need to and placed our order. Now the only thing that disappointed me was that we may have to have to wait til April to get our sectional. We went to another store earlier, were there for 30 mins and not until we were walking out did someone greet us. We Love Ashley and Kenia.
(Translated by Google) Very good (Original) Muy bueno
The worst customer service. The worst communication. Long wait times . . . bad everything
Mohan and Manager David were really Helpful and very good service
Pamela was terrific. Thank you so much! Fahima was also wonderful!!
We are extremely happy with our experience at Ashley. Our salesman, Sean, took all the time and care with our family that we needed. He made sure to remember all our names right off the bat, and took genuine interest in our lives as the sale progressed. He worked hard going back and forth with his manager to get us the best price possible, which was much appreciated. We would highly recommend Ashley Furniture, and specifically Sean, if you’re in the market for new furniture.
OUTSTANDING customer service and shopping experience! I highly recommend Seandale at the Culver City location. He listened and understood my budget, style and overall furniture needs, and lead me to selections that aligned perfectly with what I was looking for. Seandale has the perfect balance of Ashley’s knowledge and execution to make your shopping experience a pleasurable and successful one! I’ve walked in and out of other store locations in LA and Oregon, and was most pleased with this recent shopping trip! Thank you Culver City team for doing it right!
Buenos precios y regalo 🎁
The manager Fahida Is so kind and helpful person. She answered all my questions .she is so positive .She perfectly undestand a customer and looking for different choices of solution. Thank you
I had a great experience Ashen was very helpful.
Marquis was wonderful! So helpful and knowledgeable and just a delight! It was a wonderful experience!
Very Happy and satisfied with the service. Got a good deal on bed and sofa set. Will highly recommend. Ahsen and David were Very cordial, and helped us with good deal.
It was great experience shopping with Ahsen and David. Good deals with very friendly customer service.
Very helpful and friendly!! Highly recommend!!
Thank you JOSHUA TAURA for being patience, friendly and really really helpful.We went to look for a living room and a dinning table. JOSHUA helped us in everything, explained since the texture of the couches and the variety of the woods for the dinning table. He also explained the pricing really well. In the end, he was able to get us a good deal. Our whole family really liked him since he was extremely friendly throughout the process.
Terrible customer service Sales man always argues
This was my second purchase from the Ashley showroom @ McCarthy Ranch. David Key is the reason, he's very professional, has extensive knowledge of the items and manufacturers, plus he's just a great guy! He treats everyone like he's known you for years!!
Carrol was amazing! She helped us find the best options for our kids furniture and our bedroom furniture. Amazing customer service. Very patient and explained everything in a friendly and professional manner! Will definitely be coming back to this store.
Mohan was the best and the manager David was amazing!! They helped us so much!
I originally went into Ashley’s for a new bed frame not knowing I would walk out with not only the frame but a whole new bedroom set and a brand new tempur pedic mattress. My sales associate Melyssa showed me all the great benefits of having one, AND on top of that she even got me 50% off my bedroom furniture along with some gifts cards for my next purchase. The manager Abraham was also very helpful and patient with us. Overall a GREAT store! I would definitely recommend coming to this location.
No was very helpful and accommodating.
We went on a day to buy power reclining sofa and Dan was extremely patient and helpful in explaining us all the details and helped us find the right sofa we were looking for. Since we were purchasing the recliner sofa for the first time, he showed us all the features and helped us choose the best. We will visit soon for other furniture purchase.
Dan is a very nice guy over there and helped us in buying recliner sofa which met our expectations in all means.
Mohan is great professional sales associate I will buy from Him again Got the best Deal
Basil Saleh was very patient, knowledgeable, pleasant and the experience with him at Ashley was great.
Our salesman Michael Lou was easy to work with not pushy providing great customer service! Thank you!
Great customer service ! Very helpful and I got exactly what I wanted
Worst customer service ever. Workers are rude and are not informative of what your getting. I purchased a bed set and didn't revive my mattress upon delivery. I'm a former customer and I received a mattress on my last bed set order. The sales rep was trying to rush me out and printed my contract before I was done shopping. I still wanted to purchase 2 lamps. . Don't go here unless you want poor service and uniformed sales reps. On top of that I called to ask for the supervisor or manager to complain and they left me on hold for an hour. Overall poor management, uniformed sales reps, and very unprofessional. . . no wonder they have 3 stars. Soon they'll be at a 1 star the crappy customer service they provide. The deserve 0 stars
Mohan Sabani helped us find the best living room furniture. He explained patiently every detail about the furniture. If you are going into Ashley Milpitas, please ask for Mohan if you are looking to buy something perfect for your house. His manager David got us a good deal as well.
