Ashley Store | Merced, CA 95348

Walked in to browse on our day off with no intention to buy anything. We were promptly approached by Ana Gonsales. She was nice at first and let us walk around. We were about leave when we saw a bed frame that was a showroom clear out buy as is type deal. We let her know we wanted to purchase said bed frame and she kept pushing us to buy more furniture after running our credit. We had to tell her several times we only wanted the bed frame since we were not interested in buying more furniture. After she finally rang up our bed frame and listened to us her attitude changed completely. She became rude and belittled my wife for asking when the frame would be ready. She told us we only had 48hrs to pick it up. We made accommodations to get it picked up next day but we never received a call to get it picked up so I then called customer service to see if it was ready and they apologized we were misinformed but that the bed will be ready in 48hrs(11/14) for pick up. Now it is 11/14 and I have received a phone call from Ana which felt more like a lecture if I’m being quite honest. Right away she told me why havent you picked up the bed frame it has been 3 days and we need it out of our showroom. I informed her that no one had called us to get it picked up the next day so I called customer service to see when it was ready. She then told me “it was ready next day and our job is not to call you to get it picked up”. This phone call was very rude and I am still pretty upset and mad about it. I tried calling customer service to complain but it got me no where. I will be picking up the bed frame later today. I hope to speak to a manager then.

Ana was great! Very helpful, attentive, kind and quick! Thank you Ana

My experience at Ashley's was great. Ana made the experience of purchasing a bed fast and easy.

Yajaira and Ruben were awesome and the entire buying process was fast and so easy. Thank you sooooo much.

Very nice furniture and home decor 🥰

We had a really pleasant experience and store manager Juan and sales associate Christina helped us with our furniture, answered all our questions and get us a great deal

Ana created a non stressful experience that I can appreciate. Quick, simple, easy service. Ask for Ana, you'll get direct answers to your questions and helpful service.

Anna was very helpful and kind!

Wonderful experience Anna at the Merced location was the best and beyond helpful

Ana and Juan were helpful with our purchase. No pressure but very informative.

We came to ashley to purchase a bed set and the experience was amazing! Everything went very smooth thanks to Anna and Luis!

I went to Ashley for a dining room set and ended up buying a sofa. Anna was a great sales help. She thoroughly answered all my questions with patience and caring. The delivery was a bit less than perfect, but my sofa arrived safely. I recommend shopping at Ashley. Support local business.

Customer Service was top notch. We walked in knowing what color livingroom furniture we wanted and the look we desired. We explained this to Ruben Castrejon, a sales representative who walked us over to a set we totally fell in love with. Easy, friendly purchase! We would definitely recommend.

Everyone was very nice. Quality of a lot of the products are poor and do not hold up. Finishes on products are of poor quality. Just not my favorite place.

Sales person was nice & delivery fine. But found couch to be very hard. Chairs were fine.

It’s Ashley’s policy of not be able to buy items off the floor unless in clearance. Otherwise, my experience has been pleasant.

Anna was very helpful and knowledgeable!!

Anna was so friendly and knowledgeable about everything we had questions about. If you visit this store I highly recommend you ask for her. Fastest & easiest experience

Anna had answers to all my questions and had suggestions if I didn't find what I wanted!! Excellent service!!

The sales manager (Ruben C.) was very attentive and knowledgeable plus he likes working with clients. Thanks a lot for the good job.

Anna was great!! Great customer service :)

Anna was very nice helpful

Great experience! Anna was wonderful.

Rubin and Annia. Are great. Very professional. And helpful. Love this place.

Anna at the Merced store was very helpful and knowledgeable. She made our purchasing experience easy and low pressure.

RJ had excellent customer service

Fast and efficient service. The employee was exceptionally patient while I took the time to consider my needs.

Anna was very helpful

very good, Ana was very helpful

Anna is an incredible example of customer service. Thank you for her support.

Anna was so helpful and nice to us we definitely will come back if we need anything more !

(Translated by Google) The store staff gives you a great welcome, and the saleswoman in particular, gave us a great tour of the store and gave us a demonstration of all the products we are looking for, in general she was very friendly, attentive and sold us what we wanted. we were looking for (Original) El personal de la tienda te dan una gran bienvenida, y la vendedora en particular, nos dio un gran recorrido por la tienda y nos dio una demostración de todos los productos que estamos buscando, en general fue muy amable, atenta y nos vendio lo que buscábamos.

It was an amazing experience. Alondra assisted me with detailed information and friendly behavior. I would like to buy from Ashley again with her assistance.

The store manager was rude and short with us. I’ll be buying my sofas elsewhere

Seller Ana really nice and helpful thank you Ana for your help

Anna was super helpful and me find the perfect bedroom set. I was particular about the color and drawers. She was patient and kind. Thank you! I can’t wait to receive my bedroom set.

Went in to look at recliners, found one that we were interested in and bought the entire set. When we arrived home we noticed that the sales person ordered the wrong color. So I called n had them change to the grey, the initial delivery date was supposed to be the last of July, but bc there was an order change that pushed us back to August 27th, we then got a notice that the furniture was arriving today, the delivery people called n gave us a 30 minute window. They arrived in less than 10 mins and no flippin recliner, the salesperson assured us the order was for 6 pieces. I am not a happy customer, they are a bait n switch company bc they send messages all the time come on in see our sales prices, you get there n there's nothing on sale, n u also can't make your purchase and pick it up yourself bc it's got to be made, this sounds like bait & switch, I will NEVER do business with this company again!!! As for your salesperson Yahira, she needs another job bc she's not good at what she does, n she's not truthful by a long shot!

Anna made us feel like family! Amazing job. Thank you!

My wife and came in just looking for a dresser, and we were incredibly impressed with the service we received from Yajaira. She was knowledgeable, patient, and went above and beyond to ensure we found exactly what we were looking for. Her friendly demeanor made our shopping experience fun and enjoyable. So much so we ended up with a full bedroom set and a new mattress.

We had horrible customer service with Kee. We needed an extra day to pick up a dining set and she would not accommodate us. In addition, she was rude and condescending. We were going to come back to buy more items, but after this experience we will shop elsewhere.

RJ was a wonderful help with deciding on what couch we should buy. She suggested great options and was happy to help with any questions we had! Thank you Rj!

Rj at Ashley’s Furniture in Merced, was very helpful was able to answer all of our questions and concerns. Sent us home with the right mattress. Thank you RJ

Today I was helped by Ana and Gagan and they were both completely wonderful. They made sure to find me exactly what I wanted and get the best price possible. When I let them know what I want they know exactly what I’m talking about.

(Translated by Google) Alondra Rojas, excellent service, I give it 10*****👍 (Original) Alondra Rojas excelente el servicio le doy 10*****👍

Was welcomed as soon as we came in. Ana and Gogan were very friendly, super helpful. They made our fruniture experience so easy, they were not pushy they answered all our question and help make it a great experience. We will differently be returning. Thank you Ana and Gogan!

Rj is awesome, answered all our questions !

I went to Ashley to buy a couch a few months back. I was helped by Ana and couldn't be happier with my experience. Ana went above and beyond to ensure that I got exactly what I was looking for. Ana was friendly, extremely knowledgeable, and very patient while helping me. I can't praise Ana's customer service highly enough. I will definitely be back to see Ana the next time I need to purchase furniture!

I used to be a manager at one of the Ashley’s located in Milpitas CA. I also worked for Ethan Allen and Living Spaces. Ashley furniture store has always been my preferred store to shop for furniture because of the quality overall and the prices (if you know when to shop for all their good deals or when they have financing specials). On 4th of July I visited Ashley’s in Merced with my grandpa. Now even though I’m familiar with their stock, prices, special financing terms etc, the only advice/suggestion I gave to my grandpa who’s shopping for a new mattress is, tempurpedic’s warranty is one of the best warranties on mattresses than any other brand, hands down. Ana who is our sale assistant was so patient and kind while working with us. Originally my grandpa just wanted a new mattress but when buying a new mattress and not a new base for the mattress you’re running the risk of your mattress not fitting correctly on the base which can turn into a big problem. Ana explained to my grandfather the risks and the hassle of not buying the base with the mattress at the time. She even reiterated what I had mentioned before about delivery, that if my grandpa buys just the mattress now then order the base later, the delivery crew will NOT pick up, lift or move the mattress that was delivered a few days before the base. It’s in the delivery company’s contract, which a lot of ppl don’t understand. Maria explained and went over everything thoroughly and answered all of my grandpa’s questions and concerns. My grandpa is not an easy person that shops so of course I helped him but Ana is the real MVP because most people wouldn’t be able to tolerate my grandpa lol. And for the record, Ashley’s has a better shopping experience/environment. And what I mean by that, unlike Living Spaces, where all the sales people hound you in every department asking if you need help or have any questions, their repetitive approach gets annoying and feels more like their trying to get you to buy something before leaving the store even though Living Spaces sales people are on hourly wage and Living Spaces claims that’s how they are different from sales ppl from Ashley’s and any other store because they’re not “really trying to sale you” but they really are. So for an overall better experience shopping for furniture, Ashley Homestore will always be my go to store. I will always recommend them to family and friends and even strangers. Better quality, customer service, the sales people are awesome to work with. I’m moving soon and I’ll be coming to this store, the Ashley’s in Merced to purchase all my furniture for my new house in Tracy. I like Ana so much even though I wasn’t her direct customer, I do plan on working with her when I’m ready to purchase new furniture for my home.

Alondra was a great help, she made it easy and comfortable.

RJ help my wife and I pick out the best bed for our budget, she is very professional and knowledgeable of the products and works out the best deal for you. We're very satisfied with our Shopping experience.

RJ was so helpful, courteous and professional. She was so patient and knowledgeable. What a great asset to the company.

Wonderfull customer service protection plan well worth it and we love dealing withRJ 😊

Yajaira Figueroa, was a great help in finding me a bed and nightstand. I am extremely satisfied with the service she provided that was easy and convenient.

Yajaira Figueroa was amazing and so kind! She really knew where to direct us and helped us out a lot!

Yajaita saved us a headache thank you so much!!

RJ was very helpful and thorough with the purchase of our Tempur-pedic mattress, would highly recommend her for any of your furniture needs

RJ is a good sales person very helpful and nice!

A employee RJ was very helpful. She had great communication and explanation skills. Next time I come I will definitely ask for RJ again.

Rajvir Kaur was very helpful and informative, very smooth pleasant purchase 🙂

I don't recommend this Furniture place is the Worse Ashley store It's no good. I buy Recline.r and they told me to buy insurance for my Recliner and they told me they it's going to be good 5 years But Two years after my Recliner is not working no.They told me they can fix that. Please be careful

RJ and Qi were awesome and very helpful! Explained everything so clearly about the recliner we bought. Even after the purchase they are willing to work with you when something goes wrong with the assembly and delivery. Thank you so much!

RJ was very good at explaining everything! She knew what was important to us and sold us on our new couches! Thank you so much!

I felt absolutely scammed by this furniture store! I did an online search for "queen mattress near me" and there were a few options that popped up. Ashley furniture seemingly had the best price. So, I went to the store to make the purchase and I had my friend meet me there with his truck. I go in and am greeted by an associate, who leads me to the mattress to "feel" and look at. Since I needed the mattress immediately for my mom and step dad, I said ok, I'll take it. The associate said ok, it'll be here on Thursday. To which I said, can I get it sooner? The answer was no. After getting rung up I learned that I have to pay the delivery fee which wasn't shared with me in the beginning. I also learned that after you "feel" the mattress and make the purchase you cannot return it unless it is defective. Also, you cannot have it shipped to the store to avoid the delivery fee. I felt like I was bamboozled because this information was not shared beforehand. I shared my feelings with the associate and all she said was "well, that's just our policy ". My experience was terrible. I do not recommend shopping here.

Yajaira helped us purchase our first couch today! She was so kind and answered our million questions with ease. So greatful for her help and we will be back for more furniture in the future.

Just went into this place to look for a mattress my girlfriend asked the lady to use the bathroom and she said it’s for customers only assuming we are not looking to buy and was being very rude don’t go here if you don’t want to feel judged while shopping.

