Ashley HomeStore Los Angeles, CA 90034

Hospitality was great BUT......I was told everything was 45% off. Sounds great. I saw a $1200 couch and it’d come out to around $600....So I felt I was getting a great deal and I should take it. But then I saw the same couch online and it was retailed original price at $700 not $1200. So the store is making you think you’re getting an AMAZING deal when in reality you’re only saving about 5%. Not 45%. And I don’t like being lied to. Technically the couch was always worth $600 but they’re saying it’s worth double the price. This is called “Transactional Utility”. It’s when companies raise the MSRP Price and then show you a discount price making you think you’re saving.

Purchased a mattress in August, delivery confirmed on Sep 12. Upon not receiving my mattress. I have called Ashley on Sep 14 and they informed me that the delivery date was moved to Sep22. On the day of delivery I have called them and they have said that the delivery date was rescheduled to Oct 9. Not sure if this is acceptable or scam!

Naomi greeted us upon entering the store, was attentive in asking how she could help. Then she pointed us in the right direction after letting us know about potential savings. It was a great experience, we didn't feel pressured at all, more than one employee gave us feedback on questions, and when we were ready for numbers Naomi came back and helped us. Patiently walked us through different prices on different items. It was a great experience.

I had a great experience with David! I needed an Ikea sideboard put together on a specific day and time, and David went above and beyond in making sure he arrived on time even though it was a stretch for him. He was efficient and fairly priced, and the piece came out great! Would definitely recommend his services to anyone who wants to skip the headache of assembling a piece yourself.

Sales woman was wonderful

Absolutely terrible experience. I was so excited to purchase the items I did and was pretty disappointed when I was told I couldn’t take them home & it was delivery only. Then I was disappointed when the delivery date was well over a month away. Then after waiting Over a month for my delivery date to arrive, I still had no sign of any delivery. I called and was told that my items will not be arriving for another couple weeks. Will never purchase from Ashley ever again.

I will never shop at Ashely again. Customer services is horrible. I purchase a mattress and dresses with a night stand. It’s been a nightmare mattress had to be redelivered 3 times total mess damage mattress or no mattress on the truck. Today they bring the dresses I was told delivery guys will mine old dressers out nope 👎🏽 guy told me we don’t do that. I had to send the new dressers back. What a nightmare you can’t get this people on the phone and I had it up to my neck with them. I’m requesting a refund on all items including the Mattress because of the level of customer services is horrible. Please be aware of this store in don’t shop with them. I have a table and chair set I purchase about 9 months ago and it falling apart I purchased insaurance for my furniture that stuff down your throat for them to only tell me we can’t repair call your store. I mean this is a nightmare I just want out REFUND ME MONEY PLEASE

Great service finding my bedroom set and couch

Waited 4 months for a sectional..canceled after they said it’s going to be another month

Tatiana is the absolute best! I went into purchase a mattress and she was the lady that I met at the shielded window as they are COVID conscious as well. We went to the mattress section of the store she showed me a few mattresses and was so patient with my mother and I; explained her own experiences and she sold me. She was amazing, and then the manager Fahima came and joined the fun. She shared her experiences with the mattress and how it’s saved her and her families lives. I purchased a Tempurpedic mattress with adjustable base, and they mentioned that they are the #1 place to purchase this product and they don’t lie. The bed is a dream come true and they are the Dream Team. Best investment I have made for my health and sleep! Thank you Tatiana and Fahima!

The Persian manager was excellent a triple A with her transaction with me Arnold Barnette she is the best sales person for Ashley for Ashley on Venice Blvd from customer me thanks.

Great experience They priced match an item I wanted and were very accommodating

Very good 👌

I really had a great experience at this location of Ashely Homestore. The customer service provided to me was very great. I will continue on shopping from Ashley Homestore for the future!

Got a good deal on a set of wall art. Did not notice much savings on other things, but store was clean with good and diverse decor displays.

Go see Gabriela. She's very helpful.

Terrible buying experience. It’s been 2 months and I have yet to receive all my furniture. To make matters worse, they’ve scheduled 4 deliveries in the last 2 months and either canceled the day of or just didn’t show up. Will never buy from here again.