Ashley Store | Los Angeles, CA 90034

Julia megusro huena arension

I had an excellent experience at Ashley Furniture! The service was fast and efficient, and Charles was absolutely fantastic to work with. He was knowledgeable, friendly, and made the entire process seamless. I was thrilled to take advantage of their Black Friday Sale and scored a great deal on high-quality furniture. I highly recommend Ashley Furniture to anyone looking for great products and outstanding customer service. Thank you, Charles, for making this such a pleasant shopping experience!

Nice service and everything good

The staff was so very helpful!! The 1st time we went, Carol was very helpful and attentive to us. I went back a 2nd time w/ my son, we were approached by Connie & Zuli who were also very helpful. They answered any questions or concerns we had. Finally we decided on our purchase and went in to close the deal. We dealt with Scott who definitely helped us and was attentive to us too. We will definitely be back. Thank you for the great service we received from such a great team of people .

(Translated by Google) NO (Original) EZ

Met Scott upon arrival. I was looking for one sofa in particular but walked past a beautiful leather sectional (out or my budget) But between Scott and Nelson, they worked their magic which enabled me to sign off on a beautiful new addition to my home-which I am so excited about. Both staff members were efficient, friendly and put my wants first. That is so appreciated when it comes to sales. Thank you!

We are staying at an airbnb in West Hollywood as a result of my husband’s recent surgery. We were looking for a recliner to make him more comfortable during the recuperation period. We went to several furniture stores that were not able to help us find a recliner we could get same day. We were blessed with an amazing sales associate named Tatiana at Ashley. She was able to assist us and we found an amazing recliner that they can deliver same day. Tatiana was so friendly and helpful. We were in and out in less than an hour. Our experience was wonderful! Thank you Tatiana!

Great customer service

TOP NOTCH !!!! Make sure to see Nelson and Sultan for all your furniture needs...tell them STEVE SENT YOU for the best deal !!!

Amazing!!! Thank you to Zuly and Tati for helping me make the right decisions. Amazing customer service and knowledge.

Julia was an excellent sales person. She is bilingual which helped alot. Very courteous and helpful while giving us the chance to look around. Also gave us all the options for a better deal that met our needs. Thank u.

I am so happy I came here today. We came from very far. We had been looking for furniture all day and luckily we came here and met this guy name easy he was not only easy but he gave us exceptional service. He was patient kind and took his time to walk around with us for about 30 minutes. We are so blessed to have had him service so thank you Ez

Tim was patient, great help.

Excellent service by Julia

(Translated by Google) John Kim is the best. He was very accommodating, and a great personality. Very helpful and amazing. I wish everyone was like John. Thank you for everything you do to give him Employee of the Year. The best personality and the best worker. (Original) John Kim is the best. He was very accommodating, and a great personality. Very helpful and amazing. I wish everyone was like John 그에게 올해의 직원을 주기 위해 필요한 모든 것에 감사드립니다. 최고의 인성 최고의 일꾼.

Tim is an an exceptional employee and understands what customers want. My partner and I didn’t feel pressured yet were supported with information and assistance to bring home our new couch and stools. Thank you Ashley Venice team!!

Abir was extremely helpful! We came in with no expectation and little knowledge of what we were looking for but he was so patient and kind with my mom and me.

Julia was very professional

(Translated by Google) Julia I was very well taken care of by Julia, very kind (Original) Julia fui muy bien atendido por Julia muy amable

Tatiana helped us out with purchasing some additions to our current couch, previously bought at Ashley furniture! We worked with her and the manager to get to a comfortable price, with free delivery and protection plan. Very easy and helpful!!

Charles was amazing. He provided great service and was very knowledgeable.

(Translated by Google) Julia treated me excellently, she is a very good person. If you want to buy something, look for it, it is very good and helps very well. (Original) Julia me atendió excelente es muy buena persona Si gustan comprar algo busquen por ella muy buena y ayuda muy bien

So easy and convenient! Thanks, Charles!

(Translated by Google) NO (Original) EZ

Mr Kim was very helpful and kind. We purchase Sofas and was a good deal. Thank you!

(Translated by Google) NO (Original) EZ

Love the service here, very attentive and helpful in every step of the way :D

Abir was a fantastic help to get us the right furniture. He was very patient and knowledgeable. We highly recommend him!

John Kim was incredibly helpful. Excellent customer service, very patient & answered all our questions in a calm & professional manner. Thank you for your help!

(Translated by Google) NO (Original) EZ

Nelson and Scott…. Helped me finance my our Dream living Room Set… We’re soooo Happy. Thanks a Million🤩🇺🇸🙏

Julia Fuentes and Nelson Cruz were very friendly, professional, and pleasant to deal with. they spend a lot of time going over all items explaining everything and make sure that we are getting exactly what we need. I highly, highly recommend both of them.

Scott and Nelson were very attentive and helped us get the furniture we needed. Excellent and exceptional customer service.

It was great we are only in the area on weekends. Ashley staff has made sure to deliver on Saturdays on time. Thank You

Very happy with Julia’s customer service will come back and refer my friends to Ashley and with Julia

Outstanding Performance! The delivery staff was outstanding!

Julia was very attentive when providing customer service, very helpful. Love her service as well as the Manager Nelson♥️

Mandana helped us and she was awesome! Very knowledgeable and answered all of our questions. Helped us look at mattresses as well as couches. We ended up purchasing a couch, very happy with our experience.

Great experience. EZ was very helpful

Good expirence Good prices Good warranty

Extremely helpful, wonderful service. The staff got us straight to the point and made sure we had assistance every step of the way. We will definitely be returning to this Ashley store location! 10/10 stars p.s. We made it home with our couch intact :D

We were very pleased with our experience at Ashley Furniture Store. Our salesperson, Carol was wonderful. She was very knowledgeable about the furniture and various options . She really listened to us about what we were looking to purchase. We are very pleased with the service and quality of our purchase.

We worked with Julia and she made the process quick and easy. We got exactly what we wanted and asked for.

Love the comfort and design of the

It was fine

John Kim is amazing

Had the pleasure of working with Sales Consultant, Mandana, and her Sales Manager, Nelson, and I could not be happier with my experience. Looking forward to my new bedroom set and Tempur-Pedic mattress!

(Translated by Google) NO (Original) EZ

Great service!

John Kim was very helpful.

(Translated by Google) NO (Original) EZ

Tim Awesome help. Thank you! The service was accommodating and personal. See you next trip.

Excellent service

John Kim is Absolutely amazing!

Ordered a coffee table which turned out to be beautiful and very good quality. Looks more expensive than $$ I paid. There was a 3 week delay, but I was happy with the delivery service and set-up.

Abir Hossain helped me find exactly what I was looking for to furnish my new apartment, even though I came in unsure of what I wanted. When there was difficulty with finding a delivery time that could work, Abir went above and beyond in making sure we figured something out. The customer service he provided was excellent as I truly felt like he was providing a service and not pressuring me to buy anything above my budget. I would definitely come to this Ashley again.

Good service, and loveseat was very sturdy.

(Translated by Google) no (Original) Ez

Order too 3 month to deliver

Manda is an excellent salesperson and pleased to have her. We would be back and recommending her to friends.

(Translated by Google) Julia, very good service, I recommend that you come and buy very good specials. (Original) Julia muy buen servicio les recomiendo q vengan a comprar muy buenas speciales

Mandana and Connie were great!

Once again the greatest customer service experience. Mr John Kim, was wonderful, very helpful and patient. The best furniture in the west coast.

(Translated by Google) Julia very good salesperson (Original) Julia muy buena vendedora

Julia the sales associate was super friendly and great customer service. Also the manager Connie was very friendly. Both were smiling and friendly

John Kim. Nice person.

Today I visited Ashley’s Furniture on. Venice Blvd in Culver City and it was such a great experience. The staff there were fantastic and super helpful . John Kim has helped me selecting my furniture list and he walked me through various options and allowed me to select the best quality furniture that fit was my taste . I totally recommend this store and highly recommend John Kim.

Had a pleasant shopping experience today. John was great and very helpful !

John Kim was very nice. Great service!! Thank you

(Translated by Google) NO (Original) EZ

John Kim was quick, kind and knowledgeable. Got me exactly what I wanted.

John kin have a good jop..

(Translated by Google) NO (Original) EZ

(Translated by Google) no (Original) Ez

My experience at Ashley was painless and pleasant. Scott was extremely helpful and listened to my needs to help me pick out exactly what I wanted. So happy with my new couch, bedroom set, and dining room set. Thanks Ashley Furniture and Scott!

Julia Excellent serviceVery professionalI give her 10 Stars

I had the BEST experience looking for well built, stylish and reasonably priced furniture. The customer service is outstanding – particularly Sultan and Connie.

I just experienced great customer service from Mr John Kim. Very kind and patient person.

Wonderful experience purchasing our new couch here at Ashley Store. John Kim was a huge help. Very courteous and attentive in what we were looking for. A+! Thank you, John.

Julia was really helpful and kind!

John Kim just helped me purchase my second couch ever after I made the horrible decision of buying my current SUPER uncomfortable first one last year. As someone who also works in sales, John is a true-born salesman and I felt through the entire vetting process he was making sure I was picking the proper couch for my needs rather than the most expensive one. Super excited to have it delivered next week, thank you John!

Good service even though we arrived almost at the closing time.

Suly and Nelson were tremendous, We had the best of times, and we will definitely recommend this store to anyone looking to beautify their home.

Nelson & Julia were amazing!! They helped me find the perfect couch for my living room :)

Julia was very helpful and guided us to the purchase we needed. Thank you Julia!

John. Excellent!! Thank you John

Julia was really helpful and attentive. She helps us to choose our dining table and she was advising about furniture and decoration. Thanks Julia for your help. Looking forward to work with you in the future

Mandana

I had a wonderful experience with Julia. She really took the time to talk me through my decision and was super patient even when I was being indecisive. Overall great experience and she was evev able to change the delivery date to a more convenient date. Super appreciated. Thanks Julia!!

EZ is the man. Very helpful, knowledgeable and patient. Strongly recommend the place

John Kim was a very helpful and patient person!

Scott was great with helping me to select my new twin bunk beds I almost did not purchase the bunk bed. I stopped at the front desk customer service and a gentleman told me there wasn’t any twin beds on display in this store. I went to the bedroom display and was greeted by Scott Thank you

John Kim provided excellent service at the furniture store. He was patient, knowledgeable, and went above and beyond to help me find exactly what I needed. His attention to detail made the whole experience smooth and enjoyable. Highly recommend!

Purchased a beautiful sofa here, John is very nice and helpful, really appreciate! Happy experience!

Great Help

(Translated by Google) Julia I liked how she treated us very kindly. (Original) Julia me gustó como nos atendió muy amable

(Translated by Google) Julia I liked how she treated us (Original) Julia me gustó como nos atendió

Mandana did great job in helping me to select my bedroom furniture. She was professional and very courteous. Unlike other people in Ashly she did not followed me but gave me space after introducing herself , and I appreciate that.

(Translated by Google) Julia very excellent service Very good attention (Original) Julia muy excelente servicio Muy buena atención

Thanks for all the help Scott! Love our new table and dresser!

John Kim was very helpful in finding the right furniture, looking forward to setting up my new space. Thanks!

Sultan was very professional and helpful.highly recommended.

John Kim was very helpful and patient. Excellent customer service.

Mandana was an amazing corporate and explain everything and was very detailed and give us an amazing feeling to come back and purchase

Julia was very helpful with finding everything I needed. She was great!!

Excellent service. John Kim helped us with all options and made it easy

One of the easiest purchases I’ve made, thanks to Zuleima. Answered all my questions, really appreciate her customer service.