I definitely recommend. The customer service was excellent and they have a good variation of furniture. Gagan assisted me & I appreciate how he gave me detailed answers to all my questions, which made the purchase process smooth.

The store was very visually pleasing with friendly associates. Sales associate Gagan was extremely helpful and stayed true to his word about holding the furniture I was interested in until they could be sure that all of the pieces to the display model that I was purchasing was accounted for. He was kind and professional. It was my first experience with Ashley Furniture store and they have earned a new loyal customer

Rj was absolutely amazing!!!

I had a fantastic experience at Ashley’s today! Yajaira was incredibly attentive and had an eye for detail that really impressed me. She took the time to understand my style and helped me select a bedroom set that perfectly fits my space and aesthetic. Her patience and expertise made the whole process enjoyable. I'm thrilled with my new set and grateful for such a positive shopping experience!

Yajaira went above and beyond to help us pick out the perfect bedroom set. Not only did they help us find a beautiful bedroom set that fit our style and budget, but they also made the entire process stress-free. We are thrilled with our new set and can't thank Yajaira enough for her excellent customer service and professionalism. Thank you!

(Translated by Google) Ana treated us very professionally. Very attentive, very kind... (Original) Ana nos atendio muy profecional.Muy atenta mucha amabilidad...

Ann was amazing! Very helpful and informative. Left feeling like we made a great purchase!

Store staff was friendly and not hovering. They gave us our space to evaluate the recliners we were interested in. Ana, our salesperson, came by once to ask if we had any questions. Once we made our selection and purchase was effortless. Great store and great deals.

Had a wonderful experience -RJ was super helpful and great to work with. Excited about our purchase!

The service is usually good but i came in looking for a couch and they were being awfully rude, very much in my personal space and asking unrelated questions. They are very unprofessional with their work and only pay mind to themselves. I strongly do not recommend if you are looking to buy from this company in merced.I feel strong about my response. I also did not feel comfortable or recognized.

I usually leave good reviews at places but the customer service is bad! Their supervisor is pushy and rude. They need to be more professional workers and I do NOT recommend Ashley Furniture Store in Merced to anyone.

I was in there looking for a dresser and saw a great deal on an adjustable bed. I went back the next day and talked with Ana, who assisted me with my purchase. There was a piece that they forgot to give me and Ana called me right away and apologized for the inconvenience, it wasn’t a problem. I’m really happy with the bed. Everyone was friendly and helpful. I will be back again.

Ana Gonsales was a great help she was wonderful and knowledgeable

Excellent services. Qi and RNJ were very friendly and helpful 😊

Ana service was exceptional! Very amazing, and attentive :) would highly recommend her

(Translated by Google) Stephany helped me with this purchase and was very kind. (Original) Stephany me ayudo con esta compra y fue muy amable

Ray was super great was very helpful and efficient and educated and has wonderful personality would highly recommend.

Good experience with ray.. Very helpful 👌

RJ was amazing during our visit. She was very professional, informative, and attentive during our purchase. Thank you RJ!

Ray was a lot of help with all my questions and he was very patient with me. Thank you

The sales rep and manager are very helpful. Great selections! We are happy with our purchase.

Awesome salesman! Loved our experience. They go above and beyond to be helpful. Great selection of furniture.

I originally thought I would be leaving a good review. Unfortunately, in light of recent events if I could give 1 star I would. Customer service is ATROCIOUS, even by the manager. I purchased a couch and love seat for my parents. One of the main reasons we went with Ashley was due to the delivery date. Yet when my mom called to see if she could get an update on the delivery TIME she was told actually not only would it not be delivered when we were told they would be, but they won’t even be to the warehouse until the date that was supposed to be the delivery date. Instead, due to their address… it won’t be delivered for at least 2 weeks! I understand things happen, where the terrible customer service comes into play is the fact that there was ZERO communication about the delivery change. No phone call, email, nothing. It took my mom going into the store to find out! It’s absolutely disgusting the lack of willingness to perform a job.

RJ was very sweet and helpful with trying to get us the best deals possible. She made the buying process easy to understand and it was really nice to talk to her. Go to Ashley’s for all your furniture needs!

Anna was really helpful and knowledgeable during the purchase process but everyone else I spoke to at this store was also really helpful and courteous.

Ana was our representative and she was amazing. So helpful, quick and sweet. First time here and had the best experience!

Great customer service and friendly staff. Love my bookshelf and kitchen table. Thanks Gagen Tonya and the blondie who reminders me of my god daughter Mia.

Ray was quick responsive and attentive! Excellent service! I’ll be back for more soon!

Just got our first table and was helped out by RJ who was great and quick through the whole process! Ask for her if you need any help

Great service.Ana provided excellent customer support and answered all of our questions.Furniture is amazing 🤩 highly recommend shopping there

Thanks Ana

Thank you Ray for help me with my purchase. Love the furniture at Ashley's. Costumer service is the best

i absolutely love shopping at ashley homestore, I get greatcc c customer service everytime . my whole home is almost fully furnished by Ashley products I have no complaints!!!

Anna and gogen were EXTREMELY helpful. From the moment I walked in Anna approached my wife and I and took great care of us. Wonderful service!

Excellent service fast and prompt.

Ana was awesome! So super helpful, friendly and funny! She made shopping fun!

Ray was very helpfull

Stephanie was very knowledgeable & friendly she made purchasing our stools & dinette set very easy .

Thanks Anna for helping out with our purchases today! I appreciate it!

Thanks Ana for being patient and helping us with our couch! Appreciate it! 👍🏼

Great customer service from Ana definitely recommend to friends and family

R.J. was amazing!!!

Purchased couches and customer service with Ana was awesome! She was very helpful and answered all our questions highly recommended

RJ was wonderful with helping me today at Ashley Furniture. She greeted me when I first walked in and asked what she could help me with. I appreciate her help in purchasing dinning table for my daughter. Thank you, Christina Lopez

Ana was the person that helped me with my purchase. I came looking for a bed for my guest room And she made the process really easy. Very nice lady I will for sure come back to purchase in the future. They offer a variety of furniture & at affordable prices

Amazing service! Pamela Rios was my sales rep and she was very helpful and provided excellent customer service, she answer all my questions not once did she pressure me to buy, she won a costumer, will return to buy more ☺️

Ana was amazing ! She was very helpful and knowledgeable . Go Ana !

Ask for Ana, you won’t regret it! Came in today looking for a sofa set that fit our needs and Ana not only gave us a great experience but educated us on which pieces best suited our needs. Ashley’s had a great selection of furniture at great prices.

Associate Anna and manager Qi were so amazing, patient, helpful, and knowledgeable while helping us in the process of purchasing a new sectional. It was a hassle free experience.

RJ was very resourceful and helpful. She also made everything easy for me and my family! Highly recommend her…

Ana helped me out out with my mattress purchase she was very nice and made me feel comfortable to ask questions and she also got me prequalified for my mattress :)

Great customer service with the friendliest staff. Pamela and Gagan were amazing and helped us find exactly what we were looking for. They showed us all the different options with different price ranges. Definitely recommend stopping by.

Ana at Ashley’s store went above and beyond to help us find the perfect bedroom set. Loved that she is bilingual and she made it easy to shop so that we were in and out fast.

(Translated by Google) Very good service Ana is very kind and very attentive I loved the service (Original) Muy buen servicio Ana es muy amable y muy atenta me encantó el servicio

Awesome Ana and Gaugan super amazing !!!! Bought some couches and dining table they were so amazing. Will definitely be coming back for the bunk beads. They were both super helpful they even helped us load up some things. They really went above and beyond. 10/10 experience.

Ray was really good. Please buy from here if you buy furniture.

Every one was very helpful and nice

The associates at Ashley were very helpful. They were really listened to our needs and did not try to sell us anything extra we didn’t. Ana was very kind and helpful. So was the store manager. We will be returning Lord willing when we purchase our next bedroom set.

Yajaira at the Merced store was extremely helpful and patient. I will be back. Thank you, again.

Great experience. Although I was hoping to take home furniture today(I believe that would assist in increasing sales volume), I was pleasantly surprised by the quality of service offered by Staff. Pam helped me from start to finish and was extremely helpful in answering any and all questions, from the availability of items, to the total cost explanation(warranty, base cost, shipping etc), to the weight of items(in considering lifetime durability via density of engineered wood materials), and all the way to style choices. She was extremely knowledgeable and did not push an uncomfortably hard sale, I would say she was just assertive enough to be efficient in getting the job done. The only hiccup that could be smoothed out was the Wifi to the device seemed to be intermittent and Pam had to navigate around to the service desk to get a cleaner connection, but even that she made light of and kept any feelings of impatience at bay. Great Store, Great Staff, And Great Management HR, Keep up the good work, I will be shopping here again, I am disappointed I did not visit this spot sooner. Thanks, -J

Ana was wonderful to work with. She was helpful and made my transaction very fast and smooth.

Had to wait a month to get my couch horrible. Not good business just a update a month and a half later and I'm still waiting on my couch this is the worst business place possible please do not purchase from here

Great customer service yajaira Figueroa

Had a great experience going to Ashely Furniture store. Thank you to Ray he help me out.

Ana was amazing and very helpful. Look for her the next time you come!!

Friendly employees.

Thank you Ana for the quick process of finding the perfect furniture we needed. Thank you!

Yajaira was an excellent helper! Recommended me the best options for my needs. I will definitely be coming back to her for my future purchases!

Very pleasant experience. Ana was exceptional. She was patient and made the buying process simple.

Ana was fabulous - such great customer service!!! Please ask her when you come to Ashley’s furniture store, you won’t regret it (:

Good furniture and good service

Gagan Birk (Ashley Furniture in Merced) is very knowledgeable, professional and patiently helped me with my new bedroom set selection. Thank you Gagan!!!

Pam was a terrific help with the purchase of some new home furnishings. She was extremely knowledgeable about the products and made the buying process seamless. Her patience with my indecisions was greatly appreciated!

Gagan Birk (Ashley Furniture in Merced) is very knowledgeable, professional and patiently helped me with my new bedroom set selection. Thank you Gagan!!!

Wonderful service here. Yajira is such a wonderful employee. I am quite the picky Customer and she remained patient with me. I had brought my kids, and she even entertained them while also helping me pick out the bedroom set that I needed. I definitely will be returning whenever we need more furniture or household items. Thank you Yajira for making shopping at Ashleys a great experience.

Great salesman very helpful

Yajaira was awesome and made the experience easy and quick!

Yajaira was very helpful and made the experience very pleasant.

Great service very helpful let us look around and then gave us the pricing. Great attitude.

Pamela did a great job and was very helpful! Ended up getting a nuce table and Beautifyl sectional. She e needs a raise!

Ashley Furniture in Merced is the #1 place to buy quality furniture with excellent customer service! This is the second time in 2 months that I’ve purchased quality furniture at excellent prices and have been helped by the sales reps in the business. Victoria was there to answer questions, give pertinent info and guide me to what I was looking for in a professional and personable manner. Great experience.

Yajaira was very helpful and made the process easy and simple! We got a couch, dining table, and chairs & she was informative about each piece of furniture she showed us. This made our experience enjoyable and simple. She was very kind and had a great attitude!

Yajaira was very helpful. It made our experience enjoyable. She showed us around and helped my girl friend out and relieved a lot of the stress. Loved it.

Popped in to “check things out” as I was looking for a new queen bed and was promptly greeted by Ray. Even though I showed up 20 minutes to closing, Ray had a great smile and his guest service was above-par!! After some thought I showed up the next day to meet Ray and he graciously locked in a great deal for me! Thank you!! I can hardly wait to receive my first few pieces!

Pam really nice young lady and great customer service

Pam good customer service and really nice

Excellent salesperson and service. We love this store. Yahaira Figueroa is someone we highly recommend. Thank you very much for making everything run so smooth. We will be back

Ashley was the best

Went in for a bunk bed for my sons and had a lovely chat with Ray. He was very helpful and cheerful. Helped me with financing and helped me find the bed I wanted.

(Translated by Google) Good place kingly kindness in questions about recommended prices (Original) Buen lugar amabilidad de rey en preguntas sobre precios recomendables

Ray was very helpful in getting my dining room table set.

Victoria was very helpful.

