Ashley HomeStore Los Angeles, CA 90034

Scott was absolutely wonderful. I was there for two hours trying to make a decision and he was so patient with me. We laughed and joked about me being indecisive and how cold I was in the store. Someone came in while I was being indecisive about an issue she had which gave me more time to look. He took care of her while I got comfortable on the couches. I wasn't in a hurry.

I was out looking for a new living room set. I went to another store first, and did not see anything I wanted. I later went to Ashley and was kindly greeted by a young lady name Gabby. Gabby made shopping experience memorable. I found what I wanted and she worked hard on every aspect of this transaction. I highly recommend this store. The price was right on the money and I stayed within my budget.

Ok, I need to be honest. I work here. I used to work at Living Spaces until Recently. I believed that Living Spaces was the best furniture store until I watched the customer service, product and the lies being told to the customers. I know that because my final months I worked in the customer service from home. But I am here to talk about Ashley's. I have never been happier working at a job where I actually get paid for my hard work and dedication. My stress level has gone down and I have management that support me. The employees are friendly and do not pressure the customers to purchase which makes it enjoyable to shop. Unlike Living Spaces, We have close to 70% of our furniture in stock at our warehouse. Unlike Living Spaces which a lot of their furniture can take up to 2-3 months to arrive if you are lucky, we can deliver a large amount of our items in around 4 days. Some item a bit longer, but worth the wait. It's so nice not working paycheck to paycheck anymore.

Super and Very helpful, supportive sales person.

nice furniture and grest deals trough variety of doscounts

Dave was great!

Great customer service, great prices, and beautiful furniture. I was so fortunate to be helped by Scott at the one of the LA branches. 😀

I was very impressed with Ashley Home Store due to the size of the store which offers many choices, the polite and efficient sales ladies and the explanation of the procedures in regard to the protection plan, delivery and future options. I am also glad that I can tract my delivery and receive information via email in a timely manner. The procedures are very organized and thorough.

Went to the Venice Crossroads Ashley and got incredible service from Monica Battisti, great, expert help from the manager Fahimeh Heravi, and the whole staff. Monica is one of the best consultants I've ever had. She gave honest opinions, has a great sense of style, and helped me get a really cool sofa and coffee tables. I'm so excited about them for my new place. Thank you!!

(Translated by Google) Omg k of more beautiful things k look 😍I fell in love 😍 (Original) Omg k de cosas más hermosas k mire 😍me enamore 😍

I love going to Ashley furniture for my furnitures. Great quality and also nice people trying to give you the best deals.

I love my furniture from Ashley furniture. They have great quality and the manager in this store is awesome! He is the best! Thanks

Fantastic experience working with Sales Associate Lizeth Ortiz. She was knowledgeable about the construction of the furniture, quick to provide answers on availability, timelines, and stock. She made the entire process an enjoyable experience. Highly recommend Lizeth if you are visiting the Ashley Home Store on Venice Blvd. in Culver City. She's awesome.

Edgar was wonderful and incredibly helpful when buying furniture for a big move today. If you are going to this store, I recommend asking for him!

There was very little understanding of bed frames. The tactics to overprice items in the store over double the price online is questionable, and I did not appreciate that you would match prices, but only if customers brought it up. Continual upselling was annoying and encouraged me to purchase less expensive items (which we did). There was way too much paperwork for just a bed. The card reader did not work for a prolonged period, and time to check with manager on two different parts of the purchase was altogether too long. Next time I will not purchase in store, and will probably avoid Ashley.

No Returns or Exchanges on Mattresses. Not even poorly made ones. I needed a new mattress so I decided to go to Ashley. They were helpful and the store was clean with a number of options. This is were things go south. I received the mattress and it felt nothing like the mattress that I tested in the store. It was extremely uncomfortable. I called and got 2 different answers from the reps. The first one said that this kind of thing happens all the time and he will have someone call me back in 48 hours. After 48 hours I called back and the next rep said that there is nothing they can do to help. No one even called to tell me that. The manager on the phone said that they would send a warrantee specialist over to my house to check for defects. He did show up after about 5 days and yes he found workmanship issues and said that he would submit them and the store manager has the authority to do an exchange or credit. My issue is that the mattress didn't feel like the mattresses at the store so in my eyes it was misrepresented. I gave 1 star because the manager wouldn't even come out to talk to me. He or she sent an employee out to say that there is nothing they can do. I reminded them that the mattress has manufacturing flaws that the warrantee specialist confirmed and they said that they wouldn't do anything about it. They should have had better quality control before shipping the mattress to me. Don't buy a mattress from Ashley Homestore because they hide behind a no return or exchange policy. There are plenty of mattress companies that will at the least do an exchange if you are not happy. I made a mistake buying from them and I'm spending the time writing this to hopefully save people from buying a mattress from Ashley Homestore. Don't Buy a Mattress from Ashley Homestore!! Bad Management.

There is an obvious difference between the types of reviews this place receives. All the high ratings have extremely generic, search engine oriented language. The low reviews sound like real people. Google please investigate