Great customer service from Zulema made it very easy with my purchase.

EZ was very straightforward and helpful from the moment I walked inside Ashley Homestore. I was provided with all the comparisons of mattresses and he also showed me other options based on my preferences for bed frame and color. I walked out with my purchase and delivery date confirmed. Highly recommend checking out all the offerings here!

I used to absolutely love the store. Their furniture is absolutely beautiful amazing. I bought two dressers Online which I will never ever do again first Of all, I wanted to buy my furniture from Ashley for my new place because in the past, I went into the store and got my couches bed frames everything from Ashley so I needed two dressers at the time. So I went online and found two dressers before I moved, I had them delivered to my address that I was currently at they came in boxes no big deal. I was planning on putting them together after I moved. so then I moved to my new place and I decided to put them together one dresser one together loved it amazing. It’s a beautiful piece the second dresser I almost had completed. The only problem is the screws that go to the dresser drawers (that hold the drawers in) didn’t come with it, which was really surprising. so I called Ashley and since I bought them online, I couldn’t go into the store to get the parts so then I called the number that they gave me and let me tell u I have been through so much crap with them first they told me that since I moved my warranty was no longer valid and they went ahead and said that they could send me the parts, but they’d have to send it to my old address, which wasn’t a big deal because my old roommate lives there problem is they were never sent. The person on the phone told me they give me a tracking number order whatever they emailed it to me, but it was never shipped. I have called them so many times I just need to know what kind of screws they are what size they are, but I can’t get anywhere with them and since they already supposedly sent me my parts, they refused to send them again…… so now my dresser drawers are sitting all over my room with my clothes in it on the floor, so I spent $300 on a dresser that I can’t even use.. Going into the store I recommend but don’t ever buy anything off-line because once you move they’re not gonna help you fix it if something goes wrong with it there’s no warranty.

Tim was absolutely great. He gave me plentiful information and helped me in building to a decision on what type of bed would be good for me. Friendly and personable, I would absolutely love to have him work with me again.

John Kim was our sales associate and was very helpful and explained all options to us.

SCOTT is fantastic. He drew me into the store with his pleasant customer service in helping me with my purchase from the VENICE store . I live near the HAWTHORNE store and sales rep JENNIFER SUCKED , sorry to say Scott had all the information that I needed to make me feel comfortable going back into a ASHLEY store . I will never go back there . Jennifer's manager stepped over my phone call to the store .

Scott was very knowledgeable , helpful and also fun to work with. Thank you for helping us with our new mattress and armoire.

(Translated by Google) Julia was very cooperative with the attention and helped us with everything, she will solve any question for you. (Original) Julia fue muy coordial con la atencion y nos ayudo en todo, cualquier pregunta te la resuelve

Scott was great and helped us with browsing for a dining table. Staff were very knowledgeable and helpful!

Julia was very helpful and kind, immediately showing us excellent service and helped us find the couch we wanted.

Julia was amazing and so helpful! 😍

Tim was great! Helped pick the right couch and worked with us on pricing.

Good experience here! Tim helped me to find the stuffs i like appreciate it :))

Julia, sales person and Nelson, manager are absolutely fabulous!!!

Ask for Julia. She is super helpful and we had a wonderful experience. She’s the best!

Julia was great and very helpful with choosing a couch!

Tim, was so helpful and patient. Thank you so much

Amazing customer service! Scott was my salesman. He was very informative about the furniture and store policies. Thanks Scott

Quick and efficient

(Translated by Google) Scott very good service, and friendly. (Original) Scott muy bien servicio, y amable.

Mandana P was very helpful and patient with us. She really spend the time to make sure we find what we looking for.

Great service! John Kim was excellent and got us a great deal for a set.

John Kim helped me a lot with kindness, professionalism and sincerely. Thanks John~^^

Scott was very generous with his time and have us very clear explanations of the products and pricing. It was a pleasure found business here.

Charles was very helpful and provided excellent service.

John was very helpful! Made my purchase very quick and hassle free!!

Julia helped me find a great living room set for my new apartment!

John Kim was kind and patient during the whole process. He walked us through, providing examples and different options to elevate our experience. He was very attentive and focused on getting all our questions answered in a timely manner. Headed out with a new purchase. ☺️

Scott was phenomenal and helped us buy our couch for our first home together. We are so excited!

Thank you Carol!

John Kim was the best!

Nelson Cruz was wonderful. It was really a pleasure working with him and Tatiana

Thank you Scott your the best!

John Kim was the best sales person today and helped me with what I was looking for today.

Great and easy shopping experience! Julia was amazing!

Julia was incredible!

I recently purchased a three-piece recliner from Ashley Furniture, and I couldn't be happier with my experience. Scott Goldner was incredibly helpful, guiding me through the selection process with patience and expertise. The recliner is not only stylish, but it's also incredibly comfortable and well-made. The reclining feature works smoothly, making it perfect for relaxation after a long day. Overall, I highly recommend both the furniture and Scott’s excellent service!

Tim was super helpful in helping me order my mattress! Very patient and informative (:

(Translated by Google) Mrs. Julia took great care of us and was very kind. We recommend her at this furniture store, Ashley gave us good prices. (Original) La señora Julia nos atendió muy bien fue muy amable. La recomendamos en esta muebleria ashley nos dio buenos precios.

(Translated by Google) Thanks to Mrs. Julia who assisted us wonderfully in the purchase of some furniture, you are super happy, I recommend her, thank you (Original) Gracias a la señora Julia que nos atendió de maravilla en la compra de unos muebles estás super contentos se la recomiendo gracia

Carol is the best ! She has helped me so much and made my purchases enjoyable. I always come back for her !

(Translated by Google) Julia, thank you very much for your attention. I was very pleased. God bless you. (Original) Julia muchas gracias por su atención quedé muy complacida que Dios la bendiga

Incredible helper. Was assisted by Mandana and she was very informative and helpful throughout the whole experience.

Charles was great! He explained the difference dining tables and sofas they have at the store. The story has many options, overall a great place.

Mandana was super friendly and helpful finding my girlfriend and I a new sofa for our apartment. She walked us through the whole process step by step and was clear and honest. Thank you, Mandana!

John did a great job helping us find furniture.

I had a positive experience with Carroll. My wife and I were looking for furniture when we moved to LA and she really helped us. She never pushed us to make a purchase. In fact she told us to go check out other competitors to make sure we were making the best decision. We made 2 more visits and on the third visit we purchased some furniture. Her honesty and her focus on customer needs is what made us decide to go with Ashley Furniture.

We loved our experience with Carol! She was so patient and supportive of our shopping time! We bought a dresser and she made sure we loved it and she also gave us a great package! We will definitely come back!!!!

We came in to Ashley Furniture looking for a new couch and immediately fell in love with the first one we sat on. Mandana was very thorough and knowledgeable about the products and helped us in purchasing our couch. The check out process was smooth and quick.

Excellent service from Mandana & Nelson. Go see them! Return customer. John & Connie took care of us!

We had a very good experience with Tim. He helped us find everything we need very quickly and easily without any hassle.

(Translated by Google) Julia and Nelson helped us a lot and we got very good discounts on our new furniture and dining room 🥳 very good deal 🙏 (Original) Julia y Nelson nos ayudaron mucho y obtuvimos muy buenos descuentos en nuestro nuevos muebles y comedor 🥳 muy bien trato 🙏

Connie and EZ were very helpful with the process.

John Kim was excellent Ask for him Thank you Daryle Shumake

(Translated by Google) Adas Sultan It's cool (Original) Sultan Addas Is cool

Abir was very helpful in finding the furniture I was looking for, and Cruz, the manager, got me the best deal. Thank you

Abri and Cruiz did a fantastic job!

Abir & cruz were great

Julia and Nelson were amazing today! I’m in love with my new bedroom set!!!

Zuly was fabulous 👌 She was very courteous and respectful. Ms Gordy

She was very kind I’m very satisfied Julia was sales person

Amazing store. Great variety. I had a wonderful experience with Carol. Carol is the Best.

John was a great rep for the store. No pressure sales guide. Helped us find all the pieces we needed and even showed us some ideas we would not have thought of. Showed us tons of patience and understanding. Thank you John.

Nice store and helpful staff

(Translated by Google) Julia took good care of me (Original) Julia me atendió muy bien

(Translated by Google) Ez and Cruz treated me well (Original) Ez y cruz me trataron bien

Scott was amazing and a very helpful salesmen. He was patient and informative. We are also enjoying our new couch.

Marble top coffee table, great service from manager and from sales associate John

Esy treated us well and felt very comfortable great buy

Scott was great and personable. He was able to work with us on a getting a good deal and was patient with us while we decided on our order and delivery date.

I had a wonderful experience at Ashley Furniture Store thanks to Easy and Connie. Easy was incredibly patient, taking the time to walk me through the store and offer thoughtful suggestions based on what I was looking for. When it came time to finalize my purchase, Connie stepped in and made sure everything was seamless. I'm thrilled with my purchase and will definitely be returning! Highly recommend both Easy and Connie for their excellent customer service!

Great experience! Helped me find the perfect couch

Visited the Ashley store for the first time and was very impressed by their customer service. Scott was very friendly, help and patient. Will definitely come back and continue shopping.

Connie and Tim are absolutely wonderful and so efficient. They knew I was in a rush so they made sure I was in and out in less than 20 minutes. So helpful and kind.

Zuly was very helpful we found everything we need

Tim at Ashley’s furniture’s an amazing job providing exceptional customer service and information towards our new purchase definitely would come again!

I walked in Tatiana was wonderful and I found exactly what I'm looking for wonderful service was nice and easy and fast.

Tim was extremely helpful throughout my whole experience. He was also really patient which I appreciate it! Great place to get furniture.

Friendly and very helpful staff!

It was great the service was wonderful she explained everything very well for us to understand and we thank you

John was great helping us getting the best mattress

I buy sofa ftom zuly

(Translated by Google) This is n Tim r helpful (Original) Ez n Tim r helpful

Tatiana and Connie is excellent with customer service and sales. They are asset in your company

John Kim was amazing sales person helps med us find a mattress

Ez n cruz r amazing

My experience with Mandana was great! She was very knowledgeable and made our experience furniture shopping less of a hassle. Plus she was very funny and gave us many different options. Connie was also helpful during our visit. We will be coming back for our mattress and future purchases. If anyone needs furniture at affordable prices with knowledgeable salespeople do stop by here.

Madonna was very helpful with our purchase and we had amazing experience with her.

Abir Hossain, Julia Fuentes thank you very much I will recommend my family members to this store. Connie General Manager you are awesome thank your for all your help!

O was really helpful for our living room and bedroom purchases :)

Had an amazing experience shopping at Ashley with O! Got a beautiful leather couch and super comfortable mattress for a great deal.

Great customer service with John. Great price

Abir was amazing at helping my sister and I plan on furnishing our new apartment! Would 100% recommend coming here

Abir was such a wonderful sales rep. He was super helpful and showed us great pieces for our new apartment!

(Translated by Google) The girl Zuly helped me with the Manager Connie, very good service (Original) La muchacha Zuly me ayudó con la Manager Connie muy buen servicio

Really great experience. Zuly was super helpful and not at all overbearing . And we walked away with the perfect product. Big Ups!

Tim was super helpful! Great attitude.

Connie store manger was really helpful

Excellent services John and Connie store manager was helpful

John was really helpful

Julia was great! Very patient, kind and helpful. Couch was super cozy and on clearance!

John Kim helped with selection of a compatible and good dining table set. He was very helpful in guiding through the process. We enjoyed our shopping experience Thank you John !