Victoria was more than helpful with my purchase. I was in and out.

Very patient young man !!!!

As soon as we walked in Yajaira was warm and welcoming. She instantly asked us, in a comfortable manner, if we needed help with anything. Upon our response, she walked us over to the items we were inquiring about. She was informative, all while conveying a friendly like demeanor. We felt comfortable with her and are grateful, as well as satisfied, for this shopping experience.

I had a great shopping experience. Yajaira was so helpful and very knowledgeable. Thank you Yajaira!!!!!

Ray helped us great customer service super friendly. Manager was great as well. Great team work!

Ray is an awesome sales person.

Ray was the best! He was very patient as I tried out a lot of beds, never rushed me and made the whole process very smooth. It was a great experience!

Ray

RJ had great customer service and was very helpful.

Great staff and management super easy and painless transaction

RJ was really helpful. She’s super nice and and patient.

Stephanie Flores was our sales rep and she did an amazing job at showing us different options within our price range, and setting us up with a payment plan which was extremely helpful. She was also very kind and considerate with her time and energy considering we had toddlers with us which made the trip a little bit of a hassle.

Awesome service and attention to detail. Highly recommend RJ!

Friendly and excellent service!!! Overall a great experience. Thank you Pamela 🤍

we had a great experience working with RJ.

Very helpful with what I needed

From interning the store to leaving the store we always get great service ! Very friendly staff and always explains very well. We love our Ashley store and staff :)

Rj is the best

Very good customer service. Was very pleased with my purchase. RJ was very helpful. Thank you RJ.

RJ was super helpful but not pushy. She gave us our space to look around but was always close by so when we were ready for questions, she can assist. Thank you Merced Ashley Furniture!

Pam is a very patient and sweet sales associate. She will go out of her way to help you find the perfect furniture that fits your home. We would love to see Pam again next time.

Pam was the lovely lady who helped us. She was very patience with us and soft spoken. We did not feel rushed or pressured during the process, which we like! We ended up getting a couch and lover seat and a tempur pedic mattress. I would definitely be requesting for her again in the future.

Very helpful and knowledgeable.

We received Quick friendly service by "RJ"

Very good customer service thanks Ana for your help. Really appreciate it. Great customer service

My sales associate was good and the Store Manager was awsome. They explained everything but I chose the wrong firmness tho. But it’s hard to figure is out until you really trying to sleep on it and I CHOSE the wrong one.

Great service from Qi and RJ. They were very transparent and willing to work with me and my husband. Thank you! Keep up with the awesome work.

We came to shop for our first piece of furniture, we knew nothing about financing or how much the prices would be , luckily we were able to receive some of the best information, tips , & great customer service from RJ ! She was super helpful and was doing everything in her power to help us find our perfect sofa/love couches for our first apartment!

RJ was a huge help!! She was a great help, helping us find the perfect couches for our brand new home! Huge help! Would 100% come back in the future , thank you😊

RJ was wonderful. She was very patient as we tested multiple beds and adjustable bases for a new bed. She ensured all out questions were answered and helped us feel very secure and satisfied with a major purchase, bedroom set and mattress with adjustable base.

Rj was really helpful and answered all the questions I had.

Pamela is very helpful, nice, and helped me find what I needed. I love all the items they have at Ashley’s furniture. -Yohany

RJ was so helpful and really went out of her way to accommodate us will be coming back in future to do more business

RJ- excellent experience!

RJ was wonderful and very helpful. She answered all our questions.

Ask for Victoria, she is a wonderful sales representative. She listened to what we wanted and showed sofas that matched our description. She was very helpful answering our questions and made the process of purchasing our sofa set easy. Thank you Victoria!

Pam and Gagan were excellent with customer service. Top notch customer service!!!! Much appreciated!!!! I will definitely come back to do more business!!! Thank you so much to both of you!!!!

Kristen was really helpful and helped us buy our coaches

Pamela did an amazing job she helped us with everything we needed help on and fed us with all the information we needed to know

RJ was great! Helped us find the perfect couch and shared some laughs. Very knowledgeable salesperson!

Pamela was fabulous and very sweet. I enjoyed my time at Ashley's.

RJ you did it again thanks! I'm very happy with my purchase!!

Amazing service! Pamela Rios was my sales rep and she was very knowledgeable, helpful and provided excellent customer service, she should get a raise! I ended up ordering a beautiful dining set that is part of the Havalance collection. I may also order the Dining Server long table. You should definitely buy your furniture at Ashley Store.

R.j is extremely helpful, answers all questions & really patient. Recommend getting help with R.j specifically. ❤️ she helped us find our first couch! Thank you R.j!

Received excellent customer service from RJ and walked out with a couch that we absolutely love! Would highly recommend working with RJ and shopping at this location.

grateful to Pamela, very good service, very kind if she knows how to serve

I came in to the store looking for a leather living room set and Kristine was super helpful. She answered all my questions and even explained the different materials that Ashley Store has to offer. She was very personable and I recommend that you ask for her when you go in to the store. Thank you Kristine!

Rj was great! Helped us pick a couch to fit our budget and needs. Got what we needed and quickly! Very friendly and professional.

RJ was very helpful and friendly, she took the time to discuss my needs and found the arrangement that works for my living room.

RJ was very helpful , explain everything and gave us our 5% discount for police enforcement. Thank you happy holidays.

RJ was very helpful! Very wise and kind! Will be coming back again due to her service ☺️

I took my mom to buy a recliner @ the merced, CA store and Rj was great!

RJ was great & helped me choose the best mattress for my household. Will be coming back whenever I need more furniture.

RJ was very helpful and informative when we were buying our furniture. We were supposed to have ALL of our furniture delivered on the 9th. All we got was our couch and in table. And the guys who delivered them didn't even put the in table together correctly. I had to go down to the store to find out the rest of our furniture was on back order. So now, we have a partial delivery on the 19th and we get our love seat on the 26th. We can't even have guests over for Christmas.

I recently had the pleasure of visiting Ashley’s and I must say, my experience was nothing short of exceptional. I would like to commend one particular employee,RJ, for their outstanding service, knowledge, and dedication. Her friendly demeanor made the entire shopping process enjoyable. What struck me the most was her incredible expertise in furniture. RJ demonstrated an impressive understanding of various styles, materials, and designs, guiding me effortlessly through the selection available. During my visit, I had several questions and specific requirements. She actively listened and paid close attention to detail, ensuring she matched me with the perfect furniture pieces to suit my needs. Her patience and ability to answer each query precisely was remarkable. It was evident that she genuinely cared about my satisfaction and went above and beyond to ensure that I made an informed decision. RJ displayed outstanding professionalism throughout the entire process, showing a strong work ethic and attention to customer satisfaction. They meticulously addressed all my concerns, making sure that I was completely satisfied with my purchase. The exceptional service I received from RJ truly enhanced my shopping experience. She elevated the standard of customer service and proved to be a valuable asset to the store. I would highly recommend seeking out RJ for anyone who is in need of furniture expertise and outstanding customer care.

Had a great experience with our purchase today. RJ is very friendly and knowledgeable and took very good care of us and helped us get the things we wanted for our home. My husband and I didn’t feel pressured to buy anything and are very satisfied with everything.

I had a great experience working with RJ

RJ has great customer service. I felt comfortable speaking with her. She was very helpful and informative. Thanks again RJ for the great experience. We will definitely be returning for future purchases.

Easy, walk-in friendly and great customer service

Excellent staff! Extremely helpful

My experience at Ashley's was great Rj was really helpful and guided us to what we were looking for

they were able to point me in the right direction as soon as I let them know what I was looking for and they were kind and patient with me. Overall, don't have anything negative to say because they answered all my questions and were very honest.

As soon as we walked in, RJ greeted us. She was attentive and answer all the questions we had. She was extremely helpful. We had a great experience with her.

A manager told me that price match their own products if their website showed a different price. I wanted a set of couches that were just under $3k. I had to wait for bank to open to allow my card to be used beyond normal daily limit. We shook and I left after he said he would call the next day, to complete the transaction. Well, he called to say his boss told him that they would lose too much on the deal and they will not be honoring our deal, which was just a darn price match of their own product from their own website! The site has two couches for the same price as the same single couch sold in-store...After shaking hands, the manager was put in a bad spot. I feel bad for him but shame on his boss for backing out of a deal after it was agreed and even after the manager shook on it! The manager said he felt bad for me...but I feel bad for him. Horrible experience for both of us.

RJ was very helpful and informative

Great experience with Victoria! She was so helpful and kind. We will be back!

Perfect service from Kristine , she was pretty nice and we felt comfortable with her and she explain all the doubts we had

Walked in, meet immediately by a knowledgeable sales person and walked to recliners.Tried out 2 models for about 15 minutes while salesperson answered all my questions. Walked to font of the place an finalized sale Sam signed papers an picked when I wanted it delivered. Fast easy accurate an done an on my way in 1/2 hr. Very pleased with my whole shopping experience!,

I had a great experience at store with RJ

Gagan was very helpful. I received amazing customer service from the moment I walked into the store.

Came to purchase new couches and Stephany was a great help, very friendly.

I am very unhappy with this place. I have a credit card through them. It was so confusing to me that when purchasing the item, separate from my credit card, I had to pay separately a deposit and shipping. I feel that, that was outrageous. Then I got the item, and it was damaged. The movers brought me my item put together already and banged it on the way in and was rushing. Plus, there were other visible marks beside what they caused. I talked to the store associate, and they made a report. They told me that they would send another one out. So when it was supposedly delivered I was not home but a friend of mine was and they came and did a touch it up! Ummm, noooo!!! I'm most likely not going to get anything else from them. I paid for a brand new item. I expect a brand new undamaged item. Simple.

very nice employees , definitely recommend

Good experience. Salespeople were great. I would recommend

Amazing service! RJ was very helpful friendly and quick to help us out. I definitely recommend this place! Amazing items and great prices.

We had a good experience shopping. RJ was excellent and we appreciated her help so much. We are excited to get our new purchases. RJ definitely deserves something extra. Thanks Jamie and Wes Faulkner

RJ was amazing! Very helpful and sweet 👍🏼

I’m so happy with our visit to Ashley furniture today. We loved our experience with RJ, she was very knowledgeable and was able to help us find what we wanted!!

RJ was very professional and very kind and very patient with us. She is very very helpful to my wife and helping her get the things she wanted on her wish list. I am very thankful that RJ helped us and she was our sales rep.. Definitely will be back to buy from her again thank you to RJ and Ashley team.

RJ was very helpful and tentative. Smooth transaction and very informative.

Expensive stuff.

Very helpful 👌

Great service with RJ!

Great Customer service! Thank you RJ!

Had a great experience working with RJ

RJ helped us pick out a couch today, she was very knowledgeable and helped us find exactly what we were looking for. Thank you RJ for being such a professional.

RJ was so helpful and nice and helped us find the perfect couch for our tiny living room!

Thank you Stephany and your manager for your help and expertise in helping us purchase our new furniture.

Victoria H gave us exceptional service and was very attentive to our needs and wants while being professional. It’s rare to have a salesperson listen to exactly what you want. Because of her excellent service we will be recommending her to all our family and friends in need of quality furniture and service! Thank you Victoria for all your help! 😊

Tonya was the best, lead us to exactly what we wanted, what we could not find she found it on line and got it ordered, extremely helpful 😀

The saleperson was amazing and helped us find the perfect mattress!

Excellent service. In and out in just minutes. Sales woman stephany was a big help. Thank you

Nice selection of furniture.

The sales associate Rajvir at the Merced location was very kind, and informative. The store is clean, and have many selections for a reasonable price!

RJ really helped me so much and made my purchase for new couches so easy!!

We were looking for a dinning set and had a great experience with Kristine's knowledgeable assistance.

Mike was awesome very helpful

Great service and and excellent sales rep

RJ is amazing. She’s thorough and very easy to talk to. She listened to my dads needs and came through. Her customer service skills are on point. She has a customer for life

RJ was absolutely the best help. Great experience. Ask for her!!

RJ was super helpful and made us feel comfortable when we came in to look for a mattress.