Truly enjoyed my experience at Ashley HomeStore!! Great selection of furniture and great prices. Fahimeh (manager)along with her staff Pamela and Somayeh were incredible and very helpful. Stop in and enjoy the selection of furniture. This is my second trip after furnishing my living room and now the bedroom.
Ashley's furniture sales defected mattresses and refuse to do anything about it because it has stains. I havent had my mattress for over a year and I wouldn't be complaining about it if it wasnt defected. avoid Ashley's furniture. greedy company
It was cool the sales representative wasn't very helpful though.
Mohan helped us pick excellent furniture, we keep coming back to this store!
Editing to update this store is NOT customer friendly. Was told I had 30 days to exchange large purchase item. When I went to do that Abraham went on vacation, then came back and said oh no we can only give you a small credit (1/8 of what I spent). Everyone was so unhelpful for an exchange but was super helpful when I was initially making a purchase. This place is highly unprofessional and I would NEVER recommend!!!! Check FB reviews before you purchase! We ALL have the same story, crooks!
Excellent service!
Great experience here. The staff was all very helpful and we got a great deal.
Hello Abraham and Ashley Furniture, I ordered my furniture on November 2nd and I am STILL waiting for you to deliver my table. Your crew has delivered 5 broken tables to my house and scheduled deliveries to just not show up. No one returns my calls. Abraham, are you back from vacation now I have over 10 recorded conversations with your team members. Where is my furniture ? This is stealing. I paid you for furniture that I still, after 3 months have not received. WHERE IS MY FURNITURE?? 10 days later still nothing . Where's my table?. I ordered this tabkevon November 2nd. It's January 21
Loved the service here! So accommodating and really go the extra mile to help out. Thank you!!
Do. Not. Buy. From. Here. I have been on a never ending journey since the week the store opened. I fell into the trap. The sales guy was really nice and gave me a phenomenal deal. He matched the online price and they had a 50% off everything in the store due to their opening weekend. However, the bed I purchased was damaged when they delivered it (and they damaged my wall) and when they shipped replacement parts they always arrived damaged. They refused to deliver the replacement parts (instead of shipping them) to ensure they didn't arrive damaged. When I went into the store to select a new piece of furniture the sales rep sold me a bed which was $400 higher in price versus the online price. The prices in this store are VERY inflated as they have sales which make you think you're getting a good deal but you're actually just paying regular price after the discount. The bed was also not the correct style I selected as he wasn't at all familiar with the product line. When I went in to ask the management to make it right, they refused. Now I'm back to dealing with the SC regional manager to make this right. Read the 1 star reviews. They are completely accurate. The sales team working there now is a completely different team than when I purchased my bed opening week. That alone tells you something.
Terrible customer service. Spurious 'premium' delivery service charge of $70 for a chair. Call them back asking 'where is the phone call about the delivery service' they said we had to wait for. Call never comes. Call them back and they tell you there is 'no such thing as premium delivery. ' Then they say no delivery has been scheduled. Then they offer us a $50 gift card for our inconvenience. We don't need a $50 gift card. We say take the $50 from the cost of the transaction. They refuse. We decide to cancel the entire transaction. They say that has to be done in person, which requires us to drive all the way back to the store. We wind up cancelling through the credit card dispute service. The salesperson, Somayeh, who was friendly if a bit hovery in the store, was argumentative, pushy, unhelpful and at times nasty when called to help, then when asked to cancel the transaction, said she couldn't do it!
Nice furniture
Hello Abraham and Ashley Furniture, I ordered my furniture on November 2nd and I am STILL waiting for you to deliver my table. Your crew has delivered 5 broken tables to my house and scheduled deliveries to just not show up. No one returns my calls. Abraham, are you back from vacation now? I have over 10 recorded conversations with your team members. Where is my furniture ? This is stealing. I paid you for furniture that I still, after 3 months have not received. WHERE IS MY FURNITURE??
Had a very bad experience. If you visit the store definitely avoid Florentina (nasty customer service)
I am so happy with Mandana and the quick and amazing service here! She made my shopping experience so lovely and gave me a huge discount on my couch 🛋️ Thank you! 🙏❤️
VERY DISAPPOINTED!!!! First time customer at Ashley HomeStore. I needed a new recliner because my little doggy ate the old one. The sales clerk helped me look around and when I couldn't find what I wanted we went online and found a recliner from their website. She promised me the lowest price possible for the item. Well. . I go home and went on their website to look at the recliner I just bought -- it was $100 cheaper! I was blatantly lied to. To make matters worse -- I called the next day to speak with a manager and she defended their lack of integrity. I could get a refund if I travelled an hour out of my way to their store to authorize it. I cancelled the order. Ashley not only lost a sale they lost a new customer. Shame.
Good furniture,Good Quality.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