Tim was great!!!

John Kim helped me picking out a desk and a dresser, he was very nice and patient. He explained everything well, would definitely recommend.

Tim was fantastic with helping with selecting a sofa.

Amazing store. Staff Really helpful and friendly

Madonna helped me previously, but today Julia assisted me. She was nice, and explained everything in detail!

John and mardonna very helpful

Tatiana was excellent, including manager support.

The entire Ashley family helped me get exactly what I want with Mandana and Todd leading the sale. Great customer service, thank you!

Tim and Nelson were great! Would definitely come again and recommend.

Absolutely fantastic service from Connie and Carol. They’re welcoming, kind, great communicators and great at getting you a deal! We have bought several pieces from this store and we love working with them!

Julia was very helpful and went above and beyond to help us with our needs. I am very grateful with Julia and really recommend her to do business with.

John Kim was very helpful and service was excellent!! Thank you so much

Scott was extremely helpful and patient with us as we changed our minds every half an hour. He did not pressure us into anything that we did not want, and went the extra mile to provide outstanding service. If, and when, we come back to this store, it’s because of Scott!

Scott was our sales advisor, and he was incredibly patient with us. We were so indecisive – I think my partner changed our minds like 5 times, haha! But Scott was great and so informative. I never felt any pressure; it felt like I was in control. If you ever need help, ask for Scott!

Scott was great!

Julia was a great help so happy with my purchase

(Translated by Google) It is an excellent store!!! Very friendly 👍 (Original) Es una excelente tienda!!! Muy amables 👍

Ez was very nice & helpful & he was sooo patient with us, he was super professional & helped us choose the perfect couch for our needs. Thank you for your help Ez.

(Translated by Google) Zully and Marco very good service (Original) Zully y Marco muy bien servicio

Tim was SOOOO HELPFUL!!! And I told him right off that I wasn’t BUYING today. He didn’t care. He just HELPED!! Thanks!! Nancy Linehan

We walked in and Scott took care of us immediately. Just what you want in a salesperson. Well informed but not at all pushy. Everything was easy and we got just what we wanted after going to 3 other stores in vain.

Scott

John was the best thank Mr Kim.

Julia is the best salewoman

Had a hassle free and superb shopping experience at this location with Tatiana today and took advantage of the Labor Day weekend sale. She was very knowledge and had great tasteful recommendations for our bedroom and dining room designs. The whole experience was effortless and we look forward to our delivery in the upcoming weekend. 100% ask for Tatiana nothing less of a stellar display of professionalism!

Work with Mandana!!! She is the best. Very resourceful and serves as an excellent liaison between customers and managers. She will give the best deal in the store, coming from someone who has been to multiple Ashley furniture stores! Thank you, Mandana!

John kim was amazing!

I appreciate to Ms. Kani and Mr. Sharls to help us buy the stuff.

John and the store manager were a great help when we were looking for an outdoor fire pit!

John is the best . He was so help full

Amazing experience. Store manager by the name of Connie, helped me out. I brought it to her attention my past experienced I had with a different Ashley Furniture and told her my concerns. She went above and beyond to help me out. She assisted on making sure I left with the right couch, and assisted me further and answer all my questions and concerns. I will definitely recommend this Ashley Furniture in Venice. The team is really friendly, really professional, they welcome you to store with a warm welcome. amazing environment and prices are affordable.

ZULY WAS SO KIND AND HELPFUL! I got everything I needed

"I had an excellent experience at Ashley West LA. The sales staff were incredibly helpful and willing to help us with every furniture and mattress need. The management went above and beyond to ensure I was well taken care of. Highly recommend this location for anyone looking for great service!"

Love this store!! Great looks and incredible prices!

I had the best service from Scott

Great service fast result

Tim and Connie were amazing help!

Scottt was great

The Labor Day sale had great prices and between Scott and Tatiana I had great service.

(Translated by Google) I highly recommend this store, the customer service is incredible and the prices are amazing and if your husband is sleepy bring him to Ashley... Congratulations to all the employees. (Original) Recomiendo esta tienda ampliamente es increíble el servicio al cliente y los precios son asombrosos y si su esposo tiene sueñito traigalo a Ashley... Felicidades a todos los empleados.

John Kim was very helpful when it came to picking out our new dining room set !!!!!

Zuly and Connie were AMAZING, they helped me every step of the way… I absolutely LOVE them…

(Translated by Google) EZ & Connie treated us very well thank you very much (Original) EZ & Connie nos trataron muy bien muchas gracias

Mandana was very helpful and polite

John and Connie were great helping us out. Thank you

(Translated by Google) Ez was excellent (Original) Ez fue excelente

Carol was excellent by attending me and my wife

Great prices and customer services

Mandana was great to work with very easy in and out process to buying a couch!

Good service

John was very helpful! Great costumer service!

(Translated by Google) We really liked the attention of Miss Zuleima Gonzales, and she explained everything to us about the items we took, including the financing plans they had. (Original) Nos gustó mucho la atención de la señorita zuleima Gonzales , y nos explicó todo sobre los artículos que nos llevamos incluso los planes de financiamiento que tenían

Excellent service. Mandana was very helpful and provided great service. She made the process seamless and easy. Scott was also great and very funny.

John Kim was extremely helpful! He stayed with me to help me decide and gave me lots of information about options

Great customer service provided by Scott. I highly recommend this location. :)

(Translated by Google) Excellent (Original) Excelente

Great experience Tatiana helped me out and guide me well

Ashley's we had a great experience with the delivery and everything else. The reason that I'm leaving 1 star is because I purchased an ottoman didn't think it was going to take as much space as it did. I tried to return or exchange since it's the first day of delivery. I was told no by every level of service(800#, store). Now my 3 year old son doesn't have space to play because the ottoman is taking space were he had toys. Very disappointed with the customer service team wrongly named by the way( no customer service team should be called lol). They should add some way to accommodate if is a valid reason. I offer to send them a picture of my leaving room agents just kept saying no return or exchange . Why even reply and provide some shitty response? Shitty email addresses that don't reply or are just trash email.

John Kim, "Your customer service was exceptional—patient, attentive, and truly focused on ensuring my needs were met. It's rare to encounter such genuine care and professionalism. Thank you for making my experience outstanding!"

Connie and her staff were very helpful when I went in to look for furniture! I highly recommend looking for her, she will make sure to get you to the right pieces for your home & best deals.

(Translated by Google) --- Dear Team, I want to express my gratitude for the excellent service I received at your Los Angeles store. In particular, I would like to highlight the attention provided by Conni. Their kindness, professionalism, and willingness to help made my purchasing experience truly enjoyable. It is a pleasure to find employees so dedicated and passionate about their work. I will definitely return to your store and recommend it to others. Thank you for maintaining such a high standard of customer service! Kind regards, Francisca Martinez (Original) --- Estimado equipo, Quiero expresar mi agradecimiento por el excelente servicio que recibí en su tienda de Los Ángeles. En especial, quisiera destacar la atención brindada por Conni. Su amabilidad, profesionalismo y disposición para ayudar hicieron mi experiencia de compra verdaderamente agradable. Es un gusto encontrar empleados tan dedicados y apasionados por su trabajo. Sin duda, volveré a su tienda y la recomendaré a otros. ¡Gracias por mantener un estándar tan alto de servicio al cliente! Saludos cordiales, Francisca Martinez

Tim& Tod and coney were amazing so helpful

I recently had the pleasure of working with Connie at Ashley's Furniture, and I can't say enough good things about my experience. From the moment I walked in, she greeted me with a warm smile and was incredibly attentive to my needs. Connie took the time to understand what I was looking for and provided thoughtful recommendations without any pressure. Her extensive knowledge of the products and commitment to customer satisfaction truly stood out. Thanks to her, I found the perfect pieces for my home. I highly recommend Connie for anyone in need of exceptional customer service at Ashley's Furniture!

I love John Kim

I had a wonderful experience at this furniture store! The staff were friendly and welcoming, helping me find exactly what I needed and without any pressure. Delivery was fast and smooth.

Scott was very helpful and a pleasure to work with. Very knowledgeable and very patient. I appreciate all the time he spent with us

John was great in explaining and was very helpful

Tatiana was amazing in helping us select a couch! Phenomenal service at the Ashley Furniture store. Definitely coming back.

John Kim was great

EZ is the best, thank you for your Help!

CONNIES EMPLOYEES ARE THE BEST

Todd is the most amazing customer service rep . Very helpful and knowledgeable . Great experience at this store .

If you are looking for furniture and want good pricing and quality this is the place to be ! Quick shipping and can get all your shopping done here

Tim was so friendly and super helpful!

Never in my life have I dealt with such a useless unhelpful customer service person. Manager aparently. Extremely dissappointed at being mis-sold a 5K sofa with protection, which did not in fact have protection due to their error. The sofa is now broke and they are saying they wont do anything despite it being their fault. Customer service is meant to be a friendly helpful person, who attempts to fix a problem especially when through no fault of the customer. Shameful and embarrassing for the store.

Very nice service Zully and all people there so kind whit customer I highly recommend this place so helpful thanks Ashley

(Translated by Google) Zuly was very kind and helpful, an excellent salesperson. (Original) Zuly fue muy amable y de gran ayuda ,una excelente vendedora

Julia was excellent. She was attentive and helpful. She made shopping for my new place a breeze!

Scott was amazing, very attentive and informative he ensured that he took into consideration the esthetics we was looking for, we was very happy with the service and purchase today Thank you Scott

Had the best shopping experience here, they were very knowledgeable and patient

Great shopping experience! Marcus did a great job helping me with my order. Definitely will shop here again!

It has been an awesome experience working with Connie Pacheco , who is very professional, respectful, helpful and very knowledgeable overall. I’m very thankful to have encountered her and shared her expertise about furnitures and styles .

This LA store & managment was amazing. They made me feel very welcomed and answered every question and concern I had. I’m so happy with my new couches and bed set!!!! Definitely coming back!

Great experience at this Ashley location under new Management

I recently had a wonderful experience at Ashley Furniture in West LA, and I want to highlight the exceptional service I received from the store manager, Connie. From the moment I walked in, Connie was attentive, knowledgeable, and genuinely eager to assist. She went above and beyond to ensure that I found exactly what I was looking for and made the entire shopping experience smooth and enjoyable. Connie's expertise and friendly demeanor made me feel confident in my purchase, and I truly appreciate the time she took to answer all my questions. The quality of the furniture is outstanding, and the customer service exceeded my expectations. If you're in the market for new furniture, I highly recommend visiting Ashley Furniture in West LA and asking for Connie. Her professionalism and dedication to her customers are truly commendable!

Great experience! Management was amazing!!!!

Associates at the Asley Store in West LA were very knowledgeable and helpful. I want to thank Connie Pacheco for her assistance.

We purchased a bedroom dresser for my daughter, and my daughter was very happy with her bedroom dresser. They also followed up with us to make sure that we did not have any unanswered questions and we were completely satisfied customers, I am very happy with Mrs. Connie Pacheco at Ashley‘s furniture And I will continue shopping for my furniture needs at Ashley furniture.

I recently had a wonderful experience shopping at Ashley Furniture! From the moment I walked in, the sales staff was incredibly attentive and friendly. They took the time to understand my needs and preferences, making sure I found exactly what I was looking for. The management was equally impressive, addressing all my questions and ensuring a smooth purchasing process. I am absolutely thrilled with my purchase and appreciate the exceptional service I received. It was a delightful experience overall, and I will definitely continue to turn to Ashley Furniture for any future home furnishing needs. Highly recommend!