Victoria was nice to talk with.. the process was so fast, first time for me getting stuff from Ashley furniture

RJ was just extremely helpful. I'll definitely be seeking her out the next time I come to this Ashely's

Mike was great. Showed me multiple options and ended up working out perfectly. Thank you.

Rajivr Kaur made my experience amazing

I went to the store I got a beautiful sectional and John had the patience to show me all selection they had to chose from in store and online.

Had a great purchase experience with rj would recommend.

Great Customer Service. I appreciate them working with me finding the right furniture for my home.

Victoria was very pleasant and patient with lIstening to my needs !Ms. Victoria helped me with all my needs …

Just left the Ashley store in Merced. I am 110% satisfied with the help I received from Victoria H. She answered all my questions and was a pleasure to work with.

Mike was super helpful and didn't try to sell me something I didn't want.

Going on 3 weeks now and I still have not received my bed frame and there is literally NO customer service when you call. They refer me to the store and the store says to call customer service.Purchasing what I wanted was fine. Mike the salesman, was excellent!It went downhill from there.3 days later, I got my mattress/ box spring, but NO BED FRAME and i did not get a call that it was on backorder. I called to get the delivery rescheduled. It was suppose to be last saturday.GOT A CALL, EMAIL AND TEXT saying that they would be here from 10 am to 2pm. I called at 2:30 and they said that there were 4 stops ahead of me.. probably now around 4:30. At 5.45, i called again and now they are closed and asked me to call the merced branch. They said they would put remarks to contact me. I got an email that day.I called to reschedule and they said it would come on WED 8.22.23.This time, NO call, email or text, like the last 2 times, so i called and the auto voice mail said i was scheduled for WED..... SEP 6th. AGAIN, no call or anything saying they changed my time. I go to the local merced office...AGAIN and they said that they could not guarantee a delivery and told me another date.. 8.29.23.. I am not holding my breath. It will be almost 1 month before I can get my frame. I will now cancel my frame and see about returning my bed too. Tis is ridiculous!!! This is the WORST customer service i have ever had from any retailer or service industry

Excellent customer service highly recommend Rajvir Kaur

Victoria was amazing found us exactly what we were looking for and within our budget.

Looking for what I wanted was great. Mike was very nice & helpful. BUT, no follow through. First they didn't tell me my bed frame was on backorder, then they delivered just my mattress, and now the reschedule was between 10 to 2om on 8.19.23 and I am still waiting. It is 3:30 now. No calls no nothing! I didn't even get a call that my frame was on back order iriginally. And, the phone number given never gets you to the store. The cust service reps don't even know what's going on either! I'm frustrated right now

Yeah I dealt with the manager there, she was pretty helpful, displayed knowledge pretty well, I think for me she was very respectful and any more. That's rare, place is a little pricey but once in a while it's good to treat oneself, so yeah, I'll go back and check some more stuff out

(Translated by Google) It was my first time in this store and the work staff is very friendly and attentive. Gagan & Ivon are very kind people. They gave us excellent service. 100% recommended. again 😜. Thank you very much Gagan & Ivon for your attention and all your help (Original) Fue mi primera vez en esta tienda y el personal de trabajo es muy amable y atento Gagan & Ivon son unas personas muy amables nos dieron una exelente atención 100% recomendados ocupo algunos muebles más regresaré aquí y si se pudiera me gustaría que nos atendieran ellos dos de nuevo 😜. Muchas gracias Gagan & Ivon por su atención y toda su ayuda

Definitely recommend!

We really appreciate RJ with helping us choose a sofa that will fit perfectly into our house. Thank you for everything!!

My husband and I came to the merced store to look at couches, Stephanie was quick to jump in and assist and meet every need/concern we had! She’s great! We are happy with the couches we purchased!

Stephany was our associate @Ashley Store in Merced cali and she helped us from the beginning to the very end. We went into look for a bed. And we had no idea what we were looking for. We haven't bought a bed in 10 years. And She was very very informative and she helped us with all our needs. She helped us figure out what kind of bed we needed , We laid on every bed. She helped us determine what would fit our body type, as in my back pain and my husband snoring. we went with a purple adjustable base and a firm mattress. This new bed Is going to be a dream come true. Can't wait to get full nice rest. I'm glad we walked into that Ashley Store that day and especially that we found Stephany. So if anybody goes to Ashley Store in Merced ask for Stephany. She will hook you up to the purchase of your dreams. She knows what she's talking about. 5 stars⭐⭐⭐⭐⭐

I came into the store with some ideas about furniture pieces for my new place and Gagan helped me bring my vision to life. His service was truly impeccable and he went above and beyond to hear my thoughts and provide his expertise. His customer service is one of a kind, which is few and far between these days. With his skill and knowledge, I was surprised to learn he isn’t the store manager.

The service here was great! Stephany was so helpful in helping me find furniture to fit my style. She was very knowledgeable in all products that were shown to me. Excited to be going back to her for more in the future!

Stephany was a very excellent and helpful sales representative! Definitely knowledgeable with the questions I had. Customer service 10/10.

Victoria H was very helpful, gave us some good information about ordering, delivery, and assembling. Also very knowledgeable about the battery pack vs plug in on the recliner love seat. Victoria was very knowledgeable with all of the features each individual item contained. Very impressive. We are measuring and preparing to order. The Carlsons

The staff was very helpful, the sales manager Gagan Birk is wonderful to work with and he suggested an awesome sofa set that I am satisfied with.

Stephany at the Merced location was so helpful on helping me find a bed frame I wanted! She had a great attitude and helped me narrow it down to the one! I will be back and will be happy to work with her again!

Ivon and Gagan were really good helpers to get what we needed I recommend getting help from them the are really good

Had a great time, Gagan and ivon helped out alot im really satisfied with with this service!!

From the moment my mom and I walked into Ashley in Merced, the business's service was simply outstanding and amazing! We were there with heavy hearts because my mom’s husband had just passed 24 hours earlier. Immediately, our sales consultant, John, greeted us with warm smiles and a genuine desire to assist. The staff's expertise and attentiveness were remarkable; they went above and beyond to meet our needs because my mom (76) incorrectly chose the wrong bed size and mistakenly wrote the wrong amount in the check. Not only did they deliver top-notch products, but their customer care was unparalleled. The manager, QI, and Accounts Receivable Clerk offered timely responses, efficient problem-solving, and a willingness to accommodate requests, making our experience exceptional. It's evident that this business values its customers and takes pride in exceeding expectations. I can't recommend them enough; their outstanding service sets a high standard for others to follow.

Great experience!! Thanks to the great customer service from sales rep Stephany, i went in there just to look around for furniture for my new home and got a nice dining table! Thanks again for everything!!!

I went in couple weeks ago in search for a shoe storage and Stephanie was so helpful in showing me the options available. She was very polite, had great customer service , and what I really appreciate about her is that she wasn’t persistent and making me buy something like other people. She had patience with me since I had many questions. I really recommended everyone ask for Stephanie. She is such an amazing employee

Great customer service! The staff member Stephany was really nice and showed me around. She gave me really helpful advice and helped me decide what furniture to get.

Went to Ashley’s to get bed frames for my kids. RJ was super friendly and helpful !! Will always come back here for furniture needs.

I was greeted by a gentleman named Mike. He was very helpful and listened to what we needed. Mike had great customer service skills and wanted to make sure we left happy.

RJ was very polite and attentive throughout the entire time my wife and I were browsing the store. She made sure that our needs were met and both my wife and I walked out satisfied with the furniture purchase we made today.

Perfect experience. Came in and bought couches. Got a perfect sales rep. Rajvir was perfect. Will be buying g from her again..

The Manager named Gagan is honestly one if not the best Managers I've ever dealt with. 10/10 Would recommend. He didn't sugarcoat anything and was straight to the point I would come back to this Store just for Him!

Mike, who was customer service rep, who assisted my decisions and purchase was very professional, courteous, and amiable.

Gaga Birk went above and BEYOND to help me make a selection without any added pressure. I have been on the hunt for months and I finally got exactly what I've been looking for. Very impressed with your location. Thank you Gagan!!

We found what we were looking for and got it at a great price thanks to the sales manager there! I’ll definitely come back

We bought an outdoor patio set at Ashley’s in Merced and the whole experience was terrific. First, the store had a much better choice of modern furniture than we anticipated (in addition to recliners with canholders). The team at the store is fantastic - everyone was helpful, working to find options we might like, looking for alternatives etc. When we decided on a set, the sales manager Gagan and team members Mike, Tonya and Victoria helped us load the entire huge set into our Subaru from the back of the store. They kept in touch, texted us since we had to make multiple trips and were just fabulous and cheerful despite 100 degree heat and heavy furniture moving. The furniture is great, super sturdy and looks excellent in our yard. Highly recommend Ashley’s in Merced - competitive pricing and the best, most helpful and most competent sales team anywhere! We will be back for sure!

The team here is great! Awesome selection and knowledge of their products! The Sales Manager was fantastic to work with and for being something I was kind of dreading on doing, the experience turned out to be fun and I left the store really happy! 5 stars across the board!

RJ helped us out a lot. I was having a difficult time, finding a mattress and she helped me out. It was amazing service!

Lizette and Gagan were amazing ! truly some of the best customer service i’ve ever received, the store itself was beautiful and all sales reps were very friendly. I will be definitely going again in the future !

Was helped by the sales manager Gagan and was very pleased with the level or professionalism and the fact he seemed to genuinely care about making my purchase as easy as possible.

I’ll never forget my amazing shopping experience after getting help from the sales rep Gagan. It was so easy to talk with him and explain what I was looking for. I have never had an experience like that ever before. Gagan was very knowledgeable about all the products. I will definitely be shopping here again and I hope Gagan will be there to help me out again. 😎

Great help was helped by Gagan was very inviting and attentive and made for a great shopping experience, if you go I would highly recommend him to make things a lot easier for you

Great environment and tons of home products. The workers were very helpful and knowledgeable with my questions. I personally have slight back problems went to look at some mattresses and my sales lady Stephany helped me pick out the perfect mattress and I can say I feel better as a whole. Would definitely recommend friends and family to this location.

Stephany was a great sales representative, helped me with what I needed and definitely was friendly. Couldnt have asked for anyone else better to help me with my purchase. She was kind and understanding on what I needed and I will definitely make sure to come ask her for more information on my next purchase when I come! 10/10!!

I had lots of help and great customer service from Gagan the sales manager there. I'd recommend 10/10!

When I walked in, I was greeted by a friendly salesperson. I told her I was looking for a mattress, and she showed me around and found the perfect mattress that's within my budget. Definitely recommend!

Excellent service. Great and fast. Thank you RJ

Lizette in customer service did such a great job with keeping me updated on my purchase I made almost a month ago. Any time I call she lets me know what is going on with my table and sofa and always has a great attitude and explains the process of confirming when Ashley reaches out to me. She also makes sure to call me back with updates which I also really appreciate.

I just came inside to look around and ended up with a great conversation full of information. Thank you Mike for being thorough and informative. I’ll definitely Be back!!!!

Lizette was such a big help she has amazing customer service and is very knowledgeable about the her products. Will be back soon!

Thank you Michael for assisting me. I really appreciate it. left knowing I made a great decision on my purchase!!

I would like to thank mike Martin for his AMAZING service at Ashley’s furniture!:) Great guy!

I usually go to other furniture stores, but I wanted to take a chance with Ashley’s furniture. Upon entering I had a ton of questions and one of the salesmen mike helped me look for what I wanted and answered my questions. I felt very tended too. Thank you.

Ashley’s furniture is the best I want to thank Mike for helping me get everything I needed will be back soon!

Victoria did a wonderful job helping meet our furniture needs! I appreciate her patience!

RJ was helpful and nice when I bought my furniture.

RJ was awesome. she made my experience great

I cannot say enough good things about this place. From the moment I walked in, I truly felt like I was family.Lizette gave excellent customer service that exceeded my expectations in helping furnishing my first home. I will definitely be coming back !

Customer service was very helpful in the process of my delivery. Thank you to lizette for reaching out every step of the way to ensure I had a positive outcome

Victoria was so informative and helpful!