Recently purchased furniture from Ashley’s in LA and had the best experience. Salesperson and management were great! Will definitely refer friends and family. 😁

Very knowledgeable sales and management staff very happy with there service definitely will be coming back to this store west LA

Great customer service !! Staff was very nice and attentive and helped me get what i needed. Thank you team !

Tatiana and the manager were very helpful and they have a time for me and give me different options and respond all my question. Im happy with my purchase. Thank you.

Great personality, funny, and kind.

Bought a set of couches and tv stand, great stuff and delivery was very quick.

Charles and his manager Connie were very helpful and friendly. Im very happy with my bed frame and mattress. Service was good and their price is very good.

Mandana was very great and helpful. Got us the right mattress and made sure to let us know every single detail. Great customer service!

My experience was outstanding! If you need help ask for Tatiana she is honest, helpful and professional! Shop Ashley furniture!

Madonna was so interactive, helpful.

Ms.tatiana is the best she is so helpful and ms.Maria store manager the whole workers are the best and so kind all of them need a raise asap they are the best customer service above and beyond very helpful especially ms.Tatiana we need more Customer service like them and ms Maria the store manager they are all the best and understanding people with a good heart and they are the best all of them we love this Ashley store we love to tell our friends and family, if ms tatiana and ms Maria are in the store we love to shop more and tell are friends and family to shop there because of those two people.😁 thank you so much

Thank you ! Good job faster and honest I love it !

Julia is awesome! Very patient :) Highly recommend!

Scott was so helpful and honest.

Amazing help and helped make the best decision

John Kim did a great professional job in helping me with my purchase.

Todd was very helpful.

(Translated by Google) EZ TOOK CARE OF ME VERY WELL (Original) EZ ME ATENDIO MUY BIEN

Scott helped us today and he was so friendly and attentive. He was very informative without being pushy and gave us the space and time to look around while still being attentive to our needs! I highly recommend this store as it has great pricing and high quality furniture.

Great service with Scott! Very helpful in identifying a couch and options.

Scott was wonderful and did right for me and my new living room set

I’ve been working with Tim for a few weeks now and have come back a few times to get additional furnature. Each visit he has been extremely helpful and made shopping a breeze. I’ll definitely be back in the future!

Great store and prices. John Kim is a pro!! So easy. Love my new sofa!!

Great experience walked right told John Kim what I’m looking for and John was right on and knew exactly what was needed. Thee best

John Kim was a Excellent Representative He help my cousin find everything she wanted thank you John

Scott and Marcos worked together to help me with so many of my questions. They were not hesitant to provide me with what I wanted and didn’t pressure me for anything more.

Good job for everything 😊 happy

Abir is the most Nice sales person we have ever got to meet I would recommend him the most, thank you for all your help

Walked into Ashley’s on a mission to find a bed frame and was greeted by Tim. He was friendly, patient, and SUPER helpful! Not only did I walk out with the bed frame I was looking for, but also scored a great recliner. Ask for Tim if you want a pleasant experience :)

Thanks for the great service Tim and Mr. Cruz!

Everything went well but the DELIVERY service . I tracked my delivery time customer service says between 11:30-12:30 and they came J.B. Hunt 6:30 pm ..I called they keep saying we will be there in 2 hours etc. communication to these drivers are definitely UNRELIABLE and shady.They have no regards to the customers at all. I had to cancel my plans for the day just to wait for them, no phone call to tell you they will be delayed etc expected they keep saying 2 hours which led to 6:30 in the afternoon. I lost almost all day just waiting for them.

Mandana was amazing sales person. I will definitely buy furniture from her again. Very friendly and kind

Scott was a great asset during our time in Ashley. Very knowledgeable of the store and could answer every question we had. Highly recommend Scott and the Ashley team. Thank you!

Sultan gave us very good service . He is very helpful and the best sale qualities . Please give him opportunity

Very welcoming and provided a sense of direction during my experience in the store. Incredibly pleasant and was nice to share a laugh with a member of the store.

Great guy sultan very knowledgeable I will be back to shop here again I live in Encino I don’t mind to drive here to shop great people work here thanks

Tatiana was extremely helpful with my purchase today.

My salesperson (Zuly) was so amazing and patient with me. I was at the showroom with her for three hours. Due to her presentation, knowledge, honesty and full transparency I ended up investing almost $4,000 of furniture through her. Thanks Zuly🙏🏽

Abir salesperson was very helpful and informative, we were happy with the suggestion he made and the process of the purchase. Thank you Abir!

The salesperson was very helpful and it was a very quick transaction. It was a great experience.

Ashley in Culver City is great in customer service. Abir was very attentive to what I was looking for and knew details perfectly.

great service and support - mandonna was very helpful

The service was very helpful

🌟🌟🌟🌟🌟🌟Ask for Carroll! She is single-handedly responsible for our five star review. We started our sofa shopping at Ashley and went to several other furniture stores to compare. Aside from the crazy affordable prices at Ashley, we didn’t encounter a salesperson that came close to Miss. Carroll. She was the most low pressure, warm, forthcoming, authentic, professional and hilarious person we’ve met in eons. She is worth the shopping trip- we absolutely guarantee it!!! Thank you Carroll, you made our weekend🙏🏼❤️😄

Very kind and efficient

We went there uncertain of what we wanted! We were assisted by Charles, he was very patient. We are very satisfied with our purchase Charles and the manager were very helpful, they worked with our budget and delivery situation. Needless to say my family and are very happy!

Sultan was super great with me and the Ashley staff has assisted me in every way possible. Thank you

Mandana was fantastic, great experience

Mandana was very friendly and helpful we got the best deal we could get we are so happy with our deal .. it sucks we cant say the same thing about the store manager she was a little unfriendly ….

Sultan was professional, extremely helpful and very knowledgeable about the product. I would recommend him to others who want to purchase a bedroom set and a mattress.

Carrol was great! I love her personality.

Zuly was so helpful, kind and supportive in choosing, deciding and getting us financed in the store. I definitely recommend her in Ashley’s this branch. 😊❤️

Zuly was the best person here today! She helped us to get the perfect furniture that we were looking for and she made sure everything was smooth and helped me to get my perfect sofa. She was very kind and supportive. Definitely will come back here :)

Went to buy a couch and Scott was so very helpful and understanding. I had a hard time making a decision and coudnt decide on a color and model. In the end I picked the model that Scott recommended. Should have listened to him right away. Lol.

Mandana was super excellent and extremely helpfull!!! if I could give her 10 stars, I would!!!!

Abir was so nice and professional. I will definitely come to Ashley for my future purchases.

Abir was amazing to work with! Great service!

I was on the hunt for a new coffee table after moving into my new apartment, and Todd really came through. With all the chaos that comes with moving, his customer service was top-notch—professional, friendly, and informative. If you need assistance, Todd's the one to ask!

Amazing experience! I got some great discounts during Memorial day weekend sales and all my stuff arrived on time and was professionally assembled.

Sultan was a pleasure to work with! Very knowledgeable about all products! Understood our needs and let us take time with our decision. We really appreciate your work ethic and ability to engage us with all the possibilities!!! Todd was also very professional and efficient! We can’t wait to furnish our new home! Thanks Ashley!

Tatiana, can’t say enough about our experience purchasing a new bed frame, mattress, and adjustable base. Gave us ample time to evaluate our options, try everything out. Just such a great experience thank you so much.

Abir was great! He worked out a great Memorial Day deal for me. Huge thanks.

This location is great! Plenty of options and clean environment. Plus, Carroll was a great help and very friendly!

Very helpful staff and INCREDIBLE deals

Dear Ashley HomeStore Management, I hope this message finds you well. I am writing to express my deepest gratitude for the exceptional service I received at your store, particularly from Miss Zuly, during my recent visit on May 23, 2024. Upon entering your store located at 8985 Venice Boulevard, unit A3, Los Angeles, CA 90034, I was warmly greeted by Miss Zuly, who exuded professionalism and genuine kindness from the moment we met. I had just moved into a new apartment that was unfurnished, and I was in dire need of furniture. Miss Zuly attentively listened to my situation and immediately offered her assistance. Her extensive knowledge of your inventory became apparent as she guided me through a selection of different sofas, patiently helping me find the perfect one to suit my needs. Despite my son’s growing impatience, Miss Zuly remained remarkably composed and understanding throughout the entire process. What truly stood out to me was Miss Zuly’s unwavering commitment to ensuring my satisfaction. She not only provided invaluable guidance but also went above and beyond to explore various options to accommodate my circumstances. Her dedication and professionalism are a testament to the exceptional customer service standards upheld by Ashley HomeStore. Thanks to Miss Zuly’s expertise and efficiency, I am delighted to share that I was swiftly preapproved for my purchase, allowing me to acquire the sofa of my dreams with ease. The seamless transaction process and Miss Zuly’s exceptional service have left a lasting impression on me, and I am truly grateful for her exemplary assistance. In light of Miss Zuly’s outstanding performance, I wanted to take this opportunity to commend her exemplary service and express my heartfelt appreciation. Please extend my sincerest thanks to Miss Zuly for her exceptional support and kindness throughout my visit. Additionally, I would like to request that Miss Zuly be recognized for her outstanding contributions through a positive review on your platform. Her dedication to customer satisfaction deserves to be celebrated and acknowledged by your esteemed establishment. Once again, thank you for providing such a wonderful shopping experience, and please convey my gratitude to Miss Zuly for her outstanding service. Warm regards, TLF

Abir was great! Definitely recommend shopping here!!!

Carrol is so lovely to work with. I made sure to come back and purchase from her! She was very sweet and helped me quick!

We just had a great experience at Ashley. Our sales associate Ferry was very helpful with us getting ready for our son’s first apartment. She is very helpful. Made suggestions and was able to work with us. We are very happy. I would highly recommend this store!

Todd was great! He has excellent customer service skills and he listened to what I wanted. His communication skills were outstanding. Very satisfied with my experience today

First time buying furniture and Scott was able to keep it honest and real with me while also helping me achieve my vision for my living situation. Will absolutely trust coming back here to further reach my goal

Great service, very knowledgeable, kind and extremely patient, Ho is the person to go to, make sure you ask for Feri the beautiful store manager.

SO THANKFUL FOR ZULY! I appreciate her help and patience with everything. Such a natural at her job!! Will definitely come back!

Abhir, at Ashley's Santa Monica, is the the only kind of 'pro' I want to deal with. I'm short on patience when it comes to tactical sales manipulation... no fail-obvious, cookie-cutter sales clatter where you're treated as though new to the planet.. Price, service, follow-through, Abhir nailed it, conscientous in every respect. There were zero glitches (!).. same with the far sooner than expected, pro delivery. And that's the name of that tune.

Abir was great!

Great experience at Ashley’s - Abhir was super helpful!

Tatiana was absolutely amazing, so sweet and helpful and answered all of our questions thoroughly. Would definitely come back here again for future furniture purchases!

Great staff, great experience.

Ms Carroll was amazing. We had a store credit and we were looking for storage items. She suggested something we needed much more. We look forward to our new bed frame! She has such a great personality and great knowledge!

We loved the personal attention we got from Ms. Carroll and the cool layout of the store! She really listened to what we needed and didn’t try to sell us just anything. She found a perfect item for us that we really need and love so quickly!

I had the pleasure of receiving exceptional service from Mr. Scott Goldner, a true professional, at the Ashley furniture store located on Venice Blvd. His expertise and dedication were evident as he ensured that I not only obtained the best price but also guided me in choosing the perfect mattress. Mr. Scott Goldner deserves nothing less than five brilliant gold stars ⭐️🌟⭐️🌟⭐️.

We recently visited this location for a new couch. Carroll helped us throughout the entire process. We found a great sofa and it was delivered in just two days! The sofa feels and looks just as great as it did in the show room. Carroll is so wonderful to work with and we'll be coming back for more!

Carol and Feri were incredibly patient and so informative. I am definitely coming back to this location 🩷

The absolute worst shopping experience I’ve ever had in any store. I walk in, all sales reps sitting there doing nothing, didn’t greet. I go to the product I want, no help. Then finally some woman with an accent walls up, super rude. I say I’m interested in the tv stand and would also like to see if anything’s on sale similar.. she proceeds to talk over me, say I can’t buy a floor model and starts running away. I thought she was leading me somewhere. Nope! Just being a huge c.u.next.Tuesday. I will never, ever! Shop at Ashley furniture ever again. And guess what? I was ready to buy, she just lost a sale and a customer for life. DO NOT WASTE YOUR TIME AT THIS LOCATION at least.

Abir was amazing. Very professional seller. He showed us options based on our needs and ultimately helped us to make a great purchase. Would recommend them to friends.

Abir was very helpful and insightful. He made our purchase very seamless and stress free.

I came to this location for a new dinner table, and Abir was extremely helpful and patient with helping me find the perfect table. Excellent customer service and the furniture was very modern and decently priced.

Walk in to great service from Scott. Very professional respectful and courteous. Great service great deals awesome

Scott Is an asset to this organisation, very Respectful, eager to help and passionate about taking care of Customers 👍👍WOW🍷🍷

Scott helped me with picking a dresser for my toddlers room! Very helpful!

Abir, you are truly amazing at what you do. I see you growing in to a Store Manager & beyond. I also wish you nothing but success. Keep up the amazing work whether I am there to help you or I am to depart. Your skill-set is beyond what most are usually to experience, & I leave this review with great honor and respect. You are great at what you do, and don’t let anyone make you feel otherwise. Your service is respected & I honestly hope that you receive all of the accolades that you deserve. I wish you luck on all of your endeavors. Your friend and CSR, Will Harris Jr.

Scott was great

(Translated by Google) Scott Nice experience very friendly (Original) Scott Bonita esperiencia muy amable

Thank you, Scott for helping us find the right fit for us quickly and with a reasonable price.

Abir the mattress specialist helped me buy a tempurpedic

Exceptional service from a knowledgeable associate! The effort they take to guide you through the store and help you find exactly what you are looking for is great. To listen attentively to people's needs and their preferences, and to offer really valuable suggestions and recommendations is not common to find. I would very much recommend everyone asking for the support of Sultan. Amazing service!!!

DO NOT BUY FROM THIS STORE. Bunch of liars working there. They will tell you any lie to sell merchandise to make their commission. Don’t lease thru ACIMA!!! Total Scam Abhir is NOT the person to see for all your furniture needs. So I bought a sofa and a rug for $1719. Abhir and another sales person lady got me financed thru Acima leasing. They both told me if I pay within three months, I will only pay $1719. As you can see that was a total LIE. With Acima leasing everyday price add up. If I don’t pay right away, I could end up paying thousands of dollars. Sofa was delivered around 5/27/24. I personally will keep this merchandise even though I can return it since it falls within less than 30 days, but I am going to avoid the hassle. If you ever get screwed like this, return the damn merchandise. Once it starts costing the store money for pickups, maybe they will stop lying to make a sell. The sales rep should be fired for putting their commissions over a company’s reputation!!!!! Originally I gave a good review. Once I found out the cheating and lying, I updated my review!

Ferry was super nice help us find what we actually wanted and it was super fast.

(Translated by Google) Good service, very patient with the questions I asked and when showing the product (Original) Buena atención, muy paciente a las preguntas que le hice y al mostrar el producto

abir was very helpful and kind patient. Thank you would come again!

I receive great customer service from Todd when I came In

Can I just say firstly the store smelled amazing. Even better the customer service was magnificent! I found just what I was looking for! A young man helped me I believe he said his name was Todd. He was such a patient and sweet man. His customer service was amazing. I went shopping for a dining table and the way he even broke down the details of what type of table I was looking for wood, glass etc. explaining what and why one is better just giving so much helpful information with out us even asking before we could even ask lol. As he showed us the different varieties he wasn’t to pushy with the sale, he stood aside while we looked and was immediately available for all questions we had.Todd made us very comfortable and not smothered in our decision. I just wanted to let whoever needs to know they should hire more people like Todd. I always want to just enjoy my shopping experience by also getting exactly what I need with the help and respect of the workers.

Todd exercised excellent customer service.

Todd is amazing! His customer service is phenomenal. Thank you for your service!

Scott was so helpful! Helped me find a tempurpedic mattress to help with my back pain. He was extremely knowledgeable, friendly and never made me feel pressured. Can’t wait to sleep on it tonight :)

Go see scott he got us the perfect mattress for us

Abir is a very nice man for hooking me up with the dopest furniture for such a steep discount. The sofa was 3,000$ and he discounted it to 2500$! What a great guy. He also has a very nice brother named Tahamid Hossain that helped me pick the right furniture. Thanks Abir!

I came with my parents and my phone died so i was bored the whole time. But when Abir came he lightened the mood of the whole family as he took my opinion into consideration. That trip became the very trip i bought my bed and computer desk. I want to thank the wonderful staff who work at this ashley’s and to Abir especially.

The experience is exquisite, and the service appalls me to a great extent! I was given excellent service by Abir; he was very knowledgable and passionate as he helped me pick out my furniture! Thank you Abir!

Had a great experience with Carol, great customer service. Strongly recommend.

Carroll was fantastic - very helpful! I basically knew what I wanted but just had to "test drive" what was on the sales floor in order to decide. She gave me the space to do that while also remaining available for questions. And she made the purchase step smooth and stress-free. Thank you!!

Great experience. Very helpful staff.

My family and I are longtime clients of Ashley Funiture with purchases spanding over 15-years. Recently, we purchased a sofa bed set. Unfortunately, this particular experience was disappointing and underwhelming. When seeking help to rectify the situation, William Harris at the Venice store was quick to resolve the problems and bring what was a frustrating experience into an enjoyable and satisfying resolution. I praise William for his professionalism and Ashley for stepping outside of the box to do the right thing. My longtime faith in Ashley is restored!

Scott was fantastic. We felt comfortable with him immediately and he knows the Ashley furniture inventory well. We knew Ashley had quality furniture, but the affordable prices were an unexpected plus. Wonderful experience.

Today April 10 I went into Ashley Furniture & I had an AMAZING experience with Carol. She immediately greeted me @ the door. She was very helpful, warm & kind. Not pushy at all. Make sure you ask for Carol she is very knowledgeable.

If you’re ever at the Ashley store ask for Abir Hossain . He made our shopping experience very pleasant, and we did not feel pressured . He was helpful and knowledgeable.

Mandana has exceptional customer service skills. First time coming to this store, as soon as she saw me she came and asked what I was looking for. She did not hesitate to help me. Gave me time to decide. Will recommend Mandana to friends and family. Looking forward to get her help again.

Madonna was great! She let us go around by ourselves and not follow us like other sales people which makes us uncomfortable. She’s very professional and explained everything to us. We definitely would be back because of our great experience with her.

Scott is nice guy!

The experience of buying living room furniture at this store with Tatiana Chariv was amazing.Tatiana was very knowledgeable, professional and understanding of what we needed. We will certainly shop here again.

SCOTT WAS AMAZING!!

Great experience. Ask for Carol

Carroll was fantastic. She was honest and not pushy. I definitely will come back and buy from Carroll when I’m ready to buy!

While the store looks clean and full of furniture, the communications have a lot to be desired. Al our salesman was very patient with us. Thankfully there was a mess up on our paperwork and we had to back to the store to sign their error. In doing this, we realized this sectional sofa was NOT for us. Therefore we canceled our order.

Mr. Abir was fantastic. He helped me furnish my new apartment with affordable furniture. I wanted to spend very little but he persuaded me into buying better quality ones. Which highlights the heck of a salesman he is! thumbs up for not being pushy & yet bringing out the best of both customer & salesman 👍

Abir was exceptionally good at his job. He made me realize the importance of investing on my sleep, which made me purchase a stearns & foster. He deserves a promotion 👍

It's a comfortable interior and I like the music. An employee named Zuli (apologies if spelled incorrectly) gave me a warm greeting and was very helpful. Highly recommend!

Great service, great salesman! Al was very friendly and very patient with all of our questions. He helped us pick out a new bed and bed frame at the best possible price. I’m very happy with our service and purchase.

Carol was wonderful. I just got a new studio apartment and she helped me furnish the whole thing and didn't push unneeded items on me. The fact is, it's a small space and she helped me get exactly what I needed. Bar stools instead of a kitchen table (since my new apartment has a small countertop outside the kitchen), convinced me NOT to get a desk that would in no way have fit, but on top of all that, helped me purchase a temperpedic mattress because I told her I have major neck issues. Also instead of a headboard, she had the great idea to get an adjustible base so i can sit up in bed when wanting to watch TV, or even doing some work (like I said, no room for a desk!). In the end I believe the adjustible base was the same, maybe even less than a traditional headboard. And who needs a headboard? Especially in a studio. So to sum it all up, Carol is awesome and got me everything I needed, including things I didn't know I needed. And yes the temperpedic mattress was expensive (literally the most expensive item on my list), but it was 30% off and I sincerely trusted that she wasn't just telling me to get it just for the commission. She genuinely wanted to help me and I appreciate it so much. I am 100% happy with everything I purchased. I'll add some pictures to this post once everything is delivered (3 days from now) and after I'm settled in. Thank you Carol and thank you Ashley Furniture. When I moved to LA 12 years ago, I got all my furniture from here. At the time, had no money and financed the whole thing. 12 years later, I have a little more money, but still, financed again! Lol So anyway, thank you everyone at the store, not just Carol. Everyone was amazing. Thank you 🙏

I had a great Experience as first time shopper at Ashley furniture in Venice Boulevard, There was a sale lady Name Carol , She made my life much easier by helping me and show me the right options which was so useful , She chose the items based on my taste and comfort She spent so much time for me…, I’m so thankful and happy with my shopping

Really good service and financing options salesperson Abir was very helpful and knowledgeable.

I love love this store. It’s the only Ashley I shop at. I bought both my bedroom set and dining room set here. Great quality furnitures. The associates are very friendly and helpful. Must I mention also great at helping me make hard decisions on what I wanted. Yes I’ve recommended the store to a few people, they went they look and Oh they bought 🩷 Oh and they a have a cute little markdown corner 😉 I bought a beautiful comforter set for only $20 and there’s lots of great stuff just ask at the desk where the corner is located..