Victoria was Awesome! Greater us at the door and was available to help us when we were ready to check out. Very personable. Lots of options at the store. Definitely recommend

I went to Ashley furniture about 3 weeks ago. Victoria helped me in the store she was awesome. She showed me different products and knew information for each item. The reason for my low review is not the in -store staff but the actual service from the delivery staff and the actual products I received. I got a dresser and an oversized circle couch. The dresser I got had paint damage. The couch when recived was dirty. Unfortunately I had someone else at home during delivery and they didn't notice the defects until I got home. I reached out same day to ask what to do Ashley furniture placed a claim and had to submit pictures. I was approved for an exchange and even the 2nd couch they brought me was dirty. When I pointed it out to the delivery guy he said all I could do was have a technician come see if they can clean the dirty couch they delivered. They told me I had to sign that they dropped it off. He tried to make me feel like I was crazy for seeing marks on the couch. The delivery men are unprofessional there just in a hurry drop off the product. They wore gloves but so dirty I was worried about them touching the couch. They didn't even wear shoe covers. Also not to mention they scrapped and dented my bed room door during delivery too. After this experience I don't think I will be shopping at Ashley Furniture again the delivery service ruined it for me. Let's hope 3rd times a charm I can finally get a clean couch.

Victoria is an outstanding sales rep! She’s knowledgeable and very helpful with every question I had. Very hard to come by these days! Definitely rate HER a 5 Star at Ashley Furniture!

Stephany is a very sweet helped me a lot ! I recommend her :)

I bought the furniture 2 years ago with a 5 year protection plan for $500 extra. As you can see in the photo the fabric is ripping or tearing without cause. The protection plan covers rips and tears. Ashley does not use this protection company any longer so they won't send anyone to look at it. I have tried for 3 months to get them to come out and repair or replace it.

The young lady named Victoria who helped us find what we wanted was very good. She's very polite and courteous and did not pressure us at all.

Gagan was a great help, definitely will be back in the future!

What a great experience I had shopping at this store!!, A very helpful and inviting vibe filled the store. Will be back very soon😄

My Fiance and I just went in browsing, not really looking for anything. Next thing we're walking away with a brand new sofa and love seat! Thank you to associate Rajvir Kaur (RJ) for an amazing and easy experience, she made everything very simple and again easy to deal with. Will be coming back for future purchases.

The salesperson is very helpful, and they have a great selection.

Mike was super helpful, instantly knew what we were looking for and helped us quickly midst our tight schedule. The man definitely deserves a raise.

We purchased a $1500 bed about 8-9 months ago. The bed we purchased was the same name and identical to the displayed in their store but it didn’t feel nowhere near as nice as the displayed one. I can’t return the bed so I purchased another bed from big lots. The bed I bought from big lots was so much better plus it was less than half the price.

Highly recommended Furniture store in Merced!! I was shopping for a sectional and RJ was able to help me find the exact one my husband and I wanted. Also, The customer service was very helpful and overall staff was very professional.

Worst customer service and overpriced couches.

Mike and ALL the store employees were terrific and helped me out so much! Will definitely return.

The Merced site is awesome. Victoria helped me find the recliner I wanted and is looking for another piece of furniture I am needing. Thank you Victoria!

Victoria was so helpful and patient with us. Worked hard to make sure we left with the furniture we wanted.

We just stopped by to browse, but ended up purchasing several living room pieces! Victoria was wonderful! She dealt with all my mind changes, she was knowledgeable and understood all my needs!! I’ll be back next month for sure!! If you’re looking for furniture, go there! And if you’re looking for unmatched customer service, ask for Victoria H!

I was in need of new furniture due to the flooding that recently happened and so I chose to go to Ashley's furniture and the experience there was horrible. The delivery team broke my screen door, killed my flowers to get a hold of people in the store, you just have to go down to the store there is no calling customer service I would never ever recommend the store. I strongly suggest to take your money and go by somewhere. I wouldn't even give them a 1 start.

I will never buy from Ashley again.

Was greeted at the door great price for the chair and 2night stands

Very polite showed as around and found what we need nothing fancy since only 3 of us. She did a great job couresty and didn't take long. I want to go in and out. If it was a bigger house I would have taken my time

Victoria gave us excellent customer service!!! We highly recommend her and the Merced store!!

Rubén helped us out to get our new couches. He was very patient with us while we figured what kind of couches we wanted. Great customer service!

RUBEN provided 5star service from the point of me walking into the store and recieving a very welcoming greeting thru helping with securing the items for transport at the end of the sale. I was able to take my time with chosing my items without feeling pressured. The closing process of the sale went smoothly and quickly. Definitely quality service. Great job!!! Thumbs up all the way..

What a great experience I had at the Ashley store in Merced! Everyone was so helpful. Ronnie went out of his way to show me several things that I expressed interest in and ultimately sold me the couch that I wanted. I highly recommend this business for any of your home furnishing needs. Not only were they kind and considerate they have beautiful furniture.

Sales Manager Gagan and Michael were wonderful. Great customer service!!

Victoria was extremely helpful. I was looking for a recliner she took her time to show me every recliner in the store.

Victoria was an amazing sales associate , my husband and I had a wonderful experience, I would highly recommend her to others

(Translated by Google) The staff very friendly (Original) El personal muy amable

The service was horrible. There around 5 people just chatting away. No proper customer service. Especially the store manager came very standoffish

Ruben was a phenomenally professional salesman taking the time to really get to know me and my sleeping needs. We spent about an hour going through the different choices for mattresses and bases until we found the perfect combination. He was genuinely invested in my overall satisfaction with the product while making the experience as smooth as possible as I haven’t shopped for a new bed in over a decade and had no idea what it was that I needed; he truly made what I expected to be a daunting challenge into something that was easy and fun. I Highly recommend stopping by to get the experience from this Mattress king who really knows and understands his clients you won’t be disappointed with the service, Thanks Again Ruben!

Best experience mattress shopping here! Kristine was so helpful she and her manager went above and beyond to assist us in finding our perfect mattress.

This was our first time in the Ashley's Furniture Store. We were promptly greeted and was assisted by the Manager. He was very friendly and worked with us in purchasing an ottoman. We only had a picture to work off of and he was very patient. Excellent customer service. For any future needs we will be coming back.

Victoria was so helpful!! She went above and beyond to help me find the right table and size .

Victoria was great help helped us find exactly what we were looking for awesome service

Unpleasant experience

I went in for various items and had the pleasure of working with Ruben. Great personality, easy to deal with and did not make me feel like he’s just “trying to make a sell”. In fact, he listened to my budget and constraints and gave me great alternatives and similar comparable items. Overall the ambience and no-pressure process was great and make me want to purchase from him and the store.

Victoria was everything that we hoped for in customer service. She helped us pick out the right bunk bed for our kids. If you have small children the protection plan that was offered is a great thing to have! Thank you Victoria for helping us and your amazing customer service!

Stephany, Esteban, & Qi were an amazing help and friendly service

Whenever I walk into the Ashley Furniture store, I am amazed at all the variety to select from. The prices are much more reasonable than other places I've been to. The staff is always so attentive and welcoming. The accomodations are also worth the trip. I was very happy with my purchase. I hope to be for many more years.

Had a great experience in store today with Victoria. She was incredibly helpful in guiding us to the products and fabrics we were looking for, while also offering some very appropriate suggestions. While we left without a purchase, it was only because we were undecided at the moment between a few products. Once we are ready, we would love to give Victoria our business. Wonderful customer service!!! Thank you for your help.

Victoria at Ashley Furniture Merced was extremely knowledgeable and very helpful. She was very kind helped us to make a great purchase. Thanks Victoria!!!

Very helpful

Went in to look for mattresses. While I did not find what I wanted, I still left the store with a smile on my face, thanks to the exceptional customer service. One of their sales reps, Ruben, was more than happy to assist me with any questions I had regarding mattresses. He was extremely friendly and approachable and actually made me feel like a valued customer. If you're reading this Ruben, thanks for making my day :)

Great service they went the extra mile

I had one of the best experiences at Ashley’s furniture in Merced. Thank you so much to sales man Ruben he’s an absolute star!!! When I walked in he greeted me and asked what I was looking for, right away he took me to exactly what I was envisioning!!! He was patient, kind, and made sure I was confident in my purchase. Thank you Ruben!!!

I thought that this was going to be a good, happy experience for me BUT NO! I had to wait weeks and weeks to get my furniture delivery. Today they showed up almost an hour earlier than expected, with no notice. I'm just glad that we were actually home. When they were unloading my furniture I was notified that they did not have the complete order. I was supposed to have two sofa and only got one. The other one is on back order. Ok, Ashley, where was the call to notify me of this staus?! They had ample time to contact me. This is so far from good customer service! They contacted me the day before the scheduled delivery date and even then there was no mention of the back ordered sofa. I called Ashley and the agent was so glib and made poor effort to try to placate me. I understand that items can get back orderd but what upsets me the most is that they made no effort to contact me notify of this updated status. I felt blindsided when they showed up and here I am expecting my full order and have already moved out my old furniture because I have no idea that one sofa would not be delivered. Horrible customer service. I will not be recommending them EVER!

Buyers beware!! Ashely’s furniture is a scam!! I should have looked at the reviews showing they only have two stars! A friend of mine warned me not to buy from them! I should have listened!! After multiple calls and multiple delivery days of no shows, now they are saying they have no record of my purchase!! So I have to take them to small claims if I want my money back!! Beware if “Victoria” helps you!! I tried talking to corporate but Merced Ashley’s changed all the info on my order, so corporate doesn’t even have my information!! Full of un-filled promises! I was ripped off from Ashley’s furniture in Merced!!!! Always look at ratings before you purchase!!!

Victoria, in Merced, was extremely patient helpful. Really went above and beyond. Much appreciated!

I received great service from Victoria making recommendations and was not rushing through the presentation. I had many choices and was pleased at the inventory to choose from. The store was orderly and clean.

Be careful when purchasing from this store, especially if you are being helped by a new sales rep. I was told I would pay no interest on my purchase, turns out I am paying interest. When I contacted the store manager he told me it had been a mistake on their part. I asked if he could honor what was said to me when I made my purchase. He said no! I would not recommend this store.

Sales person Victoria help me and my husband pick out a loveseat, chair and floor lamp. she was so nice and patient. So warm and friendly!

Very knowledgeable, we appreciate how our father was treated respectfully. Thank you for the service So day of delivery went well, at the end. What I mean was that we were told, the day we went in to the store to order the frame that they would be able to take up to 5 pieces. When the delivery service arrived the information was incorrect they could only take 1 piece for 1 delivery piece. I absolutely understood the delivery process and why, if we were told that at the store, there would not have been frustration on our end. So please inform sales the correct delivery protocol. Thank you

Kamari’s was so helpful and friendly. She let me walk around on my own before pressuring anything but came by in time to help and let me pick out items. Delivery scheduled quickly too. Very happy with service.

We purchased a Tempur pedic mattress from Ashley Merced and were very impressed with the professional sales reps. We appreciated Larry Molina's low key sales approach. He was very friendly, knowledgeable and exceptionally professional. Another sales rep, Cam was also very helpful. The store manager sweetened the deal as well. Thanks guys for a pleasant sales experience!

Tonya Dominguez was very helpful. She greeted us when we arrived. We explained what we were looking for and she showed us the selections. Needless to say we walked away satisfied with our purchase. It was exactly what we were looking for. I will definitely be back for a living room sectional in the near future. I did not even realize this store was on Merced.

Very nice store. Large selection. We had a very helpful an nice sales person. Kristine was great . Love the recliner we got an plan on going back for the sofa .

Tonya was very helpful. Clean store. Good vibes

Have purchased a dining room set & a sectional. Great service at the store & the delivery men. Thank you!

Larry helped me find the perfect chair! He was patient and very kind! I look forward to getting it delivered quickly!

I love this team at Ashley Merced! They are the best. I appreciate Kamariea and Jose help! Best team and duo they did the best they have the most exceptional customer service I ever had.

My husband and I went to the Ashley Store in Merced, CA and was immediately greeted by Victoria H., asking how she could help us. Victoria provided excellent customer service. She was thorough, helpful and pleasant. I would recommend going to this store.