**UPDATE as of 04/05/2024 It's said that good things don't last forever, in this case it started bad and after another opportunity, at another location... It's just not in their culture to strive for greatness. So after I had an amazing experience with the staff at the Venice location, all came crumbled when the day of the promised delivery came: OUR TRUCK BROKE DOWN and we will NOT be delivering your items, contact us to schedule a delivery for a future date..!!!! I had it, I contacted their Customer Service and someone in India answered the phone and kept transferring me and denying me the opportunity to speak to a manager. I was finally transferred to an Scalations Manager (sounded like those shady: You got a computer virus call). Needless to say it just got worse. In Resume, I cancel the order and kept getting the run around about my money, so I was forced to contact my Bank and dispute the charges as I Never Received My Product. I know Managers and Owners don't care about this reviews as they will continue treating people this way due to no consequences to bad actions. Would i recommend this place: TAKE YOUR BUSINESS ELSEWHERE... Say:#LIVINGSPACES #MATTRESSWORLD # BOBSDISCOUNT #SEATANDSLEEP. ________________________________________________________________ ________________________________________________________________ I HATE THIS PLACE, and WILL NEVER SET FOOT IN HERE AGAIN!!! Yes, those we're my words in my first experience with Ashley's Furniture. I visited the location on Broadway and Washington and the welcoming was fair, no pressure, but as soon as we chose a bed, the pushing begun. Not only I was being pushed to purchase a mattress that I didn't want, but when I was offered credit, I agreed to it, as there was a 3 month to pay option with no interest. I was guided to apply for the purchase but when I was about to begin filling up the application, the sales rep typed an amount 3 times higher than what I needed. I asked him why he done so and he says: " Ah, it's just a number we write,".. I told him, why you push for higher limits when you are dealing with people's credits??.. He looked dazed and confused. I decided to just pay for the frame, as we're not too convinced about the mattress options. Sales person went to speak to the manager whom I had told earlier to not push a sale on me as I don't appreciated to be hassle. Yet, he began to try to push another mattress and bed, and kept telling me that he was giving me: A Deal that I Could not Refuse, (while quoting the Godfather Movie).. I thought to myself, am I buying from a Mafia?... I told him, are you going to sell me what I want yes or no?... he kept pushing his agenda and never gave me an answer. Mind you that we were not coming for a bed only, but if in my initial encounter I was not being sold what I wanted, I truly hated to know what would happen with future negotiations. I walked away with my wife, dissapointed and giving this Manager, and Store an F+ ... ( Is there a Z+? ) To the Manager on Broadway Store: stop making your team lose sales due to your non-sense. You are not funny! We decided to visit another Ashley's Store on Venice Blvd. I trully want to go to Living Spaces, or Bob's as they treated me with RESPECT in past dealings, but this Store change my view and perception... Tatiana, and Will were Amazing, and went above an beyond to show us the other face of great quality customer service. We ended up buying our desired items, and more... We will be coming back, not because of Management, as they see numbers only, but because of the staff in this location..!! Great Job... You've earned a Customer for Life! Thank you for being professional, attentive and above all Human.

The doormat decorating workshop was really fun and I hope there's more craft workshops like this in the future!Got a chance to walk the floor and saw some cute furnishings but they're on the pricey side. If nothing else, you'll get some design inspiration. The parking lot is terrible because tons of cars going in and out. A large truck illegally parked in a lane blocking some cars. They really need to rework the flow of this parking lot!

We did crafts and it was so much fun. You have to support Ashley furniture. Because they support the Communities that they serve

Incredible experience from start to finish!! Tatiana and Todd were extremely helpful thought!! Would totally recommend anyone to come and shop at this store ! Amazing !

I had a pleasant experience shopping at Ashley’s. Tatianna, who assisted me, provided me with plenty of options based on what I was looking for and made the entire process quick and painless.

Mandana was great. She helped me find a nice sofa and nightstand.

Scott was amazing and was do helpful I will definitely back!

Scott was fantastic, very kind and helpful. Showed me multiple options of mattresses and help me pick the best one

Abir helped us find the right living room and dinning room set for our home. He was really attentive and answered all of our questions.

I would like to first say how indecisive and picky I am. Coming to this Ashelys location was very helpful and useful to my decision. I came in one week straight trying to decide how many pieces of furniture I needed and what piece of furniture I enjoyed the most. When my original first contact at Ashelys was off of work, the manager stepped in and did an amazing outstanding fantastic job. Abir has answered all of my questions, and Feri had been a delight. I was able to show them pictures to get the correct measurements and also got a phone call to see how smooth my delivery was. I cannot think this Ashelys enough for being that attentive to my needs.

we had a great experience with Mandana in this location. we went to that store twice to buy all the furnitures we needed for our new apartment , and every times she spent more than 3 hours with us , helped us to pick our beautiful furnitures and she gave us her honest feedback on every pieces . so happy with our purchase. highly recommended. once a gain want to say thank you Ashley furniture team in Venice Blvd and special thanks to Mandana!!

Very helpful !!!

Abir did a great job helping me find the pieces I needed at the best price! Easy to work with, highly recommend.

HORRIBLE CUSTOMER SERVICE!DO NOT RECOMMEND! Very low selection of plant stands. So cheap and bought on sale product but damaged and employees didn't offer any sort of customer service or discount on top.Extremely rude.Wish I read reviews before.

Beware!!!! This is the worst furniture store I have ever purchased from their staff is the most incompetent and knowledgeable ignorant employees from the store manager FARI and MAYA to the customer service will Harris and all other associates. They are unwilling to satisfy customers simple request. I purchased $900 worth of furniture when my furniture was delivered. It was not the furniture that I chose from the store, it was of patio furniture material I called customer service a technician came to my house. He verified in deed that it was not the same furniture on the store floor. The customer service rep told me that I was out of luck that there is no return policy and that I should read my terms and conditions, I refused the chair and requested the floor model after weeks of going back-and-forth. They finally gave me the floor model with no discount I will never shop at Ashley‘s furniture nor should anyone else. This is the worst store ever.

Scott was a great salesman!

While Scott was amazing in helping me with my purchase, the rest of the delivery etc was a TOTAL NIGHTMARE!! I am an interior designer and had a client wanting me to set up 6 air BnB's for them. I first ordered 4 sofas to be delivered. I was told my delivery would be fairly early in the morning, yet that was not true. I had to have my assistant wait until over 1pm for them to arrive. When they got there, the drivers were rude. They claimed the sofas would not fit in the elevator, and the refused to take them up the stairwell, even though Ashley says they will go up the stairs for 3 flights max. They ended up leaving them in my parking structure and I had to hire another company to come bring them up for my client. I also did a tax exempt on this order and they dragged their feet for over a month to re-imburse my tax to me...even though I called at least 6 times to get my refund. Now, I have 2 more sofas coming...I was told to come in this past Sunday so I could have them delivered on the following Wednesday as that was the day of my install which I told them numerous times. I never received a call, so I called them...and they told me that no, they would be delivered on FRIDAY instead. I was furious...as I told them over and over I NEEDED them delivered Wednesday as all of my install is that day! Now, I have to again hire more people to be there JUST for that delivery. I am so ANGRY at how horrible this whole process has been.

I love❤️

Excellent customer services. Thank you

Today, my mom and I had a fantastic experience at Ashley's while searching for a new bed and sofa chair. Abir went above and beyond, demonstrating remarkable patience and expertise in addressing all our questions and preferences. His accommodating nature and attentive service ensured that we found exactly what we were looking for. Without a doubt, all our future purchases will be made through him. Thank you, Abir, for your outstanding assistance!

I was looking for sectionals and Abir was quick to understand my budgetary constraints and helpful in finding the right product for me.

Had a great experience today at Ashley’s. Shout out to Abir , for being patient with my previous and new order. Not only was he informative about the leather quality, but he also provided me new insights on my living room vision! Appreciate the way he handled my experience at Ashley’s! I recommend for you to all stop by the store and ask him to help you out! :)

Abir helped us find the perfect couch for our new apartment. He was helpful and informative and made our decision easy.

Scott was very helpful. I didn't feel pressured at all. Cause I'm at impulse buyer LO. L. So I definitely will be back tomorrow in leave another review

My sales associate Zuly was excellent. Very knowledgeable and attentive.

Abir was super helpful and showed us all of our options! Very knowledgeable and friendly.

I was at this location a couple of weeks ago. This lovely and very helpful gentleman Abir Hossain helped me out. I was looking for a couch and he presented me with a lot of options and was very patient and understanding of my needs. 10/10 recommend going to him for any future trips.

Scott at Ashley on Venice Blvd helped us buy the dining table of our dreams! We are so grateful to him for his assistance in helping us make our decision. He’s the best!

Abir was like an angel who guided me from a sealy to a tempur-pedic mattress. One heck of a salesman. It was a life changing decision. He should get a promotion 👌

A very professional setup. Scott Goldberg the salesman was very professional and walked me through a purchase easily and swiftly. A fabulous furniture store full of inventory.

I had a great experience. Immediately greeted by Carol who helped me find the perfect sofa within minutes. The entire process went without a hitch. Sofa was delivered in 2 days by two really nice gentlemen. The week before I had ordered a sofa online and it was a nightmere. Wrong sofa was sent and had to return it. I'll never buy something like this online again. Thank you Carol for all you help. It was a pleasure to meet you and thank you Ashley for selling quality furniture.

Abir was amazing. He helped us and he was very friendly. His energy and knowledge is great.

Abir, Was excellent customer service and great personality, A+

Great experience awesome 10% Presidents’ Day sale!! Tatiana was so easy to help us and make sure we got the best deal!

I had an absolutely fantastic experience working with Yasamin when purchasing furniture for my house. From the moment I walked into the store, she greeted me with a warm and friendly smile, instantly making me feel comfortable. Yasamin went above and beyond to understand my specific needs and preferences. She listened attentively to my ideas and requirements, and then used her expertise to help me select the perfect furniture pieces for my home. Her knowledge of different styles, materials, and colors was impressive, and she provided valuable insights that I would have never thought of on my own. Not only did Yasamin have an excellent eye for design, but she also took the time to understand my budget constraints. She made sure to present me with options that were both stylish and affordable, ensuring that I got the best value for my money. Throughout the entire process, Yasamin was patient, attentive, and genuinely focused on making my furniture-buying experience enjoyable. She went the extra mile to answer all of my questions and address any concerns I had, making me feel confident in my choices. Thanks to Yasamin's guidance, I now have a beautifully furnished home that perfectly reflects my style and personality. I am incredibly grateful for her expertise, professionalism, and exceptional customer service. I highly recommend Yasamin to anyone in need of furniture assistance. Her passion for what she does, coupled with her impeccable taste and dedication to customer satisfaction, make her a true asset. Thank you, Yasamin, for providing me with such a wonderful experience!

I had a fantastic experience with Ashley Furniture Company, largely thanks to Yasmin, the exceptional salesperson who helped me design my furniture. Yasmin's deep product knowledge, patience, and dedication to following up throughout the process made the entire experience seamless and enjoyable. I highly recommend seeking out Yasmin for your furniture needs at Ashley Furniture.

Scott Goldberg is a knowledgeable associate. He helped me find what I need it in a timely manner. Great job Scott.

Scott was great! Wonderful help

I have had amazing experiences with Ashley furniture, I love the quality of their furniture, their customer service is top tier, especially their employee Abir Hossain, he is an excellent employee, he is super knowledgeable and helpful, and because of him I will keep coming back to Ashley. He helped me choose all my furniture and basically design my whole house, I love my home and the aesthetic, thanks to him!

Scott was such a great and knowledgable person! Super friendly and funny! See him when you come in.

Scott is the best guy there only deal with him. Funny man and actually cares!

(Translated by Google) Miss Zuly Gonzales and I was very delighted with her service and help in selecting the best mattress and I recommend her. She is very efficient. (Original) La senorita Zuly Gonzales y quede muy encantada con su servicio y ayuda para seleccionar el mejor mattress y se la recomiendo .ella es muy eficaz.

Great experience getting our new couch with Scott, thanks for your help!

Great experience, Scott helped my partner and I find the perfect couch for our new place. Very happy with the experience, thank you!

Love this place! Abir was very friendly very knowledgeable left with a brand new couch very happy

Honest, neutral advice.

Went to Carolyn and she’s an excellent sales person. She will not sell you anything you don’t need. Also, Todd the office supervisor was great!!!!