Sales Rep Kamariea Fernandes is well informed with spectacular knowledge of the furniture, every question was answered thoroughly. Very respectful, patient, honest and intelligent. Provided 10/10 customer service. Highly recommend Kamariea if you’re looking to make a great investment.

Tonya Dominguez at your store in Merced, Ca worked with us to get a Great price... Very friendly and great service...

Shopping at Ashley was a great experience. Victoria was incredibly helpful, and we were able to find the perfect couch for our new home. Thank you, Victoria!

We just purchased a new sofa set and we are very pleased with the service. Kristine was very helpful! She was very open to showing us different numbers and prices to help guide our decision making. Overall it was excellent and we have left very satisfied.

Anthony was great in helping us find a bed. Very nice and friendly. Explained everything we needed to know. Just waiting for the delivery of our bed now!

Anthony gave me a great deal on a bedroom rug!

Went in to look for a TV stand and Anthony helped find the best one for us. He was super easy to talk to, not pushy and felt like he genuinely cared about us having the best experience with them. He even helped us with some concerns we had with delivery and now I have a nice looking TV stand with a fancy little heater to warm up my house.

I looked for ages to find the tv stand that would be built different like me. Luckily when I went to Ashley's and met Anthony. He had the same Chad energy like me. He not only sold me on buying a new TV stand he went above and beyond to make sure I had a quality delivery. I honestly think in terms of a salesman there is no one that can match his enthusiasm and love for his job. You bet I'm going to buy the matching set to go with it soon.

Victoria helped me get exactly what I wanted. She made the process so fun and easy and I love my couches 😊

Victoria was amazing. She was very patient and took the time to answer all my questions.

Had such a great experience buying a couch set from Victoria that I brought my daughter back to get her new Livingroom furniture. Very knowledgeable & made the process easy.

Went to Ashley's earlier looking for a new recliner as mine had started to go out and was greeted by a salesperson named Anthony. He was very personable and helpful in trying to find something to my liking. If you are ever looking for furniture, stop by and asks for him. He is a very helpful salesperson that will help you find what you need.

I went to Ashley's to look for a bunch of furniture for my new apartment. I needed a bunch of stuff so I wasn't looking for anything specific. Just browsing around. Anthony greeted me and helped me look at options. I wasn't quite ready to buy anything on the spot and he wasn't pushy about making me buy something I may not have been ready for. But this kind of service is what makes me confident to come back in the future for all the furniture I'll end up needing for my apartment

Went in to look for furniture for our new house and was helped by Anthony. He was extremely knowledgeable and helped us pick out a great looking 3 piece leather couch set for our living room. 10 out 10 would go again!

Went in looking for a table set that fit my farmhouse style. Anthony greeted me and after letting him know what I wanted, he immediately showed me 3 table sets and ultimately was able to get one that I wanted.

I walked into Ashley's furniture with nothing but hopes and dreams but alas I have finally found the light at the end of the metaphorical Tunnel! Thanks to Anthony, he informed me of various couches that would benefit my weary back and after further discussion I have found the couch of my dreams! I highly recommend finding Anthony to get your next furniture piece when you are at Ashley's furniture store

Went in and was helped by Anthony. He assisted me in furnishing my entire house. Great dude who was able to answer any and all questions I had. If you stop by ask for him and get the best deals and customer service.

I went there to check out new beds for my room the other day. The salesman Anthony was knowledgeable and helpful with some selections I was looking for. Would recommend this store out and ask for Anthony if he’s there.

Anthony was amazing!! Walked through the store multiple times with us and took the time to learn the style that we were looking for. We absolutely love our couch and will only buy our furniture from him in the future.

Was really helpful, friendly and knowledgeable salesperson. Easy to talk with. Thank you Victoria!

Recently was shopping for a new bedroom set and Anthony (i believe that was his name) was such a pleasure to work with. He took the time to show me what was there to offer and what he could find that wasn't in store. He went above and beyond. So pleased with my purchase. And the amazing customer service.

We bought a nightstand and two bar stools from Anthony and we absolutely love them, he was super helpful and kind. We will definitely be back!

I usually don’t write reviews but I thought Nayeli went above and beyond for me so she definitely deserves one !! I am very picky when it comes to furniture, and I was already going in when the idea that it was gonna be a complicated process, but it wasn’t !! Nayeli was not too pushy, she heard me she recommended ideas and I never felt more comfortable ! Thank you Nayeli you are very much appreciated.

Victoria helped me buy a bedroom set for my children, table set for my kitchen and a temper pedic for my partner and I. All have been greatly appreciated. She's a great sales Rep 10/10 would work with her again.

TONYA @ Merced location is amazing and a great associate! ⭐️ ⭐️⭐️⭐️⭐️

I recently went in to the store to just look around and I was helped by Nayeli and she made my experience super easy and smooth and she helped me find exactly what I was looking for she’s the best! I will definitely be returning in the future!

Went in a couple weeks ago and Nayeli was a huge help in picking out my living room set and getting me out of the door happy and confident. Excellent customer service and was a huge help, super patient and answered every question i had about their services. I will not only be coming here for the rest of my furniture purchases but will also recommend to family/friends.

I went in and was helped by Tonya, she was kind and very helpful. She was able to answer all my questions

I was currently on the hunt for a comfortable recliner , Im in the last months of my pregnancy and this mama needed something comfy ASAP. The husband and i went down to ashley’s to test out some recliners , after testing out 2 or 3 we were approached by kristine (sweet girl ) she asked what we were looking for and the minute i rubbed my belly and said “something comfy “ she knew just what i needed . she pointed out a grey electric recliner that rocked , i was sold !! not only was it comfy but she mentioned how easy it was to clean (bonus ) . she made our search quick and easy .

Nayeli was very helpful and made me feel welcomed! She was nice and very knowledgeable! I would recommend her to anybody that walks in the store! :)

When I came to this store , I was immediately assisted by Nayeli ! She helped me pick out my couches that went perfectly with my living room! She was sweet and super helpful throughout the whole process, making things so much easier. I am happy to return with her assistance !

I went in with my mom looking for a king bed set and Nayeli was more than helpful. She asked what we were looking for and the style we wanted to go for and she showed us great options making our decision process easier and we were able to find the perfect set. Nayeli made the process easy and was very patient. 10/10

Recently was shopping for a new bedroom set and Anthony (i believe that was his name) was such a pleasure to work with. He took the time to show me what was there to offer and what he could find that wasn't in store. He went above and beyond. So pleased with my purchase. And the amazing customer service.

I went in order to find a perfect mattress since me and my husband just got our new apartment. The young women named Nayeli was so sweet and patient. She really listened to what we wanted and showed us just that. most definitely go to her if you end up at this place!

I went in today and a young lady named Nayeli helped me out. She has such good customer service and very helpful. Will definitely return for a future purchase.

I had a great experience buying a new mattress for my grandpa! I’d like to thank Nayeli for helping me and my grandpa find a nice mattress that fit his needs and budget. She was very sweet to him, and very helpful .Definitely will be back.

Anthony bent over backwards to help us and make sure we were happy and were taken care of. Thank you!!

I went to Ashley's looking for a couch set and was helped by Kristine. She has amazing customer service and such a bubbly personality. She made me feel welcomed and important. It is unfortunate that I can't say this about the other sales people.

Do your self a favor and visit Ashley in Merced and ask for Kristine. She is such an exceptional saleswoman, who took her time with me. She was kind courteous and went above and beyond what was expected. 10/10 I will becoming back.

I just visited the store earlier this week and i just wanted to come on here to say how much of a big help Gagan the sales manager was to me answering my questions and definitely helping me and my family choose what we needed to purchase! Def recommend!!!

I came into the store looking for couches, I gotten help from Tonya. She talked to me step by step. I walked out with my new couches, very comfy. I'm glad, I was able to get them. Thanks Ashley's Furniture Store!

I got help from Tonya shes really great and helpful. She answered all my questions and I got the perfect living room set. I would recommend this store for new furniture in your home.

Nayeli was Very nice and helpful let me shop and was around when I had questions great experience

Jose was very helpful and knowledgeable about furniture and shipping times. He communicated well and addressed all my concerns.

went in looking for a certain size , and they were extremely helpful, I enjoyed my shopping experience! Store was amazing

Gagan was so so helpful. He made my experience so easy and fun at the same time . For anybody that want's to purchase a new peice of furniture , this store is IT and Gagan is your go to guy . THANKS SO MUCH❤️

One of the most beautiful showrooms I have seen!

Love this store. So many great options and comfortable beds worth every penny. The manager, Jose, makes you feel at home and knows how to make every penny worth your investment in Ashley’s furniture!!

Gagan was very helpful!!

Loved my furniture i got from here thanks to gagan… store manager for awesome customer service😊

Love my Furniture thanks to Jose for the amazing service he was able to add a extra chair for me 👌

Jose Barajas the manager and his team did an excellent job helping us find and purchase a bed my daughter loved! It's been a while and the bed is still holding up great! 100% recommend!

I recently moved into my new home and it was time to throw away the old couch, lucky I was to stop at this location and get amazing help from Antony the sales representative who was courteous and helped me choose the right one for me. I also cannot forget the manager Jose who made as if I was at home. Thank you! I will be stopping by soon for more!

To the manager at the store Jose Barajas I gave him a vidual explanation of what I wanted my living room to look like and he found me the best options to choose from I hope to see him soon as I’m looking for a kitchen dining table in the mere future 😎😎 props to you good sir

Jose Barajas was an excellent help!!

Shout out to Jose the manager at Ashley's! Great help and was able to show us many options, made my furniture shopping stress free! Highly recommend this store!☺️

Jose Barajas was very helpful and kind. Be sure to look for him for assurance.

Went into the store and was welcomed politely by Gagan and was helped immediately. This was a stellar experience and didn’t have to wait at all to be helped. Great service and all around great store.

Great Customer services. Gagan really helped a lot.

Customer service was amazing and a, big thank you to Jose store manager for being friendly and for answering all of our questions, and helping us find something we like in our budget. Will definitely be back!

Great service and Awesome experience with my furniture purchase! Attentive and detailed. I will definitely recommend.

I love shopping here at Ashley in Merced they have a great team up there customer service is good as well does they job well. Thank you 🙏 to the Merced Ashley team.

Do yourself a Favor ASK for KAMARIEA she was amazing to work with. The BEST experience buying a couch and recliner! Kamariea is awesome!!!!! I just purchased a new home and I'm a horrible decision maker and Kamariea was very patient with me. She was knowledgeable in all areas of the store and helped me decide on what would look best. Ashley is lucky to have her as an employee! I have never had such a great afternoon buying furniture! I will be sending anyone I know to come in and see her! She was AMAZING!!! I absolutely love my new furniture in my new house!!

Very clean store with nice quality furniture. Always a great environment and staff are very helpful :)

I loved shopping at Ashley Homestore. Kamariea was a spectacular help with helping me purchase a sectional. She was very patient with me and she assisted me until I found the perfect one! I got a great price and a great shopping experience. 5 stars for the whole experience!!

I love this store and plan to buy all my furniture from this Ashley’s! They were nice and they helped me find exactly what I needed!

Went in yesterday and the guy who had helped me was courteous and friendly. He answered any questions I had regarding the sofas sets I was looking at. Ultimately ended up buying some clearance accessories that were 70% off

(Translated by Google) VERY good, very good. (Original) MUI bien, very good.

I was very impressed with the customer service I received from Victoria. I did not expect to purchase a very nice high quality sofa for such a good sale price. Definitely recommend!

Very nice furniture store. The workers/managers are great. I kind of work with them in a way so I see and talk with them often.

The worst experience ever- we received our first delivery with the couch being dragged off the truck and of course, it got ruined- so we sent it ALL back. Waited a month later to get the couch delivered and now, the chaise is creaking as if its old. 2 technicians have been here after almost 2 months of issues to get them here. 1st tech glued the inside-2nd tech stated, "made wrong and cannot be fixed"- now waiting over a week after calling the day the tech left to hear back from a "manager" regarding sending the entire couch back. The worse experience ever, from day one we were lied to and continue to be lied to- waste of time, empty promises and money!