I recently purchased furniture from this amazing shop, and I must say, it was a delightful experience. The selection was impressive, and the sales employee, Samira, was absolutely wonderful. She provided excellent assistance and made the whole process smooth and enjoyable. I highly recommend this store for both its quality products and exceptional customer service.

Adir was very helpful and helpful us buy a couch set for our home

Scott was amazing he helped us pick exactly what we wanted

The sales person who helped me at the store, he is very professional and friendly. He understands the needs of a family and focusing on their budgets. He also explains the quality of individual product that I ask for. Thanks to Abir Hossain Rathin. Wonderful customer service.

Great shopping experience with Abir.

Scott did a great job answering all of my questions and helping me find the perfect sofa! He made the process very easy. I will definitely be back soon for the rest of my furniture shopping.

Nice large showroom with lots of furniture displayed. However, customer service was awful. Seemed no one wanted to help me and when they did they were impatient. Left.

People amazing in this stote,super helpful Tatiana and William and Feri the manager,

Awesome experience

All good

Great customer service and support. I highly recommend Abir of Ashley in Culver City if you'd like to have a care professional who is respectful and attentive to your needs.

Top notch, easy, quick, efficient sales rep. Recommend

A huge THANK YOU to Ashley and especially Abir. We furnished our entire home from Ashley and it was an enjoyable seamless process because of Abir. Abir was exceptionally helpful, patient, and kind. We will definitely be back again soon.

Great Sales Rep in Madonna. Very easy process.

Abir was amazing!!!!! he was absolutely patient, and explained everything to me. He found a solution to all my concerns, if you’re interested and indecisive when it comes to purchasing the perfect mattress, Abir is the one! He’ll throughly explain everything to you before you purchase.

Ridiculous prices for the horrible quality of work that is put into their products. Horrible customer service, horrible policies and just an all around horrible store. Made a purchase, bought a 5 year warranty on the bed, bed wasn't put together correctly, my wife pointed it out to the installers who tried fighting her on it... she showed them a picture of how it should look... broke after 8 months of use. Wanted to put our warranty to use... they fought us of inch of the way.Purchasing from them... I tack it up as a life tax... an experience I wouldn't want anyone else to deal with.

My experience with Abir was excellent. This is my first Google review I’ve made which is saying something. He wasn’t pushy, and he genuinely wanted to make sure I got what I needed. 5-stars for Abir and for whoever trained him. I ordered everything on Wednesday, and it arrived at my house less than 48 hours in good condition. The team constructed everything and was out within 20 minutes.

Carroll was AMAZING! If you need a mattress or an adjustable base or both she is the one to ask for. She took her time to explain everything. We also enjoyed that the store manager Maya came over to answer some of our questions.

The worst service I have ever experienced. They put the wrong skew in and delivered me the wrong piece. Still after 24 hours not resolved

Quality merchandise, great purchase process, seamless delivery, everything spot on

This 5-star rating is specifically for Will Harris, Jr. , who was exceptionally professional, helpful, and nice. I watched as Will patiently trained an employee and dealt with finicky software, all with a gracious attitude and a smile. Ashley, you should promote this man and and give him a raise. Thanks, Will!

Excellent service along with an amazing mattress my mother loves her new mattress she has arthritis and it helped with her pain.

Customer support is like in Africa. They don’t have service at all.

The sales guy was very helpful and patient he took his time I didn’t feel pressured to purchase anything his customer service skills are 10 plus! He deserves a raise

My Sale Rep was absolutely wonderful. Very patient and kind. Thanks for reaching out too me.

I don't understand how people who work in customer service at a furniture store can be so selective of who they will assist. The Representatives at this store pick and choose who they want to help. I was being helped by a Representative who clocked out of his shift after I decided not to buy the clearance item. He assured my that another Representative would help me, but after standing around for 20 minutes and no one assisting me I asked a Representative for help and he told me that he couldn't help me because he worked in "customer service"; the irony. I now understand why this store has 2 stars and I'll assume this is a low performing store and their bottom line is being negatively impacted by the poor salesmanship and customer service.

I have had such a pleasant experience at this store but more specifically with team member Will Harris Jr. Will has an exceptional level of follow through and professionalism. He made me feel like my business was appreciated and his extra efforts were noticed. He was not my sales person but he worked just as hard as if he was. Finally someone who says let me check and I will call you right back and actually does. Thank you Will and Ashley Furniture.

Poor customer service. I recently bought furniture from the Ashley furniture store located at 8985VeniceBlvd, Ste A3 Los Angeles, CA 90034. Despite numerous attempts to communicate after the purchase, I encountered difficulties in reaching out to them, including the store manager and sales people. My questions were consistently disregarded. the customer service department repeatedly directed me to to talk in the store and they did not have the authority. the lack of effective communication and problem -resolution has left me dissatisfied with my purchase. I never buy again Ashely and can not recommend their product

Good luck walking into the store without some weirdo employee immediately stalking you like a creeper. Once you sign the paperwork and realize they lied about discounts/rebates you were supposed to get, they'll be nasty with you when you come back to complain. Shopping for furniture sucks, shopping for furniture at this Ashley is like an excercise in self-hatred.

Wonderful experience, I came looking for a couch and left with an entire living room and dining room set. Very relaxing and as it should be - oh and lovely Carol was really helpful finding the things I needed. Thanks so much guys. I’ll be back again soon.

WORST SHOPPING EXPERIENCE. I wished I had checked out all the reviews here before deciding to give Ashley's a try. The show room is shiny. The salespeople are friendly. BUT all this is to hide a bait and switch, used car sales model.I purchased a couch. The one that arrived looked like the one I tried out in the showroom but it was higher. So much so that my feet were dangling - which they weren't with the showroom model. i went back and asked if I can pay for delivery and a restocking fee to recover some of my cost. Or for store credit. The sofa they delivered was not the same as the sofa they had in the showroom. The very nice sales person said they would get in trouble if they tried to help me. So I asked for the manager. The manger came out ready to battle. No apologies for the problem. Straight out - no return or exchanges. No exception. Stone-faced enforcer. Unlike the sales pitch - there was no smile, no friendly chatter. They're done with you when you sign the contract and pay them. You don't matter anymore.Here's the real problem I have with Ashley's. Their company policy is ALL SALES ARE FINAL. BUT they never alerted me to this strict and atypical policy. The salesperson never mentioned. it You had to read two pages of tiny print to see it and it's buried in the middle of other less relevant issues. The manager said they have signs everywhere in the store. I didn't notice them. I asked where they were. When she pointed the out, they were 8.5X11 printed sheets. In bold was "RETURN AND CANCELLATION POLICY" and in tiny font below they stated the no return policy. No one in the store pointed out the fine print to me - either in the contract or in the sign. They just want the sale and be done with you.I will never go back. I would never recommend Ashley's to anyone. It's not just their strict policy. It's the underhanded way they intentionally do not alert you to the ALL SALES ARE FINAL policy yet cover themselves but making a statement in fine print. If you were going to a fire sale, the signs are usually HUGE "ALL SALES ARE FINAL". They intentionally do not want to alert the buyer to this policy. So that you buy and then they wash their hands off you. It's a shady - fly by night approach to doing business. Not worth it. You can buy similar furniture for same or better pricing on Wayfair or Amazon and you can return furniture you're not satisfied with. Wayfair and Amazon are at least transparent and care about their customers. Ashley is neither.

Scott is the best sales associate there!!! He’s patient, thoughtful, and helpful.

The staff was so friendly and extremely helpful with my important purchase

While shopping within a budget, Yasaman provided us with great assistance. Thanks to her, we found an amazing couch, a nice mattress, and bed frame!!

Yasaman is amazing!! She knows her stuff and directed me so well. She was very informative and helped me pick the perfect table I was looking for.

Thanks for the great customer service!!!

I was able to have enough time to find what I was looking for.I’ m. Ery happy withe the person that help me .Angela Velez

We had really great experience at Ashley Furniture in Culver City. Mandana was very helpful in explaining our options and go with the best one for our needs. I highly recommend Ashley Furniture.

One word...AMAZING AL Bader and Ferry took AMAZING care of me !!!! Highly recommend them to take care of you !!!!!!

(Translated by Google) Excellent customer service (Original) Excelente customer service

Noemi was very patient and helpful as I tried to find a recliner with the attributes that I needed. When I had to make a change after the purchase, Noemi and others were very helpful and made the task as easy as possible.

Lovely customer service by mandona she was very helpful and explained & answered every question we had. Deff recommend her as ur sales person and maya the manager was also very helpful. Took less than an hour for me to find the couch and bed I need and they gave me a great price. I’ll deff come back if needed more furniture.

Yasmin was very sweet and helpful, I got exactly what I was looking for. She is very beautiful!! Go to her!

Madonna made my experience so easy and enjoyable that I came back the next day to get more furniture! I have a brand new bed frame and couch because of her. I am so excited for my new home. These pieces are making it complete! I highly recommend her as your personal shopper.

My wife and I went to Ashley’s an hour before closing to purchase furniture. Brandon was very attentive and very helpful despite it being so late. Brandon let us take our time and did not rush us. I would highly recommend to family and friends and will definitely return as a future customer.

Scott was very friendly, knowledgeable & offerred suggestions. Great in-store experience

Yasmin did an outstanding job. I came in a week earlier and told her I couldn't make a purchase just yet, I had to unfreeze my credit reports so I could sign up for the zero interest card that Ashley offers. I reached out by phone and she even replied on her day off. We met again the next week and she helped me make the application, waiting while I unfroze my accounts, and then while I re-froze them, and sat with me to be sure the sofa will fit through my doors. If you have a chance to seek her out the next time you need furniture, you'll be in good hands.

Expensive

This place is great! Got all new furniture here and Fairy and Brandon were very helpful and made the whole process easy! Very nice and knowledgeable thanks for all the help!

Al Bader is the best. Took great care of our needs and gave us personal service above and beyond

I have never dealt with such incompetent people in my entire life. The manager truly has no idea what she is doing, along with her salesperson, Scott. They ensured my mattress would be delivered on a specific day and yet they forgot to put the order through. I will never shop at Ashley Furniture again and I will NEVER step foot into this store.

This is the worst shopping experience I have ever had. I was ensured a mattress would be delivered to be on a specific date and then it was "on hold" without my knowledge. The staff is unhelpful and unkind. I will never shop at any Ashley Furniture again, especially this location.

Excellent experience at Ashley furniture in Venice. Carol was awesome. Very friendly and very helpful. Will definitely stop here first the next time we are in the market for furniture.

My salesman Ali was very knowlegable and helpfull with the transaction.

Stylish furniture and very good advice and deals from the vendor.

Mandana helped me with choosing a mattress she is so helpful! Please come to her if you need any help with the mattress!!

Worst service ever I’ve ever received. They made it such a difficult task to try and make a purchase. Have bought here many times and for some reason, this time was the worst.

Great. Very helpful

Loved the service at this location! Tatyana was patient, accommodating and helped me greatly with her expertise in understanding what I wanted! Highly recommend this location!

Yasmine was very helpful, patient and professional in helping us get the furniture that we wanted. Her suggestions helped us decide easily. She never rushed us to decide which one to get. She has a great customer service. I would recommend her to my friends and family. Thank you so much Yasmine!

Yasmine was so helpful and awesome to work with!

Yasmin was very helpful and extremely informative during our purchase of a couch! Thank you!

Absolutely ridiculous. I went in for a mattress protector and the manager ferry said I wasn't able to use a gift card my mom gave me because the item was on sale. When I stated that it had money on it she said yeah our policy is that you can't use it. To top it of I asked for customers service number and she gave me the stores card. DONT COME HERE

Scott was very friendly and easy to work with when we bought our couch. It’s too bad we won’t need another one so we could go back to work with him again.

Ashley Furniture had a good selection and availability on short notice and I had a great in store experience, but the delivery and weeks of back and forth after were disappointing. Tatiana was very helpful in selecting the right mattress and furniture and gave discounts for the large order I placed and only charged one delivery fee for everything. She also gave great tips on warranty for Tempurpedic and reclining sofa. I was excited that they scheduled delivery within a week and the delivery team arrived promptly at the start of the delivery window. However this is where the problems started - the mattress was way too high, I had to jump to get into the bed and the table had a defect. The delivery team rushed to leave and claimed they had contacted Ashley customer service and they would call me shortly, of course no one called and I had to call Customer Service. For the box spring, the store said they would replace it with a lower Tempurpedic box spring, but the next weekend, the delivery person showed up with a Sealy bunkie board, which is a lower value than I paid and they didn’t have an order to take the other box spring. When I spoke with the store, they said this was a “customer preference” issue and they wouldn’t cover the difference, they already didn’t charge the second delivery fee. I think the store should be knowledgeable enough to offer varying heights of box springs to customers at the time of purchase and to know what box spring height corresponds with each bed. It was an 8 inch difference between the original and the replacement. For the table, they sent a technician the following week who looked at the table and agreed it needed to be replaced. The replacement table was scheduled for the following weekend but they never showed, after waiting 4 hours at home, I called customer service to find out they had cancelled the delivery despite it being confirmed the day before. This Ashley Store was able to reschedule the delivery for the following weekend. After 4 weekends waiting at home for various issues and poor communication between the store, customer service, and delivery people and still having the extra box spring here, I’m hesitant to return to this store.

We are very pleased with our visit to the store and now we are willing to have our dinning set soon. By the way, Brandon was great! Thank you!

Scott is an amazing representative. He understands the art of building relationships with his customers. He is not a pushy sales person. New Management, Connie and Nelson. The service is amazing and the employees seem to all be happy, Best experience ever.

Yasmin was amazing! Great customer service. I didn’t plan to buy anything today I was just browsing and I’m happy I just purchased a entertainment center and a 7 piece dining room set. She’s good! Thank you Yasmin 😊🙌🏾

I am very pleased with the way Al helped me with finding the right mattress for me as well as few other pieces of furniture. He patiently explained things and shared a lot of good information about the product and showed me all the options. I am glad to recommend to anyone visiting the store to ask for him if they want to make sure they used their time in the best way possible shopping there.

Yasmin was a beautiful flower, welcoming me to your store. She is a gem, take care of her.

Yasmine was an absolute pleasure to work with! She helped us pick out furniture for an Art Deco theme for our new apartment. Even though we decided to go for a more contemporary theme after our initial visit, Yasmine was happy to assist us in finalizing our items and closing the sale over the phone. Would highly recommend her service! <3

Yasmin was so delightful to work with. She found exactly what I need for my home. Very personal and professional. I recommend to see her when you go.

Yasmin was spectacular, friendly, knowledgeable and great to work with. 5 stars and all class!

No, because they do not keep their promise to help you with the problems in your furniture, the Insurance at the time you call them they send you someone up to three weeks later and they do not fix anything, they are a lot of liars, and your money is not returned to you although this gas less than 30 days after having bought.

Good salesperson.

Amazing service! Excellent communication, Mandana helped us amazingly! We’re happy that she directed us with the perfect items for our new home!

Yasmin was amazing! Very helpful and kind.

Tatiana was friendly, professional and very informative with good advice. Makes furniture buying a pleasant experience

I had an amazing experience with Yasmin while searching for a sleeper sofa. Her knowledge, patience, and personalized recommendations made the process effortless. Yasmin's professionalism and attention to detail were outstanding. I highly recommend her for exceptional customer care. Super excited for our sofa to arrive. Thank you, Yasmin, for making our search a memorable one!

Yasmin was great! Super helpful! Great aesthetic sense!!

Yasmin made my first large furniture purchase a breeze! Great communication and explained everything. Would recommend anyone to shop with Yasmin at Ashely

Leaving this one right here just for Yasaman! Great customer service by her and very satisfied in general with our shopping experience.

Had an absolutely fantastic experience shopping at Ashley store in Venice. The store provided a great range of furniture items. Even if you don’t have anything particular in mind when you go in, just exploring the store was a fun experience in itself. Now to talk about the customer service too. I believe I was greeted by a woman who went by the name Jasmin. And i gotta say the customer service was exceptional! I was greeted with smiles by all staff including Jasmin and all my questions were answered at all times. You won’t regret popping into this store! Very satisfied.

I had a great experience with Mandana

It's the worst experience I've ever had, I tried to buy a lot of real estate and they didn't sell it to me because I'm Latino, they're just racists and when they realize their mistake they come and try to apologize when the damage was done, i will never buy in This place.

Had a terrible experience purchasing a room set. What seemed like a newbie who worked there charged us an extra $100 and mentioned a check would be sent out to us, we politely agreed since we liked the set. It never came. Even after talking to customer service, they mentioned it was shipped out and never came. Especially in these times of inflation, terrible. Never shopping here again. Amazon, Costco and other stores online have way better deals and service, I highly recommend checking those out before shopping here.

Yasmin was patient, professional and very helpful. She spent hours helping with design and options. She is a true gem! Thank you again

Yasmin was sooo helpful! Not only did she get us going quickly, but she also has amazing taste and ideas! Thank you Yasmin for your help and guidance! Can’t wait to set up our spaces :)

Great information & service

Yasmin, Amazing service great guidance on everything we needed in a new mattress.

Yasmin is very knowledgeable took her time to help me with my purchases. Good customer services recommended come and ask for Yasmin.

Service was great.quick and easy. Al was very helpful.

I spoke to Scott G. on the phone to inquire about a specific piece. He said it was in stock and come in. When we got there, he took us to the piece and we discussed options. We decided to buy our original selection. Scott was helpful and made reasonable recommendations. Thank you Scott. We are looking forward to delivery in a few days.

Madonna is a gem…and so helpful. Kudos to Ashley Furniture!!!!

Yasmin , was very nice and knowledgeable about all her furniture in store.

Juan and Farnaz offered me exceptional customer service and did not pressure the sale in any way. I received a Great Deal during Labor Day weekend. I highly recommend Ashley's furniture store Venice location! Come anytime during the year...no mark ups and excellent financing options. Xo Tina T A very satisfied customer!

Yasmin was very helpful with our purchase and politely took the time to answer our questions.

Madana was super helpful and accommodating in helping me find furniture for my first apartment, all at a reasonable price!

Brandon is the Best!

Brendan was so easy to work with!

Yasmin was great and took great care of me!

Yasmin is the best associate who is very kind and helpful to find the best mattress and she designed me new house and I really appreciate her for helping me to get this done so perfectly 🙏

Yasmin was really helpful ,she find right matters for me and I'm really happy with my purchase. thanks Yasmin

Yasmin was very helpful and made sure to care to our needs as we looked for a mattress.

Yasmin was amazing! We bought a brand new couch and table were really thrilled about!

Yasmin was such a big help in helping us pick out our living room furniture and dining table. So appreciative. <3

Yasmin is very helpful and patient!

Scott was fantastic - very knowledgeable and easy to talk to. I had a concrete budget that I couldn’t go over and he found something that worked for me without trying to upsell me. He understood my needs and I’m very happy with the whole process.

Great experience! Mandana was very knowledgeable and pointed us in all the right directions. Will definitely be back for more furnishings.

Al,Ferry I got the best service

A very good customer service!

Super great and friendly team. From now on, I will highly recommend the place to anyone looking for furnitures!

Came in and was able to look around with little to no pressure. Ended up purchasing a bed frame and when paying was informed about a delivery fee. I asked if I could pick up to avoid fee but was told that warehouse was “100 miles away”. I wasn’t too happy with paying the $100 plus delivery fee but then was told that they would also install and haul away trash so that was cool. Still not happy that my wife had to take day off for a 10 minute delivery and install. Maybe next time I will look for a place where I can pick up merchandise and install myself.

YASMIN WAS VERY HELPFUL. She has a unique interior designing touch and was able to give me ideas on how to furnish my apartment

Easy and smooth transaction Brandon was awesome!

Great furnitures throughout. Yasmine was a great helper and had phenomenal suggestions. She has great interior designer skills!

Yasmin was great, no one was at the front to help us, as we wondered around she asked if we needed any help. We were glad she helped us because she had good styling suggestions!

Our sales rep Brandon B. Was very accommodating and friendly, he help us alot and very much satisfied with his service

Excellent customer service. Mandana is a wonderful sales associate and Truly made our furniture buying experience a delight.

Yasmine was wonderful and found us a great deal find her at the Venice location.

Yasmin did an amazing job helping out when purchasing the perfect couch! She's so helpful and definitely made it a wonderful and easy experience. The couch showed up within the week and delivery was fast and efficient as well! I'm incredibly happy with how everything turned out. Thank you!!!!!

Scott Goldner was a super helpful. I went to get a night stand and he efficiently explained my different options after understanding my requirements. 10/10 would highly recommend him if you see him!

Juan and his manger were great. Made our experience fast and easy. Juan was also very informative and took time showing us our options.

Yasmin was very helpful and knowledgeable!! She definitely deserves a raise and also needs a promotion!!

I had the best experience with Al Bader! I highly recommend asking for him if your furniture shopping. He was extremely insightful and helpful when it came to making my decisions and wasn’t pushy at all. If anyone is shopping at Ashley's furniture store make sure you ask for Al Bader you won’t be disappointed!

I recently had the pleasure of purchasing a Tempur-Pedic mattress from Mandana and I cannot recommend her highly enough. From the moment I entered the store, Mandana was incredibly welcoming and knowledgeable. She took the time to understand my needs and preferences and recommended the perfect mattress for me. Mandana’s expertise on the Tempur-Pedic range was evident, as she was able to answer all my questions and explain the benefits of the different options available. She was never pushy and gave me the space to make my own decision.

Ask for Carol she is so nice and sweet. Very helpful and answers all your questions.

Yasmin got us a fantastic deal on our Darcy sofa with a Chaise, and we couldn't be happier - we're so excited to get it in just a few days! Thanks so much for the help Yasmin!

Great Service!

Very professional and extremely helpful.!🙏🏻

Yasmin helped me to choose my bedroom set, She was very patient and answered all my questions.

Yas is a tempur-pedic expert and very knowledgeable and professional. If you’re ever in need of furniture or bedding I would recommend asking for her during your next visit.

We had a great experience at Ashley store, Yasmin made it so easy for us she is so knowledgeable & experienced & was patient with us.

Very happy with the help I got from Mandana she was receptive to what I wanted !

I went in looking to purchase a mattress, Scott did an amazing job helping me find the right one. He did a great job of figuring out which one would work best in a timely manner, without pestering me to buy right this second. I can tell through the whole process he was on my side.

She is very helpful. She gave us a lot of ideas that helped us to chose the best bed that we need and fit for our room. Thanks a lot.

Amazing Selection of couches. It was easy to find exactly what we wanted. Carroll was very helpful. She made our experience fun and enjoyable

Yasmin was very helpfull.

With superb care & knowledge, saleswoman Jasmin sold my “fussy” 91 yr old mom a recliner couch. She was beyond helpful and patient, answered many questions and got us a good deal to boot. I highly recommend using Jasmin at Ashley furniture in Culver City!

Mandana is the best!!!!! She helped me so much!!! She truly cares and takes her time to help find the best furniture

Yasmin was super helpful and efficient when talking with her over the phone and when I came into the store! :)