We went in to look around and the sales lady would not leave us alone. "What are we buying today?", "Who are we shopping for today?". Over and over again. We politely asked her to give us some space and she did... for 30 seconds! "What can I show you?, "What do we have questions about?", "Have you looked at our couch selection?" I told her I'm more likely to not buy anything if she doesn't give us space. She would not let up. "You should really take advantage of our sale today." Finally we left the store, drove over to Slaters on 18th St. and bought a better quality couch without the hassle from a sales person. There is a reason the parking lot to Ashley's is empty.

Tanya provided the best customer service! Helped me out so much to get the best prices!

Ashley in Merced! Kamariea was an exceptional sales woman, who really took her time with me. She was kind, courteous and went above and beyond what was expected. And she found me the dream sofa I was looking for!

We came just to look, but end up with what we came for thanks to sale associate Tonya Dominguez. She helped with our purchases and assist us with offering financing. We went home happy; than husband change his mine and we went back to Ashley. Met with Tonya again, who took care of the changes. Thanks again Tonya

Still waiting over 5 weeks for furniture, tried to cancel order but have not had any replies. Was told I would get a call for cancellation verification between 48 & 72 hours and it has been 6 days. Worst purchase of my life. Should of looked at reviews prior to purchase.

Great customer service very helpful staff.

Worst customer service & delayed delivery.

I have item waited for 3months & until now they didn’t deliver. The worst customer service, always put you on hold. If you can find other furniture store I advice you to not to choose Ashley

They lie straight to your face, anything to make a sale. We will never step foot back in one of Ashleys stores. we were told that the delivery included them putting the entertainment center together. No! they just dumped it and left, when i called them on it they said the customer has to assemble it. with their high prices you would think your getting solid wood. Nope it is only compressed wood. NEVER EVER AGAIN ASHLEY!UPDATE;, Well after getting it almost built we realized they had delivered the wrong one. They gave us a cheaper one. Not t he one we ordered. Mind you we picked the one we wanted off the floor display. The one they sent us wasnt even in the store. and it is $300 cheaper than the one we picked out. So now we have to wait for our ticket to get approved to get the one we wanted and for them to pick this one back up. Incompetent people working in that place. More training is needed! 1 star is to generous for Ashley.

Nothing remarkable in regard to the sales experience at the store. The terrible experience began upon delivery of furniture. I was warned by my sales associate that the delivery service is provided by outside contractors and they can be pushy so be prepared to speak up if I had any issues. We’ll, I did. The two men that delivered the furniture made no attempt to prevent damage to items as they unpacked them. Scuffs, scratches and a couch sliced with box cutter. Out of the eight pieces that were delivered, three were damaged. I refused the order and they packed it all up and we rescheduled for another delivery over a month later. I went into store to speak with the store manager to inform him of the delivery service, he responded with “we have been receiving many complaints about the contractors.” After getting delivery pushed back over and over again, I cancelled entire order and went elsewhere. It didn’t end there. There is still a charge on my credit card for the furniture I never received. I have tried for hours to contact the local store or Ashley’s customer care line and finally I get a hold of someone. I was told “sorry the charge was never refunded, looks like someone never filed the refund, it will take up to 3 billing cycles for the transaction to come off your card.” Takeaways: Store experience - not bad Delivery - steaming pile… Warehouse scheduling - garbage Customer support phone line and online - waste of time Wow. I’ve had better furniture shopping experiences at BigLots(nothing against BL).

Nothing remarkable in regard to the sales experience at the store. The terrible experience began upon delivery of furniture.I was warned by my sales associate that the delivery service is provided by outside contractors and they can be pushy so be prepared to speak up if I had any issues. We'll, I did. The two men that delivered the furniture made no attempt to prevent damage to items as they unpacked them. Scuffs, scratches and a couch sliced with box cutter. Out of the eight pieces that were delivered, three were damaged. I refused the order and they packed it all up and we rescheduled for another delivery over a month later. I went into store to speak with the store manager to inform him of the delivery service, he responded with "we have been receiving many complaints about the contractors."After getting delivery pushed back over and over again, I cancelled entire order and went elsewhere.It didn't end there. There is still a charge on my credit card for the furniture I never received. I have tried for hours to contact the local store or Ashley's customer care line and finally I get a hold of someone. I was told "sorry the charge was never refunded, looks like someone never filed the refund, it will take up to 3 billing cycles for the transaction to come off your card.Takeaways:Store experience - not badDelivery - steaming pile...Warehouse scheduling - garbageCustomer support phone line and online - waste of timeWow. I've had better furniture shopping experiences at BigLots(nothing against BL).

Placed my order 03/02/22, promised to be delivered mid-April, the sales manager offered free delivery and promised I would get my items delivered 05/06, only to get a call that my items were still back ordered until JULY. I called again and was told my items would be delivered 05/20/22, no call no communication from the store or driver confirming prior to 05/20/22. I finally got fed up with lies and canceled my entire order. It's sad because I bought a couch /sectional and a kitchen table in 2020 from Ashley's in the bay area(Milpitas). I'm now waiting for my refund of the down payment that I was told I will receive in 14 business days. I'm unsure if that will happen on time. Terrible experience. :((((

Terrible experience. From the moment we walked in, we were being followed. First by one salesman (who seemed to have given up after about 5 mins because he couldn’t even show me the fabric on couches that I needed), then soon after another lady who was kind but incredibly pushy (she even tried to load the sofas onto her cart on her tablet to order and when I told her I needed to go home and measure first, she tried to convince me to order and cancel if needed, that alone felt like a trap) and as we were getting ready to walk out the store, the floor manager stopped us to see what could be done to “ensure our business today”. To summarize our experience, they seem to have a rule that they must follow customers around the store 15 feet away which makes it extremely creepy and uncomfortable. They had more employees walking around than customers themselves. Their couches are low quality. They don’t accept people who are just browsing and cling to you when you want to leave. Please do not make the same mistake as us. Take these warnings and go elsewhere to ensure you won’t be traumatized by the employees at Ashley furniture. One star is too high of a rating to give this place.

Service was good in store until the processing of my order went through, it’s like they never submitted my delivery order, i was supposed to get a confirmation for my delivery or phone call, never received both, i was told it’d be delivered yesterday may 7th and i call customer service to find out no delivery was placed that day for my order.

This place is the worst bad customer service don't care super bad bad experience I don't recommend to buy here the worst thing i've ever seen

We don't have anything to complain about their service or furniture, but I decided to write a review and give them zero stars because they are stubborn and unprofessional. We canceled our order last week, and they told me I would receive a confirmation email that the order was canceled and I would also get my money back in 6-7 business days. Well, next thing you know, we have Ashley calling us about our cancellation, and they never canceled our order. They keep telling us that we need to call to cancel the order. We called them back 3 times already, telling them to cancel our order, and for some reason, they keep calling, stating we need to call them back to cancel. They do not want to cancel our order and wait until our delivery date to charge us some charge before they cancel. I will be going in person today to make sure this is resolved. For those who plan to purchase here, make sure you know that they would not let you cancel if you were to cancel your order. I feel so bad for the employees because they all fight for business since that is how they make their commission. Ashley needs to do something about this because when these people fight like that, they are rude to the client for choosing someone else.

Worked with Victoria and Goggin (spelling?) for a few transactions and I wouldn’t recommend anyone else! Victoria’s customer service was outstanding!!! She was upfront, honest, and quickly learned the style of furniture we gravitated to! Highly recommend her! The sales manager Goggin was awesome and helped ensure things went smoothly as well as provided amazing customer service. Definitely would work with him again too!!

Ridiculous experience. I'd give Ashley Furniture Zero starts if I could. Sketchy and employs liars. This review is for an online experience. I completed an online purchase, spending quite a chunk of money, and there was no email sent to me confirming my purchase. I connected with a representative who gave me the runaround, said he'd email me a document showing my purchase. That document was a blank document with no order detail whatsoever. I asked to speak to a higher up team member so they might be able to assist me. He tells me there is no option to transfer the chat. I then requested a document with actual purchase information, and again, I was given the run around. He then said he would send another document to me. No email was received. He then changes the topic and talks to me about the arrival date of my items, which he already provided at the beginning of our conversation. I wasn't asking for an arrival date, I wanted confirmation of my purchase, of my thousands of dollars being taken. Then low and behold, he transfers me to the "OCC team." So much for not being able to transfer chats. Even after being transferred to the OCC team, that member was almost non responsive. Took 5-15 minutes to get back to each of my reply. In the end, nothing was provided to me showing confirmation of my purchase.

They mess up with my delivery 2 times already purchase on the 14 of the month to get delivery on the 17 they show up with the wrong configuration on the sectional and item were missing on my order went to the store and they said there were gonna fix it today is the 24 and delivery guy just show up with the ottoman so 10 days later still have no couches so jo I will not recommend to buy from this store in merced ca

The furniture don't look that nice in my opinion.

Went in just to look. Bought a nice recliner and scored big on a beautiful area rug that was discounted to 9.99 because it's being discontinued! I saved big!

Change your time of operation. It says as of right now you close at 9 pm. I showed up at 8:15 to a fully closed store. Ridiculous.

Taylor the sales rep is just wonderful. We purchased a whole home set and she's been nothing but helpful in answering my questions. We had an accidental tear on the couch and she's been ok it on helping me file the claim. She has gone above and beyond to help us out. I really like her and she's made my shopping experience there so much better!

Ruben is very nice, The sales and manager gave me a good discount. My sofa was too big and I came to the store the next day and they replaced the sofa for me. I am very grateful for their service.

Went in to "browse living room furniture, and found out they were having a HUGE sale. We ended up buying a bed and got a headboard & footboard for $1! (One sale special going on) our sales associate Jessica was so fun to work with, knowledgeable and respectful.

If I can give this company 0 stars I would. This company has paired up with “Protect All GBS” a company who states in their policy that will clean up any accidental stains or damages, but it is a complete lie for you to buy into this “PROTECTION PLAN.” It is a lie, they will find any reason to deny your claim. If you plan on purchasing and adding the plan, make sure they explain thoroughly what they will cover, which in the long run will make up an excuse to not cover. Beware they’ll make it sound very intriguing, but purchase at your own discretion.

Great experience. Justyce was very helpful. He took us around the store several times and helped us find something in our budget. We found a Christmas recliner for my husband. Excellent selection.

Thank you to the new store representative Justyce for providing excellent customer service!! You were awesome!! I love my purchase and the wide variety of quality, unique products in the store!!

Very helpful and love our new couch BTW this is the 2bd couch I got from Ashley in 10 years!

awesome customer service and the sales reps are friendly. update: store has gone downhill due to new management and new sales reps

JOSE..STORE MANAGER..GREAT GUY.. He went above and beyond to make my family feel at home. Gave us a really great price and didn't make us feel pressured to buy anything. Would definitely buy from here again. Will recommend Jose and Ashley Homestore to everyone I know! Thank you for the gift card, will return.

Just got my delivery in less than a week! Will be back!

Gangit was very professional & helpful

Sales associates and manages are extremely helpful and friendly

Great furniture, great discounts and great customer service. Tempur mattresses are the best.

The worst experience I have ever had when buying furniture. Do NOT waste your time and money. I bought a bed frame from this store with the guarantee I would get it within the week. I took time off of work to wait for the delivery after confirming with the delivery service, only to be left waiting and no bed delivered. I then tried calling the store to try and find out why and was only able to get the after hours line telling me my bed would not be delivered for another week (even though the store was still open!) I went to the store and was told that my delivery date was changed for no reason but that it would be there in a week guaranteed. A week later I got a call after setting up more time off from work telling me the bed they had in storage was not actually in storage and we had to wait yet another week. When I complained About being guaranteed the delivery they said they don’t guaranty anything and those people “just tell you what you want to hear”. This all still would have been fine if i were not sleeping on the ground at this point. To top everything off when the bed finally came, it was chipped in several places, the delivery people did not put it together right, so the wooden slats that hold the mattress slide all over and there were pieces of the bed not put on that I had to put on myself.

I will be contacting BBB, the customer service salesperson would not grant the $100 gift card advertisements after claiming he lowered cost with delivery and price without notice of utilizing gift card funds. Horrible misleading and bad advertisements

Terrible service they sell you furniture were you can feel the wood when you sit down and it squeaks. The couch cushions slide off every time you sit down. Technicians they send are a joke and tell you nothings broken its just a design flaw. Do not buy anything from them they give you advice that voids the warranty on the furniture instead of them fixing the problem.

I had the best experience ever! I purchased furniture in other places. Honestly I received the best service with best quality furniture. Yasmeen Alvares was very professional and quick on why I was looking for. Gagan the Store Manager went beyond his job duties to help me and my Family with our new Living room set. I will never forget the store teaming up for us. Gagan's team was very unic! I really recommend this particular store with the Amazing Customer service that is offered. Thank you all once again!

This place is awesome. The staff was very nice and helpful. Jessica my husband and I and she was very patient and knowledgeable about the furniture. If you want great customer servuce ask for her you won't be disappointed. The rest of the team are wonderful also Taylor, sales manager and the finance dept. Thank you so much for your help

After three months of waiting for my order, they cancelled my order and I don’t know why they did that… The managers are no help, I had to go out of my way to go in person just to solve this problem and I had to wait an hour just to be able to talk to the right person … Awful experience in general, they don’t care about their customers.

Great customer service and a great selection.

Save your time, don't buy if its on back order, waiting for 3 months and still haven't receive my orders. Called them numerous of time, Ashley tell me the same thing over and over, "still on back order" Now they say not until another month. So save your time and money, go elsewhere.

My dad order a mattress because he broke his ribs and his bed was to hard a month an a half later he still has not received it so disappointed with them. If you need anything from there hope your not in a hurry. Hate to be writing this review but its wrong how they did them.

They follow you everywhere and bug you.

Beyond disappointed with this store! When you go in and spend so much money you expect to get what you paid for. Absolutely disturbing to hear not just a manager at the store but also someone at corporate tell you that nothing can be done about a mistake that was made by an employee when your purchase was made. I was told i would get a call back from corporate and here I am still waiting on that call. Not only did I not get the mattress that we picked out but we now also have a defective mattress only 6 months after we purchased it! I will not be returning to this business in the future. Reading through these reviews it's crazy to see how many negative ones are being made about this store especially being that it has only been open less than a year. Some advice Ashley's Furniture....be considerate of your customers at all times not just when you are trying to make a sale! If your employee makes a mistake, own up to it and make it right! Just saying sorry when you have customers spending hundreds even thousands of dollars in your store is not ok!

I'm very disappointed on this store. I was there for their grand opening in October 2020, I ended up purchasing a bed frame, an orthopedic bed and mattress and spent close to 6k. Well since it's covid I didn't get my delivery until 2 months later, when I got my delivery I was instructed by the delivery people that they will set up the bed and everything for us, which included a protector cover for the mattress because if you stain the mattress the warranty is void" I was told. So we left the cover on and didn't get to see our mattress since we were asked to keep the cover on.. 5 months later(now) our new mattress is deformed... we took the cover off to take pics for the warranty and long behold it's not the mattress we asked for.. I contacted the store manager and their corporate office and all of them are washing their hands out of these saying it's been to long for us to do anything.. my advice for all the people in Merced.. Don't trust this store and their ethics. I didn't spent all that money to get stuck with something I didn't want and I'm saying that I got a cheaper mattress than what I ordered. I will never be making another purchase at this store again.

Great service! Not pushy and informative. Really worked with us and we got a great deal and beautiful furniture.

Worst customer service ever.

Awesome customer service. They helped with everything from finding items, financing, even price matched from their website. I am definitely going back to them for my home furniture needs.

(Translated by Google) Who you will find from your cefbesas to your work team (Original) Aquien ontraras desde tu cefbesas asta tu equipo de trabajo

I’ll start off by saying how incredibly clean and organized the store was. I was impressed with the friendliness of the staff and the welcoming atmosphere. I don’t know much about design and I shop more for functionality so when I overheard a staff member say she was in charge of visual I knew I had to take advantage! I asked Desiree her opinion between a couple items and I’m so thankful she was there to help me out, she helped me make the perfect selection! I left happy about my purchase and will definitely be going back.

This store doesn't even deserve a star! We waited over 2 months for a bedroom set and it comes damaged. Don't bother attempting to call the store because they don't answer. Spoke to someone from their call center and they said they can get a technician out to repair. Why would I want damage furniture!?! This whole process with Ashley has been a nightmare!!

I have had the worst experience with Ashley Furniture. Cancelled my order due to them cancelling my delivery 3 times. I ask for refund 7 days ago I called 7 days later to find my refund manager said my refund was just process today 7 days later and now will take 7 days to recieved aging. Do not stop at Ashley Furniture.

Don't like.

hannah is the best all fax no printer !! she deserves an oscar

It was very very nice the store looks amazing and there's a lot of people there to help you. I had a great gal Christina and she was awesome and help me with everything I needed. Her supervisor Eric was also very very accommodating and very nice they will help you whatever your furniture needs are

The worst furniture store ever. Got a bedroom set and it was horrible. Furniture made cheap it was peeling. They didn't put some bolts on right and one side of the bed panel was broken. By the time I finished looking it over and taking pictures the delivery drivers had already left. After about over a month of trying to take care of it, they finally agreed to send out a new bed. Well we got it and this one is just as bad as the first. I told my wife let's just consider this a loss. Thousands down the drain for cheap made furniture. This was our first bedroom set after being together for 14 years. My family did tell us not to go there, but we didn't listen. HUGE mistake.

Went in to buy a sofa and wasn’t disappointed. The sales associate who helped me named Hannah was very helpful and professional. Made the buying experience extremely easy and quick.

Ashley home store is a really nice, well put together store but as in most cases it's the employees that will make or break a business. Hannah Kay brings this place together entirely. She greeted me on the way in and helped me with everything I needed and then some by suggesting I leave with everything I wanted and at a great price!

JR is fantastic. Good selection and prices.

Great employees! Erica was a great help and got us a great deal on my babies 1st "big" beds! Thank you

If you are going to this store be prepared to be followed by the employees. As soon as I walked in I was greeted by one of the girls and she asked if there was anything specific. I said no I’m just going to go look around. I went to the beds. She immediately came in that section and gave me a cover to try on for the bed. After that I notice she didn’t leave. I felt like I was being watched and couldn’t browse comfortably. Come on lady what was I going to steal a mattress? Definitely will not be shopping here.

The lady who helped us kept pushing beds that were way out of our price range. Ended up being a wasted stop. Oh well now I kno

Great options, great customer service 👍. The only thing I have a problem with is the delivery service and replacement services. I waited 3 to 4 months for a replacement part. Replacement repairs will be done by yours truly, "yourself." I thought they did the work on it since I paid for the 5 year warranty and paid almost 10 grand in cash. Delivery guys are in a hurry so they mistreat your stuff. When they opened the boxes with there box cutter, they sliced all the way through the box to the furniture. I work in construction and it doesn't take a smarta** to know that the box cutter sliced through the box and on the furniture. Thats why you adjust the blade enough to cut the box and not go all the way through. I'm guessing that they didn't have the proper training for delivery. But make sure to check your stuff at the moment of the delivery!!!!

Prices are way too steep. Staff is great. Got the same products from another store for more than half price less than Ashley. Went to look at bedroom sets. They prices me at $5200 for the entire set which was a five piece. Found the same exact one for $1799 with all pieces included. Sorry Ashley, found it elsewhere.

I tried to order a couch last December was told it would be here in late January early February I thought this was fine. I came in mid January to get a more concrete timeline turns out to be March 13th, okay thats annoying but I really wanted that couch. I call on the 12th because I hadn't heard anything as far as delivery time. It was delayed another two weeks! No one had told me I even cleared my schedule to accommodate them and they couldn't even say they weren't coming! I tried to get a refund and was told "someone will call you in 3-5 business days" don't shop here they are a horribly ran business.

very dishonest. we bought here cause they promised to have our couch within 2 months and every other store was 6 months wait. well here we are 4 months from purchase and they are telling us it will be here in another month.

A sales lady made this the worst experience I've had at a furniture place. Wouldn't take no for an answer and was frustrated at us that we didn't know what we were looking for. Will never be back.

Worst experience I've ever had trying to receive my couch I purchased 3 months ago that has been delayed 3 times and then the delivery driver goes to the wrong house and I never receive my couch. I was on the phone with customer care for hours only to have them tell me there is nothing they can do and can't even get through to the store when I call to get refunded. Never purchasing from here again.

Long story short, bought some chairs, said they would get shipped on a certain date, while in store keep in mind, right after the purchase, the date changed, "warehouse glitch", almost 3weeks ago. Today got an email saying they are delayed again, not a problem, went to get my refund because I paid cash, is what the customer service representative said to do. Walked in they said i can't get a cash refund i have to wait for it in the mail. While still taking cash payments.

Decent store but mostly chinese furniture, feels like a car dealership though. Also whats with the fake reviews? Tsk tsk tsk.

Merced store handsdown.Came in wanting a bedroom set and was assisted by jazmeen. She helped us and took her time showing us all inventory.Very helpedfull she was. We came out with a wonderful new bedroom set with a tempur-pedic

Today was our 1st time there, we went to see what they had to offer. Not bad, good quality.

Really friendly and professional with great deals, I highly recommend getting your furniture here

Selection was good service is good but back off the selling beds let people buy what they want

Erica the sales girl was amazing. The rest of the experience with Ashley homestore was awful. Their service after sale is by far the worst I have ever gotten. Spent a day calling for an appointment to pick up my bed frames. Never got ahold of anyone. Finally when I gave up I went in to ask for a refund and was told by customer service that they are unable to process returns in store and I have to wait 3-5 business days for a call from corporate office to process my return. Now I'm stuck waiting on a company that won't even answer a call to call me to give my money back. Stay away from Ashley homestore!! Worst customer support ever!!!

Customer service was really good

Gorgeous store! The associates are super friendly and attentive. I like that I didn’t feel pressured but I never had to hunt for some help!

This store is one of the most beautiful stores I ever been to. The sales reps are wonderful very upbeat and helpful, the mangers and they're customer service team is awesome I have no complaints about this Ashley store.

Well this store is displayed beautifully and I want everything. The staff is so tentative. This one huge thing I dislike is that if you order your merchandise from them they keep pushing your delivery date out. They've called me 3 times now. So if your deciding to purchase something you won't be disappointed in the item but the service. Still waiting......

Yasmeen is very helpful and patient. If you need furniture, buy now, while they have great sale till end of Nov. Lots of choices in store - it's big.

Nice furniture but you can’t browse freely. Every worker in there will follow you around the whole store. I felt so uncomfortable while I was in there. I don’t think people are stuffing lamps in there pocket, chill out a bit.

Cynthia had excellent customer service, we will enjoy our new bedroom, thank you

Excellent selection. The sales lady, who I cant remember her name, was awsome. Spent $2500 on new furniture. Very nice place. I recommend this place very much.

For it being new, not friendly, well to us, we were looking for recliners, but we took our business to Slater's furniture

Nice furniture

I had the best experience shopping here. Chris was patient with us and constantly checked in with us to assure our needs were being met. Eric, the manager, was a pleasure as well. Made us feel comfortable and provided excellent customer service.We loved our experience and prices we returned the following day to shop some more. Felicia and Cynthia were kind and patient with us.

Came because it just opened, and Zac attended us. For like 5 minutes, we asked for sleeper couches and he just said &"look at the signs and they&'ll tell you if there sleepers&". I mean the whole point he is working there is to sale right? Instead of showing us sofas and seeing our preference and helping us. He simply told us to look at the signs ourselves. Horrible service already, some workers were polite and trying to sell. But this Zac guy, seriously get it together man.

Came because it just opened, and Zac attended us. For like 5 minutes, we asked for sleeper couches and he just said "look at the signs and they'll tell you if there sleepers". I mean the whole point he is working there is to sale right? Instead of showing us sofas and seeing our preference and helping us. He simply told us to look at the signs ourselves. Horrible service already, some workers were polite and trying to sell. But this Zac guy, seriously get it together man.

Very nice store, very helpful and friendly staff. We chose our furniture and they had us rung up and paperwork done in no time! Yasmeen assisted us, she was great!!

Beautiful store & helpful staff!! Definitely recommend going there for all your furniture needs